Closet World was founded in 1991 in Whittier, California, by current CEO Frank Frank Melkonian. The company manufactures and installs home organizing products.
As the name implies, the company specializes in closets and walk in closets, but also manufactures, designs, and installs custom made organizational cabinets, such as garage cabinets, kitchen cabinets, bathroom counters and cabinets, as well as kitchen pantries, laundry room set ups, sliding glass and closet doors, and wall beds.
The company has an A+ rating with the Better Business Bureau and has headquarters in Whittier, California.
Closet World was founded in 1991 in Whittier, California, by current CEO Frank Frank Melkonian. The company manufactures and installs home organizing products.
History
As the name implies, the company specializes in closets and walk in closets, but also manufactures, designs, and installs custom made organizational cabinets, such as garage cabinets, kitchen cabinets, bathroom counters and cabinets, as well as kitchen pantries, laundry room set ups, sliding glass and closet doors, and wall beds.
The company has an A+ rating with the Better Business Bureau and has headquarters in Whittier, California.
Due to unforeseen circumstances I had to sell my house so I called to cancel my order. First guy was nice, said I just have to send in an email and a sales manager would call me to cancel the order and refund my deposit. That was in October. It’s now the end of February. Since then I have called several times, each time I am told the same thing – sales managers are in a meeting and they’ll have to leave a message for them to call me back, which they never do. Every. Single. Time. So they’re ALWAYS in a “meeting” aka don’t want to deal with the responsibility. I called today, was told the same thing, and I told the girl we are beyond all that and she can put me on hold and I’ll wait for them to get out of their meeting. I’ve been on hold for 32 min now. Let’s see how long this takes…
I am so disappointed that I didn’t read all of the terrible reviews of this business. I am currently experiencing everything that has been written beforehand. Rescheduling the same day, mis-measurements and unprepared installation teams, poor customer service, and absolutely rude customer service. This company is mafia. Highway robbery like the old west. Don’t do business with this company.
I too am, regretfully, joining the ranks of dissatisfied customers. Chipped cabinets, poorly installed – and unresponsive customer service.
Bummer.
I am so disappointed that I didn’t read all of the terrible reviews of this business. I am currently experiencing everything that has been written beforehand. Rescheduling the same day, mis-measurements and unprepared installation teams, poor customer service and absolutely rude customer service. Paul, the district supervisor of San Francisco actually hung up on me today while I was inquiring about a rescheduling after they made a mistake with measurements. Absolutely read the reviews, DO NOT WORK WITH THIS COMPANY. Read Yelp, read these reviews. Closet World should not be in business. Frank Melkonian, CEO clearly has no regard for his customers with this many poor reviews of his business. Crook. Please read Yelp reviews when considering a business to work with. This company is pathetic and a downright scam. Typically a service company would care about the customer experience, however everyone I have spoken with, especially Paul, district supervisor, has been rude and extremely unreliable. I’ll post another update after, if ever, my closet gets installed. Frank, you should be ashamed of yourself and consider me a spreader of information about horrible your company is. Well done leading a shi**y company.
I am experiencing the same situation currently.. I can’t believe I never read the reviews I paid 13k and these people have no regard for their customers.. They also mis measured my pantry it looks terrible and sloppy installations on the other closets.. I’m having a hard time getting a resolution.
This business is no longer top notch, sloppy installation, scratched my walls and gouged my door, showed up with no mask, used the bathroom twice, had butt crack showing! Very bad Customer Service and the so called supervisors!!!! useless!!!! and Over priced! Only positive was my designer, after that, good luck!!!
I have the same experience with closet world. It is a racket and at this point due to rescheduling of installs and sitting on my money for 4 months due to designer error, no response from supervisors, I dont know how they stay in business.
Same experience & agree with you
Stay away form this company!!!!!!!!! They will ghost on you and they will not call you back. I have spoken to several people and no one cares and they do not call you back.
London Alsaro, Hector, Monica, Samantha and a few others all in sales and London is suppose to be a designer consultant, who has unfinished business with me. I am still waiting for a call back from her. January 29th she came out to my home and started a contract, she was suppose to call me and schedule another appointment so that I can sign the contract and she has ghosted on me.
Don’t do business with this company unless you want a headache.
That’s happening to me right now. Someone left a message saying I could cancel and so I did and installer still called to confirm installation. I said I cancelled and he said you can’t cancel installation
Rescheduled us 4 times, customer service sucks and they dont care one bit!
