Cuisinart was founded in 1971 by Carl Sontheimer in Chicago, Illinois. After a trip to France where Sontheimer and his wife saw an early version of a food processor, Carl decided that he could make something similar which would drastically reduce the preparation time for cooks.
A graduate of MIT, Sontheimer took apart the prototype that he brought from France, he streamlined some items and refined others. In 1973, Sontheimer introduced “The Food Processor” at the National Housewares Expedition in Chicago, Illinois.
It didn’t catch on right away. Most people thought of the food processor as nothing more than a high priced blender. By 1975, however, his product was being used by Julia Childs and James Beard, as well as being featured in Gourmet magazine.
In 1977, the market suddenly turned for Cuisinart, with orders going from a few units each month to hundreds of units each month. By the end of 1977, sales had hit the $50 million mark.
Cuisinart began making several different models of food processors before branching out in 1986.
Today, the company makes toaster ovens, blenders, coffee makers, cookware, slow cookers, stand mixers, and much more. 
The company sells its products in almost every brick and mortar store, as well as online stores and their own online site, in the US, Mexico, Brazil, Spain, Canada, and Hong Kong. The company has a manufacturing facility in Rantoul, Illinois and headquarters are located in Stamford, Connecticut.
In 2016, the company put out a recall due to cutting blades which were held on by faulty rivets. Consumers reported that the blades were coming part and putting metal particles into their food.
In September 2020, the company introduced a new unit that processes then cooks the food called the CompleteChef.
Conair Corporation acquired the company in 1989 for $60 million. 
Cuisinart was founded in 1971 by Carl Sontheimer in Chicago, Illinois. After a trip to France where Sontheimer and his wife saw an early version of a food processor, Carl decided that he could make something similar which would drastically reduce the preparation time for cooks.
A graduate of MIT, Sontheimer took apart the prototype that he brought from France, he streamlined some items and refined others. In 1973, Sontheimer introduced “The Food Processor” at the National Housewares Expedition in Chicago, Illinois.
History
It didn’t catch on right away. Most people thought of the food processor as nothing more than a high priced blender. By 1975, however, his product was being used by Julia Childs and James Beard, as well as being featured in Gourmet magazine.
In 1977, the market suddenly turned for Cuisinart, with orders going from a few units each month to hundreds of units each month. By the end of 1977, sales had hit the $50 million mark.
Cuisinart began making several different models of food processors before branching out in 1986.
Today, the company makes toaster ovens, blenders, coffee makers, cookware, slow cookers, stand mixers, and much more. The company sells its products in almost every brick and mortar store, as well as online stores and their own online site, in the US, Mexico, Brazil, Spain, Canada, and Hong Kong. The company has a manufacturing facility in Rantoul, Illinois and headquarters are located in Stamford, Connecticut.
In 2016, the company put out a recall due to cutting blades which were held on by faulty rivets. Consumers reported that the blades were coming part and putting metal particles into their food.
In September 2020, the company introduced a new unit that processes then cooks the food called the CompleteChef.
Conair Corporation acquired the company in 1989 for $60 million.
Don’t buy the crappy cuisinart coffee makers. The cord get hot. It’s my second one in four years. They won’t honor replacement as the warranty continues from previous from originals. These coffee makers suck. Save your money
Hi all
I put purchased a cuisinart coffee maker 4 yrs ago and cord was getting hot – so about a year ago they replaced it- today cord getting hot again. I said it’s a fire hazard and they told me it’s out of warranty. I said how. It’s a year old. The rep said the warranty Carries Over. I said how it was a new unit. This is terrible. Not only am I out a coffee maker due to fire hazard. The warranty sucks – it should not carry over with time remaining on a new unit. I will NEVER buy another conair/ cuisinart coffee maker ever again
Although I have enjoyed Cuisinart products before, I just had a horrible customer service experience with a Cuisinart customer service agent. When I asked if I could speak to her supervisor, she kept me on hold for a very long time and continued with the bad attitude. She then came back and said she wasn’t given the okay to connect me to a supervisor. I insisted, and she changed her tone a wee bit and finally passed me over to a supervisor. I want to continue to purchase your products, but I would like to talk to someone at Cuisinart Corporate Office.
