The Home Depot was founded in 1979 by Bernard Marcus, Arthur Blank, Ron Brill, and Pat Farrah in Atlanta, Georgia. They had the goal to build home-improvement warehouses that were bigger than any of their competitors.
The first two stores in the greater Atlanta, Georgia, area were leased from J.C. Penny.
The company became popular and quickly began opening new stores. In the first ten years of business, the company opened 100 new stores.
Home Depot went public on the NASDAQ in 1981 an on the New York Stock exchange in 1984.
By 1989, Home Depot had become the largest home improvement store in the US, surpassing their competitor, Lowes.
In 1994 Home Depot expanded to Canada, and in 2001 to Mexico. 
In 2006, the company began testing fueling stations and car washes at some of their locations in Tennessee and Georgia.
The downturn in the housing market in 2008-2009 caused the company to close 54 low performing stores nationwide, as well as laying off several thousand associates. Also, most of the big box stores in China were forced to close, however, smaller, specialty type Home Depot stores in China remain open.
In December of 2009, former US President Barack Obama held a meeting to discuss the economic impact of energy-saving home retrofits with labor, manufacturing, and small business leaders at a Northern Virginia Home Depot store in Alexandria, Virginia.
The Home Depot has more than 2,250 stores in all 50 states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, Guam, Canada, and Mexico. Previous ventures into China and South America proved unsuccessful.
Home Depot is the largest home improvement retailer in the United States, with more than 2,274 locations. It is listed as is #106 on the Fortune Global 500, is part of the S&P 500, has 406,000 employees worldwide, and had $88.5 billion in revenue in 2016.
The Home Depot Corporate Office is located in Atlanta, Georgia.
The Home Depot
The Home Depot was founded in 1979 by Bernard Marcus, Arthur Blank, Ron Brill, and Pat Farrah in Atlanta, Georgia. They had the goal to build home-improvement warehouses that were bigger than any of their competitors.
The first two stores in the greater Atlanta, Georgia, area were leased from J.C. Penny.
History
The company became popular and quickly began opening new stores. In the first ten years of business, the company opened 100 new stores.
Home Depot went public on the NASDAQ in 1981 an on the New York Stock exchange in 1984.
By 1989, Home Depot had become the largest home improvement store in the US, surpassing their competitor, Lowes.
In 1994 Home Depot expanded to Canada, and in 2001 to Mexico.
In 2006, the company began testing fueling stations and car washes at some of their locations in Tennessee and Georgia.
The downturn in the housing market in 2008-2009 caused the company to close 54 low performing stores nationwide, as well as laying off several thousand associates. Also, most of the big box stores in China were forced to close, however, smaller, specialty type Home Depot stores in China remain open.
In December of 2009, former US President Barack Obama held a meeting to discuss the economic impact of energy-saving home retrofits with labor, manufacturing, and small business leaders at a Northern Virginia Home Depot store in Alexandria, Virginia.
The Home Depot has more than 2,250 stores in all 50 states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, Guam, Canada, and Mexico. Previous ventures into China and South America proved unsuccessful.
Home Depot is the largest home improvement retailer in the United States, with more than 2,274 locations. It is listed as is #106 on the Fortune Global 500, is part of the S&P 500, has 406,000 employees worldwide, and had $88.5 billion in revenue in 2016.
The Home Depot Corporate Office is located in Atlanta, Georgia.
Today I received written notification my APR was rising on my Home Depot credit card. So, I called the Home Depot service center with some questions. Here is what I was told:
That this is happening to everyone that has a Home Depot credit card.
That your individual credit rating is not factored into the decision of increasing the APR (I have almost a perfect credit score).
That they made this change based on the economy. Now that answer made me kind of giggle because if you look at the Home Depot annual reports over the past 4-5 years their earnings have increased every single year but one. During the Covid 19 lock down, Home Depot’s year over year earnings were astronomical with families focusing on DIY projects for their homes.
I was told that Home Depot would continue to run promotions of no interest if paid in six months up to 24 months depending on the amount spent. That $300 would be the lowest amount included in any promotion.
So, what did I hear through all of this. I heard shop at Lowes for anything under 300.00 because they value you and your purchases. Home Depot does not. I heard pay cash at Home Depot if you must shop there for items under 300.00 Moreover, I heard if it is a big-ticket item you are buying, then maybe- just maybe consider Home Depot for their promotions.
I now believe Home Depot’s Mission Statement and Core Values are in DIRECT CONFLICT with this decision. Furthermore, I believe serving shareholders should move to the #1 spot of their Mission Statement and serving customers should move to last place – just my opinion. Disillusioned, disheartened, disappointed, dissatisfied Colorado customer.
My name is Shannon Mangat and My Husband’s name is Gurvinder Mangat. We placed an order (H1528-202767), in store number 1528, on May 14th for a refrigerator for our medical office. It was supposed to be delivered by the next week but was not delivered on the date that was given. When an inquiry was made we were told that it was attempted to be delivered but no one was at the office space. This was not true as we waited all day at the office on the day of delivery. They were trying to reschedule the delivery for almost 2 weeks later, which would be after our opening date. We told them that this was unacceptable as we had vaccines to be refrigerated and cancelled our order. We were called regarding the refund and told to bring our card that was used back into the store for the refund to be completed. When at the store we were told that it looked as if the refund had already been submitted and that it should show up in at least 7 days on our credit card. A couple of weeks went by with no refund to our card so we returned to the store. We were then told that the refund was never placed on our card but that a physical check had been mailed to our billing address. After waiting weeks again with no check delivered, we went back to the store. They told us they would be in touch with the corporate office and be in touch. Again, no one called us so we called the store and asked to speak with a manager. Bert, the assistant manager, stated that he spoke with corporate and because the check had not been cashed that they had stopped payment on that check and reissued a new one, he also verified that the address was correct. We were told that it would be arriving in 7-10 days and if it were not there to follow up. Yet again, we did not receive the check, so we went back to the store. Bert was contacted by customer service. He told us that there was nothing else for him to do and gave us corporates number. We also learned that the refund had been processed incorrectly as we had used roughly $300 store credit and placed the remaining approximate $500 on our business credit card and it should not have all been issued in a check form. The next day I called the number that was given to us by Bert. I was yelled at and told that they do not “deal” with customers only stores and hung up on. I called back and was given another number for customer relations. I spent one hour getting transferred repeatedly only to be told to wait until 7/26 and call back if no check had arrived. I was also told that the store manager should be handling this matter and not having customers calling them. On 7/27 I called the number again, as we still have not received the refund, and was yet again transferred multiple times only to hung up on after being on the phone for over 45 minutes. I then called the store and spoke again to Bert who told me he had no control over the issue. I have spoken to him multiple times and he is always extremely rude. He said he would call corporate again and call me back. Upon return of his call, he requested my home address to send another check. I told him this was absolutely unacceptable as the other two checks never arrived and I was not going through this again and just wanted my money back. He then hung up on me. This is completely ridiculous. This is not how you treat your customers. Now I still don’t have my refund and apparently no one is going to try to fix it. We have always been frequent Home Depot customers even have a credit card, but will not be purchasing anything else from your stores.
Home Depot should be ashamed of hiring such a “manager” that does not have control over anything nor does he have the basic skills to know how to talk to a customer. He is rude and condescending. When we asked Bret to tell us who is above him, he repeatedly refused to answer, after several demands by us he finally gave a name of Dave Lataille, when we asked him to give us a number he once again flat out hung up on us. Home Depot should also be ashamed of hiring such a rude and dysfunctional customer relations department, that transfers the customer’s call until corporate hangs up on them. What is the point of having a customer relations department when they refuse to help a customer get their refund? We have been pushed around and lied to for nearly 3 months. My husband is a physician, and I am a Nurse Practitioner, we have had to block off our office schedule just to make these hour long phone calls, only to know we have wasted countless hours and still don’t have our money.
We are making an urgent request to Home Depot corporate to have someone resolve this issue once and for all. We as customers deserve our own money back. In desperation, we are e-mailing any home depot email we can find and faxing to any home depot fax number we can find, we are hoping someone will send this letter to someone higher up the ladder that can take care of this issue.
I purchased a new frig from HD it worked for 24 hours,they sent a guy out ,but it had a faulty motor from the factory.HD wont even return my calls,this is nuts!Please contact me ASAP!It was a $1500 unit!This from the store in Foley,Alabama,most need to be fired!
We having been purchasing items from Home Depot for over 30 years, now we will not ask for delivery from them again. Our last order was for Samsung set (washer-dryer) the delivery team wanted more money , one guy complained the whole time (loudly) and left us with a leak. We reported the issues while it was happening. It took from 2:30-8:30 to get everything finished. Big long drawn out day with promises to refund 5% back to us. Where is the refund, you charged the whole amount to my credit card. You could have refunded me the same day. Is this how you treat good customers
I applied for and got a temporary position with your company, in Kingman, AZ. and believe you really need to train your supervisors better. I was told I would be working from 9:30 pm to 5:30 am and was given a paper schedule. I arrived for work at 9:10 pm the first two nights and was told on my third night, I was late as I was supposed to start at 9:00 pm. Because I didn’t look at the schedule and went by what I was told, I apologized for the mistake and went about my duties on my third working night. I was sensing hostility from the supervisor, as she was pretty rude in how she was speaking to me. Wednesday, my third night working, I neglected to punch out for lunch, I wasn’t aware I was required to do that. The training videos were not made available to me until the following week, at which time the supervisor told me she didn’t think this was going to work out. I was told to watch some videos for two hours and then just go home. The next night she told me, again, about this not working out, and it was because of my being late and not punching out for lunch. I was then told to watch the rest of the videos and go home. Wednesday, week 2 I arrived at work and was told I was no longer needed. I attempted to contact the supervisor before coming in to work to see if I was even supposed to come in, because I wasn’t sure what the phrase “I don’t know if this is going to work out” meant. I was told upon arriving at work I was no longer needed. I’m sure there is a better way to handle this because this supervisor was hostile to me from the beginning. The name of this supervisor is; Shari Souza, I hope she is decent to others that are temp workers. Myself and my family have decided to do our home maintenance shopping at Lowes from now on, even though Lowes is quite a bit farther away. And anytime I am asked about Home Depot, I will not be recommending the company.
applied for and got a temporary position with your company, in Kingman, AZ. and believe you really need to train your supervisors better. I was told I would be working from 9:30
I have an issue regards HOME DEPOT.. Charging credit card before the set delivery is done, per an appliance order.. H.D. charged my account almost 1 month prior to my scheduled delivery.. This is not OK…. Charge the card a few days prior to delivery, & not charging for some 30+ days in advance,us the consumer paying interest on an item we haven’t even received. UnHappy Camper…. Another 10 days & my refridgerator is scheduled to arrive…. I Sure Hope So!
I want to, and hope that, Home Depot will recognize one of its many fine employees that assisted me on several occasions within the past month. His name is Paul, and he works in the Paint Department at the Home Depot in Waynesboro, VA. I took a magazine picture of a kitchen, with appliances that matched my own. The paint, on the wall of the picture, was exactly what I envisioned, as well. However, Paul informed me that the brand shown was not one found in Home Depot, and the color code was not in their computer system. With a smile, and confidence, he said he would match it to the best of his ability. He did a SPLENDID job! It’s PERFECT! Now, fast forward a few more weeks. My old favorite, Olympic deck paint, has been discontinued in a particular hardware store. I was upset, but decided to take it to Home Depot for help. There was Paul, and again with a very big smile, a calm demeanor and alot of enthusiasm (and noting the fact that he recognized me) he said they had the paint, and would try to match the color given the codes on the old can. Once again, he did a SPLENDID JOB! Lately, and for unknown reasons, I have encountered several local hardware stores with very abrasive employees, barking orders to stay back 6 feet. I get it, somewhat, but their attitude from that point on does not change. They just don’t care, they don’t want to listen. Well, Paul and all those at Home Depot in Waynesboro, VA SHOWED they care, and LISTENED. All the way from the Paint Department, to the lovely girl at checkout. KUDOS, A HUGE THANK YOU TO ALL. Oh and Paul? I’ll see you again real soon for another round of paint for more decking!
I purchase a stove . Was delivered on 4/30/2020. Stove was missing a part. Called local Home Depot on 04/30/2020 which took 2 hours to get thru to someone. They told me a GE repair tech would come out . 5/01/2020 GE repair tech comes out and does not have the part. Received the part on 05/07/2020 and it is the wrong part. Called and spoke with manger Brad told him that I got the wrong part and since I called them within the 48 hours of delivery that I want a new stove. Brad told me he called GE and that tech will call me. No call. I am not going to play ping pong with this. I want what I have paid for not a incomplete product.
DO EVER GO TO HOME DEPOT. THEY SUCK
broken washer flex Samsung with extended warrenty. Bought May 18 But now almost 6 weeks there have People coming to fix it but everytime a different story.
Looks like nobody has an Idear whats wrong..The extended warrenty state there give you new if there can’t fix it Right? Wrong There still going to play a game with us.now you don’ even get a call back sad..Guess Court and BBB is better right
My same exprience with othe products. The Warranty is a scam. No wonder Amazon is taking over because that company is for customer satisfaction. No one should have to go threw that.
Sorry.
Been to home depot for cabinets had the installer come to measure he gave the measurements to them and they did not call me to set up an appointment so I went to the store and seen the person and she said she hasn’t forgotten me and that she would call me well it’s been three weeks now and she has not called. So I’m going with Lowell. And I payed 99 dollars to home depot. So when I told Lowell what happened they waived the deposit. This home depot is at shrewsbury Massachusetts. I
I don’t know if they proof read these before they put them on line, or if my first one didn’t go through?? In April I purchased a $300 Echo chain saw from a Home Depot in NY. Between April and October I used it 4 times. I used the pre-mixed gas/oil which comes in a can. I did not mix it myself, because the pre-mixed gas/oil is better for the machine. Well after 4 uses, it died. They said it had to be sent in for repair. I get a response 4 weeks later, where a technician says that I used an improper gas/oil mixture which caused the malfunction. WRONG!! After complaining to their corporate office I get another call a week later with the same response, and they tell me if I want it fixed that it’s going to cost me $461.00 to repair a $300 chain saw! WRONG AGAIN. As a retired State police officer and now a business owner who has been a Home Depot customer for many many years and has spent an enormous amount of money at their stores, I will not spend another penny at any Home Depot store again. I will now be a Lowes customer for personal and business purchases. I will letting a whole lot of people know of the way they treat their customers. Needless to say I am extremely disappointed and frustrated with how they handled this.
This is so typical of Home Depot….so my story with a echo edger. Telling me I did put the right gas oil mixture…..really! You think I haven’t been doing this for 20+ years. AHHHH
13 windows ordered in July (10911583) and 2 patio doors ordered in Aug (10919913). Installation of 12 windows and 2 patio doors happened in 10/4-5. The 13th window was not installed, apparently measured wrong and needed to be re-ordered. Also one of the patio doors that was installed is permanently locked. Installers said someone would call me back on when new window will be installed. 2 weeks from the install date passes and no one calls me for an update. I formally submitted a complaint 10/9 to Ahs_info@ homedepot.com and no one calls me back. I then called Home Depot multiple times and no one could get me an eta. They just give excuses like Diane Moody, the original manager, left the company or the vendor is having issues. Or Customer Service has you call 877-903-3768 or 800-654-0688 which are corporate lines supposed to get things escalated but they just tell you someone will call back and no-one does. In Nov I went back to the Pleasanton, CA store where I order the windows and was told to call Dave Benzo who is the new Install Manager. Dave told me he would take the lead on this but never called me back. Ive texted him on multiple occasions and got no response. Eventually got to a Melisa from Install Services the week of 12/18 who told me the window was in and someone would call be back to schedule the install. No one called me back. 12/2 I call the Install Services and escalated, spoke to a Jared, who tells me the window will be in on 12/12. For the last several weeks Ive been doing Home Depot’s job to track down my remaining window and fix for patio door and its been over 5 months since I ordered and my job is still incomplete. Horrible customer experience, third rate company, not doing business here again and would advise others not to either.
HORRIBLE CUSTOMER SERVICE! Think twice before you ever decide to order online with Home Deposit!!!
Incompetency – the worst customer service – terrible managers
I rented a trailer for 24-hours on Saturday Nov 2nd; provided the appropriate credit card for the deposit of $300.00.
I returned on Sunday Nov 3rd before the 24-hour window expired. Only one lady working the tool rental area and as she said she was also covering for another department having to go back and forth; she was frazzled.
She asked if I was returning the trailer rental which I replied yes. She manipulated within the computer system and handed a print out that reflected another persons name, with a contract total of $45.26. I explained this was not correct and she said, oh, yes it is, the person who checked out the trailer to you yesterday entered it incorrectly and charged you for a lesser trailer not the dump trailer; she stated she had taken the $45.26 out of my $100.00 deposit. I explained with the original signed contract that I had provided a $300.00 deposit. She replied, oh no not really. I said I owed at least $160.00, she said no, he checked you out in the wrong trailer; not to worry, your refund will appear and we only charged you $45.26. I showed her the paperwork and said this person on the form is not me, this is not my paperwork. She said, don’t worry it is your paperwork, he filled out the wrong trailer so that’s why it looks this way.
Friday Nov 8, 2019 I see that Home Depot has not credited my account the $300.00 deposit. I went to the Moreno Valley CA store on Pigeon Pass Rd. Ended up speaking with Allan the tool rental manager. He has zero customer service skills, continuously interrupted me when I was trying to explain that Home Depot owes me my deposit of $300.00; he had the audacity to say it was my fault that I had the wrong paperwork. After 3-interruptions I walked away.
I ended up speaking with Martha, another Home Depot Manager; she at least listened. She manipulated within the system and handed me my paperwork. The top reflected a balance paid of $475.04 and 2-days rental. She said, not to worry its our system, we only really charged you $175.04 for 1-day trailer rental.
I get home and my bank account reflects I have been charged by Home Depot $300.00 and now another $175.04 for a total of $475.04; exactly what the top of the paperwork I was told not to worry about.
I went back to the store and met with Martha again; only this time Allan joined us. He brought me a receipt refunding $196.21 and I said you owe me $300.00 not 196.21. Of course he argued and said no and again said it was my fault that I had the wrong paperwork on Sunday when I returned the trailer. I asked him, whos fault it was on Sunday morning for giving me the wrong paperwork; of course no response so I told him, Home Depot made this mistake not me, but I get to be the party that bares the headache and loss of funds. I told him look, I just want my $300.00 deposit back. He kept saying no, you already got $196.21, it just has not hit your account yet. I said you still owe me $103.79 and he of course said no. I wrote it out for both he and Martha on paper, he inputted data into the computer and said oh, we still owe you $52.12 but after we process within the system it will be more. He ended up refunding $63.98. I said you still owe me $39.81, which he said no we don’t.
I called and spoke with Delaine store manager and she said, oh yes you were here today right? I replied yes I was, twice in fact trying to get my money back that Home Depot owes me. She never once apologized for the inexcusable poor customer service; her tone and demeanor was that of how dare you waste my time; she told me to come purchase goods and she would discount it for me; I wouldn’t understand our system. It’s no wonder customer service is terrible; she sets the example.
What an absolute disaster of managers operating this store; incompetency is an understatement; after 3-trips to get this resolved she says come purchase something and I’ll discount it…….. Are you kidding, I am not giving you another dime.
The correct response customer service from the beginning today would have been to apologize credit my account the $300.00 owed; after my 3rd visit it should have been to refund the entire rental; give all money back. I have to keep going back and calling to get my money back that is mine in the first place.
I feel terrible for the individual “Flavio ……. ” who truly rented the trailer that my trailer rental contract was closed on. Who knows what money disaster they encountered or will encounter. Think Home Depot called to inform them of the mistake on the account?
Home Depot expects you to pay for goods and services; but won’t return your money when they make the mistake. Good luck to those who purchase goods from Home Depot……..stay out of the tool rental AND expect the worst, who cares attitude of customer service from managers.
Craig Menear
CEO Home Depot
Oct. 24, 2019
My wife and I purchased a LG Refrigerator LESS than 2 months ago… over $2000!!! On Sunday night, October 20th we noticed that the temp in the $2000 LG fridge portion was 64 degrees. We lost all of the dairy products. The freezer is fine. Thanks for asking. We called in to the “help” line… (that’s a nightmare unto itself) and were told that the freezer setting of 5 degrees was not low enough; it needed to be set on zero degrees. (to keep the fridge colder? Ok..) We set freezer temp to zero and on October 24th (4 days later) the refrigerator is down to a “frigid” 54 degrees. After contacting the Murrells Inlet SC store, a member of management named Eric ( a very nice gentleman), did send a temporary fridge…You remember the one you used in college? The one that held a 6 pack of beer, a pack of Kraft cheese singles and a Gatoraid? That’s the one they sent. Maybe a bit larger… Just a reminder; this was a $2000 LG Refrigerator purchased at Home Depot. On the 21st of October we were told that on the 28th of October (somewhere between 8 and 5) a technician would come by to take a look at this $2000 LG Refrigerator that will have been inoperable for 8 days at that point. Don’t get me wrong; I’m glad they’re coming, but I’m not sure how I feel about having repair work done on an appliance that’s less than 2 months old… Just a reminder, a $2000 LG Refrigerator, purchased at Home Depot.
Mr. Menear, I don’t know if you’re a married man or not, but put yourself in my position… this inoperable refrigerator ($2000 LG, purchased at Home Depot) is not making my wife very happy. Actually; it not working is now my fault. Because Home Depot and LG are dragging their butts to take care of a customer, I’M NOW CATCHING HELL!!!
Do me a favor, please have someone come pick up this defective product and replace it with (hopefully) a WORKING $2000 LG Refrigerator. I hope I’m not asking to much; after all, it was almost 2 months old.
Thank you,
An angry husband that hasn’t had dairy products in 4 days.
Home Depot no longer interested in serving small consumer they are moving to serve corporate n big builders so they no longer want to serve small mom n pop business or consumer. Horrible horrible customer service. Never by major appliance , HVAC Do Not BUy from them. If you are in AL. Go to mainline co excellent prompt service. Home Depot sucks .
Today 10/19/19 around 11:30 I was at your Van Nuys Home Depot, I was checking out at the garden area, and very disturbed that one of your young female employees was cursing up a storm to another female employee, she was a young girl with light hair, the only cashier, cursing about something to another dark hair girl, I find this very offensive, I’m a manger at a large business, my employees would never lower themselves in that manner, maybe your young employees need to be retrained on how to carry themselves to the customers. I also would like to inform you that this employee was so wound up in her personal life that she didn’t charge me for my full purchase,
—– Forwarded Message —–
From: Jim
Sent: Tuesday, October 8, 2019, 09:06:48 AM EDT
Subject: HOME DEPOT
YOU NEED TO CHANGE YOUR MILITARY DISCOUNT TO 10% OFF THE ENTIRE PURCHASE , NOT JUST UP TO $50 ! LOWES GIVES U 10% OFF THE ENTIRE AMOUNT ! I AM SENDING INFO OUT ON THIS TO OVER 600 DELTA RETIREES (MOST ARE MILITARY VETERANS) I SPENT $3500 ON CARPET AND PADDING AND INSTALLATION YESTERDAY ! I WAS VERY DISAPPOINTED ON MY MILITARY DISCOUNT , TOOK “0” BECAUSE I WOULD ONLY HAVE GOTTEN $5 , TOOK THE PROMO OF $35 ! ALSO I BELONG TO A NEIGHBORHOOD GROUP OF 29 SUBDIVISIONS , ALMOST 3300 RESIDENTS , SENDING THIS OUT TO THEM ALSO AND ADVISING THEM TO SHOP AT LOWES ! DUE TO UNFAIR PRACTICE ON DISCOUNTS TO OUR MILITARY VETERANS ! THAT WAS MY LAST PURCHASE AT HOME DEPOT !
I went on line to your website and found a product ( cub cadet mulcher model CSV 050 ) for 529.00$ buy Connecticut did not have this item . It was available in Fishkill, NY . I went to order it and was told not there . I call “online support ) and miss Michelle told me the price was 599.00$ . Then she looked for the model # and she found 3 – 2 for 529.00 1 for 599.00 . So she over rode the 599.00$ and supposedly she did . When I called on line order to check price they told me it was 599.00 . Why does the online order still say 529.00$ .. Please get back to me ASAP . Thank you
On Friday morning, September 13, 2019 I called the Home Department, located at 75-09 Woodhaven Blvd., Glendale NY, 11385 and spoke to a young man in the Paint Department. I wanted to know if I could come in and have 2 gallons of the Behr Marquee Purple Gladiola paint mixed for me to buy. He informed me that Home Depot no longer mixes paint at the stores that they had stopped doing this 2 or 3 years ago and I had to order it online if I wanted the paint. I thought this was weird because I had 2 gallons of the Behr Marquee paint mixed there for my kitchen not even two years ago but thought they must have stopped doing this.
I became very worried because I had ordered the Behr Premium Plus paint in Hi Gloss Enamel 3 months ago in ultra pure white and it took over 3 months for me to get it in the mail. My son had painted his room in the Bright Bay Blues Base 17/399. He bought 2 gallons and was furious when he realized that he was given Glidden paint because he hates it and it takes 3 coats of paint to paint anything he did not realize why the man at the counter told him not to worry it was put in the wrong paint can and of course he was charged more money. Now when the white enamel paint, which they claimed the store doesn’t sell any more, it arrived damaged and we had to wait another 2 weeks for the paint. He had to wait over two months to finish the room by painting the woodwork with this paint. He painted the blue over two months prior to getting the white paint.
Two months ago I purchased 2 gallons of Echo Lake Aqua Paint in PPG paint in Echo Lake Aqua in semi gloss. I wanted the Splash of Teal in high gloss for trim and shelving. Once again the guy told me he put the Splash of Teal in the wrong can but not to worry he wrote the sale price on the can and I would get that. No I was charged almost $15 more for the paint. I didn’t know what the heck he was talking about. That paint took 3 coats to cover everything and I am talking about covering white and yes it was Glidden paint again. I warned my son never buy Glidden paint because it is like painting with water it is so awful. Two strikes in a row with your paint department.
On September 15th I ordered 2 gallons of Behr Marquee paint in semi gloss in Purple Gladiola for $46.98 a gallon. I was emailed a paid invoice for this paint and it was to be delivered on September 19th. I checked my bank the next day and I had been billed for $102.30 .
I called the 800 number and they told me the paint was cancelled. So on September 23rd I went to the store and took a chance that maybe now I could buy my paint that was cancelled whenever.
At Woodhaven Blvd and much to my surprise the girl there mixed my paint for me. I asked the boy by the register who I had spoken with on the phone if she was mixing paint and he said yes. I asked him why he had told me on the phone the store does not mix paint at that store any longer for the past 2 or 3 years and he would not answer me.
I paid for my paint and other purchases which came to $146.48 and went home.
A few days later a box came in the mail from Home Depot. There were two gallons of Behr Marquee Purple Slipper in the box. Now at no time whatsoever did I ever order any paint of Behr Marquee Purple Slipper I ordered 2 gallons Purple Gladiola and only purple Gladiola on September 15th online. Why would I want this color?
I checked my bank right away and sure enough now there were two charges from HOme Depot. I called the store they said I had to bring it to the store . Do you know how heavy 2 gallons of paint are? I am 78 years old and disabled. I have 13 herniated discs in my back and 3 in my neck. I also have spinal cord compression in my neck mega neurological damage and am in constant and severe pain at all times.
I had to lug that paint down my stoop , put it into my car trunk then take it out of my trunk put it into a cart and bring it to the service desk. Not one person in that store offered to help me with that paint that was in one box and extremely heavy.
I brought the receipt from the paint I had ordered and paid for online for the purple gladiola plus the receipt for the purple gladiola paint I had purchased at the store. Not the cashier but some other girl came over and took over about it. The began yelling at me at the top of her lungs and attracting so much attention from other customers in the area she was embarrassing me and making me feel so ashamed.
All she saw was receipts that paid for 4 gallons of Purple Gladiola paint but one receipt was for Purple Slipper that I did not order. This was not my mistake all I ever ordered was 2 gallons of Purple Gladiola online and nothing more except for one can of 29 ounces oTimeless Blue and two cans of Behr Decorating Wax. I also have two wood look blinds that cost $77.94 without taxes that are the wrong size because I followed your wrong instructions online and added a half inch as they instructed when I should have most likely used the actual measurement of 30 inches width or reduced it to 29.5 inches to be sure they would fit perfectly.
inches
Now I have to return these blind and I was so beratted and made fun of that Woodhaven Blvd store I am afraid to return there. I am going to have to pay over $25 to sent them back through the mail because they me so badly there I do not want to deal with that store any longer. That one that took charge with here little group of three or 4 guys were making fun of me and saying things like how about that old lady and horrid things.. “this old lady is a pain in the a**” etc.
She refused to give me a refund and told me I didn’t pay for them I had the receipts with me for everything. There was never any communication regarding Purple slipper and because someone made a mistake she had to make fun of me and embarrass me and hit me with one psychological abuse after another. Her little fan club of all the male employees were adding to it and making more fun of me. This is your new way to treat regular customers who are not big contractors? I was going to that store since it first opened.
I recently bought out all of your red oak parquet vinly peel and stick by trafficMASTER Red Oak Parque. Check your stock at the store there is only one individual tile left there. I was forced to pay $135 for a box of 30 of these on ebay because no one at home depot would try to help me locate the last box I needed to finish the last of my apartment. I bought at least 14 boxes if not more of them.
A lot of my friends, neighbors and realatives will not shop in that Woodhaven store because they treat people who are not contractors awful. You cannot get help, they hide by the made kitchen cabinets and in the wharehouse. They tell you they are busy and will be back soon to help and that is a bunch of bull they keep hiding and you can hear them laughing back there.
The store use to be clean and orderly now but it is filthy and disgusting there now and you make sure you have wipes for your hands in the car because God only knows what kinds of germs are covering all your merchandise there.
The store is filthy now they never clean the floors. Sawdust is every where stuff is spilled all over and it is not safe to bring any child into that store. I go to the one in Amhurst New Hampshire when I visit my grand children and one at another locations in New Hampshire and one in Mass. The store is immaculate and help are friendly offer help without even have to beg for help and it makes me realize every time I walk into hat Woodhaven Blvd store just how disgusting that store is and how horrid and rude and mean so many people working there act towards customers. It use to be fun to go shopping thee but now you dread going and only go when you need a bunch of stuff to avoid going there as little as possible. Never in any store have I been treated as if I am garbage before and made fun of because I am a 78 year old disabled woman. You should be ashamed of what those employees are doing to people and treating them. Ask them if someone could help you get something into your shopping cart and they tell you that is not part of their job they do not do that. I have been laid up in in extreme pain since I tried to return that paint and will be for a few more days.
I’m not sure if this posted upon my first try so I’m trying again and sorry about the double post if it happens. This was an email to Mr. Craig Menear, and I haven’t received a response and feel that I may never.
Good day Sir,
Let me start by saying that I’m a big fan of Home Depot and I have been almost a exclusive customer since buying my home in San Diego
in 2005. Also, my wife and I were heart broken with HD Expo closed – we used to walk through the one that was located in San Diego and just dream about what was possible. The selection of high-end products was mind blowing.
My reason for writing sir is to address a safety issue at your Mira Masa store in San Diego. Last Sunday I was leaving that store carrying a purchased item in my left hand and partway between the exit and entrance I bumped into one of the many No Parking Signs that line the front of the building. Well, long story short, the sign’s edge was so sharp that it filleted the top of my left hand (I can send pics if needed). Then I went back into the store and at first the employee that I spoke with acted as if he didn’t want to help me until I showed him my hand, and once he saw it his eyes bugged-out. Unfortunately, he didn’t seem to know anything about first-aid but he did take me over to the first-aid kit. He then tried to hand me two different bandaids which were opened by him and he had placed his unprotected finger in the center of. I’m not necessarily pursuing legal action but my experience with Gabrielle from Cedric was just as surprising – I began to feel that she was trying to litigate my accident over the phone even without me saying that I was pursuing legal action. The bottom line is I feel that it is very irresponsible for HD to place those signs in front of the where customers can injure themselves and I ask that either they be removed or the edges dulled. This will make for a safer environment for your customers and then offer some type of basic first-aid training to your employees, the person helping could have caused an infection had I taken and used to the open bandaids that he handed me.
This is my email to Mr. Craig Menear
“Good day Sir,
Let me start by saying that I’m a big fan of Home Depot and I have been almost a exclusive customer since buying my home in San Diego
in 2005. Also, my wife and I were heart broken with HD Expo closed – we used to walk through the one that was located in San Diego and just dream about what was possible. The selection of high-end products was mind blowing.
My reason for writing sir is to address a safety issue at your Mira Masa store in San Diego. Last Sunday I was leaving that store carrying a purchased item in my left hand and partway between the exit and entrance I bumped into one of the many No Parking Signs that line the front of the building. Well, long story short, the sign’s edge was so sharp that it filleted the top of my left hand (I would be happy to send pics). Then I went back into the store and at first the employee that I spoke with acted as if he didn’t want to help me until I showed him my hand, and once he saw it his eyes bugged-out. Unfortunately, he didn’t seem to know anything about first-aid but he did take me over to the first-aid kit. He then tried to hand me two different bandaids which were opened by him and he had placed his unprotected finger in the center of it. I’m not necessarily pursuing legal action but my experience with Gabrielle from Cedric was just as surprising – I began to feel that she was trying to litigate my accident over the phone even without me saying that I was pursuing legal action. The bottom line is I feel that it is very irresponsible for HD to place those signs in front of the where customers can injure themselves and I ask that either they be removed or the edges dulled. This will make for a safer environment for your customers and then offer some type of basic first aid training to your employees, the person helping could have caused an infection had I taken and used to the open bandaids that he handed me.”
Wanted to purchase a post-mounted light. Home Depot doesn’t sell any. Only wall-mounted, unless you want a solar model. Why does Home Depot sell zero post-mounted lights? Someone random in a corporate office make that decision based on nothing except maybe it might save the corporation a few pennies that add up to a million dollar bonus for someone?
Well I have looked and looked but it doesn’t seem to matter what I hit on I cannot find on-line shopping !!!!! Very frustrating all I want is to look at bathroom vanities , one in particular and no can do. Found it in the store but per usual no one to talk to about it. Greenbank vnty, what we want but would like more information. Nope not to be found. How disappointing and you wonder why people go to other places to purchase!!!!!
Most of my tools are Rigid brand. Why don’t you have leaf blowers so I can stay with Rigid and use the batteries that I already have? The jab site blower doesn’t cut it.
My husband is a Veteran. In order to receive your stores military discounts we spent 1 1/2 hours at the DMV to get a new drivers license with “Veteran” on it. Today we made a large purchase in excess of $500. at your store only to be told that your company policy did not acknowledge or accept the drivers license with the “Veteran” on it and only accepted in on certain holidays and no other shopping days. When I asked for a copy of the forms of Veteran IDs that were accepted, your store manage showed it to me but told me that she could not give me a copy of it nor could she tell me where those forms of IDs were obtainable. It appears that you are making it difficult for our Veterans to obtain discounts so why bother offering them at all. It does not make sense that you would only accept a certain Veteran ID on certain holidays. What’s up with that?
You are using a drivers license, not an actual Military ID. You should know that you can obtain a Military ID at any Veterans office. The discount is for Active Duty, Retired from or Disabled on a daily basis. For your status it is on certain holidays. The discount is for the veterans. It is mistakenly referred to as a Military Discount when in all actuality it is a Veterans Discount.
I see you wouldn’t post this the first time. I wonder why? Well, I’ll keep trying. This is not the only place this is getting posted either!
I want to know how Jon A. Krosnick (a social psychologist) got my name, address, and cell phone number from Home Depot. He is offering me 100.00 to partake in a survey about working in home improvement stores. He specifically mentions Home Depot in his letter.
I DID NOT give him my information nor did I authorize Home Depot to give any personal information out either when I worked there or after I left.
Either Home Depot has been hacked OR they have violated PRIVACY LAWS by providing my info to him.
I do NOT use my real info on any site online other than my bank, so…………
I want to know how Jon A. Krosnick (a social psychologist) got my name, address, and cell phone number from Home Depot. He is offering me 100.00 to partake in a survey about working in home improvement stores. He specifically mentions Home Depot in his letter.
I DID NOT give him my information nor did I authorize Home Depot to give any personal information out either when I worked there or after I left.
Either Home Depot has been hacked OR they have violated PRIVACY LAWS by providing my info to him.
I do NOT use my real info on any site online other than my bank, so…………
I am having someone investigate this and should I get proof that Depot let this info out in any way, I will sue them.
We have been long-term Home Depot customers, bought many appliances from you, had kitchen cabinets done, sliding doors put in both levels of our house through you, carpeting, countertops, etc., etc. over the years. We bought a refrigerator through you and the company you employed to “install it” gave us a hard time and wouldn’t do it because of an supposedly corroded water line going into the icemaker. Well, we have been without a refrigerator for a WEEK now and still don’t have it installed – HOME DEPOT NEEDS TO TELL CUSTOMERS ABOUT A CORRODED WATER LINE – YOU DON’T TELL ANYONE and the installer said you are remiss on this. So I went into the store and a horrible, horrible manager at McKellips and Power Road in Mesa, Arizona would do NOTHING for us -we are still without a refrigerator and they do not care. As a result, I am writing to the CEO of Home Depot and letting him know that this company has NO CUSTOMER SERVICE at all, they are horrible, and I am not buying anything in the future from them. This is the thanks we get after spending so much money with this company. Please beware people, this is NOT a customer service company, they do not care once they sell something to you. I just want this manager at the Mesa, Arizona store taken out of the store and the appliance people need to be replaced too at that store.
I have been a home depot costumer for more than 30 years I decided to go to store 0926 to purchase a new washer and dryer we asked to be delivered Saturday July 20th we were told that we would receive a call the day before with the time frame .I had giving them my celular number since calling home wouldn’t work nobody was home to get the call. I call the store middle afternoon concerned that I hadn’t received a call they told me that sometimes they call as late as 9pm and not to worry about got home and the call had been made to my answer machine but we couldn’t understand the time so again I call the store ,they told me they will be here between 10:30 and 2:30 .
Next morning come received a call at 10 to ask me if I had cancelled the order I reply no and I was expecting the machines between 10:30 and 2:30 been concern I called the store they told me every was ok,by 2:00 I call the store again and since they were suppose to call me 1/2 hour before they come and I express again my concern again everything was ok. By 3 nobody know what was going on by 3;30 the same till 5:30 I went from supervisors to TRY to found the store manager to the appliances department NOTHING by that time and after I spend all Saturday home and no machines I was offered another delivering date another 2 weeks without the machines after I already waited one week!!!!! they are using now a service from outside the store is not my problem who they use I’m buying the stuff from home depot they are responsible for the deliver to the CEO of this company you better come to your stores go to garden department and smell the flowers ,pay attention to what is going on it is your responsibility that your employees are doing there job and that your customers are satisfied right now you have lost a 30 year one
To Home Depot Corporate Administrators:
I am writing about an experience I had yesterday at the HD store in Oro Valley AZ.
I went to the Service Desk to find out why I did not receive the 58 boxes of luxury vinyl plank flooring that I had ordered online. Only 53 boxes were on the delivery truck. There was no information given as to why this occurred.
Tina Holt is the customer representative that assisted me. (She actually smiles through her voice!)
Tina worked diligently for over one hour to find out what happened. She kept getting
different suggestions from HD online but no one knew why the flooring order was short.
Finally, only through her persistence and friendly upbeat attitude, she was able to find out that the vendor was completely out of the flooring & it was on back order, not expected for 6-8 weeks.
So now I had an answer but a dilemma:
I had just closed on the purchase of a townhome that desperately required flooring & painting before I move in. The contractor had been hired & scheduled the job and his subs. Do I take the risk & do the job, relying on HD, the vendor & manufacturer to supply the missing 5 boxes in 6-8 weeks?
We’re going ahead with the job & we won’t do the closets or laundry room till the 5 boxes come in. Tina first suggested this, Diana in the flooring dept actually did some numbers & said we should have enough for the living spaces of the home.
I must mention Zach in the flooring dept also. He was the very helpful sales person who educated me about vinyl tile and placed my order on line.
I want to express my sincere appreciation to each of the people I’ve had contact with, including Tina C, who made sure the flooring was ready for pick up this morning.
Each of these employees do their jobs so well and with smiles, empathy & understanding of the customers’ problems.
They work hard & deserve a bonus!
You should be proud!
I will rely on you to pass along this feedback with recognition for their good work and see that it gets to each one mentioned and that a
copy is placed in their employee files.
With much appreciation,
Linda M. Caravello
I am writing about a recent purchase of washer and dryer from your Niles ,Ohio store on route 46.On the first delivery it was the wrong Dryer and the washer was defective. After several calls to the store no one could come an replace the washer. They did decide to bring us a loaner washer which was fine however they were not able to take the defective one. So it sat by our front door for 2 more weeks!!! We made our purchase June17th and never received the right washer and dryer until July 16th. This to us was unacceptable. Yes we received our product however the guys who delivered them were not able to take loaner washer. So it still sits at our front door. When we called the store they had no clue how they were going to pick it up!! When we called the store each time no one seems to know what to do, and these were managers. We will never purchase any appliances again from Home Depot. We actually choose your store over Lowe’s but never again. At no time has anyone offered some money off or anything for the trouble we went through. We are thoroughly disgusted with the customer service from the Home Depot in Niles, Ohio. Thank you
I am writing in regards to 2 Patio furniture sets we purchased in late May of this year. After just a short time the furniture was dripping rust on our brand new paver patio. I began the email process asking just what would my set look like by the end of the summer. I was told that there was no way of telling how it might look at the end of the summer and that RUST was not part of the guarantee and if I wanted I could try to return the sets for new ones. This was not a good enough answer as my husband is not well and for me to get the14 pieces of patio furniture back was impossible. A few weeks later I received another email from I believe a Lynnyia who asked me to forward to her the receipt as well as the model numbers….which I did. I did not hear back however just kept receiving the exact same email requesting this information many many times and I resent the same information. I then called and left a message w/Lynnyia. I then received an email saying that the case was closed as I did not send all the information requested. I was then given a phone number to call and told to text this same information including Lynnyia’s name (just as she informed me to do. She also told me that she would call me the next day….NEVER HAPPENED. I am so totally disqusted with the situation and I have repeatedly told Lynnyia in emails to her …..but guess what??????? No reply. We have been LONG time customers to Home Depot however we are now looking to buy a John Deer ride on mower and I think the time has come to longer purchase at Home Depot but start at Lowes. I am so disappointed in the Customer Service I have received. Would it have been so hard to just do the right thing and call me to see what could be done??.
I was hoping to purchase several appliances and pick them up from my local Home Depot but to my surprise the only way to purchase them was to order on line and they would ship them to my home. They would not let me pick up at the store. ?? Waiting a half day for delivery trucks costs me time, is very inconvenient, and due to there being more than one appliance involved may take different delivery times. I spoke with the manager Jennifer at store #509 and she affirmed this policy and to make it more interesting both Jennifer and the appliance salesperson suggested I go to Best Buy where I might be able to pick them up at their store.
I’m sure Best Buy was happy to make this $1250.00 sale.
Jennifer@Beaverton HD Oregon, Pro Desk is very rude, disrespectful, & unproffessional. She never gets the Pro Desk Orders right. Never has the order ready when promised. Wrong or missing items.She is not intelligent enough to work pro desk.
She is also a flirty whore, flirts with customers, especially married men, even when their wife is present. Very disrespectful to women. She thinks shes hot stuff, but she’s very inappropriate when handling Pro desk. She’s disrespectful to her coworker Joel. I hope Home Depot Corporate Office investigates her, finds her uncompetent & unproffessional, & resolves to fire her immediately.
Beaverton Home Depot
13700 NW Science Park DR
Portland, OR 97229
Most democrats I know don’t know the difference between a drill and a saw; they don’t shop at Home Depot, so their boycott threat is a joke.
You do not know the facts jack You republicans worship Don the Con the cult leader because he makes all the right noises and then promises his followers the world lie after lie after lie and you followers swallow all of is lies hook line and sinker.Now who does not know their you know what from a hole in the ground?
When you eliminate all cashiers and leave customers to fend for themselves with those ridiculous self checkout machines, you must realize that we are all going to look for another hardware store that has at least a few cashiers to help out. I was in your Mission Viejo, Ca store on 10/16/19 and what a mess. Many customers had questions with their transactions and you had only one associate to deal with this. There are some people who just don’t know or don’t want to know how to operate these machines. WHATEVER HAPPENED TO CUSTOMER SERVICE??? Now customers have to serve themselves. The line was long and everyone was frustrated. A few cashiers would be needed at all times. ESPECIALLY when the stores get busy. Most customers were saying that “this is BS and it’s probably time to find another store where an actual person will check you out” Not a good thing Home Depot.
We rented an edger from Home Depot on Telegraph in Taylor Mi. The cashier said my card did not go threw even though it said approved. He says run your card again and assured me I would ONLY be charged once. Well I look at my online bank statement and I was charged twice. I only transferred enough money for one transaction NOT two. So the bank loaned me the extra $100 my account was overdrawn for along with an over draft fee that I have to pay for a loan I did not want or need! I went in to talk to manager Maria she says I have to give her my banks fax number. Tell her I don’t have internet on my phone can you look up the number she rudely tells me “no go home and get it then come back”. Why she is so lazy she cant even look up a fax number to correct her employees err is beyond me. When I called to talk to original cashier who double charged me he says S**T several times (very unprofessional) and puts me on hold. Not sure why I am stuck paying an overdraft fee to my bank for your incompetent employee.
Happened to me as well. “Wait, I think you charged my card twice” store: “No it only went thru once” I go outside, check with my bank and YES, THEY CHARGED ME TWICE! I turned around and went right back into the store . What a mess. I had to go back to my bank, get a printout showing the double charge for the same amount 15 seconds apart. What a joke. after a few hours of my own time I was finally given a refund.
went to store to buy the brown bag to put yard clipping in and was sold out on 6/30/19. called the store on 7/4/19 to check and see if they were restocked and the answer was yes. drive to the store 6 miles away and go in and ask were the brown bags was for yard clipping they had to go the customer desk and ask them and they called the Garden Dept to ask them and they said they had none. I made the call so I would not make a trip for nothing and still was for nothing. This is a company that is supposed to be customer friendly. I am sure that this is as far as it will go because this company is big and this is a very small problem to have !
To whom it may concern, I would like to commend the young gentleman who went out of his way to help me and allowed me to finish my landscaping project. The nursery part was closed today (Tuesday 2 July 2019 ) do to rain damage and this young man ( I believe his name was Shawn ) went above and beyond and pulled my fruit tree for me for I could finish my project. For now on I will only shop at Home Depot in Canon City for my all my projects. Thank you and now you have a loyal customer do to that young man Shawn. Sincerely Mr. Edward Shirley
I have called your customer care 3 time my husband has called once. We have gotten no HELP from your associates as a matter a fact they even gave me a phone to call and it was not even a HOME DEPOT phone number. talk about not doing your job!
I will not be buying from HD ever again. I am very disappointed with the people HD hires to do their installation.
Home Depot in California inland Empire cannot for fill the order that I placed and I’m very very disappointed in Home Depot if I can please have somebody to talk to you in person I would love to personally make complain about it and a couple store managers about the store
Good Morning Home Depot …
We recently purchased a washer machine from your Marlborough Mass. Store (Boston Post Rd) , it was delivered last Saturday , June 15thand was installed by 2 men … We were told that it had to run a cycle (clean-machine cycle) and then we could do our laundry … I told him we would not do any until Sunday as we were heading out for the day after the installation … When we returned home at 9:00PM Saturday night , the machine inside was leaking water into the basin or drum , I immediately called Home Depot where a gentleman from the store said that he would leave a message for a Brooke the next day , as she takes care of these kinds of situations . We still had the leak on Sunday & we DID NOT here from BROOKE OR ANYONE … I called the store again Sunday afternoon & was told Brooke was not in … The woman took more information & we were told that Brooke would then call us on Monday – SHE DID NOT !! My Husband called Home Depot Monday evening & went from person to person & was told that someone will be out on Monday 6/24 (he was on the phone either on hold or w/someone for an hour and a half) … I ended up calling on Tuesday wanting for someone to come before then because WE ARE STILL LEAKING WATER (it’s a lot of water for no reason , we even turned the water latch off) ) , I left a message on Brooke’s voicemail and STILL have not heard ANYTHING from anyone from Home Depot >> WE STILL HAVE A BIG LEAK AND IT’S NOW THURSDAY 6/20 !!!! I am so frustrated & upset that I DO NOT even want this washer in my home , it’s a lemon … PLEASE , PLEASE , PLEASE can someone help me as I am at my wits end & very tired of this run around , I’M VERY DISAPPOINTED … The purchase was @ $700.00 , washer machine (ITEM #1004282492)
AS A DISABLED VIETNAM MILITARY VETERAN I CAN SEE HOME DEPOT CLOSING THERE DOORS SOON JUST LIKE ALL THE OTHER STORES IN THE UNITED STATES. I TRIED TO PURCHASE A HAMPTON BAY CUNNINGHAM OUTDOOR SWING ONLINE LISTED FOR $204.30 WITH AN EXTRA DISCOUNT WITH FREE SHIPPIN FOR $185.00 IF PURCHASED WITHIN THE HOUR. SO I DECIDED TO GO IN THE CHAT ROOM TO CHECK ABOUT THE DEAL. SHE TOLD ME THE COMPANY THAT MAKES THE SWING HAS TO SHIP IT. BY THE WAY THEY HAVE 274 LISTED IN STORES. BECAUSE THEY DO NOT CARRY THE SWING SHE TOLD ME. I TOLD HER I WAS AT THE DELAFIELD STORE IN WISCONSIN AND THEY HAD ONE, BUT NOBODY TO WAIT ON ME, OVER AN HOUR, SO I LEFT. BY THE WAY THEY LISTED IT FOR $249.00. IS THIS ANOTHER WAY OF SCAMMING PEOPLE. IS THERE ANYPLACE SAFE TO PURCHASE ITEMS IN THE UNITED STATES. IS EVERYTHING GOING TO AMAZON.
I am the Maintenance Director for a camp in the San Gabriel mountains of So California. Recently we have had several projects going on getting ready for summer season , and lucky for us one of our credit cards was hacked. So, needing supplies and credit cards on hold ,we contacted the local Home Depot (over 50 mi away) down the mountain , to ask if they would accept a check signed by the Camp director for supplies picked up by a staff member. We were assured that would be OK, just come to the pro desk and they would have the information and check us out. After a couple of hours going through your Palmdale store getting needed material and 20 min of checkout it was then decided the store would not accept the check unless the director was there in person. Thank you so much for the wasted time and cost of a trip down the mountain , when that is so valuable to us right now. If our camp had customer service as great as yours , I dont think we would last long. O f coarse the denial at the desk came with an apology which made the whole wasted trip so much more worth it.
I worked for home depot and retired(age70) on April 18.. I received my paycheck on May 3 and called home office that day because I was missing my vacation pay. I was told it would be on my last check on lay 17 and I asked to have it direct deposited and they said it would be mailed but they would put a note to see if it could be direct deposited. I called on the 20th and they said the HR department does not work on Fridays so it was not put in yet. They also said they do not direct deposit the last check they overnight it but it can take up to 72 hours. I called today the 23rd and they in
formed me it will be direct deposited on the 31st. they said that it can take 2 payroll periods. I am sure with millions that Craig Menear makes in bonus he does not need my money and the billions the company makes they do need my money in their back drawing interest. They have a saying in the store “taking care of ourselves and each other”. Now I know what they mean.
I went to Home Depot on Saturday to buy $1100.00 of stuff. I went to rent a truck to get the stuff home, they told me sorry the trucks are rented for 3 day’s. I never heard of a stupid thing like this. They called another store they said they had a truck to rent. So I drove there and they said oh sorry all truck are rents for 3 to 4 days. So I asked how do I get this stuff home. So I called Corporate and asked how can Company’s rent the trucks for 3 to 4 days. How is anyone that not a company get the stuff home. He told me it on first come first served. I told him if the are renting for 3 to 4 day’s they are doing jobs because Home Depot does not charge for mileage. If they rented from U-haul they had to pay the day, plus mileage, and gas. It is very unfair for people that want to by stuff and get it home.
I went to the Maxtown HD to buy a battery string trimmer and some fasteners yesterday and found the store in it’s usual cluttered mess. The hardware aisle entrance was so cluttered with boxes and non-customer carts of stuff to be shelved that I had to go down another aisle and backtrack to the area I needed. At the string trimmer aisle the gates were across, “five minutes’ the guy said. Fifteen later still stocking shelves so I left buying nothing and went to the HD store on Cleveland Avenue finding the same cluttered mess in every aisle. Went to the trimmer aisle and gates were closed there also and reconstruction of the shelving going on.
Why on earth don’t they do stocking and alterations at night when people aren’t trying to shop. Also this place is dangerous if there should be a fire or other emergency and everybody tries to leave at once.
Anyway I went to the nice orderly laid out Menards store and bought $200.00 worth of stuff HD didn’t get to sell me. Menards will be my first choice go to home center from here on out. HD, do your housekeeping and stock at night.
How do I use my store credit to make an online purchase?
Everytime I want to order something, the local store doesn’t have it, so I have to place an online order.
I want and need to use my store credit.
Is there any way?
Please help.
Thank you.
We purchased carpet from the Home Depot in Oroville, Ca and we are disgusted. The carpet is great but the installation, done by Romanoff is unacceptable. A large seam in our living room is so noticeable and looks terrible. This was $6700 and the installation company has been out 4 times to fix it but can’t. It was even completely replaced one and that still did not help.
Not only that, but each time we have an appointment, the company is 1 to 1 1/2 hours late. Once they never even showed up. This has cost my husband and I hundreds in time off work.
Other than getting an attorney we don’t know what to do. We called one of your district managers, Jason (I believe was his name – I have more info at home) on 4/11 and have not received a response.
Please, please have someone contact me so this can be done correctly. We have even decided we should have another company come out to do the living room and once they are done, your Home Depot can come out and pick up the carpet, but we have already almost paid the full amount and I can’t afford to pay twice.
HELP!!!!!!!
Vernell (Van) Evenson
530-589-XXXX
530-693-XXXX Cell
I have recently purchased a storm door from your Port Charlotte store in Florida.
The store charged $35 for measurement but since it is a condo and they deal with your store and have door on file I find the charge ridiculous. also the charge is just lost. No charge back on the purchase like Lowees does. then they tell me because it is a second floor the installer gets more money to bring the door up the elevator??? A 246 dollar door now totals $542.
