Jordan’s Furniture is a full service furniture store that operates mainly in the New England states. Founded in 1918 in Waltham, Massachusets, by Samuel Tatelman, who began by selling handmade furniture out of the back of his truck. When Samuel’s son Edward joined the business, the company opened its first store.
Today, the company has 7 locations and is owned by the Berkshire Hathaway company, who acquired the business in 1999. Eliot Tatelman is the last remaining son still employed at the company. Grandson’s of Tatelman speculate that their grandfather simply pulled the company name out of a hat, as the origin is unknown.
The company is best known for their springtime advertising stunts, which generally include some feat performed by the Boston Red Sox. In 2007, the company offered a full refund on certain pieces of furniture if the Red Sox won the world series. Company headquarters are located in East Taunton, Massachusetts.
Jordan's Furniture
Jordan’s Furniture is a full service furniture store that operates mainly in the New England states. Founded in 1918 in Waltham, Massachusets, by Samuel Tatelman, who began by selling handmade furniture out of the back of his truck. When Samuel’s son Edward joined the business, the company opened its first store.
Today, the company has 7 locations and is owned by the Berkshire Hathaway company, who acquired the business in 1999. Eliot Tatelman is the last remaining son still employed at the company. Grandson’s of Tatelman speculate that their grandfather simply pulled the company name out of a hat, as the origin is unknown.
The company is best known for their springtime advertising stunts, which generally include some feat performed by the Boston Red Sox. In 2007, the company offered a full refund on certain pieces of furniture if the Red Sox won the world series. Company headquarters are located in East Taunton, Massachusetts.
History
Hello. I brought a bed with headboard and footboard in August 2022. The headboard cracked and broke in November 2023. Of course the manufacturer’s warranty is only good for 1 year. I do not feel that I should have to pay for a new headboard. I have a bedroom set purchased from Jordan’s that is still holding up fine. I feel this new headboard is not as solid and a cheaper material. I am so disappointed in Jordan’s that this may be my final purchase. Jordan’s should stand by the furniture they sell. The headboard should not be broken a year and a half later!
My experience with Jordan’s was absolutely exceptional. My wife and I purchased a new mattress from Joe E in the Avon store and he spent a lot of time with us. Zero pressure but lots of education and helpful advice. The mattress was a lot more firm than we had expected so the first few nights were rough. Joe was extremely helpful and John, the manager of the Sleep Lab was also. They bent over backwards to help us out and allowed us to return the mattress with full credit and buy a different mattress that is a dream come true. At no time did I ever receive less than 110% of their time and attention. I wouldn’t consider buying from anyone else.
So My wife and I spent a few hours in the Mattress showroom working with the saleswomen to select and purchase the perfect new mattress. When the delivery guys arrived, we were stunned to hear that the mattress was “Frozen” so they couldn’t bring it up stairs. This is after my wife and I removed our existing bed and took time off of work to be home. We then spoke to the delivery supervisor who told us they load the trucks the night before and this “happens”. BTW, This was the second time they had this issue in the same day. We then reached out to our saleswomen and she didn’t give us much assistance and suggested we cancel the order. We then called and asked for a manager who apologized and said they load the trucks in the morning. We informed him that that wasn’t what we were told and he said ” You know our process better than me” he then proceeded to ask us if we want to cancel our order? After speaking to three people from “Customer Service” they only offered to cancel our order rather than try to work with us to delivery an unfrozen mattress. Needless to say we’re beyond disappointed as I’m not the type to write reviews but this experience was so bad we need to let people know. Our feeling is that this company doesn’t care much about its customers nor losing business.
Sent from my Verizon, Samsung Galaxy smartphone
——– Original message ——–
From: Alexandria Confalone
Date: 7/1/21 3:09 PM (GMT-05:00)
To: Warren Rubinstein
Subject:
To Eliot,
Hi our names are Alexandriai Confalone and Warren Rubinstein. In October of 2019 we purchased a king size bed from your company, and because we liked it so much decided to come back to find some living room furniture. That brings me to our problem. It took five months (understandable) because of COVID to receive our furniture. The recliner swivel chair we bought had this lump that we noticed on the cushion so the technician came over but was unable to get lump out so we waited for a new cushion and after that was installed two weeks later the lump was still there only seemed worse. Not only that but on the sofa we are also waiting on a new cushion as well because of a big spot (not man made). Nothing seems to be working on the furniture we purchased, and we are not happy at all. Now your company is saying that if they take chair back and we get a different chair and deliver new chair we will have to pay a delivery charge for that. Needless to say that made us even madder and disappointed. In all our years of buying furniture we have never had this much trouble or disappointment. The bottom line is they are coming back again to try to fix chair because we will not pay a cent for any charges even if its a dollar. In the future I think you should think more about making the customer happy rather than the bottom line., We will not be coming to your company again.
