Long John Silver’s was founded in Lexington, Kentucky, in 1969. The company operates a chain of fast and casual seafood restaurants. As of 2011, the company operates as part of LJS Partners, LLC.
Early style restaurants were known for their Cape Cod style buildings and blue roofs. Interiors featured items such as wooden ship wheels, floors that looked like gang planks, thick ropes, nets, and sword shaped door handles. The name of the restaurant, hence the style, was a pirate theme, after the novel Treasure Island.
Today, the company has 1,200 restaurant locations worldwide and employs more than 8,400 people. Long John Silver’s was once part of the Yum! brands but was sold to a group of franchises in 2011.
Long John Silver'sLong John Silver’s was founded in Lexington, Kentucky, in 1969. The company operates a chain of fast and casual seafood restaurants. As of 2011, the company operates as part of LJS Partners, LLC.
Early style restaurants were known for their Cape Cod style buildings and blue roofs. Interiors featured items such as wooden ship wheels, floors that looked like gang planks, thick ropes, nets, and sword shaped door handles. The name of the restaurant, hence the style, was a pirate theme, after the novel Treasure Island.
Today, the company has 1,200 restaurant locations worldwide and employs more than 8,400 people. Long John Silver’s was once part of the Yum! brands but was sold to a group of franchises in 2011.
Received my order and started off to work. Glad I checked it at a light. Ordered 2 fish/fries combo. What I received was 2 pieces of raw fish and some left over batter in the box. Turned around to go back and was treated like sh*t. Watch an employee doing debit cards and picking fries up to place in orders with the same glove. Disgusting to say the least. I left and was out $8.10 and no food. I will never go back to any of their stores. Stay away from 725 W. Southern sve Phoenix Az.
I just visited the LJS in Staunton VA. This restaurant has been cLosed due to a fire & has recently reopened. I decided to go today as the line for the drive thru had approximately 10 cars. I waited at the menu board & no one came on speaker to tell me they would be with in a minute. So after two cars ahead pulled away I assumed(yes I know that makes me an a**) that the speakers were not working so I pulled towards the window. When I explain that no one answered at the speaker, I was told she could not take my order at the window. I had waited in line for over 30 minutes (with only 10 cars which is not fast food). I was really disappointed they were not willing to help. I have always enjoyed the food but it will be a cold day in H*LL before I go back. I will also let everyone know of the poor service.
I had the misfortune at working at Lewis and Rankin’s Charter Foods outlet 31551 in Cookevile, Tn. I reported a nepotistic team for not making an order prior to close to the driver of a food delivery auto, and asked her to contact corporate. This, after a report of nepotism resulted in a very unwashed, foul team washing up due to discussion between Connie Lamb and Lewis/Rankin. I have purchased food at this restraunt and feel embarrassed to have been fired for three write ups in one day cited on a letter of seperation penned by Jamaree Hughes. My W2 still has not been sent. I am unsettled by the unusualy sexual, and racial nature of what I endured for ten short months at Long John Silver’s Seafood Restraunt prior to gross misconduct termination. My thoughts are that Lewis purchasing a breakaway clubhouse from a trusted name brand do not qualify him for leadership.
Went to Long John Silvers in Sharonville Ohio on 1560 kemper Rd store 31170 and ordered a shrimp rice bowl. It had 2 shrimp in it. The picture on the menu board of the item had 6 shrimp. I also ordered a family size hush puppies and did not even get them in my bag for $3.49. The 2 piece chicken was dry as could be like it was setting out under a heat lamp forever but it was lunch so i am figuring it was leftover from the day before. The very small cole slaw for 2 dollars was good. I did not have time to go back to store and don’t live anywhere around it as I was at a business meeting and I was upset and did not want to cause a situation.
Needless to say I am very upset and disappointed. My ticket # 1075 on 10/28/2020
Would like a refund and response.
William Voll
513-777-XXXX 0r 513-668-XXXX and bvoll@ zoomtown.com
you need to send a under cover person to florida off of 75 to rt 70 the people fl its so bad , please help i went today ask for a fish and shimp platter and two fish platters they ask me 6 times my order i got upset but they were vvery rude to me what the hell goingon there the store is in bradenton fl state rt 70 off of 75
On 11/11/19 I ordered the Veteran’s day special, 11 fish for $11.11 as advertised. I gave my credit card which was taken to the drive through window section. After my credit card was charged, it and my receipt were brought back to me. I realized I was charged ($22.99 – $11.00 = $11.99) $11.99 instead of the advertised $11.11. I brought it to the supervisor’s attention. He got out his calculator and agreed I was right. He stated he was ringing it up the way he was instructed to ring it up. He said he had been doing it this way all day and implied he was going to continue ringing the orders up knowing he was overcharging 9%.
This is not the first time I have seen weird math at Long John Silvers. My question is if this is going on nationwide?
I placed my order in drive-through at 5:47 PM last night at the North Valley Mills Waco Texas location. I ordered a 2pc fish meal with one side (coleslaw) drink was Pepsi.. There were three cars in front of me. By 6:15 pm. only two of the cars had moved and I called the store to talk to the manager as I couldn’t get out of drive thru. She told me She was sorry because they had two large family meals to make Asked me what I ordered and told me mine was next that it was already ready being bagged up. I told her I wanted the one 800 number to corporate, her response was “I apologize and could get me something for free, dessert perhaps.” My response was no thank you , I want the 1-800 number instead and I hung up my phone to try to call my instructor as I was supposed to be in class by 6 PM, doors close us out and marked absent by 6:15 p.m. and I had two assignments to turn in. I got to the drive thru window at 6:26 pm and Had my video turned on so I could prove this to my professor. I did ask for the one 800 number and the girl called to the manager and the manager told me I could get it online. I did notice that the one girl was running the drive-through in the front counter simultaneously. They forgot my coleslaw by the way. I’m not asking for anything free but this was an insane amount of time to be waiting in the drive-through. My receipt shows 5:47 PM my order was placed in my video shows me receiving my food and talking to them about the one 800 number at 6:26 pm. Cars were honking it was crazy. You might want to talk to them about hiring enough staff to accommodate the needs of the restaurant.
something happened to the LJS store in ft wayne off of bluffton rd. They’ve changed their fish to a flat, thin piece of nothing.. I picked up a piece and it didn’t look like anything was inside that’s how bad its gotten. It looked like coating minus the fish. A few years ago it was nice n thick and many years since. they sue to use cod and were using something else but atleast it was still thick but now its a joke. I cant believe how flat it is like flank steak beaten flat. Come on don’t ruin your great quality over some greedy few extra cents cheaper flattened fish…very disappointed, I don’t know if their all like this or just the one store in Ft. Wayne, off Bluffton rd.
