Adobe Systems was founded in 1982 by ex-Xerox employees John Warnock and Charles Geschke. Their first product was the Postscript page description language which was licensed by Apple Computers in 1985.
Adobe then created a proprietary font format called Type 1.
In the mid 1980s, Adobe entered the consumer market with Adobe Illustrator. In 1989, their flagship product, Photoshop was released.
The company went public in 1986.
In 1992, Adobe acquired OCR Systems.
In 1993, Adobe introduced the PDF (Portable Document Format) filetype and Adobe Reader software.
In 2005, the company acquired its main competitor, Macromedia.
Today, Adobe has nearly 10,000 employees and several very popular computer programs including Photoshop, Illustrator, ColdFusion, Dreamweaver and Flash.
AdobeAdobe Systems was founded in 1982 by ex-Xerox employees John Warnock and Charles Geschke. Their first product was the Postscript page description language which was licensed by Apple Computers in 1985.
Adobe then created a proprietary font format called Type 1.
In the mid 1980s, Adobe entered the consumer market with Adobe Illustrator. In 1989, their flagship product, Photoshop was released.
History
The company went public in 1986.
In 1992, Adobe acquired OCR Systems.
In 1993, Adobe introduced the PDF (Portable Document Format) filetype and Adobe Reader software.
In 2005, the company acquired its main competitor, Macromedia.
Today, Adobe has nearly 10,000 employees and several very popular computer programs including Photoshop, Illustrator, ColdFusion, Dreamweaver and Flash.
These people are the worst. Program I purchased started to have functions fail and when I tried to repair it stopped working altogether, Call support and after waiting a long time had some Indian get on the phone. The result he totally removed the program and then disconnected me. Call corp. and when I told them I was angry their response was to hang up. Will probably sue them even though the cost of the program is chump change.
Okay,
To whom it may concern,
I will try yet once again, as I have been trying to get my account straightened out since October 10th, 2019.
I have made several phone calls, as well I have tried numerous times to use your chat room to explain things to your technicians / employees; to my amazement I AM TALKING TO AIR!!!!!!!!!
So; Here we go for the 18th time<
I Sherrie A Wirth called in I believe on the 4th or the 5th, I had spoken with someone in reference to the issues that I was having & that I needed to make some changes with my account, for I was not working with TopDogUSA & that I was doing work for others now. In addition, that In our conversation he apologised for the inconvenience that I was having & would give me 3 FREE months & 25 photos. All well & good, we hung up…….
Well to my surprise, I get an email on the 10th telling me that my account has been cancelled. (SAY WHAT?)
I IN NO WAY SHAPE OR FORM AUTHORIZED ANYONE TO DO THIS IN ANY WAY, SHAPE OR FORM!!!!!!!!!!!!!!
I HAVE A GREAT DEAL OF WORK ON THAT ACCOUNT, IN ADDITION NOT TO MENTION MY PHOTOS THAT I HAVE COLLECTED!!!!!!
UPON CALLING YOUR COMPANY; SOMEONE ? Unknowing who? Created a Ccloud account for me & gave that account the 3 free months…….. ???? No mention of the 25 photos anywhere. At this point I am upset, But try to explain this to the person I’m talking to. …. I get told that I can cancel the order however, I will lose the 3 free months! NOW; why would I lose the 3 months & the 25 photos that I was promised from the gentleman that took care of me the other day? Yet this person Sternly, Strictly States, (I WILL LOSE) what I had been promised?
I then escaladed it to a supervisor: Oh, that got even worse. That is when the supervisor was just so dead set he was NOT going to budge like he didn’t believe me. I hung up! ,,,,,, I then just gave up for the day
I called back the next day and tried again seeing’s ; Maybe, just Maybe, I might get someone with a brain!!!!!!!
I go through the entire speal again of what transpired & all that has taken place, OMH<<<<<<<< I want to just scream at this point, Because yet again, I am told the same thing<<<< That I will lose my 3 months if I cancel….. That I will NOT be given any photos & that I will need to subscribe to Stock & that I was never promised anything!!!!!!
