In 1967, Larry Lavine attended his first chili cookoff that was sponsored by his father in law. Lavine was so taken with the food and the fun atmosphere, he began thinking about opening a restaurant that would have a similar feeling.
Chili’s Grill & Bar’s first location opened in 1975 in Dallas, Texas. The building was formerly a postal office, which Lavine converted. The building had an old-time Western theme that proved to be popular. Lavine’s concept was an informal atmosphere with an extensive hamburger menu.
While the restaurant was still growing, the only beer that they could serve was Schlitz. Schlitz was the only company who offered Lavine a line of credit! Today, the company also serves margaritas. In fact, the company claims that they sell 13 Olympic sized swimming pools worth of their infamous margaritas every year. 
By the early 1980’s there were 28 Chili’s locations with Southwest decor in the Texas region. If you look carefully around the dining room you should find one picture that is hung upside down. This tradition appears to have started with the first location as a sign of good luck.
In 1983 Lavine sold the restaurant chain to Norman E. Brinker, head of Brinker International.
In 2017, the company dropped approximately 40% of its menu to focus on hamburgers, fajitas, and ribs, which are their biggest sellers.
Today Chili’s has 1,606 restaurants in the United States and internationally in Asia, Europe, Central and South America, North America, and the Caribbean.
Brinker International, the owner of Chili’s, is also the owner of Maggiano’s Little Italy restaurant chains.
In 1967, Larry Lavine attended his first chili cookoff that was sponsored by his father in law. Lavine was so taken with the food and the fun atmosphere, he began thinking about opening a restaurant that would have a similar feeling.
History
Chili’s Grill & Bar’s first location opened in 1975 in Dallas, Texas. The building was formerly a postal office, which Lavine converted. The building had an old-time Western theme that proved to be popular. Lavine’s concept was an informal atmosphere with an extensive hamburger menu.
While the restaurant was still growing, the only beer that they could serve was Schlitz. Schlitz was the only company who offered Lavine a line of credit! Today, the company also serves margaritas. In fact, the company claims that they sell 13 Olympic sized swimming pools worth of their infamous margaritas every year.
By the early 1980’s there were 28 Chili’s locations with Southwest decor in the Texas region. If you look carefully around the dining room you should find one picture that is hung upside down. This tradition appears to have started with the first location as a sign of good luck.
In 1983 Lavine sold the restaurant chain to Norman E. Brinker, head of Brinker International.
In 2017, the company dropped approximately 40% of its menu to focus on hamburgers, fajitas, and ribs, which are their biggest sellers.
Today Chili’s has 1,606 restaurants in the United States and internationally in Asia, Europe, Central and South America, North America, and the Caribbean.
Brinker International, the owner of Chili’s, is also the owner of Maggiano’s Little Italy restaurant chains.
Went to Chili’s off I10 in Jacinto City, TX. The service was horrible. We waited for 1 hour and still no food. Guest that got there after us received their food and we still sat and waited. We paid for the only thing that came out and left. I let the manager know and she act like she didn’t give a care. I am a frequent Chili’s customer but after this visit to your location off I10 I don’t know if I will ever visit again.
My family and I ATTEMPTED to dine at the restaurant in Norman Oklahoma last night 02/05/22. We were told that there was a 30 min wait. We gave a name & number and started waiting. after 45 min, we asked the hostess were we were in the list. she responded with we don’t have “my name” in the list and that we would have to start over waiting. mean while I counted nine tables that were open. The excuse of staffing is getting old now. They manger of this location needs to be replaced or the location needs to shut down. Customer service sucks at this location. don’t go!!!!!
Aware,
Yesterday, there was an issue as I dined at your establishment in Morristown, TN. First, I am a frequent visitor as I have been there about 12 times over the past month. So, I have became familiar with all of your managers, bartenders, and servers. However, what happened yesterday was very uncalled for. My server, Taylor, had brought me a drink by that the bartender “over-poured”. I told her that I would take it & that I would pay for it. A few min later, she came back & I told her she could take it away but I’d still pay for it. She stirred as she was asking me what was wrong with it & politely removed it from the table. Then, she returns to my table crying. I found out that she was being forced to go home because the manager, Doug, had accused her of taking a sip of the drink. THIS IS NOT TRUE! He also reprimanded her for even bringing the drink after I even said that I would pay for it. Problem is, a week prior, HE DONE EXACTLY THE SAME THING AS I WAS SITTING AT THE BAR & DIDN’T MAKE ME PAY FOR IT! I even had to cash out early yesterday. There was no sense in this. They didn’t even come ask me about it or apologize. I am sending you this for documentation. Please email me.
I went to the Chillis at i 240 and sant fe in oklahoma city to get a pick up order and they forgot my cole slaw called and someone who said they were a manager said I would get a giftcard and still have not seen it and it has been 2 weeks guess you just forget peoples food and then lie!!!!
I just left Chili’s in Alvin, Texas after seeing a woman get choked at a table across from my children, my family, and I. The hostess saw it as well. The hostess did seem to want to get involved. They said there was nothing they could do. They have no cameras! Don’t eat there. If someone wanted to come and do harm they would never catch them. This man walks away with abuse and could potentially be a killer later. If you are bold enough to choke a person in public, in a restaurant filled with people you are a psycho. The worst part is he knows he can get away with it. Way to go Chili’s. I will never eat at a Chili’s again. Chili’s, the place where you can go to eat and get away with anything and still be served like a human being while choking out the person next to you.
I would like to see a Chili’s in Paducah, KY and/or Cape Girardeau, MO. The closest one to me (I’m in Southern ILL.) is Carbondale, IL. That’s over a 50 mile round trip for us.
Hope you will consider it.
Just TRIED to order ribs from the Jackson ms store on Briarwood dr..was told they were out of ribs and it would be a 2-3 hour wait.REALLY? very poor planning as it was eleven forty five right at lunch time.
I went to chilis in Ruston ,La and it was awful the managers were rude and were short staff and very nasty inside.I saw a employee and a manger arguing in front of the customers and the employee stormed out the place and many guest left as well.I don’t think a place of business should be open the managers name were Pj Johnson and Domonic Calhoun.
HI,I HAVE EATEN AT CHILI’S BEFORE AND I THOUGHT IT WAS REALLY GOOD FOOD.THIS WAS IN BROWNWOOD,TEXAS.BUY MY COMMENT ISN’T ABOUT THE FOOD OR THE RESTAURANT ITSELF.MY COMMENT IS ABOUT CHILI’S COMMERCIALS.I’M NOT TRYING TO BE UGLY IN ANY WAY,BUT THE WAY HOW THE SONG IS SUNG ON CHILI’S COMMERCIAL KINDA SOUNDS LIKE A CARTOON CHARACTER THAT IS A VULTURE AND THE VULTURE SAYS,”DA WHICH WAY DID HE GO GEORGE?WHICH WAY DID HE GO?HIM WENT THAT A WAY”.PLEASE CHANGE THE COMMERCIAL TO SOMETHING BETTER.THIS SAME TYPE OF COMMERCIAL HAS BEEN FOR A LONG TIME AND I THINK CHILI’S CAN DO BETTER THAN USING THE SAMETHING OVER AND OVER AND OVER AGAIN.THANK YOU HAVE A GOOD DAY.
I ordered items this evening through Door Dash to be delivered. The order consisted of southwestern eggrolls and chicken crispers. I specifically requested extra ranch dressing when placing the order. I even asked the Door Dash driver to make sure the extra sauce was included when he picked up the order and he stated that he asked the Chill’s employee about the request when he was handed my bag and was told that the extra ranch was included. Needless to say there was only 2 tiny cups of ranch in the bag, nowhere near enough for the amount of food I ordered. I then called Chill’s on Baymeadows Road in Jacksonville, Florida and spoke with the Manager. He immediately turned the situation around and stated it was an error made by the Door Dash delivery driver. Umm excuse me, but it is not his or her job to ensure orders are filled correctly by the restaurant. The chicken crispers were soggy and spongy and the fries looked and tasted like they were left over from lunch time. Most of the food I ordered went in the trash. What a poor excuse of a restaurant and restaurant manager. It would have been so much more professional if he had accepted responsibility for his employees instead of blaming someone else. NEVER ORDERING FROM THIS PLACE AGAIN.
Everyone of those A hole managers or district managers are hypocrites!!! Bad management and a very greedy company!!! Filthy inside chili’s and out. I am surprised there is no foodborne break out yet or maybe there is but they are too sick to report it.
Today is Sunday, September 22, I visited Chili’s in Muskogee, Oklahoma. A manager named Brandon was on duty. We had to leave our name on a computer because there were too many people there. We waited and I noticed several people going ahead us who had arrived after we did. When I inquired the girl who put our name on the computer told me that our name had accidentally been removed from the waiting list. After we finally had been placed at a table, the waiter came and I asked him to allow me to speak to a manager. The manager came and listened to my complaint, all he could say was I am sorry, he had no remorse for us. He just said “I am sorry but I have you seated with Ryan and he will take care of you.” I am an African-American Woman and this was very hurtful because it appeared to be a very racist moment. I waited for 15 minutes and I looked over my shoulder only to find Ryan making drinks at the bar instead of waiting on us. I went to speak with the hostess and asked for the manager AGAIN. Brandon came and I told him about the next incident that had happened, once again he showed no remorse or understanding about our feelings. He could only say “I am sorry, I will talk to my employees.” This was very disappointing for me and my family. I believe the manager should have tried harder to make us stay, he could have offered us an incentive to come back. I don’t like to think that racism could have played a part in this incident. However, this manager made it seem as such. We left the restaurant unserved.
We just have a meal at this place in Jacksonville, FL. My family (2 adults and 2 children) We have next to ours table a off duty server still wearing the Chill’s uniform engaging in an inappropriate conversation with a drunk customer, no even taking in consideration that on the table next to theirs is a family with children. Many of the servers were stopping by to carry on the conversation with the couple. Manager Laura never come out to said anything to us even when I brought this to her attention. Laura (manager of the place) I hope you go back to training it was absolutely discussing the attitude of your employees.
Went to Chilis in Ithaca,New York on Sunday July 21st 2019 for lunch.I was with my daughter and 2 grandchildren. When the waitress finally brought the food everything was cold except the iced tea. We complained to her and she said she would replace my granddaughters meal which she did. When we received the bill we were charged for both the old and new order. She brought the so called manager to use and he said “SORRY” and walked away. The final bill was $59.17 and we figured that was a lot of money to pay for slop. I think the whole problem was with the lazy waitress who was more interested in a larger table with more tips available. I am very upset with the whole place.It seems that you need to hire more compatent people.
I stopped in at the Chillis in Desoto TX. on June 9 for dinner I ordered the chicken fried steak . The dinner came and seem ok until i noticed a hard object in my mashed potatos . I brought this up with my waiter who said he would get the manager. After about 10 minutes he brought our Bill’s to us and told me to chill and the manager would be back with a discount. He never showed himself and gave me the tab for the beer. I kept the object and will notify corporate of the lack of customer service at this place.
First of all, I wish I had read some of the comments before we ate at Chili’s. It seems our experience is the normal operating procedures and not what an eating establishment should provide. On Friday, June 7, 2019 at approximately 5 PM, my wife and I were returning home from a trip and decided to stop at the Chili’s @ 4120 US HWY 77 in Calallen,Tx., for a decent meal instead of the usual burger and fries option. We were seated rather quickly and the waitress took our drink orders and returned with them shortly. We ordered our food and waited for well over 30 minutes before our food arrived. The restaurant was not very busy and it should not have taken this long for our food. We ordered the 1/2 half rack of ribs, brisket, and beer battered chicken plate. WHAT A HUGE MISTAKE. The brisket was cold and hard, the ribs were cold and hard, but the chicken was not half bad. Anyway, we could not and would not eat the ribs and brisket and asked for the manager to discuss with him. At the time he seemed genuinely sincere and accommodating and offered to “remake” our order. He offered to prepare it “to go” and we agreed since we needed to get back on the road. We waited until the following day to eat the meal and I guess that we shouldn’t be surprised to find the disgusting mess that was given to us. He assured us he personally remade our meal. WHAT A JOKE. His idea of remaking the meal was to reheat it and put it in a to go container. It was the same disgusting ribs and brisket we were originally served. The reason we know this is I had removed one of the ribs from the original rack and the brisket was still in the same location over the garlic toast as when we were first served the meal. I can’t believe this is how a meal is “REMADE”. I wouldn’t feed this food to a dog….heck a dog probably wouldn’t eat it either. Needless to say we will never eat at any Chili’s again, especially after reading most of the previous comments from others that have had similar experiences. GOOD RIDDANCE CHILI’S….NEVER AGAIN…….
Went to Chili’s in the Paisades Center Mall in West Nyack, NY on 6.5.19 about 8:20 pm. Only about 10 people in the restaurant including those at the bar. I was seated and told the server would be right with me. After 10 minutes waiting and seeing “3” servers standing at the end of the bar ( I could see them and they could see me) laughing and talking I grew tired of waiting. One finally started toward me when she saw me rise to leave but said nothing as we passed. She simply picked up the menu and returned to the other servers. The “kid” who seated me me looked up from playing on his phone and let out out some noise that sounded like “huh”. Didn’t ask what was wrong or anything ypu’d expect. I volunteered I grew tired of waiting for a server to come to my table and his response was a dull, lackluster “ Oh…okay” and returned to playing on his phone.
Very poor customer service, very poor training and in my opinion extremely poor management.
I’ll not return to this restaurant and while that will clearly not matter to your staff there I am hoping it matters to your Corporate management.
I’m not even sure this complaint will be reviewed but if it is I hope you take action and correct the management and staff at this store.
Rob Roy
My wife and i have been going to the Tilton NH Chili’s since it opened. We just returned from 4 months in Florida, walked into Chili’s in Tilton, sat at the Bar, as we always do and as usual we felt like we were bothering “Ashley” when we asked for a beer. My wife asked her if she was ok and if anything was wrong??? we had our beer, i asked Ashley what days she has off? so those are the days i will go to Chili’s.
On the way home my wife and thought about it and for all the years we have been going there, only one Bartender has ever said “Hi, how are you doing today welcome to chili’s (smiling) No one at that Chili’s ever smiles. they all act like they can’t wait to get out of there and they just went out back to smoke a bone. Years ago Tilton had a Bartender named “Panda” she was the only one with a good attitude and a smile and could cary on a conversation. That’s why Panda left Tilton, she told us everyone was so miserable in Tilton. She was great
This all comes down to POOR MANAGEMENT!!!!!!!!!! Smiles are free.
It should never be about the Bartender, it’s always about the CUSTOMER. That’s why they call it customer service. Something the Tilton stoor knows nothing about.
While visiting Florida, the first thing we notice was that everyone at all the Chili’s was smiling, welcoming and nice and we wondered why everyone is so miserable in Tilton.
Do some training, fire the existing Manager and get someone that knows what customer service is.
We are in our early 60″s so we do understand that we expect more than a younger person would. at our age you just get so tired of miserable people in the customer service industry. “you don’t like people? find something else to do, you never bring your problems to work, EVER, be a professional. Something the people in Tilton are not –
I’m done with Chili’s in Tilton.(we visited over 50 times per year- done-over)
My wife and I visited your Chili’s restaurant #1593 on Military Trail in Delray Beach, Florida on Sunday, March 31, 2019 around 5 o’clock. Our guest check says “reprint 5:45 pm”
I ordered the half rack of ribs. Our waitress apologized after she sat the plate in front of me. She said she had taken down my order incorrectly and placed a full rack of ribs in front of me. I explained that I could not eat that much and ask that she take it back and bring me a half rack. She said it was her fault and that I could keep the full rack and offered me a box to take the other half home and she would only charge me for the half rack.
Later Mike, the manager on duty, passed by and ask if we were happy with our food. I said I was very happy. About half way through my meal, the Manager (Mike) came back to our table and said he now knew why I was so happy with my food and said that he had to take the half rack I had not ordered and ask me to promptly remove it from my plate. I did not explain to him at that time that I had offered to send the food back for the waitress to correct in fear I would get her in trouble.
This manage was rude and wrong in so many ways. First, besides being very rude to me as a customer, the food he took back had been on my plate with me breathing over it for a good 5-10 minutes. I ask him if he planned on serving the food off my plate to someone else and he said no. My wife then said, so you’re taking the food from his plate and throwing it away. He didn’t respond.
After we finished our meals, my wife wanted to explain to him that we had offered the waitress to replace the full rack with a half rack. My wife saw the manager and motioned for him to visit our table. He looked straight at her then turned around and went through the door to the kitchen.
We felt that he had acted so inappropriately that we should contact you to let you know.
I am sending this information as I was not sure the survey at the pay kiosk would capture my dissatisfaction. Our experience started the parking lot as a waitress was apparently late for work. She pulled up to the back of my as I was parking beeping indicating I was moving to slow. She pulled in front of me, parked and ran inside. We were then told the the restaurant was short staffed and 2 cooks didn’t come in to work. The wait would exceed 45 mins. While being seated I discretely requested I NOT be seating in the section the rude waitress from outside was working. The hostess became frustrated and LOUDLY notified the waitress I didn’t want her to serve us. The meal went down hill from there. Our waitress Sheyvna was as nice as possible considering the situation. Our Texas loaded fries somehow had tangerines cooked in with the cheese (personally I feel it was intentional, how disgusting was that) The manager removed from my bill BUT no apology offered, the cheese quesadilla was greasy I mean GREASE pouring off of the food. To be treated in this manner was horrifying, 817 Old York Rd, Jenkintown, PA 19046 needs a formal visit from Corp and a serious attitude adjustment. #30023
The customer service is so poor at this location 518 Farm to Market 1960 Rd W, Houston, TX 77090. My husband and I walked in and spoke to the host asking for a table for two and informed us that it would be a 15-20 minute wait which was OK, as they had a $3.13 Presidente Margarita special & it was semi busy. My husband then asks if we could sit at the bar because it was empty & the host still said we would have to wait. We sit and begin to wait, 15 minutes into waiting a couple comes in also asking to sit at the bar and the host lets them walk straight in. She apparently asked the bartender if it was an open bar, which it was but did not have the courtesy to acknowledge us and have us seated. Me not wanting to make a scene at the restaurant, I remain calm & continue to wait. Minutes later a whole group walk into the bar and another guest gets seated at a table immediately. This really ticked me off so we just left after waiting a total time of 28 minutes. They definitely did not deserve my service. So much for my margarita witch is pretty much all I wanted. I would really love for this to get situated as this was very disappointing visit & waste of time. All I ask for is great customer service and the staff to be properly trained as it seemed like no one cared to be there or do their job correctly. Employees seem as they are just there to collect a check.
I ordered food from this location on 2/26/19 and I spent 58.20. This is a late posting because I am a very busy person, however, I felt the need to write this review. I ordered the 2 for 25 and a trio fajita with to go queso. The whole order was for pick-up. When I picked my order up and returned home, as I had out of town guess to feed, we noticed the order was wrong and food was missing. They gave me a bacon burger with broccoli, yes wet broccoli in the same plate. The burger was wet, not only that they did not give me the rib plate, which was the second meal of the 2 for $25. The Fajitas was cold. I call the manager and told him, he offered to send me gift cards, I refused. I explained that we were hungry now and we would come back and pick up the corrected order. He gave me about a 45-minute timeframe as he had three other callers on the phone with messed up orders and complaint, and they were busy. Now wait for it! I called before I left to go get the order to see if it was ready, how about he told me someone had already picked the order up. Really! How would someone pick up my order or even know that I had a complaint. He tried to offer gift cards again. I told him he was a liar and a thief. I had already spent almost 60 dollars for food that I did not receive and was not eatable. I told him I wanted a refund and to put my money back on my card. He said that he would. Okay, check my account a few days later and he refunded $22. Is this really the type of management that you want to represent your company? I can assure you if he goes to this extreme to steal from customers, how much is he stealing from your establishment. I use to eat at Chili’s all the time and since living in Knoxville and visiting this Chilis, this is the worst and I will never eat there again and have warned all my friends. I had to write this review because the owner needs to know this. I am not sure if this is a franchise or not, but I can assure that the crew there do not know how to work under pressure.Also get a new cook, well done does not mean burnt.
My sister and I celebrated my birthday on 3/5/19 around 1:30 pm at Chili’s in Hiram GA. I have eaten at Chili’s many times and enjoyed the food, but this time I was in for a real surprise. The waitress was very nice. We ordered the our food and was getting ready to enjoy it when I stirred the beans and they were slimy like okra and spit with mucus in them. I asked the waitress to look at it and she said it does look funny. I asked for the manager and she looked at it too. With a smirk on her face she said it looked funny and maybe it was the tomato paste. Well tomato paste is red and the stuff in the bean was clear like snot and mucus mixed. What got to me was the attitude of the waitress. I was out done, my sister and I was literally sick. I think this is not acceptable and nasty!!
My letter is not about the food or service or lack thereof.
My complaint is about the management. I’ve beena regular at Chilis located at 3490 W Century Blvd, Inglewood, CA 90303 for YEARS now, at least 10.
I am pretty much there every Thursday and Sunday. Over the years I’ve seen your selection of managers literally run customers out of the location. Roughly 2 years back a Caucasian manager was brought in to manage a location largely frequented by minorities. This man complained about the noise on Sundays while people were watching Football! That side of the bar has televisions, people root for their teams, it gets loud. It got so uncomfortable that we all stopped going and went to another local bar. Please keep in mind that it was A LOT of people spending A LOT of money.
Fast forward to finding out that he had left, we slowly began to trickle back in. Moving to present day, once again Chilis has some new management that seems to be firing people left and right. That location has ( well HAD) some really great servers and bartenders; many of which had been there for years. Now seemingly every other weekend, someone else is fired. Chilis should understand that the food isn’t all that great and with the limit you all place on their ability to pour GOOD drinks, the drinks aren’t that great either. We go there because it’s a local place to see our friends and our favorite bartenders whose personalities and service make the so-so food and weak drinks tolerable.
Most recently I came to find out that this same new male manager has fired yet another beloved bartender; her name is Shelly. She was hands down the best bartender on staff! Everyone loved her so much that the news spread like wildfire and personally I was so upset that I decided to write corporate. Chili’s management routinely manages to run their best employees away/or fire them and their good PAYING customers at the same time. I’ve personally met the new manager and in my opinion he’s a big guy on a major power trip. He’s the one you need to get rid of and bring Shelly back!!! There is a large group of us that will be boycotting Chilis for this most recent firing. It’s ridiculous and your corporation needs to do a better job of picking its managers because THEY suck… not the employees. The staff is so worried about being fired they can hardly do their jobs. They rush around inadvertently giving poor service if they’re at the end of their shift for fear of getting fired for overtime. This is absurd! You should encourage them to not have to worry about that but to make sure they’ve completely served/satisfied the customer w/out them being a nervous wreck over being fired. I know this because I once encountered an employee who was clearly anxious and I asked them why. When they told me this I was flabbergasted. In addition to that, every week there is a new set of rules for customers. Most recently I was told we now have to put a credit card in a glass on the bar! This is absurd and it doesn’t happen at other Chilis. Chilis is being discriminatory and racial profiling because of the area the location is in and you should be ashamed of yourselves for how your management treats its employees and customers!!! It is my hope that you share this with the management of that location as well because the Inglewood Chilis needs a serious management intervention.
My sister is 52 years old. She has been with Chili’s since she was 16 years old. She worked all the way up to GM. One recent morning, she was fired. No reason was given. Lately, this is typical treatment of their employees. It’s sad. Chili’s just lost my business for the rest of my life.
Hi. We just left chili’s in Trussville, AL
We went for my dad’s birthday. We had a party of 7. It was the worst experience ever!!! We will not be going back!!! I can’t remember our waitress’ name but today was her Birthday. She was wearing a pink birthday sash and crown. Had money pinned to her shirt. Took for ever to get our drinks. Cause she said they were out of cups. How are you out of cups!! And wasn’t even that busy! Brought wrong drink out for my brother in law. When he finally got the right one 30 mins later. It tasted like some sort of cleaner was in it. I tasted it my self. When we got our food it was not brought out together. The food was awful. My dad and I got the mango chili chicken with what was supposed to be steamed broccoli. Both of our broccoli was raw. The chicken was not good. My sister got chicken enchilada soup. It looked like baby food. It was gross! We had no napkins no silverware. She did not refill our drinks until we were done eating. My nephew who is 12 asked her 4 times before he got his refill. When we asked for something it seemed like it was am inconvenience for her!
It’s disheartening to see all these complaints. My comment is extremely positive! I live in one state and my sister and brother live several states away, in a different time zone. December 18th was his 80th birthday, so my sister drove several hours to meet him for lunch. It was my desire to pay for their lunch. I phoned the Chilis in Lake Ozark, MO, and told what I wanted to do. The person who answered the phone didn’t think it would be easy to take my credit card number over the phone to buy a gift card for them, so I said can I just give you the number? Wanting to be sure my call was handled by the best person, she quickly got in touch with James, the current bartender (and possibly former or assistant manager). James was amazing. Not only did he take the information, watch for my family members to appear, told them that I planned to pay for their lunch, but he also called me to let me know that they had charged a specific amount on my card, and then he even texted me a copy of the receipt to show me as proof! I never asked him to do all that, and in my opinion, James went above and beyond to ensure I was happy and that my wishes were met. Chilis is lucky to have an employee like him handling business for them; he made it an extremely positive experience for all of us! Thank you James in Lake Ozark!
I need to know if anyone has ever experienced discrimination from Chili’s like I did today. If you are African American, Hispanic, Asian, or anyone from another ethnicity that have been or felt they have been discriminated at Chili’s please email me at dallasluis45@ hotmail.com I would like to know. I am considering going after this Company legally and I want to know if its just me or is it something that I should let the Legal team that it should be more like a class action Law Suit. If it has happened to more people I would need to get your info to submit it. Please only respond if you feel or know that Chili’s has discriminated against you because of who or what you are.
I have debated in my mind if I should even write in. Then, I realize that if this was happening in my business, I would want to know. On Monday, September 24, 2018, My family and I visited our Local Chili’s in Houma, Louisiana for my 10 year olds birthday supper. My problem was with a server named Alex. He proceeded in ear contact of my entire family, which included minors, to call the bartender a “rude f-ing B*#ch.” I do not ever want to experience this kind of behavior in front my child, especially from someone who needs to act like an adult. After speaking to an Anonymous employee that works there, this is something that happens on a regular basis. It seems like Alex feels he is entitled to talk to his coworkers anyway he pleases. With management not taking action, it seems that they are OK with it also. I am highly offended that this happened, I am even more disgusted to find out that no action is ever taken against him. If management does not get this under control, I am afraid dear Alex will cost the corporation a great deal of money. I for one don’t feel like this franchise is providing a family friendly environment, therefore we will be forced to find other venues to enjoy meals at. I sincerely hope that this complaint reaches the appropriate channels and action is taken to ensure that no other customer has to endure this behavior.
Sincerely,
Tracy
Houma, LA
September 16, 2018
I and a partner had a very bad experience and I need to speak to a CEO about it.. Can you get in touch with me because this Chili’s Restaurant is not going to keep treating this business bad like this and I want a Refund..
Mrs Smith..
On 18 Aug, 2018. my husband and I along with 4 members of his family visited the 6601 Richmond Hwy., Alexandria, VA location around 8:45 P.M. Upon entering we were told that it would be 20 – 30 mins before we could be seated, although there were plenty of empty seats. After 5 mins, we were seated to my surprise. After being seated we waited 15 mins before my sister-in-law stopped a server to ask where the manager was as NO ONE had come to our table to take our orders or even offer anything to drink. The manager did come over and said that they were extremely busy but he’d get someone to our table. A server ( Bryan) did come over and took our orders and since we had to wait so long they gave us a complimentary chips and salsa. About 10 mins later everyone’s meal was brought out except mine! I thought, well, maybe it will be out in a min. Well, it never came out. Our server never came back to our table to check on us at all. I kept waiting and waiting. I couldn’t even see the manager anywhere. Finally. 20 mins later as everyone at our table was finished with there meals, our server came around with the checks (which were all messed up also) and I asked Bryan where my meal was? He looked confused. Bryan went to the kitchen and brought out my meal. It was COLD! I tried to get his attention; however he never looked back. My husband was highly irritated to say the least and took my plate to the kitchen to complain. As he was doing that, the manager came by to check on us and one of my brother in laws told him what had happened. The manager stated that my meal would be free, and he proceeded to the kitchen. I asked for a to go box when my meal finally did come out since everyone else had finished their meal. After the checks finally got straight I noticed that only $3.65 was taken off of our receipt. So I went up to the manager and asked him about it, He then claimed that that was all I was going to get off in a rude tone of voice! I explained to him that he told me (and the entire table) that my meal was going to be free. He tried arguing with me and I told him that he can have my uneaten meal and to take the entire amount off of the check! He then reconsidered I guess and did take my entire meal and the water I ordered off of the check. I travel a lot and enjoy eating at Chili’s but after this experience I doubt that I or any of my family will eat at ant Chili’s again!!!
In December 2017 I purchased four $50.00 gift cards for my office staff members. Each card was placed in a Chili’s gift card holder and I received an additional holder containing four $10.00 free gift cards. I placed these in my purse and forgot about them until today. Two weeks later my husband was in a bad accident. After a month in the hospital and four months of therapy he is once again able function on his own so after his doctors appointment today I suggested we stop at Chili’s for lunch. After we ate, I handed the gift cards to the very nice server who informed me that they had already expired on 2/8/18. At no time was I told the gift cards were only good for 6 weeks. Your corporate web site states, “Expiration: As a policy, Brinker issues gift cards that are not subject to service fees or escheatment (unclaimed property) laws. However, depending on the seller, our gift cards may be impacted by unclaimed property laws, therefore they do NOT expire.” Only on the back of the card itself is the expiration. What was to be a celebration of life was a disappointment and a feeling of being ripped off due to an unfortunate accident. No way to treat people especially seniors.
Group of 30. We were seating right away (we called ahead) and at first we taken care of quickly. we were told as we started placing orders they were out of fajitas and wings. after we placed our orders they started coming out of the kitchen to let us know they were out of egg rolls. Minutes later, after some received their food, I was told they couldn’t make the California turkey club. They said “they were over budget by $11,000” and I needed to pick something else to eat. What does that even mean??? So I picked the Chicken Quesadillas. The lady across from me ordered Chicken and Waffles. Neither of us got our food in a timely manner, in fact everyone else was finished eating and we boxed our up to go, its coming out they kept saying. the service was terrible after our orders were placed. Kelsee was rude, plain and simple. No manager anywhere. They thought the free chips and salsa would smooth things over, but it didn’t. Then instead of handing us our tickets, were we asked to get up from the table and form a line by a register to pay?!?!?! The worst, they charged me and the lady across from us and we didn’t even get our meal with our family. no apology (except they said it was Father’s Day) ??? the least they could have done was take off the iced tea, they said nothing, and no, I’m not trying to get something for free, the service was just that horrible… We will not be back!!!!
I have been a Chilis customer for 20 years, and this is the first time I’ve had a complaint, and it was a doozy. It’s the Labor Day weekend and I’ve had a hard week, so I wanted a special treat. knowing that the restaurant is pretty busy all the time, but usually goes crazy on Holiday weekends, decided to order online.
I use a cane to get around and know they do curbside service, so I ordered the 10 oz. sirloin dinner to go. I had paid in advance and so I walked in to tell them I was there and that I would wait in my car for delivery. A young man had answered the bell when I rang it, and I told him my name and that I would be outside. A few minutes later, the same young man delivered the meal, I tipped him, and then hurried home expecting a perfect meal, warmed up in the microwave of course. Was I surprised.
It was the Arroyo Grande, CA Chilis, and when I took the meal from the plastic bag, I was so disgusted because I had ended up with some kind of chicken sandwich with all this garbage on it. After my bad weekend, I was not prepared for this and called back to talk to a manager. After waiting a ridiculous amount of time, I hung up and called back. I finally got a manager and told him of my health condition and that’s why I wanted the meal brought to my car. But I had wasted my time, my money and worst of all, my anger. Why? Well apparently they don’t deliver, not even for a handicapped person who played by their rules, but it would be impossible for my “correct” order to be delivered. It was their mistake, but they can’t take any responsibility, “you’ll have to come back to get your order.”
Now, I’m not a restaurant manager, but I would be smart enough, in order not to turn a good customer into an enemy, to explain that that would not be possible, “but”, I would offer to refund the money and possibly throw in a desert with the meal, and then pray like hell that I’m not doing exactly what I’m doing now. But no, this guy had no answer, “we can’t do that”, in not the answer. So, because a bad situation could not be turned into a “decent” situation, maybe my suggestions could turn that manager into a “can do’ manager, if he still has a job. You know my vote.
So, I intend to be refunded for the “unknown” meal that tasted horrible, and also a refund and my original order be given me. Simple enough for driving some 14 miles round trip and getting the “wrong” meal, and even worse, no real manager.
I would suggest that Chilis train their managers a little more in the finer art of correcting “their” mistakes. Until then, I will continue to give updates until a Chilis manager cures my problem; that’s what managers do!
I forgot to mention that our party of 10 met at the Layton, Utah Chili’s Grill & Bar on 1970 N. 1000 West in Layton.
I went to your restaurant with a party of 10 this past Saturday where we had a delightful experience with family members in celebrating a past trip’s experience and enjoying good food. I missed the opportunity to complete a survey after paying for the meal to comment on one of your long time employees whom the manager mentioned had just completed some recent service with the US Military. The receipt said her name was “Maria ann Br” which must be an abbreviation of her name. We were at Tbl 75 on May 19,18 leaving at 2:41 pm.. We wanted you to know that she is an outstanding waitress and a credit and asset to your company! We had never met her before, but enjoyed bonding to her during the course of our meal.
Let me just say after 5 hours of driving and store inspections, I’m so glad I stopped at this location. I eat at many Chili’s throughout a few states due to job as a corporate inspector, but this one was my FAVORITE! My waitress Giovanna was the sweetest, and even told me about my free chips and salsa, KUDDOS to her for being awesome. My Ancho salmon with a side of shrimp was the BEST EVER! It was so good that I felt God dealing with me to tip my waitress, and bless whoever was on the grill (in the salmon station). After contemplating for about 10 minutes, I decided to obey God, and ask to speak with a manager. Joe came over in less than 3 minutes to my surprise, because they were very busy. I asked Joe was their a particular person who made my salmon and shrimp, and he told me, it was 2 guys working that particular station. I raved about how good it was, then handed him a $20 bill, and asked him to please split it up between the two of them, and tell them I said thank you. I have one more day here in town for inspections, and I’m definitely eating here tomorrow as well. Great job to Joe and his AWESOME TEAM, IT’S SO REFRESHING TO HAVE GREAT CUSTOMER SERVICE, AND GREAT FOOD! The store was at 5702 Bernardo Laredo, Texas 78041 (Sorry to place the same compliment, but I wanted yall to know which store)
My family called ahead to reserve a seat and the hostess told us it was an hour wait so we arrived in about 25 minutes and went ahead and checked in with the hostess and she told us it would be 10 minutes so we preceded to wait and about 40 minutes later I had to ask them again how much longer and she asked me my name again and said that they had given our table to someone else by accident and it would be about 10 more minutes . So ten minutes go by and I had to ask again how much longer because she had seated about 5 other tables ahead of us and then I just got angry and said just forget it. This is the kind of service that the Barboursville WV location gives you I guess because when I called to speak to a manager she just said I’m sorry and I told her that’s it just sorry so I won’t be eating here for a long time and it was my families favorite place to eat but I’m sure we will find another. Just wanted to see if this is how you have started doing business?
I would like to compliment the Auburn, New York CHILI’s, across from the FInger Lakes Mall. My husband loves Mexican food so if we have to go to Auburn, which we did from Waterloo, N.Y. we eat at Chili’s. Our server, Tony, was excellent. He was infomative of the menu, provided fast and friendly service and made our eating experience wonderful. He was friendly and efficient. We visited on April 12, 2018…about 430-500pm. We also had several others beside Tony stop by our table to ask how our meal and service was. We are on a budget so eating out is a treat. What that experience is as nice as it was today, it is very enjoyable.
Mary Anne Adams
ENVIRONMENTAL WASTE added.
