Key Food Stores were founded in 1937 in Brooklyn, New York. The company operates a chain of supermarkets in New York, New Jersey, Pennsylvania, and Connecticut.
Key Food Stores are part of a supermarket co-operative that operates stores under the Key Food Marketplace, Key Fresh & Natural, Food Dynasty, Urban Market, Food World, Food Universe Marketplace, The Food Emporium, and Super Fresh names. The company expands mainly through acquisition, including the most recent one in 2015, where 23 A&P stores were acquired in a bankruptcy filing. Currently, including their latest acquisition, the company has 324 locations.
Key Food Stores is now the largest supermarket chain in New York City.
During the coronavirus pandemic of 2020-2021, Key Food drastically cut hours. As of October 2022, the company announced a return to 24/7 operations.
Company headquarters are located in Staten Island, New York.
Key Food Stores were founded in 1937 in Brooklyn, New York. The company operates a chain of supermarkets in New York, New Jersey, Pennsylvania, and Connecticut.
History
Key Food Stores are part of a supermarket co-operative that operates stores under the Key Food Marketplace, Key Fresh & Natural, Food Dynasty, Urban Market, Food World, Food Universe Marketplace, The Food Emporium, and Super Fresh names. The company expands mainly through acquisition, including the most recent one in 2015, where 23 A&P stores were acquired in a bankruptcy filing. Currently, including their latest acquisition, the company has 324 locations.
Key Food Stores is now the largest supermarket chain in New York City.
During the coronavirus pandemic of 2020-2021, Key Food drastically cut hours. As of October 2022, the company announced a return to 24/7 operations.
Company headquarters are located in Staten Island, New York.
The key food in Jackson Heights NY. The employees need to be retrain on how to pack groceries. You don’t put heavy items on top of chips. I’m a former employee of key food and I had to take everything out of my bag and repack it.
Who cares what you think.
i use to love key food but after today I no longer like it ! The managers was very rude and threaten me in front of my kids I purchased $87 worth of food and forgot 2 items. They began to throw everything out my stroller in front of my kids telling my kids don’t steal like ya mother which I find very inappropriate it was a honest mistake I forgot 2 items under my stroller ! He then began to scream in my face and say YOU people as in ( African American) always come in this store and steal !
I was in your Waterbury Ct store today. The deli is extremely slow. They had 2 guys working that were both making sandwiches. There was someone in the back eating. When he came out he had to stop and talk to one of the guys making the sandwiches. I went up to pay and I asked the cashier if there was someone in charge. There was a head cashier that was useless. She could not give me a phone number for your corporate offices. This is a poorly run store. This location was the pride of the neighborhood. Now it is run down and dirty.
Mind your business please thank you
F**k you
Here in the Bronx, N.Y.C. the Keyfood located at 1757 Randall Ave, was changed to Food Universe. All the male store managers claim they don’t speak English whenever some one has an issue that needs addressing. All the cashiers speak Spanish with little to no English. The managers refuse to open their bottle redemption machines claiming they can’t because of Covid-19 & they have to clean the area. Before Covid-19 they argued with customers who want to change in their bottles & cans for $$, the areas outside the store are very dirty, in some areas mold & garbage needs to be picked up, and it smells really bad. The sad thing is when trying to report this to the environmental control I can’t get through. My next step is to call Bx12 News to report this.
