BrandsMart USA was founded by current CEO Robert Perlman in 1977 in Miami, Florida. The company is incorporated under the Interbond Corporation, and does business under the names of BrandsMart USA and BrandsMart. The original location is no longer used. The company moved to a larger warehouse, more than 186,000 square feet, a few years later.
Today, BrandsMart USA has 11 stores in Florida and Georgia. The company has approximately 3,000 full time employees and claims to be the largest volume retailer in the US. Each store stocks a large assortment of televisions, consumer electronics, furniture, appliances, computers, and cameras.
Each location has a unique octagonal design, along with a mezzanine, which allows almost every department in the store to be viewed from almost every location inside the store. BrandsMart USA claims to have more than 50,000 items in each location, and even more at their eCommerce site.
In March 2020, despite the coronavirus pandemic, Brandsmart stated that their stores would remain open.
In mid-September 2020, several Brandsmart parking lots were being used as drive-through COVID testing centers.
The company maintains a corporate office in Hollywood, Florida.
BrandsMart USA was founded by current CEO Robert Perlman in 1977 in Miami, Florida. The company is incorporated under the Interbond Corporation, and does business under the names of BrandsMart USA and BrandsMart. The original location is no longer used. The company moved to a larger warehouse, more than 186,000 square feet, a few years later.
History
Today, BrandsMart USA has 11 stores in Florida and Georgia. The company has approximately 3,000 full time employees and claims to be the largest volume retailer in the US. Each store stocks a large assortment of televisions, consumer electronics, furniture, appliances, computers, and cameras.
Each location has a unique octagonal design, along with a mezzanine, which allows almost every department in the store to be viewed from almost every location inside the store. BrandsMart USA claims to have more than 50,000 items in each location, and even more at their eCommerce site.
In March 2020, despite the coronavirus pandemic, Brandsmart stated that their stores would remain open.
In mid-September 2020, several Brandsmart parking lots were being used as drive-through COVID testing centers.
The company maintains a corporate office in Hollywood, Florida.
Hello, I purchased a washer and dryer at your Doraville location on February 9,2022. I had only used it 3 times when I noticed it was leaking from upstairs onto my downstairs ceiling. I contact Brandsmart and was told by a representative to take pictures and send my information to customer_relations@ BM1.WATER DAMAGE. I Followed-up with a phone call, no one answered until Sunday. I was a man, he was extremely rude, telling me there was no one there to help, and that today was SUNDAY, he then hung-up on me. I have to admit, I was extremely frustrated due to the damages and HUGE inconvenience this has caused me and my family. I have had to place buckets downstairs to catch the water that’s leaking from upstairs. IF I DON’T RECEIVE A CALL BACK ASAP, THE NEXT CALL WILL BE TO MY ATTORNEY. I can be received at 404.771.XXXX…
I purchased a samsung washer and dryer, and a LG cooking range along with other appliances along with the extended warranty. When my dryer and cooking range stopped working I tried to contact the service department and warranty department. Its been more than 2 months, the issue is not fixed. Even after long hours spending on the phone there is no use . Each time a person showed they will tell they have to order another item. I contacted the manager who has no patience or ears to listen to your complaints. Her name she said was Letevia and identified herself as service department manager. But her attitude didn’t suit the position, not helpful at all. Her employee Patricia was more helpful and she tried to help but again the issue remain unresolved.. We will never use Brandsmart again. Should’ve used Bestbuy or Costco which respect their customers and their needs.
I’m going through the same thing right now! My Samsung refrigerator stopped working 35 days after getting it and customer service keeps giving me the run around. Now they said they will replace it with another one I chose, but will not refund the $600 price difference. I will never spend another dollar there.
Hello,
I have been going back and forth with Warrentech for several weeks on getting my Samsung refrigerator looked at. I am having to throw food away every day that is going bad, because my refrigerator will not stay cold. This is absolutely ridiculous that I have not gotten service on my refrigerator yet. I buy appliances from BrandsMart because I believe that you take care of your customers, but this is not the case in this circumstance. This is the first time I have ever had to use warranty purchased and I am unable to get service on my appliance. Are you selling bogus warranties? What is the point of buying a warranty if you cannot use it?? Please contact me to resolve by phone or email ASAP. I would like my money back for the 5 year warranty if you are not going to fix my refrigerator. I would also like some funds for groceries wasted while I waited for this to be resolved. Thank you for your time and assistance in this matter.
Shawn McElhaney
I purchased a refrigerator (floor model) on September 26, 2020. It was installed and appeared to work. When I awoke the next day all my food was warm and defrosted. I immediately called BrandsMart service department to have it fixed and was told they couldn’t get anyone to my house for 10 days. How do I live without a frig for 10 days. I called Samsung and got the information that the frig was in Demi mode, which is how they keep the lights on in the frig while it is in the showroom without turning on the refrigeration. Ok, so someone at BrandsMart should know that, the salesman, Jeffrey Medina, did not know that, he was the manager of the Department or so he said. He could not help me in any way to get the frig to work or get someone to my house to fix it any quicker. He was NO help, and condescending. I then called Samsung and they knew how to get it off Demi mode. The frig still has it’s problems and shame on me for buying a floor model, but I needed a frig quickly. I will NEVER go back to BransMart again. Horrible service and attitude.
BrandsMart USA
Across from Dadeland Mall 7260, N Kendall Dr, Kendall, FL 33156
Awful service!! DON’T buy the insurance they offer! PS: At the beginning I didn’t want to buy it because I know how it works, when you need it is not cover for what you calling but decided to get it because it was explained to me exactly that physical damage Is not covered or let me call it external because the manager told me there is a difference between physical and external damage LOL!! anyways everything will be covered guarantee for sure for any electronics they say! I bought a TV which they tried it there and it worked. I came to my house all this happen with a lapse of 40 minutes with the tv, tried it at home and white lines came out. I called them right away and obviously is not our fault. There was no scratches, no broken screen, NO physical damage or “external” as per the manager referred to me about that but they said we touch the screen and that we broke the inside which I’m sure they want to say.. Of course I bought the insurance they had offered me and OFCOURSE the insurance WILL NOT COVER IT because we broke the tv!! He goes on to tell me it’s because of the finger prints on the screen that shows we broke it.. The manager of the store had the WORSE customer service I had received in all the years of going to brandsmart. Now you come to them and no help at all the manager that helped was the worse! He should not even be there and I’m not the only person that has had a bad experience with him. The manager doesn’t even present himself with his name, he is short, with tan complexion, strong built, and bald. I will NOT recommend brandsmart anymore To any of my friends and family they just don’t care!! It was a $1500.00 tv that I had bought and no solution or help was given and I PURCHASED the insurance.. DO NOT GO HERE!! In Best Buy you go and YOU ARE THE CUSTUMER !! Which is the way it should be, I regret not going to Best Buy first. I would understand if the tv showed signs of being broken, bashed, fallen anything but there is nothing!! My husband left the TV in store and they placed a sticker that said “Abandoned.”
Terrible customer service
Good prices but awful customer support
Even calling Human Resources us a joke
Even calling the CEO OFFICE !!! You get directed to a crazy site to pay to get you an answer !!!! Unreal
The prices are down played by the Poor customer service
Attention Mr. Phil Lieberman:
I cannot express how disappointed I am with the service I received from your company. I’m sure by now your are acquainted with my situation concerning the damaged sofas I have. I had to resort to the Better Business Bureau to voice my complaint. When I bought these sofas I was assured by the Brandsmart salesman that any damage would be covered under the extended warranty I purchased.