As a long time customer of Chilis – I am very upset to see that your company has decided to add to the billions of waste in plastic and trees by creating little packets that are pre-set for dining at your tables.
The PACKET – paper waste/tree waste… completely unnecessary .
The pre-packet PLASTIC STRAW – that gets thrown away whether diners use them or not.
SERIOUSLY CHILIS?!?! While other companies are proud to show off the good they’re doing, you do the exact opposite.
I WILL NO LONGER FREQUENT YOUR ESTABLISHMENT BECAUSE OF THIS COMPLETE FLAGRANT DISREGARD FOR THE ENVIRONMENT.
SINCERELY,
A FORMER long-time customer
I went to Chili’s today 03/24/2018 around 5:00 p.m. on Ford Rd. in Dearborn, MI I took my young nephew out to eat. I was so very, very disappointed in the horrible service we received today. It was the worst service I have received. When we arrived the host informed us there would be a 20 minute wait before we were seated at a table. When she finally seated us we sat at the booth for 25 minutes before a Caucasian male noticed we were there and came to the table to take our orders. It appeared this place was disorganized and the employees didn’t want to serve the customers. I ordered the queso dip appetizer and the waiter brings it to the table with gummy, cold chips. I informed him of the issue and he takes it away and brings back new chips, but the salsa was dumped out all over the bowl. The meal was just okay and could have been better. I ordered a blackberry tea and when I asked the waiter to put it in a to go cup for me, he says okay. After I got home and taste the tea the waiter had given me plain unsweetened tea. I still gave him a tip and he didn’t deserve it. I am disgusted with Chili’s and I will never go back to this restaurant again. I hope someone reads this and can rectify the issues.
Just visited your Chili’s restaurant in Visalia CA, I was astonished to see the waitress clear the tables dumping food and trash directly into the floors, it seems as if that is their training since they all were doing the same, that’s just unacceptable! people were sited stepping over trash and food still under their tables, floor was greasy and grimy looking with french fries and food all over the restaurant floors, who does that? I work for the local health department and I’m going to report this to them, it is simply disgusting! it’s unsanitary, you are asking for bugs by doing this, and by the way the workers keep using the same dirty rag to wipe the tables, needless to say I won’t be going back to any of your restaurants from this day on!
Need to bring the mac and cheese back to menu
I was at you r Mays Landing, NJ location not too long ago and was initially dissatisfied with my order but it was promptly rectified by your manager Samantha and our server. She didn’t miss a beat. I felt valued as a customer and am willing to continue to pass by the other options in the area to make this restaurant my first choice and hopefully Samantha and crew are on staff. Thanks again cooperate for proper training.
My sincere appreciation,
Joe
We visited the Westover hills location on 131 SW loop 410 today at 4:30 pm. They sat us by the kitchen and were passed up by EVERY waiter for 5 minutes. Never once were we asked if they could help. Now granted they were busy, but as we exited, without ordering, I made sure to make management at the front door that we never saw a waiter/waitress he just stared with a blank stare but NEVER said he was sorry.
I never blame the wait staff, if you are under staffed, it’s definitely management staff.
This is my favorite- Chili’s that is but will never visit this location ever.
On 12/18/17 my sister-in-law had just returned to Ft. Collins from visiting my brother in a nursing home in Denver, We just finished placing our order when we were notified that he had passed. Our server, Garrett, saw we were upset so I explained what had happened. He left and returned shortly saying he told his manager and she was comping our meal. I spoke to her and thank her for her courtesy. She told us to stay as long as we needed. I wanted you to know what a great staff you have at your restaurant, #318, as we were able to notify my brother’s family and get our emotions under control before having to drive home. Thank you and them for assisting us during this time.
I was eating at the Notomas, Sacramento location on Truxel Rd. I do not live in the area and was visiting a friend for the weekend.
My server did not Id me for my alcohol ic beverage first and foremost. The service was slow and she forgot multiple items and I was over charged! And then my property was stolen to make the experience better!!
After paying my bill And exiting the restaurant I realized I left my wallet on the seat of my table. When I called the restaurant just a few minutes after leaving to confirm it was there, the employee I spoke with said that “she did hear about someone finding a wallet! And she needed to get my name.” She got back on the phone and recanted her statement, “claiming nobody saw anything.”
I returned to the restaurant to retrieve my wallet only to see that NO customers had been seated at my table since I left. I then wanted to know who bussed my table and the management team was unable to tell me. Then when I ask to see video surveillance they said they do not have any. When I asked the management team to try to retrieve my wallet which had $120 cash along with all my credit cards and identification they said they don’t have the right to ask their employees if they took it. Then when I asked how their employees are held accountable if property goes missing from a table there busing, I was told “their employees do not steal.”
As much as I would love to believe all people choose to do the right thing experience has proven otherwise. I then had to file a police report for a total missing amount of $1,200. The wallet alone is valued at 800.
It is unacceptable that these restaurants, that are a public establishment are not required to keep video surveillance to ensure that their employees are held accountable when customers leave property at the tables. And if that is incorrect, then it is unacceptable that I was lied to by the local management team at this location.
If my property is not retrieved, or proper compensation reimbursed, I will be taking this matter further to Illegal level, obtain attorneys and press charges if need be.
Went to eat at the Chili’s located in Downtown Salt Lake City Utah. Our server was rude and very loud, wish I could remember his name. He was tall and had reddish blonde hair. He was rude to all his tables and we could hear him telling other servers about his tables, spouting racist comments and cursing about them because they weren’t “white”. Very un-enjoyable experience. Not only that but I’m pretty sure I could smell alcohol coming off his breath which might have been the reason he was so loud and annoying. I will never come back to this Chili’s ever again. That server should be fired for drinking on the job, cursing and spouting racist slurs at other patrons. Not Okay!
Why is my comment STILL in moderation from October?!! I would lilke to know why no-one is looking at it and letting the town know of this
My husband and I ate at the 2709 Broadway, Pearland, Texas location last night. The restaurant was not very busy. We were seated in the corner at a table for 6. Our server seemed less than happy we ordered water to drink. My husband ordered fajitas and I ordered margarita chicken. His meat was totally bland. My food was tasty but cold. We decided to take our food home and recook it. We asked for 2 boxes and were given just that. No sack to carry them in. Our entire evening was summed up into ‘we will never eat there again’ it is sad because we eat there often. Just thought you might want to know the greet staff, wait staff, and chef are not living up to the Chili’s standards. Diane Gragg
The server Kaitlyn in the Deptford Nj Chili’s was unsociable rude and made inappropriate comments….we waited for 25 minutes before I had to put my empty drink out to the end to get her attention….when she finally came I explained we had not rec’d our salad or chili….she very rudely said” I’ll check ” no apology… then 5 minutes later she came with my salad and shoved to me with”here’s your garden salad”…we still waited another 5 mins for the chilli……then it was another 20 mins till our dinners came out and my order was not what asked for and her under the breath comment was “sorry I didn’t dissect your burger….with that I was boiling …..several other ppl came in and were served their dinner as we waited….another table had to ask another server for napkins and had a different server had to bring their dinner ….clearly this is not a business she should be in ….the mgr offered us coupons …but waited till we already pd to say ” o I
Didn’t want you to pay”….he should have stated that at his first visit to our table….
The manager at the Sandy UT restaurant has made comments that are completely unacceptable and disgusting and have been audible to customers sitting near the kitchen doors.
I should NOT know that he is gay, has an open relationship with his boyfriend and has brought home multiple STDs, HAS SEXUAL ENCOUNTERS INSIDE THE RESTAURANT AND ON TOP OF THE BOOTHS WHEN IT IS CLOSED FOR THE NIGHT, and is on Meth as a hobby. I will never eat at this disgusting HOLE ever again, under the supervision of this SICKO PSYCHOPATH!
If this corporation had any sense, they’d be in there drug testing this sick dude and making sure his a** in out on the streets where he can’t hurt anyone. He’s a hazard to everyone in Salt Lake who might potentially walk in those restaurant doors.
If they don’t drug test him, I’ll go to the local paper with this information because it came from the SICKO’S mouth himself!!!!!!
If anyone eats at this establishment and gets even the slightest stomach ache, SUE THIS COMPANY AND IT’S CORPORATION FOR EVERYTHING BECAUSE THIS MANAGER IS A POTENTIALLY DEADLY HAZARD TO EVERYONE IN SALT LAKE CITY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would have given 5 stars but I had one issue. MY FOOD HAD A RED HAIR IN IT! My husband and I went there for our anniversary dinner. I don’t eat very much and Chillies is one of the places I never go wrong. As soon as our food came I saw the hair sitting on top of my grilled chicken. My order was taken back and a new order prepared. The cook in the kitchen has red dreadlocks and likes to wear them out. Well needless to say my appetite was ruined. So our food was packed to go. Our waitress was more than apologetic and it was not her fault. My husband spoke to the manager and he really didn’t seem to care. He didn’t discount our meal or offer anything to make up for the RED HAIR. Our waitress was excellent, the atmosphere was great. The cook messed up my wedding anniversary dinner. Now my husband says we can never go back to any Chillies again. This took place on 10/24/17 between 7pm & 8pm. This was at the location at 2451 W. Cheltenham Ave Philadelphia, PA 19150. The manager could have offered a discount or comp meal for the trouble. He frankly didn’t really seem to care.
we had the worst experience ever at the new uniontown,chilis,first the waitress was not good at all but i can deal with that ,i ordered fajitias,after eating a few bited i realized it tasted like burnt rust i tild my husband here i look down my skillet is conpletly rusted and my grease was all orange and br8wn from it along with my chicken and rice and I mean bad ! if u smelled it close u can smell the wet rust !! it started to make my stomach sick as I went to the restroom my 6 yr old daughter followed on the way back the floors were so slippery and greasy she slipped fell tryed to catch her self on the table knocked a plate on top of her and shattered everywhere food and condiments every where ,I always fell trying to catch her ,if all this was bad enough the girl cleaning and rolling silver were was talking to the table next to us so loud and cursing and carrying on we couldn’t even have a nice dinner ,it’s one thing guest having a good time but come on 45 mins to a hour even during there dinner she didn’t leave do you guys pay them for this ?, my 6 year old even made comments about her be8ng loud ,her manners and her choice of words ,so we pay the bill ,yes we still got one lol,they were support to box me up a new fajita to take home s8nve it’s now 10 o’clock and I haven’t ate dinner ,I asked my server if it was ready she comes back to tell me they said they gave it to u on your table omg ! they gave me a empty box ,swear to god ..5hen while my husband is carrying our daughter out so she don’t fall again he almost falls catches himself on the wall and cash register ,I am just in awwe.as I have never ever had such a bad dinner experience like this in my life .and the manager or server did not seem as concerned or apologetic as they should have been all the other guest were more than they were that s sad I live chili’s in Pittsburg great food ,but never ever again will we go back to uniontown chili’s ,it was unacceptable ,very !
10/4/17
I won’t go to Chili’s simply because of their ridiculous, annoying commercials. I want to stick knives in my ears!
I was dinning at the Chilis Bar and Grill in Philadelphia Pa on Oregan Avenue in South Philadelphia my son and I sat down at 6:48 pm at 7:15 I got up and told the hostess who apologized but didn’t attempt to get the manager or rectify the situation I really can’t believe it and I dine with you guys at least 4-5 times a month with my kids and wife I really have mixed feelings on returning again to spend my hard earned dollar.
We went to Church on Sunday Oct. 13, 2018. The Sunday before that we also got food to go, it was great. But on the 13th meal was half cooked the side orders were old looking like it had been sitting out for hrs. I ordered the food for my lunch because i worked that evening and i also ordered food fo my mom which was also half cooked. She order cheese cake and there was a long red hair on top of the cheese cake i guess it wad suppose to be the extra topping? Quote unquote?! They told me that they were going to send me a gift card since we could not eat the food. But, we have yet to receive the gift card. I called them three different times they said they would send it out. Never received. So I called again and they said that the cards come from the corporate office and they don’t know why it was not sent out, but it is the responsibility of corporate office to make sure it was sent out. Not that we need free food, but I do think we should be reimbursed for food we could not eat. If I did not have to be at work soon after i made the purchase for my lunch, i would have bought it back and got my money for improperly prepared food. My name is Ladonna and i gave them my information to be reimbursed. I expect to hear from u all on this matter. Ur employees are too young and they don’t understand that food is a dangerous thing if not prepared properly. But,it is the responsibly of the managers to hire people is responsible and understand that people work hard for their money and when they take our money and give us food that’s dangerously missed prepared can endanger peoples lives. I hope that u take this seriously and responsible.
My night at Chilis on the corner of Bell and N.W. Point Parkway in Surprise Arizona. On Wednesday night on Sept the 20th my parents treated my wife and I for dinner. We arrived at Chilis and where seated right away, not the first time we have been to Chilis, which my parents are avid fans of their 2 for $22 deals, especial their steaks which the absolutely love. We were served right away and had our drinks in no time at all, our waiters came back a couple minutes later and took our orders and had a great attitude, extremely sweet and attentive. About 5 minutes later my parent’s salads came out and we had a great time talking and enjoying our evening. About 10 minutes later, just a couple minutes after my parents had finished their salad the manager came out with our food, couldn’t ask for better timing. The manager was very attentive to our enjoyment of our food when he was dropping it off, he even made sure my parents cut into their steaks to make sure they were done correctly. My dad’s was perfect, however, my mom’s was a little under cooked, the manager was very apologetic and accommodating and took her steak back to cook it a little bit longer. After he left we all dug into our food. I had ordered the Ultimate Burger and could not believe how greasy it was, so much so that the wax paper it was served on was puddled with white liquid grease from the burger. When the waitress came back out with my mom’s steak she inquired how everything was and I informed her that the burger was pure grease and tasted horrible. She offered to fix the situation but I really didn’t want to wait for another meal to be cooked and brought out since everyone at the table would pretty much be done with their food and I didn’t want to be eating alone. She apologized and the manager came back shortly later and apologized as well. So far, besides my food the night had been perfect, our bill came and my mom had given three 25 dollar gift card out of the four she had with her, since are bill was just over 50 dollars. When the waitress returned she informed us that we still owed a little over 2 dollars and did not return any of the gift cards. After waiting several minutes, we asked a bus boy to grab our waitress thinking that she may not come back since she may have assumed we were done and would be leaving. After she returned we informed her of her error and she fixed it right away, and informed us that she was over loaded with 11 tables and must have missed swiping one. Ok an honest mistake, after getting our gift card back with the balance the manager came by and I told him I probably will not be returning due to the burger I received. His response was shocking, he giggled shrugged his shoulders and muttered “whatever” I was shocked and appalled at this. My parents could not believe this reaction and were disgusted. As we were leaving I asked the bus boy the manager’s name so that I my advise the corporate office how their customers are viewed and treated. The manager came out and asked to speak to us outside where I told him his attitude was unacceptable and asked for this card, he stated we brought is waitress to tears, we were shocked as we treated the waitress with candor and respect and left her a gracious tip. I asked him for his card once more and he said I’ll get you one, when I went to follow him inside he informed me to not follow him and I was no longer welcome in this establishment. WHAT!? I could not believe I was being kicked out of an establishment for asking for a manager’s card. I have never had such an experience in a restaurant. We were not looking for anything for free and we did not create a scene, nothing validated this type of reaction. If the manager just said “I am sorry sir we will try to do better next time” I would have been happy, but giggling and shrugging his shoulders and not caring about is customers is just unexpectable.
We visited our local chili’s bar and grill In Humble,Tx.. Upon arrival I noticed the establishment was nearly empty ..That should have been a huge ? red flag!!
As we are lead to our booth..We noticed that they were dirty with food residue..
As I wiped off my seat or waiter apologized..
When we placed our order ..We ordered Your 2 for $22 chips and salsa,original chicken crispers..
As I was sitting in my area directly in front of the kitchen..I noticed Staff walking around eating in the kitchen area..
I then noticed 1 of the cooks in the back prepairing food with No gloves!!! The second cook did have a pair on…Then I look up and see the first cook also stuffing his face eating in the same area that he ia preparing the food that is being sent out!!! He did not wash his hands,did not sanitize his hands..simply just wiped them off on his apron!!! And continued to prepare and send out food..NOT 1 BUT 3 MANAGERS ON DUTY!! AND NOT 1 ACKNOWLEDGING THE FACT THAT THEIR STAFF WAS EATING IN THE PREP AREA..EXTREMELY DISAPPOINTED THE CHICKEN CRISPERS LOOKED LIKE THEY HAD BEEN ALREADY COOKED AND DIPPED IN HOT OIL AGAIN TO REHEAT THEM..THE FRIES WERE COLD AND HARD…AND THE CORN ON THE COB WAS DRENCHED IN BUTTER AND LOADED WITH SALT..THIS WAS THE WORST EXPERIENCE WE HAVE EVER HAD…
AND IF YOU LOOK AT THEIR FACEBOOK PAGE YOU WILL CLEARLY SEE THAT THERE ARE SEVERAL COMPLAINTS ABOUT THIS LOCATION..
I HOPE THAT SOMEONE FROM CORPORATE PAYS THIS ESTABLISHMENT A VISIT..WITH A SECRET SHOPPER ..!! I VISITED THIS LOCATION ON MONDAY SEPTEMBER 18,2017 ..
My sisters and I went to Chili’s in Independence, Missouri on September 16, 2017. We were seated first and about 5 minutes later four white patrons were seated. I thought we were going to have a different waitress, but to my suprise, she was our waitress (Allison). When I found out that she took the white patrons order first, we made the decision not to leave a tip. The white customer told Allison that we were first and to take our order, but Allison proceeded to take their order. After waiting 20 minutes, my sister caught the attention of the host and asked him to please send over the waitress. She came 5 minutes later to take our order. Unbeknownst to us, the white patron told us that he suggested to Allison to wait on us first. Allison, ignored the customer’s suggestion and proceeded to take their order.
Normally, l give a generous tip, but I didn’t this time because the service was below par. I used the kiosk to make a comment on the service.
Allison, apologized 25 min too late, and get this, thanked us for our patience. Patience? We solved the problem, we didn’t tip her ($13.00-15.00).
> During our evacuation from Florida ahead of Hurricane Irma we stopped at a Chiii’s in Cartersville, Georgia for dinner. After we had left and driven three hours more to Tennessee I discovered I didn’t have my purse (which contained quite a large amount of cash). I realized I had left it at that Chili’s Restaurant. I googled the number and called. The woman I spoke with was quite nice and told me she did have the purse. She put it in the mail and sent it to me. I received it yesterday. I told her to take $20 out of the purse and keep it for herself for all the work involved in getting it mailed. She said, Oh Ma’am, I won’t do that.”
> I would like you to know what a valuable employee you have in Janis Rodriguez. She went out of her way for her customer. She sets a fine example for your company. Many thanks again. Barb Culling
So I took my family to eat at Chili’s on Smith ridge .We were finishing and my son went to the bathroom while waiting for him to come out me and his fiance heard him yell out mom over a rather busy restaurant drawing the attention of all.I looked up to see my son standing in the door way of the restroom with a look of horror and disgust on his face.I hurried to see what was wrong never expecting to find him standing in human feces with it all over his new shoes.I told ron what happened and asked to speak to the mngr he said yes and walked to the back after several min of my son standing in the mess the dishwasher was sent to clean it his priority being the floor still my son was left wearing feces he had to ask again for a rag so he could clean his shoe(with great risk of contracting hepatitis a or b) Ron never got the mngr for me or checked the bathroom it wasnt until I asked another employee for the mngr explaining that I had asked Ron(who I thought was the host for the mngr)to my dismay Ron came out after being busted why he didn’t own up to being the mngr is beyond me. He finely went to the restroom asked my son how he stepped in it and didn’t he see it.my son was so embarssed
went to phone in my order… and told you no longer take phone orders.. i guess you no longer want me as a customer…
Last night I ordered spicy shrimp tacos and the orange and white sauce was on the tacos and I asked for an extra orange spicy sauce on the side. Then tonite I ordered the exact same thing to go. And I get home and the tacos had no sauce what so ever on them and no extra sauce on the side and I paid for it. So it was 10 pm tonight when I got home with my shrimp tacos and at the Tramonto location in Phoenix AZ , Amy the Manager was arguing with me and telling me that for a year and a half they never put any sauce on the shrimp tacos and I said that I dined in last night and it was on there! And tonight it was not on there. And she has very poor customer satisfaction! She was very rude to me on the phone! I want something done about this! I’m Not happy at all! Jay frank 623-293-XXXXX
The restaurants are dirty, the food is only mediocre. It’s sad to watch what has happened to this chain. Probably because of the poor employees they hire. My neighbor is some sort of big wig with maintenance or something, all I see is that he steals from the company and rarely leaves the house. When he does go to work he comes home with TVs, tables or other restaurant supplies in his new truck. He even laughs about how the company never knows what he’s “really” doing. Must be nice. If big wigs act this way, what do you expect from employees? Don’t expect this restaurant to survive unless they hire better, more ethical people.
Absolutely terrible food. We ordered burgers & fries (simple order) & went to pick it up. The lady @ the counter showed us our food & we went home to enjoy our meal after a long day. What a shock we were in for The fries were old & stale, the cheddar bites old, stale, cold & way over salted. The burgers were slapped together with no taste, cold, far from a fresh fried burger. We ate half & threw the rest away. Absolutely disgusted @ the quality of the food. We the paying customer does not have to accept such terrible quality. We work hard for our money & deserve a world class experience. Never again. Keep your coupons. I will boycott Chili’s nationwide & tell everybody about how shoddy the food is. And the fact that the food is being handled without gloves should be reported to the health department. When I asked why my food was handled without gloves I was told oh sir we constantly wash our hands. That does not make me feel any better. I am surprised you have not been sued yet. Bad food can kill. Never again.
To Whom it may Concern,
Myself, my 94 year old father, and my 11 year old grandson decided to visit your Fox Chapel, PA establishment on Friday August 25, 2017 for lunch. Unfortunately many things went wrong during our visit. For starters my grandsons food came out wrong…part way through the meal I put in a to go order to take home to my sick daughter. We finished eating, I paid the bill, and still found myself waiting for my to go order. On a side note I had to ask the server 3 times for a copy of my receipt because there was no paper in the kiosk. 30 or so minutes go by…after have already paid and I asked about my to go order again. The server came out after checking on it and said “My manager said you’ll get it when you get it!” Well we all know that’s terrible customer service on both parts…the server for actually telling me that…and the manager who clearly has no right holding that position. She (Cathy Jones) would not show her face. Our server (Shawn) also found it to be acceptable to raise his voice at me. Now remember I have a 94 year old man waiting with me for this unacceptable period of time. On another side note….my daughters to go order was also incorrect/incomplete. So I paid for food not received. We live a good 20-30 mins away so clearly going back to get the missing food or a refund was out of the question. Calling this particular establishment was also not an option after the way I was treated/spoken to. After reading the reviews on corporates page I can see we are not the only ones who have had a terrible experience with your company. It’s quite shocking all the negative feedback and that’s just from April of this year to present. You people should be ashamed of yourselves! Though we will NEVER return to any Chili’s, I sure hope you get things together for others.
Dear Mr. Roberts,
I am writing to you in regards to a matter that happened at the Chili’s restaurant in Carrollton. I did a take out order on August 2, 2017 for a total amount of $16.65. However, when I looked at my bank statement, the amount of $17.65 was debited. Now, I realize that this is only a dollar over the authorized amount, it’s the principle of the matter of how it was handled.
I went to the location a few days ago to speak with the general manager about this, but instead, he or she sent out an on duty employee to say “We couldn’t find the receipt showing the amount, but we will speak with the employee about it. We’ve never had a problem with her. Here’s two chili’s $5 gift cards for your time. Sorry about that”. In essence, this was a blow off. THE GENERAL MANAGER DID NOT BOTHER TO EVEN COME OUT AND SINCERELY APOLOGIZE TO ME IN PERSON. Needless to say, I will not be a patron of this restaurant again due to the poor customer service and for funds being stolen from my checking account.
I have attached my receipts and banking statement to verify and doXXXXent the above written email. Please forward to your coporate staff so that this problem will be prevented in the future with other patrons.
Today is august 19 th 2017… We arrived at chilis at around 230 pm. Service was good…. My daughter order the queso… It was nasty tasted burned… Return… Our food arrived… My 16 year old granddaughter order smoke chicken quesadilla we retured was nasty… They took all that off bill. My father who is on a oxygen machine and my 12 year old granddaughter had cheese enchilidas… I brought home their left overs… I had them that night they were nasty too… Chili tasty burned… Now i know why they didnt finish them… My fathers total bill with tip was 90 something dollars… I am so disappointed have not ate at chilis in a long time… Me and my 34 year old daughter had southwest eggrolls they were good… My 14 year old granddaughter had a small steak it was good… So half of our food was nasty… Please find a way to fix this problem… My dads name is michael lemons…. He paid by credit card.
On two separate occasions, I went to two different Chili’s locations. On the tip calculator on the printed receipt the gratuity percentage calculations are off. They are lower than what they should be whether you calculate the percentage off the pre-tax total or the total with sales tax. How are you guys calculating the tip?
If someone just goes by that guide, the wait staff is getting lower tips than they should.
On 8/11/2017 (friday-they open until 11pm) I called and placed an order over the phone @9:57pm the call lasted 3 min. i was told it would take 45-50 minutes for the food to be ready. I called @10:34 to confirmed the food was ready for pickup when the lady (christie-manager) told me that I could not entered the building for security reasons to pick up the food because it was past 10:30 . I tried to explain to the lady that the girl who took the order never informed me on what she is saying to me now . I didn’t want to go back and forth with her so I asked for the corporate phone number (which i will follow up on ) she placed me on hold ; about a minute or so .Christie -manager came back on the line and advice me that there was no order placed at all. my answer to her is thank god for technology . i screen shot the time , phone number i called and the duration of the call . bottom line . its a mess to place an order at chilis . not sure if they realized that across the parking lot its a Texasroad house. will keep you posted as i will take my complain to whomever it needs to go !
The experience was disappointing from start to finish. The HOST asked if we have been helped. OK! I’m standing waiting for you and you can’t miss me Hawaiian 6’1 300 lbs. The waitress takes the order and we wanted appetizers South West Egg Rolls. She just looks at us like she doesn’t know what were talking about. The servers were not working in teams and we waited for (30) minutes before we received our appetizers. The presentation was horrible as we order this all the time. We finally received our order and the server forgot to bring the condiments with the tacos so we waited again. We asked for napkins and waited again. We asked for salsa and she forgot it. We placed the used plates nicely stacked at the end of the table and counted the server walk by 13 times and still no assistance. No refills on the drinks. I noticed that the other tables with larger parties came in after and were done. We were still waiting on our dessert again and we were done. The servers were not working as a team and resulted in bad service. Please fix this store in Bullhead AZ. Thank you. AND THIS IS YOUR TIP!
My wife, a friend and her grandson were at Chili’s in Cherry Hill, New Jersey on Route 70. The address is 1906 NJ-70, Cherry Hill, NJ 08002. WORST SERVICE!!! Our friend’s grandson threw up all over the table after eating chicken strips. My wife Jennifer found a part of an avocado in the guacamole. The tip of it. She could have choked on it and the manager thought it was no big deal!!! Wondering if the grandson got food poisoning. Then after our friend’s grandson threw up all over the table, my wife and I ran to the bathroom grossed out. The staff thought we left and was going to charge our friend to pay for our meal!!!! This woman has barely any money. How could they think we left?!!!! Are they that stupid?!!! Who do they think they are?!!! Never again to that restaurant!!! NEVER AGAIN!!!!
Loved the hostess, she was very friendly but waitress took our drink order was prompt bringing drinks and it all went down hill. She never checked on us. Our appetizer didn’t come out until after our meal. Still didn’t check on us. Paid bill through kiosk on table. Asked for store number manager gave to us and went back in and got us a receipt never asked why. Store number 122 in Macon Georgia. 5080 Riverside drive.
Horrible experience on August 3,2017 at store #69 South Philly (Phila, PA)
Waited more then 70 minutes for food for three.
Asked to speak to manager, was told manager was busy and that she will come out when she can. When to back and spoke to manager, she was so unprofessional and stated we are busy with a party of 30, do not have time for this. You can leave. It goes without saying that we left. However, I did give the server a tip, if was not his fault. He remained calmed and attempted to cover for the manager. My family, friends and I have been loyal to store #69 for over 10-yrs and have never received this type of treatment. Good bye
to bad they are he worst wait crew we have ever delt with what a shme said they dont care how people are treated really
What were you thinking in getting rid of the burritos they were the best thing u served the prime rib one was to die for now I go in and they tell me I can get the tacos really I can make those at home not going to be coming in as much in ohio or in florida
I totally agree! I’m not a fan of most of the food served at Chilis, but the smothered chicken burrito was so good. I now have no reason to eat there!
I scheduled an interview at Chilis Atlantic Beach, Fl. I showed only to be told no one knew of my interview and everyone was too busy for me. I left my info. The following week I phoned, Scott found my info right away and said he would resend a link so I could reschedule. I did not get the link; so I phoned him again- the level of rudeness & dismissal was off the charts!!!
Again dismissive and just told to figure it out or come in and see Laura at 4 pm then abrupt hang up! WOW!!!
My boyfriend who is retired Navy 20 years and still works at the base takes me there once a week usually for 3 years!!! We shall find a new place now after I know how people are treated!! Hope Applebees opens again next door.
I may have not been a customer at the time, but that is no excuse for rudeness!!!
It would behoove you to look into your management team at this location!! My next visit will be fun for me; not so fun for manager on duty. What a disgrace- manners are free!! You lost loyal customers and I am telling everyone. The big church group not showing will make a difference. I have no desire to work for your company now!!! Appalling!!!!!!!
I’m sorry but I won’t be eating at chili’s anymore since we no longer have a choice of “flamed” food. It seems you have chosen another way to cook by sticking chicken breast in an oven or some kind of apparatus, where it comes out with hardly any color (chicken breast) rubber-like texture, and no flavor. I have always come to chili’s for their flamed “meats” they offered.
What gives?
So sad to Leave…and I’m not the only one.
Friday night we decided to have take out Chilis. Everything went fine until I was leaving with take out and fell on the sidewalk right outside the door due to rocks being on the sidewalk from the little rock bed next to the door. Why are there rocks there in the first place and not solid concrete? The manager came to the door but never offered to help me up, never offered to put the trays of food back in the bag that had fallen out when I fell on the bag, never offered to put the trays of food in a new bag since the one I had to pick up and put the trays of food back in was covered in blood from my punctured finger. I am very thankful for the elderly man that did help me get out of the rock bed and back on my feet. A girl from the kitchen came out and bandaged my fingers for that I am thankful since I was bleeding not only from two of my fingers but my toe as well from the rocks in the rock bed where I landed but never once did the manager ask if I felt like I needed professional medical attention. Granted I am 64 years old and falling does not sit well with an older person’s body. I think it was very unprofessional and uncaring of the manager to not offer at least another bag to set the one that was soiled in, to check the trays if any food spilled OR to even return the gift card of $50 that I had just spent. And for me to have to pick up the trays from the sidewalk and put back in the bag while the manager stood and watched, was very unprofessional and rude. I understand there are people out there that like to scam businesses for what they can but as for me falling at my age especially with many patrons at the business is not something I enjoyed. This is very uncomfortable for me especially since I have to work full time and now I have injured fingers, a toe that has no skin on the top side trying to wear shoes, a bruised hip and swollen ankle. Still very unprofessional of the manager at the business in Lufkin. Oh yes by the way I was given several coupons to save on next meal from Chilis.
This is the Chili’s in Carlsbad, NM 88220.
We ate at Chili’s Friday afternoon. Jose, my husband and I were talking and the kids were having fun on the tablet. I looked up and see an extremely rare cheeseburger on my 8 year old sons plate. Blood still dripping in the middle. I look down at my chicken fajitas and they were a little raw but not like Kayden’s burger. I’m freaking out and just want to leave. The manager said he knew the grill was having problems keeping heat where it’s suppose to and that the cooks were suppose to leave the meat on longer. Our server didn’t care, she said it’s not a big deal, they come out raw sometimes we will make him another one. I looked at her and said would you eat that, and she said no. I kept watching Kayden and Kynsli the rest of the evening. I woke up around 2am Saturday morning so sick. I slept all day and could barely move my whole body. I couldn’t even walk, Jose had to pick me up to get in the bath just trying anything to ease the pain. I knew it was food poisoning, which I’ve never had before, and read it should pass within 48 hours. I couldn’t take it anymore and Jose and my mom convinced me to go to the ER last night. I came back positive for E. Coli, Shigella, and Salmonella poisoning! And now I have a bacterial infection in my kidneys. So not only did they not handle the meat right, they also did not wash their hands prepping food. All I can say is I prayed hard for Kayden to be ok and I’m so glad it’s me going through this and not him. What gets me the most is the manager telling us he knew the equipment was malfunctioning and continued to keep the restaurant running. He gave us $20 gift certificate. I don’t think that’s going to cover the hospital treatment ?
*****UPDATE*****07/15/17*****
I would first like to say, thank you all for the prayers, kind words, and support. I’ve gotten a lot of messages and friend requests. I know I haven’t replied to them all or comments on here and I apologize for not responding to friend requests ahead of time. But I’m grateful for the public’s support 100%! I’m generally a very personal person but this situation needed to be exposed.
The last week was the worst! I went to celebrate our wedding anniversary at my son’s favorite restaurant, and we both ended up sick! Thank goodness both my kids avoided any of it! Jose had got a pretty mild case and was back to work by Tuesday. I’m sure he would’ve like more time to rest as he was still sick, but it wasn’t an option. I on the other hand spent last Saturday-Thursday sleeping all day. Partially because of the high medication I needed to fight the infection, and because my body needed the rest to get better. I’m telling you I’d rather give birth 1000 times naturally then go through this again! I’m on my feet and pushing through as of today. Those who know me well, know I don’t rest…ever! So this is rough having to make up a week of life for me right now.
Most of you keep asking/telling me to be sure we reported the incident. Yes, we definitely did. There was no question in my mind that I would want anyone else to go through this! I’m not the type of person to complain or try to stir up trouble, so it’s a little odd when I had an employee message me to take my status down. Let me just say, I have friends that work at Chili’s-this has nothing to do with them. They did not poison us, they did not make us sick. There is solely one person (in my eyes) responsible for this, and that is the general manager. He knew his equipment was faulty, he knew he should have got the grill fixed before cooking on it. Although he blamed the cooks that “they should’ve checked the meat before sending it out”, he shouldn’t put pressure and blame on others. He should have inforced that all his employees are washing their hands so there wouldn’t be virus spreading all over the kitchen.
The inspector did finally go at the end of this week and they said everything was clean and passed inspection. This is a good thing! It’s a shame I had to fight through, E. Coli, Salmonella, Shigella, and a partially collapsed kidney due to infection. I also didn’t get to see my kids for 5 days being heavily medicated and I just don’t like them to see people they love hurting. But I’m glad they got the store cleaned up to pass the inspection. How long that will last, I have no idea as I’ve heard I’m not the only case in the last year, just the worst!
I’d also like to add that Brinker is actually a good company to work for. Great even! This comes down to laziness sadly, and a couple mistakes. The store manager, Jeremy, actually never tried to contact me to apologize or even see if we were ok, he did have an employee message me on Facebook. Which was sweet of her. And extremely inappropriate on his behalf. He also seemed to be able to avoid my mom that went into the restaurant more then once to let them know how extremely ill I was. There was also another manager on duty Monday, that refused to come out and talk to her. We get it, it’s a big deal. C.Y.A.! Luckily the district manager was concerned and called to apologize and get the ball rolling. So yes for everyone with questions corporate knows. Everyone who is effected is in my prayers.
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This my last visit to your Chili’s in Aventura Florida. At arrived at 2pm to be told I had to wait even do you had plenty of empty tables. The hostess a young African American was very rude. It was obvious she didn’t want to be there. This happened the last time also same girl and you have a restaurant full of people waiting for table you don’t clase section. To later call us to the section you had closed. The manager a tall white male was just as rude and arrogant. Never again
Aurelia
We live near Lindale Tx. The waiters there are Great, they are prompt, and have great
senses of Humor. However, Sunday evening we went for dinner, and I wanted Chicken Strips. I asked for regular strips – They were awful! I could not eat most of them. They all contained the strip of gristle and were so greasy that I took napkins to “De-grease” as much as possible. I used 3 napkins on 3 strips and they were saturated with grease. The coating was not like regular strips, it was more like tempura coating or a beer batter or similar but thick and greasy.
