CiCi’s Pizza is a buffet restaurant that specializes in pizza. It also offers salads and pasta dishes.
Joe Croce and Mike Cole founded CiCi’s Pizza in 1985 serving a family-friendly buffet featuring pizza, soup, pasta, salads, and desserts.
CiCi’s Pizza expanded through franchising and still actively seeks franchising partners. Approximately 98% of all restaurants are franchises.
By 2001 the restaurant chain had 380 restaurants. 
Today CiCi’s Pizza has 600 franchised and corporately-owned restaurants in 35 states. The company has a special program for veterans who wish to own a franchise. CiCi’s Patriot Program is one of the industry’s most extensive programs benefiting U.S. veterans. This program waves the franchise fee for the first restaurant and offers a 50 percent royalty fee reduction for the first full year that the restaurant is in operation. This discount applies to all qualified, honorably discharged U.S. veterans. This allows veterans an approximate savings of $58,000. 
CiCi’s Pizza has been named one of the top 25 performing brands by the Wall Street Journal and a top 200 franchise concept by Franchise Today. In March 2009 Men’s Health Magazine gave CiCi’s Pizza “top marks” for providing healthy food choices among its list of “66 major chain restaurants”.
The company plans to add another 500 locations in the next 10 years through franchising. In addition to its current US restaurants, in 2010, the company announced plans to add locations internationally, possibly in Canada and Mexico.
In 2015, the company decided to change its name to simply “CiCi’s” to avoid being thought of as merely a pizza restaurant. The company wants to focus on other items in their buffet type menu, such as salads and chicken wings.
Some locations were dinged by various health department code violations including one in Tennessee and another in Texas that received 17 code violations.
CiCi’s Pizza is a buffet restaurant that specializes in pizza. It also offers salads and pasta dishes.
History
Joe Croce and Mike Cole founded CiCi’s Pizza in 1985 serving a family-friendly buffet featuring pizza, soup, pasta, salads, and desserts.
CiCi’s Pizza expanded through franchising and still actively seeks franchising partners. Approximately 98% of all restaurants are franchises.
By 2001 the restaurant chain had 380 restaurants.
Today CiCi’s Pizza has 600 franchised and corporately-owned restaurants in 35 states. The company has a special program for veterans who wish to own a franchise. CiCi’s Patriot Program is one of the industry’s most extensive programs benefiting U.S. veterans. This program waves the franchise fee for the first restaurant and offers a 50 percent royalty fee reduction for the first full year that the restaurant is in operation. This discount applies to all qualified, honorably discharged U.S. veterans. This allows veterans an approximate savings of $58,000.
CiCi’s Pizza has been named one of the top 25 performing brands by the Wall Street Journal and a top 200 franchise concept by Franchise Today. In March 2009 Men’s Health Magazine gave CiCi’s Pizza “top marks” for providing healthy food choices among its list of “66 major chain restaurants”.
The company plans to add another 500 locations in the next 10 years through franchising. In addition to its current US restaurants, in 2010, the company announced plans to add locations internationally, possibly in Canada and Mexico.
In 2015, the company decided to change its name to simply “CiCi’s” to avoid being thought of as merely a pizza restaurant. The company wants to focus on other items in their buffet type menu, such as salads and chicken wings.
Some locations were dinged by various health department code violations including one in Tennessee and another in Texas that received 17 code violations.
Went to CiCi’s Pizza at 1550 Opelika Rd Auburn, AL ste 30 36830for my birthday. The manager in charge on 5/22/2023 was rude. She told my 68-year-old mother she was ignorant as she was having an issue using her tap pay. The manager looked at her said “Want me do it for you since it seems you don’t know how?” My mother asked a question and the woman snapped at her. She tried to let the manager know she could not hear her well and was told she should get some hearing aids. She told my mother to get the hell out, and not to come back. I have never in my entire life been treated that way. When I asked for a corporate number, I was asked “What the h*ll you need it for, they are not going to do anything or fire me, now get out like I said.”
wish you would bring back a store in marietta ohio
Yes I went to CiCi’s last month and I did not get my points I don’t know what to do and contact with me cuz I don’t know what to do
I recently went to a Cicis in St Louis Mo. I was charged 3 times for different buffets to go for one person. The pizza the pasta and the salad. Each cost me one buffet price. I did make them to go. The manager said this was how your company did things. I didn’t argue but is this correct policy?
CC’s Pizza – Branson, Missouri
My wife and I along with another couple went to local CC’s Pizza on Sunday after church. We all commented how nasty the front entrance was with all kinds of trash and spots on the concrete at the entrance to the restaurant. From there, it was all down hill. Under plenished salad bar, cold and sparse selection of pizza choices, no desert pizza until asked about it and one at a time were brought out, unbussed tables all around us and when the young fellow did buss the tables, no cleaning rag for the tables and chairs, my friend came back from the men’s restroom stating that their was no water to rinse his hands, one urinal and one commode was out of order. We were appauled with the lack of attention. It felt like there was no management present with a lack of care from the employees. The hostess that took our money was very unresponsive and appeared bothered by us being there. Not good as this was our first and last visit. Couldn’t believe it!
For dessert pizzas the barvarian & apple are not listed anywhere I had to call to see if still made… But cannot order in any apps- doordash & so on.. being not listed.. I be pissed at your IT peeps… loosing you money not having accurate menus!
On 6/11/2022, I visited the Cici’s on 9th ave in Pensacola, FL about 3:00PM. I and my wife have always enjoyed eating at Cici’s and plan to continue. On this after noon I saw an employee (very Tall Male with long hair) he was cooking and cleaning the buffet bar. I noticed that He was using a spray bottle with a Purple liquid to clean the front part of the buffett line. He was spraying the chemical directly onto the tray space over the entire length of the bar. The sprayed stream of the chemical was splattering onto ALL the food on the line (salads, Pastas and pizzas). The employee then wiped off the cleaner and even lifted the front edges of the pans along the buffet and wiped that area also. Believe better way to do it would be to spray the cleaner onto the cloth, Then whip off the surfaces.
My family of 7 went to Cicis Store #832 on 05/13/22. When we entered the restaurant, we stated that we had 6 people eating from the buffet and then myself only ordering wings. The young man at the register, Mishell is the name on the receipt, immediately said that anyone not eating from the buffet cannot come into the restaurant and would have to wait outside until my family was done eating. Well — I was confused at first because we were ALL ordering food. I stated from the beginning that only I wouldn’t be eating from the buffet, but that I would still order wings. I’m not able to eat pizza because I had Bariatric Sgry in Feb 2022, which is why I ordered the baked wings. So my husband stepped in to explain why I can’t eat the buffet and ordered the wings. The young man then stated that this one time, he’ll allow me to eat inside but for future reference I wouldn’t be able to. We go to this location quite often and spent $100 this time as a family of 7. I even paid more on the 10 wings then I would’ve paid for the buffet. After we paid, there was nothing on the buffet but 3 slices of old pizza. It was 2:45pm so it’s not like they had just opened. We waited 15-20 minutes for them to finally get some pizzas on the buffet. Then I waited a total of 30 minutes for my wings. The whole time I was waiting for my wings, the young man would stand at either side behind the buffet and watch me — almost making it seem like he was making sure I wouldn’t eat anything from the buffet. There were also 2 young girls standing by the salad bar most of the time talking. I finally got my wings — they were inedible. They were cold as if they had been sitting there. If I wanted them to be remade, I would’ve had to wait another 30 mins for all the pizzas to be made because “they’re priority”. Well – the customer should be the priority in this case. Customer service was HORRIBLE — to the point that we will never go back to this store.
I am extremely upset with the way me and my guests were treated at this location. From the moment we walked in, there was no one at the register to ring us up. My friend had to walk in front of the buffet to get someone’s attention. Thats when Eugenia walked over with pi** poor attitude. My friend made a comment to lighten up the load by saying “it’s two kids and one adult(we were all clearly over the age of 10) “. She then proceeds by saying “BE SERIOUS I’M NOT HERE TO PLAY GAMES”. When my friend apologized and proceeded to tell her that it was three adults, she interruppted him and said it again! As a loyal customer of Cici’s pizza, this is no way to speak to a customer. Eugenia V at Cici’s Pizza Store #126 needs to be handled accordingly. I will never return to this location! On top of that, the food was very distasteful!
A coworker and I went to Cici’s in Smithfield, NC on Sunday, 8/3/20. We just wanted two salads. The guy gave us two small salads, premade, with a couple cucumbers and cherry tomatoes, tiny amount of cheese and wilted lettuce. Before covid, you could make your own salad. I understand the need for less handling of salad bar utensils and the circumstances of premade salads. I just want to know if they give customers that dine in the restaurant the same miserably disappointing salad as walk ins.I will not visit this restaurant again or any other Cici’s. You have a serious problem with complaints. I read other reviews and obviously do not care about the satisfaction of your customers, which reflects that you do not care about the business, just your bottom line.
Called in ahead of time for my pizza on the phone and came in and told the teenager girl with glasses and has curly hair that I came to pick up some pizzas that was ordered over the phone and she ignored me till I told her again and she just huffed and puffed and rolled her eyes at me like if I didnt see her. This isnt the first time it happened and I’m tired of having to come to this cici’s pizza with her rolling her eyes at me. She could have told me to wait or hold on a second or get the manager, but instead gave me looks the whole time too. Who’s the manager? Whoever the manager is, this isn’t the first time. She is friendly cause I come here some of the times but even when shes friendly she still gets like that with rolling her eyes. Also, who’s that guy she keeps playing around with at work? I see them play around when I ask for my pizza everytime I come in. It’s some tall white guy who’s also a teen who says he’s the manager and general manager? I don’t want to speak with the Boss/Leading manager or even meet because it’s not my job to fix this issue, it’s their job. I’m not mad towards the actual real manager (whoever that is) but this needs to stop everytime I just come and pick up pizza. I just wanna leave and enjoy my pizza without any issue but this happens to many times.
The location with this problem is,
1931 Auburn Ave, Columbus, GA 31906
This never happens to me at whittlesey. I come here though cause it’s closer to my house.
Thanks in advance!!!
hi I was wondering in you planned to put more locations in if u do pease put one in grove Oklahoma or jay Oklahoma
Normally dine at CiCis at Winter Haven location. After son’s middle school football game, decided to take the family to the CiCis Davenport location. I spent $42 and it was the worst service and food quality – totally will never go back to that place again. The pizza was luke-warm and the buffalo wings ordered were not what I ordered. I was given plain (10) wings which were dry. When I shared my concerns with the manager, she was nonchalant about it. I just didn’t feel as if I were being taken serious. She gave me a side of buffalo sauce, and that was the extent of it. She mentioned something about the front register not having taken the order correctly, otherwise I would have gotten the buffalo wings initially ordered. As for the luke-warm pizza – she could [in my opinion] offered a fresh and hot pizza pie. I just don’t know. Not happy with the service or quality of food there – and definitely I will not be recommending the CiCis restaurant @ 1850 Victor Posner Blvd, Davenport, Fl 33837 (863) 424-3800 Ticket #110442232. I would love to hear from someone as to my less-than-desirable experience. Seeking a refund or meal replacement.Thanks!
We took granddaughter to the one in dunlap. All 3 of us have had diarrhea and or vomiting. My husband has major heartburn. This is Sunday. We ate on Saturday afternoon.
Your prices stink!!! The staff, the food!!! Get real!!!
Will never return!
