Dish Network, commonly referred to just as DISH, was founded in March 1996 as Echostar. The company was originally a distributor of C Band satellite TV systems. They launched their first satellite Echostar I at the end of 1995. They made their first broadcast in March of 1996.
In 1999, Dish was the first to release a HDTV tuner. In 2003, Echostar IX was launched, which allowed broadcasting of all local channels to US consumers.
In 2011, Dish acquired the assets of bankrupt Blockbuster Inc. and subsequently added Blockbuster Movie Pass to their offerings. That same year, the company spent more than $3 billion acquiring cable and satellite companies who were failing or in bankruptcy. 
Dish also attempted to acquire Hulu in late 2011, but Hulu owners declined to sell.
In 2012, Dish dropped Network from their name and just goes by DISH. Their parent company is still called Dish Network.
Dish’s main service is satellite television, although it is considering adding satellite internet to its line up. It has petitioned the FCC, but remains in limbo at the moment. The company’s offerings are similar to other satellite and cable companies. Viewers can choose from a series of service bundles, paying more money for more channels. Company officials believe that by offering something different (internet) they have a better chance of standing out from their competition.
Dish Network independent dealers have repeatedly been charged and fined for employing illegal telemarketing tactics, such as violating do not call lists and making calls in which a live telemarketer does not connect promptly after the call is answered.
The company has been sued and countersued dozens of times over the years. Dish admitted in 2001 that they had employed more than 100 law firms and countless attorneys to handle these lawsuits over the past decade alone.
Dish currently services over 14 million customers in the US and in 2015, annual revenue of $15.1 billion. Dish is publicly traded on the NASDAQ under the ticker symbol: DISH. Headquarters for the company are located in Englewood, Colorado.
Dish Network, commonly referred to just as DISH, was founded in March 1996 as Echostar. The company was originally a distributor of C Band satellite TV systems. They launched their first satellite Echostar I at the end of 1995. They made their first broadcast in March of 1996.
History
In 1999, Dish was the first to release a HDTV tuner. In 2003, Echostar IX was launched, which allowed broadcasting of all local channels to US consumers.
In 2011, Dish acquired the assets of bankrupt Blockbuster Inc. and subsequently added Blockbuster Movie Pass to their offerings. That same year, the company spent more than $3 billion acquiring cable and satellite companies who were failing or in bankruptcy.
Dish also attempted to acquire Hulu in late 2011, but Hulu owners declined to sell.
In 2012, Dish dropped Network from their name and just goes by DISH. Their parent company is still called Dish Network.
Dish’s main service is satellite television, although it is considering adding satellite internet to its line up. It has petitioned the FCC, but remains in limbo at the moment. The company’s offerings are similar to other satellite and cable companies. Viewers can choose from a series of service bundles, paying more money for more channels. Company officials believe that by offering something different (internet) they have a better chance of standing out from their competition.
Dish Network independent dealers have repeatedly been charged and fined for employing illegal telemarketing tactics, such as violating do not call lists and making calls in which a live telemarketer does not connect promptly after the call is answered.
The company has been sued and countersued dozens of times over the years. Dish admitted in 2001 that they had employed more than 100 law firms and countless attorneys to handle these lawsuits over the past decade alone.
Dish currently services over 14 million customers in the US and in 2015, annual revenue of $15.1 billion. Dish is publicly traded on the NASDAQ under the ticker symbol: DISH. Headquarters for the company are located in Englewood, Colorado.
After being a “loyal” customer of DISH TV for 25+ years, I finally Referred A Friend. Went on line and got the Code and gave it to my friend. He ordered DISH TV, guy comes out and can’t figure out how to install it in his newly built home. Gee, check the connection box on the garage… Anyway, next day another guy comes out plus a Supervisor to see what the problem was. Obviously the 1st guy had no clue. OK, all installed and my friend gets his $100 credit on his bill for me referring him.
Now, I’m waiting for my credit….nothing, I get my bill and no credit at all. So, I call and give them the CODE, person’s home phone number, name ect., and tell me, oh yeah….he’s getting the credit. THAT’S CORRECT….and WHERE IS MY CREDIT?
Oh, I will have to put a tracking on this and you should hear in 2 days….2 days came and went and I call again. This time the girl says, you need to speak to a Account Specialist, so after being on hold forever, I get Diana. She’s talking to me and all of a sudden we are cut off, I get a dial tone….so much for that. No call back, no email, nothing.
I called back yesterday 8-12-21 and after speaking with a girl, she say’s I’m going to transfer you to a Sr. Acct. Specialist. This time I get Erica and she asks me a few questions and says, the CODE # I gave my friend was 3 years old – WHAT? I said, I have it printed out and I got it in July, I’m looking right at it. Then she says, I see your friend is getting the credit….but you are not the referral person – WHAT!
Then Erica says, oh….yes, you are the referral person, like she even really knows at this point what the F is going on. After a long conversation with her about just getting my $100 credit, she says, OK, I’ve given you the credit. I ask her to send me an email confirmation of this and she said, I can do that. So, next morning, I’m still waiting for my email confirmation.
In the meantime, I had to pay the bill that I received in the mail without the credit. Then I called my friend I’d referred to see how he was doing. He says he’s had issues with his 1 bill already….gee how nice. Then he says he referred his parents to DISH TV and they have it installed as well. He received a notice from DISH TV saying he will now get another $100 for his referral. So, he now has $200 in credit with DISH TV.
So, let me break this down….I refer a friend after being a customer of DISH TV for 25+ years and have gotten nothing. The friend I referred is getting $200 in credit, with emails to prove it. Oh and DISH TV now has 2 more customers….yep, I’m still getting nothing for being a “LOYAL CUSTOMER.”
I have been a DISH customer for 16 years. On 12/06/2020 I called DISH to cancel my service. After waiting on hold for 25 minutes, a representative named Christian took my call. For over 5 minutes he tried to talk me into continuing service with DISH. Finally, I asked him for his last name. He refused to give it to me. Then I asked him for his company #. He said it was “Operator # 8U4.” I told him that I was going to file a complaint about his refusal to cancel my service. He still refused to cancel my service. This is ridiculous! What do I have to do to get my service canceled?
Unplug it And Don’t Pay the Bill……I’ve been a customer for 12 years And I get a Bunch of Crap Too…..Please Hold , Then You get Disconnected & Then You Try to call back And 3 Hrs have gone by with No Results.
Then You Try on a Day You think there’s More Intelligent Life there And start over again…
Everybody’s Streaming Now , I’m Just trying to figure out how to get around their Receiver so I can still have the Interactive Controls…. I’m still trying And Like this Guy Just Said ” I Talked To 3 Different People And Got Three Different Answers” I’ve Been There & Done that Too ! Welcome to the Club…. ” That’s For New Customers Only ” We Screw the Old ones & Lure in the New Ones……. 04-06-2021
I am writing this is utter disappointment!! My service has been down for 5 days now !!
Just spoke to your supervisor Lynette..ID ITP
She was very unprofessional!
Can someone get this resolved!!!
Rohit Mahajan
*** Jefferson Avenue Hasbrouck heights nj 07604
After almost 18 years as a loyal customer, i called it quits yesterday. From the bill constantly going up(it started at 35.00 when i first signed up) to the lack of respect any of there customer service staff have. I spoke with 3 different agents last night and got 3 different answers. 1 agent proceeded to cancel my service prior to my full consent. Then when i tried to get it back they told me i had to sign up like a new customer and loose all credits that i currently had. I proceeded to tell them never mind they could keep there service. Over the years we have lost many channels, started getting charged for free locals, lost my equipment that i owned, and so much more. Dish has done nothing but run this company to the ground so that the Corporate wigs could be a little richer off of us little people. After the final conversation last night and being told i would be required to pay a bill for cancelling, (i have not been in contract for many years, except the one that i got put in falsely this past April.) I told dish they could kiss it. A customer should never be told they lied even when there is a recording otherwise. To say the least i am still very mad and will be sending a letter to the corporate office in regards to the crap i have put up with along with a bill for my troubles. I upheld my end for way to many years and now its there turn. Good luck getting new customers and keeping them, people will see through your bull and go to better servcies.
This is how they treat a 20 year customer:
I called to inquire about getting other channels. The customer rep cancelled my package without my consent. When I stated that I did not request that, he then added it back. Now I get a bill higher than usual because my old price was grandfathered and because it was removed I cannot get the same package/price back. What a way to charge a senior an extra $50 a year. Shame on you Dish Network !
I am just getting off the telephone with Dish customer service after being on the phone for over an hour and being transferred everywhere. I switched from Direct TV to Dish but now with my experience with Dish I am seriously thinking about going back to Direct TV. While Dish was in negotiation with the local channels we were still being charged for them and we lost customers because of not having the local channels. How is that fair???? I was offered a $5.00 credit, really just $5.00, that’s a joke. How come we were not offered the antenna at our business??? At my residents a tech came over to put an antenna up for the local channels but realized it wouldn’t work at my residence so I told him to leave my account as is and not change anything but they went ahead and took the local channels off when I had said not to change anything. I am very frustrated with Dish!!!!!
I can not believe Dish is really this bad, “But it is!” After completing my contract I was happy and tried 6 different times to renew my contract-I have the name and ID of each employee. I ask for the Loyalty Division and a very rude person would tell me there is no discounts unless you are a new customer! Wow, was I surprised. I told them I spent half my life fighting for this country and people in the US Army and now I am almost 70 yrs old but no discounts for old veterans like me! Well I just posted this on the VA line as a bad company for veterans to do business with and the rudeness with no respect for veterans or seniors. Good Luck Dish- I just wanted to renew a contract and stay with you, but not with a 50% increase!
You should get a $10 military discount. I get mine. But every thing else from this Company is out right FUBAR and the Customer service sucks.
Dish network in a danger to the American consumer. And from all the numerous complaints a danger to those who do biz with Dish……They have no trouble making sure you pay your monthly bill but any Dish service be damned… They have no problem raising your bill on a whim…… Expensive and most of what you get in a Dish package is selling you something.. This friend uses about 20 channel in a 250 package.. And on most of his channels numerous commercials all during the movie you may be watching…
Charging large sums of money and if you attempt to get any customer service at Dish you can be sure you will be pulling your hair out and thinking thoughts you would never have thought you would ever think!
Today someone close to me spent most of the afternoon trying to get customer service to respond in some way.. After writing customer service and about to send the complaint it disappeared, the page actually changed. losing his message.. When going through the website, this person, who builds websites, found that he was taken on a merry go round ride. and never able to get the information he was seeking.. Most of what would come up was selling something…
After 20 years and expensive monthly bills this friend walked out angrier then I have ever seen him.. In fact he is usually Mild tempered……
CONGRESS you caused this criminal activity and you had better fix what you caused to break! Consumers are being robbed by Dish and many Utility companies as well.. And because you all have your heads up a foreigners butt, like Israel, you are forsaken the “Rights & Needs” of the American people.
Ask your congress why we are unable to sue DISH…..
myradvocate.com/how-to-fight-dish-network
Note: AND DISH where is you so called email,? Are the many complaints getting to you?
I too have been with Dish for 20+ Years. We recently had a new roof put on and needed to have our satellite dish realigned. We called on October 2, 2019 and was told that we would have to wait until Oct 14, 2019 for anyone to come out.
On Oct 14, 2019 we waited all day for someone to come out, first we were told someone would be here between 6:45 pm – 8:00, then we were told it would be 7:45 – 9:00 pm. I called dish and said that this was unacceptable as it was close to 10:00 pm and no one has showed up. They said that someone would call me in the morning to set up another time. On Oct 15 Southern Star called and they would get to me on Oct 16 between 8:00 am and noon. The caller stated she was doing me a favor by getting me an appointment the next day otherwise I would have to wait until the following Monday. Dish contracts out their repair service to Southern Star who is the regional repair service which is close to 600 miles from my home. I have never been so rudely treated by anyone as I have by Dish and Southern Star. They could not care whether you are un happy or not. I don’t know what has happened to this company but they are losing another company. This kind of attitude from both their employees and their subcontractors. I am seething inside at their attitude. They yell at you over the phone and think they are doing you a favor and a service. As of today I will be switching over to another provider.
One unhappy and disgruntled customer.
I have been waiting for 2 weeks for some equipment which Dish is supposed to be sending to me. I have had to make numerous calls to Dish asking where my new receiver is, when it was mailed out, etc. In fact, my experience has been almost identical to that of Ms. Wortham below. I can certainly sympathize! Dish sure has changed in the 20 years I’ve been with them, and not for the better. I’m very concerned about the quality of their customer service nowadays.
I also have been with Dish for 20+ yrs and will be pulling the plug!! I have 4 other neighbors who are also going to take the plunge and I am considering contacting the rest of my neighbors in doing the same. We have lost ABC LOCAL channel for over a YEAR now, let alone HBO, CINEMAX, and now 2 of our sports networks BIG TEN and FX1
Whoever is doing your negotiating needs to be FIRED. I also think the CEO needs to go, for allowing this to happen. I am SURE your stockholders are not very happy!
I am sure I will not be contacted concerning this e-mail, but I sure hope this gets to Corporate!! I’m not holding my breath, and if so, will already have switched to Direct TV.
I have been a loyal Dish customer for 16 years and now I believe its time to move on to another provider. All Dish has done is lose channels and raise my monthly bill. I called today to cancel and they told me I would have to pay a cancellation fee of 158.00. I have been with DISH for 16 years and they want to charge me a cancellation fee. This is totally unacceptable behavior and unethical to saythe least. I’m very disappointed and would not recommend Dish to my worst enemy.
I cant believe I’m going to say this after 16 years, but I hate this company!!!
Pitiful company with huge exposure to china. Stock price falling from people disconnecting. Will soon fail.
I’m gonzo in 7 days if the Fox channel loss debacle is not solved. I thought I’d be getting Pac-12 + local NFL, but no longer. DISH is really pitiful. Too much other competition to put up with this nonsense.
I had an awful experience with Dish and really seem to have these experiences on the regular. On September 13, 2019 I called DISH to start the process of getting a receiver replaced. I got a very rude CS person and I hung up because I was not getting anywhere. I called back and I was transferred to a higher level because I was trying to get my Remote paired with the receiver. I have an extra receiver that I pay for each month because I get struck by lightning and I have a surge protector that does not work and to add more salt to the wound I purchased it FROM DISH. I got an empty box from Dish for me to send the fried receiver back. I did not get a replacement. I called and got this little CS person and she transferred me to the next level of people. I am suppose to get the next boxed/new receiver sent out. I have been with DISH since 2002 and referred people to them. They are getting worse with Customer Service and communication. Something needs to be done. They protect the higher ups and you ask for a call back and they transfer you to leave some place to leave a message. It is funny to me that go up on the price and get worse the service.
I hate Dish, would never recommend this company to any one who wants satellite service. 9 months ago they took away our ABC station, never has made the effort to let us know how long it will be or what is going on with the negotiations. Then 1 month ago they took away our Fox Sports Network. This is without a doubt the worst satellite provider that there is in the country. I have contacted them several times about some type of credit, and they honestly said that they would give me a one time credit of $5.00 for 9 months of not having our local channel of ABC and now our Fox Sports Channel. Are you kidding me, what planet are they living on. As far as I am concerned our contract with Dish is null and void, since they broke their end of the contract by not being able to provide us with our channels we were promised. I had much better service with Direct TV and wish we would have stayed with them. Word of mouth is the best advertisement I can give Dish, and never would I recommend them to anyone. All the money we are paying every month for channels that we can no longer get, and they want to give me a $5.00 credit????? They can put their satellite where the sun does not shine!!!!
The joy I felt subscribing to Dish three years ago has constantly eroded over the past 36 months to where I disgusted, disappointed and outright angry at this corporation and its management practices. The last straw occurred several months ago when Dish took one of my local channels (WSMV-Nashville) off the air over a contract increase dispute with Meridith Corporation and replaced it with cheap propaganda touting how great Dish is…..(only in some parallel universe!!!). Not only has Dish deprived me of the local news and program-ming of the local television station, but it has made it impossible for me to receive NBC programs. I don’t give a damn who is responsible for the so-called “bad faith” contract negotiations between the two corporations, but having already missed local and network summer programming, I WILL NOT MISS THE START OF THE FALL TELEVSION/CABLE SEASON AND THE START OF THE COLLEGIATE AND NFL FOOTBALL SEASONS, NOT TO MENTION THE START OF MLB’S PLAYOFFS AND WORLD SERIES! Since Dish has not bothered to keep subscribers informed on where their freeze-out is, I can only presume my time with Dish is about to come to an end for the aforementioned mentioned reasons. Contract or not contract, I will politely tell the villain in this ugly matter to cancel my service and come get their damn disk on my rooftop. Dish typically try its scare tactics of me about leaving before the end of my contract, but as a 70-year old former attorney now living on a meager Social Security, I will prolong a court settlement only after Dish has spent thousands of dollars to collect what I might owe to an undependable, greedy corporation for a last contract year. In the final analysis, I cannot decide who I am most angry with: Dish for its disloyalty and unprofes-sionalism to towards its subscribers like me OR me for stupidly thinking Dish was ever a better choice than past, ugly experiences I had with Comcast and Directv. I now see once again if it looks like a duck, walks like a duck and quacks like a duck….it’s a damn duck!! Dish is a ‘duck’, and it joins the hall of shame with Comcast, Directv and all the other television/cable companies operating in the U.S.
We were told that we would be updated on the dish/fox sports disagreement but the last update was posted on 8/2/19 2pm mt, and today is 8/19/19 1 pm mt. This is highly unprofessional, and maybe even unethical when you consider that we as customers were told that alt least we would get updates. From my viewpoint I wonder if negotiations are still ongoing or what is going on. Please give me an honest answer. Thank you.
I am sooooooooooooo sick of dish network
IF the fox sports channeks and the broadcast fox are not back up in 7 days or less contract or no contract I am leaving this peace of trash company and I will make sure many other people do the same
directv has offered me a great deal
What Dish idiot thought it a good idea to shove Google Assistant down our throats? Can you say P.R. nightmare. REMOVE IT OR I AM GONE!
I don’t give a damn what kind of deal you made with Google!!!!
REMOVE IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
We have been a customer of Dish for close to 20 years including our other place of residence before now. With the rising prices we decided to go somewhere else but after 6 months decided to come back to Dish. When I called I was told it would be over 2 and a half weeks before it would be installed. We made the appointment for July 13, 2019 for 12 noon to 5 p.m. I received a confirmation email on Saturday July 12, 2019 at 4:30 p.m. for the next day. My husband took off work to be here but no one called, emailed or texted all day.When I called at 4:45 p.m. asking where the tech was, I was told you wouldn’t be out today that I would have to reschedule for July 28, 2019. I asked why I wasn’t informed all day and was told a story of Dish didn’t have my correct number. I don’t appreciate being lied to because YOU have had my phone number for close to 13 years…but now you have the wrong number?? I’m shocked, extremely upset and disappointed the way you treat your customers. I never expected to be lied to or treated this way. I will take my business else where and will be sure to tell everyone we know the way we were treated and not to call Dish!!!
I know exactly where your coming from. My ordeal was over a two month period and I’ll advised by their technician that came to fix an outage from a storm. It’s a very long story and I will be sitting down this weekend to draft a letter to the BBB for the horrific experiences I’ve had over that period of time. I would not advise ANYONE to order Dish services. They epically failed from the phone center to.showing up and fixing a problem. They wanted me to concede a third day to wait around for them to show whenever they felt like getting around to me. If I’m going to wait around it will be for someone that knows what they’re doing. I had DirecTv for 9 years and never had a problem. That’s were I’m headed back.
I agree to your being upset do like I am doing go to The PUC (public utility commission) and make a report on them .Also I am going to BBB myself..
On July 3rd two employees of Dish were at my front door. They claimed to be with Spectrum which we have and were making sure we were getting the best channels for our money so we let them in the door to check our equipment. After a few minutes my wife determined they were with Dish and repeatedly told them we were not interested and to leave. When that didn’t work we had to threaten them with a gun.
I WOULD NOT RECOMMEND THIS SERVICE TO ANYONE, EVER TIME IT RAIN I HAVE NO SERVICE,,, QUALITY IS VERY POOR THE STAFF IS UNPROFESSIONAL, AND RUDE,,, PLEASE PEOPLE DO NOT GET THIS SERVICE A WASTE OF MONEY….JUST HORRIBLE.
I was going to get it, until I saw they tapped in my bank account with out my permission. I am filing a complaint with the FCC
Did the same to me. I was just calling to price the service. The guy total me they could “hold” my specifications and I wouldn’t have to go back thru everything if I decided to switch to dish. He assured me he wouldn’t charge my card anything. He lied and then jackass at customer service informed me he wasn’t being condescending by explaining to me that it was unfortunate and I’d get my money back in 3-4 days like everyone else. Direct are shysters, too. Is there any honest business out there anymore?
I believe I saw that Dish has received numerous JD Power awards. All I can say about that is JD Power must have lowered the bar so far that it’s no longer credible. This company (Dish) is absolutely the worst when it comes to honest dealings, responsive customer service and quality of product.
I doubt that the executives at DISH review these complaints about their company and their employees and the customer feedback falls on deaf ears and filed away. I know that at my work, people are accountable for bad performance and poor customer service. I doubt very much that anyone at DISH gives a hoot about us “little people” even though without customers they would not survive in this competitive market. Shame on DISH.
Also, there is never a call back number to speak with the person you spoke with. I specified when asked what channels I frequently watch and I gave them the few, including FOX News. When the installation was complete, I tried to access FOX News and come to find out it was not included as part of the “Flex” package I received. I immediately called and they said the it would have to be added at a cost of $10 monthly. I have to tell you that I will share with everyone I know to stay away from DISH. I should have selected XFINITY in hindsight and cancelled my existing DISH service.
I would like to file a complaint regarding the information I received and the deplorable customer service provided by your “Customer Loyalty” section. I was not happy with Direct TV and received a flyer in the mail offering $300 gift card for transferring services to DISH. As an existing DISH customer and a second address, I chose to pursue this option for my main address in order to cover the cancelation fees tied to Direct TV, which were close to the $300 gift card offered. I went ahead and told the first representative that information (who was foreign) and was transferred multiple times. The installation was scheduled and I called back to reconfirm the Direct TV cancel fee and the DISH regarding the gift card. A person named Dean checked and he had no record of me providing the “code” on the flyer that prompted the switch. Bottom line, they agreed to only a $150 credit. I was furious and asked for the corporate office, to which Dean said those calls would be routed come to him. Basically that it would not do any good to reach a higher source. He then added that DISH received the highest JB Powers rating for customer service when I said that I would share on social media my very negative experience. Basically calling me a liar regarding the gift card secret “code” which I probably discarded once completing the order. He had taped conversations where a code was never mentioned. HORRIBLE EXPERIENCE!
5/30/19
Dish Network Representative,
I would like to file several complaints regarding Dish Network’s customer service representatives, salespeople, and your resolution department. I signed up for a Dish bundle package on April 27th of this year. The representative that I spoke with went over several bundle plans. The plan I selected includes tv, internet, and landline for $138.00/mo. I was charged $49.99 on April 27th for some type of service that would be applied to my account which it was not. I was also charged $29.99 for some other expense that was not applied to my account. I was then charged $77.28 on May 14th for the tv service. I was then charged $93.28 on May 29th for the internet service. I was told that a $50.00 credit would be applied towards my internet bill for the first month which it was not. So far, I have spent over $250.00 for a bundle package plan that should, and was told, would cost me $138.00 month. I feel that I have been lied to, misinformed, and being overcharged by Dish and Hughes internet services. I called Dish’s customer service a few times on the 30th of this month and was told I had to call Hughes. I called Hughes and was told I had to call Dish. I called Dish and Hughes at least 7 times to try and get the billing resolved but got nowhere. Dish’s customer service is horrible and when I was trying to discuss my billing, the representative was laughing and put me on hold for over 10 minutes, I finally had to hang up and call back. The representative was a female and spoke with her around 5:00 pm West Coast Time. I also called Dish’s resolution dispute team and given the run around again. The issues I have with Dish and Hughes overcharging me and misleading me need to be resolved. I have already filed a complaint with the BBB, Consumer Affairs, and the Attorney General’s office. I will pursue this matter until I am billed the $138.00/mo. which is the correct bill each month and what I was told when I signed up for your horrible service. I am beyond pissed off and do not like being lied to, overcharged, and mislead. Your company needs some serious changes made when it comes to customer service; understanding the customer’s situation; not interrupting a customer; listening; and not laughing or giggling because only dim-witted customer service representatives do this. I also spoke with another customer service representative around 4:00 pm who sounded like he just left the bar and had a few too many drinks. The customer service representative that I spoke with at Hughes around 6pm said that he would reduce my internet bill from $93 to $70 a month for the next 7 months. How generous of him and leads me to believe that I am still being overcharged because the total of $70 and $77 per month is still more that what I was told I would be charged for my bundle plan and this is just unbelievable!!! I would appreciate a response from someone within your department to investigate these matters because I will not let this go until I am billed what I was told and will continue to pursue this indefinitely!!!
Sean O’Reilly
On 1.4.19 I went to the AT&T mentor store to inquire about TV service in my area. The sales person suggested a dish for my TV services. Bob recommended the “select” package, and gave me a quote of $54.00 a mo. Sounded too good to be true, and it was. After ordering this with an install date of 1.10.19, I come home to several e-mails from AT&T informing me that this is a 2 year contract, and after month 13 the service would be $78.00 a mo. for the remaining contract, and a fee of $20.00 a mo. if cancelled before the two years. Wow, NONE of this was disclosed at the time of purchase. The only alternative I have is to cancel this order, and possible cancellation of all my AT&T services. What happened to FULL disclosure on your part. Very disappointed in AT&T
Ms. Zupancic
A total of 15 yrs with you guys always ordered screen cleaner plus 2 remotes and had them put on my bill well i called to have a voice recognition remote ordered and put on my bill but they say they can not do that.. Completely upsetting. 15 yrs never been late have had 2 accts in my name..plus my bill some time runs $200 plus you raise the bill and we lose some channels but i can not get a 30 dollar remote put on my bill..i will stop telling people bout you guys very disappointed in you guys. If that is how you going to treat your valuable customers then maybe i might have to start thinking about other means feel free to contact me at brianslooking4u@ yahoo,com
PLEASE add to your lineup the channel OANN.
I would change Providers if you would add this channel.
Thank you.
Debbie McBride
I had to go through the better business bureau to try to resolve my issue. after cancelling my service one year ago, I was told Dish, they instead put my account on ‘hold’. They began charging me for a service I haven’t used in a year….to the tune of 655$! The representative, manager, and guy from the office of the president, states they are under no obligation to inform me they are reactivating my service! they didn’t send one notification, one statement, one bill, nothing. Just accessed my bank account and stole my money then did NOTHING to resolve it. Disgusting people. Disgusting service. p.s. I was a perfect customer since 2013…didn’t matter one bit!
breezylvx@ gmail.com hi I’ve been a customer for approximately 15 years I was adding on a couple of channels and Wallys on my service when your technician came out he jumped on my roof without permission and I was in aware that he was going on the roof and I have big dogs in the backyard so I was a little upset and I confronted him and told him he needs to ask me if he’s going to go on the roof he got mad and left my property when I called to talk to the company and try to get somebody to come back out nobody would help me they were very rude and it’s continued to be a very rude treatment. I have always paid my bill for years I don’t understand how you can justify treating me so poorly.
On July 4th, 2018 I left the United States for a 2 month travel Africa work/vacation in Africa. Prior to my departure I contacted DISH to enquire all that I needed to do to suspend my service for the duration of my absence and also as to ensure that my service will be turned back on when I return on September 4, 2018. The phone attendant assured me that I did the right thing by notifying DISH of my departure and assured me that all was well and in order and that I should call DISH upon my return. Nothing else was mentioned and or discussed. I felt assured and left in good spirits on my work/vacation.
While on my travels to some remote regions with a 7hour time difference, sparse and intermittent phone, internet, Wi-Fi service and sometimes no electricity, I was very surprised to suddenly receive an email from DISH threatening interruption and even further to disconnect my service for non-payment. After many time consuming attempts an opportunity and condition availed itself. I then informed the attendant that I was I Africa, that there is a 7hour time difference and that communication was nearly impossible to non-existent. But I seemed to be deliberately ignored, not heard or simply not getting through. It was very frustrating.
After several stressful attempts and disconnects I finally spoke with someone who rudely demanded immediate payments. I again tried to explain that I was in remote Africa. But the attendant was abhorrent. I was given the assurance or led to believe that all was well before I left the US on my trip so I was taken aback, shocked and surprised by the impolite tone of the attendant. No matter how much I tried to explain my situation she refused to acknowledge my situation and demanded I pay the amount on the phone. Again after many tries and failed attempts I did pay and thought that all was well only to return home to find my service disconnected. I called DISH to get an explanation but no one was hearing me or chose not to listen.
I thought I was dealing with customer service. I am a customer, where is the service? I did not expect an unfeeling, unemphatic and gestapo-like treatment and would encourage that your staff be trained in all areas of customer service and situations. Staff should be courteous and with a listening ear to really listen to the customer and not interrupt and / or interject their own biography. Staff should be able to accommodate all global situations or have travelled and have such understanding of a myriad of situations and not be myopic in what they would do. It is not their situation. Staff should be truthful and honest and give the customer options that would enable the customer decide and make wise choices. Staff should do as is promised and not change the rules mid-stream. After all the agreement was changed while I was absent.
Because of this unprofessional and aberrant treatment I have not turned on my service since my return because I am seriously considering taking my service to another provider, if this matter is not promptly, adequately and professionally addressed and where I am valued as a customer.
Why is your contact information so difficult to access? It’s as if you are hiding or not wanting to be directly contacted except when you want to collect monies. One can only help if one cares and really listens… but one can only do so if one is so trained. Everything comes from the top. EVERYTHING.
I purchased $706.98 worth of equipment on 27 April, 2018 and it was delivered on 1 May, 2018. We had problems from the start. Every time we contacted customer service, there was a different excuse. On 31 August, 2018 we were told that the equipment was defective. The customer service representative said that since it was under warranty, we could get a full refund. She transferred us to another department to process it. The two gentlemen at this department said no refund, past 30 buyers remorse. We never got off the phone and now over an hour in, we got transferred to Samantha at the corporate office. She clarified the 30 day policy, but listened to us, while on hold, she listened to the recordings and came back and confirmed that we were promised a refund. She said if we bought the equipment from them, she would have issued it right away. Since it was for our RV, she would need 2 to 3 days to figure out how to get us a refund and how to return the equipment. She never called us back. When I called corporate again, she was always busy, but they said she tried to call us twice a day for two days. I received one call and the party on the other end hung up when I answered, no messages left. (866)215-1048. We are into our second week of 2-3 days. This morning I spoke to George (IX0) employee number, he never called back as promised. So I called this evening and spoke to Rosey (2EL) and she said no refund, and I asked about defective equipment replacement, she had no answer and said an email was sent up today and could be another 3 to 5 days to hear back. I asked for the corporate address, she would not give it to us, I got it, Rosey was willing to give me the information to sue. We do not want to sue, just for DISH to fulfill its promise. My wife is going through chemo and radiation treatment right now. I am a 20 year combat vet, we do not need this stress caused by your employees. I can be reached at jeff63h@ gmail.com. Most of the phone conversations were done on speaker phone, that why I say and we.
Please do the right thing at this point and contact me for a refund as YOUR representative promised and Samantha from your corporate office promised.
Jeff and Kerrie
I have not had any service in nine days ,I called dish they said the earliest they could send a tech would be nine days, today is day nine,no show. icalled dish, they said they have no appointment scheduled for me the earliest appointment would be another seven days. if this is the best service dish can provide it is totally unacceptable,sorry I have a contract, never again !!! ” DONE WITH DISH”
Give me freedom and let me cancel my contract for the lousy service Dish provides. I have never been soooooo unhappy until I was fooled by Dish and lied into a contract. I wanted to get a package which was less than I was paying for and requesting the channels I needed and guess what? DISH lied. They said Oh yes we have all of the channels you want in this package as long as you sign up for 2 years. Well guess what, I was so excited and trusted DISH that I accepted it. Well now I have had to pay for two additional packages to get the channels I was told I was getting and also not even getting Univision. Of course DISH blames Univision and Univision blames DISH. Guess what, either way the Customer is the one who is paying it. Is it fair? Now I have requested for an antenna and guess what, Of course I won’t get one because of the area I live in. Come on now, Give me a Break. So now I am paying more and getting less!!! Is this fair NO!!! And I am stuck with DISH. Biggest mistake I have ever made. Will something be done? I would just once like to get an honest answer and an answer that will fix my request and not cost me more. This is going to be the worst 2 years I will be spending money on without getting any kind of service. It is like buying a LEMON of a Car. I hope you are enjoying messing with customers.
On 08/22/2018 at approximately 2200 hours I contacted dish tech support and spoke to a rep regarding me SECOND Joey3 in my bedroom was not working properly and explained the steps I had taken to try and get it to work. Of course the rep did not listen and I had t go through all of the same steps with the same negative results. The rep then scheduled a tech appointment the next day which kept getting posted later. The tech Dan arrived and troubled shot the issue and informed me the Hopper 3 box in living room was defective (only had two months). The tech replaced the hopper 3 and again tried to connect the joey 3 in my bedroom but stated he could not because for some reason my account now SHOWS my only have one joey3 not two joeys 3 which were installed just two months prior??? The tech called dish support and was informed that the second joey was removed from my account??? WTF?? i have tried a few times as of my typing this friggin complaint letter to try and figure out WHY I STILL HAVE NO DAMN SERVICE IN MY SECOND BEDROOM? the first was a smartass online chat assO., and I tried to call and request to speak to a member of management or supervisor and i got so frustrated with the person speaking on the phone who i can hardly understand their english?
IM SO UPSET WITH DISH AT THIS MOMENT! I switch back from Directv two months ago and never realized i would have to deal with this low customer service and stupidity!
HELP!! i just want to watch tv in my bedroom as i go to sleep! Im sure you don’t want to hear all the medically issues the banged up medically retired disabled use veteran has and how much this crap service had impounded them!!!
I have called every month to get my bill- again they told me it was mailed and I should receive it in 10 to 14 days. Which is after my due date. Once again they pull that scam and charge you a late fee. What do you have to do to get them to mail your bill so it arrives BEFORE THE DUE DATE? I CANNOT WAIT UNTIL I CAN CANCEL. Just for the record, I am not paying a late fee, if you cannot get it here in time, then you can wait for payment- will not force me to pay by credit card or on line. People beware, customer service is none exsistant.
I have a special needs daughter who is also a single mother of 2. Her services had been interrupted so I called in to see how much it would cost for her services to be restored. I was told $53.00′ so I took 200 out of my SSI money & made a 200 dollar payment to cover the next up & coming bill. Now their saying that she needs another $10.00’s because the bill came out just as UI was paying the 200’s. I thought that’s why I was paying $200.00’s.? WTF I’M SO FREAKING ANGRY RIGHT NOW.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I couldn’t afford to pay the 200 but I was trying to help her get ahead. Now I’m out 200’s & she still doesn’t ave TV. WTF DISH.? Get some new people who know what the hell the’re saying. Oh then I didn’t even get an e-mail confirming my payment. If UR THINKING ABOUT GOING WITH DISH.!!!!!!! PLZ THINK AGAIN……I give them a BIG FAT MINUS 10 ********** for being uncaring. Rude & Driven by the almighty dollar. DON’T BELIEVE THEM WHEN THEY TELL YOU THAT UR A VALUED COSTUMER BECAUSE THAT ONLY COUNTS WHEN THEY’RE TRYING TO WIN UR BUSINESS. AFTER HAT THE ONLY THING THEY VALUE IS YOUR MONEY
I ordered dish network for my 73 year old mother in-law. Account is in my name and I pay for her service. The Technician came out and installed the dish then scammed her into purchasing sound bars for 513.00. You are taking advantage of the elderly. She does not need sound bars nor knows how to use them. I did not authorize the purchase. It is a shame that your company is taking advantage of the elderly by pushing up sales of items they do not need or even understand what they are. Shame Dish Network. I should have stayed with Direct TV.
First, let me start by saying, we are long time customers of DISH. For the last six months I have tried to work with your company to resolve the issue of 4 of our local station being blocked. We allowed you to try the inside OTA receiver. It didn’t work. Then a tech came out and spend less than 30 minutes installing an outside OTA receiver (by the way he mounted this to the DISH mount on our roof). We found out it should have never been installed that way. I contacted a local company and had them come out and look at the installation. They said it should have been mounted on a separate pole and extended above our roofline (we have a one story home). After a phone call last week with someone in your Loyalty Dept., I was told they would come out Friday and they would get the antenna installed on a pole to extend above our roofline. When the tech arrived, we were told he it could not do that. Now, the only reason I stay with DISH after I talked with the gentleman in the Loyalty department was he promised it WOULD BE DONE. I had already made up my mind to disconnect DISH and go with another company. So…after I was told by the tech he couldn’t put the OTA on a higher pole, I went ahead and changed to another source. I called DISH that day, July 13, 2018 and told them to close my account and send me boxes to send back the receivers. I also asked they send me a confirmation to my e-mail. So today, July 15th, I had received nothing so I called again. The lady I talked with said there would be an early disconnection fee because in my conversation with the man in the Loyalty dept. I had agreed to a new contract. I did no such thing. I agreed to have the tech come out and if he could fix the antenna so it would receive the local stations, I would agree to stay with DISH. I will not pay a disconnection fee when the promises that were made to me were not done. As of this date, I owe nothing to DISH and will not pay any bill you send me. This is one of the poorest representations of customer service I have ever had.
i want a follow up to the following discrepancy made by your tech:
Here’s a transcript of your recent chat session.
Hi,,
Thank you for chatting with DISH. As requested, here’s a transcript of your recent chat session with us.
General Information
Chat Start Time
Chat End Time
Chat Duration
Operator
Interaction ID
Jun 02, 2018 13:40:58 GMT
Jun 02, 2018 15:29:21 GMT
01:48:23
darrell_OPID_9SQ
INT-sv1appis15-1527946857550-183667
Auto-Generated Message (13:41:00 GMT) : DISH: Hi, I’m the DISH virtual agent. I can help you with many things. If I can’t, I’ll connect you with someone who can.
DISH: How can I help you?
Visitor: I have not been contacted yet this AM about my install? I was told by the technician that arrived on Thursday that I was being expedited for a morning install today? please advise the status of the technician, thanks!
DISH: I’ll connect you with someone who can help you with that.
DISH: First, I need some account info. May I have your first and last name?
Visitor: XXXXX-XXXXX-XXXXX-XXXXX
DISH: May I have the 16-digit account number or 10-digit phone number listed on your account?
Visitor: jay goding
DISH: I don’t think that’s a valid account or phone number. May I have the 16-digit account number or 10-digit phone number listed on your account?
Visitor: XXXXX-XXXXX-XXXXX-XXXXX
DISH: Last question: may I have the 4-digit security code associated with this account?
Visitor: XXXX
DISH: Thank you. I’ll connect you to an agent who can better serve your needs.
Justin_OPID_3VK (13:41:18 GMT) : Hello Jay, thank you for contacting Dish Chat Support!
Justin_OPID_3VK (13:43:09 GMT) : I show that the technician is scheduled 12-5
8255909737551850 (13:43:15 GMT) : XXXX
Justin_OPID_3VK (13:44:13 GMT) : I show that the technician is scheduled 12-5
Justin_OPID_3VK (13:46:32 GMT) : I show that your technician is scheduled 12 noon to 5pm onXXXXXXXXXX
8255909737551850 (13:46:53 GMT) : that is not what I was told
Justin_OPID_3VK (13:46:59 GMT) : I do apologize.
Justin_OPID_3VK (13:47:46 GMT) : I show that is the appointment time that was available.
There were notes added to the account stating you wanted to be the first AM appointment.
Justin_OPID_3VK (13:48:08 GMT) : I can reschedule it for 8-12
Justin_OPID_3VK (13:49:57 GMT) : There is an appointment time from 8-12 if you would prefer that time.
8255909737551850 (13:50:29 GMT) : you guys gave me the apt for Tuesday and the tech said they would escalate me for today so if that’s not going to happen by noon. cancel my install and everything else associated with my account. this is the second time I was deceived. first with me paying an additional $75 for the wireless setup to where I had provided that info to the customer service rep that opened my new account. tech arrives on Thursday with none of the equipment to make this happen. there was no misunderstanding on my part but yet tech arrives with wired equipment and indicated that the customer service rep was to blame. I want results. I do not embrace excuses.
Justin_OPID_3VK (13:51:54 GMT) : I apologize. I show in the notes that you were given 12-5, disclosures were read and accepted and the appointment was scheduled.
I see that there is an appointment onXXXXXXXXXX from 8-12. I can reschedule the appointment for you if you would like so that you will have the 8-12 time.
Justin_OPID_3VK (13:52:46 GMT) : There are no appointments available at this time beforeXXXXXXXXXX
8255909737551850 (13:52:54 GMT) : nope. today or nothing! I made it crystal clear with the tech and he as well that I will be serviced today by noon. either make it happen or cancel accordingly. thanks for your time.
Justin_OPID_3VK (13:53:13 GMT) : I do apologize, but we don’t have anything beforeXXXXXXXXXX
8255909737551850 (13:53:32 GMT) : yes there is! the tech told me this past Thursday! don’t fn put words into my mouth please
8255909737551850 (13:53:39 GMT) : cancel
Justin_OPID_3VK (13:54:21 GMT) : I can cancel the work order, that is not a problem, but just know that if you call to reschedule the work order, the 5th will not be guaranteed to be available.
8255909737551850 (13:54:23 GMT) : I want my funds credit back to my account
8255909737551850 (13:55:08 GMT) : i am not going to wait any more than noon today sorry
Justin_OPID_3VK (13:55:29 GMT) : I do apologize, but there are not appointments available beforeXXXXXXXXXX.
8255909737551850 (13:55:42 GMT) : then contact the tech
Justin_OPID_3VK (13:56:18 GMT) : If there are no appointments available before the 5th, then we cannot make an appointment. I do apologize.
Justin_OPID_3VK (13:56:37 GMT) : All the appointments before the 5th are booked up.
8255909737551850 (13:56:53 GMT) : stop apologizing for this. just cancel me all together. i have exhausted way too much energy on this
Justin_OPID_3VK (13:57:40 GMT) : Alright, bear with me one moment.
Justin_OPID_3VK (13:58:12 GMT) : Just know that if you go to set up a work order again for installation, that the appointment time that you hadXXXXXXXXXX 12-5, may not be available.
Justin_OPID_3VK (13:58:52 GMT) : Verify for me your address please.
8255909737551850 (14:00:53 GMT) : XXXX Hawkins farm rd
Justin_OPID_3VK (14:01:43 GMT) : Thank you.
8255909737551850 (14:01:46 GMT) : 24503
Justin_OPID_3VK (14:02:08 GMT) : I cancelled the work order, and I submitted a refund.
The refund will take up to 7-10 business days.
Justin_OPID_3VK (14:02:19 GMT) : I again apologize that you cancelled the work order today.
Justin_OPID_3VK (14:02:20 GMT) : Is there anything else that I can assist you with at all today?
8255909737551850 (14:02:45 GMT) : no i want my refund now
Justin_OPID_3VK (14:03:12 GMT) : I submitted the refund, and it will process and you will receive it within 7-10 business days.
8255909737551850 (14:03:56 GMT) : you take my money in seconds and i have to wait 10 days
Justin_OPID_3VK (14:04:07 GMT) : There is a process to refund.
Justin_OPID_3VK (14:04:28 GMT) : Plus, most banks don’t operate on weekends.
8255909737551850 (14:04:35 GMT) : who is the technician that came to my house on thursday
8255909737551850 (14:05:05 GMT) : i want him to be accountable for his actions
Justin_OPID_3VK (14:05:05 GMT) : I am not sure.
Justin_OPID_3VK (14:05:49 GMT) : There were no actions taken. Your appointment was scheduled forXXXXXXXXXX 12-5 that was the only day earliest that we had available.
8255909737551850 (14:05:57 GMT) : look at the work order you cancelled that had him arriving at my house thursday
Justin_OPID_3VK (14:06:27 GMT) : Your Work order was forXXXXXXXXXX that would have been Tuesday.
8255909737551850 (14:06:41 GMT) : i want my $50 and $75 credit to my account
Justin_OPID_3VK (14:07:05 GMT) : I submitted the refund, and that will be processed and you will receive it in about 7-10 business day.
8255909737551850 (14:07:19 GMT) : i don’t give a s**t what time you had on the work order. i want the technician that told me that my install would be today AM
Justin_OPID_3VK (14:08:39 GMT) : There are no note stating that the appointment was for today, I do apologize. The appointment was set forXXXXXXXXXX from 12-5.
Justin_OPID_3VK (14:08:59 GMT) : I looked at the notes, and that the appointment that you were given, the disclosures were read and accepted.
Justin_OPID_3VK (14:09:13 GMT) : I do again apologize for any miscommunication.
Justin_OPID_3VK (14:10:35 GMT) : I was able to cancel the work order that you had scheduled, and I submitted the refund.
Is there anything else that I can assist you with today?
8255909737551850 (14:12:32 GMT) : yes i want the tech
8255909737551850 (14:13:09 GMT) : i want to know who this guy is and why he would promise to make this happen
8255909737551850 (14:13:13 GMT) : today AM
8255909737551850 (14:13:23 GMT) : this is bs
8255909737551850 (14:13:38 GMT) : exhausting my and my daughter’s time to sit here and wait
Justin_OPID_3VK (14:14:14 GMT) : There was nothing available today, I do again apologize. I already cancelled the work order and submitted the refund, per your request. I offered to reschedule the appointment forXXXXXXXXXX 8-12 and you declined. I already informed you that there was nothing available beforeXXXXXXXXXX.
8255909737551850 (14:14:58 GMT) : i don’t give a s**t about the appt anymore. i want the tech’s name and i want him reprimanded
Justin_OPID_3VK (14:16:43 GMT) : I do apologize, but I do not have the agents name. I apologize that the information was incorrect, but I have resolved the issue based off your request. I do ask that you please keep this chat professional, and refrain from using profanity of any kind. I am only assisting you, so there is no reason to be vulgar to me.
Justin_OPID_3VK (14:19:10 GMT) : Now that I have cancelled the appointment, and I have submitted the refund to you, there is nothing more that we need to do.
8255909737551850 (14:19:27 GMT) : you are taking this way too personally and not professionally. i am not attacking you personally.
Justin_OPID_3VK (14:19:58 GMT) : I am just stating that you don’t need to use profanity. I have assisted you.
8255909737551850 (14:20:31 GMT) : i can use what i feel and if i feel that i have to use vulgarity to get my point across i will
8255909737551850 (14:20:41 GMT) : i want the tech’s name
Justin_OPID_3VK (14:21:34 GMT) : You don’t have to use profanity to get your point across. You already stated what you wanted, I cancelled the work order and submitted the refund. I do not have the agents name that you spoke with, I do apologize.
8255909737551850 (14:22:59 GMT) : i was told that you do by the dispatcher from this third party that you use to contract the installations. so someone is lying! i have her on the phone now and that is what she says
8255909737551850 (14:23:20 GMT) : again i will use profanity where it fits. your are not my god
Justin_OPID_3VK (14:25:15 GMT) : XXXX is the operator Id number of the agent that you spoke with who set up the appointment. That is all the information that I have for you on that agent. I will ask you to not use profanity, for I have done what you asked. There is no need for profanity.
8255909737551850 (14:25:55 GMT) : again don’t tell me what i can say or do.
8255909737551850 (14:26:22 GMT) : operator = tech?
Justin_OPID_3VK (14:26:53 GMT) : That is the operator Id of the agent that set up the appointment. That is all the information that I have.’
8255909737551850 (14:27:06 GMT) : i want the technician
Justin_OPID_3VK (14:27:53 GMT) : I already cancelled the appointment because you said if you couldn’t get one today, which I explained there was nothing available beforeXXXXXXXXXX, then you wanted the appointment cancelled and a refund. I did just that for you.
8255909737551850 (14:28:55 GMT) : and now i want accountability of the technician that said he would be here this AM despite what the order said. so who’s this dishonest technician that got our hopes up
Justin_OPID_3VK (14:29:33 GMT) : I already stated that I am sorry that there was misinformation, but there is nothing more that we are able to do at this time.
Justin_OPID_3VK (14:29:53 GMT) : You were told the appointment wasXXXXXXXXXX from 12-5, disclosures were read and accepted.
8255909737551850 (14:29:53 GMT) : sorry’s not good enough
8255909737551850 (14:29:58 GMT) : sorry’s not good enough
8255909737551850 (14:30:13 GMT) : i want the tech
8255909737551850 (14:30:20 GMT) : no i was not
Justin_OPID_3VK (14:30:26 GMT) : I gave you the operator Id of the agent.
8255909737551850 (14:30:27 GMT) : the tech did not me
Justin_OPID_3VK (14:30:32 GMT) : that is all the information that we have for you.
8255909737551850 (14:31:05 GMT) : for me but not for what’s in your database. i want the techs name
Justin_OPID_3VK (14:31:34 GMT) : I don’t have the agents name, as I have told you repeatedly. I gave you the information that I have.
Justin_OPID_3VK (14:32:00 GMT) : Is there anything else that I can assist you with at all today?
8255909737551850 (14:33:20 GMT) : i want this escalated
Justin_OPID_3VK (14:34:08 GMT) : I can get you a supervisor, but there is not much more that they will be able to do. I already done all that you asked. Allow me one moment.
8255909737551850 (14:34:17 GMT) : apparently you cannot assist or not empowered to do so
8255909737551850 (14:34:40 GMT) : get me someone who can then
Justin_OPID_3VK (14:35:17 GMT) : Bear with me one moment.
8255909737551850 (14:35:23 GMT) : baring
8255909737551850 (14:40:40 GMT) : well? waiting impatiently
Justin_OPID_3VK (14:40:56 GMT) : I am waiting for a supervisor. Thank you for your patience.
Info (14:41:21 GMT) : Justin_OPID_3VK has transferred this interaction.
Info (14:41:21 GMT) : The interaction has been transferred to darrell_OPID_9SQ
darrell_OPID_9SQ (14:41:25 GMT) : Hello, my name is Darrell. How may I assist you today?
8255909737551850 (14:43:05 GMT) : has the cs informed you of my challenges?
8255909737551850 (14:46:20 GMT) : hello?
darrell_OPID_9SQ (14:46:34 GMT) : I apologize, I was reading through the previous chat
8255909737551850 (14:46:58 GMT) : well that’s fine just let me know so i am not wondering if you are there or not
darrell_OPID_9SQ (14:47:40 GMT) : I do understand your frustration and apologize for any inconvenience. However, we do not have a tech available any sooner than 6/05. Your work order was already canceled and your refund has been submitted for processing.
8255909737551850 (14:48:52 GMT) : yes i got that from your subordinate; however what i am not receiving is the tech that stood here in my house telling me regardless of the 6/5 appt that he would be here now to do the install. so who is he?
8255909737551850 (14:49:12 GMT) : i want him to be accountable of lying in front of me and my child
8255909737551850 (14:49:37 GMT) : i do not teach her to underpromise and overdeliver if he could not meet that expectation
8255909737551850 (14:49:52 GMT) : sick of being used
darrell_OPID_9SQ (14:49:53 GMT) : I am not able to give you the name of the tech. I can submit feedback to their supervisor for review but that would be the most I would be able to provide you with today.
8255909737551850 (14:50:16 GMT) : why not?
darrell_OPID_9SQ (14:51:29 GMT) : There are many reasons why I cannot provide his name. However, I will say that for security reasons I cannot give you his name. I will gladly leave feedback to his supervisor for review.
8255909737551850 (14:51:32 GMT) : there is no policy for this i jusked asked your dispatcher from a third party
8255909737551850 (14:51:41 GMT) : not good enough
8255909737551850 (14:51:58 GMT) : this will not be resolved unless i force the issue
darrell_OPID_9SQ (14:52:12 GMT) : I am sorry for the issue but I cannot and will not provide you with the tech’s name
8255909737551850 (14:52:18 GMT) : i do not embrace all of these excuses. i want results
8255909737551850 (14:53:23 GMT) : i want to see him accountalbe
darrell_OPID_9SQ (14:53:24 GMT) : The best result I can give you is to submit feedback to their supervisor.
8255909737551850 (14:53:30 GMT) : then do that
darrell_OPID_9SQ (14:53:31 GMT) : That is the most I can do for you today
8255909737551850 (14:53:53 GMT) : i want to be in the discussion with him on the phone with his superior while this is going on
darrell_OPID_9SQ (14:54:03 GMT) : That simply will not happen
8255909737551850 (14:54:40 GMT) : well i know where he lives and will confront him about this inconvenience
darrell_OPID_9SQ (14:56:05 GMT) : Sir, there is no need to threaten to physically confront one of our employees at his home. I would strongly advise that you not do that.
8255909737551850 (14:57:35 GMT) : threaten? who is threating? don’t put words in my mouth!
8255909737551850 (14:58:12 GMT) : he told me where he lives and i will let him know constructively what i think about his service
8255909737551850 (14:59:08 GMT) : don’t you tell me what i can do and what i cannot.
darrell_OPID_9SQ (15:00:12 GMT) : The technicians do not set the appointments. I don’t know what was said but I will be sure to let his supervisor know about the issue.
darrell_OPID_9SQ (15:00:52 GMT) : I am not trying to tell what to do I am just advising that for everyone’s best interest that you may want to rethink going to his home.
darrell_OPID_9SQ (15:03:40 GMT) : I noticed that you have been idle for a few minutes. If we do not hear from you within the next minute we will be disconnecting this chat to assist other customers
8255909737551850 (15:03:44 GMT) : i am telling you what he said. why would i exhaust all this energy on this? why? because
8255909737551850 (15:04:40 GMT) : i just want to be sitting here being an asshole or hold someone accountable for their actions. i would say the later
darrell_OPID_9SQ (15:06:10 GMT) : I do not know and I am not disputing what the tech said to you. I wasn’t there so I can’t say for sure. However, at this time there isn’t anything else that we can do. Employee issues are personnel matters and are not open to anyone other than the Employee, their supervisor, and our HR department.
darrell_OPID_9SQ (15:07:11 GMT) : If the tech made a promise to you that he could not keep then that will be addressed. It just isn’t something that you would be privy to.
darrell_OPID_9SQ (15:10:25 GMT) : I noticed that you have been idle for a few minutes. If we do not hear from you within the next minute we will be disconnecting this chat to assist other customers
8255909737551850 (15:10:33 GMT) : and why not? i was privy of him conveying me a message that he was going to be here now to fulfill my expectations. so why i cannot be? how am i going to know whether or not my message will be accurate with him and his supervisor?
8255909737551850 (15:11:25 GMT) : if he is lying to a customer what makes you think he is not lying to his sup?
darrell_OPID_9SQ (15:11:50 GMT) : Sir, we have been around and around with this issue. No matter how many times you ask, your request to be a part of that conversation simply will not happen.
8255909737551850 (15:11:53 GMT) : this is one sided
8255909737551850 (15:12:07 GMT) : he knows where i live and was inside my home
8255909737551850 (15:12:24 GMT) : i will continue my banter
8255909737551850 (15:12:33 GMT) : i find this repulsive
darrell_OPID_9SQ (15:12:48 GMT) : I am sorry that you feel this way.
darrell_OPID_9SQ (15:12:57 GMT) : I can assure you that the issue will be addressed
8255909737551850 (15:13:00 GMT) : feel? i have no feelings
8255909737551850 (15:13:15 GMT) : i want results
darrell_OPID_9SQ (15:13:41 GMT) : There is nothing more that I can do for you in this matter.
darrell_OPID_9SQ (15:15:54 GMT) : Is there anything else I can assist you with today?
8255909737551850 (15:16:00 GMT) : i want feedback on this matter
darrell_OPID_9SQ (15:17:09 GMT) : You can go to our website, dish.com/spokeslistener and you can submit feedback there that will go directly to corporate.
8255909737551850 (15:20:17 GMT) : who in corporate may i contact?
darrell_OPID_9SQ (15:20:58 GMT) : You would submit your concerns there and corporate will review it. There is not a specific name as there is a department that handles those.
darrell_OPID_9SQ (15:23:20 GMT) : Is there anything else I can assist you with?
8255909737551850 (15:24:37 GMT) : why would i need to submit my concerns again? it is all here. you should forward my distain to corporate.
darrell_OPID_9SQ (15:25:46 GMT) : I will be submitting this for review. I was simply giving you another way to directly submit them. However, there is nothing more that I can do for you in this situation.
8255909737551850 (15:25:56 GMT) : gotcha
8255909737551850 (15:26:17 GMT) : thanks for your time
darrell_OPID_9SQ (15:26:29 GMT) : You are welcome and you have a great rest of your day!
How does a massive company like dish network not have an email to some one in the management department????? This is an absolute first time I’m ever seeing such poor management with in a massive company like this! All I wanted to do was report an unprofessional job employment opportunities post some subcontractor made on Facebook. But no can’t do that without trying to sit on a chat window for ten minutes that was no help. Than try to call a number and talk to someone who doesn’t have a clue what the email address is to contact someone of some importance so that I could send them an email showing them someone that was poorly representing their company… no wonder I’ve seen so many bad reviews. If dish can’t take some kind of action and improve their customer and employment services they will never become the best! They will always be mediocre at their best!!!
Have had bad reception for the last two and a half years since installation and all service calls have only made it worse. Numerous service calls lately have been no-shows by DishTv. We’ll see if the next one is also a no-show. Asked for another service person from other than the franshee that installed it wrong. After promises and rescheduling it kept being scheduled with the original installer. Will they get it right this time????
My husband and I received a very rude call. From one of your foreign persons an such a very a rude person. We have been with Dish a long time an paid our bills on time an full amount.. Dish was always going out an still we paid there bill. We will never go with. Dish well never see us as a customer any more. We paid the darn bill an they still bother us. Better wake up dumb Dish Corp.
I am a customer writing to ask that Russia’s English-language broadcasting network (RT) be removed from Dish. This network has been deemed by U.S. intelligence agencies as part of Moscow’s “state-run propaganda machine.”
Today it is being reported that RT is being removed from television screens in our nation’s capital at midnight Sunday 4/2/19 — when WNVT and WNVC, a pair of digital stations in northern Virginia that carry about a dozen foreign news services including RT — will go off the air.
In the interest of fair journalism & protecting our country from dishonest propaganda originating from Russia, Dish needs to follow suit and do the same.
Just terminated my Dish Internet service, after 1.5 years, because it just wasn’t working I work via Internet, and Dish has actually cost me $ because of all the work I haven’t been able to do. Dish “technicians” know nothing. The network engineer with the company I work for has tried to help, giving me questions to ask the Dish “technicians.” These “technicians” don’t even understand the questions, and so can’t answer them I FEEL THAT DISH BROKE THEIR CONTRACT WITH ME BY NOT DELIVERING USABLE SERVICE, but Dish wants to charge me nearly $100 for “breaking my contract.” Dish is the one that has broken the contract, and $100 is chump change compared to the work Dish has cost me. I REFUSE to pay this outrageous charge, and if Dish presses the issue, I will drop my TV acct also. Dish used to be a good company with excellent customer service, but they’re not anymore!
Had fishnet never got good service, billing always wrong, no clear picture and sometimes would not work. When I’d call for service it fell on deaf ears. One year later I’m fighting $140.00 bill I got from collections saying I terminated early which I didn’t, the company is a shame nothing more.
couple months back , we did not have cable service for about an month, due to lack of funding. about an month later we called dish, an was told we have an over due bill , for the month we did not have cable service. and we paid about one seventy for the previous month, plus the month just to get dish network service again. and now we are told we got to pay in advance for this months service .we are cut off cable service , 1 week early. we payed our bill february 13th 2018…dish , is fishing for money , in way’s , they got the upper hand for our $$$$$$$$$. please help me, is there any pending law suits …..
After having Dish for 10+ years I decided to go to the auto pay. Figured I would save time then writing a check each month. So my son helped me, over the phone, and I gave him the banking info. Well I accidently gave him for extra numbers, the check number, and so when it was time for them to draft my account……OOOPS! Well it went back to the bank and they called me. So I called my son to see if he could straighten this out. Well he tried to make the mistake right and Dish says no, you can’t use the auto from your checking because it had to be returned. How long until I can use it, 6 mos. Guess Dish never makes mistakes, but you surely can. I admitted I made the mistake but now I have to write a check for 6 mos. just cause poor Dish Network got their poor little feeling hurt by a return, that I also have to pay, but I’m not complaining about that I made the mistake. Maybe I should look into Direct TV, and then throw poor little dish’s equipment into the ditch and call and tell them to come pick this stuff up.
For the past 7 days my dish tv signal is not coming. Few days back the same problem was there,complaint was lodged.The technician came changed the whole setup box, cabling and made handsome bill.The bill was paid.After few days again the same problem and complaint was lodged. Again they are asking for handsome bill and including the technician visit charges.Such poor quality of material are provided by Dish Tv, so that problem keep on repeating and they make handsome amount of bill. My dish tv id is 01524372839. Your customer care and local executive are very arrogant and non cooperative.My request is refund my money (advance recharge for three months) and please disconnect my dish tv connection forever. I will take some other service provider.Very poor quality you dish tv…Sir I am sorry to say like this…
On 17Feb,2018 your executive promised to pay visit of senior technician on 18Feb,2018 between 10-12 am. But on 18Feb,2018 at 11.30 am I got a message that he will visit between 4-5 pm.How much we have to wait to get our issue resolved its better to say good bye to dish tv for such poor response,sub standard material provided and false promises. My phone number 836803XXXXX
Thanks a lot Sir/Mam for such a nice cooperation shown. After I approach to you my complaint was attended at priority . I would like to thanks once again to all of you.
I have had trouble with Dish for the last few months. They told me my bill is $87.14 for the next year until Jan 29th 2019 however I got my bill and it is now $92.14 because of a rate increase and they don’t want to HONOR the $87.14 WHICH I THINK IS WRONG AND NOT RIGHT SINCE I HAVE BEEN A CUSTOMER OVER 20 + YEARS!!! You talk to people in Mexico and they don’t seem to care you have been a customer for years. I AM NOT A HAPPY CUSTOMER AND WILL PROBABLY NOT GET A RESPONSE FROM ANYONE IN CORPORATE. !!!
Dish treats there customers really badly
The way they talk to there customers
Is so disrespectful i can’t believe it i am a returning customer with them and i came back to them because i had good experience in the past now i wish i wouldn’t have returned to them i didn’t get a bill this month and since i just came back to them less than 2 months ago i didn’t know bills are due on the 19th so they disconnect me on a Saturday afternoon bank’s are closed they are refused to turn me back on till i pay well i guess im screwed till Monday
The manager was a huge jerk told me it wasn’t his problem that i Didn’t keep track of my bill and told me told me to call back when i have money to pay bill till than i would not get turned back on till than i explained to him i couldn’t do anything about it that have the money to pay but that bank’s are closed and he just kept running his mouth i can not believe dish treats there customers this way
Im being charged for services that I had for 1 week. I was told by the rep that I can cancel at no charge. After numerous calls and all the run around, they are trying to charge me for early cancellation. Each person I have spoken to has tried to give me the same rebuttal off their screen. This company is a joke! I told them I would pay for the service that I had and that the tech did very minimal work to install. They even hung up on me cause they didn’t have anything else to respond. The last person that hung up was Marisol an account specialist or the one above that. Very professional…
Follow up to previous comment is that the dish network technician been putting the part fix off for more than a week.
We are currently guests at the Extended Stay in Fairbanks, AK and this company is a dish network customer.
Dish Network has be out as we are told for almost 2 weeks. The people at the front desk have been told that a part is needed and the dish network technician was supposed to come and install it last week that is part is in.
They have told us that dish network technician was supposed to be here for the install before 5pm today and at this moment they are a no show.
What is wrong with your representatives that they cannot keep their word or perform their function to keep dish network customers up and running.
After what we have experienced just with your representative here in Fairbanks, AK I promise you that dish network will NOT ever get our business. Your service technicians truly are the bottom of the pits if the information provided to us by the front desk is accurate.
I’m so glad we found out how awful your service is in Fairbanks before we went to you for our cable tv. Maybe Direct TV is the better choice but we shall see.
Dish has supplied services to a woman in 2012 and again to her partner in 2015 using my SOCIAL SECURITY NUMBER! They defaulted both times and creditors came after me since it was my SS number and the same first name. We don’t even reside in the same state as the customers! Reports have been filed both times. I have had to lock all creditor accounts and have been met head on with many organizations that didn’t know what to do to put a stop to this practice. How can DISH give service to people and not confirm that their information is legit?! This is ID theft at its best. We know who the people are but the system doesn’t protect the victims. Attorney only interested in representing people on trial for ID Theft. I have been unsuccessful in locating an attorney to put these people in jail and also hold DISH responsible for honoring service to people with false doXXXXentation. What’s next? Perhaps they want to purchase a house using my SS number? I wonder if they are legally in the USA? DISH could care less. It is more important to make it convenient and fast for people to get service rather than protect potential victims. I am willing to start a lawsuit against DISH for big dollar amounts that maybe would get their attention enough to change the way they credit check their potential customers. Any lawyers out there willing to work contingency at about 75% for his/her fee? this isn’t about money for me it is about protecting my good name and credit. NO ONE KNOWS WHAT TO DO TO HELP THE VICTIMS AND IT APPEARS THERE IS NO MONEY TO GAIN THUS NO INTEREST IN CATCHING THE FRAUSDSTERS.
Awesome website you have here but I was wanting to know if you knew of any community forums that cover
the same topics talked about here? I’d really like
to be a part of community where I can get feedback
from other knowledgeable people that share the same interest.
If you have any recommendations, please let me know. Thanks a lot!
I’ve been a dish customer since early 2000. I’ve recently moved. I had an install appointment for today from 8am-12pm. Dish has called today and rescheduled twice. First from 1pm-2pm and now from 2pm-3:15. If the install takes 2 hrs. then that’s my entire day. I’ve had to move or cancel any commitments that I’ve had scheduled for this afternoon. If the tech does come at 3:15 and the install takes a couple of hours then my whole day is gone. I’ve called customer service and spoke with operator # PTR and GCC. Both said that they would contact the field coordinator but there was nothing else they could do. They couldn’t send another tech, they couldn’t issue an account credit; nothing. I understand things happen so I can be patient but this is UNACCEPTABLE!!!
This company is a hot mess. I have a charge from three years ago on my credit. I was told back then that it was for unreturned equipment. The equipment was returned. We had poor service when we had it. We moved across country and didn’t have a local office to us. I tried to reach an executive, as the negative mark is affecting my overall credit. I get a lame chat where they basically tell you what they can’t do, and now say the fees are related to termination fees. We got crap reception, and then no available service in the area, and when we were told we could return the equipment and the fees they’d charged would go away, now they refuse and deny. crap.
Ok, I was asked for my credit card number to see if I qualified for Dish and I was qualified. I had their service for awhile but the prices kept going up and I could not afford to pay them anymore so I had to cancel my services with them and I ended up getting a bill of over $500, most of it being for the cancellation fee and after two months of not being able to pay all of that money back, they tried to take it from the credit card that they used to check my credit with. First of all, I never gave them permission to take any money from that credit card and secondly, that is not a normal credit card. It is a government issued credit card that is only for my SSI payments. So not only are they commiting fraud by trying to take an unauthorized payment but they are trying to take my SSI money that is not even legal for them to take! When I called the number on the back of my SSI credit card, they told me that they are getting a lot of complaints of Dish trying to take their government assistance money as well! I have no idea how this company is getting away with all of this fraud and corruption but someday it will catch up to them and I hope it is soon!
I have in writing from a chat conservation a quote for the hopper upgrade of 103.01 and based on that quote from dish network I ordered the install. after the upgrade was complete I contacted dish network with a question on my billing. At that time dish network informed me that they would not honor the monthly charge I was given. I contacted the ceo Charlie Ergie and was contacted by someone who made other offers but stated dish network would not honor the monthly charge I was quoted when i accepted to upgrade. Anyone who wants to see a copy of the chat can contact me at buschpiwo@ aol.com. I want people to actually see how dishonest dish network actually is and how they provide false information to get you to upgrade. the statements made are based on the actual information I have. I requested dish network to remove the upgrade based on their breach of contract and put me back to where I was. The upgrade was removed but what happens next is still unknown
Unlike the other Arizona TV services you only have one channel for the Hopper for the PAC-12. This has caused much concern and anger at your televising of Pac-12 events on 406-01.
A number of times you have listed PACN, Arizona State University, games for broadcast but instead showed PAC-12 local games instead. Example: Arizona State played a Basketball game against Idaho State last Friday and was listed for PACN broadcast. It wasn’t there in Arizona. Instead you gave us a game from PAC-12 California (Fullerton and USC). Apparently it was on PAC-12 Arizona but you don’t have a channel for that when PACN is showing a game. This doesn’t happen all the time but it was the 5th time this season it has. Minor sports many times.
Now – this problem didn’t occur with Cox Cable, Prism, and Orbital, because they have a second channel, one for the NETWORK and one for the LOCAL (PAC-12 Arizona). On top of that other providers show all PAC-12 channels which, PAC-12 informed me you could have for free. This doesn’t happen often but when my contract runs out I will go back to Cox cable if, at least, you don’t provide an alternate channel. I love DISH but this seems easy to fix. When you show Arizona State games, show them in Arizona at least. By the way, my son was at the game and your cameras were there with your TV timeouts and interviews. My next door neighbor watched it on Cox.
YOU HEAR ABOUT THIS KIND OF THING…
I was a longtime customer of Dish Network. After coming to accept the fact I will never have a consistent signal due to heavy snow load / stormy area, while living underneath a large tree canopy in a canyon, I decided to cancel. Not to mention I can get anything I need online. This is when the HORROR story started. You read about the stuff folk have to go through to cancel these type of services: multiple calls, getting bounced around, etc.., and you hope it would not happen to you but it did. The first time I called I was routed through Frontier to Dish and engaged in the cancellation process with an agent who told me they were one to speak with about cancellation. One month later I and my fiancee get dinged on the account for another month of service. On August 23rd I called Dish back and spoke with an agent who presented himself as part of the correct division for cancellation. I went through the process again. Well, the next month I get dinged again. So I call for a 3rd time (admittedly a bit hot under the collar) and ended up speaking with Agents Lydia SP9 and Shane 3KJ. While on the surface polite they entirely lacked any understanding or empathy of what occurred. Shane 3KJ could not have cared less that one of their agents posed as part of a division that they were not a part of. He even confirmed me contacting Dish previously on August 23rd and an un-applied partial refund (unknown to me, and why not applied I do not know) based around that call. In short they told me my account was now cancelled (I can only hope for a 3rd time) and that I’m stuck with the bill for the last two months. Heck, Shane 3KJ just would not take my request to cancel seriously. He kept pushing and pushing for upgrades and such, telling me how great they are, and not listening to me. FUTURE BUYER AND CURRENT CUSTOMERS BEWARE. I wish I did not have to doXXXXent this incident where I can online but what recourse does one have when their money gets what I would consider unfairly taken?
I am a long time Dish-TV customer that is generally VERY satisfied with your service AND I also have been a yearly NHL Center Ice subscriber BUT this year I cancelled because of the ongoing dispute between AT&T Sports and Dish over Las Vegas Golden Knights (and probably Pittsburgh Penguins) games which have been BLACKED OUT for Dish customers
I requested the Center Ice cancellation with El Paso supervisor “Rusty” on Tuesday September 26th and he assured me it would be taken care of BUT as of October 1st it is STILL on my bill. I would like to get this resolved because I will NOT get Center Ice this season IF the Golden Knights and Penguins games are blacked out
I was with Dish Network for 2 years on their contract which ended August 2017. In this contract, I elected to go with the first 12 months with a small monthly fee and then the larger fee for the last 24 months, in this I was suppose to be grandfathered in from any price increases. As I examined my billing in detail. I noticed that my price varied for 6 months in the first 12 months and again in the last 12 months for about 6 of those months. They continued to add me to their price increases. When I contacted customer service I was told that a submission was going to be sent in and then I would get an answer in a couple of day….several weeks go by and nothing. I called back and spoke to someone else and it was checked on, them when the customer service rep came back, he started trying to sell my on a new package…really! Dish owes me money but they want to sell me on a new package! Crazy! I responded that I wanted the overcharge taken care of first. So his solution was to give me a $30.00 credit each month for the next 3 months…I could not believe it! I responded no! He put me on hold to ask a supervisor to override it and give me my $88.17 credit at one time, he was told no by that person. So I cancelled my service….Dish lost a customer for $88.17! Its really wonderful how Dish takes care of their customers….NOT! They could care less! I will NEVER use or recommend Dish Network to anyone period!
I’m just flat out tired of Dish and their money grubbing. I have been with them for 17 years and have never once been offered any incentives, special offers, rate decreases, absolutely nothing for my loyalty and my bill just keeps going up. I want something in return for my loyalty or I’m dropping them. I want access to incentives to stay with Dish like the incentives for new customers to come to Dish. Not that anyone would listen or gives a crap. I just wanted to say it.
At this time if someone does not call me back from Dish Network about my complaint then after 20 years of service….we will be switching to either Time Warner or Direct TV.
I have had Dish service for almost two years.
Back in June Dish did an online software upgrade to my Hopper receiver.
My service hasn’t operated properly since then. The only thing that still
works is Dish sends me bills.
I have spent MANY HOURS trying to get help without any help.
Back in June I spoke to Devin in Columbus OH and was sent to
a supervisor in Columbus OH. I received no help.
Then I called and spoke to Michelle in Virgina and was transfered
to a supervisor. Then I was transferred to a manager Josh. Josh
said that he would have someone from technical support contact
me
I then started receiving emails from Zach M @qualtrics.com.
Qualtrics is not a Dish Company. This must be their way to skirt
the issue.
Today after 2 hours and 20 minutes I finally got to speak to Edna
supposedly at corporate head quarters. Edna was not a nice
helpful person. At the end of our conversation I asked her for
Dish’s corporate address and she REFUSED.
Dish is not customer oriented.
I have had dish for one year. The guy that Installed it was an idio6t! Took two days and then another came OUT TO FIX five things. Over the last year 8 more came out. Finally got it straight. One of the guys charged me and I wrote a CHECK FOR 200.00
Really have no clue what all the complaints are about, We have had Dish service for more than 2 years and never had a problem with billing, customer service or anything else. I have referred may people to Dish and will continue to do so
Good luck
so dish came out to my home to install they equipment .after every thing gets install the guy calls in to get approval they tell him I have a pass billlllll but they see on they end that I had bankruptcy but they need the discharge papers til they get them they just left everything hanging..u cant fax the paper or email u have to mail it to them what kind of XXXXX is this who fault is that and they ran a credit check that should have been takeing care of befor they even started the job……sooooooooo piss
Hello to anyone paying any attention.
I have subscribed to your service and liked it. One day several months ago, your entire service simply vanished.Since then I have tried to call so many different people that work fr you that In would be surprised if yo didn’t all know me by name. Absolutely zero results
I would rather not do this but if i don’t get my dish back and my money back for the last five months, I will call THE PUBLIC UTILITIES and simply have your entire operation shut down.
I am sorry for the harsh language , but I am not kidding, it seems to me like every company i deal with is pulling scams on everyone. If you could please give me any information so that I don’t have to keep running in circles with your employees t would be great.
Thank you for your time .
Michael Domingos
I have dish and two 311 units and they worked in April 2017 My wife was using it and then they stoped working. When I got there in June I called dish I was told that those units were able to the work anymore they need to be upgraded to HD units it did that but dish will not credit me for the time I was with out my dish it was like 3 months with out tv. Now dish sent me an email say my dish is cancelled and I have to pay cancell fee
This is not wright
I don’t appreciate anyone trying to influence or dictate what channel or type of programming I choose to watch , whatever it may be , that is my choice and for nobody else to make but me , I noticed the removal of channel 280 from the programming guide , it is obvious that this was because that is RT, a Russian news channel and our government is determined to make them our enemy and don’t want any other views other than their own expressed by anyone , so much for freedom of speech or of the press along with the rest of the constitution that they continuously ignore , these things make it pretty obvious they intend on making use of the law they passed making it legal to use propaganda on the people in our country ……
Hello, I am writing you all because you all do not have a lot of black television stations on Dish. Just BET and Own! You all need to add Centric, TVone, and The Word-a black Gospel television station. You all rating bad on black peoples because they all go to Dicertv and Spectrum.( I am black! ) You all high too. One bill was and now go up to $178.15 -almost to $200.00. The internet is bad too. I want to leave you all but hard to make my mind up.
You all need to do something now . All those shopping network channels need to go off. Your costumes should make their own choice about what channels to choose. It means to take off the shopping network channels off their television. I want that and Centric, TVONE , and The Word. Please, take off my shopping channels off my television .
Rhonda
I have read a dozen or more DishNetWork complaints of recent postings.
I had been a DNW customer for over 15 years, their prices seem to continuously increase where I was paying over $130 per-month, that’s crazy. So I finally decided to try Directv, got their locked in price of $97.00 per-month for the same 250 plus channels I was receiving from Dish. I don’t have the channel auto-tune like before, but the price definately makes up for that fail. I am glad I read the blogs about DishNetWork poor service and terrible customer service, I was considering going back if their price was a bit less than Directv. Neither provider has good customer service reps. but that’s pretty much with any large company, but for an executive personnel to be rude and not return/call a customer back to help resolve a problem, that speaks mountains about the company it self. Posters thanks for the great information and your honest reviews of DNW service and customer service. “I will not be going back”. One last thought, with so many customers leaving DNW for other providers look like that would shine a light on them that something is wrong and needs fixing.
I had an unbelievable phone call yesterday from a Dish representive. He told me the following info;
My 24 month PRICE LOCKED contract was being terminated 3 months early.
My monthly charge was going from $90.90 to $106.
I asked why? he said, that a big corporation wanted to buy Dish, so they were increasing their revenue to make dish an attractive buy. He also told me, that other 24 month PRICE LOCKED contracts were also being terminated early. If they can terminate contracts early, they should have said so, when people signed up. I asked the man “don’t you think Dish might get sued”? He replied “most likely that will happen”. BTW. Dish is still luring customers with the PRICE LOCKED contract on the web.
This does not pass the smell test and just might be illegal. I’m going to run this by my attorney and see what he says.
DISH IS CUTTING MY SERVICES BECAUSE I MADE TO MANY CALLS.. I BEEN A CUSTOMER FOR WELL OVER 20YR AND CALLS WHERE ABOUT PRICING ,.. AND BILLING , CALLS WHERE NEVER OUT RATE . ITS BE ON ME
This also occured to me is there any way to send this to an editorial. To warn people the awful service a man in corporate was so rude his name was Carlos he was unprofessional and didnt help claimed to be one in charge and wouldnt pass me to his supervisor. Did anyone else experiance this.
WOW just what I was searching for. Came here by searching
for dish corporate office
If you find contact information for the CEO let me know. They gave service twice to a woman using my first name and my social security number! It has caused me stress beyond belief and I want to share this with the CEO. When I find an attorney willing to take on this case, I want to know who to tell them to mail the summons to.
I have never been sch displeased with a cable company as I am know. In the beginning I was told that if I pay the first month bill and a small deposit I would have service within in a few days as a matter fact they was here the next day. The gentlemen that installed my servie did not properly installed the dish outside so of course I was out of service for the week till somone came out of course the entire installment was unprofessional and was not even set up for my 55 inch tv with small hdmi cord just enough to barely hook to the tv. Next scenario everytime it sprinkles I lose service I mean hours at a time. Last I was never tod that I would be paying in advance like most my service was not auto pay and I was unware the 30th day had come my service was interrupted. I called to speak to a rep of course they were all unproffesional the first rep I spoke to I asked her regarding why and I’m teling her I was never explained this so of course I ask her to transfer me to someone that I can either talk to better then her or maybe I should cancel low and behold she cancelled my service w/o even a compromise the bill was 66.93 to restore I had an issue with no one telling me that okay Mrs.lang we bill a month so in 30days you will need to pay. Anyway I spoke to a rep she say all your service was cancelled and you are now billed for early cancellation fee..I just couldn’t believe my eyes how they was so willing to collect a etf then to keep a customer from cancelling there service so I agreed to pay the bill now th rep tell me ohh you owe 106.85 now I’m like how she say because all your service was cancelled you lost promotions and pricing , again I could not believe my ears. The rep JOY kjm told me that all service was removed even my 3 mths premium channels ..Now here is where the issue lies you cancelled me now I have to pay 69.00 for a basic package anything additional I will be charged for..
if corporate does not read this I will report this to the BBB.
I have tried repeatedly to cxl my service as I have gone with another provider. each time I was told I had verbally agreed to another 2 yr contract when I placed a call in May to ask about lowering my bill. I dispute this entirely! I asked to be provided something I may have signed and they said I had verbally agreed to it. I asked to hear the call. On my second to last call to them I spoke with “Victor” in the “Office of the President” who stated he could place my service on hold for $5 per month to give me a chance to try out the other provider. I agreed to this but still disputed the verbal agreement they said I entered in to for a new contract. Victor told me he would look for the call but that he didn’t even know why I would have been placed into a new contract as I had not received new customer pricing nor had I received any upgraded equipment. Very pleasant and promised he would call me back stating, “I promise I will look for this call and call you back either way because if we don’t have it or don’t have you agreeing to it, I cannot legally hold you to the contract.” He never call back and I placed a second call a few days later and got the same office. I think the new man I spoke to was “Ben”, but I could be wrong. He again started with the early termination fees and I explained to him that I did not agree to another contract and that I wanted to hear the call. He placed me on hold and said, “Well, there are notes in here saying that Victor did listen to the call and you did agree to it.” I said, “I don’t believe that and I want to hear it.” He placed me on hold, came back and said, “Our calls are for training purposes and if you want to hear the call you have to provide us with a subpoena.” Things didn’t go well from there, as I told him several times I did not see how it was even legal to try to hold me to something that I dispute and that they refuse to prove to me. He said, “I have told you how you can hear the call” I simply want to cancel my service and have been with Dish for 6 yrs, I did not agree to a new contract and dispute any and all charges for “early termination”. I asked for boxes to be sent so I can send the equipment back, but was told in order to do that, they would charge my card on file for the early termination fees. I sent an email to care at dish.com on 6/22/17 about the complaint and have not heard anything back. I have filed with my Atty Gen. Office, the BBB and am filing one with the FTC next. I cannot wrap my mind around the fact that a company can just tell you to “believe them” when you are disputing something and then refuse to provide you proof that backs up their claim with providing a subpoena. I don’t care what happens from this point on, I will never allow DISH back in my home!
Awful customer service since they “upgraded” the software. It has been 12 Days and they still haven’t fixed the service. Plus when I called today, I learned that they started working on my part of the problem 3 … yes, just 3 days ago.
DISH has really gone down hill. I had their service a few years ago and was pretty happy.
Tried to get it again and gave up. Three no-shows. Twice they canceled my install as well as closing my account with no reason, no notice nothing. Just left me hanging with confirmed installation dates.
I think their level of support and competence has nose dived. I probably, through their neglect, dodged a bullet. Will stay with Cable despite the higher cost. At least it works all the time and if they miss appointment they give me a $20 credit.
Avoid DISH! You will be glad you did.
TO whom it may concern Aim so disappointed with dish service. my dish box went out a couple of months before my contract was to end. I called customer service and told them my dish box was not working they tried to trouble shoot and fix it .But it could not be fix the customer represented told me that I would need a new dish box and that they can send me out a new dish box and that there would not be no charge for the new dish box. That is all the represented told me .The represented never told me that I would be put on another two year contract. if I agreed and got another receiver . I did not find out that I was put on another two year contract until I called dish to get my ending date for dish .I was so upset that the represented never once told me if I agreed to another receiver box that I would be put on another two year contract. I called and complaint and was told the calls do not get recorded and that there was nothing that could be done on the dish end. I was so upset my health was not well for awhile. I will never recommend anyone to dish service no matter how much they pay to recommended someone .
For years now we have been receiving MASNHD, ESPNUHD and other stations in High Definition. Starting about 2 months ago, these HD stations disappeared (with the message “Complete Signal Lost”.) I think it is unfair to your customers to remove stations and expect them to continue paying as if they existed.
I have complained to your people repeatedly, but their only response is that “we are aware of the problem and are working on it”!! TWO MONTHS?????
If your company knows of this problem and has failed to correct it, you should fire them and give your customers a discount reflecting channels that they are paying for, but not receiving!
My next step is to get in touch with the Corporate Offices or maybe they are also working on the problem!
Im not sure it’s good or bad to see so many complaints!!
The following complaint was just sent to the Federal Trade Commission on June 12 2017.
I have had dish for several months now. Started having problems with satellite receiver again two days ago. Screen was going black. Sound but no video. Called Dish helpline. They did what was called a “partial reset” which should have reloaded all software. This did repair the black screen issue but I was left with another problem. The apps are not working such as online account information (which I use to check and control my costs). I called today Monday June 12 2017 and told them the problem. After some trial and error by the service representative I was told it would be turned over to engineers with no time frame for repair. My concern with this is: I’ve had issue’s from Dish in the past turned over to engineers who never resolved the problem or even gave the common courtesy of calling me back. I expressed my displeasure in their lack of knowledge on this issue. I was then told I would be turned over to accounts. Bribery is not what I want. I pay around 138.00 dollars a month right now to Dish and a large number of features on my satellite receiver are not working. I’m bound by contract right now and cannot change services. I want what I’m paying for not lame excuses. duncanmedia.wordpress.com
So I had dish back in March 2012. I called a few weeks ago to ship back the receiver I had from them that I found and wanted the charges taken off my credit report… the rep said they issued the boxes to be sent out and that ion e they receive it the charges would be taken off and they will contact the credit agency to remove off my credit. Nothing but lies!!! I called today to see what happened to the boxes, and the idiot rep was trying to get me to go to a dish store to take the box after o told her numerous times that I essentially able to because there isn’t any store near by nor had the means to get to one.. I asked for the supervisor and she tried her best not to transfer me. Finally she did. I explained the issues now for the 2nd time and was able to get the receiver cost taken off as the rep said the receiver is now opselete and didn’t need to be returned. I asked was the bill now clear.. stated no that I was charged an etf fee.. I explained to them that it wasn’t my fault that the location I moved to didn’t allow dish and also stated that the service sucked at time and never had all the channels I was paying for. My way make a long story short I ended up speaking to 5 different ppl, and the last rep Mattie was a XXXXXing idiot.. she said I could not disputing the etf fee as they were valid (when yes I dsc my srv 1 month shy) but was being charged 7 months of etf fees.. I asked her when did I dsc my srv and she said she didn’t know because it was sent out to a collection agency but again the charges were valid based on the “contract”. So I stated I cancelled 1 month shy of the 2 yrs and that she was contradicting herself.. so if I were to be charged anything it should only be for a month…. SHE WAS UNABLE TO TELL ME WHEN I DSC MY SRV… BUT YOU PPL HAVE THE NERVE TO TRY AND CHARGE ME 7 MONTHS OF ETF FEES THAT YOU DONT EVEN KNOW WHEN MY SRV WAS DSC…YOU PPL ARE HORRIBLE AND I WILL BR CALLING THE MAIN OFFICE TO RESOLUTION. If no resolution get ready for a lawsuit.. I don’t care if it’s just for 123.00 at this point…. ??
They keep calling to sell their services although all my numbers are on “do not call” directory. I tried calling you but impossible to get a human being,
I’ve been very displeased by my latest experience with DISH. I tried to go into the store last week and told the man at the door (I was never allowed to go inside) that I was there to cancel my service and needed my account # and PIN number to transfer my service to Cox. The man told me that he would give me no information to help me transfer my service to Cox. Hopefully, my account # will be on my next bill! I told the man that I have a cell phone with AT&T, but he wasn’t impressed. I did get service from Cox, and the wires to the dish have been cut, but they haven’t come to get it yet. If they’re waiting for me to send it back to them, they’ll be waiting a LONG time.
The companies Dish and Direct do not want their dishes back. You can take it down and sell it for scrap at a junkyard.
It costs them too much in labor to send a man to remove the dish. It is cheaper to just throw it away.
Over $200 was added to my bill because of 2 unreturned joeys. I sent the joeys back and tried to pay my regular bill but the rep said no I would have to pay almost $500 even tho it showed that the joeys had been returned. I asked to speak to a supervisor and was told No by the rep on several occasions. Each rep told me different amounts that I’d have to pay to get my services reconnected. I was also told that my bill would be adjusted and it never was so it looks like I’m going back to Spectrum. Dish really has put a bad taste in my mouth and I’m over them.
If you have paperwork showing the joeys were returned, then tell Dish to “SUE ME”. They won’t sue you and if they do, you will have no trouble winning.
I’m pursuing a lawsuit against Dish for their illegal practices of constantly adding charges to your bill without prior notification and authorization. My attorney mentioned a class action suit due to the countless customers that are being treated the same way. Who’s with me?
I’d like to join in with you. I keep a journal of wrongdoings.
adams
Ellen & Peter,
I would be interested as well.
The short and sweet of it is…….I left Direct TV over a year ago for just this issue. Constant price increases. I saw the television ad for the “3 year price lock guarantee” with DISH, so I went with it. I was assured my price was my price and would not go up. After a year, they raised it $10.00 a month, saying I was initially given a promotion that is now expired. They said the “price lock guarantee” only applies to the network channels and equipment, nothing else. Regardless of their commercials and on line advertisements “guarantying” the price and defaming their competitors of hidden fees and price hikes. At that point, decided to write to their Corporate office (the CEO). Within an hour I received a call back by a Customer Service Rep who said he understood my issue and corrected the problem. That lasted two months and they are at it again. Now increasing my Equipment Protection Plan by a dollar a month. I know it isn’t much, but it is the principle. I again spoke to Customer Service and this time I was told that nothing can be done. So I guess this loop hole allows them to add how ever much they want to other areas of my plan. At will, and for how ever much they decide. Price Lock Guarantee?
I have a whole list of wrong doings, lies, horrible customer service etc and I’ve only been with dish a month. They refuse to let me out of my contract even though complaints and problems took place in the first week of service. I want in on a lawsuit if a class action is filed for sure.
I would love to be apart of this lawsuit they just pulled $400 out of my account without permission so now i cant even feed my child or pay my house payment. The costomer service reps are a joke as well as corporate too.let me know what i need to do as far as this can go i need my money back.
I am very disappointed in DISH, for several reasons. As to YOUR request, within about 3 months or so of finally getting BACK to DISH (I had them for 13 years before – all good), my “$99” bill suddenly went up about $10. I called to find out why, and they said, “Well, we added the product protection service fee, which you DEFINITELY want! This is to make any necessary service calls covered by the “insurance.” First, I did not ask for this. If I didn’t want it, I would have to notice it on the bill, call the, and cancel it. Now that I have a NEED, they are wanting to charge me $200 to make a house call. I’m with you!
I would love to join a lawsuit about dish my bills are always wrong they lie to customer about what we are paying for , they say free noway peter I keep notes and all about bills
I am if you are still doing it
I am having issues for 2 1/2 months trying to return their receivers and controls that are not my problem of being outdated. They are quick to collect but customer service sucks, they have changed for the worse. I am currently in collections and they keep harassing me for final payment not until this equipment is off my floor, Yes would love to be included in the class action. I will be shipping the equipment to the Corporate office, they can recycle the equipment how they see fit, where the sun don’t shine.
