BurgerFi traces its roots bacak to founder John Rosatti’s restaurant ” The Office” in Delray Beach, Florida, and its all-natural Angus “CEO Burger” that instantly became the restaurant’s top seller and most talked about item. Rosatti envisioned taking his award winning burger beyond Delray’s famed Atlantic Avenue and spreading its appeal across America. From this vision, the “BurgerFication of the Nation” began.
The company offers only Angus prime cut hamburgers, hand cut French fries, custards, and a variety of craft beers and wine. In mid-2018, the company released their chicken burger featuring free-range chicken breast meat. The company is best known for organic, antibiotic-free meats and recently earned an A rating from Consumer Reports and numerous other groups.
Franchising began in 2014. BurgerFi currently has 100 locations in 20 states, as well as franchises in Panama, Kuwait, and Mexico. In 2015, Burgerfi was the fastest growing franchise in the US.
In addition to free-range, organic meats, BurgerFi focuses on eco-friendly and sustainable restaurant components like chairs made from upcycled Coke bottles, tables created from upcycled milk jugs, wood-panel walls designed from No. 2 Southern Pine Lumber, and counter tops made from 100 percent compressed recycled paper.
In October 2020, the company hired Julio Rodriguez as its new CEO.
Also in October 2020, BurgerFi introduced a new spicy chicken sandwich to the menu lineup.
BurgerFi headquarters are located in North Palm Beach, Florida.
We love your restaurant by the Pompano Beach Pier. We love to take our friends there when they visit. It is always clean and the manager is helpful and friendly. LaShell (not sure how to spell her name) is right on top of everything. I think we go there because she makes us feel welcome as well as loving the burgers & fries and it is our favorite place ever for onion rings.
C. Williams says
BurgerFi needs to do better with its customer service. Does anyone entertain the complaints and issues being identified by patrons?
I have visited both locations in Boca and it is ridiculous. I placed an online order only to wait 30 minutes and for the staff to place online orders on a counter without calling any names.
I seriously should have asked for my money back and went to raggedy ass McDonalds’ or Burger King yet I purchased food for my boyfriend who was working late and loves BurgerFi cheese burgers.
BurgerFi needs to seriously do better. There were so many disappointed patrons and many stating they wouldn’t be back. Who would with many equally good or better burger restaurants.
It is a shame. Corporate needs to do better.
Brian Cumbee says
Head of HR for Main street burger INC.
Hey, so I called out sick throwing up all night, REMINDER THIS is protocol on documents, I signed, as a matter of fact it has been a rule at every restaurant I’ve worked at the last 23 years. FORTHORMORE I was screamed & TOLD If I didn’t come to work which is a DIRECT health code violation.
He screamed at Brian and told him he couldn’t have his 5 day (pre-planned) vacation.
#3 – He screamed at me, which there’s isn’t any excuse in Brian’s Mind. ( ALSO….was confused but attempted to throw my mental health issues in my FACE.
#4 ~ Mike obviously DOESN’T have a great sense of hiring restaurant people and more importantly paying them to reflect THEIR WORK ETHIC. Perfect example, Brian is praised at least 4 out of his 5 days and has yet to receive a .25 from 18.45..a quarter. At this point would be insulting….. As the head manager ( with this time running YOUR business and meeting your own family needs ).
What kind of people treat other staff and the person whom allows them freedom in such a way, MEANING your manager.
* Look a little tiny RESEARCH WOULD REVEAL just how the bottom, bottom BARREL OF the way you compensate ALL of your employees…..not just Brian, ALL YOUR EMPLOYEES.
– Brea Marie Cumbee
– 11 years restaurant experience, serving fine dining, back of the house & so much more.
P.S. I AM A LOTTTTTTTT CALMER AFTER MIKE SCREAMER AT ME REPEATEDLY. No man, in ALL OF OUR YEARS IN FRONT OF ME,…….
Burgerfi 1500 gateway Blvd
The place is run by immature “kids”,
Today’s experience was like watching a TV series…EVERYBODY that place an order had to return to the counter in some fashion or other to ask for a missing item or something done incorrectly. NO MANAGEMENT to be seen on the property. Kitchen staff handing food over to what appears to be a “friend” from the kitchen back to over the counter. Everyone dressed in BURGERFI uniform looked to be having a laugh at every customer when approached about a complaint.
