Saltgrass Steakhouse was founded in 1991 in Houston, Texas. The original restaurant sits directly on the trail that was used by cattle ranchers when moving their herd across the country to the great saltgrass flats on the Texas Gulf Coast. The Houston Livestock Show still drives cattle directly in front of the original restaurant each year.
Today, the company has about 50 locations across the country and is owned by Landry’s, Inc. The restaurant chain offers certified Angus beef steaks, topped with a special saltgrass 7 steak sauce, beer bread, cheesecake, and other American cuisine such as grilled chicken and salads. . All locations also offer a full bar and an impressive wine selection. Meal portions are well-known for being “Texas sized”, which means abnormally large and overflowing.
The company was acquired by Landry’s for $75 million in 2002.
In August 2020, in answer to the coronavirus crisis, SaltGrass began delivery service as well as delivery of the same cuts of steak and seafood that clients can cook for themselves.
Saltgrass Steakhouse never freezes the beef it serves, making for a more tasty meal.
Saltgrass Steakhouse maintains a corporate office in Houston, Texas.
Saltgrass Steakhouse was founded in 1991 in Houston, Texas. The original restaurant sits directly on the trail that was used by cattle ranchers when moving their herd across the country to the great saltgrass flats on the Texas Gulf Coast. The Houston Livestock Show still drives cattle directly in front of the original restaurant each year.
History
Today, the company has about 50 locations across the country and is owned by Landry’s, Inc. The restaurant chain offers certified Angus beef steaks, topped with a special saltgrass 7 steak sauce, beer bread, cheesecake, and other American cuisine such as grilled chicken and salads. . All locations also offer a full bar and an impressive wine selection. Meal portions are well-known for being “Texas sized”, which means abnormally large and overflowing.
The company was acquired by Landry’s for $75 million in 2002.
In August 2020, in answer to the coronavirus crisis, SaltGrass began delivery service as well as delivery of the same cuts of steak and seafood that clients can cook for themselves.
Saltgrass Steakhouse never freezes the beef it serves, making for a more tasty meal.
Saltgrass Steakhouse maintains a corporate office in Houston, Texas.
Hi my name is Angela I went to pearland location with my husband and kids for family time server was really nice everything was okay until my husband took the kids to the restroom he saw something he never seen before two guys doing drugs in the restroom one of them was a cook they we employees my husband looked at them and came out right away we asked for their names one of them was a guy working in the grill Server said he’s name was Arturo the other one went to the back never came out we didn’t get he’s name I am so dissatisfied of this place we love this place an I can’t believe they have people like that working there I hope they changed that by the time we decide to come back very disappointed I might be wrong for posting this here but I don’t know what else to do we didn’t talk to the Manager because we didn’t want to make a scene hopefully this guy don’t work there no more thank you and hope you guys take care of this we bring child’s to the place and pay for the service and this is not good
Hi my name is Angela I went to pearland location with my husband and kids for family time server was really nice everything was okay until my husband took the kids to the restroom he saw something he never seen before two guys doing drugs in the restroom one of them was a cook they we employees my husband looked at them and came out right away we asked for their names one of them was a guy working in the grill Server said he’s name was Arturo the other one went to the back never came out we didn’t get he’s name I am so dissatisfied of this place we love this place an I can’t believe they have people like that working there I hope they changed that by the time we decide to come back very disappointed I might be wrong for posting this here but I don’t know what else to do we didn’t talk to the Manager because we didn’t want to make a scene hopefully this guy don’t work there no more
My wife and I went today to the Arlington, Texas Saltgrass Steakhouse on I-20. The service was excellent. We ordered two ribeyes. Our ribeyes were cooked to perfection. However, my ribeye was missing a few features usually seen in a typical ribeye. I asked our waitress about the steak and she asked the manager to assist. The manager, Douglas, promptly came and we reviewed the cut of meat. He determined the meat came from the lower portion of the rib-eye section. He offered a discount on the meal. I told him it wasn’t necessary. However, he did it anyway. I really appreciated Douglas’s time, generosity, demeanor and knowledge. Many times people put on a face to deal with the public. However, Douglas had a true concern about his team’s product and we felt his genuine heartfelt interacting skills for his customers. We were very satisfied with experience and plan on going back for great food and hospitality.
We frequently eat st Saltgrass Steakhose restaurants. Last night in Longview our party of 5 had only 2 members that could eat their meal as those were a broiled steak & soup & salad, the others were fried foods, shrimp & country fried steak, the fried items had a severe burned, old grease taste … My son wasn’t feeling well & didn’t want me to cause a scene-we paid our $130 tab & went back to our hotel… Never before have I even had close to a bad tasting meal at Sawgrass… Something was wrong here & we will stop patronizing your restaurant as their are 2 other steakhouses in the area….
Hello,
My name is Debbie ,I am huge fan of Salt grass. Love my bone in ribeye’s, however I am very upset about what happened Friday March 31, 2023 at your Cedar Hill location. I called in an order for my grandfather and I at 7:03 pm. I asked the young lady who was taking my order 2times if she had 2 bone in ribeye’s she assured me yes. I asked her for my total she said 80 bucks, which I knew was incorrect. We order these steaks all the time and out total is more than 80 bucks. So I asked her again, are you sure you have 2 bone in ribeye’s? She said yes. I was told to pick my order up at 7:36, which I did. I looked in the bag and of course my steaks were incorrect. I informed Alyssa that she had the wrong steaks this is why I asked 3 times over the phone. With an attitude she said ok ehat steaks you want, she put in the order took my money and I had to wait again for my food. Long story short I arrived at Salt Grass at 7:36 did not leave until 8:41. One Manager who claims he is the only black manager tried giving me a carrot cake. Is this how Salt Grass accommodate customers when they have made a huge mistake? No discount or nothing. If it wasn’t for my grandfather being hungry and wanting his steak, I would have left and never came back. I waited an 1 hr and 45 mins just to eat after getting off work. Salt Grass Corp Please get your Cedar Hill location in order. They want to blame the mistake on the employee being new. Well if she was new they should have had someone who knows the menu to take calls and she watch. How can I be assured that this will never happen again to me or any other customer? The managers that were there was no help at all, one manger gave me some expired free appetizer coupons. What can I do with that? nothing a total embarrassment.
I NEED YOUR HELP WITH MY BILL AND ORDERED ON CHRISTMAS DAY . WENT TO EAT FOR CHRISTMAS DAY AT SALT GRASS IN LIBERTY , MO. TABLE 30/2 WE ORDERED RIBEYE 10 MEDRARE CAME RARE MY SON DID NOT WANTED TO SEND IT BACK. RIBEYE STEAS 10 AND DFT 22 BLVD UNFILT WHEAT BRANDY KING THE SALES MANAGER WAS RUDE AND NOT HELPUL AT ALL. I HAVE BEEN A CUSTOMER FOR 30 YEARS I AM FROM HOUSTON, TEXAS FRANK R RIVERA JR 832 444XXXX MY TOTAL BILL WAS 71.47. I NEED HELP WITH THE BAD FOOD AND CREDIT MY CARD.
