Cricket Wireless was founded in 1999, originally as Leap Wireless, in Chicago, Illinois. The company is a prepaid cellular wireless service provider in the US.
The company has been acquired several times, most recently in 2013 by AT&T for $1.2 billion. The transaction was approved and completed in March of 2014. Cricket Wireless operates as a subsidiary. The company previously operated on a CDMA network, but since being acquired by AT&T, it is being converted to an LTE network.
Cricket Wireless now boasts that they have broader coverage than MetroPCS, Sprint, T-Mobile or Virgin Mobile. In addition to cell phone service, the company offers data, high-speed data, and coverage in Mexico and Canada for those with a plan that costs $50 a month or more.
Headquarters for Cricket Wireless are located in Atlanta, Georgia.
Cricket Wireless was founded in 1999, originally as Leap Wireless, in Chicago, Illinois. The company is a prepaid cellular wireless service provider in the US.
The company has been acquired several times, most recently in 2013 by AT&T for $1.2 billion. The transaction was approved and completed in March of 2014. Cricket Wireless operates as a subsidiary. The company previously operated on a CDMA network, but since being acquired by AT&T, it is being converted to an LTE network.
History
Cricket Wireless now boasts that they have broader coverage than MetroPCS, Sprint, T-Mobile or Virgin Mobile. In addition to cell phone service, the company offers data, high-speed data, and coverage in Mexico and Canada for those with a plan that costs $50 a month or more.
Headquarters for Cricket Wireless are located in Atlanta, Georgia.
Around the first week of March 2022 we bought one of your phones. Three week later it stopped working. We called you guys and you determined that indeed the phone was bad and you sent us another. We received it yesterday am. and soon discovered it was locked. We called your offices and spoke with a person of authority who determined it was locked. We took it to a Kiosk at the Whitehall Mall Allentown Pa and the lady worked on it while on a phone with a repair person and determined it was locked and they could not get in it. So several hours at the Kiosk yesterday and several hours with my wife on the phone to one of your listed offices at phone number 611. Evening time several more hours trying to get a resolve, a new phone or or money back. Today March 31 2022 several hours on the phone with your people saying they would have a senior person call us and resolve it. Back out to the Kiosk and the l;ady there working on the phone and with the phone for 2 hours no luck. Back home and calling 611 and they promise to have someone call and it does not happen. I ask the guy from your company, what do you propose to do as we have no phone and you hav e our money. His answer was to hang upon on me and to block our number.
All these bad complaints I think I was scammed I bought my phone payed in full and find out it was a cricket phone I’m gonna make one last call and if thay dont unlock it then thay will be slapped with a law suit I’m not in no situation to put up with this kinda bull I’m not gonna pay them 6 months of service it seems that it’s set up to be scammed fraudulent and if I dont get my phone unlocked I want full price on my phone there not gonna get away with me losing money it’s just not right that now it and everyone else dose the ones that have issues I can relate I had this crappy service for if I did I’d get a phone there
I was messaged that I got my emergency broadband benefit of 50 dollars and it didn’t come off my bill…I went to the Lewisburg WV cricket office the manager said that it was in credit and showed me on the computer it was and that it would be applied to my account at midnight when my bill was due…it wasn’t and my phone service is off…this is the second month this has happened…I want to know where my government money went!!!!????
I bought a phone 3 months ago sence I’m moving to mexico to care for a sick aunt I wanted a phone that is reliable so the other day I was getting my stuff ready and I realized its cricket network I called were I bought it from it was not a cricket store and thay told me to call cricket thay should have no problem so I did only to find rude service and was told to call samsung I did I got a ticket number and still giving me a hard time to u lock it I was told by someone that have no right taking over like that I dident want a carrier I need a phone to take unlocked so thay said its agenst the law for them to make you pay for 6 months of service if I wanted service I’d get service so I’m making my last attempt sence I payed in full my phone is mine not there’s so what should I did thay dont comply I will take them to court when I come back and all other damages thay cost me on the way without a phone what more do thay want pay full on a phone and 6 months of there service gets what no I dont want there service its rightfully mine that was a good one sucker people to get there service regardless or the phone wont be unlocked well then I’ll take this were I’m gonna get a phone and money that I deserve putting me threw this what if I dident have money for the service ??? Thay want 6 months of 60 doller pay.ents well not from me
I recently switched to Cricket and added an additional phone for my 92 year old mother. I specifically asked if Cricket had a flip phone as all she needs a phone for is to make and receive calls. I was told that Cricket did not have a flip phone and was sold a Android phone for $79+. She is unable to work this phone. I have been out of town and just got back did some google research and found out I was given in correct information Cricket location 8802 E Broadway in Tucson, AZ. and in fact you do have a flip phone. I called this location to inquire about this and over the phone they said they did carry a flip phone; however, they were out. I ask about switching non usable phone I received a flip phone and I was told that phones were not returnable after a week. I feel I have a issue where this should not apply and I should get credit for this phone what ever the difference is for the Debut Flip phone, which I found myself. I am very upset that I was lied to at this location and now I’m stuck with a phone that is not being used. I am going to a different location today to get the flip phone as my mother really needs a phone, but I feel I should be reimbursed.
