Morton’s SteakHouse was founded by two friends and co-workers Arnie Morton and Klaus Fritsch. Fritsch made a hamburger for Morton, who said it was the best burger ever. The pair decided to leave their jobs at the Playboy Club in Montreal and opened their own restaurant, originally named Morton’s of Chicago, in Chicago, Illinois, in 1978.
Today, Morton’s SteakHouse is a subsidiary of Landry’s, Inc. The company has 70 locations, including the original location at the Newbury Plaza in Chicago, in several states, as well as a few international locations. Morton’s is well known as an upscale steak restaurant that offers private rooms and banquet dining.
In October 2021, the company opened a location in Las Vegas, Nevada.
The company often hosts ESPN’s Lunch with a Legend series, using various locations. When Landry’s acquired Morton’s SteakHouse in 2012, company headquarters were moved to Houston, Texas.
Morton’s SteakHouse was founded by two friends and co-workers Arnie Morton and Klaus Fritsch. Fritsch made a hamburger for Morton, who said it was the best burger ever. The pair decided to leave their jobs at the Playboy Club in Montreal and opened their own restaurant, originally named Morton’s of Chicago, in Chicago, Illinois, in 1978.
History
Today, Morton’s SteakHouse is a subsidiary of Landry’s, Inc. The company has 70 locations, including the original location at the Newbury Plaza in Chicago, in several states, as well as a few international locations. Morton’s is well known as an upscale steak restaurant that offers private rooms and banquet dining.
In October 2021, the company opened a location in Las Vegas, Nevada.
The company often hosts ESPN’s Lunch with a Legend series, using various locations. When Landry’s acquired Morton’s SteakHouse in 2012, company headquarters were moved to Houston, Texas.
Horrible food and service
At the Morton’s steakhouse in Niagara Falls located in the Marriott hotel.
Service was terrible; food was cold and steak was grossly and fatty. Never
Received my salad; French onion soup was cold.
Finally asked for the manager and all she did was make excuses for her staff saying the kitchen staff was overwhelmed and large party next to us caused the bartenders to be backed up. WHY IS THIS OUR PROBLEM?? her
Answer was to give us free dessert and $20 off an over $300 bill!!!!
How do you feel good about charging a customer all that money and not provide one course of the food correctly? I want and expect a refund from corporate and I sincerely hope that you acknowledge my review and reach out to me with a mutually acceptable resolution.
I can be reached at sallylawrence623@ gmail.com. Thank you
I paid for my Family to enjoy a meal on Monday night at Mortons in Troy Michigan. Unfortunately they had a very bad experience. The Server Michelle was very rude very unprofessional. The meal actually took 90 minutes to come to the table. No exaggeration. I know it takes a while to prepare a medium well ribeye and a 8oz Filet Mignon Medium well and two Lobster Tails. The meat, maybe 35-40 minutes. I get that. But with No Appetizers for a group of 3 Celebratiolng a Birthday 90 minutes is unacceptable. When the server was asked twice to check the food she didn’t. Yet she continued to speak with the table next to theirs about her child that was on Spring Break. When asked again to check, she said “just a minute”, then said, maybe I need to check. She returned with the food. When speaking with the Manager he was dismissive. He even made an inappropriate joke trying to be funny. That same night I had a Perfect evening here in Fort Lauderdale at Mortons, it’s sad that my family was not treated the same in Troy Michigan
8 month employee here in charlotte got promoted and pay raise 5 to 6 months in. Got a new gm and lowered my pay $2.50. When I asked if I got demoted they said no and asked for my pay back and said no
SHAME SHAME SHAME
LOOKS LIKE ANARCHY IS THE DISH YOU SERVED JUSTICE KAVANAUGH…I HOPE YOUR BUSINESS IS BOYCOTTED AND CLOSED…SHAME SHAME…HOW DARE YOU JUST STAND THEIR WITH YOUR THUMBS UP YOUR B*TTS AND THE ONLY THING YOU CAN DO IS SHOW JUSTICE KAVANAUGH THE FRIGGING BACK DOOR
FOR ANYONE READING THIS, BOYCOTT THIS PLACE AND ALL OTHERS ON THE LIST, SHAME SHAME SHAME
BOYCOTT FOREVER.
HALF AMERICA DENIED THE CIVIL ROGHT TO EXCLUSIVE USE OF OUR BODIES. MOTHERS RIGHT TO LIFE ELIMINATED. GIRLS AND WOMEN WILL DIE.
