David Neeleman founded JetBlue on 1999 under the name NewAir. Neeleman, along with several of the original executives of JetBlue, were former Southwest Airlines Employees.
JetBlue follows Southwest’s low-cost model, but has sought to distinguish itself by having first-class amenities for every traveler such as personal televisions for every seat and Satellite radio.
The airline grew quickly and profitably; JetBlue was one of the only airlines that showed a profit after the downturn in travel after the September 11, 2001 terrorist attacks.
Major airlines such as Delta and United Airlines started rival mini-carriers but these have now been disbanded and absorbed by their parent airlines.
JetBlue expanded to add routes all over the United States and in 2008, the airline also had twelve Caribbean/Atlantic destinations.
From 2008 to 2013 JetBlue entered into codeshare agreements with Aer Lingus, Lufthansa, South African Airways, Virgin Atlantic Airways, Jet Airways, and Air China.
Today JetBlue is a publicly traded company, trading on the NASDAQ under the symbol JBLU. The company is #495 in the Fortune 500, a member of the S&P 400, has 18,000 employees, and had $5.89 billion in revenue in 2015.
The company announced in June of 2016 that it plans on overhauling 15 of its planes to begin introducing flights to Europe in 2019.
In July of 2016, the company stated that it would provide commercial flights between the US and Cuba beginning in August of that year.
As of September, 2016, JetBlue Airways flies to 96 destinations in North, Central, and South America; some countries include Aruba, The Bahamas, Barbados, Costa Rica, Colombia, Ecuador, Mexico, Peru, Puerto Rico, Saint Maarten, and Saint Lucia
JetBlueDavid Neeleman founded JetBlue on 1999 under the name NewAir. Neeleman, along with several of the original executives of JetBlue, were former Southwest Airlines Employees.
JetBlue follows Southwest’s low-cost model, but has sought to distinguish itself by having first-class amenities for every traveler such as personal televisions for every seat and Satellite radio.
The airline grew quickly and profitably; JetBlue was one of the only airlines that showed a profit after the downturn in travel after the September 11, 2001 terrorist attacks.
History
Major airlines such as Delta and United Airlines started rival mini-carriers but these have now been disbanded and absorbed by their parent airlines.
JetBlue expanded to add routes all over the United States and in 2008, the airline also had twelve Caribbean/Atlantic destinations.
From 2008 to 2013 JetBlue entered into codeshare agreements with Aer Lingus, Lufthansa, South African Airways, Virgin Atlantic Airways, Jet Airways, and Air China.
Today JetBlue is a publicly traded company, trading on the NASDAQ under the symbol JBLU. The company is #495 in the Fortune 500, a member of the S&P 400, has 18,000 employees, and had $5.89 billion in revenue in 2015.
The company announced in June of 2016 that it plans on overhauling 15 of its planes to begin introducing flights to Europe in 2019.
In July of 2016, the company stated that it would provide commercial flights between the US and Cuba beginning in August of that year.
As of September, 2016, JetBlue Airways flies to 96 destinations in North, Central, and South America; some countries include Aruba, The Bahamas, Barbados, Costa Rica, Colombia, Ecuador, Mexico, Peru, Puerto Rico, Saint Maarten, and Saint Lucia
JetBlue no longer providing complaint contact info on its website is a violation of the US Dept of Transportation but they won’t do anything about it. You can call the number on this page – 718 286-7900 – and there is an option for customer care but when you select it, the message is the extension is no longer active. I talked to an agent at the general all-purpose 800 number they send everyone to (that is backed up 80 minutes on average) and was told I would be granted a refund. No surprise I never got it.
I’ve been trying to get an issue resolved. Got a call back after an hour. And got hung up on then started a chat for over an hour and 20 min with no resolution. Then got another call from costumer service after another hour and a half got put on hold then hungry up on. 3 hours of my life for no help whatsoever. This is ridiculous. I would like someone to call me back in an orderly fashion and then not Hager hung up on. Glad I’m a true blue card holder. Please contact me. 718-945-XXXX
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star ranking : 000000000000000000000 Horrible service I book a flight for my mom after 3 hrs delay and a lost bag. This company USED to be the best now its the WORST. What its going on with you guys at this point I dont care about the loyalty points this will be my last booking with them and I dont care about losing my money on the return ticket I rather pay more on a different airline that going back with you guys after that horrible experience my mom had NO MORE with you guys. Its sad that a once an excellent company its like I stated before the WORST
I was about to book a flight and will NOT use Jet Blue due to its ridiculous new ‘rule’ to not allow people to fly or check in unless they will wear a mask. This is my choice, not Jet Blue’s. If the other airlines foolishly follow suit, I’ll drive instead. There’s no rules there, and I’ll save a bundle on flights and car rental.
Their site said wearing a mask was to protect others, not the wearer. Hello, it works for both.
Unbelievable. Let the people decide! So long Jet Blue.
Help. I’m having major issues with a lost bag. It did not make it to baggage claim from last night’s red eye flight from JFK to SFO. I was originally told it would be delivered today in SF. The bag never came. And now I’m being told that it never left JFK and they don’t know where it is. HELP! My daughter is a college athlete and needs stuff from the bag ASAP. The items in her bag are not things that she can easily go to a drugstore and replace. And she lives on a college campus without a car. ? All I’m being told is that JetBlue never loses a bag and it will eventually turn up. But that’s not good enough and the customer service story keeps changing….
I have been trying to speak to customer service for a week now. Wait times on the phone were 180 mins and more than once after waiting for over 30 mins I was disconnected. Today I tried the option of chat on app only to be sent a copy and paste of policy and you agreed to terms when purchasing fare. I can’t believe this is the customer service provided. To resolve my issue I expected for customer service to atleast offer to find me seats together with my children that would allow carry on bags even if there’s an upcharge. I was told if you want to speak to supervisor call 1800 number and that’s it messaging was disconnected. I’m currently on hold with 1800 number and wait time is 220 mins. This is ridiculous. The least you can do is have a system like other companies that return your call or call you back when you are next in line.
Needless to say the is the last time I ever choose jet blue to fly with.
I’d still appreciate to be contacted back somehow to resolve my issues otherwise I have no choice but to show up at the airport prior to flight date to try and resolve my issues in person!
on 9/28/2019 I flew from portland oregon to boston. Flight 310-PNR YGKYSC The video, which you advertised on your site as continuous was not. It didn’t work. The flight attendants offered no help.None.Finally when we arrived in Boston the attendants sent me to customer service. The reps said “tough”. To fly for 4 hours w/o any entertainment and confined to 1 seat is mistreatment. How do you propose to remedy the situation? To offer to quote your unadvertised “customer bill of rights” is an insult! And how many customers buy tickets w/o entertainment for a poultry $15 off your next flight??? Really, what a joke!
I called Corp. headquarters 1-718-286-7900 ,followed the instructions press #6
I did and waited 10 min. the first time called and 5 min. the second call Both times NO ONE Answered . We stopped receiving jet blue e-mails and I just want to know why??
I want nothing to do with this company. Your customer service is horrible.
I mistakenly thought my flight was tonight. When I went to check in I realized MY mistake. It was last night.
I know your company doesn’t have a human side. It’s all about the money!
I have a great deal on my plate, being the sole care giver for my 89 year old mom with dementia.
All I wanted to do was take flight #100 (LAX-FLL) tonight. I was willing to pay the $200 change fee. And there are plenty of seats available.
But no, the only break CS was willing to do is wave one change fee and pay the price difference totalling $450.
I wasn’t going to Florida for pleasure. My granddaughter and I were going to pack up my mom’s home and bring some of her stuff back with us.
That is why I added luggage to our return flight. This horrible situation as caused me added stress and chest pains.
I don’t plan on using the measly credit of $60 for both of our return flight tickets w/luggage!
Eileen Schauerte
Jet Blue Corp
27-01 Queens Plaza North,
Long Island City, New York 11101
Alfredo Edwards
June 22, 2019
RE: Confirmation # DBQRXG: Flt 2859
To Whom It May Concern:
I purchases a nonstop ticket from JFK, New York to Kingston, Jamaica on June 4th 2019 on the Jet Blue website. I was attending my late brother’s funeral to be held the evening of June 21st, 2019. I selected my seat and noted printed my confirmation number; DBQRXG. Flight 2859 departing JFK on Thursday June 20th, 2019 at 10:11 Pm arriving in Kingston at 1:20 AM the morning of June 21st.
On June 20h at 3:17 pm I received an email (sh_edwards@yahoo.com) that the flight was delayed and the new departure was 4:00 am on the 21st.
Then at 6:54pm another email that there was a gate change; then at 7:20 pm another gate change email came. Being an elderly man, 74 years old, I made sure I got to JFK a head of time in preparation for my flight new departure time. I got to the airport approximately 12:30 for the 4:00 am flight.
When I got to the ticket agent to be checked in, I was told that the original 10:11 flight was canceled and the new 4:00 am flight does not have any available seats. The gentleman that was checking me in told me there is simply nothing he can do for me although I explained to him that I have a confirmed ticket and my seat assigned from June 4th. He then told me that he only have a connecting flight leaving the next morning at 10am; connecting through Fort Lauderdale FL. In an attempt to catch any little of my brother’s funeral I told him ok. I even ask for jet blue to get me another ticket on another airline as I was distracted about missing my only brother’s funeral.
To make matters worse I was on time for my flight, and other family members that were travelling on the same flight came in the line after me, and was checked in on the flight, and I was not allowed and was told there was no available seat!!!
My daughter and myself called the Jet blue customer service line the morning of June 21st at 8am and spoke to Suzan ID # 27137 who said she looked into the matter and cannot see any reason why I was not allowed to board the flight as I was at checked in way ahead of time and in fact there were 17 extra seats on the plane to Kingston!! Anyways at 10 am I boarded flight 2901 to Fort Lauderdale FL from JFK and got to FL at 1:19 pm. My daughter had requests a “ meet and assist” as I am an elderly man that has a hard time seeing and making out my way through such a big unfamiliar airport.
My connecting flight #875 was scheduled to leave Fort Lauderdale at 4:40pm arriving Kingston at 6:15. While I am at the airport in Florida, at 3:30pm; traveling 15 hours without food, water or my medication I received an email that my flight was delayed and the new departure time was at 5:15 pm. Then at 4:16 pm another email that its moved to 5:30pm; then at 5:13 that it moved to 7:00 pm; then at 6:38 pm that it moved to 8:00 pm; then at 6:59 that it moved to 8:15; then at 7:20pm that it moved to 8:46pm.
My daughter and I called Jet blue again this time speaking to Maria, ID 75437; who instructed me to request a food vulture from the ticket agent. All this time was not offered any food from Jet blue, I had not had my medication as it was in my checked bag because I was BOOKED AND PAID FOR A NON STOP FLIGHT TO KINGSTON JAMAICA TO BURY MY BROTHER. Maria also did a report, as she said she also don’t see why I was not allowed to go on the flight.
As you can imagine I am very upset about this incident. I didn’t arrive in Kingston until 9pm june 21st. my brother’s body was already in the earth and no one can tell me why I wasn’t allowed to board a flight I paid for and got confirmation for weeks before. Maria, Jet Blue supervisor said you’re your company policy not to overbook flight but yet that’s the reason the gentleman gave me as to why I cannot go on the flight.
Either way someone at Jet Blue messed up; I missed my brother’s funeral and I need compensation for this mental anguish. This morning at 7:24, I received an email from Jet blue offering me a $100 credit!!!! That is an insult, what kind of compensation it that for the mess, your company caused. I missed my brother’s burial, there will not be another burial! I did not get to see him for the last time!