I would like to know why there is only one Long John Silvers around me within 40 miles. The Davenport and Muscatine LJS is closed!! This is an injustice to everyone that loves LJS. I want one at least 30 miles like Muscatine, Iowa City or Coralville so I don’t have to go to Cedar Rapids Iowa for it.
We are having the same situation in New Orleans. Why the hell do we not have our favorites fish restaurant here!!!!!!!
Today I went to my local LJS. The service was excellent. My comment is in regard to the green beans I ordered as my side dish. I had the grilled salmon and the green beans. That is all I ordered due to gastric restrictions. I was disappointed in the green beans as they were loaded with pepper or something else hot and I was unable to eat them. Do you ship pre-made vegetables with seasons to your restaurants? If you do, I would appreciate ( and many people like me would appreciate) having foods that have no spices or oils added. I have supported LJS for many years and hope to continue to eat your fine food if it is adjusted for the many people like me who have health issues.
Received LJS gift card, checked with 5 local locations and none accept the gift card. It seems that the only place these cards can be used are at LJS owned locations and not at any franchise location or dual branded locations such as LJS/KFC or LJS/TACO BELL. Checked corporate website and could not find a list of corporate owned locations. Read this website and it seems like most if not all locations are poorly run and maintained. This certainly looks like a corporate scam. Market and sell the gift cards, then refuse to honor them. Pocket the money, 100% profit.
long john silvers in Cleburne tx. is awful. nasty food. it was greasy and fried to long. bathroom is terrible. didn’t even want to use it. nasty place. needs work. Use to be a nice place. I use to love eating in there. please work on this place.
I had eaten at the Long John Silver restaurant in Lancaster PA on Rt 72 many times in the past, and was generally satisfied. But the last two times I went there the service was extremely poor. It took more than 15 minutes to get two simple tacos. It’s not that they were busy; there were only four customers in the restaurant at the time. One of the kitchen help kept coming over to me, apologizing and assuring me that my food would be brought soon. The time before, I just figured they were having a bad day because some employees didn’t show up for work. But when I went yesterday, it was the same song and dance. I will NEVER AGAIN go to a Long John Silver restaurant. I predict that
this restaurant will be closed in a month or less. I have heard nothing but complaints from other customers about this restaurant. So add my complaint to the list. You need to fire the employees that work there now and replace them with competent workers before NOBODY eats there again!
On July 21st at 5:14 PM I placed an order of Fill up Box of chicken for my husband and I ordered Fish and Shrimp and more, all of this to go. My husband was satisfied with his meal but not me. I could only eat one piece of fish, I choked down my shrimp and could not eat the hush puppies at all. The fish and shrimp were so tough and the hush puppies were like rocks. I figured at this time of day the food would be freshly cooked. This had to be setting all day to get as tough as it was. Restaurant #F l86001 Ticket #2975. On top of that, there is a coupon in our order for a free chicken sandwich. Who are you kidding.
2840 W 26th Street
Went to LJS 7-21-2019 . Waited at the counter , the young lady was in the kitchen area sweeping the floor . She says ” I’ll be with you in a minute ” We wait , the line grows , 3 minutes go by …. all the while she smiles thru the open window area at us . ????
We leave . They had been open less then an hour , how dirty was the floor ? Had it not been cleaned the night before ? And to top it off …. there is a sign that says ” the Air conditioner is under maintenance ” The Weather in Erie this weekend reached 90-93 . The TV advised people to stay cool & inside if possible . Long John Silvers FAILED in every way possible today !!!!
I visited Long John Silver, 4301 Dale Blvd. Dale City, Virginia. They were advertising the All you can eat Sunday includes Fish or Chicken with Sides & Hushpuppies. The meal itself was great, Hot and Tasty, but I love the slaw, fries, and hushpuppies, whenever I visited LJS.. When I went back to get my all you can eat, I was told I can only get fish, by the Gerald who was the person providing me service. There were other customers in Long John Silver at the time, who attempted to get sides with their All you can eat and were denied also.They refuse to honor their advertisement. I was more upset to the fact that a few of other customers where Senior Citizen.
Receipt # 4546 dated 5.25.19 store 7857 time 6:17 pm addition # 7857 4 873 4546 $17.13 Auth code 081855
I am so disappointed in the service from this location we have eaten there for years and will continue to do so no matter what your response might be but you do need to know that there were little or no staff to help the customers 0 our dinner was left on the shelf for 19 minutes before it was brought to us and of course it was cold we were never offered the senior discount and trust me at 70 years plus I asked for lemon and hot sauce again the young man took 9 minutes to obtain these 2 things before he brought them to our table – wow we experienced a very bad evening with Long John Silvers and it is one of our favorites. I would personally like a full refund due to the fact that we threw most of the food away because it was cold and also a coupon that may convince us to try your restaurant again
Once again I visited this store and when I got hime my entire order was not there. I contacted the store ans they are sending me coupn for 2 sides. This has happened almost everytime I got to this location and 2 free sides is nog enough compensation when it happens constantly. this store put a bad mark on all yur locations. I believe that a free meal would be necessary to compensate for continuos shortages on meals. The store is located on North
center Ave Somerset and is a KFC/LGS location 3j625261. You can check your past records on this location as I have reported them many times. I would appreciate a rrsponse from corporate.
