The Gap was founded in 1969 by Donald and Doris Fisher. The first store was located on Ocean Avenue in San Francisco.
In 1970, a second location was opened in San Jose.
By 1973, there were 25 locations and had expanded to the east coast.
In 1974, the company began selling private label merchandise.
During the 1990s, the company rebranded as an upscale clothier under CEO Millard Drexler. Drexler was fired in 2002 for overexpanding the company and also for clashing with the Fisher family.
Today, the company operates over 3000 stores (over 2500 of which are in the US) worldwide under three brands: Gap, Banana Republic and Old Navy.
GapThe Gap was founded in 1969 by Donald and Doris Fisher. The first store was located on Ocean Avenue in San Francisco.
In 1970, a second location was opened in San Jose.
By 1973, there were 25 locations and had expanded to the east coast.
History
In 1974, the company began selling private label merchandise.
During the 1990s, the company rebranded as an upscale clothier under CEO Millard Drexler. Drexler was fired in 2002 for overexpanding the company and also for clashing with the Fisher family.
Today, the company operates over 3000 stores (over 2500 of which are in the US) worldwide under three brands: Gap, Banana Republic and Old Navy.
Hi
I am the Gap’s customer in Asia.
Recently, your website in Taiwan made trouble on pricing.
My orders were unable to ship and Gap’s customer service informed me the order has been canceled directly.
As to the issue, I can understand it.
Then,I received the notice on Nov 18 about that they had refund , except shipping fee.
What an incredible reply !!
I try to contact your customer through phone, email and customer service on-line, they didn’t give me any explanation.
Could you help to solve the problem regarding the case?
Thanks a lot.
Hello,
I want to take this opportunity to discuss the bad experience I had when visiting the GAP store located at 1510 Walnut St., Phila Pa, on Tuesday August 13, 2019, at approximately 1:15pm or 1:30pm. First, let me acknowledge that I have been a GAP customer for over 25 years, and have enjoyed the GAP atmosphere and clothing. In fact, I used to be an employee of GAP way back when. So, with that being said, upon entering the GAP location today that is mentioned above, I had a very difficult time finding or locating someone to help assist me. I did notice that there were a couple of employees at the cash register, helping customers, but I did not see any employees readily available to assist customers on the floor, first level.
So, I headed towards the cash register to see whether there might be another attendant whom could help me, but the woman (whom I believe was actually a manager, but could be mistaken) at the cash register, asked me in an unfriendly manner “can I help you?” I responded, yes, I am looking to find a dress/casual shirt and pant. The cash register attendant then replied, “give me a moment.” Ok, no real issues at this point. However, once the said employee completed her transaction with another customer, she then proceed to ask me again “what did you say that you needed help with?” I, then repeated that I am looking for a dress/casual pant and shirt. The said employee asked again, “what did you say,” which at that point I spoke up louder and repeated that I needed a dress/casual pant and shirt.
The said employee stated in a very sarcastic manner “I did not her you because I was taking my ear piece out of my ear” I stated to said employee that I understood, and that was why I spoke up louder so she could hear me. But, said employee began to get loud and state “you don’t have to speak to me that way,” which I indicated to her that she did not need to get loud with me. Then said employee began talking to another employee (whom was very helpful) stating “can you help this customer because I do not like the way he is speaking to me.” I replied back that I do not like the way she was speaking to me. At that point, the kind employee began assisting me. Thankfully, the kind employee helped me decide upon a purchase.
So, overall, my experience was initially poor due to the lack of customer service that was provided by the said employee. No customer should be subjected to an employee’s negative attitude.
My daughter, Caetlin, worked for Gap in Gilroy CA for the last year. She’s had repeated issues with the manager “Em” who would go out of her way to schedule Caet on vacations and doctor appointments after Caet had given plenty of notice of either. Caet would always come in when called, filled in for others, and worked the worst shifts – without complaint. She enjoyed her job. Caet is a college student at Baylor in TX. She called Em as soon as she got back for the summer. Em said she would put her on the schedule. Caet told Em she couldn’t work Fridays because her dad (my husband) was recently diagnosed with a terminal cancer and Caet committed to taking him to his chemotherapy appointments during the summer. Two weeks later, Caet called for her schedule. Em told her she had been taken off the system because she didn’t come home for spring break, although Em could have told this to Caet back in March and two weeks ago. Em told her she could reapply. We advised Caet not to waste her time. We don’t support companies that treat their employees like this. Life is too short. Family is too precious. And Gap and its affiliated stores will never see a dollar of mine added to their bottom lines.
