Red Roof Inn was founded in 1972 by Jim Trueman in Columbus, Ohio. Trueman believed most hotel chains were overpriced. He wanted to provide a clean, decent place for people to sleep without overcharging. Trueman used to pass out T-shirts that read “Sleep Cheap”, along with a picture of a hotel with a red roof.
Accor purchased the company in 1999 for $1.115 billion. Accor added 324 locations before selling the company in April of 2007 for $1.3 billion to Citigroup Global Special Situations Group and Westbridge Hospitality Fund LP.
The third Red Roof Inn still stands in Kalamazoo, Michigan. It was built in 1973. The company has been remodeling all locations in 2012 at a cost of $200 million. Red Roof Inns have approximately 600 locations across the U.S. and employ more than 4,500 persons.
Despite the Covid pandemic, Red Roof Inns continues to build new locations, including the Weedsport, New York, location which opened in May 2022.
Red Roof Inn maintains a corporate office in New Albany, Ohio.
Red Roof Inn was founded in 1972 by Jim Trueman in Columbus, Ohio. Trueman believed most hotel chains were overpriced. He wanted to provide a clean, decent place for people to sleep without overcharging. Trueman used to pass out T-shirts that read “Sleep Cheap”, along with a picture of a hotel with a red roof.
History
Accor purchased the company in 1999 for $1.115 billion. Accor added 324 locations before selling the company in April of 2007 for $1.3 billion to Citigroup Global Special Situations Group and Westbridge Hospitality Fund LP.
The third Red Roof Inn still stands in Kalamazoo, Michigan. It was built in 1973. The company has been remodeling all locations in 2012 at a cost of $200 million. Red Roof Inns have approximately 600 locations across the U.S. and employ more than 4,500 persons.
Despite the Covid pandemic, Red Roof Inns continues to build new locations, including the Weedsport, New York, location which opened in May 2022.
Red Roof Inn maintains a corporate office in New Albany, Ohio.
My Son and I stayed at the Miami international red roof in location since end of June because of job related price was better for us. The supervisor Michell there always treated us good and will meet the price that was out there. I called in yesterday 8/06/2023 around 6:10 pm on my way to the hotel and I called to speak to someone so I can extend another few days because I don’t know how many more day I will be in Miami. And the lady who attend me Yesenia Ramirez was so rude I explained myself to her in regards to renting the same room handicap because I have problem with my legs and I cannot take another room so I need that one. I understand you have to reserve and pay. But I just want it her to put a note on the system so I don’t lose it I was on my way there and I mentioned that the reservation people at the hotel just put a note I know that room is limited you only have a few but I’m already in one and I was paying once I get there she was rude and told me that the people from front desk was giving me a free room. When I have paid almost 2500$ or more in my stay there. And I just said whatever mam you are to much and just hung up. Because we were not getting across and why stay on the phone with someone that is rude and feels I want it free. And told the reservation crew not to extend me because I hung up. I missed a day of work today and had to find a place close by. Also your hotel stinks of marijuana people smoking and needs cleaning I have mentioned it but so much can they do. About that I was in a room that had roaches and shaveli had to move me rooms she was nice. And I have my doggie and housekeeping went in my room this morning 8/7/2023 at 8:45 to take my stuff and check out is at 11 am. Yesenia Ramirez should not run a hotel she has no customer service what so ever and the graveyard lady she’s rude and she said to someone demon and talks about the guest. I was literally thrown out for hanging up. She was rude and I will go all out about this.
Thank you
My Husband and I stayed at a Red Roof Inn it was the worst experience. My son was graduating from the University of Illinois in Champaign Illinois. In December prior to the May graduation I made my reservation. I had no idea the entire University graduated the same weekend. All the hotels I am familiar with were booked. So we booked with Red Roof as I needed a room for us to attend this important event. I was shocked when they told me the price was $427 a night with NO cancellations. I booked the room thinking how bad could it be at that price. A few months later we get an email saying the room was cancelled because of a credit card issue. In a panic I called my husband who found out there was no problem. Mean while I checked on line and the same room was now going for over $600 a night. When we arrived we were completely disgusted withe the room. It was tiny and smelled just horrible. The little free sanding refrigerator had only 3 legs and tipped every time you opened the door. The toilet had no seat cover, no tub stop and mold on the walls. We were given 2 towels which were like worn out rags. I call customer service and later guest relations. BIG SURPRISE, nothing but a hope we’ll stay with Red Roof again. Horrible experience!
My daughter travelled from SC to VA Beach Red Roof Inn where she has stayed before, had 1 dog and a 1 year old daughter in tow. We made the reservation Thursday for Friday and Saturday night. She left out Friday around 3pm, we called the hotel to let them know she would not be checking in until around 10-11am and and spoke to a man who confirmed her reservation and said she was good. I got a phone call around 11:30pm from my daughter stating they refused to give her the room and she was out on the street with her daughter and no where to stay. I was furious and called the hotel who said they put her on a blocked list because she left a pizza box in the hotel on her last stay. WTF….are you serious, you have my daughter and 1 yr old grandbaby with nowhere to go at 11:30pm over a pizza box. Why did the reservation even go through and why did the man not tell us this when we called at 4pm. Needless to say I will be taking that up with management and corporate even though all the reviews state they are unresponsive. I had to go online and book her another hotel and when she got there her card declined because Red Roof Inn put a hold on her card for both nights even though they refused to rent to her. So now I am having to wire money to my daughter so she could pay for the new room and get my grandbaby off the street. This is ridiculous how they treat people. Acting like the hotel is the Ritz.
This nasty hotel chain are dishonest. They lied about how I was to refunded and refused to give the company their money back when they called for it.So I’m stuck paying for a room i left in less than 2 hours because it was so disgusting and smelled like someone had just finished using drugs in before I got the key. There was mold in the room ,blood stained bed spreads dead flies everywhere. Just plain old dirty.
Their locations are getting worse, and they accept no accountability.
I didn’t even have a garbage can
Expect fraud. They do not answer mai, email or other communication.
How about having employees in upper management running drugs through the hotel and one of these employees kid break in your room tryna find your pain medication. How about that! How about Corporate knowing about the sh*t goin on here and not doing anything about it
Yea it’s bad and the CEO’s office doesn’t want to know about it guess he got too comfortable in his position.
I have videos and pic of hooligans staying by the front door, dirty hotel, Black floor, Bed that was used and the maid did not change dirty sheets digesting, room look like a jail cell and that’s just part of it. .
I hope you can solve it with them I am still trying .
I do not appreciate the scam being run at the redroof inn on commerce rd in richmond Virginia, was not issued a parking pass, been here for a week and my car was towed and now I’m stranded a 1000 miles away from home, something needs to be done about this. They are towing other people’s vehicles as we speak that are also paying customers.
Did you know franchise properties can remove your reservation from your (secure?) Redi account and charge you a higher rate without customer recourse? It just happened to me (Confirmation Number 468-983088) and I was thrown out of the hotel and received an unexplained $250.00 charge for respectfully questioning this unethical practice.
If anyone in upper management cares about their brand and the way customers are being overcharged at a certain Red Roof Inn property please contact me. Ethical issues as to what is right or wrong don’t seem to matter to low level management (who is RediCard holders only point of contact).
Thank you
I am hoping this message will be relayed to the CEO. I made an reservations to stay at the hotel in Hinesville, GA but when I got there, I noticed the bathroom was rotting, molding and rusted throughout the tub, sink and roof. The couch is nasty, and it looks like the blankets been sleep on for 30years. With that being said, I immediately cancelled the reservation and walked out, but still the hotel charged me a day with a lie as an excuse that I was there 30 minutes. It took me like 5. Mins to view all of this and walk back downstairs. They refused to give me my money back… I had to dispute with my bank to be refunded my money. So yes, Red Roof Inn trick you to stay in their hotels, the rooms looks nothing like the photos on line. And bully profit! Horrible service and company!
Good afternoon …
As a loyal customer of Red Roof Inn (294061) for many years, I have experienced many good nights at various Red Roof locations. Yet all the years as a loyal customer can be dissolved because of one bad and costly experience.
On September 14th-16th, I stayed at the Red Roof Preston Highway location in Louisville Ky. That night when I was checking into room 108, a man came into the check-in area and said his room, 110 smelled of ammonia type chemicals and he couldn’t stand the smell and wanted another room. So, he was relocated to another room. I now understand why there was such a heavy smell in room 110 … it was due to a bed-bugs extermination process.
Within 7-10 days of staying at this Red Roof location we discovered bed-bugs in our bedroom at home. If you research my stay at this location for September … I think I stayed two or maybe three times. I called in two different Bug Exterminators to get quotes and I was told that from the evidence … It looked like I had bed-bugs for about two or three weeks.
The end result is I had to pay for an exterminator plus dispose of our box springs because of the contamination of bed bugs and we had to purchase new box springs and mattress plus… the expense of an exterminator.
Our cost because of the Preston Highway Red Roof Bed Bugs infestation, totaled $2,806.38. I am semi-retired and this is 10% of my yearly income. My question is … what obligation does Red Roof have in assisting with my cost because, of an unclean, pest infestation room? I would hope that Red Roof feels some obligation. I am one of the most important assets Red Roof has, I am a customer who has been loyal for decades. I called a filed a complaint and they quickly refunded my two nights stay. But the problem with that is I used a company crdi card so they were refunded my stary but, I am out of almost $3,000. I did get an a replay offering apologies but never mention my expense because of their poor housekeeping. Red Roof cares for their clients until it cost them money.
Red Roof … I await your response.