We made reservations for a party of 10 at the Sherwood Arkansas location for my husbands birthday. We ended up having one extra so a total of 11. Not to big of a deal. Got seated right away. Took our waitress 20 minutes to come over and take our drink order. We ended up having to get the hostess to get her before they brought us our drink 20 minutes later. Our reservation was at 7 pm. Not busy at all!!! We did not get our salads until 8:30 pm!!!! Took another 30 minutes to get our food. We had to send people to find our waitress 4 times in total. We had empty drinks most of the night. Those that were drinking had to go to the bar to get refills. We watched 10 tables of between 2-5 come and go AFTER we got there. When management was told, all they could say was “well not much we can do”. We were completely ignored and left to fend for ourselfs. I’ve never had a worse experience at a restaurant. So very disappointed. The restaurant wasn’t busy in the least. When we got ready to go they brought my husband a to-go tea and it was UNSWEET both times. We finally just got up and left. Our table was never cleaned so we were just shaking dishes in the middle. We won’t be back. Very disappointing
Visited the Las Colinas Tx Saltgrass yesterday and had a HORRIBLE experience. Were greeted by the hostess who was the ONLY friendly person working told us it was about a 20 minute wait for a table my husband and I decide to sit at the bar immediately as were sitting the bartender is huffing and puffing and asks “y’all eating here” we say yeah he rolls his eyes we then just order 2 shots and as the bartender is throwing cups and stuff around we decide it’ll be better to just sit at a table I walk over to the host and let him know to put us on the list it so happens there was an available table then so my husband asks the bartender for the tab he gives us the receipt where we scan the QR code and pay online I then scan it and pay we get seated at our table. The waiter before even greeting us rudely says “y’all need to pay yalls tab” I then tell her I already did and logged onto my banking app to see the transaction went through. The manager walks over and tells us we need to pay as I show him my phone to see the transaction he says its on my end and we need to pay. My husband then pays and the website gives him an error message but it went through his account! We let the manager know he says it might be there system after making us pay twice then proceeds to tell hell add it to our tab we order our food asked for steak medium well nearly took them 40 minutes to bring out just for it to come out in a puddle of blood cooked rare! At this point we were so over it we asked for the manager showed him the steak and he says he can take it back and get it cooked correctly. We said no to just charge us for the sides he brings the tab over and charged us the shots yet again! We paid a total of 60 dollars for 2 shots INSANE! Unpleasant experience and no customer service skills at all. I understand people have bad days but there’s no need to treat other with a rude attitude for no reason.
Dinned at the Baytown Tx location this evening. The waiter took our order and we ended up waiting for 30 min before he checked on us. He noticed we had not received our food and I asked him to check on it. He came back to the table and stated he was sorry that he lost our order and that he was sorry. He took our order again and said he would hurry the order. 30 min later the order arrived and the food was good but had to wait a total of an hour to get it. I get and understand things happen but what irks me the most is he did not offer to comp anything, not even the appetizer. Just dropped the check off and said thank you and walked away. I do really like Salt Grass, I think they have the best tasting steaks of all the chains. This however has ruined me on them.
We ordered 4 meals to go from the Sugar Land location on 2/2/2022 at 5:23 pm. We ordered 2 steak meals, one red fish and one salmon meal. Both of our steaks were under cooked. One was supposed to be medium and the other medium well. They were both very red. The salmon meal was over cooked and dry and the sweet potato fries were hard. We spent 110 and were extremely disappointed. I hope that you can make this right…
For the 1st time ever we decided to go to a restaurant (Salt Grass McKinney, TX ) on Thanksgiving for their advertised Thanksgiving meal. We made reservations several weeks in advance for 12:30 party of 5.
We were seated, handed a regular menu. We said, oh no, we are having the Thanksgiving meal. Waiter said, oh sorry we are out. OUT!? We had reservations for this, it’s 12:30. Asked for Mgr., she came over and seemed very uncaring, aloof and bothered. She said sorry we are out. How can you be out, it’s 12:30. They opened at 11 and were out by 11:30. She said they didn’t want to order too much because they only do this once a year. REALLY?!. We only eat Thanksgiving once a year!! Can’t believe such a ridiculous comment. Basically they FAILED big on taking care of customer’s on one of the most important days of the year in failing to be prepared for what they advertised. The mgr. was horrible. So we had to order just from the normal menu. We eat their often. This time, the Salmon was dry, so we had them take that off the bill. IT was apparent they should NOT have even been open on Thanksgiving Day much less consider themselves a restaurant that could serve Thanksgiving meals. Will NEVER go back! We left, went to Kroger and pulled together a last minute Thanksgiving meal for the evening. So sad and unbelievable!!
Horrible experience today, Thanksgiving day at the location on Sandshell in Ft Worth. We made reservations 2 weeks ago for a “Thanksgiving” dinner. We arrived 30 minutes before our reservation and were told “we’re out of Thanksgiving dinner.” How does that even happen? They opened at 11 and it was 2 so 3 hours in and you’re out? I spoke with the manager, Jose, who was NO help whatsoever! No back up plan, no other offers, no comp of anything and just said you’ll need to order from the menu! If it wasn’t Thanksgiving and there were other options we would have left. So instead of spend $19.99 per person, everyone in our group spent considerably more than that. Was this intentional to inflate the ticket? Its Thanksgiving! How do you run out? He had no answers. Blowing this up on social media and yelp and here. You will no longer get my business. You got it wrong this time Saltgrass. And get Jose some customer service training!!
I had the worst thanksgiving ever thanks to the Salt Grass location in Round Rock TX. I am a LANDRY SELECT member. I was looking forward to not cooking and having a traditional thanksgiving dinner out. The ONLY reason I made reservations and went to this restaurant is because they announced a full holiday meal. I thought GREAT! I arrived on time and they sat my very promptly. We ordered sparkling water which came out immediately, but we had to wait 5 minutes for glasses in order to drink. The waitress, Mary, who was very nice took our order. She did tell me that the restaurant ran out of green bean casserole and asked if I was OK with regular green beans. I responded that was fine. She then came back a few minutes later to advise that she was just informed that they no longer had thanksgiving dinner and they just ran out. Are you kidding me? At 3:00 pm Thanksgiving you run out of the meal of the day!!! I was very annoyed and upset and the manager came over. She did NOT make it better AT ALL! She told me they ran out 30 minutes ago. At that point, I knew someone was lying. One person said 30 minutes and the other said a few minutes ago and TOOK AN ORDER? No, I’m no fool. This was an outright lie. The manager just stood and kept saying I’m sorry. Well that very nice. But I didn’t to out on Thanksgiving to NOT have thanksgiving. Is it too much to ask for? I gave in an ordered a steak. The manager delivered our meals and again stood there while I started to eat and kept apologizing. She then said, it is not her fault and she did everything she was suppose to. It’s not your fault???? REALLY??? Of course, it’s her fault. Any managers should now the number of reservation and be able to estimate the number of walk ins. How else can you run a restaurant? I told her this and she then said to “You’re become unkind to me and my staff.” I do not go to a restaurant to be spoken to or treated this way. Would you? There was no offer for a free appetizer or desert. If you cannot handle holiday meals, you need to let your customers they limited and maybe pre-order them. Don’t falsely advertise and then speak to disappointed customers they way I was spoken to. YELP readers beware. The customer service is location is severely lacking.
