Lids was founded in 1995 in Zionsville, Indiana. The company operates a chain of hat and sports apparel stores, as well as an eCommerce site.
The company sold more than 6,000 hats alone during its first 5 years of business. The majority of items sold are sports or sport team hats, however, other brands are also available, including Columbia, Nike, and Hurley. In addition to hats, the company offers pennants, jewelry, bumper stickers, storage systems for hats, and Nike footwear.
Lids also goes by the name of Hat World. Hat World and Lids were acquired in April of 2004 by Genesco, Inc. Lids and Hat World has more than 1,130 locations, mainly in malls, airports, and factory outlet stores. Most locations offer embroidery and custom designs.
Hat World, Inc. was acquired in April 2004 by footwear retailer Genesco, Inc.
In December 2022, the company announced it would offer a new service called Lids Hat Drop, which allows clients to purchase exclusive and limited-edition product releases from noteworthy celebrity, designer, influencer, and athlete collaborations.
In-store shoppers will be the first to access and buy exclusive hat releases at 11 a.m. ET each Friday, an hour before the products drop online.
Lids maintains a corporate office in Indianapolis, Indiana
Lids was founded in 1995 in Zionsville, Indiana. The company operates a chain of hat and sports apparel stores, as well as an eCommerce site.
History
The company sold more than 6,000 hats alone during its first 5 years of business. The majority of items sold are sports or sport team hats, however, other brands are also available, including Columbia, Nike, and Hurley. In addition to hats, the company offers pennants, jewelry, bumper stickers, storage systems for hats, and Nike footwear.
Lids also goes by the name of Hat World. Hat World and Lids were acquired in April of 2004 by Genesco, Inc. Lids and Hat World has more than 1,130 locations, mainly in malls, airports, and factory outlet stores. Most locations offer embroidery and custom designs.
Hat World, Inc. was acquired in April 2004 by footwear retailer Genesco, Inc.
In December 2022, the company announced it would offer a new service called Lids Hat Drop, which allows clients to purchase exclusive and limited-edition product releases from noteworthy celebrity, designer, influencer, and athlete collaborations.
In-store shoppers will be the first to access and buy exclusive hat releases at 11 a.m. ET each Friday, an hour before the products drop online.
Lids maintains a corporate office in Indianapolis, Indiana
I ordered an 88 Pasternak jersey and the same exact jersey went on sale before the jersey i ordered arrived to me. I was denied a price match by chat customer service despite the fact that they advertise “Unconditional Satisfaction Guarantee” on their website.
Today we went to the Lid at springfiled mall in VA at around 7:45pm. We went in to buy one hat when we got there the guy who was on the register said he is closing we told him we would be really quick. But he started yelling and cursing my husband. He called us b*tch, use ni**a work several times told us we were a foreigner and we should go back to our country. We were confused so he got really heated up and went inside to get a gun. He brought his bag and told us to come out so he can shot us. At this point things were heated up and he started to disrespect me so my husband got involved. I would like the head office to look on this matter and check on the video footage and make sure that the customer who come to the store don’t fee un safe. This is a well known company and for us to pushed out with the gun even thou we went in to buy. This has been so far the most dangers and most terrible shopping and terrify experience so far in my life. Check the video and listen to the conversation we will never come to this store again. We will report this situation to the police and talk to a lawyer and no customer should be kicked out with the gun. This is should be looked in to and make sure other customer are not kicked out with the gun for shopping at the store.
I just went to Lids in Frisco, Tx. I bought a hat for 24.99, and got words put on it for $12. The guy asked me if I wanted the letters in gloss thread and I said sure. I mentioned to him that I had a membership with lips, and asked if I got a discount after he checked me out. He said, it took a couple dollars off my purchase. He said he sent my receipt to my email. When I finally looked at the receipt, they charged me another $4 for the gloss and he lied about the discount. I’ve been buying hats for years at Lids, and this will be my last time. You should tell a customer if there’s an additional charge, if you ask them if they want something different on the hat. Also, you should lie to a customer in order to get a sale. I’m very disappointed in Lids!