My waiter apologized and was amazed at the greasy napkins; he asked if I wanted him to take them back – but that would only have replaced what I had with more of the same.
I tried to take the survey on-line and no matter how I tried there was nota single part that referred to Chilis or its food – only insurance, magazine sales, lottos, etc. VERY DISAPPOINTING. If you give out receipts that insinuate there will be a place to share your thoughts on Chilis – then that is what they should be – not just a “sales trap”. My personal code iwas OYFA R776 SGMJ. I am very disappointed, Carol
Bring back the White Chocolate Molten Cake in Phoenix Az, and Little Rock Ar.
I have eaten at 2 Chilies this week. NO MORE
Food , Service , Hostesses nothing good!!!!!!!!!!!
Chilies needs to close or clean up !
Benton / Bryant Arkansas
Pine Bluff, Arkansas
I don’t want your coupons and I know you would never respond.
Dear Chili’s,
I would like to let you know that we wanted to host a get together at Chili’s in Bangalore, India, as the get together was for the LGBT crowd the manager said that the management based in the Head Quarters has given them orders not to host any party for the LGBT crowd, Chili’s being an International brand this type of behavior is unacceptable. The manager (Shiva) also asked me to contact another pub and check if they are ready to host a party for people like you (GAY), This is homophobia and this is wrong, if you are not interested in hosting a party it is completely fine but why do you have to discriminate us, you’re nobody to tell us what to do and what to wear or whom to contact for that matter. I would like to thank Chili’s for being another Homophobic restaurant in India.
We are from Albuquerque New Mexico and we frequent the chilies on Wyoming and Paseo Del Norte. Wewere there this evening and found out that the bartender that was there on Sunday evenings,Sumner, was no longer there. Nobody really told us what happened but we just wanted to express our sadness for him no longer being there: He was a great bartender. He gave us the best service and we just hope that this matter would be looked at closely if he was relieved of his duties. The reason we go to Chili’s is everyone that is there as bartenders give some of the best service we have ever encountered and are like family. We just wanted to give our input on this and we appreciate it if this matter was looked at. We would love to see him back.
I’ll add how disgusting it is to work for chilis with their homophobic and or other attitudes towards people. My daughter was employed by chilis until today. She went through months of begging for extra shifts to no avail, trying to pick up shifts which would end up being approved for those who already had adequate hours and never given to her. Bit the reason I am posting is because a fellow who worked at the chilis in Fairlawn Ohio for over 20 years as a host was fired for being fat. Oh they told him it was because of a customer complaint bit there were emails from the hire ups that blatantly said they didn’t want to see him standing there when they walk in anymore. These were screenshotted and put on FB after he was fired. I hope to God they are still in someone’s possession. My daughter finally found another job and put in her two week notice. All of the sudden she was bombarded with double shifts on the schedule. In my opinion probably to screw her out of getting hours at her new job. Then this morning she received a text saying she was removed from the schedule completely. Apparently the district manager, Amy Simmons ,heard her telling a coworker about her new job and didn’t like it. Childish group of people who do not care about their employees. I hope they get sued!
Yep Chili’s does not care for their employees at all! A so called valued employee who was always early, worked hard, did what was asked and more and who never got written up for anything the almost 2 years worked there, gets let go for a mistake not even worth getting fired over. While other employees are yelling at customers for not leaving a good enough tip, doing bumps in the bathroom, stealing and drinking alcohol on the clock hidden in a to-go cup, selling cocaine on the premises, giving family members a to-go cup for their alcohol to take outside of the store, giving your bar regulars extra alcohol to get better tips and coming to work either coked up, drunk, or both. No wonder Chili’s sucks. you fire the good employees over nothing and keep the ones that should be fired. Nice Job! (*Clap, Clap*)
I have worked for chilis for what would have been 5 yrs. I worked my way to management and was trying to turn my location around for the positive, to be better, when I found out I had gotten pregnant. Chilis offers health benefits So like alot of women I have no help with childcare, my husband works 8am to 5pm, my father same, my mom isnt in the picture and my mother in law cant even take care of her little dog let alone even tell me she is out of town and cant sit so I did th logical thing and asked if after my son was born I be allowed to step down from management and be a server/bartender again. I knew if I could I wouldnt be able to work at the location I managed at….understandable. I just needed a more flexible schedule to accommodate my new role of mommy. I was as informed by the district manager that it was a newer CORPORATE POLICY that managers cannot step down due to high fluctuation rates but I would be hired again on the spot if I reapplied. (Doesnt make alot of sense but whatever) As of mid September I am no longer an employee of chilis let alone manager due to this policy, but here is where my problem actually starts, if a policy is a corporate policy then it would be applied to all chilis no matter the district, region, and state as long as it is part of the corporate chain, so you can imagine how angry I am to find out ANOTHER MANAGER WAS ABLE TO STEP DOWN TO A SERVER 2 MONTHS AGO AND STILL WORK AT THE LOCATION THEY MANAGED AT AND STILL KEEP HER MANAGER BENEFITS BUT I WHO HAVE BEEN WORKING FOR CHILIS LONGER THAN THIS PERSON WAS TOLD I CANNOT. I LOST MY HEALTH BENEFITS AND WHATEVER I HAD BUILT FOR A 401K. I have busted my butt for this company. I had days bartending where I was the host, the Togo person, the bartender, the entire restaurants server, managed to keep the tables clean refills coming food out hot with no help and now I get screwed. I have old regulars who ask me all the time when I’m coming back if I’m coming back and chilis isnt the same with out you, after you left I stopped going to chilis so you better believe I’m an asset to the company. I’m asking you chilis, is it really a corporate policy and when did it really go in affect, if it isnt a policy then a certain DO should be fired for lying to me which has resulted in hardship for my husband and I and our newborn and I get my job back. What is your answer
I am just writing to make you aware of our awful visit to the Chili’s in Cookeville, Tn. on Saturday, June 24th, 2017….My two sons, my grandson, and my son’s fiance arrived and was greeted in sufficient time..Our server got our drinks and our salsa and chips,…then disappeared for a bit….we then ordered and all food arrived except for my grandson’s burger…when it finally arrived (we were 3/4 done with our food), the burger which he requested no onion and sauce on, had both….No server back to our table, so I flagged down a young lady to ask for a new bottom bun…Our server came back and we finally received the bun..My son’s chicken was cold, but he refused to complain…The biggest deal to me was my daughter in law used the bathroom and came out of their green! The bathroom was filthy with unflushed toilets and such! She had to leave the restaurant to be sick…I was very disappointed altogether…I did tell a young lady about the state of the bathroom and she said “OH” Anyway, it may be a long time coming till I return to your store…very disappointed
My son worked for Chili’s but due to a health issue he had to quit. He was due two paychecks. He was not able pick up his checks and was told they were mailed. They may have been mailed but he never received them. He has spent the last month and a half trying to get payroll to fix this. He received one small check but the larger check has still not been sent. Every time he calls payroll he is told they will reissue it and mail it…a week later no check. He calls back asks for a supervisor and they say the same thing. He just wants paid for the time he worked. I am going to recommend my son call the labor department and file a complaint. His last day on the job was March 3rd. This has gone on long enough. If someone in the corporate office can help that would be great. We are not getting anywhere with payroll.
We went to Chili’s in Ponca City.paid by debit card. Amount due $81.72. Paid with tip $91.72. This was on 06/4/17. I checked my account and it was taken out. Then I seen another charge of $75.82 pending on my account. Called the bank and Chili’s. Chili’s said they would get back with me. And still as of today June 14th and they have not gotten back with me and the amount is still pending at my bank. The bank said they had didn’t know why it was still there. I want to get this settled and we will not go back to Chili’s and yes I’m mad!!
I l I all ways t ell my husband let’s go to chill s he all ways says no We never get good service there but he all ways gives in the last two times I think I don’t want to go back we got r apaeetizer with r meal we let it go then the other day we said let go safe and get chips and salsa the water talked us in to avocado dip we never got it at all iam very disappointed
CONTACT INFORMATION:
Name: Kathy kriska
Title:
Day Phone: 314 366 XXXXX
Email: kkriska at republicservices.com
EVENT INFORMATION:
Event Name: benefit for aria Swagulski baby with genetic blood disorder
Event Date: 7-22-17
Event Time: 12pm – 12am
Beneficiary:
Projected Attendance: not sure as of yet
How will the donation be used?
• Door Prize
• Raffle Item
• Silent Auction X
• Live Auction
• Other (describe) decoration
EVENT DESCRIPTION: benefit for aria rose Swagulski born 3-25-17 with a genetic blood disorder that causes ammonia to acXXXXulate in the blood stream.
A Republic Services Employee has a granddaughter that was just born 3,25,2017.
Several of us are helping to get a benefit together to help the parents of this precious little girl and we are asking if your company could donate something for a silent auction.
Below you will see the flyer that we have made up for this benefit.
BENEFIT
BEING HELD
ON: JULY 22, 2017
AT: VFW
410 SAINT FRANCOIS ST.
FLORISSANT, MO 63031
TIME: 12:00PM – 12:00AM
FOR
ARIA ROSE SWAGULSKI
BORN ON MARCH 25, 2017
This precious little girl was born with Argininosuccinic Aciduria which is a genetic disorder that causes ammonia to acXXXXulate in the blood stream.
She is going to need a special formula monthly from Cardinal Glennon Hospital which will be costly to her parents and she will have a hard life ahead of her due to this genetic disorder.
Please come and help ease the burden on her parents
Chilis should put only at participating restaurants on all of their commercials if the specials aren’t for every restaurant I am very disappointed!!
Chili’s To Go in Rosemont, IL is the WORST. We order out once a week and EVERY time they have screwed up something. Tonight I got a bacon burger with NO bacon. We have spoken to the managers there multiple times but nothing changes. DONE with CHILI’s. WORSE customer service EVER.
Need to speak with some about something I found in my food
I traveled from 16th Market to Chili I was placed on hold and was still on hold when I got to the location I spoke with the manager and he stated he would help me and when I looked around he was outside sitting on a bench and never came back to assist me with my complaint or order. I have never experienced this as long as I’ve been coming to chili and this will be the last time I patronize this establishment.
Went to the chili’s in Springhill Florida and was seated for 15 minutes and nobody came to take our order for food or drinks. Worst chili’s I have ever been too. Off to hooters.
My name is Mary Lou Ciambriello and this Thursday Chili’s held a fund-raising event for my grandson Cole Coppola. Cole was killed by a drunk driver just 27 hours after he turned 16. The event at Chili’s was a huge success. People from all over Indian River County and Vero Beach came to show their support. The Live Like Cole Foundation is raising funds to build a fishing pier at Riverside Park in memory of Cole. Please know that your staff excelled in service and in compassion. Vero is a very small town and Cole was well known and loved. Know that we are especially grateful to Brittney Prevo who did an excellent job of taking care of all who came…..Our server was Jennifer Woodwiss and she had no idea she was serving Cole’s family. She gave our table wonderful service and spoke about how she followed the story of Cole. When she learned Elaine was Cole’s mother her eyes teared up and she gave her a very since and loving hug…..Thank your staff and thank you..My husband and I are retired restaurant owners and our son is a top executive for a well respected restaurant group…..so your staff “played” to a very sad and tough crowd and won us over. You have every right to be proud of them.
Chili’s in Aventura is the worst place ever o don’t recommend no black people go there. I order a triple dipper to go and my order was all wrong. All they did was give me my money back me took my food. I wasted my lunch break driving there now I can’t eat until I get off at 12am and it 5:30pm right now. Never again in my life will I ever eat at any of your establishments. If I was white my order would have been fixed and my money refunded as a courtesy. This how they treat us afirican Americans.
The last 2 visits to Chili’s in Orange Texas have been bad. I ordered the Margherita flatbread like I Always get and found out they changed it completely. Hate Salsa & Onions! so got the 1/2 ribs which is my other choice. If you like beef jerky then you will like them, if not you are out of luck. Gave them another chance Monday with family. 3 of us ordered the ribs. Once again they were so tough I could barely eat them!.We spoke to our waiter who said we were not the only ones that had complained about them. I have always ordered my food to go because I hate that the place smells of cigarette smoke. Will not be eating here anymore.
The Chili’s in Charlottesville, VA needs help bad!
1sthe incident: went to get take out, ordered online ahead of time, had to call and then had to go inside to pickup and food was cold. They were not busy at all.
2nd incident: dine in ordered a steak with shrimp medium well. Nothing was cooked. The shrimp was raw, steak still bleeding, mash potatoes cold. They did offer to remake and did take it off the bill and gave free dessert on this occasion.
3rd incident: order online for take out, again had to call and go inside to get food. Was missing most of my order had to wait for the girl to keep going back for the other part of my order, still didn’t receive a order of Texas cheese fries. This order was $63.
We will not be wasting our money at Chili’s again. Very sad because I use to enjoy the food.
Went to Fall Creek Chili’s ordered 2 Classic bacon burgers.. I asked for WELL DONE WITH NO ONIONS… I cut the burger in half and it was very rare with onions on it which is not what I asked for.. they remade the burger and it was the same exact way. I was very upset and had a loss of appetite at this point.. I had to wait on what I’m thinking would be fixed and it wasn’t.. The manager came to the table very uninterested and just said they would remake it a third time.i refused because it should’ve been right the first time. I am very disgusted with Chili’s at this point and wouldn’t recommend anyone dining there.. EVER
I have never experienced such a horrible waitress in my life. I can’t remember if her name is Megan or Morgan but she was extremely rude and unprofessional. She should NOT be a waitress if that is how she is going to treat people. I agree my family can be a lot but as a former waitress I have experienced way worse and never even thought about treating my customers the way she treated my family. I don’t know if they don’t know how to train people here or if she is just naturally a rude person. She was snarky starting from the beginning and it just got worse from there. She constantly talked to my grandma in a screaming tone as if my grandma was unable to hear because she is older. As we were getting up to leave she was sitting with another customer and I overheard her call my mom a B***h and when the customer asked who she pointed to my mom. That’s when I went over and told her I needed to speak to the manager and when I told him he said he would do something but I didn’t get the vibe he would so that is why I am writing this. I hope this waitress gets fired because no one should get treated this way.
Her name is Morganne and she works at the Chili’s in Richardson, Tx at the intersection of coit and Campbell
I dined @ the LaPlace, LA location on 5/5/17, my total bill was $53.85, received a charge on my debit card dated 5/8/17 for $78.63 as well as one for my actual transaction….my card remained in my possession since 5/5/17 and I have not returned to the restaurant…..evidently some in the restaurant, either the waitress or cashier, took a picture of my card with the intention of continuing to use it. When I contacted the store, the “visiting manager” seemed unconcerned and told me he would pass this info along to the general manager upon his return 3 days later….I have contacted the corporate office as well as my banking institution in hopes of resolving this issue…..no resolution at the time of this post….Thanks
Very disappointed! We had a to go order last night & the hamburger meat WAS NOT cooked. I did not want to drive back to the restaurant so I called multiple times & choose the “manager” option with no answer. I have the picture of the burger if needed.
Tonight I took 2 of my kids to dinner at Chili’s.. We arrived at 7:15 and were immediately seated. After being at the table for 10 minutes, no one had come to take drink orders. I brought this to the attention of the Hostess. After 5 more minutes, our waitress, Sydney, came. She said she didn’t know the table was hers. We ordered drinks, an appetizer, and our meals. Our drinks and chips arrived promptly, as did refills. After 40 minutes, we had no dinner. Sydney told us there was “a miscommunication with the kitchen” and said she would comp our chips/salsa. Ten minutes after that, a manager came over and apologized for the service. He said the kitchen was running slow and they couldn’t keep up with the cooking of the chicken. I explained that it had now been an HOUR since we were seated and we were ready to leave. He said he would check with the kitchen. Lots of excuses. Our food arrived 10 minutes later. Sydney kept our drinks and chips/salsa filled. Although the chips/salsa were comped, we received no other discounts. After an hour? Really? I was given no receipt for dinner and paid with cash, so I can’t give you the check number. Amazingly disappointed.
So my fiance and I went to chili’s after a long day of work… let me start by saying we are very dissatisfied. Our order was wrong four times by the time i received my dish my gismces food was sitting for about 30 minutes.. so we let them know and we left.. we called and spoke to who we thought was a manager but I’m guessing he wasn’t. He was suppose to send us a gift card but NEVER received it .. we waited two weeks to call back but we did it was the sane two guys and they said they forgot so they said they will be sending it out WELL AGAIN WE NEVER RECEIVED ANYTHING ..we called again and they said they will put us in some list so they can resend our gift card well… It’s been 1 month and still nothing … I’m very disappointed for being lied to 3 times .. we never got to eat out food service was horrible and on the way home we were stuck in traffic so yes very upsetting! …
On April 22 both myself and my wife went to your Chili’s Bar and Grill in St Charles , Illinois. We arrived around 3:30 in the afternoon. The service of ordering the food was well done, however after ordering we waited a extremely long time before we received our food. I had ordered the Crispy Chicken Crispers meal, and my wife ordered a Quesadilla Combo. The wait was really unacceptable, but the overall experience of what we received was not acceptable. The Chicken came to the table not crispy at all and after tasting it was chewy and appeared to be heated up from being frozen. The corn that was also with the meal was so soft as it also appeared to be frozen and then heated.
We were never asked how our food was. I returned my plate entirely as it was for sure not to my satisfaction or what the menu illustrated. Was never asked by the waitress if there was any issue. She just took the plate not questioning anything.
We have not been to a Chili’s for sometime as we were a frequent customer before. After this experience I can assure you that we will not be coming back anytime soon.
My husband and I went to the Chili’S for the first and last time in Beavercreek Ohio and when we got there they was busy and I gave them my name for a table but then noticed an empty table at the bar area so we sat there. Our waiter was Chris and he was very rude, our first complaint was our soda treated like carbonation and when we mentioned it to him he acted like he could care less. Then we sat waiting on our food for an hour while ppl came in after us have already ate and left so we ask the manager about it and he said let me go check. 5 Mins later comes out with our food and said that he doesn’t know what happened. Well needless to say we took our food in a to go box and left. The service sucked, the waiter was very rude and the mgr doesn’t keep good track of his customers or employees. This was my first time at a Chili’S Rest. And I’m not sure I’ll go to another. You need to fix these issues that’s being addressed from multiple ppl in multiple states or you might as well close.
I like how they put, “your comment is awaiting moderation.” That’s because they don’t want you to expose too much about them, especially that they are Racist. Another thing, I plan to have the News Media come out to Chili’s in Hutto, TX and speak with Mr. Michael Moreno, Chili’s Racist GM. How you like me now?
Comments are moderated so that profanity and personal information can be deleted. Thanks for understanding
On Mon, April 10th I was travelling through Hutto, TX on my way to the airport in Austin, TX for work, when one of Chili’s employees in Hutto engaged in road rage with me trying to make me run into the back of her car about three times. That’s when I started following her while calling 911 and blocked her car in in the parking lot of Chili’s in Hutto, not knowing that she was an employee there until I saw the name (logo) on the her dirty, nasty looking shirt. Before the Hutto police arrived, after talking to the 911 dispatcher for 8 long minutes, the Chili’s employee got out of her car, walked up to my door and started threatening me with her keys in her hand and demanding that I roll my window down. Of course, I didn’t, because I didn’t feel the need to go to jail, because that’s all that would have happened to me. So, when she realized that I was talking to the police for real, she wrote my license plate # down and went inside of Chili while she was laughing about what she had done. When the Hutto police arrived, take one guess who side they were on. You got it. The Chili’s employee because she was a causacian. She lied to the police and said she only wanted me to roll my window down so that she could ask me why I cut her off on Highway 79. Yeah right! I have pictures of her looking crazy, all up against my window and pointing her finger at me, yet the Hutto police allowed this crazy woman to go free… free to do it to someone else, who might just kill her the next time. When I returned from my trip on Wed, April 12th, I stopped by Chili’s to get her name, since the police failed to do their job by giving me an incident report (which I’m handling in another setting). Afterall, I’m the one that called them in the first place. At any rate, I showed Britini Murphy, a Manager at Chili’s the pictures and asked for the employee’s name. She went to the back and finally came back out to say that she could not give me her name, but that she can see why I was upset and that she would be, too. Then she gave me the General Manager’s (GM) card, Michael Moreno and told me to call him the next day and talk to him about it. Well, that didn’t go off very well. Because when I called Mr. Moreno and begin to ask if I could stop by and show him the pictures of his employee, he began to tell me that he was responsible for Chili’s and that had nothing to do with Chili’s. He went on to say that the police came in the restaurant on April 10th and they didn’t ask to speak with him, so that means that he has nothing to do with it. Really?? You mean to tell me that you would just allow your employees to stand outside on Chili’s parking lot, act a fool, threaten an elderly black lady, come inside, and go to work like that’s the norm? There’s something wrong with that picture. Then after the GM had talked rude to me, I guess he thought about it and decided that if I could come in at 2:00 p.m. that he would listen to what I had to say. Uh Huh!! Well, you can listen to what the court have to say and Chili’s better get their best corporate lawyers together, because they are going to need it. That was nothing but an outright act of RACISM if I’ve ever seen it, which is why the employee was acting a fool the way she was on Chili’s parking lot and the GM felt he could talk to me in a negative tone. I would be very interested to know their hiring practices, because I didn’t see one Black American’s face in that restaurant working. But, this is not over. In fact, this nightmare has just begun for Chili’s, their racist employee and GM and the Hutto police department …. Believe that, because you are about to be SUED!!! Black Americans who have been frequenting Chili’s in Hutto, TX…you need to stop right now, because at any given time, this could happen to you, someone in your family or even someone you may know. Do not eat at Chili’s in Hutto ever again. You will see flyers about his incidence in the very near future. — Watch!!!
Chilie’s in Muskogee Oklahoma done a fundraiser for my husband. To help pay for medical expenses an funeral expenses. Well not only after I had the worst service of my life by the waitress. The food was terrible, the waitress didn’t know what to do with the flyiers. I had to get my own silverware , booster seat an high chair after I asked several times. Called to complain to the director of operations,” guess what ” no response. So it must be there policy to not care or have any organization in there company. Then after speaking to the local manager on this matter as well. He offered me $500. So today a month later I get a check for a $ 100. So this the worst business for anything.
I’m not done because the better business bureau will be notified of this conduct as well as social media
I’m so angry and upset with the Chili Restaurant on Campcreek parkway in Eastpoint Ga!! Today was suppose to be a special day for me. I’m with my family and grandchildren for my birthday and the GENERAL MANAGER AMANDA saying to me (the customer) “DON’T YOU EVER SWEAR AT MY HOST! WHICH WAS A BOLD FACE LIE!!! She didn’t even find out the problem! I will be seeking Legal Action. I want someone from corporate to call me.
EPIC FAILURE
I rarely rant, but this disaster can’t be ignored!!
Chili’s West Little Rock WAS AN EPIC FAIL!!!
Our cheese dip was tasteless and looked like cat food…everything was sticky, silverware, menu, salt shaker, basically everything!
Burgers were WAY OVER COOKED and the bacon had obviously been cooked at 5 this morning. I had a salad instead of fries and it had rotten cuXXXXbers and stale croutons on it with so many onions I couldn’t even attempt to eat it! Sweet tea was basically syrup! UGH! I wasted $50 and walked out pissed and cranky! EPIC FAILURE!!!??? ….save your money and avoid this place until they turn their management around…
(One week later). I posted this all over the FB page of your Rodney Parham, Little Rock location page and didn’t even get one apology for my experience. Might want to work on that location, we do live in a social media world guys…
I love this restaurant and it is one of my favorites, however, the decision to eliminate the salted caramel molten cake has really made me upset. That is the only desert I eat when I come to the restaurant, because everyone does not like chocolate and that is now the only thing the desert menu consists of. Please bring back the salted caramel molten cake. The removal of it has truly disappointed me and I need it back ASAP!!!
We visited chili’s restaurant in Daytona beach and was so taken with what the restaurant did, the fallen soldier table.
There was a table completely dressed with a story, it made on stop, think and they say thank you. We signed the book and hope others follow suit. We are from Canada, I have traveled a lot and have never seen something like this. I do have photo’s if you would like me to email them to you. If this is not done by all chili’s restaurants, it is something I would recommend doing.
The food, service was excellent as well but this made the dropping in worth it.
Sincerely
Jeff Cooke
Today we went to the chennai india Chili’s for the first time it was a fiasco. Unlike any other Chili’s i have been too the food was way below standard ..infact it seemed like some ametuer cook had made the food n not a professional chef. I have been to Chili’s in many cities infact i have been to them every weekend, hence we made a mistake to go to this one too. The triple dipper had the same dip in multiple dip bowls and was runny. There was more batter then tge calamali itself. We asked for a spoon which was given after the food was done. They did not have avacado and hence most of tge stuff on the menu was not there and it is nit a rare thing u get avacado in all super markets here. Infact tge joke was they did not even gave mustard sause come on these are basics. The cajun chicken burger was a disaster the chicken was like leather, there was no flavour nothing on the whole had to waste it after a few bites. My guest gad ordered a salmon dish that the sent away immediately because it was so unappitizing …and tge cheek of the staff and tge manager was that they billed us for that Salomon that we returned and argued that once ordered we cant do anthing and you can take it up with chilis. It was such an embarassment. Bill no 863 and Pis 86. I am not sure if Chili’s does a verification on its francises as this is such a dampner on the brand name and i love chilis barring this outlet i went to.
CHILIS SUPPORTS RAPE CULTURE. How dare you let your manager stalk and sexually harass a 16 year old employee and then allow him to continue working for you as they throw a party serving cake saying “f**k [minors name]”. Your company is DISGUSTING. I will never eat here again and I will be sure to tell everyone I know about this! CHILIS LOVES CHILD SEXUAL HARASSMENT. CHILIS LOVES TO ABUSE CHILDREN AND PROTECT THE MEN RESPONSIBLE FOR IT.
I’m hearing that you moved a manager that sexually harassed a minor for 2 years. Moved not fired. Is this true? He then shamed her with the rest of the staff? With a f you cake?
How did you not fire this person? I worked in the industry for over 30 years. Totally unacceptable.
Until I hear different we will not be using our local CHILI’s at the palisades mall west Nyack New York
buzzfeed.com/juliareinstein/this-teen-reported-her-chilis-manager-for-sexual-harassment?utm_term=.ldJa2L6x3&bffbvid#.piol0awRD
This is disgraceful! DOES THIS MEAN YOUR BRAND SUPPORTS SEXUAL HARASSMENT???? Those employees need to be fired effective immediately! How horrible this is!
On Sunday April 30 at 3:05 my wife and grandson was seated at the Chili’s in Kansas City, Kansas Legends location. We are a regular at this location and my credit card receipts would give proof to this statement.
We waited until 3:26 and left the restaurant due to nobody attending our table even asking for asking drink order.
The last two times we have been to this location the service has been terrible. We asking re disappointed by this because we do like the food and the service we normally receive.
There are numerous options in this area so we elected to eat at another similar establishment.
We do hope you rectify this problem, otherwise I see a bleak future for this Chili’s.
Roger
buzzfeed.com/juliareinstein/this-teen-reported-her-chilis-manager-for-sexual-harassment?utm_term=.mja0bQnyz&bffbvid#.kqqBjq452
As a woman, domestic abuse survivor and sexual assault survivor. I will never step foot into one of your establishments again. Which will be easy, since your food is awful.
Close down as a company and place your reputation is ruined now. I find you to be a disgusting place with disgusting people and disgusting undercooked food! Get your sexual harassment allowing company and place out of this world. Never will this establishment be considered for anything in my eyes, but a place that used to exist but dose not anymore or ever again! Just because you moved josh from the chilis in Whitehall,pa don’t mean you can disguise his sexual harassing self! Boycott all chilis! You are a no good rotten company! And I have shared all over Facebook about how horrible you are! Poor girl sexual harassed by a manager and you the corporate did nothing but move the guy! Smh sad sad company!
It is always cold in Chili’s. I am tired of complaining about it. I’m going to quit going there. I freeze to death. I end up ill. My fiancee’s food is so cold he can’t finish eating it. I have never had this problem at another restaurant. Just Chili’s. They have lost a customer that used to go there about 5 times weekly & spend at least $50. That’s at least $13000 per year they are losing, not to mention how many people I am going to tell about how cold it is in Chili’s.
I usually don’t do this bc I know that everyone makes mistakes, but I don’t do to well with someone slick calling myself or my husband a liar. Especially when my husband was nothing but polite and USUALLY the customer is “always right”. BUT we are in Meridian (another reason I don’t complain about service) and I don’t expect Beverly Hills service in a “Beverly Hillbilly” town?. So anyways… Chilis to go, major fail.
1.) we ordered Chilis to go online around 5:30 (I knew this probably wouldn’t go well but Michael gave it a chance) the meal was supposed to be ready at 6:15…. we even sat in the parking lot till maybe 6:25 in case they needed a lil time to get it together… Mike goes in, you guessed it… only one dish of the 4 we ordered is ready
ok no big deal, atleast the other 3 will be fresh.. whatever
2.) here it is 6:50ish just getting the food, Mike’s a lil flustered cause he’s been standing there waiting and the whole point was to be quick and easy?. Although he’s flustered, he’s still patient cause he doesn’t want our food messed up (ha yeah right) Mike sees them put what he believes is the right order in the bag, he gets in the car, we leave
So here’s where it gets tricky cause I feel like it’s partially our fault cause Mike checked for some of the items before we left.
3.) we get home.. my daughter’s side salad, her drink, and all my fixings for my fajitas are missing… now you may think this is petty, but I love sour cream, cheese, and guacamole I was really looking forward to it…not to mention my daughter whining about her Cherry Coke
4.) Mike decides to call Chilis just to inform them of the mistake, not looking for freebies, but simply to inform them so they can address the problem and it might not happen again and MAYBE an apology for screwing up
YALL KNOW WHAT THIS WOMAN SAID?!?
“Well we check everything before it goes out the door” ??? yeah… um obviously NOT haha… no apology nothin, cause she was not wrong ? (yall this is why I can’t deal with ppl unless I’m working). Mike watched the girl put the stuff in the bag… he assumed the fixings were in the plate , he didn’t think about the drink till we got home.
She even said “was your daughter’s side a salad” Mike said “yes” thinking maybe she was going to tell him she sees it or something. Nope… just told him “well it should be in there”
We didn’t get her name, but she was obviously the manager of the year.. and her staff does no wrong. ?? sorry this rant is so long and I’m sure most of y’all know we have the best service in our town?? but I just had to put this out there… don’t waste your time or money at this business it’s far from worth it?
My recent experience at chilis has been on of the worst restaurant experiences I’ve ever come across. It was unbelieveable how embarrassed and profiled i felt leaving this place.
I came here on a Sunday evening with a few friends to Celebrate a birthday. We love going to local restaurants and today we chose to come to Chilis. Thanks to the manager Justin Tardiff, he did not help the situation instead he made us feel worse and unhappy, our night was ruined.
Our server had no name tag and on the bill it only said “superman” as the server name. We order food and a round of drinks. Soon after that we ordered a few shots for the birthday girl. And a refill on our drinks. Soon after we looked for our server and noticed she was nearby mingling and leaning over the bar laughing and talking about her personal life from what we can hear.
My fiancé kindly said “excuse me” to get her attention because she no longer was coming to check on us. She just pointed her finger up to notify us to hold on and turned her face with an attitude. So then we waited but noticed she just continued her laughs and giggles and then helped the tables around us instead.
Then we kindly asked the hostess if we could get some service. She was very sweet and went to our server near us and told her we needed her at our table. We can see her roll her eyes and she waved at us with a finger up gesturing “one moment” again! We were still waiting 20 min later. At this point we were starting to get upset. My fiancé then asked the hostess if we can speak to a manager. She soon sent out Justin Tardiff.
We had asked him why we haven’t received any service in the past 20-30 min and that we wanted to order drinks. His first sentence was “Im sorry about that but your server is doing her job she is evaluating the situation and attending her tables as she judges the amount of Alcohol being consumed, being as you rudely yelled at her from across to get her attention”.
This was outrageous to me that we felt like he was singling us out and making us feel as though we deserved to be ignored. We had two drinks in a little over an hour. It seemed ridiuclous that she brought us food and ignored us because of our “her evaluation on our alcohol consumption”.
Instead of comforting us and giving us the service we needed Justin made us feel targeted and like we were doing something wrong. He then told us “if you all are unhappy about the choice your server has made you can close your check and go home”. I thought that was so rude.
Never in my lifetime have I heard a manager say that to me. We did nothing to make them act so rudely. I am all about respect and understanding different aspects of a situation but not once did we act rude or loud or disrespectful and being that she was so preoccupied by her colleagues and discussing their life stories while we waited along side, made us upset. We then asked him for his name and all he said was I’m JT. We didn’t ask for a nickname being that I wanted to speak to someone from coroporate I don’t think JT would be acceptable. So we asked him for his full name and instead, he gave us a business card.
I have never felt so emabarssed not only did we NOT get acceptional service but the manager made us feel so unimportant by stating his severs reason for action and concerns instead of solving the problem. We were in front of our friends and we could see the server was looking and laughing at us while we were talking to the manager. Not once did we see or speak to her after that she totally avoided passing our table. I would understand if we were only drinking and asking for a lot of alcohol but we spent enough time there to have one or two drinks comfortably and we ordered food and chips and we were very patient considering that they’re was only two other tables by us.
This will be the last time we visit a chilis restaurant unfortunately. I am a huge fan of giving compliments and reviewing the great restaurants that often don’t get enough credit. And believe me, I did put my review and unfortunate experience on yelp and Facebook. I really hope that no one else has to experience this and ruin their evening like us.
The restaurant industry is about making your customers happy. And I think that Justin could of comfort us a little better and he did the complete opposite.
We are not looking for compensation, being that we will never be able to take back that night. But I do hope that this problem isnt a reoccurring problem within your business. It is very unfortunate that you treat your customers this way.
Sincerely,
Diana Guzman
Urgent message… My nephew worked @ Chili in Pleasanton,Texas. He went missing on Sept.1,2016. He was an employee with Chili. If their way your corporate office can send a message to all Chili in USA. If u do have someone do not talk to him.. contact Pleasanton,Texas Police @
(925) 931-5100.
Thank U
Aunt Ninfa
Smyrna,Ga
Cell: (404)- 867-XXXXX
I have been going to Chili’s many years recently I had gotten a little discouraged but didn’t give up. I only visit the restaurant on sunrise Boulevard in Citrus Heights California. last night I went to in the restaurant and had a XXXXtail and sirloin and baked avocado I have never been so impressed before in my life. Hats off to the cook and the bartender what a great visit
Like every friday I take my family to chili’s for great food. Staff are always friendly. We ordered and I went to use the restroom……….(wow what a disgusting site) we left the restaurant. I could not eat what I ordered. The toilet had diarrhea in and around it, on the floor, used tissue ‘everywhere ‘ It was horrible. I took my family and ran out. Doubt it we’ll be going back. So disappointed.
We had a horrible experience at the Chilis in barboursville,Wv. It took our waiter 20 minutes to just get our drinks to us. We waited another 20 minutes to get refills, our food still wasn’t out yet. After about an 45 min wait we got our food, we didn’t get anything that should have even taken that long for that wait. Our waiter didn’t even check on us. We had to go to the bar to reorder our drinks for the 3rd time. When we went to pay we asked to speak with the manager “Lisa” was her name. She did nothing to fix our situation other than to blame us cause we didn’t use the ksiok to reorder the drinks. We didn’t know we could use that to order the drinks. And then she pulls the waitress over there infront of us and reprimands her. It was an awful experience and we will not be back.