THIS IS NOT DECENT.
YOU ARE NOT NEUTRAL.
YOU ARE COLLABORATING WITH FASCIST PERJURERS.
STOP SERVING SCOTUS.
I HOPE TO HECK YOUR BUSINESS IS CLOSED DOWN AFTER WHAT YOU PULLED., ALLOWED TO HAPPEN TO JUSTICE KAVANAUGH…LOOKS LIKE YOU;’VE JOINED THE LEFT LOONS AND ARE OK WITH ANARCHY…..SHAME SHAME THIS SHOULD NEVER HAVE HAPPENED AND BY YOU STANDING THERE WITH YOUR THUMBS UP YOUR B*TTS THIS MAN IS ALMOST RUNNING FOR HIS LIFE….BEWARE…YOU CAN BE BOYCOTTED AND SHUT DOWN AND YOU SHOULD BE…SHAME SHAME SHAME SHAME SHAME
Terrible experience at the Morton’s Steakhouse in Dallas on 7/3/2022. While celebrating our wedding anniversary with friends we not only received poor customer service, non-attentive staff, long wait time for food, and to top it off overcooked filet mignon. No explanation from management staff other than “I’m sorry”. Spent well over $400.00 and I expected more. No more Morton’s for us!!!!!
Yesterday we had a terrible dining experience at Morton’s in Troy Michigan.
I am not going to waste our time with writing a long dissertation, but basically the food and the service was TERRIBLE. Certainly not what we expected. Frankly I think you would be better of closing that facility.
I do not need or want discount coupons, gift certificates, refunds or apologies. What I expect is great food and service when I go to any restaurant. Specially at a high end restaurant like yours. You felt VERY short of our expectations and I feel like I just threw $500+ in the trash can.
on 02/04/2022 we went to the mortons in pittsburgh pa and it started off terrible. I called the restaurant 1 week prior to our reservation and we were set. I called back on the day of the reservation and everything was confirmed. The reservation was for 730 and there was 6 of us dining. We were celebrating my wife’s 65th birthday and i told them both phone calls about the birthday. we got in and we had to tell the person twice what my name was because she could not find the reservation. She finally found it and when we were ready to sit the table was set for 4 people instead of 6. Well we had to wait again for them to set 2 more place settings, We had a feeling this was not going to go well. We ordered drinks and appetizers and waited to order our meals with sides. I spoke to the waitress to remind her of my wife’s birthday and she told me she knew nothing about it. There was no birthday suprise and we ordered a dessert and asked for a candle so we could sing and they were out of candles. I want to tell you that this was not a good experience for us at all. we spent over 850.00 dollars for the 3 couples combined and our expectations were not acceptable. We are going out again tonight to celebrate with family at a place where our expectation will be met. NOT ACCEPTABLE AT ALL !!!
On 1/20/2021 place an online order at the Anaheim, CA location for pick up at 4:45pm. Big mistake!!! We were charged $18.00 for steak sauce , butter and horseradish! When picking up our order! Absolutely unheard of!!! You would think that spending $60.00 on a steak alone you could get steak sauce and not be charged. When we asked to speak with a manager the hostess replied “I’m the manager” what’s the problem you don’t have the money to pay! We were stunned to say the least. WOW way to go Morton’s guess you guys are truly hiring the best of the best!. When we arrived home with the food … well let’s just say the 16oz NY steak was more of 6oz, the Cajun Rib Eye was pure fat and even smaller than the NY, the filet well we measured it… laying flat it was 3 1/4 inches and the height was 3/4 of an inch. We specified that to cook all meat well… so of course it was rare… Needless to say we would have been better off ordering Mc Donald’s via Uber Eats … the food would have been cooked and we would not had to pay for the ketchup to eat with our fries.. Go figure! I would not recommend anyone to eat at Morton’s as you might have to pay for the silver to eat your steak!!! Consumer Beware and Stay Away!!!!…
This is about my visit to Mortons SF on Dec 11m 2021, approx. 7 p.m.