I want to pursue a lawsuit also but can’t find a lawyer since it related to ID theft. They gave service to a woman with the same first name as mine and using my social security number on two occasions! I have never had DISH service. Their not screening potential customers to see if their doXXXXentation is legit. My life is turned upside down trying to lock all credit activity but had no luck yet obtaining a PIN for my social security number. I don’t know if my problem falls under the class action suit but if it does, I am willing to get on board. Something has to be done about this company!
I have been a dish technician for many years. There is a reason you guy”s site is nothing but complaints. It is true,dish doesnt care about people,families,its employees,or anuthing,exept money. Just to work for dish usually costs me about ten thousand dollars per year. The other techs dont do their jobs,but no one cares,as long as they make sales. None of us are getting hours,because everyone in the free world is cancelling their service. This company is going to sink,because all the guys at the top see are numbers,and none of them have the nuts to put in a little elbow grease to fix it. This compay will sink. Like a terd in the toilet. And,when it does,i hope someone forgets to flush,so it can sit and rot,like us dish employees get to do. Thanks for being heartless, and greedy,and not giving a damn. Going to make finding a new job much easier. Ill just tell them ive spent 6 years working for dish,and theyll probably pay me in advance. Greedy basterds
Nice to hear from a tech. I actually had a very concientious, knowledgeable and nice tech install my latest service. True, he tried to “up-sell” me with a Sound Bar, but I didn’t mind because I was in the market for one anyway. I think you guys (and gals), along with the people on the very front lines on the phones probably have the toughest jobs in the whole corporation. You want to do a good job, you want to be proud of your company, and you want to LIKE your job! Then they tie your hands … you are right, just for the money. I’ve had a recent very unpleasant experience and am preparing to write to every executive and director I can find, as well as the FCC. I’m sorry if when they “sink” you are out of a job, but I think you may be right – any competitor should be happy to hire a concientious employee who just wants to be able (and enabled) to do a good job. Good luck.
wow. Just had a customer service rep. call for the first time. Why he called not sure, just to go over the bill again…Sad that such a large company can’t work with you or explain why they keep charging you, even when the cut my service off for 108. dollars..If I worked for dish I would do everything in my power to help my customer. Guess because they are so large the can do this, but its disappointing when you get no help or compassion!!!! Good luck to all the dish customers out there, you will need it!!! Thank you dish and Steven who called for the first time for NOTHING!
WOW. A lot of bad comments about dish. I know why now. Been with this company for 9 years. Once you and AT&T broke away from you, it through my billing cycle off. I am disabled and on a fixed income. Wanted it changed back to the 3rd of every month they would not do that. Why are the customer service reps., so Rude. They STOPPED my services, charged me fees, mined you i am not in a contract. Now I owe, went from 108. first person i talked to . 2nd person 115.,3rd 147 and now 172. WHAT!!!! shocked and disappointed in Dish.. No one ever called me to see if they could help me or show concern about what was happening to me..Dishearted by this company
I am in agreement with all the comments above. Since my husband passed away and I had to cut back, all I’m having is trouble with Dish and their reps. I’m about to change even though they now claim I have 20 months left under contract! What the hell are they talking about? My husband and I where with them for years. Now I can’t even get my local channels! I can only watch what I had recorded! I am a disabled widow on a fixed income, what do they care.
Really, I went to Dishpromise.com and I find more setup for having us, the customers, do your negotiations for you. These negotiations to get NBC back should not have taken more than a week, if they were going to happen at all. Maybe you Dish company executives know this or maybe you don’t but I was told by a Comcast employee that NBC and Comcast are in bed together, one of them owns the other or something like that and it would be obvious to me that if that were the case then you are just getting slammed by the combo of NBC and Comcast to hurt your company.
I have been getting the same answer from your customer support, stating that negotiations are going on and they hope to resolve this very soon, I’ve been hearing this for nearly 2 months. So I am sick of paying Dish the same money for 1 less channel when there are only 8 or 9 channels that I do watch on dish.
Comcast here we come!
My son is a Tech in Indiana,PA. He is one of your top employees. But your employees are not treated very well. He has a family and can barely make ends meet, even though he does better than most of the techs there in sales. Also you should be giving them family medical coverage. You aren’t family based. You don’t care about anything but lining your pocket with money.
I just got off the phone with customer service. “Local service you can trust” is your slogan, yet nothing could be farther from the truth. I have been a “loyal customer” through all the ups & downs with this company, & never changed my service. I missed the entire Olympics, walking into the office everyday during that time to be asked if I had seen this event, or that event. My answer daily was “no, we have Dish remember”. After many responses of “oh you need to change, their service is horrible”. I stayed loyal! Dish’s response was “we will give you 1 free movie rental for your inconvenience”, that was a pathetic attempt, not to mention insulting. If I want a movie rental I will ust pay for it myself. I’m not sure if any of you turn on a television, or look at the Internet, but I live in Central Oklahoma also known as “Tornado Alley”. Our local channels are what keep my family safe, we rely on those channels to know when it is time to go underground. Each major channel is equally as vital as the next. You’re talking life or death! I just looked at social media today to see 45 responses on why in the world we were still using this company. I should have disconnected months ago. I pay monthly for the convince of turning on the TV to see what severe weather is headed our way. Customer service today offered me $10 off a month for the next 6 months. How does $10 off a month keep my family informed of severe storms? Today is the last straw with this company. I pay monthly & on time, & I have for several years. It’s a shame, not to mention an absolute lie to advertise “Local service you can trust”. I am very disappointed, & have been for months. I am currently researching other cable providers. All of this over a “free local channel”. Money & negotiations, over the safety of others is beyond my comprehension. I do know however if enough people disconnect, there won’t be any money to “negotiate” over. I do look, forward to speaking to some one from your company soon. Sincerely, Rhapsody.
This morning $340 dollars was stolen by your company out of my account. A roommate of mine started an account months ago and used my card for the first payment. I do not know where he is, I do not have dish network and I did not authorize this. I called your company and no one could help me. I will speak with my lawyer about fraud charges against me. Dish network had no right to steal my money.
I am having the same problem they even told me they would fix it then I talked to a nice man named Tony in corporate and he is fixing everything! 866 215 XXXXX
Congratulations to the Dish Network, who have upgraded thier system so well, that it is now virtually impossible to pay my bill. This morning the site would not accept my password, “chat” my phone number, and neither would their (via phone) customer service. I finally reached a representative on their new account line who re-directed me back to customer service, who would sill not accept my telephone number. After three attempts I finally reached someone who could not find my service in the computer at all… so after wasting hours on this I’ve decided that DTV might be a much better service… God knows their customer service couldn’t be any worse.
Very rude customer service reps, bill keeps getting higher every month. I’ve been with Dish for more than 3 years and ready to terminate service. Starting to believe they are adding extra charges on my bill…..please avoid service with DISH
I am in the same boat. I recently been with dish for 4 years and my bill keep getting higher and the Office of the President just advise me that if i call more than once a month that I will be terminated for calling them so much. I could not believe they told me that and when I look at the contract it never state I can not call them once a month so I decided instead of me breaking the contract I will call them every day to mess me them only to have them terminate me and if they try to charge me for a 3 year contract I will sue in court for not stating that in the contract.
Same thing happened to me and I was with them for more than 5 years and when I called in It was something they screwed up, so for the hell of it I called them back, and got another call from the Pres Department, scolding me like I was his kid and I told them to shove it and switch to DIRECTV got locked in for 2 years, couldn’t be more happier
I have left 2 vm for the corporate office at this point. I called last month to renew a contract so that I could get a better rate, the guy on the phone told me it would be $85, in which the customer service supervisor informed me she HEARD him say in the recorded phone call, and when I got my bill it was $100. They agreed to waive my cancellation fee. Wow, thanks, you would rather lose a customer than fix the wrong that YOUR customer service agent did? Technically we have both entered into a co tract for the $85, so I’m sure how you think you can just cancel someone when it is on recording what I was offered and what I signed a contract for. Dish does NOT care about their customers, long going, or new. I’m hoping this can get fixed, I don’t want the hassle
Of having to take off work to wait for a new company to come out. Seeing as, again, we are both bound by contract at this time.
Obviously the long history of illegal telemarketing scams by DISH are very lucrative. According to the Federal Trade Comission: 57,606,609. That’s the staggering number of illegal telemarketing calls a federal judge in Illinois has ruled that satellite TV company Dish Network is liable for. The Order granting partial summary judgment against Dish is the latest development in an ongoing case filed by the Department of Justice on behalf of the FTC and in cooperation with four states – California, Illinois, North Carolina, and Ohio. The complaint alleges that Dish violated the Telemarketing Sales Rule, the Telephone Consumer Protection Act, related rules, and state telemarketing laws
The satellite-television provider added about 694,000 gross paid subscribers during the quarter ended in December.
Over all Dish reported a profit of $342.7 million, or 70 cents a share, compared with a loss of $125.3 million, or 27 cents a year earlier.
You’d think Chief Operating Scammer Charlie Ergen · Net worth $16.70 billion should be wealthy enough to stop using illegal telemarketing scams to pad his fortune,
2/2 paid 120.00. Bill due was 119.98. Dish at the same time took an UNAUTHORIZED 119.98. So I was billed in total 239.98. When I discovered their error, I contacted them. Received and answer on 2/11 that they would refund the 119.98….wait for it, in 19 days which is 2 March. I have been calling and have been told that there is nothing to be done and I have to just wait. In my opinion your stealing that money you took without authorization for an entire month. Dish has the ability to return my funds immediately but refuses to do so. I would change service provider but dish had me over a barrel. The other providers out here are worse.
Dish Agent was rude and hung up in my face and was talking while I was talking
wrote a really bad review about my experience with dish!! apparently dish kicked it out — didn’t like what I wrote!!!! to make a bad review short just keep away from DISH NETWORK they suck and lie !!!!
A Bunch Of Total Idiots!!
Incredibly crappy company, the only one worse is DirecTV, but both are absolute garbage, Dish just charges less for equally bad service. Their “Hopper” is hijacking my internet connection and downloading 25-35GB and uploading 5-7GB of data every 24 hours, when I’m not streaming anything. All I can get out of the idiot offshore “tech support” is meaningless answers that the box periodically downloads updates (which might consume 10-20 MB). They have no clue what they are talking about regarding internet usage. I would have to be watching Netflix in HD for 10-12 hours a day, and I haven’t watched it for a week, yet every 24 hours another 25-35 GB of data is used by the MAC address of the Hopper. These people are idiots and their service sucks. Unfortunately if you want a big vaiety of channels, you have to put up with this crap. I can’t wait for someone to come up with a pure internet service, where you can watch what you want and only pay for that.
DISH is full of LIARS !!!!! I was never told when I got this excellent package by the sales person or by the installer that for me to get all their wonderful services I would have to have internet I am on a fixed income and just added Dish to try and save some money and watch local TV and a few extra channels it went from 29.99 to two rooms for 64.87 and now I am informed that they DO NOT HAVE TO DISCLOSE ANY INFORMATION ABOUT NEEDING INTERNET, SO TO GET ALL .SIMPLE ON DEMAND I HAVE TO GET INTERNET SO now it’s going to cost me more than I can afford I was lied to by the salesperson and by the executive manager Victor operator# LVY Who claims he is the highest person AT Dish that I can speak to cancel well I’m going to go as high as I can this is not fair !! By omitting that important part of the service needed THEY ARE LEING TO CONSUMERS ! ! especially when your elderly and On A fixed budget you shouldn’t be manipulated and lied to by Dish this is not good customer service !! The manager Victor claims they do not have to disclose this information because they are not proving Internet but I saw an advertising of Dish ,with internet-based offers , he claims I can get on Demand but only certain channels , but they don’t know which ones, then he said ooh you can get on Demand without Internet access but you have to pay for , it I SAID WHAT ARE U TALKING ABOUT YOUR LIEING AGAIN !!! I went thru the steps on my remote and was able to get some on demand for free by bypassing the main menu then he changed his mind and said well then we gave you some on Demand so we have a contract and you can’t speak to anyone else bottom line if you disconnect we will charge you the Earl Disc.Fee! DISH HOW DARE YOU MANIPULATE PEOPLE LIKE THIS I AM NOT STOPPING HERE THIS ABUSE HAS TO STOP!!!!!!!
I
is full of liars I was never told when I got this excellent package by the sales person or by the installer that for me to get on the man I would have to have internet I am on a fixed income and just added dish to try and save some money now it’s costing me more than I can afford I was lied to by the installer the salesperson and by the executive manager Victor operator Levy who claims he is the highest person on Dish at this that I can speak too well I’m going to go as high as I can this is not fair veterans the service should include everything not telling a consumer that to be able to receive all the wonderful Services you need internet by withholding that information is lying this is fried this is fried advertising and especially when your elderly and Onna fix budget you shouldn’t be manipulated and lied to Dish this is not good customer service
Dish and the local channels are having another contract dispute. As a result, the local channels have been turned off. Dish has no answer to the problem and no answer as to how I will be compensated for the service that I am being charged for but not receiving. I do not have ability to use a antenna in the area I live. A representative tells me that he believes the situation will be resolved soon. Meanwhile, with 3 major storms approaching, I have no local channels. No warning, just turned off and I’m paying for the service. It seems to happen around major sporting events and now the inauguration. I have been a Dish customer for many years and paying too much for too little. Soon to go Charter..
Dish network has dropped over 200 local station. Unlike Direct TV, Grande, Time Warner. It is unfortunate that Dish does not see the same value in our programming as we do. KWTX and Gray Television are number 1 and number 2 in over 50 markets including Waco, Killeen and Temple Texas. Gray Television has a greater rating than every other broadcast stations and cable channel combined. Dish refuses to keep the same programming as other providers. Gray Television has offered an extension to Dish but Dish refused. So, the million of fee paying customers cant drop Dish cause dish wants to make them keep there contracts and pay a fee for early termination. Wow, when I signed my contract I was told that I would get channels and now when Dish takes them away I still have to pay. That is crap. I will get out of this contract and I will advise all of Waco, Temple, Killeen residence in a blog to avoid Dish network. This is like telling a person they are getting a Corvette we pay for it and then later you come to our house and take the Corvette we paid for. That is theft. I feel like I have been stolen from.Not to mention all the millions of customers. I will not pay a termination fees to Dish for a service I am not receiving and I will discuss with my Attorney. Ignore this if you want but from what I have read in these reviews you guys may lose lots of money. I have to go to some stores here in Waco and tell people to not sign up for Dish. Have a worker ask me about what service I use and have them be Dish. I will tell them what I think and anyone else coming into sign up for Dish. Crooked.
To start off, every time I called Dish I kept getting bounced around from person to person in another country and not the US, who barely spoke English or understood what I was asking or talking about, along with getting disconnected a couple of times. Even with all of that, I tried to still give Dish a try because I had Dish in the past when I lived in Palmdale, CA. I tried to establish service at my current residence on 12/19/16 a year and a half later, and it was deemed by the installer, because of the way my unit sits, I would not be able to have the Satellite set up therefore the monies I had to pay upfront out of pocket, would immediately be refunded. The installer immediately called dispatched to let them know the installation didn’t and couldn’t happen and they were going to call me in 15 minutes. They never called me and I had to call them when I realized an hour later I never received a call from them. When I called back to ensure that would happen, no one seemed to know what I was talking about. I’ve called several times since Monday, called several times on Tuesday even being told today, Dish didn’t owe me $147.61. One lady even asked how much is Dish supposed to be refunding me because she didn’t see anything. When I finally got a person on Tuesday, he said he would assure me I would have refunded immediately. I didn’t put the $147.61 on a Credit Card, it was taken straight from my bank account and I need it back in my account sooner than 7-15 days or I will file a complaint and fraud against Dish with my bank TODAY. Dish took the money out of my account on 12/17/16 immediately, before you could even send the installer out, so it shouldn’t take 7-15 days to put it back.
It is pretty sad that, the great customer service Dish once had about 4 years ago, is now gone. I will also be adding my complaint to the 858 comments that I see on Corporate Offices & Headquarters website, seeing one as early as 12/17/16.
TOTALLY FRUSTRATED AND DISAPPOINTED WITH DISH!! I will never suggest or subject anyone to your Customer Service.
I forgot to mention that Cory Allen or any Dish representatives will not answer or return our calls! I have his business card with a business number, Fax number and his personal mobile number. What good are these numbers when you don’t get action by any of them??? If this isn’t admitting guilt, what is it!
I’m having similar issues.
My story begins on 10/19,2016. A man (Cory Allen) knocks at our door. He assured us that he was not selling anything. He said that he was here to upgrade our equipment with DirecTV. So, we let him in and he starts telling us what he would do for us. It sounded good, so we listened.
Cory Allen is from Gilbert, AZ and we are in Oro Valley, AZ.
We should have known that something was up when he is upgrading our equipment on a Sunday afternoon. So, after convincing us that Dish was better that DirecTV, we thought we would give it a try.
I said that we had just entered into a contract with DirecTV about 6 months ago. He assured us that he would take care of the cancellation of Direct and we would pay no penalty. A month later, we received a statement from DirecTV. I called them and they informed me that nobody had cancelled any part of our account.
The installer was another story. He stole our DirecTV dish. We were told by reps at our ATT store and others to press charges and what he did was theft! I am writing this today because I just got a payoff bill from DirecTV for $380.00. Unreal what Dish can get away with!
We have been with being able to watch our dish in the living room. We contacted a dish representative and walked thru all the necessary steps to try and fix the problem. We were told that the equipment malfunctioned and we’re being sent a new upgraded one. Well it got sent to another state I have called numerous times and have been told many things, we were watching TV on a small one in a small room. I was told it was going to be over nighted to us and that was 11/23/2016, understanding that there was a holiday the next day. They told me I should be getting a new package by Friday. It came and went called again was told for sure Monday as it was processed on Friday, to be shipped. Never showed called yesterday was told only on the 11/30/2016 we will be getting the new equipment as it was processed Monday 11/28/2016. I would like to know why i have been lied to on numerous occasions and why my cable has been cut off also how come they couldn’t just have a dish tech come out and fix the problem right away instead of us having to do it ourselves. I know there is one around where we live because he installed the dish.
I am contacting DISH corporate, Illinois BBB and State Attorney General office, as well as Hotmail Abuse. I phoned Dish last night because my Hotmail account wasn’t working. After speaking to some guy I could barely understand (very broken English), he said it was Hotmail fault not Dish (ok) and gave me a number “to Hotmail”. I repeated the number and assured it was Hotmail I was calling (yes). I called the number and knew I was in trouble with the man’s greeting (“Hello?”). I said I was told this was Hotmail (“it is”). He, too, had a very poor grasp of the English language, then went on to say he could “most certainly fix your problem, and then it will cost you.” He proceeded to tell me that my cost would be several hundred dollars to “fix” my problem. I told him this was a scam and hung up. I then called DISH back to complain and the guy told me he was stumped that anyone would give me Hotmail’s number “because we don’t even have that number in our rolodex” (who still uses a rolodex?). But anyway, he assured me that that’s something they don’t do. When I said I was lodging a complaint against the first guy and asked his name, I was told for the guy’s safety he couldn’t give a name, that DISH gives them a “3 digit number” and that’s all he had, but still couldn’t give it to me! He agreed that I should’ve never been told a Hotmail phone number, nor that a fee would be charged. I later – ON MY OWN- “fixed” my Hotmail issue. Apparently, there was an update to Hotmail that changed its appearance and how it works and it’s now working fine. I just had to verify things for the security feature. That’s ALL! But to think that DISH personnel gave me a number to call to spend HUNDREDS of dollars to “fix”,is beyond belief. And I am POSITIVE that those two guys were working together to scam DISH customers. So I am pushing this to everywhere so NO ONE will be given this scam again. PEOPLE >>> DO NOT PAY TO GET YOUR EMAIL WORKING….. just fix your security feature to allow access!!
My mother, Vivian Smith- 94years old, received a call from Whitney and my mother approved your Dish network, with sports channels . She says she was not told she was entering into a contract.. But was informed the cost would be $30 less that her present cable provider. She was a happy camper until she couldn’t access her sports channels. when we went to game finder , it gave us the channel to get her game and it was not there. We called and the customer service said you all were not in control when a channel/vendor decides to bloc the channels. Bad response. This is a long story…let me stop here WE tried to cancel the service and they saidwe have to pay $20 per month for the remainder of the contract. I can’t believe you have to pay for something you didn’t get.
WE have contacted the Illinois Attorney General, Lisa Madigan for consumer fraud. My mother has received a bill for $428.97, which we will not pay. She can’t pay a bill for something she didn’t receive. The Office of the President wouldn’t even listen and what she heard , she didn’t care just keptsaying ,, you will get a bill for the remaining months of the contract. WOW!! Customer service who doesn’t listen to reason. My mother would still have the service if she got what she paid for. This is consumer fraud. and its a terrible experience my mother had to endure. #8255 9098 9496 4995. CANCEL THE BILL AND WE WILL NOT HAVE TO GO THRU THIS. Thanks for your time.
On 19 February ; I spoke with a Representative from DISHNET who sold me a package that I thought would meet my needs both in price and entertainment.
The following things were not discussed based on the billing and entertainment:
1. I was asked for a Credit Card # for background Credit Check.
2. He did not express to me that there was an equipment protection plan being charged against my account.
3. Pricing was not $79.00 per month as promised by the Customer Rep.
4. The REDZONE does not allow you to watch an entire game; only highlights. The representative did not explain that to me.
5. Noticed that I was not receiving a bill in the mail; I called and was told that I signed up for autopay with my Credit Card. I was TDY a lot and my spouse paid it without questioning how DISHNET was authorized to use my Credit Card. This is considered fraud; there was no consent to taking this action.
I would like someone from the Corporate Office to call me.
v/r
there is another person on this page planning on a class action lawsuit for bad business practices and looking for others to participate. You should read her post and join it. I don’t recall her name. I had DISH give a woman service with SS number, her name is the same first name as mine is. Dish dis this in 2012 and in 2015 did it again with her partners name and my social security number. Really bad practice when they don’t confirm that doXXXXents supplied are legit.
MY BILL WAS $91.53 AND THEY TOOK IT OUT TWICE, CONTACTED THEM AND THEY ACTED LIKE I WAS CRAZY, WE DON’T SEE THAT, AFTER 1 HRS STILL NO HELP , CONTACTED MY BANK, MAKING A COMPLAINT AND FILING OUT FORMS ,THE BANK HAS THE INFO, ALSO FILING COMPLAINT TO BBB AND CONSUMER AFFAIR, DISH TV BIG RIP-OFF
Dear Sir, This is in regards to continue issue going on from last couple of years. The technician came to replace my old DVR and he has broken my electronic devices drop the shelf. He wonts me call you for to record incident. I have called your customer service personnel but there was no help at all. Finally I have wrote a letter to your CEO Joseph. He called me and I have explained him my situation. He has given me cost fore life. Today I have received an email that my prize has changed. I called the customer service but there is no help. I don’t know what to do. I need help.
Thank You
With Regards
Sanjay K Bakshi
510-672XXXXX
Today is 10/19, I cancelled my Dish service 8/22. There’s over thirty dollars in credit on my account for 2 months. I had no contract obligation to dish, and equipment was received at Dish on 9/12. That delay was their fault in sending their return info.
Today, as it has been almost two months, I called dish to ask where my refund was, I was advised, get this…Dish does not send refunds unless a customer requests it!
I asked does that mean Dish will keep MY money indefinitely if I do not ask for it? The rep chuckled and said that is exactly what Dish does.
I failed to see the humor. I asked if this was legal…no response.
I asked how long before my refund…20+ business days, AFTER the “check” clears the bank. I asked what that meant, rep could not explain, nor could he tell me which bank(s) he is referring to.
I asked how much interest I was going to receive, similar to a late fee Dish would charge for having my money for 2 months…he chuckled again. I was not trying to do a comedy routine, I wanted serious answers.
I do not see how this can possibly be legal, let alone keep someone else’s money that is not really Dish’s, and do it in what, good conscience, as this is done for the benefit of our customers.
I searched online for Dish’s code of ethics. I would love to have read where Dish considers keeping money from this type of situation honorable, ethical, or even just in the best public interest. The only code of ethics I found was “DISH Network Corporation Code of Ethics for Financial Reporting” which appears to be reporting for Wall Street. Guess Dish does not have any ethics when it comes to keeping money that is not theirs to begin with.
Dish Network installed a system at my residence and I did not sign anything but instead received a copy of a contract with a forged signature.I asked my lawyer and he says Dish can’t make me stay in a contract I did not sign.The only reason I kept service as long as I did was they threatened me with early termination fees and I was afraid it would go on my credit report.I tried numerous times to get this resolved but it is time to file a lawsuit and obtain warrants for the contractor that did the install.
I have experienced the same problem. Dish says they have my signature on a contract. I haven’t signed anything and they are attempting to charge me $533.71. I asked for the alleged signed contract and they will not furnish it. I happen to know the technician that partially installed equipment and plan to file forgery on him if they ever provide me with this fake contract. I had problems with the services in the first hour and could not get if fixed. Texas law provides a couple of different laws to protect consumers from this type of theft. They are violating laws and frankly don’t care. I sent a dispute form in and will go through formal arbitration with them and will request that this arbitration be done in Texas and remind them that our laws in Texas do matter. By the time that the arbitration hearing occurs, I will have filed criminal charges on the technician and because I am a police officer I will personally accompany the technician to our county jail. Maybe Dish will bond him out but I seriously doubt it.
I received a call yesterday, 9/22/16, informing me that I needed to update my boxes because they were not compatible with the new location for your satellite. The gentlemen said if I did not update I would loose my service within a week. He said they would sent out the equipment and have a tech come out and install it. I was not to pay the tech however there would be a refundable charge of $185,00 for the upgrade. I said why should I pay when Dish called me. After going back and forth he said he would reduce it to $50.00 I again told him NO. He said then within a week I would no longer have service. I said if my service was stopped I would notify my atty. I heard other customer service reps in the background calling customers with the same statements most likely targeting seniors like me. I don’t know if there is a quota amount that they have to have each month and that’s why they are calling but to me it’s a SCAM!!. I later went on your chat line and was informed that I would have to REQUEST an upgrade and there was nothing showing on my account. Maybe if you had customer service in the US it would be harder for these practices to happen. (just saying) Hopefully I will receive a reply to my complaint that will come from YOU and not overseas.
The customer service is terrible that u u sign a contract. Cuz when u have a problem the people u talk with are very rude n un helpful supervisors are worse. If I could get dish off my roof it would b on curb
Dish Network installed a system at my residence and I did not sign anything but instead received a copy of a contract with a forged signature.I asked my lawyer and he says Dish can’t make me stay in a contract I did not sign.The only reason I kept service as long as I did was they threatened me with early termination fees and I was afraid it would go on my credit report.I tried numerous times to get this resolved but it is time to file a lawsuit and obtain warrants for the contractor that did the install.
Mr. Joseph Clayton
President and CEO
Dear Sir:
Your company rep, Shea Hensley, is also representing an alarm company (Solvent Security) The reason I called Dish I believe I was having some problems.
The repair person was Shea Hensley as we spoke, he seemed rather concerned about the security of my home, gave me some story about burglars’. I do live in a gated community and I also have an alarm system (local). Mr. Hensley informed me that there would be NO added cost, for this alarm even though there was an emergency button.
He called Century Link, got my cost of phone, WI-FI and Verizon, and on the back of his card wrote down, $246.00. He told me my monthly costs would not be increased. It was not for the first three months then I got hit with a bill of $59.99 month from the alarm Company. I called my bank had the charge reversed at the cost of $30.00, each time the bill comes in, I have to have it reversed.
I wrote a complaint to the AG state of AZ. still waiting for a reply. In the mean time my credit is slowly being ruined, because if I pay this bill I can’t buy food. I am also honorable discharged from the service, I am on dialysis, $700.00 a month medical bill I am know 86 and this is too much for me to handle!
Are you part of this Co. called Solvent Security, If you are, please have this taken out, and have a good talk with Mr. Hensley about dishonest business practices!
In June of 2016 my wife called Dish Network to add service to a second location which we use on weekends and holidays. This location has no mail service so she asked that the bill for this second location be sent to our home address. In August of 2016 we found our service had been suspended due to non payment.
After calling customer service we discovered they had been sending the bill to the second location street address which has no mail service. They informed me they would restore service as soon as I made payment and then informed me I had 48 hours to pay or I would be turned over for collection.
After a few hours online I found a ton of other complaints just like mine
Wonderful service for a customer who has paid their exorbitant monthly bill for 10 years. In addition, the installation at the second location has never been completed. The dish is being held in place with a pile of rocks and the cable is still stretched across the yard and has never been buried. Perhaps payment should not be made until they finish installation.
To whom this may concern in the corporate office.
17 months ago in 2015in the beginning of that year I established services in Atlanta Georgia and at the time of service acceptance I had to pay a fee before services would start. I didn’t have the funds and it was a special going on so if I didn’t pay at that time the special would be over so I borrowed the monies from a friend and he used his bank information.
In July 2016 my services was interrupted due to financial problems to be Frank lost of income so I could no longer keep services going. I called and told the rep that I would be returning my equipment 6 weeks later I finally received the boxes 1 week later I returned the boxes.
On September 7th I received a collection letter stating that I owe $560.85 I then called the collection agency and spoke with a agent I then asked her how is it that I owe $560.85 she said Dish charged $340.00 for a cancellation fee which covers the seven months left on the contract plus the remaining balance owed for the months of services mind you I was told that I had a pay as you go account meaning when you don’t pay your services will stop until I pay. That’s fine well services went on for 1 extra month so that mean July, and August 2016. I told her that had to be wrong she said well call Dish I only have what they sent to us.
Ok I received the collection notice Wednesday September 8th 2016 that same afternoon I called Dish and spoke with a account specialist his name was Nick I asked him the same question why do I owe this much monies $560.85 he then said the reason being $340.00 is for the remaining months you had left on your account and the rest is for the services rendered I then asked him why did you guys charge me for 2 months he said I’m looking at the account and we gave you credit for those two months mind you my dish bill every month was around $125.00 with taxes I told him well I don’t have that kind of money he said there’s nothing we can do then I said well thank you he then said that you will be contacted by the collection company soon I told him I know already I have the paper. Nick then saids there’s no way you can dispute yeah I did ask that question Nick saids to me the only thing you can do is restore your services pay $227.00 and I will waive that $340.00 fee. I told him I will see what I can do we hung up.
Thursday morning @ 9:00am the friend who helped me pay for the starting of my services in 2015 called me and said Dish Network took $340.00 which means you guys took it upon yourselves to make an unauthorized transaction. This man name is not on my account he has nothing to do with my account. He told me if his money was not put back he was sending the police to my house and he’s filing theft charges. I then called Dish and spoke with a dish representative and told her that took unauthorized monies from an account that was not mine and the account holder said if his money wasn’t put back that I would be arrested and I stated that I was not going to jail for anyone,the rep puts me on hold comes back and tells me being that this was the card used to start services that’s why we got the monies from that account again can I or the account owner dispute can you put his money back what can you or I do can I speak to your Manager,Supervisor or someone from the corporate office she told me no there’s nothing no one can do and hung up the phone. I asked my friend did he call his bank and said yes that there wasn’t any thing that they could do because the charge was pending. Now I have a case against me and I lost my best friend and I owe him $340.00 and Dish Network didn’t care and I believe someone needs to attend to this matter asap give that man a refund and some. You guys have put me through HELL and I already have gone to Consumer Affairs next the BBB and Facebook I will tell the whole world about this. You should not treat patronages like this because with out us you have nothing. So I hope to hear from someone real soon. You have my email address and here’s my phone number 678-640-XXXXX.
I would say have a nice day buy why should I when my friendship has been lost and I maybe looking at time…. I hope you feel good about yourself and your company…..
I will tell everybody not to deal with Dish social media is where it starts……
First off, your friend can file a dispute with the bank since the bill is not his/hers. After the charge leave the pending stage at the bank he/she then can file the dispute and the bank will reverse the charges back into his account . He has no case against you, his case is against Dish for unauthorized us of a bank card that should have been for a one time charge (if he/she specified one time).
i HAVE A DISH SYSTEM I AM A RVer, I OWN A WALLEY, AND A WINEGARD X2, I HAVE TALKED TO YOUR OUTDOORS AND WINEGARD, ,
FIRST PROBLEM I AM HAVING EVERY TIME I TURN THE SYSTEM ON FOR THE DAY, WALLEY GOES THROUGH RESETING SYSTEM , I SHOULD JUST TURN ON THE TV AND GOES A CHANEL, BUT HAVE TO WAIT 15 MINUTES EVERY DAY, TO LOAD, THAN GET TV WORKING I GET CHANEL BETWEEN CHANNEL TEL ME I HAVE COMPLETE SIGNAL LOOSE,, I CALL TALK TO YOUR TECHS ON THE PHONE WHO IS READING A SCRIP, THEY NEVER LISTEN TO THE CUSTOMER, GIVE A LITTLE LIKE, , I HAVE TOLD TECH I HAVE UNPLUGED NUMERIOS TIMES, GO THROUGH 15 MINUTES OF BS AGAIN, I TELL THEM I HAVE NO TREE, NO CLOUDS, NO SNOW, NOTHING BLOCKING ANYTHING I AM IN A INDUSTRAIL AREA ALL I HAVE IS BLUE SKY, THEY TURN AROUND AND ASK ME THE SAME THING I JUST TOLD THEM 5 SECOND EARLIER,, I SHOULS BE ABLE TURN ON SYSTEM AND USE IT, 2 YEARS AGO I WAS IN A WINTER IN SOUTHERN IDAHO HAD 1 INCH OF ICE 4 INCHES OF SNOW ON THE DISH AND GOT GREAT SIGNAL, DO YOU EVER TELL YOUR CUSTOMER SERVICE TECHS TO LISTEN TO THE CUSTOMER, I OWN THE WALLY IT IS APX MONTH OLD, I PUT MY CHANNEL LIKE 206 AND 209 COMES THROUGH CLEAR AS A BELL GO TO 208 COMPLETE SINGNAL LOSS 11-12-11
WOULD LIKE TO TALK TO SOME FROM AMERICA IN UPPER MANAGEMENT FROM CORP.
I had a problem an felt I was treated unfairly.I emailed the corporate offices.I got a call back within 2 hours.And my situation was resolved to my satisfacation.Thank You Dish for doing the right thing.I’m back to recommending you.
Hey Pete,
Would you consider sharing that corporate email address here? Appreciate it.
Greg
The corporate email and snail mail address is in our listing
You f-ing cheap basturds this is the worst company I have ever seen make the f-ing deal an get channel 19 whnt back on . or do I need to come kick the crack out of you rich a**?
I let a friend use my debit card to activate is account with dish network. After a few months of NOT receiving any reception do to poor tech installation and pointing the dish straight at a try and the bill being paid with my debit card for those months my friend decided he was going to cancel with dish since they couldn’t find a way to fix the problems. Then he receives a letter in the mail letting him know that my card will be charged if he doesn’t return the equipment which keep in mind he had the basic channels and paid over $200.00 up front to get this equipment. Now that he has returned the boxes and all that goes with they are charging my debit card $378 and they are calling it a final bill. Yes, I know this because the people whom he spoke to today this is all they said. They refuse to take the charge off of my account and bill him. So, I will be going to the bank today to dispute this charge. They may not take money off my card for a final bill with out my permission. That is why when you pay something by phone or via internet you must agree to the current charges. Well, I don’t give you permission to take my money from my checking account, the money that i work for without my permission. So, now this is all in dish’s hand lets see how they are going to handle this.
So I call dish and asked to have my receiver upgraded to hd, I have had dish for almost 2 years and always had the plain jain receiver. When I call the representive tells me that I qualify for a free upgrade I say great and she tells me that I can add a receiver for just 8 dollars. So I agree to pay the eight dollars (no big deal)….so I pay the eight dollars and setup the appt. for the tech to come and upgrade and add a receiver. So the tech shows up (2hours late) and proceeds to hook up everything….about half way through this appt. he comes up to me with his phone is his hand… I take the phone and its a dish representive I say hello and she says well sir it appears that you need to make a payment of 24.98 for the second receiver to be activated…would you like to make this payment with card on your account ending in @#$% I go no I am not paying this amount and she proceeds to tell me that everything will be fine that she will waive the amount….so I hand the phone back to the tech and he proceeds to finsh up his job…. after everything is done he leaves and I check my card balance on my mobile app and the 24.98 was off my card. I have called dish 10 times and they only wana offer a 10 dollar discount for three months….Last time I checked it was illegal to pull money off someone’s debit card with out there permission….I am taking them to court wish me luck
This is for everyone…I was in a major motor vehicle accident and yes I got behind on my bill…so I called dish and let them know as soon as I got back to work I would be paying my bill…so I went back to work and called them and asked what I need to do to get my Internet services back on…Rachel the agent I was speaking to Said all I had to do was pay 133.00 and my Internet would be back on with the next 2 hours…so I did and waited and nothing…so I called back…and they said I would have to get a new modem…then they said I would just have to wait 24 hours…so I did and nothing…so I called back what I paid for was TV services and nothing for the internet…and I would have to be pre qualified again to get Internet services…which I was denied…so they tell me If I paid my bill for 2 months I would be pre qualified again…I was like ok fine…the I get 2 emails that they are sending me boxes for my hopper and my modem…so I call back and ask to speak to a supervisor…I get ahold of Alfonso and he puts me on hold gets back on laughing…then puts me on hold again gets back on and says “sh*t “…and hangs up…yup now I’m pissed…so I call back and I talk to Dave his supervisor…and that’s all I get I’m sorry…and did to slap me in the face more they wanted to give me 5.00 off my bill for 6 months..that’s just a slap in the face…so you want to talk about pride…my title is Sgt manning usmc…I have more pride then all 3 of you combined…now my childern can not do their home work cause their text books are on line…now I’m trying to call you and to speak to one of you to explain what I have been going through…and I have been on hold for 30 mons now
I have been on the phone with Dish customer service ALL AFTERNOON!!!! First of all, when I first signed up for Dish I was told one thing and was given another and it took days for the problem to be corrected. Then I was promised a $50 gift card for singing up and NEVER received it. After days of calling and complaining I received it in credits which was fine with me. Since then I have had to call them every other month to get new remotes because they wouldn’t work! I changed the batteries (good ones and cheap ones) and half of the remote still wouldn’t work. When I reached the 1 year mark I was sent a letter saying that my promotion was up and my bill doubled in price which wasn’t true because it was a locked price for 2 years not 1. I called to speak to someone about it (not to mention the fact that earlier that morning my children came running into my room yelling about the channels that they watch was going to be blacked out ) and was told TOO DAMN BAD!!!!! Then I asked them about the channels that was being blacked out and was told that my kids could watch other channels and it was nothing they could do! Now today I called because all of my HD channels were out (which is 90% of the channels on my TV) and my favorite show is coming on tonight (I’ve been waiting all week for this show) and I thought the customer service lady was helping me but instead she erased ALL my channels! WTF!!!! I’m so tired of Dish and their bullsh*t! Every month I pay for their services and I expect my service to be straight! I don’t expect nothing but what I have paid for and it’s like pulling teeth to get just that! I would NEVER recommend this service to ANYONE not even my enemy! I have had to call Corporate too often in order to receive results and that’s not suppose to happen. Oh, also today the customer service lady told me ” I can give you the number to a Dish store that’s only 5mins away from you and you can ask them if they have a tech that can come fix your service today”! Since when do customers call around to find a tech to fix their services? Isn’t that their job? I have decided to seek out other services because I can’t continue to pay for services that I’m not happy with!!
I’ve only had Dish for 13 YEARS . . . . . you can look it up.
They DISCONNECTED MY SERVICE **** WITHOUT NOTIFYING ME ****
NOT via PHONE
NOT via EMAIL
NOT via MAIL. !!!!
When I called, – JENNA WOODLAM – ( if that was her name) the call was on Aug 8 1026 15:36 hrs 720-514-7197, said I REQUESTED a DISCONNECT in a letter.
*** I DID NOT *** I have the letter.
The letter was a ** COMPLAINT ** about Dish dropping Channel 4 FOX (in KC).
JENNA WOODLAM REFUSED to acknowledge that I DID NOT REQUEST a disconnect or that it was even DIsh’s fault.
JENNA WOODLAM – REFUSED – to allow me to speak with her supervisor because, as she said, she had no one above her to speak to as she was in the “Corporate Headquarters”.
IF you ever want a “TEXT BOOK” example of how to really anger a LONG TIME CUSTOMER and make them go to ANOTHER satellite provider . . . .. . this is the way.
Thank you for the years of wasted loyalty . . .
This complaint is for the CEO Charles W. Ergen, I became a disk customer 4/16 and now I’am not. The reason the dish outside my house was installed in a location were a tree branch was in front and every time the wind blow my tv would go out. This happen one day over 20 times and I was trying to watch my favorite show. The next day I call dish to inform them of the problem. And asked could you send a service person out to turn the dish away from the branch? Well I was told there was a fee of $159.00 to send a service person out. So I told the customer service rep. I’ve only had your service for 2 months. No one mention this up front to me. But I asked why would the service man turn the dish that way?Knowing that a big tree was there and when spring begins the tree leaves and limbs starts to grow and block the dish. I felt I shouldn’t be charge because number one I wasn’t inform about the fee and number two I am a new customer which the fee should have been waive and then inform going forward for any reason there will be a charge. I disconnect the service beacue that but a bad taste in my mouth and your customer service rep. Trenton RK8 was very rude and I then asked to speak to a Manager and he infomr me only a supervisor was there. I spoke to the supervisor name Jeremy who basically ther was nothing he can do and if I wanted him to transfer me back to customer service to have my service disconnect. What supervisor does this to a new customer. I will never recomment anyone to get your service because of your employee disrespect to new customer. You do know word of mouth is your best business promotion. Now I get a bill for $484.67 early disconnet fee which I will not pay. I will pay the balance when I hear from you. I would like a response back as soon as possible. Have a blessed day, Thanks
I’m with all of you!!!! I decided to try Dish in Nov 2016. From day one the Hopper wasn’t working and the customer service dept. said I had to unplug…that didn’t salve the problem! Here I am 9 months later have had 6 tech’s to my home, 30+ phone calls (even to corporate). Took ID from each person I talked with and the time of day and the time on the phone. I am DOWN with DISH and am calling to have it removed from my home! I’m horrified though to see what all you have to say in conjunction with this company. I wish I would have seen this page before I ordered Dish. The last tech that was here plugged into my HDMI outlet saying maybe this would fix the problem but when I went to plug into my HDMI outlet to use my Chromecast it no longer works!!! Now what do I do? That was an $800 TV in 2010, since then my husband divorced me and am living off of disability alone. He supposed to be paying support but chose not to! I can’t afford to fix my TV or even know if it is fixable, I can’t afford to eat! I wish we could take a Class Action Law Suit out on them. If I were paid for all the hours calling them about problems, waiting for tech’s and not having TV service working, the charges would be great! I’m disabled with severe health issues and the last thing I need is extreme stress from dealing with Dish! Anyone have any idea of what TV company or service is any good? Directv I had for years as well but went through crap with them too! Sincerely, Freddie
Signed up with Dish 4 months ago and for the last month all Tribune channels have been blacked-out, because of fee disputes… I have sent numerous emails… My responses are form letter… Here is an email I got from Tribune…
E-mail from Tribune 07/05/2016:
Thanks, Steven, this is typical of Dish. They tell you to call the station, KTLA, even though they know the individual station has nothing to do with these negotiations. That’s a waste of your time and energy, and is designed to confuse things and over-burden our station personnel.
What they’re not telling you here is that we offered a 60-day extension, they offered something like 48 hours, which would have done nothing given the pace at which they negotiate. They rejected the 60 days. We declined arbitration because they had failed to even make a timely and reasonable counter to our initial offer. Wanted to go straight to arbitration without really negotiating.
I could go on…but you get the point.
We’ll keep trying but it takes two to really get this done.
Gary Weitman, Tribune Media
I regret ever leaving Time Warner Cable… I was with them from 1988 to 2016 and never had problems like this… Dish’s customer service is useless and so are their supervisors… No body seems to give a damn!!!
By the way… Dish has blackouts all over the country… If I remember… There are over 17 states that are experiencing blackouts… And it is all over “Money”… Dish is so greedy that a few large broadcasting companies have threatened to “Pull their channels” from the Dish Network
A Very Infuriated Subscriber
Dish came out to connect two power relocaters,at the cost of $211.99. After putting two large holes in our wall,they found they could not install them.
They took the parts and left,leaving the holes in the wall. Many calls later,nothing has been done about it.
Called the so called presidents office,nothing. Time for a lawyer
Well to start off I am a new customer to Dish. Imagine have an appointment scheduled and you wait all day at home for them to come between 2-4 and an Email verification and THEY DONT SHOW UP. After calling them at 4:30 they say the people that they sent the order to never received it and they never came SO they scheduled another appointment for the next day between 12-2, LORD AND BEHOLD, THEY DID NOT SHOW UP. I call them and they say the person who was coming could not come but they are getting someone else, LORD AND BEHOLD MO ONE SHOWED UP.
My husband is disabled, had multiple strokes, I spent 3 days on the phone with these people and let me tell you 3 IT PEOPLE, not one could figure the problem out. I had to cancel 2 doctors appointments for my husband to wait for them and stay at my place in PA and they never came. No TV in the mountains and rain, while being in a trailer. Was supposed to be a few days of get away to relax and it was nothing but A BIG HEADACHE still not resolved.
I had Direct TV for 10 years never a problem and had to give them up cause their signal was lost cause the trees were blocking there satellite and they couldn’t get me service and I am so upset.
Today I tried calling the CEO’s office and to no avail they answer Corporate offices but another false advertisement, they connect you to a customer service person.
After going through more crap they connect me with the presidents office and a lovely lady spoke to me and I AM ONLY HOPING THAT SHE IS GOING TO LIVE UP TO HER WORD AND DO SOMETHING ABOUT ALL THE ISSUES WE SPOKE ABOUT.
She did do good for me and when I am returning to my trailer she is going to personally get the service people herself. We will see.
Worse company and staff people I have ever delt with.
Would not recommend the DISH to anyone. And the are not cheap.
I ordered dish for my sister in Madison, Florida. Five months later my sister passed away, I called dish and cancelled the service. Without informing me, dish debited my domestic partner bank account for $476 for early termination. I would not have cancelled if my sister had not died.
I live in a condo in West Palm Beach, Century Village has a contract with comcast and the service is included in the monthly association fees.
I can not even get a hold of Charlie Ergen, I was buying C band equipment from him in the 80’s before dish existed.
As in the old saying, “Buyer Beware”, what a horrible company Dish is!!!!!!!
I have been a Dish customer for the past 2 years and because of budgetary constraints, I called early June to cancel our cable services. The cancellation was to be made effective 07/04. On 06/09, I received a confirmation e-mail stating that my services have been cancelled and that I would only be charged a return fee for the equipment. The third week of June, I received an e-mail stating “Your DISH bill is now available”. This bill itemized services for 07/05-08/04 for $126.49, what my normal bill has been this whole time. Immediately, I reached out to customer service through the MyDish portal. The representative re-assured me that I would not be charged and that the bill is system generated and to disregard it. Also at that time, I tried to cancel AutoPay online (realized it has not been made an option for the customer to cancel online) but since the rep had assured me I wasn’t going to be charged anyway, I didn’t pursue this any further. On 07/05, a charge for $126.49 hit my bank account. I called immediately and spoke to a representative. He stated that I was charged in error and that my refund would be placed back in my account within 2-3 business days since it was an error on Dish’s side. Friday, July 8, I had still not seen a refund to my account – I called customer service. The rep explained to me that there is a process and that my refund would not be made until 7 days after it had cleared. Well, the payment had cleared on 07/05 so she said by 07/12, I should be seeing something – either a refund or a notification saying that a refund would be sent by check. In this time, I had also emailed Dish care and they reassured me that the refund would be processed within 7 days as well. I followed up this morning and spoke with Andy. She had told me that I was not going to be refunded until the equipment was returned. This is incorrect. Not once, in all of the other conversations I had with Dish representatives, was it mentioned that I would be charged for a full month of services until I had returned the equipment. I escalated to the supervisor, Wesley. He took ownership and stated that I was erroneously charged and that a separate charge for the return fee should have been made. I asked that the situation get rectified today but he was unable to do so for me.
My frustration stems from Dish not upholding the expectation that they set with me. The expectation was that 1) I shouldn’t be charged for services I am not receiving (which turned out to be incorrect) and 2) that the erroneous charge would be refunded within 7 days (also not correct). I am ready to get this equipment out of my house so rest assured (and I will keep my word as a customer), I will be returning as soon as I received the boxes that have been sent recently.
I would have been more than happy to be patient through this whole process but I was not being kept in the loop and kept getting the run-around. I would hate to think that you do this to all customers. Not allow them to cancel their autopay online, have a rep reassure that they wouldn’t be charged after they cancel their services but still you get to charge them for another month. That would not be morally correct and that is operating on deceit. I prefer to give the benefit of the doubt but for my issue not be resolved after 5 different contacts with Dish, I am thoroughly disappointed and have to assume that I am being swindled.
I was told I was eligible for free upgrade for hopper3,and would not be placed in another contract.today I call to get it and I’m informed,you will be put into a 2yr.contract.channel 8 is no longer with dish,they sent 1 antenna out but we have 4 tvs.they keep ssayingtheir trying to keep price down,but still goes up.you never get a straight answer from anyone there ,even corporate. Which I’ve called,emailed and complained probably more than 10 time in 6 months.they never do what they say they will do to fix the problem. They could care less about the customers. Very upset customer
I have had Dishnetwork for over 6 years. In the last 2 years I have had nothing but problems with both the Internet & TV service. 7/3/16 was the final straw that broke the Donkey’s back, I ordered a PPV and it wouldn’t play because of their screwed up programming. I had paid for this and at 1st the CSR said no refund until I pointed out that charging someone for something they could not get was tantamount to fraud, then he cancelled the film, but still kept the payment. My internet is slow & spotty, I was told I had a free upgrade on my new receiver, but they charge me $10/month, that was after I sent my old receivers back to Dish even though they belonged to me & I was told they were now obsolete (it took them a year to tell me why that was the reason my TV reception was terrible). After trying to convince me to stay and not succeeding the CSR them said that I had to send parts back to them from both the TV dish & the Internet dish and would be charged if they didn’t get them back. Well the internet is no problem, but the TV dish is 30 feet up a pole off the ground where the Dish tech. put it. So my question was, why can’t they send someone out to get this and why am I paying a $10.00 fee per return label box when there is a technician 5 miles down the road from me. I am a 62 year old woman and if I fall trying to retrieve their garbage parts then I guess we’ll just need to get an attorney to recover personal injury costs. Before anyone subscribes to this network, do your homework, they are not what they represent themselves to be. Customer service is not a priority and neither it seems are there TV programming & internet services.
Prices change monthly, customer service was AWFUL and the supervisors when they let you speak to one was worst. Dish will never get my money again and I’m glad that my co workers got to witness the communication between us because now they will never use Dish.
I’ve been with dish for over two years.. I called dish to get my service transferred to a new apt. I had an appointment scheduled for 7/1/16 but had to reschedule because the electricity wasn’t turned on as yet.. The agent to me my new appointment was for 7/2/16.. Stayed at home all day waiting for a phone call or a tech to show up.. Decide to give the cust. Service a call around 4pm to ask what happened why no one called or show. To be told that the agent scheduled me for the Monday 7/4/16. Everyone fail to mentioned that I needed a permission letter from my land lord.. The tech call the morning of 7/4/16 already with an attitude. He ask about the letter i told him he was the first person the ask about a letter no one told this to me & ive never needed a letter before.. He ask if I had live in a building before I said yes what u think I live in a hut.. He shut me down completely.. ” Today is not the day for being smart am not in the mood & I have things to do”.. His name is Eian in St.Thomas.. mentioned to him that no one ever ask me for a letter & my land lord went on a cruise.. He said ” oh well since you want to be smart I would’ve done u a nice favor but call cust. Service and have them make you a next appointment for being rude and hung up”.. Email my landlord and got the permission letter 5 mins after he hung up.. Now calling to see if he was coming or sending an other agent they keep transferring me to other agent with no help.. Now here I am writing you on7/47/16 @ 2:42pm no cable..
Am getting rid of my service.. I work to hard to pay for bad customer service when everything that happened was the company agents fault.. I would never Advice anybody to get this cable from dish.. Instead of just fixing the mistake which was cause by mis information from the agent..
I left AT&T to become a Dish Network customer and was never mistreated as a customer. Your supervisors didn’t seem concerned about how the previous representative treated me or that I may leave your company. They both had a very disgruntled attitude as if they hate their jobs and their customers. I’m so disappointed in how my situation was handled and the lack of respect and integrity received.
I realize I may not get a response to this issue but felt like you should know how your company is represented. Thanks for taking the time to read my complaint.
Your service sux , you force people to keep the service . I tried 1 hour after having Dish installed , to have it taken out and was told I had to keep it for 2 years or pay early termination . You run your business by forcing people to keep you garbage service .
I make it a point to let people know , Cox is there better bet for service
I only lasted 5 months. It is worth every penny of the $400.00 to get rid of Dish. Rude doesn’t even begin to describe what nasty, stupid people these are. I guess I am one too because I fell for the hype, but hopefully someone will go after them legally. If so; count me in
I have been a costumer for 2 years now… I wouldn’t recommend them to anyone, they are rude and unprofessional caring … I was refused my right to talk to a supervisor, so I had to call corporate office , they seemed to not care about my complaints or my concerns … horrible company…. I’m switching to direct … over it
Same here… Every time I ask for a supervisor it’s was like asking them to kill them self.. Am
Like listen plz put a supervisor or manager on the phone… I was denied speaking to a manager.. They are rude and so unperofessional
I would like to say that I think your company is a joke. A military member that we suddenly retired, does not have a home or a job lined up once released from active duty and the best you can do is lower the package to a vacation deal. Still making is pay even when we don’t get to use the service and don’t know when we will have a place to trim it back on. Oh and not to mention that while it is in vacation mode it doesn’t count towards the 2 yr. contract so I am screwed either way. The only way you will allow a military member to break a contract is to move overseas. That is BS and why should we be expected to continue to pay for a freaking service we can’t use and may not be able to use for months. Makes a lot of sense to continue to pay for the service even when you don’t have much of an income coming in. Keeping it classy Dish. Real classy. I can’t wait for the contract to be over so I can get rid of this OPS service.
9dear sir I have had dish for many years I wonder if u ever thought of have a package of for family’s program we want to watch such as family station we can choose and pay less I love Christian stations family local channels a u chose package they took care.ily off I love family cause I don’t want all this bad stuff coming on I talk to them stuff I never watch thank u very much appreciated if u would consideration lots others whor like me the thanks wanda
How come when I attempt to contact Dish through the email or website provided, a site to order your product comes up. There is no option to contact Dish.
HERE ARE MY COMMENTS:
“I will never use Dish services. Your commercial for the Hopper is disgusting. Two siblings arguing, calling each other insulting names An example is the phrase ‘bugger butt’. At a time when children are having to be taught to NOT bully, insult or be mean to each other, you put out this commercial. Shame on you!! You need to hire new advertising staff.
Please know that this one comment carries the weight of thousand of comments. For every one person who writes, thousands more feel the same but do not have the time to contact you.”
We have updated the email contact link for Dish. Good luck to you!
I have been trying since November to get the Netflix package offered in the promotion I paid for. I never got to and have been trying since November. This morning The supervisor hung up on me because he no longer wanted to talk with me. Everyone apologizes to me but no one can ever solve the issue. I have two home and have your service at both. I have been a customer since over 12 years ago, I have never had issues like this. Please respond. 913-909-XXXXX
We have had dish service for several years and I have never been as disgusted with the service as I have been the last 6 months. We have always paid our bill on auto pay, never had any issues until dish made changes to the system, which in turn knocked our auto pay off. When I called the 1st time I was treated as though I did something wrong, I was treated horribly and told I needed to pay my bill in full. I have repeatedly called trying to get the auto pay set up on the same schedule, as I have other bills to pay besides dish. Each time I have been treated miserably. Today I tried again with the same if not worse customer service. I was treated as though I was not worth the time and spoke to like I was an idiot. I’m done. Send me the boxes I’ll switch for good to Comcast. Dish should be ashamed to have customers treated this way.
I purchased a HD3000 Tracker King Dome last fall for my 41 foot coach. I also added a VIP211Z receiver. I could not get it to work quickly so gave up since I needed to get the coach stored for the winter.
On fathers day last Sunday I spent 3 1/2 hours on the phone with Dish trying to get all working with numerous phone calls and service technicians. They finally determined that the receiver was bad. Why could they not know this after 15 minutes. The behavior never changed during the entire frustrating phone episode. The signal was acquired full, check switch shows all is OK, message comes up that receiver is not activated, Dish activated receiver and their information says it is activated but the message on our TV says receiver is not activated. They want to send me a new receiver but it will arrive after we leave on our trip. They will not send one next day to replace their defective receiver. I have a Dish service warehouse next door but they cannot give me a new receiver because Dish will not give them a work order to hand me a receiver.
Dish supplies terrible service. I own CES. We are a service oriented company. If our customers need service or parts we are on it same day or next day. We could train Dish when it comes to providing excellent service.
Dish has now told me where I can go to a Dish dealer and pay for a new receiver on my own to replace the defective receiver that Dish sent that they will not replace quickly.
I find it amazing that Dish is still in business.
I am done with dish network. Let me first start off with saying you don’t appreciate your customers. I have and as many have put up with the horrible customer service with cable companies, which is the reason many consumers have switched to you, by far you agents and there we don’t care about the customers attitude is a disgrace to any business, and to lie and make stuff up is so unprofessional. I called several times with concerns over the past week each time I get a rude agent that has no concern on keeping me as a customer. They are so quick to get you off the phone whether that is you cancelling or not. I own a business and if I treated my consumers this way I would be bankrupt and out of business forget the ethical part of business practices. My bill has never be a day late and the thanks I get is let’s be more than happy to cancel your service and lie to you. Dish you have made a disbeliever out of me and with my business I will pass on my negative experiences with my clients and we all no the rule one know two that knows three and so on, so my way will be to start a public blog and forum about Dish Network and to plead with anyone who has or is looking to go with any other providers than you. I know this message will be as useless as shredded paper to write on, but it was the last way of trying to get through to Dish that they have serious issues going on, and I know they are not blind to it, they just don’t care.
Regretfully
Current soon to be past customer !!!!
I am very disappointed in the results that I got from the people I talked to,I was transferred 3 times and then put on hold only then was told that I needed to give them personal information and all I wanted was a price on getting service at our camper in Wellsboro PA.
I really don’t see the problem on just getting a price on this .
I have been with you for over 15 yrs and never had a problem with service but now I am thinking of switching to direct TV or going local.
I would like to here from someone soon about this matter or I will be dropping dish network all because I couldn’t get just a price on this, also why would I have to have another account made when I have one already.
I am so dissatisfied with this company, I have never seen such poor customer service and a company that treats their customers so poorly. I have been speaking with the Office of the President and have asked on numerous occaisons to be allowed to speak to someone on the cooperate level, and yet they continue to tell me that i cant, however they want me to pay my bill every month and gladly accepts my money. I am getting ready to file a class action law suit against them, and if there are any other customers that would like to join in please feel free to contact me at the above email address. I know there are consumer laws and rights and i feel like my rights as a consumer has been violated, and also i have a very reputable attorney that is ready to proceede. So please feel free to contact me if you would like to join
On 5-27 I asked for Dish to come re-connect dish to our home that partially burned and we’d finally got to move back in. The tech came and re-installed our new dish, didn’t put the 3 legs in the ground and it fell over the same night. Also, he claimed he was exhausted and only hooked up 2 tv’s and was it okay with us to come back following day, I said yea. I waited 3 days and he never returned. I called Dish and they sent another, he left saying the receivers didn’t match the address. I didn’t know what to say. I called Dish and they asked how many accounts I had. I told them 2. We’d moved into a mobile home on the back of our property and had dish turned on there also. It was a totally different address but the dish rep. put our same address on the 2nd install location.
Needless to say, our receivers at one location didn’t match the other location because they’d made a mess at install. This took me 3 days and numerous hours of explaining to get this straightened out.They sent 6 more tech’s out, yes 6 more. They’d send one for one account then another. All the techs was so confused they’d say there was not enough time allotted to do a new install and leave.
I called 9 days later to get direct tv back. I hate direct tv but I’ve never been done so bad as I’d been dealing with Dish. I do not feel it’s right to pay an early termination fee. It’s not my fault Dish wouldn’t install our service. I have begged and pleaded with each installer and they’d walk away. Never again.
I own an storefront business too and I’d much rather give someone their money back, especially if it’s my fault than to get a terrible reputation online. After I leave me reviews everywhere, Dish will stand to loose a lot more than $350.00 Think about this.
Tried to quit Dish by chat, email and facebook. They demanded I telephone in, then listen to a “lengthy termination process” before I go. I demanded them to close my account forthwith and hung up. They sent me an email saying they were sending two boxes for me to box up their equipment and mail it back to them and charging me $20 for the shipping! Screw Dish. I did not agree to these charges nor were they discussed with me. Screw you dish. I’m sending you a bill for the time it takes me to package up the units, take them to the post office and wait in line to ship them. My rate is $125.00 per hour. Screw you Dish.
I am so discuted with your company the sales reps you have are unperfestonal and disrespectful. I tried to get service for our family home they stated my grandmother had an outstanding balance this is not even possible she has never even had service with you. My grandmother has been passed away for sometime now and your people want her death certificate under no cercomstances with I give up my grandmas personal information to these idets you have working for you so they can steal her identity and create more bogus accounts!! SHAME ON YOU!!!!!
Dish socks there reps lie threw there teeth I’m so unhappy with this service and they want to charge me hundreds to get out but they can mess with your bill and you can’t do a thing about it I have been waiting for my refund for a month I bought a sound system and returned it now I can’t get my money back 374.00 going to get out of this contract if I have to join class action and or turn them into the better business Bureau
Since coming to Dish Sat. Internet, it has been one pain in the butt after another. Not only is it useless in bad weather, it sometimes just won’t work at all regardless. It is horribly slow, annoying, and is disrupting my ability to operate my e-business…I like the TV service, other than it blowing out in bad weather, but the internet service has got to go. I would like to be let out of the Internet part of the agreement based on the fact YOUR Reps did not mention its flaws and shortcomings, that it is costing me money in lost sales because I can’t properly operate the business due to it screwing up. I’m willing to keep the TV part, but I want out of the Sat. Internet period.
To finish the conversation, my son is a computer guru for a major international company and he tells me, after walking through numerous attempts to fix the problem, that it is YOUR lousy equipment/service causing the problems. For that reason, I want to be let out of my agreement based on this without penalty ASAP.
Yet another day of dysfunctional internet problems. The account is under June Whitehead, of Columbus, MS so lets get this over with already. We’ll keep the TV Dish, you can have the Internet Dish and all the trimmings back and we’ll call it a day. I can’t be more fair than this. Be reasonable… and I will too.
They are taking complaints over at the FCC.gov site.
Dish sent a box to ship the Internet parts back, came with a label, nice box, all padded inside….and when I called to have UPS pick the box up, well, that came with a nice $9.33 charge. Why am I paying YOU to ship YOUR equipment back to YOU???? All in all though, it’s a small fee to be rid of such a sorry internet experience. Good riddance.
DISGRUNTLED CUSTOMER.
I was an active Dish Network customer when i logged into their website and spoke with a live Agent and negotiated a new 24 month contract. We discussed pricing and i even confirmed the pricing back to the employee for the initial 12 months of service and the following 12 months of service to clarify, i was answered back YES THAT IS CORRECT. Now 3 months into the new 24 month contract i was told those credits had expired and that they had no recourse and could not provide that pricing and also would only cancel the contract if i paid the $420 early termination fee and also paid to have the devices sent back to Dish. All agents i spoke with agreed this was a Dish employee error but that there was nothing they could do. Being a preexisting customer for some years and actually owning stock in the company and having referred my friends and parents to this company i am thoroughly disgusted. I will now be switching my parents provider and selling all the DISH stock i own. I will make it a point from now on to let anyone i know in person or via the internet of my disgust of how this situation was handled. I have never in all my years had such horrible customer service and or explanations provided to me. I was told yes we messed up and you have to pay for it. Thats like buying a new car for a fixed price only to find out 3 months in you owe another $70 a month. Very displeased cant say that enough even considering i saved the entire conversation with the Dish employee and sent that on to them and still nothing. GO WITH DIRECTV TV, COMCAST, AT&T, ANTENNA!!!! Anything but DISH.
I am sorry to say that I didn’t enjoy my DISH Network service, first they need to get more competent Reps., who will tell you the TRUTH of what your’re getting and not getting and not to just sell this mess to get brownie points or a bonus. I only had TV/Internet for approx. one month and up to May 2nd. So, you see that’s not long!! before I came real tired of paying for this disgusting ” Your plan’s Monthly Anytime Usage Allowance has been greatly reduced”. When I signed up for this TV/Internet, I made it plain that I wanted
HIGH SPEED INTERNET UNLIMITED SERVICE, and I DIDN’T GET THAT!!! Who the sam hill wants to keep purchasing additional data for some internet. So, I CANCELED THEM COMPLETELY …OUT!!!!!! Sent ALL the equipment back…CASE CLOSED!!! i USED TO LOVE DISH, but they have really become raunchy!!! Sorry, I’m getting a better deal from AT&T with the U-Verse…CHEAPER for all three than I was getting from DISH for just [2]!!! DISH…..get with the program, so you have over a million customers, big deal!, you are not treating 1/2 of them right. There are too many complaints against your company. TAKE NOTE!!
I have two accounts in two different locations with Dish. I recently tried to unbundle one account with Century Link and was told it would take one to two billing cycles for this to complete. After speaking with COUNTLESS customer service agents at DISH, no one can come up with a way around this. All I want to do is get a bundle with DISH that includes phone, internet, and television. This is just ridiculous!
Jorge L. Najera site manager of Dish Network @ El Paso, TX location is having an affair with Aracely Parada Technical Support Agent from DishNetwork @ El Paso, TX location. He is a married man, using companies tools such as his company Email & IM Chat & Company Cell, to cheat on his spouse. Corporate HR & IT can get the proof from the Dish Servers for any Emails & IM & Company’s Cell for inappropriate Emails or IM Chats to Araceli Parada or texts to her previous ending phone#8006 & current phone#3782. A manager can not have an affair with her agents per policy & not use the companies tools specially to do so it would be a terminal offense for him. I will continue to use social media to exploit this disgrace & unfortunately it will tarnish Dish Network which is not my intention. Please have your IT pull the Emails & Chats from Dish Networks servers as proof…
Today I spent about two hours on the phone trying to get internet service for my Dish service that was connected last Saturday. The service had just been moved and TDS could no longer provide the Internet service. I had contacted TDS to disconnect service today. I was told by everyone at DISH today that they would not connect any internet service to my account unless I had terminated TDS, which I had. I then told the DISH people that I just wanted some info about the bundles offered. I was transferred at LEAST 7 times back and forth. I gave my name. number, and address each time. I have never seen such incompetence as I saw today and I would NEVER recommend DISH to anyone . I finally just told the last person I was too angry to discuss it any more and would call another day. I will think this day over and evaluate whether or not to even keep DISH. I will be calling around to compare service providers. I was a customer for two years and did not encounter this problem before today.
Sincerely,
Lana Binnicker
DISH or their parent Co. Dish Network…..deceive and trick you into getting service from them. BEWARE … do not be tricked into getting service from them…you will regret it. I agreed over the phone to install their service in Nov. 2014 and as I was renting…and knew I would be moving the next year or so. I was very careful and made notes and told them that I would not agree to any contact commitment…and they told me I could cancel any time with NO FEE. When I tried to cancel this week after 18 months…after 45 minutes on the phone they referred me to “Customer Service” in the Dominican Republic. Who said “I signed a contract for 2 years”. I told them they were liers…they emailed me a copy – and it was a fraud. I knew I never signed – nor was told – nor ever received a copy of a phony contract. The C.S. A. said I had to pay even if they never told me about a 2 year contract! They said I had to pay even if I died! This is a very bad bad co. — tell everyone you know do not believe Dish…they deceive you just like a Pyramid Scheme to get more business!!!
Same problem I was told ALL the companys offer 30 day trial checked and they do…… except dish network they didn’t even have my channel line up do I didn’t know what I was getting hate it DO NOT DO BUSINESS WITH THEM!!!!!
Moderation by who and for what?????
Moderators in my opinion are FCC Attorney General and Legal action
Dish network defiantly needs to be MODERATED!
Moderation by the admin’s of this website to stop spam and protect people from posting things they shouldn’t.
Maybe if they were honest they wouldn’t need to moderate.
It’s the owners of this website, not Dish Network, that is doing the moderating.
I started out with the promotional rate for 12 months and have seen my rate increase by 40%. When I tried to cancel service, I was told that the contract has a 24 month stipulation and I would have to pay $20 per month for early cancellation. I am a meticulous note-taker, and I am quite certain the customer service rep that I talked to originially neglected to tell me that–the customer rep that I talked to today said, “well, it’s in your contract.” I went back and found that provision buried at the bottom in the smallest type possible. So DISH, you have me for six more months based upon legality, but these are rotten business practices. The sad reality is that you treat new customers better than your loyal ones. You may get extra money out of me, but you have lost a customer for life after that and lost thousands.
Why is it so hard for you be up front and honest with customers? You just don’t get it. I read an article not too long ago in the WSJ about how many subscribers that you are losing. I guess I understand why.
I am having same issues with dish file complaint FCC 877-765-8388 also contact your stage attorney general. Send letter to doXXXXent to dispute resolutions at PO Box 9040 littleton. CO 80120 THEY ARE THIEVES!!!!!!
Promised 200.00 Visa gift card back on March 11 2016. Never received it. Have spent 10 to 15 hours on telephone trying to straighten this out. Talked to 15 to 20 different representatives including account specialist,supervisors,and people in the Dish presidents office. They have been trained very good to give you a different answer every time hoping you will just get disgusted and hang up. You have to be just as hateful as dish is or you will never get anywhere. I was told in the end I could take a 200.00 credit or nothing at all, they could have done this back in March and save Me a lot of time. This just goes to show you that your time is not worth anything to them and all they are out to do is screw over you. Beware of any promotional from Dish,make sure you have bird in hand or be prepared to get screwed.
Had dish as well this is the most useless company in the world, we specifically talked about internet speed I was assured it would be enough for three computers and my TV, well they charged me more money for my downloads had to add extra money almost every two days the downloads were very very slow found out they did that on purpose in order to charge money for more downloads now the clarity of the channels were not good at all some channels we could even see thru all the lines or the channel would just drop off, I called them they send a rep to channel the problems I called again same problems the third time I told them to send me a rep an if you can’t clear it up I’m canceling service while technician was checking the connections he said this is as good as it gets …lol which was not good enough technicians says call the customer service while he was there I told the lady I’m canceling because your technician says my reception was not going to get any better the lady did not listen to one word I said she kept saying we need a chance to look at it I will send a tech to check out the problem I laughed and said do you want to speak to your technician right now he’s standing here looking at me talking to you, I gave him the phone he told her the reception was not going to get any better he gave me the phone back and she continue to tell me she needed a chance to come and check it out I said I’m sorry but send somebody to pick up this mess or the technician can take it with him she said know an she would have to charge me so I had to get to a higher person like a manager got one explained and she said we will still have to charge you I told her b.s sh*t pick your sh*t , they sent box’s and I put everything in the box’s and called them to pick it up … they said leave it outside on the porch and we will pick it up …. two months later after numerous calls to pick it up nobody ever came still have the sh*t….PATHETIC COMPANY…SORRY COMPANY i DON’T KNOW WHY THE GOVERNMENT LETS THEM EXIST…..THEIR THIEVES .
This is the biggest piece of crap company I’ve ever had the displeasure of dealing with. They told me they had no contract and then when I wanted to cancel my service they send me a $500 bill.
They will scam you. It’s not a matter of if but a matter of when. They don’t care about their customers.
To the CEO, your company is trash, your customer service representatives don’t even live in the same country I have service in. You are a moron if you think you can continue to treat hard working Americans like this. Read these reviews on here and see how people feel about your garbage company.
To the knucklehead that’s paid $14 an hour to tell me I’m a liar – I hope your mother looks up from hell after fellating 1000 men and is proud of the piece of crap she brought into this world.
We need to have a class action lawsuit on these shysters. Nothing but a bunch of punks.
By the way, I believe they tell you that you don’t have a contract and then when you sign for the equipment they use that signature to put on the contract and tell you that you signed it.
This whole company is a scam. They’ll be out of business soon.
This is crazy I have on e month left on my contract, I have no problem paying the one month left, I call dish because i am moving to the other side of the country trying to get them there equipment back and instead of helping me they are trying to have me sell the the service to the next tenant or a neighbor or family member. They insist on charging me a termination fee even though I have no problem paying the last month. Customer svc girl can bear lay speak English I asked for a supervisor he said he was president of the company clearly not I than hang up and call corporate office in Colorado explain what had transpired and they transfer me back to where I was just talking to. This company clearly does not care and is in serious trouble. I WONT BE USING DISH EVER. AGAIN or recommending them to anybody, not even an enemy.
We have been a good customer and always paid our bill on time and our contract was up around after the 16th of January of 2016. back in 2014 we helped a friend get Dish because they didn’t have a credit card to get them a account set up. So they told us all they needed was a card to get them set up and they wouldn’t charge us anything . They didn’t tell us if they didn’t pay the bill that we would be responsible for the bill or we wouldn’t have done it . last year December 29th our friends called to see about cancelling and going to Comcast Cable TV. the son told them they better not take it out of their checking account when they canceled their service. So the customer representive that they talked to said that they could help them get out of it. but the Dish employee didn’t tell them how he or she was going to get them out of it .He or she went and got into our Checking account and took $160.00 out for there cancellation. They didn’t have our authorization to do so. so it caused our checking to come up short. We didn’t catch it till after the first of the year. When I checked my checking online and called and questioned them about it. because they still liked to this coming fall. We never got anywhere with Dish and they never refunded our checking account back. I told them that was stealing and they needed to be fired for what they did. they wouldn’t let me talk to anyone high up in corporate about this situation. They lost a chance for us to ever come back later when we ever left Comcast. I told them that we was going to let people know Dish is a company you don’t want Satilliate service from . that is a sorry way of treating your customers. they didn’t call us and tell us what they was taking out of our checking . We owed bills and it caused us to come up short in our checking account. My husband is on disability and that is all we have to live on every month!!
The reason they require a credit card is if you terminate your contract or fail to send back your equipment they will run a process 6 times a day to try and get any money available on that card for their “fees”. I used to work there, run away!!!!!!!
Anyone know a good Class Action Suit lawyer, bet we could get hundreds of thousands of people like us who would jump on that train in a heartbeat!
Hi Susan, please let me know if there is plans for a Class Action law suit I too have been screwed by Dish, so pleas keep me in the loop.
WOW! It seems that Dish is making more money from people who are dissatisfied with their product than those who stay with them. I too am a victim of the dreaded “early termination fee” scam. Had Dish for 6 weeks, could never figure out how to use most of the stuff that came with the package, called to terminate and just got a bill for $513.44. REALLY????? I doubt there are many of us who would buy a pair of shoes without first trying them on, or a sofa without first sitting on it, or a new car without a test drive. But Dish asks for a committment from new customers, without even a trial period. Sounds unreasonable to me. At no time during my sign up conversation did the rep ask me about my living cirXXXXstances, such as, are you young or old, do you have kids at home, do you know what a DVR is? Yes I’m old, no I don’t have an 8 year old who can explain new technology to me, and no I don’t know what a DVR is. However, once you agree to their glowing terms, you are hooked. So, after reading the complaints of so many others, it looks like I will either have to pay what they ask, or have my excellent credit put in jeopardy. Will I pay, probably. Will I write a check for $513.55, absolutely not. They may get $23.61 this month, maybe $17.87 next month, I am, after all, attempting to pay the bill. I refuse to let this company take the money I, at 74 years of age, work very hard to make, after 6 weeks of having a system I had no clue how to use. I actually turned on my TV 1 time during the entire 6 week period and was so frustrated I never turned it on again. The only good thing that has come out of this is that I realize my life is much better without TV at all. I sleep better, have a better attitude and am a better person for not watching what I ultimately will end up paying big bucks for. Dish is a horrible company to deal with and I hope everyone who has been though this will tell all their friends to drop the company, or never start with them in the first place.
Hi Susan I too am being ripped off by dish network we need a class action lawsuit! Please respond if we can make this happen thank you!
I have contacted several people even to be told I was getting the “presidents phone number” only to call and it says “we will connect you to the next avail agent”. We agreed to cancel dish early because several programming were being cancelled right after we signed up and we were moving. So then a few days later a dish rep tells me that the account specialists waived the early term fee of $440.00! GREAT! I can now use that money for my sons surgery and moving which I did. WRONG! 2 weeks later they charge our credit card. So I write in again and am told yes the fee was waived and I needed to call in to get the refund processed. So I call in and they tell me that I was told wrong and that there never should have been a waived fee. I have the saved conversations I can provide where both agents said it was waived. But Dish isnt budging. They are just saying sorry about your luck. You agreed and our people told you wrong so it is what it is. UM no its not. You told me you waived it so I shouldnt have to pay it. You have a recorded call when I cancelled and said I know about the fee, BUT I HAVE THE PROOF of both reps telling me its waived and i can get a refund. So this has been reported to the BBB and I plan to keep fighting this as its not my fault your employees “werent advising right”. If it was like a $30 dollar issue…no biggie but we are talking about $440. that I had saved to pay until you said its waived and so we used that in a medical budget and now you hit me with it. Someone needs to do the right thing.
Did you know that Dish is outsourcing their customer service to Mexico City, Mexico…so there goes more US jobs…I will be leaving Dish and going to Direct TV
I have just talked to the highest customer service rep at corporate. She admitted that no one reads these comments or complaints. Dish has screwed so many people. They raise the prices every month. Its time to take this problem to the BBB AND THE FCE. SCREW DISH!!!
I have tried every Dish Site to get online information from a “Chat”, automated system or even better, a customer service representative but Dish makes it very clear that they do not want you attaining any information without going through their higher trained (sarcastic) sales people who are not in any position to answer anything but the very simplest of questions.
So, even though I was very seriously considering dropping Direct TV and going with Dish, they have made it abundantly clear that they do not want to extend the normal online service.
Try asking the phone people for all of your cost with “estimated” fees, surcharges, local taxes. You see if you had this on line, just using a computer program one could get all of their answers and make an educated and no a pressured driven decision on their purchase.
I’ve been with dish for some time and I recently restarted my services I spoke with agent SSA who I thought explained everything to me and from my understanding I was paid up till April I received a letter in the mail thinking it was my April’s bill for 340.25 when I thought I had paid my bill in advance I called to see why my bill was so high and spoke with agent DOMINIQUE1GS which was very helpful finding the issue and explaining the the fees and charges not paid but I as well thought they were paid as agent SSA told me different so I asked to speak to someone higher then her and passes the phone to GILBERTHXQ who pretty much tells me the same thing but tells me he can give me a 7days extention cause I have 3 days to pay or im going to have my service interrupted which I don’t think I’m at fault andshould be experiencing any interruptions of my services but I asked for at least till the 29 of April but was told it goes based apon the time the phone call was made so I told him I should’ve called on a Wednesday and i understand its niether of Dominique or Gilbert’s fault so I asked for someone higher and I requested Corporate Offices number I was told it was the same as customer service senetti plant Jennifer5H6 on the line who’s higher than Gilbert sounded to be about 18 really young and ignorant she gets on the phone real sassy and I’m explaining to her the my issue she starts telling me again what I was already explained by two agents that seem like they know there job anywho this unprofessional with attitude tells me I’m trying to explain it to you and then tells me to calm down she trying to help me she didn’t help at all but showed me how unprofessional she was JENNIFER5H6 AND AGENTSSA NEED PROPER TRAINING ON EXPLAINING THE CORRECT INFORMATION AND GOOOOOOOD CUSTOMER SERVICE CAUSE NOW I’LL BE GETTING MY SERVICES DISCONNECTED CAUSE OF POOR COMUNACATION AND TRAINING
They have no communication, or manners.told me 1 price day 1 and it’s doubled.out of contract now,and they art willing to keep us happy
Had dish for five days, very poor or no service.was lied to on several ocasions.cancled service,was told i owe them over $500.00.
Ken, almost the exact same thing just happened to me on 4/13/16. I tried transferring my service (had no contract) to a new residence. I wasn’t told about any contract, but after about 3 weeks I decided to cancel. The explanation, I was told that after the installation tech finished and I signed his electronic device–that became the contract. Now they want a $450 cancellation fee.
All they want to do is get you on the phone speaking to one of their hustlers. They care very little about giving the correct or detailed information.
I started My Dish contract with Claro PR. Claro never install mi residence phone line and because that I could never make the payment with Claro PR. The Automatic system of Claro asks by the phone number to continue but because I do not have it, they hook the phone. I go to the Central Offices of Claro in Puerto Rico and I was told that I need to go to Dish and I Visit central Offices Of Dish and I was told that mi contract was with Claro and Claro PR was the one that need to collect the monthly payment. Time has passed and Claro cancel the contract and now Dish wants to collect the penalty and is $420.00 and I have no guilt because I try about 8 time to do mi payments. This is My worst experience with Claro and Dish.
I tried to communicate with some manager or the central offices for help but nobody help and the answer is that I need to do the payment and I will not do the payment because I was not the responsible. This is my distress. Please if any member see this and can help I will appreciated.
My name is Anthony Marrero- 787-678-XXXXX and my Address was Urb Idamaris garden C caguas Puerto Rico 00725.
Like so many unhappy and disgruntled customers, I was shocked with a recent phone call to Dish. I called to check my bill amount and was immediately transferred to a rather nasty female employee. She stated I had called Dish to many times to complain about my bill and enough was enough. I was accused of possible poor bill payment, and receiving too many special pricing specials. First I have been with Dish for about 18 years, no breaks in service, no missed or late bill payments. But that wasn’t good enough for her. What I have done, several times over, complained about loyal customers being overlooked. Others jump in for 12 months, get specials and 12 months later leave. No loyalty. I have tried to receive special pricing whenever I could…… Who out there wouldn’t? But according to this woman I have violated the Dish system, called too much and are not allowed to call but once a month or risk being dropped as a customer. I thought this was a free country that allowed people to try and save money, and have the ability to fight for injustice…. Not at Dish, and now I can only call once a month even to do a service call. Customer No Service is alive and well at Dish.
Simalar situation for me, seems I called for discounts too often now I am red flagged. I called in November last year and February this year. Previously reps were friendly even if I could not get my request, not the same now…if have a request for a corporate call back. Tick tock?
Charles, just 3 days ago the same exact thing happened to me. Thankfully I didn’t have a contract with them anymore after 6 years of being with them. I just ended up canceling all services because of the same issues. After the experience I will never go back. I only worry about some of the things that happened to other costumers after canceling may happen to me.
Customer service and upper level management is very poorly trained in understanding what the customer is needing and saying to them ,, all anyone gets is please hold for short time ,, To the owners of this company YOU need to fully know what the services provided by you so so called company does for its clients !!!!! As far as anyone needs to know , if you have issues your so better off disconnecting the receiver and placing it in a trash receptacle and getting a DVD player and using red box for tv entertainment !!!! THIS IS THE WORST BUSINESS I’VE YET TO DEAL WITH ON AN ISSUE WITH THEIR OWN EQUIPMENT !!!!!! I AM TRULY SORRY FOR THE INDIVIDUALS THAT USE THIS SATALLITE PROVIDER !!!!
Sonia says that I agree dish is the most difficult company 2 have service with u never speak 2 any 1 that speaks English & the employees really don’t know 2 tell u about ur account because their not train propley 2 answer the problems that their consumers have concerner their accounts. So Joe , I agree with U 100% on Ur comment
Worst company to go with, I haven’t had the service for 30 days, and it been horrible. Now they want to charge me an early terimation fee for service that I haven’t had for thirty days. When I did the reach of a tv company I was told that if I dont like it or if there some reason that i dont want to go with company, I wouldnt be charge. Horrible. The customer service is horrrible, very rude.
Every one of these companies sucks. If you switch to Comcrap or DirectTV, you’ll end up making the same complaints.
On top of that, you’ll end up talking to the same Indian/Pakistani/Mexican “customer service” reps, because they don’t work for any of these companies, they’re just contracted. Rude idiots that have no interest in what you’re saying because it doesn’t concern them at all.
It’s just as bad as a monopoly when all the companies are equally incompetent.
JUST WANT TO MAKE A SUGGESTION TO YOUR LEADERS-
I HAVE BEEN A CUSTOMER WITH DISH FOR SOOOO MANY YEARS AND NOW REACHING THE AGE OF 70 AND IT IS HARD FOR US ELDERLY PEOPLE TO HAVE TO DEAL ON A PHONE ON HOLD TO MAKE SURE OUR BILL IS KEPT THE SAME… DO AWAY WITH PROMOTIONS… JUST LET ME HAVE THE SAME RATE EACH MONTH — SINCE I HAVE BEEN A CUSTOMER OF YOURS FOR MANY YEARS I SHOULD AUTOMATICLLY GET THE NEW PROMOTIONS… OR BILL REMAIN THE SAME AMOUNT
MY BILL GOES UPPPPPP AND I HAVE TO CALL TO GET IT ADJUSTED EVERY SO MANY MONTHS I CAN NOT REMEMBER TO DO ALL THESE THINGS ANYMORE AND IS HARD FOR SENIOR CITIZENS TO KEEP UP
MAKE YOU COMPANY A COMPANY THAT CARES AND REWARDS THOSE THAT BEEN WITH YOU FOR LONG PERIOD OF TIME
I AM GOING TO DISCONNECT MY DISH HERE IN FLORIDA SOON DUE TOO THE HASSELE ON THE PHONE EVERY OTHER MONTH TO ADJUST MY BILL
ps. THE SERVICE WAS NOT WORKING FOR MONTHS AND TECH SAID WAS SATALITTE AND WAS NOT COVERED WOULD COST 95 BUCKS TO SEND OUT TECH TO REPAIR YOUR DISH… I CALLED TO DAY AND THEY ARE SENDING SOMEONE OUT NO CHARGE— GREAT BUT WHY NOT THE FIRST TIME…. WE CALLED…
I also have been a loyal customer. I’m disconnecting! A reasonable price is not to much to ask for.
I would like someone from corporate call us on our home number.
So exhausted from getting sent back to the same representatives who cannot do anything to resolve our problem with billing and contracts.
I tried to establish service but wanted questions answered. I asked two questions and James would not answere until he received my social security number I relunctantly gave him the number he said I was approved and I again asked my questions which he answered and hung up on me after I got upset. This was last week I received a promotion in the mail for dish so I called again to get this all resolved. I spoke to three people carol ID# 47N she did her part I think she passed me to her supervisor Anne XM8? which passed me to Nicole A6Q which was not sympathetic but defending their procedure even though she agreed my question could have been answered before establishing service. Nicole was no help and offered no resolution other than a 25 dollar gift card that everyone else offered. Why is she in that position if she can not offer a resolution or to be sympathetic to a possible Dush Customer.
I’d finally gotten the energy to kill off my Dish account. I phoned them on March 15th and they said it would take 7-10 business days to send me boxes. I said I was going on an extended vacation on the 28th and they said the boxes might not arrive before then. The person on the phone then suggested I could get a technician to come and collect the equipment (if I paid for a service call). In order to ensure it was all wrapped up I agreed to that.
The technician came out on Friday the 18th and said he can’t take receivers. I told him that was the whole point of him coming and he said his work order was to take down the satellite dish. I said I was assured he would be able to take the receivers as well. Eventually he said he would, but he can’t give an official receipt for them, but he’d put notes on my account to say he’d taken the receivers. He showed me on his gadget what he’d written.
After the technician left I phoned Dish to ensure the notes were entered properly. They told me everything looked good, and I was on schedule to cancel my service on Tuesday. I asked which Tuesday they meant and it was the 22nd. I asked why I would want service when I had no equipment, and why it hadn’t been cancelled on the 15th when I phoned them. Apparently they can’t have a service call on a cancelled account, so the person I first spoke to set a random cancellation date in the future and I was still being billed. The person I spoke to on the 22nd said she cancelled my account (and I got email confirming I’d cancelled), and that everything was done (my equipment returned, billing payments up to date, etc.).
Then on Saturday the 23rd I received 5 phone calls during the day from an unknown number, never leaving a message. Looking online it seems like it’s a number Dish use to try to get customers to return to them. 5 phone calls…
On March 23rd I received email from Dish telling me they were about to send me some boxes to return my equipment, which listed the receivers I’d already had taken away by the technician. I phoned Dish *again* on the 24th (since they’re support lines were closed by the time I got the email on the 23rd) to tell them not to send boxes, and remind them I’d returned my equipment. They confirmed that the notes show I’d returned the equipment but the boxes are sent automatically by “the system” when service is disconnected, and they can’t do anything about it. I pointed out that the message indicated to call them if I want to change the delivery address, so there must be some sort of management. They told me if I changed the delivery address they’d just send another set of boxes…
The boxes arrived on March 25th which is fortunately before I left for vacation. On March 26th (today) I received phone messages from Dish “reminding” me that I have to return equipment or they’ll charge me for the receivers. It’s beyond ridiculous.
I sent the boxes back with a note saying I’ve already returned their receivers via the technician and that they should check the notes in my account. I’m sure this won’t work for them and they’ll try to charge me for them, and I’ll have to waste more time on the phone trying to sort it out once I get back from vacation.
I moved out of my house and in with my sister until apartment was available. I contacted Dish, paid balance and returned the equipment. Once I found an apartment, I call back to get it reinstated. I was told that the previous tenants had Dish and had not cancelled their service, nor returned the equipment, and I could not get service because they can’t have 2 accounts at same location. What does that have to do with me. I asked for corporate’s number and was told they did not have a number , but had an address that I could mail my complaint to. after reading these complaints, it may have been a blessing in disguise.
For four years I made my payments on my account electronically paid from my bank account, then Oct, Nov, Dec 2015, my account was paid by a credit card that was not mine as well as by me and my bank. Two payments for these months were received, but they could not find where my money was credited from the bank. I have spent Nov and Dec trying to get this issue resolved thru your account representitives. I faxed all the proof of payments from the bank that I have five separate times but it was never received, how convenient. Then week one of Jan, I contacted the Office of the President, talked to Jean Murphy who sounded sincere in helping resolve my problem. I even faxed more info showing no problems sending my money 6 mos prior to my account being paid by someone else’s credit card and my bank. This time my faxes were received and after 3 weeks were WORKING ON IT, were turning it over to the research dept. Now almost six weeks later I have had no return calls when messages left to Jean Murphy or follow up on her end. Now it is 3/23/16 another left voice message. I talked to the representitive on the phone to see what follow up in my acct and was told I needed to talk to my bank, which I have been in contact with over the months. So today I contacted corporate and while I was leaving this comment, I have been on HOLD for 30 mins. What kind of reputable company does business like this, not resolving issues for over 5 mos. I guess my next step to resolve this issue will be filing a complaint with NC state attorney general or contacting a personal attorney to get someone to talk to me about my account. I will be telling my story to everyone on the world wide web and not recommend subscribing to DISH
I was lied to by the “$49.99 TV and $19.99 Internet” ad! I spent 1 hr & 34 minutes on the phone, promised Internet with 3 GB speed unlimited for $19.99 then told they could give me Hughes Network for $52.99 per month! They played back the recording and then just said “Sorry we can’t give you that” and that was it…F-ING LIARS!!! Hidden costs like an extra $50 for Internet Installation and then the ad says “a gift card for $100” then they said “we can only give you $25, sorry”. What a f-ing joke this company is and then you can’t even get ahold of their corporate offices to relay the lies and deceit…f-ing joke company with false advertising. The FCC should be told of their practices….