I am redoing my entire condo and will not purchase a thing from Home Depot even though I have picked out new things. I will go to Lowes
To whom it may concern: I just wanted to let someone know my experience with the Home Depot in Niles Ohio on Route 46. My wife Lori and I went to that store on 03-19-2019. We went there to look at carpet for a bedroom that we are remodeling in our home. We found three possible carpets that we were interested in. We waited well over a 1/2 hour waiting for someone to wait on us. While waiting a young man came up to me and said he would be with me shortly. I told him there was another person ahead of us who was a female with her daughter. We waited approx. another 10 minutes. The female customer ahead of us was disgusted and left. My wife and I were getting ready to leave also when we were helped. Three samples were purchased so were could pick which one we wanted for the room. I was advised that someone would be out on 3-25-2019 around 8 am to measure. While we were filling out the paperwork the person who waited on us received a call from his mother and took the call in the middle of the transaction.
Nothing was said and continued the transaction. On 3-25-2019 the person did not show and I had to go to work. I called the Niles Ohio Home Depot store and asked to speak to the manager. After placing three calls prior to the flooring department and not getting anyone. A female told the manager was helping someone and asked if she could help. She did not identify herself or told me she was a supervisor and until asked to speak to the manager. I was upset and told her that I was over this whole thing and should try somewhere else for carpet and was out 37 dollars. She said she was trying to help but I seemed as though I did not want her help. I told her this was not my fault and not to turn this bad situation on me. I also told her that was not mad at her she was only a middle person but this whole situation was crazy. I talked to my wife and called the number 1-855-MEASURE. I got a hold of someone right away. The person I spoke to told me that the person was scheduled on 4-1-2019 not 3-25-2019. We were told Monday but not a date. We assumed that meant Monday 3-25-19. We are still going to order our carpet through Home Depot of Niles Ohio. In closing I just wanted to share this with someone at Corporate to let them know that maybe someone needs to talk with Management at the Niles Ohio store and let them know what is going on and hopefully no one else has to go through the trouble that my wife and I had just to get carpet.
Thank you for your time and letting me vent
Jeffrey L. and Lori J. Cramer
jcramer609@ aol.com
After 27 years of doing business with you, YOU ARE FIRED. We don’t know what has happened to you but enough is enough. About 4 years ago we had our kitchen designed and the cabinets and counters installed by you and we must say we were very pleased by the outcome at that time. Since we are DIYs, and have slowly but surely been renovating the entire house since then, the majority of supplies have been purchased through you. We are now at the point where we needed carpet installed on our stairs. Let the troubles begin….. After setting up a home measurement we were shown carpets and picked 3 samples. Although we clearly stated that it was for stairs and that we had 4 cats, it turned out that we we shown the completely WRONG carpet for our project. It was only by chance that we discovered this on your own website where the MANUFACTURER states that this is NOT for stairs. They also reccommended Pet Proof which we were never shown. When we went back to your Riverhead store, we were told that WE had to PAY for the proper samples. Despite our objections,we finally ordered 4 new samples just to find out that someone on YOUR end sent one sample in the wrong color. When we contacted customer service we were told we had to PAY AGAIN for YOUR error. To make matters worse the phone rep was unable to do anything that night so we were told to call back tomorrow. YEAH RIGHT….You just wait for that call and that dollar….. PATHETIC……As far as we are concerned you owe us $35 for the measure and $4 for the samples….
EVEN BETTER…. went in today to pick up the wood flooring that we ordered on Feb. 25, and were told would be ready in 7-10 days. Today is March 26. Turns out it was a ” shipping” call we received. The item is NOT in….in fact the 7 boxes we ordered were split up…..the earliest the first part is expected is early April with part 2 following at the end of April…..ARE YOU KIDDING….you can’t even get a shipment right. We have completely lost our trust in you and needless to say we certainly will no longer be shopping at the Home Depot……
Need Home Depot Corporate EMAIL address concerning the Government Agency Complaint being FILED against Home Depot store 0456 (6838 E Superstition Springs Blvd
Mesa, AZ 85209) Operations Manager and Store Manager.
We are sharing this letter because we still have many issues not resolved.
We hired Home Depot for numerous projects on our new home.
We took out a $40,000.00 Project Loan and also opened up a Home Depot Credit Card, and spent over $25,000.00 in Cash!
We have had a problem with every single project.
Our Kitchen Re-Model
Floors(Kitchen,Foyer,Living Room,Hallway,# Bedrooms Upstairs, and our Game Room)
We Purchased our Home April 2017
Sat down with designer and set up appointments for measuring
Final quote was 5/23/17
We gutted entire kitchen down to bear bones removed all tile sheet rock and necessary things so it was clean and prepped to make it easier for you.
We waited several more weeks due to lack of ability to communicate with each other ot vendors you use, before even getting an appointment to get floor delivered to local home depot witch we picked up ourselves.
The time frame we were given was unrealistic due to the fact the contractors were coming from Brooklyn NY.
They did not even show up 2 days because of vehicle issues or traffic(with no call to let us know they could not make it so we lost days at work waiting around)
Installation Finally begins on floors and we are told none of the transitions are included those are extra.We went and bought them had them installed and were charged for them again?
Cabinets came in then after a week and a half later they came to install them.
From the minute they walked in our door they started complaining non stop about our design they thought it was old school and bad mouthing the designer from Home Depot and it would not be their style or choice REALLY!!! My Fiance sat down with designer and picked out HER kitchen the way she wanted it.
Side note I was in and out of the hospital I was very sick. So My Fiance was traveling back and forth from hospital to let them in, letting them work and trusting they are doing a professional job,
only to come in and see numerous holes drilled in our walls instead of using a stud finder.
we were not going to have a back splash but now we had to another expense out of pocket.(we hired someone else to do that)there was scratches and dents in the ceiling and a light burned out above the sink because they drilled right into the electrical.
we also noticed that our cabinets were crooked???and we pointed it out to them and they proceeded to bend cabinet doors and drawers to make them straight??(They are still crooked) 2 panels for our pantry and refrigerator were sliced by a box cutter witch they they accidentally admitted but were hung anyway hoping we would not notice.
We did and had to reorder new panels and Home Depot tried charging us for replacements NO!!
3 different sections of cabinets were supposed to go to the ceiling,contractor cut those pieces so more reordering had to be done again tried charging us NO!!
Installers cut our sink pipe to make it easier for them to install sink cabinet so we had to get that fixed more money.
I fired them because they complained and were so negligent in the process,Also asking my Fiance for her phone number was the icing on the cake. We also had to put all door knobs ourselves because they did not. Sorry to back track but
we came to find out when kitchen was measured by(Craig) he never told the designer that a 3 way light switch needed to be moved. This caused us to hire an electrician to move electric cut a hole in our pantry and have a huge electrical box inside pantry taking up room and having the light switch on the outside of pantry.Just does not look right.
Front door was measured and ordered, when it came time to install by same man who measured of course it did not fit not the right size he had to put shims in to make it fit and re-order fascia because it was not correct,when it came in it was the same exact pieces.
We told them to make it work at this point we were so frustrated and wanted this to be done already. We looked it over you can see all the nails because contractor painted over them with a lighter color now my front door looks polka dotted??They also mailed us the pegs to place over screws and told us to do it ourselves.
Game Room Floor Installation Again from time ordered to when material came in took alot longer then was said.
We were notified by email floor was in to come pick it up we went and it was not there!!
2 weeks later it came in finally, We picked up all material had it in house to get acclimated , contractors came the following week set tile and were coming back next day to grout. We let them in and had to leave for several appointments, we came back to find the grout WHITE!!!!(our tile is brown) went back to home depot to double check our order and saw we ordered tobacco brown the kid who pulled our order saw we were short on the grout so he took it upon himself to replace with white.
We hate it called and complained about it And the local home depot admitted they were at fault a week later they came back out to dig out and replace with correct grout. We have a lovely white haze to our floor now!!
We like home depot, we wanted to keep giving them all of our projects, We didn’ want to have to go to the Better Business Bureau.
We were giving you the benefit of the doubt to make this right,with numerous phone calls and visits with 2 different managers nothing has been resolved. Still Waiting
We are very upset and frustrated with the whole experience. Problems with every single project ,We lost a lot of time at at work, spent a lot of money and now we are looking for some compensation for all the mistakes and aggravation that this whole process has caused us.
Thank You In Advance For Listening and we hope to hear from someone promptly from your office.
Mario Curra
Sharon Snyder
908-223-XXXX
201-214-XXXX
MY FAMILY AND I WERE IN HOME DEPOT LOOKING FOR A REFRIGERATOR AND FREEZER ON 1/25/19. WE BOUGHT A STAND UP FREEZER AND REFRIGERATOR THAT NIGHT USING THE HOME DEPOT CREDIT CARD THAT WE OPENED SAME NIGHT. WHEN WE BOUGHT THE APPLIANCES, WE WERE TOLD WE HAD 90 DAYS FROM DATE OF PURCHASE IF ANYTHING WERE TO TEAR UP, WE COULD RETURN OR EXCHANGE. WITHIN DAYS, OUR REFRIGERATOR STARTED FREEZING UP AND OUR REFRIGERATOR SHUT DOWN AND ALL OF MY GROCERIES WERE RUINED. WE TRIED TO EXCHANGE THE REFRIGERATOR AND WERE TOLD THAT THIS WAS WHIRLPOOLS PROBLEM, NOT THEIRS AND THEY WOULD NOT DO ANYTHING FOR US. WE NOTIFIED WHIRLPOOL AND THEY CAME AND DID A REPAIR ON THE REFRIGERATOR. WITHIN A WEEK, THE APPLIANCE STARTED DO THE SAME EXACT THING AND WE CONTACTED WHIRLPOOL AGAIN. A REPAIRMAN CAME OUT ALMOST TWO WEEKS AGO AND STATED HE WOULD ORDER A PART AND BE BACK IN 3- 5 DAYS. IT HAS BEEN ALMOST A WEEK AND A HALF AND WE CANT CONTACT ANYONE TO FIX THIS PROBLEM. SO I PAID $1200 FOR A BROKE REFRIGERATOR. I HAVE TRIED TO DISPUTE THE CHARGES AND KEEP GETTING SENT FROM ONE PERSON TO THE OTHER WITH NO RESOLUTION. THIS WHOLE EXPERIENCE WITH HOME DEPOT AND WHIRLPOOL HAS BEEN A COMPLETE NIGHTMARE.. I HAVE TWO CHILDREN AND NO COOL GROCERIES THANKS TO THIS DISASTER OF CUSTOMER SERVICE. I WILL NEVER SHOP HOME DEPOT AGAIN OR BUY WHIRLPOOL AND TRUST AND BELIEVE EVERYBODY I KNOW HAS THE SAME THOUGHTS AS ME. I GUESS MY NEXT STEP IS TO GO THE BETTER BUSINESS BUREAU TO TRY AND AVOID ANYBODY ELSE GOING THROUGH THE SAME THING I AM GOING THROUGH AT THIS TIME. I HAVE A BRAND NEW BROKE REFRIGERATOR THAT I HAVE ONLY OWNED NOT EVEN TWO MTHS AND ALREADY HAD TWO REPAIR VISITS AND STILL NO WORKING REFRIGERATOR..I WILL TEAR MY CREDIT CARD UP AND NEVER SWIPE THAT THING AGAIN. FOR ME FORM NOW ON, ITS LOWES OR NOTHING. HOME DEPOT SUCKS SO BAD…DO NOT SHOP HERE.
Can you please send me your e-mail address of your corporate headquarters in Atlanta Ga.
Thank You
Respectfully
Jeff Cofrancesco
My husband and I after waiting years to be able to remodel our kitchen decided to go to Home Depot. We really liked their selection of cabinets and countertops. Our designer was really helpful and we came up with a unique design. We got our cabinets and countertops ordered and since we wanted to do the demo ourselves, started to demo our entire kitchen in August 2018. We had everything done and had drywall and painting finished by mid September. So the install was to begin and we were told that it would only take a few days to a week to complete and the we could get the measurement for the countertops and they would take 3 weeks to get them in. The construction company Home Depot used sent 1 guy that had no idea what he was doing. We payed someone for their time to be at our house for the install since we both had to work. The first day of installation the guy didn’t show up. The next day he worked a couple of hours and left. Day 3, same thing, worked a few hours and left. The few things he installed he messed up. We had to reorder some of the cabinets that he scratched or put staples right through them. He put several holes in our walls trying to find a stud, put 4 holes through to the other side of the wall into the dining room and messed up our pantry so that the crown molding is a few inches from the ceiling. We were really upset with everything going on as we had no kitchen we could use, our house was a total mess and we were eating whatever we could microwave. We were especially upset that we were to host Thanksgiving and we had no kitchen. We complained to the Specialist manager and we were told that we may have to come up with a plan B and suggested we have it in the garage. What!!!!! There is no way we were going to do that. We finally got the countertops on the day before Thanksgiving and got to have our family in but the kitchen was still not finished. After 2 months of not hearing from anyone at Home Depot my husband decided to call corporate again. Next thing we know we get a call from the construction company wanting to make an appt to come and finish the work. He was told that we didn’t have the items that were ordered to fix the mistakes as we assumed they were still at Home Depot. We have made several complaints to Home Depot including their corporate offices and are getting no where. Friday, March 1, 2019, my husband decided to call again and told the person on the phone what’s going on. After being transferred several times to another person and having to explain every time he thought he finally got to someone willing to help. So what did they do, they put him through to the construction company. He didn’t want to talk to them he wanted to make a complaint with Home Depot. He decided to call again later in the evening and told them he wanted to speak to someone higher up. They transferred him to the district manager of our area Home Depot. He explained everything to her and she said she would check into it and asked for my husbands email. She told him he would get an email in a few minutes with her contact information. Guess what, 2 days later and no email. So here it is March 2019 and we still don’t have our kitchen done. We were hoping to be able to put our flooring in as a winter project for us. Guess that’s not happening. This has been extremely upsetting and stressful. This was supposed to be an exciting time for me since I have been waiting for the kitchen of my dreams. By the way, we are making our payments on this and have no choice but to make payments. We have asked to be compensated for our problems that we have had and nothing. I guess we may have to try and seek some legal help it something’s not done soon. So my word to anyone wanting to have remodeling done with them, don’t.
Dear Home Depot,
I purchased a Samsung washer and dryer from you 2?19/2019. It was delivered and installed on 2/23/2019 by 2 very nice gentlemen. I will also say that the delivery drivers have been the most helpful and nicest out of any home depot employees I have had dealings with over this issue.
The issue is this, the dryer quit heating the same day it was installed. The gentlemen who installed it tested it and it worked. I washed one small load of my sons clothes and it quit heating immediately after. I have been with out a working dryer for one week which is ridiculous since it is brand new. It is apparent that your employees at store number 1112 in the appliance department, and management do not care about their customers. It is very clear that Heather the store manager is not capable of her job. I spoke with her at 10 30 am est this morning after being advised by Samsung do give Home Depot another call. Heather did not want to be bothered, she did not want to resolve the issue or send me a new unit. I was sold a faulty unit and Home Depot doesn’t take responsibility. Not a good way to do business Home depot. I will be taking this matter to social media, yelp, and the Better business bureau. You should have it to where you can leave 0 stars because you would not get a positive review from me.
I have huge concerns about the recent Home Depot installation of 2 floors in my home with the product LifeProof. I have received extremely poor customer service when attempting to discuss these concerns at the Beechmont Home Depot in Cincinnati. Been a real lack of professional skills I expected Home Depot to have. There is a major disconnect between CFI, the licensed contractor and Home Depot. I went to Home Depot to purchase product and installation. I signed the contract with Home Depot (NOT with CFI the installer). The responsibility clearly lies with Home Depot to fulfill the promises made during the sale. HD has contracts with subcontractors/vendors and so errors made are HD responsibility. In my case, the conditions during this over 4 week install made my house practically unlivable.
In summary, I had installers that came to simply check me off the list and be done. They lacked quality and intent to do what was correct. After expressing concerns to Home Depot there was an offer to fix what was installed. Unfortunately, the end result was not what was promised, and our floors were left as such. Now I have complete dissatisfaction from a very poor install on a very expensive project in my home. The problem I have had with HD, clearly no one will take time to understand the issue or accept the mistake.
I have dates, names, details etc. for reference. I have dozens of photos and a video to document this as well. I still wait for a resolution and hope there is someone at Home Depot that values customers and stand behind the promise to make sure the project is complete on time the right way.
If you have a chance please review the following orders that I made to try to get a vanity…
order#WA50568186- picked up in store,2-11-2019, brought home was a crack in it when I opened box, returned it to store same day, they re-ordered it and promised expedited shipping to my address I gave them. order#CD55658525, they sent me shipping confirmation and they sent it to my billing address, not the address I requested, cancelled order, had to re-order again and was #CD55705987 promised it would get overnight shipping, that was on 2-12, was told it would be here Feb 15th, the top arrived on the 19th, and guess what? it was broke in 2 pieces when i opened the box. Now back to online ordering, re-ordered again on 2-19-2019,order#CD56537538 was once again promised overnight shipping and I would have it no later than Feb 22-2019. Now today I checked on status and it has not even shipped yet, talked with a online agent AGAIN, and they said no way it would be hereby the 22nd… I now have cancelled all orders… I have never had such a run around in all my life , I have talked to 6 different agents online and they all told me the exact same thing about shipping they would provide for the hassle I had to go through, and not one of them was able to deliver what they said.. Can you believe how many times i had to order,re-order this product?This is a pathetic way to run a business…. can’t believe the time and expense I have wasted to try to buy a $107.00 vanity top from home depot. Im sure this will fall on deaf ears like all the other agents i have talked to
My husband and I purchased a hunter green garage door from Home Depot/ Peachtree City in the amount of $1437.35. I have attached a photocopy of our receipt as proof of purchase. I actually opened a charge account with Home Depot for this purchase and this was paid in full upon the first statement on 12-24-2018. The garage door was to be installed by a sub-contractor of Home Depot’s choice, i.e., Mid-Georgia Garage Doors. We were told because we wanted hunter green, the door would take longer than usual which was no problem for us. The door was finally installed on 12-20-2018 by Mid-Georgia but the vinyl trim was not available at that time and would be installed at a later date.
Mid-Georgia was called several times regarding the vinyl trim and it was finally determined to be installed on 01-10-2019. After workers removed the old vinyl trim and added the new trim it was discovered that the new trim did not match the width of the old trim and DID NOT completely cover the old trim measurements. This left a very noticable white gap between the green door frame and the green door which is totally unacceptable and not a professional job by any stretch of the imagination.
I called Mid-Georgia the same day and stated to Ms. Tabitha Quick how unhappy I was with the quality of the finished job and even texted a picture of the gap. Ms. Quick called back after speaking with her manager and said it was not the responsibility of her company to “fix” this problem but that another trim could be
purchased for an additional $300. I stated that if the first measurements taken had shown the different dimensions of the original trim and new trim this would not have happened…we would have had the option to decline the narrower vinyl trim and keep the old. I was told there is only one size of vinyl trim and that was what was installed on 01-10-2019. This “wider” trim by the way was installed in 2005 when we had hardi-plank installed on the house.
January 25, 2019
Page Two
Having received no satisfaction from Mid-Georgia, I went straight to Home Depot/ Peachtree City where the door was originally purchased. I was referred to Mr. Waldo Karnecki, Store Manager, and again spoke of my dissatisfaction with the finished job and asked if he would like his garage door to look like the picture. Mr. Karnecki said he would contact Mid-Georgia and someone else with Home Depot to see what could be done to satisfy his customer.
To correct this problem and make the Mid-Georgia job look professional, I would like the garage door frame sanded, primed, and painted the same hunter green color as the door.
There are plenty of choices we could have used to purchase the new garage door and we chose Home Depot. We have purchased many items over the years at Home Depot, both big and small, but if this is not remedied to our satisfaction, we will not make that mistake again. Word of mouth is very powerful.
I called Thursday, 01-24-2019 and left a message for Mr. Karnecki to return my call. As of this date and time, that has not happened. I can be reached at (404)245-1931 to discuss this matter further. If I do not hear from you within 5 days, I will lodge a formal complaint with Better Business Bureau and Consumer Affairs in the State of Georgia.
The Home Depot in Brooklyn NY on Nostrand Ave is right next door to an elementary school and the Home Depot parking lot gate is supposed to be closed to car and truck traffic between 6am and 4pm. A very nice security guard is posted there after 2:30 but there isn’t supposed to be any traffic going in or out between 6am and 4pm. Just spoke to a manager who is going to brainstorm to solve the problem of how to keep drivers from using this exit before 4pm. The other side of the parking lot on Willoughby Ave is supposed to be used. A solution needs to be found before one of our children is hit by a vehicle.
My husband and I were shopping at the Home Depot on I-10 service Rd &Bullard for a Refrigerator and needed help, and saw 4 employees sitting together at a desk in the area and asked for help and was ignored we waited for 5min so I asked did I do something wrong, still ignored, my husband said come let’s go to Loews, ones said go-to Lowes.I reported it to customer service.We purchased the Refrigerator but the worst service.I have ever had I am a landlord and have always frequented your stores but I my take they’re advice and shop Lowes.
George Hodges, 504 914 XXXX or 914 XXXX
Home Depot, You are true liars that you falsely support American veterans. For a gift I wanted to buy some appliances for my son and his wife, They chose the appliances. When I went to purchase them I was told I could not use my military discount,. due to to prices already marked. (store in Macedonia Ohio) I ask for a store manager and got a smug 20 some year old kid who was very disrespectful and totally looked down upon me being a veteran, I said this is no way to treat a veteran and in my case a disabled veteran. the day before veterans day,, He basically laughed in my face.You should be ashamed that you falsely support veterans. It is only a come on to make you look like you care when in reality,you don’t,the deal that we got was no better then any other person would have gotten, by using the military discount I would have paid more,So stop pretending you care about veterans. Don’t advertise falsely to drum up business. I know this letter means nothing to you, but I will never give Home Depot one red cent and I will make sure all veterans know the truth and hopefully will spend their hard earned money at another establishment. Maybe you corporate big wigs should realize that if it was for veterans you wouldn’t even have a job. But in reality you truly do not care about anything but your bottom line .I would love to talk to someone in person but I’m sure no one has the guts to talk to me,
Doug Fike
retired.Lt7@ gmail.com
(216) 407-XXXX
I contracted Home Depot to install a fence. Two of my neighbors have a fence, so mind you, this isn’t even the whole yard. I started this process in the beginning of June 2018. Finally in August 2 months later they were able to begin, the actual fence itself didn’t go up until the end of September. So 4 months to but up 1 side of a fence and 1 panel in the back, which is absolutely ridiculous right there (STRIKE ONE)The 3rd party contractors did not speak or understand 1 word of English (STRIKE TWO). The contractors left trash, even left some tools in my back yard I found while mowing. The contractors also killed all the sod on the side of my house literally turned it into dirt and mud, I was promised a $100.00 Home Depot gift card, which I never received. Now we are into October 1, 2018, the fence has failed inspection, and we are just waiting.. It is now October 15th, and guess what??? Still waiting. This is unacceptable on all levels. 5 months into this, and now the fence needs to be dug up and moved on to the property line because it encroaches on my neighbors. This is so unprofessional , this is such a nightmare over a fence I am disgusted in the workmanship, the quality, and the length of time. Shame on Home Depot for allowing this to continue this long. I will NEVER EVER EVER recommend this service, I will never contract with Home Depot to do any work on any of my properties AGAIN.
I have been waiting for three weeks since my “door install” was scheduled for Home Depot to send a contractor back to finish the job. I have a door sitting in the middle of my family room, a gaping hole above the patio door in my kitchen, and the last contractor stole lumber and a door lockset. I guess maybe I should file a theft report with the county Sheriff before I file a suit against Home Depot? SMH…
I love home depot and always have, BUT whenever I have a large purchase, I go to Lowes in Inverness,Fl, as opposed to Crystal River HD. If I use my Lowes card, I get 5% off the purchase. I have purchased a riding mower, and a regular mower, a washer and a dryer since we have moved here 4 years ago. I use your website , but then go to Lowes. Its now at the point that we go there for about everything we need. I am telling you this because I own Home Depot stock and have for years. I hope others are not like my wife and I…….. thank you
They do not care about their employees, especially when it comes to paying them. BASED ON MY EXPERIENCE, working at one of the branches.
I am ashamed of Home Depot! With all the homeless people who rely on food banks and community gardens, and Home Depot is throwing away Apple trees, lemon trees and vegetable plants!
I went to Home Depot in Portland Oregon (Mall205 store on Washington st.), and noticed a shopping cart full of fruit trees. I asked about them and was told they will be throwing them away, unless I want to buy any for half price. These were neglected and badly cared for.
Why for God’s sake would you not donate to a community garden, and EBT card holders and emergency food banks!
I will be going to Lowe’s from now on and I will be a squeaky wheel until your stores realize they are THROWING AWAY FOOD!!!!!!
SHAME ON HOME DEPOT!!!!!
I recently purchased three new appliances from Home Depot in Mundy Twp. Mi. New Whirlpool Washer and Dryer 8500 series. Also a Maytag refridge. It took two plus weeks to deliver and the Refridge and Dryer were both dented and went back on the truck. This was Saturday June 30th. I called the store Saturday and talked to the store Manager Robert. That was a waste of time. The sales person said if i had the appliances unhooked they would bring then out of the house and place in my garage for me. They only charge if they haul them away. They would not touch them it wasn’t on the work order. I still have not heard anything back from Home Depot were are my appliances i paid for? what the hell does someone have to do and what is home depot going to do for me and my wife taken a day off work. SORRY but u goes are sucking bad right now. (810) 252-XXXXX if anyone gives a damn. In the next 24 hours my attorneys will be handling this matter.
This is simple math. Even you corporate people can understand this. By not giving a 10% military to everyone in or out of the military. We are going to Lows to get are things. They give a 10% military to us at anytime. If we spend $50.00 at Lows they still get $47.50. You at home depot you are losing $50.00. I bet you stock holders would like to hear about this.
I went shopping at my local Home Depot store (8976) in Lancaster, TX to pick up Ortho Home Defense and some plants for my yard. When I walked in, I immediately see a display showing buy Ortho Home Defense insect killer with Wand and get Ortho Home Defense insect killer Refill for Free.
I did not find ANY More of the Ortho Home Defense with Wand that on display. A young lady with a Home Depot apron was passing by and I stopped her. I asked her if there were any more of the Ortho products in the stock room? She did not know. But she tried to assist me with my questions and was very nice; she told me she did not actually work for Home Depot but for Rain Staff. The young lady who worked for Rain Staff pointed me to a management person name Patricia who was at the customer service counter. She called Patricia by name but Patricia ignorer her. I walked over to the customer service counter to ask my questions about additional Ortho products. Finally a young man approached me and ask how could he assist me? I later found out the young man was a new employee. Anyway, I asked him if there were any more Ortho Home Defense with Wand in the stockroom? He did not know how to check yet. So, he ask another female employee in a pink t-shirt that was coming to work the customer service desk. She did not say anything to him or me but walked away from him and picked up the telephone. I heard her call someone and discuss rather or not there was back stock of the Ortho product. The young lady wearing the pink t-shirt told the new employee to tell me there was no back stock. I then ask the new employee for rain check and he told the young wear pink t-shirt what I ask for. She then said ” They don’t give rain checks, when the product is gone; it is just gone. I then spoke directly to the young wearing the pink t-shirt and asked her how was the ad up? She said she did not know? She told me to get a sale paper and look it up. By now the young lady wearing the pink t-shirt started assisting another customer and wants me to just go away.
I just wanted pest control from my home. Home Depot was offering deal on it that turn out to be dud for me.
Poor customer service by not being offered substitute product or calling another store to find out they had to product. Hopefully the new employee will get better training….
I have a complaint against the Reading, Massachusetts store. I am required to use a peace of equipment the is not safe because all of it’s parts are not secure. We have a panel that has a vacuum hose that has the tendency to fall off during operation. When this happens either the employee or the customer standing or passing by gets blasted with debris blowing out of the saw. Now I am in argument about what to do in order to prevent this from happening again. And I don’t appreciate my concern for safety and security on behalf of myself and others that won’t even speak for themselves go under minded. I have submitted two simple solutions that would resolve this problem to secure this vacuum hose with a screw or hose clamp, both were rejected and I don’t feel safe working with this piece of equipment, so I requested to be moved to another dept. for my own well being. Haven’t received a response yet, but I am looking forward to it.
Home Depot Employee Took my Wallet! Please help. left my Mont Blanc wallet at the Seaside, California Home Depot cash register last night, 6-2-2018. It contained : A minimum of 12 credit cards, debit cards, insurance ID, drivers license, gift card, a pair of earrings my state professional license, a number of checks written to me amounting to over $1700.00, and many pieces of personal information, mostly vital. I called this morning when I found my wallet missing. I called HD in Seaside this morning at about 8:00 AM frantically since I am travelling in 3 days and need my DL and credit cards. The person answering connected me to lost and found and they declared that the “vault manager” said no wallet was turned in last night. She ( Mary Elsie) had checked the lock box this morning and there was nothing in it. The other lock box or vault manager, Robert Tinajero also denied seeing my wallet this morning in the vault area. Because I was now certain that the last place I saw my wallet was in Home Depot, I drove three hours from my residence to this store and went directly to the customer service desk who once again, called the vault area and spoke with a person who claimed there was no wallet in the vault turned in from last PM. I did not give up. I called a police report and called the Home Depot store again at 3:44 PM. This time I was connected to the assistant store manager, Isaiah who said someone gave him my wallet at 9:00 PM last night immediately before the store closing. This wallet was admittedly delivered by or was in the possession of Isaiah, the evening manager on Saturday evening, June 2. Isaiah described it as a heavy, beige wallet. He said he placed it in a large lock box in the safe room only the managers can access. He then put me on hold and came back and said that he did not have my wallet and that it was now missing! The most strange thing is that no one had called me all day though I an a Home Depot pro reward member and they had all my information and not only made no attempt to locate me, but they stole my wallet. He called both Robert Tinajero and Mary Elsie the morning vault opener. She reportedly never answered his call and Robert denied seeing a wallet. Surveillance cameras were not checked. Police report was filed, but my property is still in possession of one of the three managers. Please investigate which employee stole my beautiful Mont Blanc wallet with all my belongings and thousands in checks, cash and jewelry.
did the theif ever get caught?
I could not get the vanity I wanted and they would not transfer it from a store 200 miles away but the new one I chose it being shipped from California. This is ridiculous, no wonder why everything is so expensive these days. This makes no sense to me at all.
I have been trying to get ahold of Graig Menear the CEO for weeks regarding a 15K floor install that was botched. While the grout was reimbursed as the store manager indicated it was a bad batch, the 15K flooring needs to be redone as far as the grout and I am waiting on the money to have someone come and remove the power and install proper grout. I get the run-around from the executive customer service team who I know can’t make a money based decision and everyone refuses to give an email or phone number to this Craig or any of the board members. Does anyone have any information on how to contact these individuals who run the company?
We are also trying to get an email address for Mr. Menear regarding a botched flooring job resulting in my family being displaced from our home for 6 months.
I am a veteran and appreciate your veteran/military discount.
I have recently have had issues using my california issued drivers license with veteran status printed in bold lettering.
Your policy hasnt been updated to show this id thus causing your employees to question my service. Can we update the home depot veteran/military id’s policy to show the dmv veteran issued card.
This would be greatly appreciated from a loyal home depot customer.
Thank you!
I am so disappointed in Home Depot. Unfortunately I live in a small town in the Upper Michigan and so far everything that I have went online to order said that it was not available for my area. I went to the store and they said that they could not get the two vanities that I wanted either and the closest store that had them was by Milwaukee, WI, which is about 200 miles away. Then I order two other vanities that I found so I sure am hoping that these do not come damaged and come in a timely manner. I also order a tub/shower surround which showed both items were in stock at my store and then I received a call today stating that the surround was not actually available that they would provide me a refund. I want the darn surround to go with the tub I don’t want a refund. I told her a refund was not acceptable and to get a new one shipped to that store. What a joke. I will be switching my business to Menards or Lowes.
I ordered custom windows for my home 1/26/18 and made a deposit. Initial install date anywhere from 3/23 to 4/23, then delayed until 5/11/18. Three days before 5/11, representative called and said they lost their local installer. I have made repeated calls and emails to customers service asking how this would be resolved. Kept getting promises that either a service manager or sales manager would call, no one never did. it is now 5/18/18. I have asked repeatedly for who to call/write to get answers, no information forthcoming. I have even left messages to get my deposit back and cancel my agreement. No responses from anyone, anywhere. I will be forced to get legal consult. This is unacceptable.
To the CEO
Jannell Strickland customer service. A BIG congratulations on handling a problem that was extremely irritating to me. The professional attitude,courteous manner in how she treated the customer is to be acknowledged. Employees who go out of their way to help the customer,acknowledge frustration,and get results, are to be commended.
Derek the manager at the Woodridge Illinois location is to be HIGHLY praised also, This young man spent over an hour trying to help us order furniture. He went above and beyond what was expected. Very helpful. My husband and I are stock holders in Home Depot. I was disappointed initially in how certain things were handled but Derek and Jannell assured me that they were doing their very best to satisfy the customer. Thank you
De
Used HOme Depot for kitchen remodeling for total of $8000. Dishwasher installed adjacent to diagonal cabinet. Bottom of dishwasher sticks out and wheels and underneath of washer is exposed, Contacted Home Depot; was told there was nothing they could do. That happens when you use diagonal cabinet. I asked why I wasn’t told this prior to installing, was told that the designer would not have known this. Apparently I’m the only person to ever have had a dishwasher installed next to a diagonal cabinet. Was told to either remove dishwasher and have a cabinet put in or live with it. If installer returns to house to check on it, I will be charged an additional $130. After they get their money, you are on your own.
Just one more thought. I called HD in Conroe Tx to ask the manager’s name. The customer service rep that took my call didn’t know his or her name !!! what !!
I plan to send a letter to the CEO.
I hope the message ” awaiting moderation” isn’t censorship ! but the other posts I’ve reviewed appeared much more involved than my experience today including customers waiting days or weeks or over a month for delivery of a product they purchased in good faith from a overall good store. Me I won’t purchase any product from HD that I can’t take from the store to avoid that happening. And will not hire a contractor from HD due to the numerous complaints. Its really a no brainer to sell products, Walmart does it, other stores do it, its the customer service and help you get when in the store that keeps you coming back. Please train well HD.
Earlier today April 30, 2018 at approx. 1 pm, I visited the Conroe Texas HD where I have shopped numerous times since moving here about 4 months ago. I have shopped and spent a lot of money at HD over the years in Dallas, Plano, McKinney, Bastrop, Waco, and Richardson stores. Overall I have been pleased with the products and service understanding its a large store with i would assume high turn over rate for employees. The reason I say that is most no nothing about the products HD sells. Back to today. I returned a 2 by 4 by 8 piece of lumber due to it had warped way too early. I had stained it so I knew it may not be returned or i would get a new board without paying. I prepared to pay the $4 or so. No biggy. I stopped at the customer service counter explaining the situation. The first female employee was very kind and admitted she was filling in for someone and didn’t know so she referred me to another female employee that was put out and annoyed that I was there. She never said hello or anything. The polite employee suggested the young man to her left. He listened and said normally don’t take stained lumber back even if warped but its only one piece and agreed. I was very thankful. I picked out a replacement board and returned to the customer service counter expecting a simple final good bye. Well, all new staff was there. No one was aware of my earlier visit. The employee had to ask someone else and a man that claimed to be a manager waited on me. He first asked who was the employee that approved the swap? I had no idea. He asked his name? i had no idea. He asked his appearance. I tried to remember. The alleged manager insisted he had to know the man’s name before approving the swap as he pointed to his orange HD apron where his name was drawn on. He insisted I should have asked the man’s name or looked at his apron to remember. I simply said I didn’t know I had to do that as that’s never been done before. And the employee sure didn’t tell me or offer his name in case what was happening could happen. The alleged manager continued to talk down to me showing so much disrespect and insult that I was simply without words which is a rare thing. I did say next time I’ll take an employee pic with my phone ! which i’m sure most employees would not like. The alleged manager was simply rude. And then the alleged manager said just take the new board. I understand the need to be sure if a swap is allowed or to follow policy but when it is just one board and not a trailer full was absurd ! I even offered to pay for it if needed. Also the HD parking lot in Conroe Texas is full of shopping carts and flat carts . Not just in the holding spots for the carts but every where !! in parking spaces too. This is poor management. The inside store is congested difficult to move around as well. There are good helpful employees in every store and Conroe too however, for “customer service” to treat customers this was is so unfortunate and wrong. This is a result of poor training and poor over sight by the HD main office. I like HD. always have. but Lowes is just around the corner folks ! I’ve reviewed other entries today and surprised with the stories shared. I understand such a large business will have its share of mistakes. We are all human but to intentionally treat a customer like this for something so simply is unacceptable. i really don’t know if anyone with HD will read my post today and especially respond. I’m sure there are a lot to read. But hey HD should employee quality control to at least attempt to improve an area that is at the heart of any business, customer service. thank you.
Complaint about a bill I do not owe Home Depot in Arizona.
It is a real shame that Home Depot spends Millions of Dollars in Marketing your Company ,so that you can draw in more Costumers there by trying to make more money for your Investors. Sounds like a good plan? Only draw back is While your trying to bring in Money your Stores at Various Locations are allowing People who just hang around your Parking Lots some appear to be Day Labor’s. you even spent money to put up a Tall Fence to keep these people out, even Hired Guards to keep them out. So much money going to waste and so many Potential Costumers Lost . These people approach your Potential Customers either Begging for money or a job. I also watched as one of these people went around the Parking Lot looking Into Various Cars Appeared to be looking for something to Steal. Also several pick-up trucks stopped to ask if some of these people wanted to work. I thought HOME DEPOT Had stopped allowing this to happen. The Mgr. I spoke to said “the guards are supposed to keep these people out. ” Just a thought Maybe time to re-evaluate your Guard Company. LOWES doesn’t appear to have this Problem and they didn’t even build a wall. More of a Problem of Lack of Interest on Behalf of those Home Depot Stores where Manager’s make assumptions that everything is Okay and /or allow their supervisor’s to Ignore Big Problems Like Paying Customers Being Accosted IN / ON your Protected /UNPROTECTED PROPERTY. LOWES store is farther away from my home . However I am willing to drive that extra distance for the SAFETY AND SECURITY that I feel and that Peace of mind shopping there. It is a real shame that Home Depot Has Allowed this to Continue. Many of our Neighbors feel the same as I . Sorry this is so long But I just thought It had to be said. Being part of TOP Management Prior to my retirement I would have wanted to be kept aware of these Problems.
Thank you, for taking the time to read my comments.
Martin
Complaint submitted 4/21/18
On April 17th Home Depot counter top installer arrived at our house to install our counter top order that had been placed on March 3rd. As you can see from the dates the wait time was excessive. At the completion of the install, it was discovered the wrong color of solid surface had been ordered and installed. We choose and provided our Home Depot kitchen designer, Mitch, with the sample for “White Granite” and “White Quartz” and been incorrectly ordered.
We have been loyal customers of Home Depot Eagle Idaho for many years; purchasing items for home remodels for over 13 years. Finally after 5 years of waiting we were ready to remodel our home kitchen with great excitement. With visited with the kitchen design team member Mitch several times before placing our final order. We sat across from him and handed him the sample of solid surface “White Granite” that we decided on after looking at many samples. We order our counter tops on March 3, signing the paperwork stating we were hiring Home Depot to do the work.
After this error was discovered we have several conversations with the Eagle Store manager, Kathy. She was unapologetic for the error, told us we had signed the paperwork adn we were responsible. She also said there were 3 opportunities to verify the order, at the time the order was place, when the install company came to measure for the template and prior to installation. At none of these points did anyone ask us to verify the product ordered.
Cathy the manager has told us there is nothing Home Depot can do. I’m shocked that home depot would expect their customers to act as their quality control process. Not once we were asked to verify what had been placed in the computer. During our order Mitch’s computer froze up. He suggested we go look around the store and come back in about 15 mintues and he would have our order ready. I suspect it was here where he selected “white quartz” rather than our selection of “white granite”.
My wife and I feel utterly betrayed by Home Depot. After many phone calls with Kathy, Eagel store manager, she did offer a $200 compensation credit.
This feels like an insult. We have been planning our kitchen remodel for years and spent a lot of time selecting the product we wanted for our counter tops. The granite has color and the quartz is basically a boring white. It is a choice we would have never selected. This is a heavy disappointment and truley a betrayal by home depot as your loyal customer.
Our ask is to be fully compensated for the counter top material and installation costs. I hope that Home Depot will do the right thing. This error was caused by Home Depot and should not be the responsibility of your customer.
Sincerely,
Frank and Denise Loucks
Boise, ID 83714
208-871-XXXXX
On March15 I had ordered a 4 ft fiberglass ladder to be delivered to my house in Rosendale Wisc. the delivery date they had given me was April 11th, when it wasn’t delivered on that day I contacted the UPS store to find out that the ladder was to be sent to the home depot in Appleton store on March 22 and when I called the store they told me that it wasn’t there and that the UPS people had lost it, I was told that I could get another ladder from the store that was 92.00 for the same price I had paid for the one that was stolen if I came to the store to pick it up. I thought that was a good deal and that Home Depot was stepping up to make things right. I went to the store in Appleton to find out that I could not get what was promised to me and I could pay more money if I wanted to purchase another ladder…… I drove 44 miles to get what I had paid for and got nothing. If I wanted to order another ladder I could order it and wait another 10 to 12 days for it to come ( if it wouldn’t get stolen) The female Manager in the store came down and was VERY rude to me you would think that she would have wanted to make me a happy customer so that I would come back for more business but that didn’t happen she said if I wanted my money back I would have to wait for 10 days…
I will never shop or tell anyone I know to go to any Home Depot ever until the issues are fixed or you do more intense hiring interviews because the upper management team you have at the Appleton store is a bit to be desired…..
A very unhappy shopper
Have always shopped at Home Depot but not anymore. We are very disappointed with this outfit after finding out they do not
honor Veterans (only if Retired or disabled)…..they all served and gave a portion of their lives to protect our rights….so why not give them all a discount(which they had been doing in the past), they deserve something. Even grocery stores give them a parking space everyday not just on holidays. VETERANS BEWARE……HOME DEPOT DOES NOT CARE ABOUT YOU ANYMORE!!!!
I am an honorably discharged Captain from the USAF. I find it very upsetting that you discriminate against military personnel regarding how they served in the military. If you are going to extend a discount to military personnel, whether active or inactive, regardless of their military status, they should all be eligible for this discount. I have been shopping a Home Depot since they opened in California. When you first started this program, I use to show my discharge papers to receive my discount. But I am no longer able to do that since your policy changed. I’m hoping you change your policy.
I ordered a bathroom floor back in November, 2017. Then the installation nightmares began. First they sent two installers who had never installed my type of flooring which was the Allure GripStrip model. I also ordered laminate for the front entrance way. Let’s start with my front entrance. The two guys were an over an hour late with no call. When they arrived they did not have the orders as to what the job entailed. Then they couldn’t get an answer so they hunt and pecked for a solution. They had no tools. First they left the mitre jobs a mess because of no tools. The transition pieces didn’t work but they just left it that way, glued with my husband’s iron block sitting on it hoping it would stick. Then onto the bathroom. They had no idea of how to install it. I watched the tutorial later on your website of the floor installation and no way was it done correctly. Then they tried putting the trim work to the front door as the trim for the bathroom. I was the one who said they didn’t match the bathroom floor and were the ones used for the front door. The flooring, of course, would not stick. But they left it that way and out the door they went. Now I have a floor that does not stick and moldings that look like crap. I called and complained and the Idaho Falls Home Depot sent out FIVE guys to look it over. I got everything from one person did not see anything wrong with it to one who said everything should be ripped out and done again. Their answer was to send someone out to put the same flooring over the old flooring. But the installer and I said that wouldn’t be good because now instead of one floor not sticking I would have two. So, he suggested I get my money back and start all over. In the meantime he pulled out only half of what was left of the installed flooring and removed the transition piece between my hallway and the bathroom with the carpet now coming up in the hallway. Okay. I got my money back for the flooring, although I think I got chumped on money for the trim. Now I am waiting for a check from Romanoff for the installation. My biggest grumble is with two of the employees there. I have called and left messages five times over five months for Penny and Ashleigh with no calls back. I was in the store waiting to see them only to have Penny put a message in the system as to the reply from Romanoff about getting the installation money back. I have no idea how to get a hold of Romanoff and no idea as to what the payment will be. This is the worse service I have ever gotten in 65 years. If they are afraid to contact and inform and help out customers then maybe they should find other employment. Do you have any suggestions as to what to do with my now funky looking floor and uprooted carpeting? Only one of the people I talked with that came to the house was on the ball. His name was Josh. Not sure if he works for you or Romanoff. I would love to talk to him to see what options there are.
I have read many of the reviews about HD here and on other sites and it appears they dont read them or pay any attention to the negative things said about them. I am adding another just to air frustration…..
They flaunt their attention to their support of veterans but will not honor a veteran discount without the “proper” doXXXXents. On my AZ drivers license I have the word veteran printed on it to identify me as such. In order to get this doXXXXented on my license I had to show the AZ DMV my DD214 as proof. Apparently HD does not recognize this as a “proper” doXXXXent and deny my request for a veteran discount along with a bit of attitude stating that “they” (meaning management) has mandated that only the “proper” doXXXXents can be accepted. Such a shame…..if it wasnt for the efforts and dedication of the veterans of this country, both those of us who have survived and those who didn’t, their sorry ass corporation wouldn’t exist. They talk the talk but don’t walk the walk.
Now….just down the road a couple of miles there is a Lowe’s store. They have a different attitude towards us vets. They thank our service by creating a system by which you can register as a vet and recieve a veteran discount just by giving them your phone number. You are in thier system and no hassel…no problem…no attitude. Guess where I will be shopping from now on…sure wont be Home Depot. BTW….Ace Hardware also gets an A+ for thier recognition of veterans. Bye Home Depot…..hope you are next….right behind Toys R Us…
We bought a washer and dryer from the Covington,Ga Home Depot. They were to deliver to us but due to after a first failed delivery wwe asked it be sent ion to the store, the delivery guy said sure just contact HD in Covington have them change the delivery address. I did just that and they said everything was set…..not….5 days later come to find out the lady in the office said they lost connection on the phone during the call and she didn’t call them back,when I was put in contact with her she first off started complaining how her day was going having to deal with vendors,seriously your gonna complain to a customer that you yourself screwed up something as simple as changing the delivery address, needless to say they were more satisfied at refunding my 1800. Than trying to resolve the issue…. Lowes got my money and sure they were happy and professional. A friend just spent 2500 for a stove and dish washer at the same Home Depot in Covington Georgia and the installation guy showed to install and there was no product to install,when she called to let them know he was there they told her it was irrelevant that he was there….needless to say Lowes in Madison ga got her money also and she said they didn’t try to make it right just wanted to refund her money. I think someone from corporate should check into the running of this place, you might be making money there but you may also be losing just as much
. We won’t shop there ever again
I recently 7/17 bought wood tile from Home Depot. They sent over a 3-party company name US Installation to do the installation. They work the hours was in favor of themselves (ex 10-4:30, 9:30-4 and including lunch not even 8hrs). During the installation they cut a piece of my valance that’s for my blinds and installed within my quarter rounds to close a gap.
After the installations, I have notice the my floors was uneven and didn’t use spacers, floors was unleveled and I paid extra to level, quarter rounds was not seamless to the wall or floors, gaps in the quarter rounds, still see the nails in the quarter rounds, in my kitchen there are gaps where I still see the cement, bad corking, and they never replaced my valance. I paid over $11,000 for this project and my finished project still looks like a $5,000 project that I, myself would do and I am not handy.
I have complained to US installations and the blew me off by setting up service call for when it is convenient for their staff and not the customer but no one would show up or come on the wrong day. The Supervisor, Ahmed is unreachable and never will call you back.
I have reached out to Arnie at my Home Depot to complain and he suggested the he will forward the problem to the new DM. New DM called me back 2 days later and wanted to come out when he could, not when the customer was available. I’d suggested to Arnie at Home Depot that I was going to complain to my neighbors and BBB. He stated that US installations is another company and they have no control. REALLY???? I have told the DM, I have gave him an opportunity to fix, but now it is too late and I am tired. This has been going on for 6 months.
I’d looked up US installations on the BBB and they have so many complaints against them. Why do Home Depot insist using them?
Everyday I look at or feel my floors and I am horrified. I feel that Home Depot has stolen at LEAST $4,000 from me.
I will never shop this company again . I asked a woman named Maria a question at your Manchester,NH. store and received nothing but attitude. I later found out she was some part of management at this store. I that is how upper management works than I am all set with your company. I will find somewhere else to shop and let others know of my experience.
Home Depot is off my list of places to shop. No one responds to complaints. Have been waiting 2 months for my defective brand new washing machine to be replaced. Weekly phone calls – from me, they never call me! Lots of promises but still no machine has been delivered. Spent $2000 and don’t have a washing machine yet. Hiring an attorney the end of this week to hopefully get them moving. Have never seen such dismal customer service, lack of response, disorganization, and lack of customer care. Don’t expect them to honor promises made.
I have just spent over $10,000. to re-do my floors. I ordered both hard floors and carpet. The order was originally placed in October, with an anticipated delivery date of early November, and a final install date the first week of December with the job scheduled complete.
Well, that hasn’t happened. I (like most others I would imagine) was told that Romanoff Renovations would be doing the install. My first scheduled install date was November 27th for the hard floors. I was told this would take 3 days to complete. The installers arrived with JEFFERSON as the installer. He stayed about 2 hours and then said he had to leave to do another job and he would be back the following day. He showed up the following day and the same thing…..stayed a couple hours and then left saying he had to complete another job. On day 3 which is when the job was to be completed, the same thing happened. Fast forward to today, December 28th, and that 3 day job has still not been completed. So we are now in day 32 of a 3 day job. JEFFERSON’s boss, MICKEY has continued to apologize and come up with reasons for this continued delay. He has assured me that they do not send their installers to another job and continues to tell me he does not understand why the installers have left. You would think at some point he would have addressed the issue, but it’s apparent he has not. MICKEY and I have have several conversations, the last of which I asked him if he was willing to pay my January mortgage, and of course he said no. You see, this is a rental property that is completely vacant. I cannot put the property on the market until the floors are completed, which as I said is in day 32. Yesterday MICKEY sent out ERIC to make it all right. MICKEY assured me that the job would finally be complete yesterday (DECEMBER 27th). So Eric shows up and immediately tells us that the job cannot be completed, that he was not told the entire story and that there is more work here than he was told. He said he would have 2 installers come out today and he would then come out on Saturday to complete the job. Saturday is December 30th BTW. So even if ERIC ‘completes’ the job this coming Saturday, the quarter rounds that needed to be reordered because they came in in the wrong color won’t be available until ‘sometime in January’.
I called Romanoff yesterday to speak to MICKY’s boss who I discovered is XXXXXXXXXX. I was told he would return my call by today and I am still waiting.
This is a rental property in Reno and I live in California. I am fortunate to have a very good friend who lives in Reno and has agreed to be the manager for this project. He has taken several days off work to be there for the installers and has been flexible beyond belief for this. The gentleman who sold me all the materials at Home Depot in Reno was and continues to be amazing. His name is JIM.
HOME DEPOT, why would you continue to employ a contracted third party who cannot do what they say they will do? I have looked Romanoff up and their ratings are absolutely horrible.
ROMANOFF – I will be expecting you to pay January’s mortgage on my property as it is your company who has prevented me from putting my house on the rental market.
This entire experience has been worse than horrible!
I needed to replace our dryer in Margate, NJ. Since I’ve done business with John, an appliance sales person, I decided to buy it near me at the Montgomeryville Home Depot. He assured me that the delivery would not be a problem since there are warehouses near Margate, NJ. He also told me that the delivery company will call me the night before and give me a window of delivery time.
Here is where the problem began. The night before delivery no one called me. It takes me 1-1/2 hours to get there from my house. To avoid early morning traffic, I decided to go there that night and sleep over. Just in case the delivery is very early. In the morning, I called the delivery service and was told that my delivery is #9 on the truck and will arrive between 11:45 and 3:45PM. After no one showed up by 4:30, I called again and was told that they were running 30 – 45 minutes behind and that I should wait.
At 5:30 I called them again and the woman told me that she will call the delivery guys and call me back to let me know of the time. She never called me back. At 6PM, I decided to call John, my salesperson. He was surprised that I have been waiting the entire day and promised to call the delivery people and get back to me ASAP. Shortly after, he called me to let me know that he spoke to them and they are 10 – 15 minutes away. I waited another 45 minutes and at 7:10PM decided that I cannot wait any longer. I called the store again and spoke to Katie to explain my situation and frustration with this delivery service. I asked her to cancel my order. Few minutes later John called me back to let me know that he will cancel my order.
I do not understand what kind of Delivery Company (people) they are. Everyone has cell phones. Why wouldn’t they call me and let me know what is going on. I was stuck in that house the entire day with no food and no idea of anything regarding my delivery. It took me additional 2 hours to get back home.
I guess I will deal with a local appliance service company that cares about their customers and service.
Very disappointed,
Paul K.
I’ll be brief. I understand labor market problems. I understand that in a huge enterprise handling millions of consumer items and services, there will be mistakes and complaints.
However: I have lived for 40+ years in an average high-income region (SF Bay Area) and have patronized our local HD store (San Rafael) since its opening. From a stellar operating profile in early years, this store has moved downhill steadily in stocking, maintenance, quality of customer service and actually — based on my (probably last) visit 2 hours ago — the store is now a dangerous environment for the customer. Carts blocking the aisles; debris from packing on floor; lumber, HVAC fittings, rug fragments, empty boxes, etc. etc. everywhere.
Disgraceful. Do something.
Hello
I am beyond frustrated with Home Depot’s inability to deliver appliances purchased on Dec 29th, it is now Jan 19th. I bought three appliances, 1 wrong refrigerator was delivered then picked up and my washing machine was lost. Today I was promised for the last time (many unmet delivery requests have been made) that both the lost washer and the refrigerator (2nd one the wrong one was initially delivered) would be delivered today. Upon delivery only the washer came, still no refrigerator and I have spent all day dealing with this problem. I attempted to talk with someone at corporate offices but unable to reach anyone. This is really bad customer service. tracyarntzen@ gmail.com
I live in New York State and the state will issue your drivers license with ‘Veteran’ printed on it as long as you supply DMV with your DD214 papers. When I tried to use it for the 10 percent discount I was told it was not accepted. I use it at Lowe’s and many other stores as they honor it. It’s a shame Home Depot dosen’t recognize it and it seems as a lot of Vets are boycotting them.
