Wilson Sporting Goods was founded in 1915 by Thomas Wilson in Chicago, Illinois. The company manufactures sporting goods and sportswear. The company is a subsidiary of Amer Sports, after being acquired in 1989.
The company provides equipment for numerous sports teams, as well as consumers, including golf balls and equipment, soccer, tennis, basketball, and American football. Most NFL players wear uniforms made by Wilson. In 2010, the company had annual revenue of $930 million, as well as more than 1,600 full-time employees.
Wilson announced in 2018 that they were releasing a “smart” football, designed to help teach players how to correctly throw the ball. 
A Wilson volleyball was used in the Tom Hanks movie “Castaway”. In fact, the “character” of Wilson was so popular that the company began making balls with Wilson’s “face” printed on them.
Wilson Sporting Goods headquarters remains in Chicago, Illinois.
Wilson Sporting Goods
Wilson Sporting Goods was founded in 1915 by Thomas Wilson in Chicago, Illinois. The company manufactures sporting goods and sportswear. The company is a subsidiary of Amer Sports, after being acquired in 1989.
The company provides equipment for numerous sports teams, as well as consumers, including golf balls and equipment, soccer, tennis, basketball, and American football. Most NFL players wear uniforms made by Wilson. In 2010, the company had annual revenue of $930 million, as well as more than 1,600 full-time employees.
History
Wilson announced in 2018 that they were releasing a “smart” football, designed to help teach players how to correctly throw the ball.
A Wilson volleyball was used in the Tom Hanks movie “Castaway”. In fact, the “character” of Wilson was so popular that the company began making balls with Wilson’s “face” printed on them.
Wilson Sporting Goods headquarters remains in Chicago, Illinois.
My 12 year old grandson has a Wilson A2000 glove that is less than a year old with rips, tears, broken strings etc. This glove was used for 1 season and you’d think it was 10 years old by the looks of it. We can’t find the receipt so we’re going back and forth to get this glove repaired/replaced. Not happy with a $300 purchase not lasting a year! I really hope they make this right.
Hello, I bought a $400 Demarini Voodoo One baseball bat last June. The end cap broke and there was a rattle in the bat right before my son’s playoffs so it wasn’t useable. I sent the bat back and it was approved for a replacement. He does not want another Voodoo One due to the durability issues we’ve read all about and experienced first hand. We want a Louisville Slugger Meta. But we’re told that because that bat is $500 and ours is $400 we can’t get it. I’m certainly willing to pay the extra $100 to get what we want but I’m told that’s not an option. So we basically wasted $400 on a bat that didn’t last a year and are forced to get a bat we don’t want. Many of the players on my son’s team used his bat and loved it. I told them to wait on buying their own to see how my issue was handled. I’ll be steering everyone away from Wilson because of this. I’ll even take a 2021 Meta. Help me make it make sense!
AWFULL CUSTOMER SERVICE, AND SHIPYING
I am a football player who has enjoyed Wilson footballs for many years. Over the past few years, I have had 6 Wilson footballs that have all become deflated for no fault of my own. After spending hundreds of dollars and ending up with the same result I am becoming deeply disenchanted. And even more so by the treatment I have received by your customer service team. An automated message telling me to in essence get lost. I hope that I can continue to enjoy my Wilson GST official college footballs as I return to the football field this fall, but I do not know if I can do so, because I have spent so much money that your company has either unknowingly or deceitfully made me spend that I am without the resources, and also a sort of emotional confidence your company has exploited and robbed from me through this experience. Again, I hope that I can enjoy a Wilson GST college football once more at least. I would deeply appreciate it if your company could send me one. Thank you.
Hey my name is Bryan Bjerregaard. I am a college student trying to finish my bachelors degree (BBA) at Weber state university, a small university in Utah. I am commenting to your company because I am looking to get a hold of a salesman or woman, my marketing class wants us to interview a salesperson by email or zoom about the 8 steps of the selling process or their selling process. I want to gather info about their experience as a salesperson, so I can gain knowledge on that career path.
I play the wilson staff Duo soft balls they are a good ball, but I have had several balls to crack and was just wondering if the company had problems with them. thanks
Hi Wilson staff,
I’m a very keen supporter of your golf products. I have studied your golf balls and would like to purchase your c 25 balls.. They best suit my swing.
They appear to be unavailable in Australia? Can I obtain the c 25 from you directly please?
Address: XXX Park view ave. Brunswick East VIC Australia 3057
Kind regards,
Andreas SEDEROF
I ordered my son a custom first base glove in July of 2018. Last week during a game the leather in the web broke so I called Wilson on April1 and then completed the online warranty information and attached pictures. The service on April 1st was great at explaining the warranty policy and told me I would be contacted within 1 business day. I was finally contacted on April 10th by a rep and asked she two questions: What caused the leather to tear and what break-in procedures did we use on the glove. I was in disbelief that a service rep would ask these questions!!!! On April 10th the service rep told me a manager would be in touch with me that day, I did not receive a call. On April 11th I called back and the rep told me they were short handed but a manager would call me today to discuss the situation, NO call!!!! At this point my son is playing competitive high school baseball with a ZIP TIE holding the webbing together. I hope the senior leaders and Roger read this email so they can understand the frustration we as customers feel when we contact Wilson for support. The glove cost me $400 and I will never purchase another Wilson or related product for my sons.
