Burlington Coat Factory was founded in 1924 as a manufacturer of women’s outerwear.
The modern company was founded in 1972 by Monroe and Henrietta Milstein. The Milstein’s purchased a warehouse in Burlington, NJ, and began wholesaling coats and jackets. The company gradually added additional clothing items and accessories.
In 1983, the company changed its name to the Burlington Coat Factory Warehouse Corporation and goes public.
In 1990, a national distribution center is constructed in Burlington, NJ.
By 2003, there were 335 locations.
In 2006, the company was acquired by Bain Capital and taken private.
Today, there are over 500 Burlington Coat Factory stores in 44 US states and Puerto Rico.
In 2023, after Bed, Bath, and Beyond closed all of its stores, Burlington purchased the leases for at least 40 locations in June 2023.
Burlington Coat Factory maintains a corporate office in Burlington Township, New Jersey.
Burlington Coat Factory was founded in 1924 as a manufacturer of women’s outerwear.
The modern company was founded in 1972 by Monroe and Henrietta Milstein. The Milstein’s purchased a warehouse in Burlington, NJ, and began wholesaling coats and jackets. The company gradually added additional clothing items and accessories.
History
In 1983, the company changed its name to the Burlington Coat Factory Warehouse Corporation and goes public.
In 1990, a national distribution center is constructed in Burlington, NJ.
By 2003, there were 335 locations.
In 2006, the company was acquired by Bain Capital and taken private.
Today, there are over 500 Burlington Coat Factory stores in 44 US states and Puerto Rico.
In 2023, after Bed, Bath, and Beyond closed all of its stores, Burlington purchased the leases for at least 40 locations in June 2023.
Burlington Coat Factory maintains a corporate office in Burlington Township, New Jersey.
I purchased a perfume gift set yesterday, I went back today to return it and was told it was final sale. No where on the receipt does it state that, nor are there and signs staying that. Employee never told me that as I checked out. Extremely disappointed! Will definitely not be going back to any Burlington Coat Factory!
My daughter and I went shopping at your Greensburg store on 8/29/21. I am a handicap person that would enjoy the use of a scooter, which stores do provide for their handicap customers, but your store has none. I ended up using a cart to help me get around but couldnt do that very well either. That has caused me not to shop in your store again. By the sounds of it, you arent very caring or concerned for your customers (according to all these scathing comments), you have no concern about your handicap customers either. Way to go Burlington!!! You are batting a thousand!
On 12/15/2020 around 3:40pm I entered you store on Aramingo Ave in Philadelphia. This is new Burlington and I was excited to go there. I purchased my items and got ready to get in line and there was at 55 people in line and three people at the register cashing people out. The line went around and around and I found myself getting in line in the home department. I was in line at least 45 minutes and as I was getting closer, I saw two employees behind the register not helping customers but in fact hanging up hanger on a rack behind the register. Let me explain: There were 5 people behind the register but only three people working hard trying to get customers out. I called the manager Liz and she also was in the office not doing anything and she stated that the girls hanging hangers are about to leave at 5pm ( Key word about to leave). When I looked at the time it was 4:30pm. We should NOT have been looking at 2 employees hanging hangers in such a long long. How disrespectful was that to your customers. The girl hanging the hangers did not care that the line was all the way around the store. She was hanging hangers for at least 30 minutes along with another employee. The manger never came out to help the customers. We waited in line so long that people was not social distancing, people was angry, older people needed to sit down and there was no place for them to sit. Other than the women that was on the register working hard you had at least 3 other people who could have stepped in and got the line to a normal size. They refused, the employees hanging up hangers did care about the well being of the customers waiting in line and neither did the manager. She never came out to show her face. I have pictures that I took of the line and a picture of the two women in the back hanging up hangers. I love to shop at Burlington Coat Factory and was excited to visit the new store. I will never I mean never enter that store ever again. Changes need to be made immediately! There was no supervision. Your employees in that store need training in the worst way.
