Lowell “Bud” Paxson and Roy Speer founded the Home Shopping Club in 1982 as a local cable channel in Pinellas County, Florida.
Three years later it expanded nationally and was the first national shopping network, under the name Home Shopping Network.
In 1986 HSN began a second network that broadcast over the air on a number of television stations it had acquired under the name Silver King Broadcasting.
The stations were sold in 1999 to Barry Diller and again in 2001 to Univision Communications.
In 1999 the company launched hsn.com, which is one of the most trafficked e-commerce websites.
Today HSN is an interactive, multichannel retailer with two operating segments: HSN and Cornerstone. The company’s brands include Bllard Designs, Chasing Fireflies, Frontgate, Garnet Hill, Grandin Road, Improvements, and TravelSmith. HSN has 6,700 employees and had $3 billion in revenue in 2012.
HSN, Inc.Lowell “Bud” Paxson and Roy Speer founded the Home Shopping Club in 1982 as a local cable channel in Pinellas County, Florida.
Three years later it expanded nationally and was the first national shopping network, under the name Home Shopping Network.
In 1986 HSN began a second network that broadcast over the air on a number of television stations it had acquired under the name Silver King Broadcasting.
History
The stations were sold in 1999 to Barry Diller and again in 2001 to Univision Communications.
In 1999 the company launched hsn.com, which is one of the most trafficked e-commerce websites.
Today HSN is an interactive, multichannel retailer with two operating segments: HSN and Cornerstone. The company’s brands include Bllard Designs, Chasing Fireflies, Frontgate, Garnet Hill, Grandin Road, Improvements, and TravelSmith. HSN has 6,700 employees and had $3 billion in revenue in 2012.
When I called customer service manager re a situation he made light of it saying oh I will let our warehouse know,( unfortunately I did not catch his name , I was so upset with him being not concerned at all
I ordered Dj2 jeans, i know it said “as is” so that means it was probably returned by a previous buyer, this is fine, but….. when I put the jeans on and reached into something in back pocket there was a surgical mask in pocket, I am a healthcare provider and this is of great concern with covid 19 and the manager just blew me off, this is a health risk and disgusting and quite concerning with the spread of covid 19,
so this means someone probably wore them and put the mask in the pocket or someone in warehouse put it there. Doesnt any one inspect returned items? If i get covid i know where I got it from as I have to wear personal protective equipment every day every patient since this started and have to get covid tested once to twice every week. But reaching into and pocket and finding a surgical mask in there exposed me unprotected to covid.
wow may not ever order again from them , this is truly not exceptable .
I have ordered from hsn for years but now consider never again.
No way listed to send email to corporate office and no one will probably ever get back me regarding this situation
I have been shopping with HSN for years, however I recently took notice that when I went to purchase an item that cost a bit more I was rejected and denied the kept the item was canceled and it was a Flex Pay item I am beginning to feel as though this is a case of discrimination with both race and the area that that I live in because whenever it comes to an item being placed at a certain dollar amount I am being rejected yet HSN sees fit to continue to take my money with other items that don’t cost as much
It’s not race. They took back my items and restocked them to resell but never gave me credit for getting them back and they took every payment from my bank account until they got the full amount. When I called to complain months later they simply blamed it on me for not having kept my tracking numbers. I have purchased many many things from HSN over the years and after this I will never spend another dollar with them again. By the way I am white so get over the race thing!
So I thought it was a great deal: an Apple iPad, 6th generation, 9.7″ display, with lots of goodies. Well, guess what, that product is obsolete! It was manufactured in 2018 and it was discontinued in September 2019. Shame on you HSN for not telling your customers why the product was so inexpensive!
I am reading these complaints as a freshly terminated without notice or formal letter sales employee who was constantly berated for “overservicing” customers. How many have been suddenly disconnected while on the phone with a sales rep? That’s someone trying to keep their job by ending a call that’s going too long for the company’s taste. If we were allowed to properly service customers, we would open size charts and get the right fit, find that item you saw last week, help find accessories, etc. The supervisors see numbers, not people, and my supervisor was never trained in calls, or had even taken a sales call for HSN! She works for a sister company. She fired me for not doing what she has never done. So when you call in an order, remember, the person on the line could be fired for talking to you too long.
Very telling!!! I will never shop with them again over poor service.
Watching the craft show today saw many things that were interesting. As always I purchased things, however when the blonde gal that was presenting the Cannon copier I was taken aback. This gal was cute however her choice of dress left much to be desired, there is a time and place for outfits. Yes, she looked cute but was she dressed appropriately for presenting on television…I say no! I have never had a problem with anything your station hosts wear but this little gal simply needed to rethink her choice of clothing.
I am having serious issues with returning orders and getting refunds in a timely manner and, lately, the customer service representatives don’t know what they are talking about. I just asked about a refund and the guy who responded referenced an item THAT I DIDN’T EVEN PURCHASE! Also said that host tell you that the easy return is not free. NO THEY DO NOT! In fact, they lie and say that there’s no interest! That is a straight up lie! If they said, “if you place your order on your debit card”, then it would be true. Otherwise, it is false advertising and I plan to report it.
Oh…and I am referring to HSN. I seriously believe that shopping with HSN and QVC over the past 6 months has aged me. I need to pay off my orders and get the heck away from both…Evine too!@
I returned two items within 30 days of purchasing them and was required to pay over $15 each Priority Mail out of my pocket to return them and then even though I included all documentation in each of the boxes to the appropriate addresses that HSN told me to ship them back to you oh, I never got credited for the returns. When I realized it much later and I contacted them I was told that I need it to you come up with a tracking number and at that point I no longer knew where it was. They have lost my business forever I will never spend another dollar with their company.
Tried to place an order online and kept getting rejected so I called in to find out why. Spoke with a rep who said my address was blocked for a billing issue even though I’ve never placed an order before. Said she’d investigate and get back to me within 5 days. 2 weeks later I call and ask for supervisor who apologized up and down then promised a call back to me the next day. Both ladies advised the sale price would be honored. After patiently waiting for another week I called in and of course that supervisor wasn’t avbl and now the item is out of stock. No idea when it will become avbl again either. This is what happens when a company doesn’t train employees to give a sh*t about the customer. My first time ever willing to shop with HSN and it’ll be the last too.
Typical!! QVC bought HSN and did not prepare first! They seriously need an Organizational Management company to come in and get them straight! It’s like building a strip mall without first predicting traffic flow and parking. If you don’t plan ahead, it’s nothing but a cluster f.
I recently moved, changed my address on my account, and tried to place an order through the app. I received an error showing something wrong with my account. I called and was told that there was a billing issue with my new address. After verifying who I was and seeing that I have never had any issues with my account history , I was told that the previous resident caused the issue and the address on my account would be unlocked. It wasn’t. I called back and was given the run around. I talked to a supervisor who gave me a $25 credit. How can I use a credit when I can’t place an order?!?! The next call they’re going to receive will be to close my account. I have been a loyal customer! I want nothing else to do with them!!!
HSN added a user to my account without my permission this person changed the shipping address and spent over $1,000. Now they have sent me to COLLECTIONS for it!!!!
I asked to hear the call when I supposedly added him or email me a copy of the notes. HSN can’t produce….. shocked lol… I’ve been a loyal hsn customer for 10 yrs. I’m not done..I will be using every outlet possible to resolve this!!!
HSN is a group of dishonest people. I want my f-ing money back. I would never do business with you bastards again!
Amen
You are a dishonest company that borders on fraud. I made a purchase, was put on a wait list for SIX weeks, and then told the item was sold out after it had a 1 hour presentation on tv 4 days previously. What a scam! They decided to raise the price and just not ship previous orders that were for a lesser price. Wow, will NEVER PURCHASE FROM HSN.
I ordered a Gemini on 3/27 along with two other items all on flex pay. On 3/29 I ordered an Anna Griffin card set. Imagine my surprise when I received an email confirming my Anna Griffin item and another Gemini and charged my PayPal the full amount for the second Gemini. Contacted HSN within ha couple hours of that order being placed but was told it’s already been shipped and I’ll have to return it. In the meantime they have my money and won’t credit my account until the Gemini is returned. Customer Service tried telling me that the item was left in my cart from my original purchase on the 27. Really? Usually carts empty after a purchase is complete. I was told this happens a lot and I should always check my bag to make sure it empties before I make another purchase. I asked if this was a bug in their system and was told no it just happens. I’m beyond pissed. I’m done with HSN. By the way I’m unable to find corporate ‘s address so I can file a formal complaint
The address and phone number is in our listing
Hide Return Labels INSIDE. We boycott hsn.
