Lee Byung-chul founded Samsung as a small trading company in 1938 in Seoul, South Korea.
Throughout the next thirty years, Samsung diversified into several different areas, including retail, securities, insurance, textiles, and food processing.
In the late 1960s, it entered the electronics industry and ten years later the shipbuilding industry. These last two industries would prove to be its largest growth industries.
Samsung started to globalize in the 1990s and electronics have become its principal income source.
Samsung now has several large subsidiaries, most notably Samsung Electronics, the world’s largest information technology company, Samsung Heavy Industries, which is the world’s second-largest shipbuilder, and Samsung Engineering, which is the world’s 13th largest construction company.
Samsung had $170.65 billion in revenue in 2015, as well as employing almost 400,000 people.
The company has recently experienced severe problems with their Galaxy Note 7 mobile phones. Numerous complaints about the phone catching fire while recharging the battery caused the company to issue replacement phones. However, in early October of 2016, the company announced that it had not only stopped sending replacement phones due to continued fire issues but that they have stopped production of this popular model altogether until they resolve the issue.
No comment from the company as to when the issue might be resolved or what they plan to do with the millions of phones already sold.
The company has also received thousands of complaints regarding ice maker and freezer problems with a variety of refrigerator models. There is currently a class-action lawsuit over this matter since Samsung has been unresponsive.
Samsung headquarters in the US are located in Ridgefield Park, New Jersey.
Lee Byung-chul founded Samsung as a small trading company in 1938 in Seoul, South Korea.
Throughout the next thirty years, Samsung diversified into several different areas, including retail, securities, insurance, textiles, and food processing.
History
In the late 1960s, it entered the electronics industry and ten years later the shipbuilding industry. These last two industries would prove to be its largest growth industries.
Samsung started to globalize in the 1990s and electronics have become its principal income source.
Samsung now has several large subsidiaries, most notably Samsung Electronics, the world’s largest information technology company, Samsung Heavy Industries, which is the world’s second-largest shipbuilder, and Samsung Engineering, which is the world’s 13th largest construction company.
Samsung had $170.65 billion in revenue in 2015, as well as employing almost 400,000 people.
The company has recently experienced severe problems with their Galaxy Note 7 mobile phones. Numerous complaints about the phone catching fire while recharging the battery caused the company to issue replacement phones. However, in early October of 2016, the company announced that it had not only stopped sending replacement phones due to continued fire issues but that they have stopped production of this popular model altogether until they resolve the issue.
No comment from the company as to when the issue might be resolved or what they plan to do with the millions of phones already sold.
The company has also received thousands of complaints regarding ice maker and freezer problems with a variety of refrigerator models. There is currently a class-action lawsuit over this matter since Samsung has been unresponsive.
Samsung headquarters in the US are located in Ridgefield Park, New Jersey.
i would like to be able to have a conversation who is empowered to discuss and act.
I purchased a Samsung dryer through ecommerce, including installation (that was the first mistake).
I believe it was damaged in transit. The installer never bother to turn it on. And now it is my problem. I would like to also see the installation record. Requested the record through eCommerce phone support. Asked via support@ samsung.com. Wrote to the CEO twice. It is either Samsung does not care or hiding something.
Hoping for a company that cares. Worst customer service I have experienced in a long time.
I purchased Samsung model RF 22R7351 November of 2019. In 2021 there was significant water leakage that we had addressed. Additionally, the icemaker stopped working and I had it repaired. The repair person let me know this was a known issue and that I should buy a steamer as this issue will continue. It continued and finally 3/18/22 I contacted Samsung and was assigned a case manager Keymer P. Assurian and SharperService came out and did multiple repairs. 3/26/22, 3/29/22, 5/9/22, 8/9/22 and 1/13/23. On 1/13/23 it was determined by Samsung that the fridge could not be repaired. I was offered $500. I said no as it is at a minimum 2300.00 to replace. I have called multiple times with no return calls. I called 2/2/23 and spoke with CS staff who would only document my concern and would not forward me to leadership or manager. A Camden NJ judge set precedent and ruled that a fridge should last more than 3.5 years. If I go to court, I will be adding treble damages. If I do not receive a refund by 2/9/23 I file with county court by days end 2/9/23.
As a consumer spending this much for a faulty product is not reasonable. It is on Samsung to make this right, given they were and are aware of these issues being a known problem.
My washing machine is part of the recall. It’s been seven months and the issue still isn’t resolved. I can’t use my washer, nor can I discard it until I receive the refund check.
Here’s the letter I emailed to Corporate. Please tell me if there’s another avenue I can explore! This is ridiculous!
John Stinziano
Executive Vice President of Consumer Electronics
85 Challenger Road, Suite 500
Ridgefield Park, NJ 07660-2112
RE: Washing Machine Recall
I am writing to outline the incredibly bad experience I have had recently with Samsung, and hopefully receive some restitution.
I have a washer that is part of the 2016 recall. I first contacted Samsung at the end of January 2021 because my washing machine would shake violently during the final spin cycle and display an error message. It is now July 23, 2021 and this issue hasn’t been resolved.
February 2021 – The first step was to arrange for a “repair”, which isn’t accurate since it did nothing to solve the issue, but it prevented the lid from flying off. In February, the third-party repairman hired by Samsung was supposed to show up 1:00-4:00 pm, and at 3:45 called to ask if I “had the parts”. No, I had not received any parts that Samsung was supposed to mail to me. He couldn’t make the “repair” and was rude. The repair kit was delivered at 6:00 pm that day. I had to start the process all over again, so two weeks and another part delivery later, the lid was secure but the washer still shook and wouldn’t complete the spin cycle.
March- April 2021 – Next came multiple phone calls, etc., to figure out the next steps. Every time I called, I was transferred to the “executive” office, where apparently decisions are made regarding refunds, etc. 90% of the time, no one was there and I was supposed to receive a call back. Not once in approximately twelve phone calls did anyone EVER return my call.
Most of the time when I spoke to anyone at the Samsung recall center, I could barely hear them. There was static, street/road background noise, echo of my own voice and other sounds that made an already annoying situation even worse.
April 23, 2021 – I completed and submitted the necessary paperwork to receive my refund.
April 29 – I received an email stating that the refund request was being processed.
May 4 – another email from Samsung said that the check had been processed.
Early June – I received a phone call from Samsung asking if I had received the check yet. I informed them that I had not, they checked my address, etc. and assured me it was on its way.
June 18 – After a couple of weeks I started calling again, asking where the check was. No one seemed to know, and kept asking for my address again.
July 14 – I spoke at length with someone at Samsung, not the Recall Center. I was on the phone for 15 minutes with him when the call was lost. I didn’t receive a call back.
July 19 – I spoke with someone at Samsung and asked for her supervisor. The call lasted 40 minutes and I could barely hear the supervisor, but at least she acknowledged my inconveniences and understood my frustration. She said she would pass the case on to someone else in an effort to get me more compensation. I was told I would receive a call back in 24 hours.
July 23 – I called Samsung to get an update. Call lasted 30+ minutes, most of which was spent on hold waiting for a supervisor. I was told that Samsung had 3-5 business days to return the July 19th call. There was no new information about the case. I confirmed my correct mailing address yet again.
The ultimate irony is that I have received and completed at least two emailed feedback surveys from Samsung. I did express my frustration and explained the situation on the form, but again I received no followup call. It would seem that Samsung really does not value my feedback.
On the Recall website, it stresses that customers should NOT DISCARD THE OLD MACHINE until the check has been received. It’s been seven months of doing laundry elsewhere: at the homes of friends and family, laundromat, etc., or hand-wringing laundry in the sink at home. The aggravation, inconvenience and cost of using laundry facilities and trying to dry too-wet clothing in my dryer is unacceptable.
Below are some of the reference numbers associated with my case:
7/19/21 Ticket: 5127772492
5/4/21 Refund Ticket: 4158942729
Transaction/ Refund Request: 4141464674
It is my hope that Samsung will provide some additional compensation besides the refund. I have carefully followed all the instructions and steps necessary during this recall process and been extremely inconvenienced for over seven months.
I have experienced the same thing with a dishwasher. Dealing with the Office of the President by phone. Have not yet received the refund check. Probably won’t. Nightmare company. Will NEVER buy a Samsung product again.
Well, I thought I was clever emailing the VP’s. I also was certain that eventually someone would do the right thing and replace the LEMON that is my four month old dishwasher that doesn’t drain.
Wrong and wrong.
After reading just the first few of these posts, my heart sunk. I now see that we will never get a new dishwasher. Every ten days for 3 months a tech has come out. Four techs, five visits, and a no call no show. And they actually have scheduled a sixth visit.
One tech said “Samsung stinks and if I were you I’d just spend the $500 and get a new dishwasher”.
Only we spent almost a grand on this and it is still under full warranty.
I asked Samsung today just how many visits and tries do they get before they replace the dishwasher. They said as many as needed.
Needed to do what I wonder, cause Lord knows it isn’t to fix the unfixable.
So Best Buy, Samsung, and A&E Appliance Repair- 3 different companies- and not ONE will do the right thing. Not ONE will own their mistake. No one cares.
They took all of our money and they will get away with it. At best maybe we can receive $9 from a class action suit.
Gone are the days of companies who care about their customers, who care about backing their product, who care about solving the problem.
You win Samsung. I cannot waste another moment of this precious life fighting you to do right.
What goes around comes around, I’ll bank on that.
Shame on you all.
I have the Samsung Washer and Dryer with the stands. We were told that they are great machines and better than other brands. However, after 4 years, the washer top bearing went bad and the dryer gaskets were worn and drum is not aligned. We have paid the technician time and time again to come and fix it. Finally, I called the corporate office at Samsung for help. The customer service rep was great and stated they would pay for the parts only but we had to pay for the labor. The third party company called and said it would be $218 to just come out to look at the machines. After that, they would charge us for fixing the machines but could not tell us if it would be $1000 or more. This makes no sense to me, as it would cost me more to pay for the labor than get a new machine. I purchased the most expensive Samsung thinking I was purchasing the best. Now I have to go purchase brand new machines after less than five years. I would not ever purchase Samsung again because once the warranty is up, there was no caring. Washing machines and Dryers normally last 10-`15 years not 2-5 years. I would like to see Samsung take a better approach with its consumers. They did not even give us a credit for new machines or fix the ones we have at cost.
Alex thanks for sharing this, I was about to purchase a Samsung washer and dryer but will not now reading this. LG here I come. Thanks so much, this makes my decision very easy.
Yes Andrea, do NOT purchase. I have my new LG coming this Friday. I am disappointed because I had the Samsung bases that I cannot use now. A 5 year washer and dryer should not go out and the company is not willing to even give you credit toward a new one. It’s shameful to be honest. I cannot wait for my LG washer and dryer to come. Even the store told me that they get the most complaints with Samsung,
I purchased a set of Galaxy Ear Buds Plus from Amazon.com on April 25, 2020 for $149.99. Everything was fine as I was using them with my Galaxy S10+ to make calls and listen to music. One day in 2021, I noticed that the right ear bud stopped charging and now won’t even turn on, but the left ear bud works fine. So I tolerated it for a little bit as my time is precious and I am always busy at work. Earlier this month in March 2021, I called Samsung for assistance and the lady on the phone recommended that I send the earbuds into a service facility called RSI in Texas. She sent me a pre-paid shipping label and I promptly shipped the earbuds to the RSI service facility expecting the company to repair my earbuds under warranty and send them back to me working.. I wait about a week after they received the earbuds and I get a voicemail from a representative of Samsung support. She tells me that due to “Condition” the earbuds will be repaired at cost and she quoted me $104.00 to repair them out of pocket. I didn’t want this done as they were still within the one year warranty, so they sent me the earbuds back to me unrepaired. So when I got them back, I looked at both earbuds and I can’t see what “Condition” they were referring to, as they looked fine physically. At this point, I am astonished at the lack of customer service and here comes the next part of the saga of poor customer service.
I contacted the “Office of the CEO” by filling out a form on their website asking for more information on what “Condition” was the cause for asking me to pay for the repair. Stacey D. from the “Office of the CEO” claimed that the earbuds are from the Caribbean region and they aren’t considered warrantied in the USA and that it will cost me to have it repaired in the USA. So being dumbfounded by this claim, I talked to Amazon and they couldn’t tell me they were a USA product. So I looked at my receipt which I also provided to Samsung and it shows “US Version” in the description of the product. Also, I did not buy this item from a marketplace on Amazon, I bought this directly from Amazon.com. This product has a 1-year USA warranty and they don’t want to repair under warranty because of their baseless claim that it’s a Caribbean model. I requested the contact information directly to the CEO and she refused. She also claimed that customers can receive “international” versions when these items are purchased. So at this point I explained to her that Amazon is listed as an authorized reseller of their products and obviously I bought this from an authorized reseller, as Amazon.com is listed on their own authorized reseller page on their website. She again said she couldn’t help me with in-warranty repair, which makes sense, because she never wanted to help me in the first place. After all of this back and forth, I contacted Amazon again and they are replacing the earbuds for free after 10 months of use. They didn’t have to, but they actually wanted to take care of their customer. Samsung and their customer service people should be absolutely ashamed of themselves, as they lost a long time customer over their refusal to honor their warranty. It is safe to say, I will not buy any Samsung products in the future and I will be warning my friends and family about this awful experience.
Purchased a 75″ TV, UN75MU800D, Serial #06A3CBJA00388R, almost 3 years ago. I now have the dreaded “banding”. I had been a strong Samsung customer. The operative words are “had been”. Own two Samsung phones and several Samsung TV’s, the 75″ being the most expensive Samsung item I have.
To say I am disappointed, especially how many others have this problem, is a total understatement. Will have to now consider other manufacturers for future purchases
Hi Dick, I’m going through the same nonsense everyone else seems to be going through. I purchased a 70″ Samsung and in less then a year and a half the tv went black and go on and off constantly whether the tv was turned on or not. I’ve been battling for 9 weeks for them to repair it and each week when they show up (if they even show up), they are always missing some the parts needed. I have argued to the max for a replacement TV since the parts are costing between 1100.00 to 1300.00 not counting labor instead of giving me a new tv at a cost to them of a couple of hundred to keep me as a loyal customer. The most misguided corporation I have ever had the unfortunate experience to deal with. Never again will I purchase any product produced by Samsung. For the record the repairman told me the part was faulty that’s why the have to order a new part number and also why they no longer produce this model. I will see what happens in 1 week when they return.
Sick of my Samsung refrigerator and its icemaker (or should I call it… nothing maker). I tried fixing it 100 times, with no success. After 2 years it is DEAD! On hold with the warranty department as I am typing this… OVER and hour. I will take my complaint to my blogs and consumer service at ABC news.
I’m getting no satisfactory assistance regarding the unsafe and laborious issues I’m having with my Samsung refrigerator. The ice builds up under crisper tray freezing food and making the drawer unusable. I also cannot get the temperature inside of fridge to correlate with the set temperature. I am a disabled female who relies on refrigerated medication to live. There is mold on the water tube dispenser which cannot be reached for cleaning. I reached out vis NJ BBB only to receive anonymous, unsigned emails telling me there is nothing Samsung will do. I spent over $2000 on a highly rated, energy star refrigerator and that is not what I have. We have always thought highly of Samsung and have all other appliances and tvs are Samsung. I’m appalled that this defect in design can be ignored when individuals bring it to light. Customer service through Alirica or Office of the President is non existent. I am in process of filing small claims as I have had no assistance in resolution of the icemaker defect.
I am writing from Malaysia because those planted answers from my email to Samsung Malaysia did not address my COMPLAINT.
I wrote to express my bitter disappointment with Samsung phone. I ”upgraded” from a slow Note 3 to Note 9 sometime in late 2018. I read the rave reviews of both Samsung & Huawei phones, & decided to buy the Samsung Note 9, because there was a good offer. The gorilla glass was supposed to be so strong. And yet, at the outset after paying for it, the first advise I got was to buy a cover for the phone! It is ridiculous that I have to spend more money to get a cover for a strong gorilla glass, the phone which costed as much as a laptop. But I did get a cover for it, to protect the precious new phone. The real problem happened just before Chinese New Year this year, not long after the warranty period is over. The screen just turned yellow, and then freeze over! I thought it was a software problem, and I would get a notice to ”patch up”. I went to check with the phone vendor after Chinese New Year, and was told it was hardware problem, and I had to go to a Samsung Service Centre. So I have to make another trip to find a service centre. The customer service then told me that it was a hardware problem, which may have resulted from me dropping the phone, giving me examples of what constitutes dropping the phone! I was “offered” a standard “Samsung will help me fix the phone”, at RM800++ (USD 200++)
Do they even know how ridiculous that sounded? I had Motorola, Eriksson, Nokias before and they never gave me any problem, I ‘upgraded’ for technology, speed & ease of use. Those phones were so durable, and I never had to pay for the company to ‘help me’. At such a ridiculous price, I can easily get a new phone with a little bit of top up.
I received a reply from Samsung, for ‘writing feedback to us on our products as this will truly help us in the improvement of our products’. They are simply ignorant or just plain arrogant to not even acknowledge MY COMPLAINT!
Samsung fails to understand consumers basic needs – we want our problem solved, we do not live to spend hours complaining.
I am now telling everyone what a bad phone Samsung makes, and nobody in my circle will ever buy a Samsung phone again. And today, reading the other Complaints, I know Samsung makes second rate products which they market at premium price, and has no plan whatsoever to repair the faulty products as they think we are all stupid and will burn more money to buy from them.
I purchased a new Samsung 65″ TV Model # UN65MU650DFXZA from Costco on 11-11-2017 and have had nothing but issues with it since. I’ve called and emailed Samsung customer service, as well as used the chat service to try and rectify the numerous issues we’ve been having for the last two years. I’ve made this attempt many, many times since purchased, because they refuse to fix anything and just place blame on everything but the television. I have 5 open case #’s with them about these issues that have never been resolved.
The TV black screens for up to a minute while using ps4 pro with a premium HDMI cable that Anna (Samsung Rep) told me I must purchase to fix the issue….it did not. They’ve remote reset it to factory a couple times, had me reset it, change settings etc.., but nothing fixes it. The tv must be unplugged numerous times a day now, because it never truly shuts down and starts slowing down or it just freezes up. The black screen is happening randomly and quite often now. They force apps on the tv that take over the programming. Their TV+ app will be mysteriously running when we turn it on, but when we shut it off, we were playing on the gaming console? Even the HDMI software switches between ports by itself? The television should not control itself.
The last Samsung Rep (Marvin) I spoke with 11-9-2019 confirmed it has issues (no kidding), but then tells me he’s sorry to inform me that at my expense they can send a service tech to look at it? I told them that’s completely unfair, as I’ve notified them many times over the years of these issues that they have refused to fix.
They force me to file a Better Business Bureau Report on 12/19/2019. An Office of the President rep communicates with me from now on. His information:
Samsung Call Center – Simpsonville, SC
Mr. Gaffney tells me that they will send a technician crew to fix the television with new factory parts. Their service company spams me with 5 robot calls and voicemails while I’m at work. I tried to call the robot back and it just kept asking for information and then wouldn’t do anything. I relay this to Mr. Gaffney and he ignores this issue like all of them and says to me, “So you’re refusing service then?” What? He just wanted me to refuse service, so he could tell the BBB, they tried to work with me and I refused. I tell him not at all, send the crew, but not if I can’t talk to a real person. An actual Samsung service tech person contacts me and they show up on Saturday morning 1/04/2020. They proceed to take apart the TV, replace defective parts with new parts (main board, cables and some other components). After 3 hours they can’t get the TV to work properly, so they take it apart again and replace the new parts with my old parts? They say they can’t fix it and to get paid for their labor, they had to put the old parts back? They ask where I purchased the TV and I tell them Costco. They recommend I try to return it there, because Samsung isn’t going to do anything for us and it’s not uncommon for them to get defective brand new parts.
They have me sign a contract that I can’t see, as the signature panel (window) is on top of the contract area. I ask about what I am signing and he says, “It’s what we just did to the TV, took the parts out and put them back.” He then says, he will send me a copy in email in a couple hours. They also said Samsung will be contacting me soon. I do get the contract, but it’s completely blank! I actually signed a blank contract unwittingly that they could have written anything on!? That’s fraud in the inducement. I’ve asked Mr. Gaffney about this numerous times and sent him a copy, but he refuses to even acknowledge it happened.
I wait a week and have heard nothing from Samsung, so I send an email to Mr. Gaffney about what happened. He doesn’t respond to me, but Samsung told the BBB their service techs were fixing our TV and the issues are resolved? I responded to the BBB that they had not fixed the television, but instead tricked me into signing a blank contract and wasted more of my time. I even tried to call and speak to a different Samsung Office of the President rep on 1-18-2020 @ 10.30 a.m., but Iganico told me only Mr. Gaffney can handle the case. I told them he had made this personal and was not giving me any help, but he said there’s nothing they can do.
I even called Costco management where I bought it and spoke with 4 different reps (Jeff, Henry, Michelle and Brittney) numerous times, while they tried to resolve this case. They were completely understanding and reached out to Samsung as well. They sent emails 1/13/2020 and 1/16/2020 and recently told me they have heard nothing.
Mr. Gaffney left me a voicemail on 1/22/2020. This is the first I’ve heard from him or Samsung since they sent the repair crew 19 days ago. He admits the repair crew installed a brand new defective main board. He then says Samsung has given me a one time repair and can no longer help me with this television any further? That was the only time they even attempted to help me since these issues began in 2017 and they only created more problems.
I reported Samsung to the FTC and South Carolina Dept. of Consumer Affairs on 1/22/2020 and spent more time filing online reviews, hoping Mr. Gaffney would finally resolve this.
I returned a call to Mr. Gaffney on 1/23/2020 @ 9:32 a.m. that he made the same morning. I waited while they set up the recording software and made sure I was on speaker for his colleagues to hear the conversation. It was very obvious, so I asked why he continues to act like he doesn’t receive emails from myself or Costco or Dish etc.. Why he flat out lied to the BBB? Why he won’t acknowledge the blank contract? Why he continues to ignore me even after submitting truthful reports on how Samsung has not honored their warranty and only subverts customers until the warranty expires, so the customer can purchase a new TV or pay for repairs? He ignored the questions as usual. I ended the call.
Mr. Gaffney finally sends me an email on 1/28/2020 @ 10:42 a.m. after attempting to call me the same morning. He asks for the television receipt, so I send it to him on 1/28/2020 @ 11:33 a.m.. He says in the email that he’s working with Costco now to try and get me a refund.
I don’t hear anything from Mr. Gaffney until 2/3/2020, when he again asks for the receipt I sent him? I tell him he has it and it was sent right after he requested it. I tell him that I’ve wasted too much time and energy over two years trying to get these issues resolved, so I’m ready to file a lawsuit. He responds that he can offer me a pro-rated refund of $759.99 plus the tax of $57.16. That’s $200 less than we paid for it and I counter with an email saying I’d settle for $1,200.00 and the guarantee that Samsung will void the blank contract. I tell Mr. Gaffney that if he makes me file a lawsuit, then I’ll request more for all the time I’ve wasted trying to resolve this, fraudulent inducement of a contract and the defective television we’ve had to live with for two years. Of course per usual, he ignores me.
I BOUGHT A SAM SUNG REFRIGERATOR 2016 IT IS A LEMON. IT NEVER GOT COLD BUT WITH WORKING SHIFT WORK AND THEN GETTING HIT WITH BREAST CANCER I NEVER HAD THE TIME TO CALL FOR SERVICE. I FINALLY CALLED AND THE TECHNICIAN CAN I PAID FOR THE SERVICE CALL AND WHEN THE TECHNICIAN CAME TO REPAIR MY FRIDGE HE HAD TO CALL SAMSUNG TO EXPLAIN WHAT HE SEEN AND HE TOOK PICTURES AND SENT THEM TO SAMSUNG. SAMSUNG DEEMED MY REFRIDGERATO UNREPAIRABLE. AND SAID THEY WOULD ACCOMEDATE ME EVEN THOUGH I AM OUT OF WARRANTY AND GIVE ME A 7K NUMBER TO GET A NEW FRIDGE. I SPOKE TO MANEL MICHELE GLORIA AND ALTHEA ALL WERE GOING TO HELP AND THEN GLORIA SAID WE ARE NOT GOING TO HELP YOU. EVEN THOUGH I BUGHT A LEMON AND THIS SHOULD NOT HAVE HAPPEN TO MY FRIDGE I WAS WILLING TO FIX IT BUT THEY TOLD ME IT CAN NOT BE REPAIRED. AND SAMSUNG WILL HELP GET YOU A NEW FRIDGE. NOW THIS WOMAN GLORIA AFTER I SEND EVERYTHING RECEIPT SHE SAY WE CAN NOT HELP YOU AND SAMSUNG REFUES TO HELP. I BOUGHT A LEMON AND THEY DONT WANT TO REPLACE IT NOT EVEN GO HALF WAY WITH ME. CAN ANYONE HELP ME
I bought a refrigerator and this is my 3rd replacement and it doesn’t work. I have being dealing with a employee LaShanda in the “president’s office” and I can’t get her to return my calls.
It was a package deal and they won’t do anything about it.
Sand Graybeal
I have approx. 17 invoices where my refrigerator, microwave, dryer, dishwasher has been worked on. I had to have a new dishwasher it had a bad compressor the day it was delivered. If they refund me for the refrigerator then they don’t want to do anything about the other appliances. It was a color package so it won’t all match. I can’t believe what has happened. I work hard for my money…..
Sandy Graybeal
my refrigerator is not cooling – Customer service is TERRIBLE. all they know is to say I am sorry but no results. You cancelled by ticket and didn’t give me a new one the repair center wants me to pay before they come out but they cannot come out until after the holidays. So much for feeding my family!!!
I bought a refrigerator about 2 or 3 years. I now have a refrigerator that is not working I paid over $1000 for it brand new…I am a have 3 young grandkids that are in the house with no cold food/milk because of your product. I would like some one in corporate office to contact me and you need to stand behind your product..
unfortunately it is the worst experience, I am from Egypt and I bought a Samsung mobile and after 35 days it was not working I kept visiting maintenance centers in Cairo they are not able to fix and not accepting to replace, customer service personnel are not well trained they do not know how to handle customers properly, I have been working in Multinational companies in different fields and I have not ever seen this way of handling business, my mobile is :00201093535975 I hope that someone professional take an action and contact me, my order service at ATS maintenance agency for Samsung in Egypt( the biggest maintenance agent for Samsung in Egypt by the way ) is 4229597871 , Name : Mostafa Abd EL Fattah Mohamed Ghareeb.
I purchased the Samsung Family Hub Fridge bundle at Home Depot on October 20. My appliances were delivered on Saturday, October 26. The Stove top was shattered, the Freezer door was dented, due to the monies to install the microwave and dishwasher, we had a repairman come to the home to install those appliances. Our microwave did not have the bracket for installment, and once installed the door did not close properly. The Dishwasher did not come with the kick plate! Within one-week our freezer, which had our Thanksgiving food items inside, stopped working! The adjustable draw, also stopped working! Now we’re down to just a fridge! Due to the multiple issues set forth from these appliances, we went back to Home Depot and had all of our appliances removed! I will NEVER, EVER purchase another Samsung product. Horrible, just horrible. If this is any indication on your appliances, maybe you should just stick to phones and TV’s. Home Depot was great, and refunded our monies back, and allowed us to purchase other appliances.
Never, ever again!!!!!! Hated your appliances so much, I don’t even want to sit in my kitchen. How sad is that.
Wayne
Thu, Nov 28, 10:32 PM (23 hours ago)
Worst experience ever! I spent at least 7 hours trying to locate EUNICORE CAMERA REPAIR in Closter, NJ. My Service Ticket Number: 4151635677 Wayne Smith only to be told by Aerial in customer service at Samsung several times starting on 11/04/2019 when a UPS Driver came by our house with a shipping label to pick up the NX2000 Camera. I told the driver nobody told me a label was being delivered and the camera was to be picked up. He told me I could pack up the camera and bring it to a UPS Store, so I accepted the label. On Nov. 15, 2019 at 11:58 PM I received a email from Samsung Support that they did not receive the EV-NX2000BGWUS so I went back to the UPS Store in Simi Valley where I live and they printed out the Tracking information to find out the store was closed and the camera went back to where the shipping label was generated from and the request had been cancelled. I found that 5,957 Reports on RIPPOFF REPORT.COM 0f Complaints, Scams, Lawsuits and Fraud Reports were listed by customers on the WebSite. The phone number that the Better Business Bureau had listed for Eunicore Camera Repair was 201-750-0990 and that number was not in service on 11/20/19 at 8:30 PM PST. the other number they had was 201-750-2222 and that is a Fax Line. I called from The Case Mgt. Dept at 8:40 AM to 9:00 and spoke to Leny ID #0783 and told me I had to Pay $190 into the IVR System otherwise they would not look into the case of my missing camera on Nov.16 from 7:52 to 8:55 AM another 63 minute phone call. Then I called on 11/18 from 7:27 AM to 9:10 am only to be told by Rebecca ID 5384019516 that the camera store is out of business. She told me they can’t find where the box was sent too. She transferred me to Omar ID # 0657 and he told me this case was going to upper Management. I have at least five other employee’s that I spoke to for hours trying to locate this camera. I never received a Email or Phone call from this Service Center and on Nov. 21,2019 at 2:52 PM I received a Email the service of your Samsung unit was completed and the expected ship date is 11/21/2019. The same box packing material and bubble wrap that I used was delivered back to me with the same non working camera. When I opened the box their was no invoice repair work order or anything that showed this camera was ever touched by anyone at Samsung Repair. This repair process was a BIG WASTE OF MY TIME AND I CAN SEE WHY RIPPOFF REPORT.COM Has almost 6,000 complaints. This camera is GOING INTO THE TRASH AND I WOULD NEVER Buy OR RECOMMEND THIS COMPANY TO ANYONE! I did call my Credit Card Company and filed a dispute over the $190.00 charge placed on my card after speaking with Tyler Ext. 31410 from Samsung on 11/27/2019. We were on the phone from 2:39 PM to 3:54 PM and he could not reach the Case Mgt Team to reverse this charge.
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I have many products from Samsung. I enjoy the quality of the Samsung products. I am trying to upgrade my phones by purchasing two Samsung Galaxy S9 phones. On-line, Samsung offers a U.S. government/military discount. I was not able to open the email sent to the government computer. You should have other ways to verify customers for discount purposes. I have spent a lot of money buying Samsung products. Now, I am not able to purchase these phones because the discount can not be verified. I was on the phone for over 30 minutes with various Samsung representatives that could not understand what I needed. I will never be able to get my time back. I just want to purchase two phones. When Samsung offers a special on the S10, I will consider those when they are offered at a discounted price.
DO NOT BUT THEIR PHONES. I have a Note 9, and it turns yellow & freezes over. DO NOT BUY SAMSUNG PHONES.
This in my last time I ordered from Samung. I am charges $1058 for a samsung note 20. AND I contacted so many times but their customer support is rubbish, They dont know what to do. they gave me a number to call but who is gonna pick a call and if somebody pick it, they are gonna drop in the middlee of conversation
Call the corporate office number in our listing
I purchased the smart things system with the hub, multi sensors, water sensor and motion detector. It has given me nothing but problems. Within 6 months, the batteries died and once you try to change the batteries, the multi purpose sensors will not reset, they will not power back up or on. I’ve contacted Samsung dozens upon dozens of times and I’m sick and tired of it. I constantly have to prove to Samsung that I have a proof of purchase. They did replace two sensors, but now I have 3 more that will not work, keep going offline and once I changed the batteries, again, they will not reset, will not power up. I’ve re booted my wifi, my hub, several times and nothing works. I am now in the process of demanding my money back for the entire systems, because after changing the battery on my motion detector, THAT TOO is not as sensitive and does not work as it did when it was new. This system has bugs, defective sensors and nothing works well…now that my one year warranty passed on September 17th I am sure I am screwed when everything else eventually takes a dump and stops working. My FIFTH SENSOR that won’t work and my motion detector that isn’t the same and everything keeps going “offline.”
continuous problems! I’m just tired of contacting Samsung and wasting my time, it’s so frustrating
I have a Samsung galaxy j3 phone, phone died today, was sent to licensed dealer. Was told mother board was shot, customer service was rude and cut my call off several times. Refused to send me a new phone, instead I have to mail it to them and wait 2 weeks without a phone . Phone is only 6 months old, and has a 12 month warranty, still owe money on phone thru at&t ,Obviously this company does not back their product up. I’m done with this brand and will advise others to stay away to. At&t dealer also told me that Samsung phones were a terrible product.
I bought a Samsung QLED 55inch television at the end of December of 2018, by March of 2019 (less than four months later) it stopped working. Samsung customer service is rude and unhelpful. They took three weeks to send a “technician” who barely spoke English to my house. The “technician” showed up 5 hours past his repair window, was extremely rude and spent all of his time taking pictures of my broken tv. The “technician” then replaced the one connect wire and left. The television worked for an hour and then died again. Two weeks later Samsung sent out two more “technicians” that said my tv was garbage and that everything needed to be replaced. They said that they would return with an entirely new setup within a week. When the “technicians” returned the brought a new screen and then took all of the parts from the old screen and attached them to the new one, nothing worked. This is after spending hours in my house working on this garbage tv. I called Samsung again and demanded a refund and they have refused and despite have “technicians” come to my house on three separate occasions, they only considered it one call out and not worthy of a refund. I have had this 55 inch paperweight that has not worked for FIVE MONTHS. Samsung will not return my calls, emails or certified mail. SAMSUNG PRODUCTS ARE GARBAGE, THEIR CUSTOMER SERVICE IS EVEN WORSE.
I purchased a Samsung range from Best Buy on May 29, 2017 and the sensor light on the stove top would not turn off even when the burner was dead cold. I contacted Samsung and they directed me to LAKE ELECTRONICS on Atlantic Avenue and a repair man was sent to my home on June 17, 2019. He repaired the sensor light, however, the front and back burners on the right of the range stopped working. The repair man returned on June 19 and both burners failed to work. He returned again on June 24, June 26, July 2, July 18 and July 30, that’s a total of SEVEN TIMES. Each time Abraham the technician called a Samsung Technician and they conferred about the problem, on the last visit I was informed that he had changed everything in the range and neither Abraham nor the Samsung Tech on the phone could tell what the problem was. I have not had the use of my range for THREE MONTHS, I have had to take time from my job to accommodate the “repairs” of my range and still I have no range. I have had more patience and understanding that the normal person, your service line is now offering to send a tech AGAIN, but for what, there have been SEVEN attempts at a fix for this range and you are unable to get it working. Nothing should take seven tries to repair. THE PATIENT IS DEAD
I would like to have my money back so that I may purchase a Whirlpool or Maytag range because clearly this Samsung is a lemon. I do not want to waste your time or my time so the sooner we get this settled the better is will be for all.
Please do not let this situation drag past the next 30 days, your swift resolution to this shameful situation is solicited.
My recent ticket number is 221-783XXXX issued on September 14, 2019
On August 26 2019 I submitted a upgrade purchase for the Galaxy note 10 plus, prior I received a email from Samsung to register for this phone (priority list) and I did, then I received Samsung notification stating expedited delivery date Sep 4 2019. Now it says expedited delivery date Oct 1 2019, I contacted eCommerce by phone and chats on numerous occasions asking why the delivery date changed to Oct 1st, and I was informed the date has not changed, yet the phone did not arrived on Sep 4th, I called again and this time I am told Sep 6th is the delivery date yet my Samsung account says Oct 1 2019. I don’t appreciate Samsung employees providing false information. Please review copies of my chats ref., this problem, I have copies if you need them. You will see all the misinformation your employees have provided to me and review the phone calls, I contacted Samsung numerous times with different answers. The order number is D17LCWU073, it is unacceptable of all this wrong information, every Samsung person I spoke to gave me erroneous information, unacceptable, the way I see it is “tell the customer anything to get them out of the way.” So I ask you, what is the expected delivery date, and if it is Oct 1 2019 then cancel my order.
This concerns a Galaxy A6 phone purchased 10 months ago and still under warranty. While trying to recharge the phone it no longer took a charge. Took it to AT&T and a technician checked it out and was sure the battery was dead. He told us to send it in to Samsung, and since it is under warranty they will replace the phone. After 2 weeks we called Samsung customer service. At first they agreed it was a dead battery. When we told them it was still under warranty and should be replace they came back and said it had a bad mother board, I said that should be covered. Then they came back and said it had scratches, screen damage and some liquid in it. Now they told us it was our fault and we need to pay 468.00 dollars to fix it. The actual purchase price was 420.00 dollars. After arguing with them they agreed to create another ticket and send it to upper management for review. This would take 1-2 business days and some one would call us back. After 2 days and no call back, I called again. Not only had it not been sent for escalation, we would have to wait another 24-48 hours for a call back.And of course this review board does not work weekends. I asked for a phone number of management and they in customer service have no numbers to give out for customers to contact management. how convenient for management to avoid conflict, and unfortunate for there customer service department. Samsung has the worst process I have ever encountered trying to get answers and action on a problem that obviously belongs to them.
I have a Samsung Galaxy S5 phone. I was carrying a lot of things and had dropped my phone. The back came off and I couldn’t find it anywhere. I tried to find a replacement back for it on my carrier website. I had called the Samsung help line. Nobody could find a back for my model phone. So I found one on line and ordered it. It was faulty in the way that the plastic had to be from a bad batch when molded or something. It crumbled the first week. They sent me a replacement and it also crumbled. I can’t find anything for my Samsung Galaxy S5 phone. Why did my phone get phased out? I would like a replacement or something. Had I known I couldn’t get any parts for a two or three year old phone, I would never have gotten it. It has been a great phone except for that. Somebody please tell me what I can do about it. I don’t have an income right now and have a lot of medical issues. I can’t afford a new phone.
Dear Samsung
I purchased one of your fridges in 2015. This year, the fridge developed a fan noise and the ice maker began freezing up. I called the Samsung number to have a technician come out and take a look. Per your company, I did not have a choice as to which company was sent out. The Dish In Home technician came out, removed the back panel, defrosted it, installed a new ice machine and sealed the space that allowed humid air from the fridge to enter the ice machine. He said that his company was not authorized to replace the back panel unit. Although the diagnostic test indicated the sensor needed to be replaced, he tested the sensor and it appeared to be fine, so he did not replace it. He did note that the senor was not placed correctly when the fridge was initially assembled at the factory. He gave me a 90 day warranty and said to call if the problem persisted.
Exactly one month from the day the technician came out, the fan noise started again. I called the phone number I was given and the automated answering system indicated that the company no longer services Samsung products. I called Samsung and the representative confirmed this, telling me I needed to contact Dish In Home. I asked if she had a different number since the number I had been given did not allow me to get past the initial message that Dish In Home no longer is contracted with Samsung. She gave me a number which resulted in putting me in touch with Dishnetwork. It took quite a few minutes to get the Dish representative to understand that I was not a Dish network customer but that I was looking to talk to someone in Dish In Home. I was disconnected twice and it took me an hour to finally reach someone who told me that Dish In Home was still contracted with Samsung and that I would need to call Samsung to have an appointment set up.
I called Samsung back and relayed that information. The representative told me that he could set me up with an appointment with Dish In Home. While I was waiting, I mentioned again that it was strange I was told earlier that Dish In Home was no longer contracted with Samsung. The representative paused for a moment and then confirmed that indeed Dish In Home no longer was contracted with Samsung. I would have to have an appointment with Lake Appliances. I told him that was fine, but that I didn’t feel I should have to pay for the service call since I had to use Dish In Home per Samsung and it wasn’t my fault that they no longer had a contract with them. The representative told me that I would have to pay for the service call and that there was nothing he could do. I asked to talk to a supervisor who said the same thing. As it stood, I had to use Dish In Home per Samsung to begin with, paid the service call and for the repair, was still under the 90 day warranty (with 60 days left), still had the problem and would have to start over with Lake Appliance, again having to pay a service call fee.
Lake Appliance came out (technician was great), assessed the problem and said that the entire back panel would need to be replaced as well as an upgrade with the ice maker to the tune of $590, making my total investment into the fridge of $890. Because of Samsung’s lack of customer service and failure to make good on their flawed product, I decided it would be best to buy a new fridge, making sure to purchase a product that wasn’t a Samsung.
I find it disconcerting that Samsung will not stand behind the product it sells. The fridge initially had a problem not being assembled correctly, developed a gap in the ice maker (which has been a common complaint) and has a defrosting issue behind the back panel (which is also another common complaint). These are design errors. If Samsung contracts with repair shops, they should stand behind the repairs. Had Samsung paid for the 2nd service call, I probably would have had a better feeling about Samsung and perhaps purchased another Samsung product. As it stands, I will never buy another Samsung product and will do my best to persuade others to do the same.
My Samsung refrigerator keeps freezing up the condensation drain. This is a design flaw.
Some time ago, I spent some five hours getting Samsung to admit that the design was flawed, and that they should send out a repairman to fix it. After much pain on my part, Samsung send out a repairman for free. The repairman said that a considerable amount of his daily activities were repairing just this flaw in Samsung refrigerators. This week, I found out that the fix did NOT fix the refrigerator: the problem reoccurred. My experience is dealing with Samsung ‘customer service’ was absolutely the worst experience ever. I mean ever. Not only could the rep not speak clear English, he refused to understand the situation, and kept repeating the ‘party line.’ His supervisor was no better. To make matters worse, Samsung had NO record of my registration of the refrigerator, and NO record of the previous attempt to repair the refrigerator. Nor would anyone try to make this right.
I will not purchase any further Samsung products until this matter is resolved, and resolved quickly.
I can see from the above comments that your products are not very good and you don’t care about customer service. I must agree with them I purchased a Samsung sound bar model HW-N550 from Best Buy. The first one was still in store warranty when it went out. The second one shuts off and after a while turns back on after a period of time and shuts off and so on. Now I am not a technician but it sounds to me that it is an overheating problem. I sent it to your technicians and got it back yesterday. According to the repair statement they replaced the ASSY. PCB MAIN and guess what, same problem. That leaves me with one of three conclusions either the product itself is a piece of crap, the technicians are guessing at the problem or your technicians have no idea what they are doing. All of these are unacceptable. I was told to send it back to be looked at again. Fortunately, it is still under factory warranty unlike some of your customers in the above comments. I plan on sending it back for repair but I am not optimistic about the results especially after reading about your happy customers above. I also plan on filing a complaint with the Better Business Bureau and I plan on filing a complaint with Best Buy about the quality of products that they sell and suggest they look at your site to read about all your happy customers.
I bought a brand new microwave from target in massachusetts where i reside. it was purchased on September 12, 2018, the model number for this unit was MS11K3000AS/AA and the serial number is, OAMQ7WDK60180D, it isn’t even a year old yet but the time period to return it to Target had gone over the period to return it. i called Samsung several times to know avail,Samsung even approved a exchange and of course they didn’t honor it. i will never buy Samsung ever again. not a company i want to deal with anymore.
Bought 2 new watches. Having issues with both. Getting no help what so ever by your customer service team nor your support team. I would not buy another Samsung product again
Hello, my children decided to buy me a tablet for Mother’s day from Walmart. I am a senior Citizen (74) and I had a very hard time learning how to “USE” this tablet. I really tried but all it gave me was Anxiety!!! So finally after a couple of weeks I gave up, I was frustrated and decided to exchange it at WalMarts. I was not aware of the return policy, The sign at WalMarts says 90 days and my son told me that there was no time frame to return on the receipt. Well the Manager at WalMart, told me it was up to you, and when I called your Customer Service and explained my whoa, the “Foreign” agent told me in no uncertain terms that that was too bad, and unless it was defective I was “STUCK” with it. I will NEVER purchase anything from YOU OR WALMART again, I have told all my friends and relatives how I was treated, they were disgusted!!! Where is the integrity of businesses.!!!!!
Good afternoon,
My name is Kristy Garcia and I am VERY unhappy with your company. I sent in my iconx headphones to be repaired due to the fact that the left earbud has quit working. This is the 2nd time to be sent in for the same issue in 2 months…. except this time the tracking shows they were delivered, but they were lost in the warehouse. Ok… fine… they offered to refund me the amount I owed in a visa card. I emailed a copy of my receipt to the person I spoke to, only to find out the next day that the same gentleman is no longer in that dept. and I only found out because I called to inquire that the email was received. Now, I email it to a new person. Again, I call to see if it was received and no one can find it!!! Once again, a third person has to get the email. They now have confirmed that they do have it… However, I call to check on the status of my visa and I am informed there will be a delay due to gift card issues. Ok, fine … 1 week.. 2 weeks, 3 and 4 weeks later there is still issues with visa and Samsung.
At this point, I have made about 20 calls to Samsung inquiring what’s going on. I was told OVER, AND OVER AND OVER that I would get my visa in 10-14 business days. At this point, I am going on 2 months of waiting for my gift card. Then a representative from the case manager dept informs me that there will no longer be visa’s. The new process will be checks. I was offered a set of the new ear buds and the remaining amount in a check. I agreed and asked for a specific color and was told they will send what they have. Which it beyond funny, I have been waiting over 2 months for ANY resolution and when we come to something… as the customer… do not have a choice for THEIR mistake.