4/8/2020 was shopping at the key food store in Whitestone NY. I noticed there were to many people shopping and also waiting in line with no space between them( others store space people out letting a hand full of people in to shop at a time and keep people spaced out there were no self serve check out open which would been able to release the lines… I’m writing to you to address the seriousness of what I brought up to the management staff…. the man was unsympathetic when I told him what I felt shopping in your store he gave me a dumb look and told me there’s not to many people in the store…..you should take the situation very seriously I will not shop at your store no more because the way I was blown off with a look from management safety for your customer’s over profit will be putting a complaint with the city gov
We have been shopping at my local Key Food Store #2298 for several years. I have not encountered the rudeness of a manger until today. On 3/17, we purchased two packages of Yogi tea. The sign advertised 2 for $7. I did not read the receipt until I got home. One of the packages registered at $5.79 and the other was charged 3.50, and stated that it accepted the flyer price of 2 for $7. We returned to the store today, 3/22, to purchase a few items. We are preparing as most of the people living in NYC for the order mandated by Gov. Andrew Cuomo. I asked the manager about the price of the Yogi, to see if I could get a price adjustment. As I held the receipt in my hand, he was not helpful and said that was last’s week’s sale. I responded, “On my receipt, it’s printed 2/$7 on one of the Yogi Teas”. He replied, “I don’t know which flavor you bought.” My response was, “It is Cinnamon Vanilla as indicated on the receipt.” He then said, “I don’t know what size you bought.” I told him, “Please go check the item on the shelf. There is only one size of the packaging.” I continued to complete the transaction at the checkout line. Before we left the store, I went to manager to ask about the item. He reached for the plastic sandwich bag and handed me $0.59 and a Canadian coin. I asked him, “What is this?”. His response was, “This is the difference for the price you paid.” I was livid and said, “This is not the price that was advertised.” He added, “We are not honoring flyers”. However, the items I purchased while I was there did take the flyer prices of items so I was confused and upset because that comment made no sense. I said, “This is not acceptable. You are capitalizing on the situation. This is not right.” His response was, “You don’t have to shop here” and “I don’t make the prices”. This is one of the worse customer service response and attitude displayed during this time. We are supposed to be helpful and understanding. I am not trying to take advantage of any situation, I was simply trying to get the price I should have paid. This is not an acceptable behavior of a manager.
That is happening in all there stores across NY I tried calling there corporate office no answer just leave a massage I left one and still waiting for a call back I mean if C Town And Met Food and even fair way supermarket can Honor there circular why can’t they ,there price Gouging and as consumers can’t do a thing about it
I was very surprise to read all the bad stuff people said about the Keyfood stores. Just goes to show how long I’ve been out of the know. I use to work for keyfood Stores, Inc. when they were located in Brooklyn. This was back in the 60’s and early 70’s. The stores were individually owned at the time, but barred the name so they could buy wholesale. I spoke with managers and owners on the phone and met a few. They were very nice and pleasant, they took whatever they’re customers complaints were seriously. They’re probably either retired or have passed on. But they were good managers and very business oriented. From what I’ve read, things have changed dramatically and makes me so happy that I now live elsewhere and where Keyfood doesn’t operate. Those past generations who built up the those supermarkets would probably be horrified at the turn of events as things are now.
On 02/11/20 @ 16:20pm I entered my local key food store #2144 and did my shopping as usual until I noticed a small child under the age of 7 running into a hazardous employees only area, I started to stop her when i was bumped I noticed she was not alone there was a man with her I asked him should she be back there ? He looked at me and laughed and proceeded into the unsafe work area with the child I was so worried I stopped shopping and when to check out so I could inform the manager, after giving the floor manager a description of the man I was told he’s a manager also and he always brings his child to work; I know it’s not keyfoods policy to have small children in the Work place around dangerous boxes and areas that contain animal blood I’m writing this comment in hopes that you reach out to this store and express to all employees and managers the importance of keeping children out of the work place
Store #2296 138-37 Queens Blvd: Overcharged 4 dollars on one item Showed mgr. the receipt, to which he replied, “Show me the item”. I pointed out area from where the item was purchased, which was adjacent to the office, and he said, ” what kind was it?” Obviously he cannot read the receipt! Obviously the computers were not programmed correctly! He told me I have to bring the items back. I bought these items yesterday for an older couple. Also, there were other mistakes on the receipt!
Management training is seriously lacking here. Not the first time this has happened either! So far upper management has not responded to any of my issues.
Do something to fix these issues. Gangsters posing as managers is no way to run a business. They have nice cars, but why buy the clothes off the rack? Proper training and a little ethics go a long way!
Can you order and put in the stores of wa ha ha drinks from China?.
Your employees work hard to maintain the Food Universe on 35th ave in Bayside, NY. They are kind and pleasant.
BUT whoever is in charge of pricing has made some grave errors. The deli increases of 25-30% jolted the senior citizens. The Tuesday senior discount of 10% does nothing to offset such increases. I therefore avoid FU whenever I can. That is not always possible owing to consolidation of the business and subsequent elimination of competition in this neighborhood.
I bought a package of Echo Falls Smoked Salmon yesterday. It was advertised at $7.99. I was charged $10.99.