I purchased an AirFryer Toaster Oven only three months ago from Bed, Bath & Beyond. It is a piece of junk. I’ve been told that basically it’s incorrectly calibrated. We follow the cooking directions found on every product and it BURNS EVERYTHING. We used Cuisinart’s directions to air fry foods and it turns everything into sawdust. The burned food destroyed the inside of the oven, including food getting on the heating elements. Now when you even toast bread the whole house smells like burned food for the whole day. I spent 2 hours trying to clean the inside which is impossible and was a complete waste of time. Finally, I SPECIFICALLY chose this oven because the sign said it was made in the US but when I turned it upside down to get the model# it said Made in China. Don’t buy anything from Cuisinart! Their quality, which used to be good, has gone down the you know what. I’m going to call/email them until they give me a fair solution. I’ll go as far up the chain as I have to. Right to the Chairman/CEO.
Got a Cuisinart food processor as a Christmas gift, 1983. I’ve used it endlessly and often thought of replacing for a larger size but didn’t…because it was still working perfectly. Last week my energizer processor lost her breath and is no more. 37 YEARS OLD!!!!!
Worst customer service. I will never purchase Cuisinart again.
I have Cuisinart twin coffeemaker the one side / 12 cup drip is working fine the k-cup side I set for 10 ounces of coffee, getting less than 6 counces…per customer service I am still under warranty and can get a new machine only AFTER I cut the cord, email a photo of cut cord next to machine…THEN they will ship me a coffeemaker SO it’s okay to go without any machine in the house until THEY get a photo WORST CUSTOMER SERVICE I have every encountered Satisfaction Guaranteed is NOT KNOWN to Cuisinart
So I have to go out buy a new machine WON’T BE CUISINART
Amazing that I am seeing your post. Just about the same time I had to deal with customer service and it was absolutely horrendous. Called corporate to get some resolve. Disconnected and when I called back, was directed to a mailbox. Horrible; just horrible.
I purchased a Cuisinart Food Processor on 20 Jun 19; however, did not open the box until 20 Dec 19 to find out the product didn’t work. I called the customer service number and they trouble shoot over the phone to no avail. I was told to send processor back to be fixed. I sent it back on 2 Jan 2020 and until this day have not received a call nor the fixed product. I spoke on multiple occasions with Diamond with one excuse after another. She finally said they told her that nothing was wrong with the processor and that it would be sent back to me. I told her that I wanted to speak to someone higher up in the company to discuss my issues. She told me that she could not give me the number to anyone in management in their company. I was very disappointed and upset with this company. The customer service is Horrible and I believe I got ripped off. A brand new food processor that never worked and now you are sending it back stating nothing is wrong with it. I will never purchase another Cuisinart product and I will report this service to the Better Business Bureau.
I am having the exact same issue what was your model number? mine is DLC-2011 CHB. The blade keeps dislodging from the center console. JKCLZ@ cox.net
Customer service was a joke and I too am so upset.
I am writing because I purchase a Cuisinart stand mixer , I purchased it April 2019 , use the mixer once when I received it, I was very concerned but thought It might just be me. I pulled it out this Christmas to make cookies . I was really hoping it was just a one time mistake, I was making. No the mixer blade or any other blades, reach deep enough down to mix ingredients. I called the customer service, ,sat waiting for more then an hour, the young lady was pleasant to me once she answered but, put me back on hold to get an answer to my question that was , “ is there a fix for this problem? I was told by her, that I should use a spatula to mix what the mixer won’t mix . I had to laugh. I said, “really, that just isn’t going to work for me, I purchased a mixer to mix for me.
So I ask for her manager. He got on the phone and was very rude, and actually talked down to me, like I didn’t understand how this mixer should work, and told me, that was the design of this particular mixer.
Really ? I told him that wasn’t going to work for me, I would not of brought a mixer, if they would of told me in the advertisement this mixer will not mix the bottom ingredients in the bowl, due to design.
He told me, “sorry that’s the design . I ask him for a persons name, a contact name, and number I could call, his boss, if he couldn’t help me with this problem. He again refused He did say, he would give me a customer service number, then gave me a number, he gave me a bogus number, that said, no one is available they were closed.
What kind of business what kind of company and ethics does the ceo of Cuisinart have,that they will condone this kind of behavior their employees.? Lie to them to get them off the phone . Hoping the consumer gives up I am sure. Who wants to be on hold for a hour more then twice yes I called twice second time I decided to email . It outrageous. I hope I hear from someone at this company this time.
And get some other type of answer to this problem.
Customer Service:
Though the customer service for the returns was very good,
The customer service to RETURN THE BROKEN MERCHANDISE was PATHETIC!
Firstly, the phone number is so busy that after holding the line for 30 mins or more I just gave up!