The new cinnamon sticks you’re serving SUCK!. I take my 85 year old mother to Cicis every Monday, because she loves cinnamon rolls. We are now going to find somewhere else to spend our money, and if they don’t have cinnamon rolls, we’ll stop at Taco Bell and have their Cinnamon Delights. Why would you ruin a good thing? You’re already so cheap you won’t provide trays, or bus people to clean tables. I’ve had enough. Bye Felicia.
my my family the tomball parkway location in tomball tx we eat their all the time the maneger has always been nice to us he is a tall black guy always has a pirate hat on we we. ate their on may 4th 2019 my mom ordered a personalized surpream pizza but by the time it was ready my mom was full we aked the guy if we could take it out that if it cost my mom would pay he said I can see what I can do I dont want to get in trouble I dont want you to we waited and waited he never aked hejust took other personal orders we went up to the counter my mom sad ok well what do I do with it he said put it on a table we will take care of it meaning put it in the trash my mom was upset and she did what he was going to do anyway put it in the trash we walked out the basted fallowed us out and started yelling at my mom infront the store infront my nece my nece is nine years old he was yelling at my mom calling her a terrible person I did not forget about you I was coming to tell you no you were not I was going to give you that for free how dare you toss it im 79 years old he was being so rude he was acting like a child like a crazy person everybody noiced people infront pet co could hear him yelling he’s like you wanna film me I dont give damm go ahead it was embarresing and so not cool for him to do that acted like a child he said he was a poh whatever that stands for but he should loose his job he should not be around children I thought he was going to get violent with my mom my mom is 66 years old know whats right and whats wrong ths man dose not and what is sad is this man controls the music being played in the place its ksbj its a christian station we know its what we listin to so this man is a christian he so was not acting like it we dont think we will be back people dont go to cicis on tomball parkway its run bu a sociopath this is not sombody you want your kids around
We ate at the Cici’s at Fort Oglethorpe, GA on a Sunday afternoon. Food actually wasn’t too bad, but my complaint is that the restaurant was very dirty. The tables weren’t wiped quickly and thoroughly. The floor was very dirty, as were the windows and the bottom of the tables. My foot practically stuck to the bottom of the table leg. It was nasty. Please please please don’t just ignore the negative comments you are receiving. Please clean up your restaurants. Thank you for listening and I hope you will respond
Poor customer service experience never received call back promised several times within a month span, employees refuse to get a manager on the phone. Had problems with getting the code after completing the survey online following all instructions. I still have the receipt and called customer service which was some guy in Canada who says we will call you back which I new he was lying so I asked for a manager who happens to be not “there”. Waiting a week with no response I called corporate who answered this is human resources and transferred me to an answering machine to which another week went by with no call back as promised. Yesterday I called and the agent refused to get a manager was playing around said there are no managers only Supervisor which he refused to put on the phone.
Location: 832 Fort Hood Street, Fort Hood, Texas.
Manager: Antonio Barnett
-Nasty building, walls and floors. Buffet is a joke. Noting but very dried out pizza and no variety.
-Manager and staff are rude and obviously bothered by the customers.
-Manager stacked the chairs on all the tables next to us then stared at us until we left.
-CicCi does not offer a Senior Discount. Do you not understand how many grandparents bring their grandchildren to your restaurants?
In the past you had a really great chain of restaurants but that is no longer true. Ive been in the Palestine, Texas location and they had picket buckets sitting on the floor catching water leaking from the roof.
Very sad!!!
Yesterday 10/30/2018 at the Cicis pizza in Longview, Tx at the Judson rd location there was a cicis pizza MANAGER trying to fight a customer and cussing in front of the ENTIRE restaurant while children were in the building. Now I’m not sure how that is even acceptable. But I know one thing I speak for myself and others who witnessed that disturbing behavior we will NEVER in LIFE come back to a cicis pizza restaurant if that’s how your workers are acting. How UNPROFESSIONAL and EMBARRASSING for your company. By the way there’s a video of the embarrassing act of your employee floating all over Facebook if you want proof of what happened.
Hey ! So the place was pretty empty when we got there but after we started getting our food the people started coming in … so my little brother went up there to get the Desert pizza so the lady said sure I’ll bring it to you in 10 minutes so we waited 15 mins and still nothing there was five or six other people that were going up there and they were getting a number she didn’t give us the numbers so I went up there and she says it just got put in the oven so I’ll be bring it out to you in a minute So we waited 20 more minutes and guess what still no pizza !! all of these other people that were Hispanic and African-American were served way before us not only that but we never got the pizza even after we talk to the manager and they put a desert pizza Out on the bar I feel it was very unprofessional and it was racist and I think it was because we were the only white people in there and this will be posted on other websites very disappointed
Also the Address is
826 N Collins St
Arlington, TX 76011
United States
I would like a response On how your going to fix this !
Yes I would like to know how your going to fix this as well. Below I am filing my own complaint.
Visited CiCi’s in Gatlinburg , Tennessee. Very disappointed with pizzas on buffet. Not one pizza was hot or fresh. We were there for one hour and a half not one hot pizza was put out in that length of time. We watched the employee turn pizza pans and put out a few pieces at a time, leaving old pizza to the front. The dining room, doors, windows, and outside of front door needed a lot of attention. A female employee was setting at table eating. A male employee came to her table and rested his arms on the table and she kissed him all the way down his arm. That doesn’t look very professional or either employee. I took pictures and would be glad to share. I have eaten at CiCis pizzas in many areas but this was terrible. I was very embarrassed that my wife and I had taken my sister and her husband there. This restaurant needs to be closed and cleaned up I didn’t see their health inspection. Guess I should have checked that out first. We will never visit this restaurant again. I won’t mention the manager’s name, but the sign at the front door said Proudly managed by and his name. He needs to take a look around. I am not one to complain but I feel like this needs to be addressed.
We are retired citizens (my wife and I) on a fixed income and go to CICIs 2 – 3 times a week because we like the price and the food. Today, Sunday after church we went there (Madison/Goodlettesville, TN) and I placed a special pizza order at 12:50PM. We set there and waited and they were not busy, The pizza maker person was just standing around. I seen my ticket still on the hanger. I finally went over and asked if my pizza was being made. They said it will be made in about 5 more minutes. This was 20 minutes of waiting. I spoke with the manager (Tish) and she just said she was sorry and went away. I waited and waited and finally at 1:20, 30 minutes later my pizza was made. I then was ready to go. The manager (Tish) didn’t offer me anything as far as a free meal next time or anything. She just said I’m sorry. She don’t know me so sorry mean’t nothing to her. This is not the way to do business with your customers. I usually don’t complain just let it slide but this really got to me. Please don’;t disregard this complaint. my email address is rbasham125@ gmail.com if you could contact me. Thanks. Randy
On March 5 2018. I went to eat at cici’s in Roland park , Kansas. when I ordered a glass for water I get a little glass maybe 6 ounces when it once was 12 to 16 oz. Then we when I went to get pizza from the buffet the only pizza was 1 cheese and 6 different pepperoni pizzas and no other types!!!!!!!! The female manager was about as ignorant as they come the worthless XXXXXX is doing to your company any good.so from that day on I will never eat at Cici’s!!!!!!!!!!!!! From know on I will be eating at pizza ranch and/or pizza street and not to you!!¡!
CiCi’s Pizza in Florence, Al… Used to be an alright place to take my kids to eat, the last 3 trips there most definitely weren’t alright. EVERY SINGLE TABLE WAS FILTHY AND COVERED WITH FOOD, THE FLOOR STAYS NASTY WITH TRASH AND FALLEN FOOD, THE BUFFET NEVER HAS MORE THAN 3-4 PIZZAS OUT AT A TIME, YOU HAVE TO SQUINT TO SEE ANY CHEESE ON THE PIZZA, THE EMPLOYEES (all 6 of them were children and there seems to be no adult supervising or leading them, ever) JUST PACED THE FLOOR BEHIND THE COUNTER LIKE THERE WAS NOTHING TO DO…HELLOOOO COOK SOME PIZZAS FOR THE PEOPLE WHO HAVE PAID TO EAT AND CLEAN THE FLIPPIN FLOORS!!! Will NOT be back. This complaint is just one of many for this location since being taken over by corporate. My Facebook newsfeed is flooded with them recently. Corporate please get it together, apparently you have let this franchise go down the drain all across the states. Why??
YOUR LOCATION IN ROELAND PARK ,KANSAS IS THE MOST ILRUN PIZZA PLACE IF ISHOULD EVEN CALL IT THAT BECAUSE THATS A OFFENCE TOO GOOD PIZZA PLACES WHEN YOU GO TOO EAT PIZZA AND ON THE BUFFET IS ONE CHEESE AND 6 PEPPERONI WHY WOULD YOU CALL YOUR SELF A BUFFET!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!??????????
Went to Cici’s on 12/5/17 with two children. After we paid regular price for the children we notice advertisements on each table that clearly say kids eat for 99cents on Tuesday. The cashier never mention this and there are no sign/advertisements on or near the register. We ask to speak to a manager who tell us, “There was nothing she could do because we didn’t say anything before we paid.” How when it clearly isn’t advertised anywhere but on the table after you pay! This is false advertisement!!
Hickory NC location…Almost completely bare buffet…max. of 2 pies available …Crust was so raw it wasn’t edible. Place was maybe at 20% occupancy and had at least 6 workers that I noticed so no excuse to be that far behind. Soup was bone dry the whole time, too. I have photos. I have written to CiCi’s 4 times requesting they contact me and I have heard nothing. By the way, date of visit was back on Oct. 24th so they have had PLENTY of time to contact me, too (Today’s date is Nov. 28th). Horrible customer service…
We were recently on vacation in Branson, Mo. We ate at the Cici’s in Branson. My friend had a piece of pizza that had a big bug baked in the cheese on the pizza. The management was awful. Did not even talk to us or apologize for serving bugs on the pizza. Will never eat at anther Cici’s.
Jose Ramirez is an a-hole who needs to take management and customer service classes. He doesn’t know how to talk to customers and talks in an arrogant way which makes the customer get rude too. All that could be avoided if he learned customer service skills. You’re a f-ing manager so act like one but he’d rather fight over a $20 pizza to prove a point because he’s a manager. I should have bought a pizza and shoved it in his face. Cicis if you can’t find good people to represent your company, invest in training people who are not so arrogant and can at least talk properly. Managers are supposed to know how to keep a situation calm not instigate it or make it worse like Jose does. He’s lucky if he doesn’t get his a** beat one of these days for talking stupid to the wrong person.
My husband and I ate today for the first time at CiCi’s in Granbury TX. We were both very disappointed in our meal. The pizza crust was more like cardboard and overcooked, and the pizza was not very good and not hot at all. The only foods that were good were the salad and cinnamon rolls. CiCi’s used to be good but today’s experience was not a good one.
Please build a cici’s close to me. The nearest one is states away. We see your commercials on tv, they made us so badly want your pizza.
Please share the happiness
Grammy Jojo from Kelso, Washington
CAN YOU PLEASE PUT A CICI’S PIZZA BUFFET IN MY TOWN OF ZANESVILLE, OHIO 43701…? THE NEAREST CICI’S IS LIKE 60+ MILES FROM ME, IN MARIETTA, OHIO. IF IT IS STILL OPEN…? THE OTHER CICI’S ARE LIKE 1 – 1 1/2 UP TO 2 1/2 HOURS AWAY FROM ME. IF YOU PUT ONE IN MY HOMETOWN OF ZANESVILLE OHIO, IT WOULD BE CONSTNTLY FULL OF PEOPLE. WE ARE GETTING TIRED OF THE NORMAL PIZZA SHOPS, WITH THEIR HIGH PRICES, SMALL AMOUNT OF FOOD FOR YOUR $$$$, AND LACK OF QUALITY PIZZA…
THANK YOU,
J.L.WILKINS
USMC ret.
Hey Executives,
Please open up and CiCis in Springfield mass., there is none anywhere near us and I used to eat there all the time when I lived in Ga. Now I live here and there really isn’t a decent pizza place near by plus we have a casino opening in 2018 and what better place to open a new store.
Jeff Webster
Cici’s Pizza
CiCi’s Pizza Contacts & Information
Posted: Aug 28, 2017 by
I fell in the store due to grease on the floor.
