LiveWatch was founded in 2002 by a former paramedic, Chris Johnson. Originally named SafeSmart, the company sold and distributed third party security devices made by other companies, such as Honeywell. The name was changed to LiveWatch in 2010 when Johnson hired current CEO Brad Morehead.
The company offers a variety of wireless security devices, including cameras, motion sensors, emergency response units and home automation. In 2014, the company launched a new program called ASAPer, which is a proprietary emergency response system, allowing clients to communicate with their home security system and opens private chat rooms that enable clients to talk to their emergency contacts.
LiveWatch was purchased by Monitronics in March of 2015 for $67 million and acts as a stand alone subsidiary. Currently, the company has 200,000 clients and has 180 full time employees.
LiveWatchLiveWatch was founded in 2002 by a former paramedic, Chris Johnson. Originally named SafeSmart, the company sold and distributed third party security devices made by other companies, such as Honeywell. The name was changed to LiveWatch in 2010 when Johnson hired current CEO Brad Morehead.
The company offers a variety of wireless security devices, including cameras, motion sensors, emergency response units and home automation. In 2014, the company launched a new program called ASAPer, which is a proprietary emergency response system, allowing clients to communicate with their home security system and opens private chat rooms that enable clients to talk to their emergency contacts.
LiveWatch was purchased by Monitronics in March of 2015 for $67 million and acts as a stand alone subsidiary. Currently, the company has 200,000 clients and has 180 full time employees.
Hello Peter,
This was sent to Peter and the second time I sent it.
I have been waiting for you to contact me regarding a system and to discuss one of the employees.
It has been 3 weeks since I first contact you without a reply. Is this the kind of customer service Livewatch offers?
Shame on you all.
I have spent time in a chat with shamesh Moore and did not receive very good service. I asked for a Taylor’s plan since I have recessed doors and she dead unable to assist me. I then submitted an on line request and I received a generic email asking me to call.
Why can’t these representatives read and call customers with a detailed personalized plan suited for them?
I have experience probably the worse service of all the competitors so far with Live Watcj.
Does anyone care?
I have spent time in a chat with shamesh Moore and did not receive very good service. I asked for a Taylor’s plan since I have recessed doors and she dead unable to assist me. I then submitted an on line request and I received a generic email asking me to call.
Why can’t these representatives read and call customers with a detailed personalized plan suited for them?
I have experience probably the worse service of all the competitors so far with Live Watcj.
Does anyone care?