I rarely complain and NEVER leave bad reviews… but the service and attitude of this general manager, Debi, (who told me her name was Mary when I told her I was writing this review) was ATROCIOUS.
When pointing out fairly serious concerns, she dismissed us and attempted to placate us with dishonesty.
In this world of crazy viruses, cleanliness should be a forgone conclusion.
Additionally, spoiling food is unexceptable… especially in light of the many salmonella outbreaks locally.
My complaints:
*General Manager was incredibly disrespectful and hateful. She was more concerned with arguing than serving her customers well, maintaining a clean restaurant with fresh food, or setting an example for her staff.
*Wine glass was filthy with food particles and lipstick on the inside of my boyfriend’s glass.
When pointed out, the General Manager made light of it and responded with “okay?”. After a few moments of silence agreed that she would get him a new one.
*The Caesar Salad came out with “rusted” edges and had clearly been sitting out too long.
The General Manager assured us the lettuce was “cut today”. Replacement salad came out doused in dressing with less rotten lettuce.
*Our Broccoli then came out with the tops part green and part yellow / tan. Yet another manager came out and assured us that the broccoli wasn’t bad… just old.
He attempted to correct by bringing more broccoli that was less yellow and offered to also bring me green beans… that were limp and flavorless.
Unbelievable. This is a steakhouse… not a fast food joint.
**** Note: The potato soup was excellent… and the 21 oz Rib Eye and mushrooms were cooked well and flavorful.
At the end of our meal, we gladly paid our $98 bill and asked to speak with the general manager again.
After a long wait, I very kindly let her know that not only was the lettuce old, but so was the broccoli and for safety reasons, this should not be the case.
She got very visibly became angry and aggressive. She told me that “she was aware” and just sarcastically stared at me.
She went on to hatefully say “thank you for your feedback” as she grinned and motioned for me to leave.
Before getting up, I asked her name and she told me it was Mary.
She continued her aggressiveness, raised her voice, (with other diners nearby) and asked me if I was writing a Yelp review.
My boyfriend got up and asked the hostess what the General Manager’s name was, as the manager didn’t seem honest, and she revealed that it was actually Debi.
Unbelievable.
I’m INCREDIBLY disappointed and shocked by her behavior and lack of concern for the health and safety of her customers.
I understand that customer service is at an all time low across the country, but there is no excuse for treating kind and concerned paying customers this poorly… nor for shrugging off uncleanliness and expired food.
STEER CLEAR OF THIS ESTABLISHMENT UNTIL THEY HAVE A GENERAL MANAGER WITH BETTER QUALITY CONTROL AND CUSTOMER SERVICE SKILLS.
Please Note: This is not indicative of my many wonderful experiences with Salt Grass Steakhouse in Ft. Worth.
My family had dinner at the Rockwall location. I got the chicken fried steak which should not even be in the menu. The worst I have ever eaten. Not seasoned at all and the fake smoked gravy was horrible and the breading slid right off the steak. Not to mention the fact that none of it was even luke warm. My daughter and son in law got steak and green beans and chicken and green beans and they both said the beans tasted old. My bill was over 18.00. This is ridiculous when the food was horrible. I’ve had better at Dairy Queen! I will never go back instead I will go to Texas Road House where the food is ALWAYS hot and delicious!
Ordered the Crispy Chicken Salad for delivery. Got a salad with no Crispy Chicken. So, basically, a tossed salad. Will not order from them again.
On Sunday 7/11/2021 is the 1st time and hopefully the last time we get discriminated for be Hispanic and not Anglo. We are Landry car holder and they told 25 min. wait I was okay until I over here the manager tell a couple 45 party of two then he sat a young white couple. The hostess said about 45 min. When the manager says no wait for them. I was very upset and disappointed that we human get judge or categorize by our color. We are all paying customers and I work for a company that would never do that for our customers especially how the economy is going. We got seat after that couple who got vip for there color wow salt grass you really disappointed our family.
Salt grass SA TX 78238 cinema ridge
They have really changed. This new manager or whatever he is has no customer service skills.
The Quality of the Steaks and the amount charged for 2 of the 16 oz Ribeye’s was horrible. Both of the Steaks were tough and took an incredible amount of time of chewing to be able to swallow. The quality of Steaks is something you would find at a lower status Restaurant. I told the Server, Christian the condition of the Steaks. (The Server was polite and I have no complaints) However, the Manager came to the table asking about what was wrong. I explained everything and he just looked at me and handed me the Bill that was in his hand for me to pay. I only took 4 bites trying to eat this Steak and couldn’t. I am furious about how the Manager acted and treated me. I read the reviews about Saltgrass Steakhouse and was excited and drove over an 1 1/2 hours to the Biloxi, MS location for a special graduation Dinner. Embarrassed Horrible experience!
Date: 5/7/2021
Time 5:29pm
Table 12/1
7/70020
My husband and i were at your Saltgrass Steakhouse in West Fort Worth for our anniversary. We ordered chicken and a rack of ribbs, 16oz Ribeye and drinks. Alexis our server was great. When another server brought our food she droped all the BBQ ribs on my husbands lap.Hes clothes was a mess.She just stood there and we had to tell her to get wet towels and she brought back dry ones. We had to tell her again then our sever came over and told us she was sorry but it was not her fought.Then the manager came over and help clean up the mess.He then said i will take off the ribs. Thats all and fine but im a food manager and since you ruined the nite and my husbands clothes a white shirt and we had to go home because of it he should of comped the hole meal I would of.
JUST HAD THE SAME EXPERIENCE IN THE BILOXI LOCATION, FOOD WAS TERRIBLE, SERVICE WAS WORSE, AND MANAGEMENT NEVER CAME. WILL NOT BE RETURNING..OH AND HEADQUARTERS NEVER RESPONDS TO EMAIL OR MESSAGES.
Branson Landing location:
1. Was told 45 minute wait…wait time 65 minutes
2. Very short staffed – waitress was overworked and stressed trying to cover 4 tables of 4 and 4 tables of 6-8.
3. Food coming out of kitchen was very slow. Took an hour to get food. Our waitress said it was because of all the door dash orders. Too bad they value a small door dash order over a table of 8 buying meals, beverages and appetizers.
4. When food finally arrived it was a disaster. The mashed potatoes looked like a cow crapped on a plate. They were a dark grey brown color. They had sat under a heat lamp so long you could literally pick up the entire serving with a fork. None of the food that came out was served at the required minimum of 135 degrees per food code. I personally had an order of Rattlers that were stone cold. Because food was so slow coming out of the kitchen and I didn’t want to keep my party waiting I declined having them remade. I ended up going to somewhere else for dinner.
5. Flies buzzing around our table. Maybe they were following the cow patty mashed potatoes.
6. The manager was rude, crude and had no customer service. We asked to speak to the manager and he told the waitress to tell us they she had already relayed the issues.
What I witnessed in this location was totally unacceptable. No excuses for under-staffing. No excuses for food coming out of the kitchen cold and looking like crap. Where was the kitchen manager? One of my party is part of your club (don’t know the name of it) and he was pretty embarrassed that he suggested going there. The experience was a total waste of over $150. I always went to Saltgrass for the Rattlers. I doubt I will ever spend another dime in a Salt Grass or any other restaurant in the Landry chain.