Husband and i went to eat and the cici’s in denton, tx. It was about 7pm. After getting a plate i was on my way to get some cinnamon rolls when i slipped and fell down from a greasy spot on the floor. My husband and a woman with a cart of dishes came to help me up. I said i fell from stepping on that spot, she said ‘i’m sorry’ and then walked back to her cart to adjust the dishes.
When i was at the food bar i saw the manager in back and told her i fell, and she said where? she came out to the floor and saw the spot, the busser came rushing over and wiped it up as she watched. I said i fell and now my back hurts and i twisted my ankle a little bit. She said ‘i’m sorry’.. By then the lady that had the cart started bad mouthing me and in an angry tone of voice she yelled ‘i said i was sorry, what more do you want?’ among other things in spanish (i am an american, i speak english!)
when i looked at the manager standing there between us, i asked her why she was allowing that woman to talk to a customer like that, she just shrugged and walked away, back to the back and into the kitchen.
For sunday and most of today, my back has hurt me, and my ankle was a bit swollen. But it’s mostly the terrible management and the way the employee was allowed to bad mouth a customer who had just fallen at their fault that was shocking to me.
I want to know what the process is when one falls and is injured in your cici’s.. So if it ever happens again (if i ever bother to eat there again).. I know what to do..Especially now that i know you have no decent management there to take care of emergencies. I do not have the money to take myself to the emergency room and pay hundreds of dollars when your restaurant is at fault. Wish it would not have to be taken to court, but i guess i would get a lot more money that way.. Do you even care? looking forward to hearing back from someone who is in a real management position and a responsible, reasonable person with authority on this matter. Thank you, ellen feltz, lnmfeltz at gmail.Com
My son works at the location in Morresville, NC. The GM there is atrocious! He verbally assaults the employees and I have witnessed him sexually harass some of the young women (high school age) that work in this location. My son has become increasingly upset by the way the store is run and as of today was sent home because his GM did not care for an answer that was given. The food quality, if you can call it quality, is less than that of garbage food. The employees are treated as second class citizens and are working non-stop hours [4 open-close shifts in a row] without any assistance from management or owners. I have tried contacting the corporate office, but get thrown back to the local store. This needs to be addressed by someone, anyone out of TX. Labor Board has been contacted as well as the BBB.
I have run restaurants for over 20 years and I have never seen such ineptitude in my life!
Greetings & blessings from Yauco, Puerto Rico. 1) Please include the complete information of the Cici’s in Yauco Location, Calle 25 de Julio, Yauco, PR 00698. It wouldn’t let me finish the on-line feedback form because Yauco’s location, nor Puerto Rico was in the “State’s” list. 2) That franchise is losing business because it doesn’ have their tel. # visibly available outside their location, so that clients can call for Take Out orders without having to go in. 3) Please update Cici’s website Headquarters contact information’s & telephone #’s.
My contact telephone #s in Yauco are: (787) 384-XXXXX, or (939) 289-XXXXX. I also receive texts, which can be better. Send me your contact & best time infor. Thank u very much.
There was a time when CICI’s rocked, I used to want to go back, NOT ANYMORE, my food was attacked by GNATS! you know baby FLY’s freshly hatched MAGGET’s, I had just sat my food down on the table , when I realized that several GNAT’s had landed and had become knee deep in my blue cheese dressing, This happened at the TOMBALL TEXAS STORE #255 – THEY NEED’s A BUG LIGHT!!!!
I WILL NEVER EAT AT CICI”s AGIAN EVER!!!!!!! I took a couple pictures of my (GNAT SALAD AND RECEIPT) I’m not sure who to send that to, CICI’S ARE THE HEALTH DEPT.
GOODBYE CICI’S!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Not only have I been a customer, but I have a minor family member who Is an employee of CiCi’s Pizza on Germantown Parkway in Cordova, Tennessee. The managers in this location are verbally abusive to the employees, yelling at & cussing them. Most of whom are minor children in high school. My child, a 17 tear old was told by her superior to “shut the f@!k up”, among other things. These kids are told to run errands for the managers pick up cigarettes, etc., not to mention abuse the time clock, Racking up overtime pay when they aren’t even there. Someone seriously needs to Check-In to this establishment.
I am a school bus driver in Wichita Falls, TX.
today, 5/16/17 I and my partner brought 100 kids to the CI CI’ s in Southwestern Pkwy. I did not bring anything for my lunch because I was here with a group once prior to this day and the store was kind enough to give me a complimentary buffet. Today, however no. They would not. You folks need to get it together. I went with out lunch thanks to your store here. I will find another place to eat and will discourage friends from coming here.
Good Day
I am a cicis worker..me and my coworkers are not happy on how filthy our store is tiles broke dirty not safe for Ppl to eat there we get hours shaved from our check first pay is td but the checks didn’t come they said tm they might be in our power went out and our boss would not let us leave and then said he can’t pay us for the 3 hours they made us stay I am very unhappy with all of this a lady fell in the bathroom due to the broken tiles that are missing and cracked not a happy employee.
I was on a American Airlines flight sat next to one of your regional managers she was talking to a woman next to her saying she would take her family to one of your restaurants because of the type of people that eat there. She then went on to say she lived in Richmond VA. Said she liked it because it was liberal and all the backwards people lived out of town and how she lived in Austin TX and stayed close to town because TX is full of backwards thinking people. I finally asked them to talk about something else because I’m not liberal and found her conversation disrespectful! I hope your company doesn’t share her thought on everyone who’s not liberal is backwards and needs to be dismissed! Stop the hate!
I’m so sorry.
My husband and I eat at cici at least once a week. we visit the murfreesboro, tn location. the service there is exceptional and the manager greg is fantastic. He remembers our special requests for certain pizza week to week. We have been very satisfied with cici pizza and the cinnamon rolls have been second to none, till a few weeks ago. I asked Greg if any thing had changed with them and he said they changed the dough packets. That was a horrendous mistake. They taste of a chemical. I have stopped eating them all together. I have been a caterer,resturant owner, and a baker. I employ you to change that packet back, I would even urge you to recall and send the packets back to where you got them. It is my opinion that they are terrible. I have stopped eating them altogether.
very disappointed
Pat Robinson
Rockvale, TN 37153
Horrible management staff at the location in Clearwater, FL. My daughter works there and they treat their employees without any respect whatsoever. They need training on how to treat people and run a business, especially Mary. My daughter is under 18 and I should sue for unfair labor practices.
Cynthia,
My son works at one here in NC and your complaint seems to be the going trend with this company. Lack of respect, verbally abusive, hours shaved off of check, sexually harassed, etc. the list is endless.
Texas City, TX location – Sitting in the dining room while writing this review. It’s been a while since I’ve been here, but probably won’t be back. This restaurant has been going downhill for quite some time. Employees are constantly taking money from new diners coming in, although they have no food on the buffet to offer diners already in the restaurant. People are standing at the buffet counter waiting for food to be cooked. We ordered a personal pizza and it came to us cold. There aren’t many places to sit, because quite a few tables are dirty. There’s no one on the floor cleaning. In the time we’ve been here, we’ve seen maybe 4 or 5 pizzas go out on the buffet. The rest are going into boxes for takeout orders. We pretty much just spent $18. on salad.
At the Ci Ci Pizza Houston TX #358 Tues. 03.14.17 Spring Break Week
This location is sad, mismanaged the food was not that great some of the pizza was over cooked…not enough cheese used on the pizza the garlic cheesy bread dry very little cheese …..very unsatisfied!
#1 they didn’t have any silverware only plastic forks and no straws…they had a package of straws that everyone had to stick their hands in to get one….very unsanitary!!!
#2 no crushed red peppers or parmesan cheese #3 they are understaffed only had one bustboy and he was working his butt off clean tables and clean up spills he was working harder then the little staff behind the counter.
I just went to Cicis at 7763 W Irlo Bronson Memorial HWY, Kissimmee FL for Dinner 2/4/2017 and the lady that has a “Manager” Position went straight to my table because when I paid I bought 2 drinks and the guy at the register gave me a smaller cup and DID NOT STATED it was for water only I thought it was a kids drink so I put Fruit Punch in it. So, she got to my table and started YELLING at me and said: “Ma’am that clear cup is for water so if you want a drink you have to actually PAY for it, TOOK the drink from my 5 year old daughter and threw it in the garbage. I think you as a corporate office need to train your employees on how to treat customers. In that moment I got ready to leave didnt even finish my food because I was so embarrassed. I am a Professional Business woman and there is no need for a manager to be that disrespectful to the Customers. E
This has been such an Horrible experience being our first time in this establishment. For the record I went and paid for the drink she literally took away from my daughters
hand and she said that she wasnt going to charge me for it. So, my question is what was the need for her actions? For the scene she made on front of everybody because that place unfortunately was packed!!! if she didnt want to get my money? Because I am Spanish? Maybe ?
Please make sure this is addressed the correct way this cant happen anymore. Take a drink from a 5 year old and throw it in the garbage its not a good thing. She could have come quietly and let me know.
Thanks and I will not come back to this place EVER!!!!!
#91 Gen Mgr:Glen Jahns Lake Jackson Tx
This cici’s pizza is HORRIBLY DISGUSTING. The floors are greasy NO CLEAN TABLES i my self had to get napkins and germ x a clean a table my hands got all sticky pulling out our chairs my flip flop litterly got stuck to the floor . the pizza bar was empty and the noodles that were left were all stuck to the side and crusted up we asked for new ones and the manager said ok they will be right out we waited 30mins then asked again he said the same thing once again lets just say my children never got their noodles at ALL my husband got maybe 3 slices of pizza and I had 2 my children had one each due to no PIZZA WE PAID$28.06. When we could of gone to pizza hut for that price . and no it wasnt packed or rush hr…This time and last time and had the same experience we thought the first time surely it was just a bad day for them but no then we go to the bathroom. Their is poop all over the womens toilet and period on the other other one so no clean toilets ! and NO SOAP … SO HOW DO THE EMPLOYEES WASH THEIR HANDS! We caught the man pressing the dough on his cell phone then goes back on touching the dough… We asked for brownies and cinnamon rolls they said they didnt set any dough to rise this morning so they dont have any to severe! All they had was old apple pie pizza and the other dessert pizza that was also old .And they all had potty mouths on them in frount of my children! The windows were so filthy i will be making a report to the health department of lake jackson because this has gone on way to long … You all should do something about this ! Maybe up the pay or something because non of them are motivated to work and im sure the pay rate is the reason why ! It makes me want to go and just help them but my husband said no they work here you dont !?we will not go back there again and ive talked to several people at church and family and they all say the same thing . which is real sad since yalls pizza is really good when its made right and out on the bar. And the last weekend we came they were open at 12pm and then had to close the restaurant til 4:30. Because it was so dirty they had no plates to serve on or tables clean . which they thought was funny then . its out of control there !
We just went to cicis pizza in gainsville we eat there all the time it was my favorite place was new manager rude she told me off because we ordered a special low carb pizza limit one per person (small crustless pizzas) 15 dollars for me and my son told me there was a limit in a all you can eat buffet toilet so nasty she told me not to tell her how to run her business 21 yrs old look at these pic. Store# 388 address 3246 sw 35th blvd help me share this maybe the head office will see
I went there with my 2 daughters, went to the restroom and the manager was in the stall doing nothing but on her phone. my daughter was needing to go to the restroom very bad and she did nothing but be on her phone, then I go out, get my 2 buffets and gave my youngest a piece of pizza from my buffet and as we are eating they are staring at us talking about us. her and some other girls making us very uncomfortable then one of them goes up to us tells us that we need to pay for a 3rd buffet and throws a cup at us on the table. Very rude people. Not sure what their name was but she was a tall skinny mixed girl with curly red hair and the other one looked Mexican. Gun Barrel Texas
Im from fort smith arkansas and today on the 14th of. Nov. We went to go get 3 hot and ready pizza on grand ave and we had to wait 15 minutes just to get them,Now i believe your add says hot & ready with out waiting i would like to know what can be done about this matter because that is false advertising on there part,thank you and have a nice day
I’m pretty sure you’re thinking advertisement for the Hot and Ready Pizza from Little Caesars, not CiCi’s.