To whom it may concern,
Please excuse my brevity, my wife and I purchased a washer and dryer via on-line 1321.63 total on 11-24-17.
Delivery was scheduled for 11-28-17 after no confirmation call regarding delivery I called to inquire and was informed that the order had been cancelled after nearly 1.5 hrs on the phone with no resolve we made the same purchase from Lowe’s while waiting on hold.
Poor customer non-service experience.
Sincerely,
Eric Jones
I have a complaint about your Pico Rivera , CA store. they have the worst customer service I have ever come across in any store. They are not trained properly how to process transactions. and the managers are just as bad. in the last 3 weeks I have had to speak with these incompetent people. I went in that store to rent a shampooer. and I bought a bottle of soap I paid 63.64. I returned the machine clean. the following day I was accused by 3 of your employees that I had stole a tool. then this unexperienced employee Rafael charged me 13.64 on top of what I had already paid. when I questioned him why he said I don’t know but you owe us that. and when I asked for my deposit he told me he was returning to me 58.00 (which make no sense because the rental is 30.00 and a 50.00 deposit is required.) . I told him to check before we did any transactions cause that didn’t sound right. but in trying to show me he knew what he was doing he screwed up my whole return. I asked for a manager(Frank) to assist, that was a mistake he didn’t even know what was going on. he was willing to return to me 50.00 dollars. because he didn’t know how to fix what Rafael had did. I asked him if he was sure that was correct. He insisted that he knew what he was doing. and that I should get that in 3 days through e-deposit. and he returned my 13.64. I waited the 3 days no edeposit was received. I went back to the store and again was treated rudely by your customer service Rafael and again manager Frank assisted me. saying he didn’t know what to do the computer wouldn’t allow him to see the transactions (I provided all my receipts and paperwork.) but apparently he is not trained very well.. he had to call another manager to assist. She finally caught the mistake of why these other two incompetents. she again charged me 13.64 ( I still do not know why I had to pay 13.64) but she realized that was an error and refunded my card. and she them told me I would be getting back edeposit of 27.56. I waited another week and 1/2. still no deposit. today I returned to the store to ask about my money . again Rafeal gave me bad service told me to move to the side while I wait for the manager , I didn’t even get a please. you think since this was his fault I would get treated nicer. (not the case). I waited for a manager for 35 minutes. The only good employee that I have come across in that customer service is Chantel -she finally got me a manager. because Rafeal and Art . would not even help me with that . The manager that came to assist was Frank again and another female manager who didn’t even want to assist me. she just walked away and got on her cell phone. after going back and forth with Frank I asked why cant they just refund me the 27.56 in cash since they cannot return to my bank card. he said he didn’t know what to do and according to him it had already been returned . I showed him my online banking , where you can see a return has not been made. he said he didn’t know why and he could not do anything else. he would only give me credit for my trouble . but when you look a the receipt it states the 27.56 was voided. so again I ask where is my deposit return. ??? by this time my blood pressure is up I informed Frank if he need the money that bad he should keep it and I let him know I would be contacting you corporate office. I don’t know is this the way you treat your customers you steal from them and then tell them thereis nothing can do about it. I’m out 27.56 plus 13.64 from your company. to you that might not mean a lot but to a single parent that is. and its ashamedthat as big as your company is that you would treat your customers in this manner. I will never shop at another home depot again. I always enjoyed going to your store but I rather shop at lowes they don’t steal from you over there. I sincerely hope your employees enjoyed my money they stole from me.
Everytime I have a problem I can never get any help from customer service. I get ignored a lot. I think home depot gets their hired help from a homeless shelter because none of the operators have any brains in their head. Recently my account was deleted on purpose along with my wish list from some immature, uneducated person who takes care of the rateing and reviews emails of what customers buy. I was sent 2 emails asking me to rate and review commercial vinyl tiles I purchased but never received because the shipping box was destroyed and I said I never received the tiles. I also said I never reordered them again. Then I get the same email about the same thing and I said the same thing as I did in my first email from home depot and I also said to “STOP BUGGING ME”. That was august 8th/17 and since august 8th whoever looked at my reply back to them did not like what I said so that immature, uneducated person deleted my account. I can’t even get a link to send to reset my password because there is a message telling me my email address does not exist. I got a email again from home depot telling me my account is still active but I can’t log into it. That low life that deleted my account really messed my account where it says active still but my email address and password don’t exist. I wish I could find out who that idiot was?
I ordered a dishwasher on Aug.27 and it was cancelled in error by the store.#H6310-88541 It was supposed to be reordered and never was but Irma came and I didn’t inquire about the delivery until 5 days ago. I was told if I didn’t hear from the delivery dept in a few days to call Maytag directly. I did and they have NO record of the order and told me to call the store. I did and they said it would have to be cancelled and reordered. They would call me back with a new order number! I HAVE NOT been called back! Home Depot has my money and I am very upset with the corporate lack of professionalism! Also, I called the number on this website and pressed the required number to reach a person. The phone did not connect me!!!
Trying to leave a comment is next to impossible because they ask you to ciopy wo2 words to verify and they didn’t accept them on many occasions even though I was careful to use capitals and numbers correctly!
FYI I am going away for 3 weeks on October2 and MUST have this issue resolved.
Susan Gilbert (917) 548-XXXXX or (954) 374-XXXXX Sueg327 at aol.com
The straws that broke the camel’s back…..
Local Home Depot in Lancaster Ca, continues to allow day laborers to congregate in their parking lot and harass customers even though signs are posted informing these individuals it is against the law. Additionally, most certainly many of these individuals probably have questionable immigration status and are not here legally.
But on top of all this, when I went into the store the only thing I could hear was a foreign language broadcasting over their PA system!
This is America and our accepted language is English!
Home Depot, I guess you think you can afford to lose another customer; well you have!
I do have a choice for my home improvement materials and supplies.
retired95david at msn.com TODAY ONLINE, I PLACED AN ORDER FOR A TUB/SHOWER 4-PIECE KIT ORDER NUMBER W77989____. PLUS A FAUCET SET TO GO WITH THE KIT. MY TOTAL ON LINE COME TO $478.72. I GIVE THEM MY CARD INFO. AND PRINTED OUT THE INFO. AS SUGGESTED FOR THE CUSTOMER. THEN I GET A CALL FROM MY BANK, SAYING WE THINK THERE MIGHT BE FRAUD ACTIVITY GOING ON NOW ON UR ACCOUNT! SO THEY SAY CALL BACK HOME DEPOT AND ASK WHATS ACTUALLY ORDERED. IT TURNS OUT THE CUSTOMER ON LINE GETS JUST ONE ORDER NUMBER BUT AT THE STORE IF THE ITEMS ARE IN DIFFERENT LOCATIONS THEN THEY CREATE EXTRA ORDER NUMBERS. WHEN THEY DID THIS, THEY MESSED UP AND ORDERED THE TUB KIT TWICE COSTING ME APPROX. ANOTHER $ 400.00. I’M NOT HAPPY, SO I AGAIN CALL HOME DEPOT AT 1-800-430-3376 AND TALK TO JASON CLARK, THEIR REP. SO JASON, SAYS LETS CANCEL THE ORDER AND REPLACE IT AGAIN… BIG MISTAKE EACH TIME THE ORDER IS REPLACE, IT ALSO PICKS UP THE CANCELLED ORDER. SO JASON SAYS THE MONEY DOES NOT LEAVE YOUR BANK UNTIL THE PRODUCT ARRIVES AT THE STORE—WRONG –BANK OF AMERICA TOOK IT OUT THE MONEY TWICE. SO NOW I HAVE TWO ORDERS WITH THREE DIFFERENT ORDERS NUMBERS ALL DIFFERENT FROM THE ORIGINAL PRINTED OUT WITH I FIRST PLACED THE ORDER.. IT IS SAD THEY CAN NOT FIX THEIR SYSTEM CORRECTLY. IT SHOULD BE SOOOOO SIMPLEEEE. DAHHHH. I DOUBT IF I WILL EVER AGAIN PLACE AN ON LINE ORDER FROM THE HOME DEPOT. AND WORST PART IS THEY STILL HAVE ALL MY MONEY AS I SHOWED THERI PERRIS , CA STORE MANAGER MY ONLINE BANK ACCOUNT, SO SHE KNEW THE MONEY WAS GONE. AND I STILL DO NOT KNOW WHAT I’M GOING TO RECEIVE??? THIS IS NOT GOOD AT ALL.
I spoke to Iris at Home Depot headquarters regarding my delivery because the delivery people did not show up till three and a half hours later when I wasn’t in my home. I am trying to have them come back on a saturday but they are telling they have no one working on a saturday. I think that is crazy and all Iris can tell is that she will put in a complaint for me after giving me a 30 second silent treatment.
I have been going through the process to get windows installed in one of my rental properties for four months. I have had three measures (after they lost the first) . I then had two separate installation cancelations on behalf of the installer. Yesterday morning my installation was on the schedule yet again but when the installer arrived, he informed me that the window would not be able to fit up the stairs because they ordered it in one piece rather than the three pieces it should have been ordered in. Since this has been such a long process, I can only imagine how long it might take to get the window I need in and decide I do not want to reorder. I go to the Ridge Rd./ Highland Ave. location where I just paid the remaining 1,500.00 something dollars in cash, with my receipt and no one knew how to refund me. They tell me that cash is not accepted and they do not know how I can receive a refund if I paid cash. Today I received a call back from the exterior installation manager telling me he is going to have a check sent to my address of record. The address of record is the rental property that is under construction that doesn’t even currently have a mailbox! He told me there is no way I can receive a check sent to my home or to my local home depot. This has been the most frustrating experience on every level!
Candace Matsuda:
they can actually refund you as long as bookkeeping is on the property, unfortunately it will mostly be 20s. Generally most registers at return/services/prodesk is under $500, if they have more is from purchases that were done.
If they question the transaction a manager can take receipt info plus your contact info and bookkeeping will verify the receipt with loss prevention. Then they’ll get a hold of you with refund. If they say otherwise it’s them being lazy.
-former Head Cashier/Returns/Special Service friend
No complaint……..I have accolades for Robert Stone, a Flooring Specialist in your Mesquite, TX location. Robert is a true gem of an employee! I needed help with blinds for a rental property and I was so fortunate to have Robert help me. He was so helpful and courteous. I shop at Home Depot several times a month and it’s people like Robert that keeps me coming back.
Kudos to Robert Stone!
Barbara Wardlow
I have never been so disappointed in this company. I had a soffits and gutter project scheduled since June. Well 3 strikes I’m done. NO ONE ever calls you back. After I was assured by the project manager that my material was going to be delivered this last time and wasn’t. I spoke with my salesman he came across like he could care less and I needed to talk to his boss. I called her and no call back. An email was sent to my salesman from another store and he stated he would check things out and call me guess what he NEVER called me. An email was even sent to Atlanta and I was told someone would call and email me guess what I go nothing. Your customer service is the worst. Finally someone called me from Texas to see how everything was going. I told her I’m done. I want this project cancelled. She stated she would return all of the money I had sent. Oh yes I sent money for my loan on a project that wasn’t even started. I will never purchase anything for Home Depot again. I know my little $9200 project means nothing to you
I don’t know which is worse the customer service at the store or the dysfuntional website which Rarely results in what is typed into the search engine by consumers or the fact even the Home Depot employees both on line or in the store can rarely find any product information ever. Home Depot used to be great; but it has gone down hill the past 10 years to being truly the worst customer service and product experience ever almost all the time. Truly sad to see such a great store ran into the ground!
Had a total of 3 toilet installments within 3 weeks. First was done in 30 minutes and the exact price that we were quoted. 2nd & 3rd were done 3 weeks later (same company different installer). After 5 minutes of coming to our home the installer said we needed to go to Home Depot “right now” and swap out our downstairs toilet because the install would be too difficult. We did despite his rudeness because we wanted the job completed. When he started to install the toilets he then said we needed a new connection and charged us $25. We could have picked it up for $5 at Home Depot when he had sent us there already AND it was included with the first install. When it came time to pay (although we were told we paid ahead of time over the phone) the installer swiped the card to fast and it didn’t work. Rather than retrying he held the card up to eye level and said, “Do you have any money on your card?”. I couldn’t believe it. When I told him to try again, but slower and it went through he said “Oh good you do have money”. We have a floor tile to schedule for nearly $8,000 CANCELLED!! Never again will I use Home Depot installers to come to my home and insult me and overcharge.
I spoke to a flooring associate (store6579) on 6/9/2017. I explained that I didn’t want a laminate/wood floor that required a lot of maintenance or that would scratch easily. I chose a color and the sales associate directed me to the Santos Mahogany. So I ordered( H6579-30032) items and had Home depot install 330 Sq ft in my Master bedroom on 7/7/17. After installation I spoke with the installer about my concerns with this floor. The installer did express that this floor would definitely be high-maintenance and would scratch easily. This is VERY TRUE so far! I spoke with Travis/Susan at HD 6579 and I was told floor has a 55 year warranty. This is not a warranty issue this a misrepresentation of what I told the sale associate what I didn’t want in a floor. I was offered a rug by Travis but this doesn’t resolve the issue at all. To resolve this issue I want a tear out and a reinstall on a new low maintenance floor at no cost to me. Thank you for your time> Dee Johnson, Scurry TX 75158. 214-808-XXXXX
See below for my most recent experience with Home depot Gas Range delivery services, which I paid extra to receive
Bad experience with home delivery service.
Bad experience with home delivery service.
First 1) wrong washing machine was brought into my house. I had to show the delivery team my receipt. Then they brought the correct machine
2) Disconnected old hoses and allowed water to spill all overthe floor
3) Could not connect new hoses that I purchased from Home Depot. Never had a problem with existing hoses
4) Did not open all water valves completely which did not allow water to fill machine
Required me to hire a plummer at a cost of almost $300 to explain and fix the set-up done by the Home Depot delivery team
My husband and I are so disgusted with our recent experience with Home Depot’s policies. We bought a GE Washer and Dryer May 11, 2017, it was delivered May 13, 2017. The gas was temporarily off when they delivered (previously unknown to us that the gas was off). They said they could not install the washer and dryer because the gas was off and gave us a number to call when the gas was on so we could schedule them to come back to install. That evening the gas was back on and my husband installed the washer and dryer. I washed a load of clothes and then put the load in the dryer. The dryer made a horrible noise. It was metal rubbing on metal. The next day we went to Home Depot to tell them that we would like to return the machine but they told us that because we accepted the units, we could not return them and that we would have to work with the factory to get the machine repaired or returned. (The people who worked there were very nice.)
We called the number we were given for the factory and they scheduled a repairman to come out within about 3 days. When the repairman arrived he turned on the dryer and when he heard the noise it made, he said, “You need to return this machine.” He wrote on the repair order, “customer will return the dryer”. So we went back to Home Depot and told them that the repairman told us we should return the dryer. They again told us that we would have to work with the factory to return the machine and gave us the number of the people we should call.
We called the number and that began a six-week long ordeal. The factory opened up a “case” and we provided them with all of our paperwork, pictures of our machines, etc. In the meantime, we still needed a washer and dryer. Hoping they would simply allow us to return the washer and dryer, we went ahead and bought another washer and dryer (from Home Depot, different brand).
Ultimately, they said that because we did not buy another GE washer and dryer, they would not take the pair back. They would send another repairman out.
We waited a month for the second repairman to come out and the day he was supposed to come, I waited all morning and he never showed up. When I called, they said he came but no one was home (which was not true). They rescheduled the appointment for the following week. When he came, he said that they had not given him our unit number and when he tried to call, he got no answer. He listened to the machine and said “You should have returned this machine.” I again told this man that we tried to but they wouldn’t let us. So he ordered a new drum and some other parts and said he would be back in approximately two weeks to repair the machine. The parts arrived and next appointment two repairmen came to fix the machine. For the first time, in two months of trying to get this machine repaired, the repairmen actually opened the machine. When they did, they discovered that the machine had been damaged somehow in delivery and it had knocked the drum off it’s roller (or something like that). They put the drum back where it belonged, closed the machine up and whacked the machine “fixing” the evidence of damage done by the delivery. The visual damage outside was so slight that two repairmen in three visits didn’t see it until the machine was opened up. They put the drum back on it’s roller and it now works fine.
Home Depot’s policy we are told is that if you see any damage when they deliver the machine don’t accept it. Well, the damage was apparently so slight that two repairmen didn’t see it, how is a customer suppose to see it.
Summary: Two repairmen had come out at two different times and did not “see” any damage. Both told us that the machine should be returned. We told them we already tried to return the machine and Home Depot told us they would not let us return because we had accepted the machine when it was delivered. They told us that we had to work with the factory.
Two months after purchasing, we finally have a machine that works. However, we could not wait 2 months for a working dryer, and not having a dryer made the pair (washer and dryer) useless to us. Therefore, sensing that this was going to be the long drawn out ordeal that it has been, we purchased another pair (from Home Depot) and now we need to try to sell the first pair since we don’t need two sets of washer and dryers.
We decided that it was just too much stress to try to return the first washer and dryer to Home Depot, or to GE, so we advertised it on Craig’s List. Unfortunately, the model we bought is now on sale at Home Depot, so we will have to suffer an additional loss. We have had two people contact us through Craig’s List and have been offered $650 for the pair by the first people and $500 for the pair by the second pair. We paid $596.00 for the Washer and $710 for the dryer and in addition there were installation kits, etc. for a total of $1,397.93 (not including sales tax).
Now only three months after purchase, it appears we can only recoup approximately 1/3 of our purchase price.
P.S. Several days after the last repairmen were here I was wiping dust off the dryer we are trying to sell and discovered a scratch in the finish that had not been there before the final fix from the repairmen.
We are an elderly couple living in a mobile home park and this has been an extreme hardship on us both financially and emotionally. We are completely disgusted with the process and will never buy another appliance from Home Depot because they do not stand behind the products they sell.
Have had similar experiences with Home depot. They are happy to sell you appliances with all the extras i.e. delivery charge, pay to take away old appliances, set-up charge etc. But once there is any kind of issue with the unit, Home Depot quickly says the manufacturer must handle. After that, there is a lot of finger pointing and back and forth to get the issue resolved (if it ever does get resolved)
My wife and I are frequent customers of the Home Depot in Tukwila, WA, 6810 S. 180th. St. The store is directly south of a Costco where we also shop regularly. Several months ago I spoke with a Home Depot store manager (Donnie) about the litter, weeds and overgrown shrubbery along the street in an area directly east of the store just before a riverbank. There appears to be some dispute about who owns the property. Tukwila says it’s not city property. Donnie suggested the issue would be addressed. It has not and he, and another manager, have ignored several written messages and phone calls I have placed to ask why hasn’t Home Depot chosen to be a “Good Neighbor” and cleaned up the mess. It would make a significant difference on visiting your store. We have recently remodeled our kitchen, now working on our bathrooms, plus new carpeting for a rental property, all with products from Home Depot. We’re beginning to reconsider our options for future purchases. This is a problem that could be easily addressed. The lack of courtesy is another matter.
I had a window installed in my Den on July 20th 2017 the salesman came out and sold me a 65 series window when I clearly wanted a 70 series had the pamphlet and showed him the picture and I wanted the low E. 3 days later I went to my vicinity Home Depot talk to the manager of the department and talk to the manager of the store I assumed they would call today based on the manager telling me my window is 2 inches short in width and 1 inch short and height now this was measured by the salesman and he had someone come in and measure again for the installers. The installers had to go and buy wood to put in the holes and insulation iced have exposed wood waiting to have my window reinstalled which would be 6 to 8 weeks and on top of that I’m having to pay for the window I don’t have. I would like corporate to give me a call please
I Got Terminated On False Information. When I Got Hired Kathy Shmit In HR Said Associates Can Clock In Five To seven Minutes Early And Leave Five To Seven Minutes Early Before Your Shift Ends. I Am A Officer And I Work In Receiving At HomeDepot In Colorado Springs,CO 80909 Store 1504. Has Anyone Been Told This?
I Worked Mon -Wed 9a-1p and Thurs-Fri 8a-11a Then Leave Snd Work As Sn Officer From 12p-10p
I Have Many Accociates That Are Willing To Sign A DoXXXXent Stating That My Accusations Are Correct But They Fear That They Will Lose Their Jobs. Also Their Is An Associate By The Name Of Micheal Rose That Has Been In The Company For Over 29 Years That Has Many Complaints Because Of His Disrespect Against Other Associates.
I ordered Huntington carpet and pad for 4 bedrooms in my home from store #8571 on December 20, 2016. My carpet was installed January 18, 2017, by February 4, 2017 the loop in the carpet in started to pull up 3 out of the 4 bedrooms. I tried to fix as instructed by HD install guy (hot glue it back down or cut it, i chose to hot glue it back down). I called store #8571 and started a complaint, and that they needed to call the manufacturer of the carpet. So a week goes by, and the manufacturer wants a sample piece of our carpet so they can run testing on it which i did not have. The manufacturer said that to go ahead and claim our carpet as defective. So we started the process of scheduling a tear out, and I had to go elsewhere for carpet (burned once is enough, not chancing it again.) I went to another competitor and ordered carpet, where there was a backorder. When our new carpet finally came in, i scheduled our tear out for June 6, 2017 and June 7, 2017 for our new carpet to be installed by the competitor store. June 6, 2017 the contractor comes to tear out the carpet and pad in 15 minutes, he is done and out the door. HD refunded me ONLY the cost of the carpet, NOT carpet and pad. I was told that HD only had the approval to credit my account for the carpet not the pad since the pad was not defective. Problem, the contractor with HD TOOK the pad!! I was not asked if he was to only take the carpet or to take both. I am still waiting for the remaining credit of my pad!! Not only is that the problem, but i wanted to have my small walk in closet carpeted, so i asked if i could get it measured and carpeted. Of course HD says YES, but you have to pay for the $50 measurement appointment and for the carpet REALLY??!! I took my business elsewhere and let me remind you, my husband and I have 3 small kids, my husband works 48-80 hours a week, he had to take time off of work to disassemble everything and move everything out so HD could tear out the carpet. We had to disassemble 4 beds and move out 4 big dressers, bookcases, night stands and toys. My youngest i had to have him stay with daycare overnight because i can’t have him running around the night time with tack strips. HD did not offer a thing besides a “sorry, don’t know what happened” As of today July 21, 2017 i am STILL battling with HD to get the rest of my money back. Why is this even a issue? HD took something that i paid for!!! Very disappointed and about ready to head to small claims.
Had the same thing happen to us,we live in Massachusetts.I will never go back to Home Depot,ive had nothing but issues,delivering expensive doors broke scratched up and had orange paint on them,left in bushes in back of house on a Home Depot cart.We had to fight over getting them replaced.I bought a french door and asked them if I could get a screen that opened both sides they said yes,was just told today im sorry we made a mistake we can only have a slide screen,which means we can not open both doors up.Frustating
Home Depot should secure another vendor for home delivery of appliances.
Purchases clothes dryer in store on 7/17/17. Delivery scheduled for 7/21/17.
Received call at 1127 a.m. on 7/20/17 which stated they did not have truck to make my delivery and they needed to reschedule to 7/28/17. I suggested they go to U-Haul and rent a truck and live up to the committment. There was no Act of God involved, like a blizzard, or flood! Eleven days is a long time to go without laundry! They offered me $25 off for the inconvenience. Not even almost enough for the major inconvenience this has caused. I am a nurse, and getting time off is not easy. Numerous calls to Home Depot Shrewsbury, MA resulted in absolutely no satisfaction. Went to Lowe’s, made the same purchase on 7/20/17, saved money, and they are delivering on SUNDAY, 7/23/17. Went to Home Depot store and cancelled my order. Unfortunately, it took me longer at the Customer Service desk to cancel the order than it did for me to go to Lowe’s, make my purchase and drive to Home Depot Shrewsbury. Should you wish to investigate this further the order number was H2672-36685. Severely disappointed . . . you will continue to lose business if you continue to use this delivery vendor.
My wife and I purchased a Samsung washer and dryer from our local home depot store. I purchased extended warranty for my merchandise. Over 40 days ago my wife called in and submitted a claim for the washer. The washer had not been washing correctly. In fact the washer would wash the clothes all the way down to the spin cycle and shoot back up to the original cycle again. The clothes would never wring dry and water would be standing in the washer. We were informed that the washer would be serviced due to having purchased the extended warranty but here we are over a month later and we have yet to have a repaired washer. Asurion- the home depot protection plan company has designated 3 different repair companies to repair my washer and yet they have all been unsuccessful! I have two small children, my wife and I who need to have laundry done and unfortunately can’t have it done in the comfort of our home because of the unprofessionalism of Home Depot and Asurion Protection Plan. I have fought back and forth with the protection plan to have my washer repaired, after 5 attempts, and they still have not. From my understanding on the No Lemon Policy the washer would be replaced after three attempts of repairing the same component. I don’t know what else to do except complain to corporate office and pray that someone will come to their senses and understand that my washer is non repairable! I have spoken to Nancy at the replacement plan protection center, Belinda, and many other employees and my problem has not been resolved!
We are in the process of an entire remodel of our kitchen including cabinets, appliances, flooring and countertops. We had a wonderful experience with the kitchen designer at Home Depot in Kingston, NY and because he was so professional and knowledgeable, we chose Home Depot over 2 other places we had obtained estimates. Unfortunately our experience with your install company has been horrible. We ended up firing the installers and hiring our own contractor to do the installation.
Cabinets were ordered on 5-30-17, it is now 7-18-17 and the cabinets are still not installed, they have been sitting in my dining room for 12 days now. We pushed off the appliance delivery until today anticipating the project managers incompetence and as of this morning, we still didn’t have an install date. We fired the install company, Crew2, today.
The project manager never followed up with us, never gave us updates, we had to send her the building permit, remind her to call the plumber (more than once) and when we asked her why she was waiting for each step of the process to be fully completed before moving to the next one she said, “I can schedule things at the same time, but I am not going to for this one.” That was the last straw. For example. she insisted on waiting until the plumber came to cap the pipes before she would call for a date to install the cabinets, she wouldn’t call the plumber to cap the pipes until she had rec’d a new kitchen design showing no soffits included – which has nothing to do with plumbing. etc. We spoke to her manager who said they would make the scheduling the install “a priority” , but offered no updates. The supervisor also said there could be nothing in the kitchen when they came to do the install and when we told him the appliances were being delivered, he said they had to be in an adjacent room – which is full of cabinets right now. He said they couldn’t be put in the garage because it wasn’t attached to the house, they couldn’t be put on the porch because it wasn’t an adjacent room, we couldn’t call the warehouse and have the delivery rescheduled because “they wouldn’t want them sitting in the warehouse.” We told him we were trying to work with him and he offered no alternative solutions. He didn’t apologize or solve any of our problems.
We believe either Crew2 is incompetent or way overbooked and can’t manage the business. Horrible way to handle a large purchase. When I called to tell them we were firing them they said “ok” and didn’t even apologize for the problems we had experienced. Customer service was not a priority for these people at all.
I purchased a Whirlpool Refrigerator from my local Home Depot in CA. The next day after I got it, I saw that the freezer had a thick layer of ice on the shelf and that it was putting out chunks of ice in the ice bin. I had to “defrost” it and put it on again, the same thing happened, so I called to report it and asked for a service call. I was sent a technician who installs the appliance, he was not a repair man. He did nothing to solve it. I then had to call Whirlpool Factory Service and got scheduled for a technician. The man did not show up, after I spent the afternoon at home waiting for him. I called the service company and was told he was running late, would calll me–he left me a message on my machine that he was sorry he could not get to me as he had a problem; that I should call to re-schedule; I tried to get through, all I got was music on the phone and sat there for almost an house. I got fed up, so went to Home Depot store, spoke to the Manager Sal, who promised me that he would contact them directly and get me set up for a new appointment–he promised I would get a call the next morning–again, no cal, no service. I was left hanging, so I took the bull by the horn and got the number of Whirlpool Corporate Headquarters and got connected to the Executive Offices, who listened to my problem, got in touch with a different service company in my area and arranged for a new repair appointment. I feel that it is up to Home Depot to call Whirlpool and get me with a service company who services what they sell, not the customer. This is very poor customer service–I would never buy another appliance at Home Depot given this frustrating experience.
I WOULD LIKE TO SUBMIT SOME PHOTOS THAT I TOOK OF THE HOME DEPOT – COPANS/I-95 (POMPANO) FLORIDA ENTRANCE OF THE GARDEN CENTER. IT SHOWS THAT ‘SALES/$$$$$$’ = MULCH/EARTH ARE MORE IMPORTANT THAN HAVING SHOPPING CARTS AVAILABLE AT THE GARDEN CENTER TO PEOPLE WHO ARE HANDICAPPED. PLEASE EMAIL ME SO THAT I CAN FORWARD MY PHOTOS TO YOU. THANK YOU !
I PARKED AT THE GARDEN ENTRANCE SO THAT I CAN PURCHASE SOME PLANTS. I NEEDED A SHOPPING CART ….. BUT, NONE WERE AVAILABLE. I WALKED THRU THE GARDEN AREA, INTO THE STORE TO THE FRONT OF THE STORE WHERE SHOPPING CARTS WERE AVAILABLE OUTSIDE THE FRONT ENTRANCE ONLY ! I AM HANDICAPPED. MAYBE FOR YOU WALKING THAT ‘DISTANCE’ ISN’T A HARDSHIP BUT FOR ME DOING ALLLLLLL THAT WALKING WORE ME OUT ! I ASKED TO SPEAK TO A MANAGER & MS. SARAFINA CAME BY. I MENTIONED THAT SHOPPING CARTS SHOULD ALSO BE AVAILABLE AT/NEAR THE GARDEN CENTER SO THAT PEOPLE LIKE ME DON’T HAVE TO WALK SUCH A DISTANCE TO RETRIEVE A SHOPPING CART ! HER ANSWER: BECAUSE OF HOW THE STORE IS DESIGNED, YOU CAN’T HAVE SHOPPING CARTS IN ‘THAT’ AREA (GARDEN CENTER) ! WHAT ????? IN THE DAVIE, FLORIDA STORE THERE ARE SHOPPING CARTS EVERYWHERE: INCLUDING NEAR THE GARDEN CENTER ENTRANCE ! AND THIS IS A MANAGER ????? !!!!! PERHAPS HOME DEPOT SHOULD REVAMP THEIR ‘DESIGN’ (ASK SARAFINA TO HELP OUT WITH THE DESIGN) AND HAVE AVAILABLE SHOPPING CARTS AT THE GARDEN ENTRANCE, TOO ! AND, SARAFINA AND ANY OTHER ‘MANAGER’ / EMPLOYEE OF HOME DEPOT SHOULD BE MORE CUSTOMER FRIENDLY, DON’T YOU THINK ??? !!! P.S. I NEVER BOUGHT THE PLANTS …. I WAS TOO EXHAUSTED ! RUTH (954) XXXX-XXXXX
I am so upset at Home depot that I’m contemplating cutting up my card and going somewhere else. I order an International combo Blue tool box because the online Home Depot rep. said that it was better than the less expensive ones and will hold up better . I ordered it on Christmas and did not open till two months ago because the company that I work for was buying a new van that would fit it in perfectly. after opening it I checked it to see if there was any scratches or damage. it was fine. The first thing to brake on it was the drawers would not lock properly then the locking bar fell out of the center. after putting it back together. Then the top Drawer of the bottom half of the tool box fell out with the drawer guides still on the drawer still attached . I tried to put it back in but it would not stay it kept falling out every time I went in to retrieve a tool now the second drawer is doing the same thing ( now mind you this $380. tool box only lasted 6 months and real was only used for two months before falling apart and there was less than 5 to 10 lbs in each drawer that was rated for much more) now here’s what I have gone through. #1 I called Home Depot. they gave me the number to International. #2 I called International which gave me 2 options they would send me the replacement parts or I can take it back to the store and have them order me another one and return the one I have because there is a 5 year warranty on it . well I call the Lake Worth Home Depot.that said they could not do anything except give me store credit But I could not use the store credit for online orders even though International was able to help. that’ was a shock to me a $380 tool box that Home Depot sold me that fell apart in 6 months and this is what Home Depot has to tell me your stuck with a lemon. I called Customer service and got the same thing your out of luck because its past it 90 days. I was given another number to call to file a complaint they took my information put in the complaint they called me back the next day and told me that they were going to try to get a gift card. that way I can use it to return the broken tool box and be able to buy the new one. oh and buy the way I was going to upgrade if there was a better product better built than this one. they then sent me an email today (Thursday) that again because that it was past the 90 days that they could only give me the store credit but I could not use it to reorder my tool box for the very product I needed. this tells me one thing you sell the same type of equipment as Harbor Freight the only difference is they stand behind there Guaranty the good thing there is you know your buying cheaply made equipment but you can return it for a replacement no problems.so someone told me to try emailing there Corporate and see what they will be able to do for me. I shop at home depot all the time for both personal and business. I fell like I’m being fleeced.
I have just left the Home Depot store in Dublin Georgia. I went to purchase a freezer this was the worst experience in a long time. Every time I have been in this store it has been a mess. The employees are some of the rudest people I have ever seen. I went a couple of months ago to buy a new washer. Needless to say employees were so rude I came home and ordered from lowes. Today I went against to buy a freezer. Employees were again so very rude that I just left Lowes and shopping online is the only option if you live in Dublin Georgia. It doesn’t take any effort to be nice to customers. I just don’t understand if someone at home office reads this and cares just wanted to let you know you are losing business I have spoken to a lot of people that feel the same way. Thank for listening. This could be a wonderful store if people were not so rude.
Diane Muns,
I’m an associate at the Home Depot. Unfortunately. The Home Depot feels that it is easier to hire and fire people then it is to keep qualified people employed.
Thank You.
GSW0262
The comment was a mirror image of my experience but multiplied many times. Putting you on hold, transferring and holding, hang ups, Rudeness in store from employees, not answering the phone period all behavior that shows a corporate model that does not match en.m.wikipedia.org/wiki/The_Home_Depot stated goals. I paid for my product online but it was never sent to me! That is theft.
What does it take to get a storm door installed? I paid for a measure on May 15, 2017. The measure was completed May 20. (I requested to be expedited) As of today, May 25, I’ve been told the measurements haven’t been loaded in the system, so we are at a standstill. It’s been 10 days and nothing accomplished. HOW DO YOU STAY IN BUSINESS? I’ve requested a re-measure if that’s what it takes. I just want a storm door. How hard can that be?
I am writing this email to share my recent experience with one of your Home Depot Locations.
On 5/2/2017 I went to the Dahlonega, GA Home Depot located on Maxwell Lane. I ordered & paid in full for 72-hour carpet installation totaling in the amount of $1,015.00. This is for my home that I am putting up for sale. We are no longer living in this home since we have recently purchased a brand new home less than 2 miles from the Dahlonega Home Depot. We have kept our utilities on at this home & have held off on putting this home up for sale due to this carpet installation order.
I received a call later that evening to schedule my installation date. The first available date was 5/4/17 – I thought “wow! This is great!”.
On 5/3/2017 I received a phone call that the carpet hadn’t come in yet, but that as soon as it did I would receive a call to reschedule.. I thought “not a problem at all.. I’ll wait for a call.” By the afternoon of 5/5 I had not heard anything so I decided to call & see if my carpet was in & if I could re-schedule. When I spoke to the women at the switchboard she told me “that my carpet must not be in, because if it was I would have received a call.. “ she said that she would go ahead and check for me.. when she pulled up my account she said “oh, your carpet is in.. no one called you?” So.. again.. no problem! She helped me get rescheduled.
My new installation date is now 5/12. I was informed that I would get an automated call & email telling me of the arrival time frame in which my installers would arrive. I did not receive an automated call – so the evening of 5/11 I called and was told that my time frame was from 8AM-10AM, and I received my email at 7:19 AM the morning of installation.
On 5/12, installation day #2, I arrived at the home at 7:30AM to ensure I was there in case the installers arrived early. The installers did not arrive until 10:45 AM. At 10:15, after waiting for nearly three hours & once the installers had still not arrived I called to make sure I didn’t misunderstand anything. She informed me that the installers were running late, and would be there shortly. Once the installers arrived I signed to verify the correct carpet, and left the home to head to work. 45 mins after leaving my home, I received a call from my installer informing me that they had torn out the carpet, and that they would not be able to install the carpet because the sub floors were wet. They also informed me that they were not able to haul the carpet off – because the carpet & padding were wet as well. I asked when they could come & install & he said that I’d have to wait for the scheduler to contact me to reschedule. Again, this is a vacant home – there is no furniture/tv/wifi/etc so while I waited for 3 hours.. I did not see any wet carpet anywhere. This sent me into a sheer panic. I immediately headed back to the home, to see what was wrong.. needless to say when I arrived there was no wet sub floors.. but there were stains.. maybe water stains where things have spilt before? What I did find was our carpet rolled up and left out at the curb to be rained on for over an hour & now soaking wet. I thought.. why didn’t they leave this in the garage? My husband, who has a fractured ankle got to take care of hauling the soaking wet carpet to the dump. I thought to myself, if the floor isn’t wet there is no way that the carpet, and padding were wet? Surely not since all I did for 3 hours while waiting was pace around.. This resulted in an unnecessary day off of work.
At this point, I’m just confused. I wait to get a phone call to re-schedule my 3rd “72 hour” carpet installation.
On 5/15, late afternoon I still had not received a phone call in regards to rescheduling my carpet installation for the third time. So, again.. I decide to call & follow up.. I am able to re-schedule my “72 hour” carpet installation for the 3rd time on 5/18.
So, on 5/17 I wait to receive a phone call about what time frame the installer will arrive, and again.. I do not receive a phone call & this time I did not even receive an email. So, late evening I call again to find out what time frame the installers will arrive. I am told that the installers will arrive between 1PM to 3PM. This evening I also went to the Dawsonville Home Depot location (it is on my home) and schedule an apt to have 2 addition bedrooms measured because I wanted to have new carpet in those rooms as well. I am able to schedule that on the same day as my 3rd carpet installation date of 5/18.
On 5/18, I take yet another day off of work. I arrive at my home at 12:30 since the measuring is scheduled between 12:30 & 2:30. The measuring team arrived at 12:45PM – awesome! So, I continue to wait for my carpet installers to arrive. 1:00, 2:00, 3:00.. 3:15.. no installers, and no phone call. So, I call and the women tells me that she has not heard anything that she will get in touch with the installers & call me right back. She does, and she informs me that they ran a little behind on their last install and they will arrive no later than 3:45. 3:45.. 4:00.. 4:15.. no installers, and no phone call. So, I call and sit on hold while there are 8 callers in front of me… while holding I receive a phone call at approx 4:30 (one & a half hours AFTER the 3:00 end time frame) with someone informing me that my installer cut his thumb really bad & that though I have waited at a vacant home for 4 hours…. And it’s an hour & a half after the end arrival time frame.. For the third time, my carpet can not be installed.. and that I would have to wait for a phone call to be re- scheduled for my fourth attempt at a carpet installation.
At this point I am completely & utterly speechless at the lack of #1- customer service #2- disregard for my time and #3- lack of communication.. if you could believe it, this experience keeps getting better.
Shortly after, I call my husband in complete tears because I can not believe what a horrible experience this has turned out to be. After 2 days wasted taken off of work, after 3 cancelled installation dates, what seems like 20 placed phone calls of rescheduling & time frame confirmations.. yet again we are back at square one. SEVENTEEN DAYS after ordering my THREE DAY carpet installation, and I’m waiting for a rescheduling phone call that we all know I won’t receive.
My husband & I go to the Dahlonega Home Depot the evening of 5/18 & speak with the flooring supervisor about what a horrible experience this has been. He was great. He listened, apologized, took detailed notes of everything discussed above. He offered for us to receive reimbursement for our terrible experience, frustration, and wasted time. He said we would need to wait to speak with the Manager since he can not decide or initiate a refund. He said he would be leaving this detailed email for the store manager (he said his name was John Rogers I believe) and to be expecting a phone call the following day & that he gets to work at 8:30 the following day. On 5/19 I received a call at 12:30 from the installation scheduler asking if there was anyway they could install the carpet that day between 2-3. I told them my husband & I were both at work, and that I would need to call them right back & see if there was anyway my husband could leave work to be there. After speaking with my husband, he was able to leave work early & use half of a vacation day in order to be there. I called the scheduler back & told them they could install the carpet between 2-3. I am unsure if my 4th carpet install apt was taken care of so promptly because the scheduler knew how upset I was when he called to inform me that the carpet could not be installed on 5/18 or if the Store Manager played apart in getting it installed the following day. Why might you ask? Because the Store Manager never took the time to call me. I have been patient, understanding, and reasonable through this entire installation process. I gave the Store Manager the opportunity to give me a call so I could speak with him about this horrible experience.. but to my now very clear understanding customer service & communication must not be very important. I am so disappointed in my experience with Home Depot. Based on this experience I have decided that I will not be installing carpet into my additional bedrooms, and I will no longer be a Home Depot customer. What I will do is tell all of my friends & family about this experience.. to save them some of their time & trouble.
I’M GUESSING NO ONE FROM CORPORATE HEADQUARTERS WILL READ THIS OR EVEN CARE FROM WHAT THE HOME DEPOT MANAGERS HAVE TOLD ME .
I AM A ARMY VETERAN FINISHING MY TOUR IN THE ARMY RESERVES WHERE MY MILITARY ID CARD WAS PINK, I LEFT IN 1979 AND WAS TOLD TO KEEP THE CARD FOR USE OF ANY MILITARY BENIFITS NEEDED.
EVERYONE ACCEPTED THIS ID CARD INCLUDING HOME DEPOT IN MY AREA FOR ABOUT 6 MONTHS , AND THEN I WAS TOLD THEY WONT ACCEPT THIS CARD ANY LONGER , I NEEDED TO GET A DIFFERENT ID PROVING I WAS A VETERAN.
YEARS HAD GONE BY AND SOMEONE TOLD ME THAT N.Y.S. PUTS YOUR VETERAN STATUS ON YOUR DRIVERS LICSENCE WITH OFFICIAL PROOF THAT YOUR ARE A VETERAN..
I’M THINKING , GREAT ,WHO WOULD DENY A VETERAN WITH OFFICIAL PROOF FROM N.Y.S. THAT HE WASN’T VETERAN.
WELL WELCOME TO HOME DEPOT , THEY DONT ACCEPT AN OFFICIAL DOXXXXENT FROM N.Y.S. CONFIRMING VETERAN STATUS ,, I THINK ITS TIME TO CALL THE VETERAN AFFAIRS DEPT . TO COMPLAIN AND BOYCOTT SUCH A DISHONORABLE BUSINESS , THAT IS MY NEXT CALL ON MONDAY.
BY THE WAY , LOWES ACCEPTS MY N.Y.S.VETERAN ID ,, NO QUESTIONS ASKED ,, I NOW SPEND MY MONEY THERE AND COMPLIMENT THE STAFF TO SEE THE WAY VETERANS ARE TREATED AND RESPECTED .
Hey D.G.
You are absolutely correct. The Home Depot Management does not care about it associates what so ever. That is why service is so bad.
Bought a $2,600.00 BBQ. Never got a call from delivering company either day before or AM of. Result is a large Pallet in front of the garage door. My wife can’t get i the garage. Called Customer Service, Bob worked for 25 minutes with Estes Trucking trying to help. They said we don’t know why nobody called and they won’t come back to pick up the pallet. Tried to call Corp, (800.553.3199) and after being on hold for 10 minutes got a recording saying, “welcome to Home Depot Canada, for English press1), REALLY So Home Depot what am I supposed to do with a pallet that won’t fit in my trash can or trunk?
MAYBE WHEN I BUY MY RIDING MOWER I’LL GO TO LOWES
Where is the CEO? Do you not see these complaints and how serious they are? I wish I could’ve read these before I ever went to this Home Depot in San Bernardino California. I love you very called Home Depot corporate, well get a load of this, they actually blocked me from calling corporate. My situation is a little bit different than a lot of these. I want to my Home Depot to drink get some things done in my home. When I got to doing my floors, I got a quote that was completely outrages, $3600 for 430 ft.² , and that was with a .89 cent installation per sf promo. Well I started going through looking at the charges and I came to the $698 charge for lead-based paint and containment fee. When I asked them about that they said that was a law per the EPA, and they had to do that. Really? Well I called the EPA , and that is not what they told me. This is excessive, and everyone needs to do their homework on this one. This is a scam! As soon as I pointed this out to the store the harassment started. I can’t even begin to write down here all the things that they did to me. This store is corrupt, deceptive, malicious and unethical! And here’s the kicker in all this, I paid for my floor, moved everything out of the rooms. On my install day two installers came in, and by the way they had no tools with them, except a 10 foot level. They set it on the floor, One guy stepped on my end and then the other guy took a picture of the end that was raised up! What couple of dumb a**s! Well this was more of the harassment, and they walked out of my house and declared my floor to uneven to be leveled ! It’s almost been two weeks, and my floors are still not done. I have heard from a couple people that said they would be coming out to do my floors, and compensating me $500 for my trouble, and guess what, my floors are still not done!! Oh , those installers also tried to do a lead test with a $12 lead testing kit! Where did the other $686 go!! And I still can’t call corporate, they have blocked my number! I have never heard of anything like this. This company is so unethical,and where are all of the
officials ? Doesn’t the CEO read? I will be going to Lowe’s from now on. I’m sure Lowes thanks you Home Depot for all the business you’re giving them. Well Home Depot you can’t block me from reporting this to the state contractors licensing board!
Today I have was shocked to learn that home depot does not honor my veteran I’d here in new jersey.I when thru great lengths to put my honorable discharge and my dd214 on my diver license only to be told that new jersey does not honor.I was in manhakin store to do a purchase this morning and she said that they don’t honor it.I will have to twit president trump about this dishonor.
Hi, I’m Tom and I am an idiot shopper. On April 2nd, my wife and I visited our local Home Depot here in Danbury CT to shop for replacement carpet for our living room. Originally, what drew us to Home Depot was that they advertised that they carried Mohawk carpet for sale. Once inside the store, we found out that the Mohawk brand they carried was very limited, mostly area rugs, and of course they didn’t carry what we wanted. Since we were there, we looked at what options were available and made our choice based on that. Even though I had the room measurements, the sales associate insisted that we have a professional come out and measure our room. The sales associate never asked about our installation thoughts or plans. Anyhow, we paid the $35 fee for a professional? measuring and went home with the information that we would be called within 24 to 48 hours to schedule a time. Well, that never happened and after 2 days, I had to call and schedule our measurement date. A few days later, a man showed up to measure the room. While he was here, I pointed out how I wanted the carpet installed with the seam out of the room’s traffic pattern. The next day, they never called and so we had to call yet again to get the total cost to install the carpet. Right then after receiving the price, we said great, let’s do it. I gave my credit card info and asked to have my receipt and info emailed to me. About an hour later, when reviewing the email, I realized that there was no way with the amount of carpet they figured was it going to be possible to place the seam where I wanted it. So, I called American Carpet, the installation company that Home Depot contracts to install, to question and ask just where they planned on placing the seam. I was informed my suspicions were right and that they showed the seam just where I did not want it. After asking how do we resolved this, because I want the seam out of the traffic pattern, I was told that I would have to purchase additional carpet and to do so would require my returning to the store. American Carpet said they would fax all the needed information over to the store for the change order and all I would have to do was to show up and pay the difference for the extra carpet. I returned to the store where I met Gordon, the guy behind the Home Depot return information desk, and explained to him why I was there. Gordon checked for faxes from American Carpet, which there were none, and did not know anything about the change order. He checked with another guy, Willie, in the carpet department, who also knew nothing about the change. They questioned the manager on duty, Mr. V, I believe, who gave me the impression that he could care less about my situation. Anyhow, over an hour later, after calling American Carpet, I paid $198 for 6 additional yards and thought everything was resolved. Well, it was not.
On the 20th, the day before my installation, my wife and I emptied the room. Emptying the room meant disconnecting the surround sound, stereo, play station and moving them to another room. It also meant tearing down and moving the fish aquarium, as well as 2 recliners, a la-z-boy sofa, tables, and lamp, etc. So, on the 21st what happens is almost comical, the installers show up with the carpet pre-cut the wrong way. They want to install it with the seam exactly where I did not want it. They called their boss at American Carpet, where he assured me that he’d take care of it and they would be back on the 25th with the carpet cut correctly and install it. Once again, not true. As you can guess, on the 24th, the American Carpet guy called and explained that the dye lot number was not available and he would order new carpet and place a rush shipment on it. Today, 5 days after talking to American Carpet, and after 22 days after my initial purchase, and multiple conversations with at least 3 different Home Depot managers, I have no firm installation date, I still have no carpet, and I can’t even sit in my living room and watch TV. What I do have is a ton of failed promises. Although I have received a small refund from Home Depot, that’s not even enough to cover missing 1 day of work, my aggravation or time. To date, I ‘ve missed 2 days of work, spent over 3 hours in the store working to resolve this, and another good hour+ on the phone. This is my 9th day of my living room being torn apart and I see no end in sight. My advice, if you need paint or some grass seed, shop Home Depot, if you need carpet, STAY AWAY. My advice is don’t be like me, I should have known better.
On July 23, 2016, we had a $6,000 (as part of a larger $12,000 dollar job) metal front entry door installed by Home Depot Contractor, Park Avenue Entries (PAE). Who, by the way, arrived at our home not in a company truck with their logo, but a large Enterprise Rental truck. Ever since, we have been reaching out to both PAE and Home Depot advising them that the door is not sealed and is allowing water to enter our home. PAE has attempted to resolve the problem on three separate occasions, to no avail. Please review the following for our latest proposal to resolve this issue:
I. As we see it; two issues exists as a result of the poor installation of our metal door.
A. The door is allowing water to enter our home (Pictures were provided to Home Depot and Park Avenue Entries [PAE]).
1. During PAE’s last attempt to seal the door, I expressed concern that water was making its way to the last flange of the door sweep and all the way to the back of the door jamb.
2. On March 20, 2017; I observed water entering under the door in at least three separate places.
3. We maintain that the door was never properly sealed and we have been voicing the same concern since its installation.
B. The water which entered our home during the strong storm on March 20, 2017 stained and may have damaged the tile in our foyer.
II. Home Depot is obligated to correct these issues.
A. Home Depot is obligated to replace defective materials and correct substandard work.
1. PAE has offered to come out (for a fourth time) and attempt to seal the door; however, they have lost our confidence. We fear the door may simply be “patched” and may leak during the next strong storm. If this occurs after the warranty period, we would be left with the cost of fixing the door and the resultant water damage.
B. On March 27, 2016; we met with a manager, George Yelder, and filed a claim for possible damage to our foyer tile. Mr. Yelder explained that the Specialties Manager should more properly field our complaints; however, she was not in. He said she would be in tomorrow and that he would speak to her then.
C. On March 28, 2017; we sought to meet with the Specialties Manager. We met with several Home Depot officials: George Yelder, Manager; Mark Conner, Asset Protection Specialist; and Kristin Townsend, Sales Specialist.
1. We were told the issue would be referred to Paige Wood, Specialties Manager (Apparently, she was to busy to meet with us at the time). We were also told the issue had been referred to Martin Brown, Buyer and Matt Wells, Installation Services.
To date, we have not heard from any of these individuals.
We bought our door from Home Depot because we thought they were a big company, with top notch subcontractors, who stood behind their work–we were wrong. They are just a big company.
LESSON LEARNED: If you are thinking of buying an expensive door, go to a door specialty store and avoid Park Avenue Entries.
In October 2016,we ordered wood flooring to be installed in our home. on the advice of the sales associate we had the entire interior of the house painted prior to the new flooring being installed. We had to rent a”POD” to store our furniture during the painting and installation of flooring. It took three orders of flooring before the correct flooring arrived. the third order arrived Feb.27,2017,except baseboards,trim and stair-nose were not in the order. the installer who had already been scheduled, installed what he could,minus the stairs, the trim and baseboards. Installation manager came on March 8,2017 in an attempt to determine HOW to install the wood flooring to the stairs. the stairs had been deconstructed with the entire original stair nose removed, this resulted in much shorter stair space and gaps along the walls of the stairs. On March 31,2017 the installer returned to try and remedy the situation,to re-nail flooring that was not secured and to cover scratches with wood putty,as a result of rough tool handling. All walls newly painted had to be repainted due to scratches,marks and nicks. Needless to say the project looks terrible. On April 6,2017 the regional install manager came to look at the situation. He told me he had not seen anything like this in 42 years, and he would get back to me as to how they were going to fix it. The POD was picked up on April 6,2017 as we had to get everything out so that it did not warp,crack or dry-rot from the AZ heat. Please keep in mind that we had been sleeping on camping cots and eating on a camp table since November 2016. We still have one room in our home devoted to plastic bins and storage boxes as I cannot put things away until the stairs are completed. I have repeatedly called the Home Depot service rep in Atlanta regarding this situation and she has not returned my calls in over 6 weeks. I have also call the flooring installation regional manager and he has not returned my calls. We want the job completed, we want the reimbursement we were told we would get upon completion of the job for excess time on the POD rental and the months of one problem after another. After 6+ months our patience has worn out. We will no longer give the Home Depot our business, nor would I ever recommend anyone to purchase items requiring the installation of one of their sub contractors. I would be wary of purchasing anything from Home Depot.