Hello
My name is Jim Phipps and I am writing this message for Red Roof Inn Corporate, I’m writing because I have a major complaint and issue with events that took place at the Red Roof Inn Plus in Ann Arbor, MI on Plymouth Rd near US 23, my complaint and issue is I was planning on paying for another night for me and my brother to stay but they didn’t want to be reasonable because I told them I was going to pay them later that afternoon and evening time because I was going to get the money from my boss who I work for because I was out of money at the time, they said I would have to come up with the money by 1:30 pm or they would have to call the police to come and put our stuff outside and then a little later on they said I have to go and I didn’t understand why and I told them I was going to come back later with the money my boss was going to give me and I was going to come back for me and my Brother stuff and they wanted to make my Brother think I just up and abandoned the room and purposely when that’s not true because I told them I had to get back to work and wanted to make up a lie saying I knew the cops were coming when they didn’t tell me the cops were coming right away, and they lied saying that the police put our stuff out but when my brother called the Ann Arbor Police they told him they didn’t go in the room that it was the people at the hotel that did it and sat it by the dumpster and over 75 percent was destroyed when I told them that I was coming back to get our stuff, but that’s not my only complaint and issue the real reason I’m writing is because 5 women which were 3 housekeepers and 2 random women decided to make a bunch of false police reports against for things I didn’t do nor took place, they accused me to the police saying I was asking for their numbers and accusing me of sexual harassment and claiming I asked them to come up to the room where I was staying at, none of events are true I never sexualy harassed any women nor asked any women come up to my room and I did not ask for their numbers I do not know these woman and I don’t want to know them because I don’t have time for bogus things like this and the hotel front desk wanted to lie saying I was sexualy harassing a women in the lobby and harassing one of the staff members which did not happened, and they lied saying I threatened one of them when I was trying to pay for the room that time when I was trying to tell them I was going pay later and some our stuff stolen and sold and our tub lids were open and our stuff got destroyed, and I was also accused by someone saying I came out of plum market saying I snuck and stoled a beer and hid it in my pocket to someone at the front desk and they lied saying I smelled like alcohol and I have not even drink alcohol in a very long time, I am very outraged about all of these false accusations against me I am outraged at the fact they lied to my Brother about saying that I up and abandoned the room and I’m outraged about all the other lies they told my Brother and the fact they allowed the police to compenscate some of my Brother stuff, I want Corporate to know I don’t appreciate all these lies you’re owner and staff members made up I don’t appreciate what they did to our stuff I don’t appreciate the way we were treated I don’t appreciate being lied and having false police reports against me for crimes I didn’t commit and I will be taking legal actions for all this, this is totally unacceptable I will not be coming back to this location nor any other Red Roof Inn in Michigan
Class action lawsuit coming up
I’m in! Experiencing horrible customer service right now. We had no electricity in our room after plugging up their iron.
I’m in too.
Count me in too!
I second this
Is anyone else having to deal with roaches? Like, roaches who love even the daytime. In your clothes in your food everything roaches? Running across paperwork while you’re working on it roaches? I am in Newark Delaware
When I called to make reservations I asked for first floor handicap because my mother can’t lift her legs high enough to get into a tub,well that didn’t happen then was told there was restaurants within walking distance there wasn’t the only thing in walking was a gas station across a pothole filled lot. Then at 10:00in the morning some guy comes banging on the door I get up answered it was asked if I needed towels,he did not knock he banged on the door scared my mother and my cat. There were no phone books or ant thing in the room to where I could find a place to order food delivery,thankfully I had brought my tablet the only vending was a pop machine that was outso I had to go to the gas station to get food for breakfast. The place looked like it needed fixing as there was rust stains all over the walkway.now I know why it was so cheap
10.17.21 Red Roof Inn Durham, Duke University medical center location at I85 and exit 175 was a terrible experience!!!!
I booked 2 rooms.
The Priceline pricing quoted $35/ night.
However, at checkout there was an undisclosed and unexpected $30 extra charge per room.
So the fee was $60 for each room and not $35 as advertised.
Once we arrived, Sarah told me that there was an additional $50 per room incidental fee per room!!!!!!
There were no incidentals like a mini bar to substantiate this charge.
Further, I checked my back statement in real time and a third $50 charge was put onto my account.
So $35 per room or a $70 advertised charge became a $270 charge in minutes.
I was told that the charges would be returned. I am going to dispute the $150 in incidental charges so that they are removed from my bank account.
The problem worsens.
I travel around the world!!
I have stayed in hotels worldwide.
The exterior of this property is not appealing and looks dirty with trash over flowing in the cans outside, run down fencing and trash in the parking lot.
I paid before arriving at the property which is customary.
Once I arrived I felt that I needed to see what I had paid for. So I asked Sarah who was at the front desk if I could take the key and go and View and inspect both rooms. Sarah told me know that I could not inspect the rooms. Keep in mind I’ve traveled around the world I have looked at many hotel rooms I’ve never ever been told by a hotel proprietor that I could not look at the room in advance. That was a huge red flag for me. Sarah then got on the telephone behind her bulletproof glass and called someone she said was the manager and I was told that the manager said I could not look at the room. I told her that time I’m going to take the key go and look at the room at check-in if the room was not acceptable I was going to leave the room and contact their corporate offices for my full refund. So I proceeded to both of the rooms with two keys for each room room 308 and room 338.
I asked her since I’m traveling with someone I would like both rooms to be closer together and she indicated that those were the closest rooms to one another. Which I knew was not true because the parking lot was almost empty so I knew she was lying.
So we go upstairs to room 308 and neither one of the keys work.
My travel companion walks down to room 338 and opens the door and there was a woman in the bed in that room.
I immediately call back down to Sarah and she says I will come up with a new key for room 308…….the same room she could not walk with me to view the room as I had requested, she now must walk to….ironic isnt it?
So she comes up she stops at room 314 and test that key and opens the door and says this is a replacement for rooms’ 338 and that she had to call the police because the people in room 338 should have checked out.
A bigger safety issue now presented itself with the covid 19 virus that Red Roof Inn Durham off is not exercising enhanced cleaning protocols.
What is your systems to know whether a guest checked out and that the cleaning staff has been in that room and cleaned and that that room is now back in inventory to rebook???
How is it even humanly possible with covid-19 that Red Roof Inn does not have inventory and safety mechanisms in place that would have caught this error when we opened that door could have been exposed to covid-19 by the Guest that was in that room????
We will contact our doctors and go from there regarding any health issues regarding opening that door and being exposed to possible covid-19 at the Red Roof Inn in Durham Duke Medical Center.
Another issue presented itself I immediately challenged Sarah I said you told me that room 338 was the nearest room-to-room 308.
One room is on one side of the floor when is all on the other side the floor.
Sarah was being difficult and being rude by doing that and I said now I’m going to report you personally to your Corporate Offices.
Part of that my issue was not with Sarah because there was just an employee but it quickly became evident that she was also trying to be difficult by charging my card three times for $50 not thinking I was going to check my bank statement and catch that and further that she gave us two rooms that were on the opposite side of the hotel after I’d already complained about the $50 incidental fee. Red Roof Inn & Sole Proprietors I think the Patel family owned this property need to retrain these employees they’re going to hurt your business because I would never come back to you guys again as a result of this absolute disaster and Nightmare I’m going to be contacting Mr. Alexander, Red Roof Inn, CEO
Dr. Tyler
Yes!!
No phone.
I stayed at a reproof inn in boardman Ohio with the company I work for. I slept in room 210.
I forgot my amzebit s watch there in the room on my to work and as soon as I realized it I called the front desk told them what room I stayed in and asked for them to keep it at the front desk for me. Well at the end of the day they told me that no one found my watch.
I know I left it there and if they fixed the bed up like they r supposed to they would have found it. I live in Pa close to West Virginia so it’s not like I can go back to get it if they find it in the laundry bc a worker was too lazy to check after he/she was told about it, and that’s a big IF they were told about it.
I really think my watch should either be found and sent to my address or I should be reimbursed for my watch. I feel lost without my watch and I’m upset bc I just bought that watch a few months ago.
It would be really nice if someone from ur company would at least respond.
My daughter was staying at the location 4861 W McDowell RD phoenix, and was murdered in her room. I tried to get her belonging from the hotel and they refused to let me have it, said the police had not released the room. The police told me that they advised Manager Raquel Perez to release the room and give me her belonging. They never told me I could have the belongings and lied to the police. They still owe me a refund from the location at 11211 Black Canyon Rd, and refused to refund the money. I want the belonging mailed to me now as I do not live in Phoenix, and now I know why I moved out of phoenix. I want my refund for 6 nights that were not used and they told my daughter they would refund it.
I don’t know if corporate HQ can do anything about an independently owned and operated red roof inn that is located in new braunfels tx but I’m was staying there and paying by the week and on June 14 I paid my weekly payment and then on the same day and then on June 16 my credit card was charged for two additional weeks. I have talked to the front desk 4 times now about I even had my bank print me out and statement so I could show them but all they say is “it’s not our fault”. $917.42 has been basically stolen from my bank account by these people and all I get is “it’s not our fault”. I’m not rich so that’s a lot of money for me. I’m having to see if my bank can reverse those two additional charges and if they can’t I don’t know what to do.
The Meriden, CT location allows their guests to SMOKE CRACK in the rooms
Disgusting. Front desk were rude, sloppy dressed. Lobby filled with questionable people (drug addicts & dealers, I assume). Whole building smelled like pot & cigarettes, even though suppose to be smoke free. Room was horrid! Hole in bathroom ceiling with hanging drywall, filthy bedding, mold in coffee pot, stains from top to bottom on sitting chair. Was told no when asked for a third set of towels (room was booked to accommodate 3 people) and then hung up on by front desk personal. Floor was so dirty, feet were sticking to the floor. Mirror was splattered with gunk. Alarm clock broken. Walls are covered with dirt. I will sleep in the car before ever staying at a Red Roof Inn again.
This is in regards to the Res Roof Inn in Kalamazoo Michigan. I have stayed at this motel three times a year to visit my kids and grandchildren for the past 6 years. I was her in April 2020 and couldn’t return until Dec 2021 due to Covid restrictions. This motel has turned into an absolute dump. There are young people walking around at all hours of the night so I didn’t feel safe going out of my room. I was put into 3 different rooms as they were all dirty. The floors were not clean and there was sticky stuff on top of the center under the tv, sheets had stains on them, around the toilet was dirty and one of the rooms had bedbugs. The maids would yell from one building to the other to talk. When I went into the lobby to speak to someone the young man behind the desk was somewhat rude and said there was nothing he could do about it and the manager wasn’t going to be back until Monday. It was only Thursday. I returned to the lobby on Monday and she wasn’t coming in that day either. At that point I checked out and went up the road where I was treated like royalty. It’s sad to see a business go so far downhill.
You are not alone. We had a similar experience in a Red Roof Inn in Birmingham, Alabama
I’m a current employee of Red Roof 336 not for much longer I’ve already put my two weeks in and it has to be the most unprofessional place I’ve ever worked and I am 31 years old and I’ve only ever worked at four different jobs in my life so when I get a job I keep it for a very long time. Literally the general manager had told me if black people come in to charge them more and then after I put my two weeks in I wanted to actually have a sit down with the manager and he I’ve not seen him once he’s clearly avoiding me and I would not wish this job on anyone but I did and completely enjoy the customers and the experience. Would definitely consider working for Red Roof again in the future just I would have to deal with the manager beforehand
i stayed at the red roof inn in miamisburg ohio. first its DRUG infested. second they gave a key card to my room to some crackhead at 11 PM! thank god i had the silver lock on it but he BROKE down the door when we wouldnt let him in! so i ran to the office and she just locked the door behind her bc this crackhead was following me! then i left me $400 gopro in the room bc i had ti get out ASAP and i have a gps locater on it and it said it was there two days later but when i called and asked they hung up on me! then a little less than an hour later they turned my gps tracker on the gopro off so i couldnt locate it! the coos were notified and they even said “we have problems with this place all the time they steal peoples things when theyre not in the room” and i paid a week and this happened the SECOND night and they wouldnt give me a refund for the rest of the week i paid for bc i had to pay for the door when it WASNT my fault. what hotel gives random people anyones keycard!!!