My son purchased a LG stylo 6 phone on December the 31st of 2020 and i have been on the phone with cricket ever since trying to get them to change the delivery address because his paypal card was still linked to our old address and that’s were they were gonna deliver the phone to but fedex wouldn’t change the delivery address because they said the seller would have to not the receiver so I asked cricket to call Fedex and change the address from XXXX belhaven road exit belt on sc 29627 to XXX Preston road Pelzer sc 29669 but nobody would listen to me so the 3rd time Fedex delivered the phone somebody at that address signed for the package and know we are out of a phone and they keep telling me that it will take 3 to 7 day’s before anybody will contact me about it but it’s ridiculous that they are doing this when it’s their fault so if I was anybody I would never go to cricket because they are full if sh*t
I am fed up with the constant run around I have been getting for the past 15 days. I ordered an iPhone xr online along with an Otter box case. Received phone the next day with no case. Nobody has been able to resolve the missing accessory. I held off activating my phone until I had the case and finally just ordered the case from somewhere else. Tried to activate the phone and was told the phone was listed as stolen, so they blocked my line completely. This is my business phone and I lost service for 2 days trying to get my old phone turned back on. Now I cannot get a refund since it has been more than 7 days. I have tried to start a warranty claim to have the phone replaced as defective and am not able to do that. To this point in time I have lost $700+ in money I spent on product from Cricket and lost 2 days of business due to them shutting down my service. I am not happy with the way they treat problems and will not be recommending Cricket to anyone in the near future. My next call will be to my Lawyer and will be sending my story to the BBB.
This exact thing just happened to me. Email me if you need or want a co plaintiff.
Only they shut off the wrong phone when I called my son’s in lost/ stolen. I missed 3 days work and work from home where my phone is a necessity. I’m taking my complaint to the FCC.
I had a simple update of my credit card number to pay on an autopay and have never been treated so rude by any company before. I was told that the call was being monitored as if I was the one who had a problem. This was all coming from a supervisor who was even ruder than the initial person I spoke with. What would have been a 1-minute call wasted at least 45 minutes of my time by the time I worked through your website and unprofessional customer service representatives.
If I could I would through my phones away and get service from any other service available.
I hope you care enough about your customers to look into your whole operation. Your prices are cheaper but that may not be enough to keep me when everything is a hassle to be a customer of yours.
One of your sales representative keeps harassing me and threatening me…I need you guys to contact me please
I was just on phone with them for over an hour. With the warranty people. And their we’re rude and would let me spaek to their boss. Had a replacement phone sent to me with out the back cover.
I added a phone to my plan on Saturday, bought a few items in the store and paid the $10 charge for the new phones service. On Monday Cricket suspended my service. When I called customer service they said there was an additional $32 charge for the monthly service. When I questioned the $32 charge they said they didn’t add the phone to my current account, rather set up another account and added it to my bill. When I explained that was not what was requested they changed the account and added the additional line to my current account, but would not reactivate the phone without an additional charge of $12. When I questioned the $12 charge the service rep said it was for the monthly service. I questioned this charge because the difference should have only been $10 which was already paid at the Cricket store. They said I had to go back to the store for the double billing plus $2. I went back to the store and recalled customer service to resolve the problem. The rep at customer service could not understand that I added a phone to a two phone plan that was $80 and a three phone plan with the same service was $90 and that the additional $10 was already paid. He then hung up on me. The problem has not been resolved and I am researching other cell service providers. Please contact me to resolve the issue.
Ordered 2 phones did not receive phones nor did I receive refund for phones as promised. Attempted 3 times over a month to get the refund and was recently hung up on. poor business.
Can’t receive or send text pictures. Cannot use internet unless have wifi connection. Spent over 10 hours on the phone or in the store jumping through hoops. Cannot understand people that are supposed to help me on the phone at call center. Closed my case because they said they tried contacting me. Never once did they try contacting me. Now i have another case open and i have to wait another 5 days .This company has been horrible at best.
I have been bothered by telemarketers (incl. maligning political ads during 2016 campaign) using other peoples phone numbers similar to my Cricket phone number. In talking to agents I discovered they are calling via the internet & some were unaware the number showing up belonged to someone. I know because I would listen to voicemail & hear recording about credit card services and car warrenty & call back. I would reach ordinary people at those Cricket phone numbers. In the past when I called Cricket to report this problem the representative would say just block the phone number. to me that is not a solution. In the past some telemarketers would not understand my questions and it would be clear they were calling from another country & using a script. Yesterday there was some glitch in the system & no one answered. Instead I was on an open line listening to what sounded like many conversations & the closest one to the phone sounded like 2 people speaking hindi . I called the FCC & asked if our government was addressing this problem & creating tools to stop companies from pretending to be in the USA & using other people’s numbers. The FCC rep said it is the phone service provider’s responsibility to stop the miss use of people’s phone numbers. When I called Cricket I asked the Cricket rep who answered to pass on the info the FCC gave to Cricket management. When the rep explained to me FCC was just some legal company I asked if he was in a different country. He said , “I do not care, I do not care about you”. I asked his name and he said his name was FU and I said really and he said yes my name is FU.
Before you switch do your homework, BAD and RUDE CUSTOMER SERVICE. No access to Corp Office So basically you loose..
Purchased a phone when I went home I could not receive or send pic. text which was part of my job. I called them they told me to bring it back. I did they they told me it was google issue. They checked setting worked at the store. Next day same issue. Called customer service he tried but no luck. Changing settings nothing worked. He said I could return to another cricket store close to my house and exchange or refund that it would be in the system with no hassle. When I went there not only it was not in the system but they tried to upgrade it $50 more. customer service on Lee Blvd and Gunnery Lehigh Acres florida, He was RUDE AND ARROGANT.talked over me and didn’t give me the time of the day.So basically I have a defective phone and they wont do anything about it. I am switching back to metro pcs. Never had a issue. Only reason I switched because my daughter she lives where she need hot spot. going back to Metro. They would not even give a phone number for the corp. office for complaints. So basically youre on your own.
