FrontPoint Security was founded in 2007 by a trio of friends, current CEO Chris Villar, his climbing partner Peter Rogers, and friend Aaron Schumaker. They wanted to build a security company that not only used the latest in technology, but didn’t use fear mongering as its main selling point.
The company was listed in 2012 as one of the best places to work in Virginia for a second straight year. The company is also won Angie’s List first ever Super Service Award in 2013. They have an A+ rating with the Better Business Bureau.
FrontPoint Security offers image sensors, motion sensors, panic alarms, keychain remotes, wireless indoor and outdoor cameras, talking remote touchpad, as well as water and heat sensors, carbon monoxide sensors, and glass break sensors.
FrontPoint SecurityFrontPoint Security was founded in 2007 by a trio of friends, current CEO Chris Villar, his climbing partner Peter Rogers, and friend Aaron Schumaker. They wanted to build a security company that not only used the latest in technology, but didn’t use fear mongering as its main selling point.
The company was listed in 2012 as one of the best places to work in Virginia for a second straight year. The company is also won Angie’s List first ever Super Service Award in 2013. They have an A+ rating with the Better Business Bureau.
FrontPoint Security offers image sensors, motion sensors, panic alarms, keychain remotes, wireless indoor and outdoor cameras, talking remote touchpad, as well as water and heat sensors, carbon monoxide sensors, and glass break sensors.
Worst brand ever. Not even worst security system brand, worst brand. It’s a scam. I’ve called a billion times and no one answers the phone to let me cancel.
I have had no service since June when my hub went out after barely having it for a year, it’s now November!!!. They still charge me because I can’t remove my card from the account unless I call. I’ve called and emailed multiple times which results with claims they’ve left a voicemail I never receive. I turned off my spam call blocking and answer every unknown call I receive but it’s never them. They continuously email back to ask for another number to call me at I only have one!!! Which they know because I’ve told them in every email! I call I get put on a call back list! They have charged me for months for absolutely NOOOOO service!!!! They are con artist!!
This company is a joke – they sell refurbished garbage that is outdated and overpriced. Their customer service is pathetic and a sad attempt at servicing their customers . I have three separate systems at multiple locations and all three have failed causing multiple false alarms at night. Leadership is weak which is clearly carried through to their employees.
Been with front point for 8years and the batteries need to be replaced but the units don’t open. I have 2 glass break sensors and 2 motion sensors. tried to get frontpoint to replace them but they wanted to charge me 3 time what i could buy them for online unless i signed a contract for another 12 months . Is this how you treat loyal customers. When I asked to speak to a supervisor The Account Mgr. Jordan Nase said he was the highest person i could speak to . Tried to call the corp office but all numbers go back to the original cust. support number. So after 8 years i canceled my account.
Obviously this doesn’t work either. I left a complaint and it is not here.
I would like to know how I can get someone on the phone to help me. I have called customer support 5 times now and have been told by your automated system that I will get a call back. If not the same day then the next day. To date I have not had a single call back. I also contacted support through your website and have gotten nothing but a confirmation email saying they received my request.
I have been a customer for 5 years. I had to chat to get a sales person to call me on the phone. I got the upgraded equipment before it was expected to arrive but I cannot set it up without customer support. I also signed a new 3 year contract, which I am not longer interested in and fully expect to be released from without penalty. The equipment is sitting in the original boxes and needs to be returned. How do I accomplish this?
How do I do this. I am beyond livid with this company. Customer support is non-existent and I would rather not be associated with this company at all.
Jean Myles
Jean Myles
Call the corporate office phone number in our listing
I have been so disappointed with the way Frontpoint handles customer complaints. I need to watch my charge account so close because they will place charges on my account without permission or explanation. I returned two door locks as they didn’t work and when they refunded my money, they only returned half of the money and refused to repay the full amount. They just argue with me to the point of total frustration..
At this point, I wish I had never heard of them. I can not get out of the contract, but will be ripping the system out at the end and go with a company who is reputable,
I’m looking to file a civil class action lawsuit with Frontpoint. This company are crooks and thieves. Probably the worst service I’ve ever experienced and from the looks of things a lot of people feel the same way. Let’s do something about it??!!!!
