Rent-A-Center or RAC for short was founded in 1973 by Thomas Devlin and W. Frank Barton. Mr. Devlin came up with the rent to own idea after working for an appliance rental company in Wichita, KS.
The company offers brand name new and used household appliances, televisions, computers, and other electronics on a rent to own scale. Customers can return items for any reason, then pick up the items and resume payments again if they wish. Delivery, pick-up, repair, and service are all included in the rental price.
The company went public in 1995 and has gained many of its current locations through acquisitions of other companies including DEF Investments, Thorn Americas, Rent-Way, Rainbow Rentals, and Rent-Rite.
The company is publicly traded on the NASDAQ under the ticker symbol: RCII
Annual revenue in 2015 was $3.28 billion. RAC has 22,200 full-time employees.
In July of 2015, the company sold several of its Ontario, Canada, locations to EasyHome Financial for $3.4 million. The company has plans for expansion in Mexico, where there are currently 176 locations.
In November 2017, RAC came under federal investigation for alleged unfair, abusive, and deceptive practices.
The company reduced the number of corporate employees by 25 percent or approximately 250 jobs in March 2018.
In February 2021, Rent-A-Center reported 4th quarter gains of 7.3 percent.
Rent-A-Center currently operates over 3000 locations in the US, Canada, Puerto Rico, and Mexico. Although originally founded in Wichita, the corporate office is now located in Plano, Texas.
Rent-A-Center or RAC for short was founded in 1973 by Thomas Devlin and W. Frank Barton. Mr. Devlin came up with the rent to own idea after working for an appliance rental company in Wichita, KS.
The company offers brand name new and used household appliances, televisions, computers, and other electronics on a rent to own scale. Customers can return items for any reason, then pick up the items and resume payments again if they wish. Delivery, pick-up, repair, and service are all included in the rental price.
The company went public in 1995 and has gained many of its current locations through acquisitions of other companies including DEF Investments, Thorn Americas, Rent-Way, Rainbow Rentals, and Rent-Rite.
The company is publicly traded on the NASDAQ under the ticker symbol: RCII
Annual revenue in 2015 was $3.28 billion. RAC has 22,200 full-time employees.
In July of 2015, the company sold several of its Ontario, Canada, locations to EasyHome Financial for $3.4 million. The company has plans for expansion in Mexico, where there are currently 176 locations.
In November 2017, RAC came under federal investigation for alleged unfair, abusive, and deceptive practices.
The company reduced the number of corporate employees by 25 percent or approximately 250 jobs in March 2018.
In February 2021, Rent-A-Center reported 4th quarter gains of 7.3 percent.
Rent-A-Center currently operates over 3000 locations in the US, Canada, Puerto Rico, and Mexico. Although originally founded in Wichita, the corporate office is now located in Plano, Texas.
Devorah Brown says
I am a new customer of a Pittsburgh, Pa store. I just rented a refigerator that came to me roach infested. The store is not willing to take it back. They will after i dont give them another dime for it.
Eliabeth Thore says
How stupid is the name Rent A Center??? That should tell you all you need to know.
Edward Hanson says
I rented a cell phone from rent a center in Las Vegas Nevada on Lamb and Las Vegas Blvd. I got set up by my ex and got my phone stolen I went to file a police report and turned it in to rent a center. They did not go by the rules of the company and turn in the police report like they supposed to. Yet they are still billing me for the cell phone. I asked why they said that since I know who stole it its not considered stolen. Here’s the best part of it since the account is in my mother’s name and not mine they weren’t not allowed to rent to me because I don’t have an account with them. Last week my mother gets a letter in the mail for a credit of the monthly amount of the cell phone. Then yesterday she gets another letter stating that if she does not pay for the cell phone or return it proper action will be taken. I have the original police report that I can make a copy and send it to corporate office to prove that it is in fact stolen from me for corporates records. But something needs to be done with this location or investigate this store. Because it’s clear that they do not know what they are doing. I will be blocking their location number and only going to deal with corporate office about this issue. But can someone at least help me
Sasha Hernandez says
I had a ainterview with a very nice woman today and was offered the job but was told that, I had to be intervied by the DM assisant and he was a store manager in Colorado the one in Arvada he was very rude and I heard his convo with the girl who was wanting to hire me at the store in lakewood, that he wasant gonna hire me due to the fact I am 14 days late on my payment and I was going to be a problem so he jusr discrimiated my and was nor very professional because he was trying to not offer me a job because i couldnt pay!?/ Well that makes no sense should I be offered a job so he know for sure The stuff will be paid for? I was very very upset and now am writing this so that the CEO of RAC can see taht he was very shitty and I hope he gts fired!I am a single mother of 5 and was affected by COVID 19 so how dare he not offer me a job because of my account well thats DICRIMINATION!
Nicole bridges says
I am a former employee. All I need is to request my w2 and I have called every number, left countless voicemails and sent quite a few emails. It has been well over 3 weeks and I have yet to hear a single thing. I AM GETRING FED UP AND WOULD LIKE TO FILE MY DAMN TAXES. If ANYONE AT ALL can get back to me that would be great
Curtis Long says
Did you get it takin care of? If so could you plz tell me how you did it
michael blum says
potential fraud in the Pasadena, ca store
Herschel W. Kennedy says
I was Unfortunate to rent a washer and dryer set from the West Hemet store, from Jasmine the store “manager”. I had them delivered and set up, all is running well. Then I go to make a payment and ask to get a Monthly payment rather than weekly or bi-weekly as my paydays fall in an odd cycle making weekly or bi-weekly a very strenuous option for me. So while I was at the store an employee Rosemarie C. helped me and got me set up on what I thought was a monthly plan. On the receipt I have, Hand Written by Rosemarie C. is the date on which my next payment would be due, March 28, 2020. Now here we are on March 22nd 2020 and Rent A Center has threatened the Police if I do not surrender my STOLEN GOODS that Somehow are now stolen regardless of agreements made by the stores obviously Incompetent employees that make Bogus Arrangements with people just to get that CASH out of their hands. These heathens are Greedy Nasty Monsters threatening the Police on customers during the COVID-19 Global Pandemic, putting High Risk People in Grave Danger for a few dollars. Almost Every Business in America is HELPING THEIR FELLOW MAN while Rent A Center tries to Bring their Neighbors DOWN. I am contacting the Local Media, the Press Enterprise as well as emailing All National Media sources concerning this matter with an attached copy of the receipt showing the agreement and proving that Rent A Center is No Friend To Hemet, or America during our gravest hours. Rent A Center is Violating the FDCPA Laws and guidelines by making threats and fabricating circumstances and changing payment dates without Customer Knowledge. See you in Court..
i am actually going thru a case like this right now im literally 31 days passed due all other payments may have been late but that was because unemployment was messing up and i couldnt get ahold of anybody and now i just started a new job and get paid thursday and instead of waiting to see if i make my pay,ment the store manager came to my new job (after calling two days inna row) and threatened toi go down and file a case but like i said i intend to make my payment thursday but the said payments not a option but im onle a month behind and plan to get caught up once i get my check from my new job i just started.. im taking it to court too
Thalia Machuca says
I went through something like this too! I was behind on a payment and these dudes showed up at my moms house house threatening her & trying to get into her house. She’s an older lady and got scared. I called the store and all the guy said was “oh i’ll talk to them sorry about that” Nah. Rent a center wants some problems and they’ll forsure get them
How did it go? I was discriminated and harassed demanding me to pay my dues and to set up auto pay on the 15th because I have a lot of kids and I get a stimulus on the 15th now. I had set up an arrangement with the manager to make a late payment and she was herassing me in the store that I have alot of kids and am getting stimulus! I am done, no call back from corporate and am wondering where to go? Oh yeah also in West Hemet store
Darian Cornish says
I understand the lady I spoke with told me we would work everything out after a few late due dates and now they have the claim written up to file a police report after I let them know what time was good for me and when was good for them to talk no one answered me and not even but a few days later is threatening me with a police report saying I didn’t hear back from you. But they did I never heard back. And I ask to have until Monday to return their equipment. Because this is ridiculous after asking them to put me on monthly payments my equipment was initially brought to my house 1.5 weeks later and I was still required to pay the first week I didn’t have the TV. Not only that. But I made several payments in good standing until recently when i lost my job but I start another litterally tomorrow but no they filing a report. Like if I go to jail for fraud or stealing who does that help.
Kaelee DePalma says
Location: Cheyenne, wyoming.
Reason: accommodation and false policy.
I’d like to make some fellow service dog handlers anywhere aware that rent a center at least in cheyenne does not seem to understand that breaking a federal law is really bad.
The GM that I spoke to or corrected was spoken to by, had stated that corporate policy says no dogs whatsoever. No pets no esa no therapy and no service dogs. Which is illegal. Not only that but the site in question if that was their policy does not have a sign saying no pets. Also illegal. Now I’ve had plenty of harassment from walmart, and the mall. I understand that some are trying to crack down on fakes. It’s frustrating but they are pretty understanding when you can answer their questions the two in ADA and give them some things to look for like examples of an untrained dog and stuff. This GM wasnt having any of it. The conversation was very one sided as she would let me speak though I did try. She hollered get that dog out of here first. I clarified he is a service dog. She said I dont care get him out. I asked her is she knew what a service dog was and she said I have lots of family in the military I know. (Wrong type of service lady) She stated that I need to leave because she didnt want him on the furniture. (Never gonna happen he lays on the floor if I sit down that’s how he is trained) after I stated he wouldnt leave my side hes trained to…(cut off) GM: “my customer of 10 years was uncomfortable with your dog in here I will not have my customers uncomfortable.” (Arent I a customer?) I continued to pull up the ADA to show her that she can not turn me away or make me leave because I have a service dog. Me: would you like to look at the law? GM: I’m a paralegal I know my laws. Me: asking again because even a paralegal would like to double check her sources of knowedge. She refused again. The proceeded to say where’s your certification, your proof of training, you documentation, your doctors note, have any of that? Me: you are not allow..(cut off) how do I know if that’s a service dog. Would you like me to call 911 to have you removed? (Fine you want police involved after this is posted they will be) I was getting frustrated at this point but then she had the gaul to say these next this which is unprofessional speculation and extremely out there. “10 out of 10 service dogs dont shake” referring to the readjustment shake at the doors entrance. He has heavy gear and readjusts it often. Hes a dog not a robot. Then she said “I know that you “need” you dog but hes just not allowed in here. I’m sorry.” (Not even close to sorry) and the last two things said really pissed me off who would ever ask someone this. GM: “are you just going business to business to cause problems is this what you do in you free time. Me: first off…(cut off again) GM: “so you can take your pet somewhere else. Thank you I’m sorry.” My friend who witnessed the whole thing stated at the very end “no your really not” and we left.
sharon roberts says
is this the woman who has kinda short blonde hair? if so I feel bad for you she is a complete wreck. I was in there on day to do business and she was screaming at her employees. she was screaming at one guy when we walked in and called him a f,,,king idiot and with that being said we walked out she is a nasty woman.
Paula W. says
This is the second time we have gotten items from Rent A Center. The first time was in Myrtle Beach SC. Never had any issues with them. We moved to Kyle Texas and got items from the store in Austin Tx. First, they didn’t bring the correct mattresses, they brought one of the right ones but not the other. It is sitting in my closet. The manager, or so he calls himself has been rude and stupid ! He told my husband that they came by to get the mattress but we were not home, I was home the entire day ! That was a lie.
Today Sept. 7, 2019, I called to tell them to get the mattress and he said they were out here yesterday, another lie. I was here all day as well. A Rent
A Center truck was in our neighborhood, but did not come here. The manager told me that I was supposed to go flag the truck down because they were lost ! I quickly let him know that it was not my job to do so. I finally told him to come get everything that we have with them. They have pinged my bank card every day three and four times a day, after we discussed paying in person. My bank is not letting them get anything from our account. All I can say is beware of this company ! Rude, unprofessional and stupid employees!
Brian Falk says
the people you employ are rude and unprofessional…this is the second time i am dealing with this company and i promise it will be the last… i would rather do with out then have to deal with the people you have employed…
I WILL NEVER RENT ANYTHING FROM THIS COMPANY AGAIN. I’M CONTACTING A LAWYER ABOUT THE HARASSMENT THAT I’VE RECEIVED.
Paula W. says
I totally agree !
latrina keith says
The RAC on 100 Minis Ave ,Ste B5 Garden City ,Ga 31408 never and still haven’t received my bunkbed or twin bed. I paid my down payment and she the manager told me my delivery day was gonna be that Friday between 4-6 I told I didn’t get off till 5 but I would just leave work 30 mins early on Friday so I would be home at 4:30.So I’m home waiting so around 5 I called thats when the manager told me it would be a 2hour wait said they were on another delivery but my delivery would still be coming I’m just sitting and waiting they still haven’t refunded my money or delivered my furniture .When I asked for corporates number to file a complaint it was let me let her call you when she comes back never called still waiting this just happen like two weeks ago I need someone to contact me asap.
J. Perez says
Store # 1110North John Young Parkway, Kissimmee, FL 34741 – Store Manager so call Debbie, I was just informed that she goes by another name – which to me sounds shady. She is so unprofessional, rude, the elevator does not reach the top floor.
She compromised my credit card, and I had to file a police report because of it, I feel this facility should be shut down, I have found out that this is her MO – Never gets the correct information, she lucky I more of human being than she is – run with that – anyone with common sense would understand that meaning.
Store location: (112-11 Liberty avenue, South Richmond Hill, NY) The manager or person in charge of this location is the most vulgar low class idiot I have ever had to deal with. Keep it in mind I am a PAYING CUSTOMER. I called yesterday 5/9/19 about 2:05pm to ask for my payments to be changed to a one time payment to bi-weekly or remain on bi-weekly term for this moment going forward. Instead I had to deal with the unprofessionalism of this gentleman in charge of the store telling me how I can not receive anymore extensions after this payment because I am inconveniencing the store and causing them to lose money. Why am I asking for extensions again? My response was financial hardship due to personal matter, which is none of his business. I am a PAYING CUSTOMER who’s making the payment but on a bi-weekly payment instead of weekly. Or is it the fact they can’t charge me a late fee for having to wait an extra week for payment?! I told this rude gentleman, that after I pay off my products I will not be a customer anymore and will let the other customers who I have recommended to this store know about the disgraceful behavior of this gentleman. He responded that’s ok, it doesn’t matter I don’t care. I hung up the call then called back to change my payments to by weekly. I believe this manager’s behavior is unacceptable and should be dealt with appropriately by the corporate office, it’s a shame to have disgraceful employees working for your company misrepresenting the reputation of your corporation.
ANNOYED LONG TIME CUSTOEMR says
I am so disgusted with your store mgr. Matthew Booth in Casper Wyoming. you just had a customer VIP appreciation event, that I was called for by your sales rep and invited us in for the event, we had full intention of buying more items. The guy said that it was going to be a penny deal out to Feb. 2nd as well food and give away..I said we will be in , we arrived that afternoon and looked around and found what we were going to get and asked where the refreshments were and what the give away were going to be and when it would start? we were informed by a couple of the employees that the store mgr. Matthew hadn’t arrived back with it yet. It was almost 5 pm by this time, so we decided to leave and run a errand and came back and expected to see what we were told was going to be there, we started to get together what item we were going to get and my son was thirsty so I asked the gentleman if there was refreshments available now, he said the store mgr. didn’t go pick anything up but he got my son some water, then we asked when the drawings were going to start, again meant with major disappointment once again, they informed us that there wasn’t going to be a drawing after all… nice way to lie to your customers to get them to come into the store. By this time we were highly disappointed especially since I didn’t feed my son since there was to be food there and there wasn’t, this isn’t the first time things like this has happened under this store mgr. Matthew, so needless to say we had to leave to go feed our son and we didn’t get what we wanted to since we had to leave to go get some dinner, and we weren’t coming back for a 3rd time we have been very long time customers, after we pay off this account we will be taking our business elsewhere, we are tired of this store mgr. Matthew and the blatant lies, to us customers. As well it seems like every time we go in there Matthew is sitting is his office doing nothing while the others are working very hard. The other employees in there are very nice to us and helpful, but Matthew is deceptive and has been very mean to his employees in our presence at times. I honestly don’t know how they can stand him the way he speaks to them . As well he is very arrogant and condescending to people, some one needs to inform Matthew what it means to have a VIP EVENT!!!!!!!!
Mary Black says
Complaint: Rent-a-Center 1218 W. Bow St Tyler Texas 75702 Store # 04741 (Manger) Jose, I understand all companies have rules, policies & regulations to abide by & when customers are late it’s their duty to communicate with the customers about late payments or merchandise being returned if payments aren’t paid, Management & it’s staff have a very unusual way of collecting debts, communication is key, It’s one thing to be a few days late on payment, It’s something different when this company’s determination to collect a debt or late payment is progressed by harassing you & your references until a payment is made or threating you with repossession instead of trying to help you keep the merchandise you purchased, They show up on your door step & beat on your door like their the State Police of Texas, I will continue to make payments until my account is paid in full I really wished I could have taken advantage of the 6 months same as cash option, I’m not a very satisfied customer so I will not reapply once account is paid in full Thankyou
Mary Black says
Complaint: Rent-A-Center 1218 W. Bow St. Tyler Texas 75702 Store # 04741(Manger) Jose… I’ve been a customer since 05/2018 My Issue with the store is abusive collection tactics, During my store experience I was told if problems arise & you expect to be late just contact us & we will work with you doing so has only caused unfair & improper collection practices, repeated & continuous harassing calls, A reminder call the day before payment, another the day of 10:00 am again 3:00 pm again by 7:00 pm before closing threats of repossession / seizure of merchandise with only one payment late / a few days, refusal to take payment if another has posted but is not yet due, calling references making threats instead of leaving a message to tell customer to contact Rent-A-Center, Falsely accused of fraud possibly leaving the state & not paying as they had another customer to do, I’m not a thief, As a consumer I have rights, Everyone experiences some type late debt payment that doesn’t subject you to being treated unfairly, If the issue isn’t resolved asap I’ll be forced to contact the BBB & Attorney General Office, To file a complaint on the Issue of unfair debt collection practices… Thankyou!
Jessica M Richardson says
Hello. I am reaching out to every avenue I can about my current RAC experience.
Right before Christmas, I went into RAC to gain on the 20.17 deal they had advertised. When I first told the gentleman I was dealing with, I believe he is the store manager, an obese white man, I wanted a 4k TV, and I saw the 20.17 deal, he got huffy about it and rolled his eyes. I asked him was that a problem and he responded by saying “They advertise that and people come in, get games and tv’s to entertain their holiday guest with, and the first of the year, we get the stuff back and it’s damaged or tore up. That advertisement doesn’t promote ownership.” I explained to him my intention was to take advantage of their 90 days same as cash, and I had full intentions of coming in the very first pay period of the year to get my TV and livingroom suit and have it paid off by the end of Feb. But I saw this deal and thought I could just get it a couple weeks earlier than budgeted. That seemed to ease his mind a little. Well, when i finally got the furniture after Christmas (i felt like he was going to see to it I wouldn’t have it just to entertain guest over the holidays), it was infested with roaches and within a week I had to call an exterminator. I have NEVER had roaches and I have been in this house over a year now. So, I specifally gave the gentlemen my pay cycle and told him because of my work schedule can he please set it up so my payments aren’t due until a few days after pay day. He never said he would not do that, so I assumed he set my payment cycles for the Saturdays following my pay day of Thursday’s. Well, I assumed wrong. They started calling me the day I got paid, which I later found out was the day He set my payments up for. I worked a 12 hour shift that day, and then had to leave work and take my son’s to their very first basketball game. He called during the entire game and disturbed my opportunity to watch their VERY FIRST GAME EVER. I was so sad and upset. But then they came to the house. Several times. All while I was at work, over the next few days. And called my phone multiple times a day. I mean, at least 7 or 8 times. I made the payment to hold me over for another two weeks, but again, they called and emailed me 3 days before my payment was due. At this point, I am becoming very frustrated with this company and I am getting to the point I want them to just pick up. But I made the payment over the phone, and even discussed with the store manager himself and asked him to let’s make the payment to carry me to the 15th of Feb. He even repeated it back to me “You want to pay enough to carry you until your check on Feb 15th?” and I confirmed. He charged me a great deal over my biweekly payment, so I thought he did what he said, and carried me until the 15th. But NO!!! They started calling me Every day several times a day on the 14th. And guess what else they did. They came by my house and I was not home. My daughter and her friend were home alone and the driver that came by the house was pounding on the door and then started looking through my Windows. It pure terrified my daughter, who is only 10. And they started screaming “go away. My mom is not here. Go away” and he just started banging harder on the door. My girls ran to the kitchen to get the house phone to call 911, and this fool saw them and ran to the back door and started banging on that door. Then he went back to the front porch and started staring through and banging on the window again, clearly seeing these 2 girls are pure terrified. To make matters worse, once they called me and told,me what happened, I marched into RAC for answers. Instead of listening to me, the big white guy (the one that sold me the merchandise) kept interrupting me and blaming it back on me. He even stated “looking through the Windows is a company policy and he was within his rights to do so to make sure our merchandise is still in the home” I told him that is illegal refer to G.S 14-202 section A. It is illegal to, knowingly or unknowingly, peer into the room which is occupied by a person which whom you do not have their consent to be doing so. I am so angry with this company. They have no right to be staring through my Windows. My daughter was terrified beyond belief, and instead of the employees and leadership of this company apologizing, they blamed it on me, became upset and was extremely rude and inconsiderate. I hope they change policies soon because if my mind don’t change, I’m going to find out which avenue to take and I will be holding them legally accountable for the crime they comitted.
Sorry for the mispelling poor grammar. I am still very upset and my phone is not working properly.
Thank you for giving us, wronged customers, an avenue to vent. Any advice at what I can do from here?
jasmine burgos says
I will never rent from the company again, this company should be shut down. How do you pay $600 cash, get merchandise that is damaged and discolored, you return the product and are told money would be returned a certain day and get there, no money. you get the excuse that they did not have many sales to accommodate the $600 cash return. If you are not making sales then you should close the store. Not to mention rude delivery works, and incompetent sales associates. NEVER EVER GET PRODUCTS FROM HERE!!! THEY SHOULD BE SHUT DOWN. MAJIC WILL ALWAYS GET MY MONEY. THEY ARE BETTER ORGANIZATION TO RENT FROM.
I’ve been a loyal customer for RAC for over 2 years . Making payments on time and even paying my mechandise off early in full! I live in southern NJ . RAC has been nothing but horrible to us . I had a bed set delivered to my new house because the other furniture set they gave me they tried giving me a queen sized headboard instead of a king thinking I wouldn’t notice . Well once I told them I wanted my king size headboard a month pasted and still no headboard ! So when I called to find out where it was the manager laughed it off and told me “ funny thing they discontinued that set in king size” so I was pissed ! Not only that she promised to have me another furniture set which was more than the one I originally bought ! I accepted it thinking it would be great ! NOPE ! it was delivered Tuesday not only were they late and making me wait and working around their time . They scuffed up my brand new painted walls in my house and disappeared for 3 hours stating they “forgot the hardware” mind you I live on a military base so it’s not easy access if you don’t live on base to get on . Then when they finally get back with all the hardware and stuff I take a look at my furniture and it’s all scuffed and knicked and dented as if it was dropped with no care ! I’m beyond frustrated with RAC and when you ask them for a corporate number then try and give you a managers number . I spend thousands of mine and my husbands hard working money to try and have nice things and this is what they give us !! No care in the world ! Seriously something needs to be done and my walls need to be fixed and my merchandise needs to be replaced ! Sorry RAC you have officially lost my business !!!!
gerald a boulette says
last month I bought what was susspose to be a new dryer at your Skowhegan,maine office. I was told it was brand new. “B/S”, its an amana that only one cycle works but takes forever to heat. the other ,if you put it on heavy loads, “more dry”, u go in twenty minutes later and the knob is still where u put it. the plastic covering the front is all wrinkled telling me that it was put on so to look like a new machine. that was the second one they brought over. the first one the wiring was wrong. I told him the trouble with this one and I told him that I didn,t want any more of the junk he,s selling for new. I would never again buy from this store. this store is giving your co. a bad name. I,m not the only one that’s complained on this store. I paid $430. for this junk. when it goes to hell, I,m going someplace else.
Patricia Ondecker says
I rented a Portable Air Conditioner and the girl at the store wasn’t even sure how to put the vent hose on which was new in the box. I am assuming previous renter either didn’t return it or was defective. When I got home and hubby hooked it up, shortly afterward he noticed there was water coming out from underneath the unit. We quickly put the bottom half of a tote under it so as to collect the water. I reported this to the store and they didn’t seem to be aware of any drain hose needed. I said where would the water go, except on my carpet. I also received calls the day the payment was due reminding me about the due date. Wasn’t late, which I think they should call the next day if payment is late. I rent from a competitor and have had no problems. Why would you rent something out if it was not complete? I returned the unit as it was just a temporary fix. I don’t think I will be renting from them again.
LaTanya Williams says
To my complaint, the number is incorrect. I’m at work with the workers talking to me like I’m stupid that I gave wrong number its 502.447.XXXXX
LaTanya Williams says
I’ve been a customer of RAC since before they changed their name to RAC. I’ve been paying things off and getting other items. Well no more. Once this W/D I’ve been paying on since July 2015 is paid off along with the TV and Sofa, I’m done. I’ve been late every other week for a few months due to 3 kids going back to college. Now my money was tied up and all I need was this week to double up on Friday the 18th and I was treated with no respect from Matt(who told Fred what to tell me) and Meiko. After the 18th, I was going to be back on track paying a day early. Now my goal is to pay for the 12th and on the 18th pay for the 19th and be on track. I would like you to please email me what my total is for payoff or balance as of today. My electric company,Sprint, and landlord has been understanding but not RAC. My uncle was going in on the 18th to pay my double payment(previous/current) and furnish my cousin apartment with a living room suit, dining room table, and bedroom suit. After this, he’s going to Aaron’s. I’m not a bad customer that cuss them out like I’ve witnessed plenty of times. This is the RAC in the Southland Terr shopping center on 7th Street Road in Louisville,Ky 40216 502.447.XXXXX. I hope this makes sense because I’m pissed as I’m typing and not reading it over.
Laura Bell says
I have been with the company for about 17 years or longer. I reside in Meridian, MS. On this occasion the store employee was calling to remind me about my payment which was due that day. Remind you that it was not late or anything. He calls and I play like I always do and says so you are going to make my payment and he in a rude voice to be nasty with me. He says I need to make my payment today or he will be there Monday morning to get products. It surprised me because I have never been talked to like this. So He kept on and I told him that I have the money but with your attitude I will not be paying you so he said I will be there bright and early Monday morning and hung up in my face. His store manager called me Monday morning for payment and I told her about what happen and she said as long as he did not use profanity or call me out of my name he did nothing wrong. She stated that is company policy to talk to customers like that and she do not have to listen to the tape and I was wrong for refusing to pay him my money and by refusing I made him go off on me. I called the district manager he said he was going to call the store. When I was a manager I would have fired both of them. I will never use the company again.
LaTanya Williams says
I’m going through that and then some with the RAC I rent from. My husband is very upset that I deal with them. We are newly married and I just told him I rent items from them. He pointed out other ways to get what I want from better stores that also bulid credit for your credit score and with RAC I’m paying 3xs as much. I’m done with them also
If an employee is let go or fired, what is the legal way of letting them go? What is the procedure from the moment you are letting them go to actually telling them or informing them they are no longer employed. Please advise, very imortant
Can someone from Human Resources please answer this . Thank you
Kelly williamson says
No one has contacted me . Just want explanation please
Excellent site you’ve got here.. It’s difficult to find excellent writing like yours these
days. I seriously appreciate individuals like you! Take
These people suck! Just watched one of their delivery trucks run a stop sign at 10 to 15 miles an hour. I would never deal with a company like that. Las Vegas, NV corner of Grand Teton and N. Grand Canyon at 8 to 8:15 PM.
i was a customer of rent a center for a while the first time i missed a payment i was living in a secure building and the employee got in the building and banged on my door i guess i didnt open the door fast enough so he starts starts to turn the door knob and as im just about to my door the door is starting to open. i almost beat him so bad he was lucky. i called and told the manager and of course nothing happened. ontop of that they non stop call the people on your reference list and harassing them for one two day late payment
I have rented from them for years. This the second time that they have charged my card with out my permission. Also they charged me to much. I called them and told them. And they tell me they know nothing about. Well my bank did… how do you not know if you charged someone card. You do!!! And then lie about it. Just pisses me off…
I was late one the payment and the lady manger was very disrpectful & harassed me & my family. So please don’t rent from rent a center
Wes from the Medford Oregon store was excellent with helping us find just what we needed and at a great price! We’re very happy with our overall experience! Thanks RAC!
Jason bryner says
I’ve been trying to replace my tablet for awhile through rent a center every time I call they say cont do nothing im tired of being lied to and the corporate office doesn’t even answer the phone can I have some assistance please very angry
Tonia poteat says
On Saturday March 42017 about 4pm my sister was at my house and I was in the hospital sick my sister saw through my window at my door the guy from rentacenter was approaching so when he knocked on the door she saw how he peeked in my window like a peeking tom. So she stopped and just yelled through door she is not here then my cell rang my sister had my phone since I was in hospital it was Bobby from rentacenter he just started talking telling my sister my business without even asking for me. She asked who would u like to speak to? He stated oh u not Ms.Poteat my sister stated no my sister stated how much is her bill Bobby states 148.32 my sister states I don’t have that much today. So then she let Bobby know I will b out of hospital on Thursday then Bobby states she oh her bill will double by then . My sister told me my phone has been constantly ringing from rentacenter and they are aware I am in the hospital.i have tubes in my mouth and nose so I can’t make phone call.i have been informed that I won’t get out this Thursday but I will be able to come home march 13,2017 I feel I am being harassed no one is suppose to come to ur home and act like a peeping tom that’s not suppose to happen. I can be reached by email thank u
Cheryl collins says
The maytress set i bought from your store on north lamar in Austin Texas has bed bugs i am taking this to the news your location will not assist me in replacing them
I moved into my apartment 1/27/17. I bought a bed from Rent a Center on Park and Lamar. They delivered it Saturday 1/28/17 around 2pm. When I went to lay down at 12:00am, I found there were bed bugs in the headboard. They were everywhere. I didn’t want to take the bed outside because I didn’t want anyone to steal it & I’d still have to pay for it. Sunday afternoon, I didn’t care anymore. I didn’t want the bugs in there. I put the bed outside. I couldn’t call since they’re closed on Sundays. I called Monday and the manager wasn’t in. They said there was nothing they could do for me but come get the bed. They came Monday at 1 to get the bed. So Tuesday, I called the manager Don. He told me they’d set up an appointment for Terminix to spray. He told me to wait for a call. All the while, I’m being bitten by bed bugs. I’ve had several allergic reactions to the bites. The bites have left dark black spots all over my body….But anyways I waited…no call. I got home this Monday, 2/6/17 & there was a note on my door from Terminix. Rent a Center had set up an appointment and never communicated that with me…..So I missed it. Now it’s 2/8/17 and I’m still trying to contact at least ONE person to handle this. I can’t reach Terminix local or corporate. I can’t reach the Manager at Rent a Center, nor the District Manager. Last night, I saw a baby bed bug crawl across my pillow. I never imagined having bed bugs…but I do. No matter where I sleep, I can’t sleep comfortably because I’m afraid I’ll be bitten. I can’t even sleep in my bed…
Connie Sing! says
I can’t even describe how I feel right now! I puchased a couch set from your Store in Warner Robins, GA on Watson Blvd. And they sold me a couch with BED BUGS in it! I called they never called me back and I want my money back! I want these couches out of my home asap! I bet that whole store has bed bugs! I don’t understand how you can sale someone a couch with this major problem I am beyond livid… I need something done today! I will never do business with you all again! Very bad for business… If you do not contact me and get this stuff out my home asap I will be calling a lawyer and a news station and posting pictures of the bite marks my children, husband and I have, and pictures of the bugs. And I will stand in front of your Store everyday and tell the customers about my issues your company hasn’t did nothing about!
Jaime Williams says
Pure hell was never treated do bad as I was done in summersville store made payment and payment was cashed. The manager basically calling myself a lier will never Dr o business again. Stuff sat outside for 3 days till they came and got it so done
PURE HELL is what I’m living with because of the employees at the Tustin,CA store!!!! EVER TIME I try to settle the account I’m giving a price. We settle on the price. I’m given a date to pay it when that day comes hundreds of dollars are added. I’ve paid over $2,000 for a refurbished item worth $500. If corporate can not help me I will take my chances in court.
Never ever deal with Louie & Mike
Saying “I can do whatever I want, I don’t care” is the worst experience as a returning customer to this company.
I am a former employee of your Acceptance NOW division of RAC. I have never been so excited to take on a new job in my 25 plus years that I have been working. Also, the most I have ever been let down by a job though as well. I began on a saturday, but didn’t get my book for my classes that I had to take that week until later that afternoon. Note: I am training as a new sales manager that is to be taking over her own store the following saturday. I got an hour or so in on those classes that 1st day. I was on the managers same schedule so we were off that Sunday and monday. Basically all I got accomplished the first day was notes from watching each transaction performed by my co-workers. Sadly too it was a slow day. Then I was told that I needed to do my classes Tuesday, wednesday, and thursday. Definite concern hits me, because although you learn from classes….I learn best hands on. Too it opens doors for questions and things. Honestly I am glad I have a retail management background or I’d been setup for complete failure!!!! I aleady been told too that my store needed alot of work and that the DM was basically just waiting to terminate my assistant for numerous reasons. Basically the numbers told the tale.
Well, me on the other hand am a optomistic person so I took over the location with an open mind. That first day we had a great day. I took the time to let her know what I expected out of her and I wiped her slate clean. I believe sometimes people can work better with one and not another. During this I found out what had happened and it explained so much to me. This young girl, with no sales or collections experience WAS SET UP TO FAIL!!! She was brought in to work under a manager that had been riding the skirt tales the whole way of her assistant that was just promoted. She worked a couple weeks under her basically with no direction or guidance . Then, that manager was terminated and the new assistant was left in that store to run it all alone for the next 2 months . Have to say thou b I actually was impressed with how much she had self taught herself along the way..The client host had even commented on her having a bit of an attitude, and I seen that a little when I came in As the day went on , somehow I had restored faith in this young assistant that with her knowledge of the system and my experience in the business we was going to accomplish leaps and bounds. The host said she changed , now more chipper and happy. We got to work ONE week together and the DM sent me an email needing her to cover one day at another location the next week. ONE DAY BECAME ALL WEEK accept her covering my days off. My schedule got crazy trying to cover 9 to 9 each day but not allowed to work over 48.5 hours. Keep in mind, once again an employee of two weeks was thrown to handle it all alone with barely any training or knowledge. So I amin a store that needs alot of attention plus being clueless to half of the policy’s and proceedures. Couldn’t get my classes finished because I was too busy. Like a trooper though I smiled and kept going forward. Then I got a call asking me to take another location and I was asked did I want my assistant I had (really didn’t have) to go with me. I said yes,I seen great potential in her in that first week. She just wasn’t given a fair chance. Well, the location change happened. I was sent from a Rooms to Go to an HHGREG with no additional info from anyone. Codes and things were different. The AcceptanceNow office right out on the main floor and I had an office at Rooms to Go. One month in and I feel the wolves chomping on my heels basically. Defeat wasnt an option. That’s when I was told my assistant wasn’t cming with me. I had a new lady beginning training at another location,not for a week like mine but for 2 weeks. So this meant the next 2 1/2 weeks still I’d be doing this alone…. more to be told but I’ll have to finish later
This whole story is false and you know it. I really can’t believe you took the time out to write this big lie. A lot of the people you worked around, WORK HARD EVERYDAY!! And those Same people take their job very serious. I pray for people like you. smh, I wish you the best.
Falecia Douglas says
Went to our local rent a center in Lessville Louisiana last night put out first payment down on a couch and love seat. Scheduled our delivery for between 2-4. Called around 3:45 and was told anywhere between 4 and 4:30. Called Around 4:30 and they said they were leaving then. Well 5:30 and they called my husband saying they would not be delivering. After I called back, explain to them we were told we were the ONLY customers to be delivered to today, they said they would be coming still. 7:20 they call and said they would not be coming. We had already gotten rid of our other couch and destroyed our house so they have room to deliver. I am very disappointed and if we hadn’t already sold out other furniture we would have canceled completely and went with someone who could better plan out their schedule and be more professional!
i also havea problem with rent center over charging me i have been paying for years an never did they keep increasing my payment an whn i go pay they always charge me more an more an they are so rude
Jat Blum says
As described below, we had an issue with our “leather couch”. Thankfully, after a few weeks, Ashley Furniture did right by us and we received a replacement couch. Unfortunately, the Love Seat is now doing the same thing. I have to say this is a bit frustrating. NOW WHAT?
Jay A. Blum, MBA
From: Jay A. Blum, MBA [mailto:jay at smart-marketing.com]
Sent: Thursday, March 03, 2016 1:46 PM
To: fanfeedback at ashleyfurniture.com
Subject: Problems with sofa quality
I purchased what I thought was a three section LEATHER sofa, where both ends recline, and a matching LEATHER love seat where both seats recline. This purchase was made in 2012 from the Ashley Furniture Store via Rent-A-Center in Morrow, GA. Unfortunately, the “leather” laminate is shedding from the couch. Suggestions?
