Peebles was founded in 1891 by W.S. Peebles in Lawrenceville, Virginia. The company operates a chain of department stores, featuring brand name clothing and footwear.
The company acquired numerous stores over the years, including Harvey Stores in 1988 and Watson’s in 1998. Peebles was purchased by Stage Stores in 2003 for $167 million in cash and $46.9 million in debts.
Today, the company has 269 locations in 28 states. Most locations are found in small to medium sized towns in the east and upper Midwest part of the US.
PeeblesPeebles was founded in 1891 by W.S. Peebles in Lawrenceville, Virginia. The company operates a chain of department stores, featuring brand name clothing and footwear.
The company acquired numerous stores over the years, including Harvey Stores in 1988 and Watson’s in 1998. Peebles was purchased by Stage Stores in 2003 for $167 million in cash and $46.9 million in debts.
Today, the company has 269 locations in 28 states. Most locations are found in small to medium sized towns in the east and upper Midwest part of the US.
I have just cancelled my account after being placed on hold for 20 minutes. This is after I went through the same thing last month with another person who said she had fixed the problem. It’s no wonder retail is dying. Order something on Amazon, you get it when they say. If something is wrong, they fix it right away. You can talk to a person. They even offer to call you. My problem dealt with a wrong billing address so I did not receive the bills. Then they added fees on top of what I owed. Their error, compounded by an additional charge. and a long hold before finally getting to a person, then another long hold. I won’t shop there again.
Jean , north adams ma. We have some many rules and regulations about coupons its ridiculous , tuesday is senior day which i am but when something is on sale ,we should get both senior 20% off plus the sale price the alwYs say no because it was marked down 40% , there is always and arguement with them. That is why i tell them why you have so many clearance ranks. But yet some clerks will give you discounts .what is this all about do they get commisson
I received a collection agency bill from McCarthy Burgess and Wolff 0n 1/27/19 about a Peebles bill for $201.11. I paid a $2.00 bill on 8/1/17 that left my 0 balace. Then received another bill for $1.00 9/1/17. I paid that $1.00 bill which left a 0 balance. Since then I have not received any other bills in the mail nor have I used the Peebles card. On my honor I have not received any notice of this bill until I received this bill from this collection Agency. I wrote them disputing this asking for a copy of my bills. It shows the 0 balances on the $2.00 bill and $1.00 bill that we paid. There records show that we paid the $1.00 bill late. They charged a $1.00 late fee and a $1.00 minimum fee. Every month thereafter a late fee a minimum fee and the interest fees has come up to 201.11. Comenity bank is the owner of this company. I think they are crooks. I just wanted to let other people know what they did to us.
Elsie Rodgers
To whom it my concern:
I was shopping in the Warrenton Va store this morning,
I first heard a lady employee telling a customer that it’s her day off and she had to come to work because of employees calling out(I seriously don’t feel she needed to inform customers why she was working)I was ready to check out and the same employee was sitting behind the cosmetics counter and I asked her if she could check me out and she never looked away from the computer she responded very rudely I needed to go over to the ladies department if I wanted to get checked out,I’ve been in retail for over 35 years and everywhere I’ve worked we make eye contact with the customers and always offer our help and give outstanding service,after waiting 20 minutes in line the young lady was so helpful and I asked what’s the lady name sitting behind the counter and she informed me it was the manager name Valerie or Vicki or Vanessa she has reddish brown hair it was around 10:30 am on 12/29/2018 the cashier was awesome and kept
apologizing for the manager rudeness and I’m not the only customers complaining I seriously feel all customers should be treated with respect I’ve shopped at this store for years and probably won’t go back….
Waynesboro store
2 employees working
What a mess
We shop at kohls where more registers
Are open
And more friendly
Your employees
Not friendly
I received a $10 coupon for anything $10 or more. I went to the Peebles in Hayes,VA. I found something that was $20 and on sale for 50% off. So that marked it down to $10. With my coupon, that would make the item $0. When I went to check out, the cashier said I was a penny short on using the coupon. I proceeded to explain the math to her and she shows me their screen. The cash register rung the $10 coupon up as $9.99. I told her that their math was wrong. I then asked to speak to a manager. Her response was, “That’s just how corporate does it.” This makes no sense. I’d like to know why Peebles is ripping people off by not honoring their coupons? Peebles has lost me as a customer and I cut up my credit card.
My concern does not fit any of your prompts, and I was unable to speak to a person when I asked for “representative” or “operator”, which usually gets you to an actual human.
To Whom It May Concern,
My name is Kathy Outlaw I got hurt on one of the properties that you have. I have been getting the run around from everyone I have contacted. I fell in a pothole in the parking lot of Peebles in Wise Va. I hurt my elbow I have had x-rays and Dr. Bills. The parking lot still to this day has not been fixed. I have been in touch with Mike from Broad Reach Retail @ 1-800-307-3130. Mike has been no help at all and has informed me there is no one else to talk to . I do not believe this. I am ready to hand this off to my attorney if I do not hear from someone soon. I have been very patient as this happened in July. Please contact me ASAP.
