Holiday Inn was founded in 1952 in Memphis, Tennessee, by Kemmons Wilson, after a trip to Washington, D.C., resulted in numerous disappointments regarding hotels he encountered on the road. Wilson became partners with friend Wallace Johnson and the pair decided to build hotels all around the Memphis area. The original corporate office was in a converted shed behind Johnson’s home.
The company grew to become one of the largest and most recognized names in American hotels. Today, a subsidiary of Intercontinental Hotels Group, the company has more than 2.650 hotels across the US. Most locations are owned by franchises and are known under numerous, but similar, names, such as Holiday Inn Hotels and Suites, Holiday Inn SunSpree Resorts, and Holiday Inn Express.
The company announced in 2008 that it would launch a timeshare program called Holiday Inn Club Vacations.
Due to the coronavirus crisis of 2020, many hotels are being forced to close or be sold, especially in the San Antonio, Texas area.
Headquarters for the US hotels are found in Atlanta, Georgia.
Holiday Inn was founded in 1952 in Memphis, Tennessee, by Kemmons Wilson, after a trip to Washington, D.C., resulted in numerous disappointments regarding hotels he encountered on the road. Wilson became partners with friend Wallace Johnson and the pair decided to build hotels all around the Memphis area. The original corporate office was in a converted shed behind Johnson’s home.
History
The company grew to become one of the largest and most recognized names in American hotels. Today, a subsidiary of Intercontinental Hotels Group, the company has more than 2.650 hotels across the US. Most locations are owned by franchises and are known under numerous, but similar, names, such as Holiday Inn Hotels and Suites, Holiday Inn SunSpree Resorts, and Holiday Inn Express.
The company announced in 2008 that it would launch a timeshare program called Holiday Inn Club Vacations.
Due to the coronavirus crisis of 2020, many hotels are being forced to close or be sold, especially in the San Antonio, Texas area.
Headquarters for the US hotels are found in Atlanta, Georgia.
Me and my wife went to the Holiday inn Express suite and was told that we needed to pay $209.00 so we paid it and was told as well that whenever quote whenever we were ready to check out if you wanted to pay cash to check out that will be fine so the next morning me and my wife goes out to have breakfast will only take $100 with us I put $5,000 maybe $3,000 I can’t remember what it was in the safe along with my credit cards couple of the little things that I had on me during and most important of all this thing that I have called the life vest by zoll now I don’t know if you guys ever heard of the life vest but couple weeks ago I was in the hospital UC Davis and Sacramento California and I had a heart attack and I died they brought me back with electric shock you know when they say clear and they shocked you like in the movies yeah just like that so they put me on the life vest which is equipment that needs to be plugged into electricity with Wi-Fi and this other thing that charges my batteries I need to have these batteries charged all the time so when we get back to the hotel we ask them that our key wasn’t working they didn’t say nothing to us about the key not working they waited till we went to the room and then came back down now this is life vest that I have on it’s a life-threatening device that if dies it threatens my life you know I could die but when I got back to the front office they said that we owe them $424 plus taxes came out to $467.93 but they will not let me in the room to get the money to pay for it not even if I told him that I had to live vest on I was on the last bar it’s really important that I got my equipment or got to my money in the safe to pay them they are taking no excuses for me I said take somebody up there with me to get in my room they said no you need to pay 400 and $42 or you’re not getting back in that room but with taxes and everything came out to $467.93 now even if I’m telling them that I have this life vest on that is threatening to my life that I might die if it dies on me they will not budge to let me in that room luckily my wife had like $400 in her cash and she end up paying for the room but she didn’t even have to do that she paid him the 467 that they asked for to let us back in the room so we get back in the room I’m already upset I’m not supposed to get upset my heart’s only working at 20%, I got heart congestive failure it runs in my family a normal hard works at 60 maybe 70% I believe mine’s working at 20%. So I’m not supposed to get mad or get my blood pressure up or anything like that because I could just drop dead so I try not to do that at all never anymore because I already died once I don’t want to die again cuz you never know maybe again would not have on me a second chance to come back which Holiday inn Express suite and other Dorado hills didn’t care much about that so my wife go pick up my son and I decided to go next door and get something to eat because next door’s place called The brickyard the restaurant I come down I forget my wallet so I go to front desk and I’ll tell him hey I forgot my wallet and my key in the room could you please make me another key they tell me no that he’s not making me a key because I didn’t pay my bill I totally young man what are you talking about homie I paid my bill why are you not letting me back in my room he goes no I don’t believe you you didn’t pay your bill because I can see it right here in the computer that says that your bill wasn’t paying I said brother if you don’t give me my Keyshia that room in about 5 seconds I’m going to pull your ass over this counter and it’s going to be all bad home boy now I’m losing my temper now I’m getting upset again for the second time at the Holiday inn Express as I’m arguing with him I told him that he had 5 seconds to call his manager or is going to be a big ass problem on the Yankees ass over the counter I took off my hat I took off my sweater I put my device on the side and I told him five four three two when I got to two he decided to speed dial the manager which told him that she made a mistake and then I have pay my bill and he laughed at me and thought it was funny and gave me a key now this is two times that they had did something and made a mistake doing it first she wouldn’t let me in my room because it was a bill due which I understand that but it was never told to us that it will not carry over and I could just pay cash the gentleman that rent us the room didn’t explain much to us and the dude was working there that night she made a mistake she thought it was funny he thought it was funny I didn’t think it was funny at all so the next morning we decided we’re just going to leave after we pay 400 some dollars it was like maybe afternoon or something like that no other than your afternoon my mistake it was before 12:00 because we wanted to make sure we get our deposit would you took almost 3 or 4 days to get but she thought that it’s all good and okay she’s smiling and trying to laugh and giggling I’m serious as act because I’m already upset she said she talked to the dude and it won’t happen again so my life to them is worth talking to the dude and it’s not going to happen again I could have died the first time she wouldn’t let me in the room to get to my equipment or my money to pay for the room unless my wife paid they say they don’t take cash they still took 467.93 cash with no problem then I go out and leave the key try to get another key and he tells me that I didn’t pay for the room that I’m lying that he knows that I didn’t pay I tell him I did to call he says I don’t have to call him looking at it on the computer screen and it shows you you didn’t pay so I’m not giving you a key and that’s when I got crazy with him and that’s when he made the speed dial call and found out that he was in the wrong that was my experience at the Holiday Express inn suite and this is in El Dorado hills 4360 town center bivd once again El Dorado hills California 95762 thank you for you guys looking into this do you know what’s going on and how does people treat people I’m a Puerto Rican Latino I got a few tattoos teardrop but that’s just expressions of what I want to tap myself with I’ve been to prison things happen I paid my dentist society but I will stereotype Big Time embarrass the front a bunch of customers not once but twice they put my life in jeopardy not once but twice and I think that I was just way uncalled for disrespectful and unprofessional thank you very much God bless
I work for a corporation. I’ve been waiting for a refund & receipts for 3 weeks now. I call daily & get excuse after excuse. My company is owed almost $1600. Customer service keeps telling me to call the hotel. I’ve been calling the hotel & am getting NO WHERE. The customer service person told me to dispute it with my credit card company. Why would I do that? So Holiday can keep my money? Clearly you can’t contact a corporate person for assistance.
call the corporate office number in our listing
I’m having the exact same issue. I keep getting told to contact the hotel. I need a refund for not staying in a room that has roaches and I shouldn’t be made to pay that fee.
I have stayed at Holiday Inn’s many times on the east coast and have always had great service. I was currently at a Lions Convention for the State of Maine and had a vandalism incident on Saturday March 29,2023, While parked in The Holiday Inn By the Bay, Portland Maine parking area, my car’s drivers side mirror was broken off. I noticed it on Sunday morning March 30,2023 and immediately talked to the front desk. They told me that there were no camera’s in that area. They told me that they were only responsible for the garage under the hotel. I asked why I had to use my room key to enter and exit that lot/garage? They had no answer for me and said they couldn’t do anything for me!! They never offered anything. And I paid $10 a day (2 days) for parking in that garage. I am a reward member to IHG and can honestly say that I am very disappointed in the way that the front desk staff just walked away when I tried asking questions. I just thought that I would email the corporate office and let them know that I was totally not happy with the treatment I got on March 30, 2023 when my car was obviously vandalized in THEIR parking place.
I would appreciate some sort of response from the Holiday Inn’s corporate office and I obviously would hope that there would be some sort of clarification to patrons of the Holiday Inn By the Bay in Portland ME as to what kind of security can be expected from parking on their property when paying for it.
Thank You
Cindi LaHaye
XX Morse St Freeport ME
207-798-XXXX
So far this year I’ve booked 3 times with no issues until my last stay Feb 10-13 in Bethlehem pa. Sunday morning after returning from breakfast house keeping was cleaning the room which was no problem so me and my family waited outside the room until she was done. After she was done we went in and the bedding was not changed. So I took everything off one of the beds my kids was sleeping on (daughter had accident Saturday night) and walked everything down the hall to the house keeping lady . She came back and and put new items on the bed and asked if we needed another pillow. I told her no because one the pillows not that comfortable and it’s too many on the bed. She said ok and left. Sunday night ( Super Bowl night) I went down stairs to the front desk for a blanket because the kids was cold. After leaving Monday I check my bank account and was charged over $200. I called to figure out why and we was accused of stealing a cover and pillow ! I’ve been calling for 3 days trying to get this straightened out because we most Certainly DID NOT STEAL A PILLOW AND COVER ! I’ve been calling since Monday and Today which is Wednesday I called and they said they can give me half refund back because they found the missing cover but the pillow still missing. I’ve been asking to speak to the manager and keep being told he’s going to give me a call back. Since we’ve been booking at this hotel they NEVER have extra items such as pillows and covers and once a black family start coming we get accused of stealing because they have a cover and pillow shortage ! Unbelievable . I will NEVER book with this establishment again
August 25, 2022
CASE # 10463795974
I am writing to complain about the incredibly terrible service I’ve received at the Holiday Inn Express Brooklyn on Schermerhorn Street. I booked a reservation for August 7-10th. On July 28, 2022, I received an email that informed me that a cheaper rate had been found for me and that my reservation was being “reconfirmed” at this new rate. I later needed to cancel the reservation, which I did online on August 1st. However, on August 7th 2022, I saw a charge on my credit card and called the hotel that evening to reconfirm that they had received my cancellation. I spoke to a woman who asked me for my first and last name, which she used to search for my reservation. She told me she saw that I had cancelled my reservation and I told her I saw a charge f or $183.37 on my card. She said, “No, everything is good. You’re good. Everything is cancelled.” She did not say she saw two reservations for me and she did not ask me for my confirmation number. If I had two reservations open she should have been able to see both of them when she searched with my name.
Three days later the charge was still on my card and I called the hotel’s front desk again. A man answered and I told him I wanted to double-check on my cancellation. He asked me to hold and he placed the phone down on the counter and I heard all of the background noise but he did not return to the phone and he never asked me for any of my information. I hung up and called IHG’s customer care number. I spoke with a woman named Joy. She put me on hold and tried to call and speak to someone at the hotel’s front desk but no one answered her. She said she left a message and sent them an email. Then she took my info and opened a case for me and said someone would contact me in 48 hours. No one did so I called again and spoke to Chylle, who reviewed my case and someone would contact me in 48 hours. No one did. I called back and spoke to Mark who told me that the hotel had added a note that said I was charged because I didn’t call until August 10th and that when I called I only gave them one confirmation number. I explained to him that wasn’t true, that I had cancelled online on August 1st, and then called on August 7th to double-check that they’d gotten it, and then called again on August 10th but at no time had anyone asked me for a confirmation number, just my first and last name. Mark added notes to my file and said someone would get back to me in 48 hours. No one did. I called on Thursday August 18th and spoke to a woman named Ivy who kept me on hold for 25 minutes while she reviewed my case. Then she hung up on me or dropped my call. She did not call me back. I called back again on August 18th and spoke to someone named Asherry or Masherry who asked me for more details and said she was escalating my case to corporate and someone would get back to me in 48 hours. No one did. I called today, a week later, August 25th and spoke to a woman named Rez or Riz who kept me on hold for quite a while and then told me the hotel had added a note on August 18th but could not explain to me why no one had gotten back to me in the past seven days to let me know the hotel’s decision. I told her the hotel’s information was incorrect and she said IHG would be supporting the hotel’s decision. She also said that the notes said I had not verified that I spoke to someone on August 7th. I did not get the woman’s name, but I can certainly verify that I spoke with someone as I have a cell phone and a cell phone bill that will show that I called the hotel on that day and will show the time stamp and length of time I was on the call. This erroneous charge needs to be removed from my credit card and I will keep contacting people and fighting until it is. During today’s 40 minute phone call with Rez/Riz I asked for corporate’s number so I could follow up myself and all of a sudden the phone went silent and I got no answer and my call was dropped.
Checked in to the Holiday Inn Express & Suites DFW Airport Grapevine TX at 12am on 6/19/22 and Jennifer put us in a room that was already occupied. She had a bad attitude from the start and once we told her that she put us in an occupied room she kept denying it and got extremely rude with us and threatened to just cancel our stay—even though it was her mistake. Had the door not been locked from the inside we would have walked in on people sleeping and could have gotten shot or seriously hurt. The incompetence and lack of professionalism from Jennifer ruined our stay and we will never be back.
I recently visited at the Holiday Inn Express in Summit Township, Erie Pa near Splash Lagoon. I went to use the ladies restroom in the lobby area. I walked in and immediately slipped and fell, hitting my head on the door handle. There was no warning or wet floor sign anywhere! When we went to the desk to let them know, the young lady working indicated that there was no manager on duty and I would have to wait until the following day to talk to someone. She briefly filled out an incident report. While waiting for all of this, there was still no sign of house keeping and no wet floor sign put in place. I received medical treatment for my head / neck injury. The next day I had an opportunity to speak to the general manager by phone, who acknowledged that the employee forgot to put up the wet floor sign because he didn’t have one on his cart. There was no cart nearby and no employees returned within the 10-15 minutes we were in the lobby after the fall. I will never return to another IHG and be at risk for injury.
