Burgerville, originally called Burgerville USA, was founded in 1961 in Vancouver, Washington, by George Propstra. While this burger chain might sell the usual hamburgers, French fries, onion rings, and shakes, this chain is very different from other burger restaurants. The company is well known for using local resources for their food ingredients, including eggs from free-range hens, locally grown, organic strawberries for shakes, as well as local, seasonal items such as hazelnuts for coffee and sundaes, and fresh pumpkins.
The company is also unique in that every location uses wind power to operate, including the corporate office. The trans-fat free oil waste is donated for biodiesel, and in 2009, the company changed their policy to allow bicycles to use the drive-up window, the only fast food chain to do so.
Employees have stirred up controversy in September 2018 by wearing controversial buttons with slogans such as “Abolish ICE” and “No One Is Illegal”.
Burgerville currently has 39 locations and has approximately 1,300 full-time employees. In 2013, the company had annual revenue of $75 million. The company has plans for expansion in the coming 5 years.
In March 2022, the company once again allowed dining inside the restaurants after being closed for 2 years.
Burgerville maintains a corporate office in Vancouver, Washington.
Burgerville, originally called Burgerville USA, was founded in 1961 in Vancouver, Washington, by George Propstra. While this burger chain might sell the usual hamburgers, French fries, onion rings, and shakes, this chain is very different from other burger restaurants. The company is well known for using local resources for their food ingredients, including eggs from free-range hens, locally grown, organic strawberries for shakes, as well as local, seasonal items such as hazelnuts for coffee and sundaes, and fresh pumpkins.
History
The company is also unique in that every location uses wind power to operate, including the corporate office. The trans-fat free oil waste is donated for biodiesel, and in 2009, the company changed their policy to allow bicycles to use the drive-up window, the only fast food chain to do so.
Employees have stirred up controversy in September 2018 by wearing controversial buttons with slogans such as “Abolish ICE” and “No One Is Illegal”.
Burgerville currently has 39 locations and has approximately 1,300 full-time employees. In 2013, the company had annual revenue of $75 million. The company has plans for expansion in the coming 5 years.
In March 2022, the company once again allowed dining inside the restaurants after being closed for 2 years.
Burgerville maintains a corporate office in Vancouver, Washington.
This is going to be a very serious review.
The food that I could eat was great. The onion rings live up to their hype and specialness.
However, there was a MAJOR issue.
I am literally DEATHLY allergic to mayo and raw egg. I have a very serious mast cell disorder that causes me to be very allergic and react very quickly and dramatically to allergens.
I ordered the classic burger with no spread and onion rings and told the young man that it was a food allergy issue.
I ALWAYS check my food. When the burger arrive, I noticed that tell-tell yellow sauce on top of the bun and immediately recognized it as the secret BV sauce. Like a dummy, I then licked my finger, ingesting a tiny portion. I assumed it was a genuine and forgivable error. However, because I’m fastidious and paranoid, I opened up the burger to check it. It was VERY obvious that a dollop of secret sauce had been wiped off. I can’t believe I didn’t photograph it!!
This sounds dramatic, but, had I eaten that burger, I’d be in the morgue right now.
I felt compelled to alert the manager immediately. A very professional young lady, I believe her name is Audrey, was so mortified, so concerned, she was visibly shaking. She could see the sauce and agreed it’d been scraped off. She listened to me and reflected the appropriate amount of shock and disbelief that one of her workers could be so careless and truly reckless. I actually told her this person needs to be fired. Some mistakes aren’t forgivable, and if someone does this with intent, is it truly a mistake? I call it VERY, very poor judgment, laziness, a lack of common sense and complete disregard for their customers well being.
Many would say I’m to blame and shouldn’t eat out if so deathly allergic. I kinda agree and kinda disagree. My request for no sauce isn’t asking too much. A conscientious and caring employee can easily make my food safe. Minimal effort, really. However, I hear the naysayers. I hear ya!
I want to end on a positive note. The young man who took our order was delightful to the point I knew I’d want to write a positive review just based on our interaction. I saw him enter “No Sauce” into the computer and do not hold him responsible at all.
Audrey, the manager is truly wonderful. I can’t say enough positive things in regards to the way she handled this. In addition to refunding our money and a giving us a gift card, she asked if I needed any medical help or attention. I do not think this incident reflects poorly on her whatsoever and I hope she continues to enjoy a long and successful career in customer service.
After 100 mgs of Benadryl and one EPIPEN, I’ve completely recovered and think I’ll live to see another day! Please, if you have food allergies, always, ALWAYS check your food before eating it.