VERY BAD NEGATIVE REVIEWS. NOT ACCREDITED with BBB
I ordered a clothes dryer and 72 bangers from your company. I placed two separate orders, one to be sent to my daughter in New York, I put this order on my visa card and was told that my shipping would be free as advertised on tv. I placed the same order and put it on my HSN card to be sent to me in Ohio. Your company got the orders messed up and sent both orders to Ohio where I only received half of the second order. I was told that If I wanted to send the order back I would have to pay $30.00 for shipping to have it sent to the New York address. I explained to them that I was assured that since these were two separate orders and going to two different addresses and on two different pay methods I would not have to pay for shipping. I want your office to either take both of these orders back and close my account or pay to have the order shipped to my daughter in Ny. and allow me to send the second order back. The second order for the hangers never came anyway.
My girl friend purchased an NFL jacket two years ago only had it on 4 times went to put it on and it started peeling are they selling fake NFL items how does an NFL jacket peel so if they do nothing I m going to post it on you tube then write to the NFL then contact the news media this should of never of happened
We should of checked there stars they totally suck wow they ‘re that bad they just suck -ss now I know not to ever buy from them ever again
Hsn YOU SUCK! I don’t know if I can blame the lack of accountability, or lack of competence on just one department! I ordered a Ring security device at the beginning of December 2018, well, UPS deemed it “undeliverable” and sent it back. Here I am February 2019 and HSN has not reached out to me to alert me that the device was returned to them. Why is this an issue you may ask? It’s because Comenity Bank was still expecting a payment from me for a device I NEVER received! Because your lazy and incompetent workers refused investigate what was going on, Comenity refused to stop billing me and to give me a credit for the retuned device! Your customer service accused me of stealing the device several times over the phone and in a letter that was sent to my home – that was on going! And accused me of falsely reporting that I never received the device like I am a criminal who wants to steal defective merchandise that you all sell! Those pieces of trash even sent me a letter accusing me of such. Every time I called to confirm the device was returned, they told me I wasn’t getting anything back and that I had to track it down or return the device! Well, on February 2, 2019, I learned that HSN has had the device since January 16, 2019! Mind you, they lied and stated that UPS told them the device was signed for and delivered to my address! Well you lying pieces of shit, how did you get it back if I stole this device! I WILL NEVER SHOP WITH HSN OR YOUR AFFILIATES, OR THE BRANDS THAT YOU SELL ON YOUR SHOW AGAIN! I am so done with you lying, incompetent, low class, lazy, ignorant degenerate company! You don’t deserve to be in business! HSN at this rate you will be out of business soon – no one trusts your brand anymore!
I ordered a MacBook from hsn and paid to have it expedited to make it before Christmas and it never came. Worst service I ever had. What makes it so bad is they took all the money off my card and still didn’t send me my package it was never shipped it said it would be here by December 24th 2018 and it never was even shipped. I talked to hsn the whole day and they lied to me the whole time saying it was shipped but ups told me it was never shipped. Worst company ever please take my word for it and order from amazon or anywhere else but never hsn
I recently purchased the Philips Air Fryer that was a Today’s Special Value. In addition to the fryer I purchased the bundled accessory set that was offered. I received both items on the same day. The fryer was damaged….when I took the fryer out of the box the entire base was hanging off.
I called customer service and the rep very helpful…she told me she would have another unit in white shipped to me. I shipped back the old unit. The following day I received an email stating that HSN was sending out the accessory bundle package….NOT the fryer.
Once again I called customer service. This time they told the white fryer units were sold out and the only color left was red. I also had to return the accessory bundle that was sent in error. When I spoke to a Supervisor about my displeasure and the inconvenience she was rude and dismissive. Probably the last purchase I will make from HSN.
I would like to say that HSN/QVC is the worst company and have the worst customer service I got a laptop from HSN and it came with 24/7 life time tech support so over some time I had to call the tech support 800 number and that number is no good so then I call HSN customer service and that is where all the Lies and FRAUD starts and the run around. I was told the tech company went out of business and that HSN has a new company for tech support and My 24/7 life time tech support is No good No More that I will only get tech support only from 1 p.m to 8 p.m only monday through friday only what a joke is that and that is FRAUD my life time 24/7 tech support should have carried over to the new company and the top is that I never got No email or phone call from HSN that the old tech support went out of business ( That is FRAUD also) so when I have been watching HSN when they been selling laptop and they are given 24/7 tech support with all there new laptop but mine I drop from 24/7 life time tech support to tech support only 1 p.m to 8 p.m well what do u do when people work during those hrs I was told by HSN piss poor customer service was there is nothing they can do ( FRAUD) I have called and left message of voice mail to head corp office people at HSN and they never call or email me back just very poor and bad customer service and FRAUD Big Time My order number is 1223345186 HP with beats audio laptop HSN is the Biggest FRAUD company in the world
I purchased a Red Devil 360 REACH CYCLONIE VACUUM through HSN, on both of their promotion TV time they showed all the attachment that were to come with this product. Upon receiving the vacuum there was one attachment missing. I called HSN, spoke with supervisor Sherri and was told they could only send another complete set of everything like I had received. I also would have to return one of the items back to HSN. Well I received a second Red Devil vacuum and again the part was not included. I called again and spoke with a supervisor, Elizaibeth, who again said all they could do for me was to send another package. When I called Dirt Devil they informed me that HSN purchased all these vac’s from a 3 party and they could not help me get the part that is missing, ( EXTENSION WAND ) this part was show by your TV promotion as being one of the attachment that came with this vacuum and it is only right that HSN send me just the part. I should not have to continue to have another complete shipment only to have to be incovenienced with going though not receiving a complete set of attachments. I do not know why HSN does not contact the distributor in CA and find out why the extension wand is not in being included in the bag with all orders. Also, in both shipmets there was no receipt showing my order, I have had to call HSN to request a copy. Also another call to get no cost return shipment to HSN for the second shipment and still NO EXTENSION WAND. I expect a call from one of your rep’s. advisng me that they are sending me a Extension Wand.
Thank you for your time and effort in getting me the missing item. 805-984-XXXXX
I have not shopped at HSN in awhile but today, tried to place an order but finally just hung up. I called customer service to ask if a wig would be returnable and what was the charge for express shipping. From the time the representative answered the call, she was rude. She kept interrupting me. She would ask me a question and before I could finish, she would interrupt me. At first, I thought maybe she was just trying to expedite the call but that was not the case. I needed to finish my sentences so she wound know what I needed to know prior to ordering. Finally, I told her that she was interrupting me before I could explain what I needed. Her reply was, in a condescending tone, “I’m sorry to hear that” and then when I started talking again, she interrupted me again and again!! I was shocked at the behavior and tone this woman used toward a customer. I finally just hung up. It has been awhile since I’ve ordered from HSN and I won’t be calling back. Your office better do some regrouping with your customer service. Bad way to do business!!
I never thought I would be writing a bad review on HSN. Very bad customer service. Just hung on on a rep. say thanks for nothing.
Your host and hostess talks too much Shannon is the worse she talks more then the person advertising the product some ceo executive needs to tell her not too gab too much maybe she likes to hear herself talk
Very poor ordering I do not know what happened to HSN but they screwed up my order so badly then expect me to send back what I did not order for the refund, when I am disabled. I will go back to product I can buy from other places they ruined their company.
I am feed up with Hsn. I just received a Curtis Stone sous vide yesterday and it is refurbished and it said refurbished on the box when it came so I opened it and today I tried to use it and it does not even start the on-and-off button doesn’t start at all so I’ve been on the phone all day trying to get this resolved and they don’t answer the phone I am so disappointed I buy a lot of things from HSN but I think this is just going to have to stop and I’m going to have to take my loss the reason for that is that the item cannot be returned to HSN it has to go back to the third party to which it came from and like I stated above there’s no way to reach anybody there at that number.