Well, needless to say it is now almost June and about 50 MORE phone calls later… no headphones, no check and NO answers. I am told the check is made and on its way, then the next time I call I am told the amount was wrong so it was declined and canceled and a full refund will be sent instead of the previous arrangement.
Now, 4 months later and probably about 25 escalation emails from the case management dept there is still no results, no one has ever called me back like promised and still the only thing they say is sorry, I understand.
i am experiencing the same with my ear buds
I have returned my Galaxy 9+ phone twice. I last returned it on May 10th and it was received on May 13th. I have the UPS confirmation. It seems it is lost. When I call I am put on hold indefinitely. I went to CHAT and I was left hanging for over 15 minutes. No one has an answer for me. I am at my wits end! It is still covered under the warranty. I would like some help!
I am boycotting Samsung products! I bought a Smart TV in 2013 (UN40F6400AF). Two years later (after expiration of warranty) the TV began shutting itself off and on continuously, making watching a program impossible. The fix was a $275 board (one of only two boards inside the TV). Three years later and the same problem is presenting itself. Customer service just parrots, “your product is 4 years out of warranty, so nothing we can do.” I had asked that my complaints be sent directly to the two CEOs. Courtney in corporate customer service would not send my complaints directly to the CEOs. Instead, she kept parroting their above mantra. All I was going to ask was to have them send me the replacement board free of charge this time with instructions as to how to install it myself. I live in San Diego county and there were no Samsung authorized service technicians in my area, so one had to drive all the way from Orange County. Really?! San Diego county is a major metropolitan area. Spent $850 for the TV, plus $275 for fix. I won’t pay another $275 to fix it again. I consider it junk now. The TV, as far as I am concerned only lasted two years. I also bought a Kenmore refrigerator, which I later found out was made by Samsung. Within one year the compressor went out. Fortunately for me, it was within the one-year warranty period. That was a $1,000 refrigerator. It appears that Samsung makes cheap products that do not last. I won’t be buying any more Samsung products and urge everyone else not to do so either. Let’s boycott Samsung and make our complaints heard by Yelp, Better Business Bureau, and every retail outlet that sells Samsung products. A business that makes expensive products that every consumer uses in their home has no business selling products to consumers that don’t last a minimum of 10 years. I have had a Sony and a Sharp TV that have both lasted 10+ years with no service calls needed. My previous Whirlpool refrigerator lasted 15 years and was still working when I replaced it with the larger Kenmore (aka Samsung).
Same thing is happening to me my 70 inch tv is a year old and turned off, I will never buy a Samsung product again .. Boycotting with you
Purchase a 65″ tv from samsung less than year ago half of the screen when darker call them for repair or replacement march 26 today is april 9 tv has been fixed had call them multiple time spend average 45 to 1:30 they just keep wasting my time they tell me they going to schedule another repair i just wish i could get my money and go back lg never had issue with there tv had it 7 years sold because i wanted something bigger samsung suck they used to be good brand now they using cheap low quality materials and costumer support is really bad stay away dont waste your money or time.
Tired to call Samsung to discuss an issue and all I get is sent to VM. No matter what option you pick 1,2 or 3 it goes to the operator.
I have spent 2 hrs to get an issue resolved and when trying to get to office of the president you go to VM. I have never seen such poor customer service.
have been a loyal samsung user over the years but, my recent experience regarding replacing my defective unit had me change my mind To say the least, I am so frustrated and disappointed right now.
I was promised a replacement for my unit within 24 to 48 hours from the time my replacement request was approved. the turnaround time was not met since the unit was back ordered.
I was promised that I will get the new unit by Tuesday the following week, Well, guess what? I received a call Friday the following week, advising that I will just get a refund since my unit was given to someone else, and that someone will contact me for details regarding the refund process. Seriously?!
So I asked –when will I get the refund?
Answer: Who knows?
I called customer care yesterday and was promised-again, that I will get an update from the case manager by 5PM.
It’s now Saturday and still —nothing. I don’t have a choice but to buy a new phone since I have been without one for almost 2 weeks now.
I am still waiting for updates and I am at the point where I will look for the CEO’s office email and take my ranting a notch higher.
Don’t take your customers for fools.
Tim Baxter,
I have a one yr old Samsung refrigerator. 3-door hub. Its one month out of warranty and the icemaker has quit working. Ive called a technician and have been told they know exactly what the issue is. They have received tech support from Samsung on how to fix the problem that has been going on for 10 yrs. My question is WHY HASNT THE ISSUE BEEN FIXED BEFORE SALES? WHY AM I PAYING TO HAVE IT FIXED WHEN YOU KNEW THE PROBLEM ALL ALONG? WHY WASNT I MADE AWARE OF THE PROBLEM BEFORE THE EXPIRTATION EXPIRED OR SO I COULDVE PREVENTED THE ISSUE WITH SILICONE. THIS IS A SCAM WHEN YOU KNOW THE PROBLEM AND THEN YOU GET PAID TO FIX IT!!!!!!! I HAVE REPORTED YOU TO THE BBB AND THE ATTORNEY GENERAL. I AM OUT 358$ FOR A 3$ FIX!!!!! SCAM SCAM SCAM.
When I moved I bought all Samsung appliances because at one point you were a reputable company. I will never buy Samsung again and I will plaster this all over social media. Imagine me getting word to all the first responders in the world
why is my response waiting for moderation? you’re now censoring??
I bought a Samsung phone two and a half years ago a galaxy and lost my phone in February 9th of this year in upstate n.y. and just found it today march 23rd under a snow bank and to my surprise it begun working soon as I tried it. and still had 5% battery life. still can not believe it??? as of now the phone works and takes a charge as always and still looks good. it went through 25 deg below zero weather and snow for all this time.
if you ask me this is a great product.
I have just gotten off the phone with a customer service agent in the Dominican. I have a 4 year old curve TV that is not working right. I have already done all of the self diagnostics and tried to update. I explained this to the person on the phone, however she walked me through it all again putting me on hold numerous times during the conversation. After 35 minutes I was no farther ahead, and was told she could have someone service it but there would be a cost. I asked to speak with someone higher. After waiting some time for this person to come on the phone I asked that he provide me with the number for the corporate office. He responded that they didn’t have a number I could reach them at, but he would give me an email address. While waiting for him to find the email address, I looked up on line found a phone number and an email address and will be able to share it with him for future reference.
Now to my issue. I have a 4 year old curved TV that has issues. This TV cost me more than any other TV in my home which are all still doing very well after 15-20 years. None of them have ever been repaired. They are all Sony and LG. We decided to buy the Samsung because if was a curved TV. I will share with you after the service I received from customer service and the quality of the unit I have I would think twice about ever buying anything with the Samsung label again. I guess I just expected more. Not sure who will read this, it may go back to the customer service folks in the Dominican, in which case I just waisted more time.
Cathy
Since the email I was given by tech support is not a valid email I will post my comments here…
Well, after two years of use my TV just stopped streaming NETFLX, so I switched to AMAZON Prime, which worked well for about 6 months, then I started experiencing freezing and pop-ups stating “not enough bandwidth”, I called my internet provider and increased my internet speed by a factor of 10, however, this did nothing to fix the problem. I called them back, and they said “this is an issue they have with Samsung TV’s” and I should call Samsung, which I did, then, after an hour on the phone with tech support… I was informed that it’s a problem “with the TV” not connecting. I was further informed that since the TV is 3 years old, I would have to pay to have a technician come out and repair it, as the warranty only covers a year of service.
I am in shock. I can’t believe that you have internal issue’s with your smart TV’s (which is what ATT and your own Tech support have informed me) and are still unwilling to extend the warranty.
I will be buying another smart TV, however, this time it will NOT be a Samsung product, it is apparent that you are not willing to back up the quality issues of your defective products. I would never leave a company for product issues… it happens to every company out there, however, I will leave a company for not standing behind their products quality and accepting responsibility. This is an issue with your technology, and to simply say “it’s not our problem, we only stand behind our product for a year” is simply unacceptable.
My first laptop was an Apple and every time I had an internal issue with it (related to their technology, not product abuse) they fixed it free, even after 6 years. I will never buy any other brand, other than Apple, when it comes to my laptop. They stand behind the quality of their merchandise. Even car dealerships will recall their products when defects are found outside the warranty period.
Sadly, I will no longer be a loyal Samsung customer. Which is upsetting, because I truly love the Samsung Note phone. I love the stylus and notes feature of this phone, I don’t know how I am going to live without it, hopefully Apple will come out with a stylus for their phones soon.
I will not stay with a company that does not back up their products quality.
Sincerely,
Former loyal customer.
I also bought a UHD 4K 55 inch curve TV about 4 years ago and it went. I spent a fortune on it. Bought the curve sound bar to match, DVD 3D player to match, TV was 3D smart TV, when 4K first came out. Spent over 2500. for just the TV! It is ridiculous, it went so fast. They say it is the connect one box, which is no longer made. A waste of money for something only to last that long. It is horrible. I am so disappointed.
I have sent my Galaxy S 9+ 2 times still under warranty. I was to get a replacement. Samsung have had my phone in limbo and hostage since 2/25/19. I have not had a working phone since 2/19/19. To this day I have called constantly to Support and been in line for call backs from this CASE MANAGEMENT TEAM and to this day have not received one call, status, or email on getting my device back. I am livid. I have 2 emails from Support Supervisors who said they have elevated this to resolve it. I still have no resolution. Calling Corporate I got a transfer to an extension and then a system hangup. I am paying for a phone I need for business as well as personal. I have been a Samsung customer for about 15 years. Guess what I am so Done with them now. Next I guess i will have to go legal. RIDICULOUS, HORRIBLE CUSTOMER SERVICE…All Support needs to see Real-time Information which your Support Team DOES NOT.
I was looking to update my tablet or get an ebook reader, but I am not willing to buy any Samsung S. Korean product until animals are treated with dignity they fell pain as people in South Korea still think it is acceptable to steal pets, throw animals into small cages with no room to move, kept in appalling conditions with no water or food, are beaten ALIVE, electrocuted ALIVE, blowtorched ALIVE, thrown into boiling water ALIVE, have their limbs hacked off ALIVE or blinded so they cannot escape, tied up their fur and skin cut off WHILE ALIVE, so the evil scum can sell the poor suffering animals skin for leather as mobile phone cases, wallets and other items! Seen cows blowtorched ALIVE. This is just a part of the vile behaviour carried out by a portion of south korean’s. Also sold in restaurants.
Tim Baxter, I am so frustrated with my Samsung Refrigerator. I can not afford to replace a 4 year old refrigerator that has been nothing but a nightmare since I purchased it. Numerous service calls and temporary fixes while under warranty, then purchased another extended warranty, more fixes, now out of warranty again and the problem persists. I’ve been told there is no fix for my issue, just patches. I have no ice maker, food in the freezer spoils all the time, I’ve replaced the plastic bins on the doors twice, water build up under the pull out drawer, spoiled food. I realize there are a few class action suites out there for the same exact problem but who has time to wait years for a maybe settlement. I am so upset and will be reaching out to consumer affairs, social media or any other group needed to try and resolve my issue. Honest repairmen have also told me that they do not want to take my money because there is no fix for my problems. Please contact me as soon as possible so we can come to some sort of resolution. Thank you.
Susan I just wanted to know if anybody reached out to you and handled your situation. I’m going through sort of the same thing and I don’t want to take the time out to write an email to have my issue sitting unresolved.
Firstly I Love your Products…..
I am in the process of opening a cell phone store in Trinidad and i would like to know how can i get my phones directly from Samsung……
And any information that can help me in the event that this is not possible…. like putting me on to a dealer,
Thanks You very much and like i Said I love you Products
I promise I have had the worst experience with Samsung. I still have a product that’s under warranty that I have not had the problem resolved. I paid too much money for my Samsung Galaxy 8 and I still cannot not use it. Horrible!!! Horrible!!! Horrible!! You guys have 2 stars!! Why are we not getting the best customer support from your company??
Your eCommerce division is ripping me off. I purchased a Galaxy S9 (T-Mobile) direct from Samsung 12/18. I didn’t know if I could detect a T-Mobile network from my home, so I BABIED the phone, never even removed the clear plastic protectors from the screen or case. All I did was check for connection to T-Mobile (indoors and outdoors). It failed to detect T-Mobile so I Immediately submitted a return.
Samsung rejected the return due to damage (which it turns out their now is). There is NO WAY the damage occurred while in my possession, but for the last 3 weeks Samsung has given me the run around, REFUSING to take the phone back. The ONLY place the damage could have occurred was by a previous owner that had returned the phone and Samsung just repackaged the phone and sold as new to me, or the incompetent Samsung employee that inspected my return either carelessly or DELIBERATELY inflicted the damage.
I’m not letting this go. I’m on a fixed income of SSDI and $550 is a lot to me, I will never purchase any Samsung product again and will do everything I can to convince others to not buy Samsung.
Mr Baxter,
I am rather frustrated with the level of customer service received in attempting to have my washing machine repaired due your company’s faulty construction . While using my machine on December 22nd a strange sound started coming from the washing as if the top was about to explode. I quickly stopped the machine and contacted Samsung at which time they made arrangements for have a local repair service to resolve issue on Dec 24th , I left work early to have this done . I was informed issue was due to recall and to contact Samsung to have recall repair done . Recall was done on Dec 28th 2018 , which did not resolve the issue .
I quickly contacted Samsung to inform them recall work failed to resolve issue. Due to recall repair being performed, my washing automatically had a 1 year warranty added and was sent to the warranty dept to have an appointment scheduled. My job was assigned to Lakes Electronics for Jan 7th . The morning of the 7 the technician contacted me stating he will arrive between 2 – 3:30 PM . Approximately 10 minutes later he called me stating my washing machine was not under warranty and he would be cancelling the job, stating the ticket Samsung sent Lakes Electronics stated my recall was performed in April of 2017. Not sure how Dec 28th 2018 could be mistaken for April of 2017.
I had to call Samsung for them to correct information and resubmit ticket to Lakes Electronic. I took Jan 7th off work to have repairs done but due to Samsung’s error in providing vendor with incorrect information work could not be performed , therefore another wasted day . I was assured by Lakes Electronics what job would be rescheduled for Jan 9th. I contacted repair vendor this morning to confirm arrival time of technician and was informed they made an error and did not enter my rescheduled appointment in the system. Now this is now beyond unacceptable . In total I have taken 3 days from work to have a machine repaired without resolution. All my household appliances are made by Samsung but having endured this poor level of customer services I do not believe I would every purchase another Samsung product. The main issue here is I have a faulty and harmful Samsung product in my home which needs to be repaired immediately . Your prompt resolution is appreciated.
I made a claim for a refund on my recall machine. A check was supposedly issued on 12/1/18. I called to check on the status of the check on 12/11/18 and was told that to wait until the end of the week before calling back if I don’t receive it by then. So on Friday, 12/14/18 I called back to check the status again since I had still not received the check. After some discussion with the agent, it was discovered that the check was sent to the wrong address, even though technicians had already been to my house and my address was entered into the system correctly. VERY SUSPICIOUS! NOW I’m being told that the check won’t be issued again until Tuesday (12/18/18) after which I will have to wait again for it to arrive. I’ve been waiting for almost 3 weeks already and I need to replace the washer, but I can’t do that until I get the check. I need the new check to be expedited and sent overnight, but I was told that can’t be done. It’s not my fault that they screwed up, you would think they would at least be willing to try to make up for it.
Can’t get help from customer service! ordered a 9+ since Nov. I get approved then 3min latter it cancelled. Did it twice and nothing! I call up and they tell me to use another card, why should use another card when I was approved by Samsung financial! So all I get the run around to call the TD bank. All they do is finance the funds it’s Samsung side. They have even told me I was not the only one with the problem. I’m at the point that I will return all my Samsung product. I’ve been a Samsung user since 2012. My wife uses apple and she does not even get this type of service!!! I’ve been on the phone for 45min and still have not spoken to a supervisor. Really!!!!
PLEASE READ AND HELP YOUR CUSTOMERS!!!! THIS IS RIDICULOUS!!!!!!!!
Bought the Samsung Refrigerator (with extended warranty “THANK GOD”), because it has had to be worked on at the ripe old age of TWO YEARS OLD…$2700 disposable refrigerators are apparently the new style! My SEVENTY SEVEN YEAR OLD mother thought she bought a quality refrigerator from a “big ticket” manufacturer, only to find out that it’s JUNK…FIVE SERVICE calls and the company that HOME DEPOT outsources REFUSES to replace the defective refrigerator! They CLAIM that the agreement is to “ONLY” SERVICE IT. So if you decide to buy the Samsung, be prepared to sock aside money to keep your warranty paid for, so that your CONTINUOUS repairs are covered. They only put bandaids on the problems instead of offering a solution! I feel that they really don’t care about the customer or your needs. And that includes EVERYONE from single struggling parents to helpless senior citizens. So PLEASE PRACTICE….BUYER BEWARE WITH THESE APPLIANCES! LOTS and LOTS of similar and same complaints on here!! And if you’re a victim of this pattern, please take time to file a complaint with BBB and FTC. Nobody should have to pay for the same refrigerator for the rest of their life!
I have had a nightmare experience with Samsung. I had a recall done on my Washing machine and it was not repairable. I was advised a refund would be made. I have been working on it for months and after being told to cut the cord from the machine and pull tags off I have no replacement washer because the manager said I can’t replace it or remove it until I get my refund…I have supplied pictures and everything they have asked (5 times) and still nothing. What a mess! I just need the refund as promised or tell me to move on and don’t buy Samsung again so I can get a different washer.
Funny Vince, I thought I was the only one going through this problem. I have been trying since August. Yes I also did the same thing and was told the same. I have still yet to receive a refund. I have dates, the representative I have spoken with, and still nothing. I am ready to got the news next. I am tired of supplying them with the same information. They have emailed me the form for reimbursement and I sent it back and still no check. I am so tired of this process, but they will refund me my money. I am sick of the repairs because it does not fix the problem. 6 repairs with the same guy and it sill will not operate right.
WOW!!! I guess I am not the only one having issues with Samsung. They are horrible customer service and there washer/dryer are useless!!! I have been having issues with my washer/dryer since May 2018 and now it is December 2018. Samsung just keeps sending out techs to fix them but they find nothing!!! My clothes honestly smell like mildew and Samsung says because its not technical that there is nothing they can do. Every tech that has come out to fix the washer/dryer has done nothing but watch the dryer spin and then say it’s fine. Why did I buy the insurance? I am so FRUSTRATED!!! I just want to be able to use my washer/dryer without my clothes smelling like mildew.
Has anyone received there money back or replacements?
Samsung is one of worst companies I have ever came across they do nothing but lie their president Stacey Davis promises a lot but wouldn’t know the truth if she fell in it anything I got that has the name samsung on it is going in the garbage because the only thing it’s good for is keeping our garbage collectors in a job
I will never buy anything made by this company I had missing burner caps on a brand-new gas stove I contacted Samsung on Jan 31,2020 was told I was getting new parts in 10 days that never happen and I called back to get a tracking number for the parts was told sir they haven’t been shipped out yet so I ask for a supervisor and got hung up on I called 7 times just to be lied to and I have all messages saved as well as recordings of all conversations . So now I’m taking this further I’ve contacted the better business bureau filed a complaint and contacted a lawyer to handle this over burner caps they never mailed. I even contacted Lowe’s and they won’t help so guess what I pulled my contracting information and going to 84 lumber . This company lies and can’t keep their word. Buyers be warned DO NOT BUY FROM THIS COMPANY THEY CANT HELP YOU WHEN YOU HAVE A PROBLEM PLUS THEIR PRODUCTS SUCK! THEY SHOULD BE FORCED TO CLOSE.
Wow! Reading all these customer service complaints about Samsung means that I am not going thru my nightmare alone.
We bought an expensive Refrigerator about 3 years ago. When it started making a very loud noise, we called customer service to see what could be done. Since it was out of warrantee, we paid to have a service technician come out. The noise that it was making was (and still is) unbearable. They sent a repairman out, only to have the problem surface again after 3 months… since we were out of this service warrantee by 1 day, they agreed to grant an exception (after numerous phone calls and countless hours being put on hold and transferred). The repairman came out once again, did what he had to do, closed out the ticket and then left. 2 weeks later, the problem surfaced, AGAIN. This time, Samsung customer service was refusing to send another repairman out to fix the SAME recurring problem unless we paid them. After countless hours of arguing, they reluctantly dispatched the SAME repairman. This time, when he FINALLY showed up, he was not happy. He video conferenced and taped the entire repair job with another Samsung technician and deemed the problem unrepairable. His recommendation was to replace the refrigerator as is was a defect flaw that occurs in some of this model. When the problem surfaced AGAIN, Samsung customer service had said that they would call us back to arrange a replacement. After 3 days and no call back, we CALLED them only to find out that they had reneged on replacing the fridge due to the fact that the fridge was out of warranty. Their customer service is the WORST!! They finally agreed to send the technician out for the fourth time, but this time, the technician never showed up or called. So, not only did we waste countless hours on the phone and days lost to waiting on a repairman, we still have a fridge that sounds like a freight train when ice builds up.
Shame on you Samsung for not sticking by your appliances. We have numerous Samsung products in our home that we LOVE, but when you have an issue, your customer service is HORRBLE at best. Your reps would rather shuffle your consumers around in the hopes that they hang up, as opposed to fixing the problem. You are a multi-billion dollar company. I would like to think that if your product has a design flaw, you would do the right thing and correct it, instead of wasting my time to make me jump through hoops for NOTHING!
I purchased Samsung refrigerator, gas stove, dishwasher, washer and dryer August 2018
I purchased a house and they were delivered August 12. One of the doors on the refrigerator had to be replaced, it was replaced and repair person was very good. The washer has not worked properly since it was installed the Delicate cycle would start and stop with an error code the service representative came September 6, 2018 changed the water lines and said it worked properly he kept emphasising the washer has to have the tub filled 3/4 with clothes… the tub is very big a delicate cycle is for delicates!!! I put 3 pair of pajamas, light robes, panties etc., the washer started and stopped after filling and washing approximately 3-4 min. I started it 3 more times and the same thing happened, I completed washing them on the Quick cycle. I contacted Samsung again I asked that they NOT send the same repair person because he did not listen to me. He came yesterday and I told him what happened and washed the clothes on Quick wash cycle all other cycles work and the same clothes/amount will wash on all other cycles but will not wash on the Delicate cycle .. the repair person (does not understand english well) insisted more clothes needed to be put in the washer .. the only clothes I had to wash were jeans and towels so I put everything into the washer it went through its cycles, than he wanted to put these VERY wet clothes in the dryer. So the Delicate cycle will not wash DELICATES and have to wash delicates on the normal cycle and adjust the water, spin …. THIS IS A VERY EXPENSIVE WASHER AND SHOULD WORK PROPERLY. THIS IS VERY BAD BUSINESS….. I HAVE 3 SAMSUNG TV’S AND COMPUTER MONITOR AND CELL PHONE … what a Terrible Experience … !!!!!!!!!!!!!!!! This repair person should not interact with any homeowner!!!
I bought a set of Samsung’s flex washer and flex dryer in June, 2017. In April, 2018, the washer failed and flooded the laundry room of my home (which was built in May, 2017). Samsung sent a repairman out who thought he had fixed the problem. The same issue recurred in early July, 2018. At first, Samsung was not going to do anything. After I pointed out that the issue had started in April, 2018, prior to warranty expiration, that this should be covered under the warranty. They extended the warranty to cover the 2nd repair. When the repairman came out, he discovered that there was a bad circuit board. He had to contact Samsung Tech Support as there was no repair guidance on this problem. Come to find out, Samsung was AWARE of the problem but had not done anything about it. They sent out a new board, which was installed on July 13, 2018. Then on August 5, 2018, LESS THAN 30 DAYS LATER, the same failure occurred again. Only this time, the washer locked us out and would not unlock. It had a wet load in it. I again called Samsung support. It took almost 2 weeks to get a repairman out here to unlock the washer and to say that the machine was a lemon. During this time, the repairman was telling me about the child safety lock and how to unlock/lock the machine. While he was talking, the machine, all on it’s own, started locking and unlocking all by itself. The repairman notified Samsung of the failure – again. I also contacted Samsung to let their rep know that the machine had been unlocked, etc. At this point, they were debating on if they would replace the machine or what. I had requested either replacement or my money back.
The initial offer was to replace the machine with a new machine and a 90 day warranty. Which I promptly declined. On Sept. 6, 2018, I accepted their offer of a new machine with a FULL ONE YEAR warranty. Supposedly an order was placed and I would hear from a transport company for delivery within 10-14 days. HA! Never happened. So, I complained to their rep, in writing, again. Another order was placed and delivery was supposed to happen within 10-14 days. Well, when I tried to check on the order on their on line tracking, the order had been cancelled! So on Oct. 1, 2018, I complained in writing to their rep in service and replacement as well as PM to their service dept. I was told that they had placed a 3rd order!! However, I have not received a confirmation email or anything. So, today I CALLED the service department and spoke with a supervisor named “Gladys”. Mind you, they NEVER provide a last name. That way no one is accountable. She is supposedly bumping this over to their Service and Replacement Dept. for priority handling. Yeah, right!
So, here it is, almost 6 months after this SAGA began and I am still without a washer! What the heck is the matter with you folks??? I am 61 yrs old, I am disabled. I work full time and I have my 80 yr old disabled mother living with me. If you think it has been easy or CHEAP to schlep several pounds of laundry to a laundromat and back on a weekly basis…let me tell you it is NOT. I have severe, degenerative scoliosis with pinched nerves and severe arthritis. My mother has 2 prosthetics on her left leg, stenosis in her back, arthritis and irritable bowel syndrome. It has been a very difficult 8 weeks. Between the pain of heavy lifting, the roundtrip drive of 20 miles to a laundromat, the cost of the machines ($1.75 per load), the cost of gas at $3.19/gal, my time of 3 hours travel and on site at laundromat, and my time of at least 3 hours at home to dry the laundry, the cost has been extensive. And, Samsung will not be reimbursing me for any of the laundromat costs, which will have to continue until this mess is resolved. Thanks for nothing, Samsung.
Because of this debacle, I have been happy to share this story on Facebook – both my own and your Facebook site – as well as any other social media I can think of, including Twitter. I have reported this to the Better Business Bureau. I am in the process of reporting this to Federal Consumer Affairs and any public media I can reach as well as the ADA and filing a court case. After having “spoken” via PM and email to Amanda, Justin, Anjelica, and Gladys…I have given you a timeframe…you have until October 10, 2018 to get a new, undamaged washer with a full one year warranty to me or to refund my money (over $3,000) for both washer and dryer and to haul off this mess. After that, I will take any and all action necessary. Time to poop or get off the pot!! I will forever and a day tell the world what crummy products you produce and how very ineffective contacting customer service is.
You will happy to know that In my family (Bangladeshi and living here) We are using 6 (six) nos. samsung cell phone set.
I had collected as my 2nd. set, one samsung galaxy grand prime from KSA Saudi Arabia via one my nephew who has been working there for last 30 years .
Sorry to say after receiving this set I have been suffering one by one from peculiar problems , that is why I am requesting you to read my my problems and please take necessary action to help me, if possible . Problem -01. Conutry code auto locked ,which was opened by my nephew at KSA , problem-2. For nothing and without any cause my set was flushed , after flushed I got to a samsung customer care service at Narayangonj, Dhaka . they told me they are not supposed to do that because my set purchased from KSA. problem-3.Huge amount of Phone memory is full filled by an unknown soft ware , problem-4, Original battery Battery got down and unusable within 6 six month. after that my nephew sent me one new battery from KSA , after 7 month this battery or set disturbing too much . Some time 100% charged battery phone stop after using only 10 minutes. When set re started seen charge 66% , some time two or three minute later phone stops or auto re-start or again again and again , some time showing 19% charge . one day me shutdown this phone with 64% charged at night 11.30 pm ,next day morning 7.30 when i started phone shown 76% charge .. Now a days I can not think more , what to do now ? If you please give me a suggestion what to do from my end , I will be happy . thanking you ! Engr.Sharif Obaied ullah. Manager, construction, Beximco Engineering Ltd. Dhaka , Bangladesh.
I bought a Samsung Gas Range in Dec. 2017 and in nine months I had to have it repaired for the same problem, Samsung customer service will not help me out in getting this problem fix for good. I give them a 1/2 STAR.
This is the second refrigerator had firzt one replaced foe to ice maker guit. Now we have waited 3 wks for replacement on second frig
Sent all requested while on the phone invoice
Etc on 8/30 . Called said someone
would email us 48hrs. Finally went to Home depot and Juan saleman said would recieve on 11th then was told by end of month. My husband recieved a call the replacement would delivered
0n 13th and we would recieve a call with time.
No call now spoke to a very poor cs rep Jacoby
Or jacody told us it was canceled and will have to resubmit order refused to help further talked over me not concerned just said if we want our replacement have to resubmit . Please help
My husband is on insulin need the refrigerator
Not expecting reply from Samsung but 3-4 wks is too long
April 27th,2018 I ordered a brand new Samsung Galaxy S8 Plus directly from Samsung and it turned out to be defective. I never used it or had the phone hooked up for phone service. I called and tried troubleshooting for hours on phone with Samsung and problem could not be corrected so they sent me a return slip to print out for Fed Ex and I was told to return it for a refund of $738.29. So I did. Then Samsung mailed the phone back to me on May 11th, 2018 as I forgot to put the charging cord in the box. I called Samsung again and they emailed me another slip for Fed Ex to pick up ad told me to put phone cord in box and mail it back again for my refund. Ticket#987832. I called Fed Ex and clarified the phone was delivered to Samsung warehouse at 2675 Reeves Rd Suite 190 Plainfield, IN 46168 on May 23rd, 2018. TRK#795477490982.
I called Samsung every week to see why my $738.29 was not refunded into my bank account since Samsung verified also they got the phone back in the mail from me. Every time I talked to someone else and got a different story and lies saying the warehouse is checking it in then you will get your refund, they are processing your refund now and call back next week if you have not gotten it ect ect.I MEAN EVERY WEEK!Original order number is #DIHNS90ME. Return order number is #DILQUQ0VL. I have ALL receipts from Fed Ex, Email and bank where Samsung deducted money from my bank account in full.
June 6th, 2018 Ref#1027647 said I should have my refund by the 10th and if I do not to call back. June 16th, 2018 I called and Samsung said someone will contact me about my refund by the 18th REF#1038048. No one ever got back to me. I called July 6th and was told it has been red flagged for attention and since they did that will get my refund any day. July 27th, 2018 Samsung said it has been escalated to urgent so I will get refund any day now. I called twice this week and I was told by a rude manager after on hold for an hour that I could not be helped and basically got hung up on. Nothing she can do as refund and returns Department are handling it she said. I called back today August 31st, 2018 and was told now I cannot get a credit unless corporate approves it as I never got approval to return the phone she said WHICH I DID and still have the email stating it was approved!! I NEVER USED THE PHONE! IT WAS DEFECTIVE!! Supervisor also gave me an email that does NOT exist to get further help. I should not have to wait what is almost 4 months now for a refund!! I bought another Samsung Galaxy S8+ new from Amazon right away when I returned my defective phone back thinking Samsung would have good customer service and that I would get my refund when Samsung received the phone back!! I am very unhappy about this right now and this problem is a HUGE inconvenience to me!! I also have been noticing that this happens to a lot of others at different sites online and that they are very unhappy dealing with Samsung. I need this resolved immediately. It is not right to hold my money hostage when I did all that I was told to in order to get my refund back.
What is going on so this is resolved and so I get my money back? No one really seems to know and constantly getting lied to and am being told different stories like I said. No one ever calls me back either. I am more than happy to send you ALL receipts and emails pertaining to this matter.
Christine Ferentz
About Refrigerator Model #RF23HCEDBSR/AA Serial #065J43AGB01529V: ice maker stopped working. Service call $143.57. Have to replace ice maker and bin. Cost of that $474.40. Total an eye popping $617.97. Called Samsung. Said off warranty, too bad. Looking on line and many, many people have the same problem. Seems to be a design problem so even if replace it, the same problem may occur again! I am sure everyone who has this problem will complain to their friends and family. In my case, I own four rental properties in addition to the home where I live. Have 3 millenial kids who are moving into home buying age. Do you think I will buy or recommend Samsung after this experience? No. What kind of business model is this, Samsung? Leaves a very bad impression.
I’m desperate for an answer from Samsung after the absolute worst customer experience I’ve ever had. They need to invest in policy changes and customer base satisfaction!! Hilarious all these issues with appliances and we can’t event order them!
We are trying to buy more than $5,000 worth of home appliances for our new home. Applied for financing for one order, other order was on a credit card. Both orders were flagged and cancelled – NO notice of this until three days later in an email that went to spam.
5 DAYS of calls between customer service, the financing company, etc. and NOTHING was resolved. It was a mess and wasted so many hours.
FINALLY today we now have been ‘whitelisted’ to spend our money with Samsung from an order YOUR COMPANY cancelled on us 5 days ago. They now want us today to spent $400+ more total from our previous order on the 6 appliances because of their error. And they can’t expedite any shipping either. We get nothing but a sorry for our inconvenience, time wasted and inability to place an order. In fact, we have to pay MORE now for the problem if we go through with it. You guys, Samsung, messed up and we now have wasted 4+ hours on the phone this week in calls, have to pay more than our order last week and wait longer for our items to come. No fridge and it’s 100 degrees in august. No range, washer/dryer or dishwasher either. I’m LIVID and do not plan on dropping this issue until resolved in a satisfactory way.
I’m a journalist in retail/lifestyle and am shocked at how this is being handled by a big brand. I’ve never had this kind of issue before. Please rectify this ASAP.
Eileen Cotter Wright
Order #’s
#DNR8CH09N
#DN7XPJ0C1
DO NOT BUY Samsung appliances! We have had a miserable time with a defective gas range. They refuse to cover it under warranty saying it is “physical damage”. The broiler would not turn off and we had to call the gas company because we were afraid of fire or explosion. The excessive heat melted the front of the control panel and that is why they say they will not cover…our fault! We have spent hours on the phone and got no satisfaction. They will not even give a an address to send a complaint. We have our attorney working on this now. (three weeks without a range!)
I am having the same problem with my Gas Range had it repaired two times and now they want to charge me for any other repaires.
I bought a refrigerator model RF29HMEDBSR/AA for over $2400 2 years ago along with over $6500 worth of other Samsung product for my home. The refrigerator has a problem with freezing all the air circulating ports. When you see it is covered with ice. I have a service technician who repairs all my equipment over my 12 rental properties. Her research is that this model has a record of being particular bad. Samsung knows about it but refuses to recall it. I called and they knew it was a faulty fan, so they obviously know about the design problem. They are happy to send a technician to fix it but of course at an high cost. We need to find a class action attorney willing to take this people on. Tell everyone you know to stay away from any Samsung product.
Not happy with Samsung top load washing machine. Had vibration issue repaired December 2016, called today regarding rust around bleach and soap dispensers and they tell me not covered, out of warranty? The rusting should be a separate recall issue at no cost to the consumer. Had nothing to do with the vibration issue BUT should have been replaced at the same time. See a lot of complaints about this rusting and the machines are less than 5 years old. Not acceptable.
I purchased a complete kitchen of Samsung Appliances in May 0f 2016. I purchased a 5 year warranty at the time on all 4 appliances. At two tears exactly, the Samsung microwave died. (megatron) This was another story. When I called Warrantech I could not get them on the phone for two weeks. Finally, getting them I was told I would be sent a check.The check took another two weeks and only amounted to $191. I thought a warranty meant that. I PAID $240 FOR THE MICROWAVE. I was very disappointed with Samsung for their dishonest practices. I still do not have the replacement, because the sellers of your appliances are incompetent and hire incompetent installers to repair work. They also charge for for delivery and installation for your rotten products. Is that OK for you? I want the exact microwave installed in my kitchen at your expense. It is still under warranty. I shall never purchase another Samsung product.
Thanks to your website at least I know how to file in small claims court. I will be doing just that.
I have never seen such a terrible product… I purchased 4 new appliances for our kitchen
and it has taken over a month to get all working . One will never work it is a terrible product that should NEVER been put on the market for sale to the general public and that is the model RS25J500DSR/BY 24.5 CF side by side refrigerator . There is no illumination in the display that can be seen. The first side by side refrigerator with the ice maker in the door made so much noise if could be heard in the patio. There must be some way of correcting this terrible product. I will soon use all of my power in all medias to discourage everyone to not purchase Samsung products . This is my second request for assistance without response.
I bought 17 samsung split type inverter air-conditioning units from samsung, but within 2-3 years of use or right when the original warranty and the extended warranty were about to expire 8 have become useless. Samsung’s hotline in the Philippines is a joke and have nothing but empathy and empty promises. Their accredited installers and service companies send new and unexperienced so-called technicians everytime that obviously know nothing but their go-to solution to every problem of reprocessing (of freon) and electronic board replacement -which cost so much money for a duration that lasts just about the time the warranty of the “repair” expires. We bought Samsung, thinking it was a reliable and customer oriented company – based on its availability and advertising everywhere. But boy, was that a mistake. We are now stuck with 8 units that are basically useless (blowing hot air or no air at all) – one more after 7 units were finally noted broken by Samsung Philippines head office technician. It took me 4 months of persistent calling to convince them to send one, only to find out he had nothing better to offer as a solution but to slap me with the same bill (ranging from $170-320 a unit) the accredited service center very uncreatively push every time.
8 of the 17 air conditioners units (mostly barely used if at all used), are now junk within a span of a little over 3 years. Through the course of its first year warranty period, we already had clear warnings – it’s not a one in a 17 kinda thing – as roughly 5 units already had issues. And I was ( and still am) a frequent caller of their so called customer service hotline TO NO AVAIL. Luckily when we bought the units I paid for extended 2 more years warranty. Some barely used air-conditioners that were fixed – now remain “fixed” but more continue to stop functioning out of the blue.
We also have units that were broken one day, suddenly functioning on its own the next, then totally dead soon after, again, right as the warranties expire. Their customer service hotline have nothing but empathy and empty promises to offer. But I don’t think its their call center’s fault. As I have tried to get the contact details of samsung directly and they say they do not have it Search the internet you cannot find anyone real person’s contact details. THAT SHOULD HAVE RAISED A RED FLAG. So I am stuck with No REAL offer to rectify the situation other than a bill for certain TEMPORARY REPAIR.
SAMSUNG DOES NOT CARE. Proof being they ignore all my calls and follow ups, their call center promise feedback that after 4 months of almost everyday calls from me to follow up, up to now offer nothing. I was even offering accept their charge for a solution with the caveat that it should come with a 1 year warranty, bit again NO RESPONSE. I bet I will again get no response from this. It is just my frustration hoping against hope still.
I just spent nearly $4,000 on a four piece kitchen appliance set and it has taken Best Buy over a month to get them operational. I could not say enough bad things about the product or the service. We are starting a campaign to let others know .
We are on our second Refrigerator and ended up with a product that we would prefer to
Junk for ONE REASON currently and that is NO LIGHT IN THE DISPENSER SCREEN
SHAME ON YOU FOR PRODUCING SUCH A TERRIBLE PRODUCT THAT ONE CAN NOT SEE SEE THE CUP DISPENSER SELECTIONS. WE MUST USE A FLASHLIGHT WE HAVE ATTACHED TO THE DOOR and THE CATCH BASIN FOR WATER AND ICE IS NOT COVERED AND THE WATER AND ICE SLIDE OFF ON THE FLOOR.
THE MODEL NUMBER IS RS25J500DSR/AA
The Salesman or managers at Best Buy did not know there was such a product
We would have paid more for illumination and a proper catch basin . If you are aware of a tool or light that can be added it would make us happy with the product. THANK YOU FOR YOUR TIME AND MUTUAL CONCERN.
I am having an issue with my Samsung refrigerator (Model RF263BEAESR) bought April 2016. The issue I am having is with ice buildup in the back panel of the refrigerator along with water collecting in crisper trays and pantry. Currently I am defrosting my refrigerator once a week and placing a towel in the pantry to catch the water.
After researching I found this is a known issue finding multiple complaints (internet, Facebook and Consumer Reports). This leads me believe it is a defect which existed
when the refrigerator came off the assembly line.
I spent the last hour on the phone with Greg, his boss Fara, her boss Omar who told me he was the final decision maker. Unfortunately, they all said the same thing you are out of warranty and it is your responsibility to pay. At this current time there is no recall on the issue. I agree a warranty can only do so much and there has to be a time limit. I disagree when you have a product that is well doXXXXented with a known issue.
I always believed in Samsung products which is why I own a refrigerator, stove, dishwasher and two large TVs bearing the name. I am very disappointed in Samsung who refuses to help with the issue.
I would like to bring to your attention that the top loading washer machine I purchased 5 years ago has a defect whereby the drain pump dislodges from the plastic mounting plate thus flooding my basement.
I understand this issue has received a recall notice.
I called Samsung to correct the issue with the updated recall procedure, however was advised that no service could be provided in my area (07060).
I am very disappointed with the customer service response. Surely there must be a certified technician in my area that can performed to recall!!
The washer has been nothing but trouble since the day I purchased it. A new computer circuit board was replaced, along with the drain pump busting.
I will never buy another Samsung product ever.
Regards,
John Branca
ten1jed@ aol.com
908-963-XXXXX
I cannot believe how your company takes advantage of people. After always having Samsung devices I had to pay full price for my SG9 because you said my trade in (SG7E) screen did not display. I know that is a lie. see below. i sent it in the original box and with screen protector. I have sold my GS9 after having a month and bought an Iphone. I am so disappointed with Samsung. I will make sure I tell everyone that will listen how bad your customer service is and to be aware of the trade in process.
Today they sent me pictures of my phone I traded in that they said did not work, but funny thing is it is not the color of my phone. I would never ever think a company as big as Samsung had this kind of customer service and so dishonest. They must have need they money more than any of us do.
It is very frustrating, I had to call so many times to accomplish nothing or get to speak to anyone. Sad is all I can say.
I also had a disgusting problem with my GS7E. I purchased the unit about one and half year back. About few days back after a routine update the mobile went dead. When I approached Samsung they told me that the mother board was out of order. They agreed to change it on chargeable basis but were not ready to give any warranty. Samsung is an unethical company. There products are of very low quality but they charge like the best quality product. So any body who is planning to purchase any electronic product should not go for Samsung. Also never ever go for GS9E. You just spend lot of money but the unit will go out of order within 6 months. The worst company with very disgusting customer relation.
I sent my galaxy note 4 for repair to Texas. That was May 7, 2018, it is now May 22, 2018 and NOTHING HAS BEEN DONE! I was told my LCD screen was cracked. How the Hell was it cracked? Unless your repair tech dropped it. My phone was in good condition. NO CRACKS!!! No one wants to take responsibility. I have spoken to about 8 different people at Samsung within the last hour, trying to solve this issue.
WORST CUSTOMER SERVICE!
And recently I was considering purchasing Samsung appliances for my home. After this, that will not happening!
I will share on my social media accounts the experience I have had with your brand, and it will not be positive. I will not recommend your brand/products to anyone. I will make sure I share this with everyone that I encounter. I will display a logo on my vehicle stating how much your brand and customer service SUCK!!! And to NOT BUY SAMSUNG!!!
BUY AMERICAN!!!!!
Just want to add that I research your piece of crap 3rd party contractor who does your repairs; iQor!
Will start court proceedings for the crappy services provided by you and your 3rd party contractors.
I have been trying to return a product within two weeks after I purchased it. That was back in March of this year. I had a problem and no one in customer service or technical service could help me with the problem.
I have mailed information, sent it certified mail, called, emailed talked to people in the presidents office and still have not received information on where to return the products.
I had a Samsung phone, I replaced that last week, and have two tablets they will be replaced tomorrow. All I want is to have these two products returned to them and I am done with Samsung.
This company needs a lot of help with their products and training but when a company gets large they think they know it all. Mr. Tim Baxter, you need to listen to your customers and people who sell your products, I have pointed out a lot of problems with your products and they have all agreed with me. There needs to be a lot of improvements.
Your staff can’t take heat when they have a mad customer, maybe they need to know the products and that would not happen.
I talked to the bank that handles your financing on your products when customers purchase items from your company, I told them if I do not get the paper work to return these items I am going to stop payments and the president of that bank needs to call you and you need to talk to your people to get in gear and take care of business.
Get your act together; I have not even went to social media that is next, if I do not have paper work in my hands Friday May 25th, and have my money back by June 1st.
After being screwed over a number of times by your Executive Customer Relations Manager and lied to stating my Note 4 would be repaired and returned and never happening. This last time that my phone was told it would be repaired upon returned, I requested the Repair Department to contact me prior to return in a doXXXXent in which they failed to do. With that said, they not only supposedly stated it was returned, but stated it was left on the front door without anyone taking possession while I had a back procedure. Now your UPS Investigation has played thier game three times with their last time, “UPS stating you acknowledge receipt of the package”, which was an outright lie.
This was already submitted to the Office of the President, your Montez Gaffney which has failed in my opinion to do his job. I have lost over 50 + hours dealing with your employees.
Samsung owes me the replacement of my Note 4 and since this endeavor I have sold my S8 and Note 8 and have campaigned against your company until such time that Samsung shows that it can restore its morals and ethics of the company back to where I thought it had when I originally supported. I in no way thought I would be dealing with the managers that I have explained were recorded and still lied telling me that my Note 4_was to be repaired and returned. What kind of company is Samsung running lying to its’ consumer?