Don’t go there! Bad service, very bad attitude! We were in San Francisco looking for something to eat before a play. We walked into Morton’s and were told that reservations were needed, or the wait would be more than an hour. I told the hostess about the play and we began to leave (slowly, I was on crutches). The hostess said, wait, I have a table at the bar, and seated us. We thanked her for her kindness. After about 10 minutes, a waitress approached and pointed at a sign on the table next to ours saying: “you cant sit there”. The sign said “closed due to COVID 19 ”. I told the waitress that we had been seated by the hostess. The waitress said we had to go, snippy, and not a bit apologetic. I think she thought we were lying about being seated. We asked for the manager. He didn’t come over, so we went to him. He stared at us with his arms crossed and told us that nothing could be done. By this time, people were staring at us. We were embarrassed and angry. The original hostess was nowhere to be seen, no apology from anyone, just a stare from the staff. This place is disorganized and just rude. Seriously, don’t go there
I was recently at the Mortons Steakhouse in Baltimore Inner Harbor, Sheraton. The restaurant itself was very nice, but when we were seated I was surprised to see 6 prostitutes sitting next to us scantily dressed . In a booth close to them there was a prostitute who had her leg propped up so the man who was with her was taking pictures, and not of her face. They were rude, loud and obnoxious. The gentlemen that was with us used the men’s room, while in there he heard two people in the stall next to him, they were having sex. I was surprised to see how much the manager and waiter (who was also our waiter) catered to them. The meal was not that good. I expected better from this establishment and am very disappointed. When you come to a place such as this you expect more, A LOT MORE. We were there on October 16, 2021. Needless to say we won’t be back. I could say more but I’m sure you got the message
Dine at the Naperville, IL location 10/23/21. Food was great and service excellent. However, the shrimp cocktail made me and another guest extremely sick. It was the one thing that only he and I shared. None of the other people at the table had the shrimp and no one else was sick. Might be good idea to discard the shrimp and the sauces you serve with it.
Morton’s advertise for Thanksgiving Dinner 11-25-21, I made reservations for four people two weeks ago. Morton’s called me today 11-19-21 and informed me that Morton’s decided not to serve a Thanksgiving dinner, I called other restaurants in our ares ( Palm Springs Ca ) to make Thanksgiving Dinner reservations, all restaurants are full. We are a elderly couple and have no place to go. I’m so disappointed in Mortons. Extremely bad customer service.
WOW NEVER HAVE I EVER HAD SUCH HORRIBLE SERVICE IN ANY OF YOUR LOCATIONS. THE DATE 10/16/2021 WE MADE RESERVATIONS AFTER A LONG DAY AT KNOTTS BERRY FARM HOPING FOR THE BEST FOOD AND SERVICE. SAME TREATMENT I HAVE GOTTEN IN SAN DIEGO LOCATION. FIRST MY HUSBAND WAS ASKED TO REMOVE HIS HAT FOR COURTESY, NOT MUCH OF A PROBLEM THERE UNTIL I SAW OTHER GUEST WEARING THEIRS. NO ONE ASKED THEM TO REMOVE. GUESS OUR DRESS DOWN ATTIRE WAS NOT APPROPRIATE FOR THIS LOCATION. NEXT WE SAT FOR APPROXIMATELY 30 MINUTES NO WAITER, THEN WHEN WE FINALLY GOT OUR WAITER THEY DID NOT TAKE MY MOTHER IN LAWS DRINK ORDER THEY DID’NT EVEN ASK IF SHE WANTED ANYTHING. NEEDLESS TO SAY WE GOT SERVED OUR BREAD AND STILL WAITED TWENTY MORE MINUTES JUST FOR WATER BECAUSE WE SPOTTED THE MANAGER AND ADVISED HIM. THE WAITER CAME BACK APOLOGIZED ASKED ABOUT OUR APPETIZERS AGAIN MY MOTHER IN LAW WAS PASSED UP. NEEDLESS TO SAY MY MOTHER IN LAW WAS NO HAPPY CAMPER. SOON AFTER THE MANANGER TOOK OVER HE SERVED OUR DRINKS GOT OUR APPETIZERS. IT SEEMED AS ALL WAS GOING FINE BUT MY SON WHO REQUESTED A MEDIUM DONE TBONE STEAK WAS GIVEN A STEAK STILL RED INSIDE.. I KEPT A PICTURE . TOLD MY SON HE SHOULD HAVE TOLD THE WAITER, AND ALL MY SON COULD SAY WAS THEY TOOK SO LONG I WAS STARVING. HIS POTATO WAS HARD SO HE DIDNT FINISH THAT. MY MOTHER IN LAW WAS MOSTLY GIVEN FAST ON HER PLATE. I HAVE MY RECEIPT TO SHOW YOU JUST HOW MUCH WE SPENT IN YOUR ESTABLISMENT NO PROBLEM. ON TOP OF THE WRONG DRINKS MY MOTHER IN LAW WAS GIVEN. FINAL BLOW WE STILL PAID $774.19 OUR TOTAL NO WE DID NOT