Yours truly
Upset Customer
Alfredo Edwards
Mar 7 flight 1151. .. from Tampa to San Juan….this was my flight and was cancelled due to mechanical issues. I understand….this was a long three day weekend and decided to visit family. When my flight was cancelled there was nothing available til next day and actually I was annoyed but could deal……here is my problem….I am 72 and live in Seattle and was just a chance I was passing thru Florida…….when flight cancelled your ticket people said there were no hotels that they deal with either in Tampa or Orlando that they could send us to so option was sleep in airport or spring for your own hotel…..Tampa isn’t my home area so I couldn’t go home and accepted a voucher for cab to take me to Orlando so I could get an 8:30am flight and pay for my own hotel…….my son is the one who bought my ticket and jet Blue credited credited him $100 toward his next flight…….which did and does nothing for me……this whole thing has soured me on Jet Blue and will tell everyone who listens that your customer service stinks and advise take Spirit Air….hahaha the worst…..before jet blue. Barbara Commorato
As a law enforcement officer I am offended, appalled and angered that Jet Blue would choose to glorify and honor a cop killer like Joanne Chesimard (Assata Shakur). She is not a hero. She is a fugitive from justice for cold blooded murder of NJ State Trooper Werner Foerster in 1973. The audacity for a major airline to choose this individual as a representative of a great American for Black history month is repulsive and disparaging. I only hope for future instances more sensible heads will prevail to prevent outraging a whole community of real heroes.
Good morning,
I been trying to submit a Refund Request via email to (DearJetBlue@jetblue.com) provided to me by JetBlue customer service and this email does not go through. It appears this email doe not work. I contacted JetBlue again and they insist this is the correct email address. I feel as I am being lied to and I’m getting very upset as this is horrible customer service. Please provide me with a correct email address, so I can finally submit my inquiry.
michelegreenseymour@ ymail.com
I am very disappointed and outraged by the deplorable conditions of flight 289 from JFK On today, Sunday 8/12/2018. I spent extra money for seats with extra room only to sit in filth. The floor was so full of food and other garbage that I didn’t want to place my bag on the floor. I would like a full refund for the inconvenience and mental anguish for having to endure the deplorable conditions for over 3 hours. I have photos and will send them immediately.
Apr 16-17 debacle. Does Jet Blue control the weather? Of course not. Do they do the right thing keeping people informed, or helping them avoid great difficulty and expense when the strand people after cancelling a flight (without telling)? Absolutely not. I am out about $400 after being stranded at RSW yesterday, and what did Jet Blue do to help – nothing. Oh, a $50 “credit” (which expires in six months). Uselss. I am loyal, long time customer – and I am disgusted. I will not be using Jet Blue anymore, and I will make sure to tell this tale far and wide.
I fly several times a year, I also have stock in Jetblue. On several of my flights I find sitting in the front has left me and others no room for our carry on bag, it seems that flight attendants let people sitting in the back to leave their bags up front. The attendance ask us to put our bags in the back or leave them to baggage claim. Since i’m Last to be seated I find this horrible service. My last flight 930 CGJZDI March 9th 11:02 RSW to JFK the flight attendant told me I should board earlier if I want luggage space…what kind of answer is that if your boarded last. I doubt if i’ll Get a reply other than we’re sorry. Get your workers to respect their customers and tell people to place their bags were they sit..
We are Yellow Jaqette Transportation Services for the elderly and disabled communities of Los Angeles and surrounding counties. We are looking to collaborate within Jet Blue in providing safe and reliable transportation at a affordable cost to our communities in exchange to all business a full vehicle wrapping of their company of what they chose, in support of our elderly and disabled community. Our collaboration with most companies would be a great benefit for our community and would raise the business sell over 65% increase due to vehicle advertisements. yellowjaqettetranservice@ outlook.com is our email and yellowjaqettetransportation.service is our webpage if interested.
Dear JetBlue, I am outraged that you are unwilling to help Puerto Rico! How dare you after all of the money you have made from Puerto Ricans (American citizens) traveling to and from the mainland. There is a video circulating depicting how you have been asked for help and refused!!! Get your s**t together D**kheads!!! I will do my part my making sure everyone I know views the video!!! Mr. CEO YOU ARE AN A-HOLE!!!!!!
kdmat2 at aol.com
The jet Blues out of Long Beach,Ca are creating a large disturbance around the surrounding communities . The following is an article in regard to it.Neighbors, friends
So you are informed there is a second problem with Jet Blue.
Not only they fly low but the make and model they fly are noisier, however they have a cheap fix.
This is an article about the problem.
Airbus’s A320 family of aircraft, , makes an annoying wailing noise while on arrival to airports. This unpleasant noise, known as the Airbus or A320 whine, occurs between 7- 30 miles from landing before lowering flaps or landing gear. The noise is caused by air passing over circular vent holes under the wing, similar to wind blowing over a bottle- just on a much larger scale. These annoying wailing tones can be heard on the ground and add an extra 11dB of noise to the plane, above the sound of the engines.
The A320 whine can be eliminated by mounting a small air deflector, a vortex generator, upstream of the 2 vents on each wing. Airbus sells these as a retrofit and calls them “FOPP ( Fuel Tank Over Pressure equalization Ports) air deflectors.” The cost for a single plane is approximate 3,000 US$ and can be done at any regular maintenance.
Lufthansa, Europe’s second largest carrier, retrofitted 157 of their A320 family aircraft with the vortex generators, and required it on all new deliveries since February 2014. Air France made an early commitment similar to Lufthansa. After public pressure in the UK, British Airways and easyJet have committed to timeline for installing the modification on their A320 family fleets by June of 2016.
*NEW*United Airlines is the first US Carrier that committed to installing the fix. Installation of the Vortex Generators will begin in 2017.
Thank you.
I was on a flight August 8th from JFK to MCO Airport. Flight was supposed to depart at 1:20pm and did not depart until after 3pm because the aircraft from MCO did not depart until 12:30pm which brought that aircraft into JFK around 2:45pm. I am not happy with how Jetblue is handling this situation. Jetblue will never see another penny from me and the people who flew with me.
I am extremely upset, angry, frustrated and disappointed with your airline. On July 30th flight#789 leaving NYC JFK to MCO. I have been a true blue member for over 12 years and I have never had such a horrible experience with your airplane until now. This flight had multiple delays and your staff acted very unprofessional when updating passengers. First delay was due to the arrival of your aircraft. Second delay was due to the cleaning and plane check up. After the aircraft being checked we were asked to board the plane. I was traveling with a baby. I boarded the plane and was told again that the flight was delayed for 2 more hours. I asked a JetBlue staff member to assist me with my stroller and was told No that she is working on other issues and to have a seat and wait for an update. She was extremely rude to me and other passengers. Your airline not only caused me to had anxiety but caused me to wait over 2 hours on a car rental line where my reservation was canceled. This flight delayed over 4 hours and only received a credit for $75.00. I have always traveled with your airline and at this point don’t if I’m going to continue to.
I want to say how disappointed I am in this airline. We made reservations in Dec 2016 for a flight to Wash DC for Aug 4, 2017 specifically to attend the Bonnie Raitt & James Taylor concert on Aug 4 at 7:00pm. We woke up to an email & text alert from 4:44am where they had cancelled this flight due to unforeseen cirXXXXstances. I guess that is their catch all reason. Of course they had no other flight that would get us there in time nor did we have the opportunity to get a flight on another airline. Cost of the concert tickets just gone! The hotel was going to charge us since it was less than 24 hour cancellation but they waived that. JetBlue did refund my ticket prices which they should have since it was their fault. Oh, and they gave me a $100.00 credit for the next time I fly JetBlue! Are you kidding me! I can’t afford to fly them since they can’t keep a flight which is evident in the posts on this forum. They will not give me my money back for the concert tickets which I believe is a poor business practice on their part. If I had cancelled the flight with them–they wouldn’t give me back my money for the airline tickets because it is my fault. But when it is YOUR fault–you owe it to us. I will continue to pursue this as I believe this is wrong and JetBlue should be held accountable for their actions. We had to reschedule the concert to another city which ended up more money, got a hotel room and thank goodness for Delta–they came thru with no hitches. Guess it pays to go on an airline that is not a cut rate!
hotritch_m at yahoo.com To Whom It May Concern As a loyal JetBlue Customer I really feel the need to voice my displeasure with the cancellation of Flight# 659 which was schedule to depart JFK on Friday August 4, 2017 at 9:20 pm. I have never in the past experienced any major problems flying JetBlue and was taken a back, angry and frustrated when I learned that the flight was cancelled reason given weather. I was on my way to Jamaica to attend my grandfathers funeral with the honored duty of taking the suit he was to be buried in. Not only did I miss his funeral since the first available flight was leaving JFK at 11am Saturday August 5, (funeral was 10am Saturday August 5) but I had to bear additional expenses since I now had to wire money through Western Union to purchase a suit for him to be buried in. While at the airport I requested to speak with a supervisor who in my opinion really did not try help my situation. With the reason for the cancellation being weather why was flight #659 the only flight cancelled all other flight were leaving as scheduled a few with minor delays. I was later informed that flight 659 was the 3rd flight to be cancelled that week . With that said it leaves u to wonder what was the real reason for the cancellation. Could it be that crews weren’t rested to cover the assignments? I got emails and automated recording apologizing for the inconvience but I honestly felt that when I needed the Services of JetBlue the most it was not available to me. The dependability and reliability that I was so accustom to getting from JetBlue is it a thing of the past? Whether or not I remain a Loyal JetBlue Customer will depend on your actions going forward. Disgruntled JetBlue Passenger on Flight 659.
Dear Miss Robin Hayes I write to you as a Average common American My Name is JOSE G GARCIA. I am a United States Government contractor that supports are great nation in Iraq and Afghanistan and Africa Where ever I am needed I could be gone form 6 months to one year at a time. On 01/06/2017. I flow Royal Air Maroc from Mauritanie Africa to casablanca into JFK at JFK I had a connecting flight to Austin Texas on Jet Blue Airlines, When I arrived at JFK I was told by Royal Air Maroc that My Bags Where at Austin Texas. When I landed in Austin Texas my Bags did not make it there. So I did a claim with JetBlue Airlines on 01/06/2017 My Incident Number: AUSB600638884. After 2 months JetBlue discovered that My Bags never made it out of Mauritanie Africa. since then been doing with limited tools and
clothing Because I don’t have any receipts.I am not a Thief like like JetBlue has made me feel for the past 6 months. I just want my reimburse me for What was stolen from me.I had $2,536. in belongings. I will send you a copy of the Item. I got the prices from Amazon. like I said I don’t Travel light due to my long periods of time that I am gone.
I currently hold the title for the National women’s bodyboarding champion and i use jetblue to fly all over the U.S. for all of my competitions. That being said it was qualifying week and i flew to chs to travel to three different states in 3 days for 3 different competitions. In my bag were my bodyboard, standup board, and all water and regular clothes. I found out my bag never made the flight which i found impossible because i was there with plenty of time and people before me and after me got their luggage. The only response i got was that they hoped it would come on the next flight to charleston but they had no clue where it was because it never got scanned. Long story short, i was given nothing and have no clothes and until i get to chs after the comps i will have nothing. I spoke to the woman who told me receipts of what i buy will be given back. How about the fact that you ruined my chances at qualifying to go to worlds and that my whole trip was a waste. I spent money to compete and i have nothing to compete with or in. You can’t just buy a board at a competition. You completely ruined my trip and all you can say is anything i buy you will given back. I can’t wear the bathing suits they sell here. they don’t sell rash guards. I have nothing until i fly back friday. I worked in customer service and you always want the customer to feel you did the best you could to help and i feel as though i was thrown to the side.
Feel free to email me about the whole situation.
Thank you,
Nicole Cantalupo
fifteenas1 at gmail.com
JetBlue
Flight delays, lost baggage, destroyed suite case, attitude from employees.
Did not receive even close to the service that i paid for. Lost two days of my 3 day vacation because of your in ability to preform that task that you were paid to do. One excuse after another for your employees. You even had to borrow a gate way from American Airlines so that we could get off the plain.