Visied the West Vine location in Kissimmee, Fl. The manager Jorge or George greeted us an took our order. He was very friendly and made sure pizzas were always replenished and customers were seen to. The guy cleaning tables was on top of removing plates and cleaning. All staff were friendly and helpful. Overall great experience after having a bad experience at another location.
We live in Odessa,TX. We came to the only Cici’s pizza in Odessa Halloween night. We have been here many times before, and two weeks before Halloween, there was a sign posted that on Halloween night, ALL children 10 and under would eat for free. We don’t celebrate Halloween, for spiritual beliefs. But being a mom of two small children, I decided that this year instead of just staying home, we could go out as a family to one of our favorite places. When we got there, the cashier was very rude to us and told us that our children couldn’t eat for free because they were not dressed in a costume. We showed her the sign, and the sign did not say that children need to be dressed in a costume. She rolled her eyes at us, turned around and got her superior. Then that woman gave us attitude, made us feel very discriminated, and made my daughter cry. It was a horrible experience. I will never go back there.
To whom it may concern,
About three to four years ago there was a CiCi’s in Cranberry Twp Pennsylvania. This location was about 30 min from my house and easy to get to. My now husband and I used to go and loved the food. The place was always busy. One day we went to get some great food and realized that it was closed. We were like WHAT?!?!?!? We have tried to find another location close to home but the closest is near 2 to 2.5 hours away. We now have a 15 month old son and can not travel that far to eat. I don not understand why this location was closed.
When you read about the history it says they now have over 600 locations. I find that a joke. Are these locations in the same cities just 5 min apart???? Because from what I am reading they must be because a lot of people do not have a Cici’s near them. How do you actually make any business?? I am an assistant manager in retail and I do not understand your concept. You would think that you would want those locations that you closed opened so you cold make money. BUT NO you closed them. How are you a profitable company???? Do People actually drive 2 to 3 hours to eat at your locations?? I know I will not be.
Yet you advertise on television about your food. Once again I feel like a broken record WE DO NO HAVE A RESTAURANT IN THIS AREA. WHY ARE YOU ADVERTISING?!?!?!?!? If your are going to advertise you need to put a location here near Pittsburgh, Pennsylvania. If you are not going to get us a location here, STOP ADVERTISING!!! It’s like teasing a child with candy and not giving them the end result, the piece of candy. That would also be like me saying to you would you like a raise, you plan on that raise and what you are going to spend the money on, then I decide to not give you the raise and say too bad. I’m sure you would not like this. And I can assure you that I am not the only DISAPPOINTED customer that you have due to lack of locations.
When are you all going to open a store in London KY or Corbin KY.. We all love to eat at cici pizza but yes closest one is Richmond KY.. I’m to sick to travel
I will not step foot in the indianapolis southside store again. Numerous XXXXroaches and overheard employees talking about mold in the prep area. Also employees overheard talking about numerous employees quitting in the last several days due to filth and new manager not caring about the employees. The tables were not being cleaned. The food did not even look appitizing. I would say very little attention was paid to what was being put on the pizzas. Cheese pizza had things other than cheese. The board of health needs to visit this dump
Hello,
I just wanted to suggest you get another CiCI’s pizza near where it was on West 86th St in Indianapolis Indiana. I went to the location when you first opened and many times afterwards. Sure sometimes there were issues but overall it was pretty good. Could not believed you closed this location because there seemed to be people in there all the time. Biggest problem I saw was poor Management and cleanliness. The current location in the Indianapolis area is just inconvenient and rarely ever go to that part of INDY.
Me and my girlfriend and our daughter recently ate at the CiCI’s in Hickory, NC. It was a bad experience from the start. We stood in line at the cash register for nearly 10 minutes to be able to pay and get seated. The girl who finally came to the register should not be working with the public, I almost turned around and left. I’ve eaten at this location several times and have always had a great experience. I asked the manager if they still say “Welcome to CiCI’s”. He said yes, that he had been screaming it the whole time. It was a total LIE, I have very good hearing, and there was NO employees welcoming customers into the restaurant. I doubt I’ll ever eat at CiCI’s again, because it was just a horrible experience. We weren’t the only ones complaining.
Their was 2 CICI’S in my area 30 -45 minutes from where I live, an had not one problem with either went their at least 10 Times a month loved it. I am really upset that they closed an no one knows why it’s been over a year, so now I have to drive 2 hours to go to one if I have the gas an time NOT very happy. I don’t know why it’s so hard to keep them going, I see advertisements all the time on TV an get upset. Their needs to be one opened again in my area….
We were in town for the AAU Volleyball Nationals and stopped at the Cicis on International Dr. in Orlando. We arrived at 9:20 and were told we couldn’t sit in a particular section because it was closed. However ALL other tables were either full or dirty. So I told her I’m sorry but there was no place else to sit. She in reply said I’m sorry but this area is closed. I said I’m sorry but there is no place else to sit. The unsweetened tea was empty and they refused to make more. The Sprite and Coke were also out of order and they had no straws. They locked the doors at 9:45 even though they did not close until 10:00. There was a line of approx 15 people that were told they could not eat there unless they had carry out! The Alfredo and noodles were then taken out of the heaters and put out front of the bar so they could clean them early. No one ever came and removed dirty plates from our table. The manager and employees were VERY rude! They were clearly more worried about getting out before 10 pm.
why do i constantly see cicis pizza commercials in nassau county new york when there are NO cicis pizza locations nowhere in nassau county . there is one in albany – wow – thats just around the block huh ? i live in east meadow nassau county so where in nassau county will there be a cicis ? if nowhere take the commercials off tv !
My husband & I visited CiCi’s in College Station next to Hobby Lobby. When we went in there was no one @ the counter to greet us for several mins & finally someone showed up to take our order. The man that took our money didn’t offer us our receipt, wadded it up & threw it away. After we got our pizza, which was a very small selection, salad & drinks we went to find a clean booth. All the booths where we wish to sit due to my disability were not cleaned off. We finally were able to get someone behind the counter to get someone to come & clean some booths. I don’t understand what the problem was because they were not that busy, plus they should monitor the temp of their food. Then I proceeded to eat my pizza it seemed like it was room temp & my husband commented on that as well. My salad was good but the pizza kinda took my appetite away. I ordered a pineapple/ham flatbread so I could have something hot and I ate 1 slice & couldn’t eat anymore because I no longer had an appetite. My husband normally eats between 8-12 slices & a salad & I eat 3-4 slices w/a salad. We have never had a bad meal @ this CiCi’s. But this night was different. I went to try to find the mgr & was unable to locate him. While I was waiting on my husband to return from the restroom, I thought I might get an ice cream & I noticed the lid was open & when I looked inside there was some kind of a vacuum crevice tool inside. I took it out & closed the lid and found someone to give the tool to. We were there from around 7:45pm to 8:30pm on Wed. 5/25/16. I couldn’t wait any longer, so we left. I never got to speak to the mgr on duty. I figured I would call the mgr later that night. I didn’t call back that night cause I went to bed when we got home after taking my meds.
I finally called back during their least busiest time on 5/31 & I spoke to someone named RICK. He was very RUDE to me & asked why I didn’t tell someone about my complaint sooner,( I’m not on their schedule), & that Mgrs go to different stores & I could call the home office regarding my complaint. I have called the home office earlier today 6/1 & left a msg for someone to call me back. In a nut shell, we didn’t get our money’s worth. IT WAS A BUST ALL AROUND. Not sure when we will go back or if we will.
My family and I visited the Cicis on S East Street in Indianapolis, IN on April 16,2016 and we will never return and I don’t suggest anyone else in the area visit either. This place needs to be shut down. As soon as you walk through the door you are hit with an odor of wet towels. This immediately turned my stomach- however not my two boys that had just finished a t ball game and were “starving”.
Finding a table that was not sticky to the touch or one that didn’t have spills underneath was nearly impossible. The floors were extremely slick and I witnessed a few people almost fall. The salad was BROWN, and when i notified the worker she proceeded to put the “new” salad on TOP of the BROWN salad instead of cleaning it out. The “new” salad was still very discolored. One of my boys had a plate full of noodles, came to sit down and was in disgust with his first bite. His noodles were still hard, they were not cooked fully. At this point he was finished also. My other child enjoyed his pep pizza. I ha to hold my baby in my arms BC i saw that the highchairs had not been cleaned after use and the only ones i could find were filthy. The final straw was when the waitress parked her cart full of old food and dirty water next to our table while it was very visible that we were NOT finished. At that point it was time to go and we left- without finishing a meal. This experience was a TOTAL waste of time AND money and we will not be back.
*** I have sent in a complaint via email and have yet to receive a reply from anyone.
We have a son that has life-threatening allergies to peanuts and tree nuts. We are thrilled with the updates to your website where it looks like CiCis might be a go to place for us once again. Do any of your food labels say may contain peanuts and/or tree nuts? Are your ingredient statements still current? I believe the last update was November. Furthermore, I believe our CiCis in Wichita, KS has sunflower seeds on their salad bar. Are these sunflower seeds also free of peanuts and tree nuts? Thank you for your time and assistance.
I go to cici pizza all the time …..But lately I have been having bad experiences overall I live in Jacksonville fl and past three times are horrible at one specific location not all of them just this one and I had hair in my food twice no one offered me free meals refund nothing like I actually called the manager over to see and she did nothing but said” OH”like really and my third experience me and my sister were eating and a roach crawled across are food the most nasiest thing that could happen and I kinda feel like I’m being brushed off was told I was getting a boat load of free coupons didn’t get them like thats a lawsuit and a call to health department Like seriously !!!!!!!!
Store 780 in The Colony, Texas
On 3/20/16 I took my two sons to this CiCis. This was not our first time here nor the first time we had the following experience but might be our last time to CiCis.
On this date only 3 employees were working but only one was actually working making pizza. This one employee seemed to be cashier too because one employee was hiding behind the oven texting on his phone. The third, I suppose was hiding in the kitchen.
Most of the pizza trays were empty and when new pizza came out, it was one at a time and it went fast. There were no forks to found anywhere. 2 drink spills were on the floor and didn’t get cleaned while I was there. Plates were overflowing the deposit bins.
As I said earlier, this type of service or lack of has happen before at this CiCis.
?????
To whom it may concern,
I visit your cici’s in janaf shopping center Norfolk,va. It was the worse experience I’ve ever had with a store nanager. I order a 20 piece wing mild n hot well they weren’t cook to my satisfaction so I ask if they could cook them a little longer the employee told me no so I ask to speak with her manager. He approach my table with a nasty attitude n wen I asked if I could get my wing cooked longer I was told it’s an environmental hazard n unsanitaryto do because they come ppcooked already n that they run them through twice and that they were done enough n it was no way I could get them cooked any longer so now I’m furious Mr. Guy say to me that was it n didn’t offer me no other reasoning in my situation he kept going debating with that the wings were done n I told him they weren’t to my satisfaction he says ok’ well nothing he could do after spending my money take or leave n other words that’s what he said to me so I told him to get his ass out of my face he then put me out of his store mind u I’m a 57 rcold vrandmother double amputee wheelchair bound n u have me put out I’m there for my granddaughters birthday my first time ever visiting this establishment n this how u fret your customers I let him know it was my first time@ cici’s I was familiar with their policy’s he didn’t give a damn didn’t offer me anything I thought the customer is right the absolute worse
Very unhappy with my LONGVIEW Texas experience. I am hating the new CICI’S way and have really quit going this past year. If I ever do go it’s usually to order a large pizza to go just because the Alfredo pizza I eat is no longer available on the buffet. Yes I know you can vet it in a small ( I hate those) so I just quit dining in. I decided today to dine in and this time I didn’t see not 1 of my favorites on the bar. I WILL NOT order 1 of those small doughy pizzas so I got a refund for me and my family. I will NEVER support Cici’s again. They quit making the customer happy and only want u to choose from their popular opinion pizzas. So no more togo orders either! I AM DONE!