Jay A. Blum, MBA
Ashley Smith says
DO NOT RENT FROM RENT A CENTER EVER!! THE BEST ADVICE I CAN GIVE YOU IS TO SLEEP ON THE FLOOR!! I RENTED FROM THEM STARTING IN 2015, A WASHER AND DRYER, NO ISSUES AT ALL, THEN A TV, AND A NEW MATT & BOX SPRING, MY BILL WAS OUTRAGEOUS I PAID OVER $400 A MONTH JUST TO RENT A CENTER, SO I TOOK THE TV BACK, AND PAID THE MATT&BOX SPRING OFF.. THEN WE MOVED , AND NEEDED A BED FRAME, I COULDN’T REALLY AFFORD TO GO GET ONE NEW SO I DECIDED TO GET ONE FROM RAC… A COUPLE MONTHS LATTER MY FIANCE ASK IF I HAD SEEN SOME RED BUG AND WAS ITCHING A NIGHT.. I SAID NO, HADN’T SEEN ANYTHING. A COUPLE WEEKS LATER I WENT TO BED LATE AND WAS HAVING TROUBLE FALLING ASLEEP AND KEPT FEELING SOMETHING ON MY ARM, SO I TURNED MY CELL PHONE ON SO I COULD SEE AND IT WAS BUGS, COME TO FIND OUT BED BUGS!!! (THE MATT AND BOX SPRINGS I PAID OVER $1000 FOR) OUR MATT & BOX SPRINGS WERE GRAY IN COLOR ITS THE ONLY REASON I CAN THINK OF IS TO WHY WE DIDN’T NOTICE IT EARLIER. THEY WERE ALL AROUND THE MATTRESS, I WAS IN SHOCK. I HAD NEVER SEEN ONE IN MY LIFE, DIDN’T EVEN KNOW THAT IT WAS A BIG DEAL IN CERTAIN AREA’S. I WAS SUPER EMBARRASSED ABOUT IT SO WE TRIED TO TAKE CARE OF IT OUR-SELF, AFTER RESEARCHING AND SEEING WHAT WE WERE DEALING WITH, I CALLED RAC AND INFORMED THE MANAGER ABOUT THE SITUATION. OF COURSE THEY DIDN’T WANT TO TAKE BLAME BUT SAID THAT HE WOULD TAKE CARE OF IT. A COUPLE WEEKS GO, AND AT THIS POINT I AM PISSED AND WANT SOMETHING DONE. THE BEDBUGS WERE ONLY IN OUR ROOM, NO WHERE ELSE IS THE 1800 SQ FT OF OUR HOUSE. MY KIDS HAD BUNK BEDS IN EACH OF THEIR ROOMS AND NOTHING. THEIR TWIN MATTRESSES THAT I HAVE HAD FOR 7 YEARS HAD NOTHING AND NO TRACE OF THEM ANYWHERE. WE TAPED OFF THE ROOM AND EVENTUALLY I MOVED US ALL DOWNSTAIRS OF THE FEAR OF THEM SPREADING IF THEY GOT OUT OR GOT ON MY PANTS OR SHOES WHEN LEAVING OUR ROOM. SO ALL 4 OF US SLEPT DOWNSTAIRS ON A FUTON MATTRESS AND OUR SLEEPER SOFA FOR A FEW MONTHS. I HAD TO BAG UP ALL OF OUR CLOTHES AND DRY THEM FOR 45 MINS ON THE SANITIZE CYCLE TO MAKE SURE NOTHING WAS ON THEM. I ENDED UP THROWING AWAY ALL OUR FURNITURE FOR THE FEAR OF THEM BEING IN A CRACK OR SOMETHING. I TREATED EVERYTHING AND STILL WAS NOT 100% SURE THAT THEY WERE GONE.. AFTER TALKING TO THIS PERSON THAT PERSON, I CALL CORP. SHE THEN REFERS ME TO THE INSURANCE COMPANY WHICH DID NOTHING BECAUSE IT HAD BEEN OVER 90 DAYS (I RESEARCHED BED BUGS TO NO END AND THEY CAN LAY DORMANT FOR OVER 18 MONTHS) I WANTED TO SUE THEM BUT WHEN YOU GOOGLE RAC AND BED BUGS IT IS EVERYWHERE AND HAS HAPPENED OVER AND OVER AGAIN. ALL THEY DID FOR US CAUSE WE WERE GOOD PAYING CUSTOMER’S WAS TO OFFER US ANOTHER NEW MATTRESS AND BOX-SPRING. I TOLD THEM NO THAT I DIDN’T WANT ANYTHING FROM THEM SO THEY CREDITED MY ACCOUNT (FOR THE WASHER AND DRYER) A TOTAL OF $398 (WHERE I PAID OVER $1000 FOR THE SAME THING) THEY SHOULD BE PUT OUT OF BUSINESS FOR GOOD!!!! IF ANYONE HAS THE EMAIL ADDRESS TO THE CORP OFFICE BESIDES THE CONTACT FORM PLEASE SEND IT TO ME. I HAVE PICTURES OF EVERYTHING!!! ALSO WHEN THEY FINALLY CAME AND PICKED UP THE BED-FRAME, HEADBOARD AND FOOT-BOARD, THEY LOADED IT ON A TRUCK FULL OF OTHER FURNITURE!!
Linda B says
I have a washer and dryer from the Auburndale store in Florida. I always make my payment online and didn’t notice a extra charge on my account until today. They are making me pay for an additional insurance incase my washer or dryer breaks and can’t be fixed. I spoke to a lady at the store named Andrea who advised it is for my protection as if it breaks and can’t be fixed I wouldn’t be screwed they would replace it. I advised of there 100% worry free guarantee. She said that don’t cover it. I said then that’s miss leading and a lie. I refuse to pay this extra charge for nothing. I would like this amount that I have been paying credit to my account. And if ur not gonna replace my washer or dryer if it breaks and can’t be fixed while I am purchasing it. U don’t have a 100% worry free guarantee and that would be report to the BBB as false advertising. Please let me know what will be don’t with my credit to my account as I am still waiting for store managers call. I will never get.
THEIR CHICAGO EMPLOYEES STAY UNDER THE INFLUENCE OF NARCOTICS, THE REEK OF MARIJUANA WHEN DOING DELIVERIES AND PICK UPS, THEY DAMAGE THE HALL AND APARTMENTS and wont attempt to repair their damages. I have seen their trucks in the neighborhood purchasing drugs from a know drug dealer on the block and then they make their purchase and pull off. I contacted corporate and to my surprise the response was so nonchalant I could not believe it. WOW!!!!! Should I call the news station for an investigation? How are you allowing your employees on the street in sometime large capacity trucks and mini vans driving while under the influence…..perhaps if I call the police when I see them at the drug dealers house they will impound the company truck and arrest someone will that gain the attention of a million dollar owned company? Why are you not performing drug testing on your employees who enter the homes of the public?
MYESHA CASTILLO says
The service I recieved at Rent a Center inglewood was beyond bad. Manager Chris was degrading his employees calling them idiots in front of employees and customers. He was also yelling at another staff member that was a lady and I felt bad for her. I would never go into this store again. He is giving this company a bad name. And I hope the employees wise up and do something about it.. They should consider getting a lawyer because no one should be treated so unfairly.
Alex stephens says
I am the property manager at the home I rent on 53rd and fleet ave. Cleveland ohio 44105 and the upstairs tenants had some merchandise from one of your branch locations. Today is 10/25/16 earlier today the delivery crew was here to pick up said merchandise and did a lot of damage to the property hallway doorways there are gouges in the walls upstairs and in the hallway they also broke a solar powered light outside moving the furniture out. I’m not ignorant to the way these things are done considering I have worked for delivery companies and know the legal process for a damage claim and I will be following up with a lawyer if I don’t receive a reasonable amount of time a lawsuit will be filed for the inconvenience this is causing my landlord and myself considering I’m the one who has to fix everything they destroyed. I don’t mean to come off as rude or disrespectful but the way the manager spoke to me on the phone made me feel like a sale was more important then a disgruntled person who doesn’t even rent from you and has to deal with this unwillingly. Thank you for your understanding I hope to hear back from you soon
Pam S. says
After being put on my sons account as a contact reference, I received a collections call.
The account became 3 days late. Balance due $78.56. My son was in the hospital because of RENAL FAILURE and is in no condition to deal with this. I spoke with a man at the store located at FM 1314 Porter, TX 77365. I explained the situation. He proceeded to tell me that paying the amount of $78.56 would bring the acct up to date through the 24th of Oct. I confirmed the payment would be taken care of by the 24th with no additional fees.
The VERY NEXT DAY MY SON RECEIVED A CALL FROM THE SAME PERSON explaining that there were ADDITIONAL CHARGES AND FEES accruing EVER 3 DAYS until payment was made in full. I called this person back and ask “Why he had called my son after he and I had made arrangements the pervious day.” I received a LAME explanation of the store policies. (not to bore you with further details of this conversation)
I ask to SPEAK WITH A MGR. I was told TWO stories of why I COULD NOT.
The conversation ended with me being HUNG UP ON IN MID SENTENCE.
Calling back 2 TIMES TO BE DISSCONNECTED WITH NO ACKNOWLEGEMENT OF AN ANSWER.
Calling later in the day (Admittedly after needing to calm down) FROM A NUMBER UNKNOWN TO THE STORE, I spoke with the assistant mgr.
She went the motions of apologizing and ended the conversation by asking me
WHAT I WAS GOING TO DO TO GET THIS RESOLVED.
IS IT MY PLACE TO TRAIN STORE EMPLOYEES REGARDING CUSTOMER SERVICE?????
How about some compassion and understanding !!!!!!!!!!!!
It was obviously NO BIG DEAL telling them (FOR A SECOND TIME) that I would be in Fri 21st to make payment and they could p/u the washer and dryer after that.
NO DOUBT IN MY MIND THEY ARE HAPPY TO GET IT BACK AND RE-RENT FOR MORE MONEY.
CORPORATE DOES NOT SEEM TO CARE ABOUT COMPLAINENTS EITHER.
THE ONLY WAY TO CONTACT THEM IS TO LEAVE A MSG AND HOPE YOU RECEIVE A CALL IN THE NEXT 48 HRS.
Michelle Lee says
This is the worst place to rent from I been having sofas for 8 months paying on time sofas started tearing up call 3 months ago to fix it they never did what’s the point having insurance said part I think I’m going to pay and its trash why would I waste my money lie after lie never fix it just wanted the money I took all pic of it too they will get a law suit this is ridiculous.
I was calling to make a payment arrangement because my paycheck was shorted. The man I talked to was extremely RUDE! They are always mean to me on the phone. HE TOLD MEVERYONE THAT HE’D RATHER THROW OUR FURNITURE AWAY THAN TALK TO ME BECAUSE I’M TRASH! I’M SO OVER THIS COMPANY!!!!!! THEY HAVE ALSO BEEN “FIXING MY WASHER AND DRYER FOR OVER 6 MONTHS”. THEY ARE ALWAYS RUDE TO ME AND I JUST WANT EVERYONE TO KNOW. If there was a button for no stars then I would do it.
I have been a customer of this business for years and have made purchases in couple of locations. My experience in York, PA were good and I have no complaint. However, my experience in Ashtabula, OH is quite a different story. I purchased a “smart” tv from them and when it went up… I was given another. However, this one does not let you surf the net only allows you to go to preprogrammed sites. Not an apples to apples replacement. Then recently I rented living room furniture. After a couple of months I realized that it was not comfortable for me so I sent it back, mid-month of the rental period. I was not given a refund for the unused portion of the month’s rental and when I inquired why was told it was company policy! Then when the next months rental date came, they charged my card for an “insurance payment” ! This after it was clear I no longer was purchasing the furniture. Again I spoke to the manager and he says… “well did you close your account on-line?” I told him no I assumed they would close the account. He said ” he could not get into it to close it”! Really!!!!! If I would travel the 25 miles to his store he would refund the charge. He was not a very nice person and had almost no people skills! I’ve dealt with customer complaints in my work life and you don’t agitate the customer even more! Anyway, I went online to “close” the account and I was not able to get into the account with the password, etc. So I will call my bank and be sure they cannot do this to me again. It is just under $14 but the issue is the dishonesty! In my opinion he should have cancelled the online payment account and with this error been apologetic and should send me a check for the unowed money he took from me. He can make a tidy sum doing this to multiple people. I will NOT ever shop with this company again… they certainly are not the only fish in the sea. As I read the comments on this site… I see this is a very bad company to deal with and I guess I was just lucky up to this point! I’ll tell everyone I know about them and suggest they in turn tell everyone they know. Word of mouth is a good way to spread the truth about this company.
Eric J. says
My fiancée rent me a laptop from RAC and there is a password on the computer, how cam I do any school assignments and someone else password on it. If RAC is going to rent something that need to make sure that the computer or laptop is free of anyone’s password.
I been good with rent a center but until now. I had broken my phone the workers said and promised the refund back on what I had paid I called and called about my money they said there is nothing they can do because everyone is paying with credit cards, so I waited for about 3 weeks I called again the store manager had told me I cant give u back your refund I mean why promise me the refund but not give me back the refund. this store is so f-ed wish there were nice and better people that worked there…………………………………
Wendy Huston says
I had a laptop try to get fix and the manager said no. I have told them if they can’t fix ut. Send it back. I even said do not strip it. So when I got the laptop back and open it up. The Laptop was strip completely. It is a hull. Nothing is in ut. It wss full when I send it in. I sm not paying for it. I have a complaint. And it needs to be taken care . I have been a loyal customers until this happens. I am not paying for a emptying laptop.
Nancy McEnany says
I have rented and purchased many different items over the last 15 years….I have always been a satisfied customer UNTIL now…..I rented a portable dishwasher and an electric stove….I received both items after almost a month wait…….then the stove didn’t work, so I requested a different one, I finally received this one and now I have had a problem with the dish washer not working properly….I notified the store on a Friday and was told they would pick it up on the following Monday, Monday came and went and no rent a center…. I called the store and was told it was a mistake and they would pick it up the next day, they finally came and picked it up on Tuesday and I was told it would go out the next day Wednesday, and that I should possibly get it back the following Wednesday, only to find out they had LIED to me!!!!!!! I called on Saturday to inquire if they had a status update and was told by the mgr that she would check on Monday and call me back….I never heard from her, I called on Tuesday and was told by the assistant mgr that she would check with the mgr and get back with me…..no call. Today which is Wednesday the day they were supposed to let me know and get it back to me, I called the store and the assistant mgr was extremely RUDE!!! She told me that the mgr was off and she was handling the issue……I asked if the repair delivery person had shown up and was told he was there at the moment and she would get back with me. NO CALL…. I called the store back about 2 hrs later to speak to an employee that told me the truth that it had only just went out TODAY!!!!!!! I am so angry….I want to return every item I have ever purchased but since I don’t have good credit I can only do rent to own. BUT I will NEVER rent from rent a center again, I am in the process of getting a rental from a different company so then I can return all the merchandise I have currently…..I would prefer a full refund on everything I have paid but I know that would be something that would get laughed at….so I will blast it all over social media, and by word of mouth how rent a center sucks!!!! They are rude and LIARS!!!! Never again will I rent from them.
roberta tyler says
i live in upstate new york and i deal with rent a center in utica ny they delivered a couch to me on 7/15/2016 and i lost a pen in the couch so i went to look for it i found a cell phone in the couch so again tell me they clean the furniture and tonight i turned my lights on in my kitchen and what do my wondering eyes see my roaches big one and baby ones thats right roaches and when i contacted the manager at home he laughed and said we must have had them he is such a lair i am done with these guys you can bet your a** they will be paying to have my home cleaned
Traci Leach says
The store in New Haven IN has really went down hill.. There use to be a woman Manger..since men have been in charge they have been rude and nasty ..I have bought several items from this store in the past and never have been treated so badly ..the store manger is not nice at all and talks down to me has ven walked away from me when I try talking to him..his e.ployee promised me a free week..i got a call cpl days later saying they won’t honor it even though I was in there to pay in goest place and wanted to give me a late fee..I will never recommend this store or any other ever again and will be working on a away to get out of this rut by renting from them..maybe it’s because I’m a woman..if anything they need to get better management in there..and the. Store help is rude to you won’t smile and acta frumpy towards you..no respect what so ever
Rent a center they nothing but a joke here in wv they suck big time everything I gotten from them broke down and they take forever to get something picked up I been waiting since Thursday 22 to pick this fridge up and still haven’t gotten it my grandson got close up in it and they pissed me off big time they just lost my business and they better give me my money back just think a 3 year old having his oxygen cut off in that fridge it wouldn’t be my fault it be on rent a center and be on ray whoever he thinks he is going around over charging people for items they going to be sorry if I start a law suit on them cause they full of sh*t
RAC in Houston, TX has been harassing me for over 3 months about a customer I DO NOT know. Not only do I not know the person they are calling for, I live over 200+ miles from Houston. RAC continues to ignore my request to remove my phone number & continue to call my phone 2 sometimes 3 times a day. When I tell that I don’t know the person, the RAC caller will burst into laughter or make rude comments. I contacted RAC HQ to complain, HQ was very apologetic and I thought was helpful, They contacted the Houston District Manager who also called me apologetic and assured me he removed my phone number and I would not receive any more calls…Yeah Right…it wasn’t even been 24 hours since I talked to HQ and Houston District Manager before I received another call asking for their customer. I call the # the District Mgr called me from and was told the district manager was never at that store; apparently RAC thinks I am a joke. If they harass me like this and I’m not even a customer I can only imagine how they treat their customers. Contacting my Atty to file harassment
Pam S. says
KT, Would you mind sharing the contact info for the DM in HOUSTON?
There DOES NOT seem to be any other way to get it.
Brenda Bridges says
I called the Rent-A-Center at 4122 Montana Ave, El Paso, TX 79903. Their phone number is 915-566-8666. I called 2-3 times to ask questions. I needed a refrigerator ASAP and I told them that. They said the day was filled up and to fill out the application online and maybe they will be able to deliver the next day. They asked me where I live, I told them and how far it was. They said they still needed me to come in, so they could get my ID and signature. So I agreed, and I asked them if I could pick up the appliance. Yes, they said. NO problem. I drove all the way to El Paso an hour in heavy traffic, not knowing really where I was going. I get there and they tell me they can’t rent one to me because I live so far out. if something happened to it, it would be too far to send a repairman. They only rent to people in the El Paso area. The comment was “You don’t even live in El Paso county.”
So naturally, at this point, I was very mad. I asked them “Why didn’t you tell me this on the phone, instead of letting me drive all the way out here? Then they tried to send me to another store which wouldn’t rent one to me either for the same reason.
You need to tell your employees to get complete info from people and tell them up front policies and procedures so you don’t waste people time, gas, and patience. What they did was wrong. A complete waste of my time and day!
As I told the woman, “An apology does me no good. I haven’t had a refrigerator since the weekend and now I still don’t have one. ”
Please forward this to whom it might be useful! Thank you for very bad customer service Rent-A-Center! Brenda Bridges
PS! I went a few blocks down the road to AARON’s and rented a very nice refrigerator and I get a $25.00 discount every time I refer someone. I will give them my business from now on.
Heather Mayer says
I don’t even have an account with these people and they won’t leave me the hell alone. I had a roommate for about a month and he got a couch set, tv and Playstation. After about 3 weejs of him moving in and getting this furniture I received a note on my door (so I’m assuming he stopped paying) and about a week later we ended up having a disagreement and moving out. He took all of his things including the furniture. The next day I received another note about picking up the furniture so I called the store closest to me to let them know he had moved AND I even provided an address that he might have moved to (it was his parents since we had a falling out I have no idea where this dude went) THEY TOLD ME A WAS A LIAR AND THAT GE WOULD PERSONALLY TAKE ME “DOWNTOWN”. After talking to coworkers and basically anyone I saw the same day everyone I know said this company was a scam. Its July 11th at 8:30 I just got home to ANOTHER note saying not only did they come to my apartment at 7:40 at night but my neighbor said they banged on my door for 30 WHOLE MINUTES. I LIVE IN A F-ING APARTMENT. And to make at better the note said “theft charge filed”. They can check my apartment for all I give a sh*t I don’t have their furniture, the person WHO HAD THE ACTUAL ACCOUNT HAS THE FURNITURE. I’m about to call the cops. I’m a 21 year old girl and my roommate is also a 21 year old girl with her newborn and 2 year old we should not be afraid of the 40 year olds from rent a center harassing us.
Maybe we should get together and file a class action suit against the Company. I am appalled by their unprofessionalism
I agree. Having trouble with them picking a item I am trying to return. Getting a email to corp. is a joke It will not let you send the email.
Jasmine Ross says
This has to be by far and large has to be the worst company I have ever dealt with. The managers are unprofessional. When late they knocked on all doors, call you more times than allowed by law to contact you. This company uses harassing and abusive tactics to collect on its accounts.
Additionally a driver once illegally blocked my driveway and sat on my porch scaring my children and threatened my child. I will be filing a formal complaint, making a police report a may consider suing them under consumer protection laws.
This company is a mess. They change management and want to say you owe more money when my account payments are tracked. They lie and then have the nerve to laugh about it over the phone. I am trying to contact their corporate office to find the General manager so that something can be reported and done about the service they offer.
Felicia Meadows says
I rented from Rent A Center about 17 year’s ago. I tried to rent a product from Conn’s and they told me I was listed as a skip so I asked what that meant and they told me that Rent A Center said I never return my product. My product was returned and I have been calling them fir the last two days and they keep telling me that rhe District Manager name James will call me back and as of yet he has not return my call. But they will leave him another message. If anyone knows any corporate phine numbers please let me know.
Tammy Robinson says
Corporate phone numbers are on our website, above the complaint section.
Linda Cunningham says
Rent a Center in Frankfort Indiana has went down hill since the new manager. I had finished paying for my washer and dryer last October or November. I had sent my washer back several times it never did work quite right. My dryers door kept popping open. Which they tried to fix. In February the washer quit for good. We called to see if if they could repair it. We knew it would be at our expense. They took it i think March 3rd. They were to bring out one for us to rent while it was getting fixed. Instead of just bringing the washer they brought both and took my dryer also. I started asking about it in April. I kept getting the run around. I asked why they took both. I was told because they were a set. Finally I told them I didn’t want to rent another dryer while they had mine. Then I was told my husband insisted we had a matching set. I knew this was a lie. But I went home and asked him. He was mad because he didn’t even talk to them. I confronted them again. They brought my washer and dryer back. It was supposed to been fixed. It didn’t work and I found out from someone there it had never been sent out. They came and got it again. Finally the middle of June I was told it would cost $238 to fix it. I talked to my husband we decided to get it fixed. We told them when we made our next payment to fix it. They said they would tell the manager the nexted day. I went in again this week he said he wasn’t told and he’d have to send it back out. Note we had told them at least twice we wanted it fixed. Always an excuse why the didn’t know anything about. Finally I asked again this week. The manager got a little shi**y about it saying he didn’t know we wanted it fixed when just a few minutes before him one employee told me they sent it to Ohio. I told him that I was told that someone in Lebanon Indiana was fixing it. But now I have to wait to get it sent out AGAIN! I will NEVER buy anything else from them. Not as long as he is in your store.
I don’t even have an account with RAC and still I’m getting someone else’s information via my email for the last four months. Either the customer used my email or because I had once used RAC they picked up my email address but I have been going through hell trying to get it changed. I have called corporate three times who says they can do nothing, the customer three times who threatened to sue me for harassment, would fly here and kick my butt, and supposedly called the police on me and I have called the store three times who assure me they are changing it. Guess what I got yesterday an autopsy notification on her acct. I am so done and am tempted to sue RAC for harassment.
Autopay not autopsy. Lol
Purchased mny items from this company the last was a Tv i am ALMOST finished with my rental agrement when i come home from a vacation n my apartment was broken into the MY TV GOT DAMAGED I FILED A POLICE REPORT N BROUGHT THE TV IN TO A LOCATION IN LAKELAND FLORIDA WHERE I WAS TOLD THEY WOULD SEND IT OUT FOR REPAIR OR REPLACE IT TWO WEEKS GOES BY NO PHONE CALL NO NOTHING I FINALLY CALL THE STORE N WAS TOLD IT COULDNT BE FIXED N THEY R NOT REPLACING IT EITHER SO IM JUST OUT THE MONEY I PAYED JUST LIKE THT n was also told they wouldnt rent to me no more after i have been a valued customer for years n have bought for seperate homes full of furniture over the years NOT COOL RENTA CNTR NOT COOL
Sabrina Frye says
I got a washer and dryer and I sent my X husband Chris Frye to make my payment on June 10 ,2016 of 150.00 for my washer and dryer and now there saying I am 15 days late there crazy my payment was 134.00 at the beginning and now 163.00 so if anything I only owe 13.00 plus this month of July I want to make my payments weekly so I know I am not getting over charged and I want to make my payments on line so can some one from district office call me so we can fix this please my number is 559-408-XXXXX and they came to my house harassing me scream and yelling at me about a bed I had I gave back last week and then started in on me about the washer and dryer and there names are Carlos and Erik and now Carlos is back again telling me it better be payed tonight or he’ll be back again tomorrow and I told them I am dealing with the head office and he said he will take legal action against me and I told him go ahead I already put 800 dollars down and they weren’t complaining then because I was over payed and I justed want my washer and dryer cause I already put so much money in it .please call me as soon as possible 559-408-XXXXX and this complaint is on your store in Fresno CA on kings canyon rd and there number is 559-251-7368 and I want to file against them two workers Carlos and Erik thanks again
I was very happy at first with my experiences with RAC. They took care of me (mainly a gentleman named Michael, unfortunately he is no longer there). I had to call them at one point to come and get all of their stuff, as I was moving and did not know what my next address was going to be. That being said, they came and took everything and a few months later, after I was finally settled again, I went back to the exact same store because I THOUGHT they were great the first time. I got my 2 tvs, my recliner, and my washer and dryer and I eventually set everything up for auto-pay. (Mind you, they tried their hardest to get me to buy more stuff) A few months later my bank account was compromised and all of my bills bounced, causing all of my auto payments to cease. Michael of course had “gone” at this point, so there was no “working with me” whatsoever. I fell a little behind so I called and asked the “Store Manager”, (who quite honestly shouldn’t be a manager at all he is VERY unprofessional and one of the rudest people I have ever dealt with and I work in the hospitality industry), if I could break up my payments into 2 so that I could pay my other bills as well. He proceeds to TELL me what I NEED to do with my money and said that I needed to “go ahead and make the full payment because you are already 3 days behind”. My check was awful that week, and because he decided to tell me what I needed to do, I was without water for 48 hours.
I continued my business with them, even though they harassed me and my contacts if I was late. It didn’t matter if I was one week late or one hour late, they would call my cell, my job, my home, etc. I understand policies, but it was getting a little out of hand.
Finally, I got myself back on track, and eventually a friend of mine found me a really awesome recliner chair for $75. I waited until I made the next payment which was only a couple days away, and I called RAC to come and pick up their chair. Days went by, and when it became close to time for another payment I finally gave them another call. The woman that answered checked my file and the “Store Manager” never even put me down on the books to get the chair picked up, so I ended up paying ANOTHER payment on it, even though I called on the DAY of the previous payment for them to pick it up.
Several of the comments below are just like what is happening to me here in South Carolina. My payments are never the same and I have had the same stuff since November. No changes, No additions. I was paying $140 a week, and when I switched my payments to every two weeks, that payment jumped up to $373 every two weeks. How do you get that from $140 times 2? I found out at one point that the “Store Manager” had not even changed my account to every 2 weeks, so I was paying late fees.. seriously? Late fees when I was supposed to be changed from every week to every 2 weeks. I communicated with them regularly and was only late a couple times due to my bank account being compromised, and they treated me like crap. I don’t care how much you hate your job, we customers are the reason you are getting a paycheck.
This RAC is located in Summerville, SC
Daysha Scruggs says
I have worked for TAX for over two years, and enjoyed my experience. We truly try to provide the upmost positive and professional environment as possible. I personally have received rewards for my dedication to my customers an team. Over the last few weeks my company has placed me in a comfortable position with a new District Manager that is trying to retaliate an savage me at all cost. I have file coworker relations complaints as well…not quite sure why this DM would be allow to break code of conduct an policy practices continuously….it’s a shame because I have been committed to my organization from day one, and wish I felt they felt the same about me…
Daysha Scruggs says
RAC is who I work for not TAX
Lynette Close says
Hello my name is Lynette Close I’m a regular customer of RAC 1960/kuykendahl Houston TexadI usually purchase all of my furniture etc. 90 days same as cash. MY most recent purchase was a washer and dryer I paid it off in 90 days but before my 90 days was up I told the supervisor that my washer machine haven’t worked properly since I had it, I’ve been sick not able to tell him except through a phone call he said he would send someone out to check on it and never did, so a day before I paid it off I went in the store and told him again and he talked me into getting something else when I paid it off, the worker delivered my recliner and looked at the washer machine and said he will be back to get it with another one, it had been flooding in Houston for the next week so I Said maybe thats why they havent came out, its now been almost a month now I spoke to the supervisor yesterday 6/15/16 and he said he would call back and never did,, I call back today 6/16 and he is out of town. I’m tired of getting the runaround I was happy with Rental enter till I purchased appliances, so will you please check into this to see what the problem is Thank you Lynette Close 832-353-XXXXX
james pearson says
I recently had a interview with Kirk the store manager and Ted Harton district manager from the 224 Brownsville Rd, Pittsburgh, PA 15210 location, I have retail experience, associates in computer and electronics, a strong back and a valid license.The first thing Ted told me is he do not like job hoppers, which I understand, but everyone story is different. But because he worked as a welder for 14 years and now with renter a center for the past 13 years do not give him a right to tell me in a interview that I am just telling him things he want to hear. I have no reason to lie to anyone. Kirk worked at subway for 5 years and going on his 6 year give them a right to judge me, and talk to me any kind of way. Why did H.R send my information to them if I was a bad as Ted thinks. My rights feel violated and I was not giving a fair chance.
Eugene Armstrong says
Can I please have corporate contact me.
I used the RAC in Dublin Ga. The service is beyond poor! They are so focused on sales they forget the customers. I got a memory phone matress set within two days the bed had a lump in it so, I called the store told them what was going on and was promised a new matress. A month rolls by and no matress but they don’t forget to call about their payment! I finally had enough of it and called all local stores and bam… A RAC close had a set so while they said they couldn’t find a set they lied! I went to a matress store in town and got a new bed and a lower payment! I’ll never use those idiots again! Today my husband called to tell them our new address to pick up bed…they told him they Were not open yet and hung up in his face! What kind of service is that….
NEVER RENT FROM RENT A CENTER AT 519 JEFFERSON DAVIS HWY., STE B RUN BY GARTH KIRKPATRICK. HE WILL ROB YOU BLIND AND NOT EVEN REFUND WHAT YOU SPENT ON THEIR PRODUCTS, MY WIFE AND I HAD SAMSUNG NOTE 4’S FROM HIM AND HE REFUSED TO WORK WITH US WHATSOEVER, I TOOK IN A CREDIT CERTIFICATE WORTH 1,700+ AND HE REFUSED TO RETURN IT WHEN WE RETURNED THE PHONES.
Shannon Hess says
Buying galaxy s6 from rent a center and couches.
A few months ago my husband asked what was the total owed on phone they wrote on the paper four hundred and something well we went in last week to make a payment and they say seven hundred and something. This is the second time they have done this on this phone. As well as they have had my phone for two weeks fixing it. The man told me I would have it back before the first. I told him I had a trio to take and would like it back by the fifth. He said oh yeah it will be back.
When my husband asked about it last week the guy told him you will get it when it comes in. Today the guy said he don’t know nothing about the phone, the guy said a Mike would know about it then the guy asked another guy you want me to call Mike and he said no dont bother him.
What kind of business is this? You call the 1800 number and all it wants to talk about are give aways, insurance and dating sites.
Julie McCullough says
I have not had any Rent a center furniture for 2 months now, but have been charged twice! My husband and I are stationed In Alaska threw the military, so our bank is not here, only in the lower 48 and we have bills to pay. Each time, I was able to get my money back, but I can’t get it back on my card. They told me they corrected the problem the first time, but money came out a end time! That should NOT be happening. On our behalf we feel like we are being robbed. If it happens again I’m going to hire an attorney. Also, why first the “Email Rent a Center” blue link work, it redirected me. I’d much rather be emailing, not posting a comment to a page no one will read or reach back to us, and skin past! We’re being glad out robbed.
Earnest Brumfield says
I have been a customer for years and recently I have been going thru health issues so my payments have been late. I called to make a payment because my payment is late and the manager was so rude. I mean come on what about customer loyalty. I have never been so angry in my life. I don’t want to do business with rent a center ever again
Gregalanieck Taylor says
Im renting a t.v. & a bed frame and dresser from them. Every other week my payment is different. The manger is very rude. You can be an hour late and they call and harass you and threatening to pick up the merchandise. If your having hard times they do not sympathize with you at all. I will never rent from the rent a center in Decatur,Ga on Wesley Chaple rd ever again. I respect the fact that it’s there job to secure payments on the merchandise but threats and harassment shouldn’t be there policy.
It seems as though all of their employees around the U.S. were trained to treat us all like crap. If I did ANY of the things they do/say to me to other people where I work, I would be fired on the spot. No questions asked. RAC should be ashamed to have these people working for them. Either that or they need to go through some new EXTENSIVE customer service training. I feel for everyone on this comment board. It is sad to think that people that are supposed to be there to help are actually there making your life more difficult.
I’m from Port Angeles, Washington and I am a customer of RAC. I’ve only gotten a laptop and after I pay that off I won’t be bAck. The manager of the store, Sam I believe his name is, is completely disrespectful and unprofessional. I don’t feel like he cares about his customers or his employees and I would go as far as telling people not to go to the store either because of him. He’s a paid employee and went about making me feel like I was less than him. I won’t be back after I pay off my laptop.
Patrice moses says
The rent a center here in baton rouge on plank rd in delmont village is the worst…. The manager has such a horrible attitude even when you pay your on time and you fall behind they won’t even let you make a partial payment to catch back up
Shawn delay says
I rented a phone from rac 10 months ago and I have payed 1,980 to date for the phone but they are saying I still owe 61 weeks of payments left of a total of 2,637 dollers left they are ripping people off here and when I made my last payment they messed up and gave me the wrong paper so now I have proof I am taking them to court and I am gonna sue there ass for fraud
patrice burris says
I’m also being ripped off I purchase in July 2015 and the young lady that statreded out with me never came back to work again also I know they received over 3800.00 from me also I gave then cash payments at my home they know what their doing and the rep I had is no longer there he stated to me that I was over paying so I was good til the Next month mind you he’s no longer there either so know I’m done in July of 2016 I’m going to state legislation in this because I know they getting me but I will go to the big bosses as of Monday .mrng its sad that they doing people like this and I trusted them and look what happened God knows what’s is our world coming to
Rent a Center is the worst business establishment ever!! The Fulton Street, Brooklyn NY 11216 location falsely advertised a used PlayStation Uncharted 3 Edition and when I purchased it I was unable to download Uncharted 3 because the previous owner already used the code needed to download the game, there was no code in the box I received anyway. So essentially I paid for something that I did not have. I contacted them and they said they would look into it. No one ever did! I had to call them back and the associate Karen told me she was going to get me a different one and proceeded to recharge me for this different system. She said she would call me when it was available. She never did. But I received dozens of phone calls and voicemails regarding them wanting their payment. I contacted PlayStation and they informed me that the PlayStation 4: Uncharted Edition comes with either a physical disc game or a user code to download it. If the code was already used, by one account on a system the game would be UNdownloadable again. No one ever got back to me regarding them selling me something that was basically unavailable. I contacted customer service who referred my issue to the NYC “district manager” Wayne. Wayne was supposed to respond back to me within 24hrs. He never did. However a few days later I received another phone call from the store manager Devonte. He asked me if I would be home for him to come pick up the game. I told him I was waiting for their district manager to contact me back and he clearly stated that he just spoke to him and he told him to come pick up the game. When I explained my grief and confusion about this district Mgr not calling me back but calling him, Devonte changed his story and said he didn’t speak to him. A few hours later I received a call from “Wayne”. He said some bullXXXXX about returning the game so they could service it and get it fixed., and he would “see” about getting me a new/different one. I explained to him again, there was nothing wrong with the system. I am just simply not able to download the game that they sold me because the code was missing and already used by the previous owner. Without that code that is supposed to come in the box YOU HAVE NO ACCESS TO THE GAME. Having the system cleared out or serviced would be pointless. I suggested that they just charge me for a regular PlayStation 4 and just leave it at that. Wayne said he “didn’t know what to do”, “what to tell me”. I told him their business was ridiculous and asked to speak to his manager and who did he report to? This man tells me he doesn’t report to anyone, he doesn’t have a boss! I hung up on them! Rent A Center is a scam. DO NOT DO BUSINESS WITH THEM!!!
Ralph Spencer says
I go through brewer, maine rent a center next to hannafords on Wilson st. Most of the time I have great service there. I was getting my laptop fixed through them, I only have 8 or 9 payments left. When I went to pick up the laptop there was no power cord. I told them that I left the power cord there. the manager looked bissy walking around the store while telling me hes going to be angry if one of his employees took the cord with the laptop. After a few mins he tells me his employees are trained to not take the powercords with the laptops? So, being told that I still have the cord I called my brother at home to check my room . with my brother on the phone an employee began to tell me that I should be looking myself and I’m lazy to not look myself. so now that I’m angry and I told the manager when I get home I will call to figure it out the employee tells me hes starting to understand how I lost the cord he was not there when I dropped the cord!!! now its going to cost me almost 100.00 dollars the store has lost previous power cords before there full of dog poop!! This is not the first laptop gotten from that store its number 3!! no more! that one employee humiliated me in front of other shoppers while manager left to his office and other employees watching!!!!! over a laptop power cord
Horrible customer service. Frankford Avenue store in philadelphia basically harrass you from the day the bill is due.Male and female came to my rescidence and i was not home. after being told by a neighbor and looking at our security camera’s,female was banging on glass oanels around our door! Only wish she would of broke one!
worst experience triple priced and cheaply used merchandise dont fall for scam southside rent a center all they care about is their commision not customers and the 90 days same as cash.are ripp offs my tv went from 800 used to 1400 because i missed the 90 days by $200 payed it off then it blew. do not trust this place bad buisness needs shut down.
Ms L davis says
This has been the worst experience of my life and I work in customer service and Retail the manager at the Thorndale Coatesville store was rude unprofessional and the bad part about this whole situation I’ve been a customer for almost 4 years getting several items from the store never been late never even received one of those courtesy phone calls because I’ve always paid on time or ahead of time I lived with two broken chairs for over 90 days never once complaining on top of the fact that I had a social event at my home and someone fell and hurt their self in one of the chairs I am 1 week away from being done with my payment I was told I have to settle for the chairs that they want to give me and talk to like I was not a good customer scratch that I was talk to like I wasn’t even a human being totally disgusted poor poor customer service skills at that particular store
For the second time you have locked me out of my phone even though I have paid my bill. POS!!!
Horrible. I was a customer for too long. At first customer service was great and now if I wasn’t almost done paying I would return my washer and dryer. Every time I talk to someone they fail to put it in the computer so they continue to call and harass me and wake me up before I go to work. Constantly overcharged and when I ask why the price is different they get rude. Corporate office hasn’t returned my phone calls. I can’t wait to be done with this place I will never use them again.
Manuel Rodriguez says
I’ve been overcharged for a television by almost $1,000. I have a $256 balance left. Last week Charles from the Goose Creek Rent A Center decided he would follow me, and my daughters while we were handling our family business. He literally followed us everywhere we went for 2 hours.
bill bart says
As a United States Marine DD214 1980s, I’ve come to expect honesty of American merchants when face to face. A real mistake often. DO NOT trust rac employees. Do your homework. Save for what you NEED to purchase.
bill bart says
Picked up a laptop pc Sat 4-16-2016. Unit couldn’t connect to internet. My 24 yr.old nephew was online quickly w/ his laptop. Returned Tues. 4-19-2016 to stop. Brandon at Lansdale,Pa returned 6 dollars of 60.00 dollars I’d put up on Sat. He told me they have no WiFi at store. Stay away from R.A.C. You’ll get burned if they have the chance. Now I know. F.U. r.a.c.
Shana Owens says
Your Moncks Corner, SC store manager came to my home demanding an minor to let her get the laptop and tv. They called me literally 10 times on both my husband and myself phone. I received a letter and they still call and come while the letter was still in affect. They told my son that they will come with the police. I didnt steal their product so telling them that i took their product is a false claim and wasting police time from more important situations. If they come in this yard before I go to court I will be suing the entire company and this store. train your associates to respect people and not telling peoples business
Please tell me how your company feels it is okay to call someone and use the name of their reference person? I will be seeking legal action against your Hampton Virginia store. Some employee called a previous renter and when they were asked who was speaking they gave my name, then changed it up after they knew who they were speaking with and said it was Josh from rent a center. I want my name out of the records. I do not rent with you guys and after this I NEVER will. I am calling today to see what can legally be done about this. Not professional at all.