Now I am told by your warranty company that they are not covered. This will probably be the last time I or anyone I know will buy from Brandsmart. I hope there is some way to resolve this situation.
I await your reply
I will never purchase another product from BrandsMart. On Monday, March 16, 3020 I purchased a washing machine from the West Palm Beach store. I paid an additional charge to have it delivered. The salesman told me I could have it delivered on Wednesday, March 18, 2020. When I asked him what time, he said he did not because the delivery is coming from Miami. He told me I would receive a call or a text on Tuesday to let me know what time on Wednesday I should expect the delivery.
The salesman neglected to tell me the earliest delivery date is Thursday, March 19, 2020. Although, the delivery date is on the receipt, the cashier put it in the bag with other items I purchased. I left the store with the assumption my washer was going to be delivered on Wednesday.
While this may not seem like a big deal to some, it caused a lot of problems with my work schedule. Although I am angry that the salesman didn’t give me the correct delivery information, I am more angry at the way it was handled by BrandsMart. I found the people in customer service to be rude. I was eventually put in touch with my salesman, Instead of apologizing to me and trying to rectify the situation, the salesman denied telling me my delivery would be on Wednesday. He basically called me a liar. This is not how you treat a customer!!!
I will undoubtedly get my washer in the next few days. I will also deal with the scheduling problems at work. I will not, however, ever again purchase another product from BrandsMart. I do not care how low it’s prices are. I prefer to by products from a company that treats its customers with respect.
We purchased a refrigerator from Brandsmart Doraville, GA and it was delivered on November 13, 2019. The delivery guys showed up and seemed to be in a hurry to deliver it. They did not hook up the water to it. When they left they backed the truck up and pulled a cable line down from the house and left it laying across the driveway. I sent a message to the supervisor and he stated that the delivery guys said the line was down when they arrived- this is not true. Since then I have been given the run around about this and have yet to be able to get someone to fix the downed line. I have called multiple times and often have been hung up on, transferred with no answer, or just given a ho hum answer. The managers that I have spoken to have been rude and I feel like they have basically ignored my issue. I have now been told that the person that schedules the repairs is out until December 9th which means that the cable would remain down until then. I find that this is unacceptable. We have now made arrangements on our own to have this repaired even though it should not have been our responsibility but we need it taken care of and off our driveway. It is also starting to pull on the other cables.
We have been good customers and have made several purchases with you on the Brandsmart card and would have continued to do so. Due to this terrible customer service we feel that we have no other choice but to not only take our business elsewhere but make sure that everyone we know does the same. I have never received customer service this poor before and am appalled that I have now. TO be hung up on and ignored for a couple weeks and only after I said that the next call I made would be to my attorney I was finally responded to but still with no resolution to the issue at hand. I have pictures of the downed line and have sent them to Brandsmart and the delivery driver but they have been ignored.
On 7/17/17, I bought a Friedrich Air Conditioner with a five (5) year warranty. July 2019, the temperature controls stopped working, the air conditioner freezes up and stops working for days. Since July several technicians have come out almost weekly and it continues to do the same. On 11/4/19, Brandsmart technicians came and took the air condition to the service dept. 11/6/19, I was told the air condition could not be repaired and I could go to the store for a replacement. I have gone to the store (Dania Pointe) several times to pick up the replacement and as of today I have not been able to pick up the replacement as the damaged air conditioner cannot be located therefore I am told they will not replace my air conditioner until the damaged unit is found. This is very inconvenient as my husband a disabled veteran who is home all day and to both of us senior citizens. This is truly an unfair practice and something has too be done now! The R/A #108082 – JOB #1061254 Please let me know asap when I can pick up my air conditioner and for the suffering we have endured this is really heartbreaking that a company will let something like this happen.
I AM VERY DISAPPOINTED IN THE SERVICE YOUR COMPANY HAS PROVIDED.. I ORDERED A NECCI AIR FRYER ONLINE AND IT WAS CONFIRMED TO PICKED UP AT THE STORE MIAMI PALMETTO STORE. TO MY SURPRISE I RECEIVED A CALL THAT THEY DON’T HAVE IT IN STORE. I REQUESTED MY REFUND AND WAS TOLD THAT IT WOULD TAKE 3 BUSINESS DAYS. WHEN I ORDERED THE PRODUCT YOUR COMPANY TOOK MY MONEY $53.38 IMMEDIATELY. I WANT MY MONEY NOW.
I AM NOT DOING ANY FUTURE TRANSACTIONS WITH YOUR COMPANY.
We went to your South Dade Store in Miami and placed an order (1100793) on 07/22/2019 for a BOSH dishwasher.
My husband took the day off to receive the item. Brandsmart called us at 8:00am the day of to let us know that the item ordered was not available. to make a long story short….Brandsmart inventory showed 5 in stock that apparently did not exist.
Talking to sales persons, supervisors, and managers have not been effective. We got a second promise of a delivery about 10 days ago to find out that the dishwasher we were supposed to receive was given to someone else.
Last week, after multiple visit to the store, two days of work my husband lost, and after a month of waiting, we received a call that the machine would be delivered on Sunday 8/25.
The delivery team opened the item, it had water stained inside and had rust on the inside of the door and inside the body itself. We had to refuse it.
This is unbearable. We have been customer at Brandsmart for 30 years and we have received absolutely NO CUSTOMER SERVICE from anyone.
Someone is NOT DOING THEIR JOB.
Finally, we got a call from your finance office yesterday asking us to confirm that we wanted to cancel our order. WE NEVER SAID WE WANTED TO CANCEL.
I NEED TO KNOW WHEN YOU WILL DELIVER THE ITEM WE ORDERED.
PLEASE CONTACT MR RICHARD D’ARBELLES AT 305-280-XXXX
Good evening. This is not a complaint. It is a concern I have. Why is it that Brandsmart has so many stores in Florida and Georgia and they do not have one in Orlando or Kissimmee? Oceola County, Orange County and Polk County are places where the population is very big and people are having to call the other stores to get information on purchases they have made years back and ifthey want to buy anything including myself, we would not be able to as we would have to travel three to six hours in order to see physically what we want to buy. I would urge whoever is in charge of the construction sites to please keep this in mind as one store would be greatly needed in these counties and I guarantee you that business will be very much appreciated and welcomed. Money will be made as it is like a Department Store and a big variety of everything. This will not be regreted by anyone in charge. Thanks
Customer Service does not exist at this store. I received part of my order on Wednesday and was told my freezer was damaged per salesperson Carl and they would deliver a new one on Friday. I received a call on 5-2-19 and the delivery time frame would be between 10:00 a.m. and 2:00 pm. on 5-3-19 Item was not delivered and never received a phone call. I had to make the call to Brandsmart and was disconnected twice before I could speak to someone. The customer service representative was very disrespectful and rude. He should never work in this field. Spoke with one of the store managers and the item was not in stock but I was given a delivery time for an item that was not there!!! Where is the common sense????? I should have taken my own advice when I saw employees on the phone, taking selfies, and not trying to help the customers. Once that salesperson makes the sales that is it!!!! The salesperson should have made sure the item was in stock after I called about it not being delivered. Why are the items on sale in the store and not in stock? Totally wasted my time today!!! This is the Doraville GA store.