Went to Chilli’s today for my sisters birthday and the waiter was horrible ! I’ve had this waiter before and wasn’t happy with his service and then went back today and had problems with him again today !! I went through almost my whole meal without my drink and he picked and chose what table he would be the most attentive with !! I wasn’t very happy and I probably won’t be going back for a very long time he was a terrible waiter
We have enjoyed our Chili’s experiences until this evening. Our wait staff was not proficient, didn’t bring silverwear or napkins to our table. We waited over 30 minutes for our meal. They were out of mac and cheese, so I ordered mashed potatoes instead and a cup of chicken enchilada soup. My husband ordered the chicken avocado bacon sandwich. The waitress brought our meals out without fries for my husband and he had already finished half of his sandwich before those arrived. The kitchen left off the avocado and added the wrong mayo. I asked for a spoon with which to eat my soup and we were told there were no spoons because they didn’t have a dishwasher. Person or machine I didn’t determine. I took the soup home to eat later. The manager went through the motions of apologizing, but if I were the manager, I would have gone to Walmart for some spoons! I have never heard of such. This location has sadly gone downhill since opening in Madison, Alabama.
I would like to start out by saying my family and I go to Chilis very often and we enjoy it very much. I come from a very large family and we are always celebrating together at a Chilis restaurant. The food and atmosphere is great and we love that you now have the craft beer. My wife and I went for lunch on Friday and had a great time, we ordered the large 20oz. craft beer and it was very good. We went back for lunch again Saturday the 11th and needless to say we had a problem. We sat in the bar area and ordered the same craft beers, large 20oz Jai Alia, I ordered the bacon avocado chicken sandwich and my wife ordered the chicken enchiladas. A little while later the waiter brought us our beer, in the small glasses (note: no head). We mentioned it to him and he immediately said sorry grabbed them and came back with the beer in the large glass with about an inch of head. I tasted the beer and it was flat. So I walked up to the bar to explain to the bar tender (tall older lady). I explained to her and told her that I’m guessing the small glasses of beer were dumped into the large glasses then maybe topped off a little and brought back, because they are flat. She said to me that the other beers were dumped out and that was fresh beer. Then she said (rudely) see and held up an empty glass (as if that proves anything) all I can do is give you a different beer because that’s the way that beer is. I said no it is not, we were here yesterday and it tasted great (I know the kegs are changed on a regular basis and sometimes the beer is foaming and flat but she’s trying to tell me “that’s the way this beer is”). Anyway the first beers brought to us in the small glasses were perfect, so it is obvious what happened here. I told her we specifically came here for that beer and she said (even more rudely now) well I’m sorry but all I can do is offer you a different beer. I turned around went back to the table and told my wife what happened. The two of us got up and left the restaurant. Now not only were we very upset about this entire incident but now probably two meals and (supposedly) 4 glasses of craft beer was wasted. Not sure if we’ll be returning to Chilis anytime soon but it likely will not be this one. Which is a shame because it is less than a mile from our house and we go here all the time.
Today I came into your Florissant (MO) location with two other people and was told that I would have to wait 20-30 minutes for a table. We waited 35 minutes until we approached the hostess about our table, and she informed us that we were next on the list. We did notice that some people were being seated that came in after us, I do realize that you can call ahead and reserve a table, so that is not my main concern. We were finally seated and I noticed that the restaurant was not that busy, half of the tables in the place were empty. We waited 15 minutes without being noticed and our waiter did not introduce himself to us. After waiting 15 minutes we decided to leave. On our way out, we mentioned to the hostess that we waited 35 minutes for the table and 15 minutes at the table with no attendance. The hostess did not respond or seem to notice that anything was said to her. We asked to speak with the manager on duty. After 5 minutes we spoke with him. He did not apologize, he said that he would simply “talk to the waiter that was supposed to be waiting on us”. Then we took our leave.
We came at 2:09 pm and waited an hour. This is the worst experience I’ve had attempting to dine in at any establishment.
Worst experience so far, every week it gets worst but now as I’m writing this the wait has been a hour and only a few people are even eating. They have us waiting for people to leave so we can sit there instead of a different, open one. The manager is useless
Good afternoon.
My husband and I had dinner at the Cookeville, TN location last night. Upon arriving, I walked in to give our name at the Hostess stand while my husband parked the car and the hostess immediately spoke to me with an attitude. There was no greeting. After stating it would be two and a highchair for my son, she replied with “well you do know it’s going to be like 20 minutes right?” Alright, well I didn’t question the wait nor did I have an issue with the wait time. I simply said “okay” and turned around to go stand near the other guests who were waiting. She rudely and very loudly said “well can I have a name?”
And I replied with our last name. Another hostess clearly noted the surprised and appalled look on my face.
After being seated, I noticed the same rude Hostess had walked over to what I assume was a female manager working and proceeded to tell her about the event. The female manager then began staring at our table with a resting XXXXXX face. This is the moment my husband began to notice!! After discussing the situation with the female manager, do you think she bothered to come over to our table and attempt to find out what was going on? No! She simply stared at us like we had done something wrong. I mean we can only gather that the little hostess was trying to over her own rear-end by telling the manager and making herself look innocent. Let me point out there were AT LEAST 6-8 people waiting to be seated who watched and heard the way she spoke to me- with one of them even stating “if she doesn’t like her job she should leave.”
Moving on to our waitress coming to introduce herself and take our drink order. When she walked away to put our drink order in the system, I assume, the same Hostess ran over to her and began talking about us once again! Staring directly at our table! I have never been so embarrassed to be at a restaurant in my life! This whole situation became so obvious that the table behind us mentioned how unprofessional the staff was acting and said they couldn’t believe the female manager who was in on it and going along with some “young teenagers causing drama!”
Once again- we did NOTHING to cause this situation. The attitude began when I stepped up to give our name at the Hostess stand.
Our waitress, Samantha, was very professional and polite. Regardless of her clearly knowing the issues from the VERY immature female manager and hostess, she remained professional, polite, and was very easy to work with. We truly appreciated having such a great waitress after the events that had already taken place.
The looks and the unprofessional behavior continued through our entire meal. My husband and I even watched this very immature and unprofessional hostess “yell” across the restaurant at guests who were leaving saying “have a good night” as other tables turned around to find out why she was being SO loud! Not to mention, we watched a bus boy almost take out 3 different individuals who were walking down the aisle from the restrooms! Literally almost knocking one of them down and the guest said “oh I’m sorry” and he said NOTHING to her when it was clearly his fault!
I have never been to a restaurant that acted this way and I don’t ever see us eating here again! We will be letting everyone we know what kind of service is provided and how unprofessional and rude the staff is, ALONG WITH HOW MANAGEMENT ACTS!
The atmosphere in the Garner NC chili’s is horrible. It used to be a fun place and had awesome staff. Now the managers have no personality and are very rude to staff members. With all the new restaurants opening up around the area something needs to be done. I have quite a few friends who refuse to go here now. It’s like the waiters and waitresses don’t care now ever since Niki left. So sad.
We ate at the location in Alcoa,TN, When you remodeled you did not take into account the window coverings. The tables in the middle of the restaurant facing the windows in the afternoon/evening faces the sun. We were facing that direction today and it was so bright we wore our sunglasses. The window coverings that are being used are not sufficient to keep the sun from blinding the customers. If we are seated in that area again we will not take the seats.
On March 7, 2017 2 friends and my 10 year old daughter went to Chilli’s in Bel Air Maryland. A Mother, Father, son (24ish) an his girlfriend (16ish) or the girls parents, we dont know which parents but pwas one of theirs. They sat behind my 10 year old daughter an I while the boy had his hands down her pants with the parents definately knowing ,playing with her till she started moaning out loud. Our bench seat was rocking all over. So disgusting! I told a waitress she never came over an said a thing to them!! While my 10 year old said they were being nasty! I did call to tell the manager but he said wow I never heard of that before! Ya, well ,my 10 year old should not have see that before either!!!! No one did a thing an the older people that were around us were totally disgusted too! Never again will I go there
On March 3, 2017 my husband and I went to Chili’s in Houma LaWs arrived around 715 PM we were seated promptly. The waitress took our drink order, and returned with our drinks. When we were ready she took our order, my husband wanted to substitute his fries for onion rings, she explained that with that item he could not, so he ordered a extra side of onion rings. Well after waiting about 35 minutes for our food the wait went to check. Our food came out about 40 minutes after we ordered. The side order of onion rings consisted of 4 onion rings we asked the waitress about it and she said yes that was it. Wow when I looked on your web site that is not what is shown, when we asked for a manager he offered to remove them from our bill. Over all we were not happy with your restaurant, I had fajitas with chicken and shrimp the shrimp were not cooked all the way, my husband’s meal was cold. I don’t understand how we could wait so long and our food not be cooked and hot when it arrives. Needless to say this was probably our last visit to Chili’s
WE ARRIVED AND CHECKED IN AT 8PM FEB.14TH 2017. 7010 N. Fresno
Fresno, CA 93720 . My pregnant sister and i went to go have dinner and first the waitress serves us water and i had a sip and it tasted like bleach the spoons and forks were dirty and right when we got our order it was cold and notices the dishes were dirty too. Not a Good one at all I have been going to chillis for 3 years and today for the first time I had the worst experience ever.
Me and my family have been Chilis customers for a very long time. We go out to eat at Chilis at least 3 times a week. I’ve even worked at chilis before and I must say I’ve was never disappointed. After the experience me and my family had tonight. We will no longer go visit Chilis at the zephyrhills location. I’m extremely disappointed at the service we got. The take out person acted as if we were a bother to her and took a very long time to even greet us. I can’t even express how rude she was to us. I asked to speak to manager and I never got to speak to one. Never showed up. Now I am a manager at a restaurant and I never complain but I really do think corporate needs to take control over the situation before it gets out of hand. I wish the restaurant well but I can’t believe what I went through tonight.
Took my family to the Andover, MASS Chili’s and left the premises disappointed. Very low occupancy in the dining room we had to wait one (1) hour to be served. The waitress was very unfriendly and rude. After 45 minutes got our drinks, the beer was flat and had to settle for a bottle Coors Lite. Spoke with the manager who indicated that they have been having problems with the new Beer draft dispenser. Complaint with the manager about service, nothing happen.
I will NEVER, NEVER come back again. I will tell everyone I know to avoid this place.
There are some many places to choose with probably better service.
IF YOU ARE IN THE MERRIMACK VALLEY REGION IN ANDOVER MASSACHUSETTS. DO NOT GO TO THE CHILI’S IN 131 RIVER STREET.
DISAPPOINTED CUSTOMER
I would like to register a complaint about your Chilies Store on Silverlake Village Dr. in Pearland Texas. Took my grandkids there last night–ordered and after a 45 minute wait, the server said the salads were the hold up, after another 20 minutes we finally saw or server again, she said the salads were the hold up, but we could leave if we wanted she said no ticket for the tea and milk we had received , but an employee at the door said we have to pay for drinks. I threw him a twenty dollar bill which I am sure he put in his pocket.I have no problem paying for what I received, I apparently unlike your organization do have standards of how I treat people. What a way to treat customers, but I realize, this e-mail means nothing as you have plenty of customers. Hopefully that may be changing in America also. One can only hope. To top it off, I love the way you put me on hold on your customer complaint phone line–You never intend to answer the phone, you finally disconnect. Sloppy way to run a business. I I realize this email will not be read, but it makes me feel better. I know you could care less if I said I will not dine at Chilies again, so I wont even say that. Best of luck in the future, lets just hope things get back in America to a more moral way to teat people.. Very disgraceful!
Dined at Chili’s in Lincoln, RI on Wednesday, February 22 with my husband and had a nice meal. We paid the bill via credit card and left a cash tip. Imagine my surprise when I checked my statement and saw that the server added an additional tip to the credit card! Stopped in the next Friday with copies of the receipt and the bank statement and spoke to the manger and was told she would email corporate about this and told me the full amount of the meal would be credited back to us within a couple of days. The manger took my contact information assured me that corporate took this type of activity very seriously and someone would contact me.
That’s right folks it has now been one full week with NO refund and NO contact from the manager or the corporate office.
BIG WARNING folks….. check your receipts. 40% tip on a meal!
I will not hesitate to tell family and friends about this incident as a warning to them.
VERY UNHAPPY with Chili’s!
Let me start by saying we love everything Chili’s so it is very difficult to tell you of the dissatisfaction we now have with your ALLEN TEXAS LOCATION. WE will as a family continue to go to Chili’s but not at the ALLEN TEXAS LOCATION. We did a phone order today as we have done numerous times in the past. We had accrued a free appetizer coupon and when my son arrived to pick it up a woman who was Asian and said she was a manager couldn’t ring the coupon for the chicken strip appetizer because it was a party platter. Her English was broken and very difficult for my son to even recognize or understand. The Asian woman who was supposedly a manager and frustrated went back to the Kitchen for help emerged with a cook who completely understood what happened and explained to my son that the party platter was not covered by the coupon and that the website was misleading and that party platters need to be segregated from the appetizers available to be used with the coupon. The transaction was then discounted and comoleted to our satisfaction. As a former district manager myself, it looks as though the cook should be promoted to management and the Asian woman needs to be demoted and retrained by Chili’s upper management. In the end a companies employees are a direct reflection of the company they work for. Chili’s usually gets this right hopefully you will demote and retrain the Asian woman to realize the customer is always right and in the service business thats what is truly most important!
MY NAME IS MARLONN BAKER IM A MAN OF 30 YEARS OLD I’M NOT GETTING HIRED IN THE FOOD SERVICE INDUSTRY AND IVE TRIED SO MANY TIMES IM VERY CONFIDENT AND I LOVE TO BE THERE ALL THE TIME.I TRY VERY HARD . I LOVE TO MAKE AN IMPACT ON THE STAFF AND MYSELF.I LOVE THE FOOD AND THE WOMAN.I ALSO WANT TO ADD THAT I WANT TO MAKE A LIVING OUT OF THIS I FEEL THAT THEY ARE CALLING FOR THE JOBS ENOUGH AND THE FOOD SERVICE WORLD COULD GIVE ME A CHANCE AS A N ENTRY LEVEL CANDIDATE.
BRING CARNITAS FAJITAS BACK!! SUCH A SHAME!!!!!!!!!
I thought it would be instructive to share the start of my Facebook/Twitter/Trip Advisor/Yelp campaign about why people should avoid patronizing Chili’s, particularly the property in Monument, Colorado. As a courtesy to your company (one I was not afforded by your restaurant), I will allow a short window for you to respond prior to sharing my experience.
“Last week (Feb. 22, 2017), my wife Joan called the Monument, CO Chili’s, to inquire about their happy hour. It was my birthday, and she wanted to find a great place to celebrate. This is an important point of context- we had stopped patronizing this location in 2013 due to multiple repeated service issues (late, cold food, order errors), and had vowed not to return. However, we generally like the Chili’s concept (the one in Coeur d’Alene, ID is superb), so we decided to try again. She called and spoke to Brandon (To-Go), requesting the times for the happy hour. He advised Joan that the happy hour ran M-Th from 3-8, and 3-7 on the weekends. She asked him if the hours had changed, as she recalled them as being 3-7 daily. He advised that the hours had changed, and that since they no longer offered the late happy hour, they had extended the time to 8pm. She asked him to confirm, and he advised that he needed to check with the bartender. After several minutes, he returned and confirmed that the hours were indeed until 8pm.
We arrived at the location at 7:20 pm. Joan went to the bar while I used the restroom. I was concerned, as the happy hour menu stated that it ended at 7pm, so I asked a waitress who was cleaning a table near the restroom. She apologized for the misunderstanding and stated she would help us out in the bar. After leaving the restroom, I joined Joan in the bar, and repeated my concern to the bartender. He stated that the happy hour had changed recently, and that Brandon was probably confused. He confirmed that the happy hour was only until 7pm. and that he would not honor Brandon’s misinformation. By this point, it was 7:40 pm. I felt that the bartender had been inappropriately disrespectful in his answer, and I got up to leave. Joan followed me to the hostess podium, and I asked another server to speak to a manager.
Several minutes passed, and the bartender came over to us and asked if we were waithing to speak to the manager. I confirmed, and he walked over to her and appeared to prep her for our concern. She came to us, and without so much as asking what the problem was, told us that my wife was wrong, that she had been staanding by Brandon during the call, and claimed she repeatedly heard him state 7pm. She showed zero care and concern for our issue, and certainly didn’t care that we had chosen Chili’sto celebrate my birthday. My wife is very astute, very intellegent, and I believe that Brandon did indeed tell her 8pm. I advised her that I would be sharing my experience with corporate, but she did not respond, and instead, she simply walked away. After leaving (without the birthday celebration), I realized that she likely had lied about hearing Brandon while on the phone with my wife. Why would Brandon have needed to go to the bartender to check the times if the manager had indeed been standing next to him?
I didn’t need the aggravation of having my birthday ruined by a rude bartender and an uncaring manager. I certainly didn’t need the irritation of having to start sharing my experiences across all of my social networks and on the prime review sites. However, there are too many competitors that actually care about their customers to waste money on a company like Chili’s. You clearly do not care about me or my family, and I believe that its my duty to share my dissatisfaction so that others in similar situations don’t have their special events ruined by a hostile, uncaring restaurant. I will be most surprised if you show enough respect for me as a past customer to respond, and based on my recent experience with Chili’s, I am not going to hold my breath.
Best Regards,
Steve Kirwan
Social Media Marketing Consultant
719-445-XXXXX
The chili’s on Bayside in Miami do not know how to treat there workers I am a friend of one of the workers the kitchen manager Eli pimentel harasses his employees and does not let them eat he took somebody off the schedule over a plate of food made them throw it away and told them to make it again and did not schedule the person to work this whole week I never new chili’s treated there employees like crap and would keep them off the schedule over pasta.something needs to be done about this man immediately.
Oh ya, more then one location treet there workers bad. Go read down for the month of feb on this page the post comments. It terible!
An january to. There is posts about if.
My wife and I went to the chilis in somerset Massachusetts for valentine’s day. The restaurant was packed and had a 45 min. Wait. No big deal we went to the bar had an appetizer and we each had a margarita. We were finally called and then had our meal. I ended up being up all night sick as a dog. And then sick for the next two days. My wife is a medical assistant in a local doctors office and a few of her patients unfortunately had the same experience from the same restaurant on the same night. Needless to say I am a bit leary on returning to a chilis.
wow I see there locations in the tampa fl ain’t the only dirty ones. read down on to jan 30 posts. chilis is dirty dirty dirty. dishes are filthy.
Hello Chili’s,
First and fore most allow me to start by saying I love you! We visit your location At Preston Valley Shopping Center often. We dine there because of the atmosphere, food and employees are fabulous. We love Chili’s so much that when we travel we try to find a Chili’s along the way. For the most part, the experiences, and atmosphere are what we find at home and we are never disappointed.
Imagine my surprise when we stopped in Natchitoches, La on Sunday the 12th (approx. 6:45pm-8:30pm), and had to watch the 3 young servers literally run around the dining room, giving the best service one can expect with as busy as they were only to hear what I later find out is the GM telling another Manager that they are not doing the best they can do.
Allow me to say this, I have never seen servers stretched so thin that they had to run to keep up because they apparently didn’t have enough help, and these girl’s attitudes proved they wanted to exceed everyone’s expectations, but were not able to due to the conditions they were in.
I was sitting at a table near 2 people a man and women who weren’t eating, but talking, and looking around at what was going on. I got up just seconds after the women did looking for the restroom and ended up near a computer and the bar. I stopped peaked my head around the corner to find the bathroom and saw the women who was sitting at that table stop in front of me turn, and say to another woman who was working in that area “No you are not doing the best you can”. ARE YOU KIDDING ME? How disrespectful to everyone working that night. (I later found out that the receiving end of this harsh comment was also a Manager short red hair, blue shirt).
I couldn’t believe what I had just heard, it’s a good thing our server came up to me right then and asked how she could help me because that GM would have got an ear full, and she may have asked me to leave that’s how angry I was. These people are going to sit at a table, not get up or help and then have the audacity to say something so belittling to this Manager who we saw working just as hard as the team she was leading.
After questioning our server, I found out that Manager had been there all day and there was another Manager in the kitchen helping them cook. This lady( the non deserving General Manager in which you have decided to run your business) should be thankful she has dedicated help that’s willing to get in the trenches and help, stay late, and go above and beyond.
I was so upset when my food came I couldn’t even eat. I have tried to let this go, but I just can’t seem to get over the way this Genreal Manager talked to the other Manager, and in the tone, she did. Maybe that’s what gets me more was the nasty tone in which she said it in.
From the moment, we walked in this Chili’s I commented on the difference in the atmosphere from all the other Chili’s we have visited. Perhaps it’s the way the people who work here are treated and the conditions in which they are expected to work It’s present in the air.
Our food was good, we didn’t wait an excessive amount of time, and our server was as lovely as ever. It was the atmosphere that was lacking.
Fix this Chili’s to be the way people know they should be not for us, but for the people that visit there often as we do our local Chili’s. These employees deserve so much more, and better conditions in which to work.
Thank you,
Elaine Foncesa
if you think that was rude, you should see how our RMs treat us. i have worked at several locations in my area an he treats all the mamagers an workers horrible every time i have see him. belittle every body.
We had a very very bad Birthday for my brother and my whole family it was very upsetting Mr. ROBERT’S .I HOPE THAT YOU’RE LOVED ONES OR FAMILY GETS TREATED LIKE THIS. WE ARRIVED AND CHECKED IN AT 2PM FEB.12TH 2017.. A MAN WAS YELLING A CUSTOMER THERE TO BE SEATED. WE WERE CHECKED IN BEFORE US. I WAS UPSET THAT MY BROTHER WAS NOT SEATED TILL LATER .THE MANAGER DID NOT EVEN SEEM TO CARE VERY UNPROFESSIONAL FOR A ESTABLISHMENT SUCH AS THIS.WE FELT VERY UNCOMFORTABLE AT THAT 1604 LOCATION.WE HAVE A HUGE FAMILY NOT TO MENTION OUR LARGE AMOUNT OF FRIENDS WILL NOT BE DINING THERE AT CHILIS AT ALL ! MR. ROBERT’S THANK YOU VERY MUCH .ONCE AGAIN HOPE YOU’RE FAMILY DOESN’T HAVE ENDURE THIS ON THEIR BIRYHDAY OR FOR THAT MATTER ANY SPECIAL OCCASSION.THE MANAGER Not a Good one at all.
I’m very upset with the terrible service me and my family just received at one of your locations in 4515 Weston Road, Weston, Fl, 33331, Store #963. They treated us like trash. When we got there, we notice that they had a very large party and you can see how overwhelmed the 2 servers where. We waited for 15 minutes and no one even acknowledged us. Finally I had to stop, who appears to be the manager and beg him to get our order in, which he said he would. 40 minutes later, we still haven’t received our food and we only got the appetizer and drinks (which by the way, once again we had to beg for a refill). Every time we tried to ask the servers, what was going on, the poor guy, replied to us “the kitchen is back up”. Meanwhile other tables around us that came after us, got serve first and where very well taken care of. An hour has pass, and they continue to ignores us and we keep getting the same answer, ‘the kitchen is backup”. I asked the server, if that means that we will never get our food!! I asked the manager one more time and reminded him that he got our oder way before every one else and how it could be that we still didn’t have no food. He said: “i know and didn’t even apologized and said it will be out’. Well 1 and 25 minutes later, we got our plates and it was terrible. We got to plate of cold fajitas, they were not even sizzling at all, like other persons where lucky to get, tortillas were cold, and basically what they did was throw the meat and the vegetables were not even cook. It was a slap on her face. We never got the appetizer we ask for and the Molten cake was a real disgrace. They serve us a cake with icecream completely melted and not even the hard chocolate on it. Finally we were fed up and we ask for the check, which by the way they include a game that some kids from another table order and we got charge for it!! We didn’t deserve this treatment at all. We will never go back to any Chilli’s location. We felt discriminated, especially seeing how good other tables were taken care, personally by the manager and ignoring us. This day every customer counts, by apparently for this manager it doesn’t!!! If anyone from corporate will contact me, I can send you pictures. I will like my money back. We were patient and we understood that they apparently where having some issues being understaff, however, that doesn’t justify what they did. The receipt number is 60084. Looking forward to hear from you, on how you are going to make this right.
I have been going to chillis for 8 years and today for the first time I had the worst experience ever. My friend and me went to go have dinner and first the waitress serves us water that taste like bleach. Second they give us raw veggies. We had them steam them again the second time still raw. Then they give my friend burned asparagus. We ask to speak to the manager she doesn’t do nothing about it. Our waitress at the end throws my friend credit card. Worst service ever I won’t be going back neither will my friend.
Tried to retrieve points lost when Chili’s changed to Plenti,
My response to their denial is below:
Dear Chili’s Guest Engagement Team,
I am grateful to you for straightening me out in such a direct and sensitive manner . I was laboring under the delusion that you were a company that cares about repeat business, and/or the good will of your clientele. Luckily for me, there is always Appleby’s, Claim Jumper, and the Cheesecake factory, who have always been much more accommodating in matters such as these. My points expired in September, as did my intention of dining at your establishment.
Thank you for your deep and abiding interest in me.
Sincerely,
A Former Chile’s Guest.
Reference Number 1373744
Sent: Mon, Feb 6, 2017 2:02 pm
Subject: Your Chili’s Contact – Ref# 1373744
February 6, 2017
Dear Mr. Burnett,
Thank you for your My Chili’s + Plenti inquiry.
We apologize, however, your points expired back in September.
Thanks again for your interest in Chili’s.
Sincerely,
Chili’s Guest Engagement Team
Reference Number: 1373744
Hello.
I’ve been going to the Chili’s in Rosemont, IL, for at least 10 years and been watching UFC prelim fights there for at least 5 years. For the UFC 207 prelims on December 30th I went to meet my friends at Chili’s bar to watch the prelims before heading over to another bar for the PPV. As I said earlier this had been our routine for the past 5 years and trust me we have spend tens of thousands of dollars at this Chill’s during that time frame.
Anyhow, on this occasion we were told by the new GM Bradley Cook that they were no longer allowed to show UFC fights as directed by the corporate office.
Two points here:
We always saw the fights in the bar and not in the restaurant.
The bar has one big screen TV and two smaller TV’s on both sides of the big screen, we would always request and watch on one TV – the lower left screen on the side of the bar which we always sat (no volume either by the way).
The lower left small screen was very unobtrusive in the bar and not easy to see, unless you where trying to watch. Well, suffice it to say we were very disappointed in Bradley Cook’s decision as well as his Area Director’s Kent Olson.
Since this location no longer is allowing the fights, the four of us start the evening at the bar where the PPV is shown and bypass Chili’s all together…thus spending our cash elsewhere.
There are probably 30 fight cards a year (PPV and UFC on Fox) and you will no longer capture the business of our group of four ($60 x 4 = $240) ($240 x 30 = $7200/year).
This is a conservative estimate too.
Again, as a loyal customer of Chili’s this decision has left a very poor tastes in our collective mouths’…I guess Mullen’s Bar in Norridge, IL. has just gained $7K in revenue for 2017.
i would like to first off, applaud you for canceling the Planned Parenthood fundraiser, but i am still confused as to why you even considered it? there business is a murder factory. i have gift cards for Chilis, but will NOT use them until you decide to publicly open your minds and stop supporting Planned Parenthood. there are TONS of businesses out there that could use a fundraiser or support. and you choose PP. shame. you have obviously seen that you have lost so many customers. sad that you could be so stupid as not to see the harm this did. and will do. i am ready to throw away my giftcards and go dine elsewhere, but i am willing to hold onto them if you are able to promise me you will PUBLICLY denounce PP and their views. maybe next time you should think first, and research. maybe supporting vets, Pregnancy Crisis Centers, Adoption Agencies, Red Cross, hospitals, etc would have been a better idea. im glad pro lifers complained, and that you chose to cancel the fundraiser. i just cant believe you even considered it. so as i said: I will hold onto the gift cards, and if i see a change to be more open minded and more prolife, i will consider dining at your franchise. until then, i will not. choose wisely next time. this stupid move has lost you lots of customers, as did target supporting Homosexuals. think before you act.
Dear Corporate,
Usually I only send out things that are positive as I have sent to you two previous e-mails thanking you for your gracious staffing and also for your delicious food. However, I must admonish you for your actions concerning planned parenthood. I do not want my taxes supporting the murder of babies and neither do I want my hard earned money going toward aborting babies. I am sorry(I do enjoy your food) but I will no longer frequent your chain, and will also encourage my church to shun your franchises. Never, will I knowingly support businesses who fund such activities!
Troubled,
Ken Lewis
The worst dinning experience ever. I will not dine at Chilli’s anymore. The service was awful and the wait time. I was served a sandwich without the special sauce which was the important part of the sandwich. To make it taste different. I was served the sandwich with mayonnaise. How misleading and inconsiderate.Unprofessional too.
At the Chilis by me, I know some of the employees that work there and they are told that it is mandatory to work 2 hours, at least, overtime daily. And that if they are closers, it is mandatory that they stay until 1:30 to 2:00 a.m.. They wantvthem to work at least 10 hours daily. They don’t get their 30 minute lunch or their breaks all the time. I always thought that it was against labor laws to not take a lunch if you are scheduled at least 5.5 hours a day. What type of an establishment is Chilis that they don’t follow labor laws?
Ill tell you what exactly what kind of company chili’s is. I have worked at suncoast crossings chili’s in odessa fl for a pretty long time and no they don’t give breaks. You have to take up smoking to get any kind of break.’ They don’t enforce any of the rules or health codes. Dishes are always dirty, employees cut themselves and are not sent to the hospital no accident report no drug test even when they continually injure themselves due to not following safety procedures. This just happened Friday WHILE a RM was present. Employees are allows to put away elkitchen tools such as slicers dirty evetynday. There is an employer that continually kicks garbage cans over when angry and the managers just
Go clean up after him and allow this behavior. He has kicked garbage cans at other employees, pushed carts at other employees and recently he even pushed an employee physically right in front of the gm and NOBODY did anything about it. I thought assault and battery was illegal and grounds for termination. Employees show up late all the time and or are a no call no show and don’t face diciplonary action for this conduct. They hide work they don’t feel like doing underneath other things in cooler and other places in the back of the house. A manager was over an hour late one day and employees sat in the parking lot waiting. One was supposed to start an hour before the supervisor showed up and the others were also cheated out of time because when the supervisor got there, the employees were clocked in at the time they were let into the building and not compensated for their time while waiting in the parking lot although it wasn’l no fault of their own that they were late. If I kept going I would have to write a newspaper article. Just a horrible workplace and ass backwards because the slackers are treated with kid gloves and the hard workers and long time employees are expects to pick up the slack! All the slackers and whiners need to do is whine to get their way and that includes a job advancement even if they are not a good fit or deserving.
P.S. I don’t eat the food because the dishes are never clean. ever.
I am spoked man! I’m off today but another coworker just texted me that the same employee that I said in my earlier comment put his hands on the SAME employee he did a few weeks ago. He came behind him to try to get him and the other guy turned around and he grabbed him then his face then the other guy grabbed the guy’s shirt to try to get away or get him off him. The other guy I was told really did try not to let it go any further because my cowoekee said he could easily punched him and all it happen in front of manager on duty today An nothing was done the manager let the same guy get away with the same behavior like alway. This is the guy what kicks over trash cans at other workers and shove carts at other employee. Iwish I would been there to see it today that is to crazy at a job!
He grabbed him and grabbed his face what they say
you can’t do nothing either cos the dm is not nice to any of the employees even the manangers in the store.
I am an attorney. Please have these employees contact me regarding labor laws and the employee who was assaulted on the job.
If you reply to this comment with an email or telephone number, I will get an email from this site and I will send you my contact information.
Pam,
You can send me your contact information and I will tell the guy but he don’t act like the kind to get a lawyer. I just found out today that they wrote both of they guys up I was talking about and the one guy from what I seen and know does a good job and has cause no issue with no body an it wasn’t him that started the hole thing the other guy jumped on him and is the one that has assaulted other co workers.
Now rhey been treating the one guy that is good like crap. I ain’t seen it all like every body else is as much I don’t woek the same day an hour as those guys I’m talking about as much as some of the other guys and wait staff but every body been talking about it caus they notice it an don’t believe they rather keep the other guy around what slam thing around and kick over garbage cans. Don’t do nothing why he’s there and show up late all the time. He even yelled in a lady managers face one time. Word get around at a resterant.
I would tell corperate cause I don’t think it right at all but I got a family. I don’t know why the one guy don’t tell corperate. He is a older guy so mabey he just ain’t a complainer. I know I wouldn’t put up with it I’m lookin for a better woek atmisphere right now. I don’t like the hostile work space. It got bad over more time and the food and cleanliness is terrible.
I was told the write up for both of them was a final to so they will get fired if they do anything now hardley fare for the one guy that ain’t done any thing an they keep some body that does assault an battery in a job. Any where else I ever worked would of fired the guy the first time.
NOw people are talking around there saying there trying to find any reason to fire the one guy that dindnt do anything an I just found out now why the managers like the one giy that starts all the problem and have never fired him or write him up till now or he never got in to much trouble because people around there are all starting to talk saying the mangers get drugs from him. It makes sense cause he alway did seem off an I never could put my fingers on it now I get it he is a young guy to. If they fired fhd other guy an he take action I’ ll be a witness and other people sRe saying the same thing cause there seeing how this can happen to any one. Chilis is a joke I havent got to give the guy your icontact info yet pam cause I don’t see him much are scheduled are different but iwill cause I think he gunna need it.
Rob,
It looks like they’re trying to cover themselves. By writing up the aggressor, they have legally done something to address the situation.
Why they wrote the other employee up is questionable unless they feel like the threat of corrective action or termination will keep him from going up the chain of command and reporting this, as well as, the multiple other occurrences involving this volatile employee.
Brinker may feel that the employee should have been terminated before this occurance ever took place due to his prior behavior and the managers may feel that heads will roll because of it. I have seen this type of situation before.
Many times, the management will attempt to handle situations in house and do not handle them properly. They try to keep it under their hat by way of diciplinary action because they know the threat of losing employment is something they can control most people with.
What they’re failing to realize is, the only reason this person cannot take legal action against Chili’s/Brinker right now is because the aggressor was written up, unless he was injured or had property damage during the battery incident. However, the employee can take legal action if he is terminated as a result of this situation or the write up that was received due to this occurrence since he was not the aggressor, he did not engage in a fight with the other employee (grabbing someone back when they grabbed you first is considered self defense) and there were apparently witnesses to this occurance. (and one other occurance of battery on him from this employee)
He can also press charges on that employee for assault and battery for both occurances. The employee will be charged in both occurances separately. He has up to 365 days from the incident(s) to do so. He can file a civil suit as well, if he so desires.
Thank you for passing along my information. Please do let him know that if I represent him, I do not require a retainer. I collect my fee when we win our case and we will.
I will also represent him if Chili’s fires him. I would encourage him to go up the chain of command before this happens, however, he will have legal recourse if it does happen.
Please do not forget to give my information to the other employees you mentioned in your previous post. The employees who aren’t getting their breaks. I am interested in speaking with all of them.
I sent my information to you so that you can contact me off this post.
Will never spend another dime at Chili’s.
I have 25000 social media contacts and I will let people know that you slaughter the unborn – all your restaurants should be destroyed – you people and executives are total bastards and sXXXXbags who murder Gods children -you deserve to go bankrupt and lose everything you are sXXXX
I heard they stopped supporting the baby killers planned parenthood. Bravo! I’m at a Chilis in Lynchburg Va. right now, Delicious!
Do to your supporting of Planned Parent hood you have lost my business. How many people you have not heard of have you lost?
I’m impressed with Chili’s for having the courage to risk future profits by supporting such an outstanding, yet cinflicted, cause like women’s rights. You’ve earned my respect and patronage.
I will no longer be spending my money at your restaurants since you are supporting Planned Parenthood with my dollars spent at your restaurants. How more honorable to have supported the American Red Cross….
Does Chili’s corporation support planned parenthood?
Does Chili’s corporation fund planned parenthood?? Yes or no?? Your customers have the right to know.
If one dime goes to PP you will no longer EVER have my business . We are not seeing as a regional problem we are all seeing it at a local level.( Abilene ,Texas ) Please assure us this will not ever happen!!! If so it is your right but I will have no problem not ever visiting another Chili’s in my life !!
Concerning your decision to support Planned Parenthood with customer proceeds. I don’t understand why any company would willingly alienate half or more of their customer base by supporting such divisive and controversial issues. As a consequence neither I nor my family members nor anyone within my sphere of influence will patronize any of your establishments ever again. I regret this but you take your stands and I’ll take mine.