My stomach is in turmoil reading so many of the same complaints and not doing my due diligence researching this company before hiring them! Yesterday was supposed to be our installation day for our closet and installer had to take everything back. Today I’ve spoken to installation supervisor and a nice lady at their office who took my complaint. Upon calling our designer yesterday once we realized her plans didn’t include any drawers I could tell she wasn’t going to fix this! I hate to think they took our money and ran. And I have a completely empty closet!
In February of this year, we had a Closet World Designer come to our home and design three of our closets. The vibe went well overall and we were content with our designs. Unfortunately, we had to wait till May for installation. On May 19 & 20, we had trainees install our closets but had to wait a week for one of the shelves because it was damaged during installation. Also, we didn’t get the shoe racks we discussed with the designer. Lastly, I wanted to switch the hangs of side A in our master bedroom closet. So I called Closet World…several times. Spoken to three supervisors who all promised to call me back and didn’t. Three operators promised the designer would call me and didn’t. One supervisor, Alex, said it won’t cost us to switch the hangs for side A but didn’t follow up with me. Another complained about the labor involved to switch the hangs for side A. Later we find out, our designer is on leave. Our clothes are still in boxes! No one is helping us! I’m fed up!
Weeks later our designer gets back to us and maybe she pretended to make changes I don’t know but she is ghosting us now. Closet World is the worst company to do business with and I will tell everyone, not to business with them. Plus my husband works in the industry, so he definitely can tell the client’s not to hire them for closet remodels.
If you’re not going to help your clients, then shut down your company because no one wants to spend money on a useless company. I run a business too and I’m always attentive to my clients needs.
I have the same experience with closet world. It is a racket and at this point due to rescheduling of installs and sitting on my money for 4 months due to designer error, no response from supervisors, I dont know how they stay in business.
I had a designer come out on January 29th 2022. London Alsaro, she came out gave me a semi-quote, she said she needed to run some numbers with her manager, meanwhile she took measurements, and spent 1.5 hours in my bedroom talking about the company and showing me the book. It went well, I was excited to do business with them. GUESS WHAT!! she ghosted on me and till this day she has not called me back. No managers have called either, I left several messages and no one has taken the initiative to call me back. What the heck? What kind of business is this? This is a joke!!!! I would not recommend tis company to anyone.
Horrendous design and even more HORRENDOUS customer service. $6,000 flushed down the toilet and the company could care less about an unhappy customer.
The sales rep (Nancy Poopatanapong) came out on 8/22/2020 and we asked her several times if the product was particle board, we were told no. The installer came out on 10/27/2020, with damaged and wrong material. He also removed my base boards to make unit flush with wall. He left with the wrong material to “fix” it and came back with it even worse than he left with. I now have a closet unit in my room which is 100% useless as the holes do not even line up to put a closet rod in. 5 out of the 6 doors needs to be replaced and 2 out of the 4 panels needs to be replaced. He re-installed the baseboards (which looks like a 2 year old did) PRIOR to installing the unit with ALL the wrong and damaged material and left. A job that was supposed to be 4 hours turned into well over 8. I contacted Randy Howard (the manager) the following day to let him know the situation, after several conversations with Randy and asking they cancel my contract, they refused unless I forfeited my deposit. I told him about the baseboards and damaged material and he said maybe his installer needs more training. I am sorry, I paid for a professional installer. not a trainee, I paid for product that wasn’t particle board.. which I clearly got. Randy states the material is melamine.. definition of melamine is a “particle board material” he then said I should clearly know the difference between hardwood and “melamine” aka particle board. I stated I obviously did not and that is why I asked the “professional” sales rep to clarify. I was also told by Randy.. “to talk to my husband, and have HIM (my husband) call him. As if I was being dismissed because I was a woman, and he did not want to deal with me. I have provided several pictures of the damaged and wrong material to Randy and I have asked several times for him to have his District Manager call me.. no response. I emailed the district manager yesterday and no response. I also sent over my right to cancel after the install.. and Randy stated well, I should’ve done within the 3 days of signing contract, as I consented to on my contract by initialing the section of the 3 day right to cancel. I never initialed the 3 day right to cancel section on my contract, which Randy said I did, I provided him a copy of my contract and no initials are present.
I am making this short because I have wasted several hours on phone with closet world “customer service “. What? I have been nullified the extent that I have turned it over to my bank. Had two small closets built in master bedroom. I am a woman who lives alone and 5 men took 7 hours to install closets well into the evening! When done it is garbage!!! Cheap, missing several parts! They insisted insisted !!!! I sign for remainder of balance.. another 1900$ I refused! They wouldn’t leave I asked them to leave my home they wouldn’t. Spoke with the big guy supposedly, and he was worse than his subcontractors! I have tried to resolve and get what I was told and expected from this company nope! Same bully on phone who will not give me someone above him to speak with or his name!! 5 months later after install you charged my card! Unacceptable , dishonest! I’m looking for entire refund and taken out!!!!
