Roku actually got its start from Netflix in late 2007. Netflix was about to release its own streaming service set-top box when the CEO wondered what would happen if Netflix released the box and other devices, such as DVD players or game systems, would not allow Netflix to run on their devices.
This became the idea that is now called Roku. Roku devices stream Netflix, as well as other channels and services directly to customer’s TV sets. The device has been through multiple changes, with each new update being called a “generation.” Currently, the latest model is the 7th generation, released in September 2018.
Roku is actively searching for more media companies to put their content on their platform, with a portion of the ad revenue benefiting Roku. The company already has a large number of providers that stream on Roku including Hulu, Amazon Video, PlayStation Vue, Redbox, YouTube, and Time Warner Cable.
In 2017, a Mexican court banned the sale of Roku products after Mexican TV station Televisa complained that the devices were easily hacked and allowed subscription channels to be illegally streamed. Roku made changes to their devices and the ban was lifted in late 2018.
Company headquarters are located in the same building as NetFlix, in Los Gatos, California.
For three hours today I have been trying to talk to somwone concerning me being billed for starz and having canceled them at least 6 months ago. Was going thru my checking at a slower pace than usual and found I was still being charged the 5.99 a month for the service. I figured that it would not tale long to figure this out with wither talking to someone or being able to get somesomeone on chat other than a computer. Never in the two hours of calling several different numbers did i get a person . Then I finall found a place to write my problem and for some reason it went blank, Then i was so angry i look up the corporate office again to get a message to go to a ,com site I had been sent to at least three times from other calls Whenever i tired to go inoto other areas the it would ask for a password I did not remember the password but could not get one becase my accoint was not legitimate. So in essensce to me I have paying for a chut off service. This problem which should have been easy was a nightmare. I expect this to be solved and a check for the months that were shut off.
I have not ever been so disgusted in my life , your so called tech support can’t even speak clear English an are extremely rude an I was given 3 different quotes for activation ranging from 50.00 to 200.00 an that is plain reducilous if someone scraped up their last penny to buy this tv you are still screwed to watch it if you are broke like me so now I have a decent tv that’s worthless yay
I’ve been trying to contact someone reference a ROKU billing that was never approved. Been trying to contact some one for the last 3 months only to either get personnel that doesn’t speak English or just hangs up on me. If some doesn’t contact me soon I’ll be contacting the Better Business Bureau for further assistance.
BEEN TRYING FOR ABOUT 3-4WEEKS OT GET SOME BASIC INFORMATION
IF I DON’T GET A BUSY SIGNAL EVERY TIME I CALL I GO TO WEB SITE AND GET AM MESSAGE NO MATTER WHAT I ASK THE SITE CANNOT ANSWER THE QUESTION
SENT EMAIL GET RESPONSE WHIT SORRY IT TOOK SO LONG TO GET BACK TO ME WITH NOT RESPONSE TO ME BUT SOMETHING THAT WAS NOT IN MY EMAIL SO I REPLY BACK AND SAME PROBLEM AGAIN. SO FAR A LOT OF EMAILS WITH NO HELP AT ALL. EMAIL pfc441942@ optimum.net
SEND PHONE NUMBER THAT I CAN SPEAK TO SOMEONE AND GET ANSWERS. THANK YOU
Had a tech support issue and learned that Roku Customer Support is non-existant. No live tech people, just articles to read online that do not solve the issue. If there is no successful outcome there is no other option for help. Sorry about your luck Mr. Consumer.
I recently received a Rouku video streaming box as a gift . I was intrigued . However that was short term . Rouku’s recent decision to censor Info Wars because of a protest by a small group of social warrior leftist activists I find repulsive .Accordingly ,I will set the unit aside and find alternative streaming services which do not practice censoring . If possible, I will attempt to return the unit for credit .Further, I will alert my family, friends and neighbors of your companies censoring policies so they too will seek alternative sources .