Matco Tools was founded in 1946. The company manufactures tools for automotive and diesel professionals. Like Snap On and Cornwell, Matco (which is an acronym for Mac Allied Tool Company) offers a lifetime warranty on hand tools. Matco has been criticized for contracting with machinists in China to manufacture some of their tools.
The company originally made tool boxes, but sold off the tool box division in 1979. The company uses franchisers to sell their tools from trucks. Each franchiser has his own territory, very much like Snap on and Mac tools. Most franchisers offer no interest financing to their customers.
Matco Tools has mobile franchisers in Canada, Puerto Rico, and the U.S. The company operates as a subsidiary of Danaher Corporation.
Matco ToolsMatco Tools was founded in 1946. The company manufactures tools for automotive and diesel professionals. Like Snap On and Cornwell, Matco (which is an acronym for Mac Allied Tool Company) offers a lifetime warranty on hand tools. Matco has been criticized for contracting with machinists in China to manufacture some of their tools.
The company originally made tool boxes, but sold off the tool box division in 1979. The company uses franchisers to sell their tools from trucks. Each franchiser has his own territory, very much like Snap on and Mac tools. Most franchisers offer no interest financing to their customers.
Matco Tools has mobile franchisers in Canada, Puerto Rico, and the U.S. The company operates as a subsidiary of Danaher Corporation.
I ordered a flannel shirt , for my son
From Matco on November 2021.For a Christmas gift , the customer sales
Repersentative , said in two weeks I should
Receive the item , I E -Mailed the customer care agent.
2 weeks later they told me the item , was back
orderd and I should receive it ,next, week. NOTHING . It’s January 2022. Matco Tools are constantly lying giving me high hopes
NO CHRISTMAS GIFT FOR MY SON
Thank You
Matco Tools
I have had a warranty sent in and they lost it . Now I have no battery inpac gun it’s been 3 mo since this has happen and they keep telling me there still trying to find it. All I want was for my gun to be fixed now I’m out $200 . If someone can get me a new one or the same one I would really appreciate it. The truck tool guy is Troy from mount Dora fl . He keeps calling where he sent it to get fix and they told him they lost it . Someone plz help
i have a matco account our tool dealer decided to quit without notice so we got behind on payment . when she would miss a week we would just pay double . i have always paid more than the weekly but that didnt count .if you pay extra it does not show extra they still want the same amount every week now i do not have a distributor that comes by so matco started calling second week she was not here asking for money when be this time i should have been ahead at least three weeks but it doesnt work that way for them i was doing it in case couldnt make payment one week id be ahead but to my suprise i wasnt i was two weeks behind do not trust matco will not buy anything else from them
Does Matco have an R&D department so as to evaluate new tool introductions?
I bought a scanner last year, I am having some trouble with it, but the local sales rep Erick Day will not return my calls. Where do I go from here? My shop is located in Charleston MO.
I need parts for my 2010 matco boc sn07009 I bought new in 1985 I was working with a rep named Wilson but I get no response I need wheels and drawer guides . for the top box
my phone is 925 680 XXXXX I bought this box new in 1985 from a dealer named rudy
rameraz in concord ca
My son In LAW
Has a contract for the purchase of automotive tools from Matco Tools
He was working as a mechanic for
ONEILS
GMC
of Warminster Pa.
He advised all that he had found a job
At twice his current salary.
Including his
MATCO TOOL VENDER
Daniel XXXXan
Authorized Distributer of Matco tools
Business phone (215) 738-0698
Mobile phone (215) 738-0698
Without legal and formal
Notice Mr Daniel XXXXan Did Go onto the
Property of
ONEILS GMC And into the
TOOL storage box of My Son In LAW
Removed Matco Tools That were.
Under A purchase Contract
Further when my son In LAW
Questioned this act of theft of property and unlawfully Tresspass onto
ONEILS GMC
Intent to remove Items of Value
Without law full purpose from the Property of A Person in under Contract
And then Demand full Payment of Said
Contract Because my Son In LAW is
Getting a better paying lob
And the justification is that they are afraid
My son In LAW will no longer pay his Debt
Is A theft
And also slander of his good name and reputation
I demand that this person be fired for cause
And prosecuted for theft and slander
The company and Supervisor should be fine and held accountable for failing to properly
Train theyer Employee’s
Further ONEILS GMC
SHOULD BE held to answer as to why it
Did not protect the Property of this Employee
That is while some one leave his property
On the property I’ve his Employ
He has the wright to peace safety
And happiness
That no person without a signed
Warent for search
Discribing all items to be seized
And must be accompanied with a court order And the police and or sheriff
Given a copy to the party in person
ONEILS GMC HAS NO LAEFULL authority
Over My Soninlaws property and all must be done by Due Process of law
All here in is true and Correct
And I DAVID J ROSS AFIX
My phone Number as
My signature and that I am Aware of the penalty of makeing unseen statements to authorities 215 307 XXXXX
David J Ross PHILADELPHIA pa 19125
Hi David Ross the same happened to me here in Virginia. Jason Sine matco tool distributer went into my locked Box when I wasn’t there when I have not been late on a payment to him. He took the tools and demands full payment. Did you get anywhere with this? What do I need to do? Breaking and entering was illegal I thought. If I did something like that there is no doubt if I would be sitting in jail for it.
