Mint Mobile is an offshoot of Ultra Mobile, a mobile virtual network operator. The company sells discount prepaid SIM cards and mobile phone service that works on T-Mobile’s network.
Ultra Mobile kicked off Mint Mobile in August of 2016. The company offers vastly reduced rates for service for customers who are willing to pay in advance of at least 3 months duration, rather than month to month.
Originally limited to Android phones, the company now offers service to iPhone users as well. The base rate at Mint is $15 a month for unlimited talk, text, and data, as well as 2 GB of high-speed (4 LTE) service. That is roughly half the price of the lowest competitor, MetroPCS.
In a review dated January of 2018, Forbes listed this service as a top provider which can save consumers hundreds of dollars in cell phone bills.
In 2019, actor Ryan Reynolds purchased an ownership stake in Mint Mobile.
In January 2022, the company was listed as the Most Versatile Cell Phone Plan by USNews.
In November 2023, the company offered a 6-month plan for the price of 3 months for its Black Friday/Cyber Monday sale.
Company co-headquarters are currently located in Costa Mesa, California, with an additional office in New York.
Mint Mobile is an offshoot of Ultra Mobile, a mobile virtual network operator. The company sells discount prepaid SIM cards and mobile phone service that works on T-Mobile’s network.
Ultra Mobile kicked off Mint Mobile in August of 2016. The company offers vastly reduced rates for service for customers who are willing to pay in advance of at least 3 months duration, rather than month to month.
History
Originally limited to Android phones, the company now offers service to iPhone users as well. The base rate at Mint is $15 a month for unlimited talk, text, and data, as well as 2 GB of high-speed (4 LTE) service. That is roughly half the price of the lowest competitor, MetroPCS.
In a review dated January of 2018, Forbes listed this service as a top provider which can save consumers hundreds of dollars in cell phone bills.
In 2019, actor Ryan Reynolds purchased an ownership stake in Mint Mobile.
In January 2022, the company was listed as the Most Versatile Cell Phone Plan by USNews.
In November 2023, the company offered a 6-month plan for the price of 3 months for its Black Friday/Cyber Monday sale.
Company co-headquarters are currently located in Costa Mesa, California, with an additional office in New York.
Mint Mobile cell service is terrible. Their customer support is horrendously bad. Ryan Reynolds should be ashamed of himself for putting himself out there and advertising for this stably run company.
If all these people having problems with mint mobile why they can’t get in trouble it seems that if big name companies out here allways get away with dirt but when small or normal people cause harm and really didn’t we get in more trouble have to pay everything back iam so tried Of scammers iam single mom I don’t have time for scams with big name celebrities I don’t haveTime to lose money big lump sums and little sums they customers service representatives couldn’t understand any of my issues or fix iask to speak with supervisor 3 times and they didn’t put me on phone with no one and person one hang up in face I really think it was language barrier or just don’t want to figure out my problem it Allways something!!!!!
I need to find out if this is just a comment section or a place where someone can help me with a problem. I purchased a new phone and one year of service from Mint. The brand-new phone arrived, but it required a code to unlock it to work on Mint Mobile’s network. I purchased it from Mint. I have spent 7 or 8 hours on the phone with support just trying to get a return label. I’m always told it will be emailed in 24 to 48 hours. I get big companies like to have a super slow process, and I’m stuck, so I waited. Nothing. I tried five more times again. Still waiting for a label. Every time I call, they tell me that is all they can do. I ask for supervisors. They say the same thing. I have complained to the Better Business Bureau. Mint Mobile responded and said they would call us to resolve the issue. They have not.
There is a code you need to change in your phone’s settings that will put it onto Mint’s network. The instructions should have come with your sim card. As for their customer service….useless.
I’ve been on the phone for over an hour with rude, unprofessional people telling me they won’t put their supervisor on the phone for me to get more help with my problem.
I tried the chat people, I tried online, I tried phone. I would like to get a replacement sims card. I think postal mail might work.
