iRobot was founded in 1990 by MIT Artificial Lab group members Rodney Brooks, current CEO Colin Angle, and Helen Greiner.
In 1998, the company received a research grant from DARPA which led to the creation of the PackBot.
In 2002, the company released their most popular home robot, the Roomba.
In 2005, the company went public on the NYSE.
In 2012, the company acquired Evolution Robotics, maker of the Mint floor mop robot.
The company also makes automatic swimming pool cleaners and floor mopping robots. 
In October 2018, stock for the company fell 11.2% after the company announced that President Trump’s tariffs would hurt the company and cause them to increase prices.
Today, iRobot has sold over 8 million home robots. They have also deployed over 5,000 defense and security robots for military use.
In January 2020, the company announced that it was working on a Roomba version that had arms and how this could be used for consumer and commercial needs.
Also in January 2020, iRobot announced that it was taking its WiFi enabled Roomba’s to the next level by allowing them to interact with other smart-enabled home applicances and devices.
Company headquarters are located in Bedford, Massachusetts.
iRobot was founded in 1990 by MIT Artificial Lab group members Rodney Brooks, current CEO Colin Angle, and Helen Greiner.
In 1998, the company received a research grant from DARPA which led to the creation of the PackBot.
History
In 2002, the company released their most popular home robot, the Roomba.
In 2005, the company went public on the NYSE.
In 2012, the company acquired Evolution Robotics, maker of the Mint floor mop robot.
The company also makes automatic swimming pool cleaners and floor mopping robots.
In October 2018, stock for the company fell 11.2% after the company announced that President Trump’s tariffs would hurt the company and cause them to increase prices.
Today, iRobot has sold over 8 million home robots. They have also deployed over 5,000 defense and security robots for military use.
In January 2020, the company announced that it was working on a Roomba version that had arms and how this could be used for consumer and commercial needs.
Also in January 2020, iRobot announced that it was taking its WiFi enabled Roomba’s to the next level by allowing them to interact with other smart-enabled home applicances and devices.
Company headquarters are located in Bedford, Massachusetts.
We purchased a iRobot J7+ (7550) 10 months ago, the Clean Base motor is making a very loud squealing noise. We called and emailed customer service several times, sending videos and pictures. Customer service has given us very pi** poor results! Sending a service robot that is not the same model… the robot is not the problem, it is the Clean Base!
it is simple. this is a junk. irobot i3.
the battery was replaced, work one time and
after that does not work anymore. junk 🙁
DO NOT WASTE YOUR MONEY ON THIS PRODUCT OF FRAUD
GO BUY A SHARK and save your money. Shark has better customer service and do not steal your money
1. they’ll give you troubleshooting long enough to get out of being able to return the product to wherever you purchased your product. THEN they’ll tell you to reset over and over and over and call back (live chat) if it doesn’t work. EVEN WHEN you’ve done it 4 times.
2. they’ll tell you to take it back to best buy or whoever you bought it, KNOWING that they don’t take returns after 60 days. JUST to get you off the phone/live chat.
3. they do not actually try to fix or replace, they give you a foreigner on live chat or call center in the caribbean
4. not worth the money or hassle. NO it is not the battery, NO it is not the map. NO it is not anything to spend extra money on, THEY ARE FRAUD.j
NOW ASK THEM TO GIVE YOU A CORporATE NUMBER IN MASSACH and watch them give you the number 781 430-7000 (mass area code) BUT RINGS BACK TO THE Caribbean. Ask them for their HQ and they do not know the number for the HQ in the USA. ODD?????? FISHY????
DO NOT PURCHASE THIS PRODUCT. I’m telling you, you will regret it.
WORST CUSTOMER SERVICE, NO USA help, NO USA number, THEY DO NOT want to replace or accept they have a faulty product.
***if they don’t have replacements or returns, consumer reports and other consumer publications can’t tell you how often it gets returned for being a bad product because IROBOT does not honor their manufacturer’s warranty*****
TAKE MY WORD FOR IT. RUNNNNN
Call the corporate office number in our listing
I bought this 800 series roomba in july 2019. It wont go over a area rug I bought to go in our new home. My colors are gray, white black and burgundy. It goes over other area rugs not this one.
The women went on my phone and saw the rug. It’s a place rug and she said it’s because of the black. It thinks it’s the edge. Omg! So if you have a rug with black in it, it doesnt work. She suggested a new roomba but it will still have the same issue, buy a regular vacumn or get rid of the rug. I have found the CEO name and where the corporate office is. That’s my next step.