I will continue to shop at Burlington but NOT that one.
if the line was so long like this leave, why are you taking of people you weirdo. It’s not that big of deal, you chose to stand there idiot
The store located in Bakersfield
Ca is full of racist employees
Stopped shopping at Burlington about a year ago. I was at the Burlington on Colerain Avenue in Northgate. Was going to the checkout when I was knocked down by a girl. The employees were very caring and helpful but the managers were very unconcerned and told employees to get back to work. Three ladies took care of me and said they thought the girl was high. I was so disappointed in how uncaring managers and general manager Heather was. Burlington used to be my favorite store but I refuse to shop there. I did ask them to do an accident report they said they couldn’t. The ladies and security insisted I go to hospital to be checked out because my face smacked the floor. So someone called 911. When I talked to general manger Heather afterwards she was very rude. Had a hard time getting ahold of her and she wouldn’t call me back.
I made a purchase on line. I didn’t hear anything from the company until I contacted them about the order, because it had been thirty days, I called them and I was told by the customer service agent to file a claim with my bank. I did that, however Burlington submitted documentation to my bank stating that I had received my merchandise which was a lie. I contacted them again this is when I received an email stating that my merchandise had been delivered and left at a garage door. I don’t know anything about this because I don’t have a garage, I didn’t authorize a drop off at any garage, nor was it placed on the order form and they keep telling me that it was delivered. I still have not to this day received my merchandise, nor an apology and at this point, I would like a full refund because I will not be conducting any business with them again. I’ve sent numerous emails requesting return phone calls, from management, I’ve requested my money back numerous times, all to keep being told that someone will be back in contact with me. I’ve sent an email to Mr. Kingsbury the CEO of the company requesting a full refund. In my opinion Burlington is a rip off, and they need to change their practices, to ensure that whatever company does their deliveries, they ring doorbells or knock on doors before leaving packages, because they are human, so their going to make mistakes on the deliveries, this will prevent this from happening in the future. It is ridiculous how they treat customers when you call the call center. Mr. Kingsbury I’m still awaiting my refund and a phone call from you.
Worst retail store ever.do not care about customers.
Hello, My Name is Connie Hawkins. Today is September 20, 2019, and Time is 8:16 p.m. I am writing concerning your store in Greenbelt, Md. I brought a pair of Levi shoes for my son to start school. In the process of buying them, it was early school shopping. My son has only worn the shoes twice. When I pick him up from school on the date mention beforehand, the sole had come apart from the shoes. It was about 7:00 p.m. I talked to a manager explaining what had taken place even had the shoes with me to show them to the store manager. I did not have the receipt and was told that they could not take the shoes back. Okay as a customer, customers are to come first, I know that you all have specific guideline you must take, but being this said, I know that there was a way to satisfy me as a customer in which I tend to shop there all the time. I ask the manager to check the number inside the shoe, which should have been in the computer in your inventory and they could have put my name and telephone number in to the computer to pull up this shoe item number, which would have allowed the manager to see that they were purchased at your store the time and date. With that being said, they could have even noticed if I used my debit card or paid cash. This is not good when your associates are not willing to help the customer with this type of problem, being that I spend my money on a pair of shoe which I purchased from your store for my son, and they could not even try to find out the information concerning this matter and at least gave me a gift card to replace the shoes. This is not Good Customer Service, and they did not even try, just told me they could not take shoes that had been worn. But he only wore them twice. This is Unbelievable. Please train your employees /managers better with handling this type of problem.. You do not tell a customer because they were worn. The shoe was okay until the second time my son wore them, and the sole came apart. I am asking someone from your Corporate Office to please help me resolve this matter. I have pictures of the shoe, if you wish to see.
Please find that this matter needs to be looked into as soon as possible.
I hope we can resolve this matter.
Thanks,
Chair, P.G. Maryland County Parent Policy Council
Ms. Connie Hawkins
CHATTANOOGA, TENN NORTH
GATE SUPERVISOR KIM VERY RUDE, WAS TRYING TO TALK TO HER ABOUT A LAYAWAY.
Made a purchase on 5/31/19. Cashier scanned 1 or the 3 items twice. $2 error. Went to rectify and was told by the Manager Linda her camera guys is not available I would have to come back. WHAT for a $2 error of their behalf I have to come back. I had the receipt and item. My error for not checking my receipt. Needed security to make sure I didn’t steal the item WHAT!!!! The Linden NJ Burlington Store is horrible; the people whom shop in this store do not care and trash this store. I have to take my business elsewhere. They can check my phone # given with every purchase how many times I visit this store. I am very disappointed and possibly shed a spotlight on them on social media to get peoples attention not to shop there as well. Needless to say they will be losing a valuable customer.