Also, I recd an e-mail containing a COPY of the UPS Returns, but NOT the Link to print the UPS Label.
My subsequent e-mails (Nov 1 & 5th) have gone unanswered!
FYI my reference # 302362487
Return Form Order # 701752601
Sincerely,
Prakash
I purchased a Cuisinart self sharpening knife set from Macys. It is past the time for a return to the store and I am finding that the knives are very dull and do not self sharpen. My daughter-in-law has a similar set and the knives are always sharp. This was the reason I purchased a set. The cost was over 200.00 and this product is extremely disappointing.
I tried to use the waffle plates with my Griddler, following the instructions in the Waffle Plates Booklet. The clips holding the top plate in place melted and the plate fell out. The Gridller is no longer usable. This appears to be a latent defect in design or materials or both. I provided photos to customer service and the additional information, Grekeyana requested. I asked for someone from your office with access to the correspondence and photos and authority to replace the damaged Griddler, to contact me at the number provided to resolve this issue.
I have yet to hear from anyone.
Your slogan, “The Most Trusted name in the Kitchen” is becoming very doubtful.
Please replace the ruined Griddler.
geoff Swanberg
I believe it was 11-17-17 that I bought my AirFryer Toaster Oven. Shortly after that one of the knobs broke off and with no replacement I had to return it. About 2 months ago I had to return the replacement due to a wire shortage. Received the new replacement about maybe 4 weeks ago and this morning I noticed the inside light has stopped working and I don’t see any way of changing it. NOT HAPPY AT ALL!!! I have a lot of Cuisinart products that I have had for years and have never had any problems. This is ridiculous!!
I’m having a problem with your product support. I have an FP-12 food processor, which has a large pusher and small pusher, so that you can easily slice large and small pieces of food. On my machine, the large pusher doesn’t work–the motor won’t work unless the large pusher is all the way down. Your support staff is telling me that the large pusher isn’t a pusher! That only the small pusher can be used, and the large pusher must be all the way down for the machine to work.
I’ve pointed out to them a video that you produced showing the use of the large pusher–they wouldn’t look at it–and today I got mine to work a little, showing that the large pusher can work. I coudn’t fix it permanently, so have ordered a new work bowl cover. But your people continue to persist in this wrong view.
Other customers are being given wrong information. Here’s an email I received from them today. You need to do some training of your support people so that they know how the product works!
Valued Customer,
Thank you for your inquiry. Unfortunately we cannot open the video as our access to YouTube is blocked. The agent and the supervisor you spoke with are both correct on that the large pusher has to be in the feed tube at all times and you can only feed food down the small tube in the middle of the large pusher. If you have any further questions please reply, with all previous correspondences attached, to this email. We invite you to call our Customer Service Department at 1-800-726-0190. Please keep in mind the Customer Service Agent will not have access to your e-mail information. The hours of operation are 8 AM -10 PM EST Monday through Friday and 9 AM – 5:30 PM on Saturdays and Sundays, excluding major holidays.
—
Frank
cservepop@ conair.com
{#HS:863841855-135090#}
On Mon, Jun 3, 2019 at 4:32 PM EDT, Dave Roberts wrote:
> Regarding the assertion of your support people that the large pusher can’t be used for pushing large pieces of food, I’ve found a video produced by Cuisinart that shows just what I’m trying to do with my FP-12 and can’t do. Here is a snapshot from the video:
>
>
>
> Sorry it’s not of high quality, but it’s clear that large pieces of food are in the large feed tube! You can see the whole video at youtube.com/watch?v=bb6bo04jnHY. The large feed tube is used in the demonstration at 8:20.
>
> I hope you can tell me what part needs to be replaced so that I can shred and slice larger pieces of food! And at the same time, you might want to provide some added training to your people who are answering the phone.
>
> Thanks
>
> dave
>
>
> On Mon, Jun 3, 2019 at 3:09 PM EDT, Dave Roberts wrote:
>> Frank,
>>
>> I made the call and it was completely unsatisfactory. The support people who answered the phone kept telling me that you can’t use the large pusher to push pieces of food toward the blade, that the only way you can use it is to use the small pusher and keep the large pusher at the bottom of its travel. I asked to talk to a supervisor and he said the same thing. That would mean that the large feed tube has been put there just as an ornament, since you can’t put food through it, you can put food only through the small tube running through the large tube. And it would mean that the teeth on the bottom of the large pusher aren’t there to hold food in place–they are just ornaments. And the whole large pusher has to be in the bottom position for the motor to run, so the whole thing is just a few useless parts that add no function to the food processor, just add cost to its manufacture…
>>
>> All of this is insane and completely unsatisfactory. Is there anyone in your support organization who can help me figure out what’s wrong? Someone who actually understands how the thing works?