Lmao after reading that I have a feeling losing you as a customer is not a negative consequence for them. Think about it, losing the support of a random guy at one restaurant out of the thousands they have is not the end of the world. You are all wasting your time telling them they are losing you as a customer because they do not care in the slightest. Go adopt one of the millions of children in foster care or get out of here with your “pro-life” bull.
Thank you for supporting planned parenthood!
If you support Planned Parenthood anywhere, I do not eat at Chili’s anywhere. What are you thinking? Stick to food and beverage and stay out of things not related to your business.
Thanks for doing the right thing to help women access affordable reproductive services!! Thanks for supporting Planned Parenthood. Far too often corporations listen to the vocal minority and ignore the 70% of Americans who think abortion should be legal. I’ve never eaten at Chili’s before, but you can bet I will now! I’ll get there this weekend!
Thanks for supporting women!
I have eaten here for years but I Have to say unfortunately I can no longer support Chili’s due to their decision to be ok with donating 15% to planned parenthood. Unless the decision is revoked publicly you have lost my business as well as the members of the churches here in San Diego.
I am a woman. I can not support an establishment that funds the murder of babies who happen to still be in the womb. Chili’s has the right to fund whomever they choose. I have the right to dine elsewhere unless and until this policy is reversed.
Instead of giving 15% to Planned Parenthood to abort babies…try helping our vets instead then I will be back to your restaurant with my Brownie troop. You are such a total disappointment!!!!
The decision to support the abortion via Planned Parenthood has nothing to do with food or your business model. What executive thought this was a good idea? Shameful.
Your certainly free to support whatever cause you choose but your choices have consequences.
My family will no longer eat at any of your fine restaurants.
Bummer, Chili’s. You guys need to understand what PP does. They are in the abortion biz, that’s how they get their $$$$$.
I’ll NEVER eat at Chili’s again as long as money is being sent to dismember, burn, and liquefy our tiny citizens. I have a national platform which I will use to spread the word if the support of this HUMAN ATROCITY continues. I’ll NEVER spend one thin dime to support an entity that sends money to Planned Parenthood. 78% of their murder mills are in minority communities. Consumers will turn their back’s on Chili’s. It’s called THE POWER OF THE PURSE. It speaks loudly. If we don’t stand for something; we’ll fall for anything.
What a shame. There are 20 people in my family who will no longer eat at Chilli’s if they report that they will donate to help fund Planned Parenthood. My daughter used to have her kids birthday parties and it was a big crowd. No more, I will never eat at Chillis even if they stop doing this because the only reason they would remove it is because of protests.
I was just informed of some disturbing information regarding your restaurants in Indiana and Kentucky which are offering to donate 15% of one’s meal ticket to Planned Parent. If this is indeed true we are through frequenting your restaurants. We will be sharing this with our own circle of friends and family. It is already going on social media and word spreading. Sad.
What a shame. Chiles had some very dedicated patrons that have dined at Chilis for years. Not anymore! Their decision to fund Planned Parenthood is an unfortunate decision. We will no longer be dining at Chilis as a result. And we are informing and encouraging friends and family to boycott as well. It won’t take much persuasion. This may not mean anything to them since they’ll just gain liberal patrons to replace moral conservative ones. But at least we have the satisfaction of knowing that our money won’t be going toward planned parenthood contributions. It’s a shame that sports, entertainment and leisure industry choose to get so involved in politics and moral issues instead of sticking to business.
My wife and I have been going to Chili’s almost weekly for a couple of years. When I found out that you support planned parenthood with the money we pay to eat there we have decided we will no longer contribute to your cause. It is too bad because Chili’s is one of our favorite places to eat. But there are many more places that are very good but they choose not to fund the murder of unborn children.
I will no longer be eating at your establishments. I really like your food. Defund planned parenthood!
What idiot at Chilies decided to right off 50% of your business. Donating profits to Planned Parenthood..????I and most of the people I know are never going to eat at one of your establishment again. It is common knowledge that most of what PP does is abortions. If women want to kill their babies, as much as I disagree with it and it should be illegal and called murder like it is, they currently have that right. I also have the right not to have my taxes going to it as well as my $ going to Chilies. See ya.
Do your research before you spread lies. 3% of the services done are abortions. Please go adopt some of the children that are in foster care or invite the terrified refugee children into your home before you start telling people you are pro-life.
When applying for a position at chillis please note that the on line method is noted the only way. When accepting a position there is no other way to go but up close and personal. I say that to say this, I forgot to bring my shovel when accepting the position of cook. The manager for my acceptance was so full of it that I fell in love with just the idea of chillis. I’ve never been lied to by a friend or relative as dearly as I was by chillis management. I was talked into quitting my job of 3plus years for greater rewards at your company. The exploItalian and prejudice employed by said managers is way beyond excepted cell. The n word is accepted because the use of it is so frequent and dismissed by management. I work for chillis and i never seen such disrespect and disregard for a culture of people as I do for the negro race. Favoritism and ignorance manages at my chillis
Family and friends went to Chili’s restaurant in Tampa, Fla located off Bruce B. Downs, January 21,2017 between competitions with Winter Color Guard and was not seated after waiting. They seated a party who came in much later than us. We were told they had called ahead. So decided to wait a little longer. After waiting another party came in they were told Chili’s do not take reservations. After listening to the Hosting staff for about 45mins to and hour and party came in and seated at next available large area we were told again they had called ahead. Our original wait went from 15mins to who knows when. Had to feed the girls (3) before taking them back we left. Googled a place to feed and get them back in time allotted. CHICK FIL A.saved the day.
Would love to here your policy on seating your customers. Party of 7 and a half.
I arrived to pick up a Chilis to go order that I placed online. When I got there my food was not ready @ 9:55 p.m. as promised.
The manager finally brought my food that he said they had accidentally had sitting on a plate for dine in rather than to go.
To my disgust when I got home and opened the boxes, everything all of the food was ice cold!
To make things worse my 4 year old ate a southwestern eggroll before I noticed the food was garbage!
I looked at the eggrolls and they looked like something out of the TRASH CAN!
I looked closer and the Eggrolls Literally had Mold Inside of the Beans and looked like a Cocoon or a Metamorphosis!
I took some pictures, I also microwaved the Pork Carnitas Fajitas before this happened and ate a few bites before I had to run to the bathroom and vomit!
I am a bit Perturbed and a lot Disgusted!
I spoke with the Manager on duty and he offered to give me a $20 credit.
This will definitely be the last time I eat at this establishment, and I would like a Corporate Phone Number to call please.
I just want to voice my concern for about the 3rd time. The first time that we visited the HInesville GA location was on December 31, 2016. We had the worst experience that I have had. We like our local Chili’s and have had no problems. But, when I posted a comment on facebook I was asked to respond to them via the web site. I did this and explained my complete frustration. A week went by and I received a generic email from the Corporate Office stating that I would be hearing from the GM at the Hinesville GA location – Well today almost 2 1/2 weeks since this started I get a phone call from the GM at the Hinesville GA location. I was told that he saw I did not have good service, and that they really dropped the ball. Are you kidding me? Yes, you dropped the ball not only when there were 8 of us dining in your restaurant but, you dropped the ball because you did not return a phone call to me (which I left two messages for you) and even asked to speak with you while we were dining there. The food was horrible, items were not brought out when they should have been, never once even had anyone say they were sorry to us. Appetizers were not cooked and the one that was cooked was burnt. All the checks were incorrect and had to be recalculate. We asked two servers as they were walking by if we could get drink refills – since our server left us and didn’t come back for approximately 32 minutes – we were all told that they were not our servers and we would have to wait a moment. After speaking to the GM at the Hinesville GA location I can honestly say that I know now where the staff gets their attitude from. He didn’t care – he was not even sincere. He did say that this was not how he ran his restaurant. But, I find that very hard to believe – we spent well over 150 dollars plus on drinks and food (most of the food we could not eat – we were never compensated for the food that was bad). So, even though this is a restaurant we like to go to locally – I will have to say my money will never be spent at any of the Chili’s restaurants again.
Chilis has always been one of my favorite restaurants, I asked my son and his family if we could go to chilis in Melbourne, FL for dinner.
Needless to say I was so disappointed in the food and service for the first time in my dinning at Chilis.
The chips were awful, they were so greasy! We waited over an hour for our food, mine didn’t come with the rest of the meals,and it was terrible, I couldn’t eat it, it seemed like it came straight from the microwave.
I did speak to the manager and he took it off the bill, but now my son has had diarrhea for three days so we’re worried that it stems from his food which was chicken and steak fajitas!
I’m so disappointed!
I would like to take a moment to express my experience last night at the Chili’s location in Lancaster, PA. First I want to start off by saying, I have been a customer for years, and have gone to a few of them, but Lancaster was my favorite one, and most convent one for me. The Quesadilla Chicken Explosion Salad is my ULTIME favorite, so bad, that I ask for the recipe every time, but no one will give it. Besides that, my boyfriend and I decided to treat ourselves for a dinner night out, after doing some shopping, we drove over to Chili’s. Noticing it was only, 5:05 on a Sunday night (1.8.17), I figured it shouldn’t be crazy busy at that time yet.
Once entering the restraint, it took us a good 4 minutes for someone even to notice we were standing there. After being seated at booth number #71, in the bar area. My boyfriend and I, sat at that both with nothing for 15 minutes. By the time someone even came to our attention, it was 5:26. Before someone even greeted our table, there were two people standing at the bar, right in front of our both saying. She said; “ Do you want to take table #71?, and He said “ It doesn’t matter, I can if you want me to”. She said, “ If you want me to, I don’t mind.” He said, “ If your too busy, I will take them.” She said, I’m not to busy”. He said; “Okay if you don’t mind taking them, that would be good, thanks.” After all that conversation about our table, right in front of use. Our waitress ( I forget her name, but the other one helping out with Ryan -) came over to us and said, can I get you something to drink, and by that time, we had our menus closed, and I said yes please, and were ready to take our order as well. She begin taking our order, orders were in, and got our drinks finally. At first during the conversation, I didn’t know which table #71 was, until a few minutes later when I clicked on the electronic touch screen board, and our screen said; table #71.
After the bartender then refused to take our drinks, he stood behind the bar, dazing off into space, starring at my boyfriend and I table for about 3 minutes, made this situation very awkward. While blocking the TV, because he decided to stand right where everyone else was looking, we then over heard him complaining/talking to another girl waitress, about girlfriend issues he was having. He was complaining about a girl not talking to him, and what he should do. Trying to ask another girl for advice, while at work. That could defiantly be the reason he didn’t want to take another table, because he wasn’t having a good day, and just wanted to get out of there. Few minutes later, two girls walked in and sat in a booth behind us. The bartender, Ryan, our other waitress, walked over and greeted the girls 2-3 minutes after them sitting down. I thought at that point, he was helping out the other waitress, and getting drinks to not have her too behind, the he processed to take their order as well. Few minutes later, the manger comes walking through the booths, shouting how great the girls martini’s look, and complementing Ryan for a good job.
My boyfriend ordered a, WELL DONE, cheeseburger and FF, and I got the Quesadilla Explosion Salad. After getting our food at, 6:10, his burger came out, I would say; a little under Medium Rare, and he has a condition where he can not eat undercooked meat. Already furious enough to even return the burger, after waiting that long to get anything in the beginning, we weren’t going to wait for another cheeseburger. Prior to the waitress bringing out food, I did also ask for the check, and a to-go box a while. Maybe since I already asked for that a head of time, that made the waitress not check on us, at all to see how anything was. Not once did we get a asked for a drink refill. The restraint was not busy at all. My boyfriend and I even heard the other people near us say, wow the crowd just cleared out, so there was no reason any of this should of happened.
I have never had such a bad experience out to eat in my life, especially with it being my ultimate favorite place to eat. I do have to say, my best experience their last light was, leaving. I am also a waitress, and let me say this, after working 7 days, and working a 10-hour shift that day, the last thing I was to do, is treat myself to a $30.00 worst, horrible dinner of my life, and go out to eat and be treated like sh*t. I wouldn’t dare to treat, or talk about my customers to other co-workers right in front of them. My boyfriend mentioned to me, and I would have to agree with him, if that wasn’t my favorite place, and didn’t have my hope up for that salad all day, we were very much considering on walking out, right after being seated, but before waiting for 25 minute’s for someone to come over at all.
I hope in me reaching out, this can just be addressed, so this doesn’t happen again to anyone else. Going out to eat, your supposed to enjoy your dinner, company, and surrounding, and the only thing we enjoyed was the company of ourselves.
Thank you.
Chilis Lindbergh in Atlanta is the not a place I recommend to work in a former server there and they set u up to fail three are understaffed because the managers except for the GM doesn’t know what they’re doing so many people quit cause they aren’t trained correctly they don’t want to go to tables to talk to guests when there is a complaint and they wonder why first won’t return I’ve never worked at a restaurant that the manager(s) don’t care enough about their employees I WOULD NEVER RECOMMEND EMPLOYMENT THERE TO ANYONE they had at least 15 people quit in two months now come on that ought to register that something isn’t working if you want great service I wouldn’t go there cause when one server has like ten tables it’s hard to get the service you deserve
First off I’d like to say that I don’t like confrontation, I don’t expect anything free, and I don’t mind waiting in a busy restaurant for someone to come to the table.
And I will contact the company.
I was taking my folks to get groceries and we decided to stop at Chili’s in Auburndale.
It was before five o’clock and the place was not busy.
We waited maybe five minutes to be seated and I noticed several tables that had not been cleaned off.
Once seated, it was more than 20 minutes before anyone came to our table.
He was a nice guy, apologizing over and over, for our wait, while several servers were chatting in the back.
He said, “Please let me get you all some drinks and I’ll talk to my boss, cause he will be paying for your dinner today.”
So we order our drinks and continue with our conversation. He came back with beverages and took our order.
I noticed a tall, dark haired Man with a Chili’s shirt on, talking with a female server, his hand on her back, as she was cleaning off a mess on a table near us.
After a few minutes he walks up to our table and it went like this:
“I understand you had to wait a few minutes to be waited on, but you guys need to understand that you walked into MY restaurant during a shift change during the busy holidays and we are the only restaurant in Auburndale.”
This guy was so arrogant. No hello, no sorry for the wait.
And he was wanting to blame us for coming in HIS restaurant?
Me, ” You are not the only restaurant in Auburndale, and that’s not my fault you don’t have enough staff.”
I actually went on to name other places to eat in town.
He said, “Well, I sent out a basket of chips and salsa, at no charge, there’s not much else I can do.”
Me, “I didn’t ask for any, and I didn’t ask to see a Manager.”
Him, in a very stern tone, “Do you have a problem with me? What are you actually complaining about? You got something against me?”
I was furious.
My Mother and Father looked uncomfortable, and this was nonsense.
Me, ” You are becoming very combative with me, you need to walk away. And now I’d like to speak with someone.”
Him, grinning, smug look on his face, says to me, “This is it! I’m the top of the food chain around here!”
Me, ” So you own Chili’s?”
Him, “I own this one!”
Me, “You need to go now, this is awful for you to stand here and talk to us that way. I’ve never experienced anything like this.”
And the a**hole wouldn’t quit.
Him, “I gave you free chips and salsa and you’re still complaining? What do you think I’m going to do?”
I’m pissed.
Me, “Well, I would get up and leave but my parents need to eat and our server said dinner was on you.”
Him, “That’s NOT happening.
Things don’t work that way around here.”
Then he looks at my 79 year old Father and says in a voice that one might use to speak to a child and said, ” Now I don’t hear this fine young Man complaining about anything. He hasn’t said a word.”
My Father has Alzheimer’s.
Me, “I’ve asked you to walk away.
This is ridiculous…”
And before I could say another word, he said, “Don’t interrupt me when I want to hear what this young Man has to say.
You seem to be the only one with a problem here. You need to be quiet while I speak to this young Man…”
I felt awful for my parents.
They don’t get to go out as often as they once did, and I was getting more angry by the second. This guy was unreal.
So I said to him, this arrogant, rude, and disrespectful person, “Leave. Walk away now. And give me a number to call.”
He walked away laughing and brought back a business card with his name and the number of the restaurant.
He sat in on the table and said, “Please call. Have a Happy New Year.”
And walked away smiling.
Such a big Man.
I paid for our dinners, left our Server a nice tip, and felt so bad for how uncomfortable this experience was for my folks.
I’ve always enjoyed going there in the past. Never again.
And I’m sorry for my Mom and Dad.
This guy was awful.
This is a friend debra cambell that this happened to in auburndale fl his name is tyrone king
Does anyone know how to get in touch with the corporate office to complain.
All the corporate office info is in the post above the customer complaints
1-2-17. Went into Chilis in Alcoa tn. Saw fajitas with two meat choices for 12.79. I chose chicken and beef. The beef would have been a 1.00 more in () beside the word beef. How do I receive 2 meat choices for 12.79 when you have to pay extra for them. Am I stupid or what. When it says to meat choices for a certain price why are they charging more. Did not order will never eat there again and my gift cerficate will be given to someone else.
store # 69 south philly =2320 oregon ave.
i have been going to that store for years now. and i was never so disappointed in a your service and your food. And the bathrooms with no paper towels and no toilet paper.and the bathrooms were not cleaned in a week that’s what one of the srever told me when i said something about the bathroom the nachos were hard and over cooked they were burnt to.the food was nasty never had food that bad in that place be four.don’t know who the manager is but i’m going to tell you this. the guy is rude and ignorant the store is not under good management .the store is a mess.and we pay for this kind of food .NO NO i don’t think so. i will not ever again nor will my family and friends ever go there again.i have had some friends complain to me about the food and the smell of the bathroom. i thought they were joking because that’s always been a good place ‘ now you get things in your food like wood splinters and hair ‘ no thank you. your a big com. why aren’t you keeping up with whats going on. your name is on that place.if there is something wrong should int you as a company do something to fix it .your getting a bad name around here and we don’t want to eat there any moor please do something about it . i fell like i have been cheated out of my money .because i had to pay for that mess .the bill was 52.09 table 1- 1/2/2017 time 4:15 pm — 20026 so you know i was there store # 69 south phila
I have written serveral emails to Chilli’s with no response. From the other complaint I guess its a norm. I ordered a $50 gift card on line and never recieved my free $10 one. I will not be getting any more Gift cards for here again.
This is not the way to run a business.
On Dec 21, I bought a 50$ gift card online, within minutes, I rcvd an email stating due to security reasons they could not issue a gc at this time. The money was taken out of my checking acct immediately and has not been refunded yet.
This is now my third time contacting Chili’s. My terrible experience will be a week ago on Thursday. I ordered Chili’s to go and it was awful. I spent almost $70 and the food was inedible and also missing. Several items were not included and after contacting the “contact portion” on your website twice without receiving a response, I’m almost out of moves. I’d really like a response back as to why the food was awful and also as to why I haven’t heard a response back. Please help in a timely matter. Thank you.
I called and spoke to the general manager Katheryn and she assured me she would address the issue. She was also very clear that my experience was not the norm. She gave me a complimentary meal. I appreciate her quick response.
Regarding service at Chilli’s Camp Wisdom RD Grand Prairie, TX.
I placed an order online 12/22/2016 at 7:13 pm. My order was supposed to be ready at 7:33. I arrive on time, there are two other people waiting to place or pick up orders. The server is on the phone taking an order. She was on the phone for over 10 minutes and then finally started to wait on us. I can see orders to go sitting on a counter. One of them is mine so I stated I’m sure the French Fries are cold she states we’ll check your order. She proceeds to open the counter and feels my fries to see if they are warm. I told her I could not believe she actually just touched my food with her bare hands. I wanted a fresh order of fries. She goes to the back and comes back and I’m sure the fries were just shaken up or moved around because they were still luke warm . I left and tried to call the manager and was on hold for over 10 minutes so I hung up. Servers need to be trained not to touch someone’s food. Service was unacceptable. I will follow up with a manager today.
Chilies. Natchitoches, LA. 71457. Worst restauraunt experience ever! Called in a pick up order at 7pm. Arrived at 7:20 to find i had to wait until 7:45pm for my food – fajitas. One of the quickest things ive ordered at other chilies. It was cold when brought to me. i also witnessed employees fighting in the back area and the manager was extremely rude and wished me a very sarcastic ” merry xmas” when i complained of the service. I was not rude. It was not that busy and its a low volume restaurant in a small town. I walked out. Never to return.
In the St. Louis airport and thought chilis would be a good choice. Ha. It’s the only choice right… about 20 people standing in line and 10 tables open. Nobody wants to set them because they are not organised? Maybe they are actually working? I know it’s a hard world out there. And yes I’m mansplaining, and a 30 min wait for an order…… you as a Corperate office know this is an airport right? People travel through. They don’t intentionally get in the car and come here for the “experience”. I just want you to know. My waitress was awesome though.
Went Chilis in Woodbridge, VA yesterday. My husband, daughter and I had our meal. I mistakenly left my wallet in the booth. Got in my car and proceeded to drive off. Gone less than ten minutes, called as I was turning back. Wallet was there but someone had helped themselves to a $100 dollar bill! There was only one person (female hostess) who im told bussed our table and she had left because her shift was over. Manager said he just got there but obviously couldn’t care less. Police officer said since there was no camera, there is nothing they could do. I know we can’t control the integrity of people….but this is forever in my memory of this restaurant and i will NEVER eat there again! AND i will spread the word to everyone I know to drive past them as well.
Ate at Chilis in Hammond, LA on 12/9. Chicken Fried Steak was mostly breading and lc fajitas had an unusual strong after taste left in mouth. Shared information with door greeter and she was to speak with manager. No one has contacted me in a week. Group were elderly folks with limited funds. Eating out was usually a treat but not that day. Please check on quality control of food and possibly provide complimentary meals. Thanks for your consideration. Barbara Stewart. Server:Sabrina, Ticket #: 20018, Total: $30.79,
Walked into Chili’s in Johnson City Tn. Lady manager looked at my gift coupon worth $25 and I asked to see the dessert menu. She said, I don’t see the gift card. I said,”If you can’t see it why did you say it was there?” I left and five minutes late two Johnson City police cars were at my parked truck. I explained that she pretended not to want to help me and they laughed,said to go own my way and that now they wouldn’t dine there even if offered to them free. Is Chili’s a joke?
Well well Chili’s I am disgusted by you and your corporate decision not to have any kind of holiday decorations! Not one bit of festive appeal, not one Santa face, not one Christmas decoration, not one Hanukah decoration, not one joyous touch! I asked the waiter “why?” and he said with his eyes rolling “corporate”! “what reason?” asked? He said “THEY don’t want to offend anyone” well you have offended me and millions of people by not acknowledging the different holidays, the different types of decorations, the feel of the season! Why have you stooped so low? The waiter also said they are instructed not to say “Merry Christmas” or Happy Hanukah or Happy Kwanza, they can only say “Happy Holidays”! Your company should be ashamed.
Probably my worst experience in the history of restaurants, and I’ve gone to restaurants where I don’t speak the language and they don’t speak mine. Last night I my daughter really wanted Chilis, her mom took her to tumbling and I was supposed to pick up the food and bring it home. I placed my order at my local Chilis in Nacogdoches Texas at 540, her tumbling ended at 6, I arrive at the restaurant at about 609. I tell the hostess that I was there to pick up an order and she instructs me to go to the bar. I go to the bar and wait 20 minutes before the unbusy bartender comes to ask me what I needed. I told him my name and that I placed an order. He takes my money and walks off, brings me a receipt and walks off again. I assumed to go get my food, which was supposed to be ready at 602, but no. About 5 minutes go by and I ask him if my food is ready he responds with “No I don’t think so” without going to look. I sat and waited for my food until about 7 constantly asking about where my food was. Finally I talk to the hostess and she goes back and asks where my food was. At about 720 she comes back and hands me my food. I asked to talk to the manager because I wanted my food comped. There was no earthly reason it should have taken that long for a to go order. The manager comes and talks to me. He wasn’t dressed anything like a manager he just looked sloppy and unprofessional I guess it was casual Thursday. He didn’t even tell me his name. I told him I wanted my money back and the food comped. He said he would take care of it for me and snatched my food from my hand and placed it on the table and inspected it. I thought it was only to make sure they hadn’t forgotten something. So when he goes and gets the money for comping my meal I casually grabbed it and waited for him. When he gave me my money back I walked out with my food. He then ran out of the restaurant ran to my car and said “Hey bro. If you get your money you don’t get to keep the food” to which I replied “do you not know how comping a ticket works?” I then explained the entire situation to him again and he walked away looking defeated. Then about 120 feet from the restaurant I got pulled over for “theft of services” so now I have to deal with that for however long. The tab total was $27.27. It was for a 2 for 20 2 medium steaks. One with potatoes and broccoli and the other medium well with potatoes and corn. They forgot the broccoli. And my daughter got th kids chicken crisper with corn. I used to manage the local IHOP and when I first became the manager I was told that we weren’t allowed to hire anybody who had ever worked at the Nacogdoches Chilis. Now I know why. I had to call in this morning to figure out the managers name his name is Larry
We called in an order for our office. The process ordering over the phone (placed order with Anthony) was way more work than it should have been. He didn’t seem to really know what was going on.
Upon picking up the order; we paid with a $100 gift card. The same individual was making it extra difficult for our coworker to pay with the card. ( Saying the card only had $85.) It just seemed like the process became way more complicated and a headache. Our office has placed orders with this Chili’s location for as long as i can remember. It has now been 1 hour and a half since placing order. my coworker still doesn’t have all of our food. There have been 2 further attempts at over-charging us. Also there seems to be no managers or even a supervisor in the entire restaurant to assist us. It is extremely frustrating and unbelievable, the lack of customer service and professionalism being displayed today
That sucks, to take a man’s meal as he eats. I can’t even imagine how degrading that must feel and a Veteran (Ernest Walker) on his celebrated day. That’s it for me, I will never step into. Chili’s ever again with my family, and I hope others will do the same. Thank you !!!!
LT Flores USN
My husband and I have eaten at Chili’s for years. We loved the chips and salsa, the fajitas and many of the items on the menu but after last night we will NOT be back. And our service was good, the food was good but the mandates sent down from corporate are so stupid and there is just too much competition for a good meal in Gainesville GA. First of all, 1) there was no welcoming staff. The floor waiter was seating the customers and you had to wait a good 5 min just to be greeted. 2) I had received a coupon from Chili’s/Plenti’s for 1/2 off a full steak but I had to eat in. 3) My husband got a coupon for free chips and salsa but he could not use it because we were at the same table. 4) We were told that it wouldn’t have mattered if there had been 20 people at the table, only one coupon could be used. (THAT IS JUST CRAZY CHEAP ON YOUR PART, CHILI’S) 5) When it came time to order my ribeye steak, I had to pay an extra dollar to have fries and asparagus instead of the mashed potatoes and broccoli. WTH? I was told that even a salad would have been an extra dollar. I am sorry but when I think of Ribeye, I do not think of broccoli. 6) Then the steak comes and I can’t have worcestershire sauce with it because Chili’s only uses ketchup, A1 and Heinz 57 as condiments. 7) so here you offer a coupon but I can’t dress the steak the way I like and the way EVERY OTHER STEAK HOUSE IN THE ATLANTA AREA OFFERS and I can’t take it home and dress it for the coupon price. That upset me more than just about anything else. 8) Finally your stupid little ZIOSK machine died at our table twice. This is so unwieldy when you want to pay cash. Not impressed with anything but the professionalism of the staff at the Gainesville Ga restaurant. They are clearly trying to make the best of a crappy deal. Sadly, I don’t know if I have ever had 8 points of complaint from any purchase I have ever made. Wow Chili’s you’ve topped them all. Just so you know I am sharing my experience with your dumb corporate mandates with everyone that will stand still and listen to me. And Plenti’s is a joke, too!!!
Where do I begin on how horrible the service was and I was served cold food and tough steak and to top it all off my boyfriend is now sick less then an hour later I WANT A REFUND!!!!
Well Well, where do I start!! I Seguin, Texas location
Last night around 8:50pm I called in an order for a 2 for $20 and a full rack ribs plate, chips and queso. When my husband arrived to pick up the order, he was told that it will be longer that they ran out of chips and had to fry up some more. So sometime later I’d say 30 minutes of waiting the order was ready. Now mind you when the food arrived it was COLD!! And not only was it COLD but they DID NOT PUT IN MY HUSBAND’S PLATE!!! I immediately called to Chili’s asked to speak to the manager and Andrea got on the phone. I told her what my issue was, she asked if I would like to return back to the location to pick up the missing plate!! I began to tell her NO!! she then asked id I wanted his plate credited back to my card, then I began to ask her why do the offer a TO GO SERVICE if they continued to forget half the orders or get home and its cold food!! she began her excuses that they had a baseball team in and they began to run out of food!! With ATTITUDE mind you!! I asked to give me the name and number to her boss, she indicated that he was in the kitchen cooking and he can not come to the phone!! By this point I’m getting very agitated with her demeanor!! She asked for my phone number which I told her, she should already have it because thats how they get my order by asking me for my number, but I went ahead and gave her my number, and she had the audacity to ask me, why do I have an attitude!! which then I told her for many reasons I just ordered $42 worth of food only to receive half of my order and it was freaking cold!! She then said I’m not talking to you any more and hung up the phone!! I WILL NEVER EVER STEP A FOOT IN CHILI’S EVER!! FREAKING ENTITLED YOUNG GENERATION THAT THINK WE AS CONSUMER ARE THERE FRO THEM!! NO MORE CUSTOMER SERVICE AT ALL IN THESE PLACES!!
Tactics of Chilis -874 Buford Rd. XXXXming, Ga.30041, periodally have to go to doctor treatment in that area never having issue till recently at Chilis. Couple months ago came in for lunch told them what we wanted for lunch and they brought out dinner portions and charged off dinner menu., next two times were fine. Was there week ago and said I wanted to order lunch and again they brought out the dinner partitions. Quesada’s are on both lunch and dinner menu but when its 12 noon and you state you want lunch why do you charge someone dinner prices??? Any normal restaurant would ask do you want that off lunch or dinner menu not just bring out dinner to charge more money. This was two times too many. I am sorry left tip, but was another drink server involved and not his fault. When questioned never offer to take it off just said oh I thought you wanted dinner (right after I said lunch) So Chilis gift cards are out of my Christmas list and oh course manager or no one in front at all as server knew I was upset. Love the way everyone disappeared. I will not be going back to that Chilis and telling my friend beware as they like to stiff you.
Even though this location is closest to our house(San Antonio Westside Commons), we usually avoid this location due to horrible service in the past. We decided to do take out from this location. After getting home, we noticed that our child’s burger meal bites meat was red. Of course, we did not allow her to eat it. We called to speak with a Manger and Amy, the GM answered. We explained the concern and her response was, “Chili’s raw meat is completely safe for your child to eat. I can assure you your child will not get sick”. We reiterated our concern and stated that we did not want our child to eat red, raw meat. She again stated that their raw meat was safe to eat and our child would not get sick. After talking in more circles, she finally said, “well I can understand your concern and I will be happy to mail you a $5.00 gift certificate”. We stated that we would rather take the food back to the location and have them look it and make our child another kid’s meal. Amy then said, “Oh no, we don’t allow that. We do not allow people to bring back their food when we make a mistake. We are a 4 million dollar restaurant and if we allowed everyone to just bring back their food when it’s wrong, we’d go out of business”. We said, “So you mean to tell me, we are not welcomed in your restaurant to bring back an order that was clearly not made properly and have you give us another kid’s meal so our daughter can eat dinner?” She said, “that is correct, sending you the $5.00 gift certificate is the only thing I can do for you”. We said, “no thank you, we will take it from here”. We did not want $5 back, we just wanted our 6 year old child to eat dinner, but I guess that isn’t a priority for THIS 4 million dollar restaurant. This is the final reason we will never patron this Chili’s ever again.
Wow! Had I realized a Chilli’s manager abused a disabled Veteran (no matter what race), I would never have visited the Hinesville, Georgia, outlet last Tuesday! I am Korean War veteran myself! NEVER CHILLI’S!!
We experienced a disgusting incident this Tuesday past at Hinesville, GA’s, Chilli’s Grill & Bar. A packed restaurant (although promptly seated) led to my (also senior) friend and I freezing under a cold blowing A/C outlet. We asked twice ,and then a 3rd time, for an air turn down during our extended 45-min wait for service. (Having enjoyed an expensive lunch with German tourists we’d dropped in Savannah for overnight, we were in no mood for an expensive supper. Both “seniors,” we asked for Chilli’s 4 small burger plate we could share, the waitress having failed to mention Tuesday’s burger special. Instead, what we got was an extended 45-min wait with our waitress executing a silly little (dance?) as she past us each time as she served others, apparently making fun of our chilled air turn-down requests.
Following our extended wait, with me bundled against he cold as much as I could with a head scarf, I got up & asked the hostess to see the manager, whom she assured me would be forthcoming. Back at seating and another wait, we decided to leave. As we passed the hostess, she insisted the manager would be with us shortly, but I explained that we were too cold; the meal’s arrival much too late — (thrice!). I and my friend did not appreciate the wait; server’s silly (abusive) ‘shiver” motion and vocalized ‘Whooo…!” each time she past us!
Also not appreciated: her failure to inform us of Chilli’s Tuesday’s “$5.95 Burger Special” poorly advertised on nearby wall ad!
Another (senior) friend and I have enjoyed this Chilli’s Tuesday special from time-to-time (as always as budget-conscious seniors). Tired, I forgot it was Tuesday this time.
We DID NOT enjoy this Tuesday Chilli’s visit! (Note: as a retired career photojournalist, guaranteed: I will blog about this particular Chilli’s, Hinesville, incident! And when we asked about the formerly served gratis chips & dip, the waitress noted it’s current $3.99 cost. This — at least — should have been offered as over-long service wait compensation. There is, certainly, no compensation for a very COLD Chilli’s Grill & Bar visit!!! Be assured, our Chilli’s complaints are now circulated to Germany via our friends — an affluent group of five German tourists!
Chilies USED to be my favorite place to go!
Have since many years ago when I lived in TEXAS!
The change of the decor was one thing but SERIOUSLY when the menu changed every couple of months and the restaurant staples changed its not even close to the same as what MADE IT “THE”Chilies everyone loved and could go there with family or girls night out or date night!
Think about the changes…. and WAY TO MANY CHANGES OF THE STAPLES THAT CHILIES WAS KNOWN FOR!
No more white country gravy with the chicken crispers!
The yellow rice replaced with GREEN RICE???
The fajitas!!! WHY CHANGE SOMETHING THAT WORKED???
And it’s not just me & my husband, it’s our family and friends as well!
GO BACK TO THE OLD MENUS
It used to be our FAVORITE RESTAURANT!!!
NOT ANYMORE
It’s now our LEAST FAVORITE
Because it’s not the Chilies we always knew!!
LISTEN TO THESE MESSAGES
CEO
COO
CFO
The people are speaking!!!!
The food quality does NOT represent CHILES at all!!!!
Real VETERANS Don’t CRY OVER PEDDY STUFF WE HAVE OUR ON DEMONS
I visited your Gadsden, AL restaurant on yesterday and had the worst service ever! The waiter was very nervous and appeared to be new but he was not the problem. Your horrible representation of a manager (Eli Tremble) which I do not believe is his name was visibly racist and a horrible customer service representative. They double charged everyone in my party for small margaritas and would not correct it or change it. When we asked for resolve, we were told “It is illegal for me to change the amount for the margaritas because the alcohol has been drank (also not true) and I am not going to argue with you.” He then laughed and walked away. We then asked to speak with someone else to provide resolve and to listen to our complaints. We were denied I had one small Margarita on the rocks and was told that the drinks were 3.00 by the nervous server Tyler… who confirmed it with this manager Mr. Tremble. We asked them to correct the receipts and waited an additional 30 minutes only for them to bring us the exact same receipts. We asked to speak to the General Manager Barbara Turner and was ignored. She was visibly helping the manager with receipts. When I asked for the corporate number, I was also ignored and blatantly told to Google it. I have never been treated so poorly in my life! I plan to send in a formal complaint and I, along with all 5 of my party guests will never step foot in your racist establishment again. You should fire the managers and General Manager in that place and start from scratch. I paid double for my trouble but I will be telling everyone I know about my experience and I will make sure that no one I know visits that dump ever again! Horrible service!!!!