Explain to me a few things….store number 70045 marion ohio….how does a manager stay on the clock and not be at the store, have another employee clock her out….how does this same store manager open on easter sunday and leave….leaving the back door to the store open with not one employee there so the cook can get in for who knows how long…safe open friers on….how do employees go to this same store manager the district manager and his boss telling them of employees stealing out the drawers manager taking 70 of food out the door voiding the transaction instead of paying for it…has an employee snorting cocaine in the womans bathroom…wtf is really going on….can we say people covering asses….how is this not a problem…how does this manager named tammy still have a job…how does a district manager know about this and still chooses to do nothing….good job ljs
My son and I visited the LJS in Brooklyn, Maryland (32670) today to enjoy the AYCE special they had. I googled stores near me and this is the closest one to my house. Consequently we drove 15 miles for dinner. We arrive at this location and they inform us they do not do the AYCE special, it is only for stores that are LJS only and not combined with Taco Bell. I ask for the manager and show her the ad on your website and that I was directed to this location. No where on the web site does it state that it is only good at certain locations. She was like oh well we don’t do that here even after I told her where we drove from. I work in the customer service business and the actions and behavior by this employee were very disrespectful towards your companies service. I tried multiple times to email the corporate office about this issue and each time I punched in the stores number it stated that the store number I provided would not allow me to continue. I hope that someone at LJS reads this and responds to me ASAP. Very unhappy about how the whole situation was handled.
Today April 12, 2019 we visited the Long John Silver’s in Santa Fe NM between 11:30 and 12 noon, It was very busy inside but we were very disappointed because our meals were cold. I ordered the 3 piece chicken, fries and corn ( I believe it was a N0. 6 not sure and we threw our receipt away) my husband ordered the 2 piece fish plate with coleslaw and fries, the orders came out very quickly but were cold I assume they made a lot of everything to be ready for the lunch crowd but the food we order shouldn’t be cold, customers pay to have a decent hot meal, last time we go there.
I had an spider inside my box after eating just one piece of fish… JUST DISGUSTED!!! I will never come back to that Long John Silver’s.
Im 67 years old. Have been MANY times to different LJS locations in my life.
I have owned and operated (5) Five Profitable Businesses in my lifetime and eventually
sold them as I grew older.
Went to another LJS today, 9-5-2019 and once again became VERY disappointed with
them. It is Hard to believe that a company that’s been in business as long as LJS has
been, can and does continue, to maintain the Poorest, Nastiest, Filthiest Half A** operation as LJS does.
To begin, They Specialize in COLD FISH, served from filthy kitchens. The FLOOR is so Greasy and Nasty you can barely Stand Up without holding on to something. A person
employed there came out from the Kitchen area, with a MOP, that looked as though he
had been cleaning up a LANDFILL with it. Filthy! Proceeded to swab the Nasty Tile Floor and it became even SLICKER. “I” would have FIRED HIM……!
I went to the Restroom, to wash my hands, and the DOOR to the restroom was SLICK and GREASY also. No SOAP available to wash with. Restroom in the same pitiful condition as the rest of the Facility. It needs ATTENTION!
A young lady came by my table, requesting if everything with my meal was O.K.?
I stated that as long as LJS has been in business THEY KNOW not to serve “COLD, Sitting under a Light Fish”, to customers. She apologized and replaced my fish. I mentioned to her about how SLICK the Floor and Bathroom was, and she said she was from another store, but would let the Manager know……
It just Baffles me, as to how a Business in todays world, operates a facility under these terms and conditions……
NOW let me also state, this is NOT THE ONLY STORE LJS HAS LIKE THIS !!!!
Im going to name the (2) two, that I have been to within the last 3 weeks……
FILTHY, NASTY, SLIMY UNPROFESSIONALLY OPERATED and EVIDENTLY DON’T
CARE…. They are: Store in OAK RIDGE TN, on the By Pass Turnpike. This is the store I have written about today.. The other location: is located in HARRIMAN, TN on
U.S. 27. The same written story today, COVERS their location as well.
Even the OUTSIDES of BOTH LOCATIONS need maintenance, Cigarette Butts and
Trash picked up, just absolutely PATHETIC.
I am even considering contacting the local Health Dept. The Licensing Dept. as well
as Local TV stations in KNOXVILLE…..P I T I F U L……
BAD BAD BAD SERVICE AT 1100 OLD SPANISH TRAIL HOUSTON TEXAS
Why did you close all of your Long john Silvers locations in Amarillo, Tx? Please bring them back…
My reason for writing is to tell you why I no longer will see your advertising on Fox News. They have denied a judge the right to her opinions and removed her from the air. Yet they will let the hate-filled speech of the woman she spoke about to continue to be followed. I do not plan to watch Fox News until it comes to its senses, and I want the advertisers to be aware of not just my decision but others like me.
I went to long john silvers in Newport Kentucky. Ordered my food got home half of it was wrong the other half the chicken was nasty looking. I called to complain and to see if I could have them remake our order. The lady comes back on and tells me she cannot remake a20 dollar meal. Then I said well I want my money back or my order remade. She cussed at me I then go to tell her I decided to give them one chance as there store was nasty and dirty the last time I came there. She then was still very rude to me. And I didn’t eat any of my order just threw it away. If you can do anything about this store or replace my money that be great. Thank you.
On Saturday, March 2, 2019 I visited your location at Raceway Plaza in Heidelburg, Pennsylvania. It was clean and nice looking. The employees were polite and helpful. The food was very good. I plan on going back on Sunday. Please, inform your franchisee that they running a very nice restaurant. I rang the bell when I left.
I visited your Long John Silvers location in York, PA (Loucks Road on Rt. 30) on Saturday, Feb. 23, 2019. This location is a combination with a Kentucky Fried Chicken restaurant as well. The entire experience from start to finish was just terrible. I understand that the time of day that I visited is typically busy, about 12:10 pm, but the scene inside was unacceptable.
