Rapid! PayCard was founded in 2003 in Tampa, Florida. The company provides payrolls services to small businesses.
Rapid! PayCard uses a debit card system, rather than paper checks. The company also provides e-paystubs, as well as mobile alerts, and financial customer services. A spokesperson for the company states that their clients in the US alone have more than 450,000 employees that are paid via debit card each week. Companies that use this service do so to avoid the hassle and expense of paper checks, for a more reliable source of income for their employees, and the convenience of having Rapid! Paycard provides payments, rather than taking up valuable employee time.
In April 2022, the company announced a partnership with FlexWage.
As of 2015, Rapid! PayCard operates as a subsidiary of UniRush, LLC. Headquarters remain in Tampa, Florida. The business has a C- rating with the Better Business Bureau.
Rapid! PayCard was founded in 2003 in Tampa, Florida. The company provides payrolls services to small businesses.
History
Rapid! PayCard uses a debit card system, rather than paper checks. The company also provides e-paystubs, as well as mobile alerts, and financial customer services. A spokesperson for the company states that their clients in the US alone have more than 450,000 employees that are paid via debit card each week. Companies that use this service do so to avoid the hassle and expense of paper checks, for a more reliable source of income for their employees, and the convenience of having Rapid! Paycard provides payments, rather than taking up valuable employee time.
In April 2022, the company announced a partnership with FlexWage.
As of 2015, Rapid! PayCard operates as a subsidiary of UniRush, LLC. Headquarters remain in Tampa, Florida. The business has a C- rating with the Better Business Bureau.
Hi I’m Jason and I’m very disappointed in the way I have been treated this last month month in a half. I had fraudulent transactions out of bank Google/TikTok 54 @ $4.99 and 5 @ $0.99 = $ 274.44 and all I get is $60.00 back. I have been hung up on over talked a treated like I’m the one that done all of this well most of them if not all I was asleep while the accused. The transactions where on 11/17, 11/18, 11/16, 11/15, 11/8, 11/7, 11/4/2023 .
I would like to hear back from whom ever on this matter I never done all of this and never accepted it and do not deserve to be treated the was some of your employees have treated.
Thank you.
Jason
01/03/24
@ 10:46 pm cst
I forgot the pin that I set when I activated the card, that part is my fault. When I called the automated line, it kept telling me that the CVV code on my card was wrong. So, I spoke with a rep, and the rep named Godou told me that he had reset my account, overridden the lock on my card, and overridden the allowance for failed transactions, so in 1 hour, I should be able to go in and change my pin. An hour later, I called and had the same problem, so I spoke to someone else, I didn’t get her name, but her employee ID is 7SLH. This rep told me that I would have to wait 24 hours for the lock to be lifted, so I asked to speak with her supervisor. I also didn’t get her name, but her employee number is 7MMA. This supervisor told me that she had overridden the lock on my card, reset my account, and also overridden the allowance for failed transactions. She stated that after 30 minutes I would be able to change the pin and use my card, she guaranteed it. I gave it another hour just to be safe, and tried again. Same issue. So, I call again and speak with a supervisor named Guin. She stated that no one has the ability to override a card lock, nor the allowance for failed transactions, and I would have to wait the 24 hours for the card to unlock. I asked her for the number to their corporate office, since the supervisor before flat out lied to be according to Guin, and she stated that she did not have one. I then asked her to go back in their tickets and give me the names of the associates and supervisor that I had spoken to earlier, she stated that their names would need to be requested and I advised her to consider this my request. She stated that she could not get the names, and I told her that I know that any time someone adds a ticket, their employee number is attached, so I would need those. Finally, she provided them to me. This company is a complete sh*tshow and their customer service just lies to people to get them off of the phone. HOT GARBAGE 0 stars.
This is pretty much what they told me I’m sick of this company needs to be sued…. nothing but the run around you need to tell me that I work for nothing…..
This is A con company.