Worse customer services nasty way to treat customers do not use brandsmart installation services never ever I going trough a very bad day trying to install a split ac unit
Do your self a favor and look for another company Lazaro Hernandez
786-444-XXXX
I’m not lying I even given my private number to prove you that I’m telling the truth
Good morning,
I am writing because I am appalled by the mistreatment and disrespectful behavior I received today April 20th from Victor, the delivery manager at the clearance store. My washer and driver were delivered yesterday and the pedestal had a problem as it didn’t close properly. I spoke with Nash (our salesperson) right after the delivery guys left and we noticed the problem; he was very kind and swiftly answered his cell phone, but he was out of town so he could not help us. Another sales representative named Qomar I believe (most likely I am misspelling his name), tried to help us, he was very cooperative. He said he would try to help but recommended me to call the store the day after and speak with Victor, the service manager. This was yesterday, Friday April 19th.
When i checked my phone this morning (April 20th), I saw a few missed calls but only one voice message from Quomar, stating that the technicians were coming to fix the problem “in approximately 40 minutes.” That message was left at 9:23 AM. I immediately called back and the receptionist at the store said she could not transfer any calls before 10:00 AM. I waited until 10 AM to call and I was put on hold for about 7 minutes until I was finally able to talk to Quomar. He said the driver should be getting to my house “any time now”. A few minutes later, he called me again, this time he was a little bit rude and told me the techs were in my home earlier. I said that I was probably taking a shower and I did not hear the door. He would not let me talk, so I asked to speak with Victor, the service manager.
Victor was beyond rude, yelling and interrupting. I was trying to explain to him that I did get only one voice mail (not many as he said) and I responded almost immediately, but my call would not be transferred before 10 AM. He did not even listen and questioned me in a very rude way, asking things such as what was I doing when the drive came to my house. I was confused because of his rude questions and tone. Also, I did not know exactly at what time they came and I said that i might have probably been taking a shower. He continued interrupting and raising his voice and then he asked “how long do you take a shower for”, in a very aggressive and sarcastic way. I was appalled by the question and I told him I felt that question was very inappropriate, offensive and even lewd.
Please note a detail (and I have all saved on my phone). Quomar voice mail stating that the drivers will be at my home “within 40 minutes” was at 9:23 AM. My return call was at 9:40 but it was not transferred. They alleged the drivers were here earlier but did not say the time. I don’t doubt they came , i was probably taking a shower and did not hear them. I was also not aware that they were coming as Qomar recommended me to call today and speak with Victor.
Regardless, the treatment I got from Victor is unacceptable. I am positive he would not have disrespected a man the way he disrespected me with his mysoginistic comments.
I am planning to escalate this complaint at the corporate level.
Thank you,
Maria Basualdo
To Mr. Robert Peralman, Shame on you and your CFO, COO, and all the others who trail behind for not taking care of the deplorable service your company doles out….. I will let every person I come in contact with to never, never buy from this company.
I am a new resident to Florida and never in my 60+ years have I been treated with the unprofessionalism from your coustomer service, repair department, delivery personnel, & sales groups have given me.
I literally watch my second stove be tumbled out of the truck & when it was brought into my home sure enough the entire left top on it was dented in, it was the same reason I returned the first one!!!!!
While trying to rectify this situation with your customer service department I ran into multiple incompetent persons who were uniformed, left me on hold for over 20 minutes instead of transferring me to the proper party in your service department…
If in fact you have a manager by the name of Robin Thomas ( who was a man when I spoke to hiim, the name could go either way) it was the individual who left me on hold!!!
I had to call your customer service department each time to get a delivery date only to find out that it incorrectly had been put in as April 18th each time with no one taking the initiative to make the proper changes pushing my redelivery date back another day each and every time!!!!!! Had I waited for your 3-8 timeframe call it would have never come because no one had the appitude to make the proper changes necessary in my record….
As far as your sales team at the West Palm Beach store well what can I say they did their job they got me to purchase….. However, I was told by Rudy that if I encounter any issues or problems please, please,please give me a call….. Well after three attempts am still waiting to speak to him…. Another fantastic employee find!!!!!
Now to your install department, though Carolina was very pleasant but had to place me on hold because now after hooking up my dishwasher it didn’t work, it came in a soaking wet box (I was told by your delivery person that is was normal) my thoughts, it came from some other unsatisfied customer!!!! She placed me on hold several times when I requested that when will the new one be delivered it be hooked up by your company free of charge….. After about ten minutes of this back & fourth she told me she had my information & would call me back, well as am writing this it’s been 20hours, good thing am in excellent health..
Now am not sure if any of these comments make to your eyes or those of your executives but you certainly need to be somewhat more intune with what’s going on within your company that you founded, if it where my company I would be embarrassed & ashamed at how many negative comments are written….
In closing just let me say that I will never purchase another item small or large again from your company & as stated before will never suggest anyone else do either…
Please feel free to reach via my email, perhaps we can chat, I would love to make you dinner, oh but wait am still waiting after three attempts to have a stove, oh and you would have to wash the dishes because I don’t have a working dishwasher either!!
I would appreciate all of my appliances in my home without dents & working by the promised date this time of April 9, 2019, and would like my three year service plan reimbursed, because everything I read about that is terrifying too…
You have a wonderful enjoyable Blessed Sunday!!!!!!
I have had the worse experience with Brandsmart since December 2018 when we purchased a Samson washer and dryer. Could not change because no stores had the washer available so I had to switch brands to GE. Both washer and dryer were not working properly. This will be be the 4th exchange of the washer and dryer GE. The delivery men would test washer and dryer before leaving and they would have to take one or the other back because of not working properly. I will not be purchasing anything else fro Brandsmart. I am at the point of retaining legal service regarding all the problems I have experienced.
I made a visit to the Stockbridge Georgia Store, purchased a fitbit 3. I tried out for one week returned it to the store on 2/11/2019, Monday, around 130pm, first the cashier said the computers was down did not offer any other information about the procedures for the store. Later, I was told (via email) as soon as the computer comes up the credit would be replaced into my account, well it is Thursday, 2/14/19, no refund. I wished I had never stopped to shop, but lesson learned.
My complaint isn’t about how bad BrandSmart USA products are, its more about who they allow their extended warranty company choose to contract and do business on their behalf. There is one company in particular, BEST Electronic, Sunbridge Dr, Snellville, GA. For the sake of time and argument, I have taken the liberty of attaching complaints on Yelp.com. As you can see, ALL of the complaints are the same from people across the U.S. My complaint is the first one you’ll read. By the way, I will be contacting corporate for a refund for my out of pocket repair because that company, BEST Electronics cannot EVER step foot in my home again.
Sincerely,
Carol A. Watts
Carol A.
College Park, GA
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12/9/2018
Ok, after reading all the reviews on this site, my complaint about Best Electronics is not different. Repairman was so rude and unprofessional. This man had been to my home on two other occasions. I have a Whirlpool refrigerator and the lights in the refrigerator and freezer do not work. The first time he came out, it was determined by the tech that there had been a power surge causing some box to burn out. He said he had to order the part and it would take 3-7 days and he would come out to fix things at that time.