This is very sad to see as this location used to be run by a competent and professional staff…I’m afraid it does not seem to be the case in 2021.
Burgerfi please clean up your act or I believe you won’t have much clientele for the foreseeable future.
Pissed of Burger lover.
Herb M. Brauer says
On 6/10/21, 3 of us Senior Citizens went to Burger Fi in West Delray Beach. There was a long line, and only one person taking orders. I ordered my food at 12:13 pm, the second guy ordered at 12:15, and next guy at 12:16. All 3 ordered BurgerFi with mushrooms. The guy ordered third got his at 12:36, the guy ordering second got his at 12:40, and I didn’t get my food until 12:48, 35 minutes after ordering it. What hurt me is that people sitting at other tables were getting their food and they ordered way after I did. I asked the Manager who was all alone bringing food out to people plus handling carry-outs what happened, and she said the printer broke down. She kept asking the cook for my order, and I finally got it after 35 minutes. When I got it and took one bite, I noticed there were no mushrooms. I mentioned it to the other guys, and they didn’t realize that they also didn’t get mushrooms. That was the last straw. The fries were burnt also. I asked for a refund, and the Manager took care of it. I love the food, but this was the most expasarating time I ever had there, especially seeing other people get their food after I had ordered. Not happy…..
Tracy R Benson says
Hi my name Tracy Benson SS 6645 I work for you at 2645 St. Rose Parkway Suit 100 Henderson NV 89052 Elaine is the store General Manager I started 04/05/21 and today is 04/ 23/21 I haven’t received any payment or paperwork from the company I can’t clock in or out of the restaurant the Manger Elaine clock me in and out daily. Need help receiving my pay check. Thank you.
I worked in one of your Burgerfi establishments and recently quit. There have been many reports by myself and others for sexual harassment and it seems to fall on deaf ears once it reaches the District Manager. The staff needs a sexual harassment course just like they need the alcohol training course. Please reevaluate your salary management because they either couldn’t help because they were out back smoking, having personal phone calls, or just flat out couldn’t work because they were too inefficient. People who prioritize earning a raise by “saving labor” by excessively cutting employee hours and subsequently giving customers garbage-level service and product is wrong. I will be sure to recommend literally anywhere but BurgerFi for people to work at. Don’t be surprised if one of your new hires files a sexual harassment lawsuit because of how the male staff, including salary management, treat female staff and customers. It’s disgusting.
I have worked at (2) BFI locations owned by the Sunshine Burgers LLC Franchise, and encountered a transphobic manager and have had transphobic comments made to me by other employees. There is also an issue of racial microaggressions taking place in these restaurants as well. No vetting of new employees, no real vetting of managers as far as implicit bias goes. I am ashamed to say I’ve made this company money.
Dennis E Tillman says
My son ordered 12/13/19 @ the Oviedo, fl store. To go. Arrived and order was not fulfilled and then had to wait more than 15 minutes and after 3 times he repeated the order and still at home had it done wrong. My said meat was falling apart and the whole thing was soggy and so were the fries. At $30.30 for garbage and bad service to boot. My said he rather have Bk or McD. Your business model is in trouble. 3 lost customers
bill vicino says
Hi, I have gone to your restaurant many times it was great,but last we ordered a hot dog,& a burger both were terrible especially the hot dog TERRIBLE ,how can you go from great to very poor in Delray Beach Florida west location
Mary Hardy Galloway says
I ordered online on Friday and had a problem processing credit card payment due to zip code verification. I attempted to pay twice with issues. I went ahead and called and placed an order they also could not process due to zip code issues. I went ahead and to the store and paid in person.
I had 4 charges on my account and have disputed 3 of the charges with my bank. My problem is I called your store and spoke with the manager who was not helpful at all. His first question to me was if I had a receipt. The second was a question to me of what did I expect him to do? He then told me to call corporate, when I asked for the number he told me to google it. I hung up.
I will not be going back to burger fi again.
This was your Lighthouse Point Burger Fi on Federal Highway.