I think all of us on this site that have a complaint should be hiring a law firm and start a class action suit against them
I’m with you I’m so disgusted with the one in Jackson ms on Larson st I’m friends Gutenberg for my money or I am hiring a attorney
That was fighting for my money it was a drug infested hole I left
I know that does not surprise me I know that the corporate office has drug users in particular so of course it reflects on the rest of the company.
I couldn’t agree with you more. A well deserved lawsuit would weed out the thieves that work for this establishment. Its truly turned into a drug infested dump. Being managed by drug addicted managers that condone the criminals and don’t give a sh*t about the cash paying legit customers.
I would love to be a part of this. I have a sh*t show story as well
I do as well.
I stayed at the Red Roof Inn in Long Island NY Garden City location after a two night stay I checked out and left. Needed to stay another night in town so booked another room through Hotel Tonight. When I got back to Res Roof Inn I was told I couldn’t check in that I was placed in the Do Not Rent list. With no explanation. Mind you I stayed there by myself. Upon check in I had to be moved to a different room cause the TV didn’t work. I caused no damage to any room. Been waiting to speak to the General Manager who doesn’t return phone call. Called Corporate got nowhere and no information
Corporate is in on it. How else are they going to get rich without the criminal lying thieving employees and the drug dealers they rent to? Mother f****** should all be prosecuted for ignoring what’s really going on. They’re all slumlords and the ceos of this company are the scum of the earth
I stayed at a Red Roof Inn in Houston, TX off of Westchase at the beginning of September. I have stayed at this location before and didn’t have a problem. But this time……I checked in on a Friday evening after 7. Saturday morning, I get up and go to make coffee, there is no basket for the coffee maker in the room. No big deal, right? The cleaning service was coming through the hall so I asked the lady for a basket. She checked her cart and didn’t have any and then asked a second lady. No baskets. Still not too concerned. I decide that I will request one at the desk on my way out for the day and pick it up when I return. Keep in mind that the cleaning service had already been to my room. The girl at the desk tells me that she will get one and have the cleaning service put it in my room. I told her that I prefer to pick it up. This is where the issues begin. She tells me that they HAVE to enter my room, that’s it’s company policy. I tell her no you don’t and to please show me that policy. Of course she can’t. The cleaning lady assures me that she will leave it at the desk. The front desk girl tells me again that they HAVE to enter my room. I politely told her that I do not want her to and that I would know if they had. I had a wireless cam in my room so I really would have known. Return that evening to find that the basket for the coffee maker was at the desk. Imagine that. But it doesn’t stop there. When I get up to my room, I realize that I had left something in my car so I go back down so I could get it out of the car. Well…..I couldn’t get in my car because there was a car parked at such an angle that didn’t allow me to get the door open. Now I know you’re going to say that I could’ve gone through the passenger door. That door was also blocked. My original intention was just to move my car. Not possible. So I go back to the desk and tell the girl about the situation. She tells me that she is sorry and that I should tell the security guard. I asked where he was. She points to a guy standing in front of the hotel on a cell phone, unarmed and not in uniform. So I go and ask him if he could come walk to my car so that I can show him the situation. He is extremely rude and yells at me “Go to your car for what?” I tried to explain, but he kept yelling so I told him that I would just go take a picture and send it to corporate. I had to go get my phone from my room. When I returned to my car, the guard (if that’s what he really was) was standing near my car and the ill parked car had been moved to the other side of the parking lot. Hmmm…ok. By the way, he was still on his phone. The next day, I go and spend the day with my family. When I returned that evening, an announcement came on the news that someone had been shot and killed at the very hotel I was staying in earlier that afternoon. They had not caught the shooter. Thank God this was my last night. I did not sleep well that night as you can imagine. I asked for the manager when I was checking out. The girl at the counter disappeared for a few minutes and then came back only to throw a car at me and tell me I could send him an email. Seriously? I called guest relations. Judy promised they were sending an email up to the Regional VP. 4 days later, I called to check on that email because I had not heard anything. I believe that next person was Brittni. She assured me that she was sending it. I called the very next day to make sure that it had been sent. I was told it was. I received an auto generated email response with two peoples names on it. We are now up to 3 calls to guest relations with no resolution. So I called the corporate number listed on this site last week. I spoke to a young lady (I don’t have her name with me, I have all of this documented at home) who was extremely apologetic and told me that she was sending an email to the correct Regional VP and gave me her name. Here we are today with my 2nd call to corporate and a guy named Darryl who kept telling me that he had no access to this information at his location. Excuse me? This is corporate, you should have access to all of this information. He tried to send me back to guest relations. I refused. When I mentioned the murder, his response was…ok, and. So now he tells me that he is contacting the manager of guest relations and his name is Craig. I asked where the young lady was that I had spoken to last week? He said, Oh, she’ll be back next week. Beyond frustrated and irritated. Never again.
We recently stayed at your North Little Rock location and were utterly disgusted by the filth of the hotel and the rudeness of the staff. However, the main concern that I want to draw your attention to, is the way I was treated when I had to call with a question after check out.
When I booked my stay, I went to redroof.com to find the location nearest to where I needed to be for the weekend. When the Frenchmans Ln location came up, I looked for a number to call the front desk, but only an 844 number appeared on the page. Since I have never done business with your chain before, I just thought you had a central reservation line so the front desk staff didn’t have to make reservations. When I called the number, the lady answered “Reservation Desk” so I never thought anything of it.
As we were driving, I looked over the receipt more carefully and noticed that my credit card number wasn’t correct, nor was the total. This was concerning for two reasons: 1) I didn’t want someone else charged for my stay, and 2) I needed the total to be correct because this was a business trip (for which I get reimbursement) but the total was more than $60 less than what I paid.
When I called, the guy at the front desk (don’t know his name) would not even allow me to explain what I was concerned about. He kept silencing me by treating me rudely and talking over me. He then, in a very demeaning tone, told me that I had to call the agency through which I made the reservation because he could not help me unless I made a reservation through the front desk. At this time, I was very confused and tried to seek clarification. You see, I never reserve through a 3rd party and did not realize that this is what I had done for this stay.
However, in seeking clarification, this employee would not listen to me. He kept talking over me and yelling at me. When I told him that he was incredibly rude to not listen to the customer, his argument was that I was not listening to him. I was very much listening to him, but I was so confused because I legitimately believed that I was making a reservation directly through the Red Roof Inn. I now realize that my computer must have taken me somewhere different (without my realizing it) because my phone takes me to a different webpage when I walk through the same steps. The trouble is, I was in the car and asking that this employee take the time to listen to what I did to see it there was a way that he could better help me understand what happened during my reservation process. Instead, the employee yelled at me and consistently talked over me in a very demeaning tone.
This was our first stay with Red Roof and will certainly be our last. You could not pay me to take the risk of being treated like this again (the filthy and disgusting hotel didn’t help convince me either…just saying).
left wallet in room 8 11 in Jacksonville nc THEY CALLED ME AND TOLD ME THEY FOUND WALLET
a clerk by the name of LELA has the wallet at her home why did the inn let a clerk take the wallet home with her IT has 400 dollars in it have t/w her 4 times and she is going to mail it this is 8/30 and not wallet yet next step is legal action against the inn . WHY WOULD THE INN LET THE EMPLOYEE TAKE SOMTHING PERSONAL OF A GUESS HOME WITH THEM A WANT A ANSWER NOW 502 640`XXXX
I need someone executive from corporate to email or call me. I need to file complaint!
I need to file a claim also
pastorsubina@ gmail.com
I booked a room with Red Roof Inn on a Saturday for the next day. The desk clerk allowed me to do a walk through and i thought the room was nice. I paid the weekly rate immediately and told him I would be checking in on the next day. When I did come in i was assigned a totally different room! I complained and was told to talk to the manager the next day. That
Manage was very rude and belligerent! Because I was in the wrong “state of mind” I allowed my wife, who is more “even tempered” talk to the manager. He was very unaccommodating and unwisely started shouting at my wife who maintained her composure. After some time the manager agreed to refund our money and the demanded that’s we “get off” the property! He then calls the police, stating that my wife, (who is the Pastor of the church) is threatening him and cussing him out! We leave the office and await the arrival of the police. The officer was very kind and stated that he has been called to this establishment on many occasions. This was a classic case of “bait and switch”! The room that was assigned to us is basically rented to alcoholics and drug addicts as explained by the officer and drug dealing is done right on the premises!
This is the “Red Roof Inn in Newark Delaware on College Avenue! We are very disappointed as we believed that we were entering a reputable establishment. I don’t know if anything will be done about this complaint but if nothing, I will never set foot in a Red Roof in again!
Worst stay ever. April 13 in Pooler, GA. Have stayed there 2 other times. Rate was higher this time “because it was a weekend….” charges $118 plus taxes. First there was a camper in the lot with a man clearly living in it. Shirt off having a drink. Got out, walked the dog past people in lawn chairs under a tree? Hum, check in to booked room and sign a form that we will not leave our pet alone in the room. Across from the pool, a window open with a large dog sticking his head out through the blinds. Room is ok, shower caulking is pink, uck. Dogs in the next room are crying. We call the desk, attendant apologizes stating the “Resident” had to go to work. Hours go by, dogs still crying. We call the authorities because we are dog lovers – they can’t do anything about it. “Resident” returns and yells at my husband for interfering with his dogs. Really, we signed not to leave ours alone. Now 12:30 and need sleep. Get up go for coffee and tea. No TEA! Supplier has not delivered. (Walmart is across the street). Cant get to breakfast, all the residents are there eating. Clearly we have stepped into Section 8 Housing. Kids running, parents in PJs ignoring the kids. Bagels on the floor, forget the waffles, some kid is playing with that. We leave and are told we got a $15 discount for the unfortunate dog issue!!!!! Really, our room should have been free. We just paid for everyone’s breakfast, including the camper in the RV, all the kids and families that are not paying for rooms and the back part of the grass from the side door covered in dog poop. Think I’ll pass on your hotel. You owe me $122 and a good night sleep.
Stay at Piegon Forge, our room not so nice had issues with the heating and air, bed bugs something was biting, shower had no drain stopper, carpet had a horrible odor, our room was near stairs constant pounding up and down on stairs. They waited till afternoon to clean, Manager could care less! We will not be returning and we have stayed at your place before! Requested 1st floor due to disability that was ignored. Basically take it or leave it!