Gap used to be where I bought all my clothes. Been very disappointed lately. Why are most of your models so fat now? Your clothes look terrible on them. Also, why such bad posture? And hair? I can’t even look anymore. Not everyone is beautiful so quit trying to cram it down our throats.
Montgomery mall has the worst employees fire them all they are rude and mean and evil and dont even help you all have attitudes pelase fire them
worst gap ever the mexican girl who works there is so rude fire her she was so mean and rude and do not deserve to work there she needs help please fire her because shes a horrible grouchy grumpy person who seems like is jealous of my barbie personality while shes grumpy fire herrrrr shes a horrible person she doesn’t dersve to work there
I went into the Gap store at tanger outlets, Oxon Hill, Maryland at about 6pm on 11/24/17 and was treated so horribly by the Store Manager. She was so rude and yelled at me after charging my card twice for the same transaction. That lady should be fired as she will chase all the customers away with her rude behavior and terrible customer service. After charging my card twice , she could not even apologize, all she did was yell at me when I asked for her name. I returned all the items I was trying to purchase and will never go to a Gap store! I am going to sue for how badly I was treated and for the inconvenience they caused me by putting 2 charges on my card without rendering an apology on 11/24/17 at this store.
I went into the Gap store at tanger outlets, Oxon Hill, Maryland on 11/24/17 and was treated so horribly by the Store Manager. She was so rude and yelled at me after charging my card twice for the same transaction. That lady should be fired as she will chase all the customers away with her rude behavior and terrible customer service. I am going to sue for how badly I was treated on 11/24/17 at this store.
Hello? This is a just to let you know that I keep the time line from my son which was born in NY 1996. Ever since I keep the best pictures with the GAP outfit, Now he is 21. I would like to know if you would be interested in the advertising using his pictures.
I would love to send one so you know what I am talking about. He is in Spain right now coming back soon at the end of the year.
Truly Yours,
Alexa
Gap is at a price point where they should have been customer service and product shipping. I placed a large order on December 1 – it is now the 13th and I haven’t received it – (latest shipping day was 12/8) – and they said they are working on new orders and new orders. I now have 3 items that are no longer in stock. What is the matter with this company.
I place in order on October 23-2016
TP5V57G
Patterned mockneck sweater
grey heather M $49.95 1 $49.95 Mail only
Gap Mad Engine© Star War
gray M $44.95 1 $44.95
And today for my surprise as I open the package. Only to find out that I receive 3 lady’s shirt and a pants from old Navy.
I mean How it could be. To have a right paper order on the package. With the correct order I place online. And to have a wrong merchandise.
Does any body check when they package. To see that the order invoice it not match the items that they ship.
I very upset..i accidentally made 2 payment toward my gap credit card. I have spoke to 3 different customer service Representative.first representative told me to wait until it been posted i waited.the next day i call n they told me to fax the activity sheet that my account have been charge. I did the following day i call and told them to fax it.the last representative told me they didnt want activity sheet then want a letter from chase. Hello why I’m i going back and forth to get my money. After this problem is resolve i am closing my gap account.
I recently purchased 13 items online. 2 were shipped to my correct address 11 were not. After speaking to a few people in the customer service department including Thomas a supervisor there was still no resolution to why the 11 items were not shipped with the correct address except I or whomever had placed the order entered in the incorrect address. He was baffled and in disbelief when I the address on the package I received was correct he even said someone must have changed the address to the address on file. UPS does not and will not look up an address based on a customerside name and correct it. When I asked if there was anyone else I could speak to who would know more about online orders since all he could only tell me what was in the computer he said No at the distribution center they don’t deal with customers but he could put a note in the system saying one of the packages was sent to the correct address. Clearly Thomas couldn’t answer why this was the second time this happened and was trying to get me off the phone. I’m disappointed with how the situation was handled by the customer service department I felt as though I was defending myself and instead of taking responsibility or acknowleding he was unable to answer questions about the online system I was lectured and made to feel I did something wrong. I will no longer be shopping at Gap or its affiliates online or in store. There is no reason why corporate customer service is not held to the same standards as store locations. Clearly gap does not value their customers.