Absolutely an awful experience! We made reservations for April 29 -April 30. We had planned to celebrate our daughters birthday at Knotts Berry farm and this place was close and seemed to be a great place. Unfortunately my husband became sick with Covid. I called the hotel Holiday Inn Buena Park to cancel reservation on the 27 and was told they could not since it was done through a 3rd party. I called the following day and was told the same thing, I had already called the 3rd party which was through T-mobile travel just to be emailed 3 days later stating the hotel denied our request. I cannot understand how the hotel cannot agree to changing reservation. I’m just so upset over this whole situation. It’s just a bunch of red tape BS which doesn’t make sense. I am a nurse at Kaiser and would never put others health at risk. I thought I was doing the right thing just to be told the hotel disagree to changing reservations. We had 8 people going to this hotel and the other party was able to change their reservation which they also made through T-mobile travel without the anguish we have been going through. One more thing I completely disagree with is your hotel staff asking the party whom we were traveling with for results of his Covid-19 results. This is HIPPA, a violation. My husband is willing to send his results in which is totally against my beliefs. I would appreciate your response to this matter.
Infuriating the price of Holiday Inn on Evan’s Street in Elkhorn, NE. Ball tournaments in Omaha so was told not honoring Veterans discount! What is that?
Recent stay at Holiday Inn National (Washington, DC – Crystal City). (April 14 – April 16th)
Event Date: April 16, 2022, between 3:45 AM and 4:00 AM.
The night auditor was not anywhere to be found, nor was hotel security.
There was a fire outside the front door starting to blaze. Eventually, the night auditor arrives with a GARBAGE CAN filled with about 1/4 of ice to throw on the fire. ICE!!! I asked him where was the FIRE EXTINGUISHER. Which should have been his FIRST defense. Then, the night security runs around the building into the front door to the elevator to go get something (maybe a fire extinguisher yet I never saw one). However, the night auditor looked at me dumbfounded when I asked him for the fire extinguisher.
As a night auditor responsible for hundreds of lives in the hotel, he was responsible for the safety of the visitors yet he was not aware of safety procedures. This was early morning about 3:45 AM. This is a MAJOR compliance issue!!
When I returned downstairs with my luggage, the lobby was filled with black smoke which set off my asthma leading me to take my inhaler. Yet, when I called it in, the customer service representative said, “thank you for reporting it, I will give you 4000 points.” REALLY!!! So now, I am insulted that my life is worth 4000 points.
If the fire has caused any additional damage or fatalities had it spread, the lives of the visitors are worth 4000 points!!!
Problem 2: The hotel does not have adequate parking. I paid $25 for parking but had to return my rental car because there was no parking available.
Problem 3: This is not the cleanest hotel or up-to-date hotel. What hotel does not have USB plugs in it in 2022?
I have been a member of IHG since 2005 and this is the WORST hotel and customer service I have ever received.
There are many options with other brands in the area which I will use in the future.
READ THIS IMMEDIATELY!!
Toledo Volleyball Club reserved Holiday Inn Express & Suites Camp Creek for the Big South Volleyball Tournament. We made arrangements and flew in from Ohio. I was traveling with my daughters who are 9 and 13. Our flight came in last Wednesday night and I booked that night on my own.
I arrived at the airport and called the hotel for a shuttle. There was no answer and went to a personal cell phone both times. There was supposed to be free shuttle service. I had to pay another driver $30 to take us to the hotel because nobody was answering the front desk telephone.
We arrived and nobody was at the front desk for 10 minutes. I realized my booking was made for a night the following week and asked to switch my reservation to that night or refund me since it was well within the cancellation period. The front desk lady refused to do this and made me pay again for that night.
1st room: There was 1 elevator working that reeked of weed. We went to our room on the 2nd floor and our shoes slid on a very greasy floor when we stepped into the room. The bath tub had body hair in it. My daughter sat in crumbs on the bed. The floor did not appear to be swept or vacuumed. We went down to change rooms.
2nd room: Freezing! So cold that I know something was not right. I checked the wall thermostat that was broken so checked the unit by the window. The lights were flickering on and off and it was not adjustable. That led me to see the black mold that was growing all around the window and dirty floor. My 13 year old is very allergic to black mold. The bath tub drain contained the plastic cover to a razor that the previous guest had left behind.
3rd room: The front desk clerk was irritated and led my to what she said was their last available room while she walked in her fuzzy socks without shoes. It smelled of cat litter. The floors were greasy, unswept and not vacuumed. There were pieces of trash and crumbs left behind. Pieces of toilet paper were found on the bed. The bathroom toilet had pubic hair from the last guest. The smoke detector was missing andand had been removed from the wall. The lady said at this point it’s 2am and I don’t really care.
I told her I wanted a refund because this was not safe or healthy for me and my children. She said she could not issue the refund and there was no manager until the next day. She said she did not know when he would be in but would ask him. Since she was keeping my money I told her we’d stay in the lobby for a few hours and she said no we’d have to leave. In order to avoid being homeless and risking extra hotel charges. I had already been charged twice. We stayed and kept on our clothes and barely slept. I was up after 3am emailing the manager. I never got a response so I waited until morning to speak with him. When I approached the counter to another worker and a man who I’m certain was the manager, he walked away as soon as I asked for him. The worker went back and checked with him only to tell me he was on a conference call and not available. I checked back several times and she took my name and number. The manager avoided me and they never contacted me.
I inquired about our block of rooms on the 4th floor and was told I was no longer in the block of rooms. They had removed my name. I called and checked in with our club rep and she assured I was on the block. The worker said no and she could not guarantee a clean room nor a room up on the 4th with our team. She said I would have to wait and see even though other families had already checked in and were given their rooms. I dealt with this all morning a Thursday and they ended up charging me again by the time I left around noon!
I told them before I left that I would be contacting the police, health department and corporate. When I checked my bank account, I had over $800 charged by the hotel!
I called our club and spoke with the other families who had reservations in the block. Based on my experience and pictures I took, they immediately called to cancel their reservation. The same front desk staff immediately canceled and granted their request without question or penalty of any kind. Yet I had accrued $800 in charges in less than 9 hours with a refusal to cancel at reservation made for the next week!
I should not have been changed at all, much less $800 when I was trying to get a refund and leave. The manager avoided me and hid from me, never responded. I called the next day about the charges and they said we know who you are and have your information, we are working on it and hung up.
As of Tuesday, April 19th. I am still being charged $500. I have called my bank to dispute all the charges and will continue to until all of my money is refunded. They are investigating. I am meeting with an attorney, calling corporate and the health department as well.
Hi xxxxxxxx
Good news! Holiday Inn Express & Suites Augusta West – Ft Gordon Area, an IHG Hotel confirmed the refund for your reservation 2677037674.
Applying cancellation fee
US$ 123.17 (waived)
Cancellation was made at
2022-03-13 03:31:16
It should appear in your statement in 15 business days, depending on your bank or card provider. If you don’t receive the refund after 15 days, contact the property for more info.
I am here to assist you the best way possible and I understand how the scenario would have been different if this has been avoided.
Please accept our sincere apologies for what this situation may have caused and thank you for bringing this to our attention. We can imagine how it felt when you were stuck at Georgia and your money was held by Booking.com and Holiday Inn.
We wish we could have done better. We truly apologize that your case was mishandled as it wasn’t the resolutions that you were expecting.
We hope that everything is fine with you now and looking forward for your future Reservations at Booking c.om.
This is a great opportunity for us to improve, for you as our Loyal Guest, We do not want you to experience again in your future Reservations.
Stay safe.
Whenever you need us, we’re always here. Please do not hesitate to contact us If you have any further clarifications, queries or assistance that you may need.
Sincerely,
Jasmine Gay N.
Booking.com Customer Service Team
Why am i being charged for this? I didnt cancel the room i sat there begging at 10 pm for them to honor my reservation. I want every dime of my money back or im going to contact my consumer law attorney. I was treated unfairly and left out in the rain. Booking.com and the hotel did not accommodate me and my spouse They took my money and promised to call back I kept going back into the queue over and over while someone in a call center overseas kept saying they were going to call back even though we were stuck out in the weather. No one called I had to go to sleep in no one accommodated us we had to go find our own room even though booking and Holiday Inn help my money and I still do not have it today as of 317 2022 at 7:43 PM got an email saying that they were going to release my money though and charge me so the $153.17 I would not receive back even though I stayed in that one day they’re going to give me $123 back and charged me a convenience fee while I was so gravely inconvenienced the nerve.
Now i have to let the hotel take money from me because they did me of a favor of releasing my money they have held from me.
I have all of my documentation and proof of calls. This is absolutely absurd and completely unacceptable.
I was also promised that they would pay for the hotel where I accrued charges for their mistake of double booking but that has not happened either.
My family had a Covid exposure and our 1 year old was hospitalized. I was told that I was still going to be charged for canceling.
The worst stay ever at a hotel Holiday inn Superdome New Orleans. We arrived on 02/15/22 at the room only to have some of the sheets and covers in one of the beds had kinda a yellow discoloration, which I immediately informed the front desk. We went out and retuned to our hotel at night and the sheets still haven’t been changed. The next morning on 02/16 I saw a maid and I myself gave them the sheets, cover, and bed cover. I told her to please bring replacements. On 02/17 I still had no bed cover, no sheets and no pillow cover. Finally on 02/18/21 I called the manager and told them I had no sheets, no cover and no pillow case cover and also that I had found cockroaches in the bathroom which i took a video of. They gave me the sheets, and they gave me pillow covers. Also the shower drain wasn’t draining properly which they only fixed towards the end of our stay. Towards my stay the maids have been coming to clean the room at around 8-9am while we are sleeping we told them every day that we will be leaving around 12pm you can come back and clean the room. They only came to clean the room once and they didn’t even notice we had no sheets, covers in the other bed. We did get towels from the maids when we asked them outside the hall. The problem with the shower not draining on 02/18/22 and nothing was done about it until 02/20 two days before we left. The bed sheets and covers came around 02/17/2022 and the cockroaches issue not sure what they did but I didn’t see them after 02/18/22. I have video of all of this
On August 26 we stayed for one night at the Holiday Inn Express Hollywood at 1921 Highland Ave in Los Angeles to attend a performance at the Hollywood Bowl. We drove from our home in Rancho Mirage, CA to the hotel in lieu of staying at our usual hotel down the street The Loews Hollywood Hotel. We arrived at 2:10 PM. We were told by a front desk clerk that even though we were IHS members and had driven for 3 hours to get there we could NOT check-in until 3 PM.
We were forced to sit in the entrance in 2 tiny dirty chairs where there was no air conditioning just a few feet from the steps leading into the entrance where there were 2 homeless people lounging on the side walk. The lobby had no furniture as it had all been removed. Only the security guard on duty had a chair to sit in. We had to pay for our room in total BEFORE a room or any services were provided to us. One half of the property parking garage was being painted. The front desk clerk was very bossy and didn’t appear to care that my 80 year old husband needed our accommodation so he could avoid using a public restroom. The hotel web site stated clearly that the full morning breakfast was back and would be served to us in the morning. The front desk clerk told us they would only provide a “grab and go” bag of assorted breakfast foods. We were given 2 servings of yogurt, a peach cup and a chocolate roll in a celophane wrapper. It was so disgusting and horrible we threw it away and left the hotel. WE WILL NEVER STAY IN THIS DUMP AGAIN AND WE ARE TELLING AS MANY PEOPLE AS WE CAN IN GREAT DETAIL ABOUT OUR HORRIBLE EXPERIENCE THERE WHICH ENDED UP COSTING US $290.00 FOR ONE NIGHT AND $35.00 FOR PARKING. THIS DUMP SHOULD FIRE THE BOSSY FRONT DESK CLERK WHO WAS UNPROFESSIONAL,CONDESCENDING AND DISRESPECTFUL TO ME AND MY HUSBAND. MR. BARR AND MR. CESCAU SHOULD BE FIRED BY THE BOARD OF DIRECTORS IMMEDIATELY.
I totally agree I have had 2 experiences the only 2 experiences I’ve had with 2 different holiday suites ends ends and the 1st one I booked through the booking.com and when I got there there was no such thing I didn’t have the room that I was supposed to have the people were rude and I told the manager so and I left and I said I was going to call corporate and I went back And she said she would not give me a room she said that I would never Stay at another Holiday Inn again and I’ll because I was talking loud because I’m deaf Very unprofessional not only did I not get my booking fulfilled I was treated like a pizza crap and that’s the 1st experience the 2nd one I got the room and it wasn’t the room that I was supposed to have 1st of all and then in the morning they barged into my room without notification and then accuse me of smoking in there and there which I was not some so I will never stay at another holiday and myself
See you’re also full of it I just tried to leave a comment you let me write this whole scenario out and then you’re giving me excuses on why it can’t be sent you guys are scammers I will never stay at another Holiday Inn and like that person I will tell everybody I can think of never to go to you’re to go to your rotten unprofessional channel mean Is scamming hotels
Fri, Aug 20, I was checked into a room that had not yet been cleaned. There was trash and wet towels laying on the carpet. I had to go back down to the front desk to inform them of the situation and get a new room.
Later, several individuals entered my reassigned room by unlocking it with a key. Year’s worth of work/info on my devices could’ve easily been stolen had I not been present. I was out walking only 10 minutes earlier and just so happend to be in. When the other guests walked into my room, I was COMPLETELY NAKED- Yes, I am serious. I stayed at this hotel because I foolishly placed trust in the security. I’ve been completely embarrassed and I’m still mortified. How would your staff members feel if they were subjected to exposing themselves fully nude to guests?
The employee behind the counter at the time offered me half off of my first day. I didn’t care for those terms, so I tried calling customer care TWICE yesterday (stayed on hold on the line for 30 min. each time) and AGAIN today, Sat, Aug 21, and still no one took the call after 30 minutes on hold. This is completely ridiculous and unsatisfactory. The reason I was checking out at 5:30PM today, rather until the next day, Sunday, was to get a much needed, solid sleep before my 9PM flight this evening, which is merely the beginning of my very long travel plan. The fire alarm sounded for several minutes, and I understand if there’s an emergency and guests need to be kept safe. I woke up and exited the building as soon as possible until all of whatever situation transpired seemed to be over. However, I was awoken to the sound of the alarms going off AGAIN an hour later. And this time, it lasted longer. I simply packed my bags and left the building way ahead of my schedule. I was disappointed, upset, extremely uncomfortable, and flat-out did not want to be there any longer.