As I was entering the restaurant, a patron was exiting and looked at me and said … “You do NOT want to go in there … it’s crazy!”. I should have listened to her. The floor was dirty and looked like the place needed a good cleaning. The line to place an order was about 10 people long and it was not moving. The crew behind the counter basically consisted of one very young man that seemed very frazzled trying to take orders. He did not have a good grasp of the task and looked very unsure of how to take orders as well as use the register. The crew filling the orders were complaining among themselves and kept telling the young man that they were out of fish and chicken and that it was “cooking”. Once it was finally my turn to order, I gave the young man my order but had a lot of doubt as to whether he was fully understanding my order. He rang it up and I proceeded to use a $15 gift card to pay for the $15.89 order. (I was planning on paying the remaining 89 cents with cash). The gift card declined. We tried it several times and he said he had no idea why it would not work but did not offer any other remedy. I then tried a second $15 gift card that I had that was still attached to the cardboard backing from the store… it too DECLINED. The line behind me was getting ugly so at that point all I could do was use my debit card to pay for the order. Again, the young man just shrugged and said “sorry”. While I continued to wait for my order to be filled, patrons began coming in from the drive through, screaming at the crew that they had been in line for almost a half hour. At this point its 12:30 pm. I had been standing there for 20 minutes. My daughter came in from the car with her 17 month old son, exasperated that it was taking so long and went to the restroom to change his diaper. She came out of the restroom and said it was absolutely disgusting in there and smelled like human waste and would NOT dare change his diaper in there. At this point the young man behind the counter remembered I was still standing there waiting for my order. He asked me 2x what my ticket number was. He said he would fill my order himself (which obviously he does not do or know how to do!)… he then asked me for my paper ticket so he could fill it vs. looking at the board the crew uses internally to fill the orders. He handed me my food in a large bag and I had to ask him to give me my paper receipt back as he had already forgotten he had it. I asked him very sternly to verify for me that my ENTIRE ORDER WAS CORRECT IN THE BAG. He said, “yes, I packed it myself”. I should have opened it and checked personally but I could feel the pressure from the long line behind me to get moving, in addition to my daughter urging me to get the heck out of there. We left, vowing never to come back to that sad location. I got home, opened my bag and gee…… no sides were in the bag that I paid for. No mashed potatoes and no cole slaw. Thanks Long John Silvers…. you managed to make an already bad situation even worse. You need to do some clean up! And by the way …. after doing some checking I found out that Long John Silvers Gift Cards cannot be used at combination KFC/Long John Silvers locations. Thanks for the inconvenience!
I visited a LJS restaurant in Matteson, Il. with my wife today. We were “taken care of” by a young lady who had a terrific attitude. While conversing with her she mentioned that the job had changed her title to waitress. I asked her to explain what that meant. She said that her $10/hr pay rate was lowered to $4.50/ hr. because she, and all others in that classification, were required to do duties of a waitress to earn tips. She also informed me that now only one waitress was allowed to work the counter, along with the manager. The problem as I understand is first the one waitress is expected to take and prepare orders as well as work the dining room. The other problem is LJS has never informed the customers of the change, so therefore none of them leaves tips. Obviously this is a premeditated move to cut costs by having one person do the work of two or three. I myself will never eat at any LJS and I have not stopped informing as many people of the sham that is being played on their own employees. I am telling as many people that will listen not to spend their hard earned money with someone who is robbing the workers of their ability to provide for their families. LJS should be ashamed of themselves, but I’m sure they are not. I also intend to relay this same message to a local newspaper. This will undoubtedly open the eyes of someone that will investigate this possible illegal move to get what looks like free labor.
Dear sir or madam I am writing you to say my wife and I loved you g to your place to eat . Bu t there isn’t one in Tucson is there a possible way to bring one back to Tucson Arizona thank you
My name is Derek Steele I work at store number 31548. Have not received my w2 my boss Sharon has put in or tried to enter my new address which is Edmond Oklahoma 73012. I have been trying to talk to someone that can let me know where my w2 is. The store is located on 122nd and Penn Okkahoma.
Hi my name is Jennifer Aaron an ex employee of store 70072 Roswell nm I worked 2017till 2018 I am curious about my W2 I signed up initially electronicly will I still receive it the same way ? I still have my log in info .I’m no longer at the address on file of it can please be emailed to me if I don’t receive it electronicly .ThAnk you I hope to hear from you soon
I printed 2 current coupons for $2 off per platter to use on 2 platters for husband and myself. It expires at the end of January 2019. The platter included 6 shrimp, 2 fish, 2 sides, 2 hushpuppies and a “20 oz. soft drink” for $10.99. The cashier Ciara C advised I could not use the coupons if I was getting a soft drink? The advertisement for the combo was located in the corner of the store upon entering the restaurant. It listed a drink. I showed this to Ciara C. There were no limitations listed on the coupons. She refused to give us the beverages with the coupon. This was at Store # 70015 located at 1005 Latrobe 30 Plaza, Latrobe PA on 1-11-19. The store phone number on the receipt is 724-539-7875. There is also another number on the receipt #70015 3 4798 3616. I think Ciara C is mistaken which made our dining experience at LJS less than favorable. Also, The store is very filthy to be serving food. It needs cleaned top to bottom.
CONTINUING FROM MY LETTER ABOVE————————— I DONT KNOW WHO THE MANAGER IS,BUT YOU NEED TO DO A COMPLETE SHAKE-UP THERE STARTING WITH YOUR EMPLOYEES ON UP.IT,S YOUR COMPANY,AND IT,S A SHAME THAT YOU WOULD LET IT GET THAT BAD. SOMEONE FROM CORPORATE SHOULD MAKE A SURPRISE VISIT TO SEE WHAT A FILTHY PLACE THIS .
I VISITED YOUR STORE ON JONESTOW3N RD. IN HARRISBURGT,PA.17109 ON FRIDAY DEC,21,2018 AT ABOUT 2;00 PM. I ORDERED 2 FISH FILLETS AND 2 SIDE ORDERS THEN WENT TO SIT DOWN. I USE A CANE TO HELP ME WALK SO I AM VERY CAREFUL.THE FLOOR WAS SO SLIPPERY THAT I COULDN’T USE MY CANE WITHOUT IT GOING FROM UNDER ME I WENT TO GET THE VINEGAR ,THE BOTTLES THAT I TOUCHED WERE STICKY AND FILTHY. WHEN I COMMENTED ABOUT THE FLOOR BEING SLIPPY,THEY JUST LOOKED AT ME ,NOTHING BEING SAID.WHEN I ASKED FOR A TAKE-OUT BOX,THE GIRL POINTED TO THE COUNTER AND SAID;IT’S OVER THERE’ —THE BATHROOMS WERE FILTHY ,FLOORS WERE FILTHY, AND THE SMELL WAS TERRIBLE.A PATRON COMMENTED ON THE BATHROOM,AND THE 3 OF THEM JUST MADE A FACE AND BRUSHED IT OFF . NEEDLESS TO SAY YOUR FISH IS DELICIOUS,BUT I WILL NOT EVER AGAIN GO THAT RESTAURANT AND I WILL TELL EVERYONE THAT GOES THERE ABOUT THE CONDITION OF THIS. I WOULD EXPECT A REPLY TO THIS REPORT,PLEASE
There’s an LJS in the Houston area where internal controversies run ineffectively on a continuous and consistent basis for the past two months. Despite my efforts with deescalated co-worker conflict techniques and several conversations with RGM including written documentation, there continues to be this blatant disrespect and dereliction towards LJS Policies and Procedures. Unfortunately, situations are escalating out of control at a rapid rate!
