Monitronics was founded in 1994 by Jim Hull and has headquarters in the Dallas area of Texas. The company is the second largest security service provider in the US, serving more than 1 million customers. Monitronics is one of the industry leaders in smart home technology and serves not only the US but Canada and Puerto Rico as well.
The company recently moved its monitoring centers to one central location in Farmers Branch, Texas. Monitronics offers both cell phone monitoring and automation services, but landline services as well. In addition to home and commercial security services, the company also offers fire alarms, personal protection alarms, two-way voice communication services, and an interactive service option. 
In 2013, the company acquired Security Networks, a conglomerate of approximately 225 dealers, for $507 million.
In 2016, the company changed their name to Moni Smart Security, along with their logo. 
The company announced in late February 2018 that they had arranged an exclusive, long-term, trademark licensing agreement with The Brink’s Company.
Monitronics has received numerous awards for their services including being listed in SDM magazine as one of the Top 100 Security Companies continuously since 2002, and North American Frost & Sullivan listed Monitronics as their pick for Company of the Year in 2010. 
Monitronics was founded in 1994 by Jim Hull and has headquarters in the Dallas area of Texas. The company is the second largest security service provider in the US, serving more than 1 million customers. Monitronics is one of the industry leaders in smart home technology and serves not only the US but Canada and Puerto Rico as well.
History
The company recently moved its monitoring centers to one central location in Farmers Branch, Texas. Monitronics offers both cell phone monitoring and automation services, but landline services as well. In addition to home and commercial security services, the company also offers fire alarms, personal protection alarms, two-way voice communication services, and an interactive service option.
In 2013, the company acquired Security Networks, a conglomerate of approximately 225 dealers, for $507 million.
In 2016, the company changed their name to Moni Smart Security, along with their logo.
The company announced in late February 2018 that they had arranged an exclusive, long-term, trademark licensing agreement with The Brink’s Company.
Monitronics has received numerous awards for their services including being listed in SDM magazine as one of the Top 100 Security Companies continuously since 2002, and North American Frost & Sullivan listed Monitronics as their pick for Company of the Year in 2010.
I never liked moni from the beginning, I only had bad experiences with it. One night in the middle of the night all of my alarms went off at the same time. I immediately called the Moni number but no answer. Tried for 4 hours no answer, so I guess they are not available 24 hours if there is nobody there to even answer the phone. I had to get the fire dept out to silence the alarms by removing batteries. I finally got through to Moni around 7-8 am. They sent a repair guy, who was constantly trying to pick me up and I was afraid. I tried to cancel after 2 years and they said I could cancel on April 14. I tried to cancel on April 14 but it was the weekend and no one answered, I finally got through on the 17 and asked to cancel but they said they had to send something to sign. When I got this–I returned it right away. I then started getting bills again. I called billing and they said I owed for the remainder of the month but the amount was a lot more than my original bill. I paid 49.50.
cannot get anyone here till April 23rd theyu have to come all the way from Dallas Texas thats the only day avail that they have for the Massachusetts Area here what a pitty on thier end sloppy Customer Service People i love how they lie to thier Customers big time this blows
NOT VERY HAPPY WITH CUSTOIMER SERVICE REPS CANNOT SEM TO GIVE ME AN APPOINMENT ON WHEN THEY CAN COME OUT AND FIX MY SYSTEM ON MY HOUSE
CANNOT SEEM TO FIX IT OR GIVE ME A DAY WHEN THEY CAN COME OUT SAYS THIER SYSTEMS ARE ALWAYS DOWN CANNOT SEEM TO FIX IT CANNOT GIVE ME A
DAY WHEN THEY CAN COME OUT
If anyone wants a good idea as to the kind of company Monitronics is, take a look at their rating on the Better Business Bureau website. It’s quite bizarre. Monitronics has an A+ rating. Yet when you look closely, you’ll see that out of 137 reviews, 119 of them are NEGATIVE, and only 14 reviews were positive.
bbb.org/dallas/business-reviews/burglar-alarm-systems-dealers-monitoring-and-service/moni-in-dallas-tx-90346299/reviews-and-complaints?section=reviews&reviewtype=negative
Read some of the reviews. With reviews this bad, Monitronics will need to change its name.
I’m now in the process of taking Monitronics to court for fraud. The reason why is far too involved to go into here. Suffice it to say that my elderly mother who suffers from dementia was coerced into a multi-year contract enabling Monitronics to withdraw money directly from her bank account. My attempts to resolved this matter have fallen on deaf ears. My only recourse is the legal system. Companies like Monitronics need to be exposed for their predatory business practices. But don’t take my word for it. Read the reviews, then AVOID THIS COMPANY AT ALL COSTS!!!
This company is not customer friendly. My card expired while on their autu deduct program, gave them the replacement card # which took the place of my old one. This happened in September. Now they are saying my account is delinquent because they for some reason are not using the replacement I already gave them. The replacement is in good standing. I told them to utilize the replacement and they won’t. Who are these people? My phone # is 818-613-XXXXX. Somebody from corporate please call me.
