Alaska Airlines traces its roots to McGee Airways which was founded by Linious McGee in 1932 in Anchorage, Alaska.
Two years later, McGee sold his airline to Star Air Service for $50,000.
After World War II the airline expanded its charter service, and in 1948 the company was the world’s largest charter carrier.
The airline has steadily expanded since then, adding routes and jets until becoming the seventh-largest US airline today.
Alaska Airlines’ hub is Seattle-Tacoma airport and has service in the contiguous United States, Canada, Mexico, and four Hawaiian islands. The airline also has codeshare agreements with some members of Oneworld and SkyTeam.
In late April 2020, BP donated jet fuel to both FedEx and Alaska Airlines to transport critical equipment to places that desperately need medical equipment.
In early April 2020, the company drastically cut back on flights planned for April and May, due to the coronavirus crisis.
As of May 1st, 2020, all flight attendants must wear protective gloves and face masks while on duty. The company will offer masks to their customers on the plane and at ticket counters and gates.
Alaska Airlines traces its roots to McGee Airways which was founded by Linious McGee in 1932 in Anchorage, Alaska.
Two years later, McGee sold his airline to Star Air Service for $50,000.
After World War II the airline expanded its charter service, and in 1948 the company was the world’s largest charter carrier.
History
The airline has steadily expanded since then, adding routes and jets until becoming the seventh-largest US airline today.
Alaska Airlines’ hub is Seattle-Tacoma airport and has service in the contiguous United States, Canada, Mexico, and four Hawaiian islands. The airline also has codeshare agreements with some members of Oneworld and SkyTeam.
In late April 2020, BP donated jet fuel to both FedEx and Alaska Airlines to transport critical equipment to places that desperately need medical equipment.
In early April 2020, the company drastically cut back on flights planned for April and May, due to the coronavirus crisis.
As of May 1st, 2020, all flight attendants must wear protective gloves and face masks while on duty. The company will offer masks to their customers on the plane and at ticket counters and gates.
My family and I were flying on an Alaska flight from San Diego back to Sacramento we fly Alaska all the time because my husband has to go back and forth for business 2-3 times a month Erica at the gate was very rude when trying to get a red tag to check his competition board cause we were on a smaller flight and his board that usually fits in the over head she was very rude charged us for an over size luggage and it is not!
I asked to speak to her supervisor his name is Enzo and he was even ruder than she was. We had no problem getting a red tag on our flight from Sacramento to San Diego. I am really disappointed with Alaska and will never fly them again you just lost 5 customers who fly monthly.
VERY DISAPPOINTED Alaska Air!
ly be too stressful at this time. We simply want to be able to change dates=
and postpone the trip. I understand that there are rules, but I am also aw=
are that you can make exceptions. It seems that Alaska Airlines is truly he=
artless and won’t consider this. Because we will be losing the cost of 4 ti=
ckets, I am not sure we will be able to travel for a visit at a later, and =
our son and daughter-inlaw are also expecting a second child due in March. =
If we are able to travel, it won’be on Alasks Airlines.
I do hope you can find it in your heart to help us, and if not, I will have=
to share my disheartening experience on social media and tag your airline.
Respectfully,
Lori MacKenzie
303-552-XXXX
Flight confirmation APQDRY
Flight confirmation APQDRY
My family has flown on Alaska for many years, exclusively. I was traveling with my husband (who LOVES Southwest Airlines) yesterday from LAX to PDX and based upon our horrendous experiences both on the telephone, in the airport and at the gate, we will no longer fly Alaska.
Things that should be so simple (paying for an upgrade, adding a ff# to an itinerary, etc), are STILL NOT COMPLETED after I have wasted hours on the phone, with your staff (at LAX) who were very involved in a personal conversation about what they were going to do after work, to the gate people who were playing games.
We fly quite a bit, unfortunately, you have lost us as regular customers.