HSN lost a very good customer today…and…it really doesn’t seem to matter to them. All I wanted was for them to arrange for UPS to come to my home and pick up a large parcel that I received from HSN that was defective. They wanted to give me UPS phone number and have me set up pick up and pay for the fee to do so. How archaic is this customer service!!! Their competitors set up pick ups from UPS…why is HSN not able to? I have been with them for 20 plus years. I won’t be any longer. And…I will let some of their prominent clients…Joy Mangano…Diane Gilman aware of why they lost a good customer in me…due to HSN’s lack of customer service. I was spoken over…cut off…spoken rudely to. NO MORE!!! I am shocked to see 2 stars as their rating. In this world of competitive online shopping…HSN is quite a few steps behind.
HMMMM…I did have a rep that was willing to help me..was very gracious…until she came back after she put me on hold. Them her tune changed…but…my decision to stop shopping with HSN has not!!!
Very deceptive refund policy. Took screen shots to send to General Attorney. I tried calling their script reading representatives.
Good morning!
I have been trying to speak with someone, ANYONE about an issue I have. I have been talked to rudely, hung up on, talked over, sent to your automated service that goes around in circle about and to your website for technically support which was no help at all, then only to be told that in order to get help I must pay for someone to help me. The people that you have in the call center really need a lot more training. The minute they find out that you are not buying services off into the automated tunnel and then maybe this IS their training! The charges that were require of me have been paid for activation. That your company had no problem taking and RIGHT AWAY. Then I find out after paying for the activation, I find out that the tablet is pre-activated.
I purchased a Azpen G1058S 10.1 Quad Core Dual Sim Calling Tablet with Lifetime data of 500MB a month. I purchased it from HSN and it has 500MB which equal ½ GB of data that was included with the purchased. I had to pay to activate the Sims card. I activated the Sims card but cannot get it to work. I thought maybe it was a problem with the tablet but after assistance from a tech at Azpen he realized it is the Sims card. I tried calling to get assistance several times, but as I said before, if you’re not trying to make a purchase they will not talk to you and they return to the automated service which continues to ask for a phone number for the device which the tablet does not have. You company charged me for activation but I can’t seem to get any help with this.
I paid and I feel I should be able to get some type of answer. And your sales or whatever they are really need training they are really rude and show that they could care less about the issue. It just seems as though your company is not on the up and up. I’m not asking for anything but to find out why the Sims card does not work. I have done what was expected of me all I want is for Freedompop to do their part. I just want to be able to use the tablet for the purpose it was purchased for.
HSN IS THE WORST COMPANY! EVERY ITEM I EVER PURCHASED ARRIVED DAMAGED, NO QUALITY CONTROL, INCOMPETENT CUSTOMER SERVICE, TRIED TO RETURN MY DEFECTIVE TELEVISION SINCE THE END OF JULY BUT WAS TOLD I HAD TO WAIT FOR A CALL FROM THE DISTRIBUTOR BUT THEY NEVER CALLED, THEN I’M TOLD ITS TOO LATE TO RETURN IT BECAUSE OF THEIR INCOMPETENCE. REPORTING TO CONSUMERS AFFAIRS, BBB AND WHOEVER ELSE I CAN. HOW DARE THEY!!! ITS NO WONDER THEY HAVE SO MANY COMPLAINTS. AND… THEIR PRICES ARE MUCH, MUCH HIGHER THAN OTHER RETAILERS. STAY CLEAR OF THIS HORRENDOUS COMPANY! THEY ARE THIEVES AND LIARS.
I’ve had this incident happened to me twice I called to return an item the representative was extremely nice he said I’ll send you a duplicate item you put the defective item inside the package and send it back to us when I didn’t receive the item I called and talk to a representative in returns I told her exactly what I have been told twice she replied well let me tell you something if the item is more than $100 we want I’ll item back first that’s not true because the first item I returned were some towels and they were not $100 she was extremely rude and very unprofessional I know you are a multi-billion-dollar company and don’t really need my business but I work hard for my money and when I receive a defective item and want to return it it shouldn’t be disrespected because my money is important to me too I don’t like feeling like a thief when I’ve already paid for this item as if I’m not going to return the item back to you all my credit card information are on file with this company so if I was going to steal your item by you returning it to me first you could always put it on my card she needs to be retrained because no one that purchase an item from you should feel that way
HSN IS THE WORSE. IT SHOULD BE CALLED HOME SCAMMING NETWORK. I PURCHASE A COMPUTER THAT CAME WITH TECH SUPPORT (LIFE TIME) AND I CALLED FOR HELP AND WAS TOLD THAT IT DOES NOT. I HAVE SPOKEN TO SEVERAL TEAM MEMBER AND THEY HAVE BEEN EXTREMELY RUDE AND UNPROFESSIONAL. ALL SOMEONE WOULD NEED TO DO IS LOOK AT THE VIDEO FROM THE TIME TIME BROUGHT THE ITEM TO PROVE I AM CORRECT. I PURCHASED THE ITEM IN MARCH THE SAME TIME THE ITEM WAS BEING AIRED. BUT NO ONE WOULD.
I love HSN and I am very upset that QVC is buying out HSN! I primarily shop HSN I love your merchandise your prices and your hosts! QVC is horrible there are only a couple of things I purchase off of QVC but I don’t watch the show the hosts are horrendous with big heads like they are celebrities and the prices are too high! My favorite shopping network is the ORIGINAL HOME SHOPPING NETWORK HSN. Why are you selling does everything have to be about the ALMIGHTY DOLLAR!!!!!!! I think it is some peoples God the dollar bill? PLEASE DON’T SELL TO THE HUM DRUM BORING OVERPRICED HORRIBLE QVC!!!!!!!!
Wow HSN.. I just read through just a few dozen posts here and you need to get your act together. This is shameful.
My account was locked without my knowledge. When I called a rep told me it was because another member of my household had some kind of default with the company and uses the same shipping address. This person is not on my account at all but is a roommate. This makes no sense at all as other members of my household use the same shipping address but have totally separate accounts. I have never had such an experience with any other company before. My account is in good standing. I have called several times but get the “I’m so sorry but that is our policy”. They have lost a customer over this but they don’t seem to care.
You are so right..they do not care!!!
Chat Conversation Start
10:10PM
I orderd a microsoft computer from you which included a 1 year subscription via a voucher product code and your people are telling me it takes 3 weeks to get a code? You all dont have a contact at microsoft to resolve this. I spoke with someone by phone and chat and no one even tried to go further than they had to do get this code. such lousy customer service. Order # is
1407125567
oh and the first person told me they couldnt pull up my account because online accounts arent necessarily tied into phone numbers. does that really make any sense?
I just want you all to know how disappointed in you I am. Removing Ivanka Trump merch is so wrong. You can say all you want that her items aren’t selling. You have made it political and have caved to the radical left extremists. She is a leader for women, I guess just not “nasty women”. Well I am proud to say I am NOT a nasty woman and will lose longer be purchasing items from your company. Stay out of politics and just sell stuff!!
I can’t believe Hsn’s bad customer service.
I ordered the Origami heavy duty shelving units on their TS one month ago.
They were two in a box so the total was six. They came defective or damaged.
The middle of one shelf on all of the units, except for one were warped.
Instead of being straight like the other shelves it pointed upwards clearly looking deformed.
I ctc Hsn through Facebook and was talking to Ryan, Kyle and Sarah.
I told Ryan they were all damaged except for one which was the worst, The straight bar in the back that had to be locked into place was actually in the shape of a half circle?? It could not be used at all.
I was willing to keep the other deformed units but this one I couldn’t.
He said that they are two in a set and so two had to be returned. I told him that the box came damaged and they used ties and bands to secure these heavy units which hold up to 1000 lbs totalling 2000 lbs.
Without bands or ties or a good box it would be obvious that they would not hold up for the return trip, I know this as I was in air freight and am used to shipping and packing procedures.
Ryan told me that he would have shipping call me at my home and they would answer my questions.
It would take 72 hours. I asked Ryan yesterday on Facebook to let me know today what the status was, he told me he would check yesterday afternoon and tomorrow which is today.
Well, didn’t hear back from Ryan and today is the last day for them to call and I haven’t heard from them at all.
So I went to Facebook this morning and asked Ryan when they would call.
Now he tells me that UPS was here yesterday for the pickup. Really??