I have flown with American air lines, Delta, and even Bahamas air with almost no issues.
The little things you can let go.
You air line cost me two days of my 3 day anniversary vacation. Not too mention thousands of non refundable money on rooms and meal plans. I guess if it effected you directly you would care.
Obviously you don’t! This is very apparent by the lack of space to officially voice your opinion under complaints with1000 space maximum to do so. How about a call back or a real e-mail address for someone to communicate with that might actually care. I expected way more from a big corporation. I bet when you go to fly you and or your family around people toe the mark. You would think you would want to give your patroons the same service or something close to it. Im sure none of your employees would give you an attitude when asked simple question as to the delays. Isn’t that part of their job? Last attempt to ask for someone to get back to me.
You already have my # and e-mail
Brad
Whom It May Concern:
I write this during my travels from Fort Lauderdale to Boston on JetBlue Flight #570 on Jul 7,2017 from Fort Lauderdale, FL (FLL) to Boston, MA (BOS)
Before takeoff the flight attendant asked 25% of the plane (back of the plane) not to eat peanuts due to someone having a peanut allergy. REALLY, SHUT THE PLANE DOWN FOR 1 PERSON. This person never leaves the home since peanuts are everywhere!!! So, I’m inconvenienced after paying my fare because of another person. I don’t like dogs on a plane, but there are 2 on the plane now. If I asked to remove the dogs would this transpire??!! Probably not!! Businesses have become irresponsible and collapsing to common-sense (sense isn’t common anymore) to ensure no bad press or publicity.
I would like to hear what JetBlue has to say. I look forward to the dialog.
Thank you.
George Beckett, Jr.
I booked a flight through Expedia.com for my son to attend his college orientation on June 19th. The flight out was Spirit and the flight back was JetBlue. To be honest, I was worried about the Spirit flight. That flight went off without a hitch and was an enjoyable flight. The JetBlue flight (#440) was another story. My son, who is barely 18 and traveling alone for the first time, received an email at 2:32 am that the flight was cancelled. He saw it as he was headed to the airport. He informed me so I called JetBlue immediately. The only flight they could offer me today was one that would take him from Cleveland to Ft. Lauderdale, then to Boston at 12:35 a.m. This was completely unacceptable as he would be flying and stuck at airports all day. I wanted to get him home earlier than 12:35 a.m. (14 hours after the time his flight was supposed to take off). I was informed that JetBlue does not have arrangements with other airlines and this was my only choice. Not only that, but the same flight for the following day was already booked out. If I wanted my son home, it would have been Friday, June 23rd before JetBlue could get him home. AND they would not be paying for any hotel room that he would have to pay for.
By the grace of God, Spirit Airlines had a flight leaving at 7 p.m. tonight that I was able to book him on for $165. When I called JetBlue to get a refund for his flight, they informed me that they would be refunding $90 and that the would “WAIVE” the fee they normally charge. SERIOUSLY?????????? Was that even necessary to say? How about I provide JetBlue with a bill for the pain and suffering this inconvenience has caused us? Lost wages, hotel fees, not to mention the 12 hours he will be forced to wait at the airport for the Spirit flight. JetBlue — you guys are going down. I’ve seen it a million times in business where I am dealing with a company for a service and I get downright horrible service, and I say “mark my words, you guys are going down” and sure enough, they do. Your business is made by your customers. If your customers are so distraught to take the time to complain in writing, then something is seriously wrong with your model.
Maybe you should go on UnderCover Boss and see what the rest of us see when dealing with JetBlue. You just lost a 4 year revenue stream from my son (flying back and forth several times a year to college). Look at all the other complaints listed on this page. These complaints are not old — they are only in the past month. Shameful.
i heard you loud and clear. sorry for your inconvenience. the employees’ attitude!!!
On June 6, 2017, My wife and I along with my sister and her husband as well as my brother and his fiancé embarked on what we thought would be a nice relaxing week in Puerto Rico celebrating a 50th birthday and a wedding ceremony. Instead, Jet Blue ruined our entire trip with broken planes, false updates, lies, rude employees, not enough fuel for the trip, setting one the tarmac for over an hour and much more. This was a traumatic experience for us all. I have experienced such BAD service in all of my life. I will never fly Jet Blue ever again. I will do everything in power to ensure my family and friends never fly with your airlines. As a 25 year military veteran I am appalled at the lack of professionalism and respect. Jet Blue does not honor it’s customer BIll of Rights. It does not follow the tarmac rules established by law.
WORST EXPERIENCE EVER
I have been a loyal JetBlue customer for years. I, as well as everyone in my family, have been flying JetBlue for as long as I can remember. I have always recommended JetBlue to people looking to travel and all of the perks that come with being a JetBlue customer, experience, etc….. I have always loved JetBlue, that’s clear. However, with my recent JetBlue experience, I will no longer continue being a loyal JetBlue customer, and I will never fly the airline again. My husband and I took our anniversary vacation from JFK to FLL (Fort Lauderdale, FL) this past weekend, departing on May 26th. When booking the vacation, there was no doubt in our minds that we didn’t want to travel JetBlue. We spent extra money to confirm a good departure time and to get good seats. Besides the normal delay, the flight to FLL was fine. No Problems. We had a GREAT time in Florida, but on Tuesday May 30th, we were finally ready to come home. JetBlue ruined our anniversary vacation. Little did we know, the hell and chaos that was in store for us….
On Tuesday May 30th, we were scheduled to depart FLL at 2PM, paying extra money for that flight to ensure we would be home early enough to enjoy the rest of our day before work tomorrow. We sat there for 4 hours at the gate until we realized something was wrong. There was NOT ONE announcement made by ANY JetBlue Crew member that our fight had been completely canceled. We were sitting there for an additional 2 hours after it was deemed canceled, with no clue. I finally found out it was canceled when I looked at my phone under “Flight Status”. When we approached JetBlue Crew members about this, we interrupted their “Gossip” session; the girls acted as if we were bothering them, they were laughing not giving a care, and then said “yeah that was canceled an hour ago.” Thanks a lot for telling us JetBlue crew members, who clearly do not care about their customers. We did not realize that we had much more hell to endure.
After obviously voicing our concerns about our canceled flight, we spoke to a supervisor. We had to get home for work, life, priorities, we could not afford to stay stuck in Florida. The supervisor then told us that there is still a possibility of getting home that day. There was a fight (flight 1316) leaving from FLL, stopping at JAX (Jacksonville, FL) and then going to JFK. It was scheduled to depart at 4:51PM from FLL, arrive at JAX at 6:08PM, and then departing JAX at 8:29PM, arriving to JFK at 10:51. Obviously, this wasn’t ideal for us, as a 2 hour flight home was then turned into 7 hours. We decided it was the best decision for us to get on that flight, because we NEEDED to be home that night (May 30th). We arrived to JAX, ONLY to be told that the flight to JFK was AGAIN CANCELED. The second cancellation in 2 days. We were absolutely furious, how could this happen? The supervisor said there were NO outgoing flights to JFK that night, so ultimately we were stranded in Jacksonville with no way of getting home. My husband and I were forced to call out of work, losing a day of pay. After an hour of trying to find our checked luggage (they lost it), we finally found it. Not only was I angry that my luggage was gone, but when it was returned to me there was a HUGE hole in the suitcase. My $200 suitcase was treated so poorly, thrown around with no care, and because of that a JetBlue Crew member RIPPED MY BAG! (You can see my bag in the attached photo) I lost a lot of my personal items, my makeup broke, I was sitting in the airport crying wondering HOW this could happen. We told the supervisor this, all she did was apologize. We needed to work on getting a flight for the next day. The JetBlue Crew member tried telling us that the only flight available would bring us BACK TO FLL (back down south over an hour, thus making the plane ride there a waste of down) and then go from there to JFK… Another 7 hours wasted. We were not going to do that. She then said there was availability on a flight going from JAX to Boston to JFK, and that that was the only one available. With no choice, we had to be booked for that flight. Another 7 hours of being nervous and sitting in airports wasted. We needed a hotel for the night, and JetBlue said they would pay for the room. However, when we were checking out the following day JetBlue didn’t pay for ANYTHING!! We Were forced to spend the night in a city we didn’t want to be in, at a hotel that we did not like, and spend $145 for the night, that we were not compensated for. When we said this to the supervisor Jessica the following day, she gave us a lunch voucher (that’s it) and told us she would try to get some JetBlue credit for us… Not what we wanted, we wanted our money back… On top of that, I now had a suitcase that I could not fly with. My stuff was falling out, my husband and I had no choice but to buy another new suitcase from the expensive airport store for $165….. All of which we were told would be reimbursed to us… Still waiting to see that.
The following day after sleeping in that disgusting hotel, in addition to the hotel night fee of $145, we were charged a late check out fee as well. We had no car so we could not leave the hotel at 10am, when our flight to Boston wasn’t schedule until 5PM. We had to wait there for the whole day for the shuttle to bring us back to the airport.
When we got to the airport we saw Jessica, the supervisor, and after looking at the flight times, we complained to her. When we landed in Boston, we had exactly 15 minutes to make the flight to JFK….. Knowing the plane would of course be delayed, late take off, whatever the situation, we know we would have missed our plane to JFK, Thus forcing us to be stranded in Boston for the night. Jessica said there was two seats left on a direct flight going from JAX to JFK (Flight 478) Obviously we were so happy, because it was directly to JFK, 2 hours not 7… That also meant that we had 6.5 hours to kill in the JAX airport until our flight department at 8:30PM (we got there at 2PM). Our flight was delayed by around 45 minutes (fine, that’s normal), but then when we got on the plane we sat there for an additional hour due to “paperwork”. Everyone on the plane was restless, it was terrible. We were so happy to finally get on that plane, to leave Florida and get to JFK! When we finally landed at JFK (an hour after our scheduled arrival time) my husband looked above for his checked bag, only to realize that someone stole it….
I thought, this could not be happening. How could it get worse than the last day? But it did. We had EXPENSIVE valuable items in there, jewerly, speaker, clothes, sneakers, etc, everything was in there. We thought with the bag being with us, it couldn’t get lost like my previously checked bag did. Boy, were we wrong. We had to run off the plane, run around JFK as fast as we could before anyone from our flight left. Trying to look at everyone’s suitcase to see if someone had ours. This continued for over an hour, I had anxiety and was crying and my husband was furious; NO ONE from Jetblue was helping us. We received the rudest treatment/customer service I have ever had. Some girls were laughing as if it were a joke. Another told my husband to calm down and stop yelling and to “apologize” for being loud. HOW COULD THEY SAY THAT?! Our bag went missing on JetBlue Flight. We could not believe what was happening. There was no announcement made about our bag missing, nothing. No help at all. After arguing with a customer who barely spoke English about her having my bag, she finally opened it up only to reveal ALL OF OUR BELONGINGS. We should have been home at 11:30PM the latest, instead we arrived home after all this chaos at 1AM, my husbang having to wake up for work at 4AM. This is 100% unacceptable. Never in my right mind would I think we would have had such a terrible experience, but we did. I had to tell our story, because it was that bad. We had a great anniversary vacation, but JetBlue completely ruined the end of it. NO ONE paying os much money, hoping to have a good simple flight, should have to go through this. We would have gone to Southwest, Delta, United, anywhere else if we knew this was going to happen.
This customer service was terrible. Jetblue used to be great, but I am not sure what has happened. The crew members are the worst I have ever seen, the flights are completely inefficient, the whole experience was horrible. Due to our experience, JetBlue lost not just one or two loyal customers, but families and families of people who have flown JetBlue. I am going to tell our story and the terrible experience we had, and I can assure that not one person I know will ever fly JetBlue again. If a customer has this bad of an experience, don’t you think you should either reimburse their trip or completely comp our next round trip flight? That is the only way I will ever fly JetBlue again. I will take my money, experiences, and memories elsewhere.