For the record I am retired after 30 years in the F&B industry where I operated 72 kitchens. I know my business. I am ServSafe Manager certified and I am a ServSafe instructor/proctor.
Perhaps your Branson manager could benefit what I taught my employees:
“IT TAKES YEARS TO EARN A CUSTOMER,
AND ONLY SECONDS TO LOOSE THEM!!
This is regarding 5845 Sandshell dr. I have been to this location before and the food was always excellent. Tonight, was very disappointing due to the following reasons.
1. The full rack of ribs was over cooked
2. The steak was not cooked as desired on 2 plates.
3. The chicken fried steak had a piece of chicken fried on to it.
4. No chicken tortilla soup
5. Our food took 40 plus minutes to arrive for 4 adults and 5 kids.
The service was excellent as usual, very disappointed in the kitchen. The manager did correct a few of the mistakes, but we just stopped eating dinner and went home.
Your loyal customer,
Andre Libran
954-825-XXXX
I have been coming here for a long time but this is my first time sitting at the bar. My bartender is Stephanie. I am in Sugarland, tx at saltgrass. Worst bartender I have EVER had. Wanted to watch the Texans and have fun, she ruined my night, I left!!!
Once again I had Stephanie as my bartender at the Saltgrass in Sugarland, Tx. I moved here last month, and favorite thing after work is to go out with the guys and have a few at my favorite restaurant. Well this unhappy and completely rude women has ruined that he myself and everyone with me. I will be taking myself and coworkers somewhere else. I have always had my meeting here, but sadly I need to find somewhere else to go. When I get off work, I want to relax, not dealing with someone’s personal issues or madness.
My experience with Salt grass (14 Perimeter Park South Birmingham, Al 35243) was horrible. On December 7,2019 my high school class group went there to celebrate our annual Christmas dinner. We first reached out to them on July 18,2019 to discuss the menu as well as the day and time. Our emails went back and forth for the next few weeks. Shortly thereafter( Aug8,2019) we confirmed reservation for thirty people in the room on December 7, 2019 at 6pm. Once we arrived we were told that our reservation was cancelled and that they tried to reach out to us. This was not the case, the manager was unbothered and could careless that he had a group of African Americans standing there waiting to be seated and served. I went and looked in the room that we booked and there was a group of White Americans sitting there having a good time, the lady informed us that she made her reservation November 22,2019( how is this possible). We asked to be seated out on the patio and the manager said sure. He had some go out there and dust it off and then he only had one guy serving over thirty people. He did not come check on us or anything. I called the corporate office to voice my concerns and they have not called nor have they emailed me about my concerns ( I have called 5 times and left message and emailed twice) still nothing. Now I see why the manager acts the way he does because the corporate office does not hold them accountable for their actions. We spent well over a $1000.00 on food and drinks that night!
We have tried and tried and tried and tried to get someone to answer our complaint. So on the anniversary of our horrible experience at Salt Grass in Birmingham, Alabama which occurred on 01:01:2019 we are reaching out just one more time or we will NEVER return. We love your good steaks “normally” buy y’all failed us in the new year last year. Can you please help us get satisfaction from a terrible experience
See details below:
Boddie Sullivan
American Sports Officials
I am very sorry to hear from Phil Joyner Manager, that Saltgrass Restaurant in Knightdale, NC will not host the Classic Car Cruisers and Tobacco Road Harley Davidson the 2019 Toys for Tots Cruise in. This year we enjoyed the years that Lone Star hosted the event. Thank you for your consideration.
Hello,
I live in Richardson, Texas. My family and I frequently visit your locations.
I have some vintage items that I see displayed on the walls throughout your establishments. Please advise whom to contact if you have an interest in viewing or purchasing the items.
Respectfully,
Van
Friends took me to your Tyler restaurant for my b’day on May 11. I ordered the most expensive filet on the menu and it came back looking and tasting like a hockey puck…dry, hard, not even an inch thick (even tho OI asked for a thick, juicy one with hot pink center). It was $38 smothered filet. I have been a member since you guys opened here and have had on-again, off-again results with the steaks and a couple of other items. Totally disappointed and feeling sorry for my payees (Tom Curtis), I didn’t complain but neither of us enjoyed our steak (the potatoes were great as usual). I think you need lots of help to overcome all these complaints. I wish you had a camera in your kitchen so you could see the piece of meat we were served. Dot Tittle (903) 561-XXXX.
P.S. I did call Josh (mgr) and did not receive a call back.
Hello, my family of seven visited the Saltgrass location at 14 Perimeter Park S, Birmingham, AL 35243 on March 30,2019. We have visited this location several times and were there to celebrate my sister’s birthday. She lives in Huntsville, AL and drove two hours to Birmingham to celebrate her big day at your restaurant. We were seated and our first waitress Ciara came took our drinks and returned with the drinks. A few of my family members drinks were very flat and the sweet tea was unsweetened. They asked if they could order a different drink and Ciara became very irritated for some reason. She responded in a very nasty tone “well what do you want then?'” My son-in law asked her was she okay. I’m fine, what do you want to drink was her response. When she returned with the drinks, he asked if he could speak to a manager. The manager, Stephanie came over. All she said was Ciara has been with us a long time and always a good employee. Never apologized nor acknowledged why she was asked to come over. We told her what happened, asked for another waiter and she said sure, I see you were seated quickly. That is a good sign and left the table. We felt like Stephanie looked us in the eye and said you all are lying. She had no interest in trying to help or accommodate us and were completely rude and condescending about the whole negative experience.
The only reason we stayed was due to the new waiter, Kyle that said. You all were due an apology and if I was the manager, I would have asked what I could do to make your visit better.
We later learned from the table next to us that the GM, Jay Allen was off. The place was in an uproar the entire time we were there. Three tables returned their food, given a business card by the manager with Jay Allen’s information. Stephanie said call when he returns on Monday to resolve all issues. Families started leaving the restaurant. We waited an hour and forty-five minutes for our food. Returned most of it because it was cold.
I wrote this complaint but still concerned due to not seeing any replies from Saltgrass on the other comments/complaints before mine. As I stated above,we have eaten at this location several times and never experienced treatment like this. I am asking for someone to please respond to my complaint and concern. After spending over $150 almost every visit, I know we are due an apologize and some type of compensation.
I had a horrible experience at the location in mesquite. I called in an order arrived 35 minutes after call in. Stood 20 minutes before being asked if he the bartender could help me. Then put off another 20 minutes before my ticket was printed. by this time don’t even want my order. By the way, it was sitting in the pick up area to my right of the bar. The attendant get upset that I said I don’t want the order and balls up the ticket in front of me. Not an I’m sorry is there anything They can do to help or anything. Only when I ask to speak to a manager, is when things turn left. The young man comes from behind the bar approaches me in a threating manner with hands lifted, and asked me what the problem was. I said to him that he was the problem and his unprofessionalism. The manager steps in and asked the young man three times to leave the area. Then turns and apologizes to me and asked me what was the problem, well by now I’m on call the police mode. I told the manager you see what your problem is there are no words that need to be spoken. He assures me that he will take care of this issue and it will never happen again. Well I’m not sure if this was handled properly or not because the manager gave me a fax number instead of the corporate office number. So I waited to hear from someone and haven’t. I Goggled the number to submit my complaint on the Mesquite Texas Steak House. To add insult to injury I had my 7year old daughter with me who said to me after leaving and paying for my cold steak dinner, “mommy I thought he was coming to hit you.” How sad is this to not only be a member of employment with Salt grass but approach a paying customer in such a manner. I will never eat at that location again. Never have I ever had such a horrible experience.
