Gander Mountain was founded in 1960 by Robert Sturgis, an avid outdoorsman who was disappointed that he was unable to find quality hunting and fishing equipment in his small town of Wilmont, Wisconsin. He began a mail order catalog business which grew very quickly. Unfortunately, the Federal law passed in 1968 outlawed the sale of mail order guns, which lead Gander Mountain to revamp their focus.
Gander Mountain opened their first retail store in 1996, The success of this company has allowed it to open 115 stores in 22 states. The company operates retail stores which focus on outdoor clothing and footwear, hunting, fishing, and camping equipment, along with knives, new and used guns, ammunition, flashlights, lasers, optics, holsters, and personal defense products such as pepper spray.
The company had $1.6 billion in revenue in 2014 and employs 2,325 people.
Gander MountainGander Mountain was founded in 1960 by Robert Sturgis, an avid outdoorsman who was disappointed that he was unable to find quality hunting and fishing equipment in his small town of Wilmont, Wisconsin. He began a mail order catalog business which grew very quickly. Unfortunately, the Federal law passed in 1968 outlawed the sale of mail order guns, which lead Gander Mountain to revamp their focus.
Gander Mountain opened their first retail store in 1996, The success of this company has allowed it to open 115 stores in 22 states. The company operates retail stores which focus on outdoor clothing and footwear, hunting, fishing, and camping equipment, along with knives, new and used guns, ammunition, flashlights, lasers, optics, holsters, and personal defense products such as pepper spray.
The company had $1.6 billion in revenue in 2014 and employs 2,325 people.
I have a100 dollar Gander Mountain gift card.. I can’t use it, I can’t sell it. It doesn’t even work to the satisfaction of making lines to snort goodies. (LOL). You people suck big time!
Good afternoon,
I bought a gift card for my brother for Christmas and when he went to use it the store informed him he was unable to use it due to the store closing down they told him to go on a website (mnb.uscourts.gov/epoc/) when I went on this website to make a claim it was asking questions I will not answer on a computer or phone. I have the gift card and original receipt and I need to know how I can be reimbursed or when I can use the gift card. Gander Mountain already received my $100.00 and I would like someone to help me with this matter please contact me via email or phone …
wojtynamichelle@ yahoo.com
734-301-XXXXX
Thank you
Michelle Cossey
On January 7, 2016 Jennifer was diagnosed with stage 4 colon cancer. that had spread to her liver. In June 2016, cancer had shrunk with chemo and Jennifer was put a smaller dose of chemo as. In November 2016, Jennifer had a pet scan and we learned that the cancer had started to grow in her colon and liver again. In December 2016 full chemo had started up again. In July 2017 Jennifer had another pet scan and we found out the cancer was still growing in her liver and lymph nodes. At this time chemo is no longer an option and we went for a consult with Mayo Clinic at the end of July. At Mayo we found out that the only option was to take a pill to help slow the cancer down. We are coming to the end of that treatment. We are living each day at a time with love and prayers as a family. We are having a fundraiser on October 28 including a bake sale, costume contest, Chinese (bucket) Raffles, 50/50 Raffles, Silent Auction, and much more. We are looking for any donations to generate more money to help and support this family in their time of need. This fundraiser is very important to me because this is my brother and sister in law, Jennifer. Thank you for taking the time to read this and God bless!
The Powell Family
Does Lemonis speak for the chain? He is getting slaughtered on social media right now. He is detrimental to your bottom line. I will not shop at your stores as long as that America hating pos is associated in any way.
the store in Bowling green Kentucky , sold me a rod rack , which I paid for up front before the store closed , $100.00. they said they would call me when the rack was empty and I can come and pick it up.
went by the store to check on it , the store is closed , I never got a call .
and no one I have spoke to @ gander mountain can tell me how to get the rack or get my money back either one…
NOT VERY HAPPY !!!!!
I have an unused gift card and would like to get reimbursed for it since it can no longer be used. How do I go about doing that?
