Hotwire.Com is an online travel site that offers discount airline tickets and hotel reservations, usually from unsold travel inventory from other sites. The company was founded in 2000 by six airlines and Karl Peterson, Eric Grosse, Gregg Brockway, and Spencer Rascoff. Hotwire.Com is based out of Seattle, Washington.
Hotwire.Com functions as an operating system of Expedia. When Expedia and other sites have hotel accommodations and airline seats that are unsold, they often are turned over to Hotwire. The company does not use an auction format, but shows their pricing upfront. The company removed all airline booking fees in 2007, something few other companies have done.
Hotwire.Com uses an “opaque” sales model. While the time and price are shown, the exact name of the hotel or airline is not revealed until after the client has purchased their ticket. This is to avoid direct competition with other travel partners.
Hotwire doesn’t do a lot of paid advertising but in late 2021, it released a new ad, the first in nearly 4 years.
Also in late 2021, the company released a survey which ranked the best cities for a quick weekend getaway and Palm Springs, California, came out on top.
Hotwire.Com is an online travel site that offers discount airline tickets and hotel reservations, usually from unsold travel inventory from other sites. The company was founded in 2000 by six airlines and Karl Peterson, Eric Grosse, Gregg Brockway, and Spencer Rascoff. Hotwire.Com is based out of Seattle, Washington.
History
Hotwire.Com functions as an operating system of Expedia. When Expedia and other sites have hotel accommodations and airline seats that are unsold, they often are turned over to Hotwire. The company does not use an auction format, but shows their pricing upfront. The company removed all airline booking fees in 2007, something few other companies have done.
Hotwire.Com uses an “opaque” sales model. While the time and price are shown, the exact name of the hotel or airline is not revealed until after the client has purchased their ticket. This is to avoid direct competition with other travel partners.
Hotwire doesn’t do a lot of paid advertising but in late 2021, it released a new ad, the first in nearly 4 years.
Also in late 2021, the company released a survey which ranked the best cities for a quick weekend getaway and Palm Springs, California, came out on top.
We are disgusted with Hotwire and will spread the word -NEVER USE HOTWIRE – They scam you and take your money! We were trying to rent a vehicle from an Orlando Airport to travel to West Palm and CEDERICK the agent popped up and said he was the rental agent and would book it for us. He ended up messing up and booked it pick-up in Orlando and return to Orlando. He admitted his mistake and would not fix it!! We said either fix it or we do not need this rental. We expected a full refund. We disputed the charge since we NEVER AGREED to Orlando-Orlando. It has been 3 months and no credit on charge account. I just read all the nightmares that Hotwire has caused to so many people over the past years! We have reported Hotwire to Better Business Bureau . Hotwire Dollars are USELESS – will NEVER TRUST THEM! We are continuing to dispute with charge card company. Now that we see all the horror stories and not one positive experience we wish we saw these months ago. It would have saved us a lot of time, money and aggravation.
I think we need to get enough people together and bring a class action suite against them!!! Because the dates were wrong on my car rental and I tried to rectify it in less than 2mins later and I was told all sales are final…a lost of $298.00
Yes! Rented a car for 3:30, called at 3:55 and rental company already closed and Hotwire blames me for being 25 mins late and won’t refund $. The agent said even I was one minute late they won’t help us. I don’t even know what to do!
I agree and I am willing to do whatever is necessary. They represent and misguide you knowing in the end there is nothing you can do.
Being truthful should not be an option.
I rented a car on Kono HI on 05/10. Was charged by hotwire $125.94 Upon returning car to Thrifty, they also charged me $138.90 on 05/16/19
Today, July 29/19 and I’m still battling Horwire calling center in Philippines. I called 12 times, I have all dates and this calling center just useless, non-sense just to be polite. Customer service keeps giving me excuses for two and a half month, and I can’t get my money back. This damn Philippines office don’t care about anything and they have a policy in place established by hotwire not to transfer any calls back to US representative. I was trying to reach
headquarter in San Francisco, but I experienced same luck. I would never ever do any business or encourage any one to have business with them
Itinerary Number: see msg
Message: RE booked 4/9/2019 7425844298937
double booked 4/9/2019 7425844298937
Hotwire doubled booked my holiday and it has taken 2 + weeks and 7+ hours of phone time to resolve this issue. I find this kind of customer service totally unacceptable. Knowing know that Hotwire is a part of Expedia I will be avoiding doing business with either company and will be informing anyone who may ask how did my booking go I will make it clear to them just how incompetent your service is. I am not complaining because there was a slight bump in the road. I am stating the fact that it took me 7+ hours to finally correct your inability to book a simple 3 day holiday accurately. I fully expected that a double booking that you created would not be placed on my shoulders to correct. This was clear to me with the closing comment that I must have a slow connection (which far from factual) and a sorry for your inconvenience. HotWire /Expedia customer service way past inconvenient given the hassle I went through to correct your incompetence and lack of an amiable solution.