The initial issue 12/16 When I initially called customer service to get a replacement sim card for my mom, as she lost her phone, it was over 30 mins on the phone as the lady didn’t understand what I wanted. She still didn’t get it right because she didn’t send out a replacement sim card, she sent out a card for a new service.
I ordered a replacement sim card for my second phone number, only to be sent the wrong sim card, so when I activated it, it deactivated my other phone. It took over an hour in the chat with them and I figured out the issue myself. I had to repeat everything over and over. Then a few days later I got another sim card for the second phone, or so I thought.
When I called to activate it, I was told I had to give 3 numbers that have been called on that phone, well it was lost, that’s why I ordered a replacement card to put in the new phone I got my mom, also my mom has mild dementia and she only calls me and her roommate, but customer service couldn’t help me. So I activated it online, only for it to deactivate my phone. Then after another hour on the chat, having to repeat myself over and over, typing the same thing over and over, I was told that since I’m ordering a 3rd sim card, I’d be charged $9.95. No addressing their errors, no understanding that I ordered a sim card for my mom’s replacement phone, never for mine, so it’s their fault that they keep giving me a replacement card for my phone, and my mom needs a phone for emergencies as she has mild dementia. The worst service ever!!!
UPDATED 12/23: THIS IS HOW THEY DIDN’T RESOLVE THE ISSUE!!!
Super, again, when I attempted to activate the 3rd and 4th replacement cards for the second number on my mint account, it deactivated my phone number and I had to remove the sim card from the replacement phone that I purchased for my mom, AGAIN!!! Great job Mint mobile, once again not getting it right when this is the replacement card sent by the supervisor that I talked with!
I dread attempting again to call and talk to another customer service rep only to have to beg them to talk with a supervisor again, after they require me to explain everything again, to once again not get the right replacement card for my mom that has dementia and needs a phone, she’s been without service for a month now. Please hire people that speak English as their first language because I don’t speak the language that they do, as they have very heavy accents, and obviously, my English is not understood by them, this is the worst service I’ve ever had, ever.
Has anyone been able to contact an employee by some miracle at mint mobile head office?
It is unbelievable that we are stuck with a non working phone for 4 days now. No one with common sense to talk to instead of the crappy call centers. I want to get out of this mess but no one is available. Are we just paying money, throwing it away and making others richer ?
Call the corporate office number in our listing
It does no good !! just like trying to get my new cell service started up with you guys all day long and still not even done! customer service hu .
Just like everyone else my husbands phone wouldn’t work and then when we went of vacation it wouldn’t work at all. Just so frustrating. Spent hours of my life with promises of calls back 9 times! Never called back. Turns out there is no tower in his area.
We are experiencing the same thing – its been 2 weeks and we cant get the ’email’ for the return label to send this brand new broken phone back. My disabled adult sister had to go without a phone and she lives alone. She is out $1000 dollars and without the safety of having a phone. Plus my husbands blood pressure is off the charts as he tries to deal with this. HELP!
I guess I must be a rare one. I’ve had NO ISSUES with Mint. Took my number with me. I had all of the proper info needed. I received the phone no issue. Turned it on changed the number and have been using it ever since with no issue. Service has been good also.
Yeah well wait until you have to call customer service to get an issue fixed. LOL
WAIT UNTIL THEY STEAL $359. FROM YOU AFTER YOU CANCEL & TRANSFER TO ANOTHER CARRIER BECAUSE THEY…THEY…SHUT DOWN THE TOWER NEAR YOU THAT ONCE WORKED FOR 11 MOS. YOU RENEW FOR ANOTHER YEAR…THE VETY NEXT DAY AFTER “THANK YOU FOR RENEWING….”. YOU GET ” IMY SORRY ABOUT THE SERVICE IN YOUR AREA. I’M A SENIOR ON SOCIAL SECURITY… THAT’S CALLED BLATANT THEFT…THEFT FROM SENIORS!!! THEY ARE FIGHTING MY WELL DOCUMENTED DISPUTE TO MY CR CARD CO. WOW!! NO SHAME…AND THEIVES….BLATENT THEFT!!! REAL NICE….KARMA GUY…. KARMA’S COMING.