I said they didn’t leave a notice and I was home all day anyway.
NO one came for this pickup!
Also the pickup wasn’t ready in the first place because I was waiting for the call from shipping to tell me how they planned for me to pack these two units up in a decomposed box it came in without ties or bands.
Now I have these units on my floor and I am walking around them. I asked for a supervisor to call me regarding this problem and apparently no one wants to call so here I am.
I am so upset about this that I feel like returning ALL of the six units instead of just the really bad one as they all came defective. That would mean a lot more boxes, bands and ties.
I haven’t heard back from anyone at Hsn so I guess they lost interest in my problem and are onto the next customer.
Nice work Hsn. I spent $600 on this one order alone, if you check my orders you will see that I order a lot from Hsn, it is my main shopping channel.
I really would like to hear from someone that can actually help me and not just tell me one thing which never happens in the end as they do on Facebook.
021717 @ 1423PM
The FTC should look into how this company and its partners are doing business. This company is shady and it is my belief that they unlawfully accessed my credit file through one of their affiliates. This company refused to allow me to make a non-credit related purchase by placing a hold on my account claiming that because I declared bankruptcy, I could not make purchases even using my debit card. Really? That’s not what the law says. After 7 phone calls and 2.5 hours of my time, these folks still believe they were operating fairly and within the law. I dont think so. Also, sometimes an apology is just not enough when you insult, demean and deny someone through unwritten policies. How dare you treat me with such disrespect!
I feel as if my heart has been ripped out. Sitting here waiting for almost three months for my CUBS world series jacket. Calls customer service on 2/9/17 about my back order jacket an was told it will be going out on 2/10/17 an i was overjoyed. Check email on 2/10/17 and message read that order had been cancel.I,m totally unhappy that all this time everysince November 2016 when cubs won the World Series that the order was not fulfilled. Please somebody dropped the ball. this is not right.
Pulling Ivanka Trump merchandise is despicable.
As a 20+ year shopper with your company, I will never again make a purchase.
Your political views should have no bearing on what items you sell. This is shameful behavior on your part!
Our country has zero chance of healing and coming together with corporations behaving the way you have. You, HSN, are now a part of the problem!
Very disappointed with HSN decision to discontinue the Ivanka brand. Will no longer support HSN!
Ivanka Trump line:
I am writing to tell you how disappointed I am to see you cave to political pressure. Insulting to your viewers, as shopping has no place in the political arena. Placing yourself on one side of our polarized nation, instead of respectfully remaining neutral will undoubtedly leave you with fewer buyers. It is because of the freedoms this great country allows, that your company can even exist. Your corporation should be embracing the very independent and successful nature of this woman instead of penalizing her…for what exactly? Oh, because of the pressure from the “haters”, and bottom line profits.
Disgraceful decision to pull the plug on her and you can bet I will “grab MY wallet” and never look back at your cowardly corporation.
HSN is more concerned about being sued than caring about employees who have been with the company for years. Emotional blackmail is their tactic. Lawyers have been contacted.
I ordered an item, on two separate occasions, and never received neither one. I have been talking with HSN so call customer service for several months and nothing has been done. I paid for the product in full, which I didn’t receive, and now they are charging me again for the same item. I will never ordered from them again.
I purchased nine items on the clearance on 12/27/2016. All items purchased were supposed to have free shipping because I exceeded the purchase amount that HSN established (Sorry I do not remember the amount). The amount purchased was over $150.00. When, I received my bill I had shipping fees on my bill. Of course I contact a HSN representative to get them removed, however the representative wanted to give me a credit on my next order for the amount of the shipping fees. No thank you I said just remove the fees. I further discussed with the representative concerning one of my items not arriving with my other items which was the ECO-EGG. The representative stated that it was at an warehouse and should arrive soon. Well, I contacted HSN 1/25/2017 to ask about my ECO-EGG and the HSN representative told me the items was returned by the post office. Well, I gave specific instructions for items not to be delivered to the post office because I live in a small town and we do not have mail delivery and have to pick up regular mail from the post office not packages. I explained that all packages must be delivered to my home address. Well, all items were delivered to my home address except my ECO-EGG. The HSN representative stated they no longer have the item and refunded my money back to my HSN card. Well, I am not sure how some one could sale my ECO-EGG without contacting me, the purchaser. All purchasers should be contacted verbally regarding the returned items because the purchaser could be unaware of the situation. I’m not sure why my instructions were not followed for the delivery of the last item which was ordered the same day as the other items I received. However,. HSN you should always contact the customer before restocking an item for resale. I made the purchase and should have been contacted by phone. SHAME on you HSN. I was really looking forward to that item specifically because it was a good deal and the company was offering the ECO-EGG for whites for free. If corporate would look into this it would be appreciated. ALSO, Please incorporate as a rule to contact the purchaser verbally before restocking their item purchased for sale.
Recently moved, ordered an item online, didn’t realize the shipping address was my old one, called HSN, Olivia was downright rude, all they would have to do is call UPS, but NO they wouldn’t help me at all. Never again will I buy from this Nasty, ROtten company!!! Hope HSN goes bankrupt!!!!
Purchased an item on Dec 18. Was assured by your representative in that day that my package would arrive on or before Dec 23. I wasn’t able to figure out how to track the package online but was able to check the order status by calling your 800 number. I called every day that week rechecking the status because this was my families big present this year. Every day I called the automated system said the same thing, that my package was expected to arrive on Dec 23. Said that every day. I checked daily because this was so important I wanted to make sure there were no problems. Your rep reassured me during my initial purchase it would arrive before Xmas but I just wanted to be sure. So on the 23rd, I waited. UPS, Fed Ex, and USPS all arrived, but no package. Called customer service around 5 EST and was on the phone with them, off and on, for over two hours. No one could give me an answer. The first supervisor I was able to make one on one contact with told me she was unable to know exactly where my package was, or even if it was shipped. She also said there was no way for her to find out that info. I understand you’re busy this time of year, but it seems like someone in a supervisory position would have the ability, if not on their own, to reach out to someone with the ability to. Again, she said there was nothing she could do. She did pass along a number to the executive customer service office. So I called them. No answer, just a machine telling me they were sorry I missed their call, to leave a detailed message with all of the order info and my contact info and they would return my call asap. Waited a few minutes and realized the number I was supposed to call may have went to an office that’s closed for the day. So I called the 800 again to ask if in fact the corporate office had anyone still there that could at least give me any answers. Asked the initial rep about this Corp. number I was given and he had no idea so he connected me to another supervisor who could help me. Was I hold about 10 minutes and a supervisor named Jane came on the line and was immediately being very short with me, explaining to me that my previous two calls have been entered into the computer and told me she’s wasn’t sure what other help I needed because she wasn’t gonna be able to do anything that the other supervisor hadn’t already done. I was trying to explain to her that I just wanted to know if I was gonna be able to speak to someone in Corp, or are they gone for the day. She kept saying she had no idea about Xmas hours there and couldn’t tell me any more while constantly interrupting or talking over me. Finally, I had to raise my voice just for her to stop talking, so I could ask her if anyone was there. I don’t like to do that. I realize everyone has a job to do and the last thing I want to do is make someone else’s job harder than it already is. But Jane was absolutely rude and completely unprofessional. When she finally stopped talking I was able to ask her, while she was genuinely listening for the first time in our conversation, if anyone was there. She calmly explained that normal hours there end at 4:30 or 5 but she wasn’t sure because of the holiday season. If she would have just started with that attitude, I wouldn’t be as dissatisfied with this entire process with your company. But when I have to explain to someone that the big present for my family isn’t going to arrive when your company said it was going to, it really digs the knife in a little deeper. Perhaps someone could get in contact with me about this. The money has been taken from my bank account, and still no product recieved. So I’m left here wondering what the next move is. I obviously can’t call customer service again. So far, corporate has been no help. I hope someone contacts me and at least tells me what’s going on. Unfortunately that doesn’t seem likely until at least Monday, the 26th. But hey no big deal, right? Not your families Xmas.
I spent a long time tonight placing an order. I had lots of questions but WAS ON HOLD FOR 20 minutes with this demonic little company. I talked to Colleen, Erica and Shelly.
NONE OF THEM COULD HELP ME. I asked for a $20 or so coupon for my troubles.