I would appreciate knowing what happened with the negligent employee.
I would like to see a burgerville brought to irrigon Oregon. We are small but I feel it would help the community alot.
Even though you are way better than any other fast food burger joint, it would be nice if you use organic potatoes. I appreciate that you use organic strawberries since they are the most absorbent of chemicals, but organic fries would be wonderful.
My husband and I were driving back from Oregon to Wa. We decided to stop in Burgerville (I think Kelso) to get something to eat. It was my husband’s birthday and he wanted Hamburger. So we stopped in Burgerville. The lady name Cherokee Buck at the counter was very patient and accommodating. My husband shared a burger and I did’nt even have to ask her if she could cut the hamburger in half. She asked if we wanted the burger split in half and even provided an extra plate for the second half burger. We told her “what a special service she just gave us!!” and told her it was also my husband’s birthday January 15th. What a surprise she made a very special fudge for my husband and I. Cherokee served us like we are very special. While she wasn’t busy with us. She was cleaning tables and making the joint decent and clean and asking people around to see if they needed anything else. We are from out of town so we also asked her how to get out of the area. She took the time to explain the direction back to I-5 freeway.
Cherokee Buck went above and beyond her duty. I would like to recommend her for Burgerville Expert Employee of the month. Please pass this on to her because she deserves a big pat in the back. You are very lucky to have her as an employee and she is an asset to your company. She worked like she owns and manages the company. I wish all employees would work the way she does.
I grew up in Vancouver, WA. My entire family ate at Burgerville for years. The last 4 times I tried one of your various burgers, it was cold, flavorless and the meat hat bits of gristle in it. And apparently, napkins are not an option. I have contacted the manager at one location twice to complain….no improvement. Three times in the last year I have gone through the drive thru at two different locations, had to park my car, and return the cold, tasteless burger to the restaurant to get a refund (no pint in getting another awful burger).
Prices, like everywhere, have risen a lot. Long story short, no more. You’ve lost a longtime fan and customer. Terrible food. McDonald’s is better and that’s not saying much. I do not hesitate to tell people I know not to waste their money at Burgerville. You might want to take some of those huge corporate salaries and invest them into better burgers. The Rosemary fries and shakes are good though.
I am somewhat appalled that a business with young activist would allow them to dictate what is happening and then shut down profits when they are angry.
So Montavilla Oregon must be quite the bastion of ignorant activists. Or is Oregon and Washington the place to do what you want in the business world?
I am a Viet Nam vet and I did not serve my country to let idiot kids protest and let illegals into this country. My tax dollars pay for those illegals, money that should be going to my family and my retirement. They need a lesson on what this country is all about. Legal immigration is great. Illegal will only ruin what we fought for. These kids have no idea what is going on. Wait until they get married, raise family, and pay real taxes. They might
I have been going to Burgerville since George Propstra first opened and I used to cut his brothers hair. The last several years, the burgers are always cold and the cheese is never melted. What gives? I now go everywhere but Burgerville. Please fix your food back to what it once was: fresh, hot, and good.
Been going to BV for years, First of all, I’ve been complaining that the MUSIC there is awful since pulling the jute box out and playing anything but fun music. The manager said I needed to send my message to corporate – so here it is – BV radio sucks!, I have XM radio in my car and listen to 60s,70s and 80s music – early 80s. This is relaxing to me and I don’t have to listen to stupid commercials. When I walk in and hear the garbage that you play I just want to walk out, today I did, went 2 blocks to village inn and had a Bacon cheese burger that tastes just as good and costs a dollar more and the music they were playing fit my needs. If you don’t believe I’m a regular at the St. Helens, Oregon. Then ask the manager – Lea if she’s heard of a guy named Robert that Likes his Burger Fresh and with Grilled onions.
I love burgerville food, but on 9/15/17, I ordered a 3pc. chicken tenders and was very upset when most of it was breading. I paid over 4.00 for them. I expected to pay for chicken tenders, not breading!!!!! Won’t order that again if I even go back. Lately it seems that they are going down hill in their food. This is the burgerville at the Salmon Creek location in Vancouver, Wa.
I drive for a living and I budget my evening expenses. I decided to treat myself to a hazelnut chocolate milk shake. For some reason it had mint in it. I had asked them to add coffee. When I tried to bring it back (full) the evening manager at the tigerd location rudely told me there was nothing she could do for me. I said it tasted aweful she didn’t even apologize. Burgerville is the only fast food restaurant my family frequents…..not anymore. That chick was a d**k
I sent an email regarding the poor service I had at your store in Battle Ground was, happy to see you care about customers. Never a reply or KMA.