Never again
Bruce
I have written a request on your Hotwire.com today. I hope their is a officer that cares about their customer. I have asked for a refund. Please help me!
Your agent is rude and have no concern for the customers. When I book a room it get cancel when I arrive at the hotel. After your have taken my money. No one called me they called the hotel that they cancel my reservation for no logical reason. It happen to me on several occasions. The recent one happen on 3/15/2019 and 3/19/2019. Every time we try to get assistance they said we have to talk to risk management which no one return your called. My wife and I have to sleep in our car. That not fair to me as a paying consumer. Its result for me to retain a lawyer.
I booked a hotel and was turned away when I arrived. I was stranded on the street in the middle of night. Customer service was horrible. I had to argue for over an hour because the rep refused to provide a refund. One representative tried to come up with every excuse to make it seem like I was at fault. I was eventually given a refund that I am told will take 5 to 7 days. I was stranded on the street in the middle of the night after working all day and my safety was put in danger. While I was offered a 25 dollar gift card, that does not come close to accommodating this inconvenience that is very close to becoming a legal matter at this point. While it would not delete my pain and suffering at the very least my next reservation should paid by hotwire in the equivalent of my initial purchase as a gesture of good business practice.
Confirmation #5690108404
I booked a car using Hotwire and due to Medical reasons I couldn’t. Travel . I called customer support and they advised me to send a doctors not to customersupport@ hotwire.com , which I did the same day .
I called after couple of weeks to check on my refund and customer support mentioned they never received my document . I sent again and called after a week to confrim if it’s received . But again I was told it’s not received and finally they sent an email to me on October 5th 2018 requesting medical document . I replied back to the email and attached the letter from the doctor
I called again after 2 weeks and same thing that they haven’t received the email . The supervisor told
Me to send it again and I am suprised than instead of finding out where the email is going or providing me with an alternative email they are just harassing me every time I call
I am not sure by submitting here I am going to be helped . This is my worst customer experience and I’ll never use Hotwire in near future
Best Regards
Maninder Singh
778-893-XXXX
I booked air fares and hotel with a discount travel company. Additionally, I booked a rental car with Thrifty. A few weeks later, I found a calendar appointment for Hotwire and a rental car booked with ACE. I called Hotwire and explained that someone made a mistake. First of all, I never use Hotwire until the last minute, and it has been more that a year that I have used Hotwire. Second, I do not rent cars from ACE. Third, I did not receive any email confirmation of the reservation. It was only by chance that I saw the booking in my calendar. Despite all these reasons, and knowing that I was asking that this mistake be corrected more than one month before the actual car rental date, numerous representives refused to correct the error. They said that the money could not be refunded. Several representatives hung up on me while I was speaking. Another representative told me that they could not refund me the money because it had already been sent to ACE. I called ACE and they said that they had received no money for this reservation from Hotwire. I do know know who made the mistake. I know that I did not make this reservation. For my own safety, I have blocked my credit card and a new card has been issued by my bank. This case will be disputed by VISA. It is sad that when good people make a mistake, others act so rudely.
There is a flaw in the system that
supports Hotwire Special prices. The charge to pay pal or credit card is made
BEFORE availability is established. The
customer is then told the “deal” is no
longer available BUT the charge remains
pending on pay pal or credit cards for days
Even more than a week. This is inefficient and drives customers to other providers. I have been waiting 6 days for find release. A needless inefficiency avoided if availability of room is established BEFORE
Charging payment. Goodbye Hotwire as my first choice in travel. From hence forward; I go to you as a last resort.