Please escalate this to someone that can properly represent your company without having this turn into a litigated matter. I’m doing everything possible so as not to waste further time of mine or the court as Samsung owes me my Note 4 or an upgrade as the management promised. Like that will ever happen!
Respectfully,
Robert Winikur
I have owned 6 Samsung mobile devices and my husband 5. Until now I was very happy with Samsung and would not switch to anything else. But this last experience has really upset me. I no longer feel Samsung is such a great company.
I bought my Samsung G9 directly through Samsung unlocked. I traded in a Samsung 7edge. It had a screen protector and case on it. And sent in the very exact box I received it in. I like the trade in promotion Samsung offered. I had my carrier reset to original settings. I have a t least a doz witness at my work place that knows the phone was working perfectly. Sorry I ever gave it up for the S9. I now have received an email that I can only receive 25.00 that there is nothing on the screen. This is impossible. I know it was in perfect shape. I feel someone in the warehouse wanted that phone. For 25.00 I wish i did not trust Samsung to trade it in. This really changed my mind about Samsung. And I had to make 16 phone calls to just speak to someone about it.
I should have explained more detail on the trade in. I was to get 200.00 off my new G9. However now I received an email that they will charge my account for 175.00. And I receive only 25.00. I know we can’t get our phone back once shipped to Samsung, but I would rather have that phone than my new one.
Good afternoon
CEO: Tim Baxter
CFO: Roh Hee-chan
COO: Bryan Hopkins
I have been with T-mobile for over 14 years, when I purchase 2 S8 it came with Promotions and I have been going back and forward with that department since last year. I wanted 2 of the Gear VR they ran out. Than they screw up the codes that were for replacement and as of last week I spoke to a suppose to be Manager and he tells me since the code expired they can not give me another one. I truly is unfair to me as a customer who has been waiting for them to correct the issue they created. They owed me 2 Promotion Codes and I definitely are in title to them. I will be trying to up load all the emails from them so you can see it started May 2017, I called them again last week to get the coeds only to not be told they were no good and which I never received them I check my Junk,spam account and it was never received so why I’m feeling that I’m being punished for the screw up at the Promotion department…I have one to many Ticket Numbers for these issues….
Thank you a very unsatisfied customers…
ticket#148624
11/15/17
to me
##- Please type your reply above this line -##
Your request (148624) has been updated. To add additional comments, reply to this email.
support
support (Samsung)
Nov 15, 11:20 AM EST
Hello Jackie,
We apologize for the error message that you received, this issue has been corrected and below you will find your new code along with the instructions on how to redeem it. If you have any questions please let me know.
Thank you
Allenia
Samsung Tier III Support
Reward Certificate: KK8GHZBAZ
Please follow the below instructions to use your code:
Visit samsung.com/us/ and follow the prompts to redeem your code.
*Reward eCertificate subject to terms and conditions below, and must be redeemed prior to 11:59pm ET on 10/30/2017. The gift code may be used towards one purchase only, and is valid exclusively for purchases made only on Samsung.com or the Shop Samsung app. This code may not be combined with other gift codes, and any amount not used on the purchase will be forfeited.
This email is a service from Samsung. Delivered by Zendesk
[NY4YVZ-WG2V]
Jackie Cortes
11/16/17
to Samsung
Good evening
I noticed I was issued only 1 code when it supposed to be 2 codes for 2 phones. I sent and gave customer service rep both codes that were an issue.
Thank you
Samsung
11/17/17
to me
##- Please type your reply above this line -##
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support
support (Samsung)
Nov 17, 9:04 AM EST
Hello Jackie,
I do apologize, your code your second device is KKKBHZMAZ. If you have any issues with redeeming your code, or if you have any questions please let me know.
Thank you
Allenia
Samsung Tier III Support
Jackie Cortes
11/17/17
to Samsung
Good afternoon
Once again I’m having issues with new code only 1 is working which is (KKKBHZMAZ) code (KK8GHZBAZ) is not. This is very much unprofessional and the fact I been dealing with your department for months. And once again issues with new Code
I need this resolved as soon as possible, not a week later or so. It was enough that we list out on the VR gear and to Try to keep your customers help you gave me 2 codes value of $130 each. I’m a very unhappy customer, how can you expect me to Recommend Samsung when I’m still having issues
Thank you
Samsung
11/17/17
to me
##- Please type your reply above this line -##
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support
support (Samsung)
Nov 17, 3:48 PM EST
Hello Jackie,
I do apologize for the inconvenience, I am happy to assist with having this issue resolved as soon as possible. Please provide a screenshot of the error message that you are receiving with the new code that was provided.
Thank you
Allenia
Samsung Tier III Support
Jackie Cortes
11/30/17
to Samsung
Good evening
I’m checking the status on my original complaint in regards to the one of the codes not working. As of today Nov 30th I’m still waiting on the replacement code for the one that was in question.
I will definitely writing Corporate office to inform them on this matter, let alone it all started back in May, 7 months later I’m still dealing with this issues. Claim#84112
Thank you
Samsung
12/4/17
to me
##- Please type your reply above this line -##
Your request (148624) has been updated. To add additional comments, reply to this email.
support
support (Samsung)
Dec 4, 1:12 PM EST
Hello JACKIE,
Your submission has been approved. The Infinitely Immersive Offer has ended and there is no longer inventory to fulfill your original gift; however, we are happy to provide you with a Reward eCertificate code for $130 off a mobile category product purchase on Samsung.com or the Shop Samsung app.*
Reward Certificate: KKKBHZMAZ & KK8GHZBAZ
Please follow the below instructions to use your code:
Visit samsung.com/us/ and follow the prompts to redeem your code.
*Reward eCertificate subject to terms and conditions below, and must be redeemed prior to 11:59pm ET on 12/31/2017. The gift code may be used towards one purchase only, and is valid exclusively for purchases made only on Samsung.com or the Shop Samsung app. This code may not be combined with other gift codes, and any amount not used on the purchase will be forfeited.
Jackie Cortes
Attachments8/9/17
to Samsung
Good Morning
I’m very much disappointed on how long it has been taking the Promotion department to send me my 2 free gifts, this will be my 4th time scanned over a copy to show proof of the purchased..
I hope this will be the last time I need to scanned over my proof of purchase, I been a customer for T-mobile and Samsung for over 13 yrs.
Thank you
2 Attachments
PrizeLogic] Re: 182674 request for exception
Inbox
x
Samsung
6/9/17
to me
##- Please type your reply above this line -##
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Customer S
Customer Support (Samsung)
Jun 9, 11:29 AM EDT
Hello Jackie,
Thank you for your patience. I would be happy to help you submit your information for the T-mobile Free GearVR Offer. To do this, I require the following information:
First, a purchase receipt is required to help determine promotion eligibility. If you could attach a valid receipt in either the .jpeg or .pdf format in your response to this email that contains the following information, I will be able to submit your information for this promotion:
– The name of retailer
– The model of the device that you purchased
– Your purchase price
– The transaction date
Additionally, I require your full name, phone number and your current address to provide delivery information for the gift for this promotion. If you have any questions about this promotion, I would be happy to answer them for you.
Thank you,
Doug
Samsung Tier III Team
This email is a service from Samsung. Delivered by Zendesk
[J94E6R-VGOO]
Jackie Cortes
6/13/17
to Samsung
Jackie Cortes
6/13/17
to Samsung
Sorry for the delay response but I have been ill for a few days, I have 2 S8 Samsung and I was told I just need to submit the paperwork to receive the Samsung Gear VR for both phones. I had to call because something happen where you didn’t receive the proof, so than I called an they had to put in for a ticket. I feel that I’m still entitle to this promotions because of the following:
Must be 18+ & 50 US/DC res. Purchase period: 3/30/17 – 4/20/17, while supplies last. Must submit offer claim form between 4/10/17 and 5/14/17
Samsung
6/13/17
to me
##- Please type your reply above this line -##
Your request (84112) has been updated. To add additional comments, reply to this email.
Customer S
Customer Support (Samsung)
Jun 13, 4:17 PM EDT
Hello Jackie,
Thank you for your response. Because the receipt you provided does not show the date you purchased your device on, I am not able to submit it to complete your submission for you. In order to proceed forward please send a photo of the original purchase receipt. I will then manually review your receipt in order to verify that it has all of the information requested below:
– The name of retailer
– The model of the device that you purchased
– Your purchase price
– The transaction date
After I confirm that this information is all present, I will be able to input your information for this promotion. If you have any questions, please let me know.
Thank you,
Doug
Samsung Tier III Team
Jackie Cortes
6/15/17
to Samsung
Chula
Samsung
6/16/17
to me
##- Please type your reply above this line -##
Your request (84112) has been updated. To add additional comments, reply to this email.
Customer S
Customer Support (Samsung)
Jun 16, 9:07 AM EDT
Hello Jackie,
Thank you for following up with me. I can confirm you are still eligible for the free GearVR gifts for your two devices. To complete your submissions for you, I require a picture of the full receipt you received for each of your devices. Once I have this receipt, I will be able to review them for the qualifying information and complete your two submissions for you.
If you have any questions regarding this promotion , I would be happy to answer them for you.
Thank you,
Doug
Samsung Tier III Team
Samsung
8/11/17
to me
##- Please type your reply above this line -##
Your request (84112) has been updated. To add additional comments, reply to this email.
Customer S
Customer Support (Samsung)
Aug 11, 10:57 AM EDT
Hello Jackie,
Thank you very much for your patience. I have completed your submissions for the Samsung Infinitely Immersive Offer. At this time there are no longer any GearVR gifts available. In place of a GearVR, I have approved for two $130 Samsung Shop codes to be sent to you by email. You should be receiving these codes within the next few hours. Thanks again for your patience and cooperation.
Best Regards,
Doug
Samsung Tier III Team
Samsung
11/15/17
to me
##- Please type your reply above this line -##
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Customer S
Customer Support (Samsung)
Nov 15, 10:52 AM EST
Hello Jackie,
Thank you for reaching back out to us and for your patience. I apologize that your initial $130 Samsung Shop codes were not redeeming properly. I’ve processed replacement codes for you which are valid through November 30th, 2017. Your replacement codes are: KK8GHZBAZ and KKKBHZMAZ. Thank you sincerely for your patience and cooperation during this process.
Best Regards,
Doug
Samsung Tier III Team
Samsung
Feb 14
to me
##- Please type your reply above this line -##
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support
support (Samsung)
Feb 14, 3:22 PM EST
Hello Jackie,
Thank you for your patience, I do apologize for any inconvenience this may have caused. At the moment we are out of $130 Samsung.com eCertificates. However, you are at the top of the list to receive a replacement code once it is provided to us. If you have any questions please let me know.
Thank you
Allenia
Samsung Tier III Support
Jackie Cortes
Feb 14
to Samsung
Good evening
But I very much refuse to submit the same paperwork that has been submit a very long time ago. What your team needs to go into the freaking history to verify this mess your Promotion department has cause. Which is very much Horrible service horrible when it comes to responding on a timely fashion over all horrible
Thank you
Samsung
Feb 15
to me
##- Please type your reply above this line -##
Your request (84112) has been updated. To add additional comments, reply to this email.
support
support (Samsung)
Feb 15, 10:07 AM EST
Hello Jackie,
I do apologize for any confusion, however we do not need any further information from you. Once the replacement codes are provided, we will send that information over to you via email. If you have any further questions please let me know.
Thank you
Allenia
Samsung Tier III Support
Samsung
Mar 6
to me
##- Please type your reply above this line -##
Your request (84112) has been updated. To add additional comments, reply to this email.
Customer S
Customer Support (Samsung)
Mar 6, 3:52 PM EST
Hello Jackie,
Thank you for your patience. I apologize that your Gear Vr was not delivered to you and unfortunately due to the popularity of this offer we are currently out of stock for the foreseeable future.
However, I am happy to provide you with this (2) $150 promo codes which can be used to make purchases on samsung.com your code will be emailed to you within approximately 2 weeks. If you have further questions please let me know.
Thank you,
Ros,
Samsung Tier III Support
Jackie Cortes
Mar 29
to Samsung
Good afternoon
It’s been more than 2 weeks and I haven’t yet too received the 2 $150 code. I’m checking the status and how much longer do I need to wait….
Thank you
Samsung
Mar 29
to me
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I JUST WANT SAY ALL OF SAMSUNG PRODUCTS ARE CRAP I WANT ALL THE PEOPLE WHO SPEND GOOD MONEY BUYING FROM SAMSUNG.TO SAVE YOUR MONEY AND AND BUY FROM LG I HAVE HAD MORE BAD DEALING WITH SAMSUNG THAN CARTERS HAVE LIVER PILLS.THE CUSTOMER SERVICE IS WAY UNDER PAR THEY TALK TO YOU LIKE THEY ARE FROM THE GHETTO STREETS.I HAVE BEEN GETTING THE RUN A ROUND FOR TO LONG AND I HAVE TO SAY SOMETHING.I WILL NEVER BUT FROM SAMSUNG AGAIN.
samsung makes LG dude
Dear CEO’s office,
I decided to write to you at the end of the day Saturday May 5th after spending the entire day on the phone with Samsung tech support and have not accomplished anything.
I woke up this morning and decided to spend a couple of hours of my day off (Saturday May 5th) syncing/transferring data from my Samsung Galaxy 7 phone to my brand new laptop computer. I bought a new computer last week and it was about time I finish up setting everything up.
I sit down in front of the computer, all relaxed with my cup of coffee and I start using Smart Switch to transfer all contacts from my Samsung 7 to Outlook on my new laptop. After trying syncing a couple of times, Outlook contacts in my computer still does not show any information.
I decide to call Samsung tech support to find out what may be wrong.
I get a very nice rep that tries everything he knows and after an hour (yes more than 60 minutes) does not get anywhere. Apparently my contact app keeps crashing and syncing is not possible.
I asked for a supervisor, and again a very nice guy tries everything he can think of for more than an hour: software updated and more …
Supervisor gives me a ticket number and suggests I make an appointment at the Samsung store in NY City to get personal assistance. There is nothing more he can do over the phone.
Before I make the appointment I decide to move to the next task that is to sync my notes. I have Samsung S note on my Samsung phone and I also want to sync with my computer. I google how to install Samsung S note to my PC laptop computer and I find a Samsung website with a link to download S note to my laptop. I go ahead and install.
Fast forward, I try to sync S note between my phone and computer a few times and no luck. I even try setting up a brand new Samsung account and no luck either.
I gather some energy again to call Samsung tech support. I call general tech support and they transfer me to Media Solutions; Media Solutions back to tech support and back and forth. After another hour /more than 60 minutes I ask for a supervisor again. The supervisor was great, but the news were devastating. She asked me to find the website where I downloaded the app. It takes me 10 to 15 minutes to go through the history of my browser finding the website
Fast forward, I find the website and share it with her, only to learn that I downloaded S note from Samsung South Africa. and it is not compatible with S note on my phone from the US. And more devastating to find out that the US version of this app is not even available yet. Basically on 2018 is not yet possible to sync simple notes between my cell phone and my computer and I have to type things twice if I need information on both devices.
My question to Samsung
– if Samsung is developing products by region that are not compatible among each other, why doesn’t Samsung disclose that on their website in large red text asking customers to make sure they use their country web site to download apps?
– on another note, we all travel all over the place all the time. How are we supposed to deal with this issue? If I am in Europe on a business trip and need an app while traveling, should I use the US web site or European Samsung website?
Lastly, after all of the above I decide to make an appointment with the New York City store. I call and I am asked to leave a message and they will call me bak. Still waiting.
I go online to make the appointment and the web site does not let me process the appointment. I see available spots but I can click and confirm one of them.
I am quite mad by now, it is about 6.30pm and I have been on the computer and phone all day troubleshooting two small things, how to sync contacts and notes and have not accomplished anything.
I even try to send/post a complaint to the CEO web site and it does not go through either.
It is 5 de Mayo and decide to go out for some margaritas to get over the bad experience.
Sad to report that I am quite disappointed with the software development at Samsung and the lack of information to customers alerting them use apps based on geographical regions.
All the best
Yolanda
Just needed to contact corporate office to let you know I am not at all impressed with your customer service! We purchased a 50″ Samsung Smart Tv in June of 2015. In April of 2018 our picture died! We contacted your office for tech support and were referred to a local Samsung technician in Windsor, Ontario, near where we live. After taking the tv apart he diagnosed the problem as a DEFECTIVE display assembly. I then contacted your office again only to be told they could not help us with the needed part. We did not purchase the additional warranty, however, I am incensed that we didn’t even get 3 years of service from this tv due to a DEFECTIVE display assembly!! This problem was not from NORMAL wear and tear! I find it hard to accept that we paid over $700.00 for a tv that didn’t even give us 3 years of service! We had hoped that Samsung would want to show good faith by helping us get the display panel assembly to repair this tv! Obviously, good customer service is not a priority of your company!
Nancy Daly
Thomasville, GA 31757
229-233-XXXXX
Mr. Timothy Baxter April 4, 2018
CEO Samsung
Dear Mr. Baxter,
I am writing to you again, in hopes of you helping me find a resolution to my problem with Samsung. After my email to you yesterday, I did receive a call at 5:28 pm, from a man named Montese. Who said he represented your office.
I found his attitude very condescending, not only was he quite rude, but seemed to be annoyed by having to deal with what seemed to be such a trivial matter to him. I can assure you that this is not a trivial matter to me. I have been dealing with this issue for months, countless phone calls and countless hours spent on the phone. Each time having to explain the entire situation to another person. He offered no apologizes and his only resolution, was, that it was my job to deal with the appliance company. I fail to see how this is my job, I did not hire DDD to come do the repair, Samsung did. Perhaps, customer service is not Montese’s area of expertise. He advised us that Samsung has nothing to do with this If this was the case why have I been contacting Samsung for months? Well, I would beg to differ with him, this is Samsung’s problem.
On January 18,2018, DDD appliance company came to my home to repair the refrigerator, as
a representative of Samsung. If the refrigerator was not broken in the first place, I would never have called Samsung for a service call. Immediately, after the service man damaged the door, I called Samsung to inform them what just happened. It then took me countless calls to Samsung, where your company did not even know who they sent to repair the appliance.
On January 26th 2018, after Eight days of calling Samsung, I finally reached a customer service representative named Chrissy, who knew the name of the repair company and she called them. I never did receive a call back from Chrissy, as I was promised. I then received a call from DDD appliance and emailed them pictures of the damage to the refrigerator. I was told that they would replace the door. Samsung then did reach out to me, several times, with follow up calls, they offered to refund my money for the refrigerator, I did decline at that time and told Samsung that DDD was going to replace the door. I thought I was dealing with a reputable Samsung repair shop.
After weeks of correspondence with DDD, who assured me that they had ordered the door, on January 31, 2018 and February 19, 2018, I was told that door was still on backorder. I called Samsung again to see if they could tell if the door was on backorder. With every call to your service center, you never get the same answer and just get the run around. Finally, on March 28,2018 we reached a case manager named Truth. She informed us that DDD had never ordered a new door, and she would look into the matter and call me back. Again, I never received a call back. I called Samsung again, and this time was able to reach a customer service manager Saul, who I had to explain the entire story to. Again, I never heard back from him. I called again and spoke to Invita who said she could not transfer me to case management. I then called again and was transferred to case management, where I spoke with Tamika, explained the entire story again and was told Samsung never offered to the money, so I could go buy another refrigerator. This was in fact untrue. Tamika said she was going to email the regional manager and I would hear back from them. In the meantime, I called DDD who assured me that the door was ordered, but was still on backorder until April 5th.
I waited all day Monday for a call back from Samsung, but no surprise there, no call. So on Tuesday, I called again, I was told there was no update yet. I called DDD and told them I spoke with Samsung and they have no record of the door being ordered. They finally admitted that they had never ordered the door. I went to the Samsung live chat and no help there. Every customer service person, every manager and every case manager that was supposed to return a call to me failed to do so. So, I finally emailed you Mr. Baxter. Only to receive the most offensive and unpleasant person on the other end from Samsung.
In speaking with Montese, I explained that I had been repeatedly lied to by DDD and for that matter Samsung for months, and that I was offered a refund on the refrigerator. He told me that yes, I was offered a refund, but because I refused the offer at that time, it was no longer an option and that it was out of the question to get a refund. I explained that when the refund was offered the refrigerator was no longer on sale and I would have to pay out of my pocket the difference for a new one and that if DDD had already ordered the door, that I would just wait for the new door. But, that never happened, the door was never ordered. I told Montese, I did not want the company that represented Samsung to come back after lying to me for months. As I am sure that you would not want to deal with such a deceitful company either. Montese said that’s not Samsung’s problem it’s mine. He said he could not help us, thanked us for being a Samsung customer and ended the call.
All I am asking is for Samsung to do the right thing, I did not call DDD to repair the ice machine, Samsung did. They represent you. I am asking for you to refund the price of the refrigerator, as I was originally offered. I have spoken with Lowes and they are willing to help me with the price on the new one. I feel this is the correct thing for Samsung to do. There was a problem with the refrigerator ice maker and water machine from the start.
I am still requesting your help with this matter. Please feel free to contact me at 229-233-XXXXX.
Regards,
Nancy Daly
Nancy, What email did you use for Tim Baxter? Thanks!
Nancy if you could email me that contact as well i would be ever so grateful. I have a galaxy S7 active that has given me 3rd degree burns and keep getting the run around.
Commander Muneendra Yadav (Retd) 508/48
Rai Bihari Lal Road
New Hyderabad
Lucknow, India 226007
The Chief Executive Officer
SAMSUNG ( INDIA)
Dear Sir,
COMPLAINT REGARDING SUPPLY OF DEFECTIVE REFRIGERATOR AND POOR AFTER SALES SERVICE ORDER NO. 4252471674
At the outset I wish to express sincere gratitude of SAMSUNG and their team for producing affordable state of the art consumer goods widely in use by customers like us. Over last two decades we had purchased almost all our air conditioners, televisions, refrigerators , mobiles etc from SAMSUNG and till date never ran into any problem in terms of quality and service.
2. However in the recent past we had purchased following items from M/S Sadana Electric Store, Alambagh Lucknow through Invoice No. 3952 dated 09 Nov 2016 and our confidence in the company and its dealers got shaken.
a) SAMSUNG LED UA65KS9000
b) SAMSUNG LED UA48JU7600
c) SAMSUNG REF RS55K5010S9
3. After purchase the items were supplied in packed condition by the dealer. The SAMSUNG LED UA48J7600 was taken to Mumbai and was installed there. The set was found to be in used condition and matter was reported to SAMSUNG Customer Care. They expressed their opinion and accepted that the set had large number of scratches all over and the performance was also poor. However, they advised that set has to be replaced by the dealer who sold it. Without any choice we brought the set back after paying transportation by Air to Lucknow. The dealer charged us the difference in cost as the model sold was out of circulation. We lodged the complaint with SAMSUNG; however, no action was taken as the dealer was too powerful to be penalized for sale of used product.
4. We were not aware of the shocks which were in store for us as the other items purchased by us were not put to use yet.
5. The Refrigerator RS55K5010S9 was purchased by us to fit into scheme of Modular Kitchen being procured from Daff at a phenomenal cost. The Kitchen was designed on the size of the said side by side refrigerator. We only realized now that even this Refrigerator was out of production and we were supplied display piece.
6. The refrigerator continued to be stored in packed condition as the Kitchen where it was to be installed was not ready. The kitchen was made ready in April 2017 and thereafter the said refrigerator was installed and commissioned.
7. Barely after 6 months of utilization the refrigerator stopped functioning. At the time of installation we had reported to the dealer that the refrigerator appears to be a display piece and not fresh. The dealer assured that it was a fresh piece and he was responsible for it.
8. A complaint was immediately made to the customer care SAMSUNG. We were first guided to take some steps to see that the defect gets self rectified. However, when it did not work a service order No. 4252471674 was assigned to the complaint by an SMS dated 02 Jan 2018. A service engineer Shri Pankaj XXXXar arrived on 03 Jan2018. The promptly unscrewed the rear inspection widow, inserted his mobile inside and took some snaps. We thought the technology has gone too far ahead and the technician will analyze the defect by observing the photographs. Impressed we gave him a torch to take better photos. The technician closed the inspection window and started filling the report. We were under the impression that someone else after seeing the photos will come for defect rectification. We were asked to sign the report. We were horrified and shocked to see the report. It stated that “THE REFREGERATOR WAS NON REPAIRABLE AS THE WIRING HAS BEEN BITTEN BY RAT”. We refused to sign the Report. The technician refused to give us the copy and allowed to take photo.
9. We now understood all the appeared smartness of the technician to rectify the defect by analyzing photos. The whole exercise was a sham. It took the technician just three minutes to declare a refrigerator which the Company calls a world class product costs Rs 80000.00 and used barely six month. UNIMAGINABLE. We asked the technician to again open the inspection window and let’s see why the refrigerator was non repairable. My son who is an electronic engineer asked him to explain the defect. The technician stated that senior technician will come and analyze the defect. He was instructed to only take photos. We our self examined the refrigerator and found no place from where RAT could enter. We spoke to service centre at Lucknow they without even bothering to know the defect stated that they have the photos and refrigerator was non repairable. The photos were not even shared with us. We assumed that this kind of scandal was only a local phenomenon and higher level approach would curb such practices. After all SAMSUNG was a very good and reputed company. Which later turned out to be only our false imagination.
10. We therefore again filed the complaint with customer care. They responded. One Mr. Shanu Melhotra and Rahul came in touch with us through number of calls and e mails and assured us that a senior technician will be deputed to look into the defect. All phrases like they will provide unmatched services, SAMSUNG products stand out as best etc was exchanged. The entire conversation looked as a cover up story to beat the legal aspects. No senior technician was deputed and the service center was aware that they were just playing game to beat the warranty clause.
11. Since nothing was working and no action was being taken except the phone calls we reported the matter to the National Head for India as suggested on the website of SAMSUNG. Mr. D Sundram responded from head office of SAMSUNG. In first call he expressed surprise how the refrigerator could be non repairable. He also enquired did service centre give any quotations for repair. This question strengthened our apprehension that the entire episode was a well rehearsed sham transaction only to beat the legal process if any in future. On 17 Jan 2018, Mr. D Sundram from head office tried to explain us the warranty conditions and how the value our relationship with SAMSUNG. A beautiful well planned team work of SAMSUNG customer care team.
12. We fail to understand following:-
a) How the technical Mr. Pankaj XXXXar was fully aware that he had to only take some photos and there after declare the Refrigerator non repairable.
b) Why Mr. Pankaj XXXXar did not share the photos with us and discuss the occurrence of defect with us.
c) How a refrigerator with 10 years compressor warranty can become non repairable even if it is believed that the RAT HAS BITTEN SOME WIRINGS.
d) How RAT can enter a compartment which is fully sealed from all sides. There is no space in Air Vets to allow RAT to get in.
e) How the design of refrigerator pass ISI specification which will be non repairable due to cutting of some wires whether short circuit or RAT.
f) Why the refrigerator was not re-examined despite assurance by even Head Office. Surely either the Refrigerator was sold in defective condition by Sadana Electric or the model was no more in production.
g) How an area which cannot be even examine by technicians can be accessed by RAT. An alibi unacceptable.
13. The defectively designed refrigerator has caused us extreme mental agony and total loss of confidence in the products and after sales service team of SAMSUNG. We are keeping our fingers crossed for the third product SAMSUNG LED UA65KS9000 also does not fall in category of other two.
It is requested that the following losses be made good :-
a) The Refrigerator no. RS55K5010S9 sold to us by Sadana Electric be taken back by the company as a recall of defective design.
b) The part of Cost of Building Modular Kitchen by Daff to house the refrigerator amounting to Rs 3 lac (Rs Three Lac Only) is reimbursed by SAMSUNG.
c) The storage charges of the Unit @ 5000.00 per month from 01 January 2018 are paid.
d) The Refrigerator Design be resubmitted to ISI for ascertaining its deficiencies.
e) The Warranty condition should specifically state under 10 years compressor warranty that the refrigerator may become non repairable by RAT bite.
13. It is not of much importance that the refrigerator is replaced or not but the lip service instead of Customer care which has crept into the organization needs to be seriously looked into. In the entire episode the technician only spent 3 minutes to give us the shock of life by declaring hardly used refrigerator non repairable. The entire customer care team including the head office was only interested in stating that it was not a warranty issue. It means SAMSUNG has started producing goods which will last till warranty and not thereafter and the Customer care has an aim to only pursue this goal.
Regards
Your faithfully
Sd/-
all my life never had service this poor.Samsung Refrigerator I have is nothing but junk.called ,called them at least 50 times each time they say my ticket number is out of date .my food spoiled 2 times still not fixed. service man that came would not fix problem. only 2 service people on their list . one said it would be a month before they could come out.each time I send them paper work they say they don’t get it .
We replaced all of our kitchen appliance with new Samsung ones. Big mistake! All but one have had to have service. Now that remaining one needs service, and should have had it shortly after I purchased it. This dishwasher is a piece of junk. I have to hand wash about half of the dishes after they’ve been “washed” in the dishwasher. I’ve tried every type of soap to no avail. I always rinse them well before using the dishwasher. Nothing will get them clean, nor dry them. What a waste of money. Now there’s no warranty on this. I’ll NEVER buy another Samsung appliance and I’m telling everyone that will listen not to waste their money on these junk appliances.
I puchased a Samsung Galxy S8 back in August 2017 . Around December , Samsung sent an automatic update and the phone began to act up.
I called Samsung and they sent me to an authorized dealer to repair the phone, which we took however the technician said we were the #4 customer that was coming in with the same problem…. In the end, the issue was not repaired, so off we went and called Samsung again this time they sent us to go to store #837 in Manhattan, NY… We went twice and they were not able to repair the phone. Last option we were given was for us to mail the phone to their repair center in Texas, which they sent us a UPS label to use…. The phone “allegedly” was repaired and mailed back to us, this has been over a month now. We have been calling to get status since we never received a tracking number for when the phone was sent, and turns out they have opened a UPS claim because UPS has lost the package.
Still no response. I keep getting the runaround that they are still “investigating” with UPS, meanwhile i am paying for a line with Verizon that i am not even using.
Zero accountability and horrible customer services…. I am extremely disappointed with Samsung because i truly held them at another level, but it turns out I have been wrong all along and they are just mediocre service.
Faulty Samsung S7. I find the service experience extremely painful and no one is prepared to have a reasonable negotiation or conversation around my S7 that went as hot as hell and I had to stick it in my pool or burn my hand, my pocket was already on fire! I have had cellphones since March 1994 and I have never experienced anything like this, a phone that goes as hot as hell all by itself? Please assist me with resolution of the below issue that I experienced with my Samsung S7. • S7 was in my pocket • It overheated to the point that I could not even hold it in my hand, hole screen was snowed with small blocks in the middle saying Hot, • I put it in the water to cool, it is a water-resistant phone, • Not knowing the battery pushed of the back cover with a millimetre where water went in, • Now I am told the water damage was malicious, and have to pay in R8167.99, Samsung replaces all parts or nothing when a phone is handed in for a repair, Samsung will only replace Battery and Back cover • The phone has never been dropped and before the battery overheated it was 100% working order, • Note the phone is in month 22 of its 24-month warranty, • I am due for an upgrade in September and need my phone repaired
I agree customer service is a joke. I bought five cell phones for my family members and that will be the last time I ever buy another Samsung product. I am not paying for high end phones for my children if I can not even get service on my own phone that I sent to the company over three weeks ago and was told it would be repaired and or replaced within 10 days and I called over a week ago and was told my phone was mailed and that I would have it Monday or Tuesday of last week and Friday I called and they said my phone went back into service because it did not pass inspection? Really? But they told me it was mailed the week before last. I spent hours on the phone and got all different kinds of misinformation and when I asked for details on the status of my phone nobody could give me answers and then I was transferred to a case manager instead of a supervisor three times and wasted hours more on the phone only to be put on hold and nobody would come back on the line or the call would mysteriously drop. I even emailed corporate office and the officers of the company and got no response. That is very unprofessional for the company to confirm having my cell phone for three weeks now after mailing it to them a month ago. Never again! Go elsewhere! I even asked yesterday for compensation for the inconvenience and aggravation for telling me my phone was mailed to me over a week ago…they said my phone did not pass inspection and went back into service. I would like to see their corporate officers do without a cell phone for a month. Shame on them! I have children and a job I have to use my mobile phone for and was forced to go buy another phone while waiting on mine to be repaired and returned a month later.
Would this be the S7 active? I have 3rd degree burns on my face from mine ive been getting a run around as well.
I purchased a Galaxy Tab E with $25 Google Play Card on Thanksgiving Day. I was given a code that had already been used. I have registered a complaint about that on Dec 11, 2017. Received an email that ‘they were checking my claim’ on Dec 20, 2017. I have called more than 10 times to check on it as well as email replied to the Dec 20th email 4 times (as the email said I could) and logged on to website ‘contact us’ 3 times. Only response is from phone calls saying the escalation team will contact you. Over it. You have no intention in making this right. So It is like stealing from your customers. I cannot even get a supervisor on the phone.
Did anyone ever get any kind of good customer service from this group? I totally agree they will do whatever possible to keep from staying true to their word. I have a claim ticket #(511-985-5075) that was originally opened back on November 21, 2017. The dryer I purchased blew up, literally filling my laundry room with smoke. The washer continues to jump around all over the place and not fill with water to cover clothes inside it. So I called and was told that I would have to pay for the service tech to come out and repair because the machine was now 13 months old. By the end of the conversation, I was told to send the receipts and I would receive a full refund for the products. After 7 weeks of getting the run around(still ongoing), I’m being told they aren’t going to refund me anything because I didn’t have a service tech come out to detemine the machine was not fixable. Meanwhile I have been without a dryer, which is sitting in the garage because I expected a refund. Now the service tech refuses to come out because I will not re-install the useless dryer back in my house. First if my house were to burn down because of some faulty safety switch on this dryer, is samsung going pay for that? NO! If my 1 year old infant is next to the dryer or anyone for that matter, and gets electricuted is samsung going to bring them back to life or pay the medical expenses? NO! Luckily we lock the door when the washer is running, just waiting for that to blow up next. Oh forgot to mention, Samsung says they will pay now for a one time service for the tech to come out. Wierd!!!! At the first it was my responsibilty, now you’ll cover the expense one time?! When the dryer fails again, and I’m sure after reading these reviews it will, then what? PLEASE, IF ANYONE WAS ABLE TO RESOLVE THEIR PROBLEMS WITH THIS COMPANY, TELL ME HOW? Thanks, Larry
I will never buy anything from the Samsung directly … their return policy is horrible and when you call costumer support nobody knows anything … i bought smart watch for 300 dollars which now I m stuck with …. the person i give it to doesn’t want it and i bought it has a Christmas present …since i got it around 12/11 it has exceeds the 15 return policy … like really its not like you are paying 20 dollars for the product…. horrible horrible horrible …. i will never buy anything from them again
Bought Samsung washer and dryer on 8/7/16 delivered on 8/11/16. The dryer stopped working 9/11/16. Samsung fixed it. It then broke again on 10/31/16. Samsung again sent a repair company out to fix the same thing. The pulley continues to break. Then on 10/10/17 a loud bang from the dryer. Evidently the pulley broke and the drum just fell down. When i called Samsung this time the csr named Derrick said your warranty has expired but just his one time we will cover the expense. Liar. Never got a call from the repair company. As I reviewed our paperwork from Home Deport (never again) i had purchased an insurance policy Asurion. They came out to fix it once again. On 12/26/17 the dryer again began to squeal which means the pulley is about to break. I called Asurion and they sent someone today to replace the pulley.
I went onto Samsung website and began a chat with Lingaraj. I wanted the legal department mailing address as I filed a complaint with Consumer Safety and wanted to mail the legal department my notes doXXXXenting all the repairs. Lingaraj had to refer me to a supervisor Abdul Mujaheed to get a mailing address They had to get my name, email and phone number, then disconnected me!
You wouldnt mind but the matching Samsung washer that goes with the dryer is on recall. They sent stickers to place over the top of the dials and instructed us to not use the high speed draining as the entire top of the machine can become dislodged and fly through the air.
What a mess. $1500.00 plus spent on this washer and dryer. The dryer should be recalled like the washer was and the consumer should be able to get a full refund or replacement.
I purchased a Samsung microwave from Home Depot and after 5 months of use the handle broke off. It is still well within the 1 year warranty. I contacted customer service and asked to have it repaired. After numerous emails and phone calls, they advise me that they have no one in this area to service their products and want to pay me out. I informed them I did not want to be paid out, as it is a huge inconvenience for me to purchase a new microwave, pay for installation and also I had purchased a 5 year extended warranty from Home Depot which I would lose. I requested a supervisor contact me by email. One eventually phoned me and sent me to see the manager of Home Depot, saying she talked to him and he would look after everything. I did go and see the manager and he said no one had contacted him. I again requested another supervisor contact me. This time I requested a new door handle be sent to me and I would replace it myself. Still no response 3 days later. I then tried to email their corporate office and make a complaint. You guessed it..all their email addresses on the internet do not work. What is wrong with these people? Unbelieveable! Guess I will buy a new handle from Amazon, fix it myself and never ever buy another Samsung product again.
I traded in (Oct-2017) my note 5 phone that was in perfect condition that I kept in an otter box cover since I purchased it. Samsung stated that they would give $300.00 off the purchase of a new Samsung note 8. A month and a half later I received a email that stated that I would only received $25.00 for my phone due to (normal wear & tear). Samsung is a dame scam my phone was perfect. I could have sold my phone for got more than $25.00 dollars; they will not return my old phone. They will resale my phone and make the money that should be mine. Customer service said I should have taken pictures of my phone, now who dose that unless you expect something shady. Samsung customer service is terrible. I looked online Samsung blog and apparently this is common practice for Samsung to cheat people out of money. I will never purchase another Samsung product. Whoever reads this do not buy Samsung or finance through them, they are a shady/dishonest billion dollar company.
I purchased a washer and dryer on 28 May 2017. It was delivered to my house the end of June. My washer broke the end of October. Since I purchased the washer at Lowes in Belleville, IL, I called them. I called them on
2 Nov at 4:15 my time. I explained that my washer was broken and I needed them to send out service. They scheduled me for service on 7 Nov.
7 Nov the service man showed up and determined I needed a new part for my washer. He said he was going to put in the request for that part and I should get the part in about 5-10 business days.
13 Nov I called NEC Technologies (the service people) asking about the part and if it has been sent to them yet. They told me no and that it was on backorder, but had no idea when it would be sent out and it could take a few weeks.
14 Nov at 9:32am my time I called Lowes again. Spoke with Patricia explaining I have been without a washer and if there was anything that could be done. She sent me to a manager named Jayla. Jayla told me she put in a part expedite and it would take 5 business days to get the part in. She also told me I should hear from a manager if they were unable to get the part. She told me they could get me a loaner washer, but could not replace or refund me for the broken washer. Since I wasn’t getting anywhere with Lowes I decided to call Samsung.
14 Nov at 10:26am my time I called Samsung at 18007267864. I spoke with Andrea who said she would call me back after calling Lowes to get more info on the part needed to fix my washer. I never got a call back.
17 Nov at 1:36 my time I called Lowes and spoke with Kayla. She said she shows Samsung has the part, but still needs to send it out. Said she would call with a status that coming Tuesday. I asked for the part number and she told me it was DC93-00236C. I never got a call back.
21 Nov at 1:00 my time I called Lowes again. I spoke with Ryan this time. He told me the part was ordered, but it was on backorder. Said the part was showing in stock though. He called NEC Technologies around 1:15 my time. Said no parts had come in yet and if it does not come in within the next few days, we can move to the next step. Said he would put in a request for a manager to call me with in 2 business days. Would be the Friday after Thanksgiving. I asked to speak with a manager now and Ryan told me there was nothing they can do since Samsung has the part. He called NEC again to be sure they ordered the part. Told me NEC would call me back after looking into the part. Meanwhile, my washer was sitting starting to smell like mildew.
21 Nov at 1:48 my time I called Samsung. I spoke with Brianna. She said she would set up warranty service with NEC technologies. I explained I had already did that and told her the part number I needed. She told me NEC should call with in 2 business days and she put in a service #
21 Nov at 2:12 my time Samsung parts called me. The individuals name was Mike. He told me he was sending the part to NEC and should have it by the next day. Also, that NEC should call me within 1 day to schedule service. I asked about the mildew in the washer and he said to just use vinegar in the detergent slot or can put it on the sanitize cycle once it is fixed. Never heard from Samsung service or NEC.
27 Nov at 10:22 my time I called Samsung and spoke with Tiana. She said the part was ordered on the 24th, but it had not been sent out yet. Told me it takes 5-7 business days, but possible a day or two more because of the Thanksgiving holiday.
27 Nov at 10:27 my time I called NEC. NO answer so I left a message.
28 Nov at 1:39 my time I called NEC back. No answer so I left another message.
28 Nov at 1:41 my time I called Samsung and spoked with John. He called NEC to check on the part. Said the part was ordered on the 24th. Said the part should have been there by now. Said part was on backorder he them connected me to a different team where I spoke with Esmirna. She said back on the 14th when I initially made the call to Samsung and spoke with Andera, she never entered anything in to the system. She said she was going to submit a request to refund or exchange my washer to review. She told me it could take 24-48 hours. She gave me the ticket number # and said SHE would be the one to call me back. NEVER HEARD BACK.
28 Nov I received a call back from NEC (Antwan). Told me the part was still on backorder and the estimated release date was 4 Dec. Said he would call when the part came in.
30 Nov at 12:59 my time I called Samsung and spoke with Florita. She told me to call back and select home appliance to check the status of the refund/replacement request. Called back at 1:07 my time and spoke with Dorothy. She told me the release date was scheduled for 4 Dec. She told me to call NEC to have them call Samsung and tell them they can’t get the part and it can’t be fixed and to cancel the part so Samsung can go thru their process of refunding or replacing my washer.
30 Nov at 1:20 my time I called NEC. They told me they could not put in the request Florita told me to do. Told me only Samsung Tech Support can put in that request.
30 Nov at 4:00 my time Samsung called me. Spoke with Elvis. Asked me if service has been set up yet to fix my washer. I told Elvis about the run around I’ve been getting and he said he was going to call the service center to try and expedite the part. Told me he would call me back. Also told me I was not eligible for a refund or exchange, but by the following week, I am nearing “accommodations” and at that point, I will receive a call explaining those accommodations. Have not heard anything back yet.
5 Dec at 11:20 my time I called NEC about the part that was supposed to be released on 4 Dec. They told me the part now is on backorder with no estimated date of release.
5 Dec at 11:29 my time I called Samsung. Tried a different number thinking it was corporate. 201-229-4000. I Spoke with Loo. She told me it was not corporate, but it was customer service. I explained the situation and she said she was going to see what she can do to find the best solution. She confirmed the part was on backorder. She did say I needed to email Samsung with the copy of the receipt so they can put in the request for a refund or exchange which can take 3-5 business days. She gave me a transaction number
I wish I had discovered these 300+ negative reviews and a 1.7 star rating before I purchased a 60″ Samsung television that worked for only 8 months. Following an initial runaround at Sam’s Club where I purchased it (they told me I could bring it back and exchange it, but when I got there that was not the case), I placed a repair request with Samsung. Two weeks later they determined they couldn’t find a service provider in my area (I’m only 10 miles outside the Birmingham, AL metro area) so I started the refund process. Another runaround – they did not accept the copy of the receipt that Sams Club produced for me, so ANOTHER trip back to Sam’s to get a different transaction report. Two weeks later I’m still getting the run-around, waiting on “doXXXXents” that have been mailed to me (a technology company doesn’t have email?) to arrange for RETURN of the TV before they issue a refund. Today after my 8th phone call to customer service, I obtained the direct line to the Refund department, which is only open from 3-5pm eastern time. Seriously? I echo all these other comments – Samsung has the worst customer service on the planet and I will never buy another product. I’m over one month out and still have no television and no refund in the immediate future.
I hate SAMSUNG and I have the same problem!
65″ TV went out and its only 6 months old. To top it off its been broken since October 14 and they sent a tach out here 5 times he basically rebuilt the tv. Put all brand new parts in it and still nothing. Even the tech was ad he kept getting sent here the 5th time after he told them all it was UNREPAIRABLE. Since then Ive ben on the phone with them every other day and no one there can get their story together. My approval was approved on 12/12 and were supposed to call in 48 hours and nothing. Now the excuse is the holidays! BS they had way enough time to contact me before the holidays. So now wait till tomorrow and tomorrow I will get the same BS. With all these complaints and BS I still wonder how in the hell does SAMSUNG has an A+ rating on BBB? How many consumers are willing to join up with me and see if we can get together and sue them or something cause at this point i have a feeling this is the only way to go. I don’t know about you but I sure didn’t get my monies worth when we bought a 3,000.00 tv and only lasted 5 months 14 days. I for now will be contacting consumer affairs and an see about a civil suit any one want to join. Contact me
Customer service is a joke. I requested a firmware update disc twice and was told each time that is would ship within 1-2 business days. I have sent 3 chats and made 3 phone calls and 10 days later, I still haven’t received anything. Each time I call no one seems to be able to tell me when or how it shipped and they have no access to a tracking number.