>>
>> Thanks
From: Paulbeck2
Date: February 13, 2019 at 10:23:02 AM MST
To: Cuisinart CservePOP
Subject: Last Cuisnart product I buy
Cuisinart Management,
All I need is a knob, I call your customer service to have a knob replaced on my toaster oven. They tell me they don’t have any knobs. They have to replace the whole unit. I JUST NEED A KNOB. My limited warranty covers this but I have to pay shipping and a $10 processing fee. I JUST NEED A KNOB. Shipping will cost approx $35 plus $10 processing fee…. I JUST NEED A KNOB. Does this sound insane or what? I JUST NEED A KNOB. Cuisinart this can not be how you treat your customers. I JUST NEED A KNOB. This is such an unfriendly treatment of customers. I plan to put this on social media sites so customers and future customers are aware of your insane policy for replacing a broken knob. I JUST NEED A KNOB.
Thanks….I JUST NEEDED A KNOB!!!!!!
Paul
Sent from my iPad
On Feb 12, 2019, at 6:40 AM, Cuisinart CservePOP wrote:
Valued Customer,
Thank you for your response. Based on the information you have provided, your unit is within the limited warranty period and can be set up for replacement. However, our warranty does not include shipping and processing fees either way. Based on your specific product, your shipping and processing fees for us mailing out your new unit will be $10. We ask that you also cover the cost of shipping the defective unit to Cuisinart. We recommend that you use a traceable insured delivery service. If this is agreeable please let me know.
Please reply, with history, to this email. We invite you to call our Customer Service Department at 1-800-726-0190. Please keep in mind the Customer Service Agent will not have access to your e-mail information. The hours of operation are 8 AM -10 PM EST Monday through Friday and 9 AM – 5:30 PM on Saturdays and Sundays, excluding major holidays.
—
Ekecia
cservepop@ conair.com
{#HS:772366565-101603#}
On Wed, Feb 6, 2019 at 3:34 PM EST, Paul Beck wrote:
The stamped serial number on bottom of unit is 4517.
D105A35D-2AAB-47E9-BF7D-F03F6BED9050
On Wed, Feb 6, 2019 at 2:07 PM EST, Conair Customer Service wrote:
Valued Customer,
Thank you for your inquiry. We do apologize about the issue that you have experienced. We are in need of the serial number it will be stamped on the bottom of the product.
Please reply, with history, to this email. We invite you to call our Customer Service Department at 1-800-726-0190. Please keep in mind the Customer Service Agent will not have access to your e-mail information. The hours of operation are 8 AM -10 PM EST Monday through Friday and 9 AM – 5:30 PM on Saturdays and Sundays, excluding major holidays.
—
Ekecia
cservepop@ conair.com
On Wed, Feb 6, 2019 at 12:58 PM EST, Paul Beck wrote:
Email Address: paulbeck1@ cox.net
Contact Name: Paul Beck
City: Cave creek
Country: United States
Contact Phone: 414-517-XXXX
Order Number:
Comments: Purchased air fryer toaster oven November 2017 model # TOA-60. On/oven timer dial broke. Can you please send me a new one. I registered my product by email on 11/29/2017. Thankyou Paul L. Beck Cave creek, AZ 85331 Paulbeck1@ cox.net 414-517-XXXX
I have owned cuisinart products for over 40 years. I own a pro 14 cup food processor as does my daughter. My work bowl cracked and pusher cracked. In other words I needed a new set. My daughter needed a new work bowl set as well. Let me explain for the 14th plus time. I ordered and paid for two work bowls 2 lids 2 pushers and Two small pushers. This order was placed late November I have since received in early December one pusher that was triangular in shape not related to my food processor. More phone calls made. Now it is December 6 (we needed these for Christmas baking). I receive one small pusher that may or may not fit I cannot tell it could also fit the triangular pusher I received. Now it is mid December. No communication from cuisinart no deliveries coming so I make my 6th phone call asking what is going on. No one knows or can get my order right. This time I was promised it would be straightened out. A week later I received a piece of plastic. I don’t even know what it is. Now it is after Christmas and nothing again. No communication from cuisinart etc. I place another call asking where my order is. This time I was assured (I’ve heard that before) that my order will arrive and correctly. But I must wait a week or so because the warehouse is doing inventory. I called two weeks later and amazingly I received two correct work bowls but no lids no pushers and no small pushers. I call again this time I speak to a supervisor