Michael is right. I’ve had no issues with mint for going on my third year. But holy balls, I’ve been on the phone my entire weekend trying to get a billing refund issue fixed. They just keep messing it up worse. They are the absolute worse call center I’ve ever had to deal with in my entire life and that’s saying alot.
I’ve been the latest sucker to Mint Mobile’s poor customer service. On July 26th, I purchased their 15 gig plan for 3 months, just to see how their service really is. I didn’t activate the eSIM until 6 days later on August 1. Suffice it to say, I found out that they were already charging me for service since the day of sale. Also, when I tried to activate and transfer my existing phone number from the previous carrier, the transfer was successful..but guess who has yet to be able to make or receive calls? This gal ..I’m so mad I could spit nails..
I spent almost 4 hours between their tech staff and their accounts customer service, trying to fix both issues. The account management customer service folks, said they absolutely “CAN’T CORRECT their billing system”, even if I didn’t activate the SIM card until 6 days later.
The tech folks keep telling me to re-start my phone after I removed the previous carrier’s SIM card…still nothing..
Ask me if these jerks even thought of offering me a credit or refund..nope…but this chick is going on an online complaint spree..this has got to stop NEOOOWWW
I’m on my 11th call to mint mobile to get my old phone # transferred. its been over a week. It’s taken a lot of my time up and have been trying to escalate this. I placed a trouble ticket on last Friday, its now Sunday and it worked for about 3 minutes. I’m not able to make outgoing calls or get incoming calls. My temp # worked while the transfer from my old # was being worked out. Now I’ve been without service for 3 days. Also when i call in to get the porting failure fixed on 1 800 683-7392 option 2, them option 4 the automated response say Oh F**k. Wow how surprising that was. I’ve had to listen to that about 5 times now and it is very unnecessary to have the vulgarity in my ear. Can you please remove this vulgarity from your automated system? Then I would feel better about recommending Mint to friends or relatives, once my phone is working. I like your pricing but am frustrated about time wasted and multiple calls to get it resolved.
Same problem other carrier even went as far as screenshot the actual request made by mint mobile. They keep submitting incorrect name and address for three weeks now…
I’m having the opposite problem! Been on phone at least 10 times. My number has been transferred but they wanted to give es new number to activate my phone. Also is getting impossible to talk to a person. They used all my minutes and now telling me I can’t have 3 month special without losing my number
In all my years working on the internet including coding, building websites, and so much more, I have never seen such an evil company as Mint Mobil Wireless. They are the straw that broke the camels back. Not only are they a sham company that is never honest with customers they are actual blatant thieves and they don’t care or have any remorse. they do not care. They take pride in having one of the worst online reviews in all the internet and wireless phone companies. This is the truth! I have no idea how they stay in business. Maybe it’s the induction of money from their backer the activist actor. I can’t even remember his name for I do not like care about him. That said, I can’t believe he would get involved with such an evil company that hurts people. They stole $82.00 from me that they promised weekly that they would credit my CC. Then today a girl by the name of Leda Santos said the window has closed and they are not going to refund my money. Bottom line…I never even got the sim let alone activation or a number or anything. Absolutely nothing. This is the absolute truth and if you use this company you are going to get hurt.
THIS COMPANY -MINT MOBILE IS BY FAR THE WORST. BOUGHT 12 MONTH 2 GB PLAN FOR 2 PHONES. WAS OVERCHARGED BY $120 YOU CALL CUSTOMER SERVICE & NO ONE KNOWS ANYTHING NOT TO MENTION THEY ARE OUT OF THE COUNTRY. CANT EVEN SPEAK GOOD ENGLISH BUYER BEWARE. THIS COMPANY IS SCAMMING PEOPLE. FORGET ABOUT YOUR REFUND
Yep.13 tines is one night if calls and the phone is flicked up.