FEEL THE NEED TO TIP AFTER OUR NIGHT WAS RUINED. I CALLED YOUR CUSTOMER SERVICE LINE AND HAVE YET TO RECEIVE A PHONE CALL BACK, MAYBE ITS TIME YOU VISIT AND EXPERIENCE YOUR ANAHEIM LOCATION YOURSELF. SOMETIMES IT TAKES UNDERCOVER WORK TO FIND OUT HOW YOUR WORKERS ARE DOING. PRETTY SAD THAT A HIGH END RESTAURANT HAS GONE SO DOWN HILL. I HAD SUCH HIGH EXPECTATIONS AND WAS SADLY LET DOWN. WHILE I ALWAYS APPRECIATE YOUR SAN DIEGO LOCATION NEVER GIVES ME ANY PROBLEMS. SOMETIMES I WONDER IF YOUR POST EVEN MATTER TO YOU. WELL I HOPE THEY DO . I HOPE YOU VISIT SOON AND FIND A WAY TO GIVE BETTER SERVICE LIKE I FOUND AT THE IHOP DOWN THE STREET WHICH WE CHOSE TO TIP THE WAITRESS YOUR TIP OF $150 . PRETTY SAD I HOP WITH SHORT STAFF GIVES BETTER SERVICE FAST AND ACCURATE. AND GOOD.
Today, October 19, 2021, around 4:30 pm, my friend and I stopped at Morton’s Grille Steakhouse at the Woodlands TX location. The food were below average below satisfactory! I ordered myself a medium cooked – Morton’s Cajun Ribeye, which was dry, like warm, and closed to WELL DONE! I had to use the juice on the plate to submerged my steak before I eat each bite. My friend ordered a Grilled Shrimp Salad. And her shrimp was cold and the salad itself was room temperature when it came to our table. We order two side orders, which were cheese macaroni and sautéed mushrooms. The sautéed mushrooms were salty. On the other hand the Mac and Cheese was excellent!
After we both got home from lunch, my friend got sick on the lawn then ran to the restroom and continued. While I ran straight to the restroom and made a mess!
We did not want to complain while we were there. We just wanted to go ahead and finish the food and not come back again. But until we got home and both got sick, so at that time I decided to write a complain for corporate to know what’s is going on at their establishment!
My husband saved and treated me to a very nice dinner for my birthday. The bill was over $340 yet the food was terrible and the bartender we encountered after only being there for 5 minutes was rude and seemed annoyed we wanted to order a drink. The worst part was that the steak my husband got was raw in the center. This is a very expensive steakhouse yet they ruined the steak. I have hesitated to write this review because I always thought Morton’s has great service, we actually used to use them as a reference for a great experience in a customer service training I’ve taught in the past. Unfortunately we will not take our business here again after the service and quality of food we received.
Service and food were great at the SF location. However, while we were enjoying our steak, our car which was parked right outside the door of Morton’s was vandalized and shopping items stolen. Morton’s has a doorman/security guy. Has anyone else experienced this? Just wondering if this is a pattern …
Reservations for 3 and seated promptly. Ordered cocktails and main course. The service was impeccable until our food arrived or should I say just our steaks. We waited for nearly 5 minutes before our waitress came by and she was advised that no sides had come. She went to check. 3-4 minutes went by and the manager stopped at our table and kindly asked how our meal was. He was also advised we only had steaks which were beginning to get cold. He went to check! 5 minutes later our sides arrive and by now steaks are Luke warm. The food was excellent as usual but our waitress became catty and snide and the manager never came back. No big deal. Now…walking into the men’s restroom to find urine all Over the floor. I advised the manager of this filthy cesspool and he nonchalantly said “ok we’ll take care of it”. Get back to my table and now I can smell urine wafting from the sole of my shoes! Straight to the garbage when I got home. Paid 400 check and had some leftovers bagged and our waitress came back and left our food on the floor by our table! WTH, I advised the manager on our way out of our last visit to Morton’s and he was not apologetic. We are local and will not step foot back in this establishment. For a Prime steakhouse the service was worse than a Waffle House at 3 am. Charleys is in a different league from this steakhouse. Kudos to the chefs, the steaks were amazing but the management needs a lot of work and should visit a top tier prime restaurant and take notes. All in all it’s a step above a Roadhouse.