On Wednesday, January 9, 2019 I visited the Lewisville Texas location. Just start my server had very offensive breath. I decided to purchase the Landry card because I do you go to these restaurants that it would be a good deal. At the same time ordered a glass of wine and appetizer for waters and a cup of coffee. The electricity went out in the area due to a car accident. Our drinks and appetizers were delivered in the dark was not told we could not order entrées. Waited nobody came to our table then proceeded to find a waiter and they are adding our tab we could leave our credit card. For a glass of wine a cuppa coffee and appetizer ridiculous to be asked to pay for everything when we couldn’t get any attention all the surfers are standing outside along with the manager worst customer service Ever. When addressed with the manager he was nickel and dime patrons in the restaurant I’ve never had this treatment . I’ve had experiences with electrical outages happen and they comped the meal who leaves a credit card with a server when the electricity is out? Especially with 1 app and 1 glass of wine and coffee.The manager was extremely unprofessional and should be addressed a bad reflection on the Landry corporation. Went down the street to another restaurant received 100% better service lost my business in this location. Also had to ask for the before five menu. No help I had an elderly person with me and two people who were injured and the staff was ridiculous .
Sadly, the worst service and lukewarm food we’ve EVER had at any Saltgrass, was tonight, at 2747 W Memorial in OKC. We were celebrating our son’s graduation but our dinner turned out to be such a letdown. We waited patiently for our appetizer which took quite a while, but then we waited another 35 minutes, for our cocktails to finally arrive. We watched as 3 tables that were seated after us were served their main meal before we even had our salads. We spoke with the Mgr. and told him of our long wait and disappointment. He said they were working on it. After having waited over 1 1/2 hours we were finally served our main course dinner which you’d think would have steam coming off the plates. We were so disappointed to find that our steaks were lukewarm at best!
Sadly, our celebration and mood was ruined by not only the lack of good service of Saltgrass, and the VERY long wait, but mostly for them not making their own wrong, right and letting us leave even somewhat satisfied.
We visited the bossier city (boardwalk) salt grass location this evening. We have visited many salt grass restaurants all over the world but this was our first time at this one. The experience did not start off as a good one as we were seated before others but everyone around us was brought bread and we were not. When we asked for some, they said they would have to see if there was some. They finally brought out the bread. The Tbones came out later and parts were burnt (over cooked).
The thing that topped everything off was this:
As mentioned, we have eaten at many salt grass steak houses and we know they fo military discount. We even asked the waitress prior. She asked for military id. My husband handed it to her and she walked off with it. A while later she comes back saying her mgr needed something else. My husband proceeded to give her his drivers Lisc which also shows he is a veteran. She walked off with this as well. We sat there for a long while and she kept coming back asking if the mgr had been by and we responded no. She was very nervous and kept walking back and forth. Finally a long while later the mgr “Mike Satterthwaite” walked over to our table to tell us that would not accept these two govt issued id’s! He was extremely rude when we asked why? We have never ever ever had anyone refuse these id’s. He proceeded to tell us that he needed the other I’d! He said that he has been doing this for a while and he has seen plenty retired id’s!
Retired?! We never said he was retired! He was very very rude and said have a good evening and walked off! We have never ever been treated in this manner and have never been so offended! My husband is disabled due to his time in service. It’s sad that he fought a war for an idiot like this. The waitress walked over and kept saying she was so sorry and said “I’m going to say thank you for your service sir even though he didn’t” She said that this is no way to treat a veteran and she apologized over and over for his treatment. There were other customers around and this was so humiliating. We were treated like criminals and liars. We are so very upset and will be contacting corporate offices. No veteran No person should ever have to endure such abuse. This mgr “Mike Satterthwaite” has no business being a manager with no social skills. He was very rude and I am going to make sure to tell as many people as I can about this place and this treatment.
This visit was the worst visit to this I-10 Houston, Txlocation that my husband and I have experienced. First our waiter Jason was not attentive to us as customers. My husbands salad was soggy, our appetizer which we ordered with our drinks came after we recieved our entrees, the waiter said it was given to another table by accident and apologized and said we wouldn’t get charged for it because it was his fault. Then my mash potato had a hair in it and I brought it to his attention. Manager came over but I did not get his name but usually when things like this happen customers do not get charged and instead there were two charges for my hair dish and he said it was in there because of inventory. We received a complimentary apple pie because my husband had a promo code, but the waiter made it seem like he did it on his behalf. I tried to explain things to the waiter but he was just rude and denied saying that the appetizer would be taken off the ticket. I wanted to speak with the manager but my husband was furious and we just paid for our dinner and left.
I think he thought we were trying to get all our food free but we have been loyal members for years.
Please change my e-mail info
I had buddatree@ sbcglobal.com
Now I have buddatree8@ gmail.com
James Stephenson
Allen, Tx. 75002
972-369-XXXXX
And I am a Landry member
On May 31 2018 my nephew graduated and we had a reservation for dinner for 730pm. the reservation was confirmed at 700pm and we all arrived between 715 and 730. in 30 minutes the reservation had vanished. the hostess said there was no reservation. it was later determined that our reservation had been given to someone else. instead of the manager apologizing and working hard to set up another location she did nothing at all but to continue to say she was working on it. after many attempts going back to her for our table she clapped her hands very rudely and said she was working on it and disappeared and never was seen again. after waiting and watching many people come in and be seated and waiting for another 45 minutes for a table, 20 potential customers left and spent money at another restaurant that waited on us immediately without a reservation. the whole point in having a reservation was of no interest to this location at Willowbrook mall on Tomball parkway. I will never step foot in this place again. this is the worst experience I have ever experience with a food establishment especially one owned by Landrys.
Five of us had dinner at the saltgrass restaurant at the San Antonio I-10 location. The server was friendly and I think doing a decent job. What happened is the drinks took a long time to come, then the salad came a longer than expected time. It took a long time for us to even place an order.
During the meal the Waiter asked us if we needed more bread and we responded that we never had any at all.