P.S. I hope your reading this Mr. Eliot and not some representative for you.
Thank you
Alexandria Confalone and Warren Rubinstein.
Order Number – 11220055300
Order Date – 11/22/2020
Salesperson – Derrick Roderick (DWR)
Store – East Taunton, MA
My dream home got all messed up. Lost of Trust and got Insulted by Jordan.
We booked Jordan’s furniture on 11/22/2020 (#11220055300, #11280086016, #11280055990) for our new home that we purchased in December 2020.
We were told by Salesperson that we should be getting most of our stuff except the Queen size bed by December 27, 2020 and Queen bed in between Jan – Feb’2021.
Nothing happened and despite all follow-ups we were just send in circle. Customer Care on call mentioned that it was Salesperson’s fault to book all your furniture in one order and this should have been split in multiple orders and now nothing can be done. We were told that we must wait for everything to arrive before we get our delivery. We could not digest this information and went to Jordan store to meet Derriek. He told us that information provided by Customer Care is all wrong and he can split the orders and track them for us.
Don’t know who to believe but we got no choice. Hope you can find all above information in the case notes and someone is updating them.
We have been chasing since then and furniture coming in batches. Last peace which is our Master bedrooms’ King size bed has still not arrived and every time we call it just move by 2-3 months.
Salesperson told us that because of wrong information by customer case we should call him to check status directly and push for things and now he also got frustrated and misbehaved with my wife.
He told her in angry voice that “WHY ARE YOU CALLING ME AGAIN AND AGAIN?”. This was so disappointing like we are begging for the stuff for free and lost our respect.
We were so disappointed and called Customer Care to take back King bed set (whatever was delivered without Bed)and return our money. They came back with a resolution to give us a loaner bed which matches the colr of remaining furniture for the time. We agreed (Photo sent to us for agreement by Mary Jane Jarvis on 05/10/2021- Email attached)
We got delivery of loaner bed on 5/18 which was a completely different color (Gray) and do not match with Bedroom set.
I am truly sure that Jordan’s Executives would never like to present this kind of service to any of his customers.
This is completely not acceptable. New home and we have guest coming in, but we can’t show our master bedroom to anyone because this is looking so bad.
Again, we completely feel like loosing our respect by calling your customer care again and again and dealing with people who have no value for words they give back to customer. Also got insulted by the sales rep. Seriously, We are done.
Please do a final favor on us and take back the king bedroom set (dresser, nightstands, Chester and loaner bed) back and return our money. There is no compensation to the loss of trust and insult we got in return.
– Sandeep (781-205-XXXX, 781-428-XXXX, 781-244-XXXX)
Purchased a mattress in fall of 2019. A few months later I noticed an indentation on the side.
I sent pictures clear to the naked eye and was told by a very dismissive Customer Service employee not to sit on the mattress. Seriously ? Did you go to college for that? I have purchased many items from Jordan’s and went there specifically for a mattress because Elliott was so convincingly honest. Never again. Sorry I didn’t read these reviews first. You should be embarrassed the way you treat your customers
SCAMMERS ONLY LOOKING TO MAKE COMMISSION. I am having the worst experience with Jordans. I will never buy from the again and will be sure to tell everyone I know never to buy from them. I spent $3500 on a couch less than a year ago. I was “sold” the sunbrella fabric and the down inserts. The sales person went on and on about how great it would be if you have kids and pets. I know now that she was just looking for a bigger commission. I feel I was totally scammed. My couch looks like something you would find on the side of the road with a “free” sign on it. The sunbrella fabric stains with every little tiny thing. A small water spot and I get a stain. And, you cant just spot clean it. Everytime you have to clean the entire cushion. Who has time to do that??? i WOULD HAVE TO DO THAT EVERY SINGLE DAY. And I paid extra to have to do that??? The down inserts are completely flat. I cant even fluff them anymore. I called the cleaning company and they sent out someone to take a look at the couch. The tech wouldnt even clean it, he said all the cushions should be replaced, contact the warranty company. I called them, they said send the tech out to clean it. I tried, was told he cant go back out call the warranty company. I’ve had enough!!! I called the corporate office. They apologized for the experience and said “I’m sorry the salesperson did not explain how the sunbrella fabric really is, they should have told you”. I want someone from corporate that can actually make this right to contact me. I am sharing this on every social media outlet I can find.