NOW: this time I have about had it! I now proceed to go about it via chat room, so, I once again start to rattle off what had happened & gone on with me & everything with my account. The first tech / agent bluntly told me NO aint gonna happen & get me so worked up I started to cussssss his name was Jatin. I closed the room then went back in & waited for a new one. I proceeded to get a Asha; she was a tat better but once again with this NO your going to lose your 3 months, & didn’t utter a word of the photos to me. I am beyond pissed at this time, so I ask her for a supervisor.
Ohhhhh wow can we even escalate my frustration even further; This is when Neha comes on line with me & proceeds to tell me that I can only get the 3 free months with the Ccloud Adobe product. I advised her that is NOT what I was promised and that I in fact was promised that I would get 3 months on to my Main account that Was deleted on October 10th. Admin@ GardenPsychics.com ……. Case # ADB-9385035-C1R9
She persistently tells me that she is NOT going to help me in any way that I can purchase the plan if I want & she can cancel the Ccloud Adobe account with the free months.
I then got so frustrated that I just hung up on her telling her that I will just deal with corporate as I have been shut down since the 10th of October & she just don’t care. My production department is at a stand still because of Adobe screwing up my account. Now I have lost massive sales over the weekend, Not to mention, (All of those photos) that I had collected throughout the years that I had the software, as well as my work that I had created! I am F-ED! I saved some, But not all. I thought that Adobe wouldn’t do anything to me.. Yeah right….. I guessed wrong
When I spoke with the last lady, she told me that I was already given 3 months free on my old account, I asked her how so, when I was charged $32.60 on 9/12/2019 & then another $9.99 for the Spark program for which (I ALREADY HAD) in the download with my package. So for several months as a matter of fact, I was charged this $9.99 when it was duplication !<<<<
When I told her this, this is when she side stepped her wording & then I knew that there was no where to go with this but corporate. I do NOT know what I had done to pi** on someone’s cheerio’s But, I am very sorry that I got my account CLOSED OUT FOR NO REASON: IN TURN SHUTTING MY BUSINESS DOWN for what looks to be a week!!!!! (Do you know how much money you have cost me?????) Not to mention (DO YOU KNOW WHAT YOU HAVE COST MY COMPANY AS FAR AS HOURS OF WORK LOST?) (PHOTO’S COLLECTED?) (ADVERTISMENTS, VIDEOS, BANNERS, WEBSITES, LOGO’S, DOCUMENTS, ECT… THAT YOUR COMPANY JUST THREW AWAY ON ME?????)
NOW!!!!!!! What am I supposed to do when I need to open my work again, & it is no longer there? Let alone ALL of those photo’s that I have collected since 2005 or before that even. I can NOT even put my feelings into words anymore. I just cant. I am NOW taking this up to a corporate level. I do not feel that I have been justly taken care of in a right manner. I had asked several people & I KNOW WHAT THE HELL I WAS TOLD!!!!!!!!!!!!!!! I do not hear things just to make up stories to get a dramatic reaction from someone.
I make all of my add’s over the weekend, as well as get all of my videos done & my website work as well. All of my adobe work is done over the weekend. Your agents have literally shut me down!!!!!!!!!!!!!!!!!
I have been shut down since the 10th of October 2019, here it is the 14th of October, hmmm how many more days do I need to go closed down due to ADOBE CANCELING MY ACCOUNT FOR NO REASON BUT STUPIDATY ::::::::::::: I have been give 4 different excuses why they canceled the account. Can I get a 5th?
I would like to honestly like to apologise to who is reading this cuz I am normally not a nasty person at all. I like to be a Positive person. But I do NOT know what im going to do now. I can not do any kind of my artwork without your program, unfortunately
NOW that I have NOT been able to sleep all night worrying about my business as it is still NEW & making its way up the Ranks in the Search Engines. I lost very valuable advertising this weekend especially since is was Columbus holiday weekend. Your company has literally put me to a point where I really just do not know what to say anymore. I just don’t. I tried in so many ways to get this straightened out, But the agents just had a mind of there own!!!!!! I feel that I have been discriminated against just because of my name sake of the email address & company name that I use. I hold 2 companies *it shouldn’t matter what one I put down!!!!!*
I would love to know what will be the resolution to this
Blessed be
Sherrie Wirth
941-445-XXXX
800-827-XXXX
I called tech support Friday, March 8 and was on hold for 1 hour and 44 minutes until I gave up. Called again on March 11, automated system told me I had a wait time of 4 minutes…waited 32 minutes before hanging up. Called back and chose the option for a call-back (not losing my place in line!) that would happen within 6 minutes. An hour and half later, I got a call back…but was put on hold for 34 minutes! WTF?!
