Slomin’s was founded in 1923 by Jacob Slomin in Seaford, New York. Slomin’s original store sold food and kerosene. Since many customers had difficulty carrying kerosene to their homes, Solmin began a delivery service.
Soon, the company was delivering home heating oil, gas, and home heating repair services. After the fuel deregulation of the 1980s, Slomin’s began to offer home security services.
Today, Slomin’s is the US’s largest privately owned security company. The company still offers gas equipment services, home heating systems, water heaters, and security services. Sloman’s also offers air conditioning service and electronic automation, which enables heating, cooling, and security units to be operated remotely.
Slomin’s offers service in 8 states, mainly in the mid-Atlantic region of the US.
In November 2023, a market research report stated that home alarm monitoring services, such as Slomin’s, were expected to have tremendous gains over the next 5 years.
Company headquarters are in Hicksville, New York.
Slomin’s was founded in 1923 by Jacob Slomin in Seaford, New York. Slomin’s original store sold food and kerosene. Since many customers had difficulty carrying kerosene to their homes, Solmin began a delivery service.
History
Soon, the company was delivering home heating oil, gas, and home heating repair services. After the fuel deregulation of the 1980s, Slomin’s began to offer home security services.
Today, Slomin’s is the US’s largest privately owned security company. The company still offers gas equipment services, home heating systems, water heaters, and security services. Sloman’s also offers air conditioning service and electronic automation, which enables heating, cooling, and security units to be operated remotely.
Slomin’s offers service in 8 states, mainly in the mid-Atlantic region of the US.
In November 2023, a market research report stated that home alarm monitoring services, such as Slomin’s, were expected to have tremendous gains over the next 5 years.
Company headquarters are in Hicksville, New York.
Solmin’s heating services needs to be overhauled. Have been a customer for a couple years now and this is the second year in a row they have cancelled on my for my annual furnace service. Called during to schedule the service appt and today after taking the afternoon off so that I can be home to have the service done they cancelled after waiting for nearly 9 hrs. And this is after I called their customer service line or else they will still be quiet as a mouse with this service call. This is really ridiculous and they need to overhaul their service center. Making me rethink about recontracting with them next month for 2024. Going to think about going with Burke Heat who does not have this issue.
FYI day 2 and no one has reached out from Slomin’s!
Slomin’s has despicable client onboarding practices. I called to find out why my mother was receiving a bill from Slomin’s when we have had Meenan as our oil provider for years. I was told that my mother signed a contract. My mother is 80 years old and recently diagnosed with dementia.
Apparently, while I was away from the home, a Slomin’s Sales representative rang her doorbell IN JANUARY (when it was freezing out) and had no moral qualms whatsoever asking my mother to sign a contract. When I called to complain about this, a manager named Daniel defended his company’s actions by stating that “they do not discriminate” about who opens the door. What? The fact that a Slomin’s representative stood on my mother’s porch and asked her to sign something, instead of being decent human beings and walking away says all you need to know about this company.
My family has been customers for more than 23 years, and the services have been horrendous over the last few years. We fell on hard times financially since the pandemic and were treated poorly and unprofessionally. It seems that whomever is running the store is not conscientious of customer retention and satisfaction, professionalism and respect of diversity.
During adverse circumstances, it is still prudent to conduct business with empathy and respect. Although it appears that these complaints are not taken seriously, I will be doing my best to discourage doing business everywhere I go and on all social media platforms!
They have the worst customer service they talk all over the place three different people to give you three different days. They have no consideration for people who work, and they have the world’s most nastiest attitude.
I am long time customer and I have witnessed the quality of service deteriorate. It was in the 60’s today and I am waiting over 10 hours for a routine scheduled maintenance call. Called Customer Service and they are not helpful. Waiting an hour for a supervisor to call. Disgusting!!!
slomins is the worst thy rude terrible service PLEASE AVOID THEM IF YOU LOOKING FOR EXCELLENT SERVICE YOU WILL NOT GET IT FROM SLOMINS
I am a customer to Slomin Oil. I had an oil delivery in November ok I paid the bill. Thre weeks later another oil delivery without my promotion. On January 6, 2020
they were trying to make another delivery. Slomin is teling me jow much oil we are using per day. There is over eight hundred galloon in the tank. I do not have that kind of money tp be buying oil every two to three weeks. We as customers should be treated with some respect from your employees. Please respond back to me because I have an oil that have to be paid with no cash.
I was a loyal customer of Slomins for over 10 years. I had an alarm contract throughout the years and an oil contract on and off as well. Recently I sold my home and canceled my contract and was told that I owed a $295 cancellation fee. Further, I then received a final bill for July to October charging me the full amount of my regular bill. I called and asked why, if I left the home in August, was I being charged for July to October. Also, I asked that someone show me where in my contract it said I had a cancellation fee. I was told that “someone would call me back” which is what most companies say when they don’t have their story straight. Needless to say I never got a call back. And now, today, for the third time, I’ve asked to see the contract where it says I have this cancellation fee. When I called today, customer service rep wouldn’t put someone from the cancellation department on the phone. I was simply told that if I paid the $295 fee, they’d “forgive” the additional charge. I also said that the person who bought the house was willing to assume the contract, tell me how that works. I received no assistance there as well. If I’d have known they were going to be like this, I’d have left them long ago. I will never do business with them again and will let the thousands of people I work with know THE FACTS of my experience with them. I’m not one to be pushed around on these kinds of things, especially when I’m being insulted by people who took thousands and thousands of my dollars over the years. The perfect combination of ignorant and arrogant is what this is.