Sorry you had such a terrible experience. Which restaurant location was this?
Terrible experience, terrible service at Morton’s in Coral Gables FL
I totally agree!
Empty tables on a friday 9pm and yet they told me they had reservations and could NOT give us a table!
Atlantic City yuck ! Husbands birthday dinner should have ate at Ruth Chris or Council cup. We always split meals in these Steakhouses portions are huge-not in Morton’s so fatty. Salad better at Wawa y’all should try chopped salad at Council cup Hardrock now that’s a salad. The host sat a drunk obnoxious woman next to us DIDN’T need that show. This was my first Morton probably my last. Our waiter was good.
The hosts were racist. I dined at 1050 Connecticut Ave NW, Washington, DC 20036 location at 830pm. The black couple in front of me was denied seating in the dining room bc the man wasn’t wearing a collar. After being seated, I saw 4 white men in t-shirts in the dining room being served. This clearly was a race thing and not a dress code issue. I am disgusted.
We had a weird experience to share. We have a TD bank card with a value of USD 600. We were trying to purchase the gift card through Morton’s Website but the website only allows us to purchase a gift card for the United States. However, I called Morton’s Steakhouse in Mexico City. The manager “MR. Mario”told us that they do provide a gift card for the Mexico location. but have to through him over the phone. He asks us to provide the credit card information to them to process the payment. 5 times he tried the transactions did not go through. first, he tries 120000 pesos, denied second he trie 11000 denied. Base on the currency exchange rate @19.9 = 1 dollar. us$600 should be good enough to cover 11000 Mexico peso.
I was wondering why the transactions didn’t go through so I called TD bank and they told us that they were charging us USD 720.81 for the first time and the second time they were charging us USD 665.33. The restaurant shouldn’t charge a fee for a gift card. There is no restaurant that is supposed to charge a fee for a gift card.
I called in asking the closing time. I asked if it was possible to dine in being that it was about 30 minutes from closing. I was advised “No” that the kitchen would be closed but I can order take-out. I ordered crab cakes and lobster bisque. I arrived at the restaurant only to see guests still coming in after me being seated. I didn’t bother to make a big deal. Now, I should checked my food prior to leaving. Everything was cold and burnt. The crab cakes were charred black and burnt on both sides. They were hard like rock and obviously been reheated and not made fresh as they should. The lobster bisque was nothing more than a cold creamy broth. There wasn’t a piece of lobster in sight and it also tasted very burnt. No other taste but charred need. I don’t know it it was because it was the end of the night but there is no excuse for the taste or presentation of thst food. I tried calling the restaurant but got no answer. I took pictures too because I do plan to repackage it and return it to them.
Me and my husband dine at the location at 400 Post St. San Francisco., on 5/1/21 at 5:30pm. I ordered Cajun Rib Eye Medium and hubby ordered the Sturgeon. We didn’t get our food until 6:20PM I had to inquiry about. I only boxed my steak and took it home because we had ate so much bread just waiting on food that I believed they had forgot to put ticket in or something . Well at home I found out that are side order of brussels sprouts were hard and firm as if they never had gotten cooked also I had to put my steak in the microwave to warm it up and it took 1min and 15 seconds , because it wasn’t a medium steak more like rare!. Managers never came back to see how we were doing after inquiring about our food. This was my first time here and my last. I watched the GM walk by our table as he was rushing to deliver food to another table that was already there when we arrive but clearly he could see that we had been sitting there for too long with no food in front of us. This location should be held to better standards
I had a terrible experience at the mortons of Anaheim.i just want to say I really like mortons but this time i had a bad experience m it was tuesday 3/30/21 I had a reservation for 5 at 9:15? We ordered a lot of food .the food was terrible no flavor and cold. The lobster bisque was bland and so was the creamed spinach. I ordered two 12oz medium rare Filet Mignon and lobster , they came back rare . I tried eating it and not make a scene and embarrass myself and the restaurant but i just couldn’t. I asked for a refire and they said kitchen was closed . So now I understand why it came back the way it did the cooks were in a rush to go home. This was terrible and not worth the 800 i spent here . Who can i talk to to make sure this never happens again. I have pictures of the steaks and it looked like the cow was alive
Made a reservation and was denied services due to kitchen was closing. Asked to sit down at bar. The manager stated all the tables were dirty. I definitely don’t want to spend money where I’m not wanted. Don’t recommend!!