I don’t know what has happened to Adobe but it is a farce when it comes to trying to obtain any level of customer service or technical support. For starters, you are calling a foreign country and you will be on hold until you die. This I learned 3 years ago when trying to have a technical issue resolved. No one ever answered the phone. I mean, the phone tree put me on hold but a representative never took my call. So I looked for an office number in the states and found one in New York, where I live. I complained to the receptionist and I think she felt so bad for me that she shared the name of someone that I could speak to. That person told me that I would be receiving a call from someone in Technical Support. When I did, it was from India and I had to ask my question in three different way to have him understand my problem. He put me on hold several times to get answers to my questions from someone else. When you realize that the barriers before you, go far beyond that of language, and were put there by a company that could have been the technology of tomorrow until today, you wonder how much of your question is actually askable and able to receive an appropriate response. It’s been about three years since that happened and I have never called Adobe again because I mean, what’s the point? But with the recommendation of another application, I had hoped to inquire about the pricing to add it to my subscription. And here I have to wonder, “why is everything such a scam?” You get one app for $9.99 and you can add another for double – meaning that you’ll pay $9.99 for one app and $20.99 – not for two apps – but for the second app, meaning that the total cost of two apps is $30.98. You will probably immediate be told, as I was, to just purchase the bundle for $52.99 and you can have all the apps. But wait a minute, if I have all those apps I will probably have that many more questions. Are they going to be questions that get an answer or ones that hang on the line to dry and never get picked up? With 5 times the cost and more options to work with, there will most likely be more opportunity for questions to arise. If the company has pulled itself together since my last encounter with them, this might have a chance. But the response I received from the representative I was speaking to, left no doubt in my mind that Adobe doesn’t have a clue that for your subscription payment you should be provided something in return, and if you expect that courtesy should be included, you will be extremely disappointed! I was working her lies on me, telling me that there is customer support 24 hours a day; to which I added, will leave you on hold for hours at a time. But it wasn’t until I mentioned that the interception of the New York office is what rescued me, did she show the extent of her hatred for Americans, as though taking advantage of one is simply not sufficient enough!
Then she asked the ultimate deal-breaker, how did I expect her to help me. But of course, she couldn’t. If someone calls my company and presents an issue, I know the parameters of what I can do and what’s not possible, I know to what extent I can transfer the call to another person who will have a better answer than me, and when that’s not possible. But Adobe Customer Service know nothing that would help anyone. Buy a book, do a tutorial, or take a class. They can’t help you. First of all, they won’t be able to understand what you mean and you won’t be able to understand what they say. It may start out looking like a language barrier, but it is far more subversive than that. It’s a cultural assassination. Taking an American-made company and putting all of its components in the foreign country that has given us its new CEO is by itself questionable. Americans frown upon hiring one’s relatives. What do we think about hiring one’s entire country? Or can’t I say that because it’s racist? Is it racist because I’m an American and they’re not? What about them being Indian and not hiring an American? But that’s not racist. Why not? I had hoped that when I called Adobe today, I was going to find a company that had pulled itself together since the 3 years since my last contact with them, had passed. But instead what I what found is that I wish for a company to emerge and make us forget that Adobe ever existed.
As a professional photographer and web designer, I depend on Adobe’s suite of products to do my work. After experiencing a serious error, I phoned (800) 833-6687 for tech support in India. The outgoing message said the hold time was approximately 30 minutes. An hour later, I finally hung up. I called a second time and the outgoing hold time claimed the wait was 22 minutes. After holding for a second time, I finally gave up at the 35 minute mark. I then called corporate (408) 536-6000 and they put me on long holds and never provided me with the name of an executive. I want to write them and file a formal complaint. This company treats its customers like dirt. Don’t expect them to help you or make it right. Apparently, wasting hours of their customers’ time, is perfectly acceptable at this company. And, if you’re lucky enough to reach tech support, you will reach someone in India that speaks with such a heavy accent, you’ll be lucky if you can understand them. This company is too big and too powerful to care.