My husband purchased a Savage Trophy Hunter XP left handed rifle at the Huntsville, Alabama before they closed. He was very excited to find a left handed rifle for me to give him as a birthday present this year. All of the paperwork that came with the rifle is for a Nikon scope. The scope was that was attached to the gun was a cheaper bushnell. This was very disappointed. WHO can I contact and what can be done about this? Apparently the scope was switched at the store, with noone caring since they were closing. Even for a store that is closing, this is sneaky and not ethical at all.
Are you still planning on opening a new store on Blairsferry Rd N.E. in Cedar Rapids, Iowa? I live near there and there sure doesn’t seem to be much happening at the site, though you have built a building and done landscaping. ???
Bought a handgun in your Middletown, NY store. Asked when the store was closing was told
August 27th. I asked if the store closed before my revised permit arrived what would happen. Was told my handgun would be shipped to a local gun shop. This past Wednesday they sent all the handguns back. (Mine was paid for in full). They did not have the decency to call me. They blamed the Orange Clerk (NY) for not expediting the revised permits which was a lie since I received mine on the Monday before they sent the handguns back. A heads up phone call would have been the proper thing to do. Third world country customer service. Tell me how I can get my handgun.
I went to the the store in Spring,Tx on 7/18/17 and was followed throughout the whole store. I couldn’t enjoy shopping with my family. Went to other stores and never had a problem like this. I was never asked did I need help until 45 minutes in the store. But the questions asked did I need help finding anything? (Normal)what am I shopping for? Then she walked down the isle and constantly watched in every department. Being the bigger person I ignored them for another hour until manager passed another customer smiled and kept walking on to us and asked again how are we doing then I explained to her how I felt about being followed she turned her back to talk to someone else and then walked back over saying I’m just working and I’m going to need you to leave and I can call the cops on you. (For nothing but shopping)Then there was an exchange of words. All this for shopping and being an innocent,honest customer. Being judged for skin tone with a clean record. Blown away by the lack of professionalism. To top it off by management supposedly with “TRAINING” I hate to say it or take it there and never pull that card but this is all it was very HURTFUL and EMBARRASSING the way she handled it in front of other customers.
Hello,
I am Bob Gower service supervisor for Cavanaugh Electric in Wilkes Barre Pa. I was inquiring to see if we could get on your electrical maintenance service provider list or how I can get on your list for Northeastern PA stores. Please contact me via phone or email.
THANK YOU
I had been contacting one of Gander Mountains Store for a few days (Eden Prairie) trying to find some simple information, but every time I got a hold of a person on the other line they either placed me on hold for 20 min or transferred my call to every department but the one I was looking for. Today I had someone on the phone (CS) and asked to be transferred, and I was told that they were to busy to answer any “non-sense questions” . My reply was well maybe I should got some where else. His responses was maybe you should, and before I could say anything else he said “go f&ck your self a$$ hole!” Well of course I called back 4 times, to try to get a manager on the line, and when I got a hold of someone, the same rep told me that the manager was way to busy to deal with a**holes. WTH! I’m soooo glad that customer service is #1 for Gander Mountain. It shows that treating customers like crap goes along way. I’m sad that their going under, but happy beyond belief that no other people will need to deal with Reps. Having individuals and management treating customers the way I have, says values on Gander Mountain as a whole.
I live in Arlington, TX. I have been to your store three times. Your customer service sucks. I waited 15 minutes at the counter to get some help. One person was filling out a form to purchase a gun which kept that employee occupied. Several other people came in after I did. One of the three employees went to a back room, I never saw him again. After about ten minutes one of the other employees went to the other end of the counter where the new arrivals were. He walked in front of me without giving me a second glance. I am a senior citizen and I have money to buy. I have never had anyone offer to help me and I am a well-dressed individual. I can easily see why Gander Mountain is going out of business in Arlington–poor customer service. I will never step foot in another of your stores as Long as I live. You have plenty of competition who will and do offer to help me.