My x wife signed me up with you guys this is why she is my x wife you guys are over priced and who the hell delivers heating oil one every 4 months then when I called to get more oil the b*tch in the office gave me an attitude . I never will deal with slomins again they suck
I have been a slomin’s customer for 28 years, I recently locked in my rate. The rates are much lower now. I am a divorced mother with 2 children, and I am sick to my stomach to have to pay the increased rate. I have not been heating my home due to the increase, we walk around with our coats on. I am working 2 jobs just to pay my mortgage. I understand I have a service contract included but other companies also offer this. I have always been happy with Slomin’s , I even had my father switch to Slomin’s. I am hoping you can help me with my lock in rate, I just want to pay what the going rate has been. I know the offer for new customers has been much lower. Thanks
Memo to Slomin’s (11/13/2018)
This is to inform you that I received an Invoice from Slomin’s dated 11/05/2018 The invoice makes reference to account #: 1144146 that, I assume, was taken from a cancelled contract. According to a telephone conversation, the amount of $499 will have to be paid to Slomin’s for “early cancellation”. This is not reflected in the invoice.
I respectfully decline to pay to Slomin’s the amount of $499.00 for the following reasons:
1. On 9/13/2018, while working in my front yard, I was approached by two members of the Slomin’s team (one male and one female) that were walking around my neighborhood looking for possible customers After listening to their chat I asked them to send me some specific information for me to study the plan. The man asked me to write my INITIALS on his tablet because he needed to prove to his superiors that he had contacted a prospective client. He added that his associate was close by and would bring the information I requested. He made a phone call to this person to make sure the information was delivered. The person came later and handed a brochure to my wife . No original or copy of an “agreement” was given or shown. No document was signed.
2. To our surprise and without any warning, on 10/24/2018, an oil truck from Slomin’s delivered 84.9 gallons of 1993 N0. 2 fuel oil. Minutes later we contacted Slomin’s and asked for some explanation. “There is a signed contract”, we were told. We responded that there must be a mistake; we never saw or signed a contract. Furthermore, I requested a copy of that “contract”; if there was one. From Hicksville, NY. We received two pages: one of an AGREEMENT and the other of a description of the goods offered by Slomin’s. It is important to know that only the copy of the AGREEMENT was readable; the other page was difficult to read. The one thing these two pages had in common was some kind of a signature the bottom. This “signature” had been cut and pasted on the second page. At any rate, IT WAS NOT MY SIGNATURE.
3. I called Slomin’s, talked to Robert Rkell (ID 06637B) and explained to him about the two pages and the fact that I never received, saw, read or signed any agreement with Slomin’s. Without hesitation, Mr. Rkell said he would cancel the so called “contract” immediately and send me a copy of it (see attachment 2). During the conversation, no warning of a penalty for cancellation was mentioned.
I am 76 years old, my wife is 74 years old. We have had the same supplier of fuel oil for the past 40 plus years. We have no reason to change this routine. We have learned to be very careful about possible predators that want to force their way of making business with us or anybody; specially with senior citizens.
Your kind response will be appreciated; just do not expect us to honor your charge of $499.00 for breach of an agreement that was never presented to us or legally signed by me.
Truly yours,
Juan Santana
PLEASE DO NOT GET SLOMIN’s!!!!!! I regret the moment I allowed the sales person into my house.
I have been a SLOMIN’S customer for 19 yrs. My home was recently vandalized. I called to get a price to have cameras installed they quoted me a price of $400.00 for each camera which is very over priced. The priced droped down to $300.00 for each camera. To get out of my 5yr contract which I was told was for 2yrs. It will cost me 1,700.00. One would think that since i have been a Customer since 1999 I would have gotten a better service . I FEEL RIPPED OFF BY THEM . THE CUSTOMER SERVICE / MANAGMENT TEAM HAS POOR CUSTOMER SERVICE SKILLS. I wished i hade did my home work before I signed with them AGAIN……..
Can someone kindly return my call
What is going on with this company ?????
I️it use to be a reputable
Company Shame on corporate
Hello, my husband and I have been having some issue with Slomin’s regarding a delivery that never occurred and the lack of communication already waiting over a week just to get a call back following the so-called investigation..my husband is getting annoyed and want to seek legal actions, trying to hold off. How does a company as lucrative and had the longevity you do and still treat paying customers as if they don’t matter, aren’t the customers the reason you stay in business, its a good thing you guys are not a monopoly. I am very annoyed and disappointed and I will share my feelings as much as possible to whatever avenue to alarm others so the remain cautious.
Good afternoon,
I just switched over to your company from one of your competitors. While your prices are what enticed us the service is a major disappointment. I have been calling for two weeks to have my system cleaned and can’t get an appointment until August! Really!