3 weeks later, he (the same tech) came back to my home with more lights. Didn’t need lights, the ones in the fridge and freezer are new. I was thinking he had “the box”, that’s what was ordered. The tech, once again, stated to my husband, this time that he was ordering the box, which was supposed to be ordered the first time and he would be back in 3-7 days. Fast forward 3 more weeks, the part is in. The tech came to my home on a Sunday morning, because he couldn’t make the Saturday appointment because the weather was bad. On the last visit to my home, he pulled the refrigerator from the wall, and now the water on my fridge does not work. He states to my husband, he had nothing to do with that. It was working fine, before he pulled it from the fridge from the wall.
My husband asked the tech will this box finally correct the problem, the tech said my husband was harassing him and that he was not going to fix anything. He took the part and left my home without fixing my refrigerator because he felt harassed because we were asking questions. By this time, I am 38 hot. I called the warranty company (provided by BrandSmart USA) to lodge a complaint, this fool called the warranty company and said that he had to call 911 because we were harassing him. There was no such call made. Clearly, there is something mentally wrong with this guy and the company that contracted his services.
We have to hold BrandSmart USA accountable and complain to them for who they allow to service their customers. This kind of treatment is unacceptable. I, no WE should demand that BrandSmart instruct their warranty company to stop/discontinue the use of Best Electronics for servicing their customers. I am going to do my part by sending BrandSmart USA a copy of all these reviews and a refund for having to service my repair out of pocket.
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Ann B.
Kennesaw, GA
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3/28/2018
PLEASE HEED MY WARNING!! If I could give less than 1 star, I would. The most UNPROFESSIONAL, verbally abusive, condescending people I have EVER dealt with!
We needed a new ice maker bucket assembly. Scheduled appt. with my warranty company and was given a window of 8 a.m.-6 p.m. (you read that right). I had to take a vacation day from work and waited ALL DAY. The tech CALLED at 4:41 to ask what was wrong with our fridge! I had already told the warranty company what was needed. The tech said they would have to order the parts and it would take 3-5 days to come in. Why wouldn’t you make calls in the morning (or day before) to all of your scheduled appts to make sure you have what is needed?
After 11 days I called the repair company who stated that the part wouldn’t be in for another 2 days and he scheduled our appt for the day after the part was to be in. This time I received a window of 1-6. It is now the day of and I called to confirm the part came in before I take more time off of work. Mailbox was full, waited a few minutes and called back and got the same disrespectful person as the last time. He was outraged that I called to find out if they received the part. Started giving me excuses before I even was able to explain that the appt was not scheduled as a “next day after the part came in”. It had been scheduled several days in advance. He then proceeded to tell me that I wasn’t going to yell at him and disrespect him. I hadn’t started yelling at that point, I was in MY WORK OFFICE! I explained that I completely understood the horrible reviews and he told me they are a TRILLION dollar company. Side note: They have two employees, work out of a residence and have an annual revenue of less than $100K. This guy actually told me that needing an ice bucket isn’t an emergency! Well of course it isn’t, but when you take time off of work and the tech doesn’t show up, that is a problem! He also told me that I shouldn’t have waited at home all day for the first appt, because they had to order a part. I WAS TOLD TO BE THERE!!
I told the scheduler that I would be contacting the Better Business Bureau to file a complaint. In retaliation he cancelled my scheduled service appointment. This company has ZERO customer service skills. I finally got them to reschedule for a few days later. This time I was given a timeframe of 3-7. At 7:10 I received a call from a woman that said they were on the other side of town (wouldn’t say WHICH town) and they would be there in a while. When I pressed for more information she said they would be there in 30 minutes. The “tech” arrived as a passenger of a non-commercial vehicle, wearing no identifying clothing. He handed my husband the box with the part. They could have left this part on our doorstep!
My husband opened the box for this “tech” that came with no tools. The “tech” was going to put the bucket assembly in our freezer for us until my husband stopped him because the bucket was FILTHY. There was no installation needed, I’ve taken out my ice bucket before and replaced it. Pretty basic. Then the “tech” had the audacity to ask us to throw away the trash. This “tech” couldn’t get out of there fast enough. It was obvious that he had other plans for the evening. To top off this horrible adventure, my husband asked the “tech” why one of the doors has to be adjusted every month or so. The “tech” said that the fridge/freezer doors weren’t the same size. I actually laughed when he said that. They are CLEARLY the same size.
Do NOT let these people in your home! The only thing keeping them in business is the fact that so many people are being forced to use this company through a warranty they already paid for. I have contacted our warranty company and will be requesting a refund of the prorated fees. I would rather try to fix my refrigerator myself or pay out of pocket than deal with this unprofessional, abusive company ever again.
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Tonija M.
Atlanta, GA
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9/8/2018
Please listen to all the reviews on here and STAY AWAY from this company!! Trust me on this one, any good reviews on this company were either paid or done by the owners themselves. If I could give NEGATIVE stars I would!!
This company got assigned to me through the BrandsMart USA extended warranty company for a simple replacement of a dryer handle that was broken. They were so unprofessional I thought it was a fake company or joke. My appointment was scheduled through the warranty company from 8am – 5pm on a weekday that I took off work. Best Electronics did not call to follow-up or confirm until the day of of my appointment at 1pm that they would be there by 5pm. I tried reaching them over the phone throughout and prior to the day however the mailbox was always full – try for yourself! They eventually called me at 6pm to say that traffic was bad and they will need to reschedule my appointment or be there closer to 8pm. The person argued with me, with a very bad attitude saying I don’t understand Atlanta traffic. Not once did I raise my voice or spoke out of turn however I did have questions about why I didn’t receive a call earlier that they’re running late.
We eventually got to rescheduling me for a Saturday between 8am – 1pm, where I wouldn’t have to take off an entire day for a dryer handle repair. They day of, I got a call from the same rude person I spoke with last time at 4:48pm, unfortunately I missed the initial call. I called back at 5:10pm and I was told, again with a very bad/rude attitude that I missed my appointment and traffic is bad in Atlanta so they aren’t coming back in my area. When I asked him about my 8am-1pm appointment time slot he began to argue with me again that my appointment was actually from 1pm-6pm and they still weren’t going to come back in my area. The rep/tech hung up the phone on me when I asked him about his online reviews on the company. He said “but have you seen our great reviews?” and then I heard silence. Still shocked about how it all happened. Last time I’m buying any extended warranty EVER!
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Lara P.
Riverdale, GA
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10/2/2018
The worst service company EVER! Rude, argumentative and untruthful. BEWARE!!!
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Kat J.
Forest Park, GA
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50 reviews
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8/27/2018
DO NOT USE!!! If your warranty company tries to make you use this company, INSIST that they pick another company!! This person has been fixing my stove for almost one year!!!!! He has missed appointments for months and months and then tried to blame me for not calling back to reschedule when he never called to cancel. The last two times he said he didn’t even know who I was despite the fact that he has been to my home TWO times! The first time he came after missing two appts over 3 months, he said he didn’t have any parts to fix the problem. The second time he came, 3 months later, he only had one of the parts and said the other was on back order. He never called back after that. I called and made two appts and he missed both of those. This last time I called to see if he was ever coming and he told me that my claim number was too old and he got rude with me and hung up on me. Smh. I read the other reviews AFTER I had already made the first appointments that he missed and unfortunately HH Gregg is out of business and I’m stuck with this shady ass warranty and even shadier repair company!!!
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Claudia S.