59 calls less than 1 month and still nothing
Promises to call back to no avail.
Can’t use phone. Have to switch back and forth with phone and speaker to make calls.
Time to call corporate. Phone worked till they sis a rest
Tried to use Mint Mobile on the powerful ads and credibility of Ryan Reynolds. Looked at Mint for 1 year before deciding to try last November during Cyber Week. The deal: 12 months free, 12 months buy with purchase of phone. Well, the Ga;laxy phone could be purchased cheaper at Best Buy or Walgreens but no matter wanted to try since needed a cell phone.
Result:
Phone never arrived. FedEx returned the phone because no signature available for unscheduled delivery and no re-delivery instructions from Mint; no opportunity to reschedule a delivery. I guess we must wait in our homes for the Mint Mobile Fox. Moving on.. called Mint was told the phone would be resent; asked that this not be a problem again. The customer representative had almost no control over the process. Mint cancelled the order, unknown to me; the phone was not in stock and would not be re-ordered because of a defect in the phone??? For 6 weeks trying to get resolution and investigation of what Mint is doing and treatment of customers. Wrote to Glickman no response. Finally Mint responded to Twitter complaint- imagine? The entire burden of rectifying the situation fell on me. And: No guarantees the same would not happen, no phone call to reassure. Mint is a money grab – not to worry Bernie Madoff- company’s coming. Ryan Reynolds has lost all credibility. There is no corporate responsibly. Mint not worth the aggravation and serious consumer trust issue.
You’re lucky they just canceled your order. I’ve been trying to get my money back for 4 months now…
I returned my device and plan well within the 7 day limit and am out $414 because it took them over a month to send me the return shipping label. Customer Service told me not to worry, to sit tight, that this would not impact my refund. They said the returns department was backed up and they are behind. Now Customer Service is telling me that I didn’t send it back in time and am not eligible for a refund. Customer Service doesn’t have access to my purchase history, return history or any other bit of information. This is bananas. We are all set up to fail.
My name is Kim Atangan my Mint Mobile cell number is 775-409-XXXX. Trying to get my Straight talk number 530-318-5145 to transfer over. I still don’t have my number and below is a comment from me that I posted on your add on Facebook
This is by far the worst experience with a company I have ever had. I have been so upset about this whole fiasco of changing my service from Straight Talk to Mint Mobile. It has made me physically ill. My nerves are shot. I have called Mint Mobile at least 15 times since Monday. I have been on my phone on hold or talking to them all day for now my 6th day. I have been dropped by them on hold after waiting for 45 minutes for a manager TWICE. I have been promised a phone call back within 30 minutes and never got a call 3 TIMES. I received a different remedy for the problem of transferring my number every day. I paid for another month of service from STRAIGHT TALK $35 when I already have phone service on thru MINT MOBILE but was told THIS WAS GOING TO FIX THE PROBLEM …..NOPE. I spent 3 hours on the phone just yesterday with customer service. She decided to do a three way call with myself and STRAIGHT TALK. That took a couple hours of holding and getting transferred. MINT MOBILE service rep then told me she was going to help me today again with calling STRAIGHT TALK. She gave me her email and told me to send her my info and we made arrangements for her to call at 9am . She new how upset I was and promised she would see to my problem till it was fixed. Well it’s 10:20 and no call. Like I said NEVER HAVE I BEEN TREATED SO BAD!! I want to talk to a REAL MANAGER ! Call me on the 775-409-XXXX . MINT MOBILE YOU CANT TREAT YOUR CUSTOMERS LIKE THIS! I have missed important phone calls because I don’t have my number I have had for 20 years! I am a disabled widow with 4 kids with just one still at home. I’ve had my share of bad customer service but I will say it again THIS HAS BEEN THE WORST CUSTOMER SERVICE I HAVE EVER HAD IN MY LIFE and I’m 53. DO BETTER! FIX IT!