It will be almost 8 months the Gap, Inc. or USPS still have not been able to identify and/or locate the ‘agent’ who picked up and still has my merchandise still in transit … Totally unacceptable … Both say they are not responsible, yet I paid for an item that I do not have but followed the procedure they both have in place to accept and return. Either one or the other has to reimbursement or return my merchandise
Collierville, TN- Carriage Crossing Mall
I walked into the store today and was NOT greeted by either of the two ladies working each side of the store. When they did recognize me, a former employee, neither of them spoke to me or acknowledged my presence in any way. It was my first time shopping the store since I resigned in September due to other employment.
By the time I saw anyone, I had six items to purchase in my hands and needed to buy more. I went over to the kid’s side and practically made the girl at the counter wait on me. I inquired about ordering in store and she told me unless they carry the same item in the store but not the correct size, she could not place an order for me. I knew this was incorrect but I thanked her and went out the door. Fortunately, I ran into one of the managers who was returning from lunch and she invited me back inside and placed the orders for me. Both of the employees I mention are hateful and act out when customers are present. They freeze out any employee they don’t like. I know of others who have had to transfer out to Wolf Chase because of how they are treated by the same
co-workers. They should be required to take the course on how to treat customers AGAIN and AGAIN and yes, both are just plain rude. Time of day was approximately 1:15 p.m. and the date was 1/9/2016. If anyone at GAP cares, these employees should not be waiting on anyone else in the near future.
The items I wanted to have ordered were not in stock in the color or fit that I needed. It was not that I did not want what was on the shelf in the store.
One of our fundraisers, we are hosting a holiday fundraiser December 19th the Jagged Edge Dance Academy studio. We would be grateful if your corporation would consider a donation of a gift certificate of any size to help with our raffle prizes. An important component of any fund raising program is corporate donation. Your donation will further our efforts to help these dancers reach their destination and achieve their goals.
Your donation will help these dancers continue to pursue dance not only as a way to enhance their own lives, but also that of the community in which they live. As a “Thank You,” our corporate donaters and sponsors will be prominently featured in our “Sponsor section” of the 2016 recital program.
thank you for your consideration,
Lisa Leidolf
Jagged Edge Dance Academy
Seriously GAP?!? Not all of us have a modern body and try as I might the MODERN fit is no substitute for the CURVY fit. It’s all wrong in many ways and makes me self-conscious. I think you need to take into SERIOUS consideration the return of the CURVY fit. Lets just call a spade a spade and say that not all thin girls are comfortable and may not necessarily have the body type for fit because thin girls have curves too just as the opposite is true for girls that do have a different body type. Jeans for all is what I think! Finding the PERFECT pair of jeans is hard and I’ve found it before in CURVY fit and I’d like to find it again.
This is in reference to the closing of the Gap store in the Wyoming Valley Mall in Wilkes-Barre, PA. I, for one, am very disappointed that management decided to close our store, as well as many others that I know. I have been told by employees that this store did much better than the Dickson City store, but Dickson City will remain open while our store closed. Why? If you think that Wilkes-Barre customers are going to drive 35-45 minutes to Dickson City, you are wrong. The highway going to Dickson City is always congested with many delays. Therefore, Gap will never make up the business that you are losing with the closing of Wilkes-Barre, because customers won’t travel to Dickson City and will not spend as much online as they would have in the store. For as much as I loved Gap and the amount of money that I spent there, you are losing my business. I guess I will go to Carters, Gymboree, etc. for the kids clothes, and the department stores for mine and the adults on my list. Bad decision, Gap management.
I am sending this in order to make you aware of the incredible and wonderful shopping and customer service experience my son and I had with your employee Chelsea Rodriguez, employee #2345344. She works at the GAP store #0763 at 34th Street in NYC. Ms. Rodriguez absolutely went above and beyond to accommodate us and in her attempt to ensure that we were totally satisfied. She definitely accomplished her mission!! Your company certainly needs more employees like Ms. Rodriguez!
I was recently employed by old navy…..worst job ever!! the scheduling is horriffic. I asked not to be schueled to early on black friday becouse of getting the kids of to the sitters….they schedueled me for 4 am!! are you kidding me! I would be scheduled for 25hours then i would show up for work only to be let go early or they would call right before my shift to tell me not to come in. I was able to get a full time job and wanted to keep this for every other saturday; they started scheduling me to work while i was at my full time job!! My final breaking point was when I showed up one Saturday morning only to be asked by my Mgr “so, how many credit cards are you going to get today” EXCUSE ME !! I was told that for now one we had to get atleast 5 cards, so many people to buy something online w/the handheld , and so many email addresses per shift!!! completley discusted with that company i wont shop there anymore either.