E\Was his name Ethan? He was acting like a gangster and was arguing with me on the phone. I am having a similar experience but was doing some research first before going to the executive office or the CEO, Frank Melkonian.
Product was good but customer service absolutely terrible. After spending thousands of $’s it took about 20 calls/emails to reach someone. They would not return messages or emails. After perseverance on our part, we were told it would cost $120 for them to come out and fix a defective part. Be very careful if you do business with this company, they have terrible customer service.
We placed a pantry order with Closet World on August 12th. The sales rep that came to the house was Maria. It took her 2 hours to go over everything. Install date was set for September 11. She let me know that something was wrong with the accessories but she wouldn’t say what. She called the house and left no message. I got a text saying we would talk tomorrow – which never happened. I finally found out the day before the install that the accessories we ordered didn’t work with the Tech Wall. She needed me to reorder and sign papers right now or we had to reschedule. We had food and boxes all over the kitchen, it was a mess. I called Closet World and spoke to the install manager who I thought was the manager. He told me the Tech Wall was not in and it wasn’t going to be installed the next day anyway. Unbelievable! I found out who the owner, Monty, was and we spoke but he didn’t know what was going on and told me to talk to the designer – but gave me his phone number which I found out was the basic Closet World number. Four girls passed me around until they hung up on me. You can’t reach this guy again. I texted the sales rep and asked her for Monty to call me. She had spoken to my husband and admitted that she didn’t know what she was doing. THIS COMPANY DOESN’T CARE. I would like the owner and CEO of Closet World to address the problems we are having AND CONTACT ME PERSONALLY. Thank You
I must say that I too am very disappointed with closet world,( They don’t disserve capitol letters because in my eyes they are small). It all started with the initial designer, Coley, she was supposed to be at our house on November 21, 2018 at 1000 am. 1000 am came and no one showed up nor called. We gave her until 10:30 am and still no one called. I then called and made contact with someone,(unknown name).. He told me that he would attempt to contact her. He called back and told me that he could not reach her and it was uncharacteristic of her and wanted to re-schedule her. I told him that I did not want to deal with her and wanted someone else instead and I wanted someone to come on the 22nd, (Thanksgiving day), to which they did and we met with “Jennifer.” Jennifer was pleasant and professional and we signed a contract for a walk in closet installation. The installation was scheduled for December 15, 2018. The installer,(Alex), showed up as scheduled and he did a great job. Although Alex finished the majority of the job, there was a minor adjustment in measuring and Alex would have to return at a later date to finish and it would probably be the following week, but not before being contacted by the installation department. The week came and went and no one called. On December 27, 2018, I called the installation department and spoke with the young lady that answered . She checked their records and they did not know anything about a re-schedule. I asked to speak with a supervisor and I spoke with Abraham who said that he needed to look into the matter and would call me back. I waited to long and I called him again and he said that he was reading the paper work and would have to get back to me. It took 3 different calls and finally Abraham told me that the installer would be at my house on January 8, 2019. Well January 8, 2019 came and no one showed up. Again I called the installation department and the young lady that answered did not have an appointment for me on that day. I asked to speak with a different supervisor other than Abraham and I made contact with Roman,(District manager). Roman made arraignments for someone to come out on January 10, 2019. Alex the installer came out again and brought the correct sized drawers but the cabinet doors were oversized and they weren’t sure which handles we wanted. Alex said that they would have to come back another day. This same day I, again, called the installation department and made contact with Abraham because Roman was not there. I reminded Abraham of my dilemma and that he was partly to blame and he could make it right by sending someone the following Saturday, (Jan 12, 2019). I told Abraham that Saturday was imperative because it was the only day that I would be available and that I was not going to be home the rest of the week. Abraham said that he would send the installer on Saturday, (Jan 12, 2019). At 9:00 am I called and the young lady at installation department answered and said that they do not install on Saturdays after the holidays. Well here I am writing this complaint. The only options I think if you still want to hire closet world is do the following, (If at all possible).
1) Make an appointment with the designer. Before signing the contract ask for an unsigned copy of their contract and tell them you need to read it over carefully before any deal. Maybe you can add things to it. like penalties if the installation is not done in a timely manner.