I recently purchased two closet kits from HomeDepot.com and when they came in the mail my dad went to install them and the first one we had no problems it was easy and everything was there and my boys got so excited they were finally going to have closets in there rooms and then we opened the second box…..Needless to say my boy was severely disappointed because the second box we opened was not only missing shelves but also a bunch of other stuff and the hardware so we didnt even get to put his up and upon calling the company to make it right they informed me that UPS would have to come pick the closet up and then I have to wait 3-5 business days to receive my refund and then I have to order a new one again and all they are giving me for all the troubles is a 15% discount when I repurchase…I am severely pissed off and disappointed and I know one thing is for sure I will never go through Home Depot for anything ever again and I will definitely be spreading my story like wildfire so everyone I know will know not to do business there as well because not only did they send me an item missing over 50% of the parts needed but then they basically did nothing to fix THEIR ERROR and my kid was let down 🙁
On 8/13/16, after looking at the store display counter tops, I ordered 59.9 square feet of “Silestone” countertops consisting of 4 separate pieces at a final cost of $3880.53 from the Home Depot store #2576 located in Edgewood/Harford County, Md. The display counter tops were impressive – nice and flat; perfectly level, almost undetectable seams; and beautifully finished edges. Most of the 8 or so displays had “L” configurations like mine but none were made with a seam in the very front center of the sink. Mine has an ugly seam in the front, center of the sink. I signed your prepared, agreement which states in the warranty that “Home Depot will arrange for repair at no cost to the customer for any defects due to faulty workmanship” – the agreement cleverly omits that Home Depot is the final authority as to what constitutes faulty workmanship which you don’t find out unless or when you have a problem. The counter tops were installed on 9/09/2016. M. R. Stone did an unworkmanlike job fabricating the countertops and their installers did an unworkmanlike job installing them (not flat; ugly, wide seams; gaps in the back splash, etc.) I complained and was told they were fine – end of story – no appeal. I filed a small claims suit against Home Depot and M. R. Stone which was adjudicated on 4/14/17. Home Depot and M. R. Stone had their lawyer but I was unrepresented. I was unable to make my case because their lawyer objected to all my comments as hearsay and the judge sustained them so the judge found in favor of the defendants. I am still very unhappy with this installation and Home Depot’s response and I am weighing the merits of appealing the case to civil court where I am not limited to $5000 and can include legal costs in the claim. The store manager of store 2576 is Mr. Robert Miller and the service Manager is Mr. Appleby. I am appealing to upper management to honor your warranty and do what your warranty guarantees. Thanks for your consideration.
I bought 225 pieces of dog ear cedar fence from the Home Depot in Bozeman Montana. I installed the fencing and it immediately warped and turned into large pretzels, while the untreated fence that I put up next to it a YEAR before hasn’t warped a bit. You are a rip off and it cost me twice the price of the untreated material. You are a reprehensible corporation.
We purchased over $7,000 of windows with Home Depot 8951, 2201 Lakeview Pkwy, Rowlett, Tx. My husband made it clear to the store that he was 73 with health issues and unable to help unload. Today the delivery showed up at 7am with one man, the driver. We had to hire 4 men at $50 ea. to help the driver unload. Some of the windows were 300 lbs or more. Because my husband tried to help, he is now in bed with exhaustion. Sending a construction order this large without proper help was poor judgement, and we are extremely disappointed. We have made many purchases, large and small, at this Home Depot. As we have planned to order over $1,000 stair steps and risers, we would like to have either a $200 credit at this store or on this upcoming order to cover the cost of furnishing labor Home Depot did not. We expect to hear back soon on this issue.
Charles and Patsy Thomas, Rowlett, TX Ph: 972-463-XXXXX
I recently purchased a Maytag washer – A bravos XL. It is an absolute piece of junk. I expected a Magtag washer to be a terrific appliance as I am sure it was once but not anymore. When I went back to Home Depot to complain I was told I only had 48 hours after purchase to return the appliance. 48 hours-unthinkable. I have since tried repeatedly to contact Maytag and their parent company Whirlpool and also Home Depot but I either don’t get anyone to call me back or they tell me tough luck. This washer is terrible-it does not clean even the mildest of dirty clothes and it takes none of the smell out. Even with two complete extra heavy duty cycles, the blankets come out half clean and smelly. I absolutely hate my new washer and no one at Home Depot, Maytag or Whirlpool could care less. Whatever you do DO NOT buy a Maytag agitator-less washer.
We purchases a GE washer/dryer on 06/06/2013 with a 5 year protection plan. The model GTUP27OEM4WW serial GA007927C. The dryer went out this past Wednesday 19 April which we immediately called 1-800-homedepot we’re at your service 24/7 phone number. They told us by Friday 21 April someone will call to come out and repair the appliance. Friday no one called so we called your number again which stated some one will call and come out, this was about 1:00 pm. No one called or came out so we called again around 2:30. They gave us the number of a service center team 855-851-4221 who stated that we are not on the list they will have someone call back to put us on the list which they never done. Called your 1-800-homedepo 466-3337 number a few more times and they finally schedule a GE team to look at the washer/dryer on Monday 24 April in the afternoon. We find this totally unacceptable and will like an appliance service to come out sooner. WHAT IS UP WITH YOUR WE’RE AT YOUR SERVICE 24/7?????? claim # 102402785
On March 15, 2017 I placed an order for four items. On March 16, 2017 a pre-authorization hold was placed on my credit card. On March 20, 2017 three of the items were delivered to my home. The items were shipped by separate warehouses so the charge for each item was processed individually as shipped. Thus, the credit card company did not receive a charge for the total amount of the held funds, but received individual charges for each item. So they could not identify these posted charges back to the pre-authorized amount. The result is a “double dip” for the total order on my credit card. The pre-authorization will not drop off until Monday, March 27, 2017 twelve days after I placed the order and seven days after the order was delivered to my front door. This is unacceptable. A sizable purchase creating a double dip for ten to twelve days could affect ones FICA score by 20 to 40 % if reporting occurs while double dip is in place. This can result in higher insurance premiums on renewed or new insurance policies, car purchases or mortgage loans if processed at same time.
Additionally, I had to pick up one of the four items at the store since could not ship it with the other items which were delivered. Also unacceptable customer service.
No more purchases from Home Depot until and unless you get your double dipping until control. Your customer service refused to call the credit card company to have the double dip released.
I was a parting employee with Home Depot for over 10 years. I knew almost all the departments and never missed a day. When I started they understood the part time help was basically it backbone. Then they decided to change the rules and rather make Han working with you the dictated to you. Then they hired a store manager who hated white people and thought he was God. It’s sad really to treat people like crap then expect them to give great customer service. When I decide to quit after 10 plus years of service his response was ” put it in writing and on my desk” no why or can we work with you. A few years later I tried to go back partime ,interview went great until he saw me then it all changed he started playing games telling me to comeback again for another interview, said he would call me, he never did. It’s to bad that such a great place to work has people like this running a store and have forgotten what made them great to begin with. Want to know why you can’t find help well it’s because most people won’t put up with the verbal abuse they don’t need a job that badly. Now I spend my dollars elsewhere. People will never forget how you treated them.
Your Annedale Va. Home Depot has got to be one the worst locations that I have had to deal with. I realize the sometimes they are busy but any time I call day or night they NEVER answer the phone. I have been on hold for up to 45 mins. and then get hung up on. I can hardy ever get through on the phone. Don’t believe me call them. 703-642-3660
Rick Kelly- Owner ProMasters Contracting
703-789-XXXXX
Three interior bi-fold closet doors. Two weeks to get someone onsite to measure. Upon receipt of the order (by email) I wanted to place/pay for the order (about $2000). The West 23rd St Manhattan store has only (1) employee to manage a) helping onsite customer, helping phone customers, scheduling onsite visit for measurements, taking payment and order confirmation. Consider New York City Manhattan (very busy). After 35 mins on being on hold, passed to 3 different store agents, I was told this person would call me back. I requested someone else who was interested in the store being profitable by taking my $2000 payment. I was put on hold again (4th time). After five minutes I hung up. Maybe a good episode for “Undercover Boss” is in order for this store.
Have land adjoining Home Depot In North Richland Hills ,TX. ,and Home Depot owns the lots next to me. Would like to sell .42 of an acre to Home Depot. 2417 Precinct Line Rd in N.Richland Hills .Texas. Also have 42,000 sq. ft adjoining that lot I would like to sell.
What NUMBSKULL at Home Depot Corporate decided not to honor veterans anymore. I have a stamp on my drivers license for Florida. I have been told by Home Depot that is not accepatable anymore. I had to verify with the state of Florida that i was a veteran. What is wrong with the NUMBSKULL’S at Home Depot. Lowe’s always takes this id.
I usually have good experiences with Home Depot. But this time they absolutely dropped the ball and has inconvenienced my wife and I beyond measure. We ordered a kitchen appliance package (Refrigerator, Dishwasher, Microwave, Oven) before the Black Friday weekend. We paid well over 5 grand. We were told the soonest delivery date would be JANUARY 29th. For two months we wait patiently. In the last month, I decided to give away my old appliances to friends and family. So needless to say, my wife and I have been eating out a lot and have a bunch of ice chests in the kitchen to store our groceries. Well, Sunday January 29th finally arrives and we’re excited. We haven’t heard nothing from anyone yet, but don’t think anything of it. It becomes noon and we get a bad feeling that we aren’t getting any new appliances today. My wife calls and the guy looks up our order. He tells my wife “someone cancelled the order”. How is this possible? We opened a credit card line with them and have made two payments on this order. If we cancelled why would we keep making payments and why did we not receive a refund?? The guy chalked it up to a “glitch” in the system. Well that glitch cost my wife and I time off from work and a lot of aggravation. To make us feel better, the guy said that he would place the order again. So he does and tries to make us feel better by telling us that he was able to apply the Black Friday prices we had originally got. Well duh, of course you would do that because that’s what we paid for them. So then he tells us that he’s going to give us a “contractor” discount since we’ve been inconvenienced. So I’m thinking ok, a few hundred off my original bill would make up for it. This guy comes back with a price tag that’s $30 less than the original price. THIRTY DOLLARS?! Was he joking? So now we have to wait another week and hopefully have our new appliances that we have been waiting for for over 2 months to arrive. This is the most ridiculous and asinine way to run a business. My hopes is to hear back fro someone in corporate and make this situation right. Thanks
I am writing this to let you know pleased and blown away my boyfriend and I were when we shopped at the Home Depot in Show Low, AZ on December 24, 2016. I had driven over 10 hours the day before to spend the holidays with my boyfriend, Cliff. We wanted to shop for our Christmas tree together so he waited for me to arrive knowing that we were taking a chance that we might not find a tree. We drove to purchase our tree at a little after 10:00 that morning and realized that all the Christmas trees, no matter what type or what size, were marked $24.99. When I asked Pam, a sales associate, if we could get our little 4 foot tree marked down, she pointed to a man wearing a green shirt and said “ask him, he’s the store manager.” We walked toward him with our tree and I asked him if he worked here. He said “yes, I’m the store manager.” When I asked him if we could have a markdown on our tree, he smiled and said “you can have it, tell the cashier that Preston is giving you the tree.” Wow, unbelievable! It made our day! Please let Preston and Pam know how much we appreciate their help, kindness, and ultimate customer service they delivered to us that day.
Gratefully,
Ann Carralejo and Cliff Earle
About two years ago I had Home Depot design and install a new kitchen in my home. The experience was absolutely miserable. The old kitchen was removed promptly and that is almost the only good thing I have to say about the project.
After the demolition, I waited several weeks for the construction to begin. The electrician hired by Home Depot complained about what he needed to do and demanded more money than the estimate. The plumber hired by Home Depot complained about what he needed to do, insisting that he would need a three-man crew and hundreds of dollars more than estimated to do the job. I hired our local Woodville plumber to do the job and he did the work by himself in less than three hours and charged even less than the Home Depot estimate.
Between each phase of the project, I waited weeks – without even a barely usable kitchen. Home Depot apparently mistook my politeness and patience for stupidity, because the longer the process went on, the longer the waiting between having anyone show up to work.
Finally, after my adult children began to complain about the long delay in finishing the project and after many weeks of not having a working kitchen, the cabinets were installed and I was able to move back into the kitchen. However, the electrician had installed the overhead light switch directly behind the microwave oven. I alerted Home Depot to this problem and they said they would have the electrician call me. Two weeks later, with no call, I finally had had enough. I went to Home Depot (in Bowling Green, OH) and had my long-overdue meltdown in the front of the store. Miraculously, an electrician came the same day and moved the light switch. The whole project had taken about four months to complete, not including the time it took for the cabinets to be made and delivered. The cabinets sat in my garage for many weeks before they were installed.
The total cash amount for the whole project had been paid in full months before the end of the project. I never received any calls from Home Depot regarding delays or told the reason for the delays. I always had to call Home Depot, which I did several times. My calls were never answered and I always had to leave voice-mail messages. Some of the calls were returned, but that didn’t seem to help the project move forward.
I must tell you that the man who did the actual installation of the cabinetry (Kevin) did an excellent job and was personable and friendly. He showed up when he said he would and called if he wasn’t going to be able to make it. Also, Mr. Tom Clark at Home Depot was very helpful and did a very nice design of the kitchen, incorporating all of my requests into the design.
Finally, my purpose in writing is to tell you that my old house has been a work in progress since I bought it in 1975. Currently I am having installed three exterior doors and two garage windows, all of which I purchased at Lowe’s. Lowe’s has been in contact with me every step of the way. I am so sorry that I chose Home Depot to coordinate my kitchen remodel, and I will never again buy as much as a paint stirrer at Home Depot.
Lorraine DeVenney
I have written your corporate office twice and faxed as well also sent a photo in the last year and a half since my kitchen fiasco. The letter explains all! LOOK it up please and READ it please!! I gave sufficient time for response, but have heard nothing.
The correspondence was sent to your CEO and CFO. What is the problem? We spent a lot of money and certainly deserve the courtesy of a response and some compensation. Your attention to this matter is appreciated!!! Thank you in advance!!
Dianne and Michael Duffy
610-284-XXXXX
Home Depot needs to quit selling Maytag products. They are absolute junk. Freezer quit working after about 1 and 1/2 years. Home Depot doesn’t stand by their junk. Maytag has more negative comments than I have ever seen from a supposed reputable company. Home depot needs to salvage its reputation. If it is unwilling to do that, I’m prepared to organize dissatisfied customers to picket local Home Depot stores throughout the United States. If I don’t get satisfaction to prove me wrong, here I come.
Dear Home Depot,
March 2015 I had my living room window replaced with a rather large bow window. It looks beautiful they did a great job so in March of 2016 I contacted the same sale manager to replace the rest of my windows in my home. They did a great job on these too.
I have two small dogs a Chihuahua and a shih- tzu who like to set on the bench seat, so I put a small throw blanket on it. In October of 2016 I removed the blanket to wash it and right in the middle of the bench set from the front ledge to the window, it looks like a seam and is caving in. You can see that this is a hollow piece of wood like a door.
My husband also said that our bathroom window has a small running crack in the vinyl part of the window.
I contacted Home Depot Oct 7th. I was told someone would contact me to come out and inspect it. Two weeks later I contacted them again was told the same thing. I waited one week and contacted them again. I then contacted them again every other day getting passed around/emails sent and talking to higher ups until I was finally contacted to set and appointment for the inspection.
During the inspection he took photos of both windows and told me for the bow window the manufacture would have to be contacted because he had never seen something like that before.
Two weeks later I contacted Home Depot because I had heard nothing. When I got home a message was left saying that the bathroom window was on its way and that the warranty had expired for the bow and gave me some tips on how I might be able to fix it.
Needless to say I was livid I paid a good some of money for my Bow window and after 18 months the bench seat is caving in. I contacted them about this and yet again was being passed around over the next few days talking to this person and that person and some regional manager was supposed to contact me and he hasn’t.
In the mean time I was contacted and set an appointment for December the 10th(yes December) at 10:00 am to have my bathroom window replaced. It is 11:30 am now and no show/no call, hence the email as I am very anger at this time.
To my surprise, I just received a call to reschedule the appointment.
I hope by posting this and sending out copies of this letter that someone from Hope Depot contacts me about fixing my Bow Window, this is unacceptable after 18 months my bench seat is caving in.
8116699 is the job number for my bow window install
9129320 is the job number for my bathroom install
T Mullins
HOME DEPOT IS THE WORSE THEY WONT CALL YOU BACK… CORP OFFICE WONT ANSWER THERE PHONE …..FINALLY GOT A HOLD OF CORP. THEY DONT CARE… TO THEM IT DOES NOT MATTER HOW LONG YOU HAVE TO WAIT IT IS NOT THERE PROBLEM….. PLEASE LOWES HURRY AND GET TO SANTA MARIA LOWES LOWES LOWES I HOPE THEY TREAT THERE CUSTOMERS BETTER
VERY UNHAPPY CUSTOMER
I have been dealing with Home Depot for many years. I have spent thousands of dollars there. I purchased a set of vent free gas logs. After having trouble getting them installed and then found out I could not use them I called Home Depot about returning them. My account was paid in full and I asked the associate if my account was paid in full could I get a cash refund. I was told yes I could get cash back. When i took the logs back I was told the return would have to be credited to my Home Depot card. I talked with a team manager and she said Atlanta makes that decision and I would have to take what the computer said. It said store credit. She said the corporate office makes these decisions and the local store had no way to do anything but what the computer said. I asked to speak with someone higher up and the team manager told the higher up person I wanted cash back and they said no its whatever the computer said. I am very upset about this situation and plan not to patronize Home Depot again. Lowe’s will get my business from now on.
I have been cheated out of $220 by someone representing Home Depot. I contracted with Home Depot in May of 2016 to have gutters installed on my home. My credit card was charged the $220 deposit. Three weeks later in June of 2016 the installers showed up to install the gutters. They told me the measurements had been done all wrong and the gutters had been cut wrong so they could not install them.
I have been trying to resolve this issue every since. The lady in customer service says she has forwarded the issue to the manager in charge twice. I emailed the guy that did the measurements and he said he forwarded the complaint to the manager in charge.
I have asked for my credit card to be refunded or to receive a store credit, still no resolution. For a company of this size to provide such poor customer service is ridiculous. I feel sorry for the customer service rep that has to try to resolve customer complaints with no management support, that is ridiculous as well.
Ron Cole
Case: 03321021 Gutters
Hello,
From the lack of replies to other complaints, I truly doubt anyone from HDepot reads here but if it stops ONE customer from buying from HDepot, specifically Ellicott City MD #2566 (Shaqwasia, Chris, Frank) I will be thrilled. As for my own complaint, I’ve taken the Better Business Bureau and MD Attorney General Consumer Division complaint routes. I want this Whirlpool junk returned and my full payment refunded.
To be brief, I purchased online a Whirlpool dryer on 9/1/16 and a Whirlpool washer 11/3/16 plus an extended warranty for a total in excess of $1000. Also, I am a single senior citizen who lives alone.
In purchasing these appliances, I have learned or been told the following:
1.) HDepot failed to install any leveling legs on dryer. Online manual says legs are needed to ensure performance and prevent excessive drum wear. My washer is obviously not level.
2.) HDepot delivery guys from Ellicott City story who delivered dryer obviously lack any integrity by knowingly leaving me an unbalanced dryer.
3.) Shaqwisia from Maj Appl (866-907-6489) told me I had to order legs from manufacturer and install them myself.
4.) Chris from Ellicott City 2566, after she was done bragging about being the person “who gets things done”, told me a boatload:
a. She couldn’t help me because I bought ONLINE! “Online is totally different.”
b. If I had “sat down with one of her associates” and bought these appliances, she could provide customer support but I was on my own for buying online.
c. I could call Whirlpool and get legs but I would have to put them on myself.
d. She couldn’t send someone to attach legs due to “liability.” (Editorial note: Chris was really full of it and herself. )
5.) Erika from the Columbia store is an astonishingly exceptional employee and BY FAR THE BEST AND ONLY CONCERNED, INTERESTED AND HELPFUL HDepot employee. I had about 5 calls with her and she far exceeded the expectations of any employee any where in trying to make things right and compensate for the rudeness, crudeness, and total lack of customer service by Ellicott city #2566.
6.) Lastly, as a result of more work by Erika, I received a voicemail from Frank at EC #2566 who gave me Whirlpool and Major Appl (remember Shawnaquisa?) phone numbers to order my own leveling legs and said if I wanted them to install, HDepot would charge $50.
In summary, Ellicott City HDepot #2566 lacks the professionalism and i tegrity and apparently Whirlpool lacks quality control which resulted in me getting a dryer that wasn’t correctly installed, didn’t contain all required parts as stated in the manual and my only option is to pay an additional $50 to get what was advertised and is needed. Nope. Don’t go to store 2566 and don’t buy Whirlpool. HDepot and Whirlpool DO NOT CARE, FOLKS!
I booked an in home consultation on a $20k project I am planning for end of 2016. I received confirmation email for a 12:30 appt next day. No show, no call. So I called the number on the email and was told I didn’t call to confirm.
So they booked for next day. 3hours he was here measuring and writing up contracts. We paid deposit and were told a formal measuring would be in next few days. Received email confirming 11/4/2016 between 1-2 pm… no show no call.
Waited 20 minutes on hold to speak to representative who very rudely told me I was scheduled for the 11th not the 4th. Absolutely livid, and when I read the other reviews appears Home Depot sales service needs a new manager. This is 1 $20k loss they will have for 2016
Well, here goes a NOT so nice post about Home Depot!….My dryer went lst Sunday….Monday Hubby & I went to your Home Depot on Ridge Rd., in West Seneca, N Y….I knew my wahers was getting up there, so I told hubby let’s get both dryer & washer…OK….done deal, did all the paper work, was told Friday it would be delivered…..This morning they came, and said, “we can’t install this, as you have COPPER pipe,,,not required pipe you need…UGH…..these 2 guy’s didn’t even know if I needed a gas dryer or electric….Because they might have brought the wrong one…..So off we went to Home Depot…asked for a manager, guy tells me, I can help you……Here is how he helped me…..He called a PLUMBER that Home Depot deals with….that was his help….So now I sit and wait for YOUR plumber to call me to set up an appointmnet to come and give me the correct PIPE I need, then call back, and wait for another 7 day’s for delivery….NICE…..Here’s my thought….I felt like I was dealing with Wells Fargo……told the guy, that if they weren’t so goal orientated, in making a sale, and spent a liitle more time in finding out EXACTLY what the customer needed…..then I think you could outbeat your competition….AGAIN, what did your guy do for me , NOTHING, but making me spend more money on a PLUMBER that I don’t have…..I WILL NOT PROMOTE YOUR STORE ANYMORE….unless one wants inconvienence!…….signed a very disappointed customer who has a large load of laundry to do!!
Just spent $20,000 on GE appliances and Thomasville cabinets from Home Depot in North Scottsdale (Shea and Pima). They outsource a company called Barlow for their appliance delivery and long story short, the single worst experience I have ever had. First half of the Thomasville cabinets were warped and had to be returned only to have the re-orderd ones come back damaged. Finally after months of issues we are almost there. So many issues and I will tell you Home Depot, besides the reviews you will receive from me and my network, you will never see me in your stores again and I highly suggest everyone who reads this to not order appliances or cabinets from Home Depot. I will never step foot in their stores and will actually be filing a lawsuit against them. Beyond ridiculous. So bad, words do not explain. If I am GE and Home Depot I would be ashamed and embarrassed to attach my name to each other.
Dear Mr. Menear: 11/4/2016
I am a long time Home Depot customer and use store #3608 at Wendover Road in Charlotte, NC. I live within 2 miles of the store and have gone to the store sometimes as much as 4 times in a single day and know a number of the employees by name. All who work there are eager to help with anything instead of just telling me where something is at, they have walked across the store to show me the location. I love your store and the hard working gals and guys that work there. I am a 100% disabled USMC Vietnam Veteran and thank you and everyone at Home Depot for a veteran’s discount.
But I have run into a problem and a major concern about something that is going on and if I were in charge would surely want to know about. I had the need for a new water heater and of course I go to Home Depot, looked at the water heaters and saw that if I called the 1-800 number on the side of the box before 12 noon, it could be installed the same day. So I called and set up a time for someone to come out and give me an estimate. The first thing that I noticed that it was a local company that I knew about which made me feel even better about the decision to call. The service man was perfect, professional, polite, and a knowledgeable plumber. My water heater was in the attic so we both went up to take a look. I told him that I had changed the element before and that was the problem and it worked fine afterward. He said it could not be repaired and assured me that I needed a new water heater. (Did not think about it at the time but he made this decision without even putting a meter on the connections to check the circuit.) I asked about tankless and he was very negative about installing that and answered some other questions that I had. I have a short water heater (because it’s in the attic) with a good pan (5 years old), electrical cut off box nearby, and a drainage pipe for overflow installed into my drainage system. This should have been an easy change out with a short water heater like the one I had and had seen ones like it at Home Depot but he said no! And proceeded to tell me that I needed a larger better quality water heater and it would have to be moved downstairs. He gave me 2 options, one I could go to Home Depot and get my military discount or they could bring one from the warehouse that was better than the ones sold at Home Depot. He explained that there was 2 types, an AB and a CD and that the CD was of a lesser quality with some minor flaws and that’s what was sold at the store. But at the warehouse, they had a stock of the AB water heaters which were top of the line and better, with no flaws or imperfections like the ones sold at the store. He said that the CD water heaters that sold at the store would probably work fine but I was taking a chance and he had been a plumber for over 30 years and if it were him, he would spend the extra money and get the AB water heater from the warehouse. Option one: if I picked up the water heater at the store, got my military discount and brought it home, they could do the job for $1012.00 and then added a pan for $325.00 more (which I found out later if I got it at the store it would have been $17.98 as listed on the Home Depot website). But he added the pan for $325.00 for a total of $1335.00 and this would be a CD water heater of lesser quality with only a 1 year warranty. Option two: They would bring an AB water heater from the warehouse, give me a discount of $120.71, do the installation and move the water heater to a downstairs closet for $2003.27 with a 6 year warranty. I ask why it costs so much and he said it was because of getting permits needing a licensed electrician to come over, reinstall the plumbing but that this was a packaged deal where they did everything. So I took his professional advice and okayed the AB package and had to give a verbal OK over the phone in which I gave the guy a great review because he had answers for everything and I believed him. I arrived at my house right after 2 installers showed up and said “that was fast, I guess the warehouse is on this side of town.” Which one of the guys replied “No we just stopped at Home Depot and picked one up.” The water heater was already out of the box and inside as he went into the house. I turned to the other guy and said “did you guys really get that water heater at the Home Depot store?” and he said “yes” RED FLAG. So I got the serial number, went to Home Depot and found the water heater priced at $394.00 with a 6 year warranty. This was the CD water heater that he was going to give me a 1 year warranty and was not the better quality AB water heater that I expected. At Home Depot, I asked the associate in the plumbing department about AB and CD water heaters. The guy said that he had only worked there 4 years but had never heard of that. I took my phone out, put it on record, and let him explain. He said to go to the Pro desk at the front because those guys had a lot more experience than him and would know the correct answer. So with the recorder still going, I walked to the front and asked the same question about AB and CD water heaters. The guy looked at me like I was crazy and said “there was no such thing, only 6, 9, and 12 year warranty, electrical, and gas and different size tanks.” RED FLAG. I messaged the service man named Marvin Franks who told me about AB and CD water heaters and asked again “did I get an AB water heater” which he replied “Yes, AB”. I have this message on my phone. Then later when he came back to pick up the old water heater, I met him at my house, walked up to his truck with my phone in hand with the recorder going and asked again, he said “ I assure you that you have an AB water heater because I have the serial number and it confirms it came from the warehouse.” I told him about what the 2 guys said when they were installing the water heater about picking it up at the store and his response was “they were fired.” I said “Both?” and he said “Yes” and proceeded to tell how honest he was that he was a Shriner and a Free Mason and would never mislead his customers. He had papers for me to sign and I told him that I didn’t think I could sign them but if he could get someone in charge to contact me I would appreciate it. In which he responded “Now I’m getting very angry.” There’s more to this story but someone that is in charge at Home Depot should know what is really going on with companies that I found out later are not local but national and installing product for Home Depot all across the nation.
1. Lied about who they are, (Not Brothers Heat and Air) (local) ARS (National)
2. Lied about size and needing to move.
3. Lied about type of water heater, no AB or CD (upsell)
4. Lied about which one installed.
5. Lied about the way the water heater was draining ( hole in floor to drain under house)
6. Over charge $325.00 for a $17.98 aluminum pan ( I did not need because mine was fine)
This cannot be an isolated incident. I will be glad to play the tapes or answer any questions anyone at Home Depot may have about this and hope that some sensible resolution can come of this because I have not paid for this service yet.
Can any one STUPID..went in to pay off my $29k company bill only to be turned away because i don’t have my drivers lis with me. I am paying in cash i told her why do i need my drivers lis>? Company policy i was told, so i left mad and no bill payed…lol i guess she really showed me.
We purchased a refrigerator from the Santa Clarita store 10 months ago. The fridge is still brand new and already in need of fixing. First the ice box stopped working and then the refrigerator section. We were told to call the tech from GE who a week later came by to check it out and didn’t fix it, only literally looked at it and left. 2 weeks later, he failed to notify us or anyone else of the status until we called to check on it. Mind you, our food perished and we were not able to purchase groceries due to this issue. When we finally got a hold of someone, they scheduled another tech to come out again. 2 weeks later, the tech comes out and again is not able to fix b/c apparently he does not carry Free-on!?!? We went back to Home depot and spoke with a second Manager from the store who said she would take the case for us and can’t promise anything but will do her best to get someone out there to diagnose the problem. 1 week after that visit, they schedule the tech to come out during the week of course, when we are all at work. My son has to take that morning off to be able to receive the tech who was scheduled to arrive between (9 am – 12 pm). The tech does not arrive on time and my son has to report to work. We call them to find out what occurred. We then were told that the tech was running behind a couple hours due to another job but he was on his way to our place. My son has to go to work and the tech shows up after 1 pm. We get the call and immediately ask our son to go back home b/c the tech is there and we don’t want to miss the opportunity of getting the appliance fixed once and for all. Meanwhile, the tech is waiting and tells us he can’t wait and we will have to reschedule again. My son is on his way back to meet him but he leaves. We called the tech office and expressed our frustration, letting them know that we were patient enough to wait for their tech person who didn’t show up at the time the job was scheduled but yet, he couldn’t wait a few minutes for my son to return back home when it was the tech’s fault for not keeping the schedule? Needless to say, we are done with this matter and escalating it to the top. We could have gone to Best Buy, Sears or anywhere else to get a fridge and yet we bought it at Home Depot thinking we would get the service we thought but come to find out, they are disorganized and don’t seem to care about it’s customers.
Home Depot in Reading, MA outsources a company called ACS (American Carpet South) based out of southern New Hampshire for carpet installations. If you purchase a carpet from Home Depot please find your own company to do the installation. ACS has been a complete nightmare to deal with. Their customer service is rude and untrustworthy. Their installers screwed up a job twice and three weeks later it still hasn’t been fixed. I’ve had two different crews work on installation hoping it would be done right. None of them can speak English.
After submitting a claim with Home Depot the first time, I never received a call back and I was forgotten about. Filed a second claim after the installation was done wrong again. Hoping Home Depot can do something about this immediately before I cancel and ask for a full refund.
I would suggest going elsewhere when looking to purchase/install a carpet.
I recently purchased a Salvia plant for the purpose of attracting bees to my garden. Salvia is more of a ground cover plant with spikes of tiny purple flowers. Bees are known to like this plant. It was only after I returned home and started to transplant that I saw in tiny print on a tiny label that the Salvia plant had been treated with neonictinoids. The label advised contacting Home Depot’s website to find out more; but there is no information about whatever neonictinoid you are applying to the flowering plants that you sell. Neonictinoids were banned in Europe because of their exceptionally high toxicity to bees. Research from many sources may be found on the web on this particular topic. You are treating a plant the someone would most likely only buy to attract bees with the most potent poisoning agent implicated in bee colony collapse. Your corporate irresponsibility in doing this is quite telling. I will not purchase another plant from Home Depot. Ever. And I’ll shift my hardware purchases elsewhere. If you clearly labeled the plants you set out as “HIGHLY TOXIC TO BEES,” you wouldn’t sell so many would you?
Regards.
July special free parts and installation so I ordered a dishwasher and washer which was to be delivered a week later and the clerk told me to make sure I removed my old appliances when they came to install….so I did but lo and behold when the movers showed up (Crown moving they were great …better than Home Depot) they informed me that WA state requires a plumber to show up and install the dishwasher for a 50 dollar charge for POST installation and hoses etc were not included so 90 bucks later on my “free” deal I have no dishwasher installed and plumber cant get out here for another week meanwhile the T plumbing that goes to my dishwasher is leaking ruining my cabinets and flooring …who delivers appliances …takes out the old ones then tells you the new one wont be installed for another week or more !!! At this point I need to hire a contingent lawyer to sue for my ruined floor and kitchen cabinets Couer de Alene store …Buyer beware this appliance “special” is fraudulent.
I purchased a refrigerator online Nov 30, 2015 and it was delivered Dec 31, 2015 DAMAGED! Stainless Steel door all dented. Today July 7, 2016 I am STILL trying to get it fixed! Home Depot says call Frigidaire, they say call Home Depot. I have had two different repair companies come out. They sent me a new door and from there the snowball has turned into a avalanche!! Instead of taking care of the customer and after 7 MONTHS of repair companies and NUMEROUS telephone calls one would think a company would just swap out the appliance for the same one (not asking for anything different) but noooo! They want to set up another appointment for a repair company and if they say it is ok I will have to pay for the call!! ARE YOU KIDDING ME!! I have a refrigerator that the door now sticks out and paid good money for and THIS is how you treat your customers!! I will blast this out on Facebook and don’t think for one minute that social media can’t hurt you because it will! I am a Gold Star wife and I know MANY MANY people and if you keep treating the military community this way you will lose!! All I ask is for a refrigerator that is right! I did not pay good money for a refrigerator that has a door that looks like it is ajar…..no UNACCEPTABLE!! I have been very patient over the last 7 months but NOW …….. I AM ANGRY! The store here in town said they would take care of it and would call me back…..then I get not return call! I call them and now they tell me there is nothing they can do I have to call Frigidaire!! This is terrible customer service!!!!!!!!!!
Went to store on Soncy in Amarillo Texas on June 30, 2016. Asked to make sure everything I needed was stocked, and in this store before purchasing, and having it delivered. We were told yes it was and that it would be delivered July 1, 2016. However waited all day nothing. Not even a phone call to say they would not be able to show up. So I called the store at 900 pm to ask them where my order was. They informed me that it was delivered. I stated “NO it was not.” After more research found out that the store on Georgia street was responsible to load and deliver my order. Did not hear back from anyone until the 5th. When they called and asked me if i still wanted the order because they was told to cancel it. Needless to say they showed up on the 5th but yet some of my order was missing. Was told they would be out once again on the 6th in the am to deliver the rest of my order. However once again by 5pm I did not have it . So after I informed them that i would release 7 dogs and three pigs into their store did i finally get my whole order. I can understand some delays and that is why you call someone. But Do not ignore a customer by not calling, and when customer calls make excuses after excuses and blame each other . Not great customer service and the delivery service needs to overhauled.
I can totally relate….I have been passed back and forth and all of them say they will call me back and no one does…..7 months later I still have the same issue and now they tell me they will charge me for a service call if the repair man says it is operational (refrigerator) but because the right door sticks out further than the left its pretty much not their problem! I paid for a new appliance not a jacked up one!! Its been a horrible experience!!
We wanted to purchase carpet and have it installed from your Fort Collins office in Colorado. Everything seemed to be going okay up to the point that the measure tech came out and did the measurements, and then everything fell apart because then things were then supposed to go through the “home office” in Georgia. We waited to get an estimate by email or a phone call as was explained to us, but nothing ever came. We received a couple of attempted calls but they kept getting disconnected. We finally went into the local store after 10 days of waiting and we were assisted by a very nice gentleman (Bobby Johnson) who sat on hold with the home office for more than 40 minutes. He suggested that we could come back the following day and he would keep trying to call back and hopefully have everything we needed the next morning. We returned around noon the following day and he was sitting on the phone, on hold, with the home office. He had been on hold for about 15 minutes, and we waited at least another 20 minutes or longer. He finally got a quote by phone, but he stated that if we wanted to actually schedule the installation that day we would have to pay the person on the phone right then (because it have to be paid before 2:00pm) or we would have to wait for her to send the quote by email. Given that we still had never received the quotes by email that she had reportedly sent a week earlier, we felt that we had no other choice but to pay by phone (or we would have had to wait another week or longer for her to send us the quotes again). And then after we started the payment transaction, we discovered that she could not take a home depot gift card by phone (which makes no sense at all given that she was at the “home office” – why wouldn’t these people be able to take a gift card by phone when your other stores can). And, to top it all off, at the end of the transaction she reported that she had to email us the receipt (which further left us feeling insecure about the entire transaction). We are a family of people who work in various aspects of home construction and commercial maintenance, and none of us will ever utilize home depot for things like this ever again. This will just be a place to go get basic supplies from here on out, and whenever possible I will go elsewhere.
I was in your Columbia, SC on Two Notch Road around 6:00 pm Wednesday. I am a 62 year old disable female and found my experience in the store very pleasant. All of the employees were very courteous and helpful. Paul help me find what I was looking for and helped me find the right ceiling fan and the light bulbs for the fan. Trey who helped me to the car was extremely helpful and such a pleasant young man. Both of them went out of their way and were outstanding employees. I certainly will go back to that store the next time I am in need of something from a hardware store.
I mailed a certified letter to a Mr. Craig Menear on May 16, 2016, I have received the certified receipt back but have yet to hear back from Mr. Menear. The complaint was that my husband went in to store on May 10, 2016 to pay on my account, which I didn’t know that he could not make a payment if he did not have my social security number and/or the statement invoice which he had neither. I was thinking that since he is an authorize user he can make payments. I was charge $25.00 late fee for going in the next day to make payment. So I wrote the Ceo, a Mr. Menaer on May 6, 2016. I have not heard back from anyone and today is June 20, 2016.
I have used home depot for a lot of projects not only for myself but when helping others. Most the time things work out but as of late the home depot personnel have been at best not knowledgeable, not very helpful and seem to pass the bucket when things go wrong.
yup! having the same issue with them….no one wants to take responsibility! It has been a loooooong 7 months trying to get my refrigerator fixed that was damaged in delivery. I will never buy from them again!
I have tried to complete a carpet sale that I started on June 6th at your Brentwood Tn. store & your employee came & measured our B Room & I was called today about 1:00 pm—I was told that I could not get 18 months non interest. But I received a mailing from you that sales over $ 1,000.00 would have an 18 month non interest. I did not take the paper cert. to the store with but I told Sales Lady Jamie what I had at home that said I could get it. I have tried to get someone to talk to me from your Brentwood Tn. store—Phone # 615 370 0730—- I have wasted my time on house phone and then battery died on house phone & cell phone minutes was close to an hour. It is now 5:40 pm & I still have not heard a word from your COMPANY. I know that your stores are busy but they need to learn the old adage of BIRD IN HAND IS BETTER THAN 3 or 4 in bush. A word from you folks sure would matter a great deal if you want further business. Bob Whitson, Phone 615 347 XXXXX–615-331 XXXXX– It is now 6:00pm & I am tired of messing with your store in Brentwood… I started buying from your company back in early 1980 s when you opened your store on Old Hickory Blvd. in Antioch, but now Lowes may get next sale. Thank you for time reading this note & looking to hear from you soon.
Hello my name is Rene from store #6806 and I want to report a order puller name Calvin for not helping load a customer and was rude to the customer and not helping other customers.
My wife an I were just treated with disrespect by store associate, “Melonee”, Tempe AZ. We were trying to schedule a time to meet with her to discuss new kitchen cabinets and counter tops. Melonee was busy typing on a computer, so another store employee was trying to schedule an appointment for us to come back and meet with Melonee. She asked Melonee on three separate occasions about her availability. Melonee was only a few feet from us – never turned around to respond or acknowledge us and continued to ignore her peer. At one point, without even turning around, Melonee pointed to a wall calendar and kept typing. Amazing, store employees will greet you upon entering the store and will literally bend over backwards to ass sit you with purchasing a $2.00 screw driver. However, when I come into the store to meet with someone to look at ordering new kitchen cabinets and counter tops costing well over $10,000.00, we get blown off and disrespected by Millwork Specialist ‘Melonee”. Unbelievable!!!
I want to complain about a girl named Megan in customer service in the riverbank homedepot store #1842. I was in around 7 and a lady named Anna in flooring was extremely helpful she loaded my tile rung me up and then helped me place an online order. While we where doing that Megan calls her, Ana had her on speaker because she couldnt hear her. I heard everything she wanted Ana to stop helping me to make her job easier. I found that to be very unpleasent and unprofessional someone ought to teach her customer service! Ana let her know she was helping me, but this Megan girl didnt seem to care she even threaten to call her manger just because she didnt want to walk to the back for carpet for a customer i believe that was.
A picture was sent to me from a friend in FL of a cashier wearing a hat that saiys. America is not great. Can’t believe she was allowed to wear that on such a weekend as this. How our men and women and men must feel when they see what she is allow to do. I think I will look closer at Lowe’s. If I could place the pic in this I would
Spending 2200. at home depot 1700 north pointe drive durham means very little. Here we are with our field and lawn over taking us as everyone cares nothing that the equipment they sold us broke after 5 mowing times. No return calls on finding me help, when they do give me a number to call they set up two times to come pick up the mower and NEVER show up- then finally after many calls and two weeks later they finally find someone to come and get it. NOW THEY SAY oh we can not get to it for two or so weeks – so we have to go over a month with no mower and do it all by hands. The two large yards, the area around the barn, the horse fields, the hills- around the pool area, not to mention the large front yard and down the fence line. EVEN though we are older and are not suppose to be doing all of this THANKS home depot in durham for always being in meetings and you can not come to the phone, for not returning calls, for not having good repair places just found out they took the mower to virgina we are in NC- and for having places with bad attitudes when we are just asking questions . Thanks for making it so hard on us and not caring NEVER again- I am going to get it back return it and go to lowes or somewhere else.
I am tired of getting ripped off by Home Depot Canada. I am part of a group that is mainly based in the USA and the products ad deals they get are always far superior to ours. Please don’t give me the crap about supply and demand, perhaps if you tried a supply you would be surprised at the demand.
Can’t you see that we get better product choices or should I check with Lowes they see to be a better company to deal with.
i purchased a log splitter,took it back unused. they said it would take up to 21 days before i was refunded. now they said i had to contact corporate office about the refund. it’s been over 21 days and i ‘m not refunded. this is bull ****. $1,520.21 should be in the mail from spokane wa
I purchased a Husky portable generator for emergency only use. Every 6 months I started it and ran it until it died from lack of fuel. This was done over a 2 year period. Never ran any thing but “pure gas”, oil was kept at recommend level and always was fueled with “fresh pure gas. Engine has less than 2 hours running time. Now the engine will start with the help of a squirt of carb cleaner but will not continue to run. Yes it does have gas and the fuel selector is in the “on” position. I would not recommend a Husky generator. It is a complete waste of money.
Your carburetor bowl is full of crap from sitting.so long. Drain and/or clean it.
To whom it may concern:
I was offered a position at your Phenix City, AL store and proceeded to take the drug test. The HR person was not there, so I had three people (including the store manager) trying to figure out how to administer the test properly. A week later, I was called and told it was rejected because it was not signed. I had to come take a second test by Vivian (the HR person), who treated me as if I was bothering her. She complained about how she had been in and out of the store, and was trying to catch up. I had to call her back three days later, and she tells me the drug test came back as a retest AGAIN. When I asked her when I could come back for aTHIRD time, she started telling me things she had to do that day, and then said in a frustrated tone, “Whenever!”. I called back twice to speak to the manager and had to leave a message both times. I have yet to receive a call.
This has been very disappointing. I was looking forward to working for Home Depot. My husband and I shop there all the time and I thought they would be a great company to work for. And I would have been a great employee.
Regrettably,
Susan Roberts
Clayton g.a home depot installed my than came out 3 times to fix the seam and it’s not rite so beware
Who it may concern,
I am a viet nam vet and have it designated on my drivers license and have an id from the veterans bureau. This is not the issue, the issue is at our local Home depot store ( crandberry, pa) they say that the only time they give military discount is on Memorial Day, 4 th of july and one other day during the year. I’ve shopped at home depot in Virginia Beach, Meadville, pa and Hagerstown, Maryland, none of these stores think for a minute when your military id is presented. My question to you is why do some of the stores honor veterans and others don’t? Thank you for your time.
As a vet, I asked the check out clerk, who was very polite, and her response was the they only allow discounts to “service connected disability vets”. The rest of us, apparently, do not count. Guess I will be shopping elsewhere from now on since my service apparently doesn’t count unless I am disabled.
Maybe WalMart, Lowes or a local retailer will appreciate my business more.
whats going on with your salvage bussiness. i bought 8 trucks last month now im not sure were going to survive my partner and i want to come meet with someone at corp level…..please help
i order a refridgerator on online and when they brang it to my house it was to small for my family size. i called homedepot to try and get help for another one and got the run around . its says no hassel returns and thats all i got was a hassel. i spoke to the manager and he was very rude is this how you people do busness. i will never shop at homedepot again
I am dealing with the same thing….my refrigerator was dented and for 7 months I have gotten the run around. Horrible customer service and no accountability!
Yes I got the run around and the rehearsed speech I told the Couer de Alene store they needed to fix it asap instead of giving me the empty Im sorry …my cabinets are ruined from their botched dishwasher installation I guess they will be sorry when they get the 8k bill for ruining my kitchen. 2 days later still waiting for a solution while my plumbing still leaks from their “install”
I would like to go on record that my daughter was falsely accused of theft today at Home Depot in San Antonio, Tx. They not only called the police and detained her at the store for more than an hour, the police filed a claim and the store refuses to provide copies of the video.
The loss and prevention accuser went to the officer after falsely accusing my daughter and violating her civil rights (going through her personal belongings and taking away her phone among other things) and told the officer to drop the case because they were not pursuing. That is because there was nothing to pursue.
There was no apology from the store either.
You should return to this store and inform manager that you will contact to CHERRY HILL Office. Out of record: they have management which is dealing with this type of cases in Cherry Hill. You may want to contact to Home Depot Customer Service and request to be transfer to Cherry Hill management office. Its place where people are taking care of similar cases as well as firing HD management. Important guys are in Cherry Hill.
I made a payment on my Home Depot commercial account of 2500.00 at the store in Fairfield, CA – Lakesha put the amount in the system as 25,000.00 – yes that’s right 25,000.00. it has been over a month and I am still fighting with them to get my money back. I have been on the phone with credit services, reps, supervisors, managers, etc…I have given them my bank information to electronically send me the money – “it takes 5-7 business days”. That was over a month ago – still fighting with them!! Of course they will not let me speak to anyone at corporate offices. nor can I find the # online anywhere.
We had a special laminate countertop installed June 2014. About 2 months ago I noticed two 3″ cracks on both top corners of the countertop where my slide in stove stops. We spent about $1400 on this countertop. I called the Home Depot store and they told me it was the fault of the manufacture who made the laminate. I contacted the company who made the laminate and they told me it was the company who made the countertops fault. I contacted Home Depot again and they told me since my year warranty was up there was nothing they could do. We are very disappointed that neither company will stand behind their product. Even though the warranty is up, it still should have lasted more then one and a half years. We have given Home Depot a lot of our business over the years, but no longer.
Home Depot if you are reading this comment we would still like you to stand behind your product and make this right.
I agree Home Depot has become a horrible place to do business with. They have inept help and have an attitude they couldn’t care less about people coming into the store. Their focus is on selling to contractors. I think Home Depot needs to be honest and say we don’t want to help the DIYers, and close that aspect. Focus on their only concern: selling installation and to contractors. I would not, however, use Home Depot’s installation services. The company is much more expensive because they need to get their commission, but after the work is done, do not stand behind it. Perfect example is above person’s situation. That is the ONLY reason to use Home Depot’s so-called installation services, to have a company that will go to bat for consumers. NOT Home Depot, though.
I was at home depot on Lem Turner Rd. in Jacksonville, Florida. I notice volunteers of America had an advertisement. My home had been broken into robbed and destroyed on many occasions. I spoke with what I thought was the manager. I later learned that he was the receiving manager. I told him that I was staying in a battered woman’s shelter. He said that if I can have the shelter verify on letter head that I was receiving aid from them. Home depot can help or. I had explain that my doors were kicked in and lying on the floor. That i had bought 2 doors from them. That needed to be installed. I thought they were going to put me in touch with VOA. Instead I was promised that a crew would be put together and they would come out, asses damages. Then begin work. I was promised new appliances in place of the broken appliances. New central heat and air unit in place of the destroyed unit. He said that he knew the owner of safe touch security and could have a system donated to me. I was told that they would treat for termites and repair the roof. None of this took place. What did take place was false hope and more damage. I am terribly distraught. They only installed the doors. The 2 that I bought and the 2 they donated. No team was put together. A young man installed the doors. After the first door was installed. The manager took a picture of me holding the keys and smiling. No other work was done at that point. It would appear in picture that I was happy with their work. I was not. The young man cut a hole in the floor by the back door. The door set lower than the floor. Instead of making the doorway wider. He cut chunks out of the doors. He wrote on my walls marking where he was going to put the deadbolts that line up with where the lock feeds into. Stripped almost all the screws that were screwed in. Some of the doors do not open all the way. Did not put the molding back up around the door frames. Left 4 of the 16 keys on my back porch. I lost my place in the woman’s shelter because they said it was safe to go home. My home has since been broken into many times. The manager wrote a letter the the President’s of home depot on my behalf. Using his own words and sending it. He did this prior to any work being done. He sent the letter. I had to leave my home because it is not safe for me to live there. I have no family. I did not know anyone in the town. There was no where else to run really. I have suffered so much more theft and destruction because of home depot lied to me and are negligent. The manager later told me that he never promised me a thing. How could I become a victim of hone depot as well. Dear Lord, I am worse off now than I was before home depot came into my life. I called the home office. They said they don’t believe me. Said they saw the pictures of me smiling and holding keys. Nothing was done to correct the problems. I am going to the media and filing a complaint with the BBB. As well as hiring an attorney to file a suit. Then I am going to tell my story to Lowe’s Home Improvement Store. I bet anything Lowes will be more than happy to clean up after home depot. I am going to post here, all that has happened to me since home depot. Right after I post this.
1-17-2016
2455 Paces Ferry Road NW
Atlanta, GA 30339
Message to Home Depot Corporate CEO Craig A Menear:
Dear Sir:
I am sending this complaint in as a response to the way that my neighbor was treated in your Broussard location. Broussard #389. My next door neighbor and my self are both Veterans of the US Army. I served in Viet Nam and He served in Iraq. Both of us are registered with the Louisiana State Police Department as veterans and designated as veterans on our drivers license. In order for that designation to be on your license, We had to bring copies of our DD214 to the State Troopers Office and have it copied into their permanent records. Both of us are combat veterans with Honorable discharges. Both of us have been long time Home Depot customers and have never been denied our veterans discount until he went to your Broussard location today to make a purchase for his home. I have copies of almost all of my purchases for the last 4 or 5 years and could easily show you 20 or 30 purchased item receipts if not more. What makes this even more unbelievable for my neighbor is that he has been doing a lot of remodeling work on his home and has probably spent approximately $3,000 at that particular store in the last year or so. He has always obtained his discount with the use of his drivers license. I was shocked when he told me that a person, who claimed to be a manager, told him that a Louisiana drivers license with the designation Veterans was not adequate enough to qualify for the Veteran’s discount. Both of us have preferred doing business with Home Depot over Stines and Lowes here locally. All have discounts for Veterans. I feel bad about this because I referred him as well as other Veteran friends of mine to Home Depot as well. I can assure you that this is a slap in the face to all of us and we don’t take disrespect to any Veteran friend lightly. I absolutely feel that he is deserving of an apology at the very least. I do not know the name of the individual that refused him the service but he said that he does. I would like to hear back from you as to why our Louisiana Drivers License is not adequate for the Veterans Discount. My friends name is Justin CX and I will be in touch with him in regards to this situation. I can assure you that this leaves a bad taste in your mouth to know that a Veteran is not treated with more respect over such a small discount.
Doug Davis
ddavisrunXXXXXXXX
I sent an email to home depot corporation I do hope Craig and Frank get to read it. The treatment and railroading of employees at LANDER STORE 4702 in Seattle is absolutely ridiculous. You get hired.used up or just used then pretty much kicked to the side of the road. it’s near impossible to make full time.no one followed through on anything. There’s lots of favoritsm. shadow games.scandal.gossip. the lazy and useless get ahead and the hardworking people don’t get anywhere.I had a career mapped out there at one time.I survived 4 kinds of cancer.life threatening surgery which I did die..then was brought back.I survived it all.and still managed to get to work. that’s how loyal and determined I was.but eventually all wore things and Landers true colors showed.so I went from almost forty to nine hours a week. It’s already a pain for me to get across Seattle. but I did. But for nine hours a week? NO. Even now if I was still there my hours would’ve went back up only a little… so Craig or Frank… if you’re reading this…this is how lander 4702 is…….
I have this in a timeline in word and it looks so much better. As you read it you can get the idea. 60 days later, a lot of run around and Home Depot still has not returned my deposit. This problem originated in the Glendale CO. Store.
October ? Call home depot and schedule an appointment for a window quote. Mark M. comes out and gives us a quote of 700 and change. I write a check of 172.00 for the deposit.
11/8 Almost three weeks later, I get a call out of the blue on Sunday around 11 to measure the window. There was no scheduling, it was just a “hey, I happen to be in your area and can measure your window”. The gentleman comes by and takes the measurements.
11/9 Mark M. calls and says the original estimate was off and the cost of the window would be between $300 – $400 more. Having had custom windows made before I know that made no sense. Mark insisted on coming out “to see what they could do” to lower the price.
11/? (later that week) Mark and other gentlemen come by and measure the window. At that point Mark is wearing a Home Depot vest and representing your company. Mark goes outside and back in TRACKING mud all over our house that had just been cleaned.
11/? My husband cancels the order and let’s Mark know we will be going with another company. Honestly the price came in about the same amount as the first quote. But between the bait and switch attempt of Mark to increases his commission – and our costs, the weird call to measure randomly on a Sunday and the mud I would not have gone with you even if it saved me $1000’s of dollars. I was that turned off.
11/? I receive an email from Mark needing a change order signed. I was out of the office on vacation and I did not have any access to sign, scan and send back. I honestly did not look at the order because I figured it was for my refund.
Mark sends two more messages after I had explained I was on vacation until 12/1 and that was the soonest I could sign, scan and
12/1 I print it off and realize it is for more money and not a cancel. I sent Mark a message and he said he would cancel right away.
12/14 I send Mark a message asking when I should be expecting my refund.
12/14 Mark responds “I sent an email inquiry in last week when it looked like it hadn’t been processed. Hope to hear something back no later than today or tomorrow”
12/29 I send Mark a message that reads “I have been waiting and asking patiently for more than a month, but I have yet to receive my refund. I am asking one last time before I escalate this through Home Depot, where is it???”
12/29 Mark responds “I know it was processed ..Will check status” I hear nothing about the status from Mark.
12/31 Frustrated I call Home Depot Glendale office and speak to a manager. She was nice and understood my frustration. Also explained she cannot see the system to see if this was processed. Because it was 12/31 she said someone would get back to be on 1/2
1/4 Frustrated my husband stops by Home Depot and takes to Margaret. My husband came back even more frustrated my Margaret’s lack of concern and unwillingness to help.