I was surprised that after buying a hat Saturday before Father’s day that they wouldn’t take my hat back. I let them know that it looks like the material on the bill was coming apart. They said We can’t take back a hat thats used and they wouldn’t be able to re sell it. I told them why not just send it back to the manufacturer and tell them its defective. They said they couldn’t do that. And the Manager said the sa.e thing. I don’t understand why they felt like they would gave to re sell a defective hat. Now I’m stuck witha hat that my fall apart much sooner than later. Wasn’t impressed with the Fashion Place Store in Murray Ut. At all. .
Had a HORRIBLE experience at LIDS in winchester va. The guy was very rude and disrespectful I will NOT be going back and I will file a formal complaint as well. He Was not listening to my husband and then when my husband was trying to explain what he wanted on a custom hat the man’s response was do you have a problem? And then when we decided to leave the man was doing a refund and very rudely asked if he needed to call security when he was the problem. Not a way to work in a store and not anyway to treat a customer that was only trying to explain what he wanted.
On 12/10 I ordered my husband the Dallas Cowboys Jacket for delivery before Christmas. How excited he would be! I received my box last night.. It has a pair of size 6 flip flops (Alabama) and house-shoes (also Alabama). Let me first say I have been in Call Center Management Leadership for over 20 years. The level of customer service i received was nonexistent. This is regular occurrence for this company to take money from customers and either not ship anything or ship something of no real value. Check Google complaints! I the agent told me they have no way of finding my jacket and they don’t have it in stock… I dont think it was EVER in stock. I held for a supervisor for 1hour and 24minutes only to be hung up on. I called back and was quickly told my money had been refunded and there was nothing they could or would do additionally. So now its 12/16… to late to order anything for delivery for christmas. There was no empathy, no show of concern, nothing. This starts higher than the agent level. No call no nothing. It appears even in these comments nothing gets done. I copied over 32 complaints similar to mines within the last month! I am sending them to every and anyone that will listen. How can you be a public company with absolutely no concern or care for customers. I know my l50.00 means nothing to you and i get that but at some point there has to be a better way, training, right sizing your processes, hiring the right people… Something! Thanks for ruining my 1st christmas with my new husband.
I called the Woodbridge store on 12/10/2021 and spoke with sales person Demonte. I inquired about a Youth Curry jersey (size and price). I was told you had two in stock and the price wads $75. I asked if one could be held, salesperson said they cannot hold any items. I drove an hour and 1/2 and was at the store at 10 am (I had to wait for the store to open), I asked to see the jersey and noticed the price was $90. When I advised manger Billy I was told the price was $75 and I drove an hour and 1/2 to purchase the jersey he was very rude and said the jersey was $90 and he don”t have anything in the store for $75 and he have to drive an hour to work. He made me feel like I was telling a lie-I drove an hour an 1/2 to purchase the jersey as a Christmas gift for my granddaughter. I feel as the manager, Billy should have made it right and not make me feel like I was lying-I’m NOT A LYER!!!! Since my granddaughter means the world to me, I purchased the jersey anyway but I will never purchase from LIDS again!!!! Your employees and management is rude and unprofessional.
I went to store number 6422 at Bay Plaza Mall and purchased a blank hat so I could put my company logo on. I wrote down the name of the company on the receipt and the store associate managed to still spell the name wrong so after spending over $50 on a hat with the wrong logo I find out there is nothing I can d. Well I definitely will post this on social media and never recommend anyone shop at lids again.