COMPLETE AND UTTER FRAUD DO NOT CHOOSE MINT MOBILE. I prepaid for 12 months service in November 2021, we subsequently had to move and checked the service area on the new home, said it was fine. Moved in December 10th, NOT FINE NO CELL SERVICE AT ALL. On December 17 I called and had the number ported to another provider because I work from home and could not get calls or texts. THEY HAD THE ODASITY TO TELL ME TOO BAD NO REFUND. So I have to pay for 11 months of service that I cannot use and they wouldn’t even give me a new number to see if I would at least have some benefit
I’m very new to Mint Mobile, being in the middle of the second month of my 3 month trial.
First the good news, the price is right, and the call quality is great. Normally, that would be the extent of my review, but unfortunately, that’s not the case.
I switched to Mint, from Republic wireless, where I paid slightly less, but had no data plan, and making international calls directly was not possible. And this is where my problem begins, with international calling.
Shortly after coming on board, my wife made a couple of calls to Japan. She thought the call quality was excellent, and dialing directly was definitely a plus.
My wife made two successful calls, the second being on June 12. She followed the simple directions on your site, taking note about the different dialing methods, depending on whether calls are being made to a landline or a mobile number. Right off the bat, she realized that calling a mobile number DID require the inclusion of an area code, even though your site said to leave it off.
My wife was trying to call Japan more often than normal, because her 94 year old mother is in the hospital. After June 12, instead of someone answering her calls, or getting connected to voicemail or an answering machine, which is what normally happens, every call, for the next 20 or so days, just rang and rang, and then would disconnect.
Finally, on July 3, at 5:30am, I opened a
ticket, and was promised that someone would get back to me within 48 hours. This was after calling a couple days earlier, where I didn’t open a ticket, because the person “helping” me said there was a service issue originating in the Phoenix area that was being worked on.
4 days later, on July 7, 5:20am, with no callback from Mint within 48 hours, I called Mint again. I was told that my issue needed to be escalated, and I would be receiving a response within……48 hours. Well it’s now the afternoon of July 12, 5 days later. And surprise, surprise, I never did receive that promised callback.
So where am I at now? I’m not feeling very good about Mint mobile customer care. On top of that, if not for my very bright wife, who figured out what apparently changed after June 12, regarding how to call Japan, I might have moved on already from Mint.
So here’s what your tech people may not be aware of. Your instructions for calling internationally, says to include the area code when dialing landlines, but leave off the area code when dialing mobile numbers. Both of these instructions are incorrect. The first 2 times, when my wife successfully made calls to a mobile number, she had to include the full area code. After June 12, in order to call a landline or a mobile number, in Japan, she had to include the area code, EXCEPT, she had to leave off the zero that begins each area code. When my wife eliminated the zero, after 20 days of failed attempts, she once again was successful when calling landline and mobile numbers. I have no idea why things changed, and why your instructions are inaccurate, and why no one on your end appears to be aware of it.
But I am certain that Mint mobile customer service is in need of substantial improvement.
I purchased the $90.00 plan on May 5, 2021 and the SIM card wouldn’t work. I sent a copy of the receipt and was informed that the refund would take 3 days to process and 7-10 business days before I would receive my refund. Today is July 3, 2021 and I’m still waiting. I called customer service and was given the run around.
Good day,
I am completely annoyed now with this company. I requested a refund from May 24 and to date I still cannot get my money for something which is claimed to take 7-10 business days.
I have sent emails, I have called and I still haven’t gotten anywhere. The last person I spoke to told me that he saw the chain of emails and said my case would be accelerated and that I would have heard from someone within 24 to 48 hours. However, I haven’t heard from anyone. I am now asking that my refund be sent immediately or I will take this to the authorities/regulators.
