Costa Del Mar was founded in 1983 in Daytona Beach, Florida, by Ray Ferguson. Ferguson designed a pair of polarized glasses that he sold to the National Oceanic and Atmospheric Administration. The NOAA found them extremely useful and later endorsed these glasses. 
The company designs and manufactures sunglasses and casual apparel. Although the company states that all their sunglasses are made in the USA, this has been criticized as being misleading. Costa Del Mar sunglass frames are made in either Taiwan, China, Japan or Mauritius, depending on frame style. Sunglasses are finished with lenses at the Daytona Beach facility. Costa Del Mar is perhaps best known for their lifetime warranty on defects, as well as their repairs, which are performed in Florida.
Costa Del Mar sells their products via their eCommerce site, as well as via authorized distributors, such as Amazon. The company operates as a subsidiary of Essilor, Inc.
In 2013, the company had annual revenue of $100 million. Headquarters for Costa Del Mar are located in Daytona Beach, Florida. In April 2018, the company announced that it was planning on building a new headquarters building and that it would remain in Daytona Beach, Florida.
Costa Del Mar was founded in 1983 in Daytona Beach, Florida, by Ray Ferguson. Ferguson designed a pair of polarized glasses that he sold to the National Oceanic and Atmospheric Administration. The NOAA found them extremely useful and later endorsed these glasses.
History
The company designs and manufactures sunglasses and casual apparel. Although the company states that all their sunglasses are made in the USA, this has been criticized as being misleading. Costa Del Mar sunglass frames are made in either Taiwan, China, Japan or Mauritius, depending on frame style. Sunglasses are finished with lenses at the Daytona Beach facility. Costa Del Mar is perhaps best known for their lifetime warranty on defects, as well as their repairs, which are performed in Florida.
Costa Del Mar sells their products via their eCommerce site, as well as via authorized distributors, such as Amazon. The company operates as a subsidiary of Essilor, Inc.
In 2013, the company had annual revenue of $100 million. Headquarters for Costa Del Mar are located in Daytona Beach, Florida. In April 2018, the company announced that it was planning on building a new headquarters building and that it would remain in Daytona Beach, Florida.
Needing to order parts and where from or whom ?
Thanks Joe
For a little over a month I have been dealing with warranty issues. I have sent in 3 warranty claims and all have been deemed to be under warranty (#s 601701, 601702, 620346). The first set of claims one pair was no longer available and I would receive a coupon code within 24 to 48 hours. The second pair were available, only in a lens color that I didn’t want. I called in and was told just accept the offer and I would be sent another coupon code for my second pair of sunglasses. I did what your rep said and waited. No coupon codes were ever received but the pair of sunglasses that I didn’t want did show up at my door. I called back in and was given another return label to send these sunglasses back and I would receive a coupon code by email once the ups label was scanned in. I returned the sunglasses and made sure that the ups person scanned them in (which she did). Here I am a week later still with no coupon codes. Now lets talk about the latest set of issues. I filed a third warranty claim (620346) and received the email that my claim was deemed to be under warranty but that the sunglasses were no longer available. A substitution was offered in a different frame color which was denied because that’s not what my wife wanted. Well when I declined the offer, nothing. I called in to ask about about this and was told that in a case like this I would just have to buy another pair of sunglasses to which my reply was, “wait” you mean that I have an email showing it to be under warranty and now that I’m out of luck just because I did what the offer asked, to accept what I didnt want or deny? I was then told that I will just have to submit another warranty claim that I should have accepted the offer (which I didn’t want) and just call in and get a coupon code to buy another pair of sunglasses. Well, that’s not what the warranty claim said, it said to accept or deny. I asked for a supervisor which I got and explained this situation to him and was told to just send in another warranty claim and when approved accept the offer (remember, I did this earlier and received the sunglasses that I didn’t want) and call in to get a coupon code. My question to him was what if I get someone else on the other end that denies the warranty claim, then I have both an approval and denial? I was told that if this happens to call in and he would have all