One Kings Lane was founded in 2009 by Alison Pincus and Susan Feldman. This pair of friends started their own company working out of their own homes and investing less than $100,000 of their own money in their furniture and home decor company. Feldman’s high school aged daughter took most of the pictures for products offered.
The company sells mainly via their online site but recently opened a showroom in New York. One Kings Lane offered many items via a flash sale and at one time had as many as 10 million subscribers. After working for Ralph Lauren, Feldman held her first flash sale and was shocked at how much the company sold. She became convinced that she could do the same thing with home decor and furniture. 
One Kings Lane does not make or design any of the items sold. The company has been so successful that similar businesses were flooding the market, such as Fab and Luxeyard. Feldman states that they want One Kings Lane to be the Tiffany of flash sale home decor and furniture sites, offering quality, not quantity. 
At one time the company was estimated to be worth $900 million. Flash sales fell out of favor by the end of 2010 and Bed Bath and Beyond acquired the company in 2016 for $12 million. Today, the company operates as a subsidiary. Headquarters remain in San Francisco, California.
One Kings Lane
One Kings Lane was founded in 2009 by Alison Pincus and Susan Feldman. This pair of friends started their own company working out of their own homes and investing less than $100,000 of their own money in their furniture and home decor company. Feldman’s high school aged daughter took most of the pictures for products offered.
History
The company sells mainly via their online site but recently opened a showroom in New York. One Kings Lane offered many items via a flash sale and at one time had as many as 10 million subscribers. After working for Ralph Lauren, Feldman held her first flash sale and was shocked at how much the company sold. She became convinced that she could do the same thing with home decor and furniture.
One Kings Lane does not make or design any of the items sold. The company has been so successful that similar businesses were flooding the market, such as Fab and Luxeyard. Feldman states that they want One Kings Lane to be the Tiffany of flash sale home decor and furniture sites, offering quality, not quantity.
At one time the company was estimated to be worth $900 million. Flash sales fell out of favor by the end of 2010 and Bed Bath and Beyond acquired the company in 2016 for $12 million. Today, the company operates as a subsidiary. Headquarters remain in San Francisco, California.
One Kings Lane is selling match strikers on the website that are available on other websites for $32.99 and charging upwards of $295. The website will lead you to believe that they are antiques from a Parisian cafe. As you can almost see in the picture they are actually reproductions… brand new and many made by Bonnecaze company in Baton Rogue, LOUISIANA. What a rip-off!
Honestly the worst experience ever. Ordered a bed only received one part of the bed (other part lost in transit). One kings lane then proceeds to tell me that they have requested Pilot to pick up the one part so I could be refunded. Joke absolute joke because I call Pilot and they have personally reached out to One Kings Lane and never once has One Kings Lane responded or contacted them. I have all the email documentation. The customer service is a joke literally a joke… all they can tell you is give it 48 hours. Buyer beware do not ever order from this company unless you just want to throw money out the window. I have never dealt with such incompetent people ever.
I am writing this letter to praise the competency of one of your employees. His name is Aaron Jensen (whom I believe works as a supervisor in a customer service facility located in Layton, Utah). Here are the background details: I ordered two sets of dinnerware. They were delivered quickly, but four of the cups and one bowl were broken. I called customer service. Each of the three representatives with whom I spoke were unable to communicate with the vendor to request the vendor re-deliver a new bowl and new cups. Quite some time passed without any resolution to my problem. So, I finally asked to be put in touch with a supervisor, and that’s when Aaron spoke with me. He promised that (1) he would personally solve the problem, (2) that the problem would be solved quickly, and (3) that the new items would be delivered immediately, even if the vendor needed to overnight my shipment. I felt reassured by Aaron. Sure enough, within a few days I received the new dinnerware.
Please recognize you have an employee who is committed to true customer satisfaction, not just lip service. And, please tell him that he kept his promises to me and your company has another satisfied family. Aaron did great work for you. Thanks, Reid Lewis
Reid Lewis
Murray, UT 84107
(801) 265-XXXX