The worst card ever. I have been scammed twice one for $2000 the other for$1200 and they found in the favor of the scammer can you believe that, They said the investigated how if i had sent in the papers the night before the next day the found no errors. I work to damn hard for my money for others to spend it ,of course they don’t care because its not coming out their pockets. How in the world can I be using my card at 3am while I am in a deep sleep or how in the world can i be using it while actually at work while my card is in my wallet in the card, that show they investigate, THEY DON’T
This is the most shi**iest f-ing company in the f-ing world straight up don’t ever f-ing use them they have my money on lockdown they told me to fax them information that I had to go and pay for just to send them and it’s like n*gga we ain’t in the 1970s no more we don’t use fax machines no more bro people don’t just got those that they crib no more man like I’m telling you bro this company needs to get sued out the a** bro straight up
Yes they are the worsted bank ever…. I’m was trying to figure out how to get it off to NetSpend fast…
WORST COMPANY EVER AND THEIR CUSTOMER SERVICE IS TRASH , LITERALLY. THEY ARE RUDE AND UNPROFESSIONAL LIKE I NEVER SEEN A COMPANY BEFORE . I’VE BEEN WAITING FOR 12 DAYS FOR A REFUND AND THEY LIE TOO MUCH. THIS IS HORRIBLE.
I agree with you on that. I had unauthorized transactions on my card and they put the money back on my card,but wanted me to send them a copy of my drivers license.
The better business bureau should become involved or a civil complaint attorney what this company does to its customers is nothing but a scam ! I recently lost my card it takes 7 to 10 business days! The representative said I could get a replacement card ! My employer went to the trouble of hand delivered it in a sealed envelope! I called to activate it 1 minute after opening it ! The response was my employer cancelled the card they just delivered to me 1 minute prior ! The accountant tried to reach a higher up person but to no avail either ! Consequently a paper check was written to me stop payment issued ! There is no customer service with rapid pay card ! Notice rapid pay card never responds to complaint nor customer
I am very upset with this whole situation. I’ve been trying to activate my card for two weeks now. I’ve called you guys over and over again with the same problem but no solution. It’s very frustrating. I call saying I can’t access my account and that I’m trying to activate it but my birthday isn’t valid. They tell me I need to activate it before I can access it, as if I didn’t just say that and then they tell me my birthday isn’t valid which I know and that’s why I’m calling so they tell me to fax my ID and state that I want to verify my birthday so I did. I spent $5 and wasted my time waiting in line to fax this and call them 4 days later because they told me it would take that long for some unknown reason. So four days go by, I call them again and it’s all the same stuff again! Nothing fixed! I just want my money! The customer service is crap, the app is crap, everything with this company is complete crap! Will highly recommend that everyone should NOT use this company ever in their entire life. It is the worst experience I have ever dealt with and is still dealing with sadly.
Horrible company that scam very rude customer service definitely the lady named rose keep hanging up in my face
This company is awful!! I wouldn’t recommend it on my worst enemy!! You can’t never just go somewhere and get the money off your card there is a very rude lady in customer service i keep getting her name is rose everytime i call and ask for cooperate number they hang up the lady rose MADE me lock my card by telling me keep trying to swipe it den told me i have to wait 24 business days for it to work again i don’t recommend at all !!!
Do have corporate numbers
the corporate office phone numbers are in our listing
I was at a ATM machine and $140 came out but but when I got ready to get it it went back into the machine so your company decided to give me the money until they investigated and once they investigated they said that there was no error but cardtronics that deals with the ATM machine said when the money come out and goes back in it goes to reserve account and that’s how they found out that the money went back in because it was in a Reserve account and I didn’t get the $140 so they said they credit the money rapidpay is holding my money I’ve been calling and calling seems like a million times and I have gotten no results and now they told me my case is closed I don’t understand how my case is closed the people that owns the ATM machine cardtronics told me that rapid pay never got in touch with them about $140 their tryingto keep my money I mean what kind of company are you keeping people’s money I am 84 years old and I should not have to go through this it has stress me out tremendously and the only Next Step that I can think of is getting a lawyer for my $140 I feel that it should never get to this point but I don’t know what else to do now
Your company is awful. Customer service is useless. You are holding a hard working teenager’s money hostage. Is this a Ponzi scheme company? Your actions (or inaction) are criminal. After reading these comments, the only action now is to get an attorney involved. And maybe a news station.