FF#283148342
I been trying to get ahold of retirement benefits for two weeks all I get is a voice mail 0f jermie I leave a message for her to retune my call she has not yet .all I need is to redirect my retire check to different branch because my branch has closed
In light of recent crashes, are you still flying the 737 800 to Hawaii from California? If so, why, if not, what are you using. My family is flying with you on March 17, 2019.
I’m sitting in seat 1D on Alaska Flight 823. We boarded our flight to Maui at 5:50am this morning. We’re still on the ground in Seattle at 11:30, being pushed back to the terminal a second time. First plane pushed back, sat, returned to the terminal with engine trouble, after a very long wait for a gate. Whole plane load, including crew, ran through the terminal (including a subway ride to the north terminal) to board a second plane. Comedy of errors ensued, off-loading fuel, transferring luggage, loading catering and potable water…one at a time. Finally pushed the second plane back, sat on tarmac a while, then the announcement: this plane has the same mechanical problem as the first one. New taxiing back to the terminal, 6 hours after first boarding, to…a third plane? Still with a 9 hour flight ahead of us – through Sacramento. I’ve spent hours sitting on one plane after another next to an open hatch on a 20 degree morning. Alaska, I’ve always been a fan. What’s happening to you?
Dear Mr.Tilden my name is Connie Roux on Friday July 27,2018 I boarded an Alaska Airline Aircraft flight #273 from Puerto Vallarta Mexico with my husband Christopher Pearson ,daughter Yasmeen and her traveling companion Samir Green . Our destination was Los Angeles Airport for a connecting flight #1128 @ gate # 69A to Philadelphia.
Being totally unfamiliar to LAX we stopped to ask a airport employee where to go to catch our connecting flight, by showing our boarding passes and was directed to Terminal waiting area #69A. We were seated in that area for 3 1/2 hours to board our flight home.
I return to the departure area counter on 2 occasions to see if we were in the correct area and was told yes by 2 different Alaska Airline Employees.
Suddenly we hear our names being called over the Airport Paging System for last boarding call to report to Gate# 61. We take off running toward Gate#61, where we encounter Alaska Airline Employee Grishana Stewart who was later identified by Station Supervisor Marquel Boardley.
Ms. Stewart first response to us approaching her counter sweaty and out of breath was “Ha Ha y’all missed your flight.”
As we stood there watching the Aircraft still landed with the boarding ramp still attached.
We explained or tried to explain to her what happened and her reply was “y’all all adults should have been paying attention.”
My Husband asked for a Supervisor and Ms Stewart stated you get
smart you won’t go nowhere tonight.
I stepped in to speak to Ms.Stewart who’s responds to me was get away from my desk and go sit down.
My daughter approached the desk and told Ms.Stewart don’t be disrespectful to my mother, at which time Ms. Stewart responded with you must want to spend the night in jail, come over here again.
She never once pick up the phone to call for a Supervisor which we requested on 3 different occasions. As we watched our plane back away for takeoff.
So I went to the nearest station visibly, which was TSA and spoke to the same TSA Agent that had searched my daughter 4 hrs prior.
To explain what has transpired. He stated that he didn’t work in that section but could contact someone for me. He asked my husband
to point out the Agent to him. So he could get her name before she left her post.
As we approached the area we were all surrounded by Airport Police Officers.
She never called for a Supervisors but called the Police on us, saying she felt threatened.
The Police talked to her and then to us. And then we we told we could file a complaint, but we could not board any Alaska Airline.
Ms.Marquel Broardley did assist us with some options and said we could request a refund.
We were later told by another Airline Employee than Alaska and United were parented Airlines and we should go to customer services at United to see if they could assist us.
At customer service for United Airlines we encountered a wonderful woman who listen to our dilemma and search for about 20mins to find a flight to get us home as soon as possible.
She was able to board us all on Flight# 2224 from Lax to Newark NJ.
We boarded that flight to Newark NJ @ 1:30 am due to delays and flew all night to get home. Having to catch a Uber from Newark Airport to PHL Airline that cost us $135.00 to retrieve our luggage which flew on our original flight to Philadelphia.
