Cable One was founded in 1986 in Phoenix, Arizona. The original name was Post-Newsweek Cable, but was changed in 1997. The company is the 13th largest provider of internet services, broadband, television programming, and cell phone services in the U.S. The company serves more than 730,000 persons in 19 states at this time.
In April of 2014, Cable One removed 15 television channels that are owned by Viacom after failing to reach an agreement. The company replaced those channels with others provided by other networks including BBC America, Sprout, Sundance, IFC, Investigation Discovery, TV One, The Blaze, and National Geographic.
Cable One had annual revenue in 2014 of $814 million and employs more than 2,000 persons. The company is publicly traded on the NYSE under the ticker symbol: CABO.
Cable OneCable One was founded in 1986 in Phoenix, Arizona. The original name was Post-Newsweek Cable, but was changed in 1997. The company is the 13th largest provider of internet services, broadband, television programming, and cell phone services in the U.S. The company serves more than 730,000 persons in 19 states at this time.
In April of 2014, Cable One removed 15 television channels that are owned by Viacom after failing to reach an agreement. The company replaced those channels with others provided by other networks including BBC America, Sprout, Sundance, IFC, Investigation Discovery, TV One, The Blaze, and National Geographic.
Cable One had annual revenue in 2014 of $814 million and employs more than 2,000 persons. The company is publicly traded on the NYSE under the ticker symbol: CABO.
Cable One,
I have already contacted your team to present my case that in the previous month, extremely heavy data has been reported on my account in one day plus partial. This is not CORRECT, I have a network using monitor that reports to the contrary. Nearly 300GB in a 24hours period when we have not been home but for a few hour is WRONG. I have requested details of the methodology used for obtaining this report and the IP address of transactions. I have also noted that during these heavy download report periods there is upload load, something that is inconsistent with the network. I request this information along with the protocol types used in this heavey transfer period.
This is simply not correct and it is up to your team to explain this anomaly, for I too have my own internal report, shown my usage by devise for the same period during the last two months. I spent money to monitors my usage in order to explained the problem.
Please contact me in writing for I need record of this complaint should this issue be scalated in the future. Please provide a person with whom I can have direct written contact regarding this issue. Providing internal email process for which I have no record is not fair.
Sincerely,
Manuel Carballo
Kilomoana@ gmail.com
562-505-XXXXX
On Thu, May 10, 2018 at 12:13 PM wrote:
Cable One
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3RD NOTICE
During your most recent billing cycle, you exceeded your data plan of
600GB of data.
Cable One
Dear MANUEL CARBALLO:
As part of your service, our system monitors data usage to ensure you will enjoy the best Internet experience possible.
This is your 3rd instance of exceeding your data plan and you must select a new level of Internet service which better suits how you use the Internet. Your previous instances of exceeding your data plan were communicated via emails, in-browser notices, and/or a 1st class letter.
Your Family 150 Mbps HSD Plan service gives you up to 150 Mbps download speeds, up to 5 Mbps upload speeds and a 600GB data plan, which you have exceeded for a 3rd instance, and used 809GB of data during your most recent billing cycle.
In order to continue Internet service, you must:
1. Upgrade before 06/02/18 .
2. Upgrade to an Internet service which has a data plan higher than your current plan, one that better suits your Internet usage.
If you do not upgrade before 06/02/18 , your service will automatically be upgraded at an additional monthly cost or your Internet service may be temporarily interrupted until we hear from you. Internet service with data plans of up to a maximum of 1.5TB are available. Some levels of service may include faster Internet speeds as well.
To change your service to a more suitable Internet plan, or for questions concerning this notice, please call our billing department at 1-855-873-9588.
Plans which are available for residential use are listed below.
STARTER PLAN
Great speed. Great value.
Enables multiple devices to load web pages, download music/files quickly. Great for occasional gamers as it provides fast updates and lower latency.
Up to 100Mbps Download
Up to 3Mbps Upload
Large 300GB Data Plan
FAMILY PLAN
More great speed. Same great value.
Great for families who need additional speed due to multiple users in a home who stream or game simultaneously. A larger data plan is included.
Up to 150Mbps Download
Up to 4Mbps Upload
Larger 600GB Data Plan
STREAMER & GAMER PLAN
The Ultimate in Fast.
Great for customers who game, stream and surf on multiple devices. Increased speed ensures maximum enjoyment.
Up to 200Mbps Download
Up to 10Mbps Upload
Huge 900GB Data Plan
ROOMMATE PLAN
Up to 200Mbps Download
Up to 10Mbps Upload
Extra Large 1,200GB Data Plan
POWER HOME PLAN
Up to 200Mbps Download
Up to 10Mbps Upload
Maximum 1,500GB Data Plan
The above speeds may not be available in your area. Please visit cableone.net or call 1-877-692-2253.
Please call billing at 1-855-873-9588 to upgrade your service.
To monitor your daily and monthly data usage, a free tool is available to you. Simply log into myaccount.cableone.net using your Internet username and password and click on the My Bandwidth tab.
TIPS FOR REDUCING DATA USAGE
If you have a wireless router or modem, secure your router to prevent others from using your Internet connection.
Ensure that the background programs such as online music sites are not running in the background.
Run a full virus scan to ensure that you don’t have a virus or trojan using your Internet for malicious purposes.
If you stream movies or shows from Netflix, YouTube or other providers, consider viewing in standard definition (SD) which uses less data than high definition (HD).
TOOLS TO HELP YOU MANAGE YOUR DATA
To find out more about Data Plans, please visit our Support Page.
To monitor your daily and monthly usage, log onto myaccount.cableone.net and click on the My Bandwidth tab.
To estimate the amount of data various web activities require, try our data usage calculator.
Cable ONE
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To whom it may concern
I’m not a customer and after what I have experience I would never use this service I live in Anniston Alabama CALHOUN COUNTY my mother was a customer of cable one for many years the disrespect that is shown to family members of a customer is ridiculous my mother Vivian Laminack passed away April 7th 2018 I called to get the service turned off April 9, 2018 was told office closed turn in equipment April 10, 2018 that my mother’s estate would receive a pro-rated refund which I did turn in the equipment on April 10, 2018.
This is May 11, 2018 to this day have not received a refund I called today to check on it was told there is a balance of $9.00 and something for what I asked given no answer was so upset with how your company treats grieving family members I asked about the refund was not given an answer but they removed the charge of $9:00 and something from my mother’s account I thought I would never have to live in a day and time that a company like this would steal from the dead shame on you and your company I guess this company would do anything to get money and now it has.
Dear sirs. I’m writing in regards to an installation for Internet which I was supposed to get but never happened I live in Natchez miss I went to my hometown cable one store to purchase Internet they told me I couldn’t get it I called headquarters they told me I could anyway after cable one cancelled my appt an rescheduled it four times an never showing up but don’t forget they took my money for the installation then after five days of giving me the run around an a cable line is not but about 100 yards from my home an then to find out that a house three houses down from my house have cable to find out that my installation has been cancelled saying that it can’t be installed in my area I want you to know that I will never recommend your service to anyone now or anytime in the near future thank you
There is a recurring problem that only affects 5 homes. It happens numerous times throughout the year. To get this resolved; I have to go through the remedial process you have in place for customer service. I then have to way 1 or more days for a technician to come to my home for no reason. The technician does attend to the problem once I explain to him what needs to be done. Can you not put a note in your system or something. This is far from the image of corporate efficiency.