2). Treat closet world like any other contractor and give them a certain percentage of the total cost and the rest when the job is complete.
3) Look for other closet world type of companies. I know that Costco promotes a company and they are reputable.
had two closets scheduled to be completed on September 18th. On September 18th, the installer found out, after taking my sons’ entire closet apart, that he could not continue the project. The backing of my son’s closet was the same one as my daughters. Therefore, if all the parts were taken out the backing, you would you see through both closets. The installer called Michael Anthony Torres and next option was to install the panels and backing to the closet.
Michael seemed concerned and was going to try to get someone back by the 19th. However, when I called him on the 19th, he then said he was going to try for Friday. Now Friday came and went and Michael did not call me, e-mail, and/or text. I send him an e-mail letting know I was upset that he did call and the guy NEVER called to apologize. He just didn’t call me. Now, I am stuck with my sons closets completely destroyed. So, I e-mailed Mary Reiman, Executive VP Sales. She answered promptly and apologized. She then had Alex Jivalagian, VP of Operations contacted me. Alex contacted me, he made allot of promises and I unfortunately believed him.
The installer came back on October 6th and only 60% of the closets were completed. Both closets are missing shelves, hanging area, hampers.. ect. They rescheduled to come back on October 19th between 9 am -11am. Around 10 am, Anthony calls to tell the installer was sick, but he was going still going to get someone over. NO ONE EVER showed up and of course Anthony never called me to let me know. I wasted my entire day waiting for this. I took unpaid time from work to get this completed. Anthony is not only Incompetent, but also a liar. So if e-mailing and personally talking to 2 VP’s won’t get the job done, NOTHING WILL. If Anthony thought there would be consequences for not doing his job, this would have never happened. This is most likely common practice…… they really don’t care.
Email sent with pictures to Adrian Pichardo ( 8-23-2018~ 9:56am) (Per the individual I spoke with regarding what the process or who to talk with regarding complaints) Closet World. Please help with a response and action.
Stating the following: Adrian,
When I contacted closet world with a few concerns regarding installation I was informed to send you some pictures and explain my concern. Please see attached pictures with an explanation.
• The cam lock installation per the picture seems to have damaged the integrity of the shelf. Does Closet World install any type of trim piece to cover the cam lock other than trying to match the color of the laminate?
• Inside the drawers when using Phillips screws to secure the drawer face, does Closet world use screw cap covers for a nicer finish? Not installed per the picture that shows the Phillips screws and sawdust within the drawer once installation was complete.
• My wife had mention to the sales representative that she wanted the drawer faces to have rounded edges~ The drawers did not come as my wife requested and the sales person showed an example and put the cost into the estimate.
• When installing the top crown trim piece it can be installed by screw, nails, or glue. The installer decided glue and the end results came out poor. Half the trim piece has separated and now has a gap. Also, the glue seeped down the face and dripped on a few shelves and dried that way.
• One of the shelves nosing laminate, once installed edges didn’t meet the surface laminate so there is a sizable bump from the two not meeting the laminate edges cleanly.
• There was some damage to laminate of one of the shelves.
My wife did state the installers were pleasant and I’m sure they didn’t want to have any customer issues come up. Just a some items I would like to have corrected.
Thanks~ Please free to call me at 510-301-XXXXX to discuss or for any questions.