Yes, they are awful. I called and told the rep I never ordered the product and need to be refunded. I was told they would refund me for 3 months but not the 10 they charged me for. I asked them why only 3 months when I am telling you I did not order this and have emails to prove this. They would not respond nor help me. The supervisor was not much better.. He told me he would refund me for 6 months but not for 10 and again I told him this does not make sense when I did not order this I am enttitled to a complete refund. I had an account and they took it upon theirselves to reorder it for me after my subscription expired. This is not legal. I wonder how many other people have suffered the same wrong. I am going to call and write a letter to corporate and if I do not get a response I will take them to court. This is nonsense
So I told the supervisor to email me a snapshot or the page where I approved payments for March. I continued to repeat this until after an hour of this he finally said to me that he does not see this but will research it. He will never call back. It is awful
Just got conned into updating my Adobe Flash and got some unwanted programs along with the update. One of them is “Advanced Mac Cleaner.” You are NOT authorized to load extra programs onto my computer! Please send me instructions to get this OFF.
Thanks,
Mike
Wow, I am not the only person who has spent money on Adobe programs just to get the run around because they don’t work. My problem is Lightroom and Photoshop Elements 18 working together. I have spent two days talking to the Lightroom trained people in India where one had me on the phone for 1.5 hrs. and then had to kick me up to a more knowledgeable person who would call me 24/48 hrs. late but called 4 days later.
Then I took a week off before contacting Photoshop trained folks from India and this person said it was a Lightroom issue; back to the beginning over again!. The Lightroom person was downright rude and he never even got into my computer to check anything. He finally said it is a Photoshop issue!!!! Adobe sucks and am so sorry I spent all the money I have giving them for crap. I hate Adobe and hope they go bankrupt
I’ve been using Adobe products for years but this is the first time I’ve tried to reach help! After spending one hour of my life on the phone and chatting online, I’ve given up! When I phoned and got India and asked for someone in the U.S., they said they can’t transfer to the U.S. I was transferred from customers service to tech support to sales. Sales seems to only know the product name and price. This company is now #2 on the list of worst companies to contact behind Comcast! Suggest you contact Sprint to see what they did to improve their customer service and sales!
I have one-year subscription to Adobe Cloud. One week ago while opening illustrator, I get an message saying I needed to update my subscription…really I still have over six months left on my subscription. I talked with tec support he spent two hrs on my computer, suposidly fixing it to update my lisence for my subsciption. He finally said he could not fix it and said someone to the hire level will contact me with in 24/48 hours. Its been 7 days now. With numerous attempts to get hold of someone who lives in the United States. I am very disappointed with Adobe customer service and getting the run around. I have lost so much time and am now behind on my projects. Does anyone have a direct line I can get some support, here in US?
First off you’ve outgrown your support staff. To a point that one has to roam all over your website to get around all the same circles bringing you back to choices of chat, email (goes nowhere) or whatever. Uses help. When I call support I have to talk to someone 1/3 way around the world that I can barley understand.
If now wants to email corporate with a gripe about anything, you end up back in the abyss where you you don;t know where your email is going to land. Should I call corporate and get sent here and there? Sales and the same sent to support no doubt and end up across the globe again.
I’ve had issue that are not getting resolved. As a CC subscriber at $50./month I want to be able to reach someone, I can understand, preferably here in AMERICA and stop wasting an hour of valuable time trying.
Oh and let us know of any new features you’d like to see? Forget it!!!
Did you ever get connected to support? The persons that I have chatted with don’t understand english. Nor could they fix the issue. I am so frustrated I pre-paid a year subscription and now 7 days nobody has contacted me about this issue.
It was a 1 hr exercise to find a place to make a non-product specific complaint. I now have no confidence that it will be delivered to anyone who cares or decides. It is simple, though.
I do not want a creative cloud. I do want a good image organizing application for files retained locally and shared as I deem appropriate. Your Lightroom would serve my purpose but for the eternal license. Only God should be given that level of persistence and your corporation is not a candidate.
I will do my best to support your best competitors. Individual control of my images is of great importance and I will do my best to convey this message to the naive persons who might view your feature rich environment, salivating. With subscription comes the promise of proper program forever. I don’t have that much faith in your Adobe. (No, I’m not an owner, but I will talk to some.)