named Amanda who assured me she will straighten this out. I repeated what I received (two workbowls), and what I still need (2 lids, 2 pushers, 2 small pushers). She gave me an order number that I repeated back to her and was told I was correct. About a week and a half later guess what I received two more workbowls and one lid!!! I am completely frustrated now and have wasted too much time trying to get this straightened out. I again call cuisinart customer service the other evening and explained everything to the rep and gave her the order number this time and and she told me the order number was incorrect missing three numbers. So the supervisor Amanda not only sent my order completely wrong but gave me the wrong order number. The rep I spoke with last was Jocelyn. She said Amanda would be calling me. When?? This is ridiculous the incompetence from customer service is almost unbelievable. In review I have received 5 deliveries since early December none of which were right with the exception of the two work bowls. I still need two lids, two pushers, and two small pushers. I will be very Leary about buying cuisinart in the future. I own many of your products and buy many for gifts but this customer service issue has been agonizing to say the least THIS IS PAID FOR keep in mind. Please answer
Just spent 2 hours holding for your customer service. 5 separate calls that all disconnect after 20-30 minutes. I heard how important my call was hundreds of times. Apparently not.
Solution……I will NEVER buy another Cuisinart product!!!!!!!
All I need is a replacement work bowl for the 11 cup Cuisinart food processor. Computer research shows “Out of Stock” on the Cuisinart website. Amazon shows two used bowls available. Other replacement part companies state that they cannot get this, and other, Cuisinart parts.
Two hours of hold on the phone; advise that emails are answered within 24 hours; a very pleasant voice advising that there is such a high volume of calls that it is best to send an email and that if I am calling about replacement blades it takes a long time to make them (this two years after the recall?). And on the second call 48 hours after the first – a different email address to contact – Cuisinart_cserve@ conair.com. REALLY! This is not Customer SERVICE! Finally, a real person who advises me that the bowl is available for over $50 plus shipping; when I query that that is double the price on their own website which said it was not available, she checked and said she was being unable to order the item. I was given the part number so that I could ‘shop around’.
The rest of the unit is in working order. Please advise HOW one can acquire a replacement work bowl – DLC-865AGTXT1 (part number provided by Customer Service Agent), for Model # DLC- 8SBCY. # on bottom of machine is so small I cannot be sure this is accurate – EV11PC9.
A $180.00 product should have replacement parts available. If the recall on the blade really should have been a recall on the whole product, then why not be honest and say so. IF a replacement bowl is going to crack and be dangerous, why not be customer friendly and advise us not to even try to replace?
Customer SERVICE, please.
Thank you – but not holding my breath!
Patricia Sheafor, 704-578-XXXX, psheafor@ gmail.com
Have you received your product? If you read comments you will see my complaint? I have paid for my replacement parts and they keep sending random things. I was hoping you May have advice for me on how to obtain satisfaction
Thank you jeanne
Stanley M. Burghardt, Auxiliary Chairman Special Children/Olympics, PGK, PFN
New York State Council Knights of Columbus
12 Northfield Drive, Lake Ronkonkoma, NY 11779
631-580-1018 stosh826@ yahoo.com
Special Olympics 501 (c) 3 ID 23-7061382
January 15, 2019
To whom it may concern:
On behalf of officers and members of the New York State Council Knights of Columbus, we ask you to support our 12th Annual Fluke Rodeo Fundraiser benefiting the “Special Olympics”. Their primary goal is to utilize sports to help children and young adults with intellectual disabilities participate as productive and respected members of society by offering them a fair opportunity to develop and demonstrate their skills and talent.
Our Fluke Rodeo will take place on Sunday, July 21, 2019. (Flier enclosed). It will run from 7AM to 4PM and conclude with the weigh-in, a Barbeque, Awards Ceremony and Mega Fundraiser held at Marine Max Marina, 846 S. Wellwood Avenue, Lindenhurst. It will start shortly after 4PM. We expect a minimum of 300 to attend this year’s BBQ / Awards / Fundraiser.