I am totally disgusted with your company service. I booked a car rental for Jacksonville, florida and I was duped. The car company is not in the airport and your customer service is absolutely horrible. I will use Priceline instead.
Dear Mr. Henrik Kjellberg. I’m writing due to an injustice that I believe that your company (Hotwire) has caused me. Let me start by informing you of who I am. My name is Mr. Aubrey Square. I’m a current Civil Service employee and a disable Veteran of the Navy of eight years. I recently attended my nephew’s funeral in Tyler and Dallas , Texas on the 2nd and 3rd days of January 2018. He was only 34yrs old. I live in San Diego, CA and had to travel to Texas to attend my nephew’s funeral. I thought that I needed a rental car to make it to and from the funeral. I was informed that I didn’t actually need a rental due to the military (Navy) paying for a limousine for the immediate family. So, upon learning that. I then contacted your company, Hotwire to cancel the rental. I was told that I would lose my money rather I rented the car or not based on “Hot Dates”? I was confused. I’ve rented from various rent-a-car companies all of my 51 years and have never ever heard of such. I went through various Hotwire Representatives and Account Representatives and they all parroted the same information. That because of “Hot Dates”? I would not receive my although I called to cancel the reservation two days prior to the day that I required it. I’m not sure if a Multi’ Million dllar company needs to rip off veterans who have fought for and enlisted into our country’s safety for a mere $164.00, but if I continue to go unheard and not get my money back. I have no other recourse but to express my discontent on social media and other media outlets who’ll understand this injustice. Help if you can or if you want to, but please assist your rude personnel and policies to where this won’t continue to happen to other hardworking people. Thank You!
Dear Mr. Kjellberg:
I recently stayed at the Super 8 in Oxford, MS. The stay was most disappointing. The hotel was filthy and the staff did nothing to rectify the room conditions.
I arrived late in the evening on Friday, March 24, 2017. When checking in at the front desk, I made it abundantly clear that I wanted a nonsmoking room. Upon entering the room (#261), I was aghast at its dirty nature and was shocked by the smoke odor within even though I made the earlier request for a nonsmoking room and it was advertised as such. There were even multiple cigarette burns on the toilet seat cover. Because management would not respond to my request to clean or to move me to another room I was forced to scrub the floors in the areas of the bathroom and the sink just outside the bathroom myself! Additionally, the sink countertop, toilet seat , and carpet were also incredibly unkept and raunchy. Finally, the tub was clogged, the sink was clogged, the mirrors were smudged, and there were thick spatters on the “headboard!”
I photographed everything and would be delighted to share these with you.
The next morning I went to the front desk, showed my photos to the clerk. She stated, “Yep. We’ve been having a lot of problems with our cleaning people.” I asked to speak to the manager. I was told that he wasn’t in the building and wouldn’t be back until after 12:00pm. I left my cell phone number, name, and room number with the woman at the desk and requested that she hand it to him so that I could talk about my room situation. When I returned later that afternoon (2:30pm) I spoke to the same clerk and she stated that he still hadn’t arrived. In fact she stated, “I really would like to know where he’s at because I have to speak to him myself!”
In attempting to obtain a refund through Hotwire, I was told that I had to inform the Wyndham Hotel Group first about my cirXXXXstance and even then I wouldn’t be assured of an eventual refund! I believe that both the Wyndham Hotel Group and Hotwire have a fiduciary duty to respond to my demand for a FULL refund of the amount charged to my credit cared ($157.44).
Though this letter was sent in March 2017, I have yet to hear back from Hotwire! This type of customer service is ridiculous.
I had death in my family and had to cancel a long awaited trip. My reservation with Hotels.com was cancelled with a full refund but HOTWIRE.COM required a death certificate, an obituary with a birth certificate, drivers license and marriage certificate to prove my relationship to the deceased all for a $42.50 rental car cancellation REALLY HOTWIRE?!!!!