Not arriving home until Saturday 7/28 around 2:30 pm.
The reason for this letter is I felt totally disrespected by Ms.Stewart,
humiliated and embarrassed by her unprofessional behavior and being surrounded by Police in a crowded Airport.
Our trip to Mexico was to celebrate our daughter’s college graduation. This experience turn it into a nightmare as my daughter walked away in tears.
Really want to believe that this is just and isolated incident and that Alaska Airlines has more value for their customers than what we experienced.
Sincerely,
Constance Roux
Philadelphia,Penna. 19131
267 438-XXXXX
Hello,
My name is Zebulon Graham. I was recently on a flight on your airlines from Seattle to Phoenix and was talking with one of your Flight Attendants named Dawn. She was asking me about the shirt that was wearing; it was one of my Krav Maga shirts. So I explained to her what it was and she wanted me to email you here at corporate to see about training everyone who works at Alaska Airlines. I don’t want to take up too much of your time here, but I’ll give you a brief explanation about Krav Maga. Krav Maga is an Israeli Combat System used world wide by militaries, police, and all different types of security agencies. It consists of close encounter hand to hand combat, weapon disarmament, self defense, of all different types of scenarios. We will teach scenarios that most people don’t teach in traditional self defense classes. Dawn thought that it would be very helpful in her line of work and would like to learn Krav Maga and also would like her colleagues to learn it as well. I would love to tell you more about it and would very much like to teach it to all of your employees. Please get back to me for further information. I look forward to hearing from you.
Thank you very much for your time,
Zebulon Graham
Certified Krav Maga Instructor/ Certified MMA Coach/Certified Personal Trainer/Certified Muay Thai Fitness Instructor
(207)409-8273
grahamzebulon@ yahoo.com
zebulonmtf@ yahoo.com
I booked a Alaska Airlines vacation Flight and Cruise March 14 Leaving Maimi on the 16th via the Panama Canal to LA. Confirmation code: KXLOCP for Fight, Reservation #: 36311394 Norwegian Cruise Line. They are a Preferred Partner for Alaska Airlines.The concerns are to long for my commutes and can be summed up in the google Search “Cruise from Hell” or on Face Book as “panama canal sun” or Utub youtube.com/watch?v=DOq3avesg40″ Thought your should know what Norwegian Cruise Lines has done and how it may reflect on Alaska Airlines. Hope you can help solve some of your issues. truly the Cruise from Hell.
8-20-2017 my wife and I arrived at SeaTac about 10 AM scheduled to leave for Anchorage on the Red Eye at 12:30 8-21-2017. She had been released from the hospital a couple of days earlier and our early arrival was due to Hotel booking, as they were very busy. After having difficulty finding an open ticket counter we were directed to the First Class counter. Due to my wife’s health condition we wanted to return to Anchorage as soon as possible. When ask for the Doctors release, which we did not have there were concerns about her flying. Lei & Sachaann went beyond their obligations to assist us and we were able to catch flight 991 to Anchorage with a wonderful crew. I have been flying Alaska Airlines since 1969 and proud of your services. Also as an AL ASKA Shriner I wish to thank Alaska Airlines for all they do for our “SHRINE KIDS”.in Alaska. Keep up the good work. We can’t say enough for the outstanding service we have had.
What is the point of this site… I don’t see any replies…
Some companies respond on the site, others do so via phone or email, still other companies don’t care enough to respond.
I am a 100% disabled market be now & found out I cannot get medically cleared to fly because of health issues. I canceled my flight after just two days & it does not leave for another two weeks. Yet an Alaskan Airlines (supervisor) said I cannot get a refund. Is this fair or even ADA legal? I cannot fly, but was told I have a year to use the credit. I live the optimism, but I would rather have my refund then lose my money in a year.
Disappointed in Alaskan Airlines.