Just stayed at the RRI in Council Bluffs, Iowa. Upon check in of Friday night BOTH employees working the front desk were clearly intoxicated, they could not comprehend that the man beside me was NOT my husband but was traveling in the same group as we were and he was also waiting to check in. The other guests staying there also were intoxicated and looked like they have been staying or squatting there for sometime and making a living selling drugs. Our room was ok until I opened the night stand drawer and found a used dried up condom, anyone want to guess how to explain what that is to a 11 and 10 year old. The others guests on the 2nd floor stayed up most of the night partying and smoking pot and running through the hall ways until 4am, tried calling the front desk and no one answered. The next day there was a nice young lady working the front desk and she seemed to know what she was doing and in charge, however when we returned later that afternoon the 2 employees from the night before were working again, the gentleman again was intoxicated and the girl just stared ahead and rubbed her fingers on the counter in a circle motion. The gentleman could not figure out how to print out the receipts for our room from the night before and proceeded to give me receipts for 3 other rooms that were not ours, then when I went to pay for the additional night he could not comprehend that the prior night we paid in cash due to our group was paying for the room and we were paying separately for the additional room. Finally received the correct receipt then noticed several hours later that it was not correct and had us checking out 2 days later and not the next day, gentleman again became frustrated and it took him a good 30 minutes to correct his mistake. Later that evening around 830pm while my husband was walking out of our in room restroom 2 little old ladies were using their newly given room keys and entering our room stating we were in the wrong room (mind you we had been in the same room the night before) my husband explained the situation and walked with them to the front desk to explain the situation low and behold the front desk gentlemen then proceeded to yell at my husband that we were in the wrong room and should be in a room with a single bed, my husband told him he was incorrect as we have 2 children staying with us and have been in the room since Friday afternoon. Thank heavens we did not leave for dinner with the rest of our group and possibly come back to all of our belongings missing. Also would like to point out the place looked as if trafficking of drugs and humans were taking place, the room across from us had 4 grown men with 4 children of different ages and nationalities that did not look like any of the grown men.
You know, when I had my experience at the Red Roof Inn near the Six Flags in Georgia- I thought maybe it was an abandoned RRI taken over by a sleazy drug dealer pimp- but it appears that corporate just flat out doesn’t give a s**t and This is a normal occurance. So basically, I can give out the word that the Red Roof Inn is an unsafe sex trafficking chain where crackheads and tweakers can safely go to get their fix and a cheap lay, then blow their brains out with a pistol for the next guests to stumble upon….because that’s exactly how it comes off.
I lasted two hours and literally had to call my ex boyfriend to come and escort me out of the building because I was terrified I was going to get nabbed and sold off into sex slavery. People trying to get in my room, which was filthy and ridden with dirt and burns- possible cigarette burns but there were so many that it didn’t even make sense to me, piss in the toilet, cigarette burns on the toilet seat, drug crusted carpets among other things, missing furniture, water shut off, children exposed to the lowest of lows- unacceptable. The safety latch on my door was missing and look intentionally taken off. I’m going to call whoever I can to get the location shut down. If it doesn’t get shut down, I’ll assume you are in on it.
This is NOT okay. Those people don’t deserve to be enabled and live the way they do- it isn’t right for them- they deserve better. This is morally WRONG. Does it take someone being killed or worse to shut this hell hole down? Have humanity.
My name is Raymond Sullivan and my wife and I almost always stay at a red roof and find them great. I have had to leave early due to sickness and the management would not hold me to a late check out. Just this past week we spent two days in the red roof in Freehold, New Jersey and I tell you that we could not be more in awe of the tremendous quality of the remodeling job and quality. We found it to be compatible with the best of hotels. It was the best equipped Red Roof we have stayed in. We will stay there upon any return trip to the area.
My wife and I stayed at the Red Roof Inn in Arcadia California. We wanted to look at the room ahead of time but the lady at the desk said she was the only one there and could not leave to show us. We decided to go ahead and check in. As we were walking to our room the carpets in the hallways were extremely filthy. Inside the room the molding all around was very scuffed up, the drapes had actual spots of dirt on them, the bedspread was very warn, old and dingy. As my wife stepped into the shower she was greeted by some other persons black hairs down at the end. As she turned on the shower it squirted out water from the top in addition to the normal spray, she had to lay a hand towel over the area that was squirting from the top as she was not wanting to get my hair wet. The over all feeling was dingy and grungy everywhere. We were told the hot tub was not working and when I put my foot In the pool it was freezing cold, probably not heated at all. The area businesses all around the Inn were full of litter and there were many homeless types hanging around. We would never ever stay in a Red Roof Inn ever again.
I booked 3 rooms in preparation for the hurricane. I booked these rooms because they were pet friendly. When we arrived the front desk employee was excellent. We entered our rooms and was shocked to find the rooms dirty. The bedding was stained, dirty and had burn holes. The bathroom was moldy, the floors were filthy so filthy that we would not take our shoes off. The rooms smelled so bad from cigarette smoke it was unbearable. The absolute worst thing was the roaches crawling all over the walls. One room was so bad the hotel clerk moved him to another room, which wasn’t much better. The only difference between the first room and the second room was a microwave and a refrigerator, the room was just as dirty. We all slept in our vehicles that night and left first thing in the morning. My cat went under the bed and when I went to retrieve him there were condoms, restaurant take out containers, and other filth under the bed. No one has cleaned under that bed in a very long time. I am asking for my money back since we never used the 3 rooms. We wasted time and money and still put our lives in jeopardy by leaving during the hurricane. But we had no choice, the rooms were horrible and are not fit for habitation. Unfortunately, there were no other hotels that had vacancies due to the hurricane.
I booked a room in cedar rapids iowa, absolutely horrible !!! I am a Registered Nurse in Iowa and i cant believe how dirty this room was. Bugs on the floor and in bath tub, both alive and dead !! They refused to give my money back and tried to say i used the bed. I brought my dog who had no choice but to sit on bed as bugs were on the floor including a tick. I called the manager have not heard back yet !! If I dont get my money returned I will call the Lynn county health department.. I am very saddened that my day was ruined with this event !! I didnt even receive an apology, how does a business run when the public is treated this way?
Rebecca Hartkopp
Corporate doesn’t care about the fifth , drug use, rude staff at their sites.
A person that pays $10 to attend a pool party gets more respect than people that actually rent rooms.
I used to think Red Roof was a great place to stay but only if you want filth, prostitues and drugs. Late night pool parties on Sunday nights ?
Rrd Roof Inn will never get my business again!!! They stole over $200.00 of my money and they won’t take the needed actions for it to be returned. They gave me the run around for the past 5 days abouty money and then I call corporate headquarters and they tell me I need to wait another 3 days till the acting manager returns from vacation and speak to him about it again. Once I get my money back, we will never cross paths again!
I have been waiting on a refund from a cancellation from feb .2018. Monies that should have never been taken out. I have put in complaints and have spoken to numerous csr, but never the person that they say handles the refunds. All they say is the matter is closed, but not to me, I still have not gotten my money, it is now May and nothing,. No return calls and no email responses like they say they are giving me. I guess its floating somewhere with my refund. I have even sent a screen shots of my account to show the debit, but no credit, and still no answer from them or the regional manager. ALL I WANT IS MY MONEY BACK!!!!!!! DO SOME REAL INVESTIGATING AND YOU WILL SEE IT NEVER REACHED MY ACCOUNT!!!!
This is amazing…do Red Roof Inn officials not read these reviews??? Our room in Galveston smelled so bad..touted as a NS room, but evidently when converted to NS it was not fumigated. Filthy floor, windows dirty, sticky railings, hair in the sink, no room service and on and on and on. Other reviews show that this is typical of many Red Roof locations. We will never stay in a Red Roof Inn again, and will certainly tell others of this poorly managed property. Had we had the time to find another place, we would have moved on. CEO….read the reviews!!…. Trip adviser, etc You have a very bad reputation. Our mistake was to not read the reviews before booking.
Hi, my name is Sean Jackson. I stayed at a Red Roof Inn in Birmingham, AL from the 13-14 April 2018. The address of the hotel is 1466 Montgomery Hwy Birmingham, AL 35216. When I checked in to the hotel, with my reservation, after 5pm, I was able to get a 1st floor room. However, when I went to the room, it had not been cleaned. I had to call the front desk, in which the lady had to call in to get the room cleaned. I had to leave for almost an hour, so someone could clean the room. I’ve been to many hotels or motels, and never in my life have I encountered such a egregious mistake from a major hotel chain. The fact that the room hadn’t been touched and it was after 5pm is totally unacceptable. I want Corporate to handle my situation with the utmost respect and see fit that I am compensated for this travesty. Staying in this hotel chain has left a bad taste in my mouth, and I refuse to book anymore reservations through Red Roof Inn. I hope this matter is settled to my satisfaction.
Thank you,
Sean Jackson
334-733-XXXXX
I agree I stayed at a home town suites in Orlando Fl this past weekend it was horrible it was the worst experience of my life I didn’t believe that an American establishment could be ran like that the first room was filled with construction equipment ok the second room the shower floor full of water toilet leaking and stinking shower was clogged and when we told them they gave my son a plunger and that didn’t work either it was just horrible we will never stay there again the hometown suites just as bad or worse than red roof so sad
We stayed at the Red Roof Inn Chattanoga,TN-Lookout Mountain on 9/8. We had to pay $99.00 more for a FILTHY room than we did at a Holiday Inn Express on 9/18 for a beautiful CLEAN room. This is the second Red Roof we have stayed in since July. BOTH were NASTY
I will NEVER book a room with them again. This same thing happened to us approx.22 years ago and we have never been back. These people need to be taught how to clean. Just because we have a pet we should not be made to sleep in dirty rooms. You may rest assured that I WILL tell all of my friends about the rooms.
Donna Galbraith
I would like very much like to speak to someone who can correct a wrong.
Not only a wrong but a terribly operated and maintained “franchise” or just a un maintained or over looked facility. In short I had issue’s with my reservations and the price I was quoted,but more importantly the fact that as of my stay at 1 of your locations I was scheduled to stay 7 full days.I have bed bug bites and sores all over my body.I did not even sleep in the room the last 2 days because I had marks all over me.I did not report this to the manager before because I know she would have kept my $100 dollar cash deposit,this was taken after I had paid for the full week. I have the managers name and the location of course.The manager acted or did not understand English.When I checked in and told them I was quoted a certain rate I was told that the manager had to “think” about if she would let me have the rate I was quoted when I made my reservation.She simply walked outside to smoke a cigarette, walked back in,went to her office and then blessed me with the rate I was quoted.I expect to hear from someone who can resolve this problem very soon.