This entire stay has been a disaster and completely unacceptable. Please, how is Customer Care prepared to make this right?
Holiday Inn Express & Suites Chicago O’Hare Airport
ROOM# 104
I just stayed at Holiday Inn Ocean City Maryland and found a full grown bed bug in my suitcase when I returned home. I called and the woman who answered took my information and asked if I wanted to call the manager DJ back the next day or have him call me. I asked that he returned my call as I work in Customer Service as well and understand how busy one can be. Well four days later I have not heard back from DJ. I sent the pictures of the bed bug and the bites on my shoulder/back as the woman requested and sent follow up emails. Still no word back. I have called many times and left many messages with no call back. Meanwhile I have had to throw away our belongings because I am petrified and feeling absolutely disgusted. I stay at Holiday Inn most trips because I trusted the name. Holiday Inn should be ashamed of the conditions in this hotel and even more ashamed of the way DJ isn’t providing the Customer Service I deserve. Aside from the bed bugs the room was saturated along with the hallway carpet. My room smelled like an old musty mildewed basement and there was mold growing on the curtains. I had to wear my shoes the entire time in the room. After having housekeeping spray the room with some sort of cleaning product. I believe spic n span, I resorted to spraying my perfume every time we entered the room.
On 8-5-21, my husband and I stayed at Holiday Inn, Marquette, MI, and told desk person we wanted to pay cash for room. Desk person said they still had to have credit card in case there were any incidentals. We gave credit card and next morning paid cash when checking out. We were told even though we paid cash, charge would stay on card until they determine if there were any incidentals, which there was none, so receipt they provided did not indicate cash. A week later, charge is still on our card. I called hotel to dispute that we had already paid cash, which they denied. We will no longer do business with holiday inn and I’ll tell everyone I know what a dishonest operation they run.
My name is Marquitta Adams, on July 30, 2021 my husband got three rooms under his name and thru priceline and we had issue with one of the rooms(217). My niece had spiders on her pillows on the first day. On the second day my nephew who was in room 217 woke up to a bug in the bed which bite him. I asked the at the front desk to have housekeeper come and clean all three rooms again and that they would inform the manager. I was told that someone would come after we left to attend a wedding. Once we return back to the rooms only one was clean. i went to the front desk and complained. Again I was told that someone would come and reclean the rooms would informed the manager. On the day of checkout my nephew saw a roach crawling down the chair. I have pictures and videos of the bites and roach crawling. My husband does not belongs to the reward club. I am apart of the award program. My rewards #865964649. The confirmations for the rooms 415262566, 415262570, 415262562. I would appreciate if someone could contact me at 804-909-XXXX
We went to the Holiday Inn Express & Suites Augusta West-Ft Gordon Area on July 27,2021. We requested a handicapped room with a king sized bed and walk in shower. The clerk said no problem. They had one available on the first floor. She gave us the key. We went to the room & used the key and started to open the door. A man screamed at my husband from inside the room. He came out of the room and told my husband to stay out of his room. My husband told the man that they gave us the key and it was not our fault. My husband & I were shocked and I went to tell the clerk. She just said sorry she would give us another room. It ended up being on the third floor. It had 2 queen beds instead of king. It had a regular tub which he couldn’t use. They also told us hot breakfast and we were given 2 small flat eggs, 1 turkey sausage and a biscuit. They were not hot. How can a clerk give someone a room that was occupied and lie about breakfast being hot. I told her I was glad my husband was not shot and she said people were not not allowed to carry guns in the motel. That doesn’t mean someone does not have a gun. You need to train your employees better.
Checked in to the Holiday Inn Express 9856 Federal Dr Colorado Springs, CO 80921 and the guy at the front desk didn’t have any clue what he was doing and barely even seemed awake. He swiped our card 3 different times for a total of almost $700.00 for a room we were only staying in for that night, when we tried to talk to the manager about it in the morning she told us that she couldn’t do anything about it an she wasn’t going to even try to do anything. When I asked for a corporate number she wouldn’t give me one, all she would tell me is don’t worry about that we would be fine. Our card is useless now because of these people and they do not care one bit, the manger is a rude and disrespectful person and I have no idea how she got that position.
The actual room was nice and clean but it wasn’t worth the headache, I have no idea when or if the money will get put back on my card so I will honestly look for any other hotel before I decide to walk into another Holiday Inn. Customer service is a very important part to a hotel and there was NON when it came to my visit. So if you are deciding to go to the Holiday Inn Express in Colorado Springs I would highly recommend that you try a different hotel
I am glad your room was cleaned I was only staying there because of a house fire, and red cross alloted 99.00 a night and my rate changed everyday vvouldnt get clean towels only face clothes and for nine days nearly 1900.00 I am trying to get refunded the amount back on the the red cross card and included in the amount they y charged my personal card when I got ready to check out for nearly give hundred dollars, and when you call they put you on hold for hours and finally answer snd hang up.. Something needs to be done about this company.. Which way do I go yo get this resolved?
Last Saturday I called and booked a room in TN at a Holiday inn suites. I needed a larger room as we were there for a ball tournament. I gave them my card number and booked . Upon arrival I was told that they had to cancel my room they just didn’t have the availability. This left me stranded with 2 adults and 3 children about 10:00 PM. We use Holiday inn and suites often because we travel for ball but I am not sure we will again. The woman I spoke with was less than apologetic and didn’t care about my concerns. Very bad experience.
I am so disappointed. After using the Marriott in Westlake for years for our annual fundraiser to support Emily’s Smile Boxes we switched to the Holiday Inn. Lacee the former event coordinator assured me the facility would be the perfect place for the large event. In 2019 we paid a deposit of $1500 for the event that would take place 10/2020. We then paid another $2000 towards the event (which was cashed when the country shutdown) Unfortunately, due to the statewide mandate we had to reschedule the event. We picked 4/3 but we were assured due to covid if we needed to move again we would be able to. I left multiple messages from the end of 2020 until May of 2021 to reschedule. Texas did not reopen until March and there was no way to make the event happen by 4/3. However, the hotel never even called or emailed to talk about 4/3 so they never even planned to make that happen. I never received a return call or email until a new coordinator contacted me. The new coordinator explained they didn’t have any documentation of our event. They could not find the banquet order, the cashed checks, or anything on us. I supplied everything to them including cashed checks and advised I had even met the owner. Still no reply. The only thing I received was they were “researching”. Cue my attorney sending a demand letter and 30 days later nothing. Now we are forced to use funds that would help children in need to sue this facility and IHG. I have reached out to the home office to request a call back prior to enacting the lawsuit. I am hoping this can be resolved. I understand a refund would not be applicable if we had cancelled but we did not. We couldn’t even get a human to call us to confirm the event.
Note: Hotel in question is the Holiday Inn in Roanoke TX – 725 Plaza Dr Trophy Club, TX 76262
We have been a member with IHG for about 5 years now and have always had great experience with the Holiday Inn Express Hotels that we have stayed at. The people that work within the Hotel’s have always treated us with respect and have always assisted us when we needed it until our last stay at the Holiday Inn Express located in Saraland, AL located at 1401 Industrial Parkway. When we arrived at the hotel and checked in we found out that our door to our room was already opened and had been propped open by the extra safety latch on the door; this has never happened to us at any hotels that we have stayed at. My husband done a walk through to make sure no one was hiding in the room. The next day when we woke up and was getting ready to go down for breakfast the phone rang in our room. My husband answered the phone and the man greeted him by his name then proceed to go on to tell him that the power had gone off for over 30 minutes at the hotel and wiped out all the information in the computers and the hotel was wanting to give us 25% off our stay. The man told my husband that he needed his email address and the rest of our personal information. My husband told the man that he was fixing to go down stairs anyways and he would see him at the front desk and take care of this matter. When we got to front desk there was a lady at the front desk working and she assured us that the only man that worked at the front desk worked on the weekends; she also said, that she had passed the phone call through to our room, but did not give him our name….she thought we knew him. No one even knew that we was staying at that hotel except for the staff when we checked in and the IHG Rewards where we got our reservation from.
While we was getting our breakfast we spoke to a lady that was also a guest at the hotel and explained to her to beware of what happened to us. She went on to tell us that (2) nights prior someone actually opened there door to there room around 10:00 pm; luckily they had the extra lock latched and whomever it was did not get in. She also continued to tell us that they had been at the pool and a bunch of people entered the pool through the back gate; they were not guest either. She said, it was like the was having a pool party or something. They started up the grill that was located at the pool and started drinking Jack Daniels and such. After our conversation I looked out the window and seen that in deed there was a rusty barbeque grill sitting out by the pool.
I have never stayed at a Holiday Inn that was being run like this one in my life and the only thing I can think of is that someone has a master key to all the rooms that are in that hotel, because how in the heck would someone be able to open a door that was already occupied by another guest at 10 pm. If I was the CEO I would put someone in that hotel some where to investigate what is going on at this location.
We hope to hear back from you about this matter soon; when we have to stay over night at a hotel we would like to know that we are in a safe hotel.
On June 3, 2021, my husband and I were traveling when we decided to stop for the night at the Holiday Inn Express in Rock Springs, Wyoming on Sunset Drive. We were on our way to a very sweet and happy event that was to take place … one of our granddaughters was getting married. We only stopped for the night to rest up for the night before continuing on. The following morning, my husband left briefly to gas up the car so we could continue on to our destination.
I was still sleeping, as I had Rotator Cuff surgery less than 7 weeks prior and was still in quite a bit of pain. At 8:30 AM, I was awakened to discover a Housekeeping man entering my room! He had knocked a few times, slamming the door several times, when I sat up and said, “Don’t you come in here!” as he was starting to enter our room. I had ear plugs in so I didn’t hear him at first. My husband and I are 69 and 70 years of age and have NEVER had an encounter remotely like this.
When my husband and I confronted the manager, Trish Green, she “magnanimously” said she would give us “some” off our room! In the end, even though they didn’t charge us, they were so inexcusably rude that Cusomer Service simply does not exist. When I asked if it was Holiday Inn Express’ policy to knock on guests’ doors at that early hour, her response was that it was “HER PERSONAL POLICY!” so they could get all the rooms cleaned before the 3:00 PM guests began arriving. The hotel only has three floors so I can’t conceive of taking 6 1/2 hours to clean the rooms in such a small hotel. Now, we are NOT in the habit of letting anyone “comp” us, as we believe in paying for services rendered, be it a hotel, restaurant, or any other kind of establishment. I had approached a staff member of Housekeeping, when a young man walked up, claiming that HE was the Housekeeping manager, yet the front desk clerk had just pointed out the lady as the Housekeeping manager. We were treated in such an egregious manner that we will NEVER stay at ANY Holiday Inn Express again, even though we’re Loyalty Members. We wouldn’t even consider staying at the parent hotel, Holiday Inn, because of the events that took place.
Trish Green is so VERY PROUD that she’s been the manager there for 11 whole years! She blatantly informed my husband that she is NOT responsible for Any of her employee’s actions! My husband was so appalled at her non-accountability that he informed her he’d been a manager for 37 years at one of the largest oil refineries in the U.S. and the world! He managed as many as 3,000-5,000 people at times and told her that he was responsible for Every Single Employee working for him! There were no exceptions.
The young man who claimed to be the Housekeeping manager, appeared to be in his 20’s, but his attire wasn’t professional in any capacity. He wore a dirty T-shirt with a shirt that was unbuttoned and equally filthy. His all-around appearance was unprofessional and extremely slovenly.
EVERY employee JUSTIFIED their actions and took no responsibility! In fact, Trish Green blamed US for “failing to display the ‘Privacy Please’ sign” and she denied the fact that those signs fall off the door handles Very often … many times Inside the room, which had occured when my husband left to get gas! Trish Green even went so far as to say “it had never happened in her hotel!” I simply don’t believe her.
Trish Green, HID from us, apparently to avoid having to deal with the issue. Rather than addressing the situation appropriately, this young man made sarcastic comments such as, “I can’t believe your attitude,” treating us with ultimate disrespect, to the point that he told us to LEAVE, which we did! It is obvious to me that he does not comprehend a woman’s need for privacy and modesty. He even said it had happened to him and it didn’t bother him one bit! Not one person took responsibility, nor did anyone apologize.
The Coporate Headquarters is located in the UK so I believe this hotel feels immune from any corporate discipline, and apparently think they aren’t subject to abide by coporate policies, since the hotel is owned by an individual. However, the office in England told me that if they continue to ignore corporate policies, they may not be able to continue functioning as a Holiday Inn Express franchise.
No one should be subjected to the abuse we endured. I would not recommend that Anyone stay at this hotel because they will have the same experience!
I didn’t have anyone enter my room but I stayed at the Holiday Inn Express and Suites in Ashland and the entire staff talks about all of the guests to each other and then they are rude to you and justify their actions at that location as well. Every morning at 8:30 they make the dead bolt slam against the frame of the door I know 2 to 3 thousand times a day knowing that there were still sleeping guests. But didn’t care. The managers seem to love to claim the locations as “Their Hotels” and then choose to follow their own private policies. I had to stay for 25 nights in a row due to black mold in my home that I rent and you would think I would’ve been treated very well especially because of the price they ended up charging my card without my permission or even knowledge of when or how much it would cost even after the GM had said the longer I stay the bigger discount she would be able to apply and they ended up charging me double the price that I had gotten through booking.com. So I moved to another location which was in Ironton, Ohio and they treated me even worse even with being a platinum rewards member that’s supposed to be treated what was described as royalty on the app. They harassed me every single day for payment and would even threaten to have me escorted out knowing my home was being repaired and no utilities. I couldn’t even take care of my personal business regarding my home because of the way they treated me and then as soon as I made the payment they would flip a switch and say thank you now is there anything I can get you? Like whaa??? Then the last night when I was using the laundry facility, I went to get my laundry that I had put in the dryer was taken out and wasn’t even dry all the way that had my personal under garments in. So I called to tell them what happened and the front desk clerk said she wouldn’t have any idea who would do that and that they don’t have security cameras in that area and I know they do! This is not going to be the only place I post my experience either. I have been treated horrible and spent so much money and deserve to be treated like it!!!! They would start calling at 8:30 asking for payment when I am entitled to a late checkout 2-3 and call every 30 minutes!!! I unplugged the phone the last night!
