Pelican Products Corporate Office

Pelican Products was founded in 1975 in Torrance, California, by David and Arline Parker. Originally, the company had only a mail order business which offered useful items, such as knives and coolers.

Today, Pelican Products offers a wide range of what founder David Parker would still consider “useful” items, including coolers, cases and covers for smart phones, tablets, and laptops, as well as Zenon, LED, and Halogen flashlights. The company is owned by private investing firm Behrman Capital.

Pelican Products also offers customized, molded cases to fit special equipment, such as cameras and monitors. These customized case centers are found in the US, France, Australia, the UK, and Canada.

Pelican Products

Pelican Products also offers customized, molded cases to fit special equipment, such as cameras and monitors. These customized case centers are found in the US, France, Australia, the UK, and Canada.

History

Clark says

July 9, 2019 at 7:03 pm

As a generally pleased, on-again-off-again (as needed) Pelican customer, I went to the Pelican online store looking for a holster that would fit my (non-Pelican) tactical flashlight. I found one the right length/height, but the inside diameter was not listed. so I sent an inquiry to customerservice@ store.pelican.com. I asked 4 questions:

What is the inside diameter of the 7616 flashlight holster?

Can I buy it without buying a flashlight? (There is no provision on your website for buying this unit separately.)

If so, how much is it? (How much does it cost?)

What is S&H for this product to zip XXXXX?

My (nicely prompt) reply:
We are very sorry but Pelican.com does not currently sell all Pelican products. If the item you are interested in does not appear on our website with pricing information or an “Add To Cart” button on the product page it unfortunately cannot be purchased on Pelican.com. We apologize for the confusion. However, we are constantly adding new products to the website.

For this type of product inquiry regarding the product dimensions, please contact the Pelican Consumer line at 1-310-326-4700.

Two of my 4 questions were partially answered. One, that the online store could not answer my question about product dimensions; but they referred me to the Consumer Line. Okay; fair enough, although I was mildly surprised and disappointed. Two, they told me THEY could not sell me the product I sought. It was left to me to infer that the Consumer Line might be able to tell me if it could be sold separately from a flashlight (i.e., not as part of an all-or-nothing “kit” or package). My oither two questions were not addressed at all, which disappointed me.

I wrote back as clearly and simply as I could:
(1) Is it possible to forward this e-mail to someone who CAN answer my questions via e-mail?

(2) Note that I said “questions”, plural. I had more questions than just the one regarding product dimensions. Some were not addressed.

(3) I understand what you wrote saying that some products on your website are not for sale online. I get that. Fine. But my original question regarding purchase of the holster without the flashlight (by any means) still stands.

(4) Please re-read all my original questions below, and if you can, have someone answer them one by one? If this is not possible, tell me, and I will call you instead.

Please let me also suggest that if you show a product on your website that cannot be purchased online, include some kind of a note saying so. For instance: “Not available for purchase online. Please contact us at 1-310-326-4700 to purchase this item.”

Thank you. I look forward to your reply.

My answer:

Thank you for your recent email inquiry.

We again offer our apologies. We are an online store for Pelican products, and the contact information provided in previous correspondence is the only information we have available. For this type of inquiry, please do contact the Pelican Consumer line at 1-310-326-4700, where they will be able to provide answers to your questions regarding the holster dimensions, if the holster is available for purchase without the flashlight, and if so, what its price would be and where that item can be purchased.

We want you to know that we appreciate you taking the time to convey your opinion and will be more than happy to pass along your suggestions. We always value any type of feedback our consumers have regarding our products and services.

If you require any further assistance, please do not hesitate in contacting us.

Thank You,

And my final reply, which should be self-explanatory:

Ok, I think I get it, maybe? You are not Pelican products. You’re a limited service company contracted by them, with no real ties to the company itself other than providing a service to them; comparable to the landscaper at my Condo Association working for the Association, and kinda-sorta in charge of the grounds with mowing and mulching, etc., but with no authority to make management or planning decisions, or answer any questions on behalf of management. Pelican Online Store is a separate entity, “Pelican” in name only. Am I about right?

If that’s so, maybe you could consider a disclaimer to that effect on your website? It could help keep things clear, and avoid your company wasting company and customer time and eroding your profits with explaining to people why you can’t answer customer service questions beyond the so-far-undisclosed-to-the-customer limited scope of your operations…

One simple disclaimer could explain that, and another, as I suggested previously, could tell customers that if they don’t see pricing or an “add to cart” button, they need to contact Pelican directly. It would save a lot of time and money not having to explain it repeatedly to different customers.

But it’s only my opinion; and that, plus a few dollars will get you a coffee at Starbucks.

But if you follow my suggestions and your profits increase, I want a cut. You’ll hear from my attorneys in the morning, Dewey, Skinnem, & Howe…??

Thanks, Clark

I still intend to pursue my inquiry, because I like Pelican Products. Always have, since I bought my first MityLite in the ’80s. But I am mildly disappointed at the lack of complete information conveyed to the customer on the Online Store website. In fact, I think it’s my first disappointment in 35 years or so.