One chat agent told me that I could use the samsung ticket number as a tracking number for the UPS delivery. Really, UPS now has totally different tracking numbers than the ones they have used for years? Another chat agent told me they must not have been able to find my house. That’s funny, because I receive deliveries from UPS, FedEx and USPS on a regular basis.
Customer service apparently is not in the U.S., because these agents are so far removed from how tracking numbers are issued by delivery companies-do they really think I’m that stupid that I would believe the reasons they have told me I didn’t receive the disc.
Samsung has the worst customer service ever, I would not recommend Anyone to buy or use Samsung product. I Order 3 Samsung 8 plus for my family, shows on the tracking that the phones were supposed to be delivered 10/18/2017, I never received any of the phones. Call Samsung customer service the same day and the customer service told me they will open an investigation that it will last for 8 working days, called back after 8 business day, the agent told me it will take 30 days for the investigation to be completed. now it passed 30 days still haven’t got my refund yet or any resolution of my order. At this point in time, I will never advise anyone to ever order anything from Samsung . because they do not keep their word and also they have the worst customer service ever.
I ordered a 10.5 Samsung Tablet I sent it back because it was shattered when I got it through the mail. It was like 5 months ago when I did that I just need a replacement samsung 10.5 tablet. So can you all please send me a replacement.
LOUSIEST customer service in the world! While theuir products look nice, they are not well made AND THEY DO NOT STAND BEHIND THEM! Getting a repairmaan out turns into a fulltime job. They cancelled my work order saying I was out of warranty when the motor is covered for ten years and my unit is only 5 years old! My son went on Linkedin and I am emailing the president of this company. Paid 1100.00 for this machine, they suck! BUYERS BEWARE! Stay away from Samsung products!
Worst experience I’ve ever had. Purchased Samsung’s suite last October and have had 4 techs out to fix problems with the stove which is an electric convection double oven. They haven’t been able to fix it but have stated to me that “the electric stove doesn’t work as well as the gas, that I should wait at least half an hour for the small oven to warm up or better yet just use the large oven. The 4 techs were out during the warranty period but couldn’t fix it. A customer rep from Samsung named Mariko said they would send one more tech out which was 5 days after warrenty expired. That morning tech called us and said “Samsung advised us them to notify us that we would have to pay for service since we are now out of warranty. CA has lemon law which we will be contacting and also Samsung’s blatant lying about their appliances being energy efficient.
I purchased my Samsung note 8 phone from Best Buy on 10/21/17. When making outgoing calls no one can hear me unless it is on speaker. I went to return it to Best Buy and their policy is a 2 week return only. So, I was told to call Samsung as I would have to send it back. Customer service is terrible. For the cost of phone and receiving a lemon, I should be getting a new phone. I was told that it would be repaired a be almost like new.
I do not want almost like new, I want New! It will also take 5-7 business days, and they will not provide a loaner phone. Took out insurance on the phone also, but, that doesn’t make any difference in this case. With the recent PR disaster with Samsung 7 you would think
customer service would go out of their way to provide the best service possible. Already disappointed and this may be the last Samsung product I will ever buy again. I use my phone for work and this is a major inconvenience. The representative told me to call Verizon to see if they will give me a loaner phone, she clearly answers as she is told to. This is not their problem it is Samsung’s problem. Stop passing the buck and provide some decent service. I do not want new phone that has to be fixed! I want a new phone!
Want to keep a customer, then do the right thing and supply a new phone.
GRDX4-HGYJQ-CWJ6B-3HVT2-YKRG4
Windows 7 Home Premium .
don’t work
Horrible customer service would never buy a Samsung product ever again.
I purchased a new 2017 factory unlocked Samsung J7 model SM-J701M from Newegg on line. Newegg got this phone from their distributor Jeg & Sons Inc., in Miami. I mistakenly dropped this phone and cracked the screen. Under normal cirXXXXstances I would expect to send it to the Samsung Repair Center in Plano Tx, have it evaluated get an estimate and have it repaired at my expense. Right off, I’m out the original price of the phone ($219.00 + tax and shipping). I live near a You Break It We Fix It. They didn’t have the parts to fix it. I requested service from Samsung who sent me a UPS shipping label and I sent it to Plano Texas, When it was received in Plano the center was having major difficulty locating the country where the IMEI number was registered. After almost 3 weeks it was determined it was registered in a Latin American country. After this revelation from Plano they refused to repair the phone because of the IMEI number issue. They refused to send it to a different repair location and they took 3 weeks to return it to me unrepaired.
Neither Newegg or their distributor Jeg and Sons would help at all. My real complaint is with Samsung and the lack of concern on their part to try to take care of a simple problem. I know to many of you that $219 is not a lot of money to pay for a phone, but when you are retired it is. I was going to use it to replace my old existing Samsung Galaxy J3 Duo to use with my Tracfone account.
They should have at least given me a different location where I can get it fixed. The small consumer is left holding the bag with a broken phone in it and no place to take it.
SHAME ON YOU SAMSUNG!
I sent my phone in for repair on October 9 they see they received it on 11th and it was supposed to be expedited because I have no replacement phone call every day and I did get a different answer from everybody and can barely understand what nobody says they don’t have no notes in the system for my phone finally on Friday when I called and spoke to executive customer service the lady told me my phone sent back out to me but it doesn’t have a tracking number on Monday I got a email saying my phone was received on today I got a email from you that it was received and should be back to me within five days so apparently everybody that works for this company is trying to tell you a different lie they very poor customer service fir a billion dollar company and I’m officially getting ready to switch my service to Apple because Samsung is not trustworthy. Very unhappy with their service and do not recommend them to anybody.
we purchased a compete kitchen appliance suite
dishwasher,
refrigerator
microwave
stove
they were expensive but they were what we wanted.
Unfortunately the refrigerator had an issue but they gave us a loaner and then replaced it with a new one.
However the Dishwasher is another story. Since May we have had nothing but a nightmare. it is leaking and unusable. we have had no less than 10 attempts by service people to fix it. We purchased the repair contract through .LOWES . however since it was less than a year old the company has authorized the repairs. We are sick about this entire experience. I BELIEVE THAT WE SHOULD BE ISSUED A NEW DISHWASHER.
I purchased a samsung galaxy 8+ from straight talk about 3 months ago i have had so many problems with ot it overheats n freeze…up ..i called straight talk they saod i will have to get someone to fix the small crack i called samsung and ask how can i get the device screen replaces the agent ssaid they dont fix screen n he cant help me with ot overheating so i think its horroble that you purchase a device from a manufacturer and they can not fix they own product this has been the worse mistake every getting this devices the agent hungup on me i think this ia horrible that they don’t care about their customer i see now why everyone goes to apple this will be the last samsung i buy…I HATE SAMSUNG NOW I SPEND 900 DOLLARS N I GET NOTHING I CAM EVEEN USE MY DEVICE
Not going to bother writing a novel here. Suffice to say I have a faulty top loading washer (model #WA400PJHDWR/AA) which had a recall issued because of excessive vibration leading to the top of the machine flying off. It is crystal clear that Samsung has failed miserably to abide by the terms of the recall. DO NOT EVERY BUY ANYTHING THIS SHADY COMPANY MAKES!!!! They have no morals, and will not stand by the recall. I’ve come to realize the only appropriate action I can take is to get a new washer (any other company) and join in the class action lawsuit. I sincerely hope every consumer becomes aware of Samsung’s failure to respond appropriately, which will certainly lead to their eventual demise. DON’T BUY SAMSUNG!!!
SAMSUNG IN 4 YEAR TIME I HAVE OWNED AND BOUGHT A S6,S7,S8 AND NOW A S8PLUS SO SPENT $2,400 ROUGHLY.NOW THE BULL WE ARE GIVING TO REPLACE SOMETHING IS UNCALLED FOR.MY S8PLUS ISN’T NO MORE THEN NOW 2 WEEKS OLD.I NEED IT REPLACED ASAP AND THIS RETURN FIRST IS BULL WITH A TURN AROUND TIME OF A MONTH NO.I CALLED AND FILED A COMPLAINT WITH INSPECTOR GENERAL’S AND THE ATTORNEY GENERAL. I AM ONE LAST TIREQUESTING A NEW ONE WITH A RETURN LABEL.I NEED THE PHONE IN CASE SOMETHING HAPPENS TO MY MOM.IT EXPLODES OR CATCHES FIRE THERE WILL MORE SERIOUS PROBLEMS..GREAT PHONE AND PRODUCTS BUT TERRIBLE CUSTOMER SERVICEANDHASSELS.AND MEDIA ATTENTION WOULDN’T BE GOOD.SO PLEASE HELP.
I bought a Samsung S8 almost 2 weeks ago.and I have never bought any other phone. The phone is overheating and getting very hot.I was told it could catch fire or explode.You hold it and can’t CAUSE it gets hot.So it’s just used for incoming calls CAUSE my mom can leave us anyday.They want me to send it back first and then send a new one.I called the inspector general and Attorney Generals office.I FILED a complaint and if Samsung doesn’t do nothing then they will which they will be contacting them but Samsung trying to.play hardball.I requested them to send a replacement with a return label to return the bad one.I don’t know WHAT to do but I read a guy had his catch fire.Got another and was fine.They need to put a little vent where these batteries go to give the phone a way to let air into them so they can let the heat out.If they don’t do this .They need a way to let the phones breathe.If they don’t send another quickly they will have issues and media attention.i like there stuff but they need to take things and situations into consideration. There not going to lose nothing.TAKE CARE OF YOUR CUSTOMERS
my complaint number is not resolve.
complaint number is-3719869759
Samsung customer service desk is bakwas management very bad.
there are all employee not working is properly. customer service in budha marg patna.
so plz help sir my mobile 2 month pending here from customer service budha marg patna.
so please sahab ask you.
& Positive reply waiting for you
Hello my name is David Powell and I have been a consumer of your products for the past 15 years from anything to televisions to cell phones to sound systems to cable boxes. I recently purchased the Samsung Note 8 and 2 days after having the phone I noticed that the glass on the back that covers the camera lens was cracked even though I had a phone case and a screen protector. I went to my T-Mobile retail store and they told me that I had to contact Samsung and that’s exactly what I did. At first the experience was great. Everyone was helpful they were looking at the forums on Samsung+ where many other people were complaining about the same issue. They told me to send in the phone and I agreed. They created a ticket number 414503**** and emailed me a shipping label. I asked the rep about a loner phone and they told me they don’t do that so I went out and bought the Samsung J7. When I went to do the Smart switch the device wouldn’t allow that to happen because the J7 was was not as good of a phone as the note 8. So i rushed my phone into your service center in Texas on 9/26/17 because I am leaving for a wedding on 10/6/17 at 5am and I need my phone for this trip and it arrived at the service center on 9/28/17. I called the service center in Texas on 9/28/17 and spoke to rep number 8 whose name was Ann. I was then informed that my phone was going to be factory reset. I asked them not to do that due to the fact that I could not backup my phone because the J7 wasn’t compatible. She said she could guarantee that this was going to happen but she would make a note of it in my record. When I asked to speak with a manager she said that they don’t have managers on site in her location she was a supervisor and she was the highest possible person that I could speak to and then she hung up with me. I then called 1800-Samsung and spoke to representative who attempted to call them back but the service center was then closed. The person I spoke to said they were going to expedite my order so that I would get overnight shipping and I could receive my phone before my trip on 10/6/17. I then called back on 10/3/17 and spoke to Ann again and she then informed me that because of the special instructions on my account that it would take 72 hours for them to scan my phone into their system and they hadn’t even opened my package yet. I told her the importance of me getting my phone for my trip and that I didn’t understand why it would take so long open a box and to replace a piece of glass on the back of my phone and to ship it back to me. She said it was because of the special instructions that were not to delete my data. I then asked to speak with customer relations and was transferred to Demara with the Rep number is 5084128240 she said she couldn’t help me in any way and when I asked her if she had read the forums on Samsung+ regarding the screens that were cracking on the phones her response was I don’t know what that is and its not my job to know Samsung products. She was very rude. I asked to speak to a manager and she put me on hold for 25 minutes and then came back and told me that all of the managers were leaving for the day and that they would call me today 10/4/17. I received an email today stating that my phone was just scanned in and that they repair would be finished on 10/11/17. They had my phone for 6 days 4 business days and didn’t open up the box. I called 1800-Samsung again and spoke to a rep and she tried to find out why I hadn’t received a call from a manager and it was because Demara never put in the request and because of that the rep at 1800-Samsung could not transfer me to the customer relations department only the service center is able to do that. I have been bounced around from department to department spent multiple hours on the phone and no one has helped me. I have spent thousands of dollars on your products over the years. I have talked my job into keeping your phones as our business phones and I feel like I am being treated like a piece of garbage by your employees. If someone can help me please point me in the right direction.
WARNING !!! WARNING !!! SAMSUNG 4K LED CURVED TVS ARE DEFECTIVE !!!
IT IS VERY DISAPPOINTING TO BUY A BRAND NEW 55″ 4K SMART LED CURVED TV THAT I ENJOYED SO MUCH UNTIL 2 WEEKS AGO SEPT 16TH, 2017 MY PICTURE STOPPED WORKING AS I WAS WATCHING TV. THERE IS A DARK SPOT ON THE RIGHT SIDE OF MY SCREEN, AND LINES ACROSS THE ENTIRE TV SCREEN. IT IS ONLY 2 MONTHS OLD. I HAVE BEEN TRYING TO GET HELP WITH MY SITUATION BUT SAMSUNG CUSTOMER SUPPORT ISN’T HELPING ME OUT. I KEEP GETTING RE-DIRECTED TO DIFFERENT DEPARTMENTS AND I STILL HAVEN’T BEEN HELPED. THIS FEELS LIKE INJUSTICE, I HAVE BEEN A LOYAL SAMSUNG BRAND CUSTOMER FOR THE PAST 12 YEARS AND I’VE NEVER HAD AN ISSUE WITH ANY OF MY SAMSUNG PRODUCTS UNTIL THIS TV THAT I JUST PURCHASED. CAN SOMEONE PLEASE TELL ME WHAT TO DO NEXT? WHO DO I NEED TO CONTACT ? HOW CAN I GET HELP? SOMEBODY PLEASE HELP …..
Hello Pierre
I too am going through the same issue with the 55”
4K Samsung Curved TV .I purchased mine in Jan, 2017 with a two year warranty. This tv was mounted on the wall approximately 8 months and one night I was watching it when it suddenly developed a
Line down the middle of the screen. I have since learned that Samsung refers to this line as an “Internal
Crack” caused by “Physical Damage” which they tell you is NOT covered under the warranty! Samsung sent a tv repair man out to my house to inspect the tv.
This tech confirmed I had an internal crack caused by
Physical damage, but not necessarily caused by me.
So if it wasn’t caused by me why can’t I receive a refund or a new tv from Samsung? This is where all
Communication stops! Samsung is selling a defective
Product to the consumer and no one seems to care!
Not to mention I still see them being sold in many stores today to unsuspecting families!
I reached out to the Attorney Generals office and they
Sent me a form to fill out…..I will but I’m not sure
anything Will come of it. I’ve read many reviews online regarding this internal crack, their just as frustrated as you and I are. If you read deeper into this company their previous ceo was sent to prison for 5 years and the current ceo wants to step down in 2018 because of unresolvable issues within the company. Obviously
No longer a reputable company to purchase any of their products from. Let’s see what my Attorney General will do? Hum???
Good luck to you Pierre
Best Maureen
I have been trying for 4 1/2 months to get an issue resolved on a robot vacuum. I sent it in twice for repair. The 1st time it came back DOA. The 2nd time it worked for 5 days. Since then I’ve been trying to get an exchange or refund. For 4 months they told me it was our of warranty and then finally they tell me 2 weeks ago that I have a 2 year warranty so it is under warranty. They send the request to the refunds and exchange department but no one within samsung can call this department and conveniently they don’t have a phone number so I can’t even check status. I have left 2 messages for a manager to call me and still haven’t gotten that call. I will never own another samsung product!
i totally agree withevery negative complaint in the reviews. they couldnt care less about their customers. we bought 3 expensive appliances for our kitch en on 6/18/17 we were supposed to receive a rebate and i sent it in immediately. i have called customer service 3 times and have been given the same un around story each time. they have no ethics when it comes to their customers. will tell everyone to be careful when doing business with this company. wish they wouldprove me wrong by sending me the rebate they promised. on the appliances.
I hear ya. I bought mine through Lowe’s on 6/4/17. I kept waiting to no avail. Kept checking the status. Kept saying, processing. Well, I called the Lowe’s rebate center and spoke to a supervisor who escalated my rebate. I received it eight days later. Got the card in the mail. Had to call a number to activate it. Did that. Had to call a separate number to get a pin to actually use the card…. I’m sorry, you are having trouble with our system. Please try your call later. When I call their ecommerce and promotions departments, I get the run around. Sent an email to the COO of the company. Got an email to set up a Samsung account. Still haven’t gotten anyone who can give me a pin to use the rebate card. Not to mention when you speak with the promotions department, NO ONE SPEAKS ENGLISH.
I am beyond frustrated. And my dishwasher is making some horrific noise. Just me and the hubby so I might do two loads a week. Having to call out service for it before I even got the rebate.
Perhaps we should file a class action lawsuit against them for false advertising!!!
I used to think that Samsung products were the best…that was until I had to deal with a malfunctioning blue ray player. The numerous people that I have spoken with in the last 2 and 1/2 months have tried to be helpful, and I appreciate it. HOWEVER, most of those employees in Customer Service, Executive Relations, and whatever the exchange and refund department is, have lied to me!!! I sent my blue ray player in to be repaired three times and it was never fixed. Then, they were going to replace it, but I didn’t want a replacement at this point because I no longer have any confidence in the product. So, for the last 17 days now, I have been talking to people almost every day trying to find out what is going on with my refund. I was continually told that someone was going to contact me tomorrow and I have yet to get a call! I was told this for multiple days and it never happened. I was told that I would receive e-mails with updates on the status of my case and the only e-mail I received was when they had initially received my blue ray player on September 7, 2017. Besides the correspondence when sending in my receipt of purchase, which is within the warranty. I did what was asked of me and supplied them with my receipt of purchase, but for some reason, it became a pending issue because the receipt did not state the word Samsung. It only had blue ray player on it… AND the UPC bar code that correlates with that specific blue ray player! The incompetence amazes me! Multiple employee’s could not put this correlation together and so, I got put to the side to be ignored until I called again and bothered someone. For something that is just a matter of some paper work and processing, it should not take almost 3 weeks. I had finally got connected with a man named Garrett who actually did what he said he was going to do and placed a new ticket for my refund, which three other employee’s had lied to me and told me they were going to do. Thank you Garrett! Hey, Samsung, maybe you should hire more “Garrett’s” and get rid of all the other employees you have that just read off a script and lie to your customer’s because they do not want to deal with anyone or help them!!! THIS HAS BEEN ONE OF THE WORST EXPERIENCES I’VE EVER HAD!!! Also, there is ZERO effort being made to compensate me for the 2 and 1/2 months of inconvenience! Thank you so very much for letting me know where I stand Samsung… I DO NOT MATTER!!!! THANKS!!! I got the message perfectly clear!
Customer service sucks!!! I ordered $1000 work of phones 16 days ago and I can’t get anyone on the phone nor will they respond to requests sent through the web portal as to the status of my order. I’ve been trying everyday for for a week now. Nothing…
Also, no matter how many ways you find to contact them, they all funnel to either the same number or web portal. Sneaky….
Bought a new electric range about two years ago and the oscillating fan in the oven makes this loud noise. I paid over $1400 for this range and it sounds like a piece of junk. It’s embarrassing to have people over and I have to turn on the oven. Of course, Samsung says it’s not covered under warranty. This is a travesty because they do not stand by their products. This shows poor workmanship and if they do not correct the problem, I will never buy another Samsung product.
This is the worst company I have ever dealt with. Samsung pushed through an update to my phone that wreaked havoc despite the fact I kept hitting the do it later button. I was told that you can only do it so many times before it automatically updates my phone. In the critical update all my texted messages were deleted and then restored the last 90 days only, my contacts listed have all been changed, they deleted all my eMails and phone messages off my phone, just to name a few things. I have been trying since last Friday, when this happened to speak with someone that is involved in writing the updates so that they understand what they are doing. NO ONE AT SAMSUNG WILL HELP ME. A Verizon tech contacted Samsung to understand what was done with no avail. The Verizon tech then did some research, called me back, and fixed most of my phone. My issue is not the “critical updates” that allegedly my phone needs, my issue is that Samsung’s updates decide what stays and what deletes on MY phone. MY phone, MY data, I paid for it, how dare Samsung decide what to do with my data. I have tried to call the corporate office, but they keep sending me over to Customer Service. These agents are trained to apologize, deflect, and deny NOT RESOLVE. Today after speaking to Derwan (employee number 62758, if she told the truth, which I doubt) for 40 minutes she told me she could not transfer me to the corporate office because she did not understand my issue. I told her to put someone on the phone that speaks English because I was tired of her apologizing but getting no resolution. Then she finally admitted that she was not allowed to transfer me. I told her she wasted my time, to which she of course, apologized. I guess I will have to travel to the corporate office to be heard.
BEWARE OF SAMSUNG TECHNICIANS SURGICAL STRIKE ON YOUR FUNCTIONAL WHITE GOODS / APPLIANCES
You should never ever call up SAMSUNG CALL CENTRE to avail Samsung Technicians’ support.
Even when there is NO ISSUE WITH THE TV SET (especially, when the Cable Services to the entire Housing Complex is snapped due to the Monsoon Deluge / OR other Cable related issues better known to the Service Provider & there is INTERMITTENT ISSUES FROM THE CABLE SERVICE PROVIDER); just to satiate your doubt whether the TV SET has any issue or not; EVEN BY MISTAKE, if you ever avail the services of Samsung Technicians’ and Despite paying them their Visiting / Consultation Charges; they will SABOTAGE the Functional Product & will make it Redundant!
The Samsung Technicians are TRAINED TO KILL the functional product AND OR to run a Parallel Refurbished Market in a QUID PRO QUO with their Service Partners’; in a SURGICAL STRIKE ON HOME APPLIANCES by getting into your Home & Sabotaging your Functional Product; so that you are coaxed to BUY A NEW PRODUCT from them.
HENCE, CUSTOMERS ARE FOREWARNED NOT TO CALL SAMSUNG!!
THEY LACK BUSINESS ETHICS & HAVE BEEN CHEATING GULLIBLE INDIAN CONSUMERS.
economictimes.indiatimes.com/news/international/world-news/south-korea-divided-over-imprisonment-of-samsung-heir-lee-jae-yong/articleshow/60235131.cms
timesofindia.indiatimes.com/world/rest-of-world/like-father-like-son-samsung-heir-convicted/articleshow/60221912.cms
deccanchronicle.com/technology/in-other-news/260817/south-korean-court-sentences-samsung-heir-to-5-years-prison.html
THIS is the CORRECT Contact and Phone/Fax Numbers to avoid dropped calls, foreigners who ‘misunderstand’, and email contact forms that will NOT go through. Just send a FAX. You get a free trial through ring central.com for $9.99 and send an email fax including PDF easily.
You will also choose a phone to receive faxes on your computer by email. As crooked as this country has become run by Fascist, it is worth price per month of two Lattes. Trust me.
Samsung Electronics Co. Ltd.
85 Challenger Rd.
Ridgefield Park, New Jersey 07660
Contact Samsung
Phone Number: (201) 229-4000
Fax Number: (201) 229-4029
AVOID THIS COMPANY ! THIS FAX NUMBER EVEN REJECTS YOUR FAXES ! FOLLOWING is the COVER LETTER of a 12 page Fax I attempted to send to get the REFUND they owe me for an insinuated NEW and RETURNED GALAXY S7edge…which had the BEST rating online of all their current phones. HA! I got this because of the multiple c/o of the s8 screen cracking easily and their refusal to honor the warranty!
Samsung US Corp Office
Samsung Electronics Co. Ltd.
85 Challenger Rd.
Ridgefield Park, New Jersey 07660
The following 12 pg PDF shows the phone I purchased from samsung.com
did NOT indicate it was refurbished or recertified. For three days I had multiple problems, and when it refused to stop notifying me every three minutes (unless it was shut o ) when NOTHING was there I made arrangements for a FULL REFUND, with TWO different persons (Chat and by Phone.)
However, today I called FOUR times (between disconnections!) the last person stated I had not gotten the refund because it was sent for repair. I also TRIED to send an email using your form, but it refused to send no matter what I did.
I did NOT agree to a repair, because of the deceptive ad insinuating this UNLOCKED phone was new by not stating otherwise.
SAMSUNG send a label, and signed for the return on August 3rd.
I expect my refund by MONDAY noon, or I will file a complaint with this proof, with the FCC, as well as, make sure this Fax in full, makes the rounds of Social Media, and Internet complaint/reviews.
Delores Kirkwood
MY error in sending ….this is the correct Ph/Fax number after all.
Phone Number: (201) 229-4000
Fax Number: (201) 229-4029
To avoid dropped calls, foreigners who ‘misunderstand’, and email contact forms that will NOT go through. Just send a FAX. You get a free trial through ring central.com for $9.99 and send an email fax including PDF easily. I did last night, and awoke to a emails saying my refund is being generated. (time will tell)
You will also choose a phone to receive faxes on your computer by email. As crooked as this country has become run by Fascist, it is worth price per month of two Lattes. Trust me.
I purchased 2 s8 phones on line.
They have totally messed up the order.
I contacted e commerce sales, was finally able to get through and they said I would receive an email to confirm my order.
When i received the email it sent me to the order that was messed up.
I keep calling and being advised that the wait time for a representative is over 1 hour or their systems are down.
I do not understand why Samsung cannot have enough people capable of just answering the phone, never mind resolving a problem.
so 8 months ago i buy a 55 inch 4k tv and mounted it on my wall. my son went to turn the tv and a star crack appeared. i call samsung and they say its not covered under the 12 month warrantee. they tell me i have to take it to a special repair shop. i call the special repair shop and they tell me they cant fix because they cant get the part. I have been a loyal customer for years. everything in my house is samsung but i think ive just had about enough. my 7 month old tv is broke and they wont cover it and i get get it fixed. I think i just bought my last samsung product
I purchased a Samsung 60′ Smart LED TV in November 25, 2016 (Black Friday)… we as of 7/20/17 I have no picture the sound works fine but no Pic. I’ve been on the phone with there so called customer service only to get the run around hung up on and numerous other deterrents.
I also purchased a Samsung 55″ 4K SUHD TV on 11/13/16, and as of 6/2017 I still have no picture, just vertical color lines across the screen. Multiple calls and emails to Samsung Executive Customer Relations Department have been made to this date to no avail. No call backs or written response(s) whatsoever. They keep scheduling its contracted local TV repair shop to replace at least three parts so far multiple times, and I still have the same problem. I’ve repeatedly asked for the TV to be either replaced or to be reimbursed. I keep getting the runaround! Someone please help !!!
Bought an S7 Active for my son last Thanksgiving. Developed a line of dead pixels across the screen. Sent it in exactly as directed to the Plano Tx repair depot. (they no longer answer their phones, instead direct you to call 1-800-Samsung) well, it’s been over two months now, hours waiting on hold, phone calls too numerous to mention. Promises made by Samsung and broken just as fast as they make them. It’s been two months now without a phone. Repair ticket 4143205705
Ticket# 4143492100
I sent my Samsung Note 5 to have the charging port repaired. Samsung took 13 days to send the phone back to me in worst shape then before. Initially, the phone only had a port problem. Upon receiving it back… it restarts constantly and I can only speak in speaker mode. I then, contacted Samsung and was advised that I could not have a replacement phone. I then went into my local Verizon store, they did a phone diagnostics and advised me that the phone was defective and that Samsung should have given me another phone. I reached out to Samsung a third time, and was advised to send the phone back yet again. So, again I do not have a phone. This is a mega inconvenience and the frustration is endless.
I just posted this on my Facebook page. I’m posting it everywhere I can, trying to get Samsung some free publicity:
SAMSUNG
Probably 10 years back, I learned a lesson from Samsung.
The problem is, I’m stupid, and the lesson didn’t stick. At that time, I bought a new Galaxy S2, the pride of the Samsung universe. It was a lemon. Not just my phone, the entire S2 production. I shouldn’t even call it a lemon. I LIKE lemons.
Most of us, at least in the Android half of phonedom, have had phone charging cables loosen up. Heck, 90% of my phone use is while the phone is plugged in. I use my phone as a data enabled tablet, and plugging it in stretches the life of the battery as well as insuring I’ll have a fully charged battery whenever I leave the house.
Nowadays, it seems like the CORDS go bad, which is great, because you can order some great cords from Amazon for $2 apiece, but with the S2, the plug SOCKET on the phone went bad. It would separate from the motherboard. Samsung refused to fix S2s that were returned under warranty, saying the damage was water damage. My phone never got close to water.
So I knew Samsung would screw you. I just forgot.
Recently, on a deal site I read to save money on purchases, there was a post about this incredible deal Samsung had on the S8 and S8+. Samsung offered $100 off the top, $200 trade-in on “any working smartphone,” and zero interest financing.
Wow, what a deal! I bit.
I had been using second-market phones, phones that had been the top of the line for the manufacturers, but had been superceded by newer models.
These phones were usually used or refurbished, but always practically “like new.” The phone I’m using to type this drivel on was a brand new Samsung Note 4, sold as a refurb, after the Note 6s began exploding. It’s been a great phone, but life moves on. We need more apps, bigger apps, put more files on the phones, and the hardware needs to keep up. Also 2g becomes 3g, 4 g, 4g LTE, etc.
So, I bit. They reeled me in.
The phone I sent in was, for all practical purposes, brand new. It was a close out, prepaid phone I bought for almost nothing to use as a bluetooth music source in my car. I ALWAYS kept in in a case. It worked. Perfectly.
Was it worth $200? Absolutely not, but Samsung didn’t need phones. That deal was a way of enticing you to buy a phone and perhaps getting some competition off the market. Lots of people GOT the rebate for phones just as cheap as mine, and some in worse condition.
Mine was rejected. Samsung wanted to be generous, though, and gave me $25 for being a sucker and playing the game. The problem is, I bought the S8+ from them when I did BECAUSE of the trade in offer.
There are lots of people in the same boat. Eventually, some smart law firm will get the scent, and we’ll see commercials the “Did you get screwed by Samsung on their trade in scam? Call Schmuck, Sheister and Putz NOW! 1-800-666-6969. Non-attorney spokesperson.”
I’ll participate. I’ll get a check 10 years from now for $15, or $7, or $2, or a free power cord. My consolation will be that at least Samsung had to pay millions to Schmuck, Sheister and Putz for it
Don’t be a Tolar. Don’t buy a new S8. Wait until the S9s start to explode and pick up the S8 then off Craigslist.
I’ve attached shots of the working trade in (no water damage, not scratches, no cracked screen) I took just before packing it for shipment. Overpacking, really. It was twice as secure as the S8+ they sent.
For more info, Google “Samsung trade-in ripoff.”
I can’t believed that such a reputable company would take so long to refund your money. They sure knew how to take it when the order was placed
I hsve bern trying to get a refund from Samsung for 7months now for accessories that they sent incorrectly and only getting the run around. They are the worst and not going to puchase anything by thrm again
Im preparing to file a law suit. For all those who need information to file.
Samsong Electronics America Inc (Samsong America)
85 Challanger Rd.
Ridgefield Park N.J 07660
To mail your Complaint Certified to their registered agent:
CT Corporation System
111 8th Avenue
NY NY 10011
You can file the complaint yourself. Find forms for your state online. Seve doXXXXents to the registered agent above.
I bought a Samsung Washing Machine from CONNS back on 09/15 thought it was leaking from the bottom of the machine so I called CONNS REPAIR Service to check it out because my warranty is four years so when the repair man comes to check it out no water leak was found but I had a lot of rust all under the glass top rust where you put the bleach and he told me that CONNS do not repair that then he was very nice to tell me that he think it’s on the recall list so he called for me to find out that it was so he even wrote down the model # and the serial # for me gave me the number to call Samsung they sent somebody from Dish Network to check it out when he came and when he lifted the top lid and the one under the lid and saw all that rust and loose top he told me it was beyond repair so I called Samsung back then they sent somebody from NISI to replace the top but sure enough I was told that it could not be replaced because it was too rusty and no hinges to hold it down and that two screws were missing that it was beyond repair so he took pictures and sent to Samsung while he was here at my home two days later I received a phone call from a 1-888-501-2502 stating that they could not repair my machine and gave me this ref #4143907590 but Everytime I call I get a voicemail saying they are closed to call back between 2:00-3:00 eastern time or it would be busy my next step is to file a complaint with their Corporate Office And The Better Business Bureau then if that don’t work then file a lawsuit against Samsung
Thanks for that information. I too will sue them.
Im preparing to file a law suit. For all those who need information to file.
Samsong Electronics America Inc (Samsong America)
85 Challanger Rd.
Ridgefield Park N.J 07660
To mail your Complaint Certified to their registered agent:
CT Corporation System
111 8th Avenue
NY NY 10011
You can file the complaint yourself. Find forms for your state online. Seve doXXXXents to the registered agent above.
Enough of their neglectful and abusive behavior .
We are Americans and have rights.
Good luck with your case!
We as Ameeicans need to boycit all Samsung products.
I will never buy Samsung again!!!!!
Will never buy a product from Samsung again.
We bought a wash machine in August and now it’s Oct. and the service technician has been out 4 X. They will keep fixing the machine for ever. All I wanted was to send it back and buy
an upgrade in the Samsung product in exchange and pay the difference since this one is still so New. Now I will fight this lousy company for ever. I agree STOP BUYING SAMSUNG!! BUY AMERICAN MADE!! SAMSUNG YOU ARE DEAD TO ME FOR EVER.
Im preparing to file a law suit. For all those who need information to file.
Samsong Electronics America Inc (Samsong America)
85 Challanger Rd.
Ridgefield Park N.J 07660
To mail your Complaint Certified to their registered agent:
CT Corporation System
111 8th Avenue
NY NY 10011
You can file the complaint yourself. Find forms for your state online. Seve doXXXXents to the registered agent above.
Enough of their neglectful and abusive behavior .
We are Americans and have rights.
Good luck with your case!
It has been six weeks from the time my expensive 2 year old refrigerator completely broke down. The compressor shut down and of course they could not fix it. I have a 92 parent living with me and she needs her meds at a certain temperature. I invested unaccountable hours, each one no less then 50 minute wait speaking with cudtomer service , receiving either misinformation or empty promises. We need to start a class action lawsuit against this irresponsible company that couldn’t care less about us. The names of the president and CFO are stated above.
I have a 2 year old refrigerator that does not cool in the refrigerator part. The appliance repair company said that the Samsung refrigerator we have is a R600. He told us that it should not have been sold to us in the United States. The appliance repair person said that Samsung would replace the refrigerator. I have been contacting Samsung representatives for almost a month and can not get anything done about getting a replacement refrigerator. I am at the point of filing a lawsuit. If there is a class action lawsuit in the process, please let me know how to get on board.
I’m sorry to hear that you too are going through this. My Samsung refrigerator is less than a year old and has stopped cooling about a week ago. Have been on the phone with Samsung customer service reps multiple times a day to try and fix this. It took them 3 days to tell me that here is no service in my area and they will issue an exchange or refund. I submitted everything on my part and they are taking their time to get it processed. All while I have had no working fridge for a week and I have two little kids. I just filed a complaint to he corporate office and if it’s not handled immediately I will be contacted the BBB.
I have been over 2 months trying to get a replacement for my 55″ Smart TV that was delivered damaged. I have done everything asked and no resolution to this time. So Aggravating. I have called at least 6 times,,,,e-mailed 3 times and chatted once. To date, no resolution. I have spent literally hours on hold and being transferred more than once to someone who was supposed to be able to help me. Still no help. I have only purchased Samsung Cell phones, and TV’s for years. That will change now. Even tried to call the Corporate office by the number shown and that number does not exist. I am done with Samsung if I ever get this resolution resolved.
My tablet burned my daughter and melted I mailed it back and now it been three months now I haven’t received another tablet yet I’m being lied to over and over when I call they leave me on hold for an hour and then hang up
Very frustrated with the lake of care that Samsung has for there customers. I purchased 2 top of the line washers that went to sh** on us and both ended up on the recall list DUE TO THE REASONS WHY THEY WENT TO SH**. We have contacted Samsung numerous times after trying to get this matter solved after countless times and the only thing they offered was to either ( A ) giving us A TOTAL OF $200. OR ( B ) “FIXING THE PROBLEM aka ( mounting a washer that shakes SO BAD even when only water is in it and has been know to blow up ) to our our wall and to put new stickers on how to use the washer without it blowing up!! SERIOUSLY!!!??? UM NO that is a be half a$$ way to say you fixed something and when the washer makes the wall fall you all sure in the hell won’t fix that, SO us trying to get this matter resolved by getting our money back so we can purchase a washer that WILL work for our size family as well as being a water and energy savior we were treated like crap and getting ignored I contacted ch 9 news and found out we were not and still are not the only ones dealing with this situation. Shortly after the story aired Samsung finally contacted us and claimed they WILL REIMBURSE OUR FULL AMOUNT WE PURCHASED BOTH WASHER FOR and all we had to do was fax and or email a copy of our proof of purchase. We did and after a month of hearing nothing back for a month we contacted them AGAIN just to be told they don’t and can’t receive faxes and supposably didn’t get my email that I verified there address 6 times. I am tired of the lies and the stress and I am currently seeking legal advice through an attorney. I WILL WASH MY CLOTHES BY HAND, COOK ON AN OPEN FIRE. AND USE A PAY PHONE BEFORE I EVER USE OR PURCHASE ANY SAMSUNG PRODUCTS AGAIN. SAMSUNG I WILL SEE YOU IN COURT AND I AM ALSO WAITING ON CH 9 TO CONTACT ME BACK SO I CAN GET ANYBODY ELSE WHO WOULD LIKE TO JOIN ME IN THIS SUIT. ANYBODY WHO READS THIS IS WELCOME TO JOIN IN ON THIS AS WELL FEEL FREE TO EMAIL ME AT…… S.Lamp 1205 at gmail.com
Oh and if you refuse to allow my complaint to show just know all this info is saved and it will be noted in court as favoritism because I did NOT SAY ANYTHING ILLEGAL so there is no reason for you to deny my rights to leave any comments/complaints
I have been dealing with them for 3 months for a refund because they didn’t have a service tech in my area. One lady told me it was approved check my account. Was told refund department did not have a phone. So they could not give me the number, but the lady I spoke with gave me the number and time they open and close. I have dates, times, and people I have talk to today I was hung up on 5 times with a total call time of 3 hours. I have never been so frustrated, stressed, and mad. What’s worse this is not my first problem with them. If your smart don’t put yourself through the headache!
I would like you to know that in addition to the countless other people, whom have been screwed by Samsung, I too join them in I will never purchase another Samsung product as long as I live. You cannot give me a Samsung product. After countless Samsung Galaxy cell phones, a very expensive Samsung refrigerator, and a Samsung top load washing machine, all of which have been garbage. No customer service period. You company is garbage.
Dear current CEO and President of Samsung :
Mr. Gregory Lee,
105 Challenger Road
6th floor
In the fall of 2015 my wife and I purchased your – top -of -the -line- Samsung -water wall -dishwasher for $1500. supposedly the best dishwasher that Samsung makes. We wanted to buy quality not have to deal with problems so we were convinced that Samsung was the company to buy from.
Your Samsung top-of-the-line water wall dishwasher we had for a year and a half is been fixed 15 times and has flooded our Kitchen wooden floors numerous times. It has also ruined our wooden cabinets and so far has done $3,750 worth of damage. This 7 month ordeal of dealing with Your company of trying to get it fixed or replaced and get the damages repaired has been a nightmare that has come true, and its not over yet.
I have to date over 436 hours of phone calls to your company –numerous emails with no response — and an hundreds of elevated tickets to executive customer Service in your New Jersey office without any success or feedback.
I am a very frustrated customer and need your help to bring this nightmare situation to an completion. My last phone call today to your company was 4.5 hours long which I was transferred and spoke to 6 different customer service representatives for a total of twenty minutes. The remainder of 4 hours and 10 minutes I was placed on hold – unacceptable for any company- all representatives were of no help in trying to resolving the situation and did not do what they said they were going to do and then follow up with emails to me of their actions of attempted resolutions, thus 7 months in the process and no resolution. I have been advised for over 4 months and almost daily for the past 6 weeks the check for $3,750 for damages is in the mail! I have not received this check even though is has passed all approval levels ! Why?
Please contact me at 941-661-XXXXX. Stevelawrence77 at gmail.com
Thank you for your help in finally resolving this situation.
Sincerely,
Steve Lawrence
is this the address to send small claims court doXXXXents
Samsung Corporate Office
Samsung Corporate Office Address
Samsung Electronics Co. Ltd.
85 Challenger Rd.
Ridgefield Park, New Jersey 07660
Contact Samsung
Phone Number: (201) 229-4000
Fax Number: (201) 229-4029
Website: samsung.com
Email: Email Samsung
Hi
What is eligible for small claims?
I got a rebate card for $300 and it expired … I did not see the small print about
the expiration of using it within 3 months.
Purchased Samsung convection range on 9/13/2016 model NX58H5600SS and by May 3, 2017 (less than 8 months) the oven stops working, but burners worked. Two service visits later, left us with a gas leak so that the stove is now unsafe to use at all and oven is unrepairable (first service visit technician caused mini explosion from oven!). Have been waiting for exchange/refund since the 13th. Customer service is the worst; flippant attitudes, over hour and half hold times, run around from department to department (getting approvals!) and paperwork not being sent on to next department as we were told. Never does Samsung representatives apologize for the inconvenience just sorry that you think their customer service is bad! Going into a month without a range and no end in sight to our dilemma. I would never recommend Samsung appliances to my worst enemy! Ticket numbers: 4142610214, 4142448333, 5117565814.
I would really appreciate if ALL would copy and paste this to everyone you know. I brought a samsung 7 phone from Sprint on 3-26-17. After 60 days the phone went totally black and would not come on. I call Samsung they said to send the phone to them. They sent me the papers & ticket to mail the phone to them. They admit that the phone can not be repaired. I asked what are they going to do ? I have been a loyal customer of Sprint for 15 years. I did not get anywhere with the Samsung representative. He made several excuses. First he said its not the right phone that was sent to them, then they said the phone was open by someone else. I was so upset. Thats when I asked to speak to his supervisor. I did not talk to a live person, instead I got a recording to leave a message. I am so upset. I can not let them do this. I work to hard for them to take advantage of a customer. How can they do this ? I am out $600.00 for a phone that lasted 60 days and they will not make good of their product. PLEASE any advise will be appreciated. SAMSUNG SUCKS. Also sending this to Channel 9 news. Hopefully they will help me. If i get this resolved I will never deal with Samsung again. 🙁
I feel rather helpless now, since I read your comments, because I too have had a major problem with my samsung 7 edge. I am out $700.00 because I would not accept their reconditioned phone. The problem with my phone began immediately, but I did not notice it was my issue on my end, until end of March. I had purchased it mid February. I communicated with Verizon approximately 6 times. Of course I ran through all their exercises and changed sim cards, backed up to cloud twice, etc. No change. They even noticed the problem from their end. They couldn’t understand me. Problem among many problems is the techs on the other end never really doXXXXented the situations properly. It has been awful. Shameful and no integrity on Verizon nor Samsung. Samsung because they contract out to an insurer that will not guarantee the consumer a new phone, but a reconditioned one. For all those that want to defend the “reconditioned” phone, I don’t want to hear it. I paid this much for a new phone, had problems immediately and they want to send me second hand goods. Shame Shame.
Hi,it has been over three months and I have not received a refund for my washer and dryer that I brought by Samsung.Everyone in customer relations keep telling me different weeks,days and times I will receive my refund but again no refund for me no call no email.This is becoming very frustrating.I have 4 kids I keep going back and forth to the laundromat spending $50 or more to wash for my kids every week.I charged these products to only be right back with out a washer and dryer for my kids and me in less than a year.I wish someone could seriously help me.If Samsung could stand by there products like I stand by them buying there phones,tablets,washers and dryers.I would deeply appreciate it.My ticket #’s are 4141943628 and 4141946985. Thanks,Shameik Wills
Going through the same thing on 2 washers that were recalled. Even had channel 9 news involved and got nothing but lies still. Even have a VM they left saying they didn’t receive the info requested but I know they did and I have prof so I am not waisting my time anymore I am just taking this matter to court.
Samsung has the worst customer service. I too have been told that I would get a refund within 6 weeks of submitting my receipt for new washer but with my on hold times with 5 different people and still no paperwork as promised I find it hard to believe. I will never purchase a Samsung product ever again.
I think a class action lawsuit needs to be done!
4142408010 ticket no, I have been trying to get a update on my exchange on Galaxy s2 tablet. I am told the exchange has been apruved I have sent it back 4 times for repair. for three weeks there has been no responce not a email or phone call I have been getting a run around I have been lied to given wrong info a to this day I do not what the statis is on my tablet. I do not understand what the hell is going on. There will ferther action on my part I have lost time and money I run my from my tablet. If I ran my buisness like you do I woul be out of buisness hope to get a quick responce ??????????
