Jenn-Air was founded in 1947 by Louis Jenn in Indianapolis, Indiana. The company originally began making industrial, then consumer fans, but today is one of the largest manufacturers of household appliances in the world.
The company invented a cook top range with a fan that brought hot air and grease fumes up into an outside flu in 1961. After this, the company expanded its product line to include many other kitchen appliances including microwave ovens, dishwashers, refrigerators, stoves and stove tops, as well as small appliances, such as blenders and mixers, even outdoor grills.
Kitchen remodeling and home shows often feature Jenn Air appliances.
As of 2006, the company operates as a subsidiary of Whirlpool.
Headquarters are located in Benton Harbor, Michigan, with manufacturing plants located in several US states.
Jenn-Air was founded in 1947 by Louis Jenn in Indianapolis, Indiana. The company originally began making industrial, then consumer fans, but today is one of the largest manufacturers of household appliances in the world.
History
The company invented a cook top range with a fan that brought hot air and grease fumes up into an outside flu in 1961. After this, the company expanded its product line to include many other kitchen appliances including microwave ovens, dishwashers, refrigerators, stoves and stove tops, as well as small appliances, such as blenders and mixers, even outdoor grills.
Kitchen remodeling and home shows often feature Jenn Air appliances.
As of 2006, the company operates as a subsidiary of Whirlpool.
Headquarters are located in Benton Harbor, Michigan, with manufacturing plants located in several US states.
Has anyone had any success in resolving their issues? Has anyone found a successful contact within Jenn-Air? Where do we go from here? I haven’t been able to find anyone that can help.
Dear Jennair, I am a sadden and dissatisfied Jennair customer. I have purchased a few pieces for two of my homes and have been more than satisfied up until now. My range was working up until right now. with a part that is discontinued. I have been willing to purchase another 48 inch chef range, all I have asked is that you try to help with some discount on your product because they no longer make the part. I have reached out to your parts department and given the same information; the part is discontinued. I am sad, that I may have to leave this brand because I believe in it.
Regards,
Ouch and wow! I too am one of the many dissatisfied JennAir customers. My faulty JennAir product is the 30” Glass Cooktop that began February 2021 with it simply cutting off and continuously beeping. The only way to successfully reset it was go turn the breaker off and back on. The frequency of this occurrence became untenable because it happened at every cooking event and multiple times before you could hope to remove for safe consumption.
So the wonderful services for repair began on November 4th with a promise to have it repaired before Thanksgiving and only needed one part to fix it. First the fella who showed up was never trained nor certified to work on the JennAir brand and had never worked on a JennAir cooktop. JennAir’s website specifically states and claims there will be a qualified/certified technician and parts will be guaranteed for the lifetime of the JennAir product. That is not what has happened. In short, Thanksgiving and Christmas, the two primary and special annual events for family’s were totally derailed from a cooking standpoint. The stove top is totally inoperable. I am the sole caregiver to my 86 year mother and cooking is a daily primary function or role.
Lastly, JennAir’s last bullet stating that if the JennAir product can not be fixed, JennAir will replace it! However, In this case, I believe the question is, how much can or will a customer endure before JennAir ever has a thought about meeting the requirement of replacing a faulty JennAir product.
Welcome to the broken an disenchanted JennAir club. I for one, would love to pull my membership and go to a competitive better product.
As a retired C-level corporate officer of a very prominent, global technology company from Silicone Valley I would suggest customer level commitments are a core corporate culture and a measure of success. Reading these comments it is clear Steve Brown (CEO of JennAir) and Marc Bitzer (CEO of Whirlpool) have a very material issue in standing behind a brand promise. My experience is similar to you all here. I have had a brand new wall oven that by JennAir’s own admission is in need of being replaced. Since it went in ~9 months ago I have never been able to use it in a kitchen done for culinary entertaining. Every guest has witnessed an oven not working and chefs/me working around the shortcomings of a failed admission to a lemon product. I have asked numerous times for JennAir to replace the product. Have it on email they will replace it and still no commitments, yet they hold my money and ask for patience. Would Steve or Marc accept one of their products sitting dead in their kitchens for 9 months? I highly doubt it. Would I have accepted a customer being without a product they had paid for in my past C-level life – NEVER. It is from my experience I finally write how ashamed I am of JennAir in their failure to properly engage me as a customer.
Hi Kevin,
I feel your pain. We have been waiting for our 27 inch combination wall and micro-convection oven for 1 1/2 years. We just got a call today and they have push it back yet again until September. They our money but no oven.