I’m not really complaining, mind you. In light of my typically complete satisfaction with Pelican over 3.5 decades, I’m not ready to complain just yet. But I did want to convey my thoughts and impressions, and offer a couple of suggestions for improvement. Everybody has room for improvement somewhere, right?

Okay, that’s it. Thanks for the space for this. Be well, be safe, be happy.

Oh, and thanks to Michele in customer service. She did a fine job handling my inquiry to the extent she could.

Comments

Clark says

July 9, 2019 at 7:03 pm

As a generally pleased, on-again-off-again (as needed) Pelican customer, I went to the Pelican online store looking for a holster that would fit my (non-Pelican) tactical flashlight. I found one the right length/height, but the inside diameter was not listed. so I sent an inquiry to customerservice@ store.pelican.com. I asked 4 questions:

What is the inside diameter of the 7616 flashlight holster?

Can I buy it without buying a flashlight? (There is no provision on your website for buying this unit separately.)

If so, how much is it? (How much does it cost?)

What is S&H for this product to zip XXXXX?

My (nicely prompt) reply:
We are very sorry but Pelican.com does not currently sell all Pelican products. If the item you are interested in does not appear on our website with pricing information or an “Add To Cart” button on the product page it unfortunately cannot be purchased on Pelican.com. We apologize for the confusion. However, we are constantly adding new products to the website.

For this type of product inquiry regarding the product dimensions, please contact the Pelican Consumer line at 1-310-326-4700.

Two of my 4 questions were partially answered. One, that the online store could not answer my question about product dimensions; but they referred me to the Consumer Line. Okay; fair enough, although I was mildly surprised and disappointed. Two, they told me THEY could not sell me the product I sought. It was left to me to infer that the Consumer Line might be able to tell me if it could be sold separately from a flashlight (i.e., not as part of an all-or-nothing “kit” or package). My oither two questions were not addressed at all, which disappointed me.

I wrote back as clearly and simply as I could:
(1) Is it possible to forward this e-mail to someone who CAN answer my questions via e-mail?

(2) Note that I said “questions”, plural. I had more questions than just the one regarding product dimensions. Some were not addressed.

(3) I understand what you wrote saying that some products on your website are not for sale online. I get that. Fine. But my original question regarding purchase of the holster without the flashlight (by any means) still stands.

(4) Please re-read all my original questions below, and if you can, have someone answer them one by one? If this is not possible, tell me, and I will call you instead.

Please let me also suggest that if you show a product on your website that cannot be purchased online, include some kind of a note saying so. For instance: “Not available for purchase online. Please contact us at 1-310-326-4700 to purchase this item.”

Thank you. I look forward to your reply.

My answer:

Thank you for your recent email inquiry.

We again offer our apologies. We are an online store for Pelican products, and the contact information provided in previous correspondence is the only information we have available. For this type of inquiry, please do contact the Pelican Consumer line at 1-310-326-4700, where they will be able to provide answers to your questions regarding the holster dimensions, if the holster is available for purchase without the flashlight, and if so, what its price would be and where that item can be purchased.

We want you to know that we appreciate you taking the time to convey your opinion and will be more than happy to pass along your suggestions. We always value any type of feedback our consumers have regarding our products and services.

If you require any further assistance, please do not hesitate in contacting us.

Thank You,

And my final reply, which should be self-explanatory:

Ok, I think I get it, maybe? You are not Pelican products. You’re a limited service company contracted by them, with no real ties to the company itself other than providing a service to them; comparable to the landscaper at my Condo Association working for the Association, and kinda-sorta in charge of the grounds with mowing and mulching, etc., but with no authority to make management or planning decisions, or answer any questions on behalf of management. Pelican Online Store is a separate entity, “Pelican” in name only. Am I about right?

If that’s so, maybe you could consider a disclaimer to that effect on your website? It could help keep things clear, and avoid your company wasting company and customer time and eroding your profits with explaining to people why you can’t answer customer service questions beyond the so-far-undisclosed-to-the-customer limited scope of your operations…

One simple disclaimer could explain that, and another, as I suggested previously, could tell customers that if they don’t see pricing or an “add to cart” button, they need to contact Pelican directly. It would save a lot of time and money not having to explain it repeatedly to different customers.

But it’s only my opinion; and that, plus a few dollars will get you a coffee at Starbucks.

But if you follow my suggestions and your profits increase, I want a cut. You’ll hear from my attorneys in the morning, Dewey, Skinnem, & Howe…??

Thanks, Clark

I still intend to pursue my inquiry, because I like Pelican Products. Always have, since I bought my first MityLite in the ’80s. But I am mildly disappointed at the lack of complete information conveyed to the customer on the Online Store website. In fact, I think it’s my first disappointment in 35 years or so.

I’m not really complaining, mind you. In light of my typically complete satisfaction with Pelican over 3.5 decades, I’m not ready to complain just yet. But I did want to convey my thoughts and impressions, and offer a couple of suggestions for improvement. Everybody has room for improvement somewhere, right?

Okay, that’s it. Thanks for the space for this. Be well, be safe, be happy.

Oh, and thanks to Michele in customer service. She did a fine job handling my inquiry to the extent she could.

Pelican Products Corporate Office