I went into Lids Store 5172 to purchase a hat for my husband birthday which is tomorrow. When I first entered the store the associate Crystal was assisting another customer, after she finished she advised me to let her know if I needed anything. So I let her know I was looking for a Marlins hat to match the jersey that I just purchased from their other store around the corner Lids Locker Room Store 8195. We shared a joke about how hot it was in store 8195 and how she hated working in there. The two Guys in store 8195 were so helpful and very polite I believe one of the associates name was Roje. I wish I would’ve purchased my hat from them as well. Working with Crystal turned out to be the worst experience I have every had in any of my many trips to Lids. When I advised Crystal of what I wanted she showed my some examples of orders she just completed so I had confidence she would complete my embroidery order as requested. She completed a order form had me sign it and write my number on it. She told me it should be ready in a few minutes as she was going to do it now. Since I was in the mall I decided to visit a few other stores. About 15 minutes after I left the store I received a text stating “ Hi Crystal from LIDS. Confirming, you wanted O.G CP on the hat? I forgot to write down what you wanted” my response was “ Sorry. It should be OG Batman” she replied “ It’s okay! I am starting it now should be finished in less than 15” I completed some shopping and returned to Lids. When I walked in she immediately yelled out to another associate who later was identified to be the store manger Mya. She’s here for that hat under there. I walked over to the manger who seemed to be training someone on the register and assisting him with the line. She pulled out the hat and showed it to me I immediately expressed I wasn’t happy with how it was done as it is not straight on the end and to small. The manager Mya continue to tell me that this is how it has to be done and there was no other way to do it. I did not want to make a scene so I walked out of the store unhappy. My son always shops in the store and gets his Embroidery done there as well.I called back to the store twice the call was disconnected. I called for a third time and they just let the phone ring and go to voicemail. Since I had not left the mall I decided to return to the store and 10 minutes later. When I walked in I went over to speak with Crystal. I stated to her I’m sorry but I don’t like it, I wanted to see what we could do to correct the issue. Even if that meant making another purchase. Before I could finish my statement she told me you will have to talk to the store manager I am just the assistant manger. I said OK and she pointed me over to Mya. As soon as I approached Mya she appeared to be agitated.I attempted to speak with Mya and explain to her That what I got is not what I asked for. Crystal walked up and stood on the side of me very closely. She stated I don’t know what the issue is I did what you asked. Crystal’s tone was very aggressive and high. So I asked her what happened when I came in early it was such a great start at this point you’re being very hostile and I’m not sure why. Crystal responded by stating I’m not hostile if I was trust me you would know. I found that to be very disrespectful and an attempt to intimidate me. I didn’t want to make a scene so I just continue to try to speak with Mya. I expressed to Mya that I am not asking for refund I simply just wanted to let you guys know that this is not what I wanted and how unhappy I was and I was going to just purchase a hat from there and then go around the corner and have the other guys do my embroidery. Crystal responded and stated oh it’s going to be worse over there. Mya asked me for my receipt which I showed it to her and she started reading it and stating this is what you asked for look look what it says. The receipt had three L’s My name my telephone number and that is it. I tried to explain to Mya that I’m not sure what the yellow form states but it’s not what we discussed. Mya began to get very hostile just like Crystal was. Maya then took the yellow form from me and stated either way she can’t take it back. I asked for my receipt and hat back. Mya took the yellow form balled it up and gave me the white receipt back. When I asked for the yellow form Mya began yelling stating this is not yours this is what we keep. I expressed to her that that was explained by Crystal that that was my copy. Crystal then came over and stated she has a yellow form. I then told Crystal that no she just balled it up. There was a customer in the store who witnessed everything and stated boy they have a excuse for everything. I asked the manager for her name it took her some time before responding to me and I let her know I will be contacting corporate and letting them know about this experience. She then stated my name is Mya. I said thank you have a good day and I walked out of the store. I will never make any purchases with Crystal or at that Lids store again. I can’t believe that even the manger conducted herself in such a terrible manor. The way they treated me was so disgusting and horrible. I myself have been in customer service, I’ve been a manager. I would never respect myself or the company I work for in such a ill manor. I would never in a million years treat a customer the way they did. Not only did they treat me nasty they also talk bad about their fellow associates as if it was OK. I was willing to make another purchase keep the one I did not like and pay for everything just to have it done right but Mya and Crystal were not willing to assist me in no way. I hope the footage from the store can be reviewed and training for the associates. I was a paying customer who was not happy with my purchase or experience. I will be posting this on every social media site commenting and telling all of my friends, family and coworkers about my experience. And I will also be filing a complaint.