I would like everyone to know my very disappointing experience with jet blue , i was ethnically discriminated by there staff and left at gate with no assistance
I was leaving to see family oversees and had to connect to nyc with jet blue. There was a long line because of short staff once again and they ended up taking my bag and said i had enough time to board. I got to security and it was 4 rows back and asked for assistance at rdu for getting me through because its cutting it close and security said get in line. I got to gate 12 min before departure and they wouldnt let me on plane and other passenger behind me started yelling and arguing and they allowed him to and shut the gate in my face and said sorry
I wasnt given any other options to different flight and attendant had said deal with your russian airlines and i took that very discriminating by her tone
Because of het blues lack of support i lost my flight to see my family with no refunds and all i got was a sorry and humiliated by attendant at the gate
Aeroflot requested some excuse from jet blue regarding why no show occured and they refused
My bags are gone, they dont know where they are and i lost 1500.00 for flight because of theyre staff not letting me board. Shawtrell Waddell is the worst in customer service. Racist should not work there.
On May 4 th my husband and I had booked a vacation package to go to Curacao for one week including ground transportation from airport to hotel and hotel back to airport. When we got to the airport at approx. 7am in Boston to go to to New York then New York to Curacao they had no flight record for us going to and from Curacao even though I had a flight confirmation number QFISOR for going down there and coming back.. after many calls the agent was able to book the flight to and from Curacao. When we got to Curacao I was told they was going to be someone waiting for us with our names to get us to the hotel since I booked ground transportation with you . There was no one there waiting for us and I was finally able to find the correct ground transport to take us to the hotel but they had no record of us even though I had a ground transportation voucher from Jet Blue . They took my voucher and told me they would book my transfer from hotel to airport. I told them that was the only doXXXXentation I had to show I was booked with them but assured me there would be no problem. I was told to confirm 24 hours an advance going back but guess, what, when I did they had no record for me or my husband being booked to go back to the airport even though I originally gave them my time and date needed to go back to the airport
I called the vacation department when I got back and spoke to a supervisor name Defonz and he was rude and indifferent asking me what the problem was since I got more leg room going down and what was he going to do about it now1
That is not the point this should have never happen and what if the flight I needed was booked up and you can only go to Curacao three time a week with only one flight available on that day. I am so disappointed how you responded to the situation you do not care about you customers
I am a JetBlue customer who booked a same day roundtrip flight from JFK to Rochester, NY for 5/22/17 my returning flight from ROC to JFK was cancelled and rebooked for 5/23/17. I immediately contacted customer service whose representative was somewhat empathetic but did not offer realistic assistance. For example, I informed that I needed to return him the same day because of my child care arrangements and I was only in Rochester for a day for work to conduct a home visit because I am a social worker. The representative informed that there were only flights for the next day and that 32 flights had cancelled. She then suggested that I book a flight leaving buffalo around 5pm that afternoon to get to JFK. I inquired if JetBlue made any accommodations for this cancellation and she said no, she said I could do what I wanted as far as figuring out how to get back to JFK . After some time I asked to speak with a supervisor who informed that I would be able to return to the airport as I was currently with a client while on the phone … and Greater Rochester international should provide me with a voucher to get a car service to buffalo. Buffalo would be over an hour in travel and an estimated $200 to get to. I headed back to the airport and the ticket agent the airport administration directed me back to a JetBlue ticket agent who informed that there was nothing they could do, they informed that vouchers are only given for mechanical issues and maybe I can contact my job to arrange hotel stay and someone to keep my daughter overnight. This was highly unacceptable, I had to arrange to pay a sitter for my daughter, pay for a hotel out of pocket and obtain car services to the hotel and back to the airport to get back to JFK on 5/23/17, all while being told I would not be reimbursed . En route to the hotel, the driver asked me if I had got off a flight with customers in line in front of me and I told him no. He informed that they had vouchers to buffalo airport, as you can begin to see this was turning out for the worst. I’ve contact JetBlue corporate hoping that someone can assist me in this matter as this was a major inconvenience and I was not offered any source of support. I am hoping someone sees this
On our return trip home our flt from sju to bos was delayed 2.5 hrs due to tarmac fixing in bos according to delay notice. When I called the 800 number the lady seemed to not know how to help us exactly. I had to ask her for other airport options like oak and sjc. She was going to just book us to bos and not sfo which was our connecting flt that we were missing due to the delay. We finally agreed to getting on flt from sju to sfo transfer in fll. We were leaving at 11 am and arriving at 8:20 pm to sfo. Very disappointing considering we were leaving at 3:06am and arriving in sfo at11:50 am originally. The lady guaranteed to email me updated flight information and she also said that she checked us in for fll to sfo flt but we needed to grab our seat option from sju to fll at the airport due to some time frame restraints . I said ok and thanked her. When we arrived to airport we realized by another customer service agent for jetblue that I only had 1 bp and my boyfriend and I were not checked in any other portion of our trip. Plus we never got a updated email about the new flt numbers . I am very disappointed because I usually brag about jetblue service and safe flts. This was a week long vacation and the ending has been stressful due to the poor service the 800 number is suppose to provide us with. If this is the go to way for us to get assistance as paying customers , then jetblue should make sure that the customer service is working well .
Our group planned and booked a celebratory Vacation to Cancun, Mexico from Monday April 24 to Thursday April 27, 2017.. Everything began smoothly and we were pleased with the response and preparation of JetBlue, during check- in and arrival, both online and in person at Baltimore Washington (BWI) airport. Everything seemed to be going well until we boarded the plane to Fort Lauderdale, FL. Flight # 195 to Ft. Lauderdale was scheduled to depart at 7am. After everyone was boarded the plane was delayed an hour due to “technical difficulty”. When we were finally airborne, we were glad to be on our way and dismissed the issue. We arrived at Ft. Lauderdale without incident only to find our connecting flight, # 1795 was also delayed due to another “technical problem” and an issue with “filling out paperwork” . It was after 2pm when we left, almost an hour after our scheduled departure time of 1:10 pm. Our flight was supposed to arrive in Cancun (CUN) at 2:07pm but we didn’t arrive until approximately 3:30 pm. We had a transport scheduled to take us to our resort but needless to say, our transportation had to be rescheduled. Due to the lateness of our flight, we didn’t arrive at our resort destination until after 6pm. After checking in, most of our day was gone, which significantly affected our vacation.
On our return trip Thursday April 27, 2017, we were hoping to have a better experience. Everything was going well until we found our flight #1796 to be delayed. We were scheduled to depart Cancun (CUN) at 3:03 pm, however we didn’t leave until approx. 3:50 pm. We were pleased when the pilot made up the time in the air and thought it may not be so bad. WRONG!! We landed in Ft. Lauderdale at approximately 6pm and sat in the plane on the tarmac for a whole hour!. That was only the beginning of our nightmare. Our connecting flight # 694 to Baltimore (BWI) was scheduled to depart at 8:15pm but we weren’t able to get off of the flight from Cancun until about 7:15. We still had to wait in long lines to clear Immigration and Customs. We made it through Customs by approximately 7:30 so we rushed to recheck our luggage at the JetBlue baggage counter only to be told by the baggage person that we were too late to check our luggage. We each had two large 45-50lb suitcases in addition to our carry ons. He had an “oh well” attitude and refused to assist us in any manner! He told us to take our luggage with us to the boarding gate. By now it’s about 7:45 and time is of the essence so we neglected to get his name as we rushed off to the boarding gate. We are unfamiliar with the Ft. Lauderdale airport so finding the gate in a rush was a challenge. When we arrived at the entrance door outside of the area to re-enter the airport where the boarding gates are located, with all of our luggage in tow we were told by one of the women guarding the door that we couldn’t get into that area with our luggage! Now we’re tired, out of breath and frustrated. We are sure the plane is boarding and we’re being run around the airport. This woman tells us that we have to go to building 3, which is outside the building we’re in and two buildings away to check in. WHAT?! We are already checked in so why do we have to check in again? No reasonable response from this woman, whose name we also did not get as we’re in a rush to make this plane. One of us in our party has to go to work in the morning. Mind you, we’re still dragging around all our luggage, it’s going on 8:00p.m. and our plane is supposed to be on time, departing at 8:15pm. So here we go, running once again to “Building 3” to check in, again. There’s a line, of course, for baggage check in and we have to go through TSA again. Keep in mind, we were already checked in and have been through Customs and check in at the Ft. Lauderdale airport. Thank God for the help of a security guard which we told our troubles! He got the assistance of one of the JetBlue agents at the baggage counter and we thank God for her too! She checked our luggage and walked us through to TSA. Since we were pre-checked, she talked to the TSA person who moved us to the front of the line. We barely made it in time to board our flight. Meantime, we haven’t eaten since breakfast and we were four tired, hungry, frustrated and angry travelers. In our haste, we failed to get the names of our two good Samaritans. Without their assistance, I’m sure we would have surely missed our flight. One in our party would not have made it to work on Friday and suffered detrimental consequences at the hands of JetBlue.
We are prepared to never fly JetBlue again and are recommending that all of our family and friends do the same. We would appreciate a sincere written apology from a JetBlue customer service representative in for our negative experience. You can contact either Cassandra Wingfield and/or Deborah Speares as follows.
Mrs. Cassandra Wingfield Mrs. Deborah Speares
renarda215 at aol.com debbspeares at yahoo.com
I hope my message go through . Last night 5/7 I suppose to travel through JetBlue from SCO to LGB Airport. I had to take the tramp to get to the terminal, unfortunately the JetBlue boarding pass had no Terminal number, I tried to call JetBlue to ask simple question I could not go through for over an Hour. The result, I missed my flight by 10 minutes before the flight takes off.
There was two JetBlue flight assistant just came out from gated flight door, one of which was rude to me and refused to get me a refund back, she said she can only book my flight for next morning.
While the other flight assistant accepted to give refund to the other two customers who missed their flight.
I had to book another flight to make back to LA and it cost me $248 the flights alone.
I called JetBlue to request a refund again, they end up cancelling my ticket with $100 cancellation fees and offer to refund the $28 through Paypal .
The Line got disconnected and I called again and spoke to a supervisor who said, she can give me a full credit for $128. I insisted on my refund, I got transfer to another supervisor ho was extremely rude. I asked her to transfer me to a higher manager or to someone executive she refused and said she is the highest position And no one above her that can talk to me.
I have been a member of JetBlue since 2014.
I am really disappointed with their unprofessional customer service and I really need to get my money back.
I would never chose JetBlue to travel ever again.
Hi. Unfortunately my wife has been diagnosed with Cancer. I am trying to cancel my flights for August 2017 and the best your customer service rep can do is give a credit to use WITHIN A YEAR to s family DEALING WITH CANCER. Please fix this and arrange for a full refund to be given as we don’t know the next time LIFE will allow us to travel. Javiercabral55 at hotmail.com. 845 238 XXXXX Cell
Iam trying to purchase a pistol gun case from Jetblue i would like to know if there would be any available at newark location.
I write to inform you of a situation I was involved with last week with JetBlue. I arrived at the airport about an hour and 10 minutes early after previously checking in on line about 10 hours prior to normal check in. When I arrived at the Ft. Lauderdale airport the scene was a little chaotic and I finally located a line that said “Bag Drop”, I waited in the line about 10-15 minutes and when I got to the front of the line the representative told me I had to go to a kiosk. When I went to the kiosk it would not let me check my bag and told me I had to see a representative. By the time I saw a representative they told me to get into another line and when I got to the front of that line they told me I could not board the flight because I was not checked in at least 1 hour in advance. I showed the agent my boarding pass and informed her that I checked in on-line the night before. In any event they would not let me board the plane and offered to my fly me out later in the day on flights going thru San Juan Puerto Rico. Because I really had to get to Santo Domingo by a certain time I declined.
