In 1989 partners Sheldon Adelson, Richard Katzeff, Irwin Chafetz, Ted Cutler, and Jordan Shapiro bought the Sands Hotel in Las Vegas.
The partners opened the Sands Expo and Convention Center in 1990 in front of the Sands Hotel.
Within a few years the Sands was unable to compete with other Las Vegas hotels and was imploded to make room for The Venetian. The Venetian was modeled after hotels in Venice, Italy.
In addition to The Venetian, today Las Vegas Sands majority owns and operates The Venetian Macau on the Cotai Strip in Macau, China, two other properties in Macau, and the Marina Bay Sands in Singapore.
Las Vegas Sands trades publicly on the New York Stock exchange under the ticker symbol LVS, is a member of the S&P 500, is #85 in Fortune’s Fastest Growing Companies, is #211 in the Fortune 500, $3.6 billion in revenue in 2020.
Las Vegas SandsIn 1989 partners Sheldon Adelson, Richard Katzeff, Irwin Chafetz, Ted Cutler, and Jordan Shapiro bought the Sands Hotel in Las Vegas.
The partners opened the Sands Expo and Convention Center in 1990 in front of the Sands Hotel.
Within a few years the Sands was unable to compete with other Las Vegas hotels and was imploded to make room for The Venetian. The Venetian was modeled after hotels in Venice, Italy.
History
In addition to The Venetian, today Las Vegas Sands majority owns and operates The Venetian Macau on the Cotai Strip in Macau, China, two other properties in Macau, and the Marina Bay Sands in Singapore.
Las Vegas Sands trades publicly on the New York Stock exchange under the ticker symbol LVS, is a member of the S&P 500, is #85 in Fortune’s Fastest Growing Companies, is #211 in the Fortune 500, $3.6 billion in revenue in 2020.
My name Tahir Ali could you please pass this message on to Mr R Goldstein. I practise mystical astrology and astronomy my services will be of great use to your company relating to the weather and drought issues in the USA. Please contact.
Good afternoon, Board Members. My name is Raef. I represent EOS Fitness. If you have not heard of us, we are a low-cost high value local gym. My intent is to make Nevada’s health and wellbeing a priority first and inform others how to develop healthy habits that lead to more active lifestyles. If you know whom I should contact, if you could respond with their name and email or forward them this message. I would greatly appreciate efforts. Thanks in advance.
Warm regards-
Raef Rayford
rrayford@ eosfitness.com
I am the biological son of Sheldon Adelson and I would like to speak with Mr. Robert Goldstein. I was a secret until my father’s passing. I am not entitled to anything but just want to meet the people who my dad spoke so well about for years. I would also like to tell my story which will fill in some of the blanks.
781-808-XXXX
Thank you for responding to my previous email of no water in my suite that I paid for to stay at your establishment. Below you will see a review I have prepared to send on every website I can find to fully inform the public about our stay. Unfortunately I have not found a website that will accept that many characters for a review so I will have to seriously modify my review which will not give the full picture of what we experienced during our stay at the Venetian. Please send this email to the owner of the Venetian. I would if I had his or her email address.
My Review:
My wife and I recently stayed at the Venetian Resort in Las Vegas for 7 days. I think our stay at the Venetian Resort may equal to a 1-star rating. As in all of my reviews I will be completely honest on good points and bad. First of all, I hope the owner of the Venetian reads this review and fires the entire management team because they have serious issues. I apologize for not making this review shorter but there is so much to tell the public. Prior to my arrival I emailed a casino host from the Venetian Casino Host List on their website about our upcoming vacation. We were excited to visit the property because it appeared to be so beautiful and luxurious. The Casino host replied that she will not be working on property during my stay and said to reach out to someone when I arrive because they are there 24 hours. Hmmm, you think a little more initiative on her part would have been warranted for a new customer. First management problem noticed.
Upon checking in we met with Andy at the front desk. We arrived about 3am because of the late flights coming from NY. Andy gave us a room on the 4th floor. Water pressure was not so good on the 4th floor and the floor below me had an open patio with loud drunk people early in the morning. Andy was able to accommodate us with a room on the 32nd floor. This review is not about Andy. He did a great job and helped us get a room with a nice view and peace of mind. By the way there is a serious difference in water pressure from the 4th to the 32nd floor. Maybe the water tank is on the roof. If you do stay there and want water pressure, you need to get on a higher floor. I think it may be a building and design problem.