8 Crosby drive, Bedford, MA 01730
781-420-3000.
CEO and founder is Colin M. Angle
Your phone number is slightly off. We have the correct number and all the information in the listing.
It is all FRAUD. The number above rang in the ‘caribbean’. When I asked her for the number in the USA in Mass. She gave me the exact same number. I said, well, if you’re overseas and I called that same number, how can you tell me that is the HQ number. She said she had no idea, no one tells them that the number they give out as HQ actually comes to them in the call center which is LOCATED IN THE CARIBBEAN and NOT even in the USA and THEN she hung up on me after saying let me talk to my supervisor who gave me this number. FISHY?
WAIT until they tell you to do resets until your warranty runs out and they refuse to honor their on manufacturer’s warranty on a faulty product.
I called tech support bec my Roomba was not charging. Tech walked me through some trouble shootting, but it still failed to charge. He said I needed a new battery. I ordered the battery and received it. The machine still did not charge. The tech then diagnosed that the machine had internal problems and I needed a new one. Hence, I ordered a service model. The new service model arrived and after placing the new battery into the machine it still would not charge. THEN, I was advised that it was the docking station. After spending over $300, I really did not need to replace the battery or the roomba. I had thrown out the old battery and the roomba bec I was told they didn’t work so why would I keep them. I think it is very unfair that I did everything the various techs told me and got stuck paying for something I never needed. Either this is a scam to get more money out of a consumer, or your techs are ver inexperienced. This entire situation went on for over two weeks. I asked for a partial refund but was told they could not do that. What kind of customer service is this?
I feel I need to share my experience in contacting customer support this afternoon.
I am unclear on this form to who may read this, so will be sending letters and will reach out over social media.
I was a tremendous fan of your vacuums until today. I ran it last night, found it in the middle of the room instead of charging. When I picked it up the front wheel and caster fell out. I tried putting it back in but it would not stay. I turned it over and unscrewed the small grey cylinder in which the front wheel fits and a tiny piece of metal was bent outwards. I touched it and it fell. It was such a tiny piece I couldn’t even find it. The wheel and caster will no longer stay in the vacuum. As it is a small plastic piece that screws in, should be easy to replace, right?
I was on the phone today with customer service twice. The first time with Samaki P., the assist download did not work and she didn’t understand what part was broken. She tells me she will send me an email so I could send a photo of the part. This call was at 3:58 for 12 minutes.
I never received the email. I then called back at 3:58pm and spoke to Bashan B., he said he would resend it and call back to make sure I got it. I did not receive it again. He called at 4:19pm and was on the phone for 51 minutes. I was able to share the photos with him so he could see the broken part. He told me he was unable to help me with the part, but I could either send it in for repairs , paying to send the heavy vacuum in, plus unknown amount for “repairs”. This makes no sense as the grey cylinder has two screws and easily is removed for replacement. I’d send a photo if this site allowed. It can’t possibly cost retail more than a few dollars. Or he said I could buy a new vacuum.
This is not right. I have had this vacuum less than 2 years. It is a small plastic piece that unscrews and should be easily replaceable – it broke internally (a very tiny piece of metal) so there is nothing I could have done to break or prevent this. Now I’m only given two unacceptable options.
I presently own two of your vacuums as I really liked them and had good customer service until now. Basin B said he would have a supervisor speak to me. I waited on hold for a long time, he came back and asked again for my phone number and said a supervisor would call me back. I asked for the name of the supervisor who would call and he said he didn’t have that information; he assured me a supervisor would call. It is now 6:44 and still no call. There are a lot of vacuums out there and I was very happy with your product. This tiny part is MADE to be a replacement part with the two little screws…. I think it is simply unreasonable to send in a vacuum and pay for a repair, when it should be a replacement part, I have read reviews of other products that say companies will do this to make more money, but this is not the type of company I’m interested in doing business with if this is how you treat loyal customers. I find this unacceptable and to be told a supervisor would speak with me when they obviously have no intention of doing so is rude and disrespectful. I honestly thought your company was better than this.
We purchased a Mint4200B 2 yrs ago and love it.Have recommende it to several friends. About a month ago the battery charger stopped working. We ordered a new battery and was sent a 1800 but our machine calls for a 1400. after installation of the 1800 I plugged it in but the light did not light up. When I pressed the button to try to turn it on it would beep for about 5 seconds and stop. Is there a customer tech that I might talk to or can you email instructions as to what I might do to get it fixed? You may phone at 601-544-1717 or 601-297-1818. Thank you so very,very much!!!