I’m sorry. You have a good product line. I understand that you are trying to glue it to you. I, for one, won’t support it. I’m willing to pay once and, usually, again to support good product. I am not willing to endorse, blindly, unproven futures.
Larry L. Snyder
ps: If this should fall on competent ears, you might want to make a general comment email (or other means) more accessible somewhere. The voice may be small now, but it will become louder unless you squelch it. Then, it will win.
To Adobe:
I’m a graphic artist, and your “Illustrator” program that I recently downloaded is totally useless to me. I would have to get a magnifying lens and learn a different language in order to use it. And that’s just the tip of the iceberg. The PDFs produced by your “Illustrator” program still can’t be edited, which which is contrary to what one of your salespeople had told me. And it’s the only reason why I downloaded it. The program is a complete waste of my time and money. I tried several times to cancel, but Adobe makes it very difficult to do so. Finally I was able to cancel, but I was now told that I’ll still have to pay about $100 as a penalty for early cancellation!! Before I downloaded “Illustrator” Adobe said I can cancel anytime. They never mentioned anything about a penalty!! Clearly that’s an unfair business practice. I hope other customers learn from this before they too become victims of Adobe. – SJV
Dear Adobe,
Bring back the old Adobe Reader so I may simply view PDF’s with a minimum of bullsh*t. This software which Google chrome forced me to
upgrade to is jam packed with a f-load of useless features which slow the f**k out of my cpu! I can’t even navigate with ease since there’s
so many f-ing ribbons that hide when you f-ing need them! I can’t even go in and out of fullscreen when I need to without all kinds of
horsesh*t happening! I can’t even bring up the table of contents. I have to go through a f-sh*t of menus. F**k this piece of sh*t product
you f-ers.
FFS
I need to update my credit card information. Your web site for doing this will not accept my new information. Called the contact number listed and was sent to a over seas location with people who do not speak good English and cannot be understood. Called San Jose corporate office and was transfered over seas again. Called corporate office again and was disconnected twice by your operators. I voted for Donald Trump, hopefully he makes corporation lime yours bring these jobs back to the USA.
Very disappointed with Adobe myself right now. I’ve been using Acrobat Pro X for years. I understand this program is no longer available. And Adobe wants everyone to go “on the cloud”. I’m calling on behalf of my smaller company as I was hoping others could get a similar program, without all the “bells & whistles”. I called initially on 6/28 to sales – NO response at all yet. I called again today and talked Larry, who actually got SNIPPY with me when I said our company doesn’t care about fancy programs. I actually cut him off with a “ok, thank you,” and hung up.
With that, here’s my comment to Larry, Gordon, and Adobe: “If you’d rather not be attentive to customer needs and treat people with disrespect – ok. There are other companies who offer similar services. Adobe may be a large company, but you’re not the only one. I was asking about 10 users now… but my company numbers more than 300. After the way I’ve been treated, I’m certainly NOT recommending Adobe for my company. And when I find the company that does care – you’ll lose my business as well.
I cancelled “Acropro Subs” in Dec. 2015 the company has continued charging my credit card. When I contacted Adobe at 1-800-833-6687 in March and reached the call center in India. The call center Rep told me I had to pay the monthly fee for one year because of Adobe’s early termination policy. I had to intimidate them into putting the supervisor on the phone. When I purchased the product it was clear that I could cancel at any time and no mention of a cancellation fee. I had a print out verifying the cancellation and yet they continued to insist I make those payments. Finally, I was able to reach the supervisor who eventually agreed to help but he insisted I send proof of the cancellation which I emailed a soft copy over to him. This is a total scam on the part of Adobe and I intend to contact the Attorney General in CT and CA to place a formal complaint. I am so disappointed with Adobe I will never purchase another Adobe product.