I purchased a 48″ Samsung Smart Television in 12/2015 so I only had the Television for 1 year and 4 months. I purchased the Television from BadXXXX Home Furniture in Fort Myers. Florida.
Sunday 4/29/2017 watching Television with my Husband and the picture disappear and the Television has a black screen displayed and only able to hear sound. I unplugged the Television and the cable cord that come out the wall to the Television and plugged the Television in another outlet. The red light came on and was not blinking but still no picture and the sound was gone.
I like Samsung products but this is not right that a Smart Television I only had for 1 year and 4 months is not working.
I call Samsung Tech support and the rep walked me through to reset the Television but I was not able to reset due to the Television did not turn on. I was told that I would have to pay to get the Television repaired.
This is so unfair any Television should last longer then 1 year and 4 months. I am an unhappy customer that is left with a defective 48″ Samsung Smart Television.
My television is doing the same thing. Called CS and Nothing. I have always used their products even in the early 90s when they were not so popular in college. My friends laughed at me due to Sony, Zenith and RCA were the brand to invest in. Now that Samsung has gotten oh so popular their customer service and products are being cheaply made.
To Corporate Samsung
I purchased a Samsung S8+ for $922.00 US dollars. I purchased my new phone on April 9th 2017. I tried to register my phone for the $99.00 bundle deal. I attempted to contact Samsung promotion department for help. A month passed an still no help. The offer date passed and Samsung stated they were sorry they had no more deal to offer, that the date had passed. Today is May 9th 2017. I have sought help from Samsung and still nothing. False advertisement! Bad business. My family and I will switch companies.
Bought a Samsung glass top stove in November 2016 on April 15 2017 under normal cooking the glass cracked into a spider crack, after MANY MANY calls to their customer service we have not gotten any where. Stove is under regular warranty and we had also purchased extended warranty, which is useless.. They told us we had damaged it, what we regular cooking on it. I will never buy another Samsung product and I will tell all my family and friends not too.
I think is totally unfair to people that have pre ordered the phones to not get their promotion items that they were promised . I was in the timeline to get the promotion And when I went online to Register for the promotion they said they were all-out it is Totally unfair .I think that Samsung should honor their promises to us that preordered the S8!
Good morning,
I feel the recent promotion in advance of the release of the Galaxy S8 was very unfair. I was one of the first to preorder and one of the first to pick up my phone and when I got home to secure the promotion online the website said it was sold out. What a scam.
Don
I RHONDA BROUGHT A NOTE5 AND HAVE BEEN HAVING PROBLMES WITH IT
OVER HEATING ,TMOBILE KEPT SENDINGME REFURBISH PHONES. BUT THE LAST PHONE THEY SENT ME WHILE CHARGING IN MY CAR THEY PHONE SHUT MY APS DOWN AND A MESSAGE CAME UP SAYING THAT IST OVER HEATING. WHEN I SAY THAT I STARTED TO UN PLUGE THE PHONE IT STATRED BURNING MY HAND IT ALSO BURNT THE CHARGER ,IT ALSO CAUSED MY CHARGING PORT
TO STOP WORKING . I HAVE GOTTON POOR CUSTOMER SUPPORT FROM SAMSUNG I HAVE NO PHONE TO USE AM SO UPSET CAN SOMEONE PLEASE CONTACT ME AT 202-251-XXXXX !!!!
On January 14, 2017, we bought a new Samsung top loading washing machine from Lowes. On February 26, 2017, the machine drum broke. It made a metallic grinding sound and quit spinning. I contacted Lowes the same day, and they said I had to go through Samsung as it was past 30 days. Since February 27, 2017, I have been trying to work through Samsung customer service, which is no service at all. Each time I call the wait time averages 28 minutes before I talk to a representative, and then I usually end up getting transferred with another 20 minute wait. It took over a month and about 10 phone calls (none were ever returned) to have a representative tell me that there were no repair options in my area, that I would be getting a refund. Then 10 more days, which in actuality was 22 days, before I received a Customer Refund Acceptance DoXXXXent. I followed the instructions, which included CUTTING THE CORD of the machine, I guess so I couldn’t try to reuse the machine, which would have been impossible. I sent all of the required information to Samsung on March 18, 2017, and again on March 28, 2017, as they said I would receive an email within 10 (more) days on the status of my refund. Today is April 18, 2017, and I have not yet received a reply. I have been without a washing machine since January 26th, as I was instructed by Samsung not to dispose of the old one until all the paperwork was settled. As I type this, I have been on hold again with customer service for 22 minutes, and am still on hold. This is the worst possible customer service I have ever experienced for what amounts to a brand new washing machine. I have Parkinson’s disease and cancer, and it has been a major issue to get my clothing washed, as I am not mobile. I will never recommend Samsung to anyone, and will let anyone who asks what terrible service I have had. I realize that at your level my $618 claim doesn’t mean much, but for someone on a fixed income with no washing machine, it is a very big deal indeed. Going on three months with no responses, replies or resolution to the issue. And no washing machine.
Good luck with that. I’ve been waiting for about 5 months. I even emailed the office of the president which they said would make things faster. Yeah, sure still waiting for the “approval department” to approve the refund. I call every day and still the same old line of bull. Wonder if there is a lawyer interested in a class action suit as i have kept every correspondence just wish i could get the phone recordings and all the lies.
To the CEO,
This is in reference to my Top-Load Samsung Washing Machine, I have been having problems with my washing machine going into 6 weeks now. It’s been out of service off and on, it has been completely out of order now, almost 4 weeks. Southern Comfort Contractors has been out 3 times, and my machine is still on the blank. I do believe I have a lemon. I was told a week ago I would receive my refund back for this machine. Which I have not. I am 69 years of age with a disability, and I have been washing my clothes from my bathtub, meaning I have to get on my knees, and bend over, now I am having problems with my back, not only due to stress now my blood pressure is up. I just called this morning April 6, 2017 talked with Felecia, at 10:11 am, and I was told that somebody would get back with me in 24 hours. I can’t afford to buy another machine until I am reimbursed. I also believe I am due something for my pain, and suffering. So, would you please let me know what, and why it is taking so long to get reimbursed. I have sent everything in to your company that I was asked too. The model number is WA456DRHDSU/AA , the Serial number is Y6BP5AEC600172X, and my ticket number is 4141625767. Waiting impatiently to hear from you ASAP. Thank you, Hazel DeLoach, I can be reached at 601-988-XXXXX.
I have the issue with my new top loader after the first one was recalled and it always goes in unbalanced mode if you try to run a small blanket. I want a refund so I can go back to a front loader. Waiting on Samsung to make it righ
i’ve had issues with my s7 edge for the past 7 weeks. tmobile has sent out 4 replacements 2 of those replacements have overheated when doing just the system update. they overheated to the point the metal on the edges burnt your hands. i have looked into this and it seems to be a problem since oct 2016. i need to know do u people need them to explode like the notes before u will recall and fix this issue? my phone has burnt my case. i call in and always get disconnected when the issue is brought up. tmobile wont put me in a new phone because of the warranty plan with samsung. i want this issue fixed. i can barely use my phone i paid a lot of money for it and pretty much have an overheated paperweight. i am very very displeased with samsung and their customer service. and their product not to stress the lack of concern in the fact that the s7 edge gets sooooooo hot.
I purchased a Samsung 55 Inch T.V. And. Home Theater And the TV has problems from the 3 day of receiving it at my home, I also purchased a 3 year warranty and I am pissed , why I have been calling and calling for tech support which sucks either they don’t understand what I am saying and you have to repeat the same sentence 5 times or they or they act like they know how to help and they don’t know sh,,. I will never buy another Samsung product and I will spread the word on this tacky company. Horrible tech support, I will be reporting Samsung to the Better Business Bureau
I bought an over the range microwave as well as a stove, the microwave stopped working 2 months after I been trying to get my unit repaired but it’s been a hassle trying to get in contact with Samsung. They leave me messages with numbers to call back which when I called it was the wrong department than I get transferred from dept to depr. Finally when they schedule an app for service I get a call from the services giving bs excuses and don’t shoe up. This has been going on for almost 2 months I’m sick and tires of dealing with Samsung. I don’t understand how being one of the biggest companies in the world they don’t have a reliable customer service or servicers.
Samsung is a complete joke! First off I had bought the Note 7 and well everyone knows what a disaster that has been. I was supposed to get credits on my account for having to exchange it 2 x and then got a crappy Samsung S7 Edge. This phone gets hotter than the Note 7 ever has. I got one of the Gear Fit2 watches with the phone, well, FYI there is basically no warranty on this or any other Samsung device. They tell me that i would have to pay for repairs because once the screen cracked there was no warranty. I told them and the screen cracked because I put my arm down on my desk and it cracked the screen. They said there is no problem with it. Obviously there is if you put your arm down and it caused the screen to crack. Sorry I am not Hulk. They tried to tell me that they contacted me (which they did not) and are sending the watch back without fixing it. But I still don’t have it!!!!! After I was told that it was under warranty. Talked to lady in repairs Kristen RSI8UP008 who says she doesn’t have a supervisor over her to talk to, which I find AMAZING! She has no supervisor?? She is the CEO apparently because that is the only person who doesn’t have a supervisor!!!! Samsung products are continually getting worse not better. Their customer service is HORRIBLE. I guess I will be going to IPhone now as at least Apple takes care of their customers.
bought a 55″ tv 14 months ago and was told because it was out of warranty i would have to pay to get it fixed. i could write a book what i have gone through up to this point. when you pay over a thousand dollars for a tv and only last for a year to me that is horrible. i have no doubts Samsung will be out of business in the near future. you went from the best to the worst. everything they make is garbage.to bad you got greedy and cut back on quality. i own a business and i know for a fact after 38 years i would have lost my customers if i treated them the way i have been treated. all you smug executives can go to HELL.
WE NEED A LAWYER TO FILE A CLASS ACTION LAWSUIT AGAINST SAMSUNG FOR THEIR FAILURE TO ADHERE TO THEIR WARRANTY. MY BUNDLE OF APPLIANCES I BOUGH IN SEPTEMBER 2016 IS CRAP, MY COMPLAINT TO CORPORATE, THE BBB, THE ATTORNEY GENERALS OFFICE, ETC HAVE GOTTEN ME NOWHERE. MAYBE A LETTER TO HQ OVERSEAS WILL DO SOMETHING…..STILL A CLASS ACTION LAWSUIT FOR ALL US CONSUMERS WOULD DO A LOT MORE GOOD THAN THE NOTHING WE’VE GOTTEN SO FAR.
I totally agree a class action lawsuit, their customer service is terrible and horrible besides they make terrible products now not backing them by warranty to fix them..
A class action lawsuit is the way to go.
Asvice to Samsung washer customers: look into the class action suit. search for “Ben Has your Back” news story on Boston TV news station for the lawyer who is fighting this unethical company putting customer safety at risk!!!!!
Worst experienceience ever. It has been over six weeks since I called Samsung (called feb. 3rd) to tell them my washing machine was burning. They sounded concerned told me to “unplug the machine bright away,.” I said I would. She was so alarmed she made me put the phone down and unplug it immediately.
So, you would think they would have continued with a sense of urgency and concern for my safety.
No.
For six weeks we have been calling every few days. It is now the equivalent of a part time job calling and emailing Samsung.
First they lost our ticket–twice, requiring us to start over at square one. Samsung never called to set up an appointment for a service call as promised.We had to constantly barrage them with calls. Finally they came foe a service call and said it would be repaired free of charge or replaced.
Then four service appointments for repair were all cancelled.
Once because they said “we expect the technician will be calling in sick on your repair date!!!!!!!
We took four days off work, and every time, they canceled at the last minute.
Then they told us: good news you will get a voucher.
We have been calling daily to check on the status of the voucher for a week. In each of the calls we are told something different. We were told it’s coming soon, or you never gave us your email, which Samsung NEVER asked for, or that, “no one really knows how these vouchers work at Samsung.”
Yesterday a Samsung rep told me he could not promise we would get the voucher within the year.
This is dangerous and Samsung has no regard for our safety. There is a class action suit I have heard about and will look into and will call our attorney general. Also a broadcast news reporter called “Ben Has your Back” on Boston television is doing news stories .I will call him too and suggest others do the same. His news report includes the name of the lawyer putting together a class action lawsuit against Samsung.
Look it up and protect yourself.
I will no longer buy Samsung products because of the political messages in their commercials.
My cell phone overheated while charging on my bed in November and I received a 2nd degree burn on my right forearm. I contacted them and at first they were so helpful with getting the phone supposedly repaired. The cell phone still overheats so it is not fixed. I have sent several emails, text messages and phone calls trying to get a resolution. I provided them with my proof of purchase, photos of the burn and medical expenses. Magically they received everything except the medical expenses. Which everything was sent to the same e-mail address and numerous times. I spoke with a supervisor in January and she gave me a new claim number and stated the claim would be forwarded to corp. She stated that they can not give a time frame when someone would contact me and they do not have a way of checking the status of a claim once it is sent to corporate. I waited a month and never received a call. I called back and another representative stated that all claims had been closed because they did not receive a copy of my medical expenses. The last representative was suppose to send a message to the product liability department for someone to contact me back about reopening my claim. Here it is March 16th and no response. I hope they pull my calls and hear the conversations, which I highly doubt. One representative even asked what did I want since they supposedly repaired the phone. This is the absolute worst customer service ever.
I have called Samsung almost daily for a week regarding my washing machine. The machine which is only 10 months old has torn two pieces of clothing to the point that they can not be repaired and it has now stopped working. The repairman Samsung sent out ordered a computer panel but refuses to address the problem of the washer tearing my clothes. Samsung customer service is a NIGHTMARE to deal with! So far they refuse to replace the washer and told me it was my frault my clothes were torn even though they were both washed on permanent press / low spin. The repairman did send me an email and stated the drum would have to be replaced however it is my understanding he only ordered the parts to fix the computer panel. Sounds like a lemon to me!
Ordered a tablet in December. Received in damaged box. After many hours of frustration with return process and finally receiving refund, Samsung said they will honor December price ($100 less) to reorder–but first I must pay current full price and then request a refund. This is poor business practice–worse yet, Samsung absolutely refuses to send me a simple email or anything in writing to confirm. Instead, I’m supposed to “trust” that the refund is noted in their records and will be received. Sorry – don’t have any reason to believe this won’t become yet another wasteful, time-consuming issue. Why does Samsung refuse send a simple email confirmation to help eliminate potential confusion? Extremely poor policy and certainly not customer service friendly. To top it off, after another half hour of wasted time on phone today, the ECommerce “Executive” rep refused to provide me contact information for the Corporate Office, said they do not have that information, and, besides, contacting them would be a waste of my time. What does that tell you?
I have made numerous calls to Samsung support regarding my Samsung Tab Pro S.
This device will not update the 3D video drivers through the Samsung update.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Here is a copy of the calls that I have made:
1) Called Samsung on the 28thFeb17 regarding Intel 3D driver install not working from Samsung Sware Program (Got cut off)
2) Called Samsung on the 06thJan17 regarding Intel 3D driver install not working from Samsung Sware Program (spoke with Supervisor Nedia 800 726 7864 ext 32457 of PC Support who was meant to call me back but didn’t)
3) Called Samsung on the 14thDec16 regarding Intel 3D driver install not working from Samsung Sware Program (Supervisor said he would call me back but didn’t)
4) Called Samsung on the 28thNov16 regarding Intel 3D driver install not working from Samsung Sware Program: Samsung meant to call me back!!!
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
These calls started in December of last year and I eventually spoke with numerous supervisors who all promised me that they would call me back on the status of the original call.
It is now the end of February and I still haven’t had a call back. Today (28th February 2017) I got cut off from a call but had no call back.
This is the poorest of customer support I have ever received and I cannot tell you how useless Samsung is. When I find another tablet I shall be selling the Tab PRO S and the remaining Samsung devices that I own, never to be a Samsung customer again. This is the worst service that you give customers.
P**s poor!
Dear sir
I like Samsung S7 mobile phone. I like Just one time using tha mobile. Really very happy. But more expensive. Discount offer or free sample phone give me sir
Thanking you
Kannan.s
I bought a S7 Christmas Eve and traded in my S5. Yesterday (Valentine’s Day), I dropped my handbag with my S7 in it. When I went to answer a call, I saw that the screen was cracked.
REALLY??? I had the S5 for two years and that phone went through hell. I have a nerve disease that causes me to have tremors. I dropped my phone all the time. Never once did that phone EVER break. Is this what I am going to have to deal with the entire time I own this phone? Please let me go back to the S5. I have a cover on this phone. What else do I need to do? When you are on a limited income this is a major inconvenience. Isn’t this phone the new and improved version? Why should the screen crack at all?
I was asure that if it was not fixable that it would be replace till this day nothing from Samsung Fault Promise. been Samsung Customer for 15yr from monitor to phone to crap like watches.
Would like to say Samsung can kiss my ass never again I would buy your product. if you can forward this to Cheryl
From: Pheap Duk
Sent: Thursday, August 18, 2016 5:26 AM
Cheryl I’m very Disappointed With Samsung I guess you guy have no liabilities for you products. This will me the last Samsung stuff I buy I promise you that.
On Mon, Aug 8, 2016 at 9:38 AM, Pheap Duk wrote:
I’m kinda Disappointed with you Cheryl I though you understand. I guess we are going to start this again now I’m very upset I would really like Corp number and email. or I will find it.
On Wed, Aug 3, 2016 at 6:08 PM, Pheap Duk wrote:
Please Call me ASAP 909 556 4658
On Mon, Aug 1, 2016 at 9:11 PM, Pheap Duk wrote:
Cheryl
They just Return it again saying un-repair able. Cheryl Please help me out here
On Tue, Jul 19, 2016 at 1:45 PM, snaecr_ag83 wrote:
Beyond Economical Repair has been removed new ticket # 4136887569
Thank You,
Cheryl S.
| Executive Customer Relations Department
NOTICE: This message, and any attachments, contain(s) information that may be confidential or protected by privilege from disclosure and is intended only for the individual or entity named above. No one else may disclose, copy, distribute, or use the contents of this message for any purpose. Its unauthorized use, dissemination, or duplication is strictly prohibited and may be unlawful. If you receive this message in error or you otherwise are not an authorized recipient, please immediately delete the message and any attachments and notify the sender.
From: Pheap Duk
Sent: Tuesday, July 19, 2016 3:02 PM
To: snaecr_ag83
Subject: Re: need to have Beyond Economical Repair removed on ticket 4136568383
Cheryl S. I have not heard anything back yet???
On Wed, Jul 13, 2016 at 3:03 PM, snaecr_ag83 wrote:
Cheryl S.
| Executive Customer Relations Department
NOTICE: This message, and any attachments, contain(s) information that may be confidential or protected by privilege from disclosure and is intended only for the individual or entity named above. No one else may disclose, copy, distribute, or use the contents of this message for any purpose. Its unauthorized use, dissemination, or duplication is strictly prohibited and may be unlawful. If you receive this message in error or you otherwise are not an authorized recipient, please immediately delete the message and any attachments and notify the sender.
On Thu, Aug 18, 2016 at 9:48 AM, snaecr_ag83 wrote:
Hello,
This E-Mail no longer belongs to Cheryl. I do apologize
Brittany
| Executive Customer Relations Department
NOTICE: This message, and any attachments, contain(s) information that may be confidential or protected by privilege from disclosure and is intended only for the individual or entity named above. No one else may disclose, copy, distribute, or use the contents of this message for any purpose. Its unauthorized use, dissemination, or duplication is strictly prohibited and may be unlawful. If you receive this message in error or you otherwise are not an authorized recipient, please immediately delete the message and any attachments and notify the sender.
I just I just heard about a young man from Michigan. He was injured by his Samsung note 7. You treated him very badly. I will not ever buy another Samsung product until you become responsible for your mistakes. I own many Samsung products and have been a loyal customer. I am sorry you are not loyal to your customers. I will switch to Apple products or other manufacturers who are more conscientious.
I sent a Galaxy S7 in for repair on Dec 20, 2016 with a tracking number and label that was sent to me by Samsung. The phone was purchased in September and would just freeze up. I was told there would be a 2-3 day turn around time until the phone was returned to me, either repaired or a new phone. Because of the holidays, I figured it was taking extra time. I finally contacted Samsung on Jan 13th to find out the status. I was told they never received it and that the UPS label they had sent me was cancelled. Since that time a claim was filed and I was told I would hear something in 5-8 business days. After that time period expired, I called again and was told the same thing. Called again and again and told the same thing. No resolution coming up upon 2 months. Today I got through to a CHRISTINE at the EXECUTIVE OFFICES and when I voiced my frustration about the service I had received from Samsung (on a phone I still pay monthly for with my provider) and that I wouldn’t be purchasing another Samsung product anytime soon, Christine told me that was fine, my business wasn’t needed and to quote her “when one door closes, another one opens!”
Really Samsung??? REALLY?
First of all, you should be ashamed at the outsources of customer service and the run around I’ve received for weeks with absolutely NO resolution…but THEN to be treated that way by an agent in the United States Executive Samsung offices?
Hello Apple and iPhone!
On 1/17/2017 I went to one of SAMSUNG’s store (located 837 Washington St New York, NY 10014) to have repairs on my Galaxy Note 5 LCD. Speaking with the rep. before leaving my phone I filled out all the paperwork and them asked him if they would have to hard re-set my phone because if they had to I didn’t want the repairs done until I could figure out a way to back up al my information. He told me no that they would not have to re-set it. I explained that my phone has a screen lock and offered to give him the password. He said that they didn’t need it. He informed me that it would cost me $149.00 plus tax to repair my phone. I agreed and left my phone for repairs. On 1/18/2017 I returned to the store paid $162.22 and they gave me my phone. I turned it on to discover that they had hard re-set my phone and lost all my important information and contacts. When I spoke with a manager and explained that I had asked the rep. if they had to do this and offered to leave my password and that this was not acceptable and I wanted my money back because they did not have my permission to re-set my phone. She then spoke with another worker there and informed me that they did not have to re-set my phone and that they should have contacted me before doing so. She gave me a $20.00 screen cover and a $20.00 case. I informed her that this was not enough they lost all of my info and I cried because I had stuff for my job saved in my doXXXXents on my phone and explained that I will get in trouble for losing that info. They seemed not to care and brushed me off. I plan to file a complaint with BBB and YELP because they were not sorry that they had re-set my phone without my permission. I will never go back to them again because they did not care that they had done something wrong and didn’t want to give me my money back.
The Galaxy S7 phones (not NOTEs!) my husband and I purchased in April 2016 were not the first Samsung products we have purchased by far; prior phones, tablets, televisions, a refrigerator, etc. But as far as I am concerned, they will be the last. Pity, as I had already started looking at other Samsung products to replace items nearing end-of-life.
In December, having turned off his phone for a brief period, my husband attempted to turn it back on. While it started normally, it would not continue past the Samsung screen. We both tried to turn it off and could not. The phone continued to get hotter and hotter until it began to smoke. My husband managed to remove the battery and then he called Samsung (from an older phone). Once he assured the representative that he was not badly burned and was not suing, it became an “oh, got to look into it and we will call you back…:”
It took numerous phone calls but he got instructions on returning the phone for replacement or repairs. The un-repaired, un-replaced phone was returned to us today with no notes, no explanations.
Calling Samsung we learned the phone is a case of “buyer beware.” Because we purchased unlocked phones, even though purchased in the U.S. from a U.S. -based retailer, our phones were apparently sold to us by Samsung South America and therefore U.S. warranties are null and void. If we want anything done we must go to South America.
Excuse me? I understand that all companies with international arms operate with a certain level of autonomy, but this is unbelievable in my view. The phones are manufactured in Korea. As a matter of fact, it does not appear that Samsung has any U.S. or South American manufacturing at all. My Samsung tablet came from Vietnam, the refrigerator from Korea. All came with the Samsung product name and reputation which had a lot to do with why we went to Samsung from the start.
How does the origin of sales impact product liability? Does Samsung send less reliable products to Samsung South America than to the Samsung U.S.? If so, I hope those countries revolt and ban sales of your products.
I can understand a faulty product, but I cannot understand a company refusing to stand behind their products.
Was leaving this alone but could not believe that this company had sent me an extended warranty on a TV that they did not honor.I have now refused to purchase anything from Samsung.
I ordered a phone from Samsung, I decided to go to the source instead of my service provider and boy was that a mistake. It was proven very quickly by a FedEx Investigator and a Detective from the Precinct reviewing the cameras that, the employee stole the phone. Unbeknownst to that driver we have cameras inside and outside of my building plus the Detectives that sit downstairs periodically watching the cameras. The FedEx Manager, Supervisor and the driver came to my house immediately to handle my issue which was December 5, 2016 to move this along. Even the Corporate Office and Assistant of the CEO called as well to I ensure me that we will deal with this situation. You would think Samsung would handle themselves in that matter but, I am here to tell you they do not care.
No one at that company know anything to help me! It is December 22, 2016 and I sit here with a case number from FedEx saying they are willing to pay Samsung for my missing package which is $1000.00!
I have a letter from FedEx to ensure Samsung will be paid $1000.00 for the missing package. Nevermind, the fact I did all the work to accomplish my burden of proof and still sit with no phone. It took me 18 days to reach a Supervisor and was transferred the right office but, I was hung up on twice, twice people!
Each time I did get a call from Samsung which is twice I was disconnected and I did not get a return call from each individual. They have messed up my Christmas and they don’t care. The Detectives came back to my house today to say no one from Samsung about the police report or called the FedEx Investigator from FedEx. The reason they kept giving me was that they are still investigating. Investigating what???? FedEx said, it’s our fault just call and we will provide you the money!!!
I have 3 case numbers, tracking number, order number and a letter saying we will pay for the package. They said, Miss there is no way for you to send the letter and if you did only the warehouse can call FedEx. But guess what people, there is also no way to contact the warehouse. Can you believe that the CEO, COO, BOARD OF DIRECTORS OR ANY OFFICE WILL NOT READ YOUR EMAIL. I asked can I pick the product up from my carrier so I can have it before Christmas? I am sure you can guess everything is impossible with Samsung!
IF YOU WANT TO KNOW I WROTE EMAILS TO EVERYONE IN CHARGE, to no avail. I have been a customer to my carrier which is T-mobile for 14 years and always bought Samsung products. I was trying to start that type of relationship with Samsung but, I am afraid to deal with them. The peop.email that answers the phone has limited ability to help you!
Good news that driver has been fired and will be arrested. I AM angry that SAMSUNG is treating me this way!!
The tracking number is # 111 406 581 71, if there is a intelligent person reading this please help me! Your policy regarding customers has done everything including pressing charges again that driver…. I will tell everyone to never buy directly from Samsung or you will be pulling your hair out. Since the burden of proof is on the customer, and if you don’t have a camera that
Can be review, you mig7lose your mom eyes or that particular product. They insulted me by saying I have no way to be sure you didn’t get the package.
And Samsung sends out expensive product which does not require a signaturemail. If you disregard what I am saying. Can I get some help here please! I needed that phone because I Monday sending my daughter to London. And I am so sad I have a unreliable phone right now. O,, I will end this because I am depressed. You ruined Xmas!!!!
I ordered tv on 12/3 back order 12/9 on that date 12/19 then 12/23. THIS IS A CHRISTMAS PRESENT REALLY! This what the call a come on ad where you place a low price on something and you never have it. Most retailer get fined by the FTC, but what they do not know they cannot , but I will inform them . Then you customer service is NO SERVICE. ” we are waiting for the fulfillment center to ship them to us “????? or you separate and if you know you have 4000 orders you order 4100 from the center!!!!! Try and call Corporate and you leave a message and nothing. If this was happening to you would be upset . If I get one more backorder date I am done. I asked for a voucher for a store that had and was told you do not do it……….You need help
Ok Has anyone found out if the fulfillment center got any in? This should be reported to the FTC.GOV what a bamboozle
One last comment is I am surprised as I was under the impression you were a proud company and a proud group of people
Another week still haven’t heard anything about TV being shipped.Maybe it was a blessing that I got to see what kind of company Samsung really is.Lying and deceiving.Very bad business don’t know how it is still in business.Just more Chinese bullsh*t being sold here and no one cares.
We bought a front load washer a few months ago the washer has a very bad bouncing and the floor actually broke up underneath the washer it has cracked two ceilings in my house and is blowing light bulbs out in the downstairs of my house. Our Christmas tree in the downstairs shakes when the washer is in use butt I guess that’s normal according to Samsung technician. the washer was purchased from Best Buy we bought the warranty service plan from Geek Squad they sent two service technicians out to my house and replaced Parts in it and told us it was defective. A third technician from Samsung came out and watch it bounce all over the floor and told me that it is normal for a Samsung washer as he was smiling and smirking from trying to hold back his laugh. Their customer service is absolutely terrible one phone call after another phone call hours into it they will hang up on you I will never ever buy or recommend anybody ever buying a Samsung product. And by looking at the rest of the comments and reviews that I read this is an ongoing problem. I have still not received a phone call to see when the fourth technician is supposed to come out and I’ve been waiting all week now. they will not reimburse my money and they will not swap out my washer. when asked to speak to some higher up like a supervisor . I’m told they can’t do that. My wife and I have never been so mistreated and disrespected in Our Lives. My wife was talking to a employee from Samsung on the phone they had her crying and told her he is sure that didn’t happen to us. So I guess some guy with headphones on his head sitting behind a desk can make that accusation without even seeing the machine. At this point I just wanted it removed from my house. I am done dealing with this bad experience and runaround with the same Circle of phone calls dealing with the same people and getting told different lies. So corporate if you really care about your customers and read these emails I would love to get a email back from you
I now see that Samsung doesn’t honor their sales or warranties.Also seems these post are a total waste of time.
I purchased a 40″ HDTV from Samsung direct on Nov 22,model #UN40H5003AFXZA/SN#03803CRHA31151..It arrived late and the whole screen shattered ..I have been dealing with Samsung E-commerce since November 30,2016.I called for the 6th time on Monday the 19th and spent 2hrs on the phone trying to get this resolved once and for all..Today is the 23rd and no sign of the shipping label that the supervisor Felieca O promised I’d have in an email that afternoon..My first complaint, is it takes forever to talk to a live person and when they do..Instead of the reading the notes on the complaint they make u go threw the problem all over and then treats the call as if it’s the first time calling..I have sent pictures of the damage and my purchase invoice and picture of the damaged box to two different ppl and they tell me that they never got them..I live on a fixed income and this purchase was a big investment for me..I did research on TV’s on what had the best features ,ratings and reviews..Reading all of the above complaints I’m thinking that all the positive reviews I read on their site where made up on behalf of Samsung..Someone please HELP ME ASAP..Before I go to my local TV station and hand this over to their consumer complaint department..Thank u..Pennie Bault /Wisconsin
Samsung Refrigerator Model RF260BEAEBC/AA
Do not ever buy anything made by Samsung. Their primary corporate mission is to screw their customers. Purchased Refrigerator from Lowes September 30, 2015. It stopped working a little over a year after purchase. I did contact Samsung as it is almost Christmas and we are stuck without a working refrigerator. I did some research and found that there was a class action suit against Samsung in 2010 for the very same problem and it looks like Samsung did not bother to fix it but kept on producing a faulty product for the next 6 years and putting it out there to unsuspecting consumers. The fault is with the evaporator coil icing over preventing the fan from working thus not cooling the refrigerator portion. Looks like management at Samsung is more concerned with profits at the risk of their consumers safety. And safety indeed is the major issue and here is the reason why. When the evaporator coil started do ice up we heard strange noises. The manual tells you noises from this fridge is normal so you don’t call them until after you are really sick of hearing these noises, must have been written by their lawyers. Eventually the noise stopped and the refrigerator top portion stopped cooling without us being aware of it because the temperature gauge on the control panel kept indicating a temperature of 37 degrees. Here are the safety issues. When the evaporator coil froze into a chunk of ice, it prevented the fan from spinning thereby burning it out. I did smell something like an electrical fire, which most likely was the fan shorting out. This is a fire hazard and could have resulted into major fire destroying our home and even causing casualties. Second, because the temperature gauge was indicating 37 degrees, we were not aware the temperature inside the refrigerator was much higher (55 degrees). First a gallon of milk got sour. My wife blamed the store we purchased it from. Later I had a couple of pieces of left over pizza and I was sick with a stomach ache later that afternoon. It was after that and another gallon of sour milk that I suspected the control panel was indicating a false reading and the refrigerator was not working. I purchased an analog temp gauge to see the actual temperature inside the refrigerator portion. It was 55 degrees and not 37 degrees as the control panel gauge indicated. This is a major safety issue as one could unsuspectedly get food poisoning. It is rather difficult to figure out the refrigerator is not working because the freezer is still working and with the digital gauge on the control board indicating a false 37 degrees, one is fooled in thinking the refrigerator is still working. We also lost the contents of the refrigerator, it had spoiled and had to be thrown out.
We purchased the refrigerator during a sale. It sat in our home for a couple of months as we were remodeling the wall in the kitchen to allow the larger size refrigerator. So it only was in use for nearly a year. After some research on the web, it was discovered Samsung has many problems with their refrigerators and there are thousands of complaints about the product as well as their customer service being unresponsive to the problem. Called Samsung service and of course it was useless and they lied telling me it was not a know problem with Samsung refrigerators. A Sears tech came out today and told us it was a common problem with Samsung refrigerators and his brother in law had the same problem. He gave us an estimate of $500! I asked if the replacement parts were the same. He said no, they were revised. So Samsung would rather have their customers take a $500 hit rather than remedy the problem. A real bad company that does not deserve to even trade in the US. Where is the US Consumer Protection Agency?
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Did you ever have any resolution with your fridge issue? We’ve had our fridge for less than a year and two weeks ago started making an obnoxious noise, after a few days of the noise it suddenly stopped. This is when I noticed the temperature in the refrigerator part was 50 degrees!! I’ve been calling CS for a week and they don’t service my area so said they would refun or exchange but who knows how long that will take???? So here I am without a working refrigerator for a week now
Samsung sells Dangerous and Defective exploding washing machines !!!! There so called Customer service department is a maze of incompetent and informationally challenged Personal.!!! I will Never buy Samsung products ever again!!!! I am starting a campaign to BOYCOTT this company….!!!!!
I bought a top loading washer in May of 2015. From the very start the spinning was out of control moving washer out of position. One day it spun so hard the water hose in back flooded my entire laundry room. A service man came and attached hose in back at the cost of 136.10. A month later I get instructions and new overlay that washer has been recalled. I attached new overlay but when using bedding cycle it does not spin clothes satisfactorily. In fact they are so wet that I have to wring by hand. Before wringing by hand I put a heavy load of unsatisfactory wet clothes in dryer. The load was so heavy that it bent the belt shaft in the dryer. This dryer was purchased May of 2015. I now have another service call for dryer at 203.62. I have called the 1866 264 5636 number six times. All I hear is the Manager of Escalation team will call. To date no one has called. I am getting very impatient with Samsung employees.
The offer of 341.00 for a new Samsung or 241.00 for another washer is unacceptable. I have spent 339.72 just in service calls. Please help. I bought these appliances in good faith and in hard earned cash upon my retirement as an educator. If I would have put off parents, administration, students like Samsung has to me I would have been dismissed long ago. This is not what we teach in my school system to be irresponsible . We are taught to stand up to our mistakes and make them right.
You can do it Samsung! Stand up and make it right!!!!
Now it’s another week and no TV news. Was taken out of the market on cyber Monday by a sale from Samsung .com on a TV they knew they were out of.Had sale not been confirmed I would have purchased TV elsewhere.
I would like to express how extremely disappointed and frustrated I am with the Samsung Corporation. I purchased a Samsung refrigerator about four years ago. About a year ago i begin receiving information about purchasing an extended warranty. I did not purchase it at first , and Samsung kept sending me information about buying one. I ignored these solicitations for some time. Then I finally decided it would be a good investment to purchase one. So the time had come for me to utilized the warranty. I have had soooooo much difficulty trying to get everyone on the same page with taking responsibility in HONORING my warranty. I didn’t know that Samsung had sold their warranty to another company/vendor, who would be the one facilitating the repairs/replacement. This whole process has been a NIGHTMARE !!! I was under the impression that the name “Samsung” was on the warranty and that was the one who was standing behind the warranty. I am waiting for someone to come out to repair my refrigerator and right now it seems that it’s going to be about a WEEK before someone comes out to even look at it. Now to be factual my refrigerator had a poorly operating ice maker. Once i finally got someone out to replace the ice maker another problem occurred. Something happened during the installation of the New Ice Maker and the next day my wife discovered that the refrigerator was NOT even working/cooling AT ALL. So unfortunately the seal was damage/broken supposedly. So now my family has no refrigerator capability AT ALL !!!! So I was on the phone for over FOUR HOURS trying to talk to the company who has the warranty , Assurant Solutions, and Samsung to see who was going to be responsible for the repairs. A customer should NOT have to go through this mess in order to get your appliance repaired, in which you paid a considerable amount for the warranty. So all I can say is that I WILL NEVER PURCHASE A SAMSUNG PRODUCT and I will share my disappointment will ALL my friends and everyone who is thinking about purchasing any Samsung products. As most people know “WORD OF MOUTH” is the best advertisement and I will do my best to make sure everyone I come in contact with know the dissatisfaction I have experienced with the Samsung Corporation.
Samsung is offering a very different rebate to Canadian and American washer recall customers. Problems just keep getting worse for this lousy company and their dangerous products. US customers can purchase a different brand of washer and still get a cash rebate. Canadians have to buy another Samsung or they get NOTHING.
This is so not true. I live in the united States bought 2 washers that ended up being on the recall list and after well over 6 months and calling channel 9 news we have still not gotten anywhere. So yeah Samsung just sucks and don’t give a s**t about there customers past or present.
Seems company does not want to honor purchase I made. Have not heard a word about TV on it’s way. Maybe they need to step up to next model to honor sale made.
Just received notice that support team is looking in to honoring there sale of a TV.Hope it is for real.
Bought a TV on cyber Monday and the next day I was given three different reason why I would not be getting a TV.Supposedly no TV’s to deliver. Was told sight gets updated on Sunday.
Wrote to co and received e-mail for new password not help with this cyber Monday sale that was confirmed .As a business owner my word and price is always honored. I’ll still give a week to see if I get a reply.
This letter is to complain about service with many different customer service reps I have spoken to and about your company in general. I’ve been trying for about a month to come up with a resolution to your recent washer recall. My washer is included in the recall, but the model isn’t eligible to be repaired. I’m not sure why and no one can answer this for me. The only solution I have been given is to go and buy another one then wait 8-12 weeks for a rebate check. I’ve also been given the answer “Sorry, that’s your only option, we can’t do anything else for you.” This washer was purchased 3 months ago in August of 2016 and I think it’s absolutely absurd that I need to come up with cash out of my pocket around the holidays to purchase a new washer because the washer your company produced is defective and recalled. What if something mechanically broke on this washer and it is still under warranty? Wouldn’t you fix it or replace it? Then why can’t I get this resolved?
I was in the process of replacing all of my appliances with Samsung as we purchased a new refrigerator for $2000 last year, then the washer. I also refused to buy any Samsung TV’s on sale this Black Friday shopping. At this point, I will never purchase another Samsung because of the extremely poor customer service I’m receiving. I will also not give anyone I know a good recommendation to purchase Samsung products. If the washer that I have currently causes property damage or injury to anyone in my family, you will also be facing a large lawsuit.
I’ve given your company many opportunities to fix this, but I’m being ignored. I had a call in two weeks ago now to have my complaint escalated and no one has returned my call. Someone claiming to be in charge called me a few Saturdays ago, but the following two customer service reps. Stated, he was not a manager. I’m extremely frustrated and I would appreciate a response as soon as possible.
I feel your pain Jen ! The machine I purchased is in recall ! The only reason I even know about it is that I saw the machine exploding on a YouTube video . I immediately reached out to there customer service Department . I was met with a wall of incompetence and informationaly Challenged Company personal. Still waiting for service.
Never Fear Big Daddy Kane is Here for all you consumers who purchased the famous Defective Deadly Exploding washing machines!! For all those who had to deal with Samsungs so called customer service department consisting of personnel who are incompetent and informationaly challenged. The campaign will start at the united Firefighters Union of NY in which I am a proud Rank and file member. I will be speaking at my next monthly union meeting! This meeting will consist of at least 1200 brothers and sisters. I will be informing them of your Deadly and Defective Samsung washing machines.
M. Kane
You couldn’t pay me to have a Samsung product in my house, especially a phone! Long before the Note 7 debacle, Samsung has been burning or exploding phones since the S2 model. My personal experienceis with my 70yr old, wheelchair bound mother. Her S5 was unplugged, and she dozed off. She awoke to excruciating pain. She literally had to peel the phone off of her arm. It was a bloody mess. The service provider insurance does not cover it, and it has taken Samsung 6 months to offer a settlement. If you want, just type Samsung burn in the search engine and you will find that this has been going on for years, all over the globe. Instead of releasing new gimmicks and models, why not fix the fire hazards that plague every model. Make a safe phone.
I purchased a Samsung Gear S2. I had increasing problems with it but I lived with them. Until the Samsung Pay app on the watch stopped working and could only be fixed by hard resetting it (3+ times!). So I called support before the warranty expired. Support agreed there was a problem and had me send it in. It came back with a “new” motherboard and variations of the same communications problems, but it also had one very important new one: it was not possible to update the watch’s programming with the updates that had occurred since the watch’s first release. So not only wasn’t Samsung Pay not working, it couldn’t even be loaded. Technical support said it looks like it needs to be repaired again. It went in and came back with the same issues. This time Samsung Pay reported that something was wrong with my SIM card or my product simply didn’t support Samsung Pay. And it still can’t update from the earliest release of the firmware. I called support who said they would escalate to “Executive Support” and I would get a call back. I called Samsung Pay support who reported that there was a known problem: when you get “new” guts from technical support, it can no longer be updated and Samsung Pay won’t work. They were familiar with the error message but there was nothing they could do about it.
I’ve called and emailed Samsung and when I get a reply, it’s “we’re working on it. Someone will call you.”
What they’ve done with their “repair or replace” warranty is that, unless they provide a NEW, out of the box replacement, it is not possible to repair or replace. In legal terms, the warranty “fails of its essential purpose.”
I’m curious if anyone else has experienced 1) this problem with the Gear S2 product and 2) this complete avoidance by Samsung of living up to their warranties. Please reply if you have. If enough people have experienced this, it may be time to stop waiting and start a class action suit. (And I don’t say that lightly…I’ve never done anything like that before.)
If anyone is trying to post aboiut their television Samsung support will block your posts because they dont want anyone to know about all the issues this page is a joke and you’re wasting your breath
UPDATE: So another month goes by after I was last told to expect a phone call from “Executive Services” in “24-48 hours.” I called Samsung and was told that Executive Services had closed the case, but the technical person confirmed that they never tried to call; they just closed it. After explaining the history all over again and reciting at least 4 prior service numbers, she opened a new service number and told me that Executive Services should be calling me soon. If it weren’t so annoying, it would almost be amusing to see how long they can string this out, I assume in hopes of having me go away.
I purchased an electric range in Feb 2018. Had a heating problem when using the oven. The top front of the stove would get so hot you could not touch it. Service tech came out and checked it at 135 degrees. I FOUND OUT HE IMPROPERLY USED HIS HEAT GUN. I bought a heat gun and checked it at 162 degrees. Recalled samsung. Tech would not come out again. Offered a replacement stove on Sept. 11. Waited and did not hear from samsung until Oct.29. Then was told since 30 days had passed a new inspection was needed. Again no service tech came. Nov. 4 received a call stove would be replaced again. Nov 10 received call stating since I purchased stove from Home Depot only a refund or keep stove was possible. Since the stove was purchased on a sale I would not be able to replace it with the refund. SO I AM STUCK WITH THE STOVE I HAVE.
To whom it may concern:
My name is Kenny Lott and I was recently informed by my wife that there has been a recall on certain Samsung top loader washing machine models, and that the model we purchased in 2013 was in fact on that recall list. This did not surprise me as we have had several repair technicians out to fix a problem that ultimately resulted in the re-wiring of the main control board. This process took a lot of our time and ultimately months to figure out.
The reason I am sending this correspondence now is because I was also informed by my wife that the Samsung Corporation is only willing to refund approximately $150.00 toward the purchase of a new washing machine for my family. This is unacceptable as our current machine is only about three years old and has only functioned properly for about a year, and that is being generous! After speaking with a representative for your company, my wife was instructed to contact LOWES and have the warranty division (we purchased extra protection) send the records concerning the repair issues to the Samsung Company. The reason behind this request was to possibly be allotted a bigger refund with which to purchase a new machine. The problem is that once the information was gathered and LOWES was ready to complete the process, they contacted the Samsung Corporation with the number provided to my wife and the operator on the Samsung end had no record of my wife’s previous conversation, stating they “didn’t have the ability to enter in notes” and couldn’t get a supervisor on the line? How is it that the first person my wife spoke with (from the same 800 number) could enter in notes and speak to a supervisor, but this next person couldn’t? Your company has either intentionally created this overly complex, decentralized call system in order to avoid actually helping your customers or the operator simply lied.
