Houston’s Restaurant was founded in Nashville, Tennessee, in 1976 by current CEO George Biel and two partners. Over the years, Biel’s partners sold their interests in the company back to Biel.
The corporate company, Hillstone Restaurant Group, was founded in 1976 and owns the following restaurants: Gulfstream, Bandera, Rutherford Grill, Palm Beach Grill, Cherry Creek Grill, Los Altos Grill, Woodmont Grill, R+D, Hillstone, Honor Bar, South Beverly Grill, East Hampton Grill, White House Tavern, and Houston’s. 
As of 2017, Houston’s Restaurant has 51 locations in 13 states. Houston’s Restaurant is a casual American food type restaurant, whose specialty is steaks and seafood.
Since 2009, the company has been changing the name of some locations to the corporate name of Hillstone. The company has provided no explanation for this, however, there has been speculation that the change was made to avoid federal menu-labeling requirements on menus for restaurants with 20 locations or more as a part of the Affordable Care Act, otherwise known as Obama Care. 
Houston Restaurant Week is designed to help local foodbanks. Houston’s Restaurants, “Take Out and Do Good” will offer take out and delivery meals August 1st, 2021 through September 6th, 2021. One dollar from each meal order wil be donated to various food banks in the greater Houston, Texas, area.
Company headquarters are now located in Beverly Hills, California. 
My friend and I had reservations for dinner at Hillstone on September 30, 2021 at the Biltmore location as we have many times before. We had a glass of wine each, an appetizer, entree and dessert. At the end of our meal, a tall women approached our table and coolybsays that we need to leave as there is another reservation waiting for our table! She said we could continue our conversation in the bar! Really? Guess this restaurant does not value repeat, faithful clientele!
Why did I not hear from you
I ask you to please return the tiesteaksaladin Memphis. Six of us eat there twice a month for that salad only. The chicken ruins the salad. Tell me why yo have stopped it and please return please send me an email
Good Afternoon, I have been a customer of Houston’s Memphis for over 30 years although I have not been able to eat there as often as I like because of Covid. I simply don’t understand why the Chicken Tenders, one of the resturants favorite items, have been taken off the menu . I know they have not been on the menu for sometime but were still available for those of us who love them , also a favorite was the Club Salad.. I know I am not the only customer who loved this item. Please explain why an item that is so popular is not available? thank you for your time.
I have eaten at Houston restaurants for over 25 years and i’ve enjoyed meals nationwide.
Now, let’s discuss what happen in Memphis on November 17th late evening. My experience was absolutely devastating with how the manager and host treared minorities in the restaurant, I am Caucasian. I noticed how blacks waited for hours while whites were being seated constantly.
The lobby was left with only minorities waiting to be seated, so embarrassing for hours.
Management in the pass in memphis was very professional and not bias, the host seem to have gotten a kick out the situation that she controlled, smiling and dancing.
Houstons is such a wonderful place to dine and I would hate for the company to become involved in this type if behavior.
Thank you, for your time.
The clientele at the Memphis restaurant has changed! The customers are 70% black. I am black and each time that I have attempted to do business with this location the staff always does something to discourage me from eating there. Excuses on why I cannot receive satisfactory service range from “cannot take phone orders” to “must make reservations” to “reservations must be made an hour in advance” to “cannot seat you until all parties arrive”, to “cannot serve you on the patio” to cannot seat you for hours. After staying away from the restaurant for a year, a friend who loves the food there offered to meet me and my mom there to celebrate my birthday today, 10/7/2021. I thought perhaps since it was an early dinner at 4:30 pm we should have a better experience. Boy was I wrong! I tried ordering a “basket of cheese toast” with my meal, but the server informed me that I would receive two pieces with my Emerald Kale salad. She asked if I wanted to order more above what I was already getting. I said no, the two would be sufficient. Hearing that two pieces would come with the salad, my friend decided to order the same thing. When our checks came, there was a $5.00 charge on her check and $5.00 on mine for the two pieces of toast that we each received. $10.00 for the 4 pieces of toast that our server told us came free with the salads! My friend questioned the server, so she (the server) sent the manager over. My friend asked me to share our conversation with the server about our order with the manager, which I did. The manager stated that they stopped serving cheese toast with the salads a “long, long, long time ago”. My friend informed him that this was not true because she and her husband frequented the restaurant and have received the pieces with their salads and even other entrees. As I observed the dialogue taking place between the manager and my friend, I could clearly see the manager dug in on his stance! He was clearly adamant that we were going to pay for the toast regardless to what our server told us. The server was no where to be found during the managers visit. I interrupted the dialog and asked the manager if he was basically saying that there was nothing that he could do to remove the charge. He said no, there was nothing that he could do. I asked him to remove the $5.00 charge from my friends check and place it on mine. I paid for my meal and my mom’s for a total check of $105, which included the $5.00 for the toast for my friend. I usually leave a 20% tip because I know that frontline employees, especially waitresses have been hit pretty hard during the pandemic. I am not sure who to blame for the server losing her tip, the idiot parading as a manager or the server who could very well not have received proper training from the idiot. Either way, a fast food restaurant would have done better for customer service and customer retention. I sensed it a long time ago that the Houston’s location in Memphis does not value black or African American customers. The reactions, demeanor, and attitude of the staff to our visits is that of resentment. I had shared my experiences and feelings about it with my friend in the past, but she didn’t believe me. She simply thought that everyone was being treated the same at Houston’s. Today, she finally got it! In addition to the embarrassment, she said that never had she been treated that way by any manager of a restaurant. And no less over a $5 charge for a couple of pieces of cheese toast. But I understand that it was not about the cheese toast, but more about the color of our skin!
THE PASEADENA LOCATION HAD HORRIBLE SERVICE E WAITED 2 HOURS, WERE INSULTED….ETC. WE WILL NEVER RETURN BACK.
To whom it may concern: I have been eating at Houston’s New Orleans for 20 plus years. With my husband for dates, family and friends to celebrate,with co workers, also large parties for my businesses. One of myself and my guest favorite menu items has always been the smoked salmon. But we have always requested it to be put on the grill. Request always granted!! However my last to visit I was told it couldn’t be put on the grill. The first time they came back and told me the chef agreed to do so. Perfect me and hubby had a great date night. Last week me and a girl friend went in specifically for the smoked /grilled salmon. And not only were we told it could not be put on the grill no one could give a explanation of why. The manager Ralf told us he has been there for 4 months and no one had had it that way and was very rude about it. Even at the point we chose not to dine there because we came there for the smoked salmon. We had not been offered anything but a fine with us attitude. Since I was offered my salmon the way I prefer it the first time but treated rudely the second time with no explanation other than the executive chef does not want to do it makes me think they can do what they want. I as a long time customer feel it’s my RIGHT to have my food the way I like. I have had my smoked salmon put on the grill for many years. I would love to know a reasonable explanation for this!!!! And to be treated the way I was. Me my friends,family and.buisness associates will never go there again.,.,,,
I understand that this may be overkill but here goes I am turning 69 on June 30, 2021 and I live in the Bay Area.
It has always been my goal to have dinner at the Los Altos Grill in Los Altos California which is part of your group but I am slightly frustrated because apparently I can only get a reservation for four people at 5:15 in the evening and ideally want To dine with three other people I total of four at 6:30 in the evening so why not try this. I have always been impressed by the quality restaurants that are operated by your company. I am hoping you can help me out my phone number is area code 925 998-XXXX. Thank you believe me I will express my appreciation to your staff and to the company.