A new customer for less than a month..only talked to 8 Dish representative trying to get my service and billing corrected. Great public relations when the corporate Headquarters will not answer the phone. I love being on hold for an extended time each time I call. Pathetic service!!!
I would really like to know why you won’t make any type of payment arrangements?? I have been a customer for at least 2-3 years. First cable company I’ve ever had that won’t do payment arrangements.
Dish gives you up to 40 days of past due balance until the service gets interrupted so I think that is plenty of time to make your payment.
I believe that they would do that; I ordered a “bundle” pkg. Needless to say, they do not have access to Century Link lines in our area. After 3 attempts to get internet and phone, Century Link is the one who informs me the only contracts they have are with Direct TV. Dish is not allowed to access their lines in our area. Tried to cancel the whole thing and they told me I was stuck with them for 2 yrs. Nothing I can do about it. Said there wasn’t anything wrong with my tv service……which they removed channels from because I wasn’t on the bundle pkg anymore. They did not inform me that they had no access, just kept lying and making excuses until finally, after a month, a supervisor admitted that there aren’t any bundle pkgs in our area. Still don’t have any of what we agreed upon but according to them there is nothing I can do about it. I’m going to notify BBB and contact a lawyer to see if anything can be done.
I cancel my service with dish and pay the remaining balance February 2015 because I was called away on military duty in November 2015 I received the bill I was notified by the tenants who I rented two when I return off of duty I notified dish of this and that and was told that my service has been re-stated when I explain to them that I did not give me XXXXX for them to reinstate my service and what was done it was illegal and that my tenets have time warner cable so it wasn’t any way that the service could’ve been reconnected because the boo when I explain to them that I did not give a mission for them to reinstate my service and what was done it was illegal and that my tenets have time warner cable he then apologized and told me to disregard the bill but that I needed to send the equipment back and that he would send return labels I didn’t return the equipment and in mid January I received another bill when I called about that bill I was told that they did not receive all the equipment so I did get confirmation from UPS that the boxes have been returned and notified them again in regard to this man he then apologized again and told me to disregard the bill The last time I called I was told that they needed all the equipment that I told her if she wanted the disc itself that they need to send someone out to retrieve it it is mid much no one’s come out to retrieve it and I still have another bill when I called the corporate office for help in ring ring ring and suddenly disconnected this is very sad it appears that this is the worst company and I’m so sorry that I’ve ever dealt with t this is very sad it appears that this is the worst company and I’m so sorry that I ever do without you them
Dish Network SUCKS….They don’t train their technicians properly. They hooked up my sisters neighbor and their incompetent technician cut her wires and took them with him. Dish network doesn’t want to take responsibility for their negligence due to their technician causing property damage to another person WHO IS NOT A DISH NETWORK customer. They had no business cutting her wires. And they want her to PAY HER PROVIDER to fix their mistakes. DON’T USE DISH NETWORK…I USE DIRECT TV AND HAVE NEVER HAD A PROBLEM
So on Tuesday March 15 i called and. put a pause on my Dish account wich took about 1.5 hrs out of my day when i work 10/12hrs six days a week!! I also changed my security code on March 16 my roomates called me telling me information about my account that they could not of known with out one of your employees calling them. So i called Dish and asked to speak to a manager the manager told me there was no way that could happen and was verry rude. when i got home at 1:30am on the 17th i recived a email saying my pause was removed!!! I fill verry disrespected and worried about who can all get my information or change my account without my permission. I would not recommend it to anyone!!! So now after i have already spent about 4 hours on the phone I get to spend my morning off stressing on dish!! There is no possible way they could have got my new security code due to the fact that I changed it the night before and have not spoke to them since
Dear Riki,
You have placed your account on DISH Pause. DISH Pause is a program that allows you to suspend your DISH service for up to 3 months at a time. If you have not removed DISH Pause at the end of 3 months, DISH willautomatically restore the previous services on your account.
Account Number: ************4529
Dear Riki,
You have removed your DISH Pause. As a result, DISH has restored the previous services on your account effective today.
If you have any questions about this change to your service, please call us at 800-333-DISH (800-333-3474).
Thank you for being a valued DISH customer.
PLEASE TELL ME HOW THIS HAPPENED AND WHY
My mother’s Dish receiver failed. She contacted the Dish support representative and he instructed her to unhook the unit and he would send a replacement and a box for her to return it to El Paso. He would supply a UPS return label for the bad unit. When the new unit arrived she placed it in the furnished box to ship and hooked up the new receiver. The new receiver did not work. My mother then repeated the entire process a second time! The second receiver functioned properly and she thought everything was finally resolved. This was at the end of 2015. Now three months later she receives an email indicating that she is being charged $99 for the second receiver that Dish now claims they never received. From the first week of January. Three subsequent calls to Dush customer service yielded no satisfaction at all. Both Jasmine and Heidi indicated that Dish doesn’t retain any UPS records and the the customer was responsible for proving that the UPS label they generated was never received. The customer service folks didn’t seem to concerned that I was not a happy customer. They told me they don’t even log the “elevated” customer service calls. We will aggressively look for a replacement service that cares about their customers. In the meantime my mother will get stuck paying for a list receiver that never worked.
Customer satisfaction is a lost commodity!
I’ve had both Dish and Direct, and trust me, Direct is worse. Getting a promotion at a reduced cost is not better in the end. Direct has hidden fees, exorbitant cancellation clauses.
Assuming the mom is 74, the child isn’t also 74, right? Oh, that’s right, you have lymphedema because you won’t get off the sofa while you’re surfing free television at the expense of your mother. We get it.
Lastly, anyone that would use the language you use (even if hidden behind a computer on the internet) most likely speaks with his/her mom with the same filthy mouth.
So, today I had a run in with Dish Network. My Mom cancelled her service for something better on the 16th of February. Yesterday, she received a bill for service for 2/22/16-3/21/16, and for the next month 3/22/16-4/21/16. I called this morning to find out why she is still receiving a bill and why it was not cancelled on the date she called. Get the run around and finally get the service cancelled. They told me they are sending boxes for her to send back equipment and disregard the bill. OK, good. Here is the kicker. Part of the equipment they want returned is something called an LNB. OK, what is that I ask. It’s the eye of the satellite dish states the woman on the phone. So I say, you want a 74 year old woman to climb on her roof to dismantle the dish to get this LNB???? The woman on the phone responds rather politely, “Yes Ma’am”. WHAT???? So again I ask, ” You want a 74 year old woman to climb up on the roof of her house to retrieve this LNB from the dish to return to you?” Another “Yes Ma’am”. By this time I am dumbfounded and furious. How I ask do you suppose she does this? Woman on phone doesn’t know. Go figure lol. Finally get to a manager and get it straightened out and don’t have to return the LNB. But that is not the point. The point is, the woman on the phone apparently was not hearing what I was saying. My mother is 74 years old, and they were expecting her to climb on the roof and retrieve this part!!! As you can see in the picture, the LNB extends out from the roof a good 2 feet if not more. If Dish Network wants their f-king part, they should send a technician out to retrieve it!!!!!
We moved from CA to ID while in the middle of our contract with dish network. Moving to a new area that offered more services from dish we wanted to add Internet services that were not available at our previous location. Our contract allows us to move and bring our services and add additional services available in our new area. We’re were told that the previous tenants of our new home had Internet through century link and never canceled their policy and that it was blocking us from being able to add the services our contract said we could add being they are available in our new area. It is solely this third party that is not allowing dish network to fulfill what our Contract says we can have. This is ambiguous in nature and is a breach of their contract, as the services are available in my new area. Because of this breach I wished to cancel and advised I should not have to pay an early termination fee since they are unable to fudill their contract. I talked to several reps who kept telling me this was not the case. I advised such reps that as a paralegal, the ambiguity goes to the customer. I was then transfered to Marisol at the office of the President who told me I was wrong, so I asked for her legal background as to why she thinks she can dispute the breach of contract. She advised she has no legal background. I asked for her supervisor and she said all the people in that office are of equal position and that there was no one above her. I told her to get me her legal team. She said she would submitt a request to have the legal team contact me. I asked for their name, she could not tell me as she didn’t know. I asked when I would be cobtacted, she said she didn’t know. I advised her I would be filing a complaint with the BBB, the attorney general, and I will open a law suit. She didn’t seem to care much. After hanging up with her, I already started on all of these.
Re: Claim # 8255909111282767-DC-257608
On January 25, 2016 a Dish Network Service Technician (Abraham) came to my house for a service call.
We had experienced more rain than normal and even snow is the past few days. Instead of pulling into my gravel driveway as any normal person would do, your technician decided to pull off into the grassy area in front of my house. He immediately became suck in the mud and tried to back up/go forward a couple of times before realizing he had made a serious mistake and was stuck in the mud.
He completed his service call and then called a wrecker to get his service truck pulled out of the mud. All this could have been avoided had he used a tiny bit of common sense. I took some pictures of the damage he caused to my yard. I pride myself in the way my yard looks and now it’s a real mess. I will have to have someone haul in some dirt to fill in the ruts made by his truck or I’ll have to haul dirt from somewhere and fill it in myself. The grass will have to be put back on top of the new dirt fill. The second option will be really hard for me since I am 65 years old and disabled.
I attached pictures of the damaged area and sent them to tiffany.vialpando.
This claim has been going on for entirely too long. I hope someone from Dish other than Tiffany.Vialpando st dish.com will see this comment and call me regarding the poor service I have received regarding this claim.
Dish Satellite Company needs to be investigated. They are totally incompetent, lie, are rude and just plain ignorant. The service is terrible. You’re good for about 6 months, then everything is a repeat.
When I first got the service, they said you had to have a Hopper, “…every TV needs a “box” and didn’t I even have a box with my old cable service at my previous address? “ He NEVER said I had an option. Well, I’m not a technician so I agreed. It wasn’t until much later that I found out a hopper is a special device for technology that I didn’t use and would never use. Plus they installed the hopper in my bedroom which made a loud hum all night long and kept me awake. They were going to charge me a huge sum to have someone switch the hopper and joey in the living room, so I let it go. Then finally I found out that I never had to have a hopper…there is just a plain box that will give me the service that I needed without the unused frills. Now they are charging me a whole new 2 year contract from that date because they had to correct THEIR LIE, otherwise I would be able to cancel this service without a penalty in June 2016, instead of March 2017.
My remote went bad. I called, checked the batteries, plugged-unplugged, the whole series and she still refused to replace it. Three calls…Same routine. Wanted me to pay to replace it. I then added an insurance charge so they would replace equipment. I had to replace three remotes before a tech told me, “OH, they got in a bad batch from China. They’re all doing that.” Now I’m stuck with a monthly charge because Dish bought cheap remotes. Any changes generally bring a new 2 year contract.
For some unknown reason, my internet usage was going up and up. I tried to check if someone was getting in on my wi-fi. I very rarely ever used my computer during the peak hours. I had to keep adding $10 increments to get through a month. I tried to get them to tell me what times the service was being used and they were unable to provide detail, just some general info. They said their equipment doesn’t record that detail.
I found another service with unlimited usage which worked better for me and cancelled DISH internet knowing there would be an early cancel penalty. I was told my bill would be $122 (numbers rounded) including the penalty and then each month after that would be $43 for just TV. They said they would send out boxes to return the internet equipment and if it was not returned in 30 days, I would be charged for it.
A week went by and no boxes. I called and they said they would resend. Again no boxes. I called again and asked if they were intentionally not sending the boxes so I would be billed for the equipment. I said I wanted it shown on my file that it is their error and they were not to count the 30 days until I received the boxes. So still no boxes. UPS made three trips to my house to pick up equipment prior to me ever getting the boxes and the last trip said I was no longer eligible for pick up. DISH’s fault!!!! And no one told Dish I was ready to have it picked up. Again their incompetence. I received the boxes 34 days after I cancelled the service.
My contract with Dish is auto pay by credit card. I paid the $122 bill and the next day received another bill for $143…not my bill. A friend said I could dispute it with the credit card company which I did and called Dish to let them know I put the incorrect bill on dispute. They agreed it was a DISH Mistake and said that they had received the $122 payment and the $143 would be removed.
I got home one evening and my TV had been turned off. I called Dish and they said it was for non-payment of the $143. Another screaming match and then she admitted their error and that my bill had been paid. She said she would have it turned back on and just a moment while she checked what my reconnection charge would be. I told her, “You are crazy if you think I will pay a reconnection charge for your mistake.”
Today when I got home today, I had a bill for $198 unreturned equipment charge. Another high blood pressure screaming match that I did not owe that…they were not counting the 30 days from when they sent the boxes. She did admit finally there was a note on my file that I had been calling. She agreed that it would be refunded but in the meantime they’re using my money and costing me interest on my credit card.
Then she said my credit card was no longer good because of a charge back. She wanted my checking account information. I told her no way. DISH reviews say they are known for stealing money out of peoples checking accounts and there’s no recourse as there is with a credit card. It happened to my sister. Someone else at her address opened an account in their name. Dish billed that customer (who paid his bill) and double billed my sister because of the address. She had her bank put the money back in her account because the bank had paid a bill from a company she didn’t use and that account wasn’t even in her name. The bank should have questioned that.
So Marisol in Dish’s Office of the President, (she wouldn’t tell me her position/title except she was office of the president) said I must give her my bank’s checking account information for billing. She said there was no way I could use my credit card again for at least 6 months. I said this whole thing was their mistake. She kept arguing only her way. I told her I had been in business many, many years and there are always exceptions for company errors and mishandling. She absolutely REFUSED.
I said this is my final offer. “Take off the unauthorized and incorrect charges and continue to bill my credit card for the $43 p/month TV service and you will keep a customer. If not, you may turn off the service but you do it by your choice and will not get any penalties plus you will lose a customer and get a lot of bad press through the FCC, Consumer Reports, every available social media and my attorney. And you will never ever get my checking account information.
Shirley Shannon
1/10/2016
MORE TO FOLLOW BELOW. This was the first letter to corporate.
DISH ONGOING INCOMPETENCE
On Feb. 8, 2016, I received a No Payment Due bill for -$100.24 CREDIT. I didn’t know why but assumed it had to do with them finally removing the $143 incorrect billing less the next month’s tv service. Then on Mar.7th, my service was disconnected again. I called and they said for non-payment. Now how can there be an unpaid bill when I have a $100 credit? I told them then that they could leave the service off, keep their $100, call it even and be done with it. I told the agent not to try to charge me early termination charges because this is the 2nd time they have mistakenly disconnected my service by their choice…not mine. He made NO attempt to check out the past incorrect billing so I hung up. I don’t have to have TV and will not be subjected to this kind of harassment. Keep going……
Then on March 9th, I get a bill for $190.59. This time I was transferred to an account specialist who said this was for early termination and unreturned equipment. How did anyone assume on the day that they disconnected my service that the equipment would have already been returned? Their policies are beyond stupidity. And again, I told her she could keep her $100 credit, leave the service off and we would call it even.
I am DONE WITH DISH FOREVER. I told her do not try to send this to a collection agency and try to ruin my credit rating. I am considering finding an attorney to wants to take on a class action law suit for the already 4522+ complaints on Consumer Affairs and if it hits the media, I’m sure many more will be coming forward with harassment complaints.
This is the 2nd time that I am sending this letter to the corporate office with return received receipt this time.
I too have had the same problem I pay my bill they lose the money.. Today I got a past due bill for 2/16 but they cashed the check 2/12/16 the bill was 46.92 I paid 55.00 it wasnt due until 2/24/16 it was a screaming match corporate doesnt return calls, Guess what after 4 hours they found it they credited it to my old account closed 2007??? Then their reply was like it was my fault . The company is horrible and you cannot get ahold of anybody,
Notify the Public Utillites Commission if you are in Texas. They must respond to them promptly or they are fined by that agency. That is what my intentions are. I guarentee if you have the doXXXXentation they will back you up and Dish will do something then,.
This is the worst company ever!!!! They have these fast talking foreigners handling the calls and you can not understand them. They set you up with things you didn’t ask for in order to close the deal. I signed up with a promotion that included a $50 prepaid card and constantly asked when I would receive it during the phone conversation. He said that it would be mailed, needless to say I never got it. I called to find out why and they said it didn’t come with my pkg. I said aren’t these convo’s recorded? Go back and retrieve it. I told them to credit my acct for $50 if they weren’t going to give me my card. They offered me $5. WHAT A RIP OFF!!! They also enrolled me in an autopay program that I never signed up for and once I told them to remove it, they said that my 3 yr guaranteed price pkg would go up without it. Never stated that was a stipulation and if they had I would have dropped them then and gone to Direct TV. I ended the convo by saying you guys are “FULL OF SH*T!!!!!” Absolute worst company ever, Run!!!!!!!
My husband and I spent three days going back-and-forth with their customer service. They did not understand English and barely spoke it properly I believe the majority of them were from the Philippines. I am not racist considering I am Hispanic , but I speak the language very well and I communicate properly. They were rude I was hung up on numerous times, and never answered any of my questions. They told me that dish network does not offer bundles?!?! Really?! That’s funny because that’s all they advertise! We have been dish customers since 2005 and we were looking to bundle our TV, Internet, and phone. We were getting quoted different prices and transferred to different people each time we asked to speak with a supervisor. Some of them refused to let us speak to a supervisor and others left us on hold. What kind of company is this that they do not want customers?! How do you advertise something and then when a customer wants to purchase that you are told that you can’t ? They told us they do not offer Internet or phone that we would have to call frontier. When we called and had our phone and Internet connected through frontier, we were told that dish network would bundle all three for a lower price. We went back-and-forth for about a week and as of today we resolved nothing! All we wanted was to have one bill and bundle with dish because we’ve been happy customers for a long time. I had no idea that I would have to deal with people who clearly should not be in customer service if English is not their first language! They could not explain things properly and became frustrated when I demanded answers. I tried to be calm and respectful but in the end I became agitated because of the language barrier. It is sad and pathetic that such a huge company doesn’t want our business or the business of others because we will pass along our experience with every single person we know and through social media!
Very bitter experience with DISH Customer Service today. I had a scheduled appointment between 8-12 this morning (3/7).
8 AM – Received a call from the tech saying they were on their way, I told him we were home and he could come by for the appointment.
9 AM – Call Dish to say the technician had not arrived even though the webpage (My Appointments) indicated he was at my home.
2 PM – Received emails from Dish with Attached Service Agreement and new 2 year contract signed by someone who is neither me or my wife. The rep tried to remove it put on HOLD and i asked for a supervisor. Chris 1 NU comes on line with a worst attitude for a Customer Service rep. He called me confused and was very vocal about the fact that the equipment was installed in my home and I was literally lying to him. I told him what the amounted to was fraud – someone signing for equipment in my name that was never installed in my home and now being responsible for its lease. He said it was not afraid and that I was confused the equipment was in my home. I proposed to send him the receiver id’s from the labels at the back of the equipment and he said I can’t receive emails, the field manager has to verify inspection before they would acknowledge my fraud complaint. He was adamant that the equipment was installed in my home and I was confused. I asked Chris 1NU to transfer to his manager, he claimed he was the supreme authority and nobody above him and so his response was either you listed to what I have to say or else I transfer you to L1. What a ridiculous way of handling a customer complaint and he is a Supervisor at DISH??? Absolutely unconscionable that DISH would sink so low with crap people heading their customer service lines.
An hour ago received a call from Dispatch, awesome guy to talk to Jack Villalobos – was bale to with few phone calls inside DISH that the equipment was not installed in my home, the technician DID NOT make a visit and I was NOT CONFUSED (as Chris 1NU asserted). He dispatched some technicians that just landed at my door. Unfortunately there is 1 hour plus work to be done and I have a commitment to go to so I asked them to reschedule. They dropped off the receivers and told me – no TV tonight looks like your old receivers might be deactivated. My day keeps on getting better!!
If DISH so demands my loyalty, they better damn well make sure they they are loyal to their customers and treat customer issues with the highest priority and address issues of fraud with higher priority and rigor. Supervisors like Chris 1NU need to be schooled to serve their customers rather than call them confused. Yes I am frustrated with the experience but NOT CONFUSED!!
Beyond the worst customer service in the world. 9 phone calls to be hung up on, told to go to customer service to be told to go back to sales and to be hung up on again. Executive offices customer advocate group was no better and gave me no assistance and got me transferred to a sales agent who states there is no internet service via satellite in my area. REALLY, HOW THE HECK DO I ALREADY HAVE DISH AND YET I DO NOT HAVE INTERNET SATELLITE SERVICE IN MY AREA. HUGE MISTAKE TO GO WITH DISH.
Worst company ever been faxing and emailing bank system ends to get a refund for over 500 bucks of charges in two weeks for the same amount everytime.there customer service b js terrible they won’t call me back tell me they never received my stuff
Just rude
They did this to me.
Ok this is the agreement I had with Dish Network
Hey I definitely understand that. I will get it applied for you. The disclosures will be below, and please let us know if you have any other questions. -Tommy F
Your bill will be reduced by $25 per month for 12 months. Your new monthly rate will be $68.49. You will see the credit on your bill created on 8/11. After 12 months you will pay the then-current price, which today is $93.49 per month.
On August 28th 2015
So with everything added on the total came to 71.96
So imagine my surprise when I opened up my bill and it was 6 dollars more this month.
Dish talks about how DirectTV always raise their prices seems to me so does Dish Network.
I’ve been with Dish since the days that my husband had to climb up on the roof and put the Dish himself so customer loyalty I guess means nothing.
DirectTV have be trying to get us to switch. I don’t want to but this is ridiculous to make a promise and then without informing me you break it.
So I don’t know if i should switch or just get a lower package. I wanted to keep some kinda TV but if my bill keeps getting higher I can’t afford that my husband has ALS and is dying I can’t afford my bill going up I don’t have that kinda money.
But I would tell anyone to think long and hard about any promise Dish Network makes with you I’ve been with them I think 15 years and they made me a promise and didn’t keep it.
So good luck to anyone who takes the introductory offer.
Eddie R. Here is my account number 8255 9091 8022 6711
Thank you for that information. The hint for the 4 digit pin is “Last 4 of Social Security number”. -Eddy R.
Thank you for verifyinr your pin. Our package, America’s Top 250, has changed in pricing by $5 and also your taxes have slightly increased. This is the reason why your bill has changed in pricing. We, like all other Pay-TV providers, must increase our prices to help cover increasing programming costs from channel owners. We pay channel owners for the right to air their content, DISH doesn’t own the channels. -Eddy R.
Correct you are receiving a special discount of $25 for 12 months. We also disclose in our service agreement that “You acknowledge and agree that DISH has the right to, without notice at any time and from time to time (including, without limitation, during any term commitment to which you have agreed), add, delete, rearrange, alter, change and/or eliminate: (A) any and all prices, fees and/or charges; and/or (B) packages, programming, programming suppliers, services offered by suppliers, software, applications, features and/or functionalities. “. If you would like to view this information, you may visit dish.com/service-agreements -Eddy R.
No I don’t need to read that you just explained how your company does business.
Scottie’s satellite calls me all the time about switching I’m going to call him.
Thank you for your time, Have a blessed and wonderful day.
We are sorry to hear you feel this way. We could lower your package to reduce your monthly rate. -Eddy R.
It would help because I’m not kidding around my husband has ALS he is dying. Every cent helps us right now.
Here is a link where you can compare the channels and prices of our programming packages mydish.com/upgrades -Erika P.
I mean really I was promised one thing then get treated and talk to like that I don’t know its just wrong and rude.
This is the worst company I have ever delt with. People will not send out technicians. Customer service is pitiful. I cancelled and they turned me in to a collection agency when I never signed a contract. No one will call me back. If the collection agency calls again I will give this matter to my attorney. I will never recommend this company to anyone. They have no clue of what they are doing
I AM SOOOO PISSED right now.. Not only do you guys NOT stand by your word, but you add on prices without my consent! You are LIARS and I WIll NEVER EVER refer you to anyone. It is bullcrap how you guys treat people, and make us feel like we are stupid. I know what was said to me, I know what I signed up for and now for the next two years Im stuck in a contract that WAS NOT was I agreed on. DISH NETWORK IS THE WORST cable company ever! and I will post on everything I see dealing with you guys HOW YOU ARE LIARS and you will add prices on and you dont stand by your word.Melo
I have received the worst customer service in my life! I was tolooking lie after lie and when I said I want to disconnect I was told I had a very short amount of time to pay the outrageous disconnection fee or I would be sent tout creditors! I never once said I wouldn’t pay I but who realistically can pay outrageous amount right away!?! I would love to be contacted by cooperate or I will be filing a complaint with the BBB!
I have been with fishnet for over 6 years and have had the worst customer serve in my 61 years. I wanted Internet and phone added and it is 3 weeks later and no service. I cancelled the order today and I can’t get any internet or phone through century link because of a pending order. I have spent a total of 8 hours on the phone in the last 3 weeks. I want to get rid of dish forever. Also I have a total of 7 people that are also going to cancel their service with dish in support of me. I would love for someone in corporate to call me at 520709XXXXX so they know all the lies that I was told. I actually cried with the frustration. I will file a complaint with the BBB
me to Has anyone contacted ceo
My husband and I are both are both disabled and collect our paychecks on separate dates. My husband gets paid on the 4th and me I get paid on the 3rd week of the month, not on the 3rd of the month like most people. When we set up this account it was suppose to be set up for the 28th of the month, not the 23rd of the month. We had this issue last month, i called set it up for the 28th and had taken it off of autopay. Yet again, we wake up to watch Dish and find it disconnected for non payment. It is on your end, and it needs to be taken care of. You need to listen to your customers. Also you need to be able to work with the customers as well. Not set it up to suit you. I talked to Antionette a Supervisor and she refused to help us out. And i think your people need to work on their customer service skills, no matter what country they are in.
today I had the pleasure of speaking with DISH Network and reference to my son having tourettes he used profanity on the phone with she cannot control he advised him he had to read said he was sorry they advised him they were going to hang up the call if he could not quit using profanity my son took a pair of pliers that’s right a pair of garage pliers pulled his tongue out his mouth made it bleed so he could barely talk so they wouldn’t hang up on him unacceptable in my eyes DISH Network needs customer service that understand disabilities and handicapped I think I will be changing to a different provider after this …
Not handicap friendly company..
I will never go back to dish again!! 3 days of dish and the problems started! Don’t try to get a problem solved with them it’s a waste of your time.They have an answer for everything, and still nothing solved.Never in my life have I heard so many lies and excuses from anyone.I would rather pay a high price for Direct, then to have free dish for life! I am calling the State Attorney General and filing complaint against them! And in the meantime, I’m going to warn everyone about dish! RUN…RUN…RUN…FROM dish!!!
me two
Ok, so i was never toldthat this was a 24month contract. Because if i had been told i would have never signed with them. Then when i added two rooms wihout telling me they uped and renewed my contract for a new 24months. And when i finnally get someone that can actually speak english they tell me that i signed the tablet when the tech came to my house. Um, no they never showed me there tablet and i didnt sign anything. I’ve been waiting on my contract to end so i could get oht from under them. Not to mention that iver the past six months my bill has been increasing. They of course had some kind of excuse. Also during my service with them i have had nothing but one problem after another. Its almost something at least ince a month. I so fed up with them and there lies. I was never told i had a 24month contract. And i would not evem rexomend them toy worst enemy. I just gonna call corrperate, and hope i can get somewheree with them. Probbly not , but im going to try. They are about the worst company i have ever had to deal with. They insist there always right , talk iver you, never let you finish what you have to say, amd i can keep going on. But ill stop. Oh, and the last person i spoke with wouldnt evem let me spek to a superviser ir mnager. Then he just hing up one. Reallynixe people skis there, hugh?
Just got off the phone with Dish for the sixth time to try and get a gift card that was promised to me when I signed up for Dish last fall. I was told the first time the card was in the mail, this time I was informed I was not eligible for the card. After speaking to a very rude supervisor, I was told to call GoDish . When I ask if they were a different organization, I was told they were just a retailer and not part of Dish. In earlier conversations I had been told GoDish was part of DISH.
When I called GoDish, I was told it was just an oversight that I had not been sent the information. When I continued to ask questions, I was told I would have to send a company called MPELL a money order for some amount to cover the cost of sending me the gift card. This is just screaming scam to anyone who is reading this.
The Internet is full of comments about this scam and I feel foolish for having become involved. I have a two-year contract with Dish that I may or may not fulfill. I’m sure the FCC, BBB, and local and national consumer advocacy groups will be interested in these tactics. My calls to Dish indicated that customer care is not important.
I just became a victim to dish network. and I am also in the military, I can’t believe they stole 446$ out of my account. gave me the run around on the phone. when I called to complain and to take off some premium channels they keep the on my account and acXXXXulated charges. For future customers be careful or thinking to get it don’t get it stay away from dish.
I had service with Dish for 2 weeks and their equipment went bad ( on Christmas day ) I was told it would be 3 to 5 business days before I would get service back and was told “oh well, you have to deal with it.” I then cancelled my service and was told there was a cancelation fee of $480 – I was a customer for exactly 2 weeks.
I have had this company for almost 2 yrs in which my contract suppose to be up in April 2016.. I called today to make a pymt and make arrangements for a bill due Dec 7 and some so called supervisor by the name of Kevin CCP said I couldn’t just pay 125.00 that I had to pay that plus 130.00 that was due Dec 7..I told him that I talked to a rep not too long ago and she stated that I can do it but he said I couldn’t…he was really nasty and rude and telling me its better customers out here than me..he was over talking me and wasn’t trying to hear a word I was saying and on top of that he was cursing at me..who does that especially not a supervisor but its fine because I won’t pay another dime to Dish and and I will not be paying no 480 term fee either..they can kiss my ass and so can Kevin with his nasty ass
we moved from indiana to geogia and since we have moved our bill has consistently been incorrect. this is such a bad imagine for your company. I am now looking into more of
I was offered a $25 credit on my service for 6 months; being a good customer for over 10 years. I have had to call customer service for the last four months to have someone try and straighten it out. All but one of the customer service representatives have been very aggressive over the phone. Reading over comments for the last two months there seems to be many complaints on billing. Someone definitely needs to be looking into the billing departments procedures, computer problems?
I am so frustrated with dish I have been with them for over three years I never have had a problem until the last couple months. I moved in December and I got service transferred to my new address and had them add on two extra rooms when the installation guy came his order was for one extra room, but they added a Joey in the 5th room in my house for an extra one time fee of 50 dollars? REALLY 50$ ok well I needed it thinking they would not charge since I am a good customer never been late paying my bill. The installation guy all done I go and sign for the work he did in my home on a cell phone he is telling me what I am signing for the equipment and the work he did and that he did not damage anything. Come to find out that I signed for another 24 months WHAT REALLY NOBODY TOLD ME THAT can’t read the contract and work was already done, I also talked to a customer service representative to approve the extra box for 50$, and the representatives did not tell me that I would be locked into a contract for another 24 months I am so angry that it is all my fault and they did nothing but tell me you signed it WELL NEWS FLASH I WOULD HAVE NEVER SIGNED if the installation guy told me this is the contract for another 2 fricking years my bill has gone up from 69$ to 104$ without warning and they won’t remove my contract I have to pay them 480$ if I want to cancel no help what so ever from dish I would never recommend DISH to anyone
I have had dish for a few years and I went back and fourth a few months back about a dish that was put on the front of the house. After being transferred to at least ten different people, one finally tells me that the next month, once I have terminated my service, they would send someone to remove the poorly placed dish. I call back this month to set up an appointment and needless to say, I was lied to again. Please understand that customers make your business and having a representative of your company flat out lie to them can ruin a reputation. I have been a loyal customer, paid monthly on time and had a fairly large package with dish. Your poor customer service is unacceptable and maybe you should consider working harder to keep the existing customers. I have asked for a number for someone above and I get an address for a dispute resolution. Not one person answering the phone has tried to make it right unless I agree to pay an out of pocket expense for something that should have been done in the first place.
I called Dish Network talk to somebody named Ryan Ryan number JSH he replied he was the top dog no one was over him no future was could be for me I find that hard to believe what about hurricane comeWhat if something out of our control happens so top dog then what please please reply to me very unhappy with dish
I truly wish I would have read the reviews here first. I called to get new service, I know that some places do a soft credit check while others do a hard inquiry. I am not one to go around and just get hard inquiries. I wanted to make sure what their check was. I asked about 4 times before okaying a SOFT inquiry. I went through the whole process and wasn’t satisfied and said I would be shopping around. I asked again just to clarify it wouldn’t show up on my credit report. What appears on my credit report? Yep, dish network. So I did the chat with the representative online just wanting to get clarification and figure out why that representative lied to me. That was no help all the online chat consisted of was me asking the same question over and the reply being how many TVs was I wanting to set up, what package was I interested in. So thinking calling would be better, I called. Bigger headache. I spoke to two different reps,one tried setting me again and I told her no transfer me to a supervisor . I got some guy who was in technical support and he didn’t know the difference between the two checks. Okay now that’s concerning, so I asked again for a supervisor, after being told to hold for 1-2 minutes about 10 times..I got Elmo, no really that was his name. He was probably the worst of them all. He actually defended the actions of the rep who ran my credit and lied to me. He said that I don’t have an account so it’s not their problem it was Equifax not them. I said oh okay Equifax just goes around picking out merchants to run credit against. His response was well maam anytime you get any time you get any service there is a credit check. Ummmmmm not true but if you work for Dushku I guess I understand why you are misinformed. So at the end of the day I have one more inquiry that I didn’t count on, I still need service but can’t take another hit so leaves me stuck until enough time had passed. What really makes it ridiculous is that they would have ran another inquiry if I would have wanted to set service up today. Wooooowwwwww thanks for looking out for your customers. PLEASE think twice they are snakes and liars and highly uneducated.
In the year’s time that I had dish, I had nothing but problems. After several months of calling I gave up and finally canceled or so I thought and also paid for the unreturned equipment fee. Fast forward to the next month and another bill and when I call I get informed me that I would be charged for the 3 unreturned boxes. Now the kicker, I only ever had two, one of which was returned,one purchased and now magically a third appeared which I never had. Then the agent told me I never paid, but than the agent continued to tell me that I paid the fee but than it was credited by dish, yet I never got a credit to my bank account and now you want to charge me again. Then oh we charged you, but that was for the unreturened not the MSRP. So if that was the case shouldn’t have they addressed that months ago instead of now telling me I have to pay an additional fee that I was told was the unretuned equipment fee. Can we say fraud? Certainly fits the definition in my opinion and will be filing a complaint with the BBB as I have given dish multiply opportunities to do the right thing, but all there employees do is lie to keep charging fees.
The moral of the story don’t ever do business with Dish, once you cancel they will try to get every nickel that doesn’t belong to them. As for me it sounds like I will be seeing them in court, as I have no intention of paying for a box I never had or yet another fee as I’m sure if I did they would just come up with another fee next month. I can’t wait to share my experience with anyone that will listen and hope everyone makes a better choice than dish and to the Corporate members, I do hope you start to pay attention to what your employees are doing. I may only be one person, but all of experiences wiil get out and you will lose business which means $$$. Something I know that CEOs” do care about.
I was an employee and I would never get dish. There employees doesn’t do quality work. They also have to sell 15 dollars worth of products to each customer. Cheap products lol. I quit after working for 6 days. Can’t see myself doing that kind of work and being able to sleep at night. The guy in summerville s.c. left a dish on someone roof without hitting any studs at all and over tighten all the lag bolts. One wind you going to have leaks and no service. Hope someone fix this
I’m pissed off. Dish took 440.00 of my card. I never had dish,and ask them how they get my card info. They claim I co sign and authorized it. That’s a lie, because I have com cast. For someone to take money from a single mom,with no remorse that’s really sad. Example I could be standing right behind you in line,and remember your card number. Then call dish,and they can hook up cable,without any other information. That’s not professional or safe. And dumb as hell.
I have been with dish for several years now and much to my surprise, I am seeing that I am not alone in my complaint. I set up auto draft using my checking account – which is the first time that I have done that. So, for the Thanksgiving Holiday my family and I went out of town; upon our return Dish Network charges my checking account for 2 On Demand movies which for one – we never ordered nor were we home to order them. Those charges resulted in an overdraft fee. They continued for the next 3 days to get their money which resulted in more overdraft fees. In one day they tried over 6 times to get their money. By the end of it, I had over $340 in overdraft fees assessed to my checking account. I contacted Dish and spoke with Cheyenne transferred to Erika then to Sheila, then the supervisors named Amber and Crystal – which resulted in me getting EXTREMELY PISSED OFF, a refund of only $83.00 and my box is no longer working. I have never been so disappointed, lied to, frustrated, and completed horrified at the lack of communication skills that this company shows. I am in the military and we would never treat people the way that this company treats it Loyal customers and you want me to invite others…..no flipping way what so ever. I want to contact the CEO, COO, CFO and any one else that will take care of this situation.
i have read your statement they just did me the same way I am also in the military. did you continue further action and if so did you get any resolution?
Can not believe what dish is putting us thru! they are a total lie and rip off. Have been trying for over 6 months to get problem straightened out but no help. Refused to pay any more bills until they corrected their problems with my account realizing eventually they would cut service. After 2 months of no service I get email they will deduct several hundred dollars from my bank acct!? Everytime I’ve called customer service I get someone who can not speak good English and sounds like they are reading their response and it’s a vague answer. DO NOT GO WITH DISHNETWORK THEY WILL STEAL YOU BLIND. All their ads about “no surprise” bills is a joke cause I asked specifically before I signed on with them if the price offered to me was permanent or was it going to suddenly increase. I was told NO that it was the set price. About year and half later bill went from $65 to $110. and refuse to stand by their original agreement.
This has been an onging situation with Dish network, I have had several payments come out of my banking acct. from dish that was not applied to my dish account. I notice for the month of April and may the money was taken out, called dish was told that i had 120 days to dispute anything that was applied to my acct for a refund explained I was not looking for a refund just wanted the money applied to my dish account. I was told that i need to dispute it with my bank. I said I need to see it in writing that the policy says 120 days to dispute i never seen it written on the bill. I asked for the corporate number they said they did not have it, my banking account speaks for itself what happen to my funds its probably more money taken just have not went over all transactions from dish. No one seems to care about the money you spend on cable network who is taking the money is it CSR. I work hard for my money and need answers.
Mr. John Fhawn Wilson President of Dish said to call him his phone number is 866-215-1048 his direct line. Mr. Wilson phone has been discontinued I think he’s afraid of me. Come out and play Mr. Wilson and I promise to give you an education. Let’s start with fraud and it’s interstate which makes it also federal I was advised to report you to the police department I’m doing that this weekend you are also interfering with my business and this is the most important time of the year for me. You are violating a federal law called restraint of trade I suggest you return $650.00 that you stole because the end result is it’s going to cost you a minimum of $3,000.00 when I’m through with you so come out and play.
Mr Wilson is a coward. You should know that by now
OMG, for two yeas I have been fighting with them about my internet speed, they tell me it is fine and I tell them it is not! On the 10th of december I am switching and now they wont send a tech, But I am running at a 1/4 speed of what I am paying for!!! they will send a tech if I cancill my disconnect!!!! NO effing way!!!! YOU SUCK!!!! tomorrow will call corporate, because if my; contract is binding, so is theirs. JUST saying!!! This service sucks ALL the way around, caution before you sign with them!!!!!!!!!!!!!!!!
I forgot to mention that this is interstate and you dipping into my credit card without my permission also makes it a federal crime I am also a veteran that’s right I saved your butt I have thinking about going to the VA and reporting you. Remember THAT I DON’T HAVE AN ACCOUNT WITH YOU. David Strassler
You stole $761.00 I do not have a an account with you ;however, you went into my credit card without my permission and took $761.00 out this fraudulent act is called stealing I have doXXXXentation from Chase Bank to prove it. Chase was able to get back $100.00 Mr. John Fawn Wilson is aware of the situation this has been going on now for months. I want my money or I’ll be forced to take legal action starting with the Better Business Bureau then I’ll report you to the IRS for not declaring the money that you stole as income and if you did it to me how many other people did you do it to last but not least we will go to small claims court and I will ask for punitive damages of 3 times the amount plus court costs and for the amount of serving you. You will have to come to Illinois for trial with everything it will cost you about $3,000.00 I suggest you stop dragging your feet and pay me now remember the clock is ticking. David Strassler my phone number is 847-791-XXXXX and my email address is XXXXX Your welcome David
Have been with Dish for 6 years my wife had a major stroke and I was trying to get some help and all I got was turned down and no help was with DirecTV before and going back they are a company that puts customers first
I had my dish service turned off today. I have been with them 5yrs and last week I called to tell them I would be going with another company so I could bundle. They offered me a ‘loyalty discount’ if I would stay. I said i would check around and call back. When I called back today I was told that the discount is half what I was offered last week, unless I want to increase my package.
I filed a complaint with the BBB, and gave Dish every opportunity to do the right thing and they would not. They would rather lose my business than keep their word. They refused to listen to the call where the offer was made. I asked one supervisor ‘Did the original representative just lie to me to get me to stay?’ He answered, ‘Frankly, yes.’
I have spoken to at least three customer service centers today, and one was in the Philippines and one was in Mexico city, the other in Texas.
I wish I had looked closer into how they do business before going with them.
There are plenty of complaints online, had I only looked. Now I will share my complaint and treatment on every social media site I can find. Dish has bad business practices.
Im going through a very stressfull time with Dish i was told i was getting the internet bundle they installed the TVs but i was told my internet would be installed a few days later come to find out i was told i dont have the service in my area so i asked out of contract and they told me 480 cancelation fee im upset no help ive been hung up on numerous times do i have a case with the BBB ?
File a breach of contract with Dish and with the State Attorney General where you live and if you can get TV you should be able to get internet. They have breached your agreement not you! Also file a complaint with your state Utilities Commission. Time for Dish to wake up! Have your call escalated to a manager not a dumb ass that answers the phone
I am absolutely unsatisfied with my experience with the incompetent “customer support” I have received through this company. I am in the military and I was sent over seas, I called and terminated my contract and I thought there was no issue, even though each representative I talked to gave me a different answer on how to handle the termination, good job being on the same page. I give this wonderfully ignorant employee my wife’s mailing address to her new home where she will be while I’m gone. So that she could mail back our equipment that we rented from DISH. Of course, I THOUGHT everything was taken care of. Now that I am in my over seas location, I receive an e-mail stating that I have not returned my equipment that I rented from this glorious company and that I will be charged $249 if I do not return my equipment before 28 November 2015, keep in mind, this statement was the ONLY bold statement on the entire email..almost as if to highlight it because it was an important date to remember. But guess what, I was charged the $249 less than 2 hours later! Keep in mind, today is 09 November 2015. Good job lying on that one DISH. So, I do the responsible thing and call DISH with a level head and try not to lose my mind. I speak to this wonderful employee that can’t speak English, nor can she spell common words such as “Meadow” which is now known as “Medow.” The sad part is, I had to explain to her that the spelling was wrong. At least it only took me 3 attempts to get her to spell it right. Then I get the wonderful news that I am being charged an additional $10 for them to send me their precious, gold plated, limited edition return box. I vow to never do business with this ridiculous company for the rest of my life. I will also encourage every person I come into contact with to go to their local park, find a swell stick that is quite sturdy and begin to draw pretty pictures in the sand for entertainment rather than dealing with this company. This company obviously advocates communism and higher taxes.
Boy do I have a few BAD BAD stories about DISH. As of this minute I am looking for an attorney to handle this so-F___ed up company! We have “auto” pay for Dish, have had it that way for over 5 years. About 8 months ago, Dish shut us down. I called they said my husbands bank card was NO GOOD! It not only still IS good, but is the card we use everyday. Dish screwed up something somewhere and put the blame on my husband. His card he has used everyday, but according to DISH, it is NO GOOD! Now, lets get on with the BIG problem we have right now today with DISH. We had Dish come out due to the fact that our bedroom TV was NOT working and Dish ended up re-wiring our place and doing such a sloppy job, I mean the wire was draped across my table and all my things on the table up to the dish! It is BAD!~ Finally after months of listening to Dish’s excuses and NOT getting this place re-wired I got a hold of the Presidents of DISH’S secretary Maria and explained to her what the problem was. This is a story that will have you on the floor laughing. Me I want to hurt someone! The call to Maria was good, she finally called me back and said she would do what she could to get this handled and before I knew it the next day was Saturday and not only did we have an appointment to get this place re-wired, but a boss came out to see the nightmare of a job that was done. Once the field “boss” showed and saw what was done and heard the problems we were having AND Miss Maria from the President’s office put in her 2cents, things had changed! We got this place re-wired and upgraded and the only costs were suppose to be the $14 more a month for the new services! Everything was finished, we were VERY impressed with how good the pictures were on our TV’S and we planned a Football Party for that following day on Sunday! That nigh Dish AUTOMATICALLY took it’s money from our account and Sunday am came! Company started to show and we went to turn on the tv and guess what? WE WERE DISCONNECTED! Here it is Monday and almost noon and still, we have NO TV! ISN’T DISH WONDERFULL! WE ARE NOW GOING TO GO TO COURT! Dish added an additional charge but failed to take it out of the OUTOMATIC PAY THAT WE HAD SET UP AND THEY DISCONNECTED US! ARE YOU LAUGHING YET? Dish told me twice this morning my tv would be back on within 10-15 minutes!~ laughing YET? THIS IS DISH!!!
Dish needs to understand what customer service and how to commit to it. False advertising is not right when you get an offer they should stand by it not try to manipulate the customer and some customer service reps say one thing and others say another. Could you please get everybody on the same page. I have already made several attempts at being nice about it and that does not seem to work. I guess that I will have to go a different way about this since they keep giving me the run around.
This company provides a bait and switch tell you one thing do another have had constant equipment problems had for one yr will not have for another. Cancelling as soon as I get another provider. Very Disappointed. I was promised four $75.00 credits on my account The rep said she was only able to provide two credits at a time and once those were applied t call back and two more months would be applied. Once I did this dish has told me they can not provide me with the credits promised. I had equipment problems that is why I was to receive the credits. I have only had this service for 1 yr and have had to have two hoppers replaced. I will be canceling my service if this is how you do business. Promise your customer one thing and then change it later when it’s time to pay. I have paid my bill faithfully on time and I require the same service in return I will not pay for service I did not receive. I want to formally complain and I will to whomever I need to. Thank You.
On September 11th 2015 I had installation from dish. The dish technician broke the frame to my window and the window. I have been trying to have this matter taken care of but I am constantly told through the claims department that I need to pay for an estimate to repair the window that the dish technician damaged. I do not think this is fair, & I do not think this is good business practice. If I would have broken any equipment from dish it would have been my responsibility solely to pay for the equipment why do I have to pay for an estimate to have a window fixed that a dish technician broke? This is been going on since September 11th and the problem has not been resolved. No one called to let me know the update I was just told today from a representative of the office of the president her name is Ingrid her ID number is, I was told that since I haven’t paid for the estimate this problem cannot be resolved. This is just an example of a big corporation taking advantage of little people. Dish Network has more money than I do I’m leaving work the broken window and frame that was done by one of their technicians.
DON’T SIGN UP FOR DISH!! I rate Dish below Negative 0. Was with Directv for 12 years, just moved, thought we would try Dish for the first time, they offered Netflix free for 1 year, plus we wanted Glen Beck channel. Signed up on Oct. 8th, 2015, the tech didn’t even make sure all our tv’s were working properly before leaving our house. I called Dish later to inform them that we needed a tech out to fix the other tvs, they told me I had to wait until after our internet tech showed up to install our internet. They said it was two separate things, and I had to wait to get a tv tech out, after the internet was hooked up. Well the earliest we could get the internet hooked up 2 weeks later on Oct. 23rd. On Oct. 23rd the internet tech was late for the appt., I had set up for the morning appt. time, which was 9am-1pm slot. I waited until then, no one showed. I had to leave my house for other appts. that I had set, and at 1:24pm, I had received a cell phone call from the internet tech, which he left no message of course. The Internet Tech was LATE for the appt., so I called DISH, they didn’t care, said I was not home at the time the tech showed up, so they rescheduled our internet for Nov. 16th. So after 2 weeks with Dish, I still don’t have the service that we both agreed to and that I signed up for. DISH is in DEFAULT of contract, therefore once cancellation takes place, they should not be able to charge early cancellation fees!!
This company is awful. They should go out of business. Beware..Beware
Do not use Dish..
They let a family member use my bank card without my permission. .billed my card on auto pay for 5 months. ..and Dish added me to the
account without my permission.
I never agreed to this. Now Dish refuses to refund me my money and they refuses to remove my name from the account..Fraud Fraud Fraud
I hope you go to the STATE where you live and file federal charges for FRAUD and ILLEGAL use of your bank card WITHOUT proper and legal AUTHORIZATION from YOU! Oh trust me, I do NOT like DISH, we are with them right now, but NOT for long! This company is ridiculous in everything they do and how they conduct themselves in business and the blatant and total IDIOTS they hire! You my dear NEED to press charges against whomever used your card, make THEM pay all these charges, just turn this over to your local D.A. and they will make sure this gets handled as it should be! Good luck to you!
Chauncey
HORRIBLE company. Harassed a 79 year old woman after canceling her service. The equipment was owned by her and they had a person call her demanding $450 for the cancellation of her service and for not returning the equipment. There was never a contract as Dish came into her condo complex after another company went out of business. When I called to cancel the service on her behalf, they verified that her account was paid in full, stated that the equipment does not to be returned as it belonged to the previous company and that they couldn’t take possession of the previous company’s equipment. This agent threatened her that Dish would take her to court. STAY AWAY for the company. You will regret ever signing up for them!!!!!!!
DISH NETWORK IS FULL OF CRAP. THEY LIE TO CUSTOMERS AND THEY DON’T SEE TO IT THAT THE CUSTOMER’S NEEDS ARE TAKEN CARE OF IN A PROPER MANNER.THEY DO WHAT THEY WANT TO DO WITH REQUESTS AND NOT WHAT YOU ASKED THEM TO DO. THEY LIE LIE LIE LIE LIE…BIG FAT LIARS THE ENTIRE AGENCY. I HATE IT
They have lied to me numerous times and I intend to reach the CEO or someone other than the lying reps at Dish. I am sick of the lies that have cost me money by calling in from work to be home for a dish appointment and they change the appointment day with no notice at all. This is only one lie of the many.
DISH is a complete joke of a company….. Their equipment failed routinely; tech support was dismal; and their service cost a fortune. I switched to Direct TV about a year ago and have nothing but good to say about them! DISH, on the other hand, continues to mail offers to my home address, this despite at least a dozen calls to get removed from their mailing lists. These are not letters from third party companies – they are direct from DISH. I’m completely fed up and will now be calling their corporate offices twice for every junk letter they send me. If that doesn’t work, I’m contacting the Better Business Bureau.
I will NEVER in a million yrs refer anyone to dish. I cancelled services w/ them asked them to cancel my auto payments. I received a letter stating my acct would be drafted on the 28th. I then received a letter stating it would be drafted on the 18th. I called dish and the Rep Jessica informed me that it would not automatically draft because the acct is closed!!! She ASSURED me that it wouldn’t. I check my acct on the 20th only to discover dish unauthorizedly drafted my acct. I spoke w/ several reps and supervisors that stated that it was drafted in error but there was nothing they could do about it. I will be definately looking into legal actions!!!!!
This was my second, and final time using Dish Network. They are complete rip offs. You’re told one thing, and they do another. I was told I would NOT be charged without first seeing a so called copy of my contract. I “supposedly” signed this contract, per your customer service representative. However, when i asked to be emailed a copy of my signature and contract, they told me it’d take 48 hours to email it. Its been 2 weeks and still, NO EMAIL. They did, however, send me a confirmation of payment email after debiting my acct without permission. In fact, I actually spoke to two people telling them to take me off auto draft that I never signed up for. I was told that I would be taken off auto pay. They say the calls are recorded but never have the capability to pull them. I guess they can only do that when its in their favor. This was after a threatening e-mail stating that if I didn’t sign back up they would draft my acct. I think the CEO Joseph P. Clayton should know that stealing people’s money is a bad way to stay in business. I know I am only just another account number in their system and don’t matter at all to a multi million dollar cooperation, but its little peon acct numbers like mine that keep businesses like this a float. I am extremely unhappy with the way I was treated, and in essence stolen from. I will be contacting the Better Business Bureau, as well as any family or friends that currently use dish or were considering it. Also I’d like to throw in that the friend who referred me never got his PS-4 that he was promised after I was the third referral. Imagine that…. Should’ve been my red flag….
I am not a Dish customer but I was looking to purchase the service. After my experience, I will never become one either. I called your customer service line and asked to speak with a call center here in the United States but only received individuals in the Philippines. I was told I am not able to speak with someone here in the US.
If I wanted to do business with individuals in a foreign country, I would go there, but I do not wish to.
Thanks for showing your support for the US.
I have had the worst customer service of my life through dish last night and today. I have spent 3 hours trying to, believe it or not, buy an additional service for a 2nd house, but because the first person I talked to through a chat window couldn’t understand English, they put the wrong comment on my account. Which started a chain of horrible treatment from their representatives, who had a hard time comprehending the English language. There were two female representatives in the mix that were excellent in customer service but because of the lack of communication skills from someone online, they would not even tell me what he wrote on my account. They wouldn’t tell a supervisor what was on my account. Looks like I will be taking my business for 2 services to DirectTV.
Double check make sure they are not connected to dish in some way.
I pulled my credit report this evening and found that DISH had placed me in collections saying I owed an outstanding balance of $89. I contacted DISH immediately. I was asked to provide my social security number. After hesitating to provide the number I gave it to the representative. I felt that I was getting no where and asked to speak with someone higher. I was transferred to someone that said his name is Manny. After a second time of providing my social security number I was advised that I needed to contact the FTC myself and file a doXXXXent with them. Manny was of no assistance, wanted personal information such as previous cities I have lived in. When I asked him what information on file he had that shows I ever had an account with DISH he informed me he could not provide that information to me for security purposes. TOTALLY RIDICULOUS. I need to provide information to DISH on an account that I have never had, but yet they cannot provide me any information on a file they supposedly have.
When I asked to speak with a Manager or someone higher several times he refused to transfer me and advised that there was no one higher available. I asked for the phone number for corporate he again refused to provide the information and hung up on me.
So….it’s okay for me to provide my personal information but DISH cannot provide me with any information they apparently have on my account. I have never had an account with DISH and will never have one after this experience.
Set up service between 8 – 12 on Saturday. No one showed up, no one called. Had to call them. Went through (supposedly) 4 levels of support only to be told it was going to be Monday. Cancelled my plans for them, they couldn’t keep theirs for me. Fortunately for them, they are the only provider with Japan Television, otherwise I would cancel them immediately. Will be dealing with corporate on Monday. Customer Service is of no service. Don’t bother to even try to deal with them, you won’t get anywhere!!!
After my service was cancelled,UR customer service representative did not inform me if a charge forthe box to return ur dish box.Had I known this I would had refused the return box in would have took ur crappy equipment to a dish company in dropped it off myself.Dish caused me an over draft fee with my bank.Dish is the WORST service ever.In I really dont know why iam writing this if yall dont care about your customer.Its not like you are going respond.It just another complaint yall r going to ignore.
I am not a Dish customer, nor will I ever be a Dish customer unless there is a major overhaul with their service and the way they conduct business. However, I do possess knowledge of Dish services because I live in a home where Dish is the TV Provider. It has to be one of the worst services I have ever seen. First problem is the constant loss of a signal. Most of the time it’s raining, or the wind is blowing, or it’s snowing, but sometimes it just loses a signal for no apparent reason. And who really cares what the reason is when you’re on the edge of your seat, really focused on a great show and then it goes blank, signal loss. Secondly, the DVR is a joke. Why do I have to watch the same channel I want to record? That makes no sense!! If I have two shows airing at the same time, I should be able to watch one and record the other, but not with Dish. Someone told me you have to get the Hopper, and I would not pay more for that. With other companies, such as AT&T, DVR is included in the price and you can record up to 5 shows at once without having to watch any of them while you record! And I paid about $20 less for my AT&T service per month than the person I live with that has Dish!! Another oddity with Dish happens during Channel Surfing. They have the “Regular” channels listed next to the “HD” channels, so that if you’re channel surfing you have to press the button twice to get to a different channel. Or, you have to adjust so that you only “see” HD channels, but then you forget that you have additional channels that are not HD! Dish again needs to look at AT&T’s setup. They separate the HD channels from the Non HD channels. HD channels have a higher channel number. But, my biggest complaint and reason I will not ever be a Dish customer is because they constantly attempt to remove channels from their line up. I’m not sure how that can even be legal. When a customer enters into a contract and agrees to pay a certain amount of money for a certain service, they should receive the full service in which they pay for. Dish seems to have a big issue reaching agreements with other companies then wants to blame it on the other company and say that the other company is being greedy. In this case, this was said about 11Alive (WXIA-I think). We may lose this channel beginning today unless an agreement is made by 7pm tonight. I enjoy many shows on this channel including Days of Our Lives which I’ve watched for 20 years! Dish, the problem is not with the other companies, the problem is with you!! I have had TV Service with AT&T and Comcast and neither of these companies removed stations from their line up the way you do. Mr. Clayton (CEO) of Dish may need to find another line of work if he can’t better this company. All you have to do to see how worthless it is, is read the reviews!!
And from the looks of all the post here, DISH is not to concern with customers.. It seems
it’s all about the money to them.
Just found out DISH NETWORK ruined my credit for lack of payment.. Funny thing I have never have had a DISH Account. They reported my name and ssn to a collection agency as well as Equifax. I called and tried to get some help they told me that they could not give me any information because they need to protect the possible identity of the CRIMINALS. They did give me a long list of thing I need to resolve the problem and all the work I have to do to Clear My Name. It seems if they were a little more careful and had procedures to avoid fraud instead of trying to make the sale.
I second that !! They are beyond pathetic !
Very disappointed in the Lies Told to me from Dish representatives and more importantly the Management team at Dish ! From day one when the dish salesman out right lied to me i was told that Dish was Exactly as reliable and as good at recording show as DIRECT TV! LIES !! I work for the Rail Road and have to record the shows well the shows would only record for a minute then turn off sometimes almost to the end right then me and my family would just sit there and stare at each other when our show was cut short ! Dish a bunch of incompetent fools would go through the same scenario to try and fix it a total of 40 Times
( not joking ) ! I knew the process better than they did ! They said the only way to fix it was to pay more for the HOPPER !!! So i told no f-ing way ! You guys lied to me ! so with a few months to go i stopped service when they tried to up my rate for sh***y service that never worked !! I ended up paying for termination fee then one month later they announced THE HOPPER IS FREE NOW !!!!!! THAT IS A SXXXXBAG COMPANY AND WHAT MAKES IT WORST IS THAT I TRIED TO GET A MANAGER INVOLVED AND THEY CARED EVEN LESS !!!!
I want to Re phrase that !! I contacted a total of about 12 different managers !! Not One and they ALL DID NOT GIVE A XXXXX ! i WAS HUNG UP ON ABOUT SIX OR SEVEN TIMES AND WHEN I TOLD THEM I WAS GOING TO CANCEL MY SERVICE AND CALL THE ATTORNEY GENERAL TWO OF THEM SAID AND I QUOTE ” WHATEVER !” AND HUNG UP !
I was on the phone with one of your representatives. As he asked me for my personal info I told him that I didn’t want to give him that yet. He insisted on telling me that dish had the best plans and I would be wasting my time shopping around. So he asked me for my info once more and I said no and his attitude changed. I was in the process of telling him my wife gets off at 2 o’clock and I would check with her and choose who we would go with and the representative hung the phone up in my face.
I used to have Dish. I LOVED Dish. However, a competitor gave me a deal that Dish wouldn’t compete with. Didn’t like new company. My promo is expiring soon, so I called sales to get price on new service. “Troy” in sales is the nastiest, rudest sales person I have ever dealt with. He talked over me repeatedly. Didn’t allow me to get questions out. Literally treated me as if he already explained this to over forty people today and didn’t feel the need to explain it to me. Before I made any decisions or decided on a package, Troy began to ask for my personal information. I asked him if he was attempting to run a credit check. He responded that he can’t tell me what package I’m eligible for until he knows my credit worthiness. I let him know that my credit is very strong, but who would allow a credit check without even determining whether they want the product? Finally I said, “I’m done.” Troy’s response was, “Yup.” When I responded that he was rude, he began to tell me off. I hung up on him in the middle of his tirade.
Then I tried to call corporate. I wanted them to know why they lost a potential customer. I told the “operator” that I wanted to speak with someone in executive service. She transferred me to a regular account rep. I repeatedly tried to verify who I was speaking with. Eventually, just based on her low level of professionalism, and inability to tell me anything more than “if Dish can figure it out they’ll tell his supervisor to train him” and “I can transfer you to someone in sales” I again asked “Are you executive complaints?” She finally admitted that she wasn’t. I responded, “I give up” and ended the call. If Dish cannot/will not treat me well before I go into contract with them, how will the customer service be if I am locked into an agreement?
When dealing with DISH or any other company and your state is a 1 person recording state, use your cell phone to record your conversation.. If it is a 2 person state, you must tell them you, also are recording this call for “accuracy”. Then they will either continue or hang up. If they hang up and then call you, tell them this call is being recorded. You have all your evidence in one call……………………..SIMPLE!.
I am writing to let everyone who reads this know that DISH is the WORST company I have ever dealt with. When I called Dish,I asked the rep if there would be any problem with getting good service because I had heard from some of my neighbors that we were in a hard to service area. Oh, no the rep said, we have a lot of customers in your neighborhood. From day 1 we had nothing but trouble! It took 3 months of coming out once or twice a week to give us back service. They changed every piece of equipment we had an also had us go out and purchase higher grade equipment. Did Dish give me a discount for not providing full service OH NO NOT DISH, they just kept withdrawing funds out of my checking account That Dish is really good at!! When I called to cancel service because I was moving they said they would send me boxes, which they did- twice. I followed the return policy as they stated. Dish said that if the ID# on the receiver was one that was NOT to be returned-then don’t return it–I returned everything else except the receiver because the letter said DO NOT SEND BACK–now Dish is charging me $264 for not returning the equipment they told me not to return. DISH is nothing but corrupt thieves and their customer rep’s maybe graduated from KINDERGARTEN – way to go DISH! I couldn’t believe how many people think as highly of you as I do–I will never have anything good to say about your company and services.
I am tired of being harassed by dish offices and are about to take legal restraining actions. You installed a service, it did not work after 14 hours of tech support over phone. The service did not work from day one. My roof leaked where you installed and caused house damage (expensive). I cancelled and never received any service from day one that worked within 48 hours of installation. I have talked to your “office of the president” multiple times who told me that all fees would be waived. Now, you keep calling me at least once per day at all hours and are not following directions from your office of president. If this continues, I will seek legal involvement, better business bureau, State Attorney General, social media and restraining legal action as you are now violating consumer harassment protection laws. You may contact me if needed via Email and provide a phone number for who I should contact one last time. I have been very patient, but you must stop harassing me now.
These people don’t even have a customer guarantee I have only been with these people for four days and I wanted to disconnect and they are trying to charge me $667.87 for four days they guaranteed that the Internet connected it never did connect. They also forced my partner to take television when we did not want TV we told the operator no television but yet we were told we could not get Internet without TV I know that to be a lie so don’t get dish network they suck
We are a military family who received orders to move to the other side of the country. I cancelled Dish in 6/15 with a copy of my orders. Was told they would mail a box to return equipment. Did not receive the box. Called and was told just take it to the UPS store they know what to do. That didn’t work either. Called again and finally got my box and mailed equipment back. At this point they still have not cancelled my account. Today I called (4th call over 3 months) and was told I owe a pro-rated bill from 8/15, no mention of an early termination fee because I had resolved this earlier. I said “no I cancelled and gave you a copy of my husband’s orders in 7/15”. They said I rented a movie yesterday (what?). On hold again and she comes back and says “ok we will not charge you the prorated bill from 8/15 but we are charging the early cancellation.” I said “no you have my husband’s orders and have already told me that was taken care of.” On hold again and she comes back and says “we need your marriage license because you are the account holder not your husband.” I refused to accept this and kept asking for the supervisor. After going over this with 3 different acct specialist we finally get to one who eventually hangs up on us. My question is…If my husband is not an account holder and when I call the 800 number and it recognizes m
MY phone number then why are they calling my husbands phone daily? They haven’t called ME once. Also I had to cancel a credit card in order for them to not auto-draft anymore. I just want this horrible shady company to cancel our account as promised 3 months ago. Ridiculous.
I just called the corporate office and tried to talk to someone, I was just put on hold and for
gotten about. I won’t recommend anyone to go to dish net work. They use to be a great company now it sad how bad they are.
Just call dish network, don’t try calling corporate offices because they just put you on hold hoping you go away. This use to be a good company i dont know what happen to it. Their founders wont treat customers like that they would try to resolve the problem.
I haven been trying to get my dish network service turn on for 4 days and I kept getting the ran around and their customer and their service repo are very disrespectful . They say they won’t to help you but won’t.
I have never in my life seen a company with such illiterate people working there. They transfer you up to 6 times! I’ve spent 2 hrs trying to get what was promised me and only achieved this by calling corporate! Holy XXXXX I need a drink!
Do you still have corporates number I need to speak to them immediately
so finding out , that service reps will tell you any thing you want to here, even with billing , but when it comes to the bill the deal not on it , i argue with the reps , every month. i have had it , i even try lowering package , its only 3.00 less not a deal. i cancelled my cable they said they send me a return box and free label it take 30 days . so now they trying to bill me for august and no return box, account still active,wth, i want a company does what they pronmise to there customers
are you still having this problem? this happened to me as well, they promised me a refund as of 9/3 and i still haven’t gotten it. if you had your issue resolved, or if you are still having issues, please email me at s-mart****@hotmail.com , i’d like to see what techniques you used to try to resolve it.
I will be writing Dish Network corporate as well because I want to make sure you all see my complaint before I get in contact with my lawyers. I am being charged $10 for a cardboard box to return my equipment in and that’s for each box a total of $30. When there is a pre-paid shipping label already on the box so exactly what am I paying for? Its highway robbery. Also my service got disconnected today by a customer service rep name Tim ID#h57 when I only called in for him to make a note on my account stating that my services were out again meaning I had a complete signal loss and he even repeated what I said only to find out when I hung up my services said they had been disconnected. I cannot take it anymore I am completely done with Dish my services goes out at least twice a week and now this happens!
After 7-10 years with Dish, trying to save money, we bundled with Directv, I stayed in touch with Dish since July 2014 about the 2 yr contract with Directv and after the contract was up we would return to Dish. From day 1 of cancellation, misled, lied to on suspension of account. I was charged a suspension charge and then 9 months later I started being charged 96 a month for services I could not even use. Every time I called in and requested a return box I was talked out of it by the C.S. representatives. I have had enough when I saw that bill for services not used. Never in this lifetime will we return to Dish being a lifetime customer. You are now telling me we owe you 245 dollars for services when the box was in a closet. Tell the truth from day one and we would not be having this issue today and you would have had a return customer.
I have been with you people since the early 90’s when it was first available in our area. Back then it was fairly reasonable., but like all things time changes. So now I think its time for me to make some changes to. I have your best package the top 250, but since this Fox problem has just come up and my current monthly bill is $154.00 I have had it, i’am on a fixed income and things have got to change. And then you send me a statement to take your high speed internet service which I was thinking of by getting rid of my current carrier. But his latest problem with Fox is to much if it isn’t, Fox, its CBS,NBC, or some outher channel carrier. It’s chopping time. All I want is basic package cable channels, HBO package only, and my Hi Def You keep all the rest. Now that I’am retired i’am sorry I just can”t keep up with it. I’am going to be calling Dish in the next few days to work the best program for me. Again i’am sorry I have enjoyed your programing.But it isn’t getting any easier for the senior’s our middle class to keep up with this crazy unstable prices of everything going up every couple days.
Dish network is a scam. The representatives will tell you one thing and when it comes around the time they say oh no they never said that and make you out to be the bad person.when I first signed up for dish I only want to Internet.The representative told me I had to have dish TV in order to get Internet. well come to find out they transferred me to charter for Internet, so I called dish back to dish within the three day period to cancel my service. I was told I could put a plan on hold and if I still could not afford my service at the end of my Hold that I could cancel my service without any disactivation fees. Well my Hold came off I called to cancel spent over an hour on the phone fighting with managers. Finally they agreed and said that they were going to dis activate my services with no fees. But one month later I got a bill for $514.they are charging me that this activation fee. so I called back the people for that this activation said that I had service for one week so they have to charge me the $514. I’ve never once used my TV. My TV has been did activated for the last year that I’ve had it. Why should I be responsible for that disactivation fee for service that I’ve never usedand for service that I was told that it disactivation fee will be waived if we still were not able to afford it. This dish network is just trying to get money. I have 11-month-old son and another baby on the way. We are not some rich spoiled person. I work 40 hours a week and try to provide for my for my family paycheck to paycheck. We do the best weekend to stay out of it out of that and dish network is trying to get $514 from a hard-working family just trying to live day by day. what bunch of crooks. Don’t trust anything that a representative tells you. I was with AT&T for eight years. Never once had a problem with them they are honest people please go with AT&T not dish.
I have been with DN for over 10 years now. They have over charged me and tried to take money out of my account before billing date. I had to put a lock on my bank account to stop them. I finally canceled my account a few months ago and asked for a box to return my equipment. Still waiting for box. I moved across state and had to haul and store this equipment. They want me to pay to rent it but will not pay me to store it. I want to start a CLASS ACTION LAWSUIT. Who wants to join.
you can count me in. this company has taken advantage of . my 73 year old mother.. my mother has a 3rd grade education and does not know how to read or write but they got her to sign up a contract for service and has a bill of over 250.00 monthly for a house phone and cable chanels now yes,yes include me in.
Sounds great someone needs to bring dish network down. Their a bunch of rude people that only lie. Since my fist day with them I haven’t been able to even view any channels. Because they sent receivers that are obsolete. And made me purchase them. They are the worst company I’ve ever felt with. Charged me $284 for a service that I can not use. They need to be shut down. Its not about the money. Its about being treated fairly.
I WILL GLADLY JOIN IT!!!!!!!
I would like to join too, this is ridiculous
Count me, I cancelled my services back in May 2014 the rep tried to get me to give my account to someone else so that I wouldn’t chance. I said no I wanted it cancelled & send me the boxes to return the boxes. I found out months later that they deducted my bank account for services in June & July. I called again in November & complained, the rep stated it was never cancelled, he would cancel, refund me & send me the boxes. Nothing was ever done. I called again in April 2015 & the rep then informed my account was placed on hold. He finally cancelled my account & mailed the boxes. Finally refunded me but only $110. In total I’m due a refund of $677.79. And I’m still on hold with the corporate office.
I have been a loyal customer for THREE Years and I have been in need of help. I have had some setbacks both with deaths in my family, and overcharge with my bill. I have tried over a dozen times to get help from Corporate office and left message with a Mister Duffy. Every time I tried to call him is has been busy. I would like him call me and help me with my account, billing and Credits. I feel that I am getting ripe off and if I don’t get help within the next few days and have me service turned on I will contact the FCC, BBB and my State federal offices and report this problems. I will even look in a filling a class action law suite too and contact the New York Times and Washington Post to look into this too. I saw in the USA today about a $49.95 for 175 channels dish service too. I want this and also I notice about Direct TV they upgrade you FREE of Charge new equipment. Dish do not have that service.
Thomas Calandra
After 20 years, they decided change my payment date by 5 days. I contacted them the telling them that I did not want it changed since I work with my money and budget. They said they changed it and guess what… they took out the money on the new date.
After 15-17 years, so long I can’t really remember, I have cancelled DISH.
I have decided that the new leadership has completely forgotten the standards laid down by Ergen and the other original execs. Now that Direct TV was purchased by ATT, the current executives at DISH see no competition whatsoever.
I have been unable to get a signal in my area that can support HD but stuck with them anyway! I also buy their top priced package with all movie channels. They DON’T GIVE A DAMN. In fact, all of their incentivization is for new customers–all of their effort is aimed at “cable converts”. At least now I can watch a game or a movie when it rains.
Well the theme seems to continue. I have been in the UK for 3 months on business, called and scheduled and had my service put on pause, no problem today i called to have it turned back on Saturday when I come home at midnight. was told NO, can’t schedule turn back on , only turn off, if i wanted it on, have to call the same day or turn it on today.. so they want me to turn it on today so they can charge me for these 4 days I am not home. NOPE its off, and what I will do , after years of being loyal customer is find another carrier, there are to many out there to be treated like this…… KMA Dish
We have had Dish for 6 years plus. We did some upgrades on our house and were told they would bill us over 3 month, then we got a bill for $500.00. When I called to ask why we got the bill, they said we could not pay over 3 months. When I told her that was wrong, we were told that was too bad, when I said I would cancel she said do what you have to do. Then they disconnected our service, I feel I am forced to pay, because I have paid for my boxes. Terrible service.
Dish needs to listen to their customers and HONOR their contracts with their customers and negotiate a contract with SINLAIR BROADCASTING immediately! Dish has sold us programming that included Sinclair…. Now they have to pay more to those channels… that is their problem… they already promised those channels to customers. Looks like we just need to call DIRECT!!!
I am so frustrated with dish there policy are ridiculous. I was told to change my policy from ore pay to post I would have to cancel my service. And wait two months . thats the most ridiculous thing every. When I asked to talk to a Surpervisor I was told NO. I am going go back to cable and I hope they re exam there policy. Never felt been so unappreciated in my life .
I have had issue after issue from day 1 with DN, customer service is lacking to say the least, after sending the equipment back to them they take it upon themselves to access my bank account and withdraw almost $400 for “early termination fees”, now because of this I’m having to play catch up because this has caused 2, count them, 2 checks to bounce this morning, this is from a company that is supposed to be “family oriented”, after calling the so called customer service line I was told that I signed a contract with them, when in fact I did not, I wasn’t even home the day the system was installed, and the person that was there didn’t sign anything in my stead, DN HAS NO RIGHT to dip their fingers into people’s bank accounts when they get the urge!
Your Company owes me $192.00 dollars. I paid nmy bill on line and since it was never confirmed I thought it was not paid, so paid it a second time still not confirmed so paid it again. Finally a confirmation.
Then got four emails thanking me for all those payments. I called Dish immediately and was told I had to call back the following Monday, after four phones calls was finally told I would have to wait seven days for my money to go back in my checking account, after 10 days I called and was told oh no you have to wait i9 days. I asked if I called after 19 days would I be tolr period of time, or if they would ever return my money?
This is a totatly dihonest Company and it is shameful. I work , and we would never be this dihonest with our Clients.
did you ever get your money back? i’m still waiting for my refund that they promised as well.
It is time for a class action lawsuit for breech of contract, failure to provide services as stated in the contract, failure to provide competent customer service etc. etc..
Anyone out there who may know a good attorney…let me know…
I so agree. They lock you into a contract and then don’t fulfill it.
One of dish networks drivers just killed my 8 week old full blood red nose pitbull puppy who was in my driveway. I don’t have any dish services. I live at the end of a dead end drive and I have no trespassing signs at the beginning of my yard (way before you can reach my driveway). I had just let my puppy out to do his business a few minutes earlier. I saw a van pull up in my drive so I looked out my window and I could only watch as the driver pulled in my drive hit my puppy then sped away. I immediately called dish, and after being switched around a few times someone in complaints took my info and told me that I would be contacted later. I have made a police report and am now trying to contact dish networks legal department to no avail.
Dishnetwork had no business anywhere near my property.
Since we have had dish network, they have had to replace our receiver 3 times not counting this time and we have had the service less than a year. We have had to take time to make sure someone was home to accommodate dish, and the inconvenience of not having a TV for at least 3 days. So who is paying who? We feel you have not followed your contract, by giving us service, just inconvenience. This time we told them we needed 2 months of service paid back to us for the inconvenience, but all we got was “Kelly” talking over me and saying $10 off for 6 months was all she could do. Who says we want direct tv for 6 more months, so far their service is terrible, not reliable and to get any help you need to wait for 3 or more days. so how about you paying us every time we r without service and/or have to take a day off of work because your equipment is faulty. I am very disappointed in your service all the way around!
I used to really Love D/N. Now they are becoming a greedy company. They claim DirectTv does the bait and switch. But I have noticed last year their prices have started to increase more and more. I’m very unhappy that they are NOW charging a $9.00 payment arrangement fee and only give you 9 more extra days. If your going to charge me a fee to have an arrangement then allow your customers to have a date that can make the payment on. If not then clearly the services will be disconnected. This is cable not a house payment, utility bill, etc! Now that AT&T and DirectTv has merged they need to dial back and keep their current customers happy or maybe take the time out and READ these complaints. If not a lot of their employeeswill be looking for jobs, including the CEO! I just found out today since they use reps in another country. You can ask to be transferred to a rep in The U.S. they will put a flag on your account so you only deal with US REPS!!!!!! I know sometime the grass is not always greener on the otherside. But I’m going leave D/N and see what DirectTv has to offer…Dish needs to understand their are more options out here NOW! Netflix and Hulu is now the way to go! Its a HELL of a lot cheaper! D/N is back in the 20th century! We now have many more OPTIONS! Wake up Mr. Ceo your that GREAT company anymore. With out Us there is No D/N!!!
Please cancel my account effective 08-10-2015 as after patiently waiting for the system to bill me correctly for almost 5 months (copy attached) and every time I was told that the billing date is different from the change date of the programs and that the credit is being given in the following month.
When I had called your office sometime in September 2014 to either change or cancel my account as I had received a promotional package for 12 months for approx. $55.00 and was told that my bill will not exceed more than $62.00. But I never saw that amount on my bill. Now the new bill is considerably higher than the $88.50 that you are billing me.
Frankly I am tired of dealing with this issue on an ongoing basis and request you to cancel my subscription without any penalties as you the company have not kept your end of the bargain.
Please advise as to where may we return your equipment.
Dish did not make me aware of a 2 year contract when I made the deal on the phone when the technician came to install it I signed the contract electronically with no fine print. It wasn’t til after I signed it he told me about the 2 year contract and dish doesn’t want to cancel my subscription after not making me aware and it’s only been 1 day since they installed it
DISH installed their “services” (Drilling Holes into house WITHOUT Property Owner Consent or knowledge, cemented their satellite DISH into our back yard and laid the cable over the grass, without regards to lawn mowing, etc….). Now that the tenants are gone, I want DISH to remove their cement and satellite DiSH. They want to charge me $90. Who are these idiots ?
I justvgotn rid ofn time warner. but now have some other ignorant a__ to deal with from dish network. dish contacted me to offer me a special deal for a basic package and internet service. the man i talked to said that with both services including the taxes it would be $33 and change. about an hour later some one else called me and told me that it would be $47 and change. I called corporate headquarters and talked to a lady there, and she finely got it straightened out, but still no internet. I sit on the board of directors of a non-profit corporation here in Dayton Ohio, and if any of our people did the things dish people do, they would be out on their A__ so fast it would make their head spin. People lets see if maybe you just might get something right for a change.
Good luck on trying to get a issue settled. I called and complained about the installation on one of my apartments. Mind you the apartments are PREWIRED for internet, cable. This install was done with drilling through my carpet in two rooms and putting a hole in the wall in the other bedroom and kitchen. How stupid is this and then trying for someone to get back us about what they are going to do. I have lost rent plus I have to replace the carpet. No one returning my calls, I have to initiate them. If not handled, I will not let my tenants install dish at any of the 26 apartments I have. Don’t use them!!!!
Just switched to DirecTV to save some money. DISH has gotten too expensive. In going over my final bill, I noticed I was being charged for the Protection Plan that I had cancelled back in 2012!! I had it free for 6 months and when the promotion was up, I had to go to the website and cancel it, which I did (I have my dated, printed sheet). I also have a copy of each of the next 5 months bills (thru July 2012) which don’t mention anything about a charge for the protection plan! I assumed it was cancelled at that point! However, my final bill was showing a credit for $8.51 protection plan!?! I went to my DISH account online to look at my bills and each one is showing a charge for Protection Plan! I can only view bills back to 7/12/13 and that adds up to $188.00 that I was charged w/o my consent. I can’t look at any bills further back as they are not available to me online to find out when DISH started charging me again. I called Customer Service and spoke to one person who said they have “no record” of my cancellation. Funny…..the charges were not there from Feb-July 2012!! I asked for a Supervisor who gave me the same spiel but ultimately ended up giving me a TWO MONTH credit of $16. WOW! He said that was the best he could do and I should have been keeping an eye on my bills. I didn’t think I needed to watch them after 5 months of NO charges for the protection plan. Thought it was a done deal!
Anyway, I’m sending a letter to the Corporate offices as this is starting to sound like what AT&T just got busted for doing. I don’t want to burn any bridges here but right is right and wrong is wrong. And this is wrong! I just had to pay an early termination fee of $100 to leave DISH because we added a Joey in one of our bedrooms in early 2014 and this put us into another 24 month contract (I was not aware of this but whatever…). This is as bad as the phone companies. Makes you wonder about making any changes to your service at all. We will definitely think twice about this next time.
no one answers the CORPORATE OFFICE??? Really?
I seriously have no words for this company ! I’ve had dish for almost a year & every single month my bill is messed up , they continue to charge my card more then what my bill is ! Every month I have to deal with someone who cannot speak English. When I’ve asked to speak to a supervisor I was what they thought was out on mute while they were practicing a different voice to return to the phone as a supervisor! I call the corporate office just to be directed to dish ! I want to speak to an American who is in charge ! I will never recommend dish to anyone ! I will warn them !
I have been dealing with Dish Network since 2013 and still cannot get resolution to my problem. I need help to get a Congressional Hearing started. I have contacted the FCC, My congressman and the Louisiana Attorney Generals office to complain and start the process.
Dish continues to do the same thing that they were fined 6 Million Dollars for in 2009
Contact your states Attorneys Generals office and file a complaint. Also contact the FCC and file a complaint.
If you have had a bad experience with Dish, please contact me. I can be found on Face Book. Craig Watson, Minden La.
I am having the same problems with bills that seen not as they advertise and to get help with there corporate offices since a joke. Do you advise that I contact my state Attoney’s generals office, BBB and the FCC for unfair practices and bait and switch? Thank you Tom
I have no idea how in God’s name you people stay in busines . This has got to be the worst experience with customer service in my 40 years of life.! I called Dish Network at 530 pm my time and it is now 858 pm I have been hung up on, lied to, mislead, and now they have taken money out my account and have not rendered the services that were promised! I will be sending a formal email and I will be making a phone call actually I just made a phone call to the corporate office and if I’m not contacted in a timely manner I will be contacting the Better Business Bureau and yall my sit in your cute cushy office and laugh and not care but this crap ” CALLED CUSTOMER SERVICE ” that you offer sucks worse than anything I have ever experienced in my 40 years of life! I have been a customer for a long time, I have never been treated this bad by anybody! You guys say you’re here for the customer you guys say you want to help with this bullcrap that’s unacceptable! To be told by one agent yes will give you the arrangement then when I call in for the arrangemen to be told you can’t make the arrangement then to be told will do an arrangement this way and then be told by another that I can’t get it just to get hung up on by each agent that I spoke to! I set on the phone for three freaking long hours you took my money none of the channels I requested we’re given to me none of them things that y’all told me I was getting I got I got jipped in my package but you still took my money and I still don’t have one channel on this satellite that I have ever watched never watched them in my life. None of the channels I have asked for on here but hey if I cancel you charge my account well I guess yeah you don’t really care about your customers as much as you say you do because if you did regardless of what my bill was or was not you guys would have honored every single thing I was told I was willing to pay but I will not continue to pay a company that doesn’t give a crap about their customers! As if you would have a job if you didn’t have customers who do y’all think y’all are to treat somebody like that. If they don’t know the policy they shouldn’t be taking my phone calls! Thank you so much for taking my money leave me without a way to work because that’s my gas money you took! If I’m not contact in a timely manner I will be contacting whoever I have to to report this miscarriage of customer service and justice!
What Customer Service Dept., ? Dish Network! customer service.., No there’s none.
i closed my account in may and requested a box to return goods. no box. called again-foreign persons who do not understand. sent a box too small. called again requesting english speaking person- same.my modem broke i called last year and wound up throwing it out and buying my own instead of renting.i asked for another box for receiver. le.tter came saying my equipment obsolete and get rid of it. letter came that my account will be charged if equipment not sent back. requested box and explained-no box came and my account charged 198 sending this to the fcc, bbb and communications with customers.
unfortunately I was forced to cancel my Dish contract. The reason being inconsistency of billing and poor customer service. I guess I should not be surprised that the cancellation process was also handled poorly. I am being charged $10.00 early cancellation fee for a piece of equipment that was exchanged due to a equipment malfunction. Then i was told that I will be charged $10.00 per box for each piece of equipment returned to Dish. Since I cancelled in the middle of a billing cycle, i should have a credit balance. Coincidentally after the return of equipment and the bogus equipment based cancellation fee, I was told I have a zero balance. When I asked if I could have that in writing, I was told I would have to wait a month and call back and request a statement. In my opinion, this type of activity exemplifies very poor customer service. Too bad!!
I am curious what type of training is provided for Dish Customer Service. Are they required to unscramble a problem and find a solution? Are they required to understand their product/platform first before jumping online and working the Chat feature or answering any customer concerns via email? Here is a bit of stupidity from your customer service department:
How is it possible for the movie to be FREEWAY but still require that I SUBSCRIBE. Dish programmers are complete idiots
*FREE
I AM SO TIRED OF DEALING WITH YOU GUYS
2 hours ago
Good morning, Millicent. It is free but requires a subscribe to the channel that is offering the On Demand event. -Zach S
That is idiotic – clearly – and makes no sense. Particularly when I am ALREADY PAYING FOR THE CHANNEL. What a stupid response!
What channel is this movie coming from? -Zach S
Actually, I was able to find this on our receiver and a subscription to HBO is required to watch this programming. Do you currently subscribe to HBO? -Zach S
The point is – Zach – if I am browsing for titles under channels I subscribe to it will say FREE then WATCH. Why would it say FREE otherwise??? This is a programming error as I originally stated. If I am viewing titles that I subscribe to and this is only on HBO – which it is not because I have seen it on Cinemax – then again … programmer error. To answer your question I don’t subscribe to HBO. But you should already know that. Please forward to your manager because you won’t find a solution
It is free but does require a subscription to HBO. It may have been on Cinemax before but it has moved to HBO. HBO and Cinemax are owned by HBO. I am a Team Lead and the Supervisor on duty for Social Media. -Zach S
And your name is ?
Let me ask you something – do you work directly for Dish or are you outsourced? Because you provided a really stupid answer as well. If IIA searching under subscribed titles why am I being prompted to subscribe? I didn’t ask for a lead – I asked for a manager. Here is what needs to happen: you need to provide a valid response or this gross display of stupidity will go viral.
Zach S. and my operator ID is N6A. -Zach S
Not you – the lead. Sorry … forgot I had to spell it out to you guys
I am the Team Lead, Millicent. -Zach S
I work for DISH. I am sorry you feel my answer was stupid, however, it is the correct answer. There is no programming error. It is free to those who subscribe to the correct package. All free titles will show up and availability will depend on if you subscribe to the package. -Zach S
Then why would they come up as FREE if I am NOT subscribed to the channel? This is like arguing with a 6 year old. AGAIN – I would like to speak with your supervisor
I also want the mailing address to Dish Corporate
If you bothered to read what you wrote you would understand my frustrations. If you bothered to ask the right questions you might understand why I am so irritated
…. and guess what? “Zach S” didn’t bother to respond. Why? Because he has no idea what to say.
DISH was attractive only for the savings benefit – but God help you if you have to contact them to resolve ANY problem. They are about as bright as a blown out lightbulb and have the customer service skills akin to a sweatshop in Asia.
YES! I too made that same mistake of leaving DIRECT TV for DISH! “Take the DISH CHALLENGE & if we don’t save U more than $250.00 we give U back money” THAT PR ADVERTISEMENT IS A BIG FAT LIE. They also sent me a promise to a FREE HOPPER upgrade & that didn’t happen either, telling me I didn’t qualify. I asked for the ability to have international channels & they installed the wrong satellite dish & gave me the most basic model receiver until I said something to the installing technician. Then I had to pay more…
I was promised 3 months of HBO, SHOWTIME etc. & because my TV service got interrupted coz I did not receive a bill, they said they rescinded that offer and instead of saving more my last DISH bill was $167 – $47 more than DIRECT TV!! And when I tried to contact CEO Charlie ERGEN to complain, I could NEVER get through & none on his so-called Executive Office staff fixed the problem …Last straw? They disconnected my service AGAIN without warning & this time it was on July 1st when I paid my bill on the 6/18 hoe is this a month????? This MAKES NO GOOD BUSINESS SENSE, DISH TV wud rather lose business than keep it!!!
I am really PISSED OFF! I pray I can get my DIRECT TV BACK!
Caution to new DISH TV SUBSCRIBERS!!! DO NOT BE FOOLED LIKE I DID!! DO NOT SIGN UP WITH DISH…THEY DO NOT SAVE U MONEY!!!
After 18 years of unbroken service, I am ready to bag this outfit. Customer service is rude. We only use about 20% of the garbage (like Al Jazera TV that Gore sold out to), and faced with $129 a month bill that doesn’t have any pay channels. Enough is enough.
I made the big mistake of leaving Direct Tv for Dish network, due to the fact Direct Tv doesn’t offer any specials to long time customers. I thought I would sign with Dish get similar service at the reduced price. I was so wrong I started my service on 6/5/16. Immediately i started to notice channels disappearing, constant lost of sinal (even on nice days) and when it rained the sinal would continue to be lost up to 2 hours after the rain lets up. This past Monday we had showers for most of the day I lost my sinal and it has not been up since. I called Dish the told me they would have someone out on Friday (yesterday) after taking off work and spending my morning home waiting on a technician. I received an email stating “the tech had came and left due to no answer at residents”. I called Customer Service who basically told me I was lying about being home, and gave me a dead wrong description off my residents. At that point I requested to cancel the service and they informed me that after 21 days of horrible service they would be charging me early termination fee of $460.00. DO NOT…. I REPEAT DO NOT SIGN UP FOR DISH NETWORK THE SERVICE SUCKS LITERALLY INCLUDING CUSTOMER SUPPORT.
I have been with dish for over 20 years. i had you in N.C. and in AZ. i now live in TN and this is the worse service i have had. your internet service is so bad here and i never had to pay for usage. i had your internet in AZ for 13 years and never heard of the crap they pull here. when i did call the office here to complain about it and tell them i had to keep unplugging the router they informed me not their problem. gave me a number for the company its from. called them and was informed i would have to pay 40.00 dollars for them to fix it. the people at dish and the other company were rude and i can tell you this when my contract with you is done i will go with someone else. i don’t know if this is a TN thing or if dish has just gotten to where they don’t care about their loyal customers.