COMPLAINT: Bad experience overall. Customer service is dishonest and their integrity is questionable. I moved out of my home in June. Rented my place in September. My tenant was very excited to start service with MONI. However she has not been able to set up an account and MONI refuses to provide her with information even after I verbally informed them that my tenant would like service with them. They started the service without giving her full access to the account or codes to system. They have place me in the middle and they refuse to terminate service. It would seem this is the only way they hold on to customers. I will be filling a complaint with BBB.
Wanted to cancel my account. Representative gave me the run around and then said that a verbal cancellation over the phone did not cancel the account. The contract said that the account would end in May 2017. He said that the contract states that customer must call in to cancel. Then he said that you have to write a letter to cancel and explain why. But it will not be good until 30 days in the future after the accounting dept receives the letter of cancellation. Then he says he is going to help me out by giving the fax no to me so I can fax it quickly. I faxed the cancellation letter twice to (972) 484-1393 but it bounced and undeliverable. What kind of b.s. is this? So I called the corporate office and the person there says he only has the human resources fax no. What? So no one calls to cancel their account and there is no fax no. for the dept that handles cancellation. I hate companies that give their customers the run-around and b.s. The next fax no. was (972) 243-0195 after the operator promptly hung up when I asked her about the other fax no. In this day and age of technology and social media, customers review companies and warn potential customers about the advantages and disadvantages. Buyer Beware of this company – there has to be a better company to do business with.
My house just sold, I am moving into temporary housing until my new home is built. What I wanted was to place my account on “pause” and then start back up when I move into my new home. Both Barry (who was difficult to understand – needs to enunciate his words) and Nikia gave me the same “guidelines”; a month credit and a reduced rate for the next three months. So technically I’d be paying for services that I am not receiving, so “free money” for Monitronics. What was also noticeably absent was the option of transferring to the new owners. I saw that on your website, yet neither Barry of Nikia mentioned it to me. And, even though I asked repeatedly to speak to Nikia’s manager, he refused and said he was empowered. Evidently he’s not, as all I got was the “standard” answer..That is not empowerment. As an organization effectiveness practitioner I know how corporations and call centers work. I would like to speak to Bruce Mungiguerra
Senior Vice President of Operations and see if he can help me resolve this issue. Thanks so much!
My issue is very similar to the other posts which is not surprising. I attempted to cancel my service in December for several reasons including consistent increases in my rates, faulty equipment, lack of follow through, poor customer service and because I am moving locations. When I initially called I wanted to cancel and get a refund for that month, but was offered a freeze instead. (Big mistake but I thought I’d give them a chance since I’ve been with them several years) The rep also told me that I’d get a credit on my first month, but I’d get a call first. I never got a call and I was charged. I had to call several times and explain the situation over and over with a promise I’d get a call back for a resolution. The last service manager I spoke to -Gus – was incredibly unprofessional and very confrontational. It was unbelievable and extremely frustrating. I kept asking for his Supervisor because we were getting nowhere. I am waiting to hear back and hoping for a resolution not only for their error but as a courtesy to me for being a customer for so long.
Wanted to formally let you know why I cancelled my service. I called and spoke to a representative several weeks ago about cancelling my service. He was real pleasant and convinced me to stay with Moni. I set up an appointment to install cameras 2 weeks later (last Thursday) i rook vacation from my job to be there for the installer. He arrived looked at my roofline and it had ro go to a subcontractor. He told me someone would be in contact with me that day. No one called Thursday, Feiday or over the weekend. I calked Moni back on Monday (today) and customer service passed me to your subcontractor whose office assured me I would be called by COB today. No one contacted me. Just spoke to customer service again who wanted to speak with your sub. I’m sorry, in my business I do not work directly with my subs (why have a prime if the customer is forced to represent themslves with tbe sub?).
To add insult to injury the customer care told me I have to call back tomorrow to cancel!!!
Due to the above I am moving my service to Comcast faster at a lower price. And I can’t believe I’m saying this but Comcast has proven to me to have BETTER customer service than Moni.
I will post this to all of my friends on Facebook and warn them of your service.
I canceled my service on 9/16/16. I was sent via e-mail a DocuSign form to fill out and return, which I did on 9/17/16. I have a confirmation e-mail from Monitronics stating they have received it, and they sent me a Certificate of Completion dated 9/17/16. However, on 9/27/16, 10/27/16, 11/29/16, and 12/28/16 I was still automatically charged for service through my bank account. I called on 1/3/17 and they told me they didn’t receive the form, which cannot be true since they had already sent me a Certificate of Completion on 9/17/16. They told me someone would call me. I never received a call. I called 1/27/16 and was told the same thing again and still have not received a call back. I also e-mailed who I was told was a supervisor (thunter@mymoni.com) on 1/27/16 and have not received a reply. I am due a refund for the four months I was wrongfully charged. And I deserve a reply to my complaint, not the silence I’ve been getting.