Roswell, GA
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2 reviews
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7/12/2018
Avoid these people as if they are a plague!! What a crew of people who don’t know what they are doing! They are the people my Samsung dishwasher warranty company has chosen to fix our dishwasher that is less than 2 years old. The warranty co made the appointment for Best Electronics to come out and evaluate the leak. At 5 minutes before the end of the service time, they called and asked where it was leaking; then assumed it was the seal around the door and ordered one without looking at it and did not come to the house. They said they would call when the seal was in. Three weeks later, we called BE and they had the seal for a couple weeks but no one had called us. They sent a man who replaced the seal but never evaluated the dishwasher! We tried to use it the next day, and it still leaked and only ran for about 10 minutes then flashed an error code. Not fixed! My husband called and the guy said they did what they were supposed to do, and when my husband got mad, the Best Electronics guy hung up on him.
The warranty company sent them back out. The guy started the washer and it is still leaking. He now says it is the door, and our warranty does not cover the door! It’s STILL not washing dishes, aside from the leaking. We paid a company, Appliance Doctors, that we have used for years. That repairman says the motor for the water wall is burned up. Cost to replace is $350.00. How come the guys at BE can’t see that?
They need to change the name from Best Electronics to WORST Electronics. It fits them better.
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Gigi S.
Atlanta, GA
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8/8/2018
Just rude … Not polite… he wasn’t aware of problem he was coming to fix….
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Diane N.
Fayetteville, GA
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8/2/2018
I agree with Ann B that if I could give less than one star I would. If I didn’t have to deal with them because of the warranty company I WOULD NOT.
I called the warranty company and filed the repair claim on June 30 and was told Best Electronics would come to my home July 2 from noon to 5 PM. They called on the 2nd and asked what the problem as (should have already been aware) and said they would order the part. It took until July 16 for them to receive the part & schedule the repair for July 30th from 5 PM – 9 PM. No one called or came. Called again on 31st and was told the service person “ran out of time”!! Said they only come to my town on Fridays and Saturdays…….Scheduled me for Friday 8/3. Just got a call to say they would come on Tuesday 8/7……. I told the person that I was scheduled for Friday the 3rd and he said then they should come on that date from 5 to 9 unless they “run out of time” : – (( I said since I have been waiting this long I should be the 5 PM slot and he said they would not be able to say when they would come just sometime between 5 PM & 9 PM!! I told him I was VERY UNHAPPY about this service AND I WAS HUNG UP ON!!!
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Michael M.
Orlando, FL
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9/29/2017
I would also give them zero stars if that were an option. Tonite was the 3rd appointment they were supposed to show up for and fix my Samsung washing machine. The previous two times they called the night of the appointment after the appointment time passed to tell me they weren’t coming because we were too far away and they wanted to group us with other calls the following week in our town. But as you all know when the consumer is making a warranty claim, we don’t get to choose, and this company gets business handed to them without the need to maintain customer service. Absolutely horrible experience.
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Celeste E.
Lithonia, GA
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2 reviews
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8/17/2018
I have waited a week to write this review because I really had to assess whether I was the problem or the company. IT IS DEFINITELY THIS COMPANY and if there was such a thing as 0 stars that is what they would receive. My refrigerator freezer had a condensation build up. So I called the warranty company and they sent this comany. On the technicians first visit he stated that the food was blocking the air flow and that I needed to remove the food, clean the ice out and it should be fine. He was in my home all of 5-10 minutes. As expected, the condensation was back in a matter of an hours, so I called the warranty company back to inform them and the scheduled another service call. I begged them to not send this company back but was told that their work was under warranty for 90 days. As expected, this company was sent back out and this time he said it was our icemaker and that he needed to order that part. The part was ordered but when we did not receive a call I called them. The person that answered, which I suspect is the technician/manager/voice on the recording is ALL the same person, said the part was in and scheduled the service for Friday 08/10/18 between 8-12. When 12:00 rolled around I called the company and after calling several times, 1 for customer service left a message and 2 for the manager and not getting an answer either time, I called back and WOW someone answered. He (manager) said he eas not able to reach us because I had given him the wrong claim number. The conversation went on for sometime, he knew he had been caught and tried to deflect his or his company’s inability to accept responsibility for his/their mistake on to me by saying I was I yelling. I told him that I did not want to work with his company because they never repair anything. He asked me why I kept using them and I told him about the warranty company’s 90 day policy. He was basically, in my opinion, trying to get paid for not completing a job. He came out on Saturday and installed the part which again took approximately 10-15 minutes and left. Little did he know that another technician had come out from a differnt company to do maintenance on another appliance and I asked him a simple question about the freezer. He opened the door and determined that the problem was it had a screw loose(no pun intended). The problem was fixed. I do not trust this company or the people/person that work here. This was 3rd encounter with this company and my last…
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Patty S.
Biloxi, MS
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4 reviews
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3/20/2018
If I could give less than 1 star, I would. Repairman drives up in a small sports car and enters my home with a screwdriver in hand, to fix our Samsung Refrigerator! (We need a new ice maker and back panel.) So I ask him if he brought the parts. His quick reply was ‘ain’t nothing wrong with the ice maker’. I understand that he apparently did not get that word from Samsung, but came ill prepared. Scheduled service call for today, so I contacted them first thing to get a window of time by maybe 4 hours. They don’t do that. It’s 8 – 5 with a 30 minute call in advance. Told him that the ice maker was out and he told me there was nothing wrong with it. I explained that Samsung had sent someone out and the man told me it needed a new ice maker and back panel and he continued to argue with me and have me removing food. Then insist that he needs to “Let me tell you how this works”. I’ll be the first to admit that I had a little attitude after seeing that he was not prepared to fix the problem (after taking a day off to meet him) and that he insisted on talking down to me. He used specific scenarios on how a service call actually works! I manage 23 rentals properties and deal with service calls daily, and I will say, it doesn’t work like this. They are not welcome in our home again and we will toss the fridge before we have them back.
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Chris E.
Statesboro, GA
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2/27/2018
THIS COMPANY IS GARBAGE.
I have been trying to get my Samsung dryer machine repaired for more than a month. The warranty company sent this company out and they told me they would order a part to fix it and get back to me to reschedule. In the meantime, they left my dryer disassembled in my laundry room (because they should be back within a week, they said.) They didn’t call or come back and closed the ticket with my warranty company and collected their payment. I have now had to reschedule with them THREE times. The first two times I have rescheduled they didn’t call or show up despite reporting to my warranty company that they “made 12 attempts”. They finally called my warranty company today and told them they could come out today because they had the part and could install it. I left work early to meet them at my home, and when the technician came out, he didn’t have the part, saw that he needed the part, and rescheduled me AGAIN for next week, wasting my time.
I am so thoroughly fed up with these people but they are the only company that my warranty people use in my area. I am trying to change that.
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Christian L.
Loganville, GA
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4 reviews
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10/28/2016
First to Review
DO NOT USE THEM. Unreliable, unprofessional and terrible service. They will not show up or will be late for the appointment. They will take forever to fix your appliances if they even come back. You’ve been warned.
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Wayne K.
Marietta, GA
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3/20/2017
I have to give them at least one star but STAY AWAY from this outfit. Over two months waiting for a repair on my built in microwave and still not fixed. Excuse after excuse then on their last visit they break my cabinet and refused to accept responsibility. I can only echo previous posts. Can you say incompetent, unprofessional, unreliable, noncommunicative, etc?
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A W.