I know that Corporations, Companies and Private Businesses such as yours have limited funds allocated for donations and the volume of requests received is overwhelming. I also know that great prizes make for a successful fundraiser. I ask your donation consideration for any item(s) that can be used in our Chinese Auction, Raffle (consisting of fishing tackle, lures, rods, reels, hooks, lines, sportswear, boating accessories, household goods, personal items, gift certificates) and/or any items that can be included in the “Goodie Bags” given to each Tournament Participant
MarineMax Marina and The Fisherman Magazine are co-hosting this Tournament.
We would be most grateful for any consideration you can give this request.
Thanking you in advance,
Stanley M. Burghardt
I am on my forth Cuisinart Air Fryer Toaster Oven and none of them will maintain a temperature. If I set it at 350, it goes from 300 to 450 to 350 and so on. It never stays at a temperature. I have had many batches of burnt cookies. Save your money, DON’T BUY THIS PRODUCT!!!
To Whom it may concern,
I am extremely disappointed in the complete lack of customer service I have received from your company. I contacted customer service via email on the 10th of September 2018, advising of two defects with the coffee maker I purchased in May 2018. I did not receive a response until the 21st of September, advising me to call customer service. I did that and spoke to an agent who advised me that I would be required to mail the entire unit to Woodbridge, pay for it and include payment to have the unit returned to me. This is a ridiculous process, especially for a machine that is less than a year old! I advised him of this and requested to speak with a supervisor. I left a message for the supervisor, went to voicemail, AND I HAVE NEVER RECEiVED A CALL BACK!
On the 24 of October, I sent an email requesting the contact information for the head of customer service, AND I HAVE NEVER RECEiVED A RESPONSE!
I sent this email to the attention of the head of customer service on November 1, AND NEVER RECEIVED A RESPONSE!!!!
As I have mentioned in the past, I have had other Cuisinart products that I have never had a problem with. The lack of customer service I have experienced in dealing with this matter will make me hesitate before purchasing any future products from your company.
Just an aside, I have a Jennair oven that is over 8 years old, an error code showed up today, I called Jennair, spoke to one of their customer service reps, and have a service repair scheduled for tomorrow! This is how customer service should look like!
ernieklinker@ gmail.com I’ve purchase you popcorn makers with the plastic lids and they keep cracking and falling apart. I was told you have knowledge of this from one of your reps and was told I would have replacement in 4 weeks. It’s now 8 weeks later and still nothing, so I called head office and was told there’s no eta on parts. so I asked for a new machine so I can start eating popcorn again, but the manager I left a message for is apparently to me avoiding this dilemma. Is anyone going to call me back or resolve my popcorn problems. Please let me know thx
I am the mother of author Lauren Groff and 2 time Olympic triathlete and Ironman/Ironwoman Sarah (Groff) True. I purchased my Cuisinart Food Processor after Lauren was born and before Sarah was born and it is still working beautifully. My family still enjoys pesto, bisques, gazpacho, and many other delicious and healthy food prepared by this wonderful machine. The whole family gets together at Christmas and several times in the summer in New Hampshire. If you would be interested in taking a photo and getting a testimonial from us, please let me know.
I have been a fan of Cuisinart for years and had great experiences with your products. But yesterday my four year old toaster quit on me. Just stopped working. The push lever won’t stay engaged and even when I hold it down only two of the four coils heat up…. one side of each slot. So I’m very disappointed. Can you tell me if it’s repairable? my husband, who’s very handy in this regard, has had no luck.
Thank you.
RE: Customer Service interaction concerning a defective product (other previous emails not shown).
Not COOL! Your letter identifies me as a Valued Customer yet you deny me help even though your warranty rhetoric in the manual that came with my Cuisinart PrepExpress states the follow: “This warranty is available to consumers only. You are a consumer if you own a Cuisinart PrepExpress that was purchased at retail for personal, family or household use.” It does not say ‘except if purchased on eBay’. I purchased this item at retail price and I AM a consumer. The box was brand new and unopened. The problem is a defect in the product that occurred in the making of it. There was no damage to the item upon receipt, nothing broken, nothing used to make this problem evolve once it left the manufacturer. Unless of course, your company knew that this and other units were made at that time were prone to defects and sold the lot to someone that would sell them anyway?
I was honest and forthright with you about buying it on eBay, for which I am being denied my warranty rights. If I had been dishonest and told you it was a Christmas Gift and I wasn’t sure where it was purchased, would I have been treated differently?
So pardon me if I call your company hypocritical and not working in the best interest of a Valued Customer. Whatever happened to “Satisfaction Guaranteed”?
A Very Angry Consumer,
Zackra Mark