THEIR SOLUTION WAS TO TRANSFER ME AND KEEP ME ON HOLD.
QVC has always been great for customer service. I WILL NEVER USE HSN AND WILL TELL EVERYONE I KNOW!! UNPROFESSIONAL. SIckening.
HSN does not inform their customers that if they choose to buy an item on flex pays, a credit report is done. This is NOT disclosed unless a customer click on the link about flexi pays. Flexi pays are discussed on TV, and hoists urge customers to use them . . . without any disclosure. According to my lawyer, this is illegal. They will not address this; in fact, my mention of this on their Facebook page has been deleted. HELP!!!!!!!
I have been a customer of HSN since 1988 and have had a credit account as well, for several years. I have NEVER been late with a payment and I am getting line increases all the time, too, so that tells you my account is in good standing. NOW…a friend came to stay with me for a time, on her way to New York, (I’m in Florida)…and she changed her address to mine for a short period, before she moves. I went to order something from HSN and imagine my shock when my order is declined! I immediately called customer service and was told my address was blocked because “a person at my address has a problem on their account with HSN”??? I was furious! First of all, they disclosed to me that this person has a credit account, which is illegal; secondly, her issues have nothing to do with me and I knew for a fact she was in contact with them, trying to work them out. I called the main office, to Mindy Grossman’s office…(CEO)-was told they would have Lila Rubenstein call me to “see what could be done”. I got a call from a “Maria”, who is one of Lila’s “assistants” and was told I would not be speaking to Lila and the company policy would not be changed, that my address would continue to be blocked…BECAUSE OF ANOTHER PERSON’S PROBLEMS WITH THEM. I have filed a complaint with the Florida Attorney General, the Federal Trade Commission, 2 T.V. Stations and will also be looking into filing with the US Attorney General. I may even decide to pursue legal steps through my own attorney…we’ll see. Just want to say they have lost a 30 year customer…I will never use them again and to make people aware of what they are doing. They are not the gestapo! They are a credit-granting retailer! Be aware people!
I received my bill and was over charged. I had returned some items and HSN gave me my credit, in the same billing cycle HSN made a mistake with flex pay (so they tell me) so they took my credits back and then preceded to tack on more charges, I called customers service and no one could help me, they preceded to keep passing me off from one person to another no one helped me. Finally I spoke to a young man and he said he would look over my account and would get back to me before the day was over which he did only to tell me he was still working on it and promise to get back to me the next day with a resolution. I’m still waiting. Hasn’t heard a thing. HSN is by far the worst company I have ever deal with, Customers Service is by far the worst Customer Service Department I have ever deal with, unfriendly, ruded and disrespectful. I spent a hell of a lot of money at HSN to be disregarded or disrespectful, I’m not quitting till I rightfully received My Money Back, this is so ridiculous that a Good and True Customers has to go through this. HSN I expect an replied.
complaint on an auto ship. I had order perlier anti aging body balm on the $39.95 TS. they cancelled because as they put it. item no longer available. the auto ship was only for a year, blah blah blah. I have the video of this TS and Shannon says I would receive this (and I quote) “FOREVER, FOREVER, FOREVER” … now what part of forever doesn’t HSN understand? this can’t be legal to bait customers. I can find no direct email address to attach this video. hey HSN legal department. check into this.. how can HSN decide to cancel when I have proof that I should be getting this as long as I wish to receive it? bet I won’t get a response on this
I totally agree, I was looking for my order Carol’s Daughter calone and saw one dayvthatvis had not shipped abdcthe very next day it said it had been returned. I said this is bullXXXXX how can something be returned and it was not even sent out yet instead if just saying they were sold out. This happened to me before and now I’m just done with HSN and all the lies they tell loyal customers. I will find another dedicated sopping chanell that actually care about customers.
I worked at HSN and all they are is just fake and unfair, the supervisors and the main bosses want their butt kissed or else they won’t treat u right and they double work you cuz they hire the wrong people that don’t now how to do most of the work their supposed too. they are lazy so the people that know how to do it right have to work twice as hard. the supervisor’s see all this but don’t do anything about it, just cuz those are the ones kissing butt. When I started working there I liked it but I started to see all the favoritism and how unfair they are with all the employess. How they would over work others. I was disappointed on how it was there. I did last working there but I just tried not to mess with anybody so I won’t get fired, did my job even if I had to work harder then others. Enough was enough, you could only take so much. I saw many things that the suppervisers ignored they don’t care about their employees… they just want there butt’s kissed and that’s the only way they will hire u or treat u right plus every superviser there.. is in everybody’s business and always have an opinion even if its not there department. And there is more that’s going on that corporate might want to know about FYI Fontana ca warehouse
I worked at HSN and all they are is just fake and unfair, the supervisors and the main bosses want their butt kissed or else they won’t treat u right and they double work you cuz they hire the wrong people that don’t now how to do most of the work their supposed too. they are lazy so the people that know how to do it right have to work twice as hard. the supervisor’s see all this but don’t do anything about it, just cuz those are the ones kissing butt. When I started working there I liked it but I started to see all the favoritism and how unfair they are with all the employess. How they would over work others. I was disappointed on how it was there. I did last working there but I just tried not to mess with anybody so I won’t get fired, did my job even if I had to work harder then others. Enough was enough, you could only take so much. I saw many things that the suppervisers ignored they don’t care about their employees… they just want there butt’s kissed and that’s the only way they will hire u or treat u right plus every superviser there.. is in everybody’s business and always have an opinion even if its not there department. And there is more that’s going on that corporate might want to know about FYI Fontana ca warehouse
Re: Flora Mare Show
I was very disappointed that the Flora Mare Face Scrub was not offered.
I think it is very distasteful that you can pick and choose what will be on flex pay when you look online and the option is there, I have order from HSN before and never had any issues with flex pay and HSN has never had a problem collecting there payment from my account.
Then you call and get the round around I called last night one person gave one phone number to call I call them then they give me another number and that department is closed. I was told if I called them I get the reason why I couldn’t get flex pay I called them this morning and they can’t tell the reason ether. Your staff should be better trained to answer question and not give the run around everyone just wants to pass the buck.
This is the straw that broken the camels back. I will no longer buy anything from HSN,
I also will tell all my friend of the very shady practices of HSN,
A very dissatisfy customer.
I have auto ship for the President series coins and in May 2014 the whole program went wrong and I did not receive another shipment until March 2015. I made numerous attempts to contact HSN to acquire the missing 8 shipments however no one is able to help. So I am asking if anyone else is missing the following President coins or if you can tell me how to get them to complete my set that I have been working on since 2007. The missing presidents are:
Theodore Roosevelt
William Howard Taft
Woodrow Wilson
Warren G. Harding
There are many resources for the coins that you have missing. Continue hounding HSN and pull your hair out. Go to anouther website and purchase the missing coins outright and chalk it up to lessons learned.
Un sympathetic reps on phone ….I call (a female answered)she gets to be rude about my bill ..hung up this month I got a bill for double…what the f**k .
Hsn the worst business people and a scam.
My order was recently messed up by customer service I called in to let them know that some jeggings were too lg & the customer service lady said she wld send me the size I needed all I needed to do was send in the one’s I had so I did. one week later I received a pkg on my doorstep & it was 1 pr of jeggings I already had from a prior order exactly sthe same so I called HSN to find out what was going on. I spoke to on lady & she was soo confused she didn’t know what was going on but was able to tell me that my order on my jeggings that I had mailed in were NOT coming in!!! So I asked for a supervisor & I explained to him what had happened & I thought he understood what had happened until he began to cancel order after order I was soo frustrated I didn’t know what to do anymore! Because in total I had 2 jeggings on back order & 4 pr of jeggings that I mailed in!!! So just forget it just cancel it! But he cancelled EVERYTHING! I’M SOO UPSET WITH HSN CUSTOMER SVC
Got a vip card and was supposed to have the vip financing. Got the card ordered the computer and find out I’m paying finance charges. After multiple emails and calls the card company was told from Jan they made a mistake but the card company still making me pay all finance charges. Never again. It’s a scam and they play blame games
I just got screwed out of a order today that I order on Saturday Nov. 7, 2015. Hsn took a pond there self to cancel my order due to a change of address. They did not notified me until they cancel the order. So I do not get the tablets I order due to me moving. I think they need to work on the customer service department. Because they could not make a phone call to verify a address they canceled my order. And ran out of the product so I suffer out of it. If I do not get a call back from Hsn customer care exc. team with in 24 hours. I will no longer be a customer of Hsn.