Margaret Ellis
I attempted to open a third account under one person. I was told that dish headquarters will not let the same person open more than two accounts but I could go through a dish retailer. When the representative tried to transfer me I was put back to the general number with all of the options that did not apply to what I wanted. I finally got another representative who told me I can not have more that two accounts. When I spoke with his supervisor he told me the same thing. I ask him about going through a retailer and then he said I could do that(making the supervisor seem incompetent).
I would hope a large company as dish tv could handle more than three accounts for one person.
If a dish representative reads this I hope he/she reads all of the comments- ALL of which I read where negative. How can I recommend a business with such negative comments. I hope dish improves its customer service.
Dish network customer service is not good. They do not try to help the customer. I was supposed to be install on June 21, 2015 and confirm with email friday, Saturday, even that morning of installation. Noon time came call 1-844-686-2367 said was still on for install but let me transfer you to customer service. Customer service said no appointment for install until june22,2015. Let them know that is wrong because no one is home. Ask for my money back , they will not return my money. It will take them 7 days to get my money back in my bank account. Call them to let them know that my daughter is willing stay at my house and wait for them. Now they want me to pay more money to get a new account. Awful experience with dish network.
First of all this comment will never post due to the fact that I feel as if dish network is not a customer service related company. Customer is always right mentality does not apply with this company. For a week now I have been haveing issues with this company for a week now. No tv service for over 7 days. Well I had partial service but every 10 minutes it would shut off and upload for approximately 15 minutes. They send me a new box and expect me to install it. I had charter tv service before and needed a new box and a technition brought me a new box and installed it the next day. I never argued about it even though I thought it was strange I just said ok and went with it. I received the box while installing there equipment cut my hand on there equipment and got it installed. Well the remote wouldn’t pair up. So I called dish and they tried to walk me through it. It didn’t work. They said well we will have to send a tech out tomorrow. I said I have to work they said we can send one out Sunday I said its Father’s Day. Well I set the appointment for Saturday. I call my employees and let them know we weren’t gonna work Saturday of course not telling them it was because I had to wait for the dish guy. Saturday morning comes around and I’m just playing with the remote and I take a look at the old box and I see an antenna I look at it closer and up above it says remote antenna. Well I un screw it and try to pair the remote and it works. Which there was never a remote antenna in the box of the new receiver or on it and the tech I spoke to never mentioned a thing about any antenna. I’m happy I have tv now. I called dish and cancelled the appointment because I resolved the problem myself and didn’t want to waist there time. The next day I’m watching a movie and it just cuts out. I call dish, by the way this is the 5th time I have spoken to them in about 3 to 4 days. I spoke to a tech and after about 30 mins and it worked So I go back to find my movie and sart watching it again and about 10 mins later same thing happened it went out. Mind you the weather outside is beautiful not a cloud in the sky. I called dish again for the 6th time and I’m not happy at this point talk to one person sent to second person third person they all had the same scripted answer I understand, I apologise. I told them I would like you to send a tech today because I’ve been out of tv for a week and I’m tired of it so are my 3 girls that are 3,5,7 years old that love to watch cartoons and can’t for a week and I have to hear about it 50 times a day why can’t we watch cartoons crying at this point because they can’t. I don’t have a DVDs player because I don’t need one I pay $160 plus dollars a month for every channel dish has to offer. To get back to my story I ask them to send a tech out today which is Sunday because I have everyone coming over and have Father’s Day. My dad wants to watch ball games and sports today but no tv. The response to my question to dish guy on the phone was its fathers days so we can’t get a tech there today. I told the guy well Friday you told me you would get a guy out here Sunday but I told the no because it was Father’s Day and that’s why I missed work on Saturday to have the guy come out. So he said Monday I can have a tech come out and I say no way I can’t miss another days work because of this can you please work with me and find someone today? They say no. They offered me money I told them “I don’t want your money I want your service. No can do. Monday we can have someone out. I say no Ill just cancel this service they say ok and there will be a $200 dollar cancelation fee I hit the fan. I told him where he could put the fee and that we were done and to have someone get these boxes and dish off my roof and I said that I would take the dish off because I don’t trust them to fix my roof being I own a construction conpany. Then he tells me that will be a 60 filler fee and before all of this they offers me a $60 credit if I stayed. I told him he wasn’t getting a dime fro me and that’s it!!!!!
This company blew my mind. I have never dealt with a more selfish company in my life happy customers are the backbone of any company and everybody can’t be happy at all times but then you kick it into high gear and do whatever it takes to make them happy. I’m not happy. As soon as I putthe last period on this comment I will be calling charter and see when I can have them give me cable. I left my previous provider to save $10 a month. The 10 is well worth the customer service I received from them. So long dish I will be sure to tell every one I see and every home that I build and sell which is about 100 a year that a lot of people moving into this area from somewhere else that ask my realtor what is the best tv provider in the area the words dish network will absolutely never come out of my mouth and I will tell them my story!!!
Never in my life have I ever recieved this kind of serviced with any organization. We are new coustomer to Dish and they did not live up to what they promise, not in cost not in service and definatly not is instalation. My internet still does not work, the installers did not even communitcat they were going to come and install, whe call customer serviced as was told to reschedule the install and intead of getting any kind of help we were pushed out 2 weeks further. This made it impossible for my son to do in online classes. Even now the services is so bad my son has to go to Mcdonalds to get internet services and do his homework out of the confort of his own home. The installer states it was our problem, He is only here to install the servise nothing more, he was rude to everyone in my home acted like we were inconvinencing him by comeing and do the install and instead of using the password my son chose for the internet connect he use a code that woudl be impossible for anyone to remember. He informed my son that no other password could be used. Spoke to a Supervisor who only applogized and instead of getting any kind of accomidations we are charged 85.00 more than what we orginally was quoted. I will be calling to cancel all my serviced by next week due to Dish did not come even close to what was promised or offered. Dish just has a bunch of nonscence be throwing out at us the conXXXXers with a lot of empty promises. Dish promises a professional install and low rates with great services, well I am here to say they are anyting but that.
I won’t stop until I speak with the CEO. I paid my bill and was billed $86 and a week later $78. I was told it was a mistake and the $78 was to be refunded. Today my services where shut off and non of my security information is correct. The first supervisor I spoke with told me I owed $90 and then transfered me to a line that rang for over 20 minutes before she hung up on me. The second supervisor told me I owed $146 and said he knows it wasn’t my fault but policy stated I had to pay the money anyways. They couldn’t wave it. I finally called back and got what I believed to be an American. She then told me my security code was incorrect and my mother’s name was listed. She then tells me that there is nothing she can do unless I pay $157! How’s is it going up?! I plan to contact better business Bureau and a lawyer for when you came at me with crazy charges. I record my conversation and all 5 persons I spoke with told me they were recording me as well. CEO of Dish; I’ll be on stand buy for a call from you.
I have called your corporate office and left a general message as I will call back in the morning. Very displeased; as a business graduate I find it unbelievable that you allow customers to be treated this way and still have business. I was laughed at and disrespected by your so called supervisors. I hope the fine print or disclosure covers treating your customers like crap. Requesting CEO to reply and contact me directly.
COLDD supports the Colorado State Supreme Court ruling that employers have the right to a drug-free workplace. Yes, marijuana still counts as a drug under Federal law and in most states and municipalities.
When is Dish Network going to fire all the other potheads on your staff? Dish Network service has declined in recent years mainly due to employing so many recreational stoners, most of whom have so far evaded drug screenings or other detection. Given this week’s court ruling, marijuana perverts should no longer be allowed to work for Dish Network or anywhere else. There are plenty of clean non-users ready and willing to fill those jobs.
I was a DISH subscriber for over 10 years…almost since its inception. Unlike others commenting here, I never had a problem or an issue with the company. I always found DISH to be MUCH better than any cable company I ever used. The only reason I stopped using DISH was because I had to move in with a relative when medical issues left me unable to work. And that brings me to a DISH corporate decision upheld today by the Colorado Supreme Court.
DISH fired an employee because he tested positive for marijuana…marijuana he was using only when he was NOT working. The employee was using it for medical reasons…he is a quadriplegic. The court held that DISH had the right to fire him because marijuana is still illegal under federal law despite its legality in Colorado.
So, the feds need to get in line with the marijuana issue, but I’m terribly disappointed that DISH couldn’t have been more understanding about the fact that marijuana is the only thing that can help some people with their medical conditions.
Instead, DISH(and other companies) should be concerned with prescription or even over-the-counter drugs(like benadryl) that can cause impaired abilities for many job functions…drugs that can be used ON the job.
You need shut dish b
Down you have run a/ good Harley network to the junk network
I am at the end of my rope with dealing with customer service they won’ t let you talk to a supervisor when ask. Lie to you get different story from each person you talk to. My account is a total mess been trying to get it right have had nothing but bad service, have 2 properties if work on one they shut off the other one. They have no communication am9ngst customer service people dealing with same issue for 2 weeks told them to come get equipment from both houses today will not send them another penny. If corporate reads this feel free to contact me lol. Customer service is a joke.
dang dish I read some of the comments on here you guys are a bunch of idiots. how in the world do you stay in business? I am glad I am NOT the only one you treaedt like crap. and I am so glad I do not have to put up with your BS anymore.goodbye and good riddens
I am very disappointed at dash. you’re employee harassed my wife and when I ask for a supervisor I was not given a supervisor I was harassed myself this is why we will no longer deal with dish.I called corporate and was told this is how they deal with their customers again very disappointed and sad.maybe someday your eyes will be opened to the fact that this is not the correct way to deal with your customers. I’ve been in customer service for over 20 years and if I treated my customers this way I would be fired.this whole situation is very sad we just wanted to cancel our service not getting a lecture.I hope someday dish changes their policy and treat their customers with respect.
Hi, I called customer service to let them know my uncle Ocie Shute had passed away and the rep was trying to verify his account which i dont see the point of protecting his account since he is dead also he says he can transfer me to fraud prevention! WTF! There is no fraud he is dead hello! ugh I swear you need to get customer service thats here in the usa then maybe they would understand english! Last time my uncle went to the hospital his account was cancelled and my card was charged 400 dollars and if this happens again because your rep refused to pay attention then I will sue you! I will never order dish due to your customer service!
PLEASE BRING BACK MAVTV!
I have enjoyed Dish for years and always refused to change to another service provider. I even just purchased a BB connector and a sling, I was in love! But lately I’m having serious thoughts of switching. I can care less about the recent expenses of my new equipment. It started with them cutting HLN and a few other channels it was temporary but annoying. (Not to big a deal) Then my issue came when they didn’t carry UFC PPV 186! Really? I had to go watch at a bar (extremely annoyed but temporary). I order every single UFC PPV EVENT ALWAYS!!! Now this is the final straw! I specifically pay for additional sports package to include MAVTV and they discontinued it! My choice to begin with dish years ago was because they had MAVTV. I pay quite a bit. I have every channel available (largest package) with every movie channel like HBO, SHOWTIME, EPIX, and countless others (I dont even watch them really just like having the option if I wanted to). But cutting MAVTV! NOT ACCEPTABLE!!!! So I watch motocross outdoors that the season started on May 16th and what? I get to watch Moto 2 on NBCSP but can never watch Moto 1 because only MAVTV broadcasted it! Not to mention all the other sports events they pretty much exclusively carry. We pay the extra $$$ what ever the amount is to get this in the channel line up. It was part of a special package that requires additional payment. We should get what we pay for! I WILL NOT continue my services with DISH if this is not resolved! I just got xfinity Internet to hook up the equipment to work with Dish so I can use blockbuster home and watch anywhere with sling. But like I said I can careless I have no problem going with COMCAST and saving with bundle! As much as I like or liked Dish and its service I absolutely do not like having a specific network MAVTV that I SPECIFICALLY want and paid for to have simply discontinued. PLEASE BRING MAVTV BACK OR I WILL BE FORCED TO SWITCH.
I AM YOU CURRENT CUSTOMER YOU EXTORT AND R IP OF CUSTOMERS YOU ARE NOT BIG ENOUGH NOT TO FAIL MEND YOUR WAYS OR RISK GOING OUT OF BUSINESS YOU ARE EXTORTING ME AND MY PLEA IS FREE BURN LIKE YOU BURN INNOCENT.CUSTOMERS.I AM VINDICTIVE PRAY FOR THE SURVIVAL OF DISH.
I have had Dish for just under two months. It is by far the worst company that I have ever had to deal with. The sales was very high pressure and would not give me an opportunity to think things over and what I wanted. He actually said that I would be pinged on my credit report if we ended the call and called back. I went with a package that was free installation, free equipment and $55 / month. Dish came to install and realized that I had both power and water lines buried in my back yard. They said they would have my yard marked and be back Friday that same week. He handed me a cell phone with only a signature pad and asked me sign stating that he had done the work. I was not told that this was the contract nor was I offered anything to read. Then I get and email that says “your new Dish contract”. It was not the agreed upon price and I’m being charged equipment rental. Not to mention, after checking my bank records I find that I was charged for installation. The fallowing Friday a technician did show up to find that the previous technician forgot to call and have my yard marked. He said that he would have it marked and call to reschedule having the antenna mounted and lines buried. It is now March 20th and this was on April 3rd. I received two fallow up emails saying that they would be out, I took those days off and no one showed up. That alone has cost me over $300. Last week a neighbor came over to say hello and her little girl tripped over the line running across my yard. It was a bit tense and the issue still is not settled. I called Dish yesterday to find out when my installation would be finished. I was told that they would send out a tech but it would be a $65 charge. I told them no, I would not pay them a second installation fee for them to complete the job that they never finished in the first place. I am trying to find a way to reach some one in a US office to explain this situation to and try and get it resolved. As it stands, according to their contract with states “professional installation of the antenna” they are in breach of contract. With all of this in the first two months all I want to do is go back to Time Warner. They were by far not the best but their service, quality and programming were much better than Dish.
I’M VERY DISAPPOINTED WITH DISH AND I WILL NEVER DO BUSSINESS WITH THAM AGAIN EVER MY SELF.
I CONTACTED DISH ON THE 3RD OF FEB 2015 QAND TALK TO A REP TELLING HER I AS MOVING SHE ALSO TALK TO MY DAUGHTER AND EXPLIANED EVERYTHING TO MY DUGHTER, WEEL I TOLD HER I WAS MOVING AND ASK IF DIS WOULD WORK WITH ME UNTIL I GET STRAAIGHTEN OUT THEY LADY SAIDTHEY SURE WOULD AND THEN TOLD ME ABOUT A PAUSE PROGRAM THEY HAD SO I TOLD HER TO PUT MY ACCOUNT ON PAUSE UNTIL I COULD GET STRAIGHTEN OUT FROM THE MOVE AND PAY THAT ONE MONTH BILL I OWED SHE SAID MY ACCOUNT WAS NOT DUE UNTIL FEB 12TH 2015 THEN I TOLD HER TO PUT MY ACCOUNT ON PAUSE AGAIN. WELL IN APRIL I RECEIVCED A BOX FROM DISH FOR THEIR EQUIPMENT SO I SENT IT BACK SO I WOULD NOT HAVE ANY ISSUES WITH THEM AND THEN MAY THE 1ST THEY TOOK OUT 210 DOLLARS OUT OF MY ACCOUNT THEN TURNED AROUND AND TOOK ANOTHER 220 DOLLARS OUT. THEY TOOK MY LEASE ON MY NEW HOME AND NOW GETTING EVICTED BECAUSE OF DISH AND I’M DIS ABILIED AND HAVE NO WHERE TO GO. I HAVE NO VEHICLE. I HAVE HEART PROBLEMS AND ON VERGE OF A HEART ATTACK AND THIS HAS STRESSED ME OUT TO THE MAX AND IF I HAVE A STROKE OR HEART ATTACK I TOLD MY DAUGHTER TO CONTACT A ATTORNEY FROM ALL THE STRESS DISH PUT ME THUR AND PUTTING ME HOMELESS. I HAVE HAD NOT ONE BUT 2 DOCTORS TO TELLME I WAS ON THE VERGE OF A HEART ATTACK ONE ON APRIL THE 3RD 2015. I HAVE CALLED DISH LIKE 6 TO 10 TIMES AND STILL NO HELP THEY TRIED TO TALK ME INTO GOING AND PICKING EQUIPMENT UP
THAT WILL NEVER HAPPEN AGAIN.
THEY TOLD MY DAUGHTER THAT YOU HAD TO HAVER AUTO PAY THATS A LIE MY BROTHER HAS DISH AND HAS NEVER HAD A CARD IN HIS LIFE AND STILL DONT AND MY DAUGHTER HAS DISH AND THEY ARE NOT ON AUTO PAY AND I TOOK MYSELF OFF OF AUTO PAY BECAUSE I WS PAYING IT BEFORE IT WAS DUE AND FOR DISH TO TAKE OVER HALF OF MY DISABILITY CHECK WAS DOWN RIGHT UGLY AND NOT OWING BUT 135 THEY TOOK 430 OUT OF MY ACCOUNT WITHOUT
PERMISSION. I’CONTQACTING A LAWYER FOR THIS SITUATION BECAUSE I WAS NOT ON AUTO PAY AND THEY HAVE TAKEN MY HOUSE PAYMENT.
THEY ARE DIRTY AND LOW DOWN NEVER AGAIN AND THEN I RECEIVCED ANOTHER BILL FOR 151 DOLLARS AND THEY CANCELED THE CONTRACT I DIDNT
I WAS SHOCKED WHEN THEY SENT THE BOX FOR THE EQUIPMENT.
I HAVE CALLED FOX 5, WSB CHANNEL 2 NEWS ND CHANNEL 46 AND ATANTA JOURNAL TO LET EVERYONE KNOW HOW THEY DO PEOPLE AND HOW THE SCREW PEOPLE OVER.
you believe this baloney I was charge for a pay-per-view event that I never ordered wasn’t even in town been out of town for a month because of a family issue I call customer service they tell me oh well they connect me to the executive office of the president I speak the two gentlemen that are high supervisors by the name of Ivan ruder than crap told this wasn’t the welfare I am being charged 99.99 for the boxing fight that I was even here for they told me they weren’t taking it off what kind of garbage is dish network running they told me somebody access the remote from my house while nobody was here they told me if I didn’t pay it they were going to disconnect my service on Saturday . does anybody know how to get a hold of the CEO of dish network if so please text me email me help me out please
Hi Gary,
See below, is this what you are looking for?
Dish Network Corporate Office Address:
Dish Network, LLC.
9601 S Meridian Blvd
Englewood, CO 80112
Contact Dish Network:
Phone Number: (303) 723-1000
Fax Number: (303) 723-1999
Website: https://www.dishnetwork.com
Email: Email Dish Network
Executives:
CEO: Joseph P. Clayton CPA
CFO: Robert E. Olson
COO: Bernard L. Han
When you call the number it says operator is unavailable and it ask you to input name then says name not found for any of the 3 names listed, then it routes you to the same dam customer service your trying to complain about….THIS IS CRAZY….DON’T GET DISH.
I will never do business with Dish again. As for their customer service department goes, I would cal it customer disservice. I had two accounts with Dish. I had health problems and was forced to go on disability. As a result I had to sell one of my properties which was a rental and I had foolishly signed a 3 year contract for Dish service for my tenants. Dish had no desire to discuss a discounted settlement of my account. Thjey told me I owe the $275.00 cancellation fee and if I didn’t pay it I would be turned over to collection! They showed no willingness to work with their “valued customer”. In the end they will lose both of my Dish accounts and I would caution all I meet never to engage in business with Dish. They are thieves with no compassion to their customer. STAY AWAY FROM DISH!!
we had been with dish for way over 10 yrs ,in march of this yr we canceled our service, sent equipment back, 9 i kept ll the confirmation emails) when I called in march they said our balance was 160.25 , i made sure they noted that on our account, and well now today may 2 2015, we were sent a notice from a collection company with the balance of 263.17 after i was told it was 160.25, i even made the Ann look at our old account ( we went to fiber and love it) sure enough it states ending balance 160.25, but oh no Ann said that was not correct i asked her to print out a copy of it and send it to me ,oh well i cant do that. was her answer, i will be contacting the main office on Monday, She also told me that if i didn’t pay the 263.17 it would go to collections, DUH hello it already did so a call will be made on monday.
a we need to make changes……….. we’ve were dish customers for at least 8+ years ….never had a contract ……….
we got sold u-verse by a salesman and we left dish ………..FOR 7 DAYS OR LESS ……….7 DAYS OR LESS ……..AFTER 8+YEARS
hated u-verse got you guys back ……..installer told my wife about the contract (we hesitated didn’t want a contract) …..installer said since we had been gone for so short a time …… that he would get the contract waived ………….so we didn’t know we even had a contract ………NO PAPERWORK WAS PROVIDED ( a handy feature for you guys and others those hand held devices eh??) ………….so the way we see it you stole 240 dollars from us to cancel a contract we were told would be waived …after having been good customers for a long time ………….so …..OK ..you guys got your money …..
my wife and i will do everything we can from now on to make sure no one we come in contact with ever becomes a dish customer …..we are gonna bad mouth ….we’re gonna tell this story everywhere we go to everyone we meet . and gonna put this and other emails all over the internet everywhere we find your name …..people should be informed and . it’s true ..hopefully… we can prevent some people from getting tied up with a company that operates with what we now consider shady and deceptive business practices
enjoy the money ………..we’re gonna go have a couple of beers and talk to some people …………………………………………………Steve Scofield
Dish Network charged an unauthorized transaction against my credit card. There has been a “credit pending” for one week. Legal action needs to be taken to get the funds released back.
i have been a DISH Customer for a year now; during this year , I also opened another Account for my daughter in Colorado that I pay for. When I acquired my Home Account the Representative told me that we can also get Internet as well, we discussed it and decided to get DISH instead of DIRECT TV because the price was right and we could get our Satellite and our Internet on the same bill. We had the installer come out and he also told us that we could get Internet too, so we called it in and were Then informed that we could not receive Internet in our area! now, we have called over and over speaking to customer representatives and supervisors only to get rude answers and condescending comments for a year now! every other commercial on TV is about DISH being able to reach you ANYWHERE, but for some reason we were told otherwise and now we have two accounts with you and are unable to get Internet and the people we talk to about it act like its our fault or the nerve of us calling about it! i don’t wanna have to go to another satellite a!!nd Internet company for this inconvenience; I want respect!
dish is a joke and a bunch of thieves. pay over $100 a month for service and my equipment never works. I always have to reset my hopper. it resets itself in the middle of a program. had to have a new remote sent within a month I had to change the batteries and now today I had to call and fight for a new remote since its dead. cant wait til my contract is up
If only the President actually knew what was going on with the call centers and how they treat customers. Actually ex customers. I would not want to have any long term investment in this organization. When told the etf was waived, then find out it wasnt and $450 was due because their “notes” dont support their guidelines for cancellations! wtf? really. So the old saying… one unhappy customer tells 10… hahaha not even …. more like a thousand or more will be told personally, (not too mention social media). Send the etf bill Mr. Dish, you just upset an 80 year old church gossip lady who is right now at a luncheon sharing her experience. Do you really think she cares about the bill or her credit report? House is paid, car is paid, been with the same credit union for 55 years. Good luck. Of course its a great smart business model to piss off an old lady and argue for hours over $450 which will NEVER be paid. So each month she will receive a bill reminding her how Dish screwed her over! SMART!!
I cancelled service and returned the equipment I was told to I even called to make certain that I was not making an error and now dish is charging me 300 dollars for equipment they told me to dispose of. And when you call to help they are not only condescending and rude but no one at the corporate office answers the phone to help. I spoke to a “supervisor” Nick ID 87D and he was useless trying to tell me even though some there told me to throw the receiver away the only way not to pay is to search the garbage dumps and return the equipment dish said was obsolete. I’m disgusted and as they say the best advertising is word of mouth.
Dish is horrible, all I have to say is…..Damn What The Hell Was I Thinking About joining Dish Comcast, Direct tv, and any other cable company offer better service than this piece of XXXXX company.
I have to say that this is the worst experience I have ever had with any company I have ever dealt with in my life. I called April 1, 2015 to inform dish I was moving and to have them move my service and to hang my televisions three of them, on 4/9/2015. When the man gets there on the 9th of April to install my service at my new house, there was no place on his order to hang my televisions. Needless to say I was disappointed. To make matters worse on what was already a long day, I was treated to complete incompetence by one of the customer service representatives. She had no clue what she was doing and only made matters worse, when all I was calling about was to ask why my television order was incomplete on hanging my televisions. Finally after 45 minutes listening to here stupidity and lack of understanding I was transferred to another guy to put my on hold after getting the problem resolved only to ask me what day was good for me. Saturday 4/11/2015 they were suppose to come and hang my Televisions. When the guys got there not only did they not have the equipment to hang my televisions the order was only for 1 television not the three that I ordered. My wife needed to finish moving from our old house, but stayed to wait for the guy to hang the televisions. Our old house is 60 miles away and she has my baby (21 month old) and 11 year old son to try to take care of. But she waited and only to have the guy show up with out the equipment to only hang even 1 television. Lets not Forget the fact that I wanted 3 of them Hung on the walls. So I wasted yet another day waiting on dish to not only screw up my orders again, show lack of understanding and treated to incompetence yet again. Sunday is my only day off, and all I wanted to do was enjoy it by watching television and watching baseball games on my nicely hung televisions on my wall. I guess that is not going to happen. If I wasn’t so tired right now, and the fact that I don’t want to go with out television till I Time Warner Cable can come install cable Television, I would cancel my service right now. Monday I probably will, go ahead and cancel my service. I mean I don’t get it, your commercials say what an easy move it is going to be with dish and it is anything but that. I have every channel that Dish has to offer and I have never once missed a payment in 2 plus years. I am going to copy this e-mail and see how far up the chain of command I can go with this most horrendous service I have ever had with anything I have ever had to deal with.
DISH NETWORK SUCKS! they fried two of my tvs during the install and are now claiming it was my electric that damaged their box which damaged my tvs and are refusing to replace or compensate me for the tvs!!! filing a suit in small claims court!!!!!!!!!!!!!
Your customer service is horrible I cannot get anyone to help me cancel this service within less than a 24th our period I must say I will be filing a suit against dish network
Can anyone help me on resolving my terrible dish issues,,,nobody ever answers ur calls or emails,,or resolves ur issues ,,,give differant storys everytime u do get someone on phone,,,,i need help with gettin corp office numb to speak to head corp office ,,,,,fed up with dish net work,,,,,,,if anyone can help me please email me at best***@gmail.com,,,,,,thank u
Does anyone at DISH even care about all these horrible comments?
No they do not they are definitely not customer service oriented I never had problems like this from direct TV they actually try to help keep thir customers happy
If Dish was so wonderful they would NEVER have to have contracts that bind people, or early termination fees. Dish would have people lining up to sign up if they were so wonderful. All I can say is the bigger you are, the harder you fall, and I am an extremely angry, dissatisfied customer who can’t wait to see Dish FALL !!!
I would not recommend dish to NOBODY. They did nothing but lie to me from the first day I called them. When you call them they say we don’t do that or we don’t say that bullllllll. I only had dish for 13 days and they want to charge me $480.00 plus more for this and that. The service man drilled holes on the front side and back side of my house?? Really????? I’m loose my job next sat. And I told them I needed a good deal oh we will give you one. Well that’s a lie. I talk to a lady about a week ago that said I could make payments . But now got a letter saying they are going to take it out of my bank account?. The letter said signed paper. I didn’t sign nothing. I’m tired of dealing with dish. All they do is make it sound so good.
Don’t bother calling the corporate office-these crooks hide behind a recorded message and no one ever answers. They farm their tech support out to inept morons that can’t fix anything. I find it disgusting that their recorded message talks about family pride. No one with any pride or self respect would treat customers te
He way dish does. I will cancel my service today and recommend to anyone that will listen, not to buy dish service. I have called 37 times in the last 45 day to reset my local channels. They have had my billing address wrong for a year and a half. I live in Texas and they have had my billing address in NC for the entire time. You win DISH! I give up. Another customer lost. If you think you are too big, just look at Enron! Enough said. Enjoy your perks while you can Mr. Clayton
I have an 84 year old granny that can not get her Dish to be put in her retirement apartment complex due to the complex rules of where a satellite may be placed. They want to charge her $160 for her early termination $10 for the return box and $18 for tax. How is it fair that she has to pay all of that for something she can not use? Its not her fault that she can not put it where she could have reception. No poles or put on the roof is allowed in the complex. I have been a Dish customer for many years and now I am considering cancelling my service due to how they have treated my Granny. Something has to be done about companies that take advantage of people that have no control over their cirXXXXstances.
SADLY, DISH has also been a problem for us.
The ‘tech’ told me to put the dish in my bedroom window . . . INSIDE MY HOUSE!
I LAUGHED UNTIL I GOT SICK.
Dish Network is a total joke. I wish we had other options here, but our only other option is Direct TV which is an even BIGGER joke. So, we are stuck with the lesser of the two jokes. Customer service SUCKS. We were blown off 7 days ago by being told that there was a software issue on DIsh’s end that didn’t even exist. 7 days of screwed up tv and what did we get? A whopping $10 off our bill for 3 months. What a nightmare, I can’t even tell you how many hours we’ve spent with issues with Dish. I tell everyone I know if they have another alternative, go with it, do NOT go to Dish. I will be making a call to corporate later today too when I get home from work.
I wasn’t sure where to go to ask this so here goes I have been a dish technition for 5 years I worked for KCI satellite out of Pittsfield Ill.it was a real enjoyable job now it has turned into a nightmare seems they care more about us becoming more of a salesman then a tech.I was not hired on to be a salesman I am not comfortable doing that.Now KCI has sold out to Galexy one from Bentonsport Iowa And or jobs are being threatened if we don’t sale your products.I really enjoy installing dish they tell us that it is dish that is making us do this I was just wondering who is to blame for making so many employees so un happy please respond thank you
I have been a customer of Dishnet for over 25 years, with over 20 of those years beging on autopay. When I retired 3 years ago, I dropped the autopay and began paying month to month. However, as costs rise, I found myself falling one month behind. This was fine until about 6 months ago, I paid the minimum, not the full month behind but made up the difference the following month. My service has been interrupted. I had to pay 9.00 to get an extension. They claimed my due date was the 23rd, so i have paid that each month unti la month or so ago, they moved that date back and interrupted my service last month on the 14th, the previous month on the 16th so I had to pay for TWO Extensions each. This last month I called to get the second extension which took me to the 4th.. I was told a min. of 141.00 would keep it on til the 23rd. Today, on the 6th of March, my service is interrupted again.. they keep moving the date back but cannot move it forward until caught up.. After talking with several supervisors, who offered no help whatsoever and claiming with all the additional charges i owe 400.00 I told them to TAKE The boxes out and disconnect it permanently.
Apparently, being a long time customer of dish means nothing to them. I went for well over 22 years watching my bill being increased and when I added more sets several years ago, it actually wound up going DOWN from all the years I had been paying. This is ridiculous. I refuse to continue to deal with a company that has such little concern over a long time customer.
Called dish network on 2/22/15, 3/4, 3/5, & 3/6/15 because of ABC On Demand dropping off after the automatic 3am update. I was told to reset the receiver on the 22nd & ABC & NBC on demand came back. Since the problem recurs daily since then I pressed the reset several times. Sometimes ABC On Demand comes back, sometimes it doesn’t. Was told each time that it was a “software issue” that was first referred to “engineering” , then today told that “engineering is working on it”. For ALMOST 2 WEEKS!! If they know it’s a problem, why is it taking this like long to fix it? I asked for a credit on my bill today and was blown off. The “Advanced Technical Support” person I spoke to today seemed to be linguistically challenged, couldn’t put words together to make a coherent sentence. I’m fed up & will file a complaint with my State & urge everyone who has a problem with this “service” to do the same.My State joined 2 others & successfully sued Direct TV for shoddy service. If they get enough complaints they’ll might do the same against Dish Network.
Hello Mr. Clayton,
I am writing you in regards to my terrible, unprofessional service that I received from Dish customer service from employees and representatives. I was trying everything I could to get this resolved through them. I will try to make this as short as possible. Firstly, I would like to say that I have enjoyed watching Dish. Now, when I first received my service at the end of October I paid my bill. In November I had gone online And saw I had a payment due by end of month. So, I paid the bill early not knowing that because I had autopay it will charge my credit card again. So, I called Dish to explain that I had already made the November payment why would another payment be charge. The representative told me because I was on autopay it automatically takes the payment. I then stated why would the system take a payment that was not due. The representative state again because I was setup on autopay. I then explained to the representative I have paid other bills early and have autopay set up and they do not take a payment when a payment is not due. I then requested the credit for the payment. The agent said he we reverse the payment back to my credit card.
Whatever was done for December I received another bill for January for $100.26, when the agent reversed the double payment he added $84.18 to my bill. The reverse was the same day which should have been a wash. So, I get a bill for February for $270.59 I called again. I explained all I owed was the $16.08 from the previous bill, 84.18 for this bill and $96.82 in movies. We both agreed that I should be paying $201.10 and my payment should go back to the $84.18. Before I paid the agreed amount DISH disconnected my service, which made me have to call again. The agent to me they disconnected my services because I had a return payment. Here I go again; I asked the agent to look at the number of months that I have had service there is a payment for each month. Please turn my service back on after over an hour on evry call to your company it is still not right. I explain my payments are due at end of month. So, the agent connected my services and I explained I will pay at end of month.
I just started receiving bills after bills increasing my amount due. They charged me for disconnecting my service I never requested my service disconnected. I explained to the agent the previous agent didn’t credit the account to reflect the $201.10. So, I get a bill with $577.39 for disconnect fees and they only credited $460.00 no of the credits from the $270 bill. The agent told me that he nor a supervisor could not make any credits I have to pay it then they would credit to my bill. I was livid, I have done more than required of me for DISH mistake.
To top it off DISH has removed me from my promotion plan and now my bill will not be the $84.18 as promised when I switched my service from Directv for 14 years. Also, it has been 3 months and I haven’t received my gift card for switching. I have enjoyed my service with DISH, please review my multiply statements and credit my account the correct amount and put my promotion back on all my monthly statement so that my bill will be $84.18 as promised for my switch. Please acknowledge the receipt of this email.
Thank you
Deirdre Crouch
I want to say this is the crooked mess I have ever seen!!! We have been with dish for over 30!yrs. started out 42.00 ever since then they would go up on prices.if you didn’t pay they would turn the tv off or pay what they wanted you too. After haggling about a bill they would finally give a credit for several months and then here we go again.repeat!!!! I would ask them tell me how much will my bill be I am on a fixed income. Nope couldn’t give you an amount because their game is to continually go up. After it hit 100.00 I had had enough. I’m 61 yrs old I don’t won’t to have to go thru this mess like this about a stupid bill!!! So they can take this mess and shove it, I’m done!!! I just wish they would do what they tell you, they know they have you over a barrel. But I’m praying that the whole mess will go down from the top all the way to the bottom!!! You don’t do people that way and get by!!!!!!!
I know this message will probably fall on deaf ears or blind eyes, but i have to get it off my chest..Dish Network is by far the worse company I have ever worked for. But of course you already know that. Being voted worse company 2 years straight means that you worked hard at being the worse. But what I dont understand is why. For every employee you fire or who quits because of unfair treatment, it hurts your company image. Dont you know that these former employees have families and friends. Do you not realizes that these former employees talk. Maybe having 14 percent of the market is all you want,but it seem a little short sighted to me. I for one am going to tell everyone who will listen what was going on in the Albany Ga office. I wont be the only one ,ten employee has been fired in 4 months.. how short sighted! Anyway the truth always comes out. Hope to see you on 60 minutes one day
I called DISH in the hopes of changing my provider with another if I could find a better rate.
First let me tell you I used to be a ‘telemarketer’ so I am aware of the tactics call specialist use to extort money from bank accounts, which is why I quit, I’m not a bully nor a thief!
Needless to say, I was EXTREMELY frustrated after an hour and a half and not getting any satisfactory results! I made it CLEAR that I did NOT want ANY of their services to all FIVE of the customer service (jokes) reps they kept passing me to trying to convince me to purchase TV and Internet. I even had a couple of them tell me their experiences with their providers!! My bank account was ‘hacked’ (for lack of a better term) several days later, twice, within 48 hours for just shy of a $100.00. My funds have still not been returned after 6 days!! So, now I’m angry and am filing this complaint with DISH and sharing with Facebook to discourage anyone who sees this that they may NOT want to go there! NEVER AGAIN!!!
Please take me off your Mailing list. Thank you. Donald B. Aikman *** W. 1200 N. New Palestine,in. 46163
I had a problem with a Dish Network commercial. It showed a teenager coming out of the house with a cell phone in his hand. His father tells him they are going to visit Aunt Judy. The boy says that she doesn’t even have a TV for him to watch the game and she is crazy.
Then the Hopper Bunny appears with a new gadget and tells the boy that he can watch TV where ever he goes. As he passes his Dad, he says, “I hope she took a shower.” The father then says, “I hope so too.”
I found this very offensive to senior citizens, (I am 85 years old,))insulting, hurtful and depressing. The Senior’s at my Senior Citizen all agreed so it was not just me.
A friend gave me a phone number from her smart phone of the Dish Network Corporate office. For two months I was calling the wrong number and no one answered or it just rang and rang.
A few weeks ago I checked on my computer, (which I am not very good at,) and I connected with someone in the Corporate office. I thought I kept better records but at the moment I cannot find her name. I told her the about the commercial and she must have taken care of it. I only watch the Hallmark channels, HGTV and other channels in the vicinity. My husband passed away almost a year ago and I cannot watch any of the channels that we watched together. It is just not fun when you do not have anyone to share with. He loved the Military channel.
I want to thank you from the bottom of my heart for handling that commercial. If I have any more problems, I know where to go with them.
Haveing problems with my dish ,,,need help to find a ceo office president of corp,,,they give mevrunn around every month,,,can someone help me with corp numb or ceo numb of dish,,,,nothin but problems with them,,,.,please help me anyone……please send me email to help me with the terrible issues im haveing with dish network,,,,bes***@gmail.com,,,,thank u
After my father passed away I called Diash to let them know to cancel his service.. They TWICE tried to upsell me HIS service explainging that was a loyal customer. I Told them I was not interested. They again tried to sell me his service.
They sent me a box for his reciever. I sent the receiver back assuming everything was over, not so much. Two months later I got a call from a collection agency demanding I pay them $47.00. I had no idea why and they would not say.. After some research i found that Dish got MY address, which is in no way connected to my dads service, in fact, I live in a different state. I made numerous phone calls ( to the Phillipines apparently) who said they were sorry BUT THEY cant handle this.. The LOONG story short is I am STILL dealing with this.
This is prob the worst customer ser4vice I have ever dealt with and the kicker is ITS NOT EVEN MY ACCOUNT.. Good luck if you actually have these idiots as a carrier………….
Worst companies that I’ve ever encountered. Never will recommend anyone to get your service. Installed the satellite on my apartment ground without asking permission of the rental office. A month later, the apartment office contacted and informed me that the satellite should not have been placed on ground. Called Dish to find out that it is my responsibility to make sure that was ok. Then called corporate office, I was told that the charges were valid and got charged $565 for breaking the contract. Ridiculous reasons to overcharge a customer! Don’t sign up wish Dish!
My E-Mail was out, and the phones weren’t working. Dish said there was a defective outlet, and it would cost $100.00 to fix it. This was a blatant lie. I terminated my service, and they then told me that they had sold my phone number. I had this phone number for years, and it resulted in my losing both personal, and business contacts. We need to get Elizabeth Warren involved in what this company is doing. Dish now has the guts to bill me for service that I didn’t get. When you call they said they would connect you to the President’s office. What a joke1 Some low level employee answers the phone.
I would like to know what is wrong with your customer service? I always pay my bill on time using my online payment center with Chase. On Dec. 11 2015 I made my payment but it never got recorded on my bill statement. I called chase and they said that the payment went the system and never came back. I called customer service and they said they would check into it and I should fax my bank statement which I did. The next month I received my statement and the bill was doubled. I called customer service and they said they never received the fax. I then sent the information by email and called customer service they said they looking into it. Next bill statement still didn’t have the correct balance. I called and I don’t think they understood a word i was saying. After talking the phone for 2 hours on Feb. 16 They said they would take care of it. Today Feb 17 my service was disconnected. Really What is wrong with your customer service.
I have been with DishNet for over 10 years. our contract ran out and so we are on the program where they change programs at random with mostly commercials and charge $20 a month. I called and tried to upgrade to a program that would actually provide programming we watch. I told them about the programs that were advertised by them and they told me that was only for new customers. They said that they could not offer me ( a loyal customer for over 10 years not on contract ) the same offer to be far to the new customers. Wow! Really! DishNet has become just like those companies in the past that got so big they believe that they don’t need to be concerned with loyalty to it’s customers. If they actually take time to research it they will find these companies are no longer around. It is sad that they have forgotten that it was excellent service and care for their customers that got them where they are today!
Do not get dish internet!!! We got it last year and it was very sloppily installed. It never worked correctly and we had a technician out but it still was terrible. We called several times but the logs are “conviniently” not showing up. It is a slow service that often drops. I am a loyal dish customer – over 20 years – and they cannot waive the termination fee even if their product sucked. I am very dissapointed in the company I used to believe in.
My roof is damaged
The worst service ever. Everyone tells you something different and even the supervisors dont care about your concerns. They brush you off and want to move on quickly, as if they have a time quota like whe you go through a drivethru.. Saying sorry means nothing when it holds no value. The perception you give your customers is that you dont care. Not to mention, when you ask for a corporate number to file a concern/complaint they tell you there is none? What large corpoartation does not want feedback. Im told you have no such office that listens to concerns. Only the rep can file a feedback? Are you kidding? Most of the reps have no idea what you are saying, place you on hold more often then hey should and to top it off have limited English skills. The tech support is really not tech savvy more like just plain customer service. But apparently there is an advanced tech support who can help but have limited hours. Many of them are using guides and code books to guide you through. No real tech support. The worst of it all is all the mismatch information, reps not being consistent in their training, placing people hold too often but most importantly making Dish seem ljke frankly you just dont care. Its horrible. You tell the customer to read instructions that come but then you follow them only to not get anywhere. Then when you call your told to do the polar opposite. Be more customer friendly with your communication, services and customer service hot line. When asked to escalate to a manager i get a maybe, the crazy attempts to transfer me only for the call to drop. How convenient! This is so disappointing and down right wrong. If things dont improve and im not treated like a loyal deserving customer i will leave. Your bottomline profits are important however if you have no customers you will have no business.
I been with dish for a long time…. This is bullXXXXX I called to get my remote control reprogrammed and all i got was the run around.. This isnt the first time but this is crazy.. The rep even hung up on me.. I called back and was placed on hold listening to some recording that was first quite then the same recording. . Why… why are you able to take our money but when we need help we cant get it… The rep offer to send me a replacement remote but hung the damn phone up.. Im switching to verizon after all these years enough is enough. ..
Attn Joseph P. Clayton CPA. I have been a customer for over 8 years. I called in yesterday to ask why my bill went up. I have been pricing your competition and asked if I could have someone review my service. I was directed to a ‘specialty loyalty service rep”. After he trashed the competition promo’s, he said that he would be able to offer a $65 credit per month for the next 12 months. Also, all my equipment would be upgraded to the Hopper and Joeys, at no cost to me. He concluded that there would be no contract extension. He assured me that I would be charged nothing for the upgrade and that the discount would start immediately. I agreed and set up a time to have a Dish tech come out, but I said that I needed something in writing to show the terms. I was very clear that I would not allow anyone in the house until I was able to see in writing what all the terms where so there would not be any misunderstandings. This is where the cart fell off the track. I was told by the specialty rep that he didn’t have it all worked up, but he would have the installation tech provide. The installation tech showed up about an hour ago. I asked him for the written terms/work order/ receipt and he said he didn’t have one. He said that all he had was a list of the items on his cell phone on what needed to be installed. He said that he was thinking it was a two year contract, and there where additional cost for installation that would be billed. The monthly credits where a customer service issue. He called customer service and we where told that it is Dish Networks policy to not put anything in writing, that the terms would show up on next months statement. I said that I needed to see what all would cost in writing and the customer service rep, along with her supervisor said they did not have the capability to provide. This is asinine! All I needed was just a receipt, or copy of work order, along with something that stated what the loyalty discounts would be and there was no additional extension of commitment(again I’ve been with dish for 8 years) before I allowed the to work to be started . The supervisor got rude and stated that she was not providing anything in writing and was removing any credits given to me. Ive read the thousands of horror stories on ripoffreport.com all the other consumer complaint web sites about how Dish Network customers where baited into signing up then finding out that they are charge for items/equipment that was told would not be charged.
attn; Joe.Clayton. as a long time customer of Dish. its a shame you have to increase prices for a product that is so dysfunctional .I pay for 200 channels,have over 400,watch approx
30.of course its hard to find a program that is not a repeat.Also repeated programs go from
channel to channel. If I bought something faulty in a store I take it back,not to the manufacturer,you are selling channels so Dish is the one to make them correct. when you
increase the price I won’t be paying. Living on a fixed income will not allow it. Margaret
Braulik
Dear Dish, good to have you back. I wanted to contact your corp. office and let you know how pleased we were to get dish back so quickly and most importantly I wanted to mention what a wonderful pleasue it was to have Toni as our Tech. He was on time very pleasant , prepared. He was so warm and friendly that we decided to invite him to stay for some birthday cake for my 20 year olds birthday! He is also a good singer. Customer Service is very important and the family would give Toni a 10+++!! I think he would be a great Tech./customer service trainer.
I have Dish Net for my TV Services and Cox for my Telephone and Internet Services .
Dish Net is trying to BILL ME FOR ALL THREE services.
MY COPY OF MY SIGNED CONTRACT BEARS ME OUT.
It shows just 2 TV installations. IT DOES NOT SHOW INTERNET OR TELEPHONE
The Dish supervisor was not too friendly when I called to notify him of the error, but he will correct it–PROBABLY BECAUSE I THREATENED TO GO TO THE TV STATIONS THAT HELP ABUSED CUSTOMERS.
Does anyone have a used brain they could donate to Dish? GOD knows they need help!!!!!
For ten months I have tried to get my bills paid by mail, and it has been a big problem. Because Dish account payment are on every 24 days, it is a big confusion to the customers to understand the ups and downs of the bills. It seem that Dish has this calculated so they can manipulate the payments to their convenience.To make things worse, sometimes they send the bill on the regular base, another times they skip a bill so they can charge for late charge. Why not make the period of 30 days instead of 24? If Dish is reading this, please let me know why not. Thanks.
My sister Sheryl smith is a current customer in Harrisonville, Mo. She is suffering from cancer and has lost all ability to speak. We called for an upgrade of service to include internet. Because she was unable to speaks I spoke for her. After explaining to the rep. Our treatment was unbelievable. We were informed that it was not their concern, and was ask if she could grunt her approval? We’ve been ask to share her story, which we will consider. Is this how Dish trains their reps to treat their customers? Or our you to big to care?
I have miss a lot of programs while you were fighting with the airwave owners. Were can I see the missed shows seeing how I paid for him in my packet?
Have had the worst customer service experience and the worst service by dish. I will so glad when direct tv is re installed this week so i can go back to a company that has respect for there customers and dont call the a lier or tell them its unfortunate they have to work but if your not home when the tech shows up he will not come back.
I left Dish only because of their issues with FX many years ago. They were in disputes so we left. I have bounced around trying to find another carrier that had great quality like Dish, but was unsuccessful. I got stuck into a contract with Direct TV until recently and reached out to Dish to come back. I had been receiving promotions through the mail saying come back, we will do this and that for you. So, I called just yesterday, my whole account is gone, apparently they go away after 90 days? They could not honor any promo without an account, odd because how do they have my address then? No one would honor the promotions I received to get re-established at no cost, in fact, they wanted me to pay for services I had not even received? So today, I chatted with a support person who sent me canned responses. I loved Dish before, why would they not care about old or returning customers? I only left because they were losing channels that I watched regularly and had no eta to give on when or if the channels would be restored (which they were). I am sad that a company that I felt was above that would do this to me.
I have been with Dish for over 16 years. Several years ago, at Dish’s suggestion, we bundeled our service with CenturyTel (now called Centurylink) and doing this we got a $10. a month discount, so why not? Over two years ago we dropped our home phone but we continue to receive our bill for Dish, through Centurylink.
We are now wanting to add internet service to our package and NO ONE CAN HELP ME!!! They all say “Oh, your bundeled through Centurylink so you have to call them to make any changes to your service. I DID call Centurylink and they told me they have NO Affiliation with Dish anymore and she cant believe were still bundeled with them. Centurylink is now affiliated with DirectTV. (She said she could help me if I wanted to change to DirectTV and it’s a thought!) She called Dish for me and in a 3 way call she told the lady from Dish that she was “un-Bundeling” my account and she should be able to help me now.. That lady said she understood and transferred me to another lady who KNEW NOTHING!! She once again told me she couldn’t help me because I was BUNDELED!! I spent over 2 hours trying to get INTERNET from DISH. I have spoke to about 7 of your employees and even one superviser. I now plan on calling Excede Internet but wanted you to know how stupid this is!!
By the way, in Sunday school yesterday 2 other people said their plans were also still bundeled with centruylink. I told them that $10 you save means you have NO CUSTOMER SERVICE AT ALL. I even tried calling your corporate office and after being on hold for 8 minutes I assumed I had been forgotten so I called back and this time they didn’t take the call (I was sent to the toll free number each time after that) I am not feeling that Dish appreciates my business or wants my internet business. I would think 16 years of paying my bills on time would warrant some “Loyalty and Service”. Apparently not!
Tonya Lancaster
Joe Clayton & the entire board at dish are liars and cowards. The board at dish hasn’t a set of cahones amongst the lot.
You lying schmucks have no intention of returning Fox News to the lineup. This is why I have scheduled local cable installation at my residence, once installed I am done paying the lying cowards at dish. Good luck collecting you lying cowards.
I have been a customer with Dish for over 20 years. direct is no better. We have no choice. I am going to minimum plan and buy sireus for my truck to hear Fox News. Dish stockholders should be pissed. The CEO claims he is conservative. He is a power freak. Funny how dish can decide what channels to give me, but I have to pick from their P”packages”– it is a one way street, huh. I guess Obama will be ultimate winner from this crap.
I am currently a dish customer with a contract. When my contract expires with Dish Network, I will switch to another provider that carries FNC if the differences between dish and Fox have not been resolved. I have talk to many people that feel the same as I and some have already switched providers. Fox is still the number 1 new program running and has been for several years. Does that not mean anything to Dish?
I just filed a complaint with the BBB concerning the poor customer service with Dish Network. I will be locating another TV provider. The issues concerning the company is not worth the time to have service. I will also be sending my complaints to corporate office as well.
Lowered dish to cheapest pkg & got rid of equipment ( fees) second room .
Fios cheapie no dvr …… Carrying cost for two systems a washout … Might be a few bucks ahead 🙂
Ok…. Centurylink fios is in …..took their lowest pkg that included fox … Just needed the news
This is for Joe dumb ass Clayton, I don’t know why you are not fired,
any jack ass stupid enough to give up fox news, with the largest audiences in the business, is out of touch with reality, I hope the board reviews your contract, and sends
your ass packing , I wouldn’t hire you to run a pay toilet. I hope the stock plummets and the company is bought out , and the new owners, get rid of all the pot smoking liberals
at dish. WAKE UP
This is BS….
IM SWITCHING TO DIRECT TV… HAD ENOFF!!!!!!!
ASAP!!!!!!!!!!!!!!!!!!!!
dish network stole money from me and are holding my bank hostage because their website sent 2 payments through my bank and only one was approved by me. i called them the same day this happen and they said we can refund you 150.81 which was one of payments they sent to my bank.This happen on 1/2/2015 but still no refund has been return me yet and i been dish customer for 13yrs and being treated like this don’t make me a happy customer of dish network
Thanks Dish !!!!!
Asked for a copy of my contract just to make sure I signed it (wink)!!!!!
Got my copy .
Glad to see you had to pay 48 cent postage !!!
Lol. …. Now if everyone would ask for their contract… Let’s see…. Hmmmmm
12 million x .49 cents
Dish,
Some people view select channels 80-90 % of their viewing time . ( don’t tell me you can’t track that statistic)…..why not reduce their bill 80-90% ? ( and possibly wave the cancellation fee )
Somewhere down the road dish might come up as an option even after choosing another provider for a while !,,, ….. But not after that treatment 🙁
Remember -80-90 % ….. You basically blacked out their tv anpd are holding them hostage .
I wonder what kind of salary the CEO, the CFO, and the COO makes
I think it is about time for all you Dish Network raking in the money to get your act together and get FOX News back on the air and never been so upset with programming until now, been with Dish when they were EchoStar, the first program I watched was a Detroit Red Wings hockey game. I’ve been a FOX news watcher since it was Steve, Brian, and e.d. Hill. I don’t really think taking $5.00 off our bill is much compensation and I’m certainly not into free channels either, half would be more like it because you know darn well when this is all settled you well be raising prices.
Mr. Joseph Clayton
I have been with Dish for 2 months. I specifically stated that I required FOX news, your representative said no problem without mentioning that you were currently in negotiation FOX’s contract. Two weeks with Dish Fox was cancelled. I called Dish rep who told me it would be about 30 days and FOX should be back on. Dish offered to pay my next months bill for the inconvenience, I agreed to remain with Dish but requested the representative to doXXXXented our conversation.
I again called Dish 1/8/15 and they said they do not know when FOX will be back on, I told them I wanted to cancel Dish due to misrepresenting the services that I receive. I was told I would have to pay for the full 2 year contract and they do not have a 30 day satisfaction policy; when asked to speak to a supervisor I was put on hold 20 minutes then disconnected.
Mr Clayton I have been in business for many years and I know that this is no way to treat customers.
I have had Dishnet for going on 7 years now. I am calling DirectTV to switch back to them. The reason: your assinine position on FOX news.
I will not reinforce the political ideas of the left wing with my money.
I have tried to talk to you clowns and no one seems interested.
Stop the hold out of FOX, the only reliable news source on TV, or Direct TV here we come. And I will not subscribe to DISH internet service as I was about to. RETURN FOX !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Since we can no longer get the Fox News Channel we will be looking for another network that has it. We have been with Dish for a long time when we could have switched to cheaper networks. This is the thanks we get for loyalty. Sometimes we watch Fox News all day. We never watch CBS or NBC or any other left leaning channel. Get with the program, Dish, or else “Good Bye”.
I thought Dish was owned by a company in the Phillipines as that is who I talked with today. He did tell me they are receiving unfavorable reviews from the recent boneheaded decision to fight fox. Direct tv is now instantly behind in changeovers from dish. CEO, you better wake up. Stockholders, this CEO liberal is gonna tank your company. Better get it fixed now. Also, we in America are ready to pick our own channels and pay for them. I use about ten of the 200 I have to take in order to get what I want. How about addressing that , too.
I agree with you Mark about the ten of 200 , but if they allow that to happen our rates will go skyhigh, but then why should we have to pay for crap we don’t watch?
I am suing them as well… For false contract.
I feel your pain. Dish SUCKS!!! I’m game for a class-action suit.
By copy of this letter we are canceling your service. We have made our payments on time and have had no problems with your service until you removed our #1 and #2 stations, Fox News Network and Fox Business Channel. These channels were on in our home from 7:00 a.m. Until 11:00 p.m. We have moved several times and lived in different states having several different cable providers. We look first for Fox News Network and then second for Fox Business Channel. When we signed on with you last April, we had to go up a tier to obtain the Fox Business Channel. In our many moves, we have been serviced by Time Warner, Com Cast, Direct TV, and many smaller cable service providers. Not once have we had a “top rated” and “the most watched cable news network” removed from our program service.
We have called and emailed many times in the last two weeks inquiring as to how long DISH planned to take to get this matter resolved. DISH customer service can not give us a date as to when these highly rated and popular networks will be re-installed to us. Through Social Media, we have learned that DISH has made all kinds of different offers to their unhappy customers and have been inconsistent with their offerings. There is nothing you can offer us by money or another network that will replace the Fox News Network and the Fox Business Channel. They are rated “Number 1” for their quality and for being “Fair and Balanced.” Therefore, we view this as a breach in the DISH contract. DISH’s small print about programming changes can not stretch far enough to cover this willful breach in the contract with DISH customers.
Just watched an advertisement from Charter that is advertising to pay the total disconnect fee, give 150.00 gift card and no contract to switch from Dish. One way to get Fox back after 4 months with Dish without having to pay their outrageous disconnect fee.
I have another way to dump Dish and not pay them another dime. 1. Discontinue authorization for them to charge my husband’s credit card, even if we have to cancel the current card and open a new account. 2. We are retirement age, our entire income is from retirement sources, which are judgment proof. 3. I was not a party to this contract, therefore they can’t come after anything that is jointly owned, tenants-by-the-entirety. EVERYTHING we have is jointly owned in this way.
We have been with DISH for about three months and it has been a nightmare right from the beginning! Their supposed “high speed” Internet service is total BULL. Half the time I can’t access the Internet at all, half the time I can’t even send an email. Fox is the second channel they have blocked that we watch a lot. I would bet anything that the channel for American Idol is next.
I’m DONE! They won’t get another dime!
I also called customer service this morning. The representative was nice; after all he works for the company behind some cubicle probally making a little more than minimum wage. He said they could adjust my bill. It is not about the money with me, I just want my local new channels back and the Fox news station. I too will have to shop around for another cable company. I cant believe this company is trying to challenge a company that is as big as Fox. Get real Mr. Joseph Clayton or watch your company side down wall street.
Dear Ms Christine Wilson, Vice-President of Marketing
I am very unhappy with Dish’s decision not to continue carrying the Fox Network. So much so, I will consider discontinuing my service with Dish.
I would like to say 4 hrs on the phone and still havent resolved the issue. I have been transford 14 times and then call dropped no call back.
I am dropping Dish Network because Dish is no longer providing Fox News channels. I have been a Dish Customer for almost 17 years, I purchased the package that included Fox News, I no longer receive Fox News, but my bill will not decrease. DirecTv here I come.
Where is Fox News Channel?? This is ridiculous!!!!!
so how long and does it really get posted here?
i am upset about losing Fox News but I am more upset WITH CUSTOMER SERVICE THAT DISH HAS GIVING ME.
Been with Dish 8 years & I will be dropping them since the loss of the Fox Ch.’s Plus 6 weeks ago the had dropped Ted Turners Ch’s. & had to play their game of calliing & XXXXXXing with them! They have the worse Customer Service in the World! You always get someone in another Country to deal with & they don’t understand you most of the time! You have to keep repeating yourself then they screw it up anyway!
Goodbye DISH!!!
How in GOD’s name do you reach someone in this Mickey Mouse outfit?????????????????
Does anyone have a clue what CUSTOMER SERVICE IS??????????????????
Please, if is at all possible, have someone in call me at @210-945-****!
This has gone on long enough, this is a form of censorship whether or not you are involved with the White House or not, is to stop FOX NEWS from reporting on the facts, unlike Obama’s netorks msnbc,cnn,abc,nbc, cbs and now dish! I understand that I have a contract with dish, you mite as well cancel it, for as soon as possible I will drop you like you dropped FOX! Within a year you (dish network) will be on FOX NEWS as a news report of your company filing for bankruptcy, and it will be of your own doing !
OK…ATTENTION ALL DISH NETWORK CUSTOMERS/CONSUMERS!!!!!! I have found that when you really want ACTION…TAKE IT TO THE HEAD OFFICE!! In this case, The Corporate Office…which is exactly I indeed will do first thing tomorrow morning! I have dealt with other Companies that have “Tech”, on-line or on the phone that have told me “I am as “high” up as you can go! REALLY? I guess these people think that we really are uneducated! I am here to say that I am educated and know what and where to find the information that I need to go “higher” up than someone that answers the call on the Customer Service Line! Below you will find the numbers of someone that might be able to help you more! GOOD LUCK!! Oh and as much I wish it did, this has NOTHING to do with DISH Network dropping FOX !
Sincerely,
A Very UPSET Ole Lady!!
Dish Network Corporate Office
Dish Network Corporate Office Address
Dish Network Corporation
9601 S Meridian Blvd
Englewood, CO 80112
Contact Dish Network
Phone Number: (303) 723-1000
Fax Number: (303) 723-1999
Website: https://www.dishnetwork.com
Email: Email Dish Network
Executives
CEO: Joseph P. Clayton CPA
CFO: Robert E. Olson
COO: Bernard L. Han
Ask for the Executive Resolution dept. … They seem to have at least ONE brain cell
ok just got off the phone again… they have know idea about this offer… just want to sell me something else. Christine Wilson V.P. of Marketing, I find you dishonest, not reliable and full of BS. form: F2264621 or 7015 C-3.
wow what a disappointment. I was sent a personal invitation to receive a “pick your bundle today” from Christine Wilson V.P. Marketing. you could get 39 movie channels for $30.00/month (hbo, starz, cinamax, encore) for six months. we thought that was a good idea so I called and the person said for $30.00 you get 31 channels….? what the? I told him I just got the flyer and it was addressed to me, even had my name on it. he said it must be a mistake… I would have to pay extra if I wanted 39 channels.
again dish has proven to be dishonest. not only does my bill keep going up, now they have removed fox… and most of the channels are crap… info commercials. I think im ready to go to direct, at least I know what im in for. and by the way I don’t have a contract with them… im free to do as I see fit.
You know, Mark, I’m with you – I hadn’t considered that the GOVERNMENT may be behind this, but it makes sense to me.
Dish Network, if you don’t negotiate to get FOXNEWS back on your cable line-up soon, we’re leaving your service for good. There won’t be any returning.
If you think for one minute that you’re deceiving Fox viewers with all your rhetoric, you don’t know your clients. That y’all didn’t realize this contract was coming up and failed to negotiate at the inconvenience of your customers, I think that pretty much says it all, in my opinion. Very incompetent!
PLEASE value we, your customers, and get FoxNews back on the air now!
Dish must be ran by a bunch of XXXXXXXX ……. Bring back FOX or I’m going to Drop your ASS DIsh …
Here’s another one, besides cancelling Fox, Dish took a payment from my Card on file and made a payment that was not even mine! The same day, they got my regular payment. this overdrew my checking debit acct over Christmas and now it has cost me $200, and counting, my cell is disconnected, and we had no money for Christmas! They tried to say I did it over the internet???? So if you have a card on file, Please remove it or they will screw you too. “Sorry” doesn’t cut it. I will be going to Direct. Have had nothing but trouble since we got Dish. And did you know?? If you authorize someone on your Dish acct once, you can’t remove them?? What the HELL kind of operation is this?? Oh I will “refer” by telling everyone to NEVER CALL DISH!!!
When are you people going to add Fox News back to your channel lineup? We have been Dish customers for years, ever since it was Echostar, and we expect to get the channels that we pay for. If we missed paying our bill you would disconnect our service. If we don’t soon and very soon get Fox News back we will be taking our business elsewhere!!! Why don’t you take some of the less desirable networks off and leave the one that people want to watch?
Dish Network just raised theirs fees by $2.00 a month recently. Now I lose Fox News which I watch every day. My two year contract is up so I guess the best thing I can do is switch providers. I have used Dish for many years but if they are not looking out for me, why keep their service. Their programming seems to get worst each year also.
I believe the GOVERNMENT is behind
All of this!!
Hey we are all being given a bone in letting us write our complaints .
They have blocked my last two thoughts
On how we can all get together on this
Hey all
I just wrote in again!!
It was something they didn’t like to hear.
My thoughts were to all cancel at the same time!!
And stock holds sell all today!!
My thoughts have been blocked!!
It has been a frustrating experience not to be able to watch week seventeen of NFL games because of your dispute between Dish and CBS and Fox. It is wrong to make a corporate decision that impacts your customers because of your company’s inability to negotiate a fair contract. Drawing a line in the sand impacts your customers and Dish is showing a total disregard for their base business. With the playoffs starting next week I am concerned that I will not be able to watch them. Believe me the wrath of the consumer will not be taken out on CBS or Fox regardless of the propoganda you continue to promote on both channels. I assure you if I am unable to watch the NFL playoff games beginning next Sunday 1/4/15, I will cancel my service with Dish at the end of my contract in June. You have attorneys and executive who are paid to come to terms with broadcast companies and I expect them to do their job before this weekend.
A very Disgrunted Customer.
Been with dish less tag 1 month … Took 10 days and way to many trips by service techs to get everything installed and in that time they cancelled Fox News, cbs, fox local and cartoon network and now they want to say “contract is a contract” … Customer service reps are rude and think it is appropriate to hang up on calls!!!! Counting the days till this contract is over. Any other provider would be better than this …. Better service with an antenna than this experience and costs a lot less too
I got dish 13 months ago
I spoke first with a” TJ” in Reading Mass.
I hate to be bound to contracts . I had a choice between dish and Comcast.
Comcast could not come and hook me up for two weeks.
Dish could , deal was “NO” contract!!
They sent me a tablet
Now dish has taken Fox News away!!
I watch this channel and it was on dish when I took the service.
I believe dish broke the terms.
I believe dish is a left wing station and have taken fox down to stop the view of conservative people!!
This is a tactic to destroy the rights of the American people.
Look if there corp. offices are in CO. Why have they out sourced 75 percent of the phone/ tech jobs to other places other than the USA!! Jobs! Jobs! Jobs!!
I have written two responses here
Both have been put in moderation.
Guess they didn’t like the truth
READ THIS DAMN IMPORTANT COMPLAINT!
I have been a dish subscriber for almost a year — I watch FOX NEWS
almost exclusively — THAT’S WHY I GOT THE SATELLITE SERVICE.
IF you are not going to get Fox News back on the air PROMPTLY, then
please DISCONNECT MY SERVICE AND SEND ME A REFUND CREDIT
FOR EVERY DAMN DAY SINCE FOX WAS PULLED — YOU HAVE
BREACHED YOUR CONTRACT WITH ME!!!!!!!
It’s very disturbing how much we pay for service and one of the channels that is on all the time at our house is Fox News. We have been customers for over 18 years. Get it back or we will cancel and never come back. I don’t care for direct but will go to charter and add internet. Money out of your pockets. Greed will get you no where. Just remember who you have to answer to in the end and its not the ceo’s at Fox or any other corporation. Bring back fox news.
DISH,
Well DISH, how does it feel to be extorted by your supplier? You have been extorting us, the viewers, as have DirectTV, and all the cable suppliers for years. And now that your getting a dose of your own medicine you cry foul? What do I mean? Well how is what Fox is doing any different than you charging the viewers increasingly higher prices for less and less desirable programming. How is FOX charging a ‘Surcharge’ to you any different than you charging viewers for packages that contain the most desirable channel; i.e., your standard programming is filled with junk that almost nobody watches, but yet if you want to pay more you can get HBO, STARZ, etc. No wonder people everywhere are effecting work around to free themselves from satellite and cable. I’m sure after you lose enough viewers you will finally reach an agreement with FOX, and I’m also sure that your profits won’t suffer because you will figure a way to have the viewers pay. We out here in the hinterlands put up with poor reception, increasing leasing charges for equipment and whatever else you can come up with to increase the bottom line. I pay DISH almost $1700/year to watch only about a handful of channels that you offer, many times watching old stuff that you recycle only because there’s not much else on. One of those handful is FOX. I’m less unhappy with FOX than I am with you, DISH. DISH needs to figure this out and get on with supplier the viewers with whatever the viewers want and at better prices not higher. Meanwhile you should know that my feeling is that DISH IS NOT STANDING FOR ME…DISH IS STANDING FOR ITSELF AND MAKING ME PAY FOR IT IN VIEWING ENJOYMENT. You may not lose as much viewership as you should for not getting on with this dispute with FOX in the short term, but remember we are people out here and we’ve got long memories. So when different opportunities present themselves, they will be looked at more closely than maybe they would have previously.
If all you’re going to do in response to this email is send me a standard form email formed by your marketing and legal team…don’t bother. I’ve worked in corporations my entire life and seen these all before. If in fact you’ve got some individualized feedback…please feel free to send it.
Currently not a DISH fan,
Andrew H Snyder
PO Box ***
Jericho, VT 05465
802-238-**** (c)
802-899-**** (h)
***@gmail.com
Cancelling due to loss of Fox. And by the way, they will make it miserable for you if you try to cancel. This company stinks in every direction. But stick it out and cancel them. As bad as the customer service here, my initial impression of DirectTV is very good.
I am really really irritated and tired of the constant “negotiating” for HIGHER” prices that Dish is doing regarding various networks PARTICULARLY FOX NEWS. I have been with Dish this time for 4 years and prior to that 10-12 years at a previous address. I did go with DIRECT TV for a short period and left to come back to Dish. It is frustrating to have good networks cancelled and still have miscellaneous “junk” channels increase that very few watch. If you do not negotiate a COMMON SENSE price to FOX NEWS and put it back on the air REST ASSURED WE WILL CANCEL OUR SERVICE.
I have called dish 4 times about this issue of FOX NEWS, once I was hung up on and two times I got 2 very good people on the line, as I stated to those Ladies, I will be done with dish when this censorship of FOX NEWS is over I pay for the type of service that I want and dish has removed this from me, you can drop msnbc,cnn and all the other left wing news shows so you can afford FOX NEWS. 80% of all dish calls this last week are about saving FOX NEWS !
We were originally with EchoStar so we have been a customer for a very long time. 99% of the channels/programming you offer are worthless. Fox is the only reason we have remained a Dish Customer. You charge too much, your service is poor exceeded only by your awful customer service. So no Fox, no Dish. I am sure Direct TV is very appreciative of this gift. I noticed your stock has dropped…dropped channels, dropped customers, dropped stock….got the picture!
I want to share with all those Dish Network subscribers my recent trouble with Dish when I had to cancel my service… in October… and just this morning finally got an e-mail that settled my account fairly and received an apology for all that I have been through for the last couple of months…. Just in time for Christmas.. I want to warn all of you that are going to attempt to cancel your service to beware of how you do this. Do not even attempt to deal with Customer Service…. or the usual 800 numbers…. Go directly to the following e-mail: JohnK@customermail.dishnetwork.com / Scott Kimble, Dispute Resolution Specialist, Executive Escalations Team…. Hours: Mon, Tue, Fri 10:30 am – 9:30 pm MST (720) 514-7276…e-mail: johnkimble@dish.com Good luck…. and if you find yourself dealing with a customer service representative that states “I am in the office of the President ) and starts threatening you…. perhaps to take your first born, or, L.O.L. simply hang up and call John or Scott Kimble at (720) 514-7276. and continue to blog as you proceed with your disconnect. I am so thankful to God for John who finally resolved this very stressful situation…. Patricia Moore
Seems constant that channels get blacked out over “negotiations”. You satellite companies do nothing but hurt your PAYING CUSTOMERS with this crap. You forget you do have a major competitor doing much much more on tv shows and movies and that is the internet. You satellite companies should get your heads out of your black tie asses and think more of the customer before that 14 million subscriber becomes 1 million and the satellite is a thing of the past. One satellite style came and went and then you people took over next will be streaming video and not satellite. Why do you think the tv’s are getting “smart”? Fix the blackouts and quits screwing over the customer.
We have been Dish subscribers for over ten years. Your service has been so-so, but we get good reception, so we have stuck with you. NO MORE!!! You cancelled Fox News, and we really don’t care what the reasons are – political, financial, or both. We pay for 80% of programs we don’t even care about, but the one station that is on in our house for many hours each day is Fox News. In any event, we have already contacted Direct TV. Whatever the extra costs involved, we intend to watch the one channel we refuse to give up. There is a long wait for Direct TV to install, but you’ve already lost, and I hope your company goes downhill as fast as possible. Nothing you do at this point could undo the frustration and anger you’ve caused among your customers. Life is too short to be pushed around by big liberal companies who think they can get away with what you’re doing. May you be blessed with all the repercussions your millions of angry customers can bestow upon you.
I have been with Dish for several years and have found that over time all of the channels that I enjoy are gone. I do however have hundreds of channels that I have no interest in. Your recent decision to remove Fox was the last straw. I will be switching to another provider and will press everyone I know who uses Dish to do the same.
Why am I surprised that Dish dropped FOX. This is a Colorado company.
Did someone say LIBERAL. Management must be smoking a lot of that
stuff recently made legal in Colorado. Wonder how much they contributed
to OBAMA. Plan to switch providers ASAP.
yay, leave faux news channel off; they’re all propaganda anyway
Idiot. I’m sure you know Fox is “propaganda” because you watched it so much, right? Let me guess–you get all your information from The Daily Show.
Keep drinking the Kool Aid and smoking the ganja.
I heard your reasons for dropping fox but the truth is I do not care why. I didn’t want to do it but you are out and direct is in. They are swamped with installs, will take a few days. And you just raised the price five bucks. You made a business decision and I made an entertainment decision. ( If you need to save money cancel MSNBC word Is that there are only 8 people that watch that)
Well, great. We just get back our programming with Turner Classic Movies, and now we don’t have Fox News!
You guys sure have a dumb way of trying to get subscribers to re-sign with you. I watch Fox News every night.
Your CEO on the Fox News channel trying to explain the situation doesn’t help.
FOX or bye bye. You have 24 hours to get fox or bye bye. Got a better offer pending from Charter. Most of your channels are ads. Not the 250 I pay for
Your not that good. Get fox news back or I am switching. I am sick of blocking channels we pay you enough
DISH, You sure do like getting my payment every month don’t you. Well, keep dropping the channels and I will have to drop you. Been a loyal customer for over 15 years. I guess that means nothing to you does it.
Just not enough money in your fat paychecks huh. Greed gets you nowhere
You are going from bad to worse, sometimes there’s just not good programs on your TV stations, maybe you don’t want to pay for the good shows? And now dropped Fox News, I hope we’ll see a discount on my next bill, the area where we live force us to have some kind of retransmission and IT IS expensive! Have had Dish for years, sadly every time more dissatisfied.
Gone in 72 hrs if all FOX channels are not restored.
I agree just shared my experience
I believe we all should call and cancel
The same time.
Anyone got an ideas how to organize this?
Some here are saying direct tv is better.
They are eating out of the same dish.. Get it
” DISH”
It s just paper work.
Same corp. owners.
Maybe if some of you are owners of stock in dish / direct you all should sell !! TODAY”!!
We dropped cable TV twenty plus years ago and signed on with Dish Sat. Network and have never used another Sat. company. We are extremely disappointed that your company has dropped the Fox News channel. It’s the one program that is watched by our family on a daily bases.
We pay a sizable fee for several Sat. systems, a Tailgater and special programing. If Dish doesn’t get things fixed with the Fox News very soon WE WILL cancel our services.
I sincerely hope this isn’t motivated by liberal left wing politics.
I am along time loyal customer and it’s simple, No Fox News, No money from me!
I will cancel my service and switch to Directv or Cox. Dish did this same act with Fox News back in 1997 or 1998. Dish does not want to pay Fox News the subscription rate they have earned! I just spoke with a Dish Account Specialist and she offered me a $5 a month credit on my account. What a slap in the face!
YOU can find room for ALJAZARA or what ever AL GORE’s other rip off, and MSNBC and all the other liberal rags that pass for news..
GET FOX BACK ON or I’M O U T after many years of paying you too much any way.
Now I understand why you corporation is rated one of the worst by business leaders !!!
VERY UN-HAPPY (soon to be ” former”) CUSTOMER.
I turned on my regular morning news show this Monday morning and had quite a surprise. Not one I liked at all. I’ve been with Dish for 10 plus years and I will drop you in a second if you don’t get FOX news back on the air. I’ve read around on the internet and it sounds to me like you are using some rather crude extortion tactics on FOX. The relationship has been good for both of you and the customer. I don’t want to leave DISH and I WON’T leave FOX so hope you get this resolved like today!!!!
My suggestion: Bundle all the Fox properties into a package and have you folks that watch that swill pay for it instead of the rest that dont watch any of it but have been subsidizing your viewing habits. This should give us none viewers a discount in the bill.
If you really want it so bad then you should pay for it.
What in the world is going on with you Dish Network? I have talked to so many people about how much I love Dish and how great they are and all the great programming they offered, I could go on and on. There is so much more I could say, however, at this point I feel like I have run into a brick wall. This morning I tuned into Fox News and it had been taken off completely! Why? What are you thinking? What is your point, what is the reasoning for such a seemingly quick decision. I don’t understand, what is wrong with you corporate? This is so sad that such a good thing has gone bad overnight, I am exstreamly saddened, disappointed and frustrated. And hurt to the point that now I am considering leaving Dish. Never in a thousand years would I ever think it would come to this. All I can do now is plead with you to reconsider bringing Fox News back on Dish Network, please. Looking forward to hearing from you really soon! Teresa
Went on Facebook today boy there is a lot of unhappy Dish customers. I have been with you for years. I started watching Fox and Friends from their very first day and have not missed hardly any sense then. Why in the world would you drop them. ????? I’m hoping to stay with you guys but need my news fix.
Hope you read this post but most likely not.
better get Fox back fast or i will be gone.
WHY in the hell did dish drop fox news…..most of the dammmmm channels are shopping channels…now they drop dish…I pay GOOD MONEY to dish…..You, Mr. Clayton will be getting a registered letter from me…….Did Obama do this????
Have been a customer for many years with few complaints to speak. Programming Packageing is my biggest disappointment since I have my favorite programs which always seems to require me to move up in Package. Good marketing but with the removal of FOX programming completely, you have created a “no win” situation. I assume it is money vs political but regardless, I will go where I can watch FOX. So, Dish Programming best devise a way that customers like myself can get the viewing they demand. Most of the channels in a package have never seen my viewing address on the ratings scale. Fix the issue !!!!!
just one thing: I don’t give a rat’s ass what it takes, but you better patch things up with Fox and get them back on air or you are going to lose another customer and I mean quickly!!!!!!!!!!!!!!!!
having been a customer of dish threw several years, I want you to know this morning as I turned on my tv. the only news channel that I watch . ( fox news) was no more. so after going threw a person in chinia, I have desided to shutoff my dish service . as of December 24, I will no longer buy your services. at 109.plus dollars per month. your service is NOT WORT IT , SO THANK YOU DISH NEWWORK FOR BOWING DOWN TO KING OBAMA. your bussness is going down hill from now on. I only PRAY that more patriots will SHUTOFF DISH . and as a side note. being a combat wounded viet nam vet. the red communist of china armed our enemys. why are dish even in communist china. if I had known that the communist where reading my personnel info. you dish network would not have gotten 1 cent of my money
You know, you really sound like a fearful little putz. I suspect you’re Christian, but I would say ‘oh what little faith you must have in God if you’re that scared and freaked out.’
Well, I suspect you’re an idiot, because you are. Libtards like you are the reason this country has been weakened so much over the last 6 years. I’m sure if it were up to you, the only “news” we’d be allowed to watch would come from Stewart and Colbert.
I just visit your site and I asked for mobile no. I put my mobile number after that I get a call back from your side. Then I just told him I want to take a connection he told the price and offer.
Than I am tell that I will take your connection later on Feb 15 Then your agent said that why are you waste my time and why are you know all things & also said that why are you surfing our website . Is that services you are giving to the new customer . as I mindset that I will not go for your service and I will also put the case to social site that if anyone interest to take the connection and know something from seals agent then they replied “DON’T WASTE OUR TIME” .
Call received Number-+919212129928
Call time-03:32PM
Call Date-20/12/2014
I have had numerous issues with Dish in the past years and have gone on to a cable
network. Now I am seeing Dish wants to control our news, i.e. Fox News. and use it as a bargaining chip. There are other tv and internet networks that we can use. Get back to selling your product and stay out of the political arena. You will definitely lose subscribers. I for one will not go back.
We have been set up on auto pay for over 5 years with dish network watching our bill go up. We to bought into the internet scam on a 2 year contract. I have heard 3 different stories on that one and needless to say very little results. But the customer service we have received this time has been all lies too. We have as l said paid auto pay since we started with dish. The payment has come out on the 21st of the month for over five years. Except this month they took it on the 4th of December, posting to my account the 5th, I called the morning of the 6th and was told “oh big mistake your money will revert back to your account in 72 hours” big lie. I called just over 72hrs then I was told it will be there within the week another big lie. Now 10 days later I was denied my refund “SAY WHAT” in no way was I ever told that there was any possibility I would not receive any of it back. They passed me on to the specialist who told me that’s the way it always works.The bill regenerates on the 1st, so what if you have set up payment for the 21st if they get your money early they do not have to make it right with us the customer. What happened to honest customer service their employee’s just tell you what they want and it doesn’t matter if it is anything close to the truth or not. It does matter that they screwed up my bank account. As long as they got there money. They do not care if they took my electric money or food money so what we just get to figure it out. The lies I have heard from dish has me to this point maybe a lot of their customers should be looking at a class action lawsuit and get back some of our money. I am sure so many have been taken for it is not just me that is being lied to and robbed. I am now actively seeking a new cable and internet provider. Hope I can find a lot better deal and not ever have to be scammed into programing that starts out a lie, like my internet program.
Re:DishNet “High Speed” Internet Service
I have been a Dish customer for well over twelve years now. I haven’t had anything but positive experience regarding our Dish Satellite T.V. service. I heard about Dish’s internet service, and thought well It probably will be just as decent to, and also will save me some money. So, I recently signed on a two year contract for Dishes high speed internet service in late August of this year(2014.) Since then, I feel that I have been bamboozled by Dish. The advertisement and all that it claims doesn’t hold true. I start having fast speed for maybe a day or two, and then I have slow speed, after a certain period of time. I get an email saying you have used 70% of your data, and the day of the next cycle period just started. I was told it’s because of other devices using the WiFi. When I talked to a Dish Representative, they made no mention of this. Had I known this I wouldn’t have signed onto this contract. I get better reception with my mobil phone service, and sadly my local telephone companies internet service that I formerly used prior to DishNet. It has been a pain in the butt, so much so that I’m considering hiring a lawyer to look into my situation.
It’s a SCAM! Don’t recommend it to anyone! Spreading the word where and how ever I can!
Disappointed customer
I have been a dish customer for many years.
I moved and was told because i was transferring the move of services would be free.
I had a 3rd party contract show up in a beat up truck,ratty jeans.
I called dish they stated this was a 3rd party contractor.
an hr.after the tech was here he stated he cannot put my cable up because 1 of the remotes are missing.he stated 1st he wants 30.00 cash,when i told him why couldn’t he put it on my bill,he stated he wasn’t allowed to do that.i told him i had no cash,but could write him a check,now the price goes up to 40.00.the 1st bill i get had over 80.00 of charges.a power surge protector 30.00,a dish cleaner 17.00,and a remote 40.00,i didn’t order this stuff,my husband said he found it underneath our couch 2 wks ago.dish said they took off the charges and would do an investigation,its been 3 months they stated since its been 3 months they would also take the past balance 177.00 off my bill.it been 4 months-i write down names,times,dates,id numbers of people i talk too but they type in what they want.
I have been recieving harassing phone calls ever since i stop services with them. i stop services and did not get the bill yet and i am getting phone calls saying i am pass due. but i did not get the yet..i finally recieved the bill and i call to find out it was not the final bill they tack on another amount..i am. still getting harassing call and not yet recieve the FINAL BILL. .ATTORNEY HETE I COME
after making multiple calls to the service center for repair on my service {ihave paid 7 dollars a month for seven years for a servive and upgrade package that was never used) i got virturely no coroporation out of these people. i had been without service for 7days and they didnt care. after the last call that I made to these people Itold them that if they didnt correct this problem today that I would. they said they would call me back in two hours or less to take care of this problem. no calls problem not corrected. now i am with direct tv who had a new install the next day. sorry dish you guys are totally iresponsible and dont care about your customers. Iwill be calling your corporate office for arebate of the seven years I paid for a servive contract that I couldnt even use. plus a rebate on my last bill. sorry dish your the loser here. you will lose more buisness because of the way I was treated.
I was stunned today by the lack of real business knowledge and customer service Dish employees have. 3 days ago I spent about 45 minutes on the phone going thru step after step to try to get my receiver to provide the On Demand service THAT HASN’T BEEN WORKING FOR 2-3 MONTHS! At the end of the conversation I was told that my equipment seemed to be defective and a service tech would be out to see me on Tuesday 12/2/14 between 12-5. Of course I sat here all day and no one came. I called at 5:30 only to be told that no one scheduled a technician.
So I get sent to another Broadband employee who wants to walk me thru the exact same steps I’d done several times before. Mainly because the gentleman who helped me didn’t make notes on my file. So I wasted more time on the phone only to be told that in this situation they would need to simply send me a new receiver and I could hook it up. I’m OK with that and I agree to that plan of attack.
Here’s the kicker. I ask him who I could contact once I get my receiver working again about how Dish can compensate me for being unable to use the features of my TV for the past 3 months. And he tells me that I don’t pay for On Demand so there is no compensation. I try to explain to him that when a feature is part of an overall package of services that I purchase, then I am indeed paying for it somewhere and am entitled to all of the services that I was promised when I contracted with Dish. He continued to tell me over and over that I will receive no compensation because it’s not a service I pay for. I try my hardest to explain the simple business principle that having signed a contract with Dish that included On Demand means that it is indeed part of what they owe me and part of the reason I chose Dish over Comcast.
So I ask him who I would contact to discuss the issue further and he tells me he’s the ONLY person I would ever be able to speak to because he handles billing. Once again I try to explain. I tell him that unless he is the president, vice president, CEO or some other grand title at Dish, then there is indeed someone else I can speak to.
I finally felt so sorry for the little idiot that I had to let him off the hook. I understand that these people are simply looking up info on a computer and parroting back what the computer says, but obviously DISH places no importance on customer service and retaining the business they do have. So I’m excited to share just ho horrible this company really is
And I’ll be waiting for someone to contact me concerning compensation on my account for being unable to use On Demand for 3 months!
So you people in the dish network customer service department, pissed me off so badly, that after seventeen, count’em SEVENTEEN years with one account and the last ten with a second account, I quit you! There’s no going back! I have contacted your rude, non English speaking employees four times now to get you to remove me from your damn mailing list! I still get THREE invites to come back every other week. On the odd week I get two. REALLY!? Ten whiny requests PER MONTH! LEAVE me the HELL alone DISH!!!!!
So where to start… Let’s start right at day one… The installation. So since I wasnt home the guy came up with some big story about how he couldn’t run the chord under the house because we don’t have anything set up for that to happen… When I have had cable in that room before… So he never went under the house. Instead he decided he was smart and drilled a hole through our brick and then drilled holes in our walls to run the chord. Not to mention he set up our dish in the worse possible spot so now our satellite barely works… Thank you dish! So I called and talked to someone in customer service because I was mad and asked if I could cancel my service with them to offset costs that I’m going to have to spend fixing this… She was VERY rude and told me no… Not what I want to hear. So that is problem number one… Next would be how many freaking times do they have to change the price on us? I feel like it goes up every week and then I have to call and ask why and they tell me about some hidden fee or upcharge… And for what? The very limited channels I have? Seriously?!?! So since I have called and complained about that so many times and been treated TERRIBLY and lied to EVERY time they said they would give me a permanent $10 credit to last the rest of my contract… Oh wait… Guess what happened… That went away away too! Surprise surprise! And then they constantly change what channels you have… Which is terrible. Especially when you have a kid and they get attached to shows only to have they taken away… Thank you dish for being my child’s bully and taking away things she loves! I will honestly say this has been by far the worse customer service and experience with any company I have ever had! And I know they say “I can’t talk to any supervisors” or anything whenever I call… Which I know is lie as I stated earlier. I just know for me personally I will never use dish again and never recommend them and can’t wait for my time with them to come to an end.
Why I signed up for dish two days ago, I was lied too. Today I attempted to order a bundle and ppv was told by the chat rep to call the specialist as they could fix it. Talked to her and she was a very unkind woman who didn’t speak enflish, she then transferred me to another unkind non English speaking woman who didn’t know anything either. Then I was transferred to the “Office Of the President” where I talked to the most unprofessional thing I’ve ever talked to. She was outright a b and she needs to work in fast food, not with the public. She hung up on me cause she is nasty before I got her name. This needs to be fixed, and fixed IMMEDIATELY!!! Figure it out DISH!!
I wish you luck for sure….. just fasten your seat belt and hang on… This is the Dish mafia you are dealing with…. these customer service people must get a huge commission each time they can threaten especially the elderly and threaten them that they are going to remove hundreds of dollars from their account because they have their card on file… just read my blogs Patricia Moore…. this does not get resolved… and has been going on for a month or so… and me being told now that they can’t close my service via e-mail.. I wish I could e-mail to you the ongoing lies and deception that they have e-mailed me…. If you want to see the e-mails…. e-mail me at ****@yahoo.com. All I have asked for all along was some merciful kindness and understanding… and gotten nothing but threats and no resolution. E-mail me if you want to Patricia Moore
To whom is in charge of resolving this serious issue in hopes that this may help all the hundreds of others that have had the same thing happen to them that are our hundreds of dollars and unable to buy food for the rest of the month!
I have e-mailed you desperately trying to get someone who might help resolve this serious issue that I have had with Dish Network and the unkind treatment and the threats that I received when attempting to discontinue my service on November 11th, 2014..the day that I would be moving into my new place. I placed this call to cancel service on 10-10-2014…to let you know in advance that I would be moving on 11-1-14 to another location and that I would be unable to take the Dish service with me as they only allow cable there. Upon speaking to one of your representatives to cancel service she began threatening me that if I cancelled before 2-years that I would immediately be charged at least $400.00 early termination fee and that it would be taken out of my account immediately because they had my card on file. They were never given any authorization to use my card like this…I only paid my bill each month with it. When I tried to explain to them that I never signed any such agreement and that I was never told that there was a two-year contract for my service…(which I had bundled with a local telephone co.) When I tried to communicate with this person…I was transferred to “The Office of the President” LOL to another unkind woman…and was threatened some more. If they would have taken money out of my account I would have been overdrawn and had no money for the rest of the month. Well, at that point I realized that I had better get a grip on what was happening here and told them that I would wait and call them later before I cancelled. I immediately went to my bank and cancelled my card. I still have not cancelled only via e-mail yesterday…and am waiting for a response. I have been very concerned over this and have had much anxiety over this treatment…. and I am not at my expense….sending their receivers and remotes or anything else. It used to be that you could drop it off at a store or a dealer would pick it up…. I pray that others will heed this and maybe we need to get a class action suit over this ???
How long and when will my blog be out of the moderation process? and why what is this moderation process….do you alter my blog? Will I hear from you soon??
every customer has a 2 year commitment in all honesty, I work for them and can tell u the best thing to do is lower your package to the extreme lowest and just finish the two years.
This is not true if you were only ordering a bundle from a local telephone company which included dish…. and not dealing with dish at all. that seems to be the problem… Frontier should not have offered me this bundle…. which included dish, internet and telephone …. and as for finishing the two years…. I can’t because I had to move because of health reasons…. I would have liked to continue the dish at my new home… but couldn’t what is it that is so hard to understand this concept…. I have received an e-mail from Dish that clearly stated that they were apologizing for the error and that I did not have an agreement fro two years…. and would be disconnecting my dish at my old location and sending me a way to return the two receivers and remotes. I can only guess that there are too many persons in the mix and therefore I keep getting e-mails from different people that don’t seem to know what is going on. I would be most blessed to have this resolved…. I am going to write a letter and include all correspondence and hopefully I will receive a good reply. This is definitely elder abuse as I am almost 77 years old.
We switched from Dish to DirectTV and even though I called them to remove the equipment from my roof, they billed me for three months becuase they stated ‘I never canceled my service.’ It took me about 10 hours of call to get them to agre that requesting they remove the equipment was the same as cancelling and thet finally credited my account. As for the equipment, the dish is still n my roof and they never sent boxes for me to return. their records state I would not need to return the LNB (a lens on the dish I believe) i but the entire time I was talking about all of the equipment.