One of your district loss prevention managers named Ruben Negron tried to start a fight in the parking lot with a customer kept trying to provoke him to swing on the loss prevention manager. I think this was very unprofessional. As he was doing so he kept degrading the man (customer) I feel that this Ruben Negron should not be in the position he is in
TO WHOM IT MAY CONCERN
I am very disappointed with service. Yesterday, I upgraded my passed and ordered a dress today when I logged in to check on the status of the shipment, I received a notice saying that they had no order from me since 2011.
Order #41432309 Item #261022823 Order Total US $45.99
I would be grateful if you could let me know the status of my order.
Hi .My husband and I have a layaway in one of your stores and the due date for pick up is this Thursday Feb.28 -19 .I was wondering if we could get a extension to pick up march 2-2019 Instead of our current date we would appreciate it greatly because we are in the mids of plan his father funeral Feb.27th
On Dec. 6th, 2018 I made a purchase, my card was charged $432, there was a balance of $5.49, which I tried to pay with another card. The register froze and the transaction was suspended. Today is Jan. 17th, 2019. I STILL DO NOT HAVE MY MONEY BACK!!!!! I can’t speak directly with the department who is ‘looking into matters’ but have been told by their customer services department that indeed they HAVE my money!!! I need that money and it is costing me for late fee and potentially a court case where I’ll have to shell out additional monies. GIVE ME MY MONEY BY END OF DAY OUR I WILL BE TAKING LEGAL ACTION!!!!
I am interested in obtaining free coats for my family, which includes my husband, myself, and our 11-year old daughter. I called the Corporate Office and left a message for Marketing. There is no listing on who to contact to participate in the free coats.
My experience is today is: Why advertise jobs and you do not have jobs. I applied for Full, part & seasonal and did not get either one. You can not say I was not qualified, I was turn away due to poor judgement. Because I am Black?
Dear Burlington CF Personnel Offices: Oct 24, 2018
Recently, I was employed by you, at 275 Main St. White Plains, NY 10601 location, as an LP Officer. Left job on Oct. 15, 2018, due to stress related circumstances, caused by the manager in charge, name is Henry. Due to yelling, and provocation, and demeaning acts of verbal abuse, namely telling me I don’t listen to what others have to say, and I was subjected to ridicule and offensive abusive verbal assault, I was led to be forcefully terminated based on the incident, as I have no desire to work with such a person, for fear of future aggravated verbal abuses. Unfortunately, not because I wanted to leave, but I felt after careful investigative information I received through questioning him about his actions, I came to the conclusion, he sees no wrongful doing on his part, and failed to repair the problem or due diligence was lacking thereof. I also, am angry about the fact that a one sided, and unfair intentions on the part of Loss Prevention Manager Justin, by not replying to my text messages about this incident, went unnoticed, and was never replied to. Such action is not only discriminating, it is downright wrongful, not to understand both sides of the issues at question. Henry accused me, by bringing me aside into the back receiving room, of saying no to one of his requested orders, by bringing carts to another location.
Me, being LP Associate, saw it as a bad idea, and needed to explain to him why I thought so. I responded , but NO, Let Me Explain, and he took it as a definitive rejection. He was so appalled by my answer, he started to rant and rave, he humiliated me in front of other customers and employees, and he got rather negative and abusive and started yelling at me, in the receiving room, when I was constantly trying to tell him, that I did not object to him telling me to move the carts, but only wanted the ability to explain to him from a business standpoint why it was not a good idea. Also on the job, I was subjected to numerous attempts, to dislodge me from my ability to do loss prevention, by helping out other delegations, by the management, to keep me away from doing proper investigative work, that was needed for Loss Prevention. I was used to move heavy crates, furniture, garbage, boxes, and do other things which prevented me from my LP positions work.
I feel I was targeted, due to the fact of my age, and my loss of teeth, and my sexual orientations as well, but we will not get into that, right now. Henry, told me to leave my clock in / out card with him, and told me I could leave. So I did. Now, my only problem, is just getting back on my feet, from my losses, and going forward. So, please forward this information, as this is the first time I am releasing it to you, not even Justin from LP has it, because he never inquired about it, and I need to set this straight, with your head offices.