Booked 2 rooms @ 6099 Youngerman Circle Jax Fl / Orange Park. 32244 for 3 nights. Evacuated due to hurricane. Was forced to pay for a safe we did not use. Rooms were subpar. Towels were brought to us and they were wet. Never received any more towels after that. Also, hair was hanging from the light next to the head board. Bathroom door in my room was broken and would not close. The vent from the bathroom was hanging down with a hole where it should be secured. Toilet paper was a gift if you could get it. Received one roll for my stay in each room. My daughter stepped on a slither of glass and we handled it our self. Some guests were using drugs on the property and standing outside smoking illegal substances. Fire and Rescue had to be called multiple times for these guest. We had to wait for our room keys for two hours. However,,I was told I could check in as soon as I arrived due to the hurricane. When I told the office staff what I had been told they said basically too bad. “Somebody from corporate probably told you that” and laughed! There must have been 10 or more families waiting on rooms. We all had booked at least a week ahead.. Some waited until 4:30 to get rooms. Then there were no telephones in the rooms that worked. Sure we had cellphones but it is dangerous that you cannot call the front office. Then as the night progressed the two whole ice machines on the property could not keep up with the demand of even half the guests. Then due to hurricane the lights went out which happens. However, I have never seen a hotel that did not have a generator. It is Fl. 90 plus degrees hot and dark rooms with children, parents, pets & elderly struggling. We left the property one night early and took the loss. We had paid in full at check in. We could not take another night of no resources that we had paid for. This location should seriously be closed. It is a danger to the public and should not be operating at this level. I have never ever written a bad review or letter about a hotel but human beings should not be treated this way. It is a disgrace! Shame on you RED ROOF INN JACKSONVILLE/ ORANGE PARK.
A friend and I stayed at your location in Farmington Hills last night 08/30/2017. I have to say I have traveled for years and have stayed at many different hotels and motels but I was taken back by the way you chose to run this location. My whole experience guarantees that I will NEVER EVER EVER put my money out for a Red Roof Inn even if it means sleeping in my car. When we arrived we got our room, grabbed all our stuff and went to go into the room and there was already someone sleeping in there, how uncomfortable to walk in on someone. Went back to the office got a different room, which by the way we had to take all our stuff back to our cars and move them as the new room was in a different building what an inconvenience, and was disgusted at how it looked, very very outdated, old and not welcoming in any way. So, as we turned out the lights to go to sleep the front desk did the same exact thing to us as they had done to the person in the first room. They gave them a key to our room and they tried to come in several times so much so my friend actually had to yell at them. This made me feel so unsafe I didn’t sleep the whole night worried some one was going to walk in. So you know I will be posting this comment on every and any social media sight I can, will be informing my family and friends, that all live all over the US and Canada, and I can guarantee they will never give you their business. I so wonder how any of you at the corporate office can sleep at night knowing your taking ordinary everyday peoples money that they work hard for and giving them service like this. I sure hope one day you will face a situation like this because you deserve it. A refund and a sincere apology is how you should respond to this anything else just shows that you deserve to be shut down. Oh yeah and to add I will be contacting the State and any other government agency that regulates you and hopefully they at a minimum fine you but shut you down.
Was injured at work on Saturday, notified supervisor and was told to shake it off and go to work, missed the next day then went to er on Monday and he put me off work until Thursday, followed up with my Dr on Thursday and was told I have a fractured femor and put off work until Monday today notified my boss of the changes and was fired today for my absences even though I have drs notes and medical records been trying to contact corporate all day to no avail phones are not working….do I need to get a lawyer to get this resolved? The bills are adding up and then I’m terminated? Funny that they waited until my GM was out of town, I’m not letting this go until something gets resolved
Correction….I notified them on Thursday not today
I work in HR so you should go to the EEOC they tried to terminate you when you were injured and Workers Comp. It is illegal to terminate a employee after they had been hurt ( that is on the job) . This is a discrimination claim waiting to happen.
CEO: Andrew C. Alexander
CFO: Brendan P. Foley Jr.
COO: Jeff Linden
My husband and I just returned home from your R.R. INN Danville, PA. #00110. We stay there every year for the weekend. The Inn is very easy to get on & off I 80. This inn NEEDES to be up dated BADLEY!!!! When we arrived are room was # 123. The room smelled like mold & old cigarettes. The carpet is damp & discussing!!! The front desk moved us to Room #121. When we checked out today, there were over 6 people with complaints about your rooms. The poor guy at the desk was getting verbal abuse from all the guests checking out. There was not a GM there. This Inn was probable built in the 70’s as a smoking hotel. If you plan on keeping your hotels as the founder Jim Trueman “CLEAN, DECENT PLACE for people to sleep without overcharging.” You are going to keep getting complaints and people will not go to any of your Inns. If I don’t get a reply back, I will be putting yet another review on TRIPADVISOR…..
VERY UNHAPPY with our ROOM.
CEO: Andrew C. Alexander, CFO: Brendan P. Foley Jr.,COO: Jeff Linden
On June 30, 2017 my husband and I traveled to Sulphur, La. to attend my husband’s sisters funeral. We reserved a room for June 30th & July 1st at the Red Roof lnn Sulphur which is located at 2619 Ruth Street, Sulphur, La. 70665. Upon entering our room (216) I went into the bathroom to unpack my bathroom bag and saw the FILTHIST bathroom I’ve ever seen. It consisted of black mold all around the lavatory faucets and bathtub faucets. The toilet had “poop splashes” under the seat which tells me that it hadn’t been clean in a LONG time. We went talk to the desk clerk and showed her the pictures I had taken of the condition of the bathroom and she said that we could switch rooms. Before my husband and I switched rooms we went and viewed the room and it was just as bad as the first. The desk clerk said that she had been getting a lot of complaints about the housekeeing that day. The filth in the bathroom was not from ONE day of not being cleaned, it was from months and months of not being cleaned. I took pictures with my phone if anyone would like to view them. The desk clerk did refund our $250.00. If y’all expect for anyone to stay at any Red Roof Inn……..THEN Y’ALL NEED TO CLEAN THEM UP AND MAKE SURE THE JOB IS DONE. Because as of right now, you couldn’t pay me to stay in a Red Roof Inn ever again.
Mark & Josephine Rodrigue
We stopped at the Red Carpet Inn-wilkesboro in NC on 7/22/17. We requested a non smoking room with a king size bed, preferably on the ground level so we could see our motorcycle better. The room smelled like a wet dog and dirty ashtray combined when we walked in. I went to turn on the air conditioning and there was a huge cobweb running from the window curtain down to the air conditioner. We walked to the gas station next door to get some water as there are no vending machines on site. When we returned we shut the curtain in the room and attempted to turn on the lights and none of them worked except the bathroom light. I tried to call the front desk and the phone did not work. I walked back to the front desk to let them know we had no lights…..they did give us a different room, the women actually said to me “the rooms upstairs are better.” I went to check the new room before we moved our things, it was a bit better, did not smell, the lights worked(at least most of them, one was about to fall off the wall). The doorways in both rooms looked like someone had kicked them in at some point in time and were somewhat repaired. The drain plug in the bathtub was sitting on the edge of the tub, with an old bar of soap in the soap dish in the shower. wall paper was coming off the wall in multiple places. I do have pictures if you would like. Breakfast was supposed to be available at 6am but nothing was ready not even the coffee at 6:30. Not much was even available for breakfast. The coffee pot in the room was missing the filter basket so we could not make a cup in the room. I felt like things were crawling on me all night long. The area outside between the room and the breakfast area is filthy with cigarette butts and trash. This is a poor representation of the Red Carpet Inn that I have ever seen. We will definitely not recommend this site to anyone, if anything we will tell them to avoid it. We have always thought of Red Carpet Inn as a decent place to stay.
Hello, im staying at one of your locations in Pennsylvania cabot blvd. Been here for little over a week.( Working out here). After a long day of work. My bed is not made up. Towel was thrown in the tub! Room is worse then i left it!!! Im so dissatisfied with the housekeeping!!!!
I booked a room at Red Roof Inn Chicago-Ohare for my son (Russell Robinson) on 05/15/2017. When he arrived at the hotel he was told that since the Am Ex card was not in his name, he could not have a room.
I do understand that if this is your policy, it has to be followed. That being said, you can’t have it both ways. You do not get to charge a credit card and send the customer out the door.
I have disputed this charge with Am Ex for the second time and I will keep disputing this charge. I called Expedia and they told me to call the merchant. I called the Red Roof Inn and was transferred to the a manager (Ray) he hung up on me. No argument, no anger, just hung up. I’m done with calls. My next step is BBB, AARP and whoever will listen to me. I’ve worked too hard in my lifetime to give money away.