The kicker for me was that I later ordered a sangria. I finished the sangria and realized that there was mostly ice and only a little wine. I told the waiter about it and he took the glass to the bartender. The waiter came back and told me that the bartender told him to tell me that “this is the way it comes” and that’s the way it is. I think it should have been handled differently
The food was excellent . I think they could have just added more sangria and made a customer satisfied
Richard Avadikian
Richard Avadikian
The restruant on Shepard drive there rude and don’t even act like your there I work for a delivery service and come in to get my orders and it takes a long time always and was completely ignores for 15 mins by the male bartender and my order was ready sitting there he told me he was to busy to help me but a nice looking woman walkedd up and he was all over helping her even though I had been standing there about 10 mins at that time something needs to be done about this restaurant
My name Jeannette Armstrong, I’m filing a complaint on Salt grass located at
14909 I-45 North, Houston, TX 77090.
My family and I came on January 21st 2018 at
11 a.m. in the morning. My sister and I ordered hamburgers and we ask for well well well done they brought the burgers out and they was bleeding on the inside the supervisor name was Scott he took the burgers back and Recooked them over again but he put the same Burgers back on the pit which you does not supposed to do because I am a certified cook with a certification through the city of Houston that is bacteria and another thing when they brought it back out the second time it still was red not well done. The supervisors Scott got very upset with us saying that that will be 6 meals that will be wasted and we told him if you would train your cook to do well done we wouldn’t be going through this so as a supervisor why would you get upset and be very angry with us because your Cooks don’t know proper channel of cooking it well done he’s very unprofessional with his job as a supervisor. , I would appreciate it if you would take care of this matter as soon as possible my name is Jeanette Armstrong I can be reached at 832-860-XXXXX my address is Houston Texas 77061. Thank you and have a good day
This was my 1st experience at this particular Saltgrass location in Cedar Hill. It was the worst experience I’ve ever had at a restaurant. Being in a Customer Service based industry with GM Financial, I’m an expert of admirable customer service. In attendance of a birthday party, there were eight people in our party. We had a young lady as a server and she was provided the WORST service in my life. I sat and watched how she greeted the other patron and smaller tables and people of other backgrounds. There were no -refills provide, there were no trips to our table to make sure we were ok. I’ve worked in hospitality and the service industry. She fraudulent charged my friends card, didn’t say thank you, after i requested check it took her 30 minutes to provide our check. The manager that had to be appointed to our table didn’t even apologize for the lack of service not provided. There were seperate tickets for the table, I understand the gratuity to be included, however servers still have to do the job they are there for. For this reason, I WILL NEVER RETURN TO SALTGRASS OR ANY LOCATION. I’m interested to see how Saltgrass handles complaints of this nature. If I have to go all the way up the food chain for there to be a change in how this establishment does business, I WILL. From what I’m noticing, Saltgrass doesn’t accept dutiful accountability for the service levels and the importance of customer loyalty or satisfaction. Another noticable clue of of despondence, when I rated 1 star it automatically gave another star. If I could rate NO STARS, I would. I would rather pay $50.00 a plate if the CUSTOMER SERVICE was EQUIVALENT. HORRIBLE EXPERIENCE, i will also let my thoughts and experience known on EVERY REVIEW SITE know to consumers! YELP, GOOGLE, FOODIE.com, etc
I wrote and this letter to the Management Staff at the Saltgrass location in Plano, Texas on September 30, 2017. As of this date on October 28, I have received no email or letter. I had no expectation of anything free, just an apology. I am very disappointed in Saltgrass’ lack of Customer Service and follow-up. The following is the letter that I sent: Dear Management Team,
My wife and I normally LOVE Saltgrass! With that said, our last visit on Friday, September 29, 2017 was a disaster.
It all started with the Hostess who acted very dismissive of us, as well as, all the other Visitors. She did not appear to be happy to do her job or happy that she was doing what she was doing. It was not particularly busy. Our wait was about 20 minutes at or around 7:30 PM.
When we were seated, it took James about 10 minutes to acknowledge our presence. He took our drink orders which came about 10 minutes later. He seemed like a good guy, but was inattentive to us. My wife’s wine appeared to be about 2 ounces short of what we used to get. My Margarita was excellent!
When we ordered, it took about 10 minutes before we got our salads, at which time, my wife asked for silverware. It took about three minutes before it arrived. Our salad was very small as compared to our previous visits.
My wife ordered a 6-ounce Filet Mignon. It was maybe 3 ounces, at best. I ordered the NY Strip that was tasty, but grizzly. I also asked for a baked potato with bacon with LOTS of butter. My baked potato arrived with bacon and no butter. I asked the guy who delivered it to bring us some butter. That never happened. My wife finally tracked down James who brought me a carafe of butter. I would have wanted much more than that. My baked potato was also under baked. At no time did our Server (James), ever follow-up with us to ask us about our meal or our happiness or unhappiness with the meal. He spent an inordinate amount of time with other guests. I will mention that my wife and I are very friendly people and give excess tips.
After we ate, we waited in excess of ten minutes for James to ask us if we wished to order dessert. We declined and he proceeded to garner our bill. The bill came out to $75.21. I added $14.79 to make the total $90.00. Normally, I would tip our Server $30.00 on such a bill. I was inclined not to tip James at all.
I will conclude this letter by stating how disappointing our Saltgrass experience was.
Sincerely,
Glen Weber
One of the absolute worst experiences of my life. Had late lunch with my husband today. My husband was drinking a couple of margaritas (had water for myself) .. and after dinner and a couple margaritas my husband ordered his final margarita before we headed home and had the manager approach our table in a very loud and rude manner ask my husband that he had a couple margaritas in a time frame if two hours and asked if he was “okay?” Of course you then had the entire restaurant staring by now like we were some sort of show. And when my husband told him “well first off my wife is here drinking water and she will be driving and second I think I look okay don’t I since my wife and me are having a calm dinner talking so I find t offensive that you’re approaching me this way putting me on the spot as if I was being drunk and loud” and he proceeded in the most smart a** manner to tell my husband “well i apologize for doing my job”.. when we canceled the last margarita and left the entire restaurant stared at us, it was absolutely ridiculous and embarrassing, will never go back to a place where the manager is allowed to humiliate you! Teach your employees that there are way of approaching people!
Hence this was the Arlington located (off I-20)
The service at the WillowBrook location is horrible my last visit I frequent the location often but 7/15/17 was the Worst the waiter was horrible by steak was so dry that I couldn’t even eat it and when I informed the waiter once he finally returned the then got the manager and when he came to the table he didn’t even identify himself . And he act as if he didn’t know why he was called to the table . And he did absolutely nothing so needless to say that there was no tip left other than so advice. But then upon checking my bank card the horrible waiter some how created 2 tickets yes 2 tickets and gave himself a 15 dollar tip. That is theft . I will never visit this location again and the Manager that I spoke with this morning said that he will get back with me on tomorrow I’m like that is unacceptable so I have called Corporate and now I’m waiting on A response.
Very disappointed in the service and management’s response during our visit this evening at the Willowbrook location. Don’t know where to start…sent the martini back 3 times before we got it ‘on the rocks’ as ordered…how do you run out of mashed potatoes at 7 pm and then just throw a plain shriveled up baked potato on the plate instead…took 2.5 hours to get our food…checks were wrong but we just wanted ‘out’ so paid the difference…manager ‘helped’ by checking on the cheesecake that took 25 minutes to get to the table…etc., etc., etc. Shame on y’all.
Bad service. I won’t be going back to the Rockwall TX location. Teens run the front, don’t pay attention, said they forgot our party of 6 and skipped us til we told them we were still waiting, (an hour) , you would think at least one of the 5 girls standing at the front would have noticed. Went there in May and the steak was all gristle, poor quality steak, this time was burnt with a cold potato, didn’t eat it, mgr said he would give us a discount which he did, $17, the dinner was $26. Didn’t feel right to pay for a meal we didn’t eat so he then took the meal off the ticket. Three of the other five meals were wrong and were brought food that wasn’t ours but the waitress left it anyways. The Mgr asked if he could bring us another steak and a hot potato but it took 35 minutes to get the incorrect order and we we’rent willing to wait. We’re there from 3 and a half hours. Stopped on the way home and got a burger and fries for the person who didn’t get a meal. Progressively bad service, will be looking for a different steak restaurant to try.