I flew on Virgin to Austin using my Alaska account number, and checked with customer service about if those miles would be applied to my account and I was told that they would simply be posted after the flight. Now I find out I must submit a receipt and a boarding pass which I don’t have anymore in order to receive these miles. I have been a very loyal customer when I traveled to the PNW flying exclusively and even a shareholder at one point. I recently flew to Japan booking through AA and miles were posted with out any extra paperwork.
Robert Belmont
My wife and I have traveled on Alaska frequently, over 50 flights in the last several years. Until the last 3 months we have been delighted with the service at Alaska Airlines. We initiate our flights from Eugene, OR, using Horizon Airlines to connect to Alaska Airlines. Over the last 8 trips we have had 4 cancelled flights (twice in one day!) and 4 significantly delayed flights. Although we are MVPs, these recent experiences force us to seek an alternative, more reliable airline.
Robert and Joan Velarde
As of yesterday I was a first time flier with Alaska Airlines as of yesterday i will continue to fly with Alaska Airlines. I flight was good the Flight Attendances had great sens of humor .When do you see that ? Never on other lines .
Here is the main point of my comment . Once I got to Seattle and was looking how to get to the next terminal on the train One of your Captains took time and pointed me in the right direction. I mean walked with to ensure i understood . By him helping me I save 4 hours . He was on his way to his flight to Texas .I only wish i had the present to get his name so his supervisor could be told. His flight was around 11:30 or 12 something I known this not much to go on but I hope someone can track him down to let his bosses know.
New customer
N/r
THE WORST experience I have ever had with an airlines!!! Alaska air blows!!! Flew Delta from Boston to Seattle and everything went so smooth. My trip back to Boston on July 29,2017 was nightmare after nightmare!! It was Alaska air!! NEVER will I fly with them again!! To top it off they have lost one of my luggages!! I checked three. I only retrieved 2. I filed a missing luggage claim in Boston. Oh the guy that filled it out said, ” someone will call you tomorrow” WHAT A JOKE!! He gave me a number to call hmmm they don’t answer the calls. You have to leave a message. Guess what they DON’T CALL YOU BACK!! Do you call that good customer service. Apparently they don’t care!! Well they will care when they get a letter from my lawyer. The suitcase that is missing has my Nikon camera with all my vacation pictures on it. 4 really expensive dresses from Talbots! Jewelry. Expensive summer tops,etc..
I arrived in Boston at 12:30 a.m.. 35 minutes later than I was suppose to arrive. I had a personal airport driver service waiting for me for an extra 35 minutes to bring me to my home in NH. That cost me extra because they charge extra for every 15 min. You are overdue!! I WANT MY PIECE OF LUGGAGE BACK. It has been 4 days and I am fed up with the lack of compassion, courtesy, and professionalism I have received from ALASKA AIRLINES!! I hope I get this resolved soon. I really don’t think that my suitcase flew off the plane by itself. DO YOU??
Hi:
We have a fully furnished, waterfront apartment available, adjacent to our home on Angle Lake. It’s very close to your Corporate Headquarters. It would be perfect for employees looking for an occasional place to stay that is quiet, beautiful and close.
I’m wondering -do any of your employees have need for a occasional or temporary place, close to headquarters and the airport?
Thank you.
Julia
Worst flying experience I have EVER had! We missed our flight due by 2 minutes. The employees working the gate had a joking manner when informing us we missed our flight by “2 minutes”. We thought they were joking around due to their demeanor. We were wrong. We missed the flight while the employees enjoyed making jokes while I’m crying and asking what we can do to catch another flight. This trip was the beginning of our son’s graduation trip. We arrived at the airport 3 hours before take off but were detained due to “organic candy” in one of our bags. This ordeal lasted ridiculously long but we understood that the process was for the safety for everyone. However, due to the detainment we missed our flight by “2 minutes”. Missing a flight should not be a joyous occasion for an airline.
Big shout out to Alaska Airlines who changed our tickets without charge for a death in the family, re-booked us quickly when our flight was cancelled, and sent us each a $300 voucher for our trouble. Wow. Color us impressed. Thanks, Alaska!