This is a open letter to CEO Andrew Alexander , cfo Brendan P Foley , coo Jeff Lindan , I’ve worked for redroof for 4 years & on 6-8-2017 I was wrongfully terminated by the maintenance person whom I have always been told when out gm or Doris was not on the property that he was in charge that day I confronted him about his harassment towards me and he exploded at me in no way a man should ever talk to a woman , when he said if I don’t want to work here I should leave I asked him are you firing me he said leave , when I left I did not call my gm because he doesn’t want to hear it he never does , I did call Doris whom she has always been the go to person , at this point there’s only so much one can take a grown man going around the property gossiping about me even throw my gm told unemployment that’s what I did and everyone of these people can confirm this , My gm made it a very uncomfortable work environment , I was the only English-speaking housekeeper so when I asked for help I couldn’t get help because nobody would speak to me. In the four years that I work there for birthdays nothing but when I came to the Spanish girls he would have pizza parties for them . There has been inappropriate behavior statements offensive suggestions made from my gm , about guests he would comment on their asses
Saying about one Reg guest Angela that he wanted to f….. her , There was a young lady he fired that worked on the front desk he said he wasn’t gonna fight unemployment in fear she was going to after him for sexual-harassment Why would she do that , Maybe if the cameras in the front were watched you would see all the time he spent with her and all their private little talks and the gigglesike school kids maybe that’s why , In the four years I was there not one thing for Christmas were does that money in his budget go ? This past employee appreciation week Nothing not a thing ? But a few years ago he did buy his kids a keurge coffee maker payed by redroof just look back at his Credit card statements , Or subs bought and taken home for his kids not his employees , School supply’s for his kids , or Chemicals that we don’t even use but becouse he meets some quota He receives gifts I know of a TV he one , But if we run out of supply’s that’s not his problem, Germania Leonardo worked 7 days a week but 2 of them she did maintenance and that she did under her sons name whom never worked for redroof that’s something the IRS is gonna find interesting, Last summer we had a inspections the woman stayed in room 216 and my GM’s boss Mark came in for the inspection and after the woman was done with the inspection my GM was laughing about how Mark was taking pictures of her from the behind while she was looking under a bed that picture was supposedly to pass around to the other GM’s so she didn’t know what she look like , Then there’s work done at his house in exchange for a room for a man at one point it was two rooms for his girlfriend and 3 kids they stayed in 117 & 119 you can see a email from mark wanting to know why they’ve been out of Oder for so long , this gentleman has stayed in 152 , 142 , 117 , 119? In fact the Salem PD made many trips to these rooms as well as dss because those kids just took over our property it was Mayham at its finest , Steve would brag about how he had A motorcycle shed built new windows put in all kinds of stuff for me and it’s always broke , That’s were putting rooms out of Oder comes in to play so he has a list of people he takes cash from something you can’t do we don’t take cash but we do from a bout 10 – 12 people they come on for a quickie Steve would take the cash pocket it and the room goes down , The maintenance diva steals anything and everything he can from our rooms before we get in them There’s a Reg guest who stayed every night his tip was a 6 pack of beer I come on one morning go into his room nothing I went into Daves work shop with Doris from the front desk what do we find the 6 pake I go to Steve his way of dealing with the situation is he’s going to tell the guest he is not allowed to leave the six pack anymore it’s not about the six pack it’s about the fact that he’s made this person is a thief but because he is been at his house working as well he ain’t going to do anything to him . . Well gentlemen I could go on for days I have names I have some proof some leads you can get your proof I have made my complaints to human resources and they’ve gone nowhere absolutely nowhere except giving him a heads up already about this complaint instead of investigating it so my name and number is that human resources they know I am considering the fact that that I’ve sent aleast 6 emails , called I can’t even tell you how many times looking at my phone bill at least 40 times nothing in return , So if this open letter doesn’t get me anywhere I don’t know what will , Thank you
And a little FYI to Salem redroof gm you can only do wrong so long before you get caught you lied to I’ve been playing man just to spite me , well buddy you should be careful who you screw with when they know so much about your wrong doings and if anyone needs to get in touch with this so called gm call before 11am every day because he leaves between 10am & 11 am every day he’s never there when he’s needed !
Hello my name is ashley rausch i am a long time customer of red roof inns anytime i travel i use the redroof inns iv never had a problem up until this visit! On june 19th i made a reservation in tupelo mississippiused my card to hold room but i paid cash upon arrival! No problem there! A week later i did the same thing which is today june 25th! After 5 hours of traveling to get to reservation and checked in on time i went to pay cash and just like last time in which i put i was going to pay cash on arrival when i made my reservation! The lady running the desk named ola rudly told me me dont take cash! I explained her last week i paid cash and she said well no longer! Please understand how angry at this point im getting because i jaf just drove 5 hours to get here and it did not say anywhere in writing or reservation site cash was not accepted! She said i dont who took your cash last time and i told her it wad indeed her and i still had my receipt from last week! She said well we haf problems with cash this week so i decided no longer takr cash! After getting upset anf telling her i drove 5 hours and all the other hotels were full or way to exspensive than what could afford she went ahead and took my cash payment but rudly told me next time bring card! Had i had known this i would have saved the extra money on advance and took my business else where! If you no longer take cash in your hotels please put it on your website or post it in writing so customers like me wont be caught off gaurd! Not everyone has debit or credit cards! I have a card but didnt have enough to cover my room all i had was cash! Im already Leary of using my card in certain places due to credit card fraud and identity theft! Hence reason i always pay cash! I come o tupelo once a week to visit friends and family but now i think ill find another hotel that takes cash ill just have to save that extra each week because the hotel i prefer to use dont take cash as of a couple days ago!
They did the same thing to me in MI , the front desk lady told me that their was a theft problem and that they changed the policy and could no longer accept cash as I am standing there with cash in hand waiting for my room.
MYSELF,MY HUSBAND AND TWO GRAND BABIES CHECKED IN TO THE RED ROOF IN IN PEIGON FORGE TN ON 6-15-17. THE ROOM SMELLED REALLY BAD SO BAD IT BURNED OUR EYES I CALLED THE FRONT DESK AS ASKED IF THEY HAD JUST PAINTED OR REPLACED THE FLOOR ,SHE SAID NO THEY HAD PUT SEALANT AROUN D IN THE BATHROOM, I TOLD HER WE WERE GOING TO NEED ANOTHER ROOM AND WAS TOLD ITS NOT HARMFUL JUST KEEP THE BATHROOM DOOR SHUT. I HAD AN EMPLOYEE COME IN MY ROOM AND HE SAID YES ITS STRONG BUT THE SMELL SHOULD BE GONE BY THE MORNING. I TOLD HIM I THINK WE JUST NEED ANOTHER ROOM AND AGAIN HE SAID KEEP THE DOOR SHUT. THE NEXT MORNING I TOOK A SHOWER AND AN EMPLOYEE COME BEATING ON THE DOOR AND SAID DONT USE THE SHOWER ANYMORE ITS LEAKING THROUGH TO THE OFFICE/ROOM BELOW US,I ASKED HER HOW WAS THE REST OF MY FAMILY GOING TO SHOWER? SHE SAID I GUESS I’LL FIND YOU ANOTHER ROOM TO USE FOR SHOWERS. SO THEY MOVED US FOR THERE PROBLEM BUT NOT FOR THE BAD SMELL WE HAD TO SLEEP WITH.I WAS TOLD TO COME TO THE OFFICE WHEN WE GOT DONE SHOWERING,I THOUGHT THEY MIGHT GIVE ME A REFUND OR PARTIAL REFUND BUT NOTHING BUT “SORRY” NEEDLES TO SAY I HAVE TOLD EVERYONE I NO ABOUT THE HOTEL AND WE WILL NEVER STAY THERE AGAIN….AND MY GRAND BABIES DIDNT EVEN GET TO USE THE BREAKFAST ROOM AFTER HAVING TO PACK UP AND CHANGE ROOMS TO SHOWER IT WAS CLOSED…
I would like to add: Additionally after I saw the charges on my account. I just happened to check another credit card from a different company during the time of this event. Red Roof Inn also did the pre authorization of 505.93 on my Bank of America card. I quickly closed this card before it went through. This card was not even with me when I went to the hotel. It was at home in a drawer. I’m curious to know how this company was able to access this card as well.
I had a “friend” (who is now not) stay at the Red Roof Inn in Phenix City, Alabama. She started staying there in April and paid until May 3rd. She had no where to go with 3 kids, I wasn’t going to help at first but didn’t want them (the kids) to be on the streets. I came to Red Roof Inn on May 3rd. The friend spoke with the GM and assured me they will only put a pre authorization charge of $505.92, for her stay from May 3rd until May 10th, and she would be paying cash. The GM Michelle was there and confirmed exactly what my friend told me. I let them see the card only and signed the information sheet showing departure date for that time period, but later they changed the contract because the friend stayed until the 17th. Again the GM Michelle stated that it was only for those dates for my money to be on hold, but would be credited back. Before I signed any doXXXXent allowing the pre authorization ONLY it states DO NOT CHARGE THIS Card customer will pay at check out . The GM, friend and I signed this agreement. However, Red Roof did charge it on the new departure dates adding up to $822.22 Also there was a note in the system that the friend told the employee to charge my card (the employee initialed what the friend said) I have a picture of the screen where the notes are . She was not authorized to make this decision and based on the doXXXXentation I signed it was very clear to not charge my card. I was never contacted by anyone asking for my consent on any of these issues. Plus the contract I signed stating the departure date was altered to the 17th. You can see where they marked out the other departure date. My credit card is investigating the matter. This is credit card fraud and I’ll be reporting it consumer affairs. When I tried to call the manager her story completely changed. However, I have the doXXXXents and proof. If this is not resolved, I will push the matter further to Court. I will also be going to the police to get a report done.
I was recently terminated wrongfully from the red roof in Lawrenceville,NJ .. he’s very racist and unfairs ( he being the general manager ) prior to me being hired i was told that I couldn’t stay at the hotel and I had to checkout inorder to start working but due to my housing condition i honestly had no where to go. Explained this to him and it was either my employment or live there. So I chose employment. Once I started working here I realized that there were a lot of housekeepers living up here and they are illegal citizens on top of that .. needless to say the general manager gave me a hard time and fired me without even explaining why. He also blamed the situation on other co workers who told me that they never said or did the things he’s saying they did about me. DONT GO TO THE RED ROOF INN IN PRINCETON/LAWRENCEVILLE,NJ .. serious discrimination!!! He gives my girlfriend a hard time and goes easy on everyone else that isn’t of color. I will be filing charges for
Wrongful termination.
I booked a Deluxe Suite a month in advance at The Red Roof Inn @ 405 E Absecon Blvd in Atlantic City NJ for the Memorial Day weekend.This had recently underwent renovations is what I had been told. I booked a Deluxe Suite with a Jacuzzi which upon arrival I was told was not available by the desk clerk who was nonchalant in telling me and obviously could care less. As I and my partner went up to our suite, we decided to just chalk it up after the long drive and take a shower and go out to dinner. WELL, once going into the bathroom , I noticed that there was only one towel and wash cloth. I immediately called the front desk to inform them and was told by the nonchalant desk clerk that I could come down to the lobby to obtain another one?! UNBELIEVABLE!! So I went to the front desk to get a towel and wash cloth and received a washcloth that had stains on it! I had to ask if I could have another towel. UNACCEPTABLE! As I took a shower, I noticed the water was filling in the tub. Now the drain is clogged. I yelled to my partner and he called the front desk to make a complaint. Once again the desk clerk stated it was nothing he could do at the current time. THE CONDITIONS IN THIS SUPPOSEDLY NEWLY RENOVATED FACILITY WERE DESPICABLE!!!! At this point I was so upset that my partner started to call places to see if there were any other rooms available. At this point I wanted to leave but we had tickets for a show and my partner had a conference in the am. There were no other places with vacancies on such short notice. I also went to get ice for our room to find out that the ice machines did not work on any of the floors except the 4th floor. Our room was on the 6th floor. This place offered a continental breakfast but did not have enough food to feed the number of people which had booked rooms. The woman who was setting the food out was embarrassed to tell visitors that her employer did not have enough.. For the amount I paid and the terrible service I received, I will NEVER stay at another of these chains again. I would hope to receive some type of response to this matter or to be compensated in some way.
We also stayed at The Red Roof Inn @ 405 E Absecon Blvd in Atlantic City NJ. This place is disgusting. My boyfriend and I booked this Hotel because we had tickets to a show in Atlantic City. We got back to our room around 11 PM and went to close the curtains and there was blood all over them! They tried to tell us it was rust. THERE WAS NOTHING TO RUST NEAR THEM! HORRENDOUS! We were so disgusted we didn’t even want to change rooms, we just packed up and left and drove 2 hours home at 1130 PM. I better receive a some sort of response to this as well. I also will be trying to contact anyone and everyone in corporate head quarters and be displaying the photos on every review board.