Please , feel free to give me a call, or email me at your convenience, and thank you for listening.
Sincerely yours,
Mr. Mark J Messina
Email: messina.markj@ gmail.com
Tel: 914-410-XXXX
On August 5th I was returning some merchandise that I had purchased. One of the items I had purchased was a picture frame and on the back of the picture frame it was put together with particle board and ribbon. The particle board and ribbon had come apart so that’s the reason I was returning it.
As I was walking up to the front check out area, I didn’t see anyone at the registers, but I see there were three people at the service desk. So I waited at the front registers for someone to either tell me to stay there or wave me to come up to the service desk, no one did. So I proceeded to walk up to the service desk and mention that I had a return would I need to wait back at the registers or would I be able to be helped here, still no one acknowledged me. I heard one of the ladies say to (Natalie- who waited on me) “are you open?”, she replied, “ I’m the only person open but I’m trying to get other stuff done”. I stood there waiting for them to tell me which register to go to. Natalie waved her hand at me like she was directing traffic to register 7.
I put my bag on the counter and said I have to return and no sooner than I set the bag on the counter, Natalie jerked the bag towards her and started opening it, before I could even get the receipt out of the bag and hand it to her which is normally what I do if I return something. I was a little taken back by her attitude, like I was bothering her, but I didn’t say anything.
I said to her that I was returning one of those items because it is broken and she said “DID YOU BREAK IT?”. Honestly I had to catch my breath before I said something. When I did speak back to her I looked at the other sales associate standing right beside her and then back at Natalie and said “did I break it?, no, it was broken when I purchased it I just didn’t realize it”. WHO SAYS THAT TO A CUSTOMER???
It was all I could do to not just walk away, but I proceeded to get her name from her name tag and ask who her store manager was which she told me was Jean Global. She finished returning my merchandise, and I purchased my new merchandise and had completed signing the receipt. As I went to pick up the receipt to hand it to her and she pulled it out from under me and hand and said “that’s mine” and I said oh okay I was going to hand it to you.
Natalie never told me to have a good day, never told me anything about the survey at the bottom of the receipt that the sale associates always tell you about. I have always have had the best service and good interaction with the sales associates.
I’m very disappointed with the fact that this lady was allowed to treat someone that way. I know for a fact that there were two witnesses to everything that happened except for the receipt issue at the very end of the transaction.
The Burlington store in my area does not adhere to company policy. I attempted to return shorts that were too small in the waist of my 10 year old. I had the original tag and receipt but they wouldn’t take it back nor exchange it. I brought them back two days after purchase. The shorts were never worn nor washed since they did not fit my boy.
The worse retail store I’ve ever experienced.
I shopped at The new Burlington Store on 95 St. in Evergreen Park. I had several items and a picture . The lady Name Corretta said she could not find a price or compare the price so she could put a hold slip on it and call me . The next day I called and spoke to a lady named Jenny. She said it right here on the counter and I will try to find a price and call Is you name Brenda? I said yes . I went to the store today and the Mgr said that Jenny told her no hold slip was on it so they sold it to someone else. ? I was soo upset. After years of shopping at the store on Cicero & 84th St. in Chicago. I thought I would try the new store. OMG!!! I wish the store could find me another one, it was a tin with a motorcycle on it. The new store in evergreen Park did me wrong.
I made a purchase on April 11, 2018 for $33.48 on my debit card. When I got my bank statement, I found I was charge (3) times for that purchase. The manager of the store said corporate would have to handle the matter and they would call be the next day. That was on May 7th. No call. What do I have to do to get my $66.96 returned? This was at the Ridgmar store in Fort Worth, TX.
I was so excited when I had ordered a black hooded anorak coat online from Burlington. i just knew that it was going to arrived during one of our bitterly cold days. Yet, I had looked at my email and had tracked my order. It was delivered by FedEx, but it had never arrived at my apartment. I had inquired about the package being stolen but was given “well it was delivered and signed for”. I had asked the assistant to the manager whose last name but not the first initial was on the “signed for” order. She claims that she is innocent. I cantget a refund because the package was delivered and signed for. It was suggested that I take the issue up with my financial institution? I just want. my coat., no refund but just my hooded anorak jacket. Other places will send a replacement, why should I be punished for someone who haf stole my coat?