I HAVE HAD A ROUGH COUPLE OF DAYS WITH ADOBE IT SEEMS LIKE CORPORATE HQ DOESNT REALLY CARE THOUGH , AT LEAST THATS THE WAY THE EMPLOYEES SEEM TO ACT, ON THURSDAY I RAN INTO TROUBLE USING ILLUSTRATOR I CALLED CUTOMER SUPPORT AND WAITED 25 MINUTES TILL SOME ONE ANSWERED THAT DIDNT KNOW WHAT I WASTALKING ABOUT SI I CALLED BACK THIS TIME REQUESTING A CALL BACK FIGURING THEY CALL BACK I ANSWER PROBLEM SOLVED. NOOOOOOOOOO AFTER THEY CLL BACK YOU STILL WAIT WHILE LISTENING TO MUSIC FOR 30 MINUTES. WHEN I CALL CORP. HQ THE OPERATERS CANT GET SOMEONE ON PHONE THEY SAY THE WILL TAKE INFO SOME ONE WILL GET BACK TO YOU THAT WAS YESTERDAY SYILL NO CALL ANYWAY I CALL LAST NIGHT EST AND SPEAK TO A CHRISTINE I EXPLAIN THE FRUSTRATION IM HAVING SHE ASSURES ME ILL RECEIVE A CALL IN AN HOUR IM STILL WAITING THIS MORNING I CALL TO SPEAK TO A SUPERVISOR IN CUSTOMER SUPPORT I EXPLAIN PROBLEM SHE IS SOOOOOOO CONCERNED AND ASSURES ME I WILL RECEIVE A CALL AT MY BUSINESS AT 11AM MY TIME, SHE EVEN ASK WHAT TIME IT IS O SHE CAN GET CALL TO ME AT 11AM MY TIME IT SNOWED THIS MORNING BUT I MADE IT A POINT TO TRAVEL THE 30 MILES TO MY BUSINESS TO ACCEPT THE CALL……… OF COURSE IT NEVER CAME NOT AT 11 NOT AT 12 NEVER SO I CALLED CORP HQ TO COMPLAIN WHERE I WAS ASSUREDBY CHRISTINE THAT IF I STARTED TO SWEAR SHE WAS HANGING UP IM FRUSTRATED BEYOND BELIEF AND THIS CHRISTINE WANT TO HANG UP I DID AND SO DID SHE FINALLY AFTER WAITING 50 MINUTES THE PORBLEM AS RESOLVED BY A TECHIE BUT ITS REALLY FRUSTRATING WHEN THE CORP HQ JUST DOESNT GIVE A DAM SONNY BONAVOLONTA
No discount for Veterans? Shame on Adobe.
No discount for seniors? Shame on Adobe.
Adobe gives nothing to those who gave so much.
Shame on Adobe!!!!!
Consider starting a petition on change.org, it’s a powerful ally.
Did you ever start this petition?
Can I COMPLETELY AVOID placing ANY of my data in “the cloud” considering the latest Adobe Reader update?
My laptop with Elements 4 loaded in it just quit. A computer repair person downloaded all my edited photos into my external hard drive and told me that I could not put in Elements 4 into a new computer. I am devasted! I am a 75 year old widow and it took me so long to learn Elements 4 in the first place. I really don’t think I can learn another system. I have over 15,000 photos. I can not imagine losing them or having to start all over. Can you help? If I drive to San Jose (from San Carlos) can you install my Elements 4 into a new or used computer for me?
Thank you,
LaVey Norquist
Please. I’m begging you. Can you just stop with the hourly/daily updates.
You’re killin’ me.
Not a week goes by that I don’t get at least one of your pesky little insistent and impatient screens or little ICONs that will not go away without direct and serious deletion. Then, only to appear at the next sign-on. If an ICON could drum its fingers, and had fingers to drum, yours would.
What can be so important that it can’t wait a few weeks?
It’s called a Service Pak for Christ’s sake. Once a month. OK?
Go to Updates Anonymous or something.
I bought Photoshop CS3 6 years ago for £510. This was a lot of money in those days (still is really!). It worked happily on my old computer for 6 years but the computer gave up the ghost. My new computer is great but I simply cannot get CS3 to download onto it. Unfortunately the version I bought was downloadable and no disk was provided. I have the original serial number but the only Photoshop version that is offered to me for download from the Adobe site is Elements 3 but it doesn’t recognise the CS3 serial number, of course. I have now spent one hour yesterday and another hour today on the phone to two diferent people in the call centre which is obviously in India. It was apparent that neither of them had a clue what to do about this. Both promised to get their supervisor to ring me back but needless to say nothing has happened. They were both totally useless!
