American Freight Furniture & Mattress, frequently called American Freight, was founded in Lima, Ohio, by current CEO Steve Belford.
The company operates a chain of 95 discount furniture and mattress stores in 18 states. There are no fancy showrooms, just warehouses full of new furniture at discount prices.
Customers have a wide variety of name brands to choose from without having to pay for a fancy showroom, which makes for lower prices.
In late 2014, the company was acquired by Resolute Fund III, a private equity company managed by Jordan Company III. The terms of the sale were not disclosed. Belford and most of the staff will remain in their positions. Jordan Company states that they hope to expand the company into all 50 states within 10 years.
At present time, company headquarters remain in Delaware, Ohio.
It cool I’ve already found them basically what your sale rep said at the store in Athens Ga. Very in professional. I’ve worked in customer service all my life and I’ve never would have handled this the way they did. Yesterday he even said he was going to call me back never heard from them. I wasted time and money on and incomplete pick up if I knew the order wasn’t complete I would’ve never order it to get told after a 2 hour drive we don’t have the rails to the bed. So I paid a $160 on rails that should have been with my bedroom set from your store. Very piss. I will continue to tell my friend do not associate themselves with your store. I have all my paperwork to prove my horrible experience.
Im reyhie i called American Freight muskogee Oklahoma 74401
spoken to manager on phone Jason from the F.T. SMITH ,AR STORE old jason said im busy now give me your phone number i jason will call back in few minutes jason never did, I reyhie went to the store American Freight muskogee
Oklahoma on SHAWNEE STREET 74401.Went NEW STORE IN MUSKOGEE OKLAHOMA CALLED AMERICAN FREIGHT to purchase a Refrigerator the manager there explained he do have the refrigerator i reyhie was looking for but got in the store 1.5 hrs later
i asked the manager Jason why he did not call back he said i forgot to call back not a single person was at the store. Jason didn’t havewhat he lied over the phone said he had for sell, Jason said i do have a old refrigerator outside you can have ot work ragley looking but works i said okay i be back tomorrow we agreed ok i reyhie went rented a Uhaul get there now MANAGER JASON SAID as i spoke to him i given to my employee. I had planned to purchase 2500.00 apx side by side refrigerator 3 door and bedroom set and living room set house full of furniture and appliances spend a allowance of 10.000.00 or little more the GRAND OPENING MARCH -12-2021 BUT AS A PILLOW OF THE COMMUNITY I WILL CERTAINLY LET EVERYONE IN MUSKOGEE OKLAHOMA AND OTHERS NO HE JASON WILL LIE HE IS A SUPER LIER.Again i spent money to get a vehicle to pick up a free refrigerator i dont do liersperiod.
I’ve been a long standing customer of American Freight for years. Never have l ever experienced the rudeness and disrespect from the Store Manager (Marc) and District Manager (Jay Kahn) than l have in my hometown and state of Miami, FL. Numerous errors from the store’s mix ups in 1) scheduling my delivery, 2) having damaged items set to deliver, 3) misleading in the availability of promised items and 4) keeping in communication with finding a fix when times flagged unavailable. To add injury to insult, a store manager having zero respect and sensitivity to a situation that THEY created, along side a District person who backs this awful behavior. Understandably, the culture of COVID has transformed all of our lives. As a Frontline Worker, COVID fighter and survivor, l understand all too well how adjustments have to be made for things beyond our control. That said, exemplary customer care and helping to find a resolve especially after YOUR team members errors are the culprit, should be the desired results. I get it. This is alot. We’re all overwhelmed. But you’d be surprised when you treat people with human kindness how differently they respond. Specifically when you apologize with sincerity, be straight with them and try to find a resolve. Getting more upset than the paying customer and basically telling them that they’re bothering you for voicing their concerns of a poor customer care experience is not. I just want my furniture. I wasn’t offered another option, a loaner, nothing…just we don’t have it and don’t know when it will be in. I’d love to speak to someone higher up the ladder than Mr. Kahn over the Florida District. Mr. Belford, or any other operating owners please feel free to contact me.
I purchased a bedroom set for my son on 4/6/19 at the Grand prairie location in Texas. They said it had to be pucker up in Dallas, went to pluck it up for home and the furniture was 2 different colors. We took the brown footboard and nightstand back as we had purchased the black set. They told us we would have latest 2 weeks and I had to call them after 2 weeks to find out where the missing furniture was and they said they were putting it in the truck for delivery that day. I waited and nothing got delivered. I called the next day spoke with manager in site and he said they don’t even have the items in inventory. I asked him why they lied to me and he said it was the other manager that was in that day. They told me I could turn in the items I and get a refund but I had to call the location I paid at. I call over there and speak with the person I purchased the furniture from and she said they are not allowed to do refunds. I told her I need the rest of the parts so I can put the bed together and she tells me she is going to call around. I called her back after several hours and she said they will deliver the stuff by 8pm on 4/25/19. Here if is almost 10pm and no delivery. This company is the worst company i bought things from. Customer service sucks and obviously is full of liars. I called regional manager and left message Monday and still no call back. I paid $900 and I don’t even have a complete bed to put up. 😡😡😡😠😠 They need to be shut down or hire better people. All they worried about is making the sell.
My boyfriend worked for American Freight and then at some point they decided that they wanted to let him go about two weeks later they rehired him back but he never received a paycheck from being let go so he went back to work he work the week is end up ultimately leaving anyway at the end he never received his paycheck management would not issue him another paycheck we had to run them down and he still hasn’t been paid yet I told him that I felt like it was illegal for them just to hold his check and not pay him I would never have stood for it therefore we have been reaching out to corporate the founder Steve Belfort or anyone of the head people emailing them and letting them know that their Savannah location management team is very unprofessional and do not properly pay their employees.
I wouldn’t purchase anything from American freight… This company is a ripped off and don’t deserve people’s business.. purchased items and they refused to return my money.
I purchased a bed room set on the 19th, I call on the 20th and told the guy I would be there on the 22nd to pick up the furniture. I was told they we’re waiting on the guy to make a delivery to the store I went which was off Sterling Road in Florida.
I was told it would be a couple hours.
I called back later and was told they were still waiting on the delivery guy and the Manager asked me did I want to drive to Pompano and pick it up myself and I told him no.
I go to the store and the Manager told me I can take what the had which was just the matttres and box spring. Again I asked why was it taking so long.
By this time I’m pissed off.
They all if a. sudden they find the dresser. So about 4:00 they told me as soon as the rest if the furniture comes the would deliver.
So Sunday on the 23rd I heard nothing from them so I called at this point the whole storyline changed, first time the Manager said he would call back in a hour and of course he did not.
called back second time and was told the driver did delivery but they was soooo busy they forgot to take the furniture off the truck.
And was told they would deliver on Christmas Eve. I informed the Manager I would not be available.
So by now you should realize that I still don’t have my furniture and when I called of course the store was closed and won’t open up until the 26th.
No call from anyone at the store.
So now I’m mad as hell I have to wait 3 more days.
I don’t like liar’s and this Manager has been given me nothing but the run around.
Now I need some to get in touch with me and let me know what you guys are going to do about the situation.
And please no more runaround or bull s**t.