This process of initial contact with Samsung, then LOWES and finally back with Samsung took almost three hours and my wife got absolutely nowhere. Once again, I am not surprised because it took a great length of time to complete the initial process of fixing this machine that is now being recalled. The hassle of dealing with Samsung over a fare refund and the tension within my family due to, yet again, issues with our Samsung washing machine is simply not worth it. I have decided to forgo any further business with your company. This pains me because we are loyal Samsung customers. We have purchased other Samsung products in the past such as televisions, refrigerators, telephones and such, but I will not spend my hard earned money on a company who has no regard for its customers. I just spent more than $2,000.00 on an SUHD television for my family room about two weeks ago and although I love the picture quality and other features, I am returning that television tomorrow.
I am currently a public servant who has also served our nation via its military. I mention this because I know what customer service, a commitment to the community I serve and a solid reputation, is about. I have worked too hard for too long, and have dealt with other manufactures long enough to know when a corporation truly cares about their customer base versus those that just consider them another source of income. I do not intend on dragging this issue on any further with the Samsung Corporation, but I will certainly share my particular story with the BBB, as many rating web sites as possible, social media outlets, my family and my friends. The intent behind this is not to defame the Samsung Corporation, but to warn other hard working American men and women, and to serve as a learning point for other such companies who may run into the same issues with their products and potential customer base.
Thank you for taking the time to acknowledge this feedback and good luck in the future.
I have been a loyal Samsung customer for 20+ years buying every electronic device made by them. Like your wife I have been given the run around by their inept customer service department for the last two months. I will never buy another Samsung product again and will let my family and friends know Samsung does not stand behind their products. I too will contact the BBB thanks to you.
I guess Sony will be the one and only …
Regards, Patricia
Top load washer which can explode,top becomes airborne causing injury and damage ALSO has a pump that can explode and flood your home.notices were sent out,but never fixed .guess what FLOOD.3 ROOMS.they sent dish network a with warning labels if certain materials wash on high speed,top can still come off.i push the start button and run. Ive received no call as promise promised 5 times.have sent doXXXXentation and pics,have pump.have claim no.they will not return or fix the $9000 in damages,and will not cover month of laundry cost or lost personal property.i sent pics of bedding,clothing, cabinet.was told itemized list with replacement cost.case will be put on hold until received . Still waiting for call from their carrier.2 months.if anyone would like to participate in class action suit with me fashfloor at yahoo.com. will call for 10th time tomorrow then ill have to contact home owners,pay deductible and get rate increase.mold is present now so the expense of other home until my house is finished will be added,once doXXXXented by licensed contractor as well.the company will not contact you except to tell you someone will be in touch,stay by your phone
I bought a freg. about 4 years ago and now the ice maker fill down in the freezer WOW . I did get a call and I missed the call . I called back and they said I will get a new call in a few days it never happened . and now the phone call I did get is missing now in the system . and all the number that shows home office is not working now. why don’t the us gov. help us now
on October 31st I called your office twice the first operator put me on hold for 1 and a half hours (90 minutes) and then the line disconnected. the second call I was on hold for 30 minutes while I was transferred twice and then when the manager was supposed to pick up I was left on hold for another hour until it disconnected (90 minutes). is there a note in my file that says put me on hold we don’t want to help this customer. when I switched from Verizon I opened 5 lines with sprint and bought 5 of your phones almost 3000.00 I have a 10” tablet 600.00.
that might not seem like a lot to a company like yours but it is a big cost to my family.
as a company you have not kept any of your promises to me ,9 weeks ago I called and asked you to replace a phone that started to burn on my bed side table while I slept and I was told you would. since then i have been lied to by dozens of your representatives I have been told a phone was shipped , its on the way. yesterday I was actually told by the second operator that since I fixed my phone than you wont send me anything ,that’s when I asked for his manager and I was placed on hold again for another hour.
I financed this phone that started on fire I do not have the finances to buy another phone so I can send you this one and than pray that you will keep your word when no one has for the last 9 weeks.
Friday I am going online to the BBB and filing this complaint along with any social media outlet I can access. I will share my complete notes and phone logs with the names of everyone I spoke to over the last 9 weeks and what they have promised me.
I have been more than understanding with your company, I have never been treated this poorly by any company in the last 40 years than I have by you.
I will not stop contacting you for what I was promised, after what you did to me yesterday I expect you will also block my emails.
download PDF download PDF
1. SEC Global Code of Conduct: Preface
Samsung Electronics aims to be a ‘world leading company’ devoting our human resources and technology to create superior products and services, thereby contributing to a better global society.
To achieve this goal, we share and pursue Samsung Values of『 People, Excellence, Change, Integrity, Co-prosperity 』and the 7 Factors of World Leading Company of『 Dream, Vision & Goal, Creativity & Challenge, Insight & Good Sense, Technology & Information, Trust & Credibility, Speed & Velocity, Change & Innovation 』to be instilled in the individual employees and the organization.
Furthermore, we follow this「Global Code of Conduct」for Samsung Electronics employees in order to comply with laws and ethical practices as well as to express our concrete commitment to social responsibility. This「Global Code of Conduct」will be the guiding standard for everyone in Samsung Electronics, outlining conducts and value judgments in all business activities.
– We endeavor, with a sense of urgent awareness of the fact that we cannot survive without innovation, to achieve future competitiveness in Speedy response to the changes of environment and customer’s demands, by maintaining the sustained attitude of Change & Innovation towards our Dream, Vision & Goal.
– We cultivate Creativity & Challenge, acknowledging that future competitiveness depends on the development of Technology & Information ahead of competitors.
– We aspire to become qualified experts in our field with Insight to foresee the future, and the Good Sense to identify and take advantage of opportunities.
– We create an open culture where senior staff lead and junior staff are encouraged to make decisions and act proactively with a sense of ownership, based on the mutual respect of individuality and Trust & Credibility.
– We pursue co-prosperity by maintaining relationships of Trust with shareholders and business partners, and facilitating sound management thought mutual cooperation.
2. SEC Global Code of Conduct
Principles
Principle 3. We respect customers, shareholders, and employees
3-1. We put priority on customer satisfaction in management activities
The Company will endeavor to reflect and give priority to the requirements and recommendations of customers for the improvement of product design, distribution, and service.
The Company will make every effort to engage with its customers in a polite and equitable manner based on its belief that “Samsung Electronics exists because of its customers”.
The Company will respect the customer’s right to choose by refraining from exaggerated advertisements or coercive sales techniques, which could mislead customers with regard to the quality, function and specifications of product or service.
The Company will endeavor to reach just resolutions of customer-related
Edward
I bought a SAMSUNG refrigerator delivered on August 18th, one week later the ice maker quit working. I have called NUMEROUS times. The “authorized service center” they have working in my area wont answer their phone, etc. FINALLY two weeks ago got them out to the house. They said the diafram needs replaced. Samsung called me last week and asked about the service call. I told them the refrigerator wasnt fixed and the service people should be out this week. GET THIS, she like well, I am authorized by SAMSUNG to offer you $100. cash instead of the repair. WHAT????? Yes, its your choice if you dont have it fixed I can offer you $100. I have asked for a new refrigerator or come get their P.O.S. HORRIBLE CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! DONT BUY BE FOREWARNED
Dear CEO of Samsung,
Good day to you. I am out of no choice to escalate this matter to you. I hope my voice will be heard at this junction.
I am a Samsung mobile supporter, used many types of Samsung hand phones series previously. I am now using Note7. Initially, I am happy with the 1st unit I got. Later the battery issue popped up. A recall for existing unit and a new replacement unit was exchanged on 29th Sept, 2016. Unfortunately, I received a bad replacement unit with a speaker defect product (this defect was confirmed by service center at e-Gate Penang, Malaysia). They claimed will help to replace the speaker part. On top of that I need to hand over the phone to them for 1-2 weeks’. This is not a fair deal, I receive new unit only about 1 weeks. I think it should be a new unit change rather than repairing through new part replacement. After repairing, my phone will no longer a virgin unit. Furthermore, after replacement, tendency of other component breaking might be high as well. Meantime, I need to bear without hand phone within these duration, without considering those inconveniences which may possibly arise on me. I am requesting a change of new unit as this is purely Samsung product defect.
I logged a chat session with Samsung Service Center, however session end without any conclusion or resolution on my escalation case. I called to Service Center, issue was not resolved as well. I request to escalate the matter to next level who is the decision maker on my matter, regrettably, the contact center personal feedback they can’t do so. Later, they tried to escalate to next level, the next level PIC not available. I would like to provide my contact number, and get the next level escalation PIC to call me back. The contact center personal feedback they couldn’t do so. I asked for the person who take my call to email the complaint details and confirmation of changing a new device for me. They feedback they don’t have email access. I request for direct or phone extension number, they claimed they don’t have. Worse case, they shared this is the procedure. Procedure is to ensure standardization, however this doesn’t mean application to all scenarios. They should proactively think out of box for better solution to maximize the customer satisfaction and continue to gain back customer’s trust and loyalty. Sadly to share, they best solution they can provide is just a report number: 1133564442.
With all the above obstacles faced, I don’t really feel the sincerity of Samsung in resolving my issue, though I shared all those inconveniences caused. I am now totally unhappy and disappointed with both Samsung products and customer service which provided.
Hope to hear a good news from you very soon.
Do not buy samsung. …..phone got an update and then shut off and never turned back on. ..contacted customer diservice and they are the worst I’ve come across. …don’t care about their customers nor their products
I just purchased a new 4K SUHD TV about 90 days ago. I am having issues with my apps working correctly after the latest update. I have called Samsung everyday for a week. They would log in and get it to work but if I turn my TV off it does the same thing again. I checked my internet speed and with the companies that have the apps but no fix. I went online and found 100s of Samsung users with the same issue. All of them stated the only way to fix it was to have the main board replaced. During one of my last calls I asked for a supervisor, when he got on the phone he was rude and condisending. He made it quite clear that he thought I was stupid and had no idea of what the problem really was. He also made it clear that he was the man and there for knew more than a little woman. I asked to speak to his manager and requested an apology from the guy. I was to receive it within two weeks it never came. I will be calling corporate to voice my complaint and post how poorly I was treated on all forms of social media.
If anyone is trying to post about their television Samsung support will ignore your posts because they dont want anyone to know about all the issues. This page is a joke and you’re wasting your breath Samsung has know about it’s issusse like the power capacitors malfuncting for over a decade! So much so they don’t bother offering part sales except through a third party because the expense of running such a department would detract from their bottom line! And let’s face it folks that’s what it’s about,,,,the bottom line not the consumer!
Escalation process with customer call back needed @ support
My Note 4 is in your repair center at this time. It has been in for repair since 27 August 2016 it is now 12 Sept 2016. I believe it has been lost.
I have called several times to find out why it was taking so long. I am a very dissatisfied customer.
You need to make it possible for your support people to escalate an issue with one contact that is able to call and receive calls from the customer. The worst part of this whole situation is I spent hour and hours on the phone trying to resolve this issue. If there were a procedure to allow two way communication I believe it would help to resolve this. This experience will weigh heavily & very negatively on my next phone purchase.
SAMSUNG GEARFIT SMART WATCH
STUCK IN REBOOTING MODE SINCE END OF MAY. I HAVE BEEN TALKING TO REPRESENTATIVES FROM SAMSUNG SINCE JUNE. I HAVE BEEN GETTING THE RUN AROUND EVRY SINCE FROM GOING TO BESTBUY TO NUMEROUS PHONE CALLS WITH SAMSUNG. I RECEIVED THE WATCH AS A BIRTHDAY GIFT DECEMBER 15, 2015 AND IT WAS PURCHASED NOVEMBER 22, 2015. ACCORDING TO SAMSUNG REPS, THE FACTORY WARRANTY EXPIRED NOVEMBER 15, 2015. SOMEONE PLEASE GIVE GUIDANCE?????????? SICK AND TIRED OF COMPANIES RIPPING PEOPLE OFF??????
I hate Metro PCS service and Samsung. I bought a Samsung Galaxy and the battery seems to disconnect from the phone. I have to open the back and take the battery out and put it back in to make the phone work? Metro, the insurance company and Samsung, Inc will not help. Metro said call the ins. company and they say if my phone has not been physically damaged they will not help. No I did not drop it, get it wet and put iit extreme heat. The Insurance company says to call Samsung. Samsung says mail it in and if they do not find any physical damage they will try to fix it and return it to me. In the meantime I do not have a phone. What happened to days of customer service and pride in your product? All I want is the phone that I bought to work. No run-a-round. Just my phone that works.
Does anyone out there have the same problem?
I have been attempting to contact the Office of the President. We had a technician come out and tell me our dryer caught on fire due to a faulty part. I have then had different members of ECR tell me that Samsung both denied and approved an accommodation for us. It is nearing a month without being able to get any answer and once I told ECR of my intention to contact the Office of the President, Montez from ECR told me that my entire account has been put on hold.
PLEASE help me. Our house has a terrible burnt smell and we are not allowed to get rid of the dryer. The technician who came to our house and the owner of the technicians company has offered to go to bat for us. I have even put in a ticket with the BBB (301-133-512) in an attempt to get someone to contact me.
PLEASE HELP ME…..the burnt smell is permeating into our house and a faulting housing caused the fire.
I am with you guys I had a horrible experience with Samsung total was a total waste of my time and money[ I WILL NEVER EVER GET SAMSUNG AGAIN].
I have purchased many samsung products (cell phones, always upgrade w/a samsung, 70″ smart TV, 4500Gig DJ System and an entire Stainless Steel Kitchen suite) I “thought” Samsung were leaders in the technology industry…apparently I was wrong.
The glass on my flattop range cracked while my husband was boiling eggs…the unit was Manufactured Nov. 2015 hence, we’ve owned it less than a year. 2 weeks of going back and forth, Samsung is refusing to honor their warranty claiming “we” damaged it…what!!! from boiling a pot of eggs!!!…needless to say I am VERY disappointed.
I am going to file as many complaints as a consumer possibly can and a civil suit if I’m able to do so…not only will I never BUY another Samsung product because of the horrible customer service and run around they put me through…I don’t want to even own Samsung products…I should have stuck with Frigidaire, lesson learned???
I purchased a Galaxy 6s at the end of March. The phone took on some moisture two weeks ago. The phone is under warranty. I shipped the phone to have it repaired. I had been waiting for at least a week to hear something . I finally called and was told the phone had a crack on the camera lens, and evidence of impact on the sides. This is not true, the phone was packaged and sent without any physical damage. They want me to pay $70.00 to fix it. I spoke to a tech supervisor (Jessica id # RSISUP006) who was entirely no help. She was not a professional. She just kept saying, “you need to pay”. This is ridiculous. Samsung is a disappointment. I wish I had read these comments before purchasing.
I am sick and tired of talking to these people. I bought the s7 edge and was supposed to get a gear vr and 1 year of netflix. They said it would be 4-6 weeks till my gifts arrived I have been waiting 18 weeks and called so many times I ask to speak to a manager and they say they are busy and I have to schedule a call back. No one has called me back I’ve scheduled several call backs they can’t fix the problem and I don’t know who else I can call to fix the bull.
I’m with you Eddie. I purchased the exact phone and supposed to have received a TV from date of purchase 4/15/16 and I have nothing as of yet. Just told today that I don’t qualify but Samsung couldn’t give a reason. I’m going to contact my lawyer, I feel like they are false advertising.
THIS IS THE BIGGEST BUNCH OF BULLSH*T I HAVE ever delt with I had a service rep talk for 3 minutes and the hung up on me because it was time fro him to go home THIS SUPPORT ON ALL PRODUCTS SH** HOLE NEED/ 27/7 I will return this SH*** AND NEVER BUY and let all NEWS MEDIDA I know about this PUNK COMPANY.
I bought a new samsung side by side.
After only 5 years the freezor is not working properly.
I called Samsung customer service and after and hour on the phone between 4 reps and on hold I got no cooperation.
What a disappointment.
Here is the phone number at Pride logic or something of that nature that has all of the notes in my complaint that I’ve called about the TV.18887956442
I will also send you a copy of all the emails I receive approving my TV in stating that someone was going to contact me and no one ever contacted me I’m going to copy all the emails that I received and send them to you and I still have yet to receive the TV.
Sent from my Sprint Samsung Galaxy S® 6.
——– Original message ——–
From: Samsung Support
Date: 6/10/16 4:25 PM (GMT-05:00)
To: NWOODS1015 at MSN.COM
Subject: Re: Your Samsung Promotion Letter
Dear Valued Customer,
Thank you for contacting Samsung Electronics America, Office of the President. We appreciate the opportunity to respond to your concerns.
Samsung believes in building quality products and we apologize that all of your expectations have not been met. We value our relationship and are committed to providing the highest level of service simply because our customers deserve it.
The feedback you provided is vital to Samsung and our commitment and dedication to our products and services. We will utilize your feedback to consider possible changes and enhancement to our current policies and procedures.
We were not able to find you with contact you provided. Please provide all contact information used during the promotion.
Please contact us if you should have any other concerns you would like to bring to our attention.
Best regards,
SEA Office of the President
From: Nicole Woods [mailto:nwoods1015 at msn.com]
Sent: Thursday, June 09, 2016 10:31 AM
To: SEA VOC Office Of President
Subject:
Good afternoon my name is Nicole Woods I signed up for a promotion back in December to free to receive a free TV I have spent over 20 hours on the phone multiple phone calls never received the TV approved multiple times receive tons of emails promise a phone call never received the phone call never received the TV never received the tracking number and I would like to speak to someone regarding this issue I received the email saying that they are not going to help me with receiving my TV if the TV was lost stolen or never received or damage that I’m not going to receive a TV in there not going to help me with this I would like to speak to someone by phone as soon as possible regarding this issue if I do not speak to someone within the next 2 days I will be reporting you guys to the Federal Trade Commission and I will go to social media on Samsung regarding this promotion my phone number is 517-574-XXXXX
Sent from my Sprint Samsung Galaxy S® 6.
——– Original message ——–
From: Nicole Woods
Date: 6/10/16 9:55 PM (GMT-05:00)
To: sea.support at samsung.com
Subject: RE: Your Samsung Promotion Letter
From: customersupport at prizelogic.com
To: nwoods1015 at msn.com
Date: Wed, 2 Mar 2016 13:47:10 -0500
Subject: {329554} TV promotion
–reply above this line–
Your ticket has been submitted successfully. One of our support gurus will get back to you shortly.
I still haven’t received my TV
Sent from my Sprint Samsung Galaxy S® 6.
Nicole Woods
—
NOTE: When replying to this email please leave the subject-line intact.
Sent from my Sprint Samsung Galaxy S® 6.
——– Original message ——–
From: Samsung Support
Date: 6/10/16 4:25 PM (GMT-05:00)
To: NWOODS1015 at MSN.COM
Subject: Re: Your Samsung Promotion Letter
Dear Valued Customer,
Thank you for contacting Samsung Electronics America, Office of the President. We appreciate the opportunity to respond to your concerns.
Samsung believes in building quality products and we apologize that all of your expectations have not been met. We value our relationship and are committed to providing the highest level of service simply because our customers deserve it.
The feedback you provided is vital to Samsung and our commitment and dedication to our products and services. We will utilize your feedback to consider possible changes and enhancement to our current policies and procedures.
We were not able to find you with contact you provided. Please provide all contact information used during the promotion.
Please contact us if you should have any other concerns you would like to bring to our attention.
Best regards,
SEA Office of the President
From: Nicole Woods [mailto:nwoods1015 at msn.com]
Sent: Thursday, June 09, 2016 10:31 AM
To: SEA VOC Office Of President
Subject:
Good afternoon my name is Nicole Woods I signed up for a promotion back in December to free to receive a free TV I have spent over 20 hours on the phone multiple phone calls never received the TV approved multiple times receive tons of emails promise a phone call never received the phone call never received the TV never received the tracking number and I would like to speak to someone regarding this issue I received the email saying that they are not going to help me with receiving my TV if the TV was lost stolen or never received or damage that I’m not going to receive a TV in there not going to help me with this I would like to speak to someone by phone as soon as possible regarding this issue if I do not speak to someone within the next 2 days I will be reporting you guys to the Federal Trade Commission and I will go to social media on Samsung regarding this promotion
Hello I signed up for a promotion to get a free TV back in December holiday sales promotion for 32 inch TV would you get a Samsung phone I’m going to text you guys these emails I’ve never received it TV it’s been over 6 months and not you guys are talking about you’re not going to help me and I’m not going to get a TV if it was lost stolen or damaged and nobody is willing to help me I am going to report you guys to the FTC.
Hello my name is Nicole Woods I signed up for a promotion to get a free TV back in December holiday sales promotion for 32 inch TV would you get a Samsung phone I’m going to text you guys these emails I’ve never received it TV it’s been over 6 months and not you guys are talking about you’re not going to help me and I’m not going to get a TV if it was lost stolen or damaged and nobody is willing to help me I am going to report you guys to the FTC. My phone number is 517-574-XXXXX
Good morning. I am very disappointed at Samsung at the moment and I hope that you can rectify the problem in a fast and efficient manner.
I had pre-ordered my Samsung Galaxy 7 Edge through Verizon to take advantage of the free products being offered at the time, the Gear VR goggles or the Gear S2 watch. When my phone arrived in early March I completed and sent in the necessary doXXXXents and ordered the Gear S2 watch. After waiting 3 months and making several phone calls to 888-795-6442 to find out the status of my order and being assured that the watch was, indeed ordered, I received the VR goggles yesterday. I am not happy and the goggles are worthless to me.
There was nothing wrong with my previous phone and I upgraded solely for the purpose of taking advantage of the “Free” offer and wanted the watch. I have purchased a great number of Samsung products in the past, ( 2 phones, a table, 2 televisions) but I assure you that as much as I like and have been satisfied with your products, I would have to think differently going forward.
Please advise as to who I need to contact to return the VR goggles and to receive the Gear S2 watch that I ordered and want.
A very unhappy customer at this time.
I am having the same issue as other have mentioned. My French door refrigerator that I bought in February also has the freezing issue. I have defrosted it twice to get rid of the ice build-up but cannot take it anymore and have to call a repair service for a unit I paid almost $2,000 for just over a year ago. I am an extremely UNSATISFIED customer! From what I have read, Samsung is aware and it sounds like a manufacturer defect. You need to stand behind your product and correct the issue. So disappointing. I only wish I could join the class action law suit that I read about.
Our 4 year old Samsung French door refrigerator (model # RF217ACWP)is suffering the same freezing-over issues as the dozens I’ve been reading about on the Internet. This is the second time I’ve had to defrost it but it now needs parts and repair. How do I get reimbursed for the parts and labor?
how can I remove t seris apps from samsung shv e-160s
how can i run pes2012 my device….. and update t store in Bangladesh
will make this short i purchased the s7 edge to get the watch free.i recieved confirmation …few weeks later i recieved conf that i was getting the gear vr instead… i called sat on the phone for long periods at a time …..one lady told me it is whats it it..lol so layer in conversation they finally switched me back to watch ,now about month later i recieved the gear vr …today i called and crystal tells me i need to call another number i told her i wanted cooperates so shes looking as i sit on phone for 40 mins then i get transfered to At&t lol….
.THIS WAS / IS FALSE ADVERTISEMENT
i will get to the bottom of this…..
I just bought a new galaxy 7 2 weeks ago and put it in a case. I dropped it 1 time and the phone shattered. Now no one wants to replace your so called industructable phones. This phone has been misrepresented in so many ways. We were told that the screen was unbreakable and waterproof. I am so frustrated and up to now always enjoyed the products but now I don’t think I will ever by another. I’m furious.
I have a WiFi tablet the 2014 2nd edition I have had it fixed twice for the same problem, which is it not charging right can take around 24 hours to charge up. After the o/s update to 5.1.1 it now locks up rendomly called the extended warr. depth to send it back a 3rd tim, they claim they can’t find it in there system, even though they have “fixed” once already. So I called tech support and the sent to some executive action team or something that told me even though it was out of factory warr, they would swap it out. Told me someone would contact me within a few days to setup the swap a week later I called again and was then told I would be contacted in 3 to 5 work day so after that time was up I called back again and told someone would call me within 1 to 2 days, so today is the 2nd day and I”ll bet I call them again. My wife has the same table t and it works fine. They are really pis sing me off, I have spent at least 3 hours on the phone so far. I guess I will send a letter to Corp headquarters and company that way if need be. Too bad they can’t just do the swap. Maybe someone will c all or contact me after this but not going to hold my breathwaiting. Bad service people.
I have the same problems you are having but with a phone. Did you get yours swapped out?
I have sent it back for “repair” twice and was told the third time that they would call for a swap it out and when they didn’t call I called back and was told again someone would contact me the next day. No call 4 days later. I was trying to be patient but with my phone is still getting very hot and dropping calls at that point.
I am on the phone with them again and on my third transfer to find out if they have a phone to swap out in their warehouse.
Bought a frig 2 months ago and ice maker has never worked . Support is terrible as no one cares and gives a crap . Do not buy Samsung products the support is non existence . We need products made in USA
My boyfriend and I own 2 Samsung 60″ flat screen smart tvs and he has the Samsung Galaxy S6 Edge Plus phone. We have no complaints about the products at all. Our complaint is with the fact that Samsung, for whatever reason; has employed someone like Lil’ Wayne to be in their tv commercials. Just that fact alone will keep us from ever buying another Samsung product again.
I have been a loyal Samsung user for years. I am absolutely disgusted that Samsung would have the audacity to put someone in their commercials that would disrespect the American flag. Shame on you Samsung. I too will no longer support your company. I am disgusted.
Bought a smart 55″ TV on FEBRUARY 3, 2015 and everything worked perfect for the first 5 months, then we started having issues with the remote, they sent us a new one and still having the same issue of it not wanting to work. Then the issue got worse. It would randomly restart itself. Got ahold of customer service and they sent a repair tech out and he replaced the main board. It started to work correctly again. 3 months later, same issue. They sent someone out again and this time replaced every single piece possible. Now here we are just over a year later and more issues. The TV will lose all sound and will get a bunch of pixilated lines throughout the whole picture and it will make a humming noise and then shut off. It won’t turn back on for another 5 min we called customer support and said they can’t do anything. The best they could do is take care of parts and we would have to pay for labor. It’s ridiculous. Very thing was replaced and there is nothing they will do. We even told them that if they could refund us the money or something, we would pay the difference for a new TV and nothing. Never again will I ever buy a Samsung tv. NEVER AGAIN!!!!!
I am frustrated with the lack of support and integrity from Samsung. It is a throw away product company. You buy them and just have to know that they will not last and you will be throwing them away soon. I will never buy another Samsung anything ever again. Only American made! I bought a Samsung front load washer and dryer less than 5 years ago. The dryer had to have a sensor replaced within the first two years. The washer has now quit working. My husband took it apart and was going to repair it also like he did the dryer. It had a broken spider, the thing that turns the drum, and the rubber seal had stripped. The parts were going to be around $200. We decided to check on Craigslist for the parts or a replacement machine for about the same price. There were all kinds of them but with something wrong with them other than our problem. We decided not to fix it because that meant something else would most likely go out next. My mother had recently passed away and she had a Whirlpool washer that is 15 years old, she still had the receipt where she had purchased it in her paperwork, so we went 2 1/2 hours away to get it. It is working great. I will probably still get more years out of it than I did out of my Samsung one. What a crappy company that does not back there products or make quality products. They wanted to charge me for the out of warranty repairman to come and for all the parts and labor to fix it. I paid 1,652 for the washer, dryer, and 2 pedestals. My mom’s receipt was for $297 for each, the washer and dryer. $600 something plus tax. Ridiculous! I just wanted them to send the parts at no cost and my husband was going to repair it. They would not even do that. Said I had to go to an authorized dealer and get the parts and pay for them myself. NO MORE SAMSUNG PRODUCTS FOR ME EVER!!!!!
I bought a washer from Samsung & the lid & control panel has turned black. I have tried to resolve this matter with everyone.So my only recourse is to put it out on Social Media how defected your products are. I’m through with the phone calls. I have other things to do in a day than to sit on the phone waiting for someone to answer . I will never buy anything that has SAMSUNG on the front of it. Your products Suck. This is why everyone should buy” American” made products.
The question is anything made in the USA anymore?
I don’t think so.
It’s sad.
I am absolutely disgusted in Samsung customer service! Ive been a customer for years buying their products. recently buying a $ 800.00 Note 5. My stupid s-pen falls out on its own, when the spen is not in place the battery on the phone wares down quickly, getting promps to place spen back in its holder. I did a google regarding this problem and to find out that I am not the only one that has had this problem with this product. 3 months ago I contacted their customer service dept after being on the phone with 10 reps all over the world and finally landed at their escalating dept 2 hrs later saying that they will send me out a replacement S-pen. well it has not happened, ive called on my day offs many of times, waited on the phone for half hours at a time, then getting disconnected. I swear they are doing this on purpose. i called their USA corporate line, no one picks up the phone, you leave a message no one calls you back. Ive spent lots of money with this company and this is the Thanks that we get. To me they are only out for your money and to screw over Americans. The Better Business Bearu and the attorney General says they have too many complaints regarding their products and mishaps on the way they operate their company, they told me to get in line in at my complaint. Samsung you owe it to us, some one from corporate contact me!
Everyone need to report them to the the Federal Trade Commission at 887-382-4357
I am a fed up customer! I had thousands of dollars in damages to my home on 1/11/16 due to a faulty drain pump that Samsung was well aware of. They had already come up with a relocation kit for this problem to bad I wasn’t ever notified of this. So the drain pump shredded off and an entire full tub of water flooded my house. My floors, drywall, master bedroom carpet and furniture all was touched. I made a claim with Samsung electronics sent Samsung all the requested doXXXXentation they were needing. My claim supposedly was sent to corporate which then sent my claim off to their Insurance carrier. Which no one can give me ANY INFO as to who they are so I can follow up. I call every other day and get told the same crap by the escalated customer service team. “I will send an email to the claims department” I’m tired of hearing that! I’m tired of getting off work and sitting on hold hoping to get some type of answer this time! I should not be contacting you all. Samsung had a faulty product that caused a lot of damage to my home. I want someone to follow up with me!!! Today! It is tmSamsung’s job to rectify this situation and get my home back in order. I have 2 children with asthma and we are living on concrete flooring with dust everywhere. This is not good for their health. I’ve truly been pretty patient and I hope to not have to involve the lawyers. Someone contact me and tell me when this nightmare is going to be over.
My entire home is run by Samsung products! My washer still doesn’t work even after they put in the relocation kit. SO NOW I HAVE TO SPEND MORE MONEY BECAUSE YOUR MISTAKE!
FIX IT!
EEvery 11 months My samsung LED TV 32 Inch always get Problem.Of backlight. company has planned to earn money from single customer. EEvery year I Had lost Faith In samsung Brand I feel you really dont
care for customers. Plz return mymoney back I feel Like cheated.
.
Wow look at all the comments about Samsung Televisions. Well add me to the list. Samsung is FULL OF CRAP!!! They sell us these TV’s and if you just blow on them all these pixel colored lines start to show up. I will never, never, never, never, never buy another item that says Samsung on it. They would not even help me. I am f*&cking angry right now. They sent one of their people out to my house and told me that I damaged my own 60 inch television. NOW WHY WOULD I DO THAT!!! Samsung is bull@!t.
I am VERY disappointed in the service i have received (or lack thereof) over the past holiday. I purchased the 32 inch J5205 for my husband as a christmas gift on 11/30. He didnt open the box until 12/26. When he opened it, the pixels were COMPLETELY shattered in the t.v. I immediately called and received a ticket number and emailed what was requested. I also entered a claim with fedex online (who eventually told me that it was the job of the shipper to file the claim). When my husband spoke to a rep, he was told that we only had 30 days (ti wa snow after the new year at this point), which i find absurd because the website does not have that info in visible sight and during the holidays, it should be longer. Now they asked for more pictures (01/04)that we sent (01/04) and we heard nothing back until 01/13 where the rep says she tried to get a replacement t.v but it was denied and the solution was to purchase another tv and once it ships, I would be refunded the difference. I immediately responded for clarification because I read it as i am now going to be out of $250 and have to pay for a new t.v!!! now why would i take a chance and order another t.v from your website to have the same issue occur? Either the t.v left the warehouse damaged or fedex damaged it. To this day, 01/19 @ 11:51 am, NO ONE has contacted either one of us. So we are sitting here with a t.v that he did not even have the pleasure of using. I need assistance ASAP.
Thank you
I AM A VERY DISAPPOINTED CUSTOMER I CALLED FOR SERVICE PRIOR TO THE DATE OF FACTORY WARRANTY EXP DATE FOR SERVICE. NO ONE KNOWS HOW TO HELP ME WITH MY COMPLAINT. MY WASHING MACHINE HAD MORE PROBLEMS THAN ANY OTHER AND WAS THE MOST EXPENSIVE. ( IT SAYS 10 YEAR WARRANTY) PLEASE SOMEONE FROM THE CORPORATE OFFICE CONTACT ME THROUGH EMAIL SO THIS PROBLEM COULD BE SOLVED. CUSTOMER SERVICE OFFICE DID NOT HELP ME AT ALL.
THANKS
Hi there, My parents are going thru the same thing with both washer and dryer.. 1 year 4 days to the date of purchase both went out had to call the extended warranty that we got on it and that was a joke too! They would not file a claim until we recorded the noises it was making. The company that they use locally is more of a joke Mel Appliances. Took them over a month to come out the 1st time. Ordered the part but of course they ordered the incorrect ones. (this started December 7 2015. To this day are dryer is still making load noises. They said it is fixed and we told them Nooo!! Guess what they want to hear a recording of it. Nobody wants to own up to the crap that they build now! I have not even attempted Corp. but by reading all of these post we do not have a chance in hell to get our appliances fixed. These washer and dyers are not cheap! I would never recommend Samsung to anyone. So sad how Samsung will not own up to the mistakes.
hello my name is Troy Knight email ToyXXXXXXXX. my problem is i have a galaxy note 5 model number sm-n920a att. i was on the phone saturday night with tech support who informed me to clear the cache. when that didnt work he informed me to do a factory reset of the divice. i did what he said then i had trouble getting past the samsumng boot logo. then i was told to go into recovery mode to do a factory reset from there and now the phone wont turn on at all. ive been with samsung since 2005 and i have a platinum level service which states and was also told by a supervisor i could get a replacement phone until mine is either fixed or they(samsung) would send me a divice first without me having to ship mine first or be without a device being that i use it for work. ive lost all my contacts and spreadsheets since my phone wont turn on. if samsung wont honor what they say on the samsung web page for platinum level members or loyal customers, why is it up? ive been very loyal but this is very bad business on samsungs behalf. im actually thinking of taking my business to someone else.
Samsung america suck. These cheese head can’t do anything right. I was a loyal customer of samsung, no more.
I bought an Android samsung cellphone LESS than 1 year ago- the battery doesn’t hold a charge any more- only 8 months later- I called customer service and the lady told me I needed to send my battery to them and they will troubleshoot the battery– to make sure it is the battery- and then send me a new battery — I have to go 7 DAYS without my phone because I need to send them my battery FIRST !!!! ITS UNDER WARRANTY FOR 1 YEAR !!!!!!!! WTF !! I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT AGAIN !!!!
Seeking compensation from Samsung for significant additional expenses incurred because of a defective 60″ UHD 4K, SMART TV. It was mounted on a wall, then dismounted, repackaged and returned to the retailer, no replacement models available, forced to pay $250 more for a different model, plus pay the istallers for three service calls on 3 seperate days: 1. mount it on a wall 2. dismount defective model 3. mount the new model.
Long, ardous, stressful and expensive procedure.
Requesting reembursement of $250 for a more expensive TV plus $150 for the secondary installment. Total amount requested: $400.
Sincerely,
Lidia
An Unsatisfied Customer
I have a question.
Why will you not warranty your S6 active for water damage. You and AT&T ran ads showing it in a bath tub, being hosed down with water, and sitting in a bowl of cereal. After all that it worked fine. Mine got rained on for 10 seconds and is now a bigger piece of crap than it was. But wait the funny part is no one will fix the phone cause it has water damage. Ha ha you see, a phone you ran ads showing it to be water resistant, you also included in its warranty book on page 2 that it is water resistant up to 1.5 meters for 30 min. I have looked everywhere but can’t find where it says you can put it in the tub, spray it with a water hose, or drop it in your cereal but what ever you do don’t go in the rain. Can you please explain to me how this is ok. Your product does not hold up to your ads so yes you are responsible to replace it. I look forward to your response.
Purchased Samsung washer & dryer at Lowes March 2014. In July the washer went out, so called support and came right out to fix. Well needless to say the quick wash light indicator does not work. So called support in November to come out and I have to send a copy of my receipt to show purchase. The customer service rep stated my washer was out of warranty only showing manufacturer warranty and I have not registered my washer. I always register my appliance online. So I submitted a copy of the receipt only for them to tell me they need to see the total of what I purchased. How ridiculous. Samsung does not need to see everything that I purchased from Lowes. I’ve been calling to speak with a supervisor ever since and waiting on hold for extensive times with no resolution. I can admit I missed a callback from a supervisor, but they did not give me a direct line nor a resolution to my problem. I will NEVER purchase another product from Samsung and make sure I let others know how HORRIBLE their customer service is.
I meant March 2015 is when I made the purchase.
I will never by a Samsung Product again. I purchased a Samsung Smart TV with a 3 year extended warranty. The TV had a green vertical line running down the center of the TV. I reported the problem within the warranty period. They refuse to fix it because by the time I could get a service representative to come out to fix it, the warranty expired. Therefore they are claiming it is not longer under warranty even though the problem was reported months in advance of the warranty’s expiration. I paid $460 for the extended warranty. It is like a robbery without a gun. The Samsung Customer Service Department is a disgrace. Back to Sony for me.
you and I both, it a shame when purchase a Samsung product for so much money (Samsung products are not cheap) and you cannot get any durability out of it. lasted just a few months or a year or two. In addition to that when you call their support staff it pure lies and running around.
We should boycott their products
I am disgusted by the customer service I have received from Samsung. I have been on the phone for hours at a time for the past month and Samsung has still not resolved my issue. It seems that either your people lack training or they do exactly as they are told-not to provide good customer service.
Hello
I bought a 55HU6900 serie Led TV on 11 September 2015 from one of the seller in Turkey (Vatan Computer -Rize) with discount price. The service operated the TV on 17 September 2015. After a short period of time(10 October 2015) there has been a discolour on two spots of the screen. Suddenly I have contacted to service.They have helped and contacted with Samsung Turkey. Finally Samsung Turkey accepted the return of the TV and forwarded me to the same seller. The seller has initiated to reissue my invoice due to not having the item in their stock which I did not accept.Because I will pay extra money to get the same type TV. The TV is available on the market in Turkey even if it has not been manufactured at Samsung. When I bought the TV nobody has told me that this product is no longer available in Samsung. They gave the guarantee but for a product which never exists.This is very strange.
I have contacted with Customer Arbitration Committe and they have told me that your product has to be given if it is available in Turkey no matter in different seller. I do not want to get this solved by committe and court after a period of time. Samsung Tukey and Vatan Computer did not help me. This will be my last resort before going to court. I need your assistance on getting a brand one TV or a TV with the same size and specifications. I trust you will assist me in this conflict.
Spent a lot of money on a 3 days smart TV which is just out of warranty. What a piece of crap . They will do nothing to fix it. My 10 year old Sony just keeps on working. They have problems and refuse to take care of the customers. So guess we should all stop buying samsung.
Am in a nightmare scenario trying to get Samsung to honor their contractual agreement for an extended warranty ($381.59) for a $2500+ TV. It has been two days of speaking with 7+ customer service representatives and, literally, hours on hold. Was told by the last representative that Samsung didn’t have anyone in the area who worked with extended warranties!! Do I need an attorney to get Samsung to honor their contract? Ridiculous. Have tried to reach a manager but haven’t been able to do so as their personnel just puts me back in the phone mail loop which goes right back to their call center!!
I have always purchased Samsung products. I have a fridge, microwave that broke in less then a year, smart TV, washer, dryer, tablet and cell phones. I was always the person that got the older model phone and paid $1 or just tax. I told myself for my next upgrade that I would treat myself and get the newest model…the s6 edge!! Big mistake!!! It just completely crashed 4 months after the purchase. I sent it in to Samsung for repair and asked them to try to save my pictures and they refused. I lost 4 months of memories with children! My daughters first day of school…GONE!! They were so insensitive and didn’t even care!! I felt like I was punished for getting a new phone!!! I talked to a few different people…no apologies of any kind. When I told one of the customers service people that my next phone purchase would be an I phone…she says “miss, technology does break down.” And I asked her if she thought it was normal that a new cell phone broke in four months…she had nothing to say. This is bullsh××! I am devestated that I lost everything! And all I reached was dead ends!!!!!!!! I received an email for a survey about my experience and I voiced my opinion. I haven’t heard anything back!! I think I will file a complaint with the bbb!!
I have a Samsung 4 I plug into wall and it smoked and burned me I just bought in August, I have been calling for hours, sent phone in NO response. Could have burned my home down. They said they were sending new phone they did not. Dishonest company.
NEVER NEVER BUY A SAMSUNG! !! I was on the phone for over 2 hours and No One stood by their product. I had a manager hang up on me. The S5 is wothless!! I asked for an upgrade and Sereta who identified herself as being under the CEO was wothless!!
I here 2 phones that don’t work and she wants to troubleshoot them. This company IS A JOKE! !#
Never again! I went to Samsung’s website to purchase a printer. It said “backordered” so I called & asked a lady how long I’d have to wait. She said “Oh about a week”, so I ordered it. Three weeks later I called to see where it was, the hold time was 20 minutes! I emailed was told it wasn’t released yet and could be any time – blew me off. I called and a CSR told me she’d email me a release date. She NEVER did. I called a week later & told them I was lied to & when is the release date. The hold time this time was 26 minutes. Again, they told me they had no idea. I am without a printer for my business thanks to their lie, misinformation, & blow off. I plan to give them 1 star on Yelp & anywhere else I can think of. I am so ticked. I will never order a Samsung product again. I looked up their corporate #, but it just leads you back to the customer service #. Shame.
We purchased a stainless steel four burner stove in February of 2015. The floor of the stove had a piece of aluminum foil for easy clean up purposes. Did you ever hear of a stove that disintegrates the foil (and not speaking of 450 degrees temperature) leaving strips and fragments of foil that are burned into the floor of the stove and cannot be removed! This is a new stove!!! What a huge disappointment.
Dear Samsung, I have a Galaxy 3 8.0 Tablet. I have had the tablet for 21 months. Recently the battery quit charging, and I couldn’t use the tablet while the charger was plugged in. I installed a new battery and it won’t charge. I’m using the charger that came with the tablet. I have also tried many other chargers. I called Tech. Support and was told it was either the charging port or the motherboard. I installed a new charging port and it still doesn’t charge. I have found ( through researching this issue) that the is a common problem with these tablets. I have always thought of Samsung as a quality product. I don’t think something should just stop working within in two years of purchase or just after the warranty expires. I think Samsung should replace my tablet, or correct the charging issue which is common, with no charge to me.
TV model LNT3242HX/XAA ver cm13.
Capacitor Problem.
ticket # 5112678614
The TV does not turn on because the capacitor (started to leak or blown up).
Samsung claim that the tv is out of warranty therefore, they are not responsible for the capacitor problem on the tv. My old tv is 20 years old and never had capacitor problem.
I will not longer support a company that does not stand behind it product with my money.
I bought a 24 inch tv several months ago, suddenly it began to loose pixels it had large circles on the screen. After numerous calls to customer non service they sent me a shipping label to send to n. Jersey. It would not download. 2 trips to ups and 50 dollars later it went to n. Jersey..came back and 5 weeks later same problem. When I call customer non service they want me to repeat all steps again! Not they may get the tv back in small pieces since it is worthless anyway.
I have used nothing but Samsung products since I started using cell phones, and
i am 69 years old. Currently I have the Note4 and Galaxy 4 active, BUT I will try the I Phone next time because of one thing you do that has no possible explanation. Adding the “Touch Whiz” what ever the hell it is and not giving us a way to remove it is frustrating enough to make the I Phone attractive. I am sick and tired of having to click on the damn thing every time I change screens.
I went to T Mobile and they said that the only way to remove it is to do a factory reboot which means I will lose everything on my phone and they informed me that if I do the reset the “Touch Whiz” will come back with the next update.
I am going to miss using Samsung products but I will not use a phone that has Malware installed by the manufacturer. I am sure your sales and retention of loyal customers will show you that you have made a huge mistake.
Jim Briggs
You could find someone to “crack” the phone and put a custom version of it on the phone. There are many good custom O/S out there.
I am very upset. I have a Samsung washing machine. It is five years old. I needed it to be serviced today. I was told that it would cost too much to repair and that i would be better off to purchase a new one!!! What? Its only FIVE years old. So…I called Samsung. On the phone for one hour. Transferred to all different depts. They Do Not care! Will not stand behind their product. Omg! Even in good faith I asked? Nope. Cant do anything for you. Im Done. Will never ever buy or recommend their products!
I posted a comment last night (09-27-15) which seems to have vanished off the page. This was the comment I left – and I’m still waiting for a return phone call:
I will never again purchase a Samsung product.