I came to the Holiday Inn East Harrisburg PA. I checked in and was explaining to the front desk if someone asks if I am staying there to make sure to keep my privacy. I was having a personal emergency. I ended up leaving in an ambulance within 30 minutes of checking in. I never even made it to my room, never used the key or anything. I asked for a refund because I had to go to the hospital. They REFUSED my refund. I get that I signed the papers but I NEVER even made it to my room. We stay a lot at Holiday Inns. I will no longer be doing so. I am in utter disbelief with this situation. They should honestly be ashamed.
I stayed at the Holiday Express in Bakersfield on Hughes Ln. The only thing i liked was the breakfast. I was charged twice for the deposit of $150 and was told that they would release it after ten business days. After ten business days and i still didn’t have the deposit i talked to the manager who was extremely rude about the situation. She told me that they had released my deposit and that my bank had it on hold. I called my bank and they informed me that Holiday Inn had NOT released my funds. When i went back to talk to the manager i was given an email and was told to give them my info. After emailing them three times, calling them twice and actually speaking with staff more than four or five times after the ten days, i still didn’t get my deposit back. I took three and a half weeks to finally get my deposit back. They were very rude and showed no concern about my situation. I will NEVER go back there again and i do not recommend staying there. And you can Thank tge manager for that!!!!
Stayed and got kicked out of holiday inn express and suites in Duncanville Texas 1035 E Highway 67 74137 Duncanville
Was there with my child on June 26-28 but got kicked out on Saturday 27th because I raised my voice OVER the PHONE to front desk guy. I was trying to complain about coming back to the room after my sons game at 4pm and room had NOT been cleaned .
The desk guy said because of Covid 19 we had to request on previous night that we wanted room cleaned, I understand Covid 19 has changed things but we need to be TOLD if that’s the new norm and not demand that as a PAYING customer we have to look for signs or simply figure out on our own.
EXTREMELY POOR service from who I will assume is the gm or someone highly ranked to ask us to leave because my voice was raised over the phone. And denied to give me refund even though it was a pre paid stay.
I hope someone with authority in the holiday inn express sees my complaint and can offer a refund because I don’t have money to throw around specially with the hard times we ALL are going thru.
We stayed at the Buffalo International Airport Holiday Inn, Buffalo New York on the night of June 6th, 2020. The gentleman at the desk – Eddie – genuinely went above and beyond. The facility itself was clean and comfortable. But Eddie really made it a positive experience. Please find some way to reward him – he deserves it!
Last Sunday my wife and I spent 5 very pleasant hours at the Holiday Inn at Armando Cortinez Norte 2150, RM 9020000 Santiago, Chile.
I want to compliment the staff of this Hotel, Manager Roberto Laurel and Registration Clerk Carl.
We arrived at the airport across the street from the Holiday Inn, 8 hours before our flight and 5 hours before the airline would allow us to check our bags. The airports temporary baggage check, was full and they wouldn’t take our bags. The airport was crowded, packed wall to wall. No place to sit or rest.
I remembered that some of the people I met traveling were staying at the Holiday Inn. The hotel is so convenient, only a few steps from the airport.
We walked there with our luggage and asked if we could hang out in their lobby for a few hours.
The clerk checked with the manager. The answer was “yes”.
They stored our luggage for us and allowed us to use the lobby, bar and restaurant. We enjoyed very good service and food.
The manager asked several times if there was anything he could do for us.
For tired travelers in a foreign country, a friendly inviting place to stay and relax was very appreciated.
By chance, we ran into some of our fellow travelers who were staying there. They recommended that in future, when we have a late flight, to stay at a local Holiday Inn and take a morning flight the next morning, which is what they do.
I want to say, that is very good advice.
The manager at this Holiday Inn turned a very busy frustrating day, into a very pleasant experience. I hope he is rewarded for his kind services to us.
Having to come to Middleboro Mass because of a death in the family, I was treated exceptionally well. Every one made feel home.I will forever be grateful. The service was the best. Be sure to s and a note of gratitude to thm
I have been a Holiday Inn Rewards member for several years now. Recently, while making reservations by phone, I was offered 500 rewards point to listen to a promotion about their Holiday Inn Club Vacations® program.
After hearing all the great things about this club, I purchased a three night stay for four at one of Holiday Inn Resorts. I just couldn’t pass it up for $249.00 with the opportunity of receiving $149.00 cash back and 20,000 rewards points after a tour of the resort.
I received confirmation of our stay via email with the location we believed to be the resort. There were no other calls, emails or texts from them following that.
When we arrived at the location we were given, it was NOT a resort but a Holiday Inn Hotel in San Marcos. The staff there knew nothing about a tour or how to contact anyone that could help us. They were only able to tell us the reservations had been made by a third party and no changes were allowed. The room was too small to even be comfortable for two people. I can’t imagine where 2 more folks would have even found room for their luggage.
After much research and several phone calls the next morning, we were able to contact Jorge Rodriguez at the main office. We were told we had already missed the tour, which was in another town and 45 minute drive away. He had no interest in rescheduling us and said we would be responsible for additional fees. We decided staying another 2 nights (that we’d paid for) was not a good idea.
Needless to say, we were shocked when an additional $327.00 charge showed up on our credit card an hour later. I’ve tried calling again but I get hung up on when I try to protest.
I’m told it’s pretty easy to scam senior citizens and Viet Nam vets but I never would have thought it would happen through a company that I’ve dealt with and trusted.
I have respected and trusted the Holiday Inn Hotel organization and been a member of your rewards program for a long time. I truly hope you can rectify this in a very short time because I have been a victim of fraud by your Holiday Inn Club Vacations.
I have been a Holiday Inn Rewards member for several years now. Recently, while making reservations by phone, I was offered 500 rewards point to listen to a promotion about their Holiday Inn Club Vacations® program.
After hearing all the great things about this club, I purchased a three night stay for four people at one of many Holiday Inn Resorts. I just couldn’t pass it up for $249.00 with the opportunity of receiving $149.00 cash back and 20,000 rewards points after a tour of the resort.
I received confirmation of our stay via email with the location we believed to be the resort. There were no other calls, emails or texts from them following that.
When we arrived at the address we were given, it was NOT a resort but a Holiday Inn Hotel in San Marcos. The staff there knew nothing about a tour or how to contact anyone that could help us. They were only able to tell us the reservations had been made by a third party and no changes were allowed. The room was too small to even be comfortable for two people. I can’t imagine where 2 more folks would have even found room for their luggage.
After much research and several phone calls the next morning, we were able to contact Jorge Rodriguez at the main office. We were told we had already missed the tour, which was in another town and 45 minute drive away. He had no interest in rescheduling us and said we would be responsible for additional fees. We decided staying another 2 nights (that we’d paid for) was not a good idea.
Needless to say, we were shocked when an additional $327.00 charge showed up on our credit card an hour later. I’ve tried calling again but I get hung up on when I try explaining what happened.
I have respected and trusted the Holiday Inn Hotel organization for a very long time. I truly hope you can rectify this situation in a very short time because I have been a victim of fraud by your Holiday Inn Club Vacations.
Mr. Solomon,
Since retiring from the Marines in 2000, I have booked and stayed at the Johnstown, NY Holiday Inn at least 2x a year for “special occasions” with my wife with NO past problems, ALWAYS making the reservation 1st then going to the hotel (since it’s 11 mi.) and paying in CASH and getting the receipt so I could include it in a card – with the reservation, confirmation # and date on it. One staff member that often did this for me , was Kevin, always professional and aware I was ex-military rate – usually the rate was between $110-120 over the years.
On or about the 21st of Sept 19 I called to inquire room availiibility and rates for my upcoming Anniversary and spoke with Scott, but when I found out that the rate for military was $150 instead of the “normal” rate I had always paid, I asked for the reason and was told by Scott that “he would try to find out and that he/I should contact him on Monday the 23rd”. Calling on the 23rd, I was then told by another clerk that there were no longer ANY rooms available for the 5th of Oct due to being “sold-out by a big wedding” – so I booked that date with the Marriott in Albany for that night.
Getting my monthly billing statement I found that somehow the Holiday Inn had CHARGED me for the room I had INQUIRED about and called Scott to find out how that happened – he denied that he had told me to call back and stated that I had made a reservation on the 21st – so I called Kevin and told him who I was and he recalled how I ALWAYS made a reservation, then paid cash and told me he would talk with his manager Jim Landry about it, since I’d NEVER made a reservation and put it on my card, nor failed to pay IN CASH within 24 hours of making it OVER THE PAST 19 YEARS.
I then spoke with the manager and he was insistant (without checking the phone records for 2 separate calls) that I hadn’t called back to inquire about the rate of $150 nor cancelled my “reservation”, so I would have to pay for a room I never stayed in – I asked how he had made a reservation without my credit card info and he denied having it on file. I left angry at his arrogance and EXTREME unprofessionalism (not even bother listening to his own staff- Kevin) nor I – promptly I then contacted my credit card company about the fraudulent charge, they immediately agreed that this story was far too detailed to not be true and will be investigating, I was further recommended to also get another credit card since mine was obviously compromised by this incident.
The manager wouldn’t leave it alone and further annoyed me by then calling me AT MY RESIDENCE to say something about “me now graciously being granted a “guest credit” for the room by him in order that I’d never book a room with the Johnstown Holiday Inn again” – at which point I hung up on him… Don’t know what type of people you retain as managers, but this type makes the entire company look DESPICABLE and completely UNTRUSTWORTHY, not to mention someplace I’d EVER consider staying again nor encourage anyone else to, either.
I am also going to report this to the Better Business people, but thought you as a CEO would be very concerned about how this loose cannon “manager” is making your entire business look – you’ve LOST a loyal customer of 19 years!.
U.S. Marine,
Thomas Croft
The Holiday Inn is winona Ms. is a place that you don want to stay. I made reservations a week before my check in date and when I got there, they didn’t have my room available. They lied and said they tried to call me, to alert me of the changes, so I proved proof to the clerk by checking my call log on my phone that I didn’t have any call from the Hotel. I found out by one of the other clerks that a Baseball team was in town and they gave my room to the baseball team. I felt humiliated and discriminated against. I was in room 214 and the toilet was disgusting and needed to be cleaned. I reported it to the clerk and she refused to have it cleaned, and said it was due to the city water and she couldn’t do anything about it.
I would like to know the status of my dispute in progress at a Holiday Inn Express
Vidor
XXXXX IH 10
Vidor, Tx 77662
Lonnie Hoyt
I have been an IHG member for years as outside sales – platinum elite 259069106 I booked a weekend stay using points for my daughter in law on April 15th 2019. We were on the phone for hours making sure that the days were correct and the points they had taken were correct. While checking in she was told she only had one night. They had taken 80,000 points from my account. Here to find out the girl who helped us with the reservation had booked two rooms for the same night instead of two nights for us. An hour and half of dealing with the check in on Friday Aug 30th 2019, the manager was not willing to help and would not even get on the phone to talk to me directly. Once in their room the mini fried was broken and all the food went bad and had to be thrown away. I went a head and booked another hotel room in Nashville because I did not want them to be stuck without a room. They had to spend all of Sunday morning packing up the room, and waiting by the front desk to see if another room would become available. The manager on Sunday was helpful and able to get them into a room, the second room the bathroom door would not close, they sent someone down and they stated it was bent and they would have to change rooms for him to fix it. I tried to call and cancel the second hotel at Brentwood North Nashville, they would not refund my money stated they did not have any managers on site I could talk to. I need this bill taken off my credit card. Please call me to discuss ASAP Kellie Reed
We are not happy with the Holiday Inn in Port Lavaca, Texas. We went to stay a couple of nights to visit the beach and the elevators were not working. My fiancé and I had to carry our luggage up the stairs with no help! Ridiculous.
We are not happy with the Holiday Inn in Settle, Washington from Sept. 5 thru 7th. There was close caption problem, toilet flush is not working, sink is not straight. There is 4 time back and forth with the card not working thru the door. This is a waste of time for us going thru. The front desk clerk said card not working everyday and must activated everyday. This is not right answer. We feel no star for your company and never go back again any Holiday Inn period.
We stayed at the Holiday Inn express in Sweetwater Tennessee. I am an IGH member. This Holiday Inn never got my reservation correct,billed me the wrong charges and I need to speak with someone other than the local people as I believe they are covering their mistake they made with my reservation and will not honor my IGH booking. I am trying to contact the General Manager Mr Patel but the Holiday Inn in Sweet water is not cooperating. This is a real mess and I have never had this problem before with an IHG property or any hotel.
Okay Im trying to find the right person I been trying to get my refund for years!:( The Holiday use to be on Truxtun street in Bakersfield California USA I rented a room and they took my money off my netspend for a smokers fee charge and i really didnt smoke in the room on God in heaven and i left the room clean and neat the charge is on my netspend account i filed a dispute they still charged me i loaded money on my netspend to rent a car one and the hotel took the payment it frustrusted me ever since i never got my refund i tried to contact manager’s several times they said being that they changed to marriot to contact certain people thats all they say about charging me that large smoking fee for nothing please find way to mail me my refund they can look up my stay Ayana Monique Elijah date of birth 8/25/1983 i used my Netspend Card i don’t have that no more so they can mail me a check the charge was for like $384.00 around that amount you could round it off to an even $400.00 for all the years wait my address is Ayana Elijah Po box XXXXX bakersfield Ca 93384 and you could reach me by phone 166120XXXX and try to look up these emails bossmobbentertainment@ yahoo.com or either ayanaelijah22@ hotmail.com and my drivers license number is D15XXXXX
I normally stay at Holiday Inn Express in Mineral Wells, WV when I come to this area, but they were booked this weekend due to an event in Marietta, OH. Since I like the Inn in Mineral Wells and have had nothing but good experiences there, I opted for the Inn in Ripley, WV. Arrived to an almost empty parking lot – which is not a problem, but unusual at 7pm in the evening – and upon checking in learned that their “pet friendly” policy costs $25 more per might for the room. Such is not the policy in Mineral Wells. Does Holiday Inn not have standard policies at their Inns? I will NOT stay at this one again.