I’m concerned that my exposing of this aggressive behavior will have adverse effects which included retaliation. According to the RGM anyone attempting to complain on VOC Website or any other media WILL BE TERMINATED instead of conflict resolution.
It is with great displeasure and fear while posting this message. Ho
We used to have a LJS restaurant in Montgomery but it’s been closed for years but it is still listed on your website. I wish you still had a store in Montgomery – Capt
D’s has a monopoly and I, for one, have always thought LJS was better. Maybe yo should consider another store here but in a different part of town – – specifically the East side.
Col. Zannini
We were at the Maumee OH store drive thru on 9-30-18, ticket 2857. We placed outr order at 5:13. No one came to the drive thru window until 5:45. They handed us our food. We handed them money and they said umm, thank you. We had to tell them we hadn’t paid for our food yet. Customers were coming from inside the restaurant, telling us to leave. No employees and manager had her kids behind the counter with her.
Ordered food in San Jose line person when into her purse got things out gave it to a person on other side of counter and she did not change her gloves. When we asked her to change her gloves she rolled her after that we asked for a manager she rolled her eyes and walked off. Then i asked for manager and after having to ask multiple times was told they are not here she even had little child at register taking order child that’s correct 8:55pm San Jose KFC long johns All tables dirty coke machine a mess condiments dirty as well
My husband went to LJS in Greer, SC on Wade Hampton Blvd. He had coupons that we got off the website. He ordered the coupon meals, but the cashier and manager had no idea where the coupons came from. When my husband took the bag and left, he said it felt ‘light’ so he opened it up and found that THE FISH WAS NOT PUT ON THE PLATTERS! The place was filthy; my husband said, “good thing you didn’t go with me, you would never eat there, and we are NOT going back!”
to you last weekend the wife and I ate at longjohn in Vandalia ill had always loved eating there .we where really not ready for it .we get there the place smelled like bad grease set down window sills full of dead bugs spiderweb there also . bath room bad place needed a good cleaning a a little paint.do you ever update the places or just pocket the money and never fix it up hope this helps did love it long ago thank you for your time
I lived in Louisville for 25 years and enjoyed Long John Silvers. Now living in Middleburg FL near Jacksonville. There are no Ling John Silver Resturant’s in our area. None in Duval, Clay or St Johns County. Closest Resturant to us is in Ocala FL. PLEASE PLEASE PLEASE open a Resturant in our area. Middleburg FL is a booming area & a site is being developed across from a new huge hospital & professional building that would be an ideal location for a Resturant.
I can’t believe that my wife has two times in a row has gone to LJS on Twin Cities road in Galt CA, and got this reply. Sorry, we are out of Shrimp, and fish. But we have pot pies, and chicken.
What sort of business is this? Very, Very disappointed at the service. Fire people there please, as this is not what the service I expected
Can’t even fill your menu? What a disgrace. You’re losing more, and more customers every day with this service.
the reviews say a LOT about how corporate trains, manages, responds to comments. this is very sad and I am sure that you may not even read/respond since what I see across the country shows that you really do not care. WHY NOT???? you probably make good salaries, get perks and profit from the labor of others but not willing to do what it takes to make GOOD BUSINESS SENSE. Maybe you should have been one of the companies that were featured on Undercover Boss. Those folks were rich and very few could function in the work environment and knew very little about business operations, customer service, quality performance. How sad. Exactly how are the ‘big office’ folks chosen? I have sent you a message regarding the store in our town of Pampa, Texas and would like to hear back from you. We are willing. ARE YOU?????
so I went to the long john silvers located 603 32nd ave council bluffs store #31150 at 10:29pm as we pull up to the drive through we ask if they where still open the lady said yes so we ordered the 12p family meal 6 chicken planks and 6 fish fries slaw and 12 hushpuppies well the lady said that it will take 10 minutes but she said it like its goanna take ten minutes so basically leave that’s how she treated us so we said its ok we can wait so we waited thinking everything would be fresh well I get to my room which was like 2 minutes away or less and there is only 8 pieces4 chicken and 4 fish and 9 hushpuppies the food was so old and it seems like the re dipped it on hot oil to warm it up it was a mess nasty nasty old food even the hushpuppies where old so I call then the lady tells me can you call tomm so we can make it fresh then and I said to her why would you tell me it was fresh when it was not I was so mad any way so I told her I would call the next day next day I called around 2 pm and told her I would be stopping by around 5 30 to 6 pm as I was busy she said that’s fine just call me 1o minutes prior btw her name is Christine so I told her that I would show up and the order could be made as I wait so I finally come by the store and I tell her that I’m there to get my order I also told her if she could just make it all chicken because the fish from last night was so gross and I just did not feel like eating fish then she said NO I can only make exactly what you order after all the hell she put me through by giving me old food and making me come back the NEXT day she could not just give me all chicken any way I told her just give me my money back and give me your boss number and name well she gave me Troy as the name and a incorrect number on purpose I’m still trying to get a hold of them but I have not been able to talk to him I am very disappointed I have to give this restaurant a -10 not only that when I was there to pick up my order there was about 3 customers mad as well !!!
The Long John Silver location in Lawrenceville, Ga. is so dirty we will not go there anymore. When it rains there are buckets sitting on the counters to catch the rain from the leaking ceiling. Something needs to be done about this. It is not healthy or safe to eat there. From the previous comments from other people all across the country I wonder how you stay in business. I did not see a single good comment about your business. Why don’t you do something?