It is obvious from googling to find others in my situation that my predicament is a common one. Adobe seem to be incapable of giving me, amd others like me, the service and expertise I need to resolve this situation. Comments often reflect how difficult Adobe are to deal with. In terms of British consumer laws, if Adobe fail to provide me with the download to continue using the program I have paid for they are guilty of breach of contract and I will pursue them through the small claims courts here to get my money back.
NEVER be sucked in by a website developer who wants to build or rebuild your website on Adobe’s Business Catalyst platform and hosting “service”.
I just happen to have an online consumer magazine, in which I’ve written about my experience with this Adobe product and its, er, “support”.
Read it. Honestly, you’ll be incredulous – and the situation still isn’t resolved. Many thousands of dollars on an ecommerce website Ithat can’t be launched, and a support service that doesn’t (ever) respond to the only way it can be contacted (via email), and a company with such a strong customer-proof moat around itself you just can’t penetrate it:
https://www.consciousprofits.com/support-what-support-beware-the-business-catalyst-hype/
Jordan Kelly
Have just had my complaint email to Adobe sent back from the info@adobe.com address so thought I’d share my views here.
Dear Modern Day Highway Robber,
On 6th October I signed up for a membership of Creative Cloud, part of the Adobe/Photoshop family of programmes, on behalf of my daughter who is studying digital media at college (and therefore needed use of this). Adobe salespeople were at this point great, really friendly and helpful. Right up until I had to get in contact with them to let them know that my computer is not in fact compatible with the software they sold me, therefore could never have been downloaded nor used it. Suddenly their attitude changed. I got redirected to all manner of people in India or some other far-flung place. This despite the problem being very basic. This is something that could have been ascertained with a couple of questions by a salesperson prior to the sale. I find it incredible that Adobe are allowed to sell software to people without making clear it will not work on a lot of newish computers.
Since I found that the product I had been mis-sold was useless to me I tried to get my money back. I made numerous attempts both to complain and to ask your staff to cancel the subscription. The deal with this is that if you cancel within the first 30 days Adobe give a full refund, presumably to satisfy consumer rights legislation, however if Adobe do not allow you to cancel in this timeframe (by placing numerous obstacles in ones way) you have to pay 50% of the full years subscription. Nevertheless I tried and tried. Unfortunately it is impossible to cancel a subscription via normal means – my account does not allow me to do so, you do not have a contactable customer services department. The only way that Adobe allow people to even try to do this is by means of ‘instant’ chat, which often takes hours. I perservered and twice I was told that my sbuscription had been cancelled. But it hadn’t been, as evidence by me getting my second monthly bill yesterday. I duly went onto instant chat again but the surly creep on the chat box would barely communicate at all, and wouldn’t put on his manager when I requested this, so I gave up in frustration. I feel completely conned.
I have no plans to give up, and if I am going to have to continue being robbed from my bank for a product which is entirely unusable and therefore useless to me, I will make sure to warn everyone I know, and ask them to tell everyone they know, and they know etc, not to sign up for this dreadful con-product. I think I will also start a petition asking people if they think it is fair for a big American corporation to prey on young people in this way. I have already expressed my disgust at your company once via facebook, but intend to give Adobe a regular spot now. And don’t worry, I will be keeping in touch via your online forums and pages, letting people know how dangerous it is to give bank details to a disfunctional company like yours with no morals and zero customer service.
Yours faithfully,
Morag Henderson
UK
Just reading your comment dated 2013. Here it is 2016 and I am experiencing the same highway robbery for my daughter in college. Unable to cancel the product because they say the information I am providing for the account is incorrect. Meanwhile, I have been charged for the second year, WITHOUT my AUTHORIZATION. I have cancelled my card as it is the only option to stop being charged. By the way, my bank has informed me that my credit card has been manually keyed in by someone on Adobe’s end, not just put in as a renewal. I BELIEVE THAT IS THEFT.
STAY AWAY FROM GIVING ADOBE ANY BANKING INFORMATION.
TERRIBLE CUSTOMER SERVICE. PUTTING CUSTOMERS ON HOLD FOR HOURS IS UNACCEPTABLE!!!!!! Nothing but problems while trying to activate the Adobe illustrator CS6 product that I downloaded from adobe for $600.00. After multiple phone calls and hours on hold still no resolution. I AM SO ANNOYED!