I had the absolute best customer care from the Boise center. Karen helped me beyond any goodness I have ever had with Akaska!
All these complaints here?
Karen took a bad situation and quickly and clearly made everything shiny and beautiful!
This agent should train the team!
All I can say is….
Wow!
Thank you Karen
In Jan 2017 I booked 4 flights from Dallas Lovefield to Las Vegas I had a call from my niece asking if I had heard about a change my flights were non stop but they had been changed to connecting I booked through Expedia it they told me that Alaska Airlines pulled the flights so expedia had to change our flights. I was not informed about this and if I hadn’t received a call from my niece I would have never known. So my question. Is since alaska air pulled the flight what am I going to get in a compensation form for having all of this trouble to reschedule we had 14 people going on these flights .so what are yall going to do for us
I’VE HAD A TERRIBLE TIME TRYING TO GET INFORMATION CONCERNING MY ALASKA AIRLINES MILEAGE PLAN ACCOUNT #14100096. I’VE HAD ZERO LUCK ON YOUR AUTOMATED PHONE SYSTEM…EVEN GETTING MY ACCOUNT NUMBER ACCEPTED, OR ON THE VOICE PHONE WITH ONE OF YOUR OPERATORS WHO SIMPLY TRANSFERRED ME BACK TO THE AUTOMATED PHONE SYSTEM THAT HAD BEEN SO USELESS. CAN I PLEASE GET FROM SOMEONE AT ALASKA AIRLINES MY MILEAGE PLAN MILES?
ALASKA USED TO BE SUCH A GREAT AIRLINE…GREAT OVERALL SERVICE; NOW,
OBVIOUSLY, NOT SO MUCH!! WHAT’S HAPPENED TO WHAT WAS ONCE SUCH A WONDERFUL ORGANIZATION? DOES THE BOARD OF DIRECTORS KNOW ABOUT THIS SORT OF SERVICE??
RESPECTFULLY, MARTY PEETS
To whom it may concern!
We have been loyal Alaska Airlines customers for a long time, and most of the time we received good service. On June 4 2016 we booked a flight to Hawaii from Feb 2 2017 to Feb.10 2017, on Jan. 10 2017 we decided to extend our vacation for 6 more days. When my husband changed our dates he was charged $125.00 for each ticket one of them was a companion fair,we didn’t mind paying for the change, but by the time it was all said and done we ended up paying another $337.20 more then just the $250.00 for the ticket change. This is totally outrageous and a ripoff, I’m soo.. very disappointed and disgusted by these extra charges, we are seriously considering never to fly Alaska Airlines again. I would greatly appreciate a response back .
Here is our convirmation number for our flight , so you can check it all out for yourself
FONJGK Sincerely Anne Carr
I am excited to fly on your airlines to Cuba the end of January.. I do have one suggestion..the company that you recommend for the visa..is basically a rip off. The Visa charge is $50 with a processing fee..of $35.00 plus shipping. The visa is ripped out of book.. It couldn’t have taken 5 seconds to rip out three and they are blank. I would suggest you do like other airlines and sell them to the customers as they board, for $25 each. I would not recommend this company as I think it makes your company look bad.
Three visas $295 with shipping.
So we have an issue with tickets. We purchased tickets for my step sons to visit home for the holidays, last minutes the mom decided to not send them back, legally that is her right, but the airline didn’t want to work with me on a refund. I don’t need credits if they aren’t coming back I just want my money back. This was out of my hands with them not returning. Its the holiday season, I don’t have that kind of money just to throw away. I’m incredibly upset with this airline for not trying to understand…
FLIGHT FROM LOS ANGELS, TO SEATTLE- ANCHORAGE $126.00 DOLLARS ONE – WA NOVEMBER 15TH 2016 . ALICIA DAWN MERKERSON
ALASKA AIRLINES I PURCHASED A TICKET FOR NOVEMBER 15TH 2016 , I WAS DETAINED AND DID,NT USE THE TICKET , WHAT,S THE POLICY FOR A REFUND, ?