Less than one month after purchasing a Galaxy 6s Edge, the problems started. Samsung will not stand behind their products and replace the phone. They have offered to repair it which means being without a phone for the duration of the repair: 1-2 weeks. Verizon who sold the phone also does not stand behind the Samsung products they sell. I wonder why?
Five months after purchase the phone is virtually unusable. When the phone is turned on all the apps crash in succession until the phone restarts, sometimes on a loop. Apps crash for no reason and will not open until the phone is manually restarted. When I say apps, I mean EVERYTHING including the Samsung and Google keyboard applications. There is no virus because I’ve checked with different applications. It’s clearly a hardware issue. The toggle stops and starts at random and – yes – screen rotation is on. The CPU overheats constantly even with only one or two apps open. On occasion the phone performs half a restart. It goes to a black screen with the Samsung logo, then shows the Verizon screen, then returns to a lock screen. The half restart is never manual and always occurs randomly. It can barely keep a phone call or Skype chat going for more than a few short minutes. The phone even hiccups when only Spotify is open. After about 2 hiccups, the phone begins crashing in a repetitive cycle. At the moment, I can’t even send a text message because the phone will not stay on without crashing and restarting.
Upon reading through the Samsung website I came across their “Values and Philosophy”. Under the cirXXXXstances, I find what it says laughable!
Yesterday I spent over an hour on the phone with Customer Service and stated that I wanted a new phone. The phone is supposed to have a one year warranty. Instead I got the same old ‘no policy is in place for doing that’ response. I indicated that I wanted someone who had the power to do something to contact ME for a change, to prove that Samsung cared enough to keep my business. 24 hours have passed with no calls.
I’m still waiting for my call, Samsung.
I will never again purchase a Samsung product.
Less than one month after purchasing a Galaxy 6s Edge, the problems started. Samsung will not stand behind their products and replace the phone. They have offered to repair it which means being without a phone for the duration of the repair: 1-2 weeks. Verizon who sold the phone also does not stand behind the Samsung products they sell. I wonder why?
Five months after purchase the phone is virtually unusable. When the phone is turned on all the apps crash in succession until the phone restarts, sometimes on a loop. Apps crash for no reason and will not open until the phone is manually restarted. When I say apps, I mean EVERYTHING including the Samsung and Google keyboard applications. The is no virus because I’ve checked with different applications. It’s clearly a hardware issue. The toggle stops and starts at random and – yes – screen rotation is on. The CPU overheats constantly even with only one or two apps open. On occasion the phone performs half a restart. It goes to a black screen with the Samsung logo, then shows the Verizon screen, then returns to a lock screen. The half restart is never manual and always occurs randomly. It can barely keep a phone call or Skype chat going for more than a few short minutes. The phone even hiccups when only Spotify is open. After about 2 hiccups, the phone begins crashing in a repetitive cycle. At the moment, I can’t even send a text message because the phone will not stay on without crashing and restarting.
Upon reading through the Samsung website I came across their “Values and Philosophy”. Under the cirXXXXstances, I find what it says laughable!
Yesterday I spent over an hour on the phone with Customer Service and stated that I wanted a new phone. The phone is supposed to have a one year warranty. Instead I got the same old ‘no policy is in place for doing that’ response. I indicated that I wanted someone who had the power to do something to contact ME for a change, to prove that Samsung cared enough to keep my business. 24 hours have passed with no calls.
I’m still waiting for my call, Samsung.
Warning: DO NOT BUY A SAMSUNG BLU RAY PLAYER. Piece of junk.
I have had my smart television for less than two years, and it will not come on, the standby light stays on but no picture. My husband is an active duty, naval man. The first thing he likes to do when he gets home is watching his television. But, no not today because not only is my television broken but your company does not give any options for a person with limited funds to get their television fix. They asked if I would accept an extended warranty for almost $450. $450 for one year of repairs, which let us be honest after the first repair at least a year there will be no need for this repair warranty. I am irate about this situation. Give the person that scrapes their pennies together to enjoy home entertainment because outside entertain cost so much. Give us a break we buy all your devices, and your company shows no remorse when there is an issue to a loyal customer. My complaint/transaction # 5112402420
I’m very disappointed with the Samsung 10 inch tablet I brought July 2014 from Best Buy because I have had it service twice for not keeping a charge. Now within a month after my warranty ends it’s not starting up and when it does it has several color lines distortions and the color of the screen is very faint. I have purchase many of your electronic products in the past and have been pleased but I will reconsider using your products in the future because I need reliability and assurance of a company that stands behind their products not just the bottom line.
I very disappointed with Samsung. I purchased a Samsung Gear S watch for my husband’s birthday. I wanted to give Samsung an opportunity – we have been an Apple family for years. And, Samsung FAILED!!! The watch started giving us problems within a month. It will not keep a charge. We sent it in to get fix but got it back with a new battery plug and it STILL DOESN’T WORK.
never been digusted with a company as much as I am with Samsung…. your customer service, tech and product as a whole is garbage, and I will post everyday and tell everyone, to never purchase any of your products… T
To whom it may concern:
We purchased a Samsung side by side refrigerator from Lowe’s on July 27th of 2013.
In August of 2014 we were shocked to discover that our freezer was not working and hundreds of dollars of food was ruined. Upon calling Lowe’s, then subsequently, your Samsung customer service department, several times, we were awarded a service call from a contracted technician. Approximately a week later the serviceman arrived, diagnosed this as a manufacturer defect. He then told us never to buy from Samsung, because they do not stand behind their products. The products are cheap and always expensive to repair.
After another week the refrigerator/freezer part arrived and then 2 days later the serviceman repaired the fridge. It never seemed to get cold enough again, but, it worked so we didn’t complain.
Now, it is August of 2015. And once again my refrigerator /freezer (this time both sides) is completely out! We have been without any refrigeration for 1 week. Upon several calls to Samsung and many attempts to receive some sort of assistance, a service technician is on his way. However we are expected to pay for this.
I have 5 children who started school this week and a medically fragile child who requires refrigerated medication to survive. Your customer service representatives solution to our impending emergency, “if you can’t pay for the diagnostic technician visit, do you want us to just cancel the scheduled appointment? Because nobody is going to change the policy for you.”
I cannot tell you how unfortunate it is that we chose to buy your product under the belief that your company or Lowe’s home improvement would stand behind it. I’m disappointed and disgusted by your customer service and the lack of regard for my handicapped child’s health.
Not only will I never purchase from your company, or from Lowe’s again, I will be posting this email in its entirety on every form of social media that I can. Your company should be held accountable for this type of scandal. You prey on families by offering a less expensive ($1300) product, and then screw the people who have the least to make your money on the backs of the working class.
Shame on you.
Thank you for this information. We just purchased Samsung’s “top of the line” washing machine. I have 30 days to return my machine and because of issues already encountered (steam buildup on the control panel and a badly designed cover that sends condensation down the front of the machine) I will be returning this machine immediately. Buyer beware – the top loader washer from Samsung has a badly designed cover on their machine. The cover causes condensation to build up on the electronic control panel and condensation also collects on the front lip of the cover and drips down the front of the machine. I ran one load on the sanitize cycle and had a puddle on the floor. I also could not read the display on the front panel because of water buildup that was dripping down the panel. Water and electronics don’t mix and I’m sure this will shorten the life of the machine. I called customer service and was told this is not a flaw and the water won’t hurt anything. What about my floor? What about rust on the front seam of the frame of the machine where water is already collecting? Wow Samsung…very disappointing. I own the following: Samsung Galaxy S5 Phone; Samsung Tab S Tablet; Samsung Smart TV; Samsung Video Camera. Samsung…you have officially lost a very loyal customer.
It seems that your French door models all suffer the same problem… Left door flapper Is tearing right door gasket because flapper is not moved away from right gasket. I have see new units sitting on Home Depot’s showroom, BestBuy’s showroom, my sons unit 2 months over warranty all with same problem and have been told by Samsung repair technicians that this is a known issue with your product.. I was contacted by a Samsung employee weeks ago and said he was starting the buy back process but have heard nothing and the TKT # given at that time is now appearing as invalid. I have purchased several Samsung products over the years but will now never purchase another one of your products due to the incompetence of your Company, employees and ongoing problems with your products.
Purchase a washing machine 2years ago and upon reading the reviews of the product, the drainage system needs to be corrected and install..June 3, 2015, Samsung corrected the problem but what they did not do was to removed the old drainage system after the new one was replaced, now the problem continues and a phone call to the customer service was placed on August 3, it is now over 3 wks and no resolution…words of advice to the consumer, Stay with maytag or whirlpool!
HI, me are very disspointed about samsung smart phone future ESPECIALLY S6 AND NOTE SERIES…May i give a suggest to WHO smartphone head about market plan..
Regards.
FONG. MR
We have a 52″ Samsung lcd tv. The unit clicks and clicks and wont turn on. The same thing happened about a year ago. Samsung said it was a known issue with the capacitor. Sent a tech to the house, paid $200 for new capacitor and here we are a year later with the same issue. My husband has been on the phone with samsung now for 45 minutes, being passed from rep to rep. We can pay another $200 and have the capacitor replaced again…we shouldn’t have to pay. Shame on you Samsung for not standing behind your products or your repair work.
I will be spreading the word to everyone who will listen, stay away from Samsung!
Samsung stupid battery return policy. They tell me that I have to return the battery first then they will send a replacement. Which means I have to go without my phone for a week before I get the replacement. That is not customer friendly at all and is a very big inconvenience especially since I use my phone for work. I also have 2 of there tablets a smart TV and 2 other Samsung phones on my plan.
GUESS WHAT SAMSUNG ALL OF YOUR CRAP WILL BE REMOVED FROM MY HOME ANY TAKERS CAN HAVE IT OR I’LL SIT OUTSIDE. I’M EVEN GONNA PAY VERIZON 400 TO GET OUTTA MY CONTRACT JUST SO I CAN HAPPILY GET RID OF SAMSUNG PRODUCTS. IT’S ONE OF THE EASIEST DECISIONS I’VE EVER MADE. ONE STUPID POLICY THAT ISN’T CUSTOMER FRIENDLY. I’LL MAKE SURE EVERY SOCIAL MEDIA SITE I’M ON GETS THIS INFO ON HOW YOUR POLICY ISN’T CUSTOMER FRIENDLY AND I’LL B SURE TO TELL EVERY ONE I KNOW TO STAY THE HELL AWAY FROM SAMSUNG.
I will NEVER BUY ANOTHER SAMSUNG PRODUCT!!!!!!
TV BLACKS OUT –SAMSUNG WILL NOT DO ANYTHING!
Dear Mr. Oh-Hyun Kwon – CEO
I recently switched from the Apple iPhone to the Samsung Galaxy S5. I did this because it was highly recommended by family members and friends. However, I believe I have a “lemon”. This phone has had issues since the first day I purchased it at Best Buy.
The first problem was that in transferring my contacts and iPhone info, much of the data was lost. Only a handful of contacts were transferred – the rest – gone. On the 2nd day, when I tried to make a call, the Google page kept appearing and would not allow me to change screens. I went back to Best Buy and the Samsung rep did something, (who knows what), to stop that from happening. However, each and every day since then, I’ve had repeated problems with the phone. I’ve been to Best Buy 11 TIMES with what the rep called “technical” issues!!
My current and most problematic issue it the phone will not hold a charge. I have not dropped it, banged it, got it wet, or damaged this phone in any way. On my 2nd to last visit to Best Buy, I discussed the charging issue with the Samsung rep who updated my software. I’ve only owned the phone for 4 months. The update helped somewhat and the phone would charge up to 60%. A few days later, it would not hold a charge again! I went back to Best Buy and this time the rep gave me a new battery. She was very professional, but advised that if the phone still didn’t hold a charge with the new battery, I would have to contact Samsung directly. Well, it still won’t hold a charge. It will only go as far as 41% and depletes rapidly. I have followed all instructions exactly provided by the reps and continue to have problems with this phone.
I am a Realtor and rely heavily on the use of my phone throughout the day and evening. This has been a most disconcerting experience and I would like Samsung to take responsibility for this “lemon” that I purchased. Please advise me of how this can be rectified in a satisfactory manner.
Sincerely,
Barbara Joyiens
Bought chrome book it went dark won’t light up at all called Samsung five times six ticket numbers never received any of them still sitting here with dark notebook will I ever get help. Don’t believe they’ll send label asked for refund or another chrome book won’t happen until they get the old one first well. I need it for school classes start august 24. Wow.
Please call me. REF: ticket #4131410066 Chat #LTK1125604548051X
I went into a Office max store and was looking at the Samsung tablets and a gentlemen approached me that was a rep from Samsung named Felipe Ruiz, he was very unprofessional and tried to flirt with me. I did finally speak with a gentlemen that worked at OfficeMax and he assured me he was just a rep and not a reflection of the store. Please look into Felipe Ruiz he is very unprofessional and was very rude to the associates when they told him to let them handle the customer.
you are here on this site looking to see if you want to purchase a Samsung Mobile device. Think long and hard about your decision. This company does not believe in customer service. They are horrible to deal with. I have been treated like an idiot and accused of abusing my phone. THEY WILL NOT STAND BEHIND THE DEFECTS IN THEIR OWN PRODUCTS. They will tell you to put your phone in safe mode and make is useless to see if the error happens again, yeah cause my life runs in safe mode. 2ND WORST CUSTOMER SERVICE EXPERENCE OF MY LIFE. MIGHT JUST HAVE TO MAKE SURE MY SAMSUNG S4 BECOMES AN APPLE S5. I HAVE NEVER BEEN TREATED THIS WAY BY APPLE !!!!!!!!!!!!!!!
Transaction # 5112028173
Apparently Samsung should stick to phones, because aside from the washer, dryer, and refrigerator complaints I see here, I have a THREE year old television that just had the entire power board need replacing…..THREE years old, and the power supply dies?…..My parents have a tv from the 1980’s that still works, and has never needed repair.
The first case of unprofessionalism occurred when I sent the complaint in to them after having had to pay $400 in repairs, and after a week and a half, I received not ONE response back.
The second occurrence was when I called customer service and was told because it fell outside of the ONE year warranty, my repairs could not be reimbursed….What breaks in one year?……Of course, in this day in age of technology, and from a company that claims to be a “leader” in it like Samsung, THREE years might as well be one, for that is just absolute pathetic craftmanship.
The third occurrence was when I told them that even though I own 3 samsung tv’s, a samsung chromebook, and a galaxy S5, I am absolutely tainted by this experience, and will never buy a samsung product again…….This was met with little concern……Well, congratulations on saving that $400 samsung, because it just cost you THOUSANDS……Not a good business decision if you ask me………
I have a brand new Samsung Washer and Dryer. Never worked from the start.. I have been trying to get them repaired or replaced for the past month. Technician visit #1 No Show, Tech visit #2, Could Not Fix, Tech visit #3 1.5 hrs late. Could not fix. Tech Visit #4 Still Waiting 1 hr late and counting. Doesn’t Matter they can’t fix it but need pictures of the volt meter hooked up??????? I know the electric is fine, I hooked my Old GE’s back up and they have been fine. I guess they don’t understand people actually have jobs!! Customer service not so good.
I am so upset with the service I have received from samsung . I bought a 2000 lemon from was suppose to be a refrigerator that doesn’t work. The refrigerator is not cooling the coldest it gets is 58 degree the water and ice doesn’t work the light doesn’t work . Now I reported the problem to samsung and Home Depot immediately now a week later I still have a fridge that doesn’t work . Home Depot is saying samsung should replace it samsung is saying the will not replace the lemon they delivered and that they will only service it which I think is BS . How can Samsung a multi billion dollar cooperation sell a ” lemon” for 2000 dollars and not take responsibility for it I work hard for my money I saved 6 months to be able to buy that refrigerator now you telling me I should keep a lemon for a refrigerator shame on you Samsung . For taking advantage of your customers . Because of Samsung negligent I have lost all my groceries . I have 3 tv a stove and a dish washer from Samsung and believe me when I say I will never buy another samsung product I will also let all my friends and family know not to buy samsung products . To thinks I gave away a GE refrigerator that gave me no problems because of the color for a Samsung “lemon” saddens me. Thanks you nothing Samsung.
Hi Mr. Kwon I have read through the comments and a lot of people are downing Samsung but I’ve had great luck with my Samsung TV. My dad and I have a small business and if I could afford it I would buy my dad and I both galaxy Note 4’s but I don’t have an upgrade and can’t afford to buy them out right. But I can imaging that they would be great phones and make our productivity even better. Your phones look excellently crafted and hopefully I can get my hands on one of the note 4’s soon and get away from apple for good. Keep up the great work.
I like to thank you for not helping us when my husband bought a Samsung refrigerator and on the way home and it fell out of the truck. 1,100 dollars out the window!! My husband works hard for his money and for you guys not to help us out in some way shame on you.
Dear Mr Kwon…just wanted to let you know..that your repair office staff are not very professional..I drop off a galaxy tab 4 three weeks ago..and as I wait I’m letting you know that I will never buy another product from you…I still waiting for my tablet as I’m emailing you this…it’s been over 2 Hrs just sitting here watching America’s most funniest videos reruns….and I came in asking just for and update on my tablet…Never again!!!!!
My less than 4yr. old giant [28 cu ft] french door fridge has gone belly up w what apparently is a common Samsung problem on these fridges, the sensor for the fan does not send cold to the interior of the fridge just the freezer so the cold does not circulate, this is a $1500 dollar problem, the repair tech told me this happens a lot on these machines. They are pretty much expensive throwaways. I will have to go out & buy a new fridge, not a Samsung, they are dead to me.
I’ve been a loyal user of Samsung cellphones and I’ve never experienced a problem with them. I upgraded to the Galaxy 5 and it happened to be that it’s a defected phone. I sent it to Samsung for repair and they lost my phone! I normally would care because they lost it ok replace it, instead what they did was blame the UPS people, my phone carrier and me. They had my phone for almost a month and didn’t even once call me to notify me of the situation. It was only when I called that I found out. Every day I called & every time I was getting a different answer. I was supposedly speaking with a supervisor who couldn’t even approve they send me a phone for the one THEY lost. I sent a complaint to the better business bureau and its the only way to catch their attention. Samsung is not holding to their name and this is a bad way of backing their product not to mention their horrible customer service!!!
They are a waste of time the UK customer services no help and do not bother to come back to you!i will never buy a samsung product again after this and all products have been samsung! No wonder apple dose so well.
Have had S5 active for 2 months and got splashed by some water and it screws up. Sent it in and they said since it was water damage then that voids the warranty. Your paper work says and the manual that it’s water resistant up to 3ft of water for 3 to 5mins. It gets splashed and it screws up. Long behold the S4 had same problem and they replaced thousands of them. They changed the wording to back door not being legally responsible. Let’s not say water proof and change it to resistant there for we aren’t reliable. Worst customer service I’ve ever seen. Last 4 yrs I’ve had HTC and they’ve gotten splashed but no problems at all. They don’t even claim to be waterresistant or proof but worked perfect every time. There’s a saying first time and last time. That applies to me haveing another Samsung. Got other appliance that’s samsung and fingers crossed haven’t had any problems so far. I’ll never buy another Samsung again as long as I live. Guess I should contact BBB so they can either add me to the list of customers that’s having this problem or start a list. HTC for now on if they can’t do anything to fix the phone. As a disabled veteran I don’t have $600 laying around like some people do or like the corporate people do. If it was there phone I guarantee it would be replaced with one off the assembly line and probably be flown where ever just so they could pick out the one they wanted off the line. They fail to realize that the everyday person is the one that keeps company’s going.
Sincerely
A PISSED OFF VETERAN
Samsung is a F***ING WASTE OF TIME…..NO INTERNATIONAL S6 SUPPORT….WONT TOUCH THE PHONE AT ALL….
Samsung has the absolute worst ever customer service, my washer is under warranty, only 7 months old, been having issues from the 1st month, after numerous service calls, problem is still there, and the customer service is horrible! They make empty promises and never solve a thing…I am just so angry and wish I never purchased a single item from this ridiculous company who doesn’t care about their customers!!! I HATE SAMSUNG !!!! I hope they go bankrupt and people are aware to stay away from their terrible products without consideration for their customers.
DOES ANYONE AT SAMSUNG EVEN READ THESE COMMENTS? HAVE THEY NOTICED THAY THEY ARE ALL UNRESOLVED CUSTOMER SERVICE ISSUES? That should tell you something if you truly mean what you say about wanting to provide the very best experience. Clearly, you do not. These are merely words without meaning.
I have been waiting for months for Samsung to reimburse me for floor repairs as promised after my new dishwasher leaked, causing mold & mildew under my kitchen floor. It had to replaced quickly, as I have multiple health problems including terminal lung disease and am on 24 hr oxygen, so leaving the old floor in place posed a serious health hazard. I followed all of their directions to submit every bit of proof/doXXXXentation. Now each time i call they assure me it has “gone to the office of the president and someone will call within 24 business hours” . They never do. They talk a great game but follow-through is non-existent. Obviously, customer service is NOT supported from the top down.
Wow! I am very sorry for what you are going thru. I too am a very unhappy Samsung customer. I agree they have poor customer service. I have contacted Samsung several times myself in hopes of resolving the issues I have been having with my Samsung washer since my purchase in May 2014. I provided them with a copy of my receipt several times and they insist I purchased in 2010. It is unbelievable. I regret purchasing a Samsung washer it has been a headache and it has cost me tears of frustration. I have been dealing with it for 1 year now and I am so tired of it. Good luck to you. I hope your issue gets resolved very soon.
I will never again purchase any Samsung products and I hope every other unsatisfied customer dose the same. If anyone is aware of any lawsuit please provide me with information. Thank you in advance.
I bought a Samsung top load washer without the agitater model # WA400PJHhDWR/AA and dryer set on Febusary 11 2014 from Lowe’s. I had washer
Just over a year when washer started banging and not spinning out water and restarting cycle over and over again. We did not purchase extended warranty probably our mistake but Samsung has always been a good product didn’t think I would have problems the first year. My wife and I have a family of five (3 teenagers) so washer runs 24/ 7. I called Samsung because I did not get extended warranty they sent me to consolited electronics they wanted 150.00 to come out to diagnose the problem and then parts and labor were additional. So I called Sears home appliance repair. They gave me a year warranty and repaired the washer for 275.00. When they came they determined the suspension rods were bent causing washer tub to be off balance. They finally came out and fixed problem. Washer worked fine for almost to the day a year later it began to make banging and not spinning the close out. Well needless to say that the one year had expired on March 23 2015 and washer went down again the end of April. Sears wanted another 275.00 too come back out and fix it. So I called Samsun again thinking I could plead my case to them again because this was the worst product I ever bought from them. The rep gave me blew me off and gave me the # to consolidated electronics again. This time I told them up front I was not going to spend any more of my hard earned money on this crappy washer. So rep From consolidated electronics said he needed service ticket # before anything could be done but he told me to get in contact with the ECR department( executive customer relation). Here I go again calling another person inside this company that can’t speak English. After another round of question I finally got connected with this department and the lady on the other end ask me another round of questions before finally wanting to send me to there warranty department so I could spend more money on this crappy unit. If I had done that I would have bought this washer a second time. It was proving to me with there customer service they do not give a crap about there customers that buy there products nor do the stand behind it. I’m in customer service and if we treated our customers the way my wife and have been treated we would be out of business fast. I had to go out and get in to debt to buy another washer because we are on a budget and need a washer. I’m so disappointed with Samsung! I really thought they were better than this!!
ABSOLUTELY!!!!!!!!!!! DISGUSTED WITH THE RIDICULOUS LACK OF CUSTOMER SERVICE FROM THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WAITING FOR THE “OFFICE OF THE PRESIDENT” SUPPOSEDLY FOR A RETURN CALL. BEEN ON THE PHONE FOR OVER 3 HRS……………………………….ATTEMPTING TO RESOLVE AN ISSUE WITH A UPDATE SAMSUNG PUT ON OUR PHONE WHICH HAS NOW MADE THE PHONE NEAR IMPOSSIBLE TO READ EASILY…………………………….
I bought a Samsung refrigerator 2 years ago. It came with a water filter. Recently the water filters have changed. The new filter has a much smaller hole in it and when I installed it water leaked all over my kitchen. The old model is no longer available. After 4 phone calls — Samsung kept telling me to call the parts department — samsung said I probably need service. However, I will have to pay for the service since the frig is out of warranty. So I have a less than 2 year old frig with no filtered water because someone at Samsung decided to change the water filter so it no longer works in my frig.
I will NEVER buy another Samsung product.
I am a very dissatisfied customer and would like a phone call from someone who cares about taking care of a customer. I have tired several times to have someone in a leadership role contact me about a concern and have yet received a call. If anyone in your company cares about customer service please call me. 303-909-6632.
Hello. I know this might not be read and wasnt sure an email through the customer service system would get anywhere, but I was wondering if you happen to send morale care packages to the troops over in deployed locations.
A few troops in our flight have been having problems with their phones and getting new phones purchased online seems to be a problem for a couple especially with the hours we work.
I completely understand if this is not duable I was just trying to boost morale over here and I know all the troops would appreciate it!
Thank you so much for you time. Take care !
my name is Stephanie Avila,
I had not but horrible experience with your product.
over last 2 yr i have send grand total of 20,000
with your appliances i have several service call your customer service is horrible.
i ask speak with corporate office they never give me the just transfer back forth
your repair people who out source have no idea what their doing they come with dirty unwashed clothing they leave my frig dirty dirty hand makes.i bought two frig 4 washer/dryer
i had nothing but problems only reason i bought your product was be i had them costa rica and service so much better.
I will never buy a samsung product again even if free I will tell every one i know how horrible your service i work large I hope herd Hewlett packer and son work corporate apple i also have friend who work google corporate i inform then tell every one they.
really hope you address these issues thank Stephanie Avila very unhappy consumer
I am so disappointed in how you have handled my smart TV. I purchased it in December, 2014. I registered it and received supposedly 3 extra months of warranty The TV went dark in the bottom third of the screen. I contacted you with quite a run around and many hours on the phone. You were gracious enough to extend the warranty for a one time repair. After that I sent in proof of purchase. I received a .call from customer service that there was not a Samsung repair service within 100 miles and he said I would be contacted by another service to arrange payment, or send a new TV to me to replace my defective one. He did tell me I would then have to return the defective one to them.. Today I received a call from the Executive customer service and after 20 plus minutes was told that since there is no repair service in my area they would not be doing anything for me. I feel this is crazy as it is not my problem that they do not have a repair service here, it is their problem. I really thought Samsung was a much better company than what they have demonstrated. If they are unable to repair a TV then they certainly should bear some type of responsibility. I would love to get an email address to truly be able to communicate with someone that REALLY works for the company and see if they believe this is how customers should be treated.
I’m writing re: my Samsung Front Loader washer Model WF331ANW purchased 3/8/12. I had to replace the door lock as it was broken, and looking back, I think there was a problem from day 1. Needless to say, never having a front loader, I did not know it would close easy until the new lock was installed today. When the service man removed the old lock it crumbled in his hand. Not only did I research washers before we purchased, but we paid a great deal for it and now 3 years later, $200 more for the repair. When it spins it sounds like it’s going to take off. I’m extremely disappointed in the Samsung washer and feel you should be informed regarding this product. I’m going to send a copy to the home office regarding my complaint.
I SENT MY SAMSUNG GALAXY S5 IN FOR REPAIR AND WHEN I GOT IT BACK IT IS IN WORSE SHAPE THAN IT WAS WHEN I SENT IT IN, IT DOES NOT RING IN, AND I AM DISABLED WITH LIFE THREATENING ILLNESS AND THIS IS THE ONLY PHONE I HAVE, I HAVE CALLED SAMSUNG SEVERAL TIMES AND THEY SAID THEY WOULD SEND ME A NEW PHONE WITH A RETURN SHIPPING LABEL SO I CAN SEND THE OTHER PHONE BACK TO THEM, NOW THEY ARE WANTING TO GO BACK ON THERE WORD AND PUT A $399.00 HOLD AND I CANT DO THAT THAT BECAUSE THAT IS MY RENT MONEY, I WOULD SEND THE PHONE BACK IN BECAUSE IT DOSEN’T WORK HALF THE TIME SO WHY WOULD I WANT TO KEEP A PHONE THAT ONLY WORKS HALF THE TIME I NEED THIS CORRECTED AS THE OTHER REP SAID SHE WOULD SEND ME A NEW PHONE OR REPLACEMENT PHONE AT NO CHARGE WITH A RETURN SHIPPING LABE, YOU CAN REACK ME AT 859-303-6171
On Feb.03,2015 I purchased two Samsung water filters at HHGREGG 820 Inspiration Dr. Wilmington,NC for my refrigerator. When I returner home I installed one in and tapped the reset button and ran about a gallon of water to clear the line.i then went into my den to read for about 45 minutes,I then went into the kitchen and found water all over the floor in the kitchen and breakfast room. I pulled the filter out and found water all in the pullout sandwich drawer. I contacted Samsung and was told a service man would be sent,ticket number4128838041 was created, he replaced the filter and said the two I had were defected.i then called Samsung to file a claim on floor damage, I sent in all the required doXXXXents and have been assigned three ticket numbers, 5110729401,5111011877,5111053879 still I have not been contacted by your insurance company to receive compensation. I have called 7 times and keep being told the insurance co would be calling in 1-2 days,it has been over two weeks and still no call, my entire home floors could have been damaged if I had left home for a few hours,I am very much disappointed in your company, I even took the extra step to call HHGregg to inform them of the defective water filters, to remove them so no one else would experience what I had.
I bought a TV directly from their warehouse in Millington TN. When it arrived, the TV rattled like it had loose parts inside and when I plugged it in, it had a broken screen. When I contacted Customer No Service, they made me send in photos, which I did. Then I got a call on my voicemail that it had a pressure point issue which they would not repair…….have you ever heard of such nonsense ?!?!?! They have lost a customer for life over a $149, 24 inch TV because of the principle, not the money…..in fact, I am selling my Note phone right now on the internet. My neighbor had a 65 inch, $1600 TV delivered to her home in the same condition and LG gladly fixed it for her………..no more gambling on Samsung for me…….my aggravation alone was not worth $149.
i bought a Samsung top loader washer at lowes 7/7/2012. I’m in maine . It won’t drain. We did everything the book said with trouble shooting nothing. Well I called lowes service and they are giving me the run around. In Maine we have the implied Maine warranty law that any appliance that is less than 4 yrs old the store and Samsung is responsible. Well Maine doesn’t have a listened Samsung tech. That can work on them???? I’m a hard worker and I have been a week without my machine. And I pd. 764.10 I think that lowes or Samsung should replace this bad machine with a different brand. I will never buy another Samsung product again.
I have 2 year old Samsung washer that stopped working 3 months ago. It has been at repair shop where I purchased it for past three months. He has changed transmission 2x and replaced board in and other parts at advice of Samsung technicians. It still doesn’t work properly. I have had 9 phone calls in three days about the problem. I have gotten nothing but the run around. I faxed and texted both the receipt and repair info and they are still saying it isn’t enough info. I’m completely exhausted. I just want a washer that works. Saw on this website where Samsuno grossed 202 billion dollars in one year! Well my gross of $50,000 doesn’t compare. I thinkSamsung can afford to replace this ordinary hard working citizen’s washer.
I have been a loyal Samsung customer until today when i had a problem with my note 3 that was still under warranty. I went to three different places one att best buys sent by warranty department of Samsung and then to a larger best buys because they had a Samsung representative there that said my phone was defective. I paid a lot of money for this phone and all they could say was you need to send it from nj to plano texas because we don’t have anyone that can repair near you. (a major metropolitan area) after a long battle I thought perhaps I would just do it, I am now told I will be without my phone for two weeks. two week of business lost the inability to do my job and the major hardship it would cost me. then told if something happened to my phone in transit a process I don’t want because it could be broken, stolen or information could be taken between all the hands it goes through. How absurd! So now all my information will be deleted and go through hands of people :I don’t know I will not have my phone to do business and they might charge me for things i have not done. that two people can varifiy that my phone was in good condition. Explain to me how samsung thinks this is ok?
if this continues samsung will loose alot of business it has lost mine if this continues and my phone leads to a charge of any kind to me. I was a fan now I am disgusted with all of this. I will be posting twitter u tube and any other social net working site if this is not resolved propely
To Whom It May Concern;
I am a loyal Samsung customer from phones, TV’s, to Blue Ray’s. I have been desperately trying to get a software upgrade for my Blue Ray player since 12/03/2014. I have been promised to have a disc sent to my home and have not received it as of now. I even called back to make sure you had the correct address and again I was promised a disc would be sent to me and I still have not received one. How can you have good customer service and you transfer our calls to a foreign country like the Philippines where they don’t understand English and read off scripts. You can not have good customer service and not follow through with your promises. Do I need to look for another Brand to purchase? Please let me know. I haven’t been able to have the king of family quality time and enjoy it.
Aloha,Oh
We are a two Week Hawaiian Canoe Festival on Waikiki beach for our State Team Sport celebrating our deep rooted Hawaiian History and ” Aloha “Culture between our Women’s and Men’s Island Race.
We are ” The Hawai’i Canoe Festivals” and we are the “Sizzle”to our state Sport, Hawaiian Outrigger Canoe paddling.
We have 2 concerts, Arts & Crafts, Exhibits, Canoe Carving,Games, for Corporations, military day, and Education and Health piece.
We are looking for supporting sponsors .
Scotty Reis-Moniz
Pres.
Hawaii Canoe Festivals
808-852-****
Am really proud of Samsung
Dear Sir,
Today I have buy a Samsung grand 2 from Sun Yean li,guangzhou,China.RMB1500 price.After buy I have gone to another show room.They told me,grand 2 production already off and I showed to them.they told me – it is copy and they show me some abidance.After come back to hotel I have check it internet.In internet show back side leather cover and my one thin plastic.
Now my Request to u,pls advice me,how I can return back my money.RMB 1500 is not small amout for me.Also this show rook sign board is Samsung than I trust to them.Now I am cheated.Pls help me.
Best regards,
Mominul Islam.
China mobile – 15118764373.
Mr. KWON,
My Galaxy 5 is a month old, and was great UNTIL Samsung auto updated a horrible security app. KNOX (4 altogether) Which completely intereferes with the functionality of my phone. 2.5 hours and 7 different reps later, I have no resolution. Samsung refuses to enable the UNINSTALLATION, REMOVAL of this extremely problematic app.
I absolutely loved my Galaxies 2,3 and briefly 5, now I can’t wait to get rid of it.
I WAS a big fan of Sansung, now I will not get another Samsung product of any kind.
SO BUY ANOTHER ONE… I DONT HAVE ENOUGH TIME FOR THIS XXXXX!
now theres the guy whos looking out for the consumer when its been all the people that got him to fart in silk panites dont ever forget the taste of kraft dinner sir cause with any luck at all ul be back in the real life lord willing samsung is the worst ever never dealt with so many careless people in my life
My 7 month old Samsung Galaxy S4 battery began to drain really fast and took forever to charge. AT&T sent me first a battery, then a reconditioned phone but my contact list kept doubling and old deleted contacts were coming up (also doubled). My new contacts of the last 3 months were not showing up. THEN, the same recondtioned replacement phone stopped making calls. 3 blips and no dial tone. Nor can I receive calls. It rings then stops after 2 rings. If I answer , no one can hear me nor can I hear them.
Tomorrow, January 27th, I will have been without a phone for 10 days and no where to make calls from.
AT&T had sent out another reconditioned replacement phone but they sent another model soooooo, my battery didn’t fit, the back cover didn’t fit, nor did the charger. I have literally been stuck. Can’t even call Vonage to order a landline! I have been isolated because no one can get a hold of me.
Now I read that SAMSUNG’S customer service sucks. Great. Any suggestions?
There is a snowstorm now so I can’t get to Walmart to by a Straight Talk device.
AT&T sucks. Is it worth wasting a stamp to write to the CEO of Samsung?
I am Jewish and people who are Anti-Semetic say Jews are cheap, etc. BUT I have been noticing this about the Asians for DECADES! So wake up and don’t blame Jews for this kind of cheapness.
I purchased a Samsung Galaxy S5 in July, 2014. Everything worked fine for the first 3 months, then the phone wouldn’t charge anymore. I have been trying to get this repaired, replaced, or reimbursed for, for the last 2 months now or so. I was told by Samsung.com (US), that I apparently have an international version (I live in the US), and that they could not rectify the problem; that I would have to contact Samsung.com/levant. I have constantly tried contacting them via that link, and phone number is not good; nobody responds to email (if it actually even goes through); and every time I try to “Live Chat”, I get a message that “No Agent Available at this time”.
I have contacted the US support several times since then, explaining the situation and requesting that the upper-most management rectify the situation personally, or by contacting the international division on my behalf, and rectifying the situation. All I get is the run-around. We don’t have a name or number or address for you to contact someone directly; try contacting the company you purchased the phone from. Well, my issue isn’t with that company, it’s with Samsung and their product warranty, and I expect Samsung to correct the problem (I WILL NOT GO AWAY!!) If they cannot repair or replace the phone, then reimbursement for the price I paid is requested.
I have no problem contacting the BBB or State’s Attorney, or any other office or company that can assist me. I encourage others having an issue with Samsung to do the same.
To Whom It May Concern,
I have been a loyal customer of Samsung, not only our refrigerator and other appliances as well as both of our televisions and my smart phone are just examples of your products to be found in our home! I am writing you to let you know of my displeasure with the service of HHGregg where I purchased many of these appliances! We purchased our refrigerator 09/09/2011 and purchased the five year warranty as recommended by the sales representative! Two weeks before Christmas our refrigerator stopped cooling, I immediately contacted HHGregg who set up an appointment with one of their service centers A&E repairs! Though I was told by the representative that the non-cooling was considered an emergency they could not set an appointment till December 31, which meant the entire holiday season for us was ruined as well as several hundred dollars of groceries! We cook chicken everyday for our 8 dogs and lost approximately 70 pounds of chicken that spoiled! As I mentioned in the facebook post I made on the HHGregg site (attached below) my husband and I are senior citizens on a fixed income with health issues–my husband is diabetic and I have COPD, so lack of a refrigerator means lack of fresh food for us to eat which is a hindrance to our health! The technician came out of Dec. 31st and said that he needed to order a computer board and would not be able to install it until January the 10th, so another ten days without our refrigerator in January on top of the two weeks during the holidays! If the refrigerator is not repaired by January 10th I am requesting a replacement, though HHGregg requested my contact information and offered to help in the post on fb below there has been absolutely nothing done to speed or help with our plight, just lip service saying “we are sorry”. I have NEVER picked up the phone and called for service for any major appliance that I had to wait for over three weeks for repair especially something as important as a refrigerator! Also I was told by two warranty people that I could call another service center on my own to get the refrigerator to be repaired at my own cost, which certainly defeats the purpose of paying for an extended warranty! I have had many friends VERY concerned and have suggested I contact channel 5 news to report the lack of responsibility on the part of the HHGregg company! Many of my friends have purchased Samsung products from HHGregg–Alan and Olivine Young just to name one– purchased the exact same refrigerator from them because of my recommendation! I will not be recommending them in the future!
I just wanted to make you aware of one of your distributors dropping the ball when it comes to servicing your appliances which not only reflects poorly on HHGregg but on Samsung as well!
Sincerely,
Therese S. Minda
Our Christmas and holidays were literally ruined by a Samsung refrigerator we bought from you and purchased an extended warranty! The refrigerator stopped cooling a week ago, I immediately called to report it and call for a technician to service it! We are senior citizens on a fixed income, and all of our food and 70 pounds of chicken that we buy for our dogs was spoiled! We were told that we could not get someone to repair it until Dec. 31st (OR call another service center which we would have to pay for on our own) so our Christmas and all of the holiday season is without a refrigerator! I have COPD and my husband is diabetic and a healthy diet of fresh fruit, vegetables and meat are imperative to our health! We have purchased most of our major appliances from your company and are very disappointed as you should be too when it compromises your customers health and we still have another LONG week to get through! Both my husband and I were sick yesterday and could not even have a decent meal for Christmas with no refrigerator!
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Patricia McCoy Linn and 2 others like this.
Terry Minda
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Julie McCoy it took them 6 weeks to get my Samsung Refrigerator fixed and it was under warranty too, lost about $300 worth of food, I was doing the cooking for the family reunion, it was a disaster, no refrigerator.
and they told me I could get a cooler for the food,
I was so disappointed I will never buy Samsung and probably never buy from HH Gregg again
Unlike · Reply · 1 · December 26, 2014 at 9:36am
Terry Minda Julie I think it is a ploy hoping you will pay for the appliance to be serviced elsewhere and they get out of having to take care of it and have no responsibility for the foods that are spoiled! This not only meant all the food was spoiled it also mea…See More
Like · 1 · December 26, 2014 at 10:09am
Terry Minda P.S. Julie my refrigerator is a Samsung too!
Like · December 26, 2014 at 10:17am
Julie McCoy and I have a 8 year old in my house, and a 29 year old disabled son, she could not even have cereal or anything before school, three people eating out three meals a day, it sure broke me. the reunion was a bust because I was supposed to do cooking this year. and I don’t want to think about all the food that went bad.
hopefully 2015 will be a better year for all of us
Like · December 26, 2014 at 10:29am
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Terry Minda
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Patricia McCoy Linn Wow, I can’t believe you’re having to wait WEEKS to get this fixed!! Never bought anything from HHGregg & now I’m sure I never will!! I also never buy the extended warranties……it’s just a way for the company to make extra money off the customer!
Like · Reply · January 3 at 10:24pm
Terry Minda Empty refrigerator sad dogs!
Terry Minda’s photo.
Like · Reply · December 27, 2014 at 3:32pm
Terry Minda Though my service and repair number were requested and contact information sent I still have not heard a further word from you!
Like · Reply · December 27, 2014 at 3:12pm
hhgregg Hi Terry – We apologize for your frustration. Can you please send us a private message with your order information so that we may assist you?
Unlike · Reply · 1 · December 26, 2014 at 9:13am
3 Replies
Steve Thomson HH Gregg – What are you doing today to make this right? I’m sure you have trucks delivering appliances today so why not stop by this customer’s home? Terry- please keep everyone posted. I want to know when your problem is resolved to your satisfaction.
Unlike · Reply · 1 · December 26, 2014 at 3:28pm
3 Replies
Rick Scherer Welcome Terry
Unlike · Reply · 1 · December 26, 2014 at 11:07am
Rick Scherer I see this response a lot from your company. Why don’t you just fix it instead of delaying it more
Unlike · Reply · 1 · December 26, 2014 at 9:19am
2 Replies
Steve Thomson If you bought this with a credit card I would call your card company and see if they have any recourse or suggestions. This is totally unacceptable the way you are being treated by HH Gregg. Please post again if and how this turns out
Like · Reply · January 3 at 7:52pm
Terry Minda Steve unfortunately I bought it with the hhgregg credit card!
Like · January 3 at 9:47pm
Terry Minda
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Robin Alter Levy THEY’RE THE WORST
Like · Reply · December 26, 2014 at 9:49am
I purchased a samsung refrigerator with in a 1 year I have had multiple problems with the Ice maker and the refrigerator switching over to store mode. I called the service and they came out twice and fixed the ice maker. I called about the refrigerator switch over to store mode. And they told me someone problem pushed the button to make it too do that. I told the lady no one was home my boyfriend came home and everything in freezer was thawed and we had to throw all our meat away and all the lady could say I was sorry. So I lost out on 300.00 dollars. Then to top it off she said they weren’t send a technician out cause we probably hit the buttons. Kinda hard to do when your not home. So exactly after the 1 year warranty guess what my ice maker don’t work again. I have been a single mother till recent and I have worked hard for what I have but guess it’s my lost for buying a Samsung product which I did really like till I spent that much money on a product from them and to have constant problems with I worked hard to pay 1084.00 dollars for a nice refrigerator. That the ice maker quits working after a year and they have already fixed it twice.
Thanks for disappointment me with your products. I have had for samsungs phones and really likrled them but I think its time to switch .
Dear Mr. Kwon,
I have been a huge fan of Samsung for many years. My primary Samsung LCD has been buzzing/ humming for a week now. It even does it when it when it’s off and I can here it from the other room at night when I’m trying to sleep. It is so loud that I can hear it over the sound of the TV when it’s on and on the other side of the house when it’s off. It is a 50″ LCD and the warranty has expired. I understand that there was a similar/ same problem with other mode before 2008. I purchased this one after it, so customer service says that I am not eligible to receive help from Samsung. I don’t think that it is fair that Samsung has acknowledged that they had problems with their TV’s in the past, yet I bought one after that tim period and it’s still faulty. I have spent hours on the phone with customer service and even spoke with a “special” representative with no satisfaction. I asked to speak with someone in a higher position, but was refused. I can’t even seem to formally report this continued problem so that Samsung is aware of it. Do they not care? I have bought at least five Samsung’s and have even given them as gifts. I would respectfully like to say that I will not be buying another one because of the quality of customer service I have encountered. I will replace this one with a cheap throw away TV because the cost of having someone service this one, which I was told, would be the same price a cheap competitor TV. At least when and if I do have a problem with it, I won’t mind throwing it out. I was wondering if you have any thoughts or feelings regarding this situation?
Thank you for your time and I look forward to hearing back from you.
– Michelle
Mr. OH-Hyun Kwon
Chairman, Samsung Electronics America, Inc.