We stayed at the Red Roof Inn West in Kalamazoo, MI this past weekend. WHAT A FILTHY DUMP!!
I had booked ahead a month in advance and requested a ground floor room. They put us in a second floor room that was already occupied!!
They then gave us another second floor room and after MUCH pleading they found a ground floor room. It was absolutely filthy….the drawers, the furniture, the bathroom…all of it. Housekeeping came and let me tell you…they need to take a course in HOW TO CLEAN!!!
Then they were apparently doing some renovations and that went on till after 10:00 PM!
Never again!!!! I’ll pay more and stay elsewhere!!!
I’ll NEVER recommend Red Roof Inns.
This corporation needs to checknon their Franchises!! They’re ruining their name!!
I’m hoping to hear from corporate!
I’m not here to say how bad the red roof inn we’ve been staying at since the beginning of this year. I’m here to explain and express the way red roof in devalued you as a customer. I’ve spent thousands of dollars at red roof in and I was okay with it until last Thursday! If the red roof Inn corporate office or anyone with higher power can look at my itinerary, it will show I’ve stayed in non-smoking rooms every day since the beginning of this year. The red roof inn energy corridor at 15702 park ten, Houston Tx has put me on the black list, which means I’m no longer allowed to stay on their property. I made a reservation for Thursday, pre-called the front desk to request the first floor like I typically do. The front desk clerk said yes sir please come on right ahead I will go ahead and check you in right away. I get to the hotel and the front desk clerk all of a sudden is acting strange. I tell him I’m here to check in, the phone starts ringing in the back, he tells me to hold on, and comes back to the front desk and tells me “oh no”, bad news you’re on the blacklist. I said are you sure? I stay here all the time! What is the blacklist? And why cant I check in? The front desk clerk tells me you’re on the blacklist for smoking weed in the room?? I told the clerk I’ve been staying at red roof Inn everyday since the beginning of this year and always requested a non-smoking room because……… I DO NOT DO DRUGS OR SMOKE!!!! At that very moment I felt very disrespected, it was like they were telling me I’m a bad person or that I’m a drug addic. I requested to speak to the manager or GM immediately and the front desk clerk told me the GM and manager was not there and I could come back the next day to speak to the GM. I asked the front desk clerk what can we do about this? How can we resolve the situation because I don’t smoke and I’ve never smoked in my life and I think it’s unfair that I’m being kicked off this property for something that’s not true. Well the front desk clerk go to the back room and I wait at the front desk wondering what he’s doing in the back room, well I heard someone talking and the front desk clerk comes back out and says unfortunately we can’t do anything about it you’re not allowed to check in. I asked the front desk clerk is your GM in the back room is that who you’re speaking to? He said “yes”! First thought in my mind was did he just lied to me? I asked the front desk clerk may I speak to your GM it’s unprofessional for her not to come out. So with all of that the GM came out and spoke to me and said she wasn’t there that day and she doesn’t know why we’re on the blacklist but we are and it’s their policy that we are no longer allowed to be on the property. I am baffled first how rude she was an unprofessional, she didn’t even apologize nor try to fix the situation or figure out why I was on the blacklist. She told me I can get my refund back but I had to call Expedia because that’s what I booked it through. I called Expedia express my frustration and they look at my itinerary and it shows I’ve stayed in a non-smoking room since the beginning of this year because …… I DONT SMOKE!!so Expedia calls the GM to figure out why I’m not allowed to stay at this hotel and expresses how this red roof Inn is going to lose a loyal customer that spends quite a bit of money. Well the Expedia customer service didn’t get anywhere with the GM because he told me she hung up on him. I called corporate office and the only thing they could do is send the email expressing my frustration and tells me to wait three days and If the GM doesn’t reply to call back. Well of course we all know she didn’t reply so I called corporate office yet again, and the gentleman I spoke to said I know you might not like hearing what I’m going to say but we have to agree with every properties decisions and the only thing I could do is forward the email to the vice President and you’ll have to wait to see if he actually does something. I asked is there anyone I can speak to or is there anything I can do to resolve the situation because I’m telling you as a customer we’re supposed to be a valued, I do not feel valued, I feel disrespected, I feel like red roof Inn has stole my money, to my understanding that any other hotel if there’s a problem it will be resolved immediately this is the only hotel that I had to wait for email that was never going to come. This GM knows how corporate works and knows she won’t get in trouble for her actions. I hope someone higher than the corporate office will read this and understand I am telling the truth I do not smoke and it’s unfair for me to be blacklisted for something I never did and with the amount of money I spent at red roof Inn they should value me as a customer. I hope and pray we can get the situation resolved and take action on this GM that is treating customers unfairly. I will have my story be heard! I’ve done nothing wrong spent a lot of money at this company and now no longer allowed to be on one of their properties. Thanks for making me feel valued red roof inn!!?!!
I have had a similar situation in port Aransas their staff must be trained to act the same way I think everyone on this site leaving complaints need to file a class action suits against them
I began working for red roof inn and i worked 28 hours and recieved a 100 dollar check. My pay rate was 8.50 i kept track of my hours even before i had a log in user id. Hopefully someone fixes this.
If I had some where else to go I most certainly wood. Red roof inn on 410 in San Antonio is a total mess. Manager parkes in handicap parking daily, another employee that lives here was parking ina a handicap spot. When they clean rooms and make beds. OMG who ever taught them how to do this. The night manager sits in the back and either sleeps or plays games. No security at all. Trash all over outside. Weeds. Etc. one time I told cleaning lady I would sweep just because I could not stand how they cleaned. The next time she came she said to me. Let me get the sweeper for you. I said. Not my job. They say they have a Gardner and also someone to spray for bugs. How ever. No one ever sees these so called people. Before owners came for a visit manager was mowing grass. LOL. They need to do surprise visits. Workers came and stayed they grilled by the cars that were parked. When they left they left the grill which sat for weeks Now it’s in back by a table. SICK. This place really needs some serious attention
We booked the Red Roof Inn in Clearwater Florida on 3580 Ulmerton Road. We booked ahead of time and ask for a room close to the pool on the first floor.. We booked for two days in March 21st-22nd. When we checked in the young girl at the desk was just so unprofessional, and she put us up on the second floor clear in the back looking out the window at a wall, so we told her what we had booked and she said I’ll give you a better room down by the pool on the second floor again.. The room she assigned us was room 221 , with no room plate on the wall it was put on by a black felt pen, that’s just the first , when we opened the door which my husband had to push hard to open it, then we stepped into the most filthy room, smelled bad, lamp shade was busted , the lamp on the side table was broken, the towel rack on the bathroom wall was falling off, the soap dish had black mold on it, the best was the broken bed , sheets that was not changed. Toilet did not flush right and the side chair was filthy with black stains all over it. We went down and cancelled our reservation and we where told we would have to contact reservation.com for a refund.. I called the number they gave me and all I got was the run around, so I called my bank and filed a complaint and stop payment.. now I understand that this company is a franchise, this place needs to be closed for the way it’s ran.. I want my money back for the awful time we had, I have never stand in any place that was to bad… and I will never stay at another Red Roff Inn again. Ps. I took pictures of everything in that room..
We had the misfortune of staying in Texarkana on N State Line Ave. This was the worst, by far, of any room we have stayed in. The first room they put us in was awful, the sink would not drain, after I tried to clean it. When I tried to call the front desk the phone didn’t work. Walked to the front desk, he gave us a different and even worse room, if that is possible. The bath tub was was so dirty we didn’t take showers, there was dirt in all the corners of the rooms. Then the worst of all — the sheets on the first bed we turned down were dirty, not just a little, a lot. Could not wait to get out of there. If I were you, I would CLOSE this location yesterday. Because of this we will never stay at another Red Roof Inn. And we will see to it that everyone know, knows about this how awful this was.
We stayed at a Red Room Inn (4999 34th Street N. St Petersburg FL) March 1-5, 2017.
The people working there were so unprofessional. I was on the computer in the dumpy lobby and there were 4 employees standing around complaining about their job, along with using inappropriate language. I am not a prude, and normally such talk would not bother me at all. However, it was VERY unprofessional when there was a guest right there (myself) who could hear everything they said. Also, one day the maid stopped at our room … we asked her to give us 5 minutes as we were leaving. The maid did not come back. Later, I called the front desk about it and he assured me that they would come to clean soon. Guess what … they never did. Our room was subpar with regards to the dirty carpet and dirty bathroom floor. We were VERY unsatisfied with our stay at this Red Room Inn
I am very upset ..our stay was terrable we had no towels ,ppl smoking pot in the halls and stairwell.. found a knife in our room next to the bedside tabble ,handi cap parking spaces where not shoveled out .pulled my hip trying to get in my car ..i want a complete refund .or i will be calling a lawyer ..
My husband and I rented a room at the Red Roof Inn in Albany, Ga. and the room was infested with bed bugs. When we went to speak to the General Manager Rich Patel about our problem he was real mean about the situation and didn’t want to cooperate with my husband and I… He put us in another room in which later on that night we had the same problem… That hotel is full of bed bugs and the manager didn’t do anything about it…
My husband was staying at one of your Red Roof Inns at Harrisburg-Hershey for work. He was to stay 11/14-11/25 but do to the fact they got done at the job site he checked out early on the 11/17. When he checked out he was told money would be on his card the next da. Which was lie because today when I am booking his room the money was not returned. That’s 217$ that one of your workers pocketed. Today I called to asked why n when it if it’s going to show at all and worker Tiffany was very rude and cussing at me so yes I cussed back because I’m not going to let a person be that rude to me. I asked to speak to a manager and was denied to speak to one. I would like to be answered by a corporate employee asap.