Last night was my first visit to Saltgrass. I had heard so many good things about it but I knew it was expensive. For over two years I have thought about going and finally went with my son and a friend last night. I will wait a lifetime before I ever waste my time and money going back. Many things went wrong:
1) We asked for more bread and it was over 20 minutes before we got more. We then asked for more and it was NEVER brought.
2). My son and I split the brisket burger.
My burger was very red and I never touched it and I was not going to eat it. I don’t eat rare hamburger. It was the END of the evening when the waiter asked if I wanted a box. My friend pointed out that my burger was not cooked very well. The manager told me he would have another burger made and it would take 6 minutes. After over 30 minutes of waiting the burger never showed up. I asked for my check from another waiter because we never saw our waiter again. He then came with our check and magically another guy appeared with our burger which I told them I did not even want now. I am sure the burger would have been cold and it was 11:15. We got there at 8:45 and I was tired, ready to go and did not want a cold burger at 11/15. The brisket for the burger was served in a tiny container to pour over the burger. That was the saddest excuse for a brisket burger I have ever seen. I get a brisket burger at a local establishment and the brisket is thin sliced-stacked up very thick and it was amazing. Your brisket burger would have been disappointing if it had been perfect from the get go but I never would have complained.
3). I ordered the fresco queso as well. Thank goodness I did because that is all I had to eat. But I think you should just serve the queso without the brisket. The brisket was very tough and you could not even get it in smaller pieces and one piece was so tough that I actually removed the brisket string from my mouth. I did not complain to the waiter because the queso was good without the brisket.
4). When I told them I did not want the second burger the charge for the burger was taken off my ticket. However after 2 hours and the obvious problems I had I feel like the whole meal should have been comped. I have worked as a waitress for 17 years. I LOVE MY JOB. I take a GREAT deal of pride in making sure my customers leave happy and if WE MESS UP ON OUR PART, the whole meal would have been comped. I would NOT have let my customer sit for over an hour without eating their food at all. I would have taken the initiative to find out if there was a problem and try to fix it early in the meal.
But when you never see the waiter and he doesn’t care enough to ask that is POOR SERVICE.
4). I HOPE this experience was not the normal for your restaurant and it probably is not. But between the food, the service and the way I was treated I will never return and if a friend suggests we go there for dinner I will make it known why we can go to McDonalds before we return there.
I hope this will make things better for your establishment and if it can be used to improve things then my experience is not a total waste of time. Have a blessed day.
(And by the way I am not asking or expecting “free food”. That is not why I took the time to do this. )
Our first time experience was disappointing. For starters, I ordered the quail appetizer (the waiter did disclose the wait time for such an item) I understood and continued with my drink order. One minute before the appetizer arrived my Pomegranate Mojito arrived. Secondly, my husband ordered his dinner and his two sides he requested a Wedge and Broccoli. He never received either. When we mentioned this to the waiter, he asked if we still wanted it? Lastly, after the meal we ordered another glass of wine and asked if we could please get this in a timely manner, however, that too was a request that was unreasonable. The restaurant was not so busy the staff could not be more attentive. Perhaps if the bar was adequately staffed customers could get there beverages in a timely manner.
My overall first time experience was not satisfactory and we will not be going back to the new Corpus Christi location or any location for that matter.
So came to Shreveport for a couple days with just me and my wife. We are from Dallas and we love the restaurant. We figured we would go to the Boardwalk here because we really wanted some Range Rattlers. So when we are seated our waitress comes over and takes our drink order and asks if we want appetizers. We tell her yes and order our Rattlers. Then she comes back and rushes us through our ordering. She comes right back with our salads and tells us our food will be ready shortly. She comes back and checks on us and says food will be here in a minute. My wife asks her about the Rattlers and she says oh I didn’t put them in, do you want them now. Well no we don’t want them when our food is going to be there in a minute. There is a reason it is called an appetizer! So she has no remorse or apology and just walks off. I was so angry and frustrated, I didn’t even want my food. So we set there another 15 minutes and no manager no waitress. When she finally shows back up I ask for the check pay it and walk out. I did not even touch my plate of food. I am extremely angry about this experience. I’m not sure if there are different expectations for locations in other states but this is no where near the standard for any Saltgrass I have ever been in. If I wanted a steak I could have just ate at the casino. The non-chalant attitude she had about not putting in the order made it twice as bad. Not sure how this location operates but if this floats across the border I know for a fact that Saltgrass won’t continue to be successful in the metroplex.
Tonight we went and attempted to dine in at the Salt Grass off I10 East. Our mapquest reported that we would arrive at 8:52pm with them closing at 9:30pm. However, there was a accident that blocked the feeder when we exited the highway. We sat in traffic until the acccident cleared and arrived at the restaurant at 9:15pm. We went and sat at the bar and the server just stared at us like I’m not serving you . So then a few minutes later she said can I get you something to drink ? I said yes and we’re ready to order as well . The server then proceeded to say we’re closed !!!! I said well the time is now 9:20pm and you close at 9:30pm. The server then said we shut down early today because we didn’t think anyone would come in because there was an accident. I was like yes I’m aware there was a accident that has now cleared and the restaurant appeared to be open . The server got a attitude and was like look we’re closed do you want to speak to the manager . The manager came out very bothered and before saying hello she just replied LOOK we have permission from our regional manager to close early , there is nothing I can do . To close early and be rude is unacceptable. Salt Grass and the manager on duty Saloman doesn’t never have worry about my business anymore. Sad to treat loyal customers that way.
Came to eat at Mesquite location family of 6 my partner & 4 children , we got treated like we didn’t belong rude remarks rude staff brought wrong drink orders tjen brings wromg food because when he took the order he was flirting with a close waitress working clise to his section , when he brings us the wrong order he tried talking us into keeping the wrong order because he didn’t want to get in trouble he talked about he wanted to get wasted drunk with the waitress next to him , when he grings us the right order 3 plates put of the 6 dinners were cold and he used curse words and profanity , we spend a whole lot for pur family to eat here for a huge celebration our ticket was a lil tad over $200 seeing how our kids and hubby wanted steak he didnt refill our drinks not one time he avoided our table i believe because me and husband brought pur 4 kids who were well behaved i dont understand how a fine dining restaurant could drop the ball this badly we would like compensated back ,, i would like a reply out of respect and professionalism Webblilli at yahoo.com
On Tuesday night we went to Saltgrass in Mesquite. Order a New York Strip Steak medium well. When my plate arrive it was medium rare. The manager pick up my plate and took it back to the kitchen and re-cook the same steak. ( I know it was the same steak because I had cut into it.) I then ask John if that was the same steak and he replied yes. I then went on to tell him it was a health code violation and he argued with me about it for about 2 mins. And told me no its not because they have always put thier steak back on at 500 degree. In my experience when food leaves the kitchen and given to a customer you do not reserve or re-cook food. I will not be returning. Needless to I did not eat there. And will not ever go back to Mesquite location. It makes me wonder how many steaks have been sent back to the kitchen and recooked on the grill reserved to other customers.