In 2011 I entered into a flexpay contract with HSN for 5 payments of $250. for a total of $1250.00 for a 65″ TV, which was paid in full.I presently have a 5 flexpay item from them, and I just placed another 4 flexpay for a Samsung Galaxy view 18.4 Tab.(SM-T670) for $162.50 for 4 payments which they had no problem taking the first payment from the same MasterCard I used in 2011 for the TV, and for the item I presently have on a 5 flexpay contract, then after they sent the recite, later they changed there mind and canceled the contract. Now if I would not pay them they would not hesitate to take me to court and my credit has not changed from 2011 to 2015? My monthly payments for the TV were way higher then for the Galaxy View Tab. When I called Customer Serv. and spoke to Mike he said it wasn’t on Flexpay, and I explained to Mike that they advertised it on there TV show and why would my computer order go through as well as the item I’m presently paying for now on Flexpay, which I purchased on my computer? So what, my credit is good for a more expensive item and for a cheaper item I am still paying for but not for a medium priced item?
Hi Everyone,
This is about my recent purchase from (HSN)>(Home Shopping Network) on 11/3/2015,,,,,,First off, understand, I’ve been in Customer service for over 4 decades. That being said, in 2011, I purchased a 65″ Mitsubishi TV with all the whistles, ETC. so it was on their flex pay plan, @$250. per 5 payments, for the total of $1250.00, WHICH WAS PAID IN FULL.
They just advertised the new Samsung Galaxy View 18.4 32gb (Sm- T670) for 4 FLEX PAY, I decided to get it for the 4 payments of $162.55, so on Nov. 3rd, 2015, they with no problem had taken the first payment from my credit card account out. Today I received a e-mail saying that my order was cancelled!
So I called to see what had happened since according to my credit-card statement it was taken from my account, with funds left to burn, and I also got the recite from HSN through a email, (ALSO KNOW THAT I ALREADY HAVE A ITEM FROM THEM ON FLEX PAY AND THEY TAKE THEIR FUNDS EVERY MONTH WITH NO PROBLEM FOR THE PRESENT ITEM I”M PAYING ON), so I spoke to Mike in the FLEX payment department, and he told me the item was not on FLEX PAY, so I told Mike well you had NO problem excepting my first payment and you got your money for the first payment, and he told me if I wanted it I had to pay the full price for it, it is posted on my statement,and it was advertised on TV as well as on your website, he then replied it had to do with my credit, ,,,,OK, I purchased a 65″ TV from them for $1250.00, I have a existing FLEX PAY for one of their items now 11/3/2015, which I’m still paying for, and now after they excepted my payment of $162.55 for the first payment, then they decided to change their mind???????
WHAT THE FXXXX?????????????????? is that about, well let me tell you, I have been blessed to have served the public for 50 some odd years, and my top priority is HONESTY, and TRUSTWORTHINESS, so, PLEASE explain to me this sort of BULLXXXXX!!!!!!!!!!!!!!!!!!!!!!!
Now for the over price of this Samsung Galaxy View 18.4, well I will NEVER
PURCHASE ANYTHING FORM HSN EVER, and would like to have ALL FOLKS BOYCOTT THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Until they give me this item for now,,,,,,,,,, FREEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
If this is how HSN does HONEST clients that have paid them over $1500.00, well SCREW THE FXXXX out of them and they will NEVER see a red cent of my money EVER AGAIN!!!!!!!!!!!!!!!!
And their CEO Richard Reitzner, and the founders Bud Paxson, and Roy Speer should be real proud of how to screw their good clients, maybe they are along with Bernie Merdoulft, or at least the 1% club of FXXXX the little guy!!!!!!!!!!!!!!!!!!!!!!!!!
DAV
MILWAUKEE, WISCONSIN
I am returning this item ? (Nikki Poulos) because I DID NOT ORDER IT. What I was supposed to receive in my order of G by Giuliana Lightweight Ultra Luxe Cotton Cardigans were the colors Black, Navy & Sand, all in XL. I received the Navy & Sand but NOT the Black, all in XL. The shipping label clearly shows that the Black was supposed to be delivered. In contacting HSN customer service on Wednesday, October 7, 2015, and speaking with two supervisors (the first one was NOT helpful at all, and the second one, Ashley, who WAS helpful said that she would be on the lookout to see if one is returned) I found out that the Black cardigan is now SOLD OUT. It was NOT sold out at the time I ordered it, nor when it was shipped and confirmation of the shipping date of 10/3/15, validates this. The cellophane packaging that the Nikki Poulos came in lists an item # 413 392 for a G by Giuliana Lightweight Ultra Luxe Cotton Cardigan. So, clearly, someone received MY Cardigan, for which there will be no record of it on their shipping label, and no doubt, since there is no record of the item being shipped to them, they will probably just keep it. I am upset that I have to go through all this trouble of having to write an explanation for something I am not responsible for and had to make sure that the shipping charges, visa credit, etc. are being credited to my Visa. I also had to make three phone calls, to make sure that everything was going to be taken care of properly. I could have kept the Nikki Poulos clothing item since there was no record of it being shipped to ME on the shipping label, but I believe in Karma, so I am returning it.
I asked if someone could have cross referenced the shipping date of 10/3/15 for any item of Nikki Poulos that was shipped on that date to customers and probably my cardigan could have been found, (contained in a cellophane bag with the NP item # on it) but no one offered any assistance in this regard. It was just “I’m sorry” or terminating the conversation by saying, “Is there anything else I can do for you” which means “end of conversation.”
I am a loyal customer and have spent and do spend a lot of money at HSN, while also shopping at QVC and Evine Live. I realize that people do make mistakes, but when no one has offered to locate my cardigan, has made me do all the paperwork and troubleshooting, in addition to taking it back to the post office or extended any customer good will, it has made me question your quality control. I ordered three more of THESE cardigans because I like them so much, but it is not my fault that my ORDER was sent to SOMEONE ELSE. I will be surprised to see if anyone contacts customer service to say that they received something that they didn’t order.
In a nutshell, I shouldn’t, as a customer, have to troubleshoot correcting a situation that I am not responsible for. And since the item is NOW SOLD OUT, I feel that HSN should accept responsibility to have done more on my behalf.
Let’s give the customers better customer service by making them #1 like it used to be before corporations became PEOPLE.
Hsn has it bad. I ordered a iPhone 6 plus from them 4 easy flexpays first payment of 391. Using my address and credit card number. They totally rip me off. Took my money out of my account. Did not send the iPhone. When i called to track the package they told me i had a block on my account. So i was referred to the fraud department. I spoke to 3 full grown dummies. They told me my account was blocked due to my address. I then explain to them that i’ve been living here since 2013 i own this home. They then released the block. So now im here waiting to be refunded. Which is bullXXXXX. Im reporting them to the bbb. For fraud! You dont take people money and don’t send out the iteam they ordered. ….worse mess i’ve ever experienced. I want my money back! 391!
The biggest shcker is that I consider Shhark are dumping a cheaper model of the steam mop onto the Australian market moderately than the Professional version.
don’t buy anything from this lousy company. the reason why you don’t know what you are getting after your stupid flex payments. because there is no customer service at their 800 number nor by writing to the ceo. because you will not get a reply…. I was on the phone for over 15 minutes with an idiot named valirie and she could all of a sudden not pull any information about me period. I told this idiot well I have not changed anything. then she said well let me pull you up by name. kept asking repeatedly what my address over and over.why is she on the phone dealing with customers. I guess to run off the business they could have had. she wasn’t worried that now I have a piece of $80.00 of crap that I still owe another payment on but hey it’s not working. she said sorry it’s been over 30 days too bad… thanks for calling and hsn doing nothing but taking your hard earned money. 817 797 ****
Hello. I am interested in applying for employment with your company. During the online application process I received a system error message telling me to contact the Hr dept so can you please direct this email to the correct person so I can get this application submitted. I can be reached at 513620****
Thanks your future employee,
Katrina North
There is an area, the footer at the main page that gives you the option to check out the careers. Here’s what to look for at the footer of the page:
GET TO KNOW US
About HSNCareers,Affiliate Program,AMERICAN DREAMS:
Submit Your Idea,Show Hosts, HSN Cares
I have had same problem with them thieves and they should not be on TV Bought a 89.00 dollar paid of boots on easy pay last July 2014 have paid for almost 2 pairs with they lousy bookkeeping and every rep has a different reason..no one makes sense I have proof we over paid them. they are thieves. We have all the payments and they bill you late fees and all kinds of fees stay clear them I have proof in my records we overpaid them and they still insisted on this last big payment
I purchased a Univision tablet as a gift for for a niece. Approximately two weeks after she received it, it no longer worked. Also, it was always slow and would suddenly blip and she would have to start all over again. I felt terrible about it!!bbit turned out to be junk, basically!