After bringing it back today, the manager told me that what I bought was not the advertised smoked salmon (even though the package clearly states it is).
When I asked for the sale smoked salmon he said they didn’t have it.. He also said if I looked closely (VERY closely) at the picture in the ad, I would see it is a different type of smoked salmon.
I feel that is misleading and I felt taken advantage of.
Your staff that works at your Gerritsen Avenue store in Brooklyn, are low class and disgusting, especially the so called night manager Harry. He is a disgusting piece of work, he has no concept of what is ‘customer service’. Let me tell you what happened on Wednesday night April 17th; I had the ‘wonderful’ experience of having four crates of milk thrown on the floor next to me as I was walking down the dairy aisle because the incompetent, jacka** that was pushing the over loaded cart stopped it suddenly sending the crates crashing to the floor completely soaking my expensive shoes and splashed milk all over my uniform pants, making them unusable for my early shift the following day. It’s 930pm and I don’t have any way of getting them cleaned for work for the following morning. But the most disgusting thing was the attitude and behavior of that piece of ‘GARBAGE’ Harry; he completely disregarded me. HE NEVER ATTEMPTED TO APOLOGIZE INSTEAD HE WAS MORE CONCERNED WITH HOW MUCH MILK WAS RUINED AND CLEANING THE FLOOR than he was with trying to provide any kind of compensation or even the slightest bit of concern for the inconvenience this caused me. Instead he started stuttering in the most disgusting whiny voice, ‘Well what do you want me to do? You know these things happen. It was an accident.’ Then totally disregarding me again he had the audacity to focus his attention to giving the idiot directions on getting the mop and bucket and keeping everyone out of the aisle. What a disgusting unbelievable way to treat someone. He acted as if I wasn’t there; HE WAS MORE CONCERNED ABOUT HAVING MORE WORK TO DO. That was when I dropped all the groceries I was carrying in my arms on the floor and stormed out of the store.
It is disconcerting to see what poor customer service your company provides. I am suprised you have been in business for as long as you have. The only guarantee I can give you is that I will never in any way shap or form will I patronize any of your stores again. Also in my personal opinion HARRY should not be a manager he doesn’t even deserve the job of putting out the garbage with he lousy attitude.
Unbelievable they are so rude in that store all the workers especially the girls behind the register the manager is horrible and the cashier manager is horrible I don’t understand any of them if you don’t like your job then get out I am handicapped I may not be as fast as everyone else but that being said I’m pretty fast for handicapped person and to be treated like crap at a register that the belt never works and you have to move your own items forward the register girls don’t even help you considering I’m handicapped and to be told I’m one item over on the express line by this older woman that was there, made my stomach sick she said I was taking up extra time from everyone else one item over can you believe it I am handicapped and I may not be as fast as everyone else but that being said I’m pretty fast for handicapped person and to be treated like crap at a register and to be told I am one item over on the express line by this older woman that was there made my stomach sick she said I was taking up extra time from everyone else one item over can you believe it she had the balls to tell me this after being loyal to this disgusting dirty store for some many years and the only reason why I go there is because it’s closed to my house and I’m handicapped if I had my choice I shop at the one in Mill Basin cleaner nicer and treated better and plenty of parking I really think if you’re a low-life you work for Garrison Avenue Key Food I don’t care who gets mad at me I’m so pulled what happened today and the register female knows me for many years if you’re having a bad day then get out of the job don’t take it out on customers and that’s what it appeared to me it took everything in me not to answer her or punch him in the face and that’s the way I felt I have not a violent person and nor am I rude I treat everybody with respect but this is not the first time in the store and totally sick of it I will be shopping in Mill Basin from now on give that a shot if not Stop & Shop here we come
On 2.8.19 I shopped at the Key Food Store located at 1233 Nepperhan Ave., Yonkers NY 10703. When I checked out, the cashier named Andrea, said that my transaction did not go through. I had to reinsert my Visa debit card again to be processed. I went on line to check my banking account & found that I was charged $70.08 twice, once on 2.8.19 & again on 2.11.!9. I called the store & was advised that I would be credited on my account within 3 days. I checked my account again but both charges were still on. I called a second time & was told that I had to go back to the store to see the manager. On 2.15.19 I went back to the store to speak to the manager who was very rude & had no interest in hrelping me. His response to me when I inquired why he was not able to take care of this, especially since I had to make as special trip to the store was “call corporate”. He had an attitude & could care less to help me he had no intent to be bothered & walked away. I would have to say he certainly should not be employed by you, especially in a manager, or any other position with his attitude.