Hello-
I have been trying to resolve an issue with Adobe InDesign for over an hour. I have been disconnected with the online chat three times and it now says that all reps are busy. I currently (right now as I am typing this to you) have a my phone on speaker as I have been on hold for over an hour. No one is following up or calling me back. I now have no way of getting ahold of anyone online and the phone is still playing the cheesy elevator music. I may have lost my client seeing that customer service is not reliable. Is there a better method than the resources on the website? Can I call a local professional and have them bill Adobe since customer service is not able react in a reasonable time frame? Please let me know what I can expect in the future. My ticket number is 0184794477. If someone can get ahold of me ASAP would be great.
I finally got ahold of someone over the phone. The person downloaded all the updates and told me “I guarantee this will resolve your issue.” She gave me a phone number that would be more direct, (800) 833-6687 #234 if the issue is not resolved and I will not have to wait. Guess what, the issue is NOT resolved and I am back on hold for an estimated 60 minutes. It has now been over two and a half hours of me trying to resolve this issue with your customer service and no one is taking initiative. Still waiting for someone that knows what they’re doing to call me. Is there anyone or is the training lacking ever so slightly? Just wondering (while I wait).
To whom it may concern,
Hello, my name is Mira Kim from TOPIA Education in Korea.
We are an English education company and we use Adobe Flash Player very frequently for our online resources.
But lately, our students who use Windows 8 are not able to use Adobe Flash player on their computers, so they are not able to study online.
This situation has caused us a lot of trouble because many students and parents have complained about it.
Our IT team said that your company should provide Windows 8 users with the latest version of Adobe Flash Player.
Therefore, we have two questions related to this issue.
1.When checking on the website (https://www.adobe.com/software/flash/about/), it says the Internet Explorer (Windows 8) version is 11.8.800.168. Will a newer version(that has the same feature as 11.8.800.175) be available anytime soon? (if so, when is it going to be?)
2.Is there another solution that we may look into for Windows 8 users?
We are in urgent need of help, so please let us know what the best solution is.
Thanks!
Mira Kim
Dear Adobe: I am a High School Art teacher who has taught digital design full “Adobe Suite” classes for many years. Actually since your first Illustrator program came out I stayed faithful to your “suite” as a primary base to educate and train my students. Our success rate in placing students into 4 year colleges for digital illustration etc. has been the highest in this New England area for over 10 years. Our students are also trained to enter directly into the work force with a 93 % success rate. In the last 2 years you changed your “public schools” licensing costs making it virtually impossible to stay updated or for that matter even in use. Have you forgotten that we are the very core of your business and sales strategy. We are the ones training the young public to like and use the programs, develope careers using your programs and advising their employers to integrate your programs into their companies. Your costs for updating the “suite” programs have become so prohibitive that my program and other area public schools must now consider other options or teminate the Adobe classes all together. Such a shame in particular for students without options for further education. With so many other software providers surfacing I honestly thought you’d stay reasonable and supportive at least toward the public educational system that promoted you for so long.
Respectfully, G. Fairbanks Millbury Memorial High School Millbury Mass.
Adobe Premiere Pro/Encore does not produce useable DVDs. Every DVD I have created works in my computer, but my DVD and Blu-ray players treat the disc as a data disc. If I burn a disc on the same media using Toast, both the DVD and Blu-ray player can play it as a movie. I have tried to work this problem out with Adobe, but it’s online Chat staff cannot handle the issue, I’ve spent hours waiting on hold for Tech Support without ever getting my call answered, and they have not e-mailed me to even acknowledge whether they are looking into the problem.
You have a totally unacceptable bug in Acrobat 11.0.3, I’m using it on a PC with Windows 8.
THE BUG
When accessing the Acrobat plugin Word, the graphics DONOT print. However, when printing a PDF file the graphics do print.
When printing a file in Microsoft PowerPoint, the background does not print. However, when accessing the Acrobat plugin in PowerPoint the backgrounds do print, but its still worthless, because your programmers forgot to give us a the selection of printing formats available in the print feature.
Have you any idea as to the problems these two issues cause. It would be interesting to take a look at your product bug testing process … It seems to me that it has become essentially worthless.