I contacted customer service and spoke with “Sharla” (unknown spelling). She was extremely nice and understood my frustration. She apparently had not heard of problems with the product, and offered me the choice of either ordering a new one of the same product or returning the one I bought for my full refund, or credit for another product. I asked her for the second option, complete return, and I would check the reviews of the product, if I decided to exchange I would call back. She handled this without problem. It was great to feel like the customer care wanted to help, and were not trying to place blame on us or give me the runaround, She actually was all about customer service!!
After checking the reviews, I’m happy that I chose to return the item! Reviews on the 1-5 star rating system on this tablet had the highest amount (51) at one star! After seeing that, I knew I did not want the hassles that would most likely arrive with this product. I don’t know why HSN bothers to sell inferior products! It must be a dent in sales. As a customer, I count on you, HSN, to sell products that have a good quality and will not be one hassle after the next. I understand that HSN may not have known, but feel you should be checking these out for your customers sake. We don’t need the headache either!!
I am very happy to have spoken with “Sharla”. who was interested in helping me and making sure that a return customer is satisfied. I hope that the others who will receive and handle the return will complete my request in a timely manner and without any problems! To the HSN Corporate, I hope you are reading, please train your customer service people to be more lender friendly, understanding and helpful. The merchandise is defective, which is hard enough, but I can assure you that if I had the same problems with customer service that I am reading here, I would be even more frustrated, and probably NOT continue as a customer.
Better yet, maybe Sharla should train them in empathy!
Understand, this letter was going to be a thank you for great customer service, but now that I’ve read the other letters I am praying the rest of our experience will also go well!! But this note was to let you know of a job well done. I know sometimes it is hard to get the thank yous for good work, and I think she deserves it. I like to thank people when they handle things professionally, timely and politely. If possible, I would like an email from someone in HSN so I know this isn’t just sent to oblivion! Obviously I feel she deserves a “good job” from her employer. And before you ask, no relation, never met before or ever wil! Strictly a thank you, it’s nice to see people do their job correctly, and care about this misfortune the defective item brought to the customer.
I just wonder how this business stays a float. they don’t care a thing about their customers period. don’t call the executive offices because all you will get is the runaround from some idiot woman named Danielle….. I spoke with her today(7/27)she did not want to listen to what I was trying to say just wanted to run her mouth and talk all over me would not let me say what I had to say. she kept saying let me transfer you to some lower level idiot in customer service… that’s not very intelligent if you tell them you are not going to buy a damn thing form them again but not let us handle this quickly and promptly by one of our executive persons no lets send it down to the lowest level where no cares about you period. then she just transferred me without telling me and taht’s bad but I guess her job is secure until hsn goes out of business. what’s she going to do then cry like a 2nd grader. 817 797 ****… I will never buy a damn thing again why should I?
My mother recently purchased a wig from your company and promptly returned the wig once it arrived. She purchased the wig on your five easy payment plan and apparently her first installment was immediately charged against a credit card. When the wig was returned, HSN did not return that first installment to the credit card. When my mother inquired about the return, she was told that HSN does not return that payment to the credit card, but keeps it as a cash credit. When told this money would never be returned to the credit card, she was pushed to purchase necklaces with the credit or lose the money. Now, the credit card she didn’t know she signed up for is adding penalties and fees when it should have been paid off. This is truly a disgusting business practice and it is my full intent to submit this to the California Attorney General’s Office (where I once worked). I have no intention of allowing HSN to take advantage of my elderly mother on a fixed income. I would appreciate a prompt response and resolution.
Edward Thayer
On behalf of:
Janet Halstead
I have just sent my last payment to HSN and requested that my account be closed and I will never again do business with your company. I have been the victim of what appears to be a bait and switch type of accounting at HSN. I called customer service to inquire what my payment was and I sent that payment in. When I received my next statement the amount I was told to sent in was incorrect and I received a service charge. Again I called customer service and was told to remit a certain amount and again it was incorrect and another service charge was added. My final call was to close my account and get “another final” amount and to my dismay once again I received my statement and the amount has again changed. And each time I notice more charges are added. For a company that proclaims to care about their customers I find it hypocritical that you operate this kind of accounting practices. I have absolutely no regrets about closing my account with HSN.
In 2012 I purchased a heavy duty Wolfgang Puck 700 Watt Commercially Rated Stand Mixer. The first time I used it some oil like substance had drained into the stainless bowl. I thought nothing of it, cleaned it and used it one time. The next year the oil in the bowl was more, cleaned it and used it one tme again. This year when I went to use the mixer, so much oil had drained from the motor above into the the bowl that the mixer couldn’t be used without the motor draining oil into the food in the bowl. This mixer was used one tme in 2012, and one tme in 2013. The motor was leaking when I received the mixer. When HSN Customer Service was called they took no responsibility for assistance in repair of this expensive mixer. They were not interested in my problem whatsoever. Wolfgang Puck should be ashamed for selling this defective product with his name on it, and HSN should be embarrassed his products are not of good quality! I will never buy a Wolfgang Puck product from HSN again. It seems HSN’s goal is to sell the product, take the money and their part of the transaction is then complete, never to worry about it again. Beware, this could happen to you as well.
Customer for a very long time. I ordered a$679.95 IPad Air 32GB, item 399486001. This was a surprise Christmas gift for my husband. 3 days before Christmas HSN left a message on the phone that they might have shipped a 16GB unit instead of the one ordered. Guess who received the message? If it had been a $12.95 screwdriver it would have been a bad way to ruin a surprise but for a $679.95 investment it was a major mistake on your part. You have private email addresses, why not communicate through them? Why not ask for a return call from the person doing the ordering? No way to handle customer service. Also, I asked for the correct one to be sent overnight delivery and this was not considered by the CSR. Other mail order companies would have sent the correct one with the return information for the wrong one. After all, this was YOUR mistake, not mine. You have it charged to me, if I don’t return it you do not lose anything, I end up paying for two units. At least that way he would have had his correct gift and not wsomething he could not use because it has to be returned. I am considering returning the unit, the price is really too high, and I am sure it will be a very long time before I even consider ordering from you again, if ever. I believe that you will never pass this poor service, sending the wrong item, or the very bad customer service phone call occurance to Mindy Grossman or Rob Solomon. Or if you do, that they will even care but there are too many other places to buy for inconsiderate things like this to happen. Maybe you don’t want my business but if you check records you can see I have contributed a lot to someone’s salary over the years.
I was SO SHOCKED!!!!!!
When today I found out your com. Charges 15.00 to make payment on phone.
That is a shame on your com.
I called my Bank and they say NO we do not charge that.
I am house bound and have shoppes HSN for MENY YEARS.
I’m disgusted to say the least, that a large company such as this one, would do such a thing.
I will be paying off my account and WILL NOT BE SHOPPING WITH YOU ANY LONGER.
How sad are you !
ACCOUNT NO# 5780-9795-8200-9270. Put hold on this account as I will be paying it off, never to shop with you again.
Will be posting this problem via all poultice Internet sites.
MAY GOD FORGIVE THIS COM.
And your making lots of money this season.
Marry Christmass.
There are other methods to pay your bill–via the Internet, direct payment from your checking acct, mailing a check, etc. P.S.-might want to brush up on your spelling. Putting your acct.# on the Web where everyone can see it wasn’t a bright idea either; don’t complain if you find out people have been ordering things in your name since passwords aren’t difficult to crack. Try to drag yourself into the 21st century….
