FirstEnergy was founded in 1997 when Ohio Edison acquired Centerior Energy and subsidiaries. The company is involved in the generation, transmission, and distribution of electrical energy for consumers and businesses.
The company is the largest investor owned utility in the US, serving more than 6 million customers in the states of Ohio, West Virginia, Pennsylvania, Virginia, Maryland, New Jersey and New York. In early 2016, the company decided to bow out of the competitive energy business and become a fully regulated company over the next 18 months.
FirstEnergy stock is traded on the NYSE under the ticker symbol:FE. Currently, the company employs more than 15,000 persons and had annual revenue in 2016 of $14.5 billion. Company headquarters remain in Akron, Ohio.
This message is for Michelle Henry.
I am a First Energy customer and after being placed on hold for 45 minutes, I would like to share with you some feedback along with a solution.
Our clients are utilizing their on-hold time as an additional profit center while using intentional On Hold Marketing and custom content that engages the caller positively, rather than feeling every painful moment on hold.
BusinessVoice creates messaging around brand, information, and intentional content while you have a captivated audience, which limits negative caller abandonment.
Do you have 20 minutes for me to share with you how we can help?
Good Marketing,
Heather Mullins
Account Executive
419.724.7368