I love cici’s pizza. It sucks that I can’t eat it very often because there is not one in my city. Please bring your business to maysville Kentucky it would be a wonderful business opertunity.
Me and my son went to a Cici’s Pizza and Longview Texas it was daytime it was not visit there was no wait and I asked one of the workers for a taco Pizza I’ve had it before at CC it was one of my favorite Pizza there was 9 on the bar so I requested and when it came to me I couldn’t eat it it was so poorly made the letters on there we’re old turning brown and there is no sauce to even speak of in tast of it was terrible I took pictures and I still have it and I left that sorry excuse for a pizza on the table in left and I haven’t returned since customer service and presentation is not number one they keep forgetting that they’re here for us .
Tonight I took the family to the cicis pizza on E. Va Beach Blvd. In Norfolk Virginia. We were so disgusted we left. We stood in line for 20 mins. It’s understandable being busy on a Saturday. However….We had one family in front of us and like 10 or more behind us. The manager walked away from the register and disappeared into the back. The family in front of us finally yelled at a worker and said can someone please come ring us up. Finally the manager comes back out of the back and rung the family up. I took my children over to a table to wait for my husband to pay so we could eat. I could see that the families behind us in line were now in front of the register and my husband was off to the side. I went to go see what was wrong I heard the manager tell the woman she could take her family and leave. I asked my husband what’s going on and he said the manager just skipped over him and started fussing with the lady. I went to the counter and said excuse me but we were next in line and we just want to pay for our meal. The guy said we will serve everyone when we are ready. You just have to wait. I asked for his bosses number and name and he asked me to leave. We left with no names no numbers and no dinner. I told them I was going to take a picture beings they didn’t want to give there names and they posed for the picture. So that leaves me here. For some reason I can’t email straight to cooperate. Errrrr what a night
Went to cicis in The Colony (tx), while paying started up conversation with the cashier because the both of us looked familar to each other, she proceeds to tell me shes 17 so i dont know her, fast foward, i go back up there a little later to ask for ranch & couldnt see her. so i looked arround & there she is behind a hall or the oven not sure, holding hands & kissing on the manager… normally wouldnt bug about this but she did tell me her age…. little inappropriate. didnt say anything & didnt get my sauce.
Cicis pizza closed down for remodeling…I’ve tried contacting but I kept run around. I wanna know when it’s reopening off of 1960 and 45 houston texas. So if you could get back to me with more information it would be much appreciated.
I had come with my family a party of 7 adult and 2 kids under 4 at circus pizza location on Broadway in Pearland. We are vegetarians so we do not have much choice in the pizza bar so we ordered a deep dish and a thin crust pizza . The employee brings 2 pizza but they are wrong pizza she has mushroom and we are allergic to mushroom so I tell the employee to make me another pizza and the employee had the guts to tell me that we have already given you the pizza . Mind you we had paid them almost $50 and we were given 2 pizza that too not right order . I tell her to make another pizza and she again knowingly or unknowingly I don’t know but makes same kind of pizza . I had told her that I just want green pepper onion and jelopeneo . Now I am asking them that I want the customer service number and the person In charge tells me she does not know .Suddenly I happen to get a phone telling me I am talking to Jose who is the GM of the store he tells me they will make me the pizza and guess what they bring me personal pizza for 7 people to eat and they give me a large pizza to go for free but still walked out hungry Sloppy Employees they are not trained neither the senior people are trained to handle the situation . I happen to be in Hospitality business next door and we send them a lot of kids group which will now not be referred as I don’t want to refer a business that have this kind of employees period. No excuse for arrogant employees
Took my wife to one in killeen never again first one was closed due to rats they did remodel so we went first very little choice salad bar not worth it took 5 tables to find clean one and they were wiping as we looked pizza was like card board and tasted just has bad. I left comment area manager Charles corphew sends me 2 free pizza vouchers I sent my daughter to get them she tells me staff rude and only pizza they would give was pepperoni I contacted him again very little response I dislike pepperoni so I removed from box and shared with 6 people on street nobody like it and so I told them where it came from and 6 more not going to this very poor food rude place
I went to the cici’s in Arlington off of eastchase and they played Christian music the whole time. I found it obnoxious and annoying.
The closest Cici’s to us is the one in Atascocita #118 and we thought about giving them another chance. Oh boy we were mistaken. To start off with, there’s hardly any pizza ever at the buffet, no matter what time of day it is. The drink station is always wet, and trash all over. The thing that really grossed me out was when the guy poured new pasta into the pan and didn’t bother to move the serving spoon. The spoon got completely covered underneath the pasta. We will not be visiting this location anymore. I am not risking my children’s health.
My husband and I went to CiCi’s store #830 on 12/30/15 for dinner. We paid the girl and then I went up and ordered a pizza, half plain and half with sausage and mushrooms to split with my husband. We were expecting a decent size pizza. Instead we receive a small, child’s portion, pizza with 6 slices. If I wanted six slices I would have gone to the counter and gotten 3 for him and 3 for me. I am appalled by what you are serving. WE WILL NEVER EVER AGAIN DINE IN ANY CICI’S. You have a hell of a nerve serving grown people child size servings.
Joann Darley is a meth cook and working in Smyrna Tennessee, she was moved out of the Lebanon store because of $ problems. I was living with her and personally watched her still at least 3 to $4,000 this last year. I got free food every day but never stole anything from Cici’s. I will testify that i seen her steal and watched the door while she did. I will go to court against her if you don’t press charges against me, if you do press charges i will testify on your behalf. Just Google Joann Darley meth and look at her application.
12/13/2015 I entered your pizza establishment at 2448 s volusia ave in orange city fl, 32763. The worst mistake I could’ve made. My family and I are from the Sanford area and have been to the cicis in Sanford numerous times and it was clean well lit, and friendly staff and the pizza was decent. We recently relocated to deltona and decided to go to the one at the address above. The worst experience I’ve ever had. First the cashier taking the order has her long stringy hair , and no smiles just taking I order, I didn’t want pizza so ordered the 5 wings for 3.99. My husband and daughter got the adult buffet and 2 drinks, and since your red plastic glasses didn’t look clean, we asked for two 2 go cups instead and on top of the $1.72 they charged for per drink, they charged us an additional $.53 for the cups. So moving right along, my husband and daughter go to the buffet to get pizza while I’m sitting at the table with my number so they know where to deliver the wings I ordered. My family came back to the table with these old looking slices of pizza and hard bread sticks, and I continued to wait for my wings. 20 mins later my husband gets up to ask what’s taking the wings so long, to which the little tween snit behind the counter, once again disrespectfully, telling him it will be a few mins. So when he comes to tell me this, I’ve had just about enough. I got up and went to the counter to just get refunded for the wings, and I see an older lady just getting ready to fix my order, as they hadn’t even started my wings yet, and caught this woman sticking her nasty bare, ungloved hands, pulling some already cooked wings out of a plastic bin to put in the oven for me. I lost my mind. Than as I look, I see staff handling wet rags used for wiping down things and than going to handle food. I’m sorry but this is not the way to run any type of eatery. The lamp hanging over our table lightbulb was blown out , as it was at 4 other tables. Your manager their was of Mexican decent, as was a lot of his staff, probably hiring family members, I don’t really know, but he was very disrespectful as well when I demanded my money back. With pizza and drinks and wings and the additional charges for the 2 go cups we spent well over $20.00 in this place, and it was the worse. I will be reaching out to corporate today, to file a formal complaint.
I west to visitar cicis pizza store 835 and is really ga gratis place to go with the family all the staff really work Hard to make sur we have a good time i will definitily rate this restaurant 5 ☆☆☆☆☆
Just went to a Cici’s on wilcrest & hwy 59s in houston last night with my family there was a an inch or 2inch of plastic with a sharp end to where it almost cuts when touched in my 5yr Olds food that he almost swallowed!!!! & Not only did we get that surprise I myself had a fingernail in my slice of the apple pizza!! soo disgusting!!
Ok what they don’t tell if you want a personal pizza And they have a old on display you need to eat that old pie .. ( 1st) God knows how old was that pie .. I still ate 2 slices of the old pie .. And guess what it was old and stale .. So basically I pay over 30.00 for me and my family so I could eat some old ( because is there ) .. Your POLICY SUCKS .. IF I PAY ILL LIKE TO EAT SOMETHING FRESHHHHH NOTTTTT OLD … ANOTHER SCAM BY ANOTHER FRANCHISE.. BEWARE
I see advertisements about your pizza on San Francisco / local area TV yet there are no Cicis listed in this area. Are there any Cicis in this area or planned in the near future?
Please I need the Marketing Director and direct phone, we are Guerra Communications Laredo Texas, Media radio thanks!!!
I must write and tell you I really like your products and so do my grandkids. However I must comment on your recent TV ads. I do enjoy them however there is one where a teenage boy and girl are at Cici’s and he is leaning with his backside on the edge of the counter where pizzas are. This is so unsanitary and violates anything regarding health codes
I just felt compelled to write
janif shopping center norfolk va
ask manager named guy for specialty pizza and he 1st said 40 min wait. Then lady said no specialty pizza, then manager (guy is his name) said cause of food cost is why he doesn’t want to make it and i told him ill ask the owner and manager (guy) said i am threaten him cause im calling owner.
I ordered a pizza over the phone the lady did not take my phone number and told me it would be 15 minutes. I drove all the way to cc and when I get there the lady told me they didn’t have The ingredients for the pizza. They did not offer me a different pizza and they could not call me back to tell me this because they didn’t take my phone number. I let that go without saying anything or calling anyone. Then two weeks later I called them up and make sure they have the ingredients this time to make the pizza. They said yes but didn’t take my phone number. When I got there after the 15 minutes she said it would take to make it they still hadn’t started on making the my pizza yet. I asked her for some marinara sauce to go with it and she said they would have to charge me $.50 for a small cup. They have never done this before. Then while I’m waiting a lady walks in and picks up her order because it is ready ….as soon as she walks in. She asked for extra sauce and the same lady gave her sauce without charging her for it. I got my pizza and asked for a complaint hotline number and she told me it was somewhere on the receipt. Incredible service I would definitely go back.
As a 3rd generation Veteran and proud American I and discussed that such an establishment is open and operating in this country. Not only were the conditions unsanitary and the employees inept and rude but I am sure the majority were undoXXXXented/ILLEGAL.
I have also been trying for 4 days to contact a “Mike” at the corporate # I got from this site….waste of time because this guy is a joke….after 4 days of calling and leaving messages…..you got it…..NO REPLY! How does this company survive…I guess feeding all the illegals cause they don’t care or don’t have the standards set by the great men and women who made this nation strong. So in my eyes this company is TRASH.
I PROMISE TO SPEND EVERY SPARE MOMENT TO SHUT THIS COMPANY DOWN. I WILL START WITH THE BBB, THEN EVERY VFW, THEN TO AARP AND LAST BUT NOT LEAST ICE/ HOMELAND SECURITY AS I AM SURE THESE SORRY SOB:S HIRE ILLEGALS. I WILL NOT STOP UNTIL THIS COMPANY IS SHUT DOWN OR REFORMED TO THE STANDARDS THAT AN AMERICAN COMPANY SHOULD UPHOLD. HONOR, INTEGRITY AND COURAGE…..GOD BLESS AMERICA….WE ARE COMING FOR YOU CICIS.
Gary I feel the same way
DITTO! THIS COMPANY AND IT’S ‘EMPLOYEES’ ARE A JOKE. THEY SHOULD ALL BE SHUT DOWN (BY THE HEALTH AND BB DEPARTMENTS!)