Ashley
I stayed at your boardman Ohio facility on Jan 3&4th 2017. I found a Crack pipe in our coffee pot on our first night there and we almost ingested the water from it. thank God my boyfriend saw it first. the manager reimbursed us for our second night but I don’t feel that’s enough. what they don’t clean the coffee pots. I would appreciate somebody contacting me within the next 2 days to resolve this matter. I really don’t want to have to hire an attorney but if necessary I will. Deborah hall 814-688-XXXXX or William Barnes at 814-779-XXXXX
Ashley…wow….maybe this is company policy. A similar incident happened to us in OKC only a week before this happened to your husband. Some employee pocketed our cash we paid in for about 3 weeks while we were moving houses. Now on top of this the owner” is now trying to charge our card for all these nights we stayed again. Then the franchisee owner decided to go ahead and throw $200 worth of bogus charges on there for stealing all the bedding and breaking something–we couldnt read the writing. Really??? Stealing a hotels bedding! From the multiple stories about bed bugs we have now read….I wouldnt take them home to use for rags. My wife took her broom and vacuum to keep things clean but now we are evidently rock stars at 52 and 49 and go around trashing crappy hotels where there corporate offices obviously let anyone buy a hotel and then just run it however they want. And so far we cant get anything taken off because this owner lied and paypal who we used our business debit to secure (deposit) on the room, has to follow Master Cards policy of if we dont have a receipt…no refund. Well we have a receipt but its so dang hard to read and since the clerks lied about the card not being charged, we couldnt tell by looking what tender they put in there . Evidently we are responsible to know and understand Red Roofs Accounting policies and procedures.Im sure corporate will sit on their hands , maybe file a formal complaint aainst the owner which means nothing. We will be held responsible for stuff we didnt break or steal, a room we already paid for, and will lose our paypal account because we will not pay it. I will put it in bancruptcy before ever giving them another dime
Im having issues with unauthorized use of credit card. They made a mistake earlier this week n corrected payment but did not correct information to the room. I was again charged and fees have been added by my back forbover draft fees. I have emailed and started an investigation via my credit union for the unauthorized use by your company. This occured at your 2307 Lincoln Highway Lancaster Pa address. The manager left me on hold to not return and avoided my calls after. This needs to be fixed and will. Total cost is 287. Im not letting this go. Thank you Katrina Leonard
Labor Day weekend stayed at the red roof in in Wytheville, va. It has to be the worst experience ever….Being 8 hours away from home the first two nights were normal but Sat. nite a water main broke or something and when we returned to room around ten at night they told us we had to leave…we said can we at least sleep a couple of hours before we do the 8 hour trip home, which we didn’t really want to leave early. Angel said no u leave now…They gave us no help with other motels, suggestions or anything…We called desk and asked for some information and the other girl at desk was new and could not answer. I have not contacted anyone because I am still upset with the way everyone was treated…I am faithful to red roof and have stayed at the one in Christiana since then and still received the great treatment I always get but there was no discount or anything offered for the inconvenience of ruining the trip or the fact it was 11 pm by the time we gathered everything and we had been up since 5 and was not looking forward to the drive home and cutting the trip short. Angel was upset she had to come back in and help new girl and therefore we received no help, no sorry…nothing. The least they could have done is called people on cell phone (which I know is on file) and let us know what was happening…it was early in day then.
My name is Nanci Morrison and I am from Christmas, Florida. My husband and I traveled to my daughter’s home in Farmer’s, Ky to surprise her. Our daughter and her husband are very involved with Preston Court Day and also own one of the fastest growing restaurants in Rowan County. We were there to help them and see our grandchildren. I do want to apologize for not contacting you before now, but I really thought I might not have a personal reason to be concerned…until last weekend. This was extremely selfish on my part.
We stayed in your hotel in Morehead, Ky on Friday October 14, 2016 because all the other hotels were full due to Preston Court Day. We woke up on Saturday morning and I went and got some coffee, which they were out of downstairs. I was patient because I knew they were full because of the large event going on. When I got back to the room, I sat down and noticed something on my pillow. As I put my glasses on and studied what was there, I noticed it was a bug. We investigated closer to find a few more (3) smaller ones on the same pillow. A bit freaked out, we packed and darted out of there! We mentioned to the house keepers and they acted unalarmed. This almost bothered me more than seeing the bugs. I don’t expect any compensation, although the young man at the front desk (which I am pretty sure was the same one that was there the night before when we checked in) said that he had contacted the owner and she was willing to give us a good deal….1/2 off. Well of course we did not stand for that and refused to pay. The employees acted like it was no big deal. They would not even inspect the room where we found the bugs.
I started having whelps come up all over my arms, chest and shoulders last weekend (Oct 21). My first thought was mosquitos (we DO live in Florida). By Sunday I was MISERABLE!! I have what looks like ant bites all over my arms and they are pretty much driving me crazy. After looking my symptoms up. they matched those of a bed bug bite. Nice to know they can take to 9-14 days to actually appear. It had been exactly seven days to appear, but since the first one appeared I have gotten many more. They have only appeared on my arms, shoulder and a few on my chest. The bugs we found were on the pillow (inside the case) that I curled up to. They are worse on my left side; I sleep on my right. OF course between the nightmares and the itching, I have not had much sleep.
I have been all over the world and have stayed in more hotels then I can even begin to count and have NEVER had this happen! I do not want any compensation; I just feel like you as corporate know what is reflecting on your name. I am more than disappointed, I am disgusted! I will never, ever stay in a Red Roof Inn again.
I do expect some kind of response but I do NOT want any compensation. I will never stay in one of your hotels again so I don’t want any kind of credit. If I was the owner of this company, I would want to know.
In May I made a reservation on Red Roof.com for a stay in Lancaster PA. for 10/8/16-10/10/16. When we arrived after driving 7 hours we were disgusted with the condition of the hotel. We went to the office and the person there spoke very broken English and we actually had to get out our confirmation of stay because he was having trouble with computer and understanding . There was another Red Roof down the street unfortunately and he was confused. Our paperwork was for this location which was deplorable. So now we were having to find a place to stay on Columbus Day weekend 7 hours away from home. Thankfully another hotel which had no vacancies helped us find a nice place. I called the Red Roof cancellation line and cancelled our unfortunate reservation, as I had until 4 pm to do so. The gentleman I spoke to was very apologetic and gave me the number for customer service. I called yesterday and spoke to Jose and he was again very apologetic and said that would be sent to manager and I would receive a call or email within 2 days. He put me on hold and to find out why there were 2 Red Roofs so close??! He came back and said the one we were registered in is no longer a Red Roof I explained as of that day they were. There was a Red Roof sign and they said they were Red Roof. He said I would hear from someone within 48 hours. About and hour later I received a call from Jose and he said there was nothing Red Roof could do as they no longer own property-I said as of when as I had to call Red Roof to cancel-he didn’t know. I asked to speak to a manager and was transferred to Mandy- she said Red Roof doesn’t allow mangers to give last names- which I know isn’t true as my husband goes to Trevose, PA Red Roof 2-3 times a year. He is a coach and has about 35-40 players from 2-3 teams. The manager there Michael Whaland had always been very nice. He told us us full name . Mandy was not at all apologetic and said we sold location and new owner should have told us so. I said I made reservations with Red Roof and feel it was Red Roof’s responsibility to tell us . She said can’t help you we don’t own. I questioned why then did I call Red Roof to cancel the reservation? She said “you did”? Well we didn’t charge you so you are all set. She was not very polite and was very condescending. We are extremely unhappy about this experience like I said my husband and his players go to the Red Roof 2-3 times a year. We may have to rethink this if this is how Red Roof treats their customers.
Dear People it seems you are not responding to my query, so I’ll try again
“”” I have used your Inns for years now, and I’m a RediCard club member, I also have a RediCard+ credit card.
My last visit to a Red Roof Inn, was on April 28th 2016. This was at Yemassee SC, my confirmation number was 429-127739.
I have used My RediCard and have made a large amount of purchases
But when I check my acXXXXulated points< there was any, ZERO
I sent an e-mail via your on line site twice and have reprieved no reply, I called the customer service number, no help there.
I now have 659 points after my phone call where did ALL MY Points go?
Here is my rewards from readicard+ credit card;
this shows I have a RediCard, there are more but I'll add them later, if needed
Your web-site stated
START EARNING FREE NIGHTS!
With the RediCard program, you'll earn 10 points per dollar on the paid room rate. When you reach 6,000 RediCard points, you'll automatically receive your Free Night Certificate good at any Red Roof Inn nationwide.
Time to step-up to the plate and take care of this
—————————————————————————-
9/07/2016
Points have been deposited to your RediCard® account.
-159
9/07/2016
Points have been deposited to your RediCard® account.
-159
9/07/2016
Points have been deposited to your RediCard® account.
-500
9/07/2016
Points have been deposited to your RediCard® account.
-500
8/31/2016
Points have been deposited to your RediCard® account.
-18
8/30/2016
$158.99 purchase
318
8/29/2016
$500.00 purchase
1000
8/28/2016
$17.58 purchase
18
8/25/2016
Points have been deposited to your RediCard® account.
-101
8/15/2016
$100.58 purchase
101
Dear people at Red Roof Inns,
I have used your Inns for years now, and I’m a RediCard club member, I also have a RediCard+ credit card.
My last visit to a Red Rook Inn, was on April 28th 2016. This was at Yemassee SC, my confirmation number was 429-127739.
I have used My RediCard and have made a large amount of purchases
But when I check my acXXXXulated points< there was any, ZERO
I sent an e-mail via your on line site twice and have reprieved no reply, I called the customer service number, no help there.
I now have 659 points after my phone call where did ALL MY POINTS GO, please reply
My Spouse and i made reservation in Corpus Christi, Texas in early June 2016 for July 4,2016 weekend. We reserve two rooms and were explicit on the size of beds we want; to the security of the area.
Well, the entire weekend was a nightmare: We stayed in rooms 323 and 324.
1. The rooms had very, very, foul smell like “feta’s” and “FILTHY” so bad we had to find some activities to remain outside the room until we had choice but to come back.
2. We had requested two link rooms or side-by-side because of our grandchildren could go back and forth, and that didn’t happened. Instead, we had go across the hallway to get access too our rooms, which made it very hard to go continually back and forth that finally we gave up.
3. Then, the toilet clog up and when we asked for assistant from the front desk the staff asked someone from the room to up too the front desk to get the plunger. So, we ended up actually unclogged the toilet because we had no choice in this dilemma.
4. In room 324 the door wouldn’t secured properly so we had to wait for the staff to send someone to work on the door security, which took long time before it was taken care , and there no solution so ended up moving all personal belonging into room 324 for securities purposes.
5. The bathtub was not safe because the material to assist you to keep from slippy down wasn’t available, so we had places towels in the bathtub so we wouldn’t slip and fall causes a serious bodily injury.
6. Upon, arrival going into our rooms we noticed that there wasn’t enough towels and showering and soap accessories. So, again there we go to the front desk only to get the run of round to get these items.
In Closure:
We expected for things go smooth without any dilemmas and enjoy our weekend with our grandchildren and family members. But, instead this what we received as previously elaborated above and when we attempted to correct these problems there wasn’t a solutions, my Spouse and I were very, very, unsatisfied with everything. We, have stayed in Red Roof Inn for weeks in other places in these United States of America and encounter nothing ( NO DILEMMAS) like this.
We would really like ask for a refund as soon as possible
Retired
Combat Veteran