Room safe was non working,thermostat was non working, housekeeping did not fill up coffee,ice baggie, cups, or toilet paper. Breakfast was horrible the bagels were old and hard as a rock. They had no food to provide guess. The hotel was so dirty. This was in Texas City 2440 Gulf Fwy, Texas City, TX, US, 77591. Worst experience ever.
To Whom it May Concern:
I’m writing to request to have the amount that I was charged on my card to be returned to my card ASAP. Reservation#278459513 I arrived at Augusta West I-20 to attend a funeral. The young lady checks me doesn’t inform me that they have a air condition problem we only discovered it after we went up to our room the customer has no way of knowing that the problem exists because the lobby it self had air condition. I go up to the room and the heat is unbearable its like triple digits with the heat index we realize that we cant stay here its to uncomfortable we request a refund and was told that it was done. I checked my credit card and to my surprise I was charged $120.26 when I didn’t/couldn’t stay due to the condition. I find it unacceptable and unprofessional to say something and not follow through. Return my money. Thank you for your assistance in advance
Gentlemen,
I tried this AM to talk to anyone that seem to care to help but to ot avail. Just posted the following complaint:
I upgraded from a IHG reward credit card from Chase to a IHG premier chase credit card with the understanding when I did this that I would receive 80,000 points if I charged $3,000 within the first three months. I did this after receiving the forth letter concerning the upgrade to the premier card and charged more than the required amount. Now we are told by Chase that this was only for new Chase customers and not existing ones. I tried to call Holiday Inn Corporate but could not get to anyone who cared. Chase said they could do nothing.
Very difficult to figure out who to talk to about this issue. Holiday Inn customer service washes their hand by by passsing me back to Chase customer service. It like they did not care.
Win Heinrich
817-846-XXXX
A/c 33552XXXX
Hello Richard Soloman CEO,
My family and I went to enjoy our last summer trip before school start back and was very disappointed. My grandchildren had been looking forward to going to Blue Bayou Water Park and staying at the Holiday Inn in Baton Rouge, LA. We arrived in Baton Rouge around 1:30 pm on July 26 to check in early if possible but the gentleman stated the rooms were not quit ready. Therefore we decided to go eat and take the children to the waterpark because the weather forecast said rain the next day. I tried to call the hotel back to let them know we were going to check-in later because we had gone to the waterpark. I tried several times and no one answered the phone. When we arrived at the hotel again and tried to check in the young lady were quick to tell us you don’t have a room, we overbooked. I had the worst experience when we were told you can go next door and stay at the Quality Inn because its tried in with us. Oh my family was looking forward to the indoor pool especially the grandkids. That is why I booked that hotel. This experience has made us look at Holiday Inn (Hospitality Promise) in a negative way even if you do have reservation.
I stayed at the Holiday Inn & Suites Green Bay at 2785 Ramada Way in Green Bay, Wisconsin on July 20, 2019. I received literally the last accommodation since the EAA fans had booked every hotel within a 50 mile radius of its location in Oshkosh, WI. I have stayed at various Holiday Inns and Expresses allover from Pennsylvania to North Dakota and have NEVER had to pay $50 over the room charge for “incidentals”! I am totally disgusted with this policy at this Holiday Inn. I will NEVER stay there again! Also the hotel has poor internet access and the only employee that helped with moving our luggage
was an employee named Jim! The whole atmosphere is NOT welcoming! There is no sign for the hotel so it is hard to find the street to turn off onto and the landscaping around the hotel needs better maintenance! The rooms are a bit small for the price I had to pay.
Yesterday, my kids were left stranded at the HI Express at the Legends without any attempts to contact them regarding their vehicle. Mind you, there were many other vehicles in the same parking area, however, their’s was the only one towed at the request of the employee. Another vehicle, parked well within 5 ft of a fire hydrant was left parked without incident. Hotel GM was aligned with the employee’s decision and refused to resolve the issue. The employee was video taped and found to be untruthful during the conversation. Photos were also taken of the parked vehicle allowed to remain by the fire hydrant. Legal consultation has been initiated in light of the situation and attempts to contact Corporate have been unsuccessful at this time. Furthermore, this site’s management has highly disappointed many of our racing community members, who frequent this location.
We stayed at the Holiday Inn at 2500 Commerce Normon Ok. The staff was wonderful from top to bottom, and the room was perfect!! Best stay ever!! Will book Holiday Inn again in the future on our next trip! People were courteous and friendly, and the motel was very clean. Can’t say enough good things, thank you!!
Stayed at the HI express, Gantt Rd, Sarasota June 21,2019. One of the worst experiences we have had. Checked in to 2 suites and when we turned on the bathroom faucet, water started pouring out. Left the room and maintaince came in. Went back to the room and there was a dirty towel and bar of soap on the counter. Room was old and not maintained. Beds were horrible. Husband left a pair of new shoes and shirt by accident and they disappeared. Never turned in to Lost and found. Called the following day and several days later as well. Left multiple messages for the hotel manager but Kimberly never returned my call. I would like someone from corporate to contact me re this….I will never stay at a HI Express again. Too many good choices out there.
I need corporate office to call me or email me immediately about my stay July 4th 2019 in your Duluth MN location. upon booking online with sky miles, i booked the Jacuzzi suite for 50,000 miles. As the standard one was 47,000. Upon arriving, not only did we not have the room i booked, our room stunk of bad feet and dirty clothes. When we woke up the next morning 2 of my children had bug bites on them! I want my full refund ASAP and will also be contacting the BBB and Health department.
Made a reservation for two nights. With a late check in as out flight landed after midnight. We prepaid for both nights. Well our flight was delayed by 5 hours. Upon arriving at holiday inn rocky point we were given our room. When we entered the room. The linens were all over the floor. The shower had just been used as there were towels and water everywhere. We asked that the room be cleaned. The front desk acted like we were lying and said no one stayed in the room. Since we had it reserved. Once we showed him he agreed to have it cleaned. Yet here we sit in the lobby at 8:30 am. 3 and a half hours after arriving. Waiting for the room to be cleaned.
My wife and I stayed at the Holiday Inn Express & Suites Ventura Suites 6/22/19-6/24/19. (Res #42924001) Upon arrival we were informed that our room was on the 3rd floor with a harbor view as requested, however, the elevator was not working and they had no idea how long it would be until it was fixed. We asked about our senior discount and the woman checking us in just laughed at us but we thought she was just joking around.
We got some of our things and started up the six flights of stairs to our room. My wife has COPD and this was extremely difficult for her to do.She had to stop at each landing to catch her breath before she could go on. By the time we would get to the room she would have to do a breathing treatment. I had to make several trips to bring our luggage and medical equipment to our room.
The elevator was not repaired the entire time we were there!
Upon checkout we asked about our senior discount again and not only did we not receive that, we were not given any type of compensation for the inconvenience of the elevator not working.
This was the first time we have ever stayed at a Holiday Inn and were very disappointed. I have always connected the name Holiday Inn with excellent customer service. This certainly did not live up to that expectation.
I need a Corporate Executive to call me regarding reservation that was made on May 14 at 10;00 am by my Travel Agency and the hotel canceled my reservation without a call that same evening – confirmation # 41758609. I traveled from Washington state on business to this location every 2-3 months and this hotel is always my choice of stay. I contacted my travel agency and they are unclear why the hotel cancel my reservation. I understand from a hotel guest there is a event this week at the hotel.
Note : The excuse the Manager gave me was they had no contact number, but my credit card number was on file.
We booked two rooms for our family vacation at your 5032 Market St. Wilmington NC location for June 17 2019 to June 22 2019. Reservations (44119835) were made in April and I called several times confirming my needs. Two crucial needs were free breakfast and indoor pool. None if your agents told me that breakfast was free 11 and under until we came down for breakfast Tuesday morning. And my second major complaint is the pool was out of order upon check in and no one advised us. We went down on Monday about 6p to find the pool out and so I went to guest services and was told the pool would be available Tuesday morning and in Tuesday morning I was told maybe the pool would be open in two days. Even though I said please let us know when we could use the pool it was always me who had to call to quest services. The front desk would say I will check and call back and never call back. Forgot to tell you some one named Zachary answered the phone and told me your Wilmington hotel offered free breakfast and did not tell us the stipulations. Anyway this is our first stay at any Holiday Inn and I must say this is the poorest communication I have ever received and your front staff gives you the attitude that they could care less and no apologies. I needed to vent cause this is how I book my rooms for economical reasons with four grands these are my top priorities when we vacation. Thank you.
I needed to cancel a reservation going to and another coming from Charleston WV because my grandson was not able to make the trip and had to cancel. There is a VERY STRICT – NO REFUND policy even though I am a IHG Rewards Club member and after two separate phone calls there is absolutely nothing that they would do….wouldn’t even consider any other options – this left me with paying approximately $300 for nothing. As a senior living on a fixed income this is unacceptable!
I had reservations for the Holiday Inn Express in Meridian, Idaho. When we arrived there was no one at the check out desk for at least 15 minutes. There were several people and groups waiting to check in. Our room was dirty. Scuffs and scrapes and dirt on the walls. When we got into our bed there was an overwhelming smell of urine. Turns out it was on the duvet cover for the comforter. There was no denying that’s what it was. I called the front desk and was treated like i was a nuisance. The desk woman said “well i know my girls cleaned that room today.” Yeah well maybe so but the sure didn’t check or replace the duvet cover! About 20 minutes later, annoyed desk girl brings a new comforter up but couldn’t find a duvet cover for it. We decided we would stay that night then check out even though we were supposed to stay for 3 nights. She acted like she was doing us a huge favor by not charging an early check out fee. We were not comped in any way. I would not recommend staying there!
No problem with the hotel. Problem in reservation with 800 number they charges me 185.46 to make a reservation hotel charged me 117.81 a difference of 67.85. I think this is a little high. Called corporate to discuss because I could not understand the lady she hung up on me. A little rude I think. Really did not want to help me resolve the issue. Never use the 800 number to make a reservation it’s a rip,off.
We stay at the Holiday Inn Express & Suites in Marina Ca. The worst place to stay. The lady from the front desk was so rude not friendly at all and with a bad attitude her name Dushma. A few people of our group who stayed there got stuck in the elevator for 3 hours and the Employees didn’t do anything about it, I was the one who call 911 to let them know about our family & friedns stuck in the elevator after firefighters couldn’t open the elevator door they told the girl from night shift to call the Technician she didn’t call right away but maybe 30 mins later, after that it took 1 hour for the technician to get to the hotel.We notice that the permit placed on the elevator was expired since 2018. It was the worst stay and customer service.
hi stayed at Holiday Inn Express Miami Springs for A Moody Blues Cruise in Dec 31 2018 through Jan 2 2018 and it was nice, I was going to stay there again and made reservation of Feb 9 2019 ,but cancelled. They send me a bill for $268,00 saying I was a no show.. I talked to several people and nothing was done because I couldn’t remember who I talked to so I am being charged for no show, I will never stay a another Holiday Inn Again Just a warning if you cancel a reservation get names and keep them. I had made the reservations in June of 2018 and cancelled a few weeks later because friends found a cheaper and better hotel called the Miccosukee Resort and Gaming it was a great please with great customer service,
I will never go back to the holiday inn at oak mountain 260 cahaba valley rd , Pelham. They charged me three times on my card. They are very rude and the hotel is boring . The breakfast was horrible . please go stay at another hotel this one is not the one you want to stay in
I recently stayed at the Holiday Inn in South Beach Miami for 3 nights before going on a cruise. The second night I was there my cell phone was stolen out of a side picket in my suitcase…I reported it to the Mgr. and he stated that he would check and get back to me….I filed a case with headquarters and was promised call backs on serveral occasions, but never got a call back. I called over 3 times and was connected back to the Hotel Mgr….who stated he had checked with his staff and no one knew anything about it….I had a roommate who can vouch for my loss, but no one has taken responsibility for the lack of security at that hotel and my loss…all of my pictures, and contacts were in my phone, and I feel this has been extremely poor customer service….I work for the airlines and would never treat a customer with so little consideration for their loss and total inconvenience, as well as cost. Case #10460880753.
I experienced very rude service from both the front desk and manager at the Holiday Inn Express in El Dorado Kansas. Upon arriving at hotel I was told my adjoining rooms were occupied and was given two different rooms with wrong beds and before releasing the keys the desk clerk had to run up and check on rooms twice! This was at 7:30 pm. Once he called the manager Rachel Lacerda on a cell phone which I could hear mind you she said adjoining rooms are never a sure thing and to just give me two rooms and under no circumstances was I to receive any compensation for the mix up that the desk clerk admitted to making the original reservation. I am both a senior and my husband is retired military. We always receive one of these discounts not to mention the mixup. When I said why couldn’t we have the military discount we were told because she’s my boss and says no discount whats so ever. We were both furious and humiliated. Not a customer friendly hotel in Kansas.
I recently had an opportunity to stay at your Holiday Inn Presidential in Little Rock on April 29. The reservation was made by the VA Hospital due to the distance I live from Little Rock and the very early appointment on April 30.
My wife and I arrived, checked in and were given a room on the second floor. We stepped into the room and immediately noticed the bed was turned down and appeared to have been slept in. We returned to the front desk and were assigned to another room on the seventh floor. When we got to the new room there was a dirty room service tray waiting for us at the front door. We entered and found the room generally clean but found the sheets covered with dark hair. Whether it was from the laundry or the previous guest, I won’t make that determination. Our reaction was the rooms didn’t meet our expectations for cleanliness. The bottom line is that we left your hotel, which was being paid for by the VA, and paid for a room, at our expense, across the freeway. It was very clean!
We booked a trip through AAA and stayed in Clearwater. We were unaware of the $20.00 a day parking fee for automobiles…..
We would have taken a shuttle had we known instead of renting a car!
This should be explained before travel.has commenced.
This evening 04/29/2019 at 6:29 PM I called Holiday Inn Express of Alamogordo NM, 100 Kerry Ave. to rent a room for the night; because our power was off at home. I was told by the desk person that they do not rent to local people; so I asked why. He said that when they rented to some local people they caused trouble. So let it be known that because of the alleged actions of some people this establishment has decided that all of the citizens of Alamogordo and the surrounding area are unfit to rent to. I think that us bad citizens should invite Holiday Inn to pack up the hotel and get the hell out of our town and county! I do not see how it could possibly be good business practice to snub the very community that your hotel is in. I am severely angered that it is the opinion of Holiday Inn Inc. that I am unfit to rent one of their rooms; especially considering that you do not even know me!