Here’s where it really gets interesting, the next morning the front desk called us and said our new suite is being cleaned and we can move into it soon. When they called and said it was ready, we were very excited. Upon entering we noticed that the suites are pretty much identical. They are very nice and spacious on the 4th floor and the 32nd floor. Marble tile, plush bedding, simply gorgeous rooms. Well until we noticed that the room was not actually cleaned. My wife noticed something on the shower walls and said, ” Is that BUGERS?” I said, ” Yes it looks like it is.” I had to clean it up because my wife was so SKEEVED out. I also had to clean up long black hair all over the floor near the toilet. Then my wife stepped on broken glass in the bathroom. Luckily, she did not put full pressure on her foot and was able to get it out of her foot. I found more broken glass and plastic tags like the ones on new clothing on the floor near the bed. We collected the glass in a tissue and went to report all of what I described to a manager at the front desk. He asked us, ” Do you want another suite? What do you want?” We replied, the suite itself was fine but we just want a clean suite without BUGERS and BROKEN GLASS on the floor.” He really didn’t seem interested in what we were saying and didn’t even apologize or ask if my wife was okay from stepping on the broken glass. How crazy is that? We gave the broken glass to him in a tissue as proof and he discarded it. We also reported that there was a room service cart with food left in the hallway for more than a day. We weren’t complaining about that but it just shows that nobody was doing their job concerning the 32nd floor. We later saw several housekeeping carts on the floor working. So, the manager must have put pressure on someone because it was a noticeable difference from no housekeeping staff to several. Honestly, they just make the bed and fill toilet paper. The plastic tags were still there on the floor when we checked out 7 days later. I thought that was so crazy that they didn’t even vacuum after a report of broken glass. My wife thinks they did vacuum because she saw them in another suite vacuuming which had a smell as if the vacuum bags weren’t changed so it probably didn’t pick it up. Again, about management. There is no follow up to ensure the staff is doing their job in the correct manner. Another management problem.
The last day of our stay I thought we had passed all of the problems here. We returned to our suite to use the bathroom midafternoon and the water was shut off. I could not flush the toilet, wash my hands or do anything that requires water. I tried to call the front desk to have the issue corrected. No answer for over an hour. I left shit in the toilet and emailed customer service. We returned later that evening and the water was back on, so I flushed the toilet. I’ve been home for 2 days now and still have not even received a response concerning the email I sent about no water in Suite 32-130. Another management problem.
We checked out early that morning and were happy to leave. The Gentleman at the front desk asked us how our stay was. We replied, ” We wish we never came and will never be back, sorry you asked us.” He did apologize and we told him that it had nothing to do with him or Andy who tried to help us out in the beginning of our stay.
Arriving back at New York, happy this vacation is behind us. We thought it was over until we noticed we were charged twice on our credit card for resort fees during our stay. Again, I had to call them, waiting over an hour for someone to answer and they said, ” There was a mistake and one is pending so you should see the second charge to your account come off.” Well thanks a lot. Another management problem.
Oh yeah, I must also mention this, don’t expect any member of the staff to say good morning to you. I had one nice lady, a staff member say that to me for a 7 day stay. Another management problem.
Almost forgot, not really a complaint for me or my wife but a clear sign of lack of care and no management follow up is that upon approaching our suite 32-130 there is a stain in the carpet the size of a human body. I wish I would have taken a photo to include in my review but wasn’t thinking I would have so many problems with our stay at the time.
I hope this review helps others. Don’t stay at the Venetian. Honestly, we went to several other casinos during our stay and the only clean one with some kind of follow up and security appeared to be Circa. Only problem there might be its location. 🙂
I️Guest at Palazzo this weekend 12/22- 12/25– sent a few articles to laundry- One blouse returned with some type of chemical maybe bleach spilled all over it- It was only supposed to be pressed- Have been sent to every dept in this hotel and filed report with security for damaged property. Manager on tonight will not return call and we are checking out tomorrow- yes, Christmas Day. Also, your management still expects me to pay for the laundry and they will not return the blouse or offer any compensation for ruining it! We have always enjoyed staying at the Palazzo & Venetian and come 4-6 times a year from southern Cali. This is not the customer service we expect from this hotel. Our whole Christmas weekend has been spent going to the front desk, filling out reports and waiting on a manager to call that never does. All of this for a 100.00 shirt and what’s worse is the disrespect. We would have thought our business was worth more than this.
PS We have Pictures of damaged blouse although your hotel has my blouse somewhere and has not returned it even though we have asked numerous times.
My experience here was going wonderful until I was harassed and followed by a security guard. I was told his name is Deyon McElroy. This man followed me and he was not trying to be inconspicuous. I felt very uncomfortable. I believe this man is racist against native Americans. Never will I come here again.