Star fuller says
The mt.pleasant one site hired girls that dont know anything but the guy managers smiles at them all day n dont care if they know how work or not. Over three computers n over four workers n they all to bizxy to help out. Did yall know that if u stop direct payment that rentacent said u have give the furniture back same moment u stip direct deposite n they dont care if u payed the two weeks they want there stuff that moment (the girl said) she said the store needs it back if u dont pay even if u payed teo weeks this girl wants more money. If u stop the direct deposite they said they cant n wont give money back.
Trying to get a supervisor in corporate office to help me has been a joke. Since February 1st I have been calling corporate to figure out why they are taking money out of my account. I had an employee purchase through them and they where taking out an additional amount on top of my monthly payment. I returned the merchandise a week ago because i could not get an explanation of the extra money they where taking out. Today I check my account and guess what the are still taking money out of my account. All I want is my money back. I would never post a bad review about a company, but Rent A Center has left me no choice.
I got a Whirlpool Cabrio washer/dryer from RAC – 49th st N, St Petersburg, FL. The washer kept getting an error. RAC looked at it, said it had to go out for repair. He brought a loaner. That loaner was broken. He took both back and brought a brand new Whirlpool Cabrio. I had the loaner for a week and then started w/same error as the original. I called the store told them about the error on the loaner and asked if they had a front load they said no. I told them to come pick up the set, I wasn’t going to pay over a thousand dollars for something that repeatedly broke.
I made my payment of 180.69 on 2/19/16. I had the store come pickup the pair 2/24. I made several attempts to call for a refund. I was told the mgr had to authorize it. I left my number he never called. I called today 3/26, finally reached the mgr. He said it’s been too long and refused to refund the portion of my payment. This store has been a disaster to deal with from the start, contact me for more details, it won’t fit here.
Acceptance Now is what they call Rent A Center inside of Value City Stores, and I hate them will never do business with them again, or Value City no one cares.
Jason moorman says
Our family recently purchased a washer and dryer from these guys well one of the employees that hooked up the dryer didn’t hook up the common ground needless to say my wife and 16 month old child were electrocuted due to the ground going through the dryer making contact through my wife and child by the way my wife is pregnant. The store manager in Orange Texas said oh well if you were going to electrocuted you got electrocuted. Doesn’t matter to me do you want a replacement or not. The arc made contact with my wife and child. Damn near burned my house down. By the way the store manager is Mike. He threatened me on my phone and I told him there was no reason to be a douche bag. Then I called corporate on him let’s see how customer friendly they are now.
Deborah J. Prevo says
I wish I had read these comments prior to getting involved with RAC. I wish somebody would have warned me about Larry, Curly and Moe. They’re the most ignorant, unprofessional and disrespectful beings I have ever encountered who are allegedly operating a business. I have signed up for automatic payment withdrawal and it is horrible. I have tried contacting their Regional Manager and have never heard back from Jeff. They leave me no choice but to give them a little something special when I go to their store again in an attempt to make things right.
vanessa davis says
THIS COMPANY NEEDS TO TAKE THEIR COMPLAINTS AND COMMENTS SERIOUSLY..YOU ARE LOSING GREAT CUSTOMERS AND WILL LOOK TO OTHER COMPANIES TO TAKE THEIR BUSINESS..MYSELF BEING ONE..
I RENTED A BED.. ON THE DAY MY PAYMENT WAS DUE I RECEIVED A CALL AT 9;15 AM ON A SATURDAY MORNING ASKING WHEN WILL I BE IN TO MAKE THAT PAYMENT..I ASKED WAS IT LATE HE REPLIED NO…MY RESPONSE WAS THEN WHY ARE YOU CALLING AT 9AM BEFORE I’VE HAD A CHANCE TO SH*T,,SHOWER OR EAT BREAKFAST BEFORE YOU’RE CALLING ME ASKING FOR MY PAYMENT…I WAS UPSET TO SAY THE MOST..I WILL NOT EVER…EVER RENT FROM YOU AGAIN….
Still no call back from Daniel Dm been waiting since Thursday still no call back Jared from Citrus Heights CA was so highly disrespectful he needs to be terminated don’t talk to customers like that never will I get anything else my problem is still unresolved til then I refuse to pay my payment til something is done about it
Jerry meza says
Never again am i getting stuff from this company.poor customer service and they left the items in my location for over a month after i told them to pick it up..literally the worse company ever…
Okay, I am back. Well, I returned the bed after the store manager gave no other alternative but to return it. I had got the bed on special at a low price. I paid two weeks ahead so I can pay off sooner. Well the day the picked it up I asked about the two weeks I already paid, if I would receive a refund. They told me to speak to the manager, after playing phone tag for three days, I finally spoke to him. Then he tells me he has to discuss it with the sales girl. It took two days to get an answer. Finally instead of refunding my money on the last two weeks I didn’t have the product, they want to put it towards a new item IF I go back. Never will I return. It’s my money. So the manager gives me a number to call the district manager and I call. Guess what? He is out til March 9th. For real?! You know I am so glad that nobody is willing to help me out. So, I am going to report this to our local news as I am sure I am not the only victim with this store. 2NewsWorksforYOU, here I come. Shady businesses like Rent A Center in Muskogee, Oklahoma need to be reported and publicized to prevent victims from horrible service.
The one next to the big chicken in marietta ga yes I was late on payments but there attitude there is horrible spoke with AMY today she threatened me told me if I wasn’t there tomorrow she would call cops and tell them I had stolen property for one it’s not stolen if you have contract she’s rude and very unprofessional I really hope she doesn’t talk to her customers like she spoke to me today I hung up the phone because instead of talking and asking she was hollering and saying very ugly things to me so I really hope that RAC steps up there game and hires people with better attitudes because its really hurting them sincerely no long a customer of yours
Chris Elwood says
I have always received good service from the location in Louisburg NC. About 4 years ago I rented a sectional. We had issues with the recliners. They were fixed a couple of times but the issues returned. Out of frustration I returned the sectional. A few months later I received a “check” from RAC it was for around 800 dollars. I inquire about this and Im told it comes off the tail end of my contract. Here I am 4 payments out from paying it off and I ask about this “check”. It shows no where on the contract that this money was taken off as promised. I ask Chris the manager and Im told there is no way to go back and verify this. He tells me I got caught up in the Jargon of contract talk. I feel as if Chris is backed in a corner. He is a good guy. I feel scammed… Its a classic bate and switch. I signed up for a tv. I had planned to continue business. I am now having second thoughts. I know I am grossly over paying by entering the rental contract. I understand thats how it works. I am a fairly good customer. I don’t hide and I pay my bill. Why would you want to do this to a loyal decent customer.
Don’t go to Rent a center in Quincy, Ma. They will lie and charge additional fees that you would never see unless you asked. Luke is bad but Phil is the worst. Run as fast as you can to stay away from there.
I dealt with rent a center 3 years ago. 3!!! A tenant is rent an apartment downstairs and rented items from rent a center in February 2016. They called me asked for a reference, knew the address, and the tenant was approved and repaid for her items. The day of delivery, the one delivery driver ask the tenant if this was a joke. She said no. The driver said I don’t deliver here. The tenant comes in and tells me they won’t deliver her items, I asked why. She said she’s has issues with this property. I went outside and told them my renting issues had nothing to do with the tenants down stairs. The delivery driver started to state ALL MY BUSINNES I HAD WITH THEM INFRONT OF THE NEW CUSTOMER, TENANT FROM DOWN STAIRS. All the privacy issues from 3 YEARS AGO. I CALLED CORPORATE, nothing was done. They said I would get a call from the store, I never did. I contacted the BBB. Next will be an attorney. You don’t break a privacy contract. If they are telling things from 3 years ago just imagine what they tell on a daily basis.
Paul E. Goo says
Dear Rent A CENTER Corporate:
My company has been renting large monitors and computer equipment for our seminars and trade shows for over 10 years now. It is critical that the logistics are followed carefully as there is a two day critical time when presentations and video systems are showcased at our major events that include MSFT, Cisco Systems, Motorola, Verizon, Wells Fargo Banking. etc.
I can offer nothing but praise for the professionalism that Terry Makahanakaloa (of the Big Island store in Hawaii) as well as Jamie at your Dillingham location on Oahu.
These are two significant managers who have gone out of their way to insure that our orders are executed and delivered precisely as requested. At times, my company can be demanding due to the type of international events we have and not once did the systems rented fail. Terry and Jamie often go beyond the call of duty and even personally deliver controllers, etc. as we need them. Kudos to these wonderful Managers&team.
Rent a center at 312 Eastside Blvd, Muskogee, OK has been a pain in my backside. I have been there in the past for a stove and was threatened numerous times that I was going to be taken to court for being late one day on my payments. So when I paid my stove off early, I had vowed never to return to RAC. That was in 2011. Well, I hit a rut for my son’s old bed gave out and I needed a new one. So I tried two other rent to own stores, not RAC, but no beds were in stock, big sales. RAC was my last resort. I got the bed with intentions of paying it off early but when I asked about the total due to pay it off, the Wendy girl at RAC first tells me it should be on your last receipt. I was at work and just wanted to know an amount so I could have ran by the bank on my lunchtime to get the money but she argued with me over the phone as if I was an idiot and told me she had no way of telling me the amount unless I went in and made payment. So I tell her nevermind. I get to the store and I was with another salesperson who was handling business when she comes up and insisted I pay attention to her pointing at my receipt as if I didn’t know how to read it, I in turn told her I don’t want to talk to you numerous times until finally she mumbled under her breath and walked away. I didn’t pay off the bed at that time bcuz I had already spent what my bank allowed in a day. I am glad I didn’t bcuz now that bed had a manufacturer default and it broke. So a Diego from that store comes to my house and says its manufacturer problem and tells me that he can have the piece ordered in. I didn’t ask how long bcuz he seemed confident in the interaction that I assumed not long. He brought bed rails, no box spring and placed my son’s mattress on the rails. Mind you no box spring. At first I thought well a few days wouldnt hurt. So, five days after I call to check on the piece. Diego answered the phone, I ask for the mgr and he tells me that he is busy and if he could help me. I told him the issue and he said let me check on the order. Oh, well it will take 2-3 weeks for arrival and then I mention the box spring bcuz a mattress on a bed rail is not comfortable and now my son has been sick, sleeping on my bed, and needs a bed. He says well we don’t have any box springs but u can check back next weekend to see if the piece is in. I hung up and felt like I am being treated like a shmuck. I work for the City as a buyer and business like this is why I have no problem telling people not to deal with RAC. I am at the point of no return to RAC and making sure nobody else, I know, will ever be suggested to be jerked around either by RAC.
Rent-a–center 2389 wesley chapel rd decatur ga they are very rude like to call your references and tell them that they are going to take you to court and sue you telling my references and I am late on my bill and if there’s any way anybody can help me pay it I called them to talk to them about my bill one guy said he was going to call me back a little later never received a call back called back yesterday and Tessa answer the phone she placed me on hold while I asked her if I can make a payment by check I kept all my records I even recorded all the calls not only me but my references did also this Rent A Center is very rude I recommend no one goes there to rent anything from now I will harass you starting the day that your payment is due they call your references everyday please do not shop at this Rent A Center 2389 wesley chapel rd decatur ga.
oscar gonzalez sr says
I have been a customer over 10 years and allways pay my acct on time but i feel i am bieng harrased
they send me emails 3 days in advance reminding me payment is coming due , then on saturday morning when payment is due and my day to sleep in as soon as the store opens at 10 am they star calling your acount is due we need payment to me this is harrasment i have never been late and good customer and this needs to be taken care of or im going elsewhere shame on rent a center for this harrasment
M. Lewis says
I’ve been a customer with RAC almost 2years now. I got a TV I’ve been paying on and is almost paid off. I want to say during this time I have paid on time some and been late on payments too. No more than a week.. $30 a week at that. I go in to make my payment that I’m late on but get my account up to date. But at this time the store manager tells me I have to set up for auto pay because of me being late on payments often. I’ve never heard of this and its not on my contract. So just want to ask or talk to someone in corporate to see if this is policy.
Mr Ware says
Yes bought a bed room set the box spring was use they told me they well give me new ones when they come in I bought the bed in Dec here it is Feb an I payed it off before 90 days an I still have not got my box spring to my new bed an the guy name wany that works at Cleveland Ohio RAC center on 79th an Euclid should be fired he’s very Ruled dont no how to talk to customers he call back when I already talk to a a fellow employee there I talked about my payment i Dealt with rent A Center for over 8 an never had this type of problemproblem he’s very disrespectful and they still haven’t got my box spring yet corporate please give me a call Im from Cleveland Ohio my number is in your system thank you I want my new box spring my number is in y’all system thank you I want my new box spring and I do every year warranty on the after it is paid off an mind is payed off Feb 3 2016
If I am two weeks late on a payment can they issue a warrant out for my arrest
No, that is just something they like to threaten you with to get you to pay right then and there, even if you don’t have the money. It is NOT stolen property. You have a contract. They know where you are, so they can come and pick it up at any given time. Don’t let them harass you like that. They think that they are sharks in a pond and that we are the stupid fish swimming with them. Read your contract, the only way they can “get a warrant for your arrest” is if you have moved with their merchandise without informing them.
lady brown says
I rent a wash and dry and return it and ask for my money back from what I put in on wash andry they are a rip off ty hey jacked up the price I advise no one to rent from rent a center
Dorothy G. says
I went into the Jacksonville, Florida South side on University Blvd store and these men (with the exception of one young African American male) was VERY RUDE to me. As any new customer I had a lot of questions concerning some products I wanted to rent but these guys wasn’t being helpful at all!!! They just wanted me to basically shut up and buy. The manager was the main rude one!!! The African American guy ( I believe his name was James) seen how aggravated I was and came and took matters into his own hands needless to say he did a awesome job! He took his time with me answering all my questions in full detail. This is the type of people you need running your stores because if it wasn’t for him I would have been another lost customer. If he’s not manager you all need to make him because he made me feel like I was important and that’s how all customers should feel.
I have been doing business with the RAC in Washington Ut. For about 2 years. I have paid off a washer and dryer, and was not ever once late with a payment. Actually I paid both off early. Around this last July I think it was, we purchased a big flat screen T.V. Which we love. I kept up on all my payments until this last December. It wasn’t because of Christmas that I was late, it was do to an extreme illness in my family. As soon as I could focus my attention on back on my personal life, the first thing i did was catch up my payments. The new manager of this so said store was the most ignorant, and arrogant, man I’ve ever had to deal with, and has no customer service skills what-so-ever. At any rate, I kept my mouth shut, caught up my payments in one lump sum and figured it wasn’t going to happen again anyways. Well as life has it, my 4 month old grandson had some emergency issues and was scheduled for surgery today, last thing on my mind with all this going on, was that my payment was due today. Well I remembered and called and said I would call in and make it tomorrow when I got home. The kid I talked to said that would fine and we hung up. My phone immediately rang again and it was the so called manager, getting all over me and being very ignorant saying that my contract has already been broken, and they can come and get the T.V. If they wanted to. Mind you my payment was due TODAY!!! it would be one day late! THATS IT!!
I have been loyal as hell to RAC! I have sent this same store 5 or 6 new customers and I have always been on time, NEVER LATE, until I have had 2 family emergency’s in less than 6 weeks. I know that’s not the stores fault, but seriously? You think that loyal upstanding customers, that are never usually late, would be treated with a little respect. At this point I’m about ready to throw in the towel, and MY T.V. I will never recommend RAC to anybody, ever again. Especially with Jacob or whatever his name is, running that store. You need to make sure that your employees have better customer service training than that. That part is corporates fault for not watching and keeping a better eye on how there franchises are ran! You think they would pay better attention with as many complaints as I have just read. Maybe they just don’t really care.
Heather bartmess says
Can I please have a cooprate person from rent a center call or e mail me
Virginia Carter says
I am a customer with RAC but returning my items so tired of being harassed from the rude employees over one day late I had got a brand new recliner and a employee tore it up bring it in my apartment and then they replace it with a junk one that hurts my back worse than it is and I think they should give you back all the money you pay on the junk they have that breaks down or for stuff you return cause of harassment from employees
gina LOPS allen says
I PURCHASED A SUMSUNG 55INCH TV FROM RENT A CENT MIND YOU ” FARLEY” USED I HAD A ISSUE WITH THE BRIGHTNESS SETTING IM LOCATED IN STAMFORD CT 06902, FIRST THEY TOLD ME TO BRING DOWN THERE…. ON MONDAY’S LIKE WHERE UR SERVICE VAN… AND THEN JUST A WEEK AGO MY TV GOT A LINE GOING DOWN THE MIDDLE ITS A INTERIOR ISSUE. RENT A CENT TOLD ME I HAD A MANUFACTURER WARRANTY ACTIVE ON IT SO I CALL SAMSUNG AND THEY SAID NO I DONT THEY LYED…
THE GUY AT RENT A CENT WAS VERY NASTY,AND RUDE TO ME, INSISTENT FOR ME TO CALL corporate office. AND I DID
I have been a customer for over three years….I’m very frustrated with the store i choose to purchase from….some of the employees have really bad customer service, like they messed up big time on my account the manager told me about a special well, turns out what i purchased was not supposed to be on the special they offered me…im on a strict budget they call and still want me to pay saying they helped me enough uh no they didnt they need to honor the special offered. I have taken a tv back in the past for them to hold for up to two weeks while i was moving….when i picked it up they never applied my credit it i started like new i could’ve had my tv paid off but i traded it in not knowing then a manager informed me but by then i was locked into another contract…they have all these rules…i had over $2,000 that i paid to this company and i was limited to what i could purchase…the bed i purchased was so cheap i paid it off and it broke like a month later…i had went through three washing machines that they replaced the dryer they brought had a broken door they serviced it but still its frustrating. They replaced my washing machine again three weeks ago then i paid it off guess what it broke…they offered to service it but never showed…rent a center charges to much for their items and they suck…u pay an arm and a leg your hard earned money for what…broken stufff…attitude fom their employees…they are not educated on the specials and blame things on their system im so frustrated!!!!
A. Mora says
I have been a customer since 2012. I have made payments on time and on and off late, but have always paid. I have no problem in paying them off MONTHLY as I stated to a RAC employee. What I do not like is RAC employees showing up at my work and calling all day. I am close to being fired because of all the calls. I understand I fell behind on this months payment but rest assure it will be paid. I can’t believe over one payment they will act this way. What about all of the other months I have paid?Poor customer service.
Jorge Fuentes says
To whom it may concern:I must say the degree of rudeness by your sales team I am not a customer but an employee of mine is and when your staff called to verify not a good afternoon nor hello just so what kind of business is this and who am I didn’t even have the courtesy to identify himself asking me question about my employee I had to interrupt him to ask who this was and what can I do for them asked if she worked here if she was reliable and hung up came up private but my phone identified the number please teach your people the proper phone edicit thank you that store is in columbus ohio on parsons street you may contact me if you like have a great day happy holidays 614 702XXXXX
Kristy diaz says
I made a payment by phone. Instead of a monthly payment which I agreed to the store decided to charge me the entire month!! I’m overreacted on my account and have accrued over $70 in over draft fees. Is this the way you run your business? You just charge what EVER you want on people’s accounts??
Catherine Lopez says
I rented then paid off a brand new washer and dryer from rent a center. I paid a lot of money for them as I wanted something nice. Well, the washer had to get worked on twice, the first time when it was brought back, the water hose wasn’t tightened enough so after about 2 months, I found the small drops had entered my den, ruining my wall, carpet, and bookshelf. I didn’t complain. Had dryer worked on and they gave me a loaner only to see it filled with grease and lint trap filled beyond reasonable. Now after the 2nd time getting worked on, (the washer they had for almost 2 months, the dryer about a month) they tried to deliver them with 2 huge dents and scratches on the washer and a huge scratch on the dryer. I refused them both. I don’t buy many expensive new things so this is crazy. They now want to try to give me literally a miss matched set or only 400 towards a new set. That is so b*llsh*t. I spent over 1500 for the pair and close to 3000 in total after the finance and such. This is so wrong and not what I would expect from a company. The workers have always been polite but this goes far beyond taking advantage of hard working people who keep them in business.
Cynthia Carl says
We deal with the store in Selinsgrove PA. We are renting a 60 inch Toshiba smart tv. They picked it up for repair it was not doing software updates. It was to be sent out 12/7/15 for repairs and sent back 12/15/15 we were told. I called today to check on the situation and was informed it was not sent out until yesterday 12/16/15. We have paid our December payment but still have not gotten the TV back. Would you please check into this matter?
AMBER HOFFMAN says
I have purchased a lot of products from rent a center with no problems until now. THE STORE I DEAL WITH IS REDICULOUS! I normally pay everything online. Well the about 2 months ago the decided to take my payment twice (on two completely different days on top of that) so my bank did a dispute. I never authorized 2 payments! Ever since then my online account has been lock, when I call the store they are ignorant and tell me they will fix it but they have no idea what happened. On top of all that not only are the rude about the problem I’m having I have to pay 1.99 every time to make a payment through them. This is a complete rip off. I have 2 smart phone in which the amount I’ve paid I should have 6 paid off by now. Anyway I will never be a returning customer to this shifty chain of a store it’s a rip off!
Mathew Dance says
I went to the store in Gonzales, La. I bought a dinning Room set. When it was delivered the table was scratched and a piece was chipped out of one end. It was delivered by Ayanna Carter and Bertell Breaux. Ayanna and Bertell went above and beyond to insure that a new table would be delivered to us on Monday.R A C should be very proud of these two employes.
Maria Craudell says
RAC SEVERELY DAMAGES PROPERTY WHILE IN FOR REPAIR
After a year of payments our most recent purchase was 5 months from payoff when it needed serviced. After 2nd trip to be repaired & 2 months later the unit was brought back to our home. It was destroyed. It looked like completely different unit. Dents, severe scratches & deep gouges, scrape marks, grime, dirt, you name the damage & it was present. We take extreme care of our belongings & the unit left our home in mint condition as is noted on paperwork. We even gave the employee (nice guy) who picked up the unit a friendly hard time about being careful because it was in perfect condition.
In over a decade of renting through fullfillment of contracts through RAC for couches, Alienware laptops, kitchen appliances, laundry units & more & spending north of $25,000 their solution was sending it out for paint touch ups (which would not fix the over a dozen dents, deep gouges, mystery grimes etc.)
So 2 months before payoff we went from an item we kept in perfect condition to one returned that is totally trashed. The management we worked with for years referred to us as their golden clients, this new management & regional General Manager can now refer to us as ex-clients.
Recommend you make your purchases elsewhere if at all possible.
Tricia Mott says
Hi have used the store in Lake worth FL- Carla who is the ast. Manger is horrible. I ordered a bedroom set with Queen mattress. It was delivered a few days later with a full size and the delivery people insisted it was correct. Simply reading the tags corrected them. I asked for a queen to be sent. It took a week to come. After sleeping on it the person we opted for a firmer one. I was told it would take about 6 weeks to come in. After leaving 3 message and stopping in twice, the new mattress came in. That was 11 weeks after the request. Carla was so rude when I asked her why she didn’t call me back when I left her 3 messages stating she doesn’t have to tell me. Further she hung up on me. The entire staff is horrible rude and racist. Being a white woman I am certainly being discriminated against.
micheal Baucom says
I rented from rent a center store 1795 in Monroe,NC and they have a couple unprofessional employees that work in that store, if they don’t get those persons out of their store there loyal customers will going to the other RAC in Monroe, NC where their employees is Very Professional and Customer Oriented and they do how to handle all kinds of difficult situation between a customer and employee. But I am so glad that i gave all their merchandise back to them and went to another RAC close by job.. As they say there lost someone else gain my money….
Peggy Lopez says
I rented from rent a center in Lubbock I have never had so one be so rude not only to me but to my daughter in law that answered my phone they are such bugs calling you for your payment then they have no staff communication that they keep calling then to top it off the person that was rude was a manager named Kathy so unprofessional no knowledge of customer service .
I bought fridge about a year ago and have made the payments had one slow month but was told payoff was in oct and now its dec and im tild that i have 180 days left i am very pissed also i got a computer 2 months ago did not notice dent in keyboatd till husband pionted it out and a week later stopped working took back got new one went in to pay and was told was wtote off ad accused infront of othet employees and customets of beating on computer i was appalled and now gave new compyter back and will never deal with this company again. The fridge would have gone back too if i hadnt wasted so much on it. Also this is the second time this manager had pissef me off like this .so i wish her fired or i will never deal with such unprofessionalism again. The store is in lydington, mi
Redenna Burrell says
I rented a 60″ big flat screen i owe 350.00 more dollars on it so far ive paid almost 3 thousand dollars for this tv. Now it has sound no picture called your place where i got tv.To have someone come look at it. No one came. Now payment is late which i tried to pay but was told had to pay it before some one comes out to look at it Ok y would i give u more and the TV doesn’t work. So i feel that I’ll make my payment and the other fifty dollar that is left will be eaten by your company and I’m ass out of a TV that cost me over three thousand dollars. So u guys got my money i got nothing i think im going to take this to court.so ill let the Northern lights Rent a Center know my next move rented from you guys for years and got a washer from you guys stop working think ill add that also to my law suit thanks for nothing
Yes Been doing buzz with this company over 15 year and At this moment they are putting together the WRONG fireplace in my living room. The Monday before Black Friday I had paid off an item and was allow to early purchase item from the upcoming sale since I work 16 hours on those days. I ordered a fireplace that was 72inch and a TV. They said it would be a week to deliver so the following Monday I waited NOTHING so Tues I called and they assured me It would be there, I called later in the day and they again said it was out on the truck I called again at 630pm told the same thing and they would call it anything changed It never came. So today I called telling them it was rude not to call me and it is now two days past, He said that it would be the FIRST out. well they came at 645pm after calling them again. and now it is not the right fireplace. I am so disappointed and upset. Not much to do at the moment but I have already told the guys it is the wrong one and even called another store to comfirm which fireplace it was. I will call the manger tomorrow and see what he has to say. I dont like to speak bad of people but it someone from RAC cares…. to contact me I have more to say.
Dominique Watt says
I’m a current RAC customer….I ordered a bed during the black Friday sale. They said it would be delivered between 12 &2 Saturday. It’s Monday and I STILL don’t have a bed…I paid a deposit too. No call…no show…No communication VERY unprofessional. I recommend everyone go to Gardner White.
Mad As Hell says
I live here in Cheraw SC. My boyfriend and I went to Rent A Center to get a TV and a game. We got the game and paid on it a few weeks. After that we get a call from Franco (a store rep) saying if we came back we could get a bedroom set and a TV set for only $10.00 down. So we go back to get it and this idiot gives us the bed and takes the damn TV for himself!! Mind you, we paid insurance on our items every week. Long story short we have to pay off the TV that he took from us at the store in order to get another TV. Why were we paying insurance on this crap and can’t get anything from the store until we pay the TV off that the sales rep took??! I want my questions answered!!!!
This man still works in the store and has not been questioned.
Stephenie Hood says
A couple months ago I rented a bedroom set. From the Houston store 6118-b Scott St. I paid every week. Anyways end up the mattress and box spring had bed bugs. There was big ones. Some that lost there shell. I called them to let them know about it. Also sent them pictures. Called me back to tell me to they didn’t want it and to get rid of it. That insurance would cover it. Well I did just that. I have scars all over me from the bites. Anyways I get a email saying I have a credit of 350.00. I don’t want a credit with them. I want my money back. I will never rent from them again!
stephanie soden says
today is 11/24/2015 i deal with the rent a center in allentown pa, i been dealing with this company for almost 20 years have purchased couch sets fridgerators and a washer and dryers. also several bed sets. but this i will tell you will be the last time i deal with them first of all my son came home from college and needed a bed set so i called and matt made sure a bed got sent out to me . after a couple of a months i find out it was a used bed and i didnt want it here when we got it outside it was loaded with bed bugs. and they wouldnt take the bed back i called the bug guy who went through my entire home and there were no other bugs anywhere. jsut on there bed. and lets still say i am still paying on it and dont have it because it went right into the trash. then today i called the store to pay it off as of friday they told me i owed 85.00 i told them i spoke to them monday told them i would try to get it all together they then called tuesday so i later in the day spoke to there idiot gm and he is new so you have a guy in a very low income neighborhood pushing his weight around i said okay kevin i have 50.00 he said that not enough i can not except that. i said and why he said i atlease need 61.00 i told him i dont have it and he said well i better here back from you on wednesday. i was shocked now mind you as of 3 days ago i only owed 85.00 that is what he told me. well i then called back spoke to tim, i said tim what do i owe he said stef to get you caught up you owe 47.00 i said tim i just spoke to kevin he wouldnt take my 50.00 payment and he said listen stef they took matt out of the store and brought kevin in so he could solve alot of matts problems. i then laughed and said well kevin won’t solve anything if hes refusing to take peoples money and don’t know how to count for XXXXX. i then payed and asked so now i am down to about another 40.00 and he replied not sure who told you that because you owe about another 80 to 90.00 i replied are you all going nuts there kevin said 85.00 oh but kevin was wrong… let me tell you people kevin is a idiot and again this store is located in a very poor area this guy will take your store down the toilet all the way. he does not know how to work with people that are struggling. matt always understood everyones needs and every situation was handled by matt with care. but now you got a big idiot running a store.
and finally if i had no bugs in my home anywhere and just in the used bed they sent me then the damm bugs came from your store. and then to refuse a payment because it wasnt enough but then have a worker say it was enough is very odd. because isnt the gm suppose to be the right one. rent a center get matt back. you are so lucky i dont put this crap in the local papers. and spread it around town. i still got to pay for a freaking bed that went in the trash this is sh*t. and first of all whenever i buy or rent stuff from your company i always get new which idiot sent me a used bed. i am f-ing mad. now hes charging me more. shame on you all you are crooks you had my family members and me as customers but not anymore also i started to rent a washer and dryer but am sending it back.. train your workers and get matt back. that would improve the store and take kevin back to training..
I order a bedroom suite from the rent a center at 853 Oak St SW, Atlanta Georgia. The customer service there was horrible from the beginning. It took them all day to process my inital payment of 62 dollars. I was told that my delivery date was a week from the date I paid between the times of 1pm-5pm. I was at work that day so i had to leave early to be home for the delivery of my furniture. I wasted my time because they DID NOT SHOW! I called back and they told me it would be there at 7pm. They still did not deliver my furniture. By this time i was heated and called back the next morning and spoke to the sales manager, He guarantee it would be delivered 4 days from then on a monday between the times 6pm-8pm, My furniture still didnot show that day. I called the location that same night at 6:45pm and spoke to jamilia and she put me on hold for 35mins and i finally hong up and called back and they where closed. I am very upset with the unprofessional employees and the overall experience from rent a center. I would never recommend their services to any of my friends nor my enemies. I Asked for all my funds to be transferred back into my account to do business where the time of their customers is valued. I would rate them a negative 10 for overall concern, assistance, and attitude. Never Again!
Kissie Washington says
I have not rented from Rent A Center since 2009. And I will never rent from them again. They were rude and unprofessional here in Highland Park, Michigan on Woodward Ave. They even sent their attorney knocking on my door at night scaring my kids as well walking all around the house. I have never ever rented from them again and I never will and it is 2015. Most horrible experience I have ever had.
Brittany mechlin says
I am renting a bed from the Wilson road location in columbus. I have worked in customer service, even as a manager for 5+ years. Every time I have cone into contact with their Gm I have mentioned politely that her staff is a disaster and keep telling me one thing but then she says another. I called and made a later payment with her last week and I asked when I was due again. She said two weeks and gave me a date. Then I get woken up this morning to an associate on the phone saying I missed a payment. I said I just talked to your Gm last week. She gets on the phone and proceeds to tell me she doesn’t understand what I don’t get about this process. And that she remembered talking to me now and that I had told her I couldn’t pay the late fee. She never informed me of a late fee nor was it me that she had discussed that with. They told me they would be able to work with me every two weeks payment but clearly they were mistaken. It isn’t that hard to look at a calendar. This company is so trashy and unprofessional.
Travis Charles Baker says
Hi everyone my name is Travis Charles Baker I live in Fernandina Beach Florida upon my employment with rent A Center the first six weeks that I was employed there I never seen no paycheck then it took another week or two later before it finally hit causing my bank account to overdraft and closed out my bank made me pay $ + what my money was that got directed into my account that was frozen I lost I had to pay to close out my bank account and then when I complained to rent-a-center about my paycheck all they could tell me was that it must be the mail every week that road by when I would inquire about my check again they would blame it on the mail system not respond suming any responsibility for any of the wrong doings when I was asking about my check for the last time before my employment was terminated they told me the best thing I could do was to go and find another so now I’m fixing to be seeking legal action against rent-a-center with Better Business Bureau and the wage and hour board all this could have been easily avoided all you had to do was pay me my money this without a doubt was the worst place that I have ever been employed they treat their employees like garbage and have no empathy for the bills that do not get paid in the late fees that their employees accrue while working for their company do yourself a favor go work for a labor pool before you ever entertain the idea of working for this would be company most sincerest regrets Travis Charles Baker
I HAD THE Worst EXPERIENCE TODAY AT RENT A CENTER IN SAN DIEGO, CALIFORNIA THE STORE ON Euclid And Federal they rude and unprofessional even manger Oscar His employers Carlos And Francisco They came my home beating on my door like the cops scared my kids and threw door signs all over my door I told him not to do that he. Told me next time. Pay on time next. Time
I have bought and rented many items at the rent a center at 803 Silas Creek Parkway Winston-Salem NC. I recently lost a family member and help with the funeral I was unable to make my payments to I brought the tv back to the store and explained I will pick it back up next week. Instead of the store manager Eric saying sorry for your loss and thanks for not avoiding us he said I need the base to the tv not feelings at all. I am a loyal customer and I felt like he didn’t care. I am not sure if I want to remain. A customer of rent a center
carmen maes-gohm says
Your bellsferry store gentlemen named Danny was extremely rude unprofessional does not know how to speak to customers even came across threatening. I wasn’t home was going to make my payment today which was 32.00 and had 16.00 owed to them because my husband didn’t make money order out for enough he thought it was 25.00. I explained I wasnt home the babsitter was there we have 3 large german sheperds and he was telling me to tell the babysitter to let his guy in to get merchandise back I said no she can’t do that he got loud and rude. But he doesn’t realize what a compromising position he was putting my babysitter in between feeling uneasy about a stranger coming in and the dogs wanting to eat a stranger.
Company really needs to teach their employees how to be more customer friendly
David b says
Don’t rent from these guys their disgusting roaches, bed bugs, spiders, ants all in their merchandise I got a bedroom set and living room set out of the Riverdale, ga store and when they dropped the merchandise off and put it together there were bugs crawling out in every direction
Do not rent from Rent A Center in lumberton nc. They are bed bug infested and WILL not do anything about it. We r dealing with this XXXXX right now. Never again after this f*** RAC
Pat C. says
Do not rent from Rent A Center on 127 Joe Orr Rd. We were sold furniture that had bed bugs and when we complained we were advised that they would send their own guy out to check it out….He found a sampling of the bugs and told us that he would spray just in case there were more. We had to throw the nasty furniture away, have the apt. resprayed and Move. The store kept changing managers who avoided us then they got their BIG brut…Chick (Another New Manager) to demand the return of the furniture that was trashed. More importantly, she attempted to call me a thief….I woed them nothing. So…im contacting their corporate office and then….i’m suing. if anyone else has had similar concerns let me know and you can become part of what is soon to be a class action.
I recently applied for employment at an area RENT-A-CENTER. At the end of the interview, I was instructed that if I didn’t hear anything by a certain day to give the stores district manager a call. He proceeded to give me his business card with his cell#. I called this number on the day I was instructed to call only to find out that the cell# was no longer in service. I called the phone number of the store where I applied, and I was directed to the district managers voicemail. I left a message but did not get any response. I repeated this every day of that week with the same results. This store not only lost a potential employee, but also a potential customer. I will not recommend this place to any friends or relatives.
Rent a cent is the worst store to go to. The one is cleveland on Lorain the manager is very very rude to his customers and when on the phone to. He was yelling at me because I couldn’t make a payment on a tv and demand that some one would be here with the next 7 hours to pick it. All rent a center should be all closed down for good.
Gregg Ellington says
Rented a fridge a year ago, it quit working.. they send one man to remove fridge and leave temporary fridge.. he could not remove broken fridge and messed up my floor.. bad.. on top of that they leave fridge I’m buying on back porch for two weeks then come get it… Bring it back a week later and it is worse than when they come get it.. Henderson nc store with Henry.. very sorry customer service and now I don’t want it and they won’t come get it off my porch.. they costed me two hundred in gro and the floor they say is not there responsible… Pls help this store here needs some help with there employees…
This is the worst place I have ever gotten merchandise from besides the extremely rude employees especially management. The merchandise is very low quality my couch fell apart after just a few months and the bed was even worse .I will never use this place again. I work in collections so I know the laws and the people at the Winkler and 45 store in houston tx are using very illegal collection acts.
Sonja Dixon says
To whom this may concern:
On October 10th, 2015 at 8:45 a.m. two of your employees came to my door to retrieve the items I had rented due to a past due amount. I had the money for my account but due to the center not being open until 10 a.m. I was not able to get to the store to make my payment yet. The first gentleman that came to the door I informed that I would be making my payment as soon as the store opened and a few moments later a second man knocked and demanded the items. When I informed him that I had the payment he informed me that it was not going to be enough to cover the amount and that he would have to take all the items. Then I asked if there would be any way of saving any of my items and he then stated that he would take the living room and take the other items. I agreed and he started to chastise me and criticize me about my payment and so I told him to just come in get what he was going to get and leave. He then pushed passed me and stated that due to my attitude he was going to take everything. He then violently grabbed the dining room table and as I told him to stop he walked into my living room and grabbed the television pulling all the attached cords and pulling one of the speakers from the wall and breaking a piece of it off. When I told him to put the television down because of the cords and p[possible damage he yelled at me that he didn’t care. He shoved me against the wall and proceeded to kick me on my leg leaving a bruise. He then grabbed me by my shoulders causing light bruising on my arms. My daughter was present and the other gentleman stayed in the hallway and never came into the house. She saw the way he was grabbing me and proceeded to yell for him to get his hands off of me or she would call the police. After pulling him away my daughter walked to exit the room and he rushed behind her and went to the door where the other employee stood. The employee continued to repeat, “We are not supposed to do this…” He then snatched the phone from the employee and called the store and instructed them to call the police. I spoke the employee on the phone and made arrangements for my living room set to be taken but I would need to come into the store to make my payment and resign my contract. So I agreed and the employees came in took the living room set after they exited my home I went and made the payment.
I did not report the incident with the store employee or the store manager because there were customers and before I could speak to the manager in regards to the assault the employee that assaulted me walked into the store. For fear of his retaliation knowing where I live I said nothing at that time.
On Monday night I noticed the bruising and emailed this same complaint to the corporate office and also called in the complaint. I DO NOT want anything out of this and was never expecting anything except for the employee to be disciplined for his actions. I did speak to the assistant to the district manager of the Colorado Springs location and he kindly heard me out. I informed him that I did NOT file a police report due to not knowing the employee’s name and also due to previous abuse I endured I had a delayed reaction to the assault. He instructed me to call the Store manager on Monday to get the name of the employee due to the store manager being out of the office on vacation. I did file the police report on day I was instructed to by the assistant. I understand that due to the delayed reaction the course of action that the police officer would take would be minimal.
NO one else was in the room except myself, my daughter and the employee when he assaulted me and when I called the district manager he was rude and uncaring of the situation and dismissed me. Nothing has been done and the employees are not as friendly as before which brings me to the next issue.