My fraternity set up a fundraiser at the CiCi’s on Loop 288 in Denton. After arriving we were told that the store had undergone new management, and that the fundraising agreement we had come to before was now null. So we decide to just take recipt donations, and have 10% donated from all the receipts collected. As long as there was no in store soliciting. At the end of the night we had over 70 to 80 receipts only 10 of them counted to be donated?! I’m beyond upset at how unprofessional the management was at this store. For you to let us collect receipts all night, but deny us the fruits of our hard earned labor baffles me. There was literally a stack that couldn’t be used because the cashier didnt use the “fundraiser button”. Needless to say CiCi’s will be a last resort for our fundraisers which brought almost 50 customers to your store on a dead Monday night ! Not very happy about the situation at all and will be informing ALL OF GREEK LIFE at UNT to beware when doing a fundraiser here. You’re liable to be deceived and be taken advantage of. Such a disgrace…
Please call me at 610-360-XXXXX: i would like to provide MEANINGFUL feedback (to the RIGHT person) about a recent coupon (and text-message) offer that CiCI’s Pizza just sent to my e-mail (and to me as a text message).
Bad experience…. #408 Columbus Ga
I was quite frustrated with the Cicis in Frisco on October 10, 2015 at the noon meal. I had purchased a coupon from McKinney North High School for free drink with an adult buffet.
Since the Frisco store is just barely into Frisco (basically on the McKinney/Frisco line) , I was told that the coupon would be honored at the Frisco Store as well as the McKinney store.
The Frisco store manager, Mr. Roger Oliva informed me that the Frisco store would not honor the coupon. I told Mr. Oliva that I was sorry to hear that because both my family and my olderst son’s family (who also lives in McKInney) would be going to the McKinney store then and did he want to rethink his position. (We go to the Frisco Store at least once a week).. He said he could not do that.
I find that most unfortunate in two ways: 1. Mr. Oliva’s store will lose a lot of repeat business that we would love to give him if he would honor the coupon and 2) my family prefers the Frisco Store, and now we will not go there for at least the next year (until my coupon runs out!!)
So, I believe Cicis ought to rethink at least that part of their marketing plan. It is always best to keep the customer happy!!!
We just had the misfortune of dining at the 315 Sawdust Location in Spring, TX and it was one of the worst experiences I have ever had. The overall state of the restaurant was disgusting, the kitchen was filthy (surfaces all covered in grime) the buffet was equally disgusting. Old, cold pizza. Wilted salad, old veggies, salad dressings were caked with grime at the dispensing opening. The tables hadn’t been cleared in who knows how long, the floors were SO GROSS!!!! Dirt and food cakes into the grout. So how was the food, you ask? There was no cheese pizza at all on the buffet, and only 3 other kinds that had been there for awhile. We finally got cheese pizza after a 15 minute wait. Staff was rude and unfriendly. You need to get someone down from corporate there to straighten things out. It’s a MESS. Sadly, it was Spirit Night for a local school. You would think for a fundraiser they would have staffed up and cleaned the restaurant. Just can’t comprehend how a store could be run that way.
Our family visited store #40 on Friday, October 8th in Waco, Texas. Service was horrible, store was filthy. There were 36 guests and a half of one pizza out. Salad bar was gross, as well as the dishes were dirty. We left without eating or getting our money back.
I took my daughter and her friend to eat at the Jonesboro Ar Cicis and the food was cold and the cutlery was gross. They all had food on them and we had to wash them so we could eat. The salad dressing bottles were caked up at the top looks like they haven’t been changed in weeks and tasted it too.
Just got back from Lynnhaven North Shopping Center, 2720 N Mall Dr #192, Virginia Beach, VA
It was unhealthy, employee’s were touching floors, doors, and then the food without gloves or washing their hands. A pizza was dropped on the floor, then served to us customers. CHOP ALLEN (manager) told us to hold on a second then didn’t help us for ten minutes and ignored several other possible customers after. He took cash from one couple then touched the food without washing his hands. HE TOO WAS FAILING in my opinion. DO NOT EAT HERE. I have pictures of pizza’s on the floor, pizza being left out under the bar, employee’s failing to comply with Food Ethics(and the law).
The pictures I have don’t show all the Nasty in this Establishment. AFTER I COMPLAINED, THE MANAGER DIDN’T TRY TO CORRECT THE EMPLOYEE’S and he continued his poor ethical decisions. Please try to fix this store
I have been eating cici’s more than four years an this Cici’s place here in 11701SS.International Drive in Orlando is my worst place I have been,the pizzza cold the soda taste water an most of the pizza missing cheese the variety of pizza was terrible I personally won’t recommend this place to any one complete waste of$26.52.
Wow, I was looking where to leave a complaint about your restaurant in Florence SC, but I can see you have an entire page about the service you get at your restaurant, so you already know how bad it is. The employees were arguing with the manager about making tea, I came in with my family of 7 and heard the emoloyees yell awe sh’t. I guess be it was 8 and they were hoping to leave early. The bus boys were waving a broom in the air around us while we ate. I was going to complain to the manager but she was young and already hard her hands full with a staff that seemed uncooperative.
went to the cicis in Garland off of Jupiter Rd and Arapaho. Terrible Terrible understaff. Rude employees they don’t say hi and bye nothing 🙁 the restaurant was dirty plates and cups everywhere only a couple clean booths!!!! the food was raw and not cooked well overall service is a -100000 they suck just saying never coming back to this horrible place !!!!!!!!!!!!
Came to eat at your Sherman, Tx. location and one of the dressings wasn’t filled just sitting on the other side of the salad table. Forks weren’t even out for use, just spoons. After my husband went back for 2nds all pizzas were gone and when I went back no desserts. The manager sat behind the register for at least half way through our meal. No deligation of authority anywhere! Don’t know what number store this is but it sits on Grande and Texoma Pkwy.
This is already the 4th time I have been in your 50th street location and once again I am disappointed! I’m tired of hearing the problem will be fixed but is never addressed. I came in at 4:15pm My Wife I and My Son. Nothing on the buffet I order a pizza to go zesty ham and cheddar never was ready on time. Kat is the name I was given by the manager on duty and it the same woman every time I come and have these problems thanks to the night time she came in and got the buffet up its 5:30 and I just received my zesty ham and cheddar. You need more leaders like that because poor business is never good I will not be returning during the day ANY MORE.
Could you please let me know of somewhere I can send pictures which pertains to your new commercial! We love cicis pizza. Please let me know
Thanks Michael Weaver
On Sunday July 26th, my party of 5 patronized the Cici’s Pizza establishment in Rochester, Minnesota: the one on Broadway. During our visit, first off I was burned by the water in the men’s restroom while washing my hands. Every time a toilet or Urinal was flushed, the cold water cut off, and scalding hot water came out of the faucet, burning my hands and wrists to the point that they were very sore and red. I informed the cashier gal who stated she would let the manager know. The manager never came to speak to me or to let me know that the situation was being remedied. Also, there was absolutely NO supervision over the buffet, and many young children were going up to the buffet unsupervised, touching the food with their hands and contaminating the food. It was a terrible dining experience. I requested to speak to the manager who came from the back of the establishment, wearing no name tag or offering any form of identification. I proceeded to express my concerns and voiced my dissatisfaction with the events of the evening. He states that they would maybe post a notice in the restroom about the hot water, and as far as the children and the buffett, there wasn’t much that could be done about it. The food was not removed and replaced that I personally viewed children handling with their hands and dirty, used plates. This is against health code regulations, and is very poor food service practice. Please reply with a resolution to thsee issues. I would request that this manager who was working from 7pm- until our leaving time of 8:30pm be addressed regarding these issues and the appropriate management approach to resolution of customer concerns. Thank you for your attention to these matters and for addressing the concerns stated in this communication.
When to cici in Oxford Alabama as soon as we walk in at 9:30 she said bar close if you was going to close your bar why not lock the door and change the time on the door from 10 to 9:30.
Worst experience ever. The food had little flying bugs near the pizza. It Nader sick so I asked for a refund the owner Tracy said no. But I’ve never spoken with her. I decided to call cooperate today and I got an answering service. Hopefully they can remedy the situation with a full refund. The customer service in Madison Heights in terrible. Will never eat there again and I’m making a complaint with the better business bureau.
Hello, I am a current employee at one of your eating establishments and I’m currently trying to work to eventually get an assistant manager position. I have reviewed your Appearance standards for the cicis hand book #502, and it seems to be outdated. There is noting confronting the appearance of tattoos and the appearance of male vs female seems provocative towards the males, causing conflicts in the work place. Looking at other establishments and even Pizza Hut, I feel we can be more acceptant of tattoos and piercings themselves. Thank you for your time.
Went to CiCi’s on Youree Drive in Shreveport. While I was making a salad daughter called me over and said she saw a roach….went over to plates and sure enough there was a roach crawling around the plates. I called the manager / cashier over and told him. He looked, picked the plates up, sat them back down and used a towel to wipe around the buffet. I informed him that the roach had crawled around the plates, he simply looked at me, left and took care of next customer. Once he’d finished, I asked for my money back because I was leaving. He asked me, “you gonna leave because of a roach?” I stated yes and he told me CiCi does not give back money but I could have a free buffet on next visit (and he proceeds to hand me back the coupon I gave him) I told him no, I need my money back and my coupon back. He was about to say no again until I took out my phone. As he gave my money and coupon back, he stated that the roach and other bugs come in through the door opening and closing. He stated that they spray regularly and roaches are in the walls. The more he talked the more sick to my stomach I became!! Will never eat at that CiCi’s again!!
Very fustrated that Ive had no response back from this office or corpus christi reg.manager David Bailey.had an incident on friday conserning fly in cheese container.it was they way they handled sitution that has me so upset.so today I will call in health dept. And kitchen cops.managers on ayers st location have no concern at all.Took photos.check my facebook under sandra chavez and you will see what I am talking about.absolutely discusting!
We live in Smyrna TN so that is the store we went to. We called 20mins early to order the chocolate dessert pizza to be told they didn’t make those anymore, okay fine so we ordered the cinnamon rolls. We get there and the price has gone up a dollar. Okay fine. My husband gets home with them I open the box and what a waste of time and money! This poor excuse of cinnamon rolls looked 2days old and the 15 that were in the box were as small as my 2year olds palm of her hand! I took a picture and wanted to email corporate but I can not find an email address to do so! We LOVE Cici’s Pizza but this is a huge letdown.
My daughter has applied for a job with one of your franchises here in Sanford, Florida and has worked there now for 3 days and the owner wants for her to come back this Saturday. What we don”t understand is why the owner is telling her that she is in the running for the job with another girl and is “NOT” being paid!!! And has “NOT” filled out any type of forms other than an application. Is this common practice for CiCi”s?And what should we do? Would you work 3 going on 4 days without pay?
Thank You Very Much,
Sincerely,
Joan M.Mazurowski
need to change locater from zip codes to city & state to locate cici`s. when traveling too much time to get zip code as you already know were you are or going. we love your restaurants. pizza and everything very good and at reasonable price. thanks, harold
Terrible Terrible Service ! All the years been coming here , family, friends, school functions and sporting events! We have lived in Calallen all our lives ,,,,, Never again ! I have already informed Arlene regarding the girls and manager with the tattoos blue shirt (can’t remember her name ) all over about her behavior. I was that bi-weekly customer that everyone who worked their knew my name & family and our order right when we came in, not no more !
One evening at 9:30 on a Friday night , after a Calallen baseball game, they told a family of 8, who I know because it’s a small community that the buffet was closed, but the on door says 11 pm & they were already putting up chairs. I informed Arlene that Tuesday during day, how rude they were and how much money they turned away not just with that family. . I told him I would only come when he was there or order for pickup.