Well, where do I start, when I got a disgusting disgrace of a “French onion soup” or when the General Manager Cedric Steed kicked me out because, I am a Black Woman who was dressed in casual attire!? As I walked in immediately I noticed it was a overly pretentious atmosphere. I order a French onion ? soup ? and it took 15 minutes to get to my table, the soup was horrible over seasoned, cold, and left a nasty taste on my tongue. I called the waitress and sent it back, immediately I can tell what kind of cooks are working back there. They do not have any passion in cooking, they just throw the food together and sell it. It does not matter if you have a beautiful million dollar restaurant, without good cooks you have nothing! Furthermore, 25 minutes later the General manager Cedric steed approached me and ask for me to pay for my food, and I didn’t even get my 24oz Porter house steak. I asked him “do you take everybody money ? before they receive their food when they are dining in” he said “no, I just want to secure the payment”… I was insulted, ridicule, and embarrassed. Never had I ever went through anything like this. He asked me to leave and when I asked him for the corporate office number he told the assistant manager to call the police. This is not the end I’m going to the news, and my lawyers, I am suing this establishment!
any gift for birthday? live in Troy Mich. Thank you
Was at your King of Prussia, Pa restaurant a few days ago with my husband and another couple. While everyone at my table ordered and enjoyed the rib eye and filet, I ordered a Chilean sea bass. I was very disappointed. The miso sauce was tasty, and the fish was fair. I am told it is a 6oz piece of fish. I didn’t complain to the waiter, as I didn’t want to feel uncomfortable or make guests feel uncomfortable. Perhaps I should have ordered a rib eye, as this is what your restaurant is best known for. I dont want to put any nasty reviews on “yelp”, I would never do this. I just wanted to express that I was really disappointed. While we shared some sides, and a chopped salad, which were good, I felt that $48 for this entree was just not up to par. Thank you for reading this.
I went to Morton’s in woodland hills, I wanted to combine two gift cards together for 50 dollars each and put 30 dollars cash for a total of 130.00 dollars, for a wedding gift on one card and was told that they couldn’t do it , I’m trying to give you guys business, and the manager chris said that there system is not set up for that. Very upset at your system and customer service.
Hi,
My husband sent a email to Morton’s Corporate , so did I, to thank the Morton’s Schaumburg staff for their GREAT assistance when my husband had a ‘seizure ‘.at the restaurant. Can you tell us if you received the emails??? My husband is doing well.. I would appreciate a response.
Thank you,
Catherine Riley
I forgot to mentioned this incident took place at the Fort Lauderdale location yesterday December 16th, 2017 our party started at 7:30 PM
I was at Morton’s Steakhouse yesterday 12-16-17 I was a guest for a Christmas party of about 70 people. I had been here about 4 times prior as the company I work for has been also holding our Christmas party since I started there in 2012 and before then. They aslo use their catering for company meetings and/or company visitors. Anyway, I was at our table actually bragging about Morton’s crab cakes, how delicious they were, blah, blah, blah. The server told us how they were serving mini crab cakes as appetizers. I was excited, so the appetizers began to arrive, the mozzarella and tomato, the filet mignon, and the crab cakes. I took a piece of the crab cake which I savored immensely, I take the next piece and felt something hard, I thought I broke a tooth, I take it out my mouth and it’s a screw….yeah. about a 1/2 inch screw. There were about 8 people at my table who witnessed this and I have 3 pictures I took as well. The Manager on Duty Daniel Chevrette, was not sympathetic at all, refused an incident report and actually acted as it didn’t matter at all. My night was ruined, and so was the person’s who had invited me there. No type of concern whatsoever expressed fro the Manager or any other staff member. I thought this was really absurd and very poor customer service.
I had a terrible experience at Morton’s in the Woodlands on Sunday. I had a rare afternoon with my 72 year old mother and sister enjoying movie and early dinner as she cannot see at night. She also had a birthday gift card that needed to be used in days. We usually go to Landry’s but decided to go to Morton’s as I heard great things about small bites and drinks in the bar area. My mother had her gift certificate and points refused on her birthday once before in Galveston, TX, so we had experienced this before. The manager (clearly new) would not honor it although we received an email stating so.