Hello my name is Elder Charles Gateward. Our Ministry Kingdom Workers Outreach Evangelical Ministries Inc. located at 1220 N. 29th Street Philadelphia, Pa 19121 (at Stiles Street) is asking businesses in the community to help us with donations as we are endeavoring to provide bookbags and school supplies to some families in need, including college students. This event will take place on September 9, 2017. Your help will be greatly appreciated. If you have any questions or concerns please feel free to contact me at 267-588-1200.
I’m in Desperate need of any an everything thst can be Donated to a very bright 15yrs old with a heart of gold, She was ripped from her mom at 3yrs old because of some Evil man( moms fiancee an father of of other 2 youngest daughters) Scolded her hands in extremely hot water (mom was at work) when she got home the babies hands were red, mom put burn cream on them an the baby fell asleep, in the middle of the night the baby was crying so she went to change her bandages an her hand were cover in blisters, she rush her to the hospital an she was charged with mot getting immediate medical attention smh, the man’s in prison to this da, when she got tsken from her mom she want to live with her Biological fathers aunt ancle in when let her go to her dads where he continuesly MOLESTED her until she told on him an know I have her where she’s safe an Extremely loved, My problem is I have no bed, dresser mattress nothing for her room at all, Please find it it ur heart to Donate to this Beautiful young teen who lost Everything an now is living with her great Aunt who has nothing an can’t prpve her with the future she need for steblilaty Thank an hope to hear from u see, Bless u in all u do
I worked for the company for 6 years. I’ve even been lucky enough to meet Thomas kingsbury personally. Over the past year I have had my job threatened almost daily. Questioning everyday of it would be the day the came in and fired me for managers not hiring enough staff or lieing about how many we had. Also following the sop and being told daily I wasn’t. No managers at that store were ever hands on. I was told if I didn’t step down, go part time and move to the other Columbus store that I would be fired. Have text messages from managers insulting or talking bad about me to my team until it pushed me to the point of quitting. No accountability for any of those managers. Their still cheating the SOP process by scanning in extra pallets a day acting like they are doing the freight to give them payroll yet rescanning the same boxes the next day. Yet I wasn’t doing my job. I feel like I’ve been bullied out the door and discriminated against yet no one will contact me. I want to talk to Thomas kingsbury myself.
So disappointed by how you conduct business. I’ve been in the business world for over ten years. I applied to a Front End Developer/Designer position in April. I received an e-mail back from your Corporate Recruiter asking to speak with me for a “10-15 minute quick chat.” I told her my availability. She was too busy to call me that day. Then I told her I was free the whole day Tuesday for the week. She then asked about Friday. I really wasn’t free any other day of the week that week. So I said yes, when she called I missed it because I was busy at work. I called back five minutes later, and left a voicemail. She never called me back. I e-mailed her to tell her I was interested, and still no reply. I recently just e-mailed her to tell her I was still interested, especially since I still see the job listed on Indeed. I’m so disappointed, I will not be shopping here anymore. This is who has the high paying jobs. It’s ridiculous and beyond rude!
Will never shop there again. Dropping Ivanka Trump’s line for political reasons is as Un-American as it gets.
I am disgusted by this companies behavior, I worked for Burlington coat factory for 10 years and you always talk about how their is no discrimination, how the company has integrity and values. well that is nothing more than a bunch of lies!! Your company dropping the Trump line is nothing more than an UN American act that has no place in our country. You should be ashamed of yourselves! I will be along with a great many others not shopping at your store. This is you being swayed by a bunch of cry babies that don’t like President Trump so you are taking it out on his daughter, what does that say about you and your companies standards, they are at the bottom of the toilet, I am embarrassed that I worked for such a company, ashamed! It’s time that Americans who support our country and protect it start boycotting and yours will be at the top of the list.
I recently visited the Staten Island, NY Burlington. The store was a complete mess; merchandise was on the floor, dirty, clothes all arranged haphazardly, just awful.
It looked like a John’s bargain basement store.
I have worked many years in retailing; I always had my store clean, neat, sized and organized.
The management in the SI store has to be replaced or shape up. I can’t emphasize enough how disgusting the store looks and how upsetting it is.
I have shopped in Woodbridge and it is much cleaner and neater; but for me to shop there, I have to cross a bridge and pay a toll to get home.