1/4 Further frustrated by Margret’s unwillingness to help I call the Home Depot 800 number and speak to Kendra. Kendra says the check was processed and asks that I wait until Friday. Kendra opens case number 00826047
1/5 Margaret finally calls. I do not answer.
1/6 I receive an email from Mark that reads “Has the refund been applied to your credit card? I show the cancel was processed on 12/18/2015. Sorry about the delay. Mark” There is so much wrong to this. 1. I wrote a check. 2. This was canceled in November and it is now 1/6. 3. Even though we cancelled in November if I give the benefit of doubt with the date of 12/1 it is now 1/6 and I am being told this was cancelled on 12/18? Cancelled 18 days after giving the benefit of doubt? Can we say Home Depot has been jerking me around so that someone can make their commission?????? So awful!
1/6 Mark and I exchange emails and I express my frustration at his lack of service and follow through. That it has now taken many calls, emails, a stop at the Home Depot and a call into the 800 to get a response. He says he will look into it. Mark and I talk and he says the check will be cancelled and overnighted.
1/10 Again, frustrated that the check has not been overnighted I call Kendra and leave a message with the case number asking her to call me back. I never hear from Kendra, she never calls.
1/10 I receive a text from Mark saying he is looking into (yes, as you can see that is all I ever hear.)
1/11 Not hearing back from Mark I send a text that I am at the end of my rope. It should not be this difficult. Mark responds that his boss will call me.
1/11 Josh call and does not care what so ever why I am so frustrated. I explain the situation and he does not demonstrate basic customer service. He just says he will look into it and give me an update on Wednesday. He is so awful I am wondering if he is the true problem.
1/11 Josh never calls.
1/11 At the total end of my rope I go into the Home Depot in Stapleton. I talk to the guy who was really nice and helps by giving the regional’s information.
1/11 I come home to the check, it was mailed on 1/7 and my last name is butchered.
1/11 I send Josh a text and ask if this check had been cancelled. I never hear back from Josh. In fact I never hear from Josh again. Josh is truly the worst representative of Home Depot.
1/12 Margaret calls and I go over everything. I send two emails and I never receive a response.
1/14 Mark sends a message that Josh will contact me and let me know if the check is the cancelled one. I never hear from Josh.
1/17 As I write this no check. 60 days later Home Depot has not returned my money. I think I have spent more than 172.00 in time in frustration just trying to get my money back. This really has to be illegal.
I can send emails, text messages, phone calls and the check upon request.
I am still dealing with the horror of purchasing a Samsung frig. at a store in Keller, TX. The frig stopped working within 48 hrs of delivery. I tried troubleshooting with Samsung first without success. After multiple calls to Samsung and several trips to Home Depot to make them aware of the problem, I had a Samsung repair man out and the compressor was out in my brand new frig. After fighting with Samsung about getting a new frig. and they refuse. Home Depot has refused on a few occasions (I’ve spoken with a manger twice and the GM was not available either time). I am supposed to be able to see the GM this Monday. Their policy is horrific. They cover the appliance for the first 48 hrs after delivery, and, even though my frig. went out within this time frame they still refuse to refund my money because I didn’t contact them within 48hrs. So they are trying to screw me on the smallest, most ridiculous argument.
Someone should address policy and ignorance at store 1510. Her name is Mrs Kathleen Parish (Store Manager) and she lies. She informed the fraud department she canceled my order because i placed a different person name on the pick up with each of my five orders, which can be verified not only by myself, Kim at customer care and also the fraud department. IF she was just protecting me i would thank her and we would find a solution to verify i am who I am. For example: the fact i purchased cabniets at there store with date and time, the bank account i pay you every month with, the last purchase i made, etc. The great thing when you make an online order is you are sent a copy of what yourwrote, which verifies the same pick up person each time. I than asked her to let me speak to the fraud department which she said i could not do and only she could, which again was wrong and was verified by customer care. So this is a great opportunity for training ( I suggest she takes “Give them a pickle training or something similar ) and rethinking who you have representing your wonderful stores. Please use either one of the other stores in Colorado Springs as there are two on North Academy or use Lowes. Thank you.
Home Depot sold us a vanity that had damage. We did not notice the problem until it was installed. We paid a substantial amount of money for it.
We have contacted them and of course are avoiding the issue. It has been a few months.
They are building a Lowes out here and rest assured they will get or business.
Home Depot could care less about customers.
I was in Home Depot with my father this past weekend (Illinois) to purchase a refrigerator and we were told that he could not get his military discount, and two weeks prior we purchased carpet and we were told that if they gave him the military discount that we could not get the free installation or the 18 months free financing, we managed to get it on the carpet but not on the refrigerator so needless to say we went to Lowes and they where more than HAPPY to honor his military service and give him the discount. I have a Home Depot card and I think once I pay this is paid off I will not be using it again, I think it is time for a Lowes Card. I think HOME DEPOT needs to reevaluate how they treat our military service men and women, I come from a military family and I will honor them by not using your store. The things I have seen on Facebook I can say I experienced it with my father and they are SO TRUE.
My father is an Army Vet recently denied his 10% discount at Home Depot in Illinois. He was told only active vets get discounts. My father never gives details about his past but 2 weeks ago my daughter had to interview him for school. One of her questions was how do you feel you are honored by having served in the war? My dad’s response was “I am happy to get a discount at Home Depot”. I was sad when I read her report and then mad a week later to hear they took that away. Shame on you Home Depot!
WTF Home Depot any veteran of any age deserves a discount they risk there lives for you corporate people that didnt have to go so i ask you you HOME DEPOT will it really break you to give any veteran a discount if so then maybe my business will do far better at Lowes then
i found this on face book and it was disturbing too me to read
Home Depot denies war veteran his discount!!! Says he doesn’t qualify anymore….So I am at Home Depot today and the older gentleman in front of me shows his ID for a veterans discount. The clerk tells him he does not qualify for a discount so the gentleman asked to see a manager. They ask me to go to another line because this may take a few minutes. I tell them no thanks I want to hear this.
So a young XXXXy full of himself moron comes to talk to the gentleman and says no you do not qualify. The gentleman tells him he has always gotten a discount there. So the moron says well we have told our people to tighten the rules and we only give what corporate requires we give and you do not qualify. The gentleman says he will then take his business elsewhere. The young moron replies that is your choice. The gentleman starts to leave and I step in.
I tell the moron if one of your idiot friends walked through the door right now you would have the option of giving him a discount and with your attitude you would do it. So step over to the register and give this guy his discount. He says he does not qualify for it.
So I tell him look here is how this is going to work. Either you give this guy a discount and I call Home Depot corp and tell them how good of a manager you are in spite of the stupid policy.
Or I go home call Home Depot corp tell them I stupid the policy is and their manager is a moron, then I blast face book and it goes viral and you get to be the moron you are.
I think you know which one he chose!
So people please blast Facebook with this story.
It was store E Spokane #4714
5617 E Sprague Ave
Spokane Valley, WA 99212
What a shmuck, he also told the gentleman that he would have to talk to the CEO of Home Depot to change his mind.
I hate people who do not respect our military.
BLOW IT UP PEOPLE
Home Depot denies war veteran his discount!!! Says he doesn’t qualify anymore….So I am at Home Depot today and the older gentleman in front of me shows his ID for a veterans discount. The clerk tells him he does not qualify for a discount so the gentleman asked to see a manager. They ask me to go to another line because this may take a few minutes. I tell them no thanks I want to hear this.
So a young XXXXy full of himself moron comes to talk to the gentleman and says no you do not qualify. The gentleman tells him he has always gotten a discount there. So the moron says well we have told our people to tighten the rules and we only give what corporate requires we give and you do not qualify. The gentleman says he will then take his business elsewhere. The young moron replies that is your choice. The gentleman starts to leave and I step in.
I tell the moron if one of your idiot friends walked through the door right now you would have the option of giving him a discount and with your attitude you would do it. So step over to the register and give this guy his discount. He says he does not qualify for it.
So I tell him look here is how this is going to work. Either you give this guy a discount and I call Home Depot corp and tell them how good of a manager you are in spite of the stupid policy.
Or I go home call Home Depot corp tell them I stupid the policy is and their manager is a moron, then I blast face book and it goes viral and you get to be the moron you are.
I think you know which one he chose!
So people please blast Facebook with this story.
It was store E Spokane #4714
5617 E Sprague Ave
Spokane Valley, WA 99212
What a shmuck, he also told the gentleman that he would have to talk to the CEO of Home Depot to change his mind.
I hate people who do not respect our military.
BLOW IT UP PEOPLE. Is there any truth to this? I am a Veteran, and would like to know if this is true?
I have never served in the military but, I have family member how have I feel that our military deserve all the respect ithis nation has to give If not for those young men and women who knows were we as a great nation would be today If it were up to me our military would not need for anything they were willing to sacrific their lives for us as a nation the least we can do is giving them that discourt weather or not that ID has expired he or she served that never expires…………GOD BLESS AMERICA N OUR FALLEN HEROS AS WELLAS>>>>>>>
Purchased some carpet at Home Depot 6305 , 9941 Adamo Drive Tampa FL. Installer came out the first time and carpet was cut wrong way and the wrong size. Almost two months later the installer came back on Dec 1st wrong color carpet and still not the right size. Called the installer on the 2nd and they said they had contacted Home Depot. I called Home Depot on the 3rd and the girl that answered the phone in flooring said she had heard about it but Robby would be the one that would handle it in expediting. I left a message and told here to make sure and call me the next day. She told me that she worked 6 to 3 on Friday the 4th. I called in the morning and talked to a girl again and she said Robby was off somewhere and I told her that I needed to talk to someone right away or I would contact the home office. I called about 2 because nobody had called back and said I needed to talk to someone. The assistant manager called back about 2:30 and said they were trying to figure out how was responsible for the cost but they were working on it. He also said they had just heard about the problem and as you can remember the installer said they had already talked to HD on the 2nd. I need to have this taken care off right away. Somebody is not being straight forward. We have spent many thousands of dollars with Home Depot in carpets, recently appliances and just placed an order for a couple thousand dollars of cabinets. I am a very unhappy customer and there is another store I could start visiting instead.
I just saw this post on FACEBOOK. That a store in Spokane Washington are telling VETERANS they NO LONGER QUALIFY for a DISCOUNT! If I hear about this again I will not go to Home Depot and go to LOWS.
My husband is a Vietnam Veteran 100% Disabled!
1. Stop believing everything you read on Facebook .
What I post is completely true Home Depot Crystal River #6332 Florida
70 North Suncoast Blvd (352)563-9800 call them is you do not believe me. The Home Depot is closer to my home than Lowes is & right next to my workplace in Crystal River Florida. Its only 9 miles but through a bunch of construction. Yet I always go to Lowes which is about 26 mins away approx 20 miles. The reason for this is 1 Lowes is better why because all veterans get discounts there just like Ace hardware, & Auto Zone. The list goes on & on, yet home depot is stingy, greedy or downright sh*ts, who claim to give veterans discounts to look good to the public, when in fact only certain veterans get the discount. Even the state of Florida gives disabled fishing & hunting licenses for free no matter how one became disabled. Yes, only $0.10 cents on each dollar they can’t afford to give to veterans unless they are retired or service-connected disabled by them doing this they are saying we are less qualified than those veterans who get a check from retiring or disabled even though many disabled vets can still work and have multiple forms of income So thank you Lowes and Ace Hardware auto zone just a few of you thought full companies who give all Vets a 10% discount and Home Depot hope this hurts your bottom line. Everyone do not shop there if you have the option to go somewhere else in support of disabled Vets who are not service-connected. Yes, I can get my 75-year-old brother in law who is retired from the navy and a career in nuclear power plant operation, as well as his Social Security to go with me to pay for it but ill, do not want to bother him so I just go somewhere else even if further away. Someplace like Lowes or Ace or countless other places, so down with Home Depot they are the real problem greedy. It will hurt their bottom line is why they don’t give discounts & why I keep posting this
I am demanding my wife cut up the Home Depot card in her wallet immediately and we will use a Lowes card instead. She doesn’t want to travel the distance but I will be driving the car or she usually sends me or I go on my own. So regardless I’ll go to Lowes. I have nearly 1000 friends on FB and will post this repeatedly daily and encourage my 950 something friends to do the same
THE PERSON WHO RESPONDED TO THE VETERAN , MUST HAVE BEEN A DEPARTMENT HEAD OR ASSISTANT MANAGER MOST OF OUR STORE MANAGER S SHOULD KNOW SOP this should never happen please extend my apologies. The store needs a customer training update ASAP
Re: Courtney A. Mckenney Home Depot Account # 6035320126571114
URGENT HELP REQUIRED
I was informed by T-Mobile that my account and several other customer’s accounts were compromised. I was provided with a fraud protection plan by T-mobile and requested to check my credit report immediately. When I ran my credit report, I noted that there was a Citibank account on the report that was open. I knew I did not have any Citibank account as I closed them years ago. Given the urgency of the matter, I immediately called Citi to have this rectified. They confirmed it was a Citibank credit card account and informed me that in order to close it I need to send them a letter. I proceeded to send a letter to have it closed. I was not informed by Citi when I called that this was a Home Depot card neither was there any indication on my credit report that this was Home Depot .
To my surprise and dismay I received a letter from Home Depot Credit services on November 16, 2015 confirming that I closed my Home Depot account. I called the number provided on the letter immediately to ask them why was my account closed? They informed me that I requested that it be closed as Citi is the financier for Home Depot credit cards. It was at this point that I realized that the Citi account on the credit report was in fact my Home Depot account. I requested that the account be reopened immediately and apologized for any misunderstanding. I further explained the reason I closed the account. I had no knowledge that it was Home Depot. I thought it was a Citi Bank account opened fraudulently. I was told that they will get back to me within 24 hours to reopen the account. (check your phone records on November 16th).
No one got back to me so I called back again on November 17th and spoke to a supervisor. She informed me that even though I have been a member for over 15 years with good standing. I will need to apply as anyone else for a new card. This customer service person showed no empathy towards me even though I explained that I had a potential fraud issue and I closed out all my accounts on my credit report this was an honest error as the credit report does not have “HOME DEPOT” next to the account number. She kept saying you sent a signed request in to close it. I am not denying this, I am simply asking that my account be reopened with my history.
No one in your company who I spoke to on the phone showed me any understanding even after telling me they were aware of the T-mobile customer information compromise issue. I feel like I am begging Home Depot for a favor even after spending tens of thousands of dollars over the years. I remodeled my bathroom, bedroom and kitchen on this Home Depot card. I am getting ready to do my basement on this card. I have gotten offers from other companies to provide me with material for my next project but I really prefer to use Home Depot since we had a good history and a great relationship.
Once again, it was an error when the account was closed. The Credit reports state “Citibank” there is nothing to identify the account as being “Home Depot”. This is something your company should address. Please reopen my account so I can continue our relationship. In this time of technology and fraud I was trying to protect my credit I am sure you understand.
I may be contacted at the above address and e-mail address or by telephone at (917)-721-XXXXX or (718)-515-XXXXX. I am looking forward to a favorable outcome.
If you have your mangers talk with your customers like that who have served an protect our COUNTRY, well I feel you are telling me you don’t need my business and LOWES will be getting my business from now on.
Just read thru comments section and am considering cutting up my HD charge card. Sounds like HD needs much more training on customer service as well as empowering your people to look after the customers needs better. I have met great HD people, but normally leave the store pissed off because my needs were not met, and now I have to go to Ace to finish my shopping. Get your stuff together HD.
Hi, we are looking for corporations to sponsor the Orange Park Lady Raiders Basketball Team in Orange Park, Florida. For only $150.00 your company name and phone number will be listed on the sponsorship board for one year. For more information please contact me at 904-214-**** or Coach Matricardi at 904-529-****
Thank you,
The Harris Girls. Thank you for your consideration and please mention our name.
Short HD stock……Had a flood needed to buy 4k of carpet and a 2K front door…… The two employees I saw in these departments, one was an employee on his first day in the door dept and an employee sitting at the carpet desk talking to his girlfiend. When we asked for help he said he would have call someone, carpet was not his dept. The Store was in Nogales Arizona. Buy Lowes stock….. they got my business ! FYI the store manager who I complained to responsed…… he was sorry, BFD…….”Sorry” does not cut it…….he needs to move on to his level of customer service ability…..maybe fast food !
To whomever reads this or even cares!….I’ve just experienced the worst shopping experience of my life…..home depot has failed me and my sister 3 times on the same order…..we have spent money and our time to be present on delivery of a refrigerator from your Bradenton Fla store…..all 3 times were failures without any notice…..how incompetent can a national chain be…..we were lied to and deceived not once twice but we were stupid enough to give you a third try which also was a failure….I travelled to Florida from Pennsylvania once and my sister twice from Dallas to be there for the failed deliveries. My condo is about 6 miles from the store…..I can’t believe the mismanagement and lack of respect to customers I’ve faced trying to purchase a refrigerator…..the manager “promised” a check to compensate our expenses ….I won’t hold my breath…..I think I deserve my refrigerator for free after the expenses we have incurred trusting your store manager and the rude delivery people you subcontract…..how can you fail at 3 tries in delivering a product purchased at your store…..this matter needs immediate attention !!! Completely unsatisfied , never again a customer .
Is it always this hard to apply for employment at home depot?
I can’t get a live person to talk to me . I need HELP
Checking to see if this face book item is correct.
West Virginia Home Deport fires a disabled vet.
If this is correct, shame on you. So much for your claim of hiring a vet.
I normally like shopping at Home Depot but not anymore. I’m done. I have always shopped store 1540, Highlands Ranch, Colorado. On 9/16/2015 I had problems getting waited on and people were leaving because they couldn’t get any help. This should have warned me off shopping there but I toughed it out and finally bought a storm door, with the door installation. They told me the installer would call by 9/18. I called 9/21 because the installer had not contacted me. I finally got a call from the installer on 9/22 saying he would measure the door that day and Home Depot would be in touch. They didn’t call. I called them, confirmed the order, etc. The installer called and scheduled to install on 10/9, canceled and rescheduled for 10/10, canceled and rescheduled for 10/15. The installer was a no show on 10/15 and when I called him he said he’d been told to report to another job that day and that someone else was going to install my door. I called Home Depot and talked to 2 employees, and was put on hold for 15 minutes waiting on the store manager until I finally hung up. I called again and was connected with the store manager. I explained the entire story to him and he said he’d contact the installer and call me back. He didn’t call me back but a female employee did call to let me know they were waiting on the installer to return their call. I told her they needed to get a new installer but didn’t get much in return. I told her that if we couldn’t get this resolved by 3 that afternoon that I’d just cancel the order. About 2:45 that afternoon she called again to let me know they couldn’t figure out who was supposed to install the door and asked if I wanted a refund. Complete exasperation on my part!! Besides the waiting for a month for a door, the incredible poor service, and the amazing run around I received, I think what got to me more than anything was that nobody cared. The manager should have been appalled but obviously didn’t care. Not one person I talked to cared if I canceled my $498 order. What is the problem with Home Depot???? When Home Depot has to lay people off and can’t make the profit numbers do you ever look at the lack of repeat business because of treating customers like this?? Home Depot is just my experience of the day. There have been others recently – there doesn’t seem to be a work ethic in America anymore. No wonder jobs are outsourced to foreign countries. Just so very irritating. I will try Lowe’s and see if they care about my business. I’m so very disappointed in Home Depot. If I could scream electronically I would.
I purchased carpet from Store 0457 in Scottsdale, AZ and had carpet installed on June 19, 2015. Upon completion of installation I saw there was a lot of carpet left over. Carpet installer said they left us 2 little 3’x4′ strips. I complained an on June 23, 2015 carpet installer returned 16 square yards of carpet and pad. I then called the Store 0457 about the excessive carpet and was given various excuses: installer owned leftover carpet we paid for, carpet mill gives you extra (not only does Home Depot require you order 10 % extra), and proceeds to tell us they would remove the carpet from our garage.
We paid for 2 measures since we made changes to our remodel. Since June 29, 2015 until October 14, 2015 we spoke to 8 different staff /store managers and Customer Care Resolution Expediters. Follow up usually goes on, I’ll get back to you or there is nothing we can do and the order was correct. They finally decided to give us a $ 250 credit on October 5, 2015. I told them that was unacceptable since it’s over $ 500.00 of left over carpet on our
$ 5900.00 job. Customer Care Resolution said that was there final decision and we could not contact anyone else. I know the buck does not stop with customer care but the CEO Mr. Menear, CFO Ms.Tom and COO Mr. Carey and Board. Mr Menear should know how poorly this situation had been handled. If you read the ” Home Depot Values” they need to reinforce managers/staff to adhere to the company guiding principals. The wasted time, reasons and resolution is unacceptable. I will follow up with Mr. Menear with a journal of calls/pictures and doXXXXents. How many customers does this happen to???
i just picked up my wife from your Salem nh store where she works as a customer service associate, her name is Keisha, she has worked for that store on and off for 5 years. She has not stop crying since the end of her shift 6pm, the entire shift she was ridiculed and gossiped about within a earshot of her desk by so called “supervisors” and “managers” one of which being joe a front end manager and Lexa a electrical supervisor and the names continue, completely unprofessional and down right ignorant for a private matter that Keisha made with your corporate office to be discussed around the store like it was high school girls locker room. Managers discussing with other associates there opinions on her private matter n front of shoppers. Now it’s bad enough she came home and hasn’t stopped crying because they made her feel unwelcomed and uncomfortable but she doesn’t know if she should show up on Monday because all of a sudden they have to have a “review”! So this is what you allow your supervisors and managers do. your slogan “-The Home Depot’s values guide the beliefs and actions of all associates on a daily basis. Our values are the fabric of the Company’s unique culture and are central to our success” I am completely baffled that this nonsense and unprofessionalism is allowed and tolerated this is a professional career/job not a ladies room locker room how did a call from Keisha to corporate office get passed around to every employee. Not only is that childish and unprofessional but hurtful because that matter was personal and private. Managers are supposed to be held on a higher standard and in such a position to keep the work place safe and comfortable for every associate. I will be talking to joe the front end manager personally on how to speak to a woman and how he disrespected my wife from a mans point of view that is cowardly and down right wrong. I am emailing you because you deserve to know what is being down at your store but also that this should not be allowed. If this situation is not corrected I will be forced to contact the local news and your other organization partners and make them aware that this is something that is left untreated and an example was not made. The Home Depot has been a part of our family for years and it will be sad to part but this is not right and not fair to a loyal woman who has giving you 5 years and has an outstanding reputation with her customers and her reviews.
I was in the Thornton, CO Home Depot about 4 years ago. The clerk on the floor was so nasty and unhelpful (he told me “we don’t need your business. We have plenty,” that I boycotted all Home Depots for 4 years. Today, I thought I’d give them another chance. I went to the store on Wadsworth Blvd. in Arvada, CO, and had the following things happen: 1. I was going through the door to gardening and a worker was moving three large shelves on wheels. She took her time and I was trying to help her, but she said nothing, did not move them out of the way so I could get in. She said, “This will be awhile.” So I walked down a perpendicular aisle to get to the other garden door, and a large ladder on wheels blocked nearly the entire aisle, and, again, they did not let me pass. I decided it was not fair to HD to boycott without giving them a chance to repair it, so I asked at the cust service desk for a manager. Fifteen minutes later one appeared. He said he had been “at lunch.” Seriously???? I explained the poor customer service and he said I could have the paint I was purchasing for free (never did get into the garden dept. for those things). I said I don’t want it; I never will have anything to do with ANY Home Depot and I hope you realize that Lowe’s and Ace have gotten, and will continue to get, all my business. It’s NOT about the money, it’s the customer service. I went to Lowe’s (right next door and the prices were better, the aisles wider, and there was superb, friendly customer service). I know everyone I talk to at upper levels says they’re sorry, but that is a poor reason for continued awful customer service.
On Wednesday May 6, 2015 I was leaving the Home Depot store #6365 at the corner of Atlantic and Girvin in Jacksonville, Florida, pulling out the side entrance onto Girvin Road when it sounded like a gun went off in my car. I stopped and got out, upon going around to the passenger side noticed a huge dent in the front passenger door of my brand new 2014 Honda Pilot and there was a person there mowing the lawn. I approached this person and advised him that his mower had shot a rock out into the side of my car. He said that he did not do it but the flap to deflect anything out of the mower was not in place.
I pulled into the gas station next door and immediately called 911 to report the incident. When the two police officers arrived they said that they could not write an accident report as they did not see it happen and it could have happened else ware. I was so mad that I saw red and proceeded to the Honda dealership to find out the repair procedure.
After returning home I decided to call the store and reported the incident to the manager, figuring that there was nothing else I could do but pay to have it fixed.
Two days later on Friday May 8, 2015 I received a call from a Kanika Reeves of Sedgwick Claims Management Services, the claims administrator representing Home Depot.
I explained in detail what had happened, that I had informed the person mowing the lawn, contacted the police, and the Home Depot store manager who obviously contacted her to administer my claim.
On May 15, 2015 I received a letter from Ms. Reeves stating that this claim had been tendered to Grounds Group Landscaping, 1110 S. Flamingo Road, Davie, Florida 33325, 954-476-9027 with the name of Shawn Foreman as the contact and to direct all future correspondence and inquiries to them.
In the meantime, I had taken my car to two repair centers and had estimates for the repair. One from Jim’s Custom Refinishing who I have used before for $600.00 and one from Coggin Collision Center of Regency for $715.51 because I knew that they would probably require two estimates and I wanted to get it repaired as soon as possible. I had Jim’s Custom Refinishing repair the damage because they were the cheapest and as I stated before, they had done work for me previously and I knew that they would do an excellent job. They did not disappoint me this time either.
I was out of town for a few weeks and received no communication form the Grounds Group Landscaping so I called them on June 24, 2015 and spoke to a woman named Evelyn. She advised me to email a copy of both of the estimates to info@groundsgroup.com which I did the same day.
I continued to wait for any response from Grounds Group Landscaping and finally called Ms. Reeves on August 3, 2015 and explained the situation to her. She advised me that she would contact Grounds Group to see what was happening with my claim.
After getting no response from her I called her again on August 10, 2015 and was told that she was waiting on a call back from the Grounds Group.
Shortly thereafter I received a letter from Evelyn Hernandez from the Grounds Group dated August 11, 2015 stating that the claim was denied for the following reasons, not reported to the landscapers which I did to the guy on the lawnmower, no report to Home Depot which I also did to the manager as he was the one who contacted Ms. Reeves in the first place to contact me, no report to the police which I did, and the repair estimates do not list the same items that I claimed to be damaged by them which is an outright lie it could not have been any more detailed.
After receiving the letter, I called Ms. Reeves and told her of the result and she said that they would stick by the opinion of the Grounds Group in Davie, Florida.
This is just another example of someone not owning up to the damage they did to another individual’s property and now I am out $600.00 because of Home Depot’s choice of using a lying company to represent them in the landscaping of their property.
I am another customer that will never set foot into a Home Depot store till the end of time. I wish someone in your organization would put themselves in my shoes and see how they would like to be treated if this were too happened to them.
I’m guessing that on the statement which I saw on the other HD corporate site holds true, that they value their shareholders to assure max profit on their stocks. Well, count me out. I’m not a shareholder, but a customer who just made their last purchase at ANY home depot. Twice, in the last few days, I had checked the shopping website for a swamp cooler pump and then today, roofing shingles. After going to the closest store first, they said they had 19 in stock, was told they sent those back to make room for winter items, and we still hit the 80’s in Sept AND Oct, so I needed one, and then went to Lowes for the pump. I was going to call to be sure they had the roofing I needed when I also checked again on the HD site and chose to drive to the newer and bigger store 5 more miles away to assure myself I could get both the shingles AND drip edge. They had the drip edge but none of the 97 bundles of shingles they said were in stock on the site. So the associate helping calls the closer store to my house, which was the first built in Colorado, but is also the smallest, and they had the shingles but not the drip edge, which I just looked again and the site says they have it in stock. I stopped shopping at some stores close to 30 years ago, and have NEVER been back to those, because of poor service, bad experiences, less choices or other reasons. I will no longer spend a dime in HD, and to cut my nose off to spite my face, I’ll be happier spending more money at Ace hardware or any other store than to keep wasting my time, gas and frustration on a store that values shareholders more than customers. MY year to date spending at HD was an average of $700 per month this year, and what I’ll save in MY time and gas will make up for the higher price elsewhere which is where I’ll be shopping from now on.
I bought a hot water tank from home depot over the phone i paid for the hot water tank AND THE 9 YEAR PROTECTION PLAN . the water tank went bad only after 4 years i called to have the tank replaced and no oce could find my ( protection plan ) even though i have all the paper work in my hand proving i paid it and the installer tell me they have proof i paid it (home depot ) CANT FIND IT and wants me to wait about a week or more to get a new one. WHAT THEY CALL A SELF MIND PROTECTION PLAN IS A SCAM. and I WILL BE TAKING THEM TO COURT. THIS IS A JOKE THERE IS NO PIECE OF MIND JUST BULL SH*T. DO YOUR SELF A FAVOR DONT BUY ANYTHING FROM THEM just read the complaints on this site and ask your self do i want to be typing my problem here??? iT’S TO BAD THAT YOU CANT EVEN TRUST YOUR LOCAL HOME IMPROVEMENT STORE THAT MAKES BILLIONS OF $$$ A YEAR TO BACK UP WHAT THEY SELL AND WHAT YOU PAID FOR …..GO SOMEWHERE ELSE DONT PUT YOUR SELF THROUGH IT
Wow, what an eye opener. I’m just in the beginning of an issue with a refrigerator that, according to the repairman, has a known manufacturing defect. The defect is with the clips that cover the seam at the top of the unit. The clips don’t allow the door to seal properly which allows condensation to build up in the freezer that can eventually lead to frost build up. We just took delivery on it on Aug 18th and had the service call to fix a leak in the ice maker. That is when the repairman told us about the other issue. HD store management wants us to work this through the warrenty company but they are having a hard time understanding there is no fix for this condition. The repairman told me to pull off the clips and put silicone sealant over the seam. Really! That would void any warrenty claim. All I want is to have HD take this unit back and give me a store credit to purchase another refrigerator, we have one picked out for an additional $400 but nobody wants to approve it! The store is the Upper Darby, Pa store. To be continued!
Come on Home Depot. Read the mail that you say you will read. These comments are almost 100 percent critical of your stores. Listen to your customers and associates, you guys aren’t as powerful as you think you are. Listen to those other “forbes” retailers that actually know how to treat their customers and associates. Come down off your perches and get on the ground to realize where your “billions” are coming from. You guys should know that you are replaceable and I hope people start to realize that soon. Soon enough that you start losing stores. We can only hope.
I have had a terrible experience with your Phenic City, AL store. Everyone tells me they will rectify the situation; however they just send another person out to do an “assessment”.
It all started when I purchased $5,000 worth of new kitchen appliances. When installing my stove they cut my Corian countertop to fit in the stove and made a big gap between the stove and the countertop. They told me I would have to purchase inserts to accommodate for the gap, which we did, but they did not work. Then while installing my $1015 backsplash, the guy did not protect my countertops and scratched them up. He also actually cut backsplash material on top of my counters and made a deep all the way through cut, left 4 large open holes in my walls, broke an irreplaceable sugar dish that belonged to my grandmother (which was secured inside a cabinet he had no business opening), he took out a tea cup that also belonged to my grandmother and spit tobacco in it. I found this after he left. I have made numerous calls to the local office as well as Romanoff Renovations who apparently does all their installs and I have had many people come out, look, take pictures, but no action. The last guy that came out said DuPont should replace the countertops as they are guaranteed for 10 years, ( mine is 2 years old and was in immaculate condition until Home Depot/Romanoff got their hands on them) when I asked the gentleman if they would cover the careless damage to the countertops, he told me to lie to DuPont about it. I advised him that I had no intention of lying to anyone. They did replace the initial backsplash, but I would call it a mediocre job. The first one looked like I let my four year old grandson do the job. As he is quite artistic, he could have most likely performed a higher quality job than the little tobacco spitter. I still have no resolution but a boat load of promises, which is about all I have seen them do. Promise, no action. I told them that if I performed my job as a nurse like they do their jobs I would have lost not only my job, but my nurse’s license. With all the horror stories I see here about Home Depot, I’m surprised they are still in business. I wish I had read these before spending all the money that I spent with them. I also purchased paint, new faucet, two rooms of carpet and many other home improvement supplies since May, which totals between $14,000 to $16,000. You would think they could show their appreciation by repairing all the damage they had done. If I walked into their store and damaged and broke their property they would have me arrested and I would legally be required to make restitution. I guess they feel above the law. It’s obvious they have no common decency. I still can’t get over them advising me to lie to the manufacturer. I’m done with Home Depot as far as spending money. It won’t be over until the legal system gets through with it.
I would like to file an anonymous complaint. I am a current employee at store 0221, Jensen Beach FL with a grievence in an already hostile store. On Sunday 09/06/15 Garden Associate Janet Sweitzer showed up for her scheduled shift then proceeded to “hide” in the computer room playing on her phone. This was admitted to several other garden employees because she was “bored” she didnt feel like working. On multiple occassions Janet will stand in the shade not assisting customers or other associates playing on her cell phone. The situation in the store is already one of discontent with the store manager so when a fellow employee makes work harder by not pulling their own weight in the department it becomes even more discouraging to come to work. I love The Home Depot Corporation and I enjoy coming to work. But when you work with someone who brags about hiding, it makes all other associates feel there is no need to work hard.
I am writing you today to inform you of the LESS-THAN-SATISFACTORY experience from the Alton, IL Home Depot Store and manager – Mary Boschert
I have totally remodeled 2 large homes – thus spending large amounts of $$ at Home Depot. I have 2 rentals that I have repaired with purchases from Home Depot, thus sinking more $$ into your business. Bear in mind that Lowes is right across the street!
I trust that when I express to a trained, ‘experienced’ (as your advertise) employee, the job I’m doing that he/she will assist me with the CORRECT products for the job.
“EVERYTHING YOU NEED & EVERYTHING YOU NEED TO KNOW”
“OUR EXPERTS WILL DO IT ALL FOR YOU”
NOT on this job – it was not !
I went to the Alton, IL Home Depot in search of new Kitchen tile for my son’s home. We told the ‘EXPERT’ in flooring which tile we wanted and the dimensions of the room. We told the ‘EXPERT’ that we wanted to purchase “EVERYTHING “THAT WOULD BE NEEDED TO LAY THIS TILE” and we would pick it up. I paid CASH. We picked up our order which was nicely wrapped in plastic on a pallet.
Other things had to be repaired first – so we got to the kitchen floor in August 2015. I used the same installer that has installed every square inch of tile in all my homes (I have NEVER had a problem with any tile job – all is still in place and looking great). The floor was installed correctly WITH THE “VERSABOND” that “YOUR EXPERT” provided us and TOLD US TO USE.
THE KITCHEN FLOOR HAS BEEN DOWN A WEEK AND IS POPPING UP OFF THE BACKERBOARD!!!!!!!!
The installer has reviewed the floor, only thing he can think of is the mortar was bad – so we go to Home Depot to inquire.
We speak to the manager Mary Boschert who calls Travis Devine the ‘FLOORING SPECIALIST’.
Mary starts by blaming the installer and how we should have hired Home Depot’s installers. She states that we probably have a claim with ‘Custom’ and should file a claim…. then Travis Devine the FLOORING SPECIALIST pipes up after reviewing the ‘special services customer invoice’ (enclosed) and tells us “NO, THEY SOLD YOU THE WRONG MORTAR”. By which Mary the manager just hung her head and yet continued on about that we should file a claim. That she would offer us $200.00 and 10% off if we APPLIED FOR A HOME DEPOT CREDIT CARD ???? REALLY?? She totally ignored the “Flooring Specialist”!
She pounded that it was the installer that should had known better if it had been HER installers it would be guaranteed. She talked over me while I was explaining that it was not the installer. This is where I informed her that it was HOME DEPOT’S EXPERTS that SOLD US THE WRONG MORTAR!! And it was Home Depot’s “FLOORING EXPERT” STATING THAT WE WERE SOLD THE WRONG MORTAR!!! And she wants to blame my installer?
Everything you need and everything you need to know – our experts will do it all for you! Really?
I’M FILING A COMPLAINT WITH YOU!
Listen, your advertise ‘EXPERTS’ and ‘SPECIALISTS’ – you state the following:
“From the start, associates were able to offer the best customer service in the industry, guiding customers through projects such as laying tile, changing a fill valve or handling a power tool. Not only did store associates undergo rigorous product knowledge training, but they also began offering clinics so customers could learn how to do it themselves. The Home Depot revolutionized the home improvement industry by bringing the know-how and the tools to the consumer and by saving them money.
According to Bernie and Arthur, the customer has a bill of rights at The Home Depot, and this entitles the customer to the right assortment, quantities and price, along with trained associates on the sales floor who want to take care of customers. Their philosophy of customer service – “whatever it takes” – means cultivating a relationship with customers rather than merely completing a transaction. As Bernie says in Built from Scratch, “At the end of the day, we’re in the people business.”
With this said – WHERE’S YOUR BILL OF RIGHTS FOR US, THE CUSTOMER? Where was our TRAINED ASSOCIATE? Where’s my CUSTOMER SERVICE of you in the “PEOPLE BUSINESS?” WHAT EVER IT TAKES?
I’m not asking for a million dollars here. My installer is willing to re-install it for free. I’m the one who has to tear it all out. All I am asking is to have my order re-filled CORRECTLY at no charge. Not $200.00 and a 10% discount for applying for a Home Depot card (that everyone gets 10% discount and 30% interest) – just refill my order – make it right…and maybe smack Mary Boschert down to a cashier for a while.
My son’s living with a gutted KITCHEN here. Eating out is expensive and unhealthy. We do not want to remove the tile until you have had a chance to respond to our complaint, in case you wish to have someone look at it.
I just returned from the Point Loma Home Depot in San Diego, CA. I dealt with a super guy named Rudi who helped me with BBQ’s. I ended up buying a Weber plus a Weber cover for over $480.00 and was told there was a special on that with the BBQ I would get a free propane tank. Paid full price for the items and brought my car to get help loading. Asked for my propane tank and they said I had to return an empty one in order to get a full one. I said I was told that I would get the propane free.as there was a special on if one purchased a new BBQ. The guy came back and said I had to pay for the propane, he then said I had to pay at least half price for the propane. I could not believe this. I went inside and asked for the store manager and told the young lady at the desk what had just happened. She then offered to give me the propane for free. As a matter of principal I told her I wanted my money back. The store manager (a female)appeared and was told the problem, her attitude was actually quite disgusting. She tried to put the blame on Rudi and she had no customer savvy. She said she would make an exception and give me the propane tank at which I told her as a matter of principal I would buy a BBQ elsewhere. In life attitude is everything and she had none. I would suggest you trade her job to Rudi as his attitude and help was superior to hers. Sad because Home Depot has always been one of my favorite stores.
Your store at 40 Park Pl Dr, Covington, LA 70433 (#358), (985) 871-9231 is HORRIBLE!!!!!! You never have enough Blacksplash/Tile in stock. I have tried getting some pieces of Jeffrey Court backsplash and you don’t even have any to look at when the computer says you do. Then there are displays that aren’t labeled or priced to try and order it. Also, getting someone on the phone is impossible. So now I have to go to another location 30 min. away instead of the 10 min. that is near me.
I usually stop here first because it is closer to my house but ALWAYS end up buying from Lowes (Lighting, plants etc.). Their workers are so nice and helpful and their things are stocked.
Does anybody really read these comments? It sounds like about 90 percent are critical of Home Depot. Maybe it’s time for HD to open their eye’s and listen to what’s going on around them. Employee’s can make or break you. Think and care about them every once in a while
like you say you do. Don’t just feed them once and awhile and pretend you guys really care about your associate’s. It’s pretty obvious that HD cares only of profits.
I was an associate of store #4746. I resigned from there about a week or so ago. Yes, resigned, not fired. I had a problem with a customer that I felt was being rude and over demanding. After haveing a verbal conflict he said he was going to report me. He suggested that because I was being paid that I should go get his cart and doing everything else that was needed to make the sale. This was around 11:00 am and my start was 6:00am. No break and on my 5th hour of work for lunch. Even after all of this I still loaded up all that the customer wanted. We had words, but, no swearing.
Well my store manager, Issac Hall called me into his office to explain. After telling him what happened and that we don’t get paid enough to take BS like that, he said that if he knew how I felt about taking BS from customers, he wouldn’t of hired me. I took it as that he didn’t want me there anymore. He said that he would accept my resignation now if I wanted to. So what else could I do but resign. I feel that Home Depot does not respect or back up their emploee’s no matter who’s in the right. Up till that moment I had no complaints just good reviews about my attitude.
Headquarter’s should really consider improving associate’s pay and really making their employee’s feel like they are family like they say they do. After making “billions” I think the pay could be more, to at least keep up with the economy. Even Walmart is trying to make an effort to raise their associates pay. Thank you.
Hello
I would have to say I totally agree, I SEE FOLKS RETURNING GARBAGE THAT WAS OLD AND USED, AND I AM NOT SUPPOSED TO SAY ANYTHING,, THAT IS THE SAME AS STEALING,, WHY WATCH FOR STEALERS WHEN THEY DO IT WITH NO CONSEQUENCES IN FRONT OF YOUR NOSE IN RETURNS.. REFUSE IT ,,TELL THEM WHATS WHAT..AND ALL ASSOCIATES SHOULD BE PAID MUCH BETTER TO PUT UP WITH THE RUDE, ARROGANT FOLKS FROM OTHER LANDS,, COME IN DEMANDING EVEN IF YOU ARE CURRENTLY WORKING WITH ANOTHER CLIENT TO MAKE A SALE.. LIKE LADY THATS DAMN RITE RUDE…YOU WAIT AND I’;LL DO YOU NEXT..BUT NO..THEY TAKE A FIT,, WHAT TO DO… MANAGEMENT DON’T CARE ABOUT EMP[LOYEES,,,JUST A BIG SMOKE SCREEN.. TALK TALK TALK…BS…..DO WELLL BROTHER..
I’m a Contractor who buys many of my products from the various Home Depot stores in the Western NY area. One thing I have recently noticed is none of the stores in this area have a sink with running water in their Paint Dept. I have seen the poor associates with paint all over their hands & clothes with no way to clean up quickly. The really stupid thing that I noticed is every night they have to clean the paint tinting machines without having a sink nearby. They use “wet-wipes” & paper towels, then have to take some of the parts all the way to the back of the store where the sinks are located. Now, if you corporate guys don’t care about the convenience factor for your employees, think about all the wasted labor hours with these people having to go great distances to clean parts. Multiply that by all the stores you have and then by all the days, weeks, months & years this goes on!! I think the savings would more than offset the cost of water supply lines & drains to this location of your stores when you build new ones. If you ever do this, please send me some token of your appreciation for my brilliant idea…Thanks—Ken O’Connell, Friendship Remodeling, 716-622-9956
If you continue to pull the crap with Veterans I`m done with you.
Bernard Marcus*
Chairman of the Board – The Home Depot
Arthur M. Blank*
President – The Home Depot
Shame on you as an American! I have spent 100 of thousands of dollars over the years at home depot. After the way you have treated Veterans, and so worried about treating your Muslim employees and Muslim customers respectfully but forget about those that are the reason you sit where you do, I will NEVER GIVE YOU ANOTHER DOLLAR OF MY MONEY! I would hope the majority of my great country backs me and you sink lower, if possible, than you already have.
I read this on facebook if this is true then Home Depot this is a disgrace.
So I am at Home Depot today and the older gentleman in front of me shows his ID for a veterans discount. The clerk tells him he does not qualify for a discount so the gentleman asked to see a manager. They ask me to go to another line because this may take a few minutes. I tell them no thanks I want to hear this.
So a young XXXXy full of himself moron comes to talk to the gentleman and says no you do not qualify. The gentleman tells him he has always gotten a discount there. So the moron says well we have told our people to tighten the rules and we only give what corporate requires we give and you do not qualify. The gentleman says he will then take his business elsewhere. The young moron replies that is your choice. The gentleman starts to leave and I step in.
I tell the moron if one of your idiot friends walked through the door right now you would have the option of giving him a discount and with your attitude you would do it. So step over to the register and give this guy his discount. He says he does not qualify for it.
So I tell him look here is how this is going to work. Either you give this guy a discount and I call Home Depot corp and tell them how good of a manager you are in spite of the stupid policy.
Or I go home call Home Depot corp tell them I stupid the policy is and their manager is a moron, then I blast face book and it goes viral and you get to be the moron you are.
I think you know which one he chose!
So people please blast Facebook with this story.
It was store E Spokane #4714
5617 E Sprague Ave
Spokane Valley, WA 99212
What a shmuck, he also told the gentleman that he would have to talk to the CEO of Home Depot to change his mind.
I hate people who do not respect our military.
BLOW IT UP PEOPLE
TOTAL DISRESPECT NEVER EXPECTED THIS FROM HOME DEPOT
AGREE,,, THEY LET THE MUSLIM POPULATION COME IN AND DO AS THEY LIKE, OPEN PACKAGES IN FRRONT OF YOU AND LEAVE PARTS ON FLOOR AND DO IT AGAIN IN ANOTHER ITEM… THEN WALK AWAY..THEY ARE RUDE… PROBLEM CAUSING PEOPLE.. HOME DEPOT FORGET THEY WERE TO STAND UP FOR AMERICA,,,WHAT HAPPENED..OOOH YEAH… $$$$ THEY NOW GOT BILLIONS…
My husband was told the exact same thing at the Home Depot in Beaverton Oregon off of Murray and science drive. Some young moron punk who’s never served in the military told him he didn’t qualify for the discount that Home Depot didn’t give the veterans discounts anymore. He also said he was smart enough not to go in the military. They have that new commercial on TV about how Home Depot employees go to veterans homes and help them do things that they cannot do anymore. That is a bunch of bull XXXXX. They just do that commercial for TV and don’t actually help our veterans oh yeah they have veteran parking spots but now the veterans don’t get a discount anymore. My husband’s brother is the one who got the veterans discount going in Oregon. If he knew now what was going on he would be so pissed off and ashamed. We won’t go to Home Depot any more and they will never see any of our money or our family’s money if we can help it.
Wow! Coast to coast “Share..” not good for your WA “smuck” store manager…or the HR person who hired him,…or for HD’s PR image…)
Rick Block shared Joanna Hutchinson’s post.
5 hrs ·
Brooke Lewis Shared and proceeding to blow Facebook up
Like · Reply · 1 hr
Joey O’Neill Shared….hell yes I shared
Like · Reply · 1 ·
Joanna Hutchinson
So I am at Home Depot today and the older gentleman in front of me shows his ID for a veterans discount. The clerk tells him he does not qualify for a discount so the gentleman asked to see a manager. They ask me to go to another line because this may take a few minutes. I tell them no thanks I want to hear this.
So a young XXXXy full of himself moron comes to talk to the gentleman and says no you do not qualify. The gentleman tells him he has always gotten a discount there. So the moron says well we have told our people to tighten the rules and we only give what corporate requires we give and you do not qualify. The gentleman says he will then take his business elsewhere. The young moron replies that is your choice. The gentleman starts to leave and I step in.
I tell the moron if one of your idiot friends walked through the door right now you would have the option of giving him a discount and with your attitude you would do it. So step over to the register and give this guy his discount. He says he does not qualify for it.
So I tell him look here is how this is going to work. Either you give this guy a discount and I call Home Depot corp and tell them how good of a manager you are in spite of the stupid policy.
Or I go home call Home Depot corp tell them I stupid the policy is and their manager is a moron, then I blast face book and it goes viral and you get to be the moron you are.
I think you know which one he chose!
So people please blast Facebook with this story.
It was store E Spokane #4714
5617 E Sprague Ave
Spokane Valley, WA 99212
What a shmuck, he also told the gentleman that he would have to talk to the CEO of Home Depot to change his mind.
I hate people who do not respect our military.
BLOW IT UP PEOPLE
7 Likes2 Comments
Like Comment Share
My parents went into HD covina, Ca to purchase carpet for a very small bedroom, this was on the 4th of Aug.installation within 72hrs. We have yet to have it installed. I have had to call numerous times to store to see what was going on. So finally have called corporate office, I’ll wait to hear from a store manager now. Before I km take a final judgement on customer service so far a c-
This one cashier seem to have nothing better to do but firt with my husband. This old and ugly to boot cashier. Then she went as far as trying to put her hands on him and he got out of her reach. Do they relize that the store video tapes eveything they do and the wife could ask for that tape in court and sue her. My husband said he was turned off by her behavior in a business place she should of had more common sense.
To begin I have purchased everything from HD since the day they opened their doors windows ,carpeting ,doors ,appliances everything .In /2012 I moved and replaced everything again my new washer I bought has a 4 year warranty the sensor went on it causing my house trailor to flood in june of 2014 WE repaired everything from the flooding REPEAT AGAIN SAME THING HAPPEN LAST WEEK AUG 10 2015 they set an apt then cancelled me I went in circles with the manager and repair service,.,. now after days they coundnt find my paper work which they did when I first called now after I called the main HD online someone is finally coming out we had to pull all of the carpeting out and the flooring to replace everything.. I AM A SENIOR DISABLED LADY the manager just said take your laundry else where and we will reimburse you for the price to have the clothes done,I told them they should either replace my floors and carpeting and or replace the washer they do not want to hear it I AM SO UPSET WITH YOUR WHOLE WAY YOU HAVE RESPOND TO THIS BOTH TIMES WHAT IS THIS GOING TO HAPPEN EVERY YEAR?????
I am going through refrigerator Purgatory! I purchased a new refrigerator a month ago from the Woodhaven PA HD and it soon went downhill from there. Delivery took a week and when they delivered the fridge it had a big dent on the side. I told them I did not want this one but they left it and promised me another one. A week later they brought another one that had an even bigger dent on the front and was badly scratched. I told them that I did not want this one and they said that they would contact me. After two more weeks they called and said that they would deliver another one on August 7th. After waiting all afternoon and evening no one came! That was now three wasted days. After contacting the Manager of the local store they told me that they would take care of this! On Tuesday 8/11 I was contacted by Mike the appliance manager and told I could come in and get an upgrade. While on my way to the store I was contacted once again by someone from Home Depot saying that there would be no upgrade and that I had already received a check for Fifty dollars and that they would not give me a six hundred dollar upgrade. Not only had I not received a check for Fifty dollars but I most assuredly did not demand a six hundred dollar upgrade! After explain this to your Representative she said she would look into it and call me back in 30 Minutes! That was days Ago! it has been over a month and I can not help but feel that this has turned into a big joke and I am not Laughing.
I was in your store around 6:30pm or so yesterday 8-11-15. I asked a cashier if she can call someone that can help me she said i will be with you in a bit. She never got anyone to help me. I went to another associate that was stocking the drinks in the cooler. She helped me find someone. As i was explaining what i need he asked me do i need a female or male. I said excuse me i don’t know my parts. Very unprofessional to use the name of parts like that. I had to call what part i need. So instead of staying with me another associate asked the guy to help the customers he was helping. So instead of my helper saying wait im busy i will help you when im done, he freaken left and bail on me. Then i was calling the store from inside the building and he came back and ask if i knew what i needed. I told him to walk away from me VERY UNPROFESSIONAL WHAT YOU JUST DID. Had the nervers to tell me that his coworker needed helped. I TOLD HIM WHEN YOU ARE HELPING A CUSTOMER YOU DO NOT LEAVE THAT CUSTOMER HANGING LIKE THAT. WHEN I ASKED FOR THE MANAGER HE CAME UP TO ME I ALREADY HAD YOUR INFORMATION ON MY PHONE. I ASKED IS THE CEO HE REPLIED YES I SAID I WILL EMAIL HIM IN THE MORNING. HE ASKED WHAT HAPPENED ALSO SAID IN A RUDE COMMENT THAT I WAS ON THE PHONE. I SAID YES I WAS ON THE PHONE BECAUSE THE ASSOCIATE THAT WAS HELPING ME ASKED ME WHAT PART I NEEDED. AT THIS POINT THEY HAVE THE WORSE SERVICES AT 355 MARKETPLACE AVENUE SAN DIEGO CALIFORNIA 92113. I ALWAYS GO TO THE ONE IN CHULA VISTA IT’S A LITTLE FURTHER BUT THEY HAVE BETTER CUSTOMER SERVICE WHICH THIS STORE IS LACKING. I DID CALL CUSTOMER SERVICE AND SPOKE TO A NICE GUY HE ALSO SAID THAT WAS VERY UNPROFESSIONAL WHAT THEY DID AND THAT PRETTY SAD I HAVE TO GO TO ANOTHER STORE FOR BETTER SERVICE. TELL ME MR CEO HOW CAN WE FIX THIS PROBLEM. OH BY THE WAY HALF THAT STORE EMPLOYEES HAD NO NAME TAGS. GUESS THEY DON’T WANT US TO REPORT THEM WHEN WE THE CUSTOMERS HAVE AN ISSUE. THEY SHOULD HAVE SOME TRAINING ON HOW NOT TO BAIL ON THE CUSTOMER UNTIL THEY ARE HAPPY AND GOT EVERYTHING THEY NEED. IF ANOTHER ASSOCIATE SEES THAT THEIR COWORKERS ARE BUSY WITH A CUSTOMER CALL SOMEONE ELSE. THIS IS THE WORSE CUSTOMER SERVICE EVER. YOU SHOULD DO AN UNDERCOVER BOSS ON THEM AND YOU WILL SEE THAT BAD SERVICES I AM TALKING ABOUT.