85 Challenger Road Fl7
Ridgefield Park, NJ 07660
Dear Mr. Kwon,
I purchased a Samsung refrigerator from a used appliance store. I chose your produce because it was suposed to be the top of the line product. Well it was not. The front door on the freezer side does not work.. I called your customer service and they stated that it was just out of the warrentee period. However they offered to extend the warrentee on the product and totally fix and correct anything that was wrong. They sent out the tech 4 times to see if they can fix the problem. They changed out the back pannel, the front display, and even order and changed out the door. None of this corrected the problem of no power to the door or ice make or water. I spoke with the escalations department and at that time they stated that they were going to replace it after the tech deemed it non repairable. I contacted them today and they then stated that since I did not purchase it from a ” Samsung Retailer” that the warentee was null and void. Also that it had another owner that it did not transfer. I find that hard to believe due to the fact that they were willing to take ownership of this problem and get it corrected. I spoke to a lady there in your office and she was totally rude and when I asked to speak with a supervisor she became angry and would not let me speak to one.. I finally got to speak to one and he stated the same thing that there is nothing that they can do. He offered no solution for this. I advised him that I work for Verizon Wireless and push Samsung products everyday. I also advised him that if Samsung will not correct this problem that I will just go and purchase LG products as well as push LG phones and services. I will not offer this product to any of my customers in the future.
Dear Mr. Kwon first let me talk about the HDTV Adapter I purchased to view my files from my galaxy on my Samsung TV. I purchased it on the 5th of December. I was promised to receive it on that Tuesday. It is now the 17th and the product says “Bad Address Call Sender.”
The customer service rep couldn’t seem to find my transaction or tracking number. Very strange. After over 19 min of holds and incompetent questioning, (Its always bad when the customer has to help the cue service re to do their job) she transferred me to the her boss who then transferred me to the wrong dpt. who then couldn’t find her boss, and has had me on hold now for ten minutes. total, I have been on this phone with Samsung for 59 min. in counting.
Furthermore, it doesn’t seem to matter how I change my password, I can’t seem to log into my account. Even when they send me a new password, I can’t log in. I’m writing this to you Mr. Kwon as a warning that I will contact the BBB if these things are not taken care of. Your company sure doesn’t have a problem with taking our money, but seems to have an issue with everything else afterwards. I will not be a victim of your bad services.
Mr. OH-Hyun Kwon
Chairman, Samsung Electronics America, Inc.
85 Challenger Road Fl7
Ridgefield Park, NJ 07660
Dear Mr. Kwon,
I purchased a Samsung dishwasher, model DW80F600UTB/AA, from HH Gregg on August 31, 2013 for $583.13.
From the onset the dishwasher did not clean the dishes. The installer from HH Gregg checked the machine and saw, for himself, the food and film that were still visible on the dishwasher “cleaned” dishes. He was unable to correct the problem.
Two different technicians were sent, by Samsung, to our home. Both were unable, as well, to correct the problem. In order to have clean dishes, I SCRUBBED all dishes before putting them in the washer.
I was told if I requested another technician to come to the home, I would be responsible for the charge. I chose to put up with a subpar machine that could not do the one job it was designed to do. I continued to scrub all my dishes before putting them into a machine.
On August 13, 2014, less than a year old, the ECS Sensor had to be replaced. That was when I researched the internet and found this was a frequent problem with this model. It was suggested that I purchase an extended warranty.
I felt I was getting nowhere with Samsung so I filed a complaint with the Better Business Bureau in New Jersey. This was when I got Samsung’s attention.
I was making progress with Caitlin, from the Office of the President, until September 17, 2014 when all email correspondence ended. I left phone messages and emails for Caitlin. I did not get a response through either mode of communication.
I contacted BBB again, in reference to not having heard back from your company. BBB was able to get Samsung to offer a store credit, to us, through HH Gregg. We used that credit to purchase a Kitchen Aid dishwasher. With the very poor customer service I received, I was not about to purchase another Samsung product.
We were told by a sales associate when shopping for the new machine, that the Samsung model we had “was garbage”. That wasn’t news to us, though. He was surprised Samsung did not just replace and upgrade our machine with another Samsung model early on when I was voicing my displeasure. By not doing so, Samsung lost a customer and I have gone a step further by writing very negative reviews, about the dishwasher and Samsung, on the internet. Facebook was also a great place to warn others about Samsung and your products.
I hope many potential buyers will read these reviews before buying, and go with a Kitchen Aid. Now that is a great product. It actually does the job it was designed for.
I am grateful BBB was able to help me resolve this issue with your company, because left to deal, with your company, on my own I would still be ignored by Samsung, frustrated, and still scrubbing my dishes before loading them in your “garbage” dishwasher.
Sincerely displeased customer,
I have the same model dishwasher and I have had one problem after another. As a matter of fact, I’ve had 12 service calls on this machine in the last 6 months. I have tried to go through all the right channels with their Executive Customer Service Department to get a replacement or a refund. I was denied. Now, I am going through the BBB. I just don’t know what else to do. I am so very disappointed with Samsung. It’s a crying shame my original thought was to replace all my appliances with new Samsung appliances….Now, I am not so sure.
Dear #samsung this housewife splurged and bought her first fancy expensive vacuum (which I had to sell my wedding dress to get.) The big pitch was that it has a 5 year warranty and you were trying to compete with #Dyson . After much thought and saving money i bought a #samsung vacuum 4 months ago. BIGGEST MISTAKE! A week ago as I was vacuuming the darn thing just snapped in half in my hands…. But no worries… I have a warranty. Ha! Nope… You don’t cover “physical damage”….well the thing is if I can’t push the vacuum back and forth for 4 months without it falling apart something is wrong with your product! You might have saved yourself a couple hundred but in the long run your out thousands as I will no longer buy your trashy products that you don’t back up yourself….. I should have bought the #Dyson! Don’t buy #samsung….. They don’t stand by their products. Thank you to #sears who heard my story and is going to replace it! Lesson learned!!!!!! If your vacuum can’t stand up to 4 months of normal wear and tear something is wrong!!!!! I feel taken
I bought a frige and the customer service sucks and there appliances suck the customer service does not no how to take care of there customers. My advice is dont by any thing from the they suck tjey just lost business. They are the worst company in the world I found out that samsung cant hold on to there products and have them stay home orking it broke in one day.
I just got off the phone with samsung . I purchased a 60 Inch smart tv it has benn giving me problems. I call samsung and I get pushed away. They are horrible customer service. All my tv’s are also samsung , but not again will I purchase a Samsung tv unless they can fix my tv it a $3k tv . These guys are a billion dollar company. No excuses.
I purchased my device from Amazon in the US, however I recently moved to Malaysia. I talked to Samsung in Malaysia and they refuse to honor my US warranty.
I can produce the receipt for the device. The device has quit working (it turns on, but the display is black), and I’d like to get it repaired.
I am told that because I purchased the device in the US that it can not be repaired under warranty in Malaysia.
I find that answer is unacceptable for the following reasons:
1. I purchased a legit product from a authorized Samsung suppliers.
2. I registered the product as required with Samsung upon purchase.
3. The product is still under warranty.
4. Samsung is an international company that sells their products all around the world, not just in Malaysia or the US.
If this is not resolved I will probably cease to be a Samsung customer, currently using a Galaxy Note 3, my wife is using a Galaxy Duos, still have a working Galaxy S3, and previously use the original Galaxy Note 10.1, so I’ve been a very loyal customer of Samsung for a number of years. However this situation makes me reconsider my loyalty to Samsung, given the fact that Apple will honor international warranties, and that would probably be a better company to purchase from in the future.
Iskandar Hack
I bought a $4000.00 Samsung smart tv 65 inch just over a year ago, I have had problems with it from day one I have been trying to get the problems addressed with Samsung. They have done nothing, just like the rest of the complaints I’ve read Samsung does not care about their customers, I have written letters and I have tried to speak with someone in the corporate office. I have made over 25 calls to Samsung, I have never experienced such horrible customer service. They just ignore you hoping that you will go away. How can such a big company get away with this? $ 4000.00 is a lot of money to spend on a tv. You would think when you spend that much money with a company that they would appreciate your business. I believe in karma.
Horrible company. Management in every area refuses to deal with product quality issues.
My comments are as follows: Check my extensive file with you and you may understand the “Issues” that I have faced with your company. I am stating it this way as it is to long and complicated to explain in E-mail. Your service is unacceptable beyond belief! I will in fact NEVER again purchase any of your products.
WHAT IS IT THAT YOU WILL AND CAN DO FOR ME!
So you can look up my files heres some help:
Daniel Winter
* Geddes Way, Pipersville PA 18947
215-892-****
dr_winter@verizon.net
Iwould love and expect a response! I have gotten no place with customer service even with dealing at the corporate level for the past month.
I also made a request to get an extension (Hard Copy 3-months) on my warranty as I was concerned it would run out before you “fixed” my problems. Better yet my warranty is still in effect till 11/1/14 and I recieved word that “I am currently out of warranty”
What are you people doing? It seems that you want your customers to just go away! I have done research on your customer service and found that your company has one of the lowerst ratings in the industry. I also know that at the lowest level your customer service are NOT even Samsung employees that basically get “dumped” into the deep end of the pool.
Go ahead I dare you to respond and have all of your information together and to let me know how you will satisfy my requests. I HAVE TOLD EVERYONE I MEET AND CAN THINK OF TO NOT BUY YOUR PRODUCTS AS YOU DO NOT STAND BEHIND THEM AND YOU JERK CUSTOMERS AROUND BY SENDING US THROUGH THE BLACK HOLE OF YOUR SERVICE NETWORK!!!
if someone could get back to me soon as possible I would appreciate it this cell phone is for my daughter she’s handicapped I cannot afford to pay 4 another cell phone 4 my daughter so please can someone resolve this issue thank you waiting to hear from you
my samsung phone will not charge I’ve been having a problem with this for almost one year they fix the problem and the problem happen again and now they want me to pay i do not feel as though I should pay
Bought $1000 dishwasher Sept. 2013 used about 4 months all together. Board has been replaced 3 times . Repairman said nothing else he can do, call corporate. Told him I had. Called corporate again,said they needed to talk to repair man. Have called him 4 times he will not return my calls. Samsung in my opinion has done us dirty, they got our money now they do not care, no one does. Is there any one in the company that has a heart? We need your help! Please, please help!
I need. To. Speak. To someone in charge. About. A phone galaxy s4 from metro pcs i purchased. So can. Someone in charge. Contact me please. Thank you. From. The. Bottom. Of. My heart.
Wow, after reading these complaints I almost feel like its; a waste of time to comment but It’s more about principals than anything, The phone cost under $80. I have been a loyal Samsung customer for many years, I purchased a Galaxy express at Best Buy, 6 mos passed the phone started overheating. I was told to call Samsung repair they said send it in to them and they would fix it , they made it seem that simple. That was after I had been hung up on by an agent that didn’t want to hear my issue . I sent phone in .. Phone comes back too me unrepaired no call or anything as to why. I call and was told they would not fix without a receipt I call Best Buy have them email it to me I email it to Samsung 6 times and they still say haven’t received I fax 5 times the same response . What’s wrong with this picture????? didn’t get still I finally got rep to start a new ticket # OK I send phone back…got it back a second time unrepaired!! I’m not understanding what’s going on. This time was told had to be water damage and didn’t repair.. Let me tell u guys what they did. I tried to resolve this issue by phone, they blocked or rerouted my # I started a chat to try to get the resolved.as cut off and blocked …. WoW this shocked me .could not believe it.!! Called again after 1 week went by, slipped though their system by calling another # was transferred to 3 different agents put on hold 25 to 47 mins each time and then hung up on again, The last hang up was me waiting as I was told I would be speaking with a executive customer service rep. This was a ridiculous situation . Its evident all of their reps are trained in how to put the customer off and avoid dealing with issues as well as how to lie . It is now evident they do not care about their customers. Which is fine, They just lost a great customer.. They should respond personally to each of the complaints on this site, That would be the right thing to do. But judging how I was treated I doubt if that’s going to happen. SO Sad
I purchased a dryer on June of 2010, luckily I purchased the extended warranty thru the store. Less then four and a half years has passed with only myself and husband useing this the motor has burnt out!!! This is a lemon, and trying to get any satisfaction or help with the customer support was a joke. I felt patronized and told so sorry nothing we can do about replacing a lemon item. They couldn’t or wouldn’t give me a number to a corporate office. Google corporate and all you get is the same number to call for problems. Frankly I’m not interested in the bio on the the multimillionaire CEO or other high level employes. I WANT TO TALK WITH SOMEONE WITH SOME AUTHORITY, OR THIS IS THE LAST SAMSUNG ITEM I WILL EVER PURCHASE. I will also take advantage of the internet and make sure everyone knows Samsung really doesn’t stand by their products and if you do get a lemon, oh well, just call customor non-service, sit on hold for at least 30 minutes and get nowhere. I would very much appreciate a call from someone at the corporate office, 520-749-XXXXX.
I would like to no how Samsung thinks they can get away with this promotion hear in Thailand by giving away generic note 3 s with the purchase of s5 the note they are giving is the sorriest tablet I have ever seen the camera specs on the net say 13 mp and flash but the one they gave me is junk no zoom no flash and XXXXX camera for 23,000. thb or 742. usd this is hurting Samsung’s reputation in fact I’m thinking about filling a legal complaint with the better business biro and the attorney general
The run around I have gotten from Samsung about the galaxy tablet 3 I bought in January is ridiculous. I have spent more time sending it into the service center and waiting to find time to send it back over and over then I have spent being able to use it. It constantly has issues mainly it stops connecting to the Internet even though it says it’s connected to wifi. It gets a factory reset and a week or two later it is back to not working. When I ask if it will ever be replaced so I can stop having to waste my time getting it fixed I’m either hung up on or the equivalent of getting hung up on in a chat session. When it’s an in person thing the Samsung rep always has my side but can’t get through to the people above them. I actually have a screen shot of me asking the last samsung rep if it will ever be replaced and them telling me “one moment please” then ending the chat. Once I figure out how I will email it to corporate….because the only info I get online sends me right back to the same chat room. All of the products I have in my house are samsung….but if this is how I will be treated then when it comes time for things to be replaced I will go with another brand.
I have never been unhappier than I am today with your dishwasher DMT 800 series. The same part keeps going out with this product. We spent money in your company$550.00 and just thought we were getting something that would last. There are lemon Laws in Texas and that is probably my next step. Yet you do come out and fix the problem, and it last for 2 to 3 months and then we are back where we started. whereas I have to take off work and be here. which is casting me money that we work for. Will I get a response from you probably not, I will never buy anything Samsung again. This should have been replaced this time.
Your service department refused to replace 3 little screws that were packaged with my tv but were the wrong screws because I was out of warranty. (The issue has been widely reported on the internet)
The WRONG SCREWS and you wouldn’t replace them?
How did you ever get to be the world’s largest information technology company when no one in your company seems to have one iota of common sense?
For 10 cents, if not less, your going to allow very bad will with one customer?
For 10 cents, if not less, your going to risk losing future sales of several thousand dollars? (I actually took the tv off the wall mount because we’re remodelling and I am replacing it with a new tv along with several new appliances.)
If this is the kind of support Samsung, the world’s largest information technology company, provides to it’s customers when there’s a minor problem (and it’s own error) you can be certain that I won’t be considering Samsung for any of my future purchcases.
I recently bought a Galaxy S5 from best buy.about a month and a half ago I noticed the screen has webbed like cracks from the inside glass .I took it to Best Buy and the manager said there has been multiple people with the same issue.after sending my phone to samsung, I recieved an email stating that I have to pay $168.20.I called and spoke with supervisor Phillip. And was told that samsung is not responsible for damage product that a customer created.so could someone please explain to me if the is clearly a defect in an item with a manufacturer warranty still valid.therevis no visible damage to the body of my s5 , not once did i drop or hit the phone on any object.so why do I the customer is responsible to pay for repairs? I would appreciate if someone could look at my case and handle it as a warranty issue should. I have not exhausted my options on this matter as yet, and am determine to let this kind of poor customer service be hear.phone # 813 431 XXXXX ticket #4126289835 thank you.
To,
The Service Manager,
Budget Electronics Pte. Ltd.,
No. 1, Maritime Square,
#01-36/37/38 Harbourfront Centre,
Singapore.
Dear Jesmond,
This has reference to the purchase of Samsung Galaxy Tab3 ( Model : SM-T210 ) vide Cash Bill No.: 196229 dated the 28th of March’14 issued in the name of DATIA Gopal Singh, for a total amount of Singapore $ 275.
The said device is not working properly “the images are inverted and gives a mirror image, the touch therefore is not working” and the Samsung Customer Care Centre in Lucknow, India is not attending our complaint.
Would appreciate if you could help us in having the problem rectified as soon as possible.
Yours truly,
Datia Gopal Singh.
Mobile : 7800691983.
formal complaint complaint lodged at the point of purchase, since the Corporate Office INDIA at Gurgaon, just refused to acknowledge the complaint saying….WE DO NOT ATTEND TO CUSTOMER COMPLAINTS OF PRODUCTS PURCHASED IN SINGAPORE…WHEREAS I WAS ASSURED OF SERVICES IN INDIA.
WILL NEVER BUY A SAMSUNG PRODUCT IN FUTURE…..THOSE VISITING OVERSEAS ARE ADVISED TO TAKE A NOTE OF CAUTION.
copy of this letter mailed today 8-12-14
Samsung Electronics America, INC.
Consumer Electronics Customer Service
400 Valley Road
Suite 201
Mt Arlington, NJ 07856
Dear Sirs:
I am writing to you in reference to a SAMSUNG Stainless Steel dishwasher purchased at Sears located at 1111 Franklin Ave, Garden City, NY 11530 (516) 891-3700 in late February 2014.
The specifics of the machine are as follows:
Model #DMT400RHS Motor 1.6A 120V-60HZ
Heater 8.9A total current 10.5A
The dishwasher stopped working @ 6 weeks ago. Upon noticing that the water remained in the machine and did not drain, I called Sears Service department.
The first service call was on 7-15-14-the service repairman arrived /assessed the machine and replaced a pump (located on side of machine)
The machine was not tested while the repairman was at my home. That evening I tried using the machine and it still did not drain water –nor were my dished cleaned. I scheduled another appointment.
The second (attempted) service call was on 7-25-14—I was scheduled for 3-7pm and requested a phone call once the service repairman was on his way to my home.
He arrived early (2:30pm and left a tag on my door)
Needless to say, this needed to be rescheduled once again. Please not that I took time off of work to be at my home and wasted 4 hours.
The 2 nd (actual) visit to my home was on Saturday 8-2-14. The machine problem was assessed and a drain hose was ordered.
Today 8-12-14 was my 3rd service call to the house. The service repairman replaced the new hose to the machine and tried to run the machine. He determined that the problem is the sump pump. This is an expensive item. SEARS will not order/replace it. They advised that I reach out to you, the manufacturer of the machine.—since the machine is still under the manufacturer warranty. I was also advised that a service order should be in the system and a ‘payroll transfer’ be in place.
Please note that the machine is less than 6 months old. I have had several attempts at repair.
At this point, I feel any repair will leave me with a less than adequate machine and the likelihood of other things going wrong is high.
I am respectfully requesting a replacement of the machine.
Picked up a Samsung 39. Followed simple asemble instructions. Tv wobble on stand.
Called Samsung they gave me the website how to asemble. Tv still wobbly.
I purchased this tv 3 days ago. Tv screen leaned forward. I spent the whole day calling
Samsung. Samungs said I will get a call back . No one has called me back.
Samsung customer service performance is poor quiality. I will never purchase a Samsung product. The company is not for me. I spent 12 hours on the phone and they refuse to help. The customer team is in the back ground clowning area, when you are in the phone with them.
Samsung washing machine caught fire by it self. Under warranty. Some how my wife manages to drag it out while it’s on fire. Whole house smoke damaged. Kid’s clothes burned. Laundry damaged by fire. called 000 Called Samsung Sydney office. Found that brand recalling. Promised to replace the items damaged. Sent a new washing machine. That’s it. Not even answering the phone now. Very disappointed. Dryer also damaged, had to buy kids clothes aging middle of the winter. Clean the house by my self. Land lord kind enough to do a professional cleaning by approval his insurance.
Never ever let any one buy Samsung again
we purchased a tv and the front frame and protective fell today hitting thats how we learmed samsung put it together with double sided tape and they admitted it shouldnt have been done like that but the warranty expired so to bad… are you f n kidding me really you put a tv together with tape. wow so done with samsung.
I was hoping a warranty repair for my Samsung Galaxy S3 would go smoothly. Not quite, it is sloooooooooooow. The phone was confirmed received by UPS (with signature) 5 DAYS before Samsung stated it was received at the repair center. Sure that allows them to CREATE great statistics for time of repair but it is NOT TRUE. When Samsung causes an prolonged delay, they should send a free replacement and not create stories. I can not see how they can compete with Apple for service with this POOR service model.
My phone still not working and y’all still haven’t got back to me about that pieces of sh%t,that phone cost to much money for it to go out like that…no y’all want fixes is like who dose that…send me a phone or else I knew I should have will and get me a apple phone cause I know for sure the would have took care of me asap
i am from israel
my 2 monthes old galaxy s5 was burned while charging and make allot of problems to me.
samsung israel are not taking responsebility for my case and don’t want to give me details how to connect with samsung global support.
it is a shame for samsung name,
this is the video of the device and i have allso pictures of my floor with the burning marks.
shame on you samsung for puting me a 100% disabled man with dystonia in this kined of danger and don’t even taking responsebility.
Having the same problem. My phone is on fire. Errr!!!!
Dear CEO I bought two tv’s and a serouund sound from your online store … Unfortunately one of the tv screen was broken upon delivery that was since in April I returned the tv .it’s now July and still my funds is not returned can u please help me … I been calling on a weekley basis and always getting a runaround all I need is my refund Please ?… Thanking you in advance lk
And when I called y’all people was very rude and disrespectful and called me an sir an told me to hold on an was listening to me talk bad about how disrespectful they was then go ask me what did I just say….and they wouldn’t tell me corporate number or address……
I been with Samsung for many years and when I had a issue with my phone I send it in…I upgrade my phone to a Galaxy s3 my screen went out well that’s what they told me when I send it in to get repair so I told them to send my phone back an took it some where else an the man told me it was the back panel of my phone they lied to me so they want have to fixes it…..I want my money back cause that phone cost 399.99 an I don’t have no 250.00 to get that phone fixs….apple told me to come to them an I want have them problems….I’m mad…..
FROM: Burton Goldstein
Santa Monica, California
TO:
Samsung
June 25, 2014
Dear Samsung:
Although I was offered no help from Samsung via my “Char” contacts, I thought it fair to give Samsung management a chance to respond before declaring that Samsung is unresponsive.
I’ve had Sony Trinitrons that lasted for 15 years. You see old Sony’s by the roadside – they outlive thieve usefulness – but they still WORK.
Here’s the headline summary of why I am writing you:
Samsung Smart Smart TV That Dies of Defect in 29 Months
Samsung Refuses to Take Any Responsibility
Should You Buy A TV That Might Die in Less Than 3 Years?
The basic facts, as detailed below are: I bought a Samsung Smart TV and about 29 months later it suddenly failed to show any image except vertical line. (I can send you a photo.) Contacting Samsung was useless. A repair shop declared the unit unrepairable due to a defect in the main logic board due to no fault of the user (me).
On about 8-9-2011Samsung Smart TV arrives from ABT Chicago, having beeb purchased for $1097.00
(Model UN46D60000SFXZA ser# Z2ZC3CAB506867L)
1-31-14 Precision Sound Service confirmed Samsung TV was unfixable – Defective main circuit board. Not caused by surge.
Samsung support denies there is any recall, denies there is any publication of Samsung TV recalls that a consumer can look up and offers no help other than to refer to a repair shop. The repair shop confirm it was an unfixable catastrophic failure of the main circuit board, not caused by a power curve or consumer mistreatment of the unit.
2-5-2014 Bought replacement Samsung from Paul’s TV A comparable 46” Smart TV. – 921.48 – 149.99 ward
My losses:
Defective TV $1097
repair bill $89
Two hours at $105 hr (lowest freelance rate I charge) $210
(I am self-employed. Lost time contacting Samsung, sending out old TV, buying and setting up new TV – none of which would have happened if Samsung took responsibility for selling me a TV whose defects would cause it to fail in only 29 months.)
TOTAL LOSSES: $1386
What can Samsung do to compensate me for the losses I incurred due to Samsung selling me a defective product?
Ot does Samsung want to be known as standing by it policy of selling TVs that become unrepairable in 39 months?
Sincerely,
Burton Goldstein
I have been a loyal customer to Samsung for many years.
All of my phones are Samsung, All of my tv ‘ s are Samsung. smart tv ‘ s I should add.i also have the sound bar for my 60 inch smart Samsung.
When I first brought home my new tv there was lines through the entire screen and my components plug had been jammed.i took my tv back to best buy and told them I had a faulty tv. At the time of purchase I made sure to buy the extended warranty. The store told me that because I had the extra warranty they would fix it. Geek sad came and repaired my tv. That may I add was 1 day old when I seen it needed repair. So now here I am 6 months later and my tv has lines in it again. I unplugged my cords from the back panel and it had lines up and down from left to right. I called the geek squad and they said my tv was under warranty and I could not use the geek squad to fix it. They told me I needed to call Samsung. I called samsung and the lady on the phone told me that they were going to fix my tv.she said she was going to send a repair man once the part was received. The repair man came and said he has to get approval. Then gave me a number to call. I called samsung back and they said they were not going to repair my tv. There was zero impact to my screen. The screen it’s self is not broken. Samsung sold me a faulty tv from the start! I want my tv repaired!
Bought a galaxy S4, some how the LED screen cracked under the main screen. Called Samsung and the lady I talked to said my phone was still covered under warranty. So I sent the phone to them. A few days later I received a call saying it was no longer covered. The lady could not give me a reason to why this was. So I asked to speak to a supervisor or manager and first she says they are in a meeting, then they were out to lunch, then they were not there all in a matter of minutes. After the third time asking and her giving me a different answer she HUNG UP on me. I own 2 Samsung tvs, 2 tablets, phones, and surround sounds system. And this is the way they treat the customers who support the brand and buy there products. Very disappointed with the SAMSUNG COMPANY!!!!
Bought a Samsung @F395BTPAWR/A2 six months ago. The drum needs to be replaced. Are you kidding me? I want a new machine, a major part like this shouldn’t need repair this soon.
BUYER BEWARE…Samsung requires your product be repaired 3x within 30 days each for the same issue in order to be considered for a new product.
I will NEVER buy another Samsung product.
I’ve had the Galaxy S3 since January of 2013. A few months ago (early April 2014), the touch screen died and I needed a replacement. My carrier provided me with a working replacement. Well fast forward to early June of 2014, and it just died. Entirely. I tried the battery, it was fine. I tried a soft reset. That didn’t work. It still wouldn’t load past the initial Samsung Galaxy S3 screen. I tried a factory reset. It still didn’t work. So my carrier provided me with another replacement. This 3rd replacement had the SAME issue. Come to find out it’s a firmware issue. So, I sent #3 back to receive #4. It also had the same issue. So I returned #4 and just got #5. STILL HAS THE FIRMWARE PROBLEM. Come on Samsung people! Why are you trying to screw us all over? We love your stuff, just not your employees. Fix. It. Immediately.
As a loyal consumer, I am disheartened by my recent (and ongoing) issue with Samsung. (Three regular Samsung televisions, a smart tv, a microwave, a stove, a fridge, blu-ray dvd, smart blu-ray dvd, etc. – LOYAL consumer) We purchased a fridge on sale for $2290, marked down from $3290, great deal, so we thought. About a year in, the fridge started making noises while still under warranty, Samsung sent out a repair man. Again, same issue, same issue a third time and Samsung deems my fridge unrepairable. Instead of sending me a new fridge, they want to send my $2201.01 AFTER I DISABLE MY FRIDGE BY CUTTING THE CORD. As most, I do not have $3500 laying around to go purchase a new fridge and wait for my refund check, I cannot disable my fridge and NOT HAVE A FRIDGE FOR A MONTH while I wait for the refund to arrive, and there seems to be no resolution or care about me/us as a consumer and family. I have been run around for over two months with this issue, causing stress to our family. Samsung’s answer – you have to cut the cord and not have a fridge. Well, with four kids, this isn’t possible. I am beside myself with the lack of common sense displayed by those who work in the Executive Customer Relations Department. The supervisor I just spoke with was rude and condescending. I tell you what Samsung, you’re losing a long-time, loyal customer. I don’t need to hear policy when I have a fridge that isn’t working worth a darn, I NEED A NEW FRIDGE. It really is that easy, Samsung. I am irate. This is not the way to treat your consumers, especially the loyal, multiple-purchase ones.
Iam reached a point which is beyond frustration, I had purchased samsung galaxy tab 3 about a couple of months from Mumbai, India back and since the first week of the puchases I have been facing problems. ( Screen going black, tablet not responding nd tablet getting extremely hot) I had visited the service centre on more than 2 occassions but still the problem persisted, I finally wrote to the samsung india CEO’s office to which I had an executive calling me 30th april 2014 and promising me to again visit the service centrefor one last time and followed the instruction as directed but the ordeal still continous and again I was forced to write to the CEO’s office on 2nd ;une 2014, the suggestion which came thereafter to my surprise was the same as last time ” visit the service centre”. I wanna know whether Samsung has any comittment towards the consumers on the product they offer and whther there are any service parameters.
i buy Gt-E3309 manual show me can use wifi …….
i find in phone cant use wifi
how i can do ??????
Your phone system down right sucks (201) 229-4000. You people need to go out side of your office building & try using this number. I have tried to call the sales dept. & only got to support. He transferred me to sales & I waited for over a half an hour & no one came to help me. So then I tried another number (201) 229-4000 & got no where. I know that people who aren’t born here don’t have the same sense of customer service as those that are born here, but good grief people use some common sense. I want someone from corp. to call me & I mean call me, (702) 258.XXXXX. If I don’t get a phone call back then I know you people are not customer service minded. Kenn
I purchased a Samsung refig/freezer (model#401RSG257AARS, serial#B11643BCA00836E) in early 2013 and initially it operated well. Then in the Autumn of 2013 the icemaker failed to operate–mainly ice would freeze up in the dispensing shoot so that ice cubes would not come out of the shoot. The only thing to do was to remove the ice storage chamber with ice all over the floor and then open the ice cube shoot with a knife to clear it. Samsung had to order a part twice, failed to show up as scheduled in October before we left on a 3 month motor coach trip. After returning in January of this year, a part of the icemaker was replaced but the problem reoccured within a week. Then a digital controller panel was replaced and within a week the problem persisted. By this time the warranty had to be extended in order to continue repairing the icemaker. Most recently (April) the entire freezer door was replaced. Again the icemaker worked initially and then froze up within a couple of weeks. Presently nothing works as I can’t even get the ice storage device to pull out because the frozen ice cubes jamming the dispenser shoot is preventing me from pulling the storage chamber out. I am at a loss. Customer service tells me that parts replacement is the only repair service covered under warranty. We have already gone this route replacing part after part with no success.
So I have had a new Samsung refrig/freezer with an icemaker malfunction “repaired with parts replacement” 3 times and it still doesn’t function. I need Samsung to fix this malfunction even if it means replacing the entire unit. It’s not my fault that the icemaker doesn’t work. I initiated repairs well within the warranty period but the numerous repair/part replacement service attempts have not fixed the problem. Please send this complaint up the corporate ladder so that I can receive real customer service that resolves this persistent malfunction. I am retired and used to be a CEO and I know that customer satisfaction is possible regardless of routine warranty restrictions.
Please respond. Phone:505-206-XXXXX
E-mail: philip.kXXXXX@tufts.edu
Address: XX Canada Del Rancho, Santa Fe, NM 87508
I purchase a phone from one of your location and found out i cant do anything with my phone i cant get on the internet my call drops the phone shut off by it self it get very hot it also tell my that i have something downloading and not downloading anything i call the store were i got the phone from due to fact i have all the promble that no one Would help me i call the store were i got it from i cant speak to a manger or superviors and i cant speak to no one the same the happen when i call them there telling me my phone is international if i would have know that i couldnt get no insurance or no carries i wouldnt have never got and i cant get any help or services
I have a samsung un65f9000 4k tv 3 weeks old and i have no full 4k movies .Samsung new 4k model now offered 5 full 4k movies i called and spoke to 5 diffenent customer service and ask to see if i can have the same offer and all told me they same can not do anything for me where samsung loyalty to customers,
I purchased tv 6400 smart tv and in the first four months screen started to become dark all of sudden .samsung dealer sent his agent to check they told me that soft ware problem and parts has to be changed as some units might have manufacturer defect.i asked them to replace it with new one as not fare to have tv repaired while its on warranty but they refuse and only offered repaire.this is absulitly not fare.hope to give them instruction to replace regards
Yahya albadarneh
Amman Jordan
Tel 00962679767XXXXX
I purchased a samsung 5300 ledtv. It won’t play. And I can’t watch youtube videos because it doesn’t have flash player. Why would Samsung make such a useless piece of s*** TV.. Why would Samsung piss off millions of customers selling critically faulty software/hardware.
“Last browser session ended due to lack of memory or another unkown reason ” before my tv crashes. WTF I can’t access the internet and Samsung customer service won’t refund my money.
Samsung stole my money and ms-represented its self as a functional internet accessible hdtv product but I can’t access the internet. I hope all of you corporate liars die in a terrorist attack from a violent disgruntled customer that got screwed to many times by your Bull s***. I hate you and I will pray you burn in hell. I will never buy your companies products again. You’ve made me hate your company. I won’t kill you but I hope you get shot in the balls and die slowly. F*** you Samsung.
Our company is wrong on saying that you are the best with customer service.your company f***ing lies to customer and want to say that you were miss informed that is f***ing buckshot if you tell a customer something you should follow through with it please contact me because your customer service is f***ed up
Hello my name is lindsay. I purchased a samsung refrigerator and to find out it has never gotten colder than 53° in the refrigerator Since day one. It has been a long long bumpy road with samsung call center. A&E services were the ones sent by samsung for repairs and after many visits and a electrician visit (because A&E told me it was that my outlet and wiring was bad and that was not the case because the fridge did not change temperature after installing new outlets and wiring) the fridge was considered unrepairable. Then I went to best buy for my exchange with the confirmation number given to me to find out best buy had no record of it because samsung sent it through a different company by mistake. So after leaving bestbuy with no fridge i waited days again and contacted samsung who said they will get back to me by 6pm. I never received a call so I called for an update and they said now the agent had made a mistake and it will be many days yet until I can get answers. So I still sit with no fridge and an electrican bill for no reason.
Very high disapointed with Samsung:
new handy less 2 years purchased agree EU laws is in warranty with ticket.
Samsung does not want complish warranty internal screen is damaged NO broken or crack screen only black internal, not due bad uses, or fall down at floor..
Simply Samsung wash his hands and not complish laws.
Must go by justice claim, Samsung lies in warranties contract.
Never more this brand,
I have received the run around for the past 2 weeks. My galaxy tab 10.1 was sent in for repair, 1 week later it was returned unrepaired and no explaination why. After numerous calls to customer non-service, I was informed my tab (I purchased 18 months ago) is at “End of Life” and no parts or software available. if this is the length of time customers can expect their equipment to last, it will be my last purchase of Samsung products
I have been very happy with the numerous Samsung products I own. So I had no hesitation in buying an internet connected PVR/Bluray a couple of days ago. Samsung wouldn’t allow me to use the internet feature without me agreeing to allow Samsung to spy on my internet usage and provide that information to others. I returned it immediately. I will not be buying the Samsung 10 inch tablet I have been looking at or any other Samsung product for that matter. Piss weak form Samsung. Leave spying to the c**k smokers at the NSA.
From: pabloaXXXXX@hotmail.com
To: dear_customer@contactus.samsung.com; paXXXXX@libortour.com.ar
Subject: RE: [Re]VERY BAD SERVICE IN SAMSUNG ARGENTINA
Date: Thu, 20 Mar 2014 10:43:48 +0000
Dear Amit Gautam
Thank you very much for your prompt response.
Unfortunately I’m not getting responses SAMSUNG ARGENTINA, so I appeal to Pc to me provide some contact MATRIX SAMSUNG HOME in KOREA to see if contacting someone there, they can by any mail to SAMSUNG ARGENTINA, get them to expedite the times to achieve resolve my situation.
Le agradecere much so you could do for me.
Best regards.
PABLO DARIO ATTAS
PASSPORT 20,536,XXXX
SAMSUNG CUSTOMER NUMBER: 620090XXXXX
Tel: 54 11 5353 XXXXX
Date: Thu, 20 Mar 2014 16:52:21 +0900
From: dear_customer@contactus.samsung.com
To: pabloaXXXXX@hotmail.com
Subject: [Re]VERY BAD SERVICE IN SAMSUNG ARGENTINA
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DEAR CEO
CONTACT THE UPSET WITH SAMSUNG express my ARGENTINA AS MORE THAN A MONTH”M WAITING MY PHONE Samsung S3 REPLACE WITH A NEW UNIT, SINCE THE TECHNICAL SERVICE DETERMINED TO BE REPLACED.
THE DELAY THAT ARE TAKING ME THIS GREAT WORK ocacionados DIFFICULTIES AND A BIG LOSS OF TIME.
It is THEREFORE AND FOR MY DESPAIR TO BE ABUSE CONSTANTLY BY REPRESENTATIVES CUSTOMER IN SAMSUNG ARGENTINA, NOT ACHIEVE SO FAR solve MY SITUATION THAT APPEAL TO THEIR POWERS OF CEO OF THE COMPANY TO SEE IF FOR YOUR AVERAGE ACHIEVEMENT REVERSE THE PROBLEM THAT ME TODAY ails.
I GIVE THANKS FOR YOUR TIME AND SO CAN DO TO HELP WITH THIS PROBLEM WHICH CONSIDER VERY SERIOUSLY.
ATTE.
PABLO DARIO ATTAS
PASSPORT 20,536,XXXX
SAMSUNG CUSTOMER NUMBER: 620090XXXXX
Counselor answer
Dear Mr. Attas,
Good Afternoon!
This is Amit from Customer Experience,
We have noted down your concern,
We apologize for the inconvenience caused to you.
In reference to your complaint, we would like to inform you that Samsung India Electronics Pvt. Ltd. provides services to the customer located in India.
And, as per your communication, we have understood that you are an out of India customer, therefore, we request you to kindly contact Samsung Customer Contact Centre / Service centre of your country.
We are sure that Samsung Service representatives out there will be glad to assist you in the best way possible.
We hope that this information will be useful to you.
Lastly, we apologize for our inability to serve you directly.
We can understand the time and energy you have spent on this issue and appreciate your patience.
Warm Regards
Amit Gautam
Senior Executive-Customer Experience
Samsung India Electronics Pvt Ltd
I recently purchased a Samsung Galaxy S4 and was experiencing problems with it shortly after I purchased it. I contacted Samsung regarding this problem and the Samsung rep. assured me that I will not have to pay for any service fees or charges since the phone was still under warranty especially since I had recently purchased the cell phone. I shipped the Galaxy back to Samsung and now I’m being told that I will have to pay a service fee due to the issues with the phone. The phone is still under warranty so I don’t understand why I am responsible for paying to fix a new phone that I recently purchased. I am highly disappointed with Samsung and their poor customer services. I would like for someone in the Samsung Corporate office to contact me regarding this matter.
I have one of your Gal tablet 7.7.I can’t get the tab to come on. I have send this back thu verzion.Its been gone 3months. They won’t cancel cont con contactt. So I ask you if you stand behind you product, Please send me a new tablet that works. You c an email and I will give you more information. Thanks.
Samsung has NO CUSTOMER SERVICE. YOU F***IN SUCK.
…I bought one of your top loading washing machines in Jan of 2013. I have had to have that d*** thing fixed 4 times. The very frst tiem they had to replace the water pump which fell off and flooded my floor! Then they had to replace the circuit board on it. Then they ahd to reattach the pump because it fell off again! Apparently I am now out of warranty so I can extend my warranty fro $328.95 for another year….A product that is 13 months old should NOT ever require an extension of a MANUFACTURER warranty! If it breaks that much, obviously its a piece of crap and should be replaced by the peopple that made it! It is pretty bad when the maintenance people that come to fix it say they have problems with this model ALOT! MAYYYBBBEEEE you should stop making it or find a better way to manufacture it! I’m pretty ticked off that after oen year I have to extend a d*** warranty. I would probably be better off as would everybody else looking for a washer or dryer to go with a different company! Thanks so much for the piece of crap now decorating my hallway.
I have had problem after problem with your Rugby Pro Pro. Each unit a differant Problem. totaling 100+ hours of support, yeah, you call it that. Now, I am stuck spending 3-4 hours on hold and being disconnected and hung up on by a curtain woman who”s shift ended and she put me on hold till your system disconnected me. tonight I started @ 5:43 and itt’s 8:58 as I write. so much for buying anything else Samsung Ever!!!!!!!!!!!
So much for ever being nice to a Samsung rep ever again.
I hope that your kids have grand children so you can whatch them suffer.Especially your peace of garbage “support Professional” that don’t know crap but to push a button and places someone on hold and then transfers them to the wrong division/ department!
Again, i hope they get to what everyone suffer then they can die a slow painfull death while the ambulance goes to the wrong address!
I have a front load washer and dryer samsung I have had to have both repaired i have a 42″ samsung television that takes 10 minutes to just turn on and now my 55″ television is not coming on and I’m trying to call the ceo on a samsung cell from and the call the office hangs up on the paying customer. Smh
Dear CEO,
We have a Samsung washer and dryer that is not 2 years old. Within a month the washer had to be replaced. The drum in the dryer broker two months ago. Now the lock broke on the washing machine which cost us $220 to fix. The Samsung certified repair man is very happy. Samsung appliances have really been a boost to his business. He told he will probably see us again very soon. I think Samsung technology is great but you have major hardware issues with your appliances. I cannot recommend any of your products to anyone!.
sir
I got an email that I won a prize of 7 crores from samsung galaxy is it true please inform me
Hello,
I have a Samsung Galaxy Tablet and I and I am very upset..I have shipped my tablet to you all two times now, back to back and I am still have the same similar problem with the power/connection. I have been going through this for a month or two now and enough is enough. The company advertises “best quality” “best service”, but as of now, I cant agree with that…Now, again, the tablet will not power on for the third time……….
feel free to contact me regarding this issue….I will be waiting and I will follow the chain of order in order to make this situation right!!!!!! This is horrible..
My Samsung dryer has now broken for the third time in three years. Executive customer relations does not help what so ever. Samsung does not stand behind their products! I should not have to pay to keep repairing this lemon of a dryer!!
i was on the phone with the customer service for five hours today and nobody was connecting me to the complaints department. an employee called robert made me delete all my contacts without taking a back up. how can your employees behave so irresponsibly? what compensation do you provide to clients/
also another employee gave me the wrong email address of the complaints department
I am returning a Samsung Dart t499 cellular phone. I charged it a it burned out. I would like a replacement or upgrand to a Samsung Galaxy. My service is with T-Mobile no contract and previously I was a customer for over 10 years. Please email me at uXXXXXXXXX@stlmsd.com or contact me at (314)255-XXXXX.
My address is XXXXX Market St. St. Louis, MO 63103
hey i am darrell howell i have called for over 3 weeks and they send me to the same excecutive office that says leave a message and we will return your call in 24 hrs well 3 weeks is a lot longer than 24 hrs is your company really that incompadent are do you just not care. i am at 205-814-XXXXX thanks for the crappy service and crappy concern you have for your customers
I bought a refrigerater a year and a half ago..well I now have a refrigerater that is not working I paid over 1300$ for it brand new…I am a single mother of 5..I called customer service only ro find it will cost me a couple hundred to get it fixed..really..I would like some one in corp. Office to contact me..this is just plain down right wrong..I bought your product and I expect you to stand behind it..thank you Diane W
I purchased a Samsung Galaxy J3 phone 10 days ago at my Verizon store. Six days after purchase a message appeared on my screen saying that my phone was hot and it turned itself off. This happened for several day until I could get back to my Verizon store which was today. They took out the battery and told me that there was some moisture in the phone and that was obviously the reason for the message. Now…..I am a senior. I do NOt use my phone as an extra appendage of my hand! I do not keep my phone in view at all times! I do NOt have my phone out 100% of the time. It is in my purse or on my night stand when it is being charged. I rarely use it, except I emergencies. I have had a Samsung phone before for 7 years and no problems. This was the reason I bought this phone. The old one, that I loved, died.
So here I am, in the Verizon stone and they tell me there is moisture in my phone. And I am stunned. It was NEVER near any moisture. I wasn’t even crying I my purse!!! And I was more that stunned when Verizon tells me that Samsun will not give me a replacement phone as this is now considered a damaged phone and there would be a large charge to replace it. This is a new, barely used 10 day old phone!!!I Verizon will do nothing because Samsung will not make good on this product. Both are doing nothing to satisfy a customer. I will NEVER buy another Samsung product and Verizon is definitely on my list of services to change.
I warn all to seriously consider purchasing a Samsung phone, do NOT do it!!! I am deeply disturbed by how little Samsung cares for the consumer of their products.
Ann Warhaftig