I loved staying at your location in lima ohio. When i got here at 245 pm tney was going to charge me 79.00 to check in early i was like i will wait 15 mins before i check in. So i got put on the 4thfloor it was so loud they was fighting in the hallway running i asked if they could keep it down they was cursing at me. I called downstairs she said she a gentleman coming up for another guest he would take care of it it didnt happened. I and my family thried to go swimming we get down there there was alot of people down there . the children was throwing towels in the pool hot tub didnt work it was cold . adults was calling names to there kids another was choking their child numerous times it was a badddddddddd experience . i would appreciate if someone from corporate to call me or email this is not fair to my family to have to pay all this money and deal with all this bad experiences that we dealt with . the lady at the front desk changed my room but the room was dirty it smelled like dirty feet booty . i will not be back .
My husband and I just took a road trip. We stayed at Holiday Inn in: Arkansas, Kerrville TX, and in Missouri. We we so happy with all of our rooms. Your staff members were so friendly, accommodating, helpful!!! The front desk staff, housekeeping staff, maintenance and dining room (for breakfast) not only were hard workers, but ALWAYS had a smile on their faces. This was the case in each hotel!!
The only issue we had was in Kerrville. We were on the 2nd floor, and the people above us were very loud. If there is something that can be done about noise control, that would be wonderful!
All in all, you have outstanding staff members and very clean welcoming hotels.
Thank you,
Judy
To Whom it May Concern,
Hotel Management,
My new husband and I stayed in your hotel this past Saturday night… It was our “honeymoon” because it was what could afford right now.. I always try to stay at Holiday Inn Express because I have had good experiences at other locations. The rate at this one though was higher than all the others and others in the area. When we arrived, there was a line backed up, out the door for check in. It took what seemed like forever. Then, we we’re finally checked in and informed that the elevators are not working, so guess what.. (this should have been explained prior to checking in) you get to drag everything up the stairs. I have a muscle condition which makes this difficult but the staff were snipping at each other and being rude to each other, so we just decided to tough it out and move on.
When we got up the stairs, there were dirty underwear in the hallway… Disgusting! I have included a picture. Then, we decided to take a nap and the pee smelled like urine… Sure enough, we pulled the sheet back and there was a urine stain.. the sheets had obviously not been changed between guests. So, we called down to the main desk and a nice kid (male, blonde, longer hair) came and changed the sheets for us. I wish I had taken a picture of the too but I didnt.. I am sure it can be verified though. The head board of the bed though had nasty sticky fingers prints, picture included. There was also hair in the bathroom floor and shower.
We tried to continue our day and we went out for the evening. We got back in very late and those nasty underwear we’re still in the hallway. We joked that this hotel experience couldn’t get much worse.
Well, the next morning we went down for breakfast… There was nothing available except bacon and 1 very nasty dried out “cheese omlette” that was not even worth putting on your plate, picture of breakfast options also attached.
I never complain, but this was honestly the most horrible hotel experience I have ever had. We have reservations for tons of family to come in and stay at a Holiday Inn Express in June for a wedding reception we are having then and I am considering going elsewhere. This experience was disgusting. I really feel like we shouldn’t have to pay for our stay.
I didn’t leave a negative review because I thought I would give you a chance to respond first.
I attached pictures when I sent an email to the location but there is no option to attach pictures here.. I am happy to forward them if someone would please contact me. I have not received any response from management at the location. And FYI, the nasty dirty underwear we’re still in the upstairs hallway when we checked out and one cleaning lady was screaming down the hallway at another lady that she wasn’t cleaning the sink in whatever room because “it looks like it has poop in it”. I am sure that like us, all the other customers did not want to hear about the room down the hall. Extremely unprofessional. I would really like to be reimbursed for our one night stay at the Durant Holiday Inn Express.
Thanks so much.
I recently stayed in the Holiday Inn Cool Springs/Nashville, Tennessee. I checked in on Saturday evening; once getting to our room and unpacking, I began to load beverages, fruit, and my daughters medication (must be kept refrigerated) from my cooler, into the refrigerator in our room. I opened the refrigerator and found at least half of the space containing old food from what I am assuming to be a previous guest. Not being aware of the age of products or knowing who left it
there, I took a photo of the refrigerator with the contents, and proceeded downstairs to the check-in desk. I complained to the two gentlemen, advised that we were leaving for dinner and expected the refrigerator to be cleaned out by someone prior to our return. I secured my personal items in my cooler, and left for dinner; we returned to the hotel 3 hours later. Upon arrival to our room, I noted that the items remained and no one had made an effort to clean the refrigerator out. I gave it some time, thinking the hotel may be busy; however, no one ever came. The next day at checkout, I advised the lady at the counter; she opted to blame “housekeeping “ rather than to take ownership of the problem. Being a manager of commercial properties; I felt that Holiday Inn staff at this location doesn’t deserve to be in a business where Hospitality “ is critical, as well as, the need to take ownership and to be a leader. I’ll never stay at another Holiday Inn; it was certainly no “holiday “!!!
The frontdesk.com Just below Your name Holiday Inn Express makes it look like They are part of your Business ! And they do not want to refund me my money ! I asked for something close to Parkland Hospital, they give me Oak Cliff that is over 15 miles away. also they gave me Comfort Suites front desk number ? I am very disappointed in your allowing the crooks to have their phone number right under Your Name, shame on Yall
I try not to write bad reviews but we got to are hotel at 4 pm had to wait an hour for them to clean a room for us. staff very disorganized but they tried hard to help us out I’m guessing owners don’t train staff. Then I asked them if it was ready yet so they put us in the worst room in the hotel. Water damaged ceiling that was crack in our room then all night we could here people cause they put us next to the lobby. To top it off DONT BRING YOUR FAMILY HERE POOL AREA NEEDS CLEANED. CHEMICALS WERE OFF AND JETS IN HOT TUB BROKEN We will never stay at another holiday inn
My husband and I stayed at the Holiday Inn Express in Fort Worth, TX CityView area and was terribly disappointed. We checked into our room after an exhausting full day of work and travel on March 11 through the 13th. I asked the clerk did they offer federal government employee rates, she replied yes we take off .99 That was a disgrace and embarrassment to begin with, I’ve never heard of such. We got checked in and went to our room, as we do everywhere we stay, we inspect the entire room before we get comfortable. My husband pulled out a drawer and there was a roach scurrying, we immediately left and went down to complain, the clerk gave us another room, this room seemed to have had some severe water damage because the refrigerator seemed to be leaning forward, the floor look warped, the dresser seemed to be leaning forward as well, we immediately left and went down to the clerk yet again to complain, she then gave us another room, however this room was right next to an ice machine, the bathroom door was hard to close which appeared to have been damaged by water as well, wallpaper was peeling off the wall inside the bathroom, the sofa sleeper had stains on it. We were very disappointed. The clerk claimed that she informed her manager about the incident with the first room, the manager never called or came out to even offer an apology. The prices of the sodas or any item in the lobby seemed to change based on who was working the desk at that moment. One night we were charged $2.50 for a Coke, then next evening we were charged $3.00. This was very disappointing and the condition of the rooms, the entire stay was unacceptable. The manager should have at least offered an apology or tried to compensate us in some way, there was nothing offered. I am supposed to stay at another Holiday Inn Express in Southaven MS in early April, I pray I don’t have these issues or any other issues. I can be contacted at 773-726-XXXX if you need any further information.
I stayed at the Holiday Inn in LA at the airport and must say I was not happy. We checked in at around 1:30 a.m. where we were staying until around 5:00 a.m. for a flight out. We got our key cards went to room and they didn’t work. My son went back down stairs got a new set they didn’t work. His girlfriend went back down for another set and when see told the desk clerk they didn’t work she said oh that’s a shame. She brought that set up and it didn’t work, so my son went back down and came back with one of your employee’s with another set that didn’t work. She used her master key to let us in and said are you guys going to be leaving the room. We told her no so she left. They did refund the parking for the night but I think more should have been done. I have never had this type of thing happen before.
I was driving many miles and looked for the nearest Holiday Inn Express near me. I was exhausted from the wind storms and wanted a hot shower and a clean bed. I went in to ask if they had rooms available at East Main Street, Weatherford Oklahoma and they had renovations happening. Instead of saying we might have some interference during your stay the lady stated I am busy to the other customer service representative so you can help her. All I asked was if they had a room available, then she checked and stated it’s 109.99 a night, at that point I didn’t care I was exhausted. I said I just need a room so I can take a hot shower and get some sleep. So she checks me in not a thank you, nothing. Then I get to my room and the towels were dirty, I had pubic hair in the bath tub and no hot water and the drain was plugged. I waited for it to drain for 10 minutes or so and then tried to get hot water again and nothing. I called the front desk and asked if the manager could come to my room. I let her know the issues and she brought the lady who didn’t want to wait on me in the first place. So I waited another 15 minutes to get keys to a new room so I could take a shower and unwind. I was frustrated that I had to go through all this. Then because of the storms I had to use the laundry and my clothes smelled like dirty feet after spending three dollars for them to dry. So I had to not only smell like dirty socks for the rest of my commute but I had to wait 3 hours for the clothes to dry in what I thought was a new looking dryer. I was very displeased, the manager never came back but sent the girl who originally refused to wait on me and a kid that didn’t look over 18 years old when they returned with new keys for a new room. Then they were all so nice to tell me they took 20.00 off my room for the night. Really! I contemplated going to another hotel but my clothes were already in the washer before I noticed the dirty towel, pubic hairs and no hot water. Wow really such great service and apparently you did me a favor for taking 20.00 off my horrid stay!
So I had got a room for a friend that came in from Washington DC, he usually stays with me but as I had a whole house full I decided to get him a room here as I use to be an ex worker. Well I ended up going to the hotel Saturday night signed paper work and got key, the guy that was in front didn’t know what he was doing took forever and I even had to help him. Then after a long day my friend ended up going to the room to rest with his family. Well that didn’t last long as my friend called me early in the morning around 7:30 am that they were knocking at the door, the manager told him that there was no paper work showing that he had got the room so I called up there and spoke to him trying to see what was going on well he quickly hung up on me, so like an hour later passes and he calls me again, the cops were at his door he put me on speaker as I tried to explain that I paid for the room, they just gave him hell telling him he need to get out the room and leave. So my friend was like don’t worry am about to leave. So I called up there again and then that’s when I was told that it was there mistake as the guy that night had gave me the wrong room key and then stated that my friend can stay if he got the right room key!!! Like really after all this drama that could have been avoided if they have just done their job right, and asked questions instead off assuming the worst, these was unnecessary drama.
REMARKABLE CUSTOMER EXPERIENCE!!
Recently our son, along with his University baseball team, were staying at the Holiday Inn in Joplin, Missouri. During his stay our son was celebrating his 22nd birthday. Since we are from Canada and we could not join him, we wanted to make his day special. As we considered our options, the hotel Manager suggested we call the bakery of a local Sam’s Club and purchase a cake, which he was more than happy to pick up on our behalf. Unbeknownst to us, the Hotel Mgr called Sam’s Club to see if this was even possible. Long story short, because they could not accept payment over the phone, not only did the employee at Sam’s Club pay for the slab cake out of her own pocket (based only on the honour system), but the Manager of the Holiday Inn picked it up, dropped it off at the hotel and made arrangements for the Chef to have it delivered to our son (and the team) during their dinner after the game. WHO DOES THIS??!! This incredible act of kindness and remarkable customer experience restores my faith in the human spirit!! From a Canadian family, to our US friends, “Thank You” to both the Mgr at the Holiday Inn and to the amazing employee at Sam’s Club, you made that day incredibly special for our family!
Hello. I messaged who I thought was corporate,however I never got a response. I had emailed in regards to a bad stay experience at your hotel.(Holiday Inn & Suites-Lima Ohio) I understand it was a busy weekend, however I don’t understand the rudeness towards myself or my guests who was with me. We paid for a room to “sleep in” however there was no sleeping. We were kept up until 5am. We had to leave at 8 for an event we were due to be at by 9. We drove approximately 2 hours to Lima to your hotel, thinking we would be able to get a good nights sleep before our event and have to drive home afterwards. The noise was ridiculous!! Sounded as if there was a herd of elephants coming through the ceiling of the room I was in. When I tried to talk to front desk about it, I caught attitude from whoever the worker was. Telling me He was not a babysitter. Someone had a dog allowing it to crap right outside the door causing my son to step in it. The ice from the weather was crazy. I thought someone would have took care of that but all that was done was shoveling, leaving ice where you walk, causing my pregnant daughter to slip and fall. Then there is the food. Yes there was good choices to choose from however the bacon was nearly burnt, my eggs were slimy, my potatoes weren’t too bad so i was at least able to eat those. The milk and juice was warm and coffee not hot at all. I expected much better coming from a Holiday Inn hotel. I thought Holiday Inn took pride in their hotels and tried to make sure every guest was happy. I assure you I am not the only unhappy guest from that weekend. I heard others complaining but recieved the same attitude I got. I don’t know if they too contacted corporate or not but I tried too at least. If I pay that kind of money I expect to at least be able to get sleep. When I called I was told there was an indoor pool which is one of the reasons I decided to go to your hotel, just to get there to find out the pool was out of order…. Over all I am not very pleased with my stay. I don’t know if there is anything you can do or not but at least you know, your hotel needs friendlier people to work there and better workers at that. Feel free to contact me back if you feel the need. Thanks for your time!
On April 18 2018 My wife and I arrived at Holiday that evening we had our door open and kicked on we called the front desk. They said security will be right there. No one showed up. We lost time at Disney do to waiting to see the person in charge and had to return early in the afternoon to change room. We filed a complaint and was told there is going to be a refund. Never recieved. The manager is never there or in a meeting or some excuse. As being a military retired veteran and being treated like we do not exist discuss me beyond belief. This seem to be the norm for your business.