Mark – Thank you for contacting us and providing your feedback. We would like to apologize for the delay in processing your warranty claim, and your negative experience with our baseball gloves. We are reviewing your claim/feedback and will reach out to you directly to learn more about your specific situation and make things right. We look forward to speaking with you and working towards earning back your support of our brand.
Attn: Roger Talermo, If you see this please note that I was your Divisional V.P. at Galyans Sporting goods for Golf and Team Sports. I went to Dick’s on the buy out to head up Team Sports. Today I went to a Wilson Demo at Atlantic National Golf in Lake Worth, Fl. You’re Rep. Joe was excellent. I hope he is being successful for you. While I have not been exclusively Wilson over the years, I go back to Big Red etc. Whats the Point!!!!!! Today i hit your driver and I thought it was fantastic. As you ramp up the advertising through endorsement with Woodland I think you will do well. I am considering buying one for myself as it really hit extremely well.. All my best to you and your team, Bob Wechsler
Sat and watched hours of program footage for “Driver vs Driver 2 ” as I was watching the finale, I was amazed to see the first commercial on the show , showing two pros playing with the winner driver, which hadn’t been revealed on the program as yet. Someone in marketing screwed up. I didn’t continue watching, just turned it off. Way to go folks. If there is a Driver vs Driver 3, I’ll not waste my time watching.
#nolongerafan.
It’s my opinion that after speaking with 2 different customer service representatives on different occasions getting completely different answers each time and believing Wilson Sporting Goods advertisement of “in stock – ships in 2 to 5 days” for my purchase which is now in it’s 26th day and still having no shipment date available that Wilson Sporting Goods advertisement is worthless and just a gimmick to draw customers into their claws. I believe once your a customer your stuck with no remedies for the delays and excuses given you, they wouldn’t authorize return of funds and after reading voucher stories from other customers why would I want one and need to deal with the same customer service representatives who then could use a new set of their handy customer pleasing lies, pardon me,I mean excuses. Answer me this Mr. CEO or flunky standing in, if you dare or if this even gets to you, has the name Wilson Sporting Goods thrown away it’s reputation as a fair and honorable company, is the need of repeat customers gone and is respect and courtesy towards a customer a mere past , also I read several complementary reviews are they regular employees sucking up or part of your Executive team because I find it difficult to believe they are unsolicited. As I said at the start this is my opinion but a strong opinion with I believe having merit here is why. First representative “warehouse ran out of stock but got new stock and your order will be shipped today or tomorrow” — standard lie, didn’t happen Second representative (purchase is a 2017 Houston Astros World Series Souvenir Bat) “They don’t make the bat until it is ordered” — WHAT??? Are you an elementary school drop out??? it’s a limited-edition bat “There is a 4 to 6 week shipping date” my purchase order said “in stock — 2 to 5 day shipping” got to call tomorrow so I’ll know the “excuse of the day”
I bought two customized gloves….the first one came in the timeframe told me to me. the second one I received an email a month into the order saying sorry due to high demand your glove wont be ready for over another month from the promised time. Here is a $25 coupon on a future purchase for your trouble. The glove will be here now too late and no one cares. I just spent over $600 at your company and really…For my trouble here is $25. I called to complain and got no where with your customer service. I even asked to have the $25. applied to this order, NO I was told. I will NEVER purchase from you or your company again! I can’t get out of the order and too bad it wont be here when promised since we took too many orders!
Diana Rasinski
I FEEL YOUR PAIN,i oedered a wilson indoor basketball that was in stock on oct7,money taken out of my account the same day,today is oct.22 no product no shipying date nothing,called wilson muti times on this order excuses each time and promises but no fixing the issure,finally tody when i called wilson cancalled my order out of the blue stating we cant help you,smh all this time a plain and simple order and every excuse in the book,then they git tried of me and cancelled it them selfs.
cf5 bat 2012 handle loose defect you fixed one bat no problem.. design flaw you said .. i said i have a 2 bats could i send that in the other one to be fixed you said send in when it needs it we will fix no cost no problem.. well now you will not fix it why … stand behind what you say,,, dont,,, lie i trusted you … you said no time limit on fix just send it in… well please me help in repair,,, bat is good just bad design on your part which you said you will fix warranty or not,,,, well? haNDLE LOOSE PLEASE FIX..