I had a very disappointing experience this day April 23 Thursday at Camarillo Gap Outlet store. So I went to clearance and I found a jeans without a price tag. So I asked one of the associate from the fitting room if he can check the price for me. Then he told me it’s $11 after all the discount. Im like “Wow! That’s cheap.” So I tried it on. When I was in about to to the register and pay, I went back to the fitting room. I was gonna ask the Guy named (Austin) if does he need to let the cashier knw about the price. But then he already step out going to the back coz he’s off already. So the lady replaced him to the fitting room, I told her about the jeans and I asked Austin for the price. So do they need to go to the register to let them knw that it’s $11? She said “no its okay. The jeans has a code and they can put it on the system to check the price.”
So I went to the register and ready to pay. As expected, im gonna hold the line. They said the jeans is $13.99 and when I told them that Austin said it’s $11. They made it a big deal. I understand the policy they have to confirm it before they give the price. But, it went beyond than that. I felt very embarrassed because it went big deal. Im like “you knw what? I can pay for $13.99 but the thing is the associate told me it’s $11. It like $2-$3 difference. It’ not that big.”
They keep on saying “well it’s $13.99. Austin is Off already. Where did u get that price?!”
And then there’a this another cashier butt in saying “We have to confirm. So where did you get that price? Coz austin is off now.”
I said “nevermind. I’ll pay that price of $13.99”
The rude cashier who butt in was the STOEE MANAGER. She’s wearing dress that day and has a very short hair. Was not able to get her name. But the experience with her is very2 bad! I felt very humiliated! She don’t have a customer service attitude and not very apologetic at all.
Hi,
I am a former employee of Athleta in Palo Alto, CA store #4895. I also worked at the Bay Street (Emeryville) location for a few months, store #4893. I believe my W2 was sent to my old adress in Walnut Creek, CA. Can you please have it sent to my current adress in Mountain View, CA? Please email or call me so I can provide my exact adress.
Thank you,
Alexandra Bednarski
(650) 468-****
Gap Corporate Credit,
I am writing regarding my credit being TERRIBLY affected by deceit and fraudulent activities of one of your sales girls at the Gap in Miami Beach FL.
We were going on a cruise over Thanksgiving 2014 and flew in to Miami the night before. I allowed my youngest teenage son to shop with my American Express and he went to the Gap at the mall in which a young Gap sales assistant told him he could get 50% discount by just giving him some personal information. My son gave him his information and SS# and did not realize he opened a credit card, he thought the $75.00 charge was on my AE.
Somehow the Gap card was opened under my name, with my son’s SS# and his past address in which he does not live and I have NEVER lived (my ex husbands past address). Obviously I was not aware of the card being opened until a delinquency was posted on my credit bureau report.
Since I am monitoring my credit and JUST put a contract on a new house, I found that i showed a delinquent Jan 2015 payment. It took hours to talk to a Gap (SYNCB) credit card customer support agent and even find the account since I did not have an address, SS# (didn’t realize it was under my son’s) or address to link it to. Once we did find it I immediately paid the card and closed it. The agent put in an explanation and adverse reaction to the credit bureaus (supposedly) but a new delinquency showed up in Feb 2015, even after I closed it on Feb 2nd.
I have called multiple times with a different story from each credit assistant I speak to. The last manager, Debbie ID 5343 emailed Gap Corporate to expedite remediation and removal of the report. (I was told it was removed on Feb 12, 2015 by Abbie ID 2263).
Now my credit is affected which may very well hinder the house me and my family are trying to purchase secondary to a teenage girl getting a SPIFF or bonus for opening a Gap credit card for a customer. EXTREMELY disappointing.
If someone from corporate is reading this, you have my email and emails from the credit company SYNCB – (GE Capitol), I BEG for you to expedite remediation of my credit report so that I can move forward with the purchase of our chosen home.
I will continue to call or write every day until we have resolution as it seems SYNCB is not able to do anything for 2 billing cycles without ‘corporate’.
Thank you in advance for any assistance you can give.