Since they never sent boxes, I recycled the receiver and now they want me to pay $200. the customer service i received from them was horrible.
Forgot to mention that once they said I had to pay the $200 dollars fee ro non-returned equipment, I told them I would call their legal department. The person I spoke to then said “is there anything else i can do for you?” I said no and called their legal department. t cost them more than the $200 in time and phone calls (6-8 hours on a toll free line on their dime) than they were going to get from me.
So I call their legal team and spoke to a senior paralegal and she looked into this. I heard back from her today and they will waive the fee. So if you have major issues, call the Dish Legal team. I am now waiting for he email from them confirming I owe nothing.
Technically, I have had few problems with Dish TV, except of course, they keep
raising the monthly fee and, lately, dropping several Turner channels.
I have been receiving directly from Dish, offers to bundle my TV service with their
Internet service. However, when you call to inquire how you may receive this service,
you are told it is not available in your area. They run constant ads on TV, where
people in the middle of the Sahara Desert are delighted with their Dish Internet, but
where I live, in a 2 million population center, it’s not available? Perhaps I need to
move to the Sahara to get this service!
Anyhow, after reviewing the comments here, I will NOT be interested in getting
Dish internet and, in fact, am trying to find a new cable TV service! It is high time
that a class action suit be brought against these cable companies for fraud and
false advertising, in addition to breach of contract.
DISH Network is the worst!! I moved and due to my location I was unable to transfer my services. I agreed to pay the termination fee. I received an email stating that the money would be deducted from my account 11/20/2014, not on or around that date but ON 11/20/14. To my surprise on 11/16/14 DISH Network deducted money from my account and caused my account to be overdrawn, as I was not prepared to make the payment until 11/20/14. I tried calling to find out why they were in my account before the scheduled date and the common phrase was “there is nothing we can do.” I would NEVER recommend DISH Network to anyone. They are not customer friendly and they have access to your account and can withdraw money when they want to. DON’T USE DISH NETWORK!!!!! Especially when they have access to your account!
This lousy company ripped me off for $206,96 and then promised to refund this amount in two days and they LIED! I went into the hospital for 5 days learned I have BONE CANCER and might lose my leg and this company is now refusing to refund my money! I HAVE NO MONEY NOW TO LIVE ON FOR THE NEXT THREE WEEKS BUT YOU THINK THEY CARE? Look at all of the complaints on this page and they could a crap less if they took our last dollar like they did me! I talked to some moron in the “president’s office” who tells me they won’t refund the money and they use that sneaky tactic of theirs for billing a month in advance so they feel, AH HA, I have her card number so I now I can charge that amount and this was NOT authorized by me one bit and I have contacted the police as this is unauthorized charge in other words THEFT! IF I even keep this company, from now on, I will be sending a money order by mail and you can wait for it as you will never ever have my card number again! I contacted a local TV affiliate over this, the BBB, Consumer Affairs and I expect this money to be in my acct tomorrow and if you gave a crap you ripped off a senior citizen and a disabled woman, you COULD refund this money as now I don’t even know how I am going to EAT for the next three weeks but you don’t give one crap do you? And then we are paying for channels we know longer have and it is all about how YOU want more money from Turner as I called them and asked! “Want to Make Sure they see the complaints”? Like they care? 483 complaints on this site alone and many many others on other sites and used to be a company wanted to keep your business and would not ever rip a customer off like you did me and all these others, your take is this, there are more suckers out there that will sign up so why would you give a crap about a disabled woman? I WANT THIS MONEY BACK TOMORROW IN MY ACCT BY 2 PM AND I HAVE ALSO CONTACTED MY ATTY AND HE RARELY LOSES A CASE! I WILL HAUNT THIS COMPANY, I DON’T TAKE BEING RIPPED OFF LYING DOWN, i WILL GET MY MONEY ONE WAY OR THE OTHER YOU PEOPLE SUCK!
DISH — PLEASE ADD ‘CREATE’ TO YOUR LINEUP OF PROGRAMS. Home and Garden started out great, but you dropped some of its best programs, and others are same-o, same-o. We really want create!!!!! thank you. i’ll expect to see it soon, since i know you want to keep your customers happy.
DISH Network
9601 S. Meridian Blvd
Englewood, CO 80112
(303) 723-1000
(855) 318-0572
Executives:
CEO:Joseph P. Claton
CFO: Robert E. Olson
COO: Bernard L. Han
Well I have been with Dish 2 years January 2015. I can can say my service has been pleasurable until around this past September.I began to experience varies minor issues id called in to trouble shoot, at this time I assumed my HD Reciever was experiencing difficutlies figured tech support issue a signal and bam back in service. I work for a cable company so more than fimilar with the processes that should take place.
Well while trouble shooting my HD Reciever the very nice technical support Representative advises I do not have HD equipment. This point I feel feel lied to as thats what I set my account up with to find not one of my two recievers are HD yet thats what I requested. Your lovely representative promised a credit for the reason I was Lied to on my install and had non HD recievers!. Nice gesture let the issue go.To find the credit was never applied so I call in to customer support to get this corrected I mean your representative promised this she repsents your company. Oh this got esculated to the Presidential Offices, finally apoligized to after 60 hours on my cell between being on hold, hung up on, advised just seeking a credit cause I didnt want to pay my bill. ( almost 2 year my bill has been paid monthly) your Presidentail Office Representive issues me the months credit. Well sort of as you do mot credit the recievers taxes and such, well ill deal with with it. This was October now she advised will take 24 hour to post to the account 48 to be visiable on my account online then. She said she coukd issue me the HD Recievers but will renew my Contrat! Now why would my contract renew if this is what was requested, I have 3 LED flatscreens why would I not want HD but im defiently not stupid its October my contract ends in January and my channels keep dropping! Well October 13,3014 I come to discover that I lost even more of my service well all of it. I call in to be advised I didnt not pay and I was a non pay disconnect! I advised the Representative that a credit was going to be applied per the “Presidental Offices” oh well yes a fifty some credit however you owe $300!! What how does my bill go from $78 minus a fifty some credit to a $300 balance?! The repsentative refused to explain this refused to connect me to someone who could and would not do anything but demand my payment method! So I disconnect the call totally pissed. I call back got a very nice gentle man mind you im in tears at this point explain everything from square one to the current issue of where this $300 balance came from. Well this representaive advise no my credit is there the balance is $29 so they disconnected me for $29. He apologized and we processed a payment and my services would be restored fully as I told him ive only been getting 5 -10 channels and my card keeps say it needs inserted. No problem take his advise , well no channels came up that night nor the rest of the month. Countless hour trouble shooting advised my wiring was bad needs replaced. Ok so I hire a company to replace my cable wiring. Still no channels I call back ill with having these issues and getting no where! Finally October 26 I reach my saviour technical support goddess who tells me the 3 codes are related to a faulty dish causing the problem and one faulty reciever. I advised I was told if they replace to recievers im then renewing my contract and a service call is $98 no matter if its on my end or Dish networks. Advised im not paying either she advised no they will replace the recieve and no service call fee and a tech will be at my home first thing November 2 & she would see to it I didnt get charged for the month of service. Oh my god this lady is a saint finally I get my service back fully!!
Tech arrived first call 7:30 ish November 2nd, my representative pulled through and the Tech in my home was great. Faulty reciever and part on the dish itself. Finally peace in my home service back kids happy but disappointed with no Cartoon Network. Thats fine I work for a cable company im more than informed with network contracts it will be adressed no complaints I know it takes time.
Well then I get home November 13 and im sitting with NO SERVICE!! I call in request a supervisor the Representative is a bit short but did deliver me to Matt BF1 who pretty much advised me I need to just pay my bill so I start to review my issues oh no he was going to listen I owe the amount pay up or do without attitude. I had to request him to look into my account I have a credit as I did not have any service in October untill November 2. Oh yes a credit was applied on October 13 pay your bills he tells me! Wow really? I requested to speak with the Presidential Office Matt BF1 tells me no! I request it 15 times before his rude snide self finally transferred me to Crystal in the Presidential Office, who advised no credit will be given and not her problem I stll need to pay the balance or services remain off! No after 160 hrs into dish since September on my cell phone and im being charged for the service I did not get Not even the Dish Self Help Dummy Channel all my main reciever would show was insert dish card and the other just had 3 error codes but im suppose to just shell out eighty some dollars and deal with it oh then advised im being charged the service call. NO at this point 160 hours of my time being treat ingnorantly by your staff and made to feel like im a cheap ass trying not to pay my bills when ive been with this company just shy of two years and no issue paying or my services till September and this id how you allow your staff to treat your company? No send me return boxes! Oh yes I get charged for those and $300 for early termination!
My staff that work under me do Not treat my customers in such a poor manner as your staff members anf if they did they would be in the unemployment line! I cant seem to get this resolved so ive issued a complaint to the Better Business Bureau and contacted several local news statiseveral local news stations as I cant seem to this resolved with Dish and im still with out services and I do believe a month of no service due to your faulty equipment voids my contract and I should NOT BE BULLIED TO PAY FOR SERVICES TH AS T WERE NOT AT ANY FAULT OF MY OWN BUT YOURS!
Looking Forward to see if I get a response or if I will have to contact legal assistance and seeing the mounding esculations and enormous amounts of similar complaints maybe a class action suite should be presued!
Sincerely a “Valued Customer”,
Bridget Fown
I have contacted dish on several occasions for the past year and have been told lies about billing. When I contact customer service and request to speak to a manager I am told that I cannot. I am getting representatives who refuse to let me speak to anyone higher without telling what the issue is. I have been calling constantly and at this point I am sick of the runaround and sick of repeating my story. The customer service I have gotten sucks to where I have requested first and last names on the last two conversations and employee ID numbers. I was told that whether what they are doing is unlawful does not matter, I will have to get a legal team for their legal department to get involved because they are falling business rules.
This is my second step before BBB. This is addressed to:
CEO: Joseph P. Clayton CPA
CFO: Robert E. Olson
COO: Bernard L. Han
I would like you to go back into the records of my account and see and hear my conversations with who you have representing your company. I want to say you all flock together but I’ll know that in our later conversation. Don’t ask your Reps anything, nor me, just listen and read my bills, and than I would like you 3 to question us, after you make the Godly decision. Your company makes me physically Ill when I realize I have to deal with them. I am so upset and please note, that being upset comes in stages. And now we’re at exit stage left, I’m tried of being bullied by this company. It does not matter to me who exits, there are other’s company’s out here, just as well as more battered customers that you can keep abusing, I’m done with the bulling it ends now. Giving this company a chance, so that I can think in a level arena of thinking. Because right now I am highly upset, disappointed, and there is no more room for abuse.
Oh they dont keep records of your account. Ive been advised this by several representatives and even requested a copy of my accounts notations which by law they should have and produce them but no!
I recently got dish on October 28 10 days ago I called to cancel well I’m stuck with something I don’t want because they will charge me $480 to cancel I can’t even afford other high priceses if any one needs TV or internet service call art much better priceses I’m not really stuck I’m getting to the bottom of this with they CEO Joe clayton
Add me to the list of disappointed and disgusted subscribers of Dish. The CEO ‘s position on the Turner Network channels could not be more wrong. CNN, HLN and TCM are three incredibly valuable assets in the lineup of Dish channels. Dish and it’s corporate demagogues should be thinking of the public they serve and not just the bottom line. WE WANT THE TURNER CHANNELS BACK!
I want it known that I think it is BS that I have to pay to return your equipment! You dropped it off for free, I think you should pick it up for free, especially since you are sending out a tech. to get the receiver out of the dish itself; why not pick up the rest with it!? And $17 a box!!
The fact that I would have to pay should have been disclosed when I signed up!!!
Never again Dish Network and I will spread the word!
This is BS!
I meant that last comment for this post. I typed that I wish I found this page before giving this company my loyalty, and that I completely understand you!
I’m so upset with dish my husband is dying of cancer I’M signed up for 12 months of dish which was up Sept 26th when I called to stop the service I was informed that they use a bate and switch the contract is for two years I’m out of work do to my husband
Being sick and they won’t let me out of a contract that I believed to be a year not two the most uncaring people I have every dealt with SAID IF I WAS DYING THEY COULD HELP ME BUT SINCE THEORY CONTRACT IS IN MY NAME THEORY IS NOTHING THEO CAN DO PLEASE DOT USE DISH Thank you
Dish Network has a lengthy history of carriage disputes. As a Dish Network customer for nine years, we’re sick of it. Now TCM and CNN have been dropped by Dish. Really Dish? This is outrageous and ridiculous! So the contract with Dish has expired and Turner wants more money for it’s excellent programming. So pay up Dish. This contract dispute should never have reached the stage where channels have been dropped from my Dish programming. One would expect Dish to understand and budget for increased programming costs when renegotiating expired contracts. Or if Dish’s profit margins are so slim as to not allow for increased payments for quality programming like CNN and TCM then at least allow me the option of paying extra for TCM and CNN, JUST DON’T ABRUPTLY DROP MY FAVORITE CHANNELS!
my friend got Dish Network about a month ago and it’s the worst job that I’ve ever seen of insulation look like a two year old actually did it. its obvious to me that they do not have to be qualified contractors to do installation.. just drill a hole and put the cable in wherever you want to, who cares how ugly it is to look at.
I am so sick of Dish taking channels away but the price doesnt go done how is this fair?!?!?!?! When we first had gotten Dish we had both Lifetime and Lifetime Movie channelswell they took away LMN with some stupid excuse. Now there are 3 more channelsoff channels 200,202 and 143. In the past there were several others!!!! Oh there are plenty of channels but alot are channels with infro ones selling things who the heck wants them?!?!?! I WANT ALL MY CHANNELS BACK!!!!!! SO VERY SICK OF DISH DOING THIS!!!! I hope everyone reads this and sends emails so we dont lose more!!!! I want to see if Dish even reads these and will reply!!!
DISH, like all the cable companies, have a monopoly and just don’t care. You sign a contract for specific channels, but they drop channels all the time. In the REAL world
this is called FRAUD. You can’t go and buy a Mercedes and the dealer gives you a
Toyota instead! If channels change, then there should be a decrease in the monthly fee! I am not one for more government regulation, but it seems that the cable industry
is inviting just that. Then they complain about ‘over-regulation’ – you can’t win!
I have a past with dish network, which is not good. I had a dish network system installed on 15 Oct 2014 and the next day 16 Oct 2014, 2 of the systems don’t work, to include my external hard drive which I paid $105.00 for. I called dish network 4 times and one of their managers said we had a bad connection to call him back, which I did 3 times no answer. Ph # 866-240-2347 ext. 80017, thank you Felippe for not answering your phone. Great service let me tell you. DO NOT DO BUSINESS WITH THIS COMPANY. TERRIBLE SERVICE. I will call the BBB IN THE MORNING. Military members beware.
I agreed to purchase both TV service and Internet service from DISH. After several attempts, I actually got a technician to my home to install both services. TV was hooked up, 1 TV worked, the 2nd did not. Different Tech came out got the 2nd TV going. Neither knew anything about internet service. I called the DISH office and got a different Tech to come out and install the Internet service. Worked all day and failed to get it operational. Said he tried I everything he knew and could not get it operational. I called the DISH office and after several long conversations they said I would have to get internet service somewhere else that they couldn’t provide it. Received my bill from DISH and it indicated that I owed $99 for Internet installation. I called DISH and argued with several layers of people to get this service charge removed. Finally got them to agree to removing the fee. I asked to receive a paper bill indicating the reversal of charges. When I received it I paid it electronically through my bank. They cut off my services even though the bank has paid from my account but has not been received in their system. I argued with a Customer Service rep and her supervisor regarding this subject indicating that sending an incorrect bill charging for services never received was the root cause of this problem. Extremely poor customer service at all levels I have dealt with. Do not use DISH network if there is any other option available to you.
RE: My Acct
I changed to DISH TV about 1 year ago and at that time was bundled internet with Frontier. About 4 months ago, I unbundled with Frontier and bundled with DISH NET. Going with DISH was THE BIGGEST mistake!!! When the DISH TV was installed, I had to have the Technician out a couple of time because I did not have the correct receiver for what I wanted to be able to watch, i.e. ON DEMAND or even Pay Per View after I had told the person I put the order in with for the service that this is what I wanted to be able to do…get HBO, On Demand and Pay Per View.
About 4 months ago, in June, I decided to unbundle with Frontier internet and to have both internet and TV through DISH. Another MISTAKE!!! I was not told up front everything I needed to know that was included and NOT included in this internet service. I began having trouble right away with not getting an internet connection and having to reboot the Modem every 2-3 days. I was told when I called DISH and talked to an internet tech there that was normal and he had to do it all the time! This is NOT normal! You should not have to keep rebooting every 2-3 days with ANY Service!!!! After having the “system light go out an not come back on even after rebooting, Dish sent a Tech to the house to check out the problem. He (he is now the Manager of the Local Dish office) found that the connectors were loose at the Dish and at the Modem(I had been checking the connection at the Modem to make sure it was tight…and it was not each time), he was afraid that water may have gotten in to the cable, so he replaced the connectors. When making sure things were working properly before he left, he told me that if I have anymore problems that I should call and they would send him back out to change the Modem since that would be the next thing to change. I asked him why he didn’t just do it then and his reply was that DISH had to authorize him to install the new Modem and they hadn’t authorized that. So just the next week or so, I had more of the same problems…couldn’t get an internet connection. I once again called DISH and was told that my computer was running slow (it took over 1/2 hour to down load a picture) because we had gone over our Gigabit limit!!! WHAT????!!!! This was the very 1st I had hear of any limit to Gigabits and have NEVER had a Gigabit limit on any other service I have ever had!! And I’ve had several!! After making yet another call to DISH, I finally got someone who told me that the signal at the DISH was good and going to the Modem but was not continuing to the Computer for the connection. I had all that figured out myself long before this, but couldn’t convince the techs that I talked to one the phone!! I guess they must think because I’m a woman, I’m not smart enough to know anything about computers……I’ve worked with computers for years and know what they are capable of! Plus the fact that I have a son who was a technician for Mediacom and a nephew who is the head of Supreme Radio office here in Illinois and have set up all the 911 systems….the man knows computers inside and out!!!! I do have the advantage of their input on anything to do with computers, so I am not stupid and I DO have common sense and logic which is needed to figure out most computer problems like I was having!!! Anyway, the last tech that I talked to about the Modem sent out another tech to install a new Modem and, SO FAR, that has fixed the problem.
The internet problem is not the only problem, however! When I received my 1st bill from DISH, I noticed the DUE date had changed, of which I was NEVER notified! I am on Social Security and get my check on the 3rd of the month. The DUE date was changed to the 15th….the 1st bill was dated to be paid by the 15th of that month instead of the 28th of the next month. I received that 1st bill after I had already paid them the initial bill and final bill to Frontier so I no longer had funds to pay the 1st regular bill. I know that this seems confusing but when DISH looked at my account when I called them and explained the situation, they understood my situation and that I did not want to have to pay the $7 late fee, so they told me that they would wave the late fee. The next bill I got, I again called and told them the situation and they told me that they could NOT change the due date until after the 2nd billing period and I should call in and they would change it at that time. Ok….so I did just that and was told that I could not change the due date until I had a ZERO BALANCE….so now I have gotten 3 different stories!!! I have called each month to tell them the situation and NOW they tell me that they CANNOT change the due date because it is internet!!! WHAT??????!!!!!!!! I know that all it takes is an entry into a computer to change a due date….IF THEY WANT TO and to help a customer out!!!! Obviously this is not their goal to help…or keep their customers!!
Since changing from Frontier internet to DISH NET, we have incurred more problems with our TV. WE COULD NOT ACCESS PAY PER VIEW OR ON DEMAND!!! When I called to see what the problem was the 1st time, we were told we needed a “Router” for our computer…so we got one and installed it! Still had problems accessing and so we returned the router in exchange for a new one, thinking it made have been a bad router.
Yesterday, October 13, 2014, I again called DISH to tell them we cannot access On Demand or Pay Per View. The technician I got helped me to go through the Menu and find that we had NO internet connection! We went through all the steps and got the TV connected to the INTERNET to be able to pull up HBO ON DEMAND. The trouble did not stop here, however! It would NOT pull up the list of episodes to select from so the fellow and his supervisor said to wait for 30 minutes and try it again because it may take that long for the information to come up on a reboot. Okay, and the tech tagged my phone number so that in 30 minutes or so, I could call back and get him because he knew the situation. OK…we are on the way to progress and ultimately success…..NOT!!! I waited about 45 minutes and the same thing….no list to select from!! I called DISH and got sent to another tech because the one I had talked to was busy with another customer…Fine! The next tech I spoke to proceeded to tell me that it was an issue that was being sent to the Engineers and was not fixable then! WHAT????!!!!!! He transferred me to yet another tech who informed me that we may not be able to pull that list up because we may have gone over our Gigabit limit! WHAT???!!!! Should not have used 20 Gigabits or even 10 GB for no more than we do!!! I was then told that they don’t recommend “streaming” videos because it uses Gigabits!!! Pay-Per-View and On Demand go through the Internet and uses up Gigabits!!! Never had that trouble with any other providers with Gigabit limits or with On Demand going through the internet!!! I promptly told the tech that obviously if this is the case that DISH needs to definitely upgrade their entire system!!! Even people I know that have DIRECT TV haven’t had that problem!!!
I am cancelling the HBO, STARS AND ON DEMAND AND PAY PER VIEW TODAY!!! CAN’T USE IT …..AIN’T PAYING FOR IT!!!
I AM CERTAINLY NOT RECOMMENDING DISH TO ANYONE EVER!!!! EVEN IF I HAVE TO PAY MORE, I WILL GO BACK TO ANOTHER MORE RELIABLE SERVICE….MEDIACOM!! I AM NOW SORRY I LEFT THEM IN THE 1ST PLACE!! AT LEAST YOU CAN GET THE SAME STRAIGHT ANSWER FROM THEM AND THEY TELL YOU UP FRONT WHAT YOU NEED TO KNOW ABOUT THE SERVICE….NOT TO MENTION EVERY TIME IT RAINS THE TV AND INTERNET DO NOT GO OUT LIKE IT DOES WITH DISH!!!!
I just got off the phone with DISH and ONCE AGAIN, I got a different story and got treated as if I’m an idiot and have not clue!!! I called to drop HBO, STARS AND HAVE THE PAY PER VIEW AND ON DEMAND DROPPED!! I was told that I didn’t get charge for PPV unless I ordered something…..WELL DUH!!! I AM NOT STUPID!! I had to tell this woman 3 times to drop this from my bill!! She insisted that she connect me with the Accounts Services to “see what they could do to “help” me”…..I told her 4 times NO!!
This is not the only problem I have had with DISH. Everytime I talk to them about the bill, I get different figures that it is supposed to be!! The last I knew it was supposed to be around $150, when I called in and the amount due on the automated system says $130.86! Then this woman today told me that by dropping HBO, Stars, etc. it would bring my bill down to $181.00!!! My bill has not or will not ever be $181!!
I will be dropping DISH even though the contract is not up!!! AND I WILL NOT BE PAYING ANY CANCELLATION FEES….ESPECIALLY AFTER ALL THE CONTRADICTORY INFORMATION ABOUT MY BILL, LET ALONE THE DISASTROUS SERVICE, OTHER CONFLICTING INFORMATION…AND NOT BEING TOLD UP FRONT ALL THE OTHER INFORMATION I SHOULD HAVE BEEN TOLD WHEN I TOOK OUT THIS CRAPPY SERVICE, e.i. the internet gigabit limits, the On Demand and Pay Per View using up the internet gigabits!!!
I do have one good thing to say about a very nice man who is a technician for Dish….he did tag my phone “on shore” so that when I call in, I GET A FLUENT ENGLISH SPEAKING AMERICAN!! To that man, I Thank you!!! He told me that was his job and I was sure to let him know that I GREATLY APPRECIATED that simple gesture!! It’s bad enough that you call in and have to “Press 1 for ENGLISH” and STILL get a FOREIGNER who not only CANNOT speak English but CANNOT understand what you are trying to tell them, let alone you trying to understand anything they say and all the while they are reading from a paper that is supplied to them by the company to tell the customer what their problem is…..even if it isn’t that problem!!! THEN you can’t even get straight answers from DISH when you call in nor get the full story when you take out their so-called service!!!
Isn’t it amazing….About 10 minutes ago at 2:40 pm, my Husband turned on the Guide on our DISH TV and found that they had already, by a stoke of a computer key, taken HBO OFF our lineup……..I called them at 12:25pm today to drop HBO and they have it deleted from our line up already! BUT…they can’t make a computer key stroke to change a DUE DATE on a bill!!!
I AM SO SICK OF THIS COMPANY THEY DO NOTHING BUT LIE AND SCREW PEOPLE OVER. I HAD HAD DISH FOR ABOUT 7 YEARS. EVERY SINGLE MONTH I HAD TO CALL IN TO CHANGE MY BILL BECAUSE IT WAS WRONG. I MOVED FROM COLORADO TO MISSOURI AND STILL HAD THAT PROBLEM. I HAD TO MOVE TO TEXAS AND ASK IF THEY WOULD PUT IT ON HOLD DUE TO ME NOT MOVING FOR A MONTH. THEY TOLD ME THAT THEY COULD NOT HOLD IT THAT LONG. I SAID WELL I WILL HAVE TO CUT IT OFF. AFTER I MOVED I GOT CALL AFTER CALL FROM THIS COMPANY SAYING I OWED FOR EQUIPMENT AND I SAID NO IT WASN’T MY FAULT THEY COULD’NT FIND IT. AT THAT TIME THEY SAID THEY WOULD WAFER THAT, NOW THEY ARE CHARGING ME FOR EARLY TERMINATION FEES. THEY TOOK IT OUT OF MY BANK ACCOUNT. I CALL AND THEY ARE TELLING ME THAT THEY CAN’T GIVE ME MY MONEY BACK. I AM DISABLED AND LIVE ON DISABILITY. THEY CHARGED ME 367.50. I WILL BE PUT OUT OF MY PLACE TO LIVE DUE TO THIS. I AM GOING TO GET AN ATTORNEY THAT WILL TAKE THIS CASE FOR PRO-BONO AND THEY WILL GIVE ME MY MONEY AND FREE SERVICE BEFORE I’M FINISHED. ANYONE THAT WANTS TO JOIN ME THAT HAS EVER HAD ANY TROUBLE WISH DISH IN ANY STATE SEND ME AN EMAIL AT jjbergstrXXXXX@gmail.com THIS IS GOING TO HAPPEN SOON. DISH IF YOU ARE READING THIS, AND YOU PROBABLY ARE NOT BECAUSE IT IS BAD, I HOPE YOU ARE PROUD OF YOURSELF FOR SCREWING A DISABLED PERSON OUT OF THEIR MONEY.
I got their service based on their advertisements. Started with the 10gb PKG AND ALL WENT WELL FOR FIRST FEW MONTHS….THEN STARTED “RUNNING” OUT OF SERVICE. Mind you, we were told you can’t listen to music, play games, or watch movies with their service! So, I called, and they said I was out of Gigs and needed to buy more….this occurred for a couple months til I couldn’t stand it anymore and sucXXXXbed to their insistence of “going up to the next pkg!” Well, all went well for first few months, I think 3. Then, the nightmare started over again, and now they are saying we need to BUY more Gigs! SOMEONE NEEDS TO INVESTIGATE THEM FOR FRAUD! I was in sales ALL my life, but finally got out because I couldn’t work for THIEVES ANYMORE. Sales in the US today is nothing but CORPORATIONS STEALING FROM AMERICANS, AND WE CAN’T DO ANYTHING ABOUT IT! INVESTIGATE THESE SOBS!~ Please write a review if you are going thru the same challenges!
What they aren’t telling you is, when you buy 10 gbs, you can only use 5gigs from 8:00am until 1:59am. The other 5 can only be used between 2am and 8:00am! I was never told that before I ordered internet from Dish. Can’t cancel without paying $250 early termination fee. I am a Disabled American Veteran. I can not afford to pay early termination fees. Plus the internet doesn’t even cover my whole house, and I live in a single wide mobile home! The router is right on the other side of 2pieces if paneling, but apparently the signal can’t go through thin pieces of wood!
we are new customers to DISH Network when the installer came out she broke my HDMI port on my 50 inch television claims department admits that she did it now they keep putting me off on having it fixed saying that they’re trying to find a repairman most unprofessional company I have ever dealt with I would never recommend anybody to go dish its been over a week and my television is still broke
We keep getting harassment over equipment that was not returned. we’re had a TOTAL HOUSE LOSS FIRE! nothing to return. We have already paid for the new equipment. What more do you want. stop the calls and emails.
Satellite television provider: File a complaint concerning satellite television issues with the Federal Communications Commission (FCC). File your complaint online or by phone or mail at:
Phone: 1-888-CALL-FCC (1-888-225-5322)
TTY: 1-888-TELL-FCC (1-888-835-5322)
Fax: 1-866-418-0232
Federal Communications Commission
Consumer and Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street SW
Washington DC 20554
If you are not satisfied with your cable or satellite rates, look for alternative services that may be available in your area.
***Dish Network has reached an agreement with 46 states’ attorneys general to pay nearly $6 million plus restitution to settle allegations of deceptive consumer marketing and a lack of disclosure about costs and service limitations.The states came after Dish after thousands of consumer complaints were lodged.
Oh I can believe all the problems with which these consumers have had. A very nice gentleman I have known for 50 of my 53 years on earth just had a house fire. He is in his early 70’s fighting cancer and had just hooked up with Dish about a month ago. He calls to cancel the service and they want $400. Really? What has America become when the Corporations rape the consumer so much they cringe at the mere mention of it’s name. It is really sad that I know of many people who move or just leave a bill for a couple years and are just ask for a deposit and they drop the dues which the person had from years past, to get their claws in them again! I am just shaking my head as I read these problems and Thank God I do not have a television, television provider and no intention of getting either. Just not worth the upset.
How do you find out which states we’re in on this? I’d like to have a piece of that pie! These people are not customer friendly. Yesterday I asked for user guide replacement. ( my grandson 2 1/2 years old ripped the one I had into confetti). I was told that it was too complicated for their customers to setup their own remotes to interface with the peripherals. Now, call me crazy, but since I had already done it twice before, I think I’m intelligent enough to do it again? I just needed the brand codes from the user guide. Again I was over-talked, and was told it was just too complicated for the general public. I asked and was connected with a different supervisor 6 times. I finally asked if the codes were now a government secret? If so I presently hold a TOP SECRET SECURITY CLEARANCE! I was then told that I was not going to get the user guide without having a technician come to my home to do it for me, because again, it’s too complicated for customers to do it themselves. Are you kidding me? I worked on and built weapons systems for the Naval aircraft as a Petty Officer at TOP GUN! STATIONED AT NAS MIRAMAR, but I’m too stupid to configure my own remotes??? Really??? And I dare you to try to talk to an English speaking American on the weekends. Every single time I’m connected to someone in the Philippines.(I asked where they were). I could not understand them, and They couldn’t understand me. When I asked to be connected to someone in the US, I was told that wasn’t going to happen then he actually had the gall to call me a “STUPID XXXXXX”! After which he hung up on me! I called back again, got the same call center in the Philippines, but different rep. When they got my name, without even bothering to put me on hold, said “it’s the Stupid XXXXXX Again”. And THEY HUNG UP ON ME AGAIN! I waited until Monday, called again to lodge another complaint about the center in the Philippines… They had the audacity to tell me I was mistaken, that I was NOT just called a STUPID XXXXXX twice the day before!!!!! I WILL BE TERMINATING ALL SERVICES FROM THIS COMPANY AT THE END OF MY CONTRACT( I can’t afford to pay early termination fees, as I am a Disabled American Veteran, on a small income). I really doubt that they care if people take their business elsewhere… At least they don’t care if I do… But I won’t until after I spread the word through the VFW, DAV, AMVETS, AND THE AMERICAN LEGION, so that ALL VETERANS and their FAMILIES know how this company treats Veterans and the Elderly people who come to them in faith and hope for good service. Did I mention that I hve been a customer for almost 20 years? They weren’t like this until the last few years, at least to me.
I have had the WORST experience with Dish Network and their LACK of customer service! I have currently had Dish for a little over two years.and I have never been disrespected as I was today ! Firstly, I made a payment to Dish for 82.51 on Sep 21, 2014. I didn’t have service prior to that for about a month because I pay in advance. On Oct 2 a warning message appeared on my screen that said, “Your services will be disconnected in 48 hours.” I immediately called Dish and the Rep viewed my account and noticed I paid on the 21st he then told me to press “ok” so that the system could recognize the payment and the message wouldn’t apear. However two days later on October 4th my service was cancelled. When.I called Dish the 1st representative wasnt rude, however unaware of how to help me with my services. She insisted that she couldnt help and that she would transfer me to her supervisor. When her supervisor answered the call he presented himself as Dusty. As I explained my situation to Dusty he was VERY defensive! His Tone, attitude, and professionalism was horrific! He began to over talk me and i let him continue. He went on to explain that my bill generates on the 19th.and due on the 2nd. I explained to him that I have a “Pay in advance” account and very rarely pay at the beginning of the month. As I said that, Dusty exclaimed, ” YOU barely ever pay!” This BLEW my mind amd I went quiet. He then said “Not trying to be rude.” I them stopped him by saying “May I speak with a different supervisor? ” He then went on to say there was no other supervisor available. I then asked for his director or SOMEONE other than him who was RUDE and UNPROFESSIONAL! He went on to say he was the ONLY one available! Long story short, I paid 82.51 for two weeks of service. It was suppose to be a month service on the 21st, being told I would have service until the following 21st. I was disconnected two weeks after on the 4th and treated like my services and money wasn’t important. I eventually called back and asked to just cancel my services and refund me the difference of the amount I paid ! They wanted to give me a credit but in order to restart my service they wanted my to pay 45.87. ( the prorated amount i should have been charged up front since i didn’t have service until Sep 21st until October 2nd) ! This has been a headache and a horrible experience and i would NEVER recommend Dish Network! Customer experience is HORRIBLE especially coming from a “supervisor.”
Dusty was a nightmare and Dish is A RIP OFF
I had dish installed 3 months ago. it was not working properly. a tech came over and fixed the problem.
when he left, I had no dial tone on one of my fones. another tech came. he said he could not fix the problem, as he knew nothing about fones.
another tech came over last nite. when he left, 3 fones were not working. I called their cust. service. I was on hold for 15 min. the lady finally said, you do not have our fone service. I cannot help you. I tolod her that dish broke my fone service and I want them to fix it. then she hung up.
I thought Dish was the best but I see you all are like Direct,Comcast but it’s the same.Now my bill was 43.92,and I upgraded from the 200,package to the 300.How can my bill go from 53.00 to 74.00 with the up grade. Before I upgraded I asked the Sales Rep how much would it be before I upgraded and he told me it would be 53.00 I get a bill for 74.00 When I questioned about it I was told next month it will 53.00.I saw the Boss on undercover Boss and I thought he was so for real. Another thing say you get a 200, channel package you got 30 cd channels about 15 movie channels and 2 channels every channel you turn on. You must buy a new package for one or two channels that Comcast offer with their basic channels.I see the comparing to Direct TV how you save with Dish Yeha you save one way and pay double for something else.I think some should be done.You can’t keep ripping people off.I wiil take this to my Congressman and further if I need to.
Angry & Incredulous. We contracted with DISH after a lengthy inquiry on our part because our local internet provider could not provide a good signal with any consistency, which we reported to Dish before buying- we are out in the country in Northern Nevada. We queried the sales rep to be sure they have a good signal and that we would not continue to have daily lapses in service, a signal so weak we could not use Skype for business calls, and virtually no service after 7PM. He assured us it was a great signal and sold us the works.
After weeks of the very same issues that we’d been having with the 1st provider – many hours of phone calls, 15 minute hold times and “supervisors” we were finally told that, NO, DISH was not providing a good, strong or reliable signal, Yes, DISH is sorry, and incredibly, (DISH) was not even providing the signal! They were contracting with our PREVIOUS provider whom we dropped because the signal was so weak! Which we explained in great detail to the sales guy!!!
We finally gave up, telling DISH we would not continue paying for a service/internet service that DISH ADMITS they do not, are not and CANNOT provide in our area. We were asked to return the equipment and assured that our “early termination fee” would be waived.
Today (months later) we got the bill for the “Early Termination” fee. We called and explained the above and were told we had a “Contract” – Duh. It says SERVICE IS PROVIDED in exchange for payment!!! 30 minutes later, 15 on hold, we were told our only recourse was small claims court.
Really DISH? You acknowledge we paid for months of NO service- told us you would NOT charge early termination since you have weak/no service here, but now you”d like us to pay for the privilege of not paying for 20 more months of NO service?
Sorry, that is NOT going to happen.
Shameful business practices and horrible customer service. I’d like to be paid for the hours of wasted phone calls and inconsiderate hold times.
No business should be allowed to treat the public in this way. Do you guys read your own reviews? Hulu/Netflix looks better every day.
I am sadden so many people have had such a horrible experience with Dish. I however have never had any major issues and rather enjoy the service. I have been with Dish now 9 years and have moved it about 5 times one of them being from another town to where I am now. I have always had great customer service and the Techs have always been nice and really fast at getting my service up. I want to Thank you Dish for providing family programming my family loves and enjoys.
Received an offer for HINDI TV – based, I assume on my last name “MOHAN” – not Indian, but Irish. Let me know when you have Celtic TV. Just saying….
I will be writing the federal attorney general office and federal trade commission and all my elected officials on this matter.
I am asking for the resignation of those involved and prosecution of all involved.
I do not authorize and never did authorize, nor do I continue to authorize Dish network to use my name and social security number for the account of ….. Remove my name and social security number from this account immediately.
I have asked for over one plus years to have my name removed from this account so I am not responsible for this account. Please see all doXXXXentation including emails, post to Dish network. Without fail Dish refused to honor my request and continued to use my name and social security number without verbal, written or otherwise my consent.
Dish tells me the only solution is to turn in the Ipad and equipment that I never had, never signed for to an address that I never lived at. Why am I being held responsible for another person account? This isn’t even legal.
To this date I asked for and to this date have never received the doXXXXentation that states otherwise. Dish employee Christina refuses to speak to me regarding this matter.
Then another Dish corporate employee calls me and goes on hearsay without find out the facts. Hearsay is not evidence and again this isn’t legal to go on
I called, emailed, posted on dish blogs telling Dish to remove my name and social security number from my daughter account numerous times in 2013. I even received my $600.00 back from dish when they illegally taken from my checking account.
So with dish knowing all that including knowing I did not give my consent to let my daughter originally to use my social security number I choose not to deal with a dishonest company.
The choice is yours to make things right and Dish chooses not too. Why all the times in 2013 when I called, emailed and blogged why did no one listen to me and have my name removed from my daughters account. But yet continue to fraudulently use my name and social security number.
I will not be blackmailed or snow balled by corporate office dish network, who would rather be dishonest, bottom line dish doesn’t need my business and there are other companies who will take my money. It is that simple.
So, goodby dish network, send me the mailing box, this is the official letter to close out my account immediately effective Monday, September 29, 2014
Why did dish refuse to send the paperwork on the supposed investigation. Because they never did one and it is easier to do nothing than do the right thing including Christiana talking to me on the phone.
Warning!!!!!please if anyone is considering DISH NETWORK please don’t you will thank me later. They are completely liars I’ve been on the the phone with them for over 5 hour getting the run around no one does what they say they going to do. They even gave me fake customer ID numbers wtf. This is a pos company I wish I would had read the reviews before I signed
DO NOT SIGN WITH DISH NETWORK YOU WILL REGRET IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
They apparently don’t read reviews on their own web site…. I am warning others as well. Post to all social media , continue to warn others…
I was going to write a review, which was not going to be favorable… yet I see NO ONE is happy with DISH! How embarrassing for them to only have horrible reviews! Apparently they don’t concern themselves with these, nor do they try to adjust the way they do business. In today’s world with competing companies, how odd that they think they are the only company to provide service to consumers. Who wants to deal with a foreign person on the other end of the phone you can barely understand? Who wants to only get a deal and fair pricing when you cancel your service? Who wants to take their time to package their product, drive it to a UPS location and then get charged 17.00 dollars for the return label, and a 30.00 charge for canceling their services??!!! I have and will continue to post on social media about the customer service at DISH, not to mention the actual service of having the wind blow or a drizzle of rain shutting your TV off! I have nothing positive to say about DISH, and I will make sure I inform others regarding my experience, which according to their own corporate website is the normal way of conducting business. I am also reporting them to the Better Business Bureau, just because they are a larger company doesn’t mean they are above being investigated. DISH, YOUR CEO SHOULD BE RELIEVED OF HIS DUTIES.
I am disappointed with the way my television’s picture is being shown when you watch it, the pixels leave a great deal to be desired if you get to see them amongst the continued complete loss of signal messages flashing over the screen. This has been going on the whole time i enrolled for a second twenty-four month term. I only have two months and two weeks before my contract is fulfilled so they don’t try and put it on my credit. When the tech checked it out today, she wanted to send someone out to do what can be from their end with guided direction. Told me i have to sign up for something for six more months. I have been paying for the use of three tvs when i can only watch two; They want you to sign up for six more months of service and i haven’t even gotten to enjoy the two years i paid for previously? Truly, i wish the CEO and the two under him had to watch their tv in the same condition as mine. “I WILL NOT BE RENEWING MY SERVICE WITH THIS ENTITY AGAIN!!!”
This company claims to have better service than direct tv or anyone on the market!!!! What a load of B.S. This company’s customer service is on a scale of 1-10 in the negatives on all counts. People yelling at my wife telling her that life is just hard sometimes and they don’t care that our service wasn’t working and then hung up on her. It gets better she calls back and gets a supposed office of the president person, what a LOAD OF CRAP that was too!! He told my wife there is no way anybody in this company would hang up on you and that she needed to check her phone for a possible problem. She then told him my point is already proven with that statement you just made, his response. “Oh well such is life!” We then decided to cancel our service which would result in a 79 dollar charge. I asked the gentlemen if i need to pay if over the phone right now. He said NO, we will send you a bill that should be there in the next to weeks. This was over a month ago. We just received the bill yesterday and this morning i got 10 phone calls from a collection agency for dish and then i called dish to figure it out and they told me that anytime someone cancels you have 30 days to pay it before it goes into collections. Hmmmmm didn’t get a bill until after the 30 days and by the way it was dated for the day after i canceled. Terrible customer service, YOUR CUSTOMER SERVICE IS TERRIBLE, and don’t even get me started on the terrible product as well. They cut 5 channels out of my package and what do i get for it in return a $95 increase on my bill. Tell me how that makes sense, i loss channels and my bill goes up???? Shouldn’t that be the opposite. I promise you this, you have lost me as a customer and you guys are advertising share Dish with you friends. NOT A CHANCE all my friends and family are going to hear is how TERRIBLE,LYING,CHEATING,BASTARDS that this company is. I’m a COO for a big company i know how this kind of stuff works. I would be embarrassed and ashamed to be and executive manager for this company. Do your marketing homework and read the complaints on this website! You should be ashamed!!!!!!!
Dish Network has got to be the laziest company. I have tried for 2 months to return their equipment and have never received the boxes that Dish said they shipped out on July 17 2014. I have e-mailed them numerous times with my account number and my address but they have never sent me the boxes Dish has just added the cost of the equipment to my credit. I will never use this company again.
Barbara Kelley
Bethel Island, Ca.
Barbara Kelley – Go start posting all over their Facebook page. After almost a month of screwing around they finally sent the boxes after I did that. Of course now I am fighting them for the $17 shipping label charge that they charged me even though 3 times I was told they would waive this charge. Fortunately two of these contacts are the result of chat and Facebook contact so some is kind of written.
This is thee worst company around and I found out the hard way I had a tech come out to do a install I wanted a pole mount the tech said not possible he ended up drilling holes in my brand new roof and also in my siding he never even asked to drill these holes also threw wires in my kitchen, I have been dealing with call after call about my damage claim and still no help also had a new tech out here that ended up putting a pole mount in and he just left the brackets on my brand new roof,when asked to remove to the brackets as it’s a lightning hazard he told me my roof will leak when it rains mind you brand NEW roof, they have horriBle customer service, my favorite part is they have the nerve to bill me $300 for this lol also tried telling me all we can take off your bill is 30.00 no I refuse to pay for horrible service and someone damaging my new home, also tried charging me for a modem that wasn’t. Needed I had my own at time of service this company is a joke and God forbid they mess up they don’t want to be responsible for it,Future dish customers please go to Directtv it’s well worth it !!!!!!!!
I set up a new account with dish the original date for installation was 9-25-14 but I call today and ask if they had a early date to come out he told me it was a technician in my area and he come today between 12 noon and 5 pm noone showed up. I call dish customer service and it was not a good experience the young lady was very rude and I ask to speak to her manager and she told me he was on a conference call and couldn’t answer me and it was nobody else I could talk to. If this how yall treat yall customers I don’t want your service. So I would like for someone to contact me asap.
Hey Dish you have CSR in the Philippines who when you call to talk to them about NFL they have no idea what you are talking about. Come on hire people who know things about American Sports..
I closed my account 6 Sep only to find out that the agent lied and did not cancel my account and didn’t send the box as requested. So 10 days pass and Im screwed out of those days I think not.
When the box didn’t arrive I called again 2 days ago only to find out that the previous agent did not do anything…. But plainly lied………..The box nor my account was closed… Completely, wasted my valuable time.
The agent I spoke with 2 days ago finally closed my account but not after wasting my time (30 minutes) to try and convince him to close my account. He also wanted to charge me $17.95 for a box to return “your” equipment. Absurd
Now, to the subject of my credit. That is unacceptable, I canceled my account several days ago thinking that a box would be sent. I was wrong to think that your reps did their jobs. Because of their un professionalism I get screwed of the money due.
As a loyal customer of 12+ years leaving DISH wasn’t an easy choice but because of my Military retirement and less income DISH was one of my cut backs. The last thing I want is to get late or default in making payments.
I didn’t think I would be treated in such a manner that you train your Reps to lie to their customers in order to squeeze the last possible penny you can. If my company practiced that I guarantee we wouldn’t be in business much longer.
But I can promise you one thing these despicable business practices will not go unnoticed one thing about a consumer I have many avenues to voice my opinion the FCC, BBB, Local TV WSB, WXIA and FOX should I mention your own corparate offices. Im retired I have all the time in the world now. As well as the wide reaching impact of the Internet.
And, every time I see one of your sales stands soliciting customers in stores and other places I will use my First Amendment rights to tell those unsuspecting customers that your company will find a way to screw its customers in the end.
Want to make this right? Refund the correct amount from the date I initially called to cancel, not the date several days later. And, dont give me the excuse that you had no record of me calling I have a phone record of the time I called and length of the call.
Sincerely, Wolfgang Gersdorf
Hi Mr. Gersdorf,
I completely agree with you and will do the same every time I see someone about to make the mistake of becoming one of their customers!!! The worst service in the entire world, they promised a refund on two different calls, and when I finally talked to someone in their “corporate office” the only thing they could say was “oh, I’m sorry….”. They act as if there is never a time an exception can be made on something that was their mistake in the first place.
Mr. Gersdorf,
VERY WELL SAID! Please update your end results. If enough of us actually do something about the way DISH practices business, it may result in fewer consumers dealing with the same issues we have. I have doXXXXented all conversations, dates and photographed my return receivers prior to sending, I will be checking my final bill for any “differences” My review is waiting moderation, HA! There is not ONE positive review on this site. Again, let us know what / if anything becomes of your confirmed complaints, I will be posting mine on social media.
Mr. Hereford,
As a fellow Veteran, and a Disabled one, I’m asking you to Please PLEASE help me spread the word to other Veterans. Contact your VFW, DAV, AMERICAN LEGION, AMVETS, ROLLING THUNDER, and everyone else you can think of. As Brothers and Sisters in service we owe it to our compatriots to warn them about this company! Thank you!
I have spent almost all day trying to get service but its very clear yall dont need anymore costumers. I just keep getting hung up on or switched to different people. When i ask to speak to a manager they switch me to another department. There for its clear you dont want my family to be a dish customer. After yall ran my credit 4 times now the desposit is so high so thank yall
Absolutely disgusted with dish network! I begged my husband to leave charter for dish- worst mistake ever!!! Since day 1 its been problem after problem. The customer service reps .. half of them have no clue what they’re doing and can’t speak English. They’ve sent boxes of equipment I didn’t ask for .. then the icing on the cake they sent 2 technicians to my house to fix a problem, which they did not .. and they stole my wedding rings. Dish has been unconcerned with this, they’ve done nothing.. provided me with no information. I’m not giving up and I will be getting a lawyer. They try to play me to the left , but I will not give up!! They are disgusting!
I would like someone in your corporate offuice to help me. I was promised that when I cam back I could get a $200.00 gift card. It has been 6 weeks and NOONE will help me. I feel like your company took advantage of me I do not have much money and this has really upset me. I will now have to switch to another TV company and post on social medica how I have been treated by your company. This is really hurtful!
Laura Roberts
* Bradford ridge drive
Youngsville NC
Greed Greed Greed What a way to ROB hard working people of there hard earned money.The integrity of this company is the worst I have ever seen.Do they hire these people with this integrity or does corporate program them like that It sounded like program after talking to the most dishonest deceitful, game playing employees I ever encounter.They Lied about there was no contract There was!!!!! I guess they train all there employee how to hustle the customer how sad and greedy is that. I moved to a new resident that does not except dish and I see why.This is not in my control and having to pay a consultation fee shows the low down dirty things this company will do for money. why do people sell their souls to these companies. I was lied to over and over again.I was hung up on I will never recommend dish to any one.I will not stop until dish is known for who they really are BIGGGGG time thief’s and cheats.Pray about these Demons .
I’m sending this because I’ve called customer service twice now and no one knows how to remove my information from your mailing list. Dish is sending me mail incessantly and harassing me in the mail. I’ve never been a customer and I can assure you I will never be a customer at this point. All I want is for you guys to stop sending me mail, which is happening every week. That’s not an exaggeration. Please tell me who to call (don’t refer me to a website) to get this matter resolved.
I amgoing to file a complaint with consumer complaint agency and elder affairs as noone will help me with Windstream/Dish bundle at either Dish or Windstream. I was lied to when I ordered this service through Windstream and was told there was no contract and am extremely upset. MISREPRESENTATION and never ordered service through Dish.
Marianne L. King
* Pacelli
Saginaw, MI 48638
September 6, 2014
July 23, 2014
Consumer Protection Division
P.O. Box 30213
Lansing, MI 48909-7713
Dish Network Corporation
9601 S Meridian Blvd
Englewood, CO 80112
Dish Network
Department 0063
Palatine, IL 60055-0063
Reference 37997484 Dish Account #8255 9096 5844 9845 Reference 2014-0081016A
On September 6, 2014 I received a letter dated August 13, 2014. Envelope postmarked August 29, 2014.
In reference to Ms Alencio letter I have called her back over a dozen times. The last message from Ms. Alencio stated there was no sense in speaking with me because we are on different times zones, she will just send the information through the attorney general office. I did call her back several more times stating that I wanted to speak to her to clear this nightmare up.
This information that Ms Alencio left on my voice mail tells me that she refuses to speak to me. Ms Alencio knows what I am stating are the true facts and doesn’t want to take accountability that Dish employees are being deceitful to the customer and it is fraud using another person social security number without the consent of the customer.
I am asking for an investigation of the Dish employee that fraundgently and I am requesting a copy of all records that pertain to my name. What the customers says and what the Dish employee does is two different things.
Facts:
• Why did Dish employee, use my social security number after I specifically told him not too?
• I specifically told the Dish employee what happens in the event my daughter failed to pay her bill. Am I going to be responsible for her bill? No, I do not give you permission to use my name or my social security number. I am not going to be responsible for someone else’s bill.
• I never signed any paperwork for my daughter.
• Dish employee did take my daughter’s information including her social security number.
• Why didn’t the Dish employee use the information my daughter gave him?
• The bill from June 2014 clearly states the name of ***
Nowhere on this bill is the name of Marianne L. King.
• I have never lived on the address listed on *** bill, which is ***
• I have never received an iPad from Dish. The iPad was never in my name, but ***
• Dish made unauthorized payments from my account which is also fraud.
So why is Ms Atencio still trying to make me responsible for something an employee did.
Dear Dish, I have called in for the past couple of hours trying to cancel my service. Was hung up on once and then told that the supervisor Ivan would be calling me back in 30 minutes or less.( over 1.5 hours waiting now and left him a voicemail ) We were continuing our contract when we moved from California to Oklahoma into a temporary home. We have now found our permanent home and I explain last week when I scheduled the appointment that we have hundreds of trees on our property and knew it was going to be very difficult finding a signal , if any at all. They had to reschedule our first appointment that we had set for almost a week due to schedule conflict. Then today I get a call at 5 saying that our technician was just given our job and sounded completely inconvenienced to be coming out doing his job duty. He got here, checked all around our property and could not find a signal just as we suspected. Explained he spoke with his supervisor and that we could get put of or contract no problem. When I called the specialist all explained I moved so it’s my responsibility to continue paying for service every month without having any services and that was my only option. It’s beyond ridiculous that we are penalized for moving to a place that dish cannot provide service too. I will make it my goal to be as relentless as possible to make it known how horrible Dish Service is and not to go with you for their television option. It’s amazing that a million , if not billion dollar company cannot get rid of a cancellation fee. How selfish and greedy can a company be? I refuse to pay for service for a company like this. I have never had to deal with a company so awful to their customers. I realize and understand a cancellation fee is put in place if I were to just cancel service cause I just don’t want it any longer. But this is Dish’s fault, not ours. So we will not be continuing our service and will not be paying for any service. I will not stop hounding until this cancellation fee is removed. I will contact anyone and everyone to let this be known. Do not ever get dish!
Joy L
SAme thing happened to me
My husband works for Chevron and is currently in Africa. We are transferring to Florida to a community that has HOA restrictions on satellite dishes. I called to disconnect our service at their 800 number and was on the phone 45 minutes with rude customer service individuals stating that because we signed a 2 year agreement to keep dish but are now not legally able to transfer the service intend to charge us $120. I explained repeatedly that if we could transfer service we would but are unable to. This is absolutely ridiculous and a scam, they even wanted me to climb a 2 story roof to get a piece of equipment down, but they decided they would wave that. Then they said they would just charge our credit card on file. If you work for a large corporation or intend on moving anywhere I would not recommend getting Dish.
I have had Dish Network TV for 1 year with very little issues, however I was on a waiting list to move, received a call for Oct.1 that a apartment became available mind you this is a brand new building and does not allow Dish Network period ! I spoke with a customer rep from Dish explaining my situation that is it out of my control and could they please work with me on the cancellation fee …. well they will not work with you at all ! Ever since I set up disconnection for Oct.1 I have to call EVERY night because I can no longer get my sport channels that I am paying for mind you and have never had an issue with until now ! I even spoke with someone at their corporate office and got NO WHERE !!! and was told that they can not make any changes to my account because of it being disconnected Oct.1 !!! I will NEVER get Dish again and will spread the word about the BAD taste they leave in peoples mouths !!!! WOULD NOT RECOMMEND DISH TO ANYBODY !!!!!!! very poor customer service !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
In short, I spent 2 hours yesterday attempting to sign up for the Dish network.
It was a complete nightmare. I received an email yesterday morning with an offer of a $100.00 visa gift card. Offer expiration 1-10-2014 along with a NFL football package. Got all signed up with an initial $11.00 sign up fee guy couldn’t find the visa offer. Transfers to customer sevice. Because he didn’t care to deal with it he just passed me off to some other poor guy in his department. Hold after hold I was finally passed to a supervisor. I have everyone’s names. I procceded to explain the siuation she gave me a half hou run around. Sort story with her. She said her computer was down had to run ANOTHER credit check. I ..i.said I’d rather not have two dings on my credit as it effects your credit. In the end she ran it .and said I did not qualify and had to spend $130.00 now for hook up. She had just ..cancelled my previous order and said I’d be refunded the $11.00 sign up fee and recharged for the new order which I expected to also be $11.00. Before all of this she was unable to find any such visa offer as in the email I was calling from on my phone. She said she found one for $200.00 instead. I kept explaining how we were now going on two hours with this phone call. All I wanted was the $100.00 visa offer along with the initial $11.00 sign up fee
.with my first order two hours ago at the beginning of the call that she had now canceled bbecause of computer problems. She gave me the run around explaining the first order was with a different company that could do whatever deals they wanted and now I had been transfered to the actual Dish company. After two solid hour of dealing the full run around I told her I was now sending the emaied offer from dish along with the two hour recording of the phone call showing just how new customers are treated at Dish to the Washington State Attorney Generals Office. We have been without TV for some time now, had heard wonderful things from friends about Dish so I decided to plug back in so my son could watch his fall shows now that school has started. I am a single mom and also like the price of Dish. Needless to say I was not able to hook up with the new hook up price of $130.00. This has been a very time consuming, disapionting experience to say the least.
I used my credit card so that my 72 year old uncle could have tv becuase we live out in the country, I was told he could not get approved because he did not have a credit card, in June 2014 my uncle passed away , so I called dish to see if they would remove my credit card information off his account, I told them that the wife still lives at the home , and I did not feel confortable with her making payment on time , and I did not want this charged against my account. They told me they could not take my information off his account even though he is deceaded, I asked why not ,just my information is on his account , now his wife is making payments on his account and it’s not in his name. So I will write everyday until this is taking care of, this month the wife paid all the money but .24 that took that off my credit card. crazy
Do yourself a favor. Don’t even think of getting Dish network. My story, like so many others is not a happy one.
I will never referral anyone to ger dish services. They lie from start to finish. The friend referral that they advertise you will never get it. Your bill never stays the same even if u necer order any extras. They customer service sucks they only passes u around to keep from handling the situation they are a rip off and the service is very poor. I pick a home antenna any day over dish.
My father passed away and when I tried to disconnect his account with DISH, they told me that I needed to send in his death certificate. I did not have a copy, because I was not the chief executor, but because I moved into his home, I was responsible for all the bills. I tried again to disconnect and same thing. I finally ended up letting the bill lapse until they shut it off. I should not have had to go to that extreme just to disconnect service.My husband and I where considering hooking up with DISH in our new home, but after this we were disgusted with their lack of compassion. Because of this, my plan is to let all my husband and my own friends and family on social network know how disrespectful this company really is and not to do business with DISH
Glad I was spared the season opener through SEC Network. I did not know I had to order it extra. That I did not, I was among the few Carolina GameXXXX fans who did not go to bed depressed last night. Thank you, Dish, for your lapse in marketing to your current customers of this new channel.
hi I don’t know who is in charge of dish network but I wanted to let you know I love my dish and everything .my hopper it is very nice.just wanted to write to someone to let them know that I am very happy with my dish service.i will always have dish.thank you very much .james a smith.
Dish in South Carolina (at least the Lowcountry) has trouble getting technicians without “issues.” One guy demonstrated to my employees how easy it is for him to hack into a home 100 miles away; and recently a duo Dish dispatched to add a box and sell me expensive TV mounts (one of which was not left or installed but I was charged nonetheless) surge protectors—made off with the power cord to my security monitor and when ordered back to my home to “locate it,” went into my dresser drawer stealing checks to two accounts then presented these checks for $1,3000, $800 and $300 to a liquor store in Summerville, SC, that spotted them as fraudulent. The guys were so audacious as to be wearing their Dish logo shirts, and one of them identified himself as the one who “lost then found” the security monitor power cord last weekend. The field manager defended his sticky-fingered tech as “the best tech” he had. Pretty sad commentary. Meanwhile, I’ve had to close accounts and pray Lifelock is good to its word, Law enforcement is useless in these cases. I did report it, got a case number and a shoulder shrug from the sheriff’s deputy. Now wonder this persists.
Have 2 dish accounts…no one informed me of a contract for this second home. Sold that home and have to pay $157.00 plus postage of receiver for termination fees. Once I get home, I will cancel the account plus I will not have Dish network the at new home that will be ready by the end of 2014.
Dish Network cannot figure out the math plus holding an hour on the phone is really sad for any company.
I was thrilled this summer to hear that Dish would be carrying The Longhorn Network. When it was released, however, it was only presented in standard definition, I waited thinking that this was temporary since it was a new service. Then I thought possibly it was in high definition on another channel. NOT. When I called I was told by several reps that it would eventually be broadcast in high definition. NOT As most televisions today are flat screen panels and many are larger screens, it does not take an idiot to see that your broadcasts are mostly useless because the quality is so greatly diminished when presented today’s viewing format.
When I did a little research, I learned that I was lied to by your reps and that your plans are to only present football games in high definition. The network carries many other quality broadcast than just football games.
I just noticed yesterday that the new SEC Network is carried in high def and was so carried immediately when it opened.
It is apparent to me that you have little concern for viewers in who would like to see The Longhorn Network in a presentable format. Your representative lied to keep me as customer telling me that it would be so broadcast.
I would like to stay with Dish, as I am a long time subscriber. However, because of the above described responses to, I am sure multiple Texas subscribers, I am actively seeking another provider. I would have remained patient until I listened to your reps, read about your acquisition of the network with intent of only televising football games in HD and then to see the SEC broadcast immediately shown in HD, iced the cake.
Thanks for nothing,
An angry Texan!!!!!!!!
Don’t be fooled by these people they are liars and only tell you what you want to hear so they can suckered you in to the contact worse service I have ever had they said you will pay 103.00 month now my bill is 190.00 and 2 hen you call corporate the people they have working there is very unprofessional customer service you get no where with them I hate this company and I Rate them a 0 and I will be getting better business Bureau involved……….
We all have to get united! If we let them continue screwing us up, They Will grow bigger. They lied to us big time, they said internet for 35.00 a month for two years and first Bill 71.00! They do not want to admit that They lied. Is there a place for costumers to go and set a complaint? They are doing whatever They want and charge as much as They want! And They say we accepted a two year contract! Where? We NEVER accepted 71.00 dollars a month for internet! It is a lot of money! There must be a place outside dish where we can go and sue them for liying to us! If somebody knows please let me know. I live in Denver, Colorado
I truley enjoyed having dish, when I first signed up the indian guy said I wont be in any type of contract, Well that was a lie…..When I moved after 9 months of having there service,. they could not provide me servic ein my new area due to dish not having a satelite in my area, now they want me to pay 300.. what the heck…Dish cant provide me service but now I have to pay them…wow….jsut like that there customer service went from the best service to wtf, I wish I never signed up with them….If anyone wants my service let me know.. XXXXx@yahoo.com. 54.00 a month!
I have had several problems with dish taking bogus charges out of bank acct. Customer service said I didn’t make payment on acct. Funny its auto pay out of my mothers acct. This is causing acct to be over drawn. Please call at 972 774 XXXXX. Or this matter will be going to Atty Generals office
This is the worst company to deal with on the phone. They promise everything and deliver nothing. Even the corporate office does not follow up on what they promise. Been on the phone for hours at a time nothing has been cleared up.
At 11:27 AM on August 5, 2013 I contacted customer service to have my service cancelled. I spoke to Operator ID 653 and was advised that my contract wasn’t up yet and if I cancelled at that time that I’d have to pay a $140 fee. I was informed that I could be placed on “pause” for 8 months and to call back after April 5, 2014 to cancel. At 11:16 AM on April 8th I contacted customer service to cancel (as originally advised) and was told that I was STILL in a contract and couldn’t cancel. Of course I was highly upset because why was I being told something different now? All I wanted to do was cancel my service without incurring all of the fees and to return the equipment that I had held onto for all of that time. Now I’m getting bills for July 12 – Sept 05 indicating that I owe $212.00 immediately but I received a response back from care@customermail.dishnetwork.com from Genevieve C./18 M on April 9th indicating that my request to cancel service has been taken care of. Plus, I received the boxes to return the equipment last week and intend to do just that but why on earth am I receiving a bill for services that I did not want nor ever used?! This is going to reflect poorly on my credit and needs to be taken care of ASAP yet I’m not getting anywhere with customer service (obviously). I’m highly upset and this is poor customer service!
My complaint to your company is that you have hard workers located in your Chandler office and Who were working in the internet department before they were forced to tv because they were making to much money. Now they are all quitting because they can’t support there families in 400 a week. Why the change
When they were hired to do there job now your company is making it difficult for them to do it, forcing them to find other employment, when they lived the company before the change.
I have spent 4 days dealing with your joke of a customer service department. When my dish system was insthled the tech broke three shelves thrying to get into the Atic as he was to lazy to go get his ladder. Over the last year I have had nothing but problems with this service. They still have not fixed the damage. So I go to cancel there service and I get told I have to pay to cancel.. So they do damage to myhome give me poor service and now I have to pay to cancel. what a rip off.
At this point my nexr step is to seek remidie at law to resolve this matter. I will have to protect my rights under the consumer protection act.
I spoke to a Supervisor at Dish this morning and she was so rude. When I told her about the survey she changed the extension from 48 hours to 24 hours. I will be taking my business elsewhere. Worst Customer Service ever.
DISH MUST BE VERY HARD UP FOR CUSTOMERS. I HAVE CALLE 6 TIMES IN THE LAST YEAR TO REMOVE OUR NAME FROM THERE LIST AS DISH SHOVED IT INTO OUR BACK OVER A YEAR AGO.
ALL I GOT WAS ATTITUDE. STILL GETTING THWRE JUNK “COME BACK TO DISH” MAIL.
WELL TODAY 9-10-2014 I CALLED THE COPERATE OFFICE AND I WAS TOLD THAT WITH IN 30 DAYS WE SHOULD NOT BE GETTING ANYMORE JUNK MAIL. I TOLD THE PERSON I TALKED TO THAT THE PEOPLE THEY HAVE WORKING FOR THEM ARE NASTY. THEY HANG UP ON PEOPLE WHEN A QUESTION IS ASKED . OR THEY JUST HANG UP PERIOD. WELL, I DID INFORM DISH TODAY THAT IF AFTER 30 DAYS WE STILL GET THERE JUNK MAIL I WILL FILE A HARSEMENT SUIT AGAINST DISH AS I HAVE SAVED ALL THERE JUNK MAIL FOR OVER A YEAR NOW. I LET THEM KNOW OUR ATTORNEY TOLD US WHAT TO DO, BUT WE ALREADY KNEW AS MY HUSBAND IS A POLICE OFFICER FOR 43 YEARS..
DISH IS NO BETTER THAN COMCAST, OR ANY OTHER CABLE COMPANY OUT THERE. WE NO LONGER HAVE CABLE OF ANY KIND.
DISH – My bill will be increasing in the next 5 months (according to your customer service rep at your corporate offices just a few minutes ago). I was not told of this increase when I signed up with DISH. I double checked before purchasing DISH and was never told of the increase from the sales rep. I am currently on hold with DISH corporate because ANOTHER service rep hung up on me when I asked to speak to a supervisor. She laughed and said hold and then I was disconnected. I left Comcast because I thought DISH was better. Seems to me, they are no better than the horrible service Comcast gives it’s customers. My bill from day 1 has never been the same, there have always been problems from the addition of services I didn’t ask for to the failure to bundle. There have been token credits to my account but no real service. I do not want to pay the increase due to the way I have been treated as a DISH customer. One bill was late due to a death in the family, but other than that my bills have been paid on time. Is this how you treat customers with a bait and switch method of sales? Why would I pay more than a new customer? Your prices are not low and the service you have given up until now is spotty at best. And I cannot believe I am still on hold 30 minutes later. I will expect a call back from DISH regarding my bill. Joanne Godfrey 503-690-XXXXX
I am so sick of getting mail from dish..would you people remove me from the mailing list already. .smh… guess half of the money those who are crazy and have dish pay goes to sending out junk mail to people who continuously ask to be removed.
Our dish network service has been out for 2 days it will be another 3 before they can get out here. Great service. I have been with the company for 12 years.
I have Dish, I have had it for years and have been satisfied most of the time with their service, Until yesterday. I requested a service person to come to my home due to a reception problem, I live in a rural part of east Texas. The service man arrived stated that I had an out dated dish and the two receivers needed to be re placed, which he did. The pictures was great, very clear. After he left and later in the afternoon I turned on my TV and a notice came up stating ” No Signal” so my wife called Dish talked with one of the customer service employees (CSR). The csr ask my wife to do a number of things to try to get the receiver to work with no success. This morning I called again getting a CSR in the Philippians. The seemed that he could not understand English. He would not respond to my questions, at times I would ask his name he would not say anything. All he ever said was DISH can we help?? I hung-up and redialed getting a lady this time, I tried to explain the problem, she seemed not to understand me, asking the same questions over & over ! Then she said it would cost me $50.00 or more if some one came out. I reminded her I had a service agreement & all of the equipment was installed just yesterday!! She then said she would send me equipment I would be reasonable for the receiver and if I did not return it in 10 days I would be charged the retail price for the receiver. What would I do with a receiver that may not work??? Then I talked with a so-called supervisor (Long Story) , Then a “Special CSR”, NO HOPE!!! Does MR. Clayton, CEO or Mr. Han COO know what is going on in their company. SAD, SAD!!!
Called with Technical support issue. Customer Service did not know how to take care of it, requested a SUPERVISOR, who also did not know how to fix the issue but HANG UP on me. Called back again and requested a different supervisor, he took the time to listen to my problem and took him LESS than 1 minute to resolve the issue that the other two people (including a different supervisor) told me DISH was not going to fix it because I had to contact the manufacture of my DVD player and the problem was because the “input” option was not set up on my remote by the tech when he installed the service less than a month ago.
I had a customer service rep do the exact same thing to me…hung up when I asked to speak to a supervisor.
Here is the promotion:
Reply-To: “DISH”
Order Now
View Trailer
Free child ticket offer valid for current DISH customers with a valid email address associated with the DISH account. Must purchase movie online from 6/17/14 to 7/14/14 to be eligible. Qualifying customers will be sent an email with a unique redemption code and website to redeem LEGOLAND ticket offer. Offer good for one free one-day child ticket with the purchase of a full price one-day adult ticket to LEGOLAND® Parks or LEGOLAND Discovery Centers. Valued up to a $91 child ticket. Limit 1 per household. LEGO, the LEGO logo, the Brick configuration, the Minifigure and LEGOLAND are trademarks of the LEGO Group © 2014 The LEGO Group. LEGOLAND IS A PART OF THE MERLIN ENTERTAINMENTS GROUP.
THE LEGO MOVIE © 2014 Warner Bros. Entertainment Inc. LEGO, the LEGO logo and the minifigure are trademarks and/or copyrights of The LEGO Group. © 2014 The LEGO Group. All rights reserved
To ensure email delivery, please add dishnetwork@dishnetworkmail.com to your address book.
This email is an advertisement for DISH Network L.L.C
© 2014, DISH Network L.L.C. All rights reserved. 9601 S. Meridian Blvd., Englewood, CO 80112
Programming subject to change.
I have called several times concerning the promotion that you were running, that if you rented the Lego Land movie online with dish before 7/14/14, you would recieve a free childs voucher good for a kids addmission to Lego Land discovery center, or Lego Land amusment park in Orlando, Florida. I ordered the movie on 7/6/14, after ordering the movie there were no directions on when/how you would recieve your voucher. I called customer service and was told after being trasfered a few times to different reps (becasue no one seemed to know about the promotion) that I would recieve my printable ticket within 14 days via my email. I have yet to recieve any such voucher. I then did a live chat on 8/1/14, the 1st rep that I chatted with, again had NO IDEA what the Lego Land promotion was, he transfered me to supervisor. I was so EXCITED, because he seemed to know what I needing, even assured me that the email had actually went out that day 8/1/14, and to be patient and check to see if I recieved it tomorrow. He even confirmed my email adrees with me! So, I checked my email adress, and sure enough there was an email from DISH, however, it had NOTHING to do with my Lego Land ticket, it was for 2 promo codes to rent paperveiw movies. I am beyond frustrated at this point. I have my orginal email printed off with the offer, I have my bill printed off with my rental, I have the chat conversaion with the supervisor that assured me it was coming ( I copied and printed the conversation from my computer) I have a planned family vacation planned to Orlando in September, We are trying to plan and purchase our tickets for Lego land. I need someone to contact me ASAP, I also have a friend that will be going on the trip with us, she to ordered the movie before the deadline, and has yet to recieve her voucher as well. I need to know who will be taking care of this! I think it is very bad buisness practice to offer promotions, not follow through on them, and also have employees that are completely clueless!
I will be hiring an attorney do deal with this disaster called Dish Network. Not only do they keep your services active a WHOLE year after you have it disconnected AND returned the equipment, they also stated that since I paid my final amount through collections, they don’t know the collection agency they use and have no way of knowing if you paid that agency so therefore I’m suppose to pay AGAIN?! Not to mention the customer service from the rep and a supervisor was horrific, I was told I was a liar that I never paid and I just needed to suck it and pay again. Wow. Just wow. BBB has already been contacted and I promise I will not stop until this is handled. So Mr. CEO you need to fix the mess within your company, just because you’re making bank does not give you nor your company rights to take advantage of hard working people like you do.
I initially called Dish in June to inquirer about the Hopper. I ask if it would incur any additional payments. I was told it would not from the representative I spoke with. My concern was that my payments would be the same as I was told they would be. So I had the Hopper installed. Now I received my bill and my bill went from $115.23 to $129.99 mo. The bill for August is prorated for $163.70. I am a retired senior on a fix income, that is exactly why I inquired about the bill before hand. My monies are allocated to cover my monthly fees. I am disappointed in Dish in their misrepresentation of their services. I spoke with a Supervisor named Gabe, on 6/31/14 who told me all they can do is come and return my other boxes. If that’s how Dish resolve their misrepresentation then I really need to find me another cable/ satellite company.
I would like to first say if I would read all the complaints I would have never called dish for service. We’ll I did and the sells reps were so rude and disrespected my wife,so when I called and tried to make a complaint they said I couldn’t because I wasn’t a customer and hung up on me. Thankfully I’m not they do not have there customer service in order or care about there customers why spend money with people who don’t care about you or respect you let alone value you as a person dish is a terrible choice for a cable service provider they need to do some real overhauling within there customer appreciation department
I had dish a number of years ago, last week I went back to dish. every one was so nice, but my dish has been out twice, not due to weather, they came out and fixed it, and it went out again in a few days, I called and they could not send anyone out until Monday, which would not work, because I have a doctors appointment, the next day available was Wednesday. I told them just forget it, I was going to cancel my service and to back to charter. They told me that I would owe them a $400 + . And the labels to send the boxes back would cost $17. They transferred me to what was supposed to be the corporate office, the lady that I talked to said it was the president’s office. Which I don’t believe for one moment not at 11pm. I am going to try to contact them Monday morning.
I lost it, I told them if they tried to do that, I would go to every Television station and the the states attorney General office and the Service commission, BBB.
Dish installed a dish on my house it leaked first day
And it was rain in that day and on and off hard for a month in Tn
And it soaked out my wall and ceiling. I called told dish same day they put it in
The guy never came back and. I called back they said they would connect me to
Damage department and told me a guy would call to look at it
Week later he does. Then says he will come over the following day.
And did not I called him that day he said he would haft to come next Monday
I said okay but its pretty bad and its still rainin out. Comes that Monday he did not come and
Did jot answer his cell phone and I called dish and they don’t know anything
About anything and said they would str8 it out and give me sevrail hundred rallies in credit towards forth coming bills and installation. They did give me a lil not much at all and I am still
Trying to get them str8 out room I got a company to come fix it all for 4800
And I am just going to take there butts to small claims court and sue for 20,000
And post room on tube and the conversation that I recorded on my smart phone with a in call app I will post a link here if I can soon really this has got to be some of the worst
Things a satellite company can do to someone everything was rotten and totally molded to the extream if someone knows anyone that this happen to maybe we can do a class action lawsuit 9–0-++-1+++—6–5—0——+-+x+++x+++x++++x++++name Ryan
I would love to hear from some big wig, who’s raking in the big bucks. I’d be very surprised to get an answer from somebody way up on the ladder.
I would like to know when I try and tape(DVR), they(Dish) has the same program being aired over and over again. Sometimes they’ll show the same program at least three times week. And on top of that, they’ll charge you and “arm and leg” to watch over and over.
Screw dish they let my X make all kinds of changes to my account n after I got if fixed they turned around n allowed him to make changes n put it in his name……what a load of crap n to top it off when I call corporate office they don’t answer. They simply do not respect or care for their customers
I canceled DISH service over a year ago. For many reasons I do not want to have it in my home primarily because I now use over the air TV. It is FREE and I get more than enough channels plus it never goes out during bad weather. DISH always did. I have called numerous times asking them to please stop sending me advertisements..at least several every month, and shredding becomes a pain the neck literally and figuratively, Now not only do they continue to send them, but send material in them that is offensive to my beliefs as a Christian and I don’t want it in my home. These mailing are signed by Christine Wilson, Vice President Marketing. I just called DISH corporate office and was informed that there was no one there by that name and then was connected with a voice message in the “marketing” dept. It seems to me that DISH is allowing marketing people to fraudulently indicate that they are representing DISH..they are in the same category as the phantom phone solicitors that use disconnected numbers so you cannot call them back to stop their harassment. Finally, as a person who made my living in customer service I will say that all of the customer service reps I have spoken with have been courteous and within their ability try to help me with this situation. But they have been unable to resolve it and therefore the customer service is lacking the most important element in customer service – ie to serve the customer’s needs.
i have just canceled my dish , it took 2 phone calls . the 1st the guy would not cancel my account he just kept trying to wheel ad deal me, i do customer service for a living and I can tell You that Your crappy customer service needs a serious overhaul ! my 2nd call I demanded to talk to a customer service manager who listened to my story then transferred me to the guy who disconnects the service that wanted to know why I was canceling , i told him to read the notes, then was told that it would cost me $140.00 to cancel , they said that I had a 2 year contact I told them to mail me a copy because if they do it is forged !!! can you say B.B.B. and the Attorney General !!! I can !!
I had the DISH installed on 7/21/2014 and really needed the internet but got the cable tv as well. I bought the 59.99 internet package and told lady what I need the internet for shopping/Facebook/ and e-mails. She told me for 59.99 I would get 20 mb. whithin 5 days of having it my daughter told me the internet was really slow. I called them yesterday (7/28/14) and told them I’ve only had the service for 1 week and its really slow. They told me I get 10 of the 20 mb between the hours of 2:00 am and 8:00 am. We all work and are asleep at that time. Sixty dollars for 5 days of interent.The lady asured me i WOULD HAVE PLENTY OF TIME! I asked them if they had a unlimited package I could buy, but they dont. They were quick to tell me I was in a contract with both cable and internet. They also told me I was not the only one to call and complain and they are hoping one day to have a better plan. After talkig to 3 people, I was able to get out of the internet contract, but not the internet. I asked the lady for corparate office number and she told me they would just give the calls to where she is anyway. The DISH is not worried about if their clients are satisfield!! There ouht to be a law to protect people from companies like the DISH!! HAPPY OR NOT, YOUR IN THE CONTRACT. That’s all that matter to them.
call or write to the ceo and make a serious complaint and tell them you know a lot of people they will cancel without etf
I am in the pricess of filing a complant with the attorney general’s office.
I called Dish on 07/28/14 to see about having my service transferred to my new address that day. I spoke with a Brian in CS who transferred me to a Tonya, Account Specialist. She told me she had put an email in to the dispatch and I would receive a call from them with a confirmation time within an hour & if I didn’t hear back to call Dish back. I did not receive a call so I called back and spoke with a Lewis in CS who transferred me to a lady (another Care Specialist) who took my number in case we were dosconnected. Sure enough we were, and when she did not call me back I called once again and this time spoke with a Brian in CS who transferred me to yet another specialist, Mark (ID number 8OP). 8OP kept me on hold while he was in contact with dispatch and awaiting confirmation. He came back to say that a technician would be to our new address and get us taken care that afternoon. I let him know we would go to the new location to meet the tech. About 10 min later I received a call from a gentleman calling to help with the request and I explained to him it had already been taken care of and that a tech was coming out. He said my system shows we dont have anyone in that area available today and it will be tomorrow. I explained that was not what I was told just 10 minutes before so he transferred me to another account specialist, this time it was a guy named Peter. Peter then transferred me to a Noah. For more than an hour Noah told me he did not know what was going on yet refused to get someone such as his supervisor to help. He refused to try and make contact with the specialist ID # 8OP who confirmed the tech would be out. When I asked to speak to someone above him he responded multiple times by saying “NO I WILL NOT TRANSFER YOU”. He refused to do anything and when I would not let it go he offered to nust sit the phone aside and continue to do other work and I could literally just sit there the rest of the day. My daughter got ahold of my husband who was already in route to our new home 50 miles away in order to tell him no one is coming. We we’re on the phone with Noah until 4:00pm when we seemed to have been hung up on. I have never in all my life experienced anything like this. This Noah guy flat out told us NO he would not attempt to contact the other specialist or his supervisor. My original call was made to Dish at 11:32AM. At 4:00PM I was hung up on.
Would you put sprout and tvone on dish
7/23/2014 I just sign up for the MULTI-SPORT-PACK on Dish, the web site states “You’ll never miss the action with the Multi-Sport Package. offers sports fans the very best coverage at an unbeatable value.” NOT ONE WORD ON BLACK OUTS ON THE DISH MULTI-SPORT-PACK WEB SITE…………THIS IS FALSE ADVERTISEMENT…………….
As i had read MULTI-SPORT-PACK WEB SITE i thought no more black outs grate “13 games blacked out what a rip-off….
I SHARED ON FACEBOOK
I spent over 2 hours on the phone with dish trying to get their error corrected on July 22,2014. That is the worst customer service I have ever recieved and I will be making a change of service and telling all my friends and family to avoid at all cost dish network. They may be a huge company but no company can continue to stay in business with how they treat their customers. After over two hours of being transfered to several people and still not getting the problem taken care of, they put me on hold and never came back.
I called Dish to complain that they were charging me more than my contract indicated I was to pay after my initial 12 months. During the conversation I was told there was a contract that I had signed saying they could raise the rates whenever. I told them I did not have a contract that says that and that I had included a copy of the contract that I had with the letter I had sent saying what my rate was to be. The gal that I talked to said she would send me a copy of the contract I signed showing the terms of the contract. I received that contract today and my name is FORGED in 4 places and my initials in one place. I plan to file a complaint with the Attorney General’s office since this is a fraudulent contract and forgery is a criminal act.
We are having problems with the Hopper on our large T.V., we cannot get movies on demand. I called last night and was on hold for 30 min. then when I talked to someone they transferred me and I explained the problem and then was transferred again and had to explain the problem and then was transferred again, by then I was completely agitated. It was midnight. The customer service department needs some overhauling.
i called dish on the 20th of july an asked them to cancel my dish.. they gave me the run a round. it was a simple request and they could not do it. so I am writing to you to see if you can help me. it is till on. I just don’t want it any more. I am on a fixed income my phone number is 803/276/XXXXX
Customer service sucks try to get my bill resolved And all they will do is hang up on me I have referred A lot of customers and they want even help us out they hung up on me 5 times today I think that is really RUDE how do you keep customers
Extremely disappointed with DishNet!
I am paying for the fastest internet they offer and I can even use it properly. I can’t use my netflix or Skype and those are the only two things I use. I currently have a bundle and wanted to remove the DishNet since it does not work and they want to charge me $350!!!!! I’ve had technical guys come to my house to fix the problem and it still does not work, I’ve tried calling dish to get their help and all they say is ” you Internet is working properly”
Very very frustrated!
Shame on dishfor the lies you tell. Just fyi everhbody has a supervisor to answer to even floor managers. Also thants to technology you can get the dish corporate office number to report customer service issues to. I was to get a 135.00 credit for services and during the phone call it changed how convenient for them. So I asked for supervisor above the floor supervisor and was told he did not have one what BS he shore dont own dish so he dose. I believe I will take my charter back and just pay more. Customer service at dish sucks. They are the best when it comes to dodge ball.
I’d like to congratulate Dish for not bending to the pressure SportsNet LA has tried to apply to force you to pay high fees! I certainly don’t need their Dodgers! But I am very concerned about the expense of getting TV. Keep up the good work!
Potential future customer,
Mike.Callaway
Don’t do it! We had our services discontinued over a year ago due to us moving. They sent me my final bill, which I paid and even have to confirmation number for. Bet yet they put it in collects and against my credit. When I called they told me my services were just disconnected and I owe the amount I have already paid. Are you serious? I haven’t lived in that house for a year and not too mention I sent ALL the equipment back a year ago. The I customer service sucks, oh and if you pay collections they have no way of knowing so you have to pay them too. Yea, I think not.
They double billed me on my two accounts this month, it caused a shortage in my bank. I have spoken to their customer service reps. everyday since the 9th of July, and I get told the same thing over and over, they processed it back into my bank , well as of today it’s still not there, so I spoke online with them again and was assured that he just sent me a check out today, and he did that just for me, what a bunch of BS!! and then they try to sell me more channels, I don’t think so, I’m dumping them I have had enough of their run around. If the so called check is not in my hands by Friday it will be in my attorneys hands.
Dish was the worst experience I have ever had. Terrible customer service. Terrible installation. Terrible programming. I will never ever use them again. But every single day, I get another letter in the mail from dish begging me to come back. I am saving all these letters and when I get about fifty I am going to box them up and send them to the corporate office, “care of the CEO”
I will never use dish network again and I will make sure everyone I come in contact with never does either. You have horrible customer service and you do not treat your customers right at all. I have been a single mother of 3 children and been a loyal customer for 18 months I was forced to move and the technician came today and said the dish will not work at my new address there is no way. I called to cancel and am charged for early termination when it is not my fault at all that the dish won’t work at my new address. Your company is horrible and steals money from people over issues out of their control. I am app so angry over this and your company should be ashamed.
Give the service that you promised and correct the arabic Channels program..
Still your program for the arabic NOT CORECTED yet,
No one at dish ever returns emails! There service has went down hill. Gonna pay the termination fees and cancel but then dispute it because they did not live up to their end of the advertised rates. New customers are treat like gold when current customers who pay their bills are ignored. Poor service all around to include executives not getting involved at a local level.
I have to agree with what you said. I had a supervisor hang up the phone on me instead of transferring me to an Presidential elite loyalty department. Since June I was told a credit amount that never was credited to my account. Still waiting and and the amount changed, talk about stealing money…we as customers should be charging dish network for everyday the money is not credited to our account. Then it takes 3 to 5 business days for me to receive it, it’s been over a month and a half since I canceled the dish. They had my money on time evey month, better yet I believe we pay in advance. But take two months to receive a credit that they are receiving in trestle on.
I will be amazed if the CEO Joe Clayton reads thsee emails.
My bill has increased each month over the past few months and I cannot get an explanantion as to why? Dish did not adhere to their advertised agreement as far as rates go and but thats suppose to be ok. Anyone else dealing with this? Class action lawsuit is in order.
Hello, I have dish network for the middle eastern arabic channels more than fifteen yrs, and believe me that myself beside many friends calls every week and every month asking the dish network to correct the TV guide, in which the guide in most channels shows different show on the screen.
Now as dish network claims with their commercials and advertisement that they provide the best service, pls allow me to say that you are not, all you your people has to do is to call or email the stations that you provide to send you the correct guide, and if they do not listen, what the hell, let them go and find different responsible tv station that gives you pride, pride, yes pride, I personally love these stations but service is service and I do not care if you get another station, all what I need as tens of thousands of people who have your service is SERVICE and peace of mind and take the nervousness away from me, and at last I hope the your service gets better for the middle eastern arabic chanels… Have a good day.
Does anyone here actually know how to contact the CEO of Dish Network? The customer service reps and associates at their corporate office are nothing but a bunch of jerks!
I have been a loyal Dish customer since 2005. I have never had a problem in the almost 9 years that I have been a customer until I got my bill for the previous month. For the past couple of years I have paid my bill via the Dish website. On the website it indicates the amount due. In order to view an itemized bill, as I’m sure you know, you have to further click to view it. In the past my bill seemed relatively reasonable and I would go ahead and pay it without looking at the itemized charges. On the rare instances when I would review the bill all of the charges were in order. When I went to pay the bill for this month I was shocked to see that it was over $100 higher than it normally is. Upon viewing the itemized bill I saw several purchases of PPV channels for XXXXXography that I absolutely DID NOT ORDER! I am currently the only person residing in my home. There is no way I ordered those channels. In the entire 9 years I have been a customer I have never ever disputed any charges on my account. I called Dish customer service on Saturday, July 6. I spoke with a customer service rep that was extremely rude. She told me that there was no way that I didn’t order those channels and that PPV channels were non refundable. I then asked to speak to a supervisor because I don’t have the extra $100 to pay for channels that I did not order. I was then connected to a supervisor named Annette. Upon review of my bill for the past couple of months she said that there were other PPV XXXXX orders on previous bills that I had paid for without a dispute so I must have ordered the PPV channels that I was disputing. I explained to her that I always pay my bill online and that the amounts seemed reasonable for what I had ordered for the previous month so there was no reason for me to look at the itemized bill. She was unsympathetic. She did offer to take off three of the highest charges which I was thankful for, but it only reduced the bill $30. I asked if there was someone else I could speak with and she said no. I then told her that I would like to speak to someone and report that my system was being hacked into and I was having to pay for PPV that I didn’t order. She said that there was no one else for me to speak to “at this time.” I asked if there was someone else for me to speak to at a different time and she said no. She said that she was the end all, be all of who I could speak to and that I have no choice but to pay for the remaining PPV or my service would be disconnected for not paying my full monthly balance. I told her that I do not have the additional money this month and if I absolutely have to pay for channels that I did not order could I please have some sort of payment plan set up so I could keep my service on. She said “no.”
At the end of the call she offered to help me lock my receivers so I couldn’t “accidentally” purchase PPV channels in the future. I told her again that I am the only person here and I’m not “accidentally” ordering that stuff. I have since put a lock on all of my receivers. This morning I looked at my purchase history and found that two more XXXXX PPV channels had been ordered. One of them was ordered when I was not home. No one was in my house at the time. Unless someone broke into my house, which there is no sign of a break in, my system HAD to have been hacked into. The second PPV was ordered when I was sleeping. Once again, unless someone broke into my house, watched a XXXXX movie and left undetected, my system is being hacked. As the supervisor, Annette (operator TJ9), had indicated PPV channels have to be ordered via my remote and that there is a confirmation screen that comes up requiring me to press yes in order for the PPV channel to be ordered. I AM NOT DOING THIS.
This is a problem that I’m sure Dish Network is aware of but won’t admit. I can not pay for the extreme bill so I’m sure my service will be disconnected. This is horrible customer service. I would like to remain a customer, but I don’t see how it’s possible because I can no longer afford to pay for the extreme amount of unauthorized PPV channels that are being illegally purchased from my account. I can’t believe that Dish is so quick to dismiss a loyal customer that has been paying around $150 a month loyally for the past 9 years that upgrades service and re-commits to a two year contract every two years over one disputed bill.
To all of you who have posted here I feel your pain.
I am currently trying to work with a gentleman in their Corporate Escalations department whose name I will leave out for the moment to respect his privacy until this matter is resolved.
I will give you the details and you can see how their representatives refuse to admit an error and refuse try to rectify a situation in the most expedient manner possible.
Have you ever heard of a company not wishing to get paid for their final statement on your account? Apparently Dish operates this way. I closed my account and returned all equipment to them, at my expense no less. The very next day after I received the box to return the equipment in I was sent an email telling me they had charged my account to non-return of the equipment. It would have been impossible to pack it and ship it to them prior to receipt of this email. Needless to say they received the equipment and apologized for jumping the gun with the charges which were supposedly removed.