After I realized I was not going to be permitted to board the flight I was sent to a help line. There was only one representative working the help line and the line did not move for the 20 minutes I was in the line.
I went over to the next terminal and booked a flight on Spirit Airlines at a total cost of $270.00. This is money that I should have never had to pay. After I got done with Spirit I contacted a JetBlue representative by phone and was informed that your agent made a mistake that I could have been permitted on the flight my I would have to make other arrangements for my bag or just taken a carry on bag on board. This should have been explained to me by your representative. I would have even paid some extra money to have my bag go on a later flight or just carried enough stuff to get me thru the trip. Please keep in mind that I am registered with Global Entry and have TSA Pre Check. In other words I would not had to have wait in a line once I got to the metal detectors.
What has happened to Jet Blue. A once fine airline. My wife flew from Oakland to Long Beach to see her 95 year old mother. She was to fly home today. After she arrived at the Long Beach Airport she was notified that her flight 355 had been cancelled. But there was another flight 2136 was leaving in 20 minutes for San Francisco. Had she not arrived early she would have missed the flight to SFO. She asked at the counter how she was to get from SFO to Oakland. The Jet Blue representative told her that taxi service would be provided. When she called me to let me know she would be late I offered to pick her up. She said she had a taxi. WELL not so fast. There was no taxi only a shuttle which was an hour late. She is now on a $70 dollar Uber ride to Oakland. Why would Jet Blue lie about the taxi? To hold down push back? Are Jet Blue employees taught to lie? A passenger has no control over whether a plane can fly or not. Jet Blue does! So why should we be paying $70 to fix your lie. By the way my wife just had knee surgery and is not very mobile. I am sorry for what was once a fine customer first operation. Working at Jet Blue must be a joyless experience.
Hello,
I was trying to book flights last night for 7/8/17-7/15/17. Leaving from JFK to BQN . There seem to be some issues with the website. I tried to call last night and was on hold for 25 minutes. I went on today And the price is almost triple the price. I called the customer service and no help was offered. I was told yes we were busy last night. Also that nothing was wrong with the site. I have screen shots I took last night. I would have expected to be offered the price it was when I was trying to book the flights. I would truly appreciate a call back 203-583-XXXXX. My company and family only use JetBlue never have had an issue. Also would like to forward the pictures I have.
Thank you.
Good Morning,
I am writing to express how disappointed I am, In the service I received from Jet blue Yesterday, Lets start with, my flight was delayed, things happen such is life, Next I received my bags and my strap to my bag is missing, the entire handle is BROKEN preventing me from lifting the bag and the wheel was broken. Lastly which is my chief complaint, I was giving a assigned seat upgrade because, I was attempting to use some travel bank credits and they were having a hard time moving them over so as a courtesy they gave me a upgraded seat and my bag free, however they never informed me that the seat would be next to, 2 dogs, please keep in mind they were not dogs in Kennels or bags etc they were dogs loose, I sat on the end seat and the person with the larger dog was in the middle and because the dog needed space I was forced to be uncomfortable so the dog could have space, I was not able to be moved because the flight was completely booked, Totally not Acceptable, I was completely Inconvenience as a paying customer. This was the most uncomfortable flight I have ever had to experience.
The resolution for all of the above, for my bag, I went to the counter immediately who did take pictures and stated they could only give me 60.00 in my travel banks, not to mention no consideration that I now have to pay for a taxi because it is possible for me to tote the bag, for the dog issue I was told I will need to contact customer service so After getting home, I contacted Jetblue and I was offered a 25.00 service credit I told the young lady I needed a supervisor I am insulted, I did get a supervisor and all she could offer was 50.00 and suggested that I could contact corporate if I was not happy but that was all she could do, states they have certain guidelines to follow when offering credit, so I ask do you really have a guideline listed for dogs under my legs and seat? of course they do not, I inform To give me the credit of 50.00 but I would be reaching out to corporate because this was totally unacceptable. At least inform me that the seat I would be sitting in would have dogs and give me the option of taking that seat or requesting another, lastly I cant understand for the life of me why 2 dogs would be placed right next to each other, this is totally unacceptable to me as a paying customer to be Inconvenience with dogs on a flight, Dogs are allowed on a flight I understand that and I have know problem with that, but I do have a problem with having the dogs under my seat in my leg space, making my travel experience uncomfortable. It is my hope that something else can be done to resolve this matter and satisfy me as a customer so that I may continue to travel with Jet blue..
flight 526 – 1/22/2017
fr Tampa to JFK
Lakisha Burkes
LLBURKES7 at GMAIL.COM
To whom it may be concern:
Please be advised that today on Thursday 12th, 2017, I was the most disappointed with your airline. Your workers were trying to take advantage of people who are trying to get back home with over 2 hours delays. At the time of my check-in, I was told that my carry-on suits case was to big and I have to check in the bag and pay $25 dollars. The only reason that I bought this carry-on was because it was cabin friendly suit case. I flew out of nyc and had no problems on a different airline. My husband flies American Airlines every couple of weeks and there was never any problems. Your workers and company is trying to make extra money and some people that have absolutely no choice give in and pay that money and give in the bag. I saw it happening in front of me. I didn’t take this lightly and made a big deal at the counter until the supervision ran up. After making a fuss, my bag was perfect for the plane and there was no issues. I got my boarding pass and went on with my night. My issue with this is that I was extremely tired, it was a red eye flight and all I wanted to do is to get home but I had to deal with your workers that were not helpful, and accommodating, which as a customer is very upsetting. Please make sure that this will not happen again with any other customers.
Thank you!
I stumbled on this page while looking up JetBlue’s corporate address. For ten years I took a round trip flight from NYC to Orlando twice a month and 90% of the time I flew with JetBlue even if it cost a bit more. Due to changes which are not beneficial to me, I am no longer loyal to JetBlue and for the last several years, I fly the carrier which gives the best value. I could write pages about the changes that have caused me to do this, but the main reason is the decline in customer service.
Today, my complaint is that I have been trying to get my TrueBlue points credited for a trip that I took in October. I have called three times and I have used the link on the website to email an enquiry and I’m still waiting. This is not the first time that this has happened. I remember enquiring about my father’s TrueBlue points that he did not receive. He died and we are still waiting. My experience with JB has been if you call about an issue and it gets resolved immediately, all’s well. But, if the agent promises to follow-up, you never hear from them again. I’m sending a letter by go old postal service to Robin Hayes and I will see if I get a response.
this is my third time flying JetBlue they have all been very good up until now. I scheduled my flight first to make sure my hotel reservation would line up properly. I book the flight which is in December to only receive an email that the flight has been cancelled on that date and changed to a time that would make me late to a business meeting.
I called to be told all I could do was either change my flight or cancel it. I tried to rearrange my schedule whit no success.
Today I call to change to the flight time and I ask for if I can receive an upgrade on my seat since I had to spend money to change my hotel reservation. To be told we gave you plenty of notice and we don’t do that.
That is just poor customer service!! The best part is that I look online to check for flight availability and see the seats that I paid 150 each for now are listed at 740 dollars for the flight you put me on !! So you can make a gigantic profit and can upgrade my seats for 45 dollars !!
This will be the last time I fly JetBlue! ”
Maybe someone cares about customers service because the agent and supervisor didn’t.
I wait to see if anyone replies to this !!
September 17 was the first time and will be the last time I fly with JetBlue. In 5 days, it will be 30 days and I still have not received my missing luggage.
In these past 25 days, I have only been able to speak with an actual person once. I have submitted a claim form and still no response. I call and leave message and still no response.
As a military spouse, I have flow with numerous air lines both domestic and international and have never had a missing bag or experienced the sheer lack of customer service that has been displayed with JetBlue.
My next course of action is sending a formal letter to both Joanna Geraghty, EVP of Customer Experience and CEO: David Barger
I am a jet blue reward flyer. love jet blue for the space within your seats, the tv and most of all yours crew. I think I travel on most of our air lines, but they don!t add up to jet blue. I have one complant and that is why does jet blue have to charge for baggage. I am a senior that doesn!t mean I should receive special treatment, but do it for all your customers. JET BLUE IS THE BEST, so keep it that way. thank you so very much for reading this note. Iam travely on novemer 8 after I vote for the best person.
I have been using JetBlue since Jetblue started conducting business. At that time, I lived in New York and flew on JetBlue only from JFK to Buffalo regularly. Now I travel from Charleston to JFK every 1-3 months to visit my family up in New York. I became a loyal JetBlue customer because the level of customer service was exceptional. But in the recent years I have noticed a lot of unqualified JetBlue staff members. Staff members in Charleston are phenomenal! I cannot say enough about their friendliness and diligence. But the staffs at JFK are atrocious!! There’s about 50 or more JetBlue staffs working at any given point and most of them are rude and just stand around talking to each other. When I asked to speak to a supervisor bc there was a mix up with my bags being checked, the gentleman by the name of Mohammed Leed who presented himself as the supervisor came over and was extremely rude and made nasty remarks that were uncalled for. I asked him for his work ID number so that I can report this to JetBlue customer service, and he hid is work badge and said if I do not like the way he addressed me then I should not fly with JetBlue, and go to another airline. I left the counter appalled and could not believe how much has changed in the service customers receive at JFK.
I think a company whose business is significantly relied on customer service should pick the people that best represents them as a company. And being in business myself for many years in client relations management, I have to say that all of these issues especially at JFK is due to promoting the wrong management team. You have supervisors who tell the customers to take a hike and do not address any of the customers concerns or questions, I’d imagine any employees under their supervision will have the same attitude.
I choose to fly with JetBlue even though I know people employed with other airlines, because it was a reliable company I trusted. I sincerely hope that JetBlue address these employee issues at JFK, and the company returns to being the best airline in the industry.
In the meantime, I will be looking for alternate flights out of JFK and suggest others do the same. It is a total nightmare!
To whom it may concern,
I was misinformed regarding the promotion? JetBlue representative told me my point will be load soon. After weeks of waiting I contact JetBlue again and was told the same thing. I then replied requesting for a date when the point will be loaded to my account. Kept getting the run around. Jetblue requested for additional research so they can research in the matter. I gave them the date that I called in to ask about the promotion, in which the rep told me to book a round trip flight and I will get the promotion. I did what the rep told me and now JetBlue is going against their word. The fact that I did booked a flight during the time-frame and was kept getting the runaround for the point is very unprofessional of them. What’s the point of offering the promotion and not following through? JetBlue is running a bait and switch business. They want more people to fly with them and because they ask representatives to misinform their customers so that they are not obligated to honor their advertised promotions. Southwest and Virgin America is the way to go!
I am trying to make round-trip reservations for my adult son from Austin, Tx, to Hartford, Ct. The inclusive dates are 10/21/2016 to 10/24/2016. I waited 14 minutes on my phone to get assistance. When she came on, (she was very polite), and I told her I was going to use my TRAVEL BANK from JetBlue, she told me she couldn’t access that and told me she would connect me with the proper dept. I waited on hold another 16 minutes and hung up.
My TrueBlue # is 3872755724. I have an email here from JetBlue dated8/26/2015, showing a balance of $266.20. It further states that the amount is good for 1-year from that date.
My TRAVEL BANK # is 8279001176196807.
Thank You
Joseph E. Jarusinsky
——————————————————————————–
From: donotreply at jetblue.com
To: JEJARUS at AOL.COM
Sent: 8/26/2015 1:21:05 P.M. Central Standard Time
Subj: Your JetBlue Credit
Hello JOSEPH JARUSINSKY
Thank you for choosing JetBlue.
The following credit has been applied to your Travel Bank account number: 8279001176196807
Service Credit: Refund 266.20 USD
Given the recent change in your travel plans, we have deposited the above credit into your Travel Bank account. This credit, which expires 365 days from the date it is issued, is available for use on future travel with JetBlue.