JT
I’m still waiting for updates from CEO, or 2nd in command from a higher up working from the Executive Offices of Closet World! Im pleading, I’m desperate, And at this point The shock, is dimming, there are No Executives working for this dishonest, shady, unreliable, shallow of a Company. Other emotions are beginning to emerge, & sonde I’m new to this, I have to way my options. I have no options. My only Objective…is to AS SOON AS POSSIBLE, arrange for this Company to deliver the total of (3) cabinets , all with correct Height (68”)H x 68”Lengh x 22” Depth for 2 front cabinets, the side cabinet = 18”Depth x 68” Height x 18” Lengh.(broom closet, all 3 cabinets with hanging rods. 2 front cabinets, right side has 5 drawers, plus hanging (2 doors)= 34” Lengh x 21” Depth x 68” Height/ (2nd) front Utility cabinet=32”Lengh x 21” Depth x 68”Height (2 doors)/ side cabinet = 18@Depth x 68” Height x 18” Length (1 door). It’s so typical & ordinarily average, and yet by the help of this inept Company, this “mountain hill” Nitemare needs corrected! Bringing it to the original “mole hill”. Half days Redo at best! That’s one half of a day, that’s tomorrow! And this Nitemare would be over!! We would be through with each other! Please do the right thing! Customer Service DEPT, Step up! I’m so exhausted, I’m so sick to my stomach, I’ve had Very little sleep in these 10 days, (I test my blood sugar & blood pressure 2x a day, both are out of control, every test is doXXXXented! My father does the same only he gives himself 1 shot 2x a day for his diabetes. Trust me, when I say Nitemare. It has been a Nitemare for us all! If there is a God, I know there is a God, I’m praying, always praying to our sweet Lord. Thanks for your attention. Seriously & Sincerely Barbara Seamans 62699XXXXX
I have tried Everything to contact someone, anyone in corporate offices, no one , no employee would give me any help or info or names or email info! This has been such a Nitemare , I’m praying it will be over soon! I’m praying & praying& praying! . I have sent probably 50 emails to Albert alone! And he has answered maybe 2-3 emails to my 50-80 emails. Thank God I have not experienced any thing like this. I thought this was a Reputable, Honest , Respectful, Decent Company. I have a huge closet, they did my closet 8 years ago, They aren’t worthy, they are tarnished, and instead of making a positive move , especially for such little monies. They are jeperdising their reputation for so little, it’s sickening, it’s y believable, to say the least. And the mental anguish, Closet World has put on three senior citizens. Has put a number on us all, I have told u this , kept u updated with the tons of emails I sent , such as this. It’s just shocking. No joke. Thanks for listening, I hope! Barbara Seamans 626991XXXXX
To Frank Melkonian
From : Client# 3227082/barbara Seamans
Re: APRIL 30, 18 3rd delivery was the worse then the 2 prior attempts to deliver & install of Nitemare cabinets. The Designer ordered wrong color & wrong size cabinet, her measurements were Not Scale to the Room! Therefore, the cabinets are not acceptable! And if the delivery person would have followed the Invoice. & not Illegally ignoring , instructions on the invoice. None of this Nitemare would have transpired! I met the Designer in apt date of April 4, 2018. After that nite , I never saw or talked to the Designer ever again! The nite of apt. She, Nancy Poopatonapong, brought one small chocolata color cabinet sample.& for some strange reason. Chocolate color cabinet is what she ordered! I told her SEVERAL times , to change to white! She was exhausted so she never did change color, or order correct size cabinets!! Since I never spoke to her again, I figured she was fired! I heard her call & She arranged for delivery date to be April 19,2018. That date came & left, I lost income (3) different days, I never heard from Closet World, again date was set for 2nd delivery! Again, same Senerio! Again I lost income! Again no courtesy call , nothing. Here’s an update on my personal info: I handle All my Parents, Financial, business& personal Affairs about 5 yrs now! My parents are 86 & 88 yrs old. I recently did a complete redo on their home, from new roof, block wall, attic work, popcorn ceilings removed complete interior paint etc. just to name a few. My parents own 2 homes 57yrs & 40 yrs, been married 69 yrs/ I also am a Tax paying citizen for 42 & 28 yrs, married 43 yrs, I live one block away from 629 4th ave City of IND, ca 91746. We Both have FLAWLESS CREDIT RATING, we have never sued any one, & No one has ever sued us! This statement is a True Fact. The third delivery, the installer did not follow instructions, he arrived at parent home, without my consent or knowledge Installer Demanded from my father ACheck Or cash to stay or they would leave & not install product! Which is what they should have done!! They intimidated my father , who knew Nothing about cabinets, to pay , they not only insisted! They didn’t even give him any RECIEPT or proof that he paid them a check! When I finally arrived, &.was told what had transpired, i insisted they give me the check back & I would pay them according to the invoice!! They insisted they no longer had the check but had arranged for an employee to drive over to pick up the check!! When I seen the redixulous & monster size cabinet!! I almost fainted as my father had earlier! The cabinet was not measured nor scale to the room! It’s not even legally safe, it is so huge it covers the wall air vent! I immediately told them, not acceptable, after showing supervisor a picture of the monster, Albert, said there was nothing wrong with the size & it would cost me $470. He then changed price to $570. For Redo, when I asked to speak to his supervisor, his response was, My manager is upset with him for charging so little!! For the Redo!! I have been sick to my stomach, since April 30,18. I beg you Please if you have any compassion, to reduce the $570. We have already paid over $2500. & put a rush on the redo cabinet, Albert Already knows exactly what should have been ordered originally, Give Albert the go head to get this Nitemare over. Thank u for your attention. As we deal with this most serious delimma. Sincerely Barbara Seamans 626991XXXXX
Please contact me as soon as possible. Thank you