Work 276-321-XXXXX mon- thurs 7am – 5:30 pm
Cell 276-870-XXXXX
Home 276-395-XXXXX
I hope to hear from you soon. If you choose not to get this settled I will need your contact information for my attorney.
Best Regards,
Kathy Outlaw
I paid my statement in full and lo and behold I received a statement a month later for $2.00. I called to find out about this and your customer rep said she would remove it from my account after I vigorously protested that fees like that are poor business practices. Today I received another statement for $6.00, more fees added to the original fee. Are you for real Peebles. I called again since the previous rep I spoke with lied and today I was told that it is your policy to charge these fees. I closed my account and will never walk in your stores again. You are ripping off your customers, so I am aware now that you do not value your customers. I shopped the store in Petoskey Mi but no more and I will be telling everyone in town.
It’s a long-standing habit for us to pay our Pebbles (and any bill) the day following receipt. Its especially crucial with Pebbles because of the egregious penalties incurred if your bill is 1 hour late. We received a bill with $27 excess charges PLUS Interest of $1.07 on that illegal charge. I called and, after pushing back and back and back with the legitimacy of my stand, the Customer Svs Rep FINALLY capitulated but only after I CALLED her on a couple of blatant LIES. I cancelled by credit card and have no intention of shopping at Peebles again!
Carol McCrite
Whittier, NC
The exact thing happened to me. I, too, always pay my bill and mail it the day after I receive it. The customer service rep. told me it took over 18 days to reach them. Conveniently, it arrived, one day late, according to the customer service rep. Interesting. She finally agreed to remove the late charge of $27 and the interest, but told me if this happened again in the next 12-18 months that a finance charge and interest would not be waived. Like you, I cancelled my account. I have never had a company treat me in such a manner. I always pay my bills in full and on time. Seems like either someone in Accounts Receivable is sitting on payments before posting or they’re trying to force us to pay online, or who knows what else. The customer service rep. told me that the USPS is not reliable. I will not put up with such incompetence.
I was shopping at Store #05165 located in Hudson, New York on Sunday 7/15/2017. You had a BUY ONE, GET TWO FREE sale going on. I spent over 1/2 hour looking through the kids racks for my grandsons clothing items only to find out at the cash register that the clothes I took off the rack that said BUY ONE, GET TWO FREE were not part of the sale (because they were Nike). I told Joan (the cashier) that I will not be purchasing the clothing items and to please take them off the receipt. I purchased a beach bag and winter hats (which were BUY ONE, GET TWO FREE) and left the store and drove away. I was thinking the amount of the purchase $29.55 was kind of high. I pulled out the receipt and took a look, Joan forgot to delete one clothing item (toddler’s shorts) in the amount of $9.60. I turned back around and went back into the store. Joan was in the middle of helping a customer and was waiting for the store manager. I told Joan that she forgot to delete off the toddler’s shorts which where still on the rack behind her. Joan checked the receipt to the tag on the shorts behind her and said yes, I forgot to take them off. She brought me to cashier Drew to help me. Cashier Drew (what I thought refunded the full $9.60 plus tax) showed me a slip for a refund of $4.36, the return price. I explained to Drew that I never had the shorts in my bag, Joan forgot to delete the item off my receipt when I told her I did not want the shorts. Drew said she understood but I was allowed $4.36-R. WHAT. You can take someone’s money, even when I never had the shorts in the first place. That is stealing. I asked to talk with the store manager (Brianna Caron). She said that was Peebles policy, she does not write it and she sticks to it. I said even when I never had the shorts, it was not a return, Joan forgot to delete it off my receipt. Is this Peebles policy??? I never had the item in my bag when I left the store. I am flabbergasted. Someone please contact me ASAP. I just tried calling your customer service phone and they are not accepting calls. Unbelievable. I will be contacting the NYS Attorney General on this. I cannot believe this is legal.
My wife visited the Washington Court House Ohio store and ordered a pair of shoes. After weeks of not hearing anything she contacted the store only to be told there was a delay because of the holiday weekend. She then called again and again and again and even drove into the store to personally find out what was going on on only to be told that they were on order and would be there soon finally after a month she gets in contact with someone who tells her the order was cancelled because the shoes were not in stock. How is it possible you can just cancel someone’s order without letting them know anything at all about it instead of just finding the shoes that the woman ordered somewhere in your company that I guarantee you you have somewhere. So now your solution is for us to drive another 50 miles to pick up the money for the shoes that she ordered instead of once again finding the shoes that she ordered and having them sent to her like she paid to have none now I’m no expert or anything but I really don’t feel this is very good customer service on your behalf and I will be filing a complaint with the Better Business Bureau and everyone else that I can personally find just to make sure that their situation is taken care of correctly. It’s pretty bad that a long long time customer has been left so unsatisfied not to mention I have family members that work for your company and yet still get treated with such utter disregard that it actually sickens me. You realize these shoes were bought as a gift for my wife she wants the shoes not the money not to mention in order to buy the shoes we now have to go online and pay twice as much for the same thing we already ordered and PAID FOR from your store. You know if we hadn’t actually taken money out of our pockets and paid for it I could almost understand the situation but they were already paid for and we were ASSURED we would have them within 2 weeks only to be told after over a month then of asking and making special trips to the store that you actually had the gall to cancel a customer.ers order without so much as a courtesy call to let them know. As I have already said this situation better be remedied ASAP or I will file complaints every place possible so everyone is aware of your dishonest practices!!!!!!!!!