George Markantonis
President and Chief Operating Officer
The Venetian | The Palazzo | Sands Expo & Convention Center
Ira Raphaelson
Executive Vice President and Global General Counsel
While I was staying at your wonderful and luxurious Resort of The Venetian and the Palazzo in Las Vegas from July 17, 2016 to July 22, 2016, I had a horrific experience that could have been avoided if you had a different policy in place. We stayed in the Palazzo Bella Suites with the Prestige Service:
I had recently had surgery in Cincinnati, Ohio on July 5, 2016. I was recovering well, but one of my incisions became infected. I was in need of medical assistance. At home I was under the care of Dr. . I requested help from the Prestige staff, but they were told that they could not say anything about medical- urgent cares, hospitals, local doctors. They could send the EMTs that are on site. I was seen by the EMT on staff. The EMT was helpful to an extent. They recommended I go to the hospital for testing. I asked about the local hospital. They sent me to Sunrise Hospital. We asked if the Sunset Hospital was clean and safe. I was worried my open infected incision could get Staph or go septic. I was in contact and on the phone with Dr. Maier at the time of the recommendation. The EMTs said they could only say that it is a Trauma 2 level hospital. This means nothing to a person who is not informed on medical terminology. Again we asked if it was clean, before we called a driver to take us to the medical facility. They said they did not have a list of other facilities, but knew of this one. This left us in an unsafe and vulnerable state that could have ended very badly. The Sunrise hospital is disgusting and filthy.
The policy of not saying anything is horrible. If I was able to see a map with the local medical and emergency services within 1 hour drive, I could have made a choice of service. I was in a very vulnerable state and was sent to a horrible place. I was subjected to a helpless situation with no choices.
While waiting in the hospital I was thrown up on by a waiting patient, smelled and saw people in the worst condition of violence, drug withdrawal, homelessness, and prisoners with their guards. My friend went with me to give moral support and make sure I was safe. She was put in danger and also subjected to many things that could have been avoided with a change in this policy!
While staying at a lush 4 star resort as yours, you would expect to be recommended to a comparable or at least clean health care facility. We have stayed here for the past three years and trust the recommendations we have been given by the wonderful staff. We have been given recommendations to tours, shows, restaurants, shopping… all met or exceeded our expectations. So when it came to a situation of needing true physical medical help, I was left with no one, no help from those I have trusted. This is a time a legal doXXXXent of medical help, local services, and pharmacies… is needed. I was very scared, disgusted, and in a vulnerable state.
When I reported this to several members of staff, they said there is a policy to say nothing. That is wrong!!
You can give something, such as, a local map with the locations of medical services and pharmacies in the area without a recommendation. Please work with your legal staff and policy department to change this!!
Please change this policy!!
I am lucky that I did not follow the hospital doctor and staff’s recommendations. I was in constant contact with my physician at home. What the Sunset Hospital prescribed and recommended could have turned my situation critical and caused me to have a septic Shock which has a mortality rate of 25-50%. In the 6 hours I was in the ER and Triage, not one surface was cleaned, which could have also caused Staph infections or MRSA or septic shock. I am glad I chose not sit or touch anything. The restrooms, floors, seats… were filthy in the triage and waiting room.
I understand that you wait at hospitals, and you cannot control or predict what other citizens are going through at a public hospital, but I was given no choices to avoid this dangerous situation.
This could have been solved with a simple map or choice that could have been given by the staff whom I trust!! Please discuss this with your legal department and change the policy!!!!
Thank you.
Julie S
Corporate Office HQ,
I would like to report excellent customer service in reply to my prior letter.
After sending the email I was contacted by the company’s guest relations. My concerns were addressed and corrected immediately with their legal team. By the 3pm that day the president of operations, George Markantonis, contacted me personally to let me know they had changed the policy.
I am very impressed with the Sands Corporate and especially the Venetian and the Palazzo.
Thank you for listening and helping your guests have the best in care.
Julie S.
Last Year on December 22, 2014 I was staying at the Sands Reno. I was newly married so i had not changed to my married name yet. I have no history at all of bad behavior, I come from a small town and never been in trouble not even a speeding ticket ever. My new Husband had rented a room in our name but used his credit card. He became upset and told security to make me and my THREE children leave. I called my Mom and she was trying to rent us another room there. She was put on hold for over an hour. In the mean time Me and the THREE girls were put on the street. It was cold and unfair to be put out om the street at 11 pm just before Christmas. The female security guard was very rude. The males were trying to calm her down saying it wasnt fair.