I will never shop in one of your stores again.
I would appreciate a response from you.
Good Afternoon,
Thank you for allowing me the opportunity to express my concerns. Allow me to begin this email by explaining this is NOT a complaint regarding prices or any product. This is a concern regarding customer service and communication.
On Sunday, 11/11/2018 at 12:48 pm I was doing my routine grocery shopping at Key Food #564. A Pecan Pie had been labeled with an on sale sticker for $3.99. There were several other boxes with the same sticker (roughly 12, a whole section). Once I am at the cash register checking out, the pie rings up standard price $7.99. The cashier calls for a price check and shortly after, NATALIE, the Deli manager arrives to the front. Natalie is clearly upset and begins to aggressively explain to me that The Pecan Pies are not on sale. Please note, she is yelling at me from the back of the cashiers line. In an effort to communicate, hoping to avoid confusion for other customers, I explain to Natalie that several pies have been marked with the sticker. This is where things became offensive. Natalie raises her voice and says “NO THERE ARE NOT! WHY DON’T YOU COME SHOW ME!”. I quietly proceed to pay for my groceries and ask the cashier if I may speak to Natalie.
Once I arrive to the deli section, Natalie is removing all stickers from said Pecan Pies. I approach Natalie respectfully looking to point out the miscommunication. At this time, NATALIE accuses me of switching the stickers. NATALIE calls me a liar when I deny. NATALIE is causing a scene in front of the deli department.
I proceed to speak with the co-manager on duty Bobby. Bobby was empathetic and cordial. Bobby explained to me that this has been a re-occurring issue (people switching the stickers). I understood. But as I explained at the beginning of this email, this is not about the product or price. I was appalled and sincerely embarrassed to have a person in a leadership position scolding me like a child in the middle of a crowded supermarket. And above all, to be called a Liar, while simply trying to avoid confusion for the next customer.
I sincerely hope employees like NATALIE, are not chosen to lead a department based on their communication skills. Perhaps NATALIE could benefit from some customer service training such as Conflict and Resolution.
Thank you again for taking the time to hear my concern. If you have any questions please do not hesitate to reach out.
– Elias
October 16, 2918
Jon Cost
Crunchit99@ aol.com
RE: Key Foods store
Beacon, New York
Dear Key Food representattive.
Your store on Main Street in Beacon New York 12508 is filthy, in disrepair and the attending manager on Sunday October 14 (late afternoon) was entertaining family and friends during store hours.
The electric door(s) were broken, cashiers seems confused at check out and managers families children were using the store as a play ground. My shopping experience on Sunday, October 14 was the first and last. The store is a third world open air market that will incur health citations soon.
The Beacon location needs immediate, comprehensive attention.
Thank you,
Jon Cost
crunchit99@ aol.com
I NEED TO CONTACT SUPERFRESH IN PLAINSBORO TOP OWNERS TO COMPLAIN. HOW DO I DO IT?
Hello. I’ve lived down the street from Key Food in Oakland Gardens for about 6 years. Unfortunately I don’t have a car and have to go to this grocery store or I would never shop there ever. The workers there are terrible!! You have to wait 30 mins for the deli even with 3 people back there and only 4 people in line. They don’t care about their jobs, start cleaning and wrapping up the the slicers 3 hours before the store even closes. People have come in and want kosher meats and can’t get them cut because there’s no kosher slicer after 5pm. It’s already cleaned and wrapped. They just walk around at snails pace and talk and don’t do a thing. Plus if you ask for a 1/4 lb they don’t know what that is and give you 2lbs. Sorry, it’s a little over. The meat in the back I’ve bought and tried to eat the next day and smelled so bad and was bad a day after buying. The cashiers are too busy texting and talking to work. They’re more worried about a hot date that night than taking care of guests. The managers are a joke. They yell at guests in front of every other guest if they don’t agree with something. I bought a yogurt yesterday and I usually check dates but was in a hurry and got home and shocker it had a Jun 7th expiration date!!! I could seriously go on and on. Someone really needs to go in there and see what’s going on because it’s apparent that nobody has in a while.