To book a flight using your Travel Bank credit, visit jetblue.com and choose Travel Bank as your form of payment.
You can check the balance and transactions of your Travel Bank account by clicking here. For more information about Travel Bank and your credits, please visit jetblue.com/help/travelbank. We thank you for your understanding and look forward to a future opportunity to welcome you onboard.
Sincerely,
JetBlue Airways
July 12, 2016
JetBlue
Customer Service Department
27-01 Queens Plaza North
Long Island City, NY 11101
To whom it may concern:
I would formally like to make a compliant related to my baggage lost during my flight back from Washington to PR.
Details of the flight are:
Confirmation Code: MGHODP
Returning Flight Date: June 23, 2016
Flight: 1347 from Washington to Puerto Rico
Baggage Report Date: June 23, 2016
Baggage Report number: SJUB600576194
Bag Tag Number: B6877664
I had to travel the following day to New York toward Shanghai, China and my bag was not delivered and didn’t show up. My bag was delivered to North Carolina and wasn’t able to receive it up to 2 week later. This impacted my trip to China, since my clothes and makeup were in that luggage. This represented not only that I had to buy clothes but also makeup to enable my trip to China the following day. This represented an expense of $300 around clothes and cosmetics.
This represented a hardship for me since I had not planned for this expense nor the inconvenience of the situation.
The lack of agility in this process was evident and as mentioned above the luggage did not appear until 2 weeks later, during my arrival from China.
This is totally unacceptable, especially with the frequency me and my family travel with Jet Blue.
I will need to make other choices when travelling.
If you need additional information, do not hesitate to call me.
Regards,
Grisel Castro
Puerto Real, PR 00740
Tel. 787-409-XXXXX
thank you for inviteing me to tampa last year I like your aircrafts and I’m happy ill be with you guys when I’m 18
Really bad service from JFK boarding agent Kim. Yelled at customers with young children, at least 4 families, was bias against Caucasian customers.
Another unprofessional horrible attitude from flight attendant Nadine flying July 12 from JFK to Charlston at 2pm. Rolled her eyes, sneered, negative and disrespectful body language. Failed to provide service . Very bad image for the airline (untidy, out of shape, rude ,low culture). Also on the same flight failed safety. Special need traveler seating in seat 17 had her bag put away with metal trolly, that agents forgot in overhead compartment. Very dangerous and unprofessional.
Flight 379 from las Vegas to Long Beach was delayed for 3 hours, then cancelled. Ask for help getting a flight asap and only to be laughed at and said Sunday at 4:30pm would be the earliest. Our flight was Thursday June 30, 2016 @ 4:25pm. I would have to stay in a hotel till July 3rd with my wife and 4 children. That’s a big expense for us plus missing four days of work. We had to rent a car and drive back to Long Beach plus pay for gas.I have tried to call JetBlue and no one wants to help. I think they should be responsible for some of the expenses I acquired. I hope to hear from them soon about this matter, but I’m not sure they care after talking to the employee’s at the airport and on the phone.
On 6/21/16 my flight from SRQ to LGA took 4 hours for a 2 1/2 hr flight. Not only didnt we leave as scheduled (which is becoming the norm with JetBlue) as we approach LGA pilot informs us that there is alot of traffic at LGA so we circled and sat idle for close to an hour.
On my return from LGA to SRQ 6/27/16 (which LGA terminal is a disaster) we barely left the gate after sitting there for almost an hour because as the pilot stated we had to use up some fuel so the plane would be able to fly above a crane that was out on the runway. Are you kidding me. Where is the concern for the passengers, the care. I’m losing my respect for an airline that I use quite often.
I’ve always regarded JetBlue one of the better airlines. Recently, with several trips I’m doubting JetBlue’s loyalty and care for their customers. I had a scheduled flight on 6/24/16 from SRQ to LGA at 5:20pm. I received an alert at 3:00pm that my flight was delayed and will be leaving at 8:45pm with NO EXPLANATION (this is starting to be the normal). Ok now I plan around that time to get to the airport. At 5:22pm another alert your flight is now leaving at 6:10pm. again NO EXPLANATION and not enough time for me to get to airport, in turn I miss the flight. Contacted JetBlue and the explanation I was given was that I should have been at the airport waiting in the event of a change (REALLY). Thats what I’m told and since there is only one flight I had to make sure I got to NY before I missed my event so they changed my flight to TAMPA for first thing the next morning. TAMPA is an hour away – I had to pay for a shuttle $60.00 to get there and picking me up at 3:45am to make sure I make a 7:10 am flight. I deserve an explanation and reimbursement both for the flight and shuttle due to the lack of communication, compassion and loyalty. Jetblue is starting to be like every other airline only out for a profit. Its a disgrace.
I was scheduled for Flight #1479 for 8 pm on Sunday, June 12th. Mid morning the same day I received an electronic call advising me your flight was cancelled. No reason was given. It seems unfathomable that a full flight would be cancelled 10-12 hours prior to departure. I was told (via electronic message) that I was automatically re-booked for the following day at 6:30 am. As a result of this unexplained cancellation, I was forced to incur a hotel charge. I also missed a morning meeting with a client. I would like to ask that you reimburse me – I have the receipt – for the hotel night – or provide some form of reimbursement for this costly and frustrating experience. I don’t want to lose faith in JetBlue but this incident has me questioning your dedication to customer service.
I would just like to say that I am so impressed with the generosity of Jet Blue in helping
The grief stricken families on the Orlando tragedy in giving free airline tickets to families.
I recall you also helping the familes of San Bernadino. Bless you for coming to thr aid of
The families that are enduring pain over this senseless tradgedy. I also saw where you donated $100,000 to the Orlando family fund. What you have done is what America is all
About, helping one another. I look forward to flying Jet Blue on an upcoming trip to Florida.
I felt compelled to write to you because unfortunately in our wonderful coun try we do have
A lot of greed due to the fact we have so many material things in this country. Once again,
I want to commend you for your generosity and human kindness. May you always be blessed
By God. Forever grateful to Jet Blue.
Sincerely,
Jeanie M Pizzuto
I recently traveled from Fll to Dominica. The flight went well, the seats were comfortable and the attendants were very pleasant. I want to make you aware of the condition of my bag when I retrieved it from the luggage carousel at both Barbados and Ft Lauderdale. When I picked up my suitcase in Barbados, the strap encircling the bag was missing. I spoke to the attendant who placed a call to the baggage handlers. They were not able to find it. Everything else was intact. When I picked my bag up at Ft Lauderdale, both zippers on the front pockets were open. I opened the main compartment and the straps which hold everything in place were unclipped and everything was tossed. It does not appear that anything was taken so I assume this was done when my luggage was screened. I appreciate the importance of screening for everyone’s safety and since I am a scuba diver, there may have been items which looked suspicious, however, things should have been replaced, straps clipped and zippers zipped. In the past, when my bag has been checked, a notice was placed in the bag. This was not the case here.
I suggest that you train your staff to be a little more conscientious with their responsibility so that their service equals the excellent service provided by the rest of your employees.
Thank you
I have been trying to reach someone for days now. I had to send three separate emails to explain my situation… Then I typed up a letter to fax to what is listed as your fax number 718-709-3621, only to have some recording. This has been my favorite airline forever, but what I’m going through is making me doubt my loyalty. Please contact me with the correct fax number or private email.
Brenda – Try this fax number (801) 449-2440. It seems to work fine.
I would like to say it is a good morning, but I have been waiting in a line in your ORLANDO terminal for 45 minutes with 2 small children. You ask why? I have been told the system is down…..really? A company that draws 5.44 billion dollars in revenue does not have a back up system to keep things rolling? I am in the healthcare field and often the 2 systems are compared. The airlines are known for their processes…right? So I have a challenge for you…get a back up to your system so it may run in “downtime” situations. I believe a company with your liquid can afford it. I would do it quickly because you may find your revenue dwindling is this is your current process in which I find myself stuck in! 1 frustrated mommy and 2 small children will not be choosing JetBlue again with your current workflow!
I am writing this statement with the purpose of reporting and incident between a Jet Blue flight attendant and I.Normally. I do not file complains to companies u organizations of any kind,this time I felt I had to do it.
On May 20th, 2016 I was traveling on flight #436 from Santiago,Dom. Rep to JFK,NYC.When the refreshments were given out, I told the flight attendant.Mr.TYSON TORRES ,that I wanted a black coffee.He brought the coffee.I asked for the sugar.He responded with a very very nasty and rude attitude and scolding me as if I were a child.”You asked me for black coffee and black coffee is not drank with sugar”,that was his response.He left and brought the sugar.Also he brought a stirrer which he was handling with his bare hands,something that I find unsanitary.As He was giving me the sugar and the stirrer,I sounded the expression AY AY AY. Again He reacted offensive and unpleasant. “what is it that You want now.I got You the sugar.I don’t know what you want”. I did not respond at all to this gentleman because I do not like to make scenes.
Later on I asked him for his name .He responded “You want to know my name, here I write it down for You, TYSON TORRES”, while He was snatching a pen that I was holding in my hands.Again He was nasty and unpleasant.
Based on what happened that day,I think that this guy,TYSON TORRES ,needs to be retrained on how to deal with people,human relations and how to control his anger and ugly attitude.
Jet Blue has been my favorite airline to travel and it is the airline that I trust and recommend to friends and family.I just do not want loose the concept and the way I think of Jet Blue merely because of Tyson Torres.
Thank You
Fabio Rosario
I recently rented a vehicle from Payless car rental through the Jetblue website to get trueblue points. It was one of 3 rental companies listed so I assumed it was reputable.
After I returned the vehicle to the airport, I realized that I had left my jewelry case in the glove compartment. I called the Payless agent from my gate and he told me the car had gone to the service area. They would get it for me. Later I was told they could not find it. It contained a valuable diamond ring. Someone in the service area stole my jewelry. I have made a police report. This occurred on April 21 at 8:30 am.
Are you aware of all the complaints and negative reviews against this car rental company? I was shocked when I researched them. Jetblue should not subject their members to this disreputable company.
I had a great trip on JetBlue from Ft. Lauderdale, FL to Washington, DC. However, what I found after my trip was very disturbing in 2 ways.
1) Most importantly, it seems as though when my luggage was going through security, your security personnel handled my MANY medications that I had carefully counted out and divided into daily dosage pill boxes. Some were randomly dumped on the bottom of the bag I carried them in. The remaining pills were all OUT OF ORDER and not in the order I placed them in. And, I wondered – was the medication handled with BARE hands? It took a lot of my time trying to decipher them and then organize them all over again!! Some of my medication were of the same size and color and I prayed I was getting it right. I think this is a very SERIOUS VIOLATION of your security system and SOMETHING should be done about it!!!!! I do understand that medication has to be screened, but there is no reason for my medication to be handled in that way.
2) Also, in getting my baggage, my suitcase was broken at the push button handle.
I am very disappointed with JetBlue. I don’t know if I will use your airline again after experiencing this VERY SERIOUS infraction. It caused me a lot of anxiety and frustration when my medication was not organized at the time I needed them.
References to my reservation:
Wednesday, April 20, 2016
(10:20 AM) From Ft. Lauderdale to (12:47) Washington, DC
Flight #1480
Confirmation Code: ZDRBNM
Please respond so that I know you read this email!!!!
I’m currently at Newark airport JetBlue canceled flight and the customer service are the rudest I’ve ever experienced in my life. Their answer is they won’t compensate anyone. How is this possible when it’s your fault your canceling flight. How dare you cancel flight and say there’s nothing you can do. You inconvienced everyone and have the audacity to say your not going to do anything. I’m losing a day at my hotel me and my family had booked. All this cost money, this XXXXX ain’t free. You inconvience me and my family and cost me money, are you kidding me. I will make it a point to make sure everyone knows JetBlue is THE worst airline to fly on. Trust me you will feel the response as I work for NBC universal and trust me you will see this on the News.. Good luck with all the negative promo.