Snellville, GA
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5/13/2017
I would give them a zero along with Asurion warranty insurance. They are the repair people for Asurion Warranty claims for my TV. Walmart uses Asurion for warranty repairs on their products. Buyers Beware, Asurion don’t honor warranty claims and Best Electric has shoddy paper work and practices. Both Asurion and Best Electric are a joke. When he arrived to my home -I asked for his business card and a copy of the invoice. He wanted me to sign his invoice and didn’t have a copy of the invoice.I had to take a picture of the invoice. And they had the wrong telephone number for me listed on the invoice. The tech walked right passed my TV and I asked him where is was going and the tech informed me he thought he came to my home to repair an appliance. After I informed him that he was here to repair my TV, he took 2 pictures of my TV on his cellphone and informed me that I had to contact Asurion about this issue. He didn’t even write what the issue was on the invoice and he scribbled his illigible signature on the invoice. I asked him name and and he pulled some name out of the sky.What a joke.
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Purchased a refrigerator on 10/24/2018 at the Deerfield store. Had to special order it as they did not have what I wanted in the store. I was told it would be coming from Jacksonville and would take 5-6 days. Saturday the 3rd of November I was calling to inquire where it was. I ended up having to drive to the store as no one would answer the phone in appliances. (I let it ring for 15 minutes) The refrigerator was delivered on November 6th, which was longer than I was told. The new $1700 refrigerator did not work. Numerous times I called the store and was either hung up on after explaining my problem or put on hold and left there until I hung up. Customer service is horrible, unless you are spending your money. My second refrigerator was delivered this morning, November 17th. I will never shop at BrandsMart again. Their customer service was the worst I have ever experienced.
Horrible experience contacting the Miami store today for their mistake (store). The person in charge of the cashiers today (11/07/18) and someone named Lex gave me terrible customer service. I hope they both were having a bad day and as a consequence they showed a horrible customer service. I hope the Store Manager finds a solution for this situation as soon as possible. When you are in the store to buy a product they usually don’t treat you like this.
I am very disappointed.
We have been long time BrandsMart customers. About three weeks ago my wife and I were at the Doraville store looking to purchase a new refrigerator, stove, microwave, dishwasher and washer and dryer. Our salesman seemed to be very helpful showing us around, until we told him that we were expecting to purchase in two weeks. He then left us to our own to walk around. A few minutes later he asked us if we minded him going to eat his lunch that was waiting for him. He left and never offered us another person to assist.
We left disappointed and went straight to Lowes where we purchased all the appliances.
I’m sorry that your company lost that large purchase just because your salesman was hungry.
I purchased a 65″ Samsung TV from Hollywood FL to be delivered to Orlando. I ordered the TV 04/19/2018 and didn’t open the box immediately because I was moving to the top floor of my apartment complex. On Jun 9, 2018, myself and the cable guy put up my wall mount, he watched me cut the plastic away from around the box and helped me take the TV out the box. Once we mounted it on the wall, I turned the TV on to discover the screen was busted. Upon contacting BrandsMart, I was told that I’m outside of my 30 day window to have the merchandise replaced. Obviously, the TV was broken before it was delivered to me. What sense would it make for me to break the TV and turn around and ask for the exact same product. These muthaXXXXXers are crooks. From what I’ve read, BrandsMart treats everyone with equal disparagement. I’m out money and product.
absolutely horrible experience !!! unfortunately not many options where to buy appliances in our area, that is why I went there for two separate purchases in the past month.
they promised that my dishwasher would arrive by the end of the month, no one called nothing came !!!! calling is not an option because they do not pick up the phone or they hung up on you … RUDE !!!!!!! after two weeks, calling, I started to go to the store, I went four times !!! to end up with a FLOOR SAMPLE ?!?! also, they could not FIND MY ORDER IN THEIR COMPUTER ?!?!?! … our second order was the 4 pieces appliances … the same story… very messy and horrific customer service … delivery was a nightmare, they did not fax all the doXXXXents to the condo association as we asked, I had to go to the store, wait for the manager …. honestly I do not recommend Brandsmart to anyone
Very disappointed! On March 13th my wife and i purchased a washer, dryer and 65′ tv. While my wife was closing the deal i found a new tv for my man cave i was getting ready. The items were delivered although i was not ready for the tv to be used. Tuesday May 29th I removed my tv and hooked it up and I have just a abstract picture. I contacted the Stockbridge Ga store where we purchased our items and was told by the manager I was out of luck. This was totally unacceptable, the mgr told me it was my fault because I should have used it within 30 days. Makes no sense to me, the box and the packaging are still in the middle of the floor..Please help,,LG said they were going to send someone out and no one showed or called..Please help right now i have a bad taste about Brandsmart
I am not happy with your customer service. My washer broke Jan 1. I called and was told the Sunrise store entered in the warranty wrong and that I had to go back. I did on New Years day. I called from parking lot the Corp office. Corp said they entered wrong again. So warranty dept fixed it and had to call Tues when the repair service opened and to schedule to have a loaner to be dropped off. I called Tues 1/2/18 and was told they do not give out loaners. And couldn’t schedule appointment till 3 weeks from then and that I will get a phone call the night before 6-8pm for the next day. I had to tell my boss I need a day off to work with Brandsmart schedule not the customers schedule and I don’t know what time cause Brandsmart will not work with the customer to their needs only Brandsmart needs. I had to go to a Laundrymat and pay $20 to just wash my laundry. I want Brandsmart to come and get the washer and I want my money back so I can go to Home Depot to get a better washer machine.
I’ve been trying to no avail to have a dishwasher repaired for months. Appointments made twice and no one shows
Senior manager calls to apologize and I will be called to make new appointment
They say there is a shortage of techs—-is that fraud to sell appliances they know cNt be serviced?????
No one has called. I’m on the phone with BrandsMart & Warranttech all morning.
Each one blames the other.
Warranty runs out soon, what can I do.
Please help
Rickatbiz@ aol.com
BrandsMart USA
Box:IVT32
3200 SW 42nd St.
Hollywood, FL 33312
Attn: Brandsmart Executives:
Robert Perlman
Sharon Perlman
Bobby Johnson
Phil Lieberman
Jorge Castille
I have to write to you because I am absolutely not getting anywhere on the phone with anyone.
Back in August 2017 I visit the BrandsMart store in Doraville, GA to look and price new appliances for my kitchen that I soon would be remodeling. After comparing prices and the help of the salesperson (Cooper at BrandsMart) I decided that I would make my purchase at BrandsMart. On October 7th, I can into the Doraville, Ga. store to make the purchase. I worked with Cooper to make the purchase, as I was making the purchase and setting up the dates, Cooper explained that the delivery of the refrigerator and stove to be delivered on 10/14 and the microwave and dishwasher would be separate do to the installation process set up to be delivered on 10/21 and also I explained that I had a refrigerator to be removed and he stated that they would be removed, I also had to purchase the water connection for the refrigerator, I could not use the current wiring.
On October 7th, the refrigerator and stove was delivered, the stove was hooked up okay, however when it was time to bring the refrigerator the guys immediately said you will have to get back to the store to exchange the refrigerator because it was to large, this was before they took it out of the truck, it was clear they did not want to try to bring it in, I asked the guys if they could take it out of the box and try, the guy then measured and stated that they could take the doors off and it may scratch the walls but it would go, I explained that they would be okay I could fix the walls, the guy then immediately got an attitude, the refrigerator did not fix and I stated I would just go back to the store to get a smaller one. The guys also said that they cannot take the old refrigerator they did not fill comfortable taking it. Same day went back to the store and spoke with Cooper who assisted me with getting a smaller and setting up delivery date. Also explained to Cooper that they guys state they would not move the refrigerator, he did not understand why he stated that is what they are supposed to do.