I get fish from the local Long John Silvers sometimes even though it is miles out of my way. I am writing about the one in Albuquerque at 4720 San Mateo. Today I went in and got 3 pieces of fish to go; this time the pieces were smaller than normal but seemed to be cooked the same length of time. In other words–overcooked. They were dry and hard as well as being 20% smaller. Seemed to be all new people there also. I can understand raising prices when you have to, but smaller portions that aren’t even cooked properly is how you will LOSE business, especially when it adversely effects the taste. You need to do something SOON. If I get the same experience once more I will no longer be one of your customers. Thanks.
Just got disappointed in our meal we ordered two meals no slaw or hush puppies and left out our two pieces of fish all I see in my box one piece of fish nothing else no fries either what kind of restaurant doesn’t pay attention to the customer orders I will never eat y’all food again just wasted?
I get horrible in service Salina,Ks.Often it is wrong and tonight when I was trying to get a
replacement the man was rude even though manager had told me to come back.
Well the one in altus oklahoma the general manger Patricia Shelby and the shift manager Sandra rant smoke weed and take pills while at work so it wasn’t a good experience
Please open a restaurant in/near Towson, MD !
My wife and I went to Long John Silver’s in El Cajon, California. The Store # is 31091 and the address is 270 Fletcher Parkway, El Cajon, Ca. 92020. The manager on duty was a woman named Jasmine. The overall experience was probably a 1 out of 10. To start off the store was in great disrepair. It needs a lot of maintenance, (woodworking and painting, etc.). There were huge potholes in the parking lot. We both went into the restroom to wash up before we ate. I had to get out of there fast because of the horrible smell. It wasn’t a fecal matter smell. It smelled more like a bad or old plumbing or a porta potty. I probably would have vomited had I stayed in there any longer. My wife also mentioned the same type of smell from the women’s restroom. The smell actually extended beyond the doors of the restroom.
Now, on to the food. My wife ordered the baked cod/shrimp platter. From her first few bites she was noticing that something didn’t taste right. My wife was trying different things to try to ascertain what part of the meal was the problem. She was wondering if the fish was not cooked all the way. It definitely was not hot. After several bites of the fish and eating 2-3 of the tiny shrimp, she couldn’t eat any more. She was feeling nauseous. She took the meal back to the counter and tried to explain that there was something wrong. The manager, Jasmine was very rude. She accused my wife of eating most of the food and then trying to get her money back. She said that she would re make the fish and leave the sauce off as that might may have been the problem. By this time, my wife was so sick that she could not eat anything else at that time. Jasmine said that we could get 20% off of our next meal. Are you kidding me! We would have to throw away a $12 plus dollar meal and only get 20% off on a later meal. What kind of customer service is that? Jasmine was very short with my wife and not apologetic in any way. She was more accusatorial in her responses.
Upon leaving the restaurant my wife vomited several times. She was sick for at least an hour after the ordeal.
I think that we should have at least been given a full refund for her meal.
Thank you very much for your time
Kevin and Debra Thornbloom, (619)258-0010, email kevinthornbloom@ gmail.com
I have been an employee of Long John Silvers in Edmond, ok Since April of 2014. Yesterday I was attacked By a Shift leader That has previously been arrested on the premises for Drugs. The dispute started over an incident that happened the previous Friday where I watched this same shift leader take a fifty dollar bill out of my register. This is not the first time my drawer has come up short when working with particular person. The Store manager is aware of this misconduct but has yet to seek disipilinary actions. I have been unsuccessful in trying to reach the area manager to resolve and discuss this matter. I enjoyed and learned a lot working for long Johns silvers. all in all it was a great place to work.
To whom it may concern.: I am writing for my dad who is an older gentleman, who doesn’t have a computer, and can’t hear good on the phone. Within the last month, my dad went to Long John’s Silver’s 2 different times and ate the fish. Both times he ended up feeling sick. He lives in Antioch C.A. He ate at the Long John Silver on 8th Street in Antioch C.A. Now, I am sure there are procedures in place with the time frame of when the oil gets replaced when cooking the fish. I don’t know if this restaurant is going by their rules or not. I think this place needs investigated to see if it’s even up to code. It needs a surprise inspection done. I know my dad will not go back to the restaurant in fear of getting food poisoning. Sincerely, his daughter .
The LJS store on 4th St in Lubbock Tx is a run down dump poor lighting ceiling tiles falling out and dirty floors and tables. I say this but the food has always been good when they have it to sell. Most time they are out of something like fish or coleslaw or clams, tarter sauce, shrimp sauce something minor like that. I get Coupons on my I-phone for deals on food but the last time I went in we were told they no longer take coupons on a phone and all coupons must be printed out. Not everybody has a printer hooked to there Smart Phone. Why is it I can go to concerts and fly on planes but can’t eat with a digital coupon.
Roger McCasland
Lubbock, Texas 79416
Unfortunately, we in the Macomb County area of Macomb Township, where there are more people, higher incomes and greater growth then any area that you can find a Long John Silver’s franchise now, do not have a location to visit. It is beyond me why a company would ignore such a hot bed of business such as Macomb Township, Chesterfield or Clinton Township as well as New Baltimore and Utica, Shelby and Sterling Heights? There is a massive growth taking place here with Cabella’s and now we hear Ikea is coming , no
LJS? This needs to change
For starters we were trying to order from Long John Silvers as the sign outside indicated this was where we were. There was no menu for LJS in the drivethrough. They told me I had to come inside to view the menu. I came inside and placed the order. Drove off and noticed no condiments at all. Came back to the drive through and requested the condiments. I had to ask for untensils and knapkins. We reached our destination in 10 minutes to find that the food was not only cold, there were no hush puppies in either meal. I did not have an issue with paying the $18.38 for the meals if they were quality food and were complete as what I paid for. No one there smiled, greeted us, said thank you or even offered to sell me something to drink with our meals while I ordered. Even when I came back for the second time through the drivethrough there was no greeting, apology or anything. All we got was (I guess it was a manager) asking the window employee why she was giving us condiments. He didnt look very friendly either. In fact he had a scowl on his face as if we were bothering him. This visit overall was a complete failure on behalf of this company. I am not impressed at all and may never return. I tried to call the location but the phone number listed is not correct.