Please take this matter seriously and resolve it. I’m sure the SI store is not very profitable…so sad. Thank you.
Sincerely, Patricia Triolo
A very concerned customer
Layaway complaint at Harlingen, Texas store, I placed item in layaway for Christmas, I followed all the procedure yet when I went to get it out it was a total disappointment. Besides waiting for 2 hours at the store, I was told my layaway was no where to be found and they were sorry. I did get a refund but that deficits the purpose I needed this item for a gift and with all my struggles I was able to meet the store’s guidelines yet I did not get my purchase because they messed up. Worst experience ever.
This same thing happened to me this past Friday Dec 16th. I put my lay– way in back in November. After waiting in line 45 minutes I was told they couldn’t find my lay-a-way. The manager was so rude and acted like it was no big deal that I now had only 9 days until Christmas to shop all over. She refunded my money back but she was so unprofessional and unsympathetic it was horrible. I shop at Burlington on a very regular basis but after this experience I more than likely will not be back. The cashier that originally tried to locate my lay-a-way said sadly this is not an uncommon thing for them to loose lay-a-ways!
The store I shop at is located in Nashville, TN
I am recently trying to complete my application and the link that was sent by corporate office to do the application assessment is not working. Please help
Burlington treat your employees like garbage u work for that company 17 years now u go partime and u take back everything that is why no one stays u have managers that don”t know what they r doing u need to drop in stores not give warnings also the employees r doing the work and the managers take the credit so sad.
I just experienced the same thing at the Ocala Fl. store.
I asked the manager if see could scan the bar code on my letter for 15% off total and she said she knew nothing about it and do it at home! I kept my “”Brooklyn” attitude in check and haven’t been back. The only happy camper was the register. It ate up my $300.00 plus purchase.
Back to Kohl’s for me.
Sharon Jones
St. Louis, MO 63106
(314) 646-XXXXX
sharonelaine1977
RE: Layaway Complaint
Burlington Coat Factory
1830 US-130
Burlington, NJ 08016
To Whom It May Concern:
I put in a layaway on January 15, 2016 (Layaway Number: 0032500816006124). On January 31, 2016, I tried to get my layaway out. I asked Gladys the cahier, could she check to see if any of my clothes that I had in the layaway went on sale. She did and five of my items went on sale. I asked her could she deduct the sale items from my layaway. She stated that I had to complete the layaway transaction and she would then give me a store credit. I explained to her I would like to put the money towards my layaway not a store credit, but she told me that she could not do that either. She called for her manager to see if there was something else she could do.
Bobbi ( store manager) told me the exact same thing. I asked Bobbi could I cancel the layaway and then the buy the clothes because this way I thought I would receive my clothes at the sale price. Bobbi told me that I would lose $10.00 of my layaway because that would be considered a cancellation.
I told Bobbi, I would have to talk to corporate first to get understanding before I decide to take out the layaway or cancel. She then interrupted me with a nasty attitude and stated: “We do not do favorites!” “You had our clothes tied up for over a month!” I explained to her that the layaway was put in on January 15, 2016 and today was January 31, 2016 and I would like to get my layaway out today and honor the clothes that went on sale.
This is a big inconvenience for me because not only would I lose $10.00 if I cancel, I would also lose $190.00 because they will put that amount on a gift card. I do not want a gift card I would like to get my layaway minus the amount that went on sale.
My total was $394. 90. I put down $200.00 which left a balance of $194.90. Some items went on sale and I was trying to get that amount deducted from my balance and complete my layaway.
Can you please look into this matter?
Thank you
Sharon Jones
314-646-XXXXX
sharonelaine1977
My name is Linda Harris everytime I frequent you store located in InversonMall Shipping Center in Marlow Heights, Md I have stand in a LONGGGH line and the managers suck no skills that store needs to be closed down!