Delivery date was set up on October 21 for both, the refrigerator came and during this time remodeling had started in my kitchen, the delivery guys who came to deliver the refrigerator was very nice and helpful, he stated that because they were working they could leave the refrigerator and come back to install without charge, he assured me that this could be done. The afternoon the guys came to deliver the microwave and dishwasher, they stated they could not hook up the microwave because they cabinets was not installed, I understood, again the guys stated that they would take it back to the warehouse and to call when the cabinets are in to reschedule.
In the meantime, I purchase a 65”LG television from Brandsmart.
Once the cabinets were in I called to reschedule the refrigerator for Sat. 10/28/2017, had a really hard time because they were trying to charge me, explained that I was told that I would not have an additional charge, continue to try to charge me until they got the store on the phone and would waive the fee for them to come back out to install the refrigerator. The microwave and dishwasher was schedule for October 30.
On October 28, the guys came to install the refrigerator, came in and stated “I wonder if the refrigerator is going to fit”, I explained that the guys who dropped it off measured to assure that it would fit without the doors, they guys then tried to put the refrigerator through WITH the doors on, of course it would not go, so they had to take the doors off. Once in, I asked if they could leave the plastic on, they stated okay and begin to leave without putting the handles on any of the doors, I asked for them to put the handles on, they stated that they could not put the handles on with the plastic, I then ask they to take off, I want them to put the handles on, the took the plastic put the handles on, did not take any of the plastic off the inside, hand me any instructions or anything. I had asked them to remove the old refrigerator; they told me they don’t do that, their exact words “the salesperson told me that to make a purchase, they don’t do that”. (Worst Customer Service Ever). Also, did not use the new tubing I was required to buy, I was told they would not use the old, but they used the old one.
On October 30, received a call from the delivery guys to bring the microwave and dishwasher, okay…. The guys get to the house, I was not there but my sister and my contractor was there. The guys immediately said that they could not install while other people was there and could not bring if the homeowner was not there (no one EVER mention this to me). My sister called me and put the guy on the phone he stated he could not install the microwave, asked why, stated that there was no outlet, asked did he open the cabinet to see because the outlet was there. Stated could not install dishwasher because no plumbing, understood but it was plumbing there, I got off the phone). They stated could not install while workers was there again, my contractor said they would leave, they did not want to install microwave, refused to work, my contractor told them to leave the dishwasher he would hook up, not only did he not leave the dishwasher but did not give me a call to tell me that they did not hook up the microwave nor did not leave the dishwasher, did not give me the opportunity to make that decision, did not know until I got home that they did not leave. Once I got home, called the store to inquire what happen and why I was not notified that the delivery guys would just leave without saying a word, the guy (Bradley) stated that I should have told them that I would not be home and someone else would have to sign for it, explained that I made sure someone was home I did not know that their policy was I have to be home, he again stated that I should have asked, explained that I did not know and someone could have explained that to me, he again stated that if I didn’t tell them that I would not be home, the they would have not known to tell me the POLICY of the store. I explained all of my issues because he stated that the store manager was too busy and could not talk with me and would not have time to speak with me that evening. I explained my issue with them not removing the refrigerator, he stated that it is there discretion; I explained that I was told that, it’s on my receipt and they have signs posted in the store, then he stated that he did not know why they did not remove it. Then I explained that they did not use the plumbing for the refrigerator that I was made to buy, he stated “well you saved $20 dollars”. I asked how did I save $20, when I was made to buy, I have to use my time and gas to come to the store to return to get a refund, so I don’t know how I saved $20. He stated that the manager would give me a call when he could; the store manager had gone for the day.
October 31, tried to call the corporate office, after I was told need to talk to someone in corporate office, was transferred to the Stockbridge store (why, don’t know), called back was placed on hold and sent to the Doraville store, called back after 30 minutes waiting explained my issue to Marie and asked to speak with management not in the store, was transferred again to the Doraville store, called back was hung up on, and back no answer.
As of right now, October 31, for order placed on October 7th, no dishwasher, microwave and still have my old refrigerator along with the tubing that I was required to purchase. I have yet to receive a phone call regarding the dishwasher and microwave… I am ready to refund all the appliances.
My situation is very similar to the first one posted above. I, too had bought a Samsung TV from BrandsMart in Doraville, GA which came with a cracked screen not visible until turned on. Due to cirXXXXstances beyond my control I was unable to return the TV immediately. When I was able to return to the store and asked to see the store manager, the TV store manager, David, talked with me and denied me any compensation. I returned to the store a few weeks later and saw the executive store manager, Mr.Jorge Castilla, who did listen to me resulting in a return/exchange of another TV (same model) Mr. Castille and the Return Manager, Loraine, were able to determine that the TV had no viewing time on it.
Samsung’s packaging of this TV was extremely inadequate having only a flimsy sheet of plastic over the screen with only styrofoam packing in the top and bottom of the box. The screen was totally unprotected. I wonder just how many of their TVs come with cracked screens.
I want to thank both Mr. Castilla and Loraine for their understanding of my situation, their attention to my evidence and giving me a proper solution to my situation. It is just unfortunate that your customers have to go to such lengths to have complaints resolved. You need more employees like Mr.Castilla and Loraine. It appears the department managers have extremely limited abilities to solve customer complaints (perhaps, obviously, that is the way your company wants it to be). I am sure these customer complaints are read but just what is being done to correct these problems?????
Dorothy Graves
To Whom It May Concern:
My name is Jorge Martinez and I have been a Brandsmart customer for several years. On April 24, 2017, I bought a Samsung 65’ Class Smart Curved LED 4K UHD TV with Wi-Fi, order number 26347019 via Brandsmart website and requested a delivery to the address Hialeah, Florida 33010. A few days later, I received a call from one of the delivery personnel asking me if they could deliver the TV to my neighbor which I agreed since I am barely ever at home. They delivered the TV to my neighbor, which she signed for, doing me a favor. After I arrived home, she gave me the TV with the box completely sealed. I didn’t open the box at that moment since I was waiting for a wall mount to put it my living room. I finally received the wall mount and proceeded to open the box containing the TV. To my surprise, the TV came with the screen cracked. I asked my neighbor if at any moment the person who delivered the TV opened the box to show her that it was fine and she said no.
At that moment, I responded to the Brandsmart Store located at 4320 NW 167 Street, Miami, Florida in order to exchange the TV.
The Store manager Ed Aronowitz observed the TV and disappeared. Moments later, another employee came to me and told me that they wouldn’t exchange the TV.
I then spoke with a customer service employee to explain to her my situation and how it happened. She called me a liar telling me that it was not possible and that I was making out the story. I never mentioned to her that I am a Police Officer and I found her to be very rude and disrespectful. I never wanted to use my position to get any advantage or any different treatment since I consider myself an honest person and a regular customer. I requested to speak with a manager to explain and she told me that he will see me shortly. An hour passed and I had to ask another employee to get me in contact with the store manager. The employee told me to forget it, that the manager was never called and he wouldn’t see me. The only thing I was given was a phone number to call Brandsmart corporate. After spending several days calling Corporate and receiving the same answer over and over again blaming me for the broken TV, I finally contacted with Les Sondra Thomas.