Home Depot (HD) has lost another 22 year loyal costumer. I will never shop at HD ever again. HD’s costumer service has finally gotten to the point, at best, the employees that work there are simply people who show up to work on time with zero knowledge about the product they are selling or how to order it correctly. This systemic problem doesn’t affect just one store but resonates throughout all Home Depot Stores in Western Washington area, specifically Spanaway and Puyallup stores. My original refrigerator broke down and repairs would cost the same amount compared to buying a new one. I went to HD to buy a refrigerator from the appliance department at the Puyallup WA store. I ordered the refrigerator I needed on 29 July 2015 and on 5 Aug 2015, HD delivered a refrigerator to my house but it was the wrong one. The numbers on my invoice and the number on the refrigerator that was delivered did not match. Two different items, wrong dimensions, and not what I paid for. I called the HD appliance department at the South Hill Puyallup and explained to them that the refrigerator that was delivered to my house was not the one I ordered and the dimensions of the refrigerator would not work in my kitchen. Since my refrigerator was not working they told me I could use the wrong refrigerator that was delivered until this issue was properly corrected. It is now 11 Aug 2015 and I still don’t have the refrigerator I originally ordered. The excuses I have heard are many, such as, when a sales associate inserts a refrigerator part number into the computer that it sometimes gets transposed where added digits and letters are erroneously inserted or deleted, the make and model I ordered is no longer in stock and on back order indefinitely, and the vendor stopped making this model. With this in mind, to get the refrigerator I need with the correct dimensions to fit properly in my kitchen, HD appliance personnel at the Puyallup store have said I will need to upgrade to a more expensive model and pay more money to get the correct size refrigerator. HD appliance sale associates have treated me like this is my mistake and has not taken any ownership in the errors that they have committed. None of this was mentioned to me when I originally ordered my refrigerator 29 July 2015. All that was mentioned to me was my refrigerator will be delivered. None of these problems were mentioned to me. If they were, I would not have ordered the refrigerator. To make matters worse, even after all this had taken place, I even tried to compromise with HD and pay half the cost of the additional amount, of the correct refrigerator. However, the store manager and the appliance sales associates both said this was not acceptable. The error of ordering my refrigerator was not my fault and all the excuses the HD appliance sales associates and store manager have presented to me are all internal problems that lead me to believe is due to incompetence and knowledge of ordering the correct product for a costumer. How are these things the costumer’s fault? Anyway, I will no longer be a costumer of HD any longer because this is not the first time I have ordered or bought something that was wrong. The ordeal of having to deal with this every time shopping at HD stores throughout the Puget Sound does not outweigh the one or two dollars that is saved there. To make matters worse, HD still has to come and get the wrong refrigerator at my house. They said it would be in the next 5 to 10 business days. On top of this, they cannot even refund my money until they get their refrigerator back. This pushes out the date close to a month from my original date of purchase and I still don’t have a refrigerator. I ask you and your family to go through this and be without a refrigerator this long. A great way of taking care of a loyal costumer.
After I resolve my squeaking cabinet issue with Home Depot- Wisconsin Rapids,WI, I will never step foot in any of their stores again. Jessica is rude and an airhead. The custom order specialist – Pask is rude and lacks manners.Ordered my Thomasville cabinets( not cheap by the way) problems with those. Have been talking to Thomasville directly. You know the old saying about once they have your money. And having to pay the full amount on the spot – WRONG! Obviously the CEO does not care. Well maybe he will when the stores start closing up. I cannot believe that Thomasville does exclusively Home Depot. I would take my product elsewhere because Home Depot is doing Thomasville a disservice by representing their product and after sale in a very bad light. I wouldn’t recommend Home Depot for a chicken coop!!!!!!!
Dear Craig A. Menear,
I purchased laminate wood flooring from your Home Depot store # 8582 Chandler about
the middle of July. It was delivered to my house to “acclimate” on July 18, 2015. Western States flooring called to schedule the install. Since I am the only person that runs the Dachser office in PHX I explained to them I could not take a day off during the week for the install. Western States then scheduled me for a Saturday install on Aug. 15th. I just got a call today Aug. 7th from Western States that they can’t do my flooring on Aug. 15th and they don’t have an available spot until OCTOBER. I need this resolved!!!!!! And I need my flooring installed on a Saturday. I do not understand why you contract out to a company who makes it an inconvenience to YOUR customers for an install. I am the customer and I deserve to be treated as one. Western States lack of planning does not constitute inconvenience on my part. My phone # is 303-881-1356.
I left a detailed message to Home Depot email and I assumed that they would take care of the problem that I had, now reading over all of the complaints from customers that had problems and notified Home Depot and nothing was done, I’m beginning to think that I made the mistake dealing with them and thinking that they will address my problem. I was considering a remodel of my guest bathroom which would be at considerable expense. now, I think that I will change my plans and return what I have purchased. I’ll wait a little to see if the first email to Corporate Headquarters produce any response and if I suspect, nothing is done, then I’ll turn in my credit card and not use Home Depot.
I was a current employee at the Lancaster Home Depot, Store #8976 and I was not happy with my experience there. Most times my fellow associates and I felt like numbers and objects. No matter how friendly we were to customers, at times people were down right rude and disrespectful. The managers tend to the customers but never inquire about the mean and disrespectful experience an employee may have faced. Its terrible. The management needs improvement and yo be centered around the core values of the company. If the company values are ” the customer is always right” it’s sad because wearing the Orange apron does not change the fact that employees are human beings.
does anyone in corp even read these complaints? I have one hell of a story to tell them but doesn’t look like anything gets done on here 🙁
We purchased windows and doors from HomeDepot in February. The doors and windows where installed on April 6,2015. On April 23rd the sliding class door in our bedroom began to leak. We have been on the phone with HD at least once a day for the last three months. Half our laminate flooring has been ripped up and the room is a total mess. They have sent out one person after the other to LOOK at this, but not one of them have been able to fix it. We have been promised a new frame by the installation manager,but we are still waiting (two days later) for the promised call back to set up a day and time. We are so very upset and discusted and sick of bailing water out in our bedroom.
I was humilated and treated like a dog by an employee in the e. colonial store and I contacted the customer service center and the district manager and I was told nothing would be done and was forced againest my will to deal with the employee again and was treated horribly and all of this was acceptable to the district manger and the customer care team and the store management at the e. colonial store.
I have been told when i have complained to management that there is nobody at the lawn and garden section and told that customers do not matter
I paid for a gutter installation with HD in May around the 26th, installers kept giving me the runaround for weeks, when they finally installed the job it was done incorrectly. i had to contact HD resolution department for assistance. The job had to be completely taken down and redone. HD offered me a refund credit back to my CC, and I am still waiting 2 weeks to today 7/27/15 and no refund. Now the resolution department is not responding! never shop at HD anyone who reads this!
ON 07/20/2015, a Home Depot Estimator showed up to take measurements, etc. of our family/living room, so Home Depot Woodlands, TX could create an estimate of cost to replace our flooring.
At that time, I requested, and the estimator said they would, email the estimate/quote, with all particulars, to my wife’s email address (i.e., MSGTEXAS@;HOTMAIL.COM).
The only data on the email we received was a message stating that OUR ESTIMATE/QUOTE WAS READY AT THE STORE..
We the store and reminded them that we asked for, and the estimator said we would get, an email with a DETAILED ESTIMATE/QUOTE FOR ALL ITEMS and COSTS INVOLVED, so we could review and develop any and all questions on the quote. We still received NO DETAILED EMAIL.
Today, I called twice. Once getting an assurance from “Chris” that we would get such an email, today.
The second, and last call I made was answered by “Tammy”. She was some what gruff and insisted on reviewing the ESTIMATE/QUOTE on the phone. I replied to her that I would listen to her review, but IN NO WAY WAS I ACCEPTING THE PARTICULARS IN THE ESTIMATE/QUOTE, but rather, wanted an email of all data involved, so we could review it in depth in our home, BEFORE MAKING ANY COMMITTMENT TO PURCHASE THE GOODS AND SERVICES FROM HOME DEPOT.
I asked TAMMY, when I could expect the email requested above. She replied within an hour.
I believe it was in 2005 that we had HOME DEPOT in SPRING, TX, replace our kitchen and kitchen nook counters with SILESTONE. At that time, we had NO PROBLEMS getting detailed estimates to review at our leisure in our home before authorizing the work and cost.
This current encounter with the WOODLANDS, TX store sure MAKES ME FEEL UNCOMFORTABLE and NOT CUSTOMER ORIENTED.
Thanks for the opportunity to let you know of our current problems interacting with this sales staff.
John and Mary Sue Gronsky
281-443-****
I recently purchased appliances from your store # 1209 in Selden NY. I was not told that the delivery service would not remove the old appliances unless they were disconnected. If I had been told I would have had an electrician disconnect them. But that’s not the problem. The problem is that when I paid cash for the 3 appliances I could not get a cash refund. Why is it that I have to wait 1 month to get my refund? That is rediculous! It’s not like your stores don’t have the cash, you just want to get what ever interest off my money. I spent almost $4200.00 in good faith but your policy is not. I will never shop in you store ever again and will tell everyone who will listen this story.
Really bad experience attempting to purchase an installed screen door.
I waited over a week to have the installer measure for the door. The installer sent someone to measure who was not qualified. The measurement was off and he did not gather all required information, such as right hand or left hand opening. This cost me $35.00. I went to the store to order the door. I was told that the door won’t be ordered for 3 days. You can cancel within 3 days for this reason. I paid then left the store. I received a call no more than 30 minutes after leaving the store. I was told that they had to cancel the order because the measurements indicated that the door would have to be a custom size. The currently installed door is a standard size. I had enough. Went back to the store to make sure the order was cancelled and was told that the order was not cancelled because they can’t do that until Monday. Went back Monday and they said they cancelled the order. But, they I had to ask for a printed confirmation. Very unprofessional. I was then told that they could not return my money until the screen door came in to their store. That’s B.S. I still don’t have my refund. It is a shame that you guys are willing to lose a life long customer over this. Very unprofessional. How can I get my money back?
This does not include the shell game where you go to the service desk, they send you to the department, then the department wants to send you back to the service desk. I has a 1400 square foot home addition that was less aggravation than dealing with Home Depot for a simple screen door install.
Please help! I want my money refunded, promptly!
My name is Bill and I work at store 0551. A customer came in the other day and asked about a product he saw addvertized on TV. He described it but we didn’t have it. However it sounded like a great product so Dave and I looked it up on Amazon. We found it and it is called ( Slab Gasket). It is a great product and we believe it should be sold at Home Depot. You can find it at slabgasket.com. Thank you for your time and let us know what you think. Bill and Dave.
my name is Mike I’m an employee of Home Depot in for the store number 6364.
I applied for a position at the store since I have 35 years of plumbing experience15 years of that is supervision,
I thought I’d be a good asset for the company.
the interviewers inform me that all employees must start outside before they are allowed to be brought inside, even though I was interviewed for an inside job as a pro associate at another Home Depot less than 6 months before and refused it I thought plumbing associate was best suited for me.
I accepted the job they offered with the possibilities of an inside position.
I was brought inside without proper training and still accomplish a task that were assigned to me as well or better did the employees in the department they place me in, without a pay increase or a job title.
I followed Home Depot’s proper procedures I’m trying to solve this problem.
all I received was ridiculous information, intimidation and threats I was placed outside on the blacklist.
later went to department managers was trying to harm me physically and Home Depot HR would not help.
if this is Home Depot standard practice I knew I needed to help our employees I contacted OSHA.
Since OSHA requires the person that files has to be working for the company are fired by the company I could not leave this job, even though I’m almost 60 years old and required to stay outside in the Sun and push carts I will not turn my back on the employees.
i get it. We ordered rugs and from the time we ordered them to the horrible experience of insulation it was a nightmare. No one cares at Home Depot. They got our measurements wrong, nasty installers and no returns. You can’t even contact the CEO’s office. The corporate number is for customer care. They do nothing also. We called multiple times and they never contacted the manager at the Bensalem PA Home Depot. They owe us money and I have yet to hear from them, it had been a month was promise two weeks. I would rather spend more money and go to Lowes or HHGreg.
Thats because you only get raises. promotions, and really big discounts only if you SLEEP with mangers,
I was in your Home depot store in Huntington Park CA On June 28 2015 looking to purchase two major appliances a stove and a Refrigerator
WENT to the appliance department asked a couple of associates that were standing by the department talking if I could please get some help because I was going to make a purchase they told me that they didn’t work in that department they would call someone well I waited for 30 minutes and no one showed up I left we talk to pay for items I needed to do my kitchen and bathroom spent 400 dollars. After I was done I asked to speak to manager She came and asked how she can help I told her the situation in the appliance department her associates need to be better trained on helping customers…Home depot lost a sales of two major appliances I went to lowes spent 2500 dollars in two major appliances…The management AND SALES ASSOCIATES at the home depot in Huntington Park CA are not friendly they are very unprofessional also the security guards at the exit are very rude people..will not be shopping at home depot ever….
Hi my name is Kevin Hochstetler I am co-owner for Rubber City Wrestling, we were inquiring about a possible sponsorship with your company
Thanks
Kevin Hochstetler
Hello Home Depot Recently i purchased three appliances including a fridge at your WeSteve Morist Vancouver store, Park Royal center in West Vancouver B.C. The salesman was given all necessary measurements including the fridge. I was told that if any of the appliances does not fit we will take it back with no cost to me. Other two appliances i.e. the dishwasher and micro fitted but the fridge is 4 inched to big depth. I have been to your store three times asking for a replacement. Yesterday i was told it will cost me $392 plus taxes to return the fridge plus i was told by the supervisor Celeste that this offer is only open for 24 hours that was just an insult to injury. When i had words with her she told me to speak to store manager Steve Morris who was no help at all but gave me until july 4th for me to decide.I am working family man it will a week or two to personally go to other stores like Trail appliance and sears whom i have dealt with over 40 years and have been a satisfied customer. This is only half of the story . I am sorry to say that store communication in the appliance dept is terrible. Since the purchase i have spoken to Ali, Ray, and older salesman, celeste and Steve. I gave them time to find a replacement which would measure my old refigerator with 32 width 67/1/2 height and 31/1/4/ depth. If your store can not find a replacement than they should honour their word, take back the fridge and refund all my money. Enough said a real bad experience. I am looking forward to your favourable reply. Mansur Lalani
I am a contractor remodel and repair have done business with home Depot for over 15 years there’s time’s when item’s get purchased and have more than needed I took them back for return which I have done on a number of times and as many receipts as we go through just don’t have time to go through every one to find the receipt that I had purchased with anyway I was declined and told that I return to often and I am on a 90 day no return ban.I called corporate and complained about it and told them what kind of horse crap that was I’m told that’s new policy and to have receipts email ed same problem don’t have time to go through all the mail time is money so if you are like my company and go through materials like we do save a big headache and take your business elsewhere apparently that don’t care that I took my 100,000.00 a year else where.
An In-store order was placed on-line. The entire purchase had to be paid upfront.
I handed them a 200.00 store refund card, and 700.00 cash, with the balance of 256.00 paid with my visa.
On the way out I double checked the listed items I had ordered and discovered that a mistake was made and they had ordered 33 of something that I only needed 3 of. Well, that affected the price quite a bit. The total order was over 1100.00.
I immediately returned to the same employees who had competed the process. Because it was an on-line order my 700.00 cash was converted to a gift card. Now I am being told that they will have to issue me another gift card because I cannot get cash back from a gift card.
I canceled the order. I will have to wait to see what happens.
WELL, i and my TWO SONS HAVE BEEN LONG TIME CUSTOMERS, PROBABLY 20 + years. We have Home Depot credit cards and pay them off each month in full. We receive a 5% discount at the time of purchase if said card is used. But the last three times I have used the card I have not received the discount. I asked why, and the clerk notified me that Citibank no longer gives them this discount. I said that the discount was given at the time of purchase, not by Citibank. (Citibank handles their charge cards.) I was told to call Citibank. When I called Citibank, they informed me that Citibank never gave any discount at all, that the discount was at the register and they had nothing at all to do with it and that they were referring the many such concerns that have they have been receiving to Home Depot Corporate. When I called Home Depot Corporate – I am informed that this was an individual store police at first and they wanted to know what stores I had been to. Then, another “customer concern advocate” from Corporate told me that this was a new CORPORATE policy and not an individual store policy and that the customers were being so informed at the register AFTER they had checked through all of their merchandise and also AFTER they had checked out! GREAT, HEH???
AS I sit here with tears of frustration, I am reporting the CRAP your Home Depot , Store #1551 (3475 N Salida Court, Aurora, CO 80011) Phone (720)374-3110) is and has been giving us.
On February 3, 2015 we signed a contract for kitchen remodel at Home Depot with salesman Mark Saumer. On February 12, 2015 I received the following note from salesman.
“Going over your design one last time, I noticed a major mistake and corrected it. The silestone quote DID NOT include the raised bartop or the 7″ backsplash. I double checked the numbers and it did raise the price. I sent the new invoice to you. You will see two silestone prices; installation #2 for $822 (for your bartop), and installation #3 $3170 (for your countertop and 7″ backsplash).
The Silestone will cost $3592.80 after the 10% off.”
This increased our original price by thousands of dollars.
On March 20, 2015 when the rep from Thomasville came to inspect the cabinets, he stated he could not inspect them until we pay Home Depot for the cabinet installation (of which we thought was included in the signed contract). We then received a call from Home Dept stating that the COST of the CABINET INSTALLATION was not included in our contract. At that time we had to pay an additional $1,157.00, which was put on our credit card.
During the inspection it was discovered that the salesman had failed to order a cabinet piece. Add another 4 weeks to get the piece here.
Cabinets were installed by Home Solutions and finished on May 16, 2013. We are living with boards on our cabinets. Our old cabinets were taken out, all water was shut off to the kitchen, dishwasher was put into the garage……….We have been forced to wash our dishes in a bucket inside the bathtub………….. THIS IS UNEXCEPTABLE!!!!!!!!!! I am 72 yrs young and this is not something I should be expected to do………………
While the cabinets were being installed we were told it would perhaps be 4 weeks until we had the countertop installed if that soon……….. I can’t express the mental anguish this has caused my husband and I.
Since I had not heard anything from Home Depot since the cabinet install, I called them the week of May 25, 2015 only to find out they had not even contacted the countertop company to come make the template……….This was the last straw……………..What good are they if they can’t do their job!!!!!!!!!!! When I threatened them with a lawsuit, they called countertop company right away. The countertop company called me immediately and they said it was the FIRST time they had heard from Home Depot.
The earliest time they can come and measure the template is Monday, June 8, 2015…………More weeks of waiting. Then I was told it would take a minimum of 2 weeks to make and install the countertops.
So we are going into 4 months since our initial visit to Home Depot and we are living like we are camping. This is deplorable and will not be accepted.
Home Depot should have called the countertop company BEFORE our installation of cabinets so they could be here to make the template immediately. Instead I had to call them!!!!!!!!!!!!
Weeks ago I had filed a complaint with the store in writing. The manager called and asked what I want them to do. I told him I wanted reimbursement for my entire job……….His staff had made numerous errors which have caused us undue hardship. He said he would get back with us, but we have NEVER heard a word.
Our attorney is aware of this situation and if something isn’t done in the next 7 days, it will be in his hands to legally handle this. Also I will be contacting all consumer advocates in this area and Home Depot will be all over the television.
We have lived in this area for just 7 months. When I have shared with people what is going on, I have heard numerous time that they don’t go to the “Tower Road” store as it is crappy……………
Over the years we have dealt with the Thornton, CO store and have never had a problem…………
I used to manage a cabinet company and the time everything was installed and complete was only 4 weeks!!!!!!!!!!!! What is wrong with Home Depot………………
LEt me ad, june 8th the countertop people came and made the template. I called them on June 10th and they said they were waiting for the information from Home Depot. I called Office Depot and they said they were waiting on the salesman. I yelled that I don’t want anything done through him. The person I spoke with in scheduling said she would do it personally and call me on Friday, June 12th………Have not heard anything!!!!
Corporate was sent a certified letter, they received on June 6, 2015.
I am a general contractor and am in your Spokane Valley, Washington location several times a week. First I would like to express my disbelief in a few of what should be covered as corporate policies:
1. No pets allowed in the store. Allowing people to bring pets in the store opens the door to both customers and pets getting bitten or hurt, and opens you to unnecessary liability.
2. Pallets of products to close to exit doors outside of the building making it very difficult to exits with large items such as plywood. I have complained of this personally to the management at my local store to no avail.
3. Racks of plants pushed to the very edge of the sidewalk in front of the store making for customers having to step in the street. Making matters worse, parking large carts on the opposite side of thoroughfare narrows the opening so 2 cars almost can’t get through and adds more dangerous to your customers. Another huge liability issue.
4. Personnel parking portable stairs in an isle directly across from a cardboard display making it impossible for customers to get a large carts down the isle. I’ve seen many times where just moving the stairs a couple more feet would have allowed a cart through. Why don’t you train your employees to not block aisle ways unnecessarily? Again, just plain common sense!
I’m tired of pointing out “plain common sense issues” to my stores management and nothing ever changes and/or happens as a result. All these suggestions would cost Home Depot little to nothing to implement, would relieve you of potentially large liabilities and are just plain common sense. I have dozens of more common sense suggestions to offer, but want to see first if I’m still wasting my time and this to falls on deaf ears.
Executives
CEO: Craig A. Menear
CFO: Carol B. Tom
COO: Matthew A. Carey
“HOME DEPOT”
“COMPLAINT” DATE 6/12/15 (TIME AROUND 5-7PM)
EVERETT MASS STORE ” Gateway Center, 3 Mystic View Rd, Everett, MA 02149
HELLO, THIS IS MR. XXXXAR AND I AM WRITING IN REGARDS TO A VERY POOR, DISRESPECTFUL, NON CARING SERVICE THAT ME AND MY ELDERLY DAD WENT THROUGH ON FRIDAY 6/12/2015 AT THE FOLLOWING STORE “EVERETT MASS STORE ” Gateway Center, 3 Mystic View Rd, Everett, MA 02149″. WE HAVE BEEN SHOPPING AT THE HOME DEPOT FOR MANY, MANY YEARS AND NEVER HAVE I BEEN THROUGH WHAT I WENT THROUGH THAT FRIDAY. I GOT A CALL FROM THE STORE EARLY MORNING TELLING ME THAT MY SPECIAL ORDER IS IN; READY FOR PICK UP, I SAID TO THE EMPLOYEE OVER THE PHONE, I WILL COME BY IN THE EVENING TO PICK IT UP. I CALLED ONE HOUR IN ADVANCE IN THE HOPE THAT I AND MY ELDERLY DAD WONT HAVE TO STAND AROUND FOR TOO LONG.
ME AND MY ELDERLY DAD WENT TO PICK UP THE SPECIAL ORDER FENCING IN THE EVENING, ONCE WE GOT TO THE SERVICE DESK WE ASKED THE EMPLOYEE BY THE NAME “AMY” TO HELP US, SHE MADE FEW CALLS TO FIND SOMEONE TO GET OUR FENCE, ONCE SHE GOT SOMEONE WITHIN FEW MINUTES SHE TOLD US THEY LL BE RIGHT UP WITH THE ORDER. WE STOOD THERE, 1O- 15 MINUTES THEN 15-30 MINUTES AND THEN 30 MINUTES TURNED INTO HOUR AND A HALF, BOTH ME AND MY ELDERLY DAD JUST STANDING IN FRONT OF THE DESK, NOONE MAKING SURE WHATS HAPPENING. NO COMMUNICATION BY THE FRONT DESK WITH ME OR THE PEOPLE PULLING THE ORDER IN THE BACK.
WE WAITED, WAITED, STOOD RIGHT IN THE FRONT WHILE THERE WAS THREE OTHER EMPLOYEES AT THE FRONT DESK NOW HELPING EVEYONE ELSE ALL THIS TIME, NO ONE EVEN ASKING US A THING ABOUT OUR ORDER. THERE WAS AN EMPLOYEE BY THE NAME THEARESE FEMALE, MICHELLE A FEMALE AND ANOTHER EMPLOYEE I DIDN’T GET THE NAME. “AMY THE EMPLOYEE” LEAVES, I GUESS HER SHIFT WAS NOW OVER, SHE LEAVES THE FRONT DESK RIGHT FROM THE BACK WITHOUT TELLING US WHATS HAPPENING WITH OUR ORDER, ON TOP OF THAT SHE DOSNT EVEN TELL THE OTHER EMPLOYEES AT THE DESK THAT WE ARE WAITING, SO THAT WAY SOMEONE ELSE CAN ASSIST US IF SHE S LEAVING.
SO I FINALLY ASK “ MICHELLE” AT THE FRONT DESK , ABOUT OUR ORDER AFTER WAITING HOUR AND HALF, SHE GAVE US A RUDE, DISRESPECTFULL ATTITUDE SAYING” SAYING I AM NOT DOING YOUR ORDER, THERES NOTHING I CAN DO, JUST WAIT SOMEONE WILL BE UP SHORTLY,TELLING ME TO JUST BE QUITE. I WILL NEVER SHOP AT THE HOME DEPOT STORE AGAIN WITH EMPLOYEES LIKE THAT WORKING AT THE STORE. WHILE WE STOOD THERE PATIENTLY FOR HOUR AND HALF I COULDN’T BELIEVE THE ATTITUDE COMING FROM MICHELLE TOWARDS THE CUSTOMERS, RAISING HER VOICE, IT WAS A SHOCK, ALARMING; DISSAPOINTING TO US, HER BEHAVIOR IS NOT ACCEPTABLE.
FINALLY AFTER WAITING HOUR AND HALF SOMEONE CAME BY WITH THE ORDER AND LEFT IT WITHOUT EVEN COMMUNICATING, STATING TO ANYONE THAT, THAT’S OUR ORDER, I READ THE NAME ON THE BOX AND ASKED CAN I PLEASE SIGN AND FINISH THE TRANSACTION.
PROBLEM: NO COMMUNICATION BETWEEN EMPOYEES AND CUTOMERS, VERY BAD CUSTOMER SKILLS BY MICHELLE AND AMY. PLEASE PROVIDE THE EMPLOYEES WITH CUSTOMER SERVICE SKILLS, HOW TO BE FRIENDLY, CARING, HELPFUL. THERES NO CAREER IN THE WORLD THAT DOSNT INVOLVE CUSTOMERS, SO IT WILL BE HELPFUL FOR EMPLOYEES TO BE HELPFUL, HAPPY, CARING WHILE THEY ARE ATLEAST AT WORK, WORK ENVIRONMENT. I AM MORE THAN HAPPY TO TAKE MY BUSINESS ELSEWHERE WHERE I GET TREATED WITH RESPECT, FRIENDLY SERVICE PERFECT EXAMPLE” LOWES”. PLEASE CONTACT ME A.S.AP IN REGARDS TO THIS MATTER.
CONTACT INFO:
XXXXAR
EMAIL: ra***0@yahoo.com
I tried to return a Snow Blower to Absecon NJ STORE (for store credit) that was gifted to me but was denied! After weeks of arguing with store/managers/ and most recently an ” expediter” in GA…Their reason for denial is I don’t have an invoice!! True, I don’t have an invoice bc it was a gift and I’m no longer in contact with the person who purchased it. It was purchased online(I’m told by store managers) but obviously is an item that Home Depot sells and is CLEARLY unopened!! All I asked for was store Credit and at the time I had probably $400 worth of items In my cart. (Which I left and walked out) You would think that a company that did more than $70 BILLION in business last year would have no problem sending a return label and a gift card for $250 for an item that they will just relabel and resell or send back to manufacturer anyway!! I guess the 10’s of thousands I have already spent at Home Depot in the past and my kitchen and 2 bathrooms I plan on doing in the next 12 months means absolutely nothing to them! Good thing their not the ONLY option in my area
After reading all of these comments I am not suprised with my situation. Ordered doors for my home. I had to order double doors. I ordered inside doors first. Had a problem with them. The wrong size was ordered but they caught it at the store and they were never sent out for install. But after paying for them. We were charged a second time. Finally got them installed. Went back to order screen doors. We placed the order on April 15th. Paid in full on our HD credit card. On the 14th of May they came to install the screen doors only to find out they did not have a piece they needed for the install of double doors. (some one forgot to order part) so doors could not be installed. They wanted to leave doors I told them take them back. Then I called store 8550 on Crain Hwy in Upper Marlboro. They claim the part should not take long since it was just that a part that they should have. But they never offered to have it shipped quickly. Then I was told once the part was in they would put me on the top of the list to have installed instead of me having to wait. Well the part came in and I had to wait two weeks for install because they could not schedule me befor then. So June 12th the doors returned and when they were to be installed the person realized they were not measured correctly. Now HD sent some one out to measure everything and we paid for that. So we did not do measurements ourselves. So doors could not be installed AGAIN. They need to be reordered with the correct size. Now it is going to take another two weeks or more and then we have to wait to have them installed MAYBE!!!! I got no satisfaction from the manager of the store or any of the workers. They was usually no one in mill work when we would go. They just don’t seem to pay. And before the Contractor left the store one of the workders in mill work said he could not take the doors because we owed a balance of 28.00 on the first doors that where installed. Of course we did not owe a dime. But Home Depot is by fare the worst, their customer service is BAD. This store is the worst from Managers to people who work there. I will never shop there again. Go to Lowes!!!!!!
Danger, Danger, Danger…. I bought a 3 piece Hampton Bay bistro type set for my patio in Hawaii a few years ago. I sit on one of the chairs today and dropped straight to the ground. I look to see that two of the main supports that keep the chair upright are ripped through and the third nearly so. No rust here just cheap aluminum metal tubing. The chair is tagged for a 300lb weight limit but I am only 200lbs (ok 205 ), but the chairs are rarely used. At 70 years old, I do not need to be falling out of a chair onto a cement floor. Hard to contact anyone from Hampton Bay. Set looks well made but take it from the guy with the sore bottom, it is not.
Model number t03f2voq0114R sill being sold but should be recalled.
I went to home depot in Niles Ohio needed to replace 1 ceiling tile after getting bar code and walking back to get it at back of store 3 times was told can’t by just one they have about 100 single tiles stacked there I was going to replace whole ceiling next month about 1000 square ft. I think Lowes will be selling me this . homedepot had to know they couldn’t sell one when they had me go back there 3 times hope they had a good laugh they lost a 20 year customer.
The employment situation at Home Depot seems to be a horrible experience. My boyfriend just started at a store in Michigan two weeks ago. Last Friday was pay day and he still has not been paid, can’t get anyone to help him, corporate won’t return calls, local HR no help, supervisor no help. very disconcerting to say the least. How can they expect to have top notch help if they treat their employees like trash. Very disrespectful, and to date… no check, no debit card nothing for two weeks pay, and overdue 5 days with no resolution in sight! Don’t work there.
I went into the Home Depot on Spring Street in Signal Hill looking for some lightiing for my desk in my appartment. I was assisted by an assistant store manager by the name of Vito Russo, who went out of his way to find the exact itmes for me. He spent almost an hour to assist me. I am a wheelchair user and found his service to be outstanding. He was one of the best helpers I have ever found in any store of any type. Vito is to be commended for his people skills and his knowledge of the store. Thank you for employing such a great man. I will be back to Home Depot again, as this was my first time there in many years.
I am a Resident Mngr looking for bids to start a remodeling projects for our units. I have had nothing but headaches, inconsistencies, and BS from this store. I tried calling corporate to speak with a live, real, and accountable person. NO SUCH THING!
After reading all these time timewasting reviews, I am convinced HD is clueless. How can you ignore a prospect client who spends thousands if not more at the store looking to marry all the service needed to refurbish a unit??? You so called processes rip people off by charging for every “measurement”! I am convinced now, it is not worth it anymore. Align your services, people, and resources please. What a F” mess! Yo will no longer get my business. I am also going on Social Media and to the CAA to ensure you don’t get our billion dollar business.
I have doing business with Home Depot for years, I have been remodeling our master bathroom and putting down composite decking and Home Depot has been cutting it for me. Went into the Home Depot today to get more composite decking and asked the worker to cut it for me, He said NO WE CAN”T CUT that for you because it will WARP the saw blade. I think that he needs to got TRAINING again and learn that the composite
decking will not kill the blade or warp it , like his brain had already been. I have spent over a Million Dollars there and now I will Be going to LOWES instead.
My experience with Home Depot has been an unbelievable nightmare:
1. When ordering appliances the agent did not know that the appliances did not match each other in the Frigidaire Gallery group.
2. When delivering the products their shipper never waited for me to get to my home to approve the order, When I arrived they would not wait and not remove the wrapping from the products. As soon as I unwrapped the products I noticed they did not match and called Home Depot.
3. The store then told me that there were no return, then said I owed them 25%, then when I found my paperwork it said 15% restocking. However, I still never approved the order in the first place.
4. The delivery agents WENT INTO MY HOME WITHOUT MY BEING THERE, took out the old microwave and when discovering that the new one was broken, never put the old back.. and had a person working there on the floors who did not speak english sign their paperwork.
5. When I got their they refused to install any of the appliances since I did not buy a power cord $25.00 and left them half way in place. I was told specifically by the salesmen that all I would have to do was ask them when they got there should I need help putting the appliances in place. This had always been the case in the past.
6. The stores delays in processing the return, cost me the loss of the sale prices on the new reorder and the Fort Myers south store would not honor the sale prices, IN ADDITION THEY CHARGED ME THE RESTOCKING FEE ALSO.
7. I lost the credit voucher, the would not honor that either.
We have not been able to stay in the home with no connected appliances and no microwave for over a week with two infants who need milk and food. …AND HOME DEPOT SAYS. ALL THE LOSSES AND MISHAPS are just too bad. We owe them a restocking fee period and they will not honor the reorder sale prices.
Unbelievable….All in all will be be without a kitchen for nearly two weeks and it will cost us dearly.
DO NOT ORDER OR GIVE THIS COMPANY YOUR BUSINESS. If you do, beware, inspect and ask questions first.
Brooke I
I have been trying to get my kitchen remodeled by Home Depot since March. I told the salesperson I am ready to buy right now, my husband has a Home Depot card with a zero balance and enough credit to do the entire kitchen. I went to the store in Carol Stream, IL. I’ve never encountered such incompetence from an organization. Especially when I am trying to spend thousands of dollars. I called the store manager and finally got a call back from the salesperson. The initial estimate and drawings are completed, for the most part, but I have not heard back from them since I was called by the salesperson to say the contractor can’t get in touch with me. I called the contractor twice, and told him since he was using a cell phone and so am I to just text the day and time he will be able to come out for the final estimate. That was in April.. I have not heard a word. The only reason we choose to go with Home Depot for the remodel was because of the 18 month no interest and sale prices on the cabinets I choose. Those at the top, Craig, Carol and Matthew should take a closer look at how the stores are run, the vast complaints on the internet and do everything within their power to turn this company around. If they can’t do it, then new executives need to be brought in to bring the company into a more favorable light.
I hope someone reads these reviews.
After reading these nightmares I hesitate to add my little trivial problems to the list but at least maybe someone will get a chuckle out of it. I decided to redo my deck and get rid of old wood post and rails and do new white composite, so on to my trusty HD internet site. They supply this really nice deck and rails from a company called Barrette. Nice stuff (if you can get it). and I create this really big starter order to give the contractor something so get started with. One primary item was 6X6 post sleeves. Well I keep check and everything is moving along according to schedule (or so it seems). I get a call from trucking company, they want to schedule delivery for their semi truck. OOPS, did anybody bother to read the not so small fine print that says [deliver to residence lift gate required], OH, NO, did not see that will get back to you. Three days later get call from another company ready to deliver. By the way its now 3 days past promised delivery, contractor not happy. Truck shows up, backs up to garage, and begins to unload ONE box, BIG PROBLEM, shipping info says two boxes and expecting four items 108 inches long. Driver has no clue, all he got is one box. Now we call HD and the response is, Yep you got it (can you tell us what is missing?) By now I am screaming for 108 inch sleeves as they are the key to the entire project, HD tells me they are back ordered may be a month (this is on Friday before Memorial at about 3:00 PM) so I email (I am unable to speak) Barrette and ask about the sleeves. I get no response but Tuesday after Memorial I get 4 ea 108 inch sleeves. At the risk of boring the HD person who has to go thru this and not do anything except profusely apologize and spout BS to “keep the customer happy”. I will end this by saying this was just the beginning of this ordeal and it took us 8 days to get someone to look for the missing box and now that they have found it they still will not tell us when or if they are going to deliver it. The “Expediter” is handling it. That is the same “Expediter” that was supposed to call us yesterday with additional information. I have very little hope of ever seeing box #2.
I tried to order an andersen 3000 series storm door for my mobile home. normal price = 254.00. because a mobile home requires a shorter door, it is a custom order with accompanying higher price. fine. but 477.00??? that’s almost double! how on earth can HD justify such unethical price gouging. and why is a 76″ door “non-standard”? tens of millions of mobile homes in america is not what i would call “non-standard”. lastly, most people in a mobile home are there because their economic situation is limited. it is supreme insensitivity and insult to injury that HD gouges the demographic that can least afford it.
I called Palm Harbor Homes on windows and they sent me to a guy that makes windows for mobile homes and manufactured homes, you might want to try that.
My husband was at the store to pick up mulch and was waiting to ask the sales associate about the variety of mulch they carry. She responded and with the crazy remark to say (you know we have cameras)! What kind of mess is that? How do you train yyour employees? Was that a racial remark? I’m upset with the remark!!! I would like to hear from somebody about the behavior of your employees of Home Depot of Anderson SC.
why would she even have to mention cameras you were asking a question about product really that’s just so ass backwards .. I really feel bad for you I had a recent ordeal with a store in Raleigh NC it’s as if they seek out and employee some of the worst of man kind, a woman names Jessica assumed I was as she put it ” XXXXgish” because I’m a tall thin guy but my hand shake was firm and she was “suspired” then laughed and said “guess looks can be misleading” so I hope your Husband just saw that clown for what she was .. “stupid”
I will like to share this with your staff in the Fl area to place healthy snaking and beverages inside staff break room.Our program is cost-free and is often referred to as a “Healthy Grocery Store or Whole Foods in a box. You will receive a brand-new, energy efficient, state-of-the-art vending machine fully stocked with only the top selling healthy snack and drink options. We have a hands-off system, so there is absolutely no work load on your end. Your professional local Ambassador will install your machine and stock it regularly with snacks and drinks you will love.
Please visit for more information on the movement, program and machines.
I am not really sure what to make of this issue but here goes, Recently I went into both your Raleigh nc Capital Blvd store and your Cary NC Walnut avenue . store I wanted to redo my kitchen from a L shaped
To a U shaped that would work better for my family’s needs I did some drawings of what I currently had and what I wanted to do , no pluming nor major electric other that move one outlet for the Refrigerates
I sat for two hours with the kitchen person we talked planned the job and I paid $14593.00 in full and left and waited for the installer to come out and do a measurement knowing that some of our plans may need to be re thought as we were going off my measurements not the installers, no big deal I am a CPA
I know numbers change and need to be exact well a week went by and no contact from the install person to set a time and date to visit my home, I’m a peasant man, I do not get upset over little things, I thought well that’s just how long it takes but when the designer called and said and I quote “I had not heard back from the installer just wanted to check to see how the measurements went and if were still on track” I was like well I had not heard a work from anyone yet and the Designer said that’s not right they should have been there within two days and said he would make some calls.
He called back the next day and said Jessica would be calling today to arrange a time I was happy and said great. Five days later Jessica called I was told he had availability that day but only at 11:00 am I was however at work and it was 10:45 am when she called I explained I was 35mins away from home and I would not be able to get there until after 1: pm, she informed me she was TO BUSY and that would not work for her and that I need to make arrangements sometime next week because she was going on vacations and did not work after 4:00 pm Monday – Friday and NO WEEKENDS she’s a mother and had a busy life.
I arranged to take a haft day Friday off the week she was back from her family vacation, she arrived early and called me to inform me I needed to “get a move on it” when I did arrive she was gone but texted me she went to the French café down the street 30 min. later she arrived shook my hand and said I had a strong grip she didn’t expect that from my kind of guy! WTH was all I thought
Needless to say she spent about an hour taking pictures measurements and asking questions the odd think was she kept going on about the slab and having to rip it up to move the pluming and Electric
But again no pluming was being moved and again only one outlet was being relocated about 4 feet
Ok whatever we talked about how the flow didn’t work and we wanted the island removed and that was that she left a week goes by and the designer calls again and said he just got the measurements but he was confused did I change my mine? Did I just want to re do the same existing layout? And not do the U shaped plan we worked on.. No I said we want the plans we worked out and I paid for … okay he’s go to investigate two days later no word 5 days later the store manager calls.. yeah turns out the designers being transferred and we do not feel comfortable doing your project could I come back in about a month once they have a new designer and well basically start all over again I told them I paid for this already .. oh wow well then maybe I would just like a refund and revisit my options well at this point we spent $ 15593.00 on the cabinets still have no idea what the install would cost and had spent $ about 6000.00 on appliances on out Home Depot credit card that now had to be canceled so now almost 2 months later we have not revised a single call or response from any of my calls or emails and to top it off I also paid 100.00 bucks to have this Jessica come out and waste my time insult me and shove it up my ass because she is a busy working mom that also happens to be a gigantic moron . so to sum it up for you home depot this woman lost you’re an easy $25000.00 kitchen remodel simply because she just didn’t want to do her job.
Sincerely an ex customer for ever Will Mannes Raleigh NC
I have to wonder where they get these designers from…. The one I worked with is so totally incompetent I have no idea why she is still there. I have been trying to get my kitchen remodeled since early March. At least they have not taken any money. But it seems like they just don’t want the business.
This company really needs to get their S*#T together.
I recently turned 70 yrs old and as a birthday present to myself I wanted to get new cabinets for my kitchen. I went to Home Depot and met with your consultant about purchasing cabinets. I liked the Woodmark cabinets and wanted all wood. He sent someone out to measure for new cabinets. Once the measurements were in I was called to come in and order cabinets. He showed me the layout and what kind of cabinets would fit and where. I was very excited and had confidence in Home Depot since I did not know anything about getting new cabinets. He should me a picture of what my kitchen would look like after and I was delited. So, I ordered the cabinets he said would fit in my kitchen with the measurements the Home Depot person measured when he came out. I paid for my cabinets in full and waited quite a few weeks for your installer to come out and give me a price to do all the work and install the new cabinets. He went over all the cabinets and where they would go and said everything looked good. He gave me an estimate on how much it would cost me for everything and I was shocked!!!! Here I had bought all these cabinets and would not be able to pay for the installation. I was very distraught. I lost sleep and did not know what to do. A friend of mine who is a retired contractor for the city looked at the estimate and said it was outragious! He said he would do the work for a fourth of the cost. I was soooo relieved and was sleeping again at night instead of pacing the floor with worry. Everything has been going along great until we got to the microwave cabinets. The standard microwave is 16inches deep and my cabinets are 15inches deep so the door on the microwave will not open. It hits the frame of the cabinet. A filler will not work because it still can’t open. The consultant should have known that you can’t put a 15inch deep cabinet next to a microwave, the standard cabinet is 12 inches deep. I found that out after we saw it would not work. The Home Depot installers did not catch that either when they came out and said everything was fine as ordered. I am very unhappy with the service I got when I called the store manager (Harry) at your Livermore store. His answer to me was I should have gone with their installer then he could have done something for me. I could not believe his attitude!!! It was Home Depot’s measurements that we ordered off of so I feel they should have helped me. I am now having to pay more to my contractor for the extra time it is taking to recontruct the space for the microwave to fit in. I must tell you that this whole experience has soured me against Home Depot. I feel I was taken advantage of because I did not know about ordering cabinets. And, I feel your contractor was taking advantage of me because I had already ordered and paid for the
cabinets and I am a senior single woman. I am NOT HAPPY with your company!
Business just aint what it used to be! Screw Home Depot! After hours of looking at and choosing flooring for my projects, I left the store with my estimate in hand. Included in this estimate was the labor costs which INCLUDED the removal and reinstallation of 2 toilets. Next comes the “measure guy” which cost an additional nonrefundable $35 fee, after that a call from their “quote center” for the final cost. Comparing the cost I noticed a huge $350 discrepiency in price…….looking at each line item I noticed an addition fee of $344 and odd cents for a plumber to be subcontracted to remove and reinstall the toilets! WTF! Drove to Home Depot and met with a manager who said he never saw this before. Sure!!! He calls the quote center and they tell him this is a new policy due to hurricane problems. He says that only applies if you are moving the plumbing which I am not. Long story short, he calls me back today to tell me that I am stuck with the fee even though I do not live in Chatham County. Besides all the other BS nickel and dime charges ,this one is plain out robbery. So I cancelled my order and told him this is totally dishonest. Word to the wise…….when doing business with this company who now seems to sub out just aboutEVERYTHING You better check each line item. Even though I had the paperwork from the store which states in writing that the toilets are INCLUDED they would not honor it . The software that they use in the store is not compatible with what their quote center uses…..and this is MY PROBLEM??? Totally incompetent, dishonest, and part of a bigger problem in this country! So
I will take my business to the “little man” who is still trying to make a living.I AM SO angry! PS This is already posted on social media.
We made a purchase for $1906.94. In a month when the bill came we payed $1000 because we didn’t have the rest of the $906.94 at that moment to pay the rest. Right away we get a bill with an interest of $512.60. We called them and they said (after a lot of begging and talking) “when you pay the $906.94 we will take the interest off” So we came to pay the bill and called them to take off the interest they refused. Spent an hour on the phone with them and nothing. Such ridiculous people. Talked to Joseph (his operator id # EZX) and I have to say, really really rude people. To charge such a high interest is unthinkable, that more then half of the remaining balance. DON’T SHOP AT HOME DEPOT, THEY RIP PEOPLE OFF.
I am sure that no one cares about these complaints, since there seem to be plenty, you would thank with all the Companies closing are with the phossibilities of closing Home Depot would start taking care of their customers better.
I have a issue with the windows that I have had installed, and I am tired of talking to people who don’t care enough to take the time to call back, and resolve the issue.
Very unhappy with a recent experience….
purchased 6 light trims and realized they were the wrong item. Went to return to the store and was told they are NOT returnable in that store because they are ON clearance there & could only be returned to the original store of purchase. I have recently moved & made MANY purchases at 5 different locations- spending a considerable amount of $$, but could not be accommodated with a simple return for $150-
very poor service and or policy, especially since this was never expressed in any form when item was purchased.
I have been a loyal H.D. customer for 20+ years, but will have to rethink it all after this poor experience.
I purchased some items from your colerain ave store in Cincinnati. I tried to exchange a toilet paper roll that I puchased from your store. I was having my bathroom remodeled and the contracted said the one I purchased wouldn’t work. Your customer service tried to put it back on a credit item and it was denied. I called the number I was given and they were to send me a complaint form. As of this date I have not received it. I went back to the store to see a manager and was told the manager on duty said he didn’t have time to see me. What great customer service…. The item credit is $17.00. I would appreciate it if someone could contact me.
I am so upset I cannot even begin to tell you I have had the most horrific experience now with Home Depot 5 weeks ago I ordered a washing machine for my son one was delivered it was broken and banged up in the front I called it was picked up within 30 minutes then I had to keep calling for the next few weeks because nobody called me back nor did anybody care and they spent $hundreds0 obviouslylong story short I had to track them down and keep calling and keep calling and begging for please help finally another machine was delivered 4 weeks later it was broken meanwhile my son has taken to off work he’s had to do laundry all this time I am so upset then I’m told Avi going to send somebody out to service a brand new washing machine I just bought I am so upset after the CEO’s phone number everything nothing’s been given to me I didn’t even know what to do anymore but I’m ready to report this to the Better Business Bureau and I don’t even know what else my husband and his family are builders we spend thousands and thousands at home depot a year they’re really fed up with this thank you and trust me a lot more health has gone down in between a lot in 5 weeks..by the way I still don’t have a washing machine or a date when one’s going to be delivered
I placed an order for a range to be delivered to my tenant on May 6, 2015, I was told the delivery would be May 8, 2015 and my tenant would receive a phone call the night before..well the phone call never came..and my tenant call the store and was told it was back ordered until June 1, 2015!! We never received anything to tell us of this delay, the only confirmation I received was the original stating delivery on May 8, 2015. My tenant took a day out of work and has family coming over for mothers day..NO STOVE!!…I feel that Home Depot took my money real quick and could not come thru for me. I have since called Lowes and I’m getting a delivery tomorrow (NEXT DAY!!). I will no longer be doing any business with Home Depot!!!!
I am having same problem with washing machine. ..took my money 5 weeks ago..i have to keep calling begging for help…still no washing machine
I am not quite sure what your corporate philosophy is concerning your female customers, but let me tell you that the attitude displayed by some of the floor personnel in you store in Kerrville, TX is appalling.
I take umbrage at being totally ignored and bypassed by several associates in favor of male customers. Specifically at the paint department.
Also, the only way I managed to get ANYBODY to help me at building supplies was to stand in the middle of the store an yell “HELP: as loudly as I could..And to top it all off the employee asked “if I was sure I wanted what I said I did” He obviously didn’t want to move the material stacked on top.After all, what does a mere woman know?
I asure you my greenbacks spend just as well as a male’s!
I have been with the company for 5 1/2 years and a department supervisor for 4 years. I enjoy my job but i feel the benefits have taken a turn for the worse. I am divorced and have triplets. Two of my children have medical issues that require medication daily. I pay for a high end medical plan but this year the prescription plan switched to caremark. Since the change one of my daughters and my son have been denied prescriptions due to restrictions from caremark. I can barely pay my bills and now i am having to pay out of pocket for some of the prescriptions out of pocket, which i can’t afford. I feel that the coverage needs to be reevaluated in order to better serve the faith associates. This puts us in a very tough spot.
Tiara Williams or Davonte Davis, this is Shelley FitzGerald. You were supposed to get back to me over a week ago. Remember me, the customer that has terrible finish on the American Woodmark Savannah Maple Cream cabinets with hazelnut glaze, racked cabinets and lines running from top to bottom of each and every cabinet door front??? Nice that you have someone call me on the weekend to tell me that YOU will be calling me and surprise, surprise-no phone call. Why should I expect anything less from Home Depot or American Woodmark. Thanks for the $13,000.00 worth of crap cabinets. Nice that you take care of your customers this way.
Need to update the Ceo , CCo, and Coo.. they changed this year
By the way the store is 6302. A former ASM said she stepped down because of BB. That she was evil and she is right.
This store has had over 8 people leave and more than likely it is because of BB.
Her high and might attitude especially in front of customers and associates is atrocious, and I cannot believe that Home Depot would allow this. She does not stand up to HD standards
I worked for Home Depot for 6 1/2 years.
I loved working there, except for the 2 bullies that HR refuses to recognize as a problem.
On March 15th, the ASM, whose initials are BB started confronting me about my isle work. My dh and I had worked all day on this isle as the Behr reps had done a reset of paint chips. They put materials where they could to get their job done. My dh and I had it looking great and everything resequenced.
When BB came to me she was as always very condescending toward me, but told me to walk my isle as something was out of order. I did not get to do so immediately as we got very busy mixing paint. Almost done , I was about to head to my isle and BB approached me again,,same attitude, I apologized that I had not had the chance because of our paint customers but was headed there now.
I looked and straightened everything that I thought was the issue.
I came back to the pit and told David,, I am not sure if I found what she is talking about but I need to get the cart full of empty boxes to the baler.
He said ok and then BB showed up again. She asked if I found the problem. I said I straightened and brought down a few more boxes I missed…she then gave me a hint of store standards..I stood there thinking a minute, she having a customer on her elbow, I turned to put my pull stick on my trash cart and it fell to the floor. As I turned to pick it up, she yelled,, Martha Don’t throw your tools on the floor.. I said I am sorry Betsy I placed it on the trash cart and it fell.
She then began to taunt me in front of the customer Why are you getting so upset Martha, over and over again.
I was not upset, but rather embarrassed that she would carry on this way in front of a customer.
I walked to my isle and found the issue which had been hidden behind the 8 foot ladder all this time.
One,,yes ONE chip clip out of place where the Behr reps placed it.
I took it down and placed it appropriately on a post with no other chip clips.
Then I sequenced the bay properly.
When I was done BB was still chatting leaning over the counter with this customer.
So seeing as it was past time for me to go home I told David my co worker that I think I found the problem.
He said go on home and I will tell her.
I said thank you, and off I went..
A few weeks later I was called to the office to converse with Brittany from HR.
She asked me if I knew what this call was about. I said No Ma’am I don’t.
Come to find out that BB filed a false complaint,,once again false about me saying that I was disrespectful to her and used verbiage not suitable for an HD associate.
I said nothing inappropriate to her, she was doing the yelling and intimidation to me.
On April 1st I was fired.
I cannot believe that an ASM can lie and get by with it.
But of course it is not the first time she has done this…so why should I be surprised.
Her cohort in a lot of problems not only with me Is Raye Liu..She often throught the months of January and February made sure I was scheduled to open and be alone the most busy time of day…6 a m to 1 pm. For 4 days, then 2 days off.
Then she would right me up because my isle was out of order and she had to work on it herself.
She did not like to actually work, she liked crunching numbers or sit in the office.
so with this, I am considering speaking with Whistleblower.
I would like a response. This action was retaliation because I had emailed and spoken to HR several times about Betsy Barrett and Raye Liu
Home Depot Store in North Myrtle Beach, SC
on
Saturday April 25, 2015 at 8:30 a.m.
Four (4) Self-Service Checkout Registers were OPEN.
Zero (0) Checkout Resisters with a “real live” human being were OPEN.
That is what’s called “NO CUSTOMER SERVICE” !
All three (3) customers in the store lined up at the Returns Desk
to get checked out instead of using any of the Self-Service Registers.
Customers like to deal with “real live” homan beings.
Customers do not like to deal with machines.
Why?
Because it’s WORK to use the “self-Checkout” registers.
WORK that the customer does not get paid for.
Plus the customer still has to PAY, without a discout,
for doing the WORK that a cashier should be doing !
It just does not make any sense !!!
The next time I go to a Home Depot and there is not even
one (1) register OPEN with a “real live” human being,
I will walk out and find another hardware store or
just go home and order the merchandise I need online.
Placed an online order for two wicker chairs and one ottoman on 4/12/2015. The store had the chairs in stock but I would have to purchase the blue cushions if I wanted to take them home that day. I wanted a neutral cushion, so I order them online and was told that the chairs were going to be backorder and we should receive them end of May. Ironically, the special order “neutral sand” colored cushion covers I ordered arrived on my doorstop a week ago. I called yesterday to your special order line to check status on the two chairs and one ottoman…and was told I would receive them 6/19/2015? Four weeks past the original date I was told of. Ten weeks? Really? I doubt this is an acceptable time frame for anyone of the top executives that run the show at HD. I asked one of the ASM’s at the store, if I could receive two of their chairs and the ottoman without the colored blue cushions…and have Home Depot ship them the chairs when they arrive from the manufacturer. I was politely told no. Would love to have someone explain to me how the distribution of product occurs and why the consumer is punished. I am a loyal customer of Home Depot and after this I will seriously consider my options when order anything special order. Sadly disappointed. Lisa
Home Depot 04/13/2015
Human Resources Department:
It is with great sadness I submit my letter of resignation to Home Depot.