This veteran’s blog confirms proof of Walker’s service.
thisainthell.us/blog/?p=69083
“proof of service” really? proof that he served 30 years ago in Hawaii and got kicked out for bad behavior as an E-2. Proof positive that Walker had ZERO business walking around in full combat ACUs purchased at Army Surplus so as to look like a “real soldier” and fool someone into “questioning his service” at which point he would whip out his DD214. Which is exactly what happened.
And when he showed the manager his DD214, according to Walker, the manager then questioned his “service dog”. Now wait a minute…I though this was about his “service record”… so when the showed his doXXXXents, then the issue of his bogus uniform was resolved, and the manager moved on to his bogus service dog? He was never thrown out because the manager did not believe his veteran status, but because he had come in there with a FAKE service dog.
Furthermore, Walker was never “denied a meal” as most all headlines indicate. According to his own account he had finished his meal and packed up some scraps, which is what was taken away from him. Assuming that part of the story is true he got his “free meal”. However, there may be more to what was in that box though, maybe he tried to get a second “free meal” to go? Who knows…
How do I know his service doe is fake? Well among other things, like the fact that anyone can buy that “certification” online and the certification was not in Walker’s name, but in the name of “Ernest and Debbie Walker”. A real service dog can only have one “handler” (and “official service dog certificates” are simply non-existent). But most importantly the manager and Chilis would now be facing serious legal consequences for harassing a disabled person about his “service dog”.
They are not.
The whole thing was a scam and it is shameful that Chilis will not come forward and tell their (Wesley’s) side of the story. Walker, the con man, will remain a hero in the eyes of most Americans.
Your tepid response to the Walker incident indicates that Chili’s management supports institutional racism. I will no longer patronize your restaurants. You need to immediately implement a no-tolerance policy for racial discrimination or misogyny in your organization. This would apply to employees as well as customers.
.
As a Veteran I’m ashamed to know that I ate and supported in the past 36 years of my life a food chain where racism, anti military manager at Cedar Hills Texas Chili’s was allowed to perform assault on a black Veteran in this day and age where a Black man is allowed to be president but not allowed in your restaurant if disabled. Wesley Patrick not only assaulted an American Hero he also mocked his military discharge papers and ID card is way out of line. Waiting a whole week to denounce your management actions and cowardliness tells a lot of Chili’s mission statement in recent news where CNN to FOX news is still waiting for an explanation. The CEO needs to step down for or least drop his or her Margarita and drink shaker for just one minute to go work for an hour to say sorry for this taking a whole week is a huge waste of breath. The CEO taking a week long vacation to talk publicly is a waste of salary from Chili’s company over all profit margin.
The treatment of Mr. Walker, a Veteran, by your store manager is atrocious and your response is underwhelming. It is my understanding you have removed that manager from your store. If you want to show you are serious about respecting our Veterans and do not support bullying and bigoted behavior you need to fire that manager! Until you do, I will not be eating at Chili’s.
As a retired US Army veteran, I believe the treatment of Mr. Walker, a brother veteran, being denied food on a national holiday honoring veterans is disgusting. This does not just show disrespect for his service to his country, this shows a grave climate change in American society. As a native Texan, I am appalled that it happen in my home state. This veteran shows up on his day to honor his service, with his service dog that is used to keep him calm and give him companionship, and he is mocked by some regular non-serving uneducated idiot, and your manager supported the idiot and failed to provide respect to the veteran.
I’ve lived sixty years and I could only hope we as a county have grown past racism, but I am apologizing to my brother veteran as a fellow veteran and a native Texan for his treatment and that that belief system is not shared or condoned in Texas. I personally come from a very diverse family believing in equality for all and after five generations of serving our country, it’s not American. To show disrespect to this proud deserving veteran, shows disrespect to all brother and sisters past, present and serving our country. I’m tired of seeing the written apologies, the President of Chiles Inc. needs to publicly and on television apologize to the veteran (Mr. Walker) and to all veteran. Make him whole and believe in America again. Put faith back in America! Put honor back in Texas again!
As a retired disabled Navy Veteran I was appalled to here of the gross mistreatment of the disabled veteran by your manager with his racist attitude. I have served and bled and my buddies have died to allow people to have the freedoms and opportunities that you enjoy. The actions by YOUR manager have made our sacrifices seem in vain and a waste of time. He is not worthy of his freedoms and you have lost my business as well as that of a number veterans that I know.
Robert Volz
Chief Petty Officer, US Navy, Retired.
Kelli Valade,
Your comments that your company “fell short” fall short of an adequate professional response to the Texas Chili’s rude and bigoted treatment of a veteran on Veteran’s Day. I was a frequent customer until learning about this event and your reaction and statement. I shouldn’t have to state this, but, I will. This shouldn’t involve politics, nor race, nor service to this country, but it does. “It does” because a Trump supporter injected those into it. It also does because a Chili’s manager believed the word of an unknown over the word of an unknown black veteran who presented him with SUPPORTING evidence of his service. In fact, he attempted overwhelming evidence with his service dog, but, this wasn’t good enough. So, we cannot remove proof of service to this country, race, nor politics from the equation. Finally, you’ve lost me and 14 other customers for whom I’m writing this email who share my sentiments. My intentions aren’t to be rude to you, but, this is highly upsetting as we are all Caucasians, of mixed political ideologies, and none having service in the military. What we share is common decency and respect for human beings. How can you say “he has been removed” and what does that mean exactly regarding this manager? Please be more specific and let us know your values personally & professionally stand for more by stating “he has been terminated and we don’t hire this caliber of people.” Thank you.
In Vietnam, my unit had 460 Marines that did not come home;many of these were African-Americans. What started this whole nightmare was a man wearing a Trump t-shirt complaining about a Black Veteran. Since the election, per the South Poverty Law Center (an organization that monitors hate groups), there has been over 300 incidents of violence against Blacks, Hispanics, Women, and Muslins. What Chili’s manager should have done was that the moment a Pro-Trump supporter complained about a minority veteran getting free food, flags should have gone up. My family has been going to Chili’s for over 20 years but that will no longer happen. Out of respect for the 460 Marines that gave their lives so that all could be treated equal, my family will be boycotting Chilis. I have also informed my friends and co-workers that we will not be joining them if they go to Chilis. I ignored Trump when he said that soldiers with PTSD “got PTSD because they were not strong” but I will not ignore the denying of services to any Veteran that served this country. Ironically, today as I walked by a Chili’s restaurant, I noticed that there were at least 4 individuals with Trump shirts waiting outside, so I am expecting business at Chilis will increase. I just pray that other Veterans join the boycott because one of our own has been abused.
I am appalled at the disrespect shown to the veteran based on the color of his skin. This man served our country and deserved to eat his meal in peace. I will never eat in your establishment again.
As a USA army veteran I will no longer warmth at your restaurants it’s a disgrace for what your employee did to 1 of this country’s vet I will post to all my family and friends not to go to your places this is a slap in the face
Refusing service to a Veteran on Veteran’s Day due to race is unacceptable. Please fire Wesley Patrick immediately! You cannot condone racist attacks against a Veteran of the Us military. I will join others in boycotting your company until Wesley is fired. This incident is sickening and appalling, and unforgivable. Enough is enough. A slap on the hand is not enough. Firing Wesley Patrick is a must!
Please out of respect for those who have served and are serving, fire the manager or whoever that man was. Our serviceembers are to be respected and honored. It is a sad day when they have to be grilled and humiliated in public anyone. I am still shocked that not only did he argue with him, he then took his food away, I mean literally closed a grown man’s box of food and took from him. A lesson needs to sent loud and clear this will not be tolerated!! FIRE HIM PERIOD!!! He could have called corporate or a district manager to help him resolve the matter quietly. Instead he chose to behave disrespectfilly. No I did not serve but, my child did and still is. He sacrifices everyday and so do we his family and it burns me to think that, a box of food means more to some then the sacrifice our service members and their families make for us to be able to act as stupid as he is. FIRE HIM!!!
I am appalled by the actions of your Manager and employee. It’s a $15 meal, why even question it. I will never eat at a Chili’s again and have made sure that my Facebook friends and family know about this. Your Manager should be fired and your employees need training on customer service and compassion to others. I was a Store Manager for many years at JCPENNEY and we had discounts for military, we never questioned if they were in the Military when they told us. I mean come on it’s a meal for someone. How sad and horrible that whole situation was.
I read and viewed the video online. I am not a veteran nor do I have immediate family in the service. In light the recent events of the election, it is plausible that this was a racially motivated incident. I am an American and while I do not agree with the choice of the next president, I also do not agree with the recent protest/violence. However, since the veteran in question was not Caucasian, would the other patron even have mentioned any thing at all? It is clear that the manager was not prepared for customer disputes and looked lost in how to conduct himself. Since I do not personally know the manager, I will not state that he is a racist. But, with him telling the customer so carelessly that no identification was given for the meal and speaking over him as if he was not a human being, I felt that he enjoyed the authority he had as a manager and that is far worse. Perhaps Chili’s should me mindful of their manager qualifications before promoting/hiring someone. My husband really liked the food at Chili’s, we will choose other restaurants in the future. Good Bye.
Do you people even use your brains? First this guy gives all veterans a bad name. Let’s start with the obvious. 25th infantry division does not use dogs. Now Doris Miller served in the navy during wwll. Now look at his uniform that uniform was not ever issued until 2003. It is the newest radar deflection gear. It’s actually illegal for non active military to wear battle dress uniforms in public they may wear class A uniforms but not Bdu. Now look at the pictures one is of a navy seaman and the other is of a Vietnam era non commissioned officer. Yet he said her served from 87 to 91. I served from 87-2007. He implied there was no 24 division by saying it was a trick question but there is both. In 87 they were not accepting GED only high school graduates because of military downsizing. With all these lies he put out there I hope chili’s investigates this thoroughly and prosecutes him for his blm supporting deplorable behavior.
bla bla bla
Dear Dale:
Before you start with giving your opinion, please know certain information regarding the military. You seem to be misinformed. First of all he did serve in the 25 Infantry Division. Mr. Walker is obviously a disabled veteran that was in Chili’sauce with his certified service dog. Who cares what time period his uniform he was wearing, he is a veteran. He was disrespected. I’m not going to show disrespect for your service you shouldn’t show to his service. Please study your service periods before you talk about the military. Then you won’t be confused about your facts and sound like an idiot. This veteran served, is a proud African American veteran, the individual that challenged his service and the manager that went along with this idiot should be punished severely. You should be embarrassed and ashamed about writing about this veteran..
“Walker is obviously a disabled veteran”. His “certified service dog” is a phony. There is no such thing. There is no agency that “certifies” service dogs. Only online outlets that allow anyone and everyone to purchase “certificates” for their dogs.
The time period of his uniform is pretty important. Considering that he served in the 25th 30 years ago for only 2 years before getting booted out with a General Discharge, is seems odd that anyone with that kind of a military record would go out and buy a brand new set of ACUs costing close to $200 just to go have a cheeseburger at Chilis.
You should be embarrassed and ashamed as a “proud African American veteran” of taking up for a con man just because you like the color of his skin. That’s pretty racist if you asked me.
I read the article on the manager who treated the veteran with total disrespect and I am appalled! I too am a veteran and and for someone to question my service to my country is not only wrong but disrespectful! It’s a shame that one employee can ruin it for the whole company! I will now refuse to eat at any of your restaurants! This makes me sick to my stomach. To all you veterans and active military I hope you follow suit. Semper FI and thank you for your continued service!!!
I am a proud veteran and served my time in the US Navy. The incident in your Cedar Hill store regarding the Veteran’s meal that was removed from Mr Walker after he had shown his military paperwork and then to have his service dog put in question of whom had his tags and vest on to properly identify the dog as such is beyond horrific. I am shocked that this manager would react like this from some other unknown patron that questioned Mr. Walker as being a fraud without any knowledge to the otherwise. It is blatant racism and not to be tolerated. Chili’s lack luster response of just removing this manager but NOT firing him immediately or even after reviewing the facts on this matter is unacceptable. I for one will no longer step foot into a Chili’s Restaurant.
So, you “removed” the Manager. Seems as if he was just given a “slap” on the wrist. He needs to be fired, or do community service at a Veteran’s Center. He’s disgusting.
The fact that he was not removed, and only given a “slap on the wrist” should give you pause. Can you really believe that it is because Chilis CHOOSES to practice “institutionalized racism” or because they don’t care for our veterans (they did give away 200,000 meals to vets and servciemembers after all).
Maybe Wesley was not fired because Walker’s story doesn’t check out.
Corporate issued a quick apology to try to quell the online “outrage” before even looking into the event. Having interviewed the manager and other witnesses. It likely became obvious that the whole thing was a setup, and the Mr. Walker was in the WRONG.
I am appalled and disgusted by the treatment of an African American Veteran at a Cedar Hill, Texas Chili’s. I have patronized Chili’s for over 20 years and have had many top shelf Strawberry margarita’s, to prove it. But after, learning about this incident and watching the video, I am no longer going to patronize Chili’s, unless restitution is made. I did the same for Denny’s for 15 years and I will gladly, stand with Mr. Walker for as long as required. I have also called, as have others, to voice my displeasure and some have been told that Mr. Patrick was “influenced and put up to it” by the older, racist customer. How ridiculous and unacceptable! First of all, I have (and had) over 30 Veterans in my family, including my Father, while 5 of them served in WWII (yes, all African American). So, Mr. Patrick’s ignorance is not excused. Secondly, HE is the employee and has to be accountable for his actions, as any employee would and should be. He should have politely told the other gentleman, that just like he trusted his word, he would trust Mr. Walker’s word. Or if he is going to ask for ID, then that should have been required for ALL Veterans coming in to be served; not just Mr. Walker. He does not get a pass for ignorance and/or stupidity because, now your company has to be accountable; while the older racist gentleman has gone about his business. To add insult to injury, Mr. Patrick took Mr Walker’s meal! Denied his service dog is legitimate. Pretty outrageous! Nevertheless, I am waiting for action as are many others. From my perspective, Mr. Walker could have been my Father dining at your establishment so, I’m treating this incident as such. There are plenty of other food choices out there; if Chili’s chooses to do nothing, this is where we part ways…. I am standing up for Mr. Walker, as he has stood up for all of us, by his military service. For God’s sake, do what’s right and just!
Chilli’s Cedar Hills Management,
You guys blew it. That Black vétéran you did not serve should get free meals for life from you.
Yours is a hate filled restaurant. I will never support another Chilli’s restaurant again.
Your team is infected by the xenophobia created by the politics of our time. How can your manager take accept the racist remarks of one customer to deny another customer. You should be ashamed of yourselves.
Sincerely,
Dexter Gourdin
As a veteran I can’t believe that Chili’s has not made a public statement and apology to veterans after your representative treated a guest caught on video in your Cedar Hills store.
I am disappointed that this happened because “some people” said!
My veteran brothers and I can’t bring ourselves to forget this disrespectful view of our service.
Not only should you fire that manager for being rude to that veteran, you should also inform the your other employees on the federal law concerning service animals. And what was up with that half-assed apology? You’re going to have to do better than that because this is making your business look really bad. Fire that manager and do a better job on informing your employees on laws that could possibly get your business shut down! There is no reason anyone, let alone someone who has served this country, should be treated the way that man was treated on Veterans Day.
Why do you think Chilis and that manager are not taking some serious HEAT about that service animal? That’s right! Not because they don’t know the rules. Not because nobody noticed that they broke the rules, but because “Barack” was NOT A SERVICE DOG.
You can buy those phony ID tags and vests at any number of online outlets.
The apology was half-assed because they are aware that Walker was the instigator of all of this and the manager was the victim… of a con…
As the wife of a Veteran, the sister in law of many in our family, the daughter of one, the stepmom to two active servicemen and aunt to 3 and granddaughter of two Vets, we as a family, and a very large family, will no longer be patrons of your restuarant. This is deplorable and unforgivable!!!
ATTENTION COOPERATE: I’m absolutely disgusted how the manager of your Cedar hills TX branch treated that veteran. Now I love Chili’s, but I’m willing to pass it by indefinitely depending on the outcome of this situation. This is unacceptable.
I am appalled by the black veteran’s experience!
First the older customet’s comments to him ,
Then the lack of meal & treatment of him and his
Dog. Which is a service dog for his emotional
Wounds. We will not dine at a Chili’s ever again
Until I read that this manager has been fired! Not
On paid leave but gone ! If you do not need our
Money we do not need your Racist meals. My sons both
Worked at Chili’s while in college – they are ashamed
Of this. ?
I was very saddened by the rude service given to this Veteran at Your restaurant. How can you justly this type of behavior. I will never eat at another Chili’s.
The treatment of the veteran by the manager is simply disgusting. And the manager has since been removed from this position, but not fired…… this is disgusting! I, and my whole family, will not be going to any Chili’s again!
Shame on Mr Patrick! He should be fired immediately! No matter how Chili’s trys to spin this it’s bad! Mr Patrick looks like a looser with too much power! Apparently he has few skills and how he got a manager position is beyond me as he shouldn’t even be a waiter with his low skill level! The man showed his proof what more did your manager want? Then showed proof of his dog! Took his food are you serious? Shame on Chili’s! I will never ever patronize your restraunt again! I really don’t care how many people Chili’s served!
I am appalled that a Chili’s Manger would bow to a perfect stranger as that stranger determined that someone they do not know was not a veteran. Not only did the manager refuse service to a veteran that proved he had served but continued to embarrass and ridicule the Veteran after the Veteran provided proof. As a combat Veteran of Vietnam I am completely dismayed a man who provided the protection for your organization to operate is refused service. As I am sure you are now finding out, veterans stick together. So I am telling you now, I will never set foot inside a Chili’s restaurant again.
In regards of the gentleman veteran Ernest Walker, you should really take action in firing the manager that took away his food, even after he showed proper identification. There was no problem with Mr. Walker being there and receiving service until the manager was ill advised by a stranger that had no other proof of details of Mr. Walker’s service. According to the evidence on Mr. Walker’s social media post, the uproar was nothing but racially motivated. It was disgusting, and it was humiliating.
Besides standing up for a veteran, I more importantly stand for my own people in the wake of the current racial tension awash in this country. I was also a patron, but the prospects of me parting funds in the future with your establishment looks to be never again should that manager continue set foot in your restaurant as a representative of any sort again, and if Mr. Walker does not get a public apology form you, the corporate office. Thank you for reading.
I am so disgusted with watching the recent video of a veteran, who happens to be black, treated with such disrespect. As a manager handled the situation horribly as demonstrated by poor (basically degrating) communication, lack of integrity, and overall unexplained and self-entitled actions that were not warranted. This behavior should tarnish that manager’s work hi sorry bc the just thing to do would be to have him publicly apologize then be fired. He should not have any costumer service job- ever. Needless to say, you have lost me as well as everyone I come in contact as costumers.
In reference to the manager who treated a vet despicably: I know now where I will never eat again.
My husband is a Veteran and we will never dine at Chili’s again. I’m also asking every person we know not to spend a single dime in your restaurant, since you all don’t support those who put their life on the line for our Country. Shame on you
Never again will I use a dining experience in your venues.
I will NEVER eat at any Chili’s again!! I am disgusted and ashamed at how a veteran was treated! Racist manager!! You should be ashamed!! Even if Donald Drumpf is the President elect, discrimination is NOT OK!!!!
I have been following this story since it began. The manager was put on leave? Are you kidding me? I served this country with the 1st Cavalry Division proudly. I fought in Baghdad in OIF2 and watched great men die. Why? So I can come home and see my brothers treated like this. Know this Chili’s Management, as long as that man holds ANY position in your company, there will be NO peace between myself, the veterans groups I am a member of, and your establishments. I will use any and all means, including the radio show I host Saturday nights, to inform others and urge them to patronize other establishments. This appalls me more than anything. Get it together, or be ready for a PR war.
What happened to that African American veteran at your Cedar Hill, TX location was completely unacceptable.
I expect your corporation to fire that manager. No discussion. He lacks the intelligence and ability to handle the position for which you hired him. You’ve lost a future customer (in myself) because of this event and I can assure you will lose more if you don’t handle this situation appropriately and fairly.
Your treatment of an African American veteran on veteran’s day, based on comments of other customers, was disgusting and unacceptable. Your manager humiliated a hero, and saved what? The cost of a burger meal? That manager should, in the least, receive an upaid suspension.
My family and I love Chili’s and eat there often. No more; you have lost our business, for life.
I understand a large organization can have a few poor employees or even an employee having a bad day. Without going into specifics, iI would like to know what steps you have tKen to educate your employees to see that this does not happen again. we dime at the Chilies in Homer Glen Illinois frequently, but will avoid doings so in the future unless we are satisfied you are tKing this incident seriously.
To Chilis corporate headquarters I’m very apauled and disappointed on the vile actions of your manager Wesley Patrick (Cedar Hills,TX), against Ernest Walker an American Veteran. Racial discrimination, disrespect, and inhumanity is being representated of your establishment. I and my family will no longer step foot in your businesses.
What a cheap, mean thing to do to another human being. Let alone a VETERAN. WTH is wrong with you?? Shame on you! You need to make this right. Fire this awful excuse for a manager. Invite this veteran and his family back for a free meal IF he would ever eat there again. I personally won’t set foot in one of your restautants!
Amanda Emery
I just finished reading a story in which the manager at the Cedar Hill, Texas location of Chili’s not only embarrassed and questioned a veteran customer (after he was shown the customers Military ID and his service dog ID) but refused to listen or answer questions for the customer. As someone who has spent the majority of her life in customer service, that was an epic fail. Not only does Chili’s need to apologize to Mr. Walker, but they need to provide their management and staff with some customer service training. I used to love Chili’s but will be finding somewhere else to eat until they prove that they can own and correct this horrible behavior to Mr. Walker’s satisfaction.
I went in to your location in Lake Elsinore to have dinner. I waited outside for a server to approach me and lead me to a table. Nobody came to me ,,, they all ignored and refused to even look at me. I was like invisible to them. I thought that maybe they are just busy so i asked the lady tending the bar if the vacant seats are available, she said they are not available and they have no seats for me even though they are seats open. I was surprised this happened in California AND in Lake Elsinore… racist .. All the people dining are white/Caucasian. They gave you the look saying “just leave”
I am an Asian man who have lived in the US and have served in two wars…. And will never set foot at any Chili’s location… I will tell people of my experience…. please address this or close down that place.
Saw footage of a veteran having his meal taken away on veterans day. I will never step foot in your establishments again! And will encourage others to do so.
To the CEO of
Chili’s For the manager who disrespected the veteran should be fired . We are no longer going to throw our company Christmas party at Chili’s if he is not fired. Make it happen
I like so many am disgusted with the inaction of the Chili’s corporation. My family will no longer eat at your establishment. The American veteran that was humiliated by your employee should be fired.
I agree that there may be enough racists to keep your business afloat….if that’s what you are going for.
A free meal is nothing, a token. This veteran put on his old uniform probably thinking he wiould be thanked for his service and he gets treated like he was stealing food? My husband is a veteran, my son served 10 years in the Marines and my daughter-in-law is in the Air Force and currently deployed in combat. I take this more than personal. This cry baby, safe space seeking piss ant is disgraceful. What action is Chilis taking? He needs to be fired. We are waiting for your response
Your company is the most despicable in America
Denying a veteran a meal based on the color of his skin is shameful and a disgrace.
Was the manager high? Seriously, you do not treat a veteran with such disrespect. No way you can apologize enough.
What a disgusting thing to do to a veteran. Now who wants to spend their money at Chili’s? I’m sure there are a lot of decent people and their families who will suffer losing their jobs at Chili’s because of one sXXXXbag. I hope they all find new employment, except for Wesley Patrick. I hope he ends up dining from a dumpster.
I’m going to chili’s tonight going to have a good time and taking veteran friends who also believe this guy is full of crap. Btw I’m so glad he has a gofundme site not. It’s all about the lawsuit he is filling. If I had saw the guy I would have done the same thing it’s funny he can jump around at a blm protest without his dog and uniform but can’t go to a chili’s without either one.
I want to know what does your organization plan to do about the manager Shoe Show total disrespect to the veteran who ate at your establishment. are these the type of employees that you hire is this what your organization is going to stand for and support the behavior of your employees being disrespectful to customers who have served our country. I am a faithful Chili’s customer but I will not be eating at your establishment anymore. that behavior was uncalled for you treat no one like that I don’t care who votes for who what color they are you do not treat people wrong. and shame on Chili’s Organization for not taking disciplinary action against that manager because he should have lost his job
Watching how you have handled this incident of YOUR manager treating that Veteran is disturbing. No matter how many lies your response team dishes out to the press will not change that you have lost my family’s business for life. If you had any decency to you or even cared about this incident the manager would have been fired immediately! Your horribly slow response to this shows that Racism is acceptable in your company. At least now I know the truth and my hard earned money will not be spent on anything Brinker owns.
Does a customer, wearing a Trump t-shirt, complaining/insisting to the manager that someone that did not serve in WWII, but in another sanctioned USA war, automatically give one of your managers authority to disrespect a customer? Your manager was a coward and a racist. Not only have you lost the business of my family, but I am posting on Facebook and encouraging my friends to not dine at your establishment. Chili’s should have reacted immediately and terminated this manager. SHAME, SHAME, SHAME ON YOU!
Shame on the racism displayed by Wesley Patrick manager of your Dallas branch! This man is a racist and a disgrace to America!! As the leaders of your business you need to fire this man, he is unfit to serve as any representative of your establishment. You should also a formal apology TO Earnest Walker targeted by this racist bully of an employee. Mr. Walker is a true man and a true hero, neither of which can be said of Wesley. Patrick! You also should find out who the old racist bigot is that began this trouble and ban him from your establishment! The ball is in your court. You need to fix this better.
What your store did to the veteran was deplorable. I will never ever eat at one of your establishments again.
I certainly hope that more will occur to resolve the situation that occured at Cedar Hill, If your company chooses do perform no discipline for the manager in question, I surely hope you will refrain from ever providing the service again that you did on Veterans Day. Because the actions of your manager was a huge slap in the face for that man… It isn’t going to go away to easily either, I would hope to see you guys resolve this quickly, and let everyone knows the actions you took to resolve this situation….
As long as I am alive. No one in my whole entire family, will ever eat there again.
As a two branch Desert Storm veteran, I appreciate what you have done for veterans on Veteran’s Day. Unfortunately, what you do to one of us, you do to all of us. You have lost my business and that of my family. I am guessing you will lose many of my brothers and sisters in arms also. Take this as a lesson and properly train your employees and management. Every team member that wears a Chili’s logo speaks for your whole organization, and what was spoken to my brother was unwarranted and unforgivable. I hope this is a lesson you can use to grow and change.
Thank you Bill.
I for one and extremely disgusted and offended by the shameful disrespect to a United States veteran and the blatant racist actions that took place this weekend at your Cedar Hill, Texas restaurant. To question his military service and take away this man’s food based on the racist antics of one man is both shocking and heartbreaking. And your flimsy at best no action response disappoints me, which can only allow me to conclude that you are ok with your employee’s decisions. Chili’s was always one of my favorite chain restaurants, however, in my good conscious and for my support for our Veterans and all our military men and women for fought for the right for that despicable person you employ to disrespect him and treat him so horribly, I will not support or frequent your restaurants again. I will miss your establishment, but my chest is pounding as I right this.
My family and I loved going to Chili’s. We’ve just made our last visit last week. Never again. Oh and by the way that manger who disrespected a veteran should be fired
The Veteran’s Day incident at your Cedar Hill location is vile. I am absolutely disgusted by the actions of your staff, and even more so by the lack of response from your corporate office.
This military family will not give your restaurant another dollar.
How dare you allow this to happen. I am Native American and I am against this racial bigotry. You owe this man an apology publicly. Everyone of my veteran friends seen this and they are going to that same Chili’s to have a word with the racist people you employ. How dare you
Like many, I am horrified at the treatment one of our veterans received at your Cedar Hill location on Friday. Not only should there be effective remedies provided, but Chilis obviously needs to institute far better training for its managers. I am afraid that this particular manager will walk away from this experience angrier than before, and less able to examine his own racism than before. I wish that there was some way to get him to see the racist implications of his actions. In addition to doing all you can to restore dignity to the veteran who was humiliated by your employee, please also consider training that helps people recognize their own bias and grow as human beings.
Thank you – Rev. Ginger Watson
Sirs,
As a U.S. Veteran I am both appalled and disgusted by the actions of one of your managers a Mr. Wesley Patrick. I only go to one of your restaurants maybe 3 or 4 times a year. The fact that you allow something like this to happen I want you to know that I will never dine there again
AO2 Bob Verow U.S. Navy
At this point there is nothing Chilis can do to make right the disgraceful actions of bigotry your staff has presented to the public. I am outraged the way this veteran was humiliated. You have lost the buisness of my family for life. No apology can ever give this man his dignity back. He risked his life for us. What a disgrace.
You really need to fire that manager that humiliated that veteran the other day. It is sickening that Black people can literally fight for this country and still have our patriotism questioned yet you let your managers disrespect a veteran because some ignorant customer appealed more to his racist sensibilities You need to fire that manager because he broke federal law, disrespected a veteran and is currently making your business look bad. Chili’, do the right thing.
Chili’s apparently doesn’t need my business if their managers are treating our Veterans’ with a total lack of respect and dignity. Since when does a CUSTOMER tell a MANAGER if someone is entitled to a free meal under a special plan?? Especially when that customer is acting like a total bigot and obviously doesn’t know what he is talking about? The manager in question displayed an inept behavior that no amount of training is going to be able to overcome and enable him to be a proficient supervisor or manager. You can’t train someone to have common sense or decency!!
Just letting you know that the way you treated this gentleman and veteran is abhorrent and I will never enter one of your franchises ever again.
My family and I have been loyal patrons of Chili’s for YEARS! After watching the video of how Chili’s humiliated and unfairly treated US Veteran Ernest Walker at the Cedar Hill Chili’s in Dallas, Tx, I’ll NEVER step foot in another! As a veteran & African American myself, I share in Mr. Walker’s humuliation. What’s more alarming to me is that the CORPORATE HEADQUATERS has for the most part been absolutely silent. I’m advising everyone I know, especially African American to take there business elsewhere. We don’t have to put up with this; “I” won’t tolerate it! I am so pissed off!!!! You really have no idea!!!!!!
Please take action to fire the manager at your Cedar Hill Chili’s that had the poorest judgement ever witnessed in a restaurant. Such disrespect to our veterans is unacceptable. At the very least, he should used better judgement, and just let the situation be. To question a service dog, an individual who has served our country, over a meal???? I will not be spending my money at Chili’s-I am in California-until this is resolved and an ABSOLUTE apology in the media is made to this gentleman who has served.
This is disgusting. The Manager should have been fired immediately. I will no longer visit your restaurant and encourage other to boycott the same. This man served our country only to be humiliated in public by your manager and some fool that had no brain. God bless this man and I hope he gets an attorney that sues your restaurant and this manager personally.
I too served our country in the 1980’s and what you have allowed to happen to the veteran in Cedar Hills is unacceptable. Do you think this would have been an issue if the other guy would have been wearing a Hillary Clinton shirt? No, and since you stand with your manager’s actions I will no longer set foot in the door of any Chili’s restaurant, period!!!
We were Chili’s customers until we read about the incident in Texas on Facebook. You’ve lost our business. Maybe the racists will support you enough to survive but we’re hoping for and promoting your failure.
Rest assured that you have lost a life-long customer of your restaurants. Neither me or my wife will ever patronize a Chili’s again. The treatment of that Veteran in Cedar Hill, TX is one of the most despicable acts of bigotry I have seen. The manager should have been fired IMMEDIATELY. Your slow and anemic response is proof that you condone such acts of racism and it reveals failed support of our vets, no matter who they are. Had he been white, that vet would never have been the object of ANY ridicule, and his supplying of discharge doXXXXentation and certification of his service dog would never have been needed. Your company and it’s brand are now off limits to me. Good riddance!
Being a veteran myself I am appalled at the way a fellow veteran was treated at your restaurant in Cedar Hills Texas by a manager. I can’t believe that someone that put his life on the line for you and me is treated like garbage. This video and story is disgusting and if your manager has not been fired that means you agree with him. Let’s just see how you feel about our brace military.
What I just read made me sick to my stomach and not because of Chili’s but because Chili’s hired a moron (Cedar Hill MOD) to represent the Chili’s brand. We live in a country that ignores and turns their back on values that are suppose to make our country great. This ignorance cannot be simply overlooked or forgotten. This is not the time to discuss and talk to get a manager to understand things such as courtesy. You have this guy in charge of managing a Chili’s which is disgusting.
US Army Veteran Mr. Earnest Walker was humiliated while dressed in his Army gear along with his service dog; all reason enough to receive his free veterans meal. This manager should be FIRED IMMEDIATELY. I will not be visiting Chili’s in the near future.
The despicable way you dishonored a black veteran who provided proof of his service and the legitimacy of his service dog, based on the confused ramblings of an older white man who only provided his prejudice to support his is reprehensible.
I will encourage all like minded people who feel that this act was totally disrespectful to never eat at your franchise again.
The manager should have been fired.
I am very disturbed by the video and the news report that I saw on this veteran being treated the way he was treated. My husband served 23 years of his life in the military and we have many friends who are still in the military. My husband and these military men and women scrafice so much and some still do even after they get out.
Your company says it’s is going to make this right but the way is not to do this behind closed doors by firing or reprimanding the manager quietly and not letting the public know the outcome.
Your employees need to have sensitivity training and education on service dogs. (Some of the Veterans can have anger issues that these dogs may help with and it could have been a very ugly situation if that had been the case here.) If they have had this then they need a a major refresher course.
A public apology and how this is being handled will make me think about coming back to your establishments in the future.
I have always received good food and service where I am located but this just really hurts me for all those that have sacrificed so much for that manager to treat that man so terribly.
I haven’t even gotten on the race issue but I am going to get on that now. With all that we have going on with each race having so many people dislike the other race this just fuels the fire for more of a race issue. This man is a man if he was purple pink or gold he should have also been treated with respect for being a man. I feel it was not only a comment by a older person who started this by his racial comment but the manager let it become a issue. Thus the sensitivity training comes into play again. I know the older generation had many people who were in the segregation era but many of them still see people of all races as just people of that race. The younger generation can learn from us that all people are equal.
This veteran I applaud him for being a bigger man to just want to have respect for him as a man a veteran and acceptance of his service dog.
To this veteran I say thank you very much for your service and sacrifices you made for our country!!
As a spouse of a 27 year veteran of the Air Force, whose father served in the 442nd in WWII,
please note we will never set foot in Chili’s again.
I am writing this e-mail in regards to the disrespectful treatment of our veterans.i do not have a local chili’s in my hometown but we do have one about 30 miles from my home so i am not a customer.based on the articles i have read i believe your issue is with your manager.based on what i have noticed in my experience, companies now are hiring the most incompetent managers they can find.i know my management is clueless where i work now and in most places i have worked.common sense is gone now we have idiots running day to day operations.it is all about the money now with no regard for the common man.i was so mad at the article that i vow to never go to one of your restaurants.i’m not going to waste my time to tell you how much you owe someone who has fought to protect you because it is obivous you wouldn’t understand.think before you promote.these people represent you.i do not believe this is a racial issue this is a manager who thinks he has a little control and was going to show he was the boss.rest assured you will never see me in one of your restaurants.
As a United States Marine Corps veteran and an African-American I was appalled when a veteran in my Veteran’s group on Facebook posted to us his experience on Veteran’s Day. Then later that day when I logged onto fb I saw that people were reposting this vets video who couldn’t had saw it in our group so I thought I would write this to ask just what is being done about this total disrespect to not only a customer, but a veteran? There is no excuse for the treatment this young man received and if Chili’s condones this type of behavior from it’s employees towards it’s customers without real disciplinary actions being taken then you can count meat out as a future customer.