I would like a call ASAP before I take legal action. I will never ever buy from Jordan’s again, it has been a absolute nightmare. I spent THOUSANDS of dollars and it has been nothing but a headache. You pride yourself on customer service for WHAT. You should really reevaluate your missions and values because they do not aligned with your business. You make promises that you can’t keep and just push people along to shut them up. I expect a call from a executive I am done talking to your so call management.
Jennifer,
Although I did talk to Jay, a Supervisor at the corporate office, after speaking to three other representatives, two of which were quite rude and demeaning to me, all that was offered to me was a $200.00 credit towards a new mattress, if I chose to purchase a new one, since as Jay said, “it does sound like you need a new mattress.” The mattress costs $787.00. Obviously it can’t be replaced for $200.00. Jay also told me to just turn the mattress over and it should be fine. Honestly, I can’t believe that’s the answer he gave me. So my problem is not resolved at all. I’m just very disappointed in Jordan’s customer service. I didn’t expect the rudeness I received from two of the representatives, Cheryl and Andrea, especially. If you have any other suggestions that might actually help this to be resolved, I would appreciate it. Thank you.
My Jordan’s furniture experience also sucks, We purchased a “LEATHER” sectional @$3,500.00 plus warranty, that the salesman assured us would cover “ANYTHING” except animal destruction. NOT!!! At 11 months old the color started to come off and expose a grey base color. Come to find out the color is SPRAYED on over the leather, I never heard of such a thing. Well Jordan’s proceeded to tell me that the leather was “stained and they would re-dye it…lol.O.K. After a very heated argument it was fixed but was told that they wouldn’t be repairing it again that they considered it NORMAL wear and tear. Seriously??? 3500 + for a leather sectional that should last years and a warranty that now doesn’t cover anything well now what?
Would like a response from the corporate office
I purchased a Jordan’s Brand memory foam mattress five years ago and the mattress has failed, as far as I’m concerned. The two representatives from Tri Country Furniture Service that came on two separate occasions both agreed that the mattress had failed. However, after three months of trying to get this straightened out, I just received a call from Jordan’s Customer Service office in Taunton and was told that was a mistake; that I am not getting a new mattress. I was also told that Tri Country shouldn’t have made that determination and they apologized. However,an apology does me absolutely no good! Jordan’s hired this company to represent them and they should follow through with their recommendation. I am extremely upset and disappointed with Jordan’s Furniture. This is unacceptable that I’ve been yanked around for literally 3 months, to no avail. I will never purchase furniture from Jordan’s again, unless this is resolved properly.
Good afternoon Sheryl,
I see that you had the opportunity to speak with a member of our customer service management today to discuss your concern. If you are still in need of further assistance, please contact us again at 866-856-7326 ext. 4333.
I get a kick out of Eliot’s Red Sox No-Hitter commercial, where you “wake up” to the news that your mattress is free. Red Sox fans don’t go to sleep before knowing the result of the game!!! ??
Dear Eliot, Jordan Furniture has long been a leader in many civic areas. It is time to work on reducing plastic use. From the plastic that furniture is wrapped in to the plastic advertising cards your company contributes significantly to harming the environment. For one example the advertising postcard I received in the mail today is labeled Recyclable #7 but Number 7 plastics have traditionally not been recycled and with the crisis in recycling they are probably just discarded into a landfill. A cardboard postcard would have been more welcome to me.
I am reaching out because I think that you are a person who really cares and will try to do something as you have for foster children and other causes.
Thanks for reading this and please try! It is not an easy problem to tackle but we have to start soon. Janet Watson
We purchased a leather couch from your New Haven Store just 1 year ago this month. We were told that the service plan we purchased would give us piece of mind with little kids because it COVERED EVERYTHING – FULL REPLACEMENT! Now we have discolored leather seat casings (told a manufacturer defect) and we are told that we can dye it and only get a $200.00 credit or replace casings with no guarantee that it will last – plus we have to pay $200.00 labor fees. We now are out $1100.00 for the couch, $200.00 for labor and we don’t have couch that is guaranteed to last! We are SHOCKED and highly DISAPPOINTED by the quality of product you offer as well as the customer service you provide. We feel that we were steered in the wrong direction by your salesperson and we are now being treated poorly by GBS Enterprise that handles your protection policies. What is really disappointing is that we moved away from one company’s couch we had for 17 years to try you and your product and we wish we hadn’t moved from that first company. We would hope a company as large as yours would help hard working people make a situation right – instead you are out to make more money and keep us from having quality products in our home. Once resolved we won’t want to go back to your company and will not want to recommend you to others.
Extremely Disappointed-
Erika LaBella