Use the phone number to the corporate office in our listing.
I tried several times. Keep getting busy signals.
Apparently, parent company AT&T canceled the number. We have updated the phone number to the parent company.
I paid for my iPhone XR in full, cricket does not want to unlock my phone even though I barely have any coverage the entire 3 months , I paid extra for 4g fraud coverage so I can have better coverage , I went to cricket store the guy told me I need to factory reset my phone, I did but nothing seems to work..
I will use cricket Wireless anymore.
Very bad customer service.
I HAVE CALLED YOUR COMPANY 10 TIMES OVER THE LAST 2 WEEKS. YOUR OVERSEAS REPS ARE USELESS, AND THEY ALL SPIN A BS STORY. THE ISSUE IS MY 4LTE UNLIMITED ALL OF THE SUDDEN IS UP TO 3LTE SPEEDS. IT HAPPENED AFTER YOUR SYSTEM “UPGRADES” . I HAVE BEEN TOLD A TICKET WAS ISSUES CALLED BACK TO FOLLOW UP NO TICKET. WHAT I FIGURED OUT IS YOU NOW ADDED UNLIMITED “PLUS” I SHOULD BE GRANDFATHERED IN THE OLD PLAN. IF I DON’T GET THIS FIXED NEXT CALL IS THE NYS ATTONEY GENERALS OFFICE!
The Cricket store on Shaw and Blackstone has the worst customer service. The manager which i believe he was but didnt act like one so unprofessional. I called ahead of time asking for the Iphone XS MAX rose gold color htye said they have it in stock which then i arrive and they say its only a demo. (mind you i drove 30min for this phone) then they say i can drive to Parlier which is way outta my way as well. They end locating that phone and brought it. then they didnt let me walk out with the phone once i paid it they said i had to buy a phone case and screen they held my phone and wouldn not let it go until i purchased the items they insisted. Ive been a customer service with cricket for over 10yrs and never experienced such horrible service. I already had these items at home purchsed from Amazon but i had to spend an extra $100 because they wouldnt let me leave the store. He told me he can be a d*ck to me and no give me anything yet didnt wanna give me no reciept.
How can I file complaint or get a corporate number besides the call centers
Kudos to MOE who works at the Dunedin and Clearwater, FL stores He went the extra mile with the purchase of a phone and accessories. He is very professional and knowledgeable. There should more people like him working for you.
I am very upset, I needed to port my number from sprint to cricket. I was maliciously mislead, by a Cricket representative over the phone. I stated to her I needed to port from sprint to cricket and I let her know my phone devices(IPhones),were from sprint. She did not tell me or ask me if, I owed the phones ,or if I new the phone is locked. I do not work for cricket so I don’t know these that you cannot use just any advice.
1. representative did not ask investigative questions. If she would have the transaction would have stop at that moment.
2. Representative took my credit card info and continued to port my number to cricket.
3. Representative at the end of call tells me, I cannot connect cricket to my iPhone because sprint needs to unlock, but I can go into the store and get my phone or to go online. But she charged me and still ported my number without a valid device to connect service. Representative was suppose to port my 2nd line, but at that time she stated we needed to port them, on separate accounts. Representative stated in order to complete port , I should go to cricket store to receive promotions, for port my numbers.
4. I show up to store, they were confused on why their store needed to, give me the free device.
5. I call cricket customer care request supervisor, and explained what happen and that my number was ported , but not connected. Supervisor continually, told me to tell store manager to cancel port and start over, so I can get my free device. Supervisor left me on hold ignoring me, for more than and hour did not tell me I will be right back. I have,employees (cricket retail representatives, screen shots, and videos of time left on hold without, a single time supervisor coming on line to tell me he was even working on my account. I was left on hold, ignored for 1 hour and 41 minutes , but my phone went dead due to battery. Not once a callback.
6. I go to another retailer cricketwireles, where I repeat all the above, the retail representatives chatted with cricketwireless chat and was told my first line was ported and connected to a device (Sprint iPhone Locked device, due to leasing. Chat rep had to assist retail rep cancel delete device, was able but could not give me promotion due to number was ported, from Sprint Already.
7. I requested my second line to be ported , so I can qualify for free device. Retail rep, started to look into porting number and comes to find out my number is already ported aswell. (Unauthorized). I let the rep know , I was standing in front of her, still using sprint service with the number , I wanted to port.
8. I feel Cricket needs, to be loyal to the promotions, qualify me to receive my free devices, due to your Customer service representative, (call center rep) continuing with transaction, connecting iPhone to port service knowingly, that she should have known better to advise me (client), about procedure , instead of ruining, my promotion.
9. I am requesting, corporate to contact me , with an understanding of situations, and doing the right thing of honoring promotion.
10. I did not see on signs promoting free devices, or advised over the if I called in I am forfeiting, my promotions. I do not have money for new devices, I still am having to pay Sprint restocking fees , return devices, and services be canceled there is also a fee for switching.
Please contact me at 505-948-XXXX or by email.