Saltgrass Management
I am taking the time to write this email today to express my extreme disappointment and frustration with your Conroe TX location. I am a Landry’s club member and have been a loyal Saltgrass customers for many years and have never consistently had such poor service at any Saltgrass on repeated visits. Any restaurant can have a bad night but this location has repeatedly had major issues with To-Go orders.
Due to a medical condition I no longer come inside the restaurant so we order To-Go and the same order almost every time, steak salad for my wife, burger for me and six range rattlers (occasionally we get dessert too). We have found this location is obviously not capable of handling To-Go orders. In the last few months every single time we have ordered To-Go we have had issues, this was before and after the fire at this location.
On a least five completely separate To-Go orders we have been given a pick time, normally we are told about 20 minutes from the time we call, but it takes almost an hour to get our food! My wife has waited over 30 minutes standing at the bar after arriving at the promised pick up time on several occasions while I wait in the truck. She waited for an addition 45 minutes after the promised pick up time on a prior order and finally just canceled it and went next door to Outback Steakhouse.
But last night was the final straw. We decided to give this location one last shot and again my wife waited for 35minutes after arriving at then promised ready time! Seems like every time order we have to wait, and we get a different excuse, last night it started with a “just waiting on the burger” and then it was “ the ticket got lost in the back”. My wife asked to speak to a manger but a manager never came to speak with her. After taking 55 minutes for a 20 minute To-Go order and standing at the bar for 35 minutes waiting we get home to find the order is wrong! Again! In the past the bartender or server would open each container and show us the order before we left, that has not happened in a while. So last night we spent $50.00 on burger I could not eat and my wife’s steak salad was missing ingredients and our range rattlers missing the dressing. It has become obvious this location is not competent enough to handle To-Go orders and should remove this option from the dining options. Because of the ongoing issues at this location we have learned that at the Outback Steak House next door we can order online and once you arrive they will bring your order out to your vehicle, very convenient and always on time, maybe Saltgrass could look into a similar option.
We love Saltgrass food, that is why spend $40 – $60 every time we order, but it is just not worth the hassle to deal with this location for To-Go orders.
My husband and I ordered steaks to go last night at the Saltgrass on Highway 99 and Crabb River Road in Sugar Land. We have a TX Roadhouse down the street from us in Richmond where we live but drove out of our way to the Saltgrass restaurant. Our order was messed up and one item was missing. I called once I got home and realized this. I waited on the phone for ten minutes with the manager Ryan who asked how I wanted him to correct this. He agreed to redo our complete order and the next day when I called to redeem his offer, he told me he would not honor what he said. Now he’s saying he will only redo a portion of the order. I am a Landry’s Select Club Member and have never had an experience like this. I’ve dined at higher and lesser priced establishments who were much more willing to go out of their way to satisfy their paying customers. This is unfair and extremely unprofessional. I definitely would of like to speak to someone from corporate to correct this, and make good on Ryan’s promise to us.
I’M an employee at cinema Ridge , San Antonio TX I been working for Laundrys for almost a year I was so happy to find a company that I thought cared about there employees, But after almost a year of loyal service and talking to the team finding we were not happy , We work hard all year we worked the holidays away from are family’s and we got not 1 thank You while we service other companies showing there employees appreciation for there hard work call me old fashion but what happened to companies that’s cared for there employees 50 percent off we still pay for it , We clean and Polish the restaurant increase your sales and profit we are the face of Laundrys but we didn’t even get a Thank You ….
We visited the establishment on Christmas day, we were given a menu, we arrived at 12:30 afternoon to order off of the lunch menu that clearly state you can order off this menu until 4pm only to be told, that they are not honoring that lunch menu, they were no disclaimers stating that they can use their digression to make that call on any holiday or anytime, plus the fact that customers around us was not told that. We didn’t make a scene being that it was Christmas. I would appreciate a response please, we frequently eat at the Ingram Park Saltgrass in San Antonio Texas. The one near Ingram Park Mall.
I visited your Saltgrass Location in Lafayette, La on December 17th for a corporate Christmas party. I want to share my horrible and embarrassing experience with you. We had a party of 16 from work. The beginning experience was fantastic; quick service- great food and good atmosphere. We had drinks, appetizers, bread, food, and desserts that totaled roughly $600 before tip. After everyone from the party left except my husband and I, we asked if we could move to the bar since it was just the two of us, to watch the football game and not hold up the big table. We were informed by Ashley, the Manager on duty, that it was corporate policy to not allow it and that it was unfair to the bartending staff to move the ticket. We proceeded to stay currently seated at our table to stream the game from phone. We ordered one more round of drinks and then things went wrong. It took 25 minutes to get our drinks and as we sat waiting, we had every manager, Ashley, Kevin and two others, in the restaurant staring at us from the back of the room. It made us feel very uncomfortable and this latest for over 30 minutes of being watched throughout the restaurant. At that point, we asked Shelby, our waitress, for the check and she was kind enough to ask what happened. We told her we felt very uncomfortable and were embarrassed as the managers and other staff kept starred at us. It made us feel like we had done something wrong. She apologized multiple times and proceeded to tell us there was a drink minimum and that’s why they were staring at us. I asked what that meant as we had been there for over 2 and half hours and no one ever mentioned anything to us before. We were not drunk, we were not being loud or obnoxious either. It made me feel like they thought we were or thought we would skip out on bill or something. It is the most embarrassing experience I have had before especially spending that much money with your restaurant. Before we left, we asked to speak to the general manager and were told by Kevin, another manager on duty, that “oh shoots, just missed Justin our GM” in an extremely sarcastic and unprofessional tone. Both Ashley and Kevin had no interest in trying to help or accommodate us and were completely rude and condescending about the whole negative experience. My husband and I both manage banking intuitions here locally and understand the importance of customer service and the perception of the customer. We were not only disappointed in how we were made to feel but left sad and embarrassed by interaction. Unfortunately, this has ruined the chances of us ever going back to your establishment again as we are sharing this experience with our family and friends. The only way that you can improve the experience for your customers is if your informed about it.
Thank you for taking the time to listen.
My family went to the Odessa location a couple on 12/11/16 for dinner after I got off work. I called ahead to be placed on waiting list and ladies were great. after that service was awful. We ordered a bottle of wine and never got it. It took forever to get our food and it was overcooked. Others that came in after us got served faster and looked after by the same waiter like they were royalty while we could not get my sons Dr Pepper refilled at all. I was afraid to send it back for fear it would take another 30-40 minutes to it. We weren’t s
Plano Tx location
Went to celebrate our 29th anniversary and service was awful. Took 15 min to get a beer, our food delivered to wrong table then picked up and handed to us, we told the waiter we didn’t want it and that you gave to someone else he was SO rude, asked to have tv turned on to watch Cowboys game was told the tv didn’t work, Waitress we had from the beginning was rude. We are Landry Select members and just have never had such awful service. Chris the manager was nice and offered to buy us dessert – we were never asked again about dessert. Our $25 birthday money on the card took an extra 15 min to get it applied to the bill.
I run 30+ restaurants in Texas and realize the importance of great service. We were very disappointed and will not be back to the Plano location. This is the 2nd time the service was less than.
I don’t need to speak to anyone from the Plano location as I spoke with both managers tonight.