I recently purchased a firearm online from a competitor as they would not match pricing. Gander said they would do the FFL transfer for a fee. After the online store shipped it to them, they are refusing to transfer the firearm. The online store sent them a prepaid return shipping and gander is refusing to ship the handgun back. Basically they have liked to me and are now stealing my firearm. I would avoid this company at all cost. I used to be a loyal supporter of gander but can no trust or support them.
This was in the morissville store in NC. Avoid gander at all cost.
So I bought some things there last night 6/1/17. I too knew the sales were supposed to be final and I understand that fully. I get home and get the things out of the bag and realized the pair of GS whisper fleece micro field pants I saw on the hanger marked mediums turned out to be 2XL. I weigh 145 LBS. I called the Williamsport PA store and talked to the manager AMY and explained and said all I want to do is exchange them or get something else for that amount not wanting the cash back and she flat out refused. There changing names for God’s sake not closing the doors and there’s absolutely no reason she couldn’t have helped me. So anybody out there need a pair of 2XL camo pants drop me a line a jfollmer015 at yahoo.com.
I came into you guys store on may 15th trying to purchase a xd .45 and got accused of smelling like marijuana. It was about 10 people that walked back and forth . Daniel inquired if i had marijuana with me , which i told him no and told him i would empty the bag for him and showed him my eyes. Im about to go to the air force and just got a root canal 6 days earlier so I couldnt smoke if i wanted to. He wasnt trying to hear that. I came back the next day and simply inquired about bullets while he is at the register . I Felt stereotyped. I walked away and he was at the register slandering me without any proof i smoked or anything to a dude saying “i cant believe he came back, are you guys together(because he was black), he came in here after he just smoked, I hate people like him . After he was done i tried to buy some bullets for my fn 5.7 and he acted like he didnt hear me and walked fast to the back and never came back. This is crazy. That is unacceptable. Never felt like that before. I came into you guys establishment to support your sale like i regularly do and was treated unfairly.
Novi, MI. Location
We spent $1100 in this store. We had a good purchasing experience however the firearm safe we purchased to protect children from accessing them did not work when we got it home. THIS IS A SAFETY ISSUE with children in the home. We wanted to exchange only for one that worked, NOT return for a refund. We were told no, all sales final. They would still have the sale, just on a different item. Apparently protecting kids and their safety is not a priority over making money. Very unsatisfied and disgusted with their ethics. I’m on board with anyone taking this to higher level’s attention.
WE CAN POSSIBLY CONTACT THE MEDIA ABOUT THIS?
any thoughts from anyone? Gander is taking this very lightly.
Cathy Morris – I’m equally disappointed and unsatisfied with my experience. Terrible business ethics.
I am FURIOUS!
i WENT TO GANDER MOUNTAIN LAST NIGHT, I HAVE ALMOST $200 WORTH OF CERTIFICATES, I PURCHASED THAT MUCH IN MERCHANDISE, I WAS TOLD I COULD NOT USE MY CERTIFICATES, I WAS GOING TO RETURN THE MERCHANDISE, THEN I WAS TOLD THAT I DID NOT HAVE TO THAT GANDER MOUNTAIN CREDIT CARD WILL HONOR MY CERTIFICATES AND DEDUCT FROM MY STATEMENT. I KEPT THE MERCHANDISE AND PASSED THE SHOES TO MY SON, MY KIDS ARE WEARING THE CLOTHING. I CALL TODAY AND THAT IS WRONG! THE CREDIT CARD COMPANY WILL NOT HONOR THESE, I WAS LIED TOO. WHEN I CALLED GANDER MOUNTAIN TO TALK WITH SOMEONE IT WAS MORE OF A “I AM SORRY…” THERE IS NOTHING WE CAN DO. DOES ANYONE KNOW HOW TO REACH THE CEO, OR SOMEONE OVER CUSTOMER SERVICE? THIS IS PLAIN WRONG, I WOULD NOT HAVE PURCHASED THE MERCHANDISE. PERIOD. I WOULD HAVE RETURNED IT. LET ME HEAR FROM PEOPLE PLEASE.