The day of the assault, October 10th, I informed the employee helping me that I could no longer do the weekly payments and he told me that he would change that on my account and he gave me the total of $260.94 before tax. He told me that as long as I was paying for a week that the change would be okay and apparently he did not make the proper changes to my paperwork so I have now lost my dining set and this is the SECOND time he has made this mistake with payment dates since I opened my account with your company.
These issues and the way I am being treated seems like a set up. I realize that my reporting the incident was delayed but when someone that has been through past abuse for as long as I have, the reaction time and trauma that I endured affected me in a way that was clearly detrimental to my complaint of the employee assaulting me but as I stated before I did not complain to get something for nothing. The assault DID in fact occur and is a serious matter. I know that I have a right to file a law suit but do not wish to go through the mess of suing a company that really has no control or even know the way their employees behave. I just ask that this matter be taken serious and that something be done about the employee so that this type of situation is not repeated by this person.
I do plan to find another rental company and return the items because not only do I NOT feel safe but I am now uncomfortable with the way I am being treated. I appreciate that this email is being read and do request something to be done to prevent this man from hurting another customer. Thank you for your time.
Deneen S. says
I rented to own a new, never used Cabrio Washer from the W. 3rd. St. store in Dayton Ohio. For my final payment which would have made me the ownerof the washer, I ran into problems. They wanted the machine back. I told them I was going to make my final payment withing 7 days and was concerned about getting my Washer back. Kevin assured me that it would not be rented out and talked about a 30 day Guarante and promised that I would get my Washer back, not some other used one when I made my final payment. After a long discussion and going back and forth they took my washer. My concern was that my washer was in new condition. No scratches or dents and very nice. I call tho pay it off. a few days later and Keving told me that it had been rented out. He lied and said a new person rented out even the he wrote on it DO NOT RENT. At this point I am furious. He says he’ll get mine back and will call me later that day. Kevin didn’t call back until the next day and said he found a really good washer a model r year newer that was in great like new shape. Reluctantly I said ok. He said it would be delivered that Saturday. They deliver the machine and it is dented, filthy, scratched and has rust around the bottom. I called him immediately after they left and he says he’ll have to try and get my Washer back from the lady they gave it to. I am Livid and plan on contacting Corporate and my local news station about this. They are renting my machine I’m sure for another 24months at full price because its like new and trying to give me junk for the thousands of dollars I’ve already paid for the new one I had.
David carson says
These idiots send me a flair every week , to see if I’ll remt used furniture, bad marketing.
Lili V says
There is a pregnant girl at rent a center in Austin tx that falls asleep in the office ALL DAY AND IN THE BACK WHERE THE RENTAL FURNITURE IS . SHE EVEN HAS HER CHILD AT WORK WITH HE SOME DAYS.
I DINT UNDERSTAND WHERE THUS STORE HAS HER AS AN EMPLOYEE HER NAME IS ELIZABETH PER ROY VASQUEZ.
THE STORE IS LOCATED AT
DO NOT RENT FROM THAT STORE.
David Sancillo says
The store manager in the Tupelo, MS office is the rudest person I think I ever met. I went in to purchase a mattress on a 90 day same as cash.
I won’t go back in there. Low bred jerk.
never ever rent from rent
a center I just got a call from the manager in Smithfield n.c I pay 70 a week I’m 12 days late and they tell me I have to pay 242.00 and I said for what he couldn’t tell me what the 242.00 was for he ask when can they come get the sofa I said tomorrow he said good was very rude I’m not going to give a person money and they can’t tell me the reason for giving extra money they are a big scam center please read the reviews before you go anywhere I don’t care if its out to eat because it would save you money and I’m sure corporate not gonna do nothing cause they in on the scam
Katrina Moore says
I was told on Monday that I would receive a loaner TV until they could see if my TV could be fixed. The manager stated that it would be delivered by 6:30 pm. That time came, no show! 7:30 came, no show! 8:30 came no show! I called to the store a guy by the name of Joe stated that they were on their way at 7:15 pm. I called back and the same guy by the name of Joe says their on there way and just hangs up. My husband calls and then there is no more answering the phone. The Manager of this store is Bryan and the store is in Shelby, NC. That’s why I took my business elsewhere the first time due to bad business and the wrong leadership.
On of my salon clients is a rent a center employee . For BREAST CANCER AWARENESS he colored his beard pink. Many people all over donate money to breast cancer awareness in exchange for obtaining the color pink as a statement to show thier support. Why have I been told by that employee I need to color it back? I would like to know why it is unacceptable to show support for a good cause? I look forward to hearing why.
Amanda Milliorn says
Never ever ever rent from rent a center at 6017 N Mesa st El Paso Texas 79912. The management Saul is the worst nightmare you will ever encounter. You’re better off sleeping on the floor than getting involved with this location: they will treat you like sXXXX!
I bought a couch for 400 , it was use so payments where 133.00 for 2 months last payment was suppose to be 143.00 I was charged 170.25, i was told it was a wavier for ins ,I feel you are taken advantage of the comsumer, we all need money i am on a fixed income, but do you really need the money so bad you ripe people off I will never do busssniess with you again,
Recently rented a bedroom set only to find out the headboard and mattress has bed bugs.the only thing they offered to do is hire an exterminator and replace furniture.meanwhile I just got out the hospital and I have to sleep on an air mattress in the living room.they claim the bed bugs are only in the bedroom but who knows.now I’m inconvenienced,worried they have infested my whole house.and they removed the furniture but I still don’t have a new bed,still haven’t heard from an exterminator.don’t they have to jump on this right away the longer theybwait the more at risk for infestation my house is and I’m getting bit up.this is unacceptable and I will be calling 19action news call for action to get answers since I’m not getting none from rentacenter.
These people are the worst people in the world. Someone used me as a reference and didn’t pay. Now these a**holes won’t stop bugging. This is getting out of hand. Thinking its time to seek legal advice due to the unstoppable phone calls and messages.
I would never rent from them again. Got a TV and had always paid on time i dId not pay weekly I would pay 2 weeks at a time or more. Ran into a issue. I had talked to someone earlier in the week and by Thursday I was getting a phone call about if I didn’t make my payment that day they would come get my TV. I called them back and told them what I thought, They are rude, don’t want to work with you at all. So they are coming to get my TV tomorrow and they can shove it. I will never do this with them again, I am going to Aaron’s and getting another TV. They have the best Customer Service. I would recommend them to everyone. I ran into financial problems and they helped me out a great deal. So if Rent a Center don’t want to loose all their customers they better wise up and treat their customers better and quit trying to cheat people.
I feel the same way I was 12 days past and they tried to get me to pay 242 instead of 140 wouldn’t tell me what it was for and said they coming to get the sofa and was so rude
My problem is not with store it self, but employee. I was in Conn’s furniture and appliance store trying to purchase some things. I was referred over to credit company. That’s where my trouble begun. This young lady was pass rude she was down right mean. I’m a minister an I usually turn the other cheek. Yet I have know other cheek to turn to she already slapped both. After being in store for 4 hrs. I was told that my credit was good for one amount after she got a hold of it that changed. She said I needed to add my husband to the deal because our tax exemption was in his name. We said ok. Then she goes you are over your amount you were only ok for 2,260 so my husband said add my income. Mind you I’m a nurse an make well enough to pay for the furniture. She said she couldn’t add his income yet she had added him as copayer. So my husband stated well just use my income . She said oh well you going to have to come back my computer I have shut down I can’t boot it back up until tommorow and laugh. She was mean smart mouth no customer service at all. For know reason we were in our church wear maybe she has something against Christians who knew. Conns manager was very apologetic but said he could not do nothing about her because she worked for RAC. He was very upset as well. So RAC you need to handle this disrespectful person she is causing you revenue with good customers. Conn’s in Shreveport LA is a good store but don’t I repeat don’t go to Reagan/Regan who work for RAC she is absolutely on another level and it is not customer service.
Leah Kyle says
Please, Please!!!!! Do not rent from this place,you will be very sorry later. We got a bedroom suit from them and it was infested with bed bugs. We didn’t realize this until maybe 2 or 3 months later , We just thought they were mosquito bites. The bedroom suit was for my daughters room, by the time we knew what they were they had spreaded . The office here in Aurora,IL the local manager Nick gave us the run -around by not calling back. He then referred us to the corporate office in Texas. The guy in Texas (Chris) would call and then when we call back never answering the phone. Then we were told they needed something from the doctors saying they were bed bug bites. By this time all of our bites were healed because we were sleeping in our basement. We are now on our second company coming to our home cause we still have the bed bugs, and new bites. Mind you this all started in March 2015. Please save yourself the trouble if you don’t want the headache. If you can not afford to buy from a major furniture company save until you can. please I cant not stress enough don’t go this route. We will never rent from them again and I will make it my business to tell everyone I know.
I know of a person who has applied for jobs at corporate office. He was told by your recruiter he didn’t qualify for the positions. Why? Because he doesn’t live in Texas. Really? Then why talk about promoting within, we fill positions with our employees before we hire an outsider. BS talk. He was also told that if the company wanted him in a different position then the recruiter or hiring official would come to him, nit the other way around . So, what I know is 1. Current eployees mean nothing 2. Employees getting an education to move up within the company, will get them nowhere, 3. If you do not live in Texas, and your not in the corporate group, then you will not get a job at corporate. 4. If you’re a veteran you really won’t get a better position with the company.
It’s a shame that this company will loose a dedicated worker to one of their competitors.
Please give the thanks to your rude, and very very unprofessional recruiter..
Nothing but issues and I had been renting washer and dryers for about 2 yrs and then was unemployed and I had the plus ins plan and went to the store explained my situation and the GM at the time took my paper work and such and said I would be fine for 4 months and then the phone calls came in one week after the setup! And started blowing me up and harassing me and then told them I was on a plan with the ins and they proceeded to tell me that it wasn’t setup and the previous manager was let go for other issues. I then said it was not my fault he didn’t set it up and the new manager was nothing but rude to me and so I proceeded to contact corporate. Little did they do and tell me some DM would call me within 24 hrs and that didn’t happens until I called back again. Hen things were going ok and then worked out until I was told by the new GM that if I came in made a payment that he would wipe the supposive debt and wouldn’t have to make a payment until the 7th and bought things were good, until phone calls coming in again a day later! So harassing!! And then calls my roommate and tells him to tell me he couldn’t do the 7th and had to do the 5th!! BS I was told one thing and then another and getting the run around and then I contacted to make a payment and they said I needed to come in cause I was late 5 days and I said no 1 day and then I proceeded to say I would call DM, well little did I know the DM would be just as rude as GM and accuse me of threating his employees and being rude to them which was a complete lie, and then was rude to me and disrespectful and couldn’t believe this was coming from a higher up and was shocked and this company needs to reevaluate who they have as a professional manager or DM! Horrible treatment, lies, lies and more lies, don’t trust without writing and watch out for the harassing phone calls!!
NICOLE MCCARTHY says
THEY ARE THE WORST COMPANY EVER THEY EVEN ASKED ME IN CAROL CITY FL THAT LOCATION THAT I WAS PROMISED TO HAVE AN HDMI CABLE AND MOUNT IT SINCE I WAS DISABELED AND I HAD A SMALL TV ON A VERY TINY STAND AND NO ROOM THEY SAID ITS NEVER DONE BUT THEY WOULD JUST THIS ONCE. I TOLD THEM I GET MY SSI CHECK ON THE END OF THE MONTH SO I WILL BE MISSING YOUR GET A FREE MONTH SO THATS WHY HE SAID A SALES MAN OFCOURSE MENTIONED I WOULD HAVE IT BECAUSE OF THAT AS A COURTESY. NOW, THE SUPERSVISOR IS NASTY SAYING OWE YEAH GIVE ME 720 DOLLARS IN AN EVENVELOPE AND WE WILL GET YOU YOUR CABLE BUT NO WALL INSTALL ITS HORRIBLE HE CALLED 5 TIMES JUST TO MAKE THE SALE BUT DOESNT CARE AFTER 1 OR 12 HRS TO PICK IT UP AND I KNOW HES MAKING A PERCENTAGE THAT EVEN IF IT GOES BACK HE GETS HIS MONEY I THINK ITS DISGUSTING HES BE REWARDED FOR HIS RUDNESS HE EVEN TRIED TO GET AN EMPLOYEE FIRED FOR NOT GET ILLGAL MONEY HAVING NOT ANYTHING TO DO WITH rac JUST FOR HIS POCKET. I CANT BELIEVE CORPORTATE ALLOWS THIS. I SICK OF THIS AND EVEN HAD A CRAPY UNIT THAT I PAID FOR APC FOR A LONG TIME WITH OTHERS AND NOW THIS IS HOW I TREATED AND THEIR WAS NO DISCOUNT I DONT EVEN GET PROMISES MADE IF HE HOLDS THE CABLE HOSTAGE WHICH HE IS BECAUSE HE SAID HE BE BY AFTER I HAD THIS TIME TO CALL AND SAY BRING THE CABLE YOU NEVER BROUGHT AND HIS RESPONSE OKAY BUT HAVE MY MONEY IN THE EVELOPE YOU ALLOW PEOPLE TO BE FORCED TO PAY ILLGALLY . I CALLING BBB ON RAC. HOWEVER YOU KNOW THAT SAME DAY THEY SENT SOMEONE TO PICK IT UP FAST BUT NOT ONE TIME TO GET BRING MY CABLE I HAD IT TWO DAYS OR 1 1/2 DAYS THEY MAKE ME SICK. I WANT TO GO ALL THE WAY WITH THIS. BRIBES ARE OKAY . WHATS THE MATTER WITH YOU PEOPLE! YOUR SICK!
I started a contract with Rent A Center in Alexandria, Va on 8/12/2015. The furniture was delivered on 8/17/2015. On Saturday 8/22/2015 I started receiving calls stating a payment was due. …I because pissed off and instructed them to cone back and get the furniture…I placed a call to Corporate and I was given a complaint number and the District Manager’s name (Anthony Riddle) and told I would hear from him within 24 hours…As of now Thursday 8/27/2015 @5:06pm, I haven’t received any calls….WORST CUSTOMER SERVICE EVER…Please Stay Clear Of Rent A Center….
Yesterday a truck driver for this company was transporting things to another location. This truck driver was behind me on the freeway for about 10 minutes. He was tailgating me and driving over 80mph. He proceed to go in the right lane on the freeway and I was on the left lane. This is the I-5 freeway and it’s only two lanes. He tried to pass me up and get in front of me but he didn’t have room. He purposefully ran me off the freeway. I went into the emergency lane and almost hit the center divider. He knew what he was doing and he continued to try to get in my lane. I went a little faster so I would not get hit by him and I wouldn’t crash and loose control of the car. Not to mention I had my little one in the car who is not even 5 months old. Then he proceeds to flip me off and call me a f****** b**** and exits the freeway. I called the corporate number 5 times. I have also tracked down the store he works at and let the store manage know. It has been over 48 hours and the company has done nothing about it. One of the females at corporate laughed at this. Another transferred me to the highway line to report the driver after I told her that I already have spoken with them and they can’t help me. It’s like the employees don’t care about my life or my child’s and they expect all of us to care about their lives? This is unacceptable and I am furious that nothing has been done. I’m shaken up because I could have lost my son and I could have been killed. The driver tried to kill us. The speed limit was 70 mph So yes he did almost kill us. Rent-A-Center needs new employees. One that won’t run you off the road and try to kill you, one that won’t laugh at you, and one that will listen and give a s*** to your concerns and not transfer you so they don’t have to deal win you.
I started renting from the RAC store in XXXXrell Hill, Texas in march of this year, when I signed my application I put that I would make payments every 2 weeks because that’s when I get paid. One week later I start getting phone calls that I needed to make a payment. I informed them that my payment schedule was every 2 weeks. I continued to get these calls until the end of June when they finally fixed the issues. I was hospitalized at the end of July for 2 weeks, missed a payment, spoke with them once I got out and set up payment arrangements. When I got out I was informed that the manager that I made the arrangements with had been fired and the new managers didn’t care what had been said. I was out of the hospital 1 day and was readmitted, I am currently in my hospital bed writing this and being harassed constantly about my bill. I am.going to make my payments as soon as I get out. The gentleman that keep harassing me is named Fabian.
Jacquelyn Johnson says
I have been a RAC/Colortyme customer for along time. I have been treated poorly and embarrassed by your Beeville District Manager. First of all I have purchased quite a few items from RAC in the past. I just lost my father had to pay for funeral expenses that cut into my bill money. Explained that to RAC. Namely Ernest Padilla. He really didn’t care. He sent people to my house everyday although I had already had it notated I would be in on a certain date. Finally was able to make payment on TV. Which mind you is almost paid off. SO then when I caught up I added a couch and love seat. Well I’ve had a series of unfortunate events sue me!!!. More Recently July 20th 2015 my son was in a very bad auto accident. He had been in ICU for almost 3 weeks I brought him home on the 2nd. on the 4th I explained to them i didn’t have much but i did bring the living room current and the TV was brought to a due date of July 27th. Which I was still behind on. I explained to Laura Gomez my situation and told her my attorney has intended on giving me an advance. at which time I told her I will pay the balance off. She said it was fine because the TV was almost paid off. I did speak with Laura again and ask her how much it was to catch my TV up to the 15th because I had not received the check.She said $128 this was on the 13th of August. On the 14th Ernest and Rosendo showed up to my home while I was sitting outside talking to my supervisor on the front porch. I jokingly tell him Ernest he can’t have the TV. He says if you don’t have my money you don’t have a TV. I said look I will pay you tomorrow! I just deposited some money. He says well I need $148 now. I asked? $148??? Laura said $128. He says ok well $128. I told him I may have $100 in my wallet. he says with those eyes I know you have more than $100. What does that mean?? No reply. I’m looking through my wallet and he tells Rosendo go get the receipt book. I told him all I have is $80 bucks. I’m keeping $8 for gas so I can get to the bank. He says no I want the ones, too! This guy is a jerk. He embarrassed me in front of my boss now she is questioning my integrity. Not to mention Ernest returning on Saturday evening. I have a sick child. My son can’t sleep at night so when he sleeps it’s precious. Ernest is outside banging and calling my name for me to answer the door. He scared the Heck out of my son. My son is medicated and didn’t know what was going on. This is not the first RAC-Beeville comes to home acting foolishly. I just can’t believe how I have been treated. I started to go to the news paper and tell people not to use RAC. RAC-Beeville has always worked with me not against me thats why I have used them so many times. Laura is awesome. She knew my situation especially with my son being home now. No one needs to be harassed like this. yes i have fallen behind in the past but I have always caught up and paid out even before the agreement ended. Ernest needs to find some compassion especially for loyal customers as myself. I have never been so shamed or harassed in my life for being late on a payment. Now it’s affecting my son. I can’t even take him outside to get fresh air for fear that they will come harassing and threatening to take my TV that Ive been paying on for 2 years again just so they can make a quick sale. please help if you can. or I will need to take further action
I’ve just bought a fridge from rac I yucca valley ca. It started to freez around where the ice drops into the door. I had it serviced. It was gone for three weeks, it came back and the problem wasn’t fixed. I had rac take it a second time, gone for two weeks. Now it’s leaking water inside the door. I was told they can’t find a problem with the fridge. What should I do now.. I paid a good amount of money for this fridge and now I’m stuck with a leaking icing up fridge. I’m very unhappy with the way I was sold a broken fridge and no offer for a return or new fridge. Very bad service.
Scott Dunham says
As a former manager of ras you can request that they switch out the product.
NICOLE MCCARTHY says
THEY ARE THE WORST COMPANY EVER THEY EVEN ASKED ME IN CAROL CITY FL THAT LOCATION THAT I WAS PROMISED TO HAVE AN HDMI CABLE AND MOUNT IT SINCE I WAS DISABELED AND I HAD A SMALL TV ON A VERY TINY STAND AND NO ROOM THEY SAID ITS NEVER DONE BUT THEY WOULD JUST THIS ONCE. I TOLD THEM I GET MY SSI CHECK ON THE END OF THE MONTH SO I WILL BE MISSING YOUR GET A FREE MONTH SO THATS WHY HE SAID A SALES MAN OFCOURSE MENTIONED I WOULD HAVE IT BECAUSE OF THAT AS A COURTESY. NOW, THE SUPERSVISOR IS NASTY SAYING OWE YEAH GIVE ME 720 DOLLARS IN AN EVENVELOPE AND WE WILL GET YOU YOUR CABLE BUT NO WALL INSTALL ITS HORRIBLE HE CALLED 5 TIMES JUST TO MAKE THE SALE BUT DOESNT CARE AFTER 1 OR 12 HRS TO PICK IT UP AND I KNOW HES MAKING A PERCENTAGE THAT EVEN IF IT GOES BACK HE GETS HIS MONEY I THINK ITS DISGUSTING HES BE REWARDED FOR HIS RUDNESS HE EVEN TRIED TO GET AN EMPLOYEE FIRED FOR NOT GET ILLGAL MONEY HAVING NOT ANYTHING TO DO WITH rac JUST FOR HIS POCKET. I CANT BELIEVE CORPORTATE ALLOWS THIS. I SICK OF THIS AND EVEN HAD A CRAPY UNIT THAT I PAID FOR APC FOR A LONG TIME WITH OTHERS AND NOW THIS IS HOW I TREATED AND THEIR WAS NO DISCOUNT I DONT EVEN GET PROMISES MADE IF HE HOLDS THE CABLE HOSTAGE WHICH HE IS BECAUSE HE SAID HE BE BY AFTER I HAD THIS TIME TO CALL AND SAY BRING THE CABLE YOU NEVER BROUGHT AND HIS RESPONSE OKAY BUT HAVE MY MONEY IN THE EVELOPE YOU ALLOW PEOPLE TO BE FORCED TO PAY ILLGALLY . I CALLING BBB ON RAC. HOWEVER YOU KNOW THAT SAME DAY THEY SENT SOMEONE TO PICK IT UP FAST BUT NOT ONE TIME TO GET BRING MY CABLE I HAD IT TWO DAYS OR 1 1/2 DAYS THEY MAKE ME SICK. I WANT TO GO ALL THE WAY WITH THIS. BRIBES ARE OKAY . WHATS THE MATTER WITH YOU PEOPLE! YOUR SICK!
To whom it may concern;
I was pulling out of my road in drexel, NC today and I noticed the Rent A Center van across the street in the parking lot of a convenient store. The driver of the van made to quick exchanges with another man in the parking lot and then they both took off quickly. I know these boys at the morganton store are doing a lot of illegal things since they took over that store. That store has become a joke. I will not shop there anymore.
Please take care of this and wipe that store out.
Daisy zapata says
Rent a center in waterbury ct 06708….took pictures of me and my kid and my plates from my cars while we where in the side of the street fixing somethimg under my car saying that we are the people that have they stuff just because we where in front of someone house he kept harassing us in front of my little kids…unprofessional and in top of that he spoke to the owner from the house and told them but he kept taking pictures of us he also made a false accusations said that we hot the van mean while the car was off the whole time he came to us to harrse us we when to the cops and made a police report is illegal to take picture of little kids…he could be a child abusive who knows CHRIS FROM RENT A CENTER IN WATERBURY….WE CALL THE MANAGER NAME CARMEN AND SHE RESPONSE WE COULD DO THAT WE SPOKE TO THE COPS AND NO THEY ARE NOT ALLOW TO DO THAT I GUESS THEY BOTH CHILD PREDATOR BESIDES THAT I HAVE CAMERAS they go thru my mail they broke one of my window and my side door screen somebody needs to stop them
Aaron Wood says
I am complaining over the mountaineer boulaverd rent a center in charleston wv i got a phone frome them yesterday a galaxy note 3 was super excited tmabout this phone however it wont charge so i thought it was the cord so i went a picked up a new one it still will not charge so i called the store several times and they said they had deliviers in my area and i would have a new phone by end of business today they closed at 6 today i havent received a call from them all they did was gave me a run around so im stuck with this phone until at least monday i guess its lawyer time since they cant do their f-ing jobs
Anderson Russell says
I am coming from St.Louis, MO. The reason I am contacting you us because of your saint Peters location, within the regency parkway plaza. Despite all the bad experiences I had dealt with rent a center, this by far is the worst. First is customer service, associates were fine it was the manager who seize my service. She was rude, disrespectful.. anything, you name it. She was that! She didn’t want to deal with me no one bit. Refuse to solve my complaint, this company needs to listen to it’s customers
Suzanne Daniels says
I bought a whirlpool washer from rentacenter on bellefontaine avenue Lima Ohio and haven’t had it paid off a yr and the pump went out in it. Well we sent it back to them having to pay for the repair and mind you it was 140$ well then its time for my washer to be brought back and it wasnt even my washer. Model numbers or serial numbers didn’t match so basically paid 140$ towards someone elses washer. So yes I checked my receipts And my pictures of it and sure enough I knew someone has made a
mistake so yes the next business day I called rac up explained the situation that the washer in my home wasn’t mine so a mix up happened and my washer will be here on Monday. All in all the manager tye is alright.
Kristin Tyler says
WORST PLACE OF BUSINESS…. I decided to do business against my better judgement. I asked them to come and pick up their furniture because I no longer needed their service. My original furniture was coming soon. I am now paying storage fees because rent a center refuses to come and pick up their furniture from my place. I’ve set up numerous appointments for pick up and they have yet to show up to any of them. Not a single phone call, but they have no problem charging a close account. I made my last payment and requested for the items I got from them to be picked up and they have yet to make the effort to pick it up. So now, it’s time to take different measures. I shouldn’t have to go through this kind of aggravation and the guys that work their are absolutely disrespectful and beyond rude. The furniture I originally requested was never sent to me. So I bought the furniture I want and I still can’t get it into my place because Rent a center refuse to do their job appropriately. I am at my wits end with these people. DONT DO BUSINESS WITH THE RENT A CENTER ON PULASKI NEAR BELMONT OR ANY RENT A CENTERS FOR THAT MATTER.
laura pointon says
I am from charleston illinois l have done business with rent a center since1988 never again in fact we are getting a lawyer to sue them for falling on their property and a chair we are paying for thats falling apart this is the kicker they say its from shampoo the fda saidthats a lie cause if its destroyed a chaair it would seriously harm a person the fall was weather and no service for handicapped when l contacted them they said oh well that happens great service
I am complaining about the lowell rac .they were so rude to us.they just lost our business we are going to pay for the stuff but far as us getting more stuff nope.so rude.never again
Anthony Serra says
I wanted to send a big shout to Kurt and his team at the Pittsfield mass 01201 the team and Kurt are great they have the best service skills and know there products.
The worst place ever! I can honestly say that this is the worst dishonest company around. I walked into Mors Furniture to purchase a mattress. I had the money to pay the whole amount which was $2200. The sales person persuade me that it would probably be better if I just signed up for a loan and make payments and save money. My fault that I did not listen to my instincts and went with his option instead. I got approved and was told my payment will be $200 a month and my total with interest is now $2400. I made a deposit that day of $400; $200 for the first payment ; $120 for delivery and the rest in taxes and fees. I had a deal to have an option to pay it in 90 days and all my payments each month will be towards the bed. I now have made a total of $800 in payment and told the supervisor what is my option if I don’t pay it in 90days. He stated verbatim your amount for the bed wou7ld just be $2800. Now all of the sudden the true scam of it all came out, he told me that the payments I have been making monthly is for renting the bed and I have 2 months to pay $2400 or it will keep increasing. Moral of all this my bed that was $2400 is now basically approximately $4000. And looking at all your reviews your business will only go so far if you continue to scam people and hire rude people. No company that steps on hard working people will make it that far!!! When you this company is failing and finally gets sued I am not the one to laugh but you deserve it!!!!
This is a major complaint. I have worked with rent a center for 20 years and have never been treated so badly. I am dealing with your center in Tifton, Ga. I have been lied to on several occasions and received very poor service due to this. I bought a washer from your company and the warranty (which I was told would cover EVERYTHING) I sent it in due to the locking mechanism. Three weeks later I was told it would cost me 300.00 to fix it. It was not covered under the warranty. I was not told why. I told them to send it back to me with the Estimate and told they would have to get a copy faxed to them and would send it. I received my washer with a new scratch and no paperwork. I had to call twice to set up the pick up and three days and several call to get it back. Kim is the one who I worked with (she is the only one answering the phone. She had to talk to Marcus every time and would call me back which she never did. My washer is not fixed I have no idea what is wrong and now I have to have a private worker some and charge to give me a Estimate on what is wrong.
I have worked with Marcus and have never been treated so rudely. I needed to change my payment schedule and received nothing but grief. I pay by computer due to the fact I NEVER want to step foot in this store again. I will Never work with you company again. I have a washer that does not work, I have a few payment on another item and once that is done I am done. I can not believe after 20 years one store can treat someone so badly that they will never ever deal with you gain. Bit they did it. I will post this to BB and tell my family and friends about this. So I do not think I am the only one who will decide to never deal with your company again.
I rent from rent a center on east broad st. in Columbus /Whitehall they have an employee his first name is Chris and is very rude. I was 2 days late went in to pay for the items I have and because I only had 80.00 and not 86.00 because of a late fee he immediately said well just come and get the items tomorrow. so much for helping out your customers who have been helping to pay your paycheck every week .looks like I’ll be going to Aarons to rent some items .
X Customer says
Do not rent from rent a center on 5th ave. In Gary IN
Just like the city the workers are ghetto!! They have no people or management skills. Obviously corporate thought since the city is trash and ghetto let’s find some employees to match!! Terrible… I wouldn’t rent a extra day on my life from there!!
Katie eberly says
DONT RENT FROM RENT A CENTER ON 162 nd in portland or they start out cool and there are two employees that are great but they lie about stuff example i had three phones from them my bad i left them in s friends car then her mom took a turn for the worst and past i told them all of this and spoke to one of the good ones at least once a week but then my refernces started getting called and being told that it had been weeks since they have spoken to me and keep harassing them even though i have been keeping them up on whats happening. I called to complain mothing was obviously done because they keep harassing them even though they are talking to me and its the same story about how they cant reach me so not only are they liars but they have been forcing me to keep on a grieving family and yes my fault for leaving the phones in her car but their bad for being liars and unfeeling for people who lost a loved one STAY AWAY!!!!!!
I have been renting a smartphone from RAC and I dropped the phone. They sent my phone off to be repaired. They didn’t give me a loaner but they replaced it with the display they had in the store. My phone was damaged again and it had a black screen so I could not use the phone. I was told they only repair the phone once so they could send it off for repairs but I would have to pay for the repairs and I don’t get a loaner. I feel if I pay the bill and the insurance on the phone it should be fixed. Also, I went and paid $180.00 to get the phone fixed and to have them disable the phone to punish me because I wasn’t able to pay right away because I don’t get paid until the 3rd of July to make my payment. I didn’t believe my phone couldn’t be repaired, even if I had to pay a deductible that would have been fine but to tell me just flat out that they are not fixing it again was not right. I was not told they put this thing on my phone up front when Kendra did it so I think that is a problem it self because you have to disclose that kinda information to your customers. I would like to hear from someone soon. I know I have an obligation to pay my bill but what they did was very dishonest and wrong. I am going to pay my bill but I will be returning the phone as soon as I get my personal information out of the phone. I will not recommend anyone and I will never rent her again. I want to be taken off your mailing list and after I return your property I don’t ever want to here from RAC unless someone can fix this matter. I don’t expect anything to happen to correct this because this place of business feels as though if you don’t have the right credit or money they can treat you like a dog and get away with it.
Emma Forte says
I will never rent from them ,ever again ,the same problems every one else is having so am I they ran my blood presume up till I was at stroke level and had to go to the E.R.With very bad pains in my head.Irather not have any furniture then to ever be bothered with them.
I rented from the store in Rock Springs Wyoming. I had a washer, dryer and a stereo system. I ended up having to have some one else mail in my payments because I was unable to. Found out when one of the people came to pick up all my stuff that the full payments were not being made. I explained the situation to the employee. He told me they was putting all the payments to the washer and dryer nobe to the stereo. I had put a lot of money to that stereo. He took it and he and the manager Rose was mad at me cuz I wasn’t going to pay for it in full. Now I have an account with the Riverton Wyoming store. The people that work there went into the bar I worked in. Talked me into going back after I told them what Rose did. Then I found out she seen my account and red flagged it and now she is watching it like a hawk. I am about to take everything I have through Rent a Center back because of it. Seems to me all they want to do is rent it to you get as much money out of you as they can then take it back. Then rent it as new to some one else. They don’t want some one to end up owning it. If I pull my account the Riverton store will lose over $1000.00 a month. They can’t afford that loss. I want action taken on Rose from Rock Springs Wyoming and I want it done immediately. People that have had that done to them should get some thing back from it. Not a fake check begging for you to go back to Rent a Center!!!!!!
I tried sending an email to corporate and all it wanted to do was send it to the store closest to me. I have talked to an attorney and what is happening is harrassment and defirmation of character. Could turn into a law suit!!!
I am renting a flat scree form RAC have been for the last six to eight months. It has been complete hell, I’ve had my credit card charged twice for one payment and I’ve had my payment applied to the wrong account for another. Now I’m a couple of days late with a payment but when I spoke with the manager and told him when I could pay along with all late fees and other charges he told me he couldn’t wait. You would think they would be a little more loyal to their customers especially after having such bad experiences and still sticking with the company, but I guess not. I informed the manager that I will be returning the television. I see now why there is only one RAC in Dothan Al. Aaron’s here I come
Fort Scott Kansas R-A-C likes to charge late fees even when it is supposed to be “set up” in their computer for your paydays. I ALWAYS tell them when I will be in next and pay up to that day. It never fails that they say I am a day or two late. I called them out on it the last time and demanded they return my late fee. They did with no problem. I paid up to the 22nd and went on with my business. I received a email stating that my payment was due on the 18th so now I have a 4 day late fee.. I’ve almost got my $2000 washer paid off and hate to lose it but I’m done with their scam. I will never ever purchase another item from this store. Since Bonnie left this store has gone to hell.
carnerka sanders says
As a rent a center customer iam very disappointed in the way they are handling me with the furniture im currently renting..first off im highly unsatisfactory that on the day of purchase in delivering my purchase had to be pick up in set up in my home by myself me as a 7month old pageant woman..in at the time of pickin up my furniture in loading it into my uhaul the manager rick at the st.Petersburg fl location on central ave..s. mistakenly dropped one of my end coffee tables in bust the exterior..due to that mistake…on his end he verbally promise me that he would waive half of the rental fees intill he rick..could locate me another coffee table..i had to contact my boyfriend to come over n help me..unload in set it up in my home..due to companies policy…we delive. unload n setup..was not executed at my home..nor was their any of rent a center employees to help assist me with my furniture..it was jjust me in my boyfriend that unload in set up..in my home..in regard to this notification iam seekin that the rent a center out of respect n curiosity restore their good faith back with me..as their customer..
Sara Troxtell says
A few months ago I went to Rent-A-Center on Texoma Parkway in Sherman, TX. I leased a couch, love seat and a TV. Recently, I got behind by 2 payments because with bills, maternity leave and moving to a new apartment became too much. Finally, after the two weeks, I contacted the store to make the full payment. Calvin, the guy I spoke with was so unbelievably rude. He has no customer skills whatsoever. I don’t normally hang up on people because I consider it downright disrespectful. After this incident I decided that it would be best to just return the furniture because I did not want to be treated that way. Nor did I deserve it. So, I set up a date and time for them to pick up the furniture. Well, we ended up having a family emergency the night before they were suppose to pick up the furniture. So, I contacted them as soon as they opened the next morning to see if they could come get it in a few days when we would be back in town. (I know, I was behind in payments. But note, I would have made my full payment if they didn’t act like such a**holes) The guy, Calvin started to raise his voice at me and acting very rude. I even politely asked him to stop talking to me like that. And he flat out told me that I needed to make a payment, otherwise they were going to show up at my apartment anyways and pick up the furniture. Remember, nobody will be home. And then he proceeded to hang up on me! This store needs to learn major customer service skills. Have some respect who your people!! I know, people get behind every day. And it’s not like I was hundreds and months behind! And completely avoiding paying anything!! This guy needs to reprimanded and fired!
Deana Ellis says
I have a complaint about the Lebanon OH office. There is a female manager that is a complete XXXXXX! I called and made arrangements with Dylan today to make a payment on Friday. My husband has been in the hospital the past 2 weeks so I have been going back and forth between the hospital and home. She said she called the hospital today and found out that my husband was not a patient so she called back and left a nasty vm demanding a payment today at 6:00 PM. I work in the insurance industry HIPPA guidelines hospitals cannot and do not give out information! I do not like being called a liar! I will make my payment on Friday when I get paid of the amount I agreed to pay with Dylan at 4:00 today which is 184.00. I do not appreciate her calling and demanding a payment again after arrangements have already been arranged! This is not the way to keep customers! I will let tell everyone I know not to use Rent a Center for their needs since they have RUDE people calling and demanding payments when arrangements have already been made! I want a contact back from Corporate! I will also contact the media about this matter if need be! This girl needs to lose her job! They call 4 times a day to each of my phones demanding payment. I was also told today by my neighbor that they sent someone to my house! I am Fed up with this! I WANT A CALL BACK FROM CORPORATE!!!!
I am having the same issue. My daughter has been in the hospital for 27 of the last 30 days I have called letting them know. The message I have more less called me a liar. So now they are on my time I am not going to go out of my way to keep them in the loop they will get it when they get it.
I am beyond frustrated with my rent a center experience. I first signed a least agreement. When the two delivery men brought our items, one of the workers thought it would be nice to steal my cell phone, without anyone seeing. A week past we made our first payment. We found out the rent a center worker had my phone!! I called the cops and they picked him up at the house. I felt so uncomfortable in my own home knowing this man done this. My fiancé done a background check on him and they showed he just moved in from another state and was involved in home robberies from there. It made us so upset knowing that rent a center would hire someone like that to go into other homes. The store manager called a week later to let me know my second payment was late. Nothing about his worker. We’ve made a phone call to the store manager and they said we can either keep the furniture or being it back. I’ve told them we want the furniture that’s why we started renting from them in the first place. I think it’s unfair I posted all of my pictures on my phone that’s the most important thing to me. Nothing can replace that. I’ve decided to get in touch with a lawyer to see what I can do, and I’ve told the manager that. With him knowing that he’s still called my phone, work, family. Came to my home, just harassing. I went to the rent a center to talk to the manager and it was nothing nice he was disrespectful, and just rude. Through this all and the reason I want to find a better resolvement, is no one was really understanding with the the customer service it was all about the money, even though I made my payment. I’m not happy I put my downplay net and payments down and now. Have to give back the furniture. How is that fair. While the man is out free and the company gets to keep in earned money. Rent a center is not at all worried about having any kind of customer service.
I am trying to find them on fb I will let you know please let me know if you find a number or fb page I am fb everyone with their last names.
CEO: Mark E. Speese
CFO: Robert D. Davis
COO: Mitchell E. Fadel
Jackie wills says
I went to the wynnwood store in dallas,I look at the bed room furniture
the roaches was coming out of those
dresser ,night stands.I hurried up and
got out of that store.
Rachel Foster says
Need someone to call me have a complaint.