Sent from Yahoo Mail on Android
This company is a total fraud. They are the most rude nasty ever. Jason must be the owner of this company that he is so abusive and has a job.
They refuse to give me my account number unless I activate my service for $120.00.
This is on it’s way to court
I have $4,000 debt with this fraud company
I contacted the District Attorney General’s Office today in my county in the state where I live. That office gave me the phone number for the Consumer Protection Agency in same county. That office is mailing me formal complaint forms so that I can take action against Mint Mobile and other phone companies (i.e. Verizon and Straight Talk) all of whom have stolen money from me, without any acceptable resolution. I will not be able to provide the details of my experience with Mint Mobie due to the upcoming litigation I intend to bring against the company. My reason for leaving a message here is to encourage anyone who has experienced the scam or the outright stealing of a phone company, to call the District Attorney General’s Office in your county, followed by a call to your Consumer Protection Agency. Google these agencies to find their phone numbers. Do not waste one more moment of your precious lives waiting (on hold) indefinately, only to eventually be disconnected with these irresponsible phone companies that offer horrendous customer care with rude-mannered customer care agents. As far as I know, we’re still all human beings, not robots. Let’s say a huge collective “BOO” to companies like Mint Mobile who present themselves as caring about providing affordable phone service just because they care. What these companies care about is their financial bottom lines. They apparently have no more moral scruples than a common thief or bank robber. Their sense of finance ethics does not exist, because they will rob their customers in any way they can, or any chance they get. That is a deplorable way to do business… I for one, will not condone, nor stand for this very bad behavior any more. Join me in contacting your local agencies I listed above. It’s gonna take all kinds, and large numbers of people, to get Mint Mobile, and other companies like it, shut down. Be encouraged, as many hands make light work (as my grandma used to say). Peace, and let’s shut down these corrupt companies alone (filing our individual complaints) and together (possible future class-action suits).
I also am initiating legal action against this scammer company. They have the same rude ignorant nasty man answering the phone. They must be shut down. I have rarely seen such degree of complaints against a company and not one good comment
I am going in to do a class action suit – I might have legal representation also, like channel 4 KNBC interested in my case
I BOUGHT A $45 PLAN AND I COULD NOT ACTIVATE THE PHONE WITH MINT HELP SO I BOUGHT A NEW PHONE AND ANOTHER $45 PLAN AND STILL COULD NOT ACTIVATE THE NEW PHONE DESPITE THE HELP OF THE MINT PEOPLE. I ASKED FOR A TOTAL REFUND AND WAS DENIED. THE REFUND IS WITHIN COMPANY STANDARDS AS THE PHONE WAS NEVER ACTIVATED AT ALL WAS I ABLE TO MAKE CALLS. THE COMPANY STATEMENT IS REFUNDS ARE AVAILABLE WITHIN 7 DAYS OF ACTIVATION. I MEET THIS CRITERIA AS I REQUESTED REFUND WITHIN THE 7 DAYS AFTER I GOTTHE PHONE AND IT WAS NEVER ACTIVATED.MI AM PREPARED TOM SUE THEM IN COURT IN WASH, DC IF THEY DONT REFUND 2 $45 PLANS AND THE NEW GALAXY A12 PHONE TOTALING OVER $200.
I spoke with Supervisor Wilmer 3 days ago, who promised to get back to me after 2 days about my approx $70 refund for 209/712-0920 because I was forced to switch carriers after I recently had no internet service.whatsoever in San Francisco, all over CA all the way to Los Angeles, Phoenix AZ, and Tucson AZ. I also spoke with Richard, Robinson, and Luigi.