Went to Plattsburgh NY store on 5/6. Signs all over say everything in store is 10 – 30% off so went to look at rifles. Firearms were not on sale according to the clerk. Picked up 2 boxes of Remington 270 rifle shells and went to the cashier. He told customers ahead of me that items were 10 – 30 % off. Turns out my items scanned at $19.99 which is the regular price. Told me they weren’t on sale. Sounds like a complaint waiting to be filed with the New York Attorney Generals office.
I AM WITH YOU, PLEASE LET ME KNOW WHAT I CAN DO TO HELP.
Went to your store in ofallon, il on 5-9-17.. Supposedly to a store closing sale…We had $40 in coupons from credit card rewards from your gander mountain card…We were going to buy $200 worth of merchandise but they wouldn’t honor the coupons…Then they told us they store wasn’t closing..So which is it? If your not closing why is there a store closing outside of the store and why wouldn’t they take our rewards coupons we get from using your damn card…We left without buying a damn thing!!!
I am very disappointed that gander mountain is Salisbury maryland is closing it j7st sucks im going to have to drive more than an hour to go bass pro this store is in a great location we wish you would reconsider closing this store we spend more than. $ 30.000 in this store every year qt one time do you really. Want to loss that kind of business
PLEASE READ WHAT I WROTE
Went in your new Hartford store wanted to buy a gun I was told it was to late they can’t sell me a gun and it was 8:40 I ask for a manager his name was mark very rude and did not care told me takes to long to sell a gun and we are closing at 9:00 after I drove over a hour for nothing
I was in the Merrillville Indiana location a few weeks ago to purchase a fire arm. I just want you all to know that Shawn was GREAT!! He is very very knowledgeable about everything not to mention a great people person! He made my experience great!! Give that guy a raise!! I will definitely continue to shop at this location in hopes to have with him help me again!
February 9, 2017 I made a purchase and was asked to open a Gander Mountain credit card and I did. The process was seamless as I have excellent credit. February 15th I received a letter from the card issuing bank (Comenity Bank), stating the interest rate to be charged would be 21.24%. I called to ask why and was basically told take it or leave it. Here is what I told the bank representative, “when I receive the statement it will be paid in full and the account will be closed, 21.24% is highway robbery and your senior management doesn’t even bother to wear masks..” My credit score is 759. They should be bending over backwards for a customer who has never missed a payment in his life. You need a new credit card company. Would you accept this type of rate for a credit card?
PLEASE LET ME KNOW WHAT I CAN DO TO HELP IN ANY WAY, READ MY COMMENT
I just thought I would let you know you have a very rude bitter cashier at you Rockford, Il store.. My Husband was upset about it and then I noticed someone we are acquainted with had mentioned the same thing.. Same day so I am sure we both had the same guy.. Not very good for business if he doesn’t want to be there maybe you should accommodate him..
To whom it may concern,
hello my name is Kyle young van dyke, I am a disabled veteran currently attending a 90 day ptsd treatment program in Martinsburg, West Virginia at the Martinsburg VAMC. I’m writing this email to you to ask if it is possible that your company would consider supplying the replacement arms for your “Zero Gravity Outdoor Chairs” , we have about 8 of them and they all have broke through wear and tear. All the veterans here really enjoy sitting and hanging out in these chairs. It is therapeutic to relaxing and enjoy the weather in these chairs. All the veterans here experiencing mass trauma for the wars in Iraq and Afghanistan and being a veteran myself of the Iraq war. Any donation of these chairs would be greatly appreciated from every veteran that’s here now or will come in the future. thank you for your time. I can reached by email at: vandyke.kyle1012 at gmail.com or by cell at: 732-864-XXXXX. I will be hoping to get a response from your company that I can share with the other veterans here. Once again thank you for your time.
Kyle Young Van Dyke, United States Marine Corps Iraq war Veteran September 07- March 08.
PLEASE READ MY COMMENT