I have used cricket for several years now, and now I ran into a serious issue where I am randomly completely locked out of my phone. My first call to cricket did not go well I couldn’t understand the person I was talking too and then she said “well we have to do a hard reset because it is a problem with your phone. I explained to her that is not an option since I have pictures of my deceased Mom on my phone that were just given to me. Then she couldn’t help me. I called again the next morning after being on the phone for quite some time they were going to transfer me to the manufacturer, I was disconnected. So I tried calling them directly and was also disconnected several times. I then tried calling the corporate office and was told the number was no longer in service. I find this experience very disturbing. Nobody wants to step up to the plate and take ownership of this problem, just send me onto the next person (if I can get through to them). Is there anyone that values good customer service at Cricket??? I know corporate doesn’t, they don’t have a valid phone number on their website….
On April 16, 2018 I noticed an $888.11 charge to my wells Fargo checking account. I was curious to know why I was being charged from a cricket Wireless retailer. When I called to inquire the customer service line was closed so I waited till the morning to go to the store located at 18601 Green Valley Ranch Blvd Unit 112 Denver, CO 80249 to speak to someone in regards to this large amount of money that was taken out of my account. I arrived at the store the next day around 10:00a and asked to speak to a manager. the woman I spoke to had no knowledge of the transaction but a few of her associates did however remember the transaction that was made the Friday before which was April 13, 2018. they mentioned it was a young guy and a young girl who came into the store and purchased an iPhone 8 plus with a debate card and no Identification card. so I asked that he pull the video cameras so I could see if I could Identify who it may have been. the store manager stated she did not have access to the cameras. one of the store associates told me he could print the receipt so that we could look at the signature. when he printed the receipt we discovered it did not have a signature on it. I asked which associate made a large sale and did not request to see an ID or ask for a signature. The store manager and clerks told me the kid who made the sale was at school and he would not be working that day. when I left the store I was very upset and I returned home and called my bank and let them know it was a fraudulent charge to my account and if they could please investigate. on April 20th 2018 my bank called the cricket wireless retailer to inquire about the fraudulent charge of $888.11 as soon as a male associate answered the phone to the cricket wireless retailer store the representative for wells Fargo announced who she was and why she was calling the sales associate hung up the phone. Wells Fargo told me they would further investigation the situation and get back to me in 7 to 10 business days. On May 10th I spoke my bank and they encouraged me to contact the police and file a report. I went to the store with an attempt to resolve this matter with a store manager but no luck.
I talked Cricket Wireless last week on a Friday July six 2018 and a Mexican male after me pushing 0 to be connected to his non-speaking American a** that can’t understand a word that I was trying to tell him wants to tell me to listen to him giving me attitude and suggesting me on a two person plan which is me and my 13 year old daughter that I need to listen to him and let him explain that I was the one that was wrong when I was asking to be put back on a unlimited data and unlimited high-speed internet that would be the amount of 110 a month for 2 lines that I have previously paid multiple times that he can do better than what I was asking and and once again told me to just listen to him as I was driving in town to get more money to pay a little bit more on the bridge payment and after telling him what all I had put on the card previously but did not like the fact that my internet was super slow and that my daughter uses pretty much all the data and high speed more than I do so by the time it’s two and a half weeks through the billing cycle and that I was no and I don’t know what I’m talking about so just listen to him so I said finally to myself let the freaking non-speaking Mexican-American want to be that probably doesn’t have a green card tell me how I need to pay my bill and how I need my plan to be so when he non-english speaking Mexican want to be American that doesn’t probably have a damn green card like the rest of them of half the population of United States that come over and take our jobs to screw us over on s*** like this on crazy stuff like this not only making our jobs pay us to born an American citizens by now being control of our way of contacting our family and work and other emergency type of calls that we all need to be able to make as paying customers and are now being control over our phones as well as our jobs so when they come here to work below the right wages that us hard-working educated Americans have fought for years to get where we are just like our founding fathers did bring this great nation to what was at one point was the true red white and blue American Way and I am sick of being underpaid because these non-educated don’t want to learn how to understand English when we speak nor want to learn how to speak it properly to where we can understand exactly what they’re saying and to be told to be the one to listen 2 have something that you don’t even want and know exactly what he’s trying to help you get by screwing you over and taken the money before 2 days of bridge pay that way when it comes time after saying all you will have to pay is $16 when he offered me and $80 plan and me telling him three times that that is not the plan that I want that is just unlimited data I want the high speed unlimited internet and data along with phone service caller ID and long distance you are trying to give me the $80 plan for two lines that is nothing but strictly unlimited data that doesn’t Mount to Jack crap when it comes to high speed internet that when you have a young child that has a phone that is using the same plan that is watching nothing but YouTube videos and as well as plane games and doing homework studies as well and it eats all of every bit of that $80 unlimited data plan and I was once again told to just listen to him he knows what he’s talking about and that he’s trying to help me out puts me on hold for 20 minutes then as I’m driving to the store to get more money to add on my prepaid debit card so I can pay their sorry butts after being cheated the month before over a SD car malfunctioning and being told when I was on the bridge pay that time after losing my job and couldn’t afford to pay my cell phone bill but I paid that day when the SD card went out after 2 hours to paint it I lose my service because the SD card malfunction and was bad so when I called I was told by one representative to go get an SD card at Walmart and to call back and they would fix the problem so after spending $25 on an SD card and wasting tons of gas in a non air conditioning hot car in the center of Oklahoma where it’s been almost a hundred and nine degrees since May so after wasting gas I get told that seeing as how I was on a bridge pay that their contract will not allow me to have the eligibility for them to reactivate the