If i can give them NEGATIVE 5 stars i would. Terrible customer service and they do not help at all. Waited 3 hrs to check in on a glitch hotwire made and they refuse to compensate me. I had my 1 yr old daughter and all they could tell me is they can refund me my money at 2am. ( it was hotwire NOT THE HOTEL )
I made a reservation back on the 7th, but realized that type of money I could go somewhere else, so immediately called back in ten minutes they told me the flight was cancelled, put me on hold again said the hotel was cancelled all was good would take up to 3-5 buisness days to show my refund. PERFECT, normal that’s the amount of time for anything. I checked my account like a week later only the flight was refunded. I called back again sat on phone forever while they kept repeating themselves said they were sorry, they will get a “manual” refund done. Not sure what the hell a manual refund is which would take FIFTEEN DAYS I can see a check not a credit card. I called my bank, they showed a PENNY credit on the 14th, called again sat on between customer representatives and a manager total of 43 minutes ONLY to be told same thing, the refund has been done, YET will take FIFTEEN DAYS to process. ARE YOU KIDDING ME????? I swear to GOD I am about ready to slander them across the nation and my brother is the Director of Communications for ATT I am sure they would love to have that broadcasted on what crooks they are.
Itenerary#5481214203
Not like it matters, I think Hotwires employees are just a terrioist organization that meets in someone’s garage to answer the phones and pretend to be customer service. There is absolutely NO!NONE!NON EXSISTANT!!!! SERVICES!!!!! The one thing they do know is…… There’s nothing we can do about it. Made my reservation on July 22nd for the night of the 23rd but let them know ahead of time that I own a small business, we work nights so we would be checking in at 5am on the 23 and checking out around 5pm on the 23. So when we arrived at the hotel we went to check in and we’re told we would not be allowed to check in until 3pm and there are no refunds or rescheduleing. So we we’re put out on the streets. Then 9am hit and my bank called to inform me that my account has been charged for the 22nd thru the 25. It gets better!!!! As I’m being told there was nothing they could do I received a phone call from Expedia confirming my reservation. So I was charged buy them as well. I then go into the front lobby and asked who my reservation was made with and they proceed to tell me hotels.com, so I call them and…..u guessed it they charged me to and no refunds. I was charged 3 times a day for 4 days, yes 12 TIMES!!!!! Then as I’m on the phone with them again I get an Email from hotwire asking me how my stay on the 22nd and to rate it. Let me see…..it was non EXSISTANT! And of course they have no clue what I’m talking about. I’m talking about the Better Business Bureau!!! If we all start a group and put in 1$ with the amount of innocent people who get theirs, their families, poor little children that are so excited to get to go on vacation and BOOM!!!!! like that!!!!! Crushed, ruined, Done. NOBODYS HAPPY FOR A LONG TIME AFTER BEING SCAMMED, RIPPED OFF…..VIOLATED!!!!!! We all know how much fun dad is right after having some sleezeball steal $1200 dollar’s from him!!!!!!! And I almost forgot the icing on the cake, OMFG!!!!! The $600 dollar hold they put on ur credit card for a GD month!!!! Their f-ing geniuses! That’s like punishing you for being such a dumbass and having your money stolen right out from under your nose! There’s enough of us we could hire the best attorney money could buy and still have enough money left over to throw a giant celebration party for putting their Punk a@*es out of business. THEY’RE RUINING MEMORIES!!! CHILDREN’S, ADULTS, FAMILIES, IT NEEDS TO COME TO AN END!!! ALL THEY ARE IS A COMPANY THAT STEALS YOUR PERSONAL INFORMATION AND SELLS IT TO THE HIGHEST BIDDER THE ONLY REASON THEY USE THE HOTEL CAR AND FLIGHT GIG IS LIKE A FISHERMAN USING A WORM AS BAIT!!! They jiggle a great price in front of your face and the second you take it they reel you in, string you up, gut you, and throw you away like a piece of trash!!! I HAVE ABSOLUTELY HAD IT WITH ALL THE SCAMS!!!!AFTER IT HAS HAPPENED TO YOU,IT WILL MAKE YOU GO ABSOLUTELY CRAZY!!! CONSTANTLY WORRYING IF YOU’RE GOING TO GET RIPPED OFF OR SOMEBODY IS GOING TO STEAL SOMETHING FROM YOU! THEN PEOPLE START THINKING THAT YOU’RE CRAZY!!! NO SORRY