I frequently shop at your store in New York . And my biggest complaint your managers can manage your stores . For example the lines are forever long that sometimes I just dump the merchandise and walk out . People are fed up and start arguing making the situation trouble and agitating. I hope your company gets better to fix this problem. Tj maxx has it together learn from your competitors. It’s now 10:30 and I just got to paying mind you 40 min is a disgrace.
i work at a burlington store i am a manager and this is our layaway policy i dont understand it either but there is nothing we can do about it they only give us that option to put it back on a gift card. every store does this. it says the policies on the bottom of the original layaway recipt
To whom it may concern,
Hi my name is Senthur, on 10/24/2016 I purchased a jacket from Burlington store # 3 Cheektowaga NY. The transaction number is #000225807 and the total was $136.15. I didn’t realize the jacket was damaged for a while. The button and everything was torn, and I could not find the receipt or tag for the jacket. So I called the store and explained the situation and told them I have the transaction on my phone but do not have the receipt. They said it is okay come to the store we will refund. So I took taxi for $90 and went to the store on 01/26/16 around 2:30 PM. Supervisor named Nysia gave me hard time and said she won’t take it back even with the proof on my phone. So I asked for a manager (Kathy), and you can check the footage around that time, I waited almost 15-20 minutes and manager did not show up. Supervisor went inside and called the manager named Kathy. The supervisor came back out and said the manager cannot see you because, she knows the situation and she said she cannot meet you and nothing will be refunded. I was so disappointed and said you can keep this damaged jacket. The supervisor very rudely responded, “No problem you can leave it if you want, it is not my problem and I don’t care”. I left my jacket on the checkout counter. Now I lost my money and my product. I would really appreciate if I could get some help to solve this problem. I was not happy with the service and the way supervisor and manager treated me. The manager did not even show up to solve the situation. I strongly got the feeling that they were discriminating and ignoring me because I am an Asian. I would like to get my refund or a new jacket. I paid almost $ 200 for taxi including waiting charge, I would like to rectify this problem in a fairly manner. Thank you.
Sincerely,
Senthur Singaravel
The website is ridiculous if you wanted to email anyone about anything. I called the phone number and spoke with someone who gave me a website and it didn’t work. I wanted to request that some of the donated coats be donated to the local program I work for. We serve the poorest preschoolers in our district. Sad that there is no way to contact the program to see if we could benefit from all the coats that we see donated by watching TV…where do they go?
why does Burlington stay open so late on a Sunday, don’t you people believe in family. Closing at 9:30 in ridiculous. Your not family oriented. While your home with your families there are other families trying to make a living but closing at 9:30 is ridiculous when all the other stores in the mall close at 6:00. have a heart Burlington because right now yall suck.
Store 324 in Baltimore Maryland has the worse store manager. she talks to her employees any kind of way in front of customers. she needs a class in people skills
I went in the west broad store and I manger by the name of Joe is very nasty he smells like achool and beer when he comes to work. Mangers are very rude they have a guy by the name of James that cleans the store his very rude Dont speak at all something needs to be done about this employees
I had come in on no tax weekend to get my children’s cloths out of layaway for school I then returned my layaway to get my tax free witch was over $35. I was then told it would be placed back on my card within 24 hours. This was not don’t so I then gave it a week and called the store. I spoke with the manager who had told me she was having a lot of people with the same issue and she would be calling corp. A few days later she called and said it would be placed back on my card within 15 days I am now on day 19 with no return of my $194. I am not happy right now with this company and all I want is my money back!!! Called corp and all they have told me is they will look into this matter. As far as I am concerned I will NOT be going back!
HELLO DID ANY ONE TELL YOU WHEN U DO A LAYAWAY AND RETURN IT YOU GET STORE CREDITED BACK NO CASH OR MONEY BACK ON YOUR CARD JUST STORE CREDITED
The manager of the store (3750 virginia beach blvd) do not have people skills at all. He harass employees. He state hours is being cut but keeps employees after 10pm even when store close at 9:30 and all departments are recovered. He makes his mission to nick pick about every thing. That’s why turn over rate is so high at this location. He does not know how to talk to people. There is always tension in the air. Corporate need to do pop up unannounced just to see how things are going rather than letting management know when they are coming. Corporate will get an accurate account on what is going on.
Murrieta California location gets ripped off each day the loss prevention employee is not working…seem odd?…coincidence?…hardly. you should wake up..
I am writing to you with my 3rd complaint because I have had no response yet from Burlingtonton.
On 10/14/14 I tried returning my merchandise and came across a problem with the associate and the manager.