Tamara M
Hello. Before I make my suggestion, please allow me to explain my most recent experience at one of your new Gap locations in Washington, DC area. On January 16 of this year, I purchased an item at the Gap Store that is located at 664 11th St in Washington, DC. The transaction went smoothly and I had a pleasant experience. Once home, I noticed that the item that I had purchased was a tad bit small so on the very next day I returned the item for a larger size. The transaction went smoothly until the end. There was a young lady standing behind me who seemed to be in some kind of hurry to be rung up. Both cashiers were busy with other customers. Well I noticed that after I was handed my bag I overheard the cashier say to the lady behind me, I’m sorry about that.” I hadn’t turned my back so I could fully see both the cashier and the ladies faces. This wasn’t a situation where the cashier had made a mistake in reference to the young lady because a transaction hadn’t even started yet. It seemed like the cashier was apologizing for having to take care of a return item transaction that involved me. This is terrible language to convey about a loyal customer that frequents your stores on a regular basis. My suggestion is that you train your employees to make sure that they are using language that doesn’t make any of their customers feel like a hindrance but that they are all treated as valued customers. Thank you.
I visited the Gap at Hulen Mall in Ft. Worth on Monday, Dec 15th. I waited and waited outside that pulldown gate and walked back and forth to all 3 gates until 11: 12 or so as they were supposed to be open by 11 am I had to be to work by 11:30 am and had just enough time to purchase a cosmetic bag I saw there a few days earlier. I finally resorted to calling loudly through the gate for them to pls open and I did that about 4 times and finally an employee who looked totally clueless waved a finger at me (didn’t say anything to me) and after a few more minutes she told me to go to another gate and I went there and waited some more till the “manager” (what a joke) came to open the gate. NO apologies, NO offer of help-NOTHING. NO welcome-I think the girl was more clueless than the other employee. Then when I mentioned the cosmetic bag I was looking for none of them knew what I was talking about! I left in a huff and I will NEVER return again. Gap has idiots for employees and it is disgusting.
0 and waos teth eddaOnday
I am writing this review as a courtesy to your company. I recently worked at Gap Outlet in Vero Beach, FL. One of my supervisors, who I will not name, habitually left products falsely advertised. I know this because I was often on price markdowns and promotions during the latter part of my employment. Almost half the store was incorrectly advertised and priced every time I worked there. I want to say more than that but I never conducted any research on the exact portion of the store incorrectly advertised. I notified her of the markdowns, markups, promotional offers, and items placed in wrong sections every time they appeared on my price gun. She told me she ‘always skips over them.’ Eventually I began signing, pricing, and rearranging sections to reflect true corporate pricing for that given day. My supervisor began lecturing me that I wasn’t working fast enough. I told her I was behind on markdowns because large portions of my sections were incorrectly promo’d, priced, signed, and incorrectly placed within differently advertised products. Instead of thanking me for taking the extra time to properly organize each section, she became angry and discouraged this kind of behavior. In fact, a fellow employee had previously warned me that ‘this kind of overachieving will not get you far here.’ Someone close to me has also worked there for several years and confirmed that doing more than the bare minimum is frowned upon at this store. After the final confrontation, I told my supervisor to replace me if she was unhappy with the job I was doing, and now I have officially been taken off of the schedule. I am sending this email because I plan on starting my own clothing company in the near future and I would not accept employees incorrectly pricing and advertising my products on a daily basis. I believe the Gap Outlet corporate training video I watched specifically stressed the importance of proper advertisement as a matter of law. But anyways, I am just giving you a heads-up. Hopefully you can find out what’s going on and correct the error to maximize profits. Have a nice day.
I’m writing this about my personal experience I have had working at one of your outlet stores in Brooklyn New York , in my 16 years of retail 10 of which I’ve been a manager for high volume stores in NYC , I’ve always been attracted to gap for employment. I must say it was the worst job I ever held in my life reason being the culture of the store and where I came from and what I know associate advance basics on there talent but in this store it’s all about popularity and favoritism. In details the mod schedule is suppose to be made base of an associate strength in a department and the business , however in this store the mod schedule is base of the mod personal feelings about the associate. There is no confidentiality among the employees to manages even if it’s personal or confidential. It’s so funny on a high traffic day or sale day , there is not enough associate schedule on the floor to assist customers , however on a day when the store can’t make LY there is a full staff , also the miss management of the schedule affects associates personnel and professional life . Overall the company is a great company to work for but 400 Fulton Street has lots of room for improvement .