I was offered a job at frontpoint which I was greatly appreciative, I filled out everything and got the job , I was told I had to take a drug test (which I didn’t mind because I don’t do drugs ) but I had to schedule an appointment which I did . A few days after my interview I received a call from a staff (can provide name at later date ) that said I didn’t get the job because of my drug test . It said it came back positive for weed and Cocaine . …….. immediately I’m shocked , but while she was on the phone I said “what drug test ? I haven’t even went to my appointment yet so how could I come back positive for anything ? And I know for a FACT I don’t do drugs “ long story short she sounded shocked when I said I haven’t taken on yet and she said “well that’s weird , I’m going to see what happened and give you a call back “ I NEVER received a call back until this day . It’s MANY factors that could of played a roll but IF your lab messed up on me , imagine how many other people were cut short from the opportunity . I’m not saying frontpoint owes me anything but I moved to Alexandria va right after I got the job because I thought it was a secured position after that I was told I couldn’t work for the company . I’ve been trying to find the private email to the ceo/coo etc but can’t so that’s why it’s being posted here . I would definitely like to be reconsidered for the job , not only that but I would honestly like a conversation with the head person about the matter .
Dear CEO Chris Villar, CFO Aaron Shumaker and COO Peter Rogers,
The system gave false alarm twice in the middle of the night. My family & I, got scared of the incident as a home break-in by the burglars. In that panic, I got panic attack & had to go to medical emergency & had to pay thousands of dollars in medical bills. I
When requesting for service cancellation, they wouldn’t cancel the service unless I pay the early termination fee & the 3 year contract, which I was not informed earlier when I signed up for their services. Now they’re giving me a hard time cancelling the service & abusing me to pay the early termination fee.
I want to bring this to your attention & request, if you can kindly waive changes for which I did not agree to when I signed up for the services.
Thanks,
Anthony
September 20, 2017
Frontpoint Security Solutions, LLC
1595 Spring Hill Road, Suite 110
McLean, Virginia 22182
Dear CFO Aaron Shumaker,
I logged in to my checking account yesterday and was alarmed to find an unauthorized withdrawal from my checking account and a charge to my credit card both in the amounts of $224.95 in addition to the authorized withdrawal of $35.95. This previously disputed amount was withdrawn after my discussion with Customer service Rep., Alden Michels regarding an erroneous system generated collections email, sent on September 15th threatening to take action by August 28, with termination to commence August 31, 2017; and an email agreement, that only the authorized amount of $35.95 would be charged to my credit card bringing my account current. This all transpired because Frontpoint kept a $189.00 refund due me for a returned doorbell camera, and instead of refunding my money, decided to credit my account, the $189.00, deducting my scheduled payments of $44.99 from that amount; thereby leaving a balancee of $35.95. My scheduled payments of $44.99 were to resume next month so the account would be satisfied.
I spoke with Chris, at Frontpoint who informed me that the unauthorized withdrawal from my checking account was credited to my credit card account and could not be deposited into my checking account.
Why your company took it upon itself to withdraw this money after the fact is mind boggling and I believe it to be both unethical and wrong. There is no excuse for what has transpired over this debacle initiated by Frontpoint and sheds a bad light on your accounting and business practices.
Therefore I find it impossible to continue to do business with a company who handles customers in this manner. I trust that Wells Fargo Bank and I will be able to rectify this matter and that i won’t have to take any legal steps to solve this matter.
I will be happy to return all of your equipment and I’ll await your instruction on how you want to handle the return of your property.
Respectfully submitted,
Margo Moorer
Madeehah Muhammad
Chicago, IL 60629
August 11, 2017
FrontPoint Security Solutions, LLC
1595 Spring Hill Road, Suite 110
McLean, Virginia 22182
Dear CEO Chris Villar, CFO Aaron Shumaker and COO Peter Rogers,
I recently signed up for FrontPoint Security service in May, 2017. I had a security camera sent to my apartment, but because of apartment restrictions I could not install it on the outside. I returned it and got the inside security camera instead. Upon my returning the security camera to your company, I was given a so-called credit, in which your representatives repeatedly told me, your company would deduct my monthly payments until the credit is used up ( which they did) until last month. On around 7/17/17 your company charged 199.00 from my account.
I am furious and disappointed!!! How could your company tell me you are deducting payments from a (so-call credit to my account and charge me at the same time)??? It appears your company made a serious error. I would have preferred you not tell me this and just charge me for regular monthly payments. I was billed incorrectly because of your company’s error and misrepresentation.
To resolve the problem, I would appreciate your company refund the amount of 199.00 to my credit card (not my FrontPoint account). Your company’s unfair and unjust policy has cause me unrest and much discomfort. It seems your company is not transparent enough for me to call your corporate office and have a one to one conversation regarding this matter.
I look forward to your reply and a resolution to my problem. I will wait a few days before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me by phone at (312) 806-XXXXX or by the above address.
Sincerely,
Madeehah Muhammad
PLease ASAP regarding my Frontpoint account. #312.806.1169