BHLDN was founded Valentines day in 2011. Originally, the company only sold their products online, with a brick and mortar store opening in Houston, Texas, later in 2011. The company designs and sells wedding dresses, vintage wedding dresses, bridesmaid dresses, and accessories for wedding apparel.
The company operates as a subsidiary of Urban Outfitters. BHLDN is also found in Anthropology stores in most major cities in the US. The company carries and works with some of the most famous fashion designers, including Fleur Wood, Catherine Deane, and Tracy Reese. For wedding invitations, the company has paired up with Wedding Divas of Shutterfly.
BHLDN is short for the Dutch word “Beholden”, which means to keep, as in forever.
BHLDNBHLDN was founded Valentines day in 2011. Originally, the company only sold their products online, with a brick and mortar store opening in Houston, Texas, later in 2011. The company designs and sells wedding dresses, vintage wedding dresses, bridesmaid dresses, and accessories for wedding apparel.
The company operates as a subsidiary of Urban Outfitters. BHLDN is also found in Anthropology stores in most major cities in the US. The company carries and works with some of the most famous fashion designers, including Fleur Wood, Catherine Deane, and Tracy Reese. For wedding invitations, the company has paired up with Wedding Divas of Shutterfly.
BHLDN is short for the Dutch word “Beholden”, which means to keep, as in forever.
To whom is may concern:
My name is Samantha and I recently went into the BHLDN in Houston at Westheimer (4056 Westheimer Road Highland Village Center, Houston, TX 77027) with my friend who was looking to purchase a wedding gown. I am absolutely appalled by the customer service. I never write reviews, unless they are good ones because I know people are human and can just be having a bad day. BUT today is an exception. Alison, our stylist was very kind and friendly. She did GREAT. However, the manager Rachel had a terrible attitude.
First, the power went off during our apt (at the first gown and through the entire apt). Totally fine, things happen. Alison and I used out flashlights on our phones and got through the apt. My friend picked out a dress and veil for her wedding and wanted to finish trying on the two gowns for her cocktail party. Rachel, the manager, insisted we could not try on the gowns. I get she needed to “evacuate” because of the power outage, but we were in there for over an hour already choosing a wedding gown with the power off? Also, two other customers were still in there trying on gowns! We explained to Rachel that this was our only day off and it would take 5 mins to try on quickly, she stated no and very rudely took the dresses from my friends hands (literally snatched them).
I understand she may have been stressed, I work in an ER I KNOW stress…that does not excuse the attitude. I understand that she may have needed to “evacuate the store” but 5-10 more mins to try on the rest dresses when there are still two other customers trying on wedding gowns still…it should have been fine. Not to mention, they were able to have us stay in there for 10 more mins to take down our credit card information to process the payment of the wedding gown. With ALL that being said, things happen that you can’t control, but your horrid attitude can be control and SHOULD be. The customer service by this Rachel was frankly pathetic and its quite disappointing to see she is the manager of your store. The rating on this store isn’t too great and sadly, I see why. The clothes are wonderful but the attitudes of the staff, horrendous.
Please, reconsider who you put in management. They should be friendly and know how to handle stress…It appears Rachel could do neither. Disappointing.
Thank you,
Samantha
I would agree with the other customer. Beautiful dresses, terrible customer service.
Dishonest company. Horrible customer service. Nice dresses…..
I completely agree with Deborah
kilborndebbi at gmail.com
I bought a dress for my daughter to wear in a wedding. The bride wanted all to wear a short dress but there were none in her size. Around 5wks later the short one became available in her size. She quick ordered it. It arrived and we called to enquire how to return the first one. I was told they have no information re first dress. I called again in a few days, getting someone else and was told I couldn’t return the dress because it had gone past the 30 day return point. I explained what had happened and told her we’d already bought the exchange dress. No dice. She said to not return it because it wasn’t returnable. Then my daughter called and spoke to a gentleman that was rather surprised by our story. He suggested we return it and then call again. So my daughter returned it (all of this is in my name because I’m the one w/ the credit card). A week or so goes by and we don’t hear anything so my daughter calls. She’s told they never received a package from us. Of course my daughter had lost the tracking number. We went to PO but it’s really next to impossible to track it. So last week I started calling the corporate office. I’ve made 4 phone calls and talked to 3 people. I was sent to Courtney Reese the 2nd & 3rd time. I left messages. Nobody called me back. Last time (10 min after 3rd time) my call wasn’t answered.
What kind of company is this? I thought it was one of the better shops since the bride got all of the dresses from you—including the wedding dress! Now we’ve paid $600 for one $260 dress and we’re getting blown off. That’s a big chunk of change for us! I am not letting this go. I have tried everything to get my money back on an unworn dress that is in your possession. There are other avenues but certainly didn’t want to go there w/out giving BHLDN a chance to be honest. I guess that isn’t going to happen.
Deborah Kilborn
231 838-XXXXX
Spell Chk! *Inquire, not enquire.
After I sent this email yesterday I gave it one more try. I called customer service. I got a lady that seemed genuinely concerned but then started with the same old rhetoric. “Our return policy is very strict….”. I stopped her. I said, “What nobody seems to get or care about is that we bought the exchange dress from you! That dress was still w/in the 30 days. We ordered it before returning the first one in case it if didn’t fit right we could fall back on the long dress. The wedding was getting too close to mess around much more”! She asked for the order # of first dress. “I don’t have it because it went back w/ the dress–because they weren’t letting us set up a return. See? Don’t you have my ordering history”? She looked me up and came back with the surprising news that the first dress had been refunded on Aug 22. WHAT?? And nobody said a word? They emailed the news but I missed the email! All along I’m being told “no no no” and the dress had been refunded! I consider this to be very nasty. It’s almost as bad as what I’ve been complaining about all this time! Why wouldn’t someone have called? Maybe even apologize for this mess?
Although I’m happy that my daughter gets her money back, my recommendation stands. I feel I feel this company was being dishonest and that “customer service was horrible”. I guess you don’t exactly get a lot of repeat business since your product is mainly for weddings. Maybe that’s why BHLDN didn’t care.
Deborah Kilborn