Former employee
I have been trying to contact you to obtain a statement for my San Francisco Health Reimbursement Account. You do not provide a statement that shows dollar contribution by hours worked. Please tell me how to obtain this information. I have had an open ticket with Gap Employee Services for many weeks, but no response.
Also, I am reading on GapWeb today that this HRA is “frozen” as of July 1, 2014. What does this mean? Will Gap no longer be contributing to our Health Reimbursement Accounts? Why not?
Please shed some light on this significant benefit!
**THIEVES** Please hire cashiers that know Basic Math!
MARIA at Aventura Mall in Miami store #6312 stole from me. Yes I used the word stoled. How on earth is 40% of $99, $18???? I am not dumb. I told her to void the transaction and redo it. She did new total was $59. To top it all off she acted like it was no big deal. When I told her if she saw the difference she had a “What Ever” attitude. Her reply was “I fix it” Well it was because I told you do redo it.
I am sure if I were to hand over the full amount that my purchase was you would not be ok with it? If I were to walk out with a $20 t-shirt and then act like whatever when you stop me would you be ok with it and not call security on me? I think not. So I am not going to take being stole from lightly and on top of that she gives attitude. Yes I spoke to the manager Ariel another one that needs training on customer service. She said she will have a talk with Maria. I walked out then a few minute later came back in to get their names. Ariel was not around and Maria was still with that attitude. You have NO INTEGRITY, and what happened to DOING WHAT IS RIGHT?????
Maria should be fire, or alt east written up and not allowed to work the cash register if she doesn’t know basic math and instead of taking advice gives attitude. I am still upset about the entire incident that I think I will go ahead an boycott all Gap and its sister stores as well as post everywhere I can about my experience.
Once I got hired I was promise at least 25 hours a week. Now I’m only getting 4 hours a week for the last 3 weeks. This week I wasn’t put on the schedule. I feel the store I work at is doing favors for certain people. I have been asking why am I only getting 4 hours they claim they have no hours but its people that are on there with 30 hours. Its not fair I want to get a transfer how can I go about doing so?
Schedule emailed July 10, 2014 to a consistently hard-working and cooperative Replisher Associate at The Gap on 34th/Broadway in NYC:
Sunday, 07/13
07:00AM – 11:00AM WRK 00763_GAP_REPLENISHMENT
Monday, 07/14
Off
Tuesday, 07/15
Off
Wednesday, 07/16
Off
Thursday, 07/17
Off
Friday, 07/18
Off
Saturday, 07/19
Off
TOTAL HOURS = 4
Posted on the NYC craigslist site July 10, 2014:
The Gap is hiring Sales, Replenishers, Stock, and Overnight
?
Please explain
I am a shopper at your stores in the long island n.y. area. I recently received a $15 off card I attempted to use it in your Cedarhurst n.y. store and was turned down by the nastiest individual that manages this facility. This is not the first time she has exhibited this type of behavior gap inc. should reconsider what type of people should manage their stores. I will never shop the gap again because of the rudeness of this person.
Sounds like Gap doesn’t know how to hire professional associate with decent customer service skills. We all work to hard for our money to be treated with disrespect. Tell everyone and put it all over social media.
I recently shopped at your gap store in Vegas outlet 04/13/2014 and I was told that if I buy the reusable tote bag I will get 10% off and plus the whole year when I bring the tote bag with me on my next purchase in “ANY GAP STORE”. I went to the gap store today 4/25/2014 at the mall and I was told that they do not accept that 10% promo anymore and she said that they did that 3-4 years ago. Is it true that the promo is only for the outlet store?
Well I also purchased at the banana republic cabazon outlet and they told me the same thing about the 10% tote bag. I have not been to a regular store yet but I want to know if I can or can not use the 10% off promo. Because if that is the deal your employees are lying to your valued customers and that is NOT RIGHT! Even though I basically got the tote for free by having additional 10% off promo the information that they told me is WRONG.
I want to hear your comment about this.
I recently made an online purchase at Gap.com. Placed the order, paid for everything, and watched the tracking information as it was shipped to me. Strangely, all the shipments were being returned. I contacted Gap customer service via email and received prompt courteous reply. Unfortunately she was unable to help me. I sent more emails as the remaining shipments were returned to sender. I finally received an email stating that I wasn’t supposed to use the combined offer online and the shipments were being recalled. I really cannot believe that this is how Gap treats their customers. I may not have a Gap credit card, but I shop at Gap, Banana Republic, and Old Navy. The online ordering system did not stop my order or the promotion. I really do not think I should be punished because of the website. I placed an order, paid for that order, and expect to receive that order.