I have had the same problem with my double oven since we purchased it!! Obviously, it is a manufacturing problem that jennaire refuses to address and correct for the purchasers!! This is not a cheap product!! Shame on jennaire!!
I purchased a JennAir Fridge Model JFFCC72EHL in April of this year. It arrived June 15th. On October 22nd, I came home from a trip to find the fridge had completely given out and all of my food was spoiled… the ice had melted all over my floor. That was just the beginning of my nightmare. It took a week to get a repair person out only to tell me they had to order parts (4 in total) and they would schedule me 2 weeks out. I waited 2 weeks and the repair company came back out and took the fridge apart and replaced something, but he hoped the minor repair would take without him having to use all of the parts. It did not. The repair company re-allocated the parts so I had to wait for a backorder and was told 21 business days was the service level. Again, NO fridge.
So of course the part is found 2 days before the 21 day period expires that would have put me on the list for an exchange. Now they schedule me an appointment 2 more weeks out. The guy comes, takes the entire fridge apart, damages my trim, wallpaper, floor, and the inside of the fridge to do this. He leaves and tells me he thinks its good. It’s still not. We are at 2 months with 3 visits and STILL NO FUNCTIONING FRIDGE (mind you I’ve only had the thing for 6 months at this point).
When I called customer service to report that it was still not fixed, the employee tells me she has to talk to the repair company to see if they marked it as working. I told her they would because that’s what they said when they left, but I was telling her it wasn’t. She calls me back and tells me she’s submitted my request for approval to have an exchange and they will let me know if it gets approved. What a crock as I was 2 days away from being approved weeks before that. Terrible service… she should have taken ownership and escalated it and not made me wait YET again just to be told to wait some more.
So today I get a voicemail from a gentleman who has no sympathy at all. In fact his message makes it sounds like he has super exciting news for me – I’ve been authorized to get a replacement. And I should expect to hear something within 4-6 weeks and he hopes I have a great day. SERIOUSLY?!?! I have been without a fridge/freezer for 2 months, have had my life upended with appointments that have no flexibility and no specificity until the night before, reschedules, having my house torn up by the repairman, and now I have to wait AT LEAST 4-6 MORE WEEKS with no fridge and I’m supposed to have a great day?!?!? For the love of God JennAir – do you have no comprehension of what it’s like to have no fridge?!?! Yes, I was issued a gift card, but it didn’t even cover the cost of the lost food and I’m just supposed to be happy with your product/company? I understand COVID and supply chain issues, but you seriously have nothing else to offer me to help after I spent so much money on your product?!?! No offer for a loaner or to perhaps consider another fridge that is in stock or SOMETHING.
This is disgusting. This is the second of many reviews I’ll be posting anywhere I can so people know not to buy your products. Your service is terrible. If I had bought a $2k fridge, I would expect this treatment… not from a “fancy high end” product. Get it together.
I have been waiting for a double oven over 7 months. After reading everyone’s experiences I am terrified. The customer service sucks….. and still no oven and what happens if it doesn’t work once it gets here. What happen to the Jenn-Air brand I was so proud of 17 years ago. Get your act together.
Apparently I’m not the only unsatisfied customer I will never buy from this company again! I’ve had the worst experience with customer service I furnished my new custom kitchen with all Jennair appliances none of which worked correctly all of which needed parts that I needed to wait for I’m still waiting for a dishwasher because it came with a faulty part it’s been six months. The other appliances have been repaired but the third parties sent to my home by Whirlpool damaged my new porcelain slab and hardwood flooring. And now I’ve been dealing with whirlpools legal department one Ruth Breza who for the last several months has not once returned my call but keeps emailing me stating her phone is not working. this was a complete rip off!!
Sadly I am one of many dissatisfied Jenn-Air customers. We purchased a counter depth refrigerator that never worked. It was finally replaced and unfortunately after 2 years this one no longer works. I’ve been waiting since July for the problem to be rectified. Their customer service is lacking people who can solve problems and actually help the customer.
The problem as I see it, is that Jenn-Air makes beautiful appliances that don’t work and the company don’t stand behind them. It’s not assuring that there are other customers who have experienced similar problems. A high end appliance company should stand behind their product and assure their customers that their name (Jenn-Air) is synonymous with quality. Please shop wisely!
Stay away!!!!! Would not advise anyone to buy a Jen air appliance! Worst customer service ever! High end- yah right they are a joke! Feels like a scam ! Do not but their products horrible
I called to order a 27″ full extension oven rack for my JennAir 48″ Range. It arrived and only measured 21″ so they picked it up and sent the “correct ” part and I got the same thing. Now there want me to pay $50 shipping to return a $130rack that they sold me incorrectly. I have bought a lot of Kitchen Aid lately and am much happier with them. Calling corporate to complain! It seems their customer service are people who work out of their homes.