All of them told me the same story, that refunds are only possible during the first few days of service, while I paid for an entire year. Since the promised 2 days had passed, I called on the 3rd day, and Luigi said that Wilmer refused to talk to me, even though he had promised to get back to me within two days!!?? I said to tell Wilmer that I WILL file in court and that it would cost them a lot more with filing and service fees, plus their having to send somebody to court in Arizona where I live. I said I will also complain to the attorney general and BBB in both states, the FTC, California utilities commission, Arizona Corporation commission, and any other applicable agencies I can locate. During the past 8 months I called Mint Mobile. twice due to internet problems, so this third time is not the first time!!
Evidently the old saying is true: “You get what you pay for”
So do some research, if you are considering signing up with this outfit.
NOONE Will want to pay for something that does not work!!!!
I bought a new phone and plan from Mint. The phone hasn’t functioned properly since I took it out of the box. It will not send MMS. I have spent countless days of my time trying to get this issue resolved, to no avail. They tell me I am not eligible for a refund because it has been longer than 7 days. (It’s been two months) This company scams people and it’s absolutely disgusting. I will be filing a small claims court action to get my money back.
Mint mobile is nothing but a bunch of theievs. I stupidly decided to cancel sprint and jump right into mint mobile. Luckily I only transferred 4 of my phones instead of all 7 like I originally planned and I still would if they didn’t literally steal my money. What really sucks I I signed up for a year on most my phones so I’m stuck with them till that’s over. The next company is gonna be lucky to have me because it’s 7 lines of service and I always pay on time. I need to get a lawyer and im sure they will jump to take my case. I am looking for anyone else who would like to open a class action suit with me. I ordered a sim card with a year of service and never got it. I reached our and the representative told me to pay to order another one and that my refund for my $200 was on its way. I stupidly believed him. Here we are 9 months later and over 40 phone calls calls chats and they said they won’t give me my money back, won’t apply my $200 to any of my 4 accounts and get this haha won’t even send me out a sim card for the 12 months of service I paid for, I even ordered to pay Shipping if need be and went and got a sim card from best buy and asked them if they could activate the year on there. Omg their customer service Is a joke. They literally took my money and refuse to give me the service or my money back. Oh and icing on the cake, if you ask for a supervisor they either hang up on you or disconnect the chat. If you are lucky enough to get a supervisor they are rude ignore everything you are saying then to get you off the phone they tell you your refund will arrive within 15 days then hang up and again no refund. Then you ask for corporate information and they say they dont have a corporate hahaha ya ok or they make you wait over 20 mins and say they are getting it then once again hang up or disconnect the chat. Good thing I take pictures of my chats. I’ll be getting a lawyer and not only going after the money they stole but pain and suffering and all the hours and hours of crap and lies they have put me through. I’ll be posting this on every single social media site, review site , the BBB and anything else humanly possible. Please please do not get mint mobile they are liars and theives and they need to be shut down asap.
the service reception coverage I had was horrible, mint mobile admitted it, I gave them the benefit of every doubt to my own detriment, tried everything to make it work and it didn’t, I just asked for my money back for 2 months of service that wasn’t used, that’s as fair and understanding as i can be. I had so much trouble over this, missed important calls for months and couldn’t get work done, i’m willing to overlook a lot but not refunding my last few bucks i paid for service i couldn’t even use was a further insult
very uncooperative, unwilling and/or powerless to correct a terrible customer experience, very unsatisfying experience all around with mint mobile
You are avoiding giving my customer number to hold on to your revenues and violating number portability protections. Your customer support representatives transfer you to another department, supposedly, but in reality it’s just to be out on hold so that eventually people hang up. 8 calls and a total of three hours after prompt answer by the customer support representatives and handoff to the ‘other department’. Does not make any difference when and what time of the day you are called, including your suggestion to call you at 5 am pdt! This is clearLy a foul game you are playing to prevent customers moving with their telephone number. Three pages of documented details will be sent to the relevant authorities to take action on this practice. Behind your folksy, “cool” tactics you are acting improperly
Well, 3 days into new service and my service was suspended. They said a man named Kevin (notice my girl name) called in with my info (name and number) and they gave him my number (the one I chose and purchased for 6 months). I called my number and a man with a hindu accent answered and said Mint Mobile gave him my number as a temporary number until he received his sim card. From the reviews above, it seems this is an ongoing scam with Mint Mobile and a class action suit seems in order.