I am a reasonable person and understand that getting people heat is a priority,however, waiting 8 months is completely unacceptable! I expressed a concern about getting a puff back and was told we are on a waiting list.
It is my expectation that we get service within. 30 days.
I know it can happen because my previous company was able to do so.
Dear Slomins,
I have been a Slomins customer for a few years now. I recently renewed and upgraded my system to your so-called hybrid system. Since then, I have had several sensor trips. Most recent was this past Monday. I took off of work again to meet your needs for service. The tech came, replaced sensors in my living room and hallway. Prior to that, the smoke detector in my basement had to be replaced due to nuisance trips alarming. So now its Wednesday and I still have nuisance sensor trips. I have a 10lb dog. A little maltipoo. I was told by your salesman that that would not be an issue. Your sensors don’t detect anything under 40lbs. Well this has to stop. I am not happy with Slomins at all right now. Service needs to come to back and correct or rip out your equipment. I’m fed up. I can no longer have or pay for alarm system that I can not utilize the way I should be able to. I can no longer loose work time or income because of a Slomins issue.
Tom Bartlett
267-471-XXXXX
Hello jason an IRA hope this email finds u well..my family has been a loyal member for almost 6 years,well now my contract is up I’ve been trying to get a upgrade on my equipment.. This has been a headache for almost two months… The customer service doesn’t follow up with phone calls at all.they say there gonna call u back to set an appointment up, give the best # for contact an either they call my home or dont call at all..my sales rep for my area is Scott an this guy sucks so bad..either he lies to me or just doesn’t care about customer service.. He comes early to appointment’s an then leaves because there is no one home.mr Scott doesn’t return phone calls,doesn’t have his appointment calendar set up for customer service to look at an give us a appointment for him to cone out..they always have to get in touch with him an then wait for him to return the a call this takes about two or three days..when I left a Scott a message that I was unhappy with his service an that I would contact corporate, he stated to me that he didn’t care about me calling corporate at all an that corporate didnt scare him..at that point I asked Scott not to even return to my home at all..I feel that at this point its time to cut ties with u guys an move on..thanks for your time an understanding…
Good Evening Mr. Ira Salzman and/or Mr. Jason Salzman, I have been a customer with Slomin’s for about 10 hears. I some issues with your company. Today I was scheduled for a Tech to come to my home to fix a problem that was created by another Tech. I took off 1/2 day from work because the appointment was set up for 2:00 pm. Around 3:40 pm I called to see if the Tech was still coming and that is when Laura informed me that the Tech had up to 4 hours to show up. Needless to say I was beginning to become disappointed with the company because the person who set up the appointment should have informed me of this from the beginning, I call back at 6;05 pm and reported that the Tech did not show nor did I receive a phone call. This time I spoke to Rebecca, she informed me that the Tech had a family emergency. Now I find this to be very odd, since I received that same excuse from them prior to this year. (Wow) really! She informed me that I could reschedule; however, the Techs do not work on the weekend nor would they be working the week of July 4 (Seriously). What has this business turned into. I asked her what is the CEO’s name and the address to Headquarters, she informed me that this was Headquarters but she did not have the CEO’s name. Glad that we have Google. I am asking for the CEO’s assistance with this matter…. In another issue, my alarm went off at 3:27 am and Slomin never called to check on me. I called the Police to come check on me. This is not the first time that the alarm has went off and I have not received a call from your company. Please email with a resolution to this serious issues!!!!!
I was told 3 months ago that i owe a maintenance fee of $120 plus dollars never was told this in the beginning of my contract ,I ask them can i split the monitoring and maintenance fee which together would be about $229.00 I paid 100.00 which129.00 would be my balance paid the bal off …now that should should start now only my monitoring fee for the next 3 months …1 no later I get a letter saying I still owe $229.00 what the he’ll some on is stealing but I got bank statement and a lawyer please don’t trust anything they say trust God and yourself keep all of your receipts and move on to another company.
Hi. Is is the second contract I sign with Somin,s. When I first signed up I ask the sales rep and he called sliming,s who verified to make sure what I was asking. So I asked if I replace my windows is their a fee? Both the sales rep and Solomon’s office said not the first time you replace windows or doors. But if you do more another time then there is a fee per window or doors. Now as a single parent, I save the money to replace my 3 windows. Now Slomans want to charge me an outrages amount of $50.00 per window. And I recommend your company and I signed up a second time. Having faith and trust in your companies word. Why do I have to pay such an outrages amount. It terrible. I will tell consumers affair and the better business burea and when ask if slomans is a good alarm system. I will tell them you can not trust what they says. My phone numbers is 917-395-XXXXX. Catherine Rodriguez
Wow I’m having a simular problem. I’ve been a 2x customer owning my equipment for years in the 90’s and slomins has a judgement against me for the equipment that I own breaking contract when the office and tech got me back on by stating I won’t be held on contract that was for new customers to cover equipment cost. Now they want me to pay $2000. Very disappointed I thought they were reputable. I guess I was wrong or things have changed