Stayed at the Holiday Inn Amarillo West Medical Center! I booked 6 rooms thru Priceline for our women’s basketball team for two nights. While eating breakfast the staff informed us the cost was $12.99 per-person. We are only allowed $20.00 per-day, per-player for meals, so we try to stay in nice hotels to get a good breakfast. Learning we would have to pay 12.99 each for an average breakfast was very dissapointing. The hotel was very nice and front desk staff was awesome, but the person above them was not willing to discount meal any. Had we known the breakfast was not included up front, we would have taken the team out. Loved the hotel but dissapointed in the leader!
Booked reservations at Holiday Inn Express Orland , Fl. 7276 International Drive.
Booked 3 rooms in August 2018 for arrival on Feb. 6th 2019. When arrived to check in, we were told that our reservations were cancelled. Asked who cancelled them and was told that their system cancelled them. Would not accept the advance payment rates and charged us full retail price. I would have gone elsewhere but had to choice at that point. Needless to say, my company will not be booing rooms any longer at Holiday Inn.
I had planned to attend a conference in Miami beginning the 22nd of September and ending the 24th of September – I made reservations at the Holiday Inn, Oceanfront, Miami Beach
The day that I was scheduled to fly out of Lawton, there was a flood – flight from Lawton to DFW were cancelled – there also was flooding in Oklahoma City which is the other airport in Oklahoma – I couldn’t fly out because of extreme flooding — the flights from DFW were cancelled also. I called and cancelled the reservation since I was unable to get a flight out –
The cost of 1 night lodging was charged to my credit card –
I am trying to get reimbursed but I have been informed that I won’t be reimbursed- Due to cancelling on the same day – I had no choice
Confirmation # is 43345898
Cancellation # 36654101
Pamela Burnett
Lawton, Ok. 73501
I booked a room at Holiday Inn & Suites Columbia I-20 at Clemson Road, Columbia, SC on Oct. 24,, 2018 through Booking.com. in order to travel to Columbia to a funeral service on Nov. 10. The reservation was for Nov. 9, 2018 for one night. At 12:01pm on Nov. 9, I called to cancel the room because of a medical emergency my husband was having. He was being treated in the hospital The general manager at the hotel WOULD NOT approve any return of total room charges and taxes made on my credit for the night I tried to cancel. It seems that under the circumstances some consideration should have been made since I tried to make the cancellation several hours before check-in time! No worry, I will be giving that hotel lots of free advertisement. Shame on the GM!
Boy I wish I read these reviews before picking Holiday Inn. I am sure they are all true because I cannot believe what happened to us AND THEY DONT CARE- – – – I am not kidding – – they do not care!!!!!!!!!!!!!!
We stayed at the Holiday Inn in the Poconos. As we walked in, I knew something was not right. The floor had trash on it!! Then I noticed a big spot on the skirt of the bed. I threw back the covers and there was a big, long hair on the obviously dirty sheets. Also a big spot under the pillows!!!!! I went in to use the bathroom and there was dried blood all over the plug of the blow dryer!!! The person at the desk rolled her eyes and gave us another room, no apology. What I am going to tell you will shock you. I called customer service and they could not have cared less. She actually told me “well they gave you another room, didn’t they”??????????????????? I could not be more shocked. They have no integrity!!!!!! They offered 1/3 of what we paid and she really thought we should be happy????????????? We were half sick with what we had seen, you have got to be kidding. And this is Holiday Inn?? What a disappointment!!!!!!!!!!!!!!!!!!!!!!!!
I had the most horrible experience at the Holiday
Inn in Wallace NC. Myself and several other evacuees from Hurricane Florence were stranded and were looking for refuge. We found that hotel and went inside. While they allowed us to use the bathroom as we were sitting in the lobby we were thrown out on the street because we didn’t have a room. They allowed animals but humans we’re put out in the wind and rain with no where to go.
Just disgusting. Never will patronize any of their hotels. Have contacted Customer Care and their genetic responses have made me even angrier
There deplorable behavior needs national attention.
I just experience racism first hand at Holiday Inn Express And Suite 55 Parkstone Place Jackson,TN. I am an traveling construction worker that travel state to state so on tonight 9/15/2018 approximately 9:30 I was sitting in my car smoking a cigarettes and a employee approach my car whom which is African American asking me did i have reservation here (I guess because i’m an African American man myself is the reason why the lady at the front desk sent him out) which I have been housing here since 09/09/2018 @ 7:00 p.m. in Room #209!!! He proceed to ask me questions about where did i work at. In the process for this i notice Local Authorities drove through the parking lot. He also mention that my car which is my work car (1993 Ford Crown Victoria) was parked in one spot then it was move to another spot (So I’m Not Only Being Watch But I’m Being Label As An Criminal Because I’m Black) And been sitting in the car for along time. Be Advised I had left to go to the store and returned back to the hotel just sitting in my car smoking and talking to my family (Future Wife and Kids} on the phone like I do nightly, After then i proceed to the front desk and let the employee behind the counter know who i am, what room i reside in how long i will be here, and who name that appear on the reservation ( which is my supervisor). Then I proceed to my room. I called my supervisor and let him know what happen to me and he told me that he would call and speak to them about the situation. But i sat in my room and kept thinking about what happen and it didn’t set well with me so i went back to the front desk and ask what was corporate office number and this same employee advised me that she don’t have corporate number. So therefore i did research of my own. This is unacceptable to me and I will be taking legal actions because I’m an hardworking man that stay away from my family weeks at an time to provide for them and i can’t even sit in my car and not be label as an criminal. Now I don’t even feel comfortable being here knowing that I am being watch and not only that with the killings of innocent African American men makes me feel unsafe being here.
Stayed one night at the Mitchell Holiday Inn Express & Suites at 810 E. Spruce St. Mitchell, SD. We did not have reservations and it was about 9:30pm when we decided to stop for the night traveling to Wyoming. We were told there was one room available and it was handicap accessible. We said fine. Total cost $169.35. Why do rooms that are handicap accessible cost more, beats me! In any case I wanted to pay with cash and they told me that had to have a Credit Card on file so I gave them the only one I carry. He told me it was declined. I said ” I wanted to pay cash why did you charge the card?” I did not charge the card, was the reply. So my sister who I was traveling with paid for the room with her CREDIT CARD. The next morning, remember now, this is a handicap accessible room. I slipped getting into the shower!! No skid proof material in the tub, in a room that is handicap accessible! I severely bruised my left side and back of left arm. The bruise on my side was as big as a 10in. diameter dinner plate. Still today August 14,2018 bruise still there and in pain every day. The only thing that kept me from falling all the down into the tub was the side bar on the wall. I reported this to the front desk upon departure and he said are you ok?! No I was not ok, although I should have sought medical attention I did not. Poor experience, will think twice before staying at any Holiday Inn Express & Suites. August 14, 2018
I normally don’t XXXXXX on FB but after the hotel hell stay at Holiday Inn Express Hazard KY and contacting corporate twice. They don’t seem to give a rat’s a** how guests are treated. So i am asking each one of my FB friends to share these pics. Just some of the issues we encountered not to mention the horrendous check in, which took 50 mins, and after we got our rooms, they ran my credit card 8 more times! HOTEL IMPOSSIBLE WHERE ARE YOU??
Your holiday express in Madison in is currently being renovated, having been in the construction business for many years I feel qualified to comment. I have never seen such shody workmanship!! Patches in the plaster highly visible, paint sloppily applied doors not painted near bottom edge and this is just a small list in the one room!
Not to mention the absolute dirty mess your crew left at the front desk area! The crew did not clean after removing the old flooring . Your guests are trekking through plaster dusk so thick it is impossible to breath easily. This dirt which should have been swept up with a shop vac, is being tracked right into your newly renovated rooms. This is not about your regular maids this is about your renovation crew being very unprofessional. Your desk clerk is overwhelmed by complaints she has no way to resolve. At the very least a reduced room rate would help!me @Verizon .net
My wife and I recently stayed at the Holiday Inn Express, 235 O’Farrell Street in San Francisco, CA. The first night, we were given a room that was over a bar with live music – playing until 1:30 in the morning. In the morning, I asked to speak with the manager (John Nguyen) who was not available on the weekend. I was promised he would call – he did not. We complained about the noise (also complained at 10:30 after the first hour of rock that made sleep impossible. The staff indicated they had no control over the noise, and that they try not to rent those rooms due to the issue. We had our reservation in place for 6 months, so I guess we were just lucky to get no sleep on our first night. They did change our room for the second night, but it made our 2 day stay in the city worthless.
I am not impressed with the corporate approach to their customers. At $350/night, I expect that I should be able to sleep. I completely expect to never hear from anyone (just like the missed promise from Mr. Nguyen.
Dear Holiday Inn Group,
I recently made the booking with Holiday Inn Patong -Phuket 3 room for 3 night starting from 28 Aug, I had simply request them to make date change to 31 aug, I had paid big amount for it.i said Rest whole plan will be same. But the Team has been giving me unnecessary excuses like, its dynamic booking. changes can’t be made etc.
But their response was pathetic.The team is not cooperative at all. I have been requesting for past three days, No one from the Hotel & Supplier has assisted me.
It has given me lesson, Not to book Holiday inn Ever.
I had to travel on business on 7/14 and stayed at the Holiday Inn Lansdale, 1750 Sumneytown Pike, Kulpsville, PA. To say I was appalled by my experience is an understatement. I showered in the morning to return to a XXXXroach crawling on the headboard of the bed I had just gotten out of. I waited for it to go to the wall and killed it with my shoe. I then returned to the bathroom to finish getting ready and when I picked the bathmat off the floor, I noticed yet another XXXXroach on its back (dead) under the vanity. Being totally grossed out, I gathered my belongings and went to put them in my car. Upon entering the parking lot, there was a parade of roaches running thru the parking lot. I advised the front desk staff upon my check out and they seemed bothered by the fact that I brought it to their attention. I will NEVER stay in a Holiday Inn again, be it for business or pleasure. It was an absolutely terrible experience and the fact that my office paid $122.00 for the night is sickening.
Hi !
I had made reservation my wife, nephew, and myself.
on july 10Th cm# 1416569415 pin# 3793 and booking.com and being reimburse 157.90
within 5- 7 days !
But called direct to revise our reservation to check in time to 2 am july 14 and still made check in wrong ! cm#26206980 and quote of 187.46 !
My wife was able to work with no over time, we had already been up since july 12Th 3:30 am because my has to be at work at 5 AM. I spent all that day packing up and pulled out of north Carolina 6pm july 13Th and arrived at the holiday inn at 2 am july 14 and the manager on duty that morning wanted to charge me an additional $430.00 on top of the $187.46 !
And the hotel is still taking $210.00 from my debit card witch is unacceptable when we did not stay at holiday inn!!!!
I just do not have $210.00 to just give away !
I hope this matter can be resolved .
All together $640.00 all three of us saved $183.61 down the road !!!!!!!!
lbuckman24@ hotmail.com. I’m very disappointed with the beach house holiday inn in Healton Head SC. Between this hotel and restaurant here sucks. I hadn’t been on vacation in yrs. we waited all day to get our room clean. After late very late 4:30 pm it was clean but with two guests they gave us one towel and one wash cloth . We had to set three hours in lobby because we got ran out because we wasn’t eating or drinking alcohol. I don’t drink alcohol. That was rude. I complain to front desk and she smarted off to me. I told her staff was rude and she said oh you had a good time. That was a insult to me. She didn’t want to talk to me. She walked off. I have never been treated like this in my life. I paid 249.00 a night and I should of went somewhere else. I will next time. This is not sweet southern charm. It’s hell oh hail hoe . I live in Kentucky we treat our guest with respect and polite and kindness . You need to take lessons with Kentucky we might be called a red neck but we know how to treat people . And only one elevator working two. I can’t believe I payed 249.00 to get treated this way.
When we booked our vacation, we looked for a Holiday Inn on the beach in North Padre, the pictures we looked at were great, we called and booked in February to make sure we could get the time slot we wanted. Imagine our surprise when we drove 12 hours to find out we weren’t staying at the hotel we saw the pictures of from your website but across the street at the Holiday Inn Express. Knowing that getting a room at another hotel was unlikely, we took the rooms. We were looking forward to staying on the beach not across the street. That was just the first problem. The next was finding a sign posted that said the one and only elevator would be taken down for maintenance. We were traveling with an elderly gentleman that has Parkinson and unable to climb stairs. I went to the desk and asked the staff to move me to a room on the first floor. I was told I would have to check back the next morning and talk to the manager. I went back the next morning before they started the maintenance and was told the manager wouldn’t be in until around 10:00 am. To late to find out if I could get my room moved. At 1:00 pm our group returned to the hotel to find the elevator still not working and no manager in sight. Finally climbing the stairs to get to our room, we find out they still aren’t clean. It was after 3 pm before they were attended to. I did call IHG and talked to Erica, I was told that they would call management and have them call me back in 15 minutes….this was 3 days ago. First off someone in your IT department needs to take down the website for the Holiday Inn at 15202 Windward Drive, Padre Island, the original place I thought we had booked. And I’m not the only person this happened to, several people I talked to at the hotel thought they had reservations at that hotel. Secondly if the elevator needed repair, maybe management should have checked with the guest already registered to see if any had special needs, i.e. wheelchairs, etc, and it would have been a great idea to had the elevator repaired when it’s usage wasn’t at such a busy time. Thirdly, whomever the pretend manager happens to be hiding from your problems only makes them worse. There were several guests not happy. As a first time IHG user you failed. I’m positive that I won’t use your services again, there a other options for hotels in a busy tourist spot as Padre Island.