BEAGLE I’M NOT CRAZY, I’M A PRODUCT OF MY ENVIRONMENT!!! EVERYTHING AROUND ME HAS CAUSED ME TO BE THE WAY THAT I AM NOT NOTHING MORE NOT NOTHING LESS IT’S THE WAY THAT PEOPLE TREAT EACH OTHER!!! AND I UNDERSTAND THAT PEOPLE HAVE TO MAKE A LIVING BUT THE EMPLOYEES OF THESE COMPANIES KNOW EXACTLY WHAT THEY’RE DOING AND TRY EVEN HARDER TO TAKE MORE MONEY FROM YOU! IN MY OPINION THAT IS NOT WORK, THAT IS LARCENY!!! AND AGAIN JUST MY OPINION… YOU’RE JUST AS BAD, YOU COULD FIND WORK ELSEWHERE!!! I WOULD RATHER SHOVEL S@#T AT THE ZOO FOR THE ELEPHANT ENCLOSURE THEN TO WORK FOR A COMPANY THAT HARMS CHILDREN! MARK MY WORDS DINGLEBERRIES!!! YOUR REIGN OF TERROR IS OVER!!! IF DONALD TRUMP CAN BECOME PRESIDENT I SURELY CAN TAKE DOWN A BUNCH OF STONED KIDS THINKING THEY’RE SMARTER THAN US BECAUSE THEY KNOW HOW TO PUSH BUTTONS, TALK TO COMPUTERS AND MAKE CARTOONS HAVE SEX!!! SMH!!! When I’m done it’s going to be Waywire.com!!!!$20 a night for adults, children under 12 are free, you pay with this thing that we used to use called Cash! And if you don’t show up you don’t I don’t reach into your pocket, I don’t reach into your bank account, and stuff my pockets full of cash and tell you I’ll bring it back in 5 to seven days in case you use some toilet paper or a towel. And when the seven days is up and you still haven’t got your money back tell you it’s out of their hands…………… I’M OUT!!!
On July 19th, I booked a trip thru hotwire and the hotels that was listed was false advertisement I was given a hotel that was unsatisfactory and have had bad experience which is the Baymont hotel and suite in Orlando fl. I even paid the extra cancellation fee and immediately call the hotel to cancel and was told that I had to call Hotwire to make the changes and upon call hotwire, I spoke with Asia and Tin who refuse to switch me to another hotel and said it was nothing they could do and would not cancel my reservation, they refuse to let me talk to a supervisor or give me the number to corporate, was told that they did not know any numbers and refused to cooperate with me, customer service was rotten, disrespectful my reservation was booked for July 23-25, reservation # 5860355283
I will be contacting my attorney, you people can’t take consumers money, false advertisement and hidden fees, that is FRAUD!!
I booked a hotel in Orlando for June 20-24 which hotwire said was a suite hotel. It wasn’t.
Tried to contact customer service and got nowhere when I asked for a supervsor, was put on hold forever and was never connected. Las time I use hotwire!!!
I book a car rental thru hotwire for my mom and per there web site and confirmation email I could pay with a debt card. Per the confirmation email all I need to take with me to Hertz rental car was a credit card or debit card in the driver’s name where the rental agency will place a hold on your debit card, which will be refunded upon the return of the car. Note the word credit card or debit card. The key words or debit card. We go to pick up the car and was told they no longer except debit card since Jan. 2017 and has reported this to Hotwire as well. My family was put in a horrible situation due to the reason for the emergency of the car rental was my uncle who is my mom brother who is in ICU in Arkansas fighting for his life and his next of kin who is his daughter needed to get from California to Arkansas right away to sign paperwork to have life saving measure done in order to save his life. Hotwire appear to me not to have symptom for our situation. This cause my family to lose critic time, cause major stress to my family, especially my mom. There was no money to fly and gray hound would taken to long the only option was to rent a car. My family will never deal with the company Hotwire and they should be shame of there self. Horrible experience…..
I booked a car reservation with Hotwire for a 5 day car rental for $318.00 and after booking it 2 minutes later I received a call that my travel plans have all changed. I called hotwire to cancel the reservation and was told they could not cancel or refund me my money. I spoke with supervisors in their customer service dept. in ASIA and was told there was nothing they could do. I would not recommend anyone to use HOTWIRE.COM for any reservations. They don’t care about you the customer. All they care about is getting your money. I will have to hire an attorney to present a case against Hotwire.
It has really gotten to be a poorly ran company. TOTAL CONSUMER FRAUD.