I always praise Jet Blue and recommend the airline. I have been fortunate to have had good experiences when traveling with Jet Blue in USA, which was often.
But in November 2015 Jet Blue joined up with Iceland Air. I flew to Boston with Jet Blue and on to United Kingdom with Iceland Air, with a stop and change of plane at Rejkavik Airport in Iceland and on to Glasgow, Scotland.
On the return journey I was so badly traumatized by the Security at the airport in Reykavik in Iceland that I became ill. I am a senior. I am a TSA approved traveler with Jet Blue. I would like Jet Blue to know what happened to me, because they have linked their good name with Icelandair which transport masses of passengers at a lower price from USA to most main cities in Europe.
I recommend all travelers going to UK and back through Iceland read about the Schengen Agreement of no borders. UK is not a member and so the passengers are separated and treated very cruelly, just before boarding the next flight to USA, not on arrival in Iceland. This was my experience and I intend to write to the CEO of JetBlue to ask if they are aware of what is happening. I was traumatized and ill from the experience, and I think airline passengers should be aware of what is happening.
I was taken away fifteen minutes before boarding the Boston flight and put through
body and chemical searches in a room. They do not practice proper procedures: as a passenger from a non-Schegen country my passport should have been checked on arrival in Iceland but it was not. Instead I was taken from the line ready to board the Boston flight and marched to security. They had no reason to do this to me, none at all. My checked case was vandalized: all contents dumped and even the Easter candy for my grandchildren broken to pieces. It seems to me certain Security Services in certain places are using the current situation to practice bullying practices.
I also believe they target passengers traveling alone.
Fortunately my flight experiences with JetBlue have ALMOST always been positive. it is the transition of its JetBlue AmEx credit card to Master card that has been a disaster. the stupidity of the handling of the transfer, from over an hour waiting to speak to a MasterCard representative to the non availability of my past AmEx expense summery statements which is necessary for my filing of my 2015 taxes. At the worst a simple warning prior to the March 2016 transfer from AmEx would have been sufficient but now i was told by both AmEx and MasterCard that it’s too late to do anything about it. Not a smart way to do business!
Today I found out that JetBlue is one of the worst airlines. This is supported by all the reviews that came before this one. 5 minutes before boarding, JetBlue emailed us that our flight will be delayed 3 hours because our plane is needed summer place else. When my husband called to commission, the response was “be thankful that it’s only delayed and not canceled altogether. Neither I nor any of my family members will fly JetBlue ever again. And if we where choosing Choice hotels, that it not going to happen either from now on. It seems this is their standard practice, delay the flights and then be nasty about it and treat your customers like garbage. That’s why their rating is so low and reviews are so bad. I wish I new all this before I booked the fligh . Well, live and learn. JetBlue can go to hell together with Disney.
Apparently these complaints by these people are so true. I too had problems with Jethell. My flight was cancelled in Albuquerque NM. Yeah, they put us up for two days in the worst rooms with the worst views and farthest from an elevator. I am disabled , they didn’t even concider ed that.. They did offer a discount on my next flight with them ,only , I needed to fly to Oakland to my niece’s graduation from college in June but they only have flights to JFK and proceeded to say I needed to fly to JFK and then across the country to Oakland with how many stops , who knows . I once had somewhat similar situation before and that airlines accommodate me by covering me completely to my final destination . Jethell was rude and didn’t want to hear anymore and believe hung up on me. She ended the conversation by saying it’s too bad !
That Jethell that was grounded was said by then to have had someone on board with a virus and the person got sick throughout the flight and vomited and deficate all over the restroom. I can almost guarantee they didn’t do anything properly to disinfect the jet and just put it back in circulation They are so cheesy, I believe they did just that . I will never fly them again . Thanks for nothing , DipXXXXX !
I am very disappointed. I will never flight with this airline anymore. They don’t care about their customers. They put us on a 15 hours wait on Las Vegas airport. The flight was going to San Fracisco. We have to sleep in the airport because that didn’t want to spend money to put us on a hotel. Everyone was a mess. I just can’t believe still that any of corporate hasn’t sent us an email saying sorry for the inconvenience. We almost pass New Year’s Eve at the airport . The flight number was B6 2689 going to SFO from LAS on DIC 30th 2015 and left on the 31st.
I really hope you read this and care about all the people, old people, kids and sick people who was on this plain.
I totally agree wit u I went to vegas Feb 11th thru 14th and I booked 2 tickets and me and my pregnant girlfriend didn’t even sit together and when I asked why if I paid for two tickets we have to sit scattered around on way to vegas and back and they were rude about it the service sucks and on way to vegas my carry on was allowed but leaving vegas they had me check it in I explained to lady at ticket gate and she was very rude even though my carry on fit through the machine they had
ny sons original flight from nyc to savannah was cancelled at eleven pm on dec 23. he was trying tp get home for christmas. he found a jet blue flight that would get him to savannah the next day. the price was eleven hundred dollars-oneway. i thought jet blue cared about the consumer and distinguished itself from other airlines in that regard. instead jet blue price gouged my son-either pay this grossly inflated price or don’t get home for christmas. shame of n jet blue
My Name Is Khalif White And I Book A Flight On Christmas Day From MCO To JFK And My Flight Was Not Found In The System I Used My True Blue Points Of Cause I Don’t Make My Flight Yes They Did Give Me Another Flight But I Think I Deserve A Free Flight Or Something Not No 25 credit Off My Next Flight Come On That’s Crazy !
On October 8,2015 at 6:44pm EST I called Jet Blue Customer Service to inquire about booking Our Airline Tickets through my Husbands BOA credit card (Third Party). The reason for my call was because we both have Travel Bank Credit that we wanted to apply to each of our tickets. The representative and I spoke with over 40 mins Stated that we could book the tickets then call back and it would be applied. She stated we would show 4 charges 2minus and two added with the new charge with the credit. We purchased the tickets the next day. On October 13th I spoke with a 2nd REP who left a note on my acct stating the same as the first REP. We wanted all charges to reflect on 1 bill So I was informed to call back but a note was left on the acct to Apply the credit. October 30th I called back to be met with a couple of RUDE representatives. The Lead named NANCY who was extremely condescending stated that both previous reps were incorrect and there was nothing she could do. She also stated that the last rep that left the note on my account would be in trouble. I pretty much expressed to her that’s not my concern, that my concern was 2 other people were willing to apply the credit and now the story has changed. Nancy proceeded to cut me off and state “well there’s nothing I can do for you and that in jetblue regulations it says the tickets have to be purchased through jetblue.com or through a rep and you can only apply credit within 24 hours.” Well I’ve read them and it does not state that anywhere. So what I stated was jetblue is telling me I received Travel Bank Credit for a Horrible experience on my last flight to DR. Now as a jetblue customer for years, I’m being disrespected and screwed again by your staff and told that I can never use my credit that was issued to me. If I could cancel our flights and not be screwed again by jetblue I would. Unfortunately this is a monopoly because Jetblue is the only airline from NY going to SAMANA DR. I will never fly jetblue again. It’s unfortunate that TWO Representatives told me it was possible and 2 other representatives to include a LEAD would not honor it. Not only that as a customer it is not my fault if your employees are not trained to be consistent and on the same page. What ever happened to CUSTOMER SERVICE and possibly coming up with another solution, or just honoring the $100.00 dollars that doesn’t cost jetblue anything because it FAKE MONEY. I say Fake money that is offered to everyone apparently and never able to get it applied to a ticket. JETBLUE representatives have the right to treat each customer whichever way they want and Not honor a credit or honor each other, because they LEAD NANCY was more interested in screwing her co-worker and getting her in trouble , than trying to assist me and keep me a happy customer.
May someone from Corporate Please contact me regarding this matter. Flight 4/9/2016 NY JFK- SAMANA DR
—–Original Message—–
From: dchdionne
To: dchdionne ; QualtricsSupport ; robin.hayes
Sent: Fri, Oct 2, 2015 6:52 am
Subject: Re: JetBlue Airways Feedback – Mintrude Harris Confirmation #
Good Morning,
I would like some feedback from Jetblue regarding this matter.
Thank you in advance for your assistance in this matter.
Dionne Harris
* Hart Street
Brooklyn, NY 11206
347-866-****
—–Original Message—–
From: dchdionne
To: QualtricsSupport ; robin.hayes
Cc: robin.hayes ; dchdionne
Sent: Sun, Sep 27, 2015 11:25 pm
Subject: Re: JetBlue Airways Feedback – Mintrude Harris Confirmation #
Good Evening,
I really am disappointed and upset that my 80 year old mother – Mintrude Harris – had an extremely uncomfortable flight back to New York City.
My family and I have traveled to Colorado on Jetblue since your company began flying to Denver from New York (this can be checked in your system).
We go every year.
My mother’s seat was supposed to be 8F as per the confirmation received when I purchased her ticket. Unfortunately, she had to suffer with her poor leg condition in seat 8D – reasons unknown but that is where they assigned her. I would never, ever, have my mother sit in such a confined area.
Also, I requested a wheelchair for my mother in Denver and upon her return to New York City. The wheelchair assist showed up in Denver, however, when she got to New York it was not there and after waiting for over 15 minutes she decided to walk which she is now suffering with leg and back pains.
This is totally unacceptable. I really do expect better service from Jetblue.
***Please see the ticket confirmation with seat assignment below
From: JetBlue Reservations
To: dchdionne
Sent: Mon, Jun 15, 2015 11:16 am
Subject: Itinerary for your upcoming trip
JetBlue You’re set to jet.
Your confirmation number is ZKXUSY
Scan this barcode to check in at any JetBlue kiosk ZKXUSY
Flight status Change/cancel Manage flights Seats Baggage info
Your confirmation number is ZKXUSY
Scan the barcode at the top of this page to check in at any JetBlue kiosk.
Your itinerary
Date Departs/
arrives Route Flight/
operated by Travelers Frequent Flyer1 Seats2 Terminal
Fri,
Sep 18 8:34 p.m.
11:08 p.m. NEW YORK JFK, NY(JFK) to
DENVER, CO (DEN) 97
B6 Mintrude Harris N/A
7D
5
Sat,
Sep 26 11:59 p.m.
5:32 a.m. DENVER, CO (DEN) to
NEW YORK JFK, NY(JFK) 98
B6 Mintrude Harris N/A
8F
For a detailed receipt, select a customer
Ticket number(s)
Mintrude Harris 2792133048126
Please click here for details regarding change and cancel policies.
1 To provide a frequent flier number please call 1-800-JETBLUE (538-2583)
—–Original Message—–
From: JetBlue Airways
Sent: Sun, Sep 20, 2015 11:32 am
Subject: JetBlue Airways Feedback
Dear JetBlue Customer,
Thank you for traveling with JetBlue Airways! We’d love to hear about your recent trip on September 18, 2015 from New York City to Denver. Your feedback will help us improve the way we serve you.
This survey will take approximately 4 minutes of your time.
On Saturday, March 18, 2017, my husband and I were scheduled to fly out of FLL to LAX at 9:10am from Gate F7. We arrived to the airport around 8am and were at the gate exactly (15) minutes before departing. When we arrived- the Lead Agent, Miguel, told us that we were late and couldn’t board the plane.
We explained to Miguel that we arrived on-time and were there exactly (15) minutes before boarding. He was very rude and un-professional and told us there was nothing he could do….he also told us that he had already given our seats away. We immediately asked for his supervisor/manager and he began to call her. While we were waiting for her to arrive, another passenger showed-up (he was clearly late) and Miguel let him enter the gate. We were shocked that Miguel allowed this late passenger through the gate, and NOT us!! When we asked him why, his response was “Sir, we have to accommodate everyone”, he then proceeded to close the gate. That clearly didn’t make any sense, being that we were there first.