of this in his notes and I would receive a coupon code to purchase another pair of sunglasses. My question was, well isn’t that the final outcome that we’re wanting? Can’t you just send the coupon code now instead of having to go through this entire process again? I was told no, that I would have to re-submit the claim again and wait. I have done so and am waiting. Lets remember that all of this time I am out of 3 pairs of sunglasses and this mysterious 24 to 48 hour process that I been waiting on for a month has never shown up to give me my coupon codes to get new sunglasses from Costa. Can someone other than a warm body whose just there for a pay check call me at (912)-293-XXXX and help me with these issues and maybe compensate me for all of my troubles in some way. can this email please reach someone in the Corporate offices or Owners of Costa Del Mar Sunglasses? Thank you very much and sincerely, Monte Moxley
It’s been 4 months and I can’t ever get ahold of anyone and I’m so tired of fighting this everyday! I bought a pair of costas and they broke so I sent them to where Google told me too and that was #100 ave something in Florida so that’s where I sent them, I got confirmation that they had been received, and then I was told they needed to go to Georgia? So I said ok and I asked the man if he could do it and he said yes! I thanked him and he said u will have new shades in a week easy! Well it’s been 4 months and now no one will even answer me! I’m pretty sure your the lady I need to contact to get this right! I worked my butt off for two weeks doing farm work for minimum wage so I could buy those and have them for guiding silvers in Alaska which is coming up very soon! Your customer service is the worst I’ve ever seen, I tell this whole story and the only message I get is we need pics….lol how the heck am I supposed to send pics when ur the ones that have or had my glasses! Because I sure as heck never received them and it makes me sick because I paid like 270$ for those glasses and even sent in a 50$ bill even though I knew it would be covered because I even sent the receipt in! But now I can’t get ahold of anyone and you ma’am will not answer any of my emails so what am I supposed to do, just except the fact I basically got lied too on where to send them and who knows what other shady stuff goes on there, I’ve been wearing smiths for years and loved their glasses but not as much as their customer service, I’d brake glasses and they would just send me a brand new pair they even paid for next day air without even looking at my glasses because they knew me and I sold a lot of sunglasses for them, and know I like the look of costas so I thought I’ll try them out, well I did and unless I get my glasses back like yesterday I will never ever sell or say anything good about costas I will post whatever and wherever I can to warn people of what happened when I bought my first pair and they broke, no biggie glasses break but they broke from just putting them on my hat so obviously defective and I only had them for 2-3 weeks and they broke I sent them to Florida they were received in Florida at ur warehouse then from there they just grew legs and dissapered and to be honest it’s a sick feeling when u work really hard to buy something that’s supposed to be the best and I have this experience, I need to know now what to do, because if I’m not sent the same pair I paid for with my hard earned money, then I will make it my mission to spread the word too every guide I know and every client I know and all the shop owners I know and I’m gonna tell them what happened and I promise u will see how important guides like me are to ur business, we are ur best advertising! But like I said if I don’t receive my new pair by this week I’m done with costas and I’m even gonna file a small claims suit or whatever I can because I know they were received in Florida, so from there someone screwed up or stole them when they seen the 50$ bill and receipt inside my case with my glasses, I mean I’ve been trying everyday to get ahold of someone that can help me and no one answers and all the emails I send get rejected, I’m just tired of this and I’ve never had to work so hard to get my own things back, but if this is how u treat guides that push ur product then I swear when I go too Alaska and Dave orders 30 pairs of glasses and 15 new fly rods ect ….. I will make damn sure he doesn’t order anything owned by luxottica but this could be so easily resolved if u would just admit u guys dropped the ball and lost my glasses and send me a new pair this week and I will restore my faith in costas and give them another chance, if not then you are just stealing from a customer and guide who has sold a lot of ur glasses to clients and friends but that will never happen again BECASUE why would I tell anyone to