Twenty years ago I played Wilson Pro Staff golf balls. I recently came across some ‘forgotten’ Pro Staff balls and played them with very good results. What if any modern Wilson golf balls approximate the design and/or performance of the old Pro Staffs? Thanks.
s_taliaferro at hotmail.com I have been through hell trying to order my grandson a new baseball glove through Wilson Sporting Goods. To begin with, the help number given for customer service provides no help at all. They do not or can not assist in ordering or cancelling any order. They can’t provide any customer service, before or after purchase. Their web site clearly states that orders can be cancelled within 24 hours of placement, but in actuality you cannot cancel an order until it is delivered and you then refuse delivery or send it back with the return label. Incorrect information provided on their website in multiple places only adds confusion and frustration to the consumer. They clearly have a very flawed and non-caring customer service department with a total disregard to the consumer .
When i was growing up getting a set Wilson Staff glolf clubs has been my goal. Finally after al these years i bought a set. Wilson Staff c100 with grahite shafts. Played two rounds with them. Not nly are they beautiful clubs but they perform wonderfully. If it is possble to love a set of glf clubs then i love thse clubs. Well worth the wait. I look forward to many years of looking at that iconic logo in my golf bag. Thanks for making a great product.
I ordered a customized bat from your company over 2 months ago. I used a voucher that was given to me when my previous bat from you busted. It accepted the voucher as payment and I was never notified that a voucher wasn’t accepted. I called your customer service SEVERAL times to check on status of my bat and I was told it was ready to be shipped and once again NO ONE told me it was on hold because of the payment with a voucher. Finally after 6 weeks I am told it won’t be authorized. So basically y’all have customized my bat and I’ve waited all baseball season for my son to use it just to be told we can’t get it. I want the bat but being treated like this is unacceptable. I even asked for my money to be put back on my bank account so I can order it but no one has given me an answer as to if that can happen. I’m highly disappointed in customer service.
Yes, there customer service is of no help whatsoever!! I don’t even know why they have a number to call? They answer the phone and talk to you, but can’t fix anything! They basically just tell you NO!
My 10-year old son had been saving since Christmas to buy a @DeMarini bat from @Dick’s for the low, low price of $350 only to have it recalled soon after. Two options were given: either get vouchers for the full amount that could be used at sister stores or return the bat and have the recall issue repaired; he chose to the get the vouchers and ordered a glove from a sister store, @Wilson Sporting Goods and received it in a timely manner. Since he hadn’t used all of the first voucher his second order was a bat, this is order he is having problems with. We placed this order on 5/4/17 and still have not received it, and I have been checking on its status online since it was purchased and it has yet to be processed or shipped. I have been calling twice a week only to get answers as to why and I have been given the run around each time. One customer service rep (CSR) named Jackie emailed me a 20% off coupon code for a future purchase but was unable to give a status on our order. Another CSR who claimed he was a supervisor (Andy ID# 48310) FINALLY said that the bat that was ordered was actually out of stock and that was the problem; he offered and said he’d email me a 30% off coupon, never did. I requested a refund for the voucher used and wanted to order another bat (I’m a gluten for punishment) and wanted him to tell me if it was in stock or not so we wouldn’t have this problem again. He said we would have to wait until the warehouse responds back to cancel the order to refund the second voucher in full, so we waited. Now it is a new week and I’ve checked the order status online hoping my status would say something different other than “created” sadly that was not the case. Going on my 12th working day I called again 5/22/17 and spoke with Tim and he tried, but without any communication with the warehouse and no response back from prior conversations with pass CSR’s ( Jackie, Barry, Tim, Andy and Tim) I still was getting the same response as past conversations “we have to wait to hear back from the warehouse to go any farther.” I asked Tim to speak to his superior and said that no one would be able to help me, I asked again and he said, “Goodbye, sir!” And now here we are, short $100.50 of the initial $350 spent, no bat and a very disappointed All-Star 10-year old!
I ordered a Louisville Slugger 617 Solo for my son. After the second game, the knob on the handle broke off. I returned the bat and the warranty was honored and a voucher was give to me to order a new bat. On April 12th, I ordered the same bat. It is April 24th and I still haven’t received the bat. I have made several calls to customer service to inquire about the whereabouts of the bat, and no one could give me an answer as to where my bat was or when it would be shipped. After contacting Headquarters twice, because no one returned my call after the first call, I was told that my bat was in packing and would be shipped out today or tomorrow. Customer service couldn’t tell me anything because they don’t have any way, other than email, to contact the warehouse who does the actual shipping of the products. It’s very frustrating on my end and very poor “Customer Support” on Wilson Sports end.
Dear Wilson Sporting Goods: I’m an avid tennis player and like to support good causes. Such as cancer, esp. women’s breast cancer. So that’s why I – and my friend Lilly – have bought, used “Hope All Court” pink balls for years. However, lately I’ve noticed the quality has deteriorated- to wit, the balls don’t bounce as high as they used to and they are not as
lively. Penn balls have done better in that category lately. So, until I’m confident that Wilson has improved the quality, I won’t be buying any “Hope” balls. R.S.V.P.