To Whom it may Concern:
I visited Peebles in Chardon Ohio, store number 05081 on 3/18/2017 at 5:56 pm with a transaction number of 8204-9 and purchased $139.51 worth of items, one of which never made it in my bag. I realized I was without the Columbia jacket on March 9th when I returned to my home in Tiffin, Ohio. I called and spoke with an associate that promised to send it out on Monday, March 20th, and as of today, March 30th, I have yet to receive the item. I called to check on the status of the shipping and spoke to Linda Saez who stated she never sent the package out becasue she had been busy and her demeanor was rude and unapologetic, not apologetic or assuring in any manner. I asked when I could expect the Columbia Coat I had purchased, and she said she wasn’t sure, and then I asked if I could have an email with my expected delivery, and was told FED EX could not do that, however I know that not to be the case. I stated that it was not my fault that the item did not make it in my bag to begin with and that her approach did not practice good customer service. It is one thing to make a mistake which I was very patient with when I called on March 20th, but to be 10 days later and still not have the mistake addressed and to receive poor attitude regarding the second mistake is unacceptable.
I would like to know how this will be rectified.
Kindest Regards,
Mandi Hummel
hummelas at tiffin.edu
on 12/27/16 I went into the Peebles in Lebanon, Ohio. There was a sign for carters newborn and infant 3 and 4 piece outfits on SALE for 70% off….NOT clearance. I picked the items I wanted to purchuse and went to check out. While the sales girl was ringing me out, I noticed that the outfits only rang up 50% of so I told her what the sign said. She went back to check and seen the sign that said 70% off, but wasn’t sure why they were only ringing up 50%, so she called her manager Annette. Annette proceedes to tell me that that was only for clearance/red tag items, grabs the things i was planning to buy and storms off to the back of the store. As I stood there in shock, I asked the girl again “You seen that sign right?’ She said “Yes.’ So, I walk back to get the sign so I can show the manager and the sign was mysteriously GONE, and the clothes I was going to purchuse were back on the rack. I questioned both of them, and they both seem to not know where the sign went and tried to convince me there was never a sign there. At this point I am livid, fuming, at their dishonesty, because this isn’t the first time I’ve had problems in this perticular store with them not wanting to honor their sales. I proceeded to as for the general managers phone number, which I called and complained. At the end of the day they ended up honoring the 70% off but I will NEVER step foot back in that store again EVER!
I went shopping on Friday at my local Peebles in Southampton Mass. I asked to have my purchased items gift wrapped, and was told “we don’t do gift wrapping “. My next question was for boxes. I was once again informed “we don’t have boxes”. I have been shopping there for years and always had these services available.I was extremely disappointed these services have been eliminated. I would also like to add that I understand it is Christmas, but the store seemed to have very little product available, and what was there was a shambles.Never have I seen such disarray in any department store.I certainly won’t be shopping there again for anything.I also will be sharing my experience with everyone I know. So disappointed. I would also like to add there was gift wrapped boxes on the counter, and was informed they were just there for “display ” why are they on display? Very odd.Very dissatisfied. Kevin A Chisholm
I was in the peebles in madison nc today and expected to be greeted like a human being. The sales girl that I asked for help was very polite and helped me get a shirt off the dummy and helped me find a pair of jeans to match. But when I got up to the checkout line the cashier was extremely rude to me. She scaned my items and very aggressively took off the sensers from the clothimg, she preceded to scan my other items. But the jeans and the monogram cup I had showed up fill price. I told the woman that the sign said they was half off. She rolled her eyes at me and told me to follow her. She lead me to where I go the jeans from and said that sign was not suppose to be there. She took the sign down! She did the same with the cup I had. She took that sign down to! When we got back to checkout she refused to fix the price for me. I asked to speak to a manager but she said she was the supervisor and the managers was already gone. I asked her again to fix the prices for me but she again rolled her eyes and told me that she could not,fix the price because it was against the rules. I find this very hard to believe. Needless to say that you just lost a customer. I did not purchase any of the items that I had and I will speed the word how I was treeted. The gia name tag said Megan. She took it off before I could finished reading it
She reloaded what I was doing. I really hope you fix this thisproblem. That woman is not the type of person you want to portray your company.