Then a few weeks later I had called about ordering class pizzas for the last day of school, Arlene told me no problem , like usual ( after all Arlene just delivered and made 150 pizzas for our 3rd grade class) so i called and i got that same lady manager and she told me no they were to busy. I called back later Arlene said no problem. NOTE I have never had problems with Arlene or the old Enrique.they always go out of they’re way for customers …
SO TODAY AT 545 we went to eat at Cicis , 6 of us. It was that same manager in a blue shirt. The girl at register was supper sweet , that’s the only nice thing I have to say. We arrived ordered a mac and thick pepperoni pizza that they bring to table. After 25 mintues we still hadn’t got our pizzas (keep in mind pickup only takes 15 mintues) I looked and saw a pan on top rack figuring it was the thick pizza . I (along with my son’s 12 yr old friend , not sure what all he heard)?went up to ask about our pizza, i stood waiting for a bit. The (same lady) manager proceeds to tell me they would bring it out when ready, in a very rude wau, I said okay, then the girl with glasses and a cap said Oh its up here already. I said “I thought that one was mine.” I start walking down to soup and the girl with glasses starts talking about me loudly to manager that I was rude and XXXXXXy…and that “it’s like free pizza ” while the mangaer just shock her heard and agreed with her. Keep in Mind I have worked in postions as a manager and in court, with aggressive clients. Never have I ever seen such a disrespect of customer service or bad management. I confronted the young lady , asked if she had a problem, she wouldn’t look at me and said she wasn’t talking about me. I informed her I was right there listening to their conversation. The manager didn’t say a word just said they would bring out the food, rudely. Which the young girl so graciously gave me. Even as I sat down to let my husband know what had happened they still took another 20 minutes to bring the Mac pizza out! But the people next too us , no time at all.
Terrible Terrible customer service and its proven to be a pattern of this behavior. All the years we have gone there have been great but now, this place is now a low class, worthless fast food restaurant. What made it special was the kindness of the people that worked there “welcome to Cicis “. Now it’s just Ghetto. Don’t spend your money here go buy chicken, they are much nicer there. Such a shame but I have had it and I am letting everyone in my community know on all my social medias. BBB, you name it ! The only reason I didn’t say anything sooner is because I didn’t want Arlene to get in to trouble , bad attitudes & sorry 3 times and your out (within a month). I was even told by the cashier last time that the same lady manager wouldn’t let a cancer patient bring in his special drink for after Chemo. Horrible horrible manager needs to be fired !
This is the Cicis zip 78410 corpus christi TX by 77
Today me and my bf went to eat at cicis pizza on spring creek in plano, tx and we paid almost $20 just for 2 buffets and 2 drinks. Anyways it was 9:15pm when we went inside and as we were walking by the buffet they barely jad any pizza left.and i over heard a worker sayong there going to close the buffet soon. They could of told us they were going to close because they didnt even have fresh pizza they were old and they ran out of pepperonni pizza. I had to wait 5 minutes and whats worse is that i cant order a special pepperonni pizza if its on the buffet.. so we grabbed like 3 slices and when we came back to get more they were out of pepperonni pizza and they were already shutting the buffet down. Waste of money and waste of time im never going to eat there again.
My entire family is ill. We were all fine before we ate at Ci Ci’s pizza in Chester, Va. I have small children in my family and they love going to CiCi’s pizza. We will never eat at this establishment again. My weekend is ruined now. I’m calling my local health department. I don’t want this to happen to any other families. When we were leaving the restaurant yesterday there were 2 tour buses that arrived as we were leaving. I really feel bad for those people and everyone else that may have been affected.
Tonight I decided to take me and my two children to the cicis pizza in Kannapolis North Carolina at cloverleaf shopping center my experience was totally horrible .. I had pay for me and my two children to eat at the buffet after me and my children got done eating my younger children went to go play in the game room about an hour later my two older children come in from seeing a movie at a movie theater my two older children are sitting at the table and I have leftover pizza in my plate they ate two pieces of pizza and after we set and talked for another 30 minutes as we were leaving one of the manager stopped me and asked me had I pay for older kids to eat and I had told him know that they were with me that they had came in later the manager said that he would have to charge me for the two pieces of pizza that my children ate I told him okay no problem but before my older children had came into the restaurant I had asked one of the ladies to fix me a specialty pizza with extra cheese and extra pepperoni and no tomato sauce the lady instructed that there was already a pepperoni and cheese pizza on the buffet t and they cannot make me my specialty pizza I said to myself closing time so I just shook it off but when the manager stopped me and wanted me to pay for my two oldest children to eat two pieces of pizza each off my table which they did not go up to the buffet or drink or anything they ate off my old plates off the table and the manager wanted me to pay for that but yet the manager would not fix me my specialty pizza and the manager told me that it was corporate responsibility to make the customers happy that he could not make me happy and that I needed to contact corporate..has we was leaving after paying.. there was a big pile of trash at the door that we had to walk around just to get out the door.. I don’t appreciate how I was treated and I don’t appreciate how the manager spoke to me and I don’t believe its all corporate responsibility to make their customers happy I also believe that is also the managers responsibility to make all their customers happy ever since this store has change management I have not like going in there…..
I took my family to cici in lake worth it was the worst experience I ever had I travel all over been to a lot of them starts off with parmesan in little pack . Sweet tea was bad .order meat lover pasta it was half a pan if I was lucky it had a half a scoop of sause if I’m very lucky a little bit of cheez it was the worst 20 dollars I every spent
The employee got in her jeep and started it up a lot of black smoke was coming from her tailpipe she was revving the engine to the max can she do that to her jeep
Today i decided to take my kids to cicis pizza, after paying for the buffet and sitting down the last of the pizza was on buffet table THEY HAD RAN OUT OF CHEESE!!!!! And not making anymore pizza till manager went to other location to get more cheese,….how does a pizza restaurant run out of CHEESE!!! They should be well stocked I say…. Manager should of told me that they had ran out before sitting down.. And to top it of management didn’t say they where out of cheese til I had asked to make a certain pizza. Cici’s store 121
We go to Cici’s (Store# 846) every Friday to dine-in for several years. This is a routine that we do because my wife and son love pizza.
Usually my experience is good except yesterday. While I was getting something from the buffet, my wife made the mistake to get a little bit of diet coke in her water cup. When I went back to my table I saw her speaking to one of the employees, but when I get to the table and saw my wife’s face. She was very upset because the employee told her that she will let her get away with the soda this time, next time she will have to pay for it. Once I heard what happened I immediately went to the cashier and paid for the soda, around $2 to the assistant manager.
Obviously I was very upset because the employee spoke to my wife in front of one of the cleaning ladies and other customers, we felt like thieves. I understand what my wife did was wrong because we didn’t pay for that extra soda, but so much trouble for a cup of soda? I don’t think I will return.
My first time coming to the apex NC location and it was horrible!!!! The cashier didn’t even greet us better yet had my family stand for 5min why her an this other co worker chit chat! She finally looks up an gives us a smirk, an say” I’m clocking out now”! And left us waiting again An we had to wait for another employee to relive her; to take our order after we just waited 5min watching her chit chat. Talking about bad customer service! I ask the employee who was reliving her to get his manager . I told the manager what happen only thing was he was Hispanic really didn’t understand me an didnt do nothing to help! so the rude employee was Hispanic too! I will never come back until you guys train ur employees with some customer service skills! I believe this is a franchisee store so they do what they want. Well you lost my $!!!
OK I may not be the smartest person in the world but when you offer a coupon that reads $4.99 for your lg one topping pizza, why is it that they only take $2.00 off and claims that makes it even? My order total was $7.99 now you take $2.00 off of that, doesn’t that make it $5.99 not $4.99. Either I’m dumb or they just want to screw me. This is what happened at the east chase cici in Ft.Worth / Arlington Texas . store # 865..this isn’t the first time it has happened at this store. Please email me back..I have pictures too. Thanks!! Unhappy customer!
I want to compliment the store in Wylie,tx. The manager, Al , is the sweetest manager I have ever experienced at a restaurant!!! We came in for dinner around 5pm for my daughters birthday! We were surprising her so we had her eyes covered and when we walked in we told them it was a surprise and that it was her birthday, so Al participate in part of the surprise, he laid across the counter and when we uncovered her eyes he yelled happy birthday just as we did!! And then he said happy birthday princess and handed her a cup and said her birthday dinner was on him!! She had the biggest smile on her face and was so excited! It was really sweet an thoughtful of him to join in on the surprise!! Even his employees complimented on how good of a manager Al is!!!! Thank you Wylie CiCis and Al for a great experience for my baby’s birthday!!
I went into Cicis on 60th and slide today, and they had a new manager in progress. She was very kind, even when Others gave her a hard time she smiled and apologized. The whole hour we had stayed and enjoyed our pizza I walked up to her to thank her for her wonderful service she had gave us today and she replied “Anything for my guest if I can keep y’all happy and satisfied I’m more then content” She made my family and i feel welcomed with her responce of linsy’s was her name and if we needed anything else let them know and she would take care of us. out of 5 years I have been eating their I haven’t had no kind of kind enjoyable service with this location till today. Keep up the good work cicis I will definitely be returning soon.
I never bother placing complaints because I’m in the industry and have been for many years but your Store number 255 on Tomball parkway is severally neglected. I have never left a restaurant because of dust or roaches but in this case enough was enough. I even pull a member of that staff to the side just to point out a roach and he brought another member and the made a big deal over who was going to kill it. Neither one did shockingly enough. The dust and crap anyone can walk in to see. No need to even point it out. It’s that noticeable. I didn’t ask for anything in return. But someone needs to clean it or at least put people that cared. I hopes this reaches someone for its sake, not mine.
Thank you
I visited Cici’s Pizza at 1007 Beaver Creek Commons Drive Apex, NC 27502 today around 3 pm. Just as we were going to leave we noticed dark spots inside the grated Parmesan cheese. We poured the cheese out and cut the balls open and they were green and grey. It was molded cheese. We mentioned and showed the cheese to the manager Edgar, and all he said was it was the workers fault. We are extremely disappointed. We all used that cheese and nothing was done to fix the issue. We did see him tell the workers to fix it, but all he did was pick up the tray with the cheese and look at it. He placed it back out for people to use. I am so FUSTRATED. What can be done about this I also have pictures….
Last night me and my friends went to the Murphy, TX location at 10:20, this cicis location is open until 11. When we walked in the had already taken down the buffet and we’re cleaning the store. They told us that we couldn’t eat buffet but we can buy individual pizzas. When we asked if it was a hassle for them the lady at the front proceeded to tell us it was a hassle but there was another man that just walked in and they had to make his pizzas too so it was whatever. Then we asked of we could eat the pizza there after it was made and she hesitated and said that they were trying to shut the store down. Not only did they close everything down early and told us we were bothering them by being there, but they had three CHILDREN cleaning up. Wiping down tables and the buffet area also vacuuming and stacking up plates. Maybe 7,8 and 11. What kind of company allows children to clean up their store? We took pictures of the children cleaning.
Im in Harlingen, tx, Cici’s Pizza, on the doors it says Wireless Internet Available. .but the same manager been here since Cici’s started with the wireless Internet, and he acts like his paying the internet himself. .always changing the password, or he gives me the password then turn off the internet, and dumb. .today i asked him for the password have a long story and then at the end of all his bullXXXXX he wanted to charge me to use it…whats going on, now Managers are acting like they own Cici’s Pizza.and other thing this one manager spend all his talking on the phone..check your Camaras at 2:30pm been in phone dor like 20minutes..
Hi, First I want to say that I love Cici’s!! I love it so much I spent about 200 dollars on gift cards for xmas. Yesterday I went to Gainesville Florida to visit my son at university of FL. We rode bikes to the Cici’s pizza in Gainesville only carrying 2 gift cards. When we tried to use them in Gainesville the card reader could not read them and the managerTabitha said she could punch in numbers, something about expiration date. Needless to to say I was frustrated with the situation. If I can’t use them what good are they? We had to ride our bikes 5 miles to get money to go out to lunch! Please make this right for us. It was a terrible experience.
The gift cards are
603571 023608 0767415 4450
603571 033608 0766423 1570
St****@yahoo.com
Wednesday at 10:23am
I am at the Lynchburg, VA location. I am on a doctor ordered liquid diet, due to upcoming surgery. I was with a group of 20. I was not allowed to bring in my special protein shake, due to health dept regulations, according to the manager. So, they allowed sippy cups from home with other liquids, they allow formula and baby food for those who are not old enough for pizza. I will no longer waste my money at Cici’s and if we were not with a group, my family would have left and not eaten here. Bad business practices.