Work here for rac for 7 years. Very committed and dedicated. My boss quit and I applied for his spot and sure enough the DM hired someone else who isn’t even qualified and worked for the company no less than 2 years. I busted my tail to get where I’m at and yet get treated like this. I know for a fact that it has to do with favorites at work which is not right. Don’t work here people. Ill be changing careers
Buyer beware. There is a center in Colorado that is violating most of the company policies, and rewarding employees and managers who violate these policies. Even the District Managers are aware of this store. But it makes the store either look more profitable, or make the store BE more profitable at the expense of the customer (not handling returns properly, mischarging, etc.).
Here again, the policies are there to protect the customer, not to abuse the customer.
That happens in Wyoming too
Amanda Martin says
Below is my former complaint and my new complaint against your South Boston, VA store manager, Tabatha.
Amanda Hazelwood MartinRent-A-Center
May 26 at 1:23pm ·
If you have a customer schedule a service call for a date you end up deciding to be closed it would be nice to receive a call informing this and offering rescheduled appointment. Happened to me and when I called this morning I was assured it would be done by a certain time only to get a call and say they will be at least an hour before they get here. Bad customer service from your South Boston VA store.
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Rent-A-Center Oh no – We are so sorry for the mishap! We apologize for any inconvenience and will make sure to notify management of your concerns. Thank you for letting us know. Have a great day!
Amanda Hazelwood Martin So your manager and one of her employees are at it again. I went into the South Boston, VA store yesterday to make my payment and to inquire on my washer since I was still using the loaner. Cookie, the employee for the store, told me they were showing it was the truck from where it was serviced and they would call me back when they determined it was my washer. This was at 10:30 am. I waited until 5 pm and no call. I had already explained that their early delivery time of 12-2 would not work for me since last time when they were supposed to come it was not until 2:45 and I was made late going to my job. When I brought up all my concerns about the above incident and this one to the manager, Tabatha, she made it out as if I was in the wrong.( Told me that they just got back from their lunch break and that they had until 7pm to call me back). I am sorry but most other businesses would call you back before 6 and 1/2 hours had past. Even if it was to say we have not had a chance to check but will let you know something soon. This is ridiculous and when I told them it was a good way to lose customers Cookie, the employee, and Tabatha, the manager, just laughed at me. My husband and I ended up getting our washer by loading it on my truck, bringing it home, and returning the loaner to them all before 7 pm. I promise you this I will not be doing business here again as long as this place is run by people like these two that have no concern for customers. It is just so said that we don’t have anyone that works to make sure the customer is taken care of. At any given time you go to this store you will find the employees taking a smoke break or just sitting around doing nothing.
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Jessica Carpenter & Leonard Powell says
I was renting a washer from rac in Ripley wv and the one worker Jamie came into my home with out me being there no one was home,welcomed himself into my house n took the washer. Ain’t that breaking n entering. Yes I was 28 days late but they never called in said we’re coming to get the washer can u be there…
They just go in and take it. I’m doing everything I can to get this Jamie guy in trouble. We are in the process of moving n the only way for him to know that was by walking into my house n taking the washer. And then he leaves my back door wide
Pamela Stednitz says
I rented from rent a center and We were told the computer we were renting was reconditioned amd then after we paid it off the computer broke I was toldthat they could do nothin for us because we did not pay the extra for a warrenty. Ee took it to best buy an they found a virus that was on the computer for 2 yrs before we recieved it. So this reconditioned computer was not reconditioned or cleaned out we paided a lot of moneyfor junk. A friend of mine recieved a bed set from them and it hadbed bugs. Another friend had roach eggs in a dinning cabinets she paid for and when she called the company they said it was her falt she had roaches. I will never rent or let a friend rent from them again
candi wilkins says
I am writing on behalf of good friends of mine who are getting treated wrong by your company and I do not think it is right. The store in north myrtle beach south carolina who has the manager of a man named Tyrone, refuses to give them the ownership certificate for a gaming computer that they paid off in full over a week ago. They have called and asked the manager Tyrone numerous times for the ceriticate and he promises them to bring it out and he will not do it for nothing. He refuses to give it to them. Can you please help them to get what they rightfully deserve and paid for? These friends of mine have spent tons of money and have already paid of numerous items from your corportation and to be treated like this is uncalled for and outright wrong. Tyrone knows just who I am writing in reference too and I feel he is doing this on purpose to them as they no longer will rent from them because of the way they have been getting treated (like enough bugs from a game system that it caused them to have their home exterminated to rid them of the roaches and bugs) yeah, gross!
I am very sorry to hear the people having trouble with their RAC. I have always loved my store and it’s staff from the manager on down to the delivery guys. I feel very fortunate that my CG store here in Arizona has always done everything they can to make me happy, and I know they treat every other customer the same. I’m very proud of the job they do.
cecil miller says
I have rented off RAC for about 12 years. i am a KJ / DJ And had a dj system rented. i bought a house and was short on making payment.i had them to come pick up the unit and hold it. the boy that came said they would put it back and i could come get it. i called and told them i was getting it back and they kept telling me lies they didn’t keep it and now i’m out off all the money i put into it, the store is located in XXXXberland maryland,,,,,don’t rent off them ass holes, go to arrons rental
Brandon h says
The Muncie IN office needs a whole employee change the manager clearly let’s his employees say what they want to the customers rude and VERY unprofessional telling everyone to not go to Rent a center!
We rented a bedroom set and living room and made a payment arrangement. The man took my card info and yet. No payment taken when brought up to the manager we were told that not only was I a liar but my card info was never taken.. and then he proceeds to raise his voice at me. Sorry got him no where I told them I was out of town but was going to make a time to come get it and be done with rent a center . He then told me he would be getting the furniture that day! I’d like to know how he can threaten and get away with it. If my home has been entered law suits will be filed Mt Rico
Martha Valentin says
i rented 3 Beds back On June 3 rd. 2014 and made all of my payments for the 12 month lease and On Aug. 2014 my lease was started over as if it was a whole new lease for the same 3 Beds for another 12 month lease and now they want me to pay another two months which would make it a 14 months on 3 Beds that was suppose to be on a 12 month lease? WHAT A REAL RIP OFF SHAME ON YOU RENT A CENTER!!!! SHAME ON YOU TRYING TO TAKE PEOPLES HARD WORKED MONEY JUST BECAUSE THEY CANT AFFORD TO PAY FOR THINGS RIGHT OUT AND PEOPLE ARE MADE TO MAKE PAYMENTS JUST TO BE ABLE TO GET THE THINGS WE NEED AND ITS TWICE AS HARD FOR A SINGLE MOM OF TWO WITHOUT ANY HELP FROM THERE FATHER ? I DO WHAT I HAVE TO DO FOR MY KIDS SO THEY DIDNT HAVE TO SLEEP ON THE FLOOR ?? SHAME SHAME ON YOU RENT A CENTER REMEMBER KARMA IS A XXXXXX .WHAT COMES AROUND GOES AROUND!!!
Jim lane says
I’m sorry to hear what rac is doing to you good mama.shame on them! I will never do buisiness whith those XXXX’s again. Calling me the day the payment is due looking for their money. I work nights and they wake me up calling. I wonder if they would like me to call their homes when i get off work at 3am
Lisa Greenway says
I have Rented for RAC for a couple of years now… Here now that I do not rent from them, but my father in law does. Which we live side by side. RAC came to his house about a month ago to collect money and on their way out they had hit my youngest daughter’s bike. Which where it was i could not even hit, but they did and they could not even get out of the van and come tell me that they did and apologize for it. So I called the store that they where from and they sent someone out to take pictures and said that they had to file an insurance claim on it which i can understand. They said it would only take a couple of days and they would make it right.. Come the 18th of this month it will be 4 weeks and I have called the District Manager of this store and even went above his head when i did not receive a call from him with in 24 hours like Corporate Offices said to do.. I just called again today and still nothing.. My 4 year old daughter can not get out and ride her bike because RAC drivers can not pay attention to where they are driving… This is not fair to her at all… I dont know what else to do.. I am about to pull my hair out with this… I mean the store manager has even told his employees that he replaced them and he has not her bike is still sitting on my patio.. Anyone have and suggestions on what i can do?
I ordered my items in February and they just delivered everything to me 2weeks ago they keep calling my phone 10-15 times a day for a payment never offered a week or two free for me having to wait as long as I did calling a person numerous times will not get u anywhere. I chose to pay monthly don’t keep calling my phone and harassing me it’s ridiculous. Everyone is rude and not polite at all they need to be reported my office is in Alexandria Virginia on littleriver Turnpike.
fifi collier says
Keep calling corporate office no one is available to speak with Robert davis mitch fadel Christopher korst unfair practices trying to keep single mother with handicap kids n a bind initial bill 1489 paid 750 called to pay off balance now they telling me I owe 1300 not fair want to talk to ceo of company
Around august last year got a washer and happy with it BUT we get behind now and then and ALWAYS catch up but if I am not even a day late sometimes the phone calls start AND WHEN I AM AT WORK I DO NOT ANSWER PHONE BECAUSE I AM NOT RISKING MY JOB FOR A PAYMENT OF LESS THAN 30 DOLLARS and haven’t even listened to the numerous voicemails that have been left and my girl tells me they are coming to the house now that sounds like HARASSMENT bordering on INTIMIDATION and if it keeps up I may look into legal action, have a pleasant day !!!!!!!!!!!!!!!
Hey did you ever get legal help because I’m having issues with RAC right now and it’s driving crazy. They told me to pay them $1028 and they will charge off account or pay $450 to start my payments all over again so by the time I’m done paying them off I will have to pay another $3900. That ridiculous my bed was about $2500 I don’t want to do they call me non stop If you can help me with any advice that would be awesome.
i have dealt with rent a center in arizona and north carolina monroe store. the ppl in monroe are rude, unfriendly, and the worst customer service i have ever dealt with. the manager michael is arrogant and could care less about his customers. every month my payment amount changed. i finally went into the store to find out why. he wouldnt even come out of his office. Dothea helped me and if it hadnt been for her you would have lost me as a customer for forever!! i am now stuck with $375.00 in ctedit that apparently i cannot use!! each time i tried to use it they said No.
will be returning my equipment and strongly advise ppl to go elsewhere !!
I have been using Rent-A-Center since 1989. Never in all those years have I spoken to someone so rude and unwilling to help. I got a laptop from the Millsboro Delaware store. I was almost paid in full and I moved to Dover Delaware, about an hour away. I went into the Dover store to get a new sofa and love seat. Since I had an open contract with another store the Dover store asked if it would be ok to transfer the computer account to Dover from Millsboro. I said no problem. Well it was a problem. The Millsboro store manager was rude. He said you owe this store that money and you can get your new sofa when this account is paid in full. I will not transfer your account. I just paid off the computer but I have had the sofa and love seat for a month because the Dover store, who by the way, knows my name every time I come in. And it is not just one employee, it is all of the employees who know my name and greet me when I come in. The Millsboro store manager needs some customer service training.
So when did rent a center. Start letting employees. Use their van and truck to move all of there belongs.
James & Sandi moye says
We have been renting from your Delray bch fl store #2676 and I have never been so disrespected in my life!
I get calls every hour on the hour from Jose who does nothing but yell and threaten me how fellow employees can’t believe what they are hearing I have 4 weeks left on my tv and he treats me like I’m a piece of s–t I am sorry but I work in customer service and if my boss ever heard me talk like that I would get fired on the spot my husband called him back to ask him what his problem is but he is so spineless he ran in the back room like a little XXXXXX I really hope something is done about this as I am going to the BBB on Monday morning
susan rinker says
I was very disappointed in the washer dryer set I recieved from your store in Gainesville fla, The washer was nice, the dryer had alot of black marks, pet hair, and dirty, the grate was very dirty. I took alot of pictures. I called Buddys the next day. And brought a brand new set for 83.00 a mth. I was paying Rac 136.00 for a used set, and recieved that nasty dryer. I also paid 150.00 on my first payment. My choice, wanted to pay it off in three months. I hope I get all of my money back, since they were unhooked the very nite I recieved. Them.
Ive been buying from Rent a center for 5 yrs and because your 1 or more days late, they charge you an additional week that you hadn’t had the furniture for ans still think they have the right to say your behind on payment. If your paying an additional week as a penalty for paying late then how are you behind?….very bad customer service! Once I pay off my furniture I will never again get anything from Rent A Center let alone refer anyone to buy from there.
Rent a center corporation is full of it, all the way around. Sacramento manager Hecter is full of it, the threats doesn’t bother me you need to be trained on professionalism. Your district manager Denise/Danielle what ever her name is. You don’t resolve anything I admit your more professional yet you doesn’t listen. I’m talking to you and your comment is “yeah well”. Your a joke. I asked Erick at corporate to speak with the regional manager and he says no.
Why do you have this in place?
I will make sure my friends and family never ever deal with you.
Jessica Lehmann says
I just want to start off by saying how i didnt like the dirty looks i was getting from the manager. I ended up passing on taking the couch i decided i couldnt do it right now and all i got was dirty remarks and again dirty looks! I refuse to ever go into the Hyannis, MA store again! The whole time i was there i felt very unwelcomed and uncomfortable which i dont how people like that can get away with not being talked to about the way they treat customers! I dont recommend anyone going there unless you want to be treated with disrespect and i would like someone to email me back because if no one doesnt there will be problems!
Hello i am writing because i am pissed i was renting a 70in vizio smart tv and a sterio system i still owed 3,000 on the system my tv was paid off they came to my home and took my stuff they hurrassed me and my refrences i am in the prosess of filing a lawsuit against yall for my tv so before this gets out of hand i would like someone to please give me a call at 979-418-**** ASAP
I have rented from your store since November 2014. I have paid on time every week and this is the first time that i have need 4 extra days to pay my entire bill and on top of that i out $60 on my bill that is normally about $120. I am a little offended that there are people that go weeks without paying their bill and Hermon made me pay more which left me with $2 in my account for the 4 days. You guys treat good customers wrong, Maybe the good customers should go else where.
joey zalud says
My girlfriend is buy a smart phone from rec a center in north Platte Nebraska they keep harrasing us both over a payment that has been made and there trying to say we never made the payment I ask for the corporate number and the lady said she didn’t know it!! So I think something needs to be done about it but I don’t know who to contact for this problem
joey zalud says
Please call me at 308-660-**** would like to Make a complaint…
kim page says
I was physically assaulted by one of your employees. he is the general manager of a Philadelphia store on Frankford Avenue. whoever reads this I would like a phone call back because I have tried number a number of times to contact the corporate office. my number is 267 dash 455 dash ****. if I don’t get a phone call back within the next 24 hours I will call a lawyer and have you guys sued for personal injury and harassment.
Virginia Havea says
I have been buying stuff from Rent a Center in Sunnyvale California for 10 years now. My recent purchase is a computer and diner set which I paid off and is still paying for a living room set and a 65″ TV. Twice in a row now, there has been issue with my account. They “promise” me that they will look into it and will call me back in an hour or two. I waited a week and call them back, they charged me a fee which is not my fault but the workers there. Recently, I call to make my payment and it was $150 extra from what I have been paying. I asked them why, they said there was two maybe three charge back on my account. I told them I have been paying everything and it doesn’t look like any payment was put back into my account. I have been calling them and they kept telling me “give us an hour or two and we will call you back”… Well no one has called me back. I told them I will not make any payment until I know what’s going on. I called again this morning, and the guy I talked to said I need to call my bank because its not their fault and they have nothing to do with it. I’m at the point where I was to hire a lawyer to handle this, the remains balance on the items is less then $1000. I HATE this location. They can’t help me, I have been a customer for 10 years and they keep pushing me to the back burner. Someone needs to get back with me, because I feel like Rent a center is stealing my money… Or should I contact a lawyer…
Charles McNally says
I rent a bedroom set and smart tv from a location in the zip code 10468 the store manager Angel threatend me numerous times saying I better watch out the next time I visit the location , which I stopped I have been paying my bill every two weeks online. They call me 3-4 times a day to remind me my bill is due soon it’s harassment I have filed a police report for harassment and about his aggression as well. I refuse to pay my bill until someone from the corporate office returns my call or email. It unprofessional and illegal business practices! Tel: 646771****
I will be honest this company has the worst customer service. Most of the people are rude and are border line harassment. They show up if your two days late and I have even called them to let them know ahead of time. They proceed to knock and pound on doors and have gone to lengths to go up to windows. And have threatened to show up to my job. company is probably the worst I have ever seen.
Diana bello says
They are urgent to call for payments but once something is going on they won’t be that urgent and yes im always on time with my payments but this time i won’t be paying for my refrigerator which is not even the one i purchased thanks
Diana bello says
Hi is been almost 2 months and they took my refrigerate which i payed new and they took it to fix it cause it had some problems and they send me a messed up one which it has dents and scratches so i will not be paying for something that i actually payed new and got something messed up and they told me that they were going to bring me back my new one once the issue was resolve and im still waiting so as of now i won’t be paying thank you and hope to hear from someone soon….
Im a longtime customer and I recently ordered a couch almost a month ago and the store still hasn’t received it and tells me they have no idea when they will receive it to be delivered to me! I have had an empty living room for 3 weeks now, and would like a date please?
who are your home office can i contact about a legal issue with some product?
CALL ATTORNEY GENERALS OFFICE IN YOUR STATE. WATCH WHAT HAPPENS… I PROMISE YOU WILL ENJOY IT. GO GO NOW CALL
Tashona Joyner says
I purchased the Note 4 from RAC on February 9 2015. The total cost of the phone was $960.02. Almost immediately i started having problems with the phone. The wifi wouldnt work properly and other issues that i didnt have with my Note 3. I called and spoke with Mike who works at the store and he informed me that since the cost of the phone was so high, that only the District Mgr Noah could offer me a refund which was supposed to happen on Monday March 2, 2015. When Monday came I called the store again and spoke to Keri and she said she would have to call Noah to see what to do. She never called me back, so when I called the store yet again Keri told me that Noah said that there is a no return policy on the phone. No where in the store nor did they tell me that when I purchased the phone. My receipt also does not have a no return policy stated on it. I informed them that I would be contacting the Attorney General to file a complaint and sue if I have to so they later told me that I could come in and return the phone. As of yet I still have not recieved my money because everytime I call or go by the store they say they dont have enough cash on hand to return my money and they cant open the safe. Im getting fed up. My next step is to contact corporate because this is rediculous.
paula passmore says
I have a complaint I am renting a tablet and had problems with my key board so took back to the store to be repaired they have now had my keyboard for two months. So they call me up because I need to make a payment on it. So I ask them about my keyboard and they say well do you know what guy you talked to and then they tell me let me check into it and I will give you a call no later than tomorrow and of course my payment is do and once again calling for payment. But not once did they call me and tell me we found your keyboard. So I guess will just turn it in when back with vacation and not make anymore payments untill they get my keyboard.They waste no time getting on the phone and calling for payment when its due how bout getting on the phone and finding out where my keyboard is.
Lisa Schreiner says
I have been doing business with the Tillmans corner office off Highway 90 in Alabama. For many many years. First on Jan. 22.2015 I asked the Manger how much was left on my washer and dryer and was told by the manager 7weeks!! I said OK good last week then 27of Feb 2015ms.t told me no I have 7weeks left now OK how can all these week I’ve paid just disappear. Where is my money my washer n dryer should be pd off now but oh no I still have 7 more weeks the same 7weeks I’ve been paying since Jan 22nd this is a scam. I Called the bbb today and filled a complaint tomorrow I will take all paper work and conversations to my lawyer and let him handle this price gouging straight up. I’m done with it. I’m done with them. Been. Telling for 4monthes the was needed servicing no one ever came so funny but they will bang my door in if payment is late!!!! Can’t wait to see my lawyer!!!!
Lynette Simon says
I am experiencing the same thing I purchased a bedroom set from colortyme in March of 2013 that was bought out by rent a center in November of 2013 I have been having nothing but problems since. I have purchased several items from the prior company with not a problem but I have had nothing but problems since these people have taken over. I was making my payments on a monthly basis and all of a sudden my checking account is being drafted for payments from them I did not authorize. According to them they did not do it but my bank had all information where the payment went and store location. I continued to make my payments the more I paid the more they called stating my account was due. Long story short everytime I paid the price went up and up at the end of the contract which was due to be finished in January of 2015. But they are still calling and harassing me for payment that should have been done. Every couple of days the price seems to go up I was told that my pay off was like 193.00 and a couple of days later it went up to 234.00 these people have came to my home and collected money and left a hand written receipt but the payment never shows up and then I’m being called to make another payment my family has been cursed at and lied on by several of their employees. I have been ill for going on over a year battling cancer in and out of the hospital and these people were informed of that but even in all of this I still found a way to make my payments to them. I have hired a lawyer to look into this I have requested a history of my payments from the start of my contract until now and they refused to provide me with this they say everything is in the computer if so it can be printed out and sent to my address but I was refused this to see the activity on the account.
Please excuse my Rudeness however I am beyond ANNOYED…Have now had to throw out $6.00 in milk a beautiful pork roast of $6.32 spoiled and the butter almost warm now.I had to put the Frig on the Coldest setting today.
The Gasket====The Actual Magnet at the Bottom is shot.
Now this has been an ongoing situation TO ADD ALLLLLLLLLLLLLLLLLLLLLLLL INCIDENTS
Finally got the guy to come out and look at it…He called back in and confirmed this at the store.Went back and order it and I had to keep calling…Finally oh yes it is in..LIE>>>>It was a new Gasket for the Freezer…
Now again reorder and still as of today nothing.
Called store and I always have the Displeasure of Speaking with one gentleman and I outright told him tired all the BS THE EXCUSES SOMEONE OWES ME $6.00 and ready to stand out front and boycott the store and YES HUNG UP ON HIM
What is the problem do not have money to throw away now can not do any shopping and can not have any milk in house now…
PLEASE not asking for much am I
You have no idea how much $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ we have given to your company
Not my best in stating FACTS being BEYOND ANNOYED and holding my tongue
Rita Grelik says
I have been loyal customer since 1993 I have furnished 2 homes with your products. I have referred a lot of people to your company.. The events of this past year had me pissed the f—k off. Last year I got a tv and stand and the store people wad rude so I had to file a complaint and my stuff was delivered. I have been paying $137.00 every month over the phone and on my charge card. Now on 2/18/15 I called as usual but wanted to take advantage of the early buyout for $228.00 but now get this I can’t do the buyout over the phone. What the F–K I have been paying this way all along..now I live over 6 miles away from this store I don’t drive and it’s a storm and minus 20 to 30 degrees. I did not want to argue so I just paid my month but I want you to know that as far as I am concerned I am done paying. Your company wouldn’t let me buyout over the phone so I feel that they are trying to make me pay for 2 more months and that’s not happening. I know how this works. Your company takes advantage of people such as myself, I am on a fixed income and I will not allow anyone to take advantage if me. I live in Buffalo New York the store I am using is in West Ferry and Grant Str. You people need to get it together you are not the place for people like me can go.. U need to take a good look at your policy’s. Ooh and just so you know social media is a great means. I will also be filing with the BBB cause I do have your employees on tape telling me I cannot pay out over the phone….
Rita Grelik says
I have been a loyal customer since 1993 I have bought many things for two of my homes and I have referred a lot of peoe but in all the time I have dealt with them this past year has been bad. First I had to file a complaint to get movement to obtains tv and stand. Now I have been paying every month on time $137.00. By phone on my charge card. Now get this I called 2/18/15 to buyout my tv and stand for $227.00 and these folks tell me I have to come to the store to do that. I can’t do buyouts over the phone. Now mind you I have been paying by phone for a year. I had to make my monthly payment of $ 137.00 but what that is ripping me off now the rent a center that has my account is over 6 miles from me and we are in a snow storm. I don’t drive and public transportation is all I have. I am on a fixed income and these MF’s are trying to get the most out of me… Just letting you and everyone know this is my final payment and this is done. I will no longer use your company. I will no longer refer anyone.. And social media is a mean thing. And I am also letting the BBB know. Not all of us can afford this. I cannot believe that over the years your company has just gotten so bad you know you are not the only place we can go. Your arrogance astounds me but I am done…
Patricia chessier says
My complaint is I have always rented from you’re company and I have never had any problems before so my daughter wanted to get me a couch which she did and she paid it off. Next thing I needed was a dining room table. We decided to get the table from RAC this was 3 weeks before Thanksgiving I called the store about 4 days after I got the table and told them that two of the chair’s was coming apart so a few days later some one came out to see if they could fix it. We were told that they couldn’t be fixed and some more will be ordered. A few days later while were waiting on the two chairs one more chair came apart. I called them back and told them they said well we are just going to get you four chairs now here it is February and I still haven’t got the chairs every time I would call them they would say we have them coming but you’re payment is due and I will make my payment if I am late I pay the late fees. I still haven’t received any chairs yet but there still calling for their payment. No one has tried to accomodate me or work with me about my payments. When family comes to visit everyone has to sit on the couch and at my Kitchen table to eat because we can’t sit a the dining table. I told them I was not going to keep paying for something that I can’t sit at and eat so I i told them that if they couldn’t work out something with me then they could come and get the table back and i was going to Aaron’s where I have an account with some bedrooms sets. Their in a hurry to come get the table but they couldn’t be in a hurry to bring the chairs. I didn’t want to go this route but they haven’t tried to work with me you have two people at this store thats pretty nice but you have one that don’t know how to talk to people and he is supposed to be one of the managers at this location. His name is Dana you all need to give the position to the girl name Melissa or Missy. This store is located on Chicago on Kedzie. If somone would have tried to set up some arrangements with me then I would have tried to keep the dinette set.
Devora Brookter says
I Was a faithful Rent A Center customer. I have been renting from 1990’s and I have never had a problem with them. If have spent a lot of money with this company and have love the customer service that I used to receive. But I went to my store here in Los Banos, CA and the new manager Patty is the most rude and unfriendly person I have met. I brought a friend in you would have been a new customer and she need a new refrigerator and this person acted like we were bothering her and that she had better things to do than help us.
Every question that we ask her in regards to different products that we were intersested in she huff and seemed to want us to get out of the store so she could do something else. Then my husband went in the store and she didn’t even acknowledge him and just went into the office and after a few minutes someone else came out and they didn’t seem to want to help him. He left with out purchasing anything. And the other day I went in to give the store workers the benefit of the doubt. But the person came out and seemed to not want to help me, but when I told him my name and he looked it up became very friendly and helpful. But when the store manager Patty came out she did even acknowledge my presence and walk by me like I wasn’t there. And I was look at purchasing a computer and a new bedroom set. The friendliness that was there before is no longer there and I will now be taking all of my business to Aarons. The seem to want the customers more there. You guys need to vet you people better because you are losing customers because of horrible customer service. We now no longer recommend you guys to any one of our friends because I don’t feel right sending them somewhere they will now receive the good customer service. I can’t go somewhere I seem to just be an chore from someone. Sorry I can’t go in the store anymore with the crew you have a beter crew.
kelvin beard says
hello my name is kelvin beard i like to put in a compalnt if some one can call me today at 816216**** tyvm have good day byeee
Natisha Burnham says
My husband and I have been a customer of rent a center for many years. Literally we have furnished our whole house over the years. I have always been a very good customer being on time and here lately I hate going into the store here in Baytown,TX. The store manager “”Johnny “” is VERY RUDE and recently we had an issue with them delivering a bed W/ bed bugs thankfully that issue was taken care of in a timely manner. However since then when we go into the store to pay our bill we are not greeted and certainly the store manger will not even address the fact that we are even in the store. Recently I went into R.A.C for a bed for our spare room. Again no one even greeted us so we went to a sales person and make a long story short ( this being a Saturday) we went into the store , We were suppose to have the (1) bed delivered that Tuesday well Tuesday came and went no delivery , No phone call so when I called the store they manager was on a delivery by 7:05pm he called me said that he didn’t do any deliveries and that he was nit sure why I was told that. He was very rude to me and actually had the nerve the hang up on me when I stressed how much of an inconvenience it was for me to just set around and wait for a delivery that was NEVER delivered. I am just besides myself that this is the GREAT customer service RAC gives …… I am sure I will take my business else where that will appreciate my business.
erik karadeema says
iv been scammed by your company in santa fe N.M i would like to speak to the CEO regarding this mater . it is in your best interest to contact me by phone . iv been trying to contact an executive member for 5 months now an have had no luck . send me an email an i will reply with a phone # for you to call me back thank you.
erik karadeema says
iv been scammed by your company in santa fe N.M i would like to speak to the CEO regarding this mater . it is in your best interest to contact me by phone . iv been trying to contact an executive member for 5 months now an have had no luck . send me an email an i will reply with a phone # for you to call me back thank you.
Virgilio Colon says
I have rented a refrigerator from RAC at Guayama PR, ZC 00784, since August 2014. I actually bought a new refrigerator about two weeks ago, (mid January 2015). have been asking RAC to pick up their refrigerator for about five times. I have contacted store employees and also the store manager by phone and personally. Each time, they have coordinated with me for the pick up but they didn’t come. Each time I had to stay at home or leave one person waiting for the equipment pick up. RAC is wasting and or does not respect customer’s time. I live about two streets behind the store. Why this happens?
This is not good for RAC image.
Aliyah busby says
We rented a bedroom suit from rent a center in Waco Tx , all of suddenly 2day afta that me and my 14 months son started to have big Ol bumps on our legs and arms then that same night .I seen 4 bed bug on the head board waiting for us to lay down we called rent a center the nexts morning it took them litteraty 4 weeks to come get the bed about that time the bugs spread all over the house my sister’s room got hit my brother room had Littile babys one attacking him we all walking around looking like we got chickenpox WE HAD TO THROW AWAY ALL OF OR LIVING ROOM SET AND THE BEDS WE DID OWN … THEY SO CALLED HAD AND Terminix come out to treated the house but only came one time out of three times .. They owe us for pain and suffering ✊ ,
I live in Ontario Oregon and I went into my local Rent A Center to check out some products because I needed a new bed and tv. I had heard alot of great things about this store so I was excited. I went in and I was greeted by a homeless looking man that worked there name Shane. I could not understand him for the life of me and he smelled of nothing but pot. He was also in torn up clothing and had no clue about his products that he was telling me about. He was more interested in his phone then helping a customer find products. I told him I was gonna look around and I over heard him say that he couldn’t wait to get home and get baked and that his wife was being a total b****. It was loud enough that people could hear him. He is unprofessional and rude and treated his other male coworker like crap. He talked down to him and be littled him. He needs to be either fired or something because the store manager didnt fix him talking down to his coworker. The manager just stood there and watched everything and let Shane sit in her office while I walked out the door. As long as he is there Rent A Center will loose a customer forever.
Recently my husband and I entered into agreement for washer/dryer combo that was a cyber Monday deal. We were notified that they could not deliver d/t bad weather where the store they were getting it from was located. We did not receive the items for 3 more days. A day after they delivered they call demanding payment. We are penalized because of weather. What sort of scam is this. We have done business with aarons for years and will be returning to them since all we have had from rent a center is a bunch of bullying and rudeness from the local store and corporate not returning calls in a timely fashion. Renters beware, do your research. I definitely recommend if you must rent, please go to Aarons, they are customer oriented and know how to treat people and work with you.
Joe Marcial says
I have been a rent a center customer since 2010. I recently went to purchase a bedroom set for my daughter at their Bears Ave. Tampa FL. Location.What was delivered to my home was a dirty run down piece of crap. The mattress was dirty and old and was infested with scabees and bed bugs. My daughter had to be treated for bites. Should I sue.
quentin lesain says
Hi my name is Quentin and previously I went to a rent a center in Bakersfield,ca cause I needed a new bed so when I walked into the store I noticed that the furniture in the store was nasty and dirty and also we were at the counter and to top it off they had XXXXroaches n the store. So I am gonna say this If my house gets Infested with XXXXroaches I will b sueing this store for this and not only that I called today to ask to add a bed frame to my order and they said well it will b an extra 3.50 and I said fine and when I was in the store and paid 22.00 to get my stuff so techinaly if it was only 3.50 to add the bedframe then I should have only have to pay 1.50. But the lady came back on the phone and said can u pay $13.50 and it’s like how did it go from $3.50 to $13.50? So I just said forget it I will get a bed frame from somewhere else. So I would like a email back from corporate dealing with this issue plz. Thanks
I live in Fruitland Idhao and I went to go check out the 2015 sale that my local Rent a Center had going on. I received a phone call from the Ontario Oregon store from a really nice guy telling me about the sale and if I am interested he would help me out finding what I wanted. I went into the store the next Monday and I got greeted by a man named Shane and I couldnt understand him. He smelled like he bathed in Marijuana and also looked like he doesnt know how to turn on the shower and he lost his razor years ago. I looked at the other employees and they were all in black slacks, dress shoes and rent a center clothing. Shane was in a tore up Boise State Bronco Sweater, Brown cargo pants, his beanie was on side ways, and his shoes were nasty. He has no customer experience and had no clue about the products. I ended up walking out of the store because of this one employee and as long as he is dressed and acts like he knows nothing I wont go back to the store.
Mariah west says
I live in Fremont Ohio, I’m renting a tv . I paid 90 dollars down for a couch and tv, the couch was never delivered so I asked for that money back they told me they couldn’t give me my money back but could add it to the bill and make it so I wouldn’t have to pay until the 14th of January, it is currently the 12 and I’ve stopped answering phone calls from rent a center because I was called a ridiculous little XXXXXX by Ron. They never called me to tell me they changed their mind on paying on the 14th and they gave my money to someone else!!! Because apparently the money used wasn’t my money? I would really appreciate something being done here, they come and beat on our door when my father is trying to sleep he works midnight and works hard, harder than he should, he needs his sleep especially with having leukemia. Oh an not to mention the fact I get paid every two weeks there fore I won’t even have money until the 15 of January!!!
anthony wrinn says
I been renting my bedroom suite for almost a year now and I have made my payments and I get a ton of calls about my account and voice mails like 25 in one week plus I am threatened with jail if I don’t pay it so I am fixing to sue rent a center for this harassment and they have me on the wrong due date I get paid every two weeks and I am set up every week so now that iam due today I owe 80 dollars and they want to pick up my stuff for 80 dollars I’ll see you I court if something else is not resolved it’s Saturday and I told them I’ll pay in full on my payday on this Wednesday. I don’t owe much on my bedroom suite and I always pay something needs to be done about the way they do business in fort Oglethorpe GA and again I will not be threatened with jail over this I need a email from corporate asap to get this resolved or I’ll go to my attorney and sue for harassment
Arbury Champion says
I am being harassed by Rent-A-Center also wanting a payment and blowing up my phone and talk to you nasty on the phone. The set bill is $82.82, then when you go to pay they won’t accept that amount. I am on a fixed income and I can’t afford no more than that and I paid to much to tell them to come get the merchandise. I am sickly and would like the harrassment to stop and I will be at the store with no more than or less and its only a week and they have the nerve to charge $15.00 a day for each item. My spouse get paid on Thursday and he pays the bill, but they want extra $45.00 can’t happen, so payment will not be paid this week because of medical and car payments. They need to know how to talk to people. Can’t help you if someone is putting there hand in the cookie jar and the customers have to pay for it it is not fair to consumers.
Sharon Belew says
I live in Norman, OK. I was recently evicted from our house in OKC so when we moved, we had to place nearly everything in a storage facility. I have been paying on the furniture for 2 years and only owe about $400. My baby daddy and I have split up and he resides somewhere else, I have the furniture in storage but right now do not have the money until the end of the month to pay storage so I can’t even get to the couches. I have called and talked to them til I am blue in the face but they insist on coming to my home, hammering on the front door, scaring my 2 daughters, one who is only 1 year old. I was in the Heart Hospital yesterday with blood pressure that is way into stroke range and was given medication. I am afraid they will continue their threats and loud after hour visits to my home until I can pay what I owe or return the couches they have already said they don’t want back cuz they won’t get out of them what I owe. They blow up my phone and disturb the peace after business hours. I have called the store manager and was told a higher up manager would call me. That was a week ago and still no calls. To me this is all harassment and no one should be threatened in such a manner. I was always told that this type of harassment was illegal. Why don’t they just put it on my credit and leave me alone? They will just claim my used at rental 2 year old couch as a loss and they will get their money back.
I am seriously thinking about getting a harassment charge filed against the Rent-A-Car here in spartanburg sc on Garner Road… first I was making payments to them for what I purchased/rented. Then I left the state for a week because I had a family member pass from cancer. Yes, I am very clear that I still owe the company, yes I realize that I can return the rented item but I will not return the item because Lamar and other workers at this location come banging on my apartment door at all hours of the night. Business hours are from 10 am to 7 pm. They arrive at my apartment anywhere from 8pm to 9:30 pm and consistently bang on my door for 15 minutes at the most, so far. I have three small children who also live with me. These ppl scare my 3 year old until she screams herself to death and in turn it wakes the twin girls up too. I also do not appreciate my Lamar turning my door knob, rearranging my patio furniture and knocking on my windows as if he is trying to enter into my home. Fix this before my husband does!!!!!
I bought a f*ing couch from a location on reistertown road in Maryland. The couch was a brown wrap around couch and we paid 2k for it. Well everybody in the house started getting bitten, which we thought were fleas at first. Come to find out..THE ENTIRE F*ING COUCH WAS LOADED WITH BEDBUGS. I’VE NEVER BEEN MORE DISGUSTED IN MY ENTIRE LIFE. So after finding these bed bugs we called the location and told them, which the guy on the phone just started stuttering and didn’t know what to say or do. So he said they would call us back, which they never did. And now, because of their bed bug infested couch, we have to pay ANOTHER $1500 FOR A BUG TREATMENT to make sure they didn’t spread. My child is 15 F*ING MONTHS, AND HE WAS BEING EATEN ALIVE. NOW, I believe they should refund us the 2k we paid for the couch, since we had to throw it out, OR pay for the bug treatment. It is not fair that we have to basically flush about $4-5k down the toilet because of their nasty bug infested couch. 😐
amber hunt says
I am currently working with RAC in Collinsville va. One of the associates there had a deal with me where he would pay on my bill if I tattooed him and his wife… Needless to say he wasn’t… The store manager called me and demanded my payment… Even after I told him about the employee… his words to me… Not his problem.. … Now they ate demanding payment every week when my contact is bi weekly… And calling my phone 6+ times a day rudely. The employees at this store are all rude and unprofessional….
Andrew Carson says
So I was in ait in VA my wife rented a bedroom suite and all the problems start get the bed everything but no slats to hold the head board or footboard now my wife has gotten hurt on this twice almost broke her foot I’ve hurt myself and my daughter almost got hurt paid it off pissed away a lot of money and im in the military so I see the way they are treating everyone else and its bullXXXXX now here in New York and same bullXXXXX I keep being told by them they will get the slats that’s already been 10 months from VA two months in New York all together a year I’ve been waiting for these and keep getting yea well order them or yea we’ll get them and my question is WELL WERE THE F$&# are they!? Sorry for everyone on here I know better and to be professional but enough is enough
i need or would like to know which dept in rent a center home office i can talk to about getting a price for paying off some rented items and also some restution ?
would you get back to me asap
Mary McCullar says
rac store # 1636 my issue is on 11/19/2014 i moved and changed my elc. dryer for a gas dryer that i was current on my monthly payment . the dryer they delivered never got hot so i called store 1636 to let the manager casandra know and she said she would send charles out to look @ it he came out on 12/2 14 and confirmed that the dryer wasn’t getting hot and they would pick it up and bring one that work which was fine with me . But cassandra decided to just end my contract and keep the rest of my already paid payment for november from 11/19/14 to 12/3/14 when my next payment was due. i called on 12/16/14 talked to cassandra the very unprofessional manager and she said oh the dryer been wrote off and i am not getting any credit for money paid on product in november , i told her i will be filing a compliant in my state with the BBB, A.G , and consumer affairs her response was go ahead , so i will to see if this issue can be resolved . i have a washer also that’s fine but i don’t intend on losing my credit for the two paid weeks. ms.cassandra is very , very unprofessional and so is the staff she’s leading it was so funny to her to take my dryer , not give me another one and to keep my credit on the dryer , poor customer service skills and this isn’t going away it’s not so much as the money , it’s more of who do she think she is ! the law protect us all and i shall be exercising my right , something isn’t right on 12/17/14 one of her employee robert called me to say my dryer payment was over due if it’s an closed account then why is he calling me for a payment . dist. mgr. mr. ryan probably should look into his Detroit store # 1636 it’s not being run for customer satisfaction thanks
Dannilyn Edwards-Alexander says
I am dealing with the Rent A Center in Wahiawa Hawaii
12/15/14 – I was set up to have a new queen mattress and bed frame delivered on Tuesday 12/16/14 between 1-5. I went ahead with signing up to rent both because of the price and how fast they told me I could get it.