During this experience we called in advance, made sure with the waiter this would be honored before ordering and the answers were yes both by the girl answering the phone and the waiter. We were then approached by a manager and said he cannot honor the points we earned today, which was never a question. Therefore, he goes out of his way to interrupt moments we rarely have to quite frankly, be rude. He kept approaching our table as we attempted to enjoy each other for 30 minutes before one had to leave. He was flippant with me and my 72 year old mother, lied to me telling us there was not girl answering the phone as she stood feet from our table. I asked her directly if she took my call and she replied yes. He did not offer and compensation, not that we expected anything by way of service from the manager. The waiter ignored my sister as she asked for an item more than once. I have called the supervisor and corporate more than once to no avail. Please know the power of social media and word of mouth. You have lost a large family of loyal customers with our family history.
It is unfortunate both Tillman’s family and my family have been in the area so many decades. I have a condo there as well and will find any other restaurant, as I supported them all in the past, giving my elderly mother the points she can’t use. It is disappointing that a woman of her age and on a budget would like to treat her daughters and instead, embarrassed, lied to and dismissed. I was livid to say the least. You have lost our respect, trust and business forever.
Good Morning:
On 9-1-17 I went to Morton’s and had a bad experience. I ordered the filet mignon special. It consisted of a salad, three shrimp, potato and dessert. I had a waiter in training. I first had the Cesar salad. It tasted as if there were pesticides on it. I started to feel light headed and dizzy while eating it. I then ate some bread and butter to decrease the effects. The effects occurred after I ate the salad. I told the waiter who looked at me and said, “Maybe we should have used a salad spinner to cut out the chemicals.” He knows nothing of chemicals. I then thought I will have the steak. It is small and see what would happen. It was not hot and it was chewy. It was quite disappointing from the last time I had this special. The potatoes were fine. The shrimp were smaller than what I had in the past. I had the lava cake for dessert. The manager Sean came over and I told him what happened. He should have been over sooner. He then asked at the end, can I get you something else? Why ask at the end? I had a scheduled meeting at 730 and knew I could not drive since I was first ill. The symptoms were lessened at bit. However, at 715 I had pain in my stomach and was in the bathroom back and forth for about 2 hours. I had a lot of diarrhea. I called Morton’s to tell Sean about the experience and he said I am sorry. We do not put chemicals on our food. Very ignorant statement but a nice man. I called corporate 5 to 6 times about the incident. I was told they would not compensate me anything. That is poor customer service. Sawan Thakkar called 516-840-3714 who tells me he is the Regional Director. I find out that is not the truth he is the Director of Operations for 4 years or so. He tells me I LIED to corporate about him and tells me not to lie. I did not. He mentioned this in a 19 minute phone call on 9-9-17. He is very rude and unprofessional. He said that people do not complain of the food. Then he said he needs a doctor’s note for any compensation. I explained my friend had a similar situation 2 years ago vomiting and having diarrhea for two days of food poisoning. He then said I was offered a dessert. I was not. I want my money back. He said he will never compensate me. People have lied to him in the past and that they were never there. He knew I was there. He told me earlier that there are not any complaints. So he lied withholding his title and stories. Then he tells me three times I lied. Then he said since you do not like the food don’t come back. I should go to other restaurants I enjoy. If I was a man he would have treated this differently. I never had a problem in the past at Morton’s. I only ate the food to hope and feel better to drive. Sawan would not work for me; he is not honest and manipulates the truth to what he wants. He was yelling on the phone which was appalling. I want the address to the lawyers of Morton’s Steakhouse so my lawyers can send a letter. He does not know customer service and I would not have him in his position. I told him I was writing to the Better Business Bureau, Attorney General, Yelp etc. He said do what you want. The overall experience for a $63.99 was insulting, abusive and disgusting. To treat people like he did and even Sean with such ignorance to save money is so wrong. I had kindness from your person answering the phone and payroll department who was accidentally put on the phone line from corporate.
The incident above happened at 4:00 pm on Sunday November 12, The Woodlands, TX.
There were few people working so you can figure out who these people are who work in where I used to have a pleasant experience. I work in beverage and customer service comes first. If I were to speak to someone the way this manager did, I would expect not have a job. As mediocre as it is.