This company do not answer phones. They hang up on their customers. And they talk crack because they don’t wanna do their job. I’ve been waiting since November around Thanksgiving for them for money back on my card. The money is still not on my card. Your supervisors are not worth the 2 nickels you got together they don’t know their job and they don’t wanna do the job. Add beyond whole for I wanna have almost 2 hours before they pick up.
My card has been deactivated because doordash has been charging me for door pass at $9.99 monthly for over a year which I never signed up for! When it was brought to my attention I contacted them and they would only reimburse me for the months where I didn’t use door dash! So they reimbursed me for 6 months and Rapid said it was too many deposits and deactivated my card so they have 2 paychecks and I need to pay my rent and get food and Xmas for my family! Ive called numerous numbers onmy to be hung up on after waiting from a hour to 3 hrs! I don’t know what to do! Any suggestions???
This institution is a joke, and I will no longer use they service again or recommend them. I confirmed that my check been deposit by my employer, when I call them they can’t even tell me if I have a pending deposit. How can you not tell that? I spoke with a guy by the name of Daniel Lopez which was the supervisor, when I ask to speak with a manager,he told me managers don’t speak with customers. I asked him is there anyone I can speak to that’s over him ever? He told me no. So I asked for the GM name he refused to tell me, so I asked him for corporate phone number,he told me corporate do not accept calls from customers. This is ridiculous! How can I feel comfortable with a institution like this holding my money. I haven’t ever heard of a legit business that won’t allow you to speak with a manager, or give you the number of the corporate office. Every bank or money institution I ever did business with can tell if you have a pending deposit or not. This probably the worst experience I ever witness coming from a business,that supposed to be respectable. Never again will I do business with this company
We hope you were able to call and speak to someone at corporate using the number in our listing
I got my first check deposited to this card and when I call the number to check my balance it says that I don’t have a card. No option to call customer service and my $ seems to be locked up, which is what should happen to these f-ers. Canceling my card. Do not trust these f**ks.
I tried my card at the atm 1 time and the transaction was declined tried it again and they locked up my card I call and they say for me to send them a copy of my driver’s license and social security card I sent it numbers of times they say they can’t see it everyone I talk to giving me the run-around even supervisors I have to wait 4 business hours which is Monday it didn’t take 4 business hours for them to lock up my card so why can’t I get food for my kids cleaning supplies for my house because of some dumb a** locking up my card this is the last time I will ever use this card I will be calling Monday to report the supervisor I spoke with for the 30th time ?
I truly hate this company. They lock your card if you exceed limits and you’re forced to wait 4 hours to use it again. Even though I didn’t exceed my limits , but there system took 6 transactions and counted them twice. Due to their systems mistakes I am forced to wait 4 hours to use my own money. That sounds insane. As a mother and for my job I can’t have limits on my own money. I need to be able to use it whenever , wherever without a financial institution telling me no. I am not a child and shouldn’t have to wait to use my card. Due to this I am unable to pick up my child and purchase the thing I need for him.I am stuck at a location and can’t order a care share because of this. I have all this money and i am stranded. STRANDED. I will be cancelling my account and I will never eve use this company. I hate the fact my job made us use them . I will be fixing this first thing Monday morning.
Do use it been good until now they locked up my card for nothing and they giving a run or round about my check been direct deposit and will not release my money
I deposited my money to my bank account more than a week ago and it’s still not there. I need to talk to a representative aboiyt my money !!
so customer service for 10 days have not helped me and keep giving me the run around so if I do not hear from some with a resolution I will contact a senator and news agency for theft
customer service is crap and will not help what so ever tried to charge me 50 dollars after someone stole my card just to send me another in 3-5 days after talking to someone who said a new one would already be on its way now its been two weeks no card no paper work and my money gone worse card company ever.