Just had the family 8 piece meal, the store in Alamosa Co had no other sides than Cole slaw, and fries. The fish was non existent inside, all breading, in fact 1 piece had no fish whatsoever at the one end, almost half of the entire piece. It was pathetic, we had a coupon, and if the coupon was free we will never go again. Threw half the meal out.
no longer will pick up food from Long John Silvers. Went thru the drive…and order 1 piece of fish and 1 order of small shrimp. When I got the order, the food was no longer in boxes but put in the 1/2 size pouch that fries are put in. All the food had fallen out and was in the bottom of the plastic bag. Then to add insult to it, the cashier picked up the condiments with the ungloved had she had just handled money with and toss it in the bag on top of my food. I complained to the manager and asked that he replace the meal. He said that was how the were trained to do it and handle the food….he would not be able to replace the food.
So long Long Johns. I am calling the Health Department. The location was on Manchaca and Ben White in Austin, Texas
we would like a new Long John Silver on the north side of Sioux CITY Ia much in need of fast food or sit down restaurants we love the food but have to travel to far side of the city to eat there please consider one have a empty Pizza Hut building ready for you to move in…other fast foods are going to build there too
LJS Kissimmee, FL
I’ve been going to this location since the 1980’s with my Mother who is now long gone. We both loved the food there and she always considered it a treat when I would pick her up for lunch. Little has changed since. I don’t think a table or chair has been replaced in all that time. Don’t get me wrong, the food is still great, otherwise you could count me out. But really… this owner doesn’t go for spit and the place looks it. Soda machine has been broken for over 6 MONTHS, every table wobbles and chair holes are covered in tape. Condiment bar looks like something out of a 1950’s kitchen and not always working right. You couldn’t see through the windows for years as the insulated glass was fogged over. The sign in kiosk wasn’t working more than half the time and now they pulled it out all together. So what’s the point of all your club alerts if you can’t use them? I’ve lost all my credits and deals. EXTREMELY FRUSTRATING!!!! So why not eat my fish at home? I live over an hour away and I don’t eat and drive. If I had another location I would go there but I don’t.
I was wondering why we don’t have any long John silver’s restaurant in Scottsdale az.also why is it so hard to. Contact your Corp office by email.thank you
On February 21, 2018, I accessed the Long John Silvers’ website and printed a coupon to use for purchasing a meal at the local Oak Ridge, Tennessee, store. After arriving at the store it was pointed out to me that the newly printed coupon was obsolete, having expired on December 31, 2017.
How did I make that mistake?
I went home and rechecked the website and discovered that all available coupons carried the same obsolete expiration date. It wasn’t my mistake, it was yours. I was just careless in not checking the coupon closer prior to trying to use it.
Fortunately, there were plenty of other restaurants from which I had to choose. Maybe if you ever update your website I will try Long John Silvers again. I would have thought that an organization your size would have done a better job of “taking care of the little things”.
Jerry L. Harris
Oak Ridge, Tennessee
I am contacting you with some concerns I have about my visit to Long John Silver’s this evening. On the Contact Us page on the LJS site, it will not accept the store number (even though I am inputting the same number on the receipt and the website) which is 27801. It is the location at 15255 Wallisville Rd in Houston, TX. It would not let me use the link to email on this page also. I am wondering why this store number is not working on any place it is supposed to be inputted in. I would like for you to pass this on to who it needs to go to.
When I went to the drive thru earlier to buy dinner, it was pouring rain and thundering. I was very frustrated because there was no cover and protection from rain over the drive through board. Water poured into my car as I tried to order. I then pulled up to the window and there was absolutely no cover on the drive through window. I was soaked and the drive thru worker was getting soaked. It is a diservice to your customers (and employees) not to have a cover over both the drive thru board and the actual drive thru window. My form of payment got wet, my arms got wet, my car got wet, and the bag of food got wet. This needs to change. If “LJS Cares” is true, they would make sure that there was a covering. My second concern was the fact that at the drive thru board I placed an order for L6 with fries and corn (it comes with 2 sides). I get to the window and the lady tells me they have no corn (this happened the last time I came to this same place about a week ago) and I ask her what sides I could have. She says coleslaw or extra fries (as rain is pouring in my car). I don’t want coleslaw and I sure don’t want extra fries. I do not understand why if corn is on the menu they are always out. There should be more than those two options since corn doesn’t ever seem to be there. I ended up getting the extra fries but throwing them all in the trash because that is way too many fries for one person. Upon looking at my receipt, I got charged an extra $.20 for corn I did not receive. Its marked “Rg Corn upsell”. I did not notice that until I left. This whole experience was horrible and I need to make sure corporate is aware of the issues. As far as customer service and the friendliness of the worker, it was alright. She wasn’t rude but she sure wasn’t friendly. In her defense though, it can’t be easy serving food getting wet everytime the window is opened and people being on edge because water is coming in their car and belongings. I couldn’t do the Contact Us on the website. On the receipt it says “For a Chance to Win see back of receipt Survey Code: 62781038-1000-2513”. However, the back of the receipt is completely blank. There is no information on the back because there is absolutely nothing on the back. This is my second bad experience at LJS in the past week and I am very disappointed. The address of the store I went to is 15255 Wallisville Rd, Houston, TX 77049. The date of service is 8/10/2017. The time was 5:04:26 PM. The amount charged was $9.86. Cashier was Rickkeyshia. Order number 369022. I would like a response to make sure that this is addressed. Thank you.
Store closed early and called the other store and was told they were open so I drove to the south end restaurant to order and was informed there would be a 10 to 15 minute wait I said fine so I started placing my order then informed no sides I said fine I would have fries and fish he said ok anything else I said yes I was ordering another 8 piece with fries but only wanted 4 fish and 4 chicken I asked I do get hush puppies with both orders yes then since I was still going to wait for my orders he told me they were out of hush puppies 2 employees were setting out side and also on their phones never have corn when I go they are always out it’s not corn on the cobb anymore so don’t know what the problem is they say they are open till 9:00 not 8:10 one close early and one don’t have anything after informing me that they do tired of running from one part of town to the other not the first time I think there is to much playing time and someone needs to check their inventory for their ordering cause apparently somebody not doing inventory
Very disappointed. I went to long John silver I was so hungry and I was traveling out of town. Got my food and left because I needed to get on the road. The fries were so hard and disqusting and the hush puppies were hard as rocks I couldn’t even bite. The chicken was ok but u can tell everything was not fresh and have been sitting for a while. If I wasn’t so far and in a rush I would of went back and got my money back
Why do you put pieces of plastic in your fish. Or what is it
Laura Day could you please contact me regarding the plastic in your fish. I also had plastic or glass in my fish. My email is osidergirl at yahoo.com
Sighed up to receive the free fish meal, have not received the coupon
I don’t have a complaint, I just wish you all would consider reopening a LJS in Corsicana, Tx we really miss your delicious Fish.