12/16/14- I had old queen mattress removed in anticipation of the delivery. Also made sure I was home for not just the hours of possible delivery but way before and past.
called right before 5PM in inquire about delivery: A Justin told me that he would get in touch with the delivery divers and have them contact me.
No one called me back
Called again 6:05PM Justin said he hadn’t been able to get a hold of delivery drivers, would call me back when he did also told me that there were only three deliveries before mine.
No call back
Called store again sometime in the 7:00 hour: was told that my items were picked up from the store in the morning and were on truck for delivery. I asked about closing time(8:30 HST) and was told again that I would be called when he got a hold of driver (spoke to Justin again) I also informed Justin that I had already had my old Queen mattress removed.
No call back
Called around 8 PM: Justin said that one of the divers came back but still no sign of the second and Justin said he still couldn’t get a hold of the second driver/truck. I was told that even though the store was going to close at 8:30PM, that the deliver should still be making it out to my house. Which by the way is not more than 15-20 minutes away from the store.
It is now 9:13PM and still no delivery, of course the store is closed so my attempt to call just resulted in a non-stop ringing telephone.
While I do appreciate Justin’s attempt to sound concern and seemed to be trying to get my delivery to me. the lack of initiative to call me back, has been quite frustrating and put out the impression that he was just waiting for his shift to be over so that he wouldn’t have to deal with it anymore.
I do not understand how there can be such a wide window for delivery but yet your delivery drivers do not make it in time, I would understand if there were so many other deliveries before me that they couldn’t make it, but there being only THREE on a small island like Oahu, there should be no excuse for not making a delivery.
Another issue is the lack of communication between store and delivery trucks, store and customer, and also communication between delivery trucks and customer. NO ONE updated me, NO ONE informed me that I would NOT be getting my delivery today. I highly doubt I’ll be getting a call from the store tomorrow. I will probably end up calling first.
I have rented and came to own a couple items from RAC, and it is quite unfortunate that I was treated this way. I’ve always appreciated the simplicity of renting items, making payments and the variety of items available. I will be moving my business to either another Rent-A-Center store or even more possible to another store completely. This has been very disappointing.
I worked at Rent-A-Center for about 4 and a half years. I was dismissed and grateful for the dismissal; due to a personal decision and poor management of my store. That is intended as validation for my concerns of my old store (2766 in North Bend Oregon). I just went into the store to see the changes and bring back old memories. I walked all the way to the back of the store across in front of the counter, and then back the length of the store and out the door without even a nod from the gentleman behind the counter.
When I worked there the corporate mandate was two people in the store on Monday’s at all times and greet the customers before they make it halfway across the showroom floor. As the former sales manager i enforced this rule in the CARs and myself. I had even confronted my manager and the credit manager to make certain the mandate was fulfilled.
I have been hearing bad things about 2766 from customers that remember me and ask that I return there. I had dismissed them because I remember the prevailing opinions change when payments become due. I was shocked that I was able to walk in, through the store, and out again without even acknowledgement…. Perhaps someone needs to remind them of the expectations….
Tiarra Mitchell says
Hello…. I’m on here to complain about a store that is very unprofessional and disgusting . Store#3679 North MIAMI Florida. These people have a very nasty disposition and I really dislike doing business with them . The store manager Christian is very rude with broken English . I’ve put money into this company and feel like they really don’t care about their customers. I rather deal with Aaron’s or someone else . Very displeased and I feel they need to be investigated. I pay more than I suppose to…they don’t keep confirmation numbers for payments and when you try to speak with the manager he hangs up in your face. Please hear your customers I am very disgusted with these people in this store
Heather Hayslett says
I contacted your business yesterday. I found out due to a pending job and apartment that when they ran my background, a dispute was discovered. When I called onsite (the background investigation service), I was informed that Rent-a-center has taken me to court in INDIANA. I HAVE NEVER LIVED IN INDIANA and will never live there. First off, the name on the account is HEATHER HAYES! THAT IS NOT MY NAME. I was told by the customer service representative that no personal information can be seen by her. I told her that this is identity theft. She informed me that I NEEDED TO PROVE MY IDENTITY THEFT WITH A POLICE REPORT!!!! My social security number is linked to MY NAME and my drivers license number is linked to MY NAME. this means your credit authorization did not do its job. I should not have to prove myself. My name IS NOT HEATHER HAYES. I will never use rent-a-center. When I asked to speak to someone who can see the personal information, I was put on hold well over 10 minutes and then transfered to a voicemail! If this is how your company does business, I am surprised that you are still in business. You are not only affecting my life you are affecting my three children. Im trying to get a better job and live in a better enviroment for them and instead I have to deal with your company and the inconciderate person that stole my identity with the WRONG NAME!
Don Holbrook says
I’m having issues with the store located at 7145 N Michigan Rd in Indianapolis.
I have always made my payments and have rarely been more then a day or 2 late. This time I’m 8 days late due to some medical issues.
I called the store and made arrangements to make my payment on the 12th of this month. A gentleman said he had to check it with his district mgr. I called him back and he said it was good and I could make my payment on the 12th.
Todat 12/08 I find out that the store has been calling and harassing my references. I have no phone at the moment.
I called the store and spoke to a gentleman who called himself a manager.
He said that no notes were on the account and more or less called me a liar. he stepped away to check on it and came back and said the arrangement was ok. I asked him to please make sure my account was noted and they stopped calling my references.
That all happened before noon. About 1pm a rent a center truck shows up at my apartment. I got to the door just in time to see them drive off.
I do not know what kind of game this store is playing with me but I DO NOT appreciate it.
I have made arrangements and I will NOT release the tv to anyone who comes around.
You need to find out what is happening in this store and straighten it out before this escalates.
Feel free to email me back for any questions.
I called one near me in chesapeake, va. to ask about a nintendo ds bundle. He said he would call me back and never did. I think they had an attitude because they sold me a bed buggy mattress 2 years ago. Its sad because it used to be a nice store
Tierra Holmes says
Walbrook Junction Baltimore, MD 21216
This store is unprofessional I walk in they do not greet u I greet them, they scraped paint off my hallway wall and Knicked the edged of my living room wall..no one did anything about it and i even tipped them because i didnt see it until right after they left….I try to make payments then they will tell You we cant accept it.. My account was 38$ then when i called the guy got rude carribian accent and stated O what you dont know what your account is..One day the same guy asked me in a extremely rude way why didn’t I answer my phone for him in a Scary tone similar to as if he was a jealous boyfriend in a very rude tone of voice…My account has two items in which a 38 dollar payment was was put together in my bill for both items , then my payment increased out of no where.I owed 3 payments of 38$ Then I called to tell them I’m coming and paying 3 payments of 38$ then instead of 119$ he stated O you owe 208$ which just a few days before it was half less..the same rude guy said This O what you don’t know what your payment is sacastic and rude..i talk with respect and just asked a simple question..and could not understand how it up in a few days..i went in 2 days later ..with 208$ they literaly told me No they wont accept it..which would have covered my payment then they told me i owe more,, i said ok..after all I was already cheated out of 3 free payments i got the sectional on a managers specail ballon on it with a sign three free payments Which I never received…then today i called and i asked them why do they refuse to make my payments monthly instead of weekly i asked them two weeks ago to do this and today they stated they can’t accept any money for my payment and hung up in my ear..Which does not add up or sound normal. How do You take a persons money , deny them the 3 free payment discount which is why I was excited to get the sofa then increase my payments, then go from consoladating my payments to taking my money for two items and only paying on one , then after i asked for a monthly payment deny me a month to month to month a still call everyday ..then today I said I will be in to make my payment that is due this young guy said no we don’t want your payment we want the couch..So I am thinking that this is a scam and I have asked for my balance and sometimes the won’t print it clear sometimes they tell me they can’t give it to me…I still have not seen the 3 free payments I was promised yet…I fill like they are running a Scam. I have no idea if this is the Renter Center way or if its the unprofessional employees So instead of being allowed to pay.. I was told No..they can’t accept a payment give the couch back after they took half my payments and now they refuse to allow me to make a payment.. And how rude after scrapping paint off of two walls in my home
Peggy Thompson says
My sons daughter has acct with store in mooresville nc,and went to pa for holidays and had accidentally left her purse in her car in n.c. and missed her weekly payment bc she had no money on her..they called her, and she tried to explain to store mgr that she wld be in as soon as she got back..and the store mgr went off on her,cussing her..threatened her..I called back to the store, talked to a very nice young lady, and I made her payment for her but im doing a formal complaint. .The mgrs name is Chris Hartis…He needs to be fired…this is not someone i would employee..I ran stores for years and never treated ppl that way…..
I can concur. The Manager in Winston Salem is no better. Nasty and Rude . They called me one c day and stated that they had spoken with me prior the same day. I assured them that they did not speak with me nor my daughter. I wanted to know if they had doXXXXented who they spoke with. I was concerned. Needless to say nothing was doXXXXented , they didn’t know who they spoke with. The Manager started arguing with me basically called me a liar and it was a mess. I t sounds like these managers need a course in management and communication skills.
I have been with rent a center for 7 years never had a problem till now found out that the store that I was at was sold to buddy’s which I do not like my accounts was sold with the store I had no idea till I went in to make a payment this is so not right to the customers
I am located in Memphis TN and I just received a bed fram and set which had pennies in it and trash then I got a 42 inch flat which they so called upgraded from a 40 and the screen is messed up you can see lines all thru it THE REMOTE DIDNT WORK . So I called rent a center and told the girl who worked their name TAMEKA and she said that I busted the tv myself AND SHE DIDNT KNOW WHAT THE PUNISHMENT WOULD BE .I I just got the stuff 2 hours ago I took pictures of everything AND im reporting this to the local news IN THE MORNING ASAP. THEY WERE VERY RUDE THE MANAGER AND TAMEKA WHO WORKED AT THE LOCATION ON SOUTH THIRD ST IN MEMPHIS TN .I WILL NEVER EVER AS LONG AS I LIVE GET ANYTHING FROM THEM . IM VERY PISSED THE HELL OFF IM BEYOND MAD AT THIS POINT THEY JUST GAVE US ANYTHING .
Jessica Aungst says
I have been renting with you since the end of june. I got a stove for around $480 (I still owe $317 on!!) and a washer dryer set for $680 $still owe $219. they were all used. and July i got an air conditioner for $163 that got returned the same day and i never got back it got replaced and they went behind my back and changed the price and “lost the paper work” and changed the price to $290. I am still not paid off and still owe about the same on the stove, the only reason the washer and dryer set is low is because i paid extra and Ian rolled my dryer down the drive way, and broke it, after it came back from being out all summer. so the manager took $50 off, my washer still leaks, and bangs, and they wont fix it. your “90 days same as cash ” is bull XXXXX. you have hidden fees, aim looking into lawyer, rather we call and you give me my stuff and leave me alone, or the lawyer wants to take you for everything up to him. i am done trying to talk to you guys. i am sick of hearing there is noting wrong with my washer or dryer, my dryer was not even taken back to be checked after the top was busted off. i have pics of it. and yea calling and threatening me when i didn’t have a payment due, and i was two weeks ahead on payments. hmm that just got lost. wtf. your company is so shady. when i am done i will own you. tried to be nice. i have paid over 1000 on the washer and dryer, and 800 on the stove. your own csr told me that!!! so yea we are even. come to my house i will call the cops
So my mother rented a heater from rent a center. It is the only source of heat she has at the moment. It broke down on the third day and would not kick heat out. My mother called them on the fourth day and asked them to come fix it. They said they would send somebody out on Wednesday. Nobody showed up. My mother called on Thursday and they said somebody would be out friday, but again did not show up. So my mother called them just a few minutes ago. The gentleman on the phone got very rude and snotty with her, calling her a liar about calling and asked y she didn’t just call on the day it broke down. Ummm she would have if they would’ve been open. Then he asked her, if it was such a big deal, y didn’t she drive it there herself. My mother works from 6 pm to 6 am and we live an hour away. We renters r the ones who pay ur checks, would it kill ur employees to treat us like human beings.
I have been a customer for a few years and I’m very displeased with the way I get treated by the rent a center nearby me, I pay my payments on time with no hassles or delays and I was told as I’m renting a tv from two workers this month that I have two payments left on my tv and than I was told today that I have four by one worker and than he persisted to insult the company I choose to do business with, by saying the next tv I buy will break in 30 days, that was really uncalled for! And I need someone from you company to contact me because I feel I’m being ripped off and lied to and I need answers, on why you guys allow your employees to be that rude and disrespectful to your customers! And I feel like filing a case with The Better Business Bureau for poor business practices and rude behavior towards me! And by the way this was done to my previously before I paid off my computer! I think because of the poor treatment my last two months should be waived and for me to be given my certificate now!
jackie hart says
i was resently inspected for bed bugs and then 4 days latter rent a bed for daughter from rent a center n marion for not only she could have a bed but too what catch bed bugs and now they wanna bug me for a payment on there couch that i have had but took the bed back too them you think u would be wanting too reinburse what i have had too put out for a bug guy too come out too spray my house thanks for renting your bed bugs too me
To whom it may concern.
I have been a long time customer 25th 30 years and a gold card member. I probably furnished 4 plus homes from you guys, brought in customer’s for you guys recommended your product and services. Then one day just recently I needed something faxed to help me out I’m told we can’t do that. So from now on I will no longer use your services or products or recommend you guys again. I’ll go to arrons. Thanks for nothing!!!
Jose luis says
I Work for Rent A Center in west hartford CT i was just transfer from PR, and I have been working in the company for 4 years, the store where I’m coming from in Puerto Rico are so humble and nice, and I concider them as family, but the store in CT its a hole diferent thing. I was transfer by Freddy Vega, the first time I put a foot on the west hartford store never meet Freddy a was ricibe by a “DM” call Jose Delgado who his first words as welcome for me was “I heard in PR they treat you guys like XXXXX” no welcome to CT, no name, no nice to meet you just that, the employers are rude and there’s mo companionship at all. I am a assistan manager and they have been treating me like a regular employer from the first day, especially that Jose Delgado who have doubt my position at the job by asking me a a rude way “are you sure you are a assistance manager”, and his favorite saying is “nobody can tell my nothing I have done it all y now everything “If been ther just for 4 month and I’m ready to come back to PR where the company has real profecionals working and leaders not bosses and were I can have a lunch time of a hour and not a 30 minutes lunch for 10 or 11 hours shift. Now tel me where they treat us like XXXXX?
Worst service ever!!! Thanks for the bed bugs you a** holes! And your s***ty f***ing service and s*** complaint dept!! I hope you all lose your jobs and the company goes under you money grubbing f***s!!!!!!!!!!!!!
jackie hart says
they wont get my couch that i had treated till they pay my treatment bill period drity f***s nasty bedbug renting f***s
Yeah they suck, they’re a bunch of crooks!
I have been doing business with RAC. For well over 10 years now and I FEEL the same way too.
That my local RAC . IS operated by a bunch of very rude employees and they could care less who they install . My issue with the employees there at my local RAC. In DELAND FLA. is just yesterday I called them up on the telephone to ask about a smart T.V
and the sales employee was installing me on the telephone by the way that I talked……..
This man was rude to me yesterday ………..
While I did try to report this RAC employee to his area district manager yesterday right after this happen
I left the district manager office my telephone number
But up till now I have not received a telephone call by from the area district manager office.
I just goes to show me that RAC can care less about
the customer such as you and I.
Jason McCray says
I am getting the run around by every person at rent a center. The newest member is one Scott Verhalen, my claims person that a previous person named kanesha gave me. Before that was Rossi and before that Shannon in my local town. None of these people called me back until I emailed corporate as I am doing right now. I have left two messages for Scott with no results. My wife and I are running out of options and just want this issue of the bedbugs in our rental bed fixed and at this point some sort of compensation for all we’ve had to endure. This includes sleeping on the floor in the living room and multiple itchy red bites all over our bodies and just the thought of living with these parasites is a very unpleasant experience.
I have the sand issue, that asshole rassi would not return my calls for over 3 weeks
Hello my name is Yahaira Mendez. I rented a frig from rent a center in thorndale PA. I have ask them for the past week n 3 days to come pick up the frig. Here it is Nov 13th and they have not pick up the frig. I don’t know how to take the doors off because if I did I would have loaded it on my truck and took it to them. I have told Ms. Carmen this many of times and she has not made any time of attempt to come and pick up this frig. I need some here by tomorrow Nov 14, 2014 to pick it up or I WILL have to be forced to call the BBB. This is a shame. I have already had to deliver the washer n dryer n bedroom set to them since for some reason no one could come and pick it up. I really need this out of my house A.S.A.P.
I just found out that it is illegal to sell rent used mattresses
The store I deal with is in boston mass on hanXXXX st
I rented a bed from rent a center n I recently got very sick and im behind on payments they just threaten my mom they broke in the building where I live these people are crazy I told them im in the hospital and ill be home in two weeks and all they did was yell and threaten me with the police now I never said I wouldnt pay I just needed a lil extra time because I cant sleep on the floor they dont care of anyones hardship or situation and I always paid on time just got sick and it got hard for me I dont know what to do now because they are threaten me with the police can anyone give me advice
Hi the police cant do nothing about it I know people who have pawned the stuff and ran off to another address and they couldn’t do nothing about it.
John C. says
The guy there..Kermyt he seems stoned all the time, and he lies about everything. Im never going back to this store again. I havent dealt with the other people there, but I probably wont go back to the store in Greensburg In anymore.
Hillary Wary says
I have been trying to get a refund of money they took out if my account for over a month now.. I have proof they took the money my bank even got involved. This company says they don’t have the payment which is a lie.. I have gone as far as to write an email to the CEO.no one has called me back . the district manager lied to me and I had to consistently call them. I am about to get a lawyer over 60 bucks. I have called customer care. I have done everything they ask. Even the switch board people have hung up on me. .. I will never ever rent from here again they gave me used stuff at more then the full price.. I waited almost 2 weeks for my items to be delivered. They were taking payments out before I had the items. They took payments after my items were returned. The customer service was horrible the district manager was horrible. The whole company is a joke. Never EVER rent from here. I didn’t even get the right remote for the TV. It never worked.. They delivered beds and no mattresses again I paid for and had to wait another week for them. ..
Rent a center employees are rude they call all day long and they are never considerate of any situation a customer may have they trash talk you and tell lies one minute they can give you an extension the next minute they say they don’t give extension it’s like every employee is on a different page I’m sick and tired of the harassment
donna coddington says
I HAVE BEEN HAVING A BIG PROBLEM WITH RENT A CENTER IN LIBETY NY.been waiting for a call back for weeks now from this ass Hector but none yet .they screw over senors like they are dirt . i should have listen to my son after they did the same to him.if i dont get a call from corprante soon they can hold there hand were the sun domnt shine .been sitting here for 20 min. wait for some one to pick up the dang phone this place sucks
Marlene Blair says
I recently rented items from this company, which I am extremely dissatisfied. I was help by a lady name Olga ion your Margate store who tried to sell me a bed set that was broken, in which a young man name Landon Anderson was very helpful. He told me that bed was broken and asked do I still want it I said no. Olga gave me another bed off the floor, when it was delivered it was first sent without a box spring. Landon went back a got the box spring. However while viewing the bedroom set it’s flimsy, holes in some drawers and bent frame. The matress seems to have bedbugs, My account 0120110098. I will never rent from this company again… Those types of defective furniture should not be rented to people, that’s a disgrace. They need to be thrown out..
Denise Johnson says
I will never rent from Rent A Center ever again in life . They are rude and they harass their customers when they are only one day late on a payment . They always calling all day like they have nothing to do with themselves . They shall never get any service from me again , and I PROMISE to never recommend anyone to Rent A Center .
Rent a center i can not to see you in court. First you hang up on me call me a XXXXXX and then when i go in the store throws my laptop at me and breaks the whole damn thing. You can bet that i will see you. You hire garbage employees and don’t do anything to help fix the problem.
Omg I rent out of Springfield Ma and the manager Heather was so nasty and rude and when I told her I had a hardship her response was I’m fortunate enough to not have to make choices on what I need to pay first! ! I am furious I will be making a formal complaint and a written one!!
Harassing aholes disclosing personal information to my neighbor and so rude
vicente vasquez says
I live in conroe texas and the manger of the store was rude i went to make my payment two days late and they did not want to take it they wanted all the fell month or they would pick my sofas it was at west dallas store both the manger and the cashier were rude thank you corporate office need to repermand them
I WILL NEVER RENT FROM RENT-A-CENTER EVER AGAIN!!!!!!!!!!! I RENTED A COUCH FROM THEM THAT WAS INFESTED WITH BED BUGS………..MY HOUSE IS IN THE MIDDLE OF GETTING TREATED AND THE PRICE FOR THIS IS RIDICULOUS!!!! I HAVE ALREADY STARTED A CLAIM WITH RENT-A-CENTER AND NO ONE IS WANTING TO RETURN MY PHONE CALL AND ITS BS……THEY ARE RUDE AT THE MAIN STORE I HAVE RENTED FROM THAT HAD THE BED BUGS….AND THIS IS THE PENSACOLA, FL STORE!!!
lynda gaskill says
I need Michael with Corporate to return my call for concerns and complaints with the Cleburne store. Lynda Gaskill
Clarresa Stamps says
We just finished paying on our washer and dryer and thank God because I never will rent with rent a center again. It was horrible. The employees are always rude and hateful and have no clue as to what they are doing. The one I am in reference to is in hobbs nm on bender blvd. I will not recommend anybody and I will never rent from them again. I was quoted four different prices on my last bill and when I said something the guy I talked to was ad at me cause I was not happy. He rudely said do you want to talk to my manager. Well yes at this point I wanted to and her excuse for him was well he’s new. That doesn’t give him a right to be rude to customers and he should ask if he dose not know how to do his job!
mike ferguson says
My daughter is having a problem with one of your employees at your store on sam rittenburg charleston. employee is abusive and insulting. i have talked to him and he lied to me! i tried to call your corporation ‘customer service’ was on hold 10 minutes. called your corporate office line in plano texs operator said you do not talk to customers at this number and i’d have to call back on the customer 800 number. i have never in my life heard of a corporate office that flat out refused to talk to a customer.. i’m going over there this afternoon and try to talk to a store manager. i’m betting no one even reads this
I was a dedicated employee at rent a center #4275 in princeton ky. I never had one issue with any coworkers above or below me. On 10-7-14 I interviewed with district mgr Rob Perry d0219, for the store mgr position. The DM decided to go another direction and hired another employee for the position, which was ok with me. But what happens a week later, I get fired over someone accusing me of making threats towards this new manager. Not only that but the police get called to escort me out. Even the cop said it was bullXXXXX, because it was hearsay. Rent a center is a joke. Save your money people!!!!!!!!!! I personally can assure you you dont want any of the roach infested XXXXX that they have, that is a fact, not hearsay. Anyhow I found a better job in 3 days of being humiliated, just wanted to say GO TO AARONS!!!!!!!!!!!
Rent a center in monticello ar have there pick in choses i had got a tablet from them in i was three week late on the paymeant so i gave the tablet back to them now this was back in january 2014 now this is october 28 in they want let me get anything the manger there is terrbile in i call head quater in they said its her desion if she want to let me get somthing from them.they say no credit needed but the way they ack like i need credit aaron is the better choice in the crazy thing i call once every month in she say the same thing :im sorry adrian i just cant let you get anything because how your account was before: i only had a tablet in i bring it back so whats the problem….THEY NEED TO BETTER.
lisa rivera says
I have been paying on a fridge I didn’t receive for three months . When I received the fridge it is not working . Service comes out to fix fridge and he can’t fix the problems. I dont want the fridge they won’t put the money I paid for it towards something else on my account. I haven’t even been able to use the fridge . Money down the drain.
Adam Aldridge says
I’ve been going through rent a center for quite some time with an Acer icona tablet. Had issues with store manager upon servicing it when the screen was cracked one morning upon waking up. Manager told me I couldn’t replace the cracked screen cuz the insurance only covers wear and tere on it. I’m curious as to what the is when pertaining to an item that is touch screen and would get wear and tere. I eventually got it replaced after a long argument, my sexual preference being thrown into the situation by the manager, and the fact he slammed my SD card on the table and crackedat the store locationin the meadowview shoping area of Kankakee Illinois which is where I reside. They replace it but instead with a new one like I was guaranteed to be receiving but with a one the has appsbuilt into it that upon opening are causing it to crash and restart the tablet every time. If this issue isn’t handled the right way this time I’m making it into a legal matter. I will not be screwed out of my money.
It didn’t crack on it’s own lol either you or someone cracked it and he’s right it will only cover wear and tear. That’s like you buying a car and telling the dealership to replace a broken windshield with manufacturer warranty it’s not gonna happen. And second of all why would they give you a new one it should be something similar, you don’t total your vehicle and get a new car lol get real.
I owe 160.00 on a lab top from rent a center. I started having problems with it the same month. So the employee from rent a center gave me another laptop that was supposedly new. That was a joke, just as the employees are. I will no longer do business with rent a center. Anyone thinking of doing business with rent a center, run!!!!!!
Lawrence Dale Cmar says
Be careful which store you do buisness with in PittsburghPennsylvania. I recommend going to the Mt.Oliver store to deal with a awesome Manager named Angela McCullough. Do NOT go to the south side East Carson street store. It is run by AssClown Jagoffs. They will destroy your property trying to bring in or take out furniture. The associate Eric was like a bull in a china shop ripping apart my wooden banister. His reponse was “My Bad”. And the store manager, Josh, cant multi task whatsoever. Again..go to Mt.Oliver and deal with Angie McCullough only. She cares about customer service and is very professional.
Well i started out with aarons and then went to rent a center, they did beat aarons price on a king bedroom set and before we even signed the lease we were promised that they will ordrer all new for the king set because the set now is all beat up. well now we hear that they dont know if they can give us a new set for the same price. Do you think im gonna fork out all this money for a beat up bed room set? NO iam not so if they dont keep there word on this new bedroom set. I WILL write the worse review out there for the Apopka Fl location. and BTW we where promised the new set by the Manager in the store. we shall see because otherewise they lost a NEW customer. and i will let it be known that they DONT keep there word on something NEW! and i will BE RETURNING to AARONS!
Thomas Sanchez says
Hello my name Thomas Sanchez.. and I had bought a tv from one of your stores.. Well I paid mine off and my sister had added her name to my account so she could get her a tv as well.. Well her tv broke. So she took it back and still had to pay in it.. Well I played mine off.. and rent a center in Dinuba ca is saying I owe the money on my sisters tv that’s not rite. There saying I have to pay it because we lived at the same address.. and I told them I didn’t want her on my account..so something needs to get fixed because it’s messing up my credit.. please call me at 559493XXXXx. Thanks
I have been dealing with the rent a center on N young blvd, chiefland, fl for some time now. Since they have changed managers several time along with the staff they have been nothing but rude, especially a employee named Amy. they call me a day in advance to make sure that i will be in to make a payment and they call the day it is due. I spoke to amy on the phone to let them know that i would be in to make a payment and she said that I was already late (which I am not) and that they would be sending a truck out to get the laptop ( i owe $110). I was told from a previous manager that if a certain percent of clients make their payments on time they get a bonus for the month. I will no longer do business with them.
Michelle Andersen says
I’m not impressed with the way RAC has made payment sue on every Saturday. I have had business with this company for years. Have had nothing but problems with Ontario Oregon RAC store since last year. They go through help like crazy. My account has been messed up more than once. Very frustrating. My payments gave been due on Tuesdays forever now. There’s a reason for that!!!!! But since RAC decided to go Saturdays it is nothing but problems. I refer friends there but cannot in good faith do that anymore.
Please stay way from Renta A Center in Garfield Ht Ohio 44125 216 441-5055 This store will cheat you , watch your receipts and is best to go over them right away, and this store is ran by Mickey Mouse and friends, They have forgot customer are the business , to much playing goes on there , well what can you expect when the store ran by blacks,
These employee must come from the hood , because when you go there you sure to be rob by them, the worst rental center I ever seen WARNING STAY AWAY GARFIELD HTS STORE************************** Going to place this on Face Book Tweet all over, If you like the Zoo go to RENTAL a Center Garfield Ht Ohio 44125
does anyone know what will happen. I got a phone from them and I’m two weeks late on making a payment but the phone I was paying on got stole the other day.. will I go to jail if I don’t pay or will I just get put in collections.
James Smith says
18004228186 the customer complaint hotline number for Rent a Center
I just purchased a bed a day after they dropped off the bed… it breaks by the foot board I called them over 10 times so someone can come and fix it.. They never showed up… After 3 weeks still nothing I finally tell them to come and pick it up… I get an appointment at 11am… They never show up… They are rude ghetto unprofessional… And I’m still waiting for them to come and pick up the broken bed… I was a new costurme for about a month… I will never referer to anybody will I ever do business with any of them…
I hate this place someone tell me how to get in context with the corporate office!
Yes can somebody please tell me what the corporate office number for renter center for the acct office number .I and my fiance sign paper for a check from renter center and no response.What i don’t understand is they can call you bug you, come to your home .When the shoes falls on their feet you get nowhere .I hate i agree to that amount because im really think about hiring an attorney.We got bite up from their product . The law stated you can no long sell USE MATTRESSES
Benny Gooden says
I need some to call asap concern my acc about my stuff was stolen out my house I made police report and steal not good enough I don’t have it please help out 313 685 XXXXx thankyou
joe williams says
I purchased a tv there and now the tv is having problems turning on. Found out the power supply board blew and they replaced, now today went to turn on my tv and the same thing happened again, getting really tired of paying for this crap to get fixed, also went in and got 2 lap tops had to bring those back also do to viruses and a broken lap top, I want a tv that works and not to blow up every few months. I am probably wasting my breath righting this. I would like a complete refund of my money for this tv or give my one that really works. This is becoming a waste of my time. Your store manager keeps avoiding my calls when I ask for her.
I have been a good paying customer to rent a center. They never have to call me regarding my payments. I called my local store last week regarding my payment that was due. No more than 10 mins later I get off the phone the same guy is calling me back regarding the same thing I initially called about. They called me so much between Wednesday and Saturday the last person that called me Saturday got cussed out really bad by me. I don’t handle business like that but they drove me to that point with the harassing phone calls. I hate to tell them to come get the tv because i have paid on it a year now and i dont want to throw away money. This experience has made me really think twice and want to take my business elsewhere.
ordered a bunk bed in July. Found bed bugs in the wood and mattresses.
will be contacting the store!
If you got the bunk beds in july you would have known you had bed bugs in july not October! They don’t wait to feed bed bug spread fast. Just saying
Renee Bloom says
Look up info on bed bugs before posting. That’s not true! When they go deep in furniture and lay dormant it does take months for them to redeveloped n come to the surface enough for you to notice.
Bedbugs can live up to 13 months without food. I work for a Pest Control Company.
Stacy that not true your store doesn’t suppose to sell use mattresses any way that against the law .I also have that going on them bite hurt and if you do not have insurance that not a few dollars neither and renter center is un professional because im waiting on check so me and my fiance can go to the doctor no word from yall .I also sign the paper for that amount and now i cant get nobody to contact me
tammy tinsley says
got a large top loader cabrio washer from them.3 months later it quit spinning.we are paying extra for the insurance.kept calling them.they finally came got it and brought us a loner.half the size and price of original.been 4 weeks.they keep saying when it comes back we will bring it.well payment is due tomorrow.there not getting a penny.called them last week.told them bring me a new one like i am paying for.they said would have to check into it and call right back.still waiting for call.if i had cash would go elsewhere.
Sandy De Los Rios says
As a long time customer I expect to be treated with respect at the bare minimum. on 10/18/2014 my washer machine was not working I contacted the store in which they stated they would send some one over John and Hector from 183rd and 47 AVE STORE (305-625-2619) made note and no one showed. On 10/22/14 I called speaking to a Jose who assured me that I was on the list and a rep would be out. I called again at 2pm 6 pm and 7 pm only to be told the driver was running behind and would be there shortly. Store closes at 8pm. The next morning I called speaking to Hector he stated to me he was sent home early. I request to speak to the Mgr. he told me that Jose was on vacation. 10/25/14 they sent me another machine that did not work. I called the office they stated they would be out, again no one came. On 10/27/14 I rep called me for payment I told him I was not paying for something I could not use he stated to me That he was unaware of any situation and he was the one who handle my acct. I told him the issue he could not believe that a paying on time customer was being handle in such a manner . He made other statements and told me what to do and gave me the number to district Mgr. Mike, (954-583-5500) because He’s tired of dealing with the cramp they put him in. Needless to say 10/29/14 the finally brought another machine which OF COURSE was broken already… I called the store Hector answer giving me the district mgr. number ( Michael Archer) who in another meeting per the number call leaving me to call the 972-801-1100 which sent me to customer care in which I was on hold for 15 min before filing yet another complaint but this time giving me a case number 91568. I hear all these stories of people walking away with merchandise I can Clearly see How that happens from the lack of communication and care and I’ve been a customer since 1998. So now as angry black woman comes out they are pointing the blame…..
Let see how not paying them resolves this as I was told by the employee that’s the only way to get service.
Signed still waiting
Natasha Sulph says
I got a washer n dryer from the rent a center in conyers Georgia I was late on one payment so I told the manager that I will be in the following Saturday and the manager told me that she’s not going to accept my payment if I don’t pay three weeks in advance.
Julie Castorena says
I purchased a sectional from Rent-a-center in Sanford N.C under the management of a Tiffney an Jay. 1st of all they sold the sectional with NO mattress for the hide away bed. So my cushions are sinking. They did tell me they would order a mattress, which its been 4 wks now, no mattress. 2nd of all, they sold the sectional knowing the store was infested with ROACHES, yes…. ROACHES!!!!! Well I ask them if they could please just give me my money back of 170.00 ( which is all I had played at the time.) Tiffney refused, saying… “We will send an exterminator out to spray.” I told her, I didn’t want the exterminator, just pick up the ROACH INFESTED SECTIONAL, an give my money back. They refused an said they could only give me back $40.00. Of course I was furious. There is roaches crawling out of this furniture. They again said, “We’ll be glad to exterminate.” Rent a center says. ” Its all about pleasing the customer. Well I’am a customer, an I’m far from being pleased. This is really sad the way they are trying to handle this situation. I’m very disappointed. All I ask them to do is, pick up the merchandize, an refund my money. They’re saying, “NO DEAL” What do I do? They are selling furniture with a free bag of Roaches. NASTY!!! THE STOR HAS THEM RUNNING AROUND LIKE THEY OWN THE STORE. AS I filled out my application, 1just ran across my paper. The sales lady yelled as if she was surprised, then admitted they had just sprayed for them that same week. Wow!!!
I rent a tv and a ps4 … My tv was only 569.00 and so I thought id just go ahead and do financing with them to build my husband credit up more. Well my tv was messing up and told them to come get it and ill get it back when I have the money again they said okay .. They gave me a loaner tv so that I could have tell my tv wad fixed … I told them they can come get the loaner and that ill be in for my tv… The people I was dealing with mw for were nice well then when I went to get my tv the new manager said that my tv will be put back at the 142.00 and that ill will be done will then I go back in there and there telling me I ow 2000.00 dollars I was like no I do not I only ow 142.00 left on it well they still haven’t fixed it and when they went back into it to fix it while I was there in there face they still haven’t fixed it at all there saying I ow 280.00 and I know I don’t … Rent a center is a tie off and after I get this stuff handled and pay off the ps4 ill go some where else and rent from them but not rent a center IV told everyone I know about what happened and there not going there .
I am so pissed off right now. I have been paying on a desk top computerr for over a year now. It hasn’t worked since July. I have called and left two messages for the manager Mike to call Me back. I have not got one call from him. But I get several calls from the assistant manager Jose demanding payment. Why should I pay for something I can’t use? Also to top it off Jose showed up at my house last night at 830pm wanting to take my things.I told him I have been paying for over a year and I’m still waiting for a call back to get my computer fixed he was very rude and telling me your ten days late and I’m here to pick it up. I told him he is not getting it and I will pay when my problem Is fixed and I went to shut my door and he tried to pull it open. He throws that title out about being the assistant manager like he is royalty I told him you will get a payment when you fix my problem her then said they will not accept my payment I told him he can speak to my lawyer. Which I have called one that has been on tv for harassing calls. I tried calling corporate but can’t get through.I was told by the lawyer that there are many complaints against Rent a Center. I have no problems with the other guys that work there just with that big shot Jose the Assistant Manager who doesn’t know how to deal with people appropriately.
Kelly McKinney says
Can I get a email or phone call back please
Guillermo Acevedo, Jr. says
I have a grievance about the store manager Wanda of the Bristol , Ct store.
If any one in Rent A Center coorporate office can email me in order to elaborate about my grievance, i will appreciate it.
i need to know what dept i need to talk to on a legal matter, i had a family member pawn some things from rent a center, how ever he was not the one on the contract. , he was helping a friend and , the friend said they were his and owned them…and now that so called friend has vanish in the wind and left that family member holding the bag so to speak ,..i know one of the items is still there and can be return to the store …what i want to know is who do i need to talk to , to get it paid off and get it settle where everyone is happy now…
i know that they will want the price or cost of the mechadise and also restitution which is fine , i just need to know the amount so i can talk to someone on it and get it paid off and make the company happy?
you can comment the number here i need to talk to , to get this matter behind us
Ruth Talbert says
my experience with rent a center, was I purchased a refrigerator I paid it off. Then it started leaking water I had to argue with them to replace it and give me a loaner. Even though I was paying insurance. They finally agreed to give me a loaner so they picked my up and brought me a loaner. They kept mine for 4 weeks. I began so see a few roaches in my house, and then when they picked up the loaner there were roaches coming out of the refrigerator. Now I know were the roaches were coming from. Mind you I never had roaches before. Also my refrigerator when they brought it back looked like it was sitting outside somewhere. It took me two hour to clean it, also I had dents and scratches all over my refrigerator. Now I have to spend money on an exterminator, so disgusted. Just sharing my experience and noting that I will never deal with rent a center again..
Jennifer Alvarez says
think i am getting robbed by rent-a-center i am theonly one that feels like this?