new SD card so I would have to pay the whole phone bill in full after just giving them the bridge payment money that their sorry ass cheap SD card malfunction that was not my I get screwed out of pretty much overall gas and new SD card and the bridge pay that day came to almost $60 and not only that wasting my time that I could have spending on looking for a new job and not only that I wind up not being able to go to three interviews that I was called for on because my phone was not active because of some sorry Mexican person once again that are starting to get very ballsy with us American people that are now thinking they can tell us how we need to be ran and I don’t like the fact that this guy wants to tell me to stop talking and just let him tell me what he’s trying to do and after me telling him I know what type of plan you’re trying to give me for two lines and it is not the one that I want he then tells me that the $110 promotion is now at $80 and that he is trying to tweak the system to where it would let me be eligible on bridge pay to be accepted then after I said Okay if that is the case why was it that I just came from passing a Cricket Wireless store if they had a promotion like that they would have it on display outside with flags flying in the big ghost looking dummies wind gusting thing they love to put out to attract people would then be outside of every one of them because of that type of big promotion being dropped from 110 to $80 now for unlimited data and unlimited high-speed after I told him okay just whatever explain your stupid s*** so I can get off my damn phone and drive before I get pulled over so after him explain him once again that really sounded very unprofessional like and I knew he was just trying to call me to pay what I had so I would be screwed by the time the next bill cycle for the bridge pay was due but wanted to tell me before I got off the phone and after receiving text message that my bill for the next week on the 13th of July of 2018 would be $16 after paying $50 to be eligible for the $80 unlimited data and unlimited high-speed so when the next week came along and it was the middle of the week I got paid on Wednesday and then went home and fell asleep on the couch and receive the text about 11 telling me that my internet is about to slow way down and that if I wanted to add more money to give it more boost I should do so now so unable to contact them at that point I give them a call the next morning at work and explain to her that why am I having to pay $40 when I was told on recording because you guys explain over the phone on your message deal that is an automated system that if when you dial 0 for an operator and then explains that the phone is being transferred but to be advised that this call may be recorded for legal reasons so after hearing there false advertising b******* once again that explains that but unfortunately is true that they do record but once you talk to one the non-american Mexicano non English-speaking sons of b****** that need to just go back to where they came from and stop pretending one day that they’re little burrito XXXXroach looking a** kids are going to wind up being a president one day and that we will be the that will have to stand straight and listen to them and do exactly what they say when they say it and to be told how much money you can spend and what your phone bill is going to be for that month but like I said I have had enough of this s*** and the Better Business Bureau needs to step it up and do something about them as well as AT&T
This will be the second month my business will lose money thanks to Cricket. I called Cricket Wireless to have my billing date changed and was told that they could not change my date until the following month. Per their instructions I went into the office to change my date and was never told it couldn’t be done from the office.
I got a notice today stating my service would expire on the 29th. I called customer service and asked why when my date had been changed. They told me they had no record of me asking for my date to be changed. I asked what could be done about it? I was told to pay a bridge pay and that would keep my phone from going off. My phone going off is not the problem. My due date not being changed and Crickets terrible customer service is the issue. I was told several times the date can only be change at certain times by the telephone center. However, the offices personnel told me the change can take place at any time. We are a military family who get paid at set times per month. It is not fair that Cricket takes your money, charges extra to reconnect, and refuses to change your billing date.
I have had this phone for less then a month and have now called ur customwr service twice , been lied to by representives and now have spent three freaking hours on the phone with ur customer service and ur insurance company I would very much so appricate a call from ur corperate office ASAP to discuss my issues as I am done dealing with ur office monkeys who keep disconnecting me and dont want to keep my business… A call back within the hour would be appreciated
The black guy at the cricket in Louisville Kentucky at store 5057-6 on poplar level road name Otis whom says hes a manager just treated me talking about I’ll guilt my job to fight. He walked out the door and went to his car. I’m thinking about going down town to take a warrant out. He’s crazy and ain’t worth me going to jail. Hard to get a hold of crickets corporate office.
My phone was stolen a week and a half ago, so I made a claim, paid my deductible, waited for my replacement phone, then tried to activate it. I paid my bill ($67) plus the $5.00 reactivation fee, as previously instructed by Cricket. After doing so, I initiated an online chat with a Cricket associate named Relo to facilitate getting the new phone activated. In the process of this activation, the cricket chat employee (I believe) inadvertently canceled my account instead of reactivating it. He ended the chat without my knowing what had happened. I began another chat, this time with Adriana G. This associate stated I would owe another $10.00 to get the phone activated. I protested, as this was not what I had been told. I asked to chat with a supervisor. The supervisor, Anthony R., advised me the account had been canceled in error, that it was their fault, and that I would have to pay another $67 to reactivate the account. He stated that once I made the payment, they would immediately credit my account for the $67, but as I did not have another $67 in my bank, I could not make the payment. I also believed, and told Anthony, it was not my fault nor my responsibility that Cricket accidentally canceled my account. I asked to chat with his supervisor, he refused. The chat went on for almost an hour, with Anthony refusing to do anything except allow me to pay an additional month’s fee plus reactivation fee in order for them to turn on my phone. He offered an additional $15 credit, but only if I paid the extra $67.00. I could not and would not do that; as I had already paid everything I was supposed to. In total, I spent about two hours chatting online (original chat after I had submitted my claim to Asurion to make sure I could wait until my new phone arrived to pay my monthly bill and reconnect fee; second chat to activate phone; third chat to continue attempting to activate phone, then to attempt resolution of canceled account caused by Cricket’s error). I then spent 1/2 hour submitting a complaint to the BBB, and posting on Cricket’s Facebook page.