Please please email me.. im working on a class action suit.. they legit stole money from me and refuse my service and won’t give it back and I have proof. They are a full scam sandersfam1n @gmail.com
I just want to ask one question. Do you really think some old lard a** dancing around in his under ware is a good idea for a cell phone commercial. Completely lacking character. If a stupid, unrelated, trash commercial is what your goal was, you achieved your goal.
How do I renew my current account? I recently signed up for (3) months and want to upgrade to the (12) month plan. So far have been unable to find this information on your web-site. Please respond via e-mail!
Duuuh, some people need to have their hand held!
I bought a 6 month plan in March 2019. It is paid in full till August 2019. It is now April 17 2019 and I have no service. I get a text saying my account is suspended as of May 13 2019. Last I looked April comes before May? How do you shut off my service in April, its paid till August and then tell me its suspended for nonpayment as of May 13. Forget about trying to get help, they tell you it takes 48 hours to get any help. Mint mobile is rip off!
I activated the phone 2 week ago and they said I don’t have service any more I cant understand this services pay for something don’t work you are still money from people too.
I bouth to sim card for 5 months and now they desconnet the phone and only working for 2 weeks ? you better go back to those people chat they start to said to me I need to buy another sim card is impossible this thing is fraud to people better gave me money back
the people chat in this clown sim mintmobile are a clown they are there for help and they don’t help at all tecnichian I don’t think they are nice topeople and doing the job right you better check because this people desconnet the phones when they want and they blocks those phone.You are in trowble because we are reporting this for many times and you don’t doing anything.
I don’t have service for 7 days ,they continue to deceive that they will connect the service today
I have been trying to start up my service for 6 days, and I still don’t have service. I have called 10 times, insisted they escalate my case 2 times, and still no service. Every time I call the customer service person assures me it should be activated by the same afternoon. When I call back, they just tell me to wait.
YOU ALREADY HAVE MY MONEY WHY DO YOU KEEP LYING ABOUT YOUR SERVICE?????
They robbed me of $200 too we need a class action suit… if my email actually posts please email me.. sandersfam1n(at)Gmail(dot) com
I have the exact same issue & it sounds like it has been going on for several weeks now. I ordered my service on Sept 27th. I feel like they should have warned me that they weren’t able to activate any services at this time. Now my number is ported so my my old service doesn’t work & new services won’t either. I operate my business through my phone & wondering how much money these people have cost me. They are unable to tell me if they will ever be able to activate my account.
They offered to send me a new sim for free but I don’t see how they will be able to activate that one. And it still won’t be my number which means I’ll lose clients. They refused to send me further up the chain saying that a supervisor was the highest person. They refused to provide me with a contract number for upper management.
Same issue as Cyndi. Paid for service, yet unable to make and receive calls for 3 days now! They just say there is nothing they can do. Yet they have my pre-payment of $188.
Where to start? I am unable to use this phone for 7 days now. It is really sad that what started as a stellar experience has turned into something that I am going to tell everyone I know not to use. I have called every day for seven days. My ticket has been escalated, finally yesterday to a desk who promised I would have a call back within 24 hours. Didn’t happen and still no service. At the call center I am told that there is no way to fix this issue, that I must keep waiting until T-Mobil fixes the issue. I am not allowed to talk to T-Mobil and meanwhile all of the other phones I have using MINT work just fine. There are multiple fixes for this issue. Where are your Engineers? Where is your escalation desk and why is your call center in the Dominican Republic? THESE GUYS are taking all kinds of calls for something that should have been fixed days ago by your company if they are correct in that it is affecting numerous customers. Where is the communication from MINT?
Have they been able to fix your issue yet?