I would like to file a complaint against the Long John Silver’s restaurant in Matteson Illinois I’ve been there for the past week and I have been serve stale food this is ridiculous and someone need to go in the store and get better employees also when I went there was only two employees running the whole store everybody else called off so I had to sit in the Drive-Thru damn near 30 minutes ridiculous. Can someone please get in contact with me cuz I would like my money back.
I absolutely love Long John Silvers! I wish there was another location close to me. But unfortunately the only one is the following:
5636 Sunset Boulevard, Lexington, SC 29072Phone 803-359-3018
Store Number H665011
My husband and I frequently went to this store in the past, at least once a week, sometimes more. I will not ever go back.
We went there today around 6:45 pm. The store was not overly busy. I went in and walked to the counter where the employee “Alexus” was standing behind the register. No greeting, no nothing but a glare from her. I waked up and stated that I had 2 orders. She said,”what do you want”.
I began to give her my order when she stopped me and told me I have to speak louder she can’t hear me. So I spoke loudly and ordered the 8 piece family meal and specified that I wanted the Long John Silvers with all fish and macaroni and cheese and French fries as the sides. I also ordered the 2 pc chicken plank meal, in not sure of the number it was on the menu. She told me the total of $28.23. I gave her 2 twenty dollar bills. She became upset when she had to give me change back because there were no $1 bills in the drawer, nor were there enough quarters. She began cursing under her breath but managed to come up with enough change.
Then she started to walk away and I said “excuse me, I have 2 orders “. She turned around and said “that was 2 orders, you ordered the 8 piece fill up and the L5”
I then said that I did not order the KFC fill up, I ordered the 8 piece long John silvers family meal. She then told me that I did not order that. Then she left to go get the manager.
When the manager came up, she asked what the problem was. I then told her that I ordered the ljs meal not the kfc meal that was rang up. She attempted to correct the order in the register and then said “nevermind ill just give you what you ordered and not change the price”.
Alexus came back to the counter and with an extremely nasty attitude said, “you got what you wanted you can move over and wait for it now”.
I was kind of stunned with her and her attitude. I then said that I still had a second order. She rolled her eyes and once again said”you got what you wanted, the manager is giving you what you wanted “. This girl was so nasty to me that I then told her nevermind the order, cancel it and just give my money back. After being treated that way there was no way I was going to stick around.
Alexus then walked away and went to the other side of where they were preparing the food and said ” now she wants her money back”. I heard her tell another employee “I had enough of her attitude and I’m not going to wait on that XXXXXX”.
The store manager didn’t even come back up, this time the assistant manager came up and did not say a word, just picked up my receipt from the counter and the change I was given and voided the sale and gave my original $40 back.
No more words were exchanged.
This was unacceptable. I have worked as a District Manager for 17 years and never have I received such horrible customer service.
What upsets me is as I stated at the beginning, I love Long John Silvers and this is the only one near where I live.
I will not ever go back there. I do not deserve to be treated that way. I only went there to get take out dinner for my family. She kept stressing that I got what I wanted…isn’t that the whole point of ordering your food and paying for it??? It should not be considered a privilege to get what you order!
I just wanted to tell her that if you hate your job so bad, you should find another one and not take it out on your customer. Your customers are the only reason you have a job here in the first place.
I apologize for the lengthy complaint. I just wanted to paint the picture for you of what I went through and how terribly I was treated by your employee in your restaurant.
I wish I would have thought to ask for the district manager’s phone number before I left. I was just so upset I wanted to get out of there.
Sincerely,
Deborah Crumbley
Pissed off at Ellettsville Long Johns….Went Sunday night around 9pm to grab some food and there suppose to be open until 10pm…Pretty bad when the workers see you and don’t want to wait on you..I guess next time I will just go to the other one on West 3…And I called and today to talk to the manager he act like it was not a big deal..So people if you want fish at nite you better just go to West 3 to get waited on NOT Ellettsville Long Johns.
service at your store at 1100 old spanish trail in HOUSTON TEXAS is terrible I spent an hour in there today trying to get a simple order They fixed only half of what i ordered and i had to wait another half hour for the rest there was no apology plus the people was Rude not friendley they act like they dont want to wait on you I was the only one in line at the time the are in some serious need for some attidue adjustments man its bad over there sor service Im going to stop goin over there unless they decide to fix what ever problem they have
I went to Ellettsville Long John Silver Sunday nite @ 9;00pm and no one would take our order in drive thru…The workers seen us …And there hours are until 10pm …Nothing like stopping to get a bite and the workers seeing you and wont wait on you when there still suppose to be open…I guess next time I want fish I will go to West 3 to get it..Pissed off lady
how can i get the number to corporate office for Long John Silver’s I would like to do plant on tammy she have put her hands on me and push me out of her way over a hambuger i mess up on that day i work at long john silvers incalester oklahoma i wanting to report her she is the boss there how can i get the number too where i can do it you can contact me at 918-424-XXXXX thank u
I have been trying to purchase the FRYED COD which LJS advertises !!! The people working at the LJS store in St. Clairsville, Ohio, informed me that fried cod would be available at the beginning of Lent !!! Here it is the third week into the Lenten season and still no fried cod is available !!! What is the trouble Why can’t I purchase the cod WHICH YOU ADVERTISE!!!!!
Their corporate phone number will kick out any person who attempts to call them. That is terrible customer service.
I’d like to file a complaint, please call my home number at 404-207-XXXXX
Hi,
Years ago the LJS location in Pleasant Prairie, WI burned down. It was never replaced. Kenosha/Pleasant Prairie is the fastest growing area in the state. You guys are missing out. What’s the problem?
I recommend you look into Kenosha as a location for a new restaurant. You won’t be sorry.
Thank you,
Dennis Nader