Cricket, please go back and review my chat history and note the incompetence of your associates, including your so-called “supervisors”.
With the extremely sub-par customer service I have experienced thus far, I do not expect a resolution in my favor. But, Cricket, I know you for what you are. No business can succeed indefinitely without being fair to its customers. Do you understand that it is my satisfaction that allows you to receive a paycheck? I have worked at a call center for five years. If I treated my customers at work the way I have been treated by your company, I would have lost my job within two months. Do the right thing. Give me back my $67.00 plus my $75 deductible I paid for a useless new phone, and $50 for time spent attempting to resolve your error, along with my pain and suffering as a result of your incompetence.
How did you get to the chat line
How do you get on the chat line
Go into your myCricket app and select Contact Us and one of the options is to use chat.
I researched family plans and found cricket wireless’s group save to be the best option for my family. We had 4 phones to port across. That required 6 hours on a Saturday in the local store before their system finally had our phones working after spending over $400 on phones and first month’s service. The next morning none of our phones worked because we owed less than $5, which was not at all indicated the day before. We spent another 4-6 hours in the local store as the local employees tried to work through the cricket wireless system before our phones were reactivated. My wife went back to the store last week to set up autopay. The store system indicated it was set up, but our online account did not. She spent another hour there yesterday, setting it up again. I received a message indicating our payment had been made for the new month, which began today. This morning, none of our phones work, because cricket indicates that we owe $20. We paid $100 yesterday for the group save plan, which is $100. This is ENTIRELY UNACCEPTABLE!!!
About 60 days ago i had boost mobile. I was in the fort wayne indiana mall and passed a cricket retail. While i was there i was told if i port my number i would receive a free phone and also would receive a $50.00 credit if i stay active for 45 days and on my second billing cycle would get the credit on my line. Well i decide i would port 2 lines to cricket from boost( boost offered me credit to continue being im a loyal customer for 3+ years)
Well today being the 2nd billing cycle but when i contacted support via chat i was told that the offer is not valid . now i ask why would your sales rep tell me that i would get the credit per line if its not true. I believe verbally telling me this promotion by a cricket rep should be honored. The chat support was no help and rude
How can i get this matter taken care of because i switched from boost family and ported my number to cricket. With it being mid week in between pay checks i had to loan and go without. Because i am living up to my promise therefore cricket should to theirs.
Who do i gotta contact to make this situation how i was promised
I called and asked for help and no one could me they want to shut my ? off over 38.00 dallors and told it would cost me 228 to get my phones back on I have till 11.59 tommrrow ? to pay the 38 dallors and I don’t have it I have been a good customer for a year and paid on time everymonth but I get no help could someone please call me at 817-374-XXXXX tonight
So my husband decided to stay with Cricket and he paid an additional $47.00 on the 24th of August in cash at the local Cricket store for them to shut off his services again 9 days later, and their excuse was my bank again sent a reversal of funds.
Now you aint got to have any common sense to know , if you pay CASH then a bank can not send a reversal of payment for them funds.
So for service for 21 days my husband paid $77.00 and Cricket is still asking for an additional $38.00 to restore services!!
So they want in total $115.00 for an additional what 10 days left out of 30-31 day month. CRICKET is a sorry a** company and their employees and managers have poor customer service and don’t know and have no common sense!! There will not be a next time! It is not right when a company continues to dry f**k their clients and expect there company to grow!!!
My problem with cricket wireless is that I broke my phone and I no longer wanted services to that phone but because I only suspended services and my bill was due they told me I had to make a full payment and then cancel the services I then asked why would I pay for a phone I’m not using and I was told because I had multiple lines on my plan well I said I’m paying for services for the other lines its just my suspended line is dont want to pay for I want to cancel it I was told the only way they can cancel that particular line is if I pay the whole bill then canceled it my problem with that is if they would’ve have said there is a cancelation fee then I would have understood that but the company wants you to not only pay the cancelation fee they are charging you the whole bill monthly payment to me in my opinion that’s a complete rip off then for some reason the only way you get any good help is if you speak to someone that can really speak English because everyone that helps you is always foregion and you don’t understand what they’re saying and they don’t understand you Cricket wireless is really not a good prepaid wire less service to have they’re good until there’s a problem with your service then no can help you my advice is not to use Cricket wireless services it’s garbage and false advertising sign a unsatisfied customer Mrs. Juanita Sransbury
I’m having lots of problems with my local Cricket store. The main problem is that ten days ago I purchased a new phone for my sister and for myself. With the new phones we also purchased the case and tempered glass for each. This morning I was using my phone and the Defender told me my phone was getting hot. I cooled it via their cool down window/app. I also ran a virus scan. I’m not sure which I did first. Shortly thereafter I thought I saw a hair on my screen. When I tried to wipe it off, I realized it was a crack. I took it in to the store I purchased it from with the receipt and origional packaging. The tempered glass has a 1 year warranty. It says on the package to take it back to the origional store where it was purchased to have it replaced or to call the 800 number. The sales clerk refused to honor the warranty claiming that it would mess up the store’s inventory. I did call the 800 number but was rerouted to leave a message. Can someone in corporate please look into this? It is a Cricket phone with Cricket hardware. Why will Cricket not honor their own warranty? I will be checking with a different store to see if I can actually talk with someone who has the authority to influence my local store to honor the warranty. Please let me know the best way to resolve this issue.