After this episode I asked them to please send me a final bill of all charges so I could pay my balance and my account be properly closed out. I wanted it writing on an official bill that there were no charges I didn’t expect, such as the equipment charges being put back on or some other erroneous charge.
If they had sent me an actual final bill that day, June 11 I would have paid it and my account would be closed and all would be well. Needless to say they didn’t send me a bill even after several requests. The gentleman I am dealing with now finally responded to me on June 20, a full 8 days after my request with a summation of my bill and he stated that the final bill wasn’t generated yet at that point. Fair enough, I now have an idea of what I owe but it was only a summation from this individual and not an actual Dish bill.
I wanted to pay them once I had a final official Dish bill in my possession. On June 29th I’m finally sent the automated email with the amount due and the link to the billing that I could click on to see the bill and make the payment. Of course, it thanked me for being a “valued Dish customer”. I could not access my account with the link to even view the bill so al I had was the amount at that time. Their next move showed just how valued I was.
I received a notice from a collections company that was dated June 30. June ONE (1) day after I received my final bill. Can you believe this? I certainly didn’t have time to pay the bill in only 24 hours.
I contacted the fellow who had sent me the original estimate and letting him know that I wanted pay the bill and that I had been wanting to pay it all all along had I just been given a final bill. I assumed that he would see the error in the account being sent to collections after one day but alas he did not. He insisted that they were correct in doing so since part of my bill was for previously billed service. That is true, however I was trying to pay for all monies still due Dish but had no idea how much to pay them. So while waiting to receive the final bill and square things up this company has the audacity to put a black mark on my credit report for non-payment of a bill I kept wanting to and trying to pay but couldn’t get a final total from them to do so.
I was told that they will mark the bill paid on the collection mark on my credit report. That really doesn’t mean a lot since any collection action is derogatory and even if paid it stays on your credit report for a full 7 years. I asked for them to remove this negative report and accept my payment and they refuse.
At this point there really is no incentive to pay the bill since it will be a blemish on my credit report either way. So how this action will help them to collect payment that was willingly offered all along is a mystery to me.
This could have all been avoided had they simply addressed my request for a final bill much earlier. Now I am supposed to be penalized for their delay?
I have asked to be transferred to this person’s supervisor but he writes back that he will not be transferring it to anyone else and the case is closed. Have you ever heard of such nonsense? Everyone has a supervisor and I have a right to have them review my concern and weigh in with their opinion. Of course from what I’ve read on here it will probably fall on deaf ears as well.
If anyone from Dish is actually reading this I would welcome a response so we can resolve this. I have your money waiting right here if you would like to have it. Just take away this punitive action that was taken very prematurely.
Anyone else have any thoughts or comments?
Had a 3rd TV added ,did not know it was not working.Called Dish said it was my REMOTE sent out a new remote did not work said it’s the receiver,sent a big receiver out .Called dish ask if they would Please sent out a tech to see what is wrong.A very nice, very well mannered Tech named RIchard had our Tv up and running,had to change a few things that was put in wrong on installement.
I called dish on Sunday, With what I thought was a very simple request. I explained that I had taken a job that required me to move for THRITY DAYS, I wanted to have internet their along with internet at my home as I would be home on the weekends. I was told that yes they could this, IF I SIGNED ANOTHER TWO YEAR CONTRACT. I have one year left on my internet contract now. It took me two and half hours on the phone with these stupid customer service folks. ( The worst in world ) I was so mad, I had my TV turned off right then, I will pay the three hundred dollar early termination fee and have my internet turn off. I
I canceled my Internet service with Wild Blue offered through Dish and returned all of my equipment (truia, modem, etc.) in the box provided. All items were in one box. I even got an email from Dish letting me know the equipment had been received. After getting the email, silly me, I threw the UPS receipt away, and no longer have the tracking number Dish says they need. Now I’ve been charged $99 for the modem they say they have not received. And no one is doing anything about it. Thieves. If you got all equipment but the modem and it was all in the same box, this is an issue with your receiving employees, not me. I’m so over this effing company.
dear sir/mam
my name is dwayne and i had dish up until 6-21-2014
on or about may 2013 my uncle had dish services connected for us well in march 2014 we had a falling out so i called to see what i could do to get my own account established becouse my uncles had the satelite turned off so the represenative created my account so i thought the rep had falsely taken my uncles name off putting me on leaving his account info in tact i was reported to the fraud dept were i was investigated and humiliiiated come to find out it was the rep that was responcible for the fraud i was appologised to by dish and was offered an accout in my name with my account info since then i have had nothing but head aches with dish propery dammage due to dish install tec drilled through concrete bricks cracking them not properly installing interrior wall plates just drilling holes and running wires a verry poor installation then their was a time i would call in with complaints and i would get told if you dont like it you can go some were else then their was a time i was in the hospital and i was late so on the i payed 114.00 for the month i was late on and i paid an extra month in advance it was a week later i got an ebill for another 108.00 and i called customer service and they said my free 3 mo free trial on the hbo shotime ect was over i said no sir i called 2 weeks to have those stopped and me and the rep got into it and again i was told if i didnt like it i could go somewere else so thats what i did the dish was taken down and direct was put up i called to have my services stopped i was escalated to the corporate level becouse i was disputeing the early termination fees which their has been multible violations on dish part 1st the improper investigation of the fraud issue then when the propery dammage then the fcc violation i had a problume getting the locals i was promised so dish went in and changed the geographical adress and zip code to another location other than were the dish was at to get the local programming i just recently learned from the fcc that is a big fcc violation i explained also to this man he wanted to send me to property dammage dept i said look the fraud dept under embarrasment offered me an account which i wasent happy at the time said if i sighned up that if i was or got uncomfortible treatment that i would be free to go somewere else without penalty i said ill try it then all this stuff happens i told the corp rep that look lets part ways send me a box ill send your stuff back and he got verry hostile and rude with me i said ok look if thats the road you want to take then if dish tried to collect the early termination i would hire an attourney i am a heart pationt and the man caused me to have bad chest pains then he commented were not affraid of you he then commented under his breat to me i cant believe this f wod im goeing to my doctor monday morning dr krishna murthey sapulpa ok becouse of the chest pains from this man i told him look do what u need to do and i will do what i need to do becouse ive had nothing but headaches with dish i did warn the rep that my credit card was changed and that if dish came after me i would take dish to open court and let the pblic hear my side along with records pictures oh we wont do that we will just turn you over to a collection agency you pri*k thats what he said to me this page and my comments have been copied to my clip board if this does go to court or collection i will counter with harrasment recorded call personal pain and suffering from the treatment i got propert dammage from dish install then the corp rep said your account is cancelled and hung up on me i may not be a corporate man just a little guy on the totem poll but to the public i have a big voice respectfuly dwayne ratcliff 9183044906 thats the number the account was under both the supposed fraud and this one
Dish is HORRIBLE! They have rude customer service representatives, rude supervisors, and rude employees at what is suppose to be the corporate office. I’ve filed a complaint against them with the Attorney General Office per my attorney. If the Attorney General Office doesn’t resolve the issue then we will be filing a lawsuit against the company. Dish needs to know that they CAN NOT and WILL NOT be allowed to bully their customers. It’s really said when a customer service representative can not answer questions as simple as to why a payment doesn’t reflect online; however, it was taken from your checking account. Their attitude is if you paid the bill then don’t worry about it. REALLY?! Plus, I’ve been without services over two weeks; yet, a technician hasn’t come to correct the issue. UNACCEPTABLE!
I’m not sure why Dish would think it’s a great idea to have some half naked woman shaking her nasty a** crack around on my TV every 5 minutes, but I have to say as a woman, this is a pretty big turn off. I was actually thinking about switching from TWC to Dish until this BS started a few days ago. I guess dish’s marketing team is just a bunch of men? Can it be they think men are the only ones who have money to spend? I can’t figure out why a seemingly reputable company would want to alienate such huge customer base with such an offensive commerial. Is that the only way they can sell their product, by further contributing to the degradation and objectionalization of women? Do they not know this is destructive to girls and women in the long run? I hope that all of the wives, daughters, and mothers of the men in the marketing department for dish are all gang raped or wind up in XXXXX or on the streets as wh**s. If there are any women in the marketing department who were are on board with this commercial, you are the lowest form of sXXXX on the earth.
I had a Dish service man steal a Kindle fire HD tablet from my home on a service call on June 11th, and I have filed a police report and called Dish and I can not get a clear answer to what is goin to be done? When do I get some kind of help and answer? I have proof this was stolen during the service call, my cell 918-521-XXXXX.
Had an interesting visit from what I thought was an AT&T representative the other evening. Was asking me all about my phone plan and u-verse plan. I asked him who he was working for sure made it sound AT&T, even suggested dropping the land line to save money, then asked about are u-verse package, Then he started saying he could lower the price for are u-verse and give us all new updated equipment and have you heard of the “Hopper”. After the introductory price, no cheaper than u-verse, his answer to that just cancel it after two years everyone dose that. Then it was time for him to leave he left in a hurry
So what kind of company resorts to such deceptive practices? Certainly not the kind I’d ever do business with or ever will.
I am very disapointed with Dish Network to say the least. Every time I contact Dish with an issue they never really resolve the problem. Not only do I wait on the phone for an extended period of time to speak with a customer service rep, I then have to spend additional time tying to get the problem resolved. The customer service reps state “we try to take care of our customers” from a rehearsed script of some sort, but then have to forward the phone call to a supervisor. I requested a Corp phone number to contact someone higher in this Company to address my concerns but was told that they dont give out the Corp phone number and that there isnt anyone in Corp who I can speak with. I am a frustrated customer to say the least. I will never recommend Dish Network to anyone. Sorry, but that’s how I feel. Please feel free to contact me with any additional questions that you may have. Thank you.
This company sucks they do not help their customers, they charge unecessary XXXXX to your card when you didnt even call and cancell the service. This company will not last long everything you all are doing to people is going to catch up with you guys and all of you all will be without a job, karma is going to come back on this company because of how they treat their customers. The customers are always right at least thats what I thought. This Ceo Coo Cfo and the XXXXXing employees are all going to reep what they soe in a matter of time for treating people any kind of way.
I am in complete agreement with all the negative comments I read on the site. I have disconnected from DISH. Have been treated as slime under their feet, and am sick that I ever joined DISH. If I ever get tv service again, it certainly won’t be with DISH. You would think with all the negative comments that they would strive to make better relations with customers.
I disconnected after ten years because I am no longer having ANY tv service.
HOW CAN DISH DO THIS TO HARDWORKING CUSTOMERS WHO HAVE BEEN WITH THEM FOR OVERRRR A DECADE?? THEY GIVE NO EXTENSIONS TO CUSTOMERS IN NEED, WITH FAMILY MEMBER(S) WHO HAVE A TERMINAL ILLNESS, HARDWORKING PEOPLE WHO ARE TRYING TO KEEP UP WITH BILLS ARE TREATED WITH THE UTMOST LACK OF CONSIDERATION!!! I AM SO DISAPPOINTED!!!
plz come and pick up the 3 satellite boxes and dish from my home asap. I want to discontinue dish.
It’s obvious to me that your company cares nothing about customer service. After allowing dish network to provide my satellite needs, they treat me like XXXXX for the pass several months due to a late bill. For cirXXXXstances I will not get into, my financial situation has changed on the job and has not allowed me to meet many of my obligations in a timely manner. I however called dish and informed them that I would be several days late in paying my bill. They assured me, because of my years of support for dish that this would not be a problem. A day later, my service was interrupted. When I called back, the operator said they had a policy of not giving extensions if the bill was over 200 dollars. I explained that I had called and was not told of this policy but was assured my service would not be interrupted before I paid in several days. The operator continued to stick to the same line as did the supervisor and some strange department that they called ‘customer loyalty’. Ha! this is how they reward customer loyalty. Your treatment of me and my account tells me that you could give a XXXXX about my situation, you are inflexible and lack empathy for struggling customers. This has happened another time to me and I was very angry. At this point, I feel I need to pursue other satellite coverage. Your customer service sucks, is this the way you run your company?
I RECENTLY CONTACTED DISH REGARDING A MOVE, AND I WANTED TO GET MY SERVICES TRANSFERED TO MY NEW LOCATION. I SCHEDULED A SERVICE CALL TO HAVE THE TECH COME OUT AND SETUP EVERYTHING BACK UP. WHEN THEY TECH GOT TO MY APT HE EXPLAINED THAT I WAS NOT GOING TO BE ABLE TO GET A SIGNAL, HE COULD NOT GET THE DISH TO FACE TO CORRECT WAY IN THE SIGHT OF DISHS “SATELITE.” HE THEN INFORMED ME TO CONTACT DISH AND LET THEM KNOW WHAT WAS GOING ON. I CONTACTED DISH AND WAS TOLD EVEN THOUGH “DISH” COULD NOT PROVIDE THE CUSTOMER A SIGNAL, THAT I WOULD BE LIABLE FOR A $350.00 CANCELLATION FEE. I WAS NOT LEAVING DISH BY CHOICE, DISH COULD NOT PROVIDE ME SERVICE AT MY NEW LOCATION. I REVIEWED THE AGREEMENT NO WHERE DOES IT STATE THAT IF I CAN NOT BE PROVIDED SERVICE/SIGNAL FROM DISH THAT I AM LIABLE FOR THIS HUGE CANCELLATION FEE. I EVEN ASKED TO HAVE THE FEE DROPPED DOWN SOME, SO THAT I MAY PAY IT PER DISHS REQUEST. I WAS SIMPLY TOLD NO, THE ASSOCATES ON THE PHONE WERE SO SHORT AND RUDE. IS AT ON THE PHONE FOR OVER 45MINS, I WAS TRANSFERED BACK AND FOURTH, TO PEOPLE CLAIMING TO BE THE SUPERVISIOR, AND WORKING DIRECTLY WITH THE PRESIDENT. AS THE CUSTOMER ALL I WANTED WAS SOMEONE TO WORK WITH ME. DISH HAS BEEN NOTHING BUT HORRIBLE TO ME. I HAVE NEVER FELT SO USED BY A SERVICE COMPANY. ALL I WANTED WAS TO STAY WITH DISH, BUT I CANT DUE TO THINGS OUT MY CONTROL. IT IS NOT THE CUSTOMERS FAULT THAT DISH CAN NOT PROVIDE ME WITH A SIGNAL. I DIDNT KNOW IF I SIGNED DISHS AGREEMENT I WAS UNABLE TO MOVE. THIS IS BEYOND CRAZY. PEOPLE CAN NOT PUT THEIR LIFE ON HOLD BECAUSE YOUR TAKING A CHANCE OF DISH NOT GETTING SERVICE. PLEASE WORK WITH ME. YOU SHOULD NOT PUT YOUR CUSTOMERS IN THIS SITUATION.
PLEASE SEND ME A COPY OF MY ORIGINAL CONTRACT WITH SIGNATURE, I HAVE AN ATTORNEY TO REVIEW. ALSO, PUT MY ACCOUNT ON HOLD UNTIL FURTHER NOTICE.
I DO NOT GIVE DISH AUTOHORIZATION TO CHARGE ANYTHING TO MY CREDIT CARD.
SEND MY ORIGINAL CONTRACT OVER TO FELICIXXXXX@LIVE.COM
JOSEPH WINTERS.
XXXXXX RAVINE STREET
ABITA SPRINGS, 70420
Hi. MY name is Jennifer S.and my family is going through the same situation. We just moved into our new apt last week and attempted to have services transferred. Of course since we are on the third floor we were told that we couldn’t get a signal. I spoke with customer service reps, supervisors and was even told that I was being transferred to the office of the president. When I spoke with someone there I was told in no uncertain words that I would have to pay a termination fee off $300 for “services” that I wouldn’t be receiving. I have reviewed the contract provided on the website and no where does it state that the customer can be penalized for services not being rendered. Did Dish provide you with your signed contract. Where you able to cancel? What did you do?
To Dish network: I would like a copy of the signed contract as well. I will have my lawyer review the contract I signed and also the contract provided online.
I got a copy of my “signed” contract from Dish in the mail today, per my request. Lo and behold, it’s not my signature and I’ve never seen this contract before. They FORGED my name in 4 separate places and I am pursuing this criminal activity with the Attorney General’s office tomorrow<
On May 24th 10:00am my car was hit by a Dish van in Troy, MI. The driver and I exchanged information and I was told that a dish employee would call me and come over and take pictures of my car. This was done on the 24th and I was told I would receive a call in the next few days. On May 27th the insurance company call and left a message. I have called the insurance company 9 times, all going to VM and never received a call back. On May 29th I started calling the corporate office and have been told on 4 different times and employees that I will get a call back. I have yet received a call from the corporate office on this matter. All I want is to get my car repaired. After all the calling I ‘am sure I will not get a call from Dish from this emai,l but if someone does read this please respond to my email address with a name and number I can call you at.
Mark
I got a call from a collection agency saying we owed Dish money. When I called Dish customer service they say it is for a missing modem. I have the UPS tracking number that proves it was delivered. After a 2 hour call I was hung up on because I was angry. Who wouldn’t be??? I am beyond disgusted with this company. I want the account removed from collections and written proof that I will not have this on my credit.
So…this is my second message to you in 45 minutes! This is in regards to a very angry customer about a receiver that is faulty. Hopefully you read the first e-mail I sent. So I went into the site under my shipments and sure the customer service representative ordered me a receiver….the idiot ordered me the WRONG receiver! I wasted another 1/2 hour chatting with someone in frickin’ ASIA! ASIA…seriously. So to sum it all up. Last Sunday called tech support to trouble shoot the SINGLE receiver VIP221Z. Promised me a new one in 2 days. Wednesday still not here. Called customer service, they told me oh receiver en route, will be there by 6:00pm. No receiver. This is Friday, called customer service again. Customer service representative told me that there was no receiver ordered. I verified my model. VIP211Z – single receiver. He told me he would ship it expedited UPS service, waive the $20.00 fee told me it would arrive even on the holiday..HA! right….UPS isn’t open on Monday I checked. Logged into my account went to my shipping the idiot ordered the wrong receiver, he ordered the VIP222K – double receiver, not the one that had the issue. Got on line by the way this is the FOURTH time I have talked to Dish about this problem. Had to explain all over again what was going on. She wanted to trouble shoot the receiver before sending out another one. I told her NO I had already trouble shot the receiver with Tech Support on Sunday who decided that the receiver was bad hench that is why I was getting a new one. The crappy thing about it is I have to communicate with people in ASIA I can’t even get a representative from the United States where I live. She finally ordered me the receiver she said 3-5 days. OK..Let’s do the math. This is Friday, 3 days would be Monday – HOLIDAY 5 days would be Wednesday. I bet I don’t see it until Thursday or Friday!
I am extremely angry with the customer service from Dish Network!!! Last Sunday May 18 I called into tech support because my single receiver was having issues. It cannot read the smart card. I have been patiently dealing with this problem by re-inserting the card several times until it could read it, but it will no longer do that. I called tech support and he said no problem you will have a new receiver in 2 days. By Wednesday May 21, I still had no receiver. It was 5:30 in the afternoon and I called Dish Network once again. The customer service representative stated how sorry they were but ASSURED me that the receiver would be delivered to my door by 6:00PM that day. They said they looked in the system and it was out for delivery. HMMMMMMM no delivery. Now this is Friday May 23, I still have NO receiver. I called AGAIN to customer service. The guy looked in the system and apologized…..THE RECEIVER WAS NEVER ORDERED!!! How can a customer service representative that I called 2 days prior tell me that I would have the unit by 6:00pm that day and this one tell me that it was never ordered???? OK so he said, no problem, we can ship you out UPS Expedited service a receiver and he would wave the $20.00 fee. OK fine, but this is Friday this is Memorial Day weekend I told him. He said NO problem that they would deliver even on a holiday?!?? SERIOUSLY?!?!?!?! I just called UPS and they informed me that they would be closed on Monday. So…again it is Friday and I probably still won’t see the receiver until next Wednesday or Thursday….I am furious with the customer service. Tell you what….why don’t you employ Americans instead of people in another country – ASIA. Oh I know why because you would have to pay them a little more money, but the customer would get way better service and you would be investing in our country and helping out our people. If this is they way you handle customer service, I don’t have a problem looking elsewhere for my TV viewing needs, I have internet from a different provider, I get Netflix, plenty for me. I am almost betting that 1 this e-mail won’t get read or 2 if it does that no one will take the time to write me back or to even compensate me for MY time that I have had to spend on the phone trying to get a piece of equipment replaced that isn’t working or the frustration of having to pay for service that I cannot use. At least there is the power of the internet to unleash my frustrations out on against crappy customer service if it isn’t rectified. An extremely pissed off and dissatisfied customer!
Months ago I contacted Dish regarding their loss of NBC and their replacement of this loss with WGN. WGN is a Chicago local channel and I live in Florida, it was a ridiculously insulting replacement. I was going to cancel based on 2 years of bad service but decided to give them one last chance when they agreed to pay a portion of the cost for an antenna so I could pick up the local channels I had lost due to DISH’S contract disputes. This calculated to a minor change on my bill with a $2 credit times 6 (months). The “loyalty dept” made a mistake and posted it as a charge and not a credit. For the next 4 months, I contacted them every month to fix this and was told it was fixed and it was not. Finally 2 months ago the posted a $2 credit but did not remove the $2 charge zeroing out the credit that was owed. Last month again they told me it was fixed and based on the now 9 HOURS I had spent on the phone and online with them they posted an additional $5 times 20 month credit – which in affect means you have to stay a customer another 20 months. This month bill wrong again. Here is a copy of my conversation in April which ended with Michelle stating the charge had been removed and the conversation I had yesterday which ended with Neil calling me a scam artist trying to fish for more credits and prolonging the conversation as long as he could by going on and on… We manage several condo and associate home areas in the Chicago area and have decided that based on Neil’s rudeness and insulting comments we can no longer allow Dish to be a contractor on any of the properties. We have sent out a letter this AM offering comcast or direct as alternatives which will be allowed on the property. All homes will have 90 days to make an alternative choice for their tv, internet, etc needs. Effective September 1, 2014 no Dish equipment or representatives will be allowed on the property. This because of one employees rudeness which was just the icing on the bad customer cake that dish served up.
Darwin (ID: EOV): Hi, my name is Darwin (ID: EOV). How may I help you?
Darwin (ID: EOV): How may I help you today?
Darwin (ID: EOV): Thank you for providing your account information and PIN when launching the chat. I have your account loaded and have verified your information.
anna sinclair: i spoke to an op a month ago who was to remove the 2.00 welcome pack monthly charge and reverse it so i would receive the 2.00 credit each month instead of a credit and a charge she did not do so. I am goint to copy and paste that convversation
Darwin (ID: EOV): I’m sorry to hear that. Let’s get this taken care of.
anna sinclair: Hi, my name is Jillianne (ID: J3S). How may I help you?
Jillianne (ID: J3S): How are you doing today? I hope you’re having a great day, Anna!
anna sinclair: every month my bill is wrong. can you switch me to the executive office
Jillianne (ID: J3S): Thank you for providing your account information and PIN when launching the chat. I have your account loaded and have verified your information.
Jillianne (ID: J3S): I’m sorry to hear that you’re having an issue. Don’t worry, I’ll do my best to help you out.
anna sinclair: please swith me to the executive office
Jillianne (ID: J3S): I understand where you are coming from.
Jillianne (ID: J3S): How may I help you today, Anna. I am here to help you.
Jillianne (ID: J3S): What is wrong with the bill?
anna sinclair: third request please switch me to the executive office NOW. I have been told to request this by the executive/loyalty dept
Jillianne (ID: J3S): Please let me get you over to my supervisor. Please, stay online.
Supervisor – John Patrich (ID: GE6): Hi, my name is Supervisor – John Patrich (ID: GE6). How may I help you?
Jillianne (ID: J3S) has left the chat.
anna sinclair: if you look at my bill there is a one time charge of 2.00 this was ALWAYS suppose to be a credit. I finally chatted with a supervisor two months ago who could do simple math and understand the issue and issued credits. now AGAIN on this bill I have the charge.
anna sinclair: I have now had 16 HOURS total of my time wasted on this matter.
Supervisor – John Patrich (ID: GE6): Hi Anna, thank you for taking the time on bringing your concern to my attention.
Supervisor – John Patrich (ID: GE6): Thank you for bringing me up to speed on your concern as well.
anna sinclair: please quite macro’ing platitudes that are not appropriate to the situation
anna sinclair: r u looking at my bill
Supervisor – John Patrich (ID: GE6): I am currently investigating on the account.
anna sinclair: At this time, I am filing a complaint with Florida State Consumer Fraud. This should not have gone on so long nor should I have had to invest so much of my time trying to have it corrected each mont. I feel that Dish has deliberately stolen my time and is CONTINUING to do so RIGHT NOW
Supervisor – John Patrich (ID: GE6): I understand your situation Anna. At this time, I have to refer you now t our Loyalty Team for further assistance. You may also reach them at 866 2182297. Please stay on the line while I transfer you.
Supervisor – John Patrich (ID: GE6) has disconnected.
Michelle (ID: GP5): Hi, my name is Michelle (ID: GP5). How may I help you?
Michelle (ID: GP5): Thank you for contacting the customer loyalty department at DISH. Please give me a few moments to review the previous chat. If you need to reference this chat my name is Michelle and my operator ID is GP5. I am looking forward to helping you today.
Michelle (ID: GP5): Hello Anna. I am sorry you are having an issue with your billing. I will be happy to help you.
Michelle (ID: GP5): I see that you have a concern over a $2.00 charge for the welcome pack. I do also see that you have a $2.00 credit every month as well.
anna sinclair: I asked to be switched to your dept immediately and your inept employees refused and wasted my time further as I am typing this I am copying and pasting in my Consumer Fraud complaint.
Michelle (ID: GP5): If you look at your bill you will see the $2.00 charge under one time charges but right underneath that you will see one time credits in the amount of $2.00.
anna sinclair: The charge should have always been a credit! so when you charge 2 then credit 2 you have 0 no credit and if you look for months there was just the charge before I caught it and found an employee who could do math and see the problem
anna sinclair: do you understand that your comp offered me a 2 credit each month and for months, if you look at older bills, the credit ONLY showed up a charge, when it was finally “fixed” it was done in such a way so there was no credit. SIMPLE MATH
Michelle (ID: GP5): I do understand Anna. I see that there is the charge and the credit.
anna sinclair: Dish has stolen HOURS of my time each month fixing billing ERRORS. This is NOT my job. I feel that you are targeting Senior Citizens with this type fraud. Where is the credit I was suppose to be receiving each month
Michelle (ID: GP5): I am sorry that this is an issue and I do see the $2.00 charge and the $2.00 credit every month. I do see that you did have a $10.00 credit that expired in February. The $2.00 discount is still there.
Michelle (ID: GP5): If you like I can add an extra $5.00 credit per month for the next 20 months with no commitment requirement.
anna sinclair: Fine but I also want the 2 charge each month removed as it should have been 3 months ago when I first contacted you.
Michelle (ID: GP5): I show it has been credited each month and I have pulled up your last 2 statements to make sure.
Michelle (ID: GP5): The credit is there under one time credits. Give me one moment to add the discount.
anna sinclair: I need the “one time” charge removed so the credit will apply correctly.
Michelle (ID: GP5): Your new monthly rate will be $14.99 plus tax. You will see the discount on your next bill.
Michelle (ID: GP5): There is the one time charge for $2.00 and then the one time credit for $2.00. They are offsetting each other.
anna sinclair: I know they are and I want the one time CHARGE removed so that they quit offsetting each other and I receive the 2 credit as I should have for the last problem
Michelle (ID: GP5): Thanks you for your patience Anna. I did have my supervisor go in and permanently remove the $2.00 charge. You will not see it on your bill anymore.
You have disconnected.
A
Darwin (ID: EOV): Please give me a moment to read it.
anna sinclair: at the bottom of this conversation i have had EVERY month for 4 monts I have told this has been corrected.
Darwin (ID: EOV): Thank you for that information.
anna sinclair: Now in additon to the $5×20 credit I should b e credit or the last few months were you zero’d out my 2.00 credit. I am forwarding all of this to consumer fraud. I have spent HOURS tryingto get someone there to do their job
Darwin (ID: EOV): Let me check on that, Anna.
Darwin (ID: EOV): Anna, as per checking here the last time you received the $2 adjustment for the welcome pack was just last 4/22/14. Today is 5/22/14 so it will be generated.
anna sinclair: please switch me to a supervisor
Darwin (ID: EOV): The adjustment never missed a month, Anna. In fact it was a $10 adjustment prior to the $2 adjustment.
anna sinclair: I just got my new bill and if you look at it, the 2.oo credit is there but the 2 debit is ALSO there DO the math
Darwin (ID: EOV): Let me check on that, Anna.
anna sinclair: THE 10 ADJUSTMENT WAS FOR SOMETHING ELSE DISH SCREWED UP. THE 2 CREDIT IS OFFSET BY THE 2 CHARGE WHICH WAS A MISTAKE THIS IS NOT ROCKET SCIENCE. PLEASE SWITH ME TO A SUPERVISOR IN THE LOYALTY DEPARTMENT.
Darwin (ID: EOV): Let me check my supervisor please hold.
Darwin (ID: EOV): Thank you for your patience.
anna sinclair: I AM FILING A FRAUD COMPLAINT WIHILE I WAIT
Darwin (ID: EOV): Anna, as per checking here you’re right it has a $2 credit but a $2 debit also generated.
anna sinclair: R U REFUSING TO TRANSER ME TO A SUPERVISOR
Darwin (ID: EOV): I can transfer you to my supervisor but just to set your expectation we can resolve this through this chat.
anna sinclair: TRANSFER ME TO A SUPERVISOR YOU HAVE WASTED MY TIME THEN ONLY TO SAY “YOU ARE RIGHT” TRANSFER ME NOW. OR I WILL CONSIDER THE REQUEST REFUSED.
Darwin (ID: EOV): Sure please hold, Anna.
Darwin (ID: EOV): Please hold while I transfer you.
Mary Rose Velle (ID: 77V): Hi, my name is Mary Rose Velle (ID: 77V). How may I help you?
Darwin (ID: EOV) has left the chat.
Mary Rose Velle (ID: 77V): Hi, Anna. I will be happy to assist you with your concerns today.
anna sinclair: FIRST I ASKED 5 MIN AGO TO BE TRANSFERRED AND WAS ON HOLD FOR A SUPERVISOR JUST TO BE TOLD DARWIN HAD NOT DONE SO THEN HAD TO ASK 4 ADDITIONAL TIMES B4 HE DECIDED TO DO SO. THIS IS HORRIBLE CUSTOMER SERVICE. IF YOU LOOK AT MY LAST CONVERSATION A MONTH AGO THE 2 CHARGE WAS TO BE REMOVED AS IT WAS AN ERROR AND I WAS TO STILL RECEIVE THE CREDIT DARWIN WAS TOOOO STUPID TO UNDERSTAND THAT.
Mary Rose Velle (ID: 77V): I understand. I apologize for the inconvenience.
Mary Rose Velle (ID: 77V): Let me review on the account.
anna sinclair: i NOW JUST COMPLETED A FRAUD COMPLAINT BASED ON DARWINS STUPIDITY. HE TRIED TO CONVINCE ME THE ACCOUNT WAS CORRECT. THIS IS 5 MONTHS OF CONTACTING THIS DEPT EVERY SINGLE MONTH.
Mary Rose Velle (ID: 77V): I sincerely apologize regarding that. Just to verify, you want us to remove the $2 charge on Welcome Pack instead of applying $2 credits for that, right?
anna sinclair: A. THE 2 CHARGE WAS ALWAYS SUPPOSE TO BE A CREDIT. B. WHEN I NOTICED THE CHARGE AND CALLED IN A CREDIT WAS ADDED. C. THE CHARGE WAS NEVER REMOVED SO THE CREDIT WAS
anna sinclair: JUST A JOKE.
Mary Rose Velle (ID: 77V): I see.
anna sinclair: I SHOULD HAVE HAD A 2 CREDIT FOR EACH MONTH X 10
anna sinclair: INSTEAD BECAUSE OF AN ENTRY ERROR IT WAS A CHARGE AND YOU HAVE REFUSED TO REMOVE THE CHARGE AND ZEROED OUT THE CREDIT AND STOLEN!!!!!! HOURS OF MY TIME TRYING TO GET SOMEONE TO CORRECT THIS. AS YOU CAN SEE BY WHAT MICHELLE SAID A MONTH AGO “SHE HAD HER SUPERVISOR REMOVE THE CHARGE” AN OBFIOUS LIE
Mary Rose Velle (ID: 77V): I understand. As I can see here, you are being charged for $2 monthly and credit as well for $2 on Welcome Pack. I’ll be glad to apply $2 for the next 8 months on your account to correct the bill. Would that be okay?
anna sinclair: I WANT THE 2 CHARGE REMOVED – IT WAS PUT THERE IN ERROR AND YOU ARE ONLY OFFSETTING A MISTAKEN CHARGE WITH THE CREDIT WHAT PART OF THAT IS NOT CLEAR.
anna sinclair: THE 8 MONTHS ADDITIONAL OF 2 WILL CORRECT THE PAST BILLS BUT I STILL NEED THE CHARGE REMOVED OR IT WILL JUST CONTINUAL TO BE A BILL BASED ON FRAUD.
Mary Rose Velle (ID: 77V): I understand. Since the account is being charged for $2 and also being credited, I will put additional $2 so that there will be $2 deduction on the bill. As of now, I cannot remove the $2 charge. The best that I can do is to apply another credit for $2 for the next 8 months.
anna sinclair: WHY IS IT YOU CAN NOT REMOVE A CHARGE THAT SHOULD HAVE NEVER BEEN THERE. HOW ARE YOUR JUSTIFYING THIS 2 CHARGE EACH MONT WHICH STATES IT IS A “ONE TIME CHARGE”
anna sinclair: AT THE END OF 8 MONTHS I WILL BE BACK TO BEING OVERCHARGED 2 EACH MONTH JUST BECAUSE THE LOYALTY DEPT ENTERED IT INCORRECTLY WHEN THEY OFFERED ME THE INITIAL 2 CREDIT. THIS IS FRAUD.
Mary Rose Velle (ID: 77V): It is an adjustment on the account that’s why it is being placed on the One time charge portion of the bill.
Mary Rose Velle (ID: 77V): The account will not be overcharged by $2 after 8 months, Anna. There is a $2 charge and also a $2 credit on the account. That’s why I will put another $2 credits on the account.
anna sinclair: HOW ARE YOU JUSTIFYING ‘ADJUSTING” MY ACCOUNT WITH AN ADDITONAL 2 CHARGE EACH MONTH. FOR WHAT? I AM ALREADY PAYING FOR THE WELCOME PACKAGE
anna sinclair: AT THE END OF 8 MONTHS THE CREDITS RUN OUT AND THE CHARGE WHICH IS AN ERROR WILL STILL BE THERE.
anna sinclair: i PAY 19+ FOR THE WELCOME PACKAGE THERE IS NOT A 2 EXTRA CHARGE ON ANYONE ELSE’S BILL THIS CHARGE WAS AN ERROR HOW MANY TIMES DO I HAVE TO SAY IT IS A FRAUDLENT ONGOING CHARGE.
Mary Rose Velle (ID: 77V): On One Time Charges part of your bill, you can see $2 Charge for the Welcome Pack and on One Time credit part you can also $2 credits for Welcome Pack. It means the account is not being overcharged for $2.
Mary Rose Velle (ID: 77V): Today, I will apply another $2 credits on the account for the next 6 months and it will appear on Monthly Savings part of your bill.
Mary Rose Velle (ID: 77V): **8 months.
anna sinclair: IF YOU READ MY CHAT FROM A MONTH AGO. I WAS TOLD THE 2 CHARGE WAS BEING REMOVED AS IT SHOULD HAVE NEVER BEEN THERE. THIS STATEMENT WAS MADE BY MICHELLE. PLEASE TELL ME HOW YOU NOW FEEL THE CHARGE IS JUSTIFIED. I WANT THIS MISTAKEN CHARGE REMOVED DO YOU NOT UNDERSTAND OR DOES THAT STATE CONSUMER FRAUD DEPT HAVE TO EXPLAIN IT. I PAY FOR THE THE WELCOME PACK AND A MEMBER OF THE LOYALTY TEAM MADE AN ADJUSTMENT ON MY ACCOUNT THAT WAS TO BE A 2 CREDIT EACH MONTH TO COVER THE COST OF AN ANTENNA TO PICK UP LOCAL CHANNELS YOU LOST FOR A WHILE DURING NEGOTIATIONS – INSTEAD HE MISTAKENLY MADE IT A MONTHLY 2 CHARGE INSTEAD OF A CREDIT. THIS 2 CHARGE IS ENDLESS AND YOU WANT TO ADJUST IT FOR 8 MONTHS AND THEN WHAT?? I GO THROUGH THIS AGAIN TO GET IT REMOVED. THE FACT DISH HAS NOT REMOVED THIS MISTAKE AND HAS KNOWLINGLY CONTINUED TO BILL ME IN THIS MANNER IS FRAUD.
anna sinclair: I WANT MY BILL TO READ CORRECTLY WHICH DOES NOT MEAN ADDITIONAL ADJUSTMENTS OTHER THAN TO CORRECT PAST MISTAKES. IT MEANS REMOVING THE FRAUDULENT MONTHLY 2 CHARGE.
anna sinclair: IF YOU CAN NOT DO THIS PLEASE TRANSFER ME TO SOMEONE WHO CAN. SINCE A MONTH AGO MICHELLE STATED HER SUPERVISOR WAS REMOVING IT. WAS THAT A LIE???????????
Mary Rose Velle (ID: 77V): I have reviewed on the account, Anna. I can see here that you are being charged but there’s also a credit of $2 for that. The account was not overcharged but there are missing credits.
anna sinclair: YOU DO NOT UNDERSTAND A WORD OF WHAT HAS BEEN SAID. PLEASE TRANSFER ME TO SOMEONE IN THE EXECUTIVE OFFICE/LOYALTY TEAM. FOR THE 8TH TIME THE CHARGE SHOULD HAVE NEVER NEVER NEVER NEVER BEEN THERE. ONLY CREDITS. PLEASE TRANSER ME NOW.
Mary Rose Velle (ID: 77V): I understand your frustration, Anna. I am a customer myself and I don’t like it if expectations were not set properly.
Mary Rose Velle (ID: 77V): I have contacted our Executive Resolutions Team and they have reversed the charges for the $2 on Welcome Pack.
Mary Rose Velle (ID: 77V): You will not see this charge anymore on the next month’s bill.
anna sinclair: PLEASE TRANSFER ME TO SOMEONE WHO UNDERSTANDS BASIC MATH. THE 2 CHARGE WAS SUPPOSE TO BE A CREDIT. WHEN THIS WAS BROUGHT TO THE CHAT PERSONELL ATTENTION INSTEAD OF REMOVING IT THEY JUST ADDED A 2 CREDIT WHICH JUST ZEROED OUT THE CHARGE AND I STILL DID NOT HAVE MY 2 CREDIT. THE CREDIT. I AM TYPING THIS NOW SO THAT I CAN COPY IT INTO MY STATE COMPLAINT AS I WAS TOLD THE SAME THING “THAT IT WAS BEING REMOVED” LAST MONTH. WITH THE BACK CREDITS WHAT IS MY CURRENT BILL?
Mary Rose Velle (ID: 77V): Alright. One moment please.
anna sinclair: AND WHO DID YOU SPEAK TO IN THE EXECUTIVE RESOLUTION TEAM. I WOULD LIKE THEIR NAME AND ID NUMBER.
Mary Rose Velle (ID: 77V): His operator’s ID is O0k.
anna sinclair: I DO WANT YOU TO UNDERSTAND, AS A CUSTOMER YOURSELF, I HAVE SPENT 9 hours ON LINE TRYING TO GET THIS FRAUDULENT CHARGE REMOVED.
Mary Rose Velle (ID: 77V): I know how frustrating this issue on your part but don’t worry, I’m here to help you out.
Mary Rose Velle (ID: 77V): I’ll be transferring you to the Account Specialists. Please stay on the line while I transfer you now. Have a great day ahead!
Mary Rose Velle (ID: 77V) has disconnected.
Sara (ID: 8NH): Hi, my name is Sara (ID: 8NH). How may I help you?
Sara (ID: 8NH): Thank you for contacting the customer Loyalty Department at DISH. Please allow me a few moments to review the previous chat. If you need to reference this chat my name is Sara and my operator ID is 8NH I am looking forward to helping you today.
Sara (ID: 8NH): Hello Anna, as reviewing your conversation, you are contacting us regarding a $2 charge on your bill, is this correct?
anna sinclair: AT THIS POINT, I AM SO DISGUSTED I FEEL MY ONLY RESOLUTION IS TO HAVE FLORIDA CONSUMER FRAUD TAKE A LOOK AT MY LAST 6 CHATS WITH YOUR REPSS. EACH WHO TOLD ME THEY WOULD FIX THE ISSUE. THE FIRST LOYALTY REP I SPOKE TO ON THE PHONE WHEN I HAD TO BUY AN ANTENNA TO PICK UP LOCAL CHANNELS FOR WHICH DISH WAS IN PRICE NEGOTIATION FOR, OFFERED ME A 2.X10 CREDIT. INSTEAD HE MADE IT A 2 CHARGE. SIMPLE ENOUGH TO FIX BUT HERE WE ARE MONTHS LATER COSTING ME TIME TO TRY AND GET IT FIXED. THE SOLUTION BY DISH WAS TO ISSUE A 2 CREDIT WHICH THEN MADE THE INITIAL OFFERER DEFUNCT AS IT ZEROED OUT EVERYTHING. THEN REPEATEDLY I WAS TOLD, AS YOU CAN SEE BY SPEAKING TO MICHELLE LAST MONTH, THAT THE 2 CHARGE WOULD BE REMOBED AND YET AGAIN THAT WAS ANOTHER LIE.
Sara (ID: 8NH): I do apologize for any inconvenience and will be happy to help you with your account today.
Sara (ID: 8NH): I am very sorry for any frustration in this matter Anna. I do show that you are being credited for the $2.00 charge on your bill.
Sara (ID: 8NH): You were also given a $5 discount for 20 months for all your frustration.
anna sinclair: I THOUGHT THE LAST SUPERVIOSR FIXED THIS SHE STATED IN WRITING THAT SHE DID SO BY SPEAKING TO SOMEONE IN THE LOYALTY TEAM WHO HAD REMOVED THE CHARGE AND OFFSET PAST BILLS WITH AN 8 CREDIT. THE 5 CREDITS WERE DUE TO THE 8 HOURS CHATTING WITH YOU TO AGAIN NO FIX THE PROBLEM
Sara (ID: 8NH): I do understand.
anna sinclair: YOU OFFERED A 5 CREDIT WITH THE UNDERSTANDING AND THE WRITTEN STATEMENT TAHT THE PROBLEM WAS FIXED AND TEH MISTAKEN CHARGE WAS REMOVED. THAT WAS A LIE AS IT IS ON MY NEW BILL THIS IS FRAUD
anna sinclair: NOT ONLY IS IT FRAUD IT IS ELDER ABUSE. JUST FIX THE PROBLEM I STOP STEALING MY TIME.
Sara (ID: 8NH): I do apologize.
anna sinclair: WORTH NOTHNG
Sara (ID: 8NH): I do show that there was a $2 charge and $2 credit applied.
anna sinclair: IS THERE SOMEONE OVER YOU WHO CAN UNDERSTAND THE PROBLEM
Sara (ID: 8NH): I show your current monthly rate as of now is $14.99 plus tax with the discount you are receiving.
anna sinclair: IS THERE SOMEONE OVER YOU WHO CAN UNDERSTAND THE ISSUE PLEASE TRANSFER ME TO YOUR SUPERVISOR
Sara (ID: 8NH): Yes one moment please.
anna sinclair: i HAVE SPOKE WITH 3 VERY VERY STUPID EMPLOYEES WHO DO NOT UNDERSTAND BASIC MATH AND ARE INCAPABLE OF FIXING A SIMPLE ISSUE.
Sara (ID: 8NH): I am very sorry for any frustration in this matter Anna.
anna sinclair: PLS TRANSFER ME TO UR SUPERVISOR
anna sinclair: IN THE UNITED STATES
Sara (ID: 8NH): Yes ma’am, one moment, and I will get you transferred, thank you for your patience.
Supervisor – Nick (ID: OHX): Hi, my name is Supervisor – Nick (ID: OHX). How may I help you?
Sara (ID: 8NH) has left the chat.
anna sinclair: R U IN THE UNITED STATES
Supervisor – Nick (ID: OHX): I am. How can I help you.
Supervisor – Nick (ID: OHX): The previous agent was as well.
anna sinclair: A. SEVERAL MONTHS AGO I CALLED THE LOYALTY DEPT DURING DISH’S CHANNEL NEGOTIATIONS. I WAS OFFERED A 2 DOLLAR X 10 CREDIT TO OFFSET THE COST OF AN ANTENNA.
anna sinclair: B. THE REP ENTERED IT AS A CHARGE INSTEAD OF A CREDIT.
anna sinclair: C. WHEN I CONTACTED CHAT I WAS TOLD I WAS WRONG AND THIS WENT ON FOR MONTHS
anna sinclair: D. THEN A 2 CREDIT WAS ISSUED BUT THE CHARGE WAS NOT REMOVED SO THERE WAS NO CREDIT.
anna sinclair: E. LAST MONTH AS YOU SHOULD BE ABLE TO SEE FROM THE CHAT I ATTACHED MICHELLE STATED HER SUPERVISOR WAS REMOVING THE CHARGE (A LIE)
anna sinclair: N
anna sinclair: NO ONE THERE SEEMS TO KNOW HOW TO JUST REMOVE THE CHARGE WHICH WAS AN ERROR AND CREDIT ME FOR THE BACK MISSED CREDITS THAT WERE ZEROEDD OUT BY TEH CHARGE
Supervisor – Nick (ID: OHX): I am aware. It does look like it has all been taken care of today.
anna sinclair: THE 5 TIMES 20 CREDIT WAS FOR THE HOURS AND HOURS I HAVE SPEND ON THIS STUPIDITY
Supervisor – Nick (ID: OHX): That is on there as well and all of the $2 charges have been reversed.
anna sinclair: IF IT WAS TAKEN CARE OF , WHY WAS I TRANSFERRED AND ANOTHER 30 MIN OF MY TIME WASTED BY SARA? WITH ADJUSTMENTS WHAT IS MY CURRENT BILL?
Supervisor – Nick (ID: OHX): You requested a supervisor.
anna sinclair: BY REVERSED DO YOU MEANT IT IS REMOVED FROM FUTURE BILLS
Supervisor – Nick (ID: OHX): It looks like the $2 credits will defer 1 at a time each month on the 22nd.
anna sinclair: WHY ISN’T THIS CHARGE REMOVED NOT DEFERRED? PLEASE EXPLAIN THIS FRAUDULENT CHARGE THAT IS ON THE BILL EACH MONTH. I PAY FOR THE WELCOME PACK SO THE 2 CHARGE IS FRAUD. IT WAS ADDED IN ERROR AND THE ONGOING REFUSAL OF DISH TO REMOVE IT IS FRAUD.
Supervisor – Nick (ID: OHX): Let’s take a step back.
anna sinclair: DO YOU UNDERSTAND THAT THE 2 CHARGE AND 2 CREDIT ADDS UP TO 0 FOR THE CREDIT THAT WAS SUPPOSE TO HAVE BEEN THE ORIGINAL SOLUTION. DO YOU UNDERSTAND THAT WHEN THE NEW CREDITS END I WILL BE STUCK WITH A CHARGE THAT WAS AN ERROR BUT HAS BECOME FRAUD
Supervisor – Nick (ID: OHX): The charge will not apply anymore.
anna sinclair: A STEP BACK TO A MONTH AGO IS MICHELLE STATING HER SUPERVISOR REMOVED THE CHARGE.
anna sinclair: HAS THE CHARGE BEEN REMOVED PERMANENTLY FROM MY BILL. I UNDERSTAND THAT AT FIRST IT WAS AN ERROR BUT BASED ON MY REPEATEDLY BEING TOLD IT WOULD BE REMOVED AND IT WASN’T IT IS FRAUD.
Supervisor – Nick (ID: OHX): The $2 charge that was supposed to be a credit was not indefinite and never has been.
anna sinclair: DEFINE “NOT APPLY”
anna sinclair: AM I GOING TO SEE THIS CHARGE ON MY NEXT BILL.
Supervisor – Nick (ID: OHX): You will not.
anna sinclair: WHAT WILL I SEE? THE 5X20 CREDIT FOR THE NOW 10 HOURS (OVER 90 MIN TODAY) TRYING TO GET DISH TO CEASE AND DESIST FROM BILLING FRAUD, AND THE 2X8 FOR PAST CREDITS THAT WERE ZEROED OUT?
Supervisor – Nick (ID: OHX): You have received a good amount of credit according to what I see. You receive a $10 credit from December through March. We provided a $5 * 20 that is well above the original offer and I am not going to add an additional $2 credit to that.
anna sinclair: THAT IS THE CREDIT THAT THAT MARY ROSE STATED SHE HAD ADDED WAS SHE LYING
anna sinclair: ALSO YOU DO NOT KNOW WHY THOSE CREDITS WERE ADDED ARE YOU MAKING A JUDGEMENT CALL THAT YOU WOULD RATHER NOT HAVE OUR CONDO ASSOCIATION BUSINESS IN CHICAGO
anna sinclair: I JUST COPIED MARY ROSE’S STATEMENT INTO MY FRAUD COMPLAINT ALONG WITH YOUR STATEMENT THAT SHE WAS LYING
anna sinclair: THE 2 CREDIT WAS TO OFFSET THE FACT THAT THE 2 ORIGINAL CREDIT WAS “MISTAKENLY” OFFSET.
Supervisor – Nick (ID: OHX): You were given a higher value offer because of the mistake.
anna sinclair: THE 2 CREDIT NEVER APPLIED DUE TO DISH EMPLOYEES ERRORS. 5X20 CREDIT WAS FOR MY TIME. ARE YOU STILL STATING THAT MARY ROSE LIED IN WRITING WHEN SHE STATED THAT SHE APPLIED THAT CREDIT?
anna sinclair: DID MARY ROSE COMPOUND THE SITUATION WITH FRAUDULENT STATEMENTS? IN WRITING!
Supervisor – Nick (ID: OHX): I am saying that the mistake was more than made up for and looking at the history of the account, we have treated you very fair when it comes to your monthly rate and credits provided. Do you not agree?
anna sinclair: NO. THE 10 PLUS HOURS I SPENT TRYING TO GET DISH TO FIX A PROBLEM THEY CREATED IS NOT OFFSET BY THE 5 CREDIT. BUT AGAIN, WAS MARY ROSE LYING? IF SO, WE HAVE FOUND THE ROOT OF WHY THIS WAS NOT FIXED LAST MONTH WHEN MICHELLE STATED IN WRITING THAT THE CHARGE HAD BEEN REMOVED. I HAVE A CONDO ASSOCIATION BUSINESS IN CHICAGO AND WE HAVE OVER 1500 RESIDENTS WITH DISH WHICH IS WHY THE CREDITS GO BACK AS FAR AS THEY DO. NOW YOU ARE TELLING ME THAT YOUR SUPERVISORS/MARY ROSE LIE TO CUSTOMERS. DO YOU AGREE, THAT MARY ROSE WAS LYING?
anna sinclair: THANK GOODNESS I COPIED AND PASTED MARY ROSE’S STATEMENT
anna sinclair: DO YOU AGREE?
anna sinclair: I THINK YOU ARE ATTEMPTING ELDER ABUSE. DO YOU ALWAYS TRY TO “TRICK” SENIOR CITIZENS? DO YOU AGREE?
Supervisor – Nick (ID: OHX): Here is what I see. You were offered a $16 credit in the form of $2 per month for 8 months. That was applied as a charge instead of a credit by mistake. 3 of the 8 $2 charges were already offset manually in addition to us reversing all 8 $2 charges, as well as providing a $100 value offer which is over 5 times the amount of the original offer.
Supervisor – Nick (ID: OHX): You can believe what you like, but we have been very fair.
anna sinclair: WA MARY ROSE LYING?
Supervisor – Nick (ID: OHX): I am not sure, and I find no relevance in that today because everything is now taken care of above and beyond the original offer. I will research the previous chats and address the situation if that agent was lying, but for this conversation, you are taken care of. Do you not agree with that?
anna sinclair: IT WAS STATED IN WRITING BY MICHELLE THAT THE 5X20 CREDIT WAS DUE TO THE FACT THIS WASN’T CORRECTED IMMEDIATELY. THAT SHE HAD CORRECTED THE PROBLEM AND I WOULD HAVE NO FURTHER NEED TO CONTACT DISH. NOT TRUE. NOW YOU ARE TELLING MARY ROSE LIED TOO?
Supervisor – Nick (ID: OHX): I have not seen the previous chats nor researched the situation. I am looking at this right now.
anna sinclair: I SPOKE TO MARY ROSE TODAY!!!!!! SHE TRANSFERRED ME TO YOUR DEPT TO FIGURE OUT EXACTLY HOW THE 8X2 CREDITS WOULD IMPACT MY CURRENT BILL.
anna sinclair: YOU DIDN’T RESEARCH THE SITUATION BEFORE YOU MADE STATEMENTS ABOUT FAIRNESS? YOU DIDN’T RESEARCH THE SITUATION AFTER YOU IMPLIED MARY ROSE WAS LYING? i AM LOOKING FOR MY DISH SALES REP IN CHICAGO’S NUMBER AND SEE IF HE CAN RESEARCH WHY THESE STATEMENTS WERE MADE ABOUT FAIRNESS. I THINK THEY WORK ON COMMISSION SO I DON’T THINK HE IS GOING TO BE HAPPY AS I KNOW I AM NOT
Supervisor – Nick (ID: OHX): I have no idea what you are talking about now, I am sorry. You lost me. You implied that there is a permanent $2 charge on the account. There is not, it was a deferred $2 charge for 8 months. ALL of that has been taken care of and you will not see it again. You were also provided a $5 credit for 20 months because of this. So, Mary Rose did not lie. SHe said exactly what I said.
Mary Rose Velle (ID: 77V) says: 03:45:39 PM [00:33:36]
I have contacted our Executive Resolutions Team and they have reversed the charges for the $2 on Welcome Pack.
Mary Rose Velle (ID: 77V) says: 03:45:55 PM [00:33:52]
You will not see this charge anymore on the next month’s bill.
Supervisor – Nick (ID: OHX): Now, I don’t see a need to apply an additonal credit because we already have more than made up for the mistake.
Supervisor – Nick (ID: OHX): Mary Rose Velle (ID: 77V) says: 03:32:39 PM [00:20:36]
I understand. Since the account is being charged for $2 and also being credited, I will put additional $2 so that there will be $2 deduction on the bill. As of now, I cannot remove the $2 charge. The best that I can do is to apply another credit for $2 for the next 8 months.
Supervisor – Nick (ID: OHX): That was not good enough for you, so you escalated.
Supervisor – Nick (ID: OHX): I am telling you now that there is no need to provide an additional credit, because we have already gone above and beyond.
anna sinclair: mary rose ” i will apply another 2 credit on the account and it will appear int he monthly savings for the next 6 months”
anna sinclair: that was not “good enough” because she never said the monthly charge was not indefinite.
Supervisor – Nick (ID: OHX): You did not accept that offer, and I see no need to add additonal credit at this point because you have received more than enough.
Supervisor – Nick (ID: OHX): Why do you not feel that way?
Supervisor – Nick (ID: OHX): Please explain this to me.
anna sinclair: As for the chicago sales rep from Dish who sold our business a package with 1518 units for the 3 condo associations we run I will explain to him that this is just not “good enough” customer service.
anna sinclair: I asked her to transfer me to tell me what the monthly bill would be but i see that this is NOT GOOD ENOUGH for you so we will be cancelling our chicago contract with dish due to your disrespect of MY TIME.
Supervisor – Nick (ID: OHX): You are entitled to your own opinion, but I think anyone that looks at this situation can only come to the conclusion that DISH went well above the norm to make up for the mistake, let alone the previous credits we have provided.
anna sinclair: I will make it clear that you “saw no need” to treat a customer with respect or honor statements by a coworker. I will also forward this with a fraud complaint stating Dish refused to honor statements made by a customer service manager.
Supervisor – Nick (ID: OHX): Your monthly rate is $14.99.
Supervisor – Nick (ID: OHX): PLease do and reference my name and operator ID. I am in the Littleton Call Center.
anna sinclair: my monthly rate is not the issue however you have made it your business. it is unfortunate you cost dish more than you make in a year which is our monthly association billing from dish
anna sinclair: i already new which center you were at.
Type your
The customer service is the worst I’ve ever dealt with. Dish TV does not honor the promotions that they put forth. I switched to receive Southwest rapid rewards points and after four phone calls, speaking with 20 different people, Including lastly Denise Bove from the actual president’s office, It is very clear to me that they will do anything possible to screw the customer. They are not interested in trying to help or rectify any matter that they are responsible for. DO NOT MAKE THE MISTAKE OF SWITCHING TO DISH TV. IT IS ON THE BOTTOM OF THE PILE FOR A REASON!!!!!!
Been paying extra for moving service customer service said tech lied. Dish is by far the worst.
You all have the worst customer service I have ever experienced. They don’t seem to understand any of your concerns. I was late paying my bill and I lost all of my promotional offers. I have never in my life dealt with a cable company that takes away all of your promotions due to late payment; and I am on a pay as you go plan! You call would rather lose a customer than help them with something as simple as restoring their original service package. Well Good Bye!
I sent an e-mail to your customer service last week and again today. They are sending me a return kit for a receiver I don’t have. The only equipment I have is shown as being active on my account. They are Model 311 and a Model 625. Two years or more ago my DVR quit working. Dish had a tech come out and he replace my DVR. I assume that DVR was 522 R0060016982. He took it with him. For about 3 months I had to fight Dish because they wanted me to send the receiver back, that I did not have. They billed me for it and I finally got that removed. They wanted me to contact the tech to have him send it. I did but I have no control over people you send out. I never heard another word. Now when you are upgrading or what ever you are doing I get another request to send a receiver back, 522 R0060016982, I do not have. It would seem that a company as big as your could get things straight. If I have to fight this fight again I will go to the Better Business Bureau and find another source for my service.
Sam Liming
8255909485983826
I have only been a customer for less then three months and they tried to raise my bill by $55 dollars before I even got to finish my three months of free movie channels. So I got two months and they tried to charge me for the third and final free month. I am ready to cancel this is such a scam. When I asked to cancel the guy was so rude it left me close to tears. I wish I never signed up. I guess if you don’t reply I will put this on twitter.
I had received a job offer from Dish Network in Chicago, IL but never got called back, I took my drug test and background check but still never got a email or call back. I would just like to know what happen?
I have a situation that is beyond my control where I have to cancel my Dish Network service, in Florida. My husband passed away suddenly, and I have sold my house and am moving out of state to be close to family. Therefore, I need to cancel my Dish service. I have been a Dish customer for YEARS, and in October last year added internet, which required a 2 year contract.
I am moving on May 28th and I called to cancel. I talked to a customer service representative, Kirsten, and then to a supervisor Christine, who told me that this is not a valid reason for cancelling without paying out the cancellation fee of $297.50, since “you are just moving.”
I would appreciate that fee to be waived, or at least greatly reduced due to my cirXXXXstances.
Please advise as soon as possible, as this is time sensitive. I only found out yesterday myself, that my apartment in Nebraska is ready.
Thank you,
Doreen Brett
stop b***hing to dish about your issues..it falls on deaf ears..EVERYONE CALL THE ATTORNEY GENERALS OFFICE.GOOGLE IT YOU CAN EMAIL THEM…IT THEY ARE FLOODED WITH COMPLAINTS THEY WILL ACT ON DISH….I FILED BANKRUPCY AND THEY WON’T EVEN LISTEN TO MY LEGAL RIGHTS…SO CALL THE GENERALS OFFICE OR EMAIL THEM
I have an audio problem that local technicians cannot or will not recognize. There is and annoying “wind noise” in several stations – WEtv, TCM, Golf, Sundance – to name a few. I have had phone technical help, and house visits at my expense by both Dish and The Geek Squad. I am asking for some resolution to this problem or I will cancel Dish and try Direct ot Prism.
This is the worst company ever . All they want is your money . I have been fighting back and forth for weeks know over a hd reciver . I have contacted my cousin who works for nbc nightly news . And they r doing a big story on Dish and how they screw people . And every phone has been recorded and u will hear how they treated me and my wife . Good luck with that dish . U GUYS SUCK.
Need someone to answer a phone or call me back–have had your service in thee past and went with direct but when ours bills kept going up I then went back to dish 2 years later–BIG MISTAKE!!!! We do not get half of our HD channels or we loose our signal in a gentle breeze–oh yeah–and you want me to pay you for your service–what service? We called the guy we ordered it from and he got mad and said it cost him $50.00 every time he sends a guy out—really? I don’t care how much it costs–I have to pay for a service I can’t use most of the time–someone better e-mail me on this matter or I will be seeking legal action! I’m all done!
Dish, without any adequate notice, charged a cancellation fee to my girlfriend who only purchased a one time offer for a friend that was agreed upon by a representative of dish by phone that the offer can be brought and that the service.cost would be charged to the friend…three months later on this year of January my girlfriend’s bank called her about the charge of $440.00 was acquired by dish tv tthrough her bank account. My girlfriend is not onany billimg notices as well as not a customer for or by dish network….Tgis mirrors a case in california appeals court by custwrs….only this time it is a non- customer being charged a cancwllationfee without adequate notice by the representative who agreed to only have her pay the offee price of $67.00 last year..
Where I do begin? I disconnected my service. I was told I would receive boxes to return the equipment. I never did. Then I received a $98 charge on my credit card for “unreturned equipment.” I called DISH to ask about this since no one sent the boxes. I heard various excuses. They “attempted” to send boxes or shipping labels over a few months and none arrived. I receive boxes on a daily basis for my career so it is not my address. So I requested the address in TX and sent the equipment myself. It has now been 5 months since I disconnected from DISH and am still waiting on my refund. I have never been through such a goose chase.
What can you say dish just plain sucks in service and quality of tv picture having them out again to fix . I make them give me a time not just a time window of 4 hours but with in a few minutes and if they can’t then I’ll deduct my time from there bill as my time is a much a valve as there’s. They tried to charge for the repairs before its not my equipment it your and it doesn’t work so until it fixed I’ll be back charging you for time not working they wave the service call.
CEO: Joseph P. Clayton CPA
CFO: Robert E. Olson
COO: Bernard L. Han
Dear Sirs
I wish to make a complain on your Fayetteville DIsh
Please contact me because I need to complain about trying to restart my service and they took my equipment back and now they want to recharge me to get my service. 910 354 XXXXX. I want my service restored but I am not willing to pay to rerent equipment so please call me and I will give you the entire detailsThank you
Kay walters
I order dish in a bundle package with another provider for phone, internet and t.v. My install took place in March 2014 and the nightmare began. The service was mysteriously unbundled and no one could tell me why. Dish has charged me over $150.00 per mo. when my bill should only be $60.99. I have placed call after call on this matter and the only thing that has been resolved is the account was re-bundled. Every call I make I speak to someone who requires me to re-cap the experience over and over again. I am told by the agents the issue has been resolved but my billing does not reflect the changes so I call again. I have had the worst customer service experience and as of today the issue remains unresolved. All I want is the account corrected to reflect my initial order and it has been like an act of congress to get this resolved. The agents can see what happened on the account but cant explain it so I continue to call, get different answers, a bunch of excuses, and rude agents that hang up the phone and say the call mysteriously disconnected. I have had the service for 2 payment cycles and regret the day I ordered the service. PLEASE PLEASE can someone assist with fixing this matter? It is very upsetting to spend my time making calls to Dish 2 to 3 times a week and be told ” I see your payment amount should be $60.99 but it is $150.00, I don’t know why you are being billed this amount and I will fix it.” and the end result is …. ITS NOT FIXED!
I had DISH since March 2013; I have had numerous contacts with DISH, customer service (via chat and phone calls), technical service (via chat and phone calls), and a supervising technician come to my home to fix our issue; being kicked out of On Demand either when watching a program or wanting to select a program to watch. We had been having to reboot almost every night. You can also check the pages of correspondence with your staff and notes from the supervising technician who finally came to our home. We had receivers changed and an ethernet connected to help with our issues. Nothing worked on a permanent basis.
The system would work for 1-2 days then start kicking us out again.
On April 2014, I had enough and contacted your office to come and disconnect your system and was asking who I needed to speak with about having an early disconnect cost waived due to your unsatisfactory performance. I was told that your company does not waive an early disconnect and that this was a “reasonable request” since we are asking to disconnect before March 2015. I spoke with a number of people and was actaully hung up on 2 times this year. You can review the phone conversations that occurred on March 31, 2014. I was also placed on hold waiting for a supervisor and was on hold for over 50 minutes then was disconnected; I heard someone pick up my line during that time and then place me back on hold. The second time on that day I was speaking with a supervisor who while I was talking with him either hung up one me or we were disconnected; if we were disconnected I did not receive a return call.
Then on or about April 17, 2014 when I officially called to disconnect my DISH service I asked who I could speak with about waiving the early disconnect fee. I was connected wtih someone in the executive office; who told me that he could send someone out; a supervising technician, who could see what was wrong, but could not approve my request because a supervising technician needed to say that “there was nothing that could be done to fix the issue; at a cost to me. I told this person that I did not want the service any more and through no fault of my own I was requesting that DISH be disconnected. He said there was nothing else he could do and then asked me if I had someone who could take over the last year of my contract then the early disconnect could be waived. I told him since I was dissatisfied with DISH why would I want to pass this on to anyone else.
We only wanted DISH to work; watch the programs we selected and that was it. DISH never provided that service to us. I do not believe that we should have had to deal with this continuous downtime for another year.
I would appreciate someone from the executive office to review the notes on all our chats, phone calls, and notes and then give me a call so I can answer any questions they might have.
I would also like someone from the executive office let me know what the official decision is on my request to have the early disconnect waived. I tried your network for over one year; had numerous conversations with staff to try to fix the problem and had a technician come to my home to try to resolve it (which did not occur).
I also responded to customer service phone survey’s and emailed your company a couple of times about my dissatisfaction with the end results and when I was hung up on and never did I receive a call back.
I would like someone to respond they have received this email and will get back with me after they have reviewed my file.
Thank you, Cheryl S.
I signed up with dish in Dec I was supposed to get a promotional offer which was 55.00 off my service for the 1st 3 months. The fist bill came, no discount I had to call and finally the rep saw our service wasn’t bundled and corrected it. Told us to pay 55.00 less and she was filling out a management form. Now month 2 same thing, no discount, but they want us to pay full bill and promise to correct next billl. so we get transferred we were told again pay less and it will be fixed. Nope I get a disconnect notice because we didn’t pay the full bill that should have had discounts, I just escalated to a supervisor who said I have to pay full bill and the can’t credit a past bill even though the notes clearly said the discounts haven’t been applied. She was so rude she told me to hush when I was speaking. My wife got the phone because I was getting very upset, she told her same thing, why do you as a company not feel the need to honor your promotions and her as a business owner told the supervisor if she put off paying people she would lose her customers and employees, the supervisor clearly said I understand we are wrong, the discounts are in there but you must pay full amt and eat it up and we will fix it next month…….NO WAY… Fix this DIsh or the BBB will. I ask that some one at dish PLEASE LISTEN TO ALL MY CALLS TO YOUR REPS AND YOU WILL SEE WHY I AM UPSET… ALSO the supervisor that took my call today 5-5-2014 oh please listen to her and how she spoke.. I didn’t yell curse nothing and she cut me off several times and told me to hush… NO Way.. I am just getting started now.
So as company, if you feel the need to not honor your word to consumers, then I feel i should’t pay more money every monthor even any thing, if you can’t honor your promotions correctly, then my check book closed.
PLEASE get this fixed ASAP.
Prince
I live at XXXX Crawford street 46118 My brother still has service at my address but moved next store I want the satellite removed from my roof and put on his property he lives in a garage next store ..Please relocate his satellite dish off my property..ty Doris Mosier
Im furious! They over charged my cc 3xs, now my.dvr isn’t working properly, the 1 st tech stole money from me, and now they want to charge me for another dvr!!
Hello, last month I signed up for the dish internet. the customer service rep. never explained or mentioned to me about Internet service and never mentioned that is satellite and on top of that never said its 24 month contract or leasing the modem, all he said 10 dollars will one time fee and thats it and it was a lie. The Internet is slow and when I called them today to cancel the service, the customer service is rude and hong up on me more than once. The supervisor she was rude and hong on me and said I have to pay 400 dollars for termination. I never got email conformation and I never heard anything about 24 months contract they never explained to me that and Last month I signed up for the dish Internet service and the customer service Representative lied to they are avoiding to answer the question why their customer service Representative lie to customers and signing up them for packages that they never mention contract. Also, customer service Representative and the installation guy was begging to give excellent feedback about them so they would get paid. I’m very unhappy with Dish and the headquarter are not answering the phone. does anyone know how to reach the CEO of the dish to resolve my issue because I do not wanna pay 400 dollars for crappy service and the way they treated me on the phone and what they put me through. It really got me angry the fact that dish is not honest and they lie to customers and charging additional fees without letting you know or explain the package. If i would just knew its a contract I would never sign up since I don’t like contracts. if someone knows how to reach the headquarters not the customer service because I’m tired of them please let me know.
Thank, you
Olga.S
You subcontract with some very undesirable people. Someone came and sold me on service and totally lied about what the Joey’s and Hoppers did, and then the Dish Corporate company won’t make it right? I shouldn’t have to pay an extra fee to have a technician come out to correct a mistake that one of your subcontractors made. That is horrible business and horrible customer service and whoever your reps are from the ‘Office of the President, namely Andrew’ are rude and inconsiderate and need some customer service training. I will never recommend Dish to anyone, ever. Shame on you.
Laura McKeane
Laura, I would say not only customer service need training but the supervisors also they are rude and charging crazy charges and never answer questions with honesty. Its a night mare for me because they are trying to make 400 of me to cancel the service. they never explained to me and they lied and keep hanging up on me. I would never recommend their service to anyone and they should’ve in business since they are scamming people.
Dish internet/tv its all ridiculous, I have been fighting with these narcissistic idiots that think your a complete moron for two years. after my two year contract has been up they are still charging my credit card for returned equipment fee for $157.00, which in fact they are saying it is an early termination fee , after i have paid the $175.00 two months ago for a termination fee. I returned my equipment per the people at dish i talked to and they still decided to take money out of my account without authorization, after speaking with yet another person she insist the money was for a early termination fee not returned equipment. so i spoke with Sigrid at 888-826-8137 ext:80457, who had told me that i never paid a early termination fee; However, in January i was told that i have to pay $175.00 for the early termination fee as i did. What i don’t understand is how they can pull money out of you checking account without authorization, when you pay your monthly bill you pay it with your card with authorization, and i never set up auto pay as i never will. its a wonder why Americans are so poor, corporate America like dish is ripping people off and breaking it off in there bums, may god be with you dish network, Carma’s a XXXXXX. I WILL!!!! get my money back.
Yes I was wondering when would Campbellton Florida would be able to get the high speed internet in our area? It’s advertised on tv get anywhere but we can’t get it in Campbellton Florida.
You are lucky that you haven’t been able to get the internet. Its slow and the data packages are ridiculous. All the plans are cut in half for peak hours and off hours. So if you get the best 30 gb plan you only get 15gb anytime data and 15gb are between 3a.m and 8a.m (central time) I’ve seen better smartphone data plans than the crap dish gives. When it gets windy or rains then the internet is even slower if it even works and when you run over your data plan then it slows down to dial up speed. I regret ever getting it and probably going to pay the 140 early termation fee just to get rid of it.
DO NOT USE THIS COMPANY DISH SUCKS. After 20 years with Cox I was talked into changing to Dish FALSE PROMISES they told me nothing but lies to transfer over to them. When I found out I cancelled my service after 15 months, now I have to pay $157.00 to cancel . The only reason they did not charge my account after I cancelled was because I put a stop on them being authorized to deduct funds.
So now I think I will send them $5.00 a month until it is paid.
They are a fraudulent deceptive and I have to add rude company. If there is ever a civil lawsuit against them I am in. Hmmmm funny they say I am not holding up to my end of the contract and they have a problem with that but when they don’t hold up to their end it seems to be ok. So can I send them a bill for not doing what they say they will do?
Overall, I don’t have any gripes with DISH. My husband and I have had them for 10 years or so. (I’ve lost track.) During that time I haven’t had any real problems. Well, that is until the last year. I’ve had recordings and timers show up on my DVR. It’s not the short recordings put there by DISH, and it usually happens late at night. It is for 1/2 hr or 1 hr shows or movies – not Pay-Per-View (PPV) or Video-On-Demand (VOD). I cancel the recording AND the timer so no more record. This happens 1 or 2 times a eek, and it’s been happening for over 6 months. Not a big deal because it doesn’t affect much. (As long as I remove the recordings so they don’t fill my DVR.) I’ve been on Live Chat 3 times in the past 7 months. No one can tell my WHY this is happening. I explain that there are no children in the home, and I am the only one who actually uses the DVR. The first Chat said I must be doing something wrong. If so, I’m doing it in my sleep because it happens overnight while my husband & I are sleeping. Anyway, I saved all chats. This past month I was looking at the past few months of bills, and I noticed a VOD billed 11/13 and one billed 12/10. NOT something anyone in the home ordered. (Also, checked my purchase history using my remote’s meno – NONE purchased and I asked how long the history stays on the screen.) Got on another live chat and got the charges reversed. Also told the person about the DVR issues. Again, no real answers. I have put locked the locked and put passwords on all 3 receivers (although the issue is only on ONE receiver). I have changed my online login and that affects my DISH Anywhere as well. By the way, all of this seems to have started after I installed DISH Anywhere on my tablet. The problem still occurs after I changed the login password. I logout from DISH Anywhere when I am not using it. I’m writing this just to doXXXXent the problem further. I woke up to another new recording this morning. The 1966 Batman movie. Again, I did NOT record it last night. I went to bed before that, and I did not set a timer. (I also take pictures of all the screens on the TV as I make changes, delete, etc. I’m getting ready to write to Corporate Offices. If I’m doing something unintentionally to make this happen, then it seems that someone should have a valid answer for me. If I’m NOT doing ANYTHING to make this happen, then there must be some other issues at work. If that’s the case, then DISH needs to investigate and come up with a resolution. If I’m deleting unwanted recordings, then I’m assuming someone out there is not seeing what they’ve recorded. (Assuming some signals are getting crossed or . . .) Are there more out there like me (us)?
After several faulty dish boxes, we cancelled the service. Now we owe $500.00 Why should we pay for service we are not getting. They were not able to provide us a safe useable box. 3 boxes returned due to fire or smoke came pouring out. I hope karma takes care of this company. From the looks of things they enjoy scamming us little people.
SHAME on the CEOs and COOs of this company !!!! How can you work and put your name on an establishment that actively chooses to scam people?? Do they not read these comments..one after another of cries and frustration from UNHAPPY CUSTOMERS?? I too was being charged over 3 years for something I did not request or aware of. But they refuse to reverse charges even with notes in computer of my attempts to cancel it. Their whole customer service team is a joke.. young folks trained to rebuttal you on everything. PLAIN RUDE!! And their managers + supervisors even worse. Im with anyone that wants to file a class action lawsuit against them!
FIX HINDI ENGLISH NEWS PACKAGE as stated in your letter to us. Refer below for the details in the Letter we received from DISH
“Effective April 17th, the Hindi Hindi English News Pack ($5.00/month) will no longer be offered by DISH, and you will begin receiving the Hindi News package ($10/month).
In addition to all of the great content from the Hindi English News pack, the Hindi News Pack includes Aaj Tak, Sahara Samay, Zee Business.
To offset the additional and thank you for a loyal customer, we will providing a $5 bill credit for the next 18 months to help you with this transition.
I’m DISH customer for almost 10 years. Hence according to a letter I received from DISH, I’m considered as a “Loyal Customer”. Here is my issue. I got a letter from Dish stating that “Effective April 17th, I will start receiving Hindi News package ($10) instead of Hindi English News pack which was priced at $5. It further stated that “In addition to all of the great content from the Hindi English News Pack, the Hindi News pack ncludes 3 additional channels. To offset the additional and thank you for a loyal customer, we will providing a $5 bill credit for the next 18 months.
On April 17th at around 4pm Central time, I suddenly lost 709, 710 and 723 channels and I started seeing other few channels. Immediately I called Dish. The rep initially told me that I requested a change. So I explained about this letter from Dish and informed that I never requested a change. After analysing, he informed that it was a goof up and they need to contact Dish corporate to fix it. He said it mighttake 3 days. Next day April 18th, we gain contacted Dish. This time, the rep agreed it was a goof up and advised us to keep checking as they will be fixing it…I waited until April 20th 7pm “by checking very often” and contacted Dish. Now it was shocker…when rep mentioned that I never had 709, 710 and 723 and if I need those channels, I need to buy a premium package. They were NOT aware of this letter we received. I had to call 5 times between 7pm to 11pm since either reps disconnected us and every time we had to start over with new reps.
I had the great misfortune of allowing someone in a Dish truck to come into my home and spend four hours installing the internet service you had just started offering in my area, because he did not have an extra phone line we were unable to hook up the router while he was there so I purchased one and completed the hook up myself, the internet NEVER WORKED, I started calling your office in December, again in Jan and February. Each time I spoke with the most layed back uncaring souls on this earth, they show no record of me having dish internet service, I went so far as to read them the serial number KHQQZY45069F and PIN# 1503308-0043 off of the modem left by the tech that was at my home for 4 hours, still nothing, told me to keep the box they don’t want it, that was everyone’s solution to my not getting internet service, never once was an offer made to send someone out and fix the problem, nope, I didn’t have internet with your company but now it gets really good. Now I get a box in the mail from you to return the modem and the dish off of my roof. Needless to say when I got through I had a few choice words for the rep that answered, NOW, after four months of calling and complaining that it NEVER WORKED you want me to pack this stuff up and send it back, never an offer still to have someone come and fix the problem, nope, just send back the equipment. 1st off If I had a ladder that would let me crawl the 14 ft high to get to the dish I still wouldn’t do it, you put it there now come get it if you want it, 2nd off, I threw the modem away after speaking with the 2nd useless rep that told me to keep it cause now the equipment was written off in your system whatever that means. My point of telling you this is I have now contacted AT&T and they are coming to install internet at my home and you have lost a customer for life, If I wasn’t in a contract for the TV I get from you I would cancel that also, what kind of idiots do you have working there that after me calling for four months and your people telling me I didn’t have service to suddenly send me a box to return this non-existant equipment because remember all your reps would tell me is they show no record of me having service right. NOT ONE OFFER TO COME AND FIX THE PROBLEM, actually told me I would have to start all over with the sales dept. if I wanted new service, NEW FK%$^*%$* service, are you FK&*^%& kidding me. IDIOTS, come get your freaking dish off of my roof.
I am very upset I lost 3 tvs again I am tired of it this is due to updateing the hopper updated monday night tuesday night it did not update at all when it dose not update it shuts down every hour until it makes me mad monday night it updated 5 times this need to stop I am tired of replacing my hopper every 3 months they need to be improved I am thinking of going to the old system because the hopper is no good the joey in my liveing room is no good also this is the 3rd time I lost 3tvs in the past year why should I pay 141.68 this month I had nothing but trouble and since when dose technical support Close after 1.00Am this very frustrating I had my house rewired with new cables when installed the first time they used bad wires from directv and my dish was moved also everything was replaced here please fix the hoppers so they work more then 3 months instead of built-in power cords make them disconnect from back of the hopper I have a bad left shoulder I cant move anything I want a phone call on wednesday april 16 2014 so I know you got my letter fix the phone probluems to I want to see major improvements made with the hopper if another new one comes out since I had so many problumes I get one for free I give you until december to make improvements or I will go back to the old for free thank you mr Pendleton
I have been dealing with Dish network and a bill from them for 10 YEARS now. I moved from Iowa to Georgia and paid my final bill, returned my equipment to the place that i was directed by the customer service rep and thought everything was fine- this was in 2004. I went to purchase my home in 2006 and had a $500 bill from DISH, when i called to inquire they said it was because i never returned my equipment. I told them it was returned-they said they had no record- since i was not in Iowa, i had my sister drive to the place, and of course, it was no longer there. To keep this from impeding my pending home purchase, i paid the bill. A year ago, I was going back through my credit because i needed to get some licensing for work, and AGAIN that bill was on there. I called and disputed it- and AGAIN they said that the bill wasnt paid- they said sometimes collections companies will keep the money-this comment made no sense to me. And since i no longer had by bank records from 7 years ago, i paid it AGAIN. I got home last night and received ANOTHER collection notice for this SAME equipment. I called DISH and spoke with someone in “the presidents office”- apparently they think they are dealing with idiots- the intent of this supposed office is to make you think you can get somewhere. They offered to knock my bill down from $500 to $100 sighting that one of the receivers was now obsolete. They are both at least 11 years old- they are both obsolete.Their meager attempts to continue to get money out of customers (Even ones that are over 10 years removed) is pathetic and i will be contacting local news-in the Atlanta area as well as anyone else that will listen- this is now impacting my job- not funny. and i REFUSE to give them another dime. Any suggestions?
On March 23rd 2014, I called the Dish customer service line to cancel my Dish Network service and was informed that there was a cancellation fee of $17 to which I agreed. The agent who handled the cancellation call however informed me that I was eligible to get the Hopper DVR and an upgrade to the America 250 package at the rate of about $47 which I was currently paying due to my excellent payment record. He also offered free installation and threw in the Encore package for three months at no extra cost. I was skeptical about this deal and wanted to know if this was going to extend my contract to which he replied that my contract was neither going to be renewed nor extended. He also informed me that I could call back at any time to cancel the package at no charge to me if I was not satisfied since I would be out of my existing contract by April 24th 2014.
I finally agreed to have the offer after I had repeatedly informed him that I did not want my contract extended or renewed and he reassured me severally that the offer he was giving me would neither extend nor renew my contract once it lapsed on April 24 2014. Once this was agreed upon, I informed the agent that I would be reducing the number of my TV outlets from three to two and wanted to know if the offer still stood. The agent answered and reassured me that the offer still stood and that the bill for the two TV outlets would come to about $37 before taxes.
Once all these were agreed upon, he scheduled a technician to come over on March 25th 2014 for the installation. When the technicians showed up on March 25th, my 17 year old brother was made to sign for the installation and the receipt of the new programming equipment while the old equipment was retrieved.
I recently received my first bill on April 11th and noticed that the bill was for $273.08 which was totally different from what was offered and promised by the agent. When I called in to dispute the bill on April 14th, I was told I would be given a $15 bill credit while the technician installation fee of $95 would be waived. I told them that this was unacceptable and explained to the agent I was speaking to that her offer was not part of what was promised by the cancellation agent when he was trying to retain me. I informed the agent that since all calls to Dish were monitored, they could pull up the call records of the conversation I had with the cancellation agent on March 22nd so as to verify my claims. The agent however told me he could not handle the issue and transferred me to someone in the president’s office. The lady from the president’s office then told me that since the installation and work order notice was signed for, it meant that my contract had been renewed/extended for another 24 months and that I would have to pay a cancellation fee if I wanted to cancel. While I was protesting this she disconnected the call.
I then called back again after about 45 minutes and was put through to Jan Jenkins in the office of the president with telephone number 888 866 8137 ext 70885. Ms Jenkins also told me that there was nothing she could do for me. She insisted that once my younger brother signed the work order, it served as a contract and she would send me a copy of the contract. I however told her I was not satisfied with her explanation and hoped they were also recording all the calls I was making. I demanded to speak to someone above her to which she refused. I also insisted that she should pull the call records of my conversation on March 25th with the cancellation agent to which she replied that she would not.
Based on the injustice done to me, I informed her that I had no option other than to file a lawsuit in court to prevent Dish from charging me above what was promised and agreed upon with the cancellation/retention specialist or charging me a cancellation fee if I wanted to cancel my contract since I never renewed my contract and my existing contract was due to run out on April 24 2014. I then requested for a name and address where I could send my complaint letter prior to filing the small claims case to which Ms Jenkins refused.
At this point, I have no other option than to write this letter hoping to correct this unfair and unethical practice of Dish agents making and using false promises on behalf of Dish to deceive paying customers into unwanted contracts. Additionally, my younger brother was only told that he was signing a work order certifying that the technicians were at my residence and I wonder how that would be used as a renewal contract since he is only here on a visitor’s visa from another country and thus, cannot enter into any contracts.
I was told today, April 17, 2014, a contract was signed by me. When I received the copy it it is clearly not my signature. After calling I was told you dont have to sign it someone did and its your name you are responsible. Im accusing someone at Dish for signing it. BBB will be contacted and i will take this to court. It is clear this is a very unconstitutional business. No respect for hard working Americans.
Dear. Mr. Joseph P. Clayton,
I hope that you are willing to take the time to completely read this letter from a current customer of Dish Network, it’s sadness me to have to sit and look up the CEO of a company and then get my thoughts together to write a letter about how dissatisfied with the equipment and LACK OF CUSTOMER SERVICE that Dish Network has. I was a customer of Comcast and came over to Dish Network because I was under the impression that I would receive as well of service as I was getting from Comcast without the increasing pricing that Comcast has. But little did I know that I was going to receive nothing but heart act and the inability to enjoy the service that I am requested to pay for. This is where we will go into the problem that I have with the equipment and LACK of CUSTOMER SERVICE. When the service was put in to my home the very next day I started having problem with the joey the shows that we wanted to view would freeze and you would have to turn to another channel wait till that channel comes on then turn back to the channel that we were looking at and at this point we missed parts of the movie and/or show that we wanted to see. Now this may seem like it’s not that bad but if you’re doing this 4 to 5 times a day when we get home from working it becomes very frustrating now factor in the weekends when you’re doing the same thing 20 to 30 times a day. NOT working for me as I’m sure you’re agreeing (That would not work for me either). Now we do what we think it the only correct thing to do at this point and that’s call to get help in correcting this problem and what we get are customer service representative in the Philippines that tent not to really care about the problem and I can tell this by the listing skills that they have or are using at this point, then when someone (I) request a representative in the USA it’s even worst. One representative stated that it my fault for not knowing how to work the joey correctly (I asked myself are they kidding me) but when I asked them what I was doing wrong they said that I had to unplug the Joey and wait and plug it up again when I stated that I did that the same representative asked me if I knew how to tell if it was unplugged or not. (NOW as a grown man I am appalled that they would speak to me this way. But let’s move on then I ask to speak with a supervisor and they stated that they would send me out another Joey and they did. I unpacked the system and installed it then packed up the old Joey and sent it back. (That part may not seem important but it will be.) Within two hours of having the new Joey I stated having more problems with not only freezing but now black screen and no sound (WHAT THE HELL) I Dish Network and spoke with a representative and they asked me why did I send the old Joey back? (? what did you just ask me?) I was told by the supervisor to reuse the same box that the new Joey in and return the old one, is what I told the representative, they told me I was told the wrong information that I needed to keep the old one to make sure that the new one that was sent to me work.(?) wait did they just tell me that they knew that they were sending me a piece of equipment that would not work. (This cannot be real is all I am thinking to myself) well then they tell me that now they have to send a technician to my home to fix it. The technician comes to my home and states that the problem is on the outside of my home and he has fixed it. DONE) Thank goodness… Not so fast no sooner then he gets in the truck and before he gets off my block I send one of my sons out there to get him because guess what (??) You goy it my video is freezing again he says that now it’s up to the customer service team to find out what’s wrong. (?)(?)(?)(?) I thought that he was employed with your companies as a technician when I asked why he didn’t check with them I was told that he had other appointments, now I really feel like Dish Network values me as a customer and I will make sure to tell everyone I know just how much the value me and make sure that they (people I know) are not giving the same level of customer service as I just gotten. Well let’s move on I now start calling customer service again and as you know from being the CEO of such a great company I speaking with the all parts of the world and getting the same treatment that I have gotten in the very being of this relationship (if this was a marriage I file for a divorce today) but I try and I try. Well let’s get to April 10, 2014 at 8:35 Pm CST I called and spoke with a representative from the Philippines and from the Cayman islands from Taxes and then I had the pleasure of one of your lovely representative asking me to hold because I wanted to speak with a supervisor now at this time it is 8:43 PM CST I was on hold till 11:58:13 (Time from my cell phone) 11:58 and 13 seconds. (I may not be a CEO I am not be a CFO I may not be a COO but I am a manager of a call center I am a father I am a husband and most important I am a person and a customer of Dish Network) I called your so called office of the president at 12:05 Am CST and spoke with a person that said I understand and I want you to know just how sorry we are I will give you a $40.00 Credit on your bill where you will have a credit of $10.00 a month for four months. (What did this person just belittle me a gain) So as customer of Dish Network my time is worth $40 within four months so I worth less than the so called service that I’m paying for and I am so pissed off about this that I made it my point to come into work today April 11, 2014 and find out whom I could speak with about this matter. I took the time to find others that were having problems with Dish Network (Knowing that not everyone that states that they are unhappy really are most just want something for nothing) but here are a few links to pages that are having the same type of problem I am. (allow me to back track…On one of my many calls one of your employees also stated that she has a Joey and that she is having the same problem I having and that Dish Network knows about this problem) So if you care less about your employees then I know as a customer there is no help for me.
Now today there was a Technician that came to my house to fix the problem and guess what my wife had to go get him after he said that he fix the problem because he didn’t even get to get in the truck before it happened all over again. I don’t understand what the root of the problem is within your company but what I do know is that you have us for a full two years and I will NOT allow this problem to go on. I want this matter fixed and I would like to have it fixed now. I will not make any statements other then I am a person that willing and able to be heard if need be I do not have the same type of money as Dish Network has to advertises but what I do have is a motive to have this problem fixed and this is the first step in trying to get it done with or without your help. As I said I am not a CEO or a CFO or a COO but I am a persona and a customer of Dish Network that is willing to do whatever I have to do to be heard. Comcast and Direct TV would be willing to take my business and also hear my story and my ideals on how to advertise using a REAL customer and someone willing to show their cell phone bills and the number of calls that were made within only two months to try and work with a company that they are paying for service that is not getting the service that they are paying for. You give me a chance on a commercial and I will show you the world’s greatest commercial actors, anyone and everyone that knows me always sates you be a great actor because I always keep it real and that’s what makes people listen.
So I will wait to see if I hear from any of you gentleman on how to bring this matter to a close and how we can work together to improve your customer service tell. I have been in the collection/customer service industry for over 25 years and anyone of my employees will tell you that be it collection, foreclosure or any serving a judgment each and every person that they speak with is treated with the upmost respect and they are to make sure that they do everything within the ability to make it a one call resolution!
I have also enclose a copy of my resume so that if any of you gentleman truly understand that one of the most important aspect of any busy is the relationship that it has with its customer’s I would welcome the chance and opportunity to change the culture and level of customer service that has been given to me and many of the other customers that has noted complaints on the internet. It would take me one year to have EVERY call center running the way they should and your rating with the better business Bur will be an A+ every time.