I made travel plans for my 50th birthday, However I went between expedia and hotwire, so we seen a better deal through hotwire so we booked our vacation for Key west,FL we made plans for 6/2 thru 6/6,our plans changed on 6/4 we had an emergency situation come up regarding a family member being seriously hurt, so we had to make travel plans. Here is were the nightmare begins. We was informed that we had to pay an additional fee of 200 dollars per person, no problem we did everything that the represenitive told us to do he also told us that we needed to pay right then to proceed with the travel change ,so we did ,the represenitive took our card information and then he proceeded with the booking, he told us that our change flight would be for 7pm on 6/4 and that we needed to be at the airport and our ahead to check in, we packed up to leave our already paid vacation to head to the airport, we get to the airport,(AMERCAN AIRLINES) To check in the informed us that hotwire has not released the funds to them, American Airlines told us if we wanted to board we must pay an additional 400 dollars, we was there for 2 hours on the phone with hotwire and did not get this situation resolved, we had to pay 400 additional dollars again, so that we could leave to get to our love one. I Am deeply hurt and sadden how we was treated both by American airlines and especially hotwire..
I tried to make an airline reservation, with the same arrival and departure date. I arrive in the morning, carry-out my mission, and leave that very same night. I used to be able to do this on hotwire.com.
Now, when I specify the same departure date (as the arrival date) the webpage shifts my return flight to the following day.
I called customer service. The customer service representative (CSR), whose English was fine, offered repeatedly to show me how to make a reservation. I explained, patiently, that I knew how to do that. This CSR understood that my problem was with the webpage.
But the CSR had no way to transfer my call to anyone, who might have been able to answer my question: “Does Hotwire no longer take airline reservations, with the same arrival and departure dates?”
A suggestion: If Hotewire no longer takes airline reservations, with the same arrival and departure dates, STATE THAT. A reasonable person would assume that if a webpage changes a customer’s selection, it is some sort of webpage error.
I’d sure like an answer to my question. In the meantime, I made the reservation directly with an airline.
To: CEO Dara Khorowski and COO Pierre Etienne Chattier
Itinerary#4033908427
I attempted to get a partial refund of a 7 day rental because I had to return the rental on day 3 due to a medical emergency. I’m really upset right now because I was told that my booking was not refundable no exceptions. Then I was told I could get a partial refund if I submitted doXXXXents from the doctor stating the nature of the medical condition. Apparently you don’t know about HIPPA. It’s against the the law to obtain someone’s medical information without consent. Your company is no medical and it’s none of your business. If customers is ok with you then continue this practice. I’ve booked with hotwire multiple times but no more. I hope everyone in your company faces a serious medical emergency and I will be contacting Consumer Affairs about this.
Joan D Jones
I recently booked a well deserved family vacation to jamaica. Upon the many commercials/advertisements I opted to use Hotwires services to reserve and rent my car for my 10 day trip with my family. Everything went as it should with reservation itinerary # and telling me that I don’t have to pay for anything until I pick up the vehicle which they make a big deal about which I would had paid for sooner but there is no option to do so. When my family arrived after or flight to pick up our vehicle, the reservation I was provided 4 weeks prior Hertz didn’t have on file even though I clearly had an email which I showed the desk worker who said that they had a different vehicle which was significantly smaller than the one I reserved. The front desk worked and manager went on to say Hotwire often make reservations for vehicles that they don’t even have onsite and this happens often and regularly. I asked if there was someone they could call to sort this Error out and they said no and to take it up with Hotwire as it was there mistake or error. Seeing how it was their Partner I would have thought that they would have a direct number to call when these sort of anomalies take place, I was wrong there wasn’t as it seems to be the norm rather than the exception.
Seeing how my family were stranded in another country I took the smaller vehicle as I didn’t have much choice as we would have been stranded and I had two little children that were tired and hungry from their travels. Additionally I had to put $1500 deposit in order to get additional insurance at a reasonable rate of $15/daily which was not clearly communicated otherwise I would have made preparations and not have to negotiate this when picking up the vehicle.