Sincerely, GG
I went in there today with my windows phone and I got me a new phone. I walked out with my windows phone and a guy name kamran at cricket took my SIM card without giving it back and I didn’t know about it till I got home. I went back up there and the same guy that took my sims card yelled at me like what kind of respect is that. That’s my last time I’ll be going to cricket like y’all are going to lose so many people with halls rude selfs.
Y’all are the worst company ever I am dissatisfied with y’all company
Afternoon,
I am part of a multi line account and I needed one of my phone numbers changed. On 7/17/17 the agent changed the wrong phone number and now refusing to fix this issue and give me my number back. I have been with Cricket for many many years and have had my same phone number this entire time. The supervisor I spoke with was unprofessional and very unhelpful. She was also to add a credit of my 15.00 that I paid for the phone number change which she did not do. It was so easy to make this inconvenient, huge error but impossible for Cricket to fix. The supervisor also said she was escalating my issue to URGENT to be resolved in 24 hours and when I contacted Cricket through Chat they continued to tell me it can take up to 5 days to resolve and they can not hold my number. Supervisor also said she would not credit my account for the trouble but for me to accept it and there is nothing she can do. The supervisor also waited to process the case until the following day! It is important that I have my old phone number back! I need someone to call me today to get this resolved! This is unacceptable! Phone number 720-326-XXXXX All I want is the mistake to be corrected and get my number back!
The Corporate Office contact #for Cricket that is posted is a busy tone therefore u are unable to speak to anyone. GO FIGURE
Of course not at 2 am … Why are u just now sending this?? Are u SERIOUSLY ASKING ME TO EXPLAIN MY ISSUE? R U really that so sorry stupid when there’s been numerous emails that u and I had been sending daily since a week ago. Do u not have the ability to have any common sense to GO BACK and read my problem ? And u email and tell me there is no calls available at this time. I EMAILED THAT HOURS AGO. Unbelievable. This is really pathetic . DOES ANYONE THERE CAPABLE OF DOING THEIR JOB?? I am baffled and really haven’t ever dealt with a bunch of IGNORANCE that I have with this service. Y’all are a joke .. I don’t want to have any more emails from CRICKET ITS OBVIOUS THAT ITS IMPOSSIBLE TO MAKE YALL UNDERSTAND WHATS BEEN GOING ON
UNBELIEVABLE . THIS COMPANY IS BEING RUN BY A BUNCH OF MONKEYS. .. I AM DONE WITH THIS ISSUE AND WILL NOT CONTINUE MY SERVICE AFTER MY MONTH IS EXPIRED.
NOTHING HAS BEEN DONE FOR ME TO HAVE ANY KIND OF SATISFACTORY FROM CRICKET STUPIDITY ! Thanks for not helping ..
I purchased a phone ported my number over to your service. I purchesed your four gig service decieded to buy a larger plan. I noticed i had some credit the prorate was lower then my credit went thru. My service was increased twelve hours or more later my service was suspended. I was told my account was overdue and i changed my due date when i started service on the first. I have my screenshot of the current time about 154 pm. It says 8 days left pay by june 30 u owe 43.67. So for my last 9 days of june i must pay 43 dollars. 563213XXXXX my number help arcbound420 at gmail.com
CAN Anyone PROVIDE ME WITH A PHONE NUMBER FOR CRICKET CORPORATE OFFICE? STILL HAVING ISSUES WITH THIS SUCKY SERVICE. AFTER TALKING TO CUSTOMER SERVICE THAT ARE INCAPABLE OF HELPING CRICKET CUSTOMERS MY MONEY HAS BEEN WASTED WITH THIS SCAM SERVICE. CRICKET IS IN THE BUSINESS OF SCAMMING PEOPLE.
My phone had no service all day today 6/19 so I called the office in Atlanta and was told to go to the location where I got the phone in Texas. It seems that someone in Tuscaloosa, Alabama brought a new phone on my account and was using my sim card leaving me with no service. I asked for a new phone and a new number. It seemed that the employers were more concerned that it was not their store that made the error than helping me out. I was given a new sim card but my number was not changed and I was not pleased. The address is 524 15th Street East,Tuscaloosa, AL 35401-3232 Phone number 205-561-6970. The sales person name is Caitlin H. The invoice number is 77092in5408. Please look into this because I am not happy and will be seeking advice from others.
stop telling your store manager that customers have to buy phone insurance.. never heard of a phone companies making customers buy phone insurance..ten bucks says I will never hear from anyone
I am with Verizon, and recently purchased a new phone. So I decided to help an employee of mine out and give her my old one. It’s an iPhone 6. She currently is with you, Cricket. However, when we called her local branch at 2810 Ryan st Lake Charles, La, and spoke to the store manager, Olivia, we were informed that “she” would not accept any phone not purchased from Cricket. Olivia went on to say how she’d had someone bring in a Sprint phone and didn’t tell her, and that the internet stopped working on it.. We then told her that we weren’t concerned with you all warranting the iPhone, just wanted to have service on it. Olivia then stated that No, she wouldn’t do it, but that another Rep might. We then asked what was the corporate policy on it, to which she stated she didn’t know. Afterwards we looked online and see that in fact you do accept outside phones and are in fact advertising a BYOP plan! My employee prefers to stay with Cricket, but is considering switching to Verizon now as the Manager was so rude and unfair to her. It was the Ryan st branch Manager Olivia (337) 491-XXXXX
To The Corporate Office:
My brother Darren Davis has mental illnesses and I’m his fiduciary! When talking with him or just a simple interaction, you can tell that he doesn’t understand things easily!