P.S. I have never had any call center that I supervised have a fifth of the complaints that I heard and read that your company has and I do not put the blame on any of you but I do put the blame on the type of training and the number of hours that is spend on quality control. I would hold the world’s largest internal training and development classes and I will personal visit every site once every three to six months to see that all policies and procedures adhered to. And there would be regular updated training classes for supervisor and managers. Dish Network would become the very first company to ever have the first worldwide award given for best customer service and satisfaction.
This could be the last letter that you ever receive like this.
Sterling Serino
And to boot no one will give messages to the people that matter or provide you with a email address or phone number to address it your self
This company is appalling disgraceful the way the treat customers I WOYLDBRECONMEND NO ONE DO BUSINESS. Constantly loosing channels and their world class customer service is the most classless I have ever encountered
I have been a dish customer for years I moved from MN to Detroit and was told because I had a movers certificate to take my equipment aling with me I recently tried to get my account restarted I was told by the dish rep that I needed new equipment just to find out the rep had canceled my account out and started a new one but inder to get the service back I had to pay a cancellation fee , huh? I have been on the phone with several dish reps some didnt understand why I was told I coukdnt use my old receiver and others were down right nasty namely one by the name of Andy . Im very dissapointed in the trickery that dish use on its customers to gain profit I wish every dissatisfied customer whom dish has tricked and overcharged their accounts would come together for a class action suit against dish
Same thing happened to me. I am in with the class action lawsuite.
Anybody else? I am contacting the FTC. The funny thing is Dish has commercials accusing Direct TV of doing the same thing. They never tell you on the phone about the two year contact, but when the installer has you intial his 3″ key pad, again never disclosing the two year contract, he has a big smile because he just got his bonus by screwing you.
Marcia,
My name is Sharon and I am so ready to get rid of Dish, but they know where I live, it’s either Dish or Direct and both suck! I wish that there were more choices, they charged me $39.99 for the top 200 and 1 year later, it went up to $69.99, the jerk that claimed he was higher ranks with Dish and they had given me $10.oo discounts here and there, they could not do anything else for me, dispite my disabilities, no more satelllite services in our area, but I want Dish to pay for their lies, blackout channels and we do not get credited? Let me know how to help?
After having dish for 9 months, my apartment changed management. Where the first dish installer placed it wouldn’t further work with the new management. Therefore I had I had another dish installer come out to see I he can solve the issue. Come to find out my balcony was faced in the wrong direction of there satellite. Now I couldn’t no longer have dish for the time period I was living there. The installer then gave me two options. One being to cancel the service and pay the cancelation fee. Witch I wasn’t happy about. The other option was to hold my dish on pause. I was going to be moving 4 months from then so I thought that would be the best choice. I asked how long would I be able to keep it on hold? He told me I could have the account on pause go the remaining time on my contract. So that would have giving me plenty of time to move. And I wouldn’t have to pay the cancelation fee. Come to find out after trying to set the account with automatic payments I see that they sent me a bill for 10$. On January, 7 2014. I then called dish to correct/ pay the balance. The representative that I have talked to on that day was asking why I had it on pause still at tho point. I explained my situation to him, I was going to pay the 10$ that was due to keep the account from being canceled. I clearly told him I didn’t want to cancel due the the fee. I would rather keep it on pause until I can have the dish installed once more. I knew I would have to pay for that as well. He then told me I could cancel my account and not have to pay for anything. He said he would ship me a box to return my equipment. I wanted to be absolute certain I wouldn’t have to pay the cancelation fee. I asked again and he said no. Three months go by after speaking with him. I receive a email stating I owe 368$ for the cancellation fee and the bill that was due on the 7th of January. I was misled and lied to. I called and talked to several representatives since then. They told me since it was canceled and I had a balance that I would still have to pay the balance. If I knew I was going to be lied to I would have never made the choice to send my equipment in. And I would have paid the 10$ balance. I had a little less then 6 months left on my contract. I want to know why I was lied to and have a different option other then upgrading my equipment and having another two-year contract. I don’t want to have to go threw this agin for another two years. This was not my only issue with dish. If we can solve this issue without any further action that would be ideal. Thanks
This company “DISH NETWORK” has repeatedly misled me and did charge my credit card multiple times. I have had a rollercoaster of an ordeal trying to get reimbursed for charges that I was told I was going to get. But after like several hours of talking to their customer service center without any refunds. I was told by 2 techs and a customer service rep that I would be refunded for over $100, I was charges 2 more times. If you rip off all their customers to a tune of $100. That would be a lot of money. I am contacting the better business bureau. If anyone would like to join me, send me an email. I am going to tell every person I know about this and it will cost Dish Network more than a few hundred dollars they screwed me. My email address is brentabrodeXXXXX@yahoo.com. If you would like to help my fellow Americans from getting screwed like I have. email me….
I have been a comcast xfinity customer for 21 years , as there services became bigger so has there prices. With all the competition different companies my family decided to change especially after I watched undercover boss episode with the ceo of dish,this particular episode revealed to me that dish was a very compassionate toward there customers and about there services! Well as a dish customer I am not happy, I have two young children who dont get to watch cartoons, when I specified that was one of my needs but I got cartoon network which my kids can’t watch so its blocked.i hanpeen to notice direct tv has a special with more channels for the same price. I made some phone calls, from my understanding I was told I was locked on a contracted and I can not change it, I have been a direct tv customer for about 2 months ! Can someone help me?
I have had a dispute on my dish bill since 2/08/2014 i had made my normal dish payment $127.00 and on 2/10/2014 dish had withdrawn $245.00 i did not authorize transaction.I tryed to get a refund they were rude and denied my refund.so my bank overturned that and refunded me .so dish network had shut off my cable on 2/16/2014 they made me pay $229.00 .which i didnt owe my dish bill was $245.00 and. On 2/08/14 i payed $127.00 which left bal.of $118.00 so they made me pay again on 2/16/14 after they took $245.00 on 2/10/14 .which i had my bank reverse the transaction.i get a bill in same week and my balance is $378.00 they said i had bounced the $245.00 check that i never authorized.so i called dish and wanted answers nobody would listen to me.one guy hung up on me.so ive been upset and ive paid $601.00 in the past two months and my cable is shut off.and nobody is helping me figure out the mistake dish made overcharging me and my balance is $249.00 with past due balance of $116.00 and i have to pay past due balance to restart my service.ARE THEY SERIOUS I FEEL SO HELPLESS.I HAVE NEVER BEEN TREATED THIS BAD BEFORE .DISH NETWORK WONT LISTEN TO ME .THEY ARGUE WITH ME AND HANG UP ON ME.
The following is a copy of the complaint I filed with the State of Connecticut Attorney General’s office and with the Federal Trade Commission (FTC). And this afternoon I will be heading to my local police department.
On November 19 2012 I sought the services of Dish Network through a promotion they were running with AT&T. AT&T would provide wireless internet and Dish would provide television services. On March 26, 2014 I contacted Dish to cancel services because I was dismayed with their rate increases. The woman I spoke to told me I could not cancel because I had a 2 year contract, I insisted many times that I did not have a 2 year contract. I was adamant when I enlisted their services that my term would only be 1 year as Opitmum often offers promotional rates for a bundle package with great prices and I wanted to be able to take advantage of that at a future date, meaning I did not want to be locked in a 2 year contract with Dish. The woman I spoke to on March 26, 2014 emailed me a copy of the contract she says I signed. The contract is not signed but rather has initials in many places and IS NOT my signature or my initials. To be clear, I have never seen nor signed nor initialed the doXXXXent she emailed me. I called Dish on April 1, 2014 to dispute the validity of this contract and to express my concern that someone forged this contract the gentleman I spoke to said my only recourse was to file a complaint reporting the doXXXXent as fraud at my local police department. I find this outrageous.
I had dish installed one afternoon and later that night got a call from my daughter,living in another state that the Drs found she had kidney cancer,,I got up the next morning and called Dish to tell them I had to cancel my dish because I was going to have to move to help her,,she already had Dish,all equipment was returned and they hit my bank for 58.00..I could have accepted this,but then find out they want an early termination fee of 480.00??I have BEGGED this company to at least lower this fee,,was told NO at every call..I had the darn service less than 24 hours..Is there anyone that could help resolve this matter,,I am a disabled Senior Citizen living on SSI,I simply don`t have this kind of money.DISH NETWORK your GREED will be your downfall..
I have a worse problem than all of you. I had been a customer for years and last summer I changed to another network. It took five moinths to get over $700.00 balance that they show as a refund on my check attachment as owqed me. I received that check and I cashed it. They then sent another refund check ( again without any explanation except that it was a refund). I cashed that check and deposited it, Dish then stopped payment and my bank charged an additional charge. Before that check was returned I was sent another refund, fortunately I didn’t deposit it
I’ve been trying to reach the Corporate but they keep transferring me to regular customer service. Customer service can only tell me of more checks that have been or are about to be sent Total of six are being mailed. I’mn afraid to cash any
I call corporate office and before I get anyone I’m sent back to the regularcustomer service
iF THAT WASN’T BAD ENOUGH AFTER BEING TRANSFERRED TO A SUPERVISOR AND THEN TO THE EXECUTIVE TEAM BEACUSE THEY COULDN’T FIGURE OUT WHAT THEY DID WRONG (THIS WAS A TOTAL OVER AND HOUR IN OHONE TIME) THEY LOST THE CONNECTION AND i HAD TO START ALL OVER AGAIN
Sorry for the spelling that was supposed to be “over an hour of phone time”. By the way I was being connected to a supervisor again and was disconnected once again. The Better Business Bureau is my next step
I called today to possibly sett up service until I was informed of an additional charge of 49.95. i told them to forget it. not 2 minutes later I was charged 64.33 for my first month then another 49.95 processing fee an hour later. they made these deductions unauthorized to my account. I have been calling since 930 this morning and it is now 530 pm. They say they will do things to correct it and then say it will be 3 to 5 days….They took my money out in a second and say it will be 3 to 5 days to put it back in. In the mean time I have checks that will bounce and check fees I will be charged. I emailed the share holders and as of monday I will make phone calls to the appropriate agencies that I need to so that this is settled and my money and any and all charges incurred are taken care of
I have had the same issues as everyone else here. Dish is the most horrible company I have ever come in contact with. I had their service for less than 1 year (with a 2 year contract, of course) and move to an urban where I should have been able to transfer my service. Their representative advised that they covered the area I was moving to and would have no problem transferring the service. There would also be a $50.00 to transfer. No problem, I said. When the technician came to install the service at my new location, he “discovered” that he could not get a signal, unless I agreed to purchase a new receiver for $500.00 and upgrade my service. I told them that all I wanted was the service I had before. If they could not provide that, they should cancel the contract because they were in breach of the contract. I never asked to cancel my service. I only asked to have it moved. And I paid to have it moved. They told me they were going to debit my bank account for $280.00 plus to terminate the contract. I did not ask to terminate the contract. They could not provide the service they said they could provide. Anyway, they decided they were right and billed me but I am not going to pay them for service they could not provide. This company is in desperate need of government regulation. This is what happens when “utility” companies are allowed to run rampant over consumers.
I understand completely. Now, just so I know that you have a problem with Dish and you are not Dish itself trying to get information from me, please send me a contact number
or email me so we can talk about what to do.
Would take to long to write the entire story especially since I been through hell with dish already. I’m Very dissatisfied with their lying customer service representative who sold me a package I didn’t ask for Joe from the retail store in Chicago, after I called twice to enquire about what came with the packages. then after contacting cooperate office being basically called a liar from Nancy in the resolution department. only being let out of the contact because I didn’t sign it. Poor service dish network.major fail for your company.now I’m going to be charged$17 dollars to return the dam boxes. And then you have the audacity to send me a letter asking me to continue your services never in this life time. So disgusted.
My husband and I have been extremely dissatisfied with dish for our entire contract. First of all, the installation guy was too lazy to go under our house to hook it up and ended up drilling a hole through our brick to run the cord through. We have since learned, after having Internet installed in that same area of our home that it is possible to wire it under the house. Again, he was lazy and went the easy route. Not to mention he made it sound like that was the only way to do it. Secondly we have been lied to time and time again regarding our bills. Our bill has gone up $20 and we have less channels! I have called numerous times and the ridiculously unhelpful and rude customer service reps always say “you’ll see a credit on your next bill” but nothing changes. I’m tired of being lied to and charged more and more for terrible service. I have never been as unhappy with a cable/satellite provider as I am with dish. We can’t wait for our contract to be up and we will NEVER recommend dish to anyone!
It’s not that the tech was lazy, but that is a charge for running it under the house and having to fish it up through the wall. That is an additional charge of around 300$ because of the amount of work that it takes to do so.
Same with me.. let us all come together a class action suit…find us an attorney and let’s do this…my email is jknightcXXXXX@hotmail.com. this is illegal ..ceos should be in jail and all others..
Outraged!!! Dish network sent out their service provider in April 2013 he installed all of the equipment necessary. After he finished he asked me to initial and sign on a computer tablet, at that time I stated to him that I was not going to sign any contract, but he assured me that it was an installment agreement not a contract, so I initial and signed. I find out later through a recent email and doXXXXents provided by dish; my initials and name signed on a contract, which was not provided to me at the time of signing only the installment agreement. I am appalled that dish would go through such great lengths to be so deceptive and misleading to one of their loyal customer’s. To add insult to injury, I received a recent phone call from a representative from their president’s office by the name of Scott who made sure to tell me that they would not be relenting from the $300 early termination fee nor the half month plus the month in advance that they have charged me, on top of me paying a shipment fee for their equipment being returned, and if not returned within the time allotted; I believe it’s 30 days, then I will be charged the full equipment fee. Dish had already made clear that they were sticking to their guns in a previous phone conversation with another President’s office Rep. by the name of Lily. It seems to me that this has taken on a whole new form called harassment, especially when they had not been in contact with the consumers complaint office on this type of issue of complaint. I will most likely never request services with dish network again in the near or far distant future.
I am in the same boat with disk. I was unhappy with them a week after I get them. When called the offices I recieved the run around talking I will have to pay $480.00 for disconecting fees, and send there stuff back to them with my own money. Are you kiddin me? I will not pay them for sevices my family is not happy with nor will I jeep that service in my home one day more than I have to keep it.
Lets just launch a campaign, start a petition, put an end to this madness, seek counsel and file a suit against Dish for their Misleading, fraudulent, deceptive and unfair business practices. Anyone who is interested can contact me at moorelinXXXXX@yahoo.com. Let’s do this!!!!!!
Horrible customer service – put me on hold for 57 minutes
Before this I first spoke to a lady who fwd’d me to an account specialist Mike.
After taking my address from me and repeating it to confirm the same, this moron claimed to forget the address and lose it in the system; all of this happened when I told him I wasn’t interested in continuing the service.
Please note Dish put my service on pause for 6 months and I even had my fee of $5 waived by a manager during a call “recorded for training purposes”….bull XXXXX
When I asked Mike to speak to his manager I was out on hold for 57minutes, during which time I called back from my land-line and processed the cancellation – the second agent didn’t ask for my address (system already had it)…the same system which also told him I was on hold for a supervisor/manager.
Absolutely the worst service, and when asked why I was leaving I asked him of he could here the Dish music for “telephone holds” in the background…that was the reason for leaving.
God knows where they get these morons…
Since many of us have been affected in one way or another, I think its fair to say that we should all pursue, and band together with Shawna; a Dish customer complain-tee who has written an complaint on this page in filing a class action law suit against the Dish network.
I agree with you. I will help in anyway needed.
I am absolutely disgusted with DISH customer service, I have had them hang up on me when I question them. I have called and had one person tell me one thing and called back and had someone else said another. I have been a customer since 08. I will absolutely be canceling. When you call to talk to someone you want friendly and helpful. I wrote a letter to corporate, and I will posting this to my Facebook to let everyone know how horrible these services are. There is not one good review on this, you would think they would do something about it.
I am too Sarah!!!
I have been very dissatisfied with my internet service with Dish. I spoke with Sarah, customer service MANAGER who stated there is nothing that could be done about the poor high speed internet connection I’ve had since I signed a 2-yr contract for the service. Dish advertises dishnet for consumers who live in rural areas. Yet, I’m told they can do nothing, meanwhile, I continue to pay $60 a month. Poor customer service!!!! My satellite tv contract is up, but I get letters all the time asking me to renew. I wish I would. I’m waiting on AT&T U-verse to come to my area. I’m also going to sign up for their internet. My neighbors have it and state AT&T service is great. Dishnetwork programming is terrible along with the internet service. Your cheaper than Directv but your service is horrible and you treat your customers horribly once you have them locked in a contract. My mom was going to sign up with Dish until I told her not to and I plan to tell others not to as well.
Another very dissatisfied customer, and the customer service stinks to no avail.
This is a television network providing access to cable and local channels–or, it would be if anything they promised actually materialized. We have taken their ‘service’ for as long as we could stand it–this year, alone, we have been forced to quality-test the ability of their repair department to ‘refurbish’ the junk DVRs they send to anyone who refuses their top level tiers of entertainment. We have been put through this farce for years, constantly and regularly returning the defective equipment until this year when the aging equipment failed more than 5 times in one year. How many times would you take apart your system to replace one piece of equipment? We did it so many times that we rearranged our furniture so that it would take less than four hours each time it had to be redone. The best part was the representative who tried to get me to stay by offering new equipment from the higher tier packages that we weren’t ‘entitled’ to because we wouldn’t subscribe to their smutty pay channels.
I cancelled the service and they’re charging me to return it–they said I can pay up to $400 for the junk or pay to return it to them, Now that I know their scam, I have a piece of advice for other sufferers of Dish Network’s arrogance: Tell them the box is broken and ask for a replacement. When the empty box comes, return it at their expense, and return the new one, unopened, or refuse to accept it. Either way, avoid doing business with these arrogant lampreys–they won’t stop sucking until your wallet is empty.
P.S. They do NOT have the best customer service–that puffery is just waiting for whoever replaced Ralph Nader to talk to people like us. I’m putting it up on Yelp to prevent as many innocent victims from being sucked in (and on) as I can.
I previously complained to the FTC, and am now on my second complaint against Dish. Everyone on this page should write a letter of complaint to the FTC. The more complaints the FTC receives against Dish or any company will prompt them to launch an investigation.
Earlier this week a inspector dish came by my house in mineral wells tx named Daniel j Rivas and he was real flirty with my wife and was basically undressing her with his eyes I will be canceling my service with them he was a total creep
That can be considered sexual intimidation and/or harassment. That is why I make sure that any service or installation appointments at my home, with any company, are always scheduled when my husband is at home.
What’s up with Dish. Call ask to speak with a supervisor talked to them she placed me on hold over an hour later I’m still on hold. Call back talked to loyally department and all he could say was Oh I’m sorry. Did not try to even fix my problem. It was not company policy not to do what I ask. Is it policy to leave someone on hold for over an hour..I would like to know where they get all these people at to work for them. Sure hope they don’t pay them good money. They are rude and no help at all……
my home is on the national Registry of Historic Homes by the Federal and state government. they do not want any dishes on my roof. I called dish and spoke to the floor manager and she refused to allow me to speak to someone higher. She said because my dish account is close I have to pay to remove the dish. I told hr that the federal government does not want this on my roof and I am sure that the ceo of Dish would not appreciate a letter from either the state of federal government. She said she didn’t care. I told her’ of course you don’t care- you won’t be receiving the letter”. Please have this dish taken off my home.
Sooooo….after spending over 2.5 hours with 5 different customer service reps at Dish last week trying to get a refund of the 69 dollars that you have been holding since I cancelled service in May of 2013 – today I get a BILL from Dish for service from January to February of 2014…but it’s ok (according to the bill), I don’t have to pay – you’re taking my refund. How convenient that the amount of the bill is the EXACT SAME amount of the refund! SMH…I have not had Dish network since May of 2013; how dare you bill me for services in 2014 and not return my money!! I am totally exhausted from being on the phone with you continuously to resolve this issue! And of course, you reported to the credit bureau that *I* was late in paying – when I had NEVER been late, I overpaid, returned the equipment within the month (even have the email sent in June to prove it – even tho you’re telling me that “it wasn’t logged in until December”!) and you owe me!!! If you ever become the last service providers on earth for phone/internet/cable tv, I will be spending much more time reading and doing chores!! I am soooo done with your crappy lying customer service agents – in fact, one of the reps last week insisted that the refund was deposited in my bank account – it was not; and then when I called back to inquire of the trace/tracking number, another told me that it wasn’t deposited (which I already knew because I had spoken with the bank). And since I work closely with a local real estate agent and come in contact with many people that are purchasing homes in this area and need suggestions for utility providers – guess who I will NOT be recommending! And although the rep today assured me I will be getting a refund check in 3-5 business days, that was the same thing I was told last week – I’m not holding my breath.
I called to get my grandmother service who has never had dish and they refused her service because I have a past due bill that was hooked up across the street from her…she has excellent credit and is being punished because I owe a bill… The property that I lived in is not owned by her and my bill has nothing to do with her…how can Dish be so ignorant as to punish an 87 year old woman for my mistakes.
So we called dish on Feb., 18th, 2014, to have it installed on the 2nd of March for when we moved to our new home. I paid a month in advance on the 18th to set an instillation date and when we be moved in. Well here it is, march 18th and my cable has been shut off. Due to lack of payment. ?????? So apparently when I called and made the payment for my cable to be installed the 2nd of March, my billing started the 18th of February BEFORE IT WAS EVEN INSTALLED!!! Every customer service rep has been rude and smart asses to my husband and told him this is “automatic” and that “he should know they’re company policies”. We are absolutely outraged!!!! They are thieves!!!!
I have been a dish customer for well over a year now. I have dealt with the many changes in pricing and with the few outages. I am a single father of 3 who works hard for what I and we have. With that being said, I have never had such terrible customer service and individuals who lie while on with customer service reps. This last one today has now caused me to leave Dish. Last month I was told by a supervisor that if I paid a $9 fee I could ask for monthly payment extensions to meet my pay schedule. However, when calling today I was informed that statement was incorrect. When I voiced my displeasure I was transferred to the “presidential offices” and spoke with a very rude female named Sally Ring. When I told her my issue and asked for the extension I was promised she stated “no and she stated “she didn’t know what I needed to speak with her for”. I explained Iwas going to cancel just to hear her say “ok is there anything else?” And this is a member of the presidential team? I’m fed up and have contacted other cable outlets who actually care about the customer.
Hopper problems…kept freezing and not able to watch anything, after numerous techs since Jan 2014 the freezing has been semi-repaired. Now Hopper updates had caused 400 recordings and for the last 5 days, we cannot watch anything on our tv. I have talked with numerous specialists and most of them won’t even admit they have a problem. The updates were installed and now I have over 400 recording and conflicts and my family can not watch our tv since Friday 3/7/14. Very Unhappy customer and no one at the corporate will answer their phones, what a bunch of cowards……
You will have much better luck calling (800) 333-3474. That is the customer service & tech support line. They will walk you through a couple quick trouble shooting steps, but it doesn’t sound like any of them will help your problem.
As a Dish technician, it sounds to me like rolling back your system to default settings will solve the recordings problem. You can get to this by hitting the Menu button on your remote. Select “Settings”, then select “Diagnostics”, then select “Factory Defaults.”
This should not erase any recordings, but will remove all DVR timers and will reset all settings. Then it will reset your hopper. (I don’t want to run through it on mine to find out if it does erase recordings).
Also, when it comes back up, Go back to “Settings”, select “DVR Defaults”, select “PrimeTime Anytime”, and make sure that is off. Sounds like you might have that turned on, as well, if you have that many recordings coming through.
Yes, a tech will go through these steps on a service call, I’m just hoping to save you a little trouble and frustration. Hope it helps!
I have complaints about your service, your sales dept. Lying and frauding me just to gain another contract for money and I will not only put dish on my Facebook page, as they suggested to make more publicly acknowledged complaints. But I am also filing a complaint with the BBB I will go above and beyond to show you exactly what persistence in settling a problem is about and how to handle it. Something that your company employees lack the ability to do, or are willing to do.
Dish is a greedy unforgiving company. I am moving to an apartment complex that does not allow the dish on the property. I am expected to pay $380 early termination fee. What?? This is out of my control. Everyone that I spoke with says that they can not waive it. Its not my fault that the complex does not allow dish. In addition, when I signed up for dish. I asked the representative if I moved what would happen to the contract, I was told that they would cancel it. Well that wasn’t true. They are expecting me to pay for it.
Sent an email to Dish customer service in early March. Requesting information regarding service cancelation cost sense I have a 2 year contract. On March 8 while watching TV service was cut off without my consent. In order to restore service I had to pay a month payment even though I was paid until March 20. As soon as I can Dish will n o longer service my home it will be well worth the $240 to cancel my contract. Their service and customer service is the worst I have ever dealt with. I will never recommend them to anyone in fact I will advise them not to sign with Dish.
After the dish Network rewarded me, for my four years of subscription and never late monthly payments, by giving me another rate increase, I cancelled the service. About three months ago I had my receiver box replaced, after threatening to cancel my service so I did not have to pay a service charge.
The new receiver came packed in a cardboard box just the size of the receiver plus packing, from El Segundo California. It was returned locally at no cost. Today I received a shipping carton about twice the size of the receiver box and it is to be sent to Texas at a cost of $17.00.
I feel that the extra large shipping box, out of state address and excessive shipping cost is just another way of Dish Network saying thank you good subscriber.
The box is oversized to not only accomodate the receiver, but the parts of the dish that they request back. The reason why it is out of state, is because that is the location that receives the equipment, tests and refurbishes if needed.
My Mom was a customer, until she passed in Nov of 2010. I cancelled her service and all was fine. I recently sold her home and forwarded mail to my home. NOW Dish thinks she is a potential new customer!!! Christine Wilson, VP Marketing keeps sending…”Betty come back to Dish” messages. Sad. And insensitive. My Mom is listed on the National list of /Deceased/do not contact. Apparently, if I sign Mom up for Dish… she will be resurrected!!! Yeah! Spread the “good news”.
I sent an innocent email into Dish (via their main page) reminding them, she is gone and on the do not contact list. Carmina C. 2D8 not only “didn’t get the concept of my request”, she has now informed me I am past due with equipment return (which is a lie).
This company’s customer service is so poorly managed. I personally am NOT a customer. IF I were, I would cancel due to their lack of professionalism and insensitive pestering style of marketing.
Here goes…. signing up my Mom for new service. Can’t wait to catch up on things with her. It’s been a long time…. Thanks DISH for resurrecting her!!! (you insensitive aholes)
Awful customer service — we have been with DISH for a few years due to international channels — we had a hopper replacement, due to errors, new one replaced about a month ago — now this one turns on/of by itself resets. First call, the cust svc rep states she will send out a new device (today is Wed, by Tuesday)—after the call the hopper starts turning on/off every 5 mins–Second call rep decides to hang up on my husband while he is explaining the situation — she states there is NOTHING we can do and hangs up!!??!!! Third call [Kristen — rude] (on a Wednesday night at 10 PM) — first I get my say in and ask to speak to a supervisor [Romin] states he has been with the company for 7 years and he can possibly speed up the device delivery to Friday, but no install until Monday — really!!??!! Also, he states that I should understand that based on my understanding there is no TV service, but he is stating that there is no DISH service…come on. He states that is the best he can do — no service from Wed PM – Monday Noon @ $200/month and premium service. He states the supervisor above him is Merlin — but that he is not in the bldg and he is moving so he cannot do anything. Also, no credit for any of the premium packages only the top 250 — well, if it is not working, shouldn’t the credit be for everything??? Can anybody at DISH do anything right? Like, how about don’t hang up on your customers? Don’t tell your customers your are busy when you are handling a call! Service is terrible. Not sure how much longer we will be with DISH — checking out options right now — b/c our >2K/year hard-earned money can be spent somewhere else.
On 3/4/2014 betwen 7:45 and 8:15 pm cst, I called dish network to establish new service with them. The male rep (I don’t have his name) I spoke with told me he would need to do a credit check. He advised he would need my debit or credit card number for a one time reverseable charge of $1.00 for the credit check fee. I asked him if this would be the only charge to my card tonight. He stated yes, this is the only charge. I gave him my Visa debit card number and he did the credit check. He advised that I qualified for their service with no installation fees and I could connect 3 tvs with 2 recievers. He then advised me that in order to keep me from paying for the first month of service up front he would need to set me up on auto pay and retain the debit card info I gave him to my account. I said ok before you do that, is there going to be any charge to my account tonight other then the credit check fee of $1.00. Again he stated no, there will be no charges to your card other then the $1.00 credit check fee. So I advised him to set me up on auto pay. He then went over the disclosures and such with me and asked if I had any questions before he scheduled a technician to come out and install my services. So I again asked him are you sure there will be no other charges to my debit card tonight as I don’t have the money in my account to cover anything else and if there is then I will call back after I get paid Friday and have it set up for a technician to come out and install the service but I want to make sure before you do anything else that I won’t be charged anything tonight. The rep stated Mr. Stanfield, as I have already told you, the only charge to your debit card tonight will be the one time reversable charge of $1.00 for the credit check. You have a $50.00 credit so you don’t have to pay anything up front. So, I advised him to go ahead and schdule a technician to come out and install the service. He set the appointment up for this Sat 3/8/2014 between 1-5 pm cst. After hanging up with the rep, I go online and check my bank account to make sure that $1.00 is all that was charged. There is the $1.00 charge and also a charge for $45.54 to my account by Dish Network! I call in and get another rep (female this time) and explain to her what has happend. She advises me Mr. Stanfield there is nothing we can do for you. We charge you for your first month of service before we install the service. That is our standard procedure. I said I don’t care what is your standard procedure. I asked the rep that signed me up 3 times if there would be any charges to my account other then the $1.00 tonight and he said No all 3 times. Now I want the charges reversed and put back in my account before I have an overdraft as I only keep enough money in my account to cover my bills and I have a bill that when it hits my account it’s going to cause an overdraft because of this. She stated I’m sorry, there is nothing we can do. I then asked to speak to a supervisor. I explained the situation and she said she would reverse the charges but the charges will go to their bank first and then show up in my account within 3-5 business days. I asked the right questions. I was lied to by the rep who signed me up. I was faudulently charged after being told I would NOT be charges. Now I have to cover this and any overdraft charges. And according to the other comments and complaints on this page I am far from the only one being lied to by UNTRAINED and UNDERTRAINED reps with Dish Network. And reps who are not in the USA and don’t understand the English language and don’t know how to help you when you get one of them. Either that or they are being trained to tell you anything you want to hear and lie to you just to get your money. So, since I now have to go thru all of this and possibly have overdraft fees and have had to get a new debit card so they can’t charge me anything else I have contacted an attorney to file a class action lawsuit
Be careful with these guys. I have issue with the charging to my card because they have not received their equipments back. I had cancel the service 1/2014. They told me they will send me the mailing label shipping boxes to return their equipments back. I had given them my forwarding address where they can send the box to me. I had never received the boxes and they had made a fraudulent charges to my debit card of $198.62. They say they will not give back my money back until they get their equipment back. They had made their end of the mistake and wouldn’t give back my money. I also had talked to all channels in their department especially with the Manager stating I can return the equipments to Somewhere in Texas State when he indeed know where I live in the state of Washington. It’s a joke. They don’t even have an return equipment in the state of Washington. They only have 1 place only in Texas. BE AWARE OF THESE JOKERS AND SCAM PARASITES.
I have one better. Canceled service 1/2014 and also provided a forwarding address. The sent the return kit to the old address twice. Dish apologized at told me that they will extend the deadline. I finally received the return box and shipped it to Texas Via UPS label they provided and today my bank account was charged with a 686 dollar fee for unreturned equipment which unfortunately sent by bank account into the red. Spoke with 3 different service reps and all they will say is that they are sorry and my account with be credited when the equipment returns in 7 to 10 days. Thank you dish for screwing me over.
Hi Shawna,
My name is Linetta Moore, and we also have had fraudulent, deceptive and misleading tactics committed against my husband and I from Dish. These practices that Dish are committing are illegal and unfair business practices. Please email me at moorelinXXXXX@yahoo.com. Money is definitely not a factor for me; I just would like to see this company be held accountable for their actions.
To whom it may concern,
Fraud Alert
It has become 1 1/2 years since we’ve been with Dish Network. My wife and recieved our debit cards from our Bank Wells Fargo. We made contact with dish to let them know that we need to change the expiration date on our card. After visiting with the customer service rep. She made the change for us and that call was complete. In February when it was Time to to make our payment, we go into our account check our billing statement and noticed DISH has taken out $109.63 prior to our monthly statement being take out. I contatced DISH to let them know that they had taken out the $109.63 out of our account. I asked the sales rep to please refund that money back to our account and she stated that it will be placed back on the account in 3 DAYS. On February 16, 2014 my wife was checking the bank statement to see if the $109.63 was placed back in our account and noticed that there was another $95.40 taken out of the account. My wife makes the call to DISH talks to sales rep and explain the current problem with this new problem of the $95.40 being taken out. I noticed my wife is now getting frustrated with the sales person on the line after being told that the $109.63 was approved and it was placed back on our account. The sales rep then told her to calm and continued to tell my wife that the $109.63 placed back on the account in which it was not there. My wife then asked about the $95.40 and then the sales rep responded that they she didn’t see it on our account being charged. My wife check gave the account number from the bank tranaction. The sales rep then decided to look up the account and ask my if we let someone use our credit? My wife stated no! The sales rep then stated that there was an fraud issus and need to turn us over to the fraud department. My wife asked who used the card and the sales rep then said she couldn’t release that information because she didn’t know if that was our card or our account. I took over and spoked with the fraud department. When the gentalman got on the phone, I told him the situation and was told to contact our bank, so I told my wife to get call the bank right now. While my wife was on the phone with the bank fraud department, I continue to ask DISH fraud department gentalman if he could tell me who was using our card information? While my wife was on speaker phone with the banks the fraud rep heard the bank rep tell us it was our right to know the about our account. He then gave us a last name by the name of Marsh located here in Idaho. I then stated that at this point if you know that this is a fraud, then please flag these folks account. He responded he couldn’t. It then totally pissed me off! I then asked him what kind fraud Department was this? I told him we couldve move over to direct tv, but we loved dish and feel it was not dish components and or channels, we just noticed bad customer service. The fraud rep then stated that he could just shut down the account. I told DISH rep no! The DISH rep then switched us back to customer service rep. At this time we asked the customer service rep for the tranaction that was used by the other folks (Marsh). Between January of 2013 up to now 2014 the (Marsh) took over $800.00 off our bank card. Now, we know that dish knows this, but showed respect to our situation. Feb. 21,2014 I called the home office the customer service rep there showed some concerns then apologize after telling him that we haven’t recieved our, $109.63 and to remove the $95.45 with the $800.00 of stolen funds from our account. He then appologize again and said they would get it worked out and granted us 3 months of showtime, start and Cinemax. At this time we have reported to the BBB and now speaking with our local news on this entire event. Folks need to be aware on how to Handle situation with Dish and support future dish Buyers.
Dish network is absolute crap!!!!! We are sure we was fooled into a contract and told we had internet in our area and now we don’t …. that is the whole reason we signed but now we can’t get out of it unless we pay 450$! WHAT! And when I explain I get the run around sent from person to person and half have no clue what I’m asking I just want out of your horrible deal so I can move on I don’t like to be talked to in trained lines either talk likes person not a robot!
About 2 months ago I began getting loud wind noise on my Samsung HDTV and on my Insigmia TV. I caleed Dish and a Tech came out, check everything and daid its in the TV speakers. That didn’t make sence to me since both TVs are involved. However I called in the Geek Squad and had both set checked and their Tech said its in your reciever. I called Dish back, paid a $95 service fee and as a result, I still have the worst audio I have ever had. Is there a Tech at Dish with more electronic expertise that can help me. Or do I just go to Direct Network?
February 24,2014
To Whom It May Concern:
The flowing is a compliment for one of your employees. I’ve had Direct TV and I’ve had Dish 3 different times for several years. I have always had bad or terrible customer service for any installation service at my home until 02/21/2014 and I want you to know since it was the BEST!
I’ll be brief but he said his name was Mark Mckinney from Corona CA. His number on my invoice says tech no 0211558982.
He really went out of his way to take care of me. I needed a new DVR but he also put up another antenna that he was able to move so I receive a better signal. Just the DVR would of worked! He checked connections etc. etc. And went way beyond what he had to do. He showed my things I didn’t know how to do with the remote. Also I want to say he put on a device I never new about on my other DVR that works with my Wi-Fi. I didn’t know you had this! He said it cost $10 a month but I’m on disability right now so hope I can afford it someday.
This man, Mark really is an asset to Dish.
DON”T LOSE HIM.
Never use this company. Unless you want an ugly dish on drilled into your house that will become your responsibility to take down when you discontinue service. And you will.! They installed a dish on my property for a renter without owner authorization. Had we authorized we certainly would not have authorized it where it was installed, as they drilled holes in our balcony posts and it is quit the eye sore. Now the tenant has vacated the property, Dish refuses to remove the satellite removed. The customer service agents were dumber than dirt! I had one tell me to contact a camping store in Kentucky, and I’m in Maryland. 2 others gave me a local company. When I called the local company, they told me to contract Dish and explain to them that they don’t provide that service and to stop telling customers to call them. I spent in all over an hour getting transferred, disconnected, and bad information. Finally at the end the agent said we can just remove it. Well, climbing up a ladder 2.5 stories and unbolting a dish doesn’t sound like it should be the average home owner’s responsibility.
Tried to order a movie from customer service, movie never came on so I called again to customer service, rep was to busy giggling at someone with her and I got put on mute for several minutes then hung up on. Rep # 3NS. Called cs back again to speak with supervisor and got put back on hold again the rep #7EG said she was trying to find her supervisor and could not find her. About 25 mins later supervisor # 84Z was finally found, i tried to explain to her what was going on, she kept on talking over me and really didnt care about what was going on, she kept tring to give us coupons for 3 movies for another day and could not fix the problem at hand, she just wanted to get off this call. I am not happy with my service and will be placing a call to corp. in the morning. I would not recommend dish for anyone. Also contracted techs need more training and refuse to complete installs on mobile homes here in Oklahoma. Had to call them back several time to get install completed and they charged eveytime they came out but the last time. Poor cs, poor management skills , put the script away and try be straight with people.
I moved my service from one house to another and was in the middle of a contract term. They said in order to get an additional receiver that i would need to sign a 2 year agreement . I told them that I did not want to sign an additional agreement. I was told the only way not to be put in another agreement was to have the additional TV “mirror” another receiver in the house. I said that was fine. They came out the next day while I was at the gym, the technician told my husband that it was not possible to have a TV “mirror” another receiver but that by getting an additional receiver we would not be extending our current contract. When I got home we had the technician get customer service on the phone to confirm that we would not be put in an additional contract and we were again reassured told that we would not be put in a new contract. The technician completed his work, asked my husband to sign a 2″x2″ screen that the work was completed. A couple minutes later I got an email with my new 2 year contract. I called up and the representative couldn’t believe what happened and after escalating the issue told me that nothing could be done. Today I received my CC statement with a charge from DISH for $320…..twice what my bill should be. I escalated the issues to the Office of the President (which I think is just a bullsh*t department) and they said nothing could be done. I then called corporate 303-723-1000 I asked to speak with someone above “The Office of the President” or someone in charge of that department and she transferred me to the Loyalty Department which is waaaaay below the “Office of the President”.
Dish rep tried to extort my social security number from me! Dude was in India! Called customer service to complain and got re-connected to the same guy. Unbelievable.
Worst. company. ever.
Do NOT give out your social security number to anyone from Dish!
Horrible experience with customer service. I live in Indiana and out weather has been horrible and our mailing system is backed up due to the weather. I mailed my payment on February 7 and my bill is not due until February 18. I contacted DISH and let them know that the payment was mailed out. I have have called everyday to see if the money order was received and they claimed that the payment never was received. My service was interrupted on the 10 and they will not cut it on without a payment. I have never been late and my bill is not due to the 18 of the month. There customer service is horrible and unacceptable. If I cancel the money order it will take 30 days to receive my money back. I have given customer service the money order information so the can track it but they still want turn my service back on. Once this money order post im leaving and going somewhere else.
earlier today I was on the phone with a Dish network customer service personnel explaining how terrible Dish networks service was, and about the issues they have with both hoppers and joeys, and the lack or none existing app services: pandora, you tube, etc… Also the numerous hidden fee’s you are not aware of until you receive your first bill, I am surprised that the so-called corporation still exists, basically while I was explaining this to personnel, in mid sentence she simply decided to place me on hold without informing me. While she had me on hold I again called the customer service #, in which I was connected to another personnel, this time male, I explained what had transpired between personnel which was still on phone who had placed me on hold unwillingly, then he seems not to understand me, and asks if I speak spanish, I ask do you understand english, if so, does he have someone that does, he stated that he did understand, I asked then why do you not understand me, I dialed 1 so that the conversation would be in english, I again explained the situation with other personnel, and that I was wanting the phone number or address for corporate office, he did not know what corporate office was, I asked how long had he been working there, and if he knew that he worked for a corporating, finally he understands , or I thought he did, or maybe thats part of there training , to play ignorance . He provides me with some address in Venice, CA. says there isnt a number listed, I hang up thanking him for his assistance . I decide to look it up, since he did not seem to bright in the first place, big shock, it’s in CO. anyways here I am typing this comment/complaint, I will be reporting this corporation to the BBB (better business bureau
I would like to add a very well deserved comment, as many know we are going through a disaster in the new England (mid Atlantic) area. Pennsylvania to be exact. Now the call center I reached was in the Philippines so it was very difficult for me to refer to our situation as a disaster. Anyhow to make a long story short. Two noticeably attentive employees of Dish went above and beyond to help us. Now we have a tree fallen on our home/driveway and as well as intermittent power outages. So we are essentially trapped, and our banks were closed so there was no way for me to restore services. I had no service for about 5 days thinking it was due to the snow cover, which it was. Through the miserable times of this ongoing weather system our funds have become scarce. These two gentlemen went above and beyond to help restore services. Even when thier hands were tied Luke B57 did all that he could but refused to give up and transferred me to Ethan SZ0 who took his time and investigated our account, and showed how much he valued us a customer. He restored service and took payment. He also adjusted for the time we were out of service due to technical difficulties. If I could personally recognize these individuals I would. They are the pure image of what customer service stands for. With Dish hiring and maintaining individuals like Luke and Ethan they will continue to stay above the rest in the industry. THANKS SO MUCH GUYS, a very satisfied Dish network family. I’ll continue to share the message and valuable services that Dish provides. Im so Thankful !!!1
Please contact me about the misrepresentation of the channels that I would receive with your 200 Family package, as misrepresented by not one but 2 of of your customer
sales people.
I had Dish for many years, but gradually it all went bad. I would call and not be able to understand the person I was talking to, a foreigner. Then I called and talked to two different people who gave me the date my contract would be up and I made arrangements to go back to Charter Cable (it was like going home). After I set it all up with Charter, I called Dish to ask them to discontinue my service and tell me how to return their “eye.” The lady was extremely rude to me and told me my contract was NOT up yet and when I asked her why I was given the wrong date she said it did not matter and that if I let Charter connect me up, they would take $400 directly out of my checking account and she could do that no matter what I said since I had signed for automatic payments from my checking account. She was mean, I finally spoke with someone else who was supposed to be her supervisor, but I am sure was not. They are all liars. They did not take money out of my account, thank goodness but I will NEVER go back to them again ever and all of my 4 adult kids do not do business with them either. Beware, people. And to make matters worse once I got the Charter cable and had them for a few months, a guy was in our complex knocking on doors and leaving paperwork to get Dish. Guess what, that afternoon when I returned home, “someone” had cut the cable on the side of my house and the cable guy that came out showed me where it was split. Not a company to do any kind of business with. They are crooks and don’t care who they hire!
well, here is the bad new… thoought I was signing for new equiment.. but was signing a two year contract.. could not read the
i phone the installer had … Joe…came with wrong box.. was for one tv cost 49.00 dollar.. he had to go and get new box for two tvs..
this will cost 100 dollar….
1/2 hour after vist … got copy of the contact .. email… call dish to void the contract and get the price of the 2 tv box…100.00 dollars
talke with Sharon on trying to void contact.. her id is 38j…. she told me I had talked to marie id 2wi, when I order the box for two tvs…
Sharon could not help .. so she send me to gege… Id..qdk…. who said she would have a supervisor void the contract .. I ask for a copy of the contract being void… said they could not send me anything… ask to speak to supervisor .. Stephine.. id d9h…. she said the code was in the system and that she could not send me anything.. to show the the contract was voided…. but that I could call in and as to someone else to look it up on the computer and they could tell me it was voided…
I’m so mad for staying with dish and get flim flamed by them… it all a big scam to screw there coustomers…
Harry
Harry had almost the same problem. I cancelled only after two days and they want me to pay a $480 cancellation fee which I will not. All of us need to get together and file complaints. I will definitely help anyone who wants to take Dish on.
Emily!
I’m with you! Dish is a greedy unforgiving company. I am moving to an apartment complex that does not allow the dish on the property. I am expected to pay $380 early termination fee. What?? This is out of my control. Everyone that I spoke with says that they can not waive it. Its not my fault that the complex does not allow dish. In addition, when I signed up for dish. I asked the representative if I moved what would happen to the contract, I was told that they would cancel it. Well that wasn’t true. They are expecting me to pay for it.
NEVER do service with this company. I have been a loyal customer for years and never had a problem until recently. I was billed for at least 2 months of service I have not received. I contacted them and was offered compensation which was no more than a slap in the face, but i still had to pay the bill. They were insulting and tried to tell me i was wrong and didn’t know what i was talking about. Horrible service, will never do business with them again.
Wow, am I glad to see that I am not the only one having a problem with this company that DOES NOT CARE ABOUT THEIR CUSTOMERS AT ALL!!! We have been customers for several years and have had NOTHING but HUGE problems. Previously we were with Direct TV…..going back to them for tv service and the day that our internet runs out we will be dropping XXXXX, ooopps Dish. As far as customer service goes…..what customer service….it doesn’t exist. Don’t give me a song and dance about how you are so disappointed that we are leaving you, because you could give a F&^%$# less. When we had Direct my husband lost his job and Direct worked with us in a very caring way, to this day I am sorry that we left years later to “save” money, AHAHAH. Fast forward to years later I lose my job, call and ask for 5 extra days to make a payment on our bill. Can’t get through on the phone so do a chat session, by the way the entire conversation is printed out. Was told that I didn’t have anything to worry about our service would not be shut off. Really 2 days later….no service. When I called I was hung up on 3 times, told the conversation was not out in their system and that I was lying. Even after reading the conversation to them. When I kept pressuring the rep to do something about I got transferred to the LOL presidents office. Came to the conclusion that it’s just a different customer service department. I have never been so rudely treated when the mistake was not on my part.
On another note…..fastest high speed interent???? RIGHT…..4G service even in Joplin, MO…..LOL!!!! I live in St Louis and do not get high speed service. I have done the tests to find out our speed and when I called to report them I was A) hung up on 2 times because, well I’m not sure why and B) I told the rep that their were wrong and that the service I was paying for was not being provided. Oh, I forgot to mention that I has called multiple times and 2 times previously right after the install happened. Tech NEVER showed either time and then suddenly it was going to cost me to have someone come out.
Now after making a payment from my unemployment check which is small to begin with I get an email telling me that the payment failed…..checked my unemployment account and the money was taken out. If my service is turned off for non payment I will be contacting the BBB, the attorney generals office and the local tv stations for the scam that is being played by dish!
I believe that Dish knows that once you are a customer you are stuck unless you can afford to pay to leave them and because of this they could give to XXXXXs less if you are a satisfied customer or completely disappointed to the point that you tell people not to get their service. So much for the commercial that you and a friend will get $50……they probably have some kind of loop hole in that too and you’ll never see the money!!! DON”T TRUST DISH NETWORK!!!! YOU”LL ONLY GET SCREWED AND TREATED LIKE A PIECE OF XXXXX!!!!!
Love it!! I love every word you wrote. Would you please contact me at my newly created email account? I am trying to gather as many “angry customers” as possible to see what can be done about these bullies. I am going through hell with Dish right now. Only they don’t know I am an attorney..!
Thank you,
M
Oh, email address is: angrycustomer@hotmail.com (very appropriate!) Anyone else out there who reads this and wants to join, please write to my email address. Let’s get together and put and end to these abusive business practices once and for all.
M
I cannot believe this company even exists anymore with all the complaints I have read above. Last Thursday a young man came to my home, offered us a package deal with tv’s, phone and internet – we did go for it as it would save us some money. He told me that the complete install would be the next day Friday 4-8………..at 7:30 I called and seems the paperwork got lost so they wanted to reschedule for Saturday from 8-8, no way will I be stuck in the house all day on a Sat. so they said 12-4, ok – so at 3:30 stll no one here, called the rep, he called his boss and I received a call from the install guy – says he was running late and will be here by 6pm….10 to 6 calls and say 6:20. Ok so he gets here and say he only does the TV’s then we schedule for the computer and phone, my husband started asking about the service we were told and the install guy tells us Centurylink is not available in our area – by now I am very pissed off and cannot believe how anyone can do business like this and deceive people so much – so basically I said get out of my house and never bother us again!!!!!!! DO NOT USE DISH!!!!
To whom it may concern,
My name is Derek Murray, I have been a customer since April 2013. I have a huge discrepancy with my bill and an even bigger distaste for your customer service representatives. I am writing this email literally outraged by the way your customer service representatives have treated me this morning regarding my dispute about my bill. I just paid $87 to resolve my past due amount and to put my account on pause however when I called to do so I was met with very rude and disrespectful customer service representatives. I explained why I felt I shouldn’t have to pay the amount there telling me I have to pay which is because the customer service rep didnt explain my bill in that way. I called in Sept/Oct to lower my bill or put it on standby because I was moving and wouldn’t need your services at the moment. At that time the representative informed me that there was no standby or pause program which I eventually found to be dishonest and that the lowest program available was $14.99/month. Today I called to put my account on pause and the reps said I owed $41.97 for my reconnect fee which was very shocking being that my plan was only supposed to be $14.99/month. The original representative failed to inform me that there were additional fees associated with the equipment, which if he did I certainly wouldn’t have agreed to pay $41.97/month for a service I wasn’t currently using. When I tried to explain this to the reps this morning I was met with uber hostility, disrespectful, they continued to cut me off, I wasnt able to get a word in due to them cutting me off and over talking me. I dont know if that’s the culture that you have at your company or I just had 3 representatives that woke up on the wrong side of the bed but its ridiculous the way I was treated this morning. I don’t recall the 1st gentlemen’s name but ones name was Kalop and the supervisors name I spoke with was named Laurie. I called approximately 8:30 this morning. If these calls are recorded as well as the original one from Sept/Oct I would like for them to be reviewed because im sure thats not how you trained them to communicate with your customers.
Thanks in advance,
Derek Murray
I am beyond pissed at Dish. Last Friday (Jan 31) my service was interuppted for non payment. i always get to pay by the 5th of the month before my service is cut. when i called to find out why they said it was a new practice. thanks for telling me. i had all intentions of paying on the 5th and made a promise to pay but they refused to turn back on my service to its current program. i was cool with getting it turned back on temp with the basic package. i speciffically asked the girl on the phone if i will lose my CW and she said no (we live in an area that only just this year got a CW and we were paying $2 a month to get it out of NY) well, when i got home from work my husband was fuming. he said we were no longer getting the CW. I called and found the funds to pay the bill. i thought my service would be turned back on as it was. WRONG!!! my husband and i decided to go down to the 120 channel plan. we thought all was well and then i asked about the CW. i was told that i can not have it back. 7 hours before i had it. well i asked to speak to the supervisor and he refused to do anything and actually hung up on me. i am beyond pissed at how i was treated.
DEAR DISH NETWORK CORPORATE OFFICE AND CEO:
I will be cancelling my 15+ year Dish Network account this month (FEB 2014). My bill this month was not only $20 more than usual (for about 4 channels I watch out of 200), but now Dish has RAISED the monthly price (because they can) another $5/mo. My bill will be over $80 (with tax) and I have 13 months left on my contract.
Let’s see, pay $1040 for the next 13 months or $260 to get out of the contract? No brainer.
I’m tired of talking with people from the Phillipines (I asked) who don’t understand enough about the English language to offer an intelligent response to my questions. “Why is my bill going from $64.99 to $69.99/mo?” RESPONSE: “Because there is a $5 increase in your bill.” No sh*t? Thanks, genius, I can do the math .. I wanted to know WHY? What did Dish Network do that warrants a $5/mo increase on its customers?? Not a d*mn thing.
I had to pay $100 just to have my service moved 10 miles to a house I bought in December .. and their installer (a young kid) cut EVERY CABLE to EVERY ROOM in my house, just so he wouldn’t have to take the time figuring out which line went where. He also left a big spool of cable at my house, which will be sold on Craigslist this week.
Because of the Dish tech’s laziness, I had to have Comcast come out to hook up my internet and they had to run a new cable .. just because of that lazy a**. Ridiculous.
So, thanks for nothing, Dish. I’ll start streaming with Hulu or NetFlix or RedBox or any other business that offers movies AND current TV shows I watch.
Thanks for letting everyone know what s***bags your company employs, also. I’m sure there will be more people following suit and dropping your service and insane fees. I would write CORPORATE, but I doubt it would do any good, given the responses I’ve read here.
I look forward to Dish Network going under.
What an eye opener. I have been looking for ways to contact the CEO but after reading these consumer complaints, why bother. A year ago I went with Dish because of a promotional offer. Dish partnered with Frontier. We agree to a package and a price. After I got use to a new program I was actually very pleased with what Dish had to offer, with the exception of NO nice holiday showcase yule logs etc. Pleased that was until I got the bill. It was not what I agreed to. I immediately cancelled Dish… and settled with them. Frontier however, who they partnered with is still demanding the cancellation fee , which is now in collections and we intend to fight it. In my Opinion Dish should have resolved this and satisfy any money owed for the soul sake of public relations. After reading here it seems they don’t care about that. I know I will never go back to dish. But I want to say something on behalf of the Philippians. I have been directed to them for a multitude of reasons and only once did I have an issue. Most of the time I can’t even detect and accent. Now India! that’s a different story.
On a finally note, the Philippians work very hard under hardship situations. They are paid about the equivalent of $3.00 an hour. They don’t have workers rights like we do.
During the last typhoon disaster they had, since the offices from which she worked wasn’t damaged she had to work. Never mind the fact that her aging parents were missing and she couldn’t make contact. She had to work. She could not look for her parents. These big Corporations take great and cruel advantage of desperate places. Cant say anything bad about those peoples. But to hell with dish!
Closed your bank account and start a new one. Don’t just let them take your money.
I asked them today how could you work with a company that is only after peoples money? Their Dish service is horrible!!!
Now I know why Dish has to increase their rates every few months. I had an upgrade to the hopper a few months ago. Worked well, and then Dish Anywhere stopped working. I made numerous calls to tech support and clearly told them the error message I recevied was error code 5000. No one do anything about it. After a litte pressure on my part the tech support decided to send me a new receiver and schedule a field tech to install. No luck and the field rep finally talked with advanced teach support that said, “we are aware of the 5000 error and are working on a fix. This was after 3 hours of field tech, three receivers and a great deal of frustration. AND COST to Dish. Dish has an internal communication problem. I talked with the Advanced Tech support person and I still feel they have no idea what is going on.
my address is XXXXX fletcher st., st. Louis, mo 63136. please remove that address from your junk (3rd classs) mail mailing list. Don’t need to hear from you.
I have been trying with great patience to remedy the equipment problems I have been having with Dish network. I have been on the phone multiple times over the past 4 months. They sent a replacement box and I sent the old one back. They then charged me $15.00 for shipping and handling for their broken refurbished equipment. My service has been going out for days on end for months now. I made an appt to have a service call. They notified me they were going to charge me $95 to come out. Are u kidding me???? I had to stay home from 8-12 which required me to take time off work. They never showed up or called. I call and they want me to sign up for a service plan to fix their equipment for which I already pay to lease. I asked to speak w a supervisor and was placed on hold for over an hour and then disconnected. I called back and they tried to sell me the service plan…again. I explained that I would never sign up for additional services from a company who has failed to provide the original service. I have been a customer for 8 years, but from reading all of these posts I’m thinking the company does not care about providing good service for their customers. I’m going to switch service providers. Very, very disappointing Dish Network!!! Just read your financial report and I see your profits are still healthy so my guess is all these complaints will fall on deaf ears!!!! The only way a company will address any complaints is if it starts hitting their profit margins. There are pages of complaints and multiple websites showing customer disapproval. The only way for management to hear these complaints is for profits to go down. So I will do my part and leave the service. Hasta la vista Dish Network!
I m talk with you company General Manager Operations at Dish Network (Mr,Kanchan Basu)
but we unable to talk with that. so kindly help how can i talk with mr. kanchan basu. if any direct company number kindly share with me.
We had Dish network as our phone carrier for almost 2 years, no issues ever, until nov.2013. I tried to pay my bill via their automated phone line, like i had done in last 1year and half. They couldn’t access or find my account using the phone number, I called and the customer service reps stated they could not find the account either. Long story short and many phone calls later. Our bill has gone unpaid for almost 3 months and I tried one last time to pay my bill this evening. Called up Dish, with invoice in hand and same thing, my account starts with 103, they said they need the 85** number, explained we only have phone not any other services, they just kept telling me to call the people with whom our phone service was with. Told them I did: 1-855 number on invoice for dish on our dish network invoice/bill and surprise “it’s you guys” . We do not exist in their records, yet current invoice is clearly from dish, from phone number right down to logo and their customer service reps on the phone. Yet it’s my fault and i don’t know how to read my invoice and I need to call our phone carrier, “DISH IS OUR CARRIER” you idiots. Have hard copy of invoice in hand mailed from dish themselves with logo, correct phone numbers, mailing address, everything. Offered to fax my invoice to them to see it and help, “oh no Ma’am, if your account number isn’t in our system then we can’t help you”. WTF does that have to do with faxing a dish network invoice to dish network so that they can get paid. So after them not making an effort to find us in their system to pay our phone bill. I am done. Not paying my bill, and called up new service provider and Dish can go **** off without our money in their hand. If we are not a customer in their system and they can’t put effort in to find us in their system and resolve this so they can take our money for services they provided, Then I don’t find it in my best interest to pay them. I have kept all paper work and such, so when time comes, i will fight them when it comes time for them to claim we owe them money. This is a worthless company and is shotty when it comes to customer service. WORST BUSINESS EVER to deal with.
I just spend hours on the phone and chat regarding trying to make a payment however DISH is saying my routing number is invalid. IT IS NOT. No one has the ability to check the bank website, make an outside call, or confirm this information so they suspended my service until this is paid, however i cant pay with my account BECUASE THEIR SYSTEM ISNT UP TO DATE WITH THE RIGHT BANK INFORMATION. I have never been so mad in years and have service with them forever……really thinking this will make me change to another company.
I will be sending a letter to CEO Clayton because I don’t believe for a minute that anyone at DISH, particularly those at the top of the food chain, ever looks at these. My 90 year old aunt died last May and we cancelled her DISH service. I told the customer service person I spoke with why the service was being cancelled. Nevertheless, we immediately started getting “please come back” letters addressed to my aunt. I have called. I have emailed. I have written. I have repeatedly asked that my aunt’s name be removed from their mailing list, to no avail. Unless they can convince Aunt Virginia to come back from the dead, she won’t be coming back to DISH anytime soon. Seeing as she was cremated, unless they have Jesus Christ on the DISH payroll, they need to just give up.
I wish that I had researched Dish prior to trying to establish service with Dish. I totally agree the managers, & staff are rude nitwits that tell you what you want to hear but they LIE, LIE, LIE therefore we consumers are left without the issue being resolved. Ultimately, eating the costs. My costs are not in the same bracket as some of you but the money is significant to me. I sent this letter to the CEO, COO, & CFO today.
Re: Dish Incompetence
I am following up with an email after my lengthy phone conversation with your people.
• I called on the 1/6/14 to secure service with Dish. The I called to confirm some information from the Sales Rep then found out that I was lied to by the PUSHY Sales Rep. Therefore I proceeded to cancel my service/installation on the morning of the 7th after spending over 1 1/2 hour on the hour with your insubordinate staff just trying to get them to understand I was cancelling due to your staff member lying to me three times on the night of the 6th.
• I received as you can see email confirming my cancellation on the 8th.
• I told them at the time that I cancelled (1/7/14) to confirm to me that no funds would be taken out of my bank account. I was assured that no money would be taken out.
• On the morning of the 7th the money was attempted to be taken out of my account. There was not enough funds in my bank account that early in the morning, therefore I was charged a $25.00 fee for insufficient funds. Your fault!!!!!! Why because I was told that I would have time to make a deposit at noon & that the amount would not be deducted until late afternoon.
• Today, 1/14/14 I find out from my bank that on the 13th again had attempted to take the funds out of my account. Again, there was insufficient funds & another 25.00 charged to my account.
• I called Dish today & again was on the phone for a lengthy time of 58 minutes. Of course I was transferred a total of 4 times. Finally, I talked to a Manager who was rude & would not let me talk. She told me that Dish has no evidence that the $111.00 was attempted to take out of my bank account yesterday. Also, I was told that my bank would have to call Dish to confirm that the funds were attempted to come out on the 14th. Well, you know no bank is going to call Dish to confirm this information. It is not their job. Not to speak of having to be put on lengthy holds & to be transferred HOW MANY TIMES to get to the right person. Atleast another 30-45 minutes for them on the phone. I DON’T THINK SO!!!!! I ask for a fax # & Managers name to send a letter or statement from the bank directly to Dish & was told it was not possible. My bank would have to call them to confirm.
• Mean while Dish’s weak-minded, knuckleheads don’t really care if the issue is resolved & only LIE to us nor do they care that I do-not have the money to throw away the way I was forced to do by Dish Network.
• I also was told by Dish’s staff today that my service was never disconnected in the first place & she said she would cancel my service while I was on the phone today. This made no sense because I have an email confirming on the 8th that service was disconnected. Then the lady said that was the reason that the funds were attempted to be taken out of my account yesterday. What the*%$#…
• I will let everyone I know via e-mail, text-mail, phone just how your company operates. DISHONEST!!!!
• I deserve someone from your company to have my bank account reimbursed for the $50.00 that Dish COST me.
• I want a fax # & name to send the bank statement to so I can prove that the funds indeed were attempted to be drawn from my account yesterday.
• THIS NEEDS TO BE RESOLVED BY DISH!!!! IMMEDIATLEY
• 1/16/14… Well, today I find out again via your e-mail attached that the funds were attempted to be taken out of my bank account again. I also find out after talking to Mr. Jason Cushman, he said he is from the President’s office of Dish that my service was not originally shut off because the “CALLER” (ME) hung up prior to the transaction being complete. NOT!!!!!!!!!!!!! Do you think that I called to XXXXX-chat with your incompetent people for nearly two hours??? On my work time no doubt…This again is another LIE that your staff put in the notes. I did receive e-mail confirmation that my service was disconnected last week.
• I have not made any deposits in the bank due to fear that the transaction would go through & I would never see the money. So, another insufficient charge of $25.00. Total of $75.00 charges for me to have to pay due to Dish’s incompetence. This has totally made my banking impossible.
• Today 1/16/14 when talking to Mr. Jason Cushman I asked that the audio be played from 1/1/14 to hear the lies that I was told by the Sales Rep to prove that I was lied to. He said after listening to the conversation if they acknowledge that I was lied to he would see about recovering the bank charges. NO MATTER WHAT THIS IS TOTALLY YOUR FAULT & I SHOULD BE REIMBURSED ENTIRELY. Common courtesy for all the time on the phone (today 1 hour, Tuesday 1/14 1hr 45 minutes, 1/7/14 over 2 hours total)
Rusti Woods
Cheyenne, WY
You have had awful luck due to this business or shall I say monkey business. YOu need to go into your bank and close the old account and open another one. I’m surprised they did not suggest this to you from the start of Dish trying to take money out of your account and the bank keeps charging you $25 every time. Just get another account or switch banks and go to a credit union. Credit unions are much easier to deal with, honest. so sorry for your problems. Guess we all are learning lessons not to deal with Dish.
To DISH Network,
I have an ongoing issue with DISH Network which has plagued me almost all of 2013 and now 2014. My story is not just an issue that affects me, but a warning to consumers when it comes to Auto Bill Pay and the popular Bundle Packages that many companies like DISH Network rely on as there marketing strategies. Since my issue has spanned over a year I’ve provided a short overview. I would like for you to understand the full scope of my issue and would be happy to discuss in person, over the telephone or I can provide a detail write up for you.
ISSUE:
February 2013:
• Contacted DISH for TV and Internet bundle service
• I was sold their services as a package, which required me to enroll into their Auto Bill Pay service to receive their discounts, and was assured by the salesman that if I could not get one of the services I would not have to keep the package. I did not get this in writing.
• After 3 weeks (20 days) of no internet service because they could not get it connected (I had Centurylink internet service prior) I canceled both TV and internet with DISH and went back to DirectTV and Centurylink.
• I was told by DISH Network that I was responsible for the early termination fee for both services even though it was less than 30 days and I had never received their internet service. This totaled $450.00
• After 4 hours and 28 minutes on the phone with several DISH managers we came to the agreement that I would not be charged the early termination fees once I returned the equipment and my account would be closed. I returned their equipment within two weeks and got verification from DISH Network.
June 2013:
• Without my consent or knowledge DISH Network withdrew $450.00 from my bank account. I research this issue online and there are many complaints similar to mine concerning DISH Network.
• I had paid several bills at that time and because I live paycheck to paycheck I had four withdrawals bounce because of the withdrawal from DISH Network and was charged $140.00 in overdraft fees.
• I immediately issued a complaint to the Better Business Bureau and the Arizona AG office.
• At this time I had no money and had to rely on my credit cards to survive which cost me interest fees. Also my credit was affected because of the overdrafts.
• DISH agreed through the BBB to reimburse the $450.00 plus the $140.00 overdraft fees and was deposited back into my account several days later. I was still out my interest fees and credit damage but agreed to close the issue and DISH Network again reassured me that my account was closed.
December 2013:
• I received a call from a collections agency that I was severely past due on my DISH Network account and that to avoid any more damage to my credit score I needed to pay the balance immediately. I again search the internet and found this is a common practice for DISH Network.
• I reopened my complaint with the BBB and DISH Network responded back that there was an oversight and that the matter had been fixed and once again assured me that my account was closed and asked if I would close my complaint.
• This is twice that their mistakes have affected my credit score and I’m still out the interest charges from them accessing my bank account in June.
• I am currently in the process and have been when this issue surfaced, of refinancing my home. Their mistakes are going to haunt me for another 30 year or until I refinance again due to the damage of my credit score.
• I am currently unwilling to close this matter until I get some type of compensation for these issues that were never any fault of mine. The problem I am having at this time is quantifying an amount when there is no definitive correlation to credit score movement and dollars affected. Dish Network doesn’t believe any damages were caused and simply closing my account with them again is sufficient.
With your help I wish to use my consumer responsibility and not only share my story, but warn other consumers of the risks of Auto Bill Pay and Bundle Packages.
Auto Bill Pay:
• Give a business or corporation direct access to the consumer’s bank account. This gives them permission to withdrawal monies directly from the consumers bank account every month
• Upside: Convenience, the consumer does not have to worry about missing or being late on a payment.
• Downside: They have access to the consumers account. If there is a dispute over payment the consumer has lost control over the situation and the business will collect their payment. This also opens the consumer up to my situation where a business can access their account without their knowledge. The only way to stop it is to close the consumer’s bank account.
• If a consumer is set on using Auto Bill Pay, they should designate a credit card for that function. At least the consumer will have the credit card company to use if there is a dispute on a payment and the consumer’s bank account will not be affected.
Bundle Packages:
• Get a clear understanding of what the bundle package consist of.
• Find out if there is an early termination fee for each service of the bundle package or only one early termination fee for the bundle. This could be a huge difference if the consumer needs to leave the agreement.
• When agreeing to a bundle package, get in writing that if any service of the package is not delivered then the whole bundle is voided without any early termination fees. This will allow the consumer to go elsewhere if the company cannot provide any of the services.
I would greatly appreciate the opportunity to make consumers aware of the issues that can arise when dealing with companies like DISH Network and even though it may not bring a close to my issue, if I can help other consumers from going through what I’m going through I will feel that this issue was not a total waste of my time and money.
Respectfully,
Robert Gibson
515 E Carefree Hwy PMBXXXX
Phoenix, AZ 85085
623-293-XXXXX (cell)
Well today I called customer service ti find out why my bill has change when I first call a lady answer and she said she dosent know why I hangup call again a lady answer the call and said was because my credit was expired I told her I dint want to pay so muchshe transfer me to someone else and he said the only way I save is by lowering my channel and take two of my boxes out ihardly have good channel now to lower my channel for I could pay less and take my two othe boxes so I dint like the offer so I told I wanted to be transfer to the supervisor her name was lucy by the way she was very unprofesional don’t. Let me speak alwways interupting me when I was talking and she said she can’t do anything what kind of supervisor is she if she can’t help there customer..I’m very upset
iand dissapointed why should I pay more for the same service I been having..I would like someone profesional to help me out before I canceled my service and go with other provider that has good customer service.
We signed up with their service because they expresly advertised that we would be able to watch our football team full games. After signing up we found out that this was not true. I repeatedly asked the salesman if we would be able to watch our teams full football games when we were signing up. He kept stating that we would. We found out that this was not true. That they do not have the rights to broadcast the game they claimed they could. In my complaints to them I was informed that this “redzone” covered them. It only shows clips from different games. This is not what we were promised. Last night they took $443.67 out of my account without permission. They claim that they have this permission to do it because of the contract. I have called their offices numerous times to no avail. On the Better Business website many people are filing the same complaint and Dish Network is holding firm in their scam.
I have been a customer with dish network for over a year now. I have never been so disappointed in any company like I am with Dish. This is the worst company to order service through. The customer service and supervisors are straight garbage! I can no longer take it! I am switching to Direct Tv. No one and I mean NO ONE should waste their money with dish!!!!!!!!!!!!! I don’t recommend my enemy to get service with them.
I agree with you100% this company is the worst . I was stupid and left Direct Tv for this . I don’t know what I was thinking as of today I have 18 months with Dish and I am not so sure that I am going to make it. I am thinking it would be well worth paying the contract fee. Direct Tv has better customer service and better service period . I like you will have my emeny get Dish. Also with direct tv you do not pay extra for HD . I was told so many lies with dish that it is not even funny. To whom every reads this and thinking about dish don’t do it. I have to take this to the news and flood the internet to save them from wasting money on bad service. Don’t get Dish Tv!!!!!!!!!!!
And for the I have to pay 600 dollars for this it goes by your credit can’t blame them for you having bad credit can you
Hey I’ve been a dishnetwork technician for a while now I just want to say to all the bad comments I’m sorry most of your problems are the technicians fault for the roof cave in you should have taken that up with him 90 % of us are contractors as in we own are own business and were responsible for all damage done to a home not dish and for bad service I blame that on a bad technician I can give you the numbers to all my customers their more than satisfied with their service
My wife and I have never been treated so badly before by a COMPANY OF THIS SIZE!!! I have been waiting for you all to pay for crashing through the roof of our $350,000 NEW HOME OF ONLY BEING THERE FOR 2 DAYS!!! THE WEEK OF THANKSGIVING AND WE HAVE YET TO GET OUR PAYMENT OF $250 OF REPAIRS THAT IT COST TO FIX MY CEILING THAT WE HAD TO PAY IN ORDER TO NOT TOTALLY RUIN OUR THANKSGIVING HOLIDAY. BETWEEN THE PAINT SMELL AND THE MESS IT WAS A HORRIBLE DAY THANKS TO DISH. IT HAS BEEN ALMOST 6 WEEKS AND I HAVE NOT RECEIVED MY MONEY YET FOR SOMETHING THAT YOU SAID THAT YOU WERE NEGLEGENT FOR AND THAT WOULD ONLY TAKE 2-3 WEEKS. IT TOOK ALMOST 2 WEEKS FOR ANYONE TO EVER CALL ME BACK TO EVEN TAKE THE CLAIM. THIS IS NOT HOW YOU CONDUCT BUSINESS!!! THE CLAIMS PERSON IS A JOKE AS HE NEVER RETURNS CALLS AND AS HE SAYS IT IS UP TO THE OFFICE TO HANDLE AND THE FIELD OFFICE SAYS IT IS UP TO CLAIMS. CAN SOMEONE THERE SEND ME MY MONEY PLEASE!!!!
WOW DISH!!!…For a company who puts BOGUS commercials on TV claiming to have such great customer service compared to DirectTV you sure as hell can not tell that by all of the negative feedback here on yohr webpage…How many families did you crooks actually rob right here at the holidays?????….That is what is wrong with this country…ALL of the so called consumer laws are in place to protect the RICH AND GREEDY and do NOTHING for the consumer…My heart goes out to you who got your Christmas stolen from you by a bunch of greedy lying SXXXXBAGS!!…I think after reading all of these heart wrenching complaints, that my complaint is tedial compared to those who have actually been stolen from..My big complaint is the fact that everytime I have ever tried to upgrade to the hopper I get a HUGE SLAP IN THE FACE because even after THREE YEARS OF ON TIME PAYMENTS, you STILL DONT TRUST ME ENOUGH TO LIVE LOAN OUT YOUR BELOVED EQUIPMENT…Instead, you would rather judge me on things that happened when the economy crashed SIX YEARS AGI, and expect me to pay a JOKE of a so called one time fee of $600 to “purchase” my equipment…How big of a slap in the face is that??!!???!!?????……You guys ARE crooks and I WILL be finding another cable provider….Directtv perhaps…They cant be any worse than dish thats for sure!!!
I agree! I hate dish!!! They can care less about their customers!!
Today at 2:16 PM
To whom it may concern,
I called to cancel my Dish Network at the beginning of November 2013 after being a customer for several years. I wanted to cancel my account due to poor quality of service from customer service to actual televised viewing. I called Dish Network back in November to have them send me return boxes for the receivers. Weeks went by, I called several more times. Each time I spoke to someone, I was either hung up on or lied to. …Most of my calls were not even noted in the account. One employee gave me the phone number to UPS and told me to locate the boxes that were sent so I could return the equipment, and then she hung up on me, mid sentence. I found this very rude and unprofessional. I have phone records showing dates and duration of calls to Dish Network. I started receiving phone calls about my account being deducted $550 for failure to return equipment. I immediately called Dish Network to resolve the situation, once again asking for boxes to return their equipment. I was hung up on 3 times in one day! Finally on December 17, 2013 I got transferred to the Office of the Presidents, where I spoke to a gentleman named Ivan at which time I was assured that because of Dish Network sending boxes to the wrong address(when they have the service address on file) and it being the holidays I would not be charged. None of this was noted in my account, which is unacceptable. I got the return boxes on December 20, 2013. I packed up those boxes and scheduled a return pick up, scheduled for December 26, 2013. I thought everything was fine. That was a very wrong assumption! Dish Network took $550 from my personal checking account on December 24, 2013 at 7:34 a.m. The following day sent me a bill for $656.31. I called back on December 26, 2013 where I was hung up on when I asked to be put through to the Office of the Presidents. Finally after 2 hours of dealing with them, the representative stated that my checking account would be refunded the $550 immediately. I checked to see if the refund went through but as of December 28, 2013 still no funds. The request was denied. Today I still have nothing resolved and I’m not sure if anything will be done.
I am a Gold Star Wife and a US Army Veteran, with 2 minor children. My husband was killed in combat in Afghanistan in 2010. We live off of Social Security and Pension funds. They took money without authorization out of my account Christmas Eve, leaving my kids and I to live off $7.41 until the money they took is put back. This is unacceptable. Period, point blank. This is an employee mistake that my children and I are paying for. Other families shouldn’t have to go through this. Our Christmas was cut short because of this. I would like to know that the employees involved in this situation have been repremanded or terminated for lack of following protocal. I am prepared to take my phone records showing dates and durration of calls to the news stations in Atlanta, the Better Business Bureau and the Survivor Outreach Services for Gold Star families. This could result in Dish Network being “Black Listed” from all MILITARY personel, causing Dish Network to loose money. This is not my fault and I should not be punished or ignored.
I sure hope you did go after them by turning them in to the news stations. This is horrible what they did to you. And you are right, they definitely should be Black Listed!
Ok, sooooooo heres whats going to happen, DishNetwork. You WILL be hearing from my attorney next week regarding the harassing phone calls I keep recieving on another person’s account, in which I have called many times about. Your President’s office personnel are a joke, as is your financial department. As for Ms. Mayorda, lying to me about having my number removed completely, and then typing up on your computer that I was told it would take 30 days to remove it, is just plain insulting. I will not be a whipping boy just because your people are so ignorant, and reading on here, that the service is crap anyways, I will not martyr myself just because you are a corporate giant. I know my loopholes as well as you do, but enough is enough. To the president of Dish: my attorney will discuss with you needed steps to take on your behalf to resolve this delimma, and if you cannot cope with this, then maybe you need to step down, and let someone who knows the industry, take your place, and run it the way it needs to be ran…with the end user (customer) in mind. They are your assests, and if you keep upsetting them, well….no more business for you. Watch and see what I’m about to do.
I have never in all my life dealt with such poor customer service. I have been overcharged on my bank account when their agent failed to confirm the payment amount. I am beyond pissed as they have charged me $200.00 more because of equipment that was sent to me by mistake not being sent back earlier even after providing them with the UPS Tracking number. I will not be keeping this service any longer that I need to and I WILL be cancelling any card or account information they have on file so they cant continue to rob me blind.
Dish Network sucks!!!
You know how you get 3 movie packeges free for 3 months?? I called after 2 months to remove the 3 packages and guess what? They were not removed. Since I was warned how crappy their reps are, I called TWICE to remove them and I was guaranteed that they were removed. All of the sudden my bill was $101 instead of $40.
I will pay the $420 cancelation fee because if I don’t it will cost me more than $1000 to stay with them.
I don’t think reps are incompetent, I think that’s how Dish makes business, & how they rob you blind because once something is taken out of your account all they do is give you $5 credits. Why don’t you take the $420 out of my checking account in $5 increments?
I HATE DISH NETWORK!!!
This is the absolute worst company you could EVER deal with. They will have you sign a contract but how many of you actually READ the contract before you sign it? If you dont read it in FULL then DONT F***ING SIGN IT!!!!! You will be far better off paying slightly more money to ANY other company then dealing with these thieves! 30 min after our install we realized it was NOT the service we wanted and canceled. They just took $511 bucks from us the day after christmas! That was our rent money!!! I have a 5 year old and I will be god d***ed if I am going to sit by and allow this company to strong arm me or my family! You want to play mob tactics on me? well I am coming for you and I am bringing an army!
Let me start by saying that the customer service reps at dish will talk to you like they know alot about their position, till they are corrected.. than they simply hang up in your face, how simple of a way to fix a problem. I have payed twice now for an “error” made on dish behalf. Well although i payed i will be looking for service elsewhere. Also i predict a major fall in the future of this company. Major upset, since i have had service since the first time Arabic Television was available. Things have changed and i am simply fed up to even try to fix things.
I’m takeing dishnet work to court they have stold money ans lied to me
Might want to figure out how to spell before you post, just makes you look bad otherwise…
I have been waiting for Dish Network to contact me and so far nothing. I wrote a very detailed emailed to them (see below) and as of today have yet to recieve an email letting me know they are looking into the problem or a phone call.
Hopefully when they see this on their website they will respond.
Hello (to Whom it may concern)
My name is Kassandra Stanley – my account number is 825590975883XXXXX.
Even when I had DIRECTV. I have never been in a situation where I had to take time out of my schedule to write an email to show how unhappy I am. My only complaint about DIRECTV was their high prices.
I use to live at 319 Molino Ave #6 Long Beach CA 90814 and I recently moved to a building in Long Beach where the owner does not allow satellite dish to be installed on his property. I am aware of my other options – such an air antenna however it was explained to me that it would have to be installed on my patio or something like this. However—my unit does come with any kind of patio which means this was not an option for me to do.
I then tried to cancel services due to my situation and I was told that I still would be held responsible for the early cancelation fee – even though it’s not my fault my current landlord wont’ allow satellite dishes. (I strongly feel that your policy on this should be case by case basis- especially since it is up to the owner to decide if they want it at their property and not all owners in Long Beach allow satellite dishes).
Then I was told that I could put a temporary hold on my account and it would be a $5 a month. I tried to do this and then I found out that you guys are actually putting a hold on my contract!!!! Which means if I put the account on hold for 6 months (for example) you guys are actually putting off the expiration of my contract for 6 MONTHS!!!!
In my trying to figure out a solution with your agents and being transferred and explaining the situation over and over again – the line would continue to disconnect me and did this for a total of three times. For each time I would call back – they would confirm the phone number on the account in case the line got disconnected they could call me back. I find it strange that your company confirms this information and never called me back – ALL THREE TIMES!! I was so frustrated with the run around I was receiving and the unresolved issue that I knew I had to sit down and write out the sequence of events. I will not call again only for the line to disconnect.
This situation has now gotten out of control because I just got an email showing that I owe a balance of $22.59 – the only problem is – I have not had your company’s service!! I have since then moved and have not cable t.v. where I currently am because how I afford to pay two different companies for t.v. service???? This has greatly affected my right as a tenant to have basic t.v. service.
I am so tempted to notify my local news/media about this because I can’t believe that I am being forced to either pay an early termination fee that I cannot afford (as you know it’s not cheap) and again – it’s due to my current landlord – or to continue paying for services I am not getting for an entire year until November 2014.
There must be some resolution to this problem and I look forward to hearing from somebody soon – either via email or phone so I can know that your company does in fact care about your reputation and your customers. I will not pay the bill until there is some resolution.
Thank you and respectfully,
Kassandra Stanley
Richard White
XXXXX Seaside Drive
Seabrook, Texas 77586
Friday, January 03, 2014
Mr. James DeFranco
Director, EVP-Sales, Marketing & Distribution
9601 South Meridian Boulevard
Englewood Colorado 80112
RE: Account Number:
If I could rate Dish Network Advertising, Installation and Customer Service with negative 10 stars, I would. Your need better and more honest people. After receiving my limited time offer and having mentioned my promotional code “SWITCH NOW “which required me to sign up by December 31, 2013 in order to receive my DISH $ 200.00 rewards Master Card having been an old customer I decided to cancel my COMCAST services and signed up for installation of my Service on December 15, 2013, Needless to say it has gone downhill from there.
First the installation tech “ZACK” phone # 832-660-6171 was late and kept calling me that he was a replacement technician. After arriving I showed him were the HOA required us to place the antenna and not on the roof as he did but rather the side of my home about an hour or so later he had installed the HOPPER he fired it up and it worked well but stated that he was not knowledgeable on the remote to program my Audio system or DVD and I would have to go to a Radio Shack or Best Buy and get it programmed a total lie all you have to do is go into the remote and tell it what equipment and it has the codes I had to go to BEST BUY to find out what your technicians should know.
He then installed the second system in the Master Bedroom called Joey and he had some problems with it booting up and after several attempts it worked and he said it just needs time to warm up and he had to go home and proceeded to let me know that if I received a survey from DISH to give him all Zero’s and if I had problems with JOEY to call HIM and he wrote down his phone number and name and he would get another Joey and fix it.
I called him three hours later because I had to have to reboot several times and Zack stated that he would get back to me and get a replacement Joey which would take a few days.
A few days later I receive an e-mail stating that “Sign up for DISH Service and receive a $25 DISH Rewards MasterCard Card” I immediately called DISH promotions Customer Care Team and told them it was to be $ 200.00 as per “SWITCH NOW” advertisement and was told they would get it fixed and get back to me which they and they have NOT. I just received this message FOR THE $ 200.00
“Thank you for being a valued DISH customer and participating in the DISH Reward Offer.
Our records indicate that your reward has been approved and your reward will be sent to you in the mail within the next 4-6 weeks for the following Reward Offer(s). DM200C: Sign up for DISH Service and receive a $200 DISH Rewards MasterCard Card. – $200.00”
I kept trying to reach my technician by phone and final I received a text message stating “Please txt can’t talk” so I replied with “my Joey in the bedroom still does not work correctly” and he responded “can you remind me what I did “ and texted back my name and address and he responded “Ohhhh” and I asked him if he would rather that I call DISH and work through them and he responded “No need too I’ll call DISH and make them send a new Joey sir and Once u receive it I’ll go and install for you is that ok with you sir?” I then asked him how long and told him that I will let him know when it gets here.
On December 31, 2013 I texted him that the new Joey had arrived and asked him if I should call DISH and he responded “Hello sir I’ll call u in little bit” after waiting a couple of hours and not receiving a phone call back I texted him asking if he is going to call and he responded via text “Sorry sir I’m in meeting I’ll be there Thursday late afternoon to install for u is that ok with you?” so I asked what time and he responded “around 5” I responded by saying OK please b there and have a happy new year and he responded with “I will sir same to you ”
So yesterday 1/2/2013 I took of work early and he never showed up as promised and I texted and called him without any response Having had enough I called DISH Customer Service at 1-855-318-0572 and talked to employee # ATJ and she took down my complaint and stated that she would forward it to the installers supervisor and chastised me for calling the installer and told her I was following his instructions If these issues are not corrected and service restored to my Master bedroom I will have no other alternative but to cancel my service and file suit in accordance with the Texas Deceptive Trade Practises Act (DTPA) as you know the underlying purpose of this Act is to protect consumers against false, misleading, and deceptive business practices, unconscionable actions, and breaches of warranty and to provide efficient and economical procedures to secure such protection. This Act is intended to be liberally construed and applied. A consumer is defined as one who seeks or acquires by purchase or lease any goods or services. And FYI I have saved and recorded all messages.
Respectfully,
Richard E. White
Cc: K Kastle Esq.
Robert E. Olson
Chief Financial Officer & Executive Vice President
my name is Rick ,Ipaid my bill And they cut my service off,I have been with Dish for About 2 years,never missed A payment,never left A balance,I have Always paid All of my bills,I called And gave then the check# weer I paid it And did not mean A thing to them so?I guess I will go to A T & T
My name is Daysha my husband Benjamin and I have been a coustomer of Dish Network for just under a year. My husband and I relocated from Arizona to Colorado in september of 2013 I called coustomer service in november to have my sevice transfered to our new address i paid them 84.00 for my monthly bill and they told me that i would not have to pay a fee for the movers connection when the day came for my service to be connected I notice that the technician had not yet called and I had requested that he call 45 min to an hour before he came at this point it was 4:30. I decided to call coustomer service to see if the tech would be running late when i spoke to the coustoner service lady she told me that the contractor who came to my house said there was no answer and he door taged it at 3:30 which was a lie! I had been waiting for him to show up and he didnt and there was no tag on the door the coustomer sevice rep said she was sorry and rescheduled the appointnent for the followingsaturday. I called in on friday afternoon to make sure the tech. Would show up this time when the system told me that my account had been suspended due to non payment How can that be my service has not been connected yet! I spoke to 4 different dish network reps after being in hold for over an hour they hung up on me so i called back and they told me that even though my dish had not been connected yet they still bill and the money I paid was used for novembers bill and i needed to oay another 75 dollars if i wanted my account to be active again I then asked them how they could charge me when my house does not even have a dish yet and there were no sevices rendered to me to ve billed for they said it does not matter the rep said ” you chose to move, we did not tell yiu to move so its not our problem” he said if i wanted my services then i needed to pay again and he said fyi your installation has been cancelled until paid how can that happen how can i be charged when i cant use my service shouldn’t billing start when the installation occurs? I feel cheated and scammed by this company please be careful if you are considering using this company!
I called dish today to add internet the customer service rep told me internet was not available in my area there is 4 house within 2000 feet of my house with dish internet I gave them the address of the other houses they still said it was not available to me so i asked for a supervisor and he told me the same thing and was not willing to send a Tec out I thank that if there is a house less than 600 feet away that has dish internet it should work at mine especially since mine is between the ones that have dish internet so called direct tv and they are coming Monday to install tv and internet
Thanks sincerely for your outstanding help Micah Fleming
We have been having issues with our system ever since we got the joeys and the hopper. We have had to hVe them cone out numerous times. We had made an appointment for today and it was changed by them after we received the emIl that theu were coming out today with athe time frame for today. They keep telling us that we weren’t scheduled forr today and that was after verbally being told on the phone and receiving the email. Somone needs to calk me asap im done waiting on hold for corperate. Call me now ar 443 838 XXXXX
I live in the Abilene, Tx area and have called but get no help so posting to make sure that maybe, just maybe, the corporate guys will hear me. We have used Dish for many years but will go with another company if you guys do not put KTXS back on. What is the use of having a carrier when you can’t watch the programs you enjoy. I know y’all are wanting more money but your about to loose many customers that I know….and I’m sure there are many more. You guys may have been able to try to rob networks years ago but today there are way to many providers out there to switch to…and we will if you don’t get this station back on within the next few days.
I have in hand Order Form, Email with Confirmation Oder Number, and Sales & Installation Agreement all dated December 9, 2011. Today (12-9-13) when I called DISH to cancel, I was told there was an early cancellation fee. I told the No Customer Service Representative all my doXXXXentation was dated December 9, 2011, I was told they (DISH) showed 12-12-13, and there was nothing they could do about it. I spent the morning searching the internet for corporate telephone numbers, example of a corporation hiding behind telephone numbers that are no good, not surprising. I have written a letter and enclosed copies of supporting doXXXXentation to the CEO. Wonder if I’ll get a response.
Dish Network will never get my business again. I was treated very rudely by a supervisor concerning the early termination fee. My Internet would not work most of the time so I ended it. I feel I should have been given a credit on the fee because of how bad it worked. The supervisor told me that my loyalty as a customer didn’t matter concerning this fee. Wow! Now they sent me to a collection agency. I can’t believe there disregard for people. I will tell everyone I know how bad I was treated.
After emailing corporate customer service they helped me resolve my issue. Thank you Luke at Dish Network!
do not use your external hard drive to transfer your shows from the bad receiver to the new receiver because it will fry your external hard drive advanced team said sorry we can’t do anything about it contact the company who sells the hard drive. I Disabled do to a serve spinal damage witch i can not pay for a new one. so i guess i am out of luck according to this wonder full customer service good luck on that one
We had dish internet installed last month and have had problems ever since. We weren’t told that we shouldn’t get dish because we live in a city where other internet suplliers are doing business, dish internet is meant only for rural areas. We weren’t told that we’d have 10 meg limit, which is something we never had with any other internet provider. The 719 ping is slow because of the time it takes to get from the satellite to our modem. Which is something else we were never told. I called to have it disconnected but was told it would cost us $402.50 early disconnect fee. They totally left us in the dark on how bad their internet is. I just want it gone without having to pay that stupid early disconnect. I’m seriously thinking of filing a suit in small claims because of this. We’ve had Dish TV for quite a while now and love it but may have it removed also.
Halleluah !!!! And not for ur problems, only finding someone who has MY problem. I have refused to pay ANY amount. The day my internet was installed the tech said …..ur not gonna be able to use this, it’s too weak here. I am in the middle of town, there r many businesses surrounding me, HE SAID NOTHING like u were told, that DISH internet was meant for rural areas. I couldn’t even get a sign on screen, signal too weak. Laptop wouldn’t work, desktop wouldn’t work, couldn’t even get a 1/2 a bar. I used to install computers and told the installer, Josh, I would keep it a few days and go over what he had done, then if it didn’t work, I would call and he could pick it up.Weeeeeel, first they tried to charge me $1200.00, HA! I was set up on auto debit and they had the audacity to go into my account and try to debit this outlandish amount. The bank denied them and locked them out. Now, Dish says I owe them something like $480.00….and they have taken away all my channels, except the ones, evidently, they have no control over. U can write to ur BBB …….I went to that site and u wouldn’t believe the complaints that have been resolved there. Just look for the Better Business Bureau in ur town……u’ll find the right one. God Bless u for the fortitude in writing and proving I’m NOT nuts.