I was offered two choices on receiving my pay upon hiring, auto deposit or a debit card. I did not supply my account information, I chose to receive a debit card and pin. To date, I have not received either / nor any type of payment for my work performed. I contacted the appropriate people in person at 6:00am, 7:00am and at 8:00am Friday to find out about not receiving my pay. I was told to check back in 2 to 3 hours. Around 10:00 AM I returned to the Grove City store. Joseph contacted payroll department by phone and I was then told it would be Monday April 13, 2015 before anything could be done and I would receive a check 2 or 3 days after Monday. This has caused great financial hardship for my self and my family.
I’m trying to understand how a company as large as Home Depot can have such an incompetent payroll department. I have performed my job as requested and your company has broken my employment agreement, therefore, I have no alternative than to submit this letter as my two week notice of my resignation.
Sincerely,
Steven
Ps: Pay day was to be April 10, 2015. It is now 12:30 PM April 15, 2015. I still have not heard or received my pay check. I’ve tried to follow the proper channels and it has gotten me nowhere. I can not believe anything that Home depot has told me, regarding your business ethics. This is very saddening. I am sorry I left my other job.
pss: since 4-15-2015 I have found out that 2 others have also not received they pay. What a company.
Worse customer service, quality & sub contractor work I have ever seen.
I would not recommend HomeDepot or there products to anyone after my experiences.
Rick Nelson
I recently rented scaffolding from the Oregon City, oregon home drpot and the tool rental people there didn’t know how to set up a scaffolding stage and were rude about it. I ended up speaking to the management just to get the stuff I meede. Then when I went to return it, the guy there David jumped all over me about the quantity of scaffolding I took. Their site says/claims they have the equipment/material to do the job right but I get yelled at from some employee with a bad attitude who creates rules as he goes. Needless to say I Reported him. The people I work for spend more money in 1 week there then he makes in a month working there. I would not recommend that store for rental to even my worst enemy. David needs to be released.
so very Sorry,,,ML…you had an experience like this with the Home Depot…..I work for the Rossford Store….” My” customer Service Policies…as with my fellow Employees , WOULD NEVER TOLERATE , ACCEPT , This TYPE OF EXPERIENCE…YES…WE DO HAVE SOME EMPLOYEES, DEPARTMENT MANAGERS THAT ARE SO DRIVEN…THYE CAN BE OFFENSIVE , WITHOUT KNOWING THAT FACT….” But”….in MY…Opinion…..THIS SHOULD HAVE NEVER HAPPENED ON MY WATCH…FOR “ANY” REASON……I AM VERY PLEASED…YOU REPORTED THIS EMPLOYEE TO MANAGEMENT….UNLESS..THERE IS MORE TO THIS , THAT WHAT I KNOW…from my employment time…this employee…is no longer with the company….”I” …Have Received 2 HOMER AWARDS for Customer Service….MY POLICY, the Customer might not always be right,,,”BUT”….HE IS “ALWAYS” THE CUSTOMER !! WE , would appreciate your business , Big ..or…Small at OUR ROSSFORD STORE !! JIm , Lumber associate….Rossford Home Depot !
Tried to get the email for the HR department no where so I will post it here
I’m writing to you to let you know of my experience as i was in the process of becoming an employee of The Home Depot. My journey began on a Friday at a mass hiring area were I meet a very nice employee who interviewed me and then passed me off to the store manager of store number 3820. At this point they seemed to be very impressed with me and then sent me off to someone else who then did some of my paper work and then they sent me off to have a drug test at my own time of course. I went to do the screening right away as i was very excited to have gotten the opportunity to work at The Home Depot. I then received a call from an employee about days later letting me know that everything came back clean as I knew it would. She then asked me what would be a good time to come to the store and start my new hire paper work. We decided on a Friday at 1:00 pm and I should ask for Tim. Everything was going very well and I was super excited about starting my new job at The Home Depot. I got to the store on that Friday at 12:45 pm and asked for Tim at the service desk this is when everything began going down hill, the lady at the counter looked confused and ask if he knew i was coming,and what was the reason I needed to see him. I answered all of her questions and then she proceeded to call for him only to find out that he was not on the schedule for that day and was not in, not sure what to do she call someone else. I was then sent to an office in the back to meet someone else who could help me since Tim was not their. The meeting with this lady was so short I did not even get her name, all i know is that she is the store manager for the SteelYard location. She called me to her, pulled out 4 sheets of paper and told me to start filling it out, while i was doing that she was typing away. After i finished the paperwork I was ask if I can make it to an orientation at her store on a Wednesday, I told her no i can only do weekends, which is what I also told the store manager at the time I meet him at the initial interview and he assured me that orientations are held on Saturday ans Sundays. The entire time of the minimal word exchange with this lady she had the I really could careless attitude while telling me she doesn’t know how Tim does it cause this is not her store she stated that a couple times with frustration in her voice, she then asked me if i can come in on Sunday to do some computer training, I agreed. She told me to be at the store at 9:30 am and to ask for Tim. She also told me to bring my banking information and that Tim will get my payroll stuff together and also give me a schedule and give me a date for orientation. I took my paper work and off i went a little frustrated with the situation and how unorganized the people were. I arrived at the store on Sunday morning at 9:20 am and began to ask for Tim at the service desk. The lady pointed at him at the end of the service desk, he was speaking with some other employees. When he finally acknowledge me he ask how can I help you. I told him I was here to start my computer training and showed him the paper the other lady gave my on Friday. He told me to go to the break room and wait there that he will send the the lady who supervises the cashier back to get me started, (mind you I have never been to the break room) he then began speaking with the employees again, I interrupted him to ask him where the break room was, he told me to follow isle 8/9 till then end then turned around to continue speaking to the other employees, personally I would have walked my new hire to the back while welcoming then to the store, it was very rude of him. I found my way to the break room and sat there for about 10 min before a young man name Alex came to the back and asked for me. He told me he was going to get me started and asked if i was clocked in yet. I told him no, he then asked me if the have given me my code to clock in, I told him no, so he left me to get he things i need to clock in. He was very polite and helpful unlike Tim. When he returned he showed me how to clocked in and then showed me how to log-in on the computer, after that was done he left me to begin my computer training and told me if i needed anything that he would be in his department just outside of the break room. He was also help two other new hires get set up. I sat in front of the computer from about 10:20 till close to five. Not one person came by to see how I was doing or if I needed help or have any questions. At this time I began to look for Alex to ask him till what time do I stay here, can i return to complete the training and once I complete the training who do I tell as I was not giving any of this information, so ask someone if he was around, they told me he had left for the day. So I decided to clock out and walk to the front to find Tim to ask these question and to get a schedule and give him my information for payroll. I asked the service desk if Tim was around and was informed that he also had left for the day. My frustration was extremely high at this point. I was in disbelief that a manager could just leave with no concern of his new hire and not know what was going on. I ask the lady up front my questions and who can I talk to and if it was ok for me to leave and when may I return to finish my training and who do I speak to when I finish. She had no idea, I didn’t expect her to so she tells me she will call the manager on duty. She has the manager on the phone and ask him if he can come to the service desk, then she begins to tells him whats going on and my questions and concerns, she looks at me and says ” He said you could just go if you want” HOW IN THE WORLD DOES THIS ANSWER ANY OF QUESTIONS OR CONCERNS. I was infuriated she then gave the phone to another lady who needed to speak to him about a customer and I continue to ask the girl I have no idea as to when to come back she then said i don’t know just wait for her to get off the phone and she could ask him again and she walked away, so I waited for the other lady to get off the phone and when she did she completely ignored me and walked away as if I was not even their. I was beyond angry so I had to just leave. I called the store on Thursday March 26 at 9am and ask to speak to the store manager so that I may speak to him about what happen and if I can get thing corrected and possible get a schedule, yes I still wanted to work for The Home Depot at this point. He stated telling me how they were under staffed and its been hard but that he was going to transfer me to the person who handles my kind of situation. No apology no trying to help me at all. He transfer the call for me to get a voice mail. REALLY A VOICE MAIL. I left a message and have yet to get a call. I just wanted to let you know that I have never experience anything like this and this is a very bad example this store set for your company. I know I’m only one voice and could probably careless about this email but at lease I know I did my part in trying to help. As far as my 5 hrs I worked there on Sunday I don’t even want the money Its not worth my time nor energy to deal with a company like this. If this is how new hires are treated I can only imagine how employees are treated. Shame on The Home Depot. I myself and my family and friends will no longer be going to your stores and I will be spreading the word of my experience to everyone I know. Lowes it is from this day forward.
Very Disappointed new hire that will not be returning.
SO VERY SORRY , FROM THIS EXPERIENCE…AS FOR ME….MY EXPERIENCE WAS NOTHING BUT TOP SHELF ALL THE WAY….VERY PERSONAL CONTACT , CARING , HELPFUL PEOPLE…I INTERVIEWED AT THE AIRPORT HWY STORE…EVEN THOUGH…I WAS HIRED FOR THE ROSSFORD STORE…MY ORIENTATION WAS ALSO AT THE AIRPORT HWY STORE….EVERYONE TOOK THE TIME TO PERSONALLY ANSWER QUESTIONS, BE HELPFUL, …HERE IS WHAT …I HAVE FOUND OUT AFTER MY TIME OF EMPLOYMENT…IF…THIS HAPPENED IN THE WINTER MONTHS…OR THE SPRING HIRING TIME….THE STORES ARE CUT BACK IN EMPLOYEE HOURS TO THE POINT…CUSTOMER SERVICE “CAN” SUFFER, JUST NOT ENOUGH PEOPLE ” AVAILABLE” TO KEEP SERVICE TO THE LEVEL…OF HOME DEPOT EXPECTATIONS….SORT OF A CATCH 22 SITUATION….SORRY TO SAY , FOR YOU…..COME SEE US AT THE ROSSFORD STORE….I WILL GUARANTEE….A “MUCH” BETTER EXPERIENCE !
i recently purchased a washing machine from Sioux City, Iowa,,,,,I have yet to receive the product …very disappointed in the communication part of delivery of appliance…I was told when purchased I would receive a call the day before delivery was due no call was received when I contacted the store directly I was transferred immediately when I finally spoke to someone all they asked for was my phone number I understand that is your means of looking up customers but the employee I spoke with never even verified who I was and then had difficulty locating my order I felt as if they were just trying to get me off the phone I asked for a call back that same evening …..not feeling very confident that I would receive a return call I contacted the store again once again the employee only took my phone number and I had to ask to verify my name which he only verified my first name ……but, he did schedule delivery for the next day in the afternoon and said
I would receive a call next morning….this did not happen…I had to call the store AGAIN,,,once again employee only took my phone number and I had to ask them to verify my name….she said the washer was on the truck for delivery anytime in the afternoon…..however, once I ended the call I received a call from the store general manager stating was unsure if delivery could be made due weather inclinations…..I was very upset …I understand the issue with weather but, i had taken the day off from work for the delivery ….he said the washer was being delivered on a flatbed trailer not what I expected from Home Depot….I asked for another resolution if unable to deliver due to weather issues,,,,,,he was somewhat appeasing but, I still do not feel confident I will receive my appliance in a timely manner…VERY DISAPPOINTED in the communication and service levels from this store
I am a semi-retired contractor the work l current due is getting to hard for me. I applied for 2 or 3 jobs more than qualified for a position. I live in Clovis Ca. I would like to know when someone will contact me by phone. please hurry I would like to start working. I have a cousin that has been working for home Depot for years She says it’s great. Please call 559-907-****
to whom it may concern;
i am rev Tracy Robinson. Great day to you. We are attempting to find out about charitable donations from your company. can you please respond with a name phone number and email address
I found a laundry room cabinet on line that I wanted to purchase. I usually get a 10% Veterans discount. When I went to the store to order the item, I was told I would not get the discount on any on line item. I feel that is very unjust, especially if the vet cannot get around and his only method of buying from Home Depot is on the internet. I have spent a lot of money at Home Depot, but not sure I will any longer.
ROBERT….not sure what happened in your case…very unknowledgible employee…as EVERY…Employee…has the option of making a price adjustment such as this,…by just verifying , processing it with a phone call to the store manager ! I just did something very similar for a elderly female customer…helped her pick out a cabinet..that best fit “HER” needs., then , made a 20% price adjustment for this same type of discount code…it actually was done automatically by the register…then help her load it in her car…. “start to finish ” CUSTOMER SERVICE & SATISFACTION…..that is the POLICY…I was EXPECTED TO GIVE…to OUR CUSTOMERS….can Guarantee…you contact the Store Manager, you “WILL” RECIEVE YOUR DISCOUNT……..THIS WILL NOT HAPPEN AGAIN !!!!
The Warrenton, Oregon Home Depot store has got to be the worst when it comes to their customer service people in the flooring and carpet dept. We are doing a major remodel and spent thousands of dollars in that store. When the cust serv people don’t follow their rehearsed script they don’t know how to relate to you. We will NOT being going back there again. I talked to their corp. office and I’m still not fully satisfied.
I purchased a Rheem hot water heater.from Home Depot in Pueblo Colorado on 9/18/14. Less than 6 months later the water heater stopped working. I contacted Home Depot, was left on hold for 41 minutes waiting to speak to a manager. I was then told I had to pay someone to bring the water heater back to the store. I paid to have it installed, I then paid to have it taken back to the store, and then was charged for the “price change” to exchange it! Not to mention I also had to again pay to have it installed for the Second time. From the customer services clerk Christy, to the assistant manager Hugo Torres to the Store Manager Mike Leonard I was treated like a problem no one wanted to deal with, I was spoken to rudely, ignored, and then told I was expecting something for nothing! I own numerous rental homes, and spend a significant amount of money yearly with them, and have decided I will never shop with this corporation again. I felt completely dissatified with the whole experience and have now spent well over 1500.00 for 1 hot water heater. Absolutely ridiculous.
Kelli Walsh-Mcninch
call HOME Depot CORPORATE OFICES ATLANTA GA…CUSTOMER SERVICE ISSUES…..PHONE # 770-433- 8211 THIS IS “NOT” …THE HOME DEPOT I KNOW… 7& WORK FOR !! WE ARE THE INDUSTRY “STANDARD” OF EXCELLENCE…ANYTHING ELSE…IS UNACCEPTABLE !!! THE INSTALLER SHOULD HAVE REMOVED & RETURNED , THEN RE-INSTALLED THIS WATER HEATER,,,IF DEFECTIVE , IN THE GUARANTEE / WARRANTY PERIOD….THER COULD POSSIBLY BE A “SMALL” ADDITIONAL LABOR CHARGE…BUT FROM MY TRAINING….I RECIEVED…ALL HOME DEPOT INSTALLERS ARE ALSO BOUND TO , BY, A WARRANTY ON LABOR & ISTALLATION …SOMETHING DRASTICALLY WRONG HERE…ATLANTA NEEDS TO KNOW !!!
I’m very disappointed at Home Depot in El Centro, CA . I went to purchased a refrigerator that was mark on special, (I have pictures that I took before buying the refrigerator with the price marked) at the time that I asked the employee I wanted to pay for that refrigerator the employee said to me you know what we made a mistake this refrigerator is more expensive, got we disappointed because they didn’t wanted to give me the price that they had put on. I talk to on of the managers named Kyle and the respond that he gave me was that the prices in the orange paper was only to attract customer to see them, plus the orange papers don’t say Home Depot (and it does) and that the real price was in the back, he also said really rude that if I really needed a refrigerator to pick another one, and that he was not able to help me cause he is not allowed to give discounts, to talk to the store manager named Juan Carlos so I waited the weekend to get of holed of him. I talked to him on Monday March 9, I explained to him what had happened and he said he couldn’t respect the price that they put on the refrigerator that maybe a customer change the price I told him that that price was on the refrigerator since Wednesday and I went to get it on Friday (3 days without noticing they marked the price wrong) no sense!!!! So, Juan Carlos just said if u really want it just let me know and call me back, I’ve been calling him for several days and leaving messages and he has not return my calls. Home De[pot in El Centro, CA is known for bad customer service, if you need something there’s nobody to help you, you have to get it yourself and false advertising. I just want everyone to know that in Home Depot they don’t care for there customers and that they false advertising! I won’t recommend to go and shop at the Home Depot! Need to find better employees that care for their job and customer service!
That’s a violation of the federal trade commission. Call FTCAlso district Attorney or Attorney General
this is ABSOLUTELY RIDICULOUS…CALL THE HOME DEPOT CORPORATE OFFICES IN ATLANTA GA…PHONE # : 770-433-8211…IF YOU STILL HAVE THE FLYER . PICTURES…I CAN “GUARANTEE ” …YOU “WILL” BUY…THIS REFRIGERATOR FOR THE PRICE THAT WAS ADVERTISED…..EVERY EMPLOYEE “HAS” THE OPTION OF A CUSTOMER SERVICE DISCOUNT…TO A CERTAIN LEVEL , PRICE RANGE, THEN THEY CONTACT THE MANAGER FOR APPROVAL, IF, THE DISCOUNT IN ABOVE THE RANGE OF THE EMPLOYEE….WE WOULD NEVER , EVER TOLERATE THIS TYPE OF CUSTOMER SERVICE AT OUR STORE IN OHIO !! NEVER !! Jim, store # 3858 lumber associate
I found that lowes contract with more professional
if you ever in Palmdale California stay away from store number 6883 from management to all employees do not treat you with respect and will try to talk to you any kind of fashion no knowledge of any product that they sell.Back in the early nineties I work for the competitor Homebase and I can tell you this we tried to help everyone we could to get you the right material the first time
I ha’ve been trying to take assessment test and apply for more jobs but am getting an error message. Please help.
I purchased an LG refrigerator that was to be delivered and installed by Home Depot’s designated service. The refrigerator that I purchased is the exact dimensions of the previous one. I mentioned in the store that it was going in a “tight” space, but was assured that the installers were masters of efficiency and that it would not be an issue.
From the moment the installer arrived he was dubious of success. He saw that my current unit had a copper line for the ice maker with a shut off valve under the adjacent sink. The copper line became an issue for him. He left with my refrigerator on the truck. Apparently, these installers are unwilling to rise to the challenge!
Having my money refunded is not at issue. I need the refrigerator and that is the perfect unit. I had first contacted LG with my information to help me choose the correct unit. That is the one I need.
JANE, “UNFORTUNATELY”…you Had a INSTALLER…that as you correctly guessed , was unable…or more likely…unwilling to take the time & effort to make your installation…these contractors are paid a flat fee.to install items like this….so. if the installation was going to be more time consuming for him. , than he expected ..he chose …NOT…to do it…he would be losing money….sort of stupid, because of the Home Depot volume of work…what you may lose on one job…you can usually make up for…on the many other jobs you will receive thru the Home Depot….ESPECIALLY…if …YOU PROVIDE EXCELLENT CUSTOMER SATIFACTION….Contact the STORE MANAGER FIRST, if, that Doesn’t provide you with a resolution, ASK FOR A DISTRICT SUPERVISOR CONTACT…..if…that is not satisfactory…call HOME DEPOT CORPORATE OFFICES ATLANTA GA ….PHONE # : 770-433 -8211 …….this can be MADE TO HAPPEN…in 90% of the Situations !!!
Home Depot has an employee in the North Richland Hills, Tx., store who has been using my personal home phone number, which I have had for nine years, and had it attached to his account at the store. I have had to make several calls and personal visits to the store trying to solve the issue. I have gone so far as to file an incident report with the City of Euless where I reside to help stop this from occurring. Please contact me at the above email address as I do not want to list the persons name for all the world to see.
Thanks you.
My contractor went to pick up our online order A.S.Cadet 5ft. Whirlpool bathtub at the Home Depot in Elmont, New York today. The box was open, but the box and tub had the correct model number. When my contractor brought it in the house and I inspected the tub, it was not the tub we ordered. When I called the retail store they said it was sent like that from the warehouse. As a long time customer of Home Depot in Elmont NY I would hate to think that the people shipping merchandise are inadequate and not capable of comparing box numbers and labels to merchandise. Furthermore, it would be unconscionable if someone went and switched tubs at the Elmont, NY store. Not good business practices in either case. Still, I’m out of a tub because it would have to be returned and reordered. I’m unhappy and frustrated since my bathroom renovation will be delayed again. Customer service said if reordered, they would expedite the tub and give a discount. At this point and to show good faith they should send it free of charge. Unhappy in NY.
I’ve been waiting for over a month for an item to be delivered that should have been delivered in a week. The item was not on back order so there is no reason for it to not be delivered other than Home Depot dropping the ball. I have made several phone calls to try and resolve the issue. Everyone is very apologetic and can’t understand what the problem is (sarcasm) but I still do not have my item. They were kind enough to take $50 off of mu $530 order but that does me know good if I don’t have the item. . They had no problem charging my card though. I will never order from homedepot.com again.
A few months back I called Home Depot to see if they have grown any smarter over the 15 years I’ve given my business to Lowes in the tune of about 100K. I’ve been getting asked alot lately about recommending a store, so I tell the story about Home Depot. Where they didn’t even have the curtesy to put up a 3X5 inch sign that says discontinued so that people like me can ajust our projects. Instead of a simple curtesy after months of summer going by waiting for a product, I was finally told the item was out and it was my fault for not ordering it all in one shot. Although I was a home owner landscaping his whole yard, building a basement, etc. Now I’m revisiting the issue and getting jerked around by the ‘rep’ who seems intellectually impaired and doesn’t read the emails I send him. So I guess Home Depot doesn’t mind another 15 years and more recommendations to their compitition. All because a little 3X5 inch sign to be respectful to the customer and not put them out is out of line for us consumers. Right?
Pahrump, NV – Home Depot offered a portion of their parking lot in February 2014 so a Local Vendor Farmer’s Market could be held. This is a small market where everything must be home grown or home made. After 11 months of being on site and now people know where the market is on Saturday mornings – Home Depot local manager tells us “Corporate says you can’t have the market here any more” and we are now without a space.
Home Depot says in their VALUES comment:giving back to the community. An important part to the fabric of The Home Depot is giving our time, talents, energy and RESOURCES, to worthwhile causes in our communities and society. Really – it sure doesn’t look like to us.
In my oppinion home depot in lake charles lousiana has the worst coustomer service that i have ever seen. It took me having to ask for a manager to get anyone to come help. I asked 5 people from the front of the store if they could help. They told me they would get someone. It never happend. The a cashier to call someone to help in the appliances, she did still 10 minutes later no one had showed. I guess talking to each other is more important than helping a coustmer.
I spoke to your salesman,rob lowe,to get a price on having laminate flooring installed in our condominium clubhouse. it took me five trips and ten days to finally get the installation quote. rob lowe said they were running a special on installation,$497.00 for up to 1000 sq,feet. when I finally got the quote I was told since they considered this a commercial job they had to charge me $1.99. a square foot. I asked to speak to the manager jeff ayuso,,I think that is his name, and he told me if it wasn’t installed by a licensed commercial installer it would void the warranty and they had to charge $1.99 a square foot. I contacted pergo and was told they would honor the warranty no matter who installed it.they said many home owners do the installation and they honor the warranty.i ve been a home depot customer for years but this has pushed me over to lowes where they have agreed to the $497.00 installation price and I was given a quote the day after they measured the job.they also give a ten percent discount to veterans .its a pleasure doing business with them.
I have another horrible story for this post as well, that concerns an on line purchase. To long to go into, but suffice it to say, the order is still not complete, has morphed into two orders, been charged twice, and still have no product. Representatives have outright lied to me. Lied! Unbelievable. Do not, under any cirXXXXstance order form HD on line. My next email will go to the BBB.
I have had that exact same issue.
Once you have your windows in hand check the measurements before
going any further just in case the window is the wrong size.
They give your home personality, and they act as
a conduit of visual information to and from the outside world.
Replacing old windows makes sense, and cents and
dollars.
Regarding Home Depot Store -#207:
This is the best example of mismanagement of a retail store I have ever had the displeasure of dealing with and I try NOT to buy anything here if I can possibly do so. I am a Vet on disability and Home Depot HAD a policy of giving us a discount for doing business with them. At one time, any cashier could screen your VA card and give you the discount. Then, because they can’t train their employees, it required someone authorized in the store to OK the discount. Now the customer has to walk around the store and find the authorized person to get the discount, this while leaving your merchandise up in front of the store where anyone can help themselves.
Secondly, I placed a special order and got the call it was in. I went to pick it up and it took over and hour and a half for someone to locate the merchandise and close out the order. This after numerous pages for two different individuals who were supposed to have the handle on special orders. Neither of them ever showed. I had to go back into the “unauthorized” area of the store before I could find someone responsible enough to do their job. THANKS IRMA!.
Home Depot is a disgrace! they are the worst in everything. customer service are horrible and they discriminate. When you go to LOWES you see the hire disable people, army vets and really good people. Lowes is lot more orgonized and clean and care about their employees. Home Depot Hires Criminals instead. I reached out to home depot because I found a man that works for them with a criminal record, no licence and like to beat up on pregnant women and they did nothing! the guy is still employed there but with so many good moral people applying in that place they never get hired because they don’t know someone there that hooks them up with the job like this man did here is a link of his record i emailed them
I am very upset regarding an incident that occurred on 11/10/15. I live two hours away and had to be at my summer house by 9:00am for a delivery of a Refrigerator stove and microwave. I was told that I cancelled once because of snow I couldn’t not cancell again. I left my house in N.J. At 6:30am to be in PA by 9:00am. When I arrived the Delivery truck was there but my merchandise was not. This was unceceptable. The driver had the paperwork for the items but they were not on the truck I called Home Depot and spoke to a manager and she just canceled the order. She seem to be not concerned that I had to drive two hours for a promised delivery. This is the worst customer service I have ever experienced I wanted my items and the Home Depot manager seem to be annoyed with me which this obviously wasn’t my fault.I have no other choice but to give my business to Lowes now and in the future. My husband and I have a charge card with you and are very good customers.
Thank You
Lois Simpson
Obviously Home Depot does not care about a customer after reading all these come from complaints!!!
I placed an on line order to which I received a call from the Jonesboro Arkansas store location to let me know that it was out of stock. I was told that the order would be cancelled, my reply was will the amount be refunded to the gift card and the associate assured me it would. End of story. A few weeks later I found an item on line that was on clearance and when I started the check-out is when I found the refund had not been applied to the card. I then email home depot and receive a generic Home Depot refund policy email back, to which she didn’t even check to see that the order was not cancelled. I received another call from the store to which I was told he would cancel the order and I would be receiving an email in a few days. I waited beyond the 3 business days and then emailed them back, now I receive another email to check my spam folder. Please give me a break do they really believe that we are all idiots and don’t think to check spam. So now I wait again. Needless to say the item is no longer on clearance so I won’t be getting that either. The amount of the refund is minimal yet it is my minimal amount. This isn’t the first time I have had issues with the Jonesboro Store and why I drive across town to Lowes in preference to the aggravation that I have when dealing with Home Depot. They are an Amway Partner Store which is why I do make purchases there but I will contact Amway with a letter to reconsider because not only do I receive poor customer service not only at the store level but also through corporate level.
Early 80’s, the Roxbury, NJ store was just opening and I was fortunate to be part of the initial store. Below is my abridged story I have sent in length to Depot HR w/o response.
I was contractor sales manager, doing an excellent job. Suddenly I noticed material leaving without a receipt and/or a $10.00 receipt for an Anderson window. This theft was being done by 3-4 floor managers. I immediately went and informed my store manager.
Interesting, right after that I was demoted to a stocking position then fired for not having my “apron” tied.
Unbeknownst to me, the store manager was part of the ring!
Letter after letter and phone call after phone call to corporate was talking to a wall.
Ironically, the store manager transferred to Fla. The new manager got wind of this stealing and the four(4) asst mgrs. were terminated.
I, on the other hand, still have a blemished record with Depot, who doesn’t care or attempt to change it. Recently applied for full time work, and, within the same day got rejected!
I enjoyed working at Home Depot and would like to be working there again. With my tainted record, not fixed, I am blowing smoke by applying.
I will never order from Home Depot again the customer service was nasty. I was left without the proper front door and it cold where I live at. The gave me my money back but I still had to reorder from them because they were the only people who sold those doors. They then charged me to have one of their contractors to come out measure my door because of an error on their end. I HAVE BEEN CRYING and very upset because I need a front door for my house so we can stay warm. NEVER ORDER FROM THIS STORE AGAIN.
I just purchaSed rat traps that. Have the brand name ortho…. and were for purchase at 3$ and change. .directly next to these were another brand named tom cat, I was charged the tom cat brand… and when i spoke to management I was told ortho sold them to tom .cat but did not want to make the name change….when I explained the tag reads this brand this price…they said (and I’m saying management sorry nothing they could do….really what gives…and a big wow….extremely disappointed…I guess home depot needs to be boycott, we get what we pay for. ..prices are within range… but at what cost. .. the customer will never be properly cared for by management…. and cooperate allows this to continue, but they make their money so why careabout the ltitle people.Sad… I think the Benn needs to get inVolved. !!!!!
I made a HUGE mistake about 4 years ago by purchasing Tamko MSR Roll Roofing from Home Depot to re-roof my personal home. I am a professional roofer with 26 years of experience in the trade. I have installed similar types of MSR Roll Roofing many, many times and have NEVER had a problem with this type of finish layer roofing material until I bought the Tamko product, I installed the product myself, following ALL manufacturers recommendations TO THE LETTER, yet only 4 years later, the material is falling apart by degranulating in small, oddly shaped patches all over the entire roof surface. I posted a warning to other consumers about this product on the Home Depot facebook page and was contacted by Team Social, the social media arm of Home Depot. I sent them doXXXXentation of my purchase, pictures of my roof problem and all info they asked for to help bolster my case that I had purchased a defective product. They informed me that they would look into my problem and try to make it right. WHAT A JOKE!!!!!! As it turned out, the Tamko MSR Roll Roofing is the ONLY finish surface roofing product made by Tamko that carries NO WARRANTY OF ANY KIND, EVEN FOR MANUFACTURER’S DEFECTS. ALL of their shingles, which happen to be made of the same base materials, carry a MINIMUM OF A 15 YEAR WARRANTY, yet MSR Roll Roofing carries NO WARRANTY FOR ANY REASON!!! I was flatly turned down for any real resolution of my problem by the Home Depot Roofing division, who offered me a $50 gift certificate for my THOUSAND DOLLAR PROBLEM!!!!! MERRY CHRISTMAS TO ME!!!! I was advised to be more careful when I purchase roofing products in the future as NO WARRANTY MEANS NO WARRANTY and Home Depot doesn’t care enough about me , a commercial account holder for 20 years . to make this right. IF HOME DEPOT REALLY CARED ABOUT CUSTOMERS, THEY WOULD NEVER SELL FINISH LAYER ROOFING PRODUCTS WITH ABSOLUTELY NO WARRANTY OF ANY KIND FOR ANY REASON.They should label products with no warranty just as BOLDLY as they label products with warranties.Now I know why the price signs have NO MENTION of warranty, unlike the shingle price signs and packages, which are BOLDLY marked with warranty info. I admit that I did not research the product before hand to get warranty info, but I5 years ago I installed a roof on my home with an MSR Roll Roofing made by Johns-Manville and had no issues until a reasonable lifespan had elapsed. To say that I am disappointed with Home Depot would be the understatement of the century. I have been left out in the cold by a GIANT corporation who CLEARLY cares about profits over people, even though my monitarily small problem would be easy for them to fix , costing them only a small pittance of their multi-billion dollar profit margin . It is a REAL SHAME that customers are seen in this light , but should we be surprised? NO!! Home Depot is just another company who CLAIMS that the customer comes first, but in reality wil do whatever it takes to wiggle out of their responsibilities to the people who pay their salaries and bonuses. TRULY A SHAME!!!!
Michael Harold
Home Depot has no control over this confidential information/email fraud that they announced. I have already gone thru identity theft earlier this year and somehow they email me to say my account was compromised. Funny, I don’t have an account and never gave them my email address due to previous fraud. Their customer support and help desk say that I did and that’s how they got it but again, they cant tell me when or where or how. They are “looking into it” and will have someone contact me. It’s been a month, must be a lot of looking. Home Depot is a joke, not only in the retail aspect but their accountability in the corporate culture.
My husband I purchased counter tops from Home Depot on 10/19/2014. The counter tops were suppose to be ready and installed in our home 2 weeks after purchase. On the day of installation, me and my husband both recieved messages on our cell phones from Webdon and Home Depot stating the man cutting our counter tops cut them wrong and they would have to order more material and it would be after Christmas before getting out counter tops in and left it at that. So we contacted coporate office, which has not been any help. We have been told by Gretchen Kiner we need to be thankful for what we have. Yes we are thankful,but being thankful has nothing to do with their mistake and not even willing to correct the problem. What they do not understand how were we suppose to cook for 30 family members at our home. So my husband asked if he could get the counter tops that were cut wrong so we could install our sink and cooktop and have Thanksgiving. He was told yes the counter tops were in Columbia and would have to go there to pick them up. But with futher calling Marty found out the counter tops were in Pickens SC. He picked them up and layed wood over our base and laid tops on top so we could have a 1/2 way kitchen (counter tops were cut that bad). Home depot felt bad and took 200.00 off dishwasher we purchased from them and promised it would be in our home Tuesday 11/25, Marty even said he would install it for them not to worry about getting an installer out. Guess what we still do not get our dishwasher, it is in Kentucky!! Then we were told our counter tops would be installed week of December 8th. On December 5th Gretchen calls me back stating the materials will not even arrive now until December 15th or 16th and it look like it would be after Christmas before we recieved our counter tops. Then yesterday, December 17th Gretchen calls and leaves a message stating we need to be able to let the installer in our home on December 22nd to install our counter tops. Knowing it is Christmas week, knowing people work. We have family coming again so there will alot cooking going on. That means gas line to cooktop has be cut off and cooktop taken out, water cut off and sink taking out. Who can even promise the counter top is cut right and we are without again. Not to mention the mess we have to clean up. My husband has taken now 3 days off work to work with Home Depot and Webdon’s schedule. Now he is having to take another day off to meet the installer on Monday December 22nd. Times are hard my husband does not have sick time or vacation time he can use. That is 3 days of work he has missed, and now another on Monday December 22nd making it 4 days of work missed. Christmas around the counter, we have children and grandbabies. Home depot has not even tried to make things right. My husband has lost over 1200.00 in income because of their mistakes. We have dealt with no kitchen for weeks, monies lost, counter tops wrong, and still no dishwasher and have no idea when we will even recieve the dishwasher, no scheduling of shipping. Home Depot does not matter about our jobs our plans for Christmas as long as it works for them. We have never been treated so badly by any company before. Wonder what they would do and feel if they were in our shoes. How can any man or woman a CEO of a company sit down with his family and friends knowing what has been done to people like us. How can they enjoy Thanksgiving or Christmas meal, spend time with family and friends, go shopping, and feel guilt free. I assuming you have to be a very dishonest person not to let the guilt bother them. Before anyone goes to purchase anything from Home Depot you may want to shop around first. Our next step is to contact Channel 7 and 4 giving them our paperwork, reading text, and listening to messages. We want people to be aware. People work hard and look forward to home repairs. It is suppose to be something you are going to be proud of. Instead we have lived in a nightmare. I will come back to this page and up date to let everyone know if our counter tops are right. And when we are going to recieve our dishwasher. I have always been told by my mama, a man’s word is worth alot more than any money. Well Home Depot has not kept their word at all. Craig A. Menear, Francis S. Blake and Matthew A. Carey you are the top men of this company lets see if you can make better change for us and other customers.
I am extremly diappointed at the service I received at The Saint Augustine store. I recently placed an order for flooring to be delivered to my home. I took off from work to receive the delivery. I contacted the store and spoke with a young lady asking aopproximate time of delivery. I was informed that my delivery had not been pulled and she would have to call back. I was notified that the delivery was being pulled for delivery possibly at 4pm. I advised I would have to call back since I was expecting the delivery in the morning and had left instructions if there were any issues to call me. I then received a call from the sales person who proceeded to say that the order was pulled and the delivery would be late. After discusiing what my previous conversation was and stating I was dissatisfied I stated maybe I should seek a refund instead. This sales person advised I could come pick up my money. How rude and what type of customer service person does this? Doesn’t attempt to see the side of the customer concern. Is this the way Home Depot is going to conduct their business? Maybe everyone should take their business to LOWES
Was at home depot 11-30-14 to buy numorus pieces of lumber three windows one door ask for prices on this was told to walk and look at the price labels the guy told me he couldn’t use the computers got another women she had a rotten attitude told me the same thing ask for the manager was asked why I needed him when he got to me he told me that he would talk to them when I walked away he also walked off with out saying anything to them home depot lost a eleven hundred dollar sale went to lowes got my price and will buy my lumber from there these guys at home depot need to be talked to about the way they treat their customers
This past week my daughter and I were looking at refrigerators’ at Home Depot when I noticed one was dirty inside. Food and sticky stuff spilled all over it. So being the “germ freak” I am I pointed it out to a clerk. I asked if that refrigerator was on clearance since it must have been used by a customer and returned or maybe had been a Home Depot Lunch Room.
The clerk told me it was not on clearance and that was the way it came in. A bit rude.
My daughter would not let me clean it and I would have right there.
Since, we have been going to Home Depot on a daily basis….fixing up our home that renters tore up..I checked the refrigerator again yesterday and took pictures of the filth with my phone.
After making significant purchases with Home Depot for home renovations on a 6 month interest free promotion, they billed us for late charges and interest before the promotion expired. Due to the hacking incidents with Home Depot, it was in our best interest to close the acct. Cust Svc gave us the amt to pay the acct off. A month later home depot calls and says we owe more money from purchases in August but couldn’t tell us what they were. While trying to explain to the Cust svc rep that I we have paid off this balance from over a month ago, she accused me of being rude, so I handed the phone to my husband to try to explain to her when our pmts were sent. She told me that she would not talk to him b/c he was only an auth user. I told her that I just sent a pmt electronically- her response was…..”when exactly when will we receive it?” I told her that it was sent electronically and probably Monday. Her response was…”is that a true date or are you just telling me that?” I told her that I could not tell her an exact date…..she then told me this conversation was over and hung up on me. For a company who has been involved in one of the largest identity theft incidents, you would think their Cust Svc would be a little more tolerant of acct disputes, but every Cust Svc rep I’ve talked to have been very rude. Home Depot may be the largest home centers, but consumers have choices….I’ll be supporting local for now on and using my current credit accts that give greater incentives and buying power.
I would like to know how to request a sponsorship from your company my I shop your store every month and I was turn away they didn’t even want yo hear what I had to say employees were nice but manager was rude I understand he said it’s not company policy but ppl skills would really help thank goodness for your employees who work at front line it’s is sponsorship for boston bangles cheer going to nationals at Disney gofume.com/h3hxj4
Home depot doesnt know what customer service is at all! be aware that if you order something through the internet that you can not cancel that order even though it hasnt even shipped to you. They dont tell you the delivery date until you submit the order then even though its to late for your needs it cant be canceled. This is so wrong! why shouldnt I be able to cancel an order that wont even arrive for 3 weeks? I placed my order with Home depot I should be able to cancel with Home depot. I dont care about a 3rd party vendor. I will never shop at Home depot again. AND I MEAN NEVER!
I am appalled at how Londonderry NH is run. Art the store manager lets his employee’s
run amuck and have loud arguments among the employees and in front of customers. I was told that is the normal around there and not to worry about it. Frankly, That behavior is not good for business.
Not only that they have the worst reputation among all of the New England stores for
treating customers, having the worst sales record , and treatment of the employees. They seem to lose important paper work conveniently( Drs. Notes) and pass out final notices without issuing a first notice when dealing with employees and are threated with a auto termination if they didn’t sign the final. I would appreciate it if Arthur MacArthur would look into this with more detail as I am sure that as a company you wouldn’t want poor publicity. Or better yet a law suit.
bought a frigedaire online and it was delivered and old dying one hauled away. from the time I plugged it in it froze everything no matter the setting. called home depot, told me to call manufacturer….took them the better part of a month to fix it ( local home depot less than a mile away. I lost all my food….almost $400 manufacturer paid $100 towards a mini-fridge, a day late and a dollar short. After hounding them right up to the office of the VP of north america appliances……they say there is no ins. on food…..even if it’s broken when delivered. after weeks of fighting them they said they will give me 50 bucks. my wife and I are retired and our neice and 2 babies live here, she can’t work due to medical and has no money coming in. that extra money we lost on food sure hurt. they could have switched them out in 1/2 an hour if they wanted to. but made me wait days for repair….which didn’t work for 3 more weeks.
I recently went into the store and wrote a check to pay off my Home Depot Account with a Capital One check and the store refused payment and didn’t let me know when I found out about the problem I first thought that Capital One was the problem so I called them to find out why they refused the check and they told me that the check was never sent to my Capital One account. I then went to the store in Summerville SC to find out why they refused payment and they told me that they don’t take Capital One checks in the store that it needed to be mailed in. That is not a Home Depot rule and I know it because I have been told that by other Home Depot stores. By refusing payment I legally do not have to pay you anything more ever but I’m not that kind of person I will pay my bill but not any late fees or interest. I also want to know that the management of the Home Depot store in Summerville SC is fired and I need an apology from the CEO of Home Depot. Respond to me by phone I don’t do email 843-761-**** or 843-214-****. Thank you David Miller
My Human Service, non-profit agency ordered a electric range over the internet from HD on July 30th 2014, took delivery 8-5-2014. Problems with the stove heating correctly, called service number on HD website was told twice that service was not provided for the appliance. Called local store and was told to bring the stove in, with order paperwork and it would be replaced. On 10-23-2014 took stove to local store and was told that since it was ordered on line the store would not replace and was given yet another number to call. Called the number, was on the line for 38 minutes and still do not have a scheduled date for service, was told that the company that provides the service was not answering their phone and that I should get a call from them. Serving individuals with disabilities we need the stove. Very disappointed in Home Depot policy and service request process (I am in Penna. and had to deal with a call center in Ga.). Will think twice when purchasing appliances for our Agency in the future.
I purchased a GE dishwasher in September 2014. It was delivered two weeks later and when it was delivered and installed the installer ran a cycle and it leaked. He made some adjustments and ran it again and it continued to leak. He told me if it continued to call the 1-800 number on the back of the paperwork. It continued to leak and I called GE. They sent a repairman. The repairman told me to go back to the store where it was purchased to see if they would replace it because he had to order parts to fix it. I went to the store where it was purchased and I went around and around with the Assistant Manager. I was then told to get it repaired and that they could replace it IF I paid another installation fee. I told him that I would not that I needed it replaced that it was defective out of the box! He then told me to get it repaired and that they would work on getting it repaired. The repairman was to come this week to repair but he called me to see if the parts were delivered to me. I told him that they were not and he rescheduled this appointment to repair the dishwasher. I called the store back today and spoke with another assistant manager and explained to him what was told to me and he said that they would not replace the dishwasher that it would need to be repaired. I then called the Corporate offices of Home Depot and was told the same thing. The customer service at Home Depot is TERRIBLE! I do not understand why the dishwasher can not be replaced since it was defective out of the box. I do know that Home Depot WILL NOT get another dime from me!
Don’t ever contract anything with The Home Depot. Even buying duct tape there is risky. Over 9 weeks and still no sign of intelligent life as they took my deposit and continue to breach their contract by the hour. Stealing peoples money?? Nice image you’re portraying to the public, thieves! They probably will block this post out of embarrassment.
i just had the most amazing, wonderful experience at Home Depot and cannot thank my local Quincy, MA store enough. My 100 pound dog is having knee surgery tomorrow and I wanted to build a ramp so she wouldn’t have to navigate the 3 steps up to the yard from my back door to do her business — she’s balking at them now, before the surgery. I went to Home Depot this morning to get the lumber and ask for some advice. I’m a single woman and not what you would call handy. After I explained what I wanted and gave the measurements involved, the assistant store manager suggested that he would call me within a couple of hours so he could have one of his employees work up a sketch for me and he would gather all the materials. When he called me two hours later, I went to the store and THEY HAD BUILT IT FOR ME! And then they delivered it and carried it to my back yard! And would not let me pay them for materials, labor or delivery! Their kindness and thoughtfulness has so touched me and made a difficult situation that much easier. I cannot thank you guys enough and I will be writing to corporate to express my appreciation.
THIS IS THE SAME TYPE OF SERVICE…OUR HOME DEPOT WOULD BE INVOLVED IN,….BE MORE THAN HAPPY TO PROVIDE…..I WORK IN THE LUMBER DEPARTMENT OF OUR STORE….I HAD AN OVER THE ROAD TRUCK DRIVER..THAT WAS TRYING TO PICK UP A LOAD …THE COMPANY REFUSED TO LOAD HIS TRAILER…BECAUSE OF A VERY SMALL DEFECTIVE SPOT IN THE FLOOR OF THE TRAILER…WERE AFRAID THE FORK LIFT MIGHT BREAK THRU THE DEFECTIVE FLOOR DAMAGED SPOT….I TOLD THE TRUCKER TO COME OVER…”WE” ..”WOULD ” HELP HIM SOME WAY…HE CAME OVER..PULLED BEHIND OUR STORE TO THE DELIVERY DOOR AREA…I SAW THE PROBLEM..SUGGESTED WE CUT A PIECE OF PLYOOD TO COVER THE DAMAGED AREA & ADJACENT AREA,,,,JUST SO HAPPENED…I HAD A SHEET OF SCRAP PLYWOOD…PERFECT TO DO THE JOB…CUT IT TO SIZE FOR HIM , GAVE HIM A CORDLESS ELECTRIC DRILL TO USE ,& A BOX OF DECKING SCREWS TO REPAIR THE FLOOR OF HIS TRACTOR – TRAILER…ALL AT “NO CHARGE”…..MY / OUR LEVEL OF CUSTOMER SERVICE AT OUR STORE….ROSSFORD OHIO …
Shop at Home Depot at your own risk.
I visited a Home Depot location in North Carolina to purchase items for home improvement. A week after purchasing the items, I attempted to exchange some of them because they did not work for my home. When I returned to the store to attempt to exchange the items, I was informed that the items I purchased had already been returned for cash – which was impossible as I still had the items. Long story short, an employee at the store had made a copy of my receipt and proceeded to visit 4 different locations in Charlotte and return my items for cash. I was clearly an innocent victim in a fraudulent situation at Home Depot. The company has since tried to sweep this incident under the rug which is why I feel the need to let potential customers know. I was treated like a criminal for a crime in which I had no knowledge or part of. Not to mention I was 5 months pregnant at the time of this incident so you can imagine how this sort of stress was not good for me or my child. I have reported this incident to the BBB, but again, Home Depot is attempting to sweep it under the rug and ignore it. There was also a recent and very publicized security breach at the store so now I am terrified that my identity may one day be stolen due to the negligence at Home Depot.
Please be careful when shopping at Home Depot, especially if you are a woman… I would go to another home improvement store, such as Lowe’s. You don’t want to be the innocent victim in a crime like I was…
ALMOST…UNBELIEVABLE…THAT THIS COULD HAPPEN…YET…WE ALL KNOW…THERE ARE DISHONEST EMPLOYEES, PEOPLE IN EVERY OCCUPATION…AT OUR HOME DEPOT…I LAUGH TO MYSELF…I WAS FRUSTRATED AT FIRST…THEY TAKE BACK…REFUND…ITEMS THAT ARE NOT EVEN OUR PRODUCTS. , SOLD BY HOME DEPOT……I DON’T KNOW HOW THEY DO IT…BUT IT IS DONE WITH REGULARITY…THEN , I HAVE NO WHERE TO PUT THEM , STOCK THEM FOR RESALE….SO THEY END UP IN THE “JUNK” COMPACTOR….SORT OF CRZY , ISN’T IT !!!! Jim, Lumber Associate Toledo oh
Hello,
My name is Anthony J. Gullo. I started a small frame venture a few months ago called Frames and More. I started this so I could raise money for my cause which is “Women and Children Against Violence and Sexual Violence.” I donate a % of my sales to this cause. The issue that I am having is I don’t have the tools to continue in the making of my frames. I can tell you that I have to drive all the way to Lake Delton, Wisconsin and the employees of that Home Depot take there time and cut all my lumber. I don’t go to any other store because of the staff in the lumber department in that store. This is costing me a lot of money in gas as the drive is over 40 miles round trip. I am on a fixed income so I have to stop the traveling. I will tell you that Andy and Keith that manage and work the lumber department need a raise or something because they are great people.
What I am asking is two things. Is there any way that the Home Depot can donate to me all the tools that I need to get back on track. Also some lumber? If I had my own tools I could really start building my frames. I could also save in gas. The second thing is could the Home Depot allow me to place a display of my frames in the Lake Delton store for sale? I really would like to get my name out there. My 19 year old daughter was raped when she was 10 and her rapist got 1 year in the county jail! This was bullXXXXX. I am really needing this to get off the ground as the money will be used to change laws help all victims in the ways of shelter and counseling and much more.
The tools that I need are all. A table saw, a nice miter box, drills, jig saws etc. I am asking for the assistance and when I am off the ground I will repay my debt to your store. I am still in the process of getting all this set up. You can see my story at, Facebook.com/onebaditalian4848 and at facebook.com/leaveusalone48 I am just starting that page. Please email me back at f***@gmail.com Thank you very much for your time.
Respectfully,
Anthony J. Gullo Sr…
I recently worked at the #1937 Home Depot store and it was great, at first. Everyone seemed so nice, caring and helpful until I got “promoted”. First of all, when I got to the service desk I received very little help and the only time my supervisor felt it was necessary to help was if we had a ‘Walk’ that day. I felt abandoned, hurt and disrespected. In my opinion, people with too much authority that don’t know how to handle it let it go to their heads and they are only worried about how situations make THEM look; not how the learning associate can be helped and how their growth can enhance from being given knowledge by the supervisor. My supervisor at the time was Cynthia Hamilton. Home Depot should really consider who they promote to the supervisor position because some people are really not qualified. Only certain people gave respect to others if they were older than me (I am 20 years old) and I felt that I was less than others because I did not have prior knowledge. I am deeply disturbed that no one called to see if I was doing okay and if there were problems they could try to resolve. Currently, I am under doctor’s care due to stress-related behavior due to working at The Home Depot. From what I see, a lot of Home Depot stores do not truly care about their associates and corporate needs to look at this and fix this before it gets seriously out of hand. This is the worst job experience and I WOULD NOT recommend anyone working here!! If there are any questions or concerns, please contact me at the e-mail address posted above.
Gabrielle my name is Gabrielle Alive well healthy
I live in the State of California did you know you can if you wanted to sue Home Depot.
I had a problem as a customer the terrorist of Guatemala and Salvador they try to control the entire environment of Van Nuys and Lanark Panorama city CA 91402
Eventually they have to stop hating all the women and children be respect be o.k.
God you and God bless the planet earth with all the good people to stay on our planet
earth.
Sincerely:Gabrielle Gabriela Gabby S M C R P
Gabrielle…I CAN IDENTIFY…EXACTLY…WHAT YOU ARE TALKING ABOUT…WOW…IF THEY ARE HAVING A STORE INSPECTION …WALK THRU…..BY THE DISTRICT SUPERVISOR….WHEW…PULL OUT ALL THE STOPS..TO MAKE THEMSELVES LOOK GOOD…..I AM HEARING DISABLED…NOW BEING “DENIED” OPPORTUNITIES TO TRAIN TO MAKE ME A BETTER EMPLOYEE…HELP ME DO MY JOB..TO THE BEST OF MY ABILITIES….& THE “GOOD OLD BOYS GROUP” ( older store employees) ARE NOW TREATING ME…AS A “PROBLEM”…BECAUSE WE DON’T SEE …EYE TO EYE…ON “MY LEVEL” OF CUSTOMER SERVICE POLICIES ( 150% ) ALTOUGH THIS IS A COMPANY “CORE VALUE” THAT IS PREACHED & PREACHED…..& YES…UNFORTUNATELY…DEPENDING ON YOUR LOCATION…BUT..I AM GUESSING..THE REACTION WOULD BE THE SAME AT MOST STORE LOCATIONS…THEY DON’T CARE ABOUT ANYONE…BUT THEMSELVES….AFTER WORKING AT THE HOME DEPOT FOR OVER A YEAR…I AM BECOMING MORE & MORE FRUSTRATED , DISILLUSIONED WITH THIS STORE , MANAGEMENT & THE WAY THINGS ARE HANDLED…THIS IS “EXACTLY”…HOW…&..WHY….UNIONS GET TO BE PART OF THE LABOR PROCESS FOR COMPANIES….HOME DEPOT..IN MY OPINION HAS GOT SO BIG…THEY CAN’T MANAGE IT PROPERLY ANYMORE…OR…WORSE YET…COMPLACENT…THEY DON’T CARE….EMPLOYEES AT OUR LEVEL…ARE A DIME A DOZEN….WE CAN GET THEM ALL THE TIME..ANYTIME…YOU ARE NOT VALUED OR RESPECTED….I HAD THE VETERAN EMPLOYEE TELL ME…EITHER I GET ON THEIR PAGE…OR…THEY WOULD NOT HELP / ASSIST ME TO DO MY JOB !!! IMAGINE THAT !!!
My spouse & I bought a suite of 5 LG kitchen applicances on 7/05/14. We paid over $6,000 for the applicances and they still have not been deliverd to date, 9/29/2014. We have been given 4 delivery dates: 9/03/14; 9/22/14; 9/26/14; 10/02/14 — “with no guarantee that they will be delivered on 10/02/14.” We were also told that the appliances “are still being manufactured.” — REALLY? Home Depot’s mission statement quotes they “Do the right thing; Excellent customer service; Respect for all people.” REALLY? They took our momey; continue to charge us interest and three months later we STILL DON’T HAVE OUR ORDER. — Customers, take your business elsewhere. Home Depot is has nothing but fraudulent practices and are nothing but a joke.
I recently tried to purchase a portable spa. My VA Doctor suggested I need some type of continuous pool or hot tub with jets to help my various injuries received during OIF. I went on line to see what kind Home Depot offered. I noticed there is a portable spa that I can set up on my enclosed back porch. I found since it is an on line purchase Home Depot refused to accept my military ID. I went to the local store where Customer Service tried to help me. They even called the on line service since she was “locked out” of the ordering cycle. Trust me, I am not satisfied with this purchase. Normally I receive my 10% discount because I am retired military. I was unable to work with Home Depot at all. Just the typical today’s screw the customer help is all I’ve received plus the order was cancelled because Home Depot will not recognize the Vet. My fellow members at the American Legion and the VFW will want to know why Home Depot refuses to recognize a disabled Veteran and retired military who is in need of the Tuscany Portable Spa B-170. I only have $2000.00 to spend and the expense for everything needed for the spa is well over the $2000.00 I’m limited to. After several calls and emails it’s the same old screw the customer mentality we see today. It’s part of the reason America is no longer the most prosperous country the world has ever known.