My husband and I used to go to CiCis quite a bit. The last 3 times were not a good experience. We always do the 3 strike thing, if you strike out 3 times we NEVER go back. Our location is in Owasso, Ok. They took out the good salad, the pizza buffet got smaller. The last 3 times they only offered like 5 different kinds of pizza and when they would put a new pizza out it was the same kind…NO VARIETY!!! The pizza was cold and VERY GREASY!! My husband literally tipped his pizza upside down and watched the grease drip off. I used 4 napkins to dab the grease off of 1 slice. We were very, very disappointed. We tried to complain to corporate but the CiCis site kept taking us back to home page. I would like to know how to complain to corporate or do I have do complain to the manager of that certain store???
I live in Albany, Ga where there once was a CiCis Pizza. I know some companies go through situations and cause for it to close. I really loved CiCis Pizza and there are several others that would agree. Please consider bringing the business back to Albany, Ga.
I was at Cicis in Grand Blanc with 3 friends..we frequent this establishment a lot. We we there and it was the worst experience I have had
After eating we got a big plate of brownies and 1of the girls noticed a long hair and it look like it was baked into the brownie . We called the manager over and he was so rude disrespectful unprofessional person I have ever met. That ended my going to Cicis Pizza EVER AGAIN. Sorry to say they lost a good customer
pizza was great/treated great.
problem: tried to do survey and it would not take all numbers to do survey.
WHAT IS WRONG????????????????????
On 1/8/15 While on vacation in San Antonio, Tx. We went out for lunch at 1 of your local CiCis. Now let me 1st say this CiCis @ 12822 Interstate 10 Frontage Rd. #201 San Antonio, Tx was a very nice looking, clean & fresh well stocked buffet. What it was lacking is a manager with a customer friendly personally. I was there on the above date with a party of 5 around 1:30pm, I am diabetic so I need to watch my carbohydrate intake so I always order 2 Atkins pizzas in those small pot pie type tins, this is never a problem at any other CiCis I have been to. The manager at this CiCis told me I would be charged extra for the 2nd one so I told him my wife & I both want 1 each he responded with a bit of an attitude & saying “I don’t think we can do that” what a POOR MANAGERIAL decision!!! Today my wide & I had lunch at our local CiCis I Myrtle Beach, Sc I must say it was nice to be back home and to a CiCis Pizza where to manager & her staff are GREAT. I would never recommend or visit that CiCis in San Antonio off Interstate 10 again. Your company has a problem with leadership at that one. I still feel disrespected by that manager.
My daughters and I had the worst experience at your Rosenberg location. The “owner”assumed that my girls didn’t speak Spanish because they are biracial. They went in to the store to ask for permission to put a poster up for Lamar Consolidated High School’s play. The friendly cashier said sure and when my kid asked for tape, the “owner” said don’t give her anything in Spanish( No les des nada!) Talk about shooting my Autistic daughter’s self-esteem down. I called to speak to the manager, and when I was informing the “Manager” of what occurred , he corrected me by saying he was the “owner” and that HE said it! He said that the girls shouldn’t have asked him for tape because they didn’t purchase anything. Maybe not at that time , but the majority of his business comes from the schools in the area. Remember my girls were there supporting the School District not themselves. Never ever spending a dollar there again!! I suggest you guys provide your Franchise owners with some diversity training. By the way the “owner” was Hispanic with a very, very heavy accent.
20th and Garnett Tulsa, Ok. We went there this evening and it’s not like it used to be and it’s nothing like the commercials. All they had for the pizza selection was pepperoni, pepperoni and hamburger, canadian bacon and pineapple, white sauce canadian bacon, pepperoni and jalapeno and buffalo pizzas. They used to have supreme and taco and others. Most of it was old. WE WILL NOT GO BACK! Highly disappointing! ☆1 star! False advertising!
How does anyone get a hold of a real live person? These reviews are crazy and no response to them either. This is ridiculous! I don’t see customer service as a priority for this company at all.
Dear Sirs: The only Cici’s in town now is the Cici’s at Montgomery Ave and San Mateo Blvd NE.in Albuquerque, NM. They were very busy and they were clearly short people because too frequently the pies were short and weren’t refilled as often as they usually were. I asked for a veggie which took awhile. The bathroom was disgusting. Only one of the bathrooms was working and the other was locked so I am assuming it was out of service. I can’t register a survey because the register was not working so I was not even given a receipt. The desserts really need a change as they are the same for the last 6 years. All in all a very disappointing visit to Cici’s Pizza, San Mateo and Montgomery NE, Albuquerque, NM.
I live in Central Illinois and am so unhappy there is not a Cicis pizza anywhere near me!!! The closest is in the Chicago area, over 200 miles away!!! There used to be one in Springfield, Il, but for some unknown reason it closed!!! My children & I love Cicis!!! Is there a chance of one ever opening in Central or West Central Il again?? This would would make me & my family very happy!!! Thank you
After taking my kids truck or treating we decided to take them out to CiCis for dinner. When we went to the Buffett there was only 3 pizzas out for people to pick from. People were starting to come in and yet they still only kept three pizzas on the Buffett line..so I went to get a salad and saw they had many different things for toppings and ended up having to spit my salad out because the beets on the Buffett line were so spoiled they tasted fermented. That was enough for me to just stop eating my salad. So there’s already 3 pizzas on a while Buffett line to pick from and rotten veggies and then no dessert or soup on the buffett line. Families come to this establishment for the BUFFETT so you would think there would be pizzas galore and fresh food. The sauce on my pizza even tasted spoiled. As a manager of this store you should take more action on making sure the customers are getting what they pay for and to make sure your food is fresh and the establishment is clean. Not sure if they were just trying to eliminate more things for them to clean up but customers should always be taken care of. I will never take my family back to this location on Atlantic Blvd in Jacksonville FL.
This was store #264 Atlantic blvd in Jacksonville FL
took the family out to eat , and they don’t have plates. so they give you Styrofoam plates, but theres dirty plates all over the tables that haven’t been cleared off, Then we ordered specialty pizza to be brought to our table and we never get it because the put it on the buffet but was never announced it was on there or did they attempt to being any slices to the table. ?There was another family there also waiting for their pizza in which they didn’t get also. We told the cooks and they made another one. The pasta was cold and didn’t hardly have any out there- the manager said he was getting some fresh but he never put it out there- I told him why didn’t they have any clean regular plates- he said they were getting them right now- 20 min later they finally put some out but the Styrofoam plates stayed on the counters.- So I was finally tires of seeing all the bad service – I went to ask for corporates #, the girl named Victoria said she didn’t know it so I asked her to get the manager, she did let him know immediately- after 10 min waiting for him to come to the front. he finally came to talk to me in which I asked for the # to corporates office. he went to the back because he didn’t have it. he comes back on his cell phone and writes a local phone # down- I asked him for Corporates main # , he said this is it- I just called my boss to let him know- I told him – no, I need the number of your boss’ boss. he said that all he had- that manager named Adan Sanchez did not follow proper procedures ,He also allowed other guest to eat for free as I stood there waiting for him, because these people came in and asked for him in Spanish- the girl went to go tell him- she came back and told them in Spanish to go ahead . they never paid for anything- I have witnessed this before on other numerous occasion in which the service was bad as well. But this time it was beyond the limit. and I had enough of poor service from this establishment. They need a Manager that knows how to do the JOB and make sure his team is doing the
theirs as well.
This was in Brownwood Texas – Cici’s Pizza # 518
My husband is very upset because y’all took the bacon cheddar pizza out and u just lost customers we won’t be back that is all he eats
I just left cici pizza the manager was rude I ordered pasta to go I didn’t realize you put cheese on it I was asking if it’s the same in buffet he was like yeah it’s good ok my child don’t like cheese first off so that was a waste and he talked to me as if I was a kid no wrong way to talk to me the store #716 worse manager and workers I won’t be back south west and I240 I will not be back
I took my Family to cici for lunch att store #830 this was the worst lunch l ever had the people who work there are rude and dirty the food was cold the drinks was full for soap would never take my Family to cici ever again i wish they close down its not worth my money
We have had a similar horrible experience here in Sugar Land Texas. To be fair, the restaurant used to be good. Beautiful salad bar and clean.
This summer we went 3-4 times and EVERY time there was a huge cleanliness issue. One one trip, roaches. Another, a rag wrapped around a soup tureen. A DIRTY rag people were resting the label on and then putting it back in the soup.
The restrooms are filthy. Even the men in our family complained about theirs and usually they don’t care !
There are very young people cleaning who often leave sticky tables and chunks of food under the tables. We took pictures of that.
Even the cart the kids clean with is filthy. You don’t want to see it while you are eating.
Our local schools order hundreds of pizzas a year from them but there is a group organizing to put a stop to that. At least make the principals aware.
And my neighbor says she reported them to the health department.
The owner of this store should be ashamed.
After today’s experience I won’t go back. The fat manager was rude and some short girl there too, the buffet was empty they talk so much and don’t get anything done.
Cicis pizza el paso rd Las Cruces NM
My family, like most these days, tends to be very busy. We visit cicis in Harrisonburg probably 3 times a month because its enjoyable and we can be in and out quickly. First i would like to say that the manager there with the dark hair, is amazing. She greets every customer coming in and out, shouts out her pizzas, delivers to the table with a smile , stocks the salad bar and keeps it looking fresh. She also runs the front, the pizza line and ive seen her help make pizzas. She is always very pleasant and seemingly enjoys her job. If we walk in and see her working, we immediately know its a good time at cicis.
Now to the bad news. Your other manager there, the shorter blonde lady, not so pleasant and has now ruined our experience there the past three times we have been. I have finally decided to reach out and let you know what is happeneng. 1St visit she was there, my husband asked for a cheesburger pizza after huffing like it was a problem she stated it would be a couple minutes. We visited with two small children so it takes alittle to be settled. To make a long story short we were almost finished with our meal and still no cheesburger pizza. I asked her about it and her response was “oh i forgot, do u still need it?”. I said yes, my husband had been waiting and this really angered her. She went made the pizza and literally threw it on our table, making the pizza slide onto the actual table and never said a word. 2Nd trip, she continually complained on the line about all the people, came out to the lobby to speak to who i assume were her parents, and compained to them how busy it was and why are all these people eating there so early anyway. She was very rude to all the customers, and i even heard a table near us speaking of her attitude as well. Everyone in the store could feel her negativity. 3Rd visit, just this past Sunday was the last straw and maybe our last visit unfortunately. The same manager was on duty so we were already on guard. My first issue was with the front counter girl. I gave her a free buffett coupon (which by the way we were given on a previous take out order due to there mess up with the entire order also on this managers watch) she rang me up and after i paid i said wait, why is it so high, one should have been no charge. She responds with “what? Whats the problem”, i repeated my self, she opens the drawer and basically throws 5$ and some change at me and says here ya go. Then as my family was eating, we watched this manager eating off the line, and continually eat out of a bowl sitting on the pizza counter, of which i took pictures because i was so disgusted(and can provide upon request.). The pizzas were basically all cheese and not kept up. The salad bar was a disaster and her attitude as usual was horrible. Even the people working with her looked miserable. She never says hi, bye , thank you….anything. I have had it with the service this so called manager provides. I do wish i knew her name, but i imagine it wont be hard for you to find that information out. Before we left, the second mangaer, the dark haired one arrived and the atmosphere was changed immediately. She whipped pizzas up and out running circles around the other girl as she was to busy standing in the corner to help.
I felt as if i couldnt possibly be the only person affected in my experiences there in the past month or so, and figured it was time someone spoke out. While we love cicis, watching the manager eat behind the line where my food was being prepared was just almost to much for me. Sorry cicis
One unhappy customer!
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