I explained the sweater had a hole in it when I purchased it and was returning it with my receipt. I was told because I hadn’t the tags that they would not return it and even suggested it had been worn and washed before returning it which was not true. I have never had a problem returning anything anywhere else with my receipt before until now at Burlington and I think it should be made more clear that the tags are just as important with the receipt before returning anything to the store. the associate should not have suggest or accuse the customer of being dishonest and suggest something that was not proven or true. I am very disappointed in the customer service and the workers that treated me like I was lying when I am a Christian and do not believe in breaking the law or being dishonest. The associate and manager refused to take my sweater back and would not refund my money. This is why I am writing to you with a complaint to the 2035 south Robert st west St. Paul store in Minnesota. I was not even offered a gift card in replace of this damaged item which now I understand I could of had under your policy.
It has been 10 days since I wrote my complaint and I have still not heard from anyone.
My name and number is: francoise griffith **** Coffman path, Inver grove heights, mn 55076
# 6514507499
you guys need to investigate store 571 In Stockton ca, you also have to managers dating too much drama between them..there’s a lot of things going on in that store that you guys need to investigate.and the prove that those managers are dating it’s all over your guyses cameras and also I did not know that that store hires prostitutes that Sleep with managers to get what they want.if I got your real email address I will be sending you guys pictures of 1 of your managers posting pictures of her naked that is so on professional.
Go on their social media site, complain to BBB. If they do not respond…you may have to WAKE them up, by bringing the poor service to the LIGHT.
8-25-14
I am writing in to inform the corporate office of the WORST experience I have ever experienced as a customer on Friday August 22, 2014, at the Burlington’s Store located at 9070 Dixie Highway Louisville, Kentucky. The store manager was unbelievably rude and spoke to me in a degrading manner for no reason at all. I never even said two words to this lady even after she spoke to me in a demeaning tone. I am a well-educated christian women that always gives the upmost respect to anyone I come in contact with. I think as a paying customer I do not deserve to be spoken to in a degrading manner. I am a human being and I am patronizing your establishment under the assumption that I can shop for items that my family needs, at a reasonable price, without being verbally abused in the process. Burlington’s is one of my favorite stores and I have spent thousands of dollars at this business just over the past 6 months. I would like a written apology from your store and assurance this will not ever happen again to any other customer as well as myself.
A Faithful Customer,
Mrs. Hood
Did you ever get a response from their corporate dept.??
I wasn’t satisfied with customer service at store 573, baby department is a mess since last week prior of today 5/7/2014 store has been the same , Nancy the one in charge of that department just left me astonish when I asked her I need a box of baby bottles she said to go get it myself & with a attitude, I asked for the manager and no where to be found, some other employee past her self as the manager, that is ridiculous
i emailed you yesterday received no response i am a loyal customer have been shopping in your glen oaks ny store in bellerose ny since it opened i have 2 grandchildren i buy all their clothes and toys and do mostly all my shopping their i have had a bad experience their yesterday i shop their so much most of the workers know me well this is what happened i put 2 dresses on layaway i went to pick up i told the girl i only could take one she said i could not i said well i only have money for one needed the dress or wedding on 22nd o may she told me i had to buy both and get store credit for the other dress i said i dont have money for both dresses she told me if i cx i will lose all my money i put down i have a heart condition when i get stressed out i go into severe tachycardia episodes well i had to leave i knew my blood pressure was going up so i walked out and then came back in and the manager was laughing i said i want you to know i spend a lot of money in this store.well i never had a problem before in your store usually everyone is helpful.would like my money back would like the dress .
my name is anne tringle i just picked up a 120.00 dollar layaway about a week ago well enough i get upset thinking about this my tel nbr is 347-676-XXXXX.
Can you please please help us out with a donation . Thank you so much . Sincerly Corlis Colling . 651-276-5663 . If you need more info . Call any time .
Could some one please contact me . I couldn’t find the right donation request . Thank you sincerly Corlis Colling
Can you please help . Thank you . From the heart . Please help us with a donation for a good cause.
I’m trying to find out about getting gift card donations for a benefit for my husband who has just found out he has stage4bone cancer . We are asking people to help us out by donating something . Any thing is so appreciated . Gift cards made baskets of your product .or cash. We need stuff for our silent auction . If you need a flyer on this event which is October 6th2013. You can call me if you need more information at 651-276-XXXXX any time . My face book page has the flyer on it . Anything you can do to help us out will be truly appreciated . We love your store . Thank you so much hope to hear from you soon .