I WAS NOT PLEASED, VERY DIS-SATISFIED WITH THE EXPLANATION OR LACK OF EXPLANATION TO THE FLEX PAY PROGRAM I ORDERED A ITEM THAT I NEVER OPENED BUT PAID OFF USING MY CREDIT CARD TO FIND OUT THAT EVERY MONTH I WAS STILL BEING CHARGED SO I WOULD HAVE TO PAY DOUBLE THE AMOUNT OF THE ORIGINAL COST. THIS WAS NEVER EXPLAINED WHEN THE PRODUCT WAS ORDERED HAD I KNOWN I WOULD NOT HAVE USED THE FLEX PAY. I WILL BE SENDING PRODUCT BACK AND HAVE TO PAY S&H TO DO SO ONCE THIS HAS BEEN RECEIVED I WILL BE CLOSING THIS ACCOUNT AS WELL AS DELETING THE CHANNEL THAT THE SHOW COMES ON IN MY AREA. HSN WILL NEVER GET A RECOMMENDATION TO PURCHASE ANYTHING FROM ME
Dear HSN,
I am very unhappy with the service I received from your company. I called concerning a bill that I received. I was being billed by the credit card company and also having payments taken from my debit card. No one was able to explain the problem to me. I finally called Hsn store and was given a complete break down of my bill It seems that that part of my bill was put on my debit card and part was put on my hsn card. When I asked to pay my bill I was told that the late charges for one month only would be taken off. I explained the problem and informed the customer service rep of all the problems I was having with this account. The Hsn store had my bill paid in full except for a 25.99 bill due in december. The credit card had me billed for 269.75. I spoke to a customer service rep named ROB in Number A672375. I was talking to him at 12:35 pm on 11/19/2014. I do not think he gave me the correction information as far as his name or his number. He informed me that he was a supervisor and that there was no one else that I could speak to concerning the billing. I asked if he had a supervisor and he informed mye that his manager does not speck to custoers. I am hopeing that I can get some assistance with this problem. I will pay the amout given today. I will do this to let the company know that I am a person with intregrity and like to be treated with respect. I am not a theif. I pay my bills and should not be charged because the store and the credit card company can not look at each other payment information.
Thank you in advance for your assistance in this matte
I was shopping at your hsn outlet on Starkey in Clearwater and i felt like something But my hand in the rack and when i left my hand swelled up my skin was pealing off and when i took off my clothes when i got home i had the same on my inner thigh and my shoulder. I shook my clothes out and three were these tiny brown spiders. So I’m kinda scared if you could contact me at 727-902-XXXXX our appreciate that. Thanks
HSN lost me as a customer today.
I returned some items and apparently they misplaced them, because they said I sent them back after the 30-day return deadline.
I have returned a number of items in the past and I return them the same day – same week at the latest – after I receive them, so I’m certain I did not miss the deadline.
What did they do? Sent the items back to me with a hand written label and non-system generated return doXXXXent.
Burden of proof on me? I doubt it. I will cheerfully donate the items to Goodwill and NEVER, EVER purchase another single item from them as long as I live.
HSN: take a page from Nortdstrom or QVC: Screw up people’s returns and risk losing thousands of dollars in annual business as you just did with me.\
SGR
Consumers beware of hsn flexpay they run a credit check on you without your permission and they do not tell you about as there on representative of the company stated we do not disclose that to customers because we are afraid that they would give a negative image to our customers , so I guess would rather be. deceitful as for me I will never do business with this company ever again . I have tried to reach , , Mindy Gossman she will not accept any phone calls . Now I wonder if she actually read this I hope she does
The worst Customer Service, they do not have the knowledge to correct a mistake that they make, i placed a order using a P O Box, when i looked on line to track it, it is going to a different P O box that i removed from the system back in February, it not even listed in my address book, so i dont know where they got that address. I Phone them to tell them they were shipping it to the wrong address, the customer service rep accused me of typing the wrong address, i informed the customer service rep that i’m looking at the order receipt with the correct shipping address, Kathy inform me that it was impossible, started repeating no several times, i informed kathy i could fax her proof she told me it wouldnt do any good for me to fax the proof because it would be a waste of my time, they would just file it away, i ‘m done with HSN and their RUDE CUSTOMER SERVICE REPS. All they had to do was a intercept per UPS, they would even do that. i’m done, they have just lost a good customer.
I ordered two rugs from HSN, they weren’t the color that appeared in the photo on line. I sent them back only to find out that I had to eat the return shipping price $29 dollars. What is that I just gave away $29 dollars with nothing to show for it. I don’t have money to give away. Now that I know I will have to procure the cost of any item I chose to send back I won’t be taking the risk of the product not being what I like or can use. Also they are not validating the people/company and/or products being sold. My spin mop broke and I was referred to the outsourced company; like an earlier customer stated, their customer service rep couldn’t even speak English well which makes conversations difficult. I’m getting so disappointed with HSN, there is NO support from them. I mean when I work with Amazon, they fight for me. I haven’t gotten any support from HSN, even when I had trouble with my lap top I got from them. I had to do all the leg work to get the answers I needed. They were no help. One or two incidents can be over looked but to constantly be disappointed is unacceptable.
Very very long story. Purchased Tracfone from HSN. Found there were already three Wi-Fi networks set up on the phone. Over a few months, phone worked less and less. Spent hours upon hours with their reps who can’t speak clear English and sometimes can’t even understand it. Finally got a replacement phone from Tracfone, after many frustrating and lengthy phone conversations. The replacement phone also has two Wi-Fi networks already set up. Took this up with Tracfone customer service and was told that they only send refurbished phones as replacements. So, HSN sold me a refurbished phone as a new phone (proof is that the Wi-Fi networks hadn’t been taken off it when it was “refurbished” and I also got a second refurbished phone!! This is outrageous. This company should be boycotted.
HSN selling defective products and knows it. The product I purchased should not benon-working within less than 1 year. however, HSN still stands by over 1 year so cannot give refund or credit.
NO MORE HSN FOR ME.
Wow! I know someone who wants to get a job there and applied. I hope they are not that same kind of employer. Too bad ya can’t interview current and past employees before accepting an offer (or even before applying).
First of April I walked into the Brandon HSN Outlet location location as I have frequently done for the past decade. On this occasion I spotted a Clever Carriage bag took a number and waited to be shown the bag. Roberta showed me the bag and I asked about price and inclusion in the days sale. She advised me it was luggage and not included in current sale. I returned the next week durlng the 80% off All luggage sale and was told it was a purse … the tag clearly stated
weekender bag …cant have this both-ways not a happy customer during customer appreciation month. Joe Majer dosen\t return calls
I wrote a complaint to HSN. Did I get any results? No. They say share your complaint with others to get more attention, ok I can do that. HSN went from a great place to shop until they were sold to Univision. Univision and HSN previous owners has ran HSN in to the ground. They used to give customer service support not any more. It’s all about the profit. Increasing prices, pushing cheaper products and not backing their products is what HSN is all about.
HSN does not care about their customers only want your money. I have been purchasing from them for twenty years. I burned my face off to the point of bleeding (and have pictures to prove it) using Serious Skin Care Liquid Laser. I emailed Customer Service and they said gee sorry we will pay return postage. I have holes all over my face and they will pay for return postage!! What an outrage! I complained of a little problem at Kohl’s and Corporate called me the next day to get the exact information and then compensated me more than what was needed. Hello Kohl’s good bye HSN with their no customer service with a stop over to an attorney with the picture of my face.
I had the same experience when I called in the first time, they don’t give a damn
I purchased a Jazz notebook that was bad. I sent it back by UPS. HSN didn’t receive it back and UPS says they don’t have it. Now I’m being forced to pay for something I don’t have. One of your reps last month said he could knock off two payments for me and that didn’t go through either I will never purchase another item from you, or have a good thing to say about HSN or UPS.
HSN Customer Service Rude Unapologetic And Unsympathetic I am a Victim of Credit Card Fraud / Identity Theft almost all of the Purchases are from HSN and the so called Supervisor of Customer Care was an Ass to say it best And then as if I wasn’t Pissed already She didn’t Provide any solutions to My Problem Nor did she care ! I will Make it My Business To Make sure Everyone Know How I was Treated and start a boycott or Something (yeah it sounds Far fetched) But this is ridiculous especially when the Bank said all they needed to do was Cancell the Transactions