Horrible manager. Told her about our God awful stay at another location here recently and the corporate office was trying to make it right by giving us points on this IHG program. Well we come back from our business trip to no AC. 100 outside and 97 in the house. Called the local Holiday inn to see if they would honor our horrible night and trying to make up for it. We had a AC guy coming the next morning we just needed help that night for me my husband and our 8 year old. The assistant manager quote ” So let me get this straight, you want us to help you out for something our Atlanta location did to yall? No that’s not going to happen sorry” I will never do business with another Holiday Inn Express again. Customer service was horrible from all angles. Atleast she could have done was call corporate herself and see how them as a Company can make things right. But nope you get bad customers service and in some places like the one we stayed at in Atlanta you get bloody, hairy nasty sheet. I respect businesses that not only take pride in there establishment but do right by there customers and community. I hope who ever the CEO of this company hears our story because I’m sure they would not like how there customers are being treated. Pictures are available
GOOD AFTERNOON,
I COMPLETED THE SURVEY FOR TH HOLIDAY INN IN EXMOOR, VA. I HAVE YET TO SPEAK TO SOMEONE IN REGARD TO THE ISSUES WE HAD, IF SOME ONE CAN PLEASE EMAIL ME, OUR STAY WAS MAY 18, 2018 2 ROOMS
THANK YOU
HEATHER WURPEL
North Adams, MA
The location needs to have a pow-wow with employee’s to see what the problem is, in private. The people that work there are afraid to speak out about the person who runs the Richmond Grill that is located in the Holiday Inn in North Adams. My niece should not have to give him a ride to work of suffer the consequences of not picking him up. Never mind the things he says to all of the employees there. it’s truly sad, her parents have contacted the GM there and it seems nothing has been done. I recently applied for a job and right in front of my niece he said, ” I, would not hire that XXXXXX.” well, that is all fine and good, I would not want to work in a place that treats their employees in this manner. he actual stole her tips to take the bus home the last time that she would not give him a ride because she was not going that way.
I am sorry that this grown man has no car to drive himself to and from work, I do believe it is part of his hiring process that you have reliable transportation to and from work, why? so that he can get a ride?? that is BS.
I can not believe that no one has had an idea that their might be a problem seeing all the people he has gone thought. Just last week there was a meeting with owners and such, and he told all the employees that he was sick pf the s**t from them, that he knows how to do his job. This is sad, the people that work their are scared to be there, why? why is no one finding out what the problem is? I am going to contact the Attorney General’s office. Something WILL get done, this is just NUTS!!
Kevin Triplett reviewed Holiday Inn Express & Suites West —
3 star
12 mins ·
well although the staff was friendly and the motel clean I was charged a extra 250 dollars by motel stating that I had smoked in the room . they stated there was evidence of cigarettes and ashes . I had told the lady at the desk that because there was no trash receptacles outside on south end I had emptied trash from my vehicle into the trash in room . I work in the oil industry I stay at many holiday inn motels I’m actually a gold member this is a rip off I never smoke inn any room and yes I’m a smoker they then said I would have too talk too gm about the matter its pretty sad that the gm too the motel didn’t even call me back themselves I waited all day and ended up calling myself and still got the desk help I’m not done with this I work with people from Halliburton, Noble Energy, Continental resources , and many other oil companies I will keep this up till my money is refunded I will slander any and all holiday inns till my voice is herd till the people at the top call me with an apology and return my money
It’s horrible, I booked a Holiday Inn, not a Horrific Stay! Toliet barely works, shower leaks and drain was clogged. Never again! #HolidayInn
This is in regards to the the general manager at your Hopkinsville,ky hotel she is paying certain employees cash for bringing in felons to help move furniture out of the hotel plus she is giving the furniture that comes out of the rooms to employees so you might want to check up on this I know this for a fact cause my boyfriend works there and that is who she is paying cash to besides his regular pay and giving him the a.c. units floor lamps table lamps tables etc.
I have been insulted with a racial insult thru one of yoir properties..i woukd like this rectifiec..i am a platinum member and have stayed at holiday inns all over the world
July 27, 2017
Holiday Inn Club
Southbeach Resort
Myrtle Beach, SC
Dear Holiday Inn Club:
We are … We purchased our first Holiday timeshare at Myrtle Beach SC in 2002. There were only two buildings then and Burroughs and Chappen were the ones that ran the RCI program at that time. Since then Holiday Inn has taken over and we purchased a second timeshare in the Smoky Mountains of Tennessee to increase our points and give us more flexibility to travel. We have been mostly happy with the vacations that we have taken especially since the Holiday Inn take over. That is until we purchased a signature timeshare last year.
On September 27, 2016 while on vacation at Myrtle Beach, we once again went to an owners update meeting. We were told about the new signature units and that this would be the way all of the future timeshares at Myrtle Beach would be built. We toured a four bedroom unit that was out of this world. We were told that to book one of these new units we would have to purchase a signature membership and acquire more points. We did not have a lot of points due to the fact that our two previous purchases were for every other year (odd and even years). We were convinced that by purchasing a small package of points within the signature series this would allow us to book in the signature collection. We were made aware that the decision had to be made that very day or the offer would be voided. We did purchase a small package at The Desert Club in Nevada. It is an every other year plan that cost us $18,037. We were set up on a payment plan that had a fairly large interest rate. When we returned home, we refinanced the loan at a lower rate and paid in full the Holiday Inn account.
We were so excited with the opportunities this would allow us so as soon as possible we booked online our next yearly trip to Myrtle Beach. Since we usually travel by ourselves we booked a one bedroom unit (no longer listed online). After touring the four bedroom unit and seeing how spacious and beautiful the units were, we could not wait. The amenities offered would be icing on the cake. We hoped that by saving our points, one year we could take family on a dream vacation.
Our dreams were shattered once we arrived at Myrtle Beach. The experience was not like what we had been shown or envisioned it would be. Here is a list of things to explain what happened.
No special treatment on check-in. It was the same as our traditional check-in.
No early check-in or late check-out. Room was not ready until 4:00
The unit had been a traditional unit in one of the older buildings. The one bedroom unit had been the third bedroom on a three bedroom lockout. The only difference was that it had been painted and newer cabinets had been changed out.
The only hint of it being signature was that two robes were laying on the bed.
The unit was tiny. Two people had difficulty being in the kitchen at the same time. There was no large refrigerator. The coffee maker did not work and was only replaced after someone from the office came over and saw that indeed it did not work- there was also no instructions on how to use the coffee maker.
There was no hair dryer- had to find out late at night.
The closet in the bedroom was tiny and was being used as a storage closet with the vacuum stored in it.
The small bathroom had a tiny shower- no special shower heads. There were patches on the wall that had not been painted and spackling on the floor that had not been cleaned up.
The porch was standard with 2 chairs (missing cushions) and a small table. The other signature units right beside us had huge porches with gas grills, lounge chairs, and a large table.
When we expressed our disappointment to the front desk we were told that because this was a popular week all units were taken. Also that this was the only one bedroom signature unit that Holiday Inn of Myrtle Beach had and that most places didn’t even have one bedroom signatures. We were never told this before we decided to invest in another timeshare. There was nothing they could do for us.
We decided to go to the pool to cool off. Upon finding the towels in our unit they were blue-the same ones that are in the traditional units. To be allowed in the new signature section we had to take the signature towels that are yellow. We went to the front desk and asked for the yellow towels. We were given two more blue towels and were told that was all they had and that we could use them and that would be fine. Not long after we claimed a signature cushioned lounge chair in the signature section of the pool area, a life guard questioned us as to why were in that area. He was very polite and after we explained the situation, he said we would be fine staying in this section. Then in a very short time another life guard came over to question us again. She said that some signature guests were complaining that we were not suppose to be in this section because we had the blue towels. We were told that signature owners were upset that traditional members were invading their space. All of this took place in front of other guests. We were extremely humiliated and embarrassed as were the lifeguards who had to come and talk to us.
The next morning we go to the owners meeting to see how things had changed and to make sure that we did not have a clouded view of what to expect with our new signature membership. After touring the four bedroom model unit again, we got our assurance that the signature units were as awesome as we remembered and indeed what we experiencing was just not right.
Of course the sales rep tried to sell us another package explaining that the every other year packages were a thing of the past. These packages cost us every year but the points are given every other year. This is a pricey way to get enough points for the vacations we are wanting to take. Furthermore, the signature ownership was sold in two levels and of course we were sold the lower level (this was never explained to us when we purchased). Also that the next level that we should try hard to attain would be the 300,000 point level. This level would open up a lot more options and allow us to bundle all our units together saving us a lot of money in the long run- something we had been trying to do for quite some time but could not afford to do. Of course this offer came with another price and as much as we would love to combine what we have and up our level, it is just not financially in our budget. Why would we want to go deeper in debt after this experience less than a year after upgrading?
We feel as though we have been misled and uninformed with this new purchase. We were put in embarrassing and humiliating situations. We have been long time owners and hate that this experience has tainted our view of ownership. Please help on making things right.
We have pictures of the following:
Shower door and molding
patches on bathroom wall
Tiny shower
Dirty door facing leading to porch
Tiny kitchen
Size of porch could only accommodate two chairs and small table-back cushions were missing
Spackling on the floorThis is the huge porch of the signature unit right beside us-
lounge chairs, gas grill, large table
One of several bugs in our unit
Your Holiday Inn in Katy, Texas should be considering all the bad publicity it is generating for the franchise name by rejecting hurricane victims with dogs (like United Airlines dragging the doctor off the plane). Someone at corporate needs to step in and talk sense to the franchise owner. If a mattress store can open its doors to flood victims, than one room won’t make a difference. Otherwise, all dog lovers will boycott ALL Holiday Inns. Open your eyes!
facebook.com/story.php?story_fbid=1573677089337007&id=271438689560860
Shame on you turning flood victims away with dogs I will never stay at a Holiday Inn the rest of my life
Shame, Shame on you, your policies are not more important than life and death situations that are occurring in Texas. You deprive a family of saving their pets because of your damn policies!!!!! Shame on you
OUR DAYS OF STAYING AT HOLIDAY INN’S ARE OVER.
How hard hearted you are!!!!!
I have stayed at holiday inn for the years 2014, 2015, 2016. In 2016, I booked 5 rooms and paid close to $600. I called today to find out how many points on my rewards card. I was told -0- balance. When I asked why, I was told that if there is no activity in 12 months, the balance goes back to zero.
I was not told this when I signed up for rewards. I take vacation once a year and apparently if it does not occur within the 12 months or even 1 day later (12 months & 1 day) points go back to zero. If that is their policy, I WILL NOT OR EVER stay at Holiday Inn ever again.
The corporate office in Atlanta will be getting a letter from me with my rewards corn cut in half. There are plenty of other hotels that keep my points, so WHY BOTHER staying at Holiday Inn. Rant over.
On July 07/08 thru 07/20/2017 my Company, Complete Benefits Alliance, booked 8 rooms, at Holiday inn in Temecula California, only two of us will stay thru 07/20, but on 07/19 our travel agent call to cancelled the 2 rooms for that day, because she try to book rooms closed to the Airport. some issue come out and She decide for us to stay at Holiday inn, but she forget to call back, Thursday morning Housekeeping went to my room an find my belongings still there, notified the GM
Kathy Lindeman, Mrs Lindeman call my Company and our Travel Agent Kim Degroat approved to stay thru 7/20, then Mrs Lindeman ask if She can removed my belongings to another room, my Company DID NOT APPROVED, but Mrs Lindeman make a decision and order the Housekeeper to do it, they put dirty and clean clothes in one plastic bag and changed to another room, in the process they misplaced a very sentimental packet knife ( 10th Anniversary from my former company with gold logo and a diamond that I carried for over 20 years), I notified Mrs Lindeman and she ask me for my phone number, she will call me later, that happen three weeks ago and never received a phone call. My Company email her twice with no results about my missing special knife, is not a simple knife. I hope you do something about this situation.
Respectfully
Pete Tanguma
I was in left lane doing about 30 your van come from a side street jumped 1lane almost hit me! I pulled up to keep going he comes at me again calls me a XXXXXing a**hole and cuts me off again! I took a picture of the van for the number. I call the Dedham Ma. Location and they to me I was wrong that there vans weren’t out,I told them I have a picture he said he didn’t care, I asked to speak to a manager so he sent the call to a line nobody would answer. I thought I would give this a shot before I post on Facebook!
Attn: Richard Solomon, CEO
I have stayed at many 5* hotels, as well as, hotels/motels along the Interstates while traveling by car. I wish to bring two people to your attention who work at the Holiday Inn Express, 2101 Florence Harllee Blvd, Florence, SC
Rich (sorry do not have his last name) was on duty the evening we checked in 5/10/2017 and he is to be commended for his professional and warm manner. He is a credit to your organization and will go far in his career as he finishes his college education.
Next, Octavia, WOW..I have never met anyone so dynamic, happy and accommodating as the Breakfast Hostess. She is the best I have ever seen and I mean that goes for 5* Hotels. I owned a 432 room major Hotel with multiple restaurants, so I have a good idea of how things should be conducted. If I still owned the hotel, I would offer her a job immediately. You would be wise to have her work for Corporate and train your other “hosts/hostesses worldwide.
When traveling through SC I will make it a point to stay at this hotel because of these two outstanding representatives.
Most respectfully,
Dennis Frank
To Whom It May Concern:
On Thursday, February 16, 2017 my husband and I traveled to Orlando for a dental conference. We stayed at the Holiday Inn Orlando- Disney Springs located at 1805 Hotel Plaza Boulevard, Orlando, Florida 32830. We occupied room 330 during our stay. On Saturday, February 18, 2017 at 0500 my husband was preparing to attend the conference, he went into the bathroom and was injured by a piece of sharp
metal that was located on the half divider wall. He has a deep laceration to his abdomen from the metal which will cause a permanent scar.
Your management was informed and we were compensated for one night, however, I am requesting that you consider compensating us for the two night stay in your facility.
Thank you in advance for your consideration. I look forward to hearing from you soon.
Respectfully,
Mrs. Linda Small
I was recently advised by Holiday Inn Vacations Club, that I would not be receiving a refund for my vacation package no. FAL1559841951, as it is considered non-refundable. I am a 79 year old veteran, and my wife is 85. Our traveling plans were predicated on how many times we are going to continue traveling. Having been a member of Holiday Inn since the 1970’s, and a current Platinum Elite member, I have always been very happy with the way we have been treated by the Holiday Inn Family. Today I am very disappointed by their decision, and would recommend anyone looking at this program to be very cautious. Unfortunately, due to the current coronavirus situation, and not knowing when it will come to a positive conclusion, we will have to forfeit our package.
Respectfully,
Tom Faller
I sincerely wish to express my appreciation to the Holiday Inn Family for solving the above issue, and refunding the amount I paid for our vacation package. As I previously stated, I have always been treated with respect by Holiday Inn.
Respectfully,
Tom Faller