No you are not
yesi martinez says
helo to who it might be concern my name is yesi martinez iam a transgender lady i purchased a pakage forbmy new home 2 month ago five days ago i went out of town and when i came back i was rob i have a police report and i call the miami store 7 st and 37 ave nw and the manager there name yamel was very nasty with a dirty attitude i feel frustrade and i think he doesnt want to help me he saids that even i dont have the plasmas i still have to pay its not my fault i got rob i had an account many years ago and i pay it all i have the property title for each one can u help me please i feel discrimitaded and frustraded i want yo resolve this in a profesional way if not been resolve i will hure an attorney abd i will call chanel 7 with jacki nespral for An interview and i dont want to do that iam sure for u its better the customer service and its good opinion
Sandy De Los Rios says
They can Not force you to pay it read you agreement its a clause I it called the Optional Liability Damage waiver.. if you paid that fee its was like you insurance on the property.
Currently talking to a lawyer about a lawsuit for using illegal collection practices. I was in the hospital due to issues with my pregnancy. I was gone maybe a 2 weeks. I was renting a ps4 and tv. I come back apartment was broken into they stole everything but the it guessing it was to heavy. I told them. I was told thats fine just pay the past due of 65 and give us the police report and that will take care of that. Give them the police report 65 dollars in hand while he is pulling up my accounts he says I owe 765 for the ps4. I told him why do I have to pay for the ps4 when I had the protect plan you know if its lost or stole. They said it wouldnt cover it. I told them I wasnt paying it and to send me to collection. Bryan the manager there starts threatening me and using profanity. I will never own anything ever again in my life. He not doing a write off. He gonna garnish all my checks. He does thus for a living he knows how to get what he wants. He gonna take my car etc. I told them not to contact me anymore or come to my property. Another employee came to my house forced his way into my apartment claiming he was looking for property when I dont have any of there property as they came and got the tv. Today employee comes. Wouldnt open the door told him to leave my property or I was gonna call the cops he told me to go ahead he woud love for me to call the cops. They are rude, and ignorant. My first time with rent a center and will be the last.
I went into this establishment Rent-A-Center to purchase a living room set, I sign a contract stating that I had 90 days same as cash to pay it off. When they came to deliver the furniture in the process of bringing it in the house the delivery guys damaged the sofa. They noticed it and stated for me to call the manager at the store and so I did, The manager stated that they will repair it or replace it, I waited almost 3 months for them to come and finally replace it or repair, They brought me a sofa that was different than the one that I had, so they stated they will have the original one repaired, after waiting almost 3 weeks they bring back not repaired. I went and call the manager to state that I would like them to come and get the furniture and give me a refund. The manager stated we can’t give you a refund because it’s already paid off and there’s nothing else they can do…REALLY I was livid because I kept my end of the contract and now your establishment isn’t keeping yours. I hung up the phone to calm myself down, call back to get the manager name that I spoke too. The associate name Chris stated he’s not sure who I spoke with and all the manager are gone home for the day, now I literally called back within 5 minutes and the associate hung up the phone. When I got to work I called the Corporate office located in Texas and I was told that a Mary Hazel will be contacting me, haven’t heard from her yet. In the process the manager Christian Treving call me and left a msg on my phone, I called him back and still trying to remain calm he stated that a refund is out of the question(first and foremost)….REALLY and he stated that the sofa had some defects that’s why it was on the 90 days same as cash, I told him I understand but the defects that were on the couch came from the delivery guys and that those defects weren’t on there when I came into the store to purchase it. He proceed to tell me that I could just keep the temporary sofa that I have I explain to him that its not the same model of the set I purchased. He said only thing he could do is send it back to the warehouse and see if they could patch it up….REALLY I have been professional and extremely patient and I don’t think this is fair to me. I kept up my part of the agreement and I paid for something that wasn’t damaged. I wouldn’t recommend purchasing anything from this company…..
Question to all did anyone get a response from someone.
no i havn’t i think im get a lawery
About a month ago we had to get the Samsung Galaxy Note 8 serviced the charging port no longer worked. Well my husband didn’t realize my memory card was still in the tablet. I called the store and told them and they said that the service department won’t touch it. They had my tablet about a month. I called a few more times and still was told they won’t touch the memory card. Well I get it back last night and would you look at that my memory card is gone it may not be a big deal but I have all my daughters baby pictures on there.. So frustrating.
I never write reviews, but this time I think it is warranted. This is my first time renting from rent a center and it is the worst experience of my life. I rented a bed from them because I just moved to a new apt and I am expecting a baby and couldn’t sleep on an air mattress. when I ordered the bed they sent the mattress first because the headboard was not in the store . now I have 2 separate agreements and it seems as though I am making 2 separate payments. When I go online to pay my bill there are 2 agreements numbers with 1 bal. for some reason the store keeps calling me telling me that I am behind on a payment . They are very rude when they call and seem to have no type of customer service skill. I don’t understand how my balance is one price online and then another when they look up my acct in the store. To me it sounds fishy. even the amounts on the contracts do not add up to the amount this lady is trying to charge me via phone. I was told if I pay a past due balance of $140 it will bring my acct current and she can fix it online .. what do u know I paid the 140 and paid the $71.79 that my balance always shows online and she called again telling me I was past due in payments. It is outrageous and I feel like they are trying to rip me off. Then she tells me she can not wait until I get paid, that is not how you speak to a customer for 1 and for 2 how do you expect a payment if my original agreement was set for semi monthly payments. thank goodness I print my receipts off line and I have my contracts.
RaShunda Horton says
Im a customer at rent a center in henderson tx this my second time back with them. They are rude they say they will work with you and dont. They called today and i told them i dont get paid til thursday and they told me they wasnt able to wait that long if i dont have it in by tomorrow they was coming to pick up my refrigerator plus i have a 4 year old. Thry need new workers and manager s really they need to close down henderson tx rent a center
Robin Stewart says
They need to close down the whole business!!!!!! I am in wv and called the corporate office and I was told do not worry Friday payment was fine and then the mailman brings me a certified letter to bring my merchandise back????? nREALLY?:??? somebody is not doing their job????? oh wait NOBODY IN THIS BUSINESS IS COMMUNICATING OR DOING THIER JOB!!!!!!!! HOW DARE YOU PEOPLE!!!!!! LETS ALL. GO TO THE BETTER BUSINESS BUREAU AND REPORT THEM~!!!!!!! I AM!!!!!
Sandy De Los Rios says
Cindy Oxendine says
i am actually contacting you on behalf of my mother. she rented a acer aspire 17.3, but it was too hard for her to use so three days later she took it back and got a regular acer computer. when she went to pay the next payment she asked for a copy of her new agreement. they said they didn’t have it. ask next time. that was in june 2013. she still has not got one. she has paid 32 two week payments.of 52.98 not counting tax. the reason she is concerned is that a few weeks ago she asked how many pymts were left. first they said she had 10 weeks left, two weeks later she had 12 weeks left. this week when she paid they said she had 7 more payments which would bring it to 14 weeks. please advise the approximate price of these computers and does this sound right thank you Cindy Oxendine.
Sonja Curtis says
They have poor customer service and they advertise one price on line and charge you something different when you actually get the merchandise. Then when I called to do a price match they said the other store had it for a longer term but never offered to match the price. I have been a customer for over 10 years and have tried to give them chance after chance but now I am going to send my merchandise back and rent with Aarons. I know I will be happy with them.
Today September 03,2014,Rent-a-center, knocked at door no one was home, store in Cleveland on W 25th, witness watched a big tall Puerto Rican guy with a Rent a Center shirt, go to side of house came back to front of house, grabbed to patio chairs and threw them at upstairs windows, the chairs landed and still there on top of patio, and when leaving kicked the doghouse, and left screen door open, they are very rude.Do not come back on premises charges will be made.I wouldn’t recommend no one to rent from here, you will be harassed daily.
karen nelson says
the people at rent a center in salt lake need to treat people better. I will never go to a rent a center ever again.. I have been with them many many years. I pay like 900.00 a month. and for 3 months I have had a hard time. had to pay weekly not monthly. I can pay a bal. of 230.00 tell 2 sept with my sept payment. they act like I am going to run away with their stuff. I told them if you what to take the stuff. and then tue when I pay u bring it back.. they talk to me like I am a no body. with out happy customers they wouldn’t be open….NEVER EVER WILL I RENT FROM THEM AGAIN……….
I worked for RAC for about 2 months, was hired as a Assistant Manager, now with the hours being cut and me still having the same bills I made the decision to look for another job, as a professional I gave the company my 2 weeks notice, as it turns out, in the state I live is ok to just let go of your employee who, i mentioned , is doing nothing but the right thing. Credit at my location was bad, floor appearance was not the best. Customer weren’t treated properly. I worked my butt off every day just like you, they don’t see your hard work, they see you as another furniture in the store that they can use and throw away when they don’t need you anymore, because as quoted by my DM, WE DON’T NEED YOU. I have 2 kids and mouths to feed because my other job doesn’t start yet, just 2 more weeks till I do. All this time I was working for a self centered company where they USE you and when don’t NEED you well, you know the rest. Oh almost forgot, this was the DM and RM together. I feel let down and used. Never expected this from this company.
I work for RENT a CENTER for over 6 years and worked my butt off since day one. I got promoted to Lead Assistant and was proud that I was making my way up with salary. Now that the company has cut hours, I’m in a loss of over 50.00 a week, tthat’s over 200.00 a month that I’m losing. So much for working my ass off for nothing, I feel like I was spit on and betrayed by the company. Never again will I show my dedication and hard work.
RAC of valdosta has the most rude and none understanding boss he gets rude and act liket hings dont happen life I have a special needs child an my kid destroyed there things I agreed 2 pay for the stuff with no problem but I had some family issues that I had 2 get my kids and find some where until I can get my job transfered an this man still want me 2 come an make payment arrangement an had nerve 2 say I didn’t ask u 2 come this stuff no but it’s a way 2 speak 2 someone if u are boss thats what angered me the most but as of 8/23/14 I will never ever get nothing from a RAC company an I’m going 2 make sure everybody I know and my family never deal with this company agin
Troy Lojak says
DON’T EVER USE THESE PEOPLE!!! They charge you mote than they say. They tell you a certain amount of payments then when you make that amount of payments they tell you that you still owe more. Then, even after you show them all the payments on your bank statement they still want you to pay. When you refuse they start calling all of your family and friends and harassing them. They tell your family and friends that they are responsible for your debt (which you don’t even owe) and they call them 3-4 times a day.
yvette jordan says
Im am going thru the same thing. They are calling my relatives and when they call my brother they calling him by the wrong name. Told them that im at work during the day so no one is gonna answer the phone, talked to a friend of mines and told them the same thing but keep calling all day leaving messages, I will never get anything from them again this is terrible. SMH
I am very disappointed in the wonderful new “improving the quality of your employees’ life” changes you have made. You gave out pay raises and then cut hours which ended up being a $40.00 per week pay cut (more per hour, but less overtime pay) and not getting any more home time when it is needed. Thanks AGAIN FOR SCREWING THE PEOPLE THAT ARE MAKING YOU THE MONEY.
I agree Steve. Worthless company don’t give a XXXXX about us. If I were CEO, I would increase salary for all positions. Yet they want some college degree for becoming assistant manager, but yet salary is wack.
dwayne martin says
I need for someone to checkinto the rentacenter on laurens road in greenville S.C.the boss man said he was gonna come and take appliances if late one more time threatning my girlfriend, sister, and mother yall need to investigate I dnt like threats
scotty kiefer says
I am with rent center in ottawa kansas they are lies and rude they told me I would get my order between 2 and 4 it’s 7 at night and still have not received it
Andrea Rahming says
I am a long time customer for many years with Rent-A-Center in good standing. My payments go to the Pennsylvania Ave location in Brooklyn NY. I recently experienced some hardships along with a death in my family (my brother on 7/30/14) as well as some health issues (cardiac) I am now on a Beta Blocker. While i am not looking for any sympathy it would be most appreciated, as i have requested and been denied, if Rent-A-Center would accept my payment toward my past due balance of $150 until my next pay period 8/28/14. After speaking with the Brooklyn representative Mr. Lloyd, i was advised my outstanding balance is $400. Mr. Lloyd stated that my account could remain open if i pay $219. Please understand due to the issues i have mentioned above…i, in good faith, offered to pay $150 which i have available. Mr. Lloyd stated he cannot accept that payment and that full payment was required. I am writing this note in hopes of my account being reviewed and receiving approval to allow the $150 payment to be made. I am a responsible single parent of 4 and i do my best to be accountable for my bills…I do not want bad credit nor do i want a bad relationship with Rent-A-Center. I appreciated the purchase/payment plan its really just a difficult time for me and my family. I do have proof for doXXXXentation of the issues i mentioned all taking place in the end of July and the beginning of August. Is there anything that can be done from your corporate office that would allow me to make this payment of $150 to keep the items i am paying for while i continue to make payments as contracted. $150 is all i have until 8/28/14. Can Rent-A-Center accept that from me at this time and would you?? Please let me know, it would be most appreciated if you would respond. Thank you for your time and consideration. Call me if necessary 347 435-XXXXx (cell)….again, thank you.
I paid off my washer and dryer in January a month later the dryer door will not close and now washer broke the store manager took my warranty off went I was paying for it so on I can’t get it fix
I WILL NEVER RENT FOR RENT A CENTER NEVER AGAIN
I thought the washer and dryer would last more the 3 years what a piece of shut they are
georgia knight says
I had purchased a couch from them back in december they had a sixth month sale going on they have screwed me .. for one they added six more months to my plan two i have it sent off to be fixed i went a month without my couch fine ..well i get it back messed up more then when i sent it off i try getting corporates number i was not pleased at all they havent even tried contacting anyone or made any calls as if they do not care so when i ask for corporates number the reply to me was ” oh we cant give that number out they do not like us doing that” i mean really? I pay insurance on a couch when to begin with they had given me a hard time sending it off i do not appreciate how my stuff is being handled! Definalty will never get anything from them again! Bad customer service
MARLON from the Rent A Center store on 10020 W. Flagler Street, Miami, FL 33174; is the MOST uneducated, unprofessional sales associate I have ever delt with. I have rented countless of times from different Rent A Center stores, and I have NEVER been harassed the way I get harassed from this particular store. They dont even wait until the next day from your payment due day to call for the payment; and on the third day of being late on your payment, they start harassing your references. They dont even wait for you to be a week late to send someone to your house to pick-up the merchandise. This has been by far the WORST experience I have ever had with any store ever. Marlon is very nice at first when he’s trying to sell you into stuff, but once you sign that contract, boy, he has no mercy if you’re having a difficult week and cant make the payment on time! So with this being said, if you’re in need of anything, and need to rent from a Rent A Center store, do your self a favor and save yourself from having to deal with very Nasty, Rude, and Ruthless people and DO NOT RENT FROM THAT STORE!!!!!
Rafael balaguer says
Tuve una discusión con la sra.febee de rent a cent er en houma en la martin Luther king y tunnel Blvd
El problema viene desde hace meses yo me quede sin trabajo en diciembre y desde ahy empese a tener problemas con mis ppagospero aunque pasaran 7 dias siempre pagaba y hasta ahora habia continuado pagando a lo mejor inXXXXpli por pasarme de dias en el contrato pero no es la primera vez q la gerente me falta el respeto. Yo habia dejado de contestar el telefono cada vez q estaba tarde por q la pesona q llama no sabe tratar al cliente y no sabe como lidear con el y se lo dije a uno de los asociados q no hiba a contestar mas el tel hace par de semanas me atrase un poco y hable con uno de los empleados y le dije q si me hiban a tratar con respeto contestaba las llamadas y el estuvo deacuerdo esta noche cuando llego del hospital me encuentro una llamada perdida y decido llamar y me contesta la gerente y me dice muy poco profecional q cuando hiba a realizar el pago y yo le digo sabado y me dijo de mala gana q no podia aceptr el pago q tenua q recojer la mercancia yo le digo q lo voy a hacer sabodo y me dijo q no q hiba a enviar un empleado inmediato a buscar el tv y me falto el respeto y me grito yo le dije q hiba a tratar de conseguir el dinero para viernes y tambien le dije q el contrato dice q ella se puede llevar el tv pero si consigo el dinero me lo tiene q devolver y siguio discutiendo y yo le dije q no me gustaba como me trataba y ni como ella era gerente si no podia tratar al cliente me dijo q si no me gusta q no rentara en su tienda y q cuando el viernes yo le llevara el pago tenia q hablar conmigo personalmente y le dije q no tenia nada q hablar con ella y ella incistio y me dijo q la hiba a tener q oir seguimos discutiendo colgue el telefono y luego la llamo y le digo q si queria el televisor q mandara al empleado a buscarlo y siguio discutiendo y ya se me habia subido la presion y le dije de mala gana q viniera q ya estaba cansado de sus amenazas y si es verdad le subi el tono por ya estaba cansado de q me trate como mi/#$$ o basura yo pagaba tarde pero pagaba por q nunca me dijo nada cuando siempre iba a pagar los sabados ya q el tv esta bastante adelantado en pagos ahora ella quiere quitarmelo quisiera q se tomaran cartas en el asunto y yo voy a hacer q esto llegue hasta las ultimas consecuencias. Por q por ser latino y no saber bien el idioma no es justo q me trate de la manera Qué me trató asi q les dejo mi numero o y por favor contacte quiero q esta situación se arregle mas otras situaciones pasadas . Mi email es com por favor agradecere me llamen. Espero su rapida acción
Carol Walters says
I already sent a complaint to the local store and I am so angry over this entire mess. I purchased the buyer protection plan when I signed the rental contract for my Whirlpool Cambrio set of a washer and dryer. I paid it off after almost a year. I have paid additionally for the buyer protection plan after this set was paid off to continue and have received shoddy service. We contacted the local store about the dryer shutting off and not drying the clothes. They sent two guys out to the house that for one acted like they didn’t care about their job and for two, didn’t do the job to find out why the dryer was doing this. They put one shirt that was damp into the dryer, started it and once the dryer heated up, they pronounced it as not having a problem and left. The dryer still doesn’t work right. I shouldn’t have to keep restarting the dryer to dry the same load. My husband went in the store again today to complain and they tried to make him pay for additional dryer rental. He had to bring in the certificate of ownership to prove that we didn’t owe anything even before they would talk to him. He told them that these guys didn’t examine the dryer with a test load against it and just left. These people in the local Cape Girardeau, Mo location act like they don’t know what they are doing either. They can’t even credit payments and try to take money from people who have already paid off their appliances as well as give excuses as to why they won’t do the work on the appliances when one has paid for the buyer protection plan. I’m filing a complaint with the local BBB about their shady business practices as we have gotten no satisfaction from them. I will now have to pay someone else to look at the dryer that I worked hard for over a year paying off just so this company can take people’s money and cheat them. I am very unhappy and this is so wrong!
Deana clark says
I have rented from rent a center in the past, but what I’m experiencing now is absolutely ridiculous I began to rent from the Burlington rent A Center and have had nothing but bad experience from the moment I signed the contract number one I told them I wanted new things and they brought me out a new bedroom suit but an old mattress didn’t know that the mattress was old until I came back in the next day to sign the contract they told me when they will bring it to my house that it was a brand new then I was promised them up free but had to pay almost a week and a half.this Burlington rent A Centeron North Church Street really has a bad way doin business. no one there is professional.I would appreciate a conversation with the CEO,my number is 336-227-XXXXx.thanks in advance for your promptness in this matter
I have never in my life been so insulted in my life!! Last week I sent a friend I to thestore with my payment, cause I refuse to go in because all the problems in the past, they told her that they would hold the payment till they spoke to one of us, and now they have no record of it figures so the store manager Maria puts me on the phone with the district manager Lisa who was even more rude than the manager, so Lisa asked aboutthe receipt and I told her that they did not issue one since they didnt credit the money to the account yet and I told her they never give receipts any time we pay in person so she told me I was a liar and that shes not going to listen to my lies and called me a liar once again and laughing and being snotty the whole time, real professional right?! So after hanging up on her I called the corporate office in plaino texas told themwhatwas going on, after 30 mins on the phonewith them they proceed to tell me that they cant do anything except send the complaint to the district manager! So they are going to send the complaint to the person the complaint is about?! What a joke…
I was in the process of moving from aurora Il to the city of Chicago being that it was my first time renting to own furniture I went rent a center in aurora Il and I saw the bedroom set I wanted which had a set price 650 plus the used mattress and box frame which was 100 which brought my total to $750 they told that they could deliver to that area so they would have to send to another store in downers grove IL that could ship the items so I had to drive to that store talk to them about the item being delivered to my new address and they to told me that they couldn’t deliver it but they can have the warehouse send it to that store so I got the address to the nearest store to my new address which was the hometown IL location I went into the store I believe march 29th and I spoke to them told them about the arrangements that was made from the other stores and it was fine however the workers there was very unprofessional they where in the back eating laughing and I believed I smelled weed in the air of the store I’ve never had bad service like that they harassed my references on girl name Tiffany left a rude message on my mothers voicemail and called my cousin phone numerous times while she was in the hospital seeing her father as she explained already to her she told her she was just getting a reference and she needed it now. Through all that I end up finally getting my bedroom set with mattress and I was making my payments on time of $100 paying off the items in June I usually pay with a card but I went into the store making the last payment and the lady said I was done so I left within those times as past i started training for a new job and then I get a call from them saying that I still have more payments I was very confused because I was aware that I was done making payments they said I Owen 1900 more on the bed room set and if I don’t make a payment they will schedule a pick up so I explained to them that I made all my payments and that I’m not giving them anymore of my hard earned money because they messed up. The lady Tiffany said that u past my 90 days which wasn’t true I paid that off before hand and she said I got the interest rate I’m very upset I explained to them either they give me back my $750 and I go somewhere else or they don’t get anything back I haven’t yet heard anything back since after I paid them I threw away my contract and things because I was done with them here it is August and they are calling me with non sense I’m looking to press legal charges against them for this issue apparently I’m not the first this has happened to to whom may read this please contact me back 314-546-XXXXx
lurena buggs says
I went to the 1045 W Hallandale Beach Blvd, Hallandale Beach, FL 33009
(954) 458-6800 location and I’ve had the worst experience ever! I ordered a bunk bed and a living room set. I ordered it with the 4 weeks free promo…I was told it would be delivered on monday. I explained to the store manager (a lady) that I had to be to work at 2:30..she guaranteed me that I would be the first delivery since they had no other deliveries yet. They also told me that the living room set was brand new! The delivery didn’t come until after 4 I called 3 times before hand and was told it would be to me within moments each time. When they got to my home the living room set was missing 2 pillows which the floor model had so I only assumed my set would too. I was told it only comes with 2 pillows not four and I could purchase the floor model pillows! The bunk bed had no mattresses. The excuse I got was the cleaning people never came to clean them so I couldn’t have them yet…so I have to suffer and have no mattress for my son since someone else didn’t do their job. Than the store manager (a guy now) says he will deliver the mattress but it’s wet and he will give me a 70 discount off the bunk bed but he would have to talk to corporate if he could not do that than he would give me another week free on both items. Not only did I miss work from perfect attendance for a year but I am now getting a call saying I’m a week late on my payments. No one ever got back to me every time I call I get the run around. And on top of all that it took 2 days for the mattress to dry so my son had to sleep with me. I am beyond passed off…I would never rent from renta center again. Something needs to be done to compensate me and this chain of unprofessional staff of liars. My number is 585-773-XXXXX.
I went to Rent a Center in July to Rent a bedroom set and TV. I went to 4127 W 87th St Hometown, IL 60456 Ph: 708-636-2200 I talked to Tiffany and anther girl. I paid them the 143.00 for the bi/weekly payment. Then they called me back, to tell me that they could not verify my references and that they were told, I was late in the past, so they could not approve me, to come in and they will recharge my card back for the $143.00. I called the other store, where I had only rented a lab top from them and returned it, because I did not need it anymore. I had good re pore with the Pulaski store in Chicago, Ph:773-202-9090. I talked to Damien, and he said, that they never told them anything, that he does not know what they are talking about. I called my landlord and she said, that she did talk to them and told them that, I pay my bills on time. So, they lied to me and told me that they could not reach any one. Today, I get a call from Tiffany from the Rent a center, telling me if I don’t come in to there store and claim my money back, that they owe me, that they are going to charge me????? Seriously, charge me for what? They owe me, I don’t owe them anything. They are very unprofessional and I do not feel they have a right to threaten me. When they owe me money. Please have someone call me back about this! I will be seeking legal counsel regards to the threat I received today 8/5/14 My number is 773-569-XXXXX. Thanks for your help
Beverly Kenner says
I just received another phone from Rent a Center asking to speak to the same person they have been trying to contact for 2 years. We have told them every time they have called for the last 2 years that this was a new phone number (July 20012) and to please remove our phone number off their list.Well this morning again they asking for Mr. Caldwell, I told the young man to remove our # and we have been asking for 2 years, he replied you never told me and hung up. Well i called back 972.801.1100 and spoke with Eric and he denied it was him that just called me, I told him that I was making a complaint, because that is not good customer service after years of being harassed by Rent a center!! If this is their usual way of treating customers I wouldn’t recommend this company.. My next step is to find out the regional manager , before I write the CEO and COO..
Miss Jacqueline A Davis says
Would some one from Area office please call me and not from your local R.A.C stores
I need to speak with some one like asap thank you
I RENTED A FREEZER FROM RENT A CENTER BESSEMER, AL 35022
05/09/14” WITH THE UNDERSTANDING THAT IT WILLBE FOR 3-MONTHS ONLY.
I NEED IT TO STORE FOOD FOR OUR FAMILYREUNION 07/25/14—07/27/14.
I MADE THE LAST PAYMENT 07/03/14 $68.65, I TOLD THE MANAGER THAT
THIS IS THE LAST PAYMENT, THEY CAN PICK THE FREEZER UP ON 07/28/14, THE FREEZER HAS BEEN ON THE FRONT PORCH FOR-6- DAY’S.
BECAUSE WE WENT ON VACATION 07/29/14 FOR FOUR DAY’S. I CALLED
MY NEIGHBOR’S TO SEE HAS ANY ONE PICKUP THE FREEZER YET, THEY
SAID NO, SO I CALLED RENT A CENTER, TOLD THEM THAT I WAS OUT OF
STATE ON VACATION, THAT THE FREEZER WAS ON THE FRONT PORCH.
THEY SAID THAT IT WAS ON THE PICKUP LIST AND THEY WOULD COME
AND GET IT. TWO DAY’S LATER, FREEZER STILL HAVE NOT BEEN PICKUP.
CALLED THEM AGAIN, THE MANAGER TOLD ME THAT THEY ARE SHORT ON
HELP, BUT THEY WILL GET TO IT SOON. HOPE CORPORATE READ THIS
AND PUT SOME FIRE ON UNDER THEM SO THEY WILL PICK UP THE FREEZER.
I am a former customer from the little rock area , I was renting a tv, washer and dryer, and couch and love seat. When I was preparing to move from little rock I set up 3 different times for them to pick up the stuff all 3 times they failed to show up while only calling me 1 of the 3 times . We called them again once we had all of our other things moved out and I informed race that we were no longer living there and did not want to leave this stuff there , due to the fact that we did not feel it was safe there I told them I had the tv and washer and dryer with me , I was then ask to return it to the old house for pick up. Now I’m being told my stuff is missing and I’m being harassed and called a thief and a liar ! I feel like I have been taken advantage of and possibly deceived and I feel like I have been set up. I have asked the guys at race to stop harassing me and have placed a call to report the issue. I feel that I went out of my way to get they’re stuff back to them and now I’m having to deal with all this. If I would have had a way of moving it all to them I certainly would have done so just to avoid all of this . I have spoken with them several times and asked for the harassment to stop , every time they call it ends in an argument and I will not tolerate the harassment any longer the next step I take is changing my phone number and I really don’t want to have to do this.
danielle riddle says
I recently returned a “Used” Whirlpool refrigerator to the Claremore, Ok Rent A Center location as of July 21, 2014. I also paid this location up until July 31, 2014 with a small amount of funds left in suspense on the account to apply for August 2014 Rental charges.
With several conversations with this locations employee’s and management it was communicated to me that once they received the refrigerator in their store – I would be able to collect what I overpaid towards the account, this was also communicated to me as I was following the RAC truck back to the location to get my balance.
Once I arrived at the location I was then told they could not refund my money, I was extremely upset due to the fact that I wouldn’t have over paid if I was told correctly when I did pay as I told them I was going to get a refrigerator at cash price and would no longer need this one at $1,000.00 when I had already paid $300.00 est. on it.
I just lost my father April 24, 2014 and I am a single mother. I am so upset with the service and with the multitude of family, friends, business partners and local business owners I know – this could be very bad for this company’s reputation.
I was brought to tears that this company would do this to me.
I am a respected business owner in Kansas (Smokey Racks BBQ, Inc.) and I hold a position at MetLife Insurance in Tulsa, Ok. I cannot believe this is how you treat your loyal customers.
I would like to know if anyone knows anything about being a consumer but not the rental customer. Basically my ex boyfriend was living with me and wanted to rent a TV from rent a center. He went in to so the application but said because my apartment was in my name and he wasn’t on the lease, I would have to come with the lease and my id. I did it but I never signed the contract. Since then my ex and have broken up and all his things including the TV are no longer in my home. The manager is threatening to press criminal charges but he won’t say if it is against just him, or me ad well. I told him I don’t know where my ex or the TV are, and I have nothing to do with his contract or financial state. I’m not his wife and he is an adult. The manager said I did have something to do with it because it came to my house. Does anyone know if I am responsible for this or not? I don’t think I should be, but the way the manager talked to me I’m not exactly sure.
I am a former RAC credit manager. You are not on the hook for the theft. It is used as a tactic to get you to confess to the where a bouts of the tv. Although they do have your I.D., If that agreement isnt signed by you on every page possible. Charges will not be against you. Hopefully they have his I.D on file along with his signatures that way he can be held responsible for this.
ashly murphy says
I am from statesville NC, I am renting from the rent a center on East Broad st. We have ALWAYS PAID but yet we’re not even two weeks behind and they harass us saying they are coming to get their bed and fridge. I am calling corporate tomorrow, this is wrong!!!!!!! When tax season comes they can shove the fridge where the sun don’t shine…. Their head manager Justin is a complete *sshole.
I had went to rent a center on 98 north in lakeland FL, to get a bedroom set. After speaking with Brandon in sales, everything seemed to be going well.. I was told a set price for a mattress, box spring, head board, foot board and chest of drawers. However after reading upon leaving the “set price” went up $40 a week.
I had been told that everything would be delivered on time and everything was in stock.. but unbeknownst to me.. that wasn’t true.. I had to wait another 7 days for my foot board to be delivered while I had everything else.. I wasn’t even able to set up my bed because they didn’t provide me the right hardware. So it was sitting in pieces in my closet and Ipieceseeping on a metal frame on the floor for a week and a half. Until i call again, a guy shows up and hands me three pieces of wood for center support.. well they were all three different ones. So i call back and they send brandon out who was banging my walls, and doors anf ceiling fan and mini blinds with the side pieces. And he didnt even had the right pieces either.. went to lowes to gey more.. he was scheduled to come between 12-4pm and showed up unannounced and 11:15 with out a phone call or warning.
I have had an on going horrible experience with a store in Las Vegas 2775 s nellis they are very unprofessional and they have shared my personal account information with people at my workplace. And why I was away from home and my minor children were at home they talked my minor children into letting them in the house without showing any identification and my son told them twice that there was no one of age home they proceeded to ask to see an item that I was renting and took it didn’t leave a card or anything and left. I don’t know how long they were in my home or the background of the workers all I know is that they were alone with my minor children in my home without my permission.
terry young says
Gave me a couch that is filthy a rug with a stain and two twin mattresses that were used. This is the Lodi, Ca store. Was told by law they have to be professionally cleaned. Its a joke. They know that nothing will happen if they don’t
Pamela Bellino says
First week of May set up a 90 day same as cash for a used bedroom set from the Rent a Center on Mobile Hwy in Pensacola , Fl. After the guys left I noticed 2 decent scratches on my wall and that one of the decorative emblems on the bed was missing. It took there assist manager Blake 2 weeks after that call to come out to my house to take pictures AND the store Manager took over 6 weeks to file a claim. Now at 8 weeks I get a letter saying Rent a Center did nothing wrong so they will not repair the DAMAGE!! One very pissed off consumer who is returning bedroom set and will never deal with a Company that does not fix there damages!! Looking at speaking to a attorney on this situation since the store managers tried to stall a claim!!!
william hand says
My company here in Orlando fl. do alot of servicing for 3 Rent a Centers. It has been Over 2 Months and we have not recieved any checks for any of the last 3 jobs we have completed for them. Every time i call, its something different as to why they havent mailed us our checks. I am very disappointed in the corporate handlings of my money. I would NOT RECOMMEND working for this company. This time they are telling me I basically have to wait 45 days for them to even send out a check for the work I performed. (HOW STUPID IS THAT!!!) I mean, if i wait to send them my payment for items i have rented 45 days, they would send their boys knocking on my door. for this reason, we are cancelling ALL contracts with these stores. We are also sending all items we are currently renting back due to this. RENT A CENTER can shove it in their asses all I care. i do work for a few other rental companies as well. never have a problem with them at all. Why rent a center all the time.
Kenneth Wilson says
We send our stuff back and they took along time trying to get it one of their trucks was two houses down unloaded stuff and they didn’t bother picking it up we put the stuff out side and they said no one could come a pick it up and they were short of staff last time I checked that wasn’t my problem so they said that if we leave stuff outside then we were held responsible for it we called them up and they never came and got it we were one day behind and we got harnessed everyday almost I m not renting from rent a center anymore I moved on to Aaron’s thank u
Kenneth Wilson says
This store was elkton md 21921 on route 40
I recently, in May, decided to do business went rent a center. Today is 6/30, and the furniture that I purchased is still not here, meaning in my home! Since May I have called and promise my furniture would be here. They keep blaming it on the manufacture but yet, as a store manger and customer service rep, you all should be keeping me up to date as to what is going. The manager response is: “I can’t push the truck here myself and neither can my district manager.” really? Is this how you treat customers? It’s has been over a month 1/2 and still no furniture. No calls from the DM, no nothing. Why am I’m waiting almost two months for furniture, that I do not have and have been making payments on?????
Ashley, if your paying the rental fee without the benefit of having the furniture,
you should call customer care. The number is 800-422-8186. I hope that helps.
brenda patterson says
I rented a sec. sofa and mattress and frame at the Marrero Louisiana (westbank) branch. the sofa was in repair the cotton was hanging out. the sofa bed was very dirty with trash and pony tail bands and dirt and food. I was told someone will come out to clean it last Monday and no one showed. So today I am having it picked up. When I called to see what time was pick up I told the sales lady that no one came out last Monday to fix and clean it, that is why I am returning it. she said that she did not send anyone because she knew I was going to return it. It has been in my house for two weeks and I can’t use the sleeper for the nasty trash all over it. and I had to put a cover over it to set on it. the is bad business. So if you need to rent something DO NOT GO TO THE RENT A CENTER IN MARRERO LOUISIANA ON THE WESTBANK.
I’ve been a Rent-A-Center customer off and on since 2004, but mostly on. I started renting with them in Virginia Beach at the Holland Road location. They were actually AMAZING, and I didn’t have any problems there. Upon moving to Ohio in August 2006, I actually still had a pretty good experience with the Garfield Heights location, and because I had the protection on my washer & dryer, they replaced a part for me just as I was paying it off. When I had to become a new customer again upon moving to Brunswick, Ohio, boy did I start having problems with the store. I ALWAYS make my payments, whether they are on-time or late, I ALWAYS make the payments. They offer 1 week, 2 week and 1 month payment options. So, if I owe 2 payments, since I’m set up on the 2 week payment cycle, then how can I really be late?? It would be just as if I was on the 1 month option. I was put on some stupid card program, and charged for it, without my knowledge. I have been yelled at, threatened to have my merchandise taken back, tons and tons of door knockers left, tons and tons of voicemails left, and now they are just calling and not leaving a message to give them an excuse to leave yet another door knocker. Do they think I don’t see on my phone that they called? I told them that I had a vehicle payment set up, but my loan company tried to take it out of the wrong bank account, so I had to pay almost $2,000 to get my van back. Then, our electric was shut off, because we actually didn’t receive the bill. I know it seems lame, but I have 5 children, 4 of which are at home. We are constantly on the go, and my one child is mild mentally handicapped with 8 other diagnosis and a hearing aid. I explained to them the situation, and they seemed to agree with the arrangements. I got a call a couple of days ago saying if I didn’t make a payment they would take further legal action. They really need to stop threatening. So, a friend took me today to get some testing done, and my son tried to call to make a payment. The manager would NOT take the payment. He said that it wouldn’t touch the amount I owe. So, since you rejected my payment, does that mean I get my stuff for free now??? That’s what it means in most cases. I’ve complained to corporate customer service several times about the harassment, and the DM does call me. It usually gets worked out. I don’t know who these managers think they are. They are normal people, and threatening me is NOT going to help the situation any. They can’t do anything until you go to court over it, and they can’t garnish my wages, because I DO NOT work. My husband is mostly out of town for work, but they shouldn’t be allowed to garnish him, because we’ve attempted to pay, and work the rest out. I can prove that I attempted to make a payment, per their requests via phone messages, and they would NOT accept it!!!! Hmmmm…..guess that manager would look pretty foolish then. I’m sick of having to worry about them knocking at my door, and having to leave my blinds closed. If people around where we live see what they do, and how they are, do they really think that will help them get additional business??? I DO NOT THINK SO!!!!!
Frankie Keith says
We had the same problem in Anniston Alabama. My grand daughter has stomach cancer and my daughter was with her in Birmingham Alabama at the childrens hospital and they started beating n pounding on the door at 8am even waking up the neighbors and i was visiting my daughter to help her while she was at the hospital with her daughter and they threaten to call the police witch he did and he told me that he wasnt leaving and he would beat on the door all day witch he did untill the police arrived and the police told them that there wasnt anything they could do and they still herassed me all day.Now i am dissabled with palsey and im ptsd and i have panic attacks and heart problems on top of other things.when my daughter came home we took care of it. I went into the RAC office to talk to th manager and he wasnt there and the boy in charge got smart with me and told me that he could do what he wanted as long as they didnt force their way in and i am a christian man is how he got away with talking to me that way. And by the way i am not a resident. It is the most unbusiness unprofesionalism i have ever saw or heard. It was bad enuff that i had a verry bad spell and had to go get checked. Now this is way out of hand. I have plenty of witnesses that saw and heard every thing.
I am a close friend with some of the people in the waimea/kamuela branch in hawaii. The general manager joe gallegos always steals his employees sales and uses the company card to buy house supply for himself and his family like toilet paper; bedding and other house hold cleaning supplies. As well as using the card to fill up the tank in his personal car. He also Sends his wife to stalk his employees and take pictures of them while they do deliveries. He has been picking on the other employees that work under them all he does is sit him his fat ass… literally *FAT* every time I’ve been in the store he bosses around everyone and never leaves his office chair. He never does his returns on the same day they come back to the store . sometimes when the bug bosses come into the store he takes the Unreturned merchandise home so the bosses will not see it lying out. His wife and family are always in the store. And recently he rudely put up a help wanted sigh and they are fully staffed saying that he’s going to fire one of the employees that hr makes go deliver huge couches washers dryers refrigerators etc all alone. To top it off he only keeps the ladies in the shop with him.