As a Vietnam Veteran I am outraged. This manager must be fired. Also the stupid man that made remarks about Blacks serving in WII never heard of the Tuskegee Airmen. The Tuskegee Airmen /tʌsˈkiːɡiː/ is the popular name of a group of African-American military pilots (fighter and bomber) who fought in World War II. Officially, they formed the 332nd Fighter Group and the 477th Bombardment Group of the United States Army Air Forces. There service was exemplary. If I had been there your manager would have been holding his face, as I would never allow anyone to pick on a fellow veteran. Like me, many veterans are going on social media spreading the word to boycott Chili’s until they announce that they have fired the manager. Also, I and my many Vietnam Veterans appreciate your good gesture of free meals to veterans on Veteran’s Day. It is a shame that one bias manager put a HUGE black mark on your good deed. FIRE HIM NOW!!!
My wife and I will never spend another dime in any Chili’s restaurant. We have been a regular customer for many years, but can no longer back a company like this. The correct response should obviously be to terminate the manager and prohibit the customer responsible for this agregous event any further patronage in any Chili’s restaurant any where.
I just came across a video of a U.S Military Veteran being totally disrespected on Veterans Day at a Texas (Cedar Hill, Texas 75104)Chili’s bar & grill. I have several family members in my family whom have served in the armed service as well & this was totally heart breaking to see.
Attention:
CEO: Wyman T. Roberts,CFO: Marie L. Perry,COO: Roger F. Thomson
Please be advised that the time period for a media statement of apology has passed.
The damage has been done to that specific location and also the Chili’s brand. Because of your company’s delay to put “boots on the ground” immediately and interact with the community which supports the restaurant to resolve the prejudice and injustice that occurred. You now have a greater problem.
And as you all are well aware, the communities of Desoto, Cedar Hill, Duncanville, Grand Prairie, and southern sector of Dallas are intertwined. So in order to salvage your repetition and the end of the year sales, Chili’s will need to mend fences.
Remember this: MONEY spends at TGIFridays, Cotton Patch, Olive Garden, OutBack, Cheddar’s, Dave’s, Texas Roadhouse, Five Guy’s etc. We the PUBLIC have options, And the employees can follow the DOLLARS to those other places of employment!
I agree Gail V.,
Boy cotting has always been effective also. Listen, trying to appeal to these kind of people never works!!
Black & Beautiful people lets remember our history/present day regarding how those people think and behave.
They will eventually reap what the’ve sown, generation after generation.
Your company might want to get a check on this manager and his blatant disrespect to a United States veteran and racist actions. This incident has been posted and has gone viral on Facebook. Mr. Wesley should be reprimanded at the highest level for this public display of injustice.
Ernest Blackbatman
Yesterday at 6:42am ·
YouTube
·
I was approached by an old white guy, maybe in his 70s, with a Trump Shirt, at Chili’s on Veteran’s Day yesterday. He asked if I was in the 24th unit, and I said “no the 25th”. TRICK QUESTION. He said he was in Germany, and that they did not let Blacks serve over there. He left to the back, and came back and rubbed my dog Barack, who is a service dog. I was seated and eating my food. The waitress packed the rest of my food in a to go box because I had to go pick up my wife. I got my food and tipped the waitress. Then the Manager, MR. Wesley Patrick, comes from the same area in the back, walked up, and rudly informs me that a guest said that I was not a real soldier because I had my hat on indoors. Other guests heard him. He asked for my military ID, I was calm, and provided it to him. I also provided him with my DD214 which is my discharge paperwork. At that point he should have just said “I am sorry Sir, thank you for your service’ Instead he followed up with “the guest also said your dog is not a service dog.” Barack had his Red Service Vest on, and his Certified Service Tags. I was sitting for 35 minutes prior with Barack beforehand. At this point I was grossly offended embarrassed dehumanized and started Recording…Mr. Wesley snatched my food away, made body contact assaulting me…see for yourself
The post and video.
This post and video have been removed. Why not the have the country see what type of employees your company hires. Racism at its worst.
Please see the treatment received while at this location:
A public apology needs to be made and your employee should be terminated!
We can’t post links here, but for anyone who wishes, you can see the video by searching youtube for “veteran chili’s Texas”
As a veteran, I will never support Chili’s Bar & Grill nor will my family members. I will also make sure this come up in conversations to everyone I come into contact with on or off all military instillations I visit. This incident took the taste right out of my mouth forever!!
A$ 20 Meal bought Chili’s a whole mess of bad publicity.
Fix this incident with the veteran having his food and honor taken NOW!
So much disrespect for different people in this country. But there used to be unilateral respect our Warriors who risk their lives for us all. This “man” you have working at your Cedar Hills location has none and my family will not be Dining until he is fired or shows contrition on camera. And we love your restaurant and go at least 2 times a month. But my family has fought in every war since this nation’s inception and not so this boy can spit on their graves.
The incident in Cedar Hill Tx has hit the media and there is supporting video. Failure to swiftly respond shows your company supports racism and it’s undeserving of my patronage
I’m a customer of Chili’s restaurant me & my family eat at the restaurant in McKinney,Tx . Heard very disturbing news about how a customer was treated on Veteran’s Day. I pray this is address in a respectful way. Not one should be treated this way because another customer feels that another should not be service due to the color of his skin. There is know need for such improper treatment in in public place no matter who you are. You serve thousands daily with great food. So please continue was the serving your customers with respect, addressing that you will not tolerate such conduct in any restaurant. God Bless
Your manager at the Cedar Hill, TX location should be fired and jailed
He should also take a deep look into his soul and make the decision if his life is worth living or not. A whole lot of people think he deserves a lot worse than being fired.
This is not a “local” or “isolated” incident/issue…..You better turn around and PUBLICLY fire AND apologize to this innocent man who was put at the mercy of your incompetent manager’s unnecessary harassment and criticism.
If not, there will be a lot more than just #BoycottChilis trending on Twitter…..A managers measly 40k salary could end up costing you guys MILLIONS in customers and bad press.
#ChilisToleratesHate #RacistLikeNoPlaceElse
I’m disgusted of the treatment of a Veteran at the Cedar Hill, Texas location yesterday for Veteran’s Day!! Is this how your Managers treat people? Why was this Veteran harassed, even after he showed his VA ID card and his certification for his service dog? As anyone can see in the video @1:09, that is his ID card. So tell me why was his food taken away? So what is corporate going to do about this issue? I’ve been to many of your restaurants, and I’ve never had an issue. But if this is not taken care of, your restaurants will loose a lot of business!
Please see this link for this VETERAN’s account of how horrible he was treated
What a horrible way to treat our veterans!! Is this how Chiki’s likes to treat people?! I will never come to your restaurant again until I hear that the injustice this man faced is rectified!
What is being done to address the disrespect experienced by an African American service member at your Cedar Hill, TX location? This Veteran is owed an apology, at the least, for the disrespect shown on the very day set aside to honor his service. Your actions in this matter determine whether you have lost a loyal customer for good and how you restaurant will be discussed in the future.
Below is a link of the employee in question. And the harassed customer affected.
To whom it may concern:
Please make sure that the incident with your manager, Mr. Wesley Patrick at the Cedar Hill, TX location is address quickly. The incident concerning the African American Veteran and your manager is completely unacceptable and demands immediate action. Please hear this ,if this incident is not addressed I will vow to never visit another Chilli’s location again. In addition, I will make sure that those who care about moral decency and respect will never visit your restaurant again.
Please see the following:
Mr. Ernest Blackbatman visited your Cedar Hill, TX location on Veterns Day and was approached by a man wearing a Trump t-shirt. The man proceeded to question Mr. Blackbatman as to his military service. Apparently after this the man left and told your manager that Mr. Blackbatman was not a veteran. Your manager rudely proceeded to ask for his military ID, which Mr. Blackbatman provided. In addition, Mr. Blackbatman also provided his DD214, which was more than sufficient. Your manager grabbed Mr. Blackbatman’s food, which mind you had already been paid for. Your customer was embarrassed and humiliated in front of other patrons for the simple fact of one man’s suggestion that another was not a veteran.
Fii as well wouldblike fo know exactly howbyoy all plan on addressing the issue of the Veterran who was clearly disgustingly assaulted and completely dddisrespected..nnat thevcedsr point locatioh. Not only did he show a DD214 wwhich should have ended the ENTIRE conversation his foodvwas paid for. Ththis is not a slap on he hand situation. Im hoping that Veteran did indeed cacall the authorities and did indeed press charges. Now as a business how drido you correct this situation and honor that Veterann a free meal doesnt do justice
I am shell shocked that this veteran received such humiliation at Chil’s
As a Director of Beverage and Catering I cannot believe that Chili’s lack of proper customer service extends from Florida to Dallas. Long ago I experienced from two Chili restaurants in Boca Raton, a lack of proper management, lag times and low customer service. Over time I dined in both once and chose never to return to either.
I would like to see a pic of the patron who began this complaint. I don’t like that there is a missing player in this. I do Wonder if there is more to this but regardless your manager disgraced our vet & your brand forever more. This vet needs to be properly compensated for the humiliation he suffered however this began. God Bless his service and his witts to record.
Are you going to address this and fire the manager of your restaurant at 376 N Highway 67 in Cedarhill TX? His behavior was uncalled for. He was shown proper credentials by our military veteran, Ernest Walker. Please assure your paying customers you’re not a racist company by apologizing to Mr. Walker for the manager, Wesley Patrick’s unprofessional behavior. Just because some old white guy in a Trump tshirt says Mr. Walker is not a veteran and that his dog is not a service dog, despite being shown credentials, your restaurant’s manager still chose to take a racist’s word over Mr. Walker’s. My family and I will boycott your restaurant until you publicly prove you support veterans of all color and that we people of color have a safe haven in your restaurant to dine in. The only color your company should be concerned with is the color green aka our money.
If he’d been white, he would’nt have had to produce anything, raving, venemous snake people.
Had a meeting with 12 fellow retirees at Chili’s Grill and Bar at City Base in San Antonio, Texas. Had the BEST waiter ever. Andrew was flawless-took 12 orders, got them all correct, kept our glasses filled, asked frequently if we needed anything, refilled soups and salads, chips and salsa, gave us to-go boxes. Was very courteous, we called the manager over to compliment him. Couldn’t have been easy-12 OLD retirees-hard of hearing, grumpy etc.-He was very nice to all of us, did and excellent job. Please do something really nice for him.
Chili’s in Hammond, LA. Ordered a burger with egg. Asked twice for the egg. Waiter repeated order back to me, and I had to remind him one more time to add an egg to it. When I got my burger, it still didn’t have an egg on it. But I said forget about it, I was hungry, I’d just eat it without the egg. So I asked him to just take the egg off the bill. Finished the food and the bill still had the egg on it, but at that point the waiter was gone, and I couldn’t find him to fix it. We spoke to the manager about this issue, and the fact that we didn’t get plates for one of out shared orders, and one of our drink orders was wrong and had to be remade. She appreciated that we informed her, but she didn’t do anything about it, or offer to do anything to make our experience more pleasant. After she walked away from the table, we never saw her again. To boot, it wasn’t even busy there that day, so I’m not sure there were any good excuses for the quality issues. I hope things get better for you guys. Needless to say, we won’t be returning to this establishment.
Fare well, and good luck on improving your stores.
Sincerely,
Daniel who wanted an egg
I have Ben waiting 20 minutes for a table. There are 14 empty tables, but “no server”. I am leaving. Freehold NJ
I AM SORRY THIS CHILI’S AT 2451 W CHELTENHAM AV IN PHILADELPHIA, PA HAS GOT TO BE THE WORST EVER!! I TOOK MY FAMILY HERE 11/5/16 AND I WAS TOLD IT WOULD BE A 20 MINUTE WAIT WHICH WAS NOT A PROBLEM. 35 MINUTES LATER I ASK THE (MALE HOST) HOW MUCH LONGER WOULD IT BE AND THAT WE HAVE BEEN WAITING 35 MINUTES. THE FIRST THING HE ASKED WITH AN ATTITUDE IS DID I WANT TO SPEAK WITH MANAGEMENT I SAID YES THEN WE HAD A TABLE ALL OF A SUDDEN. WHICH WENT FROM BAD TO WORSE! WE ARE NOW SEATED WITH NO WATER, NO EATING UTENSIL’S AND STILL NO WAITER. 15 MINUTES LATER A WAITER COMES AND I ASK FOR THE MANAGER AND HE SAID OK I WILL GET HIM. WE WAITED YET ANOTHER 10 MINUTES AND I JUST HAPPEN TO LOOK TOWARDS THE LADIES ROOM AND WOW MY WAITER WAS TAKING ANOTHER TABLES ORDER, HE NEVER CAME BACK TO OUR TABLE! AFTER THAT WE LEFT. NEVER AGAIN AND I MEAN NEVER AGAIN WILL I OR MY FAMILY WILL EVER COME TO CHILI’S EVER!! I WILL CHOOSE TO SPEND MY HARD EARNED MONEY ELSEWHERE! THIS PLACE SHOULD BE CLOSED!. THE HELP WAS RUDE AND NOT ONLY THAT ALMOST EVERY EMPLOYEE WAS EITHER ON A CELL PHONE OR IN A HUDDLE CHATTING UP A STORM WHEN THE WHOLE PLACE WAS WAITING TO GET SERVICE!! SAD JUST SAD!
Run!!!!!!!!!! This is the worst Chili’s in the United States. SLOW, COLD FOOD, WRONG FOOD. My daughter and I ordered a guacamole burger to share. She cut it in half and then realized it was just meat and cheese. We told the waiter that the burger was wrong and that all our fries were cold. He came back out a couple minutes with the same burger that was cut in half and said ” I’m sorry I’m not sure what you’re going to say about this but my manager sent me out here with this.” It was the same Burger cut in half cold with a little cup of guacamole and a couple of strips of bacon on a separate plate. I told him to get the manager. She came out and she already had a snotty attitude. Then she said we were yelling at her when we were not. I told her we were not paying for the food just the appetizer and a drink. Then she asked me why? After we had waited an hour and a half for cold wrong food. Then she said nevermind your food is on me. We walked out & went to MacKenzie River Pizza & had a nice meal. She was the rudest nastiest manager I have ever talked to.
Good Afternoon,
We have been coming to Chili’s for years and have for the most part been very happy. This past weekend we stopped in at our location in St. Augustine, FL to watch the game only to find they have done away with michelob ultra drafts and only offer it in bottles. This usually is not a problem except for when the bottles are $5.09 each. This price for a bottle of beer is insane. Due to this change we have decided to go across the parking lot which does have ultra draft along with bottles that are $3 something. We are disappointed with the changes made.
This is in response to a manager at the Chili’s in Waxahachie, Tx. Don’t know his name but he was very rude and unprofessional to a female (hispanic) waitress. Yelling at her and following her around the restaurant and harassing her for what seemed like no apparent reason. She was trying to do her job but he would stand over her. At one point I think she wanted to cry! I just believe it’s very unprofessional and petty! These waiters & waitresses deal with enough issues with customers for a Manager to be harassing them while they work!! Just upsetting!
I experienced a very terrible situation at Chili’s in Downey,CA the Downey Landing location last night Sept 9, 2016 btwn 10:30pm and 11:05pm. I need to speak to someone ASAP about the experience and I hope something can be done to correct it. This also involves the Manager there during that shift named Rachel if she didn’t lie about her name? I’m not the type of person to reach this far to complain but this case pushed me this direction and the manager of that shift dared me too. She had ZERO since of customer service or how to defuse a problem and take care of a customer. Please email back and I’ll give a phone # at that point to talk. I’m a long standing Chili’s customer.
I will make this short but not so sweet. My daughter had worked for Chili’s for about 1 1/2 yrs. This said she has a two yr old and ask for only three days a week. Her schedule was always way more like seven in row. No time for the lil fellow. They fired her yesterday for asking for time off. Sad management team you have their. Janae and Mike are not very nice to work for…….Store in West Mifflin PA.
Sorry for rant but there is so much more to say. Please contact if needed.
Thanks and good-bye
I have going to Chiles restaurants all over the state during happy hour for the 2 for one for years and have never had a problem. I thought all the stores are the same, if so you need to remind the store manager (Male) in your store in Pembroke Pines Fl ( 300 N University Dr) who charged me $7 a glass with a I could care less attitude towards me and my guests on 7/29/16 around 3pm.
I went to the location in Frisco Tx # 655 8250 HWY 121 Frisco TX 75034
This location has awful customer service. We have to go there for lunch because this is the only one in our area. The other one close to us on Park and Preston was closed down.
I ordered lunch for pick up over the phone at 11:40 am; arrived at location at 12:00pm and did not leave until 12:40 pm. ridiculous!! The server/bartender was moving in slow motion with a unconcerned attitude for me or any other patrons sitting at his bar or anyone picking up any to go orders. AWFUL!!!!-I/WE will NEVER spend our money at this location again. The only good thing was the manager was apologetic when I called back.
I worked for Chillis here in my city which Rapid City SD for about 1 month. It wasn’t a good fit for me. So I quit. Staff was friendly mangers where okay. Here is where it gets interesting. My last day of employment there was June 14, 2016. Today is July 12,2016 I have yet to revive my 2 checks. Shorty after ending my employment with the company. I called in regards to checks. Asking when would then mail then. They asked if my address was correct I said yes. I thought they would have already been here. It’s been a month since I’ve revive my checks. I’ve called them 2 times and called headquarters 3x leaving messages each time. The most unprofessional restaurant I have ever worked for and my life.
I was hired last Friday and “let go” Saturday. Hired and thrown into the mix on the two busiest days of the week without being trained how does that work?
My most recent experience at Chilis at the Whitehall, PA location was awful. My husband and I were just getting home from a long road trip so we were excited to replenish and enjoy a good meal. As I come to find out that Chilis was a poor choice! During the first 20 mins of our visit, I watched a server (in uniform) braid another employee’s hair (in plain clothing, who appeared to be off the clock). I was disgusted by the fact that this happened just a few feet away, in plain view, inside a booth while other employees and managers walked by/ stood by oblivious to the scenario. Not only did the server complete the hair do without any correction by a manager, she didn’t wash her hands and proceeded to fix the fly always in the girls hair as she stood up from the booth she once sat in for her make over session. As a guest of a restaurant, I would never expect to witness such a thing; playing with hair even at a dinner table in the home shouldn’t be tolerated yet in public while employed at a dine in place. I’m appalled by the service that was provide even after my eye witnessing experience, my food was cold (after our server announced that the kitchen was ‘backed up’) and I sent it back with nothing in place because I was too disturbed by that point. No manager appeared to my table until we were ready to check out. He was easy going to the fact and didn’t bother to accommodate me in any way. Horrible, horrible. Will never dine at Chilis again.
Lady don’t need to get all uppity ’bout a XXXXXXXX gettin’ a do done. If the tips were better, maybe a profesh’nl hair braider’d be affordable.
My visit to the Orimond beach chilis on Williamson blvd was not pleasant and short lived we went on 7/11/16 @ 6:30 pm. We were a party of 3 we are from out of town. The restaurant was not full several tables open. They told us they could not seat us for 20 minutes because the kitchen was backed up. Poor customer service and management. You don’t tell a customer that. We ended up going next door to Applebee’s. Lost our group and another group of 3 coming in
My wife and step-daughter went to the Bloomington store today for lunch. My step-daughter had our 7 month old child in tow. She hit some uneven concrete outside the store and fell. She badly scrapped her foot, both legs and her hand. Katrina, the store manager, stood at the hostess stand, observing the incident as did several other staff members, but none of them did anything to assist or to check on her to be certain she was not seriously injured. Thankfully a patron saw what happened and offered assistance. As my family walked into the store, my step-daughter had blood pouring down her leg, but still none offered to help. What a sad commentary of your staff and management! Seriously considering filing a law suite. Thankfully my grandson was unscathed. If he had been hurt, there would be no considering. It would have been done!!!!!
My most recent visit to your Fayetteville North Carolina restaurant was the most horrible customer service I’ve ever experienced. Here are the facts as they played out. The service attendant Terry uniform was very soiled, the coffee cup she served my fiance with a cup of water was cracked from the lip opening to 3/4 the way down the bottom. My half sweet and half unsweetened iced tea was served in a cup that had food particles on the inside parts of the cup. Things was moving along when I bit into my meal and felt a deep sharp pain in my teeth right in the presence of your horrible customer service untrained manager Tyrell Moutrie. He was rude and argumentative and showed no disregard to myself and my fiance’s concerns. Mind you that the object I took out of my mouth appeared to be a teeth (not mine) or a piece of bone. When I presented the object to him his reply was ” how I don’t if it’s your own teeth?” I opened my mouth to show him thgat I had no teeth broken of missing. His reply was to say “this is getting ridiculous.” He charged us for my fiance’s meal and drinks, no apology and took forever to give your information. I broke out with hives later. No more visit for me.
I would just firstly like to say Thank you to brinker for being there with me for the last 4.5 years. Great company to work for….I just thought you brinker suits should know what really goes on behind the closed doors at my old Chilis. I’m pretty sure the policy for Fraternizing with employees is a big topic. I would just like to inform you that at the Windward Parkway location in Alpharetta, GA has a lot of that going on. The manager known as Nalani S. has had a few shots of liquor while on the clock and still in uniform. Honestly, I could care less if she was off the clock and having a few drinks but not on the day she worked a shift. If it applies to Chilis servers who cannot sit at the bar after a shift while in uniform, then why should a manager be allowed to get away with drinks while in uniform. ? On many occasions while off the clock we would have get togethers like after the annual softball tournament where our GM Scott Milioto would be buying everyone’s shots and beers…I get that Chilis on occasion has a planned event that’s budgeted off the restaurants account for special outtings. But why does it always involve the managers getting wasted in front of their employees? I no longer work for the company due to the fact of the first manager named. She didn’t follow the proper procedures for termination. Who walks up to you and says “get your s*** together you no longer work here”? I mean, Really? ? Is that the proper way to handle something like that?! I’m not worried about myself at all but I really think you should look deeper into that location and the managers listed. Nalani shouldn’t even be a manager for the fact that she loses her cool so easily with her employees. I’ve seen people talk about leaving because of her attitude towards servers. I believe Kim Bolinger is the area manager or was the area manager…I think it’s some guy now. It’s just a shame that after almost 5 years of being with Chilis, I had to go through the keeping everything on the down low. But feeling deep down inside that the things going on were wrong! I had put my foot down and stood my ground against that women and I got fired. Sucks when you finally have a voice for yourself and you lose your job over it. I will also be submitting a proper letter to corporate and also have a witness who is NOT an employee to vouch for the outtings with the GM and the manager Nalani taking shots while on the clock.
This post isn’t real. Lol. None of this is even remotely true. The managers follow procedure accordingly.
Well that’s funny because all of this sounds just like what we have to deal with the chilis in Visalia ca. Managers doing drugs, employees sleeping around, manager drinking on the clock. Not to mention picking food off plates before they got sent out. So no.. not all manager s follow the rules. Hints why I quit last month.
My family and church did a fundraiser for me to help offset the cost of my chemotherapy and medical. It was March 30th. As of today, we still have not received any funds from the fundraiser. We brought them over $1000 worth of business on a rainy wednesday night. I keep getting the run around and getting told contradictory information. They have and have had all the tax,legal and financial doXXXXents and information they asked for a very long time. I’m beginning to think they never had the intentions of giving what the church was told when they set up the fundraiser. I’ve recently contacted my local news people so maybe they can ask questions and to see if this has happened to anyone else. I’m thinking I’m not the only one.
Please please make Kemah Texas location NON SMOKING. The entire restaurant is affected with the cigar/cigarette smoke.
Galveston county has a no smoking ordinance why is this business allowed to smoke?
Hoping for a smoke free environment.
My sisters and I went to the Chilis Restaurant on E14th in San Leandro (June 3, 2016). I am not prejudice in any way but if you know the area 95% are black-customers and employees . No problem. To start with we had to drive 2 hours to make funeral arrangements for our brother that passed unexpectedly . This was not a fun trip but it also happened to be my sisters birthday. We decided to take her out for lunch so she can have a little enjoyment I asked our waiter if they sing happy birthday to customers when requested. He said they did. We got our lunch but never saw him again. As we were eating 6 employees sang HB with a piece of cake for a table a little away from us. When our waiter came back to check on us finally I asked if they can see to her now. 10 minutes later he showed up with a scoop of ice cream and said he couldn’t get anyone to sing. REALLY? What happened to the 6 that sang 15 minutes before? My sister knew we were trying to cheer her up on such a stressful day but it didn’t happen. Discrimination works both ways as it was shown today. When I called after we left to report our dissatisfaction I was left on hold and no one ever came back I called again a couple hours later and no one even answered the phone. Who runs that kind of business? TERRIBLE CUSTOMER SERVICE. will NOT be going to any Chilis from now on
On May 5th my husband, son and myself went to enjoy an evening of celebration in the bar. The next morning my husband realize he left his iPhone at the table in the bar. He went over when they opened (Chili’s 13580 Whittier Blvd Whittier. Ca 90605). The manager looked in “lost and found ” no iPhone. My husband went home and used the “Find my phone” and it pinged not to far from our home. He went with a friend to the address 11519 Aeolin St LA County 90606. A man answered the door and my husband explained that he left his iPhone at Chili’s the night before and as the man opens the door a female steps forward (she’s the bartender at Chili’s). He asked her for the iPhone and she just kept saying I don’t know anything about his iPhone. She kept telling him you can come in and look he refused. He gave her one more chance and then told her he was going to call the police. He went back to Chili’s to talk to evening manager Stacy Eannrino and she just blew him off. He kept trying to tell her what had just happened and she didn’t want to hear it. My husband came home and I called Chilis to talk to manager and was told she was helping another customer so I was put on hold for 12 minutes. When she answered I explained I would like her last name because I was going to call the police and her answer “you do what you need to do”! I called police and then officer asked me if this was regarding Chilis on Whittier Blvd, I said yes and he told me that a harassment complaint was being filed against my husband. He asked if we could go back to Chilis and we did. The bartender was there with manager crying. Stacy would look at us with an attitude. We spoke with police and a report was taken for 1 Larceny Theft and the only suspect was bartender Jeymey Johana Vasquez. My husband needs his iPhone or reimbursement. Nothing has been done as of today. Our only option is to go to the media and file a lawsuit against Chili’s and the bartender. We have been going to this place since it opened and we are so disappointed and angry.
I received an email for $10 of $30 at Chili’s. My husband and I (senior citizens) went to Chili’s and ordered off the menu for the 2 for $35. When the waitress took our coupon she brought it back saying that the fine print said it couldn’t be used on specials. No where on the face of the coupon did it have an asterisk which would indicate that I had to look for the exceptions so consequently I did not look until the waitress brought it back and told me. I sent an email and the response I got was terrible. The person said that the waitress should have told me beforehand (had to search for the fine print), and then included the wording in the email that I should have looked at before using. As far I’m concerned, this is a “slap” to me the customer and I am going to made know to all that Chili’s is not interested in keeping customers and conceals any exclusions on coupons so that they can’t be used. This person did not even give her name, but indicated it came from customer service……very poor policy. I think this person forgets that the consumer keeps them employed and word of mouth can destroy a business. Let’s see if they will go the wayside as many other businesses who forget about the customer!!!!
Customer with the metal shaving, sorry folks forgot to add the location, Chili’s Miller Rd. Flint Mi
We found a metal shaving in the chicken strips. When we reported it to the manager she accusingly asked where we found it, after That manager has no business being a manager as she treated us badly, almost as if we were looking for a free meal, which clearly was not our intent! She took the metal shaving and never returned, no apology no nothing, the waitress admitted to us that the exact issue happened the day prior to our visit, which we informed the manager before her rude departure. My daughter as well as myself reported it to corporate and they haven’t bothered to respond. Makes me wonder what else they try to cover up since it had been brought to there attention the day before our incident. Not a good move on your part for an area that is economically depressed as it is. As for myself and my family we will be dining at restaurants that actually care about the safety first hand, and customer relations second ! Very disappointed and beyond upset. Thinking someone older or perhaps a child getting that metal lodged in there throat is more than I can accept in restaurant customer service ! Not to mention the family and friends we have shared this with !
Yea the service really sucks big time at different locations, I was a truck driver an I stopped at different locations to enjoy the beer and food, but here in Phoenix they suck big time service is almost null an void, on top of that the locations in phoenix have become stupid I say this because every where around the country have kept the dark beer especially shiner bock, I have traveled the world retired military dark beer is better for you, if you know anything about beer but your supervisory or management in these places have no clue every bar that I go to has a dark beer everybody I know is looking for a better beer its not bud, bud lite, or any of those beers most of the bars I go to have a vast clientele with people ordering different beers, also I do not know where your supposedly people who look up the demographics have no F n clue, I wish I had the money to purchase a franchise from you, I would be making tons of money instead the people in south Phoenix have to drive way to far to go to chili’s, you people are so stupid to think that people on the south side of phoenix do not like to drink at sports bars so we are all heading irish bars with lots of televisions an they provide dark beer, you have to bring in people who know something of beers and your clientele we increase trust me I wish I had the money to pay for the name only the food is good…aaahh hell you people seem to think you know it all demographics you don’t know your azzz from a hole in the ground with that phrase, hell I could make money big money act like people of color don’t like to spend money or sport LMFAO.
Worst part I’ve complained to the location and nobody has returned an email or phone call !!! Sorry to complain but I won’t have terrible service
My husband and I go to this particular location at least twice a week !! (Greenwood IN)
On May 5, 2016 at 12:45, we were sat in the back by the carry out door !! No biggie ! Our waitress (Lauren) took our order brought us our drinks and then suddenly out of the blue one of the other waitress walked out ( I’m assuming she quit ) !! The manager and 2 of the other waitress including ours took off out the door chasing down the employee that quit ?? My husband and I sat there waiting on our salads !! Not that hard to make ?? They were too busy checking on the employee !! I immediately jumped up went to the bank door and asked if we could get our food please !! Poor service !! Lauren was a total B**** after serving our food that was cold !! Hey it’s soup and salad hard is it to bring us our food ???? You wonder why you only got a $1.00 tip !!!!!!
Chili’s in Gilroy Ca.. we go to Stanford once a week we stopped at Chili’s for lunch the last past two times have been the worst..this last time topped it we ordered Some Chips and salsa some sandwiches.. I went to the restroom that was the worst smell worst than a Porta-Potty that has not been serviced for an year I get back 20 minutes later we get our soup no napkins cracker 10 minutes after we get our sandwich pretzel bread was cold bartender was doing tables and bartending and you have a girl in the front standing around greeting guest doing nothing..
My husband and I decided to go out for dinner and chose Chili’s in Hattiesburg, Mississippi, the service was terrible. We sat at a table in the bar area for 45 minutes with 5 servers walking around and no one ever came to our table. I even made eye contact with one of the servers standing at the bar and asked for a server and still didn’t get anyone to come over. I decided to call their corporate office in Dallas and I was told that I needed to flag down a server and ask for the manager. Did I not do enough by asking for service? But, to be told to now flag down a server! Chilis has always been one of my favorite restaurants but as of today I will not be returning I’ve never been to a restaurant and had to beg for service and I’m expected to spend my money. What happened to customer service? I am very disappointed.
To whom it my concern:
Chilis in Las Vegas is now charging $10.00 for parking at 3743 S Las Vegas Blvd #201, Las Vegas, NV 89109 location
I was surprised that a rude guy was demanded $10.00 dollars from me that looked homeless when I was trying to park for lunch and I said I must pay? There was no sign or ticket/card showing that Chilis has to pay $10.00 now for parking there, as I went to this location many times in the past for lunch before and never payed. I didn’t pay the $10.00 parking and decided not to go to Chilis for lunch that doesn’t offer free parking now.
I called the store manager Mia Gehart, she had a bad attitude when I contacted her about the parking and didn’t offer any help. I also told her that I was going to contact corporate to see what could be done about this problem, This Chilis doesn’t have parking no signs where to park, no disabled handicap parking either, no signs where the elevator is or anything, It is a very confusing location, not very customer friendly.
So now even if I do take out to go I must pay for parking now? This Chilis doesn’t seem to be set up for local residents at all? Only turrets? Something must be done with these problems at this Chilis location.
Thanks Joe
We had a meal in South Carolina Top Notch rd outside of Blythewood,Columbia NC it was the most horrific meal I’ve ever had and I’ve been in the restaurant business for 40 years the rib’s were cold, they overdid my chicken I was just disgusted and the manager was so busy I didn’t even bother saying anything but I’m writing to you. Server tried his best.
To whom it may concern. I recently had dinner with my family at your location in Metairie , La.. It has been about 6 months since I visited this location. We sat at the bar to dine since while tables were open there were not enough waiters to cover them and we were told it could be 20 minutes to wait.
Sitting at the bar , which was filled with other patrons doing the same thing, avoiding the wait, we ordered. The service was excellent, however, sitting at the bar provided I was provided a view that I was not very pleased with. The kitchen is filthy. I’m not talking clutter, that is understandable.. There is trash and who knows what under kitchen appliances ,possibly even food and wrappers.. The bar had similar poor conditions… Just overall bad conditions. The bar top was sticky.as well
Guys, I’m sorry to air this detail on your site, I live in the area and visit a restaurant literally 5 or 6 times in a week . This visit compelled me to notify you. Clean it up, we love your Fajitas.
Shut it down for a day and teach the kitchen and bar staff how to clean prioperly
You might already know this, however, Try Dragos – Ask for Mr. Tommy. He owns it. Never mind the chain stores. You live in the NOLA area. I lived off West Esplanade and Sonnefeld for a year and never went to one chain restaurant. THE BEST food on the Gulf coast is every place but the chains. You live smack in the middle of some of the finest chefs and cooks in the U.S. and you go to Chilies? C’mon. There are so many better places in Metairie than a corporate restaurant – the personal pride just is not there like the owners have for there name sake restaurants. Too bad you had a bad experience but nothing will change.
Had a very disappointing experience at Chilli’s on 899 El camino real, San Bruno. Never again will I come back here. I and a friend with our kids decided to have dinner here to celebrate my godson post birthday since it was an hour and half wait at BJ’s the closest I could think of is Chilli’s. I had phoned them to check how long is the wait I was told that it would be 20-30 mins which is a lot better since our kids were already starving. Ok fine we didn’t wait for a long time to be seated but damn the food sure took a long time to arrive. When our server had approached us I didn’t feel like we were welcome. He just ask what we would want for a drink he knew I didn’t have a menu on my hand I have told him I don’t know I have to asked him if I can get a menu. When he brought our food to our table he didn’t even say a word, we were missing another dish but didn’t bother to mentioned anything he just walked away. And Take note we didn’t have any utensils to use I don’t know how does he expect us to enjoy our dinner without any utensils. When he came back to our table to bring the missing order I had to asked him if we can get a utensils. But that took him awhile to bring it to us because he had to chat with his colleague first, I guess that was more important than our utensils. We had asked if we can get a ranch, napkins and I had to remind him for my son’s juice I thought he would bring it up right away but I guess it was more important to him to have a conversation with his colleague again. I was really getting upset what is wrong with this guy so I yelled and say EXCUSE ME and his colleague had approached our table I had to ask him I’m sorry but how long does it take for a ranch and my son’s orange juice to be brought out. He had apologize and had told us that their kitchen was very busy yes the kitchen is busy but I’m not asking for a dish that needs to be prep by a chef. We only wanted a ranch sauce and my son’s orange juice. I appreciate his colleague for actually bringing it out quickly unlike our server who didn’t even bother to check on us or ask how was our food or if we needed a refill on our drinks. I seen how he would check on other customers and would ask if everything was ok. We didn’t get that we were ignore the whole time we were their. Never I say never will I come back here a vey horrible experience. Just a piece of an advice with our server if your unhappy with your job please find a career that you really like and don’t ruined your customers night who’s just there to have a great dinner.