Absolutely, the WORST customer experience I have ever received. Purchased an $8,000 stove (along with another $10,000 of JennAir appliances for our new home). Have used the stove for 4 months!!! The convection element shorted out and caused a fire in the stove. Now…….6 weeks later, I STILL do not have a working stove!!!! The company continues to pass the buck to the service company THEY have contracted with to do the repairs. They refuse to give me a time line for repair and WON’T replace it because it does not meet their definition of excessive time. I’m sure VIKING would love to hear my experience with JennAir and perhaps make a marketing example of them. Get your act together and provide the customer experience we expect from your so-called “high end” appliances.
In a very similar situation! I purchased an oven & microwave JennAir appliance… great to have a 2 in 1… until it breaks down on you after 5 months and you lose both oven and microwave. 3 months (that’s right…months, not weeks) later and I am still waiting for them to receive the parts and to fix my oven! According to their customer care team, we would have to wait another 21 business days to see if they can find the parts before looking into replacing the unit…
Never again with JennAir or sister brands
Wow! And I thought that I was the only customer with a complaint! Log on to this…
consumeraffairs.com/homeowners/jenn-air_slide_in_range.html
Ken T.
I need some help. I currently have Jenn-Aire refrigerator, model #JSK2697KEY. I had workers in my house who shattered the bottom black glass panel on the freezer door. I cannot find a replacement part. Can you help?
I really love my refrigerator and would rather not replace it. I can’t find anything on the market which is comparable.
I sent a note to Corporate office on 12/26 and have not received a reply. I need help with a replacement part . model #JSK2697KEY side by side. need glass for bottom part of freezer door.
purchase a jenn air French door refrigerator 2 1/2 -3 years ago.having ice build up in freezer .jenn air place a service call with asi to fix problem. same problem came back in about 2-3 weeks called again and jenn air place service again with asi. repairman called and said that door need to be replace.asked if it could be defrost heater and he said he checked it last time and that was not true did not take door off and drawers out to get to defrost heater.BUYER BEWARE OF asi and jenn air refrigerator.known problem with ice building up in freezer with no solution or help
Good Afternoon,
My experience with Jenn Air has been horrible. I purchased an $8,500.00 fridge in March 2017 which took multiple calls requesting the replacement of manufacturing defect and damaged parts, an authorized dealer (Frog Pad) who invited former inmates to install and damage my fridge, took 6 months for Jenn Air to finally just replace the fridge since the front panel was ordered twice and never arrived and the new fridge has scrathes on the inside of black paint which the new authorized dealer (Wilson AC and Appliance) never came back to repair. Then, I purchase a new Jenn Air microwave in October 2017. I am still waiting for a trim kit which is not damaged on all 4 sides. JB Hunt and I have ordered this part 4 times with the same damaged areas. Once again, I have called and emailed Jenn Air multiple times with zero follow-up or resolution (January Immer – Training/Customer Care – I have called her numerous times over weeks and left messages to finally receive one call back with the response that she is traveling and working on issue – Newsflash – I travel globally and respond about real-time to my phone calls and return calls within hours to a customer). Its funny, Jenn Air customer care responded to stating that I have a Whirlpool Microwave and not a Jenn Air microwave even after I sent pictures twice. Jenn-Air acts like an Apple or Kohler, but is more like a Wal-Mart of appliances with communication, technology, quality and manufacturing.
Thanks,
Dissatisfied Jenn Air Customer
.
I need replacement of Jenn -Air Cooktop Black 36″ ID number JEC8536ADB Serial Number 13714303LR cutout 35 5/16, 21 1/2
Please advise me new product could use on same area.
Sang Lee
I purchased a Jenn Air dual fuel stove model JDS1450DS0, serial number R50410521 date02-18-15.
Bottom line not at all a satisfied customer. The latest part of this unending drama is the oven won’t work., before that, the timer kept going off. The manual gives wrong information. Saying to turn off the range at the breaker box for a minute, it “should “ be an hour. I am able to supple you with the paper work for the stove repairs.
I want a prorated refund for the inconvenience of this stove for the purchase of a different make and manufacturer. While there are some features I do like, but overall not what I expected.
My phone number is1 (609) 737-XXXXX or my cell is 1(609)638-XXXXX. It was today the oven didn’t work, yesterday it was the timer kept running.