Hi there. This message is for Timothy Gilmore.
I have been dealing with an issue with one of your employees in Newmarket Ontario. I have been a customer of Matco Tools for over 10 years now and have never been treated so poorly from your staff. The service rep. took my quarter inch Matco impact driver in for warranty replacement back in November 2016. From which point he continually avoided me, refused to return my calls and texts in regards to status of my tool and whereabouts. I then pointed in the direction of Craig Telefer (District Manager) to handle this matter promptly. I emailed him initially in March after Brent (sales rep) went missing. Craig has not been responsive and has failed to rectify the issue. It still remains unknown to the whereabouts of the product I purchased from matco for $400. I am now looking at you to resolve this issue and reply promptly.
Should I not hear from you or the COO or the CFO, I will take this one step forward and report you to the BBB (Better Business Bureau).
This lack of communication and customer service and willingness to stand behind the products that technicians rely on for their livelihood is unsatisfactory and the last Matco tool I will ever purchase.
This message is directed to Timothy Gilmore I PURCHASED A MATCO SCANNER (THE MAXIS 2.0) BACK IN 2014 AND WAS TOLD THAT IT WOULD COMMUNICATE WITH ALL MODULES THAT WAS A LIE AND IT WOULD HOOK UP TO A PRINTER ALSO NOT TRUE SO I RETURNED THE SCANNER WITHIN A WEEK AND PURCHASED ONE THAT WOULD DO WHAT I NEEDED IT TO. NOW IT IS 2017 AND I JUST RECEIVED THE FIRST BILL FROM MATCO SAYING I OWE THEM MONEY FOR THE SCANNER I TURNED IN THREE YEARS AGO SO I CALLED TO FIND OUT MORE ABOUT WHAT WAS GOING ON AND I FOUND THAT SOMEONE OTHER THAN ME HAS BEEN PAYING THE BILL THAT WHOLE TIME I WAS UNDER THE IMPRESSION THE CONTRACT WAS CANCELLED SEEMS HOW I NO LONGER HAVE THE SCANNER AND GAVE IT BACK TO YOU GUYS. SO I CALLED MATCO UP AND THEY TOLD ME I OWE THEM MONEY AND THAT THERE WAS NOTHING I COULD DO I HAD TO PAY IT SO I ASKED TO SPEAK TO A SUPERVISOR AND CHANCE MICMILON SAID NO HE ALSO THREATEN ME AND SAID MY SOCIAL SECURITY NUMBER OVER THE PHONE PRIOR TO ASKING ME ANY SECURITY QUESTIONS HE IS A VERY RUDE EMPLOYEE OF YOURS AND I RECOMMEND TERMINATION IT SEEMS HE HAS NO IDEA WHAT THE FEDERAL FAIR DEBT COLLECTIONS PRACTICE ACT IS AND THIS HAS BEEN ONE OF THE WORST EXPERIENCE OF MY LIFE I WOULD LIKE TO TALK WITH A SENIOR MANAGER OR SOMEONE HIGHER UP ABOUT MY SITUATION BEFORE I CONTACT MY ATTORNEY BUT ITS YOUR CHOICE SEE YOU SOON
The Employee you are referencing is named James MacMillan. I spoke to him briefly today and he is indeed rude and unprofessional. I asked to speak to a supervisor too and he said no and offered no help. I got so frustrated, I simply hung up. But so is Susan and Cathy. It seems the culture at Matco Tools stinks. So far all of the employeres I’ve encountered have no customer service skills at all. It is obvious they don’t care if Matco Tools stays in business at all or not. I was simply trying to pay my son’s bill while he was out of work and was treated very poorly by just about everyone I spoke with. I agree James MacMillan should be fired along with a few others.
I have been a regular at Panera Bread since 2000. However for the first time , I got deliberately BEVERAGE POISONING by a waitress by the name of Ashlee in Oklahoma City – PANERA BREAD CAFE #2831. Ashlee deliberately put some liquid in my favorite drink : Large Iced Green Tea. I felt so dizzy , I had to puke everything in the bathroom. People like Ashlee must be locked up in jail. Beware of Ashlee of Panera Bread OKC !
We are currently investigating the matter on why Ashlee did such a criminal act . There is a strong possibility that THE FILIPINO CRIMINAL WHO FAKED HIS DEATH CERTIFICATE BY THE NAME OF JOSE LUIS ” Jo ” VILLANUEVA IS BEHIND THIS CRIMINAL ACT ! WE WILL GET TO THE BOTTOM OF THIS CRIMINAL MATTER THAT DESTROYS THE IMAGE OF THE AMERICAN RESTAURANT BUSINESS !
Signed.
Gavin Bautista
Managing Partner
Midwestern Business Advisors
405.792XXXXX
This message is for Timothy Gilmore CEO as of 3-16-2015 our shop has been trying to get a matco tool truck to the shop. We have spoke with Mr. Jaysen McGlade not only by phone but in person when he shows up and all he has done is feed us lines of bullsh*t about when we may or may not get any service in this area. I have been a master tech for over 35 years and never had such bad service from a matco rep. EVER. Please contact me by E-mail or by phone at 419-290-XXXXX cell no. Thank you very much!