Several days later I had some time so I decided to contact Hotwire via email to their customer service which took several days to have someone contact me which they called and left a message. When I called back the rep said I had already spoke to the rep and the issues was resolved which I found odd as I hadn’t spoken to any one and was simply returning the message left from my original complaint. I essentially got the run around stating that since I was already on my vacation using the car he couldn’t help me. He then offered to cancel my reservation which I asked what would that solve and he said nothing. My jaw dropped in awe over this kind of response to my issue. Because it was a reservation there was nothing that could be done to assist me with my complaint by providing the wrong reservation of the incorrect size vehicle. I asked to be transferred to a Supervisor which he said ok but they will simply tell me the same thing.
When I spoke to the supervisor she rehashed similar remarks even after I had explained that I reserved a month in advance to ensure I would have the right size vehicle 7 seater as I had 5 persons and luggage and had other friends visiting and would need the additional space. My trip was stressful and cut short as I was acting as a taxi making multiple trips as the smaller vehicle could t fit our needs of the original reserved vehicle.
I was then offered a discount for the next time I use Hotwire services which boggled my mind as I mentioned this was my first time and have had a truly terrible experience why would I accept a discount off a service it’s unlikely I would ever use again. If they simply offered a reimbursement of a fair amount to my credit card this entire issue would have and could have been resolved even though it truly hindered my entire holiday acting as a car jockey. I was told that would not be happening but was continuously told that they were apologetic and sorry but truthfully couldn’t reimburse any monies.
I told them if nothing will be done I shall have to reach out to their CEO and other media outlets and shine a light on the lack of ability to reserve, lacknof customer service and overall lack of ability to resolve issues. The seem to be an order taking lead generator for which they don’t take any accountability for when mistakes and errors are made. I plan to reach out to CBC News Go ou lic and other outlets to let others know of Hotwires poor business practises and warn other travellers of their lack of services and not to use them for any of their travel needs.
Poorly executed business model with no customer service and lack of ability to rectify their errors and mistakes, Very Dissappointed Traveller.
Michael
Itinerary 561330215.
I have to start by saying how dissapointed I am in your customer satisfaction. I don’t want to take too long as I am sure you can check my history. I have spent 2+ months trying to get my refund and your customer service keeps giving me excuses. Your support@hotwire doesnt even respond to the e-mails and i have proof of how many times i tried. Your call center, which i can care less if its in india or any other country just kept transfering me without a resolution….I am disgusted at this point.
Please own this issue and give me a resolution.
Hotwire employees have zero respect for their customers. I booked a car a few hours ago and they refuse to refund my money. I called a couple of times and the operators kept hanging up on me than I spoke to Mary ” Supervisor employee number 120793742″ I think everything is fake . She said she couldn’t refund my money. Are this people really desperate to keep money that’s not theirs. I wrote to the CEO and hopefully I’ll get some help. I would advice anyone who is getting agrevated by this company not refunding their money. Take them to the Consumer department office to file a complained and they will be forced to refund all moneys owed to customers . We Do Have Rights As Customers
I have never had a problem with any online travel service then I’ve had with Hotwire.com. I have dealing with my problem since 9:38 last night until 1:04 am. And continuing from 9:30 this morning until the present moment. I am currently on hold, AGAIN!! I’ve been lied to, (I was told I would get a call back with a solution to my problem in 2 hours and when I didn’t after 2 1/5 hours, I called back), I’ve been hung up on, sent to a voicemail that terminated my call, and rerouted to the beginning menu to start the process twice. I am a law enforcement officer for the state of South Carolina and I rarely have a day off. In the last 16.5 hours, and counting because I am on hold as we speak, I have dealt with this problem for 7.5 hours. My last name was misspelled, Aer Lingus was to be notified and a new ticket was to be done with the old one being refunded. The new ticket was confirmed and charged to my account but, according to Aer Lingus, I am double booked and Hotwire needs to take care of correcting it so I can get my refund and my seating arrangements taken care of. I chose Hotwire.com because the prices were cheaper, but the runaround and the really bad customer service is not worth the few extra dollars I’m saving. At this point of time I don’t see you getting a decent recommendation and after this trip I doubt I will go through this again. Maybe in the future, if I hear the customer service is better, I will try something small. But for now, I couldn’t even give you a 1 out of 5. Traveling is supposed to be relaxing but you are stressing me out.
Mark Uggiano
Elgin, SC 29045
803-729-XXXXX