I purchased 2 20 oz mugs: NFL Chgo Bears Rush sku 8863391841 and
NHLChgo Blackhawks sku 8863380276
The sticker on the bottom of the cups was marked $29.99 each
I was charged $32.99 plus tax Total $36.29 each
I went back to the store after noticing the price difference. The girl at the register refused to change the price saying there must have been a price change and items in shelf were not changed. Good customer service would be to give the customer the marked price but she refused. Please reply. I have copies of receipts and photos of cup bottom with prices.
I shop at the lids in Patrick Henry Mall in Newport News VA . I frequent the store weekly. The young man that manages the store has brought that location up from what it used to be, there were several rude and/or lazy employees over the past couple of years the store is also cleaner now. I own a small business and I purchased our custom hats from that location. The young man’s name is Xavier not sure if I’m spelling it properly but he is always kept myself and business partner up to date on the CCP program and has always done great work on our hats. Over the course of the pandemic I have seen employees come and go through many stores in general and yet that young man was always at work, in my opinion from my experience in there quite often he has a very strong work ethic and he’s very friendly. The last few times I’ve been in there it finally seems to be staffed (maybe due to unemployment money ending) there’s a couple really great employees I’ve noticed so far. It’s always nice when someone can brighten your day up. I thought the need to post this because I’ve seen so many negative comments from other locations and the people that do right aren’t given proper credit. We tend to only talk about things when they are negative. I am highly impressed with the manager at the Newport News Virginia location and a couple of his staff. Hopefully the ones that aren’t cut out for will be replaced with the right ones to make it even better. Also I would like to add it would be nice if the store would have a little say in what gets shipped to them, I’ve asked if they have any say in what they get and have been told no and they get that question constantly. Definitely need to widen the variety of teams. * I.E Detroit hats.
My son wanted to buy my husband a hat from Lids for Father’s Day. On Saturday June 19 we drive all the way to Livingston Mall (NJ) to your Lids Store. When we get there the employee (female) has the gate halfway down. She is clearly in the store. I ask her if the store is open, she says she’s on break. I ask for how long, she says until 4. I look at my watch and it’s only 3:10pm. There was no way I could wait 50 minutes for her to lift the gate. This is the middle of the day on a Saturday. Needless to say my son was disappointed as he was unable to get the hat for Father’s Day.
Hello this is Jennifer Tretter and I’m in a car club and for my club members I’ve been going to your store#6075. And buying my members hats. Already in the last two weeks I have bought 6 to 7 hats. One of the hats I didn’t like and I still had to buy another hat and I don’t feel that if I don’t like it why don’t you do it again the way I like it for free. Now mind you I have 75 members in my club and you can’t fix it for free then I will take my business else where. Please let me know what you can do for me.
Thank you
408-830-XXXX
OUTSTANDING CUSTOMER SERVICE from the employee at the Florence Mall location in Florence, KY who embroidered a Cincinnati Bengals cap for me on the morning of May 12, 2021. He Was both patient and friendly and did a great job on something that was really important to me. I so appreciate it. Also, the very nice lady via LIDS online customer service and the Store Manager at the Eastgate Mall in Cincinnati are all extremely friendly people on the phone! Kudos to LIDS for hiring such great people!
Last week I bought my son 3 hats at the Lids store inside the Galleria Mall in Henderson,NV just now I went to return the hats as they dont fit my son’s head (never been worn brand new) the manager Christina chose that she was only going to refund me for 1 hat stating the other two she would not accept because they had hairs on them so must have been worn according to her. I am not exaggerating here I left the store bought a lint roller and got the 10 total hairs off both hats and went back for my refund and still she said NO this time being because they had to of been worn I told her I swear on my life they have never been worn my son tried them on they didnt fit and they went back in the bag in my closet until I walked into the store to return them. This manager Christina needs some serious customer service intervention or training and Lids product awareness these hats are in prestine condition and I deserve me refund for hats I have no use for!!! Christina wasted my time, gas and effort and needs some help with taking lifs products back because she is obviously incompetent at making these decisions herself. It’s pretty sad.