Rainy Oseguera says
I live in st joe mo and the store is horrible. I was renting my tv, stove and refrigerator from rent 1st. Where they would really work with u. Well rent a center bought them out and refrigerator quit working it took my husband going up there and him telling then to take the pos refrigerator they finally exchanged it with same payments as the other one. Today they have come to take my refrigerator and stove.they dont give a shot about their customers. I could have my kids taken from me because I dont have refrigerator or stove I am calling Aaron’s today.
I have been a customer with rent a center in Brighton co for a long time and have an item with them now that I’m almost done paying there manager is rude instead of greeting u right he says ” welcome to taco bell” not only that has a bad attitude and is not a understanding I have payrd my iPad late BC they don’t fix my pay date and also the lady working there one time went off on me . I’m try to rent another item from rent a center in a different city so I don’t have to deal with the manager in Brighton co and once I have all mg paper signed they say no u can’t BC u have another account with rent a center in Brighton and the manager says he’s had some issues with u” excuse MD but I’ve paid and continue paying and need a laptop and can’t afford to pay a full price one up front so CEO hope your reading these BC that is defenetly not professional the greeting, not going thru renting me the item after signing doXXXXents just for a manager that don’t like me BC I got him in trouble with the ” welcome to taco bell” when he should be saying welcome to rent a Center
Tabatha Flores says
I have an attorney for a lawsuit for harassment if anyone else on here has had the same problem and would like to join…i have been renting a TV for almost 2 years now and have paid over 2k already and only owe a measly 500 to pay it off and we have already paid off other merchandise but now that my husband and i are going through a rough time because my husband is out of work right now and i lost my job they refuse to work with us!! Is all hey could do was harass us constantly. I never one time received a call from the store manager so I called the dm and she said well let me see what I can do and I will call you back but she never returned my calls again…i never wanted a free ride I just asked them to work with us for a little while until things get better but they refused now I receive a letter from an attorney threatening to take legal action because they cannot get in touch with us!! That is a blatant lie!! How can they lie like that??!!!
Tabatha Flores says
And there’s much much more to the story but i could go on for days about the things that they have done and the un professionalism of this company and their employees especially the manager of the store in san bernardino ca on highland ave and the dm over the stores.
David Beck says
Tabatha, My name is David Beck And I am going through the same thing. Except I have become disabled. They worked with me for several weeks until the manager “mistunderstood” specific payment info that I gave him. Instead of telling me he made a mistake. He became beligerent and belittled me and demanded that I make payments that He and I both know I cannot afford. Also I got this manager on recording treating me this way.
David Beck says
I have decided to make an In my opinion sign and stand in front of the store and then tip off our local newspaper. I was an excellent customer until this new manager came on board. I live in Union Mo. and am dealing with the Washington Mo. Store.
these people have nothing better to do than harrass you all day long! I get called 6x in a row if I don’t answer, WHILE I am at work, its rude! and theyre calling me over 38$, I told them id be there to pay it the following day because I was stuck at work and not even an hour later they were calling me non-stop… is it even worth it to complain? if im getting charged a late fee then why are you still blowing up my phone? ill gladly pay the late fee since I could not make it that day, but they shouldn’t still be harassing me its disgusting… these XXXXXing people have no lives.
We have no life because working at RAC TAKES UP ALL OUR TIME. Most of us don’t want to harass you. But sometimes we have to, we could even lose our jobs if we don’t. To be nice in this business is putting a target on your head to be lied to, stolen from and treated with disrespect. So you have to understand that some of us are trying just to make a living.
I am a coworker at the store in Athens GA. Let me tell you it is no piece of cake working for rent a center. I am at the store from 9 in the morning until 9 at night. I am constantly being yelled at and cussed at by a coworker of mine. I get called outside of my name and belittled more than anyone should. During our Easter Party, she was cussing out our store manager and slamming doors while my children, my friends children and other customers were in the store. My friends, who are customers of Rent A Center, were having to help customers because she was unwilling to help them. I have had customers complain about the same things I have been reading about on here, but in reference to her. I do my very best, as a coworker of Rent A Center, to help my customers anyway I can. I use my personal time to pick up payments, fix peoples merchandise, and help them find jobs or places that can help them get jobs. I understand your frustration about the calls, I really do, because I make them every morning. If you dont want Rent-A-Center to call you… be proactive. Call your account manager, explain your situation, we know life happens… And if you call a day or two before you know its due and you know your not gonna have it, they can put in for an extension to help. If you have Benefits plus and you lose your job, file the claim… They can help. I wish you all had me as your account manager! Maybe your experience would have been different. My customers love me. They know I am just doing my job, to the best of my ability, and that they can trust me and come to me with their problems. I know its hard to swallow pride, but is it harder to ask for help or listen to the phone ring 100 times in a week because your 3 days behind?
Former Rac Credit Manager here, We do call alot, visit you at home and some cases your work. The reason is simply “ARE A RENT TO OWN COMPANY” “NO GRACE PERIOD” ALSO. You get set up to how often you get paid, we understand that things happen and in most cases I am willing to help. But there are people who abuse the system, lie, steal etc. Someone comes in and pays 30 bucks to get a #$1399 retail TV, then pawns it. Now he is damaging the stores goals. People lose their jobs over stuff like this. To better understand it, just imagine being solely judged on what other people do/pay their bills on time. Granted I am no longer with the company, If the difference in me feeding my family every week depends on you paying your bill or returning the product. My family will eat because I was that guy making them calls/ visits etc.
Tina C says
Cannot get reply from corporate on no delivery of washing machine. DM mgr # constantly goes to VM. Think I am going away? Think again. Was cust over a decade and now this crap!
patricia lopez says
I also would like to talk to someone…the bull I have been thru in the last month is amazing..fully paid a month ago…just got merchandise today, guess what all the parts are not there, so perhaps they will be back thursady..on top of that the store calls me to collect this months bill, still don’t have the furniture, paid in full one month ago, and they want more money..are you guys hurting or what all your customers being screwed…wow. p.lopez
Tina C says
You won’t get a reply we all do not get replies.
Wow….I’ve already took back my IPad,computer, and furniture and went to Aaron’s. Your store in West Des Moines DOES NOT CARE about your customer NOW I’ve had your rent a phone and am planning on taking it back also!!!!! For 2 months I’ve been telling them that the phone wasn’t working properly and nothing was done. My husband has the same service I have but he can have service wherever we go my phone no service, can’t send or receive picture texts, I have a hotspot on mine but what good is it if I have no service. Sooo yesterday they finally give me a new phone..GUESS WHAT no service the phone keeps saying insert SIM card and now I have NO data service on it….I feel I should get all of my money back or at least half so I can go get a phone that works!!!!! No one seems to care that I have issues!!!!,
Update on my situation…a very nice young gentleman (Adam) helped me by getting a different phone. Used but it works but he wasn’t able to do anything more but he tried. Took me calling Corporate daily to get a regional manager to call me. Well their solution is to be. Completely paid off in 13 weeks instead of 18 months…..Still not happy as I’ve already laid 6months in figured phone should be paid off but oh well once I’m done I’m done going to Aarons…
Jackie Overstreet says
Been a Good Customer- Since the Temp Manager Jackie left- I am going to stop my Rent a Center. I asked to change out my furniture set (yesterday) and pay cash for the differance.My son, being autistic- couldn’t handle being in the store. So I asked them to call me…. Since the “Girl” had closed her office door as soon as we walked in…..Came out after another customer entered and went back after she paid. Customer Service-No ” Hi, How are you today?” SINCE THEY HAD NO CLUE IF I COULD CHANGE IT OUT– I asked them to call me and see if we could use the money I have already paid and pay the difference. No call. My bill is due also. Wouldn’t you want to collect? I also have a washer & dryer. But if this is how I am going to be treated–I am going somewhere else.
Customer Service? Please pull up my account. I don’t know why “They” wouldn’t try and make a deal. How about smiling? How are you today? Get out of your office.
Now an Aaron's Customer says
Prescott Valley, AZ Store manager Joel Kain is a lying and scanless bastard. Why you would want such a dishonest man representing your company is beyond me. Also an employee by the name of Stephanie is also a lying XXXXXX.. They have continuously lied to us. Harassed us at home and work for no damn reasons.. The only good employee they had there was fired.. Several family and friends have left RAC and went to Aaron’s. . And after years of renting and paying off items I now have returned what I have left and took my business to Aaron’s. . At least they treat you like a human and not like a POS.. Your companies best interst is to fire the two sXXXXbags Joel and Stephanie.. This is a small town and Ive lived here for years. Bet your sweet ass that the word will get out quickly.. Also, ymy cousins husband was fed up with your Manager and Stephanie he decided to go to Aaron’s
. Your manager called Aaron’s and stated that he was my cousin and canceled their order.
. They both need to be FIRED A.S.A.P!!!
Georgine Sable says
I am very upset with Rent-a-Center in Depew NY. Communication is horrible. They have sent me on a wild goose chase since 5/19/14. I received a call ton 5/19/14 asking when I was coming in to make a payment and I said I did already on 5/17/14. Little did I know the online system still had my one account set for bi-weekly payments and the other account was on weekly payments. The reason this had happened was due to an employee not doing his job on 4/26/14 like he was suppose to. At first it was my fault that the payments had been reset on my account to bi-weekly as I did make a couple payments late. I had rented appliances and on 4/26/14 I had gone into the store and made the weekly payment so my account could be reset for my furniture and this way my furniture and appliances would be due weekly on Saturdays. I had talked to the rep on 5/19/14 to take the extra payment I made on the furniture and apply it to the appliance account and I was told I need to speak with my boss and I will get back to you and he never Did. On Tuesday 5/20/14 I was at work and they tried to contact me and when I didn’t answer not only did they leave a voicemail stating they needed to talk to me right away about my account but decided to contact one of my references and when they were asked why they were calling the rep told my reference my line was disconnected and they could not reach me. I then called the store and talked to the manager regarding all this on 5/20/14 in the afternoon. I was told I needed to contact the e-pay department as they do not handle any account updates when it comes to due dates and The manager would be sure the rep leaves a voicemail for me and will not contact my reference again after all they have my house phone # and cell # to contact me and there was no need to contact one of my references. I contacted the e-pay department and OMG talk about not understanding English they told me I needed to contact the store when I explained in more detail mind you it was at a kindergarten level they tried to transfer me to a store rep and hung up on me. I called back in and they told me I needed to call my store. I told her no I need to speak with someone who is going to handle this instead of just passing me off. I was then transferred to a supervisor She had told me she will have the district manager from the corporate office contact me regarding this. Once again no call and it is now 5/24/14. I went to check on my account this morning and my payment date for both my accounts was changed however one account is still bi-weekly payments while the other remains at weekly payments. I contact the store at 11:30am today 5/24/14 to ask why this was not fixed and once again I was told to call the e-pay center they have no control over it. I told the rep if no one has control who changed my account information and I got the response I have no clue you need to contact them. I said this is unreal furniture will be coming back on 5/29/14 and I got ok talk to you the. Unreal I have been a longtime rent-a-center customer for over 10 years and this is how they treat me I don’t think so!!!!!!! Guess I am going else Where and I will be sure to take all my referrals with me!!!!!!!
This goes out to the black girl and Joe at the Rivers Ave office. I took the computer back because 1 it was a piece of s*** it always crashes and I didn’t need it. So the smartass comment that Joe made when I was going out of the door about me not paying my bills I am not going to pay for a crap ass computer when I can get a new one anyway. I know I make more money than both of you put together so when we talk about paying s*** I got mine but yall can shove that piece of s*** computer up your ass and learn how to be professional its not your s*** so don’t be mad over it you are so dumb dumb to take it personal you really make me lmfao at yalls stupid asses. So keep on collecting your minimum wage and food stamps and look for a new job if you don’t like it. And fyi its North Charleston Sc office
September F says
I try not do complain to much about most businesses. Rent-A-Center in Monroe MI has to be the worst hand down. Now if you can try to figure the amount that we have paid to these vultures, (putting aside I am disabled and on disability), We started paying on this at the end of May 2011. The workers have came to my home and received payments providing us with hard copy receipts. My fiancée and I moved in November 2012, the store manager just informed us that all the payments prior to us moving became null and void when we moved, and that we had started over with our payments. Prior to our move they told us that we would receive full credit of what we had already paid. Now Whirlpool sent us the first of 3 warranty papers in October last year. The manager told us to just throw the paper away because they take care of that in office. So then we get the second one in November so she told us to bring it in and they would take care of it. Well then we got a third in December and again she said to throw it away. I didn’t, I call Whirlpool last ,month to ask why I had gotten the three papers regarding my washer and dryer and she said they only send those to customers who have paid off their products. Now I confronted them last month after I had spoke to the Whirlpool rep, and she replied that that was false information and I should have come to her. Now there branch is trying to tell me I still owe 6 more months of payments so I am so ticked at this company. I get the run around from this store to the district store and now I am awaiting for the district manager’s supervisor is supposed to contact me within 24 hours. And I get the pleasure of them beating on my doors and windows. And also looking into my windows. Now another thing that bothers me is they have contacted not only my references in this but also my landlord who knows when we got it because it had affected our rent. So I give a negative review for this whole company I will not recommend you to anyone ever. Be wary people of these con artists. You will let all my friends, family and anyone I meet know just what kind of people they are and the way they conduct business is extremely unacceptable. As far as my washer and dryer set take me to court, we will see what a judge will say to how you take advantage of people, especially the disabled. Thanks for 3 years of hell Rent-A-Center, hope someone does to you what you’ve done to us. You will not receive another penny from us.
the rent a center store location @ 3617 S. NOLAND RD, INDEPENDENCE, MO, is why I am not happy with rent a center anymore I have dealt with them for 7 years at two different locations and I have paid them for several items, I am getting harassing phone calls at my job and at home from them I do plan to pay them but after I’m finished paying for the item I am done with you all, are you all ever grateful for long time customers or you just got what you could out of me and then say f–k me.
first of all I have not felt so harassed in my life I have bought and paid for a bedroom suite, mattress and box springs separately, computer, and a dryer I paid a lot of money from 2007 til present I am currently buying a television LG from you all I lost my job in January I gained employment in march and I am trying to catch up I have worked with the manager at the store and one other employee which were very understanding I am not expecting you all to give me anything all I need is a little time to resume my payments, there is a new employee working at this location she have gone above the manager’s head and she is harassing me all day long on my job at my home multiple times per day this is unnecessary I paid for everything else why wouldn’t I pay for this item I’m calling corporate to get this harassment stopped if not I will never buy another thing from you guys and you can bank on it. thanks
Jeanne Rhein says
I left a previous message-will not discuss the issue with me due to the fact that the account is in my sisters name therefore making it a private matter. However the very explicit and totally unprofessional note left taped to my sisters front door by an RAC employee certainly takes this issue from a private matter to a public one. Well if RAC wants to make this a public matter we are certainly up for the challenge. My sister lives in Las Vegas, I in North Carolina and there are friends and family in every state between.
Jeanne Rhein says
I have been on the phone for hours, I guess this is part of a strategic plan so people will give up. I promise you I will not. I am like a hair in a biscuit-I will not go completely away. I will continue to force this issue until an agreeable solution is reached.
I’ve been renting from rac for years and the last 2 products I’ve gotten from them have been nothing but broken down pos. luckly the manager for the most part has been supportive except with the current washer that i called bout 3days ago. they have had me jump threw hoops. it was supposed to be picked up yesterday and instead of picking it up they had the man push 3buttons and say he will be back in a few hours. i called the manager and he said they didn’t understand and he would send them back in which they never called or showed back up. i spent over 6hpurs waiting for them. i called 1st thing this morning and spoke to the manager telling him its still here and broken and they never ahowed. he said ok and said it will be taken care of. that was 4hours ago with no returned calls or them showing up. this washer has been fixed 4 times and still continues to break down. I’m livid at there poor communtcation and and ability to fix products right.
These people are a bunch of ripoffs I’m sick of them right about now. The store in Tyler Tx, on Front St,& Beckham Ave, Is Joke they suck at costumer service. They don’t have a manager with good managing skills. They Love there payments but hate to deal with costumers. They try there hardest to keep your money. There Has to be someone out there that can put them in there place. Millinda you need to stop Being so Darn Racist and Do your Managing Job without thinking your Better than everyone. Anthony you need to Grow up and take your job more serious hanging up on someone is childish thats not costumer service. If you weren’t ready for that position why did you take it. And at the end all they can say is ” I need to go to another Store ” lol REALLY???…
Diane Severns says
on the second week of April I win in training center and wanted to get a small computer which was on sale for $365 it it was it is Jeff Dunham is for my budget in my budget range in D minor as a add on okay and by the way and I put through four people that day at what I felt like I was getting passed on it didn’t matter because rain grateful and excited about my new apartment in an hour ago on it I filled out the paperwork and chat while I was doing that yesterday asking my friend about my credit that that I was with a customer of theirs about all my business she ran a credit check on me and found out that I only had she will you on your nerves at 3p credit card or she must not look very good because I am the bank ok into her name is Erica and your stocking up anyway so I let all that go in and she said when I came back at as if she appointed to make me has at night landlord sign a paper because they didn’t rest of our lives where I live they didn’t read anything I said on that paper they had to call every single person on that paper and I felt like ridiculed I feel like a big difference in right away still a very really in Bethesda way anyway I had to wait nine days until they decided that they would deal with me so I called corporate nasty me know what was going on in so they finally let that be an Amex black top sure but it wasn’t even the same one it was just a little rinky dinks you one that didn’t even have windows on it okay I asked you if I can dig it was someone else they said no that I had to deal with the present that I called corporate on again I was in tears because I didn’t want that computer she made me take that computer and I’m so desperate to do anything sexy in your two weeks in my apartment with cancer and you know I need to get my mind off things and so on so I was just grateful for whatever like my game at your 90 days same as cash that was fine and I said that’s all I’m liable for even though I die I get it paid and you didn’t forget but she would not give me out on that even lamp she said she could do the lamps on the under 80 for 20 bucks but not at the Anaheim but you’ll find some for me to the Internet
Nancy Diamond says
I have been renting from this company since 2008 and i have never had problems like this before i called the cape coral store around the 1st and told them i didnt have the money this month if they could come and pick everything up and they scheduled it for the week after i stayed home all day waiting for them and they called at like 5pm and said they where too busy to come out so today they said if they came out to get it i would have to pay them 117.00 when they gothere or i could bring them all the stuff and i wouldnt have to pay the 117.00 which would cost me almost that much in gas to get it all back to them because of all the trips i would have to make. Im very unsatified costumer i feel as though being a costumer for over 5 years i should get a little more respect. Iwould like something to be done thank you.
Rent a Centre in Stockton CA off of Wilson
Lies I ask Juan to pick up washer And dryer I spoke
With him in the morning, I told him I would be home all day if I leave I told him I would call he said ok. Someone called me about 4:00pm a Lady asking why i wanted to turn in the washerand dryer I said I dont want it no more. I told her i been home all day no One has showed up. She gonna act like she didnt know someone was picking the washer And dryer up. I called at 6:50pm speaking with Edgar he says their waiting for the delivery drivers, ok leaving me holding to check to see when someone is comíng out to pick these items up. When he came back to the phone he said it tales a couple of says for a appointment to pick up the equipment, I said thats not What Juan said, then EDGAR had the nerves to ask for a payment for the washer And dryer when I made a payment with Juan earlier. This company lisa continuously a month ago León said my balance was $200.00 And something yesterday Juan said its almost $400.00 my balance, really
T Wright says
I experience a very disrespectful and nasty employee at Store #2505 Utica Ave Brooklyn NY. I have be dealing with the Company for over 15 years and never felt till now that they are hiring unprofessional and not courteous employees. I had rent a sofa and bought a carpet a few days ago. The Sofa chair was delivered but no carpet. I was told by delivery person he would bring it the next day, no carpet. Call in the day after and a manager told me it would be deliver not today I call but the next day. I was upset, since the carpet was already 2days late..and did I mention pay in full already. I told him no, I need my carpet deliver today, he got nasty and told me to call the Corporate office if I wanted too. Well I did just that yesterday and still waiting for a Director over this division at Utica Ave Store #2505 to respond back. I’m at the point of sending the sofa back and getting my paid for carpet and leaving Rent A Center Division Alone for good. Need to hire better employees at Renter Center Company will lose loyal valuable Customers; like myself.
larry clark says
please contact me at 928-219-XXXXX iv been with rac center for long time then when I was out of town they stop by and put those door tag on my truck on windshield and scratch paint they tride saying it wasent them my truck has custome paint wish I could add pics called and getting the run around from them.
I won’t ever use Rent-A-Center again.This is the second time using them and all they do is harass you the entire time.My phone recently got cut off so they started calling my work over and over everyday mutiple times.yes we have to send a nintendo ds back but we called them and told them that my boyfriend’s 7 year son has it and he is out of town and we will get it back as soon as he gets back this weekend and the next day they are calling my work..again and stopping by the house while we are gone.
I agree with anna. Rent a center is a poor company who has no values and employees people without values as well. They lie and mislead and harass there customers. They don’t believe in customer loyalty or respect. I rented a set of bunk beds from the Dothan Al store on main st. And they told me they had to go get the bed and the parts from another store. When we finally got the bed it had no parts to put it together. 90 days later we still hadn’t recieved the parts. We also rented a energy efficient washer dryer suppose to be new. But it took 4 times to dry the clothes. That’s not efficient at all.
Lakeithsha king says
Rent a center came in my house without my permission and took items that wasn’t theirs and when I took a receipt to the store they told me it was a mistake and a month later I received it back damaged and I’m having to try to replace what they messed up
9 April, 2014
Mr. Mark E. Speese
5501 Headquarters Drive
Plano, TX 75024
Dr. Mr. Speese,
I can not see, in any regard, how lying to your customers could be considered a good way of doing business (particularly for a company such as yours)…but your Rent-A- Center, or at least, your location at 5150 Overland Road in Boise, Idaho seems to feel differently.
I would like to (as briefly as possible) relate to you my experiences with this store in regard to a rental my wife and I made of a new washer and dryer combination…as well make you aware that we are quite angry in regard to our time wasted on the telephone, waiting for deliveries, and in having to put aside other matters to take the time to write this letter to you…as well as being treated as if we were a couple of “suckers”.
We had rented a washer and dryer combination from this location last February…and on the 7th of this month the dryer failed to generate heat on any of the settings supplies (i.e. it worked as if on “air dry” mode – no matter what the setting).
I called the location and was told by one of your male representatives that a loaner would be supplied and the dryer would be repaired. As we are currently in the process of selling our home (and we often have 1 or 2 or more people viewing the property daily) – I decided to ask if it would be possible to just replace the unit with another new one instead (to avoid multiple deliveries) and was told that “yes, that would be no problem” (please note that had it not been possible to do so, it would not have been an extremely big problem to us – only less convenient – had your company not been able to supply a new replacement unit, I would have allowed your company to deliver a loaner and repair the unit as previously described).
I set up the delivery arrangements with your company and then asked (to confirm again) that this replacement would be a new unit and was given an answer that “it definitely would be”.
Shortly after this, my wife (who was at work and unaware that the arrangements had made by me at home) also called your location, and was informed of what arrangements had been made. She, too, confirmed with your representative that the unit to be delivered would be a new one.
Upon delivery (which occurred about 45 minutes later than the scheduled time frame I was given) I met the driver at his truck to inform him of the problem with the old unit and direct him as to the best way to bring it into the home. I noted at that time that the unit to be delivered was not boxed (merely covered with a protective blanket and strapped to the inside of the truck)….however, as I was looking at it, I was told by the driver that it was a new unit (so I just assumed he unboxed it at your store for convenience of delivery).
As your delivery person was removing the old unit, I then noticed some scratches on the top of the unit to be installed (where the controls are located)…I pointed this out and was, once again, told that it was a new unit, and that the scratches “sometimes occur at the factory” (I felt this statement to be dishonest and assumed the driver may have damaged it in loading or transit…as the scratches were not a big problem to me – I allowed it to pass).
I assisted the driver in bringing in the unit (as he seemed to be having difficulty…and I might note here that he stated that “most customers don’t help me, but just stand there and watch”…which I felt to be an odd statement, as I would assume a customer is not normally involved in the delivery of a product) and allowed him to install it…when the driver tested the machine he discovered the supplied instructions were inside the machine (along with a packet containing plastic legs)…he took them out and made the statement “here’s the instructions – which is proof the machine is new”…actually, to the best of my knowledge, this is no proof at all and I felt that the instructions were usually supplied wrapped in a plastic cover (these were not)..I also asked about the use of the plastic legs supplied with the machine and was told that they were “in case you wanted to raise the machine up”… but as I was now running late (due to the lateness of the delivery) I made no further inspection of the machine, tipped the driver, he left, and I soon left my home for my appointment.
Upon returning home, my wife and I both inspected the unit and found surface scratches all along the top of the machine, in back, around the bottom, and noted that most of the underside paint was worn away….obviously not a new machine – and one that had several points of damage and a top that appeared to have been scoured with an abrasive pad. We also found the instructions we had saved from the previous machine, which were, indeed, packed in a plastic sleeve, unlike the ones stored in the supposedly new unit…apparently more proof that the machines was not new.
We found it quite aggravating that we had now been lied to by your company 4 times, as well as being insulted by the idea of anyone at your company thinking we would not notice that a used machine was delivered in place of a new…and kind of appalled that such a deceptive practice was employed on us…at this point I also questioned as to whether the above mentioned plastic legs were actually supposed to be installed on this machine (as well as the defective one) – which they were not (done on either)…if so, that makes 5 lies (and 2 unsatisfactory installations).
We then called your location and we’re told the other (defective) unit could be fixed and returned…with no mention or explanation made in regard to delivering the used unit in place of a new one.
Although we had planned to keep both the washer and dryer units we rented (and take them to our new home after closing on our current home) – we decided to return the dryer altogether and hang our clothes on a line outside…the washer will also be returned as soon as our home sells…and we will never again do business with your company and will persuade anyone we know (who might consider it) not to do so. I might also add, that when we asked your representative over the phone for the email address of your corporate offices, we were told you did not have one (that also does not seem to be the case)
What kind of way is that to do business? You put us through all this time and trouble — when simple honesty could have happily resolved the problem and kept us as customers.
And, I will note in closing, that during the inspection of the dryer, my wife and I noticed some damage to the linoleum floor in our laundry room as well — as I am not liar, I can not say with absolute certainty that your delivery person did the damage, but I can say for sure that my wife and I never noticed that prior to this last delivery (and it is fairly prominent).
I wish I could fully describe how we feel about this experience…but it is so outrageously ridiculous and blatantly stupid and dishonest that I can’t quite find the correct descriptive word.
What in the world would possess your representatives to tell a customer that they would be delivering a new appliance and then deliver a used one…why could they not just tell us they could not do that, or did not have one (or whatever the problem was)? Did they really think we would not notice or care? This nonsense and dishonesty has caused us a great deal of wasted time, inconvenience, and aggravation…and it has lost you a long term customer (who may well have been inclined to rent additional appliances, as we are currently in the process of trying to purchase a new home and might well need kitchen, living room, and bedroom items).
I will say your company is very foolish, dishonest, and should be ashamed of itself.
I will also note that I will contact every agency and website that deals with dishonest business practices and fraud with a copy of our experiences…and we may consider contacting an attorney to discuss any avenues of redemption which may be taken against your company
Did you received a respond from their Executive office? I haven’t, just curious.
I meant Anna, not April.
tOM b says
What is the current ceo telephone. I am tried of the issues and customer service is alll the time running around
beatriz rivera says
people from ur office keeps calling me and harassing me about someone i dnt know the numbers r are 210~836~XXXXX, 210~854~XXXXX they need to stop or i will be calling someone in law
Tracy CA , the worst customer service ever. Purchased five big items in which never late and always paid off in the 90 days. Decided to purchase a 3pc sectional and lied to on it being new when it was used and being charged New price. Being told a new one is on order and it’s been past three weeks. Can’t get a follow up call back and constantly being told there’s a delay in delivery when I call to follow up. Always getting lied to when they say I will get a call back.
Hi Lemke, I’m currently in the same boat as you!
Berdia Gallien says
Many, Louisiana has the worst employee’s I have ever seen. I asked them to take my 12 year daughters name off an account that is owned by husband but they refused to do so. The Rent A Center here in Many, La is poorly ran by some un-educated clowns. All of them need to be fired.
Sherry Guy says
Eddie from Pennsville, NJ was both unprofessional and harassing towards me. I was late by 2 days but made my payment in double the amount and he stated that wasn’t good enough and threatened to come get my refrigerator the same night.
tom poth says
would like someone to call me due to one of your branches harassing and bothering me all the time. 239 895-XXXXX
Vanessa Lewis says
I recently had a stereo from a Rent A center in Great bend. I was harassed by the employee john. I was one week behind and I had ten calls from him a day. Along with voicemails. I called him and told him I would be in the following week to get current on my bill. I also told him to not call me anymore since an arrangement had been made. He then told me if I paid my bills in time I wouldn’t be having this problem. The very next day he proceeded to call me numerous times and he called my job and references. This is unacceptable. I was being harassed. I returned my merchandise. Then he had the nerve to call me again to ask me if there was anything else I would be interested in.
mia mahoney says
rent a center refused to let me make my payment when i went to the store in yucca valley. the store manager, Angie, wanted me to make a larger payment than was required. after refusing my payment they phoned my elderly mother and got her to make a payment using her debit card for the same payment i tried to make at the store??????? WTF YOU A**HOLES SUCK!!!!!! I AM FILING EVERY COMPLAINT I POSSIBLY CAN AGAINST THESE B***ARDS
Rent a canter in west haverstraw ny 10993, very bad customer services,they’re a lier!!!thay don’t have the product after one month wating…bad bad company
Not sure how to get this to store number 493( Mckinney,Tx) supervisor but I would like to make a compliment. In the world of customer service one usually makes comments when angry. So here is some Kudos. In the month of December of all months I lost my job of 18 years. I had just paid of a bedroom set and started a new contract for a living room set right before the lay off. Things were and are very hard but the team at rent a center
( Keith,Robert and Mgr Rodney) showed nothing but compassion and did all they could to help me. Unfortunately due to my cirXXXXstances I had to let the set go but I assure you as soon as I get back on my feet I will not go anywhere else but to that store. When one is in a crisis and not able to pay debt and its a situation you are not use to they embraced the situation and made me feel so much better. I want to make sure they are acknowledged for going over and beyond!! EXCELLENT CUSTOMER SERVICE!!
Doug Garrison says
I have now made 2 complaints against the assistant manager at RAC in Knoxville,Tn his name is Carlos he is very unprofessional,rude,hateful and loves to make threats he also bad mouths his manager over him and tries to over step him he is sneaky and calls and says things when his boss isn’t there the manager says he will take care of it ,but it continues to happen if I had talked to or treated someone that way on my job I would have been fired this behavior is unacceptable and uncalled for we are very unhappy and unsatisfied with this company this problem should have been handle the first time we called complaints,but it wasn’t handled properly … Sincerely an unsatisfied costumer
Yes my name is Marian I brought a tv I made my monthly payment I set them up for ninety days which I paid on time except I went past a month still on time every time I would ask for a payout which was $224 because I went past the ninety day it went from 224 to 400. dollars which I through that was way to much so instead I said ok I will pay the bal. So they took 143.07 from me also took $400. dollars out of my account all in the same day and the TV was only 549. in the beginning so I am demanding my 143 back and I’m not going to let them take my hard working money like that so they have a fight on their hands
Regina Jefferson says
My concern I want to pay my account off early however when i call to make payments the repesentatives keep giving me different balances conflicting with previous balances. Every two weeks I make payments sometime double ,the reprensative keep putting me on hold coming back with confusing responds or can only andswer one question then put me on hold again. Example i paid 619,00. The rep couldnt tell me how much goes on my balance the manager had to come on line and andswer. I asked for running balance with payments. Ifeel that been disrespected, I was born in Wichita Kansas where this company was born were they respected customers, went to WSU where everyone went to RCA. My balance should go down more then 85,00 dollors when paying 315,00 dollars every two weeks, thank you,
This happened to us as well! I have made a complaint to BBB and another agency. This is very wrong!
jamie rivera says
Worst place to ever go…I want to the rac on main st in taunton mass very rude they call all day on due date never give you a break. I rented a stereo just for a month to piss of the person next door so when i had them pick it up my wife was home and couldnt find the remote anyways i went in on monday to make a payment since i was late and couldnt make it in on saturday. me and my wife decided that we didnt want the bedroom set and the bed since we could go pay less then 500 cash on what they wanted 3200 for.they asked what was wrong and i just the the whole price 250 a month for all that no thanks so the manager came out being rude and said well you still have my remote so im going to charge you on it till i get it back i said sorry it was my fault i will bring it back that same day and he kept saying im going to charge you i told him well i dont have the money to pay for it..again he kept being rude and saying well then im just going to get all my stuff back untill i get the remote..so i looked at him dead in the face and said you can have it all back because you are being rude and XXXXy to a customer so go pick your s*** up also as i was walking out my wife heard the woman say hes a XXXXy a**hole..well thank you im not going to sit there and have someone being rude to my face after doing business with them so i left without paying and i did what i should of done in the first place i went to the other rent a center that i have done business with for years and never ever gave me an issue
SO ANYONE FROM TAUNTON MASS DO NOT GO TO THE RENT A CENTER ON MAIN STREET DOWN TOWN ON THE GREEN UNLESS YOU WANT S***TY SERVICE DO YOURSELF A FAVOR AND GO TO THE ONE ON ROUTE 44 NEXT TO FAMILY DOLLAR AND KFC
Rent-A-Center on Glenwood Ave in Raleigh, NC where Caunci is the manager has the WORST customer service skills ever! The day that your bill is due, it appears that everyone that works for that location will call you from the time to the store opens until it closes. The unfortunate part is that the associates not only call all day everyday until payment is made, but shows up at my door harassing me by banging on the windows and sitting in their trucks for at least 10 minutes; to assume that you will answer. Sad part about it, they have come after close of business as well. First time renting from RAC and last! Store employees coming by your home unannounced is illegal where I’m from… Many unannounced visits have been fatal. I was told their policy is to cone by…. ALL day is not acceptable!! What happened to a little professionalism and send a letter and or email? I’ve had enough!! Next unannounced visit won’t be pleasant!! Better Business Bureau will be hearing from me immediately!!
Vanessa Lewis says
I have had this same problem where I am currently doing business!
Do not deal with the cedar rapids iowa stores they have rotten customer service. Rac will call every day and several times during the day to make sure your on time for your payment. 1 day late their there to repo not only that they will steal other thimgs they will barge in and they will brake and enter
Brother i worked there for 11 years never saw one b and e. As for the repo one day late i dont for a minute believe that the pressure we were under to grow grow grow it wouldnt do them any good to pick it up one day late trust me they would rather have your revenue then the product.
I worked at RAC for 8 years and held every position from Customer Account Representative all the way to store manager. Never in any of that time have we ever picked a person up after one day of being late unless it was a consistent problem or a first payment default. As for the breaking and entering, the person who did that would be fired almost immediately as well as have the chance to be sent in for jail time. I agree with lawrence, they would rather have your money than your merch.
I worked at a rent a center in the past and the money is good people are shady and like all places management is all about money and themselves. its the way of the world. But i did work for cost cutters in Grand Island Ne. My area Manager was Kelly Nevrivy or Fife. She was good as a manager but on a personal note A DRUNK and Loose as a wife. If she is working for any business it is not good. She needs rehab and to be single not married.
Same kind of experience with our family as the gentleman ( BRENT ) posted. This gal worked at cost cutters prior to Rent A Center and was fired for the same conduct. She has no managerial skills and is very rude to people as well. They will get a bad name at that location the longer she is an employee. Should take a hard look at her background and others like her before they hire someone. Think she is dating some of the staff at that location as well. My God
I was in a RAC in Lexington Ne and my family and I must have waited for the sales gal as she overlooked us and delt with a male that she must have known. It seemed like she was setting up a date with him more than doing her job with him or with us. Very upsetting to me and my family. We will be taking our business elsewhere and our money. I thought it was a place to rent furniture and not so much a dating service for employees.
My wife and I bought some beds and a table a chairs though RACHEL we got be hind on some payments and yes that is on us. But when they show up to your house and start talking shut to a teenage kid that’s where I draw the line! The next time they came they tried to chance me as if the are cops, they were running stop sings and driving crazy around other cars just to get to me. When they came back again the guy turn the power off to my house after scaring four kids in the house. That’s how much they try to look threw Windows and beat on doors. And just last night while I was at the hospital they ask my 16 year old son to come in my house to take things without an adult their. And told him they would call the cops on him. This is not right next time they come to my house and mess with my kids they will deal with the cops!
Larry larry larry i worked there for years and i know if has gotten to the state you say it has its because you are a 30 plus account that mean you have nor paid or comunicated for over 30 days. So if they were chasing you running stop signs etc that means you must have been doing the same trying to suck them. You know they lifetume reinstatement,extension surely one of theese option would be a better choice if you need to call another rac talk to their manager maybe you can transfer just call them its so much easier.
I feel so sorry for Everyone of you all on here that had gone too RAC it’s just by far not right what you have been through an again I’m very sorry . I too had gone through something so nasty when they TRYED to deliver a bed to me an it was used but I’m not shocked at all I told them TO GET THERE XXXXX OUT OF MY HOUSE an Now , What! no way was I going to take someone’s other bed that they had an slept on are you kidding me right now . That really took balls to deliver someone else’s bed to my Family’s house ,OMG !! And then when you look at the bad it was Dirty more so on the Box-Spring on the whole side of it, Then I was shocked when I saw that I mean would they put their kids on that bad or mom? ” Really now!!
Me Gibbs says
Rac in somerset pa is a joke. All the complaints I see here in some form or another fit this store too. Zeke leaves a demanding voicemail that he expects a call or else basically. Just rude treatment to someone who should be concidered a valued customer for paying off tons of furniture and equipment. When I talked to the store manager Vince he was even worse. Why Aaron’s let there store be bought out by them is a slap in the face to somerset pa. I will drive a hour round trip to Aaron’s though before I ever do bussines with rac. There tact is like Maffia. I’m totally upset and will black ball rac to everyone that will listen. I don’t think this store will last much longer though this town isn’t that big and and people talk. If I was corporate I would address these complaints personally and as upset as people are I would give them free stuff to make up for staff mistakes cause they are gonna pay Evan more in the long run. Rac may want to call undercover boss.
Rent a center is the worst company ever. They are rude..unprofessional..and need to take some courses in customef service, including management. The workers aho are probably paid a little ovef minimum wage and the managers whl probably make aittle over twelve dollars, if that, have a lot of nerve to treat their customers as if they don’t deserve respect. I’m sorry that you are a paycheck away from starvation but you should not show this through your interaction with customers. Maybe if your company could maintain better business practices they could afford to pay you better..you’d feel better abour yourselves and you could learn how to keep cutomers happy resulting in customer returns
Valerie i work there for 11 years and at one time they did pay really well then ernie taley retired and the evil one mark speece took over they slashed pay right away for those of us that were grandfathered one by one they picked us off. I was fired for stealing 40 dollars,the real reason was i ruptured 5 disc in my back i was let go one month after returning from fmla so your right they dont pay anymore and get what they pay for ling luve ernie taley i hope mark speece is happy watching rac go down the tubes couldnt happen to a nicer guy.
What’s your reason to rent to own if you’re not a paycheck away from starvation yourself!
As a former Lead Assistant Manager I made $36,000 a year, while