BeachBody, originally named Product Partners, was founded in 1998 in Santa Monica, California, by Carl Daikeler and Jon Congdon. The company uses multi-level marketing to sell health, fitness, workout clothing, and health food items. Best known for Autumn Calabrese’s 21-Day Fix, the company currently runs some of the most frequently seen infomercials on American television.
The company offers several fitness programs, including P90X, by trainer Tim Horton, the 21 Day Fix, the 21 Day Fix Extreme, and the Insanity 60-day workout regimen, in addition to foods, diet programs, and nutritional supplements.
BeachBody uses their online community to offer their products via eCommerce, as well as using individual sales consultants, called Coaches, to sell products at offices or home parties.
BeachBodyBeachBody, originally named Product Partners, was founded in 1998 in Santa Monica, California, by Carl Daikeler and Jon Congdon. The company uses multi-level marketing to sell health, fitness, workout clothing, and health food items. Best known for Autumn Calabrese’s 21-Day Fix, the company currently runs some of the most frequently seen infomercials on American television.
The company offers several fitness programs, including P90X, by trainer Tim Horton, the 21 Day Fix, the 21 Day Fix Extreme, and the Insanity 60-day workout regimen, in addition to foods, diet programs, and nutritional supplements.
BeachBody uses their online community to offer their products via eCommerce, as well as using individual sales consultants, called Coaches, to sell products at offices or home parties.
I ordered shakeolgy and tried to cancel the order within 10 minutes of ordering it and had issue so I contacted your online customer service and the lady that helped me (Uma Maheswari) ASSURED me that it would be canceled and she would take care of it and send me a email confirming the cancel. I have screen shots of the entire conversation. Later today I checked my email and I didn’t get anything so I contacted your company again and got no where. Spoke to corporate escalations (Katherine Walker) she said she couldn’t do anything and I asked for someone higher up and got nothing but a expired chat notification !!!!! HOW CONVENIENT! Ridiculous customer service. I want my order cancelled like I was told it would be! I can send you the screen shots of entire conversation showing the agent saying it would be cancelled. I want to talk to someone in corporate.
Any way you can release 6 Weeks of the Work early to BOD? With a lot of us stuck at home it would be great to not have to wait another 4 weeks for it to be released.
I have not been receiving my shakeology due to my address never being updated on subscriptions when I updated it in my account when I moved 5 months ago. Here is the exchange I got from your customer service. I still have not received any shakeology and have paid for it monthly. I currently am owed a bag of chocolate, a bag of vegan chocolate and a box of mixed vanilla chocolate that have never been received and have been paid for. My name is Kim Kasten. I have an account with BB. Here is the conversation I was provided with your chat team. As you can see I was told I’d be connected to corporate and was disconnected.
“My beach body account has the correct address both billing and shipping but BB is still shipping my shakeology to my old address in Medway. I was asked recently for an additional $10 in shipping fees to forward your packages and had to send back my shakeology to you due to this mistake. How can I get my shakeology order address updated???Hi, my name is Gazal Arora. Let me take a quick look at your question, and we’ll get started. For the best experience, please do not navigate away from the chat window.Let me check.Please help me with your new address.XX Carter Road Shrewsbury MA 01545I haven’t received Shakeology in months but have been billed for it.In that case, Let me transfer this chat to my supervisor for better assistance.okay has disconnected.My beach body account has the correct address both billing and shipping but BB is still shipping my shakeology to my old address in Medway. I was asked recently for an additional $10 in shipping fees to forward your packages and had to send back my shakeology to you due to this mistake. How can I get my shakeology order address updated???Hi, my name is Lovepreet Singh. Let me take a quick look at your question, and we’ll get started. For the best experience, please do not navigate away from the chat window.I have updated the shipping address on your future shipmentthankyou but why was it not updated and what about all the previous orders I”ve been billed for that were sent to the wrong address since September?My account address was updated back in late Aug/ Sept.While updating the address on your account it will not automatically update on your subscriptions.I just paid for vegan chocolate but it was not delivered.But it doesn’t tell you that anywhere.. how are we supposed to know that? And now what? for 4 months the address has been wrong and my shipment has gone to the wrong address. I have paid $99.00 and not received my shakeology.Did you contact us about the shipment that you haven’t recieved?I am now.I have not received my shakeology for a few months and have paid for it.I’m sorry but we can only arrange the reshipment for the current order.As your all other order are out of money back guarantee.You should have contacted us before to check the status.This is rediculous. Please cancel my shakeology subscription immediately.I have cancelled it for you.Email confirmation has been sent to you.Is there anything else I could assist you with today?I will be reaching out to Carl on this. And will share my disappointment with him and share your name. This is no way to treat a customer or coach.I’m sorry but please understand I have just shared the information.My name is Lovepreet Singh.I’ll transfer this chat to our corporate teamYou can discuss this issue with them.well clearly this company does not do things customer centric. I expect to receive my most recent box of chocolate vegan that I have been charged in the mail asap.Please stay connected.and it was not delivered because you guys have my address incorrect in the system from where you ask for it to be updated! has disconnected.”
I can’t represent a company that does not support good customer service to their coaches and customers. I hope to receive something back from corporate at kteneick@ gmail.com asap. Thank you.
Hello,
I am a Dietitian at a dialysis clinic in Kentucky. Our pts need high protein with restricted amounts of potassium, sodium, & phosphorus contents. I have the ingredient amounts per scoop of your product (Shakeology, Chocolate Vegan) for protein (16g–per nutrition label), potassium (0 mg–as stated on an internet source), & sodium (250mg–per nutrition label).
Pls let me know if the potassium amount (0 mg) is correct and
advise what the phosphorus content (not required by law) is per scoop either in mg or % Daily Value.
I phoned customer service @ 1-800-998-1681 who is unable to advise info & phoned corporate office @ 310-883-9000 with no opportunity for voicemail or opportunity to speak with a representative. Thank you.
I have contacted Beachbody Customer Support to report that I am receiving unsolicited emails from Beachbody and I want them to STOP! There is no “unsubscribe” link on your web site. The rep I spoke to said because I was using Windows and Internet Explorer, there wasn’t a way to unsubscribe from Beachbody. He suggested I use Google or another browser. This is ridiculous and an excuse for not removing my email address. He also claimed my email address wasn’t in your system, yet I am receiving emails from Beachbody. Please make sure you get my email address removed from your system as I do not want to buy any of your products.
I would like to pitch and partner with you on an incredible DVD idea that has never been done before. I can think of a better partner. I would like to set up an appointment with beach body and get this DVD in the hand of millions of women world wide to give them self confidence , , , , passion , joy and health.
Good Afternoon,
I made several phone calls and I was very upset. I did not order the Piyo dvds. But they were sent to me. I was very upset that I had to speak to someone out of the country. They didn’t understand me and when I ask to speak to someone in the USA, that didn’t speak. I got upset. One person gave me an cancellation number and told me it was canceled which turnout to be the order number, oh and he ask me for my credit card number and I gave it to him like a jerk. Well the next day my credit card was charge for something in Home Depot. Oh that’s not good.
Listen I just want a return postage paid to return your dvds and a credit to my credit card card for $39.18 . I believe that was the amount.
If you can help me in this matter I would appreciate it very much.
MaryAnn DeDominicas
Order # 74222997