Moderation? Why does it need to be modified? Oh well, I’ll post it to the Legion’s Calendar and see if that will help.
Have contacted Home Depot 2 times, set up home apts for them to come to our home for estimates for air conditioner/duct system replacement, etc. and how to best approach this. Young man came the first time, then left because he stated he needed a supervisor to come by. THEY NEVER CAME BACK, NEVER CALLED. A couple of weeks approx went by, I called again and complained, put in a request again online, BUT made apt. myself and requested that a supervisor come out. They came by again last week with a supervisor, and stated that they would give us a quote for the work. It has been a week, and we have received nothing, not one answer, not one quote. SERIOUSLY ! Strike 2. I guess they do not need the business, do not know how to install, or are highly intimidated by the project itself. We have always purchased mostly at Home Depot. We have spent ”A LOT OF MONEY” remodeling our last home and now this one. While they seem professional, they get lost! Never to be seen again. Even the window quote that we ask for before that, was like pulling teeth, and there are limits as to what they can do with a window. Job lost for them. We have called Lowes, lets see if we have better luck with them!!
Update to Manuel Quintana Sept 24, 2014 issue:
I called corporate about this issue. Very nice, seemed genuinely concerned. I do not think that they realize that the store here doesn’t care. I was promised that the issue above would be delt with and, honestly I believe that the rep was sincere. Even after doing this and contacting corporate office, the air conditioning guys never contacted us. They just do not care. Home Depot needs to contract with other A/C service providers, because apparently these clowns do not need our business. And I am speaking of the air condition company. And apparently they do not care what Home Depot tells them, and calling corporate on them does no good. I do not know where the last effort failed, but my feeling is it isn’t corporate. I will call again tomorrow. We have always shopped at Home Depot….alot!!! Especially for major projects and installations.
went to Home Depot this morningat 12300 Chattanoga plaza in Virginia I want to get a couple pieces of lumberthere was a Home Depot Venda in the isle I ask him to excuse me so I can get to what I needed he give me a nasty look and move I started picking out the lumber I need I turned around only to almost smash my face into a big iron cart I move it and is the wood on my card I went back to get another piece and the vender put it back in my way this upset me I went to speak to the store managerhe told me it was a Venda and not his employee I explained to him that I was not so happy with the service I was getting I told him that I was going to walk out because of this Venda he told me to have a good day you just have to love the customer service you get at the store they will be happy and quick to take your money but unwilling to help you with anything you need
I will never go to the Home Dept in Brentwood in DC again the customer service is horrible.The lady had no idea what I was talking about and transferred me to a answering service after being on hold for 15 minutes.My measurements we’re put in wrong by an associate and no one ever came to the phone to help. it has to be poor management or the people working there have no professional ethics.I will now have to figure out on my own how to get a refund
I will never spend one penny at Home Depot ever again. I will haul myself to Lowes. The manager at the Home Depot in Absecon NJ located on Absecon Bldv sanctioned the murder of helpless, innocent feral cat colony. This colony had a caretaker who provided for these cats. Does anyone at Home Depot, and especially the one in Absecon, know or understand the ecology of supporting a feral cat community? Obviously not ! Home Depot is a perfect example of American, Corporate, Greed. Just take, take , take and never give to the community or the environment. Those cats were doing noting to hurt the business of Home Depot. Instead of taking the time and effort in murdering the few cats in the colony, perhaps the “Manager” could have directed his attention at training the employees better in providing top notch customer service, which is lacking! I live in Absecon. My family is there multiple times a week… but now we will take ourselves all the way to a competitor. SHAME, SHAME on Home Depot to have allowed this murder of innocent feral cats and their human caretaker. The “manager” at this Home Depot should be forced to resign. This was an ignorant, senseless act of animal cruelty !
I purchased flooring and installation on Aug.26 and was not able to schedule installation till Sept. 15. My house has been turned upside down waiting for this work to be done. Everything had to be paid in advance to Home Depot. Check cleared long ago. Morning of install the contractor is a no show. When I called I was told “his truck broke down” and would not make it. Maybe someone else could come later today. I call Home Depot who tells me this is not their problem ….I need to discuss this with the contractor. I DID NOT PAY THE CONTRACTOR! I PAID HOME DEPOT! I can’t believe this company operates without a back up plan. I was also brushed off by each costumer service rep, store manager I spoke to. “What is the big deal? He will come tomorrow” I paid in full, in advance and had to wait almost 2 weeks and live in disarray while waiting. No more home projects with Home Depot and I plan on sharing this story on FB and with anyone else I know.
I am a military spouse and we are stationed in Georgia. My husband has deployed 5 times, he has been stationed overseas unaccompanied. My daughter has missed having her father present for more birthdays, Christmas, school event, soccer games, sailing events than he has been home. Now I am reading that Home Depot in Dearborn, Michigan is having sensitivity training for Muslim people……I can only say that I am offended, completely, totally offended. Whether it is this one store or all stores it does not offer any less a slap to the face of myself, my husband and every other military family member. I truly say this….you have lost a customer, many customers in this military community. These people come to this country, but expect us to alter our beliefs and morals, traditions and religions to bow down to them. When they should be assimilating into our cultures. I am so tired hearing excuses and you, Home Depot are just another example of that decay in the values and integrity this country was built on and my husband has suffered to fight for it’s freedom. I am exhausted watching him being spit on.
I totally agree with you and as a life long customer of Home Depot I now will be spending my money at Lowes.
First of all Debbie, Get off of your big fat comfortable horse and get over yourself and your engorged sense of entitlement. Now, before you go insulting me, know that I am a 2-time Iraqi war veteran who has walked in the shoes of your husband. Need I remind you that he signed the contract allowing the military to station him where they are in need. I live in Michigan, as you talked about above. I can agree with the sensitivity training that this company provides. It is important for The Home Depot to focus on their customer service as it is part of their business model. If Japan attacked America, they would have sensitivity training toward them. With all of the bad publicity toward Muslims, it is not fair to categorize every one of them as a terrorist and state that we should have to “bow down to them”. What makes you so high and mighty. Go live in the Philippines or Africa for a month and see what poverty really is and how bad things can get. And to answer your other questions, no, I am nor Muslim myself, I am Caucasian. I do not, nor have I ever worked for Home Depot, I just have a set of cojones to stand up to self-righteous people like you who have a misinformed vision of the world around them when in reality, they can see nothing but themselves. Feel free to not shop at the Home Depot anymore, reserve those parking spaces for good people. Thanks
I want to find out if the following is true. Is Home Depot giving forced sensitivity training on cultural awareness about Islam to sales assistants in Dearborn, Michigan? If this is true, I am offended! They come to our country and should assimilate into our ways. The USA already has laws. We do NOT bow to the muslim community. I have spent thousands of dollars with Home Depot through the years. I repeat, I AM OFFENDED! I am an American citizen. Who does Home Depot serve…. American citizens or muslim immigrants who are implementing Sharia Law? Shame on you, Home Depot Corporate!
I have been given a runaround by 4 different people on the phone + the help chat room in trying to get the free credit monitoring and protection. They want to appear that they are concerned about the hacking and will offer this service, but not really offer the service. When you call their number and they say to press 8 to hear about the hacked issue — it asks you which dept. you want to go and not anything about signing up for protection. When I ask for representative – the automation goes into a loop. Pretty frustrating. Home Depot’s automated system is not user friendly, and the customer service is not very good. I will be calling the corporate offices in Atlanta tomorrow and see how customer friendly they are.
Wrongful termination:
I was recently laid off from Home Depot #1106. I was a customer service
Specialist. Not only did I enjoy my job I was deadicated to my job. I had a customer
Come in with soon to be wife. They were a bit upset. As I started the conversation they
We’re extremely upset. The wedding registrar was not imputed to system. As I was not
The original associate that helped them. They did not care. They wanted my job and also
For Home Depot to purchase everything on there registrar I called the acting manager 3 times before arrival. 25 minutes of getting my butt chewed out And spoken to like dirt.
Manager finally arrived. Needless to say. I get fired over customer upset and manager does not even get slap on hand. I would like to thank you Home Depot for being my family for the last 7 years. I only wish I was never been transferred into this store and area of managers and district mangers that just don’t care about there associates. Good luck to this district!!!
I am retired US Army, and went to Home Depot because of the 10% military discount on purchases. We have spent over $5,000.00 on home renovation tis year alone. I learned from the cashier at our Hampton VA store today that Home Depot had discontinued the military discount. Dumb move!! Hampton Roads has one of the largest military population in the USA. Lowe’s and Ace Hardware still offer military discounts.
For whatever reason Home Depot discontinued the military discount, they should rethink their decision and reinstate it. Cost-cutting is one thing,if that is the rationale. But loss of business costs Home Depot more . Think I’ll go to Lowe’s and Ace Hardware.
I cannot say all home depot stores dont care about their associates but 1245 surely does not. I was recently terminated due to the fact that I “could not,” get a transfer to where I recently moved. I decided to keep my position in new rochelle while I lived. In Brooklyn. I told supervisors and store managers about this issue. Quoted from store manager dawn herself says its not out promblem nor do we care how you get to work. I felt betrayed off the simple fact I was told they were willing to work with the bus schedule. So now I am relieved from the job I get calls from current employees stating that two more people were given transfers . I will not stop until I speak to frank blake himself. This is unjust some of the small things going on in his stores. There is so much more but I must speak in person. Thank you and hopefully I may get a response.
Yesterday I went to the Home Depot store in tigard Oregon. I wanted to purchase a blind for my bedroom window. My husband is in his last stages of terminal cancer and mentioned that it was too hot and too bright when he took naps in the bedroom during the dqy. While the nice young man was cutting the blind to size I asked him for istallation advice. I am a senior citizen and not very handy. I wondered if I should hire someone to install it for me. The nice youg man asked me if I had a minute and went off around the corner. When he came back he said he talked with his manager and got permission to personally come out to my home and install it for me. When I inquired about the fee, he said there would be no charge. I almost cried. Then I said “I need to go pay for this” and he said “there is no charge.The blind is on Home Depot”. I was overwhelmed and really did start to cry.I was so happy I hugged him. Two young men, Jason Blackford and Mitch Teasdale came out immediately and installed the blind in no time. I’m not sure which of the two young men initiated this wonderful guesture, but I am really impressed with his generosity and thoughtfullness. My husband was amazed and very pleased.
I just thought someone at Home Depot Corporate should know.
Thank you,
Dixie Lee
Having tile installed in our house by USIG has to be the worst company to deal with. We have had nothing but problems with the installation of our tile since it was installed 1 yr ago. They had to come out to the house twice due to fix hollow tiles. Now the grout has turned to powder and is coming up every time we run the vacuum. USIG was supposed to come to the house yesterday but the worker was still on his job from earlier in the week. Even though we had this scheduled for 3 weeks and I took the day off to be there, the guy never made it. It was reschedule for 7am the morning, the guy still has not showed after 1 1/2 hrs. Unbelievable. Home depot is good for lightbulbs and tools but leave the installation work to someone who specializes in their field. USIG is uses fly by night subcontractors who know nothing about customer service nor do they care. I have told several people about my experience and will continue to spread the word as long as USIG is a partner with Home Depot.
On June 30, 2014 we placed an order for a kitchen counter top and paid $4,000 + . As of today, the order for materials is yet to be placed. My husband has been on the phone with various levels of folks at Home Depot Customer Service. He is on the phone right now repeating the long story to yet another customer service rep.
After my experience with doing business with Home Depot recently, they have lost business with me, my family and other people we know that own their own business. At least a $500,000 lose that now Lowe’s will be getting. On July 26, 2014, I went to store# 3403, in Hooksett, NH to buy a deep freezer. I bought a Magic Chef chest deep freezer. I plugged it in and bought food to put in it the next day. Over the next week to two weeks, we had problems with it freezing the food. My husband thought it was the four kids leaving it open or opening it too much. Everyday, I would say about 5 times a day I would have to turn it off and then on so the compressor would turn on. Well we left for a weekend to my in laws, we got back on Monday Aug. 19th 2014. And all the food was unfrozen and it smelled, so we knew that we got a defective product. Went to this store on Aug. 20th 2014 and returned there broken product. So I lost $200 in frozen food. I went to return and exchange for a another one. First the lady at customer service told me that they don’t have anymore of this item in any store. That they would have to order and ship it. I will get it and have to come pick it up around Sept. 1st or later. I can’t wait that long for a deep freezer with 4 kids. Then I asked if she could give me one that was a different brand around that price, and she wouldn’t do that. So I asked for my money back. And asked her who is going to reimburse me for the $200 worth of food I lost. She told me to call the manufacture that they are supposed to. So, in the parking lot I called Magic Chef and explained the situation. She told me that they do not reimburse for loss of food. So pretty much they don’t stand by their own produced that they make. So I went back into the store told the lady at customer service what the manufacture said. So she got the manager to talk to me to see what they can do. Well he said we can not do anything for you. Pretty much told me they would not do anything to help me. I bought this deep freezer only 3 weeks ago, so I bought it defective. So Home Depot does not stand behind the products they sell either. I was told to call corporate. So I drove over to Lowe’s in another town to see what I can get. I called Home Depot Corporate while I was waiting for my husband to meet me. The lady got my name, phone # and where I bought it. She called the store I went to, to work something out. They still wouldn’t reimburse my family for the $200 worth of food we lost. And they said they could finally get us a new freezer tonight, only after I had to call corporate. But they wanted my husband and I to drive back to the store pay for the same piece of crap freezer for full price and pay for the delivery. No negotiation, no discount, no help from this company. They don’t stand behind their products. After spending $$$$ in gas, lose of my precious time for nothing. Went to Lowe’s told them what we just went through with Home Depot, they gave us a bigger freezer took $$$ off of the price tag and got our military discount. Plus was told their company will stand by their product they sold us. So now Lowe’s is where our business will go.
On June 19, 2014 I signed off for roofing to be done at my home, I gave half of $5,000 for shingles and installation, and guess what? I still have the pallet of shingles and every thing for the job to be done and no one has bother to call me or anything , is already 2 months to the day. This was purchased from the Willmar Mn. Home Depot . I tell you, if you can not honor your word I think they should not get involve with commitments they can not handle. very very satisfied, I already went thru the same situation once and wanted to avoid it from a different contractor, that’s why I went with Home Depot , looks like there is no honest or worthy industries any more. ,
I meant dissatisfied
Just simple flooring orders online. Nothing but trouble, rep took it upon himself to charge the home depot card rather than the card we were providing him. Spent three hours on the phone trying to get the order issues resolved. In only one of three orders were we provided a confirmation email. At the end of the phone call with Mr Phillips in resolutions, we were told to deal only with him, and we would receive an email with his further contact info. right away – this did not happen nor have we spoken to him or heard anything til today where he states in a message hes called 3x. yes, he did call 3 x today. He called Mr Plourde who was on a construction site w a generator running and the phone number comes up as unknown anyway. Mr Plourde didnt hear the two calls and I just picked up the phone as Mr Phillips was hanging up. I called him right back as he left a contact number on the voice mail – he was at lunch and the woman who sits next to him will be letting him know I have the phone in my pocket and anxiously await the solution to my issue. Right now Home Depot kept telling us there was an issue with my card. There is no issue, I see a dollar “hold” in my account so that proves the card is open, and you can debit from it. I called my bank multiple times and they assure me the issue is with Home Depot. I order stuff online all the time, I am a former Apple employee, this is simple. I own an apt. building in IL and I am ordering flooring for my tenants throughout the building. I would think you would appreciate the repeat business. What no one seems to understand here, is that I have a tenant expecting to move in to an apt with flooring. If this is not installed I will lose the security deposit and a months rent. I am upset now because you are about to cost me a significant amount of money and have already caused me a great amount of stress. My mom just died, this was her building Im trying to fix up, my young son has had a mini stroke and lost his vision a few days ago, no one has time for this. Come on
Dryer warranty fun.
We purchased a Whirlpool dryer from the Apopka, Florida, store on March 23, 2013. this is a description of us trying to get warranty work done on it.
Thursday night, 8/14 – Our dryer was smoking and sparking from behind the switch. I called the warranty company, 800-466-3337. I talked to Marcy who said they would not honor the warranty because, as she said, we were sold a warranty that did not apply to this machine because the sale price was $403 and the warranty says it is for merchandise that costs between $700 and $1299.99. She said that I need to return to the store, have this warranty refunded, buy the correct warranty, and then call her back to set up a service appt. She was very apologetic and sympathetic
And, according to multiple people at the Apopka store, she was also either lying or wrong.
At one point during this time, an employee at the Apopka store told me that the reason he was given for them not honoring the warranty was because we had not registered it. The reason I was given is stated above. Someone is lying to me.
We called the Apopka store, where we bought the dryer and the warranty, to try to get some help. Loni said she did not understand why the warranty wasn’t honored and that there was nothing she could do at 8:15 at night. My wife asked her if she would call the warranty lady that we had just talked to, who was there right then, but she would not.
She called back later and said that she had called corporate and got it straightened out and set us up for Saturday between 8am and 5pm. She said she would call us on Friday and try to get a better estimate on the time.
I called the store on Friday to find out if she had gotten us a better time, but she was off. I talked to Brendan who took down everything and said he would talk to Pete, who is also a manager, and Pete would try to get a better time. Brendan told me that the warranty place was closed for the day (this was at 5pm), but I could call them first thing on Saturday. Pete called me back and said he would try to get a better time, as well.
I called Saturday morning and the warranty place was closed. Their hours are M-F, 8am to 5pm. So, we were misled again.
I talked to someone at the store today, I think his name was Moe, who asked if the service man had been here yet (he had not) or if they had called me with a better time (No, they had not). He was unable to get anyone, either.
At 2pm, a nice gentleman came to the door from GE WARRANTY SERVICE. We bought a WHIRLPOOL dryer. The invoice says ‘Whirlpool’. He was not allowed to work on Whirlpool dryers.
We called the store and thanked them for once again screwing us over. Loni called me back and explained that whoever she called about getting service had put in GE instead of Whirlpool. She tried to get us a service appointment with the correct people this time and the time I was given was between 8am and 12 noon, Tuesday. A work day. Neither of us will be home.
So, again: no help whatsoever.
At this point, we have no hope of getting our dryer fixed. It’s a year and a half old, with a 3 year warranty, that no one will honor.
We have also sat here all day waiting to get our dryer fixed, and after two days of stress, we have nothing to show for it, except for anxiety attacks.
This will be the last shopping I will ever do at a Home Depot.
Bert Hooks
To: Mr. Frank Blake, CEO, Home Depot.
I hope this isn’t a waste of time. I purchased one of the 35 different Mini Split Heat pump/ Air conditioning systems, manufactured by Gree (China), that are sold online by Home Depot. I have discovered, after installing the system and wanting a replacement part, that Gree’s USA WEB-Site phone number goes to a company (distributurator ?) that doesn’t answer calls or return them when messages are left, They also don’t respond to e-mails. How am I supposed to get replacment parts or get warranty service if it is ever needed?
I have been trying to have your customer service people, since July 28, answer the question but they seem incapable of resolving this major problem. They were aware that Gree doesn’t respond to phone calls or e-mails so my question is this: If it is known that your customers are unable to purchase replacment parts for a major appliance, why are you still selling the systems without at least informing them that once their purchase is made they will not be able to secure repair parts when the units needs to be fixed?
As the world’s largest home improvement retailer, I expect that you would agree with me that this issue is unacceptable and that it needs to be dealt with.
Earl Jones
936-441-XXXXX
I am an employee of store 1241
I despise your benefits resource at AON Hewitt
They have been informed to buzz the f*** off.
They may not contact me under any cirXXXXstances
Must I quit to demonstratemy resolve
This is a complaint about store #6175 NYC I have called a number of times and was kept on hold for at least a half hour each time,trying to reach someone in human resources and was told that she was not in and another time that she was on a break, never was there an order to page her or send me to voicemail.customer service at this store is not priority or is it important also tried to speak with a manager and was just on hold for 45 minutes.
This is a complaint against the Managers at your Tilly Mill store #115. There names are Eric, Adrianne and William. I have complaints against all of these managers because nothing they ever did was fair. I’ve asked for transfers to different stores and have been denied. I’ve asked for transfers to different depts where I know there were openings and these were also denied. I’ve asked for certain hours so I can continue my education and I’ve also been denied. Other associates have also been denied when asking for transfers. I finally decided to look for another job and put in my two week notice and on the last week, I was written up. Talked to other associates who decided to move on they gave their notice and were also written up or either fired. I do not think these actions are fair and I would like for someone from corporate to look into the actions of these managers.
Need someone in corporate to call us immediately. Home Depot has been a nightmare to deal with! We have been loyal customers for years and never have we’ve been so disappointed with the service we have been getting since day one as we are trying to buy siding to do our home. Our situation needs to be heard by someone because it’s just absolutely ridiculous all that we have been thru and can’t seem to get no where with anyone! Were at the point of canceling our order with such poor service we have been receiving? Please call us! 224-381-XXXXx or 847-558-XXXXx, thank you!
I have never been so upset in MyLife just wasted approximately 3 hours of my time and a quarter tank of gas went to Home Depot in West Allis saw a grill gazebo that I wanted to purchase came back the following morning only to find all sold including the display a very nice employee tried to help me by calling another store he called Franklin store in Franklin said they had one on display and that they would take it down and have it waiting for me I went to the Franklin store via the freeway not a short drive when I got there the person I was told to ask for was Derek he was busy with another customer I waited 20 minutes finally somebody asked me what I was waiting for I told them that I was here to pickup a grill gazebo that was the display they said well it’s probably in the bag he probably was taking it down I waited another 20 minutes when Derek went and waited on another customer finally Derek got to me we walked over to wear a large 12 foot by 12 foot gazebo was and he said I haven’t taken it down yet I’m sorry I said this is not the gazebo that we called about the one we called about was 5 by 8 foot I did hear the employee from West Allis tell him that and that it was a grill gazebo and was $389 the one he showed me was 1400 dollars on special for 999 I told him that was not the right one and he said sorry I said well can you please call someone stores and find out if somebody has one I’ve just written all this way he went online and said he is only available online I told him that West Allis had them the night before he tried to call a couple of stores everybody kept telling me the same thing you can only order them online and online I would have to pay $899 so I suggested that they order one into the store and give it to me for the three hundred and eighty nine dollar price nobody was willing to do that the store manager was not willing to do that I feel like I’ve wasted 3 hours of my day and a quarter tank of gas and I am very very displeased with Home Depot I feel like it’s not too much to ask to have them order it in from an online and give it to me for the 389 for all the running around in time wasted that I’ve done I’ve gotten so many things at home depot if I do not get a resolution to this I will start shopping elsewhere at a competitor thank you
I have never been so upset in MyLife just wasted approximately 3 hours of my time and a quarter tank of gas went to Home Depot in West Allis saw a grilled vegetable that I wanted to purchase came back the following morning only to find all sold including the display a very nice employee tried to help me by calling another store he called Franklin store in Franklin said they had one on display and that they would take it down and have it waiting for me I went to the Franklin store via the freeway not a short drive when I got there the person I was told to ask for was Derek he was busy with another customer I waited 20 minutes finally somebody asked me what I was waiting for I told them that I was here to pickup a grill gazebo that was the display they said well it’s probably in the bag he probably was taking it down I waited another 20 minutes when Derek went and waited on another customer finally Derek got to me we walked over to wear a large 12 foot by 12 foot gazebo was and he said I haven’t taken it down yet I’m sorry I said this is not the gazebo that we called about the one we called about was 5 by 8 foot I did hear the employee from West Allis tell him that and that it was a grill gazebo and was $389 the one he showed me was 1400 dollars on special for 999 I told him that was not the right one and he said sorry I said well can you please call someone stores and find out if somebody has one I’ve just written all this way he went online and said he is only available online I told him that West Allis had them the night before he tried to call a couple of stores everybody kept telling me the same thing you can only order them online and online I would have to pay $199 so I suggested that they order one into the store and give it to me for the three hundred and eighty nine dollar price nobody was willing to do that the store manager was not willing to do that I feel like I’ve wasted 3 hours of my day and a quarter tank of gas and I am very very displeased with Home Depot I feel like it’s not too much to ask to have them order it in from an online and give it to me for the 389 for all the running around in time wasted that I’ve done I’ve gotten so many things at home depot if I do not get a resolution to this I will start shopping elsewhere at a competitor thank you
I am currently in the process of getting the runaround from Home Depot online department. I ordered a toilet online on Jun 25th. Received a delivery window of Jul 1 – Jul 8. On jul 9 I had to cancel the order because we were leaving the state on vacation and could not get any delivery information from Non Stop Delivery. They were totally unresponsive to emails. We did not want our toilet sitting in front of our house, so we had to cancel. When we came back, we asked Cliff in customer service about a refund to our credit card. He said it would be done by Monday the 21st and he also reordered the toilet on a new order. It is now the 24th and Manny in customer service said my refund was on hold for some reason and that it should be done in 3 – 5 more days. Bottom line…I have two charges for a toilet on my credit card and no toilet. At least the second order has some shipping info on it, so there is hope I will have a pot to pee in eventually. It looks as if the Home Depot is turning into Walmart. You don’t pay your people enough to care about their jobs and the level of service they provide your customers. It is all about the bottom line. I sure hope Amazon doesn’t go down hill like Home Depot. I never have a problem with Amazon.
I arrived at the Mountain Road Home Depot , Store #2582, in hopes of checking out a few carpet sample boards, since I pretty much knew the carpet type and had a good idea of the color I wanted, I expected this to be a fairly quick visit. A handful of employees tried to locate Paul in flooring, after 20 minutes of waiting, I found out he was a lunch. A male employee approaches me ,which I did not get his name. He tried to help, but was rude and acted as if I was bothering his so, I was left to deal with the girl in flooring, who was clearly an untrained new employee, who obviously was left to train herself. It took over an hour to be checked out for 3 flooring samples. The new girl did not know how to provide with the paper printout which proved that I had 3 sample boards. The new girl did not get frustrated, and she was not rude so I remained patient with her, however, she was unable to provide me with my printout of what I was borrowing. When it was said and done she said I did not need the paper. When we finished I went over to customer service to see if they could help. I approached Wonnie at the customer service desk to ask for assistance. Wonnie not only should not be working the customer service desk, she should not be representing any corporation, anywhere at any time. Miss Wonnie was down right rude and basically said she wont help me. REALLY! What is customer service Wonnie?? Why are you standing there receiving a paycheck Wonnie ? if you are not polite, not helpful, not willing to get someone to help if you did not know the answer, why? I happen to know the answer, because your Manager Kim was equally rude to me. I asked another employee if she could please get a manager, which prompted the employee to call over to the Manager Kim, who was just two people away from where I stood, Kim the MANAGER rudely waived her hands in the air , rolled her eyes, and said I am with a customer you will have to wait. Oh, it is all coming together now, the Manager is clearly a *$*%%& and gets a paycheck, that is why it is ok for Wonnie to do the same. I am no rocket scientist, but I am fairly confident the Manager Kim SHOULD HAVE approached me and SHOULD HAVE said, I am sorry, I am currently assisting a customer and it is going to be a while before I am finished, could I get your name and phone number and call you when I am through, NOT EVEN CLOSE!!! Kim had no desire to find out what it was I needed. I have spent many of thousands of dollars in the store doing remodel projects, sadly Wonnie and Kim do not realize it is the customers money that allow them to receive a paycheck. With so many people unemployed and in need of jobs, I am amazed that Home Depot allows this to exist from those on their payroll. As for Wonnie, I am just not sure how she even made it through the interview process, maybe she is a Home Depot Volunteer!!! Do they have those? Please share and if you plan to stop by this store, be sure to say hi to Wonnie at Customer Service Desk, the blonde with glasses, she is a real TREAT!! If you see a female, flinging her her hands around and rolling her eyes, JACKPOT you have found located the HOME DEPOT # 2582 STORE MANAGER, Kim. As for Paul in flooring, his lunch must have upset his stomach, because I never did see him.
We have been buying from Home Depot in Riverhead NY for years.
Bought a new refrigerator last Tuesday it was delivered last Thursday and it does not work.
Called Riverhead and was told we would receive a new one today Monday or tomorrow Tuesday. I called repeatedly was put on hold for 15 to 20 minutes each time. Finally when I got through the new order was not in the works. Now we have to wait until this Thursday for a delivery. We would cancel the order but it will take a few more days if we go to another dealer. We will be camping with coolers for a week. Not one person seemed to care and they were only concerned about how busy they were.
I know we are a small customer but we will defiantly think twice before we buy at Home Depot again.
April 23 we signed a contract for cabinet refacing. Since it was a special order we had to pay in full up front. We were told it would take 4 to 6 weeks then the work would begin. The work has been delayed several times with the excuse the material had to be shipped from Canada. We finally got a start date of today July 21 @ 11:00 for the work to begin. It is now 1:30 and we have not seen or heard from anyone. We cannot get any answers from our local home depot. We have made several calls to the manager of our local store, the scheduling department, and the cabinet department. I have completely emptied all my cabinets and counters as I was told. I cannot use my kitchen now with nothing in it. If I don’t get some answers soon, today, I expect a full refund of my money. I thought home depot was a reputabe company but I guess I was sorely mistaken. I am really sorry we decided to go with home depot.
Cabinet guy finally showed up 4 hours late. Did show up on time today.
Ordered wood flooring from Fairfield CT store. Installers did a terrible installation. planks are 1/2″ away from wall even though we were guaranteed that they would be 1/4″ from baseboard. Installers also punched a hole in ceiling with a plank and they filled t with silicone so we wouldn’t notice. Home Depot will not do anything because they say its the installers problem and not their problem. HD Customer Care seems to be a waste of time and effort. Contacted credit card and challanged the charge. Home Depot would not place order until entire charge was paid in full. GOING TO LOCAL NEWSPAPER AND TV STATION FOR HELP.
Does anyone monitor these complaints? If so, please call me @ #(609)254-XXXXx. I think that upper management (CEO, COO) really need to know how things are being run at their company. I do believe that they would be appalled to know.
I have spent a lot of time and money at this store and my recent experience has me very unhappy with them. we bought a John deere z255 zero turn lawn mower on 5/28/2014. To start off the bad experience the mower was missing 2 parts and they stated that they were going to order them and call me when the parts come in and as of today 7/5/2014 the parts are still not here. you would think that a store as big as home depot would be able to not lose parts for a $3,000.00 Lawn mower but they did and to make it worse they havent honored there word and got us the replacement parts. So we get the mower home and find a 10 inch red scratch on the top of the mower deck and a 1.5″x1.5″ scrape in the paint on the engine guard. This makes me think that not only do they not take care of the new equipment that they sell but they cant keep all of the parts together. Before we bought it we had to wait for them to get in a replacement set of keys and the owners manual because those were lost as well.
I Think that it is time for a nice letter to make its was to the home depot corporate office. I am hoping that they will care more than the store did.
On 6/30/14, I purchased a patio set at your Placentia, California Branch. The item was on sale at 20% off. When I asked for a military discount (I am a 100% disabled veteran) I was told by the Manager that it was either the sale price or the veteran discount. When I explained the anyone could walk in off the street and get the sale price but that the veteran discount was to honor our service, she said your computer system did not allow for both a sale price and a discount. I would like a response to this egregious behavior. Thank you
I found a couple amazing products on-line and wanted to ask when they will be available in Home Depot? They are only available on-line and can’t understand how come we can’t get them at Home Depot. One is called the Quick-Jig and I found it at ez-level.com. Friends of ours used their EZ-Levels to install the cabinets they got at Home Depot. They leveled and installed their own cabinets in minutes!! I was shocked to find out that we couldn’t buy them at Home Depot. Why isn’t Home Depot using these either? I thought you guys ahd everything!
I just read this morning that the plants Home Depot sells, specifically plants that would be attractive to Bees, have an extremely high level of neonicotinoids, which are considered highly toxic to bees, butterflies and other insect pollinators.
“Even when they don’t kill pollinators outright, neonicotinoids can impair their immune systems and sense of navigation, potentially turning gardens and backyards into flowery traps.”
Will Home Depot do something about this and demand their suppliers stop using these chemicals?
Sorry, bad link: here’s the story at Wired.com:
wired.com/2014/06/garden-center-neonicotinoids/
Why bother based off of what I’m seeing nobody gives a crap. This only shows complaints no resolution.
I was told by representative at Home Depot I could us a gift card by email and my credit card to purchase a freezer on sale. LIES LIES LIES! I am applaud first that they have multiply payments when you go into the store however, when you want to do this online you cannot. I was told it would be instant to get gift card by email and would be transferred instantly. Come up to the 21st century Home Depot. I would think you would pay attention to your dissatisfied customers they could very be well satisfied happy customers. That would grow you customer base. Training them to be honest would be a start.
I love when get a chance to go into your store but at this time could not get their that is why I opted to order online.
Bad choice on my part.
Signed
Brenda R. Curtis
brendarcuXXXXX@gmail.com
I would like to say thank you to Home Depot on Preston Hwy in Louisville, Ky.My mother had a window air conditioner she purchased last year,she didn’t purchased the extra warranty.She only uses the air conditioner in the day time for in the night time it gives her a sore throat.She is in 70’s,so this week the air conditioner was only giving out air not cool air.I explained the situation to two of the employees and both of them said they would give her credit so she could get a new one.We brought back the air conditioner and explained this to the girl, we had no problem.We have been a long standing customer and we will continue to be one. Thank you for everything you do for your customers.Also, we purchased the extra warranty, to make sure she has several years of air conditioning.Brenda and Ray Barton
Hello I have a complaint about your Manhattan ks store start off I am a contractor that had a client order cannot from this store instead of menards and I went in to pick them up Monday after receiving a call Fri that they were ready and they were not ready and I waited around for 1hr to then be told a blind corner was damaged in shipping and never reordered???? So I then get informed it wouldn’t be in till next week but I already told them my client was here for 5 days from out of state its now been 2 hrs with no resolution presented I had to go to Menards and get them there but also drive to Lincoln nb to get the only blind corner around anywhere to be able to do this job I spent $189.00 more over there and lost full day of work $95.00 in gas 300 miles on my truck because no one ordered a new cabnit…best part the store manager cepis at 3:30 asked me if I could wait till next week to do the job and he would give me a $200 gift card but as I said before I only had 5 days to do this job but I did request the card to help off set my losses and he walked away!!! NO CARD this is not the first issue at this store but it is the first time I am truely mad and dissapointed my time is money when I say I’ll be there to get something it needs to be ready I should never have to wait for a long peoird of time 15-20 mins understand 1-2 he’s disrespectful to my client and me so I Dont know what needs to be done but there’s a lot of reasons I shop at menards thanks Brent aka the Onemanhandyman 785-844-3237 call me if you would like to have more input or offer me some comp for my losses on Monday due to there mistakes.
I have had an unbelievable experience with the Milwaukee store on Port Washington Rd. I have paid $2,700 dollars to put in a small kitchen floor and after 1 month it still has not happened. The store manager Andrew Ormond has been rude and does not seem to believe in customer service. I don’t believe anyone will really read this, so I will be writing a personal letter to both your CEO: Francis S. Blake and your COO, Matthew A. Carey. It might not help my situation, but they need to know that Home Depot employees at this particular store need customer service training. And, I highly suspect it is a problem enterprise wide. Remember, one unhappy customer tells many others, especially local T.V. personalities that highlight customers not treated correctly by hugh conglomerates like Home Depot.
Hi I’m a call I’m on a delivery person that here at Home Depot presently making a delivery I work for a trucking companie,I’m at rdc#5030 it 1400pm ,my compliant is a sat at gaurd shack for 20min before this young female come out to check me in,I ask her what took so long here reply was shes hot an I can back trk up an leave an I ask were is manager she reply he’s in building an she tells him the same thing it is 215pm fri 6/13/14 I was told by jbhut dcs that it doesn’t do any good to tell management it dont do any good pls look into this thx
Hi! I have been trying to join “The Home Depot Team” for a very long time by applying for every job opening that I am qualified for. I would love the opportunity to work for such a great company. The problem I’ve encountered though is no response! I am a very people oriented person with experience and a clean background. I also am very dependable,hardworking and energetic. Also I have a great attitude and generally happy. Please consider me for your next open position . I will not disappoint you! I live in Spring Hill, Florida and I do believe they have employment openings now. Sincerely,Carol Phillips
as a stock holder,, I am very unhappy about our stores in Texas, bowing to the nuts that support open carry… come on now, who need a ak47 to buy a bag of top soil?
I was insulted that Home Depot is having employees take classes about islam…Ya have bent over backwards to the muslim brotherhood and are turning your backs on Americans that are not involved with a culture that says -you either convert or die…I guess my next trip will be to Lowe’s…You have insulted many Americans and not just me…Ya will lose $$$$
Visited your Surprise Az store and when checking out showed my VA ID which shows Purple Heart. I always received a 10% discount until this day. Had a baskit full of items well over 100.00. Clerk said no discount because VA ID didn’t say Service Connected. I went to discuss with manager but was only able to speak with a young man who said he was a supervisor and it was policy not to allow a 10% discount to Military unless the card said Service Connected. I’m sure he never served a day and most likely didn’t know what a Purple Heart is nor did he really care. He said store policy says no. I left the store went to Lowes and purchased the same products. Clerk thanked me for my service and applied a 10% discount. I won’t be back at Home Depot. It’s unfortunate that The Home Depot only gives the discount to VA card holders that note Service Connected. They should be aware that not all veterans that were wounded accepted disability benefits. Some of us came home went back to school and went to work becoming productive citizens. Many, but certainly not all of the Vietnam Veterans had drug issues and used the war as an excuse to use the VA system for income rather than work. It seems The Home Depot would give these people a discount but refuse to give (10%) discount to Purple Heart Receipients who refused to use the VA system for income and have worked and provided for their families without assistance for many years. I hope other Veterans see my comments and visit Lowes where even the younger clerks say “THANK YOU FOR YOUR SERVICE”
I.have recently purchased a home in spartanburg, SC. I needed to get a fence put up in my front yard so my dog Could run from the front yard to the backyard my mom suggested calling Home Depot and having a professional do the job.well after several quotes I decided to sign a contract with Home Depot and have my fence installed for $2580. after waiting 6 weeks for it to be installed it finally was done 5 days after being up I get a certified letter from the city of Spartanburg saying the fence is illegal.I call the city of Spartanburg and at first the zoning official said there was no fence permit and also the fence with a foot too tall above city ordinance. after further discussion with Home Depot in Mayfield fence company they do have a permit in the city may have issued a permit and they were in the wrong.meanwhile now I’m in the middle as a consumer im going to get summons to court while the fence company in the city of Spartanburg find out who is right and who is wrong and I am caught in the middle paying the price.all I want is my fence to be legal And compensation for my grief and aggravation for this expensive ordeal.
I have been screwed royally this week. I have a freakin’ corporate card and I went to my version if Disneyland.
A). I purchased over $1,200.00 plus in lumber. I needed a 50 gallon hot water heater. The ass that sold this to me asked me: “Do you want to load this yourself”? I am a 54-year old woman. And I purchased over $300.00 + in the garden center. Let’s do the math shall we?
B). Delivery the next day…. And guess what??? I have water ~ understandably gushing
water and the duche bag Rotor Roter “manager” told me to “air it out” and it will be okay.
Guess what….My front garden is ruined, I have water that leaked ALL NIGHT ~ thus ruining all the baseboards and cabinet this piece of XXXXX was installed.
C). Now.. I have a mold issue, had to pay an additional $90.00 for the Rotor Roter idiot to come “fix it”.
D). Quess what??? After working all day sculpting MY HOME…. All I wanted was a nice hot soak in my Garden Tub. Guess how much HOT water received??? ANKLE DEEP!!!
E). And you know what? I’ve already contacted my aggressive California Lawyer, whom I’ve known since kindergarten and he is frothing at the mouth over this. AND I have photos of EVERYTHING!!!!!
F). Proficially…. F – You Valdosta Home Depot. Law suit pending, Corporate card heading to my shreder and my new version of Disneyland is Lowes.
i was in your store at col’s oh 100 grener rd/43228. a young man employee kevin tope lumber dept.done outstanding job today.he went out of his to help me with my purchase.very nice kind hearted and very hard working young man.I’am 55 yrs old and never had sales person like this,he went way beyond the call of duty and then some.all i can say is outstanding employee.you need more people like kevin tope.thank you kevin for all your help today. tom mcdonald lonerspXXXXX@gmail.com
VHR
The Valentin Home Repair________________________________ Angel L. Valentin____
XXXXX Warlick St. Jacksonville, NC 28540 Tel # 910-526-XXXXX Email. XXXXX@gmail.com
Date: May 2, 2014
To: whom it may concern
Dear: Company
I Angel Valentin have been trying to replace batteries and charger from Ridgid that were bought in Home Depot. I registered the tools when I bought them to be able to obtain the life time warranty. Some months later the batteries were not working. I brought them to the store here in Jacksonville NC and they were replaced. No one told me that the exchanged batteries needed to be register. I know that Ridgid tools have to be register so, I try to register them. I was not able to because I needed a receipt. I left it at that because I had already registered my tools and they were only exchanging the batteries. Not long ago the batteries stopped working. I proceeded to take them to Home Depot . Now they are telling me that they cannot exchange them because they were not registered. The charger is not working and they say that it is.
As a contractor I rely on my tools. That is why I purchase tools that have a good warranty. I don’t understand what is the problem. I don’t understand what the problem with Ridgid. I paid for my tools and I registered them to have warranty on them when needed. The exchange of the batteries was done at Home Depot so they should have a record of the exchange of the batteries.
I would like the problem solved as soon as possible. If the problem cannot be resolved please return my money so that I can purchase tools with a company that would honor the warranty.
Thank you for your time.
Sincerely,
Angel L. Valentin
CC; Home Depot, Consumers affair, BBB, Ridgit
I WAS, because I am no longer I will shop at Ace or another more caring Appliance store, a customer with home depot for over 20 years. I have had major remodeling done with home depot and when I need to return 1 item” a stovetop” they want to charge me 15 percent restocking fee, which amounted to over 60 bucks. It took me a year to save up for the new cooktop now you want to take 65 dollars from me. I even called home depot corporate office and they said there was nothing they can do. Oh well I know what I can do take my money elsewhere. And notify all my friends, coworkers, church members, gym members BEWARE OF HOMEDEPOT!!!!!!!
PLEASE HELP. I live in Western Maryland. There are no Home Depot stores in Alleghany or Garrett County.
There are Lowe’s stores and they seem to have no competition as they continue to provide a mediocre service.
Please put a store here in this area. XXXXberland, MD and Oakland, MD both have a lowes store. I WOULD MUCH RATHER PREFER A HOME DEPOT. I live in Barton, MD and you would benefit from this location.
Keyser, WV is another good spot where the growth is expanding rapidly with no home improvement stores.
help SOS
Estimado Ricardo Margarin Zaragopza, le envío un cordial saludo,; me hubiera gustado mucho contactarle pero desafortunadamente es imposible comunicarse a su teléfono 018181557000.
El motivo de molestar es que tengo un problema con el área común de colindancia entre su sucursal Miramontes ubicada en Miramontes No.2053 y el área común de los edificios del Fracc. Los Girasoles III. Su personal lo esta tomando como bodega y tenemos serios problemas porque trabajan toda la noche y ese pasillo se ocupa como área de recreación hacen demasiado ruido cortan madera en esa are y hoy por hoy están armando unas jaulas como gallineros para guardar no se que cosa.
Cabe mencionar que ya varios vecinos y una servidora hablamos varias veces con el gerente de la tienda Octavio Solís y con el gerente de Operaciones Omar Sagún y dicen que no saben como resolverlo que de hecho todas las tiendas están así y que no puede hacer nada, solo le recuerdo que esa área no les corresponde y no tienen porque usarla como bodega.
Realmente me tiene sorprendida que se violen los derechos de nuestra área común siendo que Uds., son muy cuidadosos con el respecto social el medio ambiente y los derechos humanos.
Nuestra colindancia no pertenece a una colonia popular, esta colindancia es con una unidad residencial y las personas que vivimos aquí la gran mayoría somos catedráticos de la UNAM y somos gente con preparación y pacifica.
Por lo que le pedimos esto se arregle de la mejor forma y no tengamos que acudir a estancias de tipo legal o reportarlo al Corporativo de Home Depot en Atlanta, lo único que le pedimos que nuestra área común no se tome como bodega del Home Depot y se respeten nuestros derechos a conciliar e sueño.
Creo que esto lo podemos arreglar como un respeto mutuo y no habrá necesidad de reportarlo al Corporativo en Atlanta o tomar alguna acción de tipo Legal.
Le agradezco su atención
Saludos cordiales,
Maru Dueña
I need to set up a meeting to present a new product
During a brief stop at the Daphne Alabama store yesterday,I witnessed an American disabled veteran (with no hands) directed to the self checkout by an assistant manager as she walked away,leaving the man alone with NO help.He was attempting to purchase a Ac filter.After seeing this I offered to assist and still had trouble checking out at the contractors area.The man dropped his receipt and I picked it up to file the Home Depot survey.
This is NOT the first time I have witnessed this type of conduct at this location as well as other location of Home Depot.As a construction coordinator for TV and film in areas of CMT,OWN,Life Time and other projects I am now calling for an international boycott of Home Depot by any and all US military veterans as well as any and all TV and film associates.The conduct of personnel at this store,is and has been in the past and present rude,demeaning,racists,and unAmerican for this is not the first time I have witnessed this type if activity.
It is obvious that Home Depot fails to act as they advertise in their so-called support of our troops. Especially one associate (Ron) This is shown on my Face Book page
Right on!! Good karma for you and deplorable misconduct for the employees.
To Home Depot CEO Mr. Frank Blake,
I am Property Manager for Sustainable Fellwood I, a 110 unit multi-family housing community which was built in 2009. The current property management company is Gateway Management, which manages around 80 properties, 70 of which they own outright. Majority owners of the property are Parallel Housing, which owns not only this property but other properties throughout Georgia and South Carolina. SunTrust Bank is also an equity partner, and handles all of our accounts.
I and my Regional Manager Tere Dykes attempted to open a corporate account yesterday afternoon at your Victory Dr. Savannah GA location. Other Gateway properties currently have corporate credit cards and have had no issues in establishing a corporate account. On the application I listed Gateway Management as the parent company. FYI – – the two ladies we dealt with at the service center were as helpful as they could possibly be. However, after they entered all information in, the application required them to contact your credit center. I spoke with someone named Frank; he told me I needed to be a personal guarantor for this corporate credit card. As I explained, I am an employee, and asked Frank that as an employee of Home Depot, would he want to be a personal guarantor if Home Depot didn’t pay a bill? Then he said that Gateway would need to be a personal guarantor; they also are employees of the owners and investors, so he said to switch the “parent company” information. The ladies at Home Depot changed this to Parallel Housing. Again, the application went to the call center. I spoke with Jessica, and tried to explain but she was “talking over me” and she said I needed to enter “parent company” information under Gateway. I told her we tried that the first time and it didn’t work, she said I need to list myself again. I asked for a supervisor, and was on hold for about five minutes. I again explained to this supervisor and she told me that while I had been talking she had run a credit report and that neither Gateway Management or Parallel Housing had enough credit to be a guarantor (!!!!!). I find that amazing, as I did not provide a tax ID number for either company, and that both companies are involved with multi-million dollar deals that include qualifying for federal tax credits for their properties. I asked her to e-mail me these results, and she said she could not send anything to me by e-mail, but she would provide me with the telephone numbers for Dun and Bradstreet and Experian, and maybe I could “clean up whatever was wrong” with these two companies’ credit reports.
I like Home Depot products and your local store employees. However, this lack of assistance and information from your credit center needs to be reported. I would like assistance in setting up this corporate account without this hassle and would hope not to experience this lack of assistance again.
If I don’t hear anything back from Home Depot by 3pm, Monday afternoon of March 24, I will take my business and apply for a corporate credit account with Lowe’s. I will also definitely contact Gateway and Parallel Housing to let them know that Home Depot says they don’t have enough credit. Housing Authority of Savannah also has a vested interest and I will also contact them at this time. Oh yes, and the Atlanta office of SunTrust Bank.
On Tuesday morning I will contact every vendor I have for this property, R PeaXXXX Construction, Bee Green Pest Control, ACJ Electric, Star Contracting, International Landscaping, and H2O Plumbing, to name a few, and inform them that our property will no longer pay for any services that utilize Home Depot products.
On Tuesday afternoon, I will contact every professional business owner I know, Realty Executives Coastal Empire, Livingood Appliances, 102 West, the Savannah Board of Realtors, Sandy’s By The Shore, and also the organizations I volunteer for, United Way, Union Mission, and JC Lewis Health Center, to name a few.
On Wednesday evening I will “pass the word” to the congregation of 1st Baptist Church here in Savannah.
On Thursday morning I post on Facebook.
You can tell that I am very upset at this lack of customer service and am eager to hear from you.
Michael E Walton
Property Manager
Sustainable Fellwood I/Gateway Management
1401 Fellwood Dr.
Savannah, GA 31415
office : 912.544.0190
fax : 912.544.0195
Maybe I should have moved from Los Angeles to Savannah
I Live in Ocala Fl. We need a Home Depot at the West end of 200. I pass two Lowes stores to come to your other store on 200 and I 75 area. We have several community’s that if you combine all the houses together it would be over 12,000+. Oak Run, On Top of the World, Spruce Creek, Del Webb Stone Creek, Marion Oaks and people from other areas that would come to the NEW HOME DEPOT store. I use Lowes as a last resort. Lowes is very busy at the west end of 200 but there service is BAD. HOME DEPOT will prosper a lot if you build a store close to Lowes.
I LOVE HOME DEPOT ! WE NEED YOU!
Thank you for your time.
Dan
Your policies at your Fayetteville store for phone orders is there an to quit it for antiquated for contractors trying to do business in phone sales I have been shopping with you for over 20 years and have never had a problem getting phone sales from customers until at the store in Fayetteville I use the phone order system quite a many of times at other stores and they cannot find me or want company in the system first taking much longer to get the materials to get the job done this is very confusing and very hard. Asthe a small business owner
I have been trying to order custom blinds for over a month from the Simi Valley Home Depot. It has been a nighmare. It took a week to get someone to call to make the appointment to come out and measure. I had to keep calling. Two weeks after they measured the measurements were still not in. Finally they had them and I was told my order was all ready to come in and sign. I went in and nothing had been done and they could not find my order. I was told to come back the next morning at 10 am and it would be all ready. We were leaving on vacation but left late to meet with the lady. We showed up to be told she was not in and would not be in until 1 pm and no body else could help us. We went back again the following week and now are being told we can not get the 20% off and only 15% off as the sale is over. I asked for the store manager and was transferred to a lady that did not appear to be the store manager. She asked me how much the sale was? Why would that matter? She did not come across as a store manage at all. This has been the most unprofessional, frustratig and disastrous experience I have ever had with Home Depot.
Recently things have been going downhill as an associate for The home depot. Managers have not been performing their jobs to the full extent, managers and supervisors are in all the latest gossip which is an integrity issue. Its been so bad I don’t even enjoy coming to work anymore and that’s sad because I really used to enjoy my job and admire this company. SOMEBODY PLEASE HELP! Store #3620 Durham, NC
February 19, 2014
To whom it may concern:
My name is Peter and I’ve been shopping at home depot for over 30 years. I was even part of the electrical construction of one of your stores in long island New York. I moved to Arizona in 2000 and purchased a home in 2001. I live five minutes from store # 464 and was glad that I live so close to home depot because I do all repairs and improvements on the home. I just have to say every time I was going into this store I got no help from the employees. If I went there in the evenings and it didn’t matter what day of the week it was because no employees could be found. The employees are not even knowledgeable about the products that are being sold. If there were employees two or three would be standing around together and not even asking myself or any other customers if they needed help with anything. I believe retraining on public relations should be top priority. I will never shop at Home Depot do you me hear corporate. Corporate doesn’t care anyway as long as they get a nice large salary and the employees and probably under paid. I will travel further just to give Lowes my business.
Signed
Never stop improving
I’d like to bring to your attention what’s been going on in the Durham Home Depot store #3620. I’ve been working here on the freight team for almost a year. Everything has been going great until we recently received a new store manager. I like working for such a great company and will continue to work here but lately things have not been the same. Every other week hours change mean while when I first got hired I was getting almost forty hours a week to where now I’m getting fourteen to nineteen hours. Also I’ve never had any complaints from any mod’s or dh’s until recently. I come into work and work hard and I continuously get nothing but negative comments, smart remarks, or threats of termination. I’ve been accused of stealing time twice which is irregular. Is it not acceptable to go to the break room for a drink, or go to the restroom as you please without being said as stealing time? This place is slowly turning into a prison where now we basically need permission to get a drink of water or use the restroom without getting a write up. Also I feel like im being stalked at work by these managers. I understand there job completely but there’s a difference from doing your and making someone else’s job harder.
I received your email stating my application will expire in 5 and to go to web site at the
bottom to state I was still interested. I am not able to bring the web page up. Please email me with another site and instructions on getting into it. If unable to another site
please help me so that I may obtain employment with Home Depot.
Thank you
Charles Lilore
I went to know how can your company return my check on a project canceled and a month later process a $1000.00 payment on my bank account without my permission.
I’D LIKE TO BRING TO ATTENTION, I DID NOT DECIDE NOT TO WORK HERE, I ACTUALLY WAS UNDER THE IMPRESSION I WAS GOING TO. ASKED BY RAMONA IF I WAS STILL LOOKING FOR WORK ETC. AND I SAID YES!! I’VE WAITED FOR WORD ABOUT THIS FOR A WEEK AND A HALF SO THANKS FOR WASTING MY TIME. BUT I WAS LOOKING FORWARD TO JOINING HOME DEPOT .
From: Enterprise@trm.brassring.com
To: jo_be10@msn.com
CC:
Subject: Thank you for your time
Date: Tue, 12 Nov 2013 10:51:09 -0500
Please do not reply to this e-mail.
Dear Joanne:
Thank you for taking the time to go through our recruitment process. While you decided that this was not the right time for you to join us, we hope that you will keep the Home Depot Canada in mind for future opportunities.
We invite you to go to http://www.homedepot.com/jobs to sign up for automatic notifications for our upcoming opportunities, which may be of interest to you. Your participation is completely optional, but we hope that you will keep in touch with us and learn more about the exciting opportunities at The Home Depot Canada. In addition we will keep your applicant profile on our data base and reach out to you if we find a position that matches your background and interests.
Best of luck in your job search!
The Home Depot Canada Recruitment Team