Finally, his supervisor, Ms. Dawkins showed up and told us that because the gate was closed, there was nothing she can do. We tried to explain to her that he had just closed the gate and allowed another passenger to enter.
Ms. Dawkins re-booked us on another flight leaving (6.5 hours later). She didn’t really seem very concerned, apologetic or sympathetic towards the situation…..it was very disappointing!!
I booked my flights very early and paid in full. Both my wife and I are in our 70’s (I’m 78 and a Disabled American Vet – Korean). Last year you changed my flights and I had to make adjustments that we didn’t like. This year you did the same to us. My conf. #MYNGBB. I’ll accept the change in the flights, but, I want the same seats. I specifically selected them for a reason. I realize that at this time is when the travel agents have their perks. Kindly move them not me and my wife of 53 years. Please advise.
ON this day 8-12-15 call jet blue regarding cancellation on refunding of ticket..well guest what they don’t refund ticket on for customer to cancel A TICKET it COST A ONE HUNDRED N FIFTY US DOLLAR..and have d nerves to tell me that customer should buy REFUNDABLE ticket which cost a least anywhere between a hundred n fifty to three hundred us dollars more can u imagine THAT! O PLEASE JET BLUE u need to better than that in cirXXXXstance has mine n other’s..my situation is this bought a ticket for my MOTHER in JA unfortunately she took sick n will not able to travel anytime in the near future bucz seriousness of her illness n J BLUE is telling me that they can only give a CREDIT BANK n I’m goin lose one hundred n fifty dollars..REALLY MR>JET BLUE THAT’S THE BEST U CAN OFFER TO YOUR CUSTOMER N WE SHOULD CONTINUE TO SUPPORT YOUR AIR LINE O PLEASE U NEED IMPROVE N CHANGE MOST OF YOUR POLICY TO SO YOUR CUSTOMER WILL BE MORE COMFORTABLE DOING BUSINESS WITH U!
I recently purchased 3 tickets to fly international to visit my sick parents, two days ago I found out I needed to fly out earlier than planned. I contact jetblue customer service, WOW, what an experience, the earlier date that I wanted to purchase was cheaper than the previous ticket I had bought, the change fee was 100.00, the previous ticket I bought was 328.00, the new date ticket was 274.00, so that is a difference of 54.00, so that 54.00 is suppose to apply to my change fee, but jet blue customer service did not want to give me my full credit, and I spoke to the most unprofessional, rude and horrible supervisor by the name of ANNIE who says she is located in the Orlando location, when I told her the situation, she kept talking over me, giving rude and unprofessional answers, putting me on hold three times for a minimum of 15 mins each,RAISING HER VOICE AT ME AND GIVING ME ATTITUDE, and finally she hung up on me, horrible awful service, I will never ever again have me or anyone of my family members fly on jet blue, I need someone to contact me ASAP
This is my first flight on JetBlue and to be honest I would rather fly any other airline. I booked our tickets and then our seats which were supposed to be seat 15d and 15e. The morning of our flight to Pittsburgh when I checked in online I did not have a seat. My girlfriend called customer service and the lady said we would have to wait until we got to the terminal in order to pick my seat, I had already done that. When I got to the terminal and checked our bags I was advised I now had a seat in row 25 and my girlfriend did too. Ok I thought, until I was informed we were separated. Now through security and at the gate neither of the two people I showed my confirmation email to said there was any way they could help us. I haven’t boarded yet but am expecting to be separated from my significant other.
Hello;
I hope this will get to someone important. I just wanted to let you know that I recently flew with my husband and our 2 year old son to NC. This was our first time flying Jet Blue and our first time flying with our 2 year old son. We were unsure of how it was going to go as sometimes with toddlers things can go great or bad with no in between. I thought i would send an email and say THANK YOU! to the entire Jet Blue team. Not only did they accommodate from security all the way through the flight. My son was treated like a king, he received his first set of “wings” and thanks to the staff on flight made his first experience comfortable and at ease. We will never fly another airline. I cant say thank you enough. Mid flight our crew member ( I wish I had his name) were on the early AM flight from Boston to RDU on the 18th of July. Came around and gave my son “extra snacks” and commended that he was so great. In fact the captains were so great that he slept through the entire landing. (who can sleep through a landing). Thank you so much for making our first family experience a great one. I will never question a trip planned and I commend every staff member on both flights (return flight from RDU to Boston early morning July 26.)
I hope this gets to the right person, and I look forwarding to using your service again and hopefully hearing from you.
Thanks
Maureen, Kyle MacDonald.
On November 14, 2014 I booked a flight from New Orleans to Boston on July 1, 2015. The times for the flights were as follows: Flight 76 from New Orleans to New York, 8:52 a.m., arrival 12:58 p.m. Flight 918, New York to Boston, 1:55 p.m., arrival Boston 3:15 p.m.
Somewhere along the line Jet Blue decided to change my New York to Boston flight departure from 1:55 p.m. to 4:36 p.m. arriving in Boston 6:10 p.m. I had made plans to be in Boston before 6:10 p.m. and I had to change my entire schedule to accommodate Jet Blue.
After arriving at New York on my 8:52 flight from New Orleans, I found that there was availability on the 1:55 p.m. flight from New York to Boston. I contacted the representative of Jet Blue who advised me that as long as I had carry on luggage (which I did) they could put me and my companion on the 1:55 p.m. flight because there were openings on that flight, at a cost of $50.00 per person or a total of $100.00
I still do not know why Jet Blue arbitrarily change my flight to Boston from 1:55 to 4:36. It caused me a lot of grief for no apparent reason and no explanation .
In the past, I have had nothing but good things to say about Jet Blue. I have used them frequently and I recommend them to everyone. However, it does not seem fair for Jet Blue to change my original reservation, and then when I asked them to put me back on my original flight, they agreed, but at a charge of $50.00 per person. It was not I who requested that my flight be changed. It was Jet Blue’s idea. Then when I found out that my original flight was not full, Jet Blue charges money to put me back where I began. I told them rather than argue with them about the charge which I thought was very unfair I would pay the $100.00 and take it up with Jet Blue at a later time. This letter is my request that Jet Blue reimburse me the $100.00 that I paid under cirXXXXstances that I feel were caused by Jet Blue’s unilateral decision to change my flight and then charge me to go back to where I was originally.
I await your response.
Sincerely,
Gerald J.Leydecker
There’re was a mistakenly bought unrefundable plane ticket with my credit card from jetblue. It was purchased by my father inlaw, yes i gave my info to them but only for help because i’ve never traveled before & they mistaken bought the ticket already. I called 1-800 jetblue to see if i can get help about this & while i was trying to explain myself no one would let me talk they would always talk over me, they were very rude. Even though the lady that made the purchase for the plane ticket that was bought never asked if the cardholder was present or not she went & charged my credit card without knowing, the manager i spoke to i do not know the name of she was very very rude. I explained how exactly the way everything happened & that the lady that made that purchase on my card never asked if the card holder was around the manager told me that that doesnt matter that we dont have to ask & that theres noway im able to get a refund. See thats were they went wrong you know because anybody can sue because of that reason but i mean come on why make it get to that point but i guess sense nobody gave me the help i need & was very rude about it i am able to sue jetblue. Before any of this happens it would just be better that i speak to someone that can help me about this. I was charged almost 700$ on this plane ticket & now im told i cannot get a refund even though me myself did not agree to any terms at all & i was never present during the purchase. After this me nor my family will be using jetblue whats so ever & i will let the word be none. But now before this turns into a lawsuit i would like somebody to contact me & help me with this situation . Please call if not i’ll just take action myself.
Made a few errors in my spelling but I put enough so that whoever is reading this understands me.
I want my full refund for the ticket by the end of this week. No fee no nothing because i did not purchase this if not i will be taking action.
On a flight back to New York from Florida, Jet Blue lost my 84 year old mothers luggage.
I filled out the paper work with a total of 5400.00 soup to nuts including the bag. I provided copies of receipts for everything that was relatively new. After numerous conversations with L. Brandee and Kathy Davis in Utah, they said they would give her 999.00 for her lost bag. I then was told I needed original receipts or credit card statements. Since I purchased these item for my mother for mothers day and her birthday, she was saving them for her trip. Most were brand new and never worn. I did find some original receipts for about 3000.00 and was told the claim would settle at 1538.00 about 29 % of the full value.
To boot, I was spoken to and dealt with in a very rude and disrespectful manner. We I ask who I could speak to above the, they told that that are as high as I would get and hung up on me. I want my fair and true value of my mother’s belongings and feel that Jet Blue dealt with us as we did something wrong instead of taking full responsibility and paying the claim as it should be. Please contact me or my family will no longer be using Jet Blue to fly.
Unfortunately, JetBlue is not supportive of breastfeeding mothers. At booking, I was not given a seat option as the flight is full. I was given choice to purchase a seat for $100 which would give me access to a window for a more private location. When I called JetBlue, the agent wasn’t able to help so I asked for supervisor. The supervisor told me she can’t help secure a seat for me unless I pay the fee. Event though I explained my situation to her and how personal and private breastfeeding is, she refused to help. She even suggested using the lavatory as place for expressing milk. How can someone be able to suggest such a disgusting place for extracting milk? Do JetBlue employees enjoy their meals in the plane lavatories? Never mind a baby who’s immune system is not even developed yet so to even suggest an airplane lavatory is beyond belief.
I am very displeased with JetBlue and the level of sensitivity towards breastfeeding mothers. I travel for business often and this will be my 2nd and last trip with JetBlue. I am actually even tempted to change my itinerary so I don’t have to fly one leg with JetBlue. I think the HQ office deserves to know so perhaps to improve their customer service for those with such delicate matters that are not disability but privacy act violation?
I always praise Jet Blue, and while reading all the negative remarks I was not affected until this one about Jet Blue’s lack of care for a breastfeeding mother and baby.
If this is all true, shame on you JetBlue! Breastfeeding is the so important and makes the baby more healthy and secure for later life.
This passenger should write to Joanna Geraghty, Executive Vice President, Customers experience. Surely she would want to know about this case.
TO WHOM THIS CONCERN’S TO I’AM SEEKING FOR BETTER JOB NOW GETTING A CAREER IVESTMENT’S EDUCATION’S WITH NETWORKING I’AM TRYING FOR THE STANDARD’S FORM’S EMPLOYMENT SERVICE’S TO THE INDUSTRIAL’S WORKER’S CORPORATE’S OFFICE’S HEADQUARTER’S CODE WORD’S URL REPAIR’S AND ASSEMBLER’S WITH JANITORIAL MAINTENANCE BUFFING FLOOR’S CARE’S I WAS A CONTRACTOR’ED WORKER AND BOND’ED THANK YOU FOR YOUR CONSIDERATION AND APPLICATION’S AND SPENDING TIME WITH ME FROM MR, JOHN EDWARD SHAW JR,
TWIMC,
I wanted to ask, who is the person to speak to regarding the Group Health Insurance.
Thank you and Best Regards,
Doug MacVittie
Risk Manager
631-567-XXXXX
RE; CONFIRMATION #ENOBVW…Khemrajie Dwarka
Dear Sir/Madam, Myself and husband traveled on Flight #823 from DCA to MCO on Dec 14,2016.We checked in 2 baggage, My baggage ticket # 6279556917.The service and flight were excellent.I want to thank your Rep at the boarding gate for her exceptional service.ARRIVING AT MCO,I collected my baggage & found that it was badly damaged.I immediately reported it to your baggage claim office.The Jetblue Rep, without looking at my suitcase,said that she will give me a $40. online credit on my next flight.I told her that I paid $95 for it.I am a regular and loyal jet blue customer and would like your kind attention in this matter.Please reply to my email above.(bdwarka38 at gmail.com).THANKS AND A MERRY CHRISTMAS.
Sincerely,
Khemrajie Dwarka
Dec 18,2016