Gap has truly outdone themselves on mistreating a valued customer, not to mention using poor business practice. No one even contacted me to explain the situation until I wrote a few very stressed out emails because everything was being returned.
I’m enduring a great deal of stress because of this incident and I’m not taking it lightly. I would like Gap to correct the situation.
I urge you to please release my orders as I paid for them. Can you honestly say that you are doing the right thing? Please consider that doing the right thing means that you will honor the order purchased by your valued customer and retain that customer.
Here is the Gap Code of Conduct as found online:
is a commitment we make to our shareholders, customers
and each other not only out of a legal obligation, but because
it’s the right thing to do. Our success is built on trust, along with
a reputation for transparency and quality in everything we do.
We each make important contributions to protecting our
company and its reputation. Recognizing right from wrong,
and understanding the ethical implications of our choices, is
fundamental to doing what’s right at Gap Inc. We are each
responsible for applying the standards outlined in our Code
of Business Conduct to our work, every day.
Are you following your own code?
I know you are not accredited by the BBB but I will be filing a complaint next week anyway. I sincerely wish to resolve this matter and would like my order sent to me immediately as I originally purchased it.
That is just wrong of them. And yes the BBB. Thank you I am going to file a complaint right now.
Hi my name is Danielle Magana and I worked for the Banana Republic LLC in Auburn Washington and I did not receive my W-2 form in the mail. Could you email it to me so I can do my taxes. Thank you 253 269-XXXXX
Danielle Magana
The GAP is currently building a new store at 37-32 82nd Street Jackson Heights, NY 11372. Interviews with the carpenters working for your general contractor Schimenti Construction have determined they are being paid “sweatshop wages” not area standard wages and benefits as recommended by the New York State Department of Labor.
Sweatshops in any industry are not viewed in a good light. Please do all you can to change this situation . The GAP should ensure that their contractors only employ NYC Buildings Trades Contractors not “sweatshops”.
Thank You,
Michael Donnelly
917-376-XXXXX
Hello my name is Bill. I was in your Glendale store today and really wanted to purchase a specific shirt. There was only one shirt left in my size. The other shirts were one size too big. The problem was that it was on a mannequin. I asked the store manager (Joseph D.) if he could help me and he replied with saying that it is “store policy” and he couldn’t take the shirt off. The store wasn’t even busy and it would’ve took just a few minutes to swap out the shirt for another one just like it. I’m very disappointed in the service i received and i doubt i will be going back any time soon. I’ve been shopping at GAP for many years now, and this type of service is not acceptable. I mean, how silly is this? I’m paying for it and this person didn’t want to take a few minutes to swap out a shirt on the mannequin.
How dare you indulge in this inhumane use of angora fur for your products? I am utterly disgusted and emotionaly disturbed to know that you take part in this slaughter house for your own profit and gain.I am truly ashamed to know that I have purchased your products and have allowed myself and my children to wear such HORROR (as you call fur.) I will never put another penny towards your horrific clothing line ever again. Shame on you and any person that is affiliated you. You DISGUST me beyond belief.
To whom this may concern
My name is Rudick Napoleon I am currently a client at La Casa, I am writing this letter on behalf of the men of the Facility, we are a group of approximately forty men living in a Transitional Rehabilitation facility, learning to live life and life skills and the necessary tools on how to live without the use of any substances. The reason for this letter is to request any donations or items that you can provide the men of La Casa in hopes of having a nice Christmas and to help us get back on our feet, any donations will be greatly appreciated.
I know we all have been through times where compassion and a supportive hand up would have helped a lot. If by chance the holiday has passed we are still open to receive any donations if possible.
Thanks for your generosity. I hope I can count on you.
Sincerely,
Rudick Napoleon
RudickX@gmail.com
XXXXX spring RD NW
Washington DC 20011
I am currently a college student working on receiving a Master Degree in Education, Early Childhood)
How does Gap select its talent for print, tv, and the internet?
How can these department be contacted for further inquiry?
I am working a project for young kids ages 2- 5
Thank you very much, I can also be reached at cell phone 567-686-7338 and land line phone at 419 478-1343