Had a very disappointing experience at Chilli’s on 899 El camino real, San Bruno. Never again will I come back here. I and a friend with our kids decided to have dinner here to celebrate my godson post birthday since it was an hour and half wait at BJ’s the closest I could think of is Chilli’s. I had phoned them to check how long is the wait I was told that it would be 20-30 mins which is a lot better since our kids were already starving. Ok fine we didn’t wait for a long time to be seated but damn the food sure took a long time to arrive. When our server had approached us I didn’t feel like we were welcome. He just ask what we would want for a drink he knew I didn’t have a menu on my hand I have told him I don’t know I have to asked him if I can get a menu. When he brought our food to our table he didn’t even say a word, we were missing another dish but didn’t bother to mentioned anything he just walked away. And take note we didn’t have any utensils to use I don’t know how does he expect us to enjoy our dinner without any utensils. When he came back to our table to bring the missing order I had to asked him if we can get a utensils. But that took him awhile to bring it to us because he had to chat with his colleague first, I guess that was more important than our utensils. We had asked if we can get a ranch, napkins and I had to remind him for my son’s juice I thought he would bring it up right away but I guess it was more important to him to have a conversation with his colleague again. I was really getting upset what is wrong with this guy so I yelled and say EXCUSE ME and his colleague had approached our table I had to ask him I’m sorry but how long does it take for a ranch and my son’s orange juice to be brought out. He had apologize and had told us that their kitchen was very busy yes the kitchen is busy but I’m not asking for a dish that needs to be prep by a chef. We only wanted a ranch sauce and my son’s orange juice. I appreciate his colleague for actually bringing it out quickly unlike our server who didn’t even bother to check on us or ask how was our food or if we needed a refill on our drinks. I seen how he would check on other customers and would ask if everything was ok. We didn’t get that we were ignore the whole time we were there. Never I say never will I come back here a vey horrible experience. Just a piece of an advice with our server if your unhappy with your job please find a career that you really like and don’t ruined your customers night who’s just there to have a great dinner.
I was an employee at the Chili’s on 6324 Glenwood Ave, Raleigh, NC 27612 before being terminated during my hospitalization at Rex Hospital and Holly Hill for personal reasons. I want to add that it is against the law to do so. Unfortunately, with me having limited access to online resources I got to them a bit late to inform them personally with what was going on, though I let some of my fellow coworkers know what was going on, including my sister who also works there. I was finally able to get to a computer May 9th to get onto hot schedules to inform all three of my managers (Steve, Mark, and Johnny) of what was going on. My account on hot schedules was still active which is how I was able to email them. Instead of replying to let me know what we could do about the situation they deactivated my account preventing me from contacting them again. I’d really appreciate it if you contacted them to let them know this is completely insensitive and ridiculous for me to have to worry about losing my job rather than focusing on my treatment. It’s extremely stressful and aggravating to know they couldn’t even reply to me. Please contact me asap, and I will get back to you as soon as i am able to. In the meantime, my therapist, psychiatrist, and lawyer are standing by to see what necessary action we should take.
My daughter worked for chillis in ponca city oklahoma for a month, hasnt recieved a pay check, worked partime cause she is in school, by state law you cant work school kids after 10, she been doing that, she has been treated like crap by rebecca, she has had alot of compliments by people in there that they havent seen a hostess work like she did, she did hostess all by herself on busy nights. They told her before she started they will work with school activites, she is a big singer with chorus an they wont let her leave for concert so she will get an F grade cause of it an they have to many hostesses as it is. Poor management on rebecca, she needs have a better attitude towrds employees, you lost a great employee, ive been going in there an spending lots of money in that place an no more. There is a reason why employees are quiting, needs to be looked at
Today we went to your Chilis in Glendora, Ca. We waited by a table in the bar area for close to 19 minutes waiting for someone to clear the table. Was called, “darling” & “baby” by our server. Waited at least 20 minutes gor our order to be taken. Watched my margarita sit at the bar for at least 6 minutes, asked for no jalapenos which we had a pile of then complained to your “manager” who kept saying how he really didn’t need his job because he already was retired, married, etc. WHO CARES! HORRIBLE EXPERIENCE. HORRIBLE. He comped our lunch but so what. Wow, what a disappointment..SHAME ON YOU CHILIS. 1103 La Flora Lane, Glendora, Ca 91741 626 466 6483
WE tried to eat at the Chill’s in Hobart Indiana, after 20 minutes we were finally asked what we would like to drink another 20 minutes before they took our order. When it arrived (about 25 minutes) it was cold I asked for the manager (Vanessa) she said she would take care of it. 18 minutes it arrived again and out of the 4 meals 2 were cold to the touch. Vanessa apologized and said she again would take care of the issue and would be back in 7 minutes. 10 minutes later the food arrived COLD Joshua said it happens some times when they’re busy. Well I will never be part of their “BUSY” again.
The chili’s in gadsden is a joke, I don’t see how any work can get done… with the managers are stuck up each other’s butts. I have been in there numerous amounts of times and seen them let there servers suffer because they are outside doing god knows what. The one manger the one that’s always there screams and yells and talks to the employees like crap, that’s why they cant keep good help around there because of her attitude. I have literally never seen a business ran like that, or one that they can treat people like they are not humans. It’s pathetic. I know this information because I used to work there, Until Barbara just mentally beat me down until I couldn’t take it anymore.
Called about 2 week ago about this affair going on in the chilis in magnolia Texas , manager Drew McGuire sleeping with the waiterss, they said this lady Amanda was going to call me and nothing, so I’m guessing it’s okay for a manager to sleep with the waiterss….I recommend anybody not to go to this chilis
Waitress name Brianna Whalen the one he’s sleeping with
April 19, 2016
A coworker & I went there for dinner before a meeting (4:30), it was not busy, we were seated by a very nice man immediately, and that’s where it stopped, our waitress was not a gal that should not be a waitress, slow, lazy, unkept, and unconcerned. The food quality was seriously bad, I’ve been going to the Peoria (University St) IL restaurant forever. And I mean years, we took our girls as kids now we take the grandkids – not anymore, it was not clean, it was not good food nor service. I am sad that this place has gone down the tubes, before you couldn’t get in at 4:30 very easily, you can tell by the empty lot something is wrong. The prices have gone way up and for the quality of it, its not worth it to me anymore.
I hope you take a look at this location and save it, otherwise it won’t be there long.
1664 wells rd orange park florida chili’s worst experience I have ever had. My waitress Hillary had a bad attitude and I did not appreciate it at all. The manager as well had a bad attitude. I order the Cajun chicken pasta and it came to the table with no bread and ice cold I asked her if I could get a fresh one that was hit and with my bread and she brought back the same plate but microwaved. I asked to speak to the manager and I told him yes they took it off but he did not offer if I’d like a new or to replace it with something else. On top of that we had another plate come to the table as everyone just got done eating. I then went to give the waitress my bill money and she wouldn’t even let me say here is $60.58 for my bill she just kept asking if I need change back I said no this is my bill money. She asked one more time and I said yes bring me back my $2. She then returns to the table 20 minutes later with my $2 and in a SMARTALIC way saying over and over “HAVE A NIVE DAY, THANK YOU” and did not stop until I reached the door and she stood in front of the table so I could not get out of the booth I had to crawl to get out. I eat there every 2 weeks and never had a problem. I always leave a tip but today I did not. Very in professional of them I will not ever go back there. I do not like to be mistreat by anyone. My money will no longer get spent there
took my college kid and my sis to Chili’s in Tampa on Fowler, #126 and so disappointed. I want to be clear this review does not reflect the great service and server I had, the issues were not her fault.
There was no coffee available due to coffee filters falling into the tea vat earlier in the day? Come on management, go get some filters! Also, the very teeny tiny caribbean salad was a joke. I wanted a smaller version which they don’t offer, but boy that is what I got! I could put this almost $11 in one of my side salad bowls. So disturbing I paid that much for maybe 50 cents worth of lettuce. The shrimp I paid for was NOT grilled as described, was cold, and sure I could send it back, but I did not want to hold others up. I should have sent the entire thing back as it was no way worth $11!!! For $11 I should have been able to share it, but again it was the size of a side salad and was even in a small bowl. I will NEVER go to Chili’s for salad again, will only go during the week for the lunch special. What a huge disappointment. But again, wonderful upbeat, kind server. But with all the competition out there Chili’s you need to step up your game and I mean stepping it up more than free chips in the lounge, which most Mexican restaurants have free chips no matter where you sit! See Azteca! Best Mexican food I’ve ever had! p.s. dining info is table 103/1, 1:44 p.m., guests 2 10009
Hey Chili’s you seem to have a theme going on here. My family and I tried to eat at location 476 tonight in Morrow GA on Mt. Zion Blvd and received some of the worst customer service ever. Half of the please is closed because there are not enough servers the other half open with only three servers. Well managers Jay Knox, Ritchie Norfleet and general manager Kim Martin you get a big fat F for your location. This is not the first time that we have been here and they have been understaffed but it will be the LAST. The hostess was rude and the manager could not care less what our complaints were until I stated the I was going to email the corporate office. As we were walking out of the door he called to my husband and said that he had a table and he could make it right. Well, no thank you! You, your rude hostess and you over worked 3 servers will not have the pleasure of seeing us again. I don’t imagine that this place will be open much longer as there are plenty of other places to spend for people to spend money for lunch and dinner. I am spreading the word to not waste time with this location as you will be disappointed.
Hello
I would like to thank Chili’s in Panama City FLorida. I am a diabetic and totally eat low carb.
I find many things at Chili’s that I can enjoy that are low carb and diabetic friendly for me. I especially LOVE the pork carnita fajitas . they are fabulous. I cannot eat the flour tortillas as flour is a blood sugar spiker for me – but there is enough wonderful pork roast, and onions and peppers as well as the great toppings that I have a wonderful – a good for me – meal.
I also enjoyed recently one of your new steak dishes that had roasted asparagus under the steak and sliced avacados on top. This is a perfect low carb meal !
I was very impressed when the server who brought me the steak asked me to cut into it to make sure it was cooked as I asked for – medium rare. Well, it wasn’t – and he took it back and in no time I had a beautiful medium rare steak before me. I have NEVER had anyone ask me to test the steak before they left me. This was outstanding service.
These are great meals for anyone who lives a low carb life style.
Plus I absolutely could not believe that you serve SUGAR FREE MARGARITAS. You are the only restaurant that I have ever found anywhere in the country that served a SUGAR FREE MARGARITA oh wow wow. they are delicious.
Hope you continue to keep me in mind and the thousands of other diabetics in the country as well as the thousands of people who eat a low carb diet who are not diabetics when you develop your menu items.
Thanks again for these wonderful dishes and the fabulous SUGAR FREE MARGARITAS !!!!!
My husband and I have been loyal Chili’s customers for many years. But following our recent visit to the Old St. Augustine Road location in Jacksonville, Florida, I will NEVER go back again.
I was served an insect in my iced tea and the manager on duty refused to come to my table to talk to me. The waitress was very apologetic but this situation was incredibly mishandled. When we were leaving (after PAYING MY BILL) the manager finally come to the table and asked how everything was. Ridiculous. She couldn’t have cared less about SERVING ME A BUG and said that sometimes a gnat or mosquito will fly in when someone opens the door and it could, somehow, make it’s way into my food or something but they can’t control that type of thing. Ridiculous.
Not only will I not be returning to Chili’s…I am spreading the word to have others join me. When the couple behind me in the checkout line in Publix were discussing where to go for dinner, I showed them cell phone photo of the glass of ice and clearly a large water bug between the ice and the glass and said they shouldn’t go to Chili’s. I am spreading the word and the photo. The insect gets their attention and when I tell them I actually paid for my meal, jaws drop.
Dirty ice makes people sick.
To whom it may concern:
This is probably by far the worst Chili’s establishment, restaurant in general, I have ever been to. Service at this location has always been poor since it opened last year: staff poorly trained, multiple food items not available, bartenders slow to clean bar tops and prepare drinks (terrible service altogether at the bar), just an overall poorly managed restaurant. So on Tuesday, March 29th I decided to give them another try just to see if anything has changed. Before I entered, the customers leaving told us they didn’t have a good experience and the service was poor. Boy were they right!!! I walked in the door and the host was no where to be found… It wasn’t packed, but the empty tables were pretty much all dirty with dishes on them so I decided to go to the bar. I get to the empty bar and there were dirty wine glasses and napkins displaced all over the bar. There was not a clean seat at the bar and nobody was there. I was never greeted and the bartender didn’t even acknowledge I was there. After about 5 minutes of standing I left. From the day this Chili’s opened the operation of it has been thrown together with no care for it’s customers.
My wife and I went to Vegas for a 3 day vacation to get away from work and kids and be alone for the 1st time in 3 yrs. Anything that could go wrong did – lost baggage, wrong reservations, stolen cell phone etc. PLUS, rude service at every turn. On the way home, we decided to eat at the Chilis in the airport – thinking at least we can go there and get a good meal from a smiling face. WRONG AGAIN!! We arrived at the host stand at the same time as 3 ladies. We let them go in front of us. I stepped up and said “we have 2”. The host pointed at a guy on his phone behind us and said “Who was first? Were you in front of him”? THEN she turned and asked the guy if he was in front of us!! I got upset and walked off – fuming – I turned back around and went back and asked for the mgr. It took a few minutes – she came out of the back. She walked towards me with an attitude. I started explaining what happened – she would not look at me – ROLLED HER EYES AT ME in mid sentence so I stopped and said “She (the hostess) was f**king RUDE!! She looked up at me and said “You are not going to cuss at me. I will not stand here and let you cuss”. and walked away. I yelled that I would be calling the 1 800 # and that all I wanted was friendly service!! I then sent in a complaint via email. They replied 2 days later that I would be contacting. It has been 1.5 weeks and still NO CONTACT. I have sent in 3 more complaints. I am now taking it to social media and going to write letters to upper management. For a service based country – service is becoming NON EXISTANT and I am tired of paying good money for mediocre food and RUDE SERVICE!!
On March 18, 2016, around 10:15 pm, my wife and I went to the
Chili’s Grill & Bar located at 18901 Limestone Commercial Dr., Pflugerville, TX 78660. The hostess greeted us and seated us in a booth in the bar area. We were seated for several minutes and the waitress cleaned a table or two and did not check on us. A short time later five white males came in and sat in the booth next to us. The waitress immediately walked over to them and started taking their orders. I guess she thought it was funny when she saw us get up and leave. I spoke to the manager, she is young and I got no answers. My skin color should have no bearing on fair and good customer service. I have served in the Air Force and have been a first responder for over 35 years.
To whom it may concern; In December of 2015 chilis ran a promotion that if you bought a $50.00 gift card they would send you a $10.00 gift card for free. So I purchased a $50.00 card and still have not received the $10.00 card. It is now March 10th and I have emailed customer service three times with no response. I am a loyal customer of chilis but I am not happy with the faults advertising.
As a response to the person asking about the $10 gift cards,
As a former Chili’s employee they were to give you those $10 gift cards the second you bought the $50 gift cards. Those are not suppose to be mailed out to anyone. They are given at time of purchase. In other words.. they screwed you over
My family has been frequenting Chili’s for years. When we lived in Texas we ate there several times a month because we loved the food, atmosphere and the salsa. We moved to Georgia in February 2008. There is only 1 Chili’s close to our house, which is in Hiram, Georgia. When we first started going there, the service was okay, and the food was great. But within the last few years it has changed drastically. I’m not sure if there has been a change in management or what, but every time we go there, there is a 30-40 minute wait, and there are empty tables everywhere. We have waited a couple of times, but several times, we just walked right out the door. But this about 2 weekends ago we went to go eat at Chili’s, and as usual, there were people standing outside waiting, we went through the first set of doors, and there were people sitting on the bench seats. About that time, the host, a young black male, opened the door to get the people who were sitting on the bench as their table was ready, so we paused. He didn’t even make eye contact with us, and then shut the door in our faces, as he took the couple through the next set of doors and into the dining area. We stood there for a minute shocked, and then opened the door and went in. We stood there for another 5-10 minutes before he returned to us, and said “Welcome to Chili’s”, in a monotone voice. My husband told him, “It didn’t really feel like much of a welcome.” And he turned us around and we left. As we stood there waiting to be attended to, I couldn’t help but noticed, there were so many empty tables just waiting to be cleaned and ready for people to be sat. I don’t know what it is with this Chili’s in Hiram, Georgia, but they need to get their act together. They are giving your restaurant a very bad name. We love your food, and would love to be able to eat at a Chili’s. It’s disappointing because being where we are, there are not a lot of options. Corporate needs to get a hold of this Chili’s and do some work, training, and staffing. I don’t know what their deal is there, but they have horrible management, and are under staffed or something. Please get this Chili’s back up to the standards it should be so we can have the quality that we are used to at Chili’s.
Hello,
We are contacting you in regards to the take-home boxes we were given today at Chili’s on Archer Rd. As active members in the green building industry and the Gainesville Community, we feel the need to address the use of styrofoam in Chili’s restaurants. While we understand that its low cost and thermal insulation properties are valued, we feel that the negative environmental impacts of its use greatly outweigh these benefits.
Styrofoam is a brand name for polystyrene, a petroleum-based product that contains toxic substances, such as styrene, that can leach into warm foods or liquids that it comes into contact with. This, of course, is a threat to human health, and, perhaps, not a wise choice for food containment. Because polystyrene is not typically a reusable product, it often ends up as land/marine litter, or adds to our ever-increasing volume of non-biodegradable landfill waste.
Cardboard take-home boxes certified by the Forestry Stewardship Council (or equivalent third-party certification systems) are a cost-efficient and environmentally-friendly alternatives to styrofoam, as cardboard can be recycled and is typically considered a more rapidly-renewable resource. It is also biodegradable. Plastic take-home containers, which are typically less expensive than styrofoam containers, are reusable and recyclable in Alachua County, therefore they also contribute to decreased landfill waste. While no solution is perfect and free of environmental repercussions, the reusability and biodegradability of the aforementioned products make them preferable alternatives to the styrofoam that is currently in use.
Many cities throughout the country have already banned the use of polystyrene food containers, and we would love to see Gainesville added to this list. As a leader in sustainable practices, the city can continue to direct the state of Florida on a sustainable path that benefits both humans and the environment. We encourage you to look into this issue and its alternatives to determine the right choice for your restaurant
Thank you for your time and feel free to contact us with any questions regarding this matter, or other sustainability-related issues.
Best Regards,
Melanie Watkins, LEED Green Associate
Valentina Franco, LEED Green Associate
Hello. My whole family set out on a great night for my daughters 14th birthday. We we were seated quickly however it took 20 minutes for someone to come over and ask us for drinks or appetizers. The meals were slow to come but when they did I realized we do not have utensils which took ten minutes and by then the food was cold. My daughters(birthday girl) food never came out so they gave her another dish so she could eat something. WOW 40 minutes later her dish came out and we said she already ate something. No one was around to fill our drinks. The manager would not even come over to show her face. we frequent Chilis often, but oh my that seems like it about to change. $100 bill for lousy food and service. The food was probably good, but hard to eat without utensils. Shame.
Went to Chili’s in winchester VA on Feb 28th around,630. Horrible service. Hostess was so rude. Waitress was no better. Food was cold and chicken raw. My grandsons waited 20 minutes,for water but yet the paying cokes,came right over. So disappointed again. Last night in VA with my family and,last time I will visit this,location. Couldn’t get a manager when asked but when leaving got chased outside with my younger grandson next to me. Said I was,to upset to finally be able to speak with someone I will call corporate. They better respond. Horrible to be treated rude when you ask a question about their own Menu
I am not even going to bother to write out my complaint. It doesn’t do any good
because Chili’s obviously doesn’t really care about it’s customer base. You can fill
out their online form…but, when it comes time to submit…it goes out into cyberspace
and doesn’t even indicate if it has gone through or not!
TIRED of CHILI’S and their neglect to serve their public. Someone up their in
corporate needs to be replaced before their little restaurant kingdom goes bust!
We went back to the Fultondale Alabama location hoping the service had improved as our last visit was less than great. We like the food and prices there but for some reason no matter what we order something is going to be served at room temperature. We went back Sunday 02/22/16 night around six thirty. Even though only possibly half the restaurant was occupied we were told by a snappy voiced hostess that the wait would be twenty minutes for a party of two. As the next two groups of three and six came in the wait went from twenty to thirty to forty five minutes. All three groups walked out along with two more groups that turned around before even going in after hearing about the wait time. The sad part is the food is good but for some reason the people running this location are incapable of getting it together.
Can someone in Corporate explain why nothing can be done and you can get no answers from anyone on the local store or regional level when there is a problem with one of your stores? Since there seems to be a “Chili’s can do no wrong” attitude, maybe putting out the message to the likes of Trip Advisor, Yelp, Facebook and others might garner a little bit of attention. Our local store in Champions Gate, Florida(#1098) is atrocious. There is no order to anything that they try to do. 10 minutes before a waitress even stops by the table, 10 more minutes to get drinks, and then 40 minutes after that, they bring out your entrees. Never did get our appetizer. Thing is, no one on the local level or Regional level seems to care. Chili’s has basically one thing to do (Customer Service), and they can’t even get that right.
I thought dealing with a corporate office of a large food chain would be much easier. I’m trying to contact them with absolutely no luck at all. The Fultondale Alabama location is pathetic to say the least !
Hello,
I recently visited the Great Bridge location in Chesapeake, Va. I sent an email 4 days ago and haven’t received a response from Corporate which has baffled me. I was with a party of 8, the waiter was tremendous and always apologetic when our food wasn’t out. After 3 bites of my salad, I took a 4th bite where I chomped down on a purple thumbtack. I was shocked, upset, and played the “what could have been” scenario in my mind if I didn’t chew my food properly. The manager came over, snatched the napkin up and brought me coupons. She comped my meal (as she should have), offered me coupons which I had to use to pay for my Fiancés meal which I shouldn’t have had to pay a single amount. My entire party didn’t want to eat anymore because they were surprised about the situation and disgusted. If I was the manager, I would’ve comped the entire table because we could’ve been louder about the situation, but we weren’t. The manager wasn’t pleasant at all and just avoided the situation. She snatched it up before we could’ve gotten a picture of it. If I go back, I will thoroughly examine my food. She stated that she knows where it came from, but didn’t know how it got there. Hmmm…
My friend girl and i went to chilis for a ln everyday stop for lunch. Sitting at the bar just to look in the back and the waitress is digging in her nose, bring it to the manger who rolled his eyes as he walked towards us to address the situation. After he was very unprofessional he went and told the waitress what we had complained about and she walked pass the walk way numerous of times giving funny looks. I was very very disappionted and not satisfied with what happened at the baton Rouge Chilis. I usually dont have problem like this but May be because i wasnt paying attention. Im not sure if i will like to go back
Last monday the 11th. My girlfriend and I. Stopped for lunch at your Morrisville NC location. Later on that night my girlfriend got nauseous and really bad stomach pain which we thought was the flu bug. Also I sent an email to customer care to let them know about it. The next day she was throwing up with fevers. And we also got an email requesting her number from customer service . She send them back her number and your general manager called later that day but my girlfriend was so sick to pick up the phone and in the voicemal was asked to call them back. Friday the 15 she(my girlfriend ) call the restaurant and inform the manager about the food poisoning illness she catched on monday and the manager responded. …oh that salad is so popular and it was good like she tasted before it was served. Also she said did you tell the server and my girlfriend respond yes. when she offered me a to go box I said no the salad didn’t taste good. Oh well by then she was gone because the whole time there we hardly ever seen her, she seemed to be in a hurry ..(my soda was out , her food was funny rancid taste. And with big disappointment we paid and left.) Anyhow going back to your general manager conversation with my girlfriend. The manager insisted that the food was good and all she can offer was coupons for next time… and my girlfriend said no thank you. But the worse of everything is that she(my girlfriend) never got an apology for getting bad food and catching food poisoning or any other type of empathy. She was humiliated because your manager couldn’t handle and accept that cross contamination is possible and sometimes happens and give a sincere apology. I’m mad because trying to do my part as a customer and alert your restaurant about the bad food, all we got was humiliation and make it sounds like my girlfriend was a liar. I already requested a full refund to your general manager at the location with an email sent to them but nothing was sent to respond back. I’m disappointed but more hurt by the way my girlfriend was treated. Asking for a refund is to little to what she went through so I hope you do something more honest this time…. otherwise I will be contacting whoever else needs to know about this.
To whom it concern’s
We stopped in to your Chili’s In Rockville on 12/22/15
We came in for lunch on our way to visit Friend’s the place was quiet. We sat down
There was 5 of us. Aida was are server and not very friendly.
She started to talk to me and talked about my sweatshirt cause it said b.u.m on it
she said if you go shopping people would
leave you a lone case they would think your a bum.
ha ha I thought this was weird way to brake the ice and start talking to take our order.
After about 5 minute’s she took our drink and Appetizer order and then started to talk about nothing and wouldn’t leave the table.
My mom said be nice and we didn’t say anything.
the Appetizers came out My brother told her didn’t like the Fried Pickle’s and could they be replaced she started with no they are yours and everyone can eat them.
I thought this was odd after a few minute’s
I ask her can we get something else and it’s like she SNAPPED into another person and said shore I’ll be back in a few.
SHE HAD MULTIPLE PERSONALITIES
We’ll after 1 hour later the food hit the table and my mom’s Cheeseburger was cold
and the Fry’s were cold and looked like they weren’t cooked.
I had the Margarita Fresh Mex Bowl WHICH THERE WAS NO SAUCE.
I asked for the sauce she said it was in the bowl I told her no it wasn’t My Wife ordered the same as me and we told her again were is the sauce she said it’s on it deal with it.
We asked her again replace the food and get sauce
she started with no eat the food there not cold it’s all in your head. she left and
I got Up asking for a Manager The Lady said she would Get him. The waitress came back and again a Totally different person and said she will replace the Fry’s and get the sauce.
The Manager I think she was asked what the Problem was I told her the Sauce was short and my Mom’s food was cold. She said I can get you any sauce you want and the Fry’s are cooking
she left and returned with different sauce’s and said there’s your sauce and asked was there anything else
I started to tell her about want we have WASTED OUR TIME NOW OVER 1:45 MINUTES But didn’t cause she Acted like she didn’t care or want to be there.
after about 30 Minute’s we paided and left.
I’m sorry no one should go threw this at any store and sit down place
This Chili’s in Rockville
Really suck’s day and night I have had Problem’s here all the time. This is why I don’t come down To Rockville I’ll go some where else that wants my money and treat’s me the way you should treat your friend’s and Family with Respect and Dignity.
One Very up set customer ………!!!
We are ardent “Chiliheads” and patronize our favorite Humble, Texas store. Being there today, it dismayed, disappointed, and saddened me to learn that it will not be decorated for Christmas. This is upsetting to me because the management and staff are such great people who have outdone themselves in the past. They treat everyone like family. So, it was surprising to learn that not a piece of tinsel will herald our Season at our “Family’s location”! As Scrooge was won’t to say, “Bah, Humbubg!”
I went here to have a nice lunch with my daughter. We were greeted and chose to sit in the bar area. We ordered a Santa Fe Chicken Salad and Boneless Chicken Wings with an appetizer of Chips and Queso. Everything went great until the meal arrived. The Chicken Wings were fine, however, the chicken on the Santa Fe was obviously spoiled! (I’ve had the Santa Fe Salad about 3 times prior without issue). When I reported my findings to the waitress she immediately moved to solve the issue. I then, not wanting to risk the chicken, moved my order to the Old Timer Cheeseburger and thought nothing of it. Mistakes happen.
Unfortunately, that wasn’t the end of it. The manager came over not saying a word and dropped off the plate. I took the top bun off and added some ketchup as I always do. However, this time I noticed the bottom bun had deteriorated due to the VAST and COPIOUS amounts of grease. I picked the burger up off the plate and more grease came rushing out. It’s as if someone DIPPED the burger in grease. I expect some grease on a cheeseburger, let’s be realistic here, but this was WAYYYYY out of hand. The plate had a POOL of grease besides what my burger was still dripping onto it.
The manager then returned and asked if it was better. I said no and showed her the grease trap on a plate she gave me. No one even took a look at the sandwich before it left the back? or was this a vindictive act for the returned salad? WOW! The manager took it away, not saying one word. My daughter and I were flabbergasted by the uncaring stance the manager took. We began looking around the restaurant wondering if we should pay the bill or just sit there or was she doing something?
The manager then returned with receipts in her hand. She literally flung them on the table and said “sorry” AS SHE WAS WALKING AWAY. Looking at what she flung on the table and feeling like I was a total nuisance to her I noticed she removed the Old Timer and rightly so. I paid and left.
Later that day I called the restaurant to get the managers name so I could write a letter to corporate offices. A female got on the phone and stated, “This is Debbie..” I asked who was on duty. She said she was and hung up on me!
Debbie clearly does NOT care about the customers or how the back-end operations are ran. I believe Debbie WANTS to be fired. She makes her attitude and disdain for the customers and job crystal clear. I have lived in this area for 6+ years and have eaten at this Chili’s without incident many, many times. Debbie, if that’s her real name, should absolutely not be allowed to be in contact with customers and judging by the level of quality that the kitchen crew was doing that day, it appears she cannot manage them as well…even with a near empty restaurant.
I am writing the corporate office about this encounter as well. No one should be subject to Debbie’s style of service or lack there of.
We went to chillis in topeka there host forgot to put us in after 30mins they told us that then the manager argued with us bout it it was a horrible all around experience there aerver keep staring food was later then the table nect to us who ordered after us there staff today sucks
Chili’s on Buffalo Speedway and 59 in Houston has terrible customer service. I call in to order a Cheeseburger , they didn’t get my order right, I call the manager back when I got to work and told him the problem with my order, he asked me could I come back in and and he would will fix my order and I told him that I was back at work and it was five miles to chilli, i told him that I could probably come in Monday and he said ok, but I came in on Wedensday and I ask to speak to the manager and the lady at the counter said that she was the manger and I told her what had happen and I told the other manager told me that I could come in and that he would redo my order, so she put me on hold for about 20 minutes, it was kinda busy and after about 20 minutes, she told me that she had to go to the back a get a manger and that he was kinda busy so I left. I was very disappointed, so I called and talk to another manger on yesterday October 20 and that manger was very rude and I hung up the phone, and call back this morning and I got the same manger on the phone, and he told me that manger was know longer working there, and I asked him what was his name to spell it out and he said you want to write my name down and you can’t remember the guy you spoke with when you had a problem with your order, I told him that I was going to call the corporate office and I just hung up the phone.The manager exhibit very poor customer service..and his name is Tony Villis.
the location at st rd 200 and sw 93 ave in Ocala has got to be the worst chili’s I have ever been to. More than twice have I left the rest because no one would greet us and seat myself and my party. I have talked to other people who have also left because of no one as a hostess. The service is so slow, we can never go for lunch o a work day, because the cook is so slow. Your rest is hardly ever full because of the incompetent youngsters running the establishment. Very poor service, and as I was waiting for a hostess, a man who DID work there walked right bt us, looked us in the eye and walked away!! what the heck.
I went to Chili’s in Brooksville Florida on Cortez Boulevard on Labor Day not many people in the store waited 20 minutes to get a drink order in at that time place an order for two salads and hour later still no salads bartender/waitress did the best she could hold store needs to be retrained if I shop the store and evaluated it it would’ve been piss poor terrible thank you very much looking forward to you give me a call back this is my second time I left a phone message also with no response here it is three days later may have to boycott Chili’s i’ve only been a fan of Chili’s for many years people need to be trained for dish clearers to bar backs to waitresses two sisters manages to manages to regional managers everybody needs to be trained properly if this was my company I assure you I would want to know about it and do something
I took a friend to Chili’s last night (in the Pompano, FL location) for his 30th birthday because all he wanted was the chocolate molten lava cake. We ended up getting dinner as well, which was disappointing and luke warm but the real issue was the service.
Our server Helen was hardly present. Anytime we needed anything we had to wait way too long for it and at one point had to get another server to help us (mind you it was a VERY SLOW night). Once it came time to order dessert, I informed her it was my friends birthday expecting a single candle at the least. She came back with no effort put forth in acknowledging his birthday. After I made a comment about not even a single candle, she gave me the excuse that they were out of candles and there was only 3 servers so they couldn’t sing happy birthday. This was bothersome since at the time we were seated another table was celebrating their birthday as well and received full birthday treatment from the staff. The cake was also missing the hard chocolate shell, which of course, just so happens to be his favorite part.
We waited a few minutes to see if she would check on us or if we would see her walking around and we eventually had to ask another server to help us. When she came back to the table she actually admitted to us that she “didn’t know where they kept the chocolate sauce, so she just brought it out as is”………. Absolutely no effort once again.
She asked if we were ready for the check and at the moment we weren’t. However, when we were ready for the check we sat there for about 15 minutes. We assumed she was going to bring us a check since she asked that question and she assumed we knew that we could pay on your new little table gadget.
Any other day I would have overlooked this experience but considering the fact it was a special birthday and we wanted to celebrate it at Chili’s makes this a bigger a much bigger deal.
Needless to say we will not be returning
Today I went to the Chilis in Fayetteville known as the cross creek location. My server Jay and his partner were fabulous. I then prepared to pay and gave Jay my pepper pals that my kids received from school for academic excellence. The manager Brett Welch states that I could not use my Pepper Pal as its a limit of two per table and not two per meal. I then explained to him that there were a total of 3 tables and should be allowed to use 6 Pepper Pals. Brett then comes back and states that he’s the boss and there is no other manager available and refused to honor the Pepper Pals.
ate in lantana chilies #1215 address is 5910 South Jog Rd. Lake worth,florida,33461 on 7/26/2015 receipt #5/5ooo1 bill was $34.73 and I did not get all the bonus points for the meal and my 60 bonus points for signimng up for the points server tried to get me the points which I did deserve but she could not get me the points credited so I want you to send me a free $20.00gift card from chilies as I have missed out on twenty dollar credit for points I never received . sincerely linda lewis e-mail le****@aol.com or mail me the gift card to my home address *** southwinds drive,Lantana,florida 33462 phone is (561) 582-**** thank you
I visited your Lake Mary location on Sunday. We called before because we were a party of 40, we just came from a funeral. I got to the restaurant before the family arrived. I did sit at at booth so that the four if us could get ahead before the crowd arrived. I ordered a triple dipper. At my table two triple dippers were ordered, chips & salsa, Cajun pasta w/chicken, and a salad. 20 minutes later 2 other people joined our table. 3 of the 4 orders came out except minds, mind you someone at my table ordered the same thing. The waitress then took the two additional orders which was ribs& chicken combo and bacon burger. Everyone was there and started getting their food. The guests that joined us also received their meals. All 6 people finished eating yet no sign of my food. I asked her twice about it & she responded I had to be patient because we were a large party. I told her I understood but i ordered my food first before everyone arrived. 25 minutes more passes & as she brings it, I told I her I didn’t want. She brings the bill & responded she didn’t charge me. She didn’t even offer to bring me anything else. I then see her give my meal away. 200 spent & I left hungry, &very upset
My sister and her husband came to visit over The weekend. We decided to take them to Chili’s for dinner. We went to the restaurant located in Hinesville, Ga. I am sorry to say it was a very disappointing experience. A Very unpleasant meal. First off my sister and her husband order the Triple Dipper and I ordered the Margherita Flatbread. The boneless buffalo chicken was hard and dry. When my sister bit into the chicken crisper’s she said it was like drink oil. They were so greasy. My flatbread was so soggy , I couldn’t even pick it up. So we advise the waitress of the issues. She takes them back and gets us new ones. Not my Margherita flatbread is burnt. I call her over and she was like well, I guess they didn’t want it to be soggy. Huh ? Did she really say that. I told her to just take it away, and that I didn’t want another one. My sister and her husband get there appetizer back and now the boneless wings have no sauce on them, we call the waitress over and she says well that’s what you said was wrong with them, my sister say’s to her No they were hard and dry. So she brings her buffalo sauce to put on them. Ok so we get past the appetizers hoping for a good dinner. I ordered the Chicken Bacon Ranch Quesadillas but What I received was Beef Quesadilla. I tell the waitress and she grabs my plate rudely and rolls her eyes. I’m sorry but it wasn’t my fault that she put it in under beef not chicken. I asked everyone at the table what I ordered they said I did say Chicken. Then the kids burger and fries arrive and one of the kids says the fries are cold. So we then check the burgers and they were cold too. My sister says something to the waitress and her response was ” well it was hot when I bought them out” the manager then brings out the food and we at this point tell him what has been going on and he just listened to us but didn’t say or do anything to even compensate us or apologize. I felt so bad that We took my family here to eat and it was such a horrible experience. I don’t think we would ever go back here. And we love Chili’s but not this one. They need some serious help. Starting with the training of waitresses and what customer service means. Sorry I didn’t have a compliment to give you about this place. Oh well, the restaurant was clean and so were the bathrooms.