Went in the fort smith lids and had a problem with the embroidery i had done asked to speak to store manager the crew was lovely young man told me give him just a sec to get the manager went out his way to try and call the manager back the young man finally got the manager on the phone got off his phone and politely told me the manager was on his way back i could tell that the young man was worked and upset that he had just had to clear a full store plus what was lined out the door well once the manager got there the young man got quite and i begin to deal with the manager i asked if there was anyway to fix it or even refund he begin to irritated because of me asking to fix what he had messed up he then told me that i could take it or leave it and either way he was going to make a his paycheck i also were trying to be cautious so i tried to keep little distances between us due to covid he asked me if i wanted to step little closer i told him no i would rather keep a good space counting he was the only one in the store without a mask if you have a complain line would appreciate it if you go to the lids in fort smith i would avoid dealing with the manager because he will not take you seriously and does not care about your belief or the safety of you or love ones i do not fill like he should not be able to keep his manager spot he has no care for the customers product rather it be needs or a mess up he grows very angry and not even just to me ive walked by and him have his daughter in the store yelling and putting his hands on her ive seen him try to fight customers before and blame it on them up till the holidays ive been able to avoid or deal with one of the other sales associate or assistant managers this an outrageous how hes allowed to get away with messing up customers product and talk to customers the way he does i buy ccps for my sons baseball team but i will stop my services with lids if something is not done
Yes I had the same problem today at the Palm Desert, ca location.
My son got a cap for Christmas, he doesn’t like wearing caps, he has a gift receipt to get a refund and the manager tells us that we need the original credit card to get the refund. That’s is the most ridiculous thing I’ve heard. What am i supposed to do, go ask my brother in law for his credit card? Seriously the worst customer service at the Lids store, located at the Plaza mall in Mcallen Tx.
The store that is in the Jefferson Mall in Louisville Kentucky is a joke the guy was quick to take my money lied to me twice about sending it up to corporate to have my image digitized and then sent back now he’s refusing to give me a number of anyone higher up from him so I can speak with them to find out what the problem is he just don’t want to get caught in a lie from his Superior because they’ll call up corporate and find out who he talked to if he even called up there and talked to anyone
There is lowballing for custom work here. Provides one price then when work begins tells another worker to double price into cash register on the spot. Putting customer in an uneasy situation given work began.This is unprofessional customer service and corporate should review their co-managers or regional reps given they have no courtesy at all. Besides they are over priced and understandable their jobs are temporary not career driven but no excuse to belittle customers that want custom work done at a agreed upon price not charge up the a** once work begins.
Hello I am trying to meet someone that can help because we have yet to find any my fiance works for lids in eastgate he has yet to be paid his second check. Here it is christmas and we cant buy our children presents due to this happening. The card that was provided to him has not worked so he was given another one and was told his check would be put on it but its been over a week now and there is still no money if someone could contact us to help us that would be appreciated thank you!
Hello,
I hope corporate management and the appropriate department read these comments.
I bought a baseball cap at one of your stores at the SF International Airport. It was to be a gift, and I was concerned that it wouldn’t fit or liked by the person who would receive it.
That is what happened; I needed to return for a refund or credit on my credit card, or exchange the item. I kept the receipt and called directly to the store in San Francisco how I could do this, as I was 1,200 miles away. I was told I could go to any Lids store for a full refund/credit with the receipt within 30 days of purchase, or if after 30 days, exchange the item for the same price paid.
I went to my local Lids store in Aurora, CO and was told they would not honor the return, and I would have to go back to the store where I originally purchased.
Ridiculous!
I called Lids Customer Service telephone number and they said they couldn’t help me either, as I did not make the purchase online.
My request: CORPORATE MANAGEMENT NEEDS TO FIX THE RETURN POLICY AND ALLOW A CUSTOMER TO RETURN, EXCHANGE AN ITEM AT ANY STORE (MAINTAIN THE PORTION OF POLICY OF SHOWING THE RECEIPT, WITHIN 30 DAYS), WHETHER OR NOT THE PRODUCT WAS PURCHASED AT A PHYSICAL STORE OR ONLINE.