Thank U
Rachel
Just tried to call to get a number for corporate…was put on hold more than 3 times as NONE of the customer service reps could provide me with this number. I asked for a manager and was told there were many. That is all. Dish customer service SUCKS and although i am with another carrier (the purpose of my call was to collect on money that DISH owes our company) I WILL NEVER, EVER consider using Dish. Their customer service is to be laughed at/feared. After arguing with a “manager” named Dana – and asking to speak to HER supervisor, she told me there were no supervisors (saving her ass?). Seriously? NO supervisors???!! After being told there were “many managers”. This whole experience has made me sooooo frustrated. They finally cut me off by transferring me to another department that was also unable to help me. I finally gave up, did my own research and was able to find the number I needed (after some major searching! – DISH apparently does NOT want you to reach their corporate number). I plan to post all numbers/addresses/etc. as soon as i compile them in an effort to help anyone else in my predicament. What a major waste of time!!!
I’d love that number.
Were you able to get any of the phone numbers? If so can you please share as I am also having my share of issues with Dish. Thanks
Me and my boyfriend called 12/12/2013 to get dish network at our address installed the 14th of December. Well, we was told that a supervisor was gonna come out to look what he could do and where he could put it. But no supervisor, and there was a man who came out. He said he got signal and could get the dish put up. We paid for it 2 days ago. Remind you, he was inside our trailer right by the front door talking about getting it all hooked up. My boyfriend smokes rolled up non filter tabaco. Now while this guy is telling us what he can do, I’m sitting on the couch with my ipad, both our kids in their bedrooms, and my old man was sitting infront of his computer at the desk, and he was petting my pitbull while our chihuahua was barking. The guy said he needed to get a second opinion and went to meet another guy. Well, after 4 hours of waiting we called customer service rep. The guy that was here sent back in his notes that he felt threatened at our home, that my old man smokes weed, and that he was threatened. Now mind you he was inside all this time. The man made false accusations. How many other people did he make false reports against just cause he didnt want to do his job? The last lady we talked to was Jan Jenkins, and she deleted all comments he made cause we was cancelling our service way before it got started. She said it would take 3-5 business days before he gets his refund. We will never do business with dish network again!! Be careful what you say or do around them, they may take you for everything you have.
Jan Jenkins also erased the comments so now no proof of his accusations.
Me too….that number is what I’m looking for
I just spent 3 hours on the phone trying to resolve an error on my bill. I was passed from one person to another- none of whom could resolve my issue. I was determined to resolve the problem with DISH- only to be hung up on by a supervisor.
I would NEVER recommend DISH to anyone!
Your customer service is horrible…i wouldnt recommend anyone to you guys…i just waited to talk to supervisor for 40 mins and then they hung up on me…i called back they hung up again…they have no respect for there customers and corporate doesnt care either..nobody cared to contact me back and try to resolve my issue..everyone in the customer care department is rude and just transfer you around til you get disconnected..im so tired of there lies…
I am writing to you as a current “pending” customer. We are “pending” because a retailer took our first months money from our credit card but has as yet never completed a service install. We have scheduled three separate installs with them over the last two weeks. Once we had taken off from work and then made 2 more evening appointments. Each time the technician was a no show. We didn’t even get a call from the technician or the company saying that no one was coming. Now, they won’t answer the phone and won’t respond to texts, yet they have our Dish account locked in pending mode so we can’t even get a refund.
This type of behavior represents poorly upon Dish. The Retailer was based in Greenville, S.C. and signed us up at the South Carolina Coastal Fair. Our contact person was named Brice. Since we live in Georgia, they could have admitted that they did not handle our area, but instead they said “no problem”. It has, however, turned out to have been a very big problem for us.
Upon calling your Account Specialist supervisor, Izzy, to ask that our pending account be canceled and a new account established, we were informed that he had nothing to offer us in the way of service recovery incentives until we canceled. He expected us to re-up with the promise of an unknown and undisclosed potential incentive. What kind of incentive is that? It sounds a bit insensitive to tell a potential customer to “wait and see” what we can do to try to make things right-once they are already being handled poorly by one of your authorized retailers. We expected, at the least, a supervisor would be the one who is supposed to focus on customer service? The call did not come out to have any spirit of understanding of our dilemma involved. So, again, we feel as though the retention of our business is not very important to DISH.
Please accept this as our complaint against the retailer and to express how disheartened we are to have been as severely neglected on many levels as future valued customers.
Had Dishnetwork cable for 10 years. Loved it. Asked to have a box sent to my house (again). Box arrives. Dish sends UPS to my house to pick up box, assuming I must have put the receiver and remote in the box. UPS takes the wrong box off my patio. Box they take was sent to my house a month earlier from Sprint. Dish is sent the wrong box by UPS. Dish has a policy in which they destroy anything received that doesn’t belong to Dish or something they want.
Dish employees are purposely denied training and access to information to wear customers/citizens down to a point where they will give up and just deal with the issue.
I’m beyond irritated with Dishnetwork’s customer service and their company polices. I haven’t had cable tv for over a year now and it’s a good thing. Dishnetwork can kiss my box.
I had dish for a year and a half. I just end my services with them. This has to the worse cable company I have ever seen. The customer service is unspeakable that’s how bad it is. They have lied to me multiple times. Raised my bill multiple time. Have even taken money out of a banking account they told me that didn’t have the info for anymore. I just got off the phone with them this morning and had to go through 4 people before anyone could give me info on why this happen. I would never recommend anyone to this company.
I would like to make one additional comment about Dish. I have read thru a lot of the comments listed here and note that, it seems, people do not take notes. When talking to these people (not just Dish) take, get names and ID information so that you have your information doXXXXneted/ They are supposed to be noting all of their conversations, but them taking noted and doXXXXention conversations is somewhat like hiring “A Fox to Guard the Henhouse” because what they put down and what is actulaay said is in most cases two entirely different things.
See my previous comments.
I not only took notes, names and Id’s, before contracting with Dish, I asked my specific question in an online “Chat” and printed the entire conversation. So I do have all of their promises in writing, but they still refuse to honor the written commitment. I am currently writing the the consumer affairs division for Arizona, filing with the FCC and contacting the local TV station who investigates consumer affairs. Such baloney! Oh, we are snowbirds, needing service 6 months a year. Having done this for 8 years now, I wanted to be sure the rates and discounts would continue with pauses. Promised $48 mo for 12 months- $68 next 12! Billed $75.99 mo after 1st pause.
I had a problem with dish, the first in 10 years.
I got behind on my Dish bill because my Granddaughter who lives with me had to go to the hospital, back in August. On Oct. 22, 2013 I called and talked to Shawn. and he told me that the payment date could be extended if I paid $20.00 that night. I understood him to say that the payment would extend the due date till Nov. 20.
On Nov 2nd or 3rd I looked at my account online and saw that my service was scheduled for cutoff so I called and was connected to (Jen(ifer)). I told her what the situation was and she told me that I had until Nov. 8 at midnight to get the payment in and I said ok. She also said that the service wasn’t scheduled to be turned off until Saturady the 9th. I asked her a second time about the date and again she told me midnight the 8th.
Later that evening I turned on the TV and got a message that I was not subcsribed to those services. I called Dish and talked to (Alonzo), he said that my service had been disconnected. He said that Jen had lied to me about the cutoff and the fact that I had until the 8th at midnight to make the payment an that if I wanted my service back on I would have to pay $***.** before it would be turned on again. He wouldn’t listen to a thing I had to say about the situation. I asked him if Jenifer had made notes about our conversation and he said the last notes on my account were made by Shawn (see above). He was very adamant about the fact that no notes were present, from Jenifer).
I asked Alonzo to transfer me to a manager and he connected me to Eddie Muro at 888-826-8137 (52636), after a quite lenghty delay. I was later told by Eddie that he had already been filled in by Alonzo and there was nothing that could be done except to pay the $***.** if I wanted my service restored. I also understood Eddie to tell me that Jenifer had made notes on the account but that she was mistaken about what she told me. I quite frankly think that Jenifer is the scapegoat in this situation because these others are using her to attain their own goals in life.
Later that evening I called back and made the payment to (Amanda) (which I didn’t have to give at that time).Of all of the people I talked to that evening Amanda was the most straight forward with me.
My final comment on this situation is that, if Dish has to resort to mis-information, lies and half-truths to their customers then I don’t need to be one of their customers. You advertize how your compeditor lies, over charges its customers, etc. From where I stand DISH IS JUST AS BAD OR WORSE. Giving me the extra 5 days wouldn’t have affected Dish one bit, but would have made a satisfied customer.
In the past 10 plus years that I have been a Dish Customer I have sold others on the idea of going to Dish and many have done so. My daughter was considering going to Dish but after telling her how I was treated, she decided not to, so you have lost at least one potential customer and one long time customer, because of the attitudes of your employes.
The reason this hit so hard is that I am on a fixed income (Social Security) and the $***.** that you all demanded in order to restore my services has caused us not to be able to have groceries for the next 15 days until I get paid again. (The reason for this is that I get paid on the third wednesday of each month and my understanding from Shawn). I hope I didn’t misunderstand Shawn, because I wrote that the next due date and amount was Nov. 20.
As of this date, I was told on NOv.15 by a Dish agent that they would call me within the next 24 hours about this, as of now, no call.
I have filed a complaint with dish and got a response form (Carlo F – it says below his name, something about Chrysler) Carlo said he was going to report this to management I don’t think he has.
I have service scheduled from another provider for this coming Thursday. I will be receiving the same channels I was receiving from Dish, in fact I will be receiving 313 channels instead of Dishes 250 for $50.00 less per month. My final monthly payment to dish was $198.00 per month.
DON’T GET DISH – YOU WILL BE VERY SORRY – I HAD IT FOR 2 PAINFUL YEARS – AS SOON AS MY CONTRACT WAS UP I SWITCHED TO COMCAST….
I have DISH, I am not sorry I have them as a TV provider, in fact I have never had any issues with them. Very happy with DISH Network’s TV service.
“No Fairies” Commercial – homophobic and offensive!!!
Dish – don’t pretend you don’t know that Fairy is a gay slur!
Still no comment from Dish on their gay slur. Best to try to pretend that homophobia doesn’t exist and isn’t important to admit.
You need to contact those gay bashers at Disney also. They have hundreds of movies about faries. They are just horrible people.
RON & TERI ISTRE (11/06/2013 10:45 AM)
I am soliciting for immediate service from Cox (we are at the end of the
term with cox), Dish, or Direct TV for:
Basic TV with Sports channels-we only watch tv channels on one tv.
Internet
No phone as we each have cell phones.
*This is a one time email, so please don’t ask me to call, or delay in any
way. *
*Whomever comes in with the best service, terms and cost will get our
business.*
*Thank you.*
Class action needs to happen!!!
Dishonest, overcharge, worst customer service. They lie about what you will pay. Just order service paid what I was told was my first month of service, and was charged fees and extras the very next day of install another $151.00 they never mentioned!!! Horrible business they get the contract signed so they can charge you the next day!!!
File with BBB!!! It’s easy to do and they should be stopped!!!
executivecustomerservice@dish.com
Thanks for posting that email address. I emailed them and got a phone call 15 minutes later. My issue was resolved. Thanks again!
I just got new service with dish and I regret it. They do promotion on TV with free installation and it’s not like the tv at all.well I thought I was directly with dish and iam not I got there number threw the internet and it seems that I sign up with the (middle man) infinity dish well what can I say I feel lied to in so many ways they have bad costumer service I spoke with Fransico Trejo a manger that couldn’t help me with my issue he was so rude and disrespectful to me, he even wanted to hang up on me that I can’t believe how a big company treat there costomers like that I wish I would have read all the comments on this page before I signed up with dish. They give bad costumer service and I hope many people will avoid dish because they don’t care about us the customers.
I agree they don’t care about the people who install for them either
To be short the worst customer service from any company ever.
They don’t care about the customer at all. Supervisor hung up on me when I was just trying to explain my situation. Rude!!!
On Oct of last year l orderd Dish and internet they were not able to conect the internet so i cancled it. A month ago I started getting calla from a collection agency saying I owed them moneys. I called dish they asured me that it was a mistake or a crank trying to get money fraudulently. There advice tear it up and forget it, I did just that another notice and another call to you, they said they would block our info so no one could get it. As of last week IAm reciving 4-6 calls a day from DRM I called dish again told them what was going on they pased my from one person to another who could not find a way to find out what happened with this bill. The last person I spoke to informed my that policy is “they can’t speak to me because it had been refered to collections”. My point is I never received any services there should not be a bill but the collector needs proof that they can drop this account otherwise they will continue to try and collect. Please have someone in corporate call me or someone who can help with situation. Angelina P Aragon Los Alamos, NM. Phone: 505_231-XXXXX acct #:825 9093 2898 XXXXX. I am also sending a letter.
I can’t get this STUPID DUMB company to take their equipment back and stop taking MONEY OUT OF my accout. I HATE DISH so much!!!! I am going to HATE you on Facebook and hope your stupid dumb.
There has got to be a way to start a class action lawsuit against this stealing Company!!!! I HATE you DISH!!!!!
They charged my account 2 times without my permission after I was told by a customer service rep that the first charge was only on paper and it would not come out of my bank.. they guess what it did. She told me they would not charge my acount again. Well guess what they did.
They now try to tell me that in the small print of their contract it says they have permission to charge my account.
Would not recommend this company to anyone. And I definately would not give them my credit or debit card or bank information. If you decide to use them get paper bills and pay in cash or money order.
Does anyone actually read what they sign these days? For example
“PROMOTIONAL OFFERS.
Require activation of new qualifying DISH service with 24-month commitment and credit qualification. Offers valid from 9/19/13 through 1/16/14. All prices, fees, charges, packages, programming, features, functionality and offers subject to change without notice. Welcome Pack not eligible for offers.”
If you look, and not even that close, you will see “offers subject to change without notice” which essentially means that you agree with this, understand this, and are OK with this when you sign the contract.
Signing a legally binding doXXXXent without reading it thoroughly is foolish at best.
If you do not agree with the contract don’t sign, if you sign a contract but didn’t read it, that is no ones fault but your own.
If Dish is taking money out of your account cancel your credit card and get a new one. If you want Dish to come get there equipment tell them if they don’t come get it you are going to send it to the top CEO at the corprate office in Colorado.
Good luck.
I’m having the same problem and that is what I am going to do.
Bob
dish has unrightfully taken money out of my account. i have been trying to get it back since oct. 21 2013. the totally refuse to let me talk to anyone in charge. i have called everyday and everyday i get something differet and even hung up on today! what bad attitudes and i just want my damn money back! i will be calling everyone that i know about this!!!! HORRIBLE HORRIBLE!!!!
Happened to me too! got hung up on today! hate this company!!
They charged my cc twice without my permission. Keep telling me the thing I signed when I started service said they could charge my card….
ridiculous!!
Custumer service is horrible. I just got off the phone with them and they called my husband stupid and me a liar and hung up the phone on me. The service is just fine until you have to speak with some one. I have been with dish fot 2 1/2 years too long. Its been one thing sfter another. You would figure they would appreciate theor customers
all i can say is retailer retailer retailer dish is a multie million dollar company us retailers are out to help yall out and are pockets are far from lined with gold so im sure now that yall have a bad taste in your mouth over dish just know i have over 200 satisfied custamers and only had the doors open 8 monthes and very proud to be a retaier for dish i love nothen more then to take the heat fight the bull crap bills and get my custamer what he/she wonts and deserves God bless you all and good luck in your future tv needs secerly Tim Bishop
must work for them, because your grammar is horrible and i need someone to decipher what you are trying to say.
your dumb…. Please take a good look in the mirror for the dumb person, as tim specifically stated he is a DISH Network retailer. Is his grammar that bad? No, not really. Spelling is atrocious, but that is not the point of this comment, do you not know the difference between spelling and grammar?
I would like to speak with one of your executive please. My phone number 609377XXXXXX.
Thank you.
I ORDERED DISH 6 MONTHS AGO HAD THEM PUT IT ON AUTO PAY 2 MONTHS INTO THIS MY HOUSE WAS ROBBED SO I ASKED THAT THEY SEND ME A BILL BECAUSE MY ACCOUNT INFO WAS STOLEN IT HAS BEEN 4 MONTHS AND STILL THEY TRY TO TAKE IT OUT OF MY ACCT THEY MAKE PROMISES AND DONT DO ANY THING WITH THEM SO I HAVE BEEN MAKING PAYMENTS TO THEM OFF OF ANOTHER CARD THIS MONTH I REFUSED TO PAY THE BILL IF THEY CAN NOT SEND ME A BILL SO THEY SENT IT THROUGH MY BANK TWICE THIS MONTH AGAIN THEN THEY TOOK MY DADS CARD NUMBER AND CHARGED IT TO HIS ACCT WITH NO AUTHORIZATION SO IF YOU PAY THEM WITH A CARD IF YOUR CARD DOES NOT GO THROUGH FOR ANY REASON THEY WILL TAKE IT OFF OF A FAMILY MEMBER OR FRIENDS CARD WITH NO AUTHORIZATION FROM YOU OR THEM SO NOT ONLY DO I PAY THE BILL I GET TO PAY 60 DOLLARS A MONTH IN FEES TO MY BANK FOR AN ACCT I DO NOT HAVE ANYMORE BECAUSE OF THE THEFT AND I GET TO EXPLAIN TO THE POLICE WHY MY CARD IS BEING USED WHEN IT WAS STOLEN IF YOU CALL TO TALK TO SOME ONE YOU GET A CALL CENTER THAT IS ALL YOU CAN GET ONE CALL CENTER TO ANOTHER YOU CAN NOT GET ANY ONE THAT CAN MAKE A DECISION IT WILL COST 300 TO CANCEL THE SERVICE BUT IT WILL BE CHEAPER TO CANCEL THAN TO KEEP IT GOING
I had Dish for 4 yrs and never cared for their attitude or programming and I finally unloaded them for DIRECTV and you do get better programs and more for the same price as Dish. Dish has way too much paid programming and I had a few bait/switch offers pulled on me as well. There was also constant signal loss because I think from the time of installation they use reconditioned equip. Even one of their installers told me from the beginning that the equip. I had was older! The real nightmare comes when you cancel their service and return their equip. I cancelled in Oct 2013 and told that all equip had to be returned via their prepaid UPS labels and that you have to pay for it at $17 per box. I had 2 receivers and I told them that if I have to pay I will send back the cheapest was possible. Do not send me your labels!!!! I shipped back to their El Paso location as they directed via USPS and saved $10. I have been notified by Dish they received equip. and now I am getting emails from them stating that they are sending me 2 UPS boxes to return equip. and charging my acct. $17X2 $34 using up a credit I had of abt $50. .If you call their so called customer service you get switched all over and either disconnected or hung up on. THEY REALLY DO STINK and I am not done with this at all.
I have a delinquent account with dish network and still have equipment that someone was supposed to send me labels to ship back but I never received the labels. My account has been closed for two years now and I am trying get rid of this equipment and get it back to dish network and pay off my account so it will not reflect on my credit report. However when I called customer service they were no help. The representative couldn’t pull up my account and said that ALL the supervisors were in a meeting and she didn’t know when they would be out so I told her to have one call me back. She said she would but yet didn’t even ask for my phone number until I said “DONT YOU WANT MY NUMBER” I need to get this acct paid off and the equipment back to dish network so it will get off of my credit report. CAN SOMEONE WHO GIVES A CRAP PLEASE CONTACT ME !!!!!!!!!! 615-280-XXXXX
I’m not a customer, and I’m now glad I have decided against becoming one now fully confirmed by the comments I’ve seen here. I received a promotional flyer of theirs in the mail yesterday (10.26.13) mentioning a very sweet offer that I was very interested in. Sooooooo I started reading the FINE print. The offer EXPIRED on 9.18.13! So, knowing my phone time stamps the day pictures are taken, I took a picture of the flyer and zoomed in on the expiration as to note the date of time stamp. Way to go 3rd party marketing!!!!! No DISH for me!
if your thinking about getting dish network dont do it… the customer service is horrible.. the customer service reps are disrespectful the managment there is even worse than the customer service reps… they charge to much after your first year with them…. there packages are not guarentee…. and there all around service is horrible… i cant wait until im done with dish because i will never deal with them again… pls people if you read this before you get dish rethink and go with someone else because you dont want to be trap like me…. for two years…
Spent 5 years with DISH service…absolutely loved it, so much I recommended my brothers, my son’s, his friends in the military, and we pay for my in-laws. That is until today. 3 months ago we cancelled our service because we were moving into temporary housing until our new home was built. We paid everything in full, boxed up everything on list and confirmed two weeks later that it was all received by Dish. Our balance was zero. Now 2 months later I receive a bill for $279 saying items were missing from the box. I have just spent 3 hours on the phone with customer service and them explaining to me that their system does not show the missing items and I am responsible for the missing items. It is their word against mine. 3 supervisors later they say they will look to see if item is in warehouse but if not found I am responsible. I asked for cooperate number, they gave me wrong number. I googled number and found this site, and called the number on this site, and have currently been working with a lady for 25 minutes and holding…I customer should not have to go through this much work to keep their credit clear and I don’t believe DISH CEO’s know what is happening, maybe uncover Boss show is in order to see how customers are really treated! And investigate supposable missing items…security check on employees receiving?
how do you explain when i called and make a payment through my checking and they debit my saving’s account. You think i will leave this alone, think again….siko tata
I never heard a thing from the corp office at all, and let me tell you something I think they can give a rats bum on what i think. I was asked about my dish on my roof and i explained it to this stranger and told her about my experience with DISH, as soon as i can Iam going to start a DISH network sucks page on Face book, iam directing all that i can away from these low rent no good, I told this lady that i had sent ea e-mail to corp office and heard nothing, i will not waste my time any further because they sure don care at all.
I recently ordered Dish Network due to cable being so erratic in my area. I am 100 percent disabled by veteran affairs and am being moved out of my apt for safety concerns. Dish refuses to work with me as my new apt will not face the south. They were rude and condecending. I will make it my personal mission to inform all disabled vets of how dish sees our sacrifice.
Dish Network committed Felony theft from my checking account by Financial Transaction Card Fraud. My husband made his granddaughters payment with his debit card one month and they stored his information and charged the balance of her contract to our debit card. WITHOUT permission. now they are refusing to refund the money. It is not our debt and the granddaughter is not on our checking account. In the state of Georgia any amount over $100 is a felony! We will keep pursuing this.
To whom this may concern, if any. I have been a dish customer for a very long time. I had a few health issues that kept me from work and also, sometime ago I loan a friend some money, well I guess that person was not as a good friend as I thought and i had to pay the loan back, which also sent me to the soup kitchen however i had some issues in paying my bill, I talked to some one at dish and they told me I had until the 26th of sept to make a arangement on paying my bill, before I even had time to call, I get a E-mail saying that a Return box had been sent to me to return my receiver, which I sent out same day that I received the return kit. Day or two later i get a E-mail say my acount will be withdrawn 300.00 well if they do that I will have to pay the bank because I did not have that amount in the bank, I called and talked to someone at Dish and was told that I did not have anyone at Dish say i had not had anyone from Dish tell me to call before the 26th, guess that makes me a lair, anyway a customer of many years thrown under the train, I really enjoyed the service and had very few issues with my service, Is this the way to treat people?
Ive been a dish customer for at least 7 years and 8 dont think it right that I cant get the hopper deal like new customers can 8m really thinking of shutting of my dish please call me or email me or im done and give my business to some other company.
Your company is ripping me off. You “auto renewed” NFL Sunday ticket and I had no idea i even had it. I made the mistake of paper billing with credit card auto pay and now I can’t cancel this ridiculous package costing me $37.49 monthly and I don’t even watch football. At minimum someone should have told me about this ridiculous package and my need to watch for notification to cancel it. This is a very crooked business practice and the fact it can’t be cancelled is even more crooked. You can guarantee that as soon as my contract is up you will be losing a customer.
I was fine with dish till this week when I called customer service got different answers and they didn’t keep the promise that was made I will be disconnecting my dish service this Monday but I’m guessing y’all don’t care cause when I talked to a supervisor he just dismissed me like it didn’t matter
Since you serve 14 million customers, I doubt that my complaint will make a difference, especially after looking at all those that have preceded me above, but I will not only voice my complaint here, but broadcast it on every social network site that exists. A phone payment of $36 was taken from my bank account after I had made an online payment of $60. the same day. I did not call it in nor authorize it, and don’t know who did. It was not my son whose account I am referring to because he is mentally disabled, does not have the account information, has never accessed his bank account and doesn’t even know it exists. The extra $36. payment caused (3) $37.00 overdraft charges, plus charges of $6.99 per day for each business day that the account overdraft exists. It has never been overdrawn before. Currently the charges are up to $187. Dish customer service will only refund the $36. Ivan 888-826-8137 ext 80579 states there is nothing Dish can do about the fact that they accepted a payment from a person whose identity they could not verify through its automated system, that caused overdraft fees to my son’s account, and according to Ivan – a customer service rep, “it is unfortunately all on me.” Don’t get me wrong, I understand he is doing his job, but corporate should think more of their customers, especially those that can and will cause considerable damage to their name through social media. My son is handicapped, receives a disability check once a month, and has no extra money in his account over the amount of his monthly bills. I am retired and also receive one monthly check so I cannot make a deposit to his account in the middle of the month either, and furthermore, I couldn’t afford it. His account number is 8255909692490094 in case you want to do the right thing and credit his account ending in 3901 with the overdraft fees. For those fellow customers who read this complaint, enough is enough. When will we stop being victims of unethical business practices, and businesses who see their customers simply a means to line their pockets, rather than channels that keep them employed by subscribing to their services. Without us, no corporate executive or any other employee would have a job. Customers, you can help by spreading the word through your social media, your friends, relatives, and co-workers.
About two months ago I had spoken to a May Martinez about Dish breaching their end of the contract. How we have had nothing but problems, how when we called and had set up dish via phone that we would get certain channels that later on we had found out that dish does not even offer. She said she would look into the problems, reviewing the phone call, promising that she would call us back in a week. She never did, I demand that we are set free from Dish. Free of charge. For we have never signed anything. Therefore Dish is at fault. I’ve been leaving messages after messages after messages for May Martinez to call me, but she does not. She has not been doing her job. If I don’t hear from someone by Wednesday about letting us go to where we do not have to pay anything. I will seek legal action. This is my last and final warning for Dish. I am not the person to seek legal action, but I will if I have too!
Gerard pleas contact me I’m ready to do a class action suit
WOW, My letter would take up the space as all the above so cannot even begin.. I am going to small claims as we speak but also called corporate number as the customer service lady would not give me mailing address. NO results there either. The BBB needs all these complaints as they are the absolute worst for business integrity.
correction letter. Disregard the previous letter.
Dish Network Corporation
9601 S Meridian Blvd
Englewood, CO 80112
CEO: Joseph P. Clayton CPA
CFO: Robert E. Olson
COO: Bernard L. Han
Dear Sirs:
Account: Ernestine Arwood
Phone #: 720-621-2565
My name is D. January and I writing this letter in behalf of my mother. She was so excited to order Dish some time ago. She had many conversations with your representatives and felt they had quality customer service skills and had explained to them her payment cycle to pay her bill was going to be hard since she is a Senior Citizen and would be paid on the 3rd Wednesday of each month. They said they would note that fact on her account. That should be okay as long it would be paid by the 21st. I think a couple of times it was disconnected but she still paid the past due amount and it was restarted.
Then last June or July we realized her bill was too high so we try to lower her bill by choosing a different package but instead it threw her billing cycle off and she got double whammy on her bill. She pays what it says on her past due amount online and I think that messed her up. The service was interrupted, so I called and paid $100 to restart, promising to pay another amount on 9/1/2013. We tried to explain that to the representatives but during the meantime we had a tragedy in our family which is listed under Romero Funeral Home under the name of Donald Donavan Domitrius Pacheco and the services were during the days of 9/1/2013 and 9/2/2013, she was suppose to pay which we forgot. On 9/3/2013, my mom, Ernestine Arwood fell and during a doctor’s visit which took up most of the day and now she is in a wheelchair.
After realizing when we got home and the internet was interrupted, I called immediately and one of the lady reps was so trying to help us also mentioning about the promise to pay along with a smart pay program and then they put a supervisor on the phone to approve it and he declined it. He was very rude and in matter of fact, we mentioned we might have to put our mom in a nursing home since she does not having any entertainment for her to watch and his reply was go ahead, we should’ve paid the bill in a very rude tone. Going back and forth with his rudeness and me being very upset, he hung up! I called back and talk with another lady rep, she read his notes on the account and became she herself stood her ground, was firm, rude and refused to transfer me to an accounts specialist after my 7th time of requesting to speak to someone of higher authority, she finally sent me to the resolution center. She said it wasn’t going to do me any good that I needed to pay my bill and you need to learn how to pay your bill. Who teaches your customer service representatives to speak to clients like this?
Finally, a young lady who talk with some manners, but there was so many notes on the accounts, she said she couldn’t do anything for me. She felt really bad and even was crying for me. She extremely apologized to me and said if the previous people wouldn’t have wrote so many different things on my mothers account with firm tones she could’ve helped me.
All the rudeness your customer service people put me through was unnecessary. We deserve better then this. Thank God there are other ways to fix this problem and I thought Dish was better then it’s competition. My praised you at the very beginning and it would break her heart that to hear how your representatives treated me and what they said about her. With that in mind, I decided to write this letter. Her account at this will definitely will be shut off boxes will be sent to us so your DVR boxes and remotes will be sent back to you. It’s sad and a disappointment that it has come to this. I have referred to you to other seniors but I will stop doing so and I will also put this in a senior paper. It’s not about product you carry; it’s about the customer service and how they represent your company and all they care about is the mighty dollar. Your corporate should worry about the clients remaining clients to bring the mighty dollar to your company. Maybe you should care about how the seniors care since this is the age of the Baby Boomers. The representatives really don’t care how they treat the Senior Citizens of this country. They figure we are going to die anyways so why help us. All they want to do is get paid they don’t care about us. You are 62 years old Mr. CEO, or maybe 65 by now. Do you care about seniors? Why not make some changes to your programs scheduling that fit the needs for seniors that they won’t have to pay more then what is left of their lives? Is that too much to give a seniors discount or go off their fix income? Don’t they deserve some entitlements?
Sincerely,
Someone who thinks
Her Mother is Worth
More value than
She was treated
By your Reps.
Dish Network Corporation
9601 S Meridian Blvd
Englewood, CO 80112
CEO: Joseph P. Clayton CPA
CFO: Robert E. Olson
COO: Bernard L. Han
Dear Sirs:
Account: Ernestine Arwood
Phone #: 720-621-2565
My name is D. January and I writing this letter in behalf of my mother. She was so excited to order Dish some time ago. She had many conversations with your representatives and felt they had quality customer service skills and had explained to them her payment cycle to pay her bill was going to be hard since she is a Senior Citizen and would be paid on the 3rd Wednesday of each month. They said they would note that fact on her account. That should be okay as long it would be paid by the 21st. I think a couple of times it was disconnected but she still paid the past due amount and it was restarted. Then last June or July we realized her bill was too high so we try to lower her bill by choosing a different package but instead it threw her billing cycle off and she got double whammy on her bill. She pays what it says on her past due amount online and I think that messed her up. We tried to explain that to the representatives but during the meantime we had a tragedy in our family and the services were during the day she was suppose to pay which we forgot. Not only that the same day of we found out of the tragedy my mom fell we were in the emergency room and now she is in a wheelchair. So, I called and one of the lady reps was so trying to help us and mentioned about a smart pay program and then they put a supervisor on the phone to approve it and he declined it. He was very rude and in matter of fact, we mentioned we might have to put our mom in a nursing home since she does not having any entertainment for her to watch and his reply was go ahead, we should’ve paid the bill in a very rude tone. He hung up! I called back talk with another lady, she read his notes on the account and became very rude herself and refused to transfer me to an accounts specialist after 5th time, she finally sent me to the resolution center. Finally, someone who talk to me with some manners, but there was so many notes on the accounts, she said she couldn’t do anything for me. She felt really bad and even was crying for me. All the rudeness your customer service people put me through was unnecessary. We deserve better then this. Thank God there are other ways to fix this problem and I thought Dish was better then it’s competition. It’s not about customer service or product; it’s about the mighty dollar. The representatives don’t care how they treat the Senior Citizens of this country. They figure we are going to die anyways so why help us. All they want to do is get paid they don’t care about us. You are 62 years old Mr. CEO, or maybe 65 by now. Do you care about seniors? Why not make some changes to your programs scheduling that fit the needs for seniors that they won’t have to pay more then what is left of their lives? Is that too much to give a seniors discount or go off their fix income? Don’t they deserve some entitlements?
Sincerely,
Someone who thinks
Her Mother is Worth
More value than
She was treated
By your Reps.
Does anyone know of an actual corporate head quarters for this company. DISH list a number for CH but the number routes back to there initial customer service, whom are not helpful. Scheduled for dish removal, which they never showed up. Now they want to inconvenience me but setting me up for a week later. Mind you in schedule the initial appointment a week prior. Customer service brush me off like I’m crazy and never made the appointment, yet 3ww was able to tell me the rep on spoke to originally. Come Dish on up to YOUR mistake and fix the problem. I guess you get why you pay for.
Dish is the worst satellite service ever. I canceled Directv a year ago to switch to Dish because I thought they were better and boy was I wrong. After having Dish for almost a year my service went to crap. I was not able to watch TV because when they first installed it they rigged it. After about 9 months it went out. I called them and talked to them over the phone and their customer service sucks. They told me that they could not fix the problem over the phone and they would have to send a technician to my house and that took 11 days. He came to my house and supposedly fix it all. Two hours after he left my service went out again and I called back and they said it was my reciever. So they said they were going to send me another one and that took another 3 days to get it. When i hooked that one up by the directions that they sent me it still wasn’t working. They wanted to send another technician to my house and said it was going to take another week for someone to come to my house. I told them that me and my wife both worked and I am in the military and keep taking time off because they can’t fix stuff right the first time. I told them I was going to cancel and the customer service representitive told me that he didn’t care and said I would be charged an early termination fee. I told him that I don’t care. So i sent them everything back like they asked. I got a bill in the mail two weeks ago telling tme that i owe them 15 dollars and that was it. So I gigured that they were actually being nice and waived my early termination fee. So today I checked my email and they took out $215.15 from my account without even telling me they were going to do that. I guess it was a good thing that I had money in my account. I called them again to find out what was going on because I never recieved a bill telling me this. They told me that my new bill would be here on the 10th of september for the cancelation fee. I would think that you would send the bill out before you bill someone so that they can prepare for it and add it into their monthly bills espicially when you don’t plan on that much money coming out. Dish is the worst service in the world and I would not recommend it to anybody that I know. I would recommend to people that they don’t use them. Directv might be a little more expensive but at least they take care of you and help you out. DISH NETWORK YOU ARE THE WORST EVER AND I HOPE THAT YOU GO OUT OF BUISNESS SOON. I WOULD NOT EVER USE YOUR SERVICE AGAIN AND I WILL MAKE SURE THAT I TELL EVERYONE THAT I CAN NOT TO USE YOU. I FIGHT FOR THIS COUNTRY EVERYDAY AND HAVE SERVED PROUDLY IN THE US ARMY FOR 17 YEARS AND THIS IS HOW YOU TREAT A MEMBER OF THE MILITARY. THAT IS PRETTY PATHEDIC.
Below is an email I sent to the BBB …. I am astounded at the lack of integrity and apparent changing of information that goes on within this company:
Early April, 2013, I signed up for DISH Network. I was informed I had a 3 month free window of various channels and I would need to cancel (proactively) after this time. On approximately Friday evening, 07.12.2013 I did so online. I believe I also called in. The next day I flew to meetings in Las Vegas and flew back and landed at approximately 4:15 EST on Wednesday 07.19.
I had signed up for my credit card to be billed. Sometime in June I did not have internet for approximately one day and was told I would be credited $10 (never happened). I did not have internet for two days in July and was told I would be credited $20. On approximately 08.06.13, I accessed my bill and showed it was MUCH more than it should have been. I called and spoke with Wayne (BT4?). We spoke regarding the fact that the $20 was not showing as a credit (I believe a previous call to a Russell (?), with a strong accent, took place and he told me it would not show on my bill or statement of account. Think about that … a credit that would not show on your statement ….). Anyhow, I asked about the bill and he noted I had signed up for two more channels (of some sort) … I shared with him I did NOT sign up for additional channels. He shared with me that their system showed I ordered the channels on 07.19 from New Mexico …. I asked what phone number and he stated he could not see. Really? I was not in New Mexico and he noted it was approximately 8:00 PST. Finally, after much effort on his part for me to not speak to a supervisor, I was transferred to Rachel (912?). Rachel proceeded to tell me of the possibilities of how this happened and basically told me that it could be someone else in my family. She also agreed the alleged call, from me, was showing New Mexico. Amazing since I was not in New Mexico and can produce records from my long distance servicer noting all calls made anytime!!! I responded that was not possible and gave her the reasons (she has NO idea of my living arrangements and I find it highly unprofessional to give this answer). I told her there is another option and that someone from DISH may have done so … sometime within the conversation she changed her thoughts and next thing I was transferred to a Gilbert Ortiz, Executive Resolution person. We discussed and he noted he would “investigate” … he told me to call him anytime and he would return my call. At this time and this date (08.06.13), I requested that my credit card no longer be charged for billing purposes (very important point here) … this was the FIRST time I requested this. I called Mr. Ortiz the w/o 08.19 – no return call. I called again on 08.27 … no return call … called again 08.29 … again, no return call though he assured me he would call me back and his voice mail message notes he would call back within 48 hours. My wife called on 08.23 and requested another paper bill (we still did not receive) and I received an automated call noting I needed to play my bill (how can I when I did not have a bill as requested?). On the evening of August 29th, I called again as we received our bill on the 30th and it was higher than I was TOLD it would be (my notes indicates $95.09 from Rachel and/or Gilbert). I spoke with Keith (4UY?) and told him to I wanted to speak to the supervisor immediately … finally transferred to Lauren. I explained everything and told her I wanted to speak to an Executive Resolution person … finally transferred to Slipe Compean (very strong accent so I am unsure of the person). I shared with him issues regarding the bill. I asked him, in the system, if he showed notes regarding an alleged call I made on 07.17 from New Mexico … he noted no that he shows a call I made on 07.17 requesting my billing be handled via paper and not credit card!!!
I am astounded of the lack of integrity and out and out lies and cover up that is going on at DISH. I never called from ANYWHERE (and I was not in New Mexico) to add additional services and then the notes be changed to show I called to change my billing process to 07.17 (but this did not occur until 08.06) and was a result of not being credit the $20 and things have morphed into serious issues ….
I am astounded by the lack of integrity in this company and when my 24 months has elapsed I will be utilizing a new servicer.
we got the hopper and joeys a year ago we can not watch local channels at night the picture is so screwed up and the sound we have to mute. we have had 6 tech people out trying to fix the problem no one knows how.so now they just tell me it must be your wireing and then leave i am done with dish the worst company ever.
Signed up for a 2 yr agreement for $34.99 plus the joey fees/dvr fee/ and taxes. Comes out to $64.33. Now my bill is over $100 and they said the agreement expired after a month. I WILL NOT pay them a dime further and they will have to dig their dish and cables out of my trash can. They lied to me to gain $ which is called extortion. I plan on calling my attorney generals office and the BBB for starters.
MAKE NO MISTAKE, DISH NETWORK HAS THE WORSE CUSTOMER SERVICE I HAVE EVER ENCOUNTERED. WE HAVE DISH SERVICE AT OUR LAKE HOUSE AND HOME IN DALLAS. PURCHASED A TAILGATOR FOR “THE GAMES”, ETC .. THE TAILGATOR WAS RECEIVED THE DAY BEFORE WE LEFT FOR OKLA BLUEGRASS FEST SO WE CARRIED THE BOX WITH US TO BE INSTALLED WHEN WE ARRIVED. NO TV FOR ONE WEEK. DISH HAD SENT US THE WRONG UNIT. IT WAS FOR A HOUSE NOT A TRAVEL TRAILER. HAD TO COME BACK TO DALLAS TO GET PAPERWORK AND BOX AND RETURN. UNABLE TO EXCHANGE RECEIVER HERE. IT HAD TO BE MAILED BACK AND SO WE WAITED. WE ARE UNABLE TO LOCATE A LOCAL REPAIR/INSTALLATION PERSON ANYWHERE IN OUR DALLAS/MESQUITE AREA.
WE ARE TOLD BY THE GARLAND DISH PHONEBOOK LISTING WE SHOULD GO DOWN TO ATHENS, TEXAS.FOR ASSISTANCE BECAUSE WE DID NOT BUY THE TAILGATOR FROM THEM. IF I WERE IN CHARGE FOR ABOUT TWO MINUTES I WOULD BE COUNTING HEADS AND KICKING YOU KNOW WHAT FOR THIS KIND OF REPRESENTATION OF THE DISH NETWORK. PERSONS WE HAVE SPOKEN WITH HAVE NO IDEA ABOUT ANYTHING AND NOTHING. .IS ANYONE AWAKE AT HEADQUARTERS?
we are finding that out now after 3 months.
This satellite is bad and they no it. We are just giving away money. Its not raining and my satellite dont work reset after reset and its football season cant have company. I think direct tv is higher but u get what you pay 4. (I gus Cable TV is better)
I’ve been a DISH customer for many years….DISH and WILD BLUE. For the past 4 days, wife and I have been on the phone with DISH for more than 4 hours and have been disconnected, transferred from Philippine Islands to Oklahoma, been transferred back into the same queue literally more than a dozen times and have not had a single issue resolved. We have spoken with the most incompetent customer service people imaginable. First they say they “can”..then they say they “can’t’…say they “will”, then say they “won’t”. Their corporate complaint resolution center tells me to write a letter and take more of my time in order to help them achieve better customer service. This company has a monopoly on satellite internet and the rural public has no other choices. I’m not a youngster and this is absolutely the worst company with whom I have ever tried to do business. In the meantime, they squeeze a couple hundred dollars a month out of me, because I have no other viable choices. At least I know who the “dummy” is and apparently they do too…so, I guess they have the last laugh….all the way to the bank!
Worst Service Provider: DISHNET top of the “WORST EVER LIST”. If you are thinking of dish internet service…think again! No Support. Called the “so called” Tech and he told me they didn’t know anything about the router or modems or how to get into them. I have a wireless printer that I needed to setup but can’t open router to do so…neither can tech…So how do you actually have the nerve to call them techs. I called several times trying to resolve issue (oh yeah, Voip doesn’t work either), so had to use up minutes on my pay phone. They “Finally” said they would send out a “Tech” appointment between 12-5…the “Tech” arrived at 9pm…then said “oh, someone must have made a mistake” I only work !on TV’s. UGH! Issue still unresolved…
AND
Today I had to call tem back because I order the 200 channel and they actually gave me the 120. I know mistakes are made, but, come on…is there any body there who can do some thing RIGHT?
I would chuck the whole thing this instant if they didn’t have me trapped…
But make no mistake…I am not letting this go…
i do believe that the courts will be interested in seeing all the comments above. i have had dish for 3 months with no reception, as the dish has been sitting in my back yard, on the lawn since the idiot brought it. i have done what the other customers did above, to no avail until finally one person came over and put it on my house. and i was promised that my account would be “reset” to zero and start billing over, with my $50 referral fee reinstated also. i just got a bill for $131. go figure. i only wish i had read the above comments…i would have NEVER NEVER gotten dish. and will get rid of it asap.
I am so disappointed and disturbed that Dish has added Alajeerza news media to their line-up. Why would American’s actively promote a news service that is anti-America? Has anyone seen the commercial for this channel? Part of it depicts the American flag with the stars replaced by symbols (hands)! Shame on you!
I am outraged that Current TV is now Aljazeera and included in my monthly package. I had to lower my package and give up my favorite stations to avoid supporting Aljazeera. I think that Aljazeera should be offered separately and people that want their money to go toward them can pay to watch it. I called and requested to speak with and supervisor only to be put on hold for exactly 1 hour 14 min and 35 sec before they hung up on me. Great customer service. When I called corporate they said they were taking all complaints and sending them to the execs and are waiting to see what they will do. I will be cancelling my service.
I concur with every single person who has ever had a problem with DISH. That how company needs to be placed under investigation for fraud, misuse of funds, conduct unbecoming of a major corporation by misrepresentation, with non disclosures of product and service, the list goes on.
Here’s one for you guys. I moved to my home were there was a dish receiver, (so I thought cool) I call up dish and set up service with my name, my ss number everything. I got the thanks for signing up, the first time customer spiel. Well about a month later the Last owner of the receiver was billed (MY LANDLORD) via his debt card,so I paid him back. I called dish to tell them to take LANDLORDS card off record and they said okay. Yeah didn’t happen, in fact the 3rd time i called on of there ”managers” said well the receiver is tag to him and you were suppose to send that one back and get a new receiver tagged to you. I was like really why wasn’t i told that, and to add insult to injury DISH added me ADDED me to his old account so he became financially responsible for MY BILL. DISH NEVER got authorization to do this from myself nor landlord.Sent all equipment back, cooperate manager said situation would be resolved and landlord would be absolved of my bill and here I am 10 months later still fighting with the incompetence DISH. I am trying to get in contact with the CEO to resolve this matter. If that doesn’t happen I will be starting a petition for an dish customers who have had issues, and file a CLASS ACTION LAWSUIT AGAINST DISH NETWORK.
Executives,
CEO: Joseph P. Clayton CPA
CFO: Robert E. Olson
COO: Bernard L. Han
Salutations: I would like to give you information I hope you will follow up on, on 08/13/2013 at approximately 2:40 pm on South park and Bailey ave. in Buffalo Ny. a van with the name Dish Network #269 decided he wanted to be in his left lane, failing to look to his left or not caring, I don`t know which, he proceeded to pull over causing me to have two choices, to run off the road or to slam on my brakes and pray the person behind me didn`t run into me. I in good faith contacted the only number I had which was the number on the van, to which I was transfered to dispatch who then transfered me to a supervisors voice mail, after leaving a message, I still haven`t been contacted yet and decided to call corporate, 303-723-1000 today 08/14/2013 at approximately 3:40 and was by a corporate secretary again transfered to a person who again wasn`t there and to their voice mail, after calling back the secretary the same male stated he would transfer me to transportation instead of to the executives I asked to be transfered to stating you will just Have to leave a message there is nothing else you can do. After this last insult which added to injury I had an epiphany, there are actually other things I can do, 1 since is evident I cant contact you maybe I can encourage you to contact me by 2 Never becoming a Dish Network customer, 3 going to the press , bbb, and other organizations 4 Subpoena the driver of the vehicle and introducing my witness into court with my testimony and suing after inviting the press to the court. I choose simply to ask for a call back and follow up, on this matter and prefer to leave it there. I hope we can discuss this in a civilized manner,
sincerely Dr Fraga
I am in need to speak with the ceo.of this company!!! I called corperate office tiday regaurding an issue i have,and the receptionist nor anyone else would connect me with his voice mail!! I need to speak with joe clayton himself…i cant believe hiw rude the ladies where answering the phones!!
Dish network does not do anything for there existing customers as far as promotions. I think the promotions they have for new customers should also apply to there existing customers but they do not. If they offer an I pad 2 for new customers they should offer it for existing customers to. All they worry about is that all mighty dollar they are a very unfair company and they are very over priced.
oh my GOD….we switched to Directv in May…, I just got a bill from DISH via email.
I owe them 65.55. I returned the equip. in May… never had a contract for 6 of the 8 years. AND it was being paid auto debit..by my bundle telephone pkg….
I called, 1st person said that I was on their website and clicked on HD FREE FOR LIFE. and by clicking on it..that was my signature. I NEVER was on their website. because I never had to pay THEM to them.,, got it?
I asked for a supervisor..gave me Mark.. nothing. I asked to speak to a resolution person. Lynette…not a big talker.. you owe it. and YES..it will end up on your credit report….B_____. So I did get on their corporate website…303.723.1000. Receptionist , after I asked for the liaison to the President of DISH, put me thru to TEXAS resolution executive? nothing. I hung up, talked to same receptionist..please DO NOT PUT ME thru to another call ctr. in TX. She did, BUT Phillip Villard answered and wanted me to go thru this again. I said to him…the notes should be there. I will wait til you read them. Holding my breath…he said, ” Let me guess, the $65….is waived”, okay? and as he laughed..,I said, ” You are kidding”! no he was not.
DONE, OVER, FINITE…I am still shocked.
ROCK ON, Phillip Villard., have a blessed life.christy
August 8, 2013
Dish Network Corporation
9601 S Meridian Blvd
Englewood, CO 80112
Attention: COO: Bernard L. Han
Account # 8255 9093 0996 XXXXX
Account Holder TIMOTHY MARTIN
Dear Mr. Han:
I feel compelled to write because the experience I am about to describe to you has been extraordinarily frustrating and frankly unbelievable. It all culminated for me two days ago when I called your “Corporate Executive Resolution Team” and spoke with 5 of your staff and got five different answers to the same question.
That question was/is:
With the DISH network and the Tailgater, am I able to get Regional Sports Channeling when I am out of the “Spot Beam Area.”
Incidentally, one member of that team said they were really no different from the people on the CHAT lines.
Background:
I purchased a 38-foot Motorcoach last February and have been traveling throughout New England and want to be able to watch the Boston Red Sox and now, this fall will want to watch the NE Patriots.(Even though we let Wes Welker go to the Broncos.) As part of my purchase I did research as to how I could receive regional sports while on the road and was told by DISH that if I purchased the Tailgater I would be able to. So I purchased it, at a cost of $400 a Tailgater and the 211 receiver based on bad information.
The representation by your sales force is that no matter where you go in the US, with the Tailgater, you can receive regional sports from your home area. I presume you know (at least I hope you do) that this is IMPOSSIBLE due to FCC regulations. I was also told by your folks over the prior weekend that the Tailgater was not functioning properly and that is why I could receive the signal…again not true
Moreover, when talking to people on your chat lines and customer support phone lines, I also got very conflicting answers to a very fundamental question.
The representation by your sales force is that no matter where you go in the US, with the Tailgater, you can receive regional sports from your home area. I presume you know (at least I hope you do) that this is I was also told by your folks over the prior weekend that the Tailgater was not functioning properly and that is why I could receive the signal…again not true.
I am a CEO in comparison (having only 150 employees) of a small non-profit in NH but consistency in training and good customer service is critical. I even had one of your supervisors tell me….” I am not escalating the call just because you don’t like my answer and she hung up on me.” WOW!
I am not sure what to do now. But am disappointed that the premise by which I decided to get rid of CATV was wrong because of what I was told by a member of your sales team.
Now, when I have a problem, I am hesitant to call your customer service representatives because I have little confidence in their ability to deliver accurate and consistent information to me. Worse yet; the notion that the “Corporate Executive Resolution Team” has the “right answer” were dashed when I got such conflicting message on Tuesday of this week.
So I am faced with the possibility of paying close to $2,000 a year and frankly not getting what I had hoped to get. I could return to CATV and receive internet, phone and television for much less.
This has been a very rocky start and an expensive transition for my wife and I…all because we wanted to receive TV while on the road
I would love to have the opportunity to speak with you or someone other than the “Corporate Executive Resolution Team.
Thank you for taking the time to read this email.
Timothy Martin
603-366-XXXXX
CEO: Joseph P. Clayton CPA
I have a contract with dish and when i signed up they said they would provide all local channels. In Tucson they have stoped carring a local channel 13 , which is my favorite channel. I had ask if they would adjust my bill till there despute with the channel was over. no contact what so ever , what a way to treat a cutomer.
I have never had such a horrible experience.. The customer service is rude and after being transferred to 6 different people and over 50 min and all of them telling me they could handle my issue and couldn’t they disconnected my call. Fed up wanted to cancel service had them about 16 days total and had 4 issues already asked to please just cancel me… They told me I would be charged the 450.00 to cancel, after they lied to me, told me things that didn’t happen, and couldn’t happen, had several people give me different stories and auto charge me on my credit card for charges I didn’t authorize I was done… But they don’t care and are not interested in resolving the issues or backing what the authorized dealer I signed up with said…. If I can come up with the 450.00 to cancel I will pay to just be done with them, I regret leaving direct tv after 9 yrs and no issues…. Do not switch they false advertise on there commercials..
On 2/19/13 Dish Network was connected at a home where we live only part-time. Since we are only at the residence about twice a month for a few hours except during certain seasons when we have business to conduct there, we used the service very little. In May when I returned to the residence, there was no service. Upon calling Dish I was told to return the receiver that it must be defective and that I would have to pay $15 for the shipping charge and a new one would be sent. I had this sent to my home address which is 165 miles from the residence where it would be used. I was told to call Dish on my next visit the that residence and it would be activated at that time. When I called in May I told them I did not live there and that is why they were shipping it to my home address. My wife refused to pay the $15 since our equipment was obviously already defective when we received it. On May 11 she spoke with someone named John. John kept saying that we would have to pay it because we didn’t take the service contract. She reminded him that the equipment had barely been used. Finally he came back and said they would forfeit the $15 and we should ship back the used equipment in immediately after receiving the box with the new equipment. We did this but before we returned to the residence where the equipment was to be installed, we received an e-mail saying thank you for using Dish and we have discontinued your service. We did not voluntarily give up the service contract. Since that time we were charged on our credit card for $420 for breaking the contract. On July 18 I spoke to Alma 2C0 and she said the automated system cancelled us because we didn’t activate the service. I explained, once again, that we did not voluntarily cancel and we should not be charged. They were aware that we have two difference addresses. Then I spoke with Alex who is supposedly a supervisor. He said they will not take it off and he ended up HANGING UP ON MY WIFE. We have returned the new receiver which is still in the shrink wrap. We have doXXXXented each call. We are also being charged for some taxes at the rate of $29.40 for I have no idea of what. I would never recommend Dish. I spoke to another person at Dish who assured me no one would ever hang up on a customer and our call must have been lost. They certainly had our phone number if they wanted to talk to us. I see from others on this site that I am not the only customer who has had this treatment.
Hello Dish Network Corporate office:
C/O: Joseph P. Clayton, CEO
I am contacting you as a very dissatisfied customer. On July 25th, I had your service installed reluctantly after a subcontractor installer name Todd, from Direct TV came out and informed us that we couldn’t get Direct TV. He then immediately called Dish Network and coordinated service from my living room. He admitted that he worked for both companies and could get us set up right away.
After about 2 days, on July 25th, we were installed with your service. Another Todd from Dish Network came out installed your service and we signed a contract. I expressed to him my concerns with service- in that we were originally hoping to get Direct TV. Todd then informs me that we could’ve gotten direct tv and that it wouldn’t have been any trouble. Frustrated, confused and feeling hopeless, I informed him that the other Todd(Direct TV-Todd who also works for Dish Network…go figure) told us we had no clear line in view and it couldn’t be install. Your Todd, slying says, “Yes you could’ve. I don’t see a problem with it but it’s too late now” Then he chuckles. We departed.
Today, feeling unsatisfied with the level of customer service and deceit I phoned the Mason, MI office and spoke with an Amy(supervisor-supposedly). I explained the situation to her and she promised to follow up with your Todd’s supervisor(Jennifer) and get back with me. Within 10 minutes or so, she did. She wasn’t helpful at and in fact called me “dumb”. I am livid and would like something done immediately to rectify this situation. I can’t believe you would stoop to such conniving, deceitful means to get customers.
Ultimately, I would like to cancel my service. The level of customer service I’ve received is worst than poor. How can you have agents representing your company that call your paying customers dumb? Especially when your company debited my credit card $68 before your installer ever step foot in my door.
I would like to hear back from someone ASAP. If not, I will contact all my local news stations, send letters and take any necessary steps needed to cancel this service and see to it that the Amy representing your company out of the Mason, MI DSN Satellite provider office doesn’t answer nor respond to another customer this way and that she’s properly disciplined.
A disgruntled and upset customer,
Floyd Family
I will never recommend Dish to anyone I know. “Worldclass Customers Service”? I beg to differ. They have the worst customer service I’ve ever experienced. They outsource their call centers outside of the US to save money. I called to get service and they took $129.15 directly out of my account. The technician came and needed to access the roof to set up the satellite dish. I live in a condo complex and would need permission from the owner to run the cable from the roof top down to my floor. I said that’s not necessary, there are to dish satellites on my joined porch that my neighbors have. He said that’s not the standard dish that comes with your package. So he calls customer service and the representative asked to speak to me. I get on the phone thinking he was going to resolve the problem. He tells me in need to pay an extra $28 dollar for the satellite. So I am paying $160 upfront to watch T.V.? That’s what I said in my head. So I asked if the $28 can be forwarded to my first bill. He said NO and suggested I cancel. Now with this rude customer service rep, I told the technician that I was going to cancel. The technician was great and made every attempt to resolve the issue. The rude customer service rep didn’t even give me any options, such as reducing my package plan and to free up $29 for the installation, then I could have upgraded at another time. To make matters worse I called back to speak with a supervisor and she told me my refund would be expedited. I call my bank this morning and no money was returned. I call customer service and was told the request for the refund was still pending. So I asked to speak to a manager and they hung up on me. So I called corporate and ran into another rude rep who continually interrupted me and brushed off my concern. They call this corporate office etiquette? So I asked to speak to a manager name Phillip who stated my fund should be in my account by tomorrow or Monday. This has been the worst 48 hours of my life dealing with Dish. I want my money back so I can take my business elsewhere where I am respected.
Alicia Brink of DISH executive department promised me, in writing, a refund of a $315.00 early termination fee. I have yet to see it on my account.
Take them to small claims and get a judgment! You have it in writing so you will get it.
I wanted to upgrade my package to America everything and add hopper so I did chat with ur online customer service I made a copy of our whole conversation and I’m glad I did first off she said my appt was 7-24-13 from 12 noon to 5 pm well its 7-24 and I have no hopper so I call to be told nothing was ever done on my account also the price I was told was wrong and she also told me I would keep my same boxes because they were HD also I would only pay $12.00 plus my package price I specifically asked if I have to pay for all the boxes like I been doing she said NO its here on paper ur employee said this so as I called in first gentleman quoted me a price totally different way higher I told him that dish employee said lower I even asked chat if I had activation fees etc she said No so back to the employee I called and quoted higher he then transfers me to a specialist who then explains something different and pricing all I wanted was Americas everything with hopper well I’m told then that I have to sign another 2yr contract plus credit card in order to get hopper we r long time customers and to be lied to is not very professional nor good business I am asking to please contact me in regards to this also ur installation guy put holes in side of my house previously that dish needs to correct and also ur false advertisement for 4g how long can a company keep lying to a loyal customer if dish stands behind what they say then please contact me
Lisa Cochran (318)- 418- 4135 also that is the account phone number as well thank u for ur time lord knows dish has wasted mine for the last few days lol also if u wish I can forward u a copy of the conversation oh yeah I was connected to a supervisor when on chat at the end to talk about holes in the house who wouldn’t respond back after I told her the situation I keep sending messages and low and behold I gave up its also on paper
I ATTACHED THE CHAT LOG
Sent from Yahoo! Mail on Android
I use to have DirectTV & switched to DishNetwork 9-10 years ago. If I had a problem, I did not hesitate to call DishNetwork customer service as was it the greatest until last year. In past years, had auto renewal of the PAC 10 college football (now PAC 12) game plan. However, last year Dish made changes that I was not aware of. I was switched to the ESPN Game plan which does not show all of the PAC 12 games. When I called last year, I was transferred to several customer service reps & then to someone from the Resolution Team who advised me of the changes. I explained why I did not want ESPN Game plan & they said would remove the auto renewal. Today, I received a letter advising me that they had auto renewed ESPN Game plan. Again, I called & was transferred around because no one could remove the auto renewal. I was finally transferred again to the Resolution Team. I was told that they would remove the charge and remove the auto renewal. I told them if this happens again next year, I am going to cancel Dish. They did not seem to concerned as they told me they could help me cancel Dish today. Customer service with Dish has changed, it has gone down hill. It is a shame. I just advised my neighbors a few weeks again that they should switch from DirectTv to Dish. Now I am going to have to go back to tell them to switch to FIOS!
I have been using dish for over four years, and for the most part, things have been good. Until they sent me new receivers. I was told over half a dozen times that a truck was being scheduled to come out and pick up the old receivers. After the boxes didnt get picked after a month, I made many phone calls to dish, trying to solve the problem. I was continually misinformed by operators, that the boxes would be picked up in 5-7 days. I attempted to schedule the pick up for the boxes over many phone calls. I was told they needed to be brought to a u.p.s center a few times, but I was also told the boxes were scheduled for pick up more often then that. It got to the point where, u.p.s. never showed and I was misinformed so many times I didn’t know true from false. I was told by a representive on the 14th that the boxes were scheduled to be picked up in 5-7 days, she had reversed all the fees, and I told her that I would pay the balance after the boxes were picked up. She gave me 3 months of free movie channels and said that was fine to pay when boxes are picked up. 4 days later my service is cut off. I call and my service is completely suspended, and not only is customer service rude and unhelpful, but my service had been cut off a few days after talking to a representive who made no mention of this but gave me 3 months of free movie channel? No warning of service to be cut soon? And now I have to return the boxes, wait two weeks without service while Dish processes old receivers that I was told numerous times, would be picked up in 5-7 business days. I have spent hours on hold, getting disconnected, misinformed, and misled. World class customer service? I am at my wits end with this situation, and will no longer be using your services if my service isn’t restored before these boxes are processed. I will drive them to shipping today, due to the very last conversation I had with dish earlier this morning, but it is very suspicious that I only get solid answers after my service is cut. If this isnt resolved in a manner that doesn’t put me out, I will begin to blog and spread the word about these horrible customer service experiences, and you will also lose my business of 4 years.
-Valued customer?
Your customer service is the worst i have came across in years of dealing with cable company, you are dismissive and rude,yesing you to dead while not doing anything to help the customer solve problems. july 16. first day after having the dish network installed, not even twelve hours later, the system gives me a error 002 signal lost, I call customer service and the run me threw there BS steps to attempt to get the system back on line. hour n half later nothing! so she proceed to tell me that she has ran out of steps to correct the situation and she needs to scheduling a Tech to come to my home and diagnose the problem,
take the day off work n wait and wait n no tech, system comes back up! so I’m like cool it fix it self but still upset that i had to loose a day at work for no reason, now later the nite of the july 17 the system goes out again and i call again and get Kevin ID# k-21 well thats what he said, run threw the the same BS and i can heard the BS coming off from him, and hour goes, trying all kinda things trying to get the system up and running again! here we go again ” well sir we have run out of step to resolve the issue i need to schedule a tech to come out to you” i said to him one was suppose to be here this morning but no one show up.” he says nothing was noted that a tech was suppose to be at your home this morning. i was floored i said excuse me? but i can set one up for tomorrow but not sure what time can he be there be cause its so late. i was like you are kidding me, he said no, the tech will call you to let you know what time he be by,, i was furious!!! i ask to speak to a supervisor, he said sir my supervisor is on another call with a customer please hold, five minutes go by n Kevin comes back and tells me that what he is telling me is the same thing his supervisor is going to tell me, he will transfer me to someone who has more authority then his supervisor, at this point I’m fuming and confuse? he places me on hold only to hang up on me( dish network you are a piece of XXXXX company) calling you a company its more then you deserve!!! I call back piss, and some little wise Ass girl(Amanda 5y5) picks up’s and ask how can she help me and i follow to explain what had happen and that i need to speak to a supervisor, her responds to what i was saying was Yeaaa, Yeaaa,,, dish network your customer service n training sucks Asssss! and your service its terrible and entrapment !!! sincerely One of your thousand if not million of unsatisfied customers, I’ll make sure to tell anybody and every body I know and talk to that you and your service are The worst I have came across in my life time, I’ll direct them to this page so they came see n read for them self what a garbage company you are, is and what they look forward to if they even think about acquiring your services!!
the WORST customer service ever……I do not recommend DISH to anyone
i worked for Osmond at latitude marketing group LLC. We were a OE sales partner and im pretty sure they closed the company down for the email marketing they were doing my complaint is that he didn’t pay any of us today for the orders we put through or our hourly wages My personal axiom log in was jpulliam log in was summer 2013. He said dish didn’t pay the company so he didn’t pay us and Im not sure if i trust him. Im stuck because i keep calling the number at the top of this page but no one picks up the 303 723 1000 but no one picks up the phone call me please at 435 720 3958. Im also contacting my lawyer will some one please call me on this matter
You need to contact the federal or state governments’ departments that cover wages and turn your direct boss in for non payment of wages. If you don’t have a contract that requires Dish to pay you directly, then the company that hired you is responsible for paying you what you are owed…even bankruptcy does not relieve your employer of paying wages or taxes. Do this immediately for the best outcome. I am an employer for a small business unrelated to Dish, but your complaint made me feel the need to respond with a helpful hint.
Attention Mr. Joseph Clayton President/CEO DISH Network L.L.C.,
My name is Cody,
I live in Plano, Tx and manage a large group of DirecTV installers in the Dallas/Fort Worth & Waco markets. So naturally, as you may assume I am currently a DirecTV customer. My wife and I are happy to celebrate a new addition to our family by relocating to a larger apartment that unfortunately provides no line of sight for our DirecTV services. The only other services available to us in the area are VerizonFIos and DISH Network. When we moved to the apartment we originally signed up for FIosTV and was expressively unsatisfied with it. This leaves us with the option of DISH Network. When I contacted your company today everyone continued to tell me that I was required to contact a direct dealer that manages my complex. I contacted them and was informed that they would only provide the basic receiver and dvr services. They do not offer the Hopper/Joey services and do not plan to. I called back in several times to tried and escalate the issue. I even made contact with you executive relations department. No one in your organization is willing to sell me the more expensive services I am asking for. I am told there is nothing they can do and they continue to refer me back to the same dealer. I have a friend that is a dealer that has offered to come by and set me up but made it clear he could get in a lot of trouble for doing so. Why is it so hard for me to give you my hard earned money. I receive flyers and phone calls all week advertising the newest and greatest offerings from your company but will never be able to actually try them without breaking some internal DishNet “Law”.
I would like to the end result of this email to be a small nudge in corporate policy or even a standardized change across the board. I would like to be able to call your company and receive your services just like anyone else that does not live in this apartment complex. As part of the required information I have added my email address. I would like to hear directly from your office about this situation and will continue this email campaign until I do so. Please let me know if this letter is received and any resolution you can provide.
Until then, Thank you – TV’less in Plano. (Cody)
I need someone from corporate to contact me. I have been with y’all one day and it has been horrible.
I just had a of a VERY upsetting interaction with your agents over a mistake your company made. They refused to assist me, then “hung up” on me.
My 6/21/2013 statement showed a $2.12 balance that I paid in full on June 29, yet you turned off my service without any proper notice to me. It is not my fault your company chose to refund my husband’s cash payment back to Western Union without notifying me first that there was a problem with that transaction.
Turn our service back on until we get that refund from us through Western Union or until you can mail us a new statement properly showing the unauthorized refund to them on our behalf. We sent you a double payment over a month ago. You had no problem keeping that money before you earned it. Now show us consideration by keeping our service on that we prepaid you in good faith, then again paid you the balance due on our last statement od June 22, 2013. We have never received another statement showing the balance your company is claiming to be due of $85.85, only days after receiving our payment in full and on time for our current statement.
Let me start by saying that the biggest reason I choose to be a Dish Network customer has been because of customer service. The phone call my wife just made with your company has now just changed all that. We had an error message pop up on our tv screen that says we need to pay our bill in order to prevent an interruption in service (that’s funny, we are on automatic withdraw payments). Anyway, I look up the bank statements and sure enough, do not see a payment withdrawn from Dish Network. Ok, so now we want to know what’s going on. Our debit card on file has not expired and we haven’t changed accounts. My wife calls as I am feeding our baby only to leave the call angry and wanting to leave Dish Network. She spoke with one representative she could barely understand the English of and then asked to speak to a supervisor she also had a hard time with. Both BLAMED my wife and I for Dish not being able to withdraw money from the automatic draft and said it was our problem or our bank’s. Is this what Dish prides themselves on for customer service? Blaming the customer, really? It gets worse. As my wife explains that we have never had an issue with not having money in the account and has never got that low, the representative questions my wife about the validity of that statement. Then as my wife is finding out what we need to do and what we owe ( we understand the money has not come out, but that now a lot is being asked to come out at once) she finds the representative and supervisor threatening and condescending. My wife explains that she has a lot of bills coming out right this moment as this comes as a surprise all of a sudden since we never check to see if the money came out each month to dish, just expect that it has like it always does, the supervisor makes a condescending comment about my wife “having money in our account for other household things”. This is all unnecessary. I can not believe that both your customer service representative AND SUPERVISOR argue and question my wife. Never should a customer service agent tell a customer “I guess you don’t have any money in your account” – WOW- I am flabbergasted and disgusted with Dish now. Look up the phone call record. It came from Spencer Sinclair – a long time Dish customer. I do not know if this will reach anyone important or that cares. But as of our expiring contract this December, I can guarantee that we will not renew and will find a new provider based on this most recent experience with Dish’s “best in customer service”. We have already been offered everything that we get from dish for the same price with Verizon Fios and by bundling with internet, it will actually be cheaper. You have just lost a longtime dish customer since 1999 and my parents who have been with you longer and the reason I joined dish on my own are sure to leave as well. But someone needs to know because your customer service was the best thing you HAD going for your company.
I am a Level II engineer with 35yr. experience. I have been e-mail, talking to your Level II support group about this issue. NOT Enough Timers. If you have Program package 250 and a 722k you have 96 times, which is not enough for programs that cycle every 12 shows and then a break. This System should have 120-150 times. But the Hopper only has 96 timers for 4 TV’s with one base unit and still 96 record timers. This needs to be upgraded to 150 times at least. to handle all the shows each viewer ( family of 4)r might want to record. Also, on the Hopper the update timer needs to be made variable, , also the count down popup screen warning needs to be set from 5 sec. to at least 3 mins. If you are in the middle of recording or watching your show .. Hopper will shut off and start the update and you have loss 30 mins. of your recording and or show that your watching. READ your Blogs. You have a good ideal with this system, but it has many tissues that need to be fix. Since your times are stored on the Hard drive you have plenty of room to increase the units timer number amount. The Update Timer can be fixed with a firmware update. When my customer ask me for advice about which Sat. TV Company to purchase I have always told them to get DishNetwork. I would like to recommend the Hopper also, but until the issues above are resolved… I must tell them to stay away from it and use multiple 722k, even though it will cost them more each month. At least this way you have enough timers to record all the programing that you wanted to watch. And you can control what time the unit upgrades or are able to prevent the upgrade if you are in the middle of a show. Not everyone works 8 to 5 and asleep at 1:30 when Hopper does it’s update. Also one other thing… I have been a dish customer for over 12yrs. I would like to have the same gifts that you offer to new customers (like the IPads), rather than be discriminated against, because I am an existing customer. This is what I am being told by your Representatives, when I asked about the Ipad . It is like your company doesn’t care about long term customers and your reps don’t mind making this clear. One more thing, the two year contract? It is only good for Dish. Dish can raise their package fees during your contract at anytime they want… Contracts are suppose to benefit both parties. I know I am in the middle of a 2yr. contract and just got my plan raised with no changes that I made. The Good, The Bad and the Ugly…
Dish after not acknowledging that they had received the returned equipment deducted $400.00 from my CC without contacting me or having any proper authorization.
The following day I contacted them and they said they would investigate the issue. The following morning I received an email stating that they had in fact received the “missing” equipment with no mention of a refund.
That day I called Dish and they stated that it would take 3-5 days for my refund to be processed. I waited 6 days with no refund.
I called Dish only to be told that the amount had been placed onto my Dish account as a credit which I objected to. The CS operator then told me that he would have the balance of my $400.00, $271.61 would be refunded. The $128.39 was kept to pay a not yet due account balance.
I then ask to have all of my equipment picked up ASAP and to not charge me for any further services. I was transferred to another department, that agent told me basically the same thing at which I told him that I wanted to close my account. He placed me on hold, after about 4 minutes my call was disconnected.
I called back, pressed all the appropriate buttons and after explaining to the agent what was going on he connected me to the Executive Resolution/Retention Department. After several minutes and having to explain the entire issue again he found a way to refund the remaining $128.39, however, it’s still going to take 3-5 days for the two refunds to be refunded.
So, as it is Dish within an hour of submitting the request to my financial institution, may transfer funds to their account without so much as an email telling me it’s going to happen. However, to reverse the process they can decide to keep it on their books as a credit and then pay themselves for services not yet provided and then have it take several days to place the funds back into my account. How crazy is that…?
I strongly suggest that anyone reading this check over their contract with Dish and review the consumer protection laws in their area and if allowed send a letter to Dish rescinding permission for Dish to remove funds without an authorization for each and every such transaction. I did just that today after speaking to my attorney who found the appropriate law and code.
They made the mistake and forced me to pay the penalty, that’s the worst kind of customer service I can imagine. I’m leaving Dish and returning Cox my previous provider who in 20 years of service never so blatantly stole money from me, ever…
I had the same problem a few years ago with them. Took two years to resolve, and they finally removed it from my credit report. However, they still have not fixed their own internal records, and they disconnected my mother’s service at her house because they told her I had an outstanding debt with them! Craziness!
I am very interested in the new hopper. Let me say that I have been a dish customer for 4 years. I have an average bill of around 150.00 and am in good standing. The interesting things is that I have been told to go elsewhere and start looking into other services. Now you may be (but probably not as I’m sure you make so much money, mine is not of interest) wondering why I was told this. Well I was told that I needed to sing up for another contract. Ok I was willing to do that, but wait I still can’t get the hooper as they are only for NEW customers and my long standing with you means nothing. Well I think maybe I might need to take your advice, stay tuned. I have also stopped my best friend for getting DSIH at this time. I want to see how you treat your customers. Again stay tuned, I dearly hope that this is not your standard operating procedure, there must be a cost ratio for constantly wanting only to get new customers and not take care of the current ones. Word of mouth is very powerful.
Conversation started today
3:22pm
Roy Grillo
worst customer service on the planet……..3 1/2 weeks trying to get a smartcard……I guess they have plenty of customers and don’t need my business…..??????
3:30pm
DISH
Thank you for your PM Roy! I would love to look into this issue for you! May I have your account number and security PIN? – Adam M.
3:34pm
Roy Grillo
ROY GRILLO
Account Number 8255909759446914
Service Address 1561 INTERLACHEN RD UNIT 260 G
SEAL BEACH, CA 90740-4138
1561
so you left me here also…..LOL
what is up with trying to establish service, please tell me I am at a loss..??????
what is up with trying to establish service, please tell me I am at a loss..??????
3:44pm
DISH
Thank you so much Roy! I see that the receiver R0053567325 has an exipired smartcard attached to it S0064678085. I’m looking into the issue further and will reply back shortly. – Adam M.
3:46pm
Roy Grillo
what is up with trying to establish service, please tell me I am at a loss..??????
3:51pm
Roy Grillo
what is up with trying to establish service, please tell me I am at a loss..??????
3:55pm
DISH
Thank you Roy. I understand this is frustrating! It is true we cannot order a replacement smartcard without the account active with a correct smartcard already activated. The new smartcard can be purchased if you contact a local DISH Retailer or the MAGIC SATELLITE retailer you had purchased it from and get it through them. You can find a list of local retailers here: https://www.dish.com/support/tools-apps/locate-retailer/ – Adam M.
4:17pm
Roy Grillo
I tried your suggestion, but maybe you should tell the retailer also, he told me you do not know what you are talking about…..!!!!!!!!!!!!
I tried your suggestion, but maybe you should tell the retailer also, he told me you do not know what you are talking about…..!!!!!!!!!!!!
4:27pm
Roy Grillo
I tried your suggestion, but maybe you should tell the retailer also, he told me you do not know what you are talking about…..!!!!!!!!!!!!
Is there anyone in customer service that can understand the problem correctly, please pass the up the chain to someone with real expericne in support…
CC: Corporate Offices
4:39pm
DISH
Thank you you for your reply. I understand the situation is frustrating. This, however, is not our issue to escalate. Any DISH retailer would know that a smartcard starting with S00 is expired. This includes yellow and green cards. The new G3 smartcards that are purple and start with S19 are the only smartcards authorized for service. To get service, you must get a valid smartcard from a third-party. It can be from a local DISH retailer, eBay, etc. Please let me know if you have other questions or concerns. – Adam M.
4:43pm
Roy Grillo
“To get service, you must get a valid smartcard from a third-party. It can be from a local DISH retailer”…..these retailers will not sell a card the want to sell you a complete system….!!!!!!!……..ebay does not sell smartcards…!!!!!!!!!!!!!…….if you know of any why not tell me…??????
4:56pm
DISH
The retailer should provide you a valid smartcard with the receiver purchase. Did you try to get your money back? There are many receivers available on eBay, Amazon, and other online retailers that include the smartcard, for example. Smartcards are sometimes sold on eBay. I do not see any listed now. – Adam M.
5:06pm
Roy Grillo
well to let you know that the new receivers do not work with my older dish which had been already installed, I don’t see the issue of selling me a new smartcard WHICH YOUR OFFICE was going to sell me for $50.00
but your customer rep “Andy” said he would send a new one no charge, so I waited and waited and I am back to square one…..
5:10pm
Roy Grillo
IF YOUR OFFICE SUGGESTED THAT I BUY A NEW SMARTCARD THRU YOUR OFFICE WHICH I WAS GOING TO DO IN THE FIRST PLACE BUT GOT DERAILED BY “ANDY”, WHATS WITH NOT SELLING ME ONE NOW..!!!!!!!!!!
5:16pm
DISH
Thank you for your response. I am happy to explain the situation. We can sell smartcards to customers with active accounts. An active account requires a valid smartcard. Since you do not have one, we cannot activate your account and then sell you a smartcard. Due to that, it must be bought from a third-party. – Adam M.
5:30pm
Roy Grillo
okay I understand what you are saying but in the mean time “your office offered to sell me a smartcard for $50.00 but I unable to get it now, I am lost as what is being told by the people in sales and customer service…???????
are you suggesting that those persons lied….??????
5:42pm
DISH
If that is what they told you, I am suggesting they were incorrect. – Adam M.
5:47pm
Roy Grillo
just for the record at what level is your position, these were all supervisors I spoke with…..
5:52pm
Roy Grillo
on God’s green earth, I don’t see why “Dish” cannot sell a smartcard to obtain new customers, they can always stop service if a account becomes delinquent, WOW business must be thru the roof…..??????
5:56pm
DISH
I understand. You were told that on the 5th and the agent did not realize the option wasn’t available for your account since it is not active. – Adam M.
6:13pm
Roy Grillo
there must be a lot of people with very little knowledge in a supervisory role,….so another words if I don’t go out of my way to obtain a smartcard, Dish will not help me to get service, that’s a shocking new way for customer service……just so you know I am forwarding all my questions and Dish replys to the Corporate emails I have on hand….
Worst customer service ever!!…..paid my due bill and 3 days later i am charged again for the next bill not due until the end of the month. I called customer service twice and they told me different stories that system had a glitch and took 2 payments. What!!??…A company so big and having a system that does not recognize when payments are made!??….after several phone calls i was put through to a supervisor that hung up on my face. I called a second time and spoke to a supervisor called Izzy or Issy which after asking for his last name said he did not need to tell me that. He is the most unethical person i have ever encountered. He was very rude and did not, in anywa, put himself in my shoes. I had to wait 3 days for a refund which was caused by a glitch as said by one of their agents. I ask for any compensation to aleviate situation, even as simple as a free movie to keep me as a loyal customer or else i would cancel my service and his answer was that a refund was already requested and that he would transfer me so i can cancel my service. I cant imagine how many clients have cancelled their supscriptions with Dish due to employees like this and especially a supervisor. Avoid Dish at all cost!!!
To add to my first complaint, I have also been without service for 3 weeks on a bill I paid. Dish missed two appointments I had set up with them to get this resolved. What a bunch of idiots and rude people working for this company. How do they stay in business? Oh, probably by cheating people.
Will never deal with or recommend Dish to anyone. Moved from one location to another and transferred my service. Because of the trees, cannot get service to my new location. The installer put the dish on the ground on a piece of plywood (I have pictures). I called to cancel my account and was told they were going to charge me $280.00 for an early cancellation fee. I told the Account Exec, “So you are telling me I have to pay my bill for the next 14 months for something I can’t even use”. Her reply was, “What I’m telling you is if you cancel you will be charged an early cancellation fee.” She was very rude. I am contacting the Better Business Bureau!
I have never experienced service like I have with dish network. One month the bills is 67.00 then the next month is 85.00. I called in and the customer service rep “Jasmine” talked to me like I was a child. She was rude and kept putting me on hold. She said she was not going to babysit me.I called the corporate office they did nothing. They didn’t want to even want discuss the issue instead they focused on the payment that was messed up. PLEASE ….. NEVER… NEVER….. DEAL WITH DISH. WORST SERVICE EVER. I AM CONTACTNG THE BETTER BUSINESS BUREAU!
I have been a loyal customer for 18yrs and was not granted an extension of one week on myaccount because my services were suspended on June 01, 13 and the advance billing put me over $200.00 although my actual bill was $137.83. Your new customers are rewarded just for signing up and loyal customers are insulted by old policy without exception. I request one a one week extention, my last one in 2010, and denied. I am very dissatisfied. I am actually considering changing services and that is sad. Please give a program that targets loyal long term customers and give them the respect they deserve.
Dish network is one of the worst companies for customer service and screwing people out of their money. They say they will reverse a charge you do not owe for and that it is all taken care of and then turn around and turn it in to the credit bureau and ruin your credit a year later. I will never get dish again even if I have to go without t.v.
Dish may do what is legal, but they are one of the most unethical companies i have had the misfortune to become involved with.
Do what I do – doXXXXent everything and then show everyone you can what liars they are and what anyone will actually go thru if they, too become entangled in the snare of lies and deception that is Dish TV. I hope to cost Dish TV many hundreds of thousands of dollars in lost revenue.
FYI – bundles overseas – phone, internet and satellite run an average of $33.00 monthly and the internet is so much better than here in the States. Take away this “Land of Greedom” and bring back our “Land of Freedom”!!!!!!!
my name is Rick ,Ipaid my bill And they cut my service off,I have been with Dish for About 2 years,never missed A payment,never left A balance,I have Always paid All of my bills,I called And gave then the check# weer I paid it And did not mean A thing to them so?I guess I will go to A T & T
I HATE DISH!!!! ENOUGH SAID..HELLO DIRECTTV..
I’d like to say, that I had a problem with customer services, and I made a call to their corporate office left a message and a Representative called me in just a couple of hrs. and we address the matter and they assured me the matter would be resolved, this is the only problem I’ve had with dish-net work in the 2 yrs I’ve been with them. They are a lot better then direct tv.
Customer services, need to be trained better, they tell customers one thing and supervisors tell customers something different. # GOP and 54G, they are very rude how can you run a multi million dollar company and have people work for you and not know what their doing. I own my own company and I do not and will not have people like that working for me, that will hurt a business, but I guess when you get as big as dish you forgot about the people who put you their. Have left a message for Mr. Olson, will wait to see if he returns my call, if not I will have my attorney handle this matter.
Dish is the worst of the worst they lie to customers they have no curomer service i would not call that customer services.left message to cfo robert olson@303 723 1000 ext#31285 we should all call him and give him our opinion.
This is such an asinine way to get business and considered false advertisement. I called twice and the last call was to the corporate office. I talked to the supervisor which told me ” they would advertise any thing just to get people to call.” On the receipt which I have. It states FREE HD DVR which they wanted to charge me an additional $7 a month. It also said FREE HD FOR LIFE. They told me I could only get stander definition because it was not part of the package. The last thing the receipt states is FREE HBO, SHOWTIME, STARS AND CINEMAX. Which they waned to charge extra for. This is considered false advertisement and is ageist the law
REQUESTING THE FILMS IDLEWILD, MOMMY’S DEAREST, JOSPHINE BAKER, DOROTHY DANDRIDGE, TARA BANKS DOLL FILM, BRANDY’S CINDERELLA, POINT OF NO RETURN, JADE, CLAN OF THE CAVE BEARS. PAM GRIER, DIAHANN CARROLL, CHAKA KHAN, ARETHA FRANKLIN, WHITNEY HOUSTON, MARY J. BLIGE, PATTI LABELLE STORIES! OHIO PLAYER, JAMES BROWN, TEDDY PENDERGRASS, LUTHER VANDROSS, EARTH, WIND AND FIRE STORY FILMS. HBO FILMS!
I called back in the beginning of the month. Want to get rid of Dish. Ask to get the dish off my roof. April 17 no from your company has ANY notes of this request. I want this off my roof. How do you get someone out here to remove this
on april 9th the remote stopped working. after going through the possible corrections, i called customer service and was told a replacement would be sent and should arrive in 2-3 days. after not receiving remote, i called and was told it would be arriving in 1 more day. i waited an extra day, called and was told that no order was ever placed so what was the second rep looking at? i was told that an order would be placed but that i needed to pay a $7 insurance charge. i told the rep that after the obvious lack of customer service i would not be paying that charge and asked to speak to a supervisor. the rep came back on and said there would be no insurance charge and the remote should arrive in 72 hours. i checked today and was told in the morning that it would arrive by 5:30. when i called at 6:30 i was told that it would not arrive until tomorrow. this time i asked for the tracking number ~ was not offered this previously. frustrating and annoying. if i do not receive the remote tomorrow and further, if there are charges on my bill, i will take it further.
the reps are lacking in knowledge and honesty.
Dish Network has issued charges for equipment that failed and was suppose to be returned. Dish failed to disclose the equipment was to be returned.
DISH Network is trying to collect money for one of their products (DVR) that failed and was diagnosed as junk and needing to be replaced. A new DVR was sent out immediately and installed by me. The person who diagnosed the problem did not inform me that the old DVR needed to be sent back and there was no doXXXXentation or return slips in the box of the new DVR explaining to us that the old DVR needed to be sent back. Two weeks went by and we did not hear anything from the Dish Network company, so my wife decided to discard the old DVR that was said by Dish to be no good. Since then People from Dish have harassed us about owing $300.00 and now $400.00 for this DVR that was suppose to be sent back. We have tried to explain to them numerous times that they failed to disclose to us that the DVR needed to be sent back. We asked them why they did not include the information with the new DVR or inform us that we were to return it when the replacement was sent. They said they did and we know they did not. Why would we incur a 300-400 dollar debt by not sending this good for nothing DVR back to them? Is this a way for them to create revenue because of their failing business? I asked their representative and manager if it was possible that the information to return the DVR was not put into the box with the new DVR? He said yes it could be possible. Dish does not care about customer service. We have been faithful with our monthly payments, never late and we like the program. We did nothing wrong! We believe we have been treated unjustly and are being forced to pay for mistakes made by company employees. We need help to resolve this issue.
Since Dish Network failed to disclose to us the information needed to return a failed piece of equipment due to their incompetency or neglect, we would like the charges dropped and the service restored. We are choosing to try and work this out before talking to the FTC and FCC. We believe we are being treated unfair and with out just cause due to a company error. Why should we have to pay for an employees mistake? Great Customer Service? Falsely Advertised.
Good News Travels fast and BAD NEWS TRAVELS FASTER!!! If DISH would resolve some of these matters I am reading, people would not bad mouth DISH. I am ready to go viral if DISH does not respond to my case
we cancled are service on april 7 2013 . we were told to send receveres back they would send boxs. so 5 days later we got all new recevers insted.and no boxs to send back the original things .yes we are very upsite with dish . and it only just stated!!!
CEO: Joseph P. Clayton CPA
This letter is to inform you I am very disappointed in Dish, and its customer service and policies.
Upon starting my Dish service I made it clear the only condition was if you provided SNY network as part of your service and was assured you did. Two months later Dish and SNY parted company and I was left with a cable provider that did not allow me to watch local sports.
I stayed with Dish for the full two years as to not be charged cancellation fees, only to find out I am responsible for disconnecting and shipping back your equipment at my cost.
Your equipment is being shipped today and I will NEVER subscribe to your service and will be sure to share my frustration with anyone who will listen.
I am recanting ALL the good stuff I said about the persons working at Dish Network accounting, resolution so called specialist. They are ALL idiots and do not listen to what you say. Over and over and over I repeated the minimum that I needed. To be able the record 2 show in my room and to record 2 shows in my wife’s room and that my wife is able to watch what is recorded in my room. Isn’t that a simple enough explanation. After going talking to (I hope corporate see this) id 2BN, X6U, FNW, BFC, HCE, L1Y, 91A,11Z, 6FQ, RJ8, 09U, CTR not a single one of these was able to understand the minimum requirements. They ALL had different stories and what that would do for me. At the end I thought I had got what I asked for but I was WRONG. I get the email stating I was getting 1 Hopper and 1 Joey. Now does that meet my minimum requirements? NO NO NO NO so why would I agree to sign a 2 year contract? When 3 days ago I could have gotten Cox cable that did meet the requirements and NO contract and fixed price for $61.98 plus tax.
So after getting the email with the wrong equipment, I called corporate office again. This time I got the moron id CTR, that kept repeating himself if you want the 2 Hoppers and a Joey it would cost you more. I said to this guy then why was the last person (which I thought got it right but didn’t) going to give me that setup. He put me on hold and went to talk to her id 09U and she told him that I was sure if I need 2 Hoppers. Again IF I NEEDED 2 HOPPERS. This guy also kept telling me that I would have to pay additional fees if I want 2 Hoppers. I had to have this guy go back 5 other employees notes to see what I was offered. Then he changed what my total bill would be for the next 12 months. At the end I DID NOT get the minimum requirements but now have a 2 year contract.
For anyone reading this. NEVER AGREE TO ANYTHING UNTIL YOU HAVE IT IN WRITING THAT YOU WILL BE GETTING EXACTLY WHAT WAS PROMISED BY THEM IN AN EMAIL ANYTHING THAT YOU CAN USE IN COURT.
I cancelled my Dish Account on March 3, 2013. I had many problems trying to get it cancelled and was told to ignore the bill and it would be corrected. My bill was an automatic
RECURRING CHECK CARD XXXXXX AUTOPAYDISH NTWK XXXXXX CO which got taken out of my account in full $83.96. I was told that the March bill would be prorated and I would be refunded the amount owed to me from March 4th to the end of the month. This cancellation has taken many many hours to complete and most of it was trying to communicate with a voice telling to push 1, push 2, I did not get the information that I needed to hear nor did I talk to a real live person. Please correct and refund my money
hello. where do i start, i called your customer service after holiday, your people said you offer internet, second day, called back, rate went up, with other demands, to get service, called back again, no help, your people in customer service, are inconsiderate, not at all helpful, they make up stuff, what a way to run your company, well today, sunday talked to daphney, she said dish does not offer internet, i am a customer of tv, zip is 81422, so today, after being told a few times there was, now there isn”t?? well , why are you offering it to others, discrimination maybe? guess you don”t need me as a customer , would like an explanation , before i disconnect your service. mia cain