do business with a company that kept or lost my glasses and either threw my case away after taking that 50$ bill, really 50$ I sent that so u would next day air them back lol, but after waiting 4 months u can’t just tell me something? Right now I’ve been stolen from by the company I supported and spent a lot of money on those glasses! I tried to get my tracking from fed-ex but their systems automatically delete everything every 90 days for storage and data, so unless u find the guy in Florida who accepted my glasses and fire him, or figure out what happened, send me my glasses back, I don’t care if they are my broken ones I will glue the arm back on and just use them, because I’d rather have a broke pair then no pair, because no pair means I was stolen from and that makes me sick to my stomach that a 20$ billion dollar company needs my money that bad, please do the right thing and send me my glasses this week BECASUE I leave for Alaska next week and I have to have my glasses and I can’t afford to go buy another pair, because I bought costas thinking I would use them for years to come, yet I got two weeks and then paid shipping and sent a 50$ in with my glasses and the receipt, it’s a disgusting feeling, especially being a guide, u can’t cheat people and if u screw up u make it right, and so far not a damn thing has been done!!! So please do ur jobs and get a new pair or my broken pair and I expect too see them no later then Saturday! Or I promise u will loose so many sales because I will discourage everyone I ever see fishing to not buy costas because if u send them in to get fixed they won’t send them back and whatever u do don’t send them any cash inside!!
Matt Jensen
Grand Junction, CO 81504
please send me something on employment wiyh costa delmar thanks scott
I purchased a pair of Corbina sunglasses in Marathon in June of 2016. They were great even at the $300.00 price. Less than a year later the lens and rubber cushion on the ear pieces started to become loose. I tried to contact Costa about sending them back or repairs and was told there is s $11.95 charge and maybe even higher charge for the sunglasses to be repaired. It appears that the lifetime warranty means nothing. I take good care of my sunglasses and they have no scratches of abrasions on the lens. If Costa doe not repair my glasses I will never buy another pair of this Costa brand. I will tell my story on Yelp and other websites that a consumer can write complaints.
I sent in a pair of sunglasses for repair on April 11, 2018 and on April 17, 2018 emailed received, sunglasses are being looked at my Tech. On May 8, 2018 emailed Costa Repair that nobody has contacted me. On May 9, 2018 received email to call cause sunglasses had been discontinued and I needed to discuss options. I called today May 9, 2018 at 10:42 AM and waited for 45 mins online and finally left call back number. AT 2:10 Pm no call back received, so I called in again, it is now 3:00pm and I am on hold. I have always bought costa sunglasses and was thinking of purchasing again. No way will I spend a dime with a company who has such horrible customer service. I will be posting this on social media and on the web so, everyone will beware of buying Costa Sunglasses..
One Mad Customer
Debbie
I had my sunglasses 5 months and leans fell out no fault of my own. I sent them into the repair shop and they wanted to charge me $89 to replace. I just paid $200 for the sunglasses. so I guess the lifetime warranty only last a month or two. so disappointed!!!
Hello, I am sending my 4th email to you guys in regards to a pair of glasses I had repairs to and haven’t received back . They were shipped out by the repair shop on the 30th of June , I live in Orlando so transit shouldn’t be this long . I call several times once I was told to call the postal service they said a label was printed up but it was never scans in ,meaning the package was never picked up I told tour people what what the postal service said and she told me to call the police that it is my problem , if this is your policy my report is gonna be on you you were the last ones with my glasses and I sent you them in good faith that they be returned repaird and I paid for the shipping and repairs. The postal service never received the the last person with them was tour repair shop .
Please advise next action you would like me to take I am extremely disappointed in customer service and as a small business owner I know the way this issue is being handled is sub par at best .
Also I own four pairs of Cosa and am pleased with them and have had repairs to my Man o wars with no problems .
Another issue I have is when I was told to call the police I ask if this was your policy and asked for the corporate number I was never told , I had to look up the info myself !
Best Regards
Jeff Saleeba
321-229-XXXXX