Please address your in-store customer sales associates to be more customer service friendly and implement more training to assist customers, as I didn’t feel the staff at my local store in Aurora, CO were interested in resolving my issue.
Thank you for your time. I hope you will reply or respond to me.
Barton Wong
Aurora, CO 80012
303-671-XXXX
bqwong@ comcast.net
You have 3 stores in The Parks Mall in Arlington, TX. Two sell hats only, the other sells hats and other merchandise.
The hats only stores are poorly run. They open late and have employees who don’t seem to care at all. The other store is WONDERFUL.
JUST WANTED TO SHARE MY EXPERIENCE TODAY as I was attempting to but 4 hats.
Sincerely,
Kurt Dykema
Hi, My name is Jimmy from the G&S Fight Supply co. in NY and I wanted to know if you do wholesale type of production for me to give a bulk purchase of custom new era caps with the G&S logo on them. If something like this is possible , what would my next step be ? G&S has been around in the boxing game since 1937 and no cap companies seem to be in this space. we have a long history of all the greats wearing our gear and we want to produce a high end ball cap with our logo on it like a new era cap. Look forward with excitement to hearing back at your earliest opportunity to see if we could get something like this off the ground. NOBODY is covering the fight space no less with a vast history as ours !! Thank you very much for taking the time to read this
Jimmy
Hey Jimmy,
I work with a direct sales office for Bretmor Headwear located in VA. If you need a quote on some excellent quality wholesale custom made caps, check out our website at bretmor.com & send us an email or give us a call!
thanks!
Hello,
I have been shopping at Lids for years now and ive never had a problem until today . I got 3 emails from Lids saying that I had rewards dollars . two off the emails were for 10 bucks off and one for 20 bucks off. I called around to look for the hat that I wanted and found it at store far from my house . I asked if they could hold that hat and if they could check my rewards dollars before I drove an hour and half in traffic , the lady said no they couldn’t check because it was my personal info . but if I got that email saying I had 20 rewards then it should be good. I get there and of course they don’t have any record of this..I got a new phone so I couldn’t check my email from my phone . they said I had to go home and get that email . I asked to speak to coorparte or maybe someone else that could help me before driving an hour and half back home . the guy game me the number and told me I had to make the call outside of his store . I called and they could care less over the phone saying that they merged with another company and they can’t check my rewards . I drove all the way home and checked my email and sure enough its there . I called the number that was listed there. Tashane told me that she could see the 20 bucks on there and I could go into a store and use it at any time . Then after a while she back peddled and said it still hasn’t hit my rewards and that I needed too wait a month . but I explaned to her that the rewards had an experation date of 5/25/19 , she transferred me to a supervisor . I explained all that I had been put thru and she could care less.Janessa said there is no rewards and she didn’t care about what I went thru… so not only did I spend 5 hours of my day dealing with this , I have no hat or a reward . Its bad business and I hope this doesn’t happen to anyone else .
I purchased 6 hats at a lids store at the Polo Park mall in Winnipeg Manitoba, when I returned home 9 hours away I realized my sons hat was missing the button on the top and has a small hole. I have attempted to contact the number on the website however was told I could only use them for online orders and would have to contact the store. I then call the store and the person who answered stated he is the manager and he couldn’t do anything for me as it would have to be returned to store. I explained I live 9 hours away and do not have a lids in my city. He went on to say there are two lids stores in Saskatchewan and I could return it to one of them. I informed him I would not be driving an hour and a half to the nearest store to exchange a hat. He continued to say he couldn’t do anything for me. I called the lids number again asking for contact information and was provided a number which is not in service. After purchasing 6 hats and spending nearly 200 dollars I do not believe it should be this much trouble to get a hat that is not damaged sent to me.