Your store on 2420 W. Bethany Homes Rd, Phoenix, AZ 85015, took a complete advantage of my brother and his disability!
On May 01, 2017, Darren went into your store and purchased a phone with your $60 service plan. He was charged $130.59 totalled!
Darren was told that if for any reason he didn’t like this phone or your service, he could cancel within 6 days of purchase and get a refund.
While looking over his bank statement, I came across the charges from Cricket Wireless of $130.59! After talking with Darren about this purchase, we agreed to return the items.
Darren took the phone back to the store today May 05, 2017, well within their 6 days exception period. Now only to be told after he cancelled the phone plan that he would only get the amount of the phone back!
Even with that being the case, he was still cheated out of more money!
Plan. $60
Phone. $20
Activation $25
Totalled about $110 out of $130.59!!!
Someone charged him 20.59 more than they should have! Now no one can seem to find this extra money charged! This sales representative seen he had a person with a disability and he took advantage by ripping him off!
When I called the store on May 05, 2017 at around 3:40 pm Arizona time, the guy I spoke to said he was trying to be helpful until I asked his name! He said he would give his GM my information but wouldn’t give me the GM’s info or the person that serviced my brother!
I still haven’t received a call from the GM and when calling the 1800 cricket number, I got someone in the Philippines that could care less about my concerns! Overall this is the worst experience I’ve ever had with a cell phone contract and it wasn’t even mine!
Please look into this immediately to make sure you’re authorized dealers aren’t taking advantage of disabled people!
Respectfully,
Latosha Lane for Darren Davis
314-518-XXXXX
I going to try to get a class action suit for false advertising. I hate Cricket. It is based on lies. I left T-Mobile only to see they do not have better data or anything. Won’t fix issue’s and Customers service is a joke. I lost job interviews due to dropped calls, no signal and defective phone. I over being lied too by phone companies who are out to get your money and not provide adequate service.
I use my phone for work and when customers call me and I lose the call that is bad for business and I’m all my services and try to get Cricket to fix it is like a joke I got put on hold to be switched to a different person that happened 8 times and a lost call once and still nothing has been done about it
I have been with your company now for many years I want to say 2000 , ( Sam Sarnickey)
was the area at the time and he talked me into switching to your company, and I did and up until AT&T merged with you I really never had a problem, now I am having issues and so are people I had switch to your company. I thought it was my phone and I called assuran and sent my phone to them because I kept getting a message say it wasnt able to read something and I would have to restart my phone, So I have been paying for insurance for many years and i have had to use it once because my baby put my phone in a glass of water, but that was back in 2004 , But since then I have had insurance and I paid a deductible of 130.00$ on a phone that I bought out right, samsung galaxy s4 , and I was sent a refurbished phone that was damaged and didnt work , It kept saying it couldn’t read the sim card so I called the insurance company and she had me take it to a store to replace the card, I did, and the manager told me that the phone had some damage to the phone and It was not the card. So the next day I called the insurance company yet again for them to tell me I have to send them my phone and they will look at it or pay 400.00$ and they will send me a phone and then I could send it back , well I cant afford for them to hold my money, and they say that the damaged phone they sent that was damaged when I received it was my fault and keep my 400.$ So now I have no phone. and have no idea how long that it will be before I get a phone, and If I will get another phone and is it going to be another refurbished phone that doesn’t work! yet alone I am paying my bill every month and do not even have a phone to use. at this point I am so aggravated. for as much as I pay in insurance 84 mo.( if not longer) x 5$ ( which i actually think is 7$ ( 84×5 =420 +130= 550.00$ ) is the cost of a new phone. so why am I getting refurbished phones that dont work and paying my monthly bill for a phone I cant use and now dont even have?????? I have always loved cricket and have never had phone issues until AT&T merged , I have always recommended you to people that ask , but I am to the point that I will not recommend you any longer and may even switch myself. Thank you for your time, I believe I deserve a reply. Loyal customer for at least 13 years if not longer.
Robert Eubank
Farmingville NY 11738
631-384-XXXXX
wabasaur at hotmail.com
To whom it may concern,
My name is Robert Eubank. My wife and I have been Cricket customers for over a year (maybe even two). We love your service and your prices are unbeatable. However, we have encountered a problem. Our phone’s are old and are starting to malfunction /not take charges. The day after Christmas we went to our nearest Cricket retailer to get some new phones. The associate informed us that all of the medium to high end phones were sold out and he would not be receiving another shipment for about 10 days. So we tried our next closest retailer who was also sold out of phones. She suggested we order them online so we could have them in a couple of days. We ordered our phones online. I returned home last night to find a notice from UPS that they had missed us and needed a signature to deliver the packages. My wife and I both work and we have a very active daughter who needs to be shuttled about. I called UPS to inform them that we probably would not be home at the time of delivery and to ask about other options. They informed us that it was the shipper’s stipulation that someone MUST sign for the packages. That’s fine. I understand that. These devices are expensive. UPS said they would be happy to keep it at one of their stores so we could pick it up at our convenience as long as the shipper would allow it. I called Cricket to arrange this and they told me it is impossible to change. My wife also spoke to a representative and a supervisor later in the evening and they refused to help us. We even suggested they send the phones to our local Cricket store. Still a no.
So, now the phones that I have already paid for, I am not able to get. I am quite upset about this. I didn’t want to order online in the first place, but I had to because I could not purchase a phone in one of your stores. I would like a solution to this matter. Please contact me when you can.
Thank you,
Robert Eubank