Les Sondra Thomas told me that the only way to exchange my TV was by doing a test proving that it was used for less than 1 hour. I completely agreed since finally, someone listened to me giving me some hope.
We weren’t able to run the test since the TV remote didn’t have the necessary buttons to do it. Finally, I purchased a universal remote control in order to do the test. Again, we were unable to do it and I was advised to call Samsung to see if they could help me. Samsung Corporate told me that they didn’t have anything to do with the purchase and that there was no way to run the test since the screen was cracked.
I told Les Sondra and she told me that my only option then is paid for the broken TV.
I explain to Les Sondra that I didn’t want my money back, I just wanted another TV or get it mine fixed but she said that nothing else could be done. I called to Samsung again to fix the TV at my own expense. Two days later a company called me advising that the priced for fixing the screen was $1800 when I paid for a new TV $1388.85.
I then put a claim to the Brandsmart credit card and the employee told me that they would make a decision in two months. Now, I have a broken TV in my living room occupying space. I don’t want my money back, I just want to get to my home and watch some TV in a decent and working TV. I am very disappointed by how I have been treated from Brandsmart this whole time because I never thought that such a big company would make things so difficult and complicated for a regular customer.
Thank you for your time, I hope we can resolve this matter and I ‘ll be waiting to hear back from you soon.
Good morning
I was just wondering if anything was ever resolved. I’m having a similar situation with Brandsmart’s warranty company. We purchased a recliner and bought the warranty for it. The mechanism is bent on it. We filed a claim and their technician came out. Now they say they won’t fix it because we took parts off (which isn’t true) They said their technicians can tell if we removed the parts. if you have a chance, please let me know if you had any luck.
This place sucks they don’t know who to take care of cuatomers they don’t give a sh*t
Just recently I had a major disappointment with BrandsMart USA, they cheated me badly from receiving a store credit which I was honestly entitled to!!!! After several repairs and several phone calls to the service center, telling me they no longer would repair my washer because it already had reached the limit of repair cost and they were waiting authorization from headquarters to replace it or give store credit. Close to a month went by, spending large amount of money at laundry mats, affecting my health since I’m handicapped, my husband decided to get new washer & we went back to brandsMart & purchased new washer w/extended 5-yr., warranty but my last phone call was w/a supervisor who was by the way extremly rude & thought he was a smart A**!!!! He saw in the computer screen when talking to me that under Orlando Garcia, a new purchased was made for a Samsung washer & the old washer was taking by the BrandsMart delivery/installation rep., in the truck, LIKE THEY ALWAYS DO!!!! The rude supervisor then said, well Mrs., Garcia we need to send out a tech., to check the washer to make sure It’s not repairable, ALL this he knowing that I no longer had the washer, he thought he was smart!!! But truly he was a snake, cheating a honest, Christian customer. He knew that BrandsMart could wash their hands w/all this. QUESSED WRONG!!!!
I have already reported this company to BBB and my letter was a good one plus I’m not stopping here, I plan to show how dishonest & crooked Ur Corp., really is!!!! I’m an excellent customer for many, many years but I promise U the last purchase I’ve made was this Samsung washer which by the way, if U check Ur records, I had a service call “ALREADY” on the 7th of this month being that the washer came defected from manufacturer and still was not a month from purchase date, IT STINKS!!!! And so does Ur Corp., I’ve read so much negative ratings from other customers, NOW I KNOW WHY!!!
All I wanted was my entitled, honest store credit but Ur company was to shady to step up & do the right thing!!!!
U need to reach me; Elisette Garcia or Orlando Garcia, 305-223-XXXXX, U can leave a message.
I have all doXXXXented, days, who I spoke to for service calls and throughout my battle till the dishonest end from Ur part.
MAKE IT RIGHT FOR A CHANGE, BE HONEST BRANDSMART, TREAT UR CUSTOMER WITH RESPECT!!!! 🙁
I notice a common theme here. Deny responsibility, shift blame, hopefully the customer will go away, That seems to be the corporate culture at both Brandsmart and Warrentech at this time. This type of culture starts at the top. Nancy, I have a similar disaster experience with them. I filed a complaint with the Florida Attorney General’s Office recently, and I have recieved correspondence from them to aknowldege they are in reciept of my case and they are following up with both brandsmart and warrentech, I suggest you and or anyone else with a similar experience file a complaint on line. It is super easy and done in just a few clicks. Much quicker than waiting on the phone for a brandsmart representaive to ask you all the same questions over and over and over again. Here is the link to the page. Once you land on the page look to the middle of the screen on the right and click file a complaint
PAM BONDI FLORIDA ATTORNEY GENERAL’S OFFICE TO FILE A COMPLAINT
myfloridalegal.com/pages.nsf/Main/E3EB45228E9229DD85257B05006E32EC
A dishonest, deceptive service technician from brandsmart/warrentech was sent to my home and decided the best way to fix a leaky washer was to put a roll of paper towels and several cloth towels in the bottom of the washer causing it to rust out. Vicious cycle going between warrentech and brandsmart neither owning up to this or making it right for the customer. Which to me is a good indicator they probably treat the employees and vendors who work for them like s**t, so none of them care. I am thinking of having my broken washer delivered directly to the corporate office at
Brandsmart, USA
3200 SW 42nd Street
Hollywood, FL 33312
and having them store it until the matter is resolved because I am sick of doing coin laundry outside my home since April. I am sure another way they try to wear down the customer to just go away. But stick with it Nancy, file your complaint with Pam Bondi’s office and dont go away. I have no intentions of going away either, until a favorable customer resolution is offered from Brandsmart.
Best Regards,
David
I had ordered a dryer last Tuesday and was told it would be delivered today Monday 1/16. The dryer came in time however when they took it off the truck it was serverly dented in the front. They said they would bring another dryer on Wednesday. I was very upset by this being I have company flying in from New Jersey tomorrow! I called the store where I purchased the dryer in Deerfield Beach FL and the associates were extremely rude!!! They stated my “expections are un realistic” and that “if I want a credit I can buy my dryer skmewhere else” I have worked in customer service for most of my adult life and I would NEVER speak to customer like that especially after you delivered a damaged product. I called a customer service line and was spoken to like it was all my fault that I refused the dryer and now I have to wait. I’m sorry, but I’m paying money for a new dryer and expect that it come in new shape. I had to ask if they could waive the delivery fee and even after he said yes made no attempt to take my name or number, I had to suggest it. I have never been treated like this ever, worst customer service!!!
I have been a long time client of brands mart and have purchased extended guarantees several times, never actually using them. However 3 year ago my mom bought her a TV for Christmas , this was her first tv 50 inch Toshiba. A few weeks ago it went black, she called the guarantee and they came out and said they could not fix it and the tv was discontinued .
They told her to go to brands mart and get a 50 inch Philippe well that one is no longer in stock.
After reviewing the contract it says if the product is not available she should be given the value of the product she purchased.
I would appreciate a call so we can resolve this situation
Thank you
JOANNE LAVIGNE 954 695 XXXXX
Hi I was in brands mart by palmetto when I get to the office tou return my application for employment the person who ancharge have bad attitude I feel like discrined I hope is not that he could be under pressure. He make waiting for long time pass by me and don’t say nothing to me.