This morning April 7 2019 i woke up earlier than usual to purchase 4 caps at Lids in Brea Mall in Brea California..I made sure i arrived their before opening to insure i was the 1st customer as i had wanted to get my companies name as well as 4 employees name embroidered on the caps i picked out..The girl who helped me assured me it would not take any longer than 1 hour to complete..After 1 hour of walking around the mall to kill time along with my 12 year old son i returned only to see this girl still working on getting the company name on the 1st of 4 caps..We walked around for another hour and returned only to find her embroidering another customers 3 hats..I ask her why i wasnt priority over this customer and she said she had 2 more caps of mine to work on ..I checked and in fact she only did the name of my company on 1 cap with 3 more to go, also not even putting the name on the back as i requested and already paid for..My plan was not to spend the day at the mall but to be at home with my family on Sunday..She didnt seem to concerned about me having to wait..As i stated i arrived at Lids 20 minutes before they opened to insure i was in and out as quickly as possible..She had no excuse for putting someone elses order ahead of mine..I demanded my 123.00 back and left..I know this sounds petty and im not one to complain and im a very patient person..But to waste my time and gas driving to lids struck a nerve with me..I was nothing but kind to this girl..But wanted to spend time with my family on Sunday, not at Lids waiting for over 2 hours for an easy order to fillI. I dont know if i will ever go back to Lids after this experience..
I was very unhappy to learn that when I went into the Lid in Dover, Delaware on yesterday that the nice gentleman Cortez was fired, he was a very nice salesman, because of a co-worker by the name of Marlon told us that he was going to get that young man fired because he was getting ready to get a promotion, he also told us that he had gotten another employee fired from their as well, until they get Cortez back we the college student will never buy from Lid again, actually Cortez would go beyond his job description to make us comfortable, where you would be coming to purchase one hat but usually leave with (2) he was a super sale guy, Lids is definitely take a loss, this young man job should be given back with his promise promotion, Marlon needs to be fired, you just don’t do things like that, but what is worse is how would Lids take another employee word when they isn’t any proof, we the community of Dover will continue to complaint until Cortez is return, what needs to happen is that store manager and distance manager need their job to be replace as well, we enjoy Cortez style of selling, if Marlon is working we never go into that store that dude is weird and you feel very uncomfortable, Marlon set that young sale guy up, all because he’s a better salesman, that young man has a radio station he could have use Lid in his commercials, he was a great accent to the store, Marlon was telling ppl that’s what he was going to do, that’s so wrong on so many levels. Cortez also work for JC Penny, he definitely has a bright future ahead of his self, LIDS IF CORTEZ ISN’T RETURN SOON AND WITH AN APOLOGY, we’ll purchase our hats from JC Penny at his other job, just so unfair how mean, jealous people are now a days..
I went to the Lids in First Colony Mall in Sugar Land , TX, and my experience could of gone much better. As the store is empty you would think the employees will do there best to make you feel at least comfortable. It went so far till that it brought me to complain on this site. I was charged more for a hat, and how that happened was beyond me at the moment. When I reached home and notice that my bill was not discounted for being an access pass member the i realized when she was entering my access pass she also canceled it while ringing up the hat and giving me the total when it was time to pay. This store location use to be good, and the employees that use to work there where into there jobs, but i guess it was a different story with this one who seems either frustrated in doing work or actually attempting to do work. I would of been much pleased with a don’t worry see what else you’ll like rather than trying to force an item on a customer ( me ). I came there to pick up my order being shipped or paid from Lids.com and noticed one of my hats where stained, she offered to clean it, and I said I am fine ill just return it or get another one. She still insisted while manhandling the hat, which of course after a customer sees a hat being crushed in the palm of another person they would not want that hat, so that is exactly how i felt. She even slightly squeezed and try to bend the cap i was buying when she handed it to me….WOW…what an experience. I wonder when Ramsay will start fixing up shops like these and teach these employees , that one customer or person can make a difference, I buy hats every other week from Lids and not just one I’m talking bout 4 to 5 this time i orders around 7 and always ordering custom hats, Thats money for LIDS, but from this experience it might be my last Lids purchase and also i may have to return all the rest of the items ill be getting just because of how uncomfortable i feel now about that store getting my order….SAD
I went to my local Lids store to purchase two caps. They didn’t have either in stock at the store, so I said I’d like to order them. I was told to do it at home on my computer and have it sent to the store so I won’t be charged shipping. This makes so much sense. So if they order them and have the two caps sent to the store for me to pick up, I will be charged shipping, but I do the same order myself and have it shipped to the store it won’t. Brilliant.
So I go back home and try to order them, but I forgot my password because I hadn’t ordered online from Lids for just over a year. I click on the change password link, enter my email address, and wait. An hour later, it still hasn’t appeared, so I go through the process again. I finally get sent a link to change my password. I try 10 different passwords that have absolutely nothing to do with sports, cities, players, teams, my name, use caps and special symbols and everyone comes up as weak. I go ahead anyway and click on change password. A dropdown screen appears and I get a message that the link I am using, the one sent to me from Lids, is no good. Priceless. So apparently the business model for Lids is to try their hardest to not let you purchase from them.
I go and click on contact us, and send an email explaining what was going on, and I get a message saying that I will get a response within 48 hours. As of this post it has been 64 hours without a response. I’ve got to hand it to you. You’ve managed to remove the customer portion from customer service.
There is a manager that works in the Potomac mill store that is so rude and disrespectful to his employees, he also pressures you as a customer to buy a hat even when I tell him three to four times that I don’t want a hat or want embroidery but yet he keeps asking and asking pressuring me, with your company. I will not shop in the store if he’s working and will tell all of my family and friends do not shop there. All other employees are awesome , they take care of me with a smile on there faces, and they always make me laugh….
To whom it may concern I have been purchasing hats from Lids for years now I own many hats and have never had any issues with any of my hats so last Mon. 6/12/17 I brought my hat into the willow brook Houston Texas store that I purchased online that didn’t fit my head correctly it was the fathers day edition Astros hat it was brand new never worn but I was told that this hat was sold out every where and couldn’t be purchased at my correct size and that I could exchange it for another hat so I was ok with that and I exchanged it for a all star Astros hat Wed 6/14 when I got ready to wear the hat I peeled off the stickers as I always do to my hats and noticed that the top button was missing on the hat so I put the stickers back on the hat and brought it back to the store which I do have the receipt but failed to bring it with me but was treated by the assist. manager as I was trying to fabricate that the hat was defective which the hat is still brand new so I have the receipt and bag with me now and I’m told that I have to wait until Sat 6/24 to the manager John comes in to work to see if he can exchange the defective hat we did call John Wed 6/14 to try to resolve this matter being he was the one that helped me Mon. so he remembered the exchange and he mentioned at that time to his assist. that he put them hats out and didn’t recall any of them defective but nobody’s perfect I didn’t even notice it upon purchasing the hat I’m not looking for a different style hat or refund I just want a hat that is not defective and continue to do good business with Lids as I have a lot invested in my hats.
Thank you
Frank Martinez
Hello, let me just say I shop at lids aurora mall frequently for my husband and four boys and never have I had a problem until today. The so called manager Nick is rude and very disrespectful. I bought a hat for my husband on 5/13/17, when he tried the hat on it was a little snug, I did not have time to go back and exchange the hat until today with a receipt I went to exchange it. Nick who seem to have an attitude from the beginning looked at the hat ( never been worn just tried on) threw it on the counter and said I can’t do anything with this s**t , where is the stickers? First of all the cursing in front of my 5 and 8 year old was unexceptable second the sticker my husband took off so it didn’t leave a print. I do not appreciate this type of behavior from anyone and this Nick guy could have handled things differently. I do not want anything free and would not try and return/ exchange anything that has been worn so that was a slap in the face. The hat was never worn just missing the sticker and the receipt says can return within 30 days with a receipt. I can send pictures if needed to show it has not been worn. This man after throwing the hat on the counter just walks off like that is okay. He needs an attitude adjustment, he should not